Fantom Drives GreenDrive 500GB
Contents
1. have lots of free space A FAT32 only allows files up to 4GB in size To copy larger files please reformat the volume using MacOS Extended Format FAQs for PC Users Q My computer does not recognize the drive A Make sure all of your connections are secure If you have an add on card make sure it is working properly and or update the driver Also make sure you have all the latest updates for your Windows installation Q Does the drive work with Norton Ghost A Yes Norton Ghost 2003 or newer support USB drives Fantom Drives does not provide any additional drivers Q Do you have DOS driver or a for the drive A No Q Where are the drivers for 2000 XP 2003 Vista A Windows 2000 XP 2003 and Vista already include all the necessary drivers No additional drivers are necessary Q When I leave my computer idle for a while my drive won t work properly A The most likely cause is that your computer is going into sleep mode The immediate solution is to shut down your computer and turn off the drive and then restart your computer Once your computer is completely booted up turn on the drive You should see the drive in the Windows Explorer To prevent this problem from recurring open the Power Settings Energy Saver and set it to never go into sleep mode Q Can you make the External Hard drive bootable A This depends on your computer s BIOS Basic Input Output system The BIOS contains code required to c2. bytes The capacity of most hard drives is measured in Gigabytes Hardware Physical components of a computer system computer hard drives printers etc Hub A device which links peripherals together onto the same bus Interface Junction between two items of hardware or software for the exchange of data Mb Megabit One million bits Mbps Megabits per second A data transmission speed of one million bits per second Data transmissions are typically measured in bits kilobits megabits etc per second MB Megabyte 1 048 576 bytes Operating System OS Software that controls the assignment and use of hardware and application software resources System Requirements System Requirements for Mac e Power Macintosh Mac Mini 65 G4 Blue amp White G3 iBook or iMac e Mac OS X 10 2 or newer e Available USB port or available eSATA port System Requirement for PC e Pentium based PC with 233 MHz or faster CPU e Windows 2000 SP4 XP SP2 2003 Windows Vista e 32 MB RAM e Available USB or available eSATA port Windows XP users In order to use the USB 2 0 connection you must have at least Service Pack 1 for Windows XP Precautions Failure to follow the precautions described below may cause damage to your Fantom Drives External Hard drive and void the warranty e DO NOT open the case Doing so will void the warranty e DO NOT use a third party AC adapter or power cord Doing so may damage the drive
3. see a drive letter you can change this drive letter if you wish click Next You will then be asked to format the drive Q Is the drive compatible with Windows NT 4 0 A No Q After connected the drive to my PC I got the following alert message HI SPEED USB Device Plugged into non Hl SPEED USB Hub What does this mean A Windows 2000 and XP users will get this alert message If you plugged the drive into a USB port that only supports USB 1 1 This is fine except your drive will operate USB 1 1 speeds Q bought a 500GB drive but my computer is showing 465GB Where is the missing capacity A Hard drive manufacturers market drives in terms of decimal base 10 capacity In decimal notation one megabyte MB is equal to 1 000 000 bytes and one Gigabyte GB is equal to 1 Q00 000 000 bytes Many operating systems use the binary base 2 numbering system to describe disk capacity In the binary numbering system one megabyte is equal to 1 048 576 bytes and one gigabyte is equal to 1 0 3 41 824 bytes simply put decimal and binary translates to the same amount of storage capacity If an issue cannot resolved by using our FAQ please contact Technical Support via the Fantom Drives support site at http 7 www Fantomadrives com hel 13 12 Rename the offending file s and try the operation again Q have a FAT32 disk and when I try to copy a large file I get an error saying there is not enough room on the drive
4. Drives is not liable Contents Introduction cece ccc cece eee ne eee cece eee eeeenaeteeeenaas 2 Parts amp Accessories LISt ccccc cece eee e enna ees 2 System Requirements cccc cece ee eee cece sence ees 3 PrECAUTIONS ccc cece eee eee e ee ee cease eee eeaeeeeeenaes 4 Fantom Drives GreenDrive at a Glance z Connecting the drive to Your Computer 6 Formatting Your Fantom Drives External Hard drive 7 Formatting the drive in Mac OS X cc ccceeeee eee eee ees 7 Formatting the drive in Windows ccseeeeeeeeee 3 How to safely dismount and turn off your Fantom Drives External Hard drive 68 g Performing Basic TaskS cccccsee ene e eee eens 10 Troubleshooting Frequently Asked Questions FAQ 11 Glossary i nnnnn nenene r rrrrrrrrrrrrrrrerrrrrrrrrrrrrene 14 One Year Limited Warranty ccceeeee eens 16 Contact Information cccccccee cence eee eeeee ees BC Introduction Welcome and thank you for purchasing GreenDrive the external High Capacity Hard drive from Fantom Drives USB 2 0 compatibility with USB 1 1 USB 2 0 ports are backward compatible with USB 1 1 However if you connect the drive to a USB 1 1 port it will operate at USB 1 1 speeds Parts Accessories List The package should contai
