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Raritan P2-USTIP2 KVM switch

1. 42 USTIP USER GUIDE WEB BROWSER PROBLEMS SOLUTION I cannot connect to USTIP via Re check the IP settings for USTIP from the USTIP Admin Web Browser Console or remote Admin Console window Accessing the Network Configuration screen ensure that the IP addresses set for IP Address Subnet Mask and Default Gateway are still set correctly per your Network Administrator s instructions Ensure that your user profile has Web Browser access enabled and that USTIP is configured to enable Web Browser Event Log File and On Screen Error Codes USTIP will display or log an error code in the USTIP Event Log Screen in the event of a problem occurring Error codes are eight digit hexadecimal numbers containing two parts the first four denote error type and the second four digits denote a location code These last four digits of the USTIP error code are the most useful in determining what has caused a system failure Below is a list of location codes the last four digits of an error code and their meanings ERROR CODE MEANING RECOMMENDATION LAST 4 DIGITS 0001 0003 Memory allocation error Reboot USTIP Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0004 Could not read the Reenter the configuration information and configuration file on reboot If the problem continues restore the startup
2. ensure that someone else is not already connected via modem Ensure that your user profile has modem access enabled and that USTIP is configured to enable a modem interface on the Network Configuration Screen Ensure that the communication port chosen by the network administrator on the Network Configuration screen matches the port set in your connection profile I cannot connect to USTIP via LAN WAN or Internet Re check the IP settings for USTIP from the USTIP Admin Console or remote Admin Console window Accessing the Network Configuration screen ensure that the IP addresses set for IP Address Subnet Mask and Default Gateway are still set correctly per your Network Administrator s instructions Ensure that your user profile has network access enabled and that USTIP is configured to enable a network interface Ensure that the communication port chosen by the network administrator on the Network Configuration screen matches the port set in your connection profile Ensure that the network configuration is correct by sending a PING from the Remote PC to USTIP Ensure that your private key is set correctly I cannot connect to USTIP via Web Browser I cannot connect to USTIP and seem to be stuck at the Login window Re check the IP settings for USTIP from the USTIP Admin Console or remote Admin Console window Accessing the Network Configuration screen ensure that the IP addresses set for IP Addr
3. s keyboard has changed a Lock key status Caps Lock Num Lock or Scroll Lock on the Target Server then server status may not match the state of the Remote PC s keyboard The Keyboard is not functioning and the green LED on the back of USTIP for at least one of the KVM ports is not blinking but rather constantly lit Reset the keyboard chips within USTIP by recycling power to it Make sure you power down both USTIP and all attached KVM switches at the same time Otherwise the KVM chips in USTIP will draw power from the KVM switches and fail to reset Iam accessing USTIP via the Web Browser and the keyboard does not function I type but nothing happens Click the window title bar under the USTIP toolbar to activate the viewing window If the viewing window is not the active window the keyboard will not function USTIP USER GUIDE KVM ON SCREEN USER INTERFACE OSUI PROBLEM Log out of KVM on disconnect is set to YES in the Security Configuration screen but USTIP is not logging out of the KVM upon remote user disconnection MOUSE PROBLEM Target Server Mouse Pointer tracks too slowly after USTIP Mouse Pointer Immediately after switching to a new Target Server channel the mouse stops and or is out of sync The larger USTIP Mouse Pointer does not track or is not in sync not aligned with the smaller Target Server Mouse Pointer SOLUTION Make sure that the Hotkey set in the
4. The file may be software and file system from the Recovery CD corrupt the file system ROM may be damaged or the config file might be from an older version of USTIP 0005 The config file was Reenter the configuration information and missing This may be the reboot If the problem continues restore the first time you have started software and file system from the Recovery CD USTIP or the file system ROM has become corrupt 0006 The config file could not Retry but if the problem persists restore the be saved The file system software and file system from the Recovery CD may be corrupt or the ROM hard drive may not be responding PARAGON II FAQS ONLINE 43 ERROR CODE MEANING LAST 4 RECOMMENDATION DIGITS 0007 0008 Memory allocation error Reboot USTIP Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0009 Could not find the frame Power off the system and make sure the frame grabber card grabber card is inserted firmly If the problem persists there may be a problem with your USTIP hardware 000A Frame grabber card is not Power off the system and make sure the frame responding correctly grabber card is inserted firmly If the problem persists there may be a problem with your USTIP hardware 000B Memory allocation err
5. and gt keys to select Allow or Deny for each line item Press CTRL S when finished Figure 19 Access Control List Screen 26 USTIP USER GUIDE Remote Syslog Select L Remote Syslog on the Configuration Menu to allow remote users to save the server logs Use the and gt keys to select Yes or No Figure 20 Remote Syslog Configuration Screen If you select Yes type the IP Address to which you want to save the Syslog in the Remote Syslog Server IP field specify the information to save in Syslog Priority Threshold for example Notices Debugs Emergency messages etc and select the category of data in the Syslog Category field Press the TAB key to advance through these fields and use the and gt keys to make selections When finished press CTRL S to save changes and return to the Remote Syslog screen Figure 21 Remote Syslog Configuration Options CHAPTER 3 OPERATION ADMINISTRATIVE FUNCTIONS 27 View USTIP Status The USTIP Event Log screen shows a log file containing information about USTIP log in and connection activities This Event Log stores USTIP events such as user login or logout bad login attempts Admin login and logout at the USTIP Admin console Admin changes to the system configuration Admin user profile additions changes or deletions modem activity system startup and shutdown and all errors that occur with the date and time of each event Please see Appendix C Troubleshoo
6. screens by entering the Target Server s registry editor and changing the following settings default user mouse motion speed 0 mouse threshold 1 0 mouse threshold 2 0 A0 USTIP USER GUIDE TARGET SERVER PROBLEM SOLUTION When I reboot a Target Server To access a Target Server s BIOS first temporarily de through USTIP from a Remote select the Sense video mode changes automatically PC I cannot access the Target checkbox in the Video Settings window accessed with Server s BIOS It seems USTIP is Video Settings on the USTIP toolbar Video auto not accepting the BIOS entry sensing slows remote viewing of the reboot process and command keystroke makes it difficult to send BIOS access keystrokes to the Target Server from a Remote PC because auto sensing tells USTIP to work constantly to keep up with the Target Server s feverishly changing video screens during reboot De selecting the auto sense checkbox frees USTIP to accept and convey BIOS access keystrokes It also aides in the quick interpretation of rapidly changing video screens Be sure to re select the checkbox when finished with BIOS access PARAGON II FAQS ONLINE 41 USTIP PROBLEM SOLUTION I cannot power down USTIP The main power switch for USTIP is on the back of the unit To turn off USTIP hold the power key down for a few seconds To turn USTIP back on press the power button again VIDEO PROBLEMS SOLUTION Aft
7. E Raritan When you re ready to take control USTIP1 P2 USTIP1 P2 USTIP2 Release 1 2 User Guide Copyright O 2006 Raritan Computer Inc PII 0J E April 2006 255 30 6000 This page intentionally left blank Copyright and Trademark Information This document contains proprietary information that is protected by copyright All rights reserved No part of this document may be photocopied reproduced or translated into another language without express prior written consent of Raritan Computer Inc OCopyright 2006 Raritan Paragon IP Reach Dominion CommandCenter and the Raritan company logo are trademarks or registered trademarks of Raritan Computer Inc All rights reserved Java is a registered trademark of Sun Microsystems Inc Internet Explorer is a registered trademark of Microsoft Corporation Netscape and Netscape Navigator are registered trademarks of Netscape Communication Corporation All other marks are the property of their respective owners FCC Information This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a commercial installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Oper
