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Axis Q1921

1. Event Servers Event Types Camera Tampering Motion Detection Port Status Object Size History Recording List e Sensitivity System Options Save About Activity 1 Ni View All Windows C View Selected Window Set up a motion detection window The following example describes how to configure the camera for motion detection 1 Go to Setup gt Events gt Motion Detection 2 Create a new motion detection window a Using AXIS Media Control Internet Explorer Select Configure Included Windows and click New Select the new window in the list of windows and enter a descriptive name b Using the Java applet Click Add Window Select the Include radio button and enter a descriptive name in the field 3 Adjust the size drag the bottom right hand corner and position click on the text at the top and drag to the desired position of the active window 4 Adjust the Object Size History and Sensitivity profile sliders see table below for details Any detected motion within an active window is then indicated by red peaks in the Activity window the active window has a red frame 5 Click Save To exclude parts of the Include window select the Exclude option and position the Exclude window as required within the Include window To delete an Include or Exclude window a Using AXIS Media Control Internet Explorer Select the window and click Del
2. HTTP RTSP Password Settings Select the type of password to allow You may need to allow unencrypted passwords if there are viewing clients that do not support encryption or if you recently upgraded the firmware and the existing clients do support encryption but need to log in again and be configured to use this functionality User Settings e Check the checkbox to enable anonymous viewer login to allow any viewer direct access to the Live View page e Check the checkbox to enable anonymous PTZ control login to allow anonymous users to join a queue for gaining control of the PTZ controls e Enable Basic Setup before using the network camera there are certain settings that should be made most of which require Administrator access privileges To quickly access these settings use the Basic Setup in the menu All settings are also available from the standard setup links in the menu Basic Setup is enabled by default but can be disabled and removed from the menu IP Address Filter Enable IP Address Filtering to allow or deny access to the network camera Once enabled the IP addresses in the list are allowed or denied access according to the choice made in the drop down list Allow Deny the following IP addresses The administrator can add up to 256 IP address entries to the list a single entry can contain multiple IP addresses The users from these IP addresses need to be specified in the user list with the appropriate access rights This i
3. Help The video stream settings are in four tabs AA Video Stream Settings 9 Video amp Audio Image Audio H 264 MIPEG e Image Video Stream Image Appearance as i Stream Profiles Resolution 640x512 5 4 pixels e Audio ToN Settings Compression so to 100 verlay Image e H 264 Privacy Mask Mirror image Audio Settings Rotate image 0 M degrees di j e MJPEG iia Palette White hot v Live View Config Video Stream Maximum frame rate Image Applications Unid Events O Limitedto 1 9 fps per viewer E Overlay Settings Image Appearance A Include overlay image at the coordinates x 0 to vio 0 Use these settings to modify the image System Options Include date Include time p resolution and compression Setting the About Basia Eem i 3 3 Text color white Y Text background color black Y compression level affects the image quality Place text date time at top M of image and the amount of bandwidth required the lower the compression the higher the image Preview quality with higher bandwidth requirements View image stream while configuring Video format MJPEG W Open The camera is designed to be installed with the logotype facing up but if the installation requires another position the image can be rotated to the correct orientation Select the appropriate value from the drop down list The image can also be mirrored reversed
4. e To view streaming video in Internet Explorer set your browser to allow ActiveX controls and install AXIS Media Control AMC on your workstation e QuickTime is also supported for viewing streaming H 264 video and for audio e f your workstation restricts the use of additional software components the camera can be configured to use a Java applet for viewing Motion JPEG e The network camera includes one 1 decoder license for viewing H 264 video streams and one 1 AAC audio license These are automatically installed with AMC The administrator can disable the decoder installation to prevent installation of unlicensed copies Access from a browser 1 Start a browser Internet Explorer Firefox Safari 2 Enter the IP address or host name of the camera in the Location Address field of your browser To access the camera from a Macintosh computer Mac OSX click on the Bonjour tab and select your camera from the drop down list 3 If this is the first time you are accessing the camera see Setting the root password on page 10 Otherwise enter your user name and password set by the administrator 4 The camera s Live View page appears in your browser Help Displays online Setup Provides all the tools for config help on all aspects of uring the camera to requirements using the camera T AXIS a AXIS Q1910 Thermal Network Camera Live View Setup Help Stream profile Palette Motion PEG white hot v Pl
5. If the sound input is too low or too high adjust the input gain for the microphone attached to the network camera Select the desired audio Encoding format G711 law G726 or AAC Select the required Sample rate number of times per second the sound is sampled The higher the sample rate the better the audio quality and the greater the bandwidth required Changing the Bit rate affects the audio compression level and hence audio quality A higher bit rate can improve audio quality but requires more bandwidth The network camera can be configured to trigger an event if the incoming sound level rises above falls below or passes the set Alarm level Audio Output If the sound from the speaker is too low or too high adjust the output gain for the active speaker attached to the network camera Note To receive synchronized video in H 264 and audio it is recommended that the time settings in the camera and client computer are synchronized with an NTP Server This is enabled in the camera under System Options gt Date amp Time Please refer to the help pages for more information Audio Clips An audio clip is a sound file that can be played when an event occurs or manually from the Live View page Audio clips can be uploaded to the camera or recorded using camera s microphone Add a new audio clip To add a new audio clip click Add The dialog expands with three choices Record Upload and Location Record To record a new cli
6. The image can be colored by applying a palette Colors in the image indicate temperature differences and can be used to improve visibility of fine details The palette selected here is used as the default palette other palettes can be selected on the Live View page Video Stream To avoid bandwidth problems on the network the frame rate allowed to each viewer can be limited Select the Unlimited radio button to allow the highest available frame rate or select the Limited to radio button and enter a value in the field Overlay Settings To place an overlay image at specific coordinates in the live view image check the Include overlay image at the coordinates box and enter the X and Y coordinates The overlay image must first be uploaded to the camera see Overlay Image on page 19 Text date and time can also be used as an overlay Click 2 for information on available x Stream profile Palette options Motion JPEG Y White hot W AXIS AXIS Q1910 Thermal Network Camera Live View Setup Help 30 09 14 56 Preview For a preview of the image before saving select video format and Open When satisfied with the settings click Save Playing Motion JPEG 000 Text date and time overlay 17 C AXIS 01910 E AXIS 01921 E Video amp Audio Audio Enable Audio Check the Enable audio box to enable audio in the video stream The Audio configuration settings are the same for all video streams and co
7. the state is inactive If the button is pushed the state of the input changes to active 31 C AXIS Q1910 E AXIS Q1921 E Recording List gt Recording List The Recording List window contains a list of recordings made to the memory card It shows AXISA AXIS Q1910 Thermal Network Camera Live View Setup Help each recording s start time length the event ee Recording List 2 type used to start the recording and indicates ee Recording A a A A Starttime Length Triggered by locked if the recording is locked so that it can neither MER 2009 05 19 18 12 11 00 00 32 Motion no Live View Config 2009 05 19 15 s 00 02 00 Motion no be deleted nor recorded over 2009 05 17 1 ve 00 00 08 motion no gt PTZ 2009 05 17 13 49 59 00 02 00 Motion no 2009 05 12 12 44 48 00 00 09 Motion no gt a s A gt Applications To view a recording select it from the list and gt Events click the Play button Recording List Play J _ Properties J _ Lock Unlock _ Remove A A Syst Opti For detailed recording and video information are select an individual recording from the list and click the Properties button About Use the Lock Unlock button to define whether a recording can be removed or recorded over or if the recording is important and needs to be saved for future use Locking the recording can help prevent its accidental removal The Remove button is used to delete unlocked recor
8. 15 Subpart B Class B e VCCI Class B ITE e C tick AS NZS CISPR 22 e CES 003 Class B e IP66 AXIS 01921 E 52 AXIS Q1910 E AXIS Q1921 E Technical Specifications for AXIS Q1921 E Function group Item Specification Dimensions HxWxD AXIS 01921 e 10 mm 58 x 79 x 190 mm 2 3 x 3 1 x 7 5 e 19 mm 58 x 79 x 186 mm 2 3 x 3 1 x 7 3 AXIS Q1921 E 120 x 161 x 404 mm 4 7 x 6 3 x 15 9 Weight AXIS 01921 e 10 mm 970 g 2 1 lb e 19 mm 950 g 2 1 Ib AXIS Q1921 E 10 mm 3500 g 7 7 b e 19 mm 3480 g 7 7 lb e 35 mm 3580 g 7 9 lb e 60 mm 3650 g 8 1 lb Included accessories Connector kit Installation Guide Windows decoder 1 user license AXIS 01921 E wall mount bracket 5 m 16 ft Ethernet cable Video management AXIS Camera Station Video management software for viewing and recording software up to 50 cameras not included e See www axis com partner adp_partners htm for more software applications via partners Optional accessories Wall bracket accessories e Pan tilt motor e Power supply e Multi user decoder license pack e Lenses AXIS 01921 10 mm 19 mm e Lenses AXIS 01921 E 10 mm 19 mm 35 mm and 60 mm General performance considerations When setting up your system it is important to consider how various settings and situations will affect performance Several factors affect the amount of bandwidth the bit rate r
9. 39 C AXIS 01910 E AXIS 01921 E System Options Bonjour The network camera includes support for Bonjour When enabled the camera is automatically detected by operating systems and clients that support this protocol Storage SD Card The Disk Management window is used to set up and manage local storage It is used to connect memory cards for recording video monitoring a disk s status enabling automatic cleanup and preventing the memory card from being overwritten Storage Device Storage device is used to identify and monitor the status of the SD card it shows the size of the memory card and how much free space is available for storage It is also used to mount and format SD cards for local storage Device Settings Device settings is used to configure removal of recorded video Automatic disk cleanup can be enabled and set up according to a schedule and an SD card can be locked to prevent storage removal Ports amp Devices 1 0 Ports The network camera has two configurable input output ports for connection of external devices Select the port direction Input or Output from the drop down list The ports can be given descriptive names and their Normal state and be configured as Open circuit or Grounded circuit See Unit connectors on page 6 for information on how to connect external devices COM Port This page contains settings for the RS 485 RS 422 serial interface To enable support for a pan tilt motor co
10. 5 08 information ce Item Version The AMC Control Panel is automatically installed on first use after which it Media Control 5 8 2 0 2 Audio Component 2 2 3 0 can be configured Open the AMC Control Panel from ATP Source Filter 27 2 0 MPEG 4 Video Decoder 2 2 1 0 H 264 Video Decoder Motion JPEG Video Decod e Windows Control Panel from the Start menu Aap MiG Doe x r n a File Writer e Alternatively right click the video image in Internet Explorer and Overlay Mixer Filter click Settings View License View User s Manual Alternative methods of accessing the video stream Video images from the network camera can also be accessed in the following ways e Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP con nection to the browser and sends data as and when required for as long as required e Still JPEG images in a browser Enter the path http lt ip gt axis cgi jpg image cgi e Windows Media Player This requires AXIS Media Control and the H 264 viewing client to be installed The paths that can be used are listed below in the order of preference e Unicast via RTP axrtpu lt ip gt axis media media amp lt ip gt IP address e Unicast via RTSP axrtsp lt ip gt axis media media amp e Unicast via RTSP tunneled via HTTP axrtsphttp lt ip gt axis media media amp e Multicast axrtpm lt ip gt axis media media amp e To ac
11. AXIS 01910 E Technical Specifications for AXIS Q1910 E Function group Item Specification Camera Models e AXIS 01910 indoor e AXIS 01910 E outdoor Image sensor Uncooled Micro bolometer 160x128 pixels Lens e f 13 mm F1 25 angle of view horizontal 17 Detection range At least 200 m 220 yards for humans 1 8m x 0 5 m At least 550 m 600 yards for vehicles 2 3 m x 2 3 m Sensitivity NetD lt 100 mK Video Video compression e H 264 MPEG 4 Part 10 AVC Baseline profile e Motion JPEG Resolutions Sensor is 160x128 Image can be scaled up to 720x576 D1 and to standard VGA resolutions Frame rate H 264 8 3 fps Frame rate 8 3 fps Motion JPEG Video streaming e At least 5 streams in H 264 and Motion JPEG simultaneous individually configured streams in max resolution at 8 33 fps e Controllable frame rate and bandwidth e VBR CBR H 264 Image settings e Compression brightness exposure control rotation mirroring of images e Text and image overlay e Privacy mask e Palettes Palette White hot and black hot plus a multiple choice of pallettes Audio Audio streaming Two way half duplex Audio compression e AAC LC 8 16 kHz e G 711 PCM 8 kHz e G 726 ADPCM 8 kHz e Configurable bit rate Audio Input Output AXIS 01910 Built in microphone external microphone or line input line output AXIS 01910 E External microphone or line input line output Network Security Password
12. Class B e IP66 AXIS 01910 E Dimensions HxWxD AXIS 01910 58 x 79 x 186 mm 2 3 x 3 1 x 7 3 AXIS 01910 E 120 x 161 x 404 mm 4 7 x 6 3 x 15 9 49 C AXIS 01910 E AXIS 01921 E Technical Specifications for AXIS Q1910 E Function group Item Specification Weight AXIS 01910 990 g 2 18 Ib AXIS 01910 E 3520 g 7 76 lb Included accessories Connector kit Installation Guide Windows decoder 1 user license AXIS 01910 E wall mount bracket 5 m 16 ft Ethernet cable Video management AXIS Camera Station Video management software for viewing and recording software up to 50 cameras not included e See www axis com partner adp_partners htm for more software applications via partners Optional accessories e Wall bracket accessories e Pan tilt motor e Power supply e Multi user decoder license pack 50 C AXIS 01910 E AXIS 01921 E Technical Specifications for AXIS Q1921 E Technical Specifications for AXIS Q1921 E Function group Item Specification Camera Models e AXIS 01921 indoor e AXIS 01921 E outdoor Image sensor Uncooled Micro bolometer 384x288 pixels Lens e 10 mm f 1 2 mm angle of view horizontal 55 vertical 40 e 19 mm f 1 0 mm angle of view horizontal 29 vertical 21 e AXIS 01921 E 35 mm f 1 2 mm angle of view horizontal 15 vertical
