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1. Cancel the current backup operation Display the product version number To display the tray icon menu Right click the tray icon to display a quick menu of frequently used Norton Ghost tools Check the version number You can check the version number of your product on your computer Use the version number to help you find more information about your product on the Symantec Web site To check the version number 1 Do one of the following Start your product then on the Help menu click Help gt About Norton Ghost 9 0 On the Windows system tray right click the Norton Ghost tray icon then click About Norton Ghost 9 0 Basics 19 Work with basic features Work with basic features There are some basic features that will help you use Norton Ghost Basic and advanced views Lets you view all Norton Ghost functionality advanced view or only the most commonly used features basic view Backup Image Browser Lets you restore files and folders and manage and maintain backup image files Basic and advanced views Norton Ghost includes two views The basic view is the default It includes a menu bar icons for common tasks in the right pane and shortcuts for switching views and doing tasks in the left pane The basic view provides quick easy access to the most commonly used features The advanced view provides a quick overview of the drives on the computer backup jobs you have created the backup
2. You do not have to choose individual files or folders to include in a backup image Instead you choose a drive to back up Norton Ghost copies the contents of that drive into a file called a backup image You can save the backup image to a hard drive a USB or FireWire drive a network drive or to removable media When you experience a problem with your computer or if you need to recover a file or folder for any reason you can restore a file folder or an entire drive from your existing backups Before installing Norton Ghost please review the system requirements that are listed in this chapter System requirements Your computer must meet the following minimum requirements Operating system Windows 2000 Pro XP Home XP Pro Other operating systems are supported by Norton Ghost 2003 See Support for older Windows versions on page 12 Processor Pentium 233 MHz RAM 128 MB for Norton Ghost running on Windows 2000 XP 256 MB for Symantec Recovery Disk Hard drive free 45 MB for program files and an additional 40 MB for the space Microsoft NET Framework if it is not already installed Storage space for your backup images unless you choose to store them to a network or on removable media CD or DVD drive Any speed See a supported drives list at http www symantec com Software Microsoft NET Framework During installation you are prompted to install it if it is not already installed on the computer 12
3. Installing Norton Ghost System requirements Supported file systems and removable media Norton Ghost supports the listed file systems and removable media File Systems Norton Ghost is supported on FAT16 FAT16X FAT32 FAT32X NTFS dynamic disks Linux Ext2 Linux Ext3 and Linux swap partitions Removable Norton Ghost supports the saving of backup image files locally Media that is backup image files that are created and saved on the same computer where the console is installed to most CD R CD RW DVD R W and DVD RW recorders on the market today For an updated list of supported drivers see a supported drives list at http www symantec com It also supports saving backup image files to most USB devices 1394 FireWire devices JAZ Zip SuperDisk and magneto optical devices Norton Ghost does not support RAM drives Support for older Windows versions Norton Ghost 9 0 does not run under Windows 9x Windows Me or Windows NT Workstation 4 0 If you have one of these operating systems you can use Norton Ghost 2003 which is included in the box with Norton Ghost 9 0 Your computer must meet the following minimum requirements Operating system Windows 9x ME NT Workstation 4 0 Norton Ghost 2003 can also run under Windows 2000 Professional with 64 MB RAM and Windows XP Professional or Home with 128 MB RAM Processor Pentium compatible processor RAM 32 MB Hard drive space 35 MB CD drive Any speed F
4. SP CEP 04583 904 Brasil SA http www symantec com http www symantec com region reg_ap 61 2 8879 1000 Fax 61 2 8879 1001 http www symantec com region reg_eul 353 1 811 8032 Portuguese http www service symantec com br Spanish http www service symantec com mx Brazil 55 11 5189 6300 Mexico 52 55 5322 3681 Mexico DF 01 800 711 8443 Interior Argentina 54 11 5382 3802 Glossary Active Directory backup image bare metal recovery cluster The directory service that stores information about objects on a network and makes this information available to users and network administrators Active Directory gives network users access to permitted resources anywhere on the network using a single logon process It provides network administrators with an intuitive hierarchical view of the network and a single point of administration for all network objects An exact copy of a drive either containing data or the operating system that is usually compressed and stored as a file A backup image file has a v2i Virtual Volume Image file extension Backup images are what you use to restore files and folders or an entire drive A backup image is also sometimes known as an image backup or backup set You can view the contents of a backup image file using Backup Image Browser The complete recovery of a computer after a catastrophic hard disk failure It includes the restoration of the opera
5. primary boot partit ion usually the C partition The file is used by Microsoft Windows to display a menu of operating systems computer You can hat are currently installed on a then select which operating system to boot The boot ini is also used to point to the locations of each operating sys em on the computer For more information about editing the boot ini file under a particular Windows operating system refer to the following Microsoft microsoft com Knowledge Base article IDs on 289022 for Windows XP 311578 for Windows 2000 To edit the boot ini file 1 Inthe recovery environment main window click Advanced Recovery Tasks 2 Click Utilities 3 Click Edit Boot editor ini File to open the file in a plain text 4 Make the changes you want and save the file 83 84 Restoring Backup Images Recovery environment troubleshooting Getting a static IP address See Boot a computer into the recovery environment on page 70 If you are trying to restore a backup image that is located on a network drive share but you are unable to map a drive or browse to the drive share on the network usually caused by the lack of an available DHCP service you can assign a unique static IP address to the computer that is running the recovery environment You can then map to the network drive share The Network Configuration dialog is automatically displayed if there is no DHC
6. data or applications with the product Performing a hot restore of an operating system partition is not available See backup image If you use a base image and incrementals to back up a drive the combination of the base image and incrementals is called an image set When you restore to a given point in time the base image and all the incrementals taken up to that point in time are used for the restore It is important that all the files in an image set the base image and all the incrementals are in the same directory If any piece is missing the backup is invalid and you will not be able to restore the data incremental backup eiv2i logical partition mount a volume Glossary Backup files that contain a snapshot of the sectors that have changed on a drive since the base backup or the last incremental backup was taken Incremental backups are designated by the iv2i file extension Incremental backups are faster to create and require less drive space han full backups so they are useful if you want to back up your drive more often without using a lot of time or drive space When you restore a drive or files and olders to a point in time and you have used a base image with incremental backups the base image and the incrementals up to that point in time are used for the restore Therefore incremental backups must be saved in he same directory as the base image V2i You should not delete incremental backups because doin
7. esolved The recovery environment has only limited support for DHCP and DNS To work around this issue you can boot directly into the ecovery environment and restore the backup image from there instead of using delayed apply You can copy the contents of one hard drive to another You can copy your operating system applications and data to a new hard drive If the hard drive you are copying contains more than one partition you must copy the partitions one at a time to the new hard drive You can use the Copy Drives feature when you upgrade to a larger hard drive or when you add a second hard drive and keep the original You should not use the Copy Drives feature to set up a hard drive that will be used in another computer Before using the Copy Drive feature Before you can copy drives you must have the hardware configured correctly as follows Prepare the computer Get the manufacturer s directions for installing the drive Shut down the computer and disconnect the power cord Discharge 88 Copying Drives Before using the Copy Drive feature electricity by touching a grounded metal object Remove the computer cover Change the hard drive jumper settings to make the new hard drive the slave drive or connect it as the slave drive if you are using cable select instead of jumper settings to determine the master and slave drives y Attach the new hard drive Connect the cable so the colored stripe o
8. on page 35 See Verify a backup image on page 35 See Split a backup image file into smaller files on page 36 Monthly Full Backups A full backup image is created at the time and days of the month you specify m Base with Incrementals A base backup image is create at the time and days of the month you specify incremental backup images are created at the time and on the days of the week you specify No Save all the backup settings except the schedule schedule You can later run the backup save for job at your convenience by clicking the later Backup Job tab in the advanced view selecting the backup job then clicking Tools gt Run Job Now You can assign a schedule at a later time by selecting the backup job then clicking Tools gt Edit Job 10 Click Next 11 12 13 In the Compression drop down list select one of following compression levels None Standard Medium High If you want to determine whether a backup image file is valid immediately following its creation select Verify backup image file after creation If you want to split the backup image file into smaller files then select Divide the backup image into smaller files then type the maximum size in MB for each file For example if you plan to copy a backup image to CDs specify a file size of 700 MB or less Creating Backup Images 43 Schedule incremental backup images 14 Select Limit the number of full
9. restore location you selected in the previous step Verify backup Determines whether a backup image image before file is valid or corrupt before restore restoring it Check for file Checks the restored drive for errors system errors after restoring the backup image file after restore 74 Restoring Backup Images Restore a drive using the recovery environment Set drive active for booting 0S Restore original disk signature Makes the restored drive the active partition the drive the computer boots from db When restoring an operating system partition to a hard disk that has no other partitions you must check the box Set Drive Active for booting 0S or the operating system partition will not be active after the restore and will not boot Restores the original physical disk signature of the hard drive 12 Click Next to review the system restore options you have selected 13 In the System Restore Wizard window select Reboot after finish if you want the computer to reboot automatically after the backup image is restored 14 Click Finish 15 Click Yes to start restoring the backup image Restoring Backup Images 75 Restore drives using the recovery environment Restore drives using the recovery environment You can use the System Restore Wizard from the recovery environment to restore an entire computer that may have more than one drive You can also use the recovery
10. Backup Image Browser Double click the backup image filename to display the available drives If you are still unable to see your network after typing the server name and share name you may need to map a drive to see and browse the network From the content pane of the Backup Image Browser select the files or folders you want to restore Press lt Ctrl A gt to select all items To select a group of files that are next to each other click the top file then hold down lt Shift gt and click the last file in the list To select a group of files that are not next to each other hold down lt Ctrl gt while selecting the files On the menu bar click File gt Restore Where possible the Restore Items dialog box will automatically fill in the Restore to this folder text box with the original path when the backup image was Restoring Files and Folders 59 View the properties of a backup image created If the original location does not include a drive letter because the drive was hidden when you created the backup image you must enter a drive letter for the drive before you can restore any files or folders If the original path is unknown or you want to restore the selected files to a different location click Browse to locate the destination 9 Click Restore to restore the files View the properties of a backup image You can view the following properties of a backup image Image Description prope
11. DVD drive where the backup images will be sent If you do not have a writable CD or DVD drive this option will not appear db If you receive a message stating that there may not be enough available space at the specified location you should specify a new location rather than continuing with the Wizard and possibly not being able to save a complete backup image 6 Ifyou want to rename a backup image instead of using the default filename select a backup image 32 Creating Backup Images Manually creating a backup image See Seta compression level on page 35 See Verify a backup image on page 35 See Split a backup image file into smaller files on page 36 See Set advanced backup options on page 37 10 11 12 13 14 ilename from the list box click Rename then type a new name fa backup image spans multiple media the filenames for subsequent files will be appended with _S01 S02 and so forth For example if the default filename were C_Drive V2i the second filename would be C_Drive_S01 V2i and so on Click Next In the Compression drop down list select one of following compression levels None Standard Medium High If you want to determine whether a backup image file is valid or corrupt immediately following its creation select Verify backup image file after creation If you want to split the backup image file into smaller files then select Div
12. On the search page type a word or phrase that best represents the information for which you are looking Use the following guidelines when searching the Symantec Web site Type a single word in lowercase letters to find all occurrences of the word including partial matches For example type install to find articles that include the word install installation installing and so on Type multiple words to find all occurrences of any of the words For example type virus definitions to find articles that include virus or definitions or both Type a phrase enclosed in quotation marks to find articles that include this exact phrase Type a plus sign in front of all of the search terms to retrieve documents containing all of the words For example Internet Security finds articles containing both words For an exact match type the search words in uppercase letters To search for multiple phrases enclose each phrase in quotation marks and use commas to separate the phrases For example purchase product MAC Norton SystemWorks searches for all three phrases and finds all articles that include any of these phrases 3 Select the area of the Web site that you want to search 4 Click Search Troubleshooting Norton Ghost Check this section for possible solutions to issues that might arise with Norton Ghost Troubleshooting 97 Troubleshooting Norton Ghost Installation troubleshooting If you have pr
13. as a slave drive 94 Copying Drives Restart the computer after copying drives See Before using Change jumper settings to make the new hard drive the Copy Drive the master drive before restarting the computer feature on page 87 See Explore the Symantec service and support web site on page 95 If you need more information about resolving a problem please check the Symantec web site You should also see the Readme txt file on the product CD which also includes valuable troubleshooting information beyond what is included in this section For more information select one of the subentries for this Help topic Explore the Symantec service and support web site On the Symantec service and support Web site you can find the latest protection and program updates patches online tutorials Knowledge Base articles error codes and virus removal tools To explore the Symantec service and support Web site 1 On the Internet go to www symantec com techsupp 2 On the service and support Web page under the heading home amp home office small business click Continue 3 Follow the links to the information that you want If you cannot find what you are looking for using the links on the introduction page try searching the web site 96 Troubleshooting Troubleshooting Norton Ghost To search the Symantec service and support Web site 1 On the left side of any Symantec Web site page click search 2
14. backup image See Using the When you are running the recovery environment there support utilities are several support utilities that you can run to on page 78 troubleshoot networking or hardware issues you may 58 Restoring Files and Folders Restore files using the recovery environment See Boot a computer into the recovery environment on page 70 See Open a backup image in Backup Image Browser on page 24 See Network connectivity during a restore on page 82 encounter For example you can ping a server renew IP addresses or get information about a hard disk partition table To restore files using the recovery environment 1 2 3 Boot the computer into the recovery environment Click Advanced Recovery Tasks Click Backup Image Browser In the Open dialog box open the backup image file that contains the backup image folders or files you want to restore Drive letters under the recovery environment may not match those in the Windows environment In the tree pane double click the desired drive You can also click File gt Open to locate the backup image file you want If you are unable to see or browse the network from the Open dialog box type the name of the server and share that holds your backup images in the File name text box syntax example server_name share_name then press lt Enter gt Select a backup image file then click Open to add it to the tree pane of the
