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Hewlett Packard Enterprise StorageWorks 1/8 Ultrium 920 G2 Tape Autoloader

1. 11190 Figure 73 Drive LED Upgrading and servicing the Tape Autoloader 4 Remove the SAS cable from a SAS drive or the parallel SCSI cable and terminator from a parallel SCSI drive see Figure 74 To HBA 11143 Figure 74 Parallel SCSI cable 5 Loosen the blue captive thumbscrews on the drive see Figure 75 Figure 75 Captive screws on the tape drive 6 Pull straight back on the tape drive handle to remove the tape drive from the Autoloader see Figure 76 11155 Figure 76 Removing the tape drive To replace a tape drive 1 Before installing the new drive inspect the connectors on the tape drive Ensure that the connectors are intact free of any foreign objects and have no cracks or deformed or bent contacts HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 159 2 Slowly insert the new tape drive into the drive bay and align the connectors on the Autoloader while supporting the drive assembly until the drive seats itself against the back of the Autoloader see Figure 77 A CAUTION Push in on the tape drive handle while supporting the bottom of the tape drive until it is properly seated Damage to the connector pins may occur if this procedure is not followed Figure 77 Installing the tape drive 3 Tighten the blue captive thumbscrews by hand until the drive is secure 4 Attach the cords and terminator if necessary that you removed from the old tape drive 5 Power
2. GD 14 17 02 2006 10 04 Crit Ox006E HE robotic controller error Global error code 131 0x83 Robotic controller generic problem Module error code 2 0x02 Robotic Conmmection to slave robotic failed Current command O 0x00 Figure 72 Critical event details The time stamp is in the format hours minutes seconds The hours are in 24 hour clock format For example in this case 14 is 2 p m The date is in the format year month day The event ID is the number on the header line 0x006E in this example It uniquely maps to an error code HE designates a hard error The STOP sign icon and the word Crit before the event ID also in dicate a hard error The text description in the header robotic controller error in this example is the simple text de scription of the main error code The main error code 0x83 is displayed in parenthesis as the Global error code The error codes are described in Main error codes The text after the main error code Robotic controller generic problem in this example is the text description for the error code The error sub code 0x02 is displayed in parenthesis as the Module error code The error sub codes are described in Error sub code descriptions The text after the error sub code Robotic connection to slave robotic failed in this example is name of the component followed by the text description of the error sub code The Current command provides information for factory use
3. The Status Drive page parallel SCSI Figure 32 and Status Drive page SAS provide detailed information about the tape drive in the Autoloader When you click Refresh the status is updated immediately Identity Status Configuration Support Drive 1 Status ot 14 42 27 Autoloader Time Status Ready Cartridge In Drive None Media Removal Allowed Drive Error Code No Error Internal Drive 34 0 C Temperature normal range 15 C 74 Cooling Fan Active Drive Activity Ready Figure 31 Status Drive page parallel SCSI 58 Operating the Tape Autoloader Autoloader Drive Drive 1 Status A 07 46 30 Library Time Status Ready Cartridge In Drive None Media Removal Allowed Drive Error Code No Error Internal Drive Temperature 34 0 C normal range 15 C 68 C Cooling Fan Active O Drive Activity Ready Encryption Status Encryption off Port A Status Login complete Speed 4 Gb s Port Type Loop L ALPA Dx02 Figure 32 Status Drive page FC Identity Status Configuration Support Autoloader Drive Drive Status A 13 25 44 Autoloader Time Status O Ready Cartridge In Drive None Media Removal Alowed Drive Error Code No Error Internal Drive Temperature 33 0 C normal range 15 C 67 C Cooling Fan Active O Drive Activity Ready Port A Status Not ready not connected Speed Hashed 45 address 3ADF69 Figure 33 Status Drive page SAS You can see but not modify
4. To move a tape select the source and destination and then click the Move button in the center of the screen to start the move Updating the current media inventory Use the Operations Inventory page to have the device re scan the tapes to update the media inventory Identity Configuration Operations Support Rescan Inventory Rescan Figure 48 Operations Inventory page Releasing and replacing the magazines Use the Operations Magazine page to release the left right or both magazines When you click Release the device will unlock the magazine and display Left Magazine Unlocked or Right Magazine Unlocked on the OCP screen If you do not remove the magazine within a few seconds the device will lock it When you replace the magazine the device will inventory the magazine s tape cartridges HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 75 Identity Configuration Operations Support Release Magazine Release Figure 49 Operations Magazines page EY NOTE To manually release a magazine see Releasing the magazines manually on page 127 However this manual process should only be used d the magazine cannot be released using the OCP or RMI Support A CAUTION Some RMI operations take the device offline This inactive mode can interfere with host based application software causing data loss Ensure that the device is idle before attempting to perform any remote operations that take it
5. To service the Autoloader you may need one or more of the following tools Flat blade screwdrivers large and small Short handle 1 Phillips screwdriver 2 and 3 Phillips screwdrivers Ground strap Paper clip or pin for manual magazine removal HP Library and Tape Tools L amp TT diagnostic software EY NOTE You may use the HP StorageWorks Library and Tape Tools L amp IT diagnostic utility to perform diagnostic functions for the Autoloader L amp IT is a diagnostic tool designed to aid in the installation and maintenance of HP tape storage products L amp IT includes several features designed for use by both HP storage customers and trained service personnel L amp TT is available for download at the following HP website at no cost http www hp com support Tapelools Frequent firmware image updates to the website are released on the Internet For optimal performance HP recommends that you update your system periodically with the latest device firmware Removing and replacing a tape drive Install the tape drive from the back of the Autoloader To remove a tape drive k 158 Using the remote management interface or the operator control panel unload any tape cartridge from the tape drive if present Power off the drive from the OCP or RMI See Powering a drive on or off Support gt Power On Off Drive on page 101 Make sure the LED on the tape drive is off see Figure 73 FN e o Tr FR O56
6. Use this option to make the tape drive eject the tape and place it into an open slot Before issuing this command attempt to eject the tape with the move command See Moving tapes in the Autoloader Operations gt Move Tape on page 98 To force the tape to eject 1 From the Home screen press Previous or Next until the screen displays Support Press Enter to select Press Previous or Next until the screen displays Force Drive To Eject Tape Press Enter to select Press Previous or Next until the screen displays Drive The second line on the display shows the bar code number of the tape Full or Empty Press Enter to select the desired drive to eject the tape 4 If the tape is successfully ejected from the drive the screen displays the slot location where the tape was moved to EY NOTE If the drive has difficulty ejecting the tape suspect bad or damaged media HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 105 106 Operating the Tape Autoloader 5 Troubleshooting A CAUTION This Autoloader is designed to operate with both side edges properly supported The installation approaches that provide the proper edge support are e Installed in a rack using the optional Rack Kit e Installed in the optional Rack to Tabletop Conversion Kit sitting on a flat surface Sitting on a level surface on the included plastic feet Operating the Autoloader without one of these kits or the feet could result
7. e lf the failure remains with the same slot the magazine may be at fault e If the failure follows the tape cart ridge the tape cartridge may be at fault e If the device is performing an operation that automatically returns a tape cartridge to a certain slot make sure another tape is not loaded in that slot Run the wellness test 90 Ends of elevator movement not in expected range e Remove all magazines and look for any obstructions to the robot Run the wellness test 136 Troubleshooting Error code Description Details and solution Ends of rotation movement not in expected Remove all magazines and look for any 91 obstructions to the robot ae Run the wellness test 5 f e Remove all magazines and look for any 92 Ends of sled movement not in expected obstructions to the robot rangs e Run the wellness test 93 Gripper reached a position beyond expected range 94 Slider reached a position beyond expected range 3 8 Remove all magazines and look for any 95 SE reached a position beyond obstructions to the robot Ke e Run the wellness test 96 Rotation reached a position beyond expected range 97 Sled reached a position beyond expected range 98 Cartridge present sensor not found 99 A e Power cycle the device and retry the op eration 9A Rotation home sensor not found e Power cycle the device and retry the op eration Remove the mag
8. 40 SCSI wrong checksum 41 SCSI command sequence error The application software made an illegal request 42 SCSI drive disabled The application software requested to use a drive that is disabled Check the device configuration 43 SCSI mailslot disabled The application software requested to use the mailslot but the mailslot is disabled Check the device configuration 148 Troubleshooting Event code Description Details and Solution Check the version of firmware used for the 44 SCSI flash image does not fit bootcode upgrade The firmware is incompatible with this device A5 SCSI media removal prevented by drive The application software has locked media removal and either the software or device user interface attempted to remove the media NOTE This IS NOT a hardware issue 46 SCSI media removal prevented by library IEN witihe application software power off the device disconnect the data cable and then power on the device i f Check the firmware file used for the upgrade a Boo Adab Amage dt The firmware is incompatible with this device The tape drive is not supported by the firmware in this device Upgrade the device firmware to the most up to date version Verify 48 SCSI tape drive not supported by this library e E Ee has Eh D Melos SE firmware revision If firmware is not the correct type the wrong tape drive has been in
9. 60 Cleaning taps installed Complete the cleaning process and retry the operation 150 Troubleshooting Event code Description Details and Solution 61 Cleaning failure Cleaning process could not be performed e Check cleaning tape and exchange if necessary e Retry the operation Cleaning tape expired Exchange the cleaning tape Invalid cartridge Drive has rejected the cartridge as invalid Invalid cleaning cartridge Drive has rejected the cartridge as invalid Invalid upgrade cartridge Drive has rejected the cartridge as invalid Verity that the cartridge generation and technology are supported by the device See Tape cartridges on page 43 Retry the operation If problems persist exchange the data cartridge Retry the operation If problems persist exchange the data cartridge Diagnostic tape write protect The diagnostic test needs to write data but the tape being used for the test is write protected Ensure that the device has a tape that is not write protected for use during the diagnostic test Incompatible medium The drive tried to read or write data from a tape from an incompatible LTO generation For compatibility information see Backward read compatibility page 47 SCSI message error SCSI parity error SCSI invalid message Check the SCSI cable connection and verify that the maximum cable length is not exceeded Verity that the SCSI bu
10. 80 LTO 2 MARGINAL Ultra 2 80 barely has enough bandwidth for one LTO 2 drive LTO 3 LTO 4 POOR An Ultra 2 80 connection is inadequate for an LTO 3 or LTO 4 tape drive Upgrade to Ultra 320 Parallel SCSI Ultra Wide Fast Wide Ultra Wide and Fast Wide are inadequate for all of the currently supported tape drives Upgrade to Ultra 320 Fibre Channel 1 Gb POOR One gigabit fibre is inadequate for an LTO tape drive Fibre Channel 2 Gb Fibre Channel 4 Gb 8 Gb e LTO 5 POOR Two gigabit fibre is inadequate for an LTO 5 tape drive GOOD When fully used 4 Gb and 8 Gb Fibre Channel have sufficient bandwidth for all supported tape drives SAS 3 Gb 6 Gb 126 Troubleshooting GOOD When fully used 3 Gb and 6 Gb SAS have sufficient bandwidth for all supported tape drives Media Once the data gets to the tape drive it must be written onto the tape If there are no bottlenecks and the Autoloader starts having performance problems Try a new cartridge A marginal cartridge can cause performance problems when the tape drive has to retry writing to bad spots on the tape Clean the tape drive See Tape cartridges on page 43 for instructions Service and repair Releasing the magazines manually If you cannot remove the magazines via the OCP or RMI do the following 1 Unplug the power cord from the device 2 From the back of the device find the access holes for the r
11. Changing the administrator password Configuration gt Change Admin Password Use Change Admin Password to set or change the administrator password Once the administrator password is set you must know the administrator password or the service password to change the administrator password Passwords consist of exactly eight numbers each between the values of O and 9 Screens that require a password prompt for the password before allowing access to the restricted areas Once entered the administrator password does not have to be entered a second time unless there is no user activity for five minutes Enter the administrator password if you are prompted to do so To change the administrator password 1 From the Home screen press Previous or Next until the screen displays Configuration Press Enter to select Press Previous or Next until the screen displays Change Admin Password Press Enter to select The first number is flashing Press Previous or Next to change the value of the flashing number When the flashing number shows the desired value press Enter to select A The screen displays the second number flashing Repeat Step 3 until you have entered all eight characters Press Enter to select After the last number has been entered the password has been set to the new password EY NOTE If you forget the administrator password you cannot enter a new password You must call your customer service representative Setting t
12. The supports three behavior modes Random Sequential and Automatic The Autoloader automatically detects the required mode from the series of SCSI commands it receives however you can also change the mode Choose the operating mode based on the capabilities of the software controlling the tape cartridges Access to this feature requires the administrator password Random mode In Random mode the device does not automatically load tapes into the tape drive it waits for commands from the software or operator to load and unload tapes Random mode is used with a full featured or a robotics aware backup application and is the most common mode of operation Your backup software must support robotics which may require an additional software module Sequential mode In Sequential mode the device automatically loads and unloads tapes from the drive Sequential mode is used when the backup software is NOT robotics aware or was designed for standalone drives only The operator begins the sequence by loading the desired tape into the tape drive When a tape is unloaded for any reason the device automatically removes the tape from the drive returns it to its original slot then loads the tape from the next available higher numbered slot To further determine how you want tapes loaded into the tape drive while in Sequential mode you can set the Loop and Autoload options When Autoload mode is set the device automatically loads the cartridge from t
13. Error during rotation to end position Move from to drive failed Error during first slider movement Error during first gripper movement Error during second slider movement Error during second gripper movement get range failed Error during third slider movement move home failed Release magazine failed Error during sled movement to rotation position 72 Error during rotation to unlock position 73 Error during move sled to block 80 Opening mailslot failed 81 Error during movement to mailslot open position 82 Error during moving back sensor was found 90 Movement to home position failed 91 Elevator movement to home position failed 92 Error during sled movement to rotation position HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 145 Sub code Description 93 Error during rotation to home or far position 94 Sled movement to home sensor position failed 95 Sled movement to transport position failed 99 Error during rotation movement to rotation minimum position AO Movement to mailslot failed Al Sled movement to sensor failed A2 Sled movement to rotation position failed A3 Elevator movement to home position failed A4 Error during rotation to far position AS Sled movement to mailslot position failed Error during elevator movement to position Error during mailslot detection EEPROM on r
14. Media Removal Allowed Left Magazine Present Right Magazine Present Figure 30 Status Autoloader page You can see but not modify the following Status the overall status of the device O The device is fully operational and no user interaction is required User attention is necessary but the device can still perform most operations User intervention is required and the device is not capable of performing some operations HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 57 Cartridge in Transport the slot number where the tape currently in the robot originated None if there is not a tape in the robotic Odometer the total number of moves the device has performed since its manufacture Total Power On Time the number of days hours and minutes that the device has been powered on since its manufacture e Robotic Status the current status of the robotics and a description of the operation the robot is currently performing Internal Temperature the internal temperature reported by the device Media Removal Prevented if the backup software is preventing media removal from the device When media removal is prevented the mailslot and magazine functionality is disabled e Left Magazine Present if the device senses the presence of the left magazine e Right Magazine Present if the device senses the presence of the right magazine Viewing dynamic drive information
15. Password Sign in Clear Figure 22 RMI login page The Account Types are User no password is required leave the password box blank Administrator the administrator password is required The same administrator password is used for the RMI and OCP There is not a default administrator password the administrator password must be set with the OCP before it can be used with the RMI If the administrator password is lost contact HP to generate a temporary password that will grant administrator access Service access to this level is by HP Service personnel only The service password is set at the factory The same service password is used for the RMI and OCP The user login provides access to the Identity and Status options but not the Configuration Operations and Support options Administrator level provides access to all screens except for the Log configuration and HP Service screens Ae TIP By default the administrator password is unset all of the digits are null You must set the administrator password from the OCP to protect the administrator functions on the OCP and enable the administrator functions in the RMI Status pane The System Status pane see Figure 23 shows the current device and drive status HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 51 System Status dew Legend Updated Thursday 7 22 2010 16 09 56 Status O Ready Drive Status O Ready Slots Free T
16. Table 42 Environmental specifications Characteristic Specification Temperature Operating 10 to 35 C Non operating 30 to 60 C Recommended operating temperature 10 to 35 C Temperature shock immunity maximum rate of change 10 C per hour Miscellaneous Dust concentration less than 200 microgram cubic meter Altitude 3050 meters 10 000 ft Humidity Operating 20 to 80 RH non condensing Non operatin 20 to 80 RH non condensin D g g HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 173 174 Technical specifications B Regulatory compliance and safety This section contains regulatory notices for the HP StorageWorks 1 8 G2 Tape Autoloader Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this regulatory model number The regulatory model number is not the marketing name or model number of the product The Regulatory Compliance label is located on the bottom of the device To view this information from the back of the device tilt the device up until the label is visible Product specific information Regulatory model
17. Using the manual magazine release iii ici 162 Removing and replacing the base choses 163 Recording configuration E 164 Removing the tape cartridge from the tape drive ccccccceeseceeeneeceeeeeeeeeeeeeenceeeeseeeseneeeens 164 Removing the cables magazines and tape drive ceeeseeceeeseeneceeeeeeneeeeeeeeeneeeeeeeeeenaeeeeeens 164 Removing the base chassis carton reo 165 Unpacking the new chassis sieisen aiieieo ia 166 Replacing the base chassis an 166 7 Support and other resources ccssseeseescccecceceeeeeeeeasssseeeeeeeeeeseeeeees 169 HP technical SUL EE 169 el 169 Typographic conventions a ac 169 Customer Self Aen 170 Subscription SeTViIGE aii 171 HP authorized EE 171 eene a O ANIE 173 NEE EE 173 Environmental specifications td 173 B Regulatory compliance and safety ooocccccoooooooononcnnnncncnncnonanannnnnos 173 Regulatory compliance identification numbers secc denia 175 Federal Communications Commission notice ccccseeseeceeceeecceeeeeessneeeeeceseeseeeeeseeeeneeseeennnnaaeees 175 Eeer 175 Class EIERE eegene Eege 175 Class Bee Cnet AE 176 Declaration of Conformity for products marked with the FCC logo United States only 176 Mod oa a iria 176 Cables entgegen ett te Aeggtbesg 176 Canadian notice Avis Canadien cccccccccsssssssessseeesseeeceeeecceececeeeceeeeeeeeeeeeessessssasssaaessaeseneeees 176 Class EE 176 Class By SOS hb a Fee ae soa doo 177 European Unio
18. allotted Bl Robot controller reported format error on command from Autoloader controller e Reset the device and retry the operation B2 Communication to robot from Autoloader controller failed Update the firmware to the latest version e Power cycle the device and retry the op eration B3 Robot stopped due to a released magazine e Check that all magazines are completely inserted and retry the operation e If this error was caused by a manual magazine removal replace the magazine and try the operation again gt In earlier firmware versions the device could appear unresponsive if a magazine was left out of the device too long Power cycle the device to restore operation Update to the latest firmware version to prevent this issue in the future B4 Tape in gripper sensor did not report the expected value e Update the firmware to the latest version e Remove the magazines and inspect them for a stuck tape If no tapes are stuck in the magazines shine a light in one of the open magazine bays to see if there is a tape in the robot or drive If there is a tape in the robot replace the magazines and power cycle the device If there is a tape in a drive replace the magazines and run the Force Tape Eject operation See Forcing the drive to eject a tape Support gt Force Drive To Eject Tape on page 105 Run the wellness test 138 Troubleshooting Error code De
19. e Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Declaration of Conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding your product visit http www hp com For questions regarding this FCC declaration contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 e Or call 1 281 514 3333 Modification Cables The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment When provided connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Canadian notice Avis Canadien Class A equipment This Class A digital apparatus meets all requirements of the Canadian
20. on the OCP e If there are still issues change the port type to Auto Detect If the screen shows No Light The cable is not plugged in correctly Check that it is connected correctly to Port A of the tape drive The cable is damaged FC cables are delicate If the cable has been bent or twisted sharply it may be broken and must be replaced If the screen shows ALPA Conflict There might be a conflict with the ALPA address on Loop ports Select Soft for the Loop mode to allow the system to select an available address each time the tape drive connects to the FC fabric If your server configuration does not support changing addresses try using the Hard Auto Select option for the Loop mode This allows the system to select an available address when it first con nects and then retain that address for future connections Operation problems Table 18 Power problems Problem Solution Check all power cord connections Make sure the power button on the front panel has been pressed Device does not power on and the green READY LED is lit Make sure the outlet has power Try another working outlet Replace the power cord Make sure the power cord is connected Make sure the power button on the front panel has been pressed No displ and the green READY LED is lit RS Power cycle the device If the display is still blank but the device seems to be powered on try to get the device status or error information from t
21. station should be in the same physical location and on the same IP subnet as the Autoloader Command View TL software is available for download without charge from the HP website at http www hp com support cvtl For information on installing and using Command View TL see the HP StorageWorks Interface Manager and Command View TL User Guide available from the HP website at http www hp com support cvil Command View TL support is included in all Autoloader firmware that supports LTO 5 tape drives To find and download the most up to date firmware revision visit the HP website at http www hp com support HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 17 Interface specifications and requirements for parallel SCSI drives The parallel SCSI Autoloaders use the SCSI interface types described in Table 6 The Autoloaders use a separate SCSI ID for each tape drive with dual LUNs on the master drive s SCSI ID to control the tape drive LUN O and Autoloader robotic LUN 1 HP recommends that each Ultrium tape drive be put on its own bus when possible Table 6 Parallel SCS interface types LTO generation SCSI Interface LTO 2 Ultra 160 SCSI LVD SE LTO 3 LTO 4 Ultra 320 SCSI LVD The parallel SCSI Autoloader incorporates a wide SCSI 2 or SCSI 3 Low Voltage Differential LVD SCSI bus Make sure your SCSI host adapter or controller supports these standards IMPORTANT The Tape Autoloader is NOT c
22. sticos En lugar de ello debe evitar causar da os a la salud de las personas y al medio ambiente llevando los equipos que no utilice a un punto de recogida designado para el reciclaje de equipos el ctricos y electr nicos que ya no se utilizan Para obtener m s informaci n p ngase en contacto con el servicio de recogida de residuos dom sticos Hantering av elektroniskt avfall f r hemanv ndare inom EU Den h r symbolen inneb r att du inte ska kasta din produkt i hush llsavfallet V rna i st llet om natur och milj genom att l mna in uttj nt utrustning p anvisad insamlingsplats Allt elektriskt och elektroniskt avfall g r sedan vidare till tervinning Kontakta ditt tervinningsf retag f r mer information T rkiye Cumhuriyeti EEE Y netmeli ine Uygundur HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 187 Battery replacement notices Dutch battery notice Verklaring betreffende de batterij AN WAARSCHUWING dit apparaat bevat mogelijk een batterij Probeer de batterijen na het verwijderen niet op te laden Stel de batterijen niet bloot aan water of temperaturen boven 60 C De batterijen mogen niet worden beschadigd gedemonteerd geplet of doorboord Zorg dat u geen kortsluiting veroorzaakt tussen de externe contactpunten en laat de batterijen niet in aanraking komen met water of vuur Gebruik ter vervanging alleen door HP goedgekeurde batterijen Batterijen accu s en accumulators mog
23. the following Status of the drive O The drive is operating normally Mm The device is functional but might have an issue that should be addressed The drive is in a failed state Cartridge in Drive information about the cartridge if any currently in the drive HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 59 Drive Error Code the current drive error code if the drive is in a failed state See Drive error codes on page 147 for a list of drive error codes e Internal Drive Temperature internal temperature reported by the drive The normal temperature range is provided for reference and varies depending on the type of tape drive The tape drive will send out errors if there is any possibility of error due to temperature EY NOTE The Internal Drive Temperature is not the temperature of the tape path in the drive nor is this the operating environment temperature Cooling Fan Active On if the cooling fan is on e Drive Activity the current drive activity Encryption status The current status of encryption on the drive Port A Status Fibre Channel and SAS tape drives current status of the port Speed Fibre Channel and SAS drives the current speed setting of the drive port Port Type Fibre Channel drives only the current setting of the drive port Direct connected devices are typically Loop Devices connected to a switch are typically Fabric N P
24. websites customer self repair 170 HP 169 HP Subscriber s Choice for Business 17 1 work mat static dissipating 193 wrist straps specifications 193 using 193 HP Storage Works 1 8 G2 Tape Autoloader User and service guide 203 204
25. 154 Troubleshooting Value Informational event Description 0x14 Backup initiated on key server token Incorrect key server token PIN entered 0x15 Backup off key server token finished The backup of the key server token has finished 0x16 A new write key was automatically generated A new write key was automatically generated on the key server token A new write key was manually generated on the key server token on the key server token A new write key was manually generated on the key server token More than 5 invalid key server token PIN at tempts More than five attempts were made to set the key server token with invalid PINs Restore initiated on key server token A restore operation was initiated on the key server token Restore off key server token finished A restore operation was completed on the key server token Key server token is over 90 full The key server token is over 90 full Key server token contains keys that have not been backed up The key server token contains keys that have not been backed up Using HP Library amp Tape Tools to diagnose problems With HP Library amp Tape Tools installed on the host server you can e Identify all parallel SCSI devices connected to your system e View detailed configuration identification inventory and drive information for the device e Easily update device and drive firmware Run advanced diagnostic tests i
26. 3 tape drive See Backward read compatibility on page 47 When Ignore Barcode Media ID is enabled the device will move any tape to any tape drive If the cartridge is incompatible with the tape drive a message will be displayed HP strongly recommends that all tape cartridges have barcodes with the correct Media Magazine access using front panel Admin password required when enabled the Administrator password is required to remove the magazines from the front panel When disabled the magazines may be removed using the operator control panel without entering a password The default is to require the Administrator password Select Language The language option affects the text on the RMI the error messages and the help pages It does not affect the OCP menus which will always be in English Autoloader LUN Hosted by Drive will always be 1 because the Autoloader only has one tape drive Autoloader Mode Random Sequential Automatic Autoload Loop The device supports three behavior modes Random Sequential and Automatic The device automatically detects the required mode from the series of SCSI commands it receives however you can also change the mode Choose the operating mode based on the capabilities of the software controlling the tape cartridges Random mode In Random mode the device does not automatically load tapes into the tape drives it waits for commands from the software or operator to load and unloa
27. DO ROM checksum incorrect device e If the device continues to fail contact HPcustomer support D1 RAM error during Power On Self Test Power cycle the unit D2 Read or Write to NVRAM on autoloader Poweneydetheunil controller failed HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 139 Error code Description Details and solution Time controller failed during Bs Power On Self Test D4 Internal UART serial communication error f Power cycle the unit D5 Communication to display failed D6 Autoloader controller memory error This error can occur is an attempt is made to upgrade a drive with the wrong personality or version for that drive e Ensure that the correct drive firmware is D7 Firmware upgrade error being used to update the drive e If the correct drive firmware is being used update the Autoloader firmware e Power cycle the device and attempt the operation again D8 Autoloader controller data base error Power cycle the unit Check the b de label f When running the wellness test the bar code E E Ee DA d plication and damage did not match the previous value for that tape Run the wellness test again DC 12C Bus failure Power cycle the device e Retry the backup with a token with space for more keys eniai o EY NOTE Key server token backup not successful not enough available space on target token Each token can hold 100 keys Keys cannot be overwritten or
28. Encryption Kit Using application managed encryption Hardware encryption is turned off by default and is switched on by settings in your backup application where you also generate and supply the encryption key Your backup application must support hardware encryption for this feature to work See http www hp com go ebs for an up to date list of other suitable backup software EY NOTE The Autoloader can only obtain encryption keys from one source Using the Encryption Kit will prevent application managed encryption Encryption is primarily designed to protect the media once it is offline and to prevent it being accessed from another machine You will be able to read and append the encrypted media without being prompted for a key as long as it is being accessed by the machine and application that first encrypted it There are two main instances when you will need to know the key e If you try to import the media to another machine or another instance of the backup application e If you are recovering your system after a disaster EY NOTE Encryption with keys that are generated directly from passwords or passphrases may be less secure than encryption using truly random keys Your application should explain the options and methods that are available Please refer to your application s user documentation for more information HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 21 If you are unable to supply the k
29. For North America see the CSR website htto www hp com qo selfrepair Table 40 Customer self repair parts Part Customer Self Repair Status Magazine Mandatory CSR Media Mandatory CSR Tape drive Mandatory CSR External cables and SCSI terminator Mandatory CSR Chassis Mandatory CSR Rack mount kit Optional CSR Rack to tabletop conversion kit Mandatory CSR Subscription service HP recommends that you register your product at the Subscriber s Choice for Business website hitp www hp com go e updates After registering you will receive e mail notification of product enhancements new driver versions firmware updates and other product resources HP authorized reseller For the name of your nearest HP authorized reseller Inthe United States call 1 800 282 6672 e Elsewhere visit the HP website http www hp com then click Contact HP to find locations and telephone numbers HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 171 172 Support and other resources A Technical specifications Physical specitications Table 41 1 8 G2 Tape Autoloader physical specifications all models Characteristics Product alone Packaged Height 44 mm 1 73 inches 250 mm 9 84 inches Width 482 mm 18 98 inches 580 mm 22 83 inches Depth 809 mm 31 85 inches 990 mm 38 98 inches Weight 11 5 kg 25 35 pounds 25 5 33 73 pounds Environmental specifications
30. Megabytes per second LAN HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 195 event export G get GUI HBA host hot plug hot swap HVDS import inventory LAN LCD LED LTO LUN LVDS MAC address magazine mailslot 196 Glossary A significant device occurrence such as drive errors online offline transition drive cleaning and other information that is listed in an automated log The action in which the device places a cartridge into the mailslot so that the operator can remove the cartridge Also called eject Gigabyte A unit of storage abbreviated as G or GB equal to 1 024 Megabytes An activity in which a robot obtains a cartridge from a slot or drive Graphical user interface Software that allows the user to control the device through visual screens An acronym for host bus adapter an interface card which plugs into the computer s bus and connects it to the network One or more computers that generate and communicate data to the device The plugging in or removal of a drive into a system with the power turned on High voltage differential signaling also called differential SCSI HVDS supports cable lengths up to 25 meters The process of placing a cartridge into the cartridge access port so that the robot can insert it into a storage slot The process of reading and storing in memory the bar code identification and locations of all cartridges in the Autoloader L
31. When fully used a 10 Gigabit Ethernet connection can provide enough bandwidth for the following number of tape drives Ethernet 10 Gigabit LTO 2 14 110 3 HH 5 e HOA HH 4 e TO 5 2 e LTO 2 MARGINAL A 1 Gigabit Ethernet con nection barely provides enough bandwidth for an LTO 2 tape drive when two concurrent streams are used The drawback of using con currency is that restore operations take longer e 10 3 LTO 4 LTO 5 POOR A 1 Gigabit Ether net connection is inadequate for an LTO 3 LTO 4 or LTO 5 tape drive Upgrade to Fibre Channel or 10 Gig Ethernet if using LTO 3 LTO 4 or LTO 5 tape drives Ethernet 1 Gigabit POOR 100 Base T and 10 Base T Ethernet do not Ethernet 100 Base have enough bandwidth to support any of the Upgrade to Gigabit Ethernet or T 10 Base T drives and would require too many streams to make Fibre Channel concurrency practical POOR Add in RAID controllers RAID on a chip ROC RAID on the mother board ROMB internal parallel SCSI and internal IDE non RAID are inadequate transport mechanisms for LTO tape drives Use a dedicated disk array or upgrade to RAID 5 Internal disks on backup server Operating system configuration The operating system configuration and other programs running on the host computer can impact the ability of the host computer to transfer files from the disks to the tape drive Windows To improve backup performance and imp
32. a 43 Read and write compatibility s s ia 47 PP grt toate eran niacin eect eae corte a eaa 83 WEE 87 Power problems O E O A E E E 111 Failure attention indications displayed on the front panel ooooooocccnoccccconoccconancconnnono 112 Tape movement problems rindan 112 EE 114 Parallel SCSI device not detected oia 115 Attention WE EY 1G tee 115 Inventory A tancia 117 RMI network connection issues id nnt 117 Cleaning pablo 117 Performance impact of various E 118 Performance impact of various file systems c ccccceseceeseeeeceeeeeeeetseeeseeseeeeeteeeseaees 119 Performance impact of various disk connections ccccceeeeeeeeseeeeeeeeeeneeetetteeeetaees 120 Backup server requirements EE 124 Performance impact of various Autoloader connections cccccccceeeceeeeeseeeeeeeeeeeeaees 126 Main error o IE o o E PEO 134 33 Robotic error sub codes cccsesecccvsececcsecccecvecceuecccecsececcnssceccavsssesavesensaveseese 142 SA Device SOF subcodes suparare E E A E a E E 147 TEE 147 36 Warning event codes drid AS ei 148 37 Configuration change events eege ees iS 153 SE 154 39 Document conventions sisi pad 169 40 Customer self EE 171 41 1 8 G2 Tape Autoloader physical specifications all model 173 WEE 173 HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 13 1 Features and overview The Autoloader provides a compact high capacity low cost solution for simple unattended data backup This un
