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1. This chapter includes the following topics Preparing for installation m Installing Norton Ghost 12 0 m Setting up your first backup m About ensuring the recovery of your computer m Creating a custom Symantec Recovery Disk CD m Starting Norton Ghost 12 0 m Configuring Norton Ghost default options m Updating Norton Ghost m Uninstalling the product Preparing for installation Before you install Norton Ghost make sure that your computer meets the system requirements System requirements Table 1 1 lists the system requirements for Norton Ghost 12 Installing Norton Ghost Preparing for installation Table 1 1 Minimum system requirements Operating system Windows 32 bit or 64 bit operating systems Windows Vista Home Basic Windows Vista Home Premium Windows Vista Ultimate Windows Vista Business Windows XP Professional Home SP2 or later Windows XP Media Center RAM Memory requirements per key components Norton Ghost Agent 256 MB Norton Ghost user interface and Recovery Point Browser 256 MB m Symantec Recovery Disk 512 MB minimum Note If you are installing a multilingual version of the product you must have a minimum of 768 MB of RAM to run the Symantec Recovery Disk m Norton Ghost LightsOut Restore feature 1 GB Available hard m Norton Ghost Service 65 2 MB disk space m Recovery Point Browser 30 6 MB m Microsoft NET Framework 2 0 280 MB of hard disk space required for 32 b
2. Using event log information to troubleshoot problems When Norton Ghost performs an action it records the event for example when a backup job runs It also records program error messages You can use the event log to track down the source of problems or to verify the successful completion of a backup job See Logging Norton Ghost messages on page 27 Log entries provide information about the success or failure of numerous actions that were taken by Norton Ghost or by a user It offers a single view of all of the information and program error messages The following information is included in the event log Type Indicates if the event is an error message or other information such as the successful completion of a backup job Source Identifies if the message was generated by Norton Ghost or another program Date Displays the exact date and time that a selected event occurred Description Offers additional details about an event that can help you troubleshoot problems that might have occurred Troubleshooting installation Following are some of the most common installation problems m Locating required system information See Locating required system information on page 161 m Drive letter changes See Drive letter changes on page 161 m Installing Microsoft NET Framework See About Microsoft NET Framework on page 161 Troubleshooting Norton Ghost 161 Troubleshooting recovery points Locat
3. m Click Schedule and then select the days and a start time for when the backup should run m Check Run more than once per day if you frequently modify data that you want to protect Also specify the maximum time that should occur between backups and the number of times per day that the backup should run Event Triggers General Select the type of events that should automatically start the backup See Enabling event triggered backups on page 61 Click Next to review the backup options you have selected 58 Backing up your data After defining your backup 14 Toreview the total number and size of files to be included in the backup click Preview Note Depending on the amount of data you have identified for file and folder backup the preview process could take several minutes 15 If you want to run the new backup immediately click Run backup now and then click Finish Folders excluded by default from file and folder backups The following folders and their contents are excluded automatically from file and folder backups m Windows folder m Program Files folder m Temporary folder m Temporary Internet Files folder These folders are typically not used for storing personal files or folders However they are backed up when you define and run a drive based backup of your system drive typically C See Defining a file and folder backup on page 55 You can include these folders when you def
4. m Define a backup m Run the backup When you define a backup you make the following decisions m What to back up files and folders or an entire drive m Where to store the backup data backup destination m When to run the backup automatically or manually m What compression levels to specify for recovery points and whether to enable security settings encryption and password protection m Which of the many other options you want to use You can customize each backup according to your backup needs About backing up dual boot computers You can back up dual boot computers even if you have drives partitions that are hidden in the operating system from which you run Norton Ghost When you run a drive backup the entire contents of each drive is captured in a recovery point When you restore a drive the recovered drive is bootable Note In order for your computer to boot the same from a restored system as it did from the original configuration you must back up and then restore every drive that includes operating system boot information You should not create incremental backups of shared data drives if Norton Ghost is installed on both operating systems and they are both set to manage the shared drive Backing up your data 45 Choosing a backup type You might encounter issues if you try to use the Norton Ghost LightsOut Restore feature on dual boot systems It is not supported Choosing a backup type Ther
