British Telecom Verve 410
Contents
1. 15 Make an external call 15 Preparatory dialling 2 22222202 15 Endiaeall us ee 15 Receiveacall u a ea 16 Call Waiting sess ecucre east eens en 16 Earpiece handsfree volume 17 Secrecy MUt ecaswssnw enema ve weenie 17 Handsfree 2 er 17 Make a handsfree call 17 Answer a call handsfree 18 Switch to handsfree during acall 18 Redial a number from the redial list 18 Save a number from the redial list to the directory c eee ee eens 19 Delete a redial number 19 Delete all redial numbers 20 Keypad lock asin digested u 20 Find handset paging 21 Message amp Call inbox 21 Directory Store a name and number 22 View anentry cece cece eee eens 23 View directory capacity 0 23 Dial anentry ccc cece eee eee 23 Edit a name and number 24 Copy ANON saccade i saeiwtine 24 Copy allentries cece eee ee eee 25 Delete anentry cc cece cece eee 25 Delete entire directory 2222220 26 Edit call group name 2 222220 26 Change call group ringtone 27 Speed dal en seen 27 To copy a Directory entry to aSpeed dial 27 To delete a Speed dial 28 To edit a Speed dial 0 29 To dial using a Speed dial 29 I2. To exit a menu and return to standby press da call the H ne on 0800 218 2182 Getting to know your phone 13 Option buttons Press to select the option displayed on the screen If no buttons are pressed for 30 seconds the handset returns to standby automatically ail bt helpdesk vtecheurope con 14 Getting to know your phone Menu map Text Write new text Inbox Outbox Template Text settings Sound Ringer Tones Settings H set settings Base settings Date Time Alarm The following menus can be accessed by pressing the relevant button or Calls list empty Settings v Calls list displayed press rticn Details Delete Delete all Call number Store number Settings BT menu Dir enquiries Helpdesk Divert on Divert off Check divert Call wait on Call wait off Chk call wait Empty Empty Names menu Directory empty Directory New entry displayed Capacity press rtion New entry Edit entry View Copy Copy all Delete entry Delete all Capacity Edit call grp Speed dial a Redial Redial list displayed press rtion Delete Delete all Call number Store number Using the phone Switch handset on or off Call timer Your handset will automatically time To switch off the duration of all external calls The handset display shows the call 1 Press and hold e duration both during and for a few seconds after your call Suitch off isdi Ye i 2 Sitch off
3. Please note you will need the FRA number before returning the product This does not affect your statutory rights Outside of the 12 month guarantee period If your product needs repair after the guarantee period has ended the repair must meet the approval requirements for connection to the telephone network We recommend that you contact BT s approved repair agent Helpdesk Solutions on 0870 240 5029 ora local qualified repairer Returning your phone If the Helpline is unable to remedy your problem they will issue a Fault Reference Authorisation number and ask you to return the product to your original place of purchase Where possible pack the product in its original packaging Please remember to include all parts including the line cords power supply units and the original batteries For your records Date of purchase Place of purchase Serial number For guarantee purposes proof of purchase is required so please keep your receipt rail bt helpdesk vtecheurope com General information 67 Technical information How many telephones can have All items of telephone equipment have a Ringer Equivalence Number REN which is used to calculate the number of items which may be connected to any one telephone line Your BT Verve 410 has a REN of 1 A total REN of 4 is allowed If the total REN of 4 is exceeded the telephones may not ring With different telephone types there is no guarantee of ringing even when
4. are at least one metre away from other electrical equipment to avoid interference when registering Base unit does not ring but the lights are on Have you connected the telephone line correctly Is the base ringer set to off You may have a faulty line or socket Try using another socket or line Call BT on 151 if you still experience problems Buzzing noise on my phone or on other electrical equipment nearby Sometimes your BT Verve 410 can interfere with other electrical equipment if it is placed too close It is recommended that you place your BT Verve 410 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference Customer Helpline If you are still experiencing difficulties please call the BT Verve 410 Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Calls made from within the UK mainland network are free Mobile and International call costs may vary 60 Help Possible problems with text messaging Text messages cannot be sent and screen displays Hessase foiled The base station power supply or telephone line cord might not be properly connected Check that the base station power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket There might be a fault on the line Check your telephone line is working properly You might have deleted the server number in error See page 50 for instruct
5. chance your phone could be damaged by an electrical storm We recommend that you unplug the power and telephone line cord during an electrical storm Product disposal instructions The symbol shown here and on the product means that the product is classed as Electrical X or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC has been put in place to recycle products using best available recovery and recycling techniques to minimize the impact on the environment treat any hazardous substances and avoid the increasing landfill Product disposal instructions for residential users When you have no further use for it please remove any batteries and dispose of them and the product as per your local authority s recycling processes For more information please contact your local authority or the retailer where the product was purchased Product disposal instructions for business users Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal ail bt helpdesl vtecheurope corr 65 General information Guarantee Your BT Verve 410 is guaranteed for a period of 12 months from the date of purchase Subject to the terms listed below the guaran
6. hold a 3 way conference call between 2 internal callers and 1 external caller During your call press Int Your external caller is put on hold If you have one other handset it will ring If you have extra handsets press Ey or KJ to select the handset 1 5 you want then press WE When the other handset answers you can announce the call Press Corn to join all callers f you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Help Phone does not work e Have you installed the batteries correctly See page 8 e Check that the mains power is correctly connected No dial tone e Is the telephone cord of the base plugged into the phone socket e Check that the mains power is correctly connected e Only use the telephone cord supplied with the phone Cannot dial out or receive calls e Check that the mains power is correctly connected e The batteries may need recharging e Has there been a power cut If so place the handset back on the base for 10 seconds and try again If it still does not work disconnect the batteries and mains power for 10 minutes then reconnect and try again You have a dial tone but the phone will not dial out e You may need to change the dial mode from tone to pulse see page 34 e Ifyou are connected to a switchboard check whether you need to dial an access code Handset does not ring e The ringer volume may be switched off see pa
7. press OE Press es to confirm or He to cancel Press Back to return to the previous menu level ne on 0800 218 2182 or If you experience any problems please call the Helpl Using the phone 25 You can copy the entire directory to another handset registered to the base If the directory becomes full during copying the display shows Memora full If copying is not successful the display shows Dir cory failed If you copy an entry that already exists in the receiving handset it will create a duplicate entry bt helpdesk vtecheurope com 26 Using the phone N DO Ww A W Delete entire directory Press EJ Press Oetion and scroll or eee to Delete all and press Ok Press Y s to confirm or He to cancel Press Back to return to the previous menu level Edit call group name Press EJ Press Getion and scroll Mg or B to Eclit coll sre and press Ok Scroll mal or Ei the call group you want Press rtion Display highlights Rename arour Press OK Press Clear to delete the current name and enter a new name Press to save Press Back to return to the previous menu level Il the 0800 218 2182 r jt helpdesk vtecheurope com Using the phone 27 Change call group ringtone Press EJ Press rtion and scroll or Ie to Edit coll arr and press OK Scroll ee or RG to the call group you want Press etion Scroll SARA to Rinatorne Press Ok Press e