33. and service guide 85 2 Press Enter The number you selected is replaced with an asterisk and the cursor proceeds to the next text box 3 Repeat steps 1 and 2 until you have entered all eight numbers After the last number has been entered the screen continues to the restricted area EY NOTE If you forget the administrator password you cannot enter a new password You must call your customer service representative Unlocking the mailslot Unlock Mailslot The mailslot in the left magazine is used only with host system software that supports this feature The mailslot feature allows you to insert or remove a single tape without removing the entire magazine The benefit of using a mailslot is that the device will not inventory the rest of the slots in the magazine so the device can return to service sooner The mailslot is in the left magazine EY NOTE The Unlock Mailslot menu is only displayed when the mailslot is enabled To enable the mailslot see Configuring the mailslot Configuration gt Configure Mailslot on page 91 To access the mailslot 1 SE en oS HS From the Home screen press Next until the screen displays Unlock Mailslot Press Enter to select The mailslot ejects automatically Pull the mailslot out to access the tape see Figure 61 The screen displays Close Mailslot Remove the tape cartridge from the mailslot and insert a different tape cartridge Push the magazine back into the de
34. and servicing the Tape Autoloader 7 Support and other resources HP technical support Telephone numbers for worldwide technical support are listed on the HP support website htip www hp com support Collect the following information before calling Technical support registration number if applicable Product serial numbers Product model names and numbers Error messages Operating system type and revision level Detailed questions An L amp IT Support Ticket which can be downloaded to a USB drive from the front panel or down loaded to a file with the remote management interface For continuous quality improvement calls may be recorded or monitored HP websites For additional information see the following HP websites http www hp com HP corporate website http www hp com go storage HP storage products http www hp com go ebs compatibility information http www hp com service_ locator HP Support website http www hp com support mslg3tstree interactive troubleshooting tool http www hp com support manuals documentation about HP products http www hp com support tapetools HP Library amp Tape Tools diagnostic software Typographic conventions Table 39 Document conventions Convention Element Blue text Table 39 Cross reference links and e mail addresses Blue underlined text http www hp com Website addresses HP StorageWorks 1 8 G2 Tape Autoloader User and ser
35. base chassis assembly from the rack or cover A CAUTION Lift the Autoloader from the side edges Lifting the Autoloader from the magazine or tape drive openings can damage the Autoloader To remove the base chassis from the rack or table top conversion cover 1 Obtain adequate assistance to lift and stabilize the Autoloader during removal and replacement 2 If the Autoloader is mounted in a rack or tabletop conversion cover from the front of the Autoloader see Figure 84 1 loosen the screws inside the left and right front bezel these are captive screws and cannot be removed then 2 slide the Autoloader out of the rack or cover using assistance 11161 Figure 84 Removing the base chassis from the rack HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 165 Unpacking the new chassis Unpack the new chassis and place it on a sturdy table Save the packaging materials to return the old chassis Replacing the base chassis A CAUTION Lift the chassis from the side edges Lifting the chassis from the magazine openings can damage the chassis 1 The shipping lock prevents the robotic transport mechanism from moving during shipment You must remove the shipping lock before powering on the device The shipping lock is held in place with a piece of tape and is located in the top center of the new chassis After the shipping lock is removed it should be stored on the back panel of the chassis for future
36. beam produced the accessible emission is always below the Maximum Permissible Exposure value Therefore for Class 1 lasers the output power is below the level at which it is believed eye damage will occur Exposure to the beam of a Class 1 laser will not result in eye injury Class 1 lasers may therefore be considered eye safe A tape cartridge that contains special material to clean the tape path in a transport or drive Ultrium cleaning cartridge labels have a CLN prefix Command Line Interface Parallel SCS peripherals can be daisy chained together Each device has a second port used to connect the next device in line The last device in the chain must be terminated A term used to distinguish a cartridge onto which a tape drive may write data from a cartridge used for cleaning purposes The device that the device uses to record data onto tapes The space where the drive module resides A device feature that uses a cleaning cartridge to clean a tape drive The entire assembly that houses the drive including the metal housing and connectors The process of changing data into a form that cannot be read until it is deciphered protecting the data from unauthorized access and use Electrostatic discharge The release of static electricity from one conductor to another A local area packet switched network technology Originally designed for coaxial cable it now also runs over shielded twisted pair cable Ethernet is a 10 or 100
37. can be worn out have a defective Cart ridge Memory or have been formatted as a Firmware Upgrade Cartridge Any cartridge that is suspected of being defective or contaminated should NOT be reused in any drive If the bad cartridge is a cleaning cartridge it might be expired Table 24 Inventory problems Problem Solution Verify that the label is an HP label The bar code reader might not be able to read other labels The inventory labels the cartridge Full instead of showing its bar code Verity that the label is properly applied See Labeling and loading the tape cartridges on page 41 Verify that the label is not soiled Apply high quality HP labels to all tape cartridges During the inventory process the bar code reader attempts to read the bar code on the The inventory process takes a long cartridge or the bar code on the back of the storage slot until it identifies time the cartridge or determines that the slot is empty The reader can usually identify a properly labeled cartridge the first time while determining that an unlabeled cartridge is in a storage slot can take four times as long Table 25 RMI network connection issues Problem Solution e Verify that the device is connected to the LAN with a CAT 5E 6 or 6E Ethernet cable Verity that the link LED on the RJ45 LAN connector is lit when the device is powered up If the LED is not lit the device is not communic ating with the LAN See
38. cartridge in the device the backup software must manage tape drive cleaning or be configured to bypass the slot containing the cleaning cartridge To clean the tape drive 1 Make sure a cleaning cartridge is in the mailslot or one of the magazines 2 From the Home Screen press Previous or Next until the screen displays Operations Press Enter to select 3 Press Previous or Next until the screen displays Clean Drive Press Enter to select Use Previous or Next until the screen displays Drive The second line can display either Clean Required or Good 5 Press Enter The screen displays either Cleaning Tape Slot 4 or Cleaning Tape Slot XX where XX represents flashing blocks If a slot number is displayed the tape in that slot has a bar code label identifying the tape as a cleaning tape If a slot number is displayed continue to Step 6 If no slot number is displayed it indicates that the device is not able to detect that a cleaning tape with a bar code is in the device In this case the operator must select the slot where a cleaning tape resides Use Previous or Next to display the location of a cleaning tape When the correct location for the cleaning tape is displayed press Enter to select While the device cleans the drive Cleaning Drive in progress it displays 8 After the cleaning cycle is complete the screen displays either Cleaning Drive Complete or Cleaning Drive Failed If the cleaning cycle failed press Enter to disp
39. cartridge s usage count If the device knows the usage count for all of the cleaning cartridges the device will choose the one with the highest usage count Auto cleaning is disabled by default You can enable automatic cleaning even if there are no cleaning cartridges in the device In this case the device will display a warning message A CAUTION Only enable automatic cleaning in either the backup application or the device not both 62 Operating the Tape Autoloader Barcode Label Length Reported to Host the number of bar code characters reported to the host application This option provides interchange compatibility with libraries with more limited bar code reading capabilities The default is 8 Barcode Label Alignment Reported to Host configures the end of the bar code label characters to report to the host application when reporting fewer than the maximum number of characters For example when reporting only six characters of the bar code label 12345678 if alignment is left the device will report 123456 If alignment is right the device will report 345678 The default is left Ignore Barcode Media ID when disabled the barcode Media ID on the tape cartridges will be checked by the device The device will only allow appropriate tape cartridges to be loaded into tape drives The barcode Media ID is the last two characters of the barcode For example an LTO 4 labeled cartridge will not be allowed to move into an LTO
40. concerned about viruses and backup performance perform a virus scan before starting the backup and shut down the anti virus software while the backup is running Backup server The backup server must have enough RAM and processor power to transfer the files from the disk to the tape drive See Table 30 for the minimum RAM and CPU speed needed for each tape drive In some cases a multi processor server may be required Ef NOTE Processor speed numbers as based on Intel x86 type processors Use the equivalent on a RISC or other type of processor Table 30 Backup server requirements Tape drive Minimum RAM drive Processor power drive LTO 2 512 MB 1 GHz LTO 3 LTO 4 1 GB 2 GHz In addition to having enough RAM and processing power ensure that the PCle bus is at least 64 bit has a speed of 66 MHz or better and is not overloaded by too many high bandwidth cards PCle is preferred Backup type Each type of backup has its own impact on performance depending on how well it can keep data streaming to the tape drive File by file with a full featured backup application Performance impact VARIABLE File by file backup with a full featured backup application can be fast enough if the average file size is at least 64 k and there are not too many fragmented files Full featured backup applications also offer the best speeds for single file restores and allows for backing up only specific data Check the compatibility
41. deleted only unique keys will be written to the token Unsupported hardware detected Some a f E2 hardware that is connected to the Autoloader Keck ihe putcloades Eeer q current version requires updated Autoloader firmware e Retry the backup with a different token Error during key server token backup E3 e Ifthe error occurs again contact HP cus backup process unsuccessful tomer support 140 Troubleshooting Error code Description Details and solution Ensure that all tape drives that support encryption LTO 4 and later generations are at the minimum firmware required for the Encryption Kit E4 Drive firmware does not support encryption Ultrium 1760 SCSI W22W e Ultrium 1760 SAS U26W e If necessary update the tape drive firm ware to the current version e Retry the operation on the same key Key Server Token restore process did not server token E6 f f complete Key Server Token restore failed e Retry the operation on a new key server token e Verify that the USB device is an HP key server token from the HP StorageWorks E7 Incorrect Key Server Toke Type Token not 1 8 G2 amp MSL Encryption Kit supported within this device e Retry the operation on a new key server token Check ambient temperature to ensure that it is within operating specifications FO Dri ded t t ificati E ET e Check all fans to determine whether they are working properly Fl Autoloader controll
42. device uses two Logical Unit Numbers LUNs to control the tape drive LUN 0 and robotic LUN 1 The device requires an HBA with multiple LUN support and multiple LUN support must be enabled on the host computer When multiple LUN support is not enabled the host computer can see the tape drive but not the Autoloader EY NOTE Many RAID or array controllers do not provide multiple LUN support gt If the application software or operating system does not detect any devices on the HBA e Verity that the SAS host adapter is installed correctly Refer to the manual that came with your host adapter for installation and troubleshooting instructions Pay particular attention to any steps describing configuration settings Make sure that the host adapter is properly seated in the motherboard slot and the operating system correctly detects the host adapter e Verify that the proper device driver is installed for the SAS host adapter If the Autoloader is detected by the operating system but not by the application software e Refer to the documentation included with your backup application for instructions on how to verify proper installation Some backup software packages require an additional module to communicate with the robotics e If the Autoloader is detected by the operating system but is listed as an unknown or generic device Make sure that the proper device driver if applicable is installed for the device Check your softwa
43. drive with a compatible tape drive Drive firmware revision has not changed after a tape drive firmware upgrade Verify that the firmware image is correct for the tape drive Retry the operation Retry using an alternate firmware upgrade method Invalid robotics code does not match with the loaded Autoloader firmware Install new Autoloader firmware which will install a compatible robotics firmware version Cleaning tape nearly expired Only one or two cleaning operations remain Obtain a new cleaning tape for use when the current cleaning tape expires DC bus recovery Contact HP Service if this unexpected condition occurs VPD data recovery Power cycle the device and retry the operation 152 External drive cooling fan failure fan motion has stopped The subcode indicates which drive sled fan is affected Subcode 00 drive sled 1 Subcode 01 drive sled 2 etc Drive sled missing Troubleshooting Verify that the fan for the indicated drive sled is operational and not obstructed NOTE The fan only operates when cooling is required Power cycle the device and retry the op eration Re seat the tape drive to ensure a good connection to the device Contiguration change events Table 37 Configuration change events Configuration event Description Drive SCSI changed Drive SCSI ID has changed Library SCSI changed Library SCSI ID changed Drive e
44. e o meio ambiente levando o seu equipamento para descarte em um ponto de recolha destinado reciclagem de res duos de equipamentos el ctricos e electr nicos Para obter mais informa es contacte o seu servi o de tratamento de residuos dom sticos Casarea echipamentului uzat de c tre utilizatorii casnici din Uniunea European Acest simbol nseamn s nu se arunce produsul cu alte deseuri menajere n schimb trebuie s proteja i s n tatea uman si mediul pred nd echipamentul uzat la un punct de colectare desemnat pentru reciclarea echipamentelor electrice si electronice uzate Pentru informa ii suplimentare v rug m s contactati serviciul de eliminare a de eurilor menajere local 186 Regulatory compliance and safety Slovak notice Swedish notice Likvid cia vyraden ch zariaden pou vate mi v dom cnostiach v Eur pskej nii Tento symbol znamen e tento produkt sa nem likvidova s ostatn m domov m odpadom Namiesto toho by ste mali chr ni udsk zdravie a ivotn prostredie odovzdan m odpadov ho zariadenia na zbernom mieste ktor je ur en na recykl ciu odpadov ch elektrick ch a elektronick ch zariaden al ie inform cie z skate od spolo nosti zaoberaj cej sa likvid ciou domov ho odpadu Eliminaci n de los equipos que ya no se utilizan en entornos dom sticos de la Uni n Europea Este s mbolo indica que este producto no debe eliminarse con los residuos dom
45. e Restricted Network Access when On disables all non essential network functionality that is not required for normal product operation In most circumstances leave this On For IPv4 you may change the 66 Operating the Tape Autoloader DHCP Address when On the Autoloader will request an IP address from a DHCP server each time the device is booted The default is On Static Address configures the IP address if DHCP is not enabled Subnet Mask configures the network mask of the autoloader controller if DHCP Address is not On Gateway Address configures the gateway address if DHCP Address is not On Pv4 DNS Server 1 and IPv4 DNS Server 2 configures the addresses of up to two DNS servers if DHCP Address is not On For IPv you may change the IPv6 DNS Server 1 and IPv DNS Server 2 configures the addresses of up to two DNS servers if DHCPv6 is not enabled Stateless Addressing Enabled when On the Autoloader will generate an address for itself based on the routing information obtained from a router advertisement and the MAC address The Autoloader can manage up to five global addresses at the same time which can be assigned from different routers The default is On DHCPv Addressing Enabled when On the Autoloader will request an IP address from a DHCP server each time the device is booted The default is Off Static Addressing Enabled when On the Autoloader will use a sta
46. feet If you plan to mount the Autoloader in a rack or in the optional Tabletop Conversion Cover skip this step and continue with Removing the shipping lock on page 34 A CAUTION The Autoloader must be supported under both side edges to operate properly If the Autoloader is not mounted in a rack or in the tabletop conversion kit you must apply the feet Do not put anything on top of the Autoloader Weight on top of the Autoloader can prevent the robotic inside from moving properly If you must place items on top of the Autoloader install it in the optional tabletop conversion cover which can support up to 15 kg 33 lb You need the six support feet from the accessory package for this procedure To attach the feet HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 33 1 Verify that there are no tape cartridges in the Autoloader IMPORTANT The Autoloader may be damaged if it is turned over with tape cartridges in the magazines or robot If the Autoloader has been used before use the manual magazine release to remove the cartridges from the magazines see Using the manual release on page 162 With another person gently turn the Autoloader over and set it on its back Locate the six inscribed foot location lines on the bottom of the Autoloader If the Autoloader is not new clean the foot locations with a damp paper towel u ZS Je Peel the backing paper off each foot and apply it wit
47. in Autoloader errors The optional tabletop conversion cover can support 15 kg 33 lb Placing any weight on top of the Autoloader without the tabletop conversion cover might cause errors A CAUTION Shipping Lock The shipping lock must be removed for the robotics to work properly The device displays a robot move error if the shipping lock is not removed see Removing the shipping lock on page 34 X TIP For an online troubleshooting tool go to http www hp com support MSLG3Tstree The problems and solutions in the troubleshooting tree are updated more frequently than this manual Detection problems after installing a parallel SCSI device Problems encountered after installation are often caused by improper parallel SCSI bus configuration application software configuration errors or an incorrectly configured operating system If the application software or operating system does not communicate with the device after installation determine the extent of the detection problem Does the application software detect the tape drive Does the application software detect the Autoloader Does the operating system detect the tape drive Does the operating system detect the Autoloader Does the operating system detect the Autoloader but list it as a generic device Based on the extent of the detection problem check the following e If neither the application software nor operating system detects the ta
48. is flat sturdy and close to the host server Ensure that all Tabletop of the feet on the Autoloader or tabletop conversion cover will be supported requirements Do not place the device on the floor or other carpeted surface Do not place the Autoloader on its sides or upside down Do not put anything on top of the Autoloader unless the optional tabletop conversion cover is installed The tabletop conversion cover can support up to 15 kg 33 lb Rack requirements HP Rack 5000 10000 Series HP Rack System E Rack space 1U when mounted in the optional rack rails requirements Room temperature 10 35 C 50 95 F AC power voltage 100 127 VAC 200 240 VAC Beete Line frequency 50 60 Hz Place the device near an AC outlet The AC power cord is the product s main AC disconnect device and must be easily accessible at all times Weight without media 11 5 kg 25 4 lb Weight with media 13 1 kg 28 9 lb HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 31 Criteria Definition The device should be placed in an area with minimal sources of particulate contamination Avoid areas near frequently used doors and walkways stacks of Air quality supplies that collect dust printers and smoke filled rooms Excessive dust and debris can damage tapes and tape drives Humidity 20 80 percent relative humidity non condensing Back Minimum of 15 4 cm 6 inches Clearance Front Minimum of 30 8
49. magazine The display will show the tape bar code number Full or Empty Use Previous or Next to scroll through the remaining slots in the magazine Press Cancel to choose another inventory location To view the inventory of a tape drive press Previous or Next until the screen displays Drive The display will show the tape bar code number Full or Empty Autoloader information Status Information gt Autoloader Information To obtain information about your device 1 From the Home screen press Previous or Next until the screen displays Status Information Press Enter to select Press Previous or Next until the screen displays Autoloader Information Press Enter to select By using Previous or Next you can select from the following information screens e Autoloader Time e Firmware rev e Product ID e Serial number e SCSI ID and LUN SCSI devices only e Slots and Mailslots e Odometer e Power On Time Drive information Status Information gt Drive Information To obtain drive information 1 2 88 From the Home screen press Previous or Next until the screen displays Status Information Press Enter to select Press Previous or Next until the screen displays Drive Information Press Enter to select Operating the Tape Autoloader 3 By using Previous or Next you can select from the following information screens e Serial number e Drive type e Firmware revision e SCSI ID parallel SCSI tape drives
50. matrix on the EBS website for a list of full featured backup applications supported on your operating system for your Tape Autoloader http www hp com go ebs If the average file size is less than 64 k or if the file system is very fragmented file by file backup will have poor performance If the file system has a lot of fragmentation use a de fragmentation utility to make the files contiguous again If the average file size is less than 64 k HP recommends that you use a sequential image backup that backups up the hard drive or LUN image instead of the individual files The drawback with sequential image backups is that they may only be able to restore the entire disk image and not individual files If they can restore individual files the restore operation will be very slow 124 Troubleshooting File by file with a native application Performance impact POOR Native backup applications based on tar cpio NT Backup etc do not have the extra features needed to manage the bandwidth requirements of the faster tape drives and should only be used to test basic functionality To get the best backup and restore performance use a full featured backup application If the average file size is less than 64 k use a sequential image backup for best performance However a sequential disk image backup might not allow you to restore individual files or the restore process will be very slow Disk image flash or sequential Performance impact GOO
51. offline Performing general diagnostics Use the Support General Diagnostic page to run general tests to verify the usability and reliability of the device Select the test and enter the number of test cycles before starting the test To cancel the test early click on the Stop button Identity Configuration Support General Diagnostic No Cycles 1 Figure 50 Support General Diagnostic page The available tests are Demo moves cartridges from the slots to the drives and back At the end of the test the cartridges are returned to their original slots Slot to slot shuffles the cartridges between slots to exercise the robot At the end of the test the cartridges are NOT returned to their original slots 76 Operating the Tape Autoloader The demo and slot to slot test are intended to show the device operating For service and diagnostics execute the wellness test from the OCP See The wellness test on page 128 HP Service Service restricted The Support HP Service page page can only be accessed by service personnel to execute detailed tests on the different components of the device or special read write diagnostics on the drives identity Configuration Support General Diagnostic HP Service Autoloader Logs Support Ticket HP Service Microsoft Internet Explorer EN A Access denied Figure 51 Support HP Service page Determining and updating firmware Use the Support Firmware page to
52. only Component status Status Information gt Component Status To obtain component status 1 From the Home screen press Previous or Next until the screen displays Status Information Press Enter to select Press Previous or Next until the screen displays Component Status Press Enter to select By using Previous or Next you can select from the following information screens Drive activity e Autoloader status e Drive status e Fan status The second line of the screen will display one of the following Good the component is operating normally e Warning the component might have an issue that should be addressed The device is functional e Critical the component has an error condition that should be addressed The device may not be fully functional Failed the component has a known failure and should be replaced Network information Status Information gt Network Information To access network settings for the device 1 From the Home screen press Previous or Next until the screen displays Status Information Press Enter to select Press Previous or Next until the screen displays Network Information Press Enter to select Press Previous or Next to access the following information e Pv4 Network Enabled or Disabled e Pv Network Enabled or Disabled e Host Name e Domain Name e MAC Address 4 For IPv4 Network or IPv Network press Enter and then use Previous or Next to access the netwo
53. page Finding error code information on an L amp IT support ticket or report An L amp IT support ticket or report contains detailed information about the device configuration along with errors and warnings The support ticket and report contain the same information The report is easier to read but must be generated and read on the host computer The support ticket can be downloaded from the device and then viewed on any computer with L amp TT installed To generate and view a report or support ticket from L amp TT 1 2 In the L amp TT By Product or By Connection tab select the device from the device list Click the Health button on the main toolbar to generate and display a standard report or click the Support button on the main toolbar to display the Support screen for additional report or support ticket options To download a support ticket from the device do one of the following From the RMI Support Support ticket screen click Download Insert a USB flash drive into the USB port on the rear panel and then from the OCP select Download support ticket to USB HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 131 A TIP Each support ticket downloaded from the RMI will only contain information for the Autoloader itself or one drive To capture all support information download a ticket from the Autoloader and from each drive To generate a consolidated support ticket with all support data in a single compre
54. replacement drive Port information FC drive only e WWide Port Name world wide unique identifier for the port The WW Node and Port Name will be slightly different e Port Type the current setting of the drive port Direct connected devices are typically Loop Devices connected to a switch are typically Fabric e Speed Viewing network information The Identity Network page displays information about the network configuration Identity EA Configuration Support autoloader o Network Information MAC Address D01E0BE DESE Full Qualified Domain Name tom qcorp net IPyd Addressing Enabled IPv4 DNS Server 1 16 110 135 52 IPv4 DNS Server 2 16 110 135 51 DHCPv4 Addressing Enabled IPud Address 15 27 101 36 Subnet Mask 255 255 240 0 Default Gateway 15 27 96 1 IPu6 Addressing Disabled Clock Synchronization Configuration SNTP Disabled Figure 29 Identity Network page You can see but not modify MAC Address a unique identifier for the autoloader controller network interface Full Qualified Domain Name the fully qualified domain name for the device Clock Synchronization Configuration SNTP When Enabled the device will obtain the current time and date from the configured SNTP server When IPv4 Addressing is Enabled you can see but not modify e Pv4 DNS Server 1 and IPv4 DNS Server 2 addresses of the configured DNS servers used when DHCP Addressing is not Enabled 56 Operating th
55. specified number of loops If a failure occurs during the test check the error code and failure message for more information Access to this feature requires the administrator password For more information about the wellness test see The wellness test on page 128 For complete testing enable the mailslot and ensure that each top row corner slot contains a tape cartridge During the test the device will open the mailslot and ask you to insert a tape cartridge You can use any compatible Ultrium data tape cartridge for this test IMPORTANT The device will remove any tape cartridges from tape drives and go offline when running the wellness test Verify that any applications using the device have completed before starting the wellness test To run the wellness test 1 102 From the Home screen press Previous or Next until the screen displays Support Press Enter to select Press Previous or Next until the screen displays Run Wellness Test Press Enter to select Enter the administrator password if prompted Use Previous or Next to select a number of cycles 1 10 Press Enter Operating the Tape Autoloader 5 While the test is running the screen displays progress as shown Wellness test The second line on the display shows the number of cycles completed The Ready LED blinks until the test is complete 6 When the test is complete the screen displays the test completion status including any recoveries o
56. tape Many backup applications do not read or write to cartridges that were created using a different backup application In this case you may have to perform an erase format or label operation on the cartridge Make sure you understand any data protection or overwrite protection schemes that your backup application may be using which could prevent you from writing to a given cartridge Retry the operation with a different known good tape Clean the tape drive See Cleaning tape drive on page 79 114 Troubleshooting Table 22 Parallel SCSI device not detected Problem Solution Device not detected Check that the HBA supports multiple LUNs and this feature is en abled If not only the tape drive will be detected Check for conflicting SCSI IDs Power on the device before powering on the host computer Make sure the Autoloader does not have the drive off line and that the Autoloader is not running a test Attach the device to an LVDS SCSI host adapter bus The parallel SCS cable length might be too long Use a shorter cable or remove other devices from the bus Parallel SCSI bus not properly terminated See SCSI detection problems on page 107 Check that the device is fully powered up and is not in an error state Check the parallel SCSI connector and terminator for bent pins See SCSI detection problems on page 107 for more detailed troubleshooting help Changed drive SCSI ID but th
57. the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 175 accordance with the instructions may cause harmtul interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmtul interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures
58. to data They usually include many disks which improves bandwidth Server or workstation with RAID VARIABLE RAID uses a group of disks to improve performance and in the case of RAID 5 provides some parity protection in case one of the drives fail To achieve optimal performance your array must support the following transfer rate LTO 2 HH 48 MB s LTO 3 HH 120 MB s LTO 4 HH 160 MB s LTO 5 280 MB s Also make sure that the server or workstation is used as little as possible during the backup and close down programs such as virus scanners which check each file that is opened Server or workstation with a single disk spindle POOR A single disk cannot retrieve or write data fast enough for any of the supported tape drives Connection from the host server to the disks Upgrade to a disk array or RAID 5 with the minimum number of disks needed for your tape drives or use concurrency or multithreading in the backup software to pull from more than one disk at a time The drawback with concurrency or multithreading is that it slows the restore operation Also make sure that the server or workstation is used as little as possible during the backup and close down programs such as virus scanners which check each file that is opened The connection between the host server and the disks determines how much data can be transferred from the disks to the host computer at a time A connection with insuf
59. use To remove and store the shipping lock a Locate the tape and lock at the top of the chassis see Figure 85 E 11133 Figure 85 Shipping lock location b Remove the tape then remove the lock c Store the lock on the back panel of the device 166 Upgrading and servicing the Tape Autoloader 2 ON XM w Mount the Autoloader in a rack or in the tabletop conversion cover To mount the Autoloader in a rack a With assistance slide the Autoloader onto the metal rails that are already in position in the rack b From the front of the device secure the front bezel to the rack using a 2 Phillips screw driver placed through the small holes in the mounting bracket to tighten the captive screws on each side of the device pdoodao no 11157 Figure 86 Securing the Autoloader to the rack To replace the tabletop conversion cover a Set the new base chassis on a sturdy surface in front of the cover b Slide the chassis into the cover until the front panel of the chassis is aligned with the cover c Tighten the captive screws on the chassis front panel until the cover is secure 11171 Figure 87 Sliding the Autoloader into the cover Replace the tape drive Replace the magazines Replace the cords and cables Reconnect the cables and power cord Power on the Autoloader Reconfigure the Autoloader HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 167 168 Upgrading
60. 159 Removing the tape drive ci ito 159 Installingthetape lie 160 RMI login EEN 161 Operations Magazines page ccccccccccccccconccnnononnnnnnnnnnonnnanoncnncnnnnnnnononnnnnnnnnnnnnnncnnnnos 162 Manual magazine release oli aia 162 Removing the left Magazin tii 163 Captive screws on the tape drive cccceceessccececeseneeeeeeeneeeeeeseeeeeeeeeeseenaeeeeeseennaaeess 164 Removing the tape E 165 Removing the base chassis from the rock 165 SHIPPING E EE 166 Securing the Autoloader to the rock 167 Sliding the Autoloader into the cover ii iio 167 HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 11 Tables 0 JC OD Ek O H kel 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Model and interface type AA 15 Ultrium 448 1 8 G2 Tape Autoloader specifications ooooocconocccnonccccnoocnccnonnncconononono 15 Ultrium 920 1 8 G2 Tape Autoloader specifications oooocconocccnnncccconocncconnncccnnnnonono 16 Ultrium 1760 1 8 G2 Tape Autoloader specifications ooooooconnnoccnoooccnononanccoonoccnnns 16 Ultrium 3000 1 8 G2 Tape Autoloader specifications oooooocccnoncccconocccononcncconnncnnno 16 Parallel SCSI interface E 18 FC drive interface EE ee 19 SAS drive interface speeds ras 19 Backward read compota 20 location criteria EE 31 Olor 448 tape VE spends Veblen aa i 43 Ultrium 920 tape EE 43 Ultrium 1760 tape drive iaa A 43 Ultrium 3000 tape drive
61. 160 connection can provide enough bandwidth for two LTO 2 tape drives LTO 3 MARGINAL An Ultra 160 connection is barely adequate for an LTO 3 tape drive The bus would be saturated when providing 2 1 compressible data to an LTO 3 tape drive LTO 4 HH MARGINAL An Ultra 160 connec tion is barely adequate for an LTO 4 HH tape drive The bus would be saturated when providing 2 1 compressible data to an LTO 4 HH tape drive LTO 5 POOR An Ultra 160 connection is inad equate for an LTO 5 tape drive Upgrade to Ultra 320 for parallel SCSI disk drives when using an LTO 3 or LTO 4 tape drive especially if your data is greater than 2 1 compressible Parallel SCSI Ultra 2 80 LTO 2 MARGINAL When fully used and assum ing that the connection to the disks does not force the speed to a lower parallel SCSI type an Ultra 2 80 connection barely provides enough bandwidth for an LTO 2 tape drive LTO 3 LTO 4 LTO 5 POOR An Ultra 2 80 connection is inadequate for an LTO 3 LTO 4 or LTO 5 tape drive Upgrade to Ultra 320 for parallel SCSI disk drives when using an LTO 3 or LTO 4 tape drive Parallel SCSI Ultra Wide Fast Wide POOR Ultra Wide and Fast Wide are inadequate transport mechanism for LTO tape drives Upgrade to a faster transport medium such as Ultra 320 SCSI HP Storage Works 1 8 G2 Tape Autoloader User and service guide 121 Connection type Performance impact Recommendations GOOD
62. 195 A O OE ade E O en O 199 Figures 2 3 4 5 6 7 8 9 0 1 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Front panel oyeryi Ww Aendokter 22 Operator control panel LEDs EE 23 Back panel overview with parallel SCSI tape drive ooooooooocccccnnocoocccccconnonncnononnnnnos 23 Back panel overview with SAS tape drive cccccceeeeesecceeeeensnceeeeesseeeeeeeeeeeeeeeseneeas 24 Back panel overview with FC tape drive oococcooooocccccoooononccnonoonononccnnnnnnnnnnnonannnnnnnnannos 24 Tape drive EE 25 Example SAS tano cable ia 30 o 33 Attaching the feet to the bottom of the Autoloader ooooococcnoocccconccccooncconoonnccononnccnnnos 34 Shipping OC location aa 35 Shipping lock storage location viaria 35 Rack AP 36 Installing the rails into the rack 0s0sseccccssesecesssnecssenstesecnseesecnncvssensesseesecsanesseseonnees 36 Securing the Autoloader to the rack E 37 Installing the tabletop conversion cover cccssscccceeseeeeceeeeeseeneeeeeeennaeeeeeseseeeeeseneaees 37 Attaching the parallel SCSI cable to the tape drive ooooooccocnocccnooncccoooncnononanccnonnnccnnnos 38 Attaching the power cord degen ee 40 Apply the label within the recessed area oooocooooccccooccccoonnnoconnnnnconononnonnnnonnnnncnannnncnnnos 46 Write protecting EE 46 Left magazine slot numbering with mailslot enabled ccescceesceeeeeeeeeeeeteeeneeensees 48 Right magazi
