Plantronics CS55
Contents
1. oon Listening Volume Mute Call Control Button Talk Indicator Light Rear Speaker Battery Cover Microphone Handset Lifter Arm Power Cord Ringer Microphone Jack remove cover Height Switch Accessory Jack SETUP cys LOS Unplug the handset cord from phone Plug the phone cord that is connected to the CS50 CS55 base into the handset jack on the phone A CAUTION Your phone may have two similar jacks Put the cord only in the jack from which the handset came Plug the handset cord into the handset Plug the AC charger into an outlet and into jack in the bottom of the base the base s AC charging jack See step 3A for detailed location See step 4A for detailed location NOTE The access to the handset jack Is fairly small If you have large hands you may want to ask someone with smaller fingers to do this step SETUP Base Bottom View Plug the handset cord into the handset jack in the base Push tn until it clicks Complete Plug the AC charger into the base s AC charging jack Push in firmly SETUP HANDSET LIFTER Optional NS gt on nn AAN 1 Plug handset lifter power cord into handset lifter jack on base Push firmly into base 2 Position handset lifter under the handset on your phone Verify that the lifter is located on top of the telephone speaker If not you will need to attach the ringer microphone as described on page 22 NOTE2. base and the headset should go on indicating a successful link Dial tone should sound through headset Dial using the telephone keypad To answer a call 1 Take the handset off hook 2 Press the call control button on the headset to answer a call To end a call Press the call control button on the headset then hang up the handset NOTE If either you or the recipient have trouble hearing please check compatibility page 13 MAKING ANSWERING ENDING CALLS With Handset Lifter Optional To first test proper set up of the handset lifter 1 Press the call control button on headset to activate handset lifter and lift handset from phone Dial tone should sound in headset if the handset is raised high enough 2 If no dial tone adjust lifter height switch or reposition lifter under handset If you still do not hear a dial tone you may need to insert extender arm see page 22 or check compatibility page 13 After verifying dial tone use mounting tape to secure handset lifter in position To make answer a call 1 Press the call control button to raise the handset lifter 2 Use the telephone keypad to dial the number To end a call Press the call control button to lower the handset lifter Phone will hang up NOTE If either you or the recipient have trouble hearing please check compatibility page 13 CHECKING COMPATIBILITY NOTE The compatibility setting of 1 is set at the factory to work wi
3. one to three hours until charge light stays lit or quits blinking e Two beeps is an out of range warning Move closer to the base e Three rapid beeps every 15 seconds indicates your mute is on Press the mute button once to turn mute off e When an optional lifter is connected three repetitive beeps indicate a call is coming into the headset Press the call control button on the headset to answer the call Handset lifter is installed Be sure the handset lifter power cord is firmly pushed into the but does not lift handset handset lifter jack on the base My handset lifter operates ntelliStand is enabled To disable the handset lifter move the every time remove or IntelliStand switch to position replace my headset in the base unit SUBSCRIPTION The headset and base unit are supplied subscribed to each other However if you wish to use a replacement headset with the base unit then the units must be re subscribed as follows Return the headset to the charging cradle Successful re subscription is indicated 1 Press and hold both speaking when the base power indicator is fully volume fine tune buttons on the base Illuminated and the headset talk indicator unit for a minimum of 5 seconds The light is off power indicator will then flash red 3 Disconnect the AC charger from the 2 Press and hold the headset mute AC charging jack for 5 seconds button for a minimum of 5 seconds 4 Reconnect The talk indicator light
4. Remove only a tiny piece of mounting tape backing to temporarily stick lifter into position you may need to move it later IntelliStand Set the IntelliStand switch to off Intellistand off if you want to control the handset lifter with the call control Intellistand button on your headset Set the Intellistand switch to Intellistand on if you want the handset to auto gt matically pick up when you take the headset off the charging cradle CHARGING e 20 minutes minimum charge to continue setup E e 3 hours full charge 1 Slide headset into charging cradle 2 Gently press down on the headset to ensure that headset is in correct position Amber charge indicator light on base will flash while charging and will change to solid amber when fully charged POSITIONING The minimum recommended separation distance is shown above IMPORTANT Incorrect positioning can cause noise and interference problems ADJUSTING FIT MAKING ANSWERING ENDING CALLS Without Handset Lifter Snap speaker into retaining ring of desired 1 Adjust headband to fit To make a call wearing option headband or earloop 2 Rotate headset in retaining ring 1 Take your handset off hook Dial tone should sound through handset if not check until microphone is pointing toward compatibility see page 13 your chin 2 Press the call control button on the headset The talk indicator lights on both the