8. to a switchboard PBX Private Branch Exchange contact your PBX supplier for further information The recall function is set to timed break recall and is also used for BT Calling Feature ail bt helpdesk vtecheurope com BT amp British Gas J Working together supporting energy saving products BT amp British Gas have joined forces to help our customers find new ways to save energy around the home so we can all do our bit for the environment amp save money too BT is a sustainability leader To find out how we re making our products greener visit Aye bt com betterworld products Offices worldwide The services described in this publication are subject to availability and may be modified from time to time Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2009 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Designed and produced by The Art amp Design Partnership Ltd Printed in China BT Verve 410 02 09 Issue 3 BTE ce
9. to the earpiece press Def again Redial Up to the last 15 telephone numbers called are saved in the redial list You can then select any of the numbers to redial delete or copy to the directory Redial a number from the redial list 1 Press Ee the last number you called is displayed 2 Press or to scroll to the number you want 3 Press Ce to dial Using the phone 19 vv A WwW N e vv A U N e Press Oetion and scroll Scroll If required scroll HK Save a number from the redial list to the directory ue to Store number Press CE Use the keypad to enter a name Calls v to Humber The number is displayed Calls e to Select Grour then press EJ or Ea to select a group Press IE The entry is saved Press Back to return to the previous menu level Delete a redial number Press Fea The last number dialled is displayed Scroll rem or to the number you want Press rtion Delete is highlighted Press Ok Press es to confirm or He to cancel Press Back to return to the previous menu level Press Wa then scroll or GH to the number you want Press Clear to delete any unwanted digits and then enter new ones using the keypad If the directory is full the display shows Mewar full and the number will not be saved You will need to delete a number in the directory first see page 25 20 Using the phone WARNING If the keypad is locked you will be able t
10. BT Verve 410 Redial Calls Power BT Verve BT Welcome to your BT Verve 410 Digital Cordless Telephone Ultra slim handset 200 Name and number phonebook to store all your contact numbers for easy dialling Store a directory entry then copy it or the entire phonebook to another BT Verve 410 handset Send and receive text messages Quick access to a range of BT Services including directory enquiries and call divert Caller Display lets you see who s calling and your phone stores details of the last 20 callers in a Calls list Register up to 5 handsets to the base without the need for additional wiring Digital call quality with a range of up to 300 metres outdoors and up to 50 metres indoors in ideal conditions You must subscribe to your network provider s Caller Display Service for text messaging to work and you must not withhold your telephone number A quarterly fee may be payable Some other network provider lines may not be compatible with this text messaging service You must subscribe to your network provider s Caller Display or Call Waiting service for these features to work A quarterly fee may be payable Please note that this equipment is not designed for making emergency telephone calls when the power fails Alternative arrangements should be made for access to emergency services This User Guide provides you with all the information you need to get the most from your phon
11. CIE to save Press Back to return to the previous menu level Auto answer Press Meru scroll WA to Settings and press OF Hizet zettinss is highlighted Press Ok Scroll to Auto anser and press Ok Press ey or to select Orn or OFF Press CIE to save Press Back to return to the previous menu level BRB WwW N Ff Scroll Handset reset Press Hern scroll RAE to Settinss and press OK Hiset settings is highlighted Press Ok Scroll MR to Handset reset and press OK Press es to confirm or Ho to cancel Base settings Ringer Press Meru scroll E o Settings and press OE ual to Bose settinas Press OK Einser is highlighted Press Ok The Ringtone option is highlighted Press Eg or Ky to select the ringtone Scroll SS to Fina volume Press or KJ to select the volume or off Press CIE to save Press Back to return to the previous menu 2 any problems please call the Helpline on 0800 218 2182 Settings 33 Restore your handset to its original factory settings This will not affect e The phonebook Text messages stored in the Inbox or Outbox e The Calls list Choose from 5 base ringtones There are 5 volume levels and Off ail bt helpdesk vtecheurope con 34 Settings When you have more than one handset registered to your base you can set one handset to ring before the others This allows one handset user to answer all incoming first li
12. Feed cial you want to edit and v press OK The name and number is displayed press rticn and Edit is displayed Press K to confirm and then scroll ME or Es to the entry you want and press GE to save This new name and number will replace the old name and number in the Speed dial Press Back to return to the previous menu level To dial using a Speed dial Press and hold the Speed dial button with the number you wish to dial The display shows allira and the number being dialled Sounds You can set different ringtones for external calls and internal calls Choose from 10 polyphonic and 5 standard handset ringtones The handset also has 5 ringer volume settings plus Off If you switch the handset ringer off by pressing you can still hear a tone when you receive an incoming call by changing the Silent setting to Beep Your handset can give a beep to confirm a successful action such as storing a new phonebook entry It can give warning beeps when you are going out of range and when the battery is low It can also beep every time you press a button You can switch these tones on or off individually Press Meri scroll Handset ringer Sua to ourc and press OK Rinser is highlighted Press OK The current External melody is highlighted Press or to select the ringtone you want for external calls Scroll to the Internal melody Press Ey or KJ to select the ringtone yo
13. Press or to highlight the template you want then press Ok to insert the template into your text rience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 4 When sending a message the display shows Sencdins message then Message sent Press tie to cancel at any time and return to standby Sent and saved texts are stored in the Outbox Your BT Verve 410 s outbox is like a redial list It holds copies of sent and saved messages When the Outbox is full a new message replaces the oldest Your BT Verve 410 can store up to a total 20 text messages in the Inbox and Outbox Using the Outbox Draft texts you store and messages you have sent are kept in the Outbox If a text message you tried to send was not successful it is stored in the Outbox and shown as Fail 1 Press Meru Text is displayed Press OK Calls 2 Scroll ie to Gutbox Press OF 3 The number of messages is displayed e g 1 Scroll or to the message you want and press Edit If you ey Text messaging 47 Templates There are five pre set templates Please call l Il be there at Thank you I ll call you Happy Birthday Receiving a call while writing a text If you are writing a text and you receive a call the text will be lost Do you have two text phone bases connected to the same phone line If you have two text phone base stations plugged into one line you are likely to experien
14. ail In standby press and hold to dial your network s voicemail service 1571 page 42 Press and hold to switch the handset ringer on or off mm Getting to know your phone Option button right Press to select options displayed on screen Recall For use with switchboard PBX and BT Calling Features RIGHT Messages amp Call inbox In standby press to access the Calls list or SMS text messages menu page 21 When entering text press to move the cursor right DOWN Calls In standby press to open and scroll through the Calls list page 39 In talk mode press to adjust volume In menu mode press to scroll down through the options End call Off or On Press to end a call In standby press and hold to switch the handset off on page 15 In menu mode press to return to standby Lock Press and hold to lock unlock the keypad page 20 When entering text press to switch between upper and lower case letters 0 When storing an entry in the directory press and hold to enter a Pause page 67 Getting to know your phone ant Handset display Handset name number Time Date Display icons 0 Shows handset battery status mm On missed call in the Calls list Scrolls when the handset is charging F On new text message received Empty when filled in black Flashing mailbox is full Y On displayed in standby mode to indicate Offall messag
