Home

iHome iA100

image

Contents

1. Alarm 1 a Press and hold the Alarm 1 Button until the alarm time flashes at the bottom of the display b Press the or Button to set the desired alarm time Hold to advance rapidly c Press Alarm 1 again then press the or Button to set alarm frequency 7 days weekdays weekend or custom TIP If custom is selected you must use the iHome Sleep app to set custom alarm days d Press Alarm 1 again then press the or Button to select an alarm source to wake to iPod Radio Playlist or Tone Select iPod to wake to docked iPad iPhone or iPod e If radio is the selected alarm source press the PII Button as needed to select a preset station or the 4 or gt Button to tune the radio to a desired station If playlist is selected you will wake to a random song on a custom playlist on your iPhone iPod You must first create the custom playlist on your iPad iPhone iPod and name it iHome e f tone is selected you can use the iHome Sleep app to choose a tone to wake to e Press Alarm 1 again then press the or Button to set the alarm volume f Press Alarm 1 again to confirm alarm setting and exit alarm setting mode To set alarm 2 follow above steps using Alarm 2 Button Note If iPod is the selected alarm source but the unit does not detect an iPad iPhone iPod the unit will default to the tone alarm If Playlist is the source and the unit does not detect a custom iHome playlist the alarm will wake to the last played s
2. fen e iPod Bluetooth FM or aux in Bedtime Button Snooze Dimmer Button Wakeup Button REAR VIEW EQ Button Pairing Button Nap Button Alarm 1 Button Clock Adjust Button Alarm 2 Button AC Adaptor Jack Aux in Jack FM Antenna Wire 1A100 Display Time Display Alarm 1 Indicator PM Indicator AM Indicator Alarm 2 Indicator iHome App Indicator Battery Low Indicator Bluetooth Indicator NOTE AM PM indicators will not appear l l when clock is set to 24 hour display mode Radio Alarm Time iPod Display Using the iA100 Connecting the iA100 to Power Source Please read rating label at the bottom of system for power input and other safety information Connect the AC adaptor cable plug into the DC jack on the back of the system then plug the AC cord of the AC adaptor into the wall outlet Turning the iA100 ON or OFF Press the Power App Button on the iA100 at any time to turn the iA100 On or Off Note that a docked iPad iPhone or iPod will continue to charge when the unit is turned off as long as the AC adaptor is plugged in iPod Classic 1G and 2G will not charge Time Sync The iA100 Time Sync feature allows you to sync the time setting on the iA100 to the time from your iPad iPhone or recent model iPod iPod touch iPod nano and iPod Classic older iPod models such as iPod mini do not support this feature 1 Press the Clock Button located at the back of the unit Time Sync flashes on the lower part of
3. sure your device is powered and streaming music Bluetooth music EN Device is not charged Make sure your device is adequately charged to last through the set alarm time Device does not support A2DP and AVRCP If your device does not support the A2DP and AVRCP Bluetooth profiles profiles set your alarm to wake to radio Calls don t Volume on iA100 is too low Raise volume on the iA100 sound clear l Poor connection or cell phone reception Retry call after moving phone for better reception connection Dialing out error Some phones do not support dialing out Check your cell phone owner s manual or website to see if message while listening to Bluetooth music your phone supports dialing out while listening to Bluetooth music If it does not turn off music before attempting to dial 13 iA100UK 082010 B SDI Technologies 2010 All rights Reserved Printed in China
4. 1234 socket d A screen on phone should confirm successful pairing 3 Making and Once the iA100 is linked with your phone Answering Calls a Dial the number on your phone b To answer the phone press the Talk Button Press the End Button to end the call NOTE If you have call waiting press the Talk Button to answer a second call and place the first on hold 4 Setting Clock with Time Sync Dock your iPad iPhone or iPod see steps 7 and 8 Press and release the Clock Button located on back of the iA100 TIME SYNC will appear on the display followed by TIME UPDATED upon successful syncing iA100 Quick Start 5 Mode Select Radio Operation a Press the Mode button as needed to select iPod Bluetooth FM radio or Aux in mode b To set FM presets in radio mode press the Pll Button to select a preset number P1 P6 and then hold the ii Button until the selected preset number begins flashing in the display C Press the or Button to tune radio to a desired station d Press the gt Il Button to confirm the preset number for the current station 6 Setting Alarm 1 or Alarm 2 a Press and hold Alarm 1 or Alarm 2 Button until the time flashes to set Alarm 1 or 2 Substitute Alarm 2 button in steps below to set Alarm 2 b Press the or Button to set alarm time c Press Alarm 1 then press the 4 or Button to set alarm frequency weekdays etc d Press Alarm 1 again then press the 4 or Bu
