Promise Technology VTrak J310S
Contents
1. Front rail Rear rail Flange Rail adjustment screw Rail adjustment screw Inside of post Inside of post 12 Chapter 2 Installation Mounting VTrak J310s in a Rack The J310s subsystem installs to the rack using the supplied mounting rails You can also use your existing rails Figure 5 VTrak J310s mounted in a rack with the supplied rails Vertical Rack Post VTrak J310s Handles mount Mounting rails included outside the rack post mount outside the rack post Cautions Atleast two persons are required to safely lift place and attach the VTrak subsystem into a rack system Do not lift or move the VTrak subsystem by the handles power supplies or the controller units Hold the subsystem itself Donot install the VTrak subsystem into a rack without rails to support the subsystem e Only a qualified electrician who is familiar with the installation procedure should mount and install the VTrak subsystem Be sure all switches are OFF before installing the VTrak subsystem or exchanging components To install the VTrak subsystem into a rack with the supplied mounting rails 1 Check the fit of the mounting rails in your rack system See Figure 7 2 Slide the plates out of the mounting rails 3 Attach one plate to each side of the VTrak subsystem Line up the six holes in the plate with the corresponding holes in the subsystem2. 15 VTrak J610s J310s Product Manual Installing Disk Drives Populate the VTrak with 3 5 inch SAS or SATA disk drives Install all of the drive carriers into the VTrak enclosure to ensure proper airflow even if you do not populate all the carriers with disk drives Caution Use only the counter sink screws supplied with the VTrak Use of other types of screws can damage the enclosure or the adjacent drives Figure 8 Drive carrier mounting holes AAMUX Disk Drive Mounting Holes Mounting Holes with AAMUX Il jq de e O ee o 00 OO Disk Drive Mounting Holes without AAMUX Remove the front bezel J310s only 2 Remove a disk drive carrier 3 Optional The AAMUX adapter is recommended for SATA disk drives used with VTraks with two I O modules so that both modules can access a SATA disk drive Place the optional AAMUX into the disk drive carrier and attach it with the four screws e Install only the screws supplied with the AAMUX The AAMUX fits into the carrier with the SAS connector at the back See Figure 10 Snug each screw Be careful not to over tighten 4 Carefully lay the drive into the drive carrier at the front so that the screw holes on the bottom line up 16 Chapter 2 Installation If you installed an AAMUX lay the SATA disk drive in the carrier and slide it so the power and data connectors insert in to the AAMUX See Figure 10 5 Ins
3. VTrak J310s ad By e Z 20202 sl VTrak J310s Cascade Configuration 1 Cascade Configuration 2 26 Chapter 2 Installation Setting Up Serial Cable Connections Serial communication enables the Command Line Interface CLI on your PC to monitor to control the VTrak The VTrak package includes one RJ11 to DB9 serial data cable for each I O module Figure 19 A serial connector is located on the VO module The J310s is shown The J610s is similar RJ11 Serial Connector 2 mp B oo MG o o no 9 115200 To set up a serial cable connection 1 Attach the RJ11 end of the serial data cable to the RJ11 serial connector on one of the I O modules 2 Attach the DB9 end of the serial data cable to a serial port on the Host PC or Server If your PC has two DB9 COM ports and your VTrak has two I O modules you can connect a second serial data cable to the I O module on the right See Setting Up Data Cable Connections on page 20 for an explanation of which VO module is the default primary To verify which I O module is the default primary see Enclosure Command on page 36 2
4. 0700 500000E0120B2A62 CN2 0721 500000E0114DE7A2 CN2 0751 500000E0114E5EA2 CN2 0764 500000E0120B28F2 CN2 0765 500000E0114C2342 CN2 0977 500000E0120A2472 CN2 1023 5000155FFFC02408 CN2 The route command displays SAS addresses that are attached to the SAS ports of the J610s or J310s unit Three items are reported Entry Arbitrary numbers listed in sequence SAS Address Of the disk drive or other component CnID External SAS port connector number 1 or 2 The device in this example is connected to a J610s unit through connector CN2 See page 21 for a diagram of connectors on the I O module Route Troubleshooting If your system returns No SAS Routing Entry Exists it indicates that no downstream devices are found Uptime Command The uptime command informs you of the elapsed period of time since the J610s or J310s unit was powered on To display uptime cli gt uptime The system returns System has been running 1 day 9 hours 46 minutes 36 seconds 43 VTrak J610s J310s Product Manual VPDR Command The vpdr command displays vital product data on the major components of the VTrak There are six components that report vital product information 1 Controller VO module 2 Power Supply 1 3 Cooling Unit 1 4 Power Supply 2 5 Cooling Unit 2 6 Backplane Specify the component by its number For I O modules the system reports for the module to which you made your CLI conn
5. Return the product to your dealer or retailer Contact them for instructions before shipping the product You must follow the packaging guidelines for returning products Use the original shipping carton and packaging Include a summary of the product s problem s Write an attention line on the box with the RMA number Include a copy of proof of purchase You are responsible for the cost of insurance and shipment of the product to Promise Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise will pay for standard return shipping charges only You will be required to pay for any additional shipping options such as express shipping VTrak J610s J310s Product Manual 52 Appendix A Second I O Module The VTrak J610s and J310s units ship with one or two I O modules If your VTrak came with only one I O module you can upgrade by installing a second I O module The following instructions describe how to install a second I O module To install a second I O module into a VTrak J610s or J310s unit 1 2 7 Pow
6. 43 VPDR Command coco 44 2 Command RE seen DA ER desler gone AE RS oF 44 Chapter 4 Support ass ks EE RR RR eee 45 Frequently Asked Questions 0 00 eee 45 Contacting Technical Support 00002020 ee 46 Limited Warranty ee eerie rere TE E TERE eae 49 Returning Product For Repair EE ES EE ee ee ee 50 Appendix A Second VO Module sis EE EE ER ER ka ee ee 53 Index ses EER RE ate TO 55 Chapter 1 Introduction About This Manual below Overview page 2 Architectural Description page 4 Features and Benefits page 5 Specifications page 6 Thank you for purchasing Promise Technology s VTrak J610s or J310s external disk array subsystem About This Manual This Product Manual describes how to setup use and maintain the VTrak J610s or J310s external disk subsystem It also describes how to use the built in command line interface CLI software This manual includes a full table of contents index chapter task lists and numerous cross references to help you find the specific information you are looking for Also included are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important An Important calls attention to an essential step or point required to complete a task Important items include things often missed Caution A Caution informs you of possible equipment damage