5. Enable J aling New Image Convert Resize Image E 232 8 GB SAMSUNG SP250 Choose a partition scheme appropriate for the way you will use this disk O GUID Partition Table the disk to up an Intel based M or to use the disk as a aii ou any Mac with Mac OS Xv nee einai TSSTcorp CD DVDW TS H5 TSSTcorp DVD RW TS H 3 SONY CDRWDVD CRX3 10S ck Ap Untitled 1 ed Sh Partition Z lt Mea rra ed Mac e the disk as a startu pdis aig rap To cabin di cet start up DOS and Wi jpeg devices that require a DOS compatible or Windows geist rape Ta ZOI Te Kai Es sk Descripti MicroN aidbank VOL 01 Media Total Ca sae an 2 7 TB 2 ida 999 791 104 Bytes Jj Connection Bos USB Write S se cp Wri onnection Type External tae T z Suppor rted a ESEA al Number 001B4D00ACA1 Partition Map Sc TEE in ate ormatted O Formatting the drive in Windows Hosts 1 Open the disk management console A list of the attached drives and their respective volumes will appear Select the GreenDrive Disk The Disk Management Console can be found under Windows System32 diskmgmt msc on your system drive For an illustrated guide please see http www fantomdrives com support faqs 2 Right click on the drive letter and select Format in the pop up menu The Format dialog box will appear Before a new un partitioned disk can be used in Windows it must contain a disk signature If the hard disk is not signe
6. WARNING TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE CAUTION TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE COVER OR BACK NO USER SERVICEABLE PARTS INSIDE REFER SERVICING TO QUALIFIED SERVICE PERSONNEL Fantom Drives Technology 19260 Van Ness Avenue Torrance CA 90501 sales 310 320 7272 Support http 7 www Fantomdrives com hel www Fantomdrives com TM FANTOM DRIVES FCC Compliance Statements This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in residential installation This equipment generates uses and can radiate frequency energy and if not installed and used in accordance with the instructions there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to equipment off and on the user is encouraged to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the distance between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help 12 10 2008 1DMDUM Rev C The material in this document is for info
7. and void the warranty e DO NOT bump jar or drop the drive as this may damage it and or result in loss of data e DO NOT disconnect any cables while the drive is powered on without first properly dismounting the device via your operating system doing so can result in data loss and possible damage e DO NOT set any liquids or beverages on the drive as they may damage the internal electronics e Fantom Drives highly recommends that you regularly back up the files stored on your Fantom Drives external hard drive Fantom Drives is not responsible for any data loss nor will Fantom Drives perform any recovery of lost data or files BIOS supports this feature Q do not see my drive listed in the My Computer window but it does appear in the Device Manager list A Right click on My Computer Select Manage in the pop up menu In the Computer Management window and navigate to Storage gt Disk Management In the Disk Management window you should see a list of available storage devices Look for the Disk that has a capacity closest to your Fantom Drives External Hard drive Right click on the right hand box in the pop up menu select Delete Partition Once you do this it will say Online amp Unallocated Right click on the box and select Create New Partition in the pop up menu When the Partition Wizard appears select Primary Partition and click Next You will see a default value for the drive click Next You will then
