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Avaya 4622SW

1. eee 82 USING Ihe cs acia a cs a E a a 35 Speed Dial Button AQUINO ed ae ai 38 AddingaCallLogEntrytoa 43 Adding for a Web Site Telephone Number 52 Deleting a Label 40 Dialingapartyusinga 26 Updating Label Information 2 39 Speed Dial Screens Editing During or After Entry 36 Entering Characters Using the Dialpad 35 EnteringDataon o 35 Status Screen Viewing Options 60 T Telephone Button Feature Descriptions 15 Telephone Lights and Display Testing the 79 Telephone Management and Troubleshooting 77 Testing Your Phone 79 Text entering o 35 36 50 51 Transfer Sending a call to another telephone 32 Transfer button 2 o o 16 Transfer feature 32 Troubleshooting 4622SW Applications 82 Troubleshooting Chart Basic 80 Troubleshooting and Telephone Management 77 U Updating Speed Dial Button Label Information 39 USCRID 25 x Se a a sr ii sat te es 68 Using the Call Log Application 41 Using the Speed Dial Application 35 Using the Web Access Application 47 Using Your 4622SW IP Telephone 23 V Verifying Backup Retrieval Status 66 Viewing a Call Log 42 Viewing the Network Audio Quality 62 Issue
2. An outside party is anyone who is not a corporate employee agent subcontractor or is not working on your company s behalf Whereas a malicious party is anyone including someone who may be otherwise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of Utilization of capabilities special to the accessed equipment Theft such as of intellectual property financial assets or toll facility access Eavesdropping privacy invasions to humans Mischief troubling but apparently innocuous tampering Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions associated with your system and or its networked equipment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibility for Your Company s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you Avaya s customer system administrator your telecommu
3. 4 Press to restart the phone or to terminate the restart and restore the phone to its previous state Note Any reset restart of your phone might take a few minutes 84 4622SW IP Telephone Release 2 2 User Guide Resetting and Power Cycling the IP Telephone Power Cycling the Phone Use the power cycle with your System Administrator s approval Use power cycling only if the basic or programmed reset procedure cannot be performed or does not correct the problem 1 Unplug the phone and plug it back in The phone connection is re established 2 If power cycling does not correct the problem your System Administrator can perform a more severe power cycle by unplugging both the phone and the Ethernet cables A WARNING Because the type of power cycle mentioned in Step 2 involves reprogramming certain values Step 2 should only be performed by your System Administrator Issue 2 2 April 2005 85 Telephone Management and Troubleshooting 86 4622SW IP Telephone Release 2 2 User Guide Index Index Call Log A About thes soo eo ee ee ee ew 41 Numerical Calling a Party from the 27 4600 Series IP Telephones Deleting a Single Entry 44 Headsets for lt o soran nunua 75 Deleting All Entries o oo aaa 45 4622SW Applications Troubleshooting 82 Disabling the o oo a a 0 008 45 4622SW IP Telephone 13 Enabling Disabling the 58 Additional Function
4. Chapter 8 Telephone Management and Troubleshooting Describes each element on the face of the telephone Also covers telephone navigation applications and features Covers all call related information such as initiating calls receiving calls speed dialing calling a party on the call log conferencing and transferring calls accessing and retrieving voice mail messages logging off the phone for security purposes and logging back on to the phone Describes how to add update and remove Speed Dial buttons to facilitate quick dialing of frequently called numbers Describes how to view entries on each of the three types of call logs add a log entry to a Speed Dial button and delete one or more call log entries Explains how to use the 4622SW s Web access functions Provides first time use setup and ongoing maintenance procedures for 4622SW telephone options Also covers troubleshooting certain phone functions Provides a list of headsets compatible with 4600 Series IP Telephones and ordering information Covers testing your phone s operation and provides basic troubleshooting actions if you encounter errors or experience problems Conventions Used This guide uses the following textual symbolic and typographic conventions to help you interpret information 10 4622SW IP Telephone Release 2 2 User Guide Related Documentation Symbolic Conventions Note This symbol precedes additiona
5. 1 To update any of the FTP settings select FTP Setup from the Backup Restore Main screen The FTP Settings Main screen displays 68 4622SW IP Telephone Release 2 2 User Guide Backup Restore Options 2 Choose one of the following options If you want to Add or update the Server IP Address Add or update the directory path to which backup saves your data Add or update the Server User Name Then Select the Line Feature button next to Server IP Address The FTP Server Address Input screen displays The top display area prompts Enter IP address if no server name is currently assigned or IP Address or DNS name lt 17 if you are modifying an existing server address Use the dialpad and any applicable Line Feature buttons to enter the 16 character or fewer server address name See Entering Characters Using the Dialpad and Editing During or After Entry in Chapter 3 Using the Speed Dial Application for information about data entry Select Save to save the setting and return to the FTP Settings Main screen Select Directory Path The FTP Directory Path Input screen displays The top display area prompts FTP Directory Path lt 23 Enter the path provided by your System Administrator 22 or fewer characters using the dialpad and any applicable Line Feature buttons See Entering Characters Using the Dialpad and Editing During or After Entry in Chapter 3 Using the Speed Dial Applicatio
6. c iving OSS cocos cards rada ao Call Handling Features lt gt lt lt 0 lt 2 lt 2 8 2925404020628 445 CONEDE erp rs a is e ea SODURONS 64 6 eh RADE AAA AAA Changing from the Speaker to the headset Changing from the headset to the Speaker Turning the Speaker on during a call Turning the Speaker off during a call lt Ending a call while the Speaker is active TraMStE varia aaa oe amp See A bee Retrieving a Voice Mail Message lt Logging OM Mie Phone lt s sa a sizes aa a aE R a eee ee ass Reinstating the Phone After a Logoff lt lt Forcing a Login to the Phone eee ee Chapter 3 Using the Speed Dial Application Introductio 2 444 54 ADDRES AR RR A Entering Data on Speed Dial Screens 2 0002 eee eee ae Entering Characters Using the Dialpad lt Editing During or After Entry 2 2 2 ee Name Entry EXAMplG 1 66 cc dsc av 46 2 Dee ee ee Adding a Speed Dial Button 2 2 Updating Speed Dial Button Label Information Deleting a Speed Dial Button Label Chapter 4 Using the Call Log Application INTOCUC ON 25 6s eh eh ee ar AAA About the Call Log c c ce hee cS eee
7. 2 Press the Line Feature button for the next setting you want to change or save this setting by pressing the Save softkey To restore the previous setting without making a change press the Cancel softkey After saving or cancelling the first Options Main screen displays Setting the Phone Screen on Calling Option When the Phone Screen on Calling option is set to Yes the Phone screen appears in the display area when you make a call regardless of the screen with which you were working You lose any unsaved work in progress for example labeling a Speed Dial button when the Phone screen displays The only exception is the Web Access application which remembers the current Web page When the Phone Screen on Calling option is set to No making a call has no impact on the application screen displayed The top display line however provides an appropriate message Note This is the default setting 1 To change this option press the corresponding Line Feature button 2 Press the Line Feature button for the next setting you want to change or save this setting by pressing the Save softkey To restore the previous setting without making a change press the Cancel softkey After saving or cancelling the first Options Main screen displays 56 4622SW IP Telephone Release 2 2 User Guide Application Options Setting the Display Call Timers Option Your 4622SW IP Telephone can display two types of call timers The Ca
8. 5 Press the Transfer GD button again The call is sent to the extension or number you dialed A two second display message indicates the transfer is complete 6 Hang up your handset Retrieving a Voice Mail Message When someone leaves a message in your voice mailbox the Message Indicator W the red light at the top middle of the phone illuminates Follow your standard voice mail retrieval procedures to retrieve your messages If you have voice mail related questions contact your Telephone System Administrator 32 4622SW IP Telephone Release 2 2 User Guide Logging Off the Phone Logging Off the Phone Log your 4622SW IP Telephone off to prevent unauthorized use during an absence When multiple users share a phone logging off protects your privacy by deleting your Call Log entries and allows other users to load their specific telephone features from the call server You can also log off directly through the Options menu See Logging Off the 4622SW IP Telephone in Chapter 6 for details The process described here applies to all 4622SW IP Telephones Note Before you can log off ensure that the telephone is on hook and idle no call appearance lines in use To log your phone off press the Mute button then press the following numbers on the dialpad 5 6 4 6 3 3 which stand for LOGOFF A request to un register the phone is sent to the server The phone is now in a logged off state and displays Ext
9. Reinstating the Phone After a Logoff To reinstate the phone after a logoff 1 Using the dial pad enter your Extension number then press Pound The display prompts for entry of your password 2 Using the dial pad enter your Password then press the key The 4622SW is now ready for use Forcing a Login to the Phone If you try to log your phone in and Extension in Use displays another person is already using the extension you entered If this is your extension you can force the other user off the system by pressing Pound to answer OK to both the Extension and the Password prompts Issue 2 2 April 2005 33 Using Your 4622SW IP Telephone 34 4622SW IP Telephone Release 2 2 User Guide Chapter 3 Using the Speed Dial Application Introduction This chapter describes how to add update and delete a Speed Dial button label Up to 108 Speed Dial buttons are allowed each containing a name and corresponding telephone number Entering Data on Speed Dial Screens Review this section if you are unfamiliar with entering data using a telephone dialpad or using softkeys for editing functions Entering Characters Using the Dialpad Use the dialpad keys 0 through 9 and to enter characters in a Name or Number field To select a field press the Line Feature button on either side of the field to which you want to move When entering a Name the first press of a dialpad key displays the first alphabetic
10. The remaining Speed Dial buttons are re sorted by Name and the Speed Dial Main screen displays 40 4622SW IP Telephone Release 2 2 User Guide Chapter 4 Using the Call Log Application Introduction This chapter describes the three Call Logs available on your 4622SW IP Telephone lt also provides procedures for adding a Call Log entry to a Speed Dial button and deleting one or all Call Log entries For information on calling a party listed in any Call Log see Making Calls in Chapter 2 Using Your 4622SW IP Telephone of this guide Note Your Telephone Administrator can turn off the ability to display the Call Logs or can turn off the ability to move Call Log entries to Speed Dial buttons If the Call Log feature has been turned off the Call Log softkey is not labeled and pressing the blank softkey has no effect If the ability to transfer an entry to a Speed Dial button has been turned off the softkey labeled Add to SD is not displayed About the Call Log Call Logs are helpful for e tracking who called while you were away from the phone e redialing the number of a previous call you made or e obtaining telephone numbers from previous calls The 4622SW also allows you to set up a Speed Dial button for any call listed in a log facilitating dialing of frequently called numbers All calls made to or from your 4622SW IP Telephone are added to one of three Call Logs Outgoing Calls Incoming Answered Calls and Misse
11. 0 1 a AAA 13 The 4622SW IP Telephone lt lt ee ee 13 About the Feature Key Expansion Unit EU24BL 17 Navigating Application Screens 17 4622SW IP Telephone Applications lt lt lt 19 Phone Application es zx rain res an aa ee 19 Speed Dial Application 19 Call Log Application lt c cciccoraroscrcrrci rarss eed 20 Web Access Application Optional lt lt eee 20 4622SW Telephone Options lt lt eee ee 20 Additional 4622SW Functionality 2 2 ee ee 21 Pe FEAE a Se E ee a ee SR eee oe Se ae Be 21 Automatic Backup Retrieval Feature 21 Chapter 2 Using Your 4622SW IP Telephone 23 introduction bs oc kaa a CLOSES ES ES SESS 23 Call Appearances 2 2 1 4 425246565 6S 44 RG SRE ESSE GS HET SE RES 23 e ARA eh ee ASR eee oe See eee BR aS 23 Manual Dialing 1 37 a era AA 24 Automatic Dialing 145245 64 BRERA istak 24 Redialing a Pally lt lt as a Re ee eee ee ee ee a 25 Dialing a party using a Speed Dial button 26 Automatically dialing a party using an administered Line Feature button 27 Calling a party from the Call Log lt lt 27 Calling a party from the Web Access application 28 Issue 2 2 April 2005 5 Contents R
12. 16 Automatic Backup 2 a 004 65 Headset LED Indicator 15 Backup File retrieval restore 67 Headsets o o econo ceai a i Backup Restore o 0 63 Hold Backup Retrieval Status 66 Placingacallon 30 Call Appearance Width 58 Retrievingaheldcall 30 Call Log Enabling Disabling 58 Hold DUTON 2 o o 16 Call Timers o o 57 Hold feature a aooaa aaa aaa a aaa 30 Display Contrast aooaa a 61 for applications oaoa a a 55 ETP olesia as di e a A e ai 68 l Interface Status oaoa en 61 Icons Background Colors for Features Administered on the Labeling Feature Buttons 70 4622SW Call Server 18 Message Display Rate 57 Interface Status Viewingthe 61 Miscellaneous Status o 0 1 61 Interpreting Display Icons ooo 79 Network Audio Quality 62 Interpreting Ringer Tones 77 Password setting oo 68 Introducing Your 4622SW IP Telephone 13 Personal Ringing 1 2 ee eee 59 IP Address Status Viewing 60 Phone Screen on Answer 2 2 56 Phone Screen on Calling 2 56 Quality of Service QoS Status 60 L Radial rado a dx et e AR ae A 55 Labeling Feature Buttons 70 Status Screen SUNS ke ta Be
13. 2 2 April 2005 89 Index Visual Alerting Setting 58 Voice Mail Message Retrievinga 32 Voice Message Light 15 Volume Control buttons 16 W Web Access Application 20 Calling a Party from the 28 Troubleshooting o 83 Using es em e aree a o ae 47 Web Access Authentication 48 Web Pages Entering Characters Using the Dialpad 51 Entering Texton 004 50 Navigating 2 2 0 2 2 48 Web Site Telephone Number Adding a Speed Dial Buttonfor 2 2 52 90 4622SW IP Telephone Release 2 2 User Guide
14. Call Handling Features 29 Dropping the last person added to the call during Conference aoaaa 44 29 Issue 2 2 April 2005 87 Index E M Editing During or After DataEntry 36 Making Calls o o 23 Enabling Disabling the Call Log 58 Manual Dialing a 24 Entering Characters Using the Dialpad 35 51 Message Display Rate Setting the 57 Entering Data on Speed Dial Screens 35 Miscellaneous Status Viewing 61 Entering Text on Web Pages 50 Mute button 2 16 Ethernet Interface between phone and PC Te Mute feature aoaaa a ee 30 EU24 EU24BL See Feature Key Expansion Unit 17 Mute LED Indicator oa aaa 16 F N Feature and Telephone Button Descriptions 15 Navigating Feature Button Labeling 70 Application Screens 17 Feature Key Expansion Unit WebPageS o a 48 Aboutthe o s ca sadesa 17 Navigating Web Pages Connection Jack 16 Home Page and Other Standard Size Web Pages 49 File Transfer Protocol See FTP Network Audio Quality Viewing the 62 FT POptions s x ae e a a eal ee Gs 68 Numeric Dialing Pad 4 16 H O Headset Options Headset button n aooaa 16 Alternate Language 73 Headset Jack sio oo es ae a a
15. D inserts an apostrophe following that letter 36 4622SW IP Telephone Release 2 2 User Guide Entering Data on Speed Dial Screens Name Entry Example To add a Speed Dial button for Tom Brown you would typically press the following dialpad number button Right Arrow softkey in sequence 8 T 666 0 Right Arrow softkey to move the cursor one space to the right 6 m 22 b 777 r 666 0 9 w 66 n After entering this sequence the display shows Tombrown By incorporating the editing Line Feature buttons during entry you format the entry as Tom Brown Your actual key press sequence should be 8 T 666 0 Right Arrow softkey to move the cursor one space to the right 6 m Line Feature Button 12 Space 22 b Line Feature Button 5 Case changes the b from lower to upper case 777 r 666 0 9 w 66 n Issue 2 2 April 2005 37 Using the Speed Dial Application Adding a Speed Dial Button To add a Speed Dial button 1 Access the Speed Dial application by pressing the SpDial softkey The Speed Dial Main screen displays Note Your Telephone Administrator can turn off the ability to make changes to the Speed Dial buttons If this is the case you will not be shown softkeys labeled Add Edit or Delete and you cannot perform any of those actions 2 Press the Add softkey The Speed Dial Entry screen displays with a cursor in the Name field and with the prompt Use dialpa