15. atures user guide supplied when you subscribe to the services of your choice 44 BT Network Services Call Divert will divert all incoming calls to another number of your choice Call Waiting lets you know if another person is trying to contact you while you are ona call If a second caller rings you will hear a beep in the handset Providing you have also subscribed to Caller Display the screen will show the caller s details f you exp Scroll Call Divert on off check Press ER to Divert on Divert off or Check divert Press CE Press Ch to call Follow the spoken instructions or listen for confirmation status of your instructions Call Waiting on off check Press Em Scroll to Call wait on Coll wait off or Chk coll mait Press OF Press gt to call Follow the spoken instructions or listen for confirmation status of your instructions ience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Text messaging Welcome to the BT text messaging service on your BT Verve 410 Your BT Verve 410 can send and receive text messages from participating mobile networks and compatible landline telephones in the UK The fixed line text service is provided under BT s terms and conditions for telephone service These can be found by visiting the BT com website at http www bt com terms Subscribe to the text messaging service When you send your
16. ce problems receiving text messages Normally only one SMS enabled base unit DECT or cordless can be plugged into any line If you do want to use two base units and still receive written text you must delete receive service centre number from one of the base stations To do this on your BT Verve 410 see page 50 This will allow you to send text via either base station but texts will only be received on the product with the active receive centre number If the base unit with the active receive centre number is a DECT product then all handsets registered to will be able to receive text messages ience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 48 Text messaging 4 The message is displayed Press rticon to Send Store add a Template Delete or Delete all Press Pr to cancel at any stage and return to standby Receiving messages When you receive a new text message the icon is displayed along with Hew text ma and the base text indicator flashes Unread messages are marked Het Read messages are marked le Read messages Calls Press Meru Text is highlighted Press OK Scroll Ess to Inbox and press OF Scroll or EJ o the text you want to read and press Fead Press or RG to scroll through the text Calls Press Orticr and scroll MS or five to Rely Press CK Press Ho to use a blank screen or Yes to keep original text in the r
17. d press k 22 Using the phone Entering names Use the keypad letters to enter names e g to store Tom Press KEM once to enter T Press iJ three times to enter o Press J once to enter m Writing tips Press Clear to delete the last character or digit Press aa or RJ to move backwards or forwards through character digits Press to switch between upper lower or sentence case Press to insert a space Use and or lll for other punctuation characters You must enter a name to go with a number To enter a pause in a directory number When storing a number press and hold DH and a F will be displayed For more information on pauses see page 67 Directory empty If the directory is empty and you press EB the display shows the directory option Hen eritrs Once an entry has been stored the full menu is displayed you experience any problems please call the Helpline on 0800 218 2182 or e Directory You can store up to 200 names and numbers in the directory Names can be up to 15 characters long and numbers up to 24 digits Store a name and number From standby press EJ The directory menu is displayed When storing the first entry Hew entr is highlighted Press CE When storing further entries The directory list is displayed with the first entry highlighted Press OFtion Heu ent is highlighted Press Ok Enter the name Scroll Raa Humber and enter the number F Calls If requ
18. e Before you make your first call you will need to set up your phone Follow the simple instructions in Getting Started on the next few pages Need help If you have any problems setting up or using your BT Verve 410 please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Alternatively you may find the answer in the Help section at the back of this guide IMPORTANT Only use the telephone line cord supplied Calls made from within the UK mainland network are free Mobile and International call costs may vary Got everything e BT Verve 410 handset e BT Verve 410 base e 1x NiMH rechargeable battery pre installed e Mains power adaptor i ivelanmeroe M0 010 610 e Telephone line cord If you have purchased a BT Verve 410 multiple pack you will also have the following items for each handset e BT Verve 410 additional handset e BT Verve 410 charger e 1x NiMH rechargeable battery pre installed e Small mains power adaptor for charger item code 040368 black or 042169 white In this guide Getting started Location ee 7 Setting UPaissseainmadiaes sadness alone 7 Setting up for multiple packs 8 Getting to know your phone Handset buttons 220 e0eee 10 Handset display display icons 11 Base ns 12 Navigating the menus 222 2 20 13 Menumap ss 14 Using the phone Switching the handset on or off
19. ed wire should be on the left Tuck the battery leads in the space above the battery and slide the battery compartment cover back on Place the handset on the base to charge for at least 20 hours When the handset is fully charged the f icon will be displayed When the battery is fully charged plug one end of the Line telephone line cord into the socket marked 3 on the rear of the base and the other end into the telephone wall socket Note Battery removal If you ever need to remove the batteries simply slide open the battery compartment cover lift the battery and unplug the connector Setting up for multiple packs If you have purchased a BT Verve 410 multiple pack you will need to prepare any additional handsets and chargers for use For each additional handset and charger Insert the cable through the channel at the rear of the charger and insert the plug into the power socket Plug the other end into the mains wall power socket and switch on If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 2 The NiMH battery is already fitted in the handset Remove the battery compartment cover by sliding it downward and lifting it off Locate the battery lead and connector and plug it into the socket inside the battery compartment the red wire should be on the left Tuck the battery leads in the space above the batte
20. emergency intensive care medical equipment It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product Your product may interfere with other electrical equipment e g TV and radio sets clock alarms and computers if placed too close General information It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference Never dispose of batteries in a fire There is a serious risk of explosion and or the release of highly toxic chemicals Cleaning Clean the handset and base or charger with a damp not wet cloth or an anti static wipe Never use household polish as this will damage the product Never use a dry cloth as this may cause a static shock Environmental Do not expose to direct sunlight The handset may become warm when the batteries are being charged or during prolonged periods of use This is normal However we recommend that to avoid damage you do not place the product on antique veneered wood Do not stand your product on carpets or other surfaces which generate fibres or place it in locations preventing the free flow of air over its surfaces Do not submerge any part of your product in water and do not use it in damp or humid conditions such as bathrooms Do not expose your product to fire explosive or other hazardous conditions ne on 0800 218 2182 o There is a slight
21. en the netres outdoors when there is a dear handset and base The strength of the signal depends on line of sight between the base and where you site the base Putting it as high as possible ensures handset Any obstruction between the 2 y base and handset will reduce the range the best signal Make sure it is at least 1 metre away from significantly With the base indoors other electrical appliances to avoid interference and handset either indoors or outdoors the range will normally be up to 50 metres Thick stone walls can i severely affect the range Setting up ly affect the rang 1 Plug the mains power adaptor into the socket marked a on Signal strength the underside of the base and plug the other end into the The Y icon on your handset indicates when you are in range If moving out of range of the base the range 7 ER x indicator will flash If you go out of You can place the cable behind the retaining clip to prevent range any call youare on will be lost the plug being accidentally pulled from the socket wall socket and switch it on Which power adaptor If you have purchased a multiple pack you should use the power adaptor with the smallest plug for the base IMPORTANT The base station must be plugged into the mains power socket at all times Do not connect the telephone line until the handset is fully charged Only use the power and telephone cables supplied with the product 2 any problems plea