8. atisfaction to each of our customers Your drive is compatible with all USB capable Apple Macintosh computers running MacOS 10 3 or greater and PC Compatible computers running Windows 2000 Windows XP Windows 2008 and Windows Vista for any loss or damage to these items This limited warranty does not cover 1 any consumables such as batteries supplied with this product cosmetic damages damage or loss to any software programs data or removable storage media or damage due to the Product such as but not limited to excessive heat or humidity or modifications of this Product 2 improper installation operation testing or maintenance of this Product 3 power failure or connection to improper voltage supply or 4 attempted repair by any party other than Fantom Drives This Warranty does not apply when the malfunction results from the use of this Product in conjunction with accessories products or ancillary or peripheral equipment or where it is determined by Fantom Drives that there is no fault with this Product itself This Limited Warranty is invalid if the factory applied serial number has been altered or removed from the Product Repair or replacement as provided under this warranty is the exclusive remedy of the consumer Fantom Drives shall not be liable for any incidental or consequential damages for breach of any express or implied warranty breach of contract negligence strict liability or any other legal theory relat
9. d for use the New Partition option is unavailable superimposed no entry icon In this case a signature can be written on the hard drive by right clicking on the disk description window and selecting Initialize Disk 3 Under Capacity verify the drive capacity It should be close to the stated capacity of your drive in gigabytes 4 In the File System pop up menu select NTFS The default formatting option is full format A full format will take about 30 90 minutes A Quick format will take just a minute but will do less verifying of the drive than a full format Click Start Once the format process is complete your External Hard drive is ready to use 5 In Windows XP and Vista it is possible to optimize the drive for performance or quick removal To select your desired mode open the device manager located in Windows System3e devmgmt msc on your system drive Right click Fantom Disk in Disk drives and select properties Select the Policies Tab near the top left of the window and click your desired optimization level Press OK when finished and you may close the disk management applet How to Safely Dismount and Turn Off the External Hard drive What do mounting and dismounting mean When a device such as a hard drive is mounted that means the computer sees the device and is able to communicate with it When you dismount a device the computer no longer sees it The device may still be running but the c
10. ed is functioning Q I m trying to copy files to from FAT32 volumes or network shares and it keeps failing A FAT32 HFS and other file system formats allow different standards of filename length or use of special characters 11 10 Performing Basic Tasks How to open files and folders on the External Hard drive MacOS or Windows 1 Double click on the drive icon A window showing the files and folders stored on the drive will appear 2 Double click on the file or folder that you want to open How to copy files and folders to your External Hard drive Mac Users 1 Highlight the file or folder that you want to copy by clicking on it but do not release the mouse button 2 While keeping the mouse button pressed down drag the highlighted file or folder to the drive icon or to a specific folder on the drive 3 Release the mouse button The file or folder will copy over PC Users 1 Single click the file or folder that you want to copy in order to highlight it 2 Go to Edit gt Copy 3 Double click the drive icon to open tt 4 If you want to copy the file or folder to a specific folder on the drive double click that folder to open tt 5 Go to Edit gt Paste The file or folder will copy over Performing Data Backup Backing up your data is best defined by the keeping duplicate copies of your files on a separate storage device It is always a good idea to keep important data in at least two d
11. ed to this product Such damage include but are not limited to loss of profits loss of data loss of use of the product or any associated equipment down time and purchaser s time Except to the extend prohibited by applicable law any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration of this warranty Some states do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on how long on implied warranty lasts so the above limitation or exclusions may not apply to you This warranty gives you specific rights you may have other rights which vary from state to state 17 16 Two Year Limited Warranty Fantom Drives warrants this product the Product against defects in material or workmanship as follows 1 LABOR For a period of two 2 year from the original date of purchase from Fantom Drives or its authorized relseller Fantom Drives will repair defective Product or at its option replace with a new or recertified product at no charge After this 2 year period you must pay for all labor charges 2 PARTS For a period of two 2 year from the original date of purchase from Fantom Drives or its authorized reseller Fantom Drives will supply at no charge new or rebuilt replacement parts in exchange for defective parts of this Product Any replacement parts will be warranted for the remainder of the original warranty peri
