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GFI Vipre Antivirus 2012 + Antispyware, 1U, 1Y

1. O Allow file by full path wildcards ok C Program Files GFI Software VIPRE eula rtf Allow file by name only wildcards ok Screenshot 37 Add to always allow dialog box GFI VIPRE Antivirus 2012 User Guide 4 Managing Scan Results 34 e Allow an entire folder Select this option and click Browse to locate your entry The entry will be displayed in the text box For example C Example All files under this directory will be allowed If any of the files or folder s exists else where on your system it will not apply to this always allowed selection e Allow file by full path wildcards ok Select this option and click Browse to locate your entry The entry will be displayed in the text box For example C Example example file txt Only the file with this path will be allowed If the file exists elsewhere on your system it will not apply to this always allowed selec tion The supported wildcards are and e Allow by file name only wildcards ok Select this option and click Browse to locate your entry The entry will be displayed in the text box Use this field if AP or a scan is detecting a specific file frequently For example Firefox exe Any file with this name will be allowed no matter where it exists on your system 3 Click OK The item is added to the Always Allowed list To view details of an Always Allowed item 1 Open the Always Allowed screen by selecting Manage tab gt Always Allowed 2 Se
2. 23 7 Select the days on which you wish to run the scan You can select one or more days to be scanned Deselect a day s box to remove it from the schedule 8 Click OK to save changes The dialog box closes and the scheduled scan displays on the Schedule Scans screen 9 Optionally configure Missed Scheduled Scans 10 To schedule another scan repeat steps 2 8 To make up missed Scheduled Scans lf your computer is turned off at the time of a scheduled scan you can set VIPRE to auto matically make up a missed scan 1 From the Schedule Scans screen click the Scan Options link The Scan Options screen displays Scheduled scans scan Type Status Scan Time Days Deep Scan Enabled 1 00AM 5u M Tu W Th F Sa i Quick Scan Enabled 11 00PM Su M Tu W Th F Sa Selectall Enable Pisable Delete Screenshot 26 Schedule scans 2 In the Missed Scheduled Scans area select the following Missed Scheduled Scans m Make up missed scans with a quick scan Delay scan by E minutes Screenshot 27 Missed scheduled scans e Make up missed scans with a quick scan Select to automatically make up a missed scheduled scan This means for example that if you scheduled a scan for 1 00 a m and the computer was turned off for the night once your computer is turned on VIPRE will automatically begin a Quick scan after the delay Note Even if the missed scheduled scan was a Deep Scan this make up scan will onl
3. GFI Product Manual Antivirus User Guide The information and content in this document is provided for informational purposes only and is provided as is with no warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose and non infringement GFI Software is not liable for any damages including any con sequential damages of any kind that may result from the use of this document The infor mation is obtained from publicly available sources Though reasonable effort has been made to ensure the accuracy of the data provided GFI makes no claim promise or guar antee about the completeness accuracy recency or adequacy of information and is not responsible for misprints out of date information or errors GFI makes no warranty express or implied and assumes no legal liability or responsibility for the accuracy or com pleteness of any information contained in this document If you believe there are any factual errors in this document please contact us and we will review your concerns as soon as practical All product and company names herein may be trademarks of their respective owners GFI VIPRE Antivirus 2012 is copyright of GFI Software Ltd 2008 2011 GFI Software Ltd All rights reserved Document Version VAV UG EN 5 0 Last updated 10 25 2011 Table of Contents 1 Introduction 0 0 00 c ccc ee cece cec
4. Enable this scheduled scan W Use Fast Second Scan Type Quick Scan DeepScan Custom Scan Schedule start Time 11 00 PM On these days W Sunday Monday V Tuesday VJ Wednesday Thursday Saturday aa Ca Screenshot 25 Schedule a scan 3 Ensure Enable this scheduled scan is selected 4 Optionally select Use Fast Second Scan to make scans after the first scan faster 5 Select one of the following e A Quick Scan will scan commonly affected areas of your computer This scan is usually shorter in duration than the Deep Scan e A Deep Scan will perform a thorough scan of all areas of your computer Depend ing on the amount of data on your hard drive this could take longer e A Custom Scan is a targeted scan for very specific areas and or types of items that you want VIPRE to look at including running processes registry files cookies and particular drives and folders IMPORTANT If you are scheduling a custom scan it s important to click Cus tom Scan Settings and configure the scheduled custom scan 6 Select a scan time You can select the hours minutes or AM PM and then click the up or down arrows to choose your desired time Warning When adding a new scheduled scan ensure that you do not turn off the Wake from sleep on scheduled scans in the power settings This can affect automatic scans while a computer is in sleep mode GFI VIPRE Antivirus 2012 User Guide 3 Scanning your Computer
5. Ensure that the Allow Automatic Internet Access checkbox is selected If dese lected VIPRE will not be able to connect to the Internet to get updates 3 Optionally if you connect via a proxy click Proxy Settings to configure the proxy 4 Select the Automatically check for updates checkbox 5 Click the hours drop down arrow and select how frequently you want VIPRE to check for updates Note It is recommended to set this to 1 hour which is the default A one hour setting help ensures that the updates are small and fast 6 Optionally select Check for updates when VIPRE starts When selected and when the VIPRE service starts i e at boot time and manual Start VIPRE will immediately check for definitions updates 7 Click OK to accept changes and close the dialog box During the scheduled update VIPRE will apply definition updates automatically as they become available If a software update is available you will be prompted to install the soft ware update Enabling ThreatNet ThreatNet helps GFI Software to continually make VIPRE Antivirus better at protecting your computer Note Go to http www sfi com pages privacy htm to view GFI Software s privacy pol icy ThreatNet Community Threat Net is a community of users securely and anonymously sharing risk information with GFI Software to create new isk definitions Enabling Threat Net will allow VIPRE to communicate with GFI Software when it encounters new risks
6. Most often this includes your search page URLs in order to redirect all Internet searches to a specified pay per search site Also targeted are your default home page settings which can be diverted to another page often a pornography site Browser Plug in A Browser Plug in is a software module that is attached to the browser usually Internet Explorer and that works within the browser to provide additional functionality Browser Plug ins may be installed with adware and used to display advertising as well as redirect the browser to alternate sites and alternate search results Many Browser Plug ins also monitor user Web surfing and search data to facilitate targeted contextual advertising A toolbar is one type of Browser Plug in Cookies Cookies are small text files that websites place on your computer to recognize users On subsequent visits to the same site the cookie records information about your activity on it This is often used to gauge where on a site individual users tend to frequent in order to develop page content tailored to each user s preferences and to improve offerings on the site so that you will come back to visit again While cookies are not harmful to your computer they can be an issue of privacy Track ing cookies are greatest risk to your privacy They track your location on the Web any site you visit Definitions Definitions often called threat definitions are the basis that a antivirus or anti spyware tool
7. Screenshot 38 View scan history screen GFI VIPRE Antivirus 2012 User Guide 4 Managing Scan Results 35 1 Select either the Scan Active Protection Email or System tab 2 Select the history row you wish to review 3 Click Details The dialog box for the corresponding history displays To automatically delete VIPRE history Performing this procedure will affect the history under Active Protection AP email and system all at once 1 Click the Change link The History Options dialog box displays 2 Ensure the Delete history older than option is selected 3 Click the up or down arrows to set the number of days you wish to keep histories Of Click inside the combo box and enter the number of days 1 365 you wish to keep histories Note Selecting the Keep all of my history option disables the auto delete func tion All histories will be kept until you manually delete them 4 Click OK to save changes and close the dialog box To delete an history item From either the Scan Active Protection or Email tabs select the item row you wish to delete and click Delete Note You can click Select All and then click Delete to clear the whole list for that tab only The System tab allows you to remove all of its items by clicking Clear All Quarantined Items The Quarantine is a safe place on your computer that VIPRE uses to store malware or infected files that could not be disinfected If your computer or files on your
8. custom scan that includes a focus on specific drives folders and or specific files see To specify drives and folders to scan 3 Optionally select any of the additional Options Scan for rootkits Select to include rootkits software tools intended to conceal running processes files or system data from the operating system Scan inside of archives Select for the scan to include archive files such as RAR and ZIP files When a RAR file is found to contain an infected file the RAR file will be quarantined If a ZIP file is found to contain an infected file the infected file is quarantined and replaced by a TXT file with text indicating that it was infected and that it has been quarantined See Working with Quarantined Items for more information Scan at a lower priority Select for VIPRE to operate at a lower priority allowing you to continue working with other programs without decreased performance It s good to select this option for scheduled scans that occur during times of reg ular use of the computer 4 Click OK to save your settings and close the dialog box GFI VIPRE Antivirus 2012 User Guide 3 Scanning your Computer 27 Running the Command Line Scanner advanced VIPRE offers you the ability to run a scan and perform other functions from the command line scanner Note Using VIPRE s command line scanner is an advanced feature and should only be used by knowledgeable computer users The following parameters
9. Guide 6 Appendix Glossary 47 Digital Rights Management programs to thwart the removal of that unwanted software by users Service Windows Service A Service is an executable that performs specific functions and is designed not to require user intervention A service usually starts when the Windows operating system is booted and runs in the background as long as Windows is running If the VIPRE service fails you can manually start the service Shareware Software that is distributed for evaluation without cost Shareware usually requires pay ment to the author for full rights to the software Spam Unsolicited commercial email It is often sent in bulk via open relays to millions of computer email accounts It takes a toll on an Internet users time their computer resources and the resources of Internet Service Providers ISP Most recently spammers have begun to send advertisements via text message to cell phones Spyware Spyware is software that transmits information to a third party without notifying you It is also referred to as trackware hijackware scumware snoopware and thiefware Some privacy advocates even call legitimate access control filtering Internet mon itoring password recovery security and surveillance software spyware because those could be used without notifying you Surveillance A Surveillance Tool is a program that monitors and captures data from a computer including screenshots keystroke
