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Jabra Pro 9460 Mono

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1. Figure 15 Setting the microphone level manually 1 If you have not already done so then set the clear dial tone switch as described above 2 The touchscreen wizard prompts you to call the Jabra test server Follow the on screen instructions The base will determine the optimal microphone level automatically If the base cannot contact the test server you can re try or you can try to set the mic level manually see the procedure below If the Jabra PRO base cannot contact the Jabra test server In this case you can choose to set the mic level manually 1 If you have not already done so then set the clear dial tone switch as described above 2 Make arrangements to call a friend who is not sitting nearby Tell your friend that you will be testing your headset and ask him or her not to adjust his or her own telephone volume during the test 3 Call your friend by doing the following Wear the headset and position its microphone close to your mouth Tap the multifunction button at the back of the headset to activate the audio link to your desk phone Press the headset button on your desk phone or lift the handset to connect to the phone network Dial your friend s number using your desk phone buttons 20 4 As you speak with your friend adjust the mic level control on the Jabra PRO touchscreen Desk phone setup wizard manual setup until your friend tells you that your voice sounds clear lou
2. Jabra ON Jabra PRO b 460 9460 Duo and 9470 User manual CONTENTS 1 INTRODUCTION cresen E EE aerate 6 2 IMPORTANT SAFETY INFORMATION qu seceststseeseeseeeeeeeeeeeees 7 247 READ TAE a ee ITE rca tevd escapes ances p tac eves 0 CUM DN ONCA denen Aranan 7 22 PROTECTING YOUR HEARING WITH SARE TONE srscwsaiverssessnannsantoanaionds 7 22 EAN TE AAN E eE E EES 8 24 VIMHER IPG TOMES aa E oe enaaaineag anna N RASCA 8 Be PRODUCTOVERVIEW ssc enini e o 9 T PAC E TERT EEE A AEA E NEE E NEA 9 32 OPF TONACACCES ORE Sisrreresa epson EEEa EEE E a iE E ESEE 10 52 FEAD ETTO aN a E 11 BF IN E A E E eee cee E EE E neen 13 4 SYSTEM SETUP AND CONNECTIONS qe eeesecececneseeeeees 14 4 1 SETUP OVERVIEW AND BACKGROUND ssssiscenrceessensieiyssoncegaseeitsinsierseovarsiameeerinisotsibeineiansest 14 42 THE QUICKSTARTZETUP WIZARD genginn e tte 2 0A AAA cape ade 15 43 PREPARING THE BASE AND AND ASSEMBLING THE HEADSE Toone 15 Ae CONNEGUNG THE BASE TY YOUR DESK PHONE sapitan 17 4 5 CONFIGURING THE JABRA PRO BASE FOR YOUR DESK PHONE uence 19 4 6 USING A HANDSET LIFTER OR ELECTRONIC HOOKSWITCH ices 21 47 LONNECTINGTHE BASE TOYOUR COMPUTER psct2i2iri pece tie fendtaracioe naga te 22 43 CONNECTING JABRAPRO 9470 TO A MOBILE PHONE sscesctsssansnsaneeasanesstumnewadons 23 A9 SING REMOTE ONENE INDICATOR 2456520100092090 340 aaa 23 5 1 5 2 53 5 4 5 5 6 1 6 2 0 3 6 4 6 5 6 6 6 6 8 6 9 6 10 LA T 73 1 4 7 5 7 6
3. effect sound emanating from the mouth is enhanced and transmitted while all other sound is classified as noise and is filtered out DSP Digital Signal Processing Firmware The software that is embedded in a hardware device for example any Jabra headset or base Hookswitch The control mechanism that answers and hangs up a call on a telephone When you place the handset in the telephone cradle it depresses the switch hook s button and hangs up puts the phone on hook Jabra PC Suite A collection of PC programs that enable you to configure your Jabra device update its firmware and control supported softphones using the buttons on your headset The Jabra PC Suite also includes drivers for various softphones on the market Narrowband audio Narrowband refers to a situation in radio communications where the bandwidth of the message does not significantly exceed the channel s coherence bandwidth It is a common misconception that narrowband refers to a channel which occupies only a small amount of space on the radio spectrum Narrowband can also be used with the audio spectrum to describe sounds which occupy a narrow range of frequencies In telephony narrowband is usually considered to cover frequencies 300 3400 Hz Noise Blackout Developed by GN Netcom engineers Noise Blackout applies a directional principle to noise cancellation reducing only surrounding noise and not distorting the user s voice The technol
4. LA INSTALLING AND RUNNING THE JABRA PC SUITE 24 JABRA PC SUITE FEATURE S arenen E bN Ged 00 IC pd Aap phai 24 APES THE JABRA PVC NE ISTE 2222220000202000 0000000 E 24 JABRA RPC SUITE DOCUMENTATION esinsin 24 FE UN ARE VERA TE S 2222220200305909 CS ov annetia we anerats 24 CENTRAL ADMINISTRATION AND MASS DEPLOYMENT ses2ascspi piscopaicasci ansin casaca 24 DAILY USE CALLING ANSWERING AND HANGING UP 25 HEADSET CONTREOLES AND INDICATOR Sociis 23 THE TARGET PHONE CONCEPT ssena eri ieaps ates teaser nivetiaiaeomarieoate 27 HEVHTO MARE C ALL E A E A E E Meret 26 HOW TO ANGS NERA CALE sereni Ee ee ETTE 28 a A P N e E E A A E ENE NE 29 CONTROLLING THE SPEAKER VOLUME AND MICROPHONE wees 30 SWITCHING BETWEEN YOUR PHONE AND EASE s assutienetigermanencials 30 L TNOUMBEE REDA e 0220e reer re tere oA terete TT dada 0e al MANAGING CALL COLLISIONS AND CALL WAITING ossisisieissisisisssssarsiasisnn 31 Bepa i EOE a E E C tari NA AAA LAMA er Niner tnt 31 THE JABRA PRO HEADSET c ce c r crcr crccrccorccrscccccceorcosccccaccancaanaas 32 HOW TIAE A TEE REALO E i E T ES 32 ATTACHING OR DETACHING WEARING STYLE seisena 33 Pie E ONO GINA e E A E OTEA 33 BATTERY INDICATORS RECHARGE AND REPLACEMEN Tesssc crsdotacponc dassaisiorcepi iahiciain 40 ead Eo a DA NGE 2223290020920902 A T T 4 NOISE BLACKOUT MICROPHONE JABRA PRO 9470 vcccssussssssssscessssssssessseseen 41 NOISE CANCELLING MICROPHONE JABRA PRO 9460 AND 9460 DU
5. To go from desk phone handset to your headset 1 If necessary set the desk phone as the current target for your headset see also Section 6 2 The Target Phone Concept 2 Open the audio link to the headset by doing one of the following tap the headset s multifunction button touch the call icon on the base touchscreen or lift the headset from the base if enabled see Section 8 13 Headset Docking Operation 3 Listen to hear if you are now connected through the headset If you are not connected then you may need to press the desk phone headset button See also your desk phone documentation 4 Place the handset on your desk but do not hang up because this will terminate your call To go from headset to desk phone handset 1 Lift the handset to your ear 2 Doone of the following If you are using a traditional phone without a headset button or electronic hookswitch then close the audio connection to your headset by tapping the headset multifunction button docking the headset in its cradle on the Jabra PRO base or touching the close connection icon on the base touchscreen This applies also if you are using a GN1000 handset lifter If your desk phone has a dedicated headset port and or electronic hookswitch then please see your desk phone documentation for details In some cases you must press a button on your desk phone while in others it will be automatic Also some solutions may terminate the connection if you close th
6. CAT iq DECT range Up to 150m from base to headset Operating environment 10 C to 55 C 0 C to 40 C when charging up to 98 humidity Touchscreen 2 4 touch sensitive TFT Q VGA resolution Touchscreen functions Detailed call handling system configuration and setup wizard can fetch and redial from mobile phone call history incoming outgoing and missed calls Recharge cradle Fits supplied Jabra PRO headset features magnetic coupling easily replaced to accommodate future headset upgrades Audio Built in speaker can provide ring tones and or audio feedback for touchscreen operation Audio bandwidth Narrowband or wideband Desk phone connections RJ 11 for handset RJ 11 for phone body or headset port RJ 45 for AUX for electronic hookswitch or GN1000 handset lifter Clear dial tone switch and microphone calibration Software controlled and adjusted automatically by calling your local Jabra test server Electronic hookswitch standards GN1000 Cisco DHSG MSH each requires additional cabling and or equipment available separately more may become available in future and added via firmware upgrade Online indicator 2 5 mm jack connector available as an accessory PC connector Mini USB Firmware update Downloadable from PC also can include language packs for touchscreen display PC based configuration All settings can be stored and loaded from a PC for backup and mass deployment Softphone sup
7. Cet a eoueane 60 33 8 a E E E 60 Uar N a NADA 2222222222022000 E E ce ee 60 214428 E E E A EA NE etree eee rere 60 13 TECHNICAL SPECIFICATIONS oon eeseceesesesesectcsseseeeesenenesees 61 13 17 U JABRA FRO HE ARDSE Pier AE E 61 NZ JABEA PRO MIDIFEADSE ser secatet etter nat tenia E E ANT 61 Po BOI PRO FLEX FIE ADE War tga enti ae hase aera eileen tale ka 62 PAJALA FRO A CDU Ol gia D gt cd ee ttre tr TTT mtr mn iy eT mmr TT tte 62 laa HEADSET HEARING Fg TU Nasa eter A Rec coals lercaanttaeescaatebecoescceene 62 1276 TIERDSETEAT TER ra E EE EEA E E 62 13 7 MATERIALS ANOA CLER IE isipin pat S E E E EE 63 128 TUCA ERE BEDA SE eaaa E E EA AE 63 139 JABRA PRO 9470 BA E BLUETOOTA SUPPOR rsnoinssspsnsi in 64 AOPP ODUCT DOFO A Ensure REMANH ern Tne 64 13 4 TCERTIHCATIONS AND SAFET APPROVAL S scitis anisi TR 64 14 GLOSSARY e E E E E S 65 1 INTRODUCTION Thank you for selecting a Jabra PRO headset We are sure that you will enjoy its wide range of features and find it comfortable to wear and easy to use Jabra PRO headsets are available in a wide range of configurations including several different headset designs wearing styles connectivity options and control features All of the models in the Jabra PRO family feature a DECT based wireless headset and base station They all share hands free working efficiency wireless mobility and many customization and accessory options All Jabra PRO headsets feature a dual Noise Bl
8. The base mobile phone and the headset may no longer be paired Refer to the questions about pairing these devices above NOTHING HAPPENS WHEN TRY TO USE MY DESK PHONE Check the following Make sure the Jabra PRO 9400 base is powered on check that the touch screen is on Make sure the desk phone is the current target See the section called The Target Phone Concept for more Make sure the audio link to the desk phone is active e g by tapping the headset multifunction button or touching the activate audio link icon on the touch screen Make sure that the telephone has an active connection to the phone network i e its handset is off the hook or its headset button is pressed Re run the desk phone set up wizard 57 gt gt O gt O gt gt O gt gt O I CANNOT HEAR ANYTHING IN MY HEADSET WHEN USING MY MOBILE PHONE JABRA PRO 9470 ONLY Try the following Make sure the two devices are paired and connected See the section Using Jabra PRO 9470 with a mobile phone in the user manual for more information Increase the speaker volume on the headset by sliding your finger up the touch sensitive panel on the side of the headset I HEAR A LOW NOISE IN THE HEADSET WHEN THERE IS SILENCE AT THE OTHER END Your headset is probably using one of the highest volume settings Decrease the speaker volume on the headset by sliding your finger down the touch sensitive panel on the side of t
9. To be able to do this you need to pair the Jabra PRO 9470 base with your mobile phone your headset is based on DECT and cannot be paired directly with your mobile phone Do the following Refer to the section Re running the Setup Wizards which explains how to launch the mobile phone part of the setup wizard This puts the headset s base into pairing mode which causes it to advertise itself as available for pairing Make sure that Bluetooth is active on your mobile phone and put it into Bluetooth pairing mode The exact procedure for doing this varies according to brand and model See your user manual for details Remember that the headset identifies itself as Jabra PRO 9470 you need to find and select this on your phone You might also be prompted to enter the pass code 0000 four zeros to accept pairing If you need more on this see the section called Using Jabra PRO 9470 with a mobile phone in the user manual HOW MANY BLUETOOTH DEVICES CAN I HAVE CONNECTED TO THE JABRA PRO 9470 BASE Only one The Jabra PRO 9470 base supports Bluetooth so that you can use your mobile phone with your headset HOW DO I PAIR MY HEADSET WITH THE JABRA PRO 9400 BASE If you dock a Jabra PRO 9400 base and headset that are not paired the touch screen asks if you would like to pair the headset either as a primary or secondary device If you choose to pair it as secondary the connection is temporary lasting onl
10. ability to place a current call temporarily on hold to answer another call coming in on the same phone It is a feature that is provided by your phone company or softphone program which means that it is largely external to the base or headset However you are able to manage call waiting using your headset multifunction button and or touchscreen for the following types of phones Mobile phones with call waiting features and full support for the hands free Bluetooth profile Softphones with call waiting features that are also specifically supported by a Jabra driver It is not possible to manage call waiting on a desk phone from the base or headset in this case you must use the physical controls of your desk phone if it supports call waiting Similarly if you are using an unsupported softphone then you must use your softphone s native interface to manage its call waiting features When call waiting is triggered by a new incoming call the following occur The standard call waiting tone will sound in your headset The touchscreen displays the incoming number if available and provides controls for handling the new call as shown in the figure below Call waiting control is enabled for the headset multifunction button The commands for this are also mentioned in the figure below 1 Current phone the phone on which you are talking 2 Caller ID the incoming call number is shown here if available 3 Ringing phone the phone on whic
11. accidentally being removed from your desk while you are not paying attention The slot meets the Kensington Security Slot standard which is commonly found on laptops and laptop docking stations To secure the base to your desk purchase any safety cable intended for use with the Kensington Security Slot standard and follow the instructions included with the cable 50 8 15 DEALING WITH DENSITY ISSUES DECT technology uses low power radio technology for wireless transmission Because DECT uses a dedicated radio frequency band it is relatively immune to interference from other products using radio technologies commonly used in offices such as wireless routers or wireless networks Likewise DECT will not interfere with WiFi networks You might however experience some performance degradation if you install many Jabra PRO headsets in one area the limits are explained below DECT has a built in automatic channel allocation which attempts to allocate channels in a way which minimizes the likelihood of interference The number of channels is always limited which may have some implications for large scale deployment Performance issues manifest themselves as audible clicks and pops In the most severe cases they manifest themselves as the inability for some headsets to establish the wireless link The basic limit you should be aware of is the number of headsets in one area before DECT channels are re used 80 headsets for EU DECT normal aud
