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1. fa 2 N Jl eee SM P Og w 4 ii f mmn P MED 2 1 3 1 DESKTOP INSTALLATION Place the Syspine A50 Plus on a flat stable surface in a well ventilated area IMPORTANT Do not obstruct the cooling vents see Front View on page 6 for vent locations 1 Press the LCD panel release button see Front View on page 6 and lift the panel up 2 Invert the panel and insert it into the panel bay 3 Press the panel inward until a click is heard Apply steady pressure until a further click is heard NoTE When located correctly the LCD panel does not move within the bay 4 Grip the top ventilation panel see Front View on page 6 and twist counter clockwise to remove it 5 Twist clockwise to secure the panel in place 18 Hardware Installation Installation 2 1 3 2 WALL MOUNTED INSTALLATION The Syspine A50 Plus wall mounting solution is designed to reduce clutter by locating the Syspine A50 Plus in an otherwise unused area There are two wall mounting slots on the underside of the Syspine A50 Plus see Bottom View on page 8 for mounting purposes At the back of this user s manual is a wall mounting template to assist in the positioning of the Syspine A50 Plus To wall mount the Syspine A50 Plus per form the following steps 1 Press the LCD panel release button see Front View on page 6 and lift the panel clear Invert the panel and insert
2. 8 PS PAO is ase re seen teil cians esto etn oa ete c eines emesis edna aise ies 9 LED 27 19 RERO TE 10 oyspine IP Phone 310 icri irren ron ratore hanno annuente m sartor emis 11 DAT 11 IP Phone 310 Operation P 12 Rear VIEW MT TC E 14 Installation selesesssessseesseeeeeeennnennnnnm nnne 15 Hardware Installation eeeeseeeeesesseeeeeeeeenenn nennen 16 LAN OCD me Q 16 Recommended Installation PIOCOSS saienisi annaa 17 Locating the Syspine A50 Plus ccccccccc ccc ece cece eee eeceecaeeaeesueceesaeeeeseeseesaes 18 Connecting the Syspine A50 Plus to Power and LAN esses 20 Connecting the Syspine A50 Plus to the PSTN cesses 22 Locating IP Phone 310s ccsesssssssssssesssssees nennen nnne nennen nnns 23 IP Phone 310 Cable Connections eese eene nnne nnns 24 Connecting IP Phone 310s to the LAN esessssssessesseeee nennen nennen 25 Syspine A50 Plus Installation cccccccccseeeecceeceeeeeeeeeessseeeeeeeesseeeeeeeeees 26 System Requirements cccccceccccccecceeceeceecuecuecuecaesaeesuesueseeeeseeseeseeseesaes 26 installing SVG AINE OO 6 acetates ort consente b Oso i 26 Logging on to The Syspine A50 Plus eeeseeeeseeeeeeennn 30 Changing the Syspine A50 Plus Pa
3. Internal page to user group or external page through add on speakers 10 party conference rooms with managed or on the fly anytime access More than 115 hours of solid state voicemail storage capacity Flexible call routing Automatic forwarding of voicemail by email Flexible call distribution for small call center agent operations Automatic route selection with overflow routing Intelligent office manager for day night weekends and holiday schedul ing Menu driven auto attendant with one digit routings 3 Tier user call restriction tables and block list Agent and User Group ring options with log in log out capabilities Unsurpassed user friendly interface Browser based system administration Auto installation of Syspine IP phones and PSTN trunks with just one mouse click Setup configuration wizards make changes amazingly easy Auto detection of new installed or relocated Syspine phones Mobility Remote office extensions IP phones and Softphones via broadband internet SP 310 Softphone for PC s provides extensions for on the road and out of office employees Product Info and Advantages 3 Introduction 1 2 Unpacking the Syspine Phone System 1 2 1 Package Contents Verify all contents are present and in good condition If any items are missing or dam aged contact the dealer immediately Power Cable td 2 x Power Cable Clips 1 x 3M RJ 45 Male
4. z Configure Hold Music 2 Click Use the input connected to the audio jack on the back of the sys tem and then click OK All calls on hold hear the selected audio in place of the default Syspine A50 Plus music The System Setting Tab 125 126 Administrator Software Configuration 5 4 2 6 CONFIGURING CONFERENCE ROOMS Syspine A50 Plus provides two Conference Rooms which allows users to call an extension and enter a PIN number to connect to a conference call 1 In System Setting gt Properties click Configure Conference Rooms The Configure Conference Rooms screen displays Configure Conference Rooms The system provide 2 conference rooms to be used M Enable Conference Room 1 501 Access PIN number for participants 2234 Access PIN number for host user 1232 M Enable Conference Room 2 502 Access PIN number for participants 124412 Access PIN number for host user 124421 Conference Room Options iv Play alerting tone when any participant enter leave the conference room IV The conference participants can not hear each other until host user entered 2 Check the box beside Conference Room 1 to enable the conference room 3 Enter in a 4 digit PIN number for participants to dial in to gain access to the conference room 4 Enter in a 4 digit PIN number for the host user to dial in to gain access the conference room 5 Hepeat steps 2 4 in the Conference Room 2 fields if you would like to
5. Administrator Software Configuration 5 5 2 Configuring User Groups 5 5 2 1 ADDING A USER GROUP 1 Click Add User Group in the User Groups panel EST TH Administrator Syspine Add Cal Agent Grows Eda Call Agent Group i Remove Call Agent Groop i Cail Agenti B user Groups Il MERC Add User Group m ter G moU Sroape i Lds Weer Group Ramava Liner Gren F Add Biciup Group Lda Peckue raap Ramove Fup Group Speoty a name for this user groupe Soeoly a number l r thet uwigr graui ing each member in Haw ing bo mop iha ring The call wit be forwarded to The Group Setting Tab 143 d 144 Administrator Software Configuration Specify a name for this user group Specify a number for this user group To add members to this user group click Add The Configure Members screen displays a Configure Members Select the members that you want to assign to the selected group and click OK To add all members to the selected group put a check beside All Members Select how the system should ring the members in the group from the fol lowing drop down list Simultaneous Circular Round Robin Select the ring time 3 30 seconds Select the user who the call should be forwarded to from the drop down list Click OK to save the settings The Group Setting Tab Administrator Software Configuration 5 5 2 2 EDITING A USER GROUP 1 Click Edit User Group in t
6. to hold the 3 way 1st party and get the dial tone dial the 2nd party and Conference press again to start the conference Press S5 to redial the last number Mute Press to turn Mute on or off during handsfree or handset calling Press to access the following call history options Missed Calls Received Calls Call Dialed Numbers History Erase Records Press to access next item Press to confirm the item Press to go back one level Press amp The auto attendant says Welcome to voice Voicemail mail please enter your password The default pass word is 9999 Press 1 to listen to the new message or follow the prompts for more options Check IP p Press 47 IP to display the phone IP address Syspine IP Phone 310 13 Introduction 1 4 3 Rear View No item Description qe Desk Stand Slots Attach the desk stand to these slots 2 Wall Mount Slot Attach to wall using this slot 3 LAN Port Connect RJ 45 ethernet cable Handset Connect the handset cord Connection Jack PC Port Connect RJ 45 ethernet cable to PC or daisy chain a PC hub or other ethernet device ui Power Connect AC power adapter Comecon sack m V ni emma Slots NoTE See Locating IP Phone 310s on page 23 for installation instructions 14 Syspine IP Phone 310 Installation This section contains details on how to install the Syspine A50 Plus Phone Sys tem a
7. 130 The System Setting Tab Administrator Software Configuration 5 4 4 Using the Others Menu The Others menu in the task panel allows the administrator to restart the System reset to factory default and activate group settings n ET EIER rd LUTTETUT Syspine A50 Plu c cm vida Storage Dated 7 Space ued by voicemail Change Paneword Total apace availahle Change Gate and Tursa i Conhgunt E Mail Einar Properties f Fold H Marcel eni eae e PR Network Address 152 160 1 107 ie iP l Cinu Conferemos HAC Address BO 1B 24 08 amp B E5 Secure Configure I Address System Sottware Version 1 022121 Administrator Software Versioni 1 0 32121 i Create Backup i Sebo Dale and Ther Sal Jan 9 22 30 01 CST 2018 af 1 System Running Time Serwer Uptime 21 hours 4 manurbes fi seconds I C o m k PLnil Server mhn emi hagas cea i Banat tha wysebiem Raxst ta Factory Default B Subvanged Sening 5 4 4 1 RESTARTING THE SYSTEM To restart the system 1 Click Restart the system in the Others panel The Restart the system screen displays 2 Restart the System Restarting the system will interrup all phone activity for approximately 1 minute IMPORTANT Restarting the system will interrupt phone activity for approximately 1 minute The System Setting Tab 131 132 Administrator Software Configuration 2 Click Restart the system The Restart confirmation screen displays Message f
8. Pay l Confesure Conhgura Might watzams green iau Play Confsaure 7 Grable level 3 date Attendant 2 To manage the Day Night welcome greeting recording click Configure for the appropriate greeting The Configure Greetings screen displays 3 Configure Greetings The Call Routing Tab 103 104 Administrator Software Configuration 3 To add a greeting click Add The Upload Sound File screen displays e Upload Sound File Uiplnad a prerecorded saund file from PC The 5 amp a pene f elected sound file must be wav type fie amd cannet exceed OME file size NOTE The sound file must be a wav file format and cannot exceed 2MB in size 4 Click Browse to locate the desired sound file 5 Click Upload to upload the sound file to the Syspine A50 Plus NOTE To confirm that the file has been uploaded properly you should see the uploaded file in the Configure Greetings screen 6 Click OK in the Configure Greetings screen to save the settings 7 To enable level 2 Auto Attendant place a check mark in the Enable level 2 Auto Attendant check box IMPORTANT When Level 2 Auto Attendant is enabled the Level 1 Auto Attendant will only accept single digit selection 1 9 and Dialing 3 or 4 digit extension num bers is only allowed in the Level 2 Auto Attendant The Call Routing Tab Administrator Software Configuration 8 Click Add to Configure Level 2 Auto Attendant The Confi
9. Thes B selected sound file must be wav type file ang cannot exces LOMB file size Browse The Group Setting Tab 137 Administrator Software Configuration NOTE The sound file must be a wav file format and cannot exceed 2MB in Size 10 Click Browse to locate the desired sound file 11 Click Upload to upload the sound file to the Syspine A50 Plus NOTE To confirm that the file has been uploaded properly you should see the uploaded file in the Configure Greetings screen 12 Click OK in the Configure Greetings screen to save the settings 13 Click OK in the Configure Call Agent Group screen to save the settings NOTE To confirm that the call agent group has been saved it should be on the Call Agent Groups list in the Group Settings tab 5 5 1 2 EDITING A CALL AGENT GROUP 1 Click Edit Call Agent Group in the Call Agent Group panel m SyEpinoe Adnmimistrater Syspine 50 Plus PS Lal Agent urisi a Cal Avent Groups hrs Rae up aret 1 COEREDEro Um Em e Refresh Page arent prm Puclrua groan 138 The Group Setting Tab Administrator Software Configuration The Edit Call Agent Group screen displays J Edit Call Agent Group What Agard Group do you wart to ed Select on sgert group te ede 2 Select the agent group from the list shown and click Next The Configure Call Agent Group screen displays 3 Configure Call Agent Group 5Specly name for this agant groupe 5pencfy
10. To retrieve a parked call perform the following steps Retrieving a Parked Call e IP Phone EXT 100 JOHN SMITH Syspine LAN Switch A50 Plus 1 Lift up any handset and dial the parked zone number that has been desig nated to the parked call The call is retrieved from the parked status Using Call Park and Retrieve 55 Advanced Features 4 3 Using Agent Group Agent groups allows calls to reach a specified group Once the agent group is configured calls can be set up to ring simultaneously circularly or round robin 4 3 1 Configuring Call Agent Groups 4 3 1 1 ADDING A CALL AGENT GROUP 1 In the Group Setting tab click Add Call Agent Group in the Call Agent Group panel T Syepine Administrator Syspine A5 Cell Agent Groups Add Call Agent Grows Ede Call Agant Grup Rarnawe Call Agent Grogg 4 User Gryna i T Add user Group i Ede Weer Group Ramus Umer Group H Ur Jul Pireu Grup L s Faiku Girona Remove Pickup Greup The Configure Call Agent Group screen displays 56 Using Agent Group Advanced Features Configure Call Agent Group Speos a name for this agert group Aumber for Hus agent group Zpernhy tee memasers for thes agent greun Hes long ta clay tha annauncamant 130 secondi p Fisy this Creerlow Anncuncemart esch time tione Plaw Configure 2 Specify a name for this agent group Specify a n
11. 4 x 3M RJ 11 Male Ethernet Cable yellow Phone Line Cables Quick Start Guide Installation and Quick Start Guide Wall Mounting Kit Help CD includes User s Manual NOTE To conserve natural resources it is advised that you print a hard copy of the supplied User Manual only if absolutely V 9 necessary Adobe Acrobat and most printers support printing two pages on one sheet Refer to your printer s User Manual for more information Unpacking the Syspine Phone System Introduction 1 2 2 Optional Contents 4 x 3M RJ 11 Male Phone Line Cable Included with Optional ATA Module Unpacking the Syspine Phone System 5 Introduction 1 3 Tour of the Syspine Phone System 1 3 1 Front View No item Description 1 Top Ventilation Cooling vent do not obstruct Panel Release Press to remove LCD panel 3 LCD Panel See LCD Panel on page 9 4 Ventilation Cooling vents do not obstruct 6 Tour of the Syspine Phone System Introduction 1 3 2 Rear View No Description 1 Telephone Lines Module 1 telephone lines P1 to P4 2 DCINJack IN Jack Connect the DC Connect the DC power adapter to this jack Connect the DC power adapter to this jack to this jack a Line MOLD EE Indicates phone line activity on the corre sponding line 4 Status LED LED Indicates module 1 connection status module 1 connection status omora Nexus zapore es PSTOPS telephone lines P5 t
12. 5mih Add Voie Service s z Los Rececnnnist Daa voles Sacoca E 5 4 T Remove Voite frervica I Others j Auto Iretabatun i Wit CHI Hublicy Device l irmmwara Upgrade The Phone Setting Tab 77 Administrator Software Configuration The Edit User screen displays Edit User Which user do you want to edit Select an user to edit John Smith 100 Jane Smith 101 Steve Smith 102 Receptionist 105 2 Select the required phone and click Next The Edit User screen displays The default tab is User 2 Edit User Call Forwarding User Account Display Name steve Smith Extension Number 102 Device Device Associated Syspine IP Phone 310 00 1B 24 3D 17 FA 192 168 1 110 Change Device 78 The Phone Setting Tab Administrator Software Configuration 3 Inthe User Account section under the User tab edit the Display Name this name will display on the phone 4 In the Device section click on Add Device The Choose Device screen displays 5 Click the Call Forwarding tab to display the following screen a Edit User Within Do the following 6 Set Call Forwarding behavior as desired Within set the ring time before call forwarding takes over 0 60 sec onds Do the following specify how the call is forwarded and to whom using the Forward to go to voicemail 101 forward to another internal user for ward to an User Group forward t
13. Hecord the IP address for each phone as displayed on the LCD screen NOTE If the IP address is not displayed enter 47 3t IP on the keypad to display the IP address TENG E Local Area Network LAN Switch Power Cable Sysp ne IP Phone If port access is not a consideration and a daisy chain connection is not required attach the IP Phone 310 directly to the LAN switch with the supplied cable Hardware Installation 25 Installation 2 2 Syspine A50 Plus Installation This section contains details on how to install the Syspine A50 Plus and how to configure the IP Phone 310s 2 2 1 System Requirements Syspine A50 Plus requires e Processor Intel Pentium III 700 MHz or greater e Memory 128 MB RAM e Hard Disk 100 MB e Operating System Windows XP Windows Vista Windows 7 32 bit 2 2 2 Installing Syspine Tools NOTE Screenshots will vary depending on your operating system 1 Insert the Installation CD provided The Auto run interface starts automati cally NOTE If the Auto run Interface does not start automatically access the CD using Windows Explorer and manually execute CDRun exe in the root directory to begin installation The Install Syspine Tools screen displays Install Syspine Tools Manuals Syspine 26 Syspine A50 Plus Installation Installation 2 Click Install Syspine Tools to begin the process The Phoenix Setup Wizard screen displays e Setup
