Wiebetech RAX210-QJ
Contents
1. RAX QJ RAX QJP USER MANI UAL June 6 2011 Covers models RAX210 QJ RAX210 QJp RAX211 QJ RAX212 QJ RAX212 QJp and RAX219 QJ Features e Optional write protection on RAX QJp to prevent data from being overwritten or altered e Multiple connection options for wide compatibility e Variety of bay types available TrayFree models RAX210 allow easy insertion and removal of hard drives Models with removable carriers RAX211 RAX212 enclose and protect hard drives when removed from the RAX e Specially designed drive and carrier interfaces are built to withstand thousands of insertions e Rugged all metal construction for superior durability e LED indicators for Drive Activity Power Drive Health Drive Temperature and on RAX QJp Write Protect Status User Manual for RAX QJ and RAX QJp A9 210 0010 REV 1 0 CRU Table of Contents Preinstalition Steps OOOO e 2Hardwaresoup O OOOO dl B enerypionRaxzrzon O O OO O O OOOO 4 Usage with Mac ana Windows Operating Systems 5 42 Usage wih Windows opeens O e S Freqeny sted uestons O e 1 Pre Installation Steps 1 1 Accessories Check the accessories with your RAX unit Please contact CRU if any parts are missing or damaged The box should contain the following items Accessories Quantity RAX QJ or QJp unit Key set 2 Quick Start Guide and warranty information User Manual for RAX QJ and RAX QJp A9 210 0010 REV 1 0 CRU2. 1 2 Identifying Parts Take a moment to familiarize yourself with the parts of your RAX unit This will help you to better understand the remaining instructions Front View Write Protect Status LEDs QJp only Mounting Bracket Ejection Handle Power Switch Key Lock Po rar Right Bay ra RW l m Ww Pq Temp Heaiih Bay Access LED Drive Temp LED Fan LED Bay Power LED Write Protect Read Write Switch QJp only Drive Health LED Rear View 4cm Exhaust Fan AC Power Inlet FS nal USB Port eSATA Port FireWire Ports 2 Hardwa re Setu p S9 NOTE If any of the drives are inaccessible after powering on the unit try the following steps 1 Turn off the power 2 1 Installing Hard Drives 2 Remove the drive s in question 3 Reinsert the drive s RAX QJ and QJp are compatible with 3 5 4 Turn on the power inch SATA hard drives 2 1 1 TrayFree Bay Drive Installation This section refers only to RAX210 QU and RAX210 QJp models a Pull on the ejection handle to open the door b Slide in your SATA hard drive connector end first Note the drive s label should be facing up c Shut the door 2 1 2 Drive Installation for RAX with removable carriers User Manual for RAX QJ and RAX QJp A9 210 0010 REV 1 0 CRU This section refers only to RAX211 QJ RAX212 QJ and RAX212 QJp models a Slide the drive carrier out of the RAX b The carrier s cover is held in place by a screw
3. Select the format type Most users prefer Mac OS Extended with Journaling HFS which is required for compatibility with Time Machine OS 10 5 or newer If you need to use your RAX with both Mac and Windows computers select MS DOS File System instead c Enter a name for the new volume and then click Erase to start the process Seems Disk Utility ss ar D a I P B Burn New Image Convert Verify 2 Log GRETA Erase Partition j RAID Restore 115 0 GB HDS722512VL Dual 500 G4 To repair a disk or volume select its icon in the list on the left and click Repair Disk 211 3 MB MATSHITADV e To repair disk permission problems on a disk or volume that has Mac OS X installed select its icon and click Repair Disk Permissions e Click the Verify buttons to test the disk or permissions without changing anything 184 0 MB Untitled 0 Ea9 R WiebeTech To repair your startup disk start up from your Mac OS X Install disc CD or DVD then choose Utilities gt Disk Utility Ea Untitled y User Manual for RAX QJ and RAX QJp A9 210 0010 REV 1 0 CRU 4 1 3 Mounting and unmounting volumes If the hard drives installed in RAX are already formatted an icon representing the drive s volume will appear mount on the desktop You can begin using the volume right away If the drive is unformatted a message will appear on the desktop saying that the disk is unreadable You can use OS Xs Disk Utility to easily format th