63. Autoloader User and service guide 45 Figure 18 Apply the label within the recessed area IMPORTANT The bar code label should only be applied as shown with the alphanumeric portion facing the hub side of the tape cartridge Never apply multiple labels onto a cartridge because extra labels can cause the cartridge to jam in a tape drive Write protecting tape cartridges All rewriteable data cartridges have a write protect switch to prevent accidental erasure or overwriting of data Before loading a cartridge into the device make sure the write protect switch on the front of the cartridge is in the desired position Slide the switch to the left to allow the device to write data to the cartridge see Figure 19 1 Slide the switch to the right to write protect the cartridge An indicator such as a red mark or small padlock is visible showing that the cartridge is write protected see Figure 19 2 10454 Figure 19 Write protecting the data cartridge 1 Write enabled 2 Write protected 3 Write protect switch 4 Bar code label 5 Insertion arrow 46 Tape cartridges and magazines Read and write compatibility HP Ultrium data cartridges are fully supported and compatible with HP StorageWorks Ultrium tape products see Backward read compatibility Because HP Ultrium media is Ultrium logo compliant it may be used with any other non HP device that bears the Ultrium logo Table 15 Read and write compatibility LT
64. B equal to 1 024 x 1 024 1 048 576 bytes Management Information Base A type of database used to manage the devices in a communications network A suite of closely related standards in which parallel SCSI devices are connected in parallel to form busses Each parallel SCSI standard has its own bus width clock speed maximum throughput maximum cable length and maximum number of devices on the bus External parallel SCSI devices with two ports one for the incoming cable and another for the outgoing cable to the next device see daisy chaining An activity in which a robot places a cartridge into a slot or drive Redundant Array of Inexpensive Disks A group of disks that work together to improve performance RAID 5 provides some parity protection in case one of the disks fails Remote Management Interface A web based interface used to monitor and control the device The RMI is a website that is hosted on the device An electro mechanical device that transports tape cartridges to and from the magazines and drives The unit that includes the robotic components and that controls the movement of the robot between storage slots drives and load ports Serial Attached SCSI A computer bus technology and serial communication protocol for direct attached storage devices including disk drives and high performance tape drives Pronounced scuzzy an acronym for Small Computer System Interface a standard interface and command set
65. Critical Events Critical and Waming Events Critical Waming and Configuration Events No Events To Email Address SMTP Server Address Pud 0 0 0 0 IPw4 address or Host name and domain Figure 45 Configuration Alerts page You may change the Notification Level the types of events for which the device should send e mail To Email Address the address to which to send the reported events e g firstname lastnameWex ample com Only one email address can be configured Email Domain domain of the return e mail address e g example com SMTP Server Address IP address of the SMTP server Saving and restoring the device configuration and restoring factory defaults Use the Configuration Restore defaults page to restore the factory defaults reset the administrator password to null or save the device configuration database to a file The device will perform an inventory after the defaults are restored 72 Operating the Tape Autoloader IMPORTANT Once you reset the administrator password to null you will not be able to access the administrator functions in the RMI until you set an administrator password through the OCP To change the administrator password use Configuration Password page on page 70 The saved configuration database will make it easier to recover the device configuration if you need to replace the chassis This feature is also useful when installing
66. D A disk image or sequential backup backs up an entire disk partition or LUN by looking at the disk sector by sector instead of file by file The entire disk contents is backed up contiguously without the disk seeking which prevents performance degradation caused by small or fragmented files If you are more concerned about backup performance than single file restore disk image or sequential backups can offer a real performance benefit The disadvantage is that backup and restore operations work on an entire disk partition or LUN You might not be able to backup a subset of files or restore a single file If you can restore a single file the restore process will be slow Database backup Performance impact VARIABLE To improve performance when backing up data from a database Use specific backup agents for the database Use the latest versions of the databases Do not backup individual mailboxes Do not backup specific records or do a record by record backup Do not backup when the database is in heavy use Connection from the host server to the Autoloader For the best performance the connection from the host server to the device must have enough bandwidth to provide enough data to keep the tape drive streaming EY NOTE Unlike most tape technologies an LTO tape drive can write data as fast as the server can send it even if the tape drive is not streaming HP StorageWorks 1 8 G2 Tape Autoloader User and se
67. E 72 Configuration Alerts EE 72 Configuration Save Restore page 20d di ta 73 Operations Move Media page cccessceceeeseesneeeeeseesneeeeecesnnaaeeeeecenaaeeeeseeeeeeeeeeneeaes 75 Operations Inventory pag ET 75 Operations Magazines PAGE eeeeeececececececeeeeeeeeeeeaneaaeesseeseeeeeeceeeeeeeeeecereceeeeceeenees 76 Support General Diagnostic page a ine nae RR ei a Oe 76 SUpport PS EEN 77 Support Firmware Page s sanean na e e a a e e eE 78 Support Reboot PAGE ensenen dile 78 Support Autoloader EE 79 Support Clean Drive E 79 Supports SUD POrh TEE 80 DEE enee ER Home EE Ee ER Operator control E 84 A A i e e AA N 85 Removing a tape from the miailslot 2 co iii da 86 Removable Storage service veer 123 Access holes for the right and left magazine oooooooooocccoooccccoooccccooncccnonnncconncnonononnnnns 127 Releasing the Magazine deg See 128 Initial OCP error message aa iii eines 130 Error code in th OCP Error eene E 130 Error message in the OCP Enri AA ii 130 No additional information in the OCP error log sscccsssecnaeeesndesdorsegasavagsheSeragqasendanceed 130 Date and time in the OCP error log sx ssicesaicedecsageiaseciaeaducdancauvbasnahdobeaelimcadvavetuadedvayets 130 70 71 SS 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 Support Autoloader logs E 131 TE ME 132 Entical venta secret deta as haat ieee EA Rieu Seles acre eat 133 A ee Eeer 158 SUE 159 Captive screws on the tape drive Ree
68. HP StorageWorks 1 8 G2 Tape Autoloader User and service guide This guide provides information on installing configuring upgrading and troubleshooting the Tape Autoloader This guide is intended for system administrators and other users who need physical and functional knowledge of the Tape Autoloader Part Number AK377 96012 Fifth edition September 2010 Legal and notice information Copyright 2006 2010 Hewlett Packard Development Company L P Hewlett Packard Company makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material This document contains proprietary information which is protected by copyright No part of this document may be photocopied reproduced or translated into another language without the prior written consent of Hewlett Packard The information is provided as is without warranty of any kind and is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herei
69. HP Ultrium universal cleaning cartridge 50 cleans orange Table 12 Ultrium 920 tape drive Cartridge type C7978A Part number HP LTO3 Ultrium 800 GB RW Data Cartridge yellow C7973A HP LTO3 Ultrium 800 GB WORM Data Cartridge two tone yellow and white C7973W HP Ultrium universal cleaning cartridge 50 cleans orange Table 13 Ultrium 1760 tape drive Cartridge type C7978A Part number HP LTO4 Ultrium 1 6 TB RW Data Cartridge green C7974A HP LTO4 Ultrium 1 6 TB WORM Data Cartridge two tone green and gray C7974W HP Ultrium universal cleaning cartridge 50 cleans orange Table 14 Ultrium 3000 tape drive Cartridge type C7978A Part number HP LTO5 Ultrium 3 TB RW Data Cartridge blue HP DOS Ultrium 3 TB WORM Data Cartridge two tone blue and gray C7975A C7975W HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 43 Cartridge type Part number HP Ultrium universal cleaning cartridge 50 cleans orange C7978A EY NOTE The LTO 3 and later tape drives support both rewriteable and WORM data cartridges Write Once Read Many WORM data cartridges provide an enhanced level of data security against accidental or malicious alteration of data on the tape cartridge The WORM data cartridge can be appended to maximize the full capacity of the tape cartridge but you will be unable to erase or overwrite data on the cartridge WORM data cart
70. Interference Causing Equipment Regulations 176 Regulatory compliance and safety Cet appareil num rique de la class A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la class B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Union regulatory notice This product complies with the following EU Directives e Low Voltage Directive 2006 95 EC e EMC Directive 89 336 EEC or 2004 108 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking placed on the product This marking is valid for non Telecom products and EU harmonized Telecom products e g Bluetooth Certificates can be obtained from http www hp com go certificates Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany Japanese notices Japanese VCCI A notice CORB TIAMARRNRE CT CORRE RE RATCEAT A EREE EROTI EHUR COBSINRAS SMMC AREMST Ok ERRENA CEMHVYET VCCIA Japanese VCCI B notice CORE 77AB5BRRMEBCI COREL R PR CRA SCCEBMELTHETA COREA F
71. Maximum storage capacity 8 dela earidass Native 1 6 TB 8 x 200 GB Compressed 2 1 3 2 TB Maximum data transfer rate Native 24 MB s 86 GB hr Compressed 2 1 48 MB s 172 GB hr Data cartridges HP LTO2 Ultrium 400 GB Data Cartridge red part number C7972A HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 15 Characteristic Specification HP Ultrium universal cleaning cartridge 50 cleans orange part number C7978A Cleaning cartridge Table 3 Ultrium 920 1 8 G2 Tape Autoloader specifications Characteristic Specification Maximum storage capacity 8 data cartridges Native 3 2 TB 8 x 400 GB Compressed 2 1 6 4 TB Maximum data transfer rate Native 60 MB s 215 GB hr Compressed 2 1 120 MB s 430 GB hr HP LTO3 Ultrium 800 GB RW Data Cartridge yellow part number C7973A Data cartridges HP LTO3 Ultrium 800 GB WORM Data Cartridge two tone yellow and white part number C7973W HP Ultrium universal cleaning cartridge 50 cleans orange part number Cleaning cartridge C7978A Table 4 Ultrium 1760 1 8 G2 Tape Autoloader specifications Characteristic Specification Maximum storage capacity 8 data cartridges Native 6 4 TB 8 x 800 GB Compressed 2 1 12 8 TB Maximum data transfer rate Native 80 MB s 288 GB hr Compressed 2 1 160 MB s 576 GB hr HP LTO4 Ultrium 1 6 TB RW Data Cartridge green part number C7974A Data cartridges HP LTO4 Ultr
72. O 1 drive LTO 2 drive LTO 3 drive LTO 4 drive LTO 5 drive LTO 1 media Read Write Read Write Read only Incompatible Incompatible LTO 2 media Incompatible Read Write Read Write Read only Incompatible LTO 3 media Incompatible Incompatible Read Write Read Write no encryption Read only LTO 4 media unencrypted Incompatible Incompatible Incompatible Read Write Read Write LTO 4 media encrypted Incompatible Incompatible Incompatible Read Write with encryption key Read Write with encryption key LTO 5 media unencrypted Incompatible Incompatible Incompatible Incompatible Read Write LTO 5 media encrypted Incompatible Incompatible Incompatible Incompatible Read Write with encryption key A CAUTION Ultrium 2 and Ultrium 3 tape drives require the most recent firmware to immediately identify Ultrium 4 media Without the most recent firmware loading an Ultrium 4 cartridge into an earlier generation drive may result in a long media identification and unload time The drive may not identify the media and return a load error before the application software times out waiting for the load HP strongly recommends keeping your tape drives updated to the most recent firmware Magazines The device has removable magazines Magazine access is password protected For safety reas
73. O 5 1 5 Gb 3 Gb 6 Gb The device uses multiple LUNs to communicate with the Autoloader Most SAS RAID controllers do not support multiple LUNs Check the EBS matrix at http www hp com go ebs to find a SAS HBA that is supported on your server and qualified with the Autoloader Most SAS HBA ports provide four SAS channels The Autoloader only uses one channel The HP cable supplied with the Autoloader has one connector on each end using only one of the four channels To use the other channels you can purchase a SAS fanout cable which will connect up to four SAS tape drives to a single HBA port When using a different cable verify that the mini SAS connector for the tape drive end is keyed for location 4 HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 19 A CAUTION High quality SAS cables rated at the transfer rate of the SAS components are required Always verify that the SAS cable you are using is rated for the data transfer speed of the interface of your components SAS cables described as equalized may not support 6 Gb s data rates and should not be used with LTO 5 tape drives unless these cables are verified for 6 Gb s data rates For optimum performance only use HP cables of the length specified as qualified for your products See About SAS on page 29 for more information about SAS LTO 4 and later generation tape drives and encryption The LTO 4 and later generation tape drives include hardware capab
74. P SIM 1 From the RMI add the HP SIM management station as an SNMP target 2 If the Autoloader IP address is in an HP SIM automatic discovery IP address list the SIM management station will detect the Autoloader at the next scheduled scan To configure HP SIM for manual discovery 1 In the HP SIM toolbar click Options gt Discovery 2 Click the Manual tab 3 Enter the Autoloader s IP address or system name SIM 5 1 will automatically detect the system type and product name To manually identify the Autoloader with SIM 5 0 and older In the HP SIM System and Event Collections pane click Systems by Type In the Systems by Type pane click All systems Click the link with the IP address or name of the Tape Autoloader Click the Tools amp Links tab Click Edit System Properties Set System Type to Tape Library Enter the Product Model of your Tape Autoloader Click OK ONAN PR nn Changing the administrator password Use the Configuration Password page to change the administrator password for the RMI and OCP HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 69 EY NOTE You must set the administrator password with the OCP before you can access administrator functionality in the RMI See Changing the administrator password Configuration gt Change Admin Password on page 90 system Security Drive Network Network Management Save Restore Change Administrator Password New P
75. SB port 9 SAS port 11 Tape drive LED Tupp ppr_ y a 00 060000000 Figure 5 Back panel overview with FC tape drive 1 Power connector 3 Tape drive 5 Ethernet port 7 USB port 9 FC port 11 Tape drive LED 2 Fan vent 4 Magazine release hole 6 Serial port Factory use only 8 Shipping lock storage location 10 Pull out tab containing the serial number and other product information 12 Tape drive Ethernet port LTO 5 only a 11238 2 Fan vent 4 Magazine release hole 6 Serial port Factory use only 8 Shipping lock storage location 10 Pull out tab containing the serial number and other product information 12 Tape drive Ethernet port LTO 5 only The device requires a 110 220 volt AC power connection Tape drive LED Each tape drive has a green LED which indicates that the tape drive is powered on see Figure 6 24 Features and overview Figure 6 Tape drive LED 1 Tape drive LED HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 25 26 Features and overview 2 Installing the Tape Autoloader This chapter contains the information you need to install and configure your Tape Autoloader The installation steps are Preparing the host Planning the SCSI configuration Planning the SAS configuration or Planning the Fibre Channel configuration Choosing a location Unpacking the shipping container Identifying product components Attaching the feet Remo
76. SI host bus adapter or to the connector on the previous device on the parallel SCSI bus EY NOTE The host bus adapter should be Low Voltage Differential Signaling LVDS A Single Ended SE SCSI host bus adapter works but severely degrades performance and limits cable length If any SE devices are on the same parallel SCSI bus all of the devices on the parallel SCSI bus slow to SE speed which severely degrades performance Never attach an LTO 3 or LTO 4 tape drive to an SE SCSI bus 4 Attach the terminator to the remaining parallel SCSI connector on the back panel of the tape drive if the Autoloader is the last or only device on the parallel SCSI bus Otherwise attach one end of a parallel SCSI cable to the remaining port and the other end to the next device on the parallel SCSI bus Make sure the last device on the parallel SCSI bus is properly terminated Connecting the Fibre Channel cables Fibre Channel devices only To connect the Fibre Channel cable to the Autoloader 1 Remove the FC port cap if necessary Attach one end of the Fibre Channel cable to the Fibre Channel port on the tape drive 2 Attach the other end of the FC cable to a switch or HBA Connecting the SAS cable SAS devices only To connect the SAS cable to the device 1 Attach the HBA end of the SAS cable into the connector on the HBA 2 Attach the other end of the cable into the connector on the tape drive X TIP Mini SAS connectors are ke
77. TNV avak kAwon xpnotou NAEKTPIKOU KAI NAEKTPOVIKOU E OTTAIOWOU Pia TTrePITO TEPEC TTANPOPOP EC ETTIKOIVWVAOTE UE TNV UTINPEDIA ATTOPPIWNS ATTOPPIUUGTWV TNG TTEPIOX C TAC Hungarian notice Italian notice Latvian notice A hullad k anyagok megsemmisit se az Eur pai Uni haztartasaiban Ez a szimb lum azt jelzi hogy a k sz l ket nem szabad a h ztart si hullad kkal egy tt kidobni Ehelyett a leselejtezett berendez seknek az elektromos vagy elektronikus hullad k tv tel re kijel lt helyen t rt n beszolg ltat s val meg vja az emberi eg szs get s a k rnyezetet Tov bbi inform ci t a helyi k ztisztas gi v llalatt l kaphat Smaltimento di apparecchiature usate da parte di utenti privati nell Unione Europea Questo simbolo avvisa di non smaltire il prodotto con i normali rifi uti domestici Rispettare la salute umana e l ambiente conferendo l apparecchiatura dismessa a un centro di raccolta designato per il riciclo di apparecchiature elettroniche ed elettriche Per ulteriori informazioni rivolgersi al servizio per lo smaltimento dei rifi uti domestici Europos Sajungos nam kio vartotoj rangos atliek alinimas is simbolis nurodo kad gaminio negalima i mesti kartu su kitomis buitin mis atliekomis Kad apsaugotum te moni sveikat ir aplink pasenusi nenaudojam rang turite nuve ti elektrini ir elektronini atliek surinkimo punkt Daugiau informacijos
78. UAPTF LEV 2 HERCE LORRAINE E famBSS SRCOFCEMHVET MIRAR IE T ELCUEIRLDELTEFEN VCCI B HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 177 Japanese power cord statement Ral AAS BRA KFESEL FS ARNERI FIE MORA TIERRA EA Meare use the attached power cord The attached power cord a ret allowed to use wilh other product Korean notices Class A equipment As 2121 2 3 323412 71 o Ge l 42322 11148383 gd 77024 Boy Ap SES APSA Ol eg FAMA Bejo giel gene 2 ES PURSE dn gez ngA Class B equipment BS 2121 0 43 823417171 ol 717 71343222 41038388 et 717124 PARO As SE LEMOA ALSS ze USHCH Taiwanese notices BSMI Class A notice SARA EE ek E6 mah AAS GRE BIS RA Ae Fi FIRB FE EPES KREE Taiwan battery recycle statement Recovery mark Recovery text 4 n e Fourin one recycling symbol Please recycle waste batteries 178 Regulatory compliance and safety fae FS Mae al B9 HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 179 Laser compliance notices English laser notice This device may contain a laser that is classified as a Class 1 Laser Product in accordance with U S FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation A WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation
79. and track the Autoloader Viewing static drive information The Identity Drive page Identity Drive page Fibre Channel and Identity Drive page SAS provide detailed information about the tape drive Identity Ea Configuration Support Drive Information LUN Vendor ID HP Product ID Ultrium 5 SCSI Serial Number HU1D224J40 Firmware Revision ERUN Physical Drive Slot Number 1 Element Address 1 Autoloader LUN Hosted By Drive Yes Data Compression Yes Interface Type Fibre Channel Wide Node Name 50011040009303D5 Port A Wide Port Name 50011040009303D6 Port Type Futomatic Speed Automatic Port B Figure 26 Identity Drive page Fibre Channel 54 Operating the Tape Autoloader Identity Status Configuration Support Drive Information 1 LUN Vendor ID HP Product ID Ultrium 3 SCSI Serial Number HU10650KON Firmware Revision GEZ SCSI ID 4 Physical Drive Slot 1 Number SCSI Element Address 1 Autoloader LUN Hosted Yes By Drive Data Compression Yes Interface Type scsi Figure 27 Identity Drive page parallel SCSI Identity Configuration Support Drive Information LUN Vendor ID HP Product ID Ultrium SCSI Serial Number HU17420HTC Firmware Revision U2pu World Wide ID Port A 500110400102DFE4 Physical Drive Slot Number 1 Element Address 1 Autoloader LUN Hosted By Drive Yes Data Compression Yes Interface Type SAS Figure 28 Identity Drive page SAS You can see but no
80. arcode reader label length 8 Barcode reader alignment Left e Error recovery On e Mailslot configuration mailslot disabled e Auto clean disabled SNMP disabled but saved addresses to not change E mail notification disabled but configurations retained HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 95 The following settings are not reset Administrator password Network settings network is always enabled Date and time To restore the factory defaults 1 2 From the Home screen press Previous or Next until the screen displays Configuration Press Enter to select Press Previous or Next until the screen displays Restore Defaults Press Enter to select Saving and restoring the Autoloader configuration Configuration gt Save Restore Configuration Use this option to save the configuration settings to a USB flash drive The saved configuration information will make it easier to recover the device configuration if you need to replace the chassis This feature is also useful when installing multiple devices Either save the configuration before configuring the network or ensure that only one device with the same network configuration is on the network at a time until they have unique network identities To save the device configuration settings to a USB flash drive k 2 SS Pr Ep Insert the USB flash drive in the USB port on the back of the device From the Home screen press Previ
81. assword Enter Exactly Eight Numbers Repeat Password Password Time Out Figure 42 Configuration Password page You may change the e Password The password is exactly eight numbers each from O to 9 Password Time Out The number of minutes that the current administrator login session will remain logged in without user interaction Setting the date and time Use the Configuration Date Time page to set the date and time EY NOTE The device does not adjust its time to daylight saving time the time must be adjusted manually 70 Operating the Tape Autoloader Identity EA Configuration Support EEE Drive Network Network res Date Time Time 24H 07 49 56 mi Month Day Year Clock Synchronization Configuration SNTP Enable Clock Synchronization SNTP Server For more information click Help Address IPv4 sntp example com IPv4 address or Host name and domain Boll Time Zone GMT 05 D00 Eastem Time US and Canada Bogota Lima Quito Indiana East v s Daylight Saving Enabled O Figure 43 Configuration Date Time page You may change the Time configures the hours minutes and seconds for the internal clock The time is based on a 24 hour clock where 1 00 pm is 13 00 Date configures the current month day and year for the internal clock Enable Clock Synchronization When enabled the device will use the configured Simplified Netwo
82. atic cleaning OCP 95 RMI 61 bar code reporting format OCP 91 RMI 61 date and time OCP 93 RMI 70 error log mode RMI 71 event notification parameters RMI 72 mailslot OCP 91 RMI 61 network OCP 94 RMI 65 network management RMI 67 reserved slots OCP 90 RMI 61 restoring administrator password RMI 72 restoring factory defaults OCP 95 RMI 72 SCSI ID OCP 92 RMI 64 conventions document 169 text symbols 170 cord See power cord 191 current rating 191 HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 199 customer self repair 170 D date and time setting OCP 93 RMI 70 Declaration of Conformity 176 default password 51 device driver parallel SCSI troubleshooting 108 SAS troubleshooting 110 dissipating floor mats 193 document conventions 169 drive status 82 E electrostatic damage prevention 193 error log mode configuring RMI 71 ESD electrostatic discharge obtaining additional information 193 prevention measures 193 storing products 193 transporting products 193 European Union notice 177 event notification parameters configuring RMI 72 events configuration change 153 information 154 warning 148 F factory defaults restoring OCP 95 RMI 72 features 15 Federal Communications Commission notice 175 firmware finding version RMI 77 updating OCP 103 RMI 77 floor mats dissipating 193 200 G ground strap specifications 193
83. ation Press Enter to select Press Previous or Next until the screen displays Autoloader Date Time Press Enter to select Enter the administrator password if prompted The screen displays Set Yr Month Day 2006 07 21 with a flashing number Press Previous or Next to change the value of the flashing number Press Enter to accept the value of the flashing number and move to the next number HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 93 Repeat Step 5 until all numbers in the date are correct Press Enter The screen displays example Set Hour Mins 16 52 with the first number flashing Press Previous or Next until the flashing number reads correctly Press Enter to move to the next number Repeat this step until all numbers in the time are correct Press Enter Configuring network settings Configuration gt Configure Network Settings The device can automatically obtain an IP address from a DHCP server when the device is powered on The device also supports user specified fixed addresses through the front panel The device also supports SNMP You can enable SNMP and configure the target addresses with the RMI See Changing the network configuration on page 65 To configure IPv4 network settings 1 10 11 12 13 From the Home screen press Previous or Next until the screen displays Configuration Press Enter to select Press Previous or Next until the screen displays Configure Network Se
84. ation requirements For Fibre Channel Tape Autoloaders install an FC host bus adapter HBA or verify that you have sufficient ports available on a compatible Fibre Channel switch See Planning the Fibre Channel configuration on page 30 for configuration requirements e Install application software and compatible drivers on the host computer See the application software manuals for installation and configuration information Make sure multiple LUN support is enabled on the host computer See Multiple LUN sup port on page 18 Planning the parallel SCSI configuration If the host computer will have multiple parallel SCSI devices you must decide how they will be configured into one or more parallel SCSI busses About parallel SCS busses A parallel SCSI bus consists of the host bus adapter HBA the parallel SCSI devices the parallel SCSI cables and the terminators The HBA and devices are connected in a chain with each device connected to the next The last device must have a SCSI terminator Each device in the chain must have a unique SCSI address SCSI ID Complex devices such as the Autoloader assign sub addresses called logical unit numbers LUNs to different parts of the device The HBA and operating system must support multiple LUNs also called LUN scanning for the application software to operate the Autoloader HP Smart Array controllers most third party RAID controllers and many on board SCSI control
85. azines cesceeeeeeeeeeeeeeeeeeseeeesteeeeceeeeeeeneeesetteeeeetaeeeees 75 SUPPO EE 76 Performing general diagnostics ccescecesseeseeeeeeseeeeceesnseceeeeeeeeseeeeesaeeeteeesieeentreeeeeess 76 HP Service Service restricted cai 77 Determining and updating firmware cesceeesseseseeeereeceeeeseeeeseaeeseneesnseeetaeeenneeenreeenaeees 77 Reboaling EE 78 BNE E EE 78 Cleaning the tape drive as 79 Downloading a support ticket E 79 Operator control panel OCP NEE 81 o E NEN 82 A toloader home Sereen uereg EEN 82 Operator control panel buttons mestre 83 Understanding the ment SEENEN 84 Entering the administrator password mc es 85 Unlocking the mailslot Unlock Mall ana degen Gees 86 sre UTA eIn e EE 86 Inventory Status Information gt Inventory csscccesseeereeeseeeeeceeceneeeeaeecnseeceseesseeseeeesas 87 Autoloader information Status Information gt Autoloader Information 6cceeeeeeeeeeeees 88 Drive information Status Information gt Drive Information ccccccsccccccsssssseeeeeessseeeeeeeeees 88 Component status Status Information gt Component Status cssceceseeceseeeeeeeeeneeeeeeeees 89 Network information Status Information gt Network Information ooooocccccoooccccccconnnoos 89 Contour 89 Changing the administrator password Configuration gt Change Admin Password 90 Setting the number of reserved slots Configuration gt Set Res
86. azines and verify that 9B Sled position sensor not found all the clear plastic inserts in the magazine storage slots except the mailslots are present and firmly seated Run the wellness test Remove all magazines and look for any op obstructions to the robot Gripper range of motion out of specification Update the firmware to the latest version Run the wellness test 9D Slider range of motion out of specification Remove all magazines and look for any obstructions to the robot 9E Elevator range of motion out of specification Run the wellness test Remove all magazines and look for any 9F Rotation range of motion out of specification obstructions to the robot Run the wellness test HP Storage Works 1 8 G2 Tape Autoloader User and service guide 137 Error code Description Details and solution AO Sled range of motion out of specification e Remove all magazines and look for any obstructions to the robot Run the wellness test Al Open Mailslot failed e Retry the operation e Ensure that nothing is obstructing the opening of the mailslot e Remove the magazine and check for is sues such as a tape label preventing the mailslot from opening A2 Error during elevator locking e Remove magazines and look for any ob structions to the robot Run the wellness test BO Command from the autoloader controller to robotics controller did not complete in time
87. bility information e If one of the ports on the device is not connected to another parallel SCSI device the port must be terminated Only the devices physically located at the beginning and end of the parallel SCSI bus should be terminated Refer to the manuals supplied with the other devices on the parallel SCSI bus for information on enabling or disabling termination on those devices To terminate the second parallel SCSI port on the device locate the terminator in the accessories package and press it firmly into either of the two parallel SCSI connectors on the back panel Secure the terminator by tightening the finger screws until snug The supplied terminator is dual mode and works on both Low Voltage Differential LVD and Single Ended SE SCSI buses Check all parallel SCSI and power connections and confirm that the unit is attached to a valid SCSI SE or LVDS bus Detection problems after installing a SAS device Problems encountered after installation are often caused by improper SAS cable connections application software configuration errors or an incorrectly configured operating system If the application software or operating system does not communicate with the device after installation determine the extent of the detection problem Does the application software detect the tape drive Does the application software detect the Autoloader Does the operating system detect the tape drive Does the operating system de
88. cm 12 inches Sides Minimum of 5 08 cm 2 inches Unpacking the shipping container Before you begin clear a level work surface near where you will place the Autoloader A CAUTION If the temperature in the room where the device will be installed varies by 15 C 30 F from the room where it was stored allow it to acclimate to the surrounding environment for at least 12 hours before unpacking it from the shipping container Unpacking the Tape Autoloader 1 Inspect the container for shipping damage If you notice any damage report it to the shipping company immediately 2 Open the shipping container and remove the packaging foam and accessories that cover the device 3 Lift the device out of the carton place it on the work surface A CAUTION Do not place the Autoloader on either end or its sides as this may damage it 4 Remove any other accessories from the shipping container Save the packaging materials for future use Identifying product components Confirm that you received the product components shown in Figure 8 on page 33 32 Installing the Tape Autoloader 111 63 Figure 8 Product components 2 Parallel SCSI or SAS interface cable parallel SCSI and SAS Autoloaders only 1 Autoloader 3 SCSI terminator parallel SCSI Autoloaders only 4 Product documentation 5 Ethernet cable 6 Six support feet 7 HP OpenView Data Protector Express Single Server Edition CD Attaching the
89. cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an HP authorized reseller install the part EY NOTE For more information on static electricity or assistance with product installation contact your HP authorized reseller HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 193 194 Electrostatic discharge Glossary barcode reader cartridge cell Class A digital device Class laser product cleaning cartridge CLI daisy chaining data cartridge drive drive bay drive cleaning drive module encryption ESD Ethernet A component of the robot that is used for cartridge identification and position calibration The plastic housing around a cartridge tape A plastic leader block is attached to the tape for automatic threading when loaded in transport The spine of the cartridge contains a label listing the volume identification number The slot in the magazine that is used to store a tape cartridge Class A equipment is intended for commercial installation Class 1 lasers are products where the power of the laser
90. d 1 5 m 5 ft for more than four devices e If the application software or operating system detects the tape drive but not the Autoloader e Verify that multiple LUN support is enabled on the HBA The device uses two Logical Unit Numbers LUNs to control the tape drive LUN 0 and robotic LUN 1 The device requires an HBA with multiple LUN support and multiple LUN support must be enabled on the host computer When multiple LUN support is not enabled the host computer can see the tape drive but not the Autoloader EY NOTE Many RAID or array controllers do not provide multiple LUN support e Ifthe application software or operating system does not detect any devices on the HBA e Verify that your parallel SCSI host adapter is installed correctly Refer to the manual that came with your parallel SCSI host adapter for installation and troubleshooting instructions Pay par ticular attention to any steps describing configuration settings Make sure that the host adapter is properly seated in the motherboard slot and the operating system correctly detects the host adapter Make sure that the proper device driver is installed for the parallel SCSI host adapter If the Autoloader is detected by the operating system but not by the application software e Refer to the documentation included with your backup application for instructions on how to verify proper installation Some backup software packages require an additional module to comm
91. d address or Host name and domain IPya Target 3 0 0 0 0 Version SNMPv1 Pw4 address or Host name and domain IPv6 SNMP Target Addresses IPv6 Target 1 Version SNMPv1 IPv6 address or Host name and domain IPu Target 2 0 0 0 0 0 0 0 0 Version SNMPv1 V Pw address or Host name and domain IPv6 Target 3 Version SNMPy1 al IPv6 address or Host name and domain Community Name pubie ssid Security User Name initial SNMP Trap p Notification Filter Critical Events Critical and Waming Events Critical Warming and Configuration Events Critical Warming Configuration and Informational Events No Events If a host and domain name are entered instead of an address the IPv4 or IPw6 address will be resolved from the DNS using that name That address will be stored in the library rather than the name Therefore if the address changes then the name or a new address will have to be entered Command View TL Configuration Command View TL Management Station Address IPva Management Station 15 27 97 120 Port 8099 IPv6 Management Station Clear Management Station 0 Only one management station may be listed If both IPv4 and IPv amp management station addresses are provided only the IPw4 address will be used Figure 41 Configuration Network Management page You may change the SNMP Enabled When checked the device can be managed by computers listed in the SNMP Target IP Addr
92. d tapes Random mode is used with a full featured or a robotics aware backup application and is the most common mode of operation Your backup software must support robotics which may require an additional software module Sequential mode In Sequential mode the device automatically loads and unloads tapes from the drive Sequential mode is used when the backup software is NOT robotics aware or was de signed for standalone drives only The operator begins the sequence by loading the desired tape into the tape drive When a tape is unloaded for any reason the device automatically removes the tape from the drive returns it to its original slot then loads the tape from the next available higher numbered slot To further determine how you want tapes loaded into the tape drive while in Sequential mode you can set the Loop and Autoload options e When Autoload mode is set the device automatically loads the cartridge from the lowest numbered full slot into the tape drive It then follows standard sequential operation After con figuring Autoload mode you must do one of the following for Autoload mode to take effect e Power cycle the device from the front panel Reboot the device from the RMI Support Reboot screen e Move the lowest numbered cartridge to the drive before starting the backup application If the mailslot is enabled the lowest cartridge location will be in the mailslot HP StorageWorks 1 8 G2 Tape Autoloader User and serv
93. der Date Time on page 93 Configuring network settings Configuration gt Configure Network Settings on page 94 Configuring automatic cleaning Configuration gt Configure Auto Cleaning on page 95 Restoring factory defaults Configuration gt Restore Defaults on page 95 Saving and restoring the Autoloader configuration Configuration gt Save Restore Configura tion on page 96 Operations on page 97 Unlocking removing and replacing magazines Operations gt Unlock Left or Right Magazine on page 97 Cleaning the tape drive Operations gt Clean Drive on page 97 Moving tapes in the Autoloader Operations gt Move Tape on page 98 Updating tape cartridge inventory Operations gt Perform Inventory on page 99 Rebooting the Autoloader Operations gt Reboot Autoloader on page 100 Enabling password locks Operations gt Enable Autoldr Password Locks on page 100 Support on page 100 Powering a drive on or off Support gt Power On Off Drive on page 101 Running the demonstration Support gt Run Demo on page 101 Running the slot to slot test Support gt Run Slot To Slot Test on page 101 Running the wellness test Support gt Run Wellness Test on page 102 Upgrading firmware Support gt Autoloader FW Upgrade Support gt Drive FW Up grade on page 103 Forcing the drive to eject a tape Support gt Force Drive To E