12. by default See also Chapter 10 Recording Your Calls for more on this feature Disable Enable audio detection Determines whether the audio link opens automatically when sound is detected on the USB interface The equivalent setting is available in the Audio tab for your Jabra device in Jabra Control Center Audio detection is enabled by default Software Update Provides information on where to find the latest firmware versions for downloading to your Jabra headset and base Advanced touch here to run some or all of the setup wizard for configuring the connection from the base to your desk phone mobile phone and or computer See also Section 8 9 Re running the Setup Wizards About touch here to view a few technical details about the base such as firmware revision copyright details etc 4 Follow the instructions on your screen for the option you selected 48 8 9 RE RUNNING THE SETUP WIZARDS The very first time you turn on the base a setup wizard launches automatically helping you to configure the connection to your desk phone mobile phone and or computer Thereafter the base starts normally each time your turn it on However if you would like to revisit your desk phone computer and or mobile phone setup you can do so at any time In each case an on screen wizard will help you make the relevant settings ge SETTINGS ADVANCED SETTINGS Disable Audio Setup Wizard detection We Reset Advanced gt Configur
13. of what it shows and where you can touch The touchscreen turns around its bottom front edge axis so you can adjust it to your preferred viewing angle 42 8 3 STANDARD OPERATION During normal operation the touchscreen shows status information about your headset displays the current target phone and indicates its status From here you can answer an incoming call end the current call access your base settings choose a target phone and open an audio link to the current target phone 1 Settings icon touch here to go to the settings menu for your base and headset 2 Battery indicator indicates the current charge level of your headset 3 Current target phone shows the current target phone and indicates its status ringing online etc This is the phone to which you will connect if you tap the headset multifunction button or touch the activate audio link icon 4 Other phones touch the appropriate icon here to change the current target phone or press the headset multifunction button when no call is active to cycle through available phones 5 Activate audio link touch here to answer an incoming call or activate the audio link to the current target phone or tap the headset multifunction button when no call is active Figure 33 Touchscreen controls for standard operation 8 4 PAIRING AND CONNECTING THE BASE AND HEADSET To enable secure wireless communication between the Jabra PRO headset and its base you must pa
14. the new connection see Section 8 4 Pairing and Connecting the Base and Headset for a detailed description Thereafter all audio will be shared by both connected headsets until one of the following occurs The primary headset user hangs up The secondary headset user taps the multifunction button on his or her headset The secondary headset user docks his or her headset to its own base On disconnect the secondary headset is permanently removed from the host base You must repeat the full secondary pairing procedure each time you want to have a conference call 8 13 HEADSET DOCKING OPERATION Whenever the headset is docked correctly in the base s cradle the successful electrical connection to the base is indicated by an icon in the touchscreen s status bar as shown below Figure 41 The touchscreen indicates that the headset is docked successfully Docking operations lifting and replacing the headset to from the recharge cradle simulate the pick up and hang up operations of a traditional phone as follows Whenever you dock the headset to the base all current calls will be terminated Ifthe base is able to detect that a connected phone is ringing then lifting the headset will answer that line and open an audio connection to the ringing phone However not all types of phone support ring detection 8 14 THEFT PROTECTION The base includes a slot for attaching a security cable which can help prevent the base from
15. the touchscreen You can select a different target phone by touching a phone icon or pressing the headset MFB The large foreground phone icon indicates the current target phone 1 Current target phone this large icon indicates the phone to which you will open a connection if you tap the headset multifunction button or touch the green handset icon at the bottom of the screen Double tap the headset multifunction button to redial on this phone selected mobile and softphones only Double tap the headset multifunction button to redial on this phone selected mobile and softphones only 2 Other phones touch the appropriate icon here to change the current target phone or press the headset multifunction button when no call is active Figure 18 The current target phone is indicated by the large icon on the touchscreen change the target by touching on one of the other icons The effect of activating the audio link to an idle target phone varies depending on the gesture you use on the MFB on your set up and on the features supported by your phone for mobile phones you can activate voice activated dialing or redial for desk phones with a hook lifter you lift the handset off hook for softohones you can open the audio link and for some softphones redial If you initiate an outgoing call from a mobile or softphone the audio link opens automatically when the phone goes off hook This phone initiated outgoing call does not affect y
16. use your headset together with a softohone running on the PC You can also use this connection to configure your headset and base and to update their firmware IA TREE EK LELA Wk UX CLE Figure 17 Connecting to a computer To connect the Jabra PRO base to your computer 1 Connect the small connector of the supplied USB cable to the port marked Z on the Jabra PRO base 2 Connect the other end of the USB cable to any free USB port on your computer 3 Install the Jabra PC Suite software on your computer see Chapter 5 Installing and Running the Jabra PC Suite 22 48 CONNECTING JABRA PRO 9470 TO A MOBILE PHONE The Jabra PRO 9470 Touchscreen Base features Bluetooth and can therefore be used with any mobile phone that also supports Bluetooth You must set up the wireless communication between the two devices by pairing them The setup wizard helps you to do this during initial setup and can repeat the procedure at any time later See Chapter 9 Using Jabra PRO 9470 with a Mobile Phone for details 49 USING A REMOTE ONLINE INDICATOR A remote online indicator OLI connects to your base via a cable and lights up to show colleagues when you are on the phone To connect an OLI to your base 1 Unpack and assemble your OLI device as described in its documentation 2 Connect the cable from your OLI device to the port marked Bf on the Jabra PRO base See also the documentation that came with your OLI for more informa
17. 28 Detaching a wearing style attachment from the headset Attaching the ear hook Note The ear hook is delivered pre assembled for wearing on your right ear with the medium sized earbud mounted 1 Decide whether you want to wear the ear hook on the left or right ear you might need to pull out the hook itself from its attachment rotate it 180 degrees and then push it back in to change left right orientation Left and right assemblies are shown on the previous page in the figure Assembling and wearing the Jabra PRO headset in various styles The point at which the hook is attached marked with the text abra must always be in front of the hook itself 2 Try placing the ear hook with an earbud mounted in your ear If it does not fit snugly in your ear pull the earbud off the attachment and put on another size small medium and large earbuds are delivered as standard 33 3 Try to wear the ear hook and adjust it to fit snugly around your ear Remember that the hook itself rotates on the attachment the hook itself is flexible and can be easily bent to wrap snugly around your ear the height of the hook relative to its attachment can be adjusted to suit your ear To do this slide the attachment up or down AQ 08 Figure 29 Adjusting the ear hook 4 Take off the ear hook assembly 5 Align the mounting surface of the headset with the matching socket on the ear hook attachment Press the headset assembly firm
18. ABRA PRO 9400 BASE Yes Just place your headset in the cradle on the new Jabra PRO 9400 base The two devices will pair and connect automatically WHEN I TRY TO MAKE A CALL ON MY DESK PHONE THE GN1000 RHL LIFTS BUT THE CALL IS NOT CONNECTED The GN1000 cannot be used in conjunction with a headset port Make sure that the Jabra PRO 9400 base is connected to your desk phone s handset port and not its headset port if it has one IS IT POSSIBLE TO AUTOMATE CALLING AND ANSWERING ON MY DESK PHONE WITHOUT USING A HANDSET LIFTER Yes if your desk phone has an electronic hook switch feature Check with your supplier for compatibility with your phone and or consult the support area at www jabra com MY TELEPHONE INCLUDES AN ELECTRONIC HOOK SWITCH FEATURE THAT SHOULD WORK WITH MY HEADSET BUT I CAN T MAKE IT FUNCTION Please check your desk phone documentation to see if any special configuration settings or software updates are required See also the Jabra website for more information including compatibility and the correct clear dial tone switch setting www jabra com PRO9400 DOES WI FI INTERFERE WITH JABRA PRO 9400 IF YOU HAVE THEM IN THE SAME PLACE No the Jabra PRO 9470 Bluetooth port uses adaptive frequency hopping thereby avoiding channels that are blocked by Wi Fi To ensure good sound quality only the free channels are used IS IT POSSIBLE TO LISTEN IN ON CALLS WITH THE JABRA PRO 9400 SOLUTION The risk of unauthorized access t
19. EEN Jabra PRO Touchscreen Base features a color touchscreen that enables you to configure the solution set preferences and manage everyday calls Its display changes to adapt to the task at hand Touch the screen with your finger to activate icons scroll down a page select a target device and execute other tasks 1 Status bar heasdet battery level indicator full HD High Definition audio The base is set to transmit wideband audio to the headset See Setting General User Preferences tape icon call recording is enabled See Recording your Calls two headsets icon conference calling is enabled as both a primary and secondary headset are paired with the base See Pairing and Connecting the Base and Headset and Conference Calling speaker icon opens the settings menu See Setting Active Call and Audio Preferences 2 Activity window the contents of this area will change depending on what you are doing Usually it indicates your current call status by displaying icons that show which type of phone you are using desk soft or mobile and whether you have any calls on hold A number of button icons may also appear here These will often include target phone options or forward back icons when you are working through a series of settings Touch the screen to press any of the button icons here Figure 32 Touchscreen elements The entire area of the touchscreen is fully dynamic both in terms
20. O wes 41 8 1 8 2 8 3 8 4 8 5 8 6 8 8 8 8 9 8 10 8 11 8 12 8 13 8 14 6 15 9 1 92 9 3 10 11 12 12 1 12 2 12 3 THE JABRA PRO TOUCHSCREEN BASE eceseseseseeeceeeeneeees 42 BASE CONNECHONS AND SE TI I miersi E linet 42 aI Tle JOUCHIEREEN E E enennecennaes 42 OF a IE a Da cae E 22222 2202 renter heron tertasrrtyT rsNence rte ter area to meyer 43 PAIRING AND CONNECTING THE BASE AND HEADSET scmcnssnctanvtunioneneai 43 SETTIINGACTWECALLANDAUDIO FREFERENC E Sininen 44 MANAGING CALL COLES VON parepair EEE 45 MANAGING CALE WATIN eicere eR SE 0 da Sb oA T tpt rre 46 SETTING GENERAL OSER PREFERENCE Seapainis 48 RER ONAIN JHE SETUP WIZARD Dussen nnn anterior anentaiweennenenna 49 sc 8 B 013 0 116 a a E 49 NARROW BAND VS WIDEBAND AUDIO iscissi 49 CONFERENCE E A EEIN seers cicero i nape somata E EEE 50 HEADSET DOCKNG OPERATION scsarasteteaa ies ptneserstepnvel et andag e 109 costars ete tehatpaneaie 50 THEFT PEG AMC Noes iserenisa coun E sinanedenatereneinadsaeteaed 50 DEAUNG WITH DENSITY Ney SUE sare ceeriactarepercetsoe tase aaa e z USING JABRA PRO 9470 WITH A MOBILE PHONE 52 JABRAFRODPLUETOOUTH SUPPORT aera A 32 PAIRING AND CONNECTING WITH OTHER BLUETOOTH DEVICES wee 39 FORCING RECONNECTION DISCONNECTION VIA THE TOUCHSCREEN 54 RECORDING YOUR CALES vcnmrscnmmsatuainn cenere 56 FAQS AND TROUBLESHOOTING sssesssesssessesssessssssesssessesssesseesseesss 57 GETTING ASSISTANCE groeien enara 9 0000
21. UI R UW N Speaker Figure 3 Jabra PRO Midi headset included with Jabra PRO 9470 as seen from the outer and inner sides respectively Figure 4 Jabra PRO Flex headset included with Jabra PRO 9460 as seen from the outer and inner sides respectively 11 Figure 5 Jabra PRO 9460 Duo headset Note most of the other illustrations in this manual show the Jabra PRO Midi headset all other headset models feature similar controls at similar locations as illustrated in the figures above 12 3 4 BASE DIAGRAM 1 Headset cradle 2 Recharge contact 3 Touchscreen 4 Desk phone clear dial tone switch Note Not included on the Jabra PRO 9470 base where this is software controlled set up automatically 5 Cover for desk phone control Note There is no clear dial tone switch underneath on the Jabra PRO 9470 base 6 Telephone port 7 Handset port 8 AUX port AUX 9 USB port 10 Power adapter port 11 Remote online indicator port Ea 12 Security slot 13 Speaker for ring tones and touchscreen audio feedback 4 SYSTEM SETUP AND CONNECTIONS This chapter explains how to assemble your Jabra PRO solution and connect it to your other office equipment 4 1 SETUP OVERVIEW AND BACKGROUND Connection Diagram for no headset port FURECHSASY WERESUSESSE Wawa Gascous WO O Se Figure 7 Jabra PRO base connections Bluetooth available with Jabra PRO 9470 only Using a Headset wit
22. a 39 02 5832 8253 tecnico gn com Luxembourg 49 0 8031 2651 72 techsupport gn com Nederland 49 0 8031 2651 72 techsupport gn com Norge 47 32 22 7470 support no gn com Osterreich 49 0 8031 2651 72 techsupport gn com Poland 48 12 2544015 0 801 800 550 support pl jabra com Russia sorlov gn com darkhipov gn com Suomi 358 9 396 811 support fi gn com Sverige 46 0 8 693 09 00 info jabra se United Kingdom 44 0 1784 220 172 info_uk jabra com 12 2 USA AND CANADA Web for the latest support info and online User Manuals www jabra com E mail Technical support techsupp jabra com E mail Information info jabra com Phone toll free in USA and Canada Canada 1 800 489 4199 USA 1 800 826 4656 12 3 ASIA PACIFIC Web for the latest support info and online User Manuals www jabra com E mail Information support apac jabra com Phone Australia 1 800 083 140 GN Customer service 1 800 636 086 local distributor China 86 21 5836 5067 Hong Kong 800 968 265 Toll free Indonesia 001 803 852 7664 Japan 81 3 3242 8572 Malaysia 1800 812 160 Tollfree New Zealand 0800 447 982 Toll free Singapore 800 860 0019 Toll free Taiwan 0080 186 3013 Toll free India 000 800 852 1185 Tollfree Philippine 63 2 2424806 60 13 TECHNICAL SPECIFICATIONS 13 1 ALL JABRA PRO HEADSETS Operating environment 10 C to 55 C 0 C to 40 C when charging up to 98 humidity Call control multifun
23. ackout or single noise cancelling microphone one or two speakers easy to use controls and wireless communication The headset is very lightweight and sits next to your ear with the microphone extended towards your mouth by a short boom arm Several wearing styles are available including ear hook headband neckband and or dual mono the options available to you will depend on which model you have purchased The Jabra PRO Touchscreen Base connects to your desk telephone and PC and manages the wireless link to your headset it also recharges the headset battery while you are not using it The touchscreen makes it easy to view information connect to your various phones configure the solution and more The Jabra PRO 9470 Base also features Bluetooth so it can connect to your mobile phone too This manual describes the Jabra PRO 9460 9460 Duo and 9470 headset solutions Model differences where they exist are noted in this document Jabra PRO Headset Features All Jabra PRO headsets described in the manual provide the following Range from base to headset up to 150m Wideband audio for extra audio quality when also supported by the connected phone Touch panel volume and mute control Intuitive headset control via adaptive multifunction button for answer end call call waiting control and other functions Status LED and audio feedback Advanced hearing protection with SafeTone noise exposure controls The Jabra PRO 9460 hea