14. OK To add all members to the selected group put a check beside All Members 6 Click OK to save the settings The Group Setting Tab 151 Administrator Software Configuration 5 5 3 3 REMOVE A PICKUP GROUP Click Remove Pickup Group in the Pickup Groups panel 1 EE gyspino Administrator YE ASO Flus Call Agent Groups m Call Agent Groups Add Call Agent Grisa ILE Dur Ed Call Agent arsup Ramowe Call Agent Group CIITCHENENENN x Add Weer Group Daz Weer Group 7 Group i famia Uter H e I Pickup Groups 15 Cali Agen 509 Add Pinup Grup i a ie mu Ld amp Pickus Group LJ Gradps M RM 4 CT E LLLI chur foo EID EEEEELLLtLLLL223 DO0O0 01 LLLLLEE R Z77xJcOQISO2EE A7EFZCZEZ ZZ ZZZZZI ZI IZIIZIEEZIZIZIZIZZIZZZZIZZ Z I ZZZZLL The Remove Pickup Group screen displays 12 Remove Pickup Group Whet Pickup Group do you want to delete Galasi a group to deletes 2 Select the pickup group from the list shown and click Delete The system will not allow you to delete a group if it is part of a routing rule Remove any rule associated with the group before you delete the group The Group Setting Tab 152 Troubleshooting This appendix contains guidelines for troubleshooting general installation and connection errors as well as procedures to reset the Syspine A50 Plus factory default settings and Syspine A50 Plus administrator password 6 1 Comm
15. User Sele the weer who vell agree as the Hydsberm Ge ala e 2 Select the user who will server as the Operator and click OK 116 The Call Routing Tab Administrator Software Configuration 5 4 The System Setting Tab The System Setting tab provides access to Status information various tasks such as changing the system password configuring the Email server and backing up and restoring voicemail and configuration settings There is also a brief summary panel showing remaining storage space and Properties The summary screen is the default view in the System Setting tab and shows at a glance any system issues that need attention LET TORRE Administrator Syspine 50 F Labs View Storage Dated Space used by voicemail 0 1 Hours Cha Arpa Petree Total space anvxilahla 130 Hore Cha are D Mm and Tira i Cor re fea E arwar Properties ce A hald ki d A 4 iid Network Address ri 1 107 ire Cenferance Agama HAC Address BO 1B 24 08 GB E5 E System Softw jen 1 032121 j Configure TE Address e car i ik Administrator Software Varsiani 1 0 22121 Craate Backup li Sy eho Dale and Tire Sab lan 9 22 30 01 CST 2018 System Running Time Server Uptime 21 hours 45 menutes seconds E Mail Server hrima hii Beala the amem Ra prem t Facto ry Default deanoed Saning The summary screen is broken down into two areas No Item Description opas Displays voicemail storage space and tot
16. VoIP The Phone Setting Tab 91 Administrator Software Configuration 3 Select the voice service to remove from the list and click Delete 5 2 3 Using the Others Menu The Others menu in the task panel is used to run an automatic installation view detailed call history upgrade device firmware and refresh the Administra tor main page to display setting changes m SyEpinoe Adnimistrater Syspine 50 Pli Users Aa Liner Ld amp Weer Ramowe Liner T Add voice Service ji i Dda weics Sarees Remove Voie Service P Aut jrrtalanrn view Call naxacy Dance Foner Upgrada 92 The Phone Setting Tab Administrator Software Configuration 5 2 3 1 VIEWING CALL HISTORY The Call History screen enables the administrator to view all system call activ ity whether incoming outgoing and internal View Call History 1 View history trom gal to Type of calls All calls 4 Call Information DY Start Time ri Duration Note 3 Traction gt Incoming Outgoing l Internal The Call History screen is composed of the following areas Interval From To filter the Call History by time scale call type and user Call Direction indicates whether calls were incoming or outgoing Legend panel describes the symbols used in the interface Type of calls filter Call History by type of call Call History list view detailed call information Actions Refr
17. a Public Address PA system and voicemail functions Terms used in this chapter e P Internet Protocol IP is used for communicating data across a net work IP provides the service of communicable unique global addressing amongst devices e LAN Local Area Network LAN is a computer network covering a small geographic area like an office or group of buildings MAC Media Access Control MAC addresses are numbers that repre sent a unique name for particular network adapters so for example the network adapters in two different computers will have different names e PBX A Private Branch eXchange PBX is a telephone exchange that serves a particular business or office e URL Uniform Resource Locator URL is a global identifier of network retrievable documents and in the scope of this User s Manual represents a World Wide Web address e WAV Waveform audio format WAV is a Microsoft and IBM audio file for mat standard for storing audio on PCs Basic Features 3 1 Making Calls to Extensions Extension calls are calls placed to other Syspine IP Phone 310s using the Syspine A50 Plus EXTENSION CALLS PELT Syspine IP Phone EXT 100 JOHN SMITH LAN Switch Syspine A50 Plus o CIA ic eo Sysp ne IP Phone EXT 101 JANE MONROE To make an extension call perform the following steps 1 Liftthe handset of the IP Phone 310 2 Dial the required extension using the k
18. available in the Syspine A50 Plus Help menu Appendix A 7 1 Voicemail Quick Guide Review voice messages whether in or out of the office using Syspine A50 Plus The password used to access voicemail and the Assistant program are the same The default password is 9999 To access voicemail in the office dial 500 To access voicemail out of the office dial the office phone number If the Auto Attendant answers dial 500 If the operator answers ask to be transferred to voicemail Pa Fi a ki au El E3 Listen to Change f messages settings Repeat Continue Delete Forward peni Menu Note Typically messages will be deleted 30 days after they are left but may be deleted after 15 days to conserve space F settings Menu Listen to Record Change Change currant personal greeting password greetings greeting type 2 Record Personal Stop Save Use Use Recording recording system personal greeting greeting Record Listen to greeting recording again 158 Voicemail Quick Guide Horizontal C Drill Guide Drill Guide T This template MUST be printed full size on A4 or greater Ensure that the distance between the Index C Calls Extensions 44 External 45 Incoming 46 Parking 54 Retrieving 55 Transferring 47 Connections IP Phone 310 25 Installation Hardware 16 Recommended Installation 17 System Requirements 26 IP Phone 310 Cabling 24 Connecting 25 Front View 11 Install
19. e EE E EREE 54 helnevihg a Parked Called ina diaii 55 Beo meii le 56 Configuring Call Agent Groups essesseseeeeen nennen nnne nennen nne nnn nnns 56 Using User GrOUD E IN 60 Configuring User Groups sessessessseeee nennen nennen nennen nnne rns nnns 60 Voicemail to E mail Forwarding ccccseccccseeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeesees 63 Configuring E mail Server Information cccccccecc cece eceueceeceeeceeaeesueteeseeeaes 63 Configuring User Informaltion e eecsessesseesee eene nnne nnne nnns 65 Administrator Software Configuration seeeeeeeessssssss 69 YPC ASO aU 70 The Phone Setting Tab seeeeeeesseseeeeeeneenennn mene 72 Using the User NOI RP 72 Using the Voice Services Menu 1 c1cccccceccnecceeceeceeeceesueseecaeeaeeaeeseeseesaeees 82 BI stoBiel N8 e RUIN 92 The Call Routing Tab esses 96 Configuring Incoming Call Routing eseesseeseeeeeeee eene nnne 96 Configuring Outgoing Call Routing eseessssseseeeee eee 107 The System Setting Tab ccccccccceceeeeesceeeeeeeeeceeeeeseeseeeeesseeeeeeeeseaas 117 Using he Status Menu asi peetsitenbplctcUbupabbntidvRM Hen UI IDEO NUR MGE E 118 Using the Properties Menu cessessseseeee nennen nnns 119 Using the Backup MCU iaciite aiukci d ek nE ava 0Ma Cb
20. following steps 1 In Phone Setting Voice Services click Edit Voice Service n Syspino Administrator Syspine A50 Plus Add User Bda Weer Ramowe Liser 4 d Voice Services Add vaic amp Bervice Ho Restriction The Add Voice Services screen displays 12 Add Voice Services Which type of ienie do pou want t add ValP erue chat dies nob eed ary extra hardware C Traditssnal Anales Service that connects through the apacifhiad deica 86 The Phone Setting Tab Administrator Software Configuration 2 Select the analog service to modify and click OK The Configure Analog Service screen displays Configure Analog Service IV Activate this voice service Analog name ATA Trunk Group TrunkGroupi a RENE TOT E 04 2ways a 705 z 2wys 4 1 2 3 706 2 Ways s 4 707 lt 2 ways 3 Edit the Analog Service as desired Activate this voice service check this box to activate this voice ser vice Analog name set the name of the service Trunk Group choose the Trunk Group from the drop down list Port Trunk Number Call Control set the Trunk extension number for each port and designate the calling privileges 2 way calling or Incoming calls only 4 Click Finish to save the settings The Phone Setting Tab 87 Administrator Software Configuration 5 2 2 3 EDITING VoIP VOICE SERVICES To edit an existing VolP voice service perform the following s
21. l armwar amp Uparada l Logging on to The Syspine A50 Plus 31 Installation 2 3 1 Changing the Syspine A50 Plus Password After logging in change the password to prevent any security issues NOTE The default password for the Syspine A50 Plus is syspine To change the Syspine A50 Plus password perform the following steps 1 Once you have logged in to the Syspine A50 Plus on the System Setting tab click Change Password in the Properties panel The Change Password screen displays Change Password The password controls who can connect to this system Your password can be 4 20 digits and should contains letters A B C a b c numerals 0 1 2 3 4 5 6 7 8 9 and symbols o amp _ PILI lt gt Confirm Password 2 Enter the current password a new password and confirm the new pass word 3 Click OK 4 The following message is displayed when the password is changed suc cessfully NOTE If an error message is displayed follow the on screen prompts to correct the problem and try again 32 Logging on to The Syspine A50 Plus Installation 2 3 1 1 STRONG PASSWORD TIPS Your password can be 4 20 digits and should contain letters A B C a b c numerals 0 1 2 3 4 5 6 7 8 9 and symbols amp _ lt gt 7 Due to the way passwords are encrypted the most secure passwords are 7 or 14 characters long For a password to be str
22. set the time elapsed before the call is forwarded Forward to set where the call will be forwarded 8 Click the Advanced tab to display the following screen e Add User Toll Restriction 9 Set Toll Restrictions as desired No Restriction gives the user full dialing privileges Assign Custom Dialing Privileges apply dialing privileges local operator international special 10 Set Voicemail as desired Enable Voicemail turns on voicemail for the user Retrieve messages as attachment to Email turns on Email alerts when voicemail is received Personal Authority Code set the security code for voicemail 40 Configuring the IP Phone 310s Installation 11 Set Other Settings as desired Check the check box to allow this user to be paged 12 Click OK to save all changes 13 The Syspine A50 Plus will then register the phone to the system configure the phone and connect it to the system Click Finish to complete the pro cess a Auto Provision Configuring the phone Jd Registered the phone on the system Jd Configured the phone df Phone connected to the system Configuring the IP Phone 310s 41 Installation 42 Configuring the IP Phone 310s Basic Features This chapter contains information on basic Syspine A50 Plus Phone System operation using Syspine A50 Plus Topics include making and receiving internal and external calls transferring calls using
23. steps 1 Insert the cable pin into the left hand side of the Syspine A50 Plus case as shown 2 Connect the AC adapter to the Syspine A50 Plus and secure it in place as shown in the following illustration 20 Hardware Installation Installation 3 Use one of the supplied Ethernet cables yellow to connect the LAN port of the Syspine A50 Plus to the LAN switch and plug in the AC adapter into a standard electrical outlet Before continuing make sure the display shows SERVICE READY NOTE Ensure that all cables are properly inserted and the LAN switch is work ing properly before continuing Power Cable Syspine A5O Plus Local Area Network LAN Switch Ethernet Cable Hardware Installation 21 Installation 2 1 5 Connecting the Syspine A50 Plus to the PSTN After locating the Syspine A50 Plus connect the PSTN by performing the fol lowing steps 1 Connect the phone cable to the PSTN as shown Syspine A50 Plus Connect to Public Telephone Network Phone Cable 2 Check that the telephone line module LED on the back of the Syspine A50 Plus lights green see Rear View on page 7 for location NOTE If the telephone line status LED does not light for any active phone line check the public telephone line and Voice Services See Using the Voice Services Menu on page 82 for more information 22 Hardware Installation Installation 2 1 6 Locating IP Phone 310s The IP Phone 310 provide
24. ten IP Phone 310s are required for an office setup perform the installation in the fol lowing order 1 Locate the Syspine A50 Plus desktop or wall mount See Locating the Syspine A50 Plus on page 18 2 Connect the Syspine A50 Plus to the LAN and power outlet See Connect ing the Syspine A50 Plus to Power and LAN on page 20 3 Connect the Syspine A50 Plus to the PSTN See Connecting the Syspine A50 Plus to the PSTN on page 22 4 Locate all ten IP Phone 310s desktop or wall mount See Locating IP Phone 310s on page 23 5 Connect all ten IP Phone 310s to the LAN and suitable outlet See Con necting IP Phone 310s to the LAN on page 25 6 Install the Syspine A50 Plus Syspine A50 Plus See Syspine A50 Plus Installation on page 26 7 Change the Syspine A50 Plus password and set the date and time See Changing the Syspine A50 Plus Password on page 32 and Setting the Date and Time on page 33 8 Use the Auto Installation function see Auto Installation on page 35 Hardware Installation 17 Installation 2 1 3 Locating the Syspine A50 Plus The Syspine A50 Plus provides two distinct setup options desktop and wall mounted The LCD panel and top ventilation panel can be inverted for upright and wall mounted installation Wall Mount Installation j GUANTA COMPUTER Upright Installation V GUANTA COMPUTER Desktop Installation
25. the auto attendant what should do 1 Please confirm the incoming call routing 2 Please check that the day night welcome greeting is in the proper wav for mat How do pickup an incoming call for another extension 1 Create a pickup group and then add you and the other extension to that group 2 When someone gets an incoming call dial 2 to answer the incoming call from your phone The system doesn t accept my music file Why 1 The music or voice file should be formatted as a mp3 or wav The Administrator program cannot run in my PC Why 1 Install the program on a different PC to confirm that the program works 2 Remove the program and re install it on your PC The Administrator program cannot log into the Syspine A50 Plus Why 1 Make sure the firewall on the PC has the program enabled 2 Make sure the PC is in the same network environment as the Syspine A50 Plus have a problem that has not been resolved in this troubleshooting sec tion where can I get help 1 If your problem cannot be resolved in this chapter please contact our sup port center 2 Please contact the support center at Phone 800 713 3386 10am 6pm EST Monday Friday Email support 2syspine com Web Site www syspine com Common Issues 155 Appendix A 156 Common Issues Quick Reference Guides This appendix contains quick reference guides to making phone calls and using voicemail The information supplied here is also
26. the user name and password for logging on to the SMTP server and voice messages sent as E mail attachments For more information about the Syspine A50 Plus s connection to the SMTP server contact the Syspine A50 Plus Phone System administrator Privacy of Backups The Syspine A50 Plus Phone System administrator may choose to make a backup of the data on the Syspine A50 Plus Data saved in the backup file is not encrypted Therefore it is recommend that the Syspine A50 Plus Phone System administrator store backups on a removable hard drive that can be disconnected from the LAN and stored in a secure location for exam ple on a disk that can be stored in a locked drawer Transfer of Syspine A50 Plus Before transferring the Syspine A50 Plus to a third party permanently delete all information using the Erase Data program that comes on the installation CD See Resetting To Factory Defaults on page 132 for more information Security Considerations Security and privacy are related topics Privacy Considerations discusses the handling of users personal information This topic focuses on the issues involved securing the Syspine A50 Plus Phone System While Voice over Internet Protocol VoIP brings the power of the Internet to phone services it also introduces some security issues Unless the office LAN is secure employees or callers could change phone settings listen to others voice messages and even access the public address syste
