Rocstor Smartroc
Contents
1. power your futures SMARTROC BATTERY BANK INSTALLATION User Manual TABLE OF CONTENTS IMPORTANT SAFETY INSTRUCTIONS ssscesssenssseeceeeeceeeeeseeeeseeeaseenaasnsnasanseaneeeaneesanseseneesenseees 3 CHABTER EE an ERO dos eee etat TT 5 Introduction to the Front and Rear Panels of the UPS 5 CHAPTER 2 die 6 Merino crt uc 6 Installation LOCATION 5 nere ni rer vere Ee RAE tnt OUS 6 Storage Instructions ii Caan O dO A nd ten gu IS e due RAD 6 CHAPTER lia 7 Tower Installation INStrUctionsS e 7 Accessories for Tower and Rack MOUNt eee nnnnenenneneene nissan anni inan 11 CHAPTER 4 555 oriana vents GDG WSO OE LOGO aia 12 Replacing the Battery ie 12 Recycling the Used Battery eer aa 14 SPECIFICGATIONS aa 14 CHAPTER c 15 LIMITED A DC gp 15 TECHNICAL SUPPORT INFORMATION ssa aaa nennen A AS 20 Trademarks AcknowledgmentS iii 21 Copyrights das 21 Contact Information eee 22 ROCPOWER IMPORTANT SAFETY INSTRUCTIONS PLEASE SAVE THESE INSTRUCTIONS This manual contains important instructions that should be followed during unpacking installation and maintenance of the UPS and batteries Important Notices e ensure safety in all applications where a UPS is hard wired to the electrical supply the connections between the2. e Liquids spilled and or foreign objects dropped into the UPS will void the warranty e The battery will discharge naturally if the system is unused for any length of time e The UPS should be recharged every 2 3 months if unused If this is not done the warranty will be void When the UPS is used regularly the batteries will be automatically recharged and kept in top condition e This UPS has been designed and constructed to protect your assets from the wide range of power aberrations experienced on utility power lines Take care to install and maintain the system correctly by your local distributor ROCPOWER e Intended for installation in a temperature controlled environment e Servicing of batteries should be performed or supervised by persons knowledgeable about batteries and the required precautions Keep unauthorized personnel away from batteries e When replacing batteries replace with the same number and type CAUTION Do NOT dispose of battery or batteries a fire The battery may explode CAUTION Do NOT open or mutilate the battery or batteries Released electrolyte is harmful to the skin and eyes It may be toxic CAUTION Risk of Electric Shock Do NOT remove the cover There are no user serviceable parts Refer servicing to qualified technicians CAUTION Risk of Electric Shock The battery circuit is not isolated from AC Hazardous voltage may exist between the battery terminals and ground Test before
3. i Rocstor ii a Rocstor authorized service provider or iii your own installation of end user replaceable Rocstor or Rocstor approved parts if available for your product in the servicing country These terms and conditions constitute the complete and exclusive Limited Warranty agreement between Rocstor and you regarding the Rocstor branded product you have purchased or leased These terms and conditions supersede any prior agreements or representations including representations made in Rocstor sales literature or advice given to you by Rocstor or an agent or employee of Rocstor that may have been made in connection with your purchase or lease of 16 the Rocstor branded product No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of Rocstor Buyer s Obligation under the Warranty The person requesting coverage under this warranty shall prove that he or she is the original purchaser and declares that the product has not been sold leased bartered or otherwise changed possession The buyer must notify Rocstor and show proof of notification through any reasonable means of communication in which there is acknowledgment of receipt See full street address email address and toll free phone numbers below The notification shall identify any defect malfunction or nonconformity promptly upon discovery Rocstor will acknowledge receipt of the communication and issu