22. eply Enter your message Press rt icn then press Ok The caller s number is displayed Press Send I the Helpl 0800 218 2182 or email bt helpdesk vtecheurope com Forward Press CK Add more text if required Press OF tion to Sere Call number Press IK The caller s number is displayed Edit the number if required Press Ch to dial Store number Press OF Enter the name Scroll MS to Humber and edit number if required Scroll to Grour and press or to select the Grour Press CIE to save Telet Press OK The text is deleted i Delete all Press Gi Press es to confirm or He to cancel Press Pr to cancel at any time and return to standby Edit or delete templates Press Henu Text is displayed Press CE Scroll EJ Tenrlate and press OK Scroll ld or to the template you want to edit or delete Press CK Edit temelote Press OK Press Clear to delete characters Enter your template text and press Sue Del temelate Press CE Press Wes to confirm or Ho to cancel Press Back to return to the previous menu level Ju experience any p oblems please call the Helpline on 0800 218 2182 or ema Text messaging 49 There are five pre set templates Please call I ll be there at Thank you I ll call you Happy Birthday You can change the templates to your preferred message up to a maximum of 20 characters If you delete a template without replacing the text it is marked as Emeta All
23. es Nave Demi tread handset is in range of the base On alarm is set Flashing to warn you are moving Flash alarm time has been reached out of range Off alarm off Off out of range or cannot connect to the base selected e Of d ringacall Handset ringer is switched off Flashing incoming call The keypad is locked q On handsfree speaker on For this feature to work you must subscribe to your network provider s Caller Display service A quarterly fee may be payable 12 Getting to know your phone Base 2 position charging contacts Handset can be placed flat on the base or raised for easier pick up and viewing BT Verve Power light The indicator lights up when the handset is in the base Find Press to ring all registered handsets helpful for finding a missing handset page 21 Also used during the registration process page 53 f you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Navigating the menus Your BT Verve 410 has an easy to use menu system Each menu has a list of options which you can see on the menu map on the following page When the handset is switched on and in standby Press Meru to open the main menu Then use or buttons to scroll through the available options Press the ME option button to select a menu option or the Back button to return to the previous screen
24. first text message from your BT Verve 410 you will automatically be registered for the service On receipt of your first text through the service the system will send you a welcome text message back You may also register by sending the word Register to 00000 upon which you will receive a confirmation message Cost of the fixed line service There is no subscription charge other than the subscription to Caller Display Visit the BT com website www bt com to find out how much it costs to send a text message depends upon your call package IMPORTANT You must subscribe to your Network Provider s Caller Display service so that you can use text messaging and you must not withhold your telephone number A quarterly fee may be payable please contact your network provider for more details You may also send messages to landline phones that are NOT text compatible Messages to non compatible lines will be connected to voice text and delivered in spoken words to the telephone as a call Please note that the conversion can translate common abbreviations and smileys etc but to ensure maximum clarity of message delivery abbreviations etc should be used sparingly At any time press Back to go back to the previous screen or press Jto cancel and return to standby 46 Text messaging If the text is not sent the display shows Meszase failed It is stored in the Outbox Writing tips Use the keypad to e
25. ge 30 e Check that the mains power is correctly connected e Make sure the handset is registered to the base see page 53 58 Help No display The batteries may be flat dead or incorrectly inserted Recharge or replace the batteries i icon flashes Is the handset registered correctly to the base see page 53 Check that the mains power is correctly connected Check that the handset is within range of the base The batteries are low place the handset on the base charger to recharge C icon not scrolling Try cleaning the charging contacts Check that the mains power is correctly connected You hear the busy tone when you press As Make sure the handset is in range of the base Another handset registered to your BT Verve 410 base may be on the line No Caller Display number name displayed Have you subscribed to a Caller Display service from your network provider see page 39 The caller may have withheld their number An exact name number match was not found in your directory Check that you have stored the full STD dialling code blems please call the Helpl 0800 218 2182 or email bt helpdesk vtecheurope com Help 59 Cannot register a handset to a base You can register a total of 5 handsets to your BT Verve 410 base and you can register your BT Verve 410 handset to up to 4 bases Check that you have not exceeded the limits Check that you have entered the correct PIN number default PIN 0000 Check that you
26. gistering an additional handset At the handset Press Heri scroll eo Settings and press OK Hizet settinas is highlighted Press Ok Clk Scroll a or to Resister and press OK Press ey or KJ to select the base you want Press UE Enter the system PIN then press IE The display shows Registering 54 Using additional handsets If registration is not successful first time please repeat the process again in case the base registration period ran out of time If there are already 5 handsets registered to the base the registration will fail You must de register another handset before you can register the new one If your BT Verve 410 handset is registered to more than one base you can select which base to use If you have a handset registered to more than one base and then de register it from one of them you will need to re select which base to use Until the base is selected the handset will display Resister you experience any problems pleas At the base 1 Press and hold B The handset is automatically assigned the next available handset number Select base Press Meru scroll RAE to Settings and press OF Hiset zettinss is highlighted Press Ok Calls v Scroll Base 1 is highlighted Scroll T or tay to the base you want and press DK to Select bose and press OK BR WN Be 5 Display shows v Saweg followed by the standby screen De register a handset Press Mer
27. he opt out option Turns on permanent voice text message delivery to your phone All incoming text is delivered as voice text Turns off permanent voice text message delivery 4 Press rtion Display highlights Send 5 Enter the number 00000 then press Seri blen Il the 0800 218 2182 r ot helpdesk vtecheurope com Help 63 If you are sending a message from a fixed line phone to another fixed line phone Forces a message you send to be delivered as a voice text even though the recipient may have a text enabled phone and usually receives written text This command is inserted at the start of the message and applies only to that message e g Hello will be home late You keep hearing an error beep You have pressed the wrong button in a sequence Check the prompts in the display or refer to instructions in this user guide General information IMPORTANT This equipment is not designed for making emergency telephone call when the power fails Alternative arrangements should be made for access to emergency services This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom Replacing the handset battery After a time you may find that the handset battery is running out of charge more quickly This is a standard sign of wear and the battery will need replacing Open the battery compartment cover Lift the battery out and u