5. door located on the bottom of the unit 2 Please make sure the AC adaptor is connected Otherwise all settings may be lost during battery replacement 3 Insert 2 AA batteries checking that the polarity and ends of the battery matches the drawing near the battery compartment Close the compartment door Note Make sure you dispose of batteries properly see your local regulations Battery Warning For models that require more than one battery Do not mix with used or other battery types brands Do not heat above 75 C 167 F Replace all batteries at the same time Do not expose contents to water Do not open batteries Do not charge or recharge e Do not dispose of in fire Do not install backwards CAUTION Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type The batteries battery pack amp batteries installed shall not be exposed to excessive heat such as sunshine fire or the like The mains plug is used as disconnect device and it shall remain readily operable during intended use In order to disconnect the mains plug from the mains completely the mains plug should be disconnected from the mains socket outlet completely Do not place any naked flame sources such as lighted candles on the apparatus When discarding batteries environmental problems must be considered and local rules or laws governing the disposal of these batteries must be followed strictly il
6. e Model iA100 Bluetooth Audio System for iPad iPhone iPod works with iHome Sleep alarm clock app A iHome Radio internet radio app Available on th App Store Questions Visit www ihomeintl com Table of Contents OE EE TT UTR 1 Controls and Indicators iA100 Display ccccccccecceseseeseeeeecececeeeseeeeeeeceeceeeeseseeeeessseceeeeeesseseaeaeaeesceeeeeesessssaagageeeseeeeeees 4 Beg 22100 M E 5 Veina me ANS No t 6 Listening to iPad iPhone iPod Listening to RACIO cccccccceccceeeeeeeeeeeceeeeeeeeeeaeaeeeeeeeesseeseeeeeesseeeeeeeeesasaeeeeeeesssaeeeeeeeeeaas 7 Listening to other portable audio devices Listening to Bluetooth MUSIC ccccseceececeecseeeeeeeeeeeeeeeeeeeesseeeeeeeeeeaaaeeeeeeeeeas 8 Making Calls with Bluetooth Mobile Phone Sleep Operation Nap Operation ccccccccssssseseececeeeeeesaeeeeeseeeeeeeeeeeeeeaas 9 Dimmer Operation Replacing Clock Backup Batteries Battery Warning c cccccccecsseseeeeeeeceeeeeeeeeeeeaaeeeeeeeseaaeeseeees 10 A Consumer Guide to Product Safety cccccccccccssceesseseeceeeeeeeeeaeeeeesseeeeeeeeeeesaeeessseeeeeeeeeesseeeeeseseseeeeeeeeesesssaaaaaeeeeeeeees 11 Touple HOOO MER ERE P 12 NOTE The iA100 is designed for use with Bluetooth wireless devices compat
7. e iA100 to adjust the system sleep volume The sleep volume will remain at that level the next time you enter sleep mode until controls are changed 5 To stop listening at any time press the ri Button on the iA100 to turn it off Nap Operation Nap mode lets you set an alarm separate from the Alarm 1 and Alarm 2 settings The nap wake to source by default is the tone alarm 1 Press the Nap Button located on the back of the unit as needed to adjust the nap timer for 5 10 15 20 30 45 60 90 or 120 minutes or OFF 2 When the display changes back to show the real time pressing the Nap Button once will show the nap time remaining Pressing it again will change nap time to the next highest setting Co N gt Dimmer Operation During normal operation press the Snooze Button to control the brightness of the LCD display Replacing Clock Backup Batteries The iA100 comes with 2 x AA backup batteries installed to provide backup alarm operation and clock settings in the event of a power failure When the battery low Replacing Backup Batteries indicator appears on the diisplay it s time to replace the batteries When the Backup Batteries have been installed and a power failure occurs or the AC cord is accidentally disconnected the display backlight will not remain lit but current time and alarm time settings will be temporarily maintained Otherwise you must reset the time and alarm settings 1 Open backup battery compartment