8. Enhanced User Station P2 EUST providing all of the P2 UST features plus superior video quality with manual skew compensation In addition the P2 USTIP1 and P2 USTIP2 one and two worker user stations have integrated IP access and includes KVM over IP capability for anytime anywhere access and control of servers along with a slim design and GUI for point and click remote access The P2 USTIP supports IP access enabling one or two remote users to access Paragon II connected servers from anywhere via Web browser The P2 USTIP2 also supports 128 bit SSL encryption and local authentication through Paragon II or centralized authentication when used with Raritan s CommandCenter Secure Gateway Use USTIP for convenient access to servers anytime from anywhere e Control servers from within the building or across a campus e Manage servers at branch offices from a central site e Provide remote support for worldwide data centers e Troubleshoot reconfigure and reboot servers from home e Provide convenient and secure lights out server management Access via Internet LAN WAN or dial up Modem USTIP provides a broad array of remote access methods to control any server connected to a Raritan KVM Switch Since servers can also be accessed out of band with USTIP remote access to mission critical target servers is always available even if the network is down For reading ease P2 USTIP1 and P2 USTIP2 units are called simply USTIP
9. Important The USTIP Administration menus shown here administer only USTIP settings not Paragon settings Raritan 18 USTIP USER GUIDE Remote Admin Console Another way to access USTIP administrative functions is to do so remotely using MPC or RRC Any administrative user logged on to USTIP at a Remote PC can perform administrative functions remotely to make changes to the system as long as USTIP is set to allow remote administration privileges Note Only users with administrator privileges can access the Remote Admin feature To access the Administrative menus from RRC double click on the Admin path entry displayed on the Navigator for the USTIP unit you wish to configure 1BMx330 BMx330 BMx330 Ge PZM Admin a Ba USTIP SALES2 192 168 32 25 gt Figure 11 Admin Icon in Navigator Navigating the Administrative Menus IC Configure UST IP V V EI E R L A 1 D Figure 12 USTIP Main Menu e To activate a menu either press the TAB or 4 and ve keys on your keyboard to highlight the menu selection you want to view or press the letter in brackets before your choice and then press ENTER e After editing any sub menus press CTRL S to save changes You must press CTRL S before exiting any screen you have changed e To return to a previous menu press ESC View the text along the bottom of each screen for additional options After changing the Network Configuration you must reboot CH
10. Options window is the same Hotkey that commands the OSUI of the base KVM switch attached to USTIP SOLUTION When working from a Remote PC a slight delay between the larger USTIP Mouse Pointer and the smaller Target Server Mouse Pointer is normal due to uncontrollable lags in the speed of the remote connection Internet direct dial modem or network With each new video image viewed USTIP automatically re syncs and aligns the mouse pointers Wait a few seconds after switching to each new video image for automatic re calibration to take place and the two mouse pointers will line up with each other If you do not wish to wait for this auto calibration or you find the two mouse pointers out of sync at any time click Synchronize Mouse or simultaneously press the keys CTRL ALT S This will manually re align the two pointers Adjust the motion of the Target Server Mouse Pointer For Windows 2000 based Target Servers set the mouse motion speed on each Target Server to the middle speed setting between Slow and Fast and the mouse motion acceleration speed on each Target Server to Off or None For Windows 795 98 and NT based Target Servers set the mouse motion speed on each Target Server to the slowest setting Color Settings are not optimally calibrated Run the Automatic Color Calibration Routine in Chapter 3 Raritan Remote Client Color Calibration Click Synchronize Mouse or press CTRL ALT S Ensure each Target Serve
11. USTIP in a VPN Yes USTIP fits into most any network configuration utilizing standard TCP IP The network administrator simply adds USTIP as a node on the network via the USTIP Admin Console What is the slowest connection USTIP can handle USTIP offers scalable performance based on bandwidth available down to 20kbps Can I perform a Dial up modem connection No Modems require an analog telephone line to USTIP over a PBX line Can I use USTIP within USTIP can be used in any computer network that supports its my local network Ethernet connection When does USTIP use Both TCP and UDP are used by USTIP However TCP is essential TCP UDP whereas UDP is optional UDP is used only for one USTIP feature automatic detection browse of USTIP units in a subnet If you do not employ the browse feature and by extension are not using DHCP then USTIP will only communicate using TCP 34 USTIP USER GUIDE APPENDIX C TROUBLESHOOTING 35 Appendix C Troubleshooting Problems and Suggested Solutions REMOTE CONNECTION SOLUTION PROBLEM I cannot connect to USTIP via dial up modem Ensure that you have specified the modem device for your Remote PC in the Add Connection Window Dial up type connection modem field Although concurrent connections may be enabled either globally or individually the modem in USTIP will only accommodate one remote connection at a time
12. as outlined above After completing the steps in this chapter please consult the PCCI User Guide on the Support page of Raritan s Website http www raritan com support sup_prdmanuals aspx to proceed with your installation The rest of this user guide applies primarily to users deploying USTIP without the integration functionality of CommandCenter 16 USTIP USER GUIDE CHAPTER 3 OPERATION ADMINISTRATIVE FUNCTIONS 17 Chapter 3 Operation Administrative Functions Accessing the Administrative Functions Access and execute Administrative functions via local admin console or via remote administration Only administrators users with administrative privileges can access the USTIP Administrative Menus Please note that users are not actually configured on the USTIP the USTIP uses the Paragon user database and Paragon Administrator privileges Local Admin Console User Name Ladmin Password Figure 10 USTIP Admin Console Power ON the USTIP unit via the power switch on the back of the unit Note The default USTIP login user name is admin with the password raritan This user has administrative privileges Passwords are case sensitive and must be entered in the exact case combination in which they were created The default password raritan must be entered entirely in lowercase letters The password cannot be changed from USTIP When connected to a UMT it will adopt the UMT s administrator password
13. encryption is also in place during remote KVM data transfer Note SSL data encryption increases the amount of data that must be sent over the remote connection and is therefore not recommended for modem or very slow Internet connections The default setting SSL authentication data encryption offers exactly the same level of security with a higher level of efficiency e Allow remote administration NO To keep access to all Administrative Functions available only from the USTIP Admin Console and not from a Remote PC Raritan 22 USTIP USER GUIDE YES default Allows remote access to all Administrative USTIP Functions by administrators logged on at a Remote PC Logout idle users Offers an option for USTIP to automatically disconnect remote users after certain selected time intervals of inactivity have passed Never default Idle remote users will never be disconnected After 5 15 30 60 or 120 minutes Idle remote users will be automatically disconnected from USTIP after the selected time period has passed with no active input from the Remote PC Private key Enter a private key password This private key acts as a second level of password protection Only remote users who know the private key password in addition to their user name and password can log in and connect to USTIP Confirm private key Enter private key password again for re confirmation Configure private key
14. times are within 40 of VESA standard values To check for these parameters Go to the Xfree86 Configuration file XF86Config Using a text editor disable all non USTIP supported resolutions Disable the virtual desktop feature which is not supported by USTIP Check blanking times 40 of VESA standard Restart computer Note In many Linux graphical environments the command CTRL ALT plus sign key will change the video resolution scrolling through all available resolutions that remain enabled in the XF86Config file Sun Solaris Settings All target servers must be configured to one of the display resolutions supported by USTIP The most popular supported resolutions for Sun machines are 1024x768 60Hz 1024x768 70Hz 1024x768 75Hz 1024x768 85Hz 1152x900 66Hz 1152x900 76Hz 1280x1024 60Hz Target servers running the Solaris operating system must output VGA video H and V sync not composite sync To change your Sun video card output from composite sync to the non default VGA output first issue the Stop A command to drop to bootprom mode Then issue the command setenv output device screen r1024x768x70 to change the output resolution Issue the boot command to reboot the server Alternatively you may contact your Raritan representative to purchase a video output adapter 13W3 Suns with composite sync output require APSSUN II Raritan guardian for use with USTIP HD15 Suns with composite sync output re
15. 2 USTIP USER GUIDE Product Photos Figure 2 P2 USTIP1 Unit with Paragon UMTs Figure 3 P2 EUST P2 UST and P2 USTIP1 Units Raritan CHAPTER 1 INTRODUCTION 3 Product Features Access e Remote KVM access via the Internet LAN WAN or dial up modem e Up to two simultaneous user throughput to switch es or server s e Web browser accessible e Remote access to serial devices VT100 connected to USTIP serial port Performance e Superior compression algorithm for exceptional performance e No impact on target server performance e Automatic sensing of video resolution for optimum display e High performance mouse tracking and synchronization Reliability e External modem using a dedicated modem port allows servers to be accessible even if network is unavailable Security e SSL 128 bit RSA public key 128 bit RC4 private key encryption e Single configurable TCP port for firewall protection Administration Remote Administration via Web Browser interface Simplified installation and user interface User console for direct analog access to KVM switch Extensive downloadable user event log DHCP or fixed IP addressing Supports Raritan s CommandCenter Secure Gateway and PCCI Raritan s Paragon CommandCenter Integration A USTIP USER GUIDE Terminology This manual makes use of the following terms to indicate components of a typical USTIP configuration While reading the manual please refer to
