Jabra PRO 9465 Duo
Contents
1. Jabra PRO 9460 Jabra PRO 9460 Duo Jabra PRO 9465 Duo Jabra PRO 9470 User Manual www jabra com WELCOME Congratulations on purchasing your new Jabra PRO product We are sure you will enjoy its wide range of features and find the headset comfortable to wear and easy to use Jabra PRO base features 2 4 color touchscreen Desk phone and softphone PC connectivity Bluetooth mobile phone connectivity Jabra PRO 9465 Duo and Jabra PRO 9470 only Touchscreen guided setup for desk phone softphone PC and mobile phone connections Touchscreen call control for all connected phones On screen caller ID mobile phones and softphones PC only Headset recharge docking cradle Jabra PRO headset features Wideband audio for exceptional sound quality Touch panel volume and mute controls Intuitive headset multi function button for easy call handling LED and audio indicators Advanced hearing protection with SafeTone Up to 150 meters range from headset to base Jabra PRO 9460 headset additional features Noise cancelling microphone Ear hook or headband wearing style neckband accessory available Jabra PRO 9460 Duo and Jabra PRO 9465 Duo headset additional features Noise cancelling microphone Headband wearing style with left and right speakers Jabra PRO 9470 headset additional features Dual Noise Blackout microphones Ear hook headband or neckband wearing style CONTENTS 1 1 1 12 Ps 14 Ee 12. Up to 38 hours Wearing styles Headband Speakers 2 dual mono Microphone Single Noise cancelling microphone 11 5 JABRA PRO HEADSET BATTERY Battery type Lithium Ion Battery capacity 315 mA h typical Battery lifetime Minimum 500 charge cycles over 3 years when used for 8 hours a day Battery charge time 2 hours Shelf life Holds a charge for at least 6 months in the off state before recharge is reguired Replacement Battery lifetime is approximately 3 years with regular use Contact your Jabra dealer for details on how to order a battery replacement kit for your headset 11 6 JABRA PRO TOUCHSCREEN BASE The Jabra PRO base meets the following specifications Dimensions 160mm x 94mm x 82mm Touchscreen 2 4 inch touch sensitive TFT O VGA resolution Touchscreen functions Advanced call handling system configuration and setup wizard 39 Recharge cradle Fits supplied Jabra PRO headset features magnetic coupling easily replaced to accommodate future headset upgrades Audio Built in speaker provides ring tones and or audio feedback for touchscreen operation Audio bandwidth Narrowband or wideband Desk phone connections RJ 11 for handset RJ 11 for phone body or headset port RJ 45 for AUX for electronic hookswitch or GN1000 handset lifter Clear dial tone switch and microphone volume switch PRO 9460 and 9465 Duo variants only Electromechnical switches Remote call control stand
3. 6 2 2 1 22 3 3 1 3 2 o 34 3 5 4 4 1 4 2 en on a2 5 3 5 4 6 6 1 6 2 PRO DCM OV ERHIE DE I teens 6 PCAC CON RY e S HY RT NN es 6 B Ck RE FN E E en HNN ee eee 7 E AAC EE aea E eeenneene Aeron en rere Renenene nee eeneneae 10 BS YT YN CREF HF CYFN eats pect aetna aan FR FF EYN YN ae nent 12 Pon aT a SF v Y HY RH AE 13 Optional ACCESSO i CF O OiO I R _ w 13 CONNECTING TO A PHONE USING THE SETUP WIZARD 14 TI arses lt TF TON HR 14 Se Gale meen at ec Dp ene YY RR WT rn EOP nen 14 CONNECTING TO A PHONE MANUALLY ee secececesscececeees 15 eat ce OSI Sr RR A CAFN FFF CFFI EF EN FN atime 15 Ble el Gali 0 sl A HYN FFY FFF HN ENTER RYN Y FN HRN 15 ONCE LO OT CN RH O v FN 16 Connect to Mobile phone with Bluetooth uue ueu 16 SG and Connect GC HO NU UG 17 JABR PDC UE DO eects case GU east teats FOEL OD 19 Us A Uun dy y Y DF FYD SO 19 PECCA MIN GE 5 _ WR RT Y 19 JABRA PRO HEADSET FEATURES uc esecesececeseeesseeeseseeeeens 20 lead EM GIC UCHOD BUTO act tscacesd GR dd O AWN GO GC GLO 20 gee aE A nu y RG GG wr 20 i E EEE 1 RR w E 21 Peod CAU IN O ena C 22 TOUCHSCREEN INTRODUCTION ssesessessessessessesseseeseeseoseosessessesss 23 Touchscreen OVEN CW us un ddr O RG SF EG Y 23 Change Settings using the Touchscreen ueuu LIU 24 A
4. EFTA in Iceland Norway and Switzerland FCC This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Users are not permitted to make changes or modify the device in any way Changes or modifications not expressly approved by Jabra will void the user s authority to operate the equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different fro
5. Jabra PRO headset such as answering and ending calls with the headset multi function button Unsupported softphones have only audio functionality with the Jabra PRO headset and have no interactivity with the Jabra PRO headset call functions For the latest list of supported softphones please visit the Jabra website at www jabra com pcsuite Connect the base to a PC and configure softphone audio 1 Plug the supplied USB cable into the port marked E on the base 2 Connect the USB cable to any free USB port on the PC 3 Download and install Jabra PC Suite from www jabra com pcsuite 4 Tap the tool icon E on the touchscreen to open the settings menu and tap Phone Settings gt Connect Softphone PC If your softphone is not supported select None audio only during the setup wizard 5 Launch softphone software on the PC and set the Jabra PRO as speaker and microphone in the audio configuration Refer to specific softphone documentation for assistance in setting audio configurations 34 CONNECT TO MOBILE PHONE WITH BLUETOOTH Connecting to a mobile phone with Bluetooth is only available for the Jabra PRO 9465 Duo and Jabra PRO 9470 and is done via the touchscreen Connect to a mobile phone using Bluetooth 1 Tap the tool icon E on the touchscreen to open the settings menu 2 Tap Phone settings gt Mobile phone gt Setup mobile phone 3 Tap Confirm to start the Mobile phone connection wizard and follow the instructions S
6. o000 21 5 4 HEADSET AUDIO INDICATORS The headset plays a variety of audio tones to indicate headset status and actions Audio sample Audio sample HEIL click to listen Pn en click to listen p p Target phone changed to p oe desk phone voice Target phone changed to U desk phone tone Button tap Target phone changed to softphone voice Button double tap Target phone changed to softphone tone Button press Target phone changed to mobile phone voice Maximum speaker volume reached Minimum speaker volume reached Target phone changed to mobile phone tone Call ended Microphone muted Battery low Incoming call on desk phone Conference start Incoming call on softphone PC Conference end Incoming call on mobile phone Out of range Incoming call on different phone while on call call collision oo o DI YD o o ow Incoming call accepted VID YD DI DI YD o o ow 22 6 TOUCHSCREEN INTRODUCTION The Jabra PRO touchscreen is a color touchscreen that enables you to connect and configure the Jabra PRO product manage calls and manage base headset and phone settings Tap the screen with a finger to activate icons scroll up down a menu select a target phone and make answer end merge calls NOTE Touchscreen settings may be locked by an IT administrator Locked settings will not be available on the touchscreen 6 1 TOUC