8. eed forward or reverse music search of the current track Adjusting Sound on the iA100 You can adjust the sound on the iA100 while listening to any sound source 1 Press the or Button on the iA100 to adjust the system volume For best sound press and hold the EQ Button located on the back of the unit and press again as needed to cycle to treble bass and mid range sound options then press 4 or Button to adjust each option The Bongiovi DPS sound enhancement circuitry is ON by default Press the Button to toggle the circuit on and off TIP You can also adjust EQ and Bongiovi effect with the iHome Sleep app Listening to Radio Setting up the Antenna 1 Extend FM wire antenna fully for best reception Do not strip alter or attach to other antennas Tuning and Playing the Radio 1 Press the Mode Button until the current FM radio frequency appears in the display 2 Press the 4 or Button to tune the radio to a desired station Hold briefly to have the radio autoscan search for the next clear station 3 To memorize a station as a preset A Press the PII Button as needed to step through the 6 presets P1 P6 to the number you wish to assign and then hold the Pil Button until the selected preset number begins flashing in the display B Press the or Button to tune the radio to a desired station Hold briefly to have the radio autoscan search for the next clear station C Press the PII Button to confirm the setti
9. er Station technology with active digital signal processing This instruction booklet explains the basic operation and care of the unit There are many exciting performance enhancements available by downloading the free iHome Sleep app from the iTunes App Store In addition the iHome Radio app available as a paid app at the iTunes App Store gives you access to thousands of internet radio stations around the globe For information on the iHome Sleep app and iHome Radio internet radio app and how they work with your iA100 please use these resources user forum http getsatisfaction com ihomeapps web www ihomeaudio com apps email apps ihomeaudio com Note app is for iPad iPhone and iPod touch only Please read this instruction book carefully before the unit is operated and keep it for future reference QDID B016961 iA100 Quick Start 1 Power 2 Pair Your Bluetooth enabled Phone with the iA100 Push plug head in Q a M Push button to A 4 mur r3 release plug head e E Cl a Select Bluetooth discover mode on your phone see your user manual b Press the Pairing button located on the back of on the iA100 The unit will Attach AC adaptor cable to DC enter Auto pairing mode and begin searching for a device to pair with jack on back of the iA100 and indicated by flashing Bluetooth and pairing icons plug the other end into a wall C If prompted enter pass code for iA100 on your device
10. ew device may need to be linked from the device itself see your device s user guide Bluetooth device iA100 charges iPhone and docking iPod Make sure your device is plugged into a working charger didn t charge up models only not other devices Sound is distorted Volume level is set too high Decrease the volume Sound source is distorted If original sound source is poor quality distortion and noise are easily noticed with high power speakers Try setting EQ to flat on your iPhone iPod or Bluetooth device setting Try setting EQ to flat on your iPhone iPod or Bluetooth device to flat on your iPhone iPod or Bluetooth device Bluetooth music is Bluetooth device is out of range of iA100 Move your Bluetooth device within 30 feet of the iA100 broken up Can t hear caller s Bluetooth device is out of range ofiA100 device is out of range of iA100 Move your cell Move your cellphone closer to iA100 closer to iA100 oice vol Volume on iA100 is too low Raise volume on iA100 My Bluetooth Headsets and other receivers will not pair Pair headset directly with phone or other transmitting device headset won t pair with the iA100 with the iA100 Others can t hear You are too far from iA100 microphone The mic is near the Snooze Button Move closer to the iA100 my voice voice isn t clear to listener Mic is muted Mute operation is on Press the Mute button to release mute 12 Trouble Shooting Can t wake to Device is not in play mode Make
11. i Button and press the or 9 Button on the iA100 to adjust the call volume 3 To end the call press the lt Button Dial Re dial Dialing 1 Once the iA100 is paired to a Bluetooth mobile phone you can use the keypad on your phone to dial a phone number Press the Button to cancel the call 2 To redial the last dialed number press the Button twice x2 3 Press the or Button on the iA100 to adjust the call volume NOTE Changes to volume settings for phone operation may affect the volume of other modes 4 To end a call press the Button Sleep Operation Sleep mode lets you sleep to iPad iPhone iPod Bluetooth music or the radio gradually lowering the volume until the unit shuts off at the selected time 1 Press the Bedtime Button to enter sleep mode The Sleep Icon will appear on the display to indicate sleep mode Sleep mode has a Gentle Sleep feature which gradually lowers the volume The unit will automatically turn off after the selected sleep time You can adjust the sleep timer from 120 90 60 30 15 minutes or OFF by pressing the Bedtime Button again When the display changes back to show the real time pressing the Bedtime Button once will show the sleep time remaining Pressing it again will change sleep time to next lowest increment 1A100 has independent volume setting for sleep mode so you can adjust the sleeping volume without affecting the alarm volume Press the or 4 Button on th