4. in the United States and other countries Microsoft MS DOS Windows CE Windows NT Windows 98 Soft Windows Vista are registered trademarks of Microsoft Corporation in the United States and other countries Intel Itanium Pentium XXX Celeron and Xeon MMX are registered U S trademarks of Intel Corporation or its subsidiaries in the United States and other countries Novel and is all related marks are registered trademarks of Novell Inc in the United States and other countries Java is a U S trademark of Sun Microsystems Inc Java T and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsystems Inc in the U S and other countries Netscape and Netscape Navigator are U S trademarks of Netscape Communications Corporation Oracle is a registered U S trademark of Oracle Corporation Redwood City California Sun Sun Microsystems are trademarks or registered trademarks of Sun Microsystems Inc in the U S and other countries UNIX is a registered trademark of The Open Group Digital Equipment is trademarks of Digital Equipment Corporation registered in the U S and other countries Silicon Graphics is a registered trademark of Silicon Graphics Inc registered in the U S and other countries is trademarks of International Business Machines Corporation registered in the U S and other countries Xerox is registered trademarks of Xerox Corporation registered in the U S and oth
5. UPS and the electrical supply should be made by a qualified electrical contractor e Those UPS systems supplied with a factory input lead can be safely connected to the wall outlet by the purchaser e The UPS has its own internal energy source battery Should the battery be switched on when no AC power is available voltage will be at the output terminals e Ensure that the AC utility outlet is correctly wired and grounded e Ensure that the input voltage of the UPS matches the supply voltage e Usea certified input power cable with the correct plugs and sockets that matches the voltage system not open the case as there are no serviceable parts inside Opening the case will void the warranty e Any attempt to repair the UPS unit by someone other than an authorized technician shall void the warranty e To eliminate overheating of the UPS keep all ventilation openings free from obstruction and do not store anything on top of the UPS Keep the UPS 8 inches 20 cm away from the wall e Ensure the UPS is installed within the proper environment as specified 0 40 C or 32 40 F and 30 90 non condensing humidity e Do not install the UPS in direct sunlight The warranty may be void if the batteries fail e Install the UPS indoors as it is not designed for outdoor use e Dusty corrosive and salty environments can damage the UPS e Install the UPS away from objects which give off excessive heat and areas which are excessively wet
6. touching CAUTION A battery can present a risk of electrical shock and high short circuit current CAUTION Keep children away from this product CAUTION HEALTH CARE THE UPS IS NOT TO BE USED IN PATIENT CARE APPLICATIONS The Rocpower product you purchased was not designed for direct or indirect patient care and treatment DO NOT use this product with any equipment used to directly or indirectly treat or care for a patient CAUTION To prevent personal injury or property damage do not carry or move the UPS by the handle or the front cover CAUTION The UPS is designed to be used with computer loads only CAUTION Do NOT connect a laser printer to the UPS outlets The Following precautions should be observed when working on batteries e Remove watches rings or other metal objects e Use tools with insulated handles e Wear rubber gloves and boots e Do not lay tools or metal parts on top of batteries e Disconnect charging source prior to connecting or disconnecting battery terminals WARNING e This is a Class A UPS Product in a domestic environment e This product may cause radio interference Should this occur the user may be required to take additional measures ROCPOWER CHAPTER 1 Introduction to the Front and Rear Panels of the UPS Front and Rear Panel Descriptions To replace batteries please remove the screw covers 1 Screw Cover and screws i nd 2 EXT BAT P
7. ER Step 3 Step 4 Recycling the Used Battery 14 Contact your local recycling or hazardous waste center for information on the proper disposal of the used batteries Specifications Smartroc Smartroc 1 000VA 1 500VA Battery Bank Part Number Nominal System 24V 24V Voltage Smartroc 2 000VA amp 2 200VA 48V Smartroc 3 000VA 48V Connector Red Black color Gray Black Please refer to www ROCPOWER com website for the latest updates or call 888 877 7716 CHAPTER 5 LIMITED WARRANTY This Limited Warranty is provided by Rocstorage Inc hereinafter Rocstor for the Rocstor Rocpower and Rocsecure lines of products General Terms EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY ROCSTOR MAKES NO OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ROCSTOR EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SOME STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS IN SUCH STATES OR COUNTRIES SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU This Limited Warranty applies to t