5. 5 Put your SRD CD into the CD drive and then restart your computer Note Depending on which version of the product you have purchased the SRD is either included on your product CD or as a separate CD You should place the CD containing the SRD in a safe place Should you lose the CD you can create a new one if you have have a CD burner 6 Save the changes and exit the BIOS setup to restart the computer with the new settings 7 Press any key to start the recovery environment Symantec Recovery Disk When you start your computer with the SRD CD in the drive you will see a prompt telling you to Press any key to boot from CD If you do not press a key within five seconds your computer will attempt to start from the next bootable device listed in the BIOS Note Watch carefully as the computer starts If you miss the prompt the computer will need to be restarted again Preparing to recover a computer Before you start the recovery process you should scan your computer for viruses You can run this scan using some versions of the Symantec Recovery Disk You can also scan your hard disk to check it for corrupted data or surface damage See Scanning for viruses on page 134 See Checking your hard disk for errors on page 136 Scanning for viruses If you suspect that your computer was damaged by a virus or other threat you should run a virus scan before you restore your computer Recovering a comput
6. A partially protected drive can be recovered but if the recovery points are outdated it might not contain the latest versions of your data At risk oo No defined backup exists and no recovery points are available from which to recover the drive An unprotected drive cannot be recovered and is at risk Status unknown The status is being calculated or you have not yet licensed your product Either wait a few seconds for the status to display or make sure that you have licensed your copy of the product Monitoring the status of your backups Monitoring backup protection from the Status page Table 6 1 Backup protection levels continued rR No backup protection N assigned The drive that displays this icon is not being monitored for backup status or it is being monitored for errors only but there are no errors to report Use the Customize status reporting feature on the Status page to change the status report setting Monitoring backup protection from the Status page The Status page lets you monitor the status of your backups The Status page lists each drive on your computer and includes a calendar that contains your backup histories The calendar lets you quickly identify when a backup ran and what type of backup it was It identifies your upcoming scheduled backups It also lists the file and folder backup history if you have defined one or more file and folder
7. See Locating required system information on page 161 See Troubleshooting the recovery environment on page 166 Installing Norton Ghost 19 Creating a custom Symantec Recovery Disk CD To test Symantec Recovery Disk 1 Run the driver validation tool to test whether Symantec Recovery Disk works with the network cards and storage devices on the computer 2 Boot your computer using the Symantec Recovery Disk See Starting a computer by using the recovery environment on page 132 3 When you have booted into the recovery environment do one of the following m If you want to store recovery points on a network run a mock restore of arecovery point that is stored on a network to test the network connection m If you want to store recovery points on the computer run a mock restore of a recovery point that is stored locally to test the local hard drive connection If driver validation fails The driver validation test verifies whether the drivers for all storage devices and network cards in use by the computer are available in the recovery environment If the drivers are available on the recovery disk you receive a validation message If any drivers are missing from the recovery disk the Driver Validation Results dialog appears Without access to the correct drivers a device cannot be used while running the SRD Therefore if the recovery points required for recovering your computer are stored on a network or a l
8. Convert a recovery point to virtual disk format LightsOut Restore Simplified schedule editor Manage backup data Improved backup and recovery status Automatic backup destination detection Browse lost or damaged files and folders Event triggered backups Performance throttling Maxtor OneTouch integration Introducing Norton Ghost 33 What s new in Norton Ghost Description Search for and recover files stored in recovery points using Google Desktop Also supports Symantec Backup Exec Retrieve Convert recovery points to one of two virtual disk formats for use in a virtual environment Restore a computer from a remote location regardless of the state of the computer provided that its file system is intact You can now easily edit your existing backup schedules without having to click through multiple dialogs or complete the entire backup wizard again Because recovery points and file and folder backup data require storage space Norton Ghost gives you the freedom of where and how to handle the amount of disk space used for storing backup data Norton Ghost offers simple tools for managing your backup data and can even manage it for you automatically The home page offers the backup protection status in a single view But you can also use the new Backups Calendar to view past and upcoming scheduled backups to see how protected your data really is Norton Ghost automatically detects when a new stora