24. adsets offer a choice of four protection levels all of which also include the standard PeakStop protection described above These features protect your hearing by preventing acoustic shocks and limiting the maximum noise exposure from the headset during your workday to 85dB A This system is called IntelliTone which is only available from Jabra The table below summarizes the protection levels available Protection level Criteria for selecting Level 0 Basic protection against sound spikes 118 dB A auto volume disabled Level 1 Less than 4 hours on telephone day Level 2 4 8 hours on telephone day Level 3 More than 8 hours on telephone day Level 4 TT4 Recommended Australian protection level Telstra Table 1 Levels of IntelliTone hearing protection It is possible to lock the IntelliTone setting For details about how to configure Intellifone for your headset please see one of the following To set the IntelliTone level using the touchscreen please see Section 8 8 Setting General User Preferences To set the IntelliTone level using Jabra Control Center on your PC please see the Jabra PC Suite online help To set a password and lock or unlock the IntelliTone settings use the Jabra Control Center on your PC please see the Jabra PC Suite online help Important Check your local laws or regulations to find out whether a specific protection level is mandated in your area Note als
25. al tone switch listening for a dial tone in your headset at each one Find the setting where the dial tone is strong clear and undistorted If positions A and G both sound best then choose position A if another pair of positions sound best then pick one and remember the other one you will find which of these settings is best when you are testing the microphone level see below 6 Press the headset button on your desk phone or hang up the handset to disconnect from the phone network Then tap the multifunction button at the back of the headset to de activate the audio link to your desk phone 7 Set the microphone level as described in the section below For Jabra PRO 9470 There is no clear dial tone switch accessible to the user on the base stepping through positions A G to find the best one occurs automatically You simply need to call the Jabra test server and follow the on screen instructions If the Jabra PRO 9470 base cannot contact the Jabra test server In this case you can choose to set the switch manually Follow the same procedure as given above for Jabra PRO 9460 except that you must step through the switch positions using the touchscreen no switch is accessible to the user on the base The desk phone part of the setup wizard guides you through Setting the Microphone Level Follow the procedure below to find the best microphone level for your desk phone The correct setting varies by desk phone model
26. at an administrator only needs to manually go through the setup of a single device and save its configuration to a file This master configuration file can then be loaded into all devices that are deployed in the organization Access to a device from Jabra Control Center can be password protected ensuring that only authorized users can change settings 24 6 DAILY USE CALLING ANSWERING AND HANGING UP 6 1 HEADSET CONTROLS AND INDICATORS The Multifunction Button This button is located near the back of the headset Through a combination of taps double taps and presses you will be able to execute all of the most needed functions including answering a call hanging up switching between held calls and more See Section 7 3 Headset Controls and Signals for complete details of all headset commands Headset Visual and Audio Indicators The headset provides status messages using both lights and audio signals For example the LED lights various colors to indicate battery level incoming calls on off operations etc Audio signals tell you when you have pressed a button selected a new target phone or changed the volume in ear ring tones are also provided See Section 7 3 Headset Controls and Signals for complete details 6 2 THE TARGET PHONE CONCEPT The target phone is the phone to which the audio link for your outgoing call is activated when you tap the multifunction button MFB on the headset or touch the green handset icon on
27. ation DENEA Figure 40 Finding the setup wizards To run some or all of the setup wizard Wait until you have no active calls and will not need the phone for a few minutes Touch the E icon in the upper right corner of the touchscreen available only when all lines are idle The Settings menu opens Touch the Advanced icon here The Advanced Settings menu opens Select one of the following Setup Wizard runs the whole setup wizard Reset Configuration touch here to clear all base settings only and launch the complete setup wizard Setup Desk Phone touch here to reset your desk phone configuration including all clear dial tone switch electronic hookswitch and microphone level settings The desk phone part of the setup wizard then launches All other settings will be kept Setup Soft Phone touch here to reset your softphone configuration and re launch the softphone part of the setup wizard All other settings will be kept Setup Mobile Phone touch here to reset your mobile phone configuration The mobile phone part of the setup wizard then launches All other settings will be kept 5 Follow the instructions on your screen for the wizard you selected See also Section 4 1 Setup Overview and Background and Section 4 2 The Quick Start Setup Wizard for background information that may help as you work through the setup wizard 8 10 BASE AUDIO INDICATORS The base includes a small speaker which enables it to supply one or b
28. ch phone is the current target etc The table below summarizes all of the control possibilities presented by the multifunction button Press Function Tap Double Tap hold 1 3 sec Answer incoming call Open a connection on current target phone e g go to dial tone voice activated dialing Enable voice activated dialing when target is a cell phone that supports this Fy ALATI End current call and activate held or incoming call if any Call the last number dialed on current target phone supported softphones and mobile phones only Reject incoming call when already on a call VY Switch target phone when no call is active a Reject incoming call when no call is active VY Hold current call and switch to held or incoming call T supported softphones and mobile phones only Power off power on V hold 5 secs Table 4 All multifunction button commands The Touch Panel The headset features a touch panel that is similar to the touch pad included with many laptop computers Use it to adjust the volume you hear in your headset and to mute enable the microphone Slide your finger up the touch panel away from your mouth to increase the volume Slide your finger down the touch panel to decrease the volume Double tap on the touch panel to mute or unmute the microphone See also Section 6 6 Controlling the Speaker Volume and Microphone 36 Headset Signa
29. correct position varies by desk phone model Figure 14 Setting the clear dial tone switch For Jabra PRO 9460 1 Open the panel on the front right of the Jabra PRO base by slipping your fingernail under the bottom edge of the panel and pulling forward and up This reveals the clear dial tone switch It is labelled with the letters A to G 2 The touchscreen wizard prompts you to call the Jabra test server Follow the on screen instructions If the base cannot contact the test server you can re try or you can try to set the switch manually see the procedure below 3 The wizard prompts you to select a position A G manually on the base s clear dial tone switch The base itself will determine which of these is the best 19 If the Jabra PRO 9460 base cannot contact the Jabra test server In this case you can choose to set the switch manually 1 Open the panel on the front right of the Jabra PRO base by slipping your fingernail under the bottom edge of the panel and pulling forward and up This reveals the clear dial tone switch It is labelled with the letters A to G 2 Put on the headset 3 Tap the multifunction button at the back of the headset to activate the audio link to your desk phone 4 Press the headset button on your desk phone or lift the handset from your desk phone and set it aside This connects your desk phone to the phone network 5 Step slowly through each position A G of the clear di
30. ction button supporting answer call end call voice activated dialing reject call redial swap held calls docking operations can also answer and end calls Volume control and microphone mute controlled via touch panel on headset Visual indicator multi color LED indicates call status battery level pairing status and other events Audio indicators Tones to indicate incoming calls low battery volume level microphone muting and other events target phone can be indicated by English voice tag or target specific melody Sound quality DSP noise reduction echo cancellation tone control narrowband and wideband audio selectable per phone type Firmware update Downloadable from PC Recharge While docked in the Jabra PRO base PC based configuration All settings can be stored and loaded from a PC for backup and mass deployment Wireless standard DECT and DECT 6 0 CAT iq DECT range up to 150m from Jabra PRO base to headset DECT Frequencies US DECT 1 88 1 90 EU DECT 1 92 1 93 Wearing styles Ear hook or headband neckband is available as an accessory Boom style Midi Microphone Single noise cancelling microphone 13 2 JABRA PRO MIDI HEADSET The Jabra PRO Midi Headset is included with Jabra PRO 9470 In addition to the specifications listed above this headset provides the following Wearing styles Ear hook headband neckband either included or available as accessories depending on model Spea
31. d enough but not distorted too loud The desk phone part of the setup wizard guides you through Remind your friend not to adjust his or her own volume during the test If your best mic level setting turns out to be the loudest possible and you found more than one best position for the clear dial tone switch then move the clear dial tone switch to the alternative setting and try again to find the best mic level together with your friend If this time the mic level is not set to the maximum then keep this new combination of settings 5 Press the headset button on your desk phone or replace the handset to hang up Then dock the headset the audio link from the headset to your desk phone closes automatically when you dock the headset Your headset is now ready for use 46 USING A HANDSET LIFTER OR ELECTRONIC HOOKSWITCH With traditional desk phones you must lift the handset or press a desk phone headset button if present whenever you want to place or receive a call However you can automate this connection by adding one of the following GN1000 Remote Handset Lifter which will work with nearly any phone An electronic hookswitch connection which requires a supported desk phone and a phone specific adapter from Jabra Electronic solutions such as these enable you to answer an incoming call when away from your desk simply by pressing a button on the headset They also tell the base when your desk phone is ringing thereby sett
32. dock the headset to the base Forall other types of phones Tap the headset multifunction button touch the end call icon on the base touchscreen or dock the headset to the base 29 6 6 CONTROLLING THE SPEAKER VOLUME AND MICROPHONE The headset features a touch panel that is similar to the touch pad included with many laptop computers Use it to adjust the volume you hear in your headset and to mute enable the microphone Slide your finger up the touch panel away from your mouth to increase the volume Slide your finger down the touch panel to decrease the volume Double tap on the touch panel to mute or unmute the microphone Figure 26 Use the headset s touch panel to control listening volume and microphone mute You can also control the volume and mute functions using the touchscreen see Section 8 5 Setting Active Call and Audio Preferences for details Note A tone will sound to indicate each new volume setting a double tone indicates that you have reached maximum or minimum volume You will also hear a soft tone in the headset to remind you when microphone muting is active this signal will repeat occasionally until you reactivate the microphone If you hang up while the microphone is muted it will automatically be re enabled the next time you place or answer a call 6 7 SWITCHING BETWEEN YOUR PHONE AND HEADSET It is possible to enable or disable the headset without interrupting your current call Desk Phones
33. dset also features the following Jabra PRO Flex boom design Single noise cancelling microphone Choice of ear hook or headband wearing style neckband also available as an accessory The Jabra PRO 9460 Duo also features the following Jabra PRO Flex boom design Single noise cancelling microphone Headband wearing style with a speaker for each ear dual mono which means that the same signal comes out of both speakers The Jabra PRO 9470 headset also features the following Jabra PRO Midi boom design Dual Noise Blackout microphones Choice of ear hook headband or neckband wearing style Jabra PRO Touchscreen Base Features 2 4 color touchscreen Touchscreen guided set up of desk phone mobile phone and PC connections Touchscreen control of calls and connections to all connected phones including desk phone mobile phone and or soft phone Desk phone support with optional electronic hookswitch support for selected phones for remote desk phone operation using the headset Bluetooth support Jabra PRO 9470 only links the base to your mobile phone Supports both the standard headset Bluetooth profile and the more advanced hands free profile to provide voice activated dialing depending on mobile phone model Advanced softphone support and control On screen caller ID mobile phones and soft phones only Wideband audio for extra audio quality when also supported by the connected phone Headse
34. e audio link to the headset e g by tapping its multifunction button or docking it in its charge cradle while others may require you to do this before you can speak on the handset Experiment to find out what works best for you 30 Softphones For softphones your headset is likely to be your only option but if other audio devices are connected to your PC you may be able to switch to them by changing the audio preferences for Windows and or your softphone program Mobile Phones For mobile phones Jabra PRO 9470 only the procedure varies by phone model Please see your mobile phone documentation for details 6 8 LAST NUMBER REDIAL Jabra PRO is able to send a redial command to the current target phone This feature requires that the target phone supports the redial command check your phones documentation for details To use last number redial with a phone that supports it 1 If necessary set the appropriate phone as the current target for your headset see also Section 6 2 The Target Phone Concept 2 Double tap the headset s multifunction button Jabra PRO sends the redial command to the selected target phone and opens the audio link 6 9 MANAGING CALL COLLISIONS AND CALL WAITING Call collision and call waiting both refer to situations in which you are already on the phone when another call comes in Call Collision Occurs when you are talking on one phone and a call comes in on a different phone that is also con