8. RM INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL INCIDENTAL CONSEQUENTIAL OR PUNITIVE DAMAGES ROCSTOR IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU ON BEHALF OF A THIRD PARTY ROCSTOR IS NOT LIABILE FOR ANY DAMAGE TO ANY OTHER PRODUCT CONNECTED TO A ROCSTOR PRODUCT THIS LIMITATION OF LIABILITY APPLIES TO ANY CLAIM FOR DAMAGES OR EQUITABLE RELIEF WHETHER A TORT CLAIM INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY A CONTRACT CLAIM BREACH OF WARRANTY OR ANY OTHER CLAIM THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON THIS LIMITATION OF LIABILITY 17 WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED ROCSTOR OR AN AUTHORIZED REPRESENTATIVE OF ROCSTOR OF THE POSSIBILITY OF ANY SUCH DAMAGES THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY TO COUNTRY YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS Limitation on the Use of Any Rocstor Rocpower Product The product you purchased was not designed for direct or indirect patient care and treatment Do not use this product with any equipment used to directly or indirectly treat or care for a patient CAUTION IF DAMAGED The UPS contains sealed non spillable lead acid batteries The UPS must be recycled or disposed of properly Packages that are crushed punctured or torn such that the contents are revealed sho
9. anded product and is not transferable to anyone who obtains ownership of the Rocstor branded product from the original purchaser or lessee Rocstor products are manufactured using new materials or new and used materials equivalent to new in performance and reliability Spare parts may be new or equivalent to new Spare parts are warranted to be free from defects in material or workmanship for thirty 30 days or 15 ROCPOWER for the remainder of the Limited Warranty Period of the Rocstor hardware product in which they are installed whichever is longer This Limited Warranty is provided by Rocstor for Rocpower lines of products used in the ordinary course of your business Descriptions Drawings and Specifications Rocstor products will substantially conform to the descriptions drawings and specifications published by Rocstor However the descriptions drawings and specifications are not warranties of performance and not warranties of fitness for a particular purpose The descriptions drawings and specifications are subject to this limited warranty Rocstor s Obligation under the Warranty During the Limited Warranty Period Rocstor will repair or replace the defective component parts or the hardware product All component parts or hardware products removed under this Limited Warranty become the property of Rocstor The replacement part or product takes on either the Limited Warranty status of the removed part or product or the thirty 30 d
10. anni CL SSS gt DD CCC gt Tm SS To gt _ GROUNDING GROUNDING de a aa 0 i XQ gt b i IE 1 I S I Eh BUE 625 a gt io Second Battery Bank First Battery Bank UPS Accessories for Tower and Rack Mount Optional Optional 16 pcs 6 pcs ROCPOWER 12 CHAPTER 4 Replacing the Battery CAUTION Unplug the UPS from the electrical outlet BEFORE attempting to replace the batteries Note Once the battery is disconnected the loads are not protected from power outages Step 1 00000000000000000 00000000000000000 00000000000000000 00000000000000000 WT 0000000000000000000000000 00000000000000000 1 Step 2 13 ROCPOW
11. ay limited warranty of the spare part In the unlikely event that your Rocstor product has a recurring failure Rocstor at its discretion may elect to provide you with a replacement unit of Rocstor s choosing that is at least equivalent to your Rocstor branded product in hardware performance Rocstor reserves the right to elect at its sole discretion to give you a refund of your purchase price or lease payments less interest instead of a replacement This is your exclusive remedy for defective products The original Limited Warranty is not extended when the product or a part of the product is repaired or replaced during the Limited Warranty period Rocstor does not warrant that the operation of this product will be uninterrupted or error free Rocstor is not responsible for damage that occurs as a result of your failure to follow the instructions that came with the Rocstor branded product This Limited Warranty does not apply to expendable parts This Limited Warranty does not extend to any product from which the serial number has been removed or that has been damaged or rendered defective a as a result of accident misuse abuse or other external causes b as a result of normal wear c by operation outside the usage parameters stated in the user documentation that shipped with the product and or posted on the Rocstor website d by the use of parts not manufactured or sold by Rocstor or e by modification or service by anyone other than