7. optimal functionality and management of the Jabra PRO it is highly recommended to install Jabra PC Suite Jabra PC Suite consists of PC Call Manager Manages call handling on your PC monitor and enables call and settings management via PC Jabra Control Center Settings management and monitoring of the Jabra PRO Jabra Device Service Manages the interaction between the Jabra PRO and Jabra Control Center PC Call Manager and softphone drivers Jabra Firmware Updater Updates Jabra PRO firmware Online Help Jabra PC Suite help section Jabra PC Suite additionally includes drivers for various softphones For a list of supported softphones visit www jabra com pcsuite 4 1 INSTALL JABRA PC SUITE Download and install Jabra PC Suite from www jabra com pcsuite 4 2 PC CALL MANAGER PC Call Manager is PC software that replicates some of the touchscreen call handling functionality on the PC allowing the user to make calls answer calls merge calls etc using their PC PC Call Manager is installed as part of Jabra PC Suite 19 5 JABRA PRO HEADSET FEATURES 5 1 HEADSET MULTI FUNCTION BUTTON The headset multi function button is located on the headset and can answer calls end calls switch between held calls and more using a combination of taps double taps or presses Multi function button List of headset multi function button functions Function Tap Double tap hold on ds Answer inco
8. or target specific melody Sound quality DSP noise reduction echo cancellation tone control narrowband and wideband audio selectable per phone type Firmware update Updateable via USB interface when docked in the Jabra PRO base Recharge While docked in the Jabra PRO base PC based configuration All settings can be stored and loaded from a PC for backup and mass deployment Wireless standard CAT iq European DECT and U S DECT DECT range For European DECT up to 150 meters from Jabra PRO base to headset For U S DECT up to 135 meters from Jabra PRO base to headset DECT frequencies EU DECT 1 88 1 90 GHz US DECT 1 92 1 93 GHz Speaker s Wideband speaker 11 2 JABRA PRO 9470 HEADSET Battery Talk Time Up to 9 hours Narrowband audio Up to 7 hours Wideband audio Battery standby time Up to 38 hours Wearing styles Ear hook headband neckband Speakers 1 Microphone Dual Noise Blackout microphones 38 11 3 JABRA PRO 9460 HEADSET Battery Talk Time Up to 10 hours Narrowband audio Up to 7 hours Wideband audio Battery standby time Up to 38 hours Wearing styles Ear hook headband neckband either supplied or available as optional accessories Speakers 1 Microphone Single Noise cancelling microphone 11 4 JABRA PRO 9460 DUO AND JABRA PRO 9465 DUO HEADSETS Battery Talk Time Up to 10 hours Narrowband audio Up to 7 hours Wideband audio Battery standby time
9. pairing mode Activate Bluetooth on your mobile phone and then put the Bluetooth into pairing mode Refer to the mobile phone documentation for details Find and select either Jabra PRO 9465 Duo or Jabra Pro 9470 in the list of available Bluetooth devices to pair with If prompted for a PIN enter 0000 four zeros to accept pairing How many Bluetooth devices can be connected simultaneously to the Jabra PRO 9465 DUO or Jabra PRO 9470 One How do I pair my headset with the Jabra PRO base If you dock a headset in a Jabra PRO base that are not paired the touchscreen will prompt you to accept pairing either as a primary or secondary device Secondary pairing is for conference calling If you choose to pair as secondary the connection is only temporary until the end of the next or current call Is it possible to dock my headset on another base from the Jabra PRO 9400 series Yes The headset can be docked with any Jabra PRO 9400 series base Can I pair my headset directly with a third party DECT phone No The headset can only be paired with a Jabra PRO 9400 series base Why doesn t my computer detect the Jabra PRO base Try connecting the base to another USB port on the PC It is recommended to have a direct connection between the base and USB port without a USB hub Why doesn t my headset work with my desk phone softphone Check the following Ensure the headset battery is charged Ensure the headset is in range of the bas
10. softphone and or mobile phone 21 CONNECT TO POWER Connect the power adapter to the base 1 Plug the supplied power adapter into the port marked on the base 2 Connect the power adapter to the mains power socket 2 2 START THE SETUP WIZARD The setup wizard automatically starts the first time the base is turned on however the setup wizard can also be accessed at any time via the touchscreen menu 1 Tap the tool icon E on the touchscreen to open the settings menu 2 Tap Phone settings gt Setup wizard 3 Tap Confirm to start the Setup wizard and then follow the instructions SETUP Please note during setup you are unable to make or receive calls The base will restart to save and apply settings before you can resume normal use Reset co guration 14 3 CONNECTING TO A PHONE MANUALLY 3 1 CONNECT TO POWER Connect the power adapter to the base 1 Plug the supplied power adapter into the port marked on the base 2 Connect the power adapter to the mains power socket 32 DOCK HEADSET Dock the headset as illustrated When the headset is docked correctly the docking icon will light up and the headset battery will begin charging if needed Keep the headset docked while connecting the Jabra PRO or when not in use 15 3 3 CONNECT TO SOFIPHONE PC Connecting to a PC will allow connectivity with a PC softphone such as Skype Supported softphones have full functionality with the