35. elps you to do this but you can also make this setting at any time using the touchscreen see Section 8 9 Re running the Setup Wizards Connecting to a Standard Headset Port If your desk phone includes a dedicated headset port then take advantage of this feature by connecting the Jabra PRO base as follows Figure 13 Connecting to a desk phone with a headset port 18 1 Connect the telephone cord included with your headset marked with a blue band from the port marked on the Jabra PRO base to the headset port on your desk phone body See your desk phone documentation if you are not sure where this port is If the supplied cord does not fit the port of your desk phone then see Connecting to a Proprietary Headset Port below 2 Your base and desk phone are now connected Note however that you must still configure the base for your specific desk phone model The setup wizard usually helps you to do this but you can also make this setting at any time using the touchscreen see Section 8 9 Re running the Setup Wizards Note Do not connect the base to a dedicated headset port if you want to use a GN1000 connect it in line with the handset instead see also Connecting to a Desk Phone without a Headset Support above One reason to use the GN1000 instead of the headset port is that the GN1000 has a ring detector thereby enabling the base and headset to target the desk phone automatically when it rings many electronic h
36. es are available for any of your Jabra PRO products You will be able to download the updates from there as they become available Applying Firmware Updates To apply a firmware update connect your Jabra PRO Base to your computer and run the firmware update application of the Jabra PC Suite See the Jabra PC Suite online help for complete details 5 5 CENTRAL ADMINISTRATION AND MASS DEPLOYMENT If you are an IT manager of an organization that is rolling out a large number of Jabra PRO solutions then you might wish to use the Jabra Control Center which is part of the Jabra PC Suite For advanced Jabra products with many configuration parameters the Jabra Control Center lets you save a device s complete configuration to a file on disk and load it into the same or a similar device at a later point in time This feature enables you to make a snapshot or backup of your device s current configuration A configuration file can be used to restore your device s configuration at a later time if you wish to revert to a previous snapshot or if you need to clone your settings to a new device For mass deployment you can save a copy of configuration settings from one Jabra PRO device on PC and quickly apply this configuration to new Jabra PRO devices when you connect them to the administrator PC The ability to clone the configuration of one device to other similar devices is useful for mass deployment of many devices in an organization This means th
37. f the setup wizard SETTINGS Personal Setup Inntellitone Wideband Figure 39 Finding the general user preferences 1 Wait until you have no active calls and will not need the phone for a few minutes 2 Touch the E icon in the upper right corner of the touchscreen available only when all connected phones are idle 3 The Settings menu opens Select one of the following Personal Setup touch here to adjust display brightness dimming timeout set base speaker volume for your desk mobile and softphone ringtones adjust touch click volume and to select tone or voice tags IntelliTone touch here to go to the settings for protecting your hearing See also Section 2 2 Protecting your Hearing with SafeTone for complete details about this feature Wideband touch here to set the base to transmit wideband or narrowband audio to the headset See also Section 8 11 Narrowband vs Wideband Audio for details about this feature Language touch here to change the language displayed for the touchscreen text Disconnect HS touch here to break the wireless connection from the headset to the base You might do this if you want to use a different headset Enable Disable Recording Determines whether audio from your desk phone and mobile phone calls are copied to the PC for recording The equivalent setting is available in the Audio tab for your Jabra device in Jabra Control Center Note that the recording feature is disabled
38. g ringtone detection accept call hang up for supported softphones only Unsupported softphones see the headset as a standard sound card Standard Mobile Phone Dialing Jabra PRO 9470 Only To place a call through your mobile phone dial the number as usual and then press the call button on the mobile On most phones the audio link from the mobile phone to your headset opens automatically Figure 22 To make a call on your mobile phone simply dial as usual while wearing the headset Note some mobile phones might work differently and or require you to configure them to work as described above Please see your mobile phone documentation for complete details about how to use it with a Bluetooth headset 27 Voice Activated Mobile Phone Dialing Jabra PRO 9470 Only This feature requires that your mobile phone supports the hands free Bluetooth profile See your mobile phone s documentation for details about how to set up voice activated dialing and whether this feature is supported over Bluetooth Figure 23 To use voice activated dialing tap the multifunction button and speak the appropriate voice tag To use voice activated dialing with a mobile phone that supports it 1 If necessary set the mobile phone as the current target for your headset see also Section 6 2 The Target Phone Concept 2 Tap the headset s multifunction button or touch the open connection icon on the touchscreen You will then hear the voice dialing pro
39. ging call waiting while one or more calls are on hold 46 If you have an active call with no calls waiting and you then put the active call on hold the red end call button is removed from display This means that you must re activate the held call before you can end it press the green arrow See the figure below Figure 38 The current active call is put on hold no other calls are waiting Note call waiting is not the same as call collision which is what happens when you are talking on one phone e g your desk phone and a new call comes in on another phone e g your mobile phone See Section 8 6 Managing Call Collision for details about how this is handled Note if call waiting is active when a call collision occurs then the touchscreen will indicate the collision and enable you either to ignore the incoming call or to answer it thus dropping all of the active and held calls being managed by call waiting The headset however does not provide a tone to inform you of a call collision if you have held calls it essentially ignores the colliding call until there are no more calls on hold 47 8 8 SETTING GENERAL USER PREFERENCES When you are not using the headset you are able to access the general user preferences on the base Use this function to adjust your hearing protection settings switch to wideband or narrowband audio control call recording set the screen language disconnect the headset or re start some or all o
40. h a Desk Phone To accommodate the full range of desk phones in use Jabra PRO is able to adapt itself to your phone by offering the following settings Termination standard Though all desk phones use the same type of cable to connect the handset to the phone body the internal wiring standard for this cable varies according to desk phone model Jabra PRO supports all of the possible combinations you will adjust the clear dial tone switch on the Jabra PRO base until you find the right one Note that there is no clear dial tone switch on the Jabra PRO 9470 base here the right combination is found automatically Microphone level The sound volume sent from your Jabra PRO base must be adjusted to ensure that it is neither too quiet nor too loud for your desk phone model as it must be neither too quiet nor too loud for the person you are talking to Electronic hookswitch or handset lifter An electronic hookswitch adapter or handset lifter will enable you to answer the phone or hang up using only the button on your headset or its docking operations These are available as optional accessories for Jabra PRO the best choice for you will depend on your desk phone model The Jabra PRO setup wizard will help you to make each of the above settings Using a Headset with a Softphone To use Jabra PRO with a softphone you must connect the Jabra PRO base to your PC via a USB cable and install the Jabra PC Suite collection of software and softph
41. h the incoming call is arriving 4 Accept new touch here or press the headset multifunction button to put your current call on hold and answer the incoming 01 23456789 call 5 Reject new touch here or double tap the headset multifunction button to remain on your current call and reject the incoming call Figure 36 Touchscreen controls for managing call waiting when a new call arrives While call waiting is active i e you have calls on hold the following occurs The touchscreen displays the call on hold icon and provides controls for switching between active and held calls as shown in the figure below Call waiting control is enabled for the headset multifunction button The commands for this are also outlined in the figure Held call icon this icon represents the first held call in the queue Hold and switch touch here or press the headset multifunction button to put your current call on hold at the back of the queue and activate the first held call in the queue Active call icon this icon represents the currently active call showing the phone type End and switch touch here or tap the headset multifunction button to terminate your current call and activate the next held call Mute enables you to mute unmute the microphone on your headset You can also do this by double tapping the touch panel on the side of your headset Figure 37 Touchscreen controls for mana
42. he headset I HEAR MYSELF WHEN I TALK USING MY DESK PHONE WHAT CAN I DO This probably means your transmission volume is too high Set the transmission volume on your desk phone to a lower level THE SOUND IN THE HEADSET IS POOR QUALITY OR THE PERSON AT THE OTHER END CANNOT HEAR ME WHEN I TALK USING MY DESK PHONE The clear dial tone switch and or microphone level setting in the Jabra PRO 9400 base may be set incorrectly Correct by re running the desk phone setup wizard See the section called Re running the Setup Wizards in the user manual for more information I AM GETTING A BUZZING SOUND IN MY HEADSET If the device has been set up correctly your telephone may not be fully immune to the radio signals the headset uses To overcome this problem move the headset base at least 30 cm away from the telephone Alternatively you can reduce the range of your unit by adjusting the settings on the touch screen I CAN T HEAR SOUND OR LISTEN TO MUSIC FROM MY PC IN MY HEADSET Please check the following Make sure that the Jabra PRO 9400 base is selected as the current audio device both in the Windows sound control panel and in the application you are using Make sure the audio link to the PC is open e g by right clicking on the Jabra Device Service icon in the Windows notification area on your PC Make sure softphone is enabled in Jabra PC Suite I HAVE MOVED TO A NEW DESK AT WORK IS IT POSSIBLE TO PUT MY HEADSET ON ANOTHER J
43. ifferent phones competing for access to your single headset When a collision occurs you can choose to answer the incoming call or reject it but you are not able to place either call on hold In the event of a call collision the following occur The headset plays the ringtone associated with the incoming phone The touchscreen displays the incoming number if possible The touchscreen shows which other phone is ringing and provides controls for handling the call as shown in the figure below Call collision controls for the headset multifunction button become active as listed in the figure below 1 Current phone the phone on which you are talking 2 Caller ID the incoming call number is shown here if available 3 Ringing phone the phone on which the incoming call is arriving 4 Accept new touch here or tap the headset multifunction button to terminate your current call and answer the incoming call 5 Reject new touch here or double tap the headset multifunction button to remain on your current call and terminate the incoming call Figure 35 Touchscreen information and options for handling call collision Note call collision is not the same as call waiting which is sometimes available when you are talking on one phone and a call comes in on that same phone See Section 8 7 Managing Call Waiting for details about how this is handled 45 8 7 MANAGING CALL WAITING Call waiting refers to the
44. ing the desk phone as the current target phone automatically The GN1000 and most electronic hookswitch solutions support ring detection Connecting to the GN1000 Remote Handset Lifter A remote handset lifter gives you remote call control with a Jabra PRO headset up to 150 m away from your desk It lets you answer calls end calls and transfer ring tones to the headset The GN1000 Remote Handset Lifter is an accessory available from Jabra It is a motorized device that physically lifts the handset when you use controls of your headset or base You can use the handset lifter with nearly any type of desk phone including phones that also happen to have electronic hookswitch support Figure 16 Connecting to a GN1000 Remote Handset Lifter To connect the Jabra PRO base to a GN1000 RHL handset lifter 1 Connect the Jabra PRO base to your desk phone using the standard in line setup as described in Section 4 4 Connecting the Base to Your Desk Phone Do not use your desk phone s headset port if it has one 2 Assemble the GN1000 RHL handset lifter and attach it to your desk phone as described in the lifter s documentation 3 Connect the control cord attached to the GN1000 to the port marked MM on the Jabra PRO base Press it in until you hear or feel the soft click of the connector tab popping into place 4 The base and handset lifter are now connected 21 Using an Electronic Hookswitch Connection If your desk phone includes an elec
45. io or 40 headsets for EU DECT wideband audio 45 headsets for US DECT normal audio or 22 headsets for US DECT wideband audio The use of wideband audio gives an additional constraint as wideband audio reduces the number of headsets by a factor of 2 If the number of headsets in any one area is below the limit indicated above there should be no performance issues Even in those lower density situations you are advised to separate bases from each other by at least 2 4m If you exceed the density limits you should configure the products to operate in low power mode You must plan using the following conservative average areas per headset and base to base distances 25m 49m for EU DECT i e 5 7m between bases 49m 100m for US DECT i e 7 10m between bases Be aware of the fact that large metal objects or large glass windows especially those covered with a metallic layer create many radio reflections This forces you to plan even more conservatively The average areas are valid for an average headset to base distance of lt 5m otherwise more conservative planning is needed The area referred to above depends on the building layout It could be an open space office or a set of collocated offices separated by lightweight walls Offices far apart say gt 100m apart or shielded by heavy concrete walls should not be considered one area The above planning figures are valid if most users are near their bases lt 3m dista
46. ir the two units Once paired they will find connect and communicate with each other as needed whenever they are in range and turned on but they will ignore all other DECT devices in the area Pairing the DECT Base and Headset The headset can only be paired with one base at a time while the base is able to pair with one primary headset and an optional and temporary secondary headset The secondary pairing enables you to share your conversation with another headset user to support conference calling see Section 8 12 Conference Calling You cannot pair the Jabra PRO base or headset with other types of DECT products To pair your base and headset 1 Dock the headset to the charging cradle of the target base 2 If the headset is not already paired with that base then the touchscreen will ask you if you would like to do one of the following Pair as primary touch this icon to make the current headset the new primary device for the current base This will remove any previous primary headset Pair as secondary touch this icon to make a temporary connection to the current headset This connection will only last until the end of the next or current call The current primary headset will be kept and all audio will be shared with both headsets Donot pair touch this icon to charge the current headset without pairing with it Touch the icon of your choice and you are done SE Note A similar pairing mechanism is also used by Blueto
