Symantec Norton AntiVirus 2010, 1 user, Win, ES
Contents
1. Symantec to report as spam or as incorrectly identified as spam These email messages may contain personally identifiable information and will be sent to Symantec only with your permission and will not be sent automatically If you send such messages to Symantec Symantec will use them only for the purpose of improving the detection ability of Symantec s antispam technology Symantec will not correlate these files with any other personally identifiable information The IP address of the computer on which the Software is installed as well as other general statistical information used for license administration product analysis and for improving product functionality This information will not be correlated with any personally identifiable information The collected information as set out above is necessary for the purpose of optimizing the functionality of Symantec s products and may be transferred to the Symantec group in the United States or other countries that may have less protective data protection laws than the region in which You are situated including the European Union but Symantec has taken steps so that the collected information if transferred receives an adequate level of protection Symantec may disclose the collected information if asked to do so by a law enforcement official as required or permitted by law or in response to a subpoena or other legal process In order to promote awareness detection and pr2. THE DESIGN DEVELOPMENT FABRICATION TRAINING OR TESTING OF CHEMICAL BIOLOGICAL OR NUCLEAR MATERIALS OR MISSILES DRONES OR SPACE LAUNCH VEHICLES CAPABLE OF DELIVERING WEAPONS OF MASS DESTRUCTION IS PROHIBITED IN ACCORDANCE WITH U S LAW 10 General This License Agreement will be governed by the laws of the State of California United States of America This License Agreement is the entire agreement between You and Symantec relating to the Software and i supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to its subject matter and ii prevails over any conflicting or additional terms of any quote order acknowledgment or similar communications between the parties Notwithstanding the foregoing nothing in this License Agreement will diminish any rights You may have under existing consumer protection legislation or other applicable laws in Your jurisdiction that may not be waived by contract This License Agreement shall terminate upon Your breach of any term contained in this License Agreement and You shall cease use of and destroy all copies of the Software and Documentation The disclaimers of warranties and damages and limitations on liability shall survive termination This License Agreement may only be modified by the Documentation or by a written document that has been signed by both You and Symantec Should You have any questions concerning this L
3. double click the Manual folder 4 Double click the PDF You can also copy the user guide to your computer and read it from there To read the user guide that you copied to your computer 1 Go to the location into which you copied the PDF 2 Double click the PDF Accessing the Symantec Web site You can access the Symantec Web site from your product or from a browser To access the Symantec Web site in your browser 1 Open your Web browser 2 Goto the following URL www symantec com 26 Getting started For more information Responding to emergencies This chapter includes the following topics Using the Norton Bootable Recovery Tool if you cannot install the product Downloading the Norton Bootable Recovery Tool Using the Norton Bootable Recovery Tool if you cannot install the product If the installation of your product fails you can use the Norton Bootable Recovery Tool on your product disc The Norton Bootable Recovery Tool helps you to check your computer for the risks that can prevent successful installation To use the Norton Bootable Recovery Tool if you cannot install the product 1 Insert your product disc into the drive 2 Exit all programs and restart your computer 3 When you see the message Press any key to boot the computer from CD or DVD press Enter 4 Inthe Norton Bootable Recovery Tool window select your language and then click OK 5 Type your Norton Product Key and then click
4. IF YOU ARE LOCATED IN EUROPE THE MIDDLE EAST OR AFRICA SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND SYMANTEC BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING THE I AGREE OR YES BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY OR LOADING THE SOFTWARE YOU AGREE TO THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS CLICK THE CANCEL OR NO BUTTON OR OTHERWISE INDICATE REFUSAL MAKE NO FURTHER USE OF THESOFTWARE AND CONTACT YOUR VENDOR OR SYMANTEC CUSTOMER SERVICE USING THE CONTACT DETAILS IN SECTION 10 OF THIS LICENSE AGREEMENT FOR INFORMATION ON HOW TO OBTAIN A REFUND OF THE MONEY YOU PAID FOR THE SOFTWARE LESS SHIPPING HANDLING AND ANY APPLICABLE TAXES EXCEPT IN CERTAIN STATES AND COUNTRIES WHERE SHIPPING HANDLING AND TAXES ARE REFUNDABLE AT ANY TIME DURING THE SIXTY 60 DAY PERIOD FOLLOWING THE DATE OF PURCHASE 1 License The software including any accompanying features and services and documentation including any product packaging the Documentation that accompanies this License Agreement collectively the Software is the property