10. a scheduled scan select Wake from sleep on scheduled scans This is the recommended setting Of To NOT wake your computer when it is in sleep mode to run a scheduled scan un select Wake from sleep on scheduled scans Warning When you use Windows sleep mode and unselect this option your com puter may be at risk of missing important system scans especially during peri ods of inactivity To ensure that your computer is protected you can run a scan manually or schedule a scan at a time that your computer is not asleep 4 Click OK to accept changes and close the dialog box To set VIPRE to conserve your laptop s battery Note This does not apply to desktop PCs This only applies to laptop computers 1 From the File menu select Settings The Settings dialog box displays 2 From the Settings dialog box click the Power tab 3 4 Click OK to accept changes and close the dialog box Select Power Save mode laptops only Now when your laptop is running on battery power VIPRE will not check for updates or run scheduled scans GFI VIPRE Antivirus 2012 User Guide 2 Configuring Settings 17 3 Scanning your Computer About Scans Generally a scan consists of VIPRE reading your computer s drive s determining what a threat is and then either removing or quarantining that threat VIPRE uses three types of scans e A Quick Scan will scan commonly affected areas of your computer This scan is usually shorter in dura
11. are available for the command line scanner with the syntax sbamcommandlinescanner exe parameter displaylocaldefversion gets current version number of definitions displayVIPREversion gets current VIPRE software version number displaysdkversion gets current SDK version number scannowquick starts a Quick scan scannowdeep Starts a Deep System scan updatedefs Starts update definition enableap enables active protection applydefs path to definitions applies definitions file from a saved location To run VIPRE from the command line scanner 1 Access the Windows Command Prompt This can usually be opened by clicking the Start button and then selecting All Programs gt Accessories gt Command Prompt Verify that you are on the drive that VIPRE is installed The default drive is C Navigate to the VIPRE program folder For example cd Program Files1GF Software VIPRE Antivirus To display the valid syntax parameters type sbamcommandlinescanner The USAGE information is displayed just as is displayed in the table above To run a parameter type sbamcommandlinescanner exe parameter For example if you want to view the current version of VIPRE type sbam commandlinescanner exe displayVIPREversion Warning Once you start a scan do NOT manually attempt to terminate it The scan MUST be allowed to complete to avoid config errors You will receive a notification that the scan is running Once the scan complet
12. be used to install other malware Worm A worm is a malicious program that spreads itself without any user intervention Worms are similar to viruses in that they self replicate Unlike viruses however worms spread without attaching to or infecting other programs and files A worm can spread across computer networks via security holes on vulnerable machines connected to the network Worms can also spread through email by sending copies of itself to everyone in the user s address book A worm may consume a large amount of system resources and cause the machine to become noticeably sluggish and unreliable Some worms may be used to com promise infected machines and download additional malicious software Zombie Bot Zombies and Bots are programs used to compromise a computer and allow it to be remotely exploited by an attacker for specific malicious tasks A computer infected with a Zombie or Bot may be used by an attacker to send spam participate in a Distributed Denial of Service DDOS attack against websites or other computers or install adware and spyware for monetary gain The zombied or compromised computer becomes part of a Botnet a large network of other compromised machines that are controlled and used for malicious purposes by the Bot master GFI VIPRE Antivirus 2012 User Guide 6 Appendix l Glossary 49 7 Appendix Il Troubleshooting Troubleshooting Computer Performance Issues Are you running another antivirus or anti spy
13. ci wir S Internet Explorer BHOs Microsoft Corporation Client Server Runtime Process c wir ee Host File Microsoft Corporation Windows Start Up Application c wir Win l Wg LSPs a amp Fb F a Pa Pi ER Erma pie bhag Shell Execute Hooks ee LATAG waa nai ET E a Ea Maong Logon Appicaion ry Microsoft Corporation Windows Logon Application c wir Services and Controller app Microsoft Corporation Services and Controller app c wir Local Security Authority Process Microsoft Corporation Local Security Authority Process c wir Local Session Manager Service Microsoft Corporation Local Session Manager Service ci yir Host Process for Windows Services Microsoft Corporation Host Process for Windows Services ci yir Host Process for Windows Services Microsoft Corporation Host Process for Windows Services ciir Pa Died Mee meme Len Ehe oe Mae ime a Ba eec mn D Ooae eee en Mn ee ee Loe A e dae e i mee me bee te 4 m t More Details O Safe A Unknown J Suspicious E Hazardous Add to Always Allowed Screenshot 42 PC explorers screen To view the PC Explorers Select Tools gt PC Explorer tab The System Tools screen displays 2 From the My PC Explorers drop down box select from one of the following e Downloaded Activex Displays all the downloaded and currently installed ActiveX programs for Internet Explorer e Internet Applications Displays a list of programs that are currently connected to a remote computer or are lis
14. erase a file from a storage device 1 Click on the Tools tab and then click the Secure File Eraser icon The Secure File Eraser screen displays 2 Select the Add the Erase files option to your Windows Explorer right click menu checkbox This option will be immediately added to the Window s Explorer menu allowing you to use this feature 3 Open Windows Explorer Tip To open Windows Explorer on your computer right click on Windows Start and select Explore 4 In Windows Explorer navigate to the desired drive folder and or file and select one or more items to be permanently removed 5 Right click on the selected items The options menu displays Name Size i Explore Search Screenshot 40 Example to securely erase files and folders by right click menu 6 Select Securely erase selected files and folders The confirmation window dis plays 7 Click Yes The selected items are permanently removed from the drive Note Depending on the size and quantity of selected files you may experience a short delay before you see them removed Removing Browsing and Search Histories from your Computer You can remove browsing and search histories from your computer including the history stored by many popular applications GFI VIPRE Antivirus 2012 User Guide 5 Using System Tools 39 History Cleaner Clear search and browse histories and temporary files stored by different programs on your computer Hi
15. every hours E Check for updates when VIPRE starts ThreatNet Community Threat Net is a community of users securely and anonymously sharing risk information with GFI Software to create new isk definitions Enabling Threat Net will allow VIPRE to communicate with GFI Software when it encounters new risks Enable Threat Net so can anonymously help identify new security risks recommended Allow ThreatNet to send risk files to GFI recommended How Threat Net works Information for firewall users Apply Screenshot 9 Settings gt Updates screen GFI VIPRE Antivirus 2012 User Guide 2 Configuring Settings 6 To manually get updates From the Overview screen click Update Now VIPRE checks for updates and if there are any updates available downloads and applies them The VIPRE Update Progress dialog box displays the status of the update Completely refresh my definitions Instead of getting incremental updates VIPRE will reinstall the entire security risk database This option is rarely necessary If necessary usually under the assistance of Technical Support select this option before clicking Check for Updates This is a larger file size than the updates and will take longer to download To set automatic updates Automatic Updates will automatically update both definitions and software if available 1 From the Updates area on the Overview screen click Settings The Updates tab in the Settings dialog box displays 2
16. external computer systems from com municating directly with your computer A firewall analyzes information passing between the two computers and rejects it if it does not conform to pre configured rules or exceptions High Risks High risks are typically installed without user interaction through security exploits and can severely compromise system security Such risks may open illicit network con nections use polymorphic tactics to self mutate disable security software modify sys tem files and install additional malware These risks may also collect and transmit personally identifiable information PII without your consent and severely degrade the performance and stability of your computer Hijacker Hijackers are software programs that modify users default browser home page search settings error page settings or desktop wallpaper without adequate notice disclosure or user consent When the default home page is hijacked the browser opens to the Web page set by the hijacker instead of the user s designated home page In some cases the hijacker may block users from restoring their desired home page A search hijacker redi rects search results to other pages and may transmit search and browsing data to unknown servers An error page hijacker directs the browser to another page usually an advertising page instead of the usual error page when the requested URL is not found A desktop hijacker replaces the desktop wallpaper with adve
17. name i e OurServer e Port Enter the port number i e 8080 of the server that is used to connect to the Internet 5 If the server to which you are connecting for Internet access requires login cre dentials select the My proxy server requires authentication checkbox 6 Enter the User Authentication information provided by your Internet Service Pro vider or Network Administrator 7 Click OK Your proxy settings are enabled allowing VIPRE to establish an Internet connection Configuring Power Save Options Set how VIPRE operates when your computer runs under certain power conditions in order to conserve power Also set how VIPRE will work on laptops and on all computers when in sleep mode GFI VIPRE Antivirus 2012 User Guide 2 Configuring Settings 16 Sleep Mode Checking this option will wake up your computer from sleep mode to run a scheduled scan Uncheck this option to tum off scheduled scans while your computer is in sleep mode f you have scans scheduled at a time when your computer is likely to be asleep you may miss scans Wake from sleep on scheduled scans Laptop Battery Power Conserve power when my laptop is running on battery Screenshot 18 Power save options To set VIPRE s behavior when your computer is asleep 1 From the File menu select Settings The Settings dialog box displays 2 From the Settings dialog box click the Power tab 3 To wake your computer when it is in sleep mode to run
18. the data still exists on the drive and can be retrieved with special utilities The Secure File Eraser allows you to completely eliminate all traces of a file Warning When you use the Secure File Eraser to erase a file the file cannot be retrieved with special data recovery utilities If you are attempting to remove a short cut the target file will be permanently erased NOT the shortcut Note You can permanently erase files from nearly any drive storage device connected to your computer For example floppy drives flash drives external and internal hard drives Both 32 and 64 bit are supported GFI VIPRE Antivirus 2012 User Guide 5 Using System Tools 38 Secure File Eraser Add an Erase Files option to your MS Windows Explorer menu to completely and securely delete files Perhaps you know that when you delete a file itis not shown in Windows Explorer but the data still exists on your hard drive and can be retrieved with special utilities In other words your files are not really deleted The Secure File Eraser allows you to completely eliminate all traces of any file you delete This comes with a warning Files YOU erase this way can not be retrieved with special data recovery utilities If you are attempting to shred a shortout the target file will be erased not the shortcut V Add the Erase Files option to your Window s Explorer right click menu Screenshot 39 Secure file eraser setting To permanently
19. then press Enter The computer will then begin to start in Safe Mode with Networking GFI VIPRE Antivirus 2012 User Guide 7 Appendix Il Troubleshooting 51 8 Contacting GFI Software USA CANADA AND CENTRAL AND SOUTH AMERICA 15300 Weston Parkway Suite 104 Cary NC 27513 USA Telephone 1 888 243 4329 Fax 1 919 379 3402 ussales gfi com ENGLAND AND IRELAND Magna House 18 32 London Road Staines Middlesex TW18 4BP UK Telephone 44 0 870 770 5370 Fax 144 0 870 770 5377 sales gfi com EUROPE MIDDLE EAST AND AFRICA GFI House San Andrea Street San Gwann SGN 1612 Malta Telephone 356 2205 2000 Fax 356 2138 2419 sales gfi com AUSTRALIA AND NEW ZEALAND 83 King William Road Unley 5061 South Australia Telephone 61 8 8273 3000 Fax 61 8 8273 3099 sales gfiap com GFI GFI VIPRE Antivirus 2012 User Guide 8 Contacting GFI Software 52