13. IP configuration of the network camera IPv4 Address Configuration Check the box to enable IPv4 Obtain IP address via DHCP Dynamic Host Configuration Protocol DHCP is a protocol that lets network administrators centrally manage and automate the assignment of IP addresses on a network DHCP is enabled by default Although a DHCP server is mostly used to set an IP address dynamically it is also possible to use it to set a static known IP address for a particular MAC address Note DHCP should only be enabled if using dynamic IP address notification or if your DHCP server can update a DNS server which then allows you to access the camera by name host name If DHCP is enabled and you cannot access the unit run AXIS IP Utility to search the network for connected Axis products or reset the network camera to factory default settings and then perform the installation again 35 C AXIS 01910 E AXIS 01921 E System Options Use the following IP address To use a static IP address for the network camera check the radio button and then make the following settings e P address Specify a unique IP address for your camera To check if the IP address you intend to use is available or not click the Test button e Subnet mask Specify the mask for the subnet the camera is located on e Default router Specify the IP address of the default router gateway used for connecting devices attached to differ ent networks and network
14. Indicator changes to green which may take up to 1 minute the process is complete and the camera has been reset The unit now has the default IP address 192 168 0 90 5 Re assign the IP address for instructions see the Installation Guide supplied with the camera 43 C AXIS 01910 E AXIS Q1921 E Troubleshooting Troubleshooting Checking the firmware Firmware is software that determines the functionality of network cameras One of your first actions when troubleshooting a problem should be to check the current firmware version The latest version may contain a correction that fixes your particular problem The current firmware version in your camera is displayed on the page Setup gt Basic Setup or under About Upgrading the firmware When you upgrade your camera with the latest firmware from Axis web site your camera receives the latest functionality available Always read the upgrade instructions and release notes available with each new release before updating the firmware Note Preconfigured and customized settings are saved when the firmware is upgraded providing the features are available in the new firmware although this is not guaranteed by Axis Communications 1 Save the firmware file to your computer The latest version of the firmware is available free of charge from Axis web site at www axis com techsup a USOS Live View Config sal panes oprimir de coa eo AXIS a AXIS Q1910 Thermal Network Camera
15. Live View Setup Help Basic Setup Server Maintenance 19 Maintain Server 2 Go to Setup gt System Options gt PIZ settings Maintenance in the camera s web pages rd pastillas to Gis dial tati tio Upgrade Server 3 Inthe Upgrade Server section browse to the gt Events Upgrade the AXIS Q1910 with the latest firmvare desired firmware file on your computer Click Recording List Specify the firmware to upgrade to Browse and click Upgrade austere OPE Note Do not disconnect power to the unit during the upgrade The unit restarts Upg rade j eik P automatically after the upgrade has completed 1 10 minutes Notes i Ports amp Devices e After starting the upgrade process always LED wait at least 5 10 minutes before restarting ue the camera even if you suspect the upgrade aes A bi has failed E e Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user e AXIS Camera Management can be used for multiple upgrades Please see Axis web site at www axis com for more information Emergency Recovery Procedure If power or the network connection to the camera is lost during the upgrade the process fails and the unit becomes unresponsive A flashing red Status LED indicates a failed upgrade To recover the unit follow the steps below The serial number is found on the label attached to the bottom of the camera 1 UNIX Linux From the command line type the fol
16. View page Default Viewer From the drop down lists select the default method for viewing video images for your browser The camera attempts to show the video images in the selected video format and viewer If this is not possible the camera overrides the settings and selects the best available combination Browser Viewer Description AMC Recommended viewer in Internet Explorer H 264 Motion JPEG QuickTime H 264 Windows Java applet A slower imaging alternative to AMC Requires one of the following installed on the client Internet Explorer e JVM J2SE 1 4 2 or higher Other browsers e JRE J2SE 5 0 or higher Still image Displays still images only Hit the Refresh button in your browser to view a new image Server Push Recommended viewer for other browsers Motion JPEG only QuickTime H 264 Java applet A slower imaging alternative to Server Push Motion JPEG only Still image Displays still images only Hit the Refresh button in your browser to view a new image 22 C AXIS Q1910 E AXIS Q1921 E Live View Config Viewer Settings Check Show viewer toolbar to display the AXIS Media Control AMC or the QuickTime viewer toolbar under the video image in your browser The administrator can disable the installation of the H 264 decoder included with AMC This is used to prevent the installation of unlicensed copies Further decoder licenses can be purchased from your Axis reselle
17. a id ad eh 26 Camera tamperindi na a e ta e a a wate Sel che oe ec se 28 MotlomDetectiony th tr a A a li RS 29 POE AU A a a e a En 30 Recordind Listar e e din la atte ed e ce dd ah pet de lle hs 31 System OPIO iia A aia 32 SECU ng cats a A A A AA A A A A A a RA A 32 Date TIME As id be gebeess 34 Netwoik os osas ira Pb eRe eed a A eh ad SE 34 MATE rra ea SEAM ene ERAN Lee AA hee TE pela Reade A 39 Ports E Devices 42 cnn hak AA A A eA ee A AY ee ee oY 39 LEDS A acces Soh es eda A OA oO tia pidgin he Delage 39 Maintenance ccc 34 ove A ie at She ee Bh en oad ode eae oe dR ele 39 A NN 40 Advanced y sanga a A E OG eatin A A AA Oto hae Aa 41 AbOUt 2 2 iret E See a a Sa peed mead 41 Resetting to the factory default Settings r trios e Ant 42 Troubleshooting i dca inerea a AA Mae Wee A aang ha er oa oe ee 43 Checking the firmwares starts a swe a N ee eR AE eee heey 43 Upgrading the firmware Ns isaer it Abin sk Ole Shae A Geta wae ee eee ad 43 Symptoms possible causes and remedial action cece eee eens 45 Technical Specifications LW tic eae Baa AN ee ek BE eee is dd Ae eed 48 General performante considerati nS gt ies keene at wees See ae eae eat ies A 50 TX ree ete Sect OE Meh Sree O EAN 51 C AXIS 01910 E AXIS Q1921 E Product overview Product overview This manual applies to the following products e AXIS Q1910 Thermal Network Camera indoor use e AXIS Q1910 E Thermal Network Camera outdoor use e AXIS Q1
18. and position in the queue and the amount of time remaining until PTZ control is given or if the user already has control the amount of control time remaining Control Queue Settings Enable PTZ Control Queue This enables the queuing function and displays the user s status and position in the queue on the Live View page Limit number of users in queue to This can be specified up to 100 The default value is 20 Control queue poll time To keep the control queue up to date the waiting clients must regularly poll the camera to keep their place in the queue If the client does not send a new poll query within the time set here in seconds the client will be dropped from the queue Setting a higher value can lead to greater numbers of dead requests in the queue i e when clients leave the queue Setting too low a value so that clients are required to send frequent poll queries may result in the camera becoming overloaded Click Save to save the settings 25 C AXIS Q1910 E AXIS 01921 E Applications Applications AXIS a AXIS Q1910 Thermal Network Camera Live View Setup Help nasa Application Packages 9 Upload Application nus vila anto Select package file to upload Browse and click Upload Package Live View Config Installed Applications Application Version Vendor Status License installed gt PTZ Analyze Example LL Running no Applications Packages Analyze Example Events Recordin
19. color select the a new color from the drop down list Audio Settings This section describes how to configure the basic audio settings for the network camera The audio functionality for each video stream is enabled under Video amp Audio gt Video ase setup AXISA AXIS Q1910 Thermal Network Camera tve View Setup Help Audio Settings 19 Audio Channels Stream gt Audio os SAAT st moda Wai duplex Y Audio Input Audio Channels Privacy Mask ktery ponered Audio Settings Audio mode The available audio modes are AERAR q e Half duplex Audio is transmitted in both directions gt appications pod ES between the network camera and the client com Events per z puter but only in one direction at a time You must Recording List SE E actively transmit receive sound using the Talk Listen v tem 9ptions OPA AAVA Berto AAA About button available on the Live View page see AX S Media Control toolbar on page 12 In Push To Talk mode click and hold the button to speak and release it when finished speaking In Toggle mode click once to switch between speaking and listening Note The Talk Listen button is configured from the Audio tab in the AMC Control panel see AX S Media Contro AMC on page 15 e Simplex Thermal Network Camera speaker only Audio is transmitted from the client to the camera and played by the speakers connected to the camera To send audio the Talk and Microphone buttons in the AMC
20. eels T E N tee aie AAA EE TE E ba ANNE ENOAT A Sine 6 LED indicators 0 ee ing Bau eee Aa A A Aneel yee tyes ever N EOR 8 ACCESSING ANE CAMOMAL ia A Rien ERG Rd dle Ad babs a ace a E a ae NORD 9 ACCESS from a Drowse tra A IA A ke bbe ag eae eee ee 9 Access tromthe Internet nit A A SE ee ae ba ahead E S 10 Setting the toot passwords a a 10 MIdEO Streams tah dis a os oia 13 HoWetorstieam aA E dt da ad o ds e dans 13 Mot EG A A O a Sir 13 Alternative methods of accessing the video stream 0 0 ete eee eens 14 SEtUP MOOS aa a A a Eres 15 Basi SEU bt A A a A A A Y 15 Video Gt Audio ic heis vetri an beni e dre da a 16 Vide Stream usa A A A A wena hg Ee ge ee SR 2 16 Stream ProfileS ssciaac ine ceeeasavsleoteceuhelearedd a celled ee Ae a A 18 Camera Settings suing cu A Leto ens E he Peed chan BAM hdl aS eee Mahe tee eT eee 18 Overlay Image cesaron ias pededibod age ia ae da a ei yx 18 Privacy Mask a A geeks Someone ad 19 Audio Settings iar AAA ead neue onal eect rele 19 AUTO Clips ct stweacve anon peace CASRN Ce cece ta ee Meee A AR ees 20 Live View Coi het bho inn eae ahaa a SAAD ed 21 LME A A arctan dda ge Raabe sae Soa dante 21 PIZZA e ao dea 23 Installirig a Pan Tilt device c eerie a N ia Sead ewe 23 Preset POSO Ss a A AAA A Rate eae ee 23 AVANCE ti Saeki A OS la EA 23 CONTO NNUU e o eee 24 ADPIC AOS E A A A TEE O nae iii 25 ES A tir aha a kes a o a 26 Event SEE A tee sn A A DN E A Bet a a Ok 26 EVE IES o o a tias
21. order of priority listed in the AMC Control Panel can be changed and the options disabled to suit specific requirements Important H 264 and AAC are licensed technologies The network camera includes one H 264 viewing client license and one AAC audio client license Installing additional unlicensed copies of the clients is prohibited To purchase additional licenses contact your Axis reseller Motion JPEG This format uses standard JPEG still images for the video stream These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion The Motion JPEG stream uses considerable amounts of bandwidth but provides excellent image quality and access to every image contained in the stream The recommended method of accessing Motion JPEG live video from the network camera is to use the AXIS Media Control AMC in Internet Explorer in Windows 14 C AXIS 01910 E AXIS 01921 E Video Streams AXIS Media Control AMC JA AXIS Media Control The recommended method of accessing live video from the network camera H 264 Video Audio PIZ Recording is to use the AXIS Media Control AMC in Internet Explorer in Windows General Network Streaming Snapshot MPEG 4 A AXIS Media Control The AMC Control Panel can be used to configure various video and audio a Copyright 2004 2009 Axis Communications AB settings Please see the readme file included in the tool for more Version
22. product the use of electrical tools or excessive force could cause damage to the product e Do not aim the camera lens toward the sun or other high intensity radiation sources since this could cause damage to the sensor e Do not use chemicals caustic agents or aerosol cleaners Use a damp cloth for cleaning e Only use accessories and spare parts provided or recommended by Axis e Do not attempt to repair the product by yourself contact Axis or your Axis reseller for service matters Important e This Axis product must be used in compliance with local laws and regulations e To use AXIS 01910 AXIS 01921 outdoors it must be installed in an approved outdoor housing Please install AXIS 01910 E AXIS 01921 E for outdoor use or see www axis com for more information on outdoor housing and other accessories e Do not install the camera near heat sources since fluctuating temperatures may affect image quality e The camera should be installed by a trained professional Please observe relevant national and local regulations for the installation AXIS Q1910 E AXIS 01921 E Thermal Network Camera User s Manual Rev 2 2 Copyright Axis Communications AB 2010 2011 January 2011 Part no 41753 AXIS 01910 E AXIS 01921 E Table of contents Table of contents Product OVeWieW merine eee a a adds eii 4 Key features sorana EE OE E ate EE N E cna nent AE T eco ANNE N 4 ENEAN AE a a EE E E 5 Unit CONNECHONS e n Shee
23. searches for NAT routers on your network If more than one router is found the default router is selected Alternative HTTP port Select this option to manually define an external HTTP port Enter the port number in the field provided If no port is entered here a port number is automatically selected when NAT traversal is enabled Notes e An alternative HTTP port can be used be active even if NAT traversal is disabled This is useful if your NAT router does not support UPnP and you need to manually configure port forwarding in the NAT router e If you attempt to manually enter a port that is already in use another available port is automatically selected e When the port is selected automatically it is displayed in this field To change this enter a new port number and click Save FTP The FTP server running in the network camera enables the upload of new firmware and user applications Check the box to enable the service RTSP The RTSP protocol allows a connecting client to start an H 264 stream Check the box to enable the server and enter the RTSP port number to use The default setting is 554 Note that H 264 video streams will not be available if this service is not enabled SOCKS SOCKS is a networking proxy protocol The network camera can be configured to use a SOCKS server to reach networks on the other side of a firewall proxy server This functionality is useful if the network camera is located on a local network behind a fi