9. Ifthe installation program does not start on the Windows taskbar click Start gt Run type the following command then click OK lt drive gt autorun exe where lt drive gt is the drive letter of your media drive For Windows Vista if the Run option is not visible do the following m Right click the Start button and click Properties m On the Start Menu tab click Customize 135 136 Recovering a computer Recovering a computer m Scroll down and check Run command m Click OK Click Run Update Locator Click Find and retrieve virus definitions If more recent virus definitions are not found you can still scan for viruses on your damaged computer by using the virus definitions that are on the Symantec Recovery Disk CD However the computer might not be protected from new viruses or threats When prompted click OK Do one of the following m Insert a floppy disk into the floppy disk drive m Insert a blank writable CD or DVD into the computer s CD or DVD recordable drive Locate the newly created Update Locator Virus Definitions folder on your computer s desktop and copy it to the blank disk Checking your hard disk for errors If you suspect that your hard disk is damaged you can examine it for errors To check your hard disk for errors 1 2 3 In the Analyze panel click Check Hard Disks for Errors Select the drive that you want to check Select any of the following options Automatically fix
10. Norton Ghost S symantec Norton Ghost 12 0 User s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 7 0 Legal Notice Copyright 2007 Symantec Corporation All rights reserved Federal acquisitions Commercial Software Government Users Subject to Standard License Terms and Conditions Symantec the Symantec Logo LiveUpdate Symantec pcAnywhere Symantec Backup Exec Norton Symantec NetBackup and Symantec Backup Exec Restore Anyware are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U S and other countries Other names may be trademarks of their respective owners Microsoft Windows Windows NT Windows Vista MS DOS NET and the Windows logo are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries VeriSign is a registered trademark of Verisign Inc Gear Software is a registered trademark of GlobalSpec Inc Google and Google Desktop are trademarks of Google Inc Maxtor OneTouch is a trademark of Maxtor Corporation The product described in this document is distributed under licenses restricting its use copying distribution and decompilation reverse engineering No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors i
11. backups Note You can right click on any of the calendar icons to access a context sensitive menu These menus offer quick access to related tasks Refer to the following table for the meaning of each icon displayed in the Backups calendar 91 92 Monitoring the status of your backups Monitoring backup protection from the Status page Table 6 2 Backups calendar icons Represents a drive based backup that is configured to create a single independent recovery point When this icon appears in the Backup timeline it indicates that a drive based backup is scheduled to occur This icon can appear in the following states Indicates that the backup ran and that an independent recovery point was created Indicates that the backup is unavailable Indicates that the backup did not run as scheduled This problem could occur if an error prevents the backup from running or if you manually cancel a backup before it completes Indicates a drive based backup scheduled to run at a future time Represents a drive based backup that is configured to create incremental recovery points It indicates that a drive based backup is scheduled to occur on the day that it appears in the backup timeline This icon can appear in the following states Indicates that the backup ran and that an incremental recovery point was created Indicates that the backup is unavailable Indicates that the backup did not run as sc
12. recovery environment 168 V verifying recovery point after creation 91 virtual disk format convert recovery points to 110 viruses checking recovery points for 99 VMWare Virtual Disk vmdk 110 volumes getting help for 181 Index 203 W Windows Explorer mount recovery points from 101 viewing file and folder version information in 114 Windows Vista support for 11 32 Windows volumes getting help for 181 workgroup environment restore from 179 workgroups restore from 178
13. Schedule a base recovery point with additional recovery points that contain only incremental changes that were made to your computer since the previous recovery point Incremental recovery points are created faster than the base recovery point They also use less storage space than an independent recovery point Note You can only have one recovery point set defined for each drive The Recovery Point Set option is not available if you have already assigned a selected drive to an existing backup and specified Recovery Point Set as the recovery point type This option also is unavailable if you select an unmounted drive that cannot be part of a recovery point set Creates a complete independent copy of the drives that you select This backup type typically requires more storage space especially if you run the backup multiple times Backing up your data 47 Defining a drive based backup Click Next On the Backup Destination page select from the following options Folder field Browse to the location in which you want to store the recovery points If Norton Ghost detects that this location does not have enough available space it alerts you You should choose another location that has more space Rename button If you want to rename the recovery point click Rename and then type a new file name Default file names include the name of the computer followed by the drive letter Network Credentials If you want to save the recov