12. e a Return Merchandise Authorization RMA code The buyer is obligated to securely and safely package the product preferably in the original packing materials WITH THE RMA code on the shipping label and deliver it together with a copy of the original purchase receipt and a description of the problem to the Rocstor home office Buyer is responsible for the product until it is received by Rocstor It is recommended that the product be insured during transportation NOTICE The individual user should take care to determine prior to use whether this device is suitable adequate or safe for the use intended Since individual applications are subject to great variation Rocstor makes no representation or warranty as to the suitability or fitness of these products for any specific application Limitation of Damages Liability IF YOUR ROCSTOR BRANDED HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE THE ORIGINAL PURCHASERS SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT ROCSTOR S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY ROCSTOR HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE ROCSTOR IS NOT LIABILE FOR ANY DAMAGE TO ANY OTHER PRODUCT CONNECTED TO A ROCSTOR PRODUCT Limitation on Consequential Damages ROCSTOR IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFO
13. e is available for the first ninety 90 days from date of product purchase or lease Your dated sales or delivery receipt showing the date of purchase or lease 18 ROCPOWER of the product is your proof of the purchase or lease date You may be required to provide proof of purchase or lease as a condition of receiving software technical support After the first ninety 90 days technical support for software that was either preinstalled by Rocstor on the Rocstor branded product or included with the Rocstor branded product at the time of your purchase or lease of the product is available for a fee WARNING The individual user should take care to determine prior to use whether this device is suitable adequate or safe for the use intended Since individual applications are subject to great variation the manufacturer Rocstor makes no representation or warranty as to the suitability or fitness of these devices for any specific application Limited Warranty Period The limited warranty period for ROCPOWER UPS products is two 2 years Parts and Labor on the chassis and one 1 year Parts and Labor on the batteries whether inside the chassis or provided separately Rocstor warrants this equipment when properly applied and operated within specified conditions against faulty materials or workmanship for a period of one 1 year from the date of original purchase by the original end user This Limited Warranty extends only to the original pu
14. er countries Dell the Dell logo Dimension Inspiron Latitude OptiPlex PowerEdge PowerConnect PowerVault SmartStep and Dell Precision are trademarks of Dell Computer Corporation registered in the U S and other countries All other names are trademarks of their respective companies 2000 2008 Copyrights 2008 Rocstorage Inc This Manual is protected by United States copyright law and may not be reproduced distributed transmitted displayed published or broadcast without the prior written permission of Rocstorage Inc You may not alter or remove any trademark copyright or other notice from copies of this Manual ROCPOWER 22 Contact Information Corporate Headquarters 8130 Remmet Avenue Canoga Park CA 91304 4129 Office 1 818 449 2000 Fax 1 818 884 8777 Email info Rocstor com Technical Support RMA Tel 888 877 7716 USA and Canada Tel 1 818 449 2000 Domestic and Internationals Fax 1 818 884 8777 Hours 9 00 am 5 00 pm PST Mon Fri excluding holidays Email support Rocstor com Sales Info Hours 8 00 am 5 00 pm PST Mon Fri excluding holidays Email sales Rocstor com Tel 888 877 7716 Fax 818 884 8777 Corporate Government and Academic Customers Our Corporate Sales Team s goal is to help our U S A and Canadian customers find a storage solution that best serves their needs We will help you determine your best purchasing options For more information please contact t
15. harged for 12 hours every six 6 months by plugging the UPS power cord into the wall outlet Repeat this every three 3 months in a high temperature 30 to 45 C 86 to 113 F environment ales Relative humidity non condensation 3096 i 90 ROCPOWER CHAPTER 3 Tower Installation Instructions Stand alone unit Step 1 Step 2 ROCPOWER Use with UPS Step 2 ROCPOWER Rack Mount installation B1 B2 S4 Step 1 D Step 2 Hi sm Ss se ss cuim 50 sa sa mal LA EE 10 ROCPOWER Step 3 mu am wm mm ma ma ma 50 ca va mm ma D HEP SH S DE DE J El nn na nn d A To A Ec BE SA GS SS Di Step 4 mm mm ma ma mm mm am 00 ma ma oo ma E Ba ga gg gg gg a uu uu dd dd GE pa ag OH DE HH ROCPOWER Connect DC Cable DD DD E gt gt DE