20. 0 e Outbound SMTP Set this number to match both the SMTP number that your email provider uses AND what is set for your email application as applicable The default SMTP port is 25 e Click OK Your port settings are saved and you are returned to the Settings dialog box 6 Configure anti phishing e Enable Anti Phishing Select to enable anti phishing When enabled and you receive a phishing email VIPRE strips the known bad URL link from the email pro tecting you from the phishing scam GFI VIPRE Antivirus 2012 User Guide 2 Configuring Settings 12 e Quarantine a copy of the original email Select to save an original copy of the email to the quarantine folder 7 Click OK Your Email Protection settings are saved Configuring Advanced Email Port Settings If you are using Microsoft Outlook 2000 Microsoft Outlook Express 6 0 or Windows Mail on Vista you will most likely NOT need to change your email port settings If however your Email Provider requires you to change your Email port settings you will need to enter those same settings here Contact your email provider or look in your email application for the correct email port settings GFI VIPRE Antivirus 2012 User Guide 2 Configuring Settings 13 W Settings 88 VIPRE provides email protection for your computer Specify your email protection options Select the checkbox below to tum on email protection and then select the email program s you use Enabl
21. LL LALLA Lannan 40 6 Appendix l Glossary 2222 22 22 c cece cece cece ececeeeeeeteteceeeeeeeees 43 7 Appendix Il Troubleshooting 22 200 c ccc cece cee eceeeeeees 50 Troubleshooting Computer Performance Issues 2 222 e cece eee cece cece e eee cess 50 Troubleshooting VIPRE Icon in the System Tray is Red e eee eee eee eeeeee 50 Switching to Safe Mode 2 22 cece cece cece cece ec ceeceeeceeeeeeseeesecesceesceeseeseeereees 50 8 Contacting GFI Software 52 1 Introduction Welcome VIPRE Antivirus 2012 offers PC users security against more complex and mali cious threats with its powerful anti malware protection while eliminating the performance and resource problems of many older traditional antivirus products The solution combines antivirus anti spyware anti rootkit and other technologies into a seamless tightly inte grated product VIPRE Virus Intrusion Protection Remediation Engine is uniquely designed to reduce com puter frustration with its low system resource usage faster boot times few popups anda broad range of detection and remediation of viruses trojans worms and spyware There are three ways to get information about VIPRE The Quick Start Guide only covers the basic steps needed to get VIPRE up and running protecting your computer from viruses malware and other unwanted applications right away The Help is your primary resour
22. Quarantined Remove Allow or Allow Always e Risk Name Displays the name of the risk that GFI uses to refer to this risk Other security companies may use a different name e Risk Category Displays the type or category of the risk e g Adware Trojan Rootkit Virus Worm Unknown Program Misc etc e Risk Traces Displays the number of traces of this risk that were detected e Risk Level Displays the severity of the risk You can use this as a general guide in determining what action to take for a particular risk The risk levels include Low Moderate Elevated High and Severe The level is accompanied by a color scale The more boxes filled in by colors the greater the risk and the greater the urgency of you acting on it Buttons e Pause Click to temporarily stop an ongoing scan Once clicked it changes to the Resume button e Resume Click to continue a paused scan The Resume button is only displayed if the scan has been paused e Cancel Click to terminate the scan You will be prompted to verify Click Yes to continue with canceling the scan or No to stop the cancel Canceling the scan returns you to the Scan screen Clean Results Screen The Clean Results screen is displayed after a scan completes and items detected have been cleaned This screen is for informational purposes only allowing you to view the clean ing actions that were taken and to view the risk details of a particular risk Scan Details Sca
23. Scan tab The Scan screen displays 2 Select the Custom Scan option Quick Scan Check for known risks only Deep System Scan Carefully check ALL files on your computer Custom Scan V Scan running processes W Scan registry M Scan cookies 7 Specify drives and folders to scan C Program Files Common Files microsoft shared DAO Scan Options Shutdown computer after scan Scan Now gt Screenshot 22 Custom Scan options 3 Select any of the following options e Scan running processes Select for the scan to include any program that is cur rently running For example if you have an Internet browser and an email pro gram open your scan will include these running programs If unselected VIPRE will not scan running programs e Scan Windows registry Select for the scan to include your system s registry e Scan cookies Select to include all cookies on your system This only applies to Internet Explorer IE GFI VIPRE Antivirus 2012 User Guide 3 Scanning your Computer 21 e Specify drives and folders to scan Select and then click Browse to perform a custom scan that includes a focus on specific drives folders and or specific files see To specify drives and folders to scan below 4 Optionally select Shutdown computer after scan to have VIPRE automatically shut down your computer after the scan completes 5 Click Scan Now Your selected scan starts The Scan Progress screen displays all
24. TC Enable Threat Net so can anonymously help identify new security risks recommended Allow Threat Net to send risk files to GFI recommended How Threat Net works Information for firewall users Screenshot 10 ThreatNet Community area on the Settings 5 Updates screen GFI VIPRE Antivirus 2012 User Guide 2 Configuring Settings 7 To enable ThreatNet 1 From the Updates area on the Overview screen click Settings The Updates tab in the Settings dialog box displays 2 Inthe ThreatNet Community area select the following e Enable ThreatNet so can anonymously help identify new security risks rec ommended Select to enable ThreatNet and join a community of users sharing information with GFI Software about potential risks e Allow ThreatNet to send risk files to GFI recommended With this option selected and when VIPRE discovers an unknown potential risk this file will be automatically sent to GFI Software for analysis With this option not selected risk files will not be sent 3 Click OK to save settings Configuring Active Protection Active Protection AP is a real time method for detecting malware AP sits quietly in the background as you work or browse the Internet constantly monitoring files that are executed run without causing noticeable strain to your computer system Warning When using Active Protection ensure that there is no other real time pro tection software running If there is another real time so
25. Windows Explorer from the right click menu When VIPRE installs on your computer it puts an option in the right click menu to run a scan Name Date modified Example 9 2 2011 3 09 PM 8 example 9 2 2011 3 09 PM Zi example 07901 NO DAA Preview Set as desktop background Print Rotate clockwise Rotate counterclockwise 4 Securely erase selected files and folders Screenshot 20 Right click scan in Windows Explorer After the scan is performed the VIPRE Interface will open with your scan results Configuring Scan Options Optionally you can configure several ways how VIPRE runs a scan or when you run a scan you can simply rely on the default settings GFI VIPRE Antivirus 2012 User Guide 3 Scanning your Computer 19 Settings Updates Scan Options Active Protection Email Protection Power Select settings for the diferent types of scans Also choose f you want VIPRE to automatically take the recommended action for threats that are found during a scan Sean Settings Quick Deep System Custom Scan inside of archives E E E Scan at a lower priority Exclude removable drives e g USB Scan cookies Pd Scan Windows registry E Scan unning programs Ei Scan for rootkits Fal Fal F Restore Defaults V Include low isk programs this setting also applies to Active Protection Scan USB drives on insertion Screenshot 21 Scan Options T
26. ailable free space on your hard drive e Miscellaneous o Nicrosoft Internet Explorer 6 0 or higher o Internet access for definitions updates Broadband recommended o 2x CDROM if you are having the CD shipped to you not necessary for online download e Supported Email Clients applies to Email Protection o Qutlook 2000 o Qutlook Express 5 0 o Windows Mail on Vista o SMTP POP3 Thunderbird IncrediMail Eudora etc Note SSL and TLS are supported in Microsoft Outlook and Microsoft Outlook Express only GFI VIPRE Antivirus 2012 User Guide 1 Introduction 2 Starting VIPRE Antivirus You can start VIPRE by any of the following ways e Double click the VIPRE icon shortcut pictured below on your desktop YW IPRE e Click Start and then select All Programs GFI Software gt VIPRE Antivirus VIPRE Antivirus e Default Programs d Accessories J Games p T Ca fh Administrator 5 Documents JK Maintenance di Startup Pictures Music Computer Control Panel Devices and Printers Default Programs Help and Support b Screenshot 1 Starting VIPRE Antivirus from the Windows Start menu e Right click on the system tray icon in the lower right corner of your screen Check for Updates Shutdown VIPRE Show Balloons Active Protection Scan Screenshot 2 Starting VIPRE Antivirus from the system tray Touring the VIPRE Interface The VIPRE interface uses tabs to display screens from wh
27. and manually enter the number of days you wish to keep quar antined items and click OK Note Selecting the Never automatically delete quarantined items option disables the auto delete function All quarantined items will be kept until you manually delete them GFI VIPRE Antivirus 2012 User Guide 4 Managing Scan Results 37 5 Using System Tools The System Tools screen provides you access to areas of your computer that you don t nor mally see System Tools The System Tools provide you the ability to view settings for your computer that you don t normally see Secure File Eraser Configure File Eraser Securely and completely eliminate any trace of files from your computer History Cleaner View History Cleaner Maintain your privacy by removing browsing and search history PC Explorer View PC Explorer View computer settings that are normally hidden e The Secure File Eraser allows you to completely eliminate all traces of a file e The History Cleaner is a privacy tool that allows you to remove your browsing and search histories including the history stored by many popular applications e The PC Explorer allows you to view settings on your computer that are normally hidden and add programs to the Always Allowed list Erasing Files Permanently VIPRE offers you a privacy tool to permanently remove files from a storage device When a file is deleted it is not really gone While the file is no longer shown in Windows Explorer
28. are madcap flare viFlare apo Flare exe cr WINDOW S15 SHROLDER OLL FF sil a at Risks detected O riskis made up of O traces O min 25 sec elapsed approximately 2 mn remaining Screenshot 33 Scan progress e Scan progress Displays the percentage of the scan complete e Progress bar Graphically displays how much of the scan has been completed e Hide Details Show Details Hides or displays the scanning progress graphic The image shows the type of item being scanned e File path and name Displays the file path and filename of what is being scanned e Risks detected Displays the number of risks detected at that moment and the number of traces e Time elapsed Displays the amount of scan time that has elapsed e Time remaining Displays the approximate time remaining for the scan Risk list box The Risk list box displays a table of risks discovered during the scan You can click ona column heading to sort by that column Action to Take RiskN Risk Category Risk Traces Risk Level Quarantine wu Misc General Severe Quarantine ELH Ps Misc General 10 High OME Quarantine ELH Ps Misc General 10 Hlevated MELL Quarantine ELH Ps Misc General 10 Moderate MELLL Allow ELH Ps Misc General 10 Low NG Screenshot 34 Risk list box GFI VIPRE Antivirus 2012 User Guide 4 Managing Scan Results 30 The table includes the following columns e Action to Take Displays the action to be taken