5. limits are designed to provide reasonable protection against harmful inter ference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the radio or television off and on the user is encouraged to try to correct interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on another circuit 4 Consult the dealer or an experienced radio TV technician for help FCC REGISTRATION INFORMATION Part 68 This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA On the exterior of this equipment is a label that contains a product identifier in the format US AAAEQ TXXXX If requested this information must be provided to your telephone company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is desi
6. 0 PLANTRONICS SOUND INNOVATION gt USER GUIDE CS50 55 TABLE OF CONTENTS Package Contents 8 Features 4 Setup 6 Setup Handset Lifter Optional 8 Charging o Positioning 9 Adjusting Fit 10 Making Answering Ending Calls 11 Checking Compatibility ls Volume 14 Headset Controls 16 Base Indicator Lights 17 Troubleshooting 18 Subscription 20 System Reset 20 Battery Replacement 21 Additional Parts If required 22 Maintenance 23 Technical Assistance 23 Regulatory Notices 23 REGISTER YOUR PRODUCT ONLINE Visit www plantronics com productregistration to register your CS50 CS55 product online so we can provide you with the best possible service and technical support PACKAGE CONTENTS Headset and Wearing Options Telephone Cord Handset Lifter Optional Additional parts if required Details on page 22 Ringer Extender Arm For Nortel i2004 Handset Lifter Microphone with Stabilizers phones only FEATURES Base Top View Front Indicator Lights rro Talking Green A Power Red iii Charging Amber Charging Cradle Telephone Configuration Dial Rear Speaking Volume Minor Adjust IntelliStand On Off Switch to automate call control button Listening Volume Major Adjust Telephone Cord FEATURES Base Bottom View Telephone Handset Jack Handset Lifter Jack AC Charging Jack Telephone Cord Jack Speaking Volume Major Adjust Front
7. dset Mute call to adjust 4 s the lowest setting To mute headset press the listening volume mute button straight in Press again to unmute You will hear 3 rapid beeps every 15 seconds to indicate mute is on HEADSET CONTROLS BASE INDICATOR LIGHTS Talking Muted AS Talking Muted Green Green Charging Amber Charging Amber W P R Power Red ower Red CS5OS5S cs5o Key Feature Action Tone Action Light Fully Charged Solid amber 3 mid tones Mute Mute Short key press 3 low tones Unmute Talking Solid green straight in NOTE Tones repeat every 15 seconds when muted Low battery Return headset 1 tone every 10 seconds warning to charging cradle Incoming call Press call control 3 repetitive tones notification button to answer call Only works when using optional Handset Lifter TROUBLESHOOTING Problem Solution plugged everything in e Check that the AC charger jack is connected to the base unit but the lights won t e Check that the AC charger is securely connected to a working come on wall outlet e Check that the AC charger is the model supplied by Plantronics My headset does e Check that the phone is connected to the base unit s phone cord not work with the jack and it is pushed in firmly base unit e Check that the phone handset is connected to the base s phone handset jack and it is pushed in firmly e Headset may be out of rang
8. e of the base Move closer to base unit until headset is within range Range varies with office environment Headset battery is dead Recharge the battery by placing the headset in the headset charging cradle See page 9 Listening volume too low Press the volume up button on the headset Ifthe volume is still too low select another listening volume major adjust switch setting See page 14 Incorrect configuration dial setting for your phone Try other configuration dial settings on the base unit Ensure the selected number is in line with the position indicator See page 13 You may have to resubscribe your headset with the base See page 20 Callers cannot Headset is muted Press the mute button on headset to unmute hear me the microphone See page 19 Improper positioning of microphone Point microphone towards your chin Speak volume is too low Increase the speaking volume by adjusting the speaking volume minor adjust buttons on the base unit as described on page 15 If the volume is still too low select another speaking volume major adjust setting as described on page 19 Incorrect configuration dial setting for your phone Try other configuration dial settings on the base unit Ensure the selected number is in line with the position indicator See page 13 I can hear a dial tone in Phone will work in more than one configuration dial position Use more than one the position that sounds best to you and the person you call conf