28. ice Centre numbers 2 00 50 Add or change Service Centre numbers 50 Select Send Service Centre 51 Switch new message alert on or off 52 218 2182 o ail bt helpdesk vtecheurope cor In this guide Using additional handsets Registering an additional handset 53 Select base cece cece e eee e eens 54 De register a handset 005 54 Internal calls cece eee eee eee 55 Call another handset 2 55 Transfer acall ccc cece eee 55 3 Way conference call 00005 56 Helper san 57 General information Safety information 00eeeeee 64 CIGANING use 65 Environmental 0cceeeeeeeee 65 Product disposal instructions 65 Gudrantee ne 66 Technical information 2222222220 67 ROTE en een 67 Declaration of Conformance 67 Connecting to a switchboard 67 Inserting a pause cee eee eee eee ee 67 Recall vun een 67 you expe ien ce any problems please call the Helpline on 0800 218 2182 or e mail bt helpdesk vtecheurope com Getting started Location WARNING Do not place your BT Verve 410 in the Place your BT Verve 410 within 2 metres of the mains power bathroom or other humid areas socket and telephone socket so that the cables will reach r andset range The BT Verve 410 has a range of 300 Your BT Verve 410 works by sending radio signals betwe
29. ions on how to enter the number Cannot send text Check service centre number is correct including 1470P prefix this is for BT lines If you have another network provider please check the prefix number with them In order to send and receive text messages you must not withhold your number If you normally withhold your number the 1470 prefix presents your number for you Cannot receive text You will not be able to receive text messages until you have first sent a message The first message sent registers you with the text service More than one text messaging product is plugged into the line Remove other products Check service centre number is correct Ensure you have subscribed to a Caller Display service and that it is active You can check this by noting if your phone displays your caller s number when you receive an incoming call If you are using personal user areas please ensure you have given people your user area number and that they are entering it to the end of your telephone number when sending you a text message oblems please call the Helpl 0800 218 2182 or email bt helpdesk vtecheurope com Help 61 Text has previously been sent and received but you are now only receiving voice spoken text messages from number 0845 6021111 This may be due to your line being de registered at the text service centre All you need to do is text RESET and send it to 00000 You will receive a confirmation message back This assumes
30. ired scroll RG to Select srour Scroll ita or to set the group you want Press Lik Display shows Sawed Press Back to return to the previous menu level nail bt helpdesk vtecheurope com WwW N Ff Press etior and scroll View an entry Press ER The first entry is displayed Scroll en or gt to the entry you want Calls ig to eu Calls Press CIE Scroll El or Rs to view the name number and group Press Back to return to the previous level View directory capacity From standby press EJ The directory is displayed Calls Press rticn Scroll lg to Luracita and press OF The number of entries available is displayed e g 150 200 Press Back to return to the previous menu level Dial an entry In standby press EJ The first entry is displayed Scroll EAA or to the entry you want or search alphabetically Press gt to dial Using the phone 23 To search alphabetically Press the relevant keypad button e g for the entries beginning with T press EA once then scroll EM or RA through the entries Call groups Your options are General Family Business Friends Utilities VIP Others No Group 24 Using the phone When editing a name or number press Clear to delete characters and digits You can copy an entry to another handset registered to the base If you copy an entry that already exists in the receiving handset it wil
31. is displayed press es to confirm ee ENG R When the handset goes out of range of To switch on the base the flashes 1 Press and hold e If you are on a call the line will hang up Move back within in range The handset will automatically re connect Make an external call to the base 1 Press Ca 2 When you hear the dial tone dial the telephone number Preparatory dialling 1 Enter the telephone number first If you make a mistake press Clear to delete the last digit 2 Press Ch to dial End a call 1 Press E 16 Using the phone Auto answer Receive a call As long as you have auto answer set to ON you can answer a call by lifting the When you receive a call the phone rings The display shows Rane ote ile ees YOUN the caller s number if available or the caller s name if it switched auto answer off you will need to press a as well Auto answer matches an entry in the phonebook If you do not have a ON is the default setting See page 32 Caller Display service the screen shows External call 1 Press Ca Call Waiting To switch your Call Waiting service on Providing you have subscribed to your network s Call Waiting On OTE 2 service and it is switched on your BT Verve 410 will alert you to a second incoming call while you are already engaged on an external call 1 You will hear the call waiting tone and the display will show the number of the caller or the name if it matches an entry in y
32. ke a receptionist Choose All handsets if you want all handset to ring at the same time or Select handset to nominate a handset to ring before the others The dial mode options are Tone Time Break Tone Earth or Pulse Earth You should not normally need to adjust this setting unless advised to do so any problems pleas BR WN H call the Helpline o Scroll fie Scroll Scroll Scroll 1 2 3 4 5 6 Handset priority Press Heri scroll ME to Settings and press OK mil to Bose settings Press 0E Calls v to Hiset priorita Press OF All handsets is highlighted Press OK for all handsets to ring together Or Scroll aM to Select handset Press UK then press Ey or KJ to select the handset you want to ring first Press DE The ring delay option is highlighted Press ey or ica to set the number of rings before the other handsets ring Press Ok Press Back to return to the previous menu Dialling mode Press Heri scroll MM to Settings and press OF Calls v to Base settins Press OK Calls v to Dial mode Press OK Press Ey or EA to select the dial mode option you want Press CIE to save Press Back to return to the previous menu 0800 218 2182 or email bt helpdesk vtecheurope com un A WwW N So WwW BP W N B Scroll Scroll Sg to Ss PBX switchboard access code Press Hern scroll a to Settinss and press OK Scroll MS to Hose settings Pre
33. l Ms to Delete all and press DE Press Y s to confirm or He to cancel Press Back to return to the previous menu level Voicemail If you have subscribed to the BT Answer 1571 service you can press and hold to listen to your messages The display shows Callina 1571 Follow the spoken instructions ll the 0800 218 2182 r gt t helpdesk vtecheurope com BT Network Services By selecting the BT Services menu you can access a range of useful pre stored numbers and further BT Calling Features Pre stored BT Services numbers e BT 118500 e Check call divert directory enquiries e BT Verve 410 helpdesk e Call waiting on e Call waiting off gt Callichven on e Check call waiting e Call divert off BT 118500 Directory Enquiries 1 Press EM 2 Dir enauiries is highlighted Press Ch to call BT Verve 410 Helpdesk 1 Press A 2 Scroll SAKA to Heledesk Press Ch to call IMPORTANT To use BT Services and BT Calling Features you must first subscribe if required to the relevant service from your network provider A quarterly fee may be payable For more details on BT s Calling Features call BT free on 0800 800 150 If you are not connected to the BT network some of these services may not be available Please contact your network provider Call Diversion services may allow other divert options Check with your network provider for details For further information see the BT Calling Fe
34. l create a duplicate entry N DO WwW A W N FF Edit a name and number Press EJ Scroll or to the entry you want Calls v Press Oetion and scroll to Edit entr and press CE Use the keypad to enter a new name to Humber to enter a new number Calls Scroll 6 Scroll Ms to Grour to select a different group Press OK to save or Back to return to the previous menu level Copy an entry Press EJ Then scroll or to the entry you want to copy Calls v Press rtion and scroll Press or KJ to select the handset you want to copy to and press H to ars and press CE At the receiving handset Display shows Receive dir entries Press es to confirm or He to cancel When successful the display shows 7 Coried Press Back to return to the previous menu level all the He 0800 218 2182 or email bt helpdesk vtecheurope com ae lois u e WN Copy all entries Press EJ The first entry is displayed Calls v Press or KJ to select the handset you want to copy to and press IE Press rticn and scroll to Cory all and press OE At the receiving handset Display shows Receive dir entries Press Yes to confirm or He to cancel When successful the display shows 7 Coried Press Back to return to the previous menu level Delete an entry Press EJ Scroll Rea or o the entry you want Press rtian and scroll Calls v to Delete entry and