29. ary to list every file that you consider safe to this list Use this only when VIPRE identifies items that you want to be allowed For example this could occur for some gambling programs and some third party ad programs that you may choose to run on your system To always allow a program to run on your computer after a scan Run a scan on your computer 2 From the Review Risks Found screen select the item you want to always be allowed 3 Under Change Action to Take for selected items click the down arrow Recommended Action and select Allow Always 4 Click Clean The selected item will be placed in the Always Allowed list and will no longer be identified as a risk during future scans At any time you can remove it from the list To always allow a program to run on your computer manually from the Always Allowed screen Always Allowed Review risks you ve identified as being allowed You can review individual risk details or remove risks from the Always Allowed list This list shows all the items that you want VIPRE to ignore Name Type Date Added Added By lt Back Screenshot 36 Always allowed screen 1 Click Add The Add to always allow dialog box displays 2 Select one of the following Add to always allow re Identify programs files or folders you want scans to ignore and Active Protection to allow Y Select the method for manually adding an entry to the Always Allowed list Allow an entire folder
30. being alerted that the VIPRE service is disabled You will need to restart the serv ice To start the VIPRE service 1 Right click on the red VIPRE icon y and then select Start Anti Malware Service from the menu Open YIPRE The VIPRE service starts and should be running normally Also the icon will change from red to blue V or gray 2 Please contact Technical Support if you are still experiencing problems Switching to Safe Mode There may be times when your computer is infected so badly that you need to run a deep scan from Safe Mode Safe Mode with Networking only loads the very basic files needed to run Windows giving the antivirus programs a better chance of removing all the files asso ciated with the threat s GFI VIPRE Antivirus 2012 User Guide 7 Appendix Il Troubleshooting 50 If Windows XP Vista or Win7 is the only operating system installed on your computer boot into Safe Mode with Networking by following the instructions listed below To run your computer in Safe Mode 1 If the computer is running shut down your computer 2 Wait 30 seconds and then turn the computer s power back on 3 Start continuously tapping the F8 key until the Windows Advanced Options Menu appears Note If you begin tapping the F8 key too soon some computers display a key board error message To resolve this go back to Step 1 and try again 4 Ensure that the Safe Mode with Networking option is highlighted and
31. ce for answers to questions you may have while using VIPRE The Help contains overviews and procedural information about the tasks you can perform in the application as well as descriptions of each screen and dialog box in the application with detailed information about each field they contain Whenever you want to know about a screen or dialog box that you are in you can press F1 on your keyboard or click the Help button Help The applicable help topic will display for that screen This User Guide contains the same information as the Help structured in a way that is to be used as a reference manual GFI VIPRE Antivirus 2012 User Guide 1 Introduction 1 System Requirements Your computer must meet the following system requirements in order to run the appli cation effectively Note This product should not be installed on any type of storage media that may be inaccessible at times This includes network drives removable drives hot swappable drives USB drives and FireWire IEEE 1394 drives that may be disconnected e Supported Operating Systems o Windows XP SP2 32 amp 64 bit o Windows 2003 Server SP1 32 amp 64 bit o Windows Vista Vista SP1 32 amp 64 bit o Windows 7 32 amp 64 bit o Windows Server 2008 32 amp 64 bit Note Installation is not supported on Windows 95 98 ME NT 4 Win 2000 XP with SP1 or older Macintosh or Linux computers e 1 GHZ Computer with 512 MB of RAM memory and 300 MB of av
32. computer are not acting normal after an item has been placed here you have the opportunity to review its details and research it further and then remove it from Quarantine restoring it back to your computer in its original location You can also permanently remove it from Quar antine To work with Quarantine items select Manage tab Quarantine and continue with any of the following procedures To view the details of a risk 1 Select a risk from the list and click Risk Details The Risk Details dialog box displays Or Double click on a risk to display the Risk Details dialog box 2 Optionally click Learn More for additional information To restore a risk from the quarantine list Select the risk s to restore and click Restore from Quarantine The Unquarantine dialog box displays To delete a quarantined item from your computer Select the risk you wish to delete and click Delete from Computer The item is per manently removed from your computer GFI VIPRE Antivirus 2012 User Guide 4 Managing Scan Results 36 Note You can click Select All and then click Delete from Computer to delete all items in Quarantine from your computer To set the auto delete function 1 Click the Change link The Quarantine dialog box displays 2 Ensure the Delete quarantined items older than option is selected 3 Click the up or down arrows to set the number of days you wish to keep quarantined items and click OK or Click inside the box
33. cur rently running For example if you have an Internet browser and an email pro gram open your scan will include these running programs If unselected VIPRE will not scan running programs Scan for rootkits Select to include rootkits software tools intended to conceal running processes files or system data from the operating system GFI VIPRE Antivirus 2012 User Guide 3 Scanning your Computer 20 e Include low risk programs Select to include low risk programs This option applies to all scan types and Active Protection e Scan USB drives on insertion Select to scan a USB drive once inserted into a USB Slot If VIPRE is currently scanning and a USB drive is inserted you will be prompted to o Cancel the current scan and scan your USB drive Select to cancel the cur rent scan You will need to continue or restart the scan later after the USB scan completes o Continue the current scan and disregard scanning the USB drive Select to continue the current scan unchanged If you want to scan the USB drive after the scan that is in progress you will have to scan it manually Note You can click Restore Defaults to revert back to factory settings 4 Optionally change the default Action to take for scans 5 Click OK to save your settings and close the dialog box Configuring and Running a Custom Scan Configure Custom Scan options to scan specific areas of your computer To configure and run a Custom Scan 1 Click the
34. e Email Protection Email Clients luse Microsoft Outlook E I use Microsoft Outlook Express or Windows Mail use another email program Thunderbird etc Inbound POPS Outbound SMTP GFI VIPRE Antivirus 2012 User Guide 2 Configuring Settings 14 Active Protection Email Protection Power VIPRE provides email protection for your computer Specify your email protection options Select the checkbox below to tum on email protection and then select the email program s you use W Enable Email Protection Email Clients use Microsoft Outlook W luse Microsoft Outlook Express or Windows Mail W use another email program Thunderbird etc UP Advanced Email Settings Specify the POP SMTP settings for your email application Inbound POP3 Outbound SMTP Reset Defaults Screenshot 16 Advanced email port settings To configure email port settings in VIPRE 1 From the File menu select Settings The Settings dialog box displays 2 Click the Email Protection tab 3 Select the Enable email protection checkbox for VIPRE to scan all incoming and out going emails 4 Click Advanced The Advanced Email Port Settings dialog box displays 5 Enter Email Port Settings e Inbound POP3 Set this number to match both the POP3 number that your email provider uses AND what is set for your email application as applicable The default POP3 port is 110 e Outbound SMTP Set this number to match b
35. e Email Protection settings is designed to block anti phishing messages from ever reaching your email Inbox POP3 Post Office Protocol POP is an application layer Internet standard protocol used by email programs to retrieve email from a remote server over a TCP IP connection POP3 servers use port 110 POP3 configuration is typically done from an email client Port The most essential information in TCP and UDP packet is the source and destination port The IP address identifies a computer in the Internet whereas a port identifies an application running on the computer Ports 1 1023 are reserved for standard services and the operating system whereas ports 1024 65535 can be used by any application In a typical client to server connection usually the destination port is known connection is established for this port or UDP datagram is sent to it The source port is then assigned by the operating system automatically P2P Program A P2P or Peer to Peer Program is software that enables the user to participate in an online file sharing network and trade or share files with other users in the network P2P Programs often bundle advertising software but some P2P Programs are adware free P2P Programs are typically not harmful in and of themselves but the user is at risk for infection with adware and or malware though files downloaded from the file sharing net work Program A program or application is a set of instructions directing the compute
36. e eeeeceeeeeccceeeeecceeereceeseeeeees 1 System Requirements 2 22 2 o cece a 2 Starting VIPRE Antivirus 2 2 22 22 22 a 3 Touring the VIPRE Interface 3 Working with the System Tray ICONS 2 2 22 22 eee cece eee cece cece eee eceeceeeseeseeseees 4 2 Configuring Settings 6 Updating VIPRE cece cece cece cece eee eee e cee eeeeeceeeeseeeeeeeeees 6 Enabling ThreatNet a 7 Configuring Active Protection 22 02 l ccc cece eee eee eee e eee cece ee ceeeceeseeeeesees 8 Disabling Active Protection cece cece cee cece cece cece ccc ceeeecececeeeeeeeeeeeees 9 AP File Extensions Advanced Dialog Box 10 About Email Protection 0 020 o ccc cece cee eee eee eee eee eee eee cee cece eeeeeee 11 Configuring Email Protection eee c cece eee eee cee cece eee eeeceeeeeseeseeeees 11 Configuring Advanced Email Port Settings 13 Setting up a Proxy Server 16 Configuring Power Save QOptions a 16 3 Scanning your Computer ccc cece ec eccccccceceeeeetetecececceeeeees 18 About Scans eee ee eee eee aaao eee ee eee eee 18 Scanning your computer e eee eee eee eee eee ee ee eee cece eee aaan anaana 18 Configuring Scan Options e eee ee eee cee cee ee cee cece eee eee ceeeseeeeeeeeseees 19 Configuring and Running a Custom Scan 2 2 22 22 c cece eee eee cece cece eceeeeeeee
37. e way of ridding your computer of malware e Show me the results and let me decide After a scheduled scan completes VIPRE displays the Review Risks Found screen for you to take corrective action on the detected risks Select this option for the most control over your computer 3 Click OK to apply and save your settings The dialog box closes and you are returned to the Schedule Scans screen To edit an existing scheduled scan From the Schedule Scans screen you can enable disable delete and edit the a scan 1 Open Manage gt Schedule Scans 2 Select the scan you wish to modify by clicking on it in the Schedule scans list box Scheduled scans scan Type Status Scan Time Days o Deep Scan Enabled 1 00 AM Su M Tu W Th F Sa Quick Scan Enabled 11 00PM Su M Tu W Th F Sa Selecta Enabis Disabe Deete Screenshot 30 Schedule scans 3 Perform any of the following GFI VIPRE Antivirus 2012 User Guide 3 Scanning your Computer 25 e Click Enable Disable to enable or disable the selected scan e Click Delete to delete the selected scan If there is a scheduled scan that you no longer want to have scheduled you can delete it e Click Edit to open the Schedule a Scan dialog box Make any necessary changes and click OK Note Click Select All to perform a group action on all scheduled scans such as deleting or enabling disabling all scans Clicking Select All disables the Edit func tion To configu
38. ee 21 Scheduling Scans 22 2 2 cece cece eee cee eee cence eee ee cece cece eeeeseeseceteeeees 22 To make up missed Scheduled Scans 2 cece eee cence ec cece cece cece cee ceeeceeeeee 24 To set the action for Scheduled Scans 2 22 02 c ec eee cece ceeeceeeeeees 24 To edit an existing scheduled scan 2 2 22 cece e cece e eee e cece cece e oaaao oaran 25 To configure Scheduled Custom Scans aaao aaao aooaa eee ee cece ceeceeceeeeeeeesees 26 Running the Command Line Scanner advanced 22 22 22 0 cece eee ec cee ceeceeseees 28 4 Managing Scan Results 2 2 2 0 ccc ccc ccc cece cecccccccceeeeeeettteeececeeceeeeees 29 Scan Progress Screen 30 Clean Results Screen eee eee eee eee eee eee ronn 31 Sending Files to GFI for Analysis coe e eee eee eee eee e cee eeeceeeeeeeeeeees 33 Adding Always Allowed Items 2 22 2 22 2 a 34 Working with History Events 35 Quarantined Items 22 ec scthaw ede paceden den tuber eatesostecdeltwluthcauentiubdeneeveiectigys es 36 5 Using System Tools 2 22 22 occ c cece cece ce eeeeeeccceeeceeeeettttececcceeeeeees 38 Erasing Files Permanently o cece eee cece eee e eee cece cece eceeceeeseeseeeeeseees 38 Removing Browsing and Search Histories from your Computer 2 2 2 2 39 Using PC Explorers 222 2 2 oie e oaaao adaha aaa aaa aLa LLALLA ALDADA LLLA LLA