9. e the end user with the original purchase receipt e We will at our option repair or replace the products that do not conform to the warranty We may use functionally equivalent reconditioned refurbished remanufactured pre owned or new products or parts e To obtain service in the U S contact Plantronics at 800 544 4660 ext 5538 e THISIS PLANTRONICS COMPLETE WARRANTY FOR THE PRODUCTS e This warranty gives you specific legal rights and you may also have other rights that vary from state to state Please contact your dealer or our service center for the full details of our limited warranty including items not covered by this limited warranty o PLANTRONICS SOUND INNOVATION Plantronics Inc 345 Encinal Street Santa Cruz CA 95060 USA Tel 800 544 4660 www plantronics com 2006 Plantronics Inc All rights reserved Plantronics the logo design CS50 CS55 IntelliStand and Sound Innovation are trademarks or registered trademarks of Plantronics Inc All other trademarks are the property of their respective owners US patents 5 210 791 6 735 453 6 703 693 D492 667 Australia 303306 EM 293964 69109 Patents Pending Printed in USA 73156 01 02 06
10. errupted service If trouble is experienced with this unit for repair or warranty information please contact customer service at 800 544 4660 If the equipment is causing harm to the network the telephone company may request that you disconnect the equipment until the problem is resolved DO NOT DISASSEMBLE THIS EQUIPMENT it does not contain any user serviceable components We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected Telephone companies report that electrical surges typically lighting transients are very destructive to customer terminal equipment connected to AC power sources NOTE Changes or modifications not expressly approved by Plantronics Inc could void the user s authority to operate the equipment Exposure to RF Radiation The internal wireless radio operates within the guidelines found in radio frequency safety standards and recommendations which reflect the consensus of the scientific community Independent studies have shown that the internal wireless radio is safe for use by consumers Visit www plantronics com for more information WA RRAMTY Limited Warranty e This warranty covers defects in materials and workmanship of products manufactured sold or certified by Plantronics which were purchased and used in the United States e This warranty lasts for one year from the date of purchase of the products e This warranty extends to you only if you ar
11. gned to be connected to a compatible jack that is also compliant See installation instructions for details The REN is useful to determine the quantity of devices you may connect to your telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 0 To be certain of the number of devices you may connect to your line as determined by the REN contact your local telephone company For product approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without the decimal point For example 03 represents a REN of 0 3 For earlier producers the REN is separately shown on the label If this telephone equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance in order for you to make necessary modifications to maintain unint
12. iguration position I cannot hear a dial tone Check that the phone is connected to the base s phone cord jack in any configuration See page 6 position Check that the phone handset is connected to the base s phone handset jack See page 6 cannot hear caller dial tone Check that all cords and jacks are connected correctly Check that the base has power red indicator light and the headset battery is fully charged Try other phone configuration dial settings on the base unit Ensure the selected number is in line with the position indicator See page 13 Ensure you are in headset mode Press the call control button to select correct mode The talk indicator light on the base Is green Headset is uncomfortable Try changing earloop sizes Experiment to find the best fit when worn in over the ear mode TROUBLESHOOTING Problem Solution Sound in handset is e Reduce speaking volume by changing the speaking volume distorted l hear echo in major adjust switch setting See page 15 handset e Point microphone towards your chin e Listening volume too high on phone If your phone has a handset volume control lower this until the distortion disappears e f the distortion Is still present lower the listening volume adjust button on the headset If the distortion persists select another listening volume major adjust switch setting See page 14 e Base is too close to computer or phone See page 9 for proper positioning e Syste