94. drive from the USB port To update drive firmware from a firmware upgrade tape 1 S pp 2 y Load a firmware upgrade tape into the mailslot or any open slot If all slots are full remove a data tape to make room for the firmware upgrade tape From the Home screen press Previous or Next until the screen displays Support Press Enter to select Press Previous or Next until the screen displays Drive FW Upgrade Press Enter to select Enter the administrator password if prompted Press Previous or Next until the screen displays Drive FW Upgrade by Tape Press Enter to select Press Previous or Next until the screen displays one of the following Drive 1 The second line may read Firmware G39W or All Drives Press Enter to select the appropriate drive to upgrade Press Previous or Next until the display shows the correct slot location of the firmware upgrade tape installed in the device example FW Tape Location Slot Mailslot Press Enter to select the correct firmware tape location The screen displays Upgrading Drive FW When the update is complete the screen displays either Success Export FW Tape or Failed Export FW Tape If the upgrade failed press Enter to display the error code and message describing the cause of the failure Remove the firmware upgrade tape from the device using either the mailslot or by removing the magazine where the tape has been placed Viewing logs Support gt Autoloader Error Log The Autoloader
95. e work surface and properly grounded tools and equipment Keep the work area free of nonconducting materials such as ordinary plastic assembly aids and foam packing Make sure you are always properly grounded when touching a static sensitive component or as sembly e Avoid touching pins leads or circuitry Use conductive field service tools A WARNING The HP StorageWorks 1 8 G2 Tape Autoloader weighs 11 5 kg 25 4 lb without media and 13 1 kg 28 9 lb with media 8 cartridges When moving the Autoloader to reduce the risk of personal injury or damage to the Autoloader 1 observe local health and safety requirements and guidelines for manual material handing 2 always remove all tapes to reduce the overall weight of the Autoloader and 3 obtain adequate assistance to lift and stabilize the Autoloader during installation or removal A WARNING To reduce the risk of personal injury or damage to equipment Extend leveling jacks to the floor Ensure that the full weight of the rack rests on the leveling jacks e Install stabilizing feet on the rack Extend only one rack component at a time Racks may become unstable if more than one component is extended HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 157 A CAUTION Before moving the Autoloader remove all media During a move the cartridges could come out of the storage slots and damage the Autoloader Possible tools needed
96. e SE device will slow the tape drive to SE speed and reduce the allowable cable length 28 Installing the Tape Autoloader SCSI addresses Verify that each device on the bus has a unique SCSI address SCSI ID The pre configured SCSI address for the Autoloader is 4 If 4 is already used for another device you will need to change the SCSI address of the Autoloader during the installation process EY NOTE The HBA also has a SCSI address which is typically 7 EY NOTE Use the HP Library amp Tape Tools to check your server s parallel SCSI configuration The HP Library 8 Tape Tools utility is available without cost at http www hp com support Tapelools Planning the SAS configuration The key steps in planning the SAS configuration are obtaining a suitable HBA and cable The Autoloader uses two SCSI logical unit numbers LUNs and requires an HBA with multiple LUN support Most HP SAS RAID controllers support Tape Libraries many non HP SAS RAID controllers to not support Tape Libraries To verify the specifications of your HBA or find a list of compatible HBAs review the compatibility matrix on the Enterprise Backup Solutions web site at http www hp com go ebs A CAUTION Do not connect the Autoloader to a SAS RAID controller unless the EBS matrix shows that the controller is qualified with the Autoloader The server might not be able to boot when the Autoloader is connected to a non supported SAS RAID controll
97. e Tape Autoloader DHCPv4 Addressing When Enabled the device will request an IP address from a DHCP server each time the device is booted e Pv4 Address the Autoloader network address Subnet Mask The network mask of the autoloader controller used when DHCP Addressing is not Enabled Default Gateway the gateway used when DHCP Addressing is not Enabled When IPv Addressing is Enabled you can see but not modify Stateless Addressing when Enabled the device will generate an address for itself based on the routing information obtained from a router advertisement and the MAC address The device can manage up to five global addresses at the same time which can be assigned from different routers DHCPv Addressing when Enabled the Autoloader will request an IP address from a DHCP server each time the device is booted Static Addressing when Enabled the device will use a statically configured address Static Assigned Address the IPv address when Static Addressing Enabled is On Status Viewing dynamic device information The Status Autoloader page displays dynamic information about the device When you click Refresh the status is updated immediately Identity Status Configuration ce ENE Autoloader Status Mt 13 24 30 Autoloader Time Status Ready Cartridge In Transport None Odometer 21065 Total Power On Time 257d 2h 39min Robotic Status Ready Internal Temperature 28 9 C
98. e Uber die Anleitungen in diesem Dokument bzw im Installationshandbuch des Laserger ts hinausgehen kann es zum Austritt gef hrlicher Strahlung kommen Zur Vermeidung der Freisetzung gef hrlicher Strahlungen sind die folgenden Punkte zu beachten Versuchen Sie nicht die Abdeckung des Lasermoduls zu ffnen Im Inneren befinden sich keine Komponenten die vom Benutzer gewartet werden k nnen Benutzen Sie das Laserger t ausschlie lich gem den Anleitungen und Hinweisen in diesem Dokument Lassen Sie das Ger t nur von einem HP Servicepartner reparieren Italian laser notice AN AVVERTENZA AVVERTENZA Questo dispositivo pud contenere un laser classificato come prodotto laser di Classe 1 in conformit alle normative US FDA e IEC 60825 1 Questo prodotto non emette radiazioni laser pericolose L eventuale esecuzione di comandi regolazioni o procedure difformi a quanto specificato nella presente documentazione o nella guida di installazione del prodotto pu causare l esposizione a radiazioni nocive Per ridurre i rischi di esposizione a radiazioni pericolose attenersi alle seguenti precauzioni Non cercare di aprire il contenitore del modulo All interno non vi sono componenti soggetti a manutenzione da parte dell utente Non eseguire operazioni di controllo regolazione o di altro genere su un dispositivo laser ad eccezione di quelle specificate da queste istruzioni Affidare gli interventi di riparazione dell unit esc
99. e by pressing the power button located on the front panel Check the LCD screen to make sure it has power If not check the power connections and your power source During the Power On Self Test POST all four LEDs are illuminated briefly followed by a flashing Ready LED When the initialization sequence is complete the Home screen is displayed Plug in the host server and all attached devices Power on any other devices you powered off earlier Power on the server Contiguring the device Now that the Autoloader is connected to the host and powered on configure it for your environment To configure the Autoloader 1 40 Set the administrator password Setting an administrator password provides access to the administrator functions with the RMI or OCP and restricts access to administrator functions to only those who know the administrator password The Autoloader comes with a null administrator password which until set allows unrestricted access to all administrative functions through the OCP but not the RMI Once the administrator password has been set from the OCP it can be changed from either the OCP or RMI Installing the Tape Autoloader 2 Set the date and time The date and time are used by the Autoloader to record events and should be set during the initial installation process See Setting the date and time Configuration gt Autoloader Date Time on page Configure the Autoloader network settings Confi
100. e count for all of the cleaning cartridges the device will choose the one with the highest usage count Auto cleaning is disabled by default You can enable automatic cleaning even if there are no cleaning cartridges in the device In this case the device will display a warning message A CAUTION Only enable automatic cleaning in either the backup application or the device not both To configure automatic cleaning 1 From the Home screen press Previous or Next until the screen displays Configuration Press Enter to select Press Previous or Next until the screen displays Configure Auto Cleaning Press Enter to select The screen displays Auto Cleaning Disabled or Auto Cleaning Enabled depending on the current setting To change the auto cleaning configuration press Enter 4 Press Previous or Next until the screen displays the configuration you want Press Enter Restoring factory defaults Configuration gt Restore Defaults The device can reset most of the configurations to the factory defaults while retaining the settings necessary to use the RMI The device will perform an inventory after the defaults are restored The restored settings are SCSI address 4 Master drive reset to Drive 1 Drive power drive powered on Active slots maximum possible Autoloader mode Automatic e Loop No Event log levels and filter continuous trace and all levels and filters active for HP Service use only B
101. e host server does not recognize the new ID Table 23 Attention LED is lit Make sure that all parallel SCSI devices on the same bus have unique SCSI ID numbers Only SCSI IDs O through 7 are available on a narrow 50 pin bus If the device is on a narrow bus and has a SCSI ID of 8 or greater the host server will not detect the drive If you must use SCSI IDs 8 or greater use a wider bus Reboot the host server Problem Solution This is most likely caused by a dirty drive that cannot read a tape and marks the tape invalid Both the Attention and Cleaning 4 LEDs are lit View the inventory with the RMI Note the slots that have tapes marked with Remove any magazines that contain tapes marked with Remove the tapes that were marked with Inspect each removed tape for damage check that the tape is compatible with the drive and ensure that it is not past its usage life See Tape cartridges on page 43 Discard any tapes that are damaged or past their usage life Do not use cartridges that are in compatible with the tape drive Reload the magazines with tapes that have passed inspection and new tapes fo replace cartridges that did not pass inspection Replace the magazines Clean the tape drive A particular cartridge sets off the cleaning light Check the cartridge for contamination by loose debris HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 115 Problem Soluti
102. e how encryption keys should be generated and managed Backup applications that support encryption will generate a key for you or allow you to enter a key manually 20 Features and overview Using the Encryption Kit The Encryption Kit includes two USB key server tokens One key server token is available for use as a backup for the other Alternatively you can save the encryption keys to a file and store that file in a safe location To use the Encryption Kit a key server token is inserted in the USB port on the back of the Autoloader and encryption is enabled and configured from the RMI The Encryption Kit supports your manual security policies and procedures by providing secure storage for encryption keys Access to the key server tokens and their backup files is protected with user specified passwords You will need to create processes to protect the tokens and secure the passwords IMPORTANT When encryption is enabled with the Encryption Kit the Autoloader will not use encryption keys from other sources such as a key management system or application software Disable encryption in applications writing to the Autoloader when encryption is enabled with the Encryption Kit Applications that attempt to control encryption while encryption is enabled with the Encryption Kit will not be able to do so which can cause backups or other write operations to fail See the Encryption Kit user guide for additional information on using the
103. e is functioning and provides diagnostic information Run the HP Library amp Tape Tools Installation Check from the programs menu to verify your connections EY NOTE L8TT may also be run from a CD Compact Flash drive or remote directory after installation on another computer See the HP StorageWorks Library and Tape Tool User guide for instructions for installing L amp TT on a computer other than the server e Confirm that the host server s operating system recognized the device in Microsoft Windows XP Windows Server 2003 or in Windows 2000 by going to Settings gt Control Panel gt System gt Hardware gt Device Manager gt Tape Drive and or Media Changer For more information on verifying the connection of parallel SCSI devices consult the operating system documentation Labeling and loading the tape cartridges Before using your new Autoloader you must load tape cartridges into the magazines To prepare your tape cartridges and load them into the Autoloader 1 2 Obtain tape cartridges compatible with your Autoloader See Tape cartridges on page 43 Label any unlabeled tape cartridges to improve inventory time See Labeling tape cartridges on page 45 HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 41 3 Remove one of the magazines from the Autoloader with the RMI or OCP e RMI see Releasing and replacing the magazines on page 75 e OCP see Unlocking remo
104. e presence of a tape to update the inventory information The Ready LED blinks during this operation HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 99 EY NOTE This command is only needed if the inventory in the device is different than the inventory displayed on the front panel which would not happen under normal conditions Rebooting the Autoloader Operations gt Reboot Autoloader This option reboots the device and forces a new cartridge inventory clearing any current error condition A CAUTION This option interrupts the current backup or restore operation and causes the operation to fail Use this option if the device is in an error state To reboot 1 From the Home screen press Previous or Next until the screen displays Operations Press Enter to select Press Previous or Next until the screen displays Reboot Autoloader Press Enter to select The Ready LED blinks during the reboot operation Enabling password locks Operations gt Enable Autoldr Password Locks This option locks the restricted areas This is typically used if you do not want to wait for the time out to reset the locks Power cycling or rebooting the device also resets the locks To enable the password locks 1 Support From the Home screen press Previous or Next until the screen displays Operations Press Enter to select Press Previous or Next until the screen displays Enable Autoldr Password Locks Pres
105. en luie O Waming Read the Help page for more information about Ignore Barcode Media 10 before checking this option Magazine access using front panel Admin password required Select Language English W Figure 36 Configuration System page e Mailslot Configuration Enabled configures the first slot as a mailslot or storage slot Enabling the mailslot will reduce the total number of storage slots The default is disabled A CAUTION Since the mailslot is located where the lowest numbered storage slot would be enabling and disabling the mailslot will re number all of the other storage slots After enabling or disabling the mailslot update the backup software inventory You might also need to re configure the backup software to adjust the number of storage slots and presence of the mailslot Auto Clean Enabled When auto clean is enabled the device automatically loads a cleaning cartridge when a tape drive needs to be cleaned The device identifies a tape cartridge as a cleaning cartridge if it has a bar code label that starts with CLN or after an unlabeled cleaning tape has been loaded into the tape drive The device can use a cleaning cartridge from any slot even if the slot is not active The device keeps track of the usage count for each of the cleaning cartridges When multiple cleaning cart ridges are available the device will first choose an unknown cleaning cartridge so the device can start tracking the
106. en niet worden gedeponeerd bij het normale huishoudelijke afval Als u de batterijen accu s wilt inleveren voor hergebruik of op de juiste manier wilt vernietigen kunt u gebruik maken van het openbare inzamelingssysteem voor klein chemisch afval of ze terugsturen naar HP of een geautoriseerde HP Business of Service Partner Neem contact op met een geautoriseerde leverancier of een Business of Service Partner voor meer informatie over het vervangen of op de juiste manier vernietigen van accu s 188 Regulatory compliance and safety French battery notice Avis relatif aux piles AN AVERTISSEMENT cet appareil pout contenir des piles N essayez pas de recharger les piles apr s les avoir retir es Evitez de les mettre en contact avec de l eau ou de les soumettre des temp ratures sup rieures 60 C N essayez pas de d monter d craser ou de percer les piles N essayez pas de court circuiter les bornes de la pile ou de jeter cette derni re dans le feu ou l eau Remplacez les piles exclusivement par des pi ces de rechange HP pr vues pour ce produit Les piles modules de batteries el accumulateurs ne doivent pas tre jet s avec les d chets m nagers Pour permettre leur recyclage ou leur limination veuillez utiliser les syst mes de collecte publique ou renvoyez les HP votre Partenaire Agr HP ou aux agents agr s Contactez un Revendeur Agr ou Mainteneur Agr pour savoir comment rem
107. er About SAS Serial Attached SCSI SAS is a computer bus technology mainly used to transfer data to and from storage devices including disk drives and tape drives SAS 1 LTO 4 is designed to transfer data at 3 Gb sec which is comparable to the speed attained by Ultra320 SCSI SAS 2 LTO 5 is designed to transfer data at 6 Gb sec SAS cables and connectors SAS uses serial connections with a direct connection between the host server and each of the storage devices This eliminates the need to configure SCSI busses and assign SCSI IDs as is required for parallel SCSI devices Most SAS HBA ports have four SAS channels A tape drive uses one channel so each HBA port can support up to four tape drives You can use a cable with one connector on each end but only one channel will be used To use the other channels you can purchase a SAS fanout cable with a connector for each tape drive as shown in Figure 7 on page 30 HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 29 11622 Figure 7 Example SAS fanout cable The Autoloader has a mini SAS connector on the tape drive The connector is keyed in location 4 which is the standard location for end devices If you use a cable other than the one supplied with the product verify that it is keyed in location 4 A CAUTION Mini SAS connectors are keyed Do not force a SAS cable s mini SAS connector into the tape drive mini SAS connector because it might be keyed dif
108. er lost communication e Power cycle the device and retry the op with the drive eration e Update Autoloader and drive firmware to the latest versions Re seat the tape drive to ensure a good F2 Drive sled not present connection to the device e If possible try the drive in another drive bay F3 Drive hardware error e Cycle power after several occurrences contact technical support Check that the tape cartridge is supported and has not exceeded its usage life In spect it for damage e Retry the operation Clean the drive e lf the issue continues remove the drive and inspect the opening for any obstruc F4 Load time out The drive has run into a tions P ES S time out while loading a tape Attempt the Force Tape Eject process Once the tape cartridge is ejected unlock the magazine holding the cartridge and inspect the cartridge for damage Discard the tape cartridge if it is damaged See Forcing the drive to eject a tape Sup port gt Force Drive To Eject Tape on page 105 HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 14 Error code Description Details and solution Retry the operation Attempt the Force Tape Eject process Once the tape cartridge is ejected unlock the magazine holding the cartridge and ES Time allotted for drive unloading exceeded inspect the cartridge for damage Discard the tape cartridge if it is damaged See Forcing the dri
109. ers have been set The screen displays New Gateway Addr Press Enter To enable IPv 1 ST es Sr 94 From the Home screen press Previous or Next until the screen displays Configuration Press Enter to select Press Previous or Next until the screen displays Configure Network Settings Press Enter to select Press Previous or Next until the screen displays IPv6 Networking Press Enter to select The screen displays IPv6 Network Addressing Disabled To change the setting press Enter Press Next until the screen displays the desired setting Press Enter to accept the new setting Operating the Tape Autoloader 6 Configure IPv networking from the RMI See Changing the network configuration on page 65 Configuring automatic cleaning Configuration gt Configure Auto Cleaning When auto clean is enabled the device automatically loads a cleaning cartridge when a tape drive needs to be cleaned The device identifies a tape cartridge as a cleaning cartridge if it has a barcode label that starts with CLN or after an unlabeled cleaning tape has been loaded into the tape drive The device can use a cleaning cartridge from any slot even if the slot is reserved The device keeps track of the usage count for each of the cleaning cartridges When multiple cleaning cartridges are available the device will first choose an unknown cleaning cartridge so the device can start tracking the cartridge usage count If the deviceknows the usag
110. erson grasps the magazine and removes it from the Autoloader 11142 Figure 81 Removing the left magazine 1 Insert a pin into access hole 2 Release and remove the magazine IMPORTANT Do not force the pin once you encounter resistance Doing so can damage the Autoloader Removing and replacing the base chassis In this process you will Record configuration settings Remove the tape cartridge from the tape drive Remove the cables drives and magazines from the Autoloader Remove the Autoloader from the rack or tabletop conversion cover Replace the base chassis e Reinstall the Autoloader into the rack or tabletop conversion cover if the support feet have not been applied e Replace the cables tape drive and magazines e Reconfigure the Autoloader A WARNING The HP StorageWorks 1 8 G2 Tape Autoloader weighs 11 5 kg 25 4 lb without media and 13 1 kg 28 9 lb with media 8 cartridges When moving the Autoloader to reduce the risk of personal injury or damage to the Autoloader 1 observe local health and safety requirements and guidelines for manual material handing 2 always remove all tapes to reduce the overall weight of the Autoloader and 3 obtain adequate assistance to lift and stabilize the Autoloader during installation or removal HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 163 Recording configuration settings If the OCP or RMI works save the configuratio
111. erved Slot Count 90 Configuring the mailslot Configuration gt Configure Mailslot oooooonnnnnnnninnnoncnoccccnnos 91 Bar code reporting format Configuration gt Barcode Format Reporting ooooooccciccccccnoo 91 Changing the SCSI address parallel SCSI devices Configuration gt Change Drive 92 Setting behaviors Configuration gt Autoloader Beho 92 Setting the date and time Configuration gt Autoloader Date Time csccessteeeteeeteeesees 93 Configuring network settings Configuration gt Configure Network Settings 94 Configuring automatic cleaning Configuration gt Configure Auto Cleaning ss 0000000100100 95 Restoring factory defaults Configuration gt Restore Defaults cesceesseeeereeetreeenreeeeeeees 95 Saving and restoring the Autoloader configuration Configuration gt Save Restore CON EE 96 ee a ee rata tana tag ee 97 Unlocking removing and replacing magazines Operations gt Unlock Left or Right Magazine EE 97 Cleaning the tape drive Operations gt Clean Drive 97 Moving tapes in the Autoloader Operations gt Move Tape ceesseeseesteeeeeteeesenteeeseneees 98 Updating tape cartridge inventory Operations gt Perform Inventory cceesceeereeeeteeeeneees 99 Rebooting the Autoloader Operations gt Reboot Autoloader oooooocccnnccionccconccconcccnnncnnos 100 Enabling password locks Operat
112. esses field SNMP Target IP Addresses the IP addresses for up to three computers running IPv4 SNMP management software and up to three computers running IPv SNMP management software IP addresses will not be cleared if SNMP is disabled but those targets will no longer be able to 68 Operating the Tape Autoloader manage the Autoloader and will not receive traps from the Autoloader You can select the SNMP version for each target address Community Name a string used to match the SNMP management station and device It must be set to the same name on both the management station and the Autoloader The default community name is public SNMP Trap Notification Filter the types of events for which the device should send SNMP traps IPv4 or IPv6 Management Station IP address of the Command View TL management station Only one management station can be configured If both IPv4 and IPv IP addresses are provided only the IPv4 address will be used Configuring HP Systems Insight Manager for the Tape Autoloader The Autoloader uses the HP NetCitizen MIB which is supported by HP Systems Insight Manager SIM and many other applications To detect the Tape Autoloader using a remote management application such as HP SIM you must first add the IP address for the management system as an SNMP target using the network configuration SNMP queries are only accepted from configured targets To configure the Autoloader for use with H
113. evious or Next until the screen displays Configuration Press Enter to select Press Previous or Next until the screen displays Configure Mailslot Press Enter to select Enter the administrator password if prompted The screen displays either Mailslot Enabled or Mailslot Disabled St 2 SP Press Previous or Next until the screen displays Disable Mailslot or Enable Mailslot Press Enter when the correct action is displayed Bar code reporting format Configuration gt Barcode Format Reporting You can configure how the tape bar code is displayed in the OCP and RMI and how it is reported to the host software You can configure the number of characters to display and the whether the numbers should be justified to the left or right For example when reporting only six characters of the bar code label 12345678 if alignment is left the device will report 123456 If alignment is right the device will report 345678 The default configuration is 8 Left Access to this feature requires the administrator password To configure the bar code report format 1 From the Home screen press Previous or Next until the screen displays Configuration Press Enter to select Press Previous or Next until the screen displays Barcode Format Reporting Press Enter to select Press Previous or Next until the screen displays either Display Format or Host Format The second line displays the number of characters and the current format To change the curre
114. exposure To reduce the risk of exposure to hazardous radiation Do not try to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein e Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Dutch laser notice AN WAARSCHUWING dit apparaat bevat mogelijk een laser die is geclassificeerd als een laserproduct van Klasse 1 overeenkomstig de bepalingen van de Amerikaanse FDA en de richtlijn IEC 60825 1 Dit product geeft geen gevaarlijke laserstraling af Als u bedieningselementen gebruikt instellingen aanpast of procedures uitvoert op een andere manier dan in deze publicatie of in de installatiehandleiding van het laserproduct wordt aangegeven loopt u het risico te worden blootgesteld aan gevaarlijke straling Het risico van blootstelling aan gevaarijke straling beperkt u als volgt Probeer de behuizing van de module niet te openen U mag zelf geen onderdelen repareren Gebruik voor de laserapparatuur geen andere knoppen of instellingen en voer geen andere aanpassingen of procedures
115. ey when requested to do so neither you nor HP Support will be able to access the encrypted data This guarantees the security of your data but also means that you must be careful in the management of the encryption key used to generate the tape A CAUTION You should keep a record or backup of your encryption keys and store them in a secure place separate from the computer running the backup software For more information about AES encryption encryption keys and using hardware encryption with your HP Ultrium tape drive see the White Papers on http h18006 www1 hp com storage tapewhitepapers html For detailed instructions about enabling encryption please refer to the documentation supplied with your backup application or with the HP StorageWorks 1 8 G2 and MSL Encryption Kit This will also highlight any default states for example when copying tapes that may need changing if using encrypted tapes Front panel overview The front panel provides access to the power button operator control panel left and right magazines LEDs and the mailslot as shown in Figure 1 See Operator control panel OCP on page 81 for OCP functions 11131 Figure 1 Front panel overview 1 Power button 2 Mailslot 3 Front panel LEDs 4 Front panel LCD screen 5 Control buttons 6 Air vents 7 Magazine The operator control panel includes four LEDs that indicate system status information as shown in Figure 2 22 Features and o
116. ferently SAS signal rates require clean connections and a minimum number of connections between the HBA and the device Do not use adapters or converters between the HBA and the device HP recommends a maximum SAS cable length of six meters A CAUTION High quality SAS cables rated at the transfer rate of the SAS components are required Always verify that the SAS cable you are using is rated for the data transfer speed of the interface of your components SAS cables described as equalized may not support 6 Gb s data rates and should not be used with LTO 5 tape drives unless these cables are verified for 6 Gb s data rates For optimum performance only use HP cables of the length specified as qualified for your products World Wide identifiers A SAS tape drive is identified by a unique identifier called a World Wide Name WWN or World Wide Identifier WWID The Autoloader assigns the World Wide identifier to the drive bay When a tape drive is replaced the World Wide identifier is re assigned to the new tape drive Planning the Fibre Channel configuration You can connect the Autoloader directly to the server with a host bus adapter HBA or indirectly through a storage area network SAN with a switch Direct connection If you plan to connect the Autoloader directly to the server you will need a 2 Gb 4 Gb or 8 Gb Fibre Channel HBA An 8 Gb HBA is recommended for LTO 5 tape drives for optimal performance 30 Installing
117. fibre connection can provide enough bandwidth for the following number of tape drives Fibre 8 Gb e 110 2 16 e TO 3 HH 6 e ITO 4 HH 3 e TO 5 2 GOOD When fully used a 3 Gb high performance RAID array can support up to the following number of tape drives SE 1102 10 e TO 3 LTO 4 6 e TO 5 3 120 Troubleshooting Connection type Performance impact Recommendations SAS 6 Gb GOOD When fully used an 6 Gb high performance RAID array can support up to the following number of tape drives 1TO 2 20 LTO 3 LTO 4 12 LTO 5 2 Parallel SCSI Ultra 320 LTO 2 GOOD When fully used and assuming that the connection to the disks does not force the speed to a lower parallel SCSI type an Ultra 320 connection can provide enough bandwidth for five LTO 2 tape drives LTO 3 LTO 4 GOOD When fully used and assuming that the connection to the disks does not force the speed to a lower parallel SCSI type an Ultra 320 connection ban provide enough bandwidth for a single LTO 3 or LTO 4 tape drive LTO 5 POOR An Ultra 320 connection is inad equate for an LTO 5 tape drive If cables not designed for Ultra 320 speeds are used or there are more than a couple devices on the bus the bus may slow down to Ultra 160 speeds Parallel SCSI Ultra 160 LTO 2 GOOD When fully used and assuming that the connection to the disks does not force the speed to a lower parallel SCSI type an Ultra
118. ficient bandwidth cannot provide HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 119 enough data for the tape drives to write at full speed Find the performance impact of your system s disk connection in Table 29 Table 29 Performance impact of various disk connections Connection type Performance impact Recommendations e TO 2 GOOD When fully used a 1 Gb fibre connection can provide enough bandwidth for two LTO 2 tape drives TO 3 LTO 4 LTO 5 POOR A 1 Gb fibre connection is inadequate for an LTO 3 LTO 4 or LTO 5 tape drive For good performance use a faster connection with LTO 3 LTO 4 and LTO 5 tape drives Fibre 1 Gb e LTO 2 GOOD When fully used a 2 Gb fibre connection can provide enough bandwidth for 4 LTO 2 tape drives TO 3 GOOD When fully used a 2 Gb fibre connection can provide enough bandwidth for For good performance use a Fibre 2 Gb an LTO 3 tape drive faster connection if you have DEA HH GOOD When full d a2 Gb multiple LTO 3 or LTO 4 tape el on Se a drives or an LTO 5 tape drive fibre connection can provide enough bandwidth for an LTO 4 HH tape drive e TO 5 POOR A 2 Gb fibre connection is inad equate for an LTO 5 tape drive GOOD When fully used a 4 Gb fibre connection can provide enough bandwidth for the following number of tape drives Fibre 4 Gb e 110 2 8 e TO 3 HH 4 e TO 4 HH 2 e TO 5 1 GOOD When fully used an 8 Gb
119. for transferring data between mass storage and other devices The host computer uses SCSI commands to operate the device Depending on the model the physical connection between the host computer and the tape drives will use a parallel SCSI or SAS interface See SCSI ID Computer devices with a SCSI interface In this document SCSI devices refers to devices with a parallel SCSI interface Each device on a parallel SCSI bus is identified by its SCSI ID which is a number in the range 0 7 on a narrow bus and 0 15 on a wide bus Single Ended SCSI The original SCSI bus technology which uses single ended signaling where the signal is referenced to ground SE SCSI busses have lower signal rates and much shorter allowed cable lengths SE SCSI should not be used with Ultrium tape drives The location in the magazine in which a tape cartridge is stored Also called a cell HP Storage Works 1 8 G2 Tape Autoloader User and service guide 197 tape cartridge A container holding magnetic tape that can be processed without separating the tape from the container The device uses data and cleaning cartridges These cartridges are not interchangeable tape drive An electro mechanical device that moves magnetic tape and includes mechanisms for writing and reading data to and from the tape Terabyte A unit of storage abbreviated as T or TB equal to 1 024 Gigabytes terminator The last device at the end of a parallel SCSI chain must be terminated b
120. grounding methods 193 straps wearing 193 suggested equipment for 193 H HBA requirements 18 heel straps using 193 help obtaining 169 host adapter parallel SCSI troubleshooting 108 SAS troubleshooting 110 HP technical support 169 installing attaching the feet 33 choosing a location 31 configuring 40 connecting the device 38 identifying product components 32 installing the cover 37 labeling and loading the tape cartridges 41 planning the parallel SCSI configuration 28 preparing the host 27 rack mounting 35 removing the shipping lock 34 166 unpacking 32 verifying the connection 41 J Japanese notices 177 K Korean notices 178 L laser compliance notices 180 log files viewing OCP 104 RMI 78 LTO generation product model 15 M magazines 47 slot numbers 48 unlocking and replacing OCP 97 RMI 75 mailslot opening OCP 86 N Novell troubleshooting performance 123 O OCP 81 administrator password 85 functions 81 menu 84 operating system compatibility 15 operations cleaning the tape drive OCP 97 RMI 79 enabling password locks 100 moving tapes OCP 98 RMI 74 rebooting OCP 100 RMI 78 replacing magazines OCP 97 RMI 75 unlocking magazines OCP 97 RMI 75 updating inventory OCP 99 RMI 75 P parallel SCSI cabling 108 parallel SCSI host adapter requirements 18 troubleshooting 108 parallel SCSI interface 15 parallel SCSI multiple LUN s
121. guring the Autoloader network settings enables you to monitor configure and control most Autoloader functions from the RMI By default the device will obtain an IP address from an IPv4 DHCP server Optionally you can configure the device to use a static IP address Once logged into the RMI you can administer further network changes through the RMI See Configuring network settings Configuration gt Configure Network Settings on page 94 The device supports IPv4 and IPv Internet Protocols By default the device is configured to use IPv4 the most common version You can enable IPv6 or both Internet Protocols from the OCP or RMI You must finish configuring IPv from the RMI See Changing the network configuration on page 65 Verifying the connection To verify the connection between the host computer and the Autoloader 1 Install the application software and or drivers that are compatible with the Autoloader Software compatibility information is available at http www hp com go automated Backup software packages may require additional software or licensing to communicate with the robotics Verify the connection between the Autoloader and the host e Install the HP Library A Tape Tools Diagnostic Installation Check Utility available at http www hp com support Tapelools onto the host server This utility verifies that the unit is connected and communicating with the host server It also verifies that the devic
122. h a native application voii iii 125 Disk image flash or sequential ccccccccesecccesseceeeecceceeeeeceeeceeseeceseaeeeeneeeeensaeeees 125 HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 5 Database EE 125 Connection from the host server to the Autoloader ccccsceceesseeeeeneeeeseeeeeceseeeeeaeeeeneeeens 125 EE 127 EE 127 Releasing the magazines manually ccccseeeccececeeeeeneeeeecencnceeeeeeeseeeeeesseeaeeeeeeseeeneeeeeee 127 The Wellness estad ado 128 o E nn a 129 Finding error code information on the OOP nino SES Eg egfg 130 Finding error code information on the RM 130 Finding error code information on an L amp IT support ticket or report coooococnnoccccooccccconncconnnncnnna 131 Main error code descriptions EE 134 Error sub code escri n 142 Dive SINT eegene 147 Krell NC 148 Configuration change events sona ic 153 Informatiomievenis EE 154 Using HP Library 8 Tape Tools to diagnose problems ccccsseesceececeeeeceeeeeeesneeeeeeeeeeseeeeenseaas 155 6 Upgrading and servicing the Tape Autoloader oooociciccccccccccccccccnno 157 Possibl E E 158 Removing and replacing a tape ida 158 Removing and replacing a MAGAZINE ccccceceeseeceeeeseneeeeeeeeeeeeeececeeeenaeeeeecseaaeeeesessueeeeeseeenees 161 Using the operator cotol pal aia ASA 161 Using the remote management interface ccecessceseeseeeeeeeeeeeneeeeeeeeeceeseeescnaeeesesaeeeeeeeeeees 161
123. h of time it was exposed to extreme temperatures or 24 hours whichever is less Do not place data cartridges near sources of electromagnetic energy or strong magnetic fields such as computer monitors electric motors speakers or X ray equipment Exposure to electromag netic energy or magnetic fields can destroy data and the embedded servo code written on the media by the cartridge manufacturer which can render the cartridge unusable e Place identification labels only in the designated area on the cartridge 44 Tape cartridges and magazines Labeling tape cartridges The device contains a bar code reader that reads the tape labels and stores the inventory data in memory The device then provides the inventory information to the host application OCP and RMI Having a bar code label on each tape cartridge enables the bar code reader to identify the cartridge quickly thereby speeding up inventory time Make it a practice to use bar code labels on your tape cartridges A TIP The bar code scanner must scan each tape or the back of the storage slot until it reads the bar code label for the cartridge or storage slot or determines that the slot is empty The bar code scanner can identify a properly labeled cartridge on the first scan It can identify an empty slot on the second scan It will try several more scans and then tap on the cartridge before determining that an unlabeled cartridge is in the slot which takes about four times as l