39. es you will receive the message DONE Cleaning Complete Note Scans are run based on the default settings in the VIPRE interface For example if the Quick scan settings are set to Include low risk programs Enable rootkit detec tion and Scan cookies then this is what the command line scanner will scan for when entering the scannowquick command GFI VIPRE Antivirus 2012 User Guide 3 Scanning your Computer 28 4 Managing Scan Results Once a scan completes VIPRE displays the Review Risks Found screen where you need to assign a clean action and clean the found risks VIPRE s default is to clean with the Rec ommended Action Set a clean action and clean the found risks 1 3 4 Click Select All to set an action to all listed risks or Select one or more risks Under Change Action to Take for selected items click the down arrow Recommended Action to pick from one of the following options e Recommended Action Allows VIPRE to determine the clean action for the selected risk based on the latest definitions that are installed on your computer e Quarantine Disinfect Sets the Clean Action for the selected risk to Quarantine VIPRE will first attempt to clean the infection in the file If the file cannot be dis infected VIPRE will place the infected file into Quarantine It will stay in quar antine for a default of 15 days On the 16th day it will be automatically deleted You can change the amount of time it
40. ess or Windows Mail 7 use another email program Thunderbird etc Advanced Anti Phishing Enable Anti Phishing Quarantine a copy of the original email Screenshot 15 Email Protection settings To configure Email Protection 1 From the File menu select Settings The Settings dialog box displays 2 Click the Email Protection tab 3 Select the Enable email protection checkbox for VIPRE to scan all incoming and out going emails 4 Select the email program s that you use e use Microsoft Outlook Select this option if you use this program to check your email e use Microsoft Outlook Express or Windows Mail Select this option if you use either of these programs to check your email e use another email program Thunderbird etc Select this option if you use a program other than a Microsoft program to check your email Once selected the Advanced button becomes enabled 5 If you only selected a Microsoft option skip to the next step or If you selected I use another email program as one of your options AND your email program requires you to change your email port settings from the default configure the email port settings e Click Advanced The Advanced Email Port Settings dialog box displays e Enter Email Port Settings e Inbound POP3 Set this number to match both the POP3 number that your email provider uses AND what is set for your email application as applicable The default POP3 port is 11
41. ettings 9 WIDR For 5 minutes Open VIPRE For 15 minutes Check for Updates For 30 minutes Shutdown VIPRE For 1 hour vw Show Balloons On computer restart i i n computer resta Active Protection Enable Active aaa Until manually enabled Disable Active Protection gt Firewall d Scan Screenshot 13 Active Protection options in system tray 2 Choose from any of the following options below for a set period of time after which AP will be turned back on e For 5 minutes e For 15 minutes e For 30 minutes e For 1 hour e Oncomputer restart e Until manually enabled Note At any time during the selected time above you can turn AP back on AP File Extensions Advanced Dialog Box The AP File Extensions dialog box is an advanced tool allowing you to set file extensions that will be checked by AP In addition to everything else that AP monitors AP will monitor files with these extensions when they are opened closed or dragged dropped onto any of your computer s drives This dialog box is accessible from File gt Settings gt Active Protection tab gt click Enable Active Protection gt click Check files when they are opened or copied click Extensions button yy AP File Extensions Advanced Ka Files with these extensions are monitored by AP Uncheck any VIPRE extensions you wish to be ignored Use Add for additional extensions you want monitored VIPRE Extensions Your E
42. for malware and viruses without you having to do anything What email programs clients are supported by VIPRE s Email Protection VIPRE supports the following email programs MS Outlook 2000 Outlook Express 6 0 and Windows Mail Any POP3 SMTP client is also supported When using a POP3 SMTP client you must verify that the port settings of your email provider match VIPRE s port settings Please refer to your email provider s documentation for correct port settings VIPRE does not support the Internet Message Access Protocol IMAP for non Microsoft email programs or encrypted email traffic If you use an Internet browser such as Internet Explorer IE or Firefox to access email VIPRE s Email Protection does not apply in this case your computer would be protected through Active Protection How can I see what VIPRE s Email Protection finds VIPRE maintains a history of all of its detections in the View Email History screen MAN AGE tab gt View history link gt EMAIL tab You can also view the items put in quarantine from the Quarantine screen MANAGE View quarantine link Configuring Email Protection Note If you use a POP3 SMTP client ensure your port settings are correct Note SSL and TLS are supported in Microsoft Outlook and Microsoft Outlook Express only GFI VIPRE Antivirus 2012 User Guide 2 Configuring Settings 11 V Enable Email Protection Email Clients F use Microsoft Outlook luse Microsoft Outlook Expr
43. ftware running the two pro grams running together may cause a noticeable decrease in system performance To set and configure Active Protection 1 From the File menu select Settings The Settings dialog box displays 2 Click the Active Protection tab 3 To enable AP select the Enable Active Protection checkbox Of To disable AP unselect the Enable Active Protection checkbox Known risks will not be stopped in real time instead they will be detected during scans Skip to step 5 Enable Active Protection Handling of Known Bad Programs Notify me when known risks are blocked and quarantined Check files when they are opened or copied Screenshot 11 Active Protection screen options 4 In the Handling of Known Bad Programs area select or unselect the following e Notify me when known risks are blocked and quarantined select this checkbox to see VIPRE working as it detects blocks and quarantines known risks You can work with quarantined items at a later time Unselect this checkbox to not be bothered by notifications known risks will continue to be automatically quar antined You can view AP history periodically to view a log of what AP has GFI VIPRE Antivirus 2012 User Guide 2 Configuring Settings 8 detected e Check files when they are opened or copied Select this checkbox for AP to automatically scan a file when it is accessed Scanned files include EXE INI HLP BAT and others e Extensions adva
44. ich all work is completed In addi tion to the tabs there are also links on the Overview page that open the same pages as the WYP Fe E OVERVIEW l MANAGE Antivirus 201 GFI VIPRE Antivirus 2012 User Guide 1 Introduction 3 Screenshot 3 VIPRE Antivirus top navigation Toolbar Menu The standard toolbar menu offers one way to access functions within VIPRE Options include e File Allows you to open the Settings dialog box where you can configure all of the detailed settings or Exit VIPRE e View Allows you to go directly to whichever screen you need to See list under Tabs below for all screens e Help Allows you to open the Help system send a file to GFI Software for analysis register VIPRE or view the About VIPRE dialog box Note Clicking the Help icon in the upper right corner of the screens displays the help topic for the screen in which you are currently working MANAGE Screenshot 4 VIPRE Antivirus tabs The tabs contain the main functions of the system with some tabs containing sub areas that link you to other screens The breakdown is as follows e Overview use this screen to get a quick status look at VIPRE and to quickly access the application s main functions e Scan go here to scan your computer e Manage go here to work with the results of scans and to schedule automatic scans o History allows you to work with history events including scan AP email and system events o Quaranti
45. k area multiple files 1 Open the Quarantine screen click the MANAGE tab and then click View quarantine The Quarantine screen displays a table of quarantined risks 2 In the table of quarantined risks locate and select the quarantined item s that you want to send to GFI 3 Right click and select Send to GFI The Files sent to GFI dialog box displays a con firmation of the sent file s 4 Optionally click Copy to Clipboard to copy the file that was sent for pasting into an email or any other location 5 Click OK To send a file for analysis from a saved location only one file 1 From the Help menu select Send file for analysis The Send a file to GFI Software dialog box displays 2 Click Browse and navigate to the file that you want to send for analysis Click Open The file is displayed under File to send 3 Click Send The Send a file to GFI Software dialog box closes and the Files sent to GFI dialog box displays a confirmation of the sent file s 4 Optionally click Copy to Clipboard to copy the file that was sent for pasting into an email or any other location 5 Click OK GFI VIPRE Antivirus 2012 User Guide 4 Managing Scan Results 33 Adding Always Allowed Items There may be some items on your computer that you determine to be safe and do not want scanned This is accomplished by adding it to the Always Allowed list You can remove it from this list later Note It is not necess
46. lect on an item and click Details The Always Allowed Details dialog box displays Of Double click on a risk to display the Always Allowed Details dialog box To remove an allowed item from the Always Allowed list 1 Open the Always Allowed screen by selecting Manage tab5 Always Allowed 2 Select the item you wish to remove and click Remove From List The item is removed from the Always Allowed list and will show up during future scans or when it s run with AP is enabled Note You can click Select All and then click Remove From List to remove all items from the Always Allowed list Working with History Events Any action that occurs in VIPRE is recorded as a history which includes scan Active Pro tection AP Email and System You can view and delete the history By default the his tory is stored for 15 days On the 16th day the history is automatically deleted You can change the number of days that VIPRE will keep the history and manually delete them To display the View History screen select Manage tab 5History To view history details SCAN ACTIVE PROTECTION EMAIL STS TEN Start Date Time Duration min sec Scan Type Run Type Total Risks Risks Cleaned Definitii 49 2 2011 1 00 00 AM Scheduled GG 9 1 2011 1 00 00 AM 61 12 Deep Scheduled 0 O 10334 W 3 31 2011 4 50 31 PM 0 29 Custom Manual 0 O 10330 ET p El Select Al Delete History files older than 15 days will be deleted Change lt Back
47. lf to more spam By responding the sender knows that your email account is active A 2002 study performed by the FTC demonstrated that in 63 of the cases where spam offered a remove me option the option either did nothing or resulted in more spam email Phishing Phishing is an email or instant messaging fraud method in which a message is sent to a recipient falsely claiming to be an established legitimate enterprise in an attempt to scam the recipient into surrendering private information that will be used for identity theft Typically the messages appear to come from well known and trustworthy websites including PayPal eBay MSN Yahoo to name only a few The message directs the recip ient to visit a website where they are asked to update personal information such as passwords credit card social security and bank account numbers that the legitimate organization already has The website however is fraudulent and is set up only to steal the recipient s information Defending against phishing Your best defense against phishing is your own diligence Be cautious of any one or any message asking you to give out personal information no matter how legitimate they appear on first glance Verify they are who they say they are and be aware of their com pany s policy on asking for personal information GFI VIPRE Antivirus 2012 User Guide 6 Appendix I Glossary 46 To further protect you VIPRE s anti phishing feature in th