13. m needs to be reset Perform system reset as described on page 20 I can hear too much Speaking volume is too high Lower the speaking volume by background conversation adjusting the speaking volume minor adjust buttons on the base noise or sidetone If the volume is still too high select another speaking volume major adjust setting See page 15 People talk to can e Move the CS50 55 base further away from your phone hear a buzz in the e AC charger is plugged into a power strip Plug the AC charger background into the wall directly e Picking up another radio frequency Call the Plantronics Technical Assistance Center for an RF filter Battery talk time Battery is going bad Replace the battery with a new battery performance is pack See page 21 significantly degraded even after a full recharge The call is dropped Headset lost subscription Try to reset the system See page Talk indicator on the 20 If this does not work try the resubscription procedure on headset and base will page 20 not be illuminated hear static that e Link to headset is lost Try to reestablish a link by pressing the does not allow me to call control button communicate e Unplug the AC charger from the base for 5 seconds then plug back in e Reset the whole system as described on page 20 hear beeps in e One beep every 10 seconds is caused by a low battery warning the headset Recharge battery by returning it to the base charge cradle for
14. on the If re subscription fails within 2 minutes the headset will then illuminate green headset will return to the un subscribed state Try the re subscription process again or call Technical Support SYSTEM RESET To recover from some fault conditions refer to Troubleshooting on page 18 you may need to perform a system reset 1 Press both the call control button and the listening volume mute but ton for 5 seconds When the talk indicator light blinks release both ae buttons The system reset operation is complete 3 Disconnect the AC charger from the AC charging jack for 5 seconds 4 Reconnect 2 Press the call control button again The talk indicator light will again blink briefly to indicate the headset is back to normal operation BATTERY REPLACEMENT The custom battery inside the headset should last 2 3 years When talk time decreases significantly you should replace the battery Call Plantronics at 800 544 4660 ext 5538 to order one Once you receive it follow directions below to replace Pinch both sides of the battery cover and Slide the battery out and gently separate lift to remove at the connection DO NOT pull the battery out by the wires Reconnect and install the new battery Pinch both sides of the battery cover and replace ADDITIONAL PARTS If required Extender Arm Stabilizerse sa Use extender arm when the handset lifter needs additional stability lifting and
15. returning to cradle 1 Slide extender arm onto lifter 2 Stabilizers can be shifted left and right Position stabilizers on outsides of handset to gently grip the phone Ringer Microphone Use ringer microphone when the telephone speaker is not located directly under the handset 1 Remove cover from ringer microphone jack on back of lifter 2 Connect ringer microphone plug 3 Place ringer microphone over phone speaker Remove adhesive tape and attach For Nortel 2004 phones only MAINTENANCE 1 Unplug the unit from the telephone and the AC charger from the power source before cleaning 2 Clean the equipment with a damp not wet cloth 3 Do not use solvents or other cleaning agents TECHNICAL ASSISTANCE Visit our Web site at www plantronics com support for technical support including frequently asked questions compatibility and accessibility information The Plantronics Technical Assistance Center TAC is also ready to assist you at 800 544 4660 ext 5538 REGULATORY NOTICES EFCC Requirements This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These
16. th most phones However if you do not hear a dial tone if either you or the recipient is having trouble hearing or if you experience buzzing hissing please follow the directions below If you cannot hear a dial tone through your headset use a coin or small screwdriver to turn the telephone configuration dial until you can Make sure that a number is aligned with the position indicator Place a call to someone you know While speaking turn the configuration dial through the four positions Select the position that provides the best sound quality for both you and the recipient LISTENING VOLUME SPEAKING VOLUME Minor Adjust Major Adjust Note Be sure to set your telephone s volume at the mid range before adjusting the CS50 CS55 volume Minor Adjust Major Adjust Use the speaking volume minor adjust Use the speaking volume major adjust control on the back of the base for minor control on the bottom of the base for incremental adjustments large incremental adjustments NOTE You must be in talk mode li e on a NOTE Ais the lowest setting call to adjust B is the most common setting D is the loudest setting Rock the headset volume control back and Use listening volume major adjust forth to adjust listening volume in minor control on the back of the base for large incremental adjustments incremental adjustments NOTE You must be in talk mode i e on a NOTE 1 js the loudest setting Hea
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