16. MOSES EC ES SE TEER ESSE Viewing a Call Log isc m 2 8045 eee eee wa Eas Adding a Call Log Entry to a Speed Dial Button Deleting Call Log Entries lt lt ee es Deleting a Single Call Log Entry lt lt ee ee es Deleting All Entries from a Call Log lt lt lt eee eee Disabling the Call Log socsc lt lt i0o01 200600 433029 0211002540 6 4622SW IP Telephone Release 2 2 User Guide 28 29 29 30 30 30 31 31 31 31 31 32 32 33 33 33 35 35 35 35 36 37 38 39 40 41 41 41 42 43 44 44 45 45 Contents Chapter 5 Using the Web Access Application 47 INTFOUCHON 6 262 645 ea ana RR A RA RR ee 47 Web Access Authentication lt lt lt lt 48 Navigating Web Pages 1666s ee be eee ee ee Oe a A 48 Navigating the Home Page and Other Standard Size Web Pages o 49 Entering text on Web Pages cesos 50 Entering Characters Using the Dialpad lt lt 51 Adding a Speed Dial Button for a Web Site Telephone Number 52 Chapter 6 4622SW IP Telephone Options 53 rO UUCHOR e o rd 53 Accessing the Options Main Menus 000 2 ee eee 54 Application OPOS s raritas shri nine ORS i 55 Setting the Redial Option anoano 55 Setting the Phone Screen on Answer Option 56 Setti
17. Redial Option The Redial option provides one of two redial selections Automatically redial the last number called when the Redial button is pressed or Display a list of the last 6 unique numbers called when the Redial button is pressed allowing you to choose the number you want redialed This is the default setting To change this option press the corresponding Line Feature button Press the Line Feature button for the next setting you want to change or save this setting by pressing the Save softkey To restore the previous setting without changing the setting press the Cancel softkey After saving or cancelling the first Options Main screen displays Issue 2 2 April 2005 55 4622SW IP Telephone Options Setting the Phone Screen on Answer Option When the Phone Screen on Answer option is set to Yes the Phone screen appears in the display area when you answer a call regardless of the screen with which you are working You lose any unsaved work in progress for example labeling a Speed Dial button when the Phone screen displays The only exception is the Web Access application which remembers the current Web page When the Phone Screen on Answer option is setto No answering an incoming call has no impact on the application screen displayed The top display line however provides an appropriate message This is the default setting 1 To change this option press the corresponding Line Feature button
18. Speaker on during a call Press the Speaker button The Speaker indicator next to the Speaker button lights The Speaker is now operational Turning the Speaker off during a call Activate the headset at any time The Speaker and the corresponding indicator light turn off Voice control reverts to the headset Ending a call while the Speaker is active Press the Speaker button The Speaker and the corresponding indicator light turn off and the call terminates Issue 2 2 April 2005 31 Using Your 4622SW IP Telephone Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number Sending a call to another telephone 1 With the call active or with only one held call and no active calls press the Transfer EA button The call is placed on hold The Hold Sam icon displays and you hear a dial tone while the next available line activates 2 Dial the number to which you want to transfer the call 3 If you do not want to announce the call press the Transfer gt button again and proceed to Step 6 If you wish to wait for an answer and announce the call see Step 4 The call is sent to the extension or number you dialed A two second display message indicates the transfer is complete 4 Remain on the line and announce the call If the line is busy or if no one answers return to the call by pressing the Line Feature button on which the call is being held
19. Verify the procedure and retry Check below to troubleshoot the specific application with which you are working Ensure that any options have not been changed Contact your System Administrator if these actions do not produce the desired result Your new telephone is not retrieving data from the same location as your original telephone or you need to provide a User Name and Password Follow the procedure in Setting the Automatic Backup Option to administer your current telephone with the necessary parameters If this procedure does not solve the problem contact your System Administrator Review the previous section Basic Troubleshooting Chart Verify that all call appearances incoming outgoing lines are not already in use If all lines are in use wait until a line is available to make your call You have 108 Speed Dial entries the maximum allowed You must delete at least one entry before adding a new entry Someone edited the FTP backup file and failed to insert a blank line at the beginning of the file and or failed to save the file in UTF 8 format Edit the file insert a blank line at the beginning of the file and save the file in UTF 8 format Contact your System Administrator if you have questions on editing the file yourself Then retrieve the file from the telephone as explained in Retrieving and Restoring Data from a Backup File 1 of 2 82 4622SW IP Telephone Release 2 2 User Guide Prob
20. again to add the new party to the call 4 Repeat Steps 1 3 for each party you want to conference in to the call Adding a held call to the current call 1 Press the Conference D button The icon on the current line changes to the Soft Hold Sam icon 2 Press the Line Feature button of the held call 3 Press the Conference O button again All parties are now connected Dropping the last person added to the call Press the Drop TD button The last party connected to the conference call is dropped from the call Issue 2 2 April 2005 29 Using Your 4622SW IP Telephone Hold The Hold feature puts a call on hold until you retrieve it Placing a call on hold Press the Hold E button The line s display area changes to white text with a dark gray background and the Hold We icon displays AS Retrieving the held call Press the Line Feature button on which the call is being held or press the Hold button The call is now active Mute During an active call the Mute feature prevents the party with whom you are speaking from hearing you Using Mute you can hold an off line conversation at any time during a call Preventing the other person on the line from hearing you 1 Press the Mute button The other party cannot hear you The indicator next to the Mute button lights when Mute is active 2 To reinstate two way conversation press the Mute Y button again Speaker A one way built i
21. at Be ea 60 Language Selecting an Alternate Ta User ID setting ooo ee 68 Line Feature buttons 15 17 Viewing IP Address Status 60 Log Off Reinstating the Phone aftera a 63 Visual PUB ae ge SE Me Se 58 Logging Off the Phone 33 Options button AA tees A b Logging Off the Telephone 62 pa e tere il E tee NS E Logoff Reinstating the Phone following 33 Options for 4622SW IP Telephone 20 88 4622SW IP Telephone Release 2 2 User Guide P Page Left Right buttons 15 Paging indicator a oaoa aaa a 15 Password ave om os monle a ee ee ee 68 PC Ethernet Phone Interface Changing Te Personal Ringing Options 59 Phone Application 19 Phone Application Troubleshooting the 82 Phone Feature buttons 17 Phone Screen on Answer Option 56 Phone Screen on Calling Option 56 Phone Exit button 15 Phone PC Ethernet Interface Changing 72 Placingacallonhold 30 Power Cycling the Phone 85 Push Feature o 21 Q Quality of Service QoS Status Viewing 60 R Receiving Calls 28 Redial button 4 16 Redial Option Setting the 55 Redialingaparty 25 Redialing the last number called 25 Redialing
22. being entered Any reference in this manual to the Mode softkey refers to the fourth softkey when entering text on Web pages 2 Use the dialpad to enter text Use the softkey functions to facilitate your entry as described below If you want to Then Enter text If you are unfamiliar with 4622SW Web text entry see Entering Characters Using the Dialpad below When you complete the current field text line either press the Line Feature button to the left of the next text line you want to enter press one of the Line Feature buttons on the right side of the display to move to a different line or page or press the Done softkey Pressing a left side Line Feature button displays a cursor in the text entry box Pressing a right side Line Feature button produces the result indicated by the symbol next to that button Pressing Done deactivates the text entry mode Erase any data Press the appropriate application specific softkey for entered and restore example Clear the text entry line to Any characters entered are removed its original format Note Application specific softkeys are determined by the application developer therefore the method of erasing or clearing entered text is subject to the application s design Save the text you Press the appropriate application specific softkey for have entered example Submit or Save Note Application specific softkeys are determined by the application developer therefore the method
23. each 4622SW IP Telephone in your network Most parameters are established at the network server and apply to all telephones on the network Other parameters can be unique to a specific site department or group of telephones Those settings which can be unique to your phone appear on the FTP File Transfer Protocol Setup screen They are e Server IP Address the specific server to which your 4622SW IP Telephone is connected for backup restore and other network related functions If your phone has been repaired this value is set to zero and should be re established e Directory Path the server location to which your telephone s data for example Speed Dial labels names and numbers options and Feature button labels is sent during a backup and from which data is restored e User ID and Password unique identifiers assigned to a phone user for server security purposes Note All FTP settings are set to blank upon phone manufacture and repair Because FTP information can impact both server operation and the proper backup of your phone data contact your System Administrator before updating any settings The User ID and Password in the following procedure provide access to your server Such access allows you to perform backup and other future server related features The User ID and Password are not the Avaya Communication Manager registration ID and password which identify you as an authorized user of your respective system
24. for example a Speed Dial button label several Line Feature buttons provide editing features like backspacing or hyphenation Issue 2 2 April 2005 17 Introducing Your 4622SW IP Telephone Here is an example of the difference between a Line Feature button s functionality in the Phone application versus other applications To call someone from the Phone application the default display screen you press the first Line Feature call appearance button and dial your party But in the Call Log application pressing the first Line Feature button displays detailed information about the first call log entry In addition to the call related icons and features explained in Table 1 the icons and background display colors in Table 2 are associated with certain administrable features on the call server and might appear on the display Several features such as flash wink and flutter are associated with Call Center operations and might not apply to all 4622SW users Table 2 Icons Background Colors for Features on the 4622SW Description Feature Button Display Icon Condition Background Color None Feature is on active White None Feature is off inactive Light Gray None Feature denied Broken Flutter This is a temporary Light Gray condition accompanied by an error beep on the first occurrence This condition then changes to the off inactive state None ldle Indicates a call appearance line is available White Ringing
25. headset or by a fixed button like Transfer You also exit text entry mode if you cause another screen to display for example by pressing Save or Cancel or pressing the CD button Editing During or After Entry Editing commands display below the Number field next to certain Line Feature buttons The commands and their actions are Clear Remove all characters from the field in which the cursor currently resides Case Change the character to the right of the cursor from lower to upper case or vice versa depending upon its original case Note that when entering a name the first character entered is initially displayed in upper case with subsequent characters initially displayed in lower case letters Backspace Delete the character to the immediate left of the cursor Apostrophe Insert an apostrophe at the cursor position Comma Insert a comma at the cursor position In a Number field a comma creates a short pause when the telephone automatically dials that number Hyphen Insert a hyphen at the cursor position Space Insert a blank space at the cursor position Note Some of the editing commands such as Case appear only when there is data in the field in which the cursor is positioned Pressing one of these buttons causes the respective action to be taken at the current cursor position For example in entering the name D Aleo pressing the Line Feature button labeled Apostrophe after entering the letter
26. message Cannot access FTP server server cannot be made displays Select Retry If the connection is made review the previous messages for a successful retrieval and proceed accordingly If the connection still cannot be made the server might be busy or not functioning Select Cancel to return to the Backup Restore Main screen and try the Restore procedure again later Optionally verify with your System Administrator that the Server s IP Address is correct Connection is made with the The message Cannot obtain file displays FTP server but the file is not Contact your System Administrator for instructions in the specified directory or on how to proceed cannot be retrieved for any reason 2 If you want to return to the Backup Restore Main screen without retrieving or restoring the backup file select Cancel The retrieval or restoration of backup data is cancelled and any partially retrieved data is discarded The Backup Restore Main screen re displays Issue 2 2 April 2005 67 4622SW IP Telephone Options Note Your Telephone Administrator can turn off the ability to make changes to the Speed Dial buttons In this case you will be able to retrieve the backup file as normal but any changes you may have made to that backup file s Speed Dial button label data are ignored Setting a User ID Password and other FTP File Transfer Protocol Options Your System Administrator establishes certain parameters for
27. ordered separately The LKA10 when used without the MIP 1 operates with other Avaya IP telephones but cannot be used for remote call answering or call initialization The table below summarizes Avaya s corded headset connectors and cordless headset choices and provides ordering codes Headset Connector Type Ordering Code M12LUCM Corded 407639715 HIP Cord Corded 700212442 LKA10 includes Headset Cordless Solution 408271385 MIP 1 Accessory 700281074 Issue 2 2 April 2005 75 Headsets 76 4622SW IP Telephone Release 2 2 User Guide Chapter 8 Telephone Management and Troubleshooting Introduction The 4600 Series IP Telephones are relatively trouble free This chapter provides helpful information for Interpreting the different ringer tones you hear Interpreting the 4622SW s display symbols Testing your telephone to ensure that it is operating correctly Basic Troubleshooting This chart provides the most common problems an end user might encounter and suggested resolutions Application specific troubleshooting This chart describes problems and solutions specific to a 4622SW application Phone Speed Dial Call Log or Web Access Resetting or power cycling your phone when Basic Troubleshooting does not resolve a problem Additionally Chapter 6 4622SW IP Telephone Options describes several status screens to use to troubleshoot certain problems as requested by your System Administrator For all other IP Telep
28. software upgrade such standard Feature button labels might be overwritten with a new standard label erasing any re labeling you may have performed Changing a Phone PC Ethernet Interface The 4622SW IP Telephone ordinarily communicates with any optionally attached PC in auto negotiation mode This basically means the PC and telephone together decide how to communicate when they are connected Although unlikely there might be an occasion where you or your System Administrator want to force this communication to a particular setting 1 Select PC Ethernet interface from the second Options Main screen The PC Ethernet Interface screen displays showing the current setting 2 Press the Line Feature button on either side of the desired setting The Current setting changes to your selected setting 3 To save your selection select Save To restore the original setting without changing it select Cancel The second Options Main screen redisplays 72 4622SW IP Telephone Release 2 2 User Guide Selecting an Alternate Language Selecting an Alternate Language Users can change the user interface language their 4622SW IP Telephones display The 4622SW IP Telephone s standard language configuration supports the following languages English the default display language Francais Italiano Japanese Katakana only Espa ol Deutsch Nederlands Portugu s A given 4622SW IP Telephone supports one of three language configurations
29. the Overview for Avaya Communication Manager Document Number 555 233 767 Issue 2 2 April 2005 11 About This Guide 12 4622SW IP Telephone Release 2 2 User Guide Chapter 1 Introducing Your 4622SW IP Telephone Introduction This chapter introduces you to the layout of the 4622SW IP Telephone It provides a description for each functional button and other phone characteristics briefly describes each 4622SW application and provides basic instructions for navigating display screens The 4622SW IP Telephone The 4622SW IP Telephone is an innovative telephone specialized for Call Centers The 4622SW gives you access to the World Wide Web while offering the latest features and applications The large display area allows up to 12 application specific buttons to be presented and labeled at one time Additionally 12 Line Feature buttons 4 softkeys and other fixed buttons provide access to powerful capabilities such as e Call server based features e speed dialing e a Call Log and e a WML Wireless Markup Language a Web development protocol browser This last feature is covered in detail in Chapter 5 Using the Web Access Application The WML browser provides access to Web sites tailored specifically for devices with smaller display screens like cell phones and Personal Data Assistants In addition to these features and applications the 4622SW provides a robust menu of options to customize your phone preferences Your te