5. does not warrant that the Software will meet Your requirements or that operation of the Software will be uninterrupted or that the Software will be error free TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY 7 Disclaimer of Damages SOME STATES AND COUNTRIES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE IN NO EVENT WILL SYMANTEC OR ITS LICENSORS BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR SIMILAR DAMAGES INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO CASE SHALL SYMANTEC S OR ITS LICENSORS LIABILITY EXCEED THE PURCHASE PRICE WHICH YOU PAID FOR THE APPLICABLE SERVICE PERIOD The disclaimers and limitations set forth above will apply regardless of whether You accept the So
6. of Symantec or its licensors and is protected by copyright law Although Symantec continues to own the Software after Your acceptance of this License Agreement You will have certain rights to use the Software during the Service Period The Service Period shall begin on the date of Your initial installation of the Software regardless ofthe number of copies that You are permitted to use in accordance with Section 1 A of this License Agreement and shall last for the period of time set forth in the Documentation or the applicable transaction documentation from the authorized distributor or reseller from which You obtained the Software The Software may automatically deactivate and become non operational at the end of the Service Period and Youwill not be entitled to receive any feature or content updates to the Software unless the Service Period is renewed Subscriptions for renewals of the Service Period will be available in accordance with Symantec s support policy posted at http www symantec com techsupp support_policy html This License Agreement governs any releases revisions updates or enhancements to the Software that Symantec may make available to You Except as may be modified by the Documentation and subject to Symantec s right to terminate for Your breach pursuant to Section 9 Your rights and obligations under this License Agreement with respect to the use of this Software are as follows During the Servi
7. retail product select Activate Now If the product came installed on your computer select Renew Now You can also activate or renew the subscription of your product from any non admin user account 2 Click OK 3 Follow the on screen instructions to activate or renew your product 4 Inthe window that appears click Done To activate your product from the main window 1 Inthe Norton AntiVirus main window do one of the following If you purchased a subscription version of a retail product click Activate Now If the product came installed on your computer click Express Renewal You can also activate or renew the subscription of your product from any non admin user account 2 Follow the on screen instructions to activate or subscribe your product 3 Inthe window that appears click Done About problems during activation If you cannot connect to the Symantec servers to activate your product first check your Internet connection You then need to see if you have parental control software either installed or through your ISP that might block the connection A connectivity problem can occur if you use parental control software If you suspect that parental controls might block the connection you can configure the parental controls so that they do not block the activation procedure You need to log on to your 20 Getting started Exploring the main window parental control software or to the Internet through your I
8. with the exception of our Virus and Spyware Solution service Service and Support Solutions 31 Support policy Email Submit your question on our Web site and receive a response by email Email support has a slower response time when compared to chat or phone Email support is free Phone Speak to a support representative in real time To contact a support representative please visit the Symantec support Web site at the following URL www symantec com globalsupport The online support option is displayed first followed by the contact options where you can select the type of support you prefer Support policy When Symantec announces that a product will no longer be marketed or sold telephone support is discontinued six months after the termination announcement Technical information on these products may still be available through the support Web site at the following address www symantec com globalsupport Symantec reserves the right to change its support policies at any time without notice You can view the latest version of the support policy at the following URL www symantec com supportpolicy 32 Service and Support Solutions About keeping your subscription current About keeping your subscription current Subscription period lengths vary by Symantec product To maintain uninterrupted protection you must keep your subscription up to date If you do not renew your subscription you cannot obtain upd
