Gefen EXT-WUSB
Contents
1. Wireless USB 2 0 www gefen com ASKING FOR ASSISTANCE Technical Support Telephone 818 772 9100 800 545 6900 Fax 818 772 9120 Technical Support Hours 8 00am to 5 00pm Monday thru Friday Write To Gefen Inc c o Customer Service 20600 Nordhoff St Chatsworth CA 91331 support gefen com www gefen com Notice Gefen Inc reserves the right to make changes in the hardware packaging and any accompanying documentation without prior written notice Wireless USB 2 0 Extender is a trademark of Gefen Inc 2007 Gefen Inc All Rights Reserved 10 11 12 13 14 15 16 TABLE OF CONTENTS Introduction How It Works Panel Layout Before You Begin Connecting Wireless USB Hub Establishing Wireless Communication Checking the Installation Viewing and Changing the 802 11g Radio Channel Changing the 802 11g Radio Channel Changing the 802 11g Radio Channel Pairing a Wireless USB 2 0 Sender and Receiver Pairing a Wireless USB 2 0 Sender and Receiver Maintenance Troubleshooting Maintenance Troubleshooting Maintenance Troubleshooting Maintenance Troubleshooting Maintenance Troubleshooting Specifications Warranty INTRODUCTION This manual explains the installation and operation of the Wireless USB 2 0 Extender The instructions in this guide assume a general knowledge of computer installation procedures wireless network installation requirements and som2. is not operating the device operates properly when directly connected to the computer connect another device of a different type to the Wireless USB 2 0 Extender Connect the Wireless USB 2 0 Extender to the computer 4 The Wireless USB 2 0 Extender 15 lf the second device does not operate the Wireless USB 2 0 Extender may be malfunctioning Contact Technical Support for assistance see page 20 lf the second device does operate properly the first device may not be compatible with the Wireless USB 2 0 Extender Contact Technical Support for assistance see page 20 13 MAINTENANCE amp TROUBLESHOOTING LEDs on both the Wireless USB Disconnect the Wireless USB 2 0 2 0 Sender unit and Wireless USB 2 0 Extender from the computer Receiver unit are on but the device does not operate correctly Connect the USB device directly to the Cause USB port on the computer The USB device is malfunctioning lf the device does not operate properly consult the user documentation for the The computer does not recognise the device USB device lf the device operates properly when directly connected to the computer connect another device of a different The application software for the device is not operating type to the Wireless USB 2 0 Extender Connect the Wireless USB 2 0 Extender to the computer The Wireless USB 2 0 Extender is If the second device does not operate the Wireless USB 2 0
3. Extender may be malfunctioning Contact Technical Support for assistance see page 20 If the second device does operate properly the first device may not be compatible with the Wireless USB 2 0 Extender Contact Technical Support for assistance see page 20 14 TECHNICAL SPECIFICATIONS Radio Max Data Rate 54Mbps 802 119 USB device support High speed devices 480 Mb s Full speed devices 12 Mb s Low speed devices 1 5 Mb s USB host support USB 1 1 UHCI amp OHCI USB 2 0 Upstream USB hub support support Connected AC adapter s Input 110 240 V AC 50 60 Hz NOTE Use only the AC Output 5 V DC 3A adapters provided with the Wireless USB 2 0 Extender device at Wireless USB 2 0 Receiver unit 2 meters 6 6 ft unit connector upstream Wireless USB 2 0 4x USB TypeA Receiver unit connector downstream Wireless USB 2 0 Sender 110 x 69mm x 28mm 4 33 x 2 72 x 1 10 unit dimensions Wireless USB 2 0 Sender 10 18 kg 0 40 Ibs Wireless USB 2 0 Receiver 110mm x 69mm x 28mm 4 33 x 2 72 x 1 10 unit dimensions 15 WARRANTY Gefen Inc warrants the equipment it manufactures to be free from defects in material and workmanship lf equipment fails because of such defects and Gefen Inc is notified within two 2 year from the date of shipment Gefen Inc will at its option repair or replace the equipment provided that the equipment has not been subjected to
4. description of the LED Radio Channel patterns Radio LED Pattern Channel Link Host Activity jeo ejo 4 change the channel press and release the Pair CH button until the desired channel pattern as seen in the above figure is visible on the LED s Upon reaching channel 11 the pattern will return to channel 1 NOTE If the Pair CH button is not pressed for 60 seconds the 5 will return to their normal operation and no changes will be made to the current channel selection NOTE If wireless communication is present it will continue until achannel change is confirmed VIEWING CHANGING THE 802 110 RADIO CHANNEL CONT 5 Once the desired 802 110 Radio Channel is displayed press and hold the Pair CH button for 10 seconds The button can be released when the Host Link and Activity LED s start to blink rapidly NOTE If the LED s do not start blinking rapidly within 20 seconds release the button and confirm that the LED pattern still shows your desired channel pattern If it does repeat step 5 If it does not return to step 4 6 Upon release of the Pair CH button the LED s will continue to blink for approximately 20 seconds while the Channel Change is stored and the 802 11g radio reboots Once the blinking stops the Channel Change is complete NOTE DO NOT remove power while LED s are blinking NOTE lf the channel selection on the Wireless USB 2 0 Sender unit and the Wireless USB 2 0 Receiv