16. he Rocstor branded hardware products sold by or leased from Rocstor Inc its worldwide subsidiaries affiliates authorized resellers or country distributors collectively referred to in this Limited Warranty as Rocstor This Limited Warranty is applicable in all countries and may be enforced in any country where Rocstor or its authorized service providers offer warranty service subject to the terms and conditions set forth in this Limited Warranty However warranty service availability and response times may vary from country to country and may also be subject to registration requirements in the country of purchase Rocstor warrants that the Rocstor hardware product and all the internal components of the product that you have purchased or leased from Rocstor are free from defects in materials or workmanship under normal use during the Limited Warranty Period The Limited Warranty Period starts on the date of purchase or lease from Rocstor Your dated sales or delivery receipt showing the date of purchase or lease of the product is your proof of the purchase or lease date You may be required to provide proof of purchase or lease as a condition of receiving warranty service You are entitled to warranty service according to the terms and conditions of this document if a repair to your Rocstor branded hardware is required within the Limited Warranty Period This Limited Warranty extends only to the original purchaser or lessee of this Rocstor br
17. he appropriate department below or call us at 1 888 877 7716 General sales information sales Rocstor com Corporate sales information corporate sales Rocstor com Educational sales information academic sales Rocstor com Federal State amp Local government sales information government sales Rocstor com Resellers Business Development OEM Partners All Channel National and International Resellers VARs Consultants contact Rocstor Channel Sales In U S call 888 877 7716 Out of USA call 1 818 449 2000 Email reseller_info Rocstor com Thank you for purchasing Rocpower product Rocstor Ver 1009G Note ROCPOWER SMARTROC Battery Bank Installation 23 roc pouver ROCPOWER 192321752020000 24
18. hers must call 818 449 2000 When calling for support please have the product s serial number and system hardware information available Rocstor Replaceable Parts Program Where available the Rocstor Replaceable Parts program ships approved replacement parts directly to you to fulfill your warranty This will save considerable repair time After you call the Rocstor Technical Support Center at 888 877 8777 a replaceable part can be sent directly to you Once the part arrives call the Rocstor Technical Support Center A technician will assist you over the phone to ensure that the installation is quick and easy Limitation on the Use of Any Rocstor Product The product you purchased was not designed for direct or indirect patient care and treatment Do not use this product with any equipment used to directly or indirectly treat or care for a patient 20 ROCPOWER 21 Trademarks Acknowledgments 2008 Rocstorage Inc acknowledges the following trademarks for company names or products mentioned within the Rocstor site portal pages and articles text manuals Rocstor Rocsecure and Rocpower are registered trademarks of Rocstorage Inc Rocwave Rocforce Smartroc Rocsafe are the trademarks of Rocstorage Inc store your future secure your future and power your future are the slogan marks of Rocstorage Inc Apple the Apple logo Mac Power Macintosh FireWire and Mac Pro Leopard are trademarks of Apple Computer Inc
19. lug that connects the DC terminal ofthe 2 or next battery bank 3 UPS BAT To the UPS DC terminal or the next battery bank To screw the Grounding wire to UPS or the next 4 Grounding Screw battery bank ROCPOWER CHAPTER 2 Unpacking CAUTION Please be careful when lifting the shipping container or the UPS These items are heavy Improper lifting or movement may cause personal injuries or property damage e the UPS out of the packing material Retain it for future use e Inspect the UPS for any obvious damage e Standard package includes a User Manual Installation Location It is necessary to select a proper environment to install the unit in order to minimize the possibility of damage to the battery bank and extend the life of the batteries Please follow the instructions below 1 Keep at least 20 cm 8 inches clearance from the rear panel of the battery bank to the wall or other obstructions 2 Do not block the air flow to the ventilation openings of the unit 3 Ensure that the environmental conditions are in accordance with the UPS specifications to avoid overheating and excessive moisture 4 Do not place the battery bank in a dusty or corrosive environment or near any flammable objects 5 This battery bank is not designed for outdoor use Storage Instructions For extended storage through moderate climate 15 to 30 C 5 to 86 F the batteries should be c