15. have opened 2 Onthe menu bar click File gt Export Backup Image 3 In the Filename text box of the Export Backup Image File window select a location where you want the backup image stored and specify the filename for the backup image file The new filename must have a v2i 50 Creating Backup Images Export a backup image extension You cannot choose the same location and filename as the existing backup image Store the backup Specify a drive and folder for image on the example E Data_Backups local computer located on the local computer where you want the backup image stored While you can save backup images locally it is generally not recommended If the computer suffers a catastrophic failure such as a primary hard drive going bad you may not be able to recover the backup image you need Consequently it is highly recommended that you save backup images to a secondary hard drive or to the network Store the backup Specify a UNC Universal Naming image on the Convention path on the network network where you want the backup image stored or click Browse to navigate to the network folder where you want the backup image stored 4 Ifyou want to split the backup image click Divide the backup image into smaller files for archiving then select the maximum megabyte size for each file from the drop down list For example if you plan to copy a backup image to CDs specify a file size of 700 or less Th
16. history for each drive and Norton Ghost related event messages From the basic view you can choose to back up a drive immediately The advanced view lets you create backup jobs to schedule backups for the future and choose a regular schedule to repeat backups To change view to basic or advanced In Norton Ghost do one of the following Click View gt Advanced to change to the advanced view Click View gt Basic to change to the basic view Events viewer You can use the Events viewer to display information errors or warnings that occur within the product To display the Events viewer In the advanced view of Norton Ghost click the Events tab 20 Basics Work with basic features View backup history of a drive You can view the backup image history of a drive and general status information such as the backup and compression type and where the image is stored You can also view a chronological history of all the backup images taken of selected drives even if the backup image has been deleted from the storage location including the original location of each backup image file The history file of backup images is written to a subdirectory under the default installation directory Program Files Symantec Norton Ghost Agent History The picture icon next to each drive letter gives you a quick visual indication as to the type of backup that is being created full baseline or incremental To view back
17. iseen siyti 48 DeletinS DaCKUPS ss ernennenars kan 51 Restoring Files and Folders Restore files from a backup image ou 54 Edit files within a backup image oe 55 Mount a drive within a ackup eeeccccccccccccs 55 Dismount a backup drive Restore files using the recovery environment 57 View the properties of a backup image eseeee 59 View drive properties of a backup image uu 60 View a file within a backup image esses 61 Restoring Backup Images Restore a backup image ou esesesssessecseesseeeseeseeesneeseeeses 65 ReStore Options ienes 68 Boot a computer into the recovery environment 70 Chapter 7 Appendix A Appendix B Glossary Index Contents Restore a drive using the recovery environment 72 Restore drives using the recovery environment 75 Add edit and remove image files Restore drives using a system index file Using the support utilities 2 eeeseeseeesseeeneeeseeenees Recovery environment troubleshooting ceee How does the recovery environment work 81 Run USB GevicesissisiecciscessesdornalisdelanGdecicsets Network connectivity during a restore Edit the boot Ti file ipi Qecastetiaceccasaplidcecoeaye Getting a static IP address eeeeeeeteeteeeees Using a delayed apply with no DHCP Copying Drives Before using the Copy Drive feature 00 eee 87 Copy one hard drive to another hard drive 90 Copy Dr
18. low close to the hardware level The Norton Ghost agent is an example of a service An index file that is saved as part of a backup set to ensure that the base backup and the incremental backups are correctly associated with one another The sv2i file must be in the same directory as the v2i and iv2i files to ensure that backups can be restored See recovery environment UNC Universal Naming Convention V2i Glossary A method used to identify folders files and programs on a network computer A UNC path begins with two backslashes and is followed by the server name the share name and usually the directory and or the filename For example server_name share_name backup_name v2i A backup image is saved with the v2i extension The v2i file includes all the data operating system applications data and settings needed to restore the drive to the state it was in when the backup was performed Both full backups used stand alone and baseline backups used with incremental backups must have a v2i extension 123 124 Glossary Index Symbols AV2i files 121 NET Framework 97 SV2i files 37 50 122 V2i files 123 A activating Norton Ghost 15 Active Directory definition 119 adding a password to a backup image 51 advanced options 32 43 advanced view 19 advantages of different backup locations 34 Agent checking the status of 100 dependencies viewing 111 113 Microsoft Services 108 set securit
19. mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged Printed in the United States of America 10 9 8 765 43 2 1 Chapter 1 Chapter 2 Chapter 3 Feature Summary Backing up and restoring your compute 0 7 What s new in Norton Ghost u ccceecceceesessecseesesteseeseeneens 8 How does Norton Ghost work ecceesessesessesteseeeeteesees 10 Installing Norton Ghost System requirements essssseseseseerserseresrceeesersereeecesesecseese 11 Supported file systems and removable media 12 Support for older Windows versions 0 12 Install Norton Ghost 0 eseesseessesseeseeseeesseseeesneeseeesneess 13 After ims tala tony ss czcccccsssssscsecsss cavecaodevastapeensdevsstbnactaconsetse 14 Activation protects YOU uu eeceeseesstessneesseessneense 15 When to activate your Product seeeseesseeseeees 15 Basics Start Norton GHOSt tecssssccstesciecacsesesteandatvas metres 17 Start Norton Ghost from the tray icon 17 Check the version NUMDED ssecsesssesseeseereeereeseeers 18 Work with basic features sescsesesssesesseeestseeseeeeseees 19 Basic and advanced views sessssscssesseereereereees 19 Events viewer wl View backup history of a drive owe 20 Set default backup location 0 0 eeeseeeseesererees 21 Set notification oo eceesseecseecseeeseeeseeeseeeseeeceeecneesneeseees Mana
20. only the hard disk sectors that have changed since the previous base image or previous incremental The Backup Job Wizard does not let you save a baseline backup image with incrementals to removable media It requires the least amount of time to create compared to full backups and makes better use of storage media A baseline image differs from a full backup image in that incremental tracking is turned on for the selected drive A baseline image is associated only with its own incremental backups If you use the base with incrementals option to back up a hard drive when you restore to a given point in time the baseline image plus all the incrementals taken up to that point in time are used for the restore For example suppose you have a baseline image with eight incremental backups You decide to restore to the point in time that the fourth incremental was taken When you restore the baseline image and the first four incrementals are used to restore the backup amp d The baseline image and all associated incrementals must remain together in the same folder If any piece is missing the backup image set becomes invalid and you will not be able to restore the data Run a scheduled backup job immediately You can use Run Job Now to immediately create a full backup image a baseline backup image or an incremental backup image of the drive s most recent changes For example you can take a full backup image of a drive eve
21. the recovery environment see Recovery environment troubleshooting on page 81 For information about the using the advanced support utilities under the recovery environment see Using the support utilities on page 78 Restore files from a backup image See Start Backup Image Browser on page 23 If you are able to run the operating system on a troubled computer you can use the Backup Image Browser to restore individual files or folders from a backup image all with zero downtime to the computer This method of recovery sometimes known as a hot restore is useful if you have traced the cause of a computer failure to a certain file or folder of files or you have simply lost important data files and do not want to restore an entire backup image using the Restore Drive Wizard If your backup image is on removable media you can copy the segments of the backup to a fixed drive and restore files from the fixed drive To restore files from a backup image 1 Inthe tree pane of the Backup Image Browser double click the backup image file that contains the drive with the folders or files you want to restore 2 Double click the desired drive Restoring Files and Folders Mount a drive within a backup 3 Select the files or folders you want to restore Press lt Ctrl A gt to select all items To select a group of files that are next to each other click the top file then hold down lt Shift gt and click the last fil
22. then click Open to add it to the text field For example machine_name share_name In the System Restore Wizard click Next In the Connect As window type a domain or computer name user name and password then click OK to return to the Wizard If you are still unable to see your network after Restoring Backup Images 73 Restore a drive using the recovery environment typing the computer name and share name you may need to map a drive to see and browse the network See Network 7 Ifthe backup image is password protected type the connectivity during password in the Password text box then click OK a restore on i page 82 8 Click Next In the Restore Destination window select the destination where you want to restore the backup image file Some of the drives listed may be invalid selections because there is not enough free space for the restored backup image file or because you do not have rights to the drive If you want to free up disk space select a drive then click Delete Drive This will free space if a single volume space on the hard drive is not adequate db When you click Delete Drive the drive is only virtually deleted at that point the actual deletion of the drive takes place after you click Finish in the Wizard 10 Click Next See Restore 11 In the Restore Options window select or deselect the options on restore options you want page 68 The actual options available will depend on the
23. used within the drive Size The total size in megabytes of the drive This total includes both used and free space Unused space The amount of free or unused space in megabytes within the drive To view the drive properties of a backup image 1 Inthe tree pane of the Backup Image Browser double click the backup image file that contains the desired drive 2 Select a drive 3 Doone of the following On the menu bar click File gt Properties Restoring Files and Folders 61 View a file within a backup image a Right click the backup image file and click Properties View a file within a backup image You can open a backup image file in Backup Image Browser to view its contents in the program associated with that file type If a particular file type is not registered for viewing in a program the Microsoft Open With dialog box is displayed You can then select the program that you want the file to open in You cannot view encrypted files system EFS NTFS volumes using Backup Image Browser To view a file within a backup image 1 In the tree pane of the Backup Image Browser double click the backup image file to reveal the list of drives In the tree pane select a drive In the content pane double click a folder that contains the file you want to view Select the file then click File gt View The View option is dimmed unavailable if you selected a program file that has a exe dll o
24. you should specify a new location rather than continuing with the Wizard and possibly not being able to save a complete backup image Because backup jobs are designed to run without user intervention possibly when the computer is unattended you cannot save incremental backups directly to removable media Creating Backup Images 41 Schedule incremental backup images 7 Torename a backup image instead of using the default filename select a backup image filename from the list box click Rename then type a new name By default filenames for scheduled full backups or base images will be appended with 001 v2i 002 v2i and so forth Filenames for incremental backups based on the base image will be appended with _i001 iv2i i002 iv2i and so forth So if your base image were called C_Drive001 v2i the first incremental backup would be called C_Drive001_i001 iv2i 8 Click Next 9 Specify the frequency and time of the backup images Your options are Once One full backup image is created at the date and time you specify This option applies to full backups only Weekly Full Backups A full backup image is created at the time and days of the week you specify Base with Incrementals A base backup image is created at the time and days you specify incremental backup images are created at the time and interval you specify 42 Creating Backup Images Schedule incremental backup images See Seta compression level
25. 2i file If you are creating a backup of thousands of files on a computer that has low memory splitting the backup image into smaller segments may help speed the process If you are creating a backup directly to removable media you do not need to select this option the backup will be split into multiple files automatically to fit on the media you selected Does not apply to scheduled back ups If a backup image is divided into multiple files the filenames for subsequent files will be appended with _S01 S02 and so forth For example if the default filename were C_Drive V2i the second filename would be C_Drive_S01 V2i and so on Set advanced backup options You can set the following additional options when creating a backup image Option Action Use This option sets a password on the backup image Passwords password can use standard characters not extended characters or symbols Use characters with an ASCII value of 128 or lower A user must type this password before restoring a backup or opening it in the Backup Image Browser Ignore bad This option lets you create a backup even if there are bad sectors sectors on the hard drive Although most drives do not have during copy bad sectors the potential for problems increases during the lifetime of the hard drive Disable SmartSector technology speeds up the copying process by only SmartSector copying clusters and sectors that contain data However in Copy
26. 8s symantec Norton Ghost User s Guide Norton Ghost User s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 9 0 PN 10281781 Copyright Notice 2004 Symantec Corporation All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 Trademarks Symantec the Symantec logo Norton Ghost and Norton PartitionMagic are U S registered trademarks of Symantec Corporation SmartSector and LiveUpdate are trademarks of Symantec Corporation Microsoft MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation IBM OS 2 and OS 2 Warp are registered trademarks of International Business Machines Corporation Other product names
27. DHCP server down during restore 82 using delayed apply 86 disabling backup schedules 47 disk media supported 12 dismounting backup drives 57 displaying backup properties 59 volume properties 60 displaying warnings and errors 19 dividing a backup image into smaller files 32 42 50 dividing backup images into smaller files 36 DNS using delayed apply 86 drive letter assigning to a backup image file 55 drives copying 87 dismounting 57 mounting 55 RAM no support for 12 restoring multiple 72 dual boot systems backing up 38 Index 127 DVD see removable media DVD drive booting from 102 DVD support 9 dynamic disk support 12 dynamic volumes 107 E editing files in backup images 55 email notification setting 22 emptying backup history 20 erasing backup history 20 error messages 104 setting notification for 22 errors viewing 19 Events tab log file history 110 Events viewer 19 exporting backup images 48 F features new 8 file systems supported 12 filenames base and incremental backups 41 spanned backup images 32 37 files editing from within backups 55 restoring 53 54 restoring individual 57 FireWire support 9 folders restoring 53 57 full vs incremental backups 44 G Ghost image files opening 24 glossary 119 H Help using 27 history 128 Index backup viewing 20 backup deleting 20 hot backups 9 image files managing 23 ImageBrowser see Backup Image Browser images see backups ima
28. Ghost agent and Windows Services The Norton Ghost agent runs as a service rather than as a desktop application Running the agent as a service allows scheduled backup jobs to run even if no one or an unprivileged user is logged on to the computer Because the agent runs as a service you can use the Services tool in Windows if you ever need to start stop configure the password or troubleshoot the agent Checking the agent in Services can be an invaluable tool to solving a problem with the software If the agent is not starting on a computer you will have problems creating and restoring backups Using the Services tool you can manage the agent in the following ways Start stop or See Start Stop or Restart the agent disable the agent service on page m on local and remote computers Configure the See Add users who can back up a username and computer on page 48 password used by the agent Set up recovery For example you can restart the actions to take agent automatically or restart the place if the agent computer on computers running fails to start Windows XP or Windows 2000 only See Set up recovery actions when the agent fails to start on page 112 Viewing the status of a agent There are several methods you can use to open Services to view the status of the agent Use the method that is most convenient for you Troubleshooting 109 Error messages To view the status of t
29. P service available when you start the recovery environment However if it does not display you can open it from the recovery environment To display the Network Configuration window 1 In the recovery environment main window click Advanced Recovery Tasks 2 Click Utilities 3 Click Network Configuration To get a static IP address 1 Inthe list box of the Network Configuration window select IP 1 2 Click Modify 3 Specify a unique IP address and subnet mask for the computer you are restoring Be sure that the subnet mask matches the subnet mask of the network segment 4 Click OK twice to return to the recovery environment main window 5 Click Advanced Recovery Tasks gt Utilities gt Ping Remote Computer 6 Specify the address of a computer you want to ping on the network segment using one of the following See To map a network drive on page 86 See To get a static IP address on page 84 Restoring Backup Images Recovery environment troubleshooting formats Usually it will be the computer that holds the backup image you want to restore Computer Specify a computer name and domain if name and you are using an Active Directory domain domain to resolve computer names For example computersb domain com 7 Click OK If you specified a computer name or computer name and domain as the address method as described in the table above make note of the IP address that is returned from the computer you a