9. I Agree to accept the License Agreement 6 Click Start Scan 28 Responding to emergencies Downloading the Norton Bootable Recovery Tool 7 After the scan is completed remove the disc from the drive and restart your computer Downloading the Norton Bootable Recovery Tool If the installation of your product fails you can download the Norton Bootable Recovery Tool The Norton Bootable Recovery Tool helps you to check your computer for the risks that can prevent successful installation Before you begin you should close all open programs on your computer and ensure that you are connected to the Internet To download the Norton Bootable Recovery Tool 1 Go to the following URL http www norton com recoverytool 2 Follow the on screen instructions Service and Support Solutions About Support amp If you have Norton SystemWorks Norton 360 Norton Internet Security or Norton AntiVirus you can access Support through the product after it is installed See the section One Click Support for more details For all other products to help you find an answer to your query or issue we have two support options available Details of each option are explained in the relevant section Self Help Contact Support Support offerings may vary based on the language or product One Click Support This feature is available for Norton 360 Norton Internet Security and Norton AntiVirus If your product isn t in
10. Norton AntiVirus 2010 User Guide See back cover for Quick Installation We protect more people from more online threats than anyone in the world N rton Care for our Environment It s the right thing to do Symantec has removed the cover from this manual to reduce the Environmental Footprint of our products Norton AntiVirus User Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 17 0 Copyright 2009 Symantec Corporation All rights reserved Symantec the Symantec Logo Norton Ghost GoBack LiveUpdate Norton AntiSpam Norton AntiVirus Norton Internet Security Norton 360 and Norton SystemWorks are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U S and other countries Windows is a trademark of Microsoft Corporation Portions of this product Copyright 1996 2008 Glyph amp Cog LLC Other names may be trademarks of their respective owners Symantec the Symantec Logo Norton the Norton Logo and Norton Online Backup are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U S and other countries Microsoft Windows and Windows Vista are trademarks or registered trademarks of Microsoft Corporation Mozilla and Firefox are registered trademarks of Mozilla Foundation Safari is a trademark of Apple Inc registered
11. SP as an administrator to change your configuration Exploring the main window When you start Norton AntiVirus the main window opens The main window provides access to all Norton AntiVirus features options Help and Support To explore the main window n Neto Norton 1 Start Norton AntiVirus tiVirus Di me a 2 On the top of the main window click the link that you want to explore Your options are Lets you submit feedback about your experience with your Norton product Lets you manage all of your Norton product information from one location Lets you view Norton Help Center Norton One Click Support Tutorials Check for New Version Subscription Status and About Norton AntiVirus information Getting started 21 Exploring the main window 3 Onthe left side of the main window click the option that you want to explore Your options are Lets you view the security status of your computer Lets you view and monitor all Norton specific background tasks that Norton AntiVirus runs during idle time Lets you monitor the overall system CPU usage and the Norton specific CPU usage Lets you view and monitor your system activity Lets you SmartScan the files on your computer 4 Inthe center of the window click Settings in the category pane that you want to explore Your options are Helps you secure the data on your computer from viruses and other threats Helps you secure your system fro
12. and then click OK Click the User License Agreement link and read the agreement After you have read the agreement click AGREE amp INSTALL uo AUN Norton from Symantec products protect consumers from traditional threats with antivirus antispam and Spyware Protection They also protect against bots drive by downloads and identity theft and are light on system resources In addition Symantec provides services such as online backup and PC Tuneup and is a trusted source for family online safety For more information please click one of the following links Antivirus Antispam Spyware Protection Online Backup Copyright 2009 Symantec Corporation All rights reserved Symantec Norton and the Norton Logo are trademarks or registered trademarks of Symantec Corporation and its affiliates in the U S and other countries Other names may be trademarks of their respective owners PN 20045804
13. ates of any kind and the software no longer functions When you run LiveUpdate near the end of your subscription period you are prompted to subscribe for a nominal charge Follow the instructions on the screen to renew When you renew your subscription the definition updates and new product features are available throughout the subscription period Please note that features may be added modified or removed during this period Worldwide service and support Support solutions vary by country For the Symantec and International Partner locations that are outside of the United States contact one of the support offices available in the list You can also go to the following Web site and select your language http www symantec com globalsupport For each region please check the Web site for the appropriate phone number Symantec Corporation 555 International Way Springfield OR 97477 U S A http www symantec com norton support index jsp Service and Support Solutions 33 ClubSymantec Symantec Australia Level 2 1 Julius Avenue North Ryde NSW 2113 Sydney Australia http www symantec com en aa norton support index jsp Symantec Ltd Consumer Services amp Support PO Box 5689 Blanchardstown Dublin 15 Ireland http www symantec com en uk norton support index jsp Symantec Brasil Sevico e Suporte Symantec Caixa Postal 3037 CEP 06210 970 Brasil Portuguese language support http www symante