14. To change permissions for a user or a group 1 On the Windows taskbar click Start gt Programs gt Symantec gt Norton Ghost gt Security Configuration Tool In the Permissions for Norton Ghost 12 0 dialog box select the user or group whose permissions you want to change and then do one of the following To set Full Control permissions click Allow or Deny for the selected user or group Backing up remote computers from your computer 87 Controlling access to Norton Ghost m Toset Status Only permissions click Allow or Deny for the selected user or group 3 Click OK when you are finished To remove a user or group 1 On the Windows Start menu click Programs gt Symantec gt Norton Ghost gt Security Configuration Tool Select the user or group that you want to remove and then click Remove Click OK when you are finished Running Norton Ghost using different user rights If the permissions for a user are insufficient for running Norton Ghost you can use the Run As feature in Windows to run the product using an account that has sufficient rights even if you are not currently logged in with the account To perform Run As from Windows XP 2003 1 On the Windows taskbar click Start gt Program Files gt Symantec gt Norton Ghost Right click Norton Ghost and then click Click The following user to log onto with another account 4 Inthe User Name and Password boxes type the account name and password th
15. 0 Agent on page 79 To use the features of Norton Ghost 12 0 the Norton Ghost 12 0 Agent must be started and properly configured You can use the Windows Services tool to manage and troubleshoot the agent Note To manage the Norton Ghost 12 0 Agent you must be logged on as a local administrator Backing up remote computers from your computer 81 Best practices for using services You can manage the Norton Ghost 12 0 Agent in the following ways m Start stop or disable the Norton Ghost 12 0 Agent on local and remote computers See Starting or stopping the agent service on page 82 m Configure the user name and password that is used by the Norton Ghost 12 0 Agent See Controlling access to Norton Ghost on page 85 m Set up recovery actions to take place if the Norton Ghost 12 0 Agent fails to start For example you can restart the Norton Ghost 12 0 Agent automatically or restart the computer See Setting up recovery actions when the agent does not start on page 83 Best practices for using services Table 5 1 describes some best practices for using services Table 5 1 Best practices for using services Check the Events tab first before using Services The Events tab in the Advanced view can help you to track down the source of a problem particularly when it is associated with the Norton Ghost 12 0 Agent You should view the most recent log entries in the Events tab for more
16. 114 Automating management of backup data cccecceeceeceeeeeeeeenees 115 Moving your backup destination cccececceceeceeeeeeeeeneeeeneeens 116 Recovering files folders or entire drives About recovering lost data ccccececeececnecee eens eceeeeneeneaeenenenes 119 Recovering files and folders by using file and folder backup data 119 Recovering files and folders by using a recovery point 0 0065 121 Opening files and folders stored in a recovery point 4 123 If you cannot find the files or folders you want 0c0eeeeees 123 Recovering a Secondary drive cccccecec eee eeeeceeeceeeeeeeneaeeneaeenens 124 About LightsOut Restren are a E EAEE E E ES 127 Setting up and using LightsOut Restore ccceceeeeeeee eens 127 Configuring LightsOut Restore cccecceeceeeneeeeeneeeeeneeneenes 128 Troubleshooting LightsOut Restore cccecceceeeeceeeeeeeneees 130 Recovering a computer About recovering a computer 2 0 0 0 cece cece cece ec eee ee nec eeeeeeeeeaeeeeaeeeens 131 Starting a computer by using the recovery environment 132 Configuring your computer to boot from a CD cccecceee neces 133 Preparing to recover a computer cece cece cece ec eceeeeeeeeteenenenenenes 134 Scanning for viruses cccec cece eee nec eec eee eee eee eea eee eeneeneeneeneegs 134
17. 2 Ifyou are prompted to start networking services click Yes Getting a static IP address If you want to restore a recovery point that is located on a network drive or share but you are unable to map a drive or browse to the drive share on the network usually caused by the lack of an available DHCP service you can assign a unique static IP address to the computer that is running the recovery environment You can then map to the network drive or share Recovering a computer 147 Viewing properties of recovery points and drives To get a Static IP address 1 2 oO ou Ff WwW In the Network Adapter Configuration box click Use the following IP address Specify a unique IP address and subnet mask for the computer that you want to restore Be sure that the subnet mask matches the subnet mask of the network segment Click OK Click Close to return to the recovery environment s main menu In the Network pane click Ping a Remote Computer Type the address of the computer that you want to ping on the network segment Click OK If you specified a computer name or a computer name and domain as the address method make note of the IP address that is returned from the computer that you pinged If communication to the storage computer is operating as expected you can use the Map Network Drive utility to map a drive to the recovery point location Getting a static IP address if the ping is unsuccessful If you ping an address