12. ifferent places We recommend that you obtain and use a quality backup software application if the basic program that come with your operating system Is not robust enough for your particular Formatting Your Drive The GreenDrive comes preformatted at the factory with the FATG2 file system which will mount on most modern operating systems FAT32 has some limitations and we recommend you reformat the volume to a file system format more compatible with your particular computer and operating system environment Formatting a hard drive erases all data contained on it Please be sure to create a copy of the files you wish to keep to another location before reformatting Formatting the drive in Mac OS X 1 Launch the Disk Utility application located under Applications Utilities folder 2 Highlight your new drive and select the Partition tab 3 Select the new partition map type 4 For each partition in the volume scheme select the desired file system format and volume name optional Although it is possible to format a hard drive on Mac OS X using the DOS file system we do not recommend this as an artificial capacity limit may be imposed on the drive and performance will be unpredictable 5 Click the Options button Select Apple Partition Map in the dialog box and click OK 6 Click Apply Your RAIDBank4 is ready to use MicroNet Raidbank VOL 01 Media 000 CMN E T ne ee rn Mount Eject
13. n the following items e Fantom Drives GreenDrive e USB cable e AC Adapter and power cord e Quick Start Installation Guide If you are missing any items listed above please fill out the customer support form at http 7 www fantomdrives com support missingpart as Please retain a copy of your receipt You will need it if warranty repair service is required in the future Peripheral A generic term for hard drives printers scanners and other discreet devices that add functionality to a computer Port A connection which enables compatible peripherals to send and receive data Software A set of instructions that enable the computer to perform pre programmed functions in the order specified by the user Storage Any equipment which stores data such as hard drives CDs and DVDs 19 14 Glossary Bit The smallest unit of digital data In binary code a bit is represented logically as a either 1 or a O Buffer RAM cache that temporarily stores data so it can be delivered to a device as it is needed Bus An electronic link for the transmission of data between digital devices such as computers and computer peripherals Byte A unit of digital data usually made up of eight bits Data Stream The flow of data between digital devices such as computers and hard drives driver Software that enables the computer to communicate with a peripheral Gigabyte 1 024 Megabytes or approximately one billion
14. od or ninety 90 days from installation by Fantom Drives All exchanged parts replaced under this warranty will become the property of Fantom Drives This warranty only covers the hardware components packaged with the Product This warranty does not cover any software contained in or included with the Product any such software is provided AS IS Please refer to any documentation included with the software for your rights and obligations with respect to the software This warranty extends only to you the original purchaser lt is not transferable to any one who subsequently purchases the Product from you Proof of purchase in the form of a bill of sale which is evidence that the Product is within the warranty period must be presented to obtain warranty service To obtain warranty service you must take the Product or deliver the Product freight prepaid in either it s original packaging or in a package that provides the Product with a degree of protection equivalent to that of the original packaging to Fantom Drives Please contact Fantom Drives at the number listed on the reverse side for further information Fantom Drives is not responsible for any damage to or loss of any programs data or other information stored on any media or any part of any Product serviced hereunder Be sure to remove all features parts options alterations and attachments not under warranty prior to returning the Product to Fantom Drives Fantom