47. ite Software user s guide and other tools 10 Warning amp Declaration guide and quick start guide 11 Neckband included as standard for Jabra PRO 9470 only 12 Startup poster Figure 1 Components included with Jabra PRO models that feature a touchscreen base Product variants contain Jabra PRO 9460 Jabra PRO 9460 Duo 1 Base 1 Base 2 Headset cradle 2 Headset cradle 3b Headset 3c Headset 4 Ear hook 6 Power adapter 5 Headband 7 Telephone cable 6 Power adapter 8 USB cable 7 Telephone cable 9 Installation CD with Jabra PC Suite Software 8 USB cable 10 Warning amp Declaration guide and quick start guide 9 Installation CD with Jabra PC Suite Software 12 Startup poster 10 Warning amp Declaration guide and quick start guide 12 Startup poster Jabra PRO 9470 1 Base 2 Headset cradle 3a Headset 4 Ear hook 5 Headband 6 Power adapter 7 Telephone cable 8 USB cable 9 Installation CD with Jabra PC Suite Software 10 Warning amp Declaration guide and quick start guide 11 Neckband 12 Startup poster 3 2 OPTIONAL ACCESSORIES The following accessories for Jabra PRO are available separately and are occasionally mentioned in the other chapters of this manual You may have ordered one or more of these together with your headset O uf WN Remote Handset lifter GN1000 RHL Electronic hookswitch adapter for your desk phone model Neckband not compatible with Jabra PRO 9460 Duo Replace
48. just the speaker volume and mute unmute the microphone 3 Headset visual indicator A multicolor LED lets others see when you are on the phone and also gives feedback for certain types of events such as low battery incoming call etc 4 Audio signal tones The headset generates several types of soft signal tones to let you know when you have an incoming call muted call call on hold low battery or other type of event It also responds each time you use the multifunction button Figure 31 Jabra PRO headset controls and indicators The Multifunction Button The table below summarizes the various gestures recognized by the multifunction button The terms listed in the table are often used in this manual when describing how to use the headset Gesture name How to make it Tap Tap and release instantly not longer than 0 8 seconds Double tap Two quick taps less than half a second between them Press Press and hold the button for 1 3 seconds Table 3 Gestures for using the headset multifunction button the terms here are used throughout this manual Note You can hear whether you have tapped double tapped pressed the button as each gesture is identified by a unique tone series of tones played in the headset See the table Headset signal tones and their meanings for more 35 The precise effect of each type of gesture depends on what you are currently doing e g if you are already on a call whi
49. kers 1 Boom style Midi Microphone Dual Noise Blackout microphones 61 13 3 JABRA PRO FLEX HEADSET Wearing styles Ear hook headband neckband either included or available as accessories depending on model Speakers 1 Boom style Flex Microphone Single noise cancelling microphone 13 4 JABRA PRO 9460 DUO HEADSET Wearing style headband Speakers 2 dual mono Boom style flex Microphone single noise cancelling microphone 13 5 HEADSET HEARING PROTECTION All Jabra PRO 9460 and 9470 headsets can be configured to provide any of several levels of protection depending on how long you use the headset each day A specific setting may be required in some jurisdictions See also Section 2 2 Protecting your Hearing with SafeTone All four IntelliTone levels above zero meet and exceed de facto global protection levels and are compliant with NIOSH standards and EU health and safety codes of 85 dB A The are also compliant with Directive 2003 10 EC of the European Parliament and Council of 6 February 2003 The TT4 protection level is compliant with pertinent Australian recommendation 13 6 HEADSET BATTERY All Jabra PRO headsets use the same type of battery which has the following specifications Battery type Lithium lon Battery capacity 315 mA h typical Battery talk time Up to 8h Battery lifetime Minimum 500 charge cycles over 3 years when used for 8 hours a day Battery standb
50. l Tones The headset uses a variety of soft tones to alert you to events such as an incoming call multifunction button presses volume changes and more These enable you to keep track of what is going on while you are wearing the headset State or event Tone description Sample click to play Button tap A quick medium tone Button double tap Two button tap tones Button press The button tap tone followed by a longer tone Turn volume up A short high tone that indicates the new volume Maximum volume reached Two short high notes Turn volume down A short low tone that indicates the new volume Minimum volume reached Two short low notes Mute A quick medium tone rest and quick low tone repeats occasionally Incoming desk phone call A very fast high pitch melody Incoming softphone call A very fast medium pitch melody Incoming mobile phone call A very fast low pitch melody Target changed to desk phone A slow high melody or a human voice announcing desk phone in English Target changed to softphone A slow medium melody or a human voice announcing softphone in English Target changed to mobile phone A slow deep melody or a human voice announcing mobile phone in English Call ended Battery low Calls on hold via call waiting A quick melody ending on a low note Two very quick low tones repea
51. l this by double tapping Speaker the touch panel on the Volume side of your headset mm Css gt Hold Enable recording Figure 34 Finding your active call and audio preferences To view edit the settings available here touch one of the following icons from the Call Options menu Speaker volume enables you to adjust the level of the sound you hear You can also do this using the touch panel on the side of your headset Hold enables you to put your current call on hold Once you put a call on hold this call option is removed Enable Recording enables you to manage the recording of your conversation to a file on your PC See also Chapter 10 Recording Your Calls for complete details about this feature Tone setting enables you to select one of three pre sets for the sound you hear in your headset Treble Normal and Bass 44 8 6 MANAGING CALL COLLISION When you have more than one phone connected to your base it becomes possible that more than one call will become active simultaneously This might occur under the following circumstances You are talking on one phone e g your desk phone when a call comes in on one of your other phones e g your mobile phone You press the connect button on your mobile phone keypad or softphone graphic interface thereby opening a connection while you are talking on one of your other phones Events such as these are called call collision because here we have two or more d
52. ly onto the outer side of the attachment until it clicks into place snap to click Refer to the figure in the section 4 3 Assemble the Headset earlier in this manual 6 Turn the headset in the socket to ensure that it is mounted correctly Put on the ear hook and headset assembly 8 Turn the headset boom arm so that the microphone is right in front of the corner of your mouth See also Section 7 1 How to Wear the Headset for illustrations Detaching the ear hook N 1 Hold the headset in one hand and turn the whole assembly to find the one slot on the ear hook attachment socket that is larger than the others 2 Apply your thumbnail to the slot and pull the entire ear hook assembly away from the headset Attaching the neckband 1 Decide whether you want to wear the neckband on the left or right ear you might need to pull out the neckband itself from the ear cushion attachment rotate the attachment 180 degrees and then push the other end of the band back in to change left right orientation Left and right assemblies are shown below Figure 30 Neckband ready for wearing on the left and right ears Each end of the neckband has a slot This slot must be aligned with the notch inside the loop of the ear cushion attachment when you insert the band 34 2 Align the mounting surface of the headset with the matching socket on the ear cushion attachment Press the headset assembly firmly onto the outer side of the attachment
53. ment headband not compatible with Jabra PRO 9460 Duo Replacement ear hook not compatible with Jabra PRO 9460 Duo Replacement ear cushion Figure 2 Jabra PRO accessories available separately Accessory variants contain Jabra PRO 9460 Jabra PRO 9460 Duo 1 01 0369 Remote Handset lifter GN1000 RHL 1 01 0369 Remote Handset lifter GN1000 RHL 2 Electronic hookswitch adapter 2 Electronic hookswitch adapter 3 14121 24 Neckband 6 14101 19 Replacement ear cushions 4 14121 25 Replacement headband 5 14121 26 Replacement ear hook 6 14101 19 Replacement ear cushions Jabra PRO 9470 1 01 0369 Remote Handset lifter GN1000 RHL 2 Electronic hookswitch adapter 3 14121 24 Neckband 4 14121 25 Replacement headband 5 14121 26 Replacement ear hook 6 14101 19 Replacement ear cushions Jabra LINK 14201 09 MSH Cord 14201 10 DHSG Cord 14201 17 Polycom 14201 19 Avaya 14201 20 Avaya amp Alcatel and 14201 22 Cisco 10 3 3 HEADSET DIAGRAMS Jabra PRO models are available with several headset options each of which is illustrated below The following key applies to all three headset illustrations Multifunction button answer end call among other functions Touch panel for volume and mute control Activity and status indicator multicolor LED Noise cancelling port or Noise Blackout microphone Voice microphone Boom arm flex or midi Recharge contact Mount for wearing style attachments O OnN A
54. mfort when wearing the headset To do this slide the attachment up or down until the headset fits most comfortably to your ear In addition a choice of small medium or large earbuds are provided for maximum comfort with the ear hook 32 7 2 ATTACHING OR DETACHING A WEARING STYLE Note Jabra PRO 9460 Duo headset is always worn as a headband Attaching the headband 1 Align the mounting surface of the headset with matching socket on the headband attachment 2 Press the headset assembly firmly onto the outer side of the headband attachment until it clicks into place snap to click If you have trouble pressing them together try to rotate the boom arm about 30 and try again Refer to the figure in the section 4 3 Assemble the Headset earlier in this manual 3 Rotate the headset boom arm for left or right ear use as needed Always position the microphone so that it sits as close to the corner of your mouth as possible when you wear the headset 4 Adjust the length of the headband to fit snugly around your head See also Section 7 1 How to Wear the Headset for illustrations Detaching the headband 1 Hold the assembly firmly in both hands with the headset in one hand and the ear cushion assembly of the wearing style attachment in the other 2 Gently pull the headset away from the headband attachment until it comes free If you have trouble pulling them apart try to rotate the boom arm about 30 and try again Figure
55. mpt generated by your mobile phone Speak the trigger for the number you want and allow the phone to dial Tip Your voice tags may work better if you record them using the headset rather than your phone s built in microphone This will make sure that the sound the phone hears coming from the headset when dialing will be the closest possible match to the recorded voice tag Figure 24 Answering a call To answer a call from any connected phone 1 You will hear a ring tone from the target phone Jabra PRO base and or headset Usually the touchscreen indicates which phone is ringing and if possible shows the incoming phone number The ringtone played in the headset normally also indicates which phone is ringing see also Section 7 3 Headset Controls and Signals Do one of the following 28 For desk phones without automatic ringtone detection In this situation you will hear your desk phone ring but will not hear a ringtone in your headset or see a ring indicator on the touchscreen Set the desk phone as the current target by touching the desk phone icon on the touchscreen or pressing the headset s multifunction button until you hear the desk phone audio indicator see also Section 6 2 The Target Phone Concept This is not necessary if you have a GN1000 handset lifter or electronic hookswitch connection that supports ring detection For all other types of phones The base automatically switches
56. nce If most users are gt 5m away from their bases you should roughly double the recommended area 51 9 USING JABRA PRO 9470 WITH A MOBILE PHONE Note this chapter applies only to Jabra PRO 9470 9 1 JABRA PRO BLUETOOTH SUPPORT The Jabra PRO 9470 Base features Bluetooth support which means that you can place and receive calls through your Bluetooth enabled mobile phone using your headset The headset however is based on DECT wireless technology which means that you cannot pair it directly with your mobile phone ia a FT RW C gt lt v Figure 42 Jabra PRO 9470 Base connections with Bluetooth From the mobile phone s point of view the Jabra PRO 9470 Base looks just like a standard Bluetooth headset with hands free headset and phone book access profile support The features available to you will depend on which of these are also supported by your mobile phone When using your headset with your mobile phone you should keep the mobile phone on your desk somewhere close to the base Most mobiles use Bluetooth Class 2 which supports a range of up to 10m The Jabra PRO 9470 Base also supports Bluetooth Class 2 See Chapter 6 Daily Use Calling Answering and Hanging Up for complete details about how to use your headset together with your mobile phone and other types of phones for day to day calling 52 9 2 PAIRING AND CONNECTING WITH OTHER BLUETOOTH DEVICES Pairing the Base with a Mobile Pho
57. nd gently pull them straight away from the socket inside the headset until they are free 40 8 Align the wired connector for your new battery with the socket inside the headset and press it all the way in If you have trouble you might have the connector upside down try the other way 9 Fold the wires beside the new battery in the wire groove and press the battery down into place in the headset Ensure that the battery label faces upwards for the correct orientation 10 Replace the speaker plate and insert and tighten each of the three screws you removed at the start of this procedure 7 5 STAYING WITHIN RANGE Jabra PRO supports a maximum range of up to 150m In practice you will probably find the range to be somewhat shorter due to physical obstructions and electromagnetic interference The sound in your headset will slowly deteriorate as you move farther from the base move back into range to restore sound quality If you move all the way out of range while talking all sound will stop but your call will be held open at the base for 60 seconds giving you a chance to move back in range after this time the current call will be terminated If you remain out of range for a long time you may need to re establish the DECT connection manually when you return e g by docking the headset to the base 76 NOISE BLACKOUT MICROPHONE JABRA PRO 9470 The Jabra PRO midi headset features an advanced two microphone Noise Blackout sys