24. segments IPv6 Address Configuration Check the box to enable IPv6 Other settings for IPv6 are configured in the network router Services Enable ARP Ping setting of IP address The IP address can be set using the ARP Ping method which associates the unit s MAC address with an IP address Check this box to enable the service Leave disabled to prevent unintentional resetting of the IP address Notes e The ARP Ping service is automatically disabled two minutes after the unit is started or as soon as an IP address is set In order to reset the IP address the camera must be restarted to activate ARP Ping for an additional two minutes e Pinging the unit is still possible when this service is disabled AXIS Video Hosting System AVHS AVHS used in conjunction with an AVHS service provides easy and secure Internet access to live and recorded video accessible from any location For more information and help to find a local AVHS Service Provider go to www axis com products avhs Enable AVHS Enabled by default if AVHS is not to be used this option can be disabled One click enabled Press the camera s control button see Hardware overview on page 5 to connect to an AVHS service over the Internet Once registered Always will be enabled and the camera will stay connected to the AVHS service If the camera is not registered within 24 hours from when the button was pressed the camera will disconnect from the AVHS service Always Th
25. the Time Mode section select the preferred method to use for setting the time e Synchronize with computer time Sets the time from the clock on your computer e Synchronize with NTP Server The camera will obtain the time from an NTP server e Set manually This option allows you to manually set the time and date Note If using a host name for the NTP server a DNS server must be configured under TCP IP settings See Basic TCP IP Set tings below Date amp Time Format Used in Images Specify the formats for the date and time 12h or 24h displayed in the video streams Use the predefined formats or use your own custom date and time formats See Advanced File Naming amp Date Time Formats in the online help O for information on how to create your own date and time formats Network Basic TCP IP Settings The network camera supports both IP version 4 and IP version 6 Both versions may be enabled simultaneously and at least one version must always be enabled When using IPv4 the IP address for the camera can be set automatically via DHCP or a static IP address can be set manually If IPv6 is enabled the network camera receives an IP address according to the configuration in the network router There are also options for using AVHS AXIS Video Hosting System and AXIS Internet Dynamic DNS Service For more information on setting the IP address please see the online help Network Settings Click the View button for an overview of the
26. the video image The overlay image can be used to provide extra information or to mask a part of the video image See the online help for supported image formats and sizes To use your own image e g a logo it must first be uploaded to the network camera Click Browse and locate the image file on the computer Click Upload When uploaded the file can be selected in the Use overlay image drop down list To place the overlay image at specific coordinates in the live view image the box Include overlay image at the coordinates under Video amp Audio gt Video Stream gt Image must be checked see Over ay Settings on page 17 Once satisfied click Save 19 C AXIS 01910 E AXIS 01921 E Video amp Audio Privacy Mask A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area Up to three privacy masks can be used Privacy masks cannot be bypassed via the VAPIX Application Programming Interface API Privacy Mask List The Privacy Mask List shows all masks that are currently configured and if they are enabled Add Edit Mask To define a new mask 1 Click Add A rectangle appears on the image 2 Use the mouse to move the rectangle over the area to be concealed To resize click and pull the bottom right hand corner Enter a descriptive name in Mask name field 4 Click Save To edit a privacy mask select the mask and reshape or move as needed To change the Privacy mask
27. version IP address security event and image settings and recent log items Many of the captions are also links to the proper Setup page to conveniently make adjustments in the camera s settings Logs amp Reports When contacting Axis support please be sure to provide a valid Server Report with your query The Access Log is automatically included in the server report Information AXIS AXIS Q1910 Thermal Network Camera Live View Setup Help The Server Report and Parameter List may prove useful when troubleshooting a problem or when contacting Axis support Basic Setup Video amp Audio gt Live View Config PTZ e System Log Provides information about Applications system events Events Recording List e Access Log By default the Access Log lists all failed attempts to access the camera but can ese a be configured to list all connections to the camera whether successful or not Go to Support gt Logs amp Reports gt Configuration and select the desired level of information from _ System Overvi the list See below for more information The Information Access Log is useful for various purposes such nia as tracking all access to the camera system analysis and troubleshooting About e Server Report Provides information about the server status and should always be included when requesting support e Parameter List Shows the unit s parameters and their current settings e Connection List
28. your network The available options in AXIS Media Control are Unicast RTP This unicast method RTP over UDP is used for live unicast video especially when it is important to always have an up to date video stream even if Unicasting is used for video on demand transmission so some images are dropped that there is no video traffic on the network until a client RTP over RTSP This unicast method RTP tunneled over RTSP is connects and requests the stream useful as it is relatively simple to configure firewalls to allow RTSP traffic Note that there are a maximum of 10 simultaneous uni RTP over RTSP over HTTP This unicast method can be used to traverse fire cast connections walls Firewalls are commonly configured to allow the HTTP protocol thus allowing RTP to be tunneled Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some images are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultaneously A multicast cannot however pass a network router unless the router is configured to allow this It is not possible to multicast over the Internet for example Note also that all multicast viewers count as one unicast viewer in the maximum total of 10 simultaneous con nections AXIS Media Control negotiates with the camera to determine the transport protocol to use The
29. 0 E AXIS Q1921 E Accessing the camera The Live View page If your network camera has been customized to meet specific requirements the buttons and other items described below may or may not be displayed on the Live View page The following provides an overview of each available button General controls Stream profile The Stream Profile drop down list allows you to select a customized or pre programmed stream Motion PEG profile on the Live View page Stream profiles are configured under Video amp Audio gt Stream Pro H 264 files see Stream Profiles on page 19 for more information caked bandv dth mobile Palette The Palette drop down list allows you to apply a palette to the image See mage Appearance on White hot gt page 1 7 Trigger The Trigger buttons can trigger an event directly from the Live View page These are configured 00 under Setup gt Live View Config gt Layout Snapshot The Snapshot button saves a snapshot of the video image currently on display Right click on the video image to save it in JPEG format on your computer This button is primarily intended for use when the AXIS Medial Control viewer toolbar is not available The Output buttons contro the output directly from the Live View page These buttons are config ured under Setup gt Live View Config gt Layout Output 1 Q Pulse Click this button to activate the output for a defined period of time e g switching a light on f
30. 11 e AXIS 01921 E 60 mm f 1 2 mm angle of view horizontal 9 vertical 7 Detection range e 10 mm human 200 m 220 yd vehicle 460 m 515 yd e 19 mm human 380 m 415 yd vehicle 870 m 950 yd e AXIS Q1921 E 35 mm human 700 m 765 yd vehicle 1610 m 1760 yd e AXIS 01921 E 60 mm human 1200 m 1312 yd vehicle 2760 m 3020 yd human 1 8m x 0 5 m vehicle 2 3 m x 2 3 m Sensitivity NetD lt 100 mK Video Video compression e H 264 MPEG 4 Part 10 AVC Baseline profile e Motion JPEG Resolutions Sensor is 384x288 Image can be scaled up to 720x576 D1 and to standard VGA resolutions Frame rate H 264 8 3 30 fps Frame rate above 9 fps may be subject to export control regulations Frame rate 8 3 30 fps Motion JPEG Frame rate above 9 fps may be subject to export control regulations Video streaming e 1 stream in H 264 and Motion JPEG simultaneous individually configured streams in max resolution at 9 30 fps e Controllable frame rate and bandwidth e VBR CBR H 264 Image settings e Compression brightness exposure control rotation mirroring of images e Text and image overlay e Privacy mask e Palettes Palette White hot and black hot plus a multiple choice of pallettes Audio Audio streaming Two way half duplex Audio compression e AAC LC 8 16 kHz e G 711 PCM 8 kHz e G 726 ADPCM 8 kHz e Configurable bit rate Audio Input Output AXIS 01921 Built in microphone external microphone or line input line output A
31. 4 I O terminal connector Used in applications for e g motion detection event triggering and alarm notifications In addition to an auxiliary power and a GND pin the network camera has 2 pins that can be configured as either input or output These pins provide the interface to 4321 e Transistor output For connecting external devices such as relays and LEDs Connected devices can be activated by VAPIX application programming interface API by output buttons on the Live View page or by an Event Type The output will show as active shown under Events gt Port Status if the alarm device is activated e Digital input An alarm input for connecting devices that can toggle between an open and closed circuit for exam ple PIRs door window contacts glass break detectors etc When a signal is received the state changes and the input becomes active shown under Events gt Port Status Function Pin Notes Specifications GND 1 Ground 3 3 V DC Power 2 Can be used to power auxiliary equipment Max load 250 mA Note This pin can only be used as power out Configurable Input 3 4 Digital input Connect to GND to activate or leave Min input 40 V DC or Output floating or unconnected to deactivate Max input 40 V DC Recommended range OV DC to 20 V DC Digital output Uses an open drain NFET transistor Max load 100 mA with the source connected to GND If used w
32. 921 Thermal Network Camera indoor use e AXIS Q1921 E Thermal Network Camera outdoor use AXIS 01910 E AXIS 01921 E Thermal Network Cameras use thermal imaging technology to detect and convert thermal radiation to images Thermal radiation or heat is a type of electromagnetic radiation emitted by all objects even by cold objects like ice Thermal cameras do not require any visible light and can operate in complete darkness and difficult weather conditions such as smoke haze dust and light fog Images produced by a thermal camera show the temperature variations in the scene Thermal images are often displayed in bright intense colors which are created digitally to help the human eye distinguish details in the scene Each color represents a different temperature white and red are usually used for higher temperatures while green blue and violet are used for colder ones AXIS 01910 E AXIS 01921 E have all the features of Axis other high end network video products and can be seamlessly integrated into an existing IP surveillance system Due to export regulations for dual use goods the frame rate of AXIS 01910 E is limited to 8 33 fps and in some contries AXIS 01921 E is delivered supporting only up to 9 fps Standard lenses and housings cannot be used with thermal network cameras because glass blocks thermal radiation For more information on thermal imaging please refer to the white paper on thermal cameras available at www axis com K
33. E offer intelligent video capabilities such as video motion detection audio detection and detection of tampering attempts The cameras also provide capacity for third party analytics modules and AXIS Camera Application Platform e Local storage The cameras come with a built in slot for an SDHC memory card enabling storage of more than a month of record ings without any external equipment e Audio support AXIS 01910 E and AXIS 01921 E support two way audio e Extended support for Pan Tilt heads AXIS 01910 E and AXIS 01921 E support Axis Pan Tilt heads as well as products from other suppliers See www axis com for a full list of supported products C AXIS 01910 E AXIS Q1921 E Product overview Hardware overview AXIS 01910 AXIS 01921 AXIS 01910 E AXIS 01921 E Status indicator LED Screw mount for wall ceiling stand Rear view SD memory card slot Audio in Audio out Window heater connector Bottom view Connector not used Network connector PoE Internal microphone AXIS 01910 AXIS 01921 only RS 422 485 connector 1 0 terminal connector Power connector Control button Power indicator LED Network indicator LED Serial number label Example images AXIS 01910 E C AXIS 01910 E AXIS Q1921 E Product overview Unit conne
34. Lists all clients that are currently accessing video and audio It is also used for system analysis and troubleshooting e Crash Report Generates an archive with debugging information Note that the report takes several minutes to generate Configuration From the drop down lists select the level of information to be added to the System Log and Access Log files and the permitted size of the log files The default information level for the Access Log is set to Critical amp Warnings i e failed connections However in an error situation and when requesting support set it to the highest information level Critical amp Warnings amp Info For the Log Level for Email select from the drop down list the level of information to send as email and enter the destination email address 41 C AXIS 01910 E AXIS 01921 E About Advanced Scripting Scripting is an advanced function that enables you to customize and use scripts Caution Incorrect scripting may cause unexpected behavior or even cause loss of contact with the unit If a script does cause problems reset the unit to its factory default settings A backup file may be of use to return the unit to its latest configuration Axis strongly recommends that you do not use this function unless you understand the consequences Note that Axis support does not provide assistance for problems with customized scripts For more information please visit the Developer pages at