18. About network credentials on page 53 m Click Finish System Displays a list of all of the drives on your computer and shows any associated recovery points You can also select a system index file sv2i Select this option and then do the following m Click Browse locate and select a recovery point sv2i and then click Open m If you select a network location type your network credentials See About network credentials on page 53 m Check each recovery point that you want to recover If necessary add change or remove recovery points from the list m Click Finish 4 Inthe Find files to recover box type the whole name or partial name of a file or folder that you want to restore and then click Search For example type recipe to return any file or folder that includes the word recipe in its name such as My Recipes doc Recipes xls Recipes for Success mp3 and so forth 5 In the Files to restore list select the files that you want to restore by using one of the following methods To select a single file Click the file once To select all files Press Ctrl A To select a group of files that are next to Click the top file press and hold Shift and each other then click the last file in the group To select a group of files that are not next Press and hold Ctrl while you select the to each other files that you want Recovering files folders or entire drives 123 Recovering files and folders by using a
19. Check Limit file versions for file and folder backups and then type a number between 1 and 99 You can also check Monitor disk space usage for backup storage and then specify a limit to the total amount of disk space that can be used for both recovery points and file and folder backup data See Automating management of backup data on page 115 Click OK Manually deleting files from your file and folder backup You can manually delete files that are stored in your backup destination To manually delete files from your file and folder backup 1 2 On the Home or Tasks page click Recover My Files Do one of the following m Inthe Find files to recover box type the file name of the file that you want to delete and then click Search m Ifyou don t know the name of the file click Search to return a list of all of the files that have been backed up and then browse for the file Click View All Versions to display all versions of each file that exist in the file and folder backup data Select one or more files that you want to delete Right click and then click Delete Finding versions of a file or folder You can use Windows Explorer to view information about the available versions that are included in a file and folder backup Managing backup destinations Automating management of backup data You can specify a limit to the number of versions of each file or folder stored in file and folder backup data See
20. If the hard drive that you want to copy contains more than one partition you must copy the partitions one at a time to the new hard drive You can use the Copy Drive feature when you upgrade to a larger hard drive or when you add a second hard drive You should not use the Copy Drive feature to set up a hard drive that will be used in another computer The drivers that are used to run the hardware on one computer will likely not match the drivers on a second computer Note You must install a fully licensed version of Norton Ghost 12 0 before you can use the Copy Drive feature This feature is not available in the evaluation version 152 Copying a drive Preparing to copy drives Preparing to copy drives Before you can copy drives you must have the hardware configured correctly To prepare to copy drives 1 Do all of the following Prepare the computer Get the manufacturer s directions for installing the drive Shut down the computer and then disconnect the power cord Discharge electricity by touching a grounded metal object Remove the computer cover Change the jumper settings on the hard drive to make the new hard drive the slave drive or connect it as the slave drive if you are using cable select instead of jumper settings to determine the master and slave drives Do the following to attach the new hard drive Connect the cable so that the colored stripe on the edge lines up with the T O pins on the motherboar