30. To correct this condition reinstall the product Cannot retrieve drive information The Symantec mount manager did not recognize the drive as a mounted backup image This error is most commonly reported when another process is attempting to dismount the drive The error may also occur if the drive is corrupt Close all Symantec products and retry the dismount operation If the problem persists reboot the computer to allow Windows to re enumerate all mounted drives Cannot dismount drive Please verify the drive is not locked by another process The Symantec mount manager was unable to dismount the drive To resolve the error make sure there are no open files on the drive and that the drive is not locked by another application General error messages If you receive an error message you may find the solution here Otherwise check the Symantec web site using the generated error code Error EC8A0001 The engine has not been initialized This error is caused by updated firmware on QLogic drives conflicting with the QLogic driver on the product CD In other cases it could also be caused by any SCSI conflict with particular drivers on the product CD 106 Troubleshooting Error messages See I cannot Try loading the driver manually access the local g k y drive where my If the error continues contact technical support with an backups are SMEdump file PARTINFO file and system information saved on file if available Additi
31. Windows and encounter an error you will have to boot into the recovery environment and start the System Restore Wizard to manually restore the backup When you restore a system drive under Windows the restore may not complete successfully if the recovery environment assigns different letters to drives other than what was assigned under Windows This discrepancy is sometimes caused by USB and FireWire devices or CD devices or if you have manually changed drive letter assignments Under Windows fixed drives are assigned first under the recovery environment removable drives are assigned first The work around is to restore the backup 101 102 Troubleshooting Troubleshooting Norton Ghost manually from the recovery environment using the System Restore Wizard Recovery environment troubleshooting can t boot the See Boot a computer into the recovery environment on page 70 Check here for suggestions to help resolve problems that are encountered while running Symantec Recovery Disk You should also see the Readme txt file on the product CD which also includes valuable troubleshooting information beyond what is included in this section computer from the CD To run the recovery environment you must be able to boot your computer from the Norton Ghost CD or the Symantec Recovery Disk CD available with Norton SystemWorks Premier To boot your computer from the product CD 1 Turn on your computer 2 Whil
32. a backup image from the recovery environment How does the recovery environment work Run USB devices Network connectivity during a restore Getting a static IP address Using a delayed apply with no DHCP How does the recovery environment work Occasionally a computer failure can leave the operating system intact but you cannot restore a backup image with just a reboot Or sometimes a computer failure has 82 Restoring Backup Images Recovery environment troubleshooting made the operating system entirely inoperative making a restoration seemingly impossible For these types of situations you simply reboot the computer using the Norton Ghost 9 0 CD or the Symantec Recovery Disk CD available with Norton SystemWorks Premier The computer automatically boots into the recovery environment and lets you run among other things the System Restore Wizard to restore a backup image or the Backup Image Browser to perform a file level restore The recovery environment makes restoring backup images possible under almost any computer disaster Following the restoration of a backup image the computer is automatically rebooted and restored to its previous usable state Run USB devices To enable a USB device while you are running from the recovery environment you must first attach the device then boot the computer into the recovery environment Network connectivity during a restore The following information only applies if
33. a good backup also lets you restore individual files and folders if necessary Using Norton Ghost protects you from the following problems Poorly performing software Faulty Internet downloads Hard drive failure Files accidentally deleted or overwritten Corrupted files 8 Feature Summary What s new in Norton Ghost What s new in Norton Ghost Norton Ghost 9 0 includes the following new features Symantec A graphical secondary boot Recovery Disk environment or operating system that gives you the minimal functionality needed to access backup image files on a secondary hard drive on your local computer or on your network and restore them This environment is typically used when a drive cannot be restored from within Windows or when the computer has suffered a catastrophic failure and you need to restore the entire hard drive The recovery environment is available on the Norton Ghost CD or on the Symantec Recovery Disk CD part of Norton SystemWorks Premier Feature Feature Summary 9 What s new in Norton Ghost Description Hot backups Tray icon LiveUpdate Shrink on restore for FAT FAT32 and NTFS Backup image compatibility Ability to save backups to USB and FireWire drives and to DVD Backup without interrupting your activities in Windows No need to reboot to DOS even when backing up your operating system partition Ghost adds an icon to the Windows system tr
34. ace You may also be able to run executable programs that exist within the mounted backup image 55 56 Restoring Files and Folders Mount a drive within a backup When a drive is mounted you can set it up as a shared drive Users on a network can connect to the shared drive and restore files and folders from within the backup image You can mount one or more backup images at a time The drives will remain mounted until you dismount them or restart the computer Mounted drives do not take up extra hard disk space All security on NTFS volumes remains intact when it is mounted It is not necessary to mount a drive to restore files or folders from within a backup image Any data written to a mounted V2i drive including creating editing or deleting files will be lost when the drive is dismounted To mount a drive from Backup Image Browser 1 Inthe tree pane of the Backup Image Browser select the backup image file that contains the drive you want to mount 2 On the menu bar click File gt Mount V2i Drive 3 Inthe Mount V2i Drive window select the drive label you want mounted 4 In the Drive letter drop down list select a letter that you want associated with the drive 5 Click OK To mount additional drives repeat the steps 1 5 To mount a drive from Windows Explorer 1 In Windows Explorer navigate to a backup image file N Right click the backup image file then click Mount 3 Inthe Mount V2i D
35. agent can start without user intervention the Status area in the Task pane of the console will say Ready when the agent has successfully started You can also test that the agent is starting automatically by looking in Services and checking the status and restarting the service if necessary If the Startup type is set to automatic you should try starting the agent again see Start Stop or Restart the agent service on page 111 Use caution Changing the default settings for services when might prevent key services from running changing correctly It is especially important to use default caution when changing the Startup Type settings for and Log On As settings of services that the agent are configured to start automatically Changing the default agent properties may prevent the console from running correctly In particular you should use caution when changing the default Startup type and Log On settings of the agent since it is configured to start and typically log on automatically when you open the console Troubleshooting 111 Error messages Start Stop or Restart the agent service See Viewing the status of a agent on page 108 To start stop or restart the agent service you must be logged on as an administrator If your computer is connected to a network network policy settings may also prevent you from completing this task Some instances of when you may need to start stop or rest
36. art the agent service include the following Restart You have just changed the username or password or both you use to log on to the agent service or you used the Security Configuration Tool to give additional users the ability to back up computers See Add users who can back up a computer on page 48 To start stop or restart the Agent 1 Inthe Services window select Norton Ghost under the Name column 2 Do one of the following Click Action gt Stop Stops the agent 112 Troubleshooting Error messages Stopping the agent service will prevent you from creating or restoring backups from the console If you stop the agent service then start the console the agent will restart automatically and the Status in the Task pane of the console will indicate that it is Ready to perform a task If you stop the agent service while the console is open you will receive an error message and the console will be disconnected from the agent In most cases you can click Reconnect from the Task pane of the console to restart the agent Set up recovery actions when the agent fails to start See Viewing the status of a agent on page 108 You can specify the computer s response if the agent fails to start Recovery actions are available only on target computers that are running Windows 2000 or Windows XP To set up recovery actions 1 Inthe Services window select Norton Ghost under the Name colum
37. ay By default the Ghost system tray icon appears in the lower right corner of your computer monitor Right click this icon to open a menu containing frequently used Ghost features Use your Internet connection and LiveUpdate to obtain program updates for your computer LiveUpdate updates all Symantec products on your computer Smaller drives can be used when restoring backup images when space is available Take advantage of the new Norton Ghost 9 0 capabilities and backup image file format v2i and still be able to access and restore backup images created by earlier versions of Drive Image pqi and Norton Ghost gho With Norton Ghost you can save backups to USB and FireWire drives and to DVD as well as to a local drive network drive or other removable media such as CD R CD R W Zip or Jaz drives Feature Summary How does Norton Ghost work Mount backup Mount a backup image as a drive letter images that appears in Windows Explorer and My Computer for quick recovery of folders and files Operating Norton Ghost 9 0 is supported on system Windows XP 2000 operating systems support Symantec also includes Norton Ghost 2003 for customers who still use Windows 9x Windows Me or Windows NT 4 0 Workstation For information about Norton Ghost 2003 see the product s online help or refer to the Norton Ghost 2003 manuals which are included on the Norton Ghost 2003 CD How does Norton Ghost work
38. ble to recover data from the remaining backup files in that set 52 Creating Backup Images Deleting backups There are two different methods you can use to restore files and folders on a computer Each restore method as described in the table below takes into account the functionality that is or is not available on the computer In many instances you do not need to take the computer down to complete a restoration db Before you can restore a computer you must have a backup image already created You cannot restore data on a computer if a backup image of that computer does not exist You can boot into the operating system on the computer but you have lost data programs or hardware files on a drive excluding operating system files Restore selected files and folders from a backup image using Backup Image Browser within Windows See Restore files from a backup image on page 54 The computer does not requires a restart before you can access files 54 Restoring Files and Folders Restore files from a backup image You cannot boot into the operating system and you have lost hardware data or program files on a Restore selected files and folders from inside a backup image using Backup Image Browser from the recovery environment See Restore files using the recovery environment on drive page 57 For tips and troubleshooting information when you are restoring from
39. ckups 67 pP PARTINFO 79 PARTINNT EXE 78 passwords adding to a backup image 51 adding to backup images 37 path specifying default for backups 21 permission granting other users to back up 48 PING EXE 78 PQBOOT32 EXE 78 PQRE cannot browse or see network 72 properties backup 59 volume 60 pros and cons of different backup locations 34 pros and cons of different storage options 33 PTEDIT32 EXE 78 quality of backup checking 32 42 quick reference 26 R RAM drives 12 readme file 27 recovering backups 65 recovering files from within a backup 54 recovery environment booting from the product CD 102 how does it work 81 mapping network drives from 82 Index 129 NIC drivers supported 103 restoring backups with 72 see recovery environment storage devices supported 103 testing after Norton Ghost installation 14 troubleshooting 102 utilities 78 recovery environment boot into 70 Recovery wizard 72 removable media 12 advantages and disadvantages 34 backup images split across 31 33 creating backups for copying to removable media later 36 saving backups to 31 33 saving incremental backups to 40 splitting a backup image for archiving exporting 48 supported 12 supported drives 11 12 removing backup history 20 removing backup schedules 47 reports log file 110 requirements system 11 restarting Agent 111 Restore Drive wizard 65 restoring backups 65 from spanned media 54 options 67 recovery environment exp
40. cluding the original drive location of each backup image file You can also use the recovery environment to perform a bare metal recovery of a computer if you have suffered a catastrophic hard drive failure To restore multiple drives using a system index file See Boot a 1 Boot the computer into the recovery environment pens r taana In the recovery environment main window click environment on Advanced Recovery Tasks page 70 3 Click System Restore Click Restore drives then click Next 5 Inthe Restore Type window click Multiple drives using system index file sv2i then click Next 6 In the System Index File window do one of the following Type the full path to the system index file sv2i Click Browse to navigate to the system index file The system index file is in the same location as the backup image file you want to restore 7 Click Next In the Backup Images to Restore window do one of the following Select the filenames of the backup images you want to restore from the list box By default all backup images are selected See Add edit and m remove image files on page 75 Add edit or remove backup image files Select Reboot after finish if you want the computer to reboot automatically after the backup images are restored 9 Click Finish 10 Click Yes to start restoring the backup images 78 Restoring Backup Images Using the support utilities Using the support utilities When yo
41. d in the glossary which is also available in the User s Guide PDF Use online Help Readme file Help is available throughout your Symantec product Help buttons or links to more information provide information that is specific to the task that you are completing The Help menu provides a comprehensive guide to all of the product features and tasks that you can complete To use online Help 1 At the top of the main window click Help gt Contents 2 Inthe Help window in the left pane select a tab Your options are Contents Displays the Help by topic Index Lists Help topics in alphabetical order by key word Search Opens a search field in which you can enter a word or phrase The Readme file contains information about installation and compatibility issues It also contains technical tips and information about product changes that occurred after this guide went to press It is installed on your hard drive in the same location as the product files To read the Readme file 1 In Windows Explorer double click My Computer 2 Double click the hard disk on which you installed Norton Ghost In most cases this will be drive C 28 Basics For more information 3 Click Program Files gt Symantec gt Norton Ghost gt Shared gt EN or Program Files gt Norton SystemWorks gt Norton Ghost gt Shared gt EN Norton SystemWorks Premier only 4 Double click Readme txt The file opens in Notepad or your default w
42. drive If you want to free up disk space select a drive then click Delete Drive Deleting drives lets you select the space previously used by more than one drive This will free space if no single drive is adequate When you click Delete Drive the drive is only virtually deleted at that point the actual deletion of the drive takes place after you click Finish in the Wizard Click Next Select or deselect the restore options you want To edit the list of backup images 1 In the Backup images to restore window select a filename from the list of backup images you are restoring Click Change Do one of the following Specify a new path to the backup image Select a new backup image filename Select a new restore destination Select new restore options To remove a filename from the list of backup images 1 In the Backup images to restore window select a backup image filename 2 Click Remove Restore drives using a system index file You can use the System Restore Wizard from the recovery environment to restore an entire computer that Restoring Backup Images 77 Restore drives using a system index file may have more than one drive This type of restore uses a system index file sv2i to reduce the amount of time needed to restore the drives Each time a backup image is created a system index file is saved along with it The system index file contains a list of the most recent backup image files in
43. e having problems booting your computer from the Symantec Recovery Disk CD Your computer must be able to boot from the Norton Ghost CD or the Symantec Recovery Disk CD available with Norton SystemWorks Premier You must have the necessary storage drivers to access your backups for a restore See I can t boot the computer from the CD on page 102 See I cannot access the local drive where my backups are saved on page 103 Installing Norton Ghost 15 Activation protects you You must have the necessary NIC See I can t access the network drive drivers to access files on a network where my backups are saved on page 103 You may need to use information See I don t know the system about your system that you would information that I m required to not generally know enter on page 97 Activation protects you Product activation is a technology that protects users from pirated or counterfeit software by limiting use of a product to those users who have acquired the product legitimately Product activation requires a unique serial number for each installation of a product You must activate the product within 30 days of installing it Product activation is completely separate from registration When to activate your product When you first run the software you are asked to read and accept the license agreement and enter a serial number to activate the product If you choose no