27. 1 CONFIGURING DAY NIGHT SCHEDULE To add edit or remove a day time schedule holiday or exception perform the following steps to launch the Specify Day Night Schedule screen 96 The Call Routing Tab Administrator Software Configuration 1 Click Specify Day Night Schedule in the Incoming Call Routing panel Syspine T Choose Whe Will Answer cas Conteure Aube kitandani ETTIITEE Configure Routing Rule Configure Tom Restrenen Configure Block List Dna Il Ron E An re dg d E 1 Pheri View Number Flan Configure Gisking Frefix Assign Operator Assign Admin Liser Specify Day Night Schedule Daw Tarn Selina a the ires ad days of Eus week der buknia Cupane Opti Excluded t d ri el multae Inii iae M aa dati areas avai talia wil be a Days nnd 8 56 BM 8 30 P Bee Tas Wad Thu Fri Liams an 5 Bellas and Exceptions Zocnly P axebpebos diyi deck ad haber and other cuerdas pechadules days where the Burieres g ml bg ciiirt 5 3 1 2 CREATING A DAY NIGHT SCHEDULE NoTE The default day time settings are 8 30 AM to 5 30 PM on Monday Tues day Wednesday Thursday and Friday Any other period that is not defined will be treated as night time The Call Routing Tab 97 Administrator Software Configuration 1 Click Add in the Day Time Schedule section The Specify Day Time screen displays Specify Day Time 2 Enter in the Start Time End Time and the days of the
28. Group The Group Setting Tab 135 Administrator Software Configuration The Configure Call Agent Group screen displays Configure Call Agent Group Speo a names for this agent group Besaly a number for thus aged group Zperhyqeememasers for thes agent geeun Call Agami Mampers Hes long ta clay th annauncamant 130 seconds Fisy this Cvedlow Anncuncemeant esch time Pone Flay l Configure 2 Specify a name for this agent group opecify a number for this agent group 4 To add members to this agent group click Add The Configure Members screen displays E Configure Members Lpacih Dee users who join this greco Ali membere shnsmi h 100 Lene Smh 101 Receptionist 1655 136 The Group Setting Tab Administrator Software Configuration 5 Select the members that you want to assign to the selected group and click OK To add all members to the selected group put a check beside All Members 6 Select how the system should ring the members in the group from the fol lowing drop down list Simultaneous Circular Round Robin 7 Select the ring time 3 30 seconds 8 To choose a greeting if no one is able to answer the call click Configure The Configure Greetings screen displays 2 Configure Greetings 9 To add a greeting click Add The Upload Sound File screen displays 7 Upload Sound File Uninad a prerecorded sound file from PC
29. Important Notices The Syspine A50 Plus Phone System offers many features including the ability to manage individual user preferences Users should understand how various issues affect privacy and the security of the phone system This section describes basic information to consider before using the Syspine A50 Plus Phone System All recommendations are based on a general configuration of the phone system However every small business is unique Evaluate the specific configurations of the office setup when using the Syspine A50 Plus Phone System Use discretion when following the guidelines discussed in these topics Emergency Considerations Power network or telephone service outages If there is an outage dis ruption or other degradation of the power network or telephone services at your location Syspine A50 Plus will not work How to dial an emergency number Please inform all of your employees visitors and Syspine A50 Plus users that they need to dial the 9 plus the emergency number to access emergency service Emergency Numbers Region Australia 000 Canada 911 New Zealand 111 Singapore 995 999 South Africa 10111 10177 112 United Kingdom 112 999 United States 911 Maintain an alternative means of calling emergency services You should maintain a backup means of calling emergency services for exam ple by using a phone plugged into a standard telephone line or a mobile phone in case of a power failur
30. LCD Screen 2 x 16 character LCD display Blue Button Parks the call Voicemail Retrieve voicemail Retrieve voicemail Mute Turn mute on or off during handsfree or ee pandseteaing ooo o S 12 Handsfree Place or answer a call without the use of the INN E Syspine IP Phone 310 Introduction Description Volume and Menu Move up and down through menu options Navigation and adjust ringer volume Increase or decrease volume while phone is in use Dial Enter Press to dial manually entered phone num bers select items in the LCD menu NOTE For ease of use place the labels as shown in the preceding image 1 4 2 IP Phone 310 Operation The following table describes the IP Phone 310 basic functions IMPORTANT IP Phone 310 Hook functionality may differ depending on the selected service provider Contact the provider for more information Label Description Pick up the handset to answer or press to use Handsfree mode Reject Call Press to reject call Number Enter the desired number on the keypad and press Dial to confirm press to correct mistakes Answer Call zo m Press ext number d Call Hold During a call press 2 to hold the call Press again to retrieve the call Call Park During a call press fy Call press and cialae parked zone number Retrieve assigned 12 Syspine IP Phone 310 Introduction Description During a call with the1st party press
31. N 1 Click Edit in the Holiday and Exceptions section The Specify Date screen displays 2 Specify Date 2 Modify the description month and the day of the holiday or exception 3 Click OK to save the holiday or exception NOTE To confirm that the holiday or exception has been saved it should be on the Holiday and Exceptions list in the Specify Day Night Schedule Screen 5 3 1 7 REMOVING A HOLIDAY OR EXCEPTION 1 Select the schedule you want to remove in the Holiday and Exceptions section list and click Remove 2 To remove all holidays and exceptions click Remove All 100 The Call Routing Tab Administrator Software Configuration 5 3 1 8 CHOOSE WHo WILL ANSWER CALLS 1 Click Choose Who Will Answer Calls in the Incoming Call Routing panel E Syn pine A dministrab ar Syspine A50 Plu pem m Routing E Specify Dayka Sehedule Cheese Who Will Anawer TP c 1 Centaurs Aubo Alferaiarni i i Auto Athendara Ayta Attendant Custgading Call Routing Ih u eng ii dra e Conhaure Routing Rude Call Agent Group Call As3ent Greon Configure Tell Restnicben Confhgure Block List others Wiew Number Pien Configure ising Prefix Assign Openstor Ammgn Admin bsar The Choose Who Will Answer Calls screen displays 3 Choose Who Will Answer Calls Saber Per Truri Gaup Truri Groupt Dmg tha Cary Tim thee call wil Be armered by fete the OH Agant Greug to repre the Targ c
32. Nau DUUM Cai CH QR MEAS QUIET KaTa UAR 128 Using the Others Mentis sesso sus uisa rexrk tis vhi un oai uk e ew dcin d ka 131 The Group Setting L3D asccemesienstzsntextnteitunerkxtcca deque tetebka cu vewiva screens ctis 135 Configuring Call Agent Groups essssseseeee nennen nennen nennen 135 Configuring User Groups wssesnuiEi sata plinu lx Ea aru R RE tU Ra KERN TRUR oAE Ea MEME E UR 143 Configuring Pickup Groups xxi suekaka tat radi hO e kid a dte i RS RR Ru EU RR RR aD a ra 148 Troubleshooting sssesssssseseeeeeeeenn nennen 153 Common SISTER 159 Quick Reference Guides eessssssssssssseeeeenenen enean 157 Voicemail QUICK Guide sic siete titt Ene ittm ndm rtE eS AR HEATER Crab eens 158 Syspine A50 Plus Wall Mounting Template 159 MOCK 160 IV Introduction Designed for ease of use and manageability the Syspine A50 Plus combines the Syspine A50 Plus base unit and Syspine IP Phone 310s in one easy to install end to end communication solution The user friendly Syspine A50 Plus provides the management and user interface tools for the Syspine A50 Plus The Syspine A50 Plus provides public switched telephone network PSTN and Voice over Internet Protocol VoIP service interconnection specifically designed to empower small business customers to manage customer call traf fic and employe
33. PSTN number assigned to the Syspine A50 Plus e The Auto Attendant asks the caller to dial the extension of the required con tact NoTE The Syspine A50 Plus handles the call as defined in the Call Routing Plan see The Call Routing Tab on page 96 46 Receiving Incoming Calls Basic Features 3 4 Transferring Calls Call transfer is used to manually extend a call to another extension or user NOTE Only phones and users added to Syspine A50 Plus are accessible for transfer Transferring a Call aok Z Syspine SS IP Phone EXT 100 JOHN SMITH CALL External Call Syspine 425 555 1000 O Syspine A50 Plus Syspine IP Phone EXT 101 JANE MONROE Y 48 0 7 To Transfer a call using the keypad perform the following steps LAN Switch 1 Ask the calling party to wait while you transfer the call 2 Pressthe Transfer button on the IP Phone 310 3 Dialthe required extension press Dial Enter and hang up the phone The system connects the call to the extension associated with the supplied name Transferring Calls 47 Basic Features 3 5 Using Voicemail If a call is not answered within 15 seconds the call will be forwarded to voice mail The term voicemail is used for mobile cellular and desktop computerized telephone answering systems that digitize incoming voice messages and stores them on disk or flash memory Incoming calls are diverted to voicemail when the user is unavailable or th
34. Phoenix Welcome to the Phoenix Setup Wizard This vall instal 1 0 Buld 24140 on your computer lt recommended Ihat pou core all othe applications before continu Click New to continue or Cancel lo eit Setup 3 Click Next to continue the installation NOTE It is recommended that you close all other applications before continu ing 4 Select the destination folder to install the Syspine A50 Plus Click Next to continue Click Browse to manually select a specific location 2 Setup Phoenix Select Destinalian Location Where should Fhoen be installed 5l Setup will install Phoenix into the following folder Ta continues click Nest If pou would ike bo select a different folder click Browse E Program Files ispne Phoerid Browe Al least 24 1 MB of free disk space is required NOTE At least 24 1 MB of free disk space is required for installation Syspine A50 Plus Installation 27 Installation 5 Select the destination where you want the Syspine A50 Plus short cuts to be installed To continue click Next If you would like to select a different folder click Browse IE Setup Phoenix Select Start Mena Folder Where should Setup place the program s shortcuts Setup wil create the program s shortcute inthe following Start Wenu folder Ta carius click Meet If pou would ike bo select a different holder chek Browse eremum 6 Select the additional items that you would like installed onto your c
35. TE To confirm that the block rule has been created properly you should see the details in the Configure Block List screen 5 Once you have created the block rule click OK to exit the Configure Block List screen 112 The Call Routing Tab Administrator Software Configuration 5 3 2 4 ViEW NUMBER PLAN 6 Click View Number Plan in the Others panel E 5yx pine Nudrminitrabar Syspine Seeaty Day sheet Schedule ne Datel resid Choose Whe Wil Answer Calls Call Ager Group Ate Athendars 3 E Configure Cashing Frefix Assign Operstor View Numbering Plan The sypiam prevides Ehe dete pumbernng pien as Fallawing Ugart 100 te YU Woicimii Accipe Sb Conference reoma B01 to 02 A miougtranen Aceti E Agent Groups 10 t 28 Pars Zar aed fe 2 9 ear Groupe UU te 73 Trunks TU bo 759 Trunk Groupes 79D tn 738 Click Close once you are done viewing the number plan The Call Routing Tab 113 Administrator Software Configuration 5 3 2 5 CONFIGURING DIALING PREFIX 1 Click Configure Dialing Prefix in the Others panel E Syn pine TITEIDIE ETUR DE Sysp ne A50 Plu Incoming Call Routing 3 Specihy Day feght Schedule Choose Whe Will Answer TUER i ca E Can zsunm Aubo Altendani N Cutgoing Call Routing T I Aute Attendant Auta Attendant Configure Routing Rule l Com ewe Tor Remmen w Outgoing Call Romting Configure Stock bist Call Agezst Group Call Api
36. a number for this agent group fpei tha mmber For t agant gros Call Agere Memes en elena aree rd ire lisi Smath 100 L members Firs Bach agen int Circular r Hye long to ring the next agent s seconds Haw borg ta play tha annasuncamant SST Play this Qvedtlow Announcement sach time hane py eonhgure 3 Edit the name for this agent group 4 Edit the number for this agent group The Group Setting Tab 139 Administrator Software Configuration 5 140 To add members to this agent group click Add The Configure Members screen displays a Configure Members Select the members that you want to assign to the selected group and click OK To add all members to the selected group put a check beside All Members Select how the system should ring the members in the group from the fol lowing drop down list Simultaneous Circular Round Robin Select the ring time 3 30 seconds To choose a greeting if no one is able to answer the call click Configure The Configure Greetings screen displays 3 Configure Greetings The Group Setting Tab Administrator Software Configuration 10 To add a greeting click Add The Upload Sound File screen displays 2 Upload Sound File Upnimad a prerecorded sound file from PC Tee x E LS s elected sound tle must ba wav type fie and cannet exceed LOB file size NOTE The sound file must be a w
37. ackup Menu The Backup menu in the task panel enables the backup and retrieval of config uration and voicemail files for disaster recovery or security purposes IMPORTANT Configuration and voicemail files may contain the names of users per sonal phone calls or other confidential information and therefore it is important to store backups in a secure location on the LAN or on removable media E syEpini nd LUTTE LET EYES EX Sveccsos 0 EO Properties Space used by woicemail 0 1 Hours Change Piarercrd IJI Hause ngo C MEE Change Date and Tira 1 Conhguns E Mail Sancer Confagure hoki Magic n reden m Network Address 192 160 1 107 Dingue Conferemos Agami HAC Adress BO 1B 24 08 GB E5 System Sottware Version 1 0 32121 Administrator Software Versi n 1 0 32121 Configure TE Address Beckup _ raat Backup Sy sdbermi Chale acil Terrae Sat Jan 9 22 30 01 CST 2018 System Running Time Serwer Uptime 21 hours 43 mwurbes 8 seconds i Olhers E Mail Server painaren e Restart the pylem m ES Rexcet to Factory Default Abenncnd Saning 128 The System Setting Tab Administrator Software Configuration 5 4 3 1 BACKING UP VOICEMAIL GREETINGS AND SETTINGS To create a backup perform the following steps 1 Click Create Backup in the Backup panel The Create Backup screen displays Create Backup 2 Enter the file path to the secure area of the network
38. al storage space Iu Displays general system information such as IP and MAC address Syspine A50 Plus software and hardware versions System date and time System running time and Email server information The System Setting Tab 117 Administrator Software Configuration 5 4 1 Using the Status Menu The Status menu in the task panel is used to review storage details Syaping Adminrilrater Syspine 4 Exc V view Storage Detail Le lh Properties Space ured by vocemail Change Faszwnni Total pace available Change Date acd Time E Centaure man server Bio NN i i r1 rhous old MUSE 15 Metwork Address 192 180 1 107 i Conhgure Conference MAC Ail rs OO LB PERLE TAE Rooms Canhigure I addres System Soltware Version 1 0 32121 Adniuinietrat r Saltus Veridian 1 0 32121 Ero Backun oOo n Sysxlem Dale amd Time Sat an 22 30 D1 CET 2518 Ainort Backup F System Bunning Time Server Uphmac 24 haurz 45 minces E cacond reHihors E Mail erre john amA domar enm ar Restart the avsteen EE cigi bn Factory Default Acheaceed Setting Refresh Page 5 4 1 1 VIEWING STORAGE DETAILS The Storage Detail screen shows a summary of total system storage space and a breakdown of system storage space by user 1 To access the storage summary click View Storage Detail in the Status panel Space weed by vniremail Change Password Total apaces availab
39. assword by re entering the new password followed by the key Go Back to Main Menu press to return to the main voicemail menu Using Voicemail 49 Basic Features 50 Using Voicemail Advanced Features This chapter contains information on advanced Syspine A50 Plus operation using Syspine A50 Plus Topics include using a paging system call park call retrieve configuring agent user groups and outgoing call routing For more information on Syspine Module configuration see the Service Manual and Security Gateway User s Manual Advanced Features 4 1 Using a Public Address System The Syspine A50 Plus supports connection to a Public Address system PA or to speakers directly attached to the Syspine A50 Plus To connect the PA to the Syspine A50 Plus refer to the following diagram Sysp ne A50 Plus Line Out Line In Public Address System NoTE See Rear View on page 7 for the location of the Line Out jack 4 1 1 Internal Page An internal page can be made if user groups have been set up See Adding A User Group on page 60 1 Lift the IP Phone handset and dial 5 User Group ext 2 Wait for the ready tone then speak as normal 3 Syspine A50 Plus routes the voice page to the extensions that belong to that user group 4 Hang up when finished 4 1 2 External Page Once the PA or speaker is connected to the Line Out jack perform the follow ing steps to make an external