4. the hard drive Temp Health The data on the drive can be read but cannot be altered z NOTE When changing the mode of operation the new setting will not take effect until the ue power is cycled or a drive is removed or added The mode LED will then change to indicate the new mode 3 Encryption RAX212 QJ and RAX212 Qup only RAX212 includes an internal encryption key preinstalled in each bay After inserting any drive and formatting it that drive will only be readable in the RAX212 and will be fully encrypted including the boot sector operating system and all files without performance degradation The internal key can be overridden by inserting a different key in the front of the bay 4 Usage with Mac and Windows Operating Systems a 4 1 Usage with Mac OS X lac 4 1 1 Compatibility RAX uses 3 5 inch SATA Serial ATA hard drives only RAX does not require drivers for operation under Mac OS X However if you install a host card specifically to work with this product that card may require drivers See your card s user manual for instructions 4 1 2 Formatting a drive If you purchased your RAX pre populated with hard drives this step should not be necessary unless you wish to change the format or erase the drive To format use Mac OS X s Disk Utility found in the applications folder a Click on the drive in the window to the left then click the Erase tab in the window to the right see picture below b
5. The warranties set forth in this agreement replace all other warranties CRU expressly disclaims all other warranties including but not limited to the implied warranties of merchantability and fitness for a particular purpose and non infringement of third party rights with respect to the documentation and hardware No CRU dealer agent or employee is authorized to make any modification extension or addition to this warranty In no event will CRU or its suppliers be liable for any costs of procurement of substitute products or services lost profits loss of information or data computer malfunction or any other special indirect consequential or incidental damages arising in any way out of the sale of use of or inability to use any CRU product or service even if CRU has been advised of the possibility of such damages In no case shall CRU s liability exceed the actual money paid for the products at issue CRU reserves the right to make modifications and additions to this product without notice or taking on additional liability FCC Compliance Statement This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of t
6. connections to resolve the problem For more FAQs and additional information please visit www cru dataport com or www wiebetech com WiebeTech is a brand of CRU User Manual for RAX QJ and RAX QJp A9 210 0010 REV 1 0 CRU 6 Technical Specifications Product name e eSATA Host Interfaces e Dual FireWire 800 IEEE 1394b e USB 3 5 inch SATA Serial ATA hard drives Windows XP Vista Windows 7 Operating System Requirements Mac OS X Linux distributions that support the connection type Power Power Switch 2 2 position On IOF o 2 position On Off Off Output 220 Watts 17 pounds without drives shipping Weights 23 pounds with drives Dimensions Dimensions 429mm W x 443mmD x 44mmH 429MM W x 413mmD x 44mmH x 413mm D x 44mm H We don t want anything to go wrong with your CRU Dataport product But if it does Technical Support is standing by and ready to help Contact Technical Support through cru dataport com support or call 800 260 9800 RAX and TrayFree are trademarks of CRU Acquisitions Group LLC Other marks are the property of their respective owners 2010 CRU Acquisitions Group LLC All rights reserved Limited Product Warranty CRU DataPort CRU warrants RAX to be free of significant defects in material and workmanship for a period of two years from the original date of purchase CRU s warranty is nontransferable and is limited to the original purchaser Limitation of Liability
7. e Properties Box and select Format User Manual for RAX QJ and RAX QJp A9 210 0010 REV 1 0 CRU e If you are prompted to select a partition type select MBR for volumes 2TB or smaller or GPT for volumes larger than 2TB Note Windows XP does not support GPT or volumes larger than 2TB f Click through several more windows leaving the default settings until you see a window that allows selection of a file system Choose NTFS and enter a name for the new volume Be sure to check the box labeled Perform a quick format unless you want to completely erase any data on the drive and have time to wait A quick format should take less than a minute while standard formatting may take several hours g Click Next and then Finish to start the format process When the format is complete the Drive Properties Box will update to show the new volume name The new volume can now be found in My Computer 4 2 3 Mounting and ejecting volumes If the hard drives attached to RAX are already formatted you can begin using the volume right away When the unit is properly connected and turned on a window may open to allow you access to the volume If no window appears you can find the volume by double clicking My Computer Eject the RAX before powering it down by single clicking the green arrow icon on i J gpa the task bar then selecting Safely remove Windows will indicate when it is safe to disconnect RAX Disco