44. e in the list To select a group of files that are not next to each other hold down lt Ctrl gt while selecting the files you want 4 On the menu bar click File gt Restore Where possible the Restore Items dialog box will automatically fill in the Restore to this folder text field with the original path when the backup image was created If the original location does not include a drive letter because the drive was hidden when you created the backup image you must enter a drive letter for the drive before you can restore any files or folders If the original path is unknown or you want to restore the selected files to a different location click Browse to locate the destination 5 Click Restore to restore the files When file restoration is complete you are returned to the Backup Image Browser main window Edit files within a backup image You can open files from within a backup image However you must restore a file from within a backup before making modifications to it or your changes will be lost Mount a drive within a backup You can mount a drive within a backup image file v2i iv2i or pqi by assigning it a drive letter that is visible from Backup Image Browser and Windows Explorer You can perform a variety of tasks on the drive such as run ScanDisk or CHKDSK perform a virus check copy folders or files to an alternate location or simply view disk information about the drive such as used space and free sp
45. e the computer is starting watch for a prompt that tells you how to access the BIOS Generally you will need to press lt Del gt lt F1 gt lt F2 gt or lt F10 gt 3 From the BIOS screen choose the Boot menu The boot devices will be listed 4 Change the CD or DVD drive to be the first boot device in the list 5 Save the changes and exit the BIOS setup When you boot your computer with the product CD in the drive you will see a prompt telling you to press any key to boot from CD If you do not press a key your computer will attempt to boot from the next boot devices listed in the BIOS There is only a short delay when the prompt to press a key is displayed so you need to watch carefully as the computer starts 6 Press a key and the recovery environment will start Troubleshooting 103 Troubleshooting Norton Ghost cannot access the local drive where my backups are saved You may need to load drivers for the storage device where your backups are saved as part of booting to the recovery environment To access the local drive 1 Boot your computer using the Norton Ghost CD or the Symantec Recovery Disk CD available with Norton SystemWorks Premier See Supported 2 When you see the prompt Press any key to boot from storage devices CD immediately press lt F6 gt hard on If you press a different key you will not have an opportunity to load special drivers By pressing F you can add storage drive
46. ed Doing so will cause unexpected results Manually creating a backup image You can create a backup image manually This is particularly useful if you are about to install a new product some critical files have changed or many file changes have occurred in a session and you need to create a backup immediately This is also useful if you want to make an initial backup image of a computer to 30 Creating Backup Images Manually creating a backup image See Schedule incremental backup images on page 38 See Back up databases on page 47 amp ensure it is successful then use the Schedule Incremental Backups Backup Job Wizard feature to automate the creation of any subsequent backups If you prefer to schedule the creation of backup images instead of creating them manually use the Backup Jobs Wizard Norton Ghost supports saving backup image files to a network hard disk or to a local hard disk including USB and FireWire drives Zip JAZ SuperDisk and magneto optical It does not support saving backup image files directly to a tape drive To save backups to tape save the backup to another drive then use your existing tape backup strategy to save the backup image to tape During the creation of backup images you should exit any partitioning software that is running such as Norton PartitionMagic You can use Norton Ghost to back up a database To manually create a backup image 1 Inthe basic
47. environment to perform a bare metal recovery of a computer if you have suffered a catastrophic hard drive failure To restore multiple drives See Boot a 1 Boot the computer into the recovery environment onan al 2 In the recovery environment main window click environment on Advanced Recovery Tasks Page 70 3 Click System Restore 4 Click Restore drives then click Next 5 In the Restore type window click Multiple drives then click Next See Add edit and 6 Inthe Backup images to restore window do one of the remove image following nina Ott page Ts Add a backup image file Edit a backup image file Remove a backup image filename 7 Inthe Backup Images to Restore window select Reboot after finish if you want the computer to reboot automatically after the backup images are restored 8 Click Finish 9 Click Yes to start restoring the backup images Add edit and remove image files To add a backup image file 1 Inthe Backup images to restore window click Add then specify the location of the backup image file 2 Click Next 76 Restoring Backup Images Restore drives using a system index file See Restore options on page 68 In the Restore Destination window select the destination where you want to restore the backup image file Some of the drives listed may be invalid selections because there is not enough free space for the restored backup image file or because you do not have rights to the
48. ersion number checking 18 version checking 18 view changing 19 views basic and advanced 19 virus check performing on a backup image file 55 volume properties 60 wW warnings viewing 19
49. es that the drive is not available for backing up This is usually because the drive has been deleted or the entire hard disk has been removed from the computer since you installed Norton Ghost Click Next 39 40 Creating Backup Images Schedule incremental backup images See Select a 6 Select the location option where you want the backup storage location for images stored Your options are backup images on page 33 Local file Stores the backup images on the computer that is being backed up Specify a drive and folder for example E Data_Backups It is possible to save the backup image to the same drive that you are backing up however it is not recommended because as the number or size of backups grows you will have less disk space available for regular use Also the backup image itself will be included in subsequent backups of the drive increasing the size of those backups Saving the backup to a separate drive or a network location eliminates this problem Network Stores the backup images on the network file Specify a UNC path server share to a folder on the network where you want the backup image stored or click Browse to navigate to the network folder Click Next In the Connect As window type a domain or computer name user name and password then click OK to return to the Wizard If you receive a message stating that there is not enough available space at the specified location
50. from a restored system as it did from the original configuration Schedule incremental backup images You can create backup jobs to automate the creation of backup images using a daily weekly or monthly schedule This method is useful if you want to create full backup images during off hours when you are not present or if you want to create a baseline with incremental backup images without interrupting your normal workflow The computer must be turned on to See Manually creating a backup image on page 29 See Back up databases on page 47 See Select a backup type on page 44 Creating Backup Images Schedule incremental backup images perform a backup but Norton Ghost does not need to be running If you prefer to manually create full backup images use the Drive Backup Wizard You can use Norton Ghost to back up a database To schedule a backup image 1 In the basic view of the Norton Ghost window click Tools gt Schedule Incremental Backups Click Next In the Backup Type window select the type of backup images you want to create Select one or more drives to back up Shift click to select a group of contiguous drives or Ctrl click to select non contiguous drives A separate backup image file will be created for each drive you select You can Click a drive letter to view a graphical representation of the drives used and total free space A drive with a red X next to it indicat
51. g so invalidates the whole backup image set An incremental backup image Incremental backups work with a base backup image a v2i file to provide restore capabilities to the point in time that the incremental backup was taken For example if you took a base backup image on Friday night and an incremental backup image on Wednesday morning later you could restore files folders or an entire drive from the base and incremental backups It is important that the base image v2i and all the incrementals iv2i are in the same directory If any piece is missing the backup is invalid and you will not be able to restore the data a A contiguous area inside an extended partition that can be used by the operating system to store and retrieve files The operating system typically assigns a letter for example D E to the logical drive b Any partition CD or other storage device that contains a file system and is assigned a drive letter The ability to see and use a volume within a backup image that is physically located somewhere else on the network The volume has a drive letter assigned to it so it looks like it is a part of the local computer system Though a mounted volume is read only you can open files and folders scan for viruses and even run some executables from within a mounted volume 121 122 Glossary primary partition protect drive recovery environment remote computer service SV2i Syma
52. g tasks based on your scenario i Restore a drive using the recovery environment on page 72 i Restore drives using the recovery environment on page 75 i Restore drives using a system index file on page 76 The computer requires a restart before you can access files 0 The recovery environment requires a minimum of 256 MB of RAM to run Restoring Backup Images 65 Restore a backup image Restore a backup image If you are able to access the operating system on a roubled computer you can use the Restore Drive Wizard o restore an entire backup image of a data drive with no rebooting This method of recovery known as a hot restore is useful if you have experienced the complete oss of a data drive You can restore a full image or a base image by selecting a v2i file or you can select an incremental backup iv2i ile that was taken at the point in time to which you want o restore the drive If you select an incremental backup he restore process will automatically detect any previous incrementals and the base image associated with that incremental Any drive that you restore can be automatically resized smaller to fit the selected destination assuming the amount of data in the partition does not exceed the size of the destination drive For example if you have a backup image of a 6 GB drive that contains 3 GB of data and you want to restore the backup to a 4 GB drive the 6 GB drive being
53. ge Browser Backup Image Browser is started from the Windows Start menu 24 Basics Work with basic features To start Backup Image Browser 1 On the Windows Start menu click Programs gt Norton Ghost gt Backup Image Browser By default the Open dialog box is displayed each time you start Backup Image Browser 2 To open an image file do one of the following In the Open dialog box select a backup image file to open In the Open dialog box click Cancel then select a recently opened backup image file from the File menu All the features of Backup Image Browser are accessed from the main program screen or by right clicking anywhere in the tree pane or content pane Open a backup image in Backup Image Browser You can open an image file within Backup Image Browser or from Windows Explorer Ghost image files gho that were created with previous versions of Norton Ghost are opened in Ghost Explorer To open an image file 1 In Backup Image Browser click File gt Open 2 Navigate to a backup image file you want to open and view 3 Double click the backup image file The File menu on the menu bar maintains a list of the most recently opened backup image files You can also double click a backup image file from Windows Explorer to open it directly in Backup Image Browser Use the tree pane The left pane in the Backup Image Browser shows a hierarchical tree view of all the backup image files that you
54. ge image files oo eeeeeseeessesseeseesteeseeseesees Keep current with LiveUpdate When you should update Obtain updates using LiveUpdate eee 26 Obtain updates from the Symantec website 26 4 Contents Chapter 4 Chapter 5 Chapter 6 For more information 0 ccccccssesssseesessesseseeseesesteseeseene 26 Look up glossary terms cessessessesseeseeseeseeeees 27 Use online Help sescccscccostscccenavaccsccinerasecsiecraeveees 27 ReAdME TO oesdcscccscscccscesacssesesdeciasvessssboossassvossvtactsovesone 27 Access the User s Guide PDF wu cceccccceeceseeseeeee 28 Creating Backup Images Manually creating a backup image ccsecsecsseesseeeeee 29 Select a storage location for backup images 33 Set a compression level eeeeceessessesseestestesseeseees 35 Verify a backup image ou esecseeseeseeceterneereeereees 35 Split a backup image file into smaller files 36 Set advanced backup Options 37 Back up dual boot systems Schedule incremental backup images eseeeeee 38 Verify that a backup completed s 43 Selecta backup type cnascreccoessssssseeceseseassseaseneraneseniers 44 Run a scheduled backup job immediately 0 0 00 45 Edit a backup job schedule 00 eee Delete a backup job schedule Disable a backup job schedule Back up databases s vzssssccccsasscscsencuasuccnlereanscdesenvseoes Add users who can back up a computer 48 Export a backup image
55. ges creating 29 imaging machines 29 INCONFIG EXE 78 incremental backups 8 creating 45 glossary definition 121 saving to removable media 40 scheduling 38 installing Norton Ghost 11 13 troubleshooting 97 integrity of backup checking 32 42 Internet Knowledge Base articles 95 Symantec service and support Web site 95 IP address configuring 82 J jobs backup deleting 47 disabling 47 editing 46 running immediately 45 scheduling 38 L limiting the number of backups for a drive 43 LiveUpdate using 25 log backup history cleaning 20 log files checking 110 M mail notification setting 22 managing backups 23 manual view PDF 28 mapping network drives from recovery environment 82 master boot record copying 93 MBR copying 93 media supported 12 methods for restoring backups 63 methods for restoring files and folders 53 Microsoft NET Framework installing 97 modifying backup schedules 46 modifying backups exporting 48 mounting a drive within a backup 55 network cannot browse to locate backup image 72 connectivity during restore 82 network drives accessing from the recovery environment 103 new features 8 notification setting for warnings and errors 22 0 online help using 27 opening Backup Image Browser 23 opening backups 24 operating systems backing up machines with multiple 38 operating systems supported 12 options copy drive 91 creating backups 32 42 43 51 restoring ba
56. have opened Basics 25 Keep current with LiveUpdate From the tree pane you can Mount or dismount a drive inside a backup image a Verify that the selected backup image file is valid Browse folders inside a backup image View the properties of a selected backup image file Open or close backup image files Export a backup image Use the content pane The right pane in the Backup Image Browser shows the contents of the drive folder backup image file or volume you have selected in the tree pane Depending on if you have selected a backup image volume folder or file you can do the following directly from the content pane Restore selected files and folders from within a backup image file Mount or dismount a drive inside a backup image View the contents of a selected file View the properties of a selected volume Keep current with LiveUpdate Using your Internet connection you can use LiveUpdate to obtain program updates for your computer Program updates are minor improvements to your installed product These differ from product upgrades which are newer versions of entire products Program updates that have self installers to replace existing software code are called patches Patches are usually created to extend operating system or hardware compatibility adjust a performance issue or fix bugs LiveUpdate automates the process of obtaining and installing program updates It locates and obta
57. he agent 1 On the Windows taskbar do one of the following Click Start gt Settings gt Control Panel gt Administrative Tools gt Services Click Start gt Run In the Open text field type services msc then click OK If you are running Windows XP click Start gt Control Panel gt Performance and Maintenance gt Administrative Tools then double click Services See Start Stop or 2 Scroll the list of services until you see Norton Ghost Restart the agent the name of the agent under the Name column aeng on Its status should be set as Started page 11 Best practices for using services The agent service is a critical component for creating backup images To minimize problems with the agent there are a number of steps you can take 110 Troubleshooting Error messages The following table lists various tasks that you should check or use Check the The Events tab should be the first place Events tab you check when tracking down the first before source of a problem particularly when it using is associated with the agent Selecting Services the most recent log entries in the Events tab will often give you information and clues as to what is causing the problem Verify that When the agent is installed on a the agentis computer it is configured to start starting automatically when the console starts without user You may want to test this by opening the intervention console to verify that the
58. he drive because the Norton Ghost CD is running the recovery environment When you restore a backup from a CD or DVD from within the recovery environment and you only have one CD or DVD drive you must leave the product CD in that drive until after you have clicked Browse to locate the backup After the Open dialog box has displayed you can remove the Norton Ghost CD or the Symantec Recovery Disk CD available with Norton SystemWorks Premier and insert the media that contains the backup If you remove the product CD before clicking Browse the recovery environment will exit back to the recovery environment main window Error messages If the information you need is not included in this section of the documentation please visit the Symantec web site for additional information Backup Image Browser Check here for suggestions to help resolve error messages that are encountered while running the Backup Image Browser Cannot initialize COM library The product was unable to initialize the COM subsystem This can be caused by insufficient resources or corrupt DLLs Reboot the system and try to free system resources Troubleshooting 105 Error messages Cannot allocate Norton Ghost mount manager instance The product was unable to allocate resources for the Symantec mount manager This error is usually reported when the product is partially installed or some of the product s COM objects are missing or incorrectly registered