16. 880 Email sales india raritan com Web www raritan co in European Headquarters Raritan Computer Europe B V Eglantierbaan 16 2908 LV Capelle aan den IJssel The Netherlands Tel 31 10 284 4040 Fax 31 10 284 4049 Email sales europe raritan com http www raritan fr http www raritan de Raritan Computer France 120 Rue Jean Jaures 92300 Levallois Perret France Tel 33 14 756 2039 Fax 33 14 756 2061 Email sales france raritan com Web http Awww raritan fr Raritan Computer Deutschland GmbH LichtstraBe 2 D 45127 Essen Germany Tel 49 201 747 98 0 Fax 49 201 747 98 50 Email sales germany raritan com Web http www raritan de Raritan Computer Italia Via dei Piatti 4 20123 Milan Italy Tel 39 02 454 76813 Fax 39 02 861 749 Email sales italy raritan com Web www raritan info Raritan Canada Raritan Computer Inc 2085 Hurontario St Suite 300 Mississauga Ontario Canada L5A4G1 Tel 905 949 3650 Fax 905 949 3651 Email sales canada raritan com Web www raritan com Raritan Computer U K Limited 36 Great St Helen s London EC3A 6AP United Kingdom Tel 44 20 7614 7700 Fax 44 20 7614 7701 Email sales uk raritan com Web www raritan com
17. APTER 3 OPERATION ADMINISTRATIVE FUNCTIONS 19 Network Configuration Use the TAB A or V key to highlight C Configure UST IP on the Main Menu or press C and press ENTER At the Configuration Menu select N Network Configuration and press ENTER Please note that after you have made changes to the Network Configuration you must press CTRL S to save your changes Reboot after all changes are saved to apply them to your Network U Us r d Henu N Network Configuratio Stat 1 0 P Pex II Tim A Acc L Remote Syslog M Return to the main menu Figure 13 Configuration Menu Figure 14 Network Configuration Screen e Name Designate a unique name for this USTIP unit for example Miami Data Center The default name is USTIP e Enable Ethernet Interface Designates whether USTIP should enable its Ethernet adapter as active default YES Note Network connections must be IOBASE T or 100BASE TX Ethernet Line Speed amp Duplex Auto detect 10 Mbps Full Duplex 10 Mbps Half Duplex 100 Mbps Full Duplex or 100 Mbps Half Duplex Obtain IP address automatically DHCP YES Enables dynamic IP addressing for USTIP Each time USTIP boots it will request an IP address from the local DHCP server Note that this setting can make remote access to USTIP from outside the LAN difficult since the dynamically assigned IP address must be known in order to initiate a connection NO default A
18. Console II product lines Output Specifications Local Access Console PS 2 Keyboard PS 2 Mouse HD15 Video Local Admin Port DB9F APPENDIX B FREQUENTLY ASKED QUESTIONS 31 Appendix B Frequently Asked Questions QUESTION ANSWER What is USTIP USTIP is the easiest fastest most reliable way to remotely access and manage multiple servers connected to a Paragon II no matter where you are or where your servers are located How does USTIP USTIP connects to the Cat5 Paragon switch Using Raritan s work powerful frame grabber and compression technology it captures digitizes and compresses the video signal before transmitting to a remote PC What level of control does a USTIP remote user have over attached Target Servers The remote user has direct access and total control of target servers for maintenance administration and troubleshooting from running GUI applications to BIOS level troubleshooting and even rebooting Remote Access Software has been available for a long time What makes USTIP different With USTIP the USTIP software runs only on the USTIP unit itself not on each individual Target Server Traditional Remote Access Software solutions require software to be loaded and running on each Target Server which must offer a supporting Operating System This can create compatibility performance and reliability issues on mission critical Target Servers What remote access connection
19. E 25 Remote SVSIOG EEN 26 View USTIP ET 27 Restart or Shutdown the US TIP Law pada aa a aaa dala Aka a al aa a aaa aa a aa aaa aa a ka 28 RE Ile 28 Appendix A Specifications vrnnevennnne vann nene nn nene nnnnanea 29 Remote Connection cccecccecececeeenceceeeeeeeaeeeenaeseeeecaeeeeaaeseeaaeegaeeecaaeeseaaeegeaeesseeesaeeteeaeesseeeees 29 Raritan Remote Client RRC Software inmmeennennannennananaannneananananaanaananaannnnaa 29 KVM INPUT ee a Feces a a ene vaca be da sek ahd ence eta dane aaa dea det ea pasa Leeda taak kaa 29 Cable Specificati nS una a daa na aa a a aaa aa aa aa aa ka daaa ian 30 KVM Switch Specifications nenen ea enak kenakan aan aaa 30 Output Specifications ee ee enak a kaka akak ke kk kk aka kna k Kanan aaa naaaaa 30 Appendix B Frequently Asked QuestiOnNsS ereksi 31 Appendix C Troubleshooting wnanetu saast NEEN reen anna makanan anakan aaa 35 Problems and Suggested Solutions na na nana kna nana anakanak aaa aan 35 Event Log File and On Screen Error Codes nenen aman naaa anakanak aan 42 ii USTIP USER GUIDE Figures Figure 1 Front and Rear Views of the PD USTID nm naaa aaa aan naaa aaaan 2 Figure 2 P2 USTIP1 Unit with Paragon UMTe ane mana ae aaa asa ana asean aaaaan 2 Figure 3 P2 EUST P2 UST and P2 USTIP1 Units ENEE 2 Figure 4 Set Mouse Motion eecccecceeeeeeeeeeeeeeeeceaeeeeeeeceaeeeeaeeseaeeeeaeeseaeeseaeeseaeeseaeeseaeeseaeeseee
20. LAST 4 MEANING RECOMMENDATION DIGITS system from the Recovery CD ROM 003A 003F Resource allocation error Reboot USTIP Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0040 Resource allocation error Reboot USTIP Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 255 31 0006 Raritan World Headguarters Raritan Computer Inc 400 Cottontail Lane Somerset NJ 08873 USA Tel 732 764 8886 Fax 732 764 8887 Email sales raritan com www raritan com Raritan OEM Division Peppercon USA Inc 111 E Wacker Dr Suite 2626 Chicago IL 60601 Tel 847 466 1392 Fax 312 729 1375 Email info peppercon com www peppercon com Asia Pacific Headquarters Raritan Computer Taiwan Inc 5F 121 Lane 235 Pao Chiao Road Hsin Tien Taipei Taiwan ROC Tel 886 2 8919 1333 Fax 886 2 8919 1338 Email sales asia raritan com http www rcit com tw Raritan China Offices Shanghai Representative Office of Raritan Computer Inc Rm 17E Cross Region Plaza 899 Lingling Rd Shanghai China 200030 Tel 86 21 5425 2499 Fax 86 21 5425 3992 Email sales china raritan com http www raritan china cn Guangzhou Representative Office of Ra
21. OM 001B Error occurred while Reboot USTIP Make sure the BIOS memory initializing the TCP write test recognizes at least 64MB of RAM If the socket problem persists restore the software and file system from the Recovery CD ROM Raritan USTIP USER GUIDE MEANING RECOMMENDATION Error occurred while initializing the TCP read socket Reboot USTIP Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM Resource allocation error Reboot USTIP Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM Could not listen to the TCP write socket Reboot USTIP Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM Could not listen to the TCP read socket Reboot USTIP Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM TCP listen process failed Reboot USTIP Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM UDP listen process failed SSL write failed SSL read failed Memory al
22. PENDIX A SPECIFICATIONS 29 Appendix A Specifications DIMENSIONS WEIGHT POWER WxDxH P2 USTIP1 1U 19 Rackmount Case 8 05 lbs 115V 230V 17 2 W x 11 46 D x 1 72 H 3 65 kg 50 60 Hz 440mm W x 291mm D x 44 mm H 0 3A P2 USTIP2 1U 19 Rackmount Case 8 16 lbs 115V 230V 17 2 W x 11 46 D x 1 72 H 3 7 kg 50 60 Hz 440mm W x 291mm D x 44 mm H 0 6A Remote Connection Network 10BASE T 100BASE TX Ethernet Modem Dedicated Modem Port Protocols TCP IP UDP NTP Syslog DHCP HTTP HTTPS SSL Raritan Remote Client RRC Software Operating System Requirements Windows XP NT ME 2000 KVM Input Supported Resolutions Text Modes 640x480 60Hz 1024x768 60Hz 640x480 72Hz 1024x768 70Hz 640x480 75Hz 1024x768 75Hz 640x480 85Hz 1024x768 85Hz 720x400 70Hz 1152x864 60Hz 720x400 85Hz 1152x864 70Hz 800x600 56Hz 1152x864 75Hz 800x600 60Hz 1280x960 60Hz 800x600 72Hz 1280x1024 60Hz 800x600 75Hz 800x600 85Hz 30 USTIP USER GUIDE Cable Specifications Category 5e UTP cable to connect to network Paragon download cable to connect from Admin Port to local PC port KVM Switch Specifications Supports KVM switches utilizing an On Screen User Interface including Raritan s Paragon Z Series MasterConsole Mx and Master
23. You must perform the following steps to create a private key password Press the Tab key to advance to the Private key field and type a private key number the private key can be up to 23 alphanumeric characters Do not use special characters such as or if special characters are included the private key will fail Press Tab once and retype the private key in the Confirm private key field Press CTRL S on your keyboard to save the private key A confirmation message appears Restart the USTIP device to save the private key on your server Please note that rebooting the USTIP should take approximately 60 seconds but may take longer depending on your Paragon configuration In order for the private key functionality to work correctly after you have rebooted the USTIP device you must modify the USTIP profile in the Raritan Remote Client RRC Please perform the following steps 1 After you have reconnected to the RRC scroll down in the Navigator window and right click on the USTIP icon Click Modify Profile in the shortcut menu Click on the Security tab Type the Private Key you just entered in the Private Key field of the USTIP Security Configuration menu Retype the Private Key in the Confirm Private Key field Click OK to save the Private Key to the USTIP profile You may now log onto your USTIP device remotely through the RRC Note Private key passwords are case sensitive For remote user login they must be entered