20. rchaser or lessee of this Rocstor branded product and is not transferable For equipment sites within the United States and Canada this limited warranty covers repair or replacement of defective equipment at the discretion of Rocstor Repair will be from the nearest authorized service center Replacement parts and warranty labor will be borne by Rocstor For equipment located outside of the United States and Canada Rocstor Inc only covers faulty parts Rocstor products repaired or replaced pursuant to this limited warranty shall be warranted for the unexpired portion of the limited warranty applying to the original product This limited warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase Customers in Mexico may obtain service under this Limited Warranty only by delivering or shipping the product with all shipping or delivery charges prepaid to an authorized service center Types of Limited Warranty Service Your Rocstor Limited Warranty consists of repair or replacement of defective parts identified by the Rocstor Support Organization as pre failure Carry in Limited Warranty Service Available Monday Friday Under the terms of carry in service you may be required to deliver your Rocstor product to the Rocstor Service Center or an authorized service location for warranty repair You must prepay any shipping charges insurance taxes or duties associated with transpor
21. tation of the product You are responsible for insuring any product shipped or returned for service You assume risk of loss during shipping 19 ROCPOWER Service Upgrades Rocstor offers extra coverage for your product For information on service upgrades visit www Rocstor com Service upgrades purchased in one country are not transferable to another country Manual Disclaimer Revisions to this manual occur periodically Please go to the Rocstor website www rocstor com to obtain the most current version of the User Manual Rocstor is not responsible for any errors or omissions or for the results obtained from the use of the information contained in this manual All information in this manual is provided with no guarantee of completeness accuracy and without warranty of any kind express or implied including but not limited to warranties of the completeness accuracy or currency of this information nor its suitability for any particular purpose TECHNICAL SUPPORT INFORMATION Technical Support All Rocstor products are backed by free telephone technical support for two 2 years from the date of purchase Please register your product with Rocstor To register fill in the Limited Warranty Registration form in the Support tab at www Rocstor com Free telephone technical support is available weekdays from 9 AM until 6 PM Pacific Standard Time Customers in the United States and Canada can call toll free 888 877 8777 all ot
22. uld be set aside in an isolated area and must be inspected by a qualified person If the package is not shippable the contents shall be promptly collected and segregated Immediately contact the cosigner or consignee Disclaimer We accept no liability for any loss of data damages and the inability of Rocstor products to work with any third party equipment Nor can Rocstor accept any liability or responsibility for software or third party hardware products Options and Software The Limited Warranty terms and conditions for Rocstor options are as indicated in the Limited Warranty applicable to Rocstor options _ROCSTOR DOES NOT WARRANTY SOFTWARE PRODUCTS INCLUDING ANY SOFTWARE PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED BY ROCSTOR Rocstor s only obligations with respect to software distributed by Rocstor under the Rocstor brand name are set forth in the applicable end user license or program license agreement Non Rocstor hardware and software products are provided AS IS and without any Warranty However non Rocstor manufacturers suppliers or publishers may provide their own warranties directly to you Software Technical Support Software technical support is defined as assistance with questions and issues about the software that was either preinstalled by Rocstor on the Rocstor branded product or that was included with the Rocstor branded product at the time of your purchase or lease of the product Technical support for softwar
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