35. USER S MANUAL AXIS Q1910 Thermal Network Camera AXIS Q1910 E Thermal Network Camera AXIS Q1921 Thermal Network Camera AXIS Q1921 E Thermal Network Camera AXISA COMMUNICATIONS Notices This manual is intended for administrators and users of AXIS Q1910 E AXIS 01921 E Thermal Network Camera and is applicable for firmware release 5 11 and later It includes instructions for using and managing the camera on your network Previous experience of networking will be of use when using this product Some knowledge of UNIX or Linux based systems may also be beneficial for advanced users for developing shell scripts and applications Later versions of this document will be posted to the Axis Website as required See also the product s online help available via the Web based interface Liability Every care has been taken in the preparation of this manual Please inform your local Axis office of any inaccuracies or omissions Axis Communications AB cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and manuals without prior notice Axis Communications AB makes no warranty of any kind with regard to the material contained within this document including but not limited to the implied warranties of merchantability and fitness for a particular purpose Axis Communications AB shall not be liable nor responsible for incidental or consequential damages in connection with the fur
36. XIS 01921 E External microphone or line input line output Network Security Password protection IP address filtering HTTPS encryption IEEE 802 1X network access control digest authentication user access log Supported protocols Pv4 v6 HTTP HTTPS SSL TLS QoS Layer 3 DiffServ FTP SMTP Bonjour UPnP SNMPv1 v2c v3 MIB I1 DNS DynDNS NTP RTSP RTP TCP UDP IGMP RTCP ICMP DHCP ARP SOCKS etc Wide range of PT heads supported drivers available for download at www axis com This product includes software developed by the Open SSL Project for use in the Open SSL Tool kit www openssl org 51 C AXIS 01910 E AXIS 01921 E Technical Specifications for AXIS 01921 E Function group Item Specification System Application Open API for software integration including ONVIF specification available at Integration Programming www onvif org as well as VAPIX and AXIS Camera Application Platform Interface specifications available at www axis com Intelligent video e Video motion detection active tampering alarm audio detection e Support for AXIS Camera Application Platform enabling installation of third party applications Alarm triggers Intelligent video external input disk full Alarm events e File upload via FTP HTTP and email e Notification via email HTTP and TCP e External output activation e Play audio clip e Video recording to local storage Video buffer 32 MB pre and post ala
37. ation server typically a RADIUS server examples of which are FreeRADIUS and Microsoft Internet Authentication Service In Axis implementation the network device and the authentication server authenticate themselves with the help of digital certificates using EAP TLS Extensible Authentication Protocol Transport Layer Security The certificates are provided by an Certification Authority CA You need e a CAcertificate to validate the identity of the authentication server e aCA signed client certificate and a private key to authenticate the network device To allow the network device to access a network protected by IEEE 802 1X Obtain a CA certificate a client certificate and a client private key contact your network administrator 2 Go to Setup gt System Options gt Security gt IEEE 802 1X and upload the CA certificate the client certificate and the client private key 3 Under Settings select the EAPOL version provide your EAP identity and private key password Check the box to enable IEEE 802 1X and click Save Certificates CA Certificate The CA certificate is used to validate the identity of the authentication server Enter the path to the certificate directly or locate the file using the Browse button Then click Upload To remove a certificate click Remove Client Certificate Client private key The client certificate and private key are used to authenticate the network device They can be uploaded as separate files
38. aying Motion JPEG 000 Note The layout of the Live View page may have been customized to specific requirements Consequently some of the examples and functions featured here may differ from those displayed on your own Live View page C AXIS 01910 E AXIS Q1921 E Accessing the camera gt Access from the Internet Once connected the camera is accessible on your local network LAN To access the camera from the Internet you must configure your broadband router to allow incoming data traffic to the camera To do this enable the NAT traversal feature which will attempt to automatically configure the router to allow access to the camera This is enabled from Setup gt System Options gt Network gt TCP IP Advanced For more information please see WAT traversal port mapping for Pv4 on page 37 See also the AXIS Internet Dynamic DNS Service at www axiscam net For Technical notes on this and other topics visit Axis Support web at www axis com techsup Setting the root password To gain access to the product the password for the default administrator user root must be set This is done in the Configure Root Password dialog which is displayed when the network camera is accessed for the first time To prevent network eavesdropping the root password can be set via an encrypted HTTPS connection which requires an HTTPS certificate Note HTTPS Hypertext Transfer Protocol over SSL is a protocol used to encrypt the tra
39. b Using the Java applet Select the window and click on the cross in the upper right corner 30 C AXIS 01910 E AXIS 01921 E Events Please see the online help Q for descriptions of each available option Object Size History Sensitivity High level Only very large objects An object that appears in the region will Ordinary colored objects on ordinary trigger motion detection trigger the motion detection for a long backgrounds will trigger the motion period detection Low level Even very small objects An object that appears in the region will Only very bright objects on a dark back trigger motion detection trigger motion detection for only a very ground trigger motion detection short period Default value Low High High Examples e Avoid triggering on small objects by setting the object size level to high e Use several small Motion Detection windows rather than one large window if triggers on small movements or objects are desired e To reduce the number of triggers if there is a lot of movement during a short period of time select a high history level Port Status Under Setup gt Events gt Port Status there is a list showing the status for the camera s input and output This is for the benefit of Operators who have no access to the System Options section Example If the Normal state for a push button connected to an input is set to Open circuit as long as the button is not pushed
40. cess the video stream from QuickTime the following paths can be used e rtsp lt ip gt axis media media amp e rtsp lt ip gt axis media media 3gp e The network camera supports QuickTime 6 5 1 and later e QuickTime adds latency to the video and audio stream up to 3 seconds e t may be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this e For input parameters to media amp refer to the VAPIX Application Programming Interface API specification Accessing audio streams The Live View page provides access to audio through AXIS Media Control in addition audio can be accessed in the following ways VAPIX Audio can be accessed through the VAPIX application programming interface API For more information visit http www axis com techsup QuickTime and Windows Media Player Simplex audio can be accessed via QuickTime and Windows Media Player by using the same paths as for video streams see above QuickTime supports G 711 and AAC audio encoding Java applet The Java applet supports simplex audio with G 711 encoding 15 C AXIS 01910 E AXIS 01921 E Setup Tools Setup Tools The network camera can be configured by users with administrator or operator rights To access the product s Setup tools click Setup in the top right hand corner of the Live View page e Administrators have unrestricted access to all settings e Operators have access to Vide
41. ctors Network connector RJ 45 Ethernet connector Supports PoE Power over Ethernet class 3 Shielded cables should be used to comply with EMC Audio in pink 3 5 mm input for a mono microphone or a line in mono signal left channel is used from a stereo signal Audio out green 3 5 mm output for audio line level can be connected to a public address PA system or an active speaker with a built in amplifier A pair of headphones can also be connected A stereo connector must be used for audio out SD memory card slot A standard or high capacity SD memory card not included can be used for local recording with removable storage Note Before removal the SD card should be unmounted to prevent corruption of recordings To unmount the SD card go to Setup gt Systems Options gt Storage gt SD Card and click Unmount Window heater connector 3 pin terminal block for connection of the AXIS 01910 E AXIS 01921 E window heater Serial number label Part number P N and Serial number S N The serial number may be required during installation Power connector 3 pin terminal block for power input 8 20 V DC or 20 24 V AC Model DC power input AC power input AXIS 01910 8 20 V DC max 8 2 W 20 24 V AC max 12 7 VA AXIS 01910 E 8 20 V DC max 11 2 W 20 24 V AC max 17 4 VA AXIS 01921 8 20 V DC max 6 W 20 24 V AC max 10 VA AXIS 01921 E 8 20 V DC max 10 W 20 24 V AC max 16 VA Caution Inco
42. d fields A link defined as a web link will open in a new Fron DAAA MEP a put IEP window while a cgi link will run for example a 0000 script in the background FA User defined cgi links can be used to issue API User defined link requests For information on the VAPIX Application Programming Interface API see the Developer pages at Axis web site www axis com developer Output Buttons The output buttons are used to manually activate and inactivate devices connected to the output ports for example to switch a light on and off To display output buttons on the Live View page select the type of control to use for the port from the drop down list e Pulse Activates the output for a defined period of time e Active Inactive Displays two buttons on for each action on off The camera s I O ports can be configured as input or output under System Options gt Ports amp Devices gt I O Ports See O Ports on page 40 23 AXIS 01910 E AXIS Q1921 E PTZ Pan Tilt Zoom PTZ Pan Tilt Zoom Installing a Pan Tilt device The network camera can be placed in a P T device in order to enable Pan Tilt control from the camera See www axis com for a list of compatible devices To install a Pan Tilt device follow these instructions 1 Connect the Pan Tilt device to the RS 485 422 connector See Unit connectors on page 6 2 Go to Setup gt System Options gt Ports amp Devices gt COM Port and select the appropria
43. dings Recordings are made to the SD memory card once an event has been set up on under Setup gt Event Types gt Add triggered Add scheduled gt Save stream gt Select type Select Local Storage from the drop down list See Setup gt System Options gt Storage gt SD Card to connect format and monitor the status and available recording space of the SD memory card Notes e Audio recordings cannot be saved to the SD memory card e The SD memory card is optional and not included in the product e To play recordings in Windows Media Player download and install AXIS Matroska File Splitter from www axis com techsup software 32 C AXIS 01910 E AXIS 01921 E System Options System Options Security Users User access control is enabled by default An administrator can set up other users by giving these user names and passwords It is also possible to allow anonymous viewer login which means that anybody may access the Live View page as described below The user list displays the authorized users and user groups levels Viewer Provides the lowest level of access which only allows access to the Live View page Operator An operator can view the Live View page create and modify events and adjust certain other settings Operators have no access to System Options Administrator An administrator has unrestricted access to the Setup tools and can determine the registration of all other users
44. e Customizable HTML pages e Windows 7 Windows Vista XP 2000 Server 2003 e DirectX 9c or higher e For other operating systems and browers see www axis com techsup General Casing AXIS 01910 Zinc chassis AXIS 01910 E IP66 rated aluminum casing with germanium window and integrated dehumidifying membrane Processors and e ARTPEC 3 128 MB RAM 128 MB Flash memory e Battery backed up real time clock Power AXIS 01910 Power over Ethernet IEEE 802 3af Class 3 8 20 V DC max 8 2 W or 20 24 V AC max 12 7 VA Power supply not included AXIS 01910 E Power over Ethernet IEEE 802 3af Class 3 8 20 V DC max 11 2 W 20 24 V AC max 17 4 VA Power supply not included Connectors e RJ 45 10BASE T 100BASE TX PoE e Terminal block for power e Terminal block for two configurable inputs outputs e 3 5 mm mic line in 3 5 mm line out e Terminal block for RS 485 RS 422 e Terminal block for AXIS Q1910 E heater Local Storage SD SDHC memory card slot card not included Operating conditions AXIS 01910 40 C to 50 C 40 F to 122 F humidity 20 80 RH non condensing AXIS 01910 E 40 C to 50 C 40 F to 122 F IP66 Storage conditions 40 C to 50 C 40 F to 122 F Approvals e EN 55022 Class B e EN 61000 3 2 e EN 61000 3 3 e EN 55024 e EN 61000 6 1 e EN 61000 6 2 e EN 60950 1 e FCC Part 15 Subpart B Class B e VCCI Class B ITE e C tick AS NZS CISPR 22 e CES 003
45. e camera will constantly attempt to connect to the AVHS service over the Internet once registered the camera will stay connected to the service This option can be used when the camera is already installed and it is not convenient to use the one click installation AXIS Internet Dynamic DNS Service Enable this option to use AXIS Internet Dynamic DNS Service to assign a host name for easy access to your network camera Click Settings to register the camera with AXIS Internet Dynamic DNS Service or to modify the existing settings requires access to the Internet The domain name currently registered at the Axis Internet Dynamic DNS Service for your product can at any time be removed For more information please refer to www axiscam net and to the online help Advanced TCP IP Settings DNS Configuration DNS Domain Name Service provides the translation of host names to IP addresses on your network Obtain DNS server address via DHCP Automatically use the DNS server settings provided by the DHCP server Click the View button to see the current settings 36 C AXIS 01910 E AXIS 01921 E System Options Use the following DNS server address Enter the desired DNS server by specifying the following e Domain name Enter the domain s to search for the host name used by the network camera Multiple domains can be separated by semicolons The host name is always the first part of a Fully Qualified Domain Name for exa
46. e frame Rec Add triggered Add scheduled J _ Copy _ _Modify _ _ Remove Fu FTP upload Hu HTTP upload Eu Email upload En Email notification Hn HTTP notification Tn TCP notification Rec Record to disk P PTZ preset Ac Audio Clip 27 C AXIS 01910 E AXIS 01921 E Events Triggered Event A triggered event can be activated triggered by e Input ports A signal from an alarm device connected to an input port e Manual trigger The event is activated manually using the manual trigger button on the Live View page or through the VAPIXO Application Programming Interface e Application trigger Using an uploaded application see page 26 e Motion detection Detected movement in a configured motion detection window e Audio When the sound level rises above or falls below the alarm level configured under Video amp Audio gt Audio Settings see page 20 e On boot On restart for example after power loss e Pan Tilt Zoom When the camera stops at a preset position e Camera tampering If the camera is repositioned or the lens is covered see page 29 e Disk full When the SD memory card has less than 1 MB free memory e Fan malfunction How to set up a triggered event The following example describes how to configure a triggered event to upload images when motion is detected 1 Go to Setup gt Events gt Event Types Click Add triggered to open the Triggered Event Type Setup page E
