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Eset Smart Security 7, ITA, 2U, 1Y

1. iV Anti Phishing protection 7 6 C Users petko AppData Local Apps 2 0 3OEOSYOH YWG WZNK20LC 3RC macr t a Q Parental control 7 amp c Users petko AppData Local Microsoft Windows Temporary Internet Files Conter Update E amp 7 C Users petko WppData Local Temp InstHelper exe 2 X Tools E E Windows Microsoft NET Framework v2 0 50727 dfsvc exe E User interface 7 lc Windows Microsoft NET Frameworkly2 0 507271dw20 exe 71 87 c WindowslSystem32W ogonUI exe rj E C Windows System32lsass exe 7 amp 7 C Windows System32 services exe 77 amp 71 c Windows System32 svchost exe P 8 7C Windows System32lwermgr exe 4 D 60 4 3 3 3 Excluded IP addresses The entries in the list will be excluded from protocol content filtering HTTP POP3 IMAP communication from to the selected addresses will not be checked for threats We recommend that you only use this option for addresses that are known to be trustworthy Add IPv4 IPv6 address Click to add an IP address address range subnet of a remote point to which a rule is applied Remove Remove selected entries from the list Advanced setup ll Computer Addresses exduded from protocol filtering a a Network Selected IP addresses will be exduded from protocol filtering HTTP POP3 IMAP B Web and email Address 10 1 2 3 i S E Email dient pr
2. All operations mentioned above v Create a rule valid only for target C Windows explorer exe x amp Hide advanced options Search ESET Knowledge Base www eset com The Allow access to another application dialog window allows you to create a rule based on any new action that HIPS detects and then define the conditions under which to allow or deny that action Click Show Options to define 37 the exact parameters for your new rule Rules created this way are considered equal to rules created manually soa rule created from a dialog window can be less specific than the rule that triggered that dialog window This means that after creating such a rule the same operation can trigger another dialog window if the parameters that your previous rule set do not apply to the situation Temporarily remember this action for this process causes an action Allow Deny to be used until a change of rules or filtering modes a HIPS module update or a system restart After any of these actions temporary rules will be deleted 4 1 5 Gamer mode Gamer mode is a feature for users that demand uninterrupted usage of their software do not wish to be disturbed by pop up windows and want to minimize CPU usage Gamer mode can also be used during presentations that cannot be interrupted by antivirus activity By enabling this feature all pop up windows are disabled and the activity of the scheduler will be completely stopped System protection sti
3. ssss 95 5 6 2 1 Program Controls aereo xor espe ratio ai re ir ea Tea 95 5 6 2 2 Navigating in ESET SysInspector eeeeeeeeneee 96 516 2 2 1 Keyboards liorteuts certe ce oer Nen Renee 98 5 6 2 3 COMPA E M 99 5 6 3 Command line parameters eee 100 5 6 4 Service SCUIDES snossecsncsaiadiorasiachasaadanesioassassesesaarsnaniaasaca 101 5 6 4 1 GeneratingService SCHMID se seo nena 101 5 6 4 2 Structure ofthe Service script sssssssesssssssseess 101 5 6 4 3 EXECUTING Service SCHIDUS ceci cree ortas bao choro a xin 104 5 6 5 FAQ M 104 5 6 6 ESET SysInspector as part of ESET Smart Security 106 ESET SYSRESCUC sssssssssesssssscsscescescescessessessessessesseescesseseeseesees 106 57 1 Minimum requirements sese 106 5 8 6 6 1 6 2 6 3 6 4 5 7 2 How to create rescue CD rores casas 107 5 7 3 Target seleCtiOTnz u unice eee rrr penser B xe ea nene 107 5 7 4 SEINES ETE Rm 107 5 7 4 1 prr pe tastes 108 5 7 4 2 ESET AntiVirUs ese oett tnr stretta i an eka seriis 108 5 7 4 3 AdvancedisettinBs iiii ince eiie tee iia ed re nier RE ERE 108 5 7 4 4 Internet protocol ione dee ie che tor ed bI opea 109 5 7 4 5 Bootable USB device trn rete t venu 109 5 7 4 6 i 109 5 7 5 Working with ESET SysRescue eeseeeeee
4. Show advanced options Search ESET Knowledge Base www eset com Please be careful when creating new rules and only allow connections that you know are secure If all connections are allowed then the Personal firewall fails to accomplish its purpose These are the important parameters for connections Remote side Only allow connections to trusted and known addresses Local application It is not advisable to allow connections for unknown applications and processes e Port number Communication on common ports e g web traffic port number 80 should be allowed under normal circumstances In order to proliferate computer infiltrations often use the Internet and hidden connections to help them infect remote systems If rules are configured correctly a Personal firewall becomes a useful tool for protection against a variety of malicious code attacks 49 4 2 6 Logging The ESET Smart Security Personal firewall saves all important events in a log file which can be viewed directly from the main menu Click Tools gt Log files and then select Personal firewall from the Log drop down menu The log files can be used to detect errors and reveal intrusions into your system ESET Personal firewall logs contain the following data Date and time of event Name of event Source Target network address Network communication protocol Rule applied or name of worm if identified Application involved e User A thorough
5. Go Back Proceed to the site Open ESET KnowledgeBase www eset com NOTE Potential phishing websites that have been whitelisted will expire after several hours by default To allowa website permanently you can use the URL address management tool From Advanced setup F5 click Web and email gt Web access protection gt URL address management and from the URL address management drop down menu Select List of allowed addresses and add your website to this list Phishing site reporting The Report a phishing site link enables you to report a phishing malicious website to ESET for analysis NOTE Before submitting a website to ESET make sure it meets one or more of the following criteria the website is not detected at all the website is incorrectly detected as a threat In this case please referto the Remove phishing site link Alternatively you can submit the website by email Send your email to samples Qeset com Remember to use a descriptive subject and enclose as much information about the website as possible e g the website you referred it from how did you hear about it 4 4 Parental control The Parental control module allows you to configure parental control settings which provide parents with automated tools to help protect their children and set restrictions for using devices and services The goal is to prevent children and young adults from accessing pages with inappropriate or harmful content Parenta
6. The Setup menu contains following Computer Network Web and Email Parental control Click any component to adjust the advanced settings of the corresponding protection module Computer protection setup allows you to enable or disable the following components Real time file system protection All files are scanned for malicious code when they are opened created or run on your computer HIPS The HIPS system monitors the events within the operating system and reacts to them according to a customized set of rules Anti Theft You can also enable or disable ESET Anti Theft from here e Gamer mode Enables or disables Gamer mode You will receive a warning message potential security risk and the main window will turn orange after enabling Gamer mode Anti Stealth protection Detects dangerous programs such as rootkits which hide themselves from the operating system and ordinary testing techniques The Network section allows you to enable or disable the Personal firewall Parental control lets you block webpages that may contain potentially offensive material In addition parents can prohibit access to more than 40 pre defined website categories and over 140 subcategories 18 Web and Email protection setup allows you to enable or disable the following components Web access protection If enabled all traffic through HTTP or HTTPS is scanned for malicious software e Email client protect
7. 70 4 5 1 Update settings Update setup options are available from the Advanced setup tree F5 key by clicking Update Settings This section specifies update source information such as the update servers and authentication data for these servers In the home version of ESET products you are not able to choose own update server Update files will automatically be downloaded from the ESET server with the least network traffic The Update server drop down menu is only available in ESET Endpoint Antivirus or ESET Endpoint Security For updates to be downloaded properly it is essential that all update information is entered correctly If you use a firewall please make sure that the program is allowed to communicate with the Internet HTTP communication is enabled 6 mm Advanced setup lt Computer Selected profile lit Network My profile X Profiles H Web and email Parental control Update settings for selected profile 5 Update Username Password i EAV 12345678 9999999999 i Update rollback m B Tools 9 Regular update Pre release update B EM User in Advanced update setup Clear update cache Do not display notification about successful update Q search ox canst tate Your current update profile is displayed in the Selected profile drop down menu Click Profiles to create a new profile Authentication for update servers is based on the Username and Pas
8. Device control setup options can be modified in Advanced setup F5 Computer Device control Selecting the check box next to Integrate into system activates the Device control feature in ESET Smart Security you will need to restart your computer for this change to take effect Once Device control is enabled Configure rules will become active allowing you to open the Device control rules editor window 33 If the inserted external device applies an existing rule that performs the Block action a notification window will pop up in the lower right corner and access to the device will not be granted 4 1 3 1 Device control rules The Device control rules editor window displays existing rules and allows for precise control of external devices that users connect to the computer Device Control Rule sec Define rules to control the use of devices on your system per user or per groups of users The order or rules defines their priority Enabled Name Type Description Action Severity Add gt Block USB Disk Storage Vendor Games company Inc Model Block Edit 2 M Rule FireWire S Vendor Model Serial Number Read Write C Delete Top Up Down m r Bottom lt xml version 1 0 encoding utf 8 gt lt ESET gt lt RULE NAME Block USB for user LOGSEV 0 ENABLED 1 m r Ca p h Particular devices can be allowed or blocked per user or user group and base
9. x e View temporary IP address blacklist 0 items Ee Advanced Personal firewall setup Block all network traffic disconnect network All inbound and outbound communication will be blocked by the Personal firewall Use this option only if you suspect critical security risks that require the system to be disconnected from the network Disable filtering allow all traffic is the opposite of blocking all network traffic If selected all Personal firewall filtering options are turned off and all incoming and outgoing connections are permitted This has the same effect as no firewall being present While Network traffic filtering is in Blocking mode clicking Switch to filtering mode will re enable the firewall Automatic filtering mode when Automatic filtering mode is enabled To change the filtering mode click Switch to interactive filtering mode Interactive filtering mode when Interactive filtering mode is enabled To change the filtering mode click Switch to automatic filtering mode with user defined rules Configure rules and zones Opens the Zone and rule setup window which allows you to define how the firewall will handle network communication Change the protection mode of your computer in the network This setting defines how accessible your computer is to other computers on the network select between strict or allowed protection mode View temporary IP address blacklist View a list of IP
10. By default the automatic startup file check will be performed on system startup and during virus signature database updates This scan is dependent upon the Scheduler configuration and tasks The startup scan options is part of a System startup file check scheduler task To modify its settings navigate to Tools Scheduler click on Automatic startup file check and then Edit In the last step the Automatic startup file check window will appear see the following chapter for more details For detailed instructions about Scheduler task creation and management see Creating new tasks 26 4 1 1 3 1 Automatic startup file check When creating a System startup file check scheduled task you have several options to adjust the following parameters The Scan level drop down menu specifies the scan depth for files run at system startup Files are arranged in ascending order according to the following criteria e Only the most frequently used files least files scanned Frequently used files Commonly used files Rarely used files All registered files most files scanned Two specific Scan level groups are also included e Files run before user logon Contains files from locations that may be accessed without the user being logged in includes almost all startup locations such as services browser helper objects winlogon notify Windows scheduler entries known dll s etc Files run after user logon Contains files fr
11. Event occurred on a new file created by the application C Program Files Internet Explorer iexplore exe Clean Noacton w Show advanced options Search ESET Knowledge Base www eset com Apply cleaning if a file has been attacked by a virus that has attached malicious code to the file If this is the case first attempt to clean the infected file in order to restore it to its original state If the file consists exclusively of malicious code it will be deleted If an infected file is locked or in use by a system process it will usually only be deleted after it is released normally after a system restart Multiple threats If any infected files were not cleaned during Computer scan or the Cleaning level was set to No Cleaning an alert window prompting you to select actions for those files is displayed Select actions forthe files actions are set individually for each file in the list and then click Finish Deleting files in archives In Default cleaning mode the entire archive will be deleted only if it contains infected files and no clean files In other words archives are not deleted if they also contain harmless clean files Use caution when performing a Strict cleaning scan with Strict cleaning enabled an archive will be deleted if it contains at least one infected file regardless of the status of other files in the archive If your computer is showing signs of a malware infection e g itis slower often freez
12. Intelligent Firewall ESET Antispam ESET Anti Theft Proactively detects and cleans more known and unknown viruses worms trojans and rootkits Advanced heuristics technology flags even never before seen malware protecting you from unknown threats and neutralizing them before they can do any harm Web access protection and Anti Phishing works by monitoring communication between web browsers and remote servers including SSL Email client protection provides control of email communication received through the POP3 S and IMAP S protocols Regularly updating virus signature database and program modules is the best method for ensuring the maximum level of security on your computer You can check the reputation of running processes and files directly from ESET Smart Security Automatically scans all USB flash drives memory cards and CDs DVDs Blocks removable media based on type of media manufacturer size and other attributes You can customize the behavior of the system in greater detail specify rules for the system registry active processes and programs and fine tune your security posture Postpones all pop up windows updates or other system intensive activities to conserve system resources for gaming or other full screen activities Protects your family from potentially offensive web content by blocking various website categories Firewall module prevents unauthorized users from accessing your computer and taking adva
13. Blocked and allowed web pages Neutral Age under 8 X 1M Chats amp Forums X Not Categorized w Fashion amp Beauty X File Downloading vV Not Resolved v Health amp Medical X Content Servers v Life Style Information Technology X Business Services Finance and money v Maps Age under 16 7 W Organizations Government amp Legal w News X Pharmacy amp Health w Games w Government amp Institutions X Alcohol and Tobacco v Professional v Wikis X File sharing j vo v Fitness amp Recreation X Alternative Religion amp Occult v Education w Email amp SMS X Online Marketing W Communication amp Social Networking W Entertainment Age under 18 v Art amp Entertainment Age under 13 X Adult Content 3 Coa undo Moving the mouse over a category will show you a list of web pages that fall into that category Here are some examples of categories groups that users might not be familiar with e Miscellaneous Usually private local IP addresses such as intranet 127 0 0 0 8 192 168 0 0 16 etc When you get a 403 or 404 error code the website will also match this category e Not resolved This category includes web pages that are not resolved because of an error when connecting to the Parental control database engine e Not categorized Unknown web pages that are not yet in the Parental control database e Proxies Web pages such as anonymizers redirectors or public proxy servers can be used to obtain anonymous access
14. Its aim is to gain access to sensitive data such as bank account numbers PIN codes etc Access is usually achieved by sending email masquerading as a trustworthy person or business e g financial institution insurance company The email can look very genuine and will contain graphics and content which may have originally come from the source it is impersonating You will be asked to enter under various pretenses data verification financial operations some of your personal data bank account numbers or usernames and passwords All such data if submitted can easily be stolen and misused Banks insurance companies and other legitimate companies will never request usernames and passwords in an unsolicited email 6 4 4 Recognizing spam scams Generally there are a few indicators which can help you identify spam unsolicited emails in your mailbox If a message fulfills at least some of the following criteria itis most likely a spam message e Sender address does not belong to someone on your contact list You are offered a large sum of money but you have to provide a small sum first You are asked to enter under various pretenses data verification Financial operations some of your personal data bank account numbers usernames and passwords etc t is written in a foreign language You are asked to buy a product you are not interested in If you decide to purchase anyway please verify that the message sende
15. version preserve time Exit codes 0 1 10 50 100 do not scan mailboxes scan self extracting archives default do not scan self extracting archives scan runtime packers default do not scan runtime packers scan for potentially unsafe applications do not scan for potentially unsafe applications default scan for potentially unwanted applications do not scan for potentially unwanted applications default scan for suspicious applications default do not scan for suspicious applications use signatures default do not use signatures enable heuristics default disable heuristics enable Advanced heuristics default disable Advanced heuristics scan only EXTENSIONS delimited by colon exclude EXTENSIONS delimited by colon from scanning use cleaning MODE for infected objects The following options are available e none No automatic cleaning will occur e standard default ecls exe will attempt to automatically clean or delete infected files e strict ecls exe will attempt to automatically clean or delete infected files without user intervention you will not be prompted before files are deleted rigorous ecls exe will delete files without attempting to clean regardless of what the file is e delete ecls exe will delete files without attempting to clean but will refrain from deleting sensitive files such as Windows system files copy infected files if cleaned to Quarantine supplements th
16. 1 hour selected month The graph is refreshed every hour and the timeline covers the last X selected months The vertical axis of the File system activity graph represents read data blue and written data red Both values are given in KB kilobytes MB GB If you mouse over either read data or written data in the legend below the graph the graph will only display data for that activity type 79 You can also select Network activity from the Activity drop down menu The graph display and options for File system activity and Network activity are the same except that the latter displays received data red and sent data blue 4 6 5 ESET Sysinspector ESET SysInspector is an application that thoroughly inspects your computer and gathers detailed information about system components such as installed drivers and applications network connections or important registry entries and assesses the risk level of each component This information can help determine the cause of suspicious system behavior that may be due to software or hardware incompatibility or malware infection The SysInspector window displays the following information about created logs e Time The time of log creation e Comment A short comment e User The name of the user who created the log e Status The status of log creation The following actions are available e Compare Compares two existing logs e Create Creates a new log Please wait un
17. An action selection dialog will be displayed where you can decide to mark the certificate as trusted or excluded If the certificate is not present in the TRCA list the window is red If the certificate is on the TRCA list the window will be green You can select Block communication that uses the certificate to always terminate an encrypted connection to the site that uses the unverified certificate If the certificate is invalid or corrupt it means that the certificate expired or was incorrectly self signed In this case we recommend that you block the communication that uses the certificate 4 3 3 4 1 1 Trusted certificates In addition to the integrated Trusted Root Certification Authorities store where ESET Smart Security stores trusted certificates you can create a custom list of trusted certificates that can be viewed in Advanced setup F5 Web and email gt Protocol filtering gt SSL gt Certificates gt Trusted certificates ESET Smart Security will check the content of encrypted communications utilizing certificates in this list To delete the selected items from the list click Remove Click Show or double click the certificate to display information about the selected certificate 62 4 3 3 4 1 2 Excluded certificates The Excluded certificates section contains certificates that are considered safe The content of encrypted communications utilizing the certificates in the list will not be checked for threats We recomm
18. Depending on the response type itis possible to determine which ports are in use The scanning itself causes no damage but be aware that this activity can reveal potential vulnerabilities and allow attackers to take control of remote computers Network administrators are advised to block all unused ports and protect those that are in use from unauthorized access 6 2 5 TCP desynchronization TCP desynchronization is a technique used in TCP Hijacking attacks It is triggered by a process in which the sequential number in incoming packets differs from the expected sequential number Packets with an unexpected sequential number are dismissed or saved in the buffer storage if they are present in the current communication window In desynchronization both communication endpoints dismiss received packets at which point remote attackers are able to infiltrate and supply packets with a correct sequential number The attackers can even manipulate or modify communication TCP Hijacking attacks aim to interrupt server client or peer to peer communications Many attacks can be avoided by using authentication for each TCP segment It is also advised to use the recommended configurations for your network devices 6 2 6 SMB Relay SMB Relay and SMB Relay 2 are special programs that are capable of carrying out attacks against remote computers The programs take advantage of the Server Message Block file sharing protocol which is layered onto NetBIOS
19. File version Information from the application publisher Product name Application name and or business name NOTE Reputation can also be checked on files that do not act as running programs processes mark files you want to check right click them and select Advanced options Check File Reputation using ESET Live Grid 8 Scan with ESET Smart Security Advanced options 8 Scan without cleaning Quarantine file Submit files for analysis 4 6 8 Network connections In the Network connections section you can see a list of active and pending connections This helps you control all applications establishing outgoing connections SMART SECURITY v 4 Tools Network connections 4S Home Application Local IP Remote IP Pr Up Do Sent Rec svchost exe 0B s OB s OB 0B Q Computer scan 5 svchost exe 0B s OB s OB 0B H FileZilla server exe 0 B s 0 B s 0B 0B c iexplore exe 0 B s 0 B s 284B 1 3 KB Update Aaa T s iexplore exe 0B s OB s 7 9KB 3014 KB rl Setup 10 1 08 94 49985 173 194 39 159 80 TCP 0B s 0B s 509B 538B 410 1 108 94 49986 173 194 44 31 80 TCP OB s 0 B s 3 8 KB 944KB 410 1 108 94 49987 173 194 44 31 80 TCP OB s 0 B s 2 5 KB 1750KB x Tools 10 1 108 94 49988 173 194 39 145 80 TCP 0B s 0 B s 732B 30 9 KB 10 1 108 94 49989 173 194 39 143 30 TCP 0 B s 0 B s 356 B 473B Help and support Protocol TCP 6 Transmission Control Protocol Local
20. For each type direction of communication you can select the following actions Allow To allow communication e Ask You will be prompted to allow or deny each time communication is established e X Deny To deny communication e Specific Cannot be classified with respect to the other actions For example if an IP address or port is allowed through the Personal firewall it cannot be classified with certainty whether incoming or outgoing communications of a related application are allowed When installing a new application that accesses the network or when modifying an existing connection remote side port number etc a new rule must be created To edit an existing rule click the Rules tab and then click Edit 43 4 2 3 1 1 Detailed view of all rules To see the following information in the Zone and rule setup window click Toggle detailed view of all rules e laum Rules define how the firewall will handle network communication Rules can allow or deny particular applications remote computers and specific ports communication For more information about rules click here Toggle application tree view Display rules used in the profile All Name Action Protocol Address Local port Remote port Application a W Allow alle 19 GRE amp All Al All All s W Alowinbo 9 TCP amp Localaddre
21. Network Hg E us Infected items are not cleaned automatically Scanning without cleaning can be used to obtain an overview of the current protection status If you are only interested in scanning the system without additional cleaning actions select Scan without cleaning Furthermore you can choose from three cleaning levels by clicking Setup gt Cleaning Information about scanning is saved to a scan log You can choose a profile from the Scan profile drop down menu to be used for scanning chosen targets The default profile is Smart scan There are two more pre defined scan profiles called In depth scan and Context menu scan These scan profiles use different ThreatSense engine parameters Click Setup to set up chosen scan profile from the Scan profile menu in detail The available options are described in Scanner setup Click Save to save changes made to your target selection including selections made within the folder tree structure Click Scan to execute the scan using the custom parameters that you have set Scan as Administrator allows you to execute the scan under the Administrator account Click this if the current user doesn t have privileges to access the appropriate files to be scanned Note that this button is not available if the current user cannot call UAC operations as Administrator 4 1 1 2 2 Scan progress The scan progress window shows the current status of the scan a
22. On Windows XP systems where UAC is not running users will have the Require administrator rights system without UAC support option available Show protection timeout dialog Selecting this will cause a dialog window denoting the duration of time left with protection disabled to be displayed any time that you temporarily disable protection from the program menu or in the ESET Smart Security gt Setup section 4 7 5 Program menu Some of the most important setup options and features are available in the main program menu Ce Je je w v Maximum protection Frequently used gt Home 1 gt Statistics Block network Temporarily disable protection Temporarily disable firewall Advanced setup Log files Reset window layout Activate your product About Frequently used Displays the most frequently used parts of ESET Smart Security You can quickly access these from the program menu Temporarily disable protection Displays the confirmation dialog box that disables Antivirus and antispyware 90 protection which guards against malicious system attacks by controlling file web and email communication Select Do not ask again to avoid this message in the future The Time interval drop down menu represents the period of time that Antivirus and antispyware protection will be disabled for Time interval 10 minutes M Temporarily disables protection for a selected time period Disabling prote
23. Toagle detailed view of all rules Display rules used in the profile All X Application Rule Trusted zone in Trusted zone out Internetin Internet out i Allow outgoing IGMP messages Allow incoming IGMP messages Allow incoming UDP multicast streams C scrguru settings H E 7 Host Process for Windows Services i Specific i Le Windows Logon User Interface Host Specific Specific 4 8 Services and Controller app Specific Specific Specific Specific s Local Security Authority Process 4 Allow Specific y Allow z i E fj Windows Logon Application v Allow Specific v Allow z gl z T Windows Logon User Interface Host Microsoft Corporation 6 1 7600 16385 win7_rtm 090713 1255 inal name logonui exe Microsoft Corporation All rights reserved New Edit Delete Del At the beginning of each line corresponding to a rule there is a button allowing you to expand collapse the information Click on the name of the application in the Application Rule column to display information about the rule at the bottom of this window You can use the contextual menu to change the display mode The contextual menu can be also used for adding editing and deleting rules Trusted zone in out Actions related to incoming or outgoing communication within the Trusted zone Internet in out Internet connection related actions to incoming or outgoing communication
24. allowed or exduded from checking Particular lists are grouped by type Q Search i List of addresses exduded from filtering List of blocked addresses List of allowed addresses v List active Notify when applying address from the list d main com Add Edt Remove Export Cc Goa Geen Add From file Allows you to add an address to the list either manually click Add or from a simple text file click From file The From file option allows you to add multiple URL addresses masks saved in a text file Edit Manually edit addresses for example by adding a mask and Remove Remove all Click Remove to delete the selected address from the list To delete all addresses select Remove all Export Save addresses from the current list to a simple text file 58 4 3 3 Protocol filtering Antivirus protection for the application protocols is provided by the ThreatSense scanning engine which seamlessly integrates all advanced malware scanning techniques The control works automatically regardless of the Internet browser or email client used For encrypted SSL communication see Protocol filtering gt SSL Enable application protocol content filtering If enabled all HTTP S POP3 S and IMAP S traffic will be checked by the antivirus scanner NOTE Starting with Windows Vista Service Pack 1 Windows 7 an
25. run the program and click File gt Open Log in the main program window You can also drag and drop log files onto the ESET SysInspector application If you need to frequently view ESET SysInspector log files we recommend creating a shortcut to the SYSINSPECTOR EXE file on your Desktop you can then drag and drop log files onto it for viewing For security reasons Windows Vista 7 may not allow drag and drop between windows that have different security permissions 104 Is aspecification available for the log file format What about an SDK At the current time neither a specification for the log file or an SDK are available since the program is still in development After the program has been released we may provide these based on customer feedback and demand How does ESET SysInspector evaluate the risk posed by a particular object In most cases ESET SysInspector assigns risk levels to objects files processes registry keys and so forth using a series of heuristic rules that examine the characteristics of each object and then weight the potential for malicious activity Based on these heuristics objects are assigned a risk level from 1 Fine green to 9 Risky red In the left navigation pane sections are colored based on the highest risk level of an object inside them Does a risk level of 6 Unknown red mean an object is dangerous ESET SysInspector s assessments do not guarantee that an object is malicious that deter
26. 4 ESET Ei Scis METER 116 url Q 117 6 4 1 Advertise merits sv d eere peu me cote eod ee e cancdhensbuecanets 17 6 4 2 IAE P TEEPEE EEE ATE EET 117 6 4 3 DAOEIDI GERE 118 6 4 4 Recognizing spam SCAM S isse iins 118 6 4 4 1 Rules 118 6 4 4 2 l nire 119 6 4 4 3 Blacklist 119 6 4 4 4 EXCEPTIONS Tis scctsessteepctasteesschins tance EER AARSET 119 6 4 4 5 Server Side control eessseeee eene 119 1 ESET Smart Security ESET Smart Security represents a new approach to truly integrated computer security The most recent version of the ThreatSense scanning engine combined with our custom Personal firewall and Antispam modules utilizes speed and precision to keep your computer safe The result is an intelligent system that is constantly on alert for attacks and malicious software that might endanger your computer ESET Smart Security is a complete security solution that combines maximum protection and a minimal system footprint Our advanced technologies use artificial intelligence to prevent infiltration by viruses spyware trojan horses worms adware rootkits and other threats without hindering system performance or disrupting your computer Features and benefits Antivirus and antispyware Regular updates ESET Live Grid Cloud powered Reputation Device control HIPS functionality Gamer mode Features in ESET Smart Security Parental control
27. Never update program components Program component updates will not be performed at all This option is suitable for server installations since servers can usually be restarted only when they are undergoing maintenance Always update program components A program component update will be downloaded and installed automatically Please remember that a computer restart may be required e Ask before downloading program components The default option You will be prompted to confirm or refuse program component updates when they become available After a program component update it may be necessary to restart your computer to provide full functionality of all modules The Restart after program component upgrade section allows you to select one of the following options e Never restart computer You will not be asked to restart even if it is required Please note that this is not recommended since your computer might not work properly until the next restart Offer computer restart if necessary The default option After a program component update you will be prompted to restart your computer in a dialog window f necessary restart computer without notifying After a program component upgrade your computer will be restarted if required NOTE Selecting the most appropriate option depends on the workstation where the settings will be applied Please be aware that there are differences between workstations and servers For exam
28. SCAM enpiri v seipsa bene rper rd va e de eu pul 26 4 1 1 3 1 Automatic startup file check eeeeeeeeeeeess 27 4 1 1 4 Idle state scanning eesssssessseseeeeeee nemen 27 4 1 1 5 Exelusi fig o inal erg n De a eim s vx Pa v ERES bx erbe n p a rr ipi 27 4 1 1 6 ThreatSense engine parameters setup 29 4 1 1 6 1 Objects i5 erre e rere rere ine edere dea axeads 29 DWROEIOD NERO SI ERRORES 29 4 1 1 6 3 CleaininB ccr rri e hie euet 30 4 1 T 6 4 SEXtenStIOTlS suis iras pes exse s poe or posa ns Fass iive e EOFFONY FE Fe ENS d RES PIAT 30 CREE C NE METRE 30 1155 JORGE idus veras e Rame rds voi rh cba co eo PRA PRA E 31 4 1 1 7 An infiltration is detected cccceccccssseeeceeeeeeeeesaeeeeees 31 4 1 1 8 Document BrOTGCEUOfL neia 33 4 1 2 Removable Media ccccccecsececscesssseeeseuseeeuseeseseueesens 33 4 1 3 Device CODELO l ise ees do Rest aeds die CO edu e qued En ER 33 4 1 3 1 Device control rules eeseeeeeen nene 34 4 2 4 3 4 4 4 5 4 1 3 2 4 1 4 4 1 5 VISUS 39 4 2 1 Filtering modes cuiii oer perd ne rero ccena 40 4 2 1 1 Learningimode cu cure ree eere ceca cones cts Cu easaenvaneene 41 4 2 2 Firewall profiles ien ir rore in rb cenis 42 4 2 3 Configuring and using rules 42 4 2 3 1 Rules setup essssse 43 4 2 3 1 1 Detailed view ofall rules 44 4 2 3 2 Editing rules se
29. When adding or editing a profile you can also define the conditions that trigger it When creating a profile you can select events that will trigger the profile The following options are available e Do not switch automatically The automatic trigger is turned off the profile must be activated manually When the automatic profile becomes invalid and no other profile is activated automatically default profile When the automatic profile becomes invalid ie if the computer is connected to an untrusted network see section Network authentication and another profile is not activated in its place the computer is not connected to another trusted network the Personal firewall will switch to this profile Only one profile can use this trigger e If this zone is authenticated This profile will be triggered when the specified zone is authenticated see section Network authentication When the Personal firewall switches to another profile a notification will appear in the lower right corner by the system clock 4 2 3 Configuring and using rules Rules represent a set of conditions used to meaningfully test all network connections and all actions assigned to these conditions Using Personal firewall rules you can define the action that is taken when different types of network connections are established To access the rule filtering setup navigate to Advanced setup F5 Network Personal firewall Rules and zones Click