14. c com pt br norton support index jsp Spanish language support http www symantec com es mx norton support index jsp ClubSymantec Join ClubSymantec and sign up for your free monthly newsletter to receive the latest security articles tips and promotions For more information go to the following URL and select your country in the drop down menu www clubsymantec com 34 Service and Support Solutions ClubSymantec Index A About Norton AntiVirus 11 activation alerts 18 problems 19 procedure 18 troubleshooting 19 Adobe Reader installing 24 using to view PDF 24 C CD installing product from 16 Club Symantec security tips 33 computer protection status 22 H Help accessing 23 printing 23 installation from CD 15 from downloaded file 15 installation continued instructions 15 problems 16 27 28 M main window 21 Computer 21 features 20 Help amp Support 20 Internet 21 Leave Feedback 20 Network 21 Norton Account 20 options 20 Security Status 21 Support 20 N newsletter 33 Norton AntiVirus activating 18 icon 18 main window 20 starting 17 Norton Bootable Recovery Tool downloading 28 using 27 36 Index 0 One Click Support 29 S Scans Norton Bootable Recovery Tool 27 Security Status indicator protection levels 22 security status indicator responding 22 viewing 22 Self Help 30 subscription maintaining 32 Support contact 30 phone 30 Self Help 29 support worl
15. ce Period You may A use one copy of the Software on a single computer If a greater number of copies and or number of computers is specified within the Documentation or the applicable transaction documentation from the authorized distributor or reseller from which You obtained the Software You may use the Software in accordance with such specifications B make one copy of the Software for back up or archival purposes or copy the Software onto the hard disk of Your computer and retain the original for back up or archival purposes C use the Software on a network provided that You have a licensed copy of the Software for each computer that can access the Software over that network D permanently transfer all of Your rights in the Software granted under this License Agreement to another person or entity provided that You retain no copies of the Software and the transferee agrees to the terms of this License Agreement Partial transfer of Your rights under this License Agreement shall not be permitted For example if the applicable documentation grants You the right to use multiple copies of the Software only a transfer of the rights to use all such copies of the Software would be valid and E use the Software in accordance with any additional permitted uses which may be set forth below You may not nor may you permit any other person to A sublicense rent or lease any portion of the Software B reverse engi
16. double click the Norton AntiVirus icon z On the Windows taskbar On the Start menu click All Programs gt Norton AntiVirus gt Norton AntiVirus Activating your product If you did not activate your product during installation you receive an activation needed alert regularly until you activate the product Product activation reduces software piracy and ensures that you use authentic Symantec software Activation provides you specified period of subscription to your Norton product You can also renew your subscription after the end of your subscription period You must activate your product within the time period that the alert specifies or your product stops working You can activate your product directly from the activation needed alert Or you can use the Activate Now option in the main window Activation should take only a few minutes During activation the Norton Account window appears You can create your Norton Account and register your product You can also view details such as your Product Key your registration date and recent updates to the product If you skip the Norton Account window the product is activated but the Product Key is not saved in the Norton Account You can print the Product Key to reinstall your product in the future Getting started 19 Activating your product To activate your product from the alert 1 Inthe alert do one of the following If you purchased a subscription version of a
17. dwide service 32 Support policy 31 Symantec Web site 25 accessing from your browser 25 T Technical Support for Norton AntiVirus 25 from Symantec 25 U user guide PDF on CD 24 opening 24 Quick Installation Norton AntiVirus includes protection updates and new product features as available throughout this renewable service period With this service you receive the right to use this product on one computer or on the specified number of computers during the service period which begins upon initial installation This renewable service includes protection updates and new product features as available throughout the service period subject to acceptance of the Symantec License Agreement included with this product and available for review at www symantec com Product features may be added modified or removed during the service period Before you begin you should close all open programs on your computer and ensure that you are connected to the Internet Installing Norton AntiVirus You can install Norton AntiVirus from a CD or from a file that you download To install Norton AntiVirus 1 Do one of the following Ifyou install from a CD insert the CD into the drive In the opening panel click Install Norton AntiVirus Ifyou downloaded your copy of Norton AntiVirus double click the file that you downloaded In the Norton AntiVirus installation page enter the Product Key Click the Install Options link review the options