24. a New PM 192 168 255 113 By Qe Testerd_Pll 192 168 53 113 8 testKx 192 168 32 63 STIP 192 168 32 31 e Symantec AntiVirus Corporate Edition Weck u Ee Completed ei min Double click on any server When connected to a KVM console port port to access and control the keystrokes and video signals are attached target server transmitted in real time exactly as if you were situated locally The Status Bar provides real time information on connection parameters Figure 9 RRC Window Raritan CHAPTER 2 INSTALLATION 15 Mouse Pointer Synchronization When controlling a target server MPC and RRC display two mouse cursors one belonging to your client workstation and the other belonging to the target server When properly configured the two mouse cursors will align Should you experience difficulty with mouse synchronization please refer to the section Configuring Target Servers at the beginning of this chapter For additional information on using MPC and RRC please refer to the Raritan Multi Platform Client and Raritan Remote Client User Guide available on Raritan s Website http www raritan com support sup_prdmanuals aspx or on the Raritan User Manuals amp Quick Setup Guides CD ROM included with your Dominion KX shipment Note to CommandCenter Users If you are using USTIP in a CommandCenter configuration perform the installation steps
25. a aaa a ba a maal A bean 5 Windows XP Settings anakanak n a ena ena na ena ena ena ena anakanak aaa akan 5 Windows 2000 ME Gettings ni dana aa a a a a an a a adan 6 Windows 95 98 NT SeittingsS aaa na nana ena na ena anakanak aaa aan 6 LinuX Setting S EE 6 S n RTE IC 6 Apple Macintosh Settings nana nana ena ena na ena ena anakanak aaa aan 7 Configuring Network Firewall SettingsS ee nana nana namakan anakan aan 7 lu Eeer Il Le 8 Initial ee Tute UE re EE 9 Remote Connection Using Raritan Multi Platform Client and Raritan Remote Client 12 MPG Requirements auer ee 12 Supported BIOWSEIS EE 12 Launch MPG ritatakse la vaata coud dae alge aimata avav kaud Saa Sa 12 Launch VIe 13 Establish a Connechon scence a ak aa Aa ninanda a a aa aa 14 Note to CommandCenter serge 15 Chapter 3 Operation Administrative FUNCtIONS 17 Accessing the Administrative Functions nana ena namakan anakan 17 Local Admin Con sol Os in aaa ba cence ds an DA a a A a an aa 000 17 Remote Admin Console AA 18 Navigating the Administrative Menu 18 Network Configuration 11255245 a a a a a a haab a na A aa aaa Baa aa AEE 19 User Station Option Ss nn ni nn ieee ate ann aa aa a KA a aa Eaa Na aaa 20 Security Config ratlO Nssimi na a a a det A a aa a daa aaa aan 21 Performance Settings nn a Ka an a a en ana ara EST 23 Time Il BEE 24 Access ee ul te E E
26. ables Web browser access to USTIP default YES e Use Default TCP Port 5000 YES default Utilizes the default port 5000 NO Enter an alternate port number Note In order to access USTIP from beyond a firewall your firewall settings must enable two way communication through the default port 5000 or the non default port configured above 6 Press CTRL S to save entries The Main Menu will appear 7 On the Main Menu select R Restart or shutdown the USTIP and press ENTER 8 When prompted press the letter R on your keyboard to restart USTIP 9 USTIP will restart and the USTIP Initialization screen appears upon boot up 10 USTIP is now ready for initial connection Accessing USTIP Local Admin Port To access the local admin console port from your USTIP device use HyperTerminal to configure specific settings for a PC and at least one additional setting for a laptop computer Please perform the following steps 1 In Windows click on the Start menu Click Programs then click Accessories click Communications and then click HyperTerminal to start a session 2 Name the session select a session icon if required and click OK 3 Inthe Connect To window click on the Connect Using drop down arrow and select COM1 or other option depending on where your PC s serial cable is connected 4 Click OK 5 Inthe COMI Properties window click on the Port Settings tab A Click on the Bits per second drop down arrow an
27. ation of this equipment in a residential environment may cause harmful interference J apanese Approvals CORE HRLBRESE RRS AEMHBMS VCCI ORF BSC TFAZABRERHRECT CORBtRERR CHATS CBR WBBESlSHMCTCEPHVET COMPICMSHAAY BOICHREBST SBLDPRKENSCEPHVWVET Raritan is not responsible for damage to this product resulting from accident disaster misuse abuse non Raritan modification of the product or other events outside of Raritan s reasonable control or not arising under normal operating conditions CE ler sy LT E LISTED For assistance in the North or South America please contact the Raritan Technical Support Team by telephone 732 764 8886 by fax 732 764 8887 or by e mail tech Oraritan com Ask for Technical Support Monday through Friday 8 00am to 8 00pm Eastern For assistance around the world please see the last page of this guide for regional Raritan office contact information lt Raritan Safety Guidelines To avoid potentially fatal shock hazard and possible damage to Raritan eguipment Do notuse a 2 wire power cord in any product configuration Test AC outlets at your computer and monitor for proper polarity and grounding Use only with grounded outlets at both the computer and monitor When using a backup UPS power the computer monitor and appliance off the supply Rack Mount Safety Guidelines In Raritan products which reguire Rack Mounting please follow these precautions Operation te
28. aximum Bandwidth per user Sets an upper limit to the amount of bandwidth that can be consumed by each user logged onto this one USTIP unit Note The availability of concurrent remote access is determined by the global setting PC Share Mode on the Security Configuration screen or individually by user profile through the Keyboard and Mouse Control and Concurrent Access Mode settings on the User Account Settings screen Control of USTIP and a connected Target Server is based on first active keyboard mouse input so multiple remote users attempting keyboard input or mouse movement at exactly the same moment may experience uneven control No Limit default Each active user can consume as much bandwidth as needed 10 5 2 or 1 megabit or 512 256 128 kilobit Bandwidth consumed by each active user during the operation of this USTIP unit is limited to the selected quantity The lower the bandwidth allowed the slower the performance that may result Press CTRL S to save changes or Esc to cancel changes and return to Configuration Menu Saved Performance Settings changes will not take effect until USTIP is restarted 24 USTIP USER GUIDE Time and Date Select T Time and Date on the Configuration Menu to view and adjust current date and time on the USTIP unit Once saved Time and Date changes will not take effect until USTIP is restarted GHT 05 00 Eastern Time Figure 18 Time and Date Screen e New Date New Tim
29. by the user in the exact case combination in which they were created here Note Private key passwords must be alphanumeric Special characters cannot be used Enable SNMP Toggles whether USTIP responds to SNMP GET REQUESTS CHAPTER 3 OPERATION ADMINISTRATIVE FUNCTIONS 23 Performance Settings Select P Performance Settings on the Configuration Menu to set up USTIP s video data transfer and bandwidth parameters After 120 minutes No Limit No Limit Figure 17 USTIP Performance Settings Screen e Pause video stream for idle users Pausing the flow of video data during periods of prolonged inactivity will prevent an inactive user from needlessly consuming bandwidth Never default Video data will continually be sent to Remote PC constantly updating the screen even if the remote user is Idle sending no active input to USTIP After 5 15 30 60 or 120 minutes Video data flow to the Remote PC will pause after the selected time period has passed with no active input from the Remote PC e Maximum total Bandwidth usage Sets an upper limit to the amount of bandwidth that can be consumed by this one USTIP unit No Limit default USTIP can consume as much bandwidth as needed 10 5 2 or 1 megabit or 512 256 128 kilobit Total bandwidth available to be consumed by this USTIP unit is limited to the selected quantity The lower the bandwidth allowed the slower the performance that may result e M
30. by using the Local Admin Console see Physical Connection instructions in the previous sections 1 Power ON USTIP via the power switch on the back of the USTIP unit 2 The Welcome to USTIP Setup Wizard Screen will appear on the Local Admin Console Welcome to UST IP UST IP has not been configured Minimal configuration reguirements to make UST IP operational include entry of named user software key codes and assignment of an IP address or enabling the modem interface Following the UST IP Setup Wizard is the simplest way to perform the configuration reguirements needed to start working with UST IP Additional configuration options may be set at a later time through the main menu See Local Administrative Functions in your UST IP User Manual Press B to begin the UST IP Setup Wizard Press K to bypass the Setup Wizard and proceed to the Main Menu Figure 6 USTIP Wizard Screen 3 Press the letter B on the Local Admin Console keyboard to begin the USTIP Setup Wizard 4 The Network Configuration Screen appears 2 UST IP Figure 7 USTIP Network Configuration Screen 5 Use the Tab or amp keys to select each line on the Network Configuration screen and the space bar or the or gt keys to toggle between available entries Press the Enter Tab or V keys when your entry on each line is complete Below are descriptions of each field and the appropriate values to assign e Name Designate a unique name for