8. e drive see section above Unmount the volume before powering down the unit by dragging the volume s icon to the trash bin or by selecting the volume then pressing Command E Disconnecting the unit without first unmounting the volume can result in data loss 4 1 4 Creating a Boot Drive To activate this feature you must first install OS X on the hard drive in your carrier The easiest way to do this is to clone an existing system drive using a utility such as Carbon Copy Cloner or Super Duper Next go to System Preferences gt Startup Disk A window will list the available bootable volumes Select the volume from which you wish to boot Another method is to hold down the Option key during boot up A screen should appear that allows you to select the volume you wish to use This is useful if you wish to boot from your RAX hard drive only some of the time 4 2 Usage with Windows operating systems 4 2 1 Compatibility RAX uses 3 5 inch SATA Serial ATA hard drives only RAX does not require drivers for operation under Windows XP Vista or 7 However if you install a host card specifically to work with this product that card may require drivers See your card s User Manual for drivers and instructions 4 2 2 Formatting a drive If you purchased your RAX pre populated with a hard drive this step should not be necessary unless you wish to change the format or erase the drive To format use the Disk Management utility a Righ
9. he FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at this own expense In the event that you experience Radio Frequency Interference you should take the following steps to fesove the problem 1 Ensure that the case of your attached drive is grounded 2 Usea data cable with RFI reducing ferrites on each end C Tested to comply 3 Use a power supply with an RFI reducing ferrite approximately with FCC standards 5 inches from the DC plug FOR OFFICE OR COMMERCIAL USE 4 Reorient or relocate the receiving antenna User Manual for RAX QJ and RAX QJp A9 210 0010 REV 1 0
10. nnecting the unit without first ejecting it can result in data loss 4 2 4 Creating a Boot Drive Some PC motherboards support booting from an external device To activate this feature you will need to adjust the motherboard s BIOS settings Check with your motherboard s manufacturer or owner s manual for details User Manual for RAX QJ and RAX QJp A9 210 0010 REV 1 0 CRU 5 Frequently Asked Questions FAQ Q When change a drive to write protect mode in my RAX QJp can still copy a file to the hard drive Is the file there A No The operating system will show the file on the drive but when you cycle power on RAX QJp you will see that the file is not actually there Q Can daisy chain both bays together so can connect to the computer with a single FireWire cable A Yes But for best performance don t connect other FireWire drives at the same time unless they re provided a different data channel Q Can hot swap drives with this product A RAX QJ and RAX QJp support hot swapping over USB or FireWire connections If the eSATA SATA host supports this feature the drives can be hot swapped via eSATA All eSATA host cards currently sold by CRU support hot swapping Third party host cards may or may not support this feature Motherboard SATA connections often do not support hot swapping so a discreet host card is recommended Q Will this product work with hard drives larger than 2 2TB A Yes assuming the
11. on the rear of the carrier Remove the screw then remove the cover c Slide the drive in from the front of the carrier d Mate the connection on the drive with the connection on the drive carrier circuit board e Flip the drive carrier assembly over and secure the drive in place with the provided screws f Attach the Temperature Control Cooling Sensor to the top of the drive with an adhesive strip g Replace the carrier cover and secure the screw on the rear of the carrier h Slide the carrier into the RAX NOTE A flashing red LED on the bay indicates bay fan failure Call CRU technical support for assistance 2 1 3 Drive Bay and Frame Installation for RAX219 and models with one open bay 2 Bay RAX models can be purchased with one or both bays unpopulated RAX219 is the empty bay model of the 2 bay RAX series For instructions on how to install your HDD bay or frame into these products please see the install guide that accompanies your particular bay 2 2 Tips for Mounting RAX QJ or RAX QJp into a rack e Elevated Operating Ambient If installed in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than room ambient Insure the rack environment does not exceed the maximum ambient temperature of 40 C e Ventilation Do not block or inhibit the air flow to the unit e Mechanical Loading Mounting of the equipment in the rack should be such that a hazardou