7. CN1 and the diamond icon port is called CN2 See CLI Command Set on page 35 Note SAS HBA cards are User supplied items They are not included with the VTrak unit 21 VTrak J610s J310s Product Manual Basic DAS Connection Figure 16 An example of a basic DAS connection between one Host PC and one VTrak J310s unit The J610s is similar Connect to either data port o AN SN VTrak J310s E Ed SFF 8088 external 4X to 4X SAS cable eme SAS HBA Card PC The arrangement above is the minimum DAS system with a single SAS HBA card in the Host PC Connect the SAS HBA card to either port of the I O module on the VTrak Use a SFF 8088 4X to AX external SAS cable supplied with the VTrak Because the Host SAS HBA card is an end device you can connect it to either SAS data port on the VTrak 22 Chapter 2 Installation Cascading DAS Connection If you have multiple VTraks and want to manage them from the same SAS HBA card in the Host PC connect the VTraks in a cascade See Figure 17 To setup a cascading DAS connection 1 Connect the SAS HBA card in the Host PC to either of the SAS ports circle or diamond icon on the I O module of the first VTrak Use a SFF 8088 4X to 4X external SAS cable supplied with the VTrak 2 Connect the remaining port
8. Line Fax Support 0039 06 367 12400 Attn Technical Support Phone Support 0039 06 367 12626 If you wish to write us for support Promise Technology Italy Piazza del Popolo 18 00187 Roma Italia 47 VTrak J610s J310s Product Manual Taiwan E mail Support e Support On Line Fax Support 886 3 578 2390 Attn Technical Support Phone Support 886 3 578 2395 ext 8811 If you wish to write us for Promise Technology Inc support 2F No 30 Industry E Rd IX Science based Industrial Park Hsin Chu 30075 Taiwan R O C China E mail Support e Support On Line Fax Support 86 10 8857 8015 Attn Technical Support Phone Support 86 10 8857 8085 8095 If you wish to write us for Promise Technology China support Room 1205 Tower C Webok Time Center No 17 South Zhong Guan Cun Street Hai Dian District Beijing 100081 China 48 Chapter 4 Support Limited Warranty Promise Technology Inc Promise warrants that for three 3 years from the time of the delivery of the product to the original end user a the product will conform to Promise s specifications b the product will be free from defects in material and workmanship under normal use and service This warranty a applies only to products which are new and in cartons on the date of purchase b is not transferable C is valid only when accompanied by a copy of the original purchase invoice d I
9. disks power supplies cooling and I O modules without interrupting system operation Chapter 1 Introduction Features and Benefits Feature Benefit 3U or 2U 19 inch wide enclosure Installs easily in any standard rackmount Supports Serial Attached SCSI disk drives Allows you to use the new dual port SAS disk drives Supports Serial ATA disk drives Allows you to use your legacy SATA disk drives Hot swap feature for drive carriers VO modules power supplies and fans Allows a defective component to be replaced without interrupting data accessibility to the host system Tool less field replaceable units FRUs All FRUs can be replaced without tools saving time and effort for support personnel Complete cable less design All components easily plug directly into boards No cables to complicate setup or maintenance Redundant hot swappable cooling units Load sharing and full operation even with multiple failed fans Redundant hot swappable power supplies Load sharing and full operation even with a failed power supply Dual active active VO Modules High level of availability even with a failed VO module One expansion SAS port I O module Enables cascading JBOD subsystems Command line interface Control and monitoring with simple straightforward interface Management through in band SAS or serial port Choice of local or network ma
10. module role is Primary If a second I O module is present its role is Secondary See the arrow below for I O Module Role in the display Also see Setting Up Data Cable Connections on page 20 In a J610s or J310s unit with two I O modules if the primary I O module fails or is removed the remaining I O module becomes the default primary I O module and assumes the Primary role If the other I O module is repaired or replaced it becomes the secondary I O module and assumes the Secondary role Viewing Information To view enclosure information cli enclosure 36 Chapter 3 Management The system returns Time Since Power Up 1 day 9 hours 46 minutes 36 seconds Enclosure SAS JBOD 2U 12Bay or 3U 16 Bay I O Module ID 1 Max Num Of I O Modules 2 FwVersion 1 07 0000 00 I O Module Role Primary lt MaxNumOfHDSlots 12 or 16 MaxNumOfPSUs 2 MaxNumOfFans 4 MaxNumOfBlowers 2 MaxNumOfTempSensors 8 MaxNumOfVoltageSensors 5 1 Operational 14735 rpm 15037 rpm 2 Operational 15340 rpm 14361 rpm Blower Status Speed 1 Operational 4017 rpm 2 Operational 4066 rpm 1 Backplane 27C 80F 2 Backplane 28C 82F 3 Backplane 26C 78F 4 Backplane 26C 78F 5 I O Modulei 35C 95F 6 I O Modulei 26C 78F 7 I O Module2 33C 91F 8 I O Module2 38C 100F Thermal Management Enabled Allows to shut down the system when critical temperature is reached Yes Current minimum fan speed setting medium low Enclosure Temp Threshol
11. the VTrak Connect the SAS HBA card in the second Host PC to either of the SAS ports circle or diamond icon on the second I O module of the first VTrak Use a SFF 8088 4X to 4X external SAS cable supplied with another VTrak Connect the remaining port on the first VO module of the first VTrak to the first VO module of the next VTrak Be sure to connect circle icon to diamond icon or vice versa Connect the remaining port on the second I O module of the first VTrak to the second I O module of the next VTrak Be sure to connect circle icon to diamond icon or vice versa Use SFF 8088 to SFF 8088 SAS cables to connect the VTraks Connect the remaining VTraks in the same manner You can cascade up to four VTraks in this manner You can mix J610s and J310s units in the same cascade 25 VTrak J610s J310s Product Manual Figure 18 An example of a redundant DAS connection between two Host PCs and four cascaded VTrak J310s units The J610s is similar O Ad O Ad y Y ee ee Mm DO 1 E t SAS HBA Cards we SFF 8088 external 4X to 4X SAS cables PC Er JE VTrak J310s SFF 8088 to SFF 8088 SAS cable VTrak J310s