31. ckers in order to launch MPC CHAPTER 2 INSTALLATION 13 Launch RRC Important RRC works only with MS Internet Explorer If you are using a different Web browser MPC will load automatically 1 Log onto any Windows based computer with network access to USTIP 2 If you are using Windows NT 2000 XP or 2003 ensure that you are not a restricted user 3 Launch Microsoft Internet Explorer ensure that your Internet Explorer security settings allow the download and execution of ActiveX controls Note The IE default security setting of Medium is sufficient 4 In the Internet Explorer Address bar type the IP address assigned to the USTIP Press ENTER to load and launch the web access client Raritan Remote Client RRC 3 Raritan Remote Client Microsoft Internet Explorer BEES EN SC View Favorites Tools Help EI Address http 192 168 50 173 sl SS Raritan Remote Client 358 Raritan Remote Client loading 5 ei Intemet Figure 8 RRC Connection Window 5 After RRC launches a device tree of all automatically detected Raritan devices found on your subnet is displayed on the left side of the screen If you do not find your USTIP unit listed by name create an icon manually by selecting Connection gt New Profile 6 Double click on the icon that corresponds to your USTIP unit Raritan 14 USTIP USER GUIDE Establish a Connection When you double click on your USTIP ic
32. d select 115200 B Click on the Flow control drop down arrow and select NONE C Click OK 6 On the File menu click Properties and then click on the Settings tab A Click on the Emulation drop down arrow and select VT100 B Click ASCII Setup In the ASCII Setup window ensure that only the option Wrap lines that exceed terminal width is checked If any other options are checked you may have display issues Raritan CHAPTER 2 INSTALLATION 11 C Click OK D Click Terminal Setup In the Terminal Settings window ensure the option Keypad application mode is checked this option must be specified for most laptop computers 7 Click OK 8 Click OK 12 USTIP USER GUIDE Remote Connection Using Raritan Multi Platform Client and Raritan Remote Client After installing USTIP establish an initial network connection using Raritan Multi Platform Client MPC or Raritan Remote Client RRC MPC and RRC are Raritan s graphical user interfaces for USTIP IP Reach and Dominion KX products providing remote access to the target servers connected to Raritan KVM over IP devices Both can be installed to use stand alone or accessed remotely Non Windows users must use Raritan Multi Platform Client and Windows users running Internet Explorer must use Raritan Remote Console Note Please see the Raritan Multi Platform Client and Raritan Remote Client User Guide available on Raritan s Website http www raritan c
33. e To manually input changes to current date and time values e Adjust for daylight savings time Toggle between YES and NO to reflect whether your country or state follows the daylight savings time procedure e Get Time From SNTP Server Indicates whether USTIP time date should be automatically synchronized with the time date of an external SNTP server Primary Server IP Address IP address of first SNTP server to attempt time synchronization Secondary Server IP Address IP address of second SNTP server to query if primary server is unavailable User standard UDP port 123 Allows user to modify UDP port used for SNTP time synchronization Consult your SNTP server administrator to determine if this value should be adjusted e Time Zone Select the time zone in which your USTIP unit is physically located Press CTRL S to save changes or Esc to cancel changes and return to the Configuration Menu Saved Radius Configuration changes will not take effect until USTIP is restarted CHAPTER 3 OPERATION ADMINISTRATIVE FUNCTIONS 25 Access Control List Select A Access Control List on the Configuration Menu to set accessibility in the Access Control List ACL and allow or deny specific IP Addresses or ranges of IP Addresses to connect to the USTIP unit If entering a range of IP Addresses type the starting and the ending IP Address values in the Start and End columns use the TAB key to navigate through the fields Use the
34. er switching to a different Click Auto sense Video or simultaneously press the keys Target Server channel the video CTRL ALT A USTIP will adjust the video settings If the is not clear Sometimes there is video does not become clear additional manual video a black edge at the boundary of setting adjustments may be necessary Contact Raritan the Target Server s screen Technical Support to discuss changes to the Video Settings window Ensure all Target Servers have standard blanking times Horizontal and vertical blanking times should closely approximate VESA standard values When viewing a Target Server The Color Settings on the Video Settings tab in the Video remotely the video image is window are not set correctly Attempt manual adjustment filled with moving block of until the color blocking ceases or run the Automatic Color incorrect color that seem to Calibration Routine track next to the movement of the mouse pointer The screen is filled with small Click Refresh Screen on the USTIP toolbar or visual errors or grains of simultaneously press the keys CTRL ALT R missing color which need to be cleaned up The video seems to be stuck in Pressing Auto sense Video while auto sensing is occurring Auto Sense mode and the auto will stop the auto sense process Check your Target Server sensing message in the middle resolution to ensure USTIP supports it of the screen keeps counting higher and higher
35. ess Subnet Mask and Default Gateway are still set correctly per your Network Administrator s instructions Ensure that your user profile has Web Browser access enabled and that USTIP is configured to enable Web Browser Ensure that you are using a valid and correct user name and password Ensure that you are typing user name and password in the exact upper and lowercase combinations in which they were created Drag the Login window to the side and view Connection Status window behind it The Connection Status window will show details on your connection attempts and may offer specifics on the problem 36 USTIP USER GUIDE DIRECT ANALOG USER CONSOLE PROBLEM The Direct Analog User Console does not function SOLUTION Make sure the KVM switch is functioning properly Make sure that USTIP is turned on USTIP must be powered on for the Direct Analog User Console to function The cable located inside USTIP that connect the Direct Analog User Console port s may have disconnected Contact Raritan Technical Support for assistance I cannot seem to gain steady keyboard mouse control of the active Target Server from a Direct Analog User Console Keyboard mouse control of a Target Server from a Direct Analog User Console is shared on a first active keyboard mouse input basis with any remote users who may be currently connected Ensure that no remote users are currently attempting to control the active Targe
36. ess the Serial Admin Port use HyperTerminal to configure specific settings with the following steps A In Windows click on the Start menu in the lower left corner then click Programs gt Accessories gt Communications gt HyperTerminal to start a session B Name the HyperTerminal session select a session icon if required and then click OK C In the Connect To window click on the Connect Using drop down arrow and select COM1 or other option depending on where your PC s serial cable is connected and click OK D Inthe COM1 Properties window click on the Port Settings tab Make sure the Bits per second drop down is 115200 and Flow control drop down is set to NONE Click OK E On the File menu click Properties click on the Settings tab then click on the Emulation drop down arrow and select VT100 i Click ASCII Setup and ensure that the checkbox before Wrap lines that exceed terminal width is checked ii Click OK iii Click Terminal Setup and ensure that the checkbox before Keypad application mode is checked iv Click OK 6 Power ON USTIP Raritan CHAPTER 2 INSTALLATION 9 Initial Configuration During initial configuration the USTIP Setup Wizard helps you guickly set up USTIP for the first time The USTIP Setup Wizard appears only when accessing the Administrative Menus on a non configured USTIP and guides you through initial configuration parameters The easiest way to perform this initial configuration is
37. ettings exclusive to the USTIP connection only as other users may desire faster mouse speeds Windows XP and 2000 login screens revert to pre set mouse parameters that differ from those suggested for optimal USTIP performance therefore mouse sync will not be optimal at these screens If you are comfortable adjusting the registry on Windows target servers you can obtain better USTIP mouse synchronization at login screens by using the Windows registry editor to change the following settings Default user mouse motion speed 0 mouse threshold 1 0 mouse threshold 2 0 6 USTIP USER GUIDE Windows 2000 ME Settings On target servers running Microsoft Windows 2000 ME set the mouse pointer acceleration to none and the mouse motion speed exactly to the middle speed setting These parameters are found in Start Settings gt Control Panel Mouse Motion Windows 95 98 NT Settings On target servers running Microsoft Windows 95 98 NT set the mouse motion speed to the slowest setting in Start Settings gt Control Panel amp Mouse Motion Linux Settings On target servers running Linux graphical interfaces set the mouse acceleration to exactly 1 and set threshold to exactly 1 As mentioned above please ensure that each target server running Linux is using a resolution supported by USTIP at a standard VESA resolution and refresh rate Each Linux target server should also be set so the blanking