58. ne To use Bluetooth you must set up the wireless communication between the Jabra PRO 9470 Base and your mobile phone by pairing them The setup wizard helps you to do this during the initial setup but you can run the wizard at any later time 1 Launch the mobile phone part of the setup wizard on the Jabra PRO base as described in Section 8 9 Re running the Setup Wizards This puts the base into pairing mode which causes it to advertise itself as available for pairing 2 Make sure that Bluetooth is active on your mobile phone and put your phone into Bluetooth pairing mode The exact procedure for doing this varies by mobile phone manufacturer and model see your mobile phone manual for details 3 Your phone now looks to see if any nearby Bluetooth devices are advertising themselves for pairing Use your phone s controls to identify and select the Jabra PRO 9470 device Your phone might also ask for the headset s pass code The pass code for all Jabra devices is 0000 four zeros w im im lim ra g RRRK 0000 4 Your phone attempts to connect to the base and then shows you the result of the attempt If the attempt fails please try again If you are still having trouble please check your mobile phone documentation and or contact technical support for Jabra and or your mobile phone Note All communications between your Jabra PRO 9470 Base and your mobile phone are encrypted so others
59. nected to your headset The headset informs you that the collision occurred by playing the ringtone associated with the incoming phone and updating the touchscreen but it is not able to place calls on hold You must therefore choose to answer the new call thus terminating your current call or to ignore the new call See Section 8 6 Managing Call Collision for complete details Call waiting Enables you to place a current call on hold to answer another call coming in or on hold on the same phone This feature is available only for selected softphones and mobile phones For mobile phones this feature depends on your network operator and subscription type See Section 8 7 Managing Call Waiting for complete details about how to manage call waiting 6 10 LISTENING TO MUSIC To listen to music from your PC use the Jabra Control Center and or its icon in the Windows notification area to open the audio link from the PC to the Jabra PRO base Provided no other phone lines are active your headset will then begin to play all of the sounds generated by your PC including music from your media player See also the Jabra PC Suite online help for details To listen to music from a mobile phone use the controls provided by your phone as described in its user manual Note also the following Music sounds best when you use wideband audio when possible See Section 8 11 Narrowband vs Wideband Audio If you are using a supported media player and sof
60. never you are not using your headset you should keep it in its recharge cradle as shown in the figure below It is held firmly in place by a magnet Note that placing it in its cradle is sometimes called docking the headset When the headset is docked correctly in the cradle an extra icon is displayed in the touchscreen s status bar See the section Using the Touchscreen Figure 11 Inserting the headset into the cradle for storage and charging 44 CONNECTING THE BASE TO YOUR DESK PHONE Identifying Your Desk Phone Features The way you connect and configure the Jabra Pro base will vary according to the type of desk phone you are using Check your phone by looking at its connectors and or documentation to see which of the following features it has then see the appropriate section below to learn how to connect your Jabra PRO base to the phone Standard desk phone This type of phone does not include any built in support for adding a headset You will therefore connect the Jabra PRO base between your desk phone s handset and body enabling you to use either the handset or headset All desk phones can be connected in this way Desk phone with headset port This type of phone provides a dedicated headset port usually at the back of the phone These phones typically also have a button on the front panel for switching between the headset and handset Desk phone with electronic hookswi
61. ns However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The user must place the base 8 20 cm or more from any personnel in order to comply with FCC RF exposure requirements Industry Canada Operation is subject to the following two conditions 1 This device may not cause interference and 2 This device must accept any interference including interference that may cause undesired operation of the device The term IC before the certification registration number only signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Patents and design registration pending international 64 14 GLOSSARY Bluetooth An open wireless protocol for exchanging data over short distances from fixed and mobile devices such as mobile ph
62. o retry you can retry the automatic setup or try a manual setup You can also choose to retry the cable setup 4 Continue until the wizard tells you that you are finished At this point all of your phones should be connected and your headset will be fully configured to work with each of them The remainder of this chapter provides extra information about each step of the setup process Refer to this chapter if you have trouble while working through the on screen setup wizard Tip You can re start the setup wizard manually at any time thereby re initializing some or all base and headset settings See Section 8 9 Re running the Setup Wizards for details 4 3 PREPARING THE BASE AND AND ASSEMBLING THE HEADSET Adjusting the Headset Cradle The headset cradle is already attached to the Jabra PRO base when it is delivered but you might want to adjust its angle in order to optimize for left or right handed docking To do this simply rotate the cradle until it sits at your preferred docking angle As you rotate the cradle you will feel it fit into a number of distinct positions on the base The figure below shows the angular range 90 to 45 degrees Figure 8 Adjusting the headset cradle angle on the base If at a later stage you need to remove the cradle for example to replace it with another simply rotate the cradle clockwise as far as possible then carefully pull it out from the base To attach re attach a headset cradle on the ba
63. o communication via a Jabra PRO 9400 headset is very limited as 64 bit encryption is used for the data stream 58 gt gt O gt O gt O gt O gt WHAT IS THE RANGE ON THE JABRA PRO 9400 SOLUTION Jabra PRO 9400 supports a maximum range of up to 150m base to headset In practice you may find the range to be somewhat shorter due to physical obstructions and electromagnetic interference The sound in your headset will slowly deteriorate as you move farther from the base Move back into range and sound quality is restored If you move all the way out of range while talking you will lose all sound but your call will be held open at the base for 60 seconds This gives you the chance to move back in range However after 60 seconds the current call will be terminated If you remain out of range for a longer time you may need to re establish the DECT connection manually when you return i e dock the headset to the base WHAT ABOUT CONFERENCE CALLS The Jabra PRO 9400 base is able to pair with one primary headset plus an optional and temporary secondary headset This allows you to share your conversation with another headset user for conference calling CAN I TURN THE HEADSET OFF TO SAVE POWER WHEN I M AWAY FROM THE BASE Yes Press and hold down the headset s multifunction button down for 5 seconds To turn the headset back on again simply dock it in its cradle or press the multifunction button Please note that this powe
64. o that your headset settings do not affect the sound level of your desk phone handset so you may be receiving less protection when using the handset Compliant with Directive 2003 10 EC of the European Parliament and Council of 6 February 2003 2 3 CARE AND MAINTENANCE Protect your base and headset just as you would any other type of sensitive electronic equipment If your Jabra devices require cleaning then consider the following advice If necessary clean the touchscreen with a standard computer screen cleaning solution such as dry wipes anti static screen cleaner and or prepackaged towelettes The headset headband neckband and ear hook can be wiped clean with a dry cloth if needed The cords and base unit can be dry dusted as required The leatherette ear cushion s can be cleaned or replaced When cleaning remove them and wipe with a damp cloth Avoid getting moisture or liquids into any button ports receptors or other openings Avoid exposing the product to rain 24 OTHER SPECIFICATIONS For complete technical specifications see Chapter 13 Technical Specifications 3 PRODUCT OVERVIEW 3 1 PACKAGE CONTENTS 1 Base 2 Headset cradle 3 Headset appropriate for your Jabra PRO model 4 Ear hook with earbud mounted not included with Jabra PRO 9460 Duo and two alternative earbuds 5 Headband not included with Jabra PRO 9460 Duo 6 Power adapter 7 Telephone cable 8 USB cable 9 Installation CD with Jabra PC Su
65. ogy uses dual microphones to capture sound intelligently filtering background noise only Other noise cancellation headsets cancel noise by cutting away audio frequency and reducing sound quality Used together with advanced DSP technology and Peakstop audio shock protection that monitors incoming audio volume sound is balanced to filter out background noise leaving both sides of the call with a natural sounding voice quality Pairing Creates a unique and encrypted link between two Bluetooth devices and enables them to communicate with each other Bluetooth devices will not communicate if they have not been paired Softphone A piece of software for making telephone calls over the Internet using a general purpose computer rather than using dedicated hardware Often a softphone is designed to behave like a traditional telephone sometimes appearing as an image of a phone with a display panel and buttons with which the user can interact A softphone is usually used with a headset connected to the sound card of the PC or with a USB phone 65 Softphone driver Establishes a control link between a softphone and your Jabra headset so you can answer and end mute and un mute and hold and resume calls using the buttons on your headset The actual call control functions available from your headset depend on the capabilities of the softpbhone and the Jabra headset model USB Bluetooth adapter Sometimes also called a dongle see above A PC m
66. one drivers on your PC The Jabra PRO setup wizard will remind you to do this Using a Jabra PRO 9470 Headset with a Mobile Phone Jabra PRO 9470 Base can connect to a mobile phone using Bluetooth the headset itself does not use Bluetooth To enable Bluetooth communication you must pair the two units The Jabra PRO setup wizard will help you to do this 14 42 THE QUICK START SETUP WIZARD To get started just power the base and then follow the set up wizard instructions on the touchscreen To run the setup wizard 1 Review the information outlined in Section 4 1 Setup Overview and Background It will help you understand the types of tasks that the setup wizard will ask you to do 2 Assemble the base and apply power to it See also Section 4 3 Preparing the base and and Assembling the Headset 3 The base automatically launches the setup wizard the first time you turn it on On each page of the wizard follow the instructions shown and then touch the next icon see also Section 8 2 Using the Touchscreen Note When the wizard is helping you set up your desk phone it will ask you to call the Jabra test server This enables the base to test its clear dial tone switch and mic level settings by exchanging signals with the test server See your Jabra PRO Quick Start Guide for a list of Jabra test server phone numbers also available on our web site If for some reason the connection to the test server fails you are prompted t
67. ones and headsets It is primarily designed for low power consumption with a short range power class dependent 1 meter 10 meters 100 meters based on low cost transceiver microchips in each device Bluetooth makes it possible for these devices to communicate with each other when they are in range Because the devices use a radio broadcast communications system they do not have to be in line of sight of each other DECT Digital Enhanced Cordless Telecommunications DECT is an ETSI standard for digital portable phones cordless home telephones commonly used for domestic or corporate purposes DECT can also be used for wireless broadband data transfers Dongle A small piece of hardware that connects to a computer typically portable like a USB Pen Although earlier use of dongles was to authenticate a piece of software the word dongle is now widely used to refer to a broadband wireless adapter In connection with Jabra products dongle is another term for USB Bluetooth adapter see below Dual microphones Dual microphones increase the amount of captured sound data enabling the device to more intelligently filter the background noise DSP technology then uses the microphones to determine the direction of the sound or noise based on the sound delay between the two microphones making it possible to filter out unwanted noise The DSP also uses the dual microphone system to significantly reduce stationary noise To eliminate the tinny
68. ookswitch solutions also provide ring detection Connecting to a Proprietary Headset Port Some types of desk phones provide a non standard headset port This is usually part of an advanced solution that also provides an electronic hookswitch These types of phones normally also include the standard handset ports described above but you should consider taking advantage of the proprietary connection if possible To use this type of connection you must purchase a special adapter designed to match the requirements of your desk phone and headset The adapter comes with instructions for how to connect it See also Section 4 6 Using a Handset Lifter or Electronic Hookswitch for more information about this type of solution 4 5 CONFIGURING THE JABRA PRO BASE FOR YOUR DESK PHONE When the touchscreen wizard is helping you set up your desk phone it will ask you to call a Jabra test server This enables the Jabra PRO base to test its clear dial tone switch and microphone level settings by exchanging signals with the test server Important Your headset will not work correctly with your desk phone until you have set both the clear dial tone switch and microphone level as described in this section You must repeat these procedures if you move the headset to a new type of desk phone Setting the Clear Dial tone Switch to find a Clear Dial tone Follow the procedure below to find the best position for the clear dial tone switch on the Jabra PRO base the
69. oth devices Jabra PRO 9470 supports Bluetooth for the purpose of adding a mobile phone to your headset solution However the Bluetooth pairing is completely independent of the DECT pairing mechanism described above See Section 9 2 Pairing and Connecting with Other Bluetooth Devices for details 43 Managing the DECT Connection Once you have paired the base and headset the base manages the connection automatically even as you take the headset out of range and or turn off the devices from time to time The connection will usually activate itself again automatically the next time the Jabra PRO Base and headset are turned on and in range However Jabra PRO also provides controls for managing the connection manually if necessary If you would like to drop the connection from the base to your headset use the base touchscreen menus as described in Section 8 8 Setting General User Preferences To connect a base and headset manually do one of the following Place the headset into its recharge cradle on the base Use the base touchscreen menus See Section 8 8 Setting General User Preferences for instructions 8 5 SETTING ACTIVE CALL AND AUDIO PREFERENCES When you are on a call you can access your call options and audio preferences by touching on the EI icon in the upper right hand corner as shown below This opens the Call Options menu 1 Mute enables you to mute unmute the microphone on your CALL OPTIONS headset You can also do e