12. when handling the VTrak or its damage from Electro Static Discharge ESD Observe subassemblies VTrak J610s J310s Product Manual Figure 1 VTrak J610s rear view VO module 1 VO module 2 Power Supply 1 Cooling Unit 1 Cooling Unit 2 Power Supply 2 Figure 2 VTrak J310s rear view Power Supply 1 Cooling Unit 1 Cooling Unit 2 Power Supply 2 y f LA 23530 ees ROO de se ed add lm Em 9101 oo ME o E Cy VO module 1 VO module 2 Some VTraks ship with a single VO module and a blank unit installed in the place of the second I O module You can upgrade your VTrak by installing a second I O module See page 53 Some VTraks ship with a single power supply and an auxiliary cooling unit installed in the place of the second power supply to provide a comparable level of air circulation inside the enclosure 10 Chapter 2 Installation Mounting VTrak J610s in a Rack The J610s subsystem installs to the rack using the supplied mounting rails You can also use your existing rails Figure 3 VTrak J610s mounted in a rack with the supplied rails Vertical Rack Post VTrak J610s Handles mount Mounting rails included outside
13. 7 VTrak J610s J310s Product Manual Connecting the Power Plug the power cords and switch on both power supplies When the power is switched on the LEDs on the front of the VTrak will light up Figure 20 VTrak J310s front panel LED display The J610s is similar Power FRU Status _ Not Used VO module 1 activity AE eni VO module 2 activity Hearts ss ER When boot up is finished and the VTrak is functioning normally The heartbeat LED blinks green once every 3 seconds if one I O module is installed or twice every 3 seconds if two I O modules are installed Power and FRU LEDs display green continuously O module LEDs flash green if there is activity on that connection There are two LEDs on each Drive Carrier They report the presence of power and a disk drive and the current condition of the drive Figure 21 Drive carrier LEDs Disk Status Power Activity Within one minute the Power Activity should display Green If there is no disk drive in the carrier the Disk Status LED and the Power Activity LED will remain dark 28 Chapter 2 Installation Setting Up the CLI Connection The VTrak has a Command Line Interface CLI to manage all of its functions including customization Access the CLI via your PC s terminal VT100 or ANSI emulation program such as Microsoft HyperTerminal With the VTrak running and the RJ11 to DB9 serial data cable co
14. Attach each plate with six screws included See Figure 6 4 Slide one of the rails over the plate on one side of the enclosure 13 VTrak J610s J310s Product Manual The rail is designed to slide freely over the plate 5 Attach a flange to each end of the rail with the rail on the opposite side of the flange from the two hole bracket 6 Install the rail adjustment screws included through the flange into the rail There are four screws for each flange See Figure 7 7 Place the subsystem with mounting rails into your rack system 8 Attach the mounting rail assemblies to the outside of the rack posts using the attaching screws from your rack system 9 Square the rail assemblies in the rack 10 Tighten the adjustment screws and the attaching screws 11 Place the VTrak subsystem onto the rails 12 Secure the VTrak subsystem to the rack through each handle using the attaching screws from your rack system Figure 6 Sliding flange installation Rear connector end of the subsystem VTrak J310s Sliding plate Screws 6 each side 14 Chapter 2 Installation Figure 7 Mounting rail installation Rack front post Rack back Rail adjustment screw Mounting Rail A Ny 2 Gp Up Ca 2 li Ce DS af K S DiS Sliding plate Rail attaching screw Rail attaching screw not included not included Inside of post Inside of post
15. OZA mid Ox8F InDW Invalid Dword Count DsEr Disparity Err Count DwLo Dword Sync Loss Count PhRe Phy Reset Problem Count CoVi Code Violations Cnt PhCh Phy Change Count The following items are reported in the table above All counts are hexadecimal Link number Links are PHYS numbered PO through P23 The Link Status list matches Link number to Port number where you can identify the specific disk drive or external SAS port reported in the Link Counter See page 40 Invalid D word Count Disparity Error Count PHY Reset Problem Count Code Violation Count PHY Change Count If the count is zero the counter shows dashes The fact that errors occur does not necessarily indicate a problem or that the J610s or J310s unit is malfunctioning An individual error count that increments regularly indicates a possible problem and requires further investigation Clearing the Error Count To clear the link error count cli gt link a clear Route Command To view the SAS addresses of the devices in your domain cli gt route The system returns Routing Table Mapping Entry SAS Address CnID 0159 500000E0114D8FB2 CN2 0163 500000E0114C2252 CN2 0202 500000E0120B3562 CN2 42 Chapter 3 Management 0238 500000E01212F582 CN2 0287 500000E0120B26B2 CN2 0365 5000155FFFC0223E CN2 0462 500000E0114F18F2 CN2 0468 500000E01205B472 CN2 0542 500000E01122C5B2 CN2 0624 500000E0114E4A32 CN2 0639 500000E0114D8E32 CN2
16. PROMISE TECHNOLOGY INC VIRAK JB TUS J3 105 PRODUCT MANUAL VTrak J610s J310s Product Manual Copyright 2007 Promise Technology Inc All Rights Reserved Copyright by Promise Technology Inc Promise Technology No part of this manual may be reproduced or transmitted in any form without the expressed written permission of Promise Technology Trademarks Promise and the Promise logo are registered in U S Patent and Trademark Office All other product names mentioned herein may be trademarks or registered trademarks of their respective companies Important data protection information You should back up all data before installing any drive controller or storage peripheral Promise Technology is not responsible for any loss of data resulting from the use disuse or misuse of this or any other Promise Technology product Notice Although Promise Technology has attempted to ensure the accuracy of the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or implied including but not limited to implied warran
17. SsI par onoMex B 3TOM cnyuae nonb30BaTento BO3MOXHO riorpe6yercsi NPUHATb COOTBETCTBYIOLUNe Mepbl VTrak J610s J310s Product Manual IRAM Statement Advertencia Este es un producto de clase A En un ambiente dom stico este producto puede causar interferencia de las ondas de radio en cuyo caso se podr a requerir que el usuario tome las medidas adecuadas MIC Statement Chapter 2 Installation Unpacking the VTrak below Mounting VTrak J610s in a Rack page 11 Mounting VTrak J310s in a Rack page 13 Installing Disk Drives page 16 Setting Up Data Cable Connections page 20 Setting Up Serial Cable Connections page 27 Connecting the Power page 28 Setting Up the CLI Connection page 29 Unpacking the VTrak The VTrak J610s or J310s box contains the following items VTrak J610s or J310s Unit Screws for disk drives Quick Start Guide J610s 70 including 6 spares J310s 50 including 2 spares Front bezel and key J310s only Left and right mounting rails RJ11 to DB9 serial data cable Units with one VO module 1 Left and right center mount brackets Units with two I O modules 2 1 5m 4 9 ft Power cords 2 1 0m 3 3 ft SFF 8088 4X to 4X CD with Product Manual and Quick external SAS cable Start Guide Units with one I O module 1 Units with two I O modules 2 Warning The electronic components within the VTrak are sensitive to appropriate precautions at all times