30. Zone authentication section when setting up a zone in the firewall setup 48 4 2 5 Establishing connection detection The Personal firewall detects each newly created network connection The active firewall mode determines which actions are performed for the new rule If Automatic mode or Policy based mode is activated the Personal firewall will perform predefined actions with no user interaction Interactive mode displays an informational window that reports detection of a new network connection supplemented with detailed information about the connection You can opt to allow the connection or refuse block it If you repeatedly allow the same connection in the dialog window we recommend that you create a new rule for the connection To do this select Remember action create rule and save the action as a new rule for the Personal firewall If the firewall recognizes the same connection in the future it will apply the existing rule without requiring user interaction ESET SMART SECURITY 7 Inbound traffic Trusted zone A remote computer from a Trusted zone is attempting to communicate with an application running on this computer Do you wish to allow this communication Application B FileZilla Server Publisher Unknown Reputation lf Discovered 1 year ago Remote computer scrgurul hq eset com 10 1 108 55 Local port 21 ftp Remember action create rule Temporarily remember action for the process
31. action Triggers a scheduled shutdown or reboot when the computer scan finishes Once the scan has finished a shutdown confirmation dialog window will open with a 60 second timeout Click this option again to deactivate the selected action 4 1 1 2 3 Scan profiles Your preferred scan parameters can be saved for future scanning We recommend that you create a different profile with various scan targets scan methods and other parameters for each regularly used scan To create a new profile open the Advanced setup window F5 and click Computer Antivirus and antispyware On demand computer scan gt Profiles The Configuration profiles window includes the Selected profile drop down menu that lists existing scan profiles and the option to create a new one To help you create a scan profile to fit your needs see the ThreatSense engine parameters setup section for a description of each parameter of the scan setup Example Suppose that you want to create your own scan profile and the Smart scan configuration is partially suitable but you don t want to scan runtime packers or potentially unsafe applications and you also want to apply Strict cleaning In the Configuration profiles window click Add Enter the name of your new profile in the Profile name field and select Smart scan from the Copy settings from profile drop down menu Adjust the remaining parameters to meet your requirements and save your new profile 4 1 1 3 Startup scan
32. address petko PC hq eset com 10 1 108 94 Remote address muc03507 in f31 1e100 net 173 194 44 31 Local port 49990 Remote port HTTP 80 Hypertext Transfer Protocol WWW Received 1 3 KB 0 B s Sent 284 B 0 B s Using the right mouse button will activate a context menu for the selected item es eT Configure connection view The first line displays the name of the application and its data transfer speed To see the list of connections made by the application and also more detailed information click Application Local IP Name of application local IP addresses and communication ports Remote IP IP address and port number of the particular remote computer Protocol Transfer protocol used Up Speed Down Speed The current speed of outgoing and incoming data Sent Received Amount of data exchanged within the connection Open in a new window Displays information in a separate window 83 The Configure connection view option in the Network connections screen enters the advanced setup structure for this section enabling you to modify connection view options Resolve host names If possible all network addresses are displayed in DNS format not in the numeral IP address format Only show TCP protocol connections The list only displays connections which belong to the TCP protocol suite Show connections with open ports on which the computer is listening Select this option to only display
33. addresses that have been detected as the source of attacks and added to the blacklist to block connection for a certain period of time For more information click this option and then press F1 39 Advanced Personal firewall setup Allows you to access the advanced firewall setup options 4 2 1 Filtering modes Four filtering modes are available for the ESET Smart Security Personal firewall Filtering modes can be found in Advanced setup F5 by clicking Network Personal firewall The behavior of the firewall changes based on the selected mode Filtering modes also influence the level of user interaction required 6 x Advanced setup ll Computer Personal firewall lilt Network Filtering mode j ua eem irre rre LL LA L4 A B S STSIISEEREABEEAEEREEERERR i i Log msadad Automatic mode Lg IDS exceptions Interactive mode PP iii Policy based mode Learning mode Learning mode Application modification detection E System integration H 8 Web and email Firewall user profiles Parental control The Personal firewall behavior can be quickly altered using profiles Custom rules can be set H Q Update to be applied in particular profiles H 2 Tools Selected profile H B User interface Profiles a seach CE a iin Filtering can be performed in one of four modes Automatic mode The default mode This mode is suitable for users who prefer easy and convenient use of the firewall with no nee
34. all system notifications are sent to the administrator 4 7 3 Hidden notification windows If Do not show this message again is selected for any notification window alert that was previously displayed that notification it will appear in the list of hidden notification windows Actions that are now executed automatically are displayed in the Confirm column Show Shows a preview of notification windows that are currently not displayed and for which an automatic action is configured Remove Removes items from the Hidden messageboxes list All notification windows removed from the list will be displayed again 4 7 4 Access setup ESET Smart Security settings are a crucial part of your security policy Unauthorized modifications can potentially endanger the stability and protection of your system To password protect your setup parameters from the main menu click Setup gt Enter advanced setup gt User interface gt Access setup select Password protect settings and click Set password Note that your password is case sensitive Require full administrator rights for limited administrator accounts Select this to prompt the current user if he or she does not have administrator rights to enter an administrator username and password when modifying certain system parameters similar to the User Account Control UAC in Windows Vista and Windows 7 Such modifications include disabling protection modules or turning off the firewall
35. at the specified time interval e Daily The task will run repeatedly each day at the specified time e Weekly The task will be run on the selected day and time 5 If the task could not be run at the predefined time you can specify when it will be performed again e Wait until the next scheduled time e Run the task as soon as possible e Runthe task immediately if the time since the last task execution exceeds hours 6 In the last step you can review the task to be scheduled Click Finish to apply the task The task has been scheduled Scheduled task overview Task name Scan Task type On demand computer scan Run task Task will be run only once on 16 5 2011 at 17 38 46 Action to take if the task is not run at the specified time Task will not be run Run the task with specific parameters 78 4 6 3 Protection statistics To view a graph of statistical data related to ESET Smart Security s protection modules click Tools gt Protection statistics Select the desired protection module from the Statistics drop down menu to see the corresponding graph and legend If you mouse over an item in the legend only the data for that item will display in the graph The following statistic graphs are available Antivirus and Antispyware protection Displays the number of infected and cleaned objects File system protection Only displays objects that were read or written to the file system Email cl
36. bit x64 128MB RAM of system memory 320 MB available space Super VGA 800 x 600 Microsoft Windows 8 1 8 7 Vista Home Server 1 GHz 32 bit x86 64 bit x64 512MB RAM of system memory 320 MB available space Super VGA 800 x 600 1 3 Prevention When you work with your computer and especially when you browse the Internet please keep in mind that no antivirus system in the world can completely eliminate the risk of infiltrations and attacks To provide maximum protection and convenience it is essential that you use your antivirus solution correctly and adhere to several useful rules Update regularly According to statistics from ESET Live Grid thousands of new unique infiltrations are created each day in order to bypass existing security measures and bring profit to their authors all at the expense of other users The specialists at the ESET Virus Lab analyze these threats on a daily basis and prepare and release updates in order to continually improve the level of protection for our users To ensure the maximum effectiveness of these updates it is important that updates are configured properly on your system For more information on how to configure updates see the Update setup chapter Download security patches The authors of malicious software often exploit various system vulnerabilities in orderto increase the effectiveness of spreading malicious code With this in mind software companies watch closely for any vu
37. but may affect the performance of your computer in a negative way Read more about these types of applications in the glossary Potentially unsafe applications refers to legitimate commercial software that has the potential to be misused for malicious purposes Examples of potentially unsafe applications include remote access tools password cracking applications and keyloggers programs recording each keystroke typed by a user This option is disabled by default Read more about these types of applications in the glossary Potentially suspicious applications include programs compressed with packers or protectors These types of protectors are often exploited by malware authors to evade detection Anti Stealth technology is a sophisticated system that provides the detection of dangerous programs such as rootkits which are able to hide themselves from the operating system This means itis not possible to detect them using ordinary testing techniques 4 1 1 1 Real time file system protection Real time file system protection controls all antivirus related events in the system All files are scanned for malicious code at the moment they are opened created or run on your computer Real time file system protection is launched at system startup Real time file system protection checks all types of media and is triggered by various system events such as accessing a file Using ThreatSense technology detection methods as described in the Threat
38. connecting to ESET servers Once these profiles are configured navigate to Tools Scheduler and edit the update task parameters Designate one profile as primary and the other as secondary Selected profile The currently used update profile To change it choose a profile from the drop down menu Add Create new update profiles The bottom part of the window lists existing profiles 5 2 Keyboard shortcuts Key shortcuts that can be used when working with ESET Smart Security include Ctrl G disables GUI in the product Ctrl I opens the ESET SysInspector page Ctrl L opens the Log files page Ctrl S opens the Scheduler page Ctrl Q opens the Quarantine page Ctrl U opens a Username and Password setup Ctrl R resets window to its default size and position on the screen For better navigation in your ESET product the following keyboard shortcuts can be used F1 opens help pages F5 opens Advanced setup Up Down navigation in product through items T expands Advanced setup tree node 92 collapses Advanced setup tree nodes TAB moves the cursor in a window Esc closes the active dialog window 5 3 Diagnostics Diagnostics provides application crash dumps of ESET processes for example ekrn If an application crashes a dump will be generated This can help developers to debug and fix various ESET Smart Security problems Two dump types are available Complete memory dump Records all the contents of system memory when
39. connections where no communication is currently established but the system has opened a port and is waiting for a connection Also show connection within the computer Select this option to only show connections where the remote side is a local system so called localhost connections Right click on a connection to see additional options that include Deny communication for the connection Terminates the established communication This option is available only after clicking on an active connection Show details Choose this option to display detailed information about the selected connection Refresh speed Choose the frequency to refresh the active connections Refresh now Reloads the Network connections window The following options are available only after clicking on an application or process not an active connection Temporarily deny communication for the process Rejects current connections for the given application If a new connection is established the firewall uses a predefined rule A description of the settings can be found in the Rules and zones section Temporarily allow communication for the process Permits current connections for the given application If a new connection is established the firewall uses a predefined rule A description of the settings can be found in the Rules and zones section 84 4 6 9 Quarantine The main function of the quarantine is to safely store infected files F
40. currently scanned file extensions To enable the scanning of files without an extension select Scan extensionless files Do not scan extensionless files becomes available when Scan all files is enabled Excluding files is sometimes necessary if scanning certain file types prevents the program that is using certain extensions from running properly For example it may be advisable to exclude the edb eml and tmp extensions when using Microsoft Exchange servers Using the Add and Remove buttons you can allow or prohibit scanning of specific file extensions Typing an Extension activates the Add button which adds the new extension to the list Select an extension in the list and then click Remove to delete that extension from the list The special symbols asterisk and question mark can be used The asterisk substitutes any character string and the question mark substitutes any symbol Particular care should be taken when specifying excluded addresses because the list should only contain trusted and safe addresses Similarly it is necessary to ensure that the symbols and are used correctly in this list To scan the default set of extensions only click Default and click Yes when prompted to confirm 4 1 1 6 5 Limits The Limits section allows you to specify the maximum size of objects and levels of nested archives to be scanned Maximum object size Defines the maximum size of objects to be scanned The given antivirus modul
41. e tree structure section contains modified values files e the risk level has decreased it was higher in the previous log e athe risk level has increased it was lower in the previous log The explanation section displayed in the left bottom corner describes all symbols and also displays the names of logs which are being compared 99 Log Status Currentlog Generated Previous Log Sysinspector LOG 110725 1042 xmi Loaded ZIP Compare Comparison Result Compare Icons Legend Y Agdeditem Added Item s in Branch Removed item Removed Item s in Branch File Replaced Added or Removed Status Was Lowered Item s in Branch A Status Was Raised File s Replaced in Branch Any comparative log can be saved to a file and opened at a later time Example Generate and save a log recording original information about the system to a file named previous xml After changes to the system have been made open ESET SysInspector and allow it to generate a new log Save it to a file named current xml In order to track changes between those two logs click File gt Compare logs The program will create a comparative log showing differences between the logs The same result can be achieved if you use the following command line option Syslsnpector exe current xml previous xml 5 6 3 Command line parameters ESET SysInspector supports generating reports from the command line using these parameters gen generate log d
42. email optional Your contact email can be included with any suspicious files and may be used to contact you if further information is required for analysis Please note that you will not receive a response from ESET unless more information is needed Select Enable logging to create an event log to record file and statistical information submissions This will enable logging to the Event log when files or statistics are sent 81 4 6 7 Running processes Running processes displays the running programs or processes on your computer and keeps ESET immediately and continuously informed about new infiltrations ESET Smart Security provides detailed information on running processes to protect users with ESET Live Grid technology ESET Smart Security E SE E SMART SECURITY v 4 Tools Running processes uj Fume This window displays a list of running processes with additional information from ESET Live Grid The risk level of each is indicated along with the number of users and time of first discovery Q Computer scan Process Risk Numbe Time of dis Application name p m smss exe a 2 years ago Microsoft Windo Update ew 3 E fm T esrss exe e 2 years ago Microsoft amp Windo amp wininit exe w 2 years ago Microsoft Windo Qe Setup i a winlogon exe a 2 years ago Microsoft amp Windo B services exe a 2 years ago Microsoft amp Windo E CE v en 2 years ago Micr
43. exe HKCU SOFTWARE Microsoft Windows CurrentVersion Run Google Update C Users antoniak AppData Local Google Update GoogleUpdate exe c Category Internet Explorer 7 items HKLM Software Microsoft Internet Explorer Main Default Page URL http thatcrack com Ls The marked entries will be deleted reduced to O byte values or reset to their default values upon script execution The action to be applied to a particular entry depends on the entry category and key value in the specific registry 07 Services This section lists services registered within the system Example 07 Services Name Andrea ADI Filters Service exe path c windows system32 aeadisrv exe state Running Startup Automatic Name Application Experience Service exe path c NwindowsNsystem32Naelupsvc dll state Running startup Automatic Name Application Layer Gateway Service exe path c windows system32 alg exe state Stopped startup Manual kered The services marked and their dependent services will be stopped and uninstalled when the script is executed 08 Drivers This section lists installed drivers Example 08 Drivers Name Microsoft ACPI Driver exe path c windows system32 drivers acpi sys state Running startup Boot Name ADI UAA Function Driver for High Definition Audio Service exe path c windows system32 drivers adihdaud sys state Running startup Manual Ls When you exec
44. firewall etc Log entries older than the specified number of days in the Automatically delete records older than X days field will automatically be deleted Optimize log files automatically If checked log files will be automatically be defragmented if the percentage is higher than value specified in the If the number of unused records exceeds 96 field Click Optimize now to begin defragmenting the log files All empty log entries are removed during this process which improves performance and log processing speed This improvement can be observed especially if the logs contain a large number of entries 4 6 2 Scheduler Scheduler manages and launches scheduled tasks with predefined configuration and properties The Scheduler can be accessed from the ESET Smart Security main program window by clicking Tools gt Scheduler The Scheduler contains a list of all scheduled tasks and configuration properties such as the predefined date time and scanning profile used The Scheduler serves to schedule the following tasks virus signature database update scanning task system startup file check and log maintenance You can add or delete tasks directly from the main Scheduler window click Add or Delete at the bottom Right click anywhere in the Scheduler window to perform the following actions display detailed information perform the task immediately add a new task and delete an existing task Use the 77 checkboxes at the begin
45. is required since each day our servers receive tens of thousands of files making it impossible to reply to all submissions 4 6 13 System updates The Windows update feature is an important component of protecting users from malicious software For this reason it is vital that you install Microsoft Windows updates as soon as they become available ESET Smart Security notifies you about missing updates according to the level you specify The following levels are available No updates No system updates will be offered for download Optional updates Updates marked as low priority and higher will be offered for download Recommended updates Updates marked as common and higher will be offered for download Important updates Updates marked as important and higher will be offered for download e Critical updates Only critical updates will be offered for download Click OK to save changes The System updates window will be displayed after status verification with the update server Accordingly the system update information may not be immediately available after saving changes 4 7 Userinterface The User interface section allows you to configure the behavior of the program s Graphical user interface GUI Using the Graphics tool you can adjust the program s visual appearance and effects used By configuring Alerts and notifications you can change the behavior of detected threat alerts and system notifications These
46. messages that have been classified as spam The default is SPAM Move messages to spam folder When enabled spam messages will be moved to the default junk email folder Use the folder This option moves spam to a user defined folder Mark spam messages as read Select this to automatically mark spam as read It will help you to focus your attention on clean messages Mark reclassified messages as unread Messages originally classified as spam but later marked as clean will be displayed as unread 55 Spam score logging The ESET Smart Security Antispam engine assigns a spam score to every scanned message The message will be recorded in the antispam log ESET Smart Security gt Tools gt Log files gt Antispam protection Do not write The Score cell in the Antispam protection log will be empty e Write only reclassified messages and messages marked as SPAM Select this if you want to record a spam score for messages marked as SPAM Write all messages All messages will be recorded to the log with a spam score Start email client antispam protection automatically When enabled antispam protection will be activated automatically on system startup Allow advanced antispam control Additional antispam databases will be downloaded increasing antispam capabilities and producing better results ESET Smart Security supports Antispam protection for Microsoft Outlook Outlook Express Windows Mai
47. of the main program window Navigation window to the left the Description window to the right and the Details window at the bottom of the main program window The Log Status section lists the basic parameters of a log filter used filter type is the log a result of a comparison etc 5 6 2 1 Program Controls This section contains the description of all program controls available in ESET SysInspector File By clicking File you can store your current system status for later investigation or open a previously stored log For publishing purposes we recommend that you generate a log Suitable for sending In this form the log omits sensitive information current user name computer name domain name current user privileges environment variables etc NOTE You may open previously stored ESET SysInspector reports by dragging and dropping them into the main program window Tree Enables you to expand or close all nodes and export selected sections to Service script List Contains functions for easier navigation within the program and various other functions like finding information online ESET SYSINSPECTOR Detail Ful gt Filtering jum Fine Find Find Risk Level 1 9 N J Status Section Running processes gt smss exe Process Path PID Username s Network Connections E Important Registry Entries Y System x E Services Module System Bi Driv
48. possible to leave the choice of action to the user Each rule consists of conditions which have to be met before a rule is applied and a particular action is performed Basic setup Other settings Name Example rule V Rule activated v L Action Block n V Notify user Source applications Target files Target applications Target registry Overthese applications a C Windows vexplorer exe Ote C Windows notepad exe F Debugging another application DN Intercept events from another application Teminate suspend another application F Start new application V Modify state of another application m r L Use for all operations Add Add group Edit Remove 4 cancel If you select Ask as the default action ESET Smart Security will display a dialog window every time an operation is run You can choose to Deny or Allow the operation If you do not choose an action an action will be selected based on the pre defined rules ESET SMART SECURITY 7 A Allow access to another application Host based Intrusion Prevention System HIPS Application C Program Files Internet Explorer iexplore exe Access type Terminate suspend another application Modify state of another application Target C Windows explorer exe Allow Deny Temporarily remember this action for this process Create rule v Create a rule valid only for this application v Create a rule valid only for operation
49. recommend that you select another drive with more free space available Otherwise compilation may end prematurely due to insufficient free disk space External applications Allows you to specify additional programs that will be run or installed after booting from a ESET SysRescue medium Include external applications Allows you to add external programs to the ESET SysRescue compilation Selected folder Folder in which programs to be added to the ESET SysRescue disk are located 5 7 4 2 ESET Antivirus For creating the ESET SysRescue CD you can select between two sources of ESET files to be used by the compiler ESS EAV folder Files already contained in the folder to which the ESET Security solution is installed on the computer MSI file Files contained in the MSI installer are used Next you can choose to update the location of nup files Normally the default option ESS EAV folder MSI file should be selected In some cases a custom Update folder can be chosen e g to use an older or newer virus signature database version You can use one of the following two sources of username and password Installed ESS EAV Username and password will be copied from the currently installed ESET Security solution From user Username and password entered in the corresponding fields will be used NOTE ESET Security solution on the ESET SysRescue CD is updated either from the Internet or from the ESET Security solution i
50. recommend that you uninstall any other antivirus programs on your system See our ESET Knowledgebase article for a list of uninstaller tools for common antivirus software available in English and several other languages 2 1 Live installer Once you have downloaded the Live installer installation package double click the installation file and follow the step by step instructions in the installer window Important For this type of installation you must be connected to Internet ESET SMART SECURITY English Install ESET Smart Security All in one PC security ESET Smart Security combines NOD32 Antivirus an antispam and a personal firewall to protect your valued data from all kinds of computer threats including malware hacker attacks and social media scams Internet connection is required Select your desired language from the Select product language drop down menu and click Install Allow a few moments for installation files to download After you accept the End User License Agreement you will be prompted to configure ESET Live Grid ESET Live Grid helps ensure that ESET is immediately and continuously informed about new threats in order to protect our customers The system allows you to submit new threats to the ESET Virus Lab where they are analyzed processed and added to the virus signature database By default Yes want to participate is selected which will activate this feature The next step in the in
51. server of any computer into believing that the fake data they supplied is legitimate and authentic The fake information is cached for a certain period of time allowing attackers to rewrite DNS replies of IP addresses As a result users trying to access Internet websites will download computer viruses or worms instead of their original content 114 6 2 3 Worm attacks A computer worm is a program containing malicious code that attacks host computers and spreads via a network Network worms exploit security vulnerabilities in various applications Due to the availability of the Internet they can spread all over the world within a few hours of their release Most worm attacks Sasser SglSlammer can be avoided by using default security settings in the firewall or by blocking unprotected and unused ports Also itis essential that your operating system is updated with the most recent security patches 6 2 4 Port scanning Port scanning is used to determine which computer ports are open on a network host A port scanner is software designed to find such ports A computer port is a virtual point which handles incoming and outgoing data this is crucial from a security point of view In alarge network the information gathered by port scanners may help to identify potential vulnerabilities Such use is legitimate Still port scanning is often used by hackers attempting to compromise security Their first step is to send packets to each port
52. the computer Outbound Internet traffic A local application attempting to establish a connection to another computer Rule creation policy This section allows you to define parameters to be added into newly created rules Add local port Includes the local port number of the network communication For outgoing communications random numbers are usually generated For this reason we recommend enabling this option only for incoming communications Add application Includes the name of the local application This option is suitable for future application level rules rules which define communication for an entire application For example you can enable communication only for a web browser or email client Add remote port Includes the remote port number of the network communication For example you can allow or deny a specific service associated with a standard port number HTTP 80 POP3 110 etc Add remote IP address Trusted zone A remote IP address or zone can be used as a parameter for new rules defining all network connections between the local system and that remote address zone This option is suitable if you want to define actions for a certain computer or a group of networked computers Maximum number of different rules for an application If an application communicates through different ports to various IP addresses etc the firewall in learning mode creates appropriate count of rules for this applic
53. the network can be marked as an Internet browser The check box is two state e Deselected Communication of applications is filtered only for specified ports Selected Communication is always filtered even if a different port is set 59 4 3 3 2 Excluded applications To exclude communication of specific network aware applications from content filtering select them in the list HTTP POP3 IMAP communication of the selected applications will not be checked for threats We recommend using this option only for applications that do not work properly with their communication being checked Running applications and services will be available here automatically Click Add to manually select an application not shown on the protocol filtering list SSS _ _ Advanced setup i Applications excluded from protocol filtering E Network Selected applications will be excluded from protocol filtering HTTP POP3 IMAP T amp c Program Files ESET ESET Smart Security equi exe C Program Files ESETYESET Smart Security ekrn exe QC Program Files ESET ESET Smart Security SysInspector exe e C Program Files Internet Explorer iexplore exe C Program Files TechSmith Snagit 10 TscHelp exe C Program Files Windows Defender MpCmdRun exe H E Email dient protection aI Web access protection Protocol filtering I Exduded applications Exduded IP addresses
54. threats which helps us focus on the right targets ESET Live Grid data plays an important role in setting priorities in our automated processing Additionally itimplements a reputation system that helps to improve the overall efficiency of our anti malware solutions When an executable file or archive is being inspected on a user s system its hash tag is first compared against a database of white and blacklisted items If itis found on the whitelist the inspected file is considered 116 clean and also flagged to be excluded from future scans If it is on the blacklist appropriate actions are taken based on the nature of the threat If no match is found the file is scanned thoroughly Based on the results of this scan files are categorized as threats or non threats This approach has a significant positive impact on scanning performance This reputation system allows for effective detection of malware samples even before their signatures are delivered to user s computer via updated virus database which happens several times a day 6 4 Email Email or electronic mail is a modern form of communication with many advantages It is flexible fast and direct and played a crucial role in the proliferation of the Internet in the early 1990 s Unfortunately with a high level of anonymity email and the Internet leave room for illegal activities such as spamming Spam includes unsolicited advertisements hoaxes and proliferation of malicious so
55. to the Enable HIPS and Enable Self defense settings will take effect after Windows is restarted Disabling the HIPS system also requires a computer restart to take effect Exploit Blocker is designed to fortify commonly exploited application types such as web browsers PDF readers email clients and MS Office components Read more about this type of protection in the glossary Advanced memory scanner works in combination with Exploit Blocker to strengthen protection against malware that has been designed to evade detection by antimalware products through the use of obfuscation and or encryption Read more about this type of protection in the glossary HIPS Filtering can be performed in one of four modes Automatic mode with rules Operations are enabled and a set of pre defined rules are used protect your system Interactive mode User will be prompted to confirm operations Policy based mode Operations not defined by a rule can be blocked Learning mode Operations are enabled and a rule is created after each operation Rules created in this mode can be viewed in the Rule editor but their priority is lower than the priority of rules created manually or rules created in automatic mode After selecting Learning mode the Notify about learning mode expiration in X days option becomes active After the time period defined in the Notify about learning mode expiration in X days is over learning mode is disabled again The maximum time perio
56. to web pages that are usually prohibited by the Parental control filter e File sharing These web pages contain large amounts of data such as photos videos or e books There is a risk that these sites contain potentially offensive material or adult content 67 4 4 2 Blocked and allowed web pages Enter a URL address into the blank field under the list select Allow or Block and click Add to add it to the list To delete an URL address from the list click the remove button jozko Help Web page content filtering Blocked and allowed web pages Allowed and blocked web pages list w allowedpage com x X blockedpage com X pe Ba Block Undo In the URL address list the special symbols asterisk and question mark cannot be used For example web page addresses with multiple TLDs must be entered manually examplepage com examplepage sk etc When you enter a domain to the list all content located on this domain and all subdomains e g sub examplepage com will be blocked or allowed based on your choice of URL based action Note Blocking or allowing a specific web page can be more accurate than blocking or allowing a whole category of web pages Be careful when changing these settings and adding a category web page to the list 4 5 Updating the program Regularly updating ESET Smart Security is the best method to ensure the maximum level of security on your com
57. version of ESET Smart Security information about your computer s operating system version and Location settings The statistics are normally delivered to ESET servers once or twice a day Do not submit files Suspicious files resembling infiltrations in their content or behavior are not submitted to ESET for analysis by means of ESET Live Grid technology Advanced setup Opens a window with additional ESET Live Grid settings If you have used ESET Live Grid before and have disabled it there may still be data packages to send Even after deactivating such packages will be sent to ESET on the next occasion Afterwards no further packages will be created 4 6 6 1 Suspicious files The Files tab in ESET Live Grid advanced setup allows you to configure how threats are submitted to ESET Virus Labs for analysis If you find a suspicious file you can submit it for analysis to our ThreatLabs If it is a malicious application its detection will be added to the next virus signature update Exclusion filter The Exclusion filter allows you to exclude certain files folders from submission The files listed will never be sent to ESET s labs for analysis even if they contain a suspicious code For example it may be useful to exclude files that may carry confidential information such as documents or spreadsheets The most common file types are excluded by default doc etc You can add to the list of excluded files if desired Contact