59. hen be sent to technical support if necessary 80 Restoring Backup Images Using the support utilities Edit Partition Table Use PTEdit to read and allow manipulation of the partition table information found in the Master Boot Record and EPBR Boot record PTEdit is useful for fixing partition table errors or boot sector problems You can make changes to partition tables by using decimal values rather than hex values You can also change the file system flag set the active partition hide and unhide partitions and change CHS values boot sector information and the number of sectors in a partition When you change the number of sectors the final result must match the CHS values PTEdit looks at partition table information in a relative fashion Basically it finds the start sector of a primary partition by calculating the absolute value of the sector from the start of the drive to the boot sector of the partition Restoring Backup Images 81 Recovery environment troubleshooting Restore Master Use to save or restore critical MBR Boot Record Master Boot Record information in the first sector of a hard drive The contents of the first sector or entire first head of the hard drive are saved or restored to a file Recovery environment troubleshooting Use the following information to help you perform restorations from the recovery environment or to solve issues you may experience while restoring
60. ide the backup image into smaller files to simplify archiving then type the maximum size in MB for each file For example if you plan to copy a backup image to CDs specify a file size of 700 MB or less In the Description text box type a description that you want associated with the backup image The backup image file size and creation date are automatically appended to the description so you do not need to enter this information If you want to set additional options such as adding a password to the backup image click Advanced When you finished setting the advanced options click OK to return to the Wizard Click Next to review the backup options you have selected Click Next to create the backup image immediately You can click Close to exit the Wizard or you can exit Norton Ghost entirely the backup will continue until it is finished Creating Backup Images 33 Manually creating a backup image Select a storage location for backup images When deciding where to store backup images you should consider the following information Backup Description image location Local file Use this option to store the backup images on the local computer that is being backed up It is possible to save the backup image to the same drive that you are backing up however it is not recommended because as the number or size of backups grows you will have less disk space available for regular use Also the backup image itself wil
61. ing some cases it may be desirable to copy all clusters and sectors in their original layout whether or not they contain data This option lets you copy both used and unused clusters and sectors Selecting this option increases processing time and usually results in a larger backup image file size 38 Creating Backup Images Schedule incremental backup images See Export a backup image on page 48 To specify a password In the Advanced Options dialog box select Use password then type the password and confirmation password You can remove the password from the backup image file using the Export Backup Image feature in the Backup Image Browser To ignore bad sectors during copying In the Advanced Options dialog box select Ignore bad sectors during copy To disable SmartSector copying In the Advanced Options dialog box select Disable SmartSector Copying Back up dual boot systems You can back up dual boot systems or systems that are running more than one operating system even if you have drives partitions that are hidden under the operating system where you run Norton Ghost Everything on the drive you select will be included in the backup so it will be bootable later if you restore it An exception to this is if you back up a bootstrapped operating system you must back up and then restore every drive that includes operating system boot information in order for your computer to boot the same
62. ins files from an Internet site installs them and then deletes the leftover files from your computer 26 Basics For more information When you should update Run LiveUpdate as soon as you have installed your product Once you know that your files are up to date run LiveUpdate periodically to obtain program updates For example to keep all installed Symantec products current you may want to use LiveUpdate once a week Program updates are released on an as needed basis Obtain updates using LiveUpdate LiveUpdate checks for updates to all of the Symantec products that are installed on your computer To obtain updates using LiveUpdate 1 At the top of the main window click Help gt LiveUpdate 2 Inthe LiveUpdate window click Next to locate updates 3 If updates are available click Next to download and install them 4 When the installation is complete click Finish Some program updates may require that you reboot your computer before the changes will take effect Obtain updates from the Symantec website When new updates become available Symantec posts them on the Symantec Web site If you can t run LiveUpdate you can obtain new updates from the Symantec Web site For more information The product documentation provides glossary terms online Help a Readme file and the User s Guide in PDF format Basics 27 For more information Look up glossary terms Technical terms in the User s Guide are define
63. is option is useful for creating a backup image file that you will copy to removable media for safekeeping The backup image is split into smaller more manageable segments Later you can copy the segments onto separate removable media If Norton Ghost creates an sv2i file in addition to the v2i files you should save the sv2i file on the same media as the first v2i file Creating Backup Images 51 Deleting backups 5 In the Description text box type a description that you want associated with the backup image See Seta 6 Inthe Compression Level group box select one of compression level following compression levels on page 35 None Standard Medium High 7 Ifyou want to assign a password to a backup image file click Use password A user must type this password before restoring a backup or opening it in the Backup Image Browser 8 Ifyou ever want to remove a password from a backup image file make sure that Use password is not selected 9 Click OK Deleting backups You can delete backups when they are no longer needed or if you need to make more space available in the backup location Just select the v2i or iv2i file in Windows Explorer and delete it Be aware however that the Backup History tab in the advanced view of Norton Ghost will not be updated to reflect the deletion If you delete any file that is part of a backup set a base backup image and incremental backups you will not be a
64. ive space can be overwritten repeatedly Network Fast create and restore Must have supported NIC drive Can schedule unattended drivers to restore from the backups recovery environment Inexpensive because drive Must understand and space can be overwritten assign the appropriate repeatedly rights for the users who g will perform backups and Protection from local hard restores drive failure Off site storage through existing network backup strategies Removable Protection from hard drive Cannot create unattended media failure backups process is local manual Ideal for off site storage Reserves hard drive space for other uses Cannot create incremental backups full backup only Media can be expensive Restore can be slower than from other locations especially for individual files and folders You cannot save backup images to DVD RAM drives under Windows 2000 Creating Backup Images 35 Manually creating a backup image USB Fast create and restore Additional expense for the FireWire 3 Can schedule unattended drive itself drive backups Must have supported local storage device drivers to Inexpensive because drive 8 space can be overwritten restore from the Symantec repeatedly Recovery Disk CD could require additional media along with the Symantec Reserves hard drive space for Recovery Disk CD other uses Off site storage is possible Set a compressio
65. ive Wizard options ecceeeeeeeeeees 91 Restart the computer after copying drives 93 Troubleshooting Explore the Symantec service and support web site 95 Troubleshooting Norton Ghost e ceceeeessesseessesteeeeeeees 96 nstallation troubleshooting eeeeeseeeeeeeeeeeees 97 Backup image troubleshooting 0 98 Scheduled backup image troubleshooting 99 Restore backup images from Windows troubleshooting eeseeccecseeseessesseeseesteeeeeeeeees 101 Recovery environment troubleshooting 102 EITOR MESSAGES oii a A n a na Backup Image BrOWSer sssssssssssiisssssssssssisrrssssssse General error MESSAES u s Getting help for volumes on Windows orton Ghost agent and Windows Services 108 Service and support solutions 5 6 Contents Norton Ghost is an advanced disaster recovery and backup solution for your PC Wizards guide you through creating an exact copy or backup image of your hard drive Norton Ghost also makes it easy to copy everything from your hard drive to a new hard drive when you upgrade the hardware in your computer Backing up and restoring your computer If you have a backup and you encounter problems with your computer you can restore the backup image to return your computer to the state it was in when you created the backup Instead of just getting some files back you get the operating system applications and your data files from the drive Having
66. l be included in subsequent backups of the drive increasing the size of those backups Saving the backup to a separate drive a network location or removable media eliminates this problem You can use Norton PartitionMagic to create new partitions drives on your computer hard disk that are dedicated to storing backup images Network Use this option to save backup images files to a network folder file When you click Next in the Wizard the Connect As window appears Type a domain or computer name a user name and password then click OK to continue with the Wizard 0 The user name you type must have read write access to the network folders where the backup image files will be stored Norton Ghost uses this login information to access the network when you create a backup image CD RW When you save a backup image to removable media the files DVD RW will automatically be split into the correct sizes if the backup spans more than one media This option is not available with scheduled backup jobs 34 Creating Backup Images Manually creating a backup image The following table gives you additional information regarding the advantages and disadvantages of different types of storage locations for backup image files Location Advantages Disadvantages Hard drive Fast create and restore Uses valuable drive space Can schedule unattended m Vulnerable to loss if the backups hard drive fails Inexpensive because dr
67. lained 81 with recovery environment 72 restoring files and folders 53 54 57 restoring your computer overview 7 running Norton Ghost 17 S schedules deleting 47 disabling 47 130 Index modifying 46 scheduling backups 38 SCSI drives supported 103 security Agent 48 security granting access to other users to back up 48 service definition 122 starting stopping or restarting Agent 111 Service and Support 115 services best practices for using 109 opening on local machine 108 using with Agent 108 setting up Norton Ghost 13 SmartSector copying disabling 37 SMEDUMP EXE 78 spanned backups 32 37 spanning backups across media 31 33 splitting a backup image to save on removable media exporting 48 splitting backup image files 50 splitting backups into smaller files 36 starting Agent 111 Backup Image Browser 23 Norton Ghost 17 static IP addresses using 82 stopping Agent 111 storage devices supported by recovery environment 103 storage options pros and cons of different 33 supported drives 11 12 supported file systems 12 sV2i files 77 Symantec Recovery Disk 14 see recovery environment sysinfo exe 97 system information 97 system requirements 11 System Restore Wizard 72 75 76 system tray icon 17 T tabs Backup Job 42 Events and log file 110 Technical Support 115 technical support PartitionInfo utility 79 utilities to run under recovery environment 78 testing the recovery environment 14 time elapsed
68. ll unallocated space This option is recommended if you want to determine whether a backup image file is valid or corrupt before restoring it The Wizard checks to see that all of the files in the backup image are available for you to open the internal data structures in the backup image file match the data that is available and the backup image file can be uncompressed if you selected a compression level at the time of creation If the backup image is invalid the restoration will not continue Checks the restored drive for errors after restoring the backup image file This automatically expands the drive to occupy the destination drive s remaining unallocated space Restoring Backup Images 69 Restore a backup image Set drive This option makes the restored drive the active for active partition the drive the computer booting 0S boots from Only one drive can be active at a time To boot the computer it must be on the first drive and it must contain an operating system When the computer boots it reads the partition table of the first drive to find out which drive is active and boots from that location If the drive is not bootable or you are not certain that it is have a boot disk ready Set drive active is valid for basic disks only not dynamic disks Drive letter Assigns a drive letter to the partition Available in the Restore Drive Wizard only 70 Restoring Backup Images Boot a c
69. loppy disk drive High density Installing Norton Ghost Install Norton Ghost Install Norton Ghost Install Norton Ghost from the Norton Ghost CD See Which version of Microsoft NET Framework do install on page 98 If you have not already done so close all other Windows programs To install Norton Ghost 1 10 Before installing Norton Ghost 9 0 you must first uninstall any previous versions of Drive Image or Norton Ghost Insert the CD into the CD ROM drive If your computer is not set to automatically open a CD you will have to open it yourself In the Norton Ghost window click Install Norton Ghost In the Welcome window click Next If install detects a previous version of Norton Ghost or Drive Image on your system you must first uninstall the software before you can install Norton Ghost 9 0 Read the license agreement then click I accept the terms in the license agreement If you decline you cannot continue with the installation Click Next Confirm the installation location then click Next Review the summary information then click Install If NET Framework a necessary component to use Norton Ghost is not installed on the computer you are prompted to install it If INET Framework is already installed on the computer the installation of Norton Ghost will continue skip to the last step Click OK to install the NET Framework In the dotnetfx exe window read the license agreemen
70. mage If you run out of hard disk space before the number of specified backup images is reached the recurring backup image process will no longer function and a current backup image will not be created The solution is to either reduce the number of recurring backup images you are creating or increase the amount 100 Troubleshooting Troubleshooting Norton Ghost of space necessary to maintain the number of backup images you specify You should also check the Events tab in the advanced view of Norton Ghost to find the problem Check the status of the agent If you have problems with the agent you might find a solution here To check the status of the agent 1 On the Windows taskbar click Start gt Run 2 Inthe Open text box type services msc 3 Click OK 4 Inthe Name column select Norton Ghost The Status column for Norton Ghost you may need to scroll to the right to see the column should have Started listed 5 Doone of the following To stop the service in the Name column right click Norton Ghost then click Stop To start the service in the Name column right click Norton Ghost then click Start want to test the scheduling of my backup images To test the scheduling of backup images you can stop the Norton Ghost agent service in the Microsoft Services console SERVICES MSC change the date forward on the computer to a time when a scheduled backup image should occur then restart the Norto
71. marketing oriented uses of your data as part of registration Basics include general information about how to Start your Symantec product a Work with the product Monitor your product s activities Access more information Start Norton Ghost You can start Norton Ghost from the Windows taskbar or from the Window system tray To start Norton Ghost Do one of the following On the classic Windows taskbar click Start gt Programs gt Norton Ghost gt Norton Ghost On the Windows XP taskbar click Start gt All Programs gt Norton Ghost gt Norton Ghost Start Norton Ghost from the tray icon Norton Ghost adds an icon to the Windows system tray By default the Norton Ghost tray icon appears in the lower right corner of your computer monitor on the Windows taskbar To start Norton Ghost from the system tray 1 Inthe Windows system tray double click the Norton Ghost tray icon 18 Basics Check the version number Display the Norton Fro Ghost tray icon menu m the tray icon you can quickly access the following Norton Ghost tools and information Schedule backups or incremental backups using the Backup Job Wizard Create an immediate backup image of a selected drive using the Drive Backup Wizard Restore a selected drive using the Restore Drive Wizard View currently scheduled backup jobs Start Norton Ghost Restore selected files or folders using the Backup Image Browser
72. n 2 Click Action gt Properties 3 Click Recovery 4 In the First failure Second failure and Subsequent failure drop down list select one of the following actions Restart Specify the number of minutes to pass the before an attempt to restart the service Service is made Troubleshooting 113 Error messages Runa Specify a program to run You should not Program specify any programs or scripts that require user input Restart Specify how long to wait before the restarting the computer by clicking Computer Restart Computer Options You can also create a message that you want to display to remote users before the computer restarts 5 In the Reset fail count after text box specify the number of days that the agent must run successfully before the fail count is reset to zero When the fail count is reset to zero the next failure triggers the action set for the first recovery attempt If you want the agent to run correctly for several weeks between failures you should specify a large number 6 Click OK Viewing agent dependencies See Viewing the status of a agent on page 108 The agent depends on other required services to run properly If a system component is stopped or is not running properly dependent services can be affected An instance of when you would want to view the agent dependencies is if the agent fails to start check the dependencies to ensure they are installed and that thei
73. n Ghost service If the date is changed while the service is running the change will not be noticed by the Norton Ghost service deleted a drive and now get backup job errors If you delete a drive you should also delete any backup jobs associated with that drive Otherwise the backup jobs will attempt to run on the deleted drive resulting in errors every time Troubleshooting Troubleshooting Norton Ghost Restore backup images from Windows troubleshooting Check here for suggestions to help resolve problems that are encountered while restoring backup images from Windows Restore from a backup image that is spanned When you restore a system drive under Windows from the console and the backup image is on spanned CDs the console will not prompt correctly for the next media To avoid this problem restore the backup manually from the System Restore Wizard in the recovery environment When you are restoring from CD you are prompted to insert the first CD followed by the last CD the first CD the last CD then the first CD again Then the restore begins and prompts you for the media in sequence After restoring a backup image you will be prompted again to insert the first CD one more time For example if you had a backup image that spanned across five CDs the order you would insert the CDs would be as follows 1 5 1 5 1 2 3 4 5 1 Restore a system drive If you began restoring a backup of a system drive under