5. unobstructed pointed at each other and are 5 cm apart Retry pressing the PAIR button If the LED s still do not blink upon release of the button unplug both units for at least 10 seconds and return to step 1 PAIRING A WIRELESS USB 2 0 SENDER AND RECEIVER 4 Wait for the LED s on the Wireless USB 2 0 Sender unit and the Wireless USB 2 0 Receiver unit to stop blinking and for the Link LED to turn on NOTE Ifthe Link LED does not turn on within 30 seconds return to step 1 5 The Wireless USB 2 0 Sender unit and the Wireless USB 2 0 Receiver unit are now Paired and are free to be unplugged and moved to their desired locations 6 Once the units are installed in their specific locations connect a USB cable between the Wireless USB 2 0 Extender and the host PC to confirm the Wireless USB 2 0 5 operation If the system has been installed and paired correctly it should be listed in Device Manager for Windows installations or System Profiler for Mac OS X installations under Universal Serial Bus controllers as a Generic USB Hub MAINTENANCE amp TROUBLESHOOTING The following table provides troubleshooting help The topics are arranged in the order in which they should be executed in most situations If you are unable to resolve the problem after following these instructions please contact technical support for further assistance see page 20 All LEDs on Wireless USB 2 0 Sender 1 Ensure that th
6. within their operating range The Link LED on both units will turn on once the wireless connection has been made NOTE It may take up to 30 seconds for the Wireless USB 2 0 Extender to establish wireless communication The Activity LED will flash during this time to indicate that the radios are powering up CHECKING THE INSTALLATION Once the Activity LED s on the Wireless USB 2 0 Sender unit and Wireless USB 2 0 l Check that the Power LED s on the Wireless USB 2 0 Sender unit and Wireless USB 2 0 Receiver unit are both on Check that the Link LED s on the Wireless USB 2 0 Sender unit and Wireless USB 2 0 Receiver unit are both on Check that the Host LED s on the Wireless USB 2 0 Sender unit and Wireless USB 2 0 Receiver unit are both on For Windows users 2000 XP or Vista open Device Manager to confirm that the Wireless USB 2 0 Extender has installed correctly Expand the entry for Universal Serial Bus controllers by clicking the sign Ifthe Wireless USB 2 0 Extender has been installed correctly you should find it listed as a Generic USB Hub NOTE To open Device Manager in Windows 2000 or XP Right click My Computer then select Properties select the Hardware tab and click the Device Manager button NOTE To open Device Manager in Windows Vista Open the Start menu right click on Computer select Manage and finally click on Device Manager in the left hand tree 5 For Mac OS X users open the System Profiler
7. NG THE 802 110 RADIO CHANNEL CONT The Wireless USB 2 0 Extender can operate on one of three 802 110 radio channels Each radio channel broadcasts data in a different frequency band within the 2 4GHz range The Wireless USB 2 0 Extender can be configured to operate on channels 1 6 and 11 By selecting a different Radio Channel you can try to find a channel with minimal radio interference This can improve signal quality and data rates NOTE When changing the Radio Channel for a Paired system the channel change MUST BE completed on BOTH the Wireless USB 2 0 Sender unit and the Wireless USB 2 0 Receiver unit The order is non specific NOTE Stop all devices connected to the Wireless USB 2 0 Receiver unit prior to changing the channel on either unit Changing the Radio Channel will disrupt USB traffic 1 Power on either the Wireless USB 2 0 Sender unit or the Wireless USB 2 0 Receiver unit and wait for approximately 20 seconds before proceeding to step 2 If the unit is already on proceed to step 2 On the selected Wireless USB 2 0 Sender unit or Wireless USB 2 0 Receiver unit press and hold do not release the Pair CH button for a minimum of 10 seconds The button can be released when the Host Link and Activity LED s start to blink 3 rapidly Upon release of the Pair CH button the current 802 11g Radio Channel will be displayed by as a pattern on the Host Link and Activity LED s Please see the figure below for the