35. larm ring When the alarm rings the display shows Alari32 The alarm rings for 60 seconds Press tor to stop the alarm Il the 0800 218 2182 r ot helpdesk vtecheurope com Calls lists Caller Display If you have subscribed to a Caller Display Service you will be able to see your caller s number on your handset display provided it is not withheld prior to answering the call If your caller s name is stored in the directory and a number match is found you will see the caller s name on the display instead Calls list The Calls list holds up to 20 numbers The date and time of the call is also stored if available When the list is full and a new call is received the oldest entry will be deleted automatically The Calls list can hold numbers up to 20 digits and names up to 16 characters View call details Press the most recent entry is at the top of the list Press Reem or FG to scroll through the list Press rticon Details is highlighted Press 0E The display shows phone number date and time of the call Press EM or to display details about the next call Press Back to return to the previous menu level IMPORTANT To use Caller Display you must first subscribe to the service from your network provider A quarterly fee may be payable For more information on BT Calling Features call BT free on 0800 800 150 To ensure the caller s name is displayed make sure you have stored the full
36. mber and edit the number if required pol Oy Ot es oe Da a Scroll ia to Select srour and press ogol to set the call group you want Press QIK to save Press Back to return to the previous menu level Calls list settings Calls Press RI Press rticn Scroll to Settinss and press OK Press or to select All calls or Missed calls Calls v Scroll to Hew call alert Press or 2 to select Gn or OFF Press CIE to save Press Eck to return to the previous menu level ase call the Helpline on 0800 218 2182 or Calls lists 41 If you need to edit the number or name press Clear to delete any unwanted characters then enter new ones using the keypad All calls will list answered and missed calls in the Calls list Missed calls will only list unanswered calls New call alert on will cause the handset to beep when a missed call is received When you turn the New call alert off you may need to clear all calls in the Calls list to stop the beep The sm icon will appear in the display when a missed call is received ail bt helpdesk vtecheurope com 42 Calls lists BR W N FP Delete an entry Calls Press Ea Press or to scroll through the list to the entry you want Press Ortion Scroll SS to Tlelete and press CK Display shows Deleted Press Back to return to the previous menu level Delete entire Calls list Calls Press Ez Press Getior Scrol
37. n this guide Sounds Handset ringer cece e eee eeee Handset beeps cece eee anes Settings Display contrast Handset name Ato ans WE ssc oscars cena cranes eau Dialling mode cece cece eee PBX switchboard access code System PpIN aua se SYSTENITESeL u Date Time Alarm Set date amp time 0 cece eee Set alarm call 0 cece eee eee Stop alarmring ceee eens Calls lists Caller Display 0 cece enue Glslst s ee nen View call details 2 Dial from the Calls list Copy a Calls list number to the directory Calls list settings 22222ceeeeeeenn on 080C New callalert 0 cece cece eee 41 Delete anentry ccc cece eee eee 42 Delete entire Calls list 42 Voicemail u drieen 42 BT Network services Pre stored BT Services numbers 43 BT 118 500 Directory Enquires 43 BT Verve 410 Helpdesk 005 43 Call Divert on off check 44 Call Waiting on off check 44 Text messaging Subscribe to the text messaging service 45 Cost of the fixed line service 45 Send a text message e cece eee 46 Using the Outbox 0c cece eee 47 Receiving MessageS eee eee eee ee 48 Read MessageS eeeeceeeeeeees 48 Edit or delete templates 49 Serv
38. nplug the connector Replace with a new NiMH 600mAh rechargeable battery Push the battery compartment cover back on until it clicks into place WARNING Do not immerse batteries in water or throw them into a fire or dispose of them with ordinary domestic refuse BT accepts no responsibility for damage caused to your BT Verve 410 by using any other types of batteries There is a risk of explosion if incorrect batteries are fitted Safety information Only use the power supply suitable for the BT Verve 410 range Using an unauthorised power supply will invalidate your guarantee and may damage the telephone The item code for the base mains power supply is 045030 If you have purchased a multiple pack the item code for the charger mains power supply is 040368 black or 042169 white Use only the approved rechargeable batteries supplied Spare rechargeable batteries are available from the BT Verve 410 Helpline on 0800 218 2182 Do not open the handset except to replace the handset batteries or the base This could expose you to high voltages or other risks Contact the Helpline on 0800 218 2182 for all repairs If the keylock is switched on it is NOT possible to make calls except to the emergency numbers 999 112 Radio signal transmitted between the handset and base may cause interference to hearing aids It is recommended that advice from a qualified expert be sought before using this product in the vicinity of
39. nter letters and numbers eg to write today 2day Press four times to enter 2 Press once to enter d Press once to enter a Press EM three times to enter y Press Bl to enter a space and use and or E for other characters Press Clear to delete incorrect characters Press EA or EA to move the cursor to the point you want Use R or to move the cursor to the beginning or end of the text Upper amp lower case Press to change between upper ABC lower abc and sentence Abc case letters Maximum number of characters in a text message is 160 The display shows a character countdown from 160 down to 0 In order to send and receive text messages you must not withhold your number On most networks if you normally withhold your number the 1470 prefix presents your number for you IT you Sending messages Send a text message Press rticn and scroll Ram or Send Store Template Press Herna Text is displayed Press OK Hrite nen text is highlighted Press Ok Use the keypad to enter your message Calls v to Press Ok Enter the phone number and press Serv Or press rt icn to select a number from the Phonebook Redial list or Calls list Scroll or to the option you want and press GE Scroll to the entry or number you want and press Clk Press OK again to send Press CIE to save the message in the Outbox for sending later Press ti The template options are displayed
40. o dial the emergency numbers 999 and 112 When the keypad is locked you can still answer incoming calls and operate the handset as normal When the call is ended the keypad lock comes on again ww BP Delete all redial numbers Press Ee The last number dialled is displayed Press Oetion and scroll to Delete all and press OK Press es to confirm or Ha to cancel Press Pr to exit and return to standby Keypad lock You can lock the keypad so that it cannot be used accidentally while carrying it around To lock the keypad Press and hold Ego The handset beeps and kKeuyrad locked is displayed To unlock the keypad Press and hold Eag The handset beeps and KezFad unlocked is displayed for 2 seconds before returning to standby you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Using the phone 21 Find handset Paging You can ring a handset to help locate it Paging calls cannot be answered by a handset Press B on the base All handsets registered to the base will ring for up to 30 seconds Press amp on the base again to stop the ringing or press a button on any handset Message amp Call inbox Your BT Verve 410 has an inbox which shows the status of your messages and calls and gives a short cut to access Missed calls Text messages Press DI The Inbox screen is displayed Scroll or o the option you want an
41. our directory 2 Press Ho answer the new call and your first caller is put on hold 3 Press H to toggle between the two callers 4 Press 2 to hang up the current call f you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Earpiece handsfree volume During a call you can adjust the volume of the earpiece or loudspeaker There are 5 levels Press or Reval to increase or decrease the volume Secrecy Mute During a call you can talk to someone nearby without your caller hearing Press EJ The display shows tute or and your caller cannot hear you Press Ra again to return to your caller Handsfree Handsfree lets you talk to your caller without holding the handset It also enables other people in the room to listen to your conversation over the loudspeaker Make a handsfree call Dial the number then press Ei amp is displayed You hear your call over the handset loudspeaker Press Dof to switch the call between the earpiece and the loudspeaker Press Pr to end the call Using the phone During a handsfree call press RA or to change the volume 17 18 Using the phone Answer a call handsfree When the phone rings Press fs The call is transferred to the handset loudspeaker Switch to handsfree during a call During a call press Ho put the call on the loudspeaker To switch handsfree off and return the call