40. ation Wall Mount 23 Rear View 14 L LCD Panel 9 LED Behavior 10 P PA See Public Address System Public Address System Using 52 Q Quick Guide Voicemail 158 S Syspine A50 Plus Bottom View 8 Front View 6 Installation Desktop 18 Wall Mount 19 Rear View 7 Syspine A50 Plus Phone System System Tour 6 T Troubleshooting Common Issues 153 U Unpacking 4 Optional Contents 5 V Voicemail E mail Forwarding 63 Leaving Messages 48 Options 49 Quick Guide 158 Retrieving Messages 48 Using 48 161
41. av file format and cannot exceed 2MB in Size 11 Click Browse to locate the desired sound file 12 Click Upload to upload the sound file to the Syspine A50 Plus NOTE To confirm that the file has been uploaded properly you should see the uploaded file in the Configure Greetings screen 13 Click OK in the Configure Greetings screen to save the settings 14 Click OK in the Configure Call Agent Group screen to save the settings NOTE To confirm that the call agent group has been saved it should be on the Call Agent Groups list in the Group Settings tab The Group Setting Tab 141 Administrator Software Configuration 5 5 1 3 REMOVE A CALL AGENT GROUP 1 Click Remove Call Agent Group in the Call Agent Group panel EE gyspino Administrator Syspine ASO Plu Weise ccn Ada Call Agent Grows Ed Call Agent Group Remove Cal Agere Groop E user Gryna gt Add User Grown Daz Weer Group Remove Uter Group I Pickup Groups Jul Hicup Grup i Mt Le of Pickup Grops Call Agere L s Frzkup arcup Remove Pickup Group Remove Call Agent Group What Agent Group do you went to delete Select an amp gent group vo dalebe Call Agenti 2 Select the agent group from the list shown and click Delete NoTE The system will not allow you to delete a group if it is part of a routing rule Remove any rule associated with the group before you delete the group 142 The Group Setting Tab
42. calls or make outgoing calls what should do 1 Please confirm that your phone is registered with the Syspine A50 Plus 2 f your phone service provider is PSTN phone cables you should add an ATA module FXO into Syspine A50 Plus to enable a voice trunk 3 If your phone service provider is VoIP service provider you should add a SIP account into Syspine A50 Plus to enable a voice trunk I can receive incoming calls but cannot make outgoing calls what should I do 1 Please confirm that you have set up an outgoing call rule in both the user account and call routing settings 2 f your voice trunk is based on ATA service please check the call control to make sure is 2 ways created one VoIP account for the additional voice trunk but cannot dial out through that VoIP voice service Why 1 You should create an outgoing call rule for both original and additional voice trunks Some outbound calls can dial out but some outbound calls cannot Why 1 Please check the outgoing call rule 2 Please check the toll restriction in both user account and call routing set tings 3 Please check the block list in the outgoing call routing settings The blue light on my phone is always flashing what s going on 1 There could be a problem with the network 2 The phone cannot find the Syspine A50 Plus 3 Replace the network cable and reboot the IP phone 154 Common Issues Appendix A All incoming calls cannot hear
43. ccess madbzk of accede peche feature under partira priniege Other Sellen FF Allow this user to be 4 Enter the user Email address and click OK to save user settings Edit User Toll Restriction E Wa Restriction Aspon Custom Dsaling Privileges r r r Vobormail B Enssig prems I Reiners meciaged at ab achment TG smi Personal dathonty Code aes Tha Perianal Authariry Cede ig ragweed whan accass madbzx er Acsi Gpeche feature under pardon prilega 1 Other Settings FF Allow this user to be paged 66 Voicemail to E mail Forwarding Advanced Features 4 5 2 1 TESTING THE VOICEMAIL TO E MAIL SERVICE Once the configuration is complete perform this simple test to confirm voice mail to email connection NOTE The test user does not need to be assigned to a phone 1 Leave a test voicemail for the created user see Leaving Voicemail on page 48 2 From the Phone Setting tab click View Call History under the Others panel e f an event similar to the examples shown at Troubleshooting on page153 the test failed and voicemail to email is incorrectly set up e f no event is logged the test is successful and voicemail to Email is cor rectly setup 3 Wait an appropriate amount of time for the Email to be delivered to the des tination Email address NOTE Timeline to receive Email varies depending on the performance of the mail system in use 4 Launch the test user s Email program Ch
44. de manually 5 Click Next The Warnings and confirmation screen displays The screen displays a list of devices that require upgrades IMPORTANT Read the warnings displayed in the list before continuing 6 Click Upgrade to start the upgrade process The Upgrade device firmware screen displays The screen shows the progress of all upgrades dynamically When the upgrades are complete the following message displays 7 Click OK to re display the Upgrade device firmware screen All the selected devices show a green check when upgrades have completed suc cessfully NOTE After upgrading modules Syspine A50 Plus displays a prompt to create a new system backup 8 Click Yes to perform a backup or click No to backup the system later The Phone Setting Tab 95 Administrator Software Configuration 5 3 The Call Routing Tab The Call Routing tab is used to determine how incoming calls are handled when they enter the Syspine Phone System Choose how calls are answered and configure Auto Attendant properties using this tab There is also a brief summary panel showing the incoming outgoing call routing m 5yx pine Acres TUR atir Syspine A50 Plus Incoming Call Routing Sooty Dag hese Schedule igri Admin Liser F M IS l P Refresh Page j 5 3 1 Configuring Incoming Call Routing The Syspine A50 Plus provides several options for configuring an incoming call routing plan for a new phone system 5 3 1
45. e telephone service outage or other prob lem that may inhibit you from using Syspine A50 Plus e Calling emergency services using a VoIP service provider Please note that not all VoIP service providers enable users to call emergency services Such requirements vary by country If you have questions about this capa bility please contact your VoIP service provider e 811 feature By dialing 811 on the Syspine A50 Plus Phone System you can call back the last phone that was used to dial an emergency number This information will be stored for only 24 48 hours after an emergency number is dialed NOTE This feature may not work if the phone has not been registered with the Syspine A50 Plus Phone System by your phone system administrator e Emergency number location obligations that may apply to certain owners of Syspine A50 Plus Your telephone company or voice VoIP ser vice provider may be required under applicable law to provide a telephone number and address associated with that telephone number to emergency services when a caller dials an emergency number Further certain coun tries laws may require the owner operator of a multi line telephone system MLTS such as Syspine A50 Plus to provide emergency services with the physical location address of the phone that was used to call an emergency number in addition to the caller s telephone number In such cases compli ance with such MLTS laws is your responsibility Please note that Sy
46. e Setting User click Remove User BE sysping Administrator Syspine 50 Plus Users teri et a Ds Agd ner Laa Weer kahi Sondh i Voice Service Add vnica Bervice Jane Sm h a i Reman Das vaca Serica t i Rame voida Seryios 4 F i LIEN Y f Auto rtalauon p With Ll Hubliscy Dice Firmware Upgrade E The Remove User screen displays 3 Remove User Whith ubar i yen want 15 dena Select an usar to dele ere 5mkih 100 iksa eh 101 Steve Sm h 102 Iucepianset 158 2 Select the user to remove from the list and click Delete NOTE Operators cannot be deleted from the system To delete an Operator you must change the Operator settings The Phone Setting Tab 81 Administrator Software Configuration 5 2 2 Using the Voice Services Menu The Voice Services menu in the task panel is used to add voice services edit existing voice services remove voice services no longer required and check phone line status SE syspino Administrator Syspine A50 Plus AS V6bok Ier Edd Vaite Sami View Cal macy Davos firmware Uparada c Refresh Page The Voice Services menu tree in the summary panel shows all available modules and ports associated with them The administrator can check module and line status using this panel Syspine A50 Plus supports Plug and Play connection to traditional analog voice services through the built in ATA module
47. e following warning screen displays Message from webpage 2 4re you sure to want to reset the configuration to be Factory Default value 3 Click OK to continue The Reboot warning screen displays Message from webpage System is rebooting close program and wait 1 minute to reconnect it IMPORTANT Ensure that there is no phone activity on the system otherwise it will be interrupted 4 Click OK NOTE The Syspine A50 Plus will automatically reboot The System Setting Tab 133 Administrator Software Configuration 5 4 4 3 ADVANCED SETTINGS To activate group settings perform the following steps 1 Click Advanced Setting in the Others panel The Advanced Setting screen displays 3 Advanced Setting 2 Puta check mark in the Activate group setting check box 3 Click OK to save the setting 134 The System Setting Tab Administrator Software Configuration 5 5 The Group Setting Tab The Group Setting tab is used to configure call agent groups user groups and pickup groups In this section the administrator can assign users into groups and determine how the calls are handled for each group 5 5 1 Configuring Call Agent Groups 5 5 1 1 ADDING A CALL AGENT GROUP 1 Click Add Call Agent Group in the Call Agent Group panel EET TH Administrator Syspine ABO Plus Ed amp Cal Agant Group Ramowe Call Agent Group Fuser crows Add Weer Gicu Dds Weer Group Ramdwe User
48. e phone is powered off The voicemail button flashes red to indicate the receipt of a message Syspine A50 Plus allows users to review voice messages while in the office or from outside NOTE The default password is 9999 3 5 1 Leaving Voicemail If a call is not answered within 15 seconds default the voicemail function is activated 1 The Auto Attendant informs the caller that the user is not available 2 After the tone record a short message less than 120 seconds 3 When finished hang up the phone or press the key 3 5 2 Retrieving Voicemail Voicemail can be reviewed while in the office or from an external number 3 5 2 1 RETRIEVING VOICEMAIL IN THE OFFICE To retrieve voicemail perform the following steps 1 Press the voicemail button on the IP Phone 310 or dial 500 2 You are prompted to enter the password by using the keypad 3 Enter the password to enter the main menu 4 Press 1 to listen to voicemail messages The Auto Attendant supplies the number of new messages and saved mes sages available then plays the first new message recorded 5 After listening to the message the following options are available e Repeat press 1 to replay the previous message e Continue press 3 to proceed to the next message or return to the main voicemail menu if there are no further messages 48 Using Voicemail Basic Features NOTE If no new messages remain the first saved message is played Delete pr
49. e system administrators only To begin using the Syspine A50 Plus perform the following steps 1 Goto Start All Programs Syspine A50 Plus to launch Syspine A50 Plus Syspine A50 Plus Connect 2 Select the desired Syspine A50 Plus If the software does not automatically detect the Syspine A50 Plus system you can manually enter the IP address by clicking on the yellow directional arrow and enter the IP address in the designated field 70 Syspine A50 Plus Administrator Software Configuration 3 Click Connect NOTE The detection process can take a few seconds If the required Syspine A50 Plus is not present see Troubleshooting on page 153 Once connection is established a password prompt displays syspine 4 Enter the default password syspine all lower case and click Login The main Syspine A50 Plus screen displays PE sysping Administrator cry Di B E L 1 EL ASO Plus F3 a Prong Seating F t F m 4 TR netesh Page The Administrator screen is composed of the following areas 1 Navigation tabs shows configuration options of the selected tab 2 Task panel shows a list of tasks 3 Summary panel shows a brief summary of configured items 4 Refresh Page refreshes the page to show the latest changes Syspine A50 Plus 71 Administrator Software Configuration 5 2 The Phone Setting Tab The Phone Setting tab provides access to various tasks such as adding
50. e use The IP Phone 310 combines ease of use with advanced functionality and ergo nomic design Combined with a low Total Cost of Ownership TCO the Syspine Phone Sys tem is the ideal communication tool Introduction 1 1 Product Info and Advantages Lower Total Cost of Ownership The Syspine A50 Plus provides great value for small businesses Cut costs by routing calls over the Internet via SIP trunks from your service provider Future proof design No additional system HW SW or licensing to add SIP trunks or IP phones Bullt in Intelligent Operator attendant with one digit menu routing and an over 115 hour Voice Mail system with message forward to Email e Easy Set Up Unlike other traditional IP PBX phone systems familiar looking screens GUls provide easy wizards with step by step set up for installation config uration and changes Plug in to your existing LAN click Auto Set Up in Administration and your Syspine phones appear Lower expense by handling Moves Adds and Changes MAC for your office phone system e Mobility Apps Place and receive customer calls while away from the office or at a remote office with ease On the go employees maximize productivity and are acces sible even when freed from your desk or office Call forwarding to cell or remote phones and Voicemail to E mail messages give effortless mobility Remote Office workers stay connected Broadband internet connec
51. eck that the Email was received and that it has an attachment WAV file 5 Double click the attachment WAV file to listen to the voicemail Voicemail to E mail Forwarding 67 Advanced Features 68 Voicemail to E mail Forwarding Administrator Software Configu ration This chapter contains information on administrator software configuration of the Syspine A50 Plus using the Syspine A50 Plus Topics include adding users configuring call rout ing configuring hold music and restarting the system For more information on Syspine Module configuration see the Service Manual and Security Gateway User s Manual Terms used in this chapter e ATA Analogue Telephone Adapter ATA is a device used to connect one or more standard analog telephones to a digital and or non standard tele phone system network e URL Uniform Resource Locator URL is a global identifier of network retrievable documents and in the scope of this User s Manual represents a World Wide Web address Administrator Software Configuration 5 1 Syspine A50 Plus This section contains information on the basic functionality available when using the Syspine A50 Plus Syspine A50 Plus provides the management tools for the Syspine A50 Plus including many features available in standard PBX systems The Syspine A50 Plus also provides effective management of hard ware and user access IMPORTANT Access to the Syspine A50 Plus should be restricted to th
52. ect the IP Phone 310 cables as shown in the diagram LAN cable Power cable 3 Handset cord 1 Connect the white Ethernet cable to the LAN port 2 Connect the power cable to the DC power jack NOTE If the IP Phone 310 is connected through a Power over Ethernet PoE device it is not necessary to connect the power adapter 3 Connect the handset cable to the handset jack NOTE The handset cable has a long straight connection and a short straight connection Use the long section to connect to the IP Phone 310 Secure the cable in place by pressing down as shown in the preceding image 24 Hardware Installation Installation 2 1 8 Connecting IP Phone 310s to the LAN After connecting the Syspine A50 Plus to the LAN and a suitable power outlet connect all the required IP Phone 310s at once to the LAN The IP Phone 310 supports daisy chain connection for limited port access using the supplied Ethernet cable IMPORTANT PoE operation is not possible when wiring in daisy chain sequence power adapters must be used on series phones Perform the following steps to connect the IP Phone 310 as part of a daisy chain 1 Disconnect the existing LAN cable from the PC 2 Plug the LAN cable into the LAN port on the IP Phone 310 3 Using the supplied Ethernet cable connect the PC port on the IP Phone 310 to the LAN port on the PC 4 Using the supplied power cables for each phone connect the IP Phones to a power source 5
