US Robotics USR5686F-VAR-20 modems
Contents
1. Congratulations You have successfully completed the installation procedure Please register your 56K Faxmodem at www usr com productreg Windows Me You must be logged in as an administrator in order to properly install the new modem When you turn your computer on Windows automatically detects the modem and installs a generic driver You will need to update it with the USRobotics driver to sup port full V 92 features and the additional software tools for your modem 1 Insert the USRobotics Installation CD ROM to install the USRobotics driver 2 If prompted select your preferred language If asked to read the license agreement read the agreement and click Yes Click Windows Start gt Settings gt Control Panel Double click System Cis gt Ha On the Device Manager tab double click Modem to expand the entry Double click the Sportster V 90 56K Faxmodem On the Driver tab click Update Driver Select Automatic search for a better driver Recommended and click Next i ee et a A Click Finish to complete the installation Congratulations You have successfully completed the installation procedure Please register your 56K Faxmodem at www usr com productreg Windows 98 1 Turn on your computer The Found New Hardware Wizard will detect your modem 2 Insert the USRobotics Installation CD ROM to install the USRobotics driver 3 In the Found New Hardware Wizard click Next 4 Select Search for be2. Phone and Modem Options and then click the Modems tab You should see U S Robotics 56K FAX EXT PnP and a COM port setting If you do not see a description of your modem repeat the installation proce dure 4 On the Modems tab select the description of your new modem and click Properties 5 Click the Diagnostics tab and then click the Query Modem button If you see a series of commands and responses from the modem the installa tion was successful If you do not see a description of your modem the installation was not suc cessful repeat the installation procedure 2 In order to use the Modem On Hold feature you must subscribe to Call Waiting service with your telephone service provider Windows XP 1 Click Windows Start gt Control Panel 2 Click Phone and Modem Options and then click the Modems tab You should see U S Robotics 56K FAX EXT PnP and a COM port setting If you do not see a description of your modem repeat the installation proce dure 3 Highlight the description of your new modem and click Properties 4 Click the Diagnostics tab and then click the Query Modem button If you see a series of commands and responses from the modem the installa tion was successful If you do not see a description of your modem the installation was not suc cessful repeat the installation procedure Windows 2000 1 Click Windows Start gt Settings gt Control Panel 2 Double click the Phone and Modem Optio
3. Start gt Control Panel 2 Double click Phone and Modem Options and click the Modems tab Look for a listed modem and check which COM pott it is using If a previous modem is already using the available COM port use another COM port or uninstall the modem that was installed previously See your previous modem s manual for uninstallation instructions Click Windows Start gt Control Panel Double click System and select the Hardware tab Click the Device Manager button Look under Ports COM and LPT So ae If the COM port that your modem is using has yellow exclamation points or red A over it your COM ports may not be configured correctly or you may be plugging your modem in to a disabled serial port If this is the case you may need to contact your computer manufacturer for information on enabling and correctly configuring your COM ports Windows 2000 1 Click Windows Start gt Settings gt Control Panel 2 Double click Phone and Modem Options and click the Modems tab Look for a listed modem and check which COM pott it is using If a previous modem is already using the available COM port use another COM port or uninstall the modem that was installed previously See your previous modem s manual for uninstallation instructions Click Windows Start gt Settings gt Control Panel Double click System and select the Hardware tab Click the Device Manager button Look under Ports COM and LPT If the COM port
4. support Many of the most common difficulties that customers experience have been addressed in the FAQ and Troubleshooting Web pages for your modem The Support pages also contain information on the latest firmware and may contain documentation updates Submit your technical support question using an online form or contact the USRobotics Technical Support Department Support You can contact the USRobotics Technical Support Department To receive assist ance you need your serial number Model Number Serial Number X e www usr com emailsupport 888 428 9450 Printed in Xxxxx