18. e set forth in the Documentation or as prompted by the Software the Software will cease to function until activation is complete at which time the Software functionality will be restored In the event that You are not able to activate the Software over the Internet or through any other method specified during the activation process You may contact Symantec Customer Support using the information provided by Symantec during activation or as set forth below 4 Privacy Data Protection From time to time the Software may collect certain information from the computer on which it is installed which may include Information regarding installation of the Software This information indicates to Symantec whether installation of the Software was successfully completed and is collected by Symantec for the purpose of evaluating and improving Symantec s product installation success rate This information will not be correlated with any personally identifiable information Portable executable files that are identified as potential malware including information on the actions taken by such files at the time of installation These files are submitted to Symantec using the Software s automatic submission function The collected files could contain personally identifiable information that has been obtained by the malware without Your permission Files of this type are being collected by Symantec only for the purpose of improving the abi
19. e systems to proactively protect your PC without slowing it down It provides clear and useful information about downloads threats and files Reports tell you what actions threats have taken and where they came from so you can avoid future attacks Reports tell you where files and applications came from if they re trusted before you use them and how the files and applications might impact your PC s performance 14 Overview What is new in Norton AntiVirus Installation This chapter includes the following topics Before you begin Installing Norton AntiVirus Ifthe opening panel does not appear Before you begin Before you begin you should close all open programs on your computer and ensure that you are connected to the Internet Norton AntiVirus contains an antivirus program If you have other antivirus programs that are installed on your computer an uninstall panel may appear to help you remove them Symantec strongly recommends that you remove the other antivirus programs Follow the instructions on the uninstall panel Installing Norton AntiVirus You can install Norton AntiVirus from a CD or from a file that you download 16 Installation If the opening panel does not appear To install Norton AntiVirus 1 Do one of the following If you install from a CD insert the CD into the drive In the opening panel click Install Norton AntiVirus If you downloaded your copy of Norton A
20. evention of Internet security risks Symantec may share certain information with research organizations and other security software vendors Symantec may also use statistics derived from the information to track and publish reports on security risk trends By using the Software You acknowledge and agree that Symantec may collect transmit store disclose and analyze such information for these purposes 5 Sixty 60 Day Money Back Guarantee If You are the original licensee of this copy of the Software and are not completely satisfied with it for any reason please make no further use of the Software and contact Symantec Customer Service using the contact details set out in Section 10 of this License Agreement for a refund of the money You paid for the Software less shipping handling and any applicable taxes except in certain states and countries where shipping handling and taxes are refundable at any time during the sixty 60 day period following the date of purchase 6 Limited Warranty Symantec warrants that any media manufactured by Symantec on which the Software is distributed will be free from defects for a period of sixty 60 days from the date of delivery of the Software to You Your sole remedy in the event of a breach of this warranty will be that Symantec will at its option replace any defective media returned to Symantec within the warranty period or refund the money You paid for the Software Symantec
21. ftware 8 U S Government Restricted Rights The Software is deemed to be commercial computer software as defined in FAR 12 212 and subject to restricted rights as defined in FAR Section 52 227 19 Commercial Computer Software Restricted Rights and DFARS 227 7202 Rights in Commercial Computer Software or Commercial Computer Software Documentation as applicable and any successor regulations Any use modification reproduction release performance display or disclosure of the Software by the U S Government shall be solely in accordance with the terms of this License Agreement 9 Export Regulation You acknowledge that the Software and related technical data and services collectively Controlled Technology may be subject to the import and export laws of the United States specifically the U S Export Administration Regulations EAR and the laws of any country where Controlled Technology is imported or re exported You agree to comply with all relevant laws and will not export any Controlled Technology in contravention to U S law nor to any prohibited country entity or person for which an export license or other governmental approval is required All Symantec product is prohibited for export or re export to Cuba North Korea Iran Syria and Sudan and to any country subject to relevant trade sanctions USE OR FACILITATION OF SYMANTEC PRODUCT IN CONNECTION WITH ANY ACTIVITY INCLUDING BUT NOT LIMITED TO