58. which will be displayed in the header of notification emails Recipient address This field specifies the recipient address which will be displayed in the header of notification emails Send event notifications to LAN computers by means of Messenger service Select this check box to send messages to LAN computers via the Windows messaging service Send notifications to the following computers delimited by a comma Enter the names of computers that will receive notifications via the Windows messaging service Interval between sending messages sec To change the length of the interval between notifications sent via LAN enter the desired time interval in seconds Minimum verbosity for notifications Specifies the minimum verbosity level of notifications to be sent Edit format Communications between the program and a remote user or system administrator are done via emails or LAN messages using the Windows messaging service The default format of the alert messages and notifications will be optimal for most situations In some circumstances you may need to change the message format click Edit format 4 6 11 1 Message format Here you can set up the format of event messages that are displayed on remote computers Threat alert and notification messages have a predefined default format We advise against changing this format However in some circumstances for example if you have an automated email processing s
59. will be allowed to cancel it and install the program without adware Some programs will not install without adware or their functionality will be limited This means that adware may often access the system in a legal way because users have agreed to it In this case it is better to be safe than sorry If there is a file detected as adware on your computer it is advisable to delete it since there is a high probability that it contains malicious code 6 1 6 Spyware This category covers all applications which send private information without user consent awareness Spyware uses tracking functions to send various statistical data such as a list of visited websites email addresses from the user s contact list or a list of recorded keystrokes The authors of spyware claim that these techniques aim to find out more about users needs and interests and allow better targeted advertisement The problem is that there is no clear distinction between useful and malicious applications and no one can be sure that the retrieved information will not be misused The data obtained by spyware applications may contain security codes PINs bank account numbers etc Spyware is often bundled with free versions of a program by its author in order to generate revenue or to offer an incentive for purchasing the software Often users are informed of the presence of spyware during a program s installation to give them an incentive to upgrade to a paid version without i
60. with unsolicited content To modify behavior of the action that will be performed when a removable media is inserted into the computer CD DVD USB press F5to open the Advanced setup window and expand Computer Antivirus and antispyware Removable media and select the default action in the Action to take after inserting removable media drop down menu If the Show scan options option is selected a notification will display which allows you to choose a desired action Scan now An on demand computer scan of the inserted removable media device will be performed e Scan later No action will be performed and the New device detected window will be closed Setup Opens the Removable media setup section ESET SMART SECURITY 7 x A New device detected CD DVD LGE Mobile F s Scan now s Scan later Setup Always use the selected option 4 1 3 Device control ESET Smart Security provides automatic device CD DVD USB control This module allows you to scan block or adjust extended filters permissions and define a users ability to access and work with a given device This may be useful if the computer administrator wishes to prevent use of devices with unsolicited content by users Supported external devices e CD DVD Disk storage e FireWire storage Note Device control in ESET Endpoint Security or ESET Endpoint Antivirus used in a corporate environment supports more types of external devices
61. 18 1c01 16 214 22ff fec9 ca5 Subnet Subnet a group of computers is defined by an IP address and mask for example 2002 c0a8 6301 1 1 64 61 4 3 3 4 SSL protocol checking ESET Smart Security enables you to check protocols encapsulated in SSL protocol You can use various scanning modes for SSL protected communications using trusted certificates unknown certificates or certificates that are excluded from SSL protected communication checking Always scan SSL protocol Select this option to scan all SSL protected communications except communications protected by certificates excluded from checking If anew communication using an unknown signed certificate is established you will not be notified and the communication will automatically be filtered When you access a server with an untrusted certificate that is marked as trusted it is added to the trusted certificates list communication to the server is allowed and the content of the communication channel is filtered Ask about non visited sites exclusions can be set If you enter a new SSL protected site with an unknown certificate an action selection dialog is displayed This mode allows you to create a list of SSL certificates that will be excluded from scanning Do not scan SSL protocol If selected the program will not scan communications over SSL Apply created exceptions based on certificates Activates using exclusions specified in excluded and trusted cer
62. 4 2 1 1 Learning mode The Learning mode feature in ESET Smart Security s Personal firewall automatically creates and saves a rule for each communication that has been established in the system No user interaction is required because ESET Smart Security saves rules according to the predefined parameters This mode is not safe and is recommended only for initial configuration of the Personal firewall Activate Learning mode in Setup gt Network gt Personal Firewall gt Learning mode to display Learning mode options This section includes the following items Warning While in Learning mode the Personal firewall does not filter communication All outgoing and incoming communications are allowed In this mode your computer is not fully protected by the Personal firewall Communication type Select individual principles of rule creation for each type of communication There exist four types of communication Inbound traffic from the Trusted zone An example of an incoming connection within the trusted zone would be aremote computer from within the trusted zone attempting to establish communication with a local application running on your computer Outbound traffic to the Trusted zone A local application attempting to establish a connection to another computer within the local network or within a network in the trusted zone e Inbound Internet traffic A remote computer attempting to communicate with an application running on
63. 96 10 10 1 108 1 V Network adapter type C Virtual adapter VPN tunnel Physical network adapter Wireless connection settings When wireless SSID is When connection profile is When connection is secured General settings for all adapters applicable for multiple network adapters Only one connection is active No wireless connection is established No unsecured wireless connection is established 4 2 4 1 2 Zone authentication Server configuration The authentication process can be executed by any computer server connected to the network that is to be authenticated The ESET Authentication Server application needs to be installed on a computer server that is always accessible for authentication whenever a client attempts to connect to the network The installation file for the ESET Authentication Server application is available for download on ESET s website After you install the ESET Authentication Server application a dialog window will appear you can access the application by clicking Start gt Programs gt ESET gt ESET Authentication Server To configure the authentication server enter the authentication zone name the server listening port default is 80 as well as the location to store the public and private key pair Next generate the public and private key that will be used in the authentication process The private key will remain on the server while the public key needs to be imported on the client side in the
64. A user sharing any folder or directory within the LAN most likely uses this file sharing protocol Within local network communication password hashes are exchanged SMB Relay receives a connection on UDP port 139 and 445 relays the packets exchanged by the client and server and modifies them After connecting and authenticating the client is disconnected SMB Relay creates a new virtual IP address The new address can be accessed using the command net use W192 168 1 1 The address can then be used by any of the Windows networking functions SMB Relay relays SMB protocol communication except for negotiation and authentication Remote attackers can use the IP address as long as the client computer is connected SMB Relay 2 works on the same principle as SMB Relay except it uses NetBIOS names rather than IP addresses Both can carry out man in the middle attacks These attacks allow remote attackers to read insert and modify messages exchanged between two communication endpoints without being noticed Computers exposed to such attacks often stop responding or restart unexpectedly 115 To avoid attacks we recommend that you use authentication passwords or keys 6 2 7 ICMP attacks The ICMP Internet Control Message Protocol is a popular and widely used Internet protocol It is used primarily by networked computers to send various error messages Remote attackers attempt to exploit the weaknesses of the ICMP protocol The ICMP pr
65. After you accept installation will continue For more instructions about installation steps ESET Live Grid and Detection of potentially unwanted applications follow the instructions in the aforementioned section see Live installer qi Setup ESET Smart Security ncs Detection of potentially unwa ap tions oy ESET can detect potentially unwanted applications and ask for confirmation before they install Potentially unwanted applications might not pose security risk but they can affect computer s performance speed and reliability or cause changes in behavior They usually require user s consent before installation Pick an option before you continue Enable detection of potentially unwanted applications Disable detection of potentially unwanted applications Installation mode provides configuration options appropriate for most users These settings provide excellent security easy setup and high system performance Advanced settings are designed for users who have experience with fine tuning programs and who wish to modify advanced settings during installation Click Install to start the installation process and to bypass Advanced settings 2 2 1 Advanced settings After selecting Advanced settings you will be prompted to select a location for the installation By default the program installs to the following directory C Program Files ESET ESET Smart Security Click Browse to change this location n
66. ECURITY v lt d Setup Computer 4S Home Real time file system protection Enabled Configure Q pU Edit exclusions Update HIPS Enabled Configure Ee Setup Anti Theft Disabled x Tools f Gamer mode Disabled Confi v Help and support i Anti Stealth protection Enabled Configure Ee Temporarily disable Antivirus and antispyware protection 3 Computer scan setup Temporarily disable Antivirus and antispyware protection Disables all antivirus and antispyware protection modules When you disable protection the Temporary disable protection window will open allowing you to determine how long protection is disabled by selecting a value from the Time interval drop down menu Click OK to confirm Computer scan setup Click to adjust the parameters of the on demand scanner manually executed scan 19 4 1 1 Antivirus and antispyware Antivirus and antispyware protection guards against malicious system attacks by controlling file email and Internet communication If a threat with malicious code is detected the Antivirus module can eliminate it by first blocking it and then cleaning deleting or moving it to quarantine Scanner options for all protection modules e g Real time file system protection Web access protection allow you to enable or disable detection of the following Potentially unwanted applications PUAs are not necessarily intended to be malicious
67. ESET SMART SECURITY 7 User Guide intended for product version 7 0 and higher Microsoft Windows 8 1 8 7 Vista XP Home Server 2003 Home Server 2011 Click here to download the most recent version of this document ESET SMART SECURITY Copyright 2014 by ESET spol s r o ESET Smart Security was developed by ESET spol s r o For more information visit www eset com All rights reserved No part of this documentation may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording scanning or otherwise without permission in writing from the author ESET spol s r o reserves the right to change any of the described application software without prior notice Worldwide Customer Support www eset com support REV 5 13 2014 Contents 1 1 1 1 2 1 3 2 2 1 2 2 2 3 2 4 2 5 2 6 3 3 1 3 2 3 3 3 4 3 5 4 4 1 ESET Smart SQCUIILY scsi senscscccssdacsscasssascsntiecerD What s new in version 7 scscssssssssssssssssssssscscesesseesesserssesessecenee 6 System requirements eese eeeeeeee ee enetn este anenatn sns 6 PRO LAIT E A A E EA 7 installati Miosina sonnn Live inst alle tiscsssecssccccssaccessecsaccessccctsseecessocssacsscerecasscessseseeceocosccnseacs 8 Offline installation 9 2 21 Advanced settinBs 2 oce epe e rere dae ceno 10 Product activation 5 3 o itr
68. P HTTP Anti Phishing protection allows you to block web pages known to distribute phishing content We strongly recommend that you leave Anti Phishing enabled Antispam protection filters unsolicited email messages User s Whitelist Opens a dialog window where you can add edit or delete email addresses that are considered safe Email messages received from addresses listed in the Whitelist will not be scanned for spam User s Blacklist Opens a dialog window where you can add edit or delete email addresses that are considered unsafe Email messages received from addresses listed in the Blacklist will be assessed as spam User s Exceptions list Opens a dialog window where you can add edit or delete email addresses that may be spoofed and used for sending spam Email messages received from addresses listed in the Exception list will always be scanned for spam By default the Exception list contains all email addresses from existing email client accounts You can disable the web email anti phishing antispam protection module temporarily by clicking Enabled 51 4 3 1 Email client protection Email protection provides control of email communication received through the POP3 and IMAP protocols Using the plug in for Microsoft Outlook and other e mail clients ESET Smart Security provides control of all communications from the email client POP3 MAPI IMAP HTTP When examining incoming messages the program uses all the advanced scan
69. S i i LES Email dients Move messages to spam folder i Email dient integration Use the folder l IMAP IMAPS n POP3 POP3S Mark spam messages as read i Antispam protection V Mark reclassified messages as unread Protocol filtering Spam score logging f Anti Phishing protection H Parental control mE H Q Update Write only redassified messages and messages marked as SPAM H 2 Tools Write all messages lll User interface V Start email dient antispam protection automatically Allow advanced antispam scan Q Search CS Cancel Default One important principle for spam detection is the ability to recognize unsolicited email based on predefined trusted addresses whitelist and spam addresses blacklist All addresses from your contact list are automatically added to the whitelist as well as all other addresses you mark as safe The primary method used to detect spam is the scanning of email message properties Received messages are scanned for basic Antispam criteria message definitions statistical heuristics recognizing algorithms and other unique methods and the resulting index value determines whether a message is spam or not Antispam protection in ESET Smart Security allows you to set different parameters to work with mailing lists Options are as follows Message processing Add text to email subject Enables you to add a custom prefix string to the subject line of
70. Sense engine parameter setup section Real time file system protection can be configured to treat newly created files differently than existing files For example you can configure Real time file system protection to more closely monitor newly created files To ensure a minimal system footprint when using real time protection files that have already been scanned are not scanned repeatedly unless they have been modified Files are scanned again immediately after each virus signature database update This behavior is configured using Smart optimization If this feature is disabled all files are scanned each time they are accessed To modify this option press F5 to open the Advanced setup window and expand Computer Antivirus and antispyware Real time file system protection Click Setup next to ThreatSense engine parameter setup Other and select or deselect Enable Smart optimization By default Real time file system protection launches at system startup and provides uninterrupted scanning In special cases for example if there is a conflict with another real time scanner real time protection can be disabled by deselecting Start Real time file system protection automatically in the Real time file system protection section of Advanced setup 20 Advanced setup Gaer Computer Real time file system protection B E Antivirus and antispyware ThreatSense eng
71. Setup in the Trusted zone section to display the Trusted zone setup window Do not display dialog with Trusted zone settings allows the user to disable the trusted zone setup window each time the presence of a new subnet is detected The currently specified zone configuration is automatically used NOTE If the Personal firewall is set to Automatic mode some settings are not available Click Setup in the Zone and rule editor section to display the Zone setup window where an overview of either rules or zones is displayed based on the currently selected tab The window is divided into two sections The upper section lists all rules in a shortened view The lower section displays details about the rule currently selected in the upper section The bottom of the window has New Edit and Delete Del buttons which allow you to configure rules Connections can be divided into incoming and outgoing connections Incoming connections are initiated by a remote computer attempting to establish a connection with the local system Outgoing connections work in the opposite way the local system contacts a remote computer If anew unknown communication is detected you must carefully consider whether to allow or deny it Unsolicited unsecured or unknown connections pose a security risk to the system If such a connection is established we recommend that you pay particular attention to the remote computer and the application attempting to connect to y
72. add a URL address to the List of addresses excluded from filtering the address will be excluded from scanning You can also allow or block certain addresses by adding them to the List of allowed addresses or List of blocked addresses Click Lists to open the HTTP address mask lists window where you can Add or Remove lists of addresses In order to add an HTTPS URL addresses to the list Always scan SSL protocol must be selected In all lists the special symbols asterisk and question mark can be used The asterisk substitutes any character string and the question mark substitutes any symbol Particular care should be taken when specifying excluded addresses because the list should only contain trusted and safe addresses Similarly itis necessary to ensure that the symbols and are used correctly in this list To activate a list select the List active option If you want to be notified when entering an address from the current list select Notify when applying address from the list 6 4 Web and email B E Email dient protection EES Web access protection MEM HTTP HTTPS URL address management E Protocol filtering E Exduded applications E Exduded IP addresses i BEPSSL Pod Anti Phishing protection H Parental control H Q Update B X Tools H B User interface e 2 fmt Advanced setup Jl Computer URL address management E Network Using URL address mask lists you can specify which addresses will be blocked
73. alarms Advanced heuristics DNA Smart signatures Advanced Heuristics is one of the technologies used by ESET Smart Security to provide proactive threat detection It provides the ability to detect unknown malware based on its functionality through emulation This new binary translator helps bypass anti emulation tricks used by malware 29 writers Its latest version introduces a completely new way of code emulation based on binary translation This new binary translator helps to bypass anti emulation tricks used by malware writers In addition to these improvements DNA based scanning has been significantly updated to allow for better generic detections and address current malware more accurately ESET Live Grid Using ESET reputation technology information about scanned files is verified against data from the cloud based ESET Live Grid to improve detection and scanning speed 4 1 1 6 3 Cleaning The cleaning settings determine the behavior of the scanner while cleaning infected files There are 3 levels of cleaning 4 1 1 6 4 Extensions An extension is a part of a file name delimited by a period An extension defines the type and content of a file This section of the ThreatSense parameter setup lets you define the types of files to scan By default all files are scanned regardless of their extension Any extension can be added to the list of files excluded from scanning If Scan all files is deselected the list changes to show all
74. all other vendors Ctrl 3 displays full detail Ctrl 2 displays medium detail Ctrl 1 basic display BackSpace moves one step back Space moves one step forward Ctrl W expands tree Ctrl Q collapses tree Other controls Ctrl T goes to the original location of item after selecting in search results Ctrl P displays basic information about an item Ctrl A displays full information about an item Ctrl C copies the current item s tree Ctrl X copies items Ctrl B finds information about selected files on the Internet Ctrl L opens the folder where the selected file is located Ctrl R opens the corresponding entry in the registry editor Ctrl Z copies a path to a file if the item is related to a file Ctrl F switches to the search field Ctrl D closes search results CtrI E run service script 98 Comparing Ctrl Alt O opens original comparative log Ctrl AIt R cancels comparison Ctrl Alt 1 displays all items Ctrl Alt 2 displays only added items log will show items present in current log Ctrl Alt 3 displays only removed items log will show items present in previous log Ctrl Alt 4 displays only replaced items files inclusive Ctrl Alt 5 displays only differences between logs Ctrl Alt C displays comparison Ctrl Alt N displays current log Ctrl Alt P opens previous log Miscellaneous F1 view help Alt F4 close program Alt Shift F4 close program without asking Ctrl I log statistics 5 6 2 3 Compare The Compare feature allows
75. analysis of this data can help detect attempts to compromise system security Many other factors indicate potential security risks and allow you to minimize their impact frequent connections from unknown locations multiple attempts to establish connections unknown applications communicating or unusual port numbers used 4 2 7 System integration The ESET Smart Security Personal firewall can operate at several levels All features active The Personal firewall is fully integrated and its components are active by default If your computer is connected to alarge network or to the internet we recommend that you leave this option enabled This is the most secure Personal firewall setting and offers a high level of protection Personal firewall is inactive The Personal firewall is integrated in the system and mediates network communication but does not check for threats Only scan application protocols Only components of the Personal firewall that provide scanning of application protocols HTTP POP3 IMAP and their secured versions are active If the application protocols are not scanned protection is carried out at the level of real time file system protection and on demand computer scan Personal firewall is completely disabled Select this option to completely disengage the Personal firewall No scanning is performed This can be useful when testing if an application is blocked you can check to see if it is blocked by th
76. are products through the use of obfuscation and or encryption Firewall improvements In the new version of ESET Smart Security you can adjust and manage IDS exceptions and the temporary IP address blacklist The IDS detection notification system is now more user friendly and informative Anti phishing improvements ESET Smart Security now blocks scam sites as well as phishing sites Improved submission of suspicious sites and false positive sites by users Specialized cleaner A bundle of the top 3 5 most prevalent critical malware threats Faster and more reliable installation Including an initial scan which runs automatically 20 minutes after installation or reboot Mail plugin compatibility Our plugin now integrates with Office 2013 and Windows Live Mail Improved compatibility in Windows 8 8 1 ESET SysRescue is now fully functional on Windows 8 Toast notifications are now shown in the Windows 8 environment notifying you of HIPS detections or file detections that require user interaction or downloads of potentially unwanted applications For more details about new features in ESET Smart Security please read the following ESET Knowledgebase article What s new in ESET Smart Security 7 and ESET NOD32 Antivirus 7 1 2 System requirements For seamless operation of ESET Smart Security your system should meet the following hardware and software requirements Microsoft Windows XP SP3 600 MHz 32 bit x86 64
77. at contains information about the executable file processed If the relevant CAT file is found the digital signature of that CAT file will be applied in the validation process of the executable This is why there are sometimes files marked as Signed by MS but having a different CompanyName entry Example Windows 2000 includes the HyperTerminal application located in C Program Files Windows NT The main application executable file is not digitally signed but ESET SysInspector marks it as a file signed by Microsoft The reason for this is a reference in C WINNT system32 CatRoot F750E6C3 38EE 11D1 85E5 OO0CO4FC295EE sp4 cat pointing to C Program Files Windows NT hypertrm exe the main executable of the HyperTerminal application and sp4 cat is digitally signed by Microsoft 105 5 6 6 ESET Sysinspector as part of ESET Smart Security To open the ESET SysInspector section in ESET Smart Security click Tools gt ESET SysInspector The management system in the ESET SysInspector window is similar to that of computer scan logs or scheduled tasks All operations with system snapshots create view compare remove and export are accessible within one or two clicks The ESET SysInspector window contains basicinformation about the created snapshots such as create time a short comment name of the user that created the snapshot and snapshot status To compare create or delete snapshots use the corresponding buttons located below the l
78. ating system is running etc 5 7 1 Minimum requirements ESET SysRescue works in the Microsoft Windows Preinstallation Environment Windows PE version 2 x which is based on Windows Vista Windows PE is part of the free Windows Automated Installation Kit Windows AIK or Windows Assesment and Deployment Kit WADK and therefore Windows AIK or WADK must be installed before creating ESET SysRescue http go eset eu AIK http www microsoft com en us download details aspx id 30652 Choosing between these kits depends on operating system version Due to the support of the 32 bit version of Windows PE itis necessary to use a 32 bit installation package of ESET Security solution when creating ESET SysRescue on 64 bit systems ESET SysRescue supports Windows AIK 1 1 and higher as well as WADK 1 0 and higher When installing Windows ADK choose only packages Deployment Tools and Windows Preinstallation Enviroment Windows PE to install Since these packages over 3 0 GB in size a high speed internet connection is recommended to download ESET SysRescue is available in ESET Security solutions version 4 0 and higher Windows ADK supports e Windows 8 e Windows 7 e Windows Vista e Windows Vista Service Pack 1 e Windows Vista Service Pack 2 Note ESET SysRescue may not be available for Windows 8 in older versions of ESET security products In this case we recommend that you upgrade your product or create an ESET SysRescue disk on another v
79. ation This option allows you to limit the number of rules that can be created for one application This option is active when Add remote port is enabled Notify about learning mode expiration in X days Specifies the number of days after which ESET Smart Security will notify the user that Learning mode is still active This option is intended to prevent the user from operating the Personal firewall in Learning mode for an extended period of time We recommend switching the Personal firewall to Learning mode only for a short time while the user initiates typical connections Network communications which are saved during the Learning mode period can be used as the foundation for a permanent set of rules 41 4 2 2 Firewall profiles Profiles can be used to control the behavior of the ESET Smart Security Personal firewall When creating or editing a Personal firewall rule you can assign it to a specific profile or have it apply to every profile When you selecta profile only the global rules rules with no profile specified and the rules that have been assigned to that profile are applied You can create multiple profiles with different rules assigned to easily alter the Personal firewall behavior Click Profiles see figure in section Filtering modes to open the Firewall profiles window where you can Add Edit or Remove profiles Note that in order to Edit or Remove a profile it must not be selected from the Selected profile drop down menu
80. box content change if you are experiencing a system slowdown when working with your email client This can occur when retrieving email from the Kerio Outlook Connector Store Even if integration is not enabled email communication is still protected by the email client protection module POP3 IMAP 52 4 3 1 1 1 Email client protection configuration The Email client protection module supports the following email clients Microsoft Outlook Outlook Express Windows Mail Windows Live Mail and Mozilla Thunderbird Email protection works as a plug in for these programs The main advantage of the plug in is that it is independent of the protocol used When the email client receives an encrypted message it is decrypted and sent to the virus scanner Email to scan Received email Toggles checking of received messages Sent email Toggles checking of sent messages Read email Toggles checking of read messages Action to be performed on infected email No action If enabled the program will identify infected attachments but will leave emails without taking any action Delete email The program will notify the user about infiltration s and delete the message Move email to the Deleted items folder Infected emails will be moved automatically to the Deleted items folder Move email to folder Specify the custom folder where you want to move infected emails when detected Other Repeat scan after update Toggles res
81. can be customized to fit your needs If you choose not to display some notifications they will be displayed in the Hidden notification windows area Here you can check their status show more details or remove them from this window To provide maximum security of your security software you can prevent any unauthorized changes by protecting the settings by a password using the Access setup tool 88 The Context menu is displayed after right clicking an object Use this tool to integrate ESET Smart Security control elements into the context menu 4 7 1 Graphics User interface configuration options in ESET Smart Security allow you to adjust the working environment to fit your needs These configuration options are accessible in the Advanced setup tree by expanding User interface and clicking Graphics In the User interface elements section the Graphical user interface option should be disabled if the graphical elements slow the performance of your computer or cause other problems The graphical interface may also need to be turned off for visually impaired users as it may conflict with special applications that are used for reading text displayed on the screen If you want to deactivate the ESET Smart Security splash screen deselect Show splash screen at startup Enable Select active control element to cause the system to highlight any element which is currently under the active area of the mouse cursor The highlighted element will be act
82. canning after a virus signature database update Accept scan results from other modules If this is selected the email protection module accepts scan results of other protection modules 4 3 1 2 IMAP IMAPS scanner The Internet Message Access Protocol IMAP is another Internet protocol for email retrieval IMAP has some advantages over POP3 for example multiple clients can simultaneously connect to the same mailbox and maintain message state information such as whether or not the message has been read replied to or deleted ESET Smart Security provides protection for this protocol regardless of the email client used The protection module providing this control is automatically initiated at system startup and is then active in memory IMAP protocol control is performed automatically without the need to reconfigure the email client By default all communication on port 143 is scanned but other communication ports can be added if necessary Multiple port numbers must be delimited by a comma Encrypted communication will be not scanned To enable the scanning of encrypted communication and view the scanner setup navigate to SSL protocol checking in Advanced setup section click Web and email Protocol filtering SSL and enable the Always scan SSL protocol option 53 2 EN Advanced setup Ger ll Computer IMAP IMAPS scanner a Network IMAP scanner setup EB Web and email T Enat ea B E Email di
83. cation present and running on your computer and you did not install it please consult your network administrator or remove the application 6 1 9 Potentially unwanted applications Potentially unwanted applications PUAs are not necessarily intended to be malicious but may affect the performance of your computer in a negative way Such applications usually require consent before installation If they are present on your computer your system behaves differently compared to the state before their installation The most significant changes are New windows you haven t seen previously pop ups ads Activating and running of hidden processes Increased usage of system resources e Changes in search results Application communicates with remote servers 6 2 Types of remote attacks There are many special techniques which allow attackers to compromise remote systems These are divided into several categories 6 2 1 DoS attacks DoS or Denial of Service is an attempt to make a computer or network unavailable for its intended users The communication between afflicted users is obstructed and can no longer continue in a functional way Computers exposed to DoS attacks usually need to be restarted in order to work properly In most cases the targets are web servers and the aim is to make them unavailable to users for a certain period of time 6 2 2 DNS Poisoning Using DNS Domain Name Server poisoning hackers can trick the DNS
84. cified time interval System information Contains detailed information about hardware and software along with information about set environmental variables user rights and system event logs File details A list of important system files and files in the Program Files folder Additional information specific for the files can be found in the Description and Details windows About Information about version of ESET SysInspector and the list of program modules 97 5 6 2 2 1 Keyboard shortcuts Key shortcuts that can be used when working with the ESET SysInspector include File Ctrl O opens existing log Ctrl S saves created logs Generate Ctrl G generates astandard computer status snapshot Ctrl H generates a computer status snapshot that may also log sensitive information Item Filtering 1 0 fine risk level 1 9 items are displayed 2 fine risk level 2 9 items are displayed 3 fine risk level 3 9 items are displayed 4 U unknown risk level 4 9 items are displayed 5 unknown risk level 5 9 items are displayed 6 unknown risk level 6 9 items are displayed 7 B risky risk level 7 9 items are displayed 8 risky risk level 8 9 items are displayed 9 risky risk level 9 items are displayed decreases risk level increases risk level Ctrl 9 filtering mode equal level or higher Ctrl 0 filtering mode equal level only View Ctrl 5 view by vendor all vendors Ctrl 6 view by vendor only Microsoft Ctrl 7 view by vendor
85. col used for the rule Click Select protocol to open the Protocol selection window All rules are enabled For every profile by default Alternatively select a custom firewall profile using the Profiles button If you click Log the activity connected with the rule will be recorded in alog Notify user displays a notification when the rule is applied At the bottom of all three tabs is a summary of the rule You will see the same information if you click the rule in the main window Tools Network connections right click the rule and select Show details see chapter Network connections When creating a new rule you have to enter a name forthe rule into the Name field Select the direction to which the rule applies from the Direction drop down menu Select the action to be executed when a communication meets the rule from the Action drop down menu A good example of adding a new rule is allowing your Internet browser to access the network In this example the following must be configured n the General tab enable outgoing communication via the TCP and UDP protocol e Add the process representing your browser application for Internet Explorer it is iexplore exe in the Local tab n the Remote tab enable port number 80 only if you wish to allow standard Internet browsing activities 4 2 4 Configuring zones In the Zone setup window you can specify the zone name description network address list and zone authentication see a