5. that your modem is using has yellow exclamation points or red A over it your COM ports may not be configured correctly or you may be plugging your modem in to a disabled serial port If this is the case you may need to contact your computer manufacturer for information on enabling and correctly configuring your COM ports oS E Windows Me 98 and 95B 1 Click Windows Start gt Settings gt Control Panel and then double click Modems If you have Windows Me and you do not see this icon be sure to select View All Control Panel Options 2 Look for a listed modem and click the Diagnostics tab to find out which COM port it is using If a previous modem is already using the available COM port use another COM port or uninstall the modem that was installed previously See your pre vious modem s manual for uninstallation instructions 3 Click Windows Start gt Settings gt Control Panel 4 Double click System and select the Device Manager tab 5 Expand Ports COM and LPT If the COM port that your modem is using has yellow exclamation points or red A over it your COM ports may not be configured correctly or you may be plugging your modem in to a disabled serial port If this is the case you may need to contact your computer manufacturer for information on enabling and correctly configuring your COM ports Windows NT 4 0 1 Click Windows Start gt Settings gt Control Panel Double click Ports 2 Make sur
6. you of any available updates for your modem s firmware e Internet Call Notification enables the V 92 feature Modem On Hold which suspends your Internet connection when the modem detects an inbound tele phone call 4 For more information on using Internet Call Notification see the User Guide on the USRobotics Installation CD ROM e PhoneTools software lets you send and receive faxes To see the additional software tools for your modem select Software on the USRo botics Installation CD ROM Troubleshooting General This procedure addresses a number of symptoms that you might experience with yout modem 1 Verify that the cables are connected correctly This includes all cables connecting the telephone line the modem and your computer 2 Refer to the LED descriptions and then check the LEDs on the modem to make sure you are receiving power and that are no errors 3 If possible test your modem with a different phone cord and or wall jack 4 Make sure you are not using a Null Modem cable or adapter 5 Make sure the DIP switches on the back of your modem are set correctly DIP switches 3 5 and 8 should be in the on down position OFF 97 oF 0 8 A O 6 Shut down and restart your computer 7 Ifyou still have trouble with the modem follow these steps to determine whether it was installed correctly Windows Vista 1 Click Windows Start gt Control Panel 2 Click Hardware and Sound 3 Click
7. your new modem is selected Windows XP 1 Click Windows Start gt Control Panel and double click Network Connec tions 2 Double click the description of the dial up networking connection and select Properties 3 Make sure that your new modem is selected Windows 2000 1 Click Windows Start gt Settings gt Network and Dial up Connections 2 Double click the description of the dial up networking connection and select Properties 3 Make sure that your new modem is selected Windows Me 98 95B and NT 4 0 1 Double click My Computer 2 Double click Dial Up Networking 3 Right click the connection you are trying to use and select Properties 4 Make sure that your new modem is selected My modem won t dial out or doesn t answer incoming calls Solution 1 You may have a bad phone cord connection to the modem Try connecting your modem to your the telephone wall jack with another telephone cord Solution 2 Your phone cord may be plugged in to the wrong jack The phone cord should be plugged into the LA jack on the modem and into the telephone wall jack Solution 3 You may have devices between the modem and the phone jack There should be no line splitters fax machines or other devices between the modem and the telephone wall jack Solution 4 You may have plugged the modem s phone cord in to a digital line Contact the department responsible for your phone system if you are unsure whether y
8. USRobotics 56K Faxmodem Quick Installation Guide R24 0662 00 rev 1 4 7 07 Introduction Package Contents USRobotics Installation CD ROM Power adapter e USRobotics 56K Faxmodem e Telephone cable e Quick Installation Guide Physical Features M N N E A o ON Laa CD RD SD TR CS ARQIFAX Power switch LEDs TA ALLL a UUs o CD I I Line to DIP Serial Port switches jack Line to walljack telephone Volume dial LEDs For more detail on the LEDs see the User Guide on the USRobotics Installation CD ROM LED Name State Condition Answering a ca AutoAnswer On Answeringa call Blinking Incoming call AA CD Carrier On Receiving carrier signal from remote modem Detect Ro ee Blinking Sending or passing data with remote modem Data Send Data O Receiving a DTR signal from computer n n TR Terminal O DTR override is on Ready N ARQ Error Control On Successfully established an error control con nection FAX Blinking Transmitting data to remote modem Modem is on and ready to send data System Requirements Windows Vista Windows XP 2000 Me 98 95B CD ROM drive ot NT 4 0 e 500 MHz Processor or higher e 128 MB RAM e 56K Compatible analogue telephone line e RS 232 Serial modem cable Installation Step One Prepare for Installation 1 Uninstall all other modems that are installed on your computer For instructions refer to the documentat