22. icense Agreement or if You desire to contact Symantec for any reason please write to Symantec Customer Service 555 International Way Springfield OR 97477 U S A or visit the Support page at www symantec com CPS S 3 0 USE Additional Terms and Conditions In additon to the terms and conditions set forth above the following terms and conditions will also apply to Your use of the Software Technical Support In connection with Your use of the Software You may choose to access certain technical support features that may be offered from within the Software which may include live chat with a technical support agent and or assistance from a technical support agent via remote computer access any such technical support offered from within the Software shall be referred to in this License Agreement as the Technical Support Any such Technical Support shall be provided in Symantec s sole discretion without any guarantee or warranty of any kind It is solely Your responsibility to complete a backup of all Your existing data software and programs before receiving any Technical Support In the course of providing the Technical Support Symantec may determine that the technical issue is beyond the scope of the Technical Support Symantec reserves the right to refuse suspend or terminate any of the Technical Support in its sole discretion CPS S 1 1 NAV NIS Contents Chapter 1 Chapter 2 Chapter 3 Chap
23. in the U S and other countries Other names may be trademarks of their respective owners The product described in this document is distributed under licenses restricting its use copying distribution and decompilation reverse engineering No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors if any THE DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING PERFORMANCE OR USE OF THIS DOCUMENTATION THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE Symantec Corporation 350 Ellis Street Mountain View CA 94043 http www symantec com Printed in the United States of America 10987654321 Norton License Agreement Norton AntiVirus IMPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE AS DEFINED BELOW SYMANTEC CORPORATION IF YOU ARE LOCATED IN THE AMERICAS OR SYMANTEC ASIA PACIFIC PTELTD IF YOU ARE LOCATED IN THE ASIA PACIFIC RIM ORJAPAN ORSYMANTEC LIMITED
24. lity of Symantec s products to detect malicious behavior Symantec will not correlate these files with any personally identifiable information Such automatic submission function may be deactivated after installation by following the instructions in the Documentation for applicable products The name given during initial setup to the computer on which the Software is being installed If collected the name will be used by Symantec as an account name for such computer under which You may elect to receive additional services and or under which You may use certain features of the Software You may change the account name at any time after installation of the Software recommended Status information regarding installation and operation of the Software This information indicates to Symantec whether installation of the Software was successfully completed as well as whether the Software has encountered an error The status information could contain personally identifiable information only if such information is included in the name of the file or folder encountered by the Software at the time of installation or error The status information is collected by Symantec for the purpose of evaluating and improving Symantec s product performance and installation success rate This information will not be correlated with any personally identifiable information Information contained in email messages that you send through the Software to
25. m threats over the network 22 Getting started Viewing the protection status of your computer Viewing the protection status of your computer See Starting Norton AntiVirus on page 17 The Norton AntiVirus main window acts as a security management interface You can access the main features and monitor the performance of your computer from the main window As you use your computer the product monitors how well your computer and activities are protected from threats risks and damage The product displays the protection status for selected items only To view the protection status of your computer 1 Inthe Norton AntiVirus main window move your mouse over the information icon next to an item 2 Optionally do any of the following To ignore the status of an item that affects your system s overall health evaluation click Ignore To monitora security item that has been ignored click Monitor About the security status indicator The Security Status Indicator summarizes your current protection levels for different activities such as emailing and Web browsing It estimates a general level of protection based on the security programs that are installed on your computer The Security Status Indicator appears on the left side of the main window Responding to security status indicators When your system encounters a threat or a risk the product displays the security status in the Norton AntiVirus mai