11. 94 VOICE ANNOUNCEMENTS Choose to hear an English voice announcement or a musical tone to indicate switching between a desk phone softphone or mobile phone Change voice announcement setting using the touchscreen 1 Tap the tool icon E on the touchscreen to open the settings menu 2 Tap Headset settings gt Voice Announcements 3 Tap to select English voice or Off tones only Off tones only is default selected 4 When finished press the back arrow to exit the menu Change voice announcement setting using Jabra Control Center 1 Launch Jabra Control Center and select the Headset tab 2 Tick the relevant setting under Target change indication and then click Apply 9 5 TONE SETTINGS Choose between three equalizer presets available for all sounds Treble Normal default and Bass Change tone settings using the touchscreen 1 When on a call tap the call options icon Elf on the touchscreen to open the call options menu 2 Tap Tone Setting to open the tone setting menu 3 Tickthe preferred tone setting Normal is default selected 4 When finished press the back arrow to exit the menu Change tone settings using Jabra Control Center 1 Launch Jabra Control Center and select the Audio tab 2 Tick the relevant setting under Tone setting and then click Apply 9 6 LISTENING TO MUSIC OR AUDIO ON PC To listen to music or audio played on a PC an audio link between the Jabra PRO base and the PC must b
12. ETUP Please note during setup you are unable to make or receive calls The base will restart to save and apply settings Confirm How to reconnect to mobile phone with Bluetooth If the base loses the Bluetooth connection with the mobile phone it will attempt to reconnect for 60 seconds To force reconnection 1 Ensure the mobile phone is in range of the base and that Bluetooth is activated on the mobile phone 2 If there is no connection a Bluetooth logo will be displayed on the mobile phone icon on the touchscreen Tap the greyed out mobile phone icon to begin re connecting the mobile phone with the base 3 When successfully reconnected the mobile phone icon will appear connected 16 3 5 SELECT AND CONNECT TO A DESK PHONE Select which desk phone you are connecting to from the following four options 17 OPTION 1 OPTION 3 Desk Phone with Headset Desk Phone with GN1000 Port remote Handset Lifter This type of desk phone has a dedicated headset port usually at the back of the phone These phones typically have a button on the front panel for switching between handset and headset 1 Plug the supplied telephone cable into the port marked E on the base 2 Connect the telephone cable to the headset port Q on the desk phone OPTION 2 The GN1000 remote handset lift er manually lifts the desk phone handset to make or answer a call For mounting instructions refer to documentatio
13. HSCREEN OVERVIEW The touchscreen is divided into three areas status bar top activity window middle and call control bar bottom Status bar Activity window Call control bar 1 Status bar The status bar is the row of icons at the top of the touchscreen Icon Description Indicates the current battery level Indicates the headset is docked Indicates an open audio connection between the base and the headset If the headset icon has an WB on it it indicates wideband audio is active Indicates that at least two headsets primary and secondary headsets have been paired with the Jabra PRO base allowing conference calling The total number of headsets connected will be displayed as anumber next to the icon Tap E to open the settings menu The tool icon is only visible when not on a call Tap EM to open the call options menu The call options icon is only visible when on a call 23 2 Activity window The activity window is main area of the touchscreen and displays the currently connected phones allows phone selection and also the merging of multiple calls Target phone foreground icon The large foreground phone icon indicates the current target phone To switch target phone tap on the relevant small background phone icon or press the headset multi function button when not on a call to cycle through the available phones The phone icons will change depending on status e g incomi
14. S The headband attachment is made of stainless steel and does not have a nickel coated surface Nickel release from the headband is 0 02 ug cm2 week which is below the 0 50 ug cm2 week limit established by EU Directive 94 27 EF The stainless steel alloy was tested for nickel release in accordance with the European standard EN 1811 1998 Other wearing style attachments are made of plastic and contain no known allergens The ear cushions do not contain vinyl The products contain no nickel chrome or natural rubber that can come into contact with users skin 40 11 9 PRODUCT DISPOSAL Please dispose of the headset according to local regulations and recycle when possible Do not dispose as household waste Do not dispose of the headset in a fire as the battery may explode Batteries may also explode if damaged 11 10 CERTIFICATIONS AND SAFETY APPROVALS CE This product is CE marked according to the provisions of the R amp TTE Directive 99 5 EC Hereby GN declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC For further information please consult http www jabra com Within the EU this device is intended for use in Austria Belgium Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Poland Portugal Slovakia Slovenia Spain Sweden The Netherlands United Kingdom and within
15. a2 fid A es 8 1 8 2 8 3 8 4 8 5 8 6 9 1 9 2 93 9 4 95 9 6 a7 9 8 10 11 TL 11 3 11 4 BASIC CALL MANAGEMENT sssssssessesssessesssessssssesseessessseesesssesseessersss 28 Making Calor ENdinNg a Calar a 28 Accepting OF Rejecting an Incom mng Cal ecserin orrea 28 Adjust Headset Speaker Volume uueeu AAA HN 29 Adjust Headset Microphone Levelu ueu AAA LUN 29 Putinga ll eau ole 5 CTO HOI EN Y A 30 ADVANCED CALL MANAGEMENT ecsssseseeescsseseecsesseeeeess 31 TUS 8 a OY Y Y YN Y WY es 31 Conference Call with Multiple Headsets cccsssssssssssssssssecsssssssssssssssesessesssssssssssssesseees 32 Switching Call s between Handset and Headset 32 Last Numoer Redial ae ee ean NiE iniaa eii nesie 32 Call Disconnect Prevention Unsupported Softphones s s s 33 Recording Desk Phone and Mobile Phone Calls eeuuuueiu ui 55 ADVANCED JABRA PRO FEATURES uu eesscsscssccsstsssscseeeeees 34 Safet ne Hearing Pro ec IO leau RFC FUND FT cd 34 TGS Sy AN F _ Y RR WW RR RF 34 UU re c19 gt 18 6 Ea O FF NN HN IYTHYR NR RTH TI NN NR 34 RONG LS 5 2 GIES NF YY PRYF NEAR YN RW FN YF YF TF YFC HRN 35 e E S OS Y RF RR O FIC FR REN YF NN AN 35 LAS CSCIC to Music or Audio PC GG Ow AW Fd Uw 30 a a a au E _ NN RF 55 HC WOW CU A A ead eran 35 FAQS AND TROUBLESHOOTING s