48. n and Clean Summary 47 2008 1 27 00 PM Processes scanned Traces debected Scan type Custom Fies scanned Traces detected Run type Manua Registry ibems scanned Traces detected Definition version 2046 4 4 2008 7 30 00 PI Cookies scanned Traces detected Duration 0 13 Security Risks Detected and Cleaned Risks dearecd 33 Clean Action Taken Risk Name Risk Category Risk Traces Risk Level Quarantined Trojan Downioader Gen Trojan Downloader 1 Hgh Quarantined Trojan Downioader Job Medis Coder Trojan Downloader Quaranbned Trojan Downloader Wina Tiny be Trojan Downloader Quaranbned Irojan Downloader Win32 ConHook gen Trojan Downloader Quarantined Trojan iind Small ew Trojan t Risk Detals Screenshot 35 Clean results This screen contains the following items GFI VIPRE Antivirus 2012 User Guide 4 Managing Scan Results 31 Scan Details e Date and time Displays the date and time the history event occurred e Scan Type The type of scan that was run either Quick Deep System or Custom e Run Type Displays how the scan was initiated either manual or automatic sched uled e Definition Version Displays the version of definitions that the scan was based on e Scan Duration Displays how long the scan took in minutes and seconds Scan and Clean Summary The traces detected displays how many traces were detected for the corresponding item to its left e Processes scanned Displays the number of run
49. nced Once the Check files when they are opened or copied option is selected this button is enabled Click to open the AP File Extensions dialog box which allows you to set file extensions that will be checked by AP 5 Click OK Your AP settings are now applied Disabling Active Protection You can turn off Active Protection AP from the settings dialog box or from the system tray Turning AP off from the dialog box requires you to manually turn it back on yourself when you want it on again Turning AP off from the system tray allows you to turn it off for a designated period To disable Active Protection from the Settings 1 From the File menu select Settings The Settings dialog box displays 2 Click the Active Protection tab 3 To disable AP unselect the Enable Active Protection checkbox All of the fields in the screen will be grayed out T Settings Active Protection AP monitors your computer in real time for risks before Handling of Known Bad Programs Notify me when known risks are blocked and quarantined Check files when they are opened or copied Hensons Screenshot 12 Disabling Active Protection 4 Click OK AP is now disabled To disable Active Protection from the system tray 1 Right click on the VIPRE icon in the system tray and select Active Protection and then Disable Active Protection GFI VIPRE Antivirus 2012 User Guide 2 Configuring S
50. ne allows you to work with quarantined items o Always Allowed allows you to work with always allowed items o Schedule Scans allows you to schedule scans on your computer to occur auto matically e Tools go here to access areas of your computer that you don t normally use or see o Secure File Eraser allows you to add an Erase Files option to your Window s Explorer menu to erase files from your computer permanently o History Cleaner allows you to remove browsing and search histories from spe cific applications o PC Explorer allows you to view normally hidden settings of files applications and websites based on eight different criteria within your computer and add programs to your Always Allowed list Working with the System Tray Icons VIPRE uses icons in your system tray with different colors signifying the following V Green indicates that an active scan is running M Red indicates that the service is not running and that an error occurred GFI VIPRE Antivirus 2012 User Guide 1 Introduction 4 e W Gray indicates that either the firewall and or Active Protection AP are dis abled o y Blue indicates that VIPRE is idle and that AP and Email AV Protection are both enabled actively protecting your computer M Yellow is the Warning icon alerting you to events such as the completion of a scan an update is ready to be installed or errors Double click to open the newest item in the System history No
51. ning processes that were scanned e Files scanned Displays the number of files that were scanned e Registry Items scanned Displays the number of items in your computer s registry that were scanned e Cookies scanned Displays the number of cookies that were scanned Security Risks Detected and Cleaned This section lists the total number of Risks cleaned The table provides information on the risks detected during that scan and includes the following columns e Clean Action Taken Displays the clean action that VIPRE took for the cor responding risk either Quarantined Removed or Allowed If no clean action is taken this column is left blank e Risk Category Displays the type or category of the risk e g Adware Trojan Rootkit Virus Worm Unknown Program Misc etc e Risk Name Displays GFI Software s name of the known security risk e Risk Traces Displays the number of traces found for the corresponding risk e Security Risk Level Displays the severity of the risk You can use this as a general guide in determining what action to take for a particular risk The risk levels include Low Moderate Elevated High and Severe The level is accompanied by a color scale The more boxes filled in by colors the greater the risk and the greater the urgency of you acting on it Buttons e Risk Details Selecting a risk and clicking Risk Details displays the Risk Details dialog box e Done Closes the dialog box returning yo
52. ntrusive forms of advertising such as banner ads or text links embedded within the program itself Low Risk Adware typically does not transmit personally identifiable infor mation and is not considered a serious privacy risk Application See program Anti spyware Software Software that protects a computer from spyware infection Spyware protection soft ware finds and removes spyware without system interruption Backdoor A backdoor is a method of bypassing normal authentication securing remote access to a computer obtaining access to plaintext and so on while attempting to remain unde tected The backdoor may take the form of an installed program or could be a mod ification to an existing program or hardware device Bot See Zombie Botnet Botnet is a collection of software robots bots that run autonomously and auto matically The term is often associated with malicious software but it can also refer to the network of computers using distributed computing software While the term botnet can be used to refer to any group of bots such as IRC bots this word is generally used to refer to a collection of compromised computers zombies run ning software usually installed via worms Trojans or backdoors under a common com mand and control infrastructure GFI VIPRE Antivirus 2012 User Guide 6 Appendix l Glossary 43 Browser Hijacker or Overview Page Hijacker A program that can change the settings in your Internet browser
53. o configure scan options From the VIPRE menu select File gt Settings 2 Click the Scan Options tab In the Scan Settings area select any of the following for each of the three scan types Scan inside of archives Select for the scan to include archive files such as RAR and ZIP files When a RAR file is found to contain an infected file the RAR file will be quarantined If a ZIP file is found to contain an infected file the infected file is quarantined and replaced by a TXT file with text indicating that it was infected and that it has been quarantined See Working with Quarantined Items for more information Scan at a lower priority Select for VIPRE to operate at a lower priority allowing you to continue working with other programs without decreased performance It s good to select this option for scheduled scans that occur during times of reg ular use of the computer Exclude removable drives Select to exclude external or temporary drives such as flash and USB drives or external hard drives It s best to keep this selected all times except when you are intentionally scanning those external drives By default Quick and Custom scans will automatically exclude these drives Scan cookies Select to include all cookies on your system This only applies to Internet Explorer IE Scan Windows registry Select for the scan to include your system s registry Scan running processes Select for the scan to include any program that is
54. onfiguring Email Protection for more information Command Line Scanner The Command Line Scanner is a helpful tool for the extreme occurrence that your com puter becomes so infected from malware that it could become quite difficult to open any program including VIPRE See Running the Command Line Scanner for more information Scanning your computer VIPRE offers several options to configure and scan your computer Notes You can continue to use other VIPRE features while running a scan If you cancel a scan you can clean what the scan has found at that point GFI VIPRE Antivirus 2012 User Guide 3 Scanning your Computer 18 Scan Your Computer Select configure and perform different types of scans Deep Scan In depth scan of all files on your computer O Custom Scan Scan specific files folders or registry keys Scan running programs Scan Windows registry Scan cookies Scan the following files and folders Browse PC scan Options E Shutdown computer after scan Scan Now gt Screenshot 19 Scan screen To run a simple scan 1 Click the Scan tab The Scan screen displays 2 Select Quick Scan 3 Click Scan Now During the scan the progress of the scan displays 4 If applicable Once the scan completes click Clean VIPRE cleans the risks based on the recommended clean action listed in the Clean Action column 5 Click Done To scan from the right click menu You can scan one or more files from
55. oth the SMTP number that your email provider uses AND what is set for your email application as applicable The default SMTP port is 25 6 Click OK Your port settings are saved and you are returned to the Settings dialog box 7 Click OK Your Email Protection settings are saved GFI VIPRE Antivirus 2012 User Guide 2 Configuring Settings 15 Setting up a Proxy Server If you use a proxy to connect to the Internet enter the information here For most home users this procedure wont apply because a Proxy is generally used in corporate networks If you think you may need to use a proxy and do not know how to acquire the necessary information you can consult your Internet Service Provider ISP or network administrator to obtain proxy information connect to the Internet through a Proxy Server Proxy Server Information Address 134 253 237 User Authentication My proxy server requires authentication logon credentials Type BASIC User Name ValuedCustomer Password EU Domain abedetg Screenshot 17 Proxy Settings To set up a proxy server 1 From the File menu select Settings The Settings dialog box displays the default Updates tab 2 Click Proxy Settings The Proxy Settings dialog box 3 Select the connect to the Internet through a Proxy Server checkbox 4 Enter the Proxy Server Information e Address Enter the IP Address i e 10 3 120 3 of a server that you are connected or the server
56. ow ing you to view the progress of the scan pause the scan or cancel it To specify drives and folders to scan 1 Select Specify drives and folders to scan Custom Scan Scan running processes E Scan registry Specify drives and folders to scan Browse Screenshot 23 Custom scan folder option 2 Click Browse and select the desired folders to scan ig Select Folders to Scan HE Desktop 5 a Libraries gt F a Administrator d hk aa aie 2 Floppy Disk Drive A 4 BE Local Disk C a E ra es a dng ew A UM Work On My Finances Show Files Screenshot 24 Selecting drives and folders 3 Optionally select Show Files to display files within folders 4 Click OK The dialog box closes and your selections display in the Specify drives and folders to scan list box Scheduling Scans Create scheduled scans to ensure that VIPRE scans your computer regularly according to GFI VIPRE Antivirus 2012 User Guide 3 Scanning your Computer 22 how often your computer is used For example if your computer is used every day you should at least run a Quick Scan every day We recommend that you schedule a Deep Scan to run in the middle of the night provided your computer is turned on at that time To create a scheduled scan 1 Open Manage gt Schedule Scans 2 Click Add New The Schedule a Scan dialog box displays Gg Schedule a 5can Specify the type of scan and when it will be started V
57. r BISA H a Teta Cm a alae EN TA ban a aika er NAIT bd eu tat mk mi han Coo ad hil 4 FI t lt Back Screenshot 41 History cleaner settings To permanently remove browsing and search history from your computer 1 Click the Tools tab and then click History Cleaner The History Cleaner screen dis plays 2 To display only programs installed on your machine select Show installed programs only or To view a listing of all programs that VIPRE can clean deselect Show installed pro grams only 3 In the list select the checkboxes for the program that you want cleaned Of Click Select All to select all programs for cleaning Of Click Unselect All to deselect all programs from the list 4 Click Clean History VIPRE cleans the histories of all select programs and displays a message when finished 5 Click OK Using PC Explorers VIPRE s PC Explorers allows you to view settings on your computer that are normally hid den and add programs to your Always Allowed list GFI VIPRE Antivirus 2012 User Guide 5 Using System Tools 40 PC Explorer Identify specific application files and processes within different programs that may be suspicious If you identify an item that you believe to be safe you can add it to your Always Allowed list My PC Explorers Internet Applications Publisher Description File pi a n een sa mr stuir cia Wai a Microsoft Corporation Windo ws Session Manager