47. ed trademarks of Sun Microsystems Inc in the United States and other countries Axis Communications AB is independent of Sun Microsystems Inc UPnP is a certification mark of the UPnP Implementers Corporation Support Should you require any technical assistance please contact your Axis reseller If your questions cannot be answered immediately your reseller will forward your queries through the appropriate channels to ensure a rapid response If you are connected to the Internet you can e download user documentation and firmware updates e find answers to resolved problems in the FAQ database Search by product category or phrases e report problems to Axis support by logging in to your private support area e visit Axis Support at www axis com techsup Safeguards and Warnings To install AXIS Q1910 E AXIS 01921 E Thermal Network Camera refer to the Installation Guide supplied with your product Caution e When transporting the Axis product use the original packing or equivalent to prevent damage to the product e Store the Axis product in a dry and ventilated environment Keep the storage and operating temperature within the limits stated in this User s Manual e Avoid exposing the Axis product to vibration shocks or heavy pressure and do not install the camera on unstable brackets unstable or vibrating surfaces or walls since this could cause damage to the product Only use handtools when installing the Axis
48. equired the following factors are among the most important to consider e High image resolutions and or lower compression levels result in larger images e Access by large numbers of Motion JPEG and or unicast H 264 clients e Simultaneous viewing of different streams resolution compression etc by different clients e Accessing both Motion JPEG and H 264 video streams simultaneously e Enabled motion detection e Heavy network utilization due to poor infrastructure 53 AXIS 01910 E AXIS Q1921 E Index Index A Action Buttons 11 22 Active Inactive 22 Alarm 7 29 AMC 9 ARP Ping 35 Audio 17 Audio input 19 Audio output 20 Audio Settings 19 AXIS Media Control 19 B Backup 40 Bit Rate 17 Bonjour 9 Buffer Size 27 c Camera tampering 28 Control Button 42 D Date amp Time 34 Default Viewer 21 DNS Configuration 35 DNS Server 35 36 Domain Name 36 E Emergency Recovery 43 Enable ARP Ping 35 Event Servers 26 Events 25 F Factory Default Settings 42 FTP Server 26 G GOV Settings 17 H H 264 16 17 Half duplex 19 Host Name 36 HTTP Server 26 HTTPS 10 32 36 l 1 0 Ports 39 IEEE 802 1X 33 Input 7 IP Address Filtering 32 54 L Live View 11 Live View Config 21 Logs amp Reports 40 M Motion Detection 7 29 N NAT traversal 10 36 Network Settings 34 NTP Server 34 0 Output 7 Output Buttons 22 P Palette 16 Pinout I O connectors 7 Port Status 30 Po
49. ew to generate a Server Report 45 C AXIS 01910 E AXIS Q1921 E Troubleshooting Symptoms possible causes and remedial action Problems setting the IP address When using ARP Ping Try the installation again The IP address must be set within two minutes after power has been applied to the camera Ensure the Ping length is set to 408 See the Installation Guide The camera is located on a different subnet If the IP address intended for the camera and the IP address of your computer are located on different subnets you will not be able to set the IP address Contact your network administrator to obtain an appropriate IP address The IP address is being used by another device Disconnect the camera from the network Run the Ping command In a Command DOS win dow type ping and the IP address of the unit If you receive Reply from lt IP address gt bytes 32 time 10 ms this means that the IP address may already be in use by another device on your network You must obtain a new IP address and reinstall the unit If you see Request timed out this means that the IP address is available for use with your camera In this case check all cabling and reinstall the unit Possible IP address conflict with another device on the same subnet The static IP address in the camera is used before the DHCP server sets a a dynamic address This means that if the same default static IP address is also
50. ey features e Thermal imaging for IP Surveillance AXIS 01910 E and AXIS 01921 E offer for their class competitive thermal imaging capabilities that allow the user to detect people objects and incidents in complete darkness and during challenging weather conditions 24 hours a day seven days a week e Lens alternatives for different applications With a resolution of 384x288 and the possibility of using different lenses AXIS 01921 E has the ability to detect objects at greater distances and providing a wider field of view All lenses can be changed in the field The new lenses in combination with advance image processing software improve the image quality e Outdoor ready model with window heater AXIS 01910 E and AXIS 01921 E are out of the box outdoor ready thermal network cameras and come with a built in heater for the germanium window e Power over Ethernet Power over Ethernet IEEE 802 3af supplies power to the cameras via the network eliminating the need for power cables and reducing installation costs e Multiple H 264 streams with individual palette settings AXIS 01910 E and AXIS 01921 E are among the first thermal cameras with H 264 support which provides up to 80 lower bandwidth and storage needs than Motion JPEG The cameras provide multiple individually configurable video streams in H 264 and Motion JPEG and each stream can have its own color palette setting e Intelligent video capabilities AXIS 01910 E and AXIS 01921
51. ffic between web browsers and serv ers The HTTPS certificate controls the encrypted exchange of information To set the password via a standard HTTP connection enter it directly in the first dialog shown below To set the password via an encrypted HTTPS connection follow these steps 1 Click the Create self signed certificate button 2 Provide the requested information and click OK The certificate is created and the password can now be set securely All traffic to and from the network camera is encrypted from this point on 3 Enter a password and then re enter it to confirm the spelling Click OK The password has now been configured AXISA Create Certificate Secure configuration of the root password via HTTPS requires a self signed To create an HTTPS connection certificate Ea lt start by clicking this button Configure Root Password User name root Password i Create Self Signed Certificate O Sonfrmipassuord Common name 10 92 25 211 A Validity ess days The name of the entity to be certified i e the IP address or host nan 3 7 Rd AXIS e password for thelpre configured administrator 1 before the product canbe used oK Cancel Configure Root Password using HTTPS Tf the password for root is lost the product must be Once the certificate is created this page will close and you will be able Username root settings by pressing the button located in the prod configure the root password via HTTPS user documentation fp
52. g List gt System Options start J _ stop _ Remove J __ Log About The Applications feature allows you to upload third party applications for use on this device Listed under Setup gt Applications gt Packages are the applications that have already been installed Click on the name to view the menu options Settings License and About Settings Application specific settings License Some applications require a license If there is an Internet connection Automatic Installation appears on the web page If there is no Internet connection visit www axis com from another computer to acquire a License key file To receive the license key you will need a license code and the camera s serial number found on the product s label see page 5 About Details about the installed application Upload Applications To upload an application browse to the package and click Upload Package Installed Applications Uploaded applications are listed under Installed Applications together with information about the application s version vendor status running or not running and license information To start and stop an application click the Start and Stop buttons To remove an uploaded application select the application and click Remove Click Log to generate a log of the application happenings The log is helpful when requesting support from the application s vendor For information on how to use the uploaded application plea
53. ges e Descriptive name FTP Server etwork address IP address or host name e User name and password e Receives notification messages e Descriptive name of your choice HTTP Server e Receives uploaded images e URL IP address or host name e User name and password e Proxy settings e Receives notification messages e Descriptive name TCP Server e Network address IP address or host name e Port number For details on each setting see the online help O available from each web page When the setup is complete the connection can be tested by clicking the Test button the connection test takes approximately 10 seconds Event Types An Event Type describes how and when the camera is to perform certain actions Example If a person or object passes in front of the camera and an event has been configured to detect and respond to motion the camera can record and save images to an FTP server and can send a notification e mail to an e mail address Images can be sent as e mail attachments AXIS Basic Setup Video amp Audio Live View Config gt PTZ Applications Events Instructions Event Servers Event Types Camera Tam Recording List System Options About AXIS Q1910 Thermal Network Camera Live View Setup Help Event Types Q Event Type List Name Enabl Priority Trig Sched Actions Detected motion Yes Motion det Fu PIR No Input ports En Ac Recording Yes Tim
54. in events One position can be set as the Home position which is readily accessible by clicking on the Home button in both the Preset Position Setup window and the Live View window The position s name will have H added for example Entrance H 24 C AXIS 01910 E AXIS 01921 E PTZ Pan Tilt Zoom Advanced Device Available settings depend on the connected PT unit and uploaded driver please refer to the online help files O and to the documentation provided with the PT unit and driver Controls Panel Shortcut Command Buttons Here are the controls for creating and saving shortcut command buttons These buttons can provide direct access to various built in auxiliary commands Ctrl panel provided by the PT driver The buttons are displayed in the Control Panel which is available on the Live View page by clicking the Ctrl panel button Enable Disable controls Enable or disable the PTZ by checking unchecking these boxes When disabled the Pan and Tilt sliders will not be available on the Live View page or any other page with the video stream included OSD Menu If the PT unit supports an internal configuration menu the menu can be accessed using the On Screen Display OSD Configure the PT unit by opening and navigating through the internal menu Control Queue The PTZ Control Queue is a system for placing PTZ control requests in a queue The control queue fields on the Live View page show the user s current status
55. ith an Max voltage 40 V DC external relay a diode must be connected in parallel with the load for protection against voltage tran Recommended voltage sients Up to 20 V DC C AXIS 01910 E AXIS Q1921 E Product overview LED indicators LED Color Indication Network Green Steady for connection to a 100 Mbit s network Flashes for network activity Amber Steady for connection to 10 Mbit s network Flashes for network activity Unlit No network connection Status Green Steady green for normal operation Note The Status LED can be configured to be unlit during normal operation or to flash only when the camera is accessed To configure go to Setup gt System Options gt LED See the online help files for more information Amber Steady during startup during reset to factory default or when restoring settings Red Slow flash for failed upgrade Power Green Normal operation Amber Flashes green amber during firmware upgrade C AXIS Q1910 E AXIS Q1921 E Accessing the camera D Accessing the camera To install the thermal network camera refer to the Installation Guide supplied with your product The thermal network camera can be used with most standard operating systems and browsers The recommended browsers are Internet Explorer with Windows Safari with Macintosh and Firefox with other operating systems For more information see www axis com Notes
56. lowing arp s lt IP address of camera gt lt serial number gt temp ping s 408 lt IP address of camera gt Windows From a command DOS prompt type the following arp s lt IP address of camera gt lt serial number gt ping 1 408 t lt IP address of camera gt 2 If the unit does not reply within a few seconds restart it and wait for a reply Press CTRL C to stop Ping 3 Open a browser and type in the camera s IP address In the page that appears use the Browse button to select the upgrade file to use for example AXIS_01910 bin Then click the Load button to restart the upgrade process 4 After the upgrade is complete 1 10 minutes the unit automatically restarts and shows a steady green on the Power and Status LEDs and flashing green or amber on the Network LED 5 Reinstall the camera referring to the installation guide If the emergency recovery procedure does not get the camera up and running again please contact Axis support at www axis com techsup 44 C AXIS Q1910 E AXIS Q1921 E Troubleshooting Axis Support If you contact Axis support please help us resolve your problem expediently by providing a Server Report and a detailed description of the problem The Server Report contains important information about the server and its software as well as a list of the current parameters The Access Log is also included in the Server Report Go to Setup gt System Options gt Support gt Support Overvi
57. ment to apply to this type of traffic for example how much bandwidth to reserve for it Note that DSCP values can be entered in decimal or hex form but saved values are always shown in decimal For more information on Quality of Service please see Axis support web at www axis com techsup 38 C AXIS 01910 E AXIS 01921 E System Options gt SMTP email Enter the host names or IP addresses and port numbers for your primary and secondary mail servers in the fields provided to enable the sending of notifications and image email messages from the camera to predefined addresses via SMTP If your mail server requires authentication check the box for Use authentication to log in to this server and enter the necessary information See the online help 9 for more information SNMP The Simple Network Management Protocol SNMP allows remote management of network devices An SNMP community is the group of devices and management station running SNMP Community names are used to identify groups Depending on the level of security required select the version of SNMP to use SNMP v1 v2 Select either SNMP v1 that includes no security or SNMP v2c that uses very simple security The community name can be specified as a password for read or read write access to all supported SNMP objects The community is the group of network devices using SNMP The default password for the Read Community is public and the default password for the W