18. VTrak J610s J310s Product Manual No other document statement or representation may be relied on to vary the terms of this limited warranty Promise s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the same or superior product b repair the product Promise shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage costs of recovering reprogramming or reproducing of programs or data stored in or used with the products or for any other general special consequential indirect incidental or punitive damages whether in contract tort or otherwise notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether Promise has been advised of the possibility of such damages Promise is not an insurer If you desire insurance against such damage you must obtain insurance from another party Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state This limited warranty is governed by the State of California Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with
19. and the Expansion port The I O module supports cables from 1 to 8 meters in length To view current settings cli gt cable The system returns CN 1 Cable Length 1 meter CN 2 Cable Length 1 meter CN 1 and CN 2 are the external SAS connectors on the I O module CN 1 is labeled with a circle icon CN 2 is labeled with a diamond icon See Figure 3 To set Expansion connector CN2 for a 3 meter cable cli gt cable a mod s cn2 3 To verify the setting change cli gt cable VTrak J610s J310s Product Manual The system returns CN 1 Cable Length 1 meter CN 2 Cable Length 3 meter Note the cable length change for CN2 Enclosure Command The Enclosure command Displays information about the J610s or J310s enclosure below Enables you to make enclosure settings page 38 Information List The Enclosure command displays information about the J610s or J310s enclosure including Time since power up Temperature sensor readings Enclosure type Temperature threshold settings e O module information Voltage sensor readings e PSU power supply status and Expander SAS addresses fan speeds e Attached SAS addresses Blower status and fan speeds The CLI reports information for the I O module to which it is connected and for the rest of the components in the J310s enclosure Under SAS specifications both I O modules are active at the same time For management purposes the default primary I O
20. cal Temperature Exceeds 61 C 141 F System shutdown after 30 seconds Controller Warning Temperature 61 to 71 C 141 to 160 F measured inside the I O module Fan speed increases until temperature falls below the threshold e Controller Critical Temperature Exceeds 71 C 160 F System shutdown after 30 seconds Thermal Management Monitors enclosure temperature adjusts fan speeds displays red LED on cooling unit when a fan fails 38 Chapter 3 Management Automatic Shutdown Shuts down the VTrak 30 seconds after the enclosure or controller reaches critical temperature Minimum Fan Speed Specifies the minimum fan speed when the VTrak reaches enclosure or controller warning temperature Making Settings To set the enclosure critical temperature to 61 C 141 F cli gt enclosure a mod s enc_critical 61 To enable Thermal Management cli gt enclosure a mod s thermalmanager 1 For this command a 1 enables and a 0 disables To enable Automatic Shutdown cli gt enclosure a mod s allowshutdown 1 For this command a 1 enables and a 0 disables To set the minimum fan speed to medium high cli enclosure a mod s minfanspeed 3 For this command 1 means low 2 means medium low 3 means medium high 4means high The actual speed depends on the fan manufacturer To display a complete list of Enclosure commands cli gt enclosure h Help Command The VT
21. d 61C 141F critical 51C 123F warning Controller Temp Threshold 71C 159F critical 61C 141F warning 37 VTrak J610s J310s Product Manual Expander SAS Address SAS Base Addr 50 00 15 5D 21 AB 02 00 SSP SAS Addr 50 00 15 5D 21 AB 02 3E SMP SAS Addr 50 00 15 5D 21 AB 02 3F Attached SAS Address DO1 SAS Addr D02 SAS Addr DO3 SAS Addr D04 SAS Addr DO5 SAS Addr DO6 SAS Addr DO7 SAS Addr DO8 SAS Addr D09 SAS Addr D10 SAS Addr D11 SAS Addr D12 SAS Addr D13 SAS Addr D14 SAS Addr D15 SAS Addr D16 SAS Addr CN1 SAS Addr CN2 SAS Addr 50 00 15 EO 11 4E 5E B2 50 00 15 EO 11 4E 80 C2 50 00 15 EO 11 4C 22 02 50 00 15 EO 11 4D E2 22 50 00 15 EO 11 4D 8F B2 50 00 15 EO 11 4D DO 62 50 00 15 EO 11 4D DE E2 50 00 15 EO 11 4D 8E F2 50 00 15 EO 11 4C 97 62 50 00 15 EO 11 4C 36 62 50 00 00 EO 11 4F 18 E2 50 00 00 EO 11 4F 18 D2 50 00 00 EO 11 4D 8E 52 50 00 00 EO 11 4D E2 22 50 00 00 EO 11 4E 49 C2 50 00 00 EO 11 4D DC F2 No Device Attached 50 00 15 5F FF CO 22 3F SAS addresses with a D represent physical drives J310s units display only DO1 through D12 J610s units display DO1 through D16 Settings List The Enclosure command enables you to make settings for the enclosure The J610s is shown The J310s is similar Enclosure Warning Temperature 51 to 61 C 123 to 141 F measured at the backplane Fan speed increases until temperature falls below the threshold Enclosure Criti
22. ection See Setting Up the CLI Connection on page 29 For example to display vital product data for the I O module cli gt vpdr i 1 The system returns Board ID 0 OEM Name PROMISE OEM Model 3U SAS 16 D BP Mfg Part IOC J610s 01 Mfg SN B17D07138400004 Mfg Rev A1R1 0 Mfg Date 2007 02 15 WWN 20 00 00 01 55 FF FC OD Command The VTrak CLI uses the standard Unix online help system For the command usage of a particular function cli cable cli cable Choose any command from the list under CLI Command Set on page 35 44 Chapter 4 Support Frequently Asked Questions below Contacting Technical Support page 46 Limited Warranty page 49 Returning product for repair page 50 Frequently Asked Questions What kind of disk drives can use with VTrak The J610s and J310s support 3 5 inch Serial Attached SCSI SAS disk drives and SATA II disk drives If your VTrak has dual I O modules you must install an AAMUX adapter on each of your SATAII drives How can tell when the VTrak has fully booted When the J610s or J310s unit is fully booted up the Power and FRU LEDs will light up green The heartbeat LED blinks green once every 3 seconds if one I O module is installed or twice every 3 seconds if two I O modules are installed How can tell my CLI connection is to the primary default VO module After you establish the CLI connection type Enclosure and press Enter Loo