30. the information to a Speed Dial button Press the Cancel softkey to exit without saving The Name Number entry is added to the Speed Dial list in alphabetical order by Name The Speed Dial Main screen redisplays allowing you to verify that the new button is now available for automatic dialing 38 4622SW IP Telephone Release 2 2 User Guide Updating Speed Dial Button Label Information 8 To add another Speed Dial button repeat this procedure from Step 2 9 To exit the Speed Dial application press the Phone Exit CD button Note You can position an entry at the beginning of the list out of alphabetical order by placing a space asterisk etc as the first character of the name For example Bruce will be placed before Aaron on the list Updating Speed Dial Button Label Information Use the following procedure to change the name or number associated with a Speed Dial button 1 Access the Speed Dial application by pressing the SpDial softkey The Speed Dial Main screen displays Use the Page Left and or Page Right buttons as appropriate until the entry you want to update displays Note Your Telephone Administrator can turn off the ability to make changes to the Speed Dial buttons If this is the case you will not be shown softkeys labeled Add Edit or Delete and you cannot perform any of those actions Press the Edit softkey The prompt Select entry to edit displays Press the Line Fe
31. to e Back up your options preference settings your Speed Dial button labels names and numbers and Feature button labels This occurs automatically whenever you save a change to any one of those settings or buttons Automatic backup protects this data against system failure by allowing you to restore your backup file of active settings and button labels e Restore options settings Speed Dial button labels names and numbers and Feature button labels following a phone failure or replacement e Establish or modify FTP File Transfer Protocol settings such as the network server address directory path for saving backed up data and a User ID and Password for server access through your phone e Verify whether an automatic backup has occurred Because each telephone system has unique characteristics and settings modifying the Backup Restore options usually requires your System Administrator s assistance For example it is unlikely that you know the specific Server IP Address to enter when setting up FTP parameters without consulting your System Administrator To verify or change any of these options select Backup Restore from the second Options Main screen Doing so displays the Backup Restore Main screen containing all related backup restore options and settings Note On the Backup Restore Main screen check the Automatic Backup setting to determine if your phone is already set for automatic backups The default setting is Disabl
32. top display line provides call related messages If applicable the Call Timer displays at the top of the display area Note Displaying the Call Timer is optional and is set by means of the Options button See Chapter 6 4622SW IP Telephone Options for information 2 Use the dialpad to enter the number you want to call The number entered displays on the active call appearance line and the 4622SW IP Telephone initiates the call 3 Deactivate the headset to end the call Automatic Dialing Automatic dialing includes e redialing a previously called number e speed dialing a number programmed on a Speed Dial button e using an administered Abbreviated Dialing Feature button to initiate a call e dialing a party listed on your Call Log or e dialing a party from a Web page displayed through the Web Access application 24 4622SW IP Telephone Release 2 2 User Guide Making Calls Note The 4622SW supports a one way Speaker When you invoke automatic dialing without first activating your headset the one way Speaker activates You can hear the party at the other end but that person cannot hear you You must use the headset to be heard Note The 4622SW IP Telephone often receives telephone numbers through the Call Log or Web Access application that are not immediately dialable For example the Call Log might contain an incoming call from the following U S phone number 732 555 1234 In general if you try to dial
33. AVAYA 4622SW IP Telephone Release 2 2 User Guide 16 300297 Issue 2 2 April 2005 Copyright 2005 Avaya Inc All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing However information is subject to change Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support in the United States and Canada call the Technical Service Center s Toll Fraud Intervention Hotline at 1 800 643 2353 Disclaimer Avaya is not responsible for any modifications additions or deletions to the original publish
34. Indicates an incoming call is arriving on this White line Active Indicates the line is in use Light Gray Saw On Hold Indicates a call is on hold on this line Dark Gray as Saw Soft Hold Indicates this line s call was put on hold Dark Gray pending a conference or a transfer 4 Flash Used for Call Center operations Light Gray gt Flutter Used for Call Center operations Light Gray Ll Wink Used for Call Center operations Light Gray 18 4622SW IP Telephone Release 2 2 User Guide 4622SW IP Telephone Applications Four softkeys lt D appear directly below the display area They allow you to access the other 4622SW applications In an application they allow you to perform application specific functions like add save edit delete or cancel The labels above the softkeys reflect their function relative only to that specific screen 4622SW IP Telephone Applications Your 4622SW IP Telephone provides four applications Phone Speed Dial Call Log and Web Additionally use the Options function to define settings personalize your phone and troubleshoot certain functions All applications appear in the display area accessed by the softkeys appearing below the display A brief description of each application follows Phone Application The Phone application is the primary application Use this application to make and receive calls and perform call handling operations like conference calling or transferring calls
35. The standard configuration described in the list preceding this one English Chinese Russian and Hebrew English Japanese Katakana and Han characters Russian and Hebrew The Language Selection screen identifies which configuration applies to your 4622SW IP Telephone 1 2 Select Select display language on the second Options Main screen The Language Selection screen displays Select the Line Feature button next to the language you want your phone to display when in use If the currently active language was selected the second Options Main screen re displays and no action is taken If any language other than the currently active language was selected the Language Confirmation screen displays The prompt Are you sure displays in the currently active language and in the new language you selected The four softkeys at the bottom of the display are labeled respectively Yes and No in both the currently active language and the selected new language Issue 2 2 April 2005 73 4622SW IP Telephone Options 3 Choose one of the following options If you want to Proceed to change the current language to the new language Retain the currently active language without changing the user interface display language Then Select either Yes softkey The active language changes to the new language you selected The second Options Main screen re displays All screens now display the new user interface languag
36. ality 21 Troubleshooting a oaoa a ee 83 illustration of a oa 14 Viewinga e e aeea aea a ee ee 42 Logging Off sa s sa a a e aaa ee 62 Call Log Application 20 Reinstating after log off 63 Call Log Application Using the 41 Resetting and Power Cycling 84 Call Log Entries Telephone Applications 19 Deleting 2 a 44 Telephone Button Feature Descriptions 15 Deleting a Single Entry 44 Telephone Options 20 53 Deleting all entries from a log 45 Telephone Using Your 23 Call Log Entry Adding to a Speed Dial Button 43 Troubleshooting gt lt sa o o 17 Calling a party from the Call Log 27 Calling a party from the Web Access application 28 Changing a Phone PC Ethernet Interface 72 A Changing the Display Contrast 61 About the Call Log 2 24 o ooa 2 oo ei 41 Conference Accessing the Options Main Menus 54 Adding a held call to the current call 29 Adding a Call Log Entry to a Speed Dial Button 43 Adding another party to a call 29 Adding a held call to the current call Dropping the last person added to the call 29 during Conference aooo a o 29 Conference button 16 Adding a Speed Dial Button 38 Conference feature aoa oaoa a a a 29 Add
37. and you automatically return to the alpha mode Issue 2 2 April 2005 51 Using the Web Access Application Adding a Speed Dial Button for a Web Site Telephone Number Some Web sites might include the ability to pass names and associated telephone numbers to the 4622SW IP Telephone In such cases applicable web pages display an AddToSD softkey as provided by the Web site s author 1 Press the AddToSD softkey The Speed Dial Editing screen displays to allow you to change the name or number The prompt Use dialpad to edit Number displays with the cursor positioned at the end of the Number field Note For assistance with entering information on this screen see the section in Chapter 3 Using the Speed Dial Application titled Entering Data on Speed Dial Screens Your Telephone Administrator can turn off the ability to create Speed Dial buttons from the Web application In this case the AddToSD softkey does not display If no Name Number changes are needed proceed to Step 5 To change the telephone number use the Left Arrow softkey and or the Right Arrow softkey to move the cursor to the right of the character s to be changed Press the Backspace button to remove that character and re enter the correct character To change the name press the Line Feature button on either side of the Name field to move from the Number to the Name field Use the Left Arrow softkey and or the Right Arrow softkey to move
38. ature button that corresponds to the button you want to update The Speed Dial Editing screen displays the prompt Use dialpad to edit Number lt 25 with the cursor positioned at the end of the Number field Note For assistance with entering information on this screen see the previous section titled Entering Data on Speed Dial Screens To change the telephone number use the Left Arrow softkey and or the Right Arrow softkey to move the cursor to the right of the character s to be changed Press the Backspace button to remove the character s and re enter the character s The Number field allows up to 24 characters Note Pressing Delete while in the Name or Number field allows you to delete the entire Speed Dial label as covered in the next section Deleting a Speed Dial Button Label Alternately pressing Cancel at any time returns you to the Speed Dial Main screen without updating the label Issue 2 2 April 2005 39 Using the Speed Dial Application 6 To change the name press the Line Feature button to the left of the Name field Then use the Left Arrow softkey and or the Right Arrow softkey to move the cursor to the right of the character s to be changed Press the Backspace button to remove the character s and re enter the character s The Name field allows up to 13 characters 7 When the Name and or Number is updated press the Save softkey to add the information to a Speed Dial button Press the Ca
39. ature buttons Use the Right or Left Page button to move to the page on which you want to re label one or more Feature buttons As you move from page to page the top display area shows the current page number Note Your System Administrator might have locked one or more labels so that you cannot edit them These locked labels are shaded in white When you cannot change a locked button an error beep tone sounds when you select that button 5 Select press the Feature button you want to re label The Feature Button Label Editing screen displays For reference the current label appears next to the first Feature button Issue 2 2 April 2005 71 4622SW IP Telephone Options 6 To re label a Feature button use the dialpad and any applicable Line Feature buttons to enter the new label 13 or fewer characters To restore the default label to the selected Feature button select Clear to remove the label you previously defined See Entering Characters Using the Dialpad and Editing During or After Entry in Chapter 3 Using the Speed Dial Application for information about data entry 7 Select Save to save the new modified label or to restore the default label as applicable Alternately select Cancel to exit the screen without saving a change or restoring the default label The Feature Button Labeling screen re displays Note Some Feature buttons might be provided as part of your telephone software In the event of a
40. backup restore is enabled returns any options you might have changed to their default values 1 To log your phone off from any application screen press the Options button to the right of and below the softkeys The first of two Options Main screens displays 2 Select the Line Feature button on either side of the Log Off option The Log Off screen displays the prompt Do you want to log off 3 To proceed select the Line Feature button on either side of Yes To return to the Options Main screen without logging off select the Line Feature button on either side of No Selecting Yes unregisters your phone from the call server deleting your Call Log entries and returning any options you might have changed to their default values Selecting No displays the first Options Main screen Your phone remains logged on to the network and your Call Log and options values remain unchanged 62 4622SW IP Telephone Release 2 2 User Guide Backup Restore Options Reinstating the Phone After a Log Off When your phone is logged off the top line displays Ext 1 To reinstate your phone following a log off use the dialpad to enter your Extension Number then press the Pound key The display prompts for entry of your password 2 Using the dialpad enter your PBX switch Password then press the Pound key The phone is now ready for use Backup Restore Options The 4622SW IP Telephone s backup and restore options allow you
41. bers called 1 Press the Redial D Feature button The Redial screen displays the last six unique numbers dialed and the prompt Select number to dial appears at the top of the display 2 Press the Line Feature button associated with the number you want to redial If the call can be dialed the Phone application screen displays and the selected number dials automatically If the selected number cannot be dialed for example if all call appearance lines are currently on Hold all Redial entries are disabled If you press a number for redialing while in this state an error beep tone sounds and no further action occurs 3 Proceed with the call A Call Log entry is created for this call Dialing a party using a Speed Dial button Automatic dialing of pre stored numbers is the most common method of automatic dialing You can set up Speed Dial buttons and select the party you want to call by pressing that button For information on setting up Speed Dial buttons see Chapter 3 Using the Speed Dial Application Because the 4622SW IP Telephone s advanced capabilities allow up to 108 speed dial entries speed dialing as described here is convenient and efficient 1 Press the SpDial softkey at the bottom of the display screen The first twelve Speed Dial buttons display one name number per button and the prompt Select entry to dial appears at the top of the display area 2 If the party you want to call appears on the
42. calls Delete one or all entries from the log displayed See detailed information about a call Return to the Call Log Main screen from a Detail screen Then Press the Page Right button Press the Page Left button Press the Outgo softkey The Outgoing Calls Main screen displays Press the InAns softkey The Answered Calls Main screen displays Press the Missed softkey The Missed Calls Main screen displays See the section in this chapter titled Deleting Call Log Entries Press the Line Feature button to the left or right of that entry The appropriate Detail screen displays as applicable Press the Return softkey The Call Log displays incoming phone numbers as they are received from the call server The Call Log displays outgoing phone numbers as you dial them or as they are stored saved in the Speed Dial application 42 4622SW IP Telephone Release 2 2 User Guide Adding a Call Log Entry to a Speed Dial Button Adding a Call Log Entry to a Speed Dial Button To add a Call Log entry to a Speed Dial button 1 Access the Call Log application by pressing the Log softkey The Missed Calls Main screen displays If the party for whom you want to create a Speed Dial button is listed on the Missed Calls Log proceed to Step 3 If the Missed Call Log does not list the party for whom you want to create a Speed Dial button press the softkey for that entry s Call Log Outgo InAns The Outgoing or Incomi
43. change is made and the FTP Settings Main screen screen without re displays changing the selected FTP setting 20f2 3 Repeat this procedure from Step 1 for each FTP setting you want to add or modify Feature Button Labeling Line Feature buttons BD appear on both sides of the telephone s display area These buttons provide call appearances Lines These buttons also provide other call related features provided with your telephone system or administered by your System Administrator in the Phone application Line Feature buttons also serve as application specific buttons in other applications such as the Call Log Line Feature buttons also appear on the optional EU24 EU24BL Feature Key Expansion Unit if one is attached You can use the Feature Button Labeling option to re label any of the Phone application Line call appearances and or Feature buttons For example one of your Feature buttons might be labeled CFwd for Call Forwarding but you want it to read simply Fwd Alternatively if you have re labeled several Feature buttons and want to restore the default original labels you can use this option to view default label values and restore them if desired 1 Select Feature Button Labeling on the second Options Main screen The Feature Button Labeling Options screen displays 2 If an optional EU24 EU24BL Feature Key Expansion Unit is attached move to those button labels either by pressing the Page Right 5 gt button