58. mple myserver is the host name in the Fully Qualified Domain Name myserver mycompany com where mycompany com is the Domain name e DNS servers Enter the IP addresses of the primary and secondary DNS servers Note This is not mandatory with regard to secondary DNS servers NTP Configuration Obtain NTP server address via DHCP Check this radio button to automatically look up and use the NTP server settings as provided by DHCP Click the View button to see the current settings Use the following NTP server address To create manual settings check this radio button and enter the host name or IP address of the NTP server Host Name Configuration The network camera can be accessed using a host name instead of an IP address The host name is usually the same as the assigned DNS Name Link Local IPv4 Address This is enabled by default and assigns the network camera an additional IP address for use with UPnP The camera can have both a Link Local IP and a static DHCP supplied IP address at the same time these will not affect each other HTTP and HTTPS The default HTTP HTTPS port numbers 80 and 443 respectively can be changed to any port within the range 1024 65535 This is useful for simple security port mapping for example NAT traversal port mapping for IPv4 A broadband router allows devices on a private network LAN to share a single connection to the Internet This is done by forwarding network traffic from the priva
59. nfigured under Video amp Audio gt Audio Settings see page 20 The current audio configuration is displayed under Current Audio Settings Note The checkbox Enable Audio Support on the System Options gt Security gt Audio Support must also be checked to enable sound in the product See Audio Support on page 34 H 264 GOV Settings The GOV structure describes the composition of the video stream and setting the GOV length to a higher value saves considerably on bandwidth but may have an adverse effect on image quality Bit Rate Control The bit rate can be set as Variable Bit Rate VBR or Constant Bit Rate CBR VBR adjusts the bit rate according to the image complexity using up bandwidth for increased activity in the image and less for lower activity in the monitored area CBR allows you to set a fixed Target bit rate that consumes a predictable amount of bandwidth As the bit rate would usually need to increase for increased image activity but in this case cannot the frame rate and image quality are affected negatively To partly compensate for this it is possible to prioritize either frame rate or image quality Not setting a priority means frame rate and image quality are equally affected Note To determine a reasonable bit rate go to Setup gt Video amp Audio gt Video Stream gt Image Under Overlay Settings check the Include text checkbox and enter the code b in the field The current bit rate will display as a
60. nishing performance or use of this material Intellectual Property Rights Axis Communications AB has intellectual property rights relating to technology embodied in the product described in this document In particular and without limitation these intellectual property rights may include one or more of the patents listed at http www axis com patent htm and one or more additional patents or pending patent applications in the US and other countries This product contains licensed third party software See the menu item About in the product s user interface for more information This product contains source code copyright Apple Computer Inc under the terms of Apple Public Source License 2 0 see http www opensource apple com apsl The source code is available from http developer apple com darwin projects bonjour Equipment Modifications This equipment must be installed and used in strict accordance with the instructions given in the user documentation This equipment contains no user serviceable components Unauthorized equipment changes or modifications will invalidate all applicable regulatory certifications and approvals Trademark Acknowledgments Apple Boa Bonjour Ethernet Internet Explorer Linux Microsoft Mozilla Netscape Navigator OS 2 Real SMPTE QuickTime UNIX Windows WWW are registered trademarks of the respective holders Java and all Java based trademarks and logos are trademarks or register
61. nnected to the camera s RS 485 422 port select Pan Tilt Zoom from the Usage drop down list and click Save See also P7Z Pan Tilt Zoom on page 24 See Unit connectors on page 6 for wiring information LED Settings The Status indicator LED on the camera can be set to flash at a configurable interval or to not light up at all when the unit is accessed For a listing of all LED behavior see page 8 or the online help The LED does not flash when the stream is retrieved using H 264 multicast Maintenance Restart The camera is restarted without changing any settings Restore The camera is restarted and most settings are reset to factory default values The settings that do not reset are e the boot protocol DHCP or static e the static IP address e the default router e the subnet mask e the system time e the IEEE 802 1x settings 40 C AXIS 01910 E AXIS Q1921 E System Options Default The default button should be used with caution Click this returns the camera s setting to the factory default values including the IP address Upgrade Server See Upgrading the firmware on page 44 Support Support Overview The Support Overview page provides valuable information on troubleshooting and contact information should you require technical assistance System Overview System Overview provides an overview of the camera s status and settings Information that can be found here includes the camera s firmware
62. nter a descriptive Name for the event Set the Priority High Normal or Low see the online help Set the minimum time interval between triggers to avoid repeated triggers for the same event Set the Respond to Trigger parameters to define when the event is active for example after office hours A 0 PA AN From the Triggered by drop down list select Motion detection Select a motion detection window and specify if the event is to be triggered when motion starts or stops 8 Set the When Triggered parameters that is define what the camera should do when motion is detected To upload images select Save stream and enter the required information see Save stream on page 28 9 Click OK to save the event in the Event Types list Please see the online help Q for descriptions of each available option Note Up to 10 event types can be configured in the camera and up to three of these can be configured to upload images File names can be formatted according to specific requirements See File Naming amp Date Time Formats online help Save stream To upload images to an FTP or HTTP server save the video stream to the local storage disk or to send images by email check the Save stream box Image frequency Set the image frequency to a desired frame rate Pre and post trigger buffers This function is very useful when checking to see what happened immediately before and or after a trigger for example 20 seconds bef
63. o amp Audio Live View Config PTZ Applications Events and Recording List See also the online help available by clicking O on each Setup page Setup AXISA AXIS Q1910 Thermal Network Camera Live View Setup Help y Basic Setup Basic Setup Instructions Before using the AXIS Q1910 Thermal Network Camera there are certain settings that Users should be made most of which require Administrator access privileges To quickly TCP IP access these settings use the numbered shortcuts to the left All the settings are also Date amp Time available from the standard setup links in the menu Video Stream Note that the only required setting is the IP address which is set on the TCP IP page Audio Settings All other settings are optional Please see the online help for more information na yn gt Video amp Audio Firmware version 5 11 MAC address 00 40 8C 18 34 E0 Live View Config Applications Events Recording List gt System Options About Basic Setup Basic Setup provides shortcuts to settings that should be made before using the network camera Users see page 33 TCP IP see page 35 Date amp Time see page 35 Video Stream see page 17 A E e a Audio Settings see page 20 16 C AXIS 01910 E AXIS 01921 E Video amp Audio Video t Audio Click O to access the online help that explains the Setup tools Vi ream deo Strea AXISA AXIS Q1910 Thermal Network Camera Live View Setup
64. or 20 seconds Output 1 Active Inactive Click these buttons to manually start and stop a connected device e g switch a O light on off Audio clip Audio clips can be played manually from the Live View page Select the audio clip from the EEE O drop down list and click play AXIS Media Control toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only See AX S Media Control AMC on page 15 for more information The toolbar displays the following buttons The Play button connects to the product and playing a live video stream The Stop button stops the live video stream being played The Snapshot button saves a snapshot of the video image on display The image is saved in the folder specified in the AMC Control Panel Click the View Full Screen button to make the video image fill the entire screen area Press Esc Escape on the computer keyboard to exit full screen or right click and select the option to exit The Record button is used to start a recording directly from the Live View page The recording is saved in the folder specified in the Recording tab in the AMC Control Panel 00000 12 C AXIS 01910 E AXIS Q1921 E Accessing the camera AMC audio controls AMC audio buttons control the speakers and microphone connected to the computer The buttons are only visible when audio is enabled O O Speaker buttons Click to switch the sound on or off Microphone buttons Click to
65. or in one combined file e g a PFX file or a PEM file Use the Client private key field if uploading one combined file For each file enter the path to the file or locate the file using the Browse button Then click Upload To remove a file click Remove Settings Eapol version Select the EAPOL version 1 or 2 as used in your network switch Eap identity Enter the user identity maximum 16 characters associated with your certificate Private key password Enter the password maximum 16 characters for the private key Enable IEEE 802 1X Check the box to enable the IEEE 802 1X protocol Audio Support Enable audio support Allow clients to retrieve audio streams from the camera See also Audio Settings on page 20 for information on how to configure the audio settings Note This parameter will enable disable all audio functionality in the camera even in configured events and profiles 34 C AXIS 01910 E AXIS 01921 E System Options gt Date amp Time Current Server Time Displays the current date and time 24h clock The time can be displayed in 12h clock format in the overlay see below New Server Time Select your time zone from the drop down list If you want the server clock to automatically adjust for daylight savings time select the Automatically adjust for daylight saving time changes Note The time zone setting only applies when the device s time is synchronized with an NTP server From
66. ore and after a door was opened All uploaded images are JPEG images Include pre trigger buffer Images stored internally in the server from the time immediately preceding the trigger Check the box to enable the pre trigger buffer and specify the buffer length in seconds minutes or hours Include post trigger buffer Contains images from the time immediately after the trigger The post trigger buffer is configured in the same way as the pre trigger buffer 28 C AXIS 01910 E AXIS 01921 E Events e Pre trigger and post trigger buffers will be lost if the connection to the event server fails e The maximum length of the pre post buffer depends on the video image size and selected frame rate e If the pre or post buffer is too large for the camera s internal memory the buffer length is reduced If this occurs an entry is created in the unit s log file Continue image upload unbuffered Upload video images for a fixed length of time or for as long as the trigger is active The frame rate will be the best possible but might not be as high as specified under image frequency especially if uploading via a slow connection Select type Upload images to an FTP or HTTP server send images by email or save the video stream to the local storage disk Create folder Images uploaded to FTP and HTTP servers can be saved to designated folders Folders can for example be named using the current date and time see File Naming amp Da
67. p using the microphone 1 Select the Record radio button 2 Enter a descriptive Name 3 If the recording should not start immediately upon clicking the Record button enter the number of seconds to wait before recording actually starts 4 Enter the number of seconds to record Click Record to start the recording Once started the recording cannot be aborted e The Status indicator flashes amber while waiting to record and flashes red while recording e Ifaudio quality is not satisfactory try adjusting the Input gain under Audio Settings e Recording time is limited to 60 seconds Upload a sound file To upload a clip from a local hard drive or network disk select the Upload radio button Enter a descriptive name click the Browse button and navigate to the desired file Click Upload To specify a clip location select the Location radio button and enter the Name and location under Location Click Add clip 21 C AXIS Q1910 E AXIS 01921 E Live View Config Live View Config Layout The settings on this page are used to customize the appearance of the Live View page Stream Profile AXISA AXIS Q1910 Thermal Network Camera Live View Setup Help Basic Setup Video amp Audio Live View Config Layout Applications Events Recording List System Options About Live View Layout 2 Stream Profile Stream profile Motion JPEG Y Y Show stream
68. profile selection Show palette selection Default Viewer Windows Internet Explorer AMC Activex Other Brovsers Server push Y Note QuickTime is only used with H 264 Motion JPEG will be shovm with AMC in Windows Internet Explorer and with server push in other browsers Viewer Settings Y Y Y Show viewer toolbar Enable H 264 decoder installation Show crosshair in PTZ joystick mode Use PTZ joystick mode as default Enable recording button Not applicable to AMC ActiveX Action Buttons Show manual trigger button Show snapshot button Play audio clip enabled User Defined Links Show custom link 1 Useas cgilink O weblink Name Custom link 1 URL http Show custom link 2 Use as cgi link web link Name Custom link 2 URL http Show custom link 3 Useas cgilink weblink Name Custom link 3 URL http Show custom link 4 Use as cgilink O weblink Name Custom link 4 URL http Output Buttons Output2 sf From the Stream Profile drop down list select the stream profile that is to be used for the Live View page Listed are the pre programmed stream profiles as well as the ones created under Video amp Audio gt Stream Profiles Disable Show stream profile selection and Show palette selection to remove the Stream Profile and Palette drop down lists from the Live
69. protection IP address filtering HTTPS encryption IEEE 802 1X network access control digest authentication user access log Supported protocols Pv4 v6 HTTP HTTPS SSL TLS QoS Layer 3 DiffServ FTP SMTP Bonjour UPnP SNMPv1 v2c v3 MIB I1 DNS DynDNS NTP RTSP RTP TCP UDP IGMP RTCP ICMP DHCP ARP SOCKS etc Wide range of PT heads supported drivers available for download at www axis com This product includes software developed by the Open SSL Project for use in the Open SSL Tool kit www openssl org 48 C AXIS 01910 E AXIS 01921 E Technical Specifications for AXIS 01910 E Function group Item Specification System Application Open API for software integration including ONVIF specification available at Integration Programming www onvif org as well as VAPIX and AXIS Camera Application Platform Interface specifications available at www axis com Intelligent video e Video motion detection active tampering alarm audio detection e Support for AXIS Camera Application Platform enabling installation of third party applications Alarm triggers Intelligent video external input disk full Alarm events e File upload via FTP HTTP and email e Notification via email HTTP and TCP e External output activation e Play audio clip e Video recording to local storage Video buffer 32 MB pre and post alarm Video access from e Camera live view web browser e Video recording to file ASF