53. ed to avoid configuration conflict Do you want to proceed NOTE The system detects and installs any available devices During this time the system may not respond to prevent any configuration conflicts 3 Click Yes to continue with the installation process 4 Once the installation process is complete you will receive a confirmation dialog Message from webpage A Auto installation completed The Automatic Installation process is now complete After installation the newly added devices can be personalized if required see Editing Users on page 77 36 Auto Installation Installation 2 5 Powering Down the Syspine A50 Plus The Syspine A50 Plus does not provide an on off power switch like other elec trical appliances the Reset button is used to shutdown the Syspine A50 Plus properly To power off the Syspine A50 Plus perform the following steps 1 Exit any active Administrator and Assistant sessions 2 Press and hold the Reset button on the Syspine A50 Plus front panel for 5 seconds and release 3 The Syspine A50 Plus enters a Standby state and the LCD panel displays UNPLUG POWER CORD for 15 seconds 4 To power down the device unplug the power cord from the back of the Syspine A50 Plus in these 15 seconds Otherwise wait for the system to reboot IMPORTANT Do not unplug the Syspine A50 Plus unless the LCD displays UNPLUG POWER CORD Incorrect power down can damage the Syspine A50 Plus Powering Dow
54. enable the conference room 6 Setthe Conference Room Options Enter a check mark into the options you want enabled Play alerting tone when any participant enter leave the conference room The conference room participants can not hear each other until host user entered 7 Click OK to save the settings The System Setting Tab Administrator Software Configuration 5 4 2 7 CONFIGURING IP ADDRESS Syspine A50 Plus allows the administrator to assign the IP address automati cally if the network supports this capability or they can assign a static IP address to the system 1 In System Setting Properties click Configure IP Address The Configure IP Address screen displays 2 Inthe IP Address section select one of the following options e Obtain an IP address automatically Use the following IP address set the following fields P address Subnet mask Default gateway 3 Inthe DNS Server Address section select one of the options e Obtain DNS server address automatically e Use the following DNS server addresses set the following fields Preferred DNS server Alternate DNS server 4 n the External Access section set the following field Public IP Address 5 Click OK to save the settings NOTE The Syspine A50 Plus will automatically reboot if IP address settings are modified The System Setting Tab 127 Administrator Software Configuration 5 4 3 Using the B
55. er in the email address the emails will be sent from the User name password and re enter the password for confirmation Click OK to save the settings 64 Voicemail to E mail Forwarding Advanced Features 4 5 2 Configuring User I nformation NOTE At least one user must be added before configuring Email user informa tion See Adding Users on page 72 1 Onthe Phone Setting tab click Edit User in the User panel Sytpine Adnimistrater Syspine A50 Plus Add Liner Status Ex Hame Lone Addeece il Gesiriction Ramowe Ler J a jt a 1 1 Ko Resthieian Voice Servio J 01 ho Resiricrinn Add vnica Garnce r g Loe fo Reztrichan i Dda vice Sarees r i Ramee volo G rvib Ir E Others View Cal Hitay Dawice firmware Upgrade The Edit User screen displays Edit User Which user da you want to edt Sheet An uber Do ti en Simah 100 lane Smash 101 Steve Srrith 102 Receptionist 205 2 Select the user from the list Click Next Voicemail to E mail Forwarding 65 Advanced Features 3 Inthe Voicemail section under the Advanced tab put a check mark next to Voicemail and Retrieve messages as attachment to email 2 Edit User Toll Restriction E Wa Restriction Aspon Custom haling Privileges r r r a Vabormnaill Enable Vpieemai Bele meserage aL mamachment Ti ssmisr E mai Address Personal amp uthonty Code 245 The Perel Authariry Coda is reduced whan a
56. esh Save and Close buttons Refresh the screen to update with the latest information Save the current Call History to a csv file Close Call History er S a SS The Phone Setting Tab 93 Administrator Software Configuration 5 2 3 2 UPGRADING DEVICE FIRMWARE From time to time new firmware becomes available to correct reported bugs or enhance functionality These firmware files can be downloaded from www syspine com and placed on the administrator s PC ready for installation to the system To upgrade a Syspine A50 Plus module perform the following steps 1 Click Device Firmware Upgrade E Syspino Administrator Syspine A50 Plus A Liner Ed Weer Ramowe User 1 E Voice Servige Add vaic amp Parvici s sil Ld Voie Serica Remove vaice Serviog Hones Y Auto ritsabau6on Wieb depis m gme pme s pr ie geo mi b ap peade T 94 The Phone Setting Tab Administrator Software Configuration 3 Click Browse to locate the desired upgrade package The screen refreshes with all the available upgrades associated with the rpu file and the number of devices to which the upgrades apply 4 Select the desired upgrade method Upgrade all devices to which this package applies the recommended upgrade method Automatically selects and applies all appropriate upgrades in the selected rpu release Let me choose which devices to upgrade select the devices to upgra
57. ess 7 to delete the current message Forward press 9 to forward the message to another extension 3 5 2 2 RETRIEVING VOICEMAIL FROM AN EXTERNAL NUMBER To access voicemail from an external number perform the following steps 1 2 3 Dial the PSTN number to call After the Auto Attendant answers dial 500 Follow steps 2 through 5 in Retrieving Voicemail in the Office on page 48 3 5 3 Configuring Voicemail Options To configure voicemail options perform the following steps 1 3 4 Lift the handset and press the voicemail button OR Press the voicemail button for hands free operation A standard voicemail greeting is supplied prompting the user to enter their password or press the key to check voicemail for a different extension Enter the password to enter the main menu Press 2 to enter the Change Your Settings menu There are six options within the Personal Options menu Listen to Personal Greeting press 1 to review the personal greeting message for the current user NOTE If no custom message is recorded the Auto Attendant Greeting is used Record Personal Greeting press 2 to record the personal greeting mes sage for the current user Change Greeting Type press 3 to change the type of voicemail greeting for the current user Select from System Greeting default and Personal Greeting custom Change Password press 4 to enter a new 4 8 digit password followed by the key Confirm the new p
58. eypad 3 The system connects the phone to the supplied extension 44 Making Calls to Extensions Basic Features 3 2 Making External Calls External calls are calls placed to contacts outside the internal network EXTERNAL CALLS 2 Syspine IP Phone EXT 100 JOHN SMITH External Call Syspine LAN Switch e g 425 555 2000 PSTN No A50 Plus oak 425 555 1000 Sysp ne IP Phone EXT 101 JANE MONROE To make an outgoing call using the keypad perform the following steps 1 Liftthe handset of the IP Phone 310 2 Press 9 to specify an outbound call 3 Dial the required number using the keypad The system connects the phone to the supplied external number NOTE If VoIP calls result in an error logon to Administrator and go to Base Unit View Event Log and look for information on any failures that occurred Making External Calls 45 Basic Features 3 3 Receiving Incoming Calls The Syspine Phone System functions as a traditional phone system when receiving incoming calls Simply pick up the IP Phone 310 handset or press the Speaker button to accept the call INCOMING CALLS P atm Y ood D00 ooo I e Syspine on N IP Phone e CALL EXT 100 JOHN SMITH External Call Svspine LAN Switch e g 425 555 2000 PSTN No ae 425 555 1000 e d ii Sysp ne IP Phone EXT 101 JANE MONROE Incoming calls using Syspine A50 Plus are processed as follows e The external caller dials the
59. gure Level 2 Auto Attendant screen displays 3 Configure Level 2 Auto Attendant HM Jewel Bute Altera Configure Level 2 welcome greeting Hore Pha Coning 9 Enter the Level 2 Auto Attendant details name digit received call answered by 10 Click Configure The Configure Greetings screen displays 2 Configure Greetings U vios goesnngls The Call Routing Tab 105 Administrator Software Configuration 11 To add a greeting click Add The Upload Sound File screen displays 2 Upload Sound File Upninazd a prerecorded sound file fram PC Tee x toe Pyle elected sound file must be exceed OME file size NOTE The sound file must be a wav file format and cannot exceed 2MB in Size 12 Click Browse to locate the desired sound file 13 Click Upload to upload the sound file to the Syspine A50 Plus NOTE To confirm that the file has been uploaded properly you should see the uploaded file in the Configure Greetings screen 14 Click OK in the Configure Greetings screen to save the settings 15 Click OK in the Configure Auto Attendant screen to save the settings 106 The Call Routing Tab Administrator Software Configuration 5 3 2 Configuring Outgoing Call Routing The Syspine A50 Plus provides several options for configuring an outgoing call routing plan for a new phone system This function allows the system to route specific calls through different trunk groups Ro
60. he User Groups panel EET TTD Administrator Syspine Ada Call Agent Graad Eda Call Agent Group Remove Call Agent Groop i m i IIT EE E 2 re ARN Add Lier Gre m User Groupe Call Agenti 1 Add Pickup Group Ld Piku Group Ramawva Fickup Group E Edit User Group What User Group do you want to echt Select h areup t edit The Group Setting Tab 145 Administrator Software Configuration 2 Select the user group from the list shown and click Next The Configure User Group screen displays 2 Configure User Group Lpenf s name for this user group Soraly a number lor thet wer group Spey the members for tees user group User Group Members Pei John Smith 100 sing each member in iem ing De ete lha nigra The cul wi be forwarded tae 3 Edit the name for this user group Edit the number for this user group 5 To add members to this user group click Add The Configure Members screen displays gt Contigure Members Spechy the users whe join this grou CL Al members john m h 100 lane amih 101 amp ecepcanizt 155 146 The Group Setting Tab Administrator Software Configuration 6 Select the members that you want to assign to the selected group and click OK To add all members to the selected group put a check beside All Members 7 Select how the system should ring the members in the group from the fol lowing drop down lis
61. hould contain letters A B C a b c numerals 0 1 2 3 4 5 6 7 8 9 and symbols 965 amp lt gt Due to the way passwords are encrypted the most secure passwords are 7 or 14 characters long For a password to be strong it should Be significantly different from prior passwords Not contain a name or user name Not be a common word or name 5 4 2 3 CHANGING SYSPINE A50 PLUS DATE AND TIME To set the Syspine A50 Plus date and time values perform the following Steps On the System Setting tab click Change Date Time in the Properties panel The Change Date and Time screen displays uh a 3 Change Date and Time Configure the Date and Time on the System C Automatically synchronize with an Internet time server Manually configure the date and time Month Day os x Minute 31 2 Select the appropriate time zone from the drop down list The System Setting Tab 121 Administrator Software Configuration 3 You have the option to automatically synchronize the date and time with an internet time server by entering the web address or IP address into the server field and clicking Update Now or manually setting the date and time information from the drop down menus Click OK to save the changes NOTE The Syspine A50 Plus only reboots if the time zone is changed All other changes are updated immediately 4 Verify the new date and time i
62. ional digits that need to be dialed after the number Enable second trunk group for backup set a backup trunk group if the primary trunk group is unavailable NOTE To confirm that the routing rule has been created properly you should see the details in the Configure Outgoing Call Routing screen 4 Once you have created the routing rule click OK to exit the Configure Outgoing Call Routing screen 108 The Call Routing Tab Administrator Software Configuration 5 3 2 2 CREATING TOLL RESTRICTIONS 1 Click Toll Restriction in the Outgoing Call Routing panel E 5ys pine LTHTEIDIE ETUR DE Syspine Spenty Daw hegnt Schesule gu E Choose whe will Angee View Number Plan Configure Cislkng Prefix Assign Operstor Assign Admin User 3 Configure Toll Restriction Specify oustom dialing privileges allow Digt Range FROM fngit Range TO The Call Routing Tab 109 Administrator Software Configuration 2 To create a Toll Restriction click Add The Add Edit Toll Restriction screen displays 3 Add Edit Toll Restriction 3 Specify the Toll Restriction Type from the drop down list Auto Attendant Operator User Group 4 Enter in the extension range to be restricted 5 Click OK to save the settings NOTE To confirm that the toll restriction has been created properly you should see the details in the Configure Toll Restriction screen 6 Once you have created the to
63. it into the panel bay Press the panel inward until a click is heard Apply steady pressure until a further click is heard NoTE When located correctly the panel does not move in the bay 4 5 N 10 11 12 Grip the top ventilation panel see Front View on page 6 and twist counter clockwise to remove it Invert the ventilation panel so that the Syspine name is readable and replace the panel Twist clockwise to secure the panel in place Locate a clean even wall space with adequate room for cabling Print out the template at the back of this manual and place it on the wall see Syspine A50 Plus Wall Mounting Template on page 159 Use the guide line on the wall mounting template and a level to ensure the Syspine A50 Plus is in horizontal position Mark the locations for the two positioning screws using the template Drill two holes and insert the supplied wall fixing plugs Insert the supplied screws and tighten fully until none of the thread is showing NOTE The screws are designed to project out from the wall for mounting pur 13 poses Align the wall mounting slots on the underside of the Syspine A50 Plus with the screws Fit the screws into the wall mounting slots and apply slight downward pressure to secure the unit Hardware Installation 19 Installation 2 1 4 Connecting the Syspine A50 Plus to Power and LAN After locating the Syspine A50 Plus connect to power by performing the follow ing
64. k OK To customize the hold music using a prerecorded sound file perform the following steps 3 In System Setting gt Properties click Configure Hold Music The Configure Hold Music screen displays z Configure Hold Music The System Setting Tab 123 Administrator Software Configuration 4 Click Use a prerecorded sound file uploaded to the system and then click OK The Configure Greetings screen displays Configure Greetings Configure the system greeting pool Voice Greetings Duration None Replace hello 00 min 03 sec Remove Play 1 voice greeting s 5 Click Add to add a prerecorded sound file The Upload Sound File screen displays Upload Sound File Upload a prerecorded sound file from PC The selected sound file must be wav type file and cannot exceed 10MB file size jin Browse NOTE The selected sound file must be wav type file and cannot exceed 2MB in file size To customize the hold music using an external audio source perform the following steps 1 Prepare the desired music on an audio device with analog output 124 The System Setting Tab Administrator Software Configuration 2 Connect the device to the audio in jack on the rear of Syspine A50 Plus as shown Sysp ne DOS A50 Plus Line Out Line In Audio Device 1 In System Setting Properties click Configure Hold Music The Configure Hold Music screen displays
65. lays E DID Direct Inward Dial Number setting Call to DID number will go directly to the assigned user Number Assigned User j Direct Inward Dial DID routes specific numbers directly to an internal user in a similar way to the Bypass Operator feature 7 Click Add to setup DID to a specific number and enter the desired number on the following screen 2 Add DID Number Specify the phone number and whether it is a DID number DID Phone Number l Call go directly to 8 Enter the DID Phone Number and select the user to receive the DID num ber from the drop down list 90 The Phone Setting Tab Administrator Software Configuration NOTE Phone numbers not configured for direct dial or listed here are automati cally routed to the operator or Auto Attendant 9 Click Finish to save the changes made 5 2 2 4 REMOVING VOICE SERVICES To remove an existing voice service perform the following steps 1 In Phone Setting Voice Services click Remove Voice Service V Syepine Administrator Syspine A50 Plu Users Aga Luer Ld amp Weer Ramowe Liner Add Voice arvio amp Ede Voice Serica 1 Y r ni Auta PELADANG B vin Cal WHubbiny Device l irmware Upgrade E 2 The Remove Voice Services screen displays E Remove Voice Services Which voice service do you want to delete Select a voice service to delete q VoIP