38. location error Reboot USTIP Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM Reboot USTIP Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM Reboot USTIP Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM Reboot USTIP Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM Resource allocation error Reboot USTIP Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM Resource allocation error Reboot USTIP Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM Resource allocation error Reboot USTIP Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file 44 ERROR CODE LAST 4 DIGITS 001C 001D 001E 001F 0020 0021 0022 0023 0024 0025 0026 0029 002A 002F 0030 0039 ee PARAGON II FAQS ONLINE 45 ERROR CODE
39. methods USTIP provides network administrators with a choice of remote access via Internet LAN WAN or dial up modem That means can USTIP servers can be accessed both in and out of band so remote access to accommodate mission critical target servers is always available even if the network is down What types of USTIP connects directly to Paragon and therefore supports SUN computers can USTIP remotely control Mac Serial etc Is special software required for the Remote PC Use USTIP with Raritan Multi Platform Client or Raritan Remote Client please speak with your Raritan reseller for additional information Which Raritan KVM Switches will work with USTIP Currently USTIP is supported with the Paragon II line of switches Can I continue to access my KVM configuration locally Yes USTIP features a special Direct Analog User port for direct access to the KVM configuration This pass through port provides an additional local access point which is especially important for single user switches or for providing critical access to servers if the network is down Does USTIP support LDAP RADIUS No it must be part of a Paragon configuration and requires the Paragon username and password 32 USTIP USER GUIDE QUESTION ANSWER Is USTIP easy to USTIP is very easy to install Just connect it to a user port on an install existing KVM configuration and assign an IP addre
40. mperature in a closed rack environment may be greater than room temperature Do not exceed the rated maximum ambient temperature of the appliances see Appendix A Specifications Ensure sufficient airflow through the rack environment Mount equipment in the rack carefully to avoid uneven mechanical loading Connect equipment to the supply circuit carefully to avoid overloading circuits Ground all equipment properly especially supply connections such as power strips other than direct connections to the branch circuit Login The default USTIP login user name is admin and the default password is raritan This user has administrative privileges Passwords are case sensitive and must be entered in the exact case combination in which they were created The default password raritan must be entered entirely in lowercase letters To ensure security change the default password as soon as possible Default IP Address USTIP ships with the default IP address of 192 168 0 192 Firmware This manual applies to USTIP Firmware version 4 1 and above CONTENTS i Contents Chapter 1 INntrOdUCtTON eege katik 1 USTIP ee 1 Product ele e EE 2 Product EGatureS 11 4 aadisvmkdasktek atddevv itakudea Sea aaiae ku uhhaa sadu ahhh ame kd ke aaa ava 3 BR vull ele VT 4 Chapter 2 Ls LAA e E 5 Configuring Target Servers ee ear ana ena ena ena nana anakanak anak anan aan 5 Server Video Resolution ann at a a taat an aa
41. mpting to connect to the same USTIP unit e If you set Port Priority to None there is no capability to automatically terminate a user session Instead the first user to connect to a port regardless of Remote or Local status maintains access to that port until that user terminates the session Other users attempting to connect will be notified that the port is busy Figure 15 USTIP UserStation Configuration Screen On the P2 USTIP2 model two ports are available for connection The second port will always be used before the first port leaving the first free until another user attempts to connect e If you set Port Priority to Remote the first Remote user connects to port 2 and if a second Remote user attempts to connect and there is a Local user on port 1 the second Remote user is prompted to terminate the Local user s session If you set Port Priority to Local a Local user automatically terminates a Remote user session if Remote users are on both ports the second port connection is terminated Raritan CHAPTER 3 OPERATION ADMINISTRATIVE FUNCTIONS 21 e If you set Port Priority to None there is no capability to automatically terminate a user session Instead the first user to connect to either port maintains access to that port until the user is finished Other users attempting to connect will be notified that the port is busy Security Configuration Select S Security Configuration on the Configuration Men
42. n For optimal bandwidth efficiency and video performance target servers running graphical user interfaces such as Windows X Windows Solaris and KDE should be configured with desktop backgrounds set to a predominantly solid light colored graphic Backgrounds featuring photos or complex gradients should be avoided Ensure that the server s video resolution and refresh rate are supported by USTIP and that the signal is non interlaced USTIP supports the following video resolutions Text Modes 640x480 60Hz 1024x768 60Hz 640x480 72Hz 1024x768 70Hz 640x480 75Hz 1024x768 75Hz 640x480 85Hz 1024x768 85Hz 720x400 70Hz 1152x864 60Hz 720x400 85Hz 1152x864 70Hz 800x600 56Hz 1152x864 75Hz 800x600 60Hz 1280x960 60Hz 800x600 72Hz 1280x1024 60Hz 800x600 75Hz 800x600 85Hz Windows XP Settings On target servers running Microsoft Windows XP disable the Enhanced Pointer Precision option and set the mouse motion speed exactly to the middle speed setting These parameters are found in Start Settings Control Panel Printers and Other Hardware Mouse Pointer Options Note For Target Servers running Windows NT 2000 or XP you may wish to create a username to be used only for remote connections through USTIP This allows you to keep the Target Server s slow mouse pointer motion acceleration s
43. nfiguration In order to take advantage of USTIP s web access capabilities the firewall must allow inbound communication on TCP Port 443 the standard TCP port for HTTPS communication In order to take advantage of USTIP s redirection of HTTP requests to HTTPS so that users may type the more common http 192 168 0 192 instead of https 192 168 0 192 then the firewall must allow inbound communication on TCP Port 80 the standard TCP port for HTTP communication 8 USTIP USER GUIDE Physical Connections UST IP1 2 Local Port keyboard and mouse used to perform initial configuration To AC Power Outlet Figure 5 P2 USTIP2 Rear Panel Connections Attaching a Local Console for Initial Configuration 1 Attach the included AC power cord to the USTIP unit and plug the other end into a nearby AC power outlet 2 Connect the client PC to the USTIP ADMIN Port using a serial DB9 cable 3 Connect a standard Ethernet cable from the Network Port to an Ethernet switch hub or router 4 On a USTIPI unit connect the single Paragon port to the User port on your UMT unit using a CATS cable On a USTIP2 unit connect both the upper and the lower Paragon ports to User ports on your UMT unit using CATS cables The upper Paragon port allows you to download the Paragon database to the USTIP unit and the lower Paragon port allows local access to the Paragon unit 5 Launch a Hyperterminal session from the client PC To acc
44. om support sup prdmanuals aspx or on the Raritan User Manuals amp Quick Setup Guides CD ROM included with your Dominion KX shipment for details on installing and operating MPC and RRC as standalone applets or for remote access MPC Requirements All installations of Raritan MPC require Sun Microsystems Java Runtime Environment JRE version 1 5 0_03 or greater You may need some configuration depending on your OS and browser configuration instructions are provided with the JRE download Determine your version of the JRE on the Java webpage http www java com en download help testvm xml Note Raritan does not support JRE version 1 5 0_02 for use with MPC Supported Browsers MPC supports the following browsers Internet Explorer 6 or later Netscape 7 2 or later Safari 1 2 or later Firefox 1 0 or later Mozilla 1 7 or later Launch MPC To launch MPC from a machine running any browser except Internet Explorer type http lt IP address gt into the address line where lt IP address gt is the IP address of your Raritan device Please note that the MPC applet will launch in a new window that does not contain a Menu bar Tool bar Scroll bar or Address bar If you are running Windows toggle to other open windows using the command ALT TAB You can install MPC as a standalone applet described further in the Raritan Multi Platform Client and Raritan Remote Client User Guide Important You must disable any pop up blo
45. on its login screen appears Log on with your username and password default admin raritan to connect to your USTIP unit Use the Navigator on the left side of the MPC or RRC window to select and connect to a server port Please note that the RRC window shown below is slightly different from the MPC window the MPC window has a Message panel below the Navigator The Message panel offers a simplified log display of connection attempts and other significant system events The Navigator displays any known Raritan networked appliances in a single view Select Connection gt New Profile to create new entries Click on the Synchronize Mouse tool to converge the mouse pointers displayed in KVM windows The Toolbar provides shortcuts to some of MPC s and RRC s most frequently used commands aritan Devices 0 E Dominion KX 192 168 51 213 Ba Dominion KX 192 168 32 3 a Ba Dominion KX 192 168 32 35 y Documents Internet a Ba Dominion KX 192 168 50 226 Explor Ba DominionKX 192 168 32 38 Ba DominionKX 192 168 32 39 j Q Ba DominionKXDemo 192 168 32 37 Py Sg Ewa s KX 192 158 53 105 Ba IP Reach 192 168 32 28 Ba IP Reach 192 168 32 111 Ba IP ReachTest 192 168 32 59 Fy Sa IPR 192 168 51 238 i D Sa Jennifer IP Reach Test 192 168 21 7 Ba KX232PMrackLAB 192 168 32 7 Bak KIM 0013 192 168 32 24 a Ba kon KSX 192 168 32 61 D B