8. ble locations for the Wireless USB 2 0 Sender unit and the Wireless USB 2 0 Receiver unit such that they will be able to maintain wireless communication Physical obstacles and other radio wave emitting devices can cause interference that will reduce the maximum distance and data rate between the Wireless USB 2 0 Sender unit and the Wireless USB 2 0 Receiver unit 4 If other 802 119 based products will be in operation in the same area determine the optimal Radio Channel selection for all wireless products See the Wireless Operation section on Page 5 for more information on channel selection Plug the power adapter into a suitable AC outlet CONNECTING THE WIRELESS HUB 1 Place the sender unit near the host computer 2 Plug the Type B connector on the USB cable included into the Host port on the sender unit 3 Plug the Type A connector on the USB cable into the USB port on the computer 4 Plug the power adapter into a suitable AC outlet 5 Connect the power adapter to the sender unit 6 Place the receiver unit near the USB device s no more than 30m from the sender unit 7 Plug the power adapter into a suitable outlet 8 Connect the power adapter to the receiver unit ESTABLISHING WIRELESS COMMUNICATION The Wireless USB 2 0 Extender will automatically establish a wireless connection between the Wireless USB 2 0 Sender unit and the Wireless USB 2 0 Receiver unit once power is applied to both units and they are located
9. e power adapters are unit and Wireless USB 2 0 Receiver unit connected to both the Wireless USB 2 0 are off Sender unit and the Wireless USB 2 0 Receiver unit Cause The Wireless USB 2 0 Extender is not 2 Check that the adapters are connected to receiving power from the adapter a live source of electrical power 10 MAINTENANCE amp TROUBLESHOOTING Link LEDs on Move the Wireless USB 2 0 Sender unit and Wireless USB 2 0 Wireless USB 2 0 Receiver unit together so that they are about 1 meter apart 3 Sender unit and and power both units Confirm that they can establish a radio Wireless USB 2 0 link Receiver unit are off Cause There is no wireless connection between the Wireless USB 2 0 Sender unit and the Wireless USB 2 0 Receiver unit because a The units are too far apart or there are 100 many obstructions between them b There is too much Radio Interference c The Wireless USB 2 0 Extender is not configured correctly d The Wireless USB 2 0 Extender is malfunctioning If the Wireless USB 2 0 Extender can establish wireless communications at short range The original Wireless USB 2 0 Sender unit Wireless USB 2 0 Receiver unit placement is too far apart Move the units to physically closer positions that have fewer obstacles in the way walls ceilings etc And or there is excessive Radio Interference on the 802 110 Radio Channel Using standard Wireless Networking
10. e understanding of USB devices NOTE Notes give additional information that could make installation easier To complete the installation you will also require the following items that are not included with the product e USB 1 1 or 2 0 compatible computer USB device s NOTE The Wireless USB 2 0 Extender uses an IEEE 802 11g radio platform to wirelessly communicate between the Wireless USB 2 0 Sender unit and the Wireless USB 2 0 Receiver unit using the 2 4GHz radio frequency range Other products such as wireless routers and 2 4GHz cordless telephones also broadcast in this same 2 4GHz range Please be aware of potential interference issues with such products before you begin installation of the Wireless USB 2 0 Extender NOTE The Wireless USB 2 0 Sender unit and the Wireless USB 2 0 Receiver unit of your new Wireless USB 2 0 Extender have been Paired during manufacturing This means that they will only communicate with each other even if other Wireless USB 2 0 Extender units are installed near by NOTE Use only the AC adapters supplied with the Wireless USB 2 0 Extender Use of substitute adapters may cause permanent damage to the system and will void the warranty The Wireless USB 2 0 Extender provides the freedom to connect high performance and high speed USB peripherals anywhere up to 100 feet from the CPU Instant access to data up to 54 Mbps with zero wires Work with your USB 2 0 peripherals as if they were all co
11. ender unit and the Wireless USB 2 0 Receiver unit 1 Power on either the Wireless USB 2 0 Sender unit or the Wireless USB 2 0 Receiver unit and wait for approximately 20 seconds before proceeding to step 2 If the unit is already on proceed to step 2 On the selected Wireless USB 2 0 Sender unit or Wireless USB 2 0 Receiver unit press and hold do not release the Pair CH button for a minimum of 10 seconds The button can be released when the Host Link and Activity LED s start to blink rapidly Upon release of the Pair CH button the current 802 11g Radio Channel will be displayed as a pattern on the Host Link and Activity LED s Please see the figure below for the description of the LED Radio Channel patterns Radio LED Pattern Channel Link Host Activity 4 DO press the Pair CH button again After 60 seconds the selected Wireless USB 2 0 Sender unit or Wireless USB 2 0 Receiver unit LED s will return to their normal operation NOTE If the button is pressed again and a Channel Change is not desired DO NOT press the button again After 60 seconds from last button press the selected Wireless USB 2 0 Sender unit or Wireless USB 2 0 Receiver unit LED s will return to their normal operation and no change in the unit s channel selection will be made NOTE If power is removed from the unit while the Channel LED Pattern is still active no change in the units channel selection will be made VIEWING CHANGI