12. ible with the HFP HSP A2DP and AVRCP streaming audio profiles Refer to your Bluetooth device s user manual or technical support to determine if your Bluetooth device supports these profiles 6 This product bears the selective sorting symbol for waste electrical and electronic equipment WEEE This means that this product must be handled pursuant to European Directive 2002 96 EC in order to be recycled or dismantled to minimize its impact on the environment C For further information please contact your local or regional authorities Electronic products not included in the selective sorting process are potentially dangerous for the environment and human health due to the presence of hazardous substances Maintenance e Place the unit on a level surface away from sources of direct sunlight or excessive heat e Protect your furniture when placing your unit on a natural wood and lacquered finish A cloth or other protective material should be placed between it and the furniture e Clean your unit with a soft cloth moistened only with mild soap and water Stronger cleaning agents such as Benzene thinner or similar materials can damage the surface of the unit Getting Started Thank you for purchasing the iHome iA100 the app enhanced alarm clock radio for iPad iPhone or iPod Designed to play music through Bluetooth from your mobile phone or computer through Bluetooth or Line in the iA100 features Bongiovi Digital Pow
13. ng a confirmation beep will confirm the setting and the preset number you wish to assign Repeat steps A C to preset up to 6 stations 4 To listen to a preset stations use the Mode Button to select FM mode then press the gt II Button to choose the desired preset 5 Press the or x Button on the iA100 to adjust the system volume TIP Download the iHome Radio app from the App Store to enjoy thousands of internet radio stations from around the globe on your iA100 7 Listening to other portable audio devices You can play an MP3 player or other portable audio device through the iA100 via the Aux in Jack 1 Plug one end of an audio patch cord into the headphone or line out jack on your device and the other end of the patch cord into the iA100 Aux in Jack located on the back of the unit 2 Turn on the iA100 and press the Mode Button until Aux in appears in the lower part of display indicating Aux in playing mode 3 Turn on and play your device 4 Press the or 9 Button on the iA100 to adjust the system volume You may need to adjust your device volume too Remember to turn off your device when you are done playing it Listening to Bluetooth Music You need to pair your Bluetooth device with the iA100 before you can auto link to play stream Bluetooth music through the iA100 Pairing creates a permanent bond so two devices can always recognize each other Pairing 1 Press the Pairing Button to begin pairing ope
14. ong on your device The alarm cycle lasts for one hour make sure you have enough music on your iPad iPhone or iPod to last that long Reviewing and Disarming Alarms Turn Alarm Function On and Off Alarms are automatically armed when set Active alarms are indicated by alarm icons on the display 1 Press the Alarm 1 or Alarm 2 Button once The display will show the currently set alarm source and alarm time 2 Press the Alarm 1 or Alarm 2 Button again to disarm the alarm the associated alarm icon will disappear Press again to re arm the alarm Resetting the Alarm to Come on the Next Day 1 When the alarm is sounding press the ri Button to stop the alarm and reset it to come on the following day at the same time TIP When the iHome Sleep app is running press the wakeup button to access wake profiles When the app is not running you can press the wakeup button to shut off the unit and reset the alarm to come on at the set time Snooze 1 To program a custom snooze time press and hold the Snooze Button during normal operation when alarm is not sounding until the snooze minutes display appears Press the4 or Button to set the snooze time from 1 to 29 minutes TIP You can also adjust snooze time with the iHome 4Sleep app 2 Press the Snooze Button after the alarm sounds The alarm will be silenced and come on again 9 minutes later or at the custom minute interval you set Snooze can be pressed several times during the 1 hour alarm c