23. ed OK Failed To check a component s installation follow the same procedure as replacing the component except that you reinstall the original component rather than a new one In most cases this action fixes a bad connection and allows VTrak to detect the component If this action does not correct the problem replace the unit 34 Chapter 3 Management CLI Command Set The CLI uses the following set of commands cable Specifies the length of cable for optimal signal quality enclosure Displays full information on the VTrak enclosure and all its components expander addresses and SAS addresses help Use alone to see the list of commands Use with a command to see a list of options Examples enclosure help or enclosure h link Displays the current status of the PHYs links and the error counter route Displays addresses of components through a downstream expansion connection uptime Displays the number of days hours minutes and seconds since the firmware was loaded since the VTrak was started or restarted vpdr Displays vital product data on field replaceable units Use alone to see the list of commands Use with a command to see a list of options Example enclosure Note Command options are case sensitive Disable the Caps Lock on your keyboard Cable Command The Cable command displays the current cable length settings for the two Host ports
24. er down the VTrak Press the release button on the dummy I O module pull the handle down and remove the dummy I O module from the enclosure Slide the new I O module into the slot Gently push the new I O module all the way into the slot until the handle locks Connect your data cables to the new I O module See page 20 for more information Optional Connect your serial cable to the second I O module See page 27 for more information Power up the VTrak To verify proper installation and function run the enclosure command in the CLI Because the new I O module is installed in the right slot it will automatically take the Standby role in the CLI screen See page 36 for more information 53 VTrak J610s J310s Product Manual 54 Index Symbols command 44 A AAMUX adapter 16 18 32 About This Manual 1 Attached SAS addresses 36 automatic shutdown setting 39 B blower status 36 C cable command 35 RJ11 to DB9 9 27 29 SAS SFF 8088 9 22 23 25 CE statement 7 Certifications 7 circle icon port 21 23 25 CN1 CN2 21 Command 44 cable 35 CLI 35 enclosure 36 45 help 39 link 40 45 route 42 set 35 uptime 43 vpdr 44 component data 44 Connection CLI 29 data cables 20 power 28 serial 27 cooling unit LED 34 D DAS basic 22 cascade 23 redundant 25 supported 20 Data cable connections 20 Basic DAS 22 Cascading DAS 23 Redundant DAS 25 diamond icon port 21 23 25 Dimensions 7 d
25. ert the screws through the holes in the drive carrier and into the bottom of the disk drive See Figure 8 e Install only the screws supplied with the VTrak Install four screws per drive e Snug each screw Be careful not to over tighten 6 Reinstall the drive carrier into the VTrak chassis 7 Repeat steps 2 through 5 until all of your disk drives are installed 8 Replace the front bezel Figure 9 Drive carrier with SAS disk drive SAS Disk Drive 17 VTrak J610s J310s Product Manual Figure 10 Drive carrier with SATA disk drive and AAMUX SATA Disk Drive N AAMUX adapter SAS connector Cautions If you plan to operate your VTrak with fewer than a full load of disk drives install all of the drive carriers into the enclosure to ensure proper airflow for cooling A VTrak J610s or J310s carrier is similar in appearance but is NOT interchangeable with a VTrak M500f i p drive carrier Important Be sure each drive is securely fastened to its carrier Proper installation ensures adequate grounding and minimizes vibration Do not install drives with fewer than four screws 18 Chapter 2 Installation Drive Numbering Each disk drive in the J610s or J310s unit is identified by a number that corresponds to the Port number used for management See Link Command on page 40 Numbers are stamped above each drive bay for easy identification Figure 11 VTrak J610s drive slot numberi
26. isk drives drive carriers 18 hot swappable 45 install 16 numbering 19 supported 16 45 E enclosure command 36 45 end device 22 Environmental 6 error counts 42 ESD Warning 9 expander SAS addresses 36 F FCC statement 8 Features and Benefits 5 Frequently Asked Questions 45 FRU LED 28 31 G GOST R statement 7 55 VTrak J610s J310s Product Manual H HBA card 21 22 23 25 Heartbeat LED 28 31 help command 39 l VO module 10 27 add second module 53 default primary 20 dual 25 role 36 45 53 SAS ports 22 23 25 IRAM statement 8 L LEDs cooling unit 34 disk drives 32 drive carrier 28 fan 34 front 31 front panel 28 31 FRU 31 heartbeat 31 VO module 33 power 31 power supply 34 link command 40 45 connection 41 number 41 status and counter 40 M mapping routing table 42 MIC statement 8 minimum fan speed setting 39 O Operating Systems supported 6 P PHY ready status 41 port circle icon 21 23 25 CN1 CN2 21 diamond icon 21 23 25 number 41 Power connection 28 LED 28 31 requirements 6 power supply 10 LED 34 single 45 status 36 primary I O module 20 R rackmount E310f s 13 E610f s 11 regulatory statements 7 8 RJ11 to DB9 cable 9 27 29 RMA number 51 role VO module 36 45 53 route command 42 routing table mapping 42 RS232 serial communication 27 S SAS address 42 end device 22 expander address 36 HBA card 21 22 23 25 screws counter sink 16 Serial cab
27. ithout an AAMUX adapter LED behavior depends on the specific disk drive Refer to the user documentation for your HBA or RAID controller for this information I O Module Status Indicators The VTrak J610s or J310s I O module has LEDs that indicate activity on each of its SAS ports Figure 3 The I O modules have two SAS ports lolol Diamond icon port CN2 LED Circle icon port CN1 LED VO Module Status LED 00 o The I O module status LED shows red at startup Within 2 or 3 seconds it turns green to indicate that the I O module is ready State LEDs Dark Steady Flashing Red Green Green Connectors Link Down Link Up Activity VO Module Status Off Ready Starting up Turns green 2 to 3 seconds after subsystem startup 33 VTrak J610s J310s Product Manual Figure 4 VTrak J610s power supply and fan LEDs OO O O O O RRHH esese Pototo eve ete os e9e9 09 02000 eis RRR RRRA IE HI A aa UV an UV I Power Supply LED Fan LED The battery LED on the cooling unit has no function on the VTrak J610s and J310s models Figure 5 VTrak J310s power supply and fan LEDs Power Supply LED Fan LED DOL e54 0S09090999 ofeteseces atate eet 9 eSeSeSeSe Under normal conditions the power supply and fan LEDs should display green State LEDs Dark Green Red Power supply Not detected OK Failed Fan Not detect