124. he RMI HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 111 Table 19 Failure attention indications displayed on the front panel Problem Solution Export the data cartridge marked with an in the inventory The cartridge in operator panel inventory is either damaged incompatible with the drive or the wrong type for display the attempted operation See Moving tapes in the Autoloader ayn Operations gt Move Tape on page 98 for more information Look up the error code try to resolve the failure and power cycle the The LCD displays an error code device see Error codes on page 129 On the OCP press Enter to see the error message for the error code Table 20 Tape movement problems Problem Solution Try the following steps in this order to remove the stuck tape NOTE The tape drive must rewind the tape before ejecting it This can take as long as five minutes depending on how much tape must be rewound Once the tape is rewound the eject cycle will take fewer than 16 seconds The READY light flashes while the tape rewinds Wait for the tape to finish rewinding before attempting another operation 1 Attempt to unload the tape from your backup software 2 Shut down the backup software and stop the operating system s re ES movable storage services From the OCP attempt to unload or move Tape stuck in drive the tape to a slot See Moving tapes in the Autoloader Operat
125. he back of the magazine Some tapes need to be inserted and removed several times to condition them for free movement in and out of the magazine HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 113 Table 21 Media problems Problem Solution Make sure you are using data and cleaning cartridges that are compatible with the drive and model of your device see Tape cartridges on page 43 and that you are using the correct cartridge type for the operation The device automatically unloads incompatible cartridges the Attention LED flashes and an exclamation point displays in the inventory display for the indicated slot number Export the media to clear the state Cleaning or data cartridge incompatible with drive Make sure that the cartridge is not a WORM cartridge that has already been used Make sure that the cartridge is write enabled move the write protect switch to the enabled position Make sure the data cartridge is compatible with the drive model LTO tape drives can read data cartridges from two generations back and write to data cartridges one generation back See Backward read compatibility on page 47 Make sure you are using an Ultrium cartridge that has not been de gaussed Do not degauss Ultrium cartridges Make sure that the cartridge has not been exposed to harsh environ mental or electrical conditions and is not physically damaged in any way Cannot write to or read from
126. he correct slot is displayed press Enter to select You have now selected the tape you would like to move The screen now requests the destination for this tape Use Previous or Next to select from the possible destinations as follows Mailslot e Right Magazine e Left Magazine e Drive When the correct destination is displayed press Enter to select If the destination selected is a magazine use Previous or Next to display the slot Only empty slots are listed Once the correct slot is displayed press Enter to select The device now moves the tape from the selected source to the selected destination While the device moves the tape the screen displays Moving Tape Once the tape has been moved the screen displays either Move Complete or Move Failed If the move failed press Enter to display the error code and message explaining the failure Updating tape cartridge inventory Operations gt Perform Inventory This option updates the device s tape cartridge inventory The device checks each slot and drive to determine which tape if any is present To update the tape cartridge inventory 1 From the Home screen press Previous or Next until the screen displays Operations Press Enter to select Press Previous or Next until the screen displays Perform Inventory Press Enter to select While the inventory is in progress the screen displays Inventory in Progress The Autoloader now checks the drive and each slot for th
127. he hard drive or LUN image instead lt 64 k small files to perform many random accesses instead of the individual files of a continuous read The drawback with the sequential image backup method is that you might only be able to restore the entire disk image and not individual files If you can restore individual files the restore operation will be very slow No change is necessary but using a sequential backup method such as an image backup could offer some performance gains See above for drawbacks NEUTRAL Performance accessing 64k 1 mb medium medium sized files should be okay The files disks will still need to do a fair number of random accesses 118 Troubleshooting Average file size Performance impact Recommendations GOOD Large files let the disk do less gt 1 mb large files seeking and spend more time doing None continuous reads Image or sequential None File size is irrelevant for Image or N one backup sequential backups File system type The file system determines the organization of the files on the disks When the files are spread over multiple disks with multiple controllers some disks can be seeking while others are reading Find the performance impact of your system s file system in Table 28 Table 28 Performance impact of various file systems File system Performance impact Recommendations Disk array GOOD Disk arrays typically provide excellent access
128. he lowest numbered full slot into the tape drive It then follows standard sequential operation After configuring Autoload mode you must do one of the following for Autoload mode to take effect e Power cycle the device from the front panel e Reboot the device from the RMI Support Reboot screen Move the lowest numbered cartridge to the drive before starting the backup application If the mailslot is enabled the lowest cartridge location will be in the mailslot When Loop mode is on the original first cartridge in the sequence is reloaded after the device has cycled through all available cartridges If Loop mode is off and the last cartridge has been unloaded the device stops loading cartridges until you load another manually 92 Operating the Tape Autoloader A CAUTION Use caution when choosing Loop mode because it makes it possible to overwrite data on previously written cartridges Automatic mode In Automatic mode the device switches from Sequential mode into Random mode when it receives certain SCSI commands Automatic mode is the default setting To set a behavior mode 1 oF Pe P From the Home screen press Previous or Next until the screen displays Configuration Press Enter to select Press Previous or Next until the screen displays Autoloader Behavior Press Enter to select Enter the administrator password if prompted Press Previous or Next until the screen displays Autoloader Mode Press Enter T
129. he number of reserved slots Configuration gt Set Reserved Slot Count Reserved slots can be accessed by the remote management interface RMI and the operator control panel OCP but are invisible to the host and backup software For example you might keep a 90 Operating the Tape Autoloader cleaning cartridge in a reserved slot if your backup software does not manage the cleaning process You can reserve up to six slots Access to this feature requires the administrator password To set the reserved slot count 1 From the Home screen press Previous or Next until the screen displays Configuration Press Enter to select Press Previous or Next until the screen displays Set Reserved Slot Count Press Enter to select Enter the administrator password if prompted Press Previous or Next to scroll through the display until the desired number of slots is displayed then press Enter Configuring the mailslot Configuration gt Configure Mailslot The mailslot is a single slot at the front of the left magazine that you can access without removing the whole magazine Loading a tape through the mailslot is faster than opening the magazine because the device does not need to inventory the rest of the magazine slots when you use the mailslot Also the device can continue to function when the mailslot is open Access to this feature requires the administrator password To enable or disable the mailslot 1 From the Home screen press Pr
130. he screen displays Set Autoloader Mode followed by the current Autoloader mode Automatic Sequential or Random To change the mode press Enter Press Previous or Next to scroll through the screens for Automatic Sequential or Random Press Enter to select the Autoloader mode If you enabled Sequential mode you can configure the Autoload and Loop options a Press Previous or Next until the screen displays Autoload Mode Disable or Autoload Mode Enable To change the Autoload mode press Enter The screen displays either Disable Autoload Mode or Enable Autoload Mode Press Previous or Next to toggle between the enabled and disabled screens Press Enter to select the Autoload mode The display shows the new Autoload mode b Press Previous or Next until the screen displays either Loop Mode Disable or Loop Mode Enable To change loop mode press Enter The screen displays either Enable Loop Mode or Disable Loop Mode Press Previous or Next to toggle between the enabled and disabled screens Press Enter to select the loop mode Setting the date and time Configuration gt Autoloader Date Time EY NOTE When setting the hours the time is based on a 24 hour clock There is no a m or p m designation Use Set Date and Time to set the date and time used to record events Access to this feature requires the administrator password To set the date 1 From the Home screen press Previous or Next until the screen displays Configur
131. hin a set of foot location lines see Figure 9 on page 34 6 With another person gently turn the Autoloader over and set it on its feet 11164 Figure 9 Attaching the feet to the bottom of the Autoloader Removing the shipping lock The shipping lock prevents the robotic transport mechanism from moving during shipment You must remove the shipping lock before powering on the device The shipping lock is held in place with a piece of tape and is located in the top center of the device After the shipping lock is removed it should be stored on the back panel of the device for future use To remove and store the shipping lock 34 Installing the Tape Autoloader 1 Locate the tape and lock at the top of the device see Figure 10 on page 35 11133 Figure 10 Shipping lock location Remove the tape then remove the lock Store the lock on the back panel of the device see Figure 11 11134 Figure 11 Shipping lock storage location Mounting the device in a rack If you plan to set the Autoloader on a table or rack shelf skip this step and continue with Installing the Tabletop Conversion Kit on page 37 A WARNING The HP Storage Works 1 8 G2 Tape Autoloader weighs 11 5 kg 25 4 lb without media and 13 1 kg 28 9 lb with media 8 cartridges When moving the Autoloader to reduce the risk of personal injury or damage to the Autoloader 1 observe local health and safety requirements and guidelines for manual
132. ice guide 63 e When Loop mode is on the original first cartridge in the sequence is reloaded after the device has cycled through all available cartridges If Loop mode is off and the last cartridge has been unloaded the device stops loading cartridges until you load another manually A CAUTION Use caution when choosing Loop mode because it makes it possible to overwrite data on previously written cartridges Automatic mode In Automatic mode the device switches from Sequential mode into Random mode when it receives certain SCSI commands Automatic mode is the default setting Reserved Slots The number of slots that are not available to the backup software You can store cleaning or data tapes in the reserved slots The slots are reserved from the highest slot number down The default is to have no reserved slots You can reserve up to six slots If the mailslot is enabled the maximum number of active slots is reduced by one Changing the drive configuration Use the Configuration Drive page parallel SCSI to change the tape drive s SCSI ID and power the tape drive off or on Use the Configuration Drive page SAS to power a SAS drive on or off No configuration is needed for SAS drives Use the Configuration Drive page Fibre Channel to configure the FC port and power the tape drive off or on Identity EA Configuration Support Save Restore Drive Configuration Drive 1 SCSI ID 5 Elsen on Figure 37 Co
133. ight and left magazines See Figure 63 Om S Les 11141 Figure 63 Access holes for the right and left magazine 1 Right magazine release 2 Left magazine release HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 127 3 To manually release a magazine insert the end of a small metal pin or straightened paper clip into the magazine access hole at the back of the device about 1 5 cm 0 6 inch while another person grasps the magazine on that side and pulls it out of the front of the unit See Figure 64 11142 Figure 64 Releasing the magazine 1 Push a paper clip into the access hole 2 Pull the magazine out of the front of the unit IMPORTANT Do not force the pin once you encounter resistance Doing so can damage the device Repeat step 3 for the other magazine if necessary 5 H other tapes are still in the device or if you were unable to manually remove the magazines and drive contact HP customer service for further instructions See HP technical support on page 169 The wellness test The wellness test exercises all Autoloader and tape drive hardware except the external connections and is useful for verifying that a device is working correctly The wellness test requires operator interaction with the mailslot so cannot be initiated from the RMI For complete testing enable the mailslot and ensure that each corner slot contains a tape cartridge The corner slot position
134. ing Novell You might need to tweak some Novell operating system parameters to achieve good backup performance The MAXIMUM PACKET RECEIVE BUFFERS and MINIMUM PACKET RECEIVE BUFFERS parameters may need to be increased if currently maxed out try setting the MINIMUM to the current MAXIMUM and then double the value for the MAXIMUM on the backup server and any remote servers that are backed up The MAXIMUM DIRECTORY CACHE BUFFERS and MINIMUM DIRECTORY CACHE BUFFERS parameters may need to be increased if currently maxed out try setting the MINIMUM to the current MAXIMUM and then double the value for the MAXIMUM on the backup server and any remote servers that are backed up Set TCP DELAYED ACKNOWLEDGEMENTS to OFF Since Novell volumes may be compressed hardware compression may lower the performance and capacity If the volumes are compressed make sure that the backup software does not uncom press the data on read and has hardware and software compression disabled EY NOTE Disabling the hardware compression should not be necessary on Ultrium drives as they sense the compression ratios and can automatically adjust if they receive non compressable data Stop as many programs as possible while a backup or restore is in progress Be especially aware of monitoring applications such as anti virus software which check every file that is read If you HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 123 are
135. ing logs From the Support Autoloader Logs page you can see the device logs The available logs are Error Trace Informational Trace Warning Trace Configuration Change Trace and Standard Trace The log entries are displayed in order of most recent to oldest The format for the log entries is YY MM DD HH MM SS ss LIB ERR lt 80 89 62 40 YY MM DD the date displayed as Year Month Day e HH MM SS ss the time displayed as Hour Minute Second Hundredths of a second First code hard or soft error The code after LIB ERR 80 in the example will be 80 or 40 80 indicates a hard error 40 indicates a soft error Second code the main error code 89 in this example See Error codes on page 129 for a list of error codes and recovery procedures Third code the sub code 62 in this example See Error sub code descriptions on page 142 for a list of sub codes Fourth code sub code specific information for factory use only 78 Operating the Tape Autoloader Se support General Diagnostic HP Service Autoloader Logs Support Ticket Log Type Total Number Of Entries 5 Number Of Entries Per Page Bs 06 08 16 16 36 32 40 LIB ERR lt 80 8465 40 gt HE slider blocked 06 08 16 16 25 01 63 LIB ERR lt 80 8465 40 gt HE slider blocked 06 08 07 14 48 47 86 LIB ERR lt 80 8465 40 gt HE slider blocked Figure 54 Support Autoloader Logs page Cleaning the tape drive Use the Su
136. ions gt Move Tape on page 98 3 Power down the unit disconnect the cable from the drive power up the unit and wait until the tape drive is idle or ready From the OCP attempt to unload or move the tape to a slot A From the OCP attempt a force eject or emergency unload operation See Forcing the drive to eject a tape Support gt Force Drive To Eject Tape on page 105 IMPORTANT Inspect the tape cartridge that was stuck Damage or misplaced labels on the cartridge could have caused the load unload failure Discard any tape cartridge found to have issues 112 Troubleshooting Problem Solution Tape stuck in storage slot To remove a stuck tape from a storage slot If the operator control panel or the remote management interface is still operational Ts Move the tapes from the drives to the magazines using the Move Tape command See Moving tapes in the Autoloader Operations gt Move Tape on page 98 Use the magazine removal process to release the magazine and remove it from the device To use the operator control panel see Unlocking removing and replacing magazines Operations gt Unlock Left or Right Magazine on page 97 To use the RMI see Releasing and replacing the magazines on page 75 If neither one of these processes works see Releasing the magazines manually on page 127 Manually remove the cartridge from the magazine by inserting a finger in the hole at t
137. ions gt Enable Autoldr Password Locks 100 SUG DOM eher 100 Powering a drive on or off Support gt Power On Off Drive 101 Running the demonstration Support gt Run Demo cccecceceeeeeeneeeeeeeeneeeeeeeeeseeeeeneees 101 Running the slot to slot test Support gt Run Slot To Slot Test ssseeeesteeeeesteeeeeteeeseneees 101 Running the wellness test Support gt Run Wellness Tee 102 Upgrading firmware Support gt Autoloader FW Upgrade Support gt Drive FW A o A 103 Viewing logs Support gt Autoloader Error Log riores 104 Downloading a support ticket Support gt Download Support Ticket ce eeeeeeseeeeenreeees 105 Forcing the drive to eject a tape Support gt Force Drive To Eject Tape oooooocononoocccccccnnos 105 DS TOURISME somente aii 107 Detection problems after installing a parallel SCSI device ooooooccccnnncccnnncccconocccooncncnonnncconnnnoo 107 Detection problems after installing a SAS device oooooconoccconoccccconococoonnnconnnnoconnnnncnnnnnnononncncnnnnnos 109 Fibre Channel connection problems iii 110 a A A A 111 Performance problems bn 118 EE 118 A A A 119 Connection from the host server to the dek 119 Operating Sne Eder 122 KT 122 A A deEEEe 123 Backup Server eege ER EA E EN E E E A NEE 124 Backup EE 124 File by file with a full featured backup application oooonoccccnnccccconococononcnonononcnononccnannnno 124 File by file wit
138. ique design houses up to eight tape cartridges in a compact 1U form factor with easy access to tape cartridges via two removable magazines and a configurable mailslot Each magazine can hold up to four cartridges The Autoloader can support Ultrium half height tape drives To see the tape drives currently available for the 1 8 G2 Tape Autoloader see the MSL QuickSpecs at http www hp com go tape For a list of all supported configurations go to http www hp com go ebs The Autoloader is compatible with most operating systems and environments that support the SAS parallel SCSI or Fibre Channel interfaces However the Autoloader requires either direct support from the operating system or a compatible backup application to take full advantage of its many features To verify compatibility go to http www hp com go ebs The Autoloader uses the interface types described in Table 1 The parallel SCSI Tape Autoloader uses a single SCSI ID with two logical unit numbers LUNs one for the tape drive and the other for the robotic Table 1 Model and interface type LTO generation Interface SCSI ID LTO 2 Ultra 160 SCSI LVD SE 4 LTO 3 LTO 4 Ultra 320 SCSI LVD SAS 4 LTO 5 Fibre Channel SAS Maximum storage capacity maximum data transfer rates and tape cartridges are specified in Table 2 Table 3 Table 4 and Table 5 on page 16 Table 2 Ultrium 448 1 8 G2 Tape Autoloader specifications Characteristic Specification
139. irmware file on the USB drive Press Enter to select the firmware file If the upgrade failed press Enter to display the error code and message describing the cause of the failure Remove the USB flash drive from the USB port To upgrade drive firmware from a USB flash drive HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 103 a y Non 9 Download current tape drive firmware using HP Library 8 Tape Tools or from the HP support website http www hp com support storage Copy the firmware onto the USB flash drive 4 TIP The display will only show the first 16 characters of the file name If the USB drive has multiple firmware files ensure that you can distinguish the files from the first 16 characters in their file names Insert the USB flash drive into the USB port on the back of the device From the Home screen press Previous or Next until the screen displays Support Press Enter to select Press Previous or Next until the screen displays Drive FW Upgrade Press Enter to select Enter the administrator password if prompted Press Previous or Next until the screen displays Drive FW Upgrade by USB Press Enter to select Press Previous or Next until the screen displays the filename of the drive firmware file on the USB drive Press Enter to select the firmware file If the upgrade failed press Enter to display the error code and message describing the cause of the failure Remove the USB flash
140. ium 1 6 TB WORM Data Cartridge two tone green and gray part number C7974W HP Ultrium universal cleaning cartridge 50 cleans orange part number Cleaning cartridge C7978A Table 5 Ultrium 3000 1 8 G2 Tape Autoloader specifications Characteristic Specification Maximum storage capacity 8 data condes Native 12 TB 8 x 1 5 TB Compressed 2 1 24 TB Maximum data transfer rate Native 140 MB s 504 GB hr Compressed 2 1 280 MB s 1 008 GB hr HP DOS Ultrium 3 TB RW Data Tape blue part number C7975A Data cartridges HP LTOS5 Ultrium 3 TB WORM Data Tape two tone blue and gray part number C7975W HP Ultrium universal cleaning cartridge 50 cleans orange part number C7978A Cleaning cartridge 16 Features and overview Autoloader options HP StorageWorks 1 8 G2 amp MSL Encryption Kit The Encryption Kit provides secure generation and storage of encryption keys The Encryption Kit may be used with any HP StorageWorks 1 8 G2 Tape Autoloader or the MSL2024 MSL4048 MSL8048 and MSL8096 Tape Library with at least one LTO 4 or later generation tape drive The Encryption Kit cannot be used with the MSL6000 The Encryption Kit includes two USB key server tokens One key server token is available for use as backup for the other To use the Encryption Kit a key server token is inserted in the USB port on the back of the Autoloader and encryption is enabled and configured from the RMI The Encr
141. ject Tape on page 105 HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 81 e Viewing logs Support gt Autoloader Error Log on page 104 e Downloading a support ticket Support gt Download Support Ticket on page 105 LED indicators The operator panel includes four LEDs that provide a summary of the device status as detailed in Figure 57 Previous Next 11159 Figure 57 LEDs l Green Ready Illuminated when power is on Blinking during tape drive or robotics activity 2 Amber Clean Illuminated when a cleaning cartridge should be used 3 Amber Attention Illuminated if the device has detected a condition that requires attention Amber Error Illuminated if an unrecoverable error occurs A corresponding error message displays on the LCD screen Autoloader home screen The first line of the Home screen displays the device s product name as shown in Figure 58 The second line displays a brief status message Drive RDY 11172 Figure 58 Home screen 82 Operating the Tape Autoloader Drive status definitions are listed in Table 16 Table 16 Drive status Status Definition IDLE Drive has a tape inserted but there is no activity RD Drive is reading Drive is forwarding Drive is writing Drive is loading a tape Drive is unloading a tape Drive is cleaning Drive is rewinding Drive is seeking Performing a tape move or tape exchange operatio
142. keeps a log of recent error and warning messages See Error codes on page 129 for more information about error codes To access the error or warning log 104 Operating the Tape Autoloader From the Home screen press Previous or Next until the screen displays Support Press Enter to select Press Previous or Next until the screen displays Autoloader Error Log to see error messages or Autoloader Warning Log to see warnings Press Enter to select Enter the administrator password if prompted Press Enter to see the message description Press Cancel to return to the message code Press Next to see the next message Downloading a support ticket Support gt Download Support Ticket A support ticket contains information that can help a system administrator or support engineer diagnose device problems Use this option to download a support ticket to a USB flash drive Downloading the support ticket to a USB flash drive lets you view the ticket on a computer that is not connected to the device You can view the support ticket with the Library amp Tape Tools To download a support ticket 1 2 Insert a USB flash drive into the USB port on the back panel From the Home screen press Previous or Next until the screen displays Support Press Enter to select Press Previous or Next until the screen displays Download Support Ticket Press Enter to select Forcing the drive to eject a tape Support gt Force Drive To Eject Tape
143. lay the error code and message explaining the failure The device returns the cleaning cartridge to the original slot If you loaded the cartridge from the front panel you should now unload it either by using the mailslot or by removing the magazine When the tape drive cleaning cycle is complete the Clean LED turns off if previously on Moving tapes in the Autoloader Operations gt Move Tape Use this option to move a cartridge from a tape drive a tape slot in any magazine or the mailslot to any other location not already holding a tape You can also load and unload tape cartridges to and from the installed tape drives You must first select where you want to move the tape from and then indicate where you want to move the tape to Access to this command requires the administrator password To move a tape 98 Operating the Tape Autoloader From the Home screen press Previous or Next until the screen displays Operations Press Enter to select Press Previous or Next until the screen displays Move Tape Press Enter to select Enter the administrator password if prompted Use Previous or Next ko select from the possible sources e Mailslot e Right Magazine e Left Magazine e Drive When the correct source is displayed press Enter to select If the source selected is a magazine use Previous or Next to select the slot Only slots with tapes are listed The second line displays the bar code for the tape or reads Full Once t
144. le of encrypting data while writing data and decrypting data when reading Hardware encryption can be used with or without compression while maintaining the full speed and capacity of the tape drive and media Encryption is the process of changing data into a form that cannot be read until it is deciphered with the key used to encrypt the data protecting the data from unauthorized access and use LTO tape drives use the 256 bit version of the industry standard AES encrypting algorithm to protect your data To make use of this feature you need The HP StorageWorks 1 8 G2 amp MSL Encryption Kit or a backup application that supports hardware encryption 1TO 4 or LTO 5 media no encryption will be performed when writing LTO 3 and earlier generations of tape Table 9 Backward read compatibility LTO 4 drive LTO 5 drive LTO 1 media Incompatible Incompatible LTO 2 media Read only Incompatible LTO 3 media Read Write no encryption Read only LTO 4 media unencrypted Read Write Read Write LTO 4 media encrypted Read Write with encryption key Read Write with encryption key LTO 5 media unencrypted Incompatible Read Write LTO 5 media encrypted Incompatible Read Write with encryption key Your company policy will determine when you need to use encryption For example it may be mandatory for company confidential and financial data but not for personal data Company policy will also defin
145. lers do not support multiple LUNs An HBA might have one or two channels with each channel supporting one parallel SCSI bus Check to see how many channels the HBA has and what devices are already connected to the HBA Some devices such as parallel SCSI disk drives could be inside the server The devices on a parallel SCSI bus share bandwidth so be careful about which devices you put together on a bus Also putting a single ended SE SCSI device on the bus will slow all of the devices on the bus down to SE speed Check each device s interface specifications to see what kind of parallel SCSI interface it has Optimizing throughput If possible put the Autoloader on its own parallel SCSI bus This will give you the best performance and easiest installation If a tape drive must share a parallel SCSI bus with one or more other devices follow these guidelines to plan your parallel SCSI busses for the highest performance Do not put a tape drive on the same parallel SCSI bus as a disk drive because the system and backup performance will be slow when data is written from the hard drive to tape or from tape to the hard drive Do not put a tape drive on the same parallel SCSI bus as a disk array because the disk and the tape drive performance will be affected most RAID controllers do not support multiple LUNs and the data on the disk array could become corrupted e Avoid putting an SE SCSI device on the same bus as a tape drive because th
146. lusivamente ai tecnici del Assistenza autorizzata HP HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 181 Japanese laser notice A HE Ra US FDA BIE KUIEC 60825 1 1244 3 lt Class 11L F HANEENT WSBAMHVET ARTEAGA LEA RBSLUL F RANIVAL IL H E LCD ACA ME PL AIR et AUS AIR DENI MAFOMB E FoT il ES 12 LY FO V ve RITE TEEN 2 FAY RA SIV ARAU HE EENT EtA HERL REATUOD AROR AT L 8 FAAS ME DL LG E Nat Keng E E deel e EAR Spanish laser notice AN ADVERTENCIA Este dispositivo podria contener un l ser clasificado como producto de l ser de Clase 1 de acuerdo con la normativa de la FDA de EE UU e IEC 60825 1 El producto no emite radiaciones l ser peligrosas El uso de controles ajustes o manipulaciones distintos de los especificados aqu o en la gu a de instalaci n del producto de l ser puede producir una exposici n peligrosa a las radiaciones Para evitar el riesgo de exposici n a radiaciones peligrosas No intente abrir la cubierta del m dulo Dentro no hay componentes que el usuario pueda reparar No realice m s operaciones de control ajustes o manipulaciones en el dispositivo l ser que los aqu especificados S lo permita reparar la unidad a los agentes del servicio t cnico autorizado HP Recycling notices English notice Disposal of Waste Equipment by Users in Private Households in the European Union This symbol means do not dispose of your product with your o
147. magazine The screen display may read Left Magazine or Right Magazine The second line on the display indicates which slots have a tape or are empty Slots in the left magazine are numbered 1 4 or 1 3 and slots in the right magazine are numbered 5 8 or 4 7 Each slot is rep resented by a character as shown in Table 17 Table 17 Display indication definitions Character displayed Definition X Slot has a tape Slot is empty Mailslot is enabled but does not have a tape Mailslot has a tape Slot has a cleaning tape Media needs attention often as a result of a damaged or incompatible cartridge EY NOTE If the mailslot is enabled the storage slot count is reduced HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 87 To view more details about the contents of each slot press Enter when the screen displays either Left Magazine or Right Magazine To view the tape inventory hi From the Home screen press Previous or Next until the screen displays Status Information Press Enter to select Press Previous or Next until the screen displays Inventory Press Enter to select By using Previous or Next you can select from the following inventory locations e Left magazine includes the mailslot e Right magazine Drive To view the inventory of a magazine press Enter when the OCP displays Left or Right Magazine The OCP will display the contents of the lowest numbered slot in the
148. mailslot state Status Full or Empty In Drive shows when the tape from this slot is in a drive Label the bar code label data for the tape in the slot Media Loads the number of times this tape has been loaded into a drive in its lifetime This field may be blank if the tape has not been loaded into a drive in this device or if the inventory has changed Comment any additional information about the tape in the slot for example Clean Tape if the cartridge is a cleaning tape Configuration Changing the system configuration Use the Configuration System page on page 62 to modify the system configuration System configuration changes are only applied after the Apply Selections or the Submit button is selected After making the selection a warning page informs you of the impact of the proposed change In some cases a pop up screen asks you to confirm the change Many changes also require the device to reboot You may need to click Refresh to see the changes HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 61 Identity Status Configuration Support Aerts Save Restore System Configuration Autoloader LUN Hosted By Drive 1 aw EE O Random O Sequential Automatic Fi Autoload F Loop Reserved Slots D aw Mailslot Configuration Enabled O Suto Clean Enabled O Barcode Label Length Reported To Host EE Barcode Label Alignment Reported To Left Y Host he ads as
149. material handing 2 always remove all tapes to reduce the overall weight of the Autoloader and 3 obtain adequate assistance to lift and stabilize the Autoloader during installation or removal The device easily installs into the HP Rack System E or the HP Rack 5000 or HP Rack 10000 series You need a 2 and a 3 Phillips screwdriver for this procedure Unpack the rack kit and verify that it includes the following HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 35 11158 Figure 12 Rack kit Two rails Two bags of eight M screws Select the bag of screws appropriate for your type of rack The HP Rack System E rack has 7 1 mm round holes in the rack column The packet for this rack type is labeled HP Rack System E The HP Rack 5000 and 10000 series have 9 5 mm square holes in the rack column The packet for these rack types is labeled HP Rack 5000 10000 Series To install the rails into the rack 1 Using the screws for your rack type and a 3 Phillips screwdriver secure one rail to each side of the rack in your chosen rack location 2 Secure the front of one rail to the front of the rack Extend the rail to the depth of the rack and secure the rail to the back of the rack The front of the rails are straight and the back are angled as shown in Figure 13 on page 36 11165 Figure 13 Installing the rails into the rack To install the device on the rails and into the rack 1 Locate the cap
150. multiple devices Either save the configuration before configuring the network or ensure that only one device with the same network configuration is on the network at a time until they have unique network identities EY NOTE You can save the device configuration to a USB flash drive from the OCP For the see Saving and restoring the Autoloader configuration Configuration gt Save Restore Configuration on page 96 Identity EA Configuration Support system Security Drive f Network Network Management Merts Save Restore Configuration Reset Restore Factory Defaults Restore Admin password to null Save Restore Configuration Save Configuration to File File e Figure 46 Configuration Save Restore page The restored factory default settings are SCSI address 4 Drive power drive powered on e Active slots maximum possible Autoloader mode Automatic e Loop No Event log levels and filter continuous trace and all levels and filters active for HP Service use only Barcode reader label length 8 Barcode reader alignment Left e Error recovery On e Mailslot configuration mailslot disabled Auto clean disabled SNMP disabled but saved addresses do not change E mail notification disabled but configurations retained HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 73 The following settings are not reset Administrator password Network settings netw
151. n Drive is erasing a tape Drive is calibrating Performing a test Performing a firmware upgrade operation Decrypting Encrypting Operator control panel buttons The four operator control panel buttons described in Figure 59 let you traverse the OCP menu structure and enter information HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 83 10763 Figure 59 Operator control panel buttons Cancels the current menu option returns to the previous menu level or returns to the Home Caneel screen Enter Enters the menu or selects the option displayed on the LCD screen Previous Selects the previous item or value in the currently displayed menu Next Selects the next item or value in the currently displayed menu Understanding the menu structure The OCP options are organized under five menus Unlock Mailslot Status Information Configuration Operations and Support EY NOTE The Unlock Mailslot menu is only displayed when the mailslot is enabled To enable the mailslot see Configuring the mailslot Configuration gt Configure Mailslot on page 91 From the Home screen press Enter to bring up the first menu item From a menu use the Previous and Next keys to cycle through the menus press Enter to see the first option in the menu or press Cancel to return to the Home screen From an option use the Previous and Next keys to cycle through the options in the menu press Enter t
152. n Intel Itanium Pentium Intel Inside and the Intel Inside logo are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Microsoft Windows Windows XP and Windows NT are U S registered trademarks of Microsoft Corporation Adobe and Acrobat are trademarks of Adobe Systems Incorporated Contents 1 Features and overview ccccccceccccceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeenees 15 PUN E I 17 HP StorageWorks 1 8 G2 amp MSL Encryption Kn 17 Commond re 17 Interface specifications and requirements for parallel SCSI drive 18 Parallel SCSI host bus adapters dE 18 Multiple LUN support rca ette 18 Interface specifications and requirements for Fibre Channel drives ccescceeseeeeseeeceeeeeeeeseeesseeeaes 19 Interface specifications and requirements for SAS drives ccccccceesseceeeeeceseenseeeeseeeeeneeeestseeeeeseeeees 19 LTO 4 and later generation tape drives and encryption c cccccssceseeeeeeeeseeeeeeeeeenseeeeneteeeeseeeeess 20 Using the Encryption Eege 21 Using application managed encryption sevi cai a veias 21 E sac tagas batcnainaprynaninaie Nediangaasun tana laradpuncdinaeataniers 22 Back panel ovemieW ee 23 TEE 24 2 Installing the Tape Autoloader ninia rro certo 27 Preparing the a dee 27 Planning the parallel SCSI configuration in 28 ER 28 Oplmizing eebe euer 28 EE 29 Planning the SAS EEN 29 eher 29 SAS cables GN co
153. n regulatorio nem ee 177 Japanese TEE 177 Japanese e TE 177 Japanese VCCEB E 177 Japanese power cord statement EE 178 Korean n ti es egien ee A EE SE eB ea EE ae 178 Class A EQUIP dra ett Eed 178 Class A EE 178 Taiwanese Notices atin Eeeugt eg Aender 178 TE 178 Taiwan battery recycle statement een Bogis geed Edge gen 178 EEN 180 Englistilaser ihe x eat 180 Deh Jee EE EE EH 180 CN 181 e A A 181 talian laser noti E AAAA E EE Mest ne 181 E ET 182 Spanish TOSS ONCE sale 182 Recycling NONE ai daa 182 EE 182 B lgarian Eeer 183 Czech MONEE nan nna tena Eeer dee 183 Danish elteren 183 EMI EE 183 el LEE 184 A A 184 French oc diia 184 German EE 184 A ions 185 Hungarian Notice cisco criada irc ii 185 tahan notice reen n ea a CTE TR TR RI STE E ECR 185 Latvian notices eneon ned on eeu acd E O E E EEA A EAA 185 A 186 Polish ER 186 Portuguese Noti A A de 186 R manian NOCE sasssa a E RAR EE EES ee re E E 186 SIO VGC notice Ee 187 Ire 187 SWw dish FUCHS Eeer EE 187 UE MEN 187 Battery replacement notices A A ia 188 Dutch EE dde 188 French batero dos 189 German EE paa 189 LE A a E eh als ere ic ah ee A 190 Japanese battery ONES E 190 Spanish battery nolite ere EE gees 191 o ege Eege 191 HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 7 C Electrostatic discharge cc ccenecesssenesesesesesenessssssssssssssssesssosesesenesevees 193 Preventing electrostatic EE 193 Grounding Methods raid 193 ce AI A