86. configuration file you want to import The steps to export a configuration are very similar In the main program window click Setup gt Import and export settings Select Export settings and enter the file name of the configuration file i e export xml Use the browser to select a location on your computer to save the configuration file Note You may encounter an error while exporting settings if you do not have enough rights to write the exported file to specified directory The current configuration of ESET Smart Security can be saved to an XML file and restored at a later time when needed Import and export 93 5 5 Idle state detection Idle state detection settings can be configured in Advanced setup under Tools gt Idle state detection These settings specify a trigger for Idle state scanning when the screen saver is running the computer is locked auser logs off Use the check boxes for each respective state to enable or disable the different idle state detection triggers 5 6 ESET SysInspector 5 6 1 Introduction to ESET Sysinspector ESET SysInspector is an application that thoroughly inspects your computer and displays gathered data in a comprehensive way Information like installed drivers and applications network connections or important registry entries can help you to investigate suspicious system behavior be it due to software or hardware incompatibility or malware infection You can acc
87. created Deletion enabled Enables you to select fast erasing and complete erasing Burning device Select the drive to be used for burning Warning This is the default option If a rewritable CD DVD is used all the data on the CD DVD will be erased The Medium section contains information about the medium in your CD DVD device Burning speed Select the desired speed from the drop down menu The capabilities of your burning device and the type of CD DVD used should be considered when selecting the burning speed 5 7 5 Working with ESET SysRescue For the rescue CD DVD USB to work effectively you must start your computer from the ESET SysRescue boot media Boot priority can be modified in the BIOS Alternatively you can use the boot menu during computer startup usually using one of the F9 F12 keys depending on the version of your motherboard BIOS After booting up from the boot media ESET Security solution will start Since ESET SysRescue is used only in specific situations some protection modules and program features present in the standard version of ESET Security solution are not needed their list is narrowed down to Computer scan Update and some sections in Setup and Tools The ability to update the virus signature database is the most important feature of ESET SysRescue we recommend that you update the program prior starting a Computer scan 109 5 7 5 1 Using ESET SysRescue Suppose that computers in the network ha
88. cting If necessary restart computer without notifying The next installation window offers the option to set a password to protect your program settings Select Protect configuration settings with a password and enter your password into the the New password and Confirm new password fields This password will be required to change or access the settings of ESET Smart Security When both password fields match click Next to continue To complete the next installation steps ESET Live Grid and Detection of potentially unwanted applications follow the instructions in the Live installer section see Live installer Next select a filtering mode for the ESET Personal firewall Four filtering modes are available for the ESET Smart Security Personal firewall The behavior of the firewall changes based on the selected mode Filtering modes also influences the level of user interaction required To disable the first scan after installation that is normally performed when installation finishes to check for malicious code deselect the check box next to Enable scan after installation Click Install in the Ready to install window to complete installation 2 3 Product activation After the installation is complete you will be prompted to activate your product There are several methods for activating your product Availability of a particular activation scenario in the activation window may vary depending on the country as well as the means of distribut
89. ction To verify that real time protection is working and detecting viruses use a test file from eicar com This test file is a harmless file detectable by all antivirus programs The file was created by the EICAR company European Institute for Computer Antivirus Research to test the functionality of antivirus programs The file is available for download www eicar org download eicar com NOTE Before performing a real time protection check it is necessary to disable the firewall If the firewall is enabled it will detect the file and prevent test files from downloading 4 1 1 1 5 What to do if real time protection does not work In this chapter we describe problems that may arise when using real time protection and how to troubleshoot them Real time protection is disabled If real time protection was inadvertently disabled by a user it needs to be reactivated To reactivate real time protection navigate to Setup in the main program window and click Real time file system protection If real time protection is not initiated at system startup it is usually because Start Real time file system protection automatically is deselected To enable this option navigate to Advanced setup F5 and click Computer gt Antivirus and antispyware gt Real time file system protection in the Advanced setup tree In the Advanced setup section at the bottom of the window make sure that the Start Real time file system protection automatically check box is
90. ction permanently is possible in the advanced setup Block network Personal firewall will block all outgoing incoming network and internet traffic Temporarily disable firewall Switches the firewall to an inactive state See the chapter System integration of Personal firewall for more information Advanced setup Select this option to enter the Advanced setup tree There are also other ways to open Advanced setup such as pressing the F5 key or navigating to Setup Enter advanced setup Log files Log files contain information about important program events that have occurred and provide an overview of detected threats Reset window layout Resets the ESET Smart Security s window to its default size and position on the screen Activate your product Select this option if you have not yet activated your ESET security product orto reenter product activation credentials after renewing your license About Provides system information details about the installed version of ESET Smart Security and the installed program modules Here you can also find the license expiration date and information about the operating system and system resources 4 7 6 Context menu The context menu is displayed after right clicking an object The menu lists all of the actions that you can perform on an object It is possible to integrate ESET Smart Security control elements into the context menu More detailed setup opt
91. ctivity Based on these heuristics objects are assigned a risk level from 1 Fine green to 9 Risky red NOTE Known applications marked as Fine green are definitely clean whitelisted and will be excluded from scanning as this will improve the scanning speed of on demand computer scan or Real time file system protection on your computer Number of users The number of users that use a given application This information is gathered by ESET Live Grid technology Time of discovery Period of time since the application was discovered by ESET Live Grid technology NOTE When an application is marked as Unknown orange security level it is not necessarily malicious software Usually it is just a newer application If you are not sure about the file you can submit file for analysis to the ESET Virus Lab If the file turns out to be a malicious application its detection will be added to one of the upcoming updates Application name The given name of a program or process Open in a new window The running processes information will be opened in a new window 82 By clicking a given application at the bottom the following information will appear at the bottom of the window File Location of an application on your computer File size File size in B bytes File description File characteristics based on the description from the operating system Company name Name of the vendor or application process
92. d Windows Server 2008 the new Windows Filtering Platform WFP architecture is used to check network communication Since the WFP technology uses special monitoring techniques the following options are not available HTTP POP3 and IMAP ports Limits routing the traffic to the internal proxy server only for the corresponding ports Applications marked as web browsers and email clients Limits routing the trafficto the internal proxy server only for the applications marked as browsers and email clients Web and email gt Protocol filtering gt Web and email clients Ports and applications marked as web browsers or email clients Enables routing of all traffic on the corresponding ports as well as all the communication of the applications marked as browsers and email clients on the internal proxy server 4 3 3 1 Web and email clients NOTE Starting with Windows Vista Service Pack 1 and Windows Server 2008 the new Windows Filtering Platform WFP architecture is used to check network communication Since WFP technology uses special monitoring techniques the Web and email clients section is not available Because of the enormous amount of malicious code circulating the Internet safe Internet browsing is a very important aspect of computer protection Web browser vulnerabilities and fraudulent links help malicious code enter the system unnoticed which is why ESET Smart Security focuses on web browser security Each application accessing
93. d is 14 days After this time period is over a pop up window will open in which you can edit the rules and select a different filtering mode The HIPS system monitors events inside the operating system and reacts accordingly based on rules similar to the rules used by the personal firewall in ESET Smart Security Click Configure rules to open the HIPS rule management window Here you can select create edit or delete rules In the following example we will demonstrate how to restrict unwanted behavior of applications 36 1 Name the rule and select Block from the Action drop down menu 2 Open the Target applications tab Leave the Source applications tab blank to apply your new rule to all applications attempting to perform any of the selected operations in the Operations list on applications in the Over these applications list 3 Select Modify state of another application all operations are described in product help which can be accessed by pressing F1 4 Add one or several applications you wish to protect 5 Select the Notify user check box to display a notification any time that a rule is applied 6 Click OK to save the new rule Rules define how the Host based Intrusion Prevention System decides which applications have allowed or blocked access to selected files parts of registry or other applications It is also
94. d modules from FOLDER quarantine FOLDER exclude files matching MASK from scanning scan subfolders default do not scan subfolders maximum sub level of folders within folders to scan follow symbolic links default skip symbolic links scan ADS default do not scan ADS log output to FILE overwrite output file default append log output to console default do not log output to console also log clean files do not log clean files default show activity indicator scan and automatically clean all local disks scan files default do not scan files scan memory scan boot sectors do not scan boot sectors default scan archives default do not scan archives only scan files smaller than SIZE megabytes default 0 unlimited maximum sub level of archives within archives nested archives to scan scan archives for LIMIT seconds at maximum only scan the files in an archive if they are smaller than SIZE default 0 unlimited only scan the files in a self extracting archive if they are smaller than SIZE megabytes default 0 unlimited scan email files default do not scan email files scan mailboxes default no mailbox sfx no sfx rtp no rtp unsafe no unsafe unwanted no unwanted suspicious no suspicious pattern no pattern heur no heur adv heur no adv heur ext EXTENSIONS ext exclude EXTENSIONS clean mode MODE quarantine no quarantine General options help
95. d on additional device parameters that can be specified in the rule configuration The list of rules contains several descriptions of a rule such as name type of external device action to perform after connecting an external device to your computer and log severity Click Add or Edit to manage a rule Click Copy to create a new rule with predefined options used for another selected rule XML strings displayed when clicking a rule can be copied to the clipboard to help system administrators to export import these data and use them for example in ESET Remote Administrator By pressing CTRL and clicking you can select multiple rules and apply actions such as deleting or moving them up or down the list to all selected rules The Enabled check box disables or enables a rule this can be useful if you don t wish to delete a rule permanently in case you wish to use itin the future The control is accomplished by rules that are sorted in the order determining their priority with higher priority rules on top You can right click a rule to display the context menu Here you can set the log entries verbosity severity of a rule Log entries can be viewed from the main window of ESET Smart Security in Tools gt Log files Click Populate to auto populate removable media device parameters for devices connected to your computer 34 4 1 3 2 Adding Device control rules A Device control rule defines the action that will be taken when a device meeting th
96. d to define rules However you can also add custom user defined rules Automatic mode allows all outbound trafficfor the given system and blocks all new connections initiated from the network side Interactive mode Allows you to build a custom configuration for your Personal firewall When a communication is detected and no existing rules apply to that communication a dialog window reporting an unknown connection will be displayed The dialog window gives the option of allowing or denying the communication and the decision to allow or deny can be remembered as a new rule for the Personal firewall If you choose to create a new rule at this time all future connections of this type will be allowed or blocked according to the rule Policy based mode Blocks all connections which are not defined by a specific rule that allows them This mode allows advanced users to define rules that permit only desired and secure connections All other unspecified connections will be blocked by the Personal firewall Learning mode Automatically creates and saves rules this mode is suitable for initial configuration of the Personal firewall No user interaction is required because ESET Smart Security saves rules according to predefined parameters Learning mode is not secure and should only be used until all rules for required communications have been created Profiles are a tool to control the behavior of the ESET Smart Security Personal firewall 40
97. ddress communication Port plus Username and Password for the proxy server if required The proxy server settings were not set globally but ESET Smart Security will connect to a proxy server for updates e Your computer is connected to the Internet via a proxy server The settings are taken from Internet Explorer during program installation but if they are subsequently changed e g if you change your ISP please check that the HTTP proxy settings listed in this window are correct Otherwise the program will not be able to connect to the update servers The default setting for the proxy server is Use global proxy server settings NOTE Authentication data such as Username and Password is intended for accessing the proxy server Complete these fields only if a username and password are required Please note that these fields are not for your Username Password for ESET Smart Security and should only be completed if you know you need a password to access the internet via a proxy server 4 5 1 2 3 Connecting to the LAN When updating from a local server with an NT based operating system authentication for each network connection is required by default To configure such an account click the LAN tab The Connect to LAN as section offers the System account default Current user and Specified user options Select the System account default option to use the system account for authentication Normally no authentication process takes plac
98. e subject based filtering of infected emails if supported by your email program It also increases the level of credibility for the recipient and if an infiltration is detected provides valuable information about the threat level of a given email or sender Template added to the subject of infected email Edit this template if you wish to modify the subject prefix format of an infected email This function will replace the message subject Hello with a given prefix value virus to the following format virus Hello The variable V RUSNAME represents the detected threat 4 3 1 1 Integration with email clients Integration of ESET Smart Security with email clients increases the level of active protection against malicious code in email messages If your email client is supported integration can be enabled in ESET Smart Security When integration is activated the ESET Smart Security toolbar is inserted directly into the email client allowing for more efficient email protection Integration settings are available through Setup Enter advanced setup Web and email Email client protection Email client integration Email clients that are currently supported include Microsoft Outlook Outlook Express Windows Mail Windows Live Mail and Mozilla Thunderbird For a complete list of supported email clients and their versions referto the following ESET Knowledgebase article Select the check box next to Disable checking upon in
99. e 109 5 7 5 1 Using ESET Sys ReSCU soisscecesssssssiorsscsndssassesabesnconnsancs 110 Command Line eese eeeeeee te tetntataten tnn ta tentata nans 110 Gossau ie drop n POI ERRAT bbe Types of infiltration eere ee eee eese teen teen enata tnus 112 6 1 1 PI In H 112 6 1 2 LTU HMM 112 6 1 3 TROJANS e 112 6 1 4 oid M 113 6 1 5 Dur c 113 6 1 6 SDVWall8 ciere cout ue doa ed eeu ve dco YR qc h dne ch eeu de da pues 113 6 1 7 Lc M M H R 114 6 1 8 Potentially unsafe applications sssssssss 114 6 1 9 Potentially unwanted applications 114 Types of remote attackS cscssscsscscscsecscssscsesssscsssssseseserers 114 6 2 1 DoS attacks tritt ies dr tent iR 114 6 2 2 DING POMS ONIN viscisscsiacsaciacaascdeiaaciasienaabcnesaedgaciasaassnasaeis 114 6 2 3 Worm attacks c 115 6 2 4 Port SEAM Bix e caus eqdua a aaa drag Pa RUE ERE EE 115 6 2 5 TCP desynchronization noroeste pro cocer rh 115 6 2 6 SMB Relay 115 6 2 7 ICMP attacks oie adress bd saa a beides hend io na sb bei edi inde 116 ESET Technology retinerent co kept tins ati era nktens 116 6 3 1 Exploit BlOCKGE id ree o rode dni erdt 116 6 3 2 Advanced Memory Scanner eeeeeeeeeee 116 6 3 3 Vulnerability Shield 2 es ooo oo er inier 116 6 3
100. e BIOS versions may report problems with the BIOS boot manager communication e g on Windows Vista and booting exits with the following error message file boot bcd status 0xc000000e info an error occurred while attemping to read the boot configuration data If you encounter this message we recommend selecting CD instead of USB medium 5 7 4 Settings Before initiating ESET SysRescue creation the install wizard displays compilation parameters These can be modified by clicking the Change button The available options include Folders e ESET Antivirus Advanced nternet protocol e Bootable USB device when the target USB device is selected Burning when the target CD DVD drive is selected The Create option is inactive if no MSI installation package is specified or if no ESET Security solution is installed on the computer To select an installation package click Change and click the ESET Antivirus tab Also if you do not fill in username and password Change ESET Antivirus the Create option is greyed out 107 5 7 4 1 Folders Temporary folder is a working directory for files required during ESET SysRescue compilation ISO folder is a folder where the resulting ISO file is saved after the compilation is completed The list on this tab shows all local and mapped network drives together with the available free space If some of the folders here are located on a drive with insufficient free space we
101. e action carried out while cleaning do not copy infected files to Quarantine show help and quit show version information and quit preserve last access timestamp no threat found threat found and cleaned some files could not be scanned may be threats threat found error NOTE Exit codes greater than 100 mean that the file was not scanned and thus can be infected 111 6 Glossary 6 1 Types of infiltration An Infiltration is a piece of malicious software trying to enter and or damage a user s computer 6 1 1 Viruses A computer virus is a piece of malicious code that is pre pended or appended to existing files on your computer Viruses are named after biological viruses because they use similar techniques to spread from one computer to another As for the term virus it is often used incorrectly to mean any type of athreat This usage is gradually being overcome and replaced with a more accurate term malware malicious software Computer viruses mainly attack executable files and documents In short this is how a computer virus works after execution of an infected file the malicious code is called and executed prior to the execution of the original application A virus can infect any files that the current user has write permissions for Computer viruses can range in purpose and severity Some of them are extremely dangerous because of their ability to purposely delete files from a hard drive On the other hand
102. e firewall This is the least secure option use caution when disabling the firewall completely Postpone Personal firewall module update until a computer restart Personal firewall updates will only be downloaded and installed following a computer restart 50 4 3 Web and email Web and email configuration can be found in the Setup pane by clicking on Web and email From here you can access more detailed settings of the program E JI SMART SECURITY v lt d Setup Web and email 4S Home Web access protection 9 Enabled Configure o Computer scan Email client protection Enabled Update Configure He Setup Anti Phishing protection Enabled Configure Tools X Antispam protection 9 Enabled Configure s Help and support User s Whitelist User s Blacklist User s Exceptions list Internet connectivity is a standard feature for personal computers Unfortunately the Internet has become the primary medium for distributing malicious code For this reason it is essential that you carefully consider your Web access protection settings Click Configure to open web email anti phishing antispam protection settings in Advanced setup Email client protection provides control of email communications received through POP3 and IMAP protocol Using the plug in program for your email client ESET Smart Security provides control of all communications to and from your email client POP3 MAPI IMA
103. e if there is no authentication data supplied in the main update setup section To ensure that the program authenticates using a currently logged in user account select Current user The drawback of this option is that the program is not able to connect to the update server if no user is currently logged in Select Specified user if you want the program to use a specific user account for authentication Use this method when the default system account connection fails Please be aware that the specified user account must have access to the update files directory on the local server Otherwise the program will not be able to establish a connection and download updates Warning When either Current user or Specified user is selected an error may occur when changing the identity of the program to the desired user We recommend entering the LAN authentication data in the main update setup section In this update setup section the authentication data should be entered as follows domain nameYuser if it is a workgroup enter workgroup_name name and password When updating from the HTTP version of the local server no authentication is required Select Disconnect from server after update if connection to the server remains active even after updates have been downloaded 73 4 5 2 Update rollback If you suspect that a new update of the virus database and or program modules may be unstable or corrupt you can roll back to the previous version and d
104. e rires 80 4 6 6 1 SUSPICIOUS files eere etie eie rena 81 4 6 7 Running processes 82 4 6 8 Network cornectlons neenon dein rines 83 4 6 9 Quiairantilig ccce de e tcr re enter ea eere to en e 85 4 6 10 Proxy server SOEUDuu eost opes iata ari pr ba Re toRP b PR PaL a 86 4 6 11 Alerts andinotifi cations catre rete eredi peas 86 4 6 11 1 Message format rn erre AERA c2s 87 4 6 12 Submission of samples for analysis ssusssss 88 4 6 13 Systemiupdates 2 iei census aaiae 88 User interface 4488 4 7 1 GRO MICS t 89 4 7 2 Alerts andnotificatiolis eerie tnr irn 89 4 7 2 1 Advanced setup ini rris Ene enn ede e euius 89 4 7 3 Hidden notification windows 90 4 7 4 Access Setpa iarna aio En Raa 90 4 7 5 Program MENU eC 90 4 7 6 Context MENU ieaie dE eee Ea EEE ERNS iS 91 Advanced user cesar soin khan ah a da Pisas as 92 Profile manager occorre teri bn era orae era honte assisa apa iiaae 92 Keyboard shortcuts eese eeeeeea sete tsn teta tnntntnans 92 P ET 4 pri pcHm dH 93 Import and export SettingsS ses seseseeeseessressreosreoseesereseeeseeese 93 Idle state detection esses esee tntatentntntans 94 ESET SySINSPOCUOM 94 5 6 1 Introduction to ESET SysInspector ssesseeeeee 94 5 6 1 1 Starting ESET SysInSpectOt iies eese oomen rrt mer ar tnn 94 5 6 2 User Interface and application usage
105. e rule criteria is connected to the computer Rule Edito exe Name Block USB for user 7 Enabled Device Type Disk Storage x Rights Block Vendor Games company Inc Model basic Serial Number 0x4322600934 User List Any user or group i mam Enter a description of the rule into the Name field for better identification Selecting the check box next to Enabled disables or enables this rule this can be useful if you don t wish to delete the rule permanently Device type Choose the external device type from the drop down menu USB Bluetooth FireWire The types of devices are inherited from the operating system and can be seen in the system Device manager providing a device is connected to the computer The Optical storage device type in the drop down menu refers to the storage of data on an optically readable medium e g CDs DVDs Storage devices cover external disks or conventional memory card readers connected via USB or FireWire Smart card readers encompass readers of smart cards with an embedded integrated circuit such as SIM cards or authentication cards Examples of imaging devices are scanners or cameras these devices do not provide information about users only about their actions This means that imaging devices can only be blocked globally Rights Access to non storage devices can be either allowed or blocked By contrast rules for storage devices allow for selec
106. e will then scan only objects smaller than the size specified This option should only be changed by advanced users who may have specific reasons for excluding larger objects from scanning Default value unlimited Maximum scan time for object sec Defines the maximum time value for scanning of an object If a user defined value has been entered here the antivirus module will stop scanning an object when that time has elapsed regardless of whether the scan has finished Default value unlimited Archive nesting level Specifies the maximum depth of archive scanning Default value 10 Maximum size of file in archive This option allows you to specify the maximum file size for files contained in archives when they are extracted that are to be scanned Default value unlimited If scanning of an archive is prematurely terminated for these reasons the archive check box will remain deselected Note We do not recommend changing the default values under normal circumstances there should be no reason to modify them 30 4 1 1 6 6 Other You can configure the following options in the Other section Log all objects If this option is selected the log file will show all the scanned files even those not infected For example if an infiltration is found within an archive the log will list also clean files contained within the archive Enable Smart optimization With Smart Optimization enabled the most optimal settings are u
107. earch 3 3 Trusted zone setup It is necessary to configure the Trusted zone to protect your computer in a network environment You can allow other users to access your computer by configuring the Trusted zone to allow sharing Click Setup Network Change the protection mode of your computer in the network A window will display options allowing you to choose the desired protection mode of your computer in the network Trusted zone detection occurs after ESET Smart Security installation and whenever your computer connects to a new network Therefore there is usually no need to define the Trusted zone By default when a new zone is detected a dialog window will prompt you to set the protection level for that zone SMART SECURITY New network connection detected Select protection mode for this network Subnet 10 1 193 0 255 255 255 0 DNS extension hq eset com DHCP address 10 1 81 21 Public network Select this option if you are connecting to a public Wi Fi e g at a cafe at an airport or in a hotel The public mode makes your computer invisible to other computers in the network Home work network N Choose this mode if you are connecting at home or at work In this mode your computer will be visible to other computers in the network You can decide for a different mode for this network later in the Setup section Show Advanced setup Cancel Buy License WAE taU Warning An incorrect trusted zone co
108. ecovery Document protection F f714c092c725692feb44acd2b7d677f8 Startup scan F IDR Idr exe Idle state scanning t il Parental control H Q Update H 2 Tools M User interface Edit Vf Remove Q Search Wok cancel __Defeuit Note A threat within a file will not be detected by the Real time file system protection module or Computer scan module if a file meets the criteria for exclusion from scanning Path Path to excluded files and folders Threat If there is a name of a threat next to an excluded file it means that the file is only excluded for the given threat not completely If that file becomes infected later with other malware it will be detected by the antivirus module This type of exclusion can only be used for certain types of infiltrations and it can be created either in the threat alert window reporting the infiltration click Show advanced options and then select Exclude from detection or by clicking Setup Quarantine and then right clicking the quarantined file and selecting Restore and exclude from detection from the context menu Add Excludes objects from detection Edit Enables you to edit selected entries Remove Removes selected entries 28 4 1 1 6 ThreatSense engine parameters setup ThreatSense is technology comprised of many complex threat detection methods This technology is proactive which means it also provides protection d
109. ection or Parental control In these logs you can see time URL address user and application that created a connection to the particular website Antispam protection Contains records related to email messages that were marked as spam 76 Parental control Shows web pages blocked or allowed by Parental control The Match type and Match values columns tell you how the filtering rules were applied Device control Contains records of removable media or devices that were connected to the computer Only devices with respective Device control rules will be recorded to the log file If the rule does not match a connected device a log entry for a connected device will not be created Here you can also see details such as device type serial number vendor name and media size if available In each section the displayed information can be directly copied to the clipboard keyboard shortcut Ctrl C by selecting the entry and clicking Copy To select multiple entries the CTRL and SHIFT keys can be used You can show the context menu by right clicking a specific entry The following options are available in the context menu Filter records of the same type After activating this filter you will only see records of the same type diagnostics warnings Filter Find When enabled a Log filtering window will pop up where you can define the filtering criteria Disable filter Clears all filter settings as desc
110. end only excluding web certificates that are guaranteed to be safe and where communication utilizing the certificates does not need to be checked To delete selected items from the list click Remove Click Show or double click the certificate to display information about the selected certificate 4 3 3 4 1 3 Encrypted SSL communication If the computer is configured for SSL protocol scanning a dialog window prompting you to choose an action may be opened when there is an attempt to establish an encrypted communication using an unknown certificate The dialog window contains the following information name of the application that initiated the communication and name of the certificate used If the certificate is not located in the Trusted Root Certification Authorities store it is considered to be untrusted The following actions are available for certificates Yes The certificate will be temporarily marked as trusted the alert window will not be displayed on the next attempt to use the certificate for the duration of the current session Yes always Marks the certificate as trusted and adds it to the list of trusted certificates no alert windows will be displayed for trusted certificates No Marks the certificate as untrusted for the current session the alert window will be displayed on the next attempt to use the certificate Exclude Adds the certificate to the list of excluded certificates data transferred over t
111. ent protection x i i LE Email dents Ports used by IMAP protocol Email dient integration 143 a POP3 POP3S IMAPS scanner setup H E Antispam protection fitteri i B eb access protection i iB Protocol filtering Do not use IMAPS protocol checking Excluded applications Use IMAPS protocol checking for selected ports Exduded IP addresses SSL Ports used by IMAPS protocol r4 Anti Phishing protection 585 993 M Parental control H 2 Tools H B User interface roii cms pefau 4 3 1 3 POP3 POPSS filter The POP3 protocol is the most widespread protocol used to receive email communication in an email client application ESET Smart Security provides protection for this protocol regardless of the email client used The protection module providing this control is automatically initiated at system startup and is then active in memory For the module to work correctly please make sure it is enabled POP3 protocol checking is performed automatically without requiring re configuration of the email client By default all communication on port 110 is scanned but other communication ports can be added if necessary Multiple port numbers must be delimited by a comma Encrypted communication will be not scanned To enable the scanning of encrypted communication and view the scanner setup navigate to SSL protocol checking in Advanced setup section click Web and email Protocol filtering SSL and enable the Always scan SSL protoco
112. ers gt 87 smss exe 264 Critical Files See 348 H Q System Scheduler Tasks E System Information gt wininitexe 396 f About a winlogon exe 448 gt 87 services exe 476 4 m r E c windows system32 smss exe SHAL A81B48A5D6A06543ED36B7E6EA75C5E52B79DD37 Last Write Time 2009 07 14 03 14 J Creation Time 2009 07 14 01 11 File Size 69632 File Description Windows Session Manager Company Name Microsoft Corporation E File Version 6 1 7600 16385 win7 rtm 090713 1255 Product Name Microsoft Windows Operating System Internal Name smss exe Signer Microsoft Corporation 3 Log Status Cloud Age 2 years ago Cumentlog Generated Cloud Volume 10000000 95 Help Contains information about the application and its functions Detail This setting influences the information displayed in the main program window to make the information easier to work with In Basic mode you have access to information used to find solutions for common problems in your system In the Medium mode the program displays less used details In Full mode ESET SysInspector displays all the information needed to solve very specific problems Filtering Item filtering is best used to find suspicious files or registry entries in your system By adjusting the slider you can filter items by their Risk Level If the slideris set all the way to the left Risk Level 1 then all items are displayed By moving the slider to the right the p
113. ers or Groups dialog window that allows you to select desired users e Delete Removes the selected user from the filter Note that not all devices can be limited by user rules for example imaging devices do not provide information about users only about invoked actions 4 1 4 HIPS Host based Intrusion Prevention System HIPS protects your system from malware and unwanted activity attempting to negatively affect your computer HIPS utilizes advanced behavioral analysis coupled with the detection capabilities of network filtering to monitor running processes files and registry keys HIPS is separate from Real time file system protection and is not a firewall it monitors only processes running within the operating system HIPS settings are located in Advanced setup F5 To access HIPS in the Advanced setup tree click Computer HIPS The HIPS state enabled disabled is displayed in the ESET Smart Security main window in the Setup pane on the right side of the Computer section Warning Changes to HIPS settings should only be made by an experienced user ESET Smart Security has built in Se f defense technology that prevents malicious software from corrupting or disabling your antivirus and antispyware protection Self defense protects files and registry keys considered crucial to the function of ESET Smart Security and ensures that potentially malicious software has no privileges to make any modifications to these locations Changes