16. ally get a dial tone on the target desk phone or softphone when the headset is undocked Automatic dial tones are configured independently for desk phones and softphones Desk phones are default enabled and softphones are default disabled 1 Launch Jabra Control Center and select the Desk phone tab 2 Select deselect the Open link when headset is undocked setting and then click Apply Why does my desk phone s electronic hookswitch not work with my headset Please check your specific desk phone documentation for compatibility and configuration settings Alternatively visit www jabra com PRO9400 Is it possible to listen in on calls with the Jabra PRO The risk of unauthorized access is limited The Jabra PRO uses 64 bit encryption Does Wi Fi interfere with the Jabra PRO headset if they are in the same place No The Jabra PRO 9465 Duo and the Jabra PRO 9470 Bluetooth ports use adaptive freguency hopping thereby avoiding channels that are blocked by Wi Fi What is the range on the Jabra PRO headset Jabra PRO supports a maximum range of up to 150m base to headset Range varies according to the environment in which the headset is used Can I make a conference call using multiple headsets Yes the Jabra PRO base is able to pair with four headsets in total one primary and three secondary headsets Can I turn the headset off to save power when I m away from the base Yes Press and hold the headset multi function butt
17. ards GN1000 Jabra IO EHS Cisco DHSG MSH and Siemens optiPoint Each reguires additional cabling and or eguipment available separately more may become available in future and added via firmware upgrade GN1000 is supported by default and reguires no additional configuration Busy light indicator 2 5mm jack connector available as an accessory PC connector Micro USB Firmware update Downloadable from web or via Jabra PC Suite Language packs also available for touchscreen PC based configuration All settings can be stored and loaded from a PC for backup and mass deployment Softphone support Full call handling for Skype Microsoft Office Communicator Avaya and Cisco IP Communicator for other softphones see headset as a standard sound card support for additional softphones may be added via driver updates for the PC For the latest updates see jabra com pcsuite on the web Theft protection Kensington Security Slot standard This product contains font software progams which generate human readable typeface designs on base display The font software family is Frutiger Next licensed to GN Netcom by Linotype 11 7 JABRA PRO 9465 DUO AND JABRA PRO 9470 BASE BLUETOOTH SUPPORT Bluetooth version BT 2 1 Class 2 Bluetooth range Up to 10m class 2 Bluetooth profiles Headset profile HSP 1 1 hands free profile HFP 1 5 device identification profile DIP 1 3 Bluetooth pairing 1 headset 11 8 MATERIALS AND ALLERGIE
18. ch Panel Recharge Contact LED Indicator Noise cancelling Flexible Microphone Microphone Boom Arm 4 JABRA PRO 9460 JABRA PRO 9460 DUO JABRA PRO 9465 DUO AND JABRA PRO 9470 Jabra PRO 9470 headset Multi function Button Touch Panel LED Indicator Microphone Boom Arm Speaker Mount for Wearing style Attachments Recharge Contact Noise cancelling Microphone JABRA PRO 9460 JABRA PRO 9460 DUO JABRA PRO 9465 DUO AND JABRA PRO 9470 1 3 HEADSET ATTACHMENTS The Jabra PRO headset can be worn in the headband earhook or neckband wearing styles Wearing styles can be worn on the left or right ear or both if using the Jabra PRO 9460 Duo and 9465 Duo headband Regardless of wearing style ensure the microphone is positioned close to the mouth to maximise noise cancelling and speech guality Attaching the Headband 1 Align the headset and the headband wearing style attachment as illustrated and press firmly together until they click into place snap to click 2 Rotate the microphone boom arm for left or right ear use 3 Adjust the length of the headband to fit against the head 10 Attaching the Earhook 1 Assemble the earhook wearing style attachment for left or right ear use If necessary remove the earbud and replace with another size for best fit 2 Align the headset and the earhook wearing style attachment as illustrated and press firmly together
19. e Up to 150 meters depending on environment If you are using a Bluetooth connection with a Jabra PRO 9465 DUO or Jabra PRO 9470 ensure the mobile is in range 10m of the base Ensure the headset and base are paired Dock the headset to initiate pairing Why does nothing happen when I try to use my desk phone Check the following Ensure the base is powered on Ensure desk phone is the current target on the touchscreen Ensure there is an audio connection between desk phone and base Tap the headset multi function button or touch the activate audio link icon on the touchscreen to establish an audio connection Ensure there is a open phone line Lift the desk phone handset or press the headset button on the desk phone to open a phone line Re run the desk phone setup wizard on the touchscreen Why do I hear a low noise in the headset when there is silence at the other end The headset speaker volume might be too high To decrease the volume slide your finger down the headset touch panel How come the person on the other end cannot hear me when I am talking using my desk phone The clear dial tone or microphone volume settings might be incorrectly set Re run the desk phone setup wizard on the touchscreen or read Section 3 of this manual Can I replace the headset battery Yes You can purchase a Jabra PRO battery replacement kit contact your Jabra supplier or visit www jabra com Follow the detail replacement instructions supplied
20. e opened When an audio link is open and no calls are active any music or audio played on the PC including music from a media player will play in the headset The Jabra device must be selected in Windows Sound and Audio control panel Automatic audio link is default enabled Open Close an audio link between base and PC 1 Launch Jabra Control Center 2 Click the open close audio link button in the top toolbar Alternatively right click the Jabra icon in Windows taskbar and select Open Audio Link or Close Audio Link 9 7 FIRMWARE UPDATES Firmware updates improve performance or add new functionality to your Jabra PRO Update Firmware Launch the Jabra Firmware Updater installed with Jabra PC Suite and follow the Firmware Updater wizard or Check for the latest version via Jabra Control Center gt Help gt Check for Updates 9 8 THEFT PROTECTION The base includes a Kensington Security Slot for attaching a security cable To secure the base to your desk purchase any safety cable usable with the Kensington Security Slot and follow the instructions included with the cable 35 10 FAOS AND TROUBLESHOOTING Q A gt O FON FD gt gt DO How can I use my headset with my mobile phone Jabra PRO 9465 DUO and Jabra Pro 9470 only The Jabra PRO 9465 Duo or Jabra PRO 9470 base will need to be paired with the mobile phone using Bluetooth Run the mobile phone setup wizard on the touchscreen to put the headset into