154. n settings to the USB flash drive from the OCP or to a file from the RMI You will need these settings to re configure the Autoloader after replacing the chassis Removing the tape cartridge from the tape drive Before beginning be sure no cartridges are in the tape drive To move a cartridge with the OCP see Moving tapes in the Autoloader Operations gt Move Tape on page 98 To move a cartridge with the RMI see Moving media on page 74 A CAUTION If you cannot remove the tape cartridge from the tape drive handle the tape drive gently during the rest of the procedure to avoid damaging the tape and losing data Removing the cables magazines and tape drive If the OCP or RMI are operational remove the magazines using the RMI or OCP Power off the Autoloader Remove the power cord and other cables from the Autoloader If the magazines have not been removed remove the magazines from the device using the manual process see Releasing the magazines manually on page 127 To remove the tape drive 1 Loosen the blue captive thumbscrews on the drive see Figure 82 10798 Figure 82 Captive screws on the tape drive 164 Upgrading and servicing the Tape Autoloader 2 Pull straight back on the tape drive handle to remove the tape drive from the Autoloader see Figure 83 Figure 83 Removing the tape drive Removing the base chassis You will need a 2 Phillips screwdriver to remove and replace the
155. nable Drive was enabled Drive disable Drive disabled Master drive assigned Drive master assigned Drive sled added Drive sled added Drive sled removed Drive sled removed Library mode changed Library mode changed automatic sequential random Element address Element address changed Net parameter Network parameter has changed Slots reserved Slots reserved Mailslot support Mailslot support Admin password Admin password has changed Date time set Date and time of RTC set Barcode format Barcode format alignment changed Default config set Default configuration set FW upgrade Library Library firmware was upgraded FW upgrade drive Drive firmware was upgraded Auto clean feature set Auto cleaning switched on or off Drive FC parameters Drive Fibre Channel parameters changed 0x55 Power supply added A power supply was added to the system 0x56 Key server token was removed A key server token was removed 0x57 Key server token was inserted A key server token was inserted 0x58 Encryption has been enabled Encryption has been enabled 0x59 Encryption has been disabled Encryption has been disabled 0x64 Library door lock status change The status of the Library door lock has changed 0x65 Hostname has been changed Hostname has been changed HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 153 Value Configuration event Description The Library configuration ha
156. ncluding connectivity read write media validation and testing the functionality of the device e View device and drive error logs Generate a detailed support ticket that can be e mailed or faxed to your support representative for analysis The HP Library 8 Tape Tools diagnostic provides an intuitive graphical user interface with integrated context sensitive help lt can be downloaded free of charge from http www hp com support TapeTools To diagnose problems with L amp TT 1 Run L amp IT on the host server You can install L amp TT on the host server or run it from a CD ROM or USB flash drive on the host server Pull a support ticket for the device Look at the device analysis results for additional information about the device s operation HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 155 156 Troubleshooting 6 Upgrading and servicing the Tape Autoloader A CAUTION A discharge of static electricity can damage static sensitive devices or microcircuitry Proper packaging and grounding techniques are necessary precautions fo prevent damage To prevent electrostatic damage observe the following precautions e Transport products in static safe containers such as conductive tubes bags or boxes e Keep electrostatic sensitive parts in their containers until they arrive at static free stations Cover the device with approved static dissipating material Provide a wrist strap connected to th
157. nding error code information on the RMI You can find error codes on the RMI Support Autoloader Logs page The available logs are Error Trace Informational Trace Warning Trace Configuration Change Trace and Standard Trace The log entries are displayed in order of most recent to oldest The format for the log entries is YY MM DD HH MM SS ss LIB ERR lt 80 89 62 40 YY MM DD the date displayed as Year Month Day e HH MM SS ss the time displayed as Hour Minute Second Hundredths fo a second First code hard or soft error The code after LIB ERR 80 in the example will be 80 or 40 80 indicates a hard error 40 indicates a soft error 130 Troubleshooting Second code the main error code 89 in this example See Error codes on page 129 for a list of error codes and recovery procedures Third code the sub code 62 in this example See Error sub code descriptions on page 142 for a list of sub codes Fourth code sub code specific information for factory use only Identity Status Configuration Support Log Type Eror Trace v Total Number Of Entries Start Entry 5 Number Of Entries Per Page Update Clear Log Dump Log 06 03 16 16 36 32 40 LIB ERR lt 80 8465 40 gt HE slider blocked 06 08 16 16 25 01 63 LIB ERR lt 80 8465 4D gt HE slider blocked 06 08 07 14 48 47 86 LIB ERR lt 80 8465 40 gt HE slider blocked Figure 70 Support Autoloader logs
158. ne slot numbering with mailslot enabled cceeceeeeeeeeteeeeteeeenteeenes 48 A a a a a a a E N 51 Syst m Status EE 52 Deeg 52 Identity Autoloader page ii A AAA 53 Identity Drive page Fibre Channel ccccis cocsssacsseaesseesgavceeeeannensaneveensnteuanntoesentavenss 54 Identity Drive page parallel SCSI gereecherte Eeer 55 Identity Drive page SAS sra as 55 Identity Network page Sustento 56 Status Autoloader EE 57 Status Drive page parallel SCSI uns anidaci n 58 Status Drive page EC 59 HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 9 ER 34 35 36 37 38 39 40 Al 42 43 44 45 46 47 48 49 50 5 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 Status Drive page SAS eege cease nsstau cass dvocusetedenteohelastecancasensacegeadacsosaaonioaseioae 59 Status Inventory PAIS n OR aa a E CE 60 Status Inventory Media details pane ooooooooooccccccooononccoconononononononnnonnnnnnnnnnnnnnnnnnns 61 Configuration System page still tidad 62 Configuration Drive page parallel SC 64 Configuration Drive page Fibre Channel ooooooocccinoccccnooocccoononcconnnncconnnnonono crono nono 65 Configuration Drive page E 65 Configuration Network page ss ii 66 Configuration Network Management page cccoooocccoooocccoonnccconnnccnononononn cnc cono nnccnnnnnnnns 68 Configuration Password page A to 70 Configuration ee DEER EA aaa 71 Configuration Log
159. network configuration Use the Configuration Network page to modify the current network configuration When you request a change a pop up box will ask you to confirm the changes HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 65 ently Configuration Network Configuration Protocol Version Dual stack IPv4 IPv6 e Host Name FLXFD92F5 IPyd DHCP Address Enabled O Static Address 92021 Subnet Mask Gateway Address 92022 IPv4 ONS Server 1 IPu DNS Server 2 9202 05 IP46 IPv6 DNS Server 1 IPv6 ONS Server 2 Stateless Addressing Enabled kd DHCPv6 Addressing Enabled O Static Addressing Enabled O Static Assigned Address Cd Enable HTTPS O Restricted Network Access O Refresh Submit Anew login may be required for some changes If the IP address changes the new one must be entered in the address bar Current IPv6 Addresses Link Local Address FESD 217 44FF FEFD 92F5 Figure 40 Configuration Network page You may change the Protocol version selects the Internet Protocols that will be enabled Select IPv4 only IPv only or both IPv4 and IPv protocols The default is the IPv4 protocol only Host Name enter the host name provided by your network administrator for the Autoloader Domain name enter the domain name provided by your network administrator for the Autoloader Enable HTTPS when On the RMI can only be accessed through an HTTPS connection
160. nfiguration Drive page parallel SCSI For a parallel SCSI drive you may change the SCH ID the SCSI address for a parallel SCSI tape drive Power On power the tape drive on or off 64 Operating the Tape Autoloader Identity Configuration Support Drive LUN Power On Port 4 Configuration Speed Automatic YW Addressing Mode Soft ES ALPA D 0x01 Port B Configuration Port not available Figure 38 Configuration Drive page Fibre Channel e Speed Automatic 1 Gb s 2 Gb s 4 Gb s or 8 Gb s Only speeds supported by the drive are listed The default is Automatic e Port Type Automatic Fabric N or Loop NL Direct connected devices are typically Loop Devices connected to a switch are typically Fabric The default is Automatic Addressing Mode addressing mode when the port type is Loop Hard Soft or Hard auto select If the Addressing Mode is Hard you must configure a fixed ALPA address that is unique on the loop If the Addressing Mode is Soft the system will assign an ALPA during fabric login If the Addressing mode is Hard auto select the device will acquire an ALPA at the initial system setup and then fix that as a hard address from then on ALPA Arbitrated Loop Port Address ently Cortiguration Save Restore Drive Configuration Drive 1 LUN Boner On Note SAS drives do not require user configuration Figure 39 Configuration Drive page SAS Changing the
161. nfiguration error setting up multiple devices with similar configurations or if the Autoloader needs service See Saving and restoring the device configuration and restoring factory defaults page 72 Configuring additional features The Autoloader has many features to customize it for your organization Enabling and configuring SNMP network management or Command View TL TapeAssure See Configuration Network Management on page 67 Setting up email event notification See Setting event notification parameters on page 72 Naming the Autoloader which is done from the RMI Configuration Network screen See Changing the network configuration page 65 To use the RMI and OCP in Japanese enable the Japanese language option through the RMI See Changing the system configuration on page 61 42 Installing the Tape Autoloader 3 Tape cartridges and magazines This chapter explains which media to use with your Autoloader and how to label and write protect your tape cartridges Careful labeling and handling of the tape cartridges will prolong the life of the tape cartridges and the Tape Autoloader Tape cartridges Use the Ultrium data and cleaning tape cartridges designed for your model of Tape Autoloader You can order data and cleaning cartridges at http www hp com go storagemedia Table 11 Ultrium 448 tape drive Cartridge type Part number HP LTO2 Ultrium 400 GB Data Cartridge red C7972A
162. ng dynamic device information on page 57 HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 49 Login Viewing dynamic drive information on page 58 Viewing the tape cartridge inventory on page 60 Configuration on page 61 Changing the system configuration on page 61 Changing the drive configuration on page 64 Changing the network configuration on page 65 Configuration Network Management on page 67 Changing the administrative password on page 69 Setting date time on page 70 Setting error log mode on page 71 Setting event notification parameters on page 72 Saving and restoring the device configuration and restoring factory defaults on page 72 Operations on page 74 Moving media on page 74 Updating the current media inventory on page 75 Releasing and replacing the magazines on page 75 Support on page 76 Performing general diagnostics on page 76 Service Service restricted on page 77 Determining and updating firmware on page 77 Rebooting the device on page 78 Viewing logs on page 78 Cleaning tape drive on page 79 Downloading a support ticket on page 79 To login select the Account Type enter a password if required and then click Sign In See Figure 22 50 Operating the Tape Autoloader O invent Command View MSL Account Type Administrator E
163. nnectors ra 29 World Wide identifiers acacia 30 Planning the Fibre Channel configuration eieiei EENEG 30 Direct connection EE 30 SAN COEN E 31 Choosing a location II E E E E 31 Unpacking the shipping contar ies 32 Identifying product componen id 32 Attaching the feet EE 33 Removing the shipping lock rata Ee ee 34 Mounting the device in a rack EE 35 Installing the Tabletop Conversion Kit cccseeecceeeeeeneeeeeecenneeeceeessaeeeeeeseeeeeeeeeeseeneeeeeesenaeeees 37 Changing the SCSI address parallel SCSI drives only ic cccscssssecsnntederescannsavssueantsabitenwiabavicsnwidannsies 37 Connecting the parallel SCSI cable parallel SCSI devices on 38 Connecting the Fibre Channel cables Fibre Channel devices only ccceceeseeeeeeeeeeeeeeeeeeseeneeeees 39 Connecting the SAS cable SAS devices only ccecsccceeesceeeeeceeeeeeeeeeneeeeceseececseeeseneeeenenseeeesaes 39 Powering on EE 40 Configuring the E 40 KUER EE 41 Labeling and loading the tape cartridges oooooconooccconoccccooonccnononccnonnnnconnnnnnonnnnnonnnn conan nccnnnnccnnns 41 KEREN 42 HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 3 Configuring additional features nr 42 3 Tape cariidg s dnd MOG GZ NES cesa 43 UE EE 43 Using and maintaining tape cartridges pic dee 44 labeling tap cariridges enebro 45 Write protecting tape cartridges ege i aaa eaa ee 46 Read and write compatibility i cncpinicrcauiadgamancian ncnnlotanulueaamiga
164. nt format press Enter to select either Display or Host An example of the screen display is of characters 8 Press Previous or Next until the desired number of characters is listed Press Enter to select 5 The screen displays either Alignment Left or Alignment Right Use Previous or Next to toggle between the two choices Press Enter to select the correct alignment HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 91 Changing the SCSI address parallel SCSI devices Configuration gt Change Drive A CAUTION If you change the SCSI ID you might need to cycle power on the host server and reconfigure your backup software before you can use the device This option changes the SCSI address of the tape drive The tape drive uses logical unit number LUN O The SCSI address for the Autoloader will always be the same as the tape drive but will use LUN 1 Access to this feature requires the administrator password To change the drive SCSI address 1 From the Home screen press Previous or Next until the screen displays Configuration Press Enter to select Press Previous or Next until the screen displays Change Drive Press Enter to select Enter the administrator password if prompted The screen displays the current SCSI ID Press Previous or Next to change the SCSI ID number Press Enter to select An example of the screen display is Drive SCSI ID 6 Setting behaviors Configuration gt Autoloader Behavior
165. ntial to Random mode if it receives media changer SCSI commands Manual the device will stay in the current mode until another mode is configured by a user Random the device will not automatically load and unload tapes Instead it will wait for commands from the backup software or the OCP to load and unload tapes Sequential the device will automatically unload the tape in the drive when the host software sends an unload command to the drive and then automatically load the tape from the next highest sequentially numbered full slot Loop in Loop mode the Autoloader will load the tape from the lowest numbered full slot after the tape from the highest numbered full slot is unloaded If Loop is not listed the Autoloader will stop automatically loading and unloading tapes after the tape from the last full slot is un loaded HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 53 A CAUTION Since loop mode will endlessly cycle through the tapes it is possible to overwrite old data Make sure that there are enough tapes in the Autoloader or that the tapes are regularly rotated in and out to ensure that data you want to save is not overwritten e Autoload the device will automatically load the tape from the lowest numbered full slot on power up WWide Node Name a world wide unique identifier that the Autoloader reports over SCSI and may be used by operating systems or software applications to identify
166. number LVLDC 0501 FCC and CISPR classification Class A These products contain laser components See Class 1 laser statement in the Laser compliance notices section Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class A equipment This equipment has been tested and found to comply with
167. o activity after load command 94 Time out drive Unload 95 Drive terminated unsuccessfully 96 Tape not ejected at robot unload Slot not free at robot unload Cartridge not seated in load phase 1 Drive error codes Table 35 Drive error codes Error code Description 01 Drive broken 02 Temperature exceeds limit 03 Tape error 04 Cleaning cartridge is expired 05 Drive needs cleaning 06 Autoloader lost communication with the drive 07 Warning that the tape is nearing its end of life HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 147 Warning events Table 36 Warning event codes Event code Description Details and Solution 30 SCSI transport element full 31 SCSI all slots empty 32 SCSI invalid opcode 33 SCSI invalid element address 34 SCSI invalid field in CDB 35 SCSI invalid drive specified 36 SCSI SEND DIAGNOSTIC command invalid test number 37 SCSI invalid LUN 38 SCSI parameter list length error 39 SCSI parameter list error invalid field 3A SCSI parameter list error parameter not supported The application software made an illegal request 3B SCSI parameter value invalid 3C SCSI saving parameters not supported 3D SCSI invalid ID message 3E SCSI destination element full 3F SCSI source slot or drive empty
168. o select Enter the administrator password if prompted The screen displays Drive The second line in the display displays the current state which is either Power ON or Power OFF 5 To change the power status press Enter The screen displays either Press Enter to Power off Drive or Press Enter to Power on Drive Press Enter to select The Ready LED blinks during the operations Running the demonstration Support gt Run Demo Use this option to run a device demonstration program The demonstration continues until the Cancel button is pressed on the operator control panel During the demonstration the device will move cartridges to the tape drive and back At the end of the demonstration the cartridges are returned to their original slots Access to this feature requires the administrator password To run the demonstration 1 From the Home screen press Previous or Next until the screen displays Support Press Enter to select Press Previous or Next until the screen displays Run Demo Press Enter to select Enter the administrator password if prompted Use Previous and Next to select the number of cycles 270 540 1080 or Endless Press Enter to start the demonstration 5 While the test is running the first line of the screen displays Demo Test The second line displays the number of cycles completed and the number of errors The Ready LED blinks until the test is complete EY NOTE To stop the demonstration press Cancel
169. o select the option or press Cancel to return to the menu list The menu structure is shown in Figure 60 84 Operating the Tape Autoloader Unlock Mails ot Status In formation Configuration Support Once sensors detect Mailsl ot is open Autoloader Information Network Information Perform Inventory E Requires administrator password PH Requires HP Service password HP Service personnel only HP Service Area 11167 Figure 60 Autoloader menu tree The administrator password accesses all of the available functionality except for the HP Service Area A user without the administrator password has access to the Unlock Mailslot and Status Information menus Entering the administrator password X TIP By default the administrator password is unset all of the digits are null You must set the administrator password from the OCP to protect the administrator functions on the OCP and enable the administrator functions in the RMI Options that require a password will prompt for a password before allowing access to the restricted screens Once entered the administrator password does not need to be entered again unless there is no user activity for five minutes or the password lock is enabled The number 1 should be flashing To enter the password do the following 1 From the operator control panel press Next to scroll to the first number of the password HP Storage Works 1 8 G2 Tape Autoloader User
170. obotics controller not accessible or error during read write operation Save restore configuration settings not enough internal memory available for creating the file and restoring the file respectively Save restore configuration settings restore buffer corrupted checksum calculation failed Save restore configuration settings database field corrupted Save restore configuration settings invalid personality Save restore contiguration settings invalid file Check on magazine type failed Rotation movement during check on magazine type failed Elevator movement during check on magazine type failed Sled movement during check on magazine type failed Sled movement to sensor during check on magazine type failed Gripper The part of the robotics assembly that pinches media in order to grip it Slider The part of the robotics assembly that plunges in and out for get and put operations 146 Troubleshooting SElevator The part of the robotics assembly that moves in the vertical direction 4Rotation The part of the robotics assembly that turns the robot to face each magazine and the drive Sled The part of the robotics assembly that moves the robot towards the OCP or back towards the drive Table 34 Device error sub codes Error code Description 90 Robotic load not reached Cartridge Present sensor 91 No activity after Load command 92 Time out while loading tape 93 N
171. ocal Area Network A computer network covering a local area such as a home office or small building that is usually based on Ethernet technology Liquid crystal display A type of display that uses two sheets of polarizing material with a liquid crystal solution Light emitting diode An electronic device that lights up when electricity is passed through it An acronym for Linear Tape Open technology An open format technology which means that users will have multiple sources of products and media Logical Unit Number An address for a component of a SCSI device similar to an apartment number In this device the host computer sends the SCSI commands for the Autoloader to LUN 1 of the Master tape drive and sends SCSI commands for the tape drive itself to LUN O Low Voltage Differential Signaling A low noise low power low amplitude method for high speed gigabits per second data transmission over copper wire Media Access Control address A unique identifier attached to most forms of networking equipment which is part of the Ethernet specification A removable array that holds cartridges and is placed into the load port of the Tape Autoloader Part of the left magazine used to import cartridges into the Autoloader Megabyte MIB parallel SCSI parallel SCSI devices put RAID RMI robot robotics unit SAS SCSI SCSI address SCSI devices SCSI ID SE slot A unit of storage abbreviated as M or M
172. ompatible with a high voltage differential HVD SCSI bus Do not put the Autoloader on a narrow 50 pin parallel SCSI bus because doing so will severely degrade performance Parallel SCSI host bus adapters HBAs For optimum performance place the Autoloader on its own SCSI bus with a host bus adapter that can transfer data as fast as the Autoloader can read and write The HBA must also be supported by your operating system Refer to the EBS matrix at hitp www hp com go ebs for current HBA compatibility information For LTO 3 or LTO 4 tape drives use an Ultra 320 HBA e For LTO 2 tape drives use an Ultra 320 or Ultra 160 HBA O IMPORTANT Do not connect an Ultrium tape drive to an SE SCSI bus as it severely degrades Autoloader performance A single ended SCSI host bus adapter severely degrades Autoloader performance and limits cable length Also if any SE devices are on the SCSI bus all of the devices on the bus slow down to SE speed severely degrading performance Multiple LUN support The Autoloader uses a single SCSI ID and two logical unit numbers LUN LUN O controls the tape drive and LUN 1 controls the robotic The Autoloader requires an HBA that supports multiple LUNs If multiple LUN support is not enabled the host computer cannot scan beyond LUN 0 to discover the Autoloader It just sees the tape drive 18 Features and overview Parallel SCSI HP Smart Array controllers RAID controllers and most on boa
173. on A cartridge recently imported from a different environment is causing issues Media that is moved from one environment to another can cause issues until it has acclimated to the new conditions A cartridge should be acclimated for at least 24 hours before being used particularly if it has been stored at a substantially different temperature or level of humidity than the device The Attention LED is lit but the Cleaning LED is not lit after a cartridge load The Autoloader was unable to complete the requested operation with the selected tape cartridge Use only cartridges that are compatible with the drive type see Tape cartridges on page 43 Use the correct type of cartridges for the operation For example use a cleaning cartridge for cleaning Make sure you are using an Ultrium Universal cleaning cartridge see Tape cartridges on page 43 The Cleaning LED is lit after using a cleaning cartridge A particular cartridge sets off the Attention LED and possibly the Cleaning LED 116 Troubleshooting The cleaning cartridge is expired A cleaning cartridge will expire after 50 cleaning cycles If the Media Attention LED is cleared and the drive has been cleaned and then immediately re displays each time a particular cartridge is reloaded that cartridge should be suspected as being defective e If this occurs export the cartridge and load a known good cartridge In some cases a cartridge
174. on and then give the service engineer this Autoloader Time Getting help For additional information about fields on the RMI screens click on Help in the upper right corner see Figure 24 The help pages are updated with most firmware updates and often contain technical details that are not contained in this document A uto Autoloader Figure 24 Help button 52 Operating the Tape Autoloader Identity Viewing static device information The Identity Autoloader page provides static information about the device Serial Number 1648391047 Product ID 1x8 G2 AUTOLDR Currently Installed Mutoloader Firmware 3 04 2 30n Bootcode Firmware Revision 0 60 Barcode Reader CSE500 Autoloader Mode Automatic Sequential Wide Node Name 50011040009303D4 Figure 25 Identity Autoloader page You can see but not modify the following Serial Number the electronic serial number for the device It should match the serial number printed on the device s label located on the pull out tab under the drive on the back of the device Product ID how the device identifies itself to the host computer Currently Installed Autoloader Firmware x xx y yy x xx is the version of the Autoloader controller firmware y yy is the version of the robotics firmware Bootcode Firmware Revision Barcode Reader version of barcode reader in the device e Autoloader Mode Automatic the device will switch from Seque
175. on the operator control panel Running the slot to slot test Support gt Run Slot To Slot Test Use this option to show the robot s ability to move media in and out of each of the magazine slots Access to this feature requires the administrator password HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 101 Ef NOTE At the end of the test the cartridges are NOT returned to their original slots To run the slot to slot test 1 From the Home screen press Previous or Next until the screen displays Support Press Enter to select Press Previous or Next until the screen displays Run Slot To Slot Test Press Enter to select Enter the administrator password if prompted Press Previous or Next until the screen displays Select Number of Cycles Use Previous or Next to select the number of cycles 270 540 1080 or Endless Press Enter While the test is running the screen displays progress as shown Run Slot To Slot The second line on the display shows the number of cycles completed The Ready LED blinks until the test is complete When the test is complete the screen displays the number of cycles completed and the number of errors If the test failed press Enter to display the error and message describing the cause Ef NOTE To stop the slot to slot test press the Cancel button Running the wellness test Support gt Run Wellness Test Use this option to check the health of the device for the
176. on the tape drive 6 f necessary upgrade the Autoloader and drive firmware using HP Library amp Tape Tools the RMI or a USB flash drive EY NOTE If you are upgrading a parallel SCSI drive be sure to use supported cabling configurations See Planning the SCSI configuration on page 28 EY NOTE Use L amp TT to upgrade the drive to the latest firmware You can download the latest version of L amp TT at http www hp com support TapelTools 160 Upgrading and servicing the Tape Autoloader Removing and replacing a magazine A CAUTION Only remove a magazine manually in an emergency or if you need to remove the magazines from both sides of the device Failure to follow normal procedure can cause data loss and equipment damage If possible the magazines should be released using the OCP or RMI HP recommends that you release the magazines using the OCP or RMI however if the OCP process fails or if a magazine needs to be removed when the power to the device is off you can release the magazines manually Using the operator control panel Removing magazines requires the administrator password To remove a magazine Lk 2 e ip ma From the Home screen press Previous or Next until the screen displays Operations Press Enter to select Press Previous or Next until the screen displays either Unlock Left Magazine or Unlock Right Magazine Press Enter to select the desired magazine to unlock Enter
177. ong as identifying a properly labeled cartridge Even if you do not need the bar code information use bar code labels to speed up inventory time Though not recommended checking Ignore Barcode Media ID in the RMI Configuration System screen will keep the Autoloader from interpreting bar code Media IDs Your host software may need to keep track of the following information via the associated bar code Date of format or initialization Tape s media pool e Data residing on the tape Age of the backup Errors encountered while using the tape to determine if the tape is faulty IMPORTANT Misusing and misunderstanding bar code technology can result in backup and restore failures To ensure that your bar code labels meet HP s quality standards always purchase them from an approved supplier and never print bar code labels yourself To order bar code labels from an HP authorized reseller e In the United States call 1 800 345 1518 e Elsewhere see the HP website http www hp com then click Contact HP to find locations and telephone numbers For more information see the Bar Code Label Requirements Compatibility and Usage white paper available from http www hp com support Ultrium tape cartridges have a recessed area located on the face of the cartridge next to the write protect switch Use this area for attaching the adhesive backed bar code label Only apply labels as shown HP StorageWorks 1 8 G2 Tape
178. only HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 133 Main error code descriptions Table 32 Main error codes Error code Description Details and solution 80 Cannot initialize bar code reader Power cycle the unit and retry the operation Power cycle the unit and retry the opera No response from bar code reader tion Update the firmware to the latest version No response from EEPROM on robotic Power cycle the unit and retry the operation controller 84 Setting of gripper motor parameters failed 85 Setting of slider motor parameters failed Power cycle the unit and retry the opera 86 Setting of elevator motor parameters failed tion Update the firmware to the latest version 87 Setting of rotation motor parameters failed 88 Setting of sled motor parameters failed e Ensure that nothing is obstructing the gripper 89 EE e If the device was moved verify that each of the tape cartridges is properly seated in a magazine Run the wellness test 134 Troubleshooting Error code Description Details and solution 8A Slider obstructed If this error occurs with subcode 45 and new media remove the magazine and manually load and unload the new media five times for each new cartridge to con dition the new cartridges Update the firmware to the latest version Many firmware enhancements have been made to reduce the occurrence of this error If this e
179. ons the robotic motion is stopped when a magazine is removed The magazines can be released using the operator control panel OCP the remote management interface RMI or by a manual release HP recommends that you release the magazine using the OCP or RMI The magazine must only be removed manually when the OCP or RMI process has failed or the device no longer has power HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 47 IMPORTANT To manually release a magazine see Releasing the magazines manually on page 127 However this manual process should only be used if the magazine cannot be released using the operator control panel or the remote management interface The slot numbering scheme is shown in Figure 20 for the left magazine and Figure 21 for the right magazine 1135 11140 Figure 21 Right magazine slot numbering with mailslot enabled When the mailslot is disabled the mailslot M1 becomes Slot 1 and all other slots are re numbered accordingly 48 Tape cartridges and magazines 4 Operating the Tape Autoloader The Tape Autoloader can be operated by the following methods Remote management interface RMI this interface lets you monitor and control the Autoloader from a web page You can access most Autoloader functions from the RMI Operator control panel OCP this interface lets you operate the device from the front panel Host backup software You can perf
180. orare o utilizzare in modo improprio la batteria Non accorciare i contatti esterni o gettare in acqua o sul fuoco la batteria Sostituire la batteria solo con i ricambi HP previsti a questo scopo Le batterie e gli accumulatori non devono essere smaltiti insieme ai rifiuti domestici Per procedere al riciclaggio o al corretto smaltimento utilizzare il sistema di raccolta pubblico dei rifiuti o restituirli a HP ai Partner Ufficiali HP o ai relativi rappresentanti Per ulteriori informazioni sulla sostituzione e sullo smaltimento delle batterie contattare un Partner Ufficiale o un Centro di assistenza autorizzato Japanese battery notice yT RITSAR AN ES ARAL yTVEARLT SRAMHVET AYFUERYALTUSMS IL HBL THES INGFUEKIZSSLEY 60 C 140 F ERIC AGGL TL IITUERA D URL RESINA D HTH kk RL GL TEL I YTVEZ R RI HPPBEO MeL CC SITU NIFY ND mg EE Deg RTE ESA GC U S HIT RS Ten ARO ATL HP HPsA bt Etl HP wt eg AKTE La GM IYF IZAURA RZA EI TORRE APOYAR AA O BRL Bbti n 190 Regulatory compliance and safety Spanish battery notice Declaraci n sobre las bater as AN ADVERTENCIA Este dispositivo podria contener una bater a No intente recargar las bater as si las extrae Evite el contacto de las bater as con agua y no las exponga a temperaturas superiores a los 60 C 140 F No utilice incorrectamente ni desmonte aplaste o pinche las baterias No cortocircuite los contactos ex
181. ork is always enabled and the network addresses are retained Date and time To save the device configuration to a file click Save and follow the instructions on the RMI to specify a file location To restore the device configuration from a file browse to the location of the saved configuration file and click Restore The configuration settings that are saved to file are Administrator password Mailslot configuration All network settings including DHCP DNS IPv4 and IPv6 addresses Barcode reader label length and barcode reader alignment Reserved slots Autoloader mode All drive configuration settings Auto clean SNMP addresses and configurations Log tracing configuration Email notification configuration SMTP address email address filter level Option to allow the magazine access without the administrator password Option to ignore the barcode media ID Encryption and security settings Operations Moving media Use the Operations Move Media page to move tape cartridges within the device IMPORTANT Moving media manually can interfere with backup software operations Ensure backups are complete before moving media 74 Operating the Tape Autoloader Identity Configuration Operations Support Source eae ed Slot 2 Full O O Slot 3 Full O Slot 5 Full O O Slot 6 Full O O Figure 47 Operations Move Media page Destination Drive 1 Empty Mailslot Empty Slot 1 Empty Slot 4 Empty Slot 7 Empty
182. orm any functions provided by the backup software EY NOTE The device s network settings must be configured and the administrator password set to use the RMI Remote management interface RMI Overview The remote management interface RMI lets you monitor and control your device through the World Wide Web WWW The RMI hosts a dedicated protected Internet site that displays a graphical representation of your device Before using the RMI you must configure the device network settings and set the administrator password with the OCP See Configuring network settings Configuration gt Configure Network Settings on page 94 and Changing the administrator password Configuration gt Change Admin Password on page 90 To start the RMI open any HTML browser and enter the IP address of the device in the browser s address bar X TIP Check the Help screens in the RMI for additional information The help pages are updated with most firmware updates and often contain technical details that are not contained in this document To access RMI help click Help on the right side of the Web page banner as shown in Getting help on page 52 The following functions are available through the RMI e Identity on page 53 e Viewing static device information on page 53 e Viewing static drive information on page 54 e Viewing network information on page 56 Status on page 57 e Viewi
183. ort ID Fibre Channel drives only Fabric address Only relevant when in Fabric mode ALPA Fibre Channel drives only Loop address Only relevant when in Loop mode e Hashed SAS address A short version of the SAS World Wide Identifier WWI that is generated using a well defined hash algorithm and is suitable for device identification in most systems Some management software may report this value Viewing the tape cartridge inventory The Status Inventory page provides detailed information about the tape in the tape drive with a summary of tapes in magazine slots Identity Status Configuration Support Inventory 4 12 12 19 Autoloader Time Drive inventory Source Figure 34 Status Inventory page A dark rectangle indicates a full slot a red rectangle indicates a cartridge with a problem and a white rectangle indicates an empty slot To see detailed information about the tapes in a magazine click on the button to expand the display for the magazine see Figure 35 60 Operating the Tape Autoloader Media Details A wo m In Drive Media Loads Comment Empty nee nnnnnn ee Empty zeessen Full Gen 4 TT1563L4 Empty 0 nn Figure 35 Status Inventory Media details pane In the media details pane Slot lists Mailslot or the index number of each slot in the magazine from lowest to highest Attn indicates an attention state for storage slots or provides information on the
184. ortskaffes sammen med andet husholdningsaffald Du skal i stedet den menneskelige sundhed og milj et ved at afl evere dit brugte udstyr p et dertil beregnet indsamlingssted for af brugt elektrisk og elektronisk udstyr Kontakt n rmeste renovationsafdeling for yderligere oplysninger Inzameling van afgedankte apparatuur van particuliere huishoudens in de Europese Unie Dit symbool betekent dat het product niet mag worden gedeponeerd bij het overige huishoudelijke afval Bescherm de gezondheid en het milieu door afgedankte apparatuur in te leveren bij een hiervoor bestemd inzamelpunt voor recycling van afgedankte elektrische en elektronische apparatuur Neem voor meer informatie contact op met uw gemeentereinigingsdienst HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 183 Estonian notice German notice Aravisatavate seadmete likvideerimine Euroopa Liidu eramajapidamistes See mark n itab et seadet ei tohi visata olmepr gi hulka Inimeste tervise ja keskkonna s stmise nimel tuleb ravisatav toode tuua elektriliste ja elektrooniliste seadmete k itlemisega egelevasse kogumispunkti K simuste korral p rduge kohaliku pr gik itlusettev tte poole Kotitalousj tteiden h vitt minen Euroopan unionin alueella T m symboli merkitsee ett laitetta ei saa h vitt muiden kotitalousj tteiden mukana Sen sijaan sinun on suojattava ihmisten terveytt ja ymp rist toimittamalla k yt st poistett