114. ersion of Microsoft 106 Windows Windows AIK supports e Windows 7 e Windows Vista e Windows XP Service Pack 2 with KB926044 e Windows XP Service Pack 3 5 7 2 How to create rescue CD To launch the ESET SysRescue wizard click Start Programs ESET ESET Smart Security ESET SysRescue First the wizard checks for the presence of Windows AIK or ADK and a suitable device for the boot media creation If Windows AIK or ADK is not installed on the computer or it is either corrupt or installed incorrectly the wizard will offer you the option to install it or to enter the path to your Windows AIK or ADK folder http go eset eu AIK http www microsoft com en us download details aspx id 30652 NOTE Since Windows AIK is over 1 GB in size a high speed internet connection is required to download When installing Windows ADK choose only packages Deployment Tools and Windows Preinstallation Enviroment Windows PE to install Since these packages over 3 0 GB in size a high speed internet connection is required to download In the next step select the target media where ESET SysRescue will be located 5 7 3 Target selection In addition to CD DVD USB you can choose to save ESET SysRescue in an ISO file Later on you can burn the ISO image to a CD DVD or use it some other way e g in a virtual environment such as VMware or VirtualBox If you select USB as the target medium booting may not work on certain computers Som
115. es etc we recommend that you do the following Open ESET Smart Security and click Computer scan Click Smart scan for more information see Computer scan e After the scan has finished review the log for the number of scanned infected and cleaned files If you only want to scan a certain part of your disk click Custom scan and select targets to be scanned for viruses 32 4 1 1 8 Document protection The Document protection feature scans Microsoft Office documents before they are opened as well as files downloaded automatically by Internet Explorer such as Microsoft ActiveX elements Document protection provides a layer of protection in addition to Real time file system protection and can be disabled to enhance performance on systems that are not exposed to a high volume of Microsoft Office documents Integrate into system activates the protection system To modify this option press F5 to open the Advanced setup window and click Computer Antivirus and antispyware Document protection in the Advanced setup tree This feature is activated by applications that use Microsoft Antivirus API e g Microsoft Office 2000 and higher or Microsoft Internet Explorer 5 0 and higher 4 1 2 Removable media ESET Smart Security provides automatic removable media CD DVD USB scanning This module allows you to scan an inserted media This may be useful if the computer administrator wishes to prevent the users from using removable media
116. ess ESET SysInspector two ways From the integrated version in ESET Security solutions or by downloading the standalone version SysInspector exe for free from ESET s website Both versions are identical in function and have the same program controls The only difference is how outputs are managed The standalone and integrated versions each allow you to export system snapshots to an xml file and save them to disk However the integrated version also allows you to store your system snapshots directly in Tools ESET SysInspector except ESET Remote Administrator For more information see section ESET SysInspector as part of ESET Smart Security Please allow some time while ESET SysInspector scans your computer It may take anywhere from 10 seconds up to a few minutes depending on your hardware configuration operating system and the number of applications installed on your computer 5 6 1 1 Starting ESET SysInspector To start ESET SysInspector simply run the Sys nspector exe executable you downloaded from ESET s website If you already have one of the ESET Security solutions installed you can run ESET SysInspector directly from the Start Menu click Programs ESET ESET Smart Security Please wait while the application inspects your system which could take up to several minutes 94 5 6 2 User Interface and application usage For clarity the main program window is divided into four major sections Program Controls located on the top
117. esses are displayed in the tool ESET SysInspector with file path beginning with Those symbols provide pre launch optimization for those processes they are safe for the system Network connections The Description window contains a list of processes and applications communicating over the network using the protocol selected in the Navigation window TCP or UDP along with the remote address where to which the application is connected to You can also check the IP addresses of DNS servers The Detail window contains additional information for items selected in the Description window such as the file size or its hash Important Registry Entries Contains a list of selected registry entries which are often related to various problems with your system like those specifying startup programs browser helper objects BHO etc In the Description window you may find which files are related to specific registry entries You may see additional details in the Details window Services The Description window Contains a list of files registered as windows Services You may check the way the service is set to start along with specific details of the file in the Details window Drivers A list of drivers installed in the system Critical files The Description window displays content of critical files related to the Microsoft windows operating system System Scheduler Tasks Contains a list of tasks triggered by Windows Task Scheduler at a spe
118. executed If the script was not recognized a dialog window with the following message will appear The selected service script is not signed Running unsigned and unknown scripts may seriously harm your computer data Are you sure you want to run the script and carry out the actions This may be caused by inconsistencies within the script damaged heading corrupted section title empty line missing between sections etc You can either reopen the script file and correct the errors within the script or create a new service script 5 6 5 FAQ Does ESET SysInspector require Administrator privileges to run While ESET SysInspector does not require Administrator privileges to run some of the information it collects can only be accessed from an Administrator account Running it as a Standard User or a Restricted User will result in it collecting less information about your operating environment Does ESET SysInspector create a log file ESET SysInspector can create a log file of your computer s configuration To save one click File Save Log in the main program window Logs are saved in XML format By default files are saved to the USERPROFILE My Documents directory with a file naming convention of SysInpsector COMPUTERNAME YYMMDD HHMM XML You may change the location and name of the log file to something else before saving if you prefer How do view the ESET SysInspector log file To view a log file created by ESET SysInspector
119. f files for analysis section ESET SysRescue Launches the ESET SysRescue creation wizard Note ESET SysRescue in ESET Smart Security 6 is currently not available for Windows 8 We recommend that you create an ESET SysRescue disk on another version of Microsoft Windows ESET Social Media Scanner Link to a social media application e g Facebook intended to protect social media users against threats This application is independent from other ESET products and is completely free 4 6 1 Log files Log files contain information about all important program events that have occurred and provide an overview of detected threats Logging is an essential part of system analysis threat detection and troubleshooting Logging is performed actively in the background with no user interaction Information is recorded based on the current log verbosity settings It is possible to view text messages and logs directly from the ESET Smart Security environment as well as to archive logs Log files are accessible from the main program window by clicking Tools gt Log files Select the desired log type from the Log drop down menu The following logs are available Detected threats The threat log offers detailed information about infiltrations detected by ESET Smart Security The information includes the time of detection name of infiltration location the performed action and the name of the user logged in at the time the infiltration was detected D
120. for web page This is a quick way to set an exception for a web page for the selected account Enter the URL address of the web page into the URL field and select the account from the list below If you select the Block check box the web page will be blocked for this account If you leave this check box deselected the web page will be allowed Web page exceptions If you want to create an exception for the specified URL or change the category of the web page please select which accounts the exception or change of category is related to URL u http www examplepage org I Apetko PCpetko Exceptions defined here are superior to the categories defined for the selected account s For example if the account has the News category blocked but you have defined an allowed news webpage as an exception the account can access the allowed webpage You can check the changes made here in the Blocked and allowed web pages section Show log This shows a detailed log of the Parental control activity blocked pages the account the page was blocked for reason etc You can also filter this log based on the criteria you choose by clicking Filter 66 4 4 1 Web page content filtering If the check box next to a category is selected it is allowed Deselect the check box next to a specific category to block it for the selected account L8 latin jozko Help Web page content filtering
121. formation and set up predefined connections after running ESET SysRescue Select Automatic private IP address to obtain the IP address automatically from DHCP Dynamic Host Configuration Protocol server Alternatively this network connection can use a manually specified IP address also known as a static IP address Select Custom to configure the appropriate IP settings If you select this option you must specify an IP address and for LAN and high speed Internet connections a Subnet mask In Preferred DNS server and Alternate DNS server type the primary and secondary DNS server addresses 5 7 4 5 Bootable USB device If you have selected a USB device as your target medium you can select one of the available USB devices on the Bootable USB device tab in case there are more USB devices Select the appropriate target Device to which ESET SysRescue will be installed Warning The selected USB device will be formatted during the creation of ESET SysRescue All data on the device will be deleted If you select Quick format formatting removes all the files from the partition but does not scan the disk for bad sectors Use this option if your USB device has been formatted previously and you are sure that it is not damaged 5 7 4 6 Burn If you have selected CD DVD as your target medium you can specify additional burning parameters in the Burn tab Delete ISO file Select to delete the temporary ISO file after the ESET SysRescue CD is
122. ftware malware The inconvenience and danger to you is increased by the fact that the cost of sending spam is minimal and authors of spam have many tools to acquire new email addresses In addition the volume and variety of spam makes it very difficult to regulate The longer you use your email address the more likely it will end up in a spam engine database Some hints for prevention e f possible don t publish your email address on the Internet Only give your email address to trusted individuals f possible don t use common aliases with more complicated aliases the probability of tracking is lower e Don t reply to spam that has already arrived in your inbox Be careful when filling out Internet forms be especially cautious of options such as Yes want to receive information Use specialized email addresses e g one for business one for communication with your friends etc e From time to time change your email address Use an Antispam solution 6 4 1 Advertisements Internet advertising is one of the most rapidly growing forms of advertising Its main marketing advantages are minimal costs and a high level of directness what s more messages are delivered almost immediately Many companies use email marketing tools to effectively communicate with current and prospective customers This type of advertising is legitimate since you may be interested in receiving commercial information about some produc
123. gerous or unnecessary 5 6 2 2 Navigating in ESET SysInspector ESET SysInspector divides various types of information into several basic sections called nodes If available you may find additional details by expanding each node into its subnodes To open or collapse a node double click the name of the node or click or next to the name of the node As you browse through the tree structure of nodes and subnodes in the Navigation window you may find various details for each node shown in the Description window If you browse through items in the Description window additional details for each item may be displayed in the Details window The following are the descriptions of the main nodes in the Navigation window and related information in the Description and Details windows Running processes This node contains information about applications and processes running at the time of generating the log In the 96 Description window you may find additional details for each process such as dynamic libraries used by the process and their location in the system the name of the application s vendor and the risk level of the file The Detail window contains additional information for items selected in the Description window such as the file size or its hash NOTE An operating system is comprised of several important kernel components running constantly that provide basic and vital functions for other user applications In certain cases such proc
124. hanged for all modules except Computer scan 4 1 1 6 1 Objects The Objects section allows you to define which computer components and files will be scanned for infiltrations Operating memory Scans for threats that attack the operating memory of the system Boot sectors Scans boot sectors for the presence of viruses in the master boot record Email files The program supports the following extensions DBX Outlook Express and EML Archives The program supports the following extensions ARJ BZ2 CAB CHM DBX GZIP ISO BIN NRG LHA MIME NSIS RAR SIS TAR TNEF UUE WISE ZIP ACE and many others Self extracting archives Self extracting archives SFX are archives needing no specialized programs archives to decompress themselves Runtime packers After executing runtime packers unlike standard archive types decompress in memory In addition to standard static packers UPX yoda ASPack FSG etc the scanner supports thanks to code emulation many more types of packers 4 1 1 6 2 Options Use the Options section to select the methods used when scanning the system for infiltrations The following options are available Heuristics A heuristicis an algorithm analyzing the malicious activity of programs The main advantage is the ability to identify malicious software which did not exist or was not identified by previous virus signatures databases The disadvantage is the small probability of false
125. he given encrypted channel will not be checked at all 4 3 4 Anti Phishing protection The term phishing defines a criminal activity that uses social engineering the manipulation of users in order to obtain confidential information Phishing is often used to gain access to sensitive data such as bank account numbers PIN numbers and more Read more about this activity in the glossary ESET Smart Security provides anti phishing protection web pages known to distribute this type of content can be blocked We strongly recommend that you enable Anti Phishing in ESET Smart Security This option can be accessed from Advanced setup F5 by navigating to Web and email Anti Phishing protection Please see also our Knowledgebase article for an updated and more detailed version of this help page Accessing a phishing website When you access a phishing website you will receive the following dialog in your web browser By clicking Proceed to the site not recommended you will be able to access the website without a warning message 63 Alert ESET Smart Security X A Potential phishing threat This page is identified as a phishing page Show URL Phishing pages often look similar to pages of known banks or other trusted institutions in order to acquire personal information such as usernames passwords or credit card details You are not advised to proceed to this page Learn more about phishing This page is not a phishing page
126. he separator It is possible to specify an additional path after a slash for example server authentication store new auth If multiple servers are listed use random order otherwise start with the first Port 80 Public server key a PEM file with the public key or certificate 30 8189 02 818100 E3 41 35 3B 44 AB AA 79 25 CA DB FD 9580 118194 729A C9 3E BO FE 42 30 7A F0 E0 F3 4E 15 20 EA C2 66 3A 2B 94 CB AB 3C BD 48 7B 4E 8A E9 A1 32 18 F7 0C 73 95 64 8F 13 1F 9F 72 BE 58 09 77 69 6A E4 CO 4F 47 1E A9 3B 720165 F3 A1 02 9E C5 AE CB 79 4C DB 59 5B 66 FA 16 52 EC E0 39 52FB BC FC 2165 48 DA 44 8D F6 B8 66 61 29 OD AC 93 47 9C C7 54 5C 94 1E A6 BE 9B 21 1A DE A3 5D 02 030100 01 To test your settings click Test If authentication is successful a Server authentication successful notification will appear If authentication is not configured properly one of the following error messages will appear Server authentication failed Maximum time for authentication elapsed The authentication server is inaccessible Check the server name IP address and or verify the Personal firewall settings of the client as well as the server section An error has occurred while communicating with the server The authentication server is not running Start the authentication server service see section Zone authentication Server configuration The name of the authentication zone does not match the server zone The configured zone name does no
127. hive contains a file or files which are infected there are two options for dealing with the archive In standard mode Standard cleaning the whole archive would be deleted if all the files it contains are infected files In Strict cleaning mode the archive would be deleted if it contains at least one infected file regardless of the status of the other files in the archive e eatS r 9 mcm Objects Cleaning Options Cleaning level Emm E 4 No deaning ir Strict deaning Extensions Limits In this mode the program will attempt to automatically dean or delete Other infected files If no action can be performed and a user is logged in an alert window with a list of available actions may be displayed An alert window will also be displayed if the action fails Search Cancel Default 22 4 1 1 1 3 When to modify real time protection configuration Real time protection is the most essential component of maintaining a secure system Always be careful when modifying its parameters We recommend that you only modify its parameters in specific cases After installing ESET Smart Security all settings are optimized to provide the maximum level of system security for users To restore the default settings click Default at the bottom right of the Real time file system protection window Advanced setup gt Computer gt Antivirus and antispyware gt Real time file system protection 4 1 1 1 4 Checking real time prote
128. ically add the sender s address to the Whitelist 56 4 3 2 Web access protection Internet connectivity is a standard feature in a personal computer Unfortunately it has also become the main medium for transferring malicious code Web access protection works by monitoring communication between web browsers and remote servers and complies with HTTP Hypertext Transfer Protocol and HTTPS encrypted communication rules We strongly recommend that Web access protection is enabled This option can be accessed from the main window of ESET Smart Security by navigating to Setup Web and email Web access protection Access to known web pages with malicious content is always blocked Oe E x ESET SMART SECURITY A Access denied Access to the web page was blocked Show URL The web page is on the list of websites with potentially dangerous content 4 3 2 1 HTTP HTTPs By default ESET Smart Security is configured to use the standards of most Internet browsers However the HTTP scanner setup options can be modified in Advanced setup F5 gt Web and email gt Web access protection gt HTTP HTTPS In the main HTTP HTTPS scanner window you can select or deselect Enable HTTP checking You can also define the port numbers used for HTTP communication By default the port numbers 80 HTTP 8080 and 3128 for Proxy server are predefined ESET Smart Security supports HTTPS protocol checking HTTPS communication uses an encry
129. ient protection Only displays objects that were sent or received by email clients Web access and Anti Phishing protection Only displays objects downloaded by web browsers Email client antispam protection Displays the history of antispam statistics since the last startup Below the statistics graphs you can see the number of total scanned objects latest scanned object and the statistics timestamp Click Reset to clear all statistics information 4 6 4 Watch activity To see the current File system activity in graph form click Tools Watch activity At the bottom of the graph is a timeline that records file system activity in real time based on the selected time span To change the time span click Step 1 located at the bottom right of the window e SMART SECURITY 4 Tools Watch activity Home Q Computer scan Update 3k Setup x Tools Qe aa Activity File system activity X File system activity graph Bl Amount of read data Step 1 second last 10 minutes v Amount of written data The following options are available Step 1 second last 10 minutes The graph refreshes every second and the timeline covers the last 10 minutes e Step 1 minute last 24 hours The graph is refreshed every minute and the timeline covers the last 24 hours e Step 1 hour last month The graph is refreshed every hour and the timeline covers the last month e Step
130. if you want to modify several scan parameters for example detection methods 4 1 1 5 Exclusions Exclusions enable you to exclude files and folders from scanning To ensure that all objects are scanned for threats we recommend only creating exclusions when it is absolutely necessary However there are situations where you may need to exclude an object for example large database entries that would slow your computer during a scan or software that conflicts with the scan To exclude an object from scanning 1 Click Add 2 Enter the path to an object or select it in the tree structure You can use wildcards to cover a group of files A question mark represents a single variable character whereas 27 an asterisk represents a variable string of zero or more characters Examples e f you wish to exclude all files in a folder type the path to the folder and use the mask e To exclude an entire drive including all files and subfolders use the mask D e f you want to exclude doc files only use the mask doc e f the name of an executable file has a certain number of characters and characters vary and you only know the first one for sure say D use the following format D exe Question marks replace the missing unknown characters Advanced setup i E Antivirus and antispyware E Real time file system protection Rath fxret 5 On demand computer scan C R
131. iles should be quarantined if they cannot be cleaned if it is not safe or advisable to delete them or if they are being falsely detected by ESET Smart Security You can choose to quarantine any file This is advisable if a file behaves suspiciously but is not detected by the antivirus scanner Quarantined files can be submitted for analysis to the ESET Virus Lab ESET Si SMART SECURITY v Tools Quarantine 4S Home Time Object name Size Reason Co 1 10 2012 G Users petko Desktop eicar com 68 B Eicar chiHak davinet Computer scan E Quarantine Restore Qo Update Restore and exclude from scanning Restore to Setup Delete from Quarantine Del x Tools Submit for analysis amp Help and support EM Using the right mouse button will activate a context menu for the selected item Quarantine Restore Files stored in the quarantine folder can be viewed in a table that displays the date and time of quarantine the path to the original location of the infected file its size in bytes reason for example object added by user and number of threats for example if itis an archive containing multiple infiltrations Quarantining files ESET Smart Security automatically quarantines deleted files if you have not canceled this option in the alert window If desired you can quarantine any suspicious file manually by clicking Quarantine If this is the case the origina
132. indow F5 and click Computer gt Antivirus and antispyware gt On demand computer scan gt Profiles The Configuration profiles window includes the Selected profile drop down menu that lists existing scan profiles and the option to create a new one To help you create a scan profile to fit your needs see the ThreatSense engine parameters setup section for a description of each parameter of the scan setup Example Suppose that you want to create your own scan profile and the Smart scan configuration is partially suitable but you don t want to scan runtime packers or potentially unsafe applications and you also want to apply Strict cleaning In the Configuration profiles window click Add Enter the name of your new profile in the Profile name field and select Smart scan from the Copy settings from profile drop down menu Adjust the remaining parameters to meet your requirements and save your new profile Update The profile editor in the Update setup section allows users to create new update profiles Create and use your own custom profiles other than the default My profile only if your computer uses multiple means to connect to update servers For example a laptop that normally connects to a local server Mirror in the local network but downloads updates directly from ESET update servers when disconnected from the local network business trip might use two profiles the first one for connecting to the local server the other one for
133. ine parameter setup i p Real time file system protection fe Em bob i On demand computer scan ledia to scan on Document protection V Local drives File open V Removable media Startup scan 7 Device control V File creation access Idle state scanning Network drives File execution ter shutdown E Exdusions ZIN v xs v Compu Removable media i A Device control V Start Real time file system protection automatically Her HIPS o E Gamer mode H A Web and email H Parental control H Q Update 3 Tools lll User interface Q Search Box Cancel Default Media to scan By default all types of media are scanned for potential threats Local drives Controls all system hard drives Device control CD DVDs USB storage Bluetooth devices etc Network drives Scans all mapped drives We recommend that you keep the default settings and only modify them in specific cases such as when scanning certain media significantly slows data transfers Scan on Event triggered scanning By default all files are scanned upon opening creation or execution We recommend that you keep these default settings as they provide the maximum level of real time protection for your computer e File open Enables or disables scanning of opened files File creation Enables or disables scanning of newly created or modified files File execution Enables or disables scanning of executed files Remo
134. ion Monitors communication received through POP3 and IMAP protocol Antispam protection Scans unsolicited email i e spam Anti Phishing protection Filters websites suspected of distributing content intended to manipulate users into submitting confidential information To re enable the protection of the disabled security component click Disabled and then Enable NOTE When disabling protection using this method all disabled parts of protection will be enabled after a computer restart There are additional options at the bottom of the setup window Use the Product activation link to open a registration form that will activate your ESET security product and send you an email with your authentication data username and password To load setup parameters using an xml configuration file orto save the current setup parameters to a configuration file use the Import and export settings option 4 1 Computer The Computer module can be found in the Setup pane after clicking on the Computer title It shows an overview of all protection modules To turn off individual modules temporarily click Enabled Disable for next to the desired module Note that this may decrease the protection level of your computer To access detailed settings for each module click Configure Click Edit exclusions to open the Exclusion setup window which allows you to exclude files and folders from scanning ESET Sm Securt SMART S
135. ion CD DVD ESET web page etc If you purchased a retail boxed version of the product select Activate using an Activation Key The Activation Key is usually located inside or on the back side of the product package The Activation Key must be entered as supplied for activation to be successful If you received a Username and Password select Activate using a Username and Password and enter your credentials into the appropriate fields 10 If you would like to evaluate ESET Smart Security before making a purchase select Activate Trial License Fill in your email address and country to activate ESET Smart Security for a limited time Your test license will be emailed to you Trial licenses can only be activated once per customer If you do not have a license and would like to buy one click Purchase License This will redirect you to the website of your local ESET distributor Select Activate Later if you would like to quickly evaluate our product and do not wish to activate it immediately or if you would like to activate your product at a later time You can also activate your copy of ESET Smart Security directly from the program Click the Program menu icon located in the top right corner or right click on the ESET Smart Security icon in the system tray and select Activate your product from the menu 2 4 Entering username and password For optimal functionality it is important that the program is automatically updated This
136. ion Advanced update setup 4 6 11 Alerts and notifications ESET Smart Security supports sending emails if an event with the selected verbosity level occurs Click the Send event notifications by email check box to enable this feature and activate email notifications e J 9 EX Advanced setup m Computer Alerts and notifications t il Network J Send event notifications by email 8 8 Web and email SMTP server Parental control H Q Update localhost E x Tools fles SMTP server requires authentication POP e Username Password Quarantine ESET Lire Gnd Sender address Recipient address System updates Di tics pcname email com myname email com L E Ide Send event notifications to LAN computers by means of the Messenger service h m User interf Send notifications to the Following computers delimited by a comma Interval between sending messages sec 60 Minimum verbosity for notifications Edit format Diagnostic Informative Errors Q Search Critical Came Defeut SMTP server The SMTP server used for sending notifications Note SMTP servers with SSL TLS encryption are not supported by ESET Smart Security SMTP server requires authentication If the SMTP server requires authentication these fields should be filled in with a valid username and password granting access to the SMTP server 86 Sender address This field specifies the sender address
137. ions for this functionality are available in the Advanced setup tree under User Interface Context menu Integrate into the context menu Integrate the ESET Smart Security control elements into the context menu The following options are available in the Menu type drop down menu Full scan first Activates all context menu options the main menu will display Scan without cleaning with ESET Smart Security as the first option and Scan and clean as the second level item Full clean first Activates all context menu options the main menu will display Scan with ESET Smart Security as the first option and Scan without cleaning as the second level item 8 Scan with ESET Smart Security Advanced options gt 8 Scan without cleaning Quarantine file Submit files for analysis e Only scan Only Scan without cleaning with ESET Smart Security will be displayed in the context menu Only clean Only Scan with ESET Smart Security will be displayed in the context menu 91 5 Advanced user 5 1 Profile manager Profile manager is used in two places within ESET Smart Security in the On demand computer scan section and in the Update section Computer scan Your preferred scan parameters can be saved for future scanning We recommend that you create a different profile with various scan targets scan methods and other parameters for each regularly used scan To create anew profile open the Advanced setup w
138. irectly from the command line without running GUI privacy generate log with sensitive information omitted zip save outcome log in compressed zip archive silent suppress progress window when generating log from the command line blank launch ESET SysInspector without generating loading log Examples Usage Sysinspector exe load xml gen save xml privacy zip compareto xml To load specificlog directly into the browser use SysInspector exe clientlog xml To generate log from the command line use SysInspector exe gen Wnynewlog xml To generate log excluding sensitive information directly in a compressed file use SysInspector exe gen mynewlog zip privacy zip To compare two log files and browse differences use SysInspector exe new xml old xml NOTE If the name of the file folder contains a gap then should be taken into inverted commas 100 5 6 4 Service Script Service script is a tool that provides help to customers that use ESET SysInspector by easily removing unwanted objects from the system Service script enables the user to export the entire ESET SysInspector log or its selected parts After exporting you can mark unwanted objects for deletion You can then run the modified log to delete marked objects Service Script is suited for advanced users with previous experience in diagnosing system issues Unqualified modifications may lead to operating system damage Example If you suspect that your co
139. is only possible if the correct Username and Password are entered in Update setup If you did not enter your Username and Password during installation you can do so now In the main program window click Help and support and then Activate License and enter the license data you received with your ESET security product into the Product activation window When entering your Username and Password it is important to type them exactly as they are written e The username and password are case sensitive and the hyphen in the username is necessary The password is ten characters long and all lowercase e We do not use the letter Lin passwords use the number one 1 instead e A big 0 is the number zero 0 a little o is the lowercase letter o We recommend copying and pasting the data from the registration email to ensure accuracy 2 5 Upgrading to a more recent version New versions of ESET Smart Security are issued to implement improvements or fix issues that cannot be resolved by automatic updates to program modules Upgrading to a more recent version can be accomplished in several ways 1 Automatically by means of a program update Since the program upgrade is distributed to all users and may have an impact on certain system configurations it is issued after a long testing period to ensure functionality with all possible system configurations If you need to upgrade to a newer version immediately after its release use one of the method
140. isable updates for a set period of time Alternatively you can enable previously disabled updates if you had postponed them indefinitely ESET Smart Security records snapshots of virus signature database and program modules for use with the rollback feature In order to create virus database snapshots leave Create snapshots of update files check box selected The Number of locally stored snapshots field defines the number of previous virus database snapshots stored If you click Roll back Advanced setup F5 gt Update gt Update rollback you have to select a time interval from the Suspend updates drop down menu that represents the period of time that the virus signature database and program module updates will be paused ea sme nl Confirming this dialog rolls bac 12h program modules to the For 36h Additionally updates will be s Select Until revoked to postpone regular updates indefinitely until you restore update functionality manually Because it represents a potential security risk we do not recommend selecting this option If a rollback is performed the Roll back button changes to Allow updates No updates will be allowed for the time interval selected from the Suspend updates drop down menu The virus signature database version is downgraded to the oldest available and stored as a snapshot in the local computer file system 1 Advanced setup E Computer Update rollback w Network V Create snapshots
141. ist of snapshots in the ESET SysInspector window Those options are also available from the context menu To view the selected system snapshot select Show from the context menu To export the selected snapshot to a file right click it and select Export Below is a detailed description of the available options Compare Allows you to compare two existing logs It is suitable if you want to track changes between the current log and an older log For this option to take effect you must select two snapshots to be compared e Create Creates a new record Before that you must enter a short comment about the record To find out the snapshot creation progress of the currently generated snapshot see the Status column All completed snapshots are marked by the Created status Delete Delete all Removes entries from the list e Export Saves the selected entry in an XML file also in a zipped version 5 7 ESET SysRescue ESET SysRescue is a utility which enables you to create a bootable disk containing one of the ESET Security solutions itcan be ESET NOD22 Antivirus ESET Smart Security or even some of the server oriented products The main advantage of ESET SysRescue is the fact that the ESET Security solution runs independent of the host operating system while it has a direct access to the disk and the entire file system This makes it possible to remove infiltrations which normally could not be deleted e g when the oper