21. If you have a good understanding of Norton Ghost you might prefer to perform most tasks from the Advanced view 74 Backing up your data Using the Advanced page Note When refering to the documentation while using the Advanced page the first one or two steps do not apply because they indicate where to access each feature from the other pages of the product interface From that point on follow the remaining steps of each procedure The Advanced page can be hidden from view if you do not plan to use it To hide the Advanced page 1 Start Norton Ghost 2 On the View menu click Show Advanced Page To show the Advanced page 1 Start Norton Ghost 2 On the View menu click Show Advanced Page Chapter Backing up remote computers from your computer This chapter includes the following topics About backing up other computers from your computer Adding computers to the Computer List Deploying the agent Using the Norton Ghost 12 0 Agent Managing the agent through Windows Services Best practices for using services Controlling access to Norton Ghost About backing up other computers from your computer Norton Ghost lets you connect to and back up a second computer on your home or office network You can manage as many computers as needed but you can only manage one computer at a time 76 Backing up remote computers from your computer Adding computers to the Computer List Note You must purchase a separat
22. Limiting the number of file versions to keep on page 114 To find versions of a file or folder 1 2 3 Open Windows Explorer Navigate to a file that you know is included in a file and folder backup Right click the file and then click Show Versions Automating management of backup data Norton Ghost can monitor your backup storage space and notify you when it is getting full It can also automatically delete old recovery points and older versions of files from file and folder backups that exceed the threshold If you do not specify a threshold Norton Ghost notifies you when the disk reaches 90percent of its total capacity To automate management of backup data 1 2 On the Tools page click Manage Backup Destination Check Limit file versions for file and folder backups and then type a number between 1 and 99 Check Monitor disk space usage for backup storage and then drag the slider to limit the total amount of disk space that can be used for your recovery points and your file and folder backup data Do one of the following m Check Warn me when backup storage exceeds threshold if you only want to be notified when the storage size is exceeded but you do not want any action to be taken m Check Automatically optimize storage if you want Norton Ghost to manage the backup data automatically without prompting you If you select this option Norton Ghost automatically deletes the old recovery points and limits file v
23. See General error messages on page 182 For more information go to the following URL and perform a search http www symantec com enterprise index jsp You can review additional information about troubleshooting errors in the pushlog txt file or in the product interface when you deploy the agent See Norton Ghost agent and Windows Services on page 188 Recovery Point Browser error messages Table B 2 provides information about errors that you might encounter while using the Recovery Point Browser and how to resolve those errors 182 Troubleshooting Norton Ghost Troubleshooting error messages Table B 2 Recovery Point Browser error messages Cannot initialize COM library Norton Ghost 12 0 was unable to initialize the COM subsystem This error can be caused by insufficient resources or corrupt DLLs Restart the system and try to free system resources Cannot allocate Norton Ghost 12 0 Norton Ghost 12 0 was unable to allocate resources mount manager instance for the Symantec mount manager This error is usually reported when Norton Ghost is partially installed or some of its COM objects are missing or incorrectly registered To correct this condition reinstall Norton Ghost 12 0 Cannot retrieve drive information The Symantec mount manager did not recognize the drive as a mounted recovery point This error is most commonly reported when another process is attempting to unmount the drive The error may also o
24. a unique static IP address to the computer that is running the recovery environment You can then map to the network drive or share The Network Configuration dialog is automatically displayed if there is no DHCP service available when you start the recovery environment However if it does not display you can open it from the recovery environment To display the Network Configuration window Inthe recovery environment main window on the Network pane click Configure Network Connection Settings If you are prompted to start networking services click Yes To get a static IP address 1 Inthe Network Configuration window click Use the following IP address 2 Inthe Network Adapter Configuration dialog box specify a unique IP address and subnet mask for the computer that you want to restore Be sure that the subnet mask matches the subnet mask of the network segment 3 Click OK 178 Troubleshooting Norton Ghost Troubleshooting the recovery environment Click Close to return to the recovery environment main menu In the Network panel click Ping a Remote Computer Specify the address of a computer that you want to ping For example 168 212 226 204 Click OK If communication to the storage computer is operating as expected you can use the Map a Network Drive utility to map a drive to the recovery point location To get an IP address if the ping is unsuccessful 1 On the computer that holds the recovery point that y