58. r more information and accessing this Windows feature go to Start gt Help and Support gt and locate System Restore This restore point will be listed as VIPRE clean action It is a good practice to always keep this selected Note This feature only restores system related files It does not restore files and applications such as Hotbar Click Clean Now The Clean Progress screen displays followed quickly by the Clean Results screen GFI VIPRE Antivirus 2012 User Guide 4 Managing Scan Results 29 If necessary you can click Cancel to cancel the clean action and clean the risks at a later time Note After the cleaning is finished you may be prompted to reboot your machine for VIPRE s Boot Time Cleaner to completely remove a hard to remove risk Scan Progress Screen The Scan Progress screen displays once a scan is initiated and is used to monitor progress of the scan Once risks are detected they are displayed in the Risk list box below the Scan progress area While a scan is running you can Pause Resume or Cancel it Note Once a scan completes this screen automatically closes and is replaced by the Review Risks Found screen or the Clean Results screen This screen contains the following items Scan progress area The Scan progress area displays all of the scanning information as it is detected in real time Scan progress 14 complete lt lt Hide Details Scanning Processes 2964 c program fies madcap softw
59. r to perform a task This could be anything from adding two numbers and outputting the result to the complex instructions in the program of a computer game A program can be safe or harmful Risk See Known Risks Risk Definitions See definitions Rogue Security Program A rogue security program is software of unknown or questionable origin Rogue security programs usually show up on websites or SPAM emails as intrusive warnings that claim that your computer is infected and offer to scan and clean it These should never be trusted Reputable antivirus or anti spyware companies will NEVER use this way of noti fying you A rogue security program may appear like an ordinary antivirus or anti mal ware program but will instead attempt to dupe or badger you into purchasing the program While some rogue security programs no good others may result in harm by installing malware or even stealing the credit information that you enter possibly result ing in identity theft Rootkit A rootkit is software that cloaks the presence of files and data to evade detection while allowing an attacker to take control of the machine without the user s knowledge Root kits are typically used by malware including viruses spyware trojans and backdoors to conceal themselves from the user and malware detection software such as antivirus and anti spyware applications Rootkits are also used by some adware applications and DRM GFI VIPRE Antivirus 2012 User
60. re Scheduled Custom Scans 1 Select the Custom Scan option and click Custom Scan Options G Schedule a Scan Specify the type of scan and when it will be started W Enable this scheduled scan E Use Fast Second Scan Type 3 Quick Scan Deep Scan i Custom Scan Schedule Start Time 11 00 PM On these days Sunday W Monday W Tuesday Mf Wednesday Thursday W Friday W Saturday Ka Cas ree Screenshot 31 Schedule a scan screen The Custom Scan Settings dialog box displays GFI VIPRE Antivirus 2012 User Guide 3 Scanning your Computer 26 E Custom Scan Settings Choose what to scan for this scheduled scan What to scan E Scan running programs O Scan Windows registry Scan browser cookies Scart Scan the following files and folders Scan for rootkits 0 Sean contents of compressed files Screenshot 32 Custom Scan Settings 2 Select any of the following options Scan running processes Select for the scan to include any program that is cur rently running For example if you have an Internet browser and an email pro gram open your scan will include these running programs If unselected VIPRE will not scan running programs Scan Windows registry Select for the scan to include your system s registry Scan cookies Select to include all cookies on your system This only applies to Internet Explorer IE Specify drives and folders to scan Select and then click Browse to perform a
61. re that is detected and can include files folders or Registry keys values A risk is made up of these smaller units Trojan A trojan is installed under false or deceptive pretenses and often without the user s full knowledge and consent In other words what may appear to be completely harmless to a user is in fact harmful by containing malicious code Most trojans exhibit some form of malicious hostile or harmful functionality or behavior Unauthorized Program An Unauthorized Program in an I T environment could be any software program installed by users on the network that is not compliant with the I T and security policies of the network owner or administrator Unknown A potential risk that has yet to be established as a known risk by GFI Software s secu rity risk database An unknown could be safe to your computer it just has yet to be determined to be either safe or unsafe Virus A computer virus is a piece of malicious code that has the ability to replicate itself and invade other programs or files in order to spread within the infected machine Viruses typically spread when users execute infected files or load infected media especially removable media such as CD ROMs or flash drives Viruses can also spread via email through infected attachments and files Most viruses include a payload that can be any where from annoying and disruptive to harmful and damaging viruses can cause system damage loss of valuable data or can
62. rtising for products and services on the desktop IRC bots IRC Internet Relay Chat bots are sets of scripts or an independent program that con nects to Internet Relay Chat as a client and so appears to other IRC users as another user It differs from a regular client in that instead of providing interactive access to IRC for a human user it performs automated functions Joke Program A Joke Program is software that is designed to mimic the actions of a virus but is not malicious and does not harm the machine Key Logger A key logger is a program that captures and logs keystrokes on the computer without the user s knowledge and consent The logged data may be encrypted and is typically sent to a remote attacker The key logger is usually hidden from the user and may use cloaking rootkit technology to hide from other software in order to evade detection by anti mal ware applications Key loggers may be installed by trojans with other malicious software through exploits and are often used by online criminal gangs to facilitate identity theft and bank fraud operations Known Risks also known bads known threats or knowns A risk is described as being known based on GFI Software s definitions in the security risk database and has been determined as being harmful based on analysis and history of reported cases Much of this information comes from users like you who have ThreatNet GFI VIPRE Antivirus 2012 User Guide 6 Appendix I Glossar
63. rtising software is often contextually or behaviorally based and tracks browsing habits in order to display third party ads that are meant to be rel evant to the user The ads can take several forms including pop ups pop unders banners or links embedded within Web pages or parts of the Windows interface Some adware advertising might consist of text ads shown within the application itself or within side bars search bars and search results Adware Bundler An Adware Bundler is a downloadable program that is typically freeware because it is bundled with advertising software adware The adware may function independently of the bundler program but in some cases the bundler program will not function if the adware is removed or will not install unless the adware is installed Most Adware Bun dlers install several adware applications from multiple adware vendors each of which is governed by a separate End User License Agreement EULA and Privacy Policy Some Adware Bundlers may not fully and properly disclose the presence of bundled advertising software during installation Adware Low Risk Low Risk Adware is advertising software that displays ads on the desktop but is installed with better notice disclosure and user consent than the majority of adware programs Nonetheless some Low Risk Adware programs may still not fully disclose all potentially objectionable functionality during installation Some Low Risk Adware programs display less i
64. s Web cam and microphone data instant messaging email websites visited programs run and files accessed and files shared on a P2P peer to peer network Many Surveillance Tools can run in stealth mode hidden from the user and have the ability to store captured data for later retrieval by or transmission to another computer System Snooper A System Snooper is a program that is used to monitor and record data on the com puter s usage System Snoopers may track address bar URLs browser cache search his tory file download history recently used documents recently run programs cookies and index dat files While System Snoopers may have legitimate uses they may also be used to monitor other people s computer use without their knowledge and consent Some System Snoopers are easily visible to the user while others may be hidden Threat See Known Risks Threat Definitions See definitions Toolbar A Toolbar is a type of browser plug in that adds a third party utility bar to the Web browser usually just below or next to the browser s address bar A Toolbar typically has a search function and provides search results for paid advertisers It often has buttons that are links to advertisers Web pages An advertising toolbar may track browsing and search queries in order to display contextually relevant search results and ads GFI VIPRE Antivirus 2012 User Guide 6 Appendix I Glossary 48 Traces A trace is the smallest unit of malwa
65. stays in Quarantine from the Quarantine dialog box The Quarantine gives you the opportunity to further evaluate this file before removing it from your computer permanently e Remove Sets the Clean Action for the selected risk to Remove This setting removes the selected risk permanently from your computer and is not the rec ommended action It is better to Quarantine a risk first giving you the oppor tunity to later restore it to your computer if it turns out to not be a risk to you e Allow Sets the Clean Action for the selected risk to Allow This setting allows the selected risk to remain on your system It will only be allowed just this one time It may be detected again in future scans If you believe this file to be acceptable to run on your computer select Allow Always e Allow Always Sets the Clean Action for the selected risk to Allow Always This setting allows the selected risk to always remain on your system and VIPRE will ignore it in future scans To set a restore point for system files that may have been detected as being infected select Create system restore point It is not uncommon for system files to become infected Selecting this checkbox will enable the operating system to specify a system restore point prior to cleaning risks and deleting files A System Restore is a Windows feature that allows you to undo harmful changes to your computer and restore it back to its original state just before the changes were made Fo
66. story items that can be deaned Show installed programs only Name Description Adobe Acrobat Reader 4 0 Removes the history of PDF files that you have viewed using Adobe Acrobat 4 0 W Adobe Acrobat Reader 5 0 Removes the history of PDF files that you have viewed using Adobe Acrobat 5 0 W Adobe Acrobat Reader 6 0 Removes the history of PDF files that you have viewed using Adobe Acrobat 6 0 Adobe Acrobat Reader 7 Removes the history of PDF files that you have viewed using Adobe Acrobat 7 0 W Adobe Acrobat Reader 8 Removes the history of PDF files that you have viewed using Adobe Acrobat 8 0 W Adobe Acrobat Reader 9 Removes the history of PDF files that you have viewed using Adobe Acrobat 9 0 W Firefox Cookies Deletes all Firefox cookies that are installed on your computer Firefox Temporary Internet Files Deletes all saved temporary files that Firefox creates when you visit web sites or download con Firefox URL History Removes your history of typed URL from Firefox Google Toolbar History Removes the recent search history from the Google Toolbar for Internet Explorer W ICQ Cleans your ICQ chat histories Internet Explorer Cookies Deletes all Internet Explorer cookies that are installed on your computer Internet Explorer History Removes the history of websites visited using Internet Explorer on the machine r m n eN Tex tures Ca CE arl Can Trma Phr ur T Tos APR mi Eil ahead ri l mi tain ll wk ne beare