44. character associated with that key to the right of the current cursor position This character is shown in upper case and the cursor does not move A subsequent press of the same key replaces the character shown with the next alphabetic character assigned to that key still in upper case or the number assigned to that key if all three alphabetic characters have been displayed For example pressing the 2 on your dialpad displays the letter A Pressing the 2 key again replaces the A with a B pressing it again replaces the B with a C and pressing it again replaces the C with a 2 Pressing it again redisplays the letter A and so on Pressing a different key moves the cursor one position to the right displaying the first alphabetic character associated with that key All letters after the first display by default in lower case Repeat this key press entry process to enter the rest of the party s name In addition you can use the Left Arrow lt and Right Arrow mm softkeys to move the cursor to the left or right respectively When entering a telephone number in the Number field your 4622SW IP Telephone recognizes a key press as a number or typographic character such as or and automatically moves the cursor to the right Issue 2 2 April 2005 35 Using the Speed Dial Application Note You can enter text while on a call but you automatically exit text entry mode if you go off hook either by the
45. creen displays 5 To exit the Call Log application press the Phone Exit CD button Disabling the Call Log If desired you can disable your Call Log See Enabling Disabling the Call Log in Chapter 6 4622SW IP Telephone Options for details Issue 2 2 April 2005 45 Using the Call Log Application 46 4622SW IP Telephone Release 2 2 User Guide Chapter 5 Using the Web Access Application Introduction One of the exciting aspects of the 4622SW IP Telephone is its optional Web Access application You can actually use your telephone to access your Corporate intranet and the World Wide Web Your System Administrator can optionally design a Home page on which your Web options reside or use an Avaya provided Home page for this purpose For security purposes your System Administrator can optionally require that an authentication screen display upon selection of the Web Access application In this case you must submit a User Name and Password before gaining access to the Home and other Web pages sites Note that the Web Access application offers a basic browser capability The application does not support all Internet data types nor is it intended to replace your PC s browser The 4622SW s Web functions are geared towards use on a small six line display screen more like those of a Personal Data Assistant PDA or cellular telephone This chapter describes the basic functions available with the Web Access application These functi
46. d and other FTP File Transfer Protocol Options 2 lt lt ee ee eee 68 Issue 2 2 April 2005 7 Contents Feature Button Labeling lt lt lt lt Changing a Phone PC Ethernet Interface lt lt Selecting an Alternate Language ee Chapter 7 Headsets A O O Headsets for 4600 Series IP Telephones Chapter 8 Telephone Management and Troubleshooting Introduccion soeces sa Interpreting Ringer Tones lt lt o Interpreting Display ICONS lt lt lt lt lt Testing YOU PHONG i ew ER SD priste RSH ORD EH DRED Testing the Telephone s Lights and Display lt Basic Troubleshooting Chart lt lt ee Troubleshooting 4622SW Applications lt lt lt Resetting and Power Cycling the IP Telephone Resetting Your Phone 66645545456 22 eee o Power Cycling the Phone 2 2 2 eee eee ee ee es DOn RARA OOS Oe ou Ee ES eR 8 4622SW IP Telephone Release 2 2 User Guide 70 72 73 75 75 75 77 77 77 79 79 79 80 82 84 84 85 87 About This Guide Overview This guide covers how to use your new 4622SW IP Telephone The 4622SW is simple to use while offering the latest advances in teleph
47. d unanswered Calls The Missed Call Log displays automatically whenever you access the Call Log application but you can quickly access a different log if desired Each log has a main screen which lists the calls in chronological order newest to oldest and a detail screen The main screens provide the Name and Number of the calling or called party if available The Main screens also provide a time for the current date or date for calls prior to the current date The details screen displays all this information in a wider format reminds you of what type of call it was and allows you to take certain actions with that entry Issue 2 2 April2005 41 Using the Call Log Application Each Call Log can contain a maximum of 30 entries When a log contains more than six entries Page Right and Page Left buttons help you scroll through the log six entries at a time Calls are listed in order from top to bottom the most recent call first Viewing a Call Log To view a Call Log 1 Access the Call Log application by pressing the Log softkey The Missed Call Log Main screen displays the Caller s name number and time date of the first six unanswered calls Note All Call Log screens have the same fields characteristics and softkeys 2 Choose one of the following options If you want to Review the next six calls Review the last six calls Review outgoing calls you made Review calls you received and answered Review missed
48. d for this call Note If your administrator has set up the Enhanced Dialing feature selecting Call causes the 4622SW to automatically add any appropriate digits such as those required to get an outside line to phone numbers in the Missed and InAns Call Logs If you press Call but the call does not go through check with your Telephone Administrator to ensure that the Enhanced Dialing feature is set up properly for your environment 6 Proceed with the call as usual See Chapter 4 Using the Call Log Application for more information about the Call Log Calling a party from the Web Access application Your 4622SW s optional Web Access application can automatically dial Web links designated by the Web page author as phone numbers To call a party using a Web link just select that link Note If your administrator has set up the Enhanced Dialing feature selecting a link to call a party causes the 4622SW to automatically add any appropriate digits such as those required to get an outside line to phone numbers If you select a call link but the call does not go through check with your Telephone Administrator to ensure that the Enhanced Dialing feature is set up properly for your environment Receiving Calls When someone calls you and the Phone screen is active the Bell 4 icon appears as the phone rings and if so administered the Voice Message light flashes When the Phone screen is active call information displays on
49. d to enter Name lt 14 Note For assistance with entering information on this screen see the previous section titled Entering Data on Speed Dial Screens 3 Use the dialpad to enter the name of the person being added to a Speed Dial button Use up to 13 characters or press Cancel to return to the Speed Dial Main screen without adding a name If you try to enter too many characters the telephone ignores any after the maximum until you delete one or more of the characters already entered 4 After completing the Name field press the Line Feature button to the left or right of the Number field 5 Use the dialpad to enter the telephone number of the person for whom you are adding the Speed Dial button Use up to 24 characters and any of the editing Line Feature buttons to insert appropriate spaces in the number being entered Include any trunk number s needed to obtain an outside line 6 Verify the Name and Number entered in Steps 3 and 5 are correct To change an entry use the Left Arrow softkey and or the Right Arrow softkey to move the cursor to the right of the character s to be changed Press the Backspace button to remove that character and re enter that character Alternately to erase a field entirely press the Line Feature button on either side of that field then press the Clear Line Feature button You can then enter new data in the cleared field 7 When the Name and Number are correct press the Save softkey to add
50. dding a new entry Your administrator has turned off all user settable options 2 of 2 Issue 2 2 April 2005 83 Telephone Management and Troubleshooting Resetting and Power Cycling the IP Telephone Reset your IP Telephone when other troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator CAUTION Use a Power Cycle only with the approval of your System Administrator and only when a reset does not resolve the problem Power cycling might cause stored information such as options and settings to be lost Resetting Your Phone This basic reset procedure can resolve most problems 1 Press the Mute button 2 Using the dial pad press the following keys in sequence 7 3 7 3 8 The display shows the message Reset values no yes 3 Choose one of the following If you want to Then Reset the phone without Press asterisk resetting any assigned values A confirmation tone sounds and the display prompts Restart phone no yes Reset the phone and any Press the pound key previously assigned The display shows the message Resetting programmed values values Your IP Telephone resets its Use this option only if your programmed values such as the IP address to phone has programmed static their default values and re establishes the values server connection The display then prompts Restart phone no yes
51. dentified for the applicable data category Speed Dial Feature buttons or Options No retrieval of this type of data occurred Note In the event of backup retrieval failure the bottom line displays the last error message associated with the most recent attempt 66 4622SW IP Telephone Release 2 2 User Guide Backup Restore Options Retrieving and Restoring Data from a Backup File Restoring data from your most recent backup file is a two step process First you start backup file retrieval usually following a system failure or phone replacement Then you confirm that you want the retrieved data to replace the phone s current data Note Retrieving and restoring backup data takes only a few seconds however while in progress no other phone activity is allowed 1 Select Retrieve Stored Data from the Backup Restore Main screen The 4622SW attempts to start FTP File Transfer Protocol to retrieve the latest backup file from the server The message FTP Retrieval in progress displays Any one of the following additional messages can display as appropriate If Then Following server connection The messages File successfully retrieved and the backup file is retrieved Press Save to replace current data with retrieved with data in the proper format data display Select Save All previous values are replaced with the backup file data The Backup Restore Main screen re displays Connection to the FTP The
52. display proceed to Step 3 If the party you want to call is not shown press the Page Right gt button to display the next page of entries Continue until the number party you want displays You can also press the Page Left lt j button to display the preceding page of entries 3 Press the Line Feature button associated with the name number of the person you want to call The number of the selected person dials automatically 4 Activate the headset to proceed with the call 5 Deactivate the headset to end the call 26 4622SW IP Telephone Release 2 2 User Guide Making Calls Automatically dialing a party using an administered Line Feature button Your System Administrator can program individual numbers on Line Feature buttons this is called Abbreviated Dialing If so such numbers display on the Phone application screen or the Feature Key Expansion Unit if this optional device is attached to your phone with labels assigned by the System Administrator If the label for the number you want to call appears in the display area press the appropriate button or Press the Page Right or Page Left qj button s below the display area until the label of the party you want to call displays Then press that button The number dials automatically and the screen displays the appropriate call appearance line as active Note Usually you can re label administered Feature buttons as you see fit as described in Feature B
53. e Select either No softkey The language remains unchanged and the Language Selection screen re displays Repeat the procedure from Step 2 to select a different language or select Return to return to the second Options Main screen 74 4622SW IP Telephone Release 2 2 User Guide Chapter 7 Headsets Introduction This chapter provides information about headsets that are compatible with your IP telephone Headsets for 4600 Series IP Telephones Avaya supports only those headsets and headset adapters that carry an Avaya brand or logo There are a variety of Avaya headsets that are compatible with your 4600 Series IP Telephone To see the available headsets go to http www avayaheadsets com index html Headsets require headset adapters connectors to operate Avaya offers three types of headset adapters for 4600 Series IP Terminals e The MIP 1 provides remote call answering and call initialization features with the Avaya Cordless Headset e The Modular base amplifier M12LUCM which is a high performance solution for users who continuously wear headsets and e The HIP cord which allows basic direct headset connection to your Avaya IP telephone Avaya also offers a cordless headset solution LKA10 with up to a 150 ft mobile range from the base The LKA10 when used with the MIP 1 offers remote call answering and call initialization features on the 4610SW 4620SW 4621SW 4622SW and 4630SW IP Telephones The MIP 1 must be
54. e the ID Press the Submit softkey and Password When your ID and password are authenticated the next page displays If your ID and or password cannot be authenticated appropriate error messages display Exit the Web application without Press the Cancel or Back softkey authentication The previous application or options screen displays Navigating Web Pages The Web Access application browser performs similarly to those on your PDA or cell phone Navigate Web pages using a combination of Line Feature buttons and softkeys Note Calls made or received while working with the Web application have no impact on Web access Web page navigation or Web page text entry 48 4622SW IP Telephone Release 2 2 User Guide Navigating Web Pages Navigating the Home Page and Other Standard Size Web Pages To navigate the home page and other standard size Web pages 1 Access the Web Access screen by selecting the Web softkey at the bottom of the display area The Home page displays 2 Ifa line is not selected highlighted first press the button or the button Line Feature buttons 8 or 11 to bring the line in focus 3 Navigate the Home page and other Web pages as follows If you want to Redisplay the Home page Refresh the current display re display the current Web page Move down the Web page one text line from the line currently highlighted Move up the Web page one text line from the line currently highl
55. ed meaning automatic backup will not occur unless you change the setting to Enabled If your system administrator has administered your Backup Restore Options to be disabled you cannot enable them yourself Issue 2 2 April 2005 63 4622SW IP Telephone Options Settings Saved During a Backup When the Backup Restore Option is properly administered Backup Restore saves the following settings and preferences e Personalized Ring setting e Redial setting e Phone Screen on Answer yes no e Phone Screen on Calling yes no e Display Call Timers yes no e Message Display Rate slow fast e Call Appearance Width half full e Visual Alerting yes no e Call Log Enable yes no e 4622SW Contrast setting e EU24 EU24BL Contrast setting e Display Language e Ethernet setting e Automatic Backup yes no e FTP Server IP Address e FTP Directory Path e FTP User Name 64 4622SW IP Telephone Release 2 2 User Guide Backup Restore Options Setting the Automatic Backup Option You must change the Automatic Backup setting to Enabled to automatically back up your options settings Feature button labels and Speed Dial button labels names and numbers whenever you change any of these values If this setting is Disabled you might have to first provide additional information such as the FTP server on which your backed up data will reside before you can change the setting 1 Check below the FTP Status line for one of the followi
56. ed version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User How to Get Help For additional support telephone numbers go to the Avaya support Web site http www avaya com support If you are Within the United States click the Escalation Contacts link that is located under the Support Tools heading Then click the appropriate link for the type of support that you need Outside the United States click the Escalation Contacts link that is located under the Support Tools heading Then click the International Services link that includes telephone numbers for the international Centers of Excellence Providing Telecommunications Security Telecommunications security of voice data and or video communications is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your company s telecommunications equipment by some party Your company s telecommunications equipment includes both this Avaya product and any other voice data video equipment that could be accessed via this Avaya product that is networked equipment