142. ivated after a mouse click To enable the use of animated icons that display the progress of various operations select Use animated icons for progress indication If you want to have ESET Smart Security play a sound when important events occur during a scan for example when a threat is discovered or when the scan has finished select Use sound signal 4 7 2 Alerts and notifications The Alerts and notifications section under User interface allows you to configure how threat alerts and system notifications e g successful update messages are handled by ESET Smart Security You can also set display time and the level of transparency of system tray notifications applies only to the systems supporting system tray notifications Deselect the check box next to Display alerts to cancel all alert windows This is only suitable in certain situations For most users we recommend that this option be left enabled default Notifications on the Desktop are informative only and do not require or offer user interaction They are displayed in the notification area at the bottom right corner of the screen To activate Desktop notifications select Display notifications on desktop More detailed options such as notification display time and window transparency can be modified by clicking Configure notifications To preview the behavior of notifications click Preview To suppress notifications when running a full screen application select Do not display no
143. jans Historically computer Trojans Trojan horses have been defined as aclass of threats which attempt to present themselves as useful programs and thus trick users into running them Since Trojans are a very broad category it is often divided into several subcategories e Downloader Malicious programs with the ability to download other threats from the Internet e Dropper Malicious programs with the ability to drop other types of malware onto compromised computers Backdoor Malicious programs which communicate with remote attackers allowing them to gain access to the computer and take control over it e Keylogger keystroke logger A program which records each keystroke that a user types and sends the information to remote attackers e Dialer Malicious programs designed to connect via premium rate numbers instead of the user s Internet service provider It is almost impossible for a user to notice that a new connection was created Dialers can only cause damage to users with dial up modems which are no longer regularly used 112 If a file on your computer is detected as a Trojan it is advisable to delete it since it most likely contains nothing but malicious code 6 1 4 Rootkits Rootkits are malicious programs that grant Internet attackers unlimited access to a system while concealing their presence Rootkits after accessing a system usually exploiting a system vulnerability use functions in the operati
144. ks you can create new update tasks with a user defined configuration For more details about creating and configuring update tasks see section Scheduler 4 6 Tools The Tools menu includes modules that help simplify program administration and offers additional options for advanced users ESET Social Media Scanner Protect your accounts on social networks SMART SECURITY v Tools A Home i Log files Scheduler Li Last record Number of scheduled tasks 7 Q Computer scan J Protection statistics ag Quarantine Update Threat and spam statistics Number of quarantined objects 2 Ik Setup EE Watch activity 9 ESET SysInspector file system network activity Number of computer status snapshots 0 y Running processes gl Network connections Help and support Reputation information powered by a Network connections list ESET Live Grid e Submit sample for analysis wa ESET SysRescue Analysis in ESET s laboratory Create rescue CD 75 This menu includes the following tools e Log files Protection statistics e Watch activity e Running processes if ESET Live Grid is enabled in ESET Smart Security e Scheduler Quarantine Network connections if Personal firewall is integrated in ESET Smart Security e ESET SysInspector Submit file for analysis Allows you to submit a suspicious file for analysis to the ESET Virus Lab The dialog window displayed after clicking this option is described in the Submission o
145. l Windows Live Mail and Mozilla Thunderbird 4 3 1 4 1 Adding addresses to whitelist and blacklist Email addresses belonging to people you communicate with frequently can be added to the whitelist to ensure that no message originating from a whitelist address is ever classified as spam Known spam addresses can be added to the blacklist and always be classified as spam To add a new address to the whitelist or blacklist right click the email and select ESET Smart Security Add to Whitelist or Add to Blacklist or click the Trusted address or Spam address button in the ESET Smart Security Antispam toolbar in your email client Similarly the same process applies to spam addresses If an email address is listed on the blacklist each email message which arrives from that address is classified as spam 4 3 1 4 2 Marking messages as spam Any message viewed in your email client can be marked as spam To do so right click the message and click ESET Smart Security Reclassify selected messages as spam or click Spam address in the ESET Smart Security Antispam toolbar located in the upper section of your email client Reclassified messages are automatically moved to the SPAM folder but the sender s email address is not added to the Blacklist Similarly messages can be classified as not spam If messages from the Junk E mail folder are classified as not spam they are moved to their original folder Marking a message as not spam does not automat
146. l computer Remote port Port of remote computer Application Indicates the application to which the rule applies Modified Date of the last modification Profile Select the profile from Display rules used in the profile drop down menu to display the profile s rules filter Created Modified Name of the user who modified the rule New Click to create a new rule Edit Click to edit existing rules Delete Del Click to delete existing rules 44 4 2 3 2 Editing rules Modification is required each time any of the monitored parameters are changed In this case the rule cannot fulfill the conditions and the specified action cannot be applied If parameters have changed the given connection may be refused which can result in problems with operation of the application in question An example is a change of network address or port number for the remote side The upper part of the window contains three tabs e General Specify a rule name the direction of the connection the action the protocol and the profile to which the rule will apply Local Displays information about the local side of the connection including the number of the local port or port range and the name of the communicating application Remote This tab contains information about the remote port port range It also allows you to define a list of remote IP addresses or zones for a given rule Protocol represents the transfer proto
147. l control lets you block webpages that may contain potentially offensive material In addition parents can prohibit access to more than 40 pre defined website categories and over 140 subcategories To activate Parental control for a specific user account follow the steps below 1 By default Parental control is disabled in ESET Smart Security There are two methods for activating Parental control O Click Disabled in the Setup pane from the main program window and change the Parental control state to Enabled O Press F5to access the Advanced Setup tree select Parental Control and then select the check box next to Integrate into system 2 Click Setup Parental control from the main program window Even though Enabled appears next to Parental control you must configure Parental control for the desired account by clicking Not defined In the Account setup window enter an age to determine the level of access and recommended age appropriate web pages Parental control will now be enabled for the specified user account Click Setup under an account name to customize categories you want to allow or block in the Web page content filtering tab To allow or block custom web pages 64 that do not match a category click the Blocked and allowed web pages tab ESET Smart Secu SMART SECURITY v 4 Setup Parental control 2 Home 2 3 L1 8 Parental control Enabled Q Computer scan Password for Advanced setup is required to protect Pa
148. l file will not be removed from its original location The context menu can also be used for this purpose right click in the Quarantine window and select Quarantine Restoring from Quarantine Quarantined files can also be restored to their original location Use the Restore feature for this purpose which is available from the context menu by right clicking a given file in the Quarantine window If a file is marked as potentially unwanted application the Restore and exclude from scanning option is enabled Read more about this type of application in the glossary The context menu also offers the Restore to option which allows you to restore a file to a location other than the one from which it was deleted NOTE If the program quarantined a harmless file by mistake please exclude the file from scanning after restoring and send the file to ESET Customer Care Submitting a file from the Quarantine If you have quarantined a suspicious file that was not detected by the program or if a file was determined to be infected incorrectly for example by heuristic analysis of the code and subsequently quarantined please send the file to the ESET Virus Lab To submit a file from quarantine right click the file and select Submit for analysis from 85 the context menu 4 6 10 Proxy server setup In large LAN networks the connection of your computer to the Internet can be mediated by a proxy server If this is the case the following settings
149. l option In this section you can configure POP3 and POP3S protocol checking Enable POP3 protocol checking If enabled all traffic through POP3 is monitored for malicious software Ports used by POP3 protocol A list of ports used by the POP3 protocol 110 by default ESET Smart Security also supports POP3S protocol checking This type of communication uses an encrypted channel to transfer information between server and client ESET Smart Security checks communications utilizing the SSL Secure Socket Layer and TLS Transport Layer Security encryption methods Do not use POP3S checking Encrypted communication will not be checked Use POP3S protocol checking for selected ports Check this option to enable POP3S checking only for ports defined in Ports used by POP3S protocol Ports used by POP3S protocol A list of POP3S ports to check 995 by default 54 4 3 1 4 Antispam protection Unsolicited email called spam ranks among the greatest problems of electronic communication Spam represents up to 80 percent of all email communication Antispam protection serves to protect against this problem Combining several email security principles the Antispam module provides superior filtering to keep your inbox clean e Ex Advanced setup m Computer Antispam protection 6 Network Message processing E B Web and email J Add text to email subject SPAM D E Email dient protection e
150. ll help ESET update its threat detection capabilities ESET Live Grid will collect information about your computer related to newly detected threats This information may include a sample or copy of the file in which the threat appeared the path to that file the filename the date and time the process by which the threat appeared on your computer and information about your computer s operating system By default ESET Smart Security is configured to submit suspicious files to the ESET Virus Lab for detailed analysis Files with certain extensions such as doc or xls are always excluded You can also add other extensions if there are particular files that you or your organization wants to avoid sending The ESET Live Grid setup menu provides several options for enabling disabling ESET Live Grid which serves to submit suspicious files and anonymous statistical information to ESET labs It is accessible from the Advanced setup tree by clicking Tools ESET Live Grid Participate in ESET Live Grid recommended Enables disables ESET Live Grid which serves to submit suspicious files and anonymous statistical information to ESET labs 80 Do not submit statistics Select this option if you do not want to submit anonymous information gathered by ESET Live Grid about your computer This information is related to newly detected threats which may include the name of the infiltration information about the date and time it was detected the
151. ll runs in the background but does not demand any user interaction You can enable or disable Gamer mode in the main program window by clicking Setup Computer Enable under Gamer mode or you can enable Gamer mode in the Advanced setup tree F5 by expanding Computer clicking Gamer mode and selecting the check box next to Enable Gamer mode Enabling Gamer mode is a potential security risk so the protection status icon in the taskbar will turn orange and display a warning You will also see this warning in the main program window where you will see Gamer mode enabled in orange By selecting Enable Gamer mode when running applications in full screen automatically Gamer mode will start whenever you initiate a full screen application and will automatically stop after you exit the application This is especially useful for starting Gamer mode immediately after starting a game opening a full screen application or starting a presentation You can also select Disable Gamer mode automatically after X minutes to define the amount of time after which Gamer mode will automatically be disabled default value is 1 minute NOTE If the Personal firewall is in Interactive mode and Gamer mode is enabled you might have trouble connecting to the Internet This can be problematicif you start a game that connects to the Internet Normally you would be asked to confirm such an action if no communication rules or exceptions have been defined but user interacti
152. llows you to select from predefined scan profiles designed to target specific locations and also lets you choose specific scan targets 23 Smart scan Smart scan allows you to quickly launch a computer scan and clean infected files with no need for user intervention The advantage of Smart scan is it is easy to operate and does not require detailed scanning configuration Smart scan checks all files on local drives and automatically cleans or deletes detected infiltrations The cleaning level is automatically set to the default value For more detailed information on types of cleaning see Cleaning Custom scan Custom scan lets you specify scanning parameters such as scan targets and scanning methods The advantage of Custom scan is the ability to configure the parameters in detail Configurations can be saved to user defined scan profiles which can be useful if scanning is repeatedly performed with the same parameters Removable media scan Similar to Smart scan quickly launch a scan of removable media such as CD DVD USB that are currently connected to the computer This may be useful when you connect a USB flash drive to a computer and wish to scan its content for malware and other potential threats This type of scan can be also initiated by clicking Custom scan and then selecting Removable media from the Scan targets drop down menu and clicking Scan See Scan progress for more information about the scanning process We recomme
153. lnerabilities in their applications to appear and release security updates to eliminate potential threats on a regular basis It isimportant to download these security updates as they are released Microsoft Windows and web browsers such as Internet Explorer are two examples of programs for which security updates are released on a regular schedule Back up important data Malware writers usually do not care about users needs and the activity of malicious programs often leads to total malfunction of an operating system and the loss of of important data It is important to regularly back up your important and sensitive data to an external source such as a DVD or external hard drive This will make it far easier and faster to recover your data in the event of system failure Regularly scan your computer for viruses Detection of more known and unknown viruses worms trojans and rootkits are handled by the Real time file system protection module This means that every time you access or open a file itis scanned for a malware activity We recommend that you run a full Computer scan at least once a month because malware signatures may vary and the virus signature database updates itself each day Follow basic security rules This is the most useful and most effective rule of all always be cautious Today many infiltrations require user intervention in order to be executed and distributed If you are cautious when opening new files you will save c
154. lso Zone authentication Client configuration A zone represents a collection of network addresses that create one logical group Each address in a given group is assigned similar rules defined centrally for the whole group One example of such a group is the Trusted zone The Trusted zone represents a group of network addresses which are fully trusted and not blocked by the Personal firewall in any way These zones can be configured using the Zones tab in the Zone and rule setup window by clicking the Edit button Enter a Name for the zone a Description and add a remote IP address by clicking the Add IPv4 IPv6 address button 45 4 2 4 1 Network authentication For mobile computers it is recommended that you verify the network credibility of the network that you are connecting to The Trusted zone is identified by the local IP address of the network adapter Mobile computers often enter networks with IP addresses that are similar to the trusted network If the Trusted zone settings are not manually switched to Public network the Personal firewall will continue to use the Home work network mode To prevent this type of situation we recommended using zone authentication 4 2 4 1 1 Zone authentication Client configuration In the Zone and rule setup window click the Zones tab and create a new zone using the name of the zone authenticated by the server Then click Add IPv4 address and select the Subnet option to add a subnet mask that co
155. might not detect a threat the Advanced memory Scanner is able to identify suspicious behavior and scan threats when they reveal themselves in system memory This solution is effective against even heavily obfuscated malware Unlike Exploit Blocker Advanced Memory Scanner is a post execution method which means that there is a risk that some malicious activity could have been performed prior to its detecting a threat however in the case that other detection techniques have failed it offers an additional layer of security 6 3 3 Vulnerability Shield Vulnerability shield is an extension of the Personal firewall that improves the detection of known vulnerabilities on the network level By implementing detections for common vulnerabilities in widely used protocols such as SMB RPC and RDP it constitutes another important layer of protection against spreading malware network conducted attacks and exploitations of vulnerabilities for which a patch has yet not been released or deployed 6 3 4 ESET Live Grid Built on ThreatSense Net advanced early warning system ESET Live Grid utilizes data that ESET users have submitted worldwide and sends it to the ESET Virus Lab By providing suspicious samples and metadata from the wild ESET Live Grid enables us to react immediately to needs of our customers and keep ESET responsive to the latest threats ESET malware researchers use the information to build an accurate snapshot of the nature and scope of global
156. mination should be made by a security expert What ESET SysInspector is designed for is to provide a quick assessment for security experts so that they know what objects on a system they may want to further examine for unusual behavior Why does ESET SysInspector connect to the Internet when run Like many applications ESET SysInspector is signed with a digital signature certificate to help ensure the software was published by ESET and has not been altered In order to verify the certificate the operating system contacts a certificate authority to verify the identity of the software publisher This is normal behavior for all digitally signed programs under Microsoft Windows What is Anti Stealth technology Anti Stealth technology provides effective rootkit detection If the system is attacked by malicious code that behaves as a rootkit the user may be exposed to data loss or theft Without a special anti rootkit tool itis almost impossible to detect rootkits Why are there sometimes files marked as Signed by MS having a different Company Name entry at the same time When trying to identify the digital signature of an executable ESET SysInspector first checks for a digital signature embedded in the file If a digital signature is found the file will be validated using that information If a digital signature is not found the ESI starts looking for the corresponding CAT file Security Catalog systemroot system32 catroot th
157. mputer is infected by a virus which is not detected by your antivirus program follow the step by step instructions below 1 Run ESET SysInspector to generate a new system snapshot 2 Selectthe first item in the section on the left in the tree structure press Shift and select the last item to mark all items 3 Right click the selected objects and select Export Selected Sections To Service Script The selected objects will be exported to a new log 5 This is the most crucial step of the entire procedure open the new log and change the attribute to for all objects you want to remove Please make sure you do not mark any important operating system files objects 6 Open ESET SysInspector click File Run Service Script and enter the path to your script 7 Click OK to run the script B 5 6 4 1 Generating Service script To generate a script right click any item from the menu tree in the left pane in the ESET SysInspector main window From the context menu select either Export All Sections To Service Script or Export Selected Sections To Service Script NOTE It is not possible to export the service script when two logs are being compared 5 6 4 2 Structure of the Service script In the first line of the script s header you can find information about the Engine version ev GUI version gv and the Log version Iv You can use this data to track possible changes in the xml file that generates the script and prevent a
158. n Microsoft Windows Home Servers For more instructions about ESET Anti Theft computer association and to learn how it works see How to add a new device 3 5 Parental control tools If you have already enabled Parental control in ESET Smart Security you must also configure Parental control for desired user accounts in order for Parental control to function properly When Parental controls are active but user accounts have not been configured Parental control is not set up will be displayed in the Home pane of the main program window Click Set up rules now and refer to the Parental control chapter for instructions on how to create specific restrictions for your children to protect them from potentially offensive material 17 4 Work with ESET Smart Security The ESET Smart Security setup options allow you to adjust the protection levels of your computer and network poo SMART SECURITY v Setup gt A Home T NN Computer Real time file system protection Enabled o Computer scan HIPS Enabled Anti Theft Disabled Update Gamer mode Disabled Anti Stealth protection Enabled He Setup gy Network X Tools Personal firewall Enabled 3 s Help and support Web and email Web access protection Enabled Email client protection Enabled Antispam protection Enabled Anti Phishing protection Enabled a Parental control Parental control Disabled am Q Product activation
159. nd information about the number of files found that contain malicious code NOTE It is normal that some files such as password protected files or files being exclusively used by the system typically pagefile sys and certain log files cannot be scanned The progress bar shows the percentage of already scanned objects compared to objects still waiting to be scanned This value is derived from the total number of objects included in a scan Tips Click the magnifier or arrow to show details about the scan that is currently running You can run another parallel scan by clicking Smart scan or Custom scan Objects Shows the total number of scanned files threats found and threats cleaned during a scan Target The name of the currently scanned object and its location 25 sea SMART SECURITY v Computer scan m Home 7 e Smart scan am x Q Computer scan z v Threats found 0 Qo Update Objects cleaned 0 b p x Scanning C Program Files ESET ESET Smart Security ekrnSmonLang dll Open scan in a new window xk Setup Q After all scans computer takes no action Y X Tools Q Smart scan CQ Custom scan Local disk scan 4 Selection of scan profile and targets Help and support io scan LA Removable media scan Repeat last scan Scanning of USB DVD CD and other G Date and time of the last scan removable media 2 7 2013 12 11 58 B Scan logs 3 Computer scan setup es 2 After all scans computer takes no
160. nd that you run a computer scan at least once a month Scanning can be configured as a scheduled task from Tools gt Scheduler How to schedule a weekly computer scan 4 1 1 2 1 Custom scan launcher If you wish not to scan entire disk space but only a specific target you can use the Custom scan tool by clicking Computer scan gt Custom scan and select an option from the Scan targets drop down menu or select specific targets from the folder tree structure Scan targets window allows you to define which objects memory drives sectors files and folders are scanned for infiltrations Select targets from the tree structure which lists all devices available on the computer The Scan targets drop down menu allows you to select predefined scan targets By profile settings Selects targets set in the selected scan profile Removable media Selects diskettes USB storage devices CD DVD Local drives Selects all system hard drives Network drives Selects all mapped network drives No selection Cancels all selections To quickly navigate to a scan target or to directly add a desired target folder or file s enter itin the blank field below the folder list This is only possible if no targets were selected in the tree structure and the Scan targets menu is set to No selection 24 Custom scan Scan targets Scan profile Computer _ 9 Operating memory V Boot sector Ci cA e 0 Pigs E
161. nection properties that regularly change The Selected profile drop down menu displays the currently selected profile and is set to My profile by default To create a new profile click Profiles and then click Add and enter your own Profile name When creating a new profile you can copy settings from an existing one by selecting it from the Copy settings from profile drop down menu In the profile setup window you can specify the update server from a list of available servers or add a new server The list of existing update servers is listed in the Update server drop down menu To add a new update server click Edit in the Update settings for selected profile section and then click Add 4 5 1 2 Advanced update setup To view the Advanced update setup click Setup Advanced update setup options include the configuration of Update mode HTTP Proxy and LAN 4 5 1 2 1 Update mode The Update mode tab contains options related to the program component update The program enables you to predefine its behavior when a new program component upgrade is available Program component updates PCUs include new features or make changes to features from previous versions PCUs can be performed automatically without user intervention or you can choose to be notified each time a PCUis performed After a program component update is installed a computer restart may be required In the Program component update section three options are available
162. nections Active connection 127 0 0 1 30606 127 0 0 1 55320 owner ekrn exe Active connection 127 0 0 1 50007 gt 127 0 0 1 50006 Active connection 127 0 0 1 55320 gt 127 0 0 1 30606 owner OUTLOOK EXE Listening on port 135 epmap owner svchost exe Listening on port 2401 owner fservice exe Listening on port 445 microsoft ds owner System ss When the script runs it will locate the owner of the socket in the marked TCP connections and stop the socket freeing system resources 04 UDP endpoints This section contains information about existing UDP endpoints Example UDP endpoints 0 0 0 0 port 123 ntp 0 0 0 0 port 3702 0 0 0 0 port 4500 ipsec msft 0 0 0 0 port 500 isakmp al When the script runs it will isolate the owner of the socket at the marked UDP endpoints and stop the socket 05 DNS server entries This section contains information about the current DNS server configuration Example 05 DNS server entries 204 74 105 85 172 16 152 2 Leste Marked DNS server entries will be removed when you run the script 06 Important registry entries This section contains information about important registry entries 102 Example 06 Important registry entries Category Standard Autostart 3 items HKLM SOFTWARE Microsoft Windows CurrentVersion Run HotKeysCmds C Windows system32 hkcmd exe IgfxTray C Windows system32 igfxtray
163. need to be defined Otherwise the program will not be able to update itself automatically In ESET Smart Security proxy server setup is available in two different sections within the Advanced setup tree First proxy server settings can be configured in Advanced setup under Tools gt Proxy server Specifying the proxy server at this level defines global proxy server settings for all of ESET Smart Security Parameters here will be used by all modules requiring connection to the Internet To specify proxy server settings for this level select the Use proxy server check box and then enter the address of the proxy server into the Proxy server field along with the Port number of the proxy server If communication with the proxy server requires authentication select the Proxy server requires authentication check box and enter a valid Username and Password into the respective fields Click Detect proxy server to automatically detect and populate proxy server settings The parameters specified in Internet Explorer will be copied NOTE This feature does not retrieve authentication data username and password it must be supplied by you Proxy server settings can also be established within Advanced update setup Update branch of the Advanced setup tree This setting applies for the given update profile and is recommended for laptops that often receive virus signature updates from different locations For more information about this setting see the sect
164. nfiguration may pose a security risk to your computer 16 NOTE By default workstations from a Trusted zone are granted access to shared files and printers have incoming RPC communication enabled and have remote desktop sharing available 3 4 Anti Theft To protect your computer in case of a loss or theft choose from the following options to register your computer with the ESET Anti Theft system 1 After a successful activation click Enable Anti Theft to activate ESET Anti Theft features for the computer you just registered ESET Anti Theft Free my eset com account is required to enable Anti Theft New to Anti Theft Existing Anti Theft user Email address Create new account for free With Anti my email com Theft you can Watch thieves via built in camera Password Collect snapshots of the missing device s screen Forgot password See thief s location on a map Access recent photos and snapshots H from your online account Sign in Create new account anti theft eset com Search ESET Knowledge Base 2 If you see the ESET Anti Theft is available message in the Home pane of ESET Smart Security consider activating this feature for your computer Click Enable ESET Anti Theft to associate your computer with ESET Anti Theft 3 From the main program window click Setup and then click ESET Anti Theft and follow the instructions in the pop up window Note ESET Anti Theft does not run o
165. ng is a description of options within the main menu Home Provides information about the protection status of ESET Smart Security Computer scan This option allows you to configure and launch a Smart scan or Custom scan Update Displays information about virus signature database updates Setup Select this option to adjust your security level for Computer Web and email Network and Parental control Tools Provides access to Log files Protection statistics Watch activity Running processes Network connections Scheduler Quarantine ESET SysInspector and ESET SysRescue Help and support Provides access to help files the ESET Knowledgebase the ESET website and links to opena Customer Care support request SMART SECURITY fa Home Maximum protection Q Computer scan ape ESET Anti Theft is available Anti Theft tracks and locates your missing or stolen laptop Enable Anti Theft and start QE Setup getting protected now Enable ESET Anti Theft Do not remind me again d Help and support Frequently used Q Run Smart scan Statistics 9 ESET Social Media Scanner Enable Gamer mode Basic overview License valid until 29 12 2014 ESET Smart Security status Protection active no background jobs using system resources The Home screen informs you about the security and current protection level of your computer The status window also displays Frequently used features in ESET Smart Securi
166. ng system to avoid detection by antivirus software they conceal processes files and Windows registry data For this reason it is almost impossible to detect them using ordinary testing techniques There are two levels of detection to prevent rootkits 1 When they try to access a system They are still not present and are therefore inactive Most antivirus systems are able to eliminate rootkits at this level assuming that they actually detect such files as being infected 2 When they are hidden from the usual testing ESET Smart Security users have the advantage of Anti Stealth technology which is also able to detect and eliminate active rootkits 6 1 5 Adware Adware is a short for advertising supported software Programs displaying advertising material fall under this category Adware applications often automatically open a new pop up window containing advertisements in an Internet browser or change the browser s home page Adware is frequently bundled with freeware programs allowing their creators to cover development costs of their usually useful applications Adware itself is not dangerous users will only be bothered with advertisements Its danger lies in the fact that adware may also perform tracking functions as spyware does If you decide to use a freeware product please pay particular attention to the installation program The installer will most likely notify you of the installation of an extra adware program Often you
167. ning methods included in the ThreatSense scanning engine This means that detection of malicious programs takes place even before being matched against the virus signature database Scanning of POP3 and IMAP protocol communications is independent of the email client used The options for this functionality are available through Advanced setup gt Web and email gt Email client protection ThreatSense engine parameter setup The advanced virus scanner setup enables you to configure scan targets detection methods etc Click Setup to display the detailed virus scanner setup window After an email has been checked a notification with the scan result can be appended to the message You can elect to Append tag messages to received and read mail or Append tag messages to sent mail Be aware that on rare occasions tag messages may be omitted in problematic HTML messages or forged by some viruses The tag messages can be added to received and read email sent email or both The available options are e Never No tag messages will be added at all To infected email only Only messages containing malicious software will be marked as checked default e To all scanned email The program will append messages to all scanned email Append note to the subject of received and read sent infected email Select this check box if you want email protection to include a virus warning in the subject of an infected email This feature allows for simpl
168. ning of each entry to activate deactivate the tasks By default the following scheduled tasks are displayed in Scheduler Log maintenance Regular automatic update Automatic update after dial up connection Automatic update after user logon Regular checking for latest product version see Update mode Automatic startup file check after user logon Automatic startup file check after successful update of the virus signature database Automatic first scan To edit the configuration of an existing scheduled task both default and user defined right click the task and click Edit or select the task you want to modify and click Edit Add a new task 1 Click Add at the bottom of the window 2 Selectthe desired task from the pull down menu 3 Enter a name of the task and select one of the timing options Once The task will be performed only once at the predefined date and time e Repeatedly The task will be performed at the specified interval in hours Daily The task will run each day at the specified time e Weekly The task will run once or more times a week on the selected day s and time Event triggered The task will be performed on a specified event 4 Depending on the timing option you choose in the previous step one of the following dialog windows will be displayed e Once The task will be performed at the predefined date and time e Repeatedly The task will be performed
169. nstalled on the computer on which the ESET SysRescue CDis run 5 7 4 3 Advanced settings The Advanced tab lets you optimize the ESET SysRescue CD according to the amount of memory on your computer Select 576 MB and more to write the content of the CD to the operating memory RAM If you select less than 576 MB the recovery CD will be permanently accessed when WinPE will be running In the External drivers section you can insert drivers for your specific hardware usually network adapter Although WinPE is based on Windows Vista SP1 which supports a wide range of hardware occasionally hardware is not recognized This will require you to add a driver manually There are two ways of introducing a driver into an ESET SysRescue compilation manually click Add and automatically click Aut Search In the case of manual introduction you need to select the path to the corresponding inf file applicable sys file must also be present in this folder In the case of automatic introduction the driver is found automatically in the operating system of the given computer We recommend using automatic introduction only if ESET SysRescue is used on a computer that has the same network adapter as the computer on which the ESET SysRescue CD was created During creation the ESET SysRescue driver is introduced into the compilation so you do not need to look for it later 108 5 7 4 4 Internet protocol This section allows you to configure basic network in