42. return to the previous menu level ice any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com AA WwW N rm Scroll Date Time Alarm Set date and time Providing you have subscribed to your network s Caller Display service the date and time is set automatically when you receive your first call Press Hern scroll RAE to Settiras and press OK Calls Scroll sg to Date Time Alorm Press OF Date Time is highlighted Press OE Press or KJ to select the Time format 4 hour or 12 hour Scroll SRS to Inte format Press T or tall to select mmidd or delim Scroll lg to Enter time and enter the time using the 24 v g hour format e g 17 30 for 5 30pm If 12 hour format is chosen press to change am or pm Calls v to Enter date and enter the date Press IE to save Press Back to return to the previous menu level Settings 37 38 Settings BROWN Hr Scroll Set alarm call Press Heri scroll ME to Settings and press OF Calls v to Date Time Alorm Press OF Scroll MR to Flori Press CK Enter the alarm time using the 24 hour format e g 0730 for 7 30am Scroll Ms to larm an aff Press ey o to select Daily Once or OFF Scroll Rea to Riristone and press or ita to select the ringtone you want for the alarm Press CIE to save Press Back to return to the previous menu level Stop a
43. ry and slide the battery compartment cover back on Place the handset on the base to charge for at least 20 hours Any additional handsets supplied as part of a multipack are pre registered to the base so once charged are ready for use The handset number is shown in the display Your BT Verve 410 is ready for use Getting started Using your BT Verve 410 ona Broadband line If this product is to be used on a broadband line then you must ensure that it is connected via an ADSL microfilter Using this product on a Broadband line without an ADSL microfilter may cause problems with this product and your Broadband service Additional BT ADSL microfilters can be purchased from www shop bt com If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 9 Handset buttons BT Press to open the BT Services menu page 43 UP Redial In standby press to open and scroll through the Redial list page 18 In talk mode press to adjust volume In menu mode press to scroll up through the options Option button left Press to select options displayed on screen LEFT Directory In standby press to access the directory When on a call press to mute the handset When entering text press to move the cursor left Handsfree In talk mode press to switch handsfree on and off page 17 Talk In standby mode press to make and receive calls page 15 1 Voicem
44. s and press OK Scroll a to Serid Service and press Ck Press or fia to select the Service Centre and press OE Press Back to return to the previous menu level Or press P to return to standby Message alert When you receive a text message the new message beep will sound at the handset the new text message icon is shown on the handset display the base indicator light flashes These alerts can be switched On or Off The default setting is On Text messaging 51 52 Text messaging Switch new message alert on or off 1 Press Menu Text is highlighted Press Ok 2 Scroll or eww to Text settings and press LK 3 Scroll to Hew text alert and press OK 4 Press ey or 2 to select Cin or Cf and press OK 5 Press Eack to return to the previous menu level blems please call the Helpl 0800 218 2182 or email bt helpdesk vtecheurope com Using additional handsets You can use up to five BT Verve 410 additional handsets with your BT Verve 410 base to extend your phone system without needing to install extension sockets for each new phone Your BT Verve 410 handset can also be registered to up to four other bases You can then select the base you would prefer to use If you have purchased a BT Verve 410 multiple pack any additional handsets come pre registered to the base If you have purchased an additional handset separately you must register it to your BT Verve 410 base before it can be used Re
45. se call the Helpline on 0800 218 2182 or email bt helpd Getting started Battery low warning If the icon flashes in the handset display you will need to recharge the handset before you can use it again You also hear a low battery warning beep once every 60 seconds During charging the icon will scroll in the display Battery performance In ideal conditions a fully charged battery should give up to 10 hours talk time or 100 hours standby time on a single charge Note that new batteries do not reach full capacity until they have been in normal use for several days To keep the battery in the best condition leave the handset off the base for a few hours at a time Running the battery right down at least once a week will help it last as long as possible The charge capacity of rechargeable batteries will reduce with time as they wear out giving the handset less talk standby time Eventually they will need to be replaced New batteries are available from the BT Verve 410 Helpline on 0800 218 2182 After charging your handset for the first time subsequent charging time is about 6 8 hours a day Batteries and handset may become warm during charging This is normal 3 The NiMH battery is already fitted in the handset Remove the battery compartment cover by sliding it downward and lifting it off Locate the battery lead and connector and plug it into the socket inside the battery compartment the r
46. ss OK Scroll Sg to PEM access Press OK Enter the code you want then press Gk Press Back to return to the previous menu level System PIN Press Heri scroll Ei Settings and press OK to ose settinas Press OK v stem PIH Press OK Enter the old PIN original setting 0000 and press GE Enter the new PIN and press Gk Re enter the new PIN and press E Press Back to return to the previous menu level If you rience any p Settings 35 If you enter your PBX access code your BT Verve 410 will automatically enter a pause after the first digit if it matches the PBX access code If any existing code is displayed Press Clear to delete digits The System PIN is used when changing certain settings and registration de registration The default setting is 0000 You can change this to your own preferred 4 digit number If you make a mistake press Clear to delete digits s please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 36 Settings T you ex pe ier Scroll System reset This resets your BT Verve 410 to its original settings Press Heri scroll MM to Settings and press OF Calls Scroll ie to Bose settinss Press OK ead to casten reset Press DE Enter the system PIN original setting 0000 and press Dk Press es to confirm or He to cancel If you select es the handset returns to standby Or press Back to
47. tee will provide for the repair of or at BT s or its agent s discretion the option to replace the BT Verve 410 or any component thereof other than batteries which is identified as faulty or below standard or as a result of inferior workmanship or materials Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product The conditions of this guarantee are e The guarantee shall only apply to defects that occur within the 12 month guarantee period e Proof of purchase is provided e The equipment is returned to BT or its agent as instructed e This guarantee does not cover any faults or defects caused by accidents misuse fair wear and tear neglect tampering with the equipment or any attempt at adjustment or repair other than through approved agents e This guarantee does not affect your statutory rights Within the 12 month guarantee period If you experience difficulty with your product prior to returning it please read the Help section beginning on page 57 or contact the BT Verve 410 Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com for assistance Additional answers to Frequently Asked Questions are available from www bt com producthelp y problems please call the Helpline o 0800 218 2182 c In the unlikely event of a defect occurring the helpdesk will issue a Fault Reference Authorisation FRA number and instructions for replacement or repair