9. When you turn your computer on Windows automatically detects the modem and installs a generic driver You will need to update it with the USRobotics driver to sup port full V 92 features and the additional software tools for your modem 1 Insert the USRobotics Installation CD ROM to install the USRobotics driver 2 If prompted select your preferred language If asked to read the license agreement read the agreement and click Yes 3 Click Windows Start gt Settings gt Control Panel 4 Double click Modems 5 Click Add When the Install New Modem screen appears click Next to have Windows detect a standard modem 6 Click Change 7 Click Have Disk Type D and click OK where D is the drive letter assigned to your CD ROM drive 8 Select U S Robotics 56K FAX EXT and click OK 9 Click Next 10 Click Finish to complete the installation When you see the Modems Properties tab you will see the COM port that is assigned to your modem C gt Jia 11 Click Close If the System Settings Change window appears click Yes to restart your computer Congratulations You have successfully completed the installation procedure Please register your 56K Faxmodem at www usr com productreg Additional Software Tools optional For your convenience the USRobotics Installation CD ROM provides additional optional software tools that complements your modem including the following Instant Update automatically notifies
10. e the port you are plugging the modem into appears in the list If it does not the port needs to be added and possibly enabled in the BIOS Con sult your Windows NT 4 0 manual for information about adding ports After you add or enable the port follow the instructions in this guide for your oper ating system My communications software does not recognize the modem Solution 1 Your communications software may not function properly if any of the following are true e More than one version of the software installed on your computer e You are using an older version of the software e More than one communication software package is installed on your computer USRobotics highly recommends using the communications software provided with your modem on the USRobotics Installation CD ROM Solution 2 Your software s COM port settings may be incorrect In the setup section of your software ensure that the software s port settings match those for the modem For instructions on adjusting the port settings in your software refer to your communica tion software s documentation Solution 3 Make sure that your Windows Dial Up Networking connection is using the correct modem Windows Vista 1 Click Windows Start gt Control Panel gt Network and Internet gt Network and Sharing Center gt Manage network connections 2 Right click the description of the dial up networking connection and select Properties 3 Make sure that
11. ion for your previous modem 2 Unplug all telephone and power cords connected to your previous modem s 3 Shut down your computer and power it off 4 Locate the serial port on the back of your computer To find the serial port look for a port labeled COM MODEM RS 232 lolol or SERIAL Do not use the AUX GAME LPT or PARALLEL ports Step Two Connect the Modem to the Computer Connect one end of the serial modem cable to modem and the other end to your computetr s serial port Step Three Connect the Modem to an Analogue Telephone Line Caution The 56K Faxmodem must be plugged in to an analogue phone line only Plugging your 56K Faxmodem in to a digital phone line may damage the modem Most office phones are wired through digital lines Be sure you know what type of line you have 1 Plug one end of the telephone cord into the L jack on the modem 2 Plug the other end into an analogue telephone wall jack 3 To connect a telephone through the modem plug the telephone s cord into the modem s f jack Step Four Power Up the Modem 1 Plug the power adapter into the m jack on the modem and the other end into an Z electrical outlet Note This product is intended to have power supplied by a Listed Direct Plug in Power Adapter marked Class 2 and rated 9V AC 1000 mA 2 Turn on the modem using the power switch on the front OFF of the modem The CS LED should light If the CS LED does not light or o
12. ns icon 3 Click the Modems tab Make sure that U S Robotics 56K FAX EXT is selected If you do not see a description of your modem repeat the installation procedure 4 Click the Properties button 5 Click the Diagnostics tab 6 Click the Query Modem button If you see a series of commands and responses from the modem the installa tion was successful If you do not see a description of your modem the installation was not suc cessful repeat the installation procedure Windows Me 98 95B 1 Click Windows Start gt Settings gt Control Panel 2 Double click the Modems icon In the Modems Properties screen you should see U S Robotics 56K FAX EXT If you do not see a description of your modem repeat the installation procedure Click the Diagnostics tab Make sure that the correct COM port modem is selected 3 Click the More Info button If you see a series of commands and responses from the modem the installa tion was successful If you do not see a description of your modem the installation was not suc cessful repeat the installation procedure Windows NT 4 0 1 Click Windows Start gt Programs gt Accessories gt HyperTerminal 2 Click Cancel in the New Connection Wizard 3 Click File gt Properties and very that U S Robotics 56K FAX EXT selected 4 In the HyperTerminal window type AT and press ENTER If AT is displayed in the HyperTerminal window as you type and OK is dis played after