12. er unit are no longer the same the USB traffic will now stop If the channel selection on the Wireless USB 2 0 Sender and Wireless USB 2 0 Receiver are made the same the USB traffic will begin 7 If only one side of the system has been changed repeat steps 1 to 6 for the other side of the system If channel selection is complete on both sides of the system go to step 8 8 Connect a USB cable between the Wireless USB 2 0 Extender and the host PC and confirm its operation by checking if it is listed in Device Manager for Windows installations or System Profiler for Mac OS X installations under Universal Serial Bus controllers as a Generic USB Hub PAIRING WIRELESS USB 2 0 SENDER AND RECEIVER The following instructions are for advanced users only These instructions should only be executed if specifically required and if you are comfortable with the operations Under normal operating conditions you should never need to pair a Wireless USB 2 0 Sender unit and a Wireless USB 2 0 Receiver unit Paired units are defined as a Wireless USB 2 0 Sender unit and a Wireless USB 2 0 Receiver unit that are aware of each other s unique address and communicate exclusively Pairing is accomplished by infrared IR communication through the IR windows on the Wireless USB 2 0 Sender unit and the Wireless USB 2 0 Receiver unit pairing information is not sent over the 802 11g radios The IR communication distance is limited to an approximate di
13. g Disconnect and then reconnect the power adapters to the Wireless USB b The Wireless USB 2 0 Sender unit is 2 0 Extender not connected to the computer Reconnect the Wireless USB 2 0 There is too much Radio Interference Sender unit to the computer for USB communication to succeed Inthe Universal Serial Bus controllers d The Wireless USB 2 0 Extender is section of Device Manager check that the Wireless USB 2 0 Extender is recognized as a Generic USB Hub lf the problem persists move the Wireless USB 2 0 Sender unit and Wireless USB 2 0 Receiver unit together so that they are about 1 meter apart 3 and power both units and connect the Wireless USB 2 0 Sender unit to the host PC Confirm that the Wireless USB 2 0 Extender can establish a radio link and that the Host LED s turn on lf the Wireless USB 2 0 Extender is still not recognized contact Technical Support for assistance see page 20 12 MAINTENANCE amp TROUBLESHOOTING Symptoms Cause A device is connected to Wireless USB Disconnect the Wireless USB 2 0 2 0 Receiver unit and the corresponding Extender from the computer Device LED is off Cause Connect the USB device directly to the a The USB device is malfunctioning lf the device does not operate properly consult the user documentation for the device b The computer does not recognise the USB device c The application software for the device If th
14. mechanical electrical or other abuse or modifications Equipment that fails under conditions other than those covered will be repaired at the current price of parts and labor in effect at the time of repair Such repairs are warranted for ninety 90 days from the day of reshipment to the Buyer This warranty is in lieu of all other warranties expressed or implied including without limitation any implied warranty or merchantability or fitness for any particular purpose all of which are expressly disclaimed 1 Proof of sale may be required in order to claim warranty 2 Customers outside the US are responsible for shipping charges to and from Gefen 3 Copper cables are limited to a 30 day warranty and cable must be free from any scratches markings and neatly coiled The information in this manual has been carefully checked and is believed to be accurate However Gefen Inc assumes no responsibility for any inaccuracies that may be contained in this manual In no event will Gefen Inc be liable for direct indirect special incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages The technical information contained herein regarding the Wireless USB 2 0 Extender features and specifications is subject to change without notice 16