70. oth of the following Aringing sound to indicate an incoming call can be especially useful when you are using a softphone or have the ringer disabled on your desk or mobile phone A soft clicking sound to provide feedback when you use the touchscreen This can help make using the touchscreen feel more like working with a physical control panel ve de a You can choose to enable disable one or both of the above audio features by adjusting your personal settings See Section 8 5 Setting Active Call and Audio Preferences for details about how to do this 8 11 NARROWBAND VS WIDEBAND AUDIO The Jabra PRO headset supports both wideband and narrowband audio but uses narrowband by default You should consider using wideband if you listen to music from your PC and or if your voice communication channels also support it Note however that wideband audio reduces battery talktime You are able to configure narrowband wideband operation individually for each phone type See Section 8 8 Setting General User Preferences for details about how to find these settings 49 8 12 CONFERENCE CALLING The Jabra PRO Touchscreen Base enables you to connect a secondary Jabra PRO headset to the base thereby adding another person to the conversation To begin a conference call dock the secondary headset with the base that will host the call You can do this either just before the call or at any time during the call The touchscreen will ask you to confirm
71. our choice of target phone For incoming calls on phones with ring detection as is the case with mobile phones most softphones and desk phones with a hook lifter or electronic hookswitch EHS the ringing phone is indicated by a large ringing icon and activating MFB green handset icon accepts the call When the incoming call ends the target phone returns to the selected target phone before the incoming call For phones where ring detection is not possible you have to change the target phone manually before you can accept the call In this case when the call ends the target phone is the phone for which you accepted the call For maximum convenience set the target phone to the phone which you are most likely to use for outgoing calls 25 Note if the target phone is shown greyed out on the touchscreen it means that the phone has become disconnected This can only occur with mobile or softphones You need to either re connect the phone or touch another phone on screen to select a different target See the figure below Figure 19 A disconnected target phone is shown greyed out on the touchscreen 63 HOWTO MAKE A CALL Figure 20 Placing a call with your headset and desk phone To place a call through your desk phone T 2 If necessary set the desk phone as the current target for your headset see also Section 6 2 The Target Phone Concept Do one of the following to get a dial tone If you a
72. port Full call handling for Skype Microsoft Office Communicator and Cisco IP Communicator other softphones see headset as a standard sound card support for additional softohones may be added via driver updates for the PC For the latest updates see jabra com pcsuite on the web Theft protection Kensington Security Slot standard This product contains font software programs which generate human readable typeface designs Font Software on base display The Font Software family is Frutiger Next licensed to GN Netcom by Linotype 63 13 9 JABRA PRO 9470 BASE BLUETOOTH SUPPORT In addition to the common specifications listed above the Jabra PRO 9470 Base also includes Bluetooth support with the following specifications Bluetooth version BT 2 0 Class 2 Bluetooth range Up to 10m Class 2 Bluetooth profiles Headset profile HSP 1 1 hands free profile HFP 1 5 device identification profile DIP 1 3 phone book access profile PBAP 1 0 Bluetooth paring table 1 trusted device headset Simultaneous Bluetooth connections 1 headset 13 10 PRODUCT DISPOSAL Please dispose of the headset according to local regulations and recycle when possible Do not dispose as household waste Do not dispose of the headset in a fire as the battery may explode Batteries may also explode if damaged 13 11 CERTIFICATIONS AND SAFETY APPROVALS CE This product is CE marked according to the provisions of the R amp TTE Directi
73. r cycle is the equivalent of resetting the headset WHAT IS THE TALK TIME FOR A JABRA PRO 9400 HEADSET About 8h for wideband talk mode and up to 10h for narrowband talk mode MY HEADBAND EARHOOK NECKBAND IS BROKEN HOW DO I GET ANOTHER ONE Simply contact your local Jabra supplier and place an order You can find the part numbers in the section called Optional Accessories in the user manual I CAN T CONTACT THE DIAL IN SERVER WHAT SHOULD I DO Let the touch screen wizard guide you you can retry the automatic setup or try a manual setup of your desk phone You can also choose to retry the cable setup See the section called Configuring the Jabra PRO 9400 base for your desk phone in the user manual for more information Range varies according to the environment in which the headset is used 59 12 GETTING ASSISTANCE If you are having problems with your headset solution that are not addressed by the information in this manual then please feel free to contact Jabra technical support at any the locations listed below 12 1 EUROPE Web for the latest support info and online User Manuals www jabra com Phone Belgique Belgium 49 0 8031 2651 72 E mail techsupport gn com Czech Republic 800 522 722 support cz gn com Danmark 45 45 75 99 99 support dk gn com Deutschland 49 0 8031 2651 72 techsupport gn com Espana 34916 398 064 info gnnetcom es France 33 0 130 589 075 techsupport gnnetcom fr Itali
74. re using a handset lifter or electronic hookswitch Open the audio link to the headset by doing one of the following tap the headset s multifunction button or touch the call icon on the base touchscreen You should now hear a dial tone If you do not have a handset lifter or electronic hookswitch Open the audio link to the headset by doing one of the following tap the headset s multifunction button touch the call icon on the base touchscreen or lift the headset from the base if enabled see Section 8 13 Headset Docking Operation Then lift your desk phone handset from the receiver and set it aside or press the headset button if your desk phone has one to get a dial tone Dial the number using your desk phone s buttons 26 Calling through a Softphone Figure 21 To make acall on your softphone simply dial as usual while wearing the headset To place a call through your softphone dial the number or choose a contact using your softphone program The audio connection to your headset will open automatically as soon as your recipient s phone begins ringing Notes If you are using an unsupported softphone you might need to use Jabra Control Center to open the audio link from your softphone to your headset before dialing See the PC Suite online help for details See also Chapter 5 Installing and Running the Jabra PC Suite Jabra PRO includes call handling e
75. rrent headset battery level as follows Whenever the battery is low the headset multicolor LED will display red for all of its usual signals While the battery is low you will hear an audio signal two quick low tones every minute or so in the headset When the headset is paired with a touchscreen base you can read the current battery level on the touchscreen Recharging the Headset To recharge your headset battery place the headset in its cradle on the base See also Section 4 3 Preparing the base and Assembling the Headset How to replace the battery If you begin to notice that you get significantly less talk time between battery charges it might be time to replace the battery To replace the headset battery 1 Order a Jabra PRO battery replacement kit from Jabra contact your Jabra representative or see our web site for details 2 Remove the wearing style attachment from your headset see also Section 7 2 Attaching or detaching a Wearing Style 3 Place the headset down on a table with the speaker facing up 4 Use the screwdriver supplied with the battery replacement kit to remove the three screws indicated in the figure below 6 The battery is the rectangular component now visible in the center of the headset body Gently pry the battery up and out of the headset The battery will remain attached to the headset by a pair of very thin wires 7 Grab the two wires that connect the old battery to the headset a
76. s as shown in figure 43 above 55 10 RECORDING YOUR CALLS The Jabra PRO touchscreen base enables you to record your conversations using third party software on your PC Controls for working with this feature are included in the touchscreen menus IMPORTANT Never record conversations with people without first informing them that you are doing so and getting their permission Recording people surreptitiously may be against the law and can also lead to law suits There are settings to enable recording both in the Call Options menu see section Setting Active Call and Audio Preferences and the Settings menu see section Setting General User Preferences Refer to the menus shown here on this page CALL OPTIONS Speaker Volume Hold Enable recording The setting in the Settings menu is the default value recording enabled or recording disabled that applies to any call The equivalent setting is available in the Audio tab for your Jabra device in Jabra Control Center Language For an active call it is then possible to override this default by accessing the Call Options menu and either enable or disable recording Note that the setting in Call Options only applies to the current active call Enable Recording y Disable audio detection 56 Q A gt O gt gt O gt O gt 1 FAQS AND TROUBLESHOOTING HOW CAN I USE MY HEADSET WITH MY MOBILE PHONE JABRA PRO 9470 ONLY
77. se The headset must be within range of the base for this to happen Consider the figure below Figure 43 Mobile phone connection is lost The mobile phone icon is greyed out indicating that the connection is lost To reconnect manually do the following 1 Touch the greyed out mobile phone icon to make it the target See the figure below Figure 44 Mobile phone is the target 2 Touch the Bluetooth button on the mobile phone icon This causes the base to start reconnecting to the mobile phone indicated by the flashing Bluetooth icon See the figure below Figure 45 Mobile phone is the target 54 3 When the mobile and base are reconnected which means that the connection to the headset is also restored via the base the mobile phone target icon is no longer greyed out as shown in the figure below Figure 46 Mobile phone and base are reconnected Conversely if you want to force the headset to disconnect the mobile phone do the following 1 Touch the mobile phone target icon to view the Mobile Phone menu See the figure below MOBILE PHONE Disconnect Figure 47 Mobile Phone menu 2 Touch Disconnect This causes the base and also the headset to disconnect the mobile phone indicated by greyed out target icon with the Bluetooth button See figure 44 above 3 Touch a different phone icon to select a different connected target Suppose you select the desk phone as the new target the touchscreen i
78. se hold the cradle against the base so that the large and small pins on either side of the cradle post align with the matching slots on either side of the hole on the base Then simply push it into the base 15 Applying Power to the Base Connect the mains power adapter to the port marked FD on the base and then plug the adapter into a mains power socket as shown in the figure below Figure 9 Powering the base Assembling the Headset Jabra PRO headsets other than the Jabra PRO 9460 Duo can be worn in any of several wearing styles including headband ear hook and neckband Ear hook and headband wearing style attachments are included in the standard packages The neckband is included as standard for Jabra PRO 9470 but must be ordered separately for Jabra PRO 9460 Jabra PRO 9460 Duo is always worn as a headband and does not require any assembly Figure 10 Assembling and wearing the Jabra PRO headset in various styles Choose a style and assemble the headset so that it will fit to your preferred ear See Section 7 2 Attaching or detaching a Wearing Style for detailed instructions Important Regardless of which wearing style you choose always be sure to adjust the headset so that the microphone is positioned as close to your mouth as possible This will maximize the noise cancelling effect of the microphone and make sure that you voice comes through loud and clear 16 Placing the Headset in its Cradle Whe
79. seconds O Repeats indefinitely O Green 300ms Red 100ms Off 300ms Off 500ms Green 300ms Red 100ms Off 300ms Off 500ms Not connected Green 300ms Red 100ms Off 1500ms Off 1700ms Repeats for 60 seconds O Repeats indefinitely O Blue 100ms Red 100ms Off 300ms Off 300ms Blue 100ms Red 100ms Call active Off 2000ms Off 2000ms Repeats indefinitely Repeats indefinitely O O Blue 100ms Red 100ms Off 300ms Off 300ms Blue 100ms Red 100ms Ringing Off 1000ms Off 1000ms Repeats indefinitely O Repeats indefinitely O 38 Headset state LED when battery level is good LED when battery level is low Power turned on Green 100ms Off 100ms Repeats to a total of 4 times O Green 100ms Off 100ms Repeats to a total of 4 times O Power turned off Red 100ms Off 100ms Repeats to a total of 4 times O Red 100ms Off 100ms Repeats to a total of 4 times O Pairing Constant blue O Constant red O Pairing succeeded Blue 100ms Off 100ms Repeats to a total of 5 times O Red 100ms Off 100ms Repeats to a total of 5 times O Charging Constant yellow O Fully charged in cradle no light N A Table 6 Headset visual signals and their meanings 39 7 4 BATTERY INDICATORS RECHARGE AND REPLACEMENT Battery indicators The headset and touchscreen base indicate the cu
80. t recharge cradle Call waiting control for managing multiple calls to your softphone or mobile phone Call collision control for managing multiple calls to different phones such as desk and soft phones Mass deployment features enable IT managers to load identical settings onto any number of bases via the USB connection 2 IMPORTANT SAFETY INFORMATION 2 1 READ THE SAFETY BOOKLET WARNING Your headset includes a Warning amp Declaration guide Do not attempt to assemble or use your headset before you have thoroughly read and understood the Warning amp Declaration booklet If you did not receive the booklet please contact your Jabra representative before continuing 2 2 PROTECTING YOUR HEARING WITH SAFETONE WARNING Because a headset is held firmly against your ear sudden loud sounds pose a potential hearing risk Furthermore the more you use your headset each day the lower the maximum volume must be to protect against eventual hearing loss Jabra PRO headsets provide effective measures that protect you against both of these types of dangers see below SafeTone consists of two components PeakStop and Intellitone PeakStop Acoustic Shock Protection Your Jabra PRO headset automatically suppresses sudden loud sounds over 118dB A thereby protecting your ears from acoustic shock This system is called PeakStop which is only available from Jabra Intellitone Noise Exposure Protection Jabra PRO he
81. tch This type of phone is able to place or answer a call automatically when you press the multifunction button on your headset This requires a desk phone that includes an electronic hookswitch feature and also requires an extra adapter cable from Jabra Please see our web site and or refer to your telephone s user manual for details about electronic hookswitch compatibility Desk phone with GN1000 Remote Handset Lifter A handset lifter physically lifts your handset from your desk phone when needed thereby creating a solution that works similarly to an electronic hookswitch The GN1000 Remote Handset Lifter is available separately please speak to your Jabra dealer for details Connecting to a Desk Phone without a Headset Port If your desk phone does not include any built in support for adding a headset then connect the Jabra PRO base between the handset and the desk phone body as described below Figure 12 Connecting to a desk phone without a headset port On your desk phone unplug the handset cable from the phone body at the phone body side 2 Plug the loose end of your handset cord to the port marked E on the base 3 Connect the telephone cord included with your headset from the port marked E on the Jabra PRO base to the handset port on your desk phone body 4 Your base and desk phone are now connected Note however that you must still configure the base for your specific desk phone model The setup wizard usually h