21. e such as Windows Sound Recorder To record a desk phone or mobile phone call call recording must be enabled in the touchscreen settings menu or in Jabra Control Center Enable call recording using the touchscreen 1 Tap the tool icon E on the touchscreen to open the settings menu 2 Tap Base settings gt Enable Recording to enable call recording 3 When finished press the back arrow to exit the menu Desk phone and mobile phone calls can now be recorded using any third party software on a PC BASE SETTINGS Enable recording Screen brightness F Screen dimmer R y timeout Record current active call desk phone and mobile phone only 1 When on a call tap the call options icon Ell on the touchscreen to open the call options menu 2 Tap Enable Recording to enable call recording for the current call 3 When finished press the back arrow to exit the menu Please note that only the current call will be recorded Enable call recording using Jabra Control Center 1 Launch Jabra Control Center and select the Audio tab 2 Tick Forward desk phone call to PC for recording and click Apply Desk phone calls can now be recorded using any third party software on a PC NOTE Recording conversations in secrecy may be illegal Never record conversations without first obtaining permission 33 9 ADVANCED JABRA PRO FEATURES 9 1 SAFETONE HEARING PROTECTION SafeTone provides effective hearing protect
22. erged the circle icon will change to green iat a Unmerge call s To unmerge call s tap the green circle icon to unmerge the calls To re merge the calls press the yellow circle icon again End merged call To end the merged call for all participants tap the red handset icon on the touchscreen dock the headset or tap the headset multi function button 31 8 2 CONFERENCE CALL WITH MULTIPLE HEADSETS The Jabra PRO base enables up to three additional Jabra PRO headsets to be connected for conferencing When two or more additional headsets are connected to the base the audio is changed from wideband to narrowband Connect additional headset s 1 While the primary headset is undocked and on a call dock a secondary headset with the base hosting the call and then tap the secondary pairing selection on the touchscreen Pairing will take a few seconds When the headsets are successfully paired a double tone will sound in the primary headset 2 Tap the headset multi function button on the primary headset to accept the secondary headset The audio is now shared between headsets 3 Repeat the procedure to connect additional headsets as required Ending or leaving the conference The primary headset user can end the conference by hanging up the call The call is ended for all headsets Guests can leave the conference by tapping the headset multi function button on their headset or by docking the headset with the base The con
23. ference call is still active for all other headsets Permanant conference mode It is possible to stay in permanant conference mode 1 Launch Jabra Control Center and select the Headset tab 2 Deselect End headset conference when call ends 8 3 SWITCHING CALL S BETWEEN HANDSET AND HEADSET When on a phone call it is possible to switch audio between the Jabra PRO headset and a desk phone handset or mobile phone without interrupting the call Desk phone Switch call from desk phone to the headset 1 Lift headset from docking cradle If necessary press the headset button on your desk phone The audio will be transferred from the desk phone to the headset 2 Do not return desk phone handset to receiver as this will hang up the call Switch call from the headset to a desk phone handset without remote call control 1 Lift desk phone handset 2 Dock headset or tap the headset multi function button or tap the desk phone icon on the touchscreen The audio will be transferred from the headset to the desk phone Switch call from the headset to a desk phone handset with remote call control 1 Lift desk phone handset 2 Refer to specific desk phone documentation on how to activate remote call control In some cases a button must be pressed on the desk phone while in others it will be automatic Mobile phone Switch call from mobile phone to the headset 1 Tap the headset multi function button to transfer audio from t
24. he mobile phone to the headset 2 Donot end the call on the mobile phone until the call is finished Alternatively audio can be transferred between mobile phone and handset by using the mobile phone s menu Refer to your mobile phone documentation for further information 8 4 LAST NUMBER REDIAL The Jabra PRO can redial the last number dialed supported softphones and mobile phones only Check specific softphone or mobile phone documentation for last number redial compatibility Last number redial 1 If necessary press the softphone mobile phone button on the touchscreen to set softphone mobile phone as target phone 2 Double tap the headset multi function button to redial the last number called 32 8 5 CALL DISCONNECT PREVENTION UNSUPPORTED SOFTPHONES When on a call or in a web conference using an unsupported softphone any incoming calls on a desk phone or mobile phone will automatically disconnect the softphone call or web conference To prevent disconnection tap the softphone icon on the touchscreen to open the softphone sub menu and then tap PC Audio Communication before making the call or starting the web conference For the latest list of supported softphones please visit the Jabra website at www jabra com pcsuite PC amp SOFTPHONE PC Audio Communication A aa Dial Pad 8 6 RECORDING DESK PHONE AND MOBILE PHONE CALLS Desk phone and mobile phone calls can be recorded on a PC using third party softwar