57. ently active When the phone is idle the top area displays the current date and time When someone is calling you the name phone number of that person displays in the top area The display has eight lines Six display lines are devoted to the current application One line shows softkey labels for the current application and one line shows Help and other procedural messages Four grayscale colors are used to indicate activity 3 Line Feature Twelve Line Feature buttons provide both call appearances buttons lines for incoming and outgoing calls and application specific D functionality 4 Softkeys Used to navigate to or start application specific actions such as Call a number Cancel the current activity Save entered gt data such as a Speed Dial label 5 Phone Exit Displays the Phone application main screen or if applicable exits the current call server based feature and normalizes the QQ display 6 Options Displays the Options main screen from which display and application settings can be updated 7 Page Left Right Shifts from one page to another in the same application when the display presents the paging indicator These do buttons have no effect when the Paging Indicator is not displayed 8 Speaker LED Lights steadily when the Speaker is active Indicator 9 Speaker Accesses the one way Speaker feature 10 Headset LED Lights steadily when the headset is active Indicator 1 of 2 Issue 2 2 April 2005 15 Int
58. ephone Options Verifying Backup Retrieval Status To determine whether the most recent backup and or retrieval was successful select FTP Status on the Backup Restore Main screen The FTP Status screen displays the following messages for the last backup and the last retrieval plus an individual status for each type of data Action Status Meaning Last Backup Last Retrieval SpDial Feature Buttons Options Note A separate status displays for each one of the above applications Successful Data was successfully backed up with no problems noted N A No backup was initiated ensure that the Automatic Backup setting is Enabled on the Backup Restore Main screen In Progress The 4622SW IP Telephone is currently backing up your data Failed Backup could not be performed for example the server could not be accessed the backup file cannot be accessed etc Successful Data was successfully retrieved with no problems noted N A No retrieval was initiated In Progress The 4622SW IP Telephone is currently retrieving your data Failed Retrieval could not be performed for example the server might not be functioning the backup file cannot be accessed etc Successful Data of this type Speed Dial Feature buttons or Options was retrieved without problems N A No retrieval of the associated Speed Dial Feature buttons or Options data started Failed At least one invalid value was i
59. g Chart Suggested Solution continued Characters do not appear on the Display screen Audio quality is poor specifically you hear an echo while using a headset static sudden silences gaps in speech clipped or garbled speech etc No dial tone A feature does not work as indicated in this guide for example the Redial button does not operate as described All other IP Phone problems See Phone does not activate after connecting it the first time Check all lines into the phone to ensure that it is properly connected Check the power source to ensure that your telephone is receiving power Perform the following Test procedure with the telephone idle on hook press and release the Mute button Then press the following numbers on the dialpad 8 3 7 8 which stands for TEST The display should indicate the self test has started then report if the test was successful or failed If nothing appears on the display and the phone is receiving power your phone might need to be replaced If these suggested solutions do not resolve the problem reset or power cycle the phone with your System Administrator s assistance Various potential network problems might be causing the problem Access the Network Audio Quality screen described in Viewing the Network Audio Quality in Chapter 6 4622SW IP Telephone Options to provide your System Administrator with specific information related to this problem Contact you
60. g Selection screen to set a ring pattern other than that provided with your phone View IP Settings provides access to the View Status Main screen from which you can view IP Address information status quality of service audio and signaling status interfaces status and miscellaneous phone status data Contrast Control provides access to the Contrast Option screen on which you adjust the 4622SW s display area contrast Log Off allows you to log the phone off for privacy and security purposes Network Audio Quality provides access to the Audio Status screen on which you can troubleshoot network delay and audio quality Note that this option displays only when you are on a call The four options categories displayed on the second Options Main screen are Backup Restore provides access to the Backup Restore Main screen from which you can set automatic backups of Speed Dial Options and Feature button label data restore the previous backup file set up and verify the status of your File Transfer Protocol FTP Feature Button Labeling allows you to customize a label on a Feature button if desired PC Ethernet Interface allows you to specify communications settings between the telephone and your PC if attached Select display language allows you to change the display from the current language to up to any of eight alternate languages 3 To select an option press the Line Feature button on eit
61. he pushed content is also accompanied by one or more notification tones Specifically your System Administrator can e Use the telephone s browser to display a specific Web page instead of displaying whatever you were viewing Alternatively the System Administrator can have a Web page available in the background for you to view when you use the Web application Typically in this second case you would generally get a message on the display s top line alerting you to the waiting Web page e Present a text message on the top display line This message may temporarily overwrite whatever is otherwise displayed on the top line e Present an audio message even if you are on a call If you are not on a call the telephone usually goes off hook automatically on the Speaker If you are on a call the party with whom you are speaking is automatically put on Hold and cannot hear the pushed message Once you start hearing the pushed message you can stop listening by selecting a Call Appearance Line for example the line you were on when the pushed message came in going back on hook etc Typically though pushed audio messages involve emergencies or other important information and should be listened to Once a message completes you can return to your existing call Automatic Backup Retrieval Feature If your telephone is appropriately administered see Backup Restore Options you can store your Speed Dial button data options settings and o
62. her side of the desired option The respective Options screen displays 54 4622SW IP Telephone Release 2 2 User Guide Application Options To change the current setting press the corresponding Line Feature button The option setting may either toggle present a screen for you to specify a setting or ask you to choose from a list of alternatives 5 After changing an option use the appropriate softkey to continue 6 To exit the Options application press any of the softkeys labeled for other 4622SW applications SpDial Log and Web To return to the Phone application press the Phone Exit O button The procedures in the rest of this chapter describe each Options category in detail Application Options Application options allow you to change call related default options You select this option from the Options Main screen accessed by pressing the phone s Options button Two Application Options screens are available The first screen provides the functionality to change call related settings The second screen allows you to set visual alerting and enable disable your phone s Call Log Use the standard paging indicators to move between the two Application Options screens To change or set any Application screen option press the Line Feature button on either side of that option For example if an option is set to No pressing the corresponding Line Feature button changes the setting to Yes Setting the
63. hone questions or problems contact your System Administrator Interpreting Ringer Tones As you become more familiar with your IP Telephone you will recognize the various tones you hear in response to an incoming call or while using the handset The following chart provides an overview of the tones you hear Check with your System Administrator to verify if the descriptions are accurate for your system Ringing Tones accompany an incoming call Feedback Tones are those which you hear through the handset receiver or the speaker Note The PBX not the telephone generates these tones which can differ from this list This difference is especially true when the PBX is outside the United States Issue 2 2 April 2005 77 Telephone Management and Troubleshooting Ringing Incoming Tones Meaning Half Ring ring ping Call from another extension Call from outside or the System Administrator Priority call from another extension or from an Automatic Callback call you placed A call is being redirected from your phone to another because Send All Calls or Call Forwarding All Calls is active Feedback Tones Meaning Call Waiting Ringback Tone _ Confirmation Coverage Intercept Time out Recall Dial Reorder Ringback Low pitched rapid tone repeated 60 times per minute signifying the number dialed is in use A
64. ighted Move the Web page down one page to see the next six lines Move the Web page up one page to see the previous six lines Traverse multiple pages Use a link to go to another page Note Then Press Line Feature button 9 Any Web page loading processing stops and the Home page displays Press cy Line Feature button 10 Any Web page loading processing stops and the current page redisplays Press Line Feature button 11 Press Line Feature button 8 Press l y Line Feature button 12 Press 2 Line Feature button 7 Press the Page Right or Page Left button to navigate to the next or previous page respectively Press the Line Feature button to the left of the line that displays an underlined link You can view and scroll through images if any are presented as well as text Issue 2 2 April 2005 49 Using the Web Access Application Entering Text on Web Pages Text entry pages are those on which you can enter data for example a name a Web address URL or other identifying information A set of square brackets J possibly with text in between identifies a page s text entry areas 1 To enter data first press the Line Feature button to the left of the line on which you want to enter text Four new softkeys display Done Bksp and Space with the fourth softkey labeled alpha by default This softkey is called the Mode softkey because it changes the mode of text
65. ime interval The Message Display Rate can be either Fast display interval is 2 seconds or Slow display interval is 3 seconds Note The default rate is Slow 1 To change this option press the corresponding Line Feature button 2 Press the Line Feature button for the next setting you want to change or save this setting by pressing the Save softkey To restore the previous setting without making a change press the Cancel softkey Upon saving or cancelling the first Options Main screen displays Issue 2 2 April 2005 57 4622SW IP Telephone Options Setting the Call Appearance Width When the Call Appearance Width is set to Full the default each line on which a call appears extends the full width of the display Messages show in the call appearance display area When this option is set to Half the call appearance area is limited to half of the display area Call related messages appear on the top display line 1 To change this option press the corresponding Line Feature button The Call Appearance Width changes from Full to Half or Half to Full as appropriate to the active setting 2 Press the Line Feature button for the next setting you want to change or save this setting by pressing the Save softkey To restore the previous setting without making a change press the Cancel softkey Upon saving or cancelling the first Options Main screen displays Setting Visual Alerting When this option is set to N
66. ing a Speed Dial Button for a Web Site Telephone Number 52 Alternate Language Selectingan 73 D Application Options a A a Deleting a Speed Dial Button Label 40 Application Screens Navigating 17 Deleti Yi wea eleting CallLogEntries 44 Authentication for Web Access 48 Dialing gt Automatic Backup Option Setting the 65 a ea 24 Automatic Backup Retrieval FOAIUTG a ad an Automatically using an administered Line Feature a Automatic Dialing a 24 button eee ek le 7 Calling a Party from the Calllog 27 B Calling a Party from the Web Access application 28 Manual o ee eee 24 Backup File Retrieving and Restoring Data from 67 Redialing 2 lt ecs e a sora ee Hee ew we 25 Backup Restore Options 63 using a Speed Dial button 26 Backup Restore Settings Saved During 64 Dialpad Entering Characters Using the 35 Backup Retrieval Status 66 Disabling the Call Log 45 Basic Troubleshooting Chart 80 Display Call Timers Option Setting the 57 Display Contrast Changing the 61 Display description oa aaa a 15 C Display Icons Interpreting 79 Call Appearance Width Settingthe 58 Documentation Related see 11 Call Appearances 2 4 23 Drop button gt s sss a o gt 16
67. key The cursor does not move A subsequent press of the same key replaces the character shown with the next alphabetic character assigned to that key You can use the and keys to display those symbols even in alpha and ALPHA mode For example with the Mode softkey displaying ALPHA or alpha pressing the 2 on your dialpad displays the letter A or a depending upon which alphabetic mode is active Pressing the 2 key again replaces the A with a B or b Pressing the same key again replaces the B with a C or c Pressing the same key again replaces the C with an A or a and so on Pressing a different key moves the cursor one position to the right and displays the first alphabetic character associated with that key Repeat this key press entry process to complete the text field In addition you can use the Bksp or Space softkeys to move the cursor to the left or right respectively When the Mode softkey displays Num your telephone recognizes a key press as a number or a typographic character such as or and advances the cursor one position to the right When the Mode softkey displays Symbol use the Line Feature buttons to select the desired symbol Use the More softkey or the Page Right or Page Left buttons on the phone to access additional pages of symbols When selected the symbol is automatically inserted to the right of the last character in that field on that line
68. l equipment described in this document complies with Paragraph 68 316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids Copies of SDoCs signed by the Responsible Party in the U S can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support All Avaya media servers and media gateways are compliant with FCC Part 68 but many have been registered with the FCC before the SDoC process was available A list of all Avaya registered products may be found at http www part68 org by conducting a search using Avaya as manufacturer European Union Declarations of Conformity CE Avaya Inc declares that the equipment specified in this document bearing the CE Conformit Europe nne mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive 1999 5 EC including the Electromagnetic Compatibility Directive 89 336 EEC and Low Voltage Directive 73 23 EEC This equipment has been certified to meet CTR3 Basic Rate Interface BRI and CTR4 Primary Rate Interface PRI and subsets thereof in CTR12 and CTR13 as applicable Copies of these Declarations of Conformity DoCs can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support Japan This is a Class B product based on the standard of
69. l information about a topic Typographic Conventions This guide uses the following typographic conventions Document Underlined type indicates a section or sub section in this document containing additional information about a topic Document _ Italic type enclosed in quotes indicates a reference to an external document or a specific chapter section of an external document Italics Italic type indicates the result of an action you take or a system response in step by step procedures Conference In step by step procedures words shown in bold represent a single telephone button that should be pressed selected Related Documentation This guide and other related documentation is available online at the following URL http www avaya com support For a Quick Reference to 4622SW features and applications see the 4622SW IP Telephone Quick Reference Document Number 16 300298 For information related to installing an IP Telephone see the 4600 Series IP Telephone Installation Guide Document Number 555 233 128 For information related to using the telephone stand or wall mounting a 4622SW IP Telephone see the 4620 4620SW 4621SW 4622SW 4625SW IP Telephone Stand Instructions Document Number 16 300299 For information related to maintaining an IP Telephone System on a Local Area Network see the 4600 Series IP Teleohone LAN Administrator Guide Document Number 555 233 507 Standard telephone features are described in
70. lem Symptom Troubleshooting 4622SW Applications Suggested Resolution continued CALL LOG APPLICATION You cannot dial out after selecting a Call Log entry You cannot add an entry to the Speed Dial list Dialing from this application does not go through The Call Log is empty WEB ACCESS APPLICATION Pressing the Web softkey does not display a Web site Dialing from this application does not go through You cannot add an entry to the Speed Dial list OPTIONS No Options other than View IP Settings display Check that all call appearances incoming outgoing lines are not already in use If all lines are in use wait until a line is available to make your call You have 108 Speed Dial entries the maximum allowed You must delete at least one entry before adding a new entry Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults Check the Options screen to ensure that the Call Log is not Disabled Many events can clear the Call Log including power failures restarting the telephone after logging off etc Check with your LAN Administrator to determine if the Web server is not operating if there are network connectivity problems or other network problems Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults You have 108 Speed Dial entries the maximum allowed You must delete at least one entry before a