15. nnected locally Wireless Hi speed USB 2 0 transmits data up to 54 Mbps allowing for little or no downtime Compatible with original USB and uses the same cables and connectors READ THESE NOTES BEFORE INSTALLING OR OPERATING THE USB 2 0 EXTENDER SYSTEM The wireless USB extender does not support isochronous USB In order to operate properly the Wireless USB 2 0 Extender sender and receiver units must not exceed 100 feet To prevent interference keep sender and receiver in plain sight of each other HOW IT WORKS The Wireless USB 2 0 Sender unit is connected to the computer or USB source The USB 2 0 peripherals are connected to the Wireless USB 2 0 receiver unit is connected to the extended USB 2 0 peripherals A wireless 802 11 type connection is used to link the sender to the receiver The Wireless USB package includes are 1 USB Sender 1 USB Receiver 2 Power Supply 1 USB Cable 1 User Manual WIRELESS USB 2 0 EXTENDER SENDER PANEL LAYOUT 1 m F 11 Sender gt Activity IR Eye Power Link Host and Activity LED Indicators oe 5 PAIR CH Pair CH Button Power USB IN Supply WIRELESS USB 2 0 EXTENDER RECEIVER PANEL LAYOUT 11 Receiver IR Eye USB Out LED Indicators BEFORE YOU BEGIN 1 Set up the host computer in an appropriate location 2 Determine where you want to locate the USB device s 3 Determine suita
16. software confirm if there are any other 802 110 radio networks operating on or near the same channel as the Wireless USB 2 0 Extender Note you can determine the current Wireless USB 2 0 Extender Radio Channel using the procedure on Page 9 Configure all conflicting 802 119 products so that they use evenly separated Radio Channels Optimal separation is five channels so channels 1 6 and 11 will provide the least interference between themselves lf the Wireless USB 2 0 Extender cannot establish wireless communications at short range Confirm that the Radio Antennas are properly secured to the antenna connectors of the Wireless USB 2 0 Extender Confirm the Radio Channels of the Wireless USB 2 0 Sender unit and the Wireless USB 2 0 Receiver unit as described on Page 9 _ If the Wireless USB 2 0 Sender unit and the Wireless USB 2 0 Receiver unit are not configured with the same Radio Channels then set both units to the same channel as described on Page 10 If both units are already configured to the same Radio Channel then attempt the Pairing Procedure described on Page 12 11 MAINTENANCE amp TROUBLESHOOTING Link LED on Wireless USB 2 0 Sender unit 1 Disconnect all USB devices from the IS on Wireless USB 2 0 Receiver unit Host LED on Wireless USB 2 0 Sender unit is off Disconnect the Wireless USB 2 0 Cause Sender unit from the computer a The computer is not functionin
17. stance of 20 cm NOTE The Wireless USB 2 0 Extender s Wireless USB 2 0 Sender unit and Wireless USB 2 0 Receiver unit are shipped paired from the factory NOTE If the Pair CH button is pressed whether accidentally or purposefully and the Wireless USB 2 0 Sender unit and the Wireless USB 2 0 Receiver unit are not able to communicate via the IR interface no effect in operation will be detected and pairing will not occur 1 Place the Wireless USB 2 0 Sender unit and the Wireless USB 2 0 Receiver unit 5 cm apart from each other with their IR windows pointed directly at each other The IR windows must have a clear and unobstructed view of each other 2 Power on both the Wireless USB 2 0 Sender unit and the Wireless USB 2 0 Receiver unit and wait for approximately 20 seconds before proceeding to step 3 If the units are already on proceed to step 3 3 Press the Pair CH button on either unit for approximately 1 second Upon release of the button the Host Link and Activity LED s on both the Wireless USB 2 0 Sender unit and the Wireless USB 2 0 Receiver unit should begin to blink rapidly NOTE DO NOT remove power while LED s are blinking NOTE If step 3 is attempted too early after power up the pairing procedure will not occur Wait a few seconds longer and retry step 3 NOTE Ifthe rapid blinking of the LED s does not occur confirm that the IR windows on the Wireless USB 2 0 Sender unit and the Wireless USB 2 0 Receiver unit are
18. to confirm that the Wireless USB 2 0 Extender has installed correctly In the left hand column under Hardware select USB and inspect the right hand panel If the Wireless USB 2 0 Extender has been installed correctly you should find it listed as a Hub under the USB High Speed Bus NOTE To open System Profiler in OS X Open the Finder select Applications then open the Utilities folder and double click on the System Profiler icon CONNECTING A USB DEVICE Install any software required to operate the USB device s Refer to the documentation for the device s as required Connect the USB device s to the Device port s on the Wireless USB 2 0 Receiver unit Check that the Device LED on the Wireless USB 2 0 Receiver unit is on Confirm on the host PC that the each connected device operates as expected VIEWING AND CHANGING THE 802 110 RADIO CHANNEL The following instructions are for advanced users only These instructions should only be executed if specifically required and if you are comfortable with the operations Under normal operating conditions you should not need to view or change the 802 11g Radio Channel Viewing the Current 802 11g Radio Channel NOTE Radio Channel viewing can be done on either the Wireless USB 2 0 Sender unit or the Wireless USB 2 0 Receiver unit The procedure is the same NOTE Viewing the current 802 11g Radio Channel will not disrupt normal USB communication between the Wireless USB 2 0 S
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