25. in the headset every few seconds If the headset is on a call when moved out of range the audio will be lost however the call will remain active at the base for 120 seconds To restore audio to the call move the headset back in range of the base If the headset remains out of range of the base for more than an hour the headset will power down to conserve battery Change wireless range using the touchscreen 1 Tap the tool icon E on the touchscreen to open the settings menu 2 Tap Base settings gt Wireless range 3 Tap to select the wireless range required very low low or normal Normal is default selected 4 Tap confirm to apply the settings and reset the base 93 WIDEBAND AUDIO The Jabra PRO supports both wideband and narrowband audio Wideband audio offers better sound quality at a reduced battery time Narrowband is default enabled for desk phones Wideband is default enabled for softphones Mobile phones cannot use wideband audio Change wideband audio settings using the touchscreen 1 Tap the tool icon E on the touchscreen to open the settings menu 2 Tap Phone settings gt Desk phone Softphone PC 3 Tap Enable wideband audio to enable 4 When finished press the back arrow to exit the menu Change wideband audio settings using Jabra Control Center 1 Launch Jabra Control Center and select the Audio tab 2 Tick the relevant checkbox under Enable wideband audio for and then click Apply 34
26. ion against potential risks such as acoustic shock and noise exposure SafeTone consists of two components PeakStop and IntelliTone PeakStop acoustic shock protection PeakStop automatically suppresses sounds over 118dB A protecting hearing from acoustic shock PeakStop is only available from Jabra IntelliTone noise exposure protection IntelliTone offers four levels of protection against acoustic shock and noise exposure Intellitone settings can be changed via the Jabra Control Center under the Audio tab IntelliTone is only available from Jabra or via the touchscreen settings menu gt Phone settings gt Intellitone Protection level Criteria Level O default Basic protection over 118dB A Level 1 Less than 4 hours on phone day Level 2 4 8 hours on phone day Level 3 More than 8 hours on phone day Level 4 TT4 Recommended Australian protection level Telstra Compliant with Directive 2003 10 EC of the European Parliament and Council of 6 February 2003 9 2 WIRELESS RANGE The Jabra PRO supports a maximum wireless range of up to 150 meters Physical obstructions and electromagnetic interference may shorten this range Headset sound quality may slowly deteriorate the further the headset is away from the base and may improve the closer the headset is to the base When the headset is completely out of range a unique tone three quick descending notes will be played
27. m that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help The user must place the base 8 20 cm or more from any personnel in order to comply with FCC RF exposure requirements Industry Canada Operation is subject to the following two conditions 1 This device may not cause interference and 2 This device must accept any interference including interference that may cause undesired operation of the device The term IC before the certification registration number only signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Patents and design registration pending international 41 A BRAND BY GNI Netcom 2013 GN Netcom A S All rights reserved Jabra is a registered trademark of GN Netcom A S All other trademarks included herein are the property of their respective owners Design and specifications subject to change without notice MADE IN CHINA X TYPE 9400HS BS iF i www jabra com 32 00685 RevJ
28. ming call Y End current call v Put current call on hold and accept incoming call v Open phone line on target phone Vv Reject incoming call v Call last number dialed v mobile phones and supported softphones only Switch between target phone vA Power headset on Vv Power headset off V 5 secs 5 2 HEADSET TOUCH PANEL The touch panel is a touch sensitive panel located on the top of the microphone arm of the headset as illustrated The touch panel controls the headset speaker volume and microphone mute Changes made to the speaker volume apply independently to desk phone softphone or mobile phone Touch panel Increase speaker volume Decrease speaker volume Mute microphone Slide finger up the touch panel Slide finger down the touch panel Double ta away from mouth toward the mouth p 20 53 HEADSET LED INDICATOR The multi colored LED indicator is a row of four lights located on the arm of the headset as illustrated and indicates headset status Led indicator Headset state LED when battery is full click to view LED when battery is low click to view Idle 0000 o000 Not connected oooo oo000 Out of range oo000 o000 Call active o000 oooo Incoming call ooo0o 0000 Power on oooo oooo Power off oooo oooo Pairing ooo0o0 oooo Pairing succeeded o000 o000 Charging
29. n undock Automatically open the phone line when the headset is undocked Enable wideband audio Enable disable wideband audio Setup desk phone Start the setup wizard to connect and configure the desk phone Disable desk phone Disable the desk phone connection The desk phone can be connected again by opening the settings menu and tapping Phone settings gt Desk phone gt Enable desk phone DESK PHONE Base ringtone volume Open phone line on undock Enable wideband audio DESK PHONE Enable wideband audio Setup desk phone fk Disable desk phone 26 Softphone PC settings Setting Description Base ringtone volume Adjust the desk phone ringtone on the base Open phone line on undock Automatically open the phone line when the headset is undocked Enable wideband audio Enable disable wideband audio Automatic audio detection Enable disable automatic audio detection Setup softphone PC Start the setup wizard to connect and configure the softphone PC Disable the softphone PC connection The softphone PC can be connected again Disable softphone PC by opening the settings menu and tapping Phone settings gt softphone PC gt Enable softphone PC SOFTPHONE 1o SOFTPHONE PC SOFTPHONE PC Automatic audio detection Enable wideband Base ringtone volume l audio Open phone line on undock Automatic audio F detection Setup softpho