71. lephone s display area coincides with how your System Administrator sets up the Line Feature buttons The 4 softkeys assist you in using 4622SW applications and features The 14 standard labeled buttons assist in telephone operation and call handling A built in one way speaker provides ease of use and flexibility The telephone has an adjustable stand that moves to optimize your viewing position via the button on the back Figure 1 shows the face of the 4622SW IP Telephone This diagram contains numbered callouts identifying the phone s primary features and buttons If you are viewing this guide online you can click the callout to jump to the corresponding feature or button description Otherwise each callout is described in detail in Table 1 following the diagram Issue 2 2 April 2005 13 Introducing Your 4622SW IP Telephone Figure 1 4622SW IP Telephone a Mza AVAVA gt 7 GHI JKL MNO CE 4 PQRS 8 ex E 14 4622SW IP Telephone Release 2 2 User Guide The 4622SW IP Telephone Table 1 4622SW IP Telephone Button Feature Descriptions Callout Button Feature Button Feature Number Name Description 1 Message Waiting When lit indicates you have a message waiting on your voice Lamp messaging system This indicator can also be optioned to flash for incoming calls A 2 Display The display screen is 4 inches by 2 9 inches Information displayed varies according to the application function curr
72. ll Timer displays in the top display area and provides the elapsed time you are connected on a call in h mm ss hours minutes seconds format The Hold Timer displays in the applicable call appearance area showing the elapsed time a call is on hold When the Display Call Timers option is set to Yes the Call Timer displays on either the active call appearance line if the Phone screen is displayed or the top display line if a screen other than the Phone screen is displayed Likewise when a call is on hold the Hold Timer displays in the corresponding call appearance area or the top display line depending on whether the Phone screen is or is not displayed Note This is the default setting When the Display Call Timers option is set to No neither the Call Timer nor the Hold Timer displays Call time data is still maintained by the phone for Call Log purposes 1 To change this option press the corresponding Line Feature button 2 Press the Line Feature button for the next setting you want to change or save this setting by pressing the Save softkey To restore the previous setting without making a change press the Cancel softkey After saving or cancelling the first Options Main screen displays Setting the Message Display Rate Although rare the call server can send messages to your phone that are longer than the display area If this occurs the first and then the second part of the message each display for a specific t
73. n Speaker allows you to hear calls without activating the headset Most importantly note that the 4622SW s Speaker does not allow two way conversation When you activate the Speaker you can hear the party at the other end but that person cannot hear you Note It is also possible to disable the Speaker feature entirely If your Speaker does not operate as indicated contact your System Administrator to ensure that your telephone s Speaker is properly administered 30 4622SW IP Telephone Release 2 2 User Guide Call Handling Features Using the Speaker with any feature 1 Press the Speaker O button The indicator next to the Speaker button lights and the Speaker handles voice control The first available call appearance line activates 2 Place a call or access the selected feature 3 Adjust the Speaker volume if needed by pressing the Volume Control DD ED button until you reach the desired volume level As you press the Volume Control button the top display area shows the volume level Changing from the Speaker to the headset Activate the headset The Speaker indicator next to the Speaker button goes off and audio control reverts to the headset Changing from the headset to the Speaker Press the Speaker O button The headset deactivates automatically The indicator next to the Speaker button lights and the speaker handles voice control You can hear the other party but that person cannot hear you Turning the
74. n described in Chapter 6 4622SW IP Telephone Options 21 Numeric Dialing Standard 12 button pad for dialing phone numbers Pad 22 Feature Key Provides a port on the underside of the phone for connecting Expansion Unit the optional EU24BL Feature Key Expansion Unit which Connection Jack provides additional telephone Feature buttons 2of2 16 4622SW IP Telephone Release 2 2 User Guide About the Feature Key Expansion Unit EU24BL About the Feature Key Expansion Unit EU24BL The Feature Key Expansion Unit is an optional device that can be connected to your 46225W IP Telephone The EU24BL contains 24 buttons onto which your System Administrator sets up additional IP Telephone features and or call appearances incoming and outgoing lines The EU24BL has a backlit display For usage instructions see the EU24 EU24BL Expansion Module User Guide Document Number 555 250 702 available at http www avaya com support Navigating Application Screens Your 4622SW IP Telephone uses Phone Feature buttons Line Feature buttons and Softkeys to allow you maximum flexibility in phone operation and application usage While reviewing this section it can help to refer to Figure 1 4622SW IP Telephone on page 14 Phone Feature buttons are used in the Phone application and appear on the face of the telephone around the dialpad Phone buttons have an icon on the top of the button to indicate the button s function These butto
75. n for information about data entry Select Save to save the setting and return to the FTP Settings Main screen Alternately you can select Clear to remove the current path prior to entering a new path or you can select Cancel to return to the Backup Restore Main screen without changing the current path Select User Name The FTP User Name Input screen displays The top display area prompts FTP User Name lt 16 Use the dialpad and any applicable Line Feature buttons to enter the User Name 15 or fewer characters that gives you access to the server Either your System Administrator provides the name or you select this name using parameters provided by the administrator See Entering Characters Using the Dialpad and Editing During or After Entry in Chapter 3 Using the Speed Dial Application for information about data entry Select Save to save the setting and return to the FTP Settings Main screen 1 of 2 Issue 2 2 April 2005 69 4622SW IP Telephone Options If you want to Then continued Add or modify Select Password your Server The FTP Password Input screen displays The top display Password area prompts FTP Password lt 13 Use the dialpad and any applicable Line Feature buttons to enter the Password using parameters provided by your System Administrator Select Save to save the setting and return to the FTP Settings Main screen Return to the FTP Select Cancel Settings Main No
76. ncel softkey to exit without saving The Name Number entry is updated and all Speed Dial buttons are re sorted in alphabetical order by Name The Speed Dial Main screen redisplays 8 To update another Speed Dial button repeat this procedure from Step 2 9 To exit the Speed Dial application press the Phone Exit O button Deleting a Speed Dial Button Label To delete a Speed Dial button label 1 Access the Speed Dial application by pressing the SpDial softkey The Speed Dial Main screen displays Use the Page Left and or Page Right buttons as appropriate until the entry you want to delete displays Note Your Telephone Administrator can turn off the ability to make changes to the Speed Dial buttons If this is the case you will not be shown softkeys labeled Add Edit or Delete and you cannot perform any of those actions Press the Delete softkey The prompt Select label to delete displays Press the Line Feature button that corresponds to the button you want to remove The Speed Dial Deletion screen displays the prompt Press Delete again to confirm Visually verify that you want to delete the Name and Number displayed then choose one of the following options If you want to Then Cancel the deletion without Press Cancel removing this Speed Dial button No deletion occurs The Speed Dial Main screen displays Complete removing this Speed Press Delete Dial button The label is removed
77. ng Answered Call Log Main screen displays as applicable Press the Line Feature button to the left of the party for which you want to create a Speed Dial button The Detail screen for that entry displays If the AddToSD softkey is not displayed either your Telephone Administrator has turned off the ability to make changes to the Speed Dial buttons or the maximum number 108 of Speed Dial buttons have labels In the latter case you cannot add a new entry unless you first remove an existing entry Press the AddToSD softkey The Speed Dial Editing screen displays to allow you to make a change to the name or number The prompt Use dialpad to edit Number lt 25 displays with the cursor positioned at the end of the Number field Note For assistance with entering information on this screen see the section in Chapter 3 Using the Speed Dial Application titled Entering Data on Speed Dial Screens If no Name Number changes are needed proceed to Step 8 To change the telephone number use the Left Arrow softkey and or the Right Arrow softkey to move the cursor to right of the character s to be changed Press the Backspace button to remove that character and re enter the correct character To change the name press the Line Feature button on either side of the Name field to move from the Number to the Name field Use the Left Arrow softkey and or the Right Arrow softkey to move the cursor to the right of
78. ng messages and proceed as directed If The message Options SD entries amp feature button labels may be saved displays No message displays The message An FTP Server IP Address must be provided for this feature displays Then Automatic backup is already enabled and no further action is required Select Return to display the second Options Main screen To verify when the most recent backup occurred see Verifying Backup Retrieval Status on page 66 Proceed to Step 2 to change the automatic backup setting from Disabled to Enabled or select Return to display the second Options Main screen You must first provide the server address and or directory in which to store your backup data Contact your System Administrator for this information and any specific instructions for your telephone system Then add the server address as described in Setting a User ID Password and other FTP File Transfer Protocol Options on page 68 before proceeding to Step 2 2 To automatically backup all your options settings your Feature button labels and your Speed Dial information following a save to any of these values select the Line Feature button to the right or left of Automatic Backup The setting changes from Disabled to Enabled 3 To save your selection select Save To exit without making a change select Cancel The second Options Main screen re displays Issue 2 2 April 2005 65 4622SW IP Tel
79. ng the Phone Screen on Calling Option 56 Setting the Display Call Timers Option 57 Setting the Message Display Rate lt 57 Setting the Call Appearance Width lt lt eee 58 Setting Visual Alerting lt 58 Enabling Disabling the Call Log lt lt 58 Personal Ringing Options lt lt 2 lt lt lt lt lt lt lt lt ee 59 Status Screen Viewing Options 6 2 ee ee 60 Viewing IP Address Status o 60 Viewing Quality of Service QoS Status lt 60 Viewing Interface Status o ee 61 Viewing Miscellaneous Status 61 Changing the Display Contrast 61 Viewing the Network Audio Quality lt lt 62 Logging Off the 4622SW IP Telephone lt lt 62 Reinstating the Phone After a Log Off lt lt 63 Backup Restore Options 4 2 4 2 63 Settings Saved During a Backup eee 64 Setting the Automatic Backup Option lt 65 Verifying Backup Retrieval Status 0 0000 eee eee ee 66 Retrieving and Restoring Data from a Backup File 67 Setting a User ID Passwor
80. nications peers and your managers Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to Installation documents System administration documents Security documents Hardware software based security tools Shared information between you and your peers Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure Your Avaya provided telecommunications systems and their interfaces Your Avaya provided software applications as well as their underlying hardware software platforms and interfaces Any other equipment networked to your Avaya products TCP IP Facilities Customers may experience differences in product performance reliability and security depending upon network configurations design and topologies even when the product performs as warranted Standards Compliance Avaya Inc is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc The correction of interference caused by such unauthorized modifications substitution or attachment will be the responsibility of the user Pursuant to Part 15 of the Federal Communications Commission FCC Rules the user is cautioned that changes or modifications no
81. ns Commission Statement Part 15 Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Part 68 Answer Supervision Signaling Allowing this equipment to be operated in a manner that does not provide proper answer supervision signaling is in violation of Part 68 rules This equipment returns answer supervision signals to the public switched network when answered by the called station answered by the attendant or routed to a recorded announcement that can be administered by the customer premises equipment CPE user This equipment returns answer supervision signals on all direct inward dialed DID calls forwarded back to the public switched telephone network Permissible exceptions are A call is unanswered A busy tone is received A reorder tone is received Avaya attests that this registered equipment i
82. ns provide mostly call handling features like Transfer Conference Hold or Redial Two new phone Feature buttons are e Phone Exit ED used to exit call server based features and restore the Phone screen to the display and e Options D used to access the Options function to set certain phone parameters and view phone server connection status and other information for troubleshooting The Page Left and Page Right buttons IP between the Phone Exit and Options buttons are also considered phone buttons Use them to move forward Right Arrow or backward Left Arrow from one display screen to another These paging buttons work in conjunction with the paging indicators am you may see on an application screen Paging indicators show that a screen has more than one page and allow you to navigate forward and back through those additional pages To activate the function or feature represented by a phone button just press the appropriate button Line Feature buttons BD appear on both sides of the display area These buttons provide call appearances Lines and other call related features as administered by your System Administrator in the Phone application They also serve as application specific buttons in the Call Log or other applications For example pressing a Line Feature button in the Call Log application selects the corresponding entry allowing you to take further action with your selection When you enter text on a screen
83. o the default ringing is the only notification of an incoming call When set to Yes your phone rings and your voice message indicator flashes to alert you to an incoming call 1 To change this option press the corresponding Line Feature button 2 Press the Line Feature button for the next setting you want to change or save this setting by pressing the Save softkey To restore the previous setting without making a change press the Cancel softkey Upon saving or cancelling the first Options Main screen displays Enabling Disabling the Call Log Your Call Log is a standard application that saves incoming and outgoing calls in one of three logs e Incoming Answered calls e Incoming Unanswered calls and e Outgoing calls 58 4622SW IP Telephone Release 2 2 User Guide Personal Ringing Options Call Log Enabled active is the default For privacy purposes you can change the status to Disabled to stop call logging and delete any calls currently logged 1 To change this option press the corresponding Line Feature button 2 Press the Line Feature button for the next setting you want to change or save this setting by pressing the Save softkey To restore the previous setting without making a change press the Cancel softkey Upon saving or cancelling the first Options Main screen displays If you changed the status from Disabled to Enabled all incoming and outgoing calls will now be logged If yo
84. of saving entered text is subject to the application s design 1 of 2 50 4622SW IP Telephone Release 2 2 User Guide Entering Text on Web Pages If you want to Then continued Change the case of Press the Mode softkey until ALPHA upper case or alpha an alphabetic lower case displays as appropriate Then use the dialpad to character to from select the characters you want to appear in that case lower the default to Mode alpha displays all characters entered in lower case upper Case and is the default mode Mode ALPHA displays characters in upper case Pressing the softkey toggles from one mode to the next Enter a numeric Press the Mode softkey until Num displays then use the character s dialpad to select the appropriate number s Place a symbol in Press the Mode softkey until Symbol displays If the desired the text entry field symbol is not currently displayed press the More softkey to view additional symbols To insert a symbol press the Line Feature button to the right left of the desired symbol as appropriate 2 of 2 Entering Characters Using the Dialpad Use the dialpad keys 0 through 9 and to enter characters in a text entry field line When entering a name or other alphabetic text the first press of a dialpad key displays the first alphabetic character associated with that key to the right of the current cursor position This character is shown in the case displayed on the alpha soft