74. n if that drive is currently being tracked using a Base with Incrementals job To use Run Job Now you must have already created a backup job 46 Creating Backup Images Edit a backup job schedule See Schedule To run a scheduled backup job immediately ea n 1 Inthe advanced view click the Backup Jobs tab ackup images on page 38 2 Select a backup job name from the list box then click Tools gt Run Job Now 3 Click a backup type Your options are Creates a baseline backup image of the selected drives A baseline backup See Select a backup type on page 44 It is available for Base with Incremental jobs only 4 Click OK Edit a backup job schedule You can edit any of the schedule properties for a backup job except the selected drives To edit a backup schedule 1 In the advanced view click the Backup Jobs tab 2 Inthe list box select a backup job 3 Click Tools gt Edit Job to open the selected job in the Backup Job Wizard and change its properties Creating Backup Images 47 Delete a backup job schedule Delete a backup job schedule You can remove a backup schedule from the Backup Jobs tab To delete a backup schedule 1 Inthe advanced view click the Backup Jobs tab 2 In the list box select a backup job 3 Click Tools gt Remove Job Disable a backup job schedule You can disable or turn off a backup schedule then re enable it later To disable a backup
75. n level Compression results may vary depending on the types of files saved in the drive you are backing up None This is most useful if storage space is not an issue However if you are saving the backup image file to a busy network drive using high compression may be faster than no compression because there is less data to write across the network Standard Uses low compression for a 40 average data compression ratio on backup image files This is the default Medium Uses medium compression for a 45 average data compression ratio on backup image files High Uses high compression for a 50 average data compression ratio on backup image files This is usually the slowest method When a high compression backup image is created CPU usage may be higher than normal Other processes on the computer may also be slower Verify a backup image If this option is selected the image will be checked to see that all of the files in the backup image are available for 36 Creating Backup Images Manually creating a backup image you to open the internal data structures in the backup image file match the data that is available and the backup image file can be uncompressed to create the expected amount of data if you selected a compression level at the time of creation Be aware that verifying an image doubles the time approximately required to create the backup image If you decide not to verify the image at the time of crea
76. n the edge lines up with the I O pins on the motherboard The motherboard is marked Pin1 or 1 where the colored stripe should go Next connect the other end of the cable to the back of the hard drive again matching the striped edge with the I O Copying Drives 89 Before using the Copy Drive feature pin position on the drive itself The I O pin is usually on the side closest to the power supply was Attach the power connector to the new hard drive There is only one way to connect the power cable do not force it Make sure the angled edge of the plastic connector lines up with the angled edge of the pin socket 90 Copying Drives Copy one hard drive to another hard drive Anchor the drive in the bay area according to the manufacturer s instructions for the computer or the computer bay requirements Change the BIOS to recognize the new hard drive To change the BIOS settings watch the bottom of the screen while your computer is starting up Press lt Del gt lt F1 gt lt F2 gt or lt F10 gt according to the legend that appears Select Auto Detect for both the master and slave drives Save the BIOS changes and exit Your computer will restart automatically Copy one hard drive to another hard drive When you have your new hard drive installed you are ready to copy your old hard drive to the new one The new hard drive does not need to be formatted If the hard drive you are copying co
77. ne location you are in Setting the correct time zone will help show file dates and times correctly 72 Restoring Backup Images Restore a drive using the recovery environment Restore a drive using the recovery environment If you cannot restore a drive while the computer is online because you cannot boot properly into the OS for example you can use the System Restore Wizard from the recovery environment to return a drive on the computer to full functionality See Boot a computer into the recovery environment on page 70 You can also use the recovery environment to perform a bare metal recovery of a computer if you have suffered a catastrophic hard drive failure To restore a single drive 1 2 Boot the computer into the recovery environment In the recovery environment main window click Advanced Recovery Tasks Click System Restore Click Restore drives then click Next In the Restore type window click Single drive then click Next In the Backup image to Restore window do one of the following In the Backup image folder and filename text box type the location of the backup image file you want to restore Click Browse and navigate to the backup image file you want to restore that resides on your computer Click Browse and in the File name text box type the name of the computer and share that holds your backup images on a network then press Enter Select a backup image file you want to restore
78. newsletters a Locate resellers and consultants in your area Update your product registration Find out about orders returns or a rebate status Access Customer Service FAQs Post a question to a Customer Service representative Obtain product information literature or trialware 116 Service and support solutions For upgrade orders visit the Symantec Store at http www symantecstore com Technical support Symantec offers two technical support options for help with installing configuring or troubleshooting Symantec products Online Service and Support Connect to the Symantec Service amp Support Web site at http service symantec com select your user type and then select your product and version You can access hot topics Knowledge Base articles tutorials contact options and more You can also post a question to an online Technical Support representative PriorityCare telephone support This fee based in most areas telephone support is available to all registered customers Find the phone number for your product at the Service amp Support Web site You ll be led through the online options first and then to the telephone contact options Support for old and discontinued versions When Symantec announces that a product will no longer be marketed or sold telephone support is discontinued 60 days later Technical information may still be available through the Service amp Support Web site at h
79. ntains more than one partition for example a C drive a D drive an E drive and so forth you must copy each partition one at a time to the new hard drive If the power or other hardware fails when you are copying data no data is lost from the source drive Should the power or other hardware fail just start the process again after the failure is resolved Copying Drives 91 Copy one hard drive to another hard drive To copy one hard drive to another 1 On the menu bar of Norton Ghost click Tools gt Copy Drive 2 Follow the instructions in the Wizard to copy the drive The Wizard will guide you through selecting the right drive to copy the destination drive and the options for copying the data from one drive to another Copy Drive Wizard options As part of copying a drive from one hard drive to another your options are Check destination for Check the destination new file system errors drive for errors after copying the drive 92 Copying Drives Copy one hard drive to another hard drive Set drive active for Make the destination drive the starting 0S active partition the drive the computer starts from Only one drive can be active ata time To start the computer it must be on the first drive and it must contain an operating system When the computer starts it reads the partition table of the first drive to find out which drive is active and starts from that location If the drive is n
80. ntec Recovery Disk A partition referenced in the master boot record MBR partition table Only four primary partitions can exist on a hard disk One of these may be an extended partition Only one primary partition on a drive may be active at a time When one primary partition is active the other primary partitions are typically not accessible Data and programs are often placed on a logical partition inside an extended partition This enables the data to be accessed by all primary partitions Protecting a drive means the drive is placed under the full time protection of the agent When you protect a drive you are specifying a schedule for creating consistent backup images the backup image storage location and any backup storage options you want A graphical secondary boot environment or operating system that gives you the minimal functionality needed to access backup image files on your network and restore them This environment is typically used when a drive cannot be restored from within Windows or when the computer has suffered a catastrophic failure and you need to restore the entire hard drive For more information on the recovery environment see How does the recovery environment work on page 81 A computer that is physically located somewhere else on a network but is accessible from a local computer A program routine or process that performs a specific system function to support other programs particularly at a
81. o restore the backup image file If there is not enough free space to restore a backup image file you can press lt Shift gt to select multiple contiguous destinations that exist on the same hard drive 7 Click Next Restoring Backup Images 67 Restore a backup image See Restore 8 Set how you want the restore to be performed Your options on options are page 68 Check for file Check the restored drive for errors system errors after restoring the backup image file Set drive Makes the restored drive the active active for partition the drive the computer booting 0S boots from Drive letter Select a drive letter you want assigned to the partition from the Drive letter drop down list The actual options available are dependent on the restore destination you selected in the previous step 9 Click Next to review the restore options you have selected 10 Click Next to restore the image If the Wizard cannot lock the drive to perform the restoration under Windows it will prompt you to insert the product CD and manually boot into the recovery environment so you can complete the restoration When 68 Restoring Backup Images Restore a backup image the restore is finished the computer is restarted automatically Restore options The following options can be set for a restore Option Description Verify image file before restore Check for file system errors Resize drive to fi
82. oblems installing Norton Ghost you might find a solution here just tried to run the console and got an error that the dynamic link library mscoree dll could not be found in the specified path You are getting this error because the Microsoft NET Framework is not installed on the computer where the console is installed To fix this issue run the Ghost installation on the Norton Ghost CD or the Norton SystemWorks Premier CD and you will be prompted to install the NET Framework 1 1 When the NET Framework is installed you will be able to run the management console with no errors don t know the system information that I m required to enter You can get system information directly from Windows This information can be used to specify an IP address drivers and so forth when installing the Symantec product or setting up the recovery environment To get system information from Windows On the Windows taskbar click Start gt Programs gt Accessories gt System Tools gt System Information Use the tree pane area to select the information group you want to view or print Drive letter changes If the drive letter of the CD drive has changed since you installed the product you will get an error message the MSI file cannot be found when you run the Repair or Modify installation option from the Norton Ghost CD This error typically occurs if you are adding or removing 98 Troubleshooting Troubleshoo
83. omputer into the recovery environment Restore Restores the original physical disk original disk signature of the hard drive signature Disk signatures are included in Windows Server 2003 Windows 2000 Advanced Server and Windows NT Server 4 0 Enterprise Edition SP3 and later and are necessary before the hard drive can be used This option is recommended for advanced users and is available when restoring a whole drive only Available from the Symantec Recovery Disk CD only Restore MBR Restore the master boot record The master boot record is contained in the first sector of the first physical hard drive The MBR consists of a master boot program and a partition table that describes the disk partitions The master boot program looks at the partition table to see which primary partition is active It then starts the boot program from the boot sector of the active partition This option is recommended for advanced users and is available when restoring a whole drive only Available from the Symantec Recovery Disk CD only Boot a computer into the recovery environment When restoring a computer in the recovery environment you must use the Norton Ghost CD or Symantec Recovery Disk available with Norton SystemWorks Premier to first boot into the recovery environment See Recovery environment troubleshooting on page 102 Restoring Backup Images 71 Boot a computer into the recovery environment The reco
84. onal log files may also be needed page 103 Error EOBCOOOA The saved initial state for applying changes does not match the current system state You should try restoring under the recovery environment Error EBABoo1A Cannot read data from drive An unknown exception has occurred This error is reported when you are attempting to save a backup image to a SAN drive or removable media or when you are attempting to restore a backup image from the recovery environment If you are saving a backup image to a SAN drive check Disk Management for missing or old volumes If you are saving a backup image to removable media insert disks into the drive If that does not work disconnect the removable media drive Remove attached USB devices Error EOBoooC This error may also display one of the following Object BasicDisk SME Computer BgM896453 was in the saved state but is not in the current state Object MediaCommon Sme computer Pd1 M896453 was in the saved state but is not in the state These two error messages could be caused by changes to the serial number It could also be caused by the drive information reporting differently If the restore was initially set up in Windows but the entire system was rebooted with the product CD try going through the System Restore Wizard in the recovery environment on the product CD There could be a change Error E0710007 Troubleshooting 107 Error messages in the drive info
85. or baseline backups saved for each drive then type a number in the text field When this limit is reached each successive backup image whether full or base is first created and stored then the oldest previously created backup image file is deleted including all associated incrementals if it is a base image from the same storage location db Be sure you have enough hard disk space to accommodate the number of backup images you specify plus one additional backup image If you run out of hard disk space before the number of specified backup images is reached the recurring backup image process will no longer complete successfully and a current backup image will not be created 15 In the Description text box type a description that you want associated with the backup image The backup image file size and creation date are automatically appended to the description so you do not need to enter this information See Set advanced 16 If you want to set additional options such as adding a backup options password to the backup image click Advanced on page 37 When you are finished setting the advanced options click OK to return to the Wizard 17 Click Next to review the backup options you have selected 18 Click Finish db Norton Ghost does not need to be open for a backup job to take place Therefore after creating a backup job you can exit Norton Ghost Your computer however must be running so the backup job can occur a
86. ord processing program 5 Close the word processing program when you are done reading the file Access the User s Guide PDF The Norton Ghost User s Guide is provided on the CD in PDF format You must have AdobeAcrobat Reader installed on your computer to read the PDF To read the User s Guide PDF from the CD 1 Insert the CD into the CD drive 2 Using Windows Explorer double click the language folder EN for English on the CD 3 Double click UserGuide pdf to open the Norton Ghost user s guide You can also copy the User s Guide to your hard disk and read it from there Backup images can be created manually or scheduled to run at a specified time The following information may help when you create backup images You may find it helpful to test backups That is if a manual backup is successful and the backup image is stored in the location you want you can use the Backup Job Wizard to create subsequent backups at regular intervals Norton Ghost does not need to be open for a backup to take place Therefore after you create a backup job you can exit Norton Ghost Your computer however must be running so a backup or backup job can occur To verify that a backup was made check the information in the Backup History tab or the Events tab both found in the advanced view All backup jobs are saved so you can edit or run them later Do not run a disk defragmentation program while a backup image is being creat
87. ot bootable or you are not certain that it is have a boot disk ready Set drive active is valid for basic disks only not dynamic disks Ignore bad sectors Copy the drive even if there during copy are errors on the disk However if there are too many errors that cannot be ignored Ghost will not perform the copy Copying Drives Restart the computer after copying drives Option Description Destination partition type Drive letter Copy MBR Click Primary partition to make the destination new drive a primary partition Click Logical partition to make the destination new drive a logical partition inside an extended partition Select a drive letter you want assigned to the partition from the Drive letter drop down list Copy the master boot record from the source drive to the destination drive Select this option if you are copying the C drive to a new empty hard drive You should not select this option if you are copying a drive to another space on the same hard drive as a backup or if you are copying the drive to a hard drive with existing partitions that you will not be replacing Additionally if you are copying multiple drives to a new empty hard drive you only need to select this option once Restart the computer after copying drives After you have copied the old hard drive to the new hard drive do the following You can remove the old hard drive or keep it