67. te If you get any errors while running VIPRE please call GFI Software s Tech nical Support You can hover your mouse arrow over the icons to display hover text displaying the status of VIPRE VIPRE will also display messages notifying you of the status of scans and updates as well as the most recent Definitions version and when it was downloaded VIPRE AP enabled EP enabled Defs 10869 10 25 2011 3 30 AM Screenshot 5 System tray status balloon You can also right click on the primary icon to open shutdown VIPRE check for updates enable disable Active Protection run abort pause resume a scan as well as select to show hide the balloon notifications Check for Updates Shutdown VIPRE Show Balloons Active Protection Scan Screenshot 6 System tray right click options GFI VIPRE Antivirus 2012 User Guide 1 Introduction 5 2 Configuring Settings Configuring all of VIPRE s settings can be done from one location the Settings dialog box File gt Settings Antivirus 2012 Screenshot 8 Settings dialog box tabs Updating VIPRE VIPRE uses continuously updated definitions to protect you from all sorts of malware It s important to keep VIPRE updated regularly Automatic Intemet Access controls if VIPRE automatically receives updates and information from and sends risk data to GFI Software via the Intemet F Aon stoma rtemet Access Automatically check for updates recommended Check for updates
68. tening for connections from a network or the Internet e Running Processes Displays a list of all the processes programs that are cur rently running on your computer e Startup Programs Displays a list of all the applications that can start up and run when you start your computer or log into Windows e Internet Explorer BHOs Also known as Browser Helper Objects this is an appli cation that extends Internet Explorer and acts as a plug in e Window s Host File Displays a list of the current host files in your Windows Host file e Window s LSPs Also known as Winsock Layered Service Providers this shows all Layered Service Providers that are installed on your computer e Shell Execute Hooks Allows you to view any of your computer s Windows Shell Execute Hooks 3 Select an item in the list and click More Details or double click on the selected item The PC Explorer Details dialog box displays with more information on the selected item 4 Click OK to close the dialog box GFI VIPRE Antivirus 2012 User Guide 5 Using System Tools 41 To add an item to the Always Allowed list If you find an item listed that is not Safe and you believe that it is click Add to Always Allowed to add the program to your Always Allowed list Note Items that have the Safe icon amp are already always allowed GFI VIPRE Antivirus 2012 User Guide 5 Using System Tools 42 6 Appendix I Glossary Adware Adware also known as adve
69. tion than the Deep Scan e A Deep Scan will perform a thorough scan of all areas of your computer Depend ing on the amount of data on your hard drive this could take longer e A Custom Scan is a targeted scan for very specific areas and or types of items that you want VIPRE to look at including running processes registry files cookies and particular drives and folders How a scan can be triggered Manually A Manual scan is a scan that you perform as needed If you feel you your computer may be infected or just want to ensure that it isn t running a manual scan will allow you to protect your computer See Scanning your computer for more information Automatically scheduled scans A scheduled scan can be any of the three scan types that you schedule to run at a time of your choosing By default VIPRE is set to run a scheduled Deep Scan at 1 00 am If your computer is not on during that time you should change that time to one more suit able You can add as many scheduled scans as you want See Scheduling Scans and Configuring Power Save Options for more information Email protection Email Protection is a behind the scenes tool that protects your computer from poten tially harmful inbound and outbound email messages As long as you have email pro tection enabled your computer is protected with automatic email scanning of all attachments for malware and viruses without you having to do anything See About Email Protection and C
70. u to the Scan screen Note After the cleaning is finished you may be prompted to reboot your machine for VIPRE s Boot Time Cleaner to completely remove a hard to remove risk e Cancel Click to cancel the clean action GFI VIPRE Antivirus 2012 User Guide 4 Managing Scan Results 32 Sending Files to GFI for Analysis If VIPRE quarantines a file that you believe should not be quarantined for example poten tial false positive you can send it to GFI Software for analysis to help us improve our secu rity risk database You can send multiple files from the Quarantine screen or a single file from the Help menu Note Go to http www sfi com pages privacy htm to view GFI Software s privacy pol icy To send a file for analysis when restoring a file from quarantine multiple files 1 Open the Quarantine screen click the MANAGE tab and then click View quarantine The Quarantine screen displays a table of quarantined risks 2 In the table of quarantined risks locate and select the quarantined item s that you want to send to GFI 3 Click Restore from Quarantine The Unquarantine dialog box displays 4 Select Send files to GFI for analysis 5 Click OK The Files sent to GFI dialog box displays a confirmation of the sent file s 6 Optionally click Copy to Clipboard to copy the file that was sent for pasting into an email or any other location 7 Click OK To send a file for analysis from the quarantine ris
71. uses to compare against when protecting you from all sorts of malware whether by scans email protection or real time protection Dialer General A Dialer is a program that uses the computer s modem to dial telephone numbers often without the user s knowledge and consent A Dialer can connect to a toll number that adds long distance charges to the telephone bill without the user s knowledge or per mission Dialers may be downloaded through exploits and installed without notice and consent A Dialer may be legitimate if downloaded and installed with full meaningful and informed user consent Drive by download When programs are downloaded without your knowledge or consent This is most often accomplished when the user clicks to close or respond to a random advertisement or dialog box Exploit An Exploit is software or code that targets security vulnerabilities usually in the oper ating system or browser but may also target vulnerabilities in other programs Exploits are typically used to install malicious software on the victim s computer without the vic tim s knowledge or consent An Exploit may be used to install malware that gives the attacker complete access to and control of the affected computer from a remote loca tion GFI VIPRE Antivirus 2012 User Guide 6 Appendix l Glossary 44 Firewall A firewall is an electronic barrier on your computer where that all information coming in and going out must travel A firewall prevents
72. ware product Running more than one antivirus anti spyware or anti malware product e g AVG Kas persky McAfee Norton NOD32 Panda Symantec ZoneAlarm etc with real time pro tection turned on can affect your computer s performance Only one should be active at a time In addition you can use several scan tools to perform manual scans but do so one at a time for the best performance Please refer to those products documentation for specific advice Is VIPRE currently scanning If VIPRE is scanning and you are running other programs that require large amounts of memory such as computer games and video image editing you may want to consider discontinuing the scan and running it later You can do any of the following e To temporarily pause the scan right click on the green VIPRE icon in your system tray lower right corner of your computer screen and select Scan gt Pause Scan You can resume the scan later by selecting Scan gt Resume Scan e Tocancel the scan right click on the green VIPRE icon in your system tray lower right corner of your computer screen and select Scan gt Abort Scan You can run the scan again later by selecting Scan gt Quick or Deep Tip Schedule a scan to run during a time that your computer is most likely not being used and will be turned on How Troubleshooting VIPRE Icon in the System Tray is Red If the VIPRE icon in your system tray lower right area of your computer screen is red y you are
73. xtensions ADE ADP ASF DOC DOT PA EML New Extension Screenshot 14 Active Protection File Extensions This dialog box contains the following items GFI VIPRE Antivirus 2012 User Guide 2 Configuring Settings 10 e VIPRE Extensions Displays the list of extensions that VIPRE will automatically check on access Select or deselect any of the listed extensions and click OK e Your Extensions Displays the list of user added extensions that VIPRE will auto matically check on access e New Extension Enter a file extension limited to 10 characters and NO periods It is not case sensitive The extension will then appear in the Your Extensions list Wild cards are not supported e Delete Select an extension from the Your Extensions list area and click Delete e Add After entering the file extension click Add The extension will be displayed in Your Extensions list area e OK Click to accept all changes made and close the dialog box e Cancel Click to close the dialog box without retaining any changes About Email Protection Note SSL and TLS are supported in Microsoft Outlook and Microsoft Outlook Express only What is Email Protection and how does it work Email Protection is a behind the scenes tool that protects your computer from poten tially harmful inbound and outbound email messages As long as you have email pro tection enabled your computer is protected with automatic email scanning of all attachments
74. y 45 enabled You may however consider a known to NOT be a risk to you i e Hotbar Some programs use adware that you may want to run on your computer In this case you will want to always allow it to run Low Risk Low Risk programs software should not harm your machine or compromise your privacy and security unless it has been installed without your knowledge and consent A Low Risk Software application may be a program that you knowingly and deliberately installed and that you wish to keep Although some Low Risk Software programs may track online habits as provided for in a privacy policy or End User License Agreement EULA or display advertising within the applications themselves these programs have only vague minimal or negligible effects on your privacy Malware Malware short for malicious software is a general term with clearly hostile or harmful functionality or behavior that is used to compromise and endanger individual PCs as well as entire networks Operating System The operating system is the underlying software that enables you to interact with your computer The operating system controls the computer s storage communications and task management functions Examples of common operating systems include Microsoft Windows MS DOS MacOS and Linux Opt out Options presented by spam email These options are often fake For example if you respond to a request to remove something you may well be subjecting yourse
75. y be a Quick Scan e Delay scan by Select a number of minutes for VIPRE to wait before starting an automatic Quick scan The default is 5 minutes 3 Click OK to apply and save your settings The dialog box closes and you are returned to the Schedule Scans screen To set the action for Scheduled Scans You can set the cleaning action that VIPRE takes after running a scheduled scan GFI VIPRE Antivirus 2012 User Guide 3 Scanning your Computer 24 1 From the Schedule Scans screen click the Scan Options link The Scan Options screen displays Scheduled scans Scan Type Status 5can Time Days Deep Scan Enabled 1 00AM Su M Tu W Th F Sa Quick Scan Enabled 11 00PM Su M Tu W Th F Sa Select All Scan Options Delete Screenshot 28 Schedule scans 2 In the Action to take for scans area select one of the following for both scheduled and manual scans Action to take for scans For scheduled scans For manual scans Automatically take the recommended action Automatically take the recommended action O Show me the results and let me decide O Show me the results and let me decide Screenshot 29 Actions for scans e Automatically take the recommended action After a scheduled scan com pletes VIPRE automatically cleans the risks based on the recommendation of GFI Software s research team and will display the Clean Results screen for you to review the results Select this option for the most carefre

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