46. or Reboot USTIP Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 000C 000F Memory allocation error Reboot USTIP Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0011 The Ethernet controller There is a problem with the USTIP hardware could not be found 0012 The modem could not be Power off the system and make sure the frame found grabber card is inserted firmly If the problem persists there may be a problem with your USTIP hardware 0013 Memory allocation error Reboot USTIP Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0014 There is a problem with Check the IP address configuration and reboot the IP address 0015 The DHCP server did not Make sure your DHCP server is operating respond USTIP could not correctly and then reboot USTIP acguire an IP address 0016 0019 There is a problem with Restore the software and file system from the one of the USTIP startup Recovery CD ROM files 001A Error occurred while Reboot USTIP Make sure the BIOS memory initializing the UDP test recognizes at least 64MB of RAM If the socket problem persists restore the software and file system from the Recovery CD R
47. quire 1396C Raritan converter to convert from HD15 to 13W3 and an APSSUN II Raritan guardian converter to support composite sync HD15 Suns with separate sync output require an APKMSUN Raritan guardian for use with USTIP Z Raritan CHAPTER 2 INSTALLATION 7 Note that KVM switch brands other than Raritan s may or may not properly handle PS 2 to Sun signals On target servers running the Solaris operating system set the mouse acceleration value to exactly 1 and threshold to exactly 1 Set this at the graphical user interface shown below or 6699 with the command line xset mouse a t where a is the acceleration and t is the threshold Mouse motion Acceleration Stow i Fast Threshold Sma PT Large Figure 4 Set Mouse Motion Apple Macintosh Settings For target servers running an Apple Macintosh operating system while using USTIP to access and control your target server you must set the USTIP client Raritan Remote Client to single cursor mode Dual cursor mode is not supported and the two mouse pointers will not appear in sync if you attempt to control a Macintosh server via USTIP in dual cursor mode Configuring Network Firewall Settings If you wish to access USTIP through a network firewall your firewall must allow communication on TCP Port 5000 Alternatively USTIP can be configured to use a different TCP port of your own designation see Chapter 3 Administrative Functions Network Co
48. r uses a standard Windows mouse driver For Windows 2000 based Target Servers set the mouse motion speed on each Target Server to the middle speed setting between Slow and Fast and the mouse motion acceleration speed on each Target Server to None For Windows 95 98 and NT based Target Servers set mouse motion speed on each Target Server to slowest setting possible Click Auto sense Video or simultaneously press CTRL ALT A APPENDIX C TROUBLESHOOTING 39 MOUSE PROBLEM SOLUTION USTIP is not accepting my mouse USTIP will not support a serial type mouse or non standard mouse drivers It does support a PS 2 style mouse and standard Windows mouse drivers Other mouse drivers may function with USTIP but will reguire extensive changes to the mouse settings until a functioning mix of motion settings is found If you must use a mouse driver on a Target Server that is not currently supported by USTIP try setting the mouse acceleration to none and the mouse speed to slow USTIP Mouse Pointer and the Windows NT Administration or Log On screens may Target Server Mouse Pointer do revert to default mouse pointer motion acceleration not sync up in certain Windows speeds As a result mouse sync may not be optimal at NT Administration screens like these screens If you are comfortable adjusting the the NT log on screen registry on the Windows NT Target Server you can obtain better USTIP mouse sync at NT Administration
49. ritan Computer Inc 1205 F Metro Plaza 183 Tian He Bei Road Guangzhou 510075 China Raritan Tel 86 20 8755 5581 Fax 86 20 8755 5571 Email sales china raritan com http www raritan com cn Beijing Representative Office of Raritan Computer Inc Unit 1310 Air China Plaza No 36 XiaoYun Road Chaoyang District Beijing China 100027 Tel 86 10 8447 5706 Fax 86 10 8447 5700 Email sales china raritan com Web www raritan com cn Raritan Korea Raritan Computer Korea Inc 3602 Trade Tower World Trade Center Samsung dong Kangnam gu Seoul Korea Tel 82 2 557 8730 Fax 82 2 557 8733 Email sales korea raritan com http www raritan co ko Raritan Computer Japan Inc 4th Floor Shinkawa NS Building 1 26 2 Shinkawa Chuo ku Tokyo 104 0033 Tel 81 03 3523 5991 Fax 81 03 3523 5992 Email sales raritan co jp http www raritan co jp Raritan Computer Japan Osaka Office Honmachi Phoenix Bldg 8F 1 15 8 Nishihonmachi Nishi ku Osaka Japan 550 0005 Tel 81 6 4391 7752 Fax 81 6 4391 7761 Raritan Australia Level 2 448 St Kilda Road Melbourne VIC3004 Australia Tel 61 3 9866 6887 Fax 61 3 9866 7706 Email sales au raritan com www raritan com Raritan Computer Taiwan Inc India Liaison Office 210 2nd Floor Orchid Square Sushant Lok 1 Block B Mehrauli Gurgaon Rd Gurgaon 122 002 Haryana India Tel 91 124 510 7881 Fax 91 124 510 7
50. s 2000 or XP Microsoft Internet Explorer Mozilla and Netscape How does USTIP handle a local and remote user when trying to access USTIP1 the local and remote user share 1 path USTIP2 the Ist path is shared with local and remote users the 2 path is dedicated for remote users USTIP1 operates under three working modes where the user is able USTIP to assign priority to either the local remote user or provide a first come first serve basis via the admin console for the Local port or the Remote port Can I customize USTIP Yes A variety of fine tuning procedures are available Automatic to enhance performance relative to my specific KVM configuration Color calibration KVM On Screen Display tuning and Target Mouse Pointer adjustments all serve to enhance USTIP performance Can I customize USTIP to enhance performance with regard to different remote access methods and situations Yes USTIP offers a variety of performance enhancements to optimize a chosen connection method Color Depth Progressive Update and Internet Flow Control are just a few of the adjustment options available to speed response time Color Depth for example can be adjusted all the way down to black and white to decrease the data load during an emergency midnight modem connection to mission critical servers over low bandwidth APPENDIX B FREQUENTLY ASKED QUESTIONS 33 QUESTION ANSWER Can I use
51. seaeeseeeseaeeeeaees 7 Figure 5 P2 USTIP2 Rear Panel Connection 8 Figure 6 USTIP Wizard Green 9 Figure 7 USTIP Network Configuration Screen 9 Figure 8 RRC Connection Window nen 13 Figure 9 RRC WIRGOW EE 14 Figure 10 USTIP Admin Console n smrenennenenneennnenannenennenannaennnenannnanenenanneaennenannaeanne nen 17 Figure 11 Admin Icon in Navigator 18 Figure 12 USTIP Main M nusivecsasielitic eens Hi Adee aed jaheda kaudne eh ale 18 Figure 13 Configuration MENU israse iesirea i ia ise E iia NA 19 Figure 14 Network Configuration Green 19 Figure 15 USTIP UserStation Configuration Screen rnreenrnnnnenenneeennenennneanneeennnenna 20 Figure 16 USTIP Security Configuration Green 21 Figure 17 USTIP Performance Settings Gcreen naek keenakan anakan 23 Figure 18 Time and Date Screen aaa ae a aaa maen Kea Kaka kekananan ana makan naaa 24 Figure 19 Access Control List Screen 6 enenennnenenenanneennnenannnneanenannnanenenannnaennenannaenneenanaa 25 Figure 20 Remote Syslog Configuration Green 26 Figure 21 Remote Syslog Configuration Options ee na makanan akan 26 Figure 22 USTIP Main Menu sen adan AAA AAA ee e 27 Figure 23 Status Log Sor e Msro EES a es 27 Figure 24 USTIP Main Menu SA A A Aan LL le A vat 28 Figure 25 Diagnostic Console na aneka kaka ea ka kk Ka Ka kk Kk nakkan nana naaa 28 CHAPTER 1 INTRODUCTION 1 Chapter 1 Introduction USTIP Over
52. ss and or telephone number for modem access How Is USTIP Administrators access USTIP through a connected USTIP Admin administration carried out Console A simple keyboard driven interface of menus offers straightforward access to USTIP setup and control User profiles security settings configuration and diagnostics are just a few of the options available The USTIP Admin Console can be removed from the server room once initial USTIP setup is complete after which all configuration may be performed remotely via web browser Are there security features to protect my Target Servers from an unauthorized remote connection Is there a double login using USTIP Yes USTIP provides many layers of security USTIP can be configured to provide high level connection authentication and video data transfer security during a remote session User names passwords private keys and Secure Socket Layer SSL 128 bit encryption are all available USTIP can also function as a RADIUS client In addition all Raritan KVM Switches that feature an On Screen User Interface OSUI come with a complete security scheme requiring user name and password access to Servers as designated by the network administrator No only single login A double login exists if you use IP Reach with Paragon Is there Web Based Access Remote access can be obtained via a web browser to the USTIP1 s IP address Connection from any Windows based PC Window