85. old Indicates a call is on hold on this line Ringing Indicates an incoming call is arriving on this line Ci Soft Hold Indicates this line s call was put on hold pending a conference or a transfer Testing Your Phone The Test feature allows you to verify that your telephone s lights and display are operating properly Testing the Telephone s Lights and Display 1 With the telephone idle on hook press and release the Mute button then press the following numbers on the dialpad 8 3 7 8 which stand for TEST The display indicates the self test has started If the test is successful the message Self test Passed end displays If the test is not successful the message Self test Failed end displays instead Issue 2 2 April 2005 79 Telephone Management and Troubleshooting 2 Press to return to the Phone screen If nothing appears on the display and the phone is receiving power your phone might need to be replaced Contact your System Administrator for assistance or additional troubleshooting information Problem Symptom Basic Troubleshooting Chart Suggested Solution Phone does not activate after connecting it the first time Phone does not activate after a power interruption Phone worked earlier but does not currently appear to work Speaker does not operate Phone does not ring Display shows an error informational message Unless your System Administrator has alread
86. om a Home page and connected pages This application is optional and is specifically administered by your System Administrator Depending on the Home page links available you can browse Corporate intranet sites or browse the World Wide Web Chapter 5 Using the Web Access Application covers navigating Web access screens and pages and provides information about entering text on Web pages Making a call from the Web Access application is covered in Chapter 2 Using Your 4622SW IP Telephone 4622SW Telephone Options Access the Options function using the Options ED button below and to the right of the display area Using Options menus you set certain phone parameters such as display area contrast how you want the Redial button to work the language in which information displays when you want your saved information backed up or restored or how you want your Feature buttons labeled You can also view telephone status screens for troubleshooting or information purposes Chapter 6 4622SW IP Telephone Options covers all options 20 4622SW IP Telephone Release 2 2 User Guide Additional 4622SW Functionality Additional 4622SW Functionality Push Feature Your System Administrator can push a Web page a text message an audio message or any combination of those items to your 4622SW IP Telephone Depending on how the pushed material is administered it may override what is otherwise presented by the telephone In general t
87. ons include e accessing and navigating pages linked to the Home page e entering text on applicable Web pages and e setting up a Speed Dial entry for a name and associated telephone number found on applicable Web sites Because your System Administrator can customize the Web Access application for specific business use not all features described in this chapter may apply Other features that result from customizing may not be described here For this reason contact your System Administrator for specific information about your Web Access application before proceeding Because customizing can affect the flow of Web related activity this chapter describes only the primary Web screen types Issue 2 2 April 2005 47 Using the Web Access Application Web Access Authentication Depending on how your Web Access application is administered you might have to provide identification before gaining access to Web pages If you do not know your User ID or Password contact your System Administrator for assistance 1 If the Web Authentication input screen displays after selecting the Web softkey use the dialpad to enter your User ID or Name Note For information on entering text using the dialpad see the section in this chapter titled Entering Characters Using the Dialpad 2 Press the Line Feature button to the left of the Password field and enter your password 3 Choose one of the following options If you want to Then Authenticat
88. ony systems IP Internet Protocol telephones obtain their operational characteristics from your central telephone server rather than residing in the phone unit itself Updates and new features are downloaded to your phone without intervention or the need for phone replacement This guide contains eight chapters geared to how you actually use the phone each of which is described in the section titled Document Organization Intended Audience This document is intended for IP telephone users who have a 4622SW IP Telephone It is not intended to be a technical reference guide for System Administrators or phone technicians Issue Date This document was issued for the first time in April 2005 How to Use This Document This guide is organized to help you find topics in a logical manner Read it from start to finish to get a thorough understanding of how to use your 4622SW IP Telephone Or use the Table of Contents or Index to locate information specific to a task or function you want to perform Issue 2 2 April 2005 9 About This Guide Document Organization This guide contains the following chapters Chapter 1 Introducing Your 4622SW IP Telephone Chapter 2 Using Your 4622SW IP Telephone Chapter 3 Using the Speed Dial Application Chapter 4 Using the Call Log Application Chapter 5 Using the Web Access Application Chapter 6 4622SW IP Telephone Options Chapter 7 Headsets
89. ou want to Then Cancel the deletion without removing Press Cancel this Call Log entry No deletion occurs and the Call Log s Main screen displays Complete removing this Call Log entry Press Delete The entry is removed and the remaining entries on this Call Log remain sorted in chronological order The Call Log s Main screen displays 6 To exit the Call Log application press the Phone Exit gt button 44 4622SW IP Telephone Release 2 2 User Guide Disabling the Call Log Deleting All Entries from a Call Log To delete all entries from a Call Log 1 Access the Call Log application by pressing the Log softkey The Missed Calls Main screen displays 2 To clear the Missed Calls Log proceed to Step 3 To clear the Incoming Answered Calls Log press the InAns softkey to display that Call Log then proceed to Step 3 To clear the Outgoing Calls Log press the Outgo softkey to display that Call Log then proceed to Step 3 3 Press the Delete All softkey The prompt Press Delete again to confirm displays 4 Visually verify that you want to delete all entries for the Call Log then choose one of the following options If you want to Then Cancel the deletion without removing Press Cancel all of this Call Log s entries No deletion occurs and the Call Log s Main screen displays Complete the deletion of all entries for Press Delete this Call Log The entries are removed The Call Log s Main s
90. press the Left Arrow softkey until you reach the desired contrast level Each softkey press results in the level being increased or decreased depending on which arrow softkey you press Chevron symbols provide visual confirmation of the current level 4 Save the contrast level you set by pressing the Save softkey or to restore the previous setting without changing the contrast press the Cancel softkey The first Options Main screen displays Issue 2 2 April 2005 61 4622SW IP Telephone Options Viewing the Network Audio Quality In the event you experience poor audio quality during a call the problem is likely with your network Your LAN Administrator might ask you to display this screen to diagnose or troubleshoot audio problems Although technical in nature this screen provides information that can help identify causes of poor audio quality Note The Network Audio Quality button displays only when you are on a call off hook 1 Select Network Audio Quality from the Options Main screen accessed by pressing the phone s Option button If administered the Audio Status screen displays 2 To return to the first Options Main screen press the Return softkey Logging Off the 4622SW IP Telephone Log your telephone off to prevent unauthorized use during an absence or for privacy purposes Locate the Log Off option on the first Options Main screen CAUTION Logging off deletes all Call Log entries and unless automatic
91. r LAN Administrator with as complete a description of the problem as possible Check that both the headset and line cords into the phone are securely connected Note that there might be a slight operational delay if you unplug and reconnect the phone Reset or power cycle the phone with your System Administrator s assistance See the section titled Resetting and Power Cycling the IP Telephone for details Contact your System Administrator if these steps do not produce the desired result Verify the procedure and retry For certain features you must activate the headset first or place the phone off hook Contact your System Administrator if this action does not produce the desired result Your telephone system might have been specially programmed for certain features applicable only to your installation Contact your System Administrator 20f2 Issue 2 2 April 2005 81 Telephone Management and Troubleshooting Problem Symptom Troubleshooting 4622SW Applications Suggested Resolution GENERAL A feature does not work as indicated in this guide or does not work as it had previously worked You are logging on to a new telephone and your old data and settings are not being displayed PHONE APPLICATION SPEED DIAL APPLICATION You cannot dial out using any Speed Dial button You cannot add an entry to the Speed Dial list At least one Speed Dial entry is missing or contains erroneous characters
92. ringback tone with lower pitched signal at the end This indicates the extension called is busy and the called party was given a call waiting tone Three short tone bursts This indicates a feature activation or cancellation was accepted One short tone burst This indicates your call will be sent to another extension for a covering user to answer Continuous tone indicating dialing can start Alternating high and low tone indicating a dialing error denial of a requested service or failure to dial within a preset interval usually 10 seconds after lifting the handset or dialing the previous digit Three shorts tone bursts followed by a steady dial tone indicate a feature request was accepted and dialing can start Fast busy tone repeated every half second indicate all phone trunk lines are busy Low pitched tone repeated 15 times a minute indicates the number dialed is ringing 78 4622SW IP Telephone Release 2 2 User Guide Interpreting Display Icons Interpreting Display Icons As you become more familiar with your IP Telephone s display you will recognize the icons or symbols associated with the state of a call or the state of the phone This chart provides an overview of the icons you might see Check with your System Administrator to verify if the descriptions are accurate for your system Icon Meaning No Icon Displayed Idle Indicates the line is available Active Indicates the line is in use On H
93. roducing Your 4622SW IP Telephone Table 1 4622SW IP Telephone Button Feature Descriptions continued Callout Button Feature Button Feature Number Name Description 11 Headset With a headset connected changes audio control from the speaker to the headset D m m o 12 Lights steadily when the headset is muted Indicator 13 Mute Turns off the active Speaker or headset microphone to gt prevent the other person from hearing you 14 Volume Control Adjusts the headset Speaker or ringer volume depending on which item is in use When you increase or decrease the O volume the top display area shows an icon to indicate the item for which you are adjusting the volume A visual volume meter that shows the volume level follows the icon This ES button also controls the volume of the key click sounds Key clicks sound when you press fixed buttons on the phone such as the dialpad or softkeys 15 Headset Jacks Provides ports for connecting one or two headsets on the underside of the phone 16 Hold Red button used to place a call on hold 17 Transfer Transfers a call to another phone 18 Conference Sets up conference calls with more than one other person 19 Drop Drops the last person added to a Conference call or ends the gt current call if you are not on a Conference call 20 Redial Redials the last number dialed from the phone or displays a list of the last six numbers dialed for selection Set using the ED Options butto
94. s capable of providing users access to interstate providers of operator services through the use of access codes Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 Means of Connection Connection of this equipment to the telephone network is shown in the following tables Canadian Department of Communications DOC Interference Information This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Declarations of Conformity United States FCC Part 68 Supplier s Declaration of Conformity SDoC Avaya Inc in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB 168 label identification number complies with the FCC s Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handset equipped termina
95. s screen Note Status screen data can be viewed but cannot be changed 1 Select View IP Settings from the Options Main screen accessed by pressing the phone s Option button The View Status Main Screen displays 2 To select any option on this screen press the Line Feature button on either side of that option When a screen has more than one page the Paging Indicator displays Use the Page Right or Page Left Indicator buttons to scroll from one page to another as applicable 3 To return to the first Options Main screen from any status screen press the Return softkey Each option is described in the following sub sections Viewing IP Address Status IP Internet Protocol address information encompasses two screens and identifies certain components and connections IP Address information includes e the location address of your phone on your system s Call Server e the location and port connection of the Call Server itself e the call routing and mask addresses and e the identification of the File Server with which your telephone interacts Although technical in nature your System Administrator might ask you for information to track questions about or problems with phone functions or connections Viewing Quality of Service QoS Status QoS refers to several mechanisms used to improve audio quality over the network 60 4622SW IP Telephone Release 2 2 User Guide Changing the Display Contrast Viewing Interface Stat
96. t expressly approved by Avaya Inc could void the user s authority to operate this equipment Product Safety Standards This product complies with and conforms to the following international Product Safety standards as applicable Safety of Information Technology Equipment IEC 60950 3rd Edition or IEC 60950 1 1st Edition including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment IECEE CB 96A Safety of Information Technology Equipment CAN CSA C22 2 No 60950 00 UL 60950 3rd Edition or CAN CSA C22 2 No 60950 1 03 UL 60950 1 Safety Requirements for Information Technology Equipment AS NZS 60950 2000 One or more of the following Mexican national standards as applicable NOM 001 SCFI 1993 NOM SCFI 016 1993 NOM 019 SCFI 1998 Electromagnetic Compatibility EMC Standards This product complies with and conforms to the following international EMC standards and all relevant national deviations Limits and Methods of Measurement of Radio Interference of Information Technology Equipment CISPR 22 1997 EN55022 1998 and AS NZS 3548 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurement CISPR 24 1997 and EN55024 1998 including Electrostatic Discharge ESD IEC 61000 4 2 Radiated Immunity IEC 61000 4 3 Electrical Fast Transient IEC 61000 4 4 Lightning Effects IEC 61000 4 5 Conducted Immunity IEC 61000 4 6 Federal Communicatio
97. ter also covers how to verify the status of certain phone server interactions This information can be useful in troubleshooting problems or when discussing phone operation with your System Administrator Note Your Telephone Administrator can turn off your ability to set any of the options covered in this chapter If all options have been disabled pressing the Options button displays a message confirming you cannot set change any options If a specific option has been disabled it no longer displays on corresponding row of the Options Main Screen and pressing the unlabeled Line Feature button has no effect Issue 2 2 April 2005 53 4622SW IP Telephone Options Accessing the Options Main Menus To access the Options Main menu 1 To access the Options application press the Options D button to the right of and below the softkeys The first of two Options Main screens displays 2 Use the standard paging indicators to move between the two Options Main screens The six options categories displayed on the first Options Main screen are as follows Application Options provides access to allow you to set the Redial option set the Phone screen display upon answering or calling options set the display of Call Timers set the Message Display Rate set the Call Appearance Width set Visual Alerting flashing message light on incoming calls and enable disable the Call Log Personal Ringing provides access to the Personal Ringin
98. th for example the full width default has been changed use only the Line Feature buttons on the appropriate side of that row to select that call appearance In the case of half width call appearances call associated messages show on the top display line instead of on that row See Chapter 6 4622SW IP Telephone Options for information about setting the call appearance width Depending on how your phone is administered you might have some blank Line Feature button labels Pressing a Line Feature button associated with a blank label has no effect Making Calls You can make calls by e activating your headset or e using an automatic dial feature like speed dial redial or abbreviated dialing This section describes these calling methods Issue 2 2 April2005 23 Using Your 4622SW IP Telephone Note You can set an option for whether the Phone screen displays when you make an outgoing call or whether the current screen remains displayed See Application Options in Chapter 6 4622SW IP Telephone Options for details The 4622SW supports a one way Speaker When you activate the Speaker you can hear the party at the other end but that person cannot hear you You must activate the headset to be heard Manual Dialing 1 Activate your headset If the Phone screen is active the first available call appearance line displays the off hook icon and the background appears shaded If the Phone screen is not active the