88. r Startup type as identified in the General tab is not set to Disabled To view agent dependencies 1 Inthe Services window select Norton Ghost under the Name column 2 Click Action gt Properties 3 Click Dependencies The top list box on the Dependencies tab displays services that are required by the agent to run properly 14 Troubleshooting Error messages The bottom list box does not have any services that need the agent to run properly The following table lists the three services that are required by the Norton Ghost agent to run properly along with their default Startup type setting as listed in the General tab Logical Disk Manager Automatic The Service amp Support Web site at http service symantec com supports Symantec products Customer Service helps with nontechnical issues such as orders upgrades replacements and rebates Technical Support helps with technical issues such as installing configuring or troubleshooting Symantec products Methods of technical support and customer service can vary by region For information on support offerings in your region check the appropriate Web site listed in the sections that follow If you received this product when you purchased your computer your computer manufacturer may be responsible for providing your support Customer service The Service amp Support Web site at http service symantec com tells you how to Subscribe to Symantec
89. r com file extension 62 Restoring Files and Folders View a file within a backup image There are two different methods you can use to restore a computer to full functionality Each restore method as described in the table below takes into account the functionality that is or is not available on the computer In many instances you do not need to restart the computer to complete a restoration Before you can restore a computer you must have a backup image already created You cannot restore the 64 Restoring Backup Images operating system or data on a computer if a backup image of that drive does not exist You can boot into the operating system on the computer but you need to restore a drive other than the operating system partition from a recent backup image The computer has one of the following problems Suffered a catastrophic failure The software cannot lock a drive to perform a restoration directly under Windows You cannot boot into the operating system and you have lost hardware data or program files on a drive Restore a full backup image See Restore a backup image on page 65 The computer does not require a restart before you can access files Restore the entire drive using the System Restore Wizard from the recovery environment on the bootable Norton Ghost CD or the Symantec Recovery Disk CD available with Norton SystemWorks Premier See one of the followin
90. re pinging If communication to the computer is operating as expected you can use the Map Network Drive utility to map a drive to the backup image location To get an IP address if the ping is unsuccessful 1 On the computer that holds the backup image you are wanting to restore ata DOS prompt type ipconfig all and press lt Enter gt 2 Write down the IP address that is displayed 3 Return to the computer that is running the recovery environment and run Ping Remote Computer using the IP address you wrote down 85 86 Restoring Backup Images Recovery environment troubleshooting To map a network drive 1 Inthe recovery environment main window click Advanced Recovery Tasks gt Utilities gt Map Network Drive 2 Inthe Drive drop down list select a drive letter 3 In the Folder text box type the IP address of the storage computer and the share where the backup image is located For example IP address share_name 4 Click Connect using a different user name 5 Inthe User name text box type the IP address and username For example IP address user_name 6 Inthe Password text box type the username password 7 Click OK You should now have a drive mapped to the backup image location on the storage computer Using a delayed apply with no DHCP f there is no DHCP service available and you have stored your backup images to a network drive a delayed apply will not work because the computer name cannot be
91. restored is proportionally resized down to 4 GB to fit the destination drive size To restore a backup image 1 Doone of the following a In the basic view of Norton Ghost click Restore a Drive In the advanced view of Norton Ghost click Tools gt Restore drive 2 Click Next 66 Restoring Backup Images Restore a backup image 3 Select the backup image file that you are restoring from by selecting one of the following options Local file Restores a backup image located on the connected computer Specify a drive and folder where the backup image is stored For example E Data_Backups To restore a backup image that is located on disc media browse to the CD or DVD drive and folder where the backup image is located Make sure the media is in the drive before clicking Browse Network Restores a backup image that is located file on the network Specify a UNC Universal Naming Convention path on the network where the backup image is stored or click Browse to navigate to the network folder where the backup image is stored For example computer share file In the Restore Drive Wizard click Next In the Connect As window type a domain or computer name user name and password then click OK to return to the Wizard 4 Ifthe backup image is password protected type the password in the Password text box then click OK 5 Click Next 6 Inthe Restore Destination window select the destination where you want t
92. restoring files from within 54 restoring from spanned media 54 restoring individual files or folders from 57 restoring methods 63 restoring multiple 72 scheduling 38 specifying default location 21 splitting for removable media 50 splitting into smaller files 36 troubleshooting 95 types 44 verifying 35 bad sectors ignoring during backup 37 bare metal restore 72 basic view 19 basic volumes 107 benefits of different storage options 33 benefits of Norton Ghost 7 best practices services 109 BIOS modifying to make CD or DVD drive bootable 102 boot record copying 93 boot recovery environment 70 Boot ini edit 83 booting toaCD 102 browse not working from PORE 72 c CD booting from 102 see also removable media changing backup schedules 46 checking the status of the Agent 100 checking the version number 18 cleaning backup history 20 closing backups in Backup Image Browser 24 compatible drives 11 12 compressing backups 35 configuring Agent security 48 copying drives 87 copy MBR 93 options 91 creating a drive letter for a backup image file 55 creating backup images 29 deciding best place to save backups 33 options 32 42 51 specifying default path 21 D databases backing up 47 default path for backups 21 choosing the best location 33 delayed apply using when no DHCP exists 86 deleting backup history 20 backup images 51 backup schedules 47 dependencies viewing Agent 111 113 devices supported 12
93. rive window select the drive label you want mounted 4 In the Drive letter drop down list select a letter that you want associated with the drive 5 Click OK To mount additional drives repeat steps 1 5 Restoring Files and Folders 57 Dismount a backup drive The mounted backup drive appears in the tree pane of the Backup Image Browser and Windows Explorer is automatically opened to the drive letter of the mounted drive Dismount a backup drive Restarting the computer will dismount all mounted V2i drives in Windows Explorer and Backup Image Browser You can also dismount them without restarting To dismount a drive in Backup Image Browser 1 Inthe tree pane of the Backup Image Browser select a mounted backup image file 2 Onthe menu bar click File gt Dismount V2i Drive To dismount all drives in Backup Image Browser 1 Inthe tree pane of the Backup Image Browser click Mounted V2i Drives 2 Onthe menu bar click File gt Dismount All V2i Drives 3 Click Yes To dismount a drive in Windows Explorer 1 In Windows Explorer navigate to the mounted V2i drive 2 Right click the drive then click Dismount V2i Drive Restore files using the recovery environment See Recovery You can use the Norton Ghost CD or the Symantec environment pa Recovery Disk CD available with Norton SystemWorks tronolesngating Premier to boot into the recovery environment and on page 81 oe restore files from within a
94. rmation in Windows 2000 compare to the recovery environment If the error continues to occur during the use of the System Restore Wizard from the recovery environment you should contact technical support Cannot create a virtual volume image Contact technical support You will need SME disk information PARTINFO file and system information file technical support can help you obtain this information Additional log files may also be needed Catastrophic error This may be caused by a conflict with another program Contact technical support WinBOM error when booting from recovery environment This is an issue with the NIC Network Interface Card driver not loading If the backup image you want to restore is located on the network you should first try a different NIC card If that is usuccessful you will need to send the drivers and a system information file to technical support The month and year are reversed on some international computers This is an issue with some international servers Send he PQH files to technical support Getting help for volumes on Windows For more information about basic and dynamic volumes see the Microsoft Disk Management Help file DISKMGMT CHM The default location for this Microsoft help file is WINNT HELP under Windows 2000 Advanced 2000 or NT 4 or WINDOWS HELP 108 Troubleshooting Error messages under Windows 2000 Professional or Windows XP Professional Norton
95. rs for most SCSI devices listed at www microsoft com windows catalog 3 Press lt S gt when prompted to specify additional SCSI adapters CD drives or special controllers for use with Windows including those for which you have a device support disk from a mass storage device manufacturer If you do not have the drivers available from the device manufacturer and they are not included as part of the recovery environment you will not be able to use that drive can t access the network drive where my backups are saved See Supported The system where you are running the recovery storage devices environment may use a NIC driver that is not included as ss pei ial on part of the recovery environment Please contact pag i Symantec Services and Support if your NIC is not detected by the recovery environment Supported storage devices and NIC drivers For a list of storage devices and NIC drivers that are supported by the recovery environment please see www symantec com or see Drive_List PDF on the product CD 104 Troubleshooting Error messages See Boot a computer into the recovery environment on page 70 If your storage device is not listed you can press lt F6 gt when booting a computer into the recovery environment and manually load the necessary drivers If your NIC card is not listed and the recovery environment does not detect the driver contact technical support My backup is on CD but I can t use t
96. rty Description A user assigned comment associated with the backup image The description is entered during the Drive Backup Wizard Backup Job Wizard or when you use the Export Backup Image feature in the Backup Image Browser Size The total size in megabytes of the backup image Created The date and time that the backup image file was created Compression Spanned Password protected Version The compression level used in the backup image Whether the entire backup image file is spanned over several files Identifies whether or not the selected drive is password protected You can assign a password to a backup image in the Advanced Options area of the Drive Backup Wizard and the Backup Job Wizard or when you use the Export Backup Image feature in the Backup Image Browser The version number of the backup image file To view the properties of a backup image 1 Inthe tree pane of the Backup Image Browser select the desired backup image file 60 Restoring Files and Folders View drive properties of a backup image 2 Doone of the following On the menu bar click File gt Properties Right click the backup image file and click Properties View drive properties of a backup image You can view the following drive properties of a backup image Original drive letter The original drive letter that was assigned to the drive File system The file system type for example FAT FAT32 and NTFS
97. s functioning properly To set notification 1 On the menu bar click Tools gt Options 2 Click the Notifications tab Basics 23 Work with basic features 3 Select Send notification to enable turn on the option To turn off notification for the selected computer deselect the option 4 Inthe From address text box type the email address for example admin domain com where notifications will be sent regarding any important failures or events 5 Ifdesired type the email address of the sender in the From address text field If you do not specify a from address the name of the product will be used 6 Inthe SMTP server text box type the path to the SMTP server that will send the email notification for example smtpserver domain com 7 Click OK Manage image files Backup Image Browser included with Norton Ghost simplifies the management and maintenance of your backup image files Working within a single screen Backup Image Browser gives you control of the backup image files you can access For example you can view backup image file contents restore individual program and data files from the backup image or you can mount a selected drive and share it across a network Backup Image Browser also displays backup image descriptions so you can identify individual backup image files You cannot modify folders and files from within an backup image and save them again as part of the image Start Backup Ima
98. schedule 1 Inthe advanced view click the Backup Jobs tab 2 In the list box select a backup job 3 Click Tools gt Disable Schedule or Enable Schedule Back up databases The following process backs up business critical databases with less downtime than required by traditional back up methods To back up databases 1 Quiesce the main database 2 Stop processing all transactions 3 Close out pending transactions 4 Send the new transactions to log files 5 See Manually Use Norton Ghost to manually create a backup image creating a backup Norton Ghost snaps a virtual volume image image on mee 29 6 Bring the database back online While Norton Ghost works in the background to write the data from the virtual image to the backup file your database is already back up and running 48 Creating Backup Images Add users who can back up a computer Add users who can back up a computer You can use the Norton Ghost Security Configuration Tool to give additional users and groups rights to use the Norton Ghost console To give users the ability to back up a computer 1 On the Windows Start menu click Programs gt Norton Ghost gt Security Configuration Tool 2 Click Add 3 Inthe Add Users and Groups window select a user or group then click Add The user or group will appear in the text box at the bottom of the window 4 Click OK 5 Ifyou want to delete users or groups select a user or gro
99. side Your options are Local file Stores the backup images on the computer that is being backed up Specify a drive and folder for example E Data_Backups 22 Basics Work with basic features Network file CD RW DVD RW Stores the backup images on the network Specify a UNC path server share to a folder on the network where you want the backup image stored or click Browse to navigate to the network folder In the Backup Job Wizard click Next In the Connect As window type a domain or computer name user name and password then click OK to return to the Wizard Stores the backup images on disk media Make sure the media is new and blank Partially written CD or DVD media should not be used Click CD RW DVD RW then specify the CD or DVD drive where the backup images will be sent If you do not have a writable CD or DVD drive this option will not appear Set notification You can set an option to send notification to a specified email address if there are any errors or warnings that occurred during the creation of a backup All notifications are automatically sent to the system event log and a custom log file located in the Agent folder of the product installation Click the Events tab in the advanced view of the console to review any information errors or warnings within the software db If notification are not being delivered check the setup of your SMTP server to ensure it i
100. t then click Yes to accept the terms If you click No you will need to download and install NET Framework from the Microsoft web site before using Norton Ghost 13 14 Installing Norton After installation amp Ghost 11 In the Microsoft NET Framework Setup window click Yes to install the package 12 Click Next The NET Framework files are installed on your computer 13 Click OK when the installation is complete The installation of Norton Ghost continues 14 Click Finish to complete the installation After installation click Yes to restart your computer and enable all Norton Ghost options After installation See Boot a computer into the recovery environment on page 70 After installation ensure that you can access the recovery environment To do this boot your computer using the Norton Ghost CD or the Symantec Recovery Disk CD available with Norton SystemWorks Premier If the recovery environment does not run as expected you can take action early to fix the problem Then if your backed up computer experiences a catastrophic failure later and Windows does not start you will be assured that you can run the recovery environment to recover the system or your data The troubleshooting section provides additional information to help you resolve issues that may exist with running the recovery environment on your system The following list includes common errors that you may see when you ar
101. t the scheduled time Verify that a backup completed You can verify that a backup was successfully made by checking the information in the Backup History tab or the Events tab 44 Creating Backup Images Schedule incremental backup images To verify that a backup completed In the advanced view of Norton Ghost do one of the following Click the Backup History tab Click the Events tab Select a backup type There are two types of scheduled backups that you can create Full backups A full backup includes the following advantages and disadvantages The entire selected drive is backed up The Backup Job Wizard does not let you save full backup images to removable media If you want to save full backups to removable media you should create the backup manually A full backup image is not associated with incremental backup images in any way Full backups stand on their own so using full backups is a less complicated backup method than using a base with incrementals You can take a full backup image of a drive using the Run Job Now feature even if that drive is currently being tracked using Base with Incrementals See Run a scheduled backup job immediately on page 45 Creating Backup Images 45 Run a scheduled backup job immediately Base with A base with incrementals includes the following advantages incrementals and disadvantages It creates a baseline backup image then backs up