82. tem that will help ensure that your voice will be clear and easy to understand even when you are sitting in a crowded office or other noisy environment It works by using a pair of directional microphones one facing towards your mouth and one facing away These two signals are combined inside the headset which subtracts the room noise signal from the voice signal leaving only your voice behind This system works best when the headset s voice microphone is placed as close as possible to your mouth and when the out facing microphone is completely unblocked Avoid covering the out facing microphone with your hand or any other substance Some users assume that blocking the out facing microphone will reduce noise but the opposite is true 7 7 NOISE CANCELLING MICROPHONE JABRA PRO 9460 AND 9460 DUO The Jabra PRO 9460 and 9460 Duo feature electronic noise cancelling which will help reduce the noise transmitted by your headset making your voice easier to hear and understand For best results always make sure to place the microphone as close to your moth as possible 41 8 THE JABRA PRO TOUCHSCREEN BASE This chapter describes how to work with the features of the Jabra PRO Touchscreen Base See also Chapter 3 Product Overview for detailed diagrams 8 1 BASE CONNECTIONS AND SETUP For details about how to set up the base and connect it to your various phones please see Chapter 4 System Setup and Connections 8 2 USING THE TOUCHSCR
83. the target phone to the one that is ringing as indicated by the touchscreen icon and ringtone in the headset You do not need to change the target manually 2 Do one of the following to answer the call For desk phones without automatic ringtone detection Open the audio link to the headset by doing one of the following tap the headset s multifunction button touch the call icon on the base touchscreen or lift the headset from the base if enabled see Section 8 13 Headset Docking Operation Then lift the handset from your desk phone and set it aside or press the desk phone headset button if present to answer the call In this case lifting the headset from its charging cradle will not open the audio link because the base cannot tell that a phone is ringing For all other types of phones and desk phones Do one of the following Tap the multifunction button touch the answer call icon on the touchscreen or lift the headset from its cradle 6 5 HANGING UP Figure 25 Hanging up To terminate the current call when no calls are on hold do one of the following Fordesk phones without a handset lifter or electronic hookswitch Place the desk phone handset back onto its receiver or press the desk phone headset button if present to terminate the call Then close the audio link to the headset by doing one of the following tap the headset multifunction button touch the end call icon on the base touchscreen or
84. tion about that product 23 5 INSTALLING AND RUNNING THE JABRA PC SUITE 5 1 JABRA PC SUITE FEATURES The Jabra PC Suite is a collection of programs that support and expand your headset s features It enables you to Control several types of softohone programs from your headset Configure the base and headset from your PC Update the firmware for your base and headset Save and recall headset configuration to from your PC Upload language packs for touchscreen menus 5 2 INSTALLING THE JABRA PC SUITE Installation instructions and a setup program for Jabra PC Suite are included on the CD ROM that came with your Jabra PRO headset You can also download the latest version of the package from the Jabra web site Please see the documentation included on the CD or in the download package for instructions and system requirements 5 3 JABRA PC SUITE DOCUMENTATION All programs of the Jabra PC Suite include complete online help Where appropriate this manual refers to settings and features provided by the Jabra PC Suite but please see the online help for complete details about all software features 5 4 FIRMWARE UPDATES Firmware is software that runs inside many types of electronic devices including your Jabra base and headset Occasionally Jabra may release updates that can improve performance and or add new functionality to your base and headset Obtaining Firmware Updates Visit the Jabra web site to find out if firmware updat
85. tphone on your PC then the Jabra softphone driver will automatically pause the music when a call comes in You must manually restart the music however 31 7 THE JABRA PRO HEADSET This chapter provides in depth details about the Jabra PRO headset See also Chapter 3 Product Overview for detailed diagrams 7 1 HOW TO WEAR THE HEADSET Jabra PRO headsets are available in a variety of styles which affect both the headset functionality and the wearing options available to you Depending on your model you may be able to wear your headset in any of several styles by attaching accessories to the basic unit Headset Style Jabra PRO Model Wearing Style Options Ear hook Flex 9460 Headband Neckband Flex Duo 9460 Duo Dual speaker headband Ear hook Midi 9470 Headband Neckband Table 2 Wearing styles available for each model of Jabra PRO headset All styles can be worn on either the left or right ear except for the flex duo which is a headband that provides a speaker for each ear Important Regardless of which wearing style you choose always be sure to adjust the headset so that the microphone is positioned as close to your mouth as possible This will maximize the noise cancelling effect of its microphone and make sure that you voice comes through loud and clear Note If you choose the ear hook it is important that you adjust its height to suit your ear This will make a big difference in your co
86. tronic hookswitch then you can take advantage of this feature by purchasing and installing the appropriate type of electronic hookswitch adapter for your phone Adapter requirements can be very different between desk phone models Please see our web site and or refer to your telephone s user manual for details about electronic hookswitch compatibility You can configure the connection using either the touchscreen wizard or the Jabra PC Suite Figure 16 1 Connecting using an electronic hookswitch adapter Jabra LINK series To connect the Jabra PRO base to an electronic hookswitch port 1 Make sure that you have purchased the correct electronic hookswitch adapter for your desk phone model from Jabra 2 Connect the electronic hookswitch adapter as described in the cabling guide included with the adapter 3 Configure the Jabra PRO base to communicate correctly with your model of desk phone The required standard is clearly printed on a label attached to the hookswitch cable The touchscreen setup wizard will automatically ask for this during initial setup see also Section 8 9 Re running the Setup Wizards for instructions about how to make this setting at any time after the initial setup 4 Check the documentation for your desk phone to see which if any steps are required to configure your desk phone to use the electronic hookswitch 47 CONNECTING THE BASE TO YOUR COMPUTER Connect the touchscreen base to your computer if you would like to
87. ts occasionally Two slow medium pitch notes along rest and then two more repeats occasionally Pairing succeeded Three slow tones ending on a medium high note Error such as pairing failed Three quick tones followed by a lower long tone Di VD VDIVIYV YD YD DIDI Ds YD DI VYDIVYV IY YU DW Table 5 Headset signal tones and their meanings 37 Choosing Voice or Tones for Target indicators The headset is capable of playing either a tone or a human voice when you change the target phone thus telling you what the new target is The human voice is always in English regardless of your other language settings By default the human voice will be played However if you do not like hearing the English voice you can switch to using the tones To change this setting use the Jabra Control Center program of the Jabra PC Suite running on your PC See the online help for complete details Headset Visual Indicators LED The headset includes a multicolor LED which indicates the state of the headset as outlined in the table below During charging the headset state LED indication is shown interspersed with a constant yellow light which shows the headset is charging Once fully charged only the state LED indication is shown no charging light while fully charged Headset state LED when battery level is good LED when battery level is low Blue 200ms Red 100ms Off 4800ms Off 4900ms Idle Repeats for 60
88. until it clicks into place snap to click Refer to the figure in the section 4 3 Assemble the Headset earlier in this manual If you have trouble pressing them together try to rotate the boom arm about 30 and try again 3 Turn the headset in the socket to ensure that it is mounted correctly 4 Put onthe neckband and headset assembly 5 Turn the headset boom arm so that the microphone is right in front of the corner of your mouth See also Section 7 1 How to Wear the Headset for illustrations Detaching the neckband 1 Hold the assembly firmly in both hands with the headset in one hand and the ear cushion assembly of the neckband attachment in the other 2 Pull the headset away from the ear cushion assembly of the neckband attachment until it comes free If you have trouble pulling them apart try to rotate the boom arm about 30 and try again 7 3 HEADSET CONTROLS AND SIGNALS All Jabra PRO headsets feature a collection of controls and indicators that enable you to manage and monitor your calls These are 1 Multifunction button This button is located near the back of the headset Through a combination of taps double taps short presses and long presses you will be able to execute all of the most needed functions including answering a call hanging up switching between held calls and more 2 Touch panel This touch sensitive panel is similar to the touch pad included with many laptop computers It enables you to ad
89. ust have a Bluetooth adapter in order to communicate with other Bluetooth devices While some desktop computers and most recent laptops come with a built in Bluetooth adapter others require an external one Bluetooth allows multiple devices to communicate with a computer over a single adapter Wideband audio Sometimes also called HD Audio this is an audio technology used in telephony It extends the frequency range of sound travelling over telephone lines resulting in higher quality voice transmission The range of the human voice extends from 80 hertz to 14 000 hertz Traditional or narrowband telephone calls limit audio frequencies to the range of 300 to 3400 hertz Wideband audio eliminates the majority of bandwidth limitations and transmits in the range of 30 hertz to 7000 hertz or higher Dispose of the product according to local standards and regulations WWW jabra com weee 66 A BRAND BY GNI Netcom 2009 GN Netcom A S All rights reserved Jabra is a registered trademark of GN Netcom A S All other trademarks included herein are the property of their respective owners The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of such marks by GN Netcom A S is under license Design and specifications subject to change without notice MADE IN CHINA X TYPE 9400HS BS www jabra com 32 00685 RevD
90. ve 99 5 EC Hereby GN declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC For further information please consult http www jabra com Within the EU this device is intended for use in Austria Belgium Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Poland Portugal Slovakia Slovenia Spain Sweden The Netherlands United Kingdom and within EFTA in Iceland Norway and Switzerland FCC This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Users are not permitted to make changes or modify the device in any way Changes or modifications not expressly approved by Jabra will void the user s authority to operate the equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communicatio
91. will not be able to intercept and understand your conversation Establishing this encryption is an important part of the pairing process Managing Bluetooth Connections Just because two devices are paired does not necessarily mean they are connected which means that the link between them is active Usually the base manages its Bluetooth connection automatically even as you take the mobile phone out of range and or turn off the devices from time to time However Jabra PRO does provide controls for managing the connection manually if necessary as described below To drop the connection from the base to your mobile phone for example because you would like to connect your mobile phone to another device do one of the following Use the base touchscreen menus as described in Section 8 8 Setting General User Preferences Use the menu system on your mobile phone as described in your phone s documentation If two paired devices are turned on and in range but fail to connect automatically you can connect manually using the base and or mobile phone menu commands 53 9 3 FORCING RECONNECTION DISCONNECTION VIA THE TOUCHSCREEN If the base and therefore also the headset loses the connection to the mobile phone e g if you take it out of range it periodically attempts to reconnect every 15 secs for the first 3 hours and then every 40 secs indefinitely You can instead force the headset to reconnect with it via the touchscreen ba
92. y time At least 100h Operating temperature range at 10 C to 60 C Note The headset features an temperature dependant charging algorithm that prevents the battery from being charged during extreme temperatures about 0 to 45 deg C Battery charge time 2 hours Shelf life Holds a charge for at least 6 months in the off state before recharge is required Replacement Battery lifetime is usually about 3 years with regular use Contact your Jabra dealer for details about how to order a battery replacement kit for your headset 62 13 7 MATERIALS AND ALLERGIES The headband attachment is made of stainless steel and does not have a nickel coated surface Nickel release from the headband is 0 02 ug cm week which is well below the 0 50 ug cm week limit established by EU Directive 94 27 EF The stainless steel alloy was tested for nickel release in accordance with the European standard EN 1811 1998 Other wearing style attachments are made of plastic and contain no known allergens The leatherette ear cushions do not contain vinyl The products contain no nickel chrome or natural rubber that can come into contact with users skin 13 8 TOUCHSCREEN BASE All Jabra PRO bases described in this manual meet the following specifications model differences are noted where relevant The 9470 base also supports Bluetooth which is specified in the next section Dimensions 160mm x 94mm x 82mm Wireless standard DECT and DECT 6 0
93. y until the end of the next or current call This feature is meant to facilitate conference calling Touch the confirm icon to pair them touch the cancel icon to prevent pairing while still charging the headset If you dock a headset to a Jabra PRO 9400 base with which it is already paired no pairing notification appears For more information see the section called Pairing and Connecting the Base and Headset in the user manual CAN I PAIR MY HEADSET DIRECTLY WITH A THIRD PARTY DECT PHONE No you can only pair the headset with a Jabra PRO 9400 base it is not Generic Access Profile GAP compliant This is because Jabra PRO 9400 uses an enhanced version of the DECT standard thereby enabling many of its advanced call handling features These enhancements are not supported by third party manufacturers WHY DOESN T MY COMPUTER DETECT THE JABRA PRO 9400 BASE Try connecting the base to another USB port on the PC Also please note that it is recommended to have a direct connection i e with no USB hub in between WHY DOESN T MY HEADSET WORK WITH MY DESK PHONE SOFTPHONE MOBILE PHONE JABRA PRO 9470 ONLY Please check the following Make sure the headset is charged The LED lights a constant yellow color while charging then shows no light at all only state indication when fully charged Make sure the headset is within range of the base up to 150m and that the mobile is within range of the base up to 10m

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