26. n window When a status indicator displays a status you can take appropriate action to improve your protection status Your protection is Getting started 23 For more information based on the programs that are installed on your computer To improve your protection status ensure that your installed programs are up to date The status indicator displays the following statuses Indicates that your computer and activities are protected from threats risks and damage Indicates that your computer and activities require attention Take appropriate action to improve your protection status Indicates that your computer and activities are at risk Take immediate action to improve your protection status You can respond to the status indicators directly from the main window To respond to status indicators from the main window 1 Inthe Norton AntiVirus main window click Fix Now 2 Follow the on screen instructions For more information The product documentation helps you use Norton AntiVirus You can find the information that you need on your computer and on the Symantec Web site Accessing Help Help is available throughout your Symantec product Help provides links to information that assists you with 24 Getting started For more information the specific tasks that you want to complete The online Help provides a guide to all of the product features To access Help 1 At the top of the main windo
27. ne security checks help ensure continuous up to the minute protection against the latest threats Unlike other antivirus solutions Norton AntiVirus provides easy to understand threat explanations and information about CPU and memory resource usage It helps you prevent future infections and keeps your PC running fast 12 Overview What is new in Norton AntiVirus What is new in Norton AntiVirus This version of Norton AntiVirus offers the following new features Features the multilayered technologies that work together to proactively block attacks and detect and remove threats traditional virus scanning alone can t stop Analyzes downloaded files and applications and lets you know if they can be trusted to be safe before you install and run them Guards vulnerabilities in your operating system applications browsers and browser plug ins to prevent threats from sneaking in Uses Symantec s global security intelligence network to provide real time protection from the newest threats Uses our exclusive completely re engineered SONAR technology to detect suspicious behavior on your PC and proactively stop the threats that competing antivirus solutions can t catch Overview 13 What is new in Norton AntiVirus Tells you what Norton AntiVirus has done in the past month so you can stay actively aware of how it s protecting you and your PC Uses extensive online intelligenc
28. neer decompile disassemble modify translate make any attempt to discover the source code of the Software or create derivative works from the Software C use the Software as part of a facility management timesharing service provider or service bureau arrangement or D use the Software in any manner that is not permitted pursuant to this License Agreement 2 Software Feature and Content Updates A You shall have the right to receive new features to the Software as Symantec in its sole discretion makes such features available with the Software during Your Service Period Symantec continually strives to improve the usability and performance of its products and services In order to optimize the Software Symantec may at its discretion and without notice add modify or remove features from the Software at any time B Certain Software uses content that is updated from time to time including but not limited to the following Software antivirus and crimeware software use updated virus definitions antispyware software uses updated spyware definitions antispam software uses updated antispam rules content filtering and antiphishing software use updated URL lists some firewall software use updated firewall rules vulnerability assessment products use updated vulnerability data and web site authentication software uses updated lists of authenticated web pages these updates are collectively referred to as Content Upda
29. ntiVirus double click the file that you downloaded 2 Inthe Norton AntiVirus installation page enter the Product Key if prompted 3 Click the Install Options link review the options and then click OK 4 Click the User License Agreement link and read the agreement 5 After you have read the agreement click AGREE amp INSTALL If the opening panel does not appear Sometimes a computer s optical drive does not automatically run a CD To start the installation from the product CD 1 On your desktop double click My Computer 2 Inthe My Computer window double click the icon for your optical drive 3 In the list of files double click Start exe This chapter includes the following topics Starting Norton AntiVirus Activating your product Exploring the main window Viewing the protection status of your computer About the security status indicator For more information Starting Norton AntiVirus See Responding to security status indicators on page 22 Norton AntiVirus protects any computer on which it is installed You do not have to start the program to be protected At any time you can start Norton AntiVirus to adjust the settings or perform preventive maintenance All of the program features can be accessed from the main window 18 Getting started Activating your product To start Norton AntiVirus RO Do Do one of the following Inthe Windows notification area