102. t to activate at that time you will receive alerts that will remind you to activate the product each time you start the software If you do not activate the product within 30 days of installing it the product will stop working You can activate it after the 30 days have elapsed To activate Norton Ghost you must have a serial number You can find the serial number on the Norton Ghost CD sleeve DVD case or in the download instructions or in the email you received from Symantec To activate Norton Ghost 1 Doone of the following Start your product a On the Norton Ghost console click Help gt Unlock Trial Product 16 Installing Norton Ghost Activation protects you 5 On the Norton Ghost console click the trial expiration date in the Status box of the Task pane Read the license agreement then check Accept license agreement to accept the terms of the license agreement If you do not have a serial number for Norton Ghost because you have not purchased the software click Buy Now to pay for the software and receive a serial number In the Serial Number box type the Norton Ghost serial number Click Unlock Now The licenser distinguishes your computer from others without storing information about you or your computer s hardware and software Activating your software may trigger an optional registration Registration data is generally used for demographic purposes and is not resold You can opt out of
103. time in Events tab 110 tray icon 17 tray icon menu 18 troubleshooting 95 NET Framework needed 97 Agent 108 Agent checking status 100 Backup Image Browser 104 backups are consuming all the space on my hard drive 33 cannot retrieve drive information 105 displaying warnings and errors 19 error messages 104 I can t access the network drive where my backups are saved 103 I don t know the information about my system that I m required to enter 97 I m having problems restoring files from a backup that spans media 54 installation 97 Norton Ghost stopped working see activating Norton Ghost Index 131 PartitionInfo utility 79 Web sites Symantec 95 recovery environment 102 Windows Explorer see also readme txt on the Norton dismounting backup drives in 57 Ghost CD mounting backup drives in 55 storage device drivers needed for Windows support for 9x Windows the recovery environment 103 NT 4 0 Workstation and Me 12 the Norton Ghost software wizards expired 15 Copy Drive 90 what kind of restore should I Recovery 72 perform 53 63 Restore Drive 65 types of backups 44 U unlocking Norton Ghost 15 updating automatically with LiveUpdate 25 upgrading hard drives 87 hard drives preparation 87 USB support 9 User s Guide view PDF 28 users giving others the ability to run Norton Ghost 48 utilities 78 V verify a backup image 36 verify backup after creation 32 42 verifying backups 35 verifying images 32 42 v
104. ting Norton Ghost external devices to a desktop PC or internal devices to a laptop To avoid this issue make sure that Windows sees the CD drive as the same drive letter as when Norton Ghost was first installed Which version of Microsoft NET Framework do install If you have Microsoft NET Framework 1 1 already installed version 1 1 will not be installed from the Norton Ghost CD If you skip the 1 1 installation on the Norton Ghost CD you will need to download and install the Microsoft NET Framework 1 1 from the Microsoft Web site prior to using Norton Ghost Backup image troubleshooting Check here for suggestions to help resolve problems that are encountered while creating backup images Backup images on CD Difficulties with creating backup images to CD may be resolved by downloading the latest CD or DVD drivers and firmware updates from the manufacturer of your CD or DVD writer When you have completed the update be sure you turn off the power to the computer if your CD DVD burner is internal then turn the power back on This will ensure the computer recognizes the drive If your CD DVD burner is external unplug the power source to the burner then plug it back in If you create a backup image of two drives and the first backup image fills one and a half CDs you will be prompted to insert new media before the second drive is backed up It helps to think of the two drives as two separate backup se
105. ting system file system partitions volumes and data from a complete backup image The smallest allocation unit in the FAT FAT32 and NTFS file systems One cluster consists of a fixed number of disk sectors 120 Glossary delayed apply drive lock extended partition hot backup hot restore image image set Restoring an operating system partition using the Restore Drive Wizard from the product s console as opposed to using the System Restore Wizard from the recovery environment A request by the software for exclusive use of a selected drive before making any modifications to the file system of the hard drive By locking down a drive you prevent other software programs from changing the file system while the product is trying to change it This ensures that any data on the drive is current and accurate at the time of restoration A special kind of primary partition that was developed to overcome the four partition limit The extended partition is a container inside of which you can create logical partitions The extended partition itself does not hold any data nor is it assigned a drive letter But logical partitions inside the extended partition can hold applications and data and are assigned drive letters A backup image taken in realtime without interrupting system operation on the computer The restoration of a backup image while the computer remains up and running You can perform hot restores of
106. tion you can still check the integrity of a backup image any time after it is created by opening the file in the Backup Image Browser Check the integrity of a backup image using the Backup Image Browser You can use Verify Backup Image anytime after a backup is created to determine whether a backup image file is valid or corrupt Backup Image Browser checks to see that all of the files in the backup image are available for you to open the internal data structures in the backup image file match the data that is available and the backup image file can be uncompressed and create the expected amount of data To check the integrity of a backup image 1 Inthe tree pane of the Backup Image Browser select the backup image file 2 On the menu bar click File gt Verify Backup Image 3 When the check is complete click OK If you prefer you can have backup images automatically verified for integrity at the time they are created Split a backup image file into smaller files This option is useful if you are creating a backup image file that you know you will copy to removable media later for safekeeping The backup image will be split into smaller more manageable segments Later you can copy the segments onto separate removable media If Norton Ghost creates an sV2i file in addition to the V2i Creating Backup Images 37 Manually creating a backup image files you should save the sV2i file on the same media as the first V
107. ts This process makes it easier to restore backup images from removable media later Troubleshooting 99 Troubleshooting Norton Ghost Support for CD DVD burners Check the Symantec web site to make sure that your CD DVD burner is supported Supported burners allow variable packet writing a necessary feature if you are writing a backup image to CD or DVD Most burners manufactured since 1998 support variable packet writing If your burner is not listed you should check your burner s documentation to see if variable packet writing is supported before you attempt to write backup images to it DVD ROM drives Some DVD ROM drives cannot play DVD R media If you plan to create a backup on DVD R media and later restore from a DVD ROM drive you should check the drive compatibility list at the following URL http www dvdplusrw org Scheduled backup image troubleshooting Check here for suggestions to help resolve problems that are encountered while scheduling backup jobs created a backup job and set a number of full backups that wanted to maintain on the hard disk After a while backups stopped being created When you create a backup job you can specify the number of backup images you want to save on the hard disk before they are rotated out and deleted When you use this option you must also make sure that you have enough hard disk space to accommodate the number of backup images you specify plus one additional backup i
108. ttp service symantec com Service and support solutions 117 Subscription policy If your Symantec product includes virus firewall or Web content protection you may be entitled to receive updates via LiveUpdate Subscription length varies by Symantec product After your initial subscription ends you must renew it before you can update your virus firewall or Web content protection Without these updates you will be vulnerable to attacks When you run LiveUpdate near the end of your subscription period you are prompted to subscribe for a nominal charge Simply follow the instructions on the screen Worldwide service and support Technical support and customer service solutions vary by country For Symantec and International Partner locations outside of the United States contact one of the service and support offices listed below or connect to http service symantec com and select your region under Global Service and Support 18 Service and support solutions Service and support offices North America Symantec Corporation 555 International Way Springfield OR 97477 U S A Australia and New Zealand Symantec Australia Level 2 1 Julius Avenue North Ryde NSW 2113 Sydney Australia Europe Middle East and Africa Symantec Authorized Service Center Postbus 1029 3600 BA Maarssen The Netherlands Latin America Symantec Brasil Market Place Tower Av Dr Chucri Zaidan 920 12 andar S o Paulo
109. u are running under the recovery environment there are several support utilities available that you can run to troubleshoot networking or hardware issues you may encounter For example you can ping a computer renew IP addresses or get information about a hard drive partition table Symantec Technical Support may require information generated by these utilities if you call Symantec for help resolving problems To use the support utilities See Boot a 1 In the recovery environment main window click computer into the Advanced Recovery Tasks recovery Mier environment on 2 Click Utilities page 70 3 Click the support utility you want to run Start Networking Loads the necessary network Services drivers on your computer so you can access network stored backup image files Map Network See Network connectivity during a Drive restore on page 82 Configure IP See Getting a static IP address on Address page 84 Ping Remote Use Ping to see if a computer you Computer want to back up is operating and to see if the network connections to that computer are intact and functioning Type the IP address of the computer you want to check then click OK Restoring Backup Images 79 Using the support utilities oot ini file Display SME Disk Use to view among other things Information information about the hard drive on the computer You can save the information to a text file SMEDUMP TXT which can t
110. up then click Remove 6 In the Security Configuration Tool dialog box click Close to exit the dialog You must now stop then restart the Norton Ghost Service 7 Onthe Windows Start menu click Run 8 In the Open text box type services msc and then click OK 9 Inthe Name column right click Norton Ghost then click Stop to stop the service 10 In the Name column right click Norton Ghost again then click Start to restart the service so your changes will take effect Export a backup image You can export an open backup image file in Backup Image Browser to accommodate various methods of archiving or to make a copy of a backup with different characteristics than the original Be aware that this feature does not modify an existing backup image rather it copies the backup image and assigns the new characteristics to the copied file Creating Backup Images 49 Export a backup image Exporting a backup lets you do the following Split the file into smaller sizes so it can be copied to other types of storage media Consolidate a spanned set into one backup image file Consolidate an incremental set a base backup image and all associated incremental backup images into one backup image file or a spanned set Change the description or compression level of the backup image Add a password to the backup image To export a backup image 1 Inthe tree pane of the Backup Image Browser select a backup image file that you
111. up details 1 Inthe advanced view of Norton Ghost click the Backup History tab 2 Select a backup in the list box to view specific backup details about it Clean the backup history Use Clean Backup History to delete the log file entries and backup images for Norton Ghost events prior to the last full backup you made or the last base image you made with incrementals For example if you back up a machine every Sunday morning and clean the backup history on Sunday afternoon the history prior to last Sunday s backup would be erased When you use Clean Backup History be aware that all backup history entries and associated backup image files prior to the last backup are deleted To clean the backup history 1 Inthe advanced view of Norton Ghost click the Backup History tab 2 On the Tools menu click Clean Backup History Basics 21 Work with basic features Set default backup location You can specify the default path where backup image files are stored This default path is used if you do not specify a different path when you create a backup See Select a storage location for backup images on page 33 To set a default backup location 1 2 3 On the menu bar click Tools gt Options Click the Default Settings tab Select the default location for backup files in the drop down list Depending on the default location you selected specify the folder or CD DVD drive where the backup image will re
112. very environment requires a minimum of 256 MB of RAM to run To boot a computer into the recovery environment 1 Ifyou want to use a USB device while you are running the recovery environment you must first attach the device then continue with the next step 2 Do one of the following Insert the Norton Ghost CD into the media drive of the computer Insert the Symantec Recovery Disk CD available with Norton SystemWorks Premier into the media drive of the computer 3 Immediately restart the computer You may need to modify your system to make it bootable from the CD 4 Watch the computer screen When the prompt Press any key to boot from CD appears you have approximately five seconds to press a key to begin booting into the recovery environment 5 Ifyou need to install special RAID or SCSI drivers for the computer s hard disk subsystem press lt F6 gt when prompted during the boot into the recovery environment You should always use the latest Windows XP or Windows 2003 Server version of the particular SCSI driver 6 Read the license agreement then click Accept If you decline you cannot start the recovery environment and your computer will reboot 7 Ifthe backup image is located on a network start networking services by clicking Yes If the backup image is on your local machine click No 8 Inthe recovery environment main window click Time zone not set 9 In the Select Time Zone window select the time zo
113. view of the Norton Ghost window click Tools gt Back Up Drive 2 Click Next 3 Select one or more drives to back up A separate backup image file will be created for each drive you select You can click a drive letter to view a graphical representation of the drives used and total free space A drive with a red X next to it indicates that the drive is not available for backing up This is usually because the drive has been deleted or the entire hard disk has been removed from the computer since you installed Norton Ghost 4 Click Next Creating Backup Images 31 Manually creating a backup image See Select a 5 Select the location where you want the backup images storage location for stored backup images on page 33 Local file Stores the backup images on the computer that is being backed up Specify a drive and folder for example E Data_Backups Network Stores the backup images on the file network Specify a UNC path server share to a folder on the network where you want the backup image stored or click Browse to navigate to the network folder In the Backup Job Wizard click Next In the Connect As window type a domain or computer name user name and password then click OK to return to the Wizard CD RW Stores the backup images on disk DVD RW media Make sure the media is new and blank Partially written CD or DVD media should not be used Click CD RW DVD RW then specify the CD or
114. y for 48 starting stopping or restarting 111 troubleshooting in Services 108 authorizing other users to back up drives 48 backing up dual boot systems 38 backup drives dismounting 57 mounting 55 backup history deleting 20 viewing 20 Backup Image Browser checking backup integrity 36 dismounting backup drives with 57 editing files within backups 55 error messages 104 mounting drives with 55 opening 23 overview 23 restoring from backups that span media 54 splitting backups 50 viewing volume properties of a backup 60 backup images allowing other users to create backups 48 creating 29 exporting 48 filenames 41 incremental 45 121 restoring 65 verifying after creation 36 verifying at creation 35 backup jobs deleting 47 disabling 47 126 Index editing 46 running immediately 45 scheduling 38 backup properties 59 backup schedules deleting 47 disabling 47 modifying 46 backups advantages and disadvantages of different backup locations 34 checking for viruses 55 checking integrity of 32 35 42 closing in Backup Image Browser 24 compressing 35 database 47 deciding where to save 33 deleting 51 determining the kind of restore to perform 53 63 dual boot systems 38 ignoring bad sectors while creating 37 incremental 8 limiting the number of backups for adrive 43 managing 23 modifying exporting 48 opening in Backup Image Browser 24 passwords 37 passwords adding 51 restoring files and folders methods 53
115. you started networking when you booted into the recovery environment If you attempt to boot directly into the recovery environment when there is no DHCP server or the DHCP server is down you will be prompted to enter a static IP address and a subnet mask address for the computer on which you are running the recovery environment After the static IP address and subnet mask address are correctly entered you will be able to enter the recovery environment However because there is no way to resolve computer names when you run the System Restore Wizard or the Backup Image Browser you will only be able to browse the network using an IP address to locate a backup image file Restoring Backup Images Recovery environment troubleshooting To map a network drive See Boot a 1 Inthe recovery environment main window click computer into the Advanced Recovery Tasks recovery ai environment on 2 Click Utilities page 70 3 Click Map Network Drive 4 Map a network drive using a UNC path of the computer where the backup image file is located For example machine_name share_name or IP_address share_name You will now be abl e to browse to that drive mapping and select a backup image file that you want to restore Edit the boot ini file If necessary you can edit the boot ini directly from the recovery environm ent The boot ini is a Microsoft initialization file that is found at the root directory of your

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