13. our phone line is analogue or digital Solution 5 If you phone system requires as access code to access and outside line be sure to include the code in the number that you are dialing Solution 6 If your voice mail alters your dial tone when messages are waiting restore the normal dial tone by retrieving your messages before using the modem to dial out My modem sounds as if it is connecting to another modem but the connection fails Solution You may have a poor connection Try placing the call again My modem isn t achieving a 56K Internet connection Solution 1 Contact your ISP to verify that the number you are dialing supports V 90 V 92 speeds Solution 2 Contact your telephone company to verify that the telephone line for your modem supports V 90 V 92 speeds Solution 3 Line interference or the routing of the telephone call to your ISP may be causing a slower connection speed Try placing the call again Additional Information For regulatory and warranty information see the User Guide on the USRobotics Installation CD ROM For operation and configuration information see the User Guide on the USRobotics Installation CD ROM The User Guide contains detailed information on the use and configuration of your modem For expanded troubleshooting and additional information 1 See the User Guideon the USRobotics Installation CD ROM 2 Go to the Support section of the USRobotics Web site at www usr com
14. st driver for your device Recom mended and click Next 5 Select CD ROM drive and click Next 6 Click Next then click Finish to complete the installation ae Ha Congratulations You have successfully completed the installation procedure Please register your 56K Faxmodem at www usr com productreg Windows 95B 1 Turn on your computer The Update Device Driver Wizard or Found New Hard ware Wizard will detect your modem 2 Insert the USRobotics Installation CD ROM to install the USRobotics driver 3 In the Update Device Driver Wizard or Found New Hardware Wizard click Next and follow the on screen instructions gt JH A Select Driver from disk provided by manufacturer and click OK B Type D and click OK where D is the drive letter assigned to your CD ROM drive C Click OK to continue the installation If the Update Device Driver Wizard or New Hardware Found window does not immediately detect the correct modem per form the following steps D If prompted click Finish to complete the installation 1 USRobotics has throughly tested this driver in conjunction with the supported hardware and has verified its com patibility with Windows Vista XP and 2000 Congratulations You have successfully completed the installation procedure Please register your 56K Faxmodem at www usr com productreg Windows NT 4 0 You must be logged in as an administrator in order to properly install the new modem
15. ther LEDs light make sure that only DIP switches 3 5 and 8 are in the on down position 3 Turn on your computer Step Five Install the Modem Drivers Windows Vista XP and 2000 You must be logged in as an administrator in order to properly install the new modem When you turn your computer on Windows automatically detects the modem and installs a generic driver You will need to update it with the USRobotics driver to sup port full V 92 features and the additional software tools for your modem 1 Insert the USRobotics Installation CD ROM to install the USRobotics driver gt If the CD doesn t start automatically start it manually as follows 4 4 A Windows Vista Click Windows Start gt Computer Windows XP Click Windows Start gt My Computer Windows 2000 On the desktop double click My Computer B Double click the CD drive 2 Ifthe Auto Play window appears click Run autorun exe If prompted by User Account Control click Continue 3 If prompted select your preferred language If asked to read the license agree ment read the agreement and click Yes 4 Click Install Modem and follow the on screen instructions to install the driver for the modem If prompted click OK Windows Vista If prompted by Windows Security click Install 1 Windows XP If a Software or Hardware Installation warning appears click Continue Anyway Windows 2000 If a Digital Signature Not Found window appears click Yes
16. you press ENTER the installation was successful If AT is not displayed as you type and OK is not displayed after you press ENTER the installation was not successful repeat the installation procedure My computer isn t recognizing the modem Solution You may be using a COM port that is either already in use or not configured cor rectly For the modem to work properly it must be plugged into an enabled serial port which is assigned to a free COM port Most computers have two serial ports assigned to COM 1 and COM 2 respectively Windows Vista 1 Click Windows Start gt Control Panel gt Hardware and Sound 2 Double click Phone and Modem Options and click the Modems tab Look for a listed modem and check which COM port it is using If a previous modem is already using the available COM port use another COM port or uninstall the modem that was installed previously See your previous modem s manual for uninstallation instructions 3 Click Windows Start gt Control Panel gt System and Maintenance gt Device Manager 4 Look under Ports COM and LPT If the COM port that your modem is using has yellow exclamation points or red A over it your COM ports may not be configured correctly or you may be plugging your modem in to a disabled serial port If this is the case you may need to contact your computer manufacturer for information on enabling and correctly configuring your COM ports Windows XP 1 Click Windows
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