170. ntage of your personal data Spam represents up to 80 percent of all email communication Antispam protection serves to protect against this problem ESET Anti Theft expands user level security in the case of alost or stolen computer Once users install ESET Smart Security and enable ESET Anti Theft their device will be listed in the web interface The web interface allows users to manage their ESET Anti Theft configuration and perform actions such as switching computers to the missing state A license needs to be active in order for features of ESET Smart Security to be operational It is recommended that you renew your license several weeks before the license for ESET Smart Security expires 1 1 What s new in version 7 ESET Smart Security version 7 features many small improvements Device control A replacement of Removable media control used in version 5 and 6 This module allows you to scan block or adjust extended filters permissions and define a users ability to access and work with a given device Vulnerability shield An extension of firewall that improves detection of known vulnerabilities on the network level Exploit blocker Designed to fortify commonly exploited application types such as web browsers PDF readers email clients and MS Office components Advanced memory scanner Works in combination with Exploit Blocker to strengthen protection against malware that has been designed to evade detection by antimalw
171. ntains the authentication server Click the Zone authentication tab Each zone can be set to authenticate to the server The zone its IP address and subnet will be valid after it is successfully authenticated for example actions such as switching to a firewall profile and adding an address subnet of the zone to the Trusted Zone will be performed only after successful authentication Enable IP addresses subnets in the zone will become valid to make a zone that will become invalid if authentication is unsuccessful To select a Personal firewall profile to be activated after a successful zone authentication click Profiles If you select Add addresses subnets of the zone to the Trusted Zone the addresses subnets of the zone will be added to the Trusted zone after successful authentication recommended If authentication is unsuccessful the addresses will not be added to the Trusted zone If Switch to profile with the same name automatically a new profile will be created is selected a new profile will be created after successful authentication Click Profiles to open the Firewall profiles window Zone setup Zone authentication IP addresses subnets in the zone will become valid after successful authentication in the network increases secunty of mobile computers Actions performed after successful authentication V Add addresses subnets of the zone to the Trusted zone Automatic profile switching 7 Switch to pr
172. ntry points such as webpages shared folders via email or from removable devices USB external disks CDs DVDs diskettes etc Standard behavior As a general example of how infiltrations are handled by ESET Smart Security infiltrations can be detected using Real time file system protection Web access protection Email client protection On demand computer scan Each uses the standard cleaning level and will attempt to clean the file and move it to Quarantine or terminate the connection A notification window is displayed in the notification area at the bottom right corner of the screen For more information about cleaning levels and behavior see Cleaning ESET SMART SECURITY 7 vx Object A C Users petko AppData Local Microsoft Windows Temporary Internet Files Low Content IE5 P8XWXBLE eicar com 1 txt Threat Eicar test file Information cleaned by deleting 31 Cleaning and deleting If there is no predefined action to take for Real time file system protection you will be prompted to select an option in the alert window Usually the options Clean Delete and No action are available Selecting No action is not recommended as this will leave infected files uncleaned The exception to this is when you are sure that a file is harmless and has been detected by mistake ESET SMART SECURITY 7 Alert Threat found Object C Users petko AppData Local Microsoft Windows Te eicar com 1 txt Threat Eicar test file
173. ny inconsistencies during execution This part of the script should not be altered The remainder of the file is divided into sections in which items can be edited denote those that will be processed by the script You mark items for processing by replacing the character in front of an item with a character Sections in the script are separated from each other by an empty line Each section has a number and title 01 Running processes This section contains a list of all processes running in the system Each process is identified by its UNC path and subsequently its CRC16 hash code in asterisks Example 01 Running processes SystemRoot System32 smss exe 4725 C Windows system32 svchost exe FD08 C Windows system32 module32 exe CF8A Ls In this example a process module32 exe was selected marked by a character the process will end upon execution of the script 02 Loaded modules This section lists currently used system modules 101 Example 02 Loaded modules c windows system32 svchost exe c windows system32 kernel32 dl1l c windows system32 khbekhb dll c windows system32 advapi32 dll kesad In this example the module khbekhb dll was marked by a When the script runs it will recognize the processes using that specific module and end them 03 TCP connections This section contains information about existing TCP connections Example 03 TCP con
174. o background jobs using system resources ad The red icon and red Maximum protection is not ensured status signals critical problems There are several reasons this status may be displayed for example Product not activated You can activate ESET Smart Security from Home by clicking either Activate full version or Buy now under protection status Virus signature database is out of date This error will appear after several unsuccessful attempts to update the virus signature database We recommend that you check the update settings The most common reason for this error is incorrectly entered authentication data or incorrectly configured connection settings Antivirus and antispyware protection disabled You can re enable antivirus and antispyware protection by clicking on Start all antivirus and antispyware protection modules ESET Personal firewall disabled This problem is signaled also by a security notification next to the Network item on your desktop You can re enable network protection by clicking on Enable firewall License expired This is indicated by the Protection status icon turning red The program is not able to update after the license expires We recommend following the instructions in the alert window to renew your license The orange icon indicates that protection of your computer is limited For example there is a problem updating the program or your license is nearing its expiration date The
175. of update files H Web and email E AQ Parental control Number of locally stored snapshots 2 FQ Update fj Roll back Pel Settings 2 9 Tools lll User interface Q Search Cox Cancel Default Example Let the number 6871 be the most recent version of virus signature database 6870 and 6868 are stored as a virus signature database snapshots Note that 6869 is not available because for example the computer was turned off and a more recent update was made available before 6869 was downloaded If the Number of locally stored snapshots field is set to 2 and you click Roll back the virus signature database including program modules will be restored to version number 6868 This process may take some time Check whether the virus signature database version has downgraded from the main program window of ESET Smart Security in the Update section 74 4 5 3 How to create update tasks Updates can be triggered manually by clicking Update virus signature database in the primary window displayed after clicking Update from the main menu Updates can also be run as scheduled tasks To configure a scheduled task click Tools gt Scheduler By default the following tasks are activated in ESET Smart Security Regular automatic update Automatic update after dial up connection Automatic update after user logon Each update task can be modified to meet your needs In addition to the default update tas
176. ofile with the same name automatically a new profile will be created Switch to profile advanced settings Profiles Authentication type Using ESET Authentication Server By local network configuration ok J cancel There are two authentication types available 1 Using ESET authentication server Zone authentication searches for a specific server in the network and uses asymmetric encryption RSA to authenticate the server The authentication process is repeated for each network your computer connects to Click Setup and specify a server name server listening port and a public key that corresponds to the private server key see section Zone authentication Server configuration The server name can be entered in the form of an IP address DNS or NetBios name The server name can be followed by a path specifying the location of the key on the server e g server name directory1 directory2 authentication Enter multiple servers separated by semicolons to serve as alternate servers if the first one is unavailable 46 The public key can be a file of one of the following types e PEM encrypted public key pem This key can be generated using the ESET Authentication Server see section Zone authentication Server configuration e Encrypted public key e Public key certificate crt Authentication server name or IP address If you want to use multiple servers a secondary one use semicolon as t
177. om locations that may only be accessed after a user has logged in includes files that are only run by a specific user typically files in HKEY_CURRENT_USER SOFTWARE Microsoft Windows CurrentVersion Run Lists of files to be scanned are fixed for each aforementioned group Scan priority The level of priority used to determine when a scan will start e Normal at an average system load e Lower at a low system load e Lowest when the system load is the lowest possible e When idle the task will be performed only when the system is idle 4 1 1 4 Idle state scanning The idle state scanner can be configured and enabled in Advanced setup under Computer Antivirus and antispyware gt Idle state scanning When the computer is in idle state a silent computer scan is performed on all local drives See Idle state detection triggers for a full list of conditions that must be met in order to trigger the idle state scanner By default the idle state scanner will not run when the computer notebook is operating on battery power You can override this setting by selecting the check box next to Run even if the computer is on the battery in Advanced setup Select Enable logging in Advanced setup to record a computer scan output in the Log files section from the main program window click Tools gt Log files and select Computer scan from the Log drop down menu The last setting here is ThreatSense engine parameter setup Click Setup
178. on is disabled in Gamer mode The solution is to define a communication rule for every application that might be in conflict with this behavior or to use a different Filtering mode in the Personal firewall Keep in mind that if Gamer mode is enabled and you go to a webpage or an application that might be a security risk it may be blocked but you will not see any explanation or warning because user interaction is disabled 38 4 2 Network The Personal firewall controls all network traffic to and from the system This is accomplished by allowing or denying individual network connections based on specified filtering rules It provides protection against attacks from remote computers and enables blocking of some services It also provides antivirus protection for HTTP POP3 and IMAP protocols This functionality represents a very important element of computer security Personal firewall configuration can be found in the Setup pane under Network Here you can adjust the filtering mode rules and detailed settings You can also access more detailed settings of the program e ETSERI SMART SECURITY v lt Setup Network Home P x Network traffic filtering Enabled Block all network traffic disconnect network Q perc BDisable filtering allow all traffic Update Automatic filtering mode Enabled switch to interactive filtering mode Configure rules and zones i Change the protection mode of your computer in the network
179. on your computer or suspicious site on the Internet you can submit it to the ESET Virus Lab for analysis If the file turns out to be a malicious application or website its detection will be added to an upcoming update Alternatively you can submit the file by email If you prefer this option pack the file s using WinRAR ZIP protect the archive with the password infected and send it to samples eset com Please remember to use a descriptive subject and enclose as much information about the file as possible for example the website you downloaded it from NOTE Before submitting a file to ESET make sure it meets one or more of the following criteria the file is not detected at all e the file is incorrectly detected as a threat You will not receive a response unless further information is required for analysis Select the description from the Reason for submitting the file drop down menu that best fits your message Suspicious file Suspicious site a website that is infected by any malware False positive file file that is detected as an infection but are not infected False positive site Other File Site The path to the file or website you intend to submit Contact email This contact email is sent along with suspicious files to ESET and may be used to contact you if further information is required for analysis Entering a contact email is optional You will not get a response from ESET unless more information
180. onsiderable time and effort that would otherwise be spent cleaning infiltrations Here are some useful guidelines e Do not visit suspicious websites with multiple pop ups and flashing advertisements Be careful when installing freeware programs codec packs etc Only use safe programs and only visit safe Internet websites Be cautious when opening email attachments particularly those from mass mailed messages and messages from unknown senders Don t use an Administrator account for everyday work on your computer 2 Installation There are several methods for installing ESET Smart Security on your computer Installation methods may vary depending on country and means of distribution e Live installer can be downloaded from the ESET website The installation package is universal for all languages choose a desired language Live installer itself is a small file additional files required to install ESET Smart Security will be downloaded automatically e Offline installation This type of installation is used when installing from a product CD DVD It uses an msi file that is larger than the Live installer file and does not require an internet connection or additional files for the completion of installation Important Make sure that no other antivirus programs are installed on your computer before you install ESET Smart Security If two or more antivirus solutions are installed on a single computer they may conflict with each other We
181. oriet notte etn rtis enero ops stor UPS ucen vd 10 Entering username and password eese 11 Upgrading to a more recent version esee 11 First scan after installation eere 12 Beginner s guide 13 The main program window eeeeeceeee eren teen 13 RDLrorl E 15 Trusted zone setup reae eeeeee eene teen enean ensnanac 16 Lu 17 Parental control tools eere esten tete tata atat 17 Work with ESET Smart Security 18 Tunc qmm 19 4 1 1 Antivirus and antispyware seseeemme 20 4 1 1 1 Real time file system protection eesseseeeees 20 4 1 1 1 1 Advanced scan options eeeeeeeeeeeeeeeeeeeeen i 21 41 1 12 Cleaning levels rera eoe nce eene e roue 22 4 1 1 1 3 When to modify real time protection configuration 23 4 1 1 1 4 Checking real time protection eesseeeeeeeess 23 4 1 1 1 5 Whatto doifreal time protection does not work 23 4 1 1 2 COMPUTER SCAMS snanar anran EL EE E DEERAS 23 4 1 12 1 CuUStOmS Can launcher eiiis reto sardo ide E ataca denen 24 4 1 1 2 2 SCAM DrOBl 8S secesssp e eepe cesa tat FATE e CER CH eg Pon ELE NER EVA S e AgT 25 41 122 3 Scan profiles one carere de xp eaae 26 4 1 1 3 Startup
182. osoft Windo Mf x Tools im Ism exe a 2 years ago Microsoft Windo a svchost exe w 2 years ago Microsoft Windo WA vboxservice exe v 1yearago Oracle VM VirtualBo Help and support spoolsv exe 2 years ago Microsoft Windo filezilla server exe e 1year ago FileZilla Server n taskhost exe a 2 years ago Microsoft Windo a sppsvc exe e 2 years ago Microsoft Windo a dwm exe a 2 years ago Microsoft amp Windo ie G explorer exe e 2 years ago Microsoft amp Windo A vb oxtray exe 1year ago Oracle VM VirtualBo B snagit32 exe 9 1year ago Snagit m File c windows system32 Isass exe File size 22 0 kB File description Local Security Authority Process Company name Microsoft Corporation File version 6 1 7600 16385 win7_rtm 090713 1255 es eT Product name Microsoft Windows Operating System Process Image name of the program or process that is currently running on your computer You can also use the Windows Task Manager to see all running processes on your computer You can open Task Manager by right clicking an empty area on the taskbar and then clicking Task Manager or by pressing Ctrl Shift Esc on your keyboard Risk level In most cases ESET Smart Security and ESET Live Grid technology assign risk levels to objects files processes registry keys etc using a series of heuristic rules that examine the characteristics of each object and then weigh their potential for malicious a
183. ot recommended Click Next to configure your Internet connection If you use a proxy server it must be correctly configured for virus signature updates to work If you are not sure whether you use a proxy server to connect to the Internet select Use the same settings as Internet Explorer Recommended and click Next If you do not use a proxy server select do not use a proxy server To configure your proxy server settings select use a proxy server and click Next Enter the IP address or URL of your proxy server in the Address field In the Port field specify the port where the proxy server accepts connections 3128 by default In the event that the proxy server requires authentication enter a valid Username and Password to grant access to the proxy server Proxy server settings can also be copied from Internet Explorer if desired To do this click Apply and confirm the selection Custom installation allows you to define how automatic program updates will be handled on your system Click Change to access Advanced settings If you do not want program components to be updated select Never update program components Select Ask before downloading program components to display a confirmation window each time the system attempts to download program components To download program component upgrades automatically select Always update program components NOTE After a program component update a restart is usually required We recommend sele
184. otection Address range 10 2 1 1 10 2 1 10 B Web access protection Subnet 192 168 1 0 255 255 255 0 J E Protocol filtering IPv6 address fe80 b434 b801 e878 5795 i Exduded applications IPv6 subnet 2001 218 420 64 Exduded IP addresses H E SSL Anti Phishing protection tl Parental control H O Update H B User interface Q Search 4 3 3 3 1 Add IPv4 address This allows you to add an IP address address range subnet of a remote point to which a rule is applied Internet Protocol version 4is the older but still the most widely used Single address Adds the IP address of an individual computer for which the rule is to be applied for example 192 168 0 10 Address range Enter the starting and ending address IP address to specify the IP range of several computers for which the rule is to be applied for example 192 168 0 1 to 192 168 0 99 Subnet Subnet a group of computers defined by an IP address and mask For example 255 255 255 0 is the network mask for the 192 168 1 0 24 prefix that means 192 168 1 1 to 192 168 1 254 address range 4 3 3 3 2 Add IPv6 address This allows you to add an IPv6 address subnet of a remote point for which the rule is applied It is the newest version of the Internet protocol and will replace the older version 4 Single address Adds the IP address of an individual computer for which the rule is to be applied for example 2001 7
185. otocol is designed for one way communication requiring no authentication This enables remote attackers to trigger so called DoS Denial of Service attacks or attacks which give unauthorized individuals access to incoming and outgoing packets Typical examples of an ICMP attack are ping flood ICMP ECHO flood and smurf attacks Computers exposed to the ICMP attack are significantly slower this applies to all applications using the Internet and have problems connecting to the Internet 6 3 ESET Technology 6 3 1 Exploit Blocker Exploit Blocker is designed to fortify commonly exploited application types such as web browsers PDF readers email clients and MS Office components It works by monitoring the behavior of processes for suspicious activity that might indicate an exploit When Exploit Blocker identifies a suspicious process it can stop the process immediately and record data about the threat which is then sent to the ESET Live Grid cloud system This data is processed by the ESET Threat Lab and used to better protect all users from unknown threats and zero day attacks newly released malware for which there is no pre configured remedy 6 3 2 Advanced Memory Scanner Advanced Memory Scanner works in combination with Exploit Blocker to strengthen protection against malware that has been designed to evade detection by antimalware products through the use of obfuscation and or encryption In cases where ordinary emulation or heuristics
186. ouble click any log entry to display its details in a separate window Events All important actions performed by ESET Smart Security are recorded in the event log The eventlog contains information about events and errors that have occurred in the program It is designed for system administrators and users to solve problems Often the information found here can help you find a solution for a problem occurring in the program Computer scan Results of all completed manual or planned scans are displayed in this window Each line corresponds to a single computer control Double click any entry to view details of the respective scan HIPS Contains records of specific HIPS rules which were marked for recording The protocol shows the application that triggered the operation the result whether the rule was permitted or prohibited and the created rule name Personal firewall The firewall log displays all remote attacks detected by the Personal firewall Here you will find information about any attacks on your computer The Event column lists the detected attacks The Source column tells you more about the attacker The Protocol column reveals the communication protocol used for the attack Analysis of the firewall log may help you to detect system infiltration attempts in time to prevent unauthorized access to your system Filtered websites This list is useful if you want to view a list of websites that were blocked by Web access prot
187. our computer Many infiltrations try to obtain and send private data or download other malicious applications to host workstations The Personal firewall allows you to detect and terminate such connections Display information about application allows you to define how applications will be displayed in the list of rules The following options are available Full path Full path to the application s executable Description Description of the application Name Name of the application s executable 42 Select what type of rules will be displayed in the Rules setup section using the Rules to display list Only user defined rules Displays only those rules created by the user User and predefined rules Displays all user defined and default pre defined rules All rules including system All rules are displayed 4 2 3 1 Rules setup Rules setup allows you to view all rules applied to traffic generated by individual applications within trusted zones and the Internet By default rules are added automatically according to user reactions to a new communication To view more information about an application at the bottom of this window click the name of the application Rules Zones Rules define how the firewall will handle network communication Rules can allow or deny particular applications remote computers and specific ports communication For more information about rules click here
188. ple restarting the server automatically after a program upgrade could cause serious damage If the Ask before downloading update option is selected a notification will display when a new update is available If the update file size is greater than the value specified in the Ask if an update file is greater than field the program will display a notification The Regularly check for latest product version option will enable the Regular checking for latest product version scheduled task see Scheduler 72 4 5 1 2 2 Proxy server To access the proxy server setup options for a given update profile click Update in the Advanced setup tree F5 and then click Setup to the right of Advanced update setup Click the HTTP Proxy tab and select one of the three following options Use global proxy server settings Do not use proxy server Connection through a proxy server Selecting the Use global proxy server settings option will use the proxy server configuration options already specified in the Tools Proxy server branch of the Advanced setup tree Select Do not use proxy server to specify that no proxy server will be used to update ESET Smart Security The Connection through a proxy server option should be selected if A proxy server should be used to update ESET Smart Security that is different from the proxy server specified in the global settings Tools Proxy server If so the settings should be specified here Proxy server a
189. pted channel to transfer information between server and client ESET Smart Security checks communications utilizing the SSL Secure Socket Layer and TLS Transport Layer Security encryption methods HTTPS checking can be performed in the following modes Do not use HTTPS protocol checking Encrypted communication will not be checked Use HTTPS protocol checking for selected ports The program will only check those applications that are specified in the Web and email clients section and that use ports defined in Ports used by HTTPS protocol Port 443 is set by default Encrypted communication will be not scanned To enable the scanning of encrypted communication and view the scanner setup navigate to SSL protocol checking in Advanced setup section click Web and email gt Protocol filtering gt SSL and enable the Always scan SSL protocol option 57 4 3 2 2 URL address management The URL address management section enables you to specify HTTP addresses to block allow or exclude from checking Add Edit Remove and Export are used to manage the lists of addresses Websites in the list of blocked addresses will not be accessible Websites in the list of excluded addresses are accessed without being scanned for malicious code If you select Allow access only to URL addresses in the list of allowed addresses only addresses present in the list of allowed addresses will be accessible while all other HTTP addresses will be blocked If you
190. puter The Update module ensures that the program is always up to date in two ways by updating the virus signature database and by updating system components By clicking Update in the main program window you can view current update status including the date and time of the last successful update and if an update is needed The primary window also contains the virus signature database version This numeric indicator is an active link to ESET s website listing all signatures added within the given update In addition to automatic updates you can click Update now to trigger an update manually Updating the virus signature database and updating program components are important parts of maintaining complete protection against malicious code Please pay attention to their configuration and operation If you did not enter your License details Username and Password during installation you can enter your Username and Password when updating to access ESET s update servers NOTE Your Username and Password are provided by ESET after purchasing ESET Smart Security 68 SMART SECURITY Update The virus signature database is up to date Update is not necessary the virus signature database is up to date Last successful update 2 7 2013 11 08 00 Virus signature database version 8515 20130702 e Product update Installed version 7 0 30 0 Check for updates Last successful update The date of the last update If yo
191. r is a reliable vendor consult the original product manufacturer e Some of the words are misspelled in an attempt to trick your spam filter For example vaigra instead of viagra etc 6 4 4 1 Rules In the context of Antispam solutions and email clients rules are tools for manipulating email functions They consist of two logical parts 1 Condition e g an incoming message from a certain address 2 Action e g deletion of the message moving it to a specified folder The number and combination of rules varies with the Antispam solution These rules serve as measures against spam unsolicited email Typical examples e 1 Condition An incoming email message contains some of the words typically seen in spam messages 2 Action Delete the message 1 Condition An incoming email message contains an attachment with an exe extension 2 Action Delete the attachment and deliver the message to the mailbox 1 Condition An incoming email message arrives from your employer 2 Action Move the message to the Work folder We recommend that you use a combination of rules in Antispam programs in order to facilitate administration and to more effectively filter spam 118 6 4 4 2 Whitelist In general a whitelist is alist of items or persons who are accepted or have been granted permission The term email whitelist defines a list of contacts from whom the user wishes to receive messages Such whitelists are based on ke
192. r this error is incorrectly entered authentication data or incorrectly configured connection settings The previous notification is related to the following two Virus signature database update ended with an error messages about unsuccessful updates 1 Invalid Username and or Password The Username and Password have been incorrectly entered in update setup We recommend that you check your authentication data The Advanced setup window click Setup from the main menu and then click Enter advanced setup or press F5 on your keyboard contains additional update options Click Update Settings in the Advanced setup tree to enter a new Username and Password 2 An error occurred while downloading update files A possible cause of the error is incorrect Internet connection settings We recommend that you check your Internet connectivity by opening any website in your web browser If the website does not open itis likely that an Internet connection is not established or there are connectivity problems with your computer Please check with your Internet Service Provider ISP if you do not have an active Internet connection SMART SECURITY v Update A Home s A Virus signature database update ended with an error Download interrupted by user Q Computer scan Troubleshoot update issue Update A OK OE Setup x Tools e Product update Installed version 7 0 30 0 Help and support Check for updates
193. ra 61 4 3 3 4 SSL protocol checking ee eerte ctetu 62 4 3 3 4 1 CertifiCates iei eee ism a tari rein bbb Roa pRbtR rti nidi e Et Peto ins 62 4 3 3 4 1 1 Trusted certificates usse iiio seva an Cera epe 62 4 3 3 4 1 2 Excl d d certificates ertet chi vars vavanaapnavecneyed 63 4 3 3 4 1 3 Encrypted SSL communication eseeeeeeeesss 63 4 3 4 Anti Phishing protectlOri cere radere eene 63 Parental control eese essei ee setenta tates tnn ta tenta 64 4 4 1 Web page content filtering sssesesseeeeenene 67 4 4 2 Blocked and allowed web pages eeeeeees 68 Updating the program e eeeeeeee eee ee teen ete te tnn ta inanes 68 4 5 1 Update settings iude iene e erede iore Dore sa rada 71 4 5 1 1 Update profiles i eene t na pner rna dra 72 4 5 1 2 Advancediupdate setup 2 eic eteeens 72 45 121 Update mode 4 4 4 eere rd e Gas etate 72 51 2 2 PrO SEMNE cocsiscussdsinesacinisssascesnssaiiaiadicndedadiaciaanacennsaesans 73 4 5 1 2 3 Connecting to the LAN osos tino oe tetto ren rp reor iic 73 Update rollbatck s ci erobern aa 74 How to create update tasks srren 75 4 7 S 5 1 5 2 5 3 5 4 5 5 5 6 5 7 4 6 3 Protection statistics ioc n tarii ea rc 79 4 6 4 Watek ae VIEN nisi icruti esas raso lebe eor rera brevet Ese idet sius 79 4 6 5 ESET Sys Ine DOCEOER ionnann 80 4 6 6 ESET Live Grid inerenti een
194. re are several possible reasons this status may be displayed for example Anti Theft optimization warning This device is not optimized for ESET Anti Theft For example a 14 Phantom account does not exist initially but is a security feature that is triggered automatically when you mark a device as missing You may need to create a Phantom account using the Optimization feature in the ESET Anti Theft web interface Gamer mode enabled Enabling Gamer mode is a potential security risk By enabling this feature all pop up windows are disabled and the activity of the scheduler will be completely stopped e Your license will expire soon This is indicated by the protection status icon displaying an exclamation point next to the system clock After your license expires the program will not be able to update and the Protection status icon will turn red If you are unable to solve a problem using the suggested solutions click Help and support to access the help files or search the ESET Knowledgebase If you still need assistance you can submit a support request ESET Customer Care will respond quickly to your questions and help find a resolution 3 2 Updates Updating the virus signature database and updating program components is an important part of protecting your system against malicious code Pay careful attention to their configuration and operation In the main menu click Update and then click Update now to check for a virus
195. rental control Set password from modification Qo Update m petko 28 years Enabled IE setup Setup Tool X EM jozko 9 years Enabled Setup Help and support Mary Not defined John Not defined di Sca cota fone nae If you click Parental control in the Setup pane from the main product window of ESET Smart Security you will see that the main window is divided into three sections 1 Parental control After deselecting Enabled on the right a Temporarily disable protection window will appear Here you can set the time interval for which protection is disabled The option then changes to Disabled and all following settings will be hidden It is important to protect the settings in ESET Smart Security with a password This password can be set in the Access setup section If no password is set the following warning will appear underthe Parental control option Password for Advanced setup is required to protect Parental control from modification Set password will be visible The restrictions set in Parental control only affect the standard user accounts Because an Administrator can override any restriction they will not have any effect HTTPS SSL communication is not filtered by default Therefore Parental control cannot block web pages that begin with https To enable this feature select Enable next to the Filtering of encrypted HTTPS websites is not enabled warning message or selec
196. ribed above e Copy all Copies information about all the records in the window e Delete Delete all Deletes the selected record s or all the records displayed this action requires administrator privileges e Export Exports information about the record s in XML format Don t block similar events in the future This option is visible in firewall log only Adds an IDS exception from selected activity to Personal firewall e Scroll log Leave this option enabled to auto scroll old logs and watch active logs in the Log files window 4 6 1 1 Log maintenance The Logging configuration of ESET Smart Security is accessible from the main program window Click Setup Enter advanced setup gt Tools gt Log files The logs section is used to define how the logs will be managed The program automatically deletes older logs in order to save hard disk space You can specify the following options for log files Minimum logging verbosity Specifies the minimum verbosity level of events to be logged Diagnostic Logs information needed to fine tune the program and all records above Informative Records informative messages including successful update messages plus all records above Warnings Records critical errors and warning messages Errors Errors such as Error downloading file and critical errors will be recorded e Critical Logs only critical errors error starting Antivirus protection Personal
197. rogram filters out all items less risky than current risk level and only display items which are more suspicious than the displayed level With the slider all the way to the right the program displays only known harmful items All items labeled as risk 6to 9 can pose a security risk If you are not using a security solution from ESET we recommend that you scan your system with ESET Online Scanner if ESET SysInspector has found any such item ESET Online Scanner is a free service NOTE The Risk level of an item can be quickly determined by comparing the color of the item with the color on the Risk Level slider Compare When comparing two logs you can choose to display all items display only added items display only removed items or to display only replaced items Find Search can be used to quickly find a specific item by its name or part of its name The results of the search request are displayed in the Description window Return By clicking the back or forward arrows you can return to previously displayed information in the Description window You can use the backspace and space keys instead of clicking back and forward Status section Displays the current node in Navigation window Important Items highlighted in red are unknown which is why the program marks them as potentially dangerous If an item is in red it does not automatically mean that you can delete the file Before deleting please make sure that files are really dan