185. otal 6 8 Mailslot Disabled Autoloader Time 07 22 10 13 08 Figure 23 System Status pane The System Status pane displays the following Updated the day date and time of the most recent status view This timestamp comes from your computer and may be different from the Autoloader Time at the bottom of the pane Click your browser s reload button to refresh the system status Status of the Autoloader and tape drive O The green Status Ok icon indicates that the device is fully operational and that no user intervention is required The blue exclamation point Status Warning icon indicates that user attentionis necessary but that the device can still perform most operations The red X Status Error icon indicates that user intervention is required and that the device is not capable of performing some operations Slots Free Total Free is the number of empty storage slots Total is the number of storage slots available to the host software which does NOT include reserved slots Mailslot shows whether the mailslot is open closed or disabled Autoloader Time the date and time from the Autoloader which can be set from the OCP or RMI The Autoloader Time is updated when the system status is refreshed The time of the most recent refresh is the Updated time at the top of the pane If you call HP Service to request a tem porary administrator password refresh the system status with your browser reload butt
186. ous or Next until the screen displays Configuration Press Enter to select Press Previous or Next until the screen displays Save Restore Configuration Press Enter to select Enter the administrator password if prompted The screen displays Save Configuration to USB Press Enter to save When the save operation is completed remove the USB flash drive from the USB port To restore the device configuration settings from a USB flash drive 1 Insert the USB flash drive in the USB port on the back of the device 2 From the Home screen press Previous or Next until the screen displays Configuration Press Enter to select 3 Press Previous or Next until the screen displays Save Restore Configuration Press Enter to select A Enter the administrator password if prompted 5 Press Previous or Next until the screen displays Restore Config from USB Press Enter 6 Press Previous or Next until the screen displays the filename of the device configuration file on the USB drive Press Enter to select the firmware file 7 When the restore operation is completed remove the USB flash drive from the USB port EY NOTE You can save the configuration settings to a file from the RMI See Saving and restoring the device configuration and restoring factory defaults on page 72 96 Operating the Tape Autoloader Operations The Operations menu provides access to the following options e Unlocking removing and replacing magazines O
187. pe OCP 104 force ejecting drive 105 powering the drive on and off 101 RMI 64 rebooting OCP 100 RMI 78 running tests OCP 101 RMI 76 updating firmware OCP 103 RMI 77 viewing log files OCP 104 RMI 78 support ticket downloading OCP 105 RMI 79 symbols in text 170 7 Taiwanese notices 178 202 tape cartridges labeling 45 read and write compatibility 47 types 43 using and maintaining 44 write protecting 46 tape drive cleaning OCP 97 RMI 79 force ejecting tape 105 powering on and off 101 RMI 64 TapeAssure 7 technical support HP 169 service locator website 169 termination parallel SCSI 109 text symbols 170 toe straps using 193 tools conductive type 193 troubleshooting attention LED 115 cleaning 117 failure attention indications displayed on the front panel 112 inventory problems 117 media 114 parallel SCSI device not detected 115 performance Autoloader connection 125 backup server 124 backup type 124 disk connection 119 file size 118 file system 119 media 127 operating system 122 power 111 removing stuck tapes 113 RMI network connection 117 tape movement 112 V viewing information Autoloader identity OCP 88 RMI 53 Autoloader status RMI 57 drive identity OCP 88 RMI 54 drive status RMI 58 inventory OCP 87 RMI 60 network OCP 89 RMI 56 65 network management RMI 67 status OCP 89 RMI 51 voltage compliance rating 191 W
188. pe drive or they do not detect both the tape drive and the Autoloader HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 107 Check the SCSI ID and change it if necessary The Autoloader is pre configured to SCSI ID 4 Depending on other devices attached to the same parallel SCSI bus and their SCSI IDs you may need to change the SCSI ID before using the device Review the manuals for the other devices on the parallel SCSI bus or your operating system to determine which SCSI IDs are currently in use Change the SCSI ID with the OCP see Changing the SCS address parallel SCSI devices Configuration gt Change Drive on page 92 or RMI see Changing the drive configuration on page 64 e Verify that all parallel SCSI cables are securely connected on both ends Check the length and integrity of your parallel SCSI cabling Check the parallel SCSI connector for bent pins The length of the internal parallel SCSI cabling inside the device is 0 5 m 1 6 ft This length must be included in any calculations of cable length e For IVD SCSI the maximum length with only a single device on the parallel SCSI bus is 25 m 82 fi e For Ultra 320 or multiple devices on an LVD bus the maximum combined internal external length is 12 m 40 ft e If you have a combination of LVD and SE devices on the bus the maximum cable length reverts to the SE specification which for Ultra devices is 3 m 10 ft for four or fewer devices an
189. perations gt Unlock Left or Right Magazine on page 97 e Cleaning the tape drive Operations gt Clean Drive on page 97 Moving tapes in the Autoloader Operations gt Move Tape on page 98 e Updating tape cartridge inventory Operations gt Perform Inventory on page 99 e Rebooting the Autoloader Operations gt Reboot Autoloader on page 100 e Enabling password locks Operations gt Enable Autoldr Password Locks on page 100 To access the Operations menu 1 From the Home screen press Previous or Next until the screen displays Operations Press Enter to select 2 Press Previous or Next until the screen displays your selected function Press Enter to select Unlocking removing and replacing magazines Operations gt Unlock Left or Right Magazine These OCP options let you gain access to the left and right magazine Access to the magazines requires the use of the administrator password To remove a magazine 1 From the Home screen press Previous or Next on the OCP until the screen displays Operations 2 Press Enter to select 3 Press Previous or Next until the screen displays either Unlock Left Magazine or Unlock Right Magazine Press Enter to select the desired magazine to unlock Enter the administrator password if requested The display reads Left Magazine Unlocked or Right Magazine Unlocked Pull the released magazine out of the device ON A map The screen now displays Inse
190. placer el jeter vos piles German battery notice Hinweise zu Batterien und Akkus WA VORSICHT Dieses Produkt enth lt unter Umst nden eine Batterie oder einen Akku Versuchen Sie nicht Batterien und Akkus au erhalb des Ger tes wieder aufzuladen Sch tzen Sie Batterien und Akkus vor Feuchtigkeit und Temperaturen ber 60 Verwenden Sie Batterien und Akkus nicht missbr uchlich nehmen Sie sie nicht auseinander und vermeiden Sie mechanische Besch digungen jeglicher Art Vermeiden Sie Kurzschlisse und setzen Sie Batterien und Akkus weder Wasser noch Feuer aus Ersetzen Sie Batterien und Akkus nur durch die von HP vorgesehenen Ersatzteile Batterien und Akkus d rfen nicht ber den normalen Hausm ll entsorgt werden Um sie der Wiederverwertung oder dem Sonderm ll zuzuf hren nutzen Sie die ffentlichen Sammelstellen oder setzen Sie sich bez glich der Entsorgung mit einem HP Partner in Verbindung Weitere Informationen zum Austausch von Batterien und Akkus oder zur sachgem en Entsorgung erhalten Sie bei Ihrem HP Partner oder Servicepartner HP StorageWorks 1 8 G2 Tape Autoloader User and service guide Italian battery notice Istruzioni per la batteria A AVVERTENZA Questo dispositivo pu contenere una batteria Non tentare di ricaricare le batterie se rimosse Evitare che le batterie entrino in contatto con l acqua o siano esposte a temperature superiori a 60 C Non smontare schiacciare f
191. pport Clean Drive page to clean the tape drive Slot select the slot number of the cleaning tape Identity Configuration Support General Diagnostic HP Service Firmware Reboot Autoloader Logs Clean Drive Support Ticket HP Supplies Clean Drive 1 No Cleaning Required ze Figure 55 Support Clean Drive page Downloading a support ticket Use the Support Support ticket page to download a support ticket for the Autoloader or tape drive The support ticket can help a service engineer or system administrator diagnose a device problem HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 79 EY NOTE LTO 2 and 3 tape drives must be empty to download support tickets LTO 4 tape drives with firmware newer than B34W parallel SCSI or U24W SAS will automatically generate a support ticket during an unload and that ticket may be downloaded at any time LTO 4 tape drives with older firmware must be empty to download a support ticket Gathering a current ticket for an LTO 4 tape drive may cause a temporary performance decrease while the ticket is generated Identity Configuration Support Support Ticket HP Supplies Autoloader Controller Support Ticket Note controller ticket only download drive support tickets below Drive Support Ticket ENER Drive 1 Support Ticket Ultrium 5 Y From last unload Current Figure 56 Support Support Ticket page 80 Operating the Tape Autoloader Ope
192. r errors that may have occurred See Error codes on page 129 for a list of error codes and error messages EY NOTE To stop the wellness test press the Cancel button Upgrading firmware Support gt Autoloader FW Upgrade Support gt Drive FW Upgrade The Autoloader allows two types of firmware to be upgraded one for the tape drive and the other for the Autoloader itself You can upgrade both types of firmware from a USB flash drive You can also upgrade the tape drive firmware from a firmware upgrade tape Access fo this feature requires the administrator password To upgrade Autoloader firmware from a USB flash drive 1 8 Download current Autoloader firmware using HP Library amp Tape Tools or from the HP support website http www hp com support storage Copy the firmware onto the USB flash drive AC TIP The display will only show the first 16 characters of the file name If the USB drive has multiple firmware files ensure that you can distinguish the files from the first 16 characters in their file names Insert the USB flash drive into the USB port on the back of the device From the Home screen press Previous or Next until the screen displays Support Press Enter to select Press Previous or Next until the screen displays Autoloader FW upgrade Press Enter to select Enter the administrator password if prompted Press Previous or Next until the screen displays the filename of the Autoloader f
193. rator control panel OCP The operator control panel on the front of the device includes a 2 line by 16 character green backlit liquid crystal display LCD four function keys and four LEDs This panel provides everything you need to monitor the device status and control its functions The following functions are available through the OCP Unlocking the mailslot Unlock Mailslot on page 86 Status Information on page 86 Inventory Status Information gt Inventory on page 87 Autoloader information Status Information gt Autoloader Information on page 88 Drive information Status Information gt Drive Information on page 88 Component status Status Information gt Component Status on page 89 Network information Status Information gt Network Information on page 89 Configuration on page 89 Changing the administrator password Configuration gt Change Admin Password on page Setting the number of reserved slots Configuration gt Set Reserved Slot Count on page 90 Configuring the mailslot Configuration gt Configure Mailslot on page 91 Bar code reporting format Configuration gt Barcode Format Reporting on page 91 Changing the SCSI address parallel SCSI devices Configuration gt Change Drive on page 92 Setting behaviors Configuration gt Autoloader Behavior on page 92 Setting the date and time Configuration gt Autoloa
194. rd HBAs do not support multiple LUNs Refer to the EBS matrix at hitp www hp com go ebs for current HBA compatibility information IMPORTANT The Autoloader requires an HBA that supports multiple LUNs which is also called LUN scanning Interface specifications and requirements for Fibre Channel drives The Fibre Channel tape drive can be connected directly to the server with a host bus adapter HBA or through a storage area network SAN Table 7 FC drive interface speeds LTO generation Supported speeds LTO 5 2 Gb 4 Gb 8 Gb If you plan to connect the Autoloader directly to the server you will need a 2 Gb 4 Gb or 8 Gb Fibre Channel HBA An 8 Gb HBA is recommended for LTO 5 tape drives for optimal performance Check the EBS matrix at http www hp com go ebs to verify that your HBA is supported on your server and qualified for the Autoloader In a SAN installation all switches between the host and the Autoloader must be of the appropriate type For example a 2 Gb switch in the path may result in performance degradation when backing up highly compressible data to a 4 Gb tape drive Configure zoning so only the backup servers may access the Autoloader Interface specifications and requirements for SAS drives The server must have an HP or third party SAS host bus adapter with an external connector Table 8 SAS drive interface speeds LTO generation Supported speeds LTO 3 LTO 4 1 5 Gb 3 Gb LT
195. re provider s website for the latest drivers and patches EY NOTE Many backup applications use their own drivers Before installing a driver make sure it is not in conflict with the application software If you continue to have problems with a SAS Autoloader check the following Ensure that the device is compatible with the SAS host adapter and backup application you plan to use e Verify that your HBA is supported by the host computer and qualified with the Autoloader Ensure you are using a compatible high quality cable See the product QuickSpecs for a list of supported cables Fibre Channel connection problems Use the Status screen to check the link connection for your tape drive If the screen shows Logged Out 110 Troubleshooting Check that the Fibre speed is set to Automatic on the RMI or Auto Detect on the OCP or that the correct fibre speed is selected If you are unsure of the speed of the HBA or switch that the is connected to try Automatic on the RMI or Auto Detect on the OCP Check that the correct port type fabric or loop is selected Loop requires additional configuration If you are unsure of the correct port type try Automatic on the RMI or Auto Detect on the OCP If the screen shows No Link the Speed Status is and the Link LED on the back of the drive is off The speed is probably set incorrectly Try setting the speed to Automatic on the RMI interface or Auto Detect
196. rical outlet and the point where the cords exit from the product HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 191 192 Regulatory compliance and safety C Electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other staticsensitive devices This type of damage may reduce the life expectancy of the device Topics include Preventing electrostatic damage e Grounding methods Preventing electrostatic damage To prevent electrostatic damage observe the following precautions Avoid hand contact by transporting and storing products in staticsafe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a staticsensitive component or assembly See the next section Grounding methods There are several methods for grounding Use one or more of the following methods when handling or installing electrostaticsensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground
197. ridge to the mailslot 8 The device moves the tape cartridge from the four top row corner slots to the tape drive load point and then returns the tape cartridge to its slot If one of the top row corner slot positions does not contain a tape cartridge the device will skip that location If none of the top row corner slots contain a tape cartridge the device displays an error message 9 If additional cycles remain to be run the test will return to step 7 if there is a tape cartridge in the mailslot or step 8 if there is not a cartridge in the mailslot 10 At the conclusion of the test the device pops open the mailslot and waits for the operator to remove the scratch tape 11 The device displays the test completion status including any recoveries or errors that may have occurred Error codes If an error occurs during operation the device stops the current operation and displays an error code on the LCD screen Unless otherwise noted in Operation problems on page 111 record the error code or error message from the LCD screen and then try to resolve the error by cycling power to the device and retrying the operation To check the overall operation of the device run the wellness test from the RMI or OCP The wellness test exercises all robotic movements and checks the status of the electrical components and communication To run the wellness test from the RMI see Performing general diagnostics on page 76 To run the wellne
198. ridges are clearly identified by their distinctive two tone cartridge color To check whether your backup or archive software application supports WORM cartridges see the following website http www hp com go storagemedia Using and maintaining tape cartridges A CAUTION Do not degauss Ultrium data cartridges These data cartridges are pre recorded with a magnetic servo signal This signal is required to use the cartridge with the Ultrium tape drive Keep magnetically charged objects away from the cartridge To ensure the longest possible life for your data cartridges follow these guidelines Use only the data cartridges designated for your device Clean the tape drive when the Clean drive LED is illuminated A CAUTION Use only Ultrium Universal cleaning cartridges Do not drop a cartridge Excessive shock can damage the internal contents of the cartridge or the cartridge case itself making the cartridge unusable Do not expose data cartridges to direct sunlight or sources of heat including portable heaters and heating ducts The operating temperature range for data cartridges is 10 to 35 C The storage temperature range is 40 to 60 C in a dust free environment in which relative humidity is always between 20 percent and 80 percent non condensing If the data cartridge has been exposed to temperatures outside the specified ranges stabilize the cartridge at room temperature for the same lengt
199. rk Time Protocol SNTP service to obtain the current date and time SNTP Server Address the IP address of an SNTP server The SNTP server may be configured with either an IPv4 or IPv address or with a host and domain name If a host and domain name are entered the IP address will be resolved from the DNS using that name The device will store the resulting address rather than the name If the address changes enter the name or a new ad dress so the device can find the server again UTC Time Zone Offset Select the time zone for your area Enable Daylight Savings Adjustment Enabling daylight saving time will advance the local time by one hour This setting does NOT automatically adjust the device time for daylight saving time based on the calendar You must manually enable this setting when daylight saving time starts in your area and disable it when daylight saving time ends Setting error log mode The Configuration Log page can only be accessed by HP Service personnel HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 71 ently Configuration support Save Restore Microsoft Internet Explorer E Figure 44 Configuration Log page Setting event notification parameters The Configuration Alerts page lets you configure e mail notification of device events En Configuration suppor system Drive Network Network management Ments Save Restore Email Notification Configuration Notification Level
200. rk addresses and configuration Configuration The Configuration menu provides access to the following configuration functions e Changing the administrator password Configuration gt Change Admin Password on page 90 HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 89 Setting the number of reserved slots Configuration gt Set Reserved Slot Count on page 90 Configuring the mailslot Configuration gt Configure Mailslot on page 91 Bar code reporting format Configuration gt Barcode Format Reporting on page 91 Changing the SCSI address parallel SCSI devices Configuration gt Change Drive on page 92 Setting behaviors Configuration gt Autoloader Behavior on page 92 Setting the date and time Configuration gt Autoloader Date Time on page 93 Configuring network settings Configuration gt Configure Network Settings on page 94 Configuring automatic cleaning Configuration gt Configure Auto Cleaning on page 95 Restoring factory defaults Configuration gt Restore Defaults on page 95 Saving and restoring the Autoloader configuration Configuration gt Save Restore Configura tion on page 96 To access the Configuration menu 1 2 From the Home screen press Previous or Next until the screen displays Configuration Press Enter to select Press Previous or Next until the screen displays your selected function Press Enter to select
201. ror sub code descriptions Table 33 Robotic error sub codes Sub code Description 01 Mechanical initialization failure 142 Troubleshooting Sub code Description 02 Connection to slave robotic failed 03 Error motor initialization 04 Error during gripper close 05 Error slider home positioning Error elevator home movement Error during sled movement to rotation position Error during rotation initialization get range failed g g g Error elevator init Error during rotation to far position Error first sled init move to sensor failed Error during sled movement to rotation position Error during rotation to slide position Error slider init get range failed g g Error during slider forward movement Error gripper init get range failed gripp g g Error during slider home movement Error during rotation to FAR position Error sled init move to sensor failed Error during sled move check shipping lock Error inventory scan Error during gripper close 22 Error slider home movement 23 Error during move gripper to scan pos 24 Error reading bar code label HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 143 Sub code Description 28 Error Extra inventory scan 29 Error during closing gripper 2A Error slider prepo
202. rove SAN stability shutdown and disable the Windows Removable Storage Manager unless the backup software requires it 1 From the Windows start menu select Control Panel 2 In the Control Panel select Administrative Tools 3 In the Administrative Tools select Services 122 Troubleshooting 4 In Services right click Removable Storage and select Stop The Status should be blank as shown in Figure 62 n Services E ell File Action View Help E Sr Zen Services Local Services Local Removable Storage Name Description Status Startup Type Log On As A Remote Desktop He Manages a Manual Local System Start the service yRemote Procedure Provides th Started Automatic Network 5 gRemote Procedure Manages t Manual Network 5 Sa Remote Registry Enables re Started Automatic Local Service Removable Storage Manual Local System Routing and Remot Offers rout Local System EN e gt m Y Figure 62 Removable Storage service 5 Right click Removable Storage again and select Properties 6 Change the Startup type to Disabled and click OK Stop as many programs as possible while a backup or restore is in progress Be especially aware of monitoring applications such as anti virus software which check every file that is read If you are concerned about viruses and backup performance perform a virus scan before starting the backup and shut down the anti virus software while the backup is runn
203. rror occurs with sub code 43 it could be the result of a misaligned magazine in combination with failed sensor cable Ensure that the magazine is fully and correctly inserted and then check whether the device can detect when the magazine is removed Remove all magazines and ensure that nothing is obstructing the robot With the magazines removed you can see inside the device with a flashlight For increased visibility also remove the tape drive If this error occurs on a tape load or un load power off the tape drive Remove the drive and inspect the front of the drive for any obstructions such as an improp erly placed label Run the wellness test 8B Elevator obstructed Update the firmware to the latest version There have been a few firmware enhance ments to reduce the occurrence of this error Remove all magazines and ensure that nothing such as a loose tape in the device is obstructing the raising and lowering movement of the robot Run the wellness test 8C Rotation obstructed If the device was moved or shipped with tape cartridges in the magazines verity that none of the cartridges is loose ob structing access to the tape drive Remove all magazines and check for any kind of obstruction Run the wellness test HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 135 Error code Description Details and solution 8D Sled obstructed e If this error occurs on
204. rt Left Magazine or Insert Right Magazine The device cannot perform any other operation until the magazine is replaced After exchanging tapes in a magazine slide the magazine completely into the device The magazine locks into place once it is correctly installed and the device inventories the magazine The Ready LED blinks while the device inventories the magazine and then stops when the operation is complete Cleaning the tape drive Operations gt Clean Drive When the Clean LED is on the tape drive needs to be cleaned Cleaning times can range from a few seconds to a few minutes during which time the Ready LED blinks Use only the designated cleaning cartridge for your tape drive model All cartridges are available at http www hp com go storagemedia Use only Ultrium Universal cleaning cartridges HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 97 IMPORTANT If the cleaning cartridge is not a valid cleaning cartridge the LCD screen displays Invalid Tape and the cartridge is returned to its original location IMPORTANT If the Clean LED or the Attention LED on load or unload lights when inserting the same cartridge after you have cleaned the drive there may be a problem with that cartridge If you use the operator control panel to clean the tape drive load the cleaning cartridge into the mailslot or any other empty slot before beginning the cleaning steps If you would like to keep a cleaning
205. rvice guide 125 Find the performance impact of your system s Autoloader connection in Table 31 Table 31 Performance impact of various Autoloader connections Connection type Performance impact Recommendations Parallel SCSI Ultra 320 GOOD When fully used an Ultra 320 SCSI connection can provide enough bandwidth for the following number of tape drives assuming 2 1 compression e 110 2 2 e LTO 3 LTO 4 1 Ultra 320 is an excellent transport medium but only has enough bandwidth for one LTO 3 or LTO 4 drive per bus NOTE If the parallel SCSI cables are not designed for Ultra 320 speeds or more than a couple devices are on the parallel SCSI bus the bus may slow down to Ultra 160 speed Parallel SCSI Ultra 160 LTO 2 GOOD When fully used and assuming that the connection to the disks does not force the speed to a lower parallel SCSI type an Ultra 160 connection can provide enough bandwidth for two LTO 2 tape drives LTO 3 MARGINAL An Ultra 160 connection is barely adequate for an LTO 3 tape drive The bus would be saturated with 2 1 compressible data LTO 4 POOR An LTO 4 tape drive is unable to sustain maximum transfer speeds with 2 1 compressible data Ultra 160 is a good transport medium but does not have enough bandwidth for LTO 3 or LTO 4 tape drives If using LTO 3 or LTO 4 upgrade to an Ultra 320 HBA especially if you have greater than 2 1 compressible data Parallel SCSI Ultra 2
206. ryption key available on token the key used to encrypt the tape is installed in the USB port Use the RMI to enter the PIN for the key server token that is installed in the USB port 57 K ken PIN d Gelle ey server token require d R The PIN is required every time a token is installed in the USB port and every time the Autoloader is powered on 58 Parity error Retry the operation e Ifthe problem continues contact HP cus 59 Error log overflow tomer support 5A Unable to downgrade firmware while Disable encryption before downgrading encryption enabled firmware gt Verify that the t tri i ted 5B Invalid cartridge LTO3 media is not ony S SE SE CHE supported with encryption enabled Update t e tape drive irmware 16 the latest version to use LTO3 media 5C IPv will not be supported after downgrading Change the network settings to IPv4 before firmware downgrading firmware Drive firmware is specific to the drive model Wrona drive firmware invalid drive and interface Select the drive firmware 5D fi 9 specific to this drive If the firmware file could irmware type have been renamed obtain a new copy of the firmware file The device firmware may not be downgraded in cases that would compromise encrypted data critical component support or license 5F No firmware downgrade possible terms Check the configuration settings If the device has been using the Encryption Kit you may need to disable encryption before downgrading firmware
207. s Enter to select The Support menu provides access to the following support options Powering a drive on or off Support gt Power On Off Drive on page 101 Running the demonstration Support gt Run Demo on page 101 Running the slot to slot test Support gt Run Slot To Slot Test on page 101 Running the wellness test Support gt Run Wellness Test on page 102 Upgrading firmware Support gt Autoloader FW Upgrade Support gt Drive FW Up grade on page 103 Viewing logs Support gt Autoloader Error Log on page 104 Downloading a support ticket Support gt Download Support Ticket on page 105 Forcing the drive to eject a tape Support gt Force Drive To Eject Tape on page 105 To access the Support menu 100 Operating the Tape Autoloader 1 From the Home screen press Previous or Next until the screen displays Support Press Enter to select 2 Press Previous or Next until the screen displays your selected function Press Enter to select Powering a drive on or off Support gt Power On Off Drive Use this option to power a drive on or off without interrupting power to the rest of the device Access to this feature requires the administrator password To power on or off the drive 1 From the Home screen press Previous or Next until the screen displays Support Press Enter to select Press Previous or Next until the screen displays Power On Off Drive Press Enter t
208. s are M1 3 4 and 7 when the mailslot is enabled IMPORTANT The Autoloader will remove any tape cartridge from the tape drive and go offline when running the Wellness test Verify that any applications using the device have completed before starting the wellness test 128 Troubleshooting You can have the device run up to 10 cycles of the wellness test The wellness test requires operator interaction and can only be run from the OCP During the wellness test 1 The operator starts the wellness test from the OCP The administrator password is required 2 The device performs a self test and verifies that it can communicate with the tape drive 3 The Autoloader returns the tape cartridge in the tape drive to its home slot if necessary If the home slot is not known the Autoloader will move the cartridge to the mailslot and prompt the operator to remove it A The device prompts the operator to enter the number of cycles to run the test 5 The device opens the mailslot and prompts the operator to insert a scratch cartridge 6 The operator inserts a scratch cartridge into the mailslot If the mailslot is disabled or the operator closes the mailslot without inserting a cartridge into the mailslot the device will perform a shortened version of the wellness test skipping step 7 7 The device loads the scratch cartridge into the tape drive unloads the scratch cartridge from the tape drive and returns the scratch cart
209. s been restored 0x66 Database has been restored from robot from the robot 0x67 Serial number has been changed The serial number has been changed 0x68 World wide identifier base has been changed dee changed EUI64 identifier has been changed EUI64 identifier has been changed License key has been added or removed License key has been added or removed User interface language change User interface language has changed Information events Table 38 Informational events Informational event Description Move element Move element command Inventory rescan The inventory was rescanned Drive clean Drive cleaning process Mailslot open Open mailslot command 0x05 Mailslot close Close mailslot 0x06 Magazine remove Magazine remove event 0x07 Magazine reinsertion Magazine insertion event 0x08 Power on Power on event 0x09 Power off Power off event Ox0A User login User login at interface RMU OCP SERIAL Ox0B User logout User logout at interface RMU OCP SERIAL Ox0C System test run System test run Ox0D Wellness test run The wellness test was run OxOE Bus reset occurred A bus reset occurred OxOF Device reset Device reset command 0x10 Abort SCSI task aborted Ox11 Drive tape alert flag Drive reported informational tape alert flag 0x12 Power on init done Power on init completed successful 0x13 Incorrect key server token PIN entered Incorrect key server token PIN entered
210. s is properly terminated SCSI overlapped command attempt SCSI echo buffer overwritten The application software made an illegal request Movement retry Robotics movement did not succeed but was successful on a retry Recovered error move operation No action required Occasional retries are normal operation Drive sled fan alert Fan motion has stopped Clean request from the tape drive Check the tape drive fan on the Autoload er back panel to see whether the fan is operational and not obstructed NOTE Fan only operates when cooling is required Clean the tape drive using a valid cleaning tape HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 15 Event code Description Details and Solution 83 Media attention Evaluate media status using L amp TT 84 Tape cave EE a a Evaluate drive status using L amp TT warning or critical tape alert e Check the network to ensure connection to the DHCP server e Check that the network configuration is correct 85 DHCP request has failed If DHCP is enabled ensure that the DHCP Autoclean media warning not enough media present to support autocleaning server is up and running on the device s network e Power cycle the device and retry the op eration Insert a valid cleaning cartridge into the Autoloader Drive not supported the tape drive was disabled because it cannot be used in this Autoloader Replace the
211. scription Details and solution Robotic controller not responding to Update the firmware to the latest version BS command from Autoloader controller Power cycle the device and retry the op eration Check the network cable Check that the network configuration is correct CO Network initialization failed H DHCP is enabled ensure that a DHCP server is up an running on the device s network e Power cycle the device and try again Cl Telnet interface initialization failed Check the network cable Check that the network configuration is t C2 Web server initialization failed SE e Power cycle the device and try again C3 EEPROM parameter failure C4 LAN card initialization failed e Power cycle the device and try again CH EEPROM write data to failure Check the network cable Co CT EE Check that the network configuration is correct e Power cycle the device and try again C7 Cannot upgrade firmware from USB e Ensure that the correct file was selected e Retry firmware upgrade C8 Cannot upgrade firmware from FTP e If not successful attempt a different firm ware upgrade method e Retry firmware upgrade e If not successful attempt a different firm CH Cannot upgrade robotic firmware from Flash ware upgrade method e If still not successful contact HP customer support e Retry Autoloader firmware upgrade Ensure that the firmware is correct for the
212. see the current version of the device and drive firmware and upload new firmware The firmware files must be in the HP L amp TT format with the frm file extension You can find firmware files on the HP Support website http www hp com support After the firmware is updated the device or tape drive with updated firmware is reset A CAUTION Do not interrupt the device while a firmware update is in progress Updating the tape drive firmware can take several minutes because the firmware is transferred through a serial connection HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 77 Identity Configuration Support General Diagnostic Firmware Autoloader Logs Support Ticket HP Supplies Upgrade Autoloader Firmware Currently Installed 3 04 Autoloader Firmware Upgrade Drive Firmware Drive Firmware Revision 23W Figure 52 Support Firmware page Rebooting the device Use the Support Reboot page to do a soft reset of the device which will run the Power On Self Test POST and scan for a new inventory The RMI web page will refresh itself after a short time delay This time should be sufficient to reload the page However during a reboot the connection to the device may be lost If the connection is lost you will have to reload the page manually Identity Configuration Support General Diagnostic Reboot Autoloader Logs Support Ticket Autoloader Reboot Figure 53 Support Reboot page View
213. sition movement 2B Error during opening gripper 2C Error during sled movement up to sensor 2D Error slider preposition backwards movement 30 Error slot preposition 31 Error during sled movement in FLMoveRotation 32 Command sending to robotic failed 33 Error during elevator movement in FLMoveRotation function 34 Error during rotation in FLMoveRotation function 35 Error during elevator movement in FLMoveRotation function 36 Error during sled movement in FLMoveSled function 37 Error during sled positioning to sensor in FLMoveSled function 38 Error during sled positioning to mailslot in FLMoveSled function 39 Error during sled positioning without sensor 3A Error during elevator movement without sensor 3B Error slot position sensor not found AO Movement to from slot failed 41 Error during first slider movement 42 Error during first gripper movement 43 Error during second slider movement 44 Error during second gripper movement get range failed 45 Error during third slider movement move home failed 144 Troubleshooting Sub code Description 46 Error during set hold current to avoid torsion 50 Preposition to drive failed 51 Elevator movement to home sensor failed 52 Sled movement to home sensor failed Error during sled movement to drive position Error during rotation to drive position Error during elevator movement in drive position g Error during sled movement to rotation position
214. ss test from the OCP see Running the wellness test Support gt Run Wellness Test on page 102 If the error persists contact support personnel see HP technical support on page 169 There are three ways to obtain error codes from the device On the OCP On the RMI Onan L amp IT support ticket or report HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 129 Finding error code information on the OCP When an error first occurs the error message and error code are displayed on the OCP as shown in Figure 65 Figure 65 Initial OCP error message The code 9B is the main error code and 37 is the error sub code If you review the Error Log in the Support menu the OCP error log displays the error code as shown in Figure 66 Figure 66 Error code in the OCP Error Log The code 9B is the main error code 37 is the error sub code and 31 is sub code specific information for factory use only When you press Enter the OCP displays the error message as shown in Figure 67 Figure 67 Error message in the OCP Error Log If you press Next the OCP will display additional information if available as shown in Figure 68 Figure 68 No additional information in the OCP error log If you press Next again the OCP will display the date and time in the format YYYY MM DD followed by the time in 24 hour clock format where 1 00 pm is 13 00 as shown in Figure 69 Figure 69 Date and time in the OCP error log Fi