30. stalled you can use the Self Help or Contact Support options One Click Support lets you access support from within your product and offers the tools that automatically diagnose and resolve common issues You can also search for solutions or gain easy access to support by phone as well as free support by chat and email To access One Click Support click Help and Support on the product interface Service and Support Solutions Self Help Self Help The Symantec Web site contains answers to the most common customer questions From our Web site you can i Find help with your subscription download product activation or other nontechnical issues Search our knowledge base for help with technical issues such as installing configuring or troubleshooting errors with your Symantec product Find information about the latest virus threats and removal tools You can access the Symantec support Web site at www symantec com globalsupport Contact Support In addition to using our Self Help options you can also contact a support representative by chat email or phone Support offerings may vary based on the language or product Following is an overview of our support offerings Chat Chat in real time with a support representative For more complex technical issues chat offers the option to allowa support representative to connect remotely to your computer and resolve the problem for you Chat support is free
31. ter 4 Overview ooo ii About Norton AntiVirus What is new in Norton AntiVirus Installation eee eeeeceee cece eee nese tenes Before you begin 2 Installing Norton AntiVirus If the opening panel does not appear Getting Started o ninna i Starting Norton AntiVirus Activating your product Exploring the main window Viewing the protection status of your COMPUTE ciccia tera About the security status indicator For more information Responding to emergencies Using the Norton Bootable Recovery Tool if you cannot install the PLOAUGL pirla Downloading the Norton Bootable Recovery TOO EE E 10 Contents Quick Installation Overview This chapter includes the following topics About Norton AntiVirus Whatis new in Norton AntiVirus About Norton AntiVirus Norton AntiVirus defends your PC against viruses spyware bots worms and more without slowing you down or getting in your way For faster less frequent scans intelligence driven technology identifies and targets only files at risk Vulnerability Protection prevents threats from exploiting security holes in your PC s software Pulse Updates that occur every 5 minutes to 15 minutes and real time onli
32. tes or alternatively referred to as Protection Updates or Security Updates at times You shall have the right to receive Content Updates for the Software during Your Service Period 3 Product Installation Required Activation A During the installation process the Software may uninstall or disable other security products or features thereof if such products or features are incompatible with the Software or for purposes of improving the overall functionality of the Software B There may be technological measures in this Software that are designed to prevent unlicensed or illegal use of the Software You agree that Symantec may use these measures to protect Symantec against software piracy This Software may contain enforcement technology that limits the ability to install and uninstall the Software on a computer to not more than a finite number of times for a finite number of computers This License Agreement and the Software containing enforcement technology may require activation as further set forth in the Documentation If so the Software will only operate for a finite period of time prior to Software activation by You During activation You may be required to provide Your unique product key accompanying the Software and computer configuration in the form of an alphanumeric code over the Internet to verify the authenticity of the Software If You do not complete the activation within the finite period of tim
33. w click Help amp Support 2 Inthe drop down menu click Help 3 Inthe Help window in the left pane click a tab Your options are Displays Help by topic Lists all keywords for the Help topics in alphabetical order Opens a search box in which you can type a word or a phrase To print a Help topic 1 Inthe Help window click the Contents tab 2 Inthe Contents list select the topic that you want to print and then click Print 3 Select whether you want to print only the selected topic or the topic and all of the subtopics under it 4 Click OK Accessing the user guide PDF You can find the Norton AntiVirus User Guide on the CD in PDF format You must have Adobe Reader installed on your computer to read the PDF If you purchased this product as a download the PDF and Adobe Reader are not included You must download the PDF from the Symantec Web site and Adobe Reader from the Adobe Web site To install Adobe Reader from the CD 1 Insert the CD into the optical drive Getting started 25 For more information 2 Inthe window that appears click Browse CD 3 Inthe CD window double click the Manual folder 4 Double click the Adobe program file 5 Follow the on screen instructions After you install the Adobe Reader you can read the PDF from the CD To read the user guide PDF from the CD 1 Insert the CD into the optical drive 2 Inthe window that appears click Browse CD 3 Inthe CD window
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