198. ruis 45 4 2 4 Configuring zones 45 4 2 4 1 Network authentication 46 4 2 4 1 1 Zone authentication Client configuration 46 4 2 4 1 2 Zone authentication Server configuration 48 4 2 5 Establishing connection detection sssss 49 4 2 6 LOBBING ET 50 4 2 7 System IWtegkatiTlcsoxesvave ey aas e AREE Pa Yo bxn ui n n Pa EE SEE Ra EE 50 Web and email eese esten tette tatnen tnnt ttntnnas 51 4 3 1 Email client protection 4 52 4 3 1 1 Integration with email clients 52 4 3 1 1 1 Email client protection configuration 53 4 3 1 2 IMAP IMAPS scanner eeeseees 53 4 3 1 3 POP3 POP3S filter 54 4 3 1 4 Antispam DROCOCHON uirsiissssceacssasssacoaacesnsmnastarsoasateseiaceds 55 4 3 1 4 1 Adding addresses to whitelist and blacklist 56 4 3 1 4 2 Marking messages as SPAM ccceeeeeeeeeeeeeeeeeeteeeaeeanees 56 4 3 2 WED ACCESS protectio seniore to ioo eor kt en senate us 57 4 3 2 1 HTTP LR 57 4 3 2 2 URL address management cerne 58 4 3 3 Protocolfilteritig iioi o repe aO aE peius 59 4 3 3 1 Web and email clients eeseeeeeen m 59 4 3 3 2 Excluded applicatioris rini cerent 60 4 3 3 3 Excluded IP addresses nine etti tte 61 4 3 3 3 1 Add IPVA address iscritte eon rne rna aS EENS 61 43 332 AAGPVG address recorrer eret e
199. s below 2 Manually in the main program window by clicking Install Check for updates in the Update section 3 Manually by downloading and installing a more recent version over the previous one 11 2 6 First scan after installation After installing ESET Smart Security a computer scan will start 20 minutes after installation or computer restart in order to check for malicious code You can also start a computer scan manually from the main program window by clicking Computer scan gt Smart scan For more information about computer scans see the section Computer scan SMART SECURITY Threats found 0 Objects cleaned 0 Scanning C Program Files ESET ESET Smart Security ekrnSmonLang dil Open scan in a new window After all scans computer takes no action v Smart scan Custom scan Local disk scan Ia Selection of scan profile and targets to scan Removable media scan Q Repeat last scan a Scanning of USB DVD CD and other Q Date and time of the last scan removable media 2 7 2013 12 11 58 B Scan logs Computer scan setup 12 3 Beginner s guide This chapter provides an initial overview of ESET Smart Security and its basic settings 3 1 The main program window The main program window of ESET Smart Security is divided into two main sections The primary window on the right displays information that corresponds to the option selected from the main menu on the left The followi
200. sed to ensure the most efficient scanning level while simultaneously maintaining the highest scanning speeds The various protection modules scan intelligently making use of different scanning methods and applying them to specific file types If the Smart Optimization is disabled only the user defined settings in the ThreatSense core of the particular modules are applied when performing a scan When configuring ThreatSense engine parameters setup for a Computer scan the following options are also available Scan alternate data streams ADS Alternate data streams used by the NTFS file system are file and folder associations which are invisible to ordinary scanning techniques Many infiltrations try to avoid detection by disguising themselves as alternate data streams Run background scans with low priority Each scanning sequence consumes a certain amount of system resources If you work with programs that place a high load on system resources you can activate low priority background scanning and save resources for your applications Preserve last access timestamp Select this option to keep the original access time of scanned files instead of updating them for example for use with data backup systems Scroll scan log This option allows you to enable disable log scrolling If selected information scrolls upwards within the display window 4 1 1 7 An infiltration is detected Infiltrations can reach the system from various e
201. selected If Real time protection does not detect and clean infiltrations Make sure that no other antivirus programs are installed on your computer If two real time protection shields are enabled at the same time they may conflict with each other We recommend that you uninstall any other antivirus programs on your system before installing ESET Real time protection does not start If real time protection is not initiated at system startup and Start Real time file system protection automatically is enabled it may be due to conflicts with other programs For assistance resolving this issue please contact ESET Customer Care 4 1 1 2 Computer scan The on demand scanner is an important part of your antivirus solution It is used to perform scans of files and folders on your computer From a security standpoint it is essential that computer scans are not just run when an infection is suspected but regularly as part of routine security measures We recommend that you perform regular in depth scans of your system to detect viruses that are not captured by Real time file system protection when they are written to the disk This can happen if Real time file system protection is disabled at the time the virus database is obsolete orthe file is not detected as a virus when itis saved to the disk Two types of Computer scan are available Smart scan quickly scans the system with no need for further configuration of the scan parameters Custom scan a
202. ses from existing email client accounts 6 4 4 5 Server side control Server side control is a technique for identifying mass spam based on the number of received messages and the reactions of users Each message leaves a unique digital footprint based on the content of the message The unique ID number tells nothing about the content of the email Two identical messages will have identical footprints while different messages will have different footprints If a message is marked as spam its footprint is sent to the server If the server receives more identical footprints corresponding to a certain spam message the footprint is stored in the spam footprints database When scanning incoming messages the program sends the footprints of the messages to the server The server returns information on which footprints correspond to messages already marked by users as spam 119
203. signature database update If the Username and Password were not entered during the activation of ESET Smart Security you will be prompted for them at this point var ESET Smart Security c C mc SMART SECURITY v Update 4S Home The virus signature database is up to date Update is not necessary the virus signature database is up to date Q Computer scan Last successful update 2 7 2013 11 08 00 Virus signature database version 8515 20130702 Q o Update now I Setup x Tools e Product update Installed version 7 0 30 0 o Help and support Check for updates 15 The Advanced setup window click Setup in the main menu and then click Enter advanced setup or press F5 on your keyboard contains additional update options Click Update gt Settings in the Advanced setup tree to the left To configure advanced update options such as update mode proxy server access and LAN connections click Setup in the Update window e art Se Ex Advanced setup Ger A Computer Selected profile ii Network My profile Profiles Web and email B oO Pacnidustd Update settings for selected profile Q Update Username Password EAV 12345678 LITIITIIIIIN Update rollback I E X Tools Regular update Pre release update 98 User interface Advanced update setup Setup Clear update cache Clear Do not display notification about successful update Q S
204. some viruses do not cause any damage they only serve to annoy the user and demonstrate the technical skills of their authors If your computer is infected with a virus and cleaning is not possible submit it to the ESET lab for perusal In certain cases infected files can be modified to such an extent that cleaning is not possible and the files must be replaced with a clean copy 6 1 2 Worms A computer worm is a program containing malicious code that attacks host computers and spreads via network The basic difference between a virus and a worm is that worms have the ability to propagate by themselves they are not dependant on host files or boot sectors Worms spread to email addresses in your contact list or exploit security vulnerabilities in network applications Worms are therefore much more viable than computer viruses Due to the wide availability of the Internet they can spread across the globe within hours or even minutes after their release This ability to replicate independently and rapidly makes them more dangerous than other types of malware A worm activated in a system can cause a number of inconveniences It can delete files degrade system performance or even deactivate programs The nature of a computer worm qualifies it as a means of transport for other types of infiltrations If your computer is infected with a worm we recommend you delete the infected files because they likely contain malicious code 6 1 3 Tro
205. sses All All All J v Allow com 49 TCP amp IP 127 0 0 1 1 All All E Host Process for Windows Service W Allow mult UDP IP subnet 224 All All Host Process for Windows Service Iv Allow com 49 TCP amp IP 127 0 0 1 1 All All m Windows Logon User Interface W Alowinbo 9 TCP amp Local addresses All All All W AlowDH 49 UDP All 67 68 67 68 E Host Process for Windows Service V AllowDH 49 UDP All 67 68 67 68 87 Services and Controller app ri Allow DH 19 UDP IPv6 subnet fe 546 547 546 547 E Host Process for Windows Service v Allow out f TCP amp All All DNS 53 E Host Process for Windows Service V Block inco amp UDP All 5355 All All W Blockout T UDP All All 5355 All v Allow time 49 UDP Trusted zone Ntp 123 Ntp 123 Host Process for Windows Service E rz all Toa An Tan m L i nna an an an m J New Edit Delete Del A Name Name of rule check box must be selected to activate the rule Action Shows the direction of communication and action T Outgoing connections are allowed T Outgoing connections are blocked Incoming connections are allowed Incoming connections are blocked All connections are allowed 4 All connections trigger a dialog window prompting you to select allow or deny 14 All connections are blocked Protocol Communication protocol Address Address of remote computer Local port Port of loca
206. stallation process is to configure detection of potentially unwanted applications Potentially unwanted applications are not necessarily malicious but can negatively affect the behavior of your operating system See the Potentially unwanted applications chapter for more details Click Next to start the installation process 2 2 Offline installation Once you launch the offline installation msi package the installation wizard will guide you through the setup process Welcome to ESET Smart Security Setup Wizard The Setup Wizard will install ESET Smart Security on your computer Click Next to continue or Cancel to exit the Setup Wizard It is important that you uninstall any other security applications such as antivirus antispyware or firewall before you continue with the installation They can conflict with this product possibly resulting in serious problems First the program checks to see if a newer version of ESET Smart Security is available If a newer version is found you will be notified in the first step of the installation process If you select Download and install new version the new version will be downloaded and installation will continue This check box is visible only when there is a version newer than the version you are installing available Next the End User License Agreement will be displayed Please read the agreement and click Accept to acknowledge your acceptance of the End User License Agreement
207. sword generated and sent to you after purchase By default no verification is required and the Username and Password fields are left empty Pre release updates the Pre release update option are updates that have gone through thorough internal testing and will be available to the general public soon You can benefit from enabling pre release updates by having access to the most recent detection methods and fixes However pre release updates might not be stable enough at all times and SHOULD NOT be used on production servers and workstations where maximum availability and stability is required The list of current modules can be found in Help and support gt About ESET Smart Security It is recommended that basic users leave the Regular update option selected by default Click Setup next to Advanced update setup to display a window containing advanced update options If you experience problems with an update click Clear to delete temporary update files Do not display notification about successful update Turns off the system tray notification at the bottom right corner of the screen It is useful to select this option if a full screen application or a game is running Please note that Gamer mode will disable all notifications 71 4 5 1 1 Update profiles Update profiles can be created for various update configurations and tasks Creating update profiles is especially useful for mobile users who need an alternative profile for Internet con
208. t Examples of well known freeware products which come bundled with spyware are client applications of P2P peer to peer networks Spyfalcon or Spy Sheriff and many more belong to a specific spyware subcategory they appear to be antispyware programs but in fact they are spyware programs themselves If a file is detected as spyware on your computer it is advisable to delete it since there is a high probability that it contains malicious code 113 6 1 7 Packers Packer is a runtime self extracting executable that rolls up several kinds of malware into a single package The most common packers are UPX PE Compact PKLite and ASPack The same malware may be detected differently when compressed using a different packer Packers also have the ability to make their signatures mutate over time making malware more difficult to detect and remove 6 1 8 Potentially unsafe applications There are many legitimate programs whose function is to simplify the administration of networked computers However in the wrong hands they may be misused for malicious purposes ESET Smart Security provides the option to detect such threats Potentially unsafe applications is the classification used for commercial legitimate software This classification includes programs such as remote access tools password cracking applications and keyloggers a program that records each keystroke a user types If you find that there is a potentially unsafe appli
209. t Always scan SSL protocol in Advanced setup Web and email Protocol filtering SSL configuration section Note Parental control requires Application protocol content filtering HTTP protocol checking and Personal firewall system integration to be enabled in order to function properly All of these functionalities are enabled by default 2 Windows user accounts If you have created a role for an existing account it will be shown here with the Enabled attribute Clicking Enabled will toggle Parental control for the account Under an active account click Setup to see the list of allowed categories of web pages for this account and blocked and allowed web pages Important To create a new account for example for a child use the following step by step instructions for Windows 7 or Windows Vista 65 1 Open User Accounts by clicking the Start button located at the bottom left side of your desktop clicking Control Panel and then clicking User Accounts 2 Click Manage another account If you are prompted for an administrator password or confirmation type the password or provide confirmation 3 Click Create a new account Type the name you want to give the user account click an account type and then click Create Account 5 Reopen the Parental control pane by clicking again from the main program window of ESET Smart Security to Setup gt Parental control B 3 The last section contains two options Set exception
210. t correspond with the authentication server zone Review both zones and ensure their names are identical Server authentication failed Server address not found in the list of addresses for the given zone The IP address of the computer running the authentication server is outside the defined IP address range of the current zone configuration Server authentication failed Probably an invalid public key was entered Verify that the public key specified corresponds to the private server key Also verify that the public key file is not corrupted 2 By local network configuration Authentication is performed based on the local network adapter parameters A zone is authenticated if all selected parameters for the active connection are valid 47 Authentication will succeed if all selected conditions for the active connection are met Both IPv4 and IPv6 addresses are allowed Multiple addresses are separated with a semicolon Adapter configuration to fulfill P ipojen k m stn siti v Populate with selected connection settings General adapter settings 7 When eE suffix is example A e hq eset com V When DNS server s IP address is V When the local IP address is 10 1 96 106 10 1 96 107 10 1 108 94 fe80 9934 7a0c ac5d 82cb V When DHCP server s IP address is When gateway s IP address is 10 1
211. the application stops unexpectedly A complete memory dump may contain data from processes that were running when the memory dump was collected Minidump Records the smallest set of useful information that may help identify why the application crashed unexpectedly This kind of dump file can be useful when space is limited However because of the limited information included errors that were not directly caused by the thread that was running at the time of the problem may not be discovered by an analysis of this file Select Do not generate memory dump default to disable this feature Target directory Directory where the dump during the crash will be generated Click to open this directory within a new Windows explorer window 5 4 Import and export settings You can import or export your customized ESET Smart Security xml configuration file from the Setup menu Importing and exporting of configuration files is useful if you need to backup your current configuration of ESET Smart Security for use at a later time The export settings option is also convenient for users who want to use their preferred configuration on multiple systems they can easily import an xml file to transfer these settings Importing a configuration is very easy In the main program window click Setup gt Import and export settings and then select Import settings Enter the file name of the configuration file or click the button to browse for the
212. the user to compare two existing logs The outcome of this feature is a set of items not common to both logs It is suitable if you want to keep track of changes in the system a helpful tool for detecting malicious code After it is launched the application creates a new log which is displayed in anew window Click File gt Save log to save a log toa file Log files can be opened and viewed at a later time To open an existing log click File gt Open log In the main program window ESET SysInspector always displays one log at a time The benefit of comparing two logs is that you can view a currently active log and a log saved in a file To compare logs click File gt Compare log and choose Select file The selected log will be compared to the active one in the main program windows The comparative log will display only the differences between those two logs NOTE If you compare two log files click File gt Save log to save it as a ZIP file both files will be saved If you open this file later the contained logs are automatically compared Next to the displayed items ESET SysInspector shows symbols identifying differences between the compared logs Description of all symbols that can be displayed next to items e new value not present in the previous log tree structure section contains new values e removed value present in the previous log only tree structure section contains removed values e value file has been changed
213. tics on executing files from removable media If you wish to exclude some removable media USB ports from being scanned by advanced heuristics on file execution click Exceptions to open the removable media drive exclusions window In this window you can customize the settings by selecting or deselecting the check boxes that represent each port 4 1 1 1 2 Cleaning levels Real time protection has three cleaning levels to access click Setup in the Real time file system protection section and then click Cleaning No cleaning Infected files will not be cleaned automatically The program will display a warning window and allow the user to choose an action This level is designed for more advanced users who know which steps to take in the event of an infiltration Standard cleaning The program will attempt to automatically clean or delete an infected file based ona predefined action depending on the type of infiltration Detection and deletion of an infected file is signaled by a notification the bottom right corner of the screen If it is not possible to select the correct action automatically the program provides other follow up actions The same happens when a predefined action cannot be completed Strict cleaning The program will clean or delete all infected files The only exceptions are the system files If it is not possible to clean them the user is prompted to select an action by a warning window Warning f an arc
214. tificates for scanning SSL communication This option is available if you select Always scan SSL protocol Block encrypted communication utilizing the obsolete protocol SSL v2 Communication using the earlier version of the SSL protocol will automatically be blocked 4 3 3 4 1 Certificates For SSL communication to work properly in your browsers email clients it is essential that the root certificate for ESET be added to the list of known root certificates publishers Add the root certificate to known browsers should be enabled Select this option to automatically add the ESET root certificate to the known browsers for example Opera and Firefox For browsers using the system certification store the certificate is added automatically e g Internet Explorer To apply the certificate to unsupported browsers click View Certificate Details Copy to File and then manually import it into the browser In some cases the certificate cannot be verified using the Trusted Root Certification Authorities store e g VeriSign This means that the certificate is self signed by someone e g administrator of a web server or a small business company and considering this certificate as trusted is not always a risk Most large businesses for example banks use a certificate signed by TRCA If Ask about certificate validity is selected selected by default the user will be prompted to select an action to take when encrypted communication is established
215. tifications when running applications in full screen mode To close pop up windows automatically after a certain period of time select Close message boxes automatically after sec If they are not closed manually alert windows are automatically closed after the specified time period elapses Click Advanced setup to access additional Alerts and notification setup options 4 7 2 1 Advanced setup From the Minimum verbosity of events to display drop down menu you can select the starting severity level of alerts and notification to be displayed Diagnostic Logs information needed to fine tune the program and all records above Informative Records informative messages including successful update messages plus all records above Warnings Records critical errors and warning messages Errors Errors such as Error downloading file and critical errors will be recorded e Critical Logs only critical errors error starting Antivirus protection Personal firewall etc The last feature in this section allows you to configure the destination of notifications in a multi user environment The On multi user systems display notifications on the screen of this user field specifies a user who will receive system and other notifications on systems allowing multiple users to connect at the same time Normally this 89 would be asystem or network administrator This option is especially useful for terminal servers provided that
216. til the ESET SysInspector log is complete Status shown as Created Delete Removes selected logs from the list After right clicking one or more selected logs the following options are available from the context menu e Show Opens the selected log in ESET SysInspector same function as double clicking a log e Delete all Deletes all logs e Export Exports the log to an xml file or zipped xml 4 6 6 ESET Live Grid ESET Live Grid built on the ESET ThreatSense Net advanced early warning system utilizes data that ESET users have submitted worldwide and sends it to the ESET Virus Lab By providing suspicious samples and metadata from the wild ESET Live Grid enables us to react immediately to needs of our customers and keep ESET responsive to the latest threats Read more about ESET Live Grid in the glossary A user can check the reputation of running processes and files directly from the program s interface or contextual menu with additional information available from ESET Live Grid There are two options 1 You can choose not to enable ESET Live Grid You will not lose any functionality in the software but in some cases ESET Smart Security may respond faster to new threats than virus signature database update 2 You can configure ESET Live Grid to submit anonymous information about new threats and where the new threatening code is contained This file can be sent to ESET for detailed analysis Studying these threats wi
217. ting one of the following rights Block Access to the device will be blocked e Read Only Only reading access to the device will be allowed Read Write Full access to the device will be allowed Note that not all rights actions are available for all device types If a device has storage space all three actions are made available For non storage devices there are only two for example Read Only is not available for Bluetooth so Bluetooth devices can only be allowed or blocked Other parameters that can be used to fine tune rules and tailor them to devices All parameters are case insensitive e Vendor Filtering by vendor name or ID e Model The given name of the device e Serial number External devices usually have their own serial numbers In the case of a CD DVD this is the serial 35 number of the given media not the CD drive Note If the above three descriptors are empty the rule will ignore these fields while matching Filtering parameters in all text fields are case sensitive and no wildcards are supported They must be written exactly as delivered by the vendor Tip In order to figure out the parameters of a device create an allowing rule for the appropriate type of devices connect the device to your computer and then check the device details in the Device control log Rules can be limited to certain users or user groups by adding them to the User list e Add Opens the Object type Us
218. ts But many companies send unsolicited bulk commercial messages In such cases email advertising crosses the line and becomes spam The amount of unsolicited email has become a problem and it shows no signs of slowing Authors of unsolicited email often attempt to disguise spam as legitimate messages 6 4 2 Hoaxes A hoax is misinformation which is spread across the Internet Hoaxes are usually sent via email or communication tools like ICQ and Skype The message itself is often a joke or Urban Legend Computer Virus hoaxes try to generate fear uncertainty and doubt FUD in the recipients bringing them to believe that there is an undetectable virus deleting files and retrieving passwords or performing some other harmful activity on their system Some hoaxes work by asking recipients to forward messages to their contacts perpetuating the hoax There are mobile phone hoaxes pleas for help people offering to send you money from abroad etc It is often impossible to determine the intent of the creator If you see a message prompting you to forward it to everyone you know it may very well be a hoax There are many websites on the Internet that can verify if an email is legitimate Before forwarding perform an Internet search on any message you suspect is a hoax 117 6 4 3 Phishing The term phishing defines a criminal activity which uses techniques of social engineering manipulating users in order to obtain confidential information
219. ty Information about the program s expiration date can also be found here under Basic overview The green icon and green Maximum protection status indicates that maximum protection is ensured What to do if the program doesn t work properly If the modules enabled are working properly the Protection status icon will be green A red exclamation point or orange notification indicates that maximum protection is not ensured Additional information about the protection status of each module as well as suggested solutions for restoring full protection will be displayed under Home To change the status of individual modules click Setup and select the desired module SJ SET Smart Security coe SMART SECURITY Maximum protection is A Home P not ensured Q Computer scan pose Antivirus and antispyware protection disabled Some of the antivirus and antispyware protection modules were disabled by the user Jk Setup Complete protection can be enabled here Start all antivirus and antispyware protection modules ESET Anti Theft is available d Help and support Anti Theft tracks and locates your missing or stolen laptop Enable Anti Theft and start getting protected now Enable ESET Anti Theft Do not remind me again Frequently used Q Run Smart scan Statistics I ESET Social Media Scanner Enable Gamer mode Basic overview License valid until 29 12 2014 j ESET Smart Security status Protection active n
220. u do not see arecent date your virus signature database may not be current Virus signature database version The virus signature database number which is also an active link to the ESET website Click it to view a list of all signatures added within the given update Click Check for updates to detect the latest available version of ESET Smart Security Update process After clicking Update now the download process begins A download progress bar and remaining time to download will be displayed To interrupt the update click Cancel update SMART SECURITY A Home Q Computer scan Update 3k Setup X Tools o Help and support Update Virus signature database update Update progress 6 kB 0 kB File name update ver Cancel update Product update Installed version 7 0 30 0 Check for updates Important Under normal circumstances when updates are downloaded properly the message Update is not 69 necessary Virus signature database is up to date will appear in the Update window If this is not the case the program is out of date and more vulnerable to infection Please update the virus signature database as soon as possible Otherwise one of the following messages will be displayed Virus signature database is out of date This error will appear after several unsuccessful attempts to update the virus signature database We recommend that you check the update settings The most common reason fo
221. uring the early spread of a new threat It uses a combination of code analysis code emulation generic signatures and virus signatures which work in concert to significantly enhance system security The scanning engine is capable of controlling several data streams simultaneously maximizing the efficiency and detection rate ThreatSense technology also successfully eliminates rootkits ThreatSense engine setup options allow you to specify several scan parameters File types and extensions that are to be scanned e The combination of various detection methods Levels of cleaning etc To enter the setup window click Setup in the Advanced setup window for any module that uses ThreatSense technology see below Different security scenarios may require different configurations With this in mind ThreatSense is individually configurable for the following protection modules Real time file system protection Document protection Email client protection e Web access protection Computer scan ThreatSense parameters are highly optimized for each module and their modification can significantly influence system operation For example changing parameters to always scan runtime packers or enabling advanced heuristics in the Real time file system protection module could result in a system slow down normally only newly created files are scanned using these methods We recommend that you leave the default ThreatSense parameters unc
222. ute the script the drivers selected will be stopped Note that some drivers won t allow themselves to be stopped 09 Critical files This section contains information about files that are critical to proper function of the operating system 103 Example 09 Critical files File win ini fonts extensions files MAPI 1 L5 File system ini 386Enh woafont dosapp fon EGA80WOA FON EGAB80WOA FON Le File hosts 127 0 0 1 localhost il localhost 5s The selected items will either be deleted or reset to their original values 5 6 4 3 Executing Service scripts Mark all desired items then save and close the script Run the edited script directly from the ESET SysInspector main window by selecting the Run Service Script option from the File menu When you open a script the program will prompt you with the following message Are you sure you want to run the service script Scriptname After you confirm your selection another warning may appear informing you that the service script you are trying to run has not been signed Click Run to start the script A dialog window will confirm that the script was successfully executed If the script could only be partially processed a dialog window with the following message will appear The service script was run partially Do you want to view the error report Select Yes to view a complex error report listing the operations that were not
223. vable media access Enables or disables scanning triggered by accessing particular removable media with storage space Computer Shutdown Enables or disables scanning triggered by computer shutdown 4 1 1 1 1 Advanced scan options More detailed setup options can be found under Computer Antivirus and antispyware Real time system protection Advanced setup Additional ThreatSense parameters for newly created and modified files The probability of infection in newly created or modified files is comparatively higher than in existing files For this reason the program checks these files with additional scanning parameters Along with common signature based scanning methods advanced heuristics are used which can detect new threats before the virus signature database update is released In addition to newly created files scanning is also performed on Self extracting archives sfx and Runtime packers internally compressed executable files By default archives are scanned up to the 10th nesting level and are checked regardless of their actual size To modify archive scan settings deselect Default archive scan settings 21 Additional ThreatSense parameters for executed files Advanced heuristics on file execution By default Advanced heuristics is used when files are executed When enabled we strongly recommend keeping Smart optimization and ESET Live Grid enabled to mitigate impact on system performance e Advanced heuris
224. ve been infected by a virus which modifies executable exe files ESET Security solution is capable of cleaning all infected files except for explorer exe which cannot be cleaned evenin Safe mode This is because explorer exe as one of the essential Windows processes is launched in Safe mode as well ESET Security solution would not be able to perform any action with the file and it would remain infected In this type of scenario you could use ESET SysRescue to solve the problem ESET SysRescue does not require any component of the host operating system and is therefore capable of processing cleaning deleting any file on the disk 5 8 Command Line ESET Smart Security s antivirus module can be launched via the command line manually with the ecls command or with a batch bat file ESET Command line scanner usage ecls OPTIONS FILES The following parameters and switches can be used while running the on demand scanner from the command line Options base dir FOLDER quar dir FOLDER exclude MASK subdir no subdir max subdir level LEVEL symlink no symlink ads no ads log file FILE log rewrite log console no log console log all no log all aind auto Scanner options files no files memory boots no boots arch no arch max obj size SIZE max arch level LEVEL scan timeout LIMIT max arch size SIZE max sfx size SIZE mail no mail mailbox 110 loa
225. ystem you may need to change the message format Keywords strings separated by 96 signs are replaced in the message by the actual information as specified The following keywords are available TimeStamp Date and time of the event 96Scanner 6 Module concerned ComputerName Name of the computer where the alert occurred ProgramName Program that generated the alert lnfectedObject Name of infected file message etc 9eVirusName 6 Identification of the infection ErrorDescription Description of a non virus event The keywords infectedObject and VirusName are only used in threat warning messages and 96 ErrorDescription is only used in event messages Use local alphabetic characters Converts an email message to the ANSI character encoding based upon Windows Regional settings e g windows 1250 If you leave this deselected a message will be converted and encoded in ACSII 7 bit for example will be changed to a and an unknown symbol to Use local character encoding The email message source will be encoded to Quoted printable QP format which uses ASCII characters and can correctly transmit special national characters by email in 8 bit format a idu 87 4 6 12 Submission of samples for analysis The file submission dialog enables you to send a file or a site to ESET for analysis and can be found in Tools gt Submit sample for analysis If you find a suspiciously behaving file
226. ywords searched for in email addresses domain names or IP addresses If a whitelist works in exclusivity mode then messages from any other address domain or IP address will not be received If a whitelist is not exclusive such messages will not be deleted but filtered in some other way A whitelist is based on the opposite principle to that of a blacklist Whitelists are relatively easy to maintain more so than blacklists We recommend that you use both the Whitelist and Blacklist to filter spam more effectively 6 4 4 3 Blacklist Generally a blacklist is a list of unaccepted or forbidden items or persons In the virtual world itis a technique enabling acceptance of messages from all users not present on such a list There are two types of blacklist Those created by users within their Antispam application and professional regularly updated blacklists which are created by specialized institutions and can be found on the Internet It is essential to use blacklists to successfully block spam but they are difficult to maintain since new items to be blocked appear every day We recommended you use both a whitelist and a blacklist to most effectively filter spam 6 4 4 4 Exception list Exception list usually contains email addresses that may be spoofed and used for sending spam Email messages received from addresses listed in the Exception list will always be scanned for spam By default the Exception list contains all email addres

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