28. k at the top of the display for an item called I O Module Role If the Role is Primary you are connected to the default primary I O module If the Role is Secondary you are connected to the default secondary What happens if a disk drive fails Depending on the nature of the failure the failed drive the drive might not appear in the CLI or the failed drive might appear with some errors when you run the enclosure command see page 36 or the link command see page 40 Can I hot swap a failed drive with a new one Yes Disk drives are hot swappable on the J610s and J310s units Can the VTrak run using just one power supply Yes it is possible to run J610s and J310s unit on a single power supply The units will continue running if one of the power supply fails However leaving one power supply off reduces air flow through the enclosure and can contribute to overheating Always switch on both power supplies 45 VTrak J610s J310s Product Manual Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates We encourage you to use one of our electronic services which provide product information updates for the most efficient service and support Important Promise offers 24x7 live technical support in English only for registered owners of VTrak products To register point your browser to http www promise com support warranty warra
29. le connections 27 29 56 Index serial communication 27 setting automatic shutdown 39 minimum fan speed 39 temperature 38 thermal management 38 SFF 8088 cable 9 22 23 25 Specifications 6 Status Indicators disk drives 32 front 31 VO module 33 status PHY 41 T Technical Support 46 temperature sensors 36 settings 38 thermal management setting 38 U Unpack the VTrak 9 uptime command 43 V vital product data 44 voltage sensors 36 vpdr command 44 VTrak rackmount E310f s 13 rackmount E610f s 11 returning for repair 50 unpack 9 warranty 7 W Warranty 49 57 VTrak J610s J310s Product Manual 58
30. m 9101 oo ME o E Cy 1 0 module 1 VO module 2 The two external SAS ports provide the needed connectivity and bandwidth for large capacity solutions requiring multiple JBOD boxes cascaded together while still providing dual server support and host port failover or aggregation VTrak J610s J310s Product Manual Architectural Description The VTrak J610s packs up to 16 drives per system offering industry leading capacity in just 3U of standard 19 inch rack space The VTrak J310s supports up to 12 drives per system in just 2U of standard 19 inch rack space The J610s and J310s unit s compact form factor maximizes density increasing capacity per unit of rack space Multiple J610s and J310s systems can also be connected to the same server using standard SAS features to deliver massive storage to capacity hungry applications such as disk to disk backup media archiving video surveillance and compliance storage Promise has designed the J610s and J310s chassis to be fully compatible with all future Promise external storage products By using the same chassis drive carriers and cooling units upgrading the RAID controllers and JBOD modules is fast and simple With the VTrak J610s and J310s Promise has dramatically narrowed the gap between simple fault tolerance and No Single Point of Failure The VTrak J610s and J310s use a fully redundant hot swap design and continuously monitors all system components It can withstand failures to
31. nagement options Compatible with leading SAS HBA and RAID cards Easy works the first time connections with your current systems VTrak J610s J310s Product Manual Specifications Drive Capacity J610s 16 drives J310s 12 drives External I O Ports SAS host port and SAS expansion port Supported Disk Interfaces Serial Attached SCSI SAS and Serial ATA SATA 3Gb s and 1 5Gb s Supported Operating Systems Windows Vista Business RedHat Linux Enterprise or Ultimate SuSE Linux Windows 2003 Server Novell Netware Windows XP Professional Sun Solaris Windows 2000 The list above refers to 32 bit and 64 bit versions of the OS in the Host PC or server The actual OS support depends upon your SAS HBA or RAID adapter Check your SAS HBA or RAID adapter user documentation Voltage 100 240 VAC Auto ranging Current 8 A 100 VAC 4 A 240 VAC Current rating with two power cords Power Consumption not including disk drives J610s 108 38 W J310s 100 87 W Power Consumption including disk drives J610s 523 91 W J310s 412 51 W Power Supply J610s Dual 500W 100 240 VAC auto ranging 50 60 Hz dual hot swap and redundant with PFC N 1 design J310s Dual 400W 100 240 VAC auto ranging 50 60 Hz dual hot swap and redundant with PFC N 1 design Operating Temperature 5 to 40 C operational 40 to 60 C non operational Relative Humidity Maximum 95 Vibrati
32. ng VTrak J610s J310s Product Manual Setting Up Data Cable Connections VTraks provide Direct Attached Storage DAS support to the Host PC Figure 13 VTrak J610s has one or two I O modules VO module 1 default primary VO module 2 SEN ates By si w oo IE sl a VO module 1 VO module 2 default primary There can be one or two Input Output Modules I O modules on the VTrak f your VTrak has two VO modules I O module 1 on the left is the default primary e If your VTrak has only one I O module that VO module is the default primary Under SAS specifications both I O modules are active at the same time The terms primary and secondary are for enclosure management purposes only To verify which I O module is the default primary see Enclosure Command on page 36 20 Chapter 2 Installation Figure 15 1 0 modules have a circle icon port and a diamond icon port O 4 Diamond icon port CN2 LED Circle icon port CN1 LED VO Module Status LED Each VO module has one circle icon port and one diamond icon port In the CLI command set the circle icon port is called
33. ng Disk Drives 0 0 0 0 0c ee 16 Drive Numbering 2 000 EE ee eae 19 Setting Up Data Cable Connections 004 20 Basic DAS Connection 0000 ce eee eee 22 Cascading DAS Connection 0000s 23 Redundant DAS Connection 2 2022055 25 Setting Up Serial Cable Connections 00000 27 Connecting the Power 0 EE Ee eae 28 Setting Up the CLI Connection 00002 e eee 29 Chapter 3 Management 0 cece eee eee eee eee 31 Front Status Indicators 020000 cece eee eee 31 Drive Status Indicators 02000 ee eee eee 32 VO Module Status Indicators 000220 eee ae 33 CLI Command Set 2 0 EE EE GE ee ee eee 35 Cable Command 00 000 eee eee eee eee 35 Enclosure Command 2000 eee EE Ge ese ee 36 Information distancia Aang donee add ep fae dt 36 Viewing Information isses 36 Settings LIST mimica Sy ee ODE GE eg od oe 38 Making Settings cere rrena ree Tei ee eee 39 Help Conmmand 45 eec rye tbe D P aes A a 39 Link Command 000000 cece cece e 40 VTrak J610s J310s Product Manual Chapter 3 Management cont CLI Command Set cont Viewing Link Status auaa aaaea 40 Clearing the Error Count 00 eee eee 42 Route Command ooo 42 Route Troubleshooting 0 cee eee eae 43 Uptime Command Loco
34. nk Connected The following items are reported in the table above Link number The links are PHYs numbered PO through P23 Port number DO1 through D16 represent drive slots Each slot has one PHY D13 through D16 are empty on J310s units See Drive Numbering on page 19 CN1 and CN2 represent the external SAS port connectors Each port has four PHYs CN1 is labeled with a circle icon CN2 is labeled with a diamond icon See Figure 3 on Drive Type SAS Data Rate 3 0 Gb s page 33 Device Type End means an end device Exp means an expansion device Link Connection Normally is displayed If there is a connection at the moment the link command runs it will display CONN Phy Ready Status If the port is ready it will display Rdy Link Counter InDW DsEr Dwlo PhRe Covi PhCh TEE EE EE gt 0x11 TE EE EE gt 0x61 MELLE E 0x0D EE EE eS 0x0D TE EE EE MM 0x01 PS BREER ELS A eimai 0x61 P6 EE EE gt 0x11 DJ A it 0x0D TE EE EE gt 0x0D a ee 0x01 OE EE EE gt gt 0x0D PLL ee ie ins BESEER Ee 0x0D PA EE 0x01 ARE A a EE 0x5D P14 MM MM 0x0D P15 mn EE OE oc 0x09 P16 vM EE P18 MEE EE pio gue dece estas VTrak J610s J310s Product Manual P20 ai 0x8F EE a ci ci Ox8F P22 0x8F P