30. n supplied with the GN1000 1 On the desk phone unplug the handset cable from the phone body 2 Connect the handset cable to the port marked Ged on the base 3 Plug the supplied telephone cable into the port marked Ell on the base 4 Connect the telephone cable into the handset port on the desk phone 5 Connect the GN1000 cable into the port marked Ml on the base Desk Phone with Jabra LINK A Jabra Link adapter enables an incoming call to be answered or ended by the headset multi function button Contact your local Jabra dealer to purchase a Jabra Link adapter for your specific desk phone 1 Connect the Jabra Link adapter as shown in adapter documentation supplied with the Jabra Link On some phones the telephone cable will also need to be connected 2 Call your connected desk phone using another phone to enable the Jabra Link adapter Wait 10 seconds before answering the phone OPTION 4 Desk Phone without Headset Port This desk phone does not have a dedicated headset port 1 On the desk phone unplug the handset cable from the phone body 2 Connect the handset cable to the port marked Ged on the base 3 Plug the supplied telephone cable into the port marked El on the base 4 Connect the telephone cable into the handset port on the desk phone 4 JABRA PC SUITE Jabra PC Suite is a collection of software designed to support the Jabra PRO For
31. ndicate the call is on hold or on audio hold To resume the call tap the phone icon again Setting Description When hold is enabled the telephone company will stop all audio between the Hold softphone or mobile phone The listener on the other end of the call can see they have been put on hold When audio hold is enabled the Jabra PRO mutes the headset microphone and Audio hold the headset speaker The listener on the other end of the call cannot see they have been put on audio hold ON CALL MENU Dial pad 30 8 ADVANCED CALL MANAGEMENT 8 1 MERGING CALLS There are two ways to merge calls e Merge an outgoing call with a current call e Merge an incoming call with a current call Merge an outgoing call with a current call 1 Make an outgoing call when on a current call When on a current call tap the new relevant phone icon to set that phone as the target phone The current call will be put on audio hold Dial the phone number 2 Merge calls When the outgoing call has connected tap the yellow circle icon to merge the calls When the calls have been merged the circle icon will change to green Merge an incoming call with a current call 1 Accept incoming call While on a call tap the incoming call s phone icon to accept the incoming call and put the current call on audio hold 2 Merge calls When the incoming call has connected tap the yellow circle icon to merge the calls When the calls have been m
32. ne PC Enable wideband audio Disable softphone iS Setup softphone PC Mobile phone settings Setting Description Base ringtone volume Adjust the mobile phone ringtone on the base Setup mobile phone Start the setup wizard to connect and configure the mobile phone Disable the desk phone connection The mobile phone can be connected again Disable mobile phone by opening the settings menu and tapping Phone settings gt Mobile phone gt Enable Mobile phone MOBILE PHONE Base ringtone volume Setup mobile phone Disable mobile phone 4 4 UNPAIR HEADSET Unpairs the primary headset from the base to allow another headset to be paired to the base as the primary headset 5 ABOUT Firmware version and copyright information 7 BASIC CALL MANAGEMENT 7 1 MAKING A CALL OR ENDING A CALL 1 Ensure the relevant phone type is selected as the target phone large foreground icon on touchscreen If necessary lift the desk phone handset and set aside desk phone without electronic hookswitch or GN1000 only 2 Put on the headset and dial the phone number using the desk phone softphone or mobile phone Alternatively tap the softphone or mobile phone icon on the touchscreen and select dial pad in the menu to use the touchscreen dial pad 3 Tap the green handset icon or tap the headset multi function button to make the call 4 To end a call tap the red handset icon or tap the headset multi functi
33. ng call outgoing call 3 Call control bar The call control bar indicates the options available for the target phone such as make call end call and mute headset MSH desk phones have a unigue call control bar see below 62 CHANGE SETTINGS USING THE TOUCHSCREEN There are a number of settings that can be changed using the settings menu on the touchscreen The setting menu is accessed by tapping the tool icon Ea on the touchscreen e Base settings e Headset settings e Phone settings Unpair headset About SETTINGS SETTINGS o O Mt Base settings Phone settings F Headset settings Unpair headset 24 1 BASE SETTINGS The base settings allow changes to be made to the Jabra PRO touchscreen and base sounds There are six base settings that can be changed Setting Description Enable recording Enable disable recording of a desk phone or mobile phone call to a PC file Screen brightness Adjust the screen brightness Screen dimmer timeout Adjust the base idle time before the touchscreen is dimmed Touchscreen click sounds Adjust the touchscreen click sounds volume Language Set the language for all text on the touchscreen Wireless range Select the wireless range between headset and base BASE SETTINGS Enable recording Screen brightness Screen dimmer timeout lt al 2 HEADSET SETTINGS BASE SETTINGS Touchscreen click so
34. on button or dock the headset 7 2 ACCEPTING OR REJECTING AN INCOMING CALL Tap the ringing phone icon to answer an incoming call or tap the headset multi function button To reject the call tap the red handset icon 28 7 3 ADJUST HEADSET SPEAKER VOLUME Adjusting the headset speaker volume when on a call can be done using the headset volume touch panel or by using the touchscreen Adjusting the headset speaker volume using the touchscreen 1 When on a call tap the call options icon Elf on the touchscreen to open the call options menu 2 Tap Speaker Volume and adjust the volume as needed by tapping the or icons 3 When finished press the back arrow to exit the menu SPEAKER VOLUME 74 ADJUST HEADSET MICROPHONE LEVEL Adjusting the headset microphone level when on a call can be done by using the touchscreen Adjusting the headset microphone level using the touchscreen 1 When on a call tap the call options icon Ell on the touchscreen to open the call options menu 2 Tap Microphone level and adjust the level as needed by tapping the or icons 3 When finished press the back arrow to exit the menu Microphone level Set microphone level 29 75 PUTTING A CALL ON HOLD AUDIO HOLD To put a current call on hold or audio hold tap the current call phone icon and tap the pause icon hold or the audio hold icon in the touchscreen menu The phone icon will display the relevant hold symbol to i