66. le Change Date and Time E patana 3 E 1 i Configure told Music hink Network Address LILIBRLID7 i Configure Conference MAC filiis OO DB TACH B GER Rooms j System Soltware Version 1 0 32121 Administr tor Sofhaara Verein 1 0 32121 Zyslem Dale and Time Sat fan 9 22 30 D1 CET 2518 System Bunning Time Server Uphmeac Ji hours 5 minaces cacond E Mail Seren john amih domar onim E Rewari ihe system B camita Factory Defevt 118 The System Setting Tab Administrator Software Configuration The View Storage Detail screen displays 1 View Storage Detail Zisrage Space Summary Cecfiguranan data 22 17 Kl Voicamail 281 34 Kf Greeting 55 81 KB Fron Spacer B42 n2 MB Veicemar Stor ge Upad by User Jahr Sault 108 207 EB WecEDUECUEL Lia 5 4 2 Using the Properties Menu The Properties menu in the task panel is used to change the system pass word date and time configure Email server settings configure hold music configure conference rooms and to configure IP address m syspina Administrator Syspine View Storage Dated Properties Space used by voicemmail Carag Pikimad Total space available Confagure Mold phasic Boe Network Address 192 160 1 107 Confsgure Conference Amme HAC Adress B5 1B 24 08 amp B E5 System Sottware Version 1 0 32121 Administrator Software Versioni 1 0 322121 Configure T Addre
67. ll restriction click OK to exit the Configure Toll Restriction screen 110 The Call Routing Tab Administrator Software Configuration 5 3 2 3 CONFIGURING BLOCK LIST 1 Click Configure Block List in the Outgoing Call Routing panel E 5yx pine BMdrminitrabar Syspine Seeaty Day hee Schedule ne Datel resid Choose Whe Wil Answer Calls Call Agent Group Ete Atbendars a a A m LE 2j ue Cenhgure To Rertncoo w Gubgolmg Call Rontin 4 Others View Number Pian Configure Ciskng Prefix Assign Operstor The Configure Block List screen displays 3 Configure Block List Caution Cutbound numbers dialed whech cormespond with any entry in the Block List wii be treated as NOT PERMITTED regardless of any other programmed cumim daling privileges Gf user unrestricted Elus Digits ad The Call Routing Tab 111 Administrator Software Configuration 2 To create a block list rule click Add The Configure Block List screen displays 12 Configure Block List IMPORTANT Outbound numbers dialed which correspond with any entry in the Block List will be treated as NOT PERMITTED regardless of any other programmed custom dialing privileges or user unrestricted status 3 Select one of the following and enter the number to be blocked Block the following specified phone number Block the phone numbers mapped to the following leading digits 4 Click OK to save the settings NO
68. m if available Consider the following issues in creating a secure phone system Change Default Passwords The first step toward securing the Syspine A50 Plus Phone System is to change the default password of the Syspine A50 Plus The default password for the Syspine A50 Plus is syspine System Vulnerabilities The Syspine A50 Plus Phone System runs on the office LAN and the organiza tion may have a wireless LAN While convenient and popular the security fea tures in many wireless default implementations may not be adequate Consider whether the LAN security configuration especially the wireless LAN security configuration is correct for the business Firewall Issues Its a good idea to use firewalls to help protect an office LAN A firewall blocks requests or communication attempts from any unspecified programs If using a third party firewall to provide security instead of the default Win dows Firewall Assistant and Administrator will not be able communicate with the Syspine A50 Plus To avoid this problem create firewall exceptions in the firewall program for Administrator and Assistant A firewall exception allows selected programs to connect with a computer If using a third party firewall refer to its documentation for instructions on creat ing firewall exceptions Security of Backups Phone system data is not encrypted when a backup is created Therefore it is recommended that the Syspine A50 Plus Phone System admi
69. mation Password 6 Click Next The Configure VoIP Service screen displays a Configure VoIP Service Registration Interval sec 30 Trunk Group Trunk Group 6 x DTMF Mode Auto Negotiation x 84 The Phone Setting Tab Administrator Software Configuration 7 Enter in the appropriate fields Registration Interval sec Trunk Group and DTMF Mode 8 Click Next The DID Direct Inward Dial Number setting screen displays J DID Direct Inward Dial Number setting Call to DID number will go directly to the assigned user Number Assigned User Direct Inward Dial DID routes specific numbers directly to an internal user in a similar way to the Bypass Operator feature 9 Click Add to setup DID to a specific number and enter the desired number on the following screen 2 Add DID Number Specify the phone number and whether it is a DID number DID Phone Number Call go directly to 10 Enter the DID Phone Number and select the user to receive the DID num ber from the drop down list The Phone Setting Tab 85 Administrator Software Configuration NOTE Phone numbers not configured for direct dial or listed here are automati cally routed to the operator or Auto Attendant 11 Click Finish to save the changes made Check that the VoIP voice service is added to the services list 5 2 2 2 ADDING ANALOG VOICE SERVICES To edit an existing voice service perform the
70. n IP Button Push to view IP address subnet mask default gateway DNS server and DHCP Mode enabled or disabled Reset Button Hold for 5 seconds to reset the system see Powering Down the Syspine A50 Plus on page 37 NOTE The Syspine A50 Plus is set to DHCP client enabled as default and can not be changed 1 3 5 LED Behavior LED Behavior Color Description Power Power on CU a ponro System Status System in ready state es aa Bae System booting or system failure detected Line Module 1 Module 1 failure detected Module 1 booting Module 1 in service registered Line Module 2 Solid Red Module 2 failure detected Solid Orange Module 2 booting Solid Green Module 2 in service registered Solid Red Gateway Module failure detected Solid Orange Gateway Module active but WAN ee Seine Solid Green Gateway Module active and WAN een fseomeded o 10 Tour of the Syspine Phone System Introduction 1 4 Syspine IP Phone 310 1 4 1 No Front View Syspine IP Phone 310 C 3 2705 all Cll ORP TS ane WS Em Td QU e Item Description O Ui BR U N 1 Handset High quality telephone handset Transfer Transfers the current call Conference Start conference call 4 Call History Display call history menu T 10 11 Dial last number entered Place caller on hold T Call Indicator Flashes to indicates incoming calls 8
71. n the Properties table under the System Setting tab m Sywspina Administrator Sysp ne A50 Plus Space used by voicemail Total apace awailablas Network Address i HAC Address E System Sottware Version Administrator Software Versiani 1 0 32121 Craate Backup Sy sem Chale amd Terrae Sat Jan 9 22 30 03 CST 2018 Rastora Backup System Running Time Server Uptime 21 hours 43 mures ii seconds E Mail Server phnom hg enar rz 1 Racet to Factory Default Advanced Sening mu 4 Refresh Page i e NOTE You may need to refresh the page in order to view your changes 5 4 2 4 USING THE VOICEMAIL TO EMAIL SERVICE The Syspine Administrator has a voicemail to Email option that when enabled sends voicemail as an Email including the actual message as a WAV extension file See Voicemail to E mail Forwarding on page 63 for more details 122 The System Setting Tab Administrator Software Configuration 5 4 2 5 CONFIGURING HOLD Music Syspine A50 Plus supports playback of custom music during calls on hold through the audio jack on the rear of the system NOTE If no custom music is supplied the system plays the default music during calls on hold To set the hold music using system default music perform the following steps 1 In System Setting Properties click Configure Hold Music The Configure Hold Music screen displays z Configure Hold Music 2 Click Use the system default and then clic
72. n the Syspine A50 Plus 37 Installation 2 6 Configuring the IP Phone 310s After logging on to the Syspine A50 Plus the installed IP Phone 310s must be detected and new users added Perform the following steps to detect the phones and add new user information 2 6 1 Adding a New User 1 Goto Start gt All Programs gt Syspine A50 Plus to launch the software if it is not already running 2 Navigate to Phone Setting User and click Add User SE Syspino Administrator Syspine 50 Plu 38 Configuring the IP Phone 310s Installation The Add User screen displays The default tab is the User tab 3 Add User 3 Inthe User Account section under the User tab enter in the Display Name this name will display on the phone and select an extension num ber from the drop down list of available extensions 100 399 4 n the Device section click on Add Device The Choose Device screen displays 32 Choose Device Choose a new device Device List None Syspine IP Phone 310 00 1b 24 3d 17 fa 192 168 1 110 C Enter MAC address to pre add a device m Configuring the IP Phone 310s 39 Installation 5 You have the option to either select a device from a list of detected devices or enter a MAC address to pre add a device before it is connected Click OK to save your changes 6 Click the Call Forwarding tab to display the following screen 7 Set Call Forwarding as desired Within
73. nd Ture Properties L a J f Lig we E Network Address 152 144 1 107 1 Dingue Conferemos HAC Address DOIE 24 08 55 E5 Secure System Software Version 1 0 32121 i Configure TE Address t M k Administrat r Software Versioni 1 0 24121 au E Craate Backup Sy eho Chale and Tiri Sab Jan 9 22 30 01 CST 2018 Restore Backup System Running Time Server Uptime 21 hours 43 minutes 8i seconds D Olbers F E Mail Server hnim hei t P pper the tiam i d Rasat t Factory Default Bn Adennond Setling m Voicemail to E mail Forwarding 63 Advanced Features The Configure Email Server screen displays ae eh a x puteus Configure E mail Server E z mtieematen phat tse e mail server sould use when gend voce messesges as e maid Ste that yeu mut alea configure an uberes veicimail getting Far that usen t recs vescamail in F Allow sending vnicermai in e mail Server Enlismmatiumn Cutgeang enl aeneer 5 Sone pst Fuurdher This server require a pecore connection 551 fender and Lagan Imnlirealiii E mail address User mama PasSunrd Toner password 3 Check the box beside Allow sending voicemail in email 4 n the Server Information section enter the Outgoing email server SMTP information enter in the server port number default is 25 and put a check mark if the email server requires a secure connection SSL 5 Inthe Sender and Logon Information section ent
74. nd connect and configure the sup plied Syspine IP Phone 310s Terms used in this chapter DHCP Dynamic Host Configuration Protocol DHCP is used by net worked devices clients to obtain IP addresses and other parameters from a DHCP server IP lInternet Protocol IP is used for communicating data across a net work IP provides the service of communicable unique global addressing amongst devices LAN Local Area Network LAN is a computer network covering a small geographic area like an office or group of buildings PoE Power over Ethernet PoE is an alternate method of powering devices without using a standard power outlet The IP Phone 310 supports PoE although the required adapter is not supplied PSTN Public Switched Telephone Network PSTN is the network of the world s public telephone networks in much the same way that the Internet is the network of the world s public IP based networks Installation 2 1 Hardware Installation 2 1 1 LAN Setup The diagram describes the LAN architecture using the Syspine A50 Plus Phone System LAN Set Up INTERNET LAN Switch Fy Router Syspine A50 Plus Syspine IP Phone Syspine IP Phone Response Point Administrator 16 Hardware Installation Installation 2 1 2 Recommended Installation Process To save time it is recommended that all the IP Phone 310s are installed and connected to a suitable power outlet at the same time For example if
75. ni Grou E others Assign Operator Assign Admin User Configure Dialing Prefix Specty the dang pref Operator fo Trunk Access e Owect Voicemad Fr Group Pickup P 2 Orea Pickup E Call Park pa Group Page PS j All Page Agent Loan Agent Logout 2 Enter in the dialing prefix number for the following actions Operator Trunk Access Click OK to save the settings 114 The Call Routing Tab Administrator Software Configuration 5 3 2 6 ASSIGNING THE OPERATOR 1 Click Assign Operator in the Others panel E 5yx pine BNdrministrabar Syspine Spenty Daw hegnt Schesule gu i Choose whe will Angee view Humber han Configure Cialkng Frefix 3 Assign Operator Assign an Operator Select the uber who wil sans as Ehe gzystem Operator 2 Select the user who will server as the Operator and click OK The Call Routing Tab 115 Administrator Software Configuration 5 3 2 7 ASSIGNING THE ADMIN USER 1 Click Assign Admin User in the Others panel E 5yx pine Ndrministrabar 4 L Syspine Incoming Call Routing Spenchy Day eget Schedule Chagas Who will Anger Calis Conhgure Auto Attendant Cnatgolng Call Routing Aute Pendant Conheure Eeng ue Congre To Rerncon Outgoing Call Routh Conhgune Blaeu List View Number Pan Configure islng Prefix Assign Operstor The Assign Admin User screen displays 3 Assign Admin
76. nistrator store backups on a removable hard drive which can be disconnected from the LAN Environmental Considerations To conserve natural resources printing a hard copy of this manual should only be performed if absolutely necessary Adobe Acrobat 9 and most printers support printing two pages on one sheet Refer to the printer User Manual for more information This publication including all photographs illustrations and software is pro tected under international copyright laws with all rights reserved Neither this publication nor any of the material contained herein may be reproduced with out written consent of the manufacturer Microsoft Windows XP and Windows Vista are trademarks of the Microsoft group of companies Copyright July 2010 http www syspine com Introduction ee 1 Product Info and Advantages ccccsssesceeceeeeeeeseeeeeeeseeeeesueaseesseseeeessaaeeees 2 Key Advantages of Syspine A50 PIUS ccccccccceccccceeeeeceeceeceeeaeeaeeseeeeesaeees 3 Unpacking the Syspine Phone System ccccccceeseseceeeseseeeeeeeeseaaeeeeees 4 Pack ge Conten a amie rence ee ee cen eee eee MERE PISe HU PN UPS 4 Optional Contents esssssssssseeseseese nennen nennen nenne sni nasse esse nena sarai nnus 5 Tour of the Syspine Phone System ccccccceeessseceeeeseeeeeeeeeseaeseeeeesseeaeees 6 POR 4 c 6 aic LT 7 POON MCW ct
77. o P8 LINE OUT opona an output device such as a Public Address system or speaker See Using a e Public Address System on page 52 n pM IN Standard Line in jack See Service Manual CON erudaed ndne S 8 USB Ports Ports Connect USB devices to these Connect USB devices to these ports aan Pot LAN Port resa ihr el Lc EM an Ethernet RJ 45 to the LAN Tour of the Syspine Phone System 7 Introduction 1 3 3 Bottom View No Item Description d Module Feet Desktop non skid feet Wall Fixing Slots Attach to wall using wall mounting template see Syspine A50 Plus Wall Mounting Tem plate on page 159 8 Tour of the Syspine Phone System Introduction 1 3 4 LCD Panel POWER SYSTEM LINE1 LINE2 GATEWAY 1 2 3 4 5 6 7 8 91011 12 13 Description d LCD panel 2 x 16 characters 5 x 7 dot display 2 Power LED LED lights orange in power on state di System LED LED lights blue when system is in ready state e moau Tricolor Line t Module LED P ee Module2 tri color Line 2 Module LED Tri color Gateway Module LED Gateway Module LED Left Button Up one level in Admin Mode Pe Press to Apply settings Down one level in Admin mode Hold for 5 seconds to enter Admin Mode S Down Button Scroll down through options in Admin Mode 11 Right Button View lower line message Select option in Admin Mode Tour of the Syspine Phone System 9 Introduction No item Descriptio
78. o an external phone number forward to auto attendant The Phone Setting Tab 79 Administrator Software Configuration 7 Click the Advanced tab to display the following screen 3 Edit User Call Forwarding Advanced Toll Restriction No Restriction C Assign Custom Dialing Privileges Loca r Specia Voicemail M Enable Voicemail Retrieve messages as attachment to e mail E mail Address Personal Authority Code 9999 The Personal Authority Code is required when access mailbox or access specific feature under personal privilege Other Settings Iv Allow this user to be paged 8 Set Toll Restrictions as desired No Restriction gives the user full dialing privileges Assign Custom Dialing Privileges apply dialing privileges local opera tor international special 9 Set Voicemail as desired Enable Voicemail turns on voicemail for the user Retrieve messages as attachment to email turns on email alerts when voicemail is received Personal Authority Code set the security code for voicemail 10 Set Other Settings as desired Check the following box in order to allow this user to be paged 11 Click OK to save all changes 80 The Phone Setting Tab Administrator Software Configuration 5 2 1 3 REMOVING A USER To remove an existing user perform the following steps NoTE Removing a user deletes them permanently from the Syspine A50 Plus 1 In Phon