48. telephone number including the dialling code in the directory When a new call is received in the Calls ist the icon is displayed f the number is unavailable Unavailable is displayed f the number has been withheld by the caller Hithheld is displayed f the call is from the operator Orerator is displayed f the call is from a payphone Fasrhore is displayed f the call is from a callback request Callback is displayed f you do not have a Caller Display service an external call is displayed as External call When there are no calls in the calls list the display shows Eme t a then will offer the Settinss option 40 Calls lists Calls When a Calls list is open press to scroll from the newest call to the oldest or press MM to scroll from the oldest call to the newest Press rtion Scroll Press rtion Scroll Dial from the Calls list Press the most recent entry is atthe top of the list Press or to scroll through the list Press Ch or Ho call the number Or Calls Press E Press or to scroll through the list to the entry you want yw to Coll number and press Ck If required press Clear to edit the number first Press Sy to dial Copy a Calls list number to the directory Calls Press KJ Press or to scroll through the list to the entry you want Calls v to Store number and press OK Enter the name Scroll cls Fr Hu
49. templates are restored if you reset your BT Verve 410 to its default settings see page 36 bt helpdesk vtecheurope com 50 Text messaging If you have more than one Service Centre stored on your BT Verve 410 you will need to select which one you want to use for sending see next section un BF W N Be Service Centre numbers To send and receive text messages you need the telephone number of your Network s text Centre If you accidentally delete the Outgoing or Incoming Service Centre numbers you will need to re enter them in order for your text Service to work You can enter up to 4 Service Centre numbers two incoming and two outgoing The Outgoing Service number is 1470P1709400 The Incoming Service number is 0800587529 Add or change Service Centre numbers Press Meru Text and press CE Scroll or REN to Text settinas and press LK Service Centre is highlighted press OF Scroll or few to SMS Centre 1 2 Ford and press Ck If necessary press Clear to delete the current number Enter the new service centre number and press ave Press Back to return to the previous menu level Or press 2 to return to standby he Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com vv A WwW N e Select Send Service Centre Only service centres that have numbers stored will be displayed as Send Centres Press Hernu Text and press OK Scroll ee or SG to Text setting
50. that your Caller Display service is active and working on your line Messages sent to 00000 are free Further help and advice for text queries on BT lines BT Residential customers call 151 choose option 2 when prompted by the Fault Management Service select option 2 enter your phone number on the handset and wait to speak to a customer adviser BT Business Customers call 152 choose option 2 when prompted by the Fault Management Service select option 2 enter your phone number on the handset and wait to speak to a customer adviser For other telephone service providers please contact their customer services General sales enquiries BT Residential lines call 150 BT Business lines call 152 For non BT line customers call 0800 800 150 residential or 0800 800 152 business Additional handsets are available from the Helpdesk on 0800 218 2182 Billing enquiries Refer to the telephone number shown on your telephone bill 62 Help Other functions and services available from the text messaging service By sending the following commands to the BT text self administration facility you can control functions and capabilities in your text phone and the way messages are handled 1 Press Meru Text is highlighted Press CK 2 Write nen messaae is highlighted Press Ok 3 Use the keypad to type in the following commands depending upon what you want to do Opt out from receiving voice text messages Turns off t
51. the REN is less than 4 Any additional handsets and chargers that you register have a REN of 0 R amp TTE This product is intended for use within the UK for connection to the public telephone network and compatible switchboards This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999 5 EC Declaration of Conformance Hereby VTech declares that this BT Verve 410 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC If you would like a copy of the Declaration of Conformance please visit www bt com producthelp u experience any problems please call the Hel ne on 0800 218 2182 o Connecting to a switchboard This product is intended for use within the UK for connection to the public telephone network and compatible switchboards which support tone and pulse dialling and timed break recall If in doubt please consult your service provider Inserting a pause With some switchboards after dialling the access code you may have to wait for a moment while the switchboard picks up an outside line so you will need to enter a pause in the dialing sequence Press and hold Rj to insert a pause P before entering the telephone number You may also need to enter a pause when storing international numbers or charge card numbers Recall You may need to use the recall function if you are connected
52. u scroll WA to Settings and press OF Hiset zettinss is highlighted Press Ok Calls v Scroll to De resister and press OK Enter the System PIN original setting 0000 and press Ok Select handset option is highlighted Scroll ogol to the handset you want and press U vr WwW N Be e call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Using additional handsets 55 7 Press Back to return to the previous menu level Internal calls Call another handset If you have more than one handset registered to the base you can make internal calls between two handsets 1 Press Int and if you have one other handset it will ring If you have extra handsets press ea or KJ to select the handset 1 5 you want to call then press DE Transfer a call You can transfer an external call to another handset registered to the base 1 During your call press Int Your external caller is put on hold 2 If you have one other handset it will ring If you have extra handsets press Ey or to select the handset 1 5 you want then press WE 3 When the other handset answers you can announce the caller 4 Press Sisitch to switch between the two callers any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope cor 56 Using additional handsets If the other handset does not answer press Siriale to return to your original caller 3 Way conference call You can
53. u want for internal calls Scroll Ms to Fina volume Press ey or KJ to set the volume level or off Scroll WS to Silent Press ey or to select Bear or CFF Press to confirm Press Back to return to the previous menu level Handset beeps Press Mer scroll EJ o Sound and press Ok Calls Scroll eg to Tones Press OF Key beeps option is highlighted Press T or D to select Gn or OFF Scroll MS to Confirmation Press T or to select On or OFF 5 Scroll SAE to Battery low Press or to select On or OFF 6 Scroll Mg to Out of rarse Press EA or KJ to select On or OFF 7 Press E to confirm 8 Press Back to return to the previous menu level Settings Adjust the display contrast to suit different lighting conditions There are 8 levels Set a name for your handset e g Donna or Office As long as you have auto answer set to ON you can answer a call by lifting the handset off the base If you have switched auto answer off you will need to press Fp as well Auto answer ON is the default setting vu A WwW N e Press Herna scroll IEAA Scroll Scroll Handset settings Display contrast Handset name to Bettinss and press OK Hise settinas is highlighted Press Ok oad to Diselas and press GK Press or KJ to select the contrast setting Calls v to Hame Press Clear to delete the current name Enter a new name Press
54. y or Ea to choose the ringtone A sample of each one is played Press MK to save Press Back to return to the previous menu level Speed dial You can allocate a name and number from the Directory to each of the Speed dial buttons 2 to 0 To copy a Directory entry to a Speed dial Press ey Calls Press Ortior and scroll Ram or I to Feed dial and press OK Scroll ld or to the Speed dial you want to store the Directora entry in and press OF 28 Using the phone If a name and number is already allocated to the reed dial you have chosen they will be displayed To re use this Feed diol see To edit a Speed dial If the Speed dial is empty Ho number is displayed and then all the Directory entries Scroll or to the entry you want to copy and press UE to save Press Back to return to the previous menu level To delete a Speed dial Press EJ Press Ortior and scroll EAA or few to Seeecd dial and Calls press OF Calls Scroll ROAA or to the Sreecd dial you want to delete and press Gk The name and number is displayed press rtion and scroll hua to Delete Press OF to confirm Deleted is displayed Press Back to return to the previous menu level the Helpl 0800 218 2182 or email bt helpdesk vtecheurope com Using the phone 29 To edit a Speed dial Press of Press Ortion and scroll lg or BB to Seed dial and v press OK Scroll Med or BR to the S
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