15. other than that provided Periods of Nonuse If the unit is to be left unused for an extended period of time such as a month or longer the power cable should be unplugged from the unit to prevent damage or corrosion Servicing The user should not attempt to service the unit beyond those methods described in the user s operating instructions Service methods not covered in the operating instructions should be referred to qualified service personnel Questions Visit www ihomeintl com 11 Trouble Shooting Possible Problem Solution O Unit doesn t respond AC adaptor isn t plugged to a wall outlet or Plug the AC adaptor into a wall outlet and plug the connector into no power the connector is not plugged into the power the AC jack on the unit supply jack on the back of the unit Wall outlet is not functioning Plug another device into the same wall outlet to confirm the outlet is working If the outlet is controlled by a switch check that the switch is ON Can t play Bluetooth Device does not support the A2DP and While you need the A2DP and AVRCP Bluetooth profiles to stream music from cellphone AVRCP Bluetooth profiles music to the iA100 you can still use the handsfree speaker phone or other Bluetooth functionality devices Device and iA100 are not paired AND linked Make sure your phone supports the A2DP and AVRCP Bluetooth profiles before linking pairing The iA100 defaults to the last linked device so a n
16. ration The Bluetooth and pairing icons will flash 2 Activate Bluetooth on your device according to the device s user manual to link to iA100 You may need to input the iHome device pass code 1234 3 Once connected the Bluetooth Icon 3 will remain 4 iA100 will auto link with the last linked device when that device is in range Playing Bluetooth Music 1 Once your device and the iA100 are linked you can start to play Bluetooth music through the iA100 2 Turn on the iA100 and press the Mode Button until Bluetooth appears in the lower part of the display 3 Press the Pll Button on the iA100 to play your Bluetooth enabled device The display will show Bluetooth Depending on the Bluetooth device you are using you may need to manually go into media player mode on your device to make it work properly 4 Press the PII Button again to pause play press again to resume it 5 Press the or Button on the iA100 to adjust the system volume Please remember to turn off Bluetooth device manually NOTE The iA100 must be in Bluetooth mode to play a Bluetooth enabled device Making Calls with a Bluetooth Mobile Phone Before you make a call with the iA100 you need to pair and link your Bluetooth enabled phone with the iA100 Please refer to Pairing procedure on page 8 Answer a Call 1 To answer a call press the Button Now you can use the iA100 as a speaker phone 2 Speak into the MIC located above the e
17. s 2 12 13 A Consumer Guide to Product Safety IMPORTANT SAFETY INSTRUCTIONS When used in the directed manner this unit has been designed and manufactured to ensure your personal safety However improper use can result in potential electrical shock or fire hazards Please read all safety and operating instructions carefully before installation and use and keep these instructions handy for future reference Take special note of all warnings listed in these instructions and on the unit Water and Moisture The unit should not be used near water For example near a bathtub washbowl kitchen sink laundry tub swimming pool or in a wet basement Ventilation The unit should be situated so that its location or position does not interfere with its proper ventilation For example it should not be situated on a bed sofa rug or similar surface that may block ventilation openings Also it should not be placed in a built in installation such as a bookcase or cabinet which may impede the flow of air through the ventilation openings Heat The unit should be situated away from heat sources such as radiators heat registers stoves or other appliances including amplifiers that produce heat Power Sources The unit should be connected to a power supply only of the type described in the operating instructions or as marked on the appliance Power Cable Protection Power supply cables should be routed so that they are not likel
18. the display 2 Once sync is completed Time Updated will appear on the display 3 If sync was not successful Sync Failed will appear on the display If this happens please try again with a different iPad iPhone iPod if needed If sync still fails please see Setting Time and Calendar below to set the clock NOTE iPhone time is automatically updated to the correct time via cell phone towers The time on your iPad or iPod is accurate only to the time on the computer the last time the iPad or iPod was synced to it It s possible to have up to 59 seconds difference between the iA100 and synced iPhone iPod Setting Time and Calendar Manually 1 Press and hold the Clock Button located on the back of the unit until the time display flashes 2 Press the 4 or Button to adjust the time hold for a few seconds to advance or reverse rapidly Remember to set the correct AM or PM hour An icon in the upper left hand corner of the time display indicates AM or PM 3 Press the Clock Button again The year will flash in the lower part of the display Press the or Button until the current year is displayed 4 Press the Clock Button again The month and date will flash Press the or Button until the current month and date is displayed Hold to advance rapidly 5 Press the Clock Button once more Two beeps will sound to confirm your settings and you will exit Time and Calendar Setting mode Using the Alarms Setting the Alarms