79. omputer by checking off the items from the list the click Next to continue IE Setup Phoenix Select Additional Tasks Which additional tasks should be performed Select the additional lacks you would like Setup bo peifem while naling Phoenix hen click Next Steet Menu Item E Desktop loan F Quick Launch Icon 28 S yspine A50 Plus Installation Installation 7 Review the settings you have selected and click Install ie Setup Phoenix Ready Ea Install Setup iz now ready to begin installing Phoenix on your computer Chick install to continue with the installation ar chek Back il you wart bo review or change ary settings Destination lc ation C Program Filegsgapine Phoenix Stai Menu folder Syepine Fhoerin Adchhoral tasks Stait Menu Item Desktop Icon Duick Launch beor eea J maa _Cancet_ NOTE If you want to change any settings click Back to take you to the appro priate window IE Setup Phoenix Completing the Phoenix Setup Wizard Selup has inthed metaling Phoenix on your computer The application may be launched by selecting the metaled morit Chick Firizh bo ext Setup 8 Once you have completed the installation click Finish to exit the Syspine A50 Plus Setup Wizard NOTE Installation screens are O S dependant For this demonstration the Win dows XP operating system was used Syspine A50 Plus Installation 29 Installation 2 3 Logging on to The Sy
80. on Issues How can I setup all phones without a PC using the Syspine A50 Plus 1 On the LCD panel of Syspine A50 Plus press and hold the Enter button until it shows Auto Install Release the Enter button and press the Enter button twice to confirm and accept the auto installation command 2 After 10 seconds all phones should be setup with Syspine A50 Plus auto matically What should do if lost my password 1 On the LCD panel of Syspine A50 Plus press and hold the Enter button until it shows Auto Install Release the Enter button and press the Down button twice to switch the option to Reset Password 2 Press the Enter button twice to confirm and accept the command to reset the password The password should reset to the default value syspine case sensitive What should I do if the LCD panel of Syspine A50 Plus is blank 1 Remove the LCD panel by pressing the button to the left of the LCD panel Then re insert it by pressing the panel inward until an audible click is heard Apply steady pressure until a second click is heard 2 Reboot the Syspine A50 Plus The LCD panel should display something if itis functioning properly Appendix A I am having problems connecting to another extension what should do 1 Please confirm that both IP phones are registered with Syspine A50 Plus 2 Reboot both IP phones to renew IP address and re register both phones with the Syspine A50 Plus cannot receive the incoming
81. ong it should Be significantly different from prior passwords Not contain a name or user name Not be acommon word or name 2 3 2 Setting the Date and Time To set the Syspine A50 Plus date and time perform the following steps 1 On the System Setting tab click Change Date Time in the Properties panel The Change Date and Time screen displays a Change Date and Time Configure the Date and Time on the System C Automatically synchronize with an Internet time server Manually configure the date and time Month Day oo x Minute 31 2 Select the appropriate time zone from the drop down list Logging on to The Syspine A50 Plus 33 Installation 3 You have the option to automatically synchronize the date and time with an internet time server by entering the web address or IP address into the server field and clicking Update Now or manually setting the date and time information from the drop down menus Click OK to save the changes NorE The Syspine A50 Plus only reboots if the time zone is changed All other changes are updated immediately 4 Verify the new date and time in the Properties table under the System Setting tab T Sywspina Administrator EYES LTENENN ce ned by voicemat m Changes Farrari Total space available iJi Howes Change Gate and Tiree Conbgu E biail Sane Properties Configure Mold Putic Berol aea UU Ac Network Address 192 101 1 107 nimrm
82. or removable media or browse to the desired location 3 Enter a meaningful backup name or use the default name 4 Select the backup options Backup configuration settings Backup voicemail Backup greetings 5 Enter a description of the backup 6 Click OK The backup is complete when Completed displays at the bottom of the window NOTE Completion times vary according to the amount of data on the system 7 Click Close to complete the backup process The System Setting Tab 129 Administrator Software Configuration 5 4 3 2 RESTORING VOICEMAIL GREETINGS AND SETTINGS To restore data from a previously saved file perform the following steps 1 Click Restore Backup in the Backup panel The Restore Backup screen displays Restore Backup 2 The Path to the backup location field is completed automatically with the file path to the most recent backup If the required backup is located else where click Browse to navigate to the file 3 Select the required backup from the Specify which one backup package drop down list 4 Inthe Specify what happens to data in the backup file panel select from Backup system settings Backup voicemail Backup system greeting 5 Click OK NOTE The configuration files are restored when the you see Completed The server will reboot at the bottom of the window 6 Click Close NOTE The Syspine A50 Plus will automatically reboot after the system restore
83. page over the PA 1 Lift the IP Phone handset and dial 6 2 Wait for the ready tone then speak as normal 52 Using a Public Address System Advanced Features 3 Syspine A50 Plus routes the voice page to the line out jack and over exter nal amplified paging equipment as well as the phones connected 4 Hangup when finished NOTE Users can be disabled from receiving pages Using a Public Address System 53 Advanced Features 4 2 Using Call Park and Retrieve Call park is used to hold a call in the system until another system extension or user is free to respond While parked a caller hears the default Syspine A50 Plus music or a custom audio file played through the Line In jack on the rear of Syspine A50 Plus See Configuring Hold Music on page 123 for more informa tion There are a total of nine slots available for call parking Any IP Phone 310 can retrieve a parked call by using the call retrieve function Parking a Call p LAN Switch Syspine Syspine A50 Plus o Call is PARKED IP Phone EXT 101 JANE MONROE 4 2 1 Parking a Call To park an incoming call perform the following steps 1 After answering the incoming call press the Big Blue button to park the call 2 User will hear the parked zone number where the call was parked 3 Replace the handset on the phone The incoming call is now parked 54 Using Call Park and Retrieve Advanced Features 4 2 2 Retrieving a Parked Call
84. rirm HAC Adidresa D 1B 24 08 5B E5 E System Sottware Version 0 32121 Configure F Address i re Administrator Software Versioni 1 0 32121 T Backup Crant Backup I Sythom Cate and Tira Sat lan 9 22 30 01 CST 2018 Restore Backup System Running Time Server Uptime 21 hours 43 menutes seconds Olhers E Mail Server Phn emih iaman e Rectadt Ehe geben E Racal to Factory Default I REIR fubvanged Setting NOTE You may need to refresh the page in order to view your changes 34 Logging on to The Syspine A50 Plus Installation 2 4 Auto Installation The Auto Installation function allows the administrator to search the network for new devices and configures them to the system The new devices are num bered consecutively starting with 100 During this process the ATA module is also automatically configured CAUTION AUTO INSTALLATION CONFIGURES ALL IP PHONES CONNECTED TO YOUR NETWORK DO NOT USE THE AUTO INSTALLATION FUNCTION IF YOU HAVE ALREADY CONFIGURED YOUR SYSTEM AS PREVIOUS CONFIGURATION SETTINGS WILL BE LOST g Syspino Administrator Sysp ne 50 Plus 1 Navigate to Phone Setting gt Others gt Auto Installation Auto Installation 35 Installation 2 Click Auto Installation The Automatic Installation screen displays Automatic Installation System will look for new devices and install them automatically in 10 seconds In these 10 seconds system will be lock
85. rom webpage E3 3J Are you sure to want to restart the system 3 Click Yes The Reboot warning screen displays Message from webpage x System is rebooting wait for 1 minute and reconnect it IMPORTANT Ensure that there is no phone activity on the system otherwise it will be interrupted 4 Click OK NoTE The Syspine A50 Plus will automatically reboot 5 4 4 2 RESETTING TO FACTORY DEFAULTS To reset the Syspine A50 Plus to its factory default settings perform the fol lowing steps IMPORTANT Before resetting the Syspine A50 Plus to its factory settings it is rec ommended to create a backup see Backing Up Voicemail Greetings And Set tings on page 129 CAUTION ALL EXISTING PHONE AND VOICE SERVICE REGISTRATIONS WILL BE REMOVED ALL MAILBOX GREETINGS AND PERSONAL MESSAGES WILL BE CLEARED The System Setting Tab Administrator Software Configuration 1 Click Reset to Factory Default in the Others panel The Reset to Factory Default screen displays Reset to Factory Default The Reset to Factory Default action will restore the system programming to original Factory Default values Backup your configuration file before proceeding in case you need to recover important voice mail or configuration data later Caution All existing phone and voice service registrations will be removed All mailbox greetings and personal messages will be cleared 2 Click the Reset to Factory Default button Th
86. s or VoIP connected through the Inter net each requiring no extra hardware 5 2 2 1 ADDING VOIP VoicE SERVICES IMPORTANT Not all VoIP service providers provide access to 911 emergency ser vices Check the service provider documentation to determine whether 911 dialing is supported To add a new VoIP voice service perform the following steps 82 The Phone Setting Tab Administrator Software Configuration 3 In Phone Setting Voice Services click Add Voice Services n Sytpino Administrator Syspine A50 Plu be Weer Ramowe Liner iban ho Restrictinn Ade Vie ergo i I Eds eice Service B Ho Resinction i Remove Voice Sarvic d fones view Cal Hutory Dayic Firmware Uparada The Add Voice Services screen displays E Add Voice Services Which type of service do you want to add VoIP service that does not need any extra hardware C Traditional Analog Service that connects through the specified device The Phone Setting Tab 83 Administrator Software Configuration 4 Select VolP service that does not need any extra hardware and click OK The Configure VolP Service screen displays E Configure VoIP Service Service Name Default Domain Proxy Server Address Authentication User ID Authentication Password Confirm Password 5 Enter in the appropriate fields Service Name Default Domain Proxy Server Address Authentication User ID Authentication Password Confir
87. s two distinct setup options desktop and wall mounted 2 1 6 1 DESKTOP INSTALLATION 1 Insert the two locating tabs 1 into the slots as shown 2 Push the stand 2 toward the top of the IP Phone 310 until it clicks into place 2 1 6 1 WALL MOUNTED INSTALLATION The IP Phone 310 wall mounting solution is designed to reduce clutter by locating the IP Phone 310 in an otherwise unused area The wall mounting slot is located on the underside of the IP Phone 310 see Rear View on page 7 for mounting purposes NOTE The handset hook is supplied in the upright position suitable for desktop or wall mounting If the phone is installed on a desktop without the stand remove the hook and install it point down Perform the following steps to wall mount an IP Phone 310 1 Insert the two stand locating tabs in to the slots on the phone 2 Push the stand toward the bottom of the IP Phone 310 to until it clicks into place 3 Locate a clean even wall space with ade quate room for cabling 4 Drill a hole and insert a suitable wall fixing plug 5 Insert a suitable screw and tighten leaving a 5 mm 0 2 inches gap 6 Align the wall mounting slot on the underside of the IP Phone 310 with the screw 7 Place the IP Phone 310 on the wall and align it with the screw on the wall Hardware Installation 23 Installation 2 1 7 IP Phone 310 Cable Connections Conn
88. spine A50 Plus does not provide to emergency services with the physical loca tion address of a phone that is used to call an emergency number Privacy Considerations The following information describes privacy issues related to the Syspine A50 Plus Phone System Privacy of Calls Various components of the Syspine A50 Plus Phone System must exchange data so that calls can be placed and received Similar to many traditional phone systems where people with access to the office phone network may be able to listen to phone calls people with access to the office LAN may also be able to listen to phone calls placed using the Syspine A50 Plus Phone System Calls which are comprised of data packets that pass between Syspine A50 Plus phone line adapters and phones travel over the office LAN and are not encrypted For example the caller ID information that is exchanged between the phones and Syspine A50 Plus is not encrypted Likewise a conversation that is transmitted from one phone to another phone is not encrypted However data that is exchanged between the Syspine A50 Plus and Syspine A50 Plus is encrypted Privacy of SMTP Servers The information that is transmitted from the Syspine A50 Plus to the SMTP server such as a Microsoft Exchange server on the LAN or an ISP s E mail server on the Internet will be encrypted or not depending on whether the SMTP server requires encryption Information that may not be encrypted includes
89. spine A50 Plus After the initial hardware and software installation the Syspine A50 Plus is automatically detected through the LAN connection Perform the following steps to log in to the Syspine A50 Plus 1 To launch the Syspine A50 Plus go to Start All Pro grams Syspine Administrator Administrator 1 0 nnnnn Syspine A50 Plus Connect 2 Select the desired Syspine A50 Plus and click Connect If the software does not automatically detect the Syspine A50 Plus system you can manu ally enter the IP address by clicking on the yellow arrow and enter the IP address in the field designated NOTE Compare the IP address on screen with the IP address attached to the Syspine A50 Plus To view the IP address on the Syspine A50 Plus press the IP button located on the front panel and the IP address will show on the screen 30 Logging on to The Syspine A50 Plus Installation 3 Click Connect NOTE The connection process can take a few seconds If the required Syspine A50 Plus is not present see Troubleshooting on page 153 Once connection is established a password prompt displays Password srspine 4 Enter the default password syspine all lower case and click Login The main Syspine A50 Plus screen displays eT SyEpino Adminisirater Syspine 50 Plu Pda ner Ld amp Weer Ramowe User Add voice Service i Ddd voice Serta Ramove Voica Sarvica iuEnD Lean View Call H T Ir Dace
90. ss Sulis Dala and Timi Sal lan 9 22 30 03 CST 2010 System Running Time Serwer Uptime 21 hours 43 mures seconds E Mail Server pre the sylem Racet l Factory Del nult Advanced Saning The System Setting Tab 119 Administrator Software Configuration 5 4 2 1 CHANGING THE SYSPINE A50 PLUS PASSWORD After logging in and setting up phones and users it is recommended that the Syspine A50 Plus password is changed NOTE The default password for the Syspine A50 Plus is syspine To change the Syspine A50 Plus password perform the following steps 1 Once you have logged in to the Syspine A50 Plus on the System Setting tab click Change Password in the Properties panel The Change Password screen displays Change Password The password controls who can connect to this system Your password can be 4 20 digits and should contains letters A B C a b c numerals 0 1 2 3 4 5 6 7 8 9 and symbols o amp a _ 2 Enter the current password syspine a new password and confirm the new password 3 Click OK The following message is displayed when the password is changed suc cessfully Message from webpage A Password changed NOTE If an error message is displayed follow the on screen prompts to correct the problem and try again 120 The System Setting Tab Administrator Software Configuration 5 4 2 2 STRONG PASSWORD TIPS Your password can be 4 20 digits and s
91. ssword eee 32 Setting the Date and TII sisse ext oranti Ead rea FERE RR ESRB ARS e REA res ERR Ead TIR LA UE 33 Auto Installation oiicastaiteteasroresamtuestnecsdnateetdaesisaatsbenatatentestmanistuetanbidnaneementse 35 Powering Down the Syspine A50 Plus cccceecsseeeeeeeeeeeeeeeeeeeeeaaeneeees 37 Configuring the IP Phone 3108 eessseeeeeseeeeeennmenen nnn 38 Adding a New User cccccc ccc eccceccecceeceecaeeseesuecuecaeeseesecsueceesseeseesueeeeseesaes 38 Basic CANIN CS seid craic 43 Making Calls to Extensions ccccccsseeecceceeaeeeceeeeeeaeeseeeeseeseeseeeeesaeaeeeeess 44 Making External GallS iaeri eintreten oae vag Dc ooa eu tb da dor seub ence aeos 45 Receiving Incoming Calls sese 46 ransiernino Calls m 47 Usmo Voicemail RT 48 Leaving VOIC CIA GN NNI E Ei 48 Retrieving VOICCIMAILI ccccccccecc cence ceceesuecuececeeeueeeceeceeeeeseeeesgeseeseeseesesaees 48 Configuring Voicemail Options eeseesseseeee eene nnn nnne nnns 49 Advanced Features ecrit eremo ta ceti ment E eib nauem E co ablata E nS 51 Using a Public Address System seeeeeesssseeeseeeeeene 52 WMO VIAN o ET 52 External Pag ssisiisissssiriicisissaisiacisissisisasaiaiisdsiisinisaniiadndiadininieaiainiiainas 52 Using Call Park and Retrieve cccccccccccccccesseeeceeceeeeeeeesseseeeeeeessssaaeeeees 54 FARTA CA asee