35. on for five seconds to power the headset off To power the headset up again dock the headset with the base or press the headset multi function button What is the talk time for a Jabra PRO headset Approximately 8 hours for wideband talk and approximately 10 hours for narrowband talk My headband earhook neckband is broken How do I purchase another one Contact your local Jabra supplier The necessary part number can be found in the optional accessories section of this manual Why do I sometimes lose audio in my headset Audio is sometimes lost when touching the charging pins on the base If this occurs 1 Ensure your softphone call is not on hold e g Skype call or your music is not paused 2 Restart your softphone or PC music player 37 11 TECHNICAL SPECIFICATIONS 11 1 ALL JABRA PRO HEADSETS Operating environment 10 C to 55 C 0 C to 40 C when charging Up to 95 RH non condensing Call control Headset multi function button support for answer call end call voice activated dialing reject call redial swap held calls docking operations can also answer and end calls Volume control and microphone mute Controlled via touch panel on headset Visual indicator Multi colored LED indicates call status battery level pairing status and other events Audio indicators Tones indicate incoming calls low battery volume level microphone muting and other events target phone can be indicated by English voice tag
36. sssssessessessessessessessesseseeseeseesessess 36 TECHNICAL SPECIFICATIONS uuu cesesesesssseseecsseseesessesesesesseees 38 AJAO PROFETO E ae th eee sacar ee eee 38 Na y a FY _ TN RR NR 38 Ue PRO A em 1 ne ane eee ee E eet ne x EN HF 39 Jabra PRO 9460 Duo and Jabra PRO 9465 Duo Headset wiccccsssscssessssssssecssessees 39 11 3 Jabra PRO Headset Bante yao Y YDYNT 39 Su 91c FRO Touch dieen CH TN NF 39 11 7 Jabra PRO 9465 Duo and Jabra PRO 9470 Base Bluetooth Support 40 11 8 Materials and A ller GSG Ud Fd dB GYT 40 Tke PONCE GOS al SE CR eeepc tresses eee 41 10C Cetincationsand 2 amp 6 86 sassari sieren ei EE 4 1 PRODUCT OVERVIEW 1 1 PACKAGE CONTENTS Headset x Power Adapter lt Telephone Cable Base and Headset Cradle Earhook Attachment Warning amp Declaration Booklet USB Cable small medium and large earbuds Quick Start Guide System optimized Leaflet JABRA PRO 9460 JABRA PRO 9460 DUO JABRA PRO 9465 DUO AND JABRA PRO 9470 12 HEADSET Jabra PRO 9460 headset Multi function Button Touch Panel LED Indicator Flexible Microphone Boom Arm Speaker Mount for Wearing style Attachments Recharge Contact Noise Cancelling Microphone JABRA PRO 9460 JABRA PRO 9460 DUO JABRA PRO 9465 DUO AND JABRA PRO 9470 Jabra PRO 9460 Duo and 9465 Duo headset Multi function Button Speaker Tou
37. unds Language Wireless range The headset settings allow changes to be made to the Jabra PRO headset There are six headset settings that can be changed Setting Description Headset intro A guided tour of how to use the headset functions such as answer end calls and volume control Intellitone Adjust the intellitone noise protection level Voice announcements Select the target phone announcement type Enable mute reminder tone Enable disable the mute reminder tone Enable touch volume control Enable disable touch volume control on the Jabra PRO headset Enable touch mute control Enable disable touch mute control on the Jabra PRO headset HEADSET SETTINGS Headset intro IntelTone Voice announcements HEADSET SETTINGS Enable mute reminder tone Enable touch volume control Enable touch mute control 25 3 PHONE SETTINGS The headset settings allow changes to be made individually to desk phones softphones or mobile phone settings as well as access to the setup wizard and the factory default reset configurations setting There are three sub categories with individual settings specific to the phone type Desk phone Softphone PC and Mobile phone PHONE SETTINGS Desk phone Softphone PC Mobile phone Desk phone settings Setting Description Base ringtone volume Adjust the desk phone ringtone on the base Open phone line o
38. until they click into place snap to click 3 Shape the earhook to fit around the ear Attaching the Neckband optional accessory 1 Decide on left or right ear use and assemble the neckband attachment as illustrated 2 Align the headset and the neckband wearing style attachment and press firmly together until they click into place snap to click 11 1 4 BASE Headset Recharge Contact Touchscreen Headset Cradle Clear Dial Tone Switch PRO 9460 and PRO 9460 Duo only Front Panel Kensington Security Slot Speaker Busy light Telephone Port Indicator Port Handset Port Power Adapter Port AUX Port _ USBPort 12 1 5 PREPARING THE BASE 1 Remove the protective foil from the cradle and the touchscreen 2 Raise the screen to the preferred angle 3 Optional Rotate the cradle for left or right handed docking as illustrated 1 6 OPTIONAL ACCESSORIES The following Jabra PRO accessories are available separately Electronic Hookswitch Adapter Jabra GN1000 adapter may vary from illustration Replacement Headband Attachment Replacement Earhook with Earbuds Replacement Ear Cushions 13 2 CONNECTING TO A PHONE USING THE SETUP WIZARD The easiest way to connect and configure your Jabra PRO product is to use the setup wizard on the touchscreen The setup wizard will guide you through connecting and configuring the desk phone
39. with the replacement kit 36 ro gt P gt O gt D gt P gt pP gt O gt PO gt DO Why am I getting a buzzing sound in my headset Assuming the device has been set up correctly the phone may not be fully immune to the radio signals the headset uses To overcome this problem move the headset base at least 30 cm away from the phone Alternatively reduce the wireless range of your unit Why can I not hear sound or listen to music from my PC in my headset Check the following e Ensure the Jabra PRO is set as the current audio device in the Windows sound control panel and in your softphone software Ensure the audio link to your PC is active Right click the Jabra Device icon in the Windows taskbar and select Open Audio Link Ensure Softphone is enabled in Jabra PC Suite When I try to make a call on my desk phone the GN1000 RHL lifts but the call is not connected Ensure the base is connected to the desk phone handset port and not the desk phone headset port The GN1000 cannot be used in conjunction with a headset port Is it possible to automate calling and answering on my desk phone without using a handset lifter Yes if the desk phone has an electronic hook switch feature Check your supplier for compatibility with your phone and or consult the support area at www jabra com Is it possible to set up an automatic dial tone for my softphone when I undock my headset Yes the Jabra PRO can be configured to automatic
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