19. tton to select alarm source to wake to If radio is selected source press the pil Button to select a preset station or or Button to tune radio to desired station e Press Alarm 1 again then press the or Button to set the alarm volume f Press Alarm 1 again to confirm alarm setting and exit alarm setting mode iA100 Quick Start 7 docking your iPad iPhone iPod E p WES Gently dock your iPad iPhone or iPod into the 30 pin dock If using an iPad iPhone or iPod with a cover or skin first remove the rubber dock pad on the iA100 The iPad iPhone or iPod will charge while docked Press the Pil Button on the iA100 to play your iPad iPhone or iPod For best performance make sure to update the iA100 firmware To do so download the free iHome Sleep app from the App Store Launch the app then go to Settings iA100 and follow directions to update the firmware Note iHome Sleep and iHome HRadio apps are not covered in detail in this booklet To learn more about how these apps can enhance your experience please download the free iHome Sleep app from the App Store and review the Start Guide Controls and Indicators TOP VIEW Universal dock for iPad iPhone iPod Alarm Reset Power App Settings Button Microphone Reverse Set Button Play Pause Button for iPhone iPod and Bluetooth music Raise Volume Lower Volume Forward Button End Button Bongiovi DPS Button PU Mode Button TEUSEMHOR Bo
20. y to be walked on or pinched by items placed upon or against them It is always best to have a clear area from where the cable exits the unit to where it is plugged into an AC socket Cleaning The unit should be cleaned only as recommended See the Maintenance section of this manual for cleaning instructions Objects and Liquid Entry Care should be taken so that objects do not fall and liquids are not spilled into any openings or vents located on the product Attachments Do not use attachments not recommended by the product manufacturer Lightning and Power Surge Protection Unplug the unit from the wall socket and disconnect the antenna or cable system during a lightning storm or when it is left unattended and unused for long periods of time This will prevent damage to the product due to lightning and power line surges Overloading Do not overload wall sockets extension cords or integral convenience receptacles as this can result in a risk of fire or electric shock Damage Requiring Service The unit should be serviced by qualified service personnel when A the power supply cable or plug has been damaged B objects have fallen into or liquid has been spilled into the enclosure C theunit has been exposed to rain D theunit has been dropped or the enclosure damaged E the unit exhibits a marked change in performance or does not operate normally Antenna Do not connect an external antenna to the unit
21. ycle Sure Alarm The iA100 has a sure alarm feature so the buzzer alarm still sound in the event of a power failure if backup batteries are installed see page 9 If your iPad iPhone iPod has no sound for 20 seconds or is not present the iA100 will switch to tone alarm automatically Tip Download the free iHome Sleep app for advanced alarm snooze and sleep functions 6 Listening to iPad iPhone or iPod 1 Dock an already playing iPad iPhone or iPod always use proper insert see table on page 2 The iA100 will automatically turn on and you will hear the audio playing from your iPad iPhone iPod Note If the audio source volume is too low on the iPad iPhone iPod the iA100 may not detect that the iPad iPhone iPod is in play mode If so pressing the ri Button on the main unit once should make it play 2 When the iPad iPhone iPod is docked and in standby mode press the gt II Button on the iA100 to play the iPad iPhone iPod If the iA100 is already on press the Mode Button until iPod appears on the lower part of the display indicating the iA100 is in iPod mode If your iPad iPhone or iPod touch is in video mode you may see the locked slider on the iPad iPhone iPod display If so you will need to unlock your iPad iPhone iPod 3 Press the PII Button on the iA100 to pause play press again to resume play 4 Press 4 or Button on the iA100 to go to the next or previous track Press and hold while track is playing for high sp

Download Pdf Manuals

image

Related Search

Related Contents

Power Force Montage- und Gebrauchsanleitung  APC NetShelter SX 42U  Mitsubishi Electric MSZ-SF50VE air conditioner  NEBELMASCHINE  Les Cahiers de la retraite complémentaire  hi-Fun hi-Bomb  Sac à Dos 3 CONTENUS  Voyager 1202g Cordless Single-Line Laser Bar Code Scanner    Operations Manual  

Copyright © All rights reserved.
Failed to retrieve file