35. nnected to the primary I O module 1 Change your terminal emulation program settings to agree with the following Bits per second 115200 Data bits 8 Parity None Stop bits 1 Flow control none 2 Start your PC s terminal emulation program 3 Press Enter once to launch the CLI The cli gt prompt on your screen indicates that you have a connection and the CLI is ready to accept commands See CLI Command Set on page 35 29 VTrak J610s J310s Product Manual 30 Chapter 3 Management Front Status Indicators below Drive Status Indicators page 24 O Module Status Indicators page 25 CLI Command Set page 26 Front Status Indicators Even though the Command Line Interface CLI offers comprehensive monitoring of VTrak the LED indicators on the VTrak J610s or J310s unit provide important status information When the power is switched on the LEDs on the front of the VTrak will light up Figure 1 VTrak J310s front panel LED display The J610s is similar Power FRU Status Not Used VO module 1 activity sed VO module 2 activity Heartbeat 7 When boot up is finished and the VTrak is functioning normally The heartbeat LED blinks green once every 3 seconds if one I O module is installed or twice every 3 seconds if two I O modules are installed Power and FRU LEDs display green continuously O m
36. nty_eng_pdchoose asp If you decide to contact us please have the following information available Product model and serial number BIOS firmware and driver version numbers A description of the problem situation System configuration information including motherboard and CPU type hard drive model s SAS SATA ATA ATAPI drives amp devices and other controllers Technical Support Services Promise Online Web Site http www promise com support technical documents drivers utilities etc United States E mail Support e Support On Line Fax Support 408 228 1097 Attn Technical Support Phone Support 408 228 1400 option 4 If you wish to write us for Promise Technology Inc support 580 Cottonwood Drive Milpitas CA 95035 USA 46 Chapter 4 Support The Netherlands E mail Support e Support On Line Fax Support 31 0 40 256 9463 Attn Technical Support Phone Support 31 0 40 235 2600 If you wish to write us for support Germany E mail Support Promise Technology Europe B V Science Park Eindhoven 5542 5692 EL Son The Netherlands e Support On Line Fax Technical Support 49 0 2 31 56 76 48 29 Attn Technical Support Phone Technical Support 49 0 2 31 56 76 48 10 Italy If you wish to write us for support E mail Support Promise Technology Germany Europaplatz 9 44269 Dortmund Germany e Support On
37. odule LEDs flash green if there is activity on that connection 31 VTrak J610s J310s Product Manual State LEDs Dark Steady Flashing Amber Red Green Green Power System Off Normal 1 CU and or 2 CU and or FRU System O Memel 1 PSU failed 2 PSU failed VO Module m Per l or No Activity Activity Heartbeat System Off Normal Field Replacement Unit Cooling Unit CU or Power Supply Unit PSU Blinks intermittently Drive Status Indicators After a few moments the Power Activity should display Green If there is no disk drive in the carrier the Disk Status LED and the Power Activity LED will remain dark Figure 2 VTrak disk carrier LEDs Disk Status Power Activity The VTrak spins up the disk drives sequentially in order to equalize power draw during start up After a few moments the Power Activity and Disk Status LEDs should display green If you have SATA disk drives installed without an AAMUX adapter see page 16 the Power Activity LED behavior depends on the specific disk drive The Disk Status LED behavior depends on your HBA or RAID controller See the table below 32 Chapter 3 Management State LEDs Dark Steady Green Flashing Green Power Activity No Drive Drive Present Activity Status HBA RAID controller determines the LED behavior Refers to SAS drives or SATA drives with an AAMUX adapter For SATA drives w
38. on Random 0 21 grms 5 to 500 Hz 30 Mins X Y Z axis Chapter 1 Introduction Dimensions H x W x D J610s 13 1 x 44 7 x 56 1 cm 5 2 x 17 6 x 22 1 in J310s 8 8 x 44 7 x 56 1 cm 3 5 x 17 6 x 22 1 in Net Weight J610s 30 5 kg 67 2 Ib without drives 38 5 kg 84 9 Ib with 16 drives assuming 0 5 kg 1 1 Ib per drive J310s 26 5 kg 58 4 Ib without drives 32 5 kg 71 7 Ib with 12 drives assuming 0 5 kg 1 1 Ib per drive Gross Weight including carton J610s 37 5 kg 82 7 Ib without drives J310s 33 0 kg 72 8 Ib without drives Safety CE FCC Class A VCCI C Tick cUL TUV CB BSMI MIC Warranty and Support Warranty Three years complete system limited warranty Support 24x7 email and phone support English only 24x7 access to Promise support site for drivers firmware and compatibility CE Statement Warning This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures FCC Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation GOST R Statement l ipenynpexaenue 1auubeii nponykr OTHOCUTCA K Knaccy A B gomawHnx YCNOBUAX OH MOXeT ObITb MPUYMHOM BOSHAKHOBeHM
39. on the same I O module of the first VTrak to the VO module of the next VTrak Be sure to connect circle icon to diamond icon or vice versa Use a SFF 8088 to SFF 8088 SAS cable to connect the VTraks You can cascade up to four VTraks in this manner You can mix J610s and J310s units in the same cascade 23 VTrak J610s J310s Product Manual Figure 17 Two examples of cascaded DAS connections between one Host PC and two VTrak J310s units The J610s is similar SFF 8088 external b SFF 8088 to SFF 8088 4X to 4X SAS cable SAS cable CN1 VTrak J310s CN2 VTrak J310s Cascade Configuration 1 Cascade Configuration 2 24 Chapter 2 Installation Redundant DAS Connection A fully redundant arrangement requires Two VTrak J610s or J310s units with dual I O modules Two Host PCs with a SAS HBA card in each PC Each HBA card connects to a different VO module in the first VTrak to provide a separate cascade See Figure 18 To setup a redundant DAS connection 1 5 Connect the SAS HBA card in the first Host PC to either of the SAS ports circle or diamond icon on the first I O module of the first VTrak Use a SFF 8088 4X to 4X external SAS cable supplied with