70. r Enable Show crosshair in PTZ joystick mode and a crosshair will indicate the center of the image in PTZ joystick mode Check Use PTZ joystick mode as default to use joystick mode The mode can be changed temporarily from the PTZ control panel Check the Enable recording button to enable recording from the Live View page The recordings are saved to the location specified in the AMC Control Panel see AX S Media Control AMC on page 15 Action Buttons Check the boxes to display action buttons on the Live View page The manual trigger button can be used to manually trigger and stop an event See App ications on page 26 The snapshot button can be used to save a snapshot from the video stream This button is mainly intended for use with browsers other than Internet Explorer or when not using AXIS Media Control AMC to view the video stream AXIS Media Control for Internet Explorer has its own snapshot button Check Play audio clip enabled to display the Audio clip drop down list allowing users to manually play audio clips from the Live View page User Defined Links Live View Setup Help User defined links can link to web pages or can be used to run scripts or activate and control external devices connected to the network camera Once configured the links appear on the Live View page To set up a link check the Show custom link box select the cgi or web link radio button enter the URL and a descriptive name in the provide
71. r more information Password Confirm password N OK To configure the password i n The password for the pre configured administrator root must be changed directly via an unencrypted before the product can be used connection enter the password here If the password for root is lost the product must be reset to the factory default settings by pressing the button located in the product s casing Please see the user documentation for more information Notes e The default administrator user root cannot be deleted e Ifthe password for root is lost the network camera must be reset to the factory default settings See page 43 e f prompted click Yes to install AXIS Media Control which allows viewing of the video stream in Internet Explorer You will need administrator rights on the computer to do this If using Windows Vista or Windows 7 you must also run Internet Explorer as administrator right click the Internet Explorer icon and select Run as administrator e f required click the link to install missing decoders 10 C AXIS 01910 E AXIS Q1921 E Accessing the camera Focus adjustment AXIS 01921 E If required follow these instructions to focus AXIS 01921 E 1 Unscrew the stop screw on the lens using a slotted screwdriver 1 8 mm 2 Adjust lens to focus as required 3 Tighten the stop screw Stop screw Note AXIS 01910 E has a fixed focus lens set to infinity and cannot be adjusted C AXIS 0191
72. ra tampering settings are configured on the Events gt Camera Tampering page as described below For the camera to send an alarm you must also create an event see How to set up a triggered event on page 28 Camera Tampering Settings The Minimum duration parameter sets the minimum tampering period that is an alarm will not be triggered until this period has elapsed even if the tampering conditions are otherwise met This can help prevent false alarms for known conditions that affect the image 29 AXIS 01910 E AXIS 01921 E Events Motion Detection Motion detection is used to generate an alarm whenever movement occurs or stops in the camera s field of view A total of 10 Include and Exclude windows can be configured e Included windows target specific areas within the whole image e Excluded windows define areas within an Include window that should be ignored areas outside Include windows are automatically ignored Once configured motion detection appears in the list of available triggers for triggering events See How to set up a triggered event on page 28 Note Using the motion detection feature may decrease the camera s overall performance AXIS a AXIS Q1910 Thermal Network Camera Live View Setup Help A Motion Detection 2 Configure Included Configure Excluded Video amp Audio Windows Windows Live View Config 0 DefaultWindow Applications Events Instructions
73. rewall and notifications uploads alarms and such need to be sent to a destination outside the local network such as the Internet See the online help O for more information QoS Quality of Service Quality of Service QoS guarantees a certain level of a specified resource to selected traffic on a network Quality can be defined as a maintained level of bandwidth low latency and no packet losses The main benefits of a QoS aware network can be summarized as e The ability to prioritize traffic and thus allow critical flows to be served before flows with lesser priority e Greater reliability in the network thanks to the control of the amount of bandwidth an application may use and thus control over bandwidth races between applications The QoS in Axis network video products marks the data packets for various types of network traffic originating from the product This makes it possible for network routers and switches to reserve a fixed amount of bandwidth for these types of traffic The network camera marks the following types of traffic e video e audio e event alarm e management network traffic QoS Settings For each type of network traffic supported by your Axis network video product enter a DSCP Differentiated Services Codepoint value This value is used to mark the traffic s IP header When the marked traffic reaches a network router or switch the DSCP value in the IP header tells the router or switch the type of treat
74. rite community is write Traps for SNMP v1 v2 Traps are used by the camera to send messages to a management system for important events or status changes If Enable traps is selected enter the email address where the trap message is to be sent as well as the Trap community that should receive the message There are four types of traps available for the network camera e Cold start e Warm start e Linkup e Authentication failed SNMP v3 SNMP v3 provides encryption and secure passwords HTTPS must be enabled To use traps with SNMP v3 an SNMP v3 management application is required If the Enable SNMP v3 option is selected provide the Initial user password Note that the initial password is activated only when HTTPS is enabled and can only be set once If HTTPS is enabled SNMP v1 and SNMP v2c should be disabled When the SNMP configuration is ready click Save to use the new settings Click Reset to return to the default values UPnP The network camera includes support for UPnP UPnP is enabled by default and the network camera then is automatically detected by operating systems and clients that support this protocol RTP H 264 These settings are the port range IP address port number video and audio and Time To Live value to use for the video stream s in multicast H 264 format Only certain IP addresses and port numbers should be used for multicast streams For more information please see the online help O
75. rm Video access from e Camera live view web browser e Video recording to file ASF e Customizable HTML pages e Windows 7 Windows Vista XP 2000 Server 2003 e DirectX 9c or higher e For other operating systems and browers see www axis com techsup General Casing AXIS 01921 Zinc chassis AXIS 01921 E IP66 rated aluminum casing with germanium window and integrated dehumidifying membrane Processors and e ARTPEC 3 128 MB RAM 128 MB Flash memory e Battery backed up real time clock Power AXIS 01921 Power over Ethernet IEEE 802 3af Class 3 8 20 V DC max 6 W or 20 24 V AC max 10 VA Power supply not included AXIS 01921 E Power over Ethernet IEEE 802 3af Class 3 8 20 V DC max 10 W 20 24 V AC max 16 VA Power supply not included Connectors e RJ 45 10BASE T 100BASE TX PoE e Terminal block for power e Terminal block for two configurable inputs outputs e 3 5 mm mic line in 3 5 mm line out e Terminal block for RS 485 RS 422 e Terminal block for AXIS 01921 E heater Local Storage SD SDHC memory card slot card not included Operating conditions AXIS 01921 40 C to 60 C 40 F to 140 F humidity 20 80 RH non condensing AXIS 01921 E 40 C to 60 C 40 F to 140 F IP66 Storage conditions 40 C to 60 C 40 F to 140 F Approvals e EN 55022 Class B e EN 61000 3 2 e EN 61000 3 3 e EN 55024 e EN 61000 6 1 e EN 61000 6 2 e EN 60950 1 e FCC Part
76. rrect connection of the wires could cause damage to the camera DC power input AC power input Control button The control button is used for e Restoring the camera to factory default settings see Resetting to the factory default settings on page 43 e Connecting to AXIS Internet Dynamic DNS Service see page 36 To connect press the button once e Connecting to an AXIS Video Hosting System service see page 36 To connect press and hold the button until the sta tus LED flashes green C AXIS 01910 E AXIS Q1921 E Product overview RS 485 422 connector Two 2 pin terminal blocks for RS 485 422 serial interface used to control auxiliary equipment e g PT devices The RS 485 422 serial port can be configured in the following port modes RS 485 422 e Bidirectional RS 485 half duplex port for data transmission using two wires one combined a RX TX pair e Bidirectional RS 485 full duplex port for data transmission using four wires one RX pair and RX TX TX one IX pair A3 3 e Unidirectional RS 422 port for transmitting or receiving data using two wires RX or TX pair e Bidirectional RS 422 full duplex port for data transmission point to point using four wires one RX pair and one TX pair Function Pin Notes RS 485 422TX A 1 TX pair for RS 422 and 4 wire RS 485 RS 485 422TX B 2 RS 485A alt RS 485 422RX A 3 RX pair for all modes combined RX TX for 2 wire RS 485 RS 485B alt RS 485 422RX B
77. rts amp Devices 39 Preset Positions 23 Pulse 11 22 Q QuickTime 14 21 R Recording List 31 Recovery 43 S Scheduled Event 26 28 Security 32 Server Time 34 Snapshot button 11 SNMP 38 Support 40 System Options 32 T TCP Server 26 TCP IP Settings 34 Time Mode 34 Triggered Event 26 Troubleshooting 43 U Upgrade Server 40 UPnP 36 38 Users 32 V Video Stream 16
78. s done from Setup gt System Options gt Security gt Users HTTPS The network camera supports encrypted browsing using HTTPS A self signed certificate can be used until a Certificate Authority issued certificate has been obtained Click Create self signed certificate to install a self signed certificate Although self signed certificates are free and offer some protection true security is only implemented after the installation of a signed certificate issued by a certificate authority A signed certificate can be obtained from an issuing Certificate Authority by clicking the Create Certificate Request button When the signed certificate is returned click the Install signed certificate button to import the certificate The properties of any certificate request currently resident in the camera or installed can also be viewed by clicking the Properties button The HTTPS Connection Policy must also be set in the drop down lists to enable HTTPS in the camera For more information refer to the online help O A 33 C AXIS 01910 E AXIS 01921 E System Options IEEE 802 1X IEEE 802 1X is a standard for port based Network Admission Control providing secure authentication of wired and wireless network devices IEEE 802 1X is based on EAP Extensible Authentication Protocol To access a network protected by IEEE 802 1X devices must authenticate themselves The authentication is performed by a third party entity called an authentic
79. se refer to the documentation of the application package Note It is recommended to run one application at a time Avoid running applications when motion detection is active 26 C AXIS 01910 E AXIS 01921 E Events Events An event or Event Type triggers actions when activated An event type is a set of parameters that defines the actions A common event type is an alarm that causes the camera to upload images Many event types require an Event Server to receive uploaded images This section describes how to configure the camera to perform certain actions when events occur Definitions Event type A set of parameters describing how and when the camera performs certain actions Triggered Event see page 28 An event that is started by some sort of signal for example an external device such as a door switch motion detection or system event Scheduled Event see page 29 An event that runs during pre programmed time period s Action This occurs when the event runs for example uploading of images to an FTP server or email notification Event Servers Event Servers are used to receive uploaded image files and or notification messages To set up Event Server connections in your camera go to Setup gt Events gt Event Servers and enter the required information for the required server type Server type Purpose Information required e Receives uploaded ima
80. stream profile click Modify and change the settings as above The original settings for the pre programmed profiles can always be restored by clicking Restore e To remove a stream profile click Remove Pre programmed profiles cannot be removed Camera Settings This page provides access to the image settings for the network camera Image Appearance Brightness The image brightness can be adjusted in the range 0 100 where a higher value produces a brighter image Contrast Adjust the image s contrast by raising or lowering the value in this field Exposure Settings Configure the exposure settings to suit the image quality requirements in relation to temperature variations in the scene Exposure control This setting is used to adapt to the amount of thermal radiation For most situations the Automatic setting can be used Exposure zones This setting determines which part of the image is used to calculate the exposure For most situations the Auto setting can be used but for particular requirements check Defined and then click Edit and select one of the predefined areas Gain This setting controls the gain Lowering the gain reduces image noise but can result in a darker image Once satisfied click Save Click View to view the video stream with the current configuration Please see the online help files 2 for a description of each available setting Overlay Image An overlay image is a static image superimposed over
81. sure that your graphics card is using the latest device driver The latest drivers can usually be downloaded from the manufacturer s web site Image degeneration Decrease the GOV length see the online help for more information The Power indicator is not constantly lit Faulty power supply Check your power supply 46 AXIS Q1910 E AXIS Q1921 E Troubleshooting The Status and Network indicator LEDs are flashing red rapidly Hardware failure Contact your Axis dealer The Status indicator LED is flashing red and the camera is inaccessible A firmware upgrade has been inter rupted or the firmware has otherwise been damaged See the Emergency Recovery Procedure above No images displayed on web page Problem with AMC Internet Explorer only To enable the updating of video images in Microsoft Internet Explorer set your browser to allow ActiveX controls Also make sure that AXIS Media Control AMC component is installed on your workstation Installation of additional Activex component restricted or prohibited Configure your camera to use a Java applet for updating the video images under Live View Config gt Layout gt Default Viewer for Internet Explorer See the online help for more information Video Image problems general Missing images in uploads This can occur when trying to use a larger image buffer than is actually available Try lower ing