99. that number as is the call cannot go through first you have to dial one or more digits to obtain an outside line access your corporate telephone network or add some other code before you can return the call The 4622SW IP Telephone can if appropriately administered automatically dial those extra digits for you So with one touch the telephone automatically dials 91 732 555 1234 Your telephone administrator has information on setting up this Enhanced Dialing capability If all lines are in use automatic dialing will not work Redialing a party Depending on how you have set up your Redial option selecting Redial automatically dials the most recent number dialed or displays a list of the last six outgoing calls for selection of the number to be dialed Chapter 6 4622SW IP Telephone Options covers setting the Redial feature Both procedures follow Note Your Telephone Administrator can turn off the Redial feature or can restrict your phone to dialing only the last number dialed If the Redial feature is turned off pressing the Redial button generates an error tone If the Redial feature is restricted to only the last number dialed follow the instructions below for Redialing the Last Number Called Redialing the last number called Press the Redial EY Feature button The last number dialed is automatically redialed Issue 2 2 April 2005 25 Using Your 4622SW IP Telephone Redialing using a list of the last six num
100. the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective actions TORET HLA BRS ERM VCCI OIE CES IFA APR CT COREA ERE CHEATS BK GEC SRIF LERHVIETF COWMBITITEAAV BOAR EES SLIBRENSILMHVEF To order copies of this and other documents Call Avaya Publications Center Voice 1 800 457 1235 or 1 207 866 6701 FAX 1 800 457 1764 or 1 207 626 7269 Write Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attention Avaya Account Management E mail totalware gwsmail com For the most current versions of documentation go to the Avaya support Web site http www avaya com support Contents About This Guide 66 ewe RR SHR HE SEEDED GO aS 9 CONO o ARA AA ARA ARA AA A AAA 9 intended Audiente 6 6 4 ccc e a A ee Se 9 ISS Dale 5 kb OR ARISES REPS AAA 9 How to Use This Document neitar 9 Document Organization 2 266414 20s 6 ee 5548245 be eS RS 10 Conventions Used 1s sie sk PKR DAKE DESKS ADDR EDR ORDO 10 Symbolic Conventions lt lt lt oc 28268 6s ete ec eee tHE Ss 11 Typographic Conventions 11 Related Documentation 11 Chapter 1 Introducing Your 4622SW IP Telephone 13 INTOdUE ON 26635646
101. the character s to be changed Press the Backspace button to remove that character and re enter the correct character After you update the Name and or Number press the Save softkey to add the information to a Speed Dial button Press the Cancel or Delete softkey to exit without saving The Name Number entry is updated and all Speed Dial buttons are re sorted in alphabetical order by Name The Speed Dial Main screen re displays To exit the Speed Dial application press the Phone Exit CD button Issue 2 2 April 2005 43 Using the Call Log Application Deleting Call Log Entries You can delete a single Call Log entry or all entries on a specific Call Log Deleting a Single Call Log Entry To delete a single Call Log entry 1 Access the Call Log application by pressing the Log softkey The Missed Calls Main screen displays 2 If the entry to be deleted is shown proceed to Step 3 If the entry to be deleted is not shown use the Arrow keys to scroll through the Missed Calls Log or press the softkey for that entry s Call Log Outgo InAns 3 With the entry to be deleted displayed press the Line Feature button that corresponds to that entry The selected entry s Detail screen displays 4 Press the Delete softkey The prompt Press Delete again to confirm displays at the top of the screen 5 Visually verify that you want to delete the Name and Number displayed then choose one of the following options If y
102. the cursor to the right of the character s to be changed Press the Backspace button to remove that character and re enter the correct character When the Name and or Number are updated press the Save softkey to add the information to a Speed Dial button Press the Cancel or Delete softkey to exit without saving The Name Number entry is updated and all Speed Dial buttons are re sorted in alphabetical order by Name The Speed Dial Main screen re displays To exit the Speed Dial application press the Phone Exit CD button or select another application if applicable 52 4622SW IP Telephone Release 2 2 User Guide Chapter 6 4622SW IP Telephone Options Introduction This chapter describes how to set or view phone parameters including Displaying the Phone screen upon dialing answering Personalizing the ringing pattern Determining how you want the Redial feature to work redial the last number called or select from a list of the last six calls Displaying the Call Timer Changing the rate at which messages display Changing the display area s contrast Logging off Backing up and restoring Speed Dial button data Feature button labels and options settings Personalizing Feature button labels Selecting a different language for the 4622SW user interface Changing the width of displayed call appearances Allowing the Voice message light to flash when the telephone rings Disabling and re enabling the Call Log This chap
103. the incoming call appearance line If the Phone screen is not active call information appears on the top display line To receive the call activate the headset and talk Note You can set an option for whether the Phone screen displays when you receive an incoming call or whether the current screen remains displayed You can also set an option to flash the Message Waiting Lamp when the phone rings See Application Options in Chapter 6 4622SW IP Telephone Options for details 28 4622SW IP Telephone Release 2 2 User Guide Call Handling Features Call Handling Features The features described in this section are available while calls are in progress Use the dedicated Feature buttons on the telephone itself or administered Feature buttons available using the 4622SW s softkeys as applicable Note Features can also be accessed through an optional Feature Key Expansion Unit described in About the Feature Key Expansion Unit EU24BL Conference The Conference feature allows you to conference up to the maximum number of parties set by your System Administrator Adding another party to a call 1 Dial the first party then press the Conference UD button The line s display area changes to white text with a dark gray background The current call is placed on hola the Soft Hold Chg icon displays and you hear a dial tone 2 Dial the number of the next party and wait for an answer 3 Press the Conference O button
104. ther personal settings on an FTP File Transfer Protocol server in your network When you log in to any 4622SW IP Telephone supporting Release 2 1 or later software that telephone attempts to retrieve your data from that server Assuming both the original phone and the second phone are properly administered this second telephone displays your data and settings even if you have never used that particular phone before Your System Administrator has more information about how this feature operates If the telephone supports the automatic retrieval procedure described in the previous paragraph your phone also automatically stores changes you make to associated button data settings etc Issue 2 2 April 2005 21 Introducing Your 4622SW IP Telephone 22 4622SW IP Telephone Release 2 2 User Guide Chapter 2 Using Your 4622SW IP Telephone Introduction This chapter describes how to make calls receive calls retrieve voice mail messages and log off your 4622SW IP Telephone The telephone Line Feature buttons that assist in call handling are also covered in this chapter Call Appearances In the Phone application a call appearance by default takes up the entire display width while administered Feature buttons take up half the display width When a call appearance is full width use the Line Feature buttons on either side of that row to select that call appearance and usually all associated messages When a call appearance is half wid
105. to another phone Chapter 2 Using Your 4622SW IP Telephone provides information on using the Phone application Speed Dial Application The Speed Dial application provides access to Speed Dial buttons that facilitate automatic dialing Use this application to e set up buttons for speed dialing e update Speed Dial button labels or e remove the label from a Speed Dial button Chapter 3 Using the Speed Dial Application describes how to set up update and remove labels from Speed Dial buttons Calling using a Speed Dial button is covered in Chapter 2 Using Your 4622SW IP Telephone Issue 2 2 April 2005 19 Introducing Your 4622SW IP Telephone Call Log Application The Call Log application provides three lists each showing up to 30 outgoing incoming answered or missed calls Use this application to call a person directly from the Call Log or to add a log entry s name and phone number to a Speed Dial button In addition you can disable the Call Log for privacy purposes by setting the Call Log Disable option as described in Chapter 6 4622SW IP Telephone Options Chapter 4 Using the Call Log Application covers viewing deleting log entries and adding a Call Log entry to a Speed Dial button Making a call from the Call Log is covered in Chapter 2 Using Your 4622SW IP Telephone Web Access Application Optional The Web Access application allows you to access Web pages reachable through links fr
106. u changed the status from Enabled to Disabled all calls from each Call Log are deleted and future incoming outgoing calls are not logged Personal Ringing Options Your 4622SW IP Telephone has eight ringing pattern options You can hear the patterns and select the one you prefer using the Personal Ringing option You select this option from the Options Main screen accessed by pressing the phone s Option button 1 To hear a ring pattern press the Line Feature button to the left or right of any numbered pattern The Current Pattern number changes to the selected pattern which rings once Repeat Step 1 until your preferred pattern appears as the Current Pattern 3 Save the setting by pressing the Save softkey or to restore the previous setting without making a change press the Cancel softkey The first Options Main screen displays Note Going off hook receiving a call or losing power during ring pattern selection interrupts the process and you must start over from Step 1 Adjust the ringer volume using the Volume Control buttons as discussed in Table 1 4622SW IP Telephone Button Feature Descriptions Issue 2 2 April 2005 59 4622SW IP Telephone Options Status Screen Viewing Options Four views of telephone and system information are available A user generally does not need to view this information However if problems occur your System Administrator might ask you to report certain values from any statu
107. until you pass the 4622SW s local button labels or by pressing the Page Left E button to immediately display the bottom half of the EU24 EU24BL labels 70 4622SW IP Telephone Release 2 2 User Guide If you want to Re label one or more Feature buttons View the default labels for your Feature buttons Restore the default labels to all your Feature buttons Return to the second Options Main screen without changing the Feature buttons Feature Button Labeling 3 Choose one of the following options Then Select Relabel feature buttons The Feature Button Relabeling screen displays Proceed to Step 4 Select View default labels The Default Feature Button View screen displays Review the default labels then select Return to re display the Feature Button Labeling Options screen Repeat Step 3 selecting a different option Select Restore default labels The Restore Default Feature Button Labels screen displays The prompts Restore all Feature Button labels to default settings and Press Default to confirm display To restore the default labels select Default To return to the Feature Button Labeling Options screen without making a change select Cancel The Feature Button Labeling Options screen displays Select Return No change is made and the second Options Main screen re displays 4 If Right Left Page indicators appear in the softkey button area your phone has more than one page of Fe
108. us Your phone interacts with several system hardware devices and system software This screen provides information about three of the main interfaces Viewing Miscellaneous Status Three miscellaneous status screens provide additional information about your telephone and its connections such as the model serial number and MAC address Changing the Display Contrast On first time startup your 4622SW IP Telephone s display area contrast is set to a mid level To adjust it to better suit your work environment and lighting 15 contrast levels are available Note If you have a Feature Key Expansion Unit EU24 EU24BL attached to your phone you can also adjust its contrast with this option You might not be able to distinguish between all 15 contrast level settings Some of the upper and or some of the lower contrast level settings might appear identical to adjacent settings This is normal 1 Select the Contrast Control option from the Options Main screen accessed by pressing the phone s Option button 2 If you do not have an EU24 EU24BL installed skip this step and proceed to Step 3 If you have an EU24 EU24BL attached to your phone press the Line Feature button on either side of the display line on which you see 4622SW Doing so identifies that you want to adjust the telephone s display contrast 3 To brighten the contrast press the Right Arrow softkey until you reach the desired contrast level To dim the contrast
109. using a list of the last six numbers called 26 Reinstating the Phone After a Log Off 33 Related Documentation 11 Resetting and Power Cycling the Telephone 84 Resetting YourPhone 84 Restoring Data from a Backup File 67 Retrieval Status 2 2 a 66 Retrieving aheldcall 30 Retrieving a Voice Mail Message 32 Retrieving and Restoring Data from a Backup File 67 Ringer Tones Interpreting Paes S Sending a call to another telephone 32 Setting a User ID Password and other FTP Options 68 Setting the Automatic Backup Option 65 Setting the Call Appearance Width 58 Setting the Display Call Timers Option 57 Setting the Message Display Rate 57 Setting the Phone Screen on Answer Option 56 Setting the Phone Screen on Calling Option 56 Setting the Redial Option 55 Setting Visual Alerting 58 SOMKEYS ss ts a a eg 15 19 Index Speaker Changing from the headset to the Speaker 31 Changing from the Speaker to the headset 31 Ending a call while active 31 Turning off duringacall 31 Turning on during a Call 31 Speaker button 2 o o 15 Speaker feature o 30 Speaker LED Indicator 15 Speed Dial Application o 19 Troubleshooting
110. utton Labeling on page 70 Calling a party from the Call Log Your 4622SW IP Telephone maintains a log of up to 90 outgoing incoming answered and incoming unanswered calls to from your phone Each log can have up to 30 calls 1 To call a party listed in the Call Log press the Log softkey at the bottom of the display area The first six missed calls display one name number per button and the prompt Select entry for details appears at the top of the display area 2 If the party you want to call is in a different Call Log press the softkey that represents the Call Log where that entry appears either Outgo or InAns The selected Call Log displays 3 If the party you want to call appears proceed to Step 4 If the party you want to call is not displayed press the Page Right button to display the next page of entries Continue until the number party you want displays You can also press the Page Left lt j button to display the preceding page of entries 4 Press the Line Feature button associated with the name number of the person you want to call The associated Call Detail screen displays Issue 2 2 April 2005 27 Using Your 4622SW IP Telephone 5 Select Call The phone goes off hook and the selected party s number is dialed If the Phone Screen on Calling option is set to Yes as described in Chapter 6 4622SW IP Telephone Options the Phone application screen displays A Call Log entry is create
111. y initialized your telephone you might experience a delay of several minutes before it becomes operational Upon plug in your telephone immediately starts downloading its operational software its IP address and any special features programmed by your System Administrator from the server to which it is connected Report any delay of more than 10 minutes to your System Administrator Allow a few minutes for re initialization after unplugging powering down the phone server problems or other power interruption causes Contact your System Administrator Ask your System Administrator if your Speaker was disabled Use the Up Down Volume keys to set your ringer volume to a higher level From another phone place a call to your extension to test this suggested solution Most messages involve server phone interaction If you are on a call and the display suddenly shows Discovering the network connection between the telephone and the call server was interrupted but your call stayed connected The telephone automatically starts to re register with the call server but until re registration succeeds you do not have access to switch features and functionality such as Transfer or to administered Feature buttons If you cannot resolve the problem based on the message received contact your System Administrator for resolution 1 of 2 80 4622SW IP Telephone Release 2 2 User Guide Problem Symptom Basic Troubleshootin

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