40. or loss of data and how to avoid them Warning A Warning notifies you of probable equipment damage or loss of data or the possibility of physical injury and how to avoid them VTrak J610s J310s Product Manual Overview The Promise VTrak J610s and J310s are optimized for organizations deploying cost effective small to medium application clusters disk to disk backup and midrange storage solutions Figure 1 VTrak J610s front view Drive Carrier LEDs Drive Carriers Power and Status LEDs Figure 2 VTrak J310s front view with bezel removed Drive Carrier LEDs Drive Carriers Power and Status LEDs The dual 3Gb SAS host interface ports offer the ease of management and performance required by companies running popular departmental and back office applications including file print e mail database and Web services Chapter 1 Introduction Figure 3 VTrak J610s rear view VO module 1 1 0 module 2 Power Supply 1 Cooling Unit 1 Cooling Unit 2 Power Supply 2 Figure 4 VTrak J310s rear view Power Supply 1 Cooling Unit 1 y f ARA Cooling Unit 2 Power Supply 2 LT 349 999 Fa RY 35555 Sel lm E
41. rak CLI uses the standard Unix online help system To access general help cli gt help 39 VTrak J610s J310s Product Manual To access help with a specific function cli gt help cable cli gt cable help cli gt cable h Choose any command from the list under CLI Command Set on page 35 Link Command The Link command displays information about J610s and J310s links including Link Status Link Counter Viewing Link Status To view link status cli gt link The system returns Link Status Port Type Rate Init Dev Link PRdy PO DO1 SAS 3 0G OK End x Rdy P1 D02 SAS 3 0G OK End m Rdy P2 D03 SAS 3 0G OK End Rdy P3 D04 SAS 3 0G OK End cmm Rdy P4 D05 SAS 3 0G OK End EE Rdy P5 D06 SAS 3 0G OK End Rdy P6 D07 SAS 3 0G OK End E Rdy P7 D08 SAS 3 0G OK End a Rdy P8 D09 SAS 3 0G OK End oes Rdy P9 D10 SAS 3 0G OK End Rdy P10 Dii SAS 3 0G OK End drea Rdy Pli D12 SAS 3 0G OK End s Rdy P12 D13 SAS 3 0G OK End m Rdy P13 D14 SAS 3 0G OK End Rdy P14 D15 SAS 3 0G OK End aa Rdy P15 D16 SAS 3 0G OK End sees Rdy P16 CNi mE EE mE Pet P17 CNi E mE mE pons P18 CNi mE m m VR P19 CNi Sss E mE seem ses m P20 CN 2 SAS 3 0G OK End Rdy P21 CN2 SAS 3 0G OK End Sere Rdy 40 Chapter 3 Management P22 CN2 P23 CN2 Port Port Id Init Init Passed PRdy Phy Ready SAS 3 0G OK End Rdy SAS 3 0G OK End Rdy Type SAS Rate Rate 3G Dev Device Type Link Li
42. s not valid on spare parts fans and power supplies This warranty shall not apply to defects resulting from a improper or inadequate maintenance or unauthorized modification s performed by the end user b operation outside the environmental specifications for the product c accident misuse negligence misapplication abuse natural or personal disaster or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warranties for fitness for any purpose quality merchantability non infringement or otherwise Promise makes no warranty or representation concerning the suitability of any product for use with any other item You assume full responsibility for selecting products and for ensuring that the products selected are compatible and appropriate for use with other goods with which they will be used Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer system It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly 49
43. the rack post mount outside the rack post E OT Cautions At least two persons are required to safely lift place and attach the VTrak subsystem into a rack system Do not lift or move the VTrak subsystem by the handles power supplies or the controller units Hold the subsystem itself Do not install the VTrak subsystem into a rack without rails to support the subsystem Only a qualified electrician who is familiar with the installation procedure should mount and install the VTrak subsystem Be sure all switches are OFF before installing the VTrak subsystem or exchanging components To install the J610s subsystem into a rack with the supplied mounting rails 1 2 3 Check the fit of the mounting rails in your rack system See Figure 4 Adjust the length of the mounting rails as needed Attach the mounting rail assemblies to the outside of the rack posts using the attaching screws from your rack system Be sure the support is on the bottom facing inward 11 VTrak J610s J310s Product Manual Square the rail assemblies in the rack Tighten the adjustment screws and the attaching screws Place the VTrak subsystem onto the rails Secure the VTrak subsystem to the rack through each handle using the attaching screws from your rack system N D NP Figure 4 Rack mount assembly diagram Rack front post Rack back post Rail attaching screw Rail attaching screw not included not included
44. ties of merchantability or fitness for a particular purpose The published information in the manual is subject to change without notice Promise Technology reserves the right to make changes in the product design layout and driver revisions without notification to its users This version of the Product Manual supersedes all previous versions Recommendations In this Product Manual the appearance of products made by other companies including but not limited to software servers and disk drives is for the purpose of illustration and explanation only Promise Technology does not recommend endorse prefer or support any product made by another manufacturer Contents Chapter 1 Introduction iss ss se EE EE eee 1 About This Manual a sapangetan at EG EE Ee ses 1 OVetVIQW c OE OE EE LAE N SES 2 Architectural Description EE EE EE EE ee ee ee 4 Features and Benefits 220 EE ooo 5 Specifications 5 ca ono BO Gut FA ee et a PAR RE ED oe Es Be d 6 Warranty and Support Es EE EE EE EE Ee ee ee ee 7 CE Statement iss SG GE eee 7 FCC Statement eaoat r EG EE Ee ee Ee se ee ee 7 GOST R Statement 7 IRAM Statement ooo 8 MIC Statement ie EE EG EE Ee es 8 Chapter 2 Installation ie ee ss ER RE EE ER ER ERA ER ER Re ee 9 Unpacking the VTrak isses eh 9 Mounting VTrak J610s ina Rack else 11 Mounting VTrak J310s in a Rack 0 eee eee 13 Installi
45. your equipment without malfunction or damage You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product Promise is not liable for any damage to equipment or data loss resulting from the use of any product Returning Product For Repair If you suspect a product is not working properly or if you have any questions about your product contact our Technical Support Staff through one of our Technical Services making sure to provide the following information e Product model and serial number required Return shipping address Daytime phone number Description of the problem e Copy of the original purchase invoice 50 Chapter 4 Support The technician will assist you in determining whether the product requires repair If the product needs repair the Technical Support Department will issue an RMA Return Merchandise Authorization number Important Obtain an RMA number from Technical Support before you return the product and write the RMA number on the label The RMA number is essential for tracking your product and providing the proper service Return ONLY the specific product covered by the warranty do not ship cables manuals diskettes etc with a copy of your proof of purchase to USA and Canada Promise Technology Inc Customer Service Dept Attn RMA 47654 Kato Road Fremont CA 94538 Other Countries
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