92. t Simultaneous Circular Round Robin 8 Select the ring time 3 30 seconds 9 Select the user who the call should be forwarded to from the drop down list 10 Click OK to save the settings 5 5 2 3 REMOVE A USER GROUP 1 Click Remove User Group in the User Groups panel ET Syepine Administrator Syspine A50 Plus wall Avent Groups Ad Lal Agent uriwi LJ call Agent rsup Remove Call gent Group Lever Giro Add Lier ancwp bee Weer Group The Group Setting Tab 147 Administrator Software Configuration The Remove User Group screen displays Remove User Group What User Group da v u wart bo deisi Select B arpup to delete Call Agent 250 2 Select the user group from the list shown and click Delete NoTE The system will not allow you to delete a group if it is part of a routing rule Remove any rule associated with the group before you delete the group 5 5 3 Configuring Pickup Groups 5 5 3 1 ADDING A PICKUP GROUP 1 Click Add Pickup Group in the Pickup Groups panel Ut amp yspina Administrator Syspine A5 EDTUTUESE osescee Add Call Agent Growp Edit Call Agant Group Ramowe Call Agent Group x om Add User Gren B CE 1 d Weer Group F Rama Des Group L s Frzkup Girona Remove Pickup Group 148 The Group Setting Tab Administrator Software Configuration The Configure Pickup Group screen displays 3 Configure Pickup Gro
93. t group has been saved it should be on the Call Agent Groups list in the Group Settings tab Using Agent Group 59 Advanced Features 4 4 Using User Group Much like agent groups user groups allows calls to reach a specified group However user groups do not have a queue function When all members of the group are unable to pick up the call it will be forwarded to another destination 4 4 1 Configuring User Groups 4 4 1 1 ADDING A USER GROUP 1 In the Group Setting tab click Add User Group in the User Groups panel BT sysping Administrator Syspine 50 Plu CEE cat nent crus Add Call Agent Grows Ed amp Call Agent Group mam Ramowe Call Agent Group f User Grypa Add User Greun Dds Weer Group f Rade Liner Grcup A E Pickup Groups 73 Add Hiccupr Grup t k f Ode Fizkup Grown Ramawva Pickup Group 60 Using User Group Advanced Features The Configure User Group screen displays Configure User Group Lpen s name for this user group Zoesal y a number fer thet usar grau Epen tee meribers for thes uper greop ging each member in ait King fiers bee be etn item rire 36 iercnde The coll wil ba forwarded ta 2 Specify a name for this user group Specify a number for this user group 4 To add members to this user group click Add The Configure Members screen displays pa Configure Members Sperity the users whe join this gre
94. teps 1 In Phone Setting gt Voice Services click Edit Voice Service is SyEpine Adminizirater Syspine 50 P Pd Leer Ed Weer Ramowe User j 3 T A 1 ha Restrichan Voice Services ES o1 Jane 5mi h No RestrICtOn Add Voice bernce I 105 5 Renn nt fo Resnchon Ld vales Sanc z Aut Iretabanun Misi CL Hubo Dance Former par da The Edit Voice Services screen displays 2 Edit Voice Services Which voice service do you want to edit Select a voice service to edit g VoIP VoIP 88 The Phone Setting Tab Administrator Software Configuration 2 Select the VoIP service to modify and click OK The Configure VoIP Service screen displays E Configure VoIP Service Service Name Default Domain Proxy Server Address Authentication User ID Authentication Password Confirm Password 3 Make changes to the appropriate fields Service Name Default Domain Proxy Server Address Authentication User ID Authentication Password Confirmation Password 4 Click Next The Configure VoIP Service screen displays a Configure VoIP Service Registration Interval sec 30 Trunk Group Trunk Group 6 x DTMF Mode Auto Negotiation x The Phone Setting Tab 89 Administrator Software Configuration 5 Make changes to the appropriate fields Registration Interval sec Trunk Group and DTMF Mode 6 Click Next The DID Direct Inward Dial Number setting screen disp
95. trieve messages as attachment to e mail E mail Address Personal Authority Code 5595 The Personal Authority Code is required when access mailbox or access specific feature under personal privilege Other Settings Iv Allow this user to be paged 9 Set Toll Restrictions as desired No Restriction gives the user full dialing privileges Assign Custom Dialing Privileges apply dialing privileges local opera tor international special 10 Set Voicemail as desired Enable Voicemail turns on voicemail for the user Retrieve messages as attachment to email turns on email alerts when voicemail is received Personal Authority Code set the security code for voicemail 11 Set Other Settings as desired Check the following box in order to allow this user to be paged 12 Click OK to save all changes 76 The Phone Setting Tab Administrator Software Configuration 13 The Syspine A50 Plus will then register the phone to the system configure the phone and connect it to the system Click Finish to complete the pro cess a Auto Provision Configuring the phone Jd Registered the phone on the system Jd Configured the phone Jd Phone connected to the system 5 2 1 2 EDITING USERS To edit an existing user perform the following steps 1 Click the Phone Setting tab In the User panel click Edit User EL Sycping Administrater Remowe Liner J ry a 1 Voice Serrjo i It Z2 D Jane
96. ts your remote IP phone Softphone extension to the main office system and shares the same phone lines and features Smartphone applications will integrate mobility with popular devices Extend your business phone wherever and whenever your Smartphone is active next release e Improve Customer Service Support and Sales Respond quickly to customers with clients with Agent and User Call Groups Route calls to the right person or department and ring all members or evenly distribute calls to improve customer response time Queue calls with recorded announcements while agents Log in Log out based on call loads Utilize 10 Party Conference Rooms on the fly or with managed access Keep everyone connected informed and updated all of the time Manage and export system Call History Reports of incoming outgoing or inter nal calls 2 Product Info and Advantages Introduction 1 1 1 Key Advantages of Syspine A50 Plus Reliable and intelligent hardware design Built in ATA module supports 4 or 8 PSTN line ports LCD operator panel enables multiple installation methods Fan less design for low ambient noise environment and energy savings Gigabit Ethernet support Support for SIP standard devices IP phones gateways etc Popular small business calling features Integrates both VoIP SIP trunks and traditional analog phone lines Call Transfer Call Forward Call Park Call Retrieve and Call Pickup
97. u u Hoi Agii Torren thee call will ba aniem fry Tec ia Cal Apert Grcug in rwosesmw Hus mogerig cil 2 Select the Trunk Group you want to edit from the drop down list 3 Select who will answer Day Time calls from the drop down list from Auto Attendant Operator User Group Call Agent Group The Call Routing Tab 101 Administrator Software Configuration 4 f Call Agent Group is selected select the Call Agent Group that should receive incoming calls 5 Select who will answer Night Time calls from the drop down list from Auto Attendant Operator User Group Call Agent Group 6 If Call Agent Group is selected select the Call Agent Group that should receive incoming calls 7 Click OK to save the settings 5 3 1 9 CONFIGURE AUTO ATTENDANT 1 Click Configure Auto Attendant in the Incoming Call Routing panel Syspine A50 Plus Incoming Call Routlng Incoming Call Routing Specity Day hight Schedule us rum Type Choose Who Will Answer pe Calls Aral Voir Custgading Call Routing Conhaure Raming Pube Cuonhgure ToS hermis m Outgoing Call Routing Em Dome o O S View Numer Fis Configure Cashing Frefix Assign Operator orn Admn Liser ie l y Refresn Pope 102 The Call Routing Tab Administrator Software Configuration The Configure Auto Attendant screen displays 3 Configure Auto Attendant Canfigane Day wilosmes greeting Default
98. umber for this agent group 4 To add members to this agent group click Add The Configure Members screen displays p 5pecih the users whe join this grec L An marnbars hn m h 100 D Lene Zesh 101 amp eceptanizt 1655 5 Select the members that you want to assign to the selected group and click OK To add all members to the selected group put a check beside All Members Using Agent Group 57 Advanced Features 6 Select how the system should ring the members in the group from the fol lowing drop down list Simultaneous Circular Round Robin 7 Select the ring time 3 30 seconds 8 To choose a greeting if no one is able to answer the call click Configure The Configure Greetings screen displays 2 Configure Greetings Wee Gregnig Derna 9 To add a greeting click Add The Upload Sound File screen displays 2 Upload Sound File NOTE The sound file must be a wav file format and cannot exceed 2MB in Size 10 Click Browse to locate the desired sound file 58 Using Agent Group Advanced Features 11 Click Upload to upload the sound file to the Syspine A50 Plus NOTE To confirm that the file has been uploaded properly you should see the uploaded file in the Configure Greeting screen 12 Click OK in the Configure Greeting screen to save the settings 13 Click OK in the Configure Call Agent Group screen to save the settings NOTE To confirm that the call agen
99. up 2 Specify a name for this pickup group 3 To add members to this pickup group click Add The Configure Members screen displays 3 Configure Members 4 Select the members that you want to assign to the selected group and click OK To add all members to the selected group put a check beside All Members 5 Click OK to save the settings The Group Setting Tab 149 Administrator Software Configuration 5 5 3 2 EDITING A PICKUP GROUP 1 Click Edit Pickup Group in the Pickup Groups panel EET TT Administrator Syspine Add Cal Agent Gran Eda Call Agent Group i Rarnawe Call Agent Group Call Agenti f L B user Gron FELIS 2 ji a Were ie hes Doe ee i Add Lier Gne Dds Weer Group a Group nri amber tegini R si Ep a j m Pickup Groups Remove Group T en MO rm Rade Liner arcup The Edit Pickup Group screen displays 12 Edit Pickup Group Ahat Pickup Group do you want to edit Select B group te editi Pekua gree 150 The Group Setting Tab Administrator Software Configuration 2 Select the pickup group from the list shown and click Next The Configure Pickup Group screen displays a Configure Pickup Group 3 Edit the name for this pickup group 4 To add members to this pickup group click Add The Configure Members screen displays 3 Configure Members 5 Select the members that you want to assign to the selected group and click
100. users to the system and configuring voice services There is also a brief summary panel showing added phones users and services 5 2 1 Using the User Menu The User menu in the task panel is used to add users edit users and delete users that are no longer required T Sytpine Adnimistrater Sysp ne A50 Plus R m ve V id bar rere C a y auto patatan 1 view Call rinse creo i ice Fannin Uparad Relreyn Page J 5 2 1 1 ADDING USERS 1 Goto Start All Programs Syspine A50 Plus to launch the soft ware if itis not already running 72 The Phone Setting Tab Administrator Software Configuration 2 Click the Phone Setting tab In the User panel click Add User Uf syspino Administrabor Syspine 50 Plu B ST Daa user i i iai Ramowe Limes i 54 hia Restrichan B Voice Service i 4 rh D Wo ResInchion i Ad wk bere n J g 155 ho Restriction Bas voice Service ie E Rama Vaics Service s fom Auto rtsbanunn View Cal iier j Device l armwr amp Uparada The Add User screen displays The default tab is the User tab Add User Call Forwarding Advanced User Account Display Name Y Extension Number 102 Device Device Associated None The Phone Setting Tab 73 Administrator Software Configuration 3 In the User Account section under the User tab enter in the Display Name this name will display on the phone and select an e
101. uting rules can be set for dialing local long distance or mobile numbers to be connected using VoIP or analog service based on your settings 5 3 2 1 CONFIGURING ROUTING RULE 1 Click Configure Routing Rule in the Outgoing Call Routing panel E 5ys pine FTTEIBE TUE DOT Syspine A50 Plus Incoming Call Routing Zpenby Cay het checa iCChagaes Who Will Answer Calls Canlusurg Aubn Alencar Custgading Call Routing Configure Reunng Rub Confeure Tol Resne Conhgure Block List Wiew Numer Fis Configure Dislimg Prefix Assign Cperator h Assign Admin bsar 1i MU NE The Call Routing Tab 107 Administrator Software Configuration 2 To create an outgoing call routing rule click Add The Configure the routing rule screen displays 3 Configure the routing rule 3 Configure the following routing rule settings Leading digits from to set the range of leading digits of the number dialed ex if the range is from 2 9 any number dialed beginning with a digit between 2 9 will route to the specific Trunk Group you set it to Send the call through set the Trunk Group you want the call to route How many digits do you want to strip designate the number of digits should be striped from the number Add digits before the dialed number set any additional digits that need to be dialed prior to the number Add digits after the dialed number set any addit
102. w C Ali mambara hn m h 100 5 Select the members that you want to assign to the selected group and click OK To add all members to the selected group put a check beside All Members Using User Group 61 Advanced Features 6 Select how the system should ring the members in the group from the fol lowing drop down list Simultaneous Circular Round Robin 7 Select the ring time 3 30 seconds 8 Select the users who the call should be forwarded to from the drop down list 9 Click OK to save the settings 62 Using User Group Advanced Features 4 5 Voicemail to E mail Forwarding Voicemail to Email is an extension of the voicemail service providing another point of access for messages When enabled voicemail to email sends an alert email to the target user including a WAV file attachment containing the recorded voicemail message This function is especially useful for mobile users with no access to Syspine A50 Plus regular voicemail service 4 5 1 Configuring E mail Server Information To configure the E mail server and user account perform the following steps 1 Loginto Syspine A50 Plus see Logging on to The Syspine A50 Plus on page 30 2 Onthe System Setting tab click Configure email Server in the Properties panel n ET EIJBLRSE nd LUTTE TUT Syspine A50 Plu S Laus pace ued by woicemmnil 0 1 Hours Change Fatemi Total space available 135 Houra Change Gate a
103. week you want the schedule to apply to 3 Click OK to create the schedule NOTE To confirm that the schedule has been saved it should be on the Day Time Schedule list in the Specify Day Night Schedule screen 5 3 1 3 EDITING A DAY NIGHT SCHEDULE 1 Select a schedule in the Day Time Schedule section list and click Edit The Specify Day Time screen displays Specify Day Time 2 Modify the Start Time End Time and the days of the week you want the schedule to apply to 98 The Call Routing Tab Administrator Software Configuration 3 Click OK to save the schedule NOTE To confirm that the schedule has been saved it should be on the Day Time Schedule list in the Specify Day Night Schedule screen 5 3 1 4 REMOVING DAY NiGHT SCHEDULES 1 Select the schedule you want to remove in the Day Time Schedule section list and click Remove 2 To remove all day time schedules click Remove All 5 3 1 5 CREATING HOLIDAYS AND EXCEPTIONS 1 Click Add in the Holiday and Exceptions section The Specify Date screen displays 2 Specify Date 2 Enter in the description month and the day of the holiday or exception 3 Click OK to create the holiday or exception NOTE To confirm that the holiday or exception has been saved it should be on the Holiday and Exceptions list in the Specify Day Night Schedule Screen The Call Routing Tab 99 Administrator Software Configuration 5 3 1 6 EDITING A HOLIDAY OR EXCEPTIO
104. xtension num ber from the drop down list of available extensions 100 399 4 In the Device section click on Add Device The Choose Device screen displays 3 Choose Device Choose a new device Device List None Syspine IP Phone 310 00 1b 24 3d 17 fa 192 168 1 110 C Enter MAC address to pre add a device 5 You have the option to either select a device from a list of detected devices or enter a MAC address to pre add a device that is not yet connected Click OK to save your changes 74 The Phone Setting Tab Administrator Software Configuration 6 Click the Call Forwarding tab to display the following screen 2 Add User Call Forwarding If no one answers the call to this user Within l 15 seconds z Do the following 7 Set Call Forwarding behavior as desired Within set the ring time before call forwarding takes over 0 60 sec onds Do the following specify how the call is forwarded and to whom using the Forward to go to voicemail 101 forward to another internal user for ward to an User Group forward to an external phone number for ward to auto attendant The Phone Setting Tab 75 Administrator Software Configuration 8 Click the Advanced tab to display the following screen J Add User Call Forwarding Advanced Toll Restriction No Restriction C Assign Custom Dialing Privileges Loca Wc Hc Voicemail Iv Enable Voicemail Re

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