12. rest of your configuration e g OS BIOS host drivers supports large volumes this product is compatible with drives larger than 2 2TB Q When connect both bays of my RAX to my computer via FireWire only one or none mount Why A FireWire devices have what s called a chip ID The chip ID is a unique identifier for FireWire devices and is used by the computer to send commands to a particular device on a FireWire bus If however two devices share a chip ID the computer cannot communicate with one or sometimes both devices The easiest way to fix this is to use the WiebeTech Configurator to change the chip ID on one of the FireWire bridges You can download the Configurator here Q Why does my eSATA device appear as a Parallel SCSI device in System Profiler A The Serial ATA tab in System Profile shows devices attached to the internal SATA bus but not always devices attached to an eSATA host card Sometimes these devices will appear under the heading Parallel SCSI instead This is entirely normal and does not indicate a problem with the device or its drivers Q I ve attached my RAX and can see the volume but it shows up twice Which one is real A If you are seeing your RAX volume mounted twice chances are the unit is connected to the computer using both the eSATA and FireWire connections When this is the case the OS may attempt to mount RAX twice resulting in two volumes appearing Simply turn off RAX and unplug one of the
13. s condition is not achieved due to uneven mechanical loading e Circuit Overloading Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading the circuits might have on over current protection and supply wiring Appropriate consideration of equipment nameplate ratings should be used when addressing this concern e Reliable Earthing Reliable earthing of rack mounted equipment should be maintained Particular attention should be given to supply connections other than direct connections to the branch circuit e g use of power strips 2 3 Host Connections RAX QJ or QJp can connect to your computer in one of four ways see section 1 2 Choose one of those four cable types to use and plug it into the unit Each bay requires its own data connection 2 4 Connecting to your Computer Connect the data cables to RAX and your computer Plug in the power cord to a grounded electrical outlet With hard drives in the unit turn on the power Your RAX unit is now ready to use User Manual for RAX QJ and RAX QJp A9 210 0010 REV 1 0 CRU 2 5 Selecting the operation mode for each bay RAX210 Qup and RAX212 QuUp only R W Read Write ey RAX QJp bay will operate like a standard external hard drive i performing standard read and write functions The drive bay must be set to R W mode in order to format the hard drive WP Write Protect ERSE RAX QJp will protect the data already on
14. t click on My Computer then select Manage The Computer Management window will open b In the left pane of this window left click on Disk Management c The drive should appear in the list of Disks in the lower middle right pane see picture below You may need to scroll down to see it If the drive is already formatted you can identify it easily by its volume name If it s unformatted the Drive Properties Box will say Unallocated and you ll need to initialize the disk before formatting it Initialize the disk by right clicking the Device Properties Box and selecting Initialize Disk Computer Management b a Eile Action View Help e s AEJ B A amp gt Computer Management Local Volume Layout Type File System Status Actions s i System Tools sic NTFS Healthy Primary Partition Disk Management w Q Task Scheduler amp Vista C Simple Basic NTFS Healthy System Boot Page File Active Crash Dump Prim g ewer XP D Simple Basic NTFS Healthy Primary Partition More Actions Disk O ES EE ee asic XP D Vi 465 76 GB 244 14 GB NTFS 221 62 GB NTFS Online Healthy Primary Partition Healthy System Boot Page File Act Disk 1 i Blah blah blah F 3725 93 GB NTFS Healthy Primary Partition Device Properties lt 3cp Romo M N E Drive Properties 931 51 GB Unallocated d To format the drive right click the Driv
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