215. ssed file download the support ticket with L amp TT To view a downloaded support ticket 1 From the L8TT File menu select Load Support Ticket 2 Select the support ticket file in the browser The top of the support ticket contains basic configuration information about the device as shown in Figure 71 hp LETT Report Viewer File Options Current Detail Level Normal v lt This setting determines the level of detail displayed ee Support Ticket Right click on items in the Windows viewer for more options Detailed Device Information Device Model Name MSL G3 Series Library Vendor ID HP Product ID 1x8 GZ AUTOLDR Firmware Revision 1 00 Controller Serial T3590 620 Library Components Number of Drives Number of Storage Slots Number of Mail Slots A Device Analysis Cartridge Inventory D me Event Logs HP Library Status and Statistics Log Figure 71 Support ticket in viewer Expand HP Event Logs to see events divided into three categories Events in the last 24 hours Events in the last 31 days Events older than 31 days Set the Current Detail Level to see additional types of events Normal will only show critical events or hard errors More details will also show warning and configuration events Everything shows all events Critical events are designated with a STOP sign icon Expand the event for more information as shown in Figure 72 132 Troubleshooting
216. stalled Use only HP approved support to insure that the correct tape drives are used Verity that a supported magazine for that slot 49 SCSI incompatible magazine magazine not is inserted If the magazine is in the lower left accessible position verify that the type of magazine is consistent with the mailslot configuration AA Source not ready Retry the operation AB Destination not ready e Retry the operation AC Reservation failed The application software made an illegal request 4D Library controller busy AE Invalid robotic request Retry the operation AF Robotic not initialized e Verify that the drives are installed cor rectly gt Verify that the cartridge and tape drive 51 Incompatible medium generation are compatible See Back ward read compatibility on page 47 gt Verify that the tape is correct for the oper ation initiated HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 149 Event code Description Details and Solution Remove a cartridge from the device to make Ge EE a slot available for the move operation 53 Wellness test invalid test setu Load tapes in the four top level corner slots P See The wellness test on page 128 e Verify that the correct license key was entered 55 Invalid li k AAA Verity that the Caps Lock key is not de pressed The key is case sensitive Ensure that the key server token containing 56 No dec
217. t modify the following Vendor ID will always be HP Product ID product identification information that is given by the drive Serial Number electronic serial number of the drive It should match the physical serial number of the drive Firmware Revision version of the currently installed drive firmware SCSI ID parallel SCSI drive only SCSI address of the drive The LUN for the tape drive is O World Wide ID SAS drive only world wide unique name for the drive The World Wide ID is assigned by the autoloader controller to the drive bay and cannot be changed by the user When a tape drive is replaced the World Wide ID is re assigned to the replacement drive Physical Drive Slot Number the physical location of the drive Will always be 1 SCSI Element Address element address The SCSI Element Address is set at the factory and can only be configured by a host application HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 55 Autoloader LUN Hosted by Drive Yes if this drive is hosting the Autoloader at LUN 1 Will al ways be Yes for the 1 8 G2 Tape Autoloader Data Compression Yes if the host has hardware compression turned on for the drive Interface Type SCSI Fibre Channel or SAS WWide Node Name FC drive only world wide unique number for the drive The Autoloader assigns WWNames to the drive bays When a tape drive is replaced the WWName is re assigned to the
218. taraianntacnagualstamesanmnbpiaseaueedes 47 Magazines sninn ai iia ias 47 A Opaning he Tope AUTOR orcas osa 49 Remote management interface RMI ccccecccceeseeceeeeeceeceeceesceceeeeeeceeeeeceeaeeeeeeeeeeceseeeeesseeeenaes 49 e 49 A eebe 50 Status PANE sti aaa 51 PP o AP 52 A o a ay 53 Viewing static device information cccsseeeseeesseceeceeenseeceeeeseaeeesaeeenaeeenneecnseesneeessaeeesas 53 Viewing static drive information ri 54 Viewing A 56 SUE celts ie A Ee Ee 57 Viewing dynamic device information cccsccceeseesseeeeeeeeeeeceneecesseeceeeeseaeesnseeenseeeneeensees 57 Viewing dynamic drive information EE 58 Viewing the tape cartridge inventory secceeeesseeeesteeeceteeeeeneeeseneeeseeeeeesetereeteeersnneees 60 A EE E E e E E 61 Changing the system configuration serra as 61 Changing the drive configurada 64 Changing the network configuration cssccsesceesseeeeeeeeseeceseeeeeeenseeeeaeecnseeeeatecsseneaeeesas 65 Configuration Network Management ii 67 Changing the administrator password ccsesceseeeeeeeeteeeeeneecesereeeesneeeecnnaeeseeneeeesnneeeees 69 Setting the date CMe E 70 Setting ARTE 71 Setting event notification parameters Viet tee id 72 Saving and restoring the device configuration and restoring factory defaults 72 EEN 74 Ee 74 Updating the current media inventory a dover disenayin cue tulaas ina anmbicunbiaunen 75 Releasing and replacing the mag
219. tect the Autoloader Does the operating system detect the Autoloader but list it as a generic device Based on the extent of the detection problem check the following e If neither the application software nor operating system detects the tape drive or they do not detect both the tape drive and the Autoloader e Verify that all SAS cables are securely connected on both ends If the mini SAS connectors that connect to the tape drive and some HBAs will not plug in check the key The mini SAS connector on the tape drive is keyed at location four which is the standard location for end devices If the connector on the cable is keyed in a different location not only will the connector not plug in but the cable probably will not work e Check the length and integrity of your SAS cabling For reliable operation do not use a SAS cable longer than six meters Do not use a cable adapter or converters between the HBA and the Autoloader HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 109 Check the SAS connectors for damage or debris e Verity that your HBA is supported by the host computer and qualified with the Autoloader Refer to the EBS matrix at http www hp com go ebs for current HBA compatibility informa tion e Verity that your HBA has the latest firmware e If the application software or operating system detects the tape drive but not the Autoloader e Verify that multiple LUN support is enabled on the HBA The
220. teiraukit s buitini atliek surinkimo tarnybos HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 185 Lithuanian notice Polish notice Nolietotu iekartu iznicin sanas noteikumi lietotajiem Eiropas Savienibas privatajas majsaimniecibas Sis simbols nor da ka ier ci nedr kst utiliz t kop ar citiem m jsaimniec bas atkritumiem Jums j r p jas par cilv ku vesel bas un vides aizsardz bu nododot lietoto apr kojumu otrreiz jai p rstr dei pa lietotu elektrisko un elektronisko ier u sav k anas punkt Lai ieg tu pla ku inform ciju l dzu sazinieties ar savu m jsaimniec bas atkritumu likvid anas dienestu Utylizacja zu ytego sprz tu przez u ytkownik w w prywatnych gospodarstwach domowych w krajach Unii Europejskiej Ten symbol oznacza e nie wolno wyrzuca produktu wraz z innymi domowymi odpadkami Obowi zkiem u ytkownika jest ochrona zdrowa ludzkiego i rodowiska przez przekazanie zu ytego sprz tu do wyznaczonego punktu zajmuj cego si recyklingiem odpad w powsta ych ze sprz tu elektrycznego i elektronicznego Wi cej informacji mo na uzyska od lokalnej firmy zajmuj cej wywozem nieczysto ci Portuguese notice Romanian notice Descarte de equipamentos usados por utilizadores dom sticos na Uni o Europeia Este s mbolo indica que n o deve descartar o seu produto juntamente com os outros lixos domiciliares Ao inv s disso deve proteger a sa de humana
221. ternos ni la arroje al fuego o al aqua Sustituya las bater as s lo por el repuesto designado por HP Las bater as los paquetes de bater as y los acumuladores no se deben eliminar junto con los desperdicios generales de la casa Con el fin de tirarlos al contenedor de reciclaje adecuado utilice los sistemas p blicos de recogida o devu lvalas a HP un distribuidor autorizado de HP o sus agentes Para obtener m s informaci n sobre la sustituci n de la bater a o su eliminaci n correcta consulte con su distribuidor o servicio t cnico autorizado Power cords The power cord set must meet the requirements for use in the country where the product was purchased If the product is to be used in another country purchase a power cord that is approved for use in that country The power cord must be rated for the product and for the voltage and current marked on the product electrical ratings label The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product In addition the diameter of the wire must be a minimum of 1 00 mm or 18 AWG and the length of the cord must be between 1 8 m 6 ft and 3 6 m 12 ft If you have questions about the type of power cord to use contact an HP authorized service provider EY NOTE Route power cords so that they will not be walked on and cannot be pinched by items placed upon or against them Pay particular attention to the plug elect
222. the Tape Autoloader Check the EBS matrix at http www hp com go ebs to verify that your HBA is supported on your server and qualified for the Autoloader A server that uses Fibre Channel disks needs at least two FC ports Using the same port for disk and tape access will cause performance degradation SAN connection All switches between the host and the Autoloader must be of the appropriate type A 2 Gb switch in the path may result in performance degradation when backing up highly compressible data Configure zoning on the Fibre switch so only the backup servers may access the Autoloader See the switch manual for information on zoning Choosing a location If you plan to mount the device in a rack select an open rack location ideally near the center of the rack or higher with access to the host server and a power outlet You may also set the Autoloader on a shelf in the rack In this case you must attach the feet during the installation process If you plan to set the Autoloader on a table select a level area large enough to support both edges of the Autoloader with access to the host server and a power outlet Choose a location that meets the criteria shown in Table 10 on page 31 Table 10 Location criteria Criteria Definition The Autoloader can only be placed on a flat surface if the support feet have been properly applied or the Autoloader is mounted in the optional tabletop conversion cover Select a location that
223. the administrator password if requested The display reads Left Magazine Unlocked or Right Magazine Unlocked Pull the released magazine out of the device The screen displays Insert Left Magazine or Insert Right Magazine The Autoloader cannot perform any other operation until the magazine is replaced After exchanging tapes in a magazine slide the magazine completely into the Autoloader The magazine locks into place after it is correctly installed and the Autoloader inventories the magazine Using the remote management interface To login select the Administrator Account Type enter the administrator password and press Sign In Command View MSL Figure 78 RMI login page HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 161 Go to the Operations Magazines page This page allows you to release the right left or both magazines from the Autoloader Identity Configuration Operations Support Release Magazine Magazine Right ze Figure 79 Operations Magazines page Using the manual magazine release 1 From the back of the Autoloader determine which magazine needs to be removed using Figure 11141 Figure 80 Manual magazine release holes 1 Right magazine release 2 Left magazine release 162 Upgrading and servicing the Tape Autoloader 2 Push a small metal pin or paper clip about 1 5 cm 0 6 inch into the appropriate release hole to push on the release latch see Figure 81 while another p
224. the cord into the power outlet From the front panel push the round power button to power on the device From the front panel set the new SCSI ID see Changing the SCSI address parallel SCSI devices Configuration gt Change Drive on page 92 A Power off the device by depressing the power button on the front panel X TIP The SCSI ID can also be changed from the RMI Configure Drive screen once the RMI is configured See Changing the drive configuration page 64 Connecting the parallel SCSI cable parallel SCSI devices only EY NOTE LTO 3 and LTO 4 tape drives are Ultra 320 SCSI LVD devices Use only cables and terminators specified for Ultra 320 or labeled as MultiMode LTO 2 tape drives are Ultra 160 SCSI LVD SE devices use only cables and terminators specified for Ultra 160 or Ultra 320 or labeled as MultiMode EY NOTE For optimal performance a parallel SCSI tape drive should be the only device on the bus To connect the parallel SCSI cable to the device 1 HP recommends that the host server be powered off before attaching new devices 2 Attach one end of the parallel SCSI cable included in the accessory package to one of the connectors on the back panel of the tape drive see Figure 16 11135 Figure 16 Attaching the parallel SCSI cable to the tape drive 38 Installing the Tape Autoloader 3 Attach the other end of the parallel SCSI cable to the connector on the parallel SC
225. the first power on after unpacking or moving the device or after replacing the chassis ensure that the shipping lock was removed from the top and stored on the back panel see Removing the shipping lock on page 34 e If the device was moved or shipped with tape cartridges in the magazines verity that the cartridges did not come out of the magazines to obstruct the robotic e Ensure that nothing is stacked on top of the device because any weight on top of the device can bow the top cover down and interfere with the robotics If the Autoloader has a tabletop conversion cover verify that no more than 15 kg 33 lb is on top of the cover Ensure that the device is either mounted in a rack with its rack kit or in a tabletop conversion cover If the Autoloader is not mounted in a rack or in the tabletop conversion cover ensure that the six support feet are installed and that all of them are standing on a flat surface The device must be supported under both of its side edges or the bottom can bow and impede robotic movement e Remove all magazines and look for any obstructions to the robot Run the wellness test SE Ends of gripper movement not in expected range e Remove all magazines and look for any obstructions to the robot Run the wellness test SF Ends of slider movement not in expected range gt If the error consistently happens on the same slot try different tape cartridges in that slot
226. ther household waste Instead you should protect human health and the environment by handing over your waste equipment to a designated collection point for the z recycling of waste electrical and electronic equipment For more information please contact your household waste disposal service 182 Regulatory compliance and safety Bulgarian notice Czech notice U3xBbpnaHe Ha OTNAQbYHO o6opyABaHe OT NoTpeOuTenu B uaCTHM HOMakuHCTBa B EBponenckna CR Tosn cumBon BbpXy MpoAyKTa nnn onakoBKaTa My NOKa3Ba 4e MpoAyKTbT He Tpa0Ba Ma Ce U3XBBPNA 3aeOHO c Dpyrute OuToBu otnagbyn BmMecTo Tosa papa Da npegnasnTe YOBELUKOTO 3Apase n okonHaTa cpega KaTO npenanete OTNAQBYHOTO OOopyABaHe B npegHasHayeH sa ceOnpaHeTo My NYHKT 3a peuuknupaHe Ha Hengnoni3Baemo ENEKTPUYECKO N ENEKTPOHHO GopyAaBane 3a GONBNHUTeENHa UHPpOpMauna ce cBbpxeTe c pupMaTa no UyUCTOTA YMNTO ycnyru usnonsBaTe Likvidace za zen v dom cnostech v Evropsk unii Tento symbol znamen e nesm te tento produkt likvidovat spolu s jin m domovnim odpadem M sto toho byste m li chr nit lidsk zdrav a ivotn prost ed t m e jej p ed te na k tomu ur en sb rn pracovi t kde se zab vaj recyklac elektrick ho a elektronick ho vybaven Pro v ce informac kontaktujte spole nost zab vaj c se sb rem a svozem domovn ho odpadu Bortskaffelse af brugt udstyr hos brugere i private hjem i EU Dette symbol betyder at produktet ikke m b
227. tically configured address The default is Off Static Assigned Address configures the address when Static Addressing Enabled is On You can select the standard prefix FE80 or the prefix of a nearby router Enter the remainder of the address and click Add To remove an IPv static IP address click Delete next to the address in the Current IPv6 Addresses pane Configuration Network Management Use the Configuration Network Management page to enable and configure SNMP Simple Network Management Protocol which allows applications such as HP Systems Insight Manager http www hp com products SysteminsightManager to manage the device The device supports both SNMP configuration and SNMP traps SNMP can only be configured with the RMI it cannot be configured with the OCP Command View TL TapeAssure provides comprehensive summaries and detailed information about the properties performance utilization and health of all tape drives and media for all monitored HP libraries This data can be exported on demand or at scheduled times to a comma separated values csv file for analysis with spreadsheet programs or custom scripts HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 67 ently Configuration Save Restore SNMP Configuration SNMP Enabled IPud SNMP Target Addresses IPu Target 1 15 38 73 74 Version SNMPv1 Y IPy4 address or Host name and domain IPud Target 2 0 0 0 0 Version SNMPv1 Pw
228. ting Guide at http www hp com support pat The process of backing up files goes through many devices from the files in the file system on the disk through the backup server and out to the Autoloader all managed by software running on an operating system The backup process can only run as fast of the slowest link in this chain To find the performance bottlenecks in your system check the specifications and performance of the e Average file size on page 118 e File system type on page 119 Connection from the host server to the disks on page 119 e Operating system configuration on page 122 e Backup server on page 124 e Backup type on page 124 Connection from the host server to the device on page 125 e Media on page 127 Average file size The hard drive must seek to the position of a file before it can start reading The more time the disks are seeking to files the lower the performance To determine the average file size divide the size of the backup by the number of files See the performance impact of your system s average file size in Table 27 Table 27 Performance impact of various file sizes Average file size Performance impact Recommendations e If possible do NOT use a file by file backup method gt For backups with an average file size lt 64 k HP recommends using a se quential image backup that backs up POOR Lots of small files require the disk t
229. tive screws on the front bezel see Figure 14 2 Slide the device onto the rails 36 Installing the Tape Autoloader 3 From the front of the device secure the front bezel to the rack using a 2 Phillips screw driver placed through the small holes in the mounting bracket to tighten the captive screws on each side of the device a a g D a 2 a D Ke D 11157m Figure 14 Securing the Autoloader to the rack Installing the Tabletop Conversion Kit If you do not have the optional Tabletop Conversion Kit skip this step and continue with Connecting the SCSI cable parallel SCSI devices only The Rack to Tabletop Conversion Kit supports the edges of the Tape Autoloader and is capable of holding 15 kg 33 lb To install the cover 1 Le Place the cover on a flat level surface behind the device Slide the device into the cover until the front panel of the device is aligned with the cover see Figure 15 11171 Figure 15 Installing the tabletop conversion cover Tighten the captive screws on the front panel until the cover is secure Changing the SCSI address parallel SCSI drives only If you have multiple parallel SCSI devices on the SCSI bus and another device is already using SCSI ID 4 you must change the SCSI ID of the Autoloader To change the SCSI ID HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 37 1 Plug the power cord into the power connector on the back panel and then plug
230. ttings Press Enter to select Press Previous or Next until the screen displays IPv4 Networking Enabled Press Enter to select Press Previous or Next until the screen displays DHCP Enabled To change the setting press Enter Press Next until the screen shows the desired setting Press Enter to accept the new setting If DHCP is disabled press Previous or Next until the screen displays IP Address The second line displays the current IP address To change the IP address press Enter The screen displays Set IP Address with the first number flashing Press Previous or Next to change the flashing number to the correct value Press Enter to select the next number until all numbers have been set The screen displays New IP Address Press Previous or Next until the screen displays Subnet Mask Address To change the Subnet Mask Address press Enter The screen displays Set Subnet Mask Address with the first number flashing Press Previous or Next to change the flashing number to the correct value Press Enter to select the next number Repeat Step 9 until all numbers have been set The screen displays New Subnet Address Press Previous or Next until the screen displays Gateway Address To change the Gateway Address press Enter The screen displays Set Gateway Addr with the first number flashing Press Previous or Next to change the flashing number to the correct value Press Enter to select the next number Repeat Step 12 until all numb
231. u laite s hk tai elektroniikkaj tteen kierr tyspisteeseen Lis tietoja saat j tehuoltoyhti lt Mise au rebut d quipement par les utilisateurs priv s dans l Union Europ enne Ce symbole indique que vous ne devez pas jeter votre produit avec les ordures m nag res Il est de votre responsabilit de prot ger la sant et l environnement et de vous d barrasser de votre quipement en le remettant une d chetterie effectuant le recyclage des quipements lectriques et lectroniques Pour de plus amples informations prenez contact avec votre service d limination des ordures m nag res Entsorgung von Altger ten von Benutzern in privaten Haushalten in der EU Dieses Symbol besagt dass dieses Produkt nicht mit dem Haushaltsm ll entsorgt werden darf Zum Schutze der Gesundheit und der Umwelt sollten Sie stattdessen Ihre Altgerate zur Entsorgung einer daf r vorgesehenen Recyclingstelle f r elektrische und elektronische Ger te bergeben Weitere Informationen erhalten Sie von Ihrem Entsorgungsunternehmen f r Hausm ll 184 Regulatory compliance and safety Greek notice ATroppiwn XPNOTOU EOTTAIGHO AT IDIWTEC XP OTEC OTNV Eupwtraikn Evwon AUTO TO GCUUBOAO ONUGivE OTI SEV TIPETTE VA ATTOPPIWETE TO TIPOIOV YE TA AorTr OIKIAKG ATTOPP LMATA AVT BETA TIPETTE VA TTPOOTAT WETE TNV av8puwTTIVn uye a Kal To TTEPIB AMOv TrapadiSovtac Tov XPNOTO efoTTAICU gac o EEOUTDIOOOTNUEVO onpe o ou oy g yia
232. uit dan die in deze handleiding worden beschreven Alleen door HP geautoriseerde technici mogen het apparaat repareren 180 Regulatory compliance and safety French laser notice AN AVERTISSEMENT cet appareil pout tre quip d un laser class en tant que Produit laser de classe 1 et conforme o la r glementation de la FDA am ricaine et la norme 60825 1 de l IEC Ce produit n met pas de rayonnement dangereux L utilisation de commandes de r glages ou de proc dures autres que ceux qui sont indiqu s ici ou dans le manuel d installation du produit laser peut exposer l utilisateur des rayonnements dangereux Pour r duire le risque d exposition o des rayonnements dangereux Ne tentez pas d ouvrir le boitier renfermant l appareil laser Il ne contient aucune pi ce dont la maintenance puisse tre effectu e par l utilisateur Tout contr le r glage ou proc dure autre que ceux d crits dans ce chapitre ne doivent pas tre effectu s par l utilisateur Seuls les Mainteneurs Agr s HP sont habilit s r parer l appareil laser German laser notice AY VORSICHT Dieses Ger t enth lt m glicherweise einen Laser der nach den US amerikanischen FDA Bestimmungen und nach IEC 60825 1 als Laserprodukt der Klasse 1 zertifiziert ist Gesundheitssch dliche Laserstrahlen werden nicht emittiert Die Anleitungen in diesem Dokument m ssen befolgt werden Bei Einstellungen oder Durchf hrung sonstiger Verfahren di
233. unicate with the robotics e If the Autoloader is detected by the operating system but is listed as an unknown or generic device e Make sure that the proper device driver if applicable is installed for the device Check your software provider s website for the latest drivers and patches EY NOTE Many backup applications use their own drivers Before installing a driver make sure it is not in conflict with the application software 108 Troubleshooting If you continue to have problems with a parallel SCSI Autoloader check the following Ensure that the device is compatible with the parallel SCSI host adapter and backup application you plan to use For a list of compatible parallel SCSI host bus adapters and application software check with your parallel SCSI host adapter manufacturer backup application vendor or the HP support website at http www hp com go ebs EY NOTE The host bus adapter should be SCSI 3 LVDS A single ended parallel SCSI host bus adapter severely degrades performance Also if any SE devices are on the same parallel SCSI bus all of the devices on the bus slow down to SE speed which severely degrades performance The Autoloader is NOT compatible with a standard differential Diff or high voltage differential HVD SCSI bus e Verity that your HBA is supported by the host computer and qualified with the Autoloader Refer to the EBS matrix at http www hp com go ebs for current HBA compati
234. upport 18 parallel SCSI requirements 18 parallel SCSI troubleshooting backup application 108 compatibility 109 device driver 108 termination 109 parts proper handling 193 storing 193 transporting 193 password default 51 password locks enabling 100 power cord compliance notice 191 current rating 191 set 191 voltage rating 191 preventing electrostatic damage 193 product specification data storage 15 data transfer rate 15 LTO generation 15 SCSI parallel interface 15 R rebooting OCP 100 RMI 78 regulatory compliance Canadian notice 176 European Union notice 177 identification numbers 175 Japanese notices 177 Korean notices 178 laser 180 Taiwanese notices 178 remote management interface 49 repairing removing stuck tapes 113 reseller HP 171 restore defaults OCP 95 RMI 49 S SAS cabling 109 SAS host adapter troubleshooting 110 HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 201 SAS troubleshooting backup application 110 compatibility 110 device driver 110 SCSI ID 15 shipping lock 34 166 SNMP configuring 67 Specifications environmental 173 physical 173 static dissipating work mat 193 static safe containers storing products 193 transporting products 193 straps ground boot 193 heel 193 toe 193 Subscriber s Choice HP 171 support cleaning the tape drive 97 RMI 79 downloading a support ticket OCP 105 RMI 79 firmware upgrade ta
235. ve to eject a tape Sup port gt Force Drive To Eject Tape on page 105 F6 No drive installed A tape drive has never If a tape drive is installed re seat it by been installed removing it and replacing it Upgrade the tape drive firmware to the current version and try to download the WER support ticket again F7 Suppor ticket Qownioda irom arive mot Use the OCP or RMI to power cycle the possible 3 tape drive and then retry the operation Attempt to use L amp TT to get the tape drive support ticket F8 Invalid drive command Update the tape drive firmware to the current version F9 Invalid drive parameter Try the operation again If the error occurs again contact HP cus FA SDCI microcode error tomer support FB Drive logged out Update the tape drive firmware to the current version Internal SCSI command failed with check a i FC Ge Try the operation again condition If the error occurs again contact HP cus FD Internal SCSI command timeout tomer Suppori Gripper The part of the robotics assembly that pinches media in order to grip it Slider The part of the robotics assembly that plunges in and out for get and put operations SElevator The part of the robotics assembly that moves in the vertical direction Rotation The part of the robotics assembly that turns the robot to face each magazine and the drive Sled The part of the robotics assembly that moves the robot towards the OCP or back towards the drive Er
236. verview 8 O O Lt 11256 Figure 2 Operator control panel LEDs 1 Green Ready Illuminated when power is on Blinking when there is tape drive or robotics activity Clean Illuminated when the tape drive has determined that a cleaning cartridge should be 2 Amber used Cleaning is only necessary when the device directs you to do so Additional cleaning is not necessary 3 Amber Attention Illuminated if the device has detected a condition that requires attention by the operator 4 Amber Error Illuminated if an unrecoverable error occurs A corresponding error message displays on the LCD screen see Troubleshooting on page 107 for more information Back panel overview The back panel provides access to the drive interface connectors the tape drive the power connector the Ethernet serial and USB ports and the magazine release holes as shown in Figure 3 Figure 4 and Figure 5 Figure 3 Back panel overview with parallel SCSI tape drive 1 Power connector 2 Fan vent 3 Tape drive 4 Magazine release hole 5 Ethernet port 6 Serial port Factory use only 7 USB port 8 Shipping lock storage location 10 Pull out tab containing the serial number and other 9 68 pin parallel SCSI connector piodud information 11 Tape drive LED HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 23 Figure 4 Back panel overview with SAS tape drive 1 Power connector 3 Tape drive 5 Ethernet port 7 U
237. vice 11142 Figure 61 Removing a tape from the mailslot Status Information The Status Information menu provides access to the following status options 86 Inventory Status Information gt Inventory on page 87 Autoloader information Status Information gt Autoloader Information on page 88 Drive information Status Information gt Drive Information on page 88 Component status Status Information gt Component Status on page 89 Operating the Tape Autoloader e Network information Status Information gt Network Information on page 89 To access the Status Information menu 1 From the Home screen press Previous or Next until the screen displays Status Information Press Enter to select 2 Press Previous or Next until the screen displays your selected function Press Enter to select Inventory Status Information gt Inventory This option provides information on which slots have cartridges and which are empty The second line on the screen displays one of Full tapes without bar code labels Bar code identification from the tape gt Empty The device has the following inventory locations Mailslot e Left magazine e Right magazine Drive Each location provides different information Drive or Mailslot The screen display may read Mailslot AESO32L3 where AESO32L3 is an example of the bar code number on the tape or it may read Full or Empty e Left or right
238. vice guide 169 Convention Element e Keys that are pressed Text entered into a GUI element such as a box Bold text GUI elements that are clicked or selected such as menu and list items buttons tabs and check boxes Italic text Text emphasis gt File and directory names System output Code Commands their arguments and argument values Monospace text Code variables Monospace italic text P 7 Command variables Monospace bold text Emphasized monospace text A WARNING Indicates that failure to follow directions could result in bodily harm or death A CAUTION Indicates that failure to follow directions could result in damage to equipment or data IMPORTANT Provides clarifying information or specific instructions EY NOTE Provides additional information AC TIP Provides helpful hints and shortcuts Customer Self Repair HP customer self repair CSR programs allow you to repair your StorageWorks product If a CSR part needs replacing HP ships the part directly to you so that you can install it at your convenience Some parts do not qualify for CSR Your HP authorized service provider will determine whether a 170 Support and other resources repair can be accomplished by CSR See Table 40 for the Customer Self Repair status of replaceable parts for this product For more information about CSR contact your local service provider
239. ving and replacing magazines Operations gt Unlock Left or Right Magazine on page 97 The Autoloader will not perform any other action while a magazine is out of the device Insert the tape cartridges into the magazine See Magazines on page 47 5 Slide the magazine into the Autoloader Remove the other magazine insert the tape cartridges and replace the magazine Verifying the installation Verify that the device has the current firmware revision To see the firmware revision on the front panel 1 From the Home screen press Next until the display shows Status Information Press Enter 2 Press Next until the display shows Autoloader Information Press Enter 3 Press Next until the display shows the Firmware Rev To find the current firmware revision visit the HP Support website http www hp com support If necessary update the device firmware e From the RMI see Determining and updating firmware on page 77 e From the OCP see Upgrading firmware Support gt Autoloader FW Upgrade Support gt Drive FW Upgrade on page 103 Using HP Library and Tape Tools L8TT which can be downloaded free of charge from hitp www hp com support Tapelools After configuring the Autoloader you can save the configuration settings to a USB flash drive from the OCP or to a file from the RMI Configuration Save Restore screen Having a backup of the Autoloader configuration is helpful when recovering from a co
240. ving the shipping lock Mounting the device in a rack Installing the Tabletop Conversion Kit Changing the SCSI address Connecting the SCSI cable parallel SCSI devices only Connecting the Fibre Channel cables Fibre Channel devices only Connecting the SAS cable SAS devices only Powering on the device Configuring the device Verifying the connection Labeling and loading the tape cartridges Verifying the installation Configuring additional features Preparing the host IMPORTANT Use proper procedures to prevent electrostatic discharge ESD see Appendix Electrostatic discharge on page 193 Use wrist grounding straps and anti static mats when handling internal components Follow these general steps If the host server is connected to a network check with the system administrator before powering off the computer For parallel SCSI Autoloaders install a parallel SCSI host bus adapter HBA that supports multiple LUNs Refer to the manuals for the host computer and the HBA for installation information See Parallel SCSI host bus adapters HBAs on page 18 for HBA requirements HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 27 For SAS Autoloaders install a SAS host bus adapter HBA with an external SAS connector that supports multiple LUNs Refer to the manuals for the host computer and the HBA for installation information See Planning the SAS configuration on page 29 for configur
241. y terminator into the connector An appropriate terminator is shipped with parallel SCSI devices U A measure of chassis height 1U in rack measurement is 44 45 millimeters 1 75 inches USB Universal Serial Bus A serial bus standard used to interface devices World Wide A unique identifier in a Fiber Channel or SAS storage network also called a Identifier World Wide Name WWN The first three bytes are derived from an IEEE Organizationally Unique Identifier OUI which identifies the manufacturer or vendor The remaining five bytes are assigned by the vendor WORM An acronym for Write Once Read Many times a class of optical recording systems that allow recording and adding data but not altering recorded data 198 Glossary Index A administrator password changing OCP 90 RMI 69 restoring to null RMI 72 setting OCP 90 alerts configuring RMI 72 Autoloader modes OCP 92 RMI 61 automatic cleaning configuring OCP 95 RMI 61 B backup application parallel SCSI troubleshooting 108 SAS troubleshooting 110 battery replacement notices 188 boot straps using 193 C cables parallel SCSI 108 SAS 109 Canadian notice 176 Command View TL 17 compatibility parallel SCSI troubleshooting 109 SAS troubleshooting 110 configuration settings restoring from file RMI 72 saving to a file RMI 72 configure administrator password OCP 90 RMI 69 alerts RMI 72 Autoloader OCP 92 RMI 61 autom
242. yed Do not force a SAS cable s mini SAS connector into the tape drive mini SAS connector because it might be keyed differently EY NOTE SAS signal rates require clean connections between the HBA and tape drive Do not use adapters or converters between the HBA and the tape drive For reliable operation use a maximum SAS cable length of six meters HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 39 Powering on the device A WARNING This product can only be used with an HP approved power cord for your specific geographic region Use of a non HP approved power cord may result in 1 not meeting individual country specific safety requirements 2 insufficient conductor ampacity that could result in overheating with potential personal injury and or property damage and 3 an unapproved power cord could fracture resulting in the internal contacts being exposed which potentially could subject the user to a shock hazard HP disclaims all liability in the event a non HP approved power cord is used To power on the Autoloader 1 To use the web based management interface connect an Ethernet cable to a working LAN connection and to the Ethernet connector on the back of the Autoloader Attach the power cable to the power connector on the back panel of the Autoloader see Figure laa Figure 17 Attaching the power cord Plug the power cable into the nearest properly grounded power outlet Power on the devic
243. your network administrator for help Verify that the device has been configured with a valid static network address or DHCP has been enabled so the device can obtain a net work address If using DHCP write down the device s network address from the OCP Information menu If the device did not obtain a valid address via DHCP verify that the DHCP server is up and the device has network access to it If necessary set a static network address instead Cannot connect to the remote management interface RMI Enter the device s IP address into the address bar of a web browser connected to the same LAN as the device If the RMI web page does not display ping the device s IP address If the ping fails verity that the device has a valid network address and that there are no firewalls or other obstructions to network tratfic between the computer with the web browser and the device See your network administrator for help Table 26 Cleaning problems Problem Solution Make sure you are using an Ultrium Universal cleaning cartridge see Tape cartridges on page 43 Cannot load the cleaning cartridge Make sure the cleaning cartridge has not expired A cleaning cart ridge will expire after 50 cleaning cycles Contact your service representative HP StorageWorks 1 8 G2 Tape Autoloader User and service guide 117 Performance problems A TIP For more performance troubleshooting information see the Performance Troubleshoo
244. yption Kit supports your manual security policies and procedures by providing secure storage for encryption keys Access to the key server tokens and their backup files is protected with user specified passwords You will need to create processes to protect the tokens and secure the passwords IMPORTANT When encryption is enabled with the Encryption Kit the Autoloader will not use encryption keys from other sources such as a key management system or application software Disable encryption in applications writing to the Autoloader when encryption is enabled with the Encryption Kit Applications that attempt to control encryption while encryption is enabled with the Encryption Kit will not be able to do so which can cause backups or other write operations to fail Command View TL TapeAssure HP Storage Works Command View TL software provides a browser based GUI for remote management and monitoring of most HP libraries through a LAN With Command View TL you can view and analyze the performance and health of the LTO 4 and LTO 5 tape drives and media in multiple HP MSL2024 MSL4048 MSL8048 and MSL8096 Tape Libraries and 1 8 G2 Tape Autoloaders at the same time In addition the information shown in TapeAssure is more extensive than that shown in the RMI Command View TL software is installed on a management station The management can also be used to manage HP StorageWorks EML and ESL Tape Libraries For best performance the management

Hewlett Packard Enterprise StorageWorks 1/8 Ultrium 920 G2 Tape Autoloader

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