53. ssigns a fixed IP address to the USTIP unit recommended IP Address Enter the IP address for USTIP given by your Network Administrator Raritan 20 USTIP USER GUIDE Subnet Mask Enter a Subnet Mask provided by your Network Administrator Default Gateway Enter the Default Gateway if your Network Administrator specifies one e Enable Modem Interface Enables Dial up Modem access default YES For USTIP an external serial modem must be connected in order for this function to work properly e Enable Web Browser Interface Enables web browser access to USTIP default YES e Use Default TCP Port 5000 YES default Utilizes the default port 5000 NO Enter an alternate port number Note In order to access USTIP from beyond a firewall your firewall settings must enable two way communication through the default port 5000 or the non default port configured above User Station Options Select U User Station Options on the Configuration Menu to configure the User Station In the User Station Configuration screen use the and gt arrows on your keyboard to set Port Priority to favor None Remote or Local users On the P2 USTIP1 model e If you set Port Priority to Remote a Remote user will be prompted to terminate the Local user session when attempting to connect to the same USTIP unit e If you set Port Priority to Local a Local user automatically terminates a Remote user session when atte
54. t Server I cannot view the Target Server that I am looking for from a Direct Analog User Console Ensure that you are looking at the Direct Analog User Console connected to the correct User Port Remember Direct Analog User Consoles can be attached to User Ports 1 through 4 Each User Console will view the path of the matching KVM Port For example the User Console attached to User Port 1 will view the KVM path attached to KVM Port 1 Similarly the User Console attached to User Port 2 will view the KVM path attached to KVM Port 2 and so on APPENDIX C TROUBLESHOOTING 37 KEYBOARD PROBLEM SOLUTION USTIP is not accepting keyboard commands from the Remote PC The USTIP window of TRC must be the active window for proper keyboard control Ensure the window in which you are typing is active Try clearing the keyboard signals to ensure that the release or breakcode signal has been received alternately press the CTRL Shift and Tab keys rapidly a few times on your keyboard Ensure the remote user has keyboard and mouse privileges Exit the USTIP software and then restart it again I pressed the Caps Lock key on my Remote PC The CAPS indicator on the USTIP Status Bar appeared but the Caps Lock indicator light is not lit on my Remote PC keyboard This is normal Use the indicators on the Status Bar to determine CAPS key status for the Target Server If a local user at the Direct Analog User Console
55. the diagram below for clarification when necessary Target Server s Remote PC Local Access Console Local Admin Console Target Servers Remote PC USTIP Local Access Console Local Admin Console Servers to be accessed remotely via USTIP and its connected KVM configuration A Windows based computer used to access and control target servers connected to USTIP A user console consisting of a PS 2 keyboard PS 2 mouse and VGA monitor directly attached to USTIP to control target servers locally not through the network Single port USTIP models USTIP1 allow connection of one local access console A VT100 terminal directly attached to USTIP used for administration and setup From this console you can access USTIP administration menus directly You cannot view Target Servers of the connected KVM configuration using this screen Although USTIP also allows remote administration via the network the local admin console provides the most convenient means to perform initial setup Raritan CHAPTER 2 INSTALLATION 5 Chapter 2 Installation Configuring Target Servers Before installing USTIP first configure any target servers that you wish to access via USTIP in order to ensure optimum performance as outlined below Note that the following configuration requirements apply only to target servers not to the computers that you will be using to access USTIP remotely Server Video Resolutio
56. this USTIP unit for example MiamiDataCenter Please note that this name should contain only alphanumeric characters no spaces or symbols permitted The default name is USTIP e Enable Ethernet Interface Designates whether USTIP should enable its Ethernet adapter as active default YES Raritan 10 USTIP USER GUIDE Note Network connections must be IOBASE T or 100BASE TX Ethernet Line Speed amp Duplex Enter the visual efficiency for the monitor Auto detect 10 Mbps Full Duplex 10 Mbps Half Duplex 100 Mbps Full Duplex or 100 Mbps Half Duplex Obtain IP address automatically DHCP YES Enables dynamic IP addressing for USTIP Each time USTIP boots it requests an IP address from the local DHCP server Note that this setting can make remote access to USTIP from outside the LAN difficult since the dynamically assigned IP address must be known in order to initiate a connection NO default Assigns a fixed IP address to the USTIP unit recommended IP Address Type the IP address for USTIP given by your Network Administrator Subnet Mask Type a Subnet Mask provided by your Network Administrator Default Gateway Type the Default Gateway if your Network Administrator specifies one Enable Modem Interface Enables Dial up Modem access default YES For USTIP an external serial modem must be connected in order for this function to work properly e Enable Web Browser Interface En
57. ting for a listing of error codes with their meaning and suggested solution Up to 2 048 events can be stored in one log file USTIP also auto recovers from fatal errors If a fatal error occurs it is recorded and USTIP automatically reboots If a non fatal error occurs it is recorded and USTIP waits until all users are logged off the system and then it reboots to make sure the previous non fatal error does not escalate to a fatal error ame UST IP IP Address 192 168 51 104 iew UST IP status R R 51 104 ity kvma Figure 23 Status Log Screen v Raritan 28 USTIP USER GUIDE Restart or Shutdown the USTIP You can restart or shut the USTIP unit down from the Main Menu Restart R Shutdown S or Cancel Esc the restart or shutdown command R Restarts the USTIP unit and brings the USTIP Admin Console back to the USTIP Initialization screen e UST IP I idress 192 168 51 104 r shutdown the UST IP Figure 24 USTIP Main Menu Diagnostics To view the USTIP Diagnostic Console press D at the Main Menu Please do not activate the Diagnostics screen unless you are fully trained and know the meanings and intended use of these commands these functions are available in order to assist Raritan Technical Support in the event of problems Please contact Raritan Technical Support if you require more information CEROUTE Print th an d A option ELP Figure 25 Diagnostic Console Raritan AP
58. u to set the USTIP security parameters SSL authentication data encryption Figure 16 USTIP Security Configuration Screen e Encryption mode Toggle through the choices and select the desired level of encryption for initial connection authentication and remote session video data transfer No encryption No encryption or security Neither the initial connection authentication nor remote video data transfer is encrypted SSL authentication NO data encryption This mode secures user names and passwords but not KVM data 128 bit Secure Socket Layer SSL protocol provides a private communications channel between USTIP and the Remote PC during initial connection authentication No encryption security in place during remote KVM data transfer SSL authentication data encryption default This mode secures user names passwords and KVM data 128 bit Secure Sockets Layer SSL protocol provides a private communications channel between USTIP and the Remote PC during initial connection authentication After authentication KVM data is also transferred with 128 bit encryption but using a proprietary protocol more efficient than SSL SSL authentication SSL data encryption This mode secures user names and passwords and provides high level security for KVM data 128 bit Secure Sockets Layer SSL protocol provides a private communications channel between USTIP and the Remote PC during initial connection authentication 128 bit SSL
59. view Thank you for purchasing Raritan s USTIP the industry leading solution for multi platform high performance network based remote KVM console access and a critical part of Raritan s Paragon family of server management one server one dedicated monitor one dedicated keyboard and a single user station monitor keyboard and mouse for multiple servers even servers of different platforms USTIP enables highly secure multi user bandwidth efficient and software independent access to your servers KVM consoles via a web browser for one or two users It uses Raritan s powerful frame grabber and Video Compression Algorithm to capture digitize and compress the video signal before transmitting to a remote PC The remote user has direct access and total control of target servers for maintenance administration and trouble shooting from running GUI applications to BIOS level troubleshooting and even rebooting A Paragon II system consists of several components Main switching units M Units which serve as base units and matrix switches securely connecting users to servers Stacking units S Units which allow you to expand your system and connect to the M Units while conserving space Computer Interface Modules CIMs connected to each server and either the User Station P2 UST which connects your keyboard monitor and mouse to the M unit and provides an intuitive On Screen User Interface for accessing attached servers or the

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