15. omputer cannot access it as though the device no longer exists Never turn off or unplug a hard drive without dismounting it first Doing so could cause data on the drive to be lost or damaged How to safely dismount and turn off the drive with the computer running Mac Users Drag the icon for the External Hard drive to the Trash The drive will dismount and you can then safely turn if off You may then unplug the power cord and data cable if you want to disconnect the drive PC Users 1 Locate the System Tray The System Tray includes the time display in the bottom right and icons to the left of the time One of the icons will be an hot plug icon 2 Left click on You will receive the alert message Safely Remove followed by the drive description and drive letter for the device 3 Left click on the appropriate device with the drive letter matching the one used by the External Hard drive After a few seconds Windows will give you a message that it is safe to remove the device
16. ontrol a number of miscellaneous functions Please check with your computer manufacturer for BIOS updates to determine if your computer s Fantom Drives GreenDrive Hard Disk at a Glance Disk Activity Power Indicator Light Power Switch eSATA port Security Lock Slot USB 2 0 port AC adapter port Connecting the drive to Your Computer 1 Plug the AC adapter cord into the power port on the back of the drive The plug should not require much effort to insert If the plug will not go in do not force it the plug is probably upside down Rotate the plug and try again Incorrectly inserting the plug could damage the drive and void the warranty 2 Plug the power cord into the cord socket in the AC adapter Plug the other end into an AC outlet 3 Connect the appropriate cable to your host USB and eSATA plugs are shaped so they can only be properly inserted one way Be sure to insert the plugs properly or you may damage the drive and void the warranty SaeBaE EE o es jiin Hiin z USB Connect the square USB 2 0 connector type B of the included USB cable to a the square USB plug on the GreenDrive and the rectangular end to a free USB port on your computer eSATA Connect the eSATA cable to a free eSATA port on your computer If your computer does not have eSATA ports you may purchase an eSATA expansion card for your computer Contact your authorized Fantom Drives reseller for further details 4 Flip the
17. power switch located on the back of the GreenDrive to the ON position labelled Once the drive is powered up your computer should recognize it and the drive will be ready to format purposes Troubleshooting Frequently Asked Questions FAQs FAQs for Mac Users Q Why is my drive asking me to format it It was already formatted and it contains data A1 Run a disk repair utility on the drive A2 Perform permission repair on your system drive Open the disk utility located in Applications Utilities Disk Utility app select your system drive usually the first disk listed and click Repair Disk Permissions in the First Aid Tab A3 Restart your computer As soon as the bootup chime sounds press and hold down the option command p r_ key combination to reset the PRAM Release the keys when the chime sounds a second time Please refer to your Mac manual for more information on these procedures Q I m using a USB connection on a Mac Do I need to install the USB 2 0 Installation CD A No the External Hard drive uses the builtin Mac USB Mass Storage Support software which includes the necessary system extensions Q My computer does not recognize the drive A First check to make sure that all of your connections are secure and that the power switch is in the ON position Then check if your External Hard drive is listed in the Apple System Profiler If the problem persists verify that the USB port us
18. rmation only and is subject to change without notice While reasonable efforts have been made in the preparation of this document to assure its accuracy Fantom Drives and Fantom Drives assume no liability resulting from errors or omissions in this document or from the use of the information contained herein Fantom Drives reserves the right to make changes in the product design without reservation and without notification to its users Fantom Drives The Fantom Drives Logo Fantom Drives and the Fantom Drives logo are registered trademarks of Fantom Drives Mac Mini Macintosh and the MacOS Logo are trademarks of Apple Computer Inc Microsoft Windows and the Windows Logo are registered trademarks of Microsoft Corporation All other names and logos are property of their respective owners Copyright 1999 2007 Fantom Drives All rights reserved This publication may not be reproduced stored in a retrieval system or transmitted in any form or by any means in whole or in part without the prior written consent of Fantom Drives 19260 Van Ness Ave Torrance CA 90501 QuickStart Installation Guide rOrce A Meganisk Windows amp Mac Thank you for choosing Fantom Drives Your Fantom Drives GreenDrive has been built to the highest standard of quality and workmanship and when used according to the instructions in this guide will provide years of trouble free operation We at Fantom Drives take great pride in bringing personal s
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