82. switch the sound on or off Q In Simplex Network Camera speaker only mode click this button to stop sending audio to the camera Use the slider to control the volume on the speaker and microphone Half duplex mode Q The Talk Listen button is used to switch between sending and receiving audio The button can be configured from the Audio tab in the AMC control panel e Push To Talk mode Click and hold the button to talk send release the button to listen e Toggle mode Click once to switch between talking and listening Simplex Thermal Network Camera speaker only mode To send audio the Talk and Microphone buttons must both be enabled Click either button to stop audio transmission 13 C AXIS 01910 E AXIS 01921 E Video Streams Video Streams The network camera provides several image and video stream formats Your requirements and the properties of your network will determine the type you use The Live View page in the network camera provides access to H 264 and Motion JPEG video streams and to the list of available stream profiles Other applications and clients can also access these video streams images directly without going via the Live View page How to stream H 264 This video compression standard makes good use of bandwidth and can provide high quality video streams at less than 1 Mbit s Deciding which combination of protocols and methods to use depends on your viewing requirements and on the properties of
83. takenly Lower the sensitivity setting to avoid problems with luminance No audio Incorrect setup Check the sound card in the PC Ensure that the mute button is not pressed and the volume settings are correct No audio or very poor audio quality Check that the correct Audio Input source is selected under Setup gt Audio gt Source Select Microphone for the internal microphone or for a connected external microphone Select Line for a connected line in source Audio volume too low high Volume settings incorrect The volume of the microphone is either too high or too low Change the volume for the microphone in the toolbar on the Live View page Poor audio quality CPU overloaded Reduce the number of listeners and viewers and decrease the image resolution and com pression Unsynchronized audio and video It is recommended that the camera s time setting is synchronized with an NTP Server This is enabled under System Options gt Date amp Time Distorted audio Check that the correct Audio Input source is selected under Setup gt Audio Settings gt Source Select Microphone for the internal microphone or for a connected external micro phone Select Line for a connected line in source For further assistance please contact yo ur reseller or see the support pages on Axis web site at www axis com techsup 47 C AXIS 01910 E AXIS 01921 E Technical Specifications for
84. te Time Formats in the online help Base file name Used to name all uploaded images Add a suffix or use your own file format to give the images unique names see File Naming t Date Time Formats in the online help Use stream profile Select the stream profile to upload send as email or save to the local disk Scheduled Event A Scheduled event can be activated at preset times in a repeating pattern on selected weekdays How to set up a scheduled event The following example describes how to set up a scheduled event Go to Setup gt Events gt Event Types Click Add scheduled to open the Scheduled Event Type Setup page 1 2 3 Enter a descriptive Name for the event such as Scheduled e mail upload 4 Set the Priority High Normal or Low 5 Set the Activation Time parameters 24h clock for the event For example select Recurrence pattern and let the event start on Sundays at 13 00 with a duration of 12 hours 6 Set the When Activated parameters that is define what the camera should do when the event is active To upload images select Save stream and enter the required information See Save stream on page 28 7 Click OK to save the Event in the Event Types list Please see the online help OQ for descriptions of each available option Camera tampering The network camera can generate an alarm whenever the camera is repositioned or when the lens is covered sprayed or severely defocused The came
85. te network to the outside that is the Internet Security on the private network LAN is increased since most broadband routers are pre configured to stop attempts to access the private network LAN from the public network Internet Use NAT traversal when your network camera is located on an intranet LAN and you wish to make it available from the other WAN side of a NAT router With NAT traversal properly configured all HTTP traffic to an external HTTP port in the NAT router is forwarded to the camera LAN intranet i WAN Gas AXIS 01910 ps 01921 Broadband NAT router q a aE ai Internet Notes e For NAT traversal to work this must be supported by the broadband router The router must also support UPnP e The broadband router has many different names NAT router Network router Internet Gateway Broadband sharing device or Home firewall but the essential purpose of the device is the same Enable Disable When enabled the network camera attempts to configure port mapping in a NAT router on your network using UPnP Note that UPnP must be enabled in the camera see System Options gt Network gt UPnP 37 C AXIS 01910 E AXIS 01921 E System Options Use manually selected NAT router Select this option to manually select a NAT router and enter the IP address for the router in the field provided If a router is not manually specified the network camera automatically
86. te port mode RS 485 2 wire RS 485 4 wire or RS 422 2 4 wire 3 Select Pan Tilt Zoom from the Usage drop down list Click Apply 4 Under PTZ Driver Management click Upload to install a PTZ driver A new window is opened Click Browse and locate the driver in the file system Click Upload 5 Optionally click Port Options to modify the port settings 6 Check the box Video 1 and click Apply Drivers can be downloaded from www axis com Once PTZ has been installed PTZ appears in the menu to the left and PTZ controls become available on the Live View page AXIS AXIS Q1910 Thermal Network Camera Live View Setup Help Basic Setup Pan Tilt Zoom Settings Camera 9 Preset Position Setup Video amp Audio Current PASION Live View Config Pz O Use current position as Hame Preset Positions advanced Add ontrol Queue Applications Available posibons Window Y o Gers Remove Recording List mr System Options About Preset Positions A preset position is a pre defined camera view that can quickly and easily be accessed From Preset Position Setup use the Pan Tilt Zoom control to zoom in to the required position When satisfied with the camera s position enter a descriptive name Click Add to save the camera s view as a preset position The camera will take the exact position when the preset s name is selected from the Preset position s drop down list Preset positions can be selected in Live View and
87. text overlay on the Live View page To view the image stream while configuring the GOV settings and Bit rate control select Open under Preview MJPEG Frame Size Control To control the bandwidth and storage used by the Motion JPEG video stream the maximum frame size can be limited The Default option provides consistently good image quality at the expense of increased bandwidth and storage usage whenever image activity increases To prevent increased bandwidth and storage usage set the maximum frame size to a fixed value 18 C AXIS 01910 E AXIS 01921 E Video amp Audio Stream Profiles Pre programmed stream profiles are available for quick set up These settings can be adjusted and new customized profiles can be created Each profile has a descriptive name describing its usage and or purpose The profiles can be accessed from the Live View page e To create a new stream profile click Add to bring up the Stream Profile Settings dialog 1 Enter a unique name and a description for the profile 2 Select a Video encoding H 264 or MJPEG from the drop down list 3 Modify the stream settings under the Image Audio H 264 and MJPEG tabs See Video Stream on page 17 4 Click OK to save the profile e To copy and existing stream profile click Copy and enter a new name Change the stream profile settings as above e Choose the form of Video encoding you wish to use from the drop down list e To modify an existing
88. the frame rate or the upload period Slow image update Configuring pre buffers motion detection high resolution images or high frame rates will affect the performance of the camera Image out of focus AXIS 01921 E only Unscrew the stop screw on the lens using a slotted screwdriver 1 8 mm Adjust lens to focus as required and re tighten the stop screw Poor quality snapshot images Screen incorrectly configured on your workstation In Display Properties configure your screen to show at least 65000 colors that is at least 16 bit Using only 16 or 256 colors will produce dithering artifacts in the image Overlay Privacy mask is not displayed Incorrect size or location of overlay or privacy mask The overlay or privacy mask may have been positioned incorrectly or may be too large Refer to Overlay Image Requirements and Limitations in the online help for more information Browser freezes Netscape 7 x or Mozilla 1 4 or later can sometimes freeze on a slow com puter Lower the image resolution Problems uploading files Limited space There is only limited space available for the upload of your own files Try deleting existing files to free up space Motion Detection triggers unexpectedly Changes in luminance Motion detection is based on changes in luminance in the image This means that if there are sudden changes in the lighting motion detection may be triggered mis
89. toolbar must both be enabled Click either button to stop audio transmission e Simplex Thermal Network Camera microphone only Audio captured by the microphone connected to the camera is transmitted from the camera to one or more clients Audio Input An external microphone or a line source can be connected to the Audio in connector If an external microphone or line source has been connected the internal microphone is automatically disconnected The audio source must be set to Microphone or Line depending on the connected device Notes e To prevent unauthorized listening disable the internal microphone by inserting a plug in the Audio in connector e The internal microphone on AXIS 01910 E AXIS 01921 E cannot be used The Enable microphone power option provides DC power for an external microphone If using a small electret condenser microphone such as a clip on microphone or a PC microphone enable this option 20 C AXIS 01910 E AXIS 01921 E Video amp Audio Notes e f Enable microphone power is unchecked disabled the internal microphone is also disabled e To use a high impedance dynamic microphone do not enable DC power DC power will not harm the microphone if you are uncertain try switching it off and on The default value is DC power enabled To use a professional microphone requiring 48V phantom power you need an external power supply and a balanced unbalanced converter audio transformer in between
90. used by another device there may be problems accessing the camera To avoid this set the static IP address to 0 0 0 0 The camera cannot be accessed from a browser The IP address has been changed by DHCP If the camera and client are on the same network Run AXIS IP Utility to locate the camera Identify the camera using its model or serial number Alternatively 1 Move the camera to an isolated network or to one with no DHCP or BOOTP server Set the IP address again using the AXIS IP Utility see the Installation Guide or the ARP Ping com mands 2 Access the unit and disable DHCP in the TCP IP settings Return the unit to the main net work The unit now has a fixed IP address that will not change 3 As an alternative to 2 if dynamic IP address via DHCP or BOOTP is required select the required service and then configure IP address change notification from the network set tings Return the unit to the main network The unit now has a dynamic IP address but will notify you if the address changes Other networking problems Test the network cable by connecting it to another network device then Ping that device from your workstation See instructions above Camera is accessible locally but not externally Broadband router configuration To configure your broadband router to allow incoming data traffic to the camera enable the NAT traversal feature which will attempt to automatically configure the router to allo
91. w access to the camera This is enabled from Setup gt System Options gt Network gt TCP IP Advanced Firewall protection Check the Internet firewall with your system administrator Default routers required Check if you need to configure the default router settings Problems with the H 264 format No H 264 displayed in the client Check that the correct network interface is selected in the AMC control panel applet streaming tab Check that the relevant H 264 connection methods are enabled in the AMC control panel applet streaming tab In the AMC control applet select the H 264 tab and click the button Set to default H 264 decoder No multicast H 264 displayed in the client Check with your network administrator that the multicast addresses used by the camera are valid for your network Check with your network administrator to see if there is a firewall preventing viewing Multicast H 264 only accessible by local clients Check if your router supports multicasting or if the router settings between the client and the server need to be configured The TTL Time To Live value may need to be increased Poor rendering of H 264 images Color depth set incorrectly on clients Set to 16 bit or 32 bit color If text overlays are blurred or if there are other rendering problems you may need to enable Advanced Video Rendering from the H 264 tab in the AMC control panel applet En
92. www axis com developer File Upload Files e g web pages and images can be uploaded to the network camera and used as custom settings Uploaded files are accessed via http lt ip address gt local lt user gt lt file name gt where lt user gt is the selected user access group viewer operator or administrator for the uploaded file Plain Config Plain Config is for the advanced user with experience of Axis network camera configuration All parameters can be set and modified from this page Help is available from the standard help pages About Here you can find basic information about your network camera You can also view third party software licenses 42 C AXIS Q1910 E AXIS 01921 E Resetting to the factory default settings Resetting to the factory default settings To reset the camera to the original factory default settings go to the System Options gt Maintenance web page as described in Maintenance on page 40 or use the Control button on the side of the camera see page 5 as described below Using the Control Button To reset the camera to the factory default settings using the Control Button 1 Disconnect power from the camera If PoE is used disconnect the network cable 2 Press and hold the Control button while reconnecting power 3 Keep the Control button pressed until the Status Indicator color changes to amber this may take up to 15 seconds 4 Release the Control button When the Status

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