25. and the address does not respond you can use the ipconfig all command to determine the correct IP address To get an IP address if the ping is unsuccessful 1 On the computer that contains the recovery point that you want to restore at a DOS prompt type the following command and then press Enter ipconfig all Write down the IP address that is displayed Return to the computer that is running the recovery environment and run the utility Ping Remote Computer with this IP address Viewing properties of recovery points and drives You can view the properties of recovery points and the drives that are contained in them m Viewing properties of a recovery point 148 Recovering a computer Viewing properties of recovery points and drives m Viewing the properties of a drive within a recovery point Viewing properties of a recovery point You can view various properties of a recovery point by using the Recovery Point Browser The following properties are available for viewing Description Auser assigned comment associated with the recovery point Size The total size in megabytes of the recovery point Created The date and time that the recovery point file was created Compression The compression level that is used in the recovery point Spanned Whether the entire recovery point file is spanned over Password protected Encryption Format Computer name several files The password protection status of the selected drive The
26. as personal files stored in the My Documents folder Back up and recover files of a specific type such as music mp3 wav or photographs jpg bmp Consider these best practices before defining and running your first backup Schedule backups when you know Your computer must be turned on and Windows must your computer will be turned on be running at the time a backup occurs If not any scheduled backups are skipped until the computer is turned on again You then are prompted to run the missed backup See Choosing a backup type on page 45 Use a secondary hard disk as your You should store recovery points on a hard disk other backup destination Run backups on a regular and frequent basis than your primary hard disk C This practice helps ensure that you can recover your system in the event that your primary hard disk fails See About selecting a backup destination on page 62 When you define your backups schedule them to run frequently so that you have recovery points that span at least the last two months See Editing a backup schedule on page 70 See Defining a drive based backup on page 45 Keep personal data on a separate drive than the drive on which Windows and your software programs are installed Verify the recovery point after you create it to ensure that it is stable During a backup Best practices for backing up 39 Best practices for backing up You should keep y
27. back up an entire drive for example your system backup drive which is typically C You can then restore any file folder or your entire drive 106 Managing backup destinations How backup data works File and folder Use this option to back up only the files and folders that you select backup You can then restore any file or all of them at any time This option typically requires less disk space than drive based backups About drive based backups When you run a drive based backup a snapshot is taken of everything that is stored on your computer s hard disk Each snapshot is stored on your computer as arecovery point A recovery point is a point in time that is used to restore your computer back to the way it was when the recovery point was created The types of recovery points are as follows Independent Creates a complete independent copy of the drives that you select recovery point This backup type typically requires more storage space v2i Recovery point set Includes a base recovery point A base recovery point is a complete iv2i copy of your entire drive and is similar to an independent recovery point The recovery point set also includes recovery points that capture only the changes that are made to your computer since the creation of the base recovery point Although you can recover files and folders from a drive based backup you cannot select a specific set of files or folders to back up Your entire hard dri
28. being created eceeeeee es Define Backup wizard does not show the correct time SOCUN GS 5 2 og ving o2 drcta ns dana ba E aban ameceaeae Checking the status of the agent cccccceccneceeeu eee eeueeeeenes Testing the scheduling of your backups ccscceeceeceeee seuss Backup errors occur after you deleted a drive cccecceeee ees Troubleshooting recovery from within Windows ccsceeeeeeeee About using a recovery point that is spanned across multiple CDS or DVDS 3 2 tres natetaet actin had eetbindeacogshe bo ws cdadetenedatacteseds About recovering a system drive in Windows 0c00ceeeee When a drive cannot be found after a failed or cancelled recovery HOD os a NR N a E E A coe Troubleshooting the recovery environment sssssesesrsrerereseseeeee How Symantec Recovery Disk works ccccecceceeeeeeeeeeeeeees Using the support utilities 2 0 0 0 cece ccc ec nec ee neces eeeeeeneenes Starting a computer from the CD drive cccecceceeceeeeeeeees Contents 7 8 Contents You cannot access the local drive where your recovery points APE SAVES nosne tanana ddan eb de ctamnases adpienns ARTA You cannot access or see the USB device where your recovery POINTS ALE SAVE 2 0 eke ec eee a e eee a AEE EASES A warning message indicates that Windows might not run correctly because of insufficient memory 00
29. cannot view the files that are in a recovery point for an encrypted NTFS drive You can save recovery points locally that is on the same computer where Norton Ghost is installed or to most CD R CD RW DVD R W and DVD RW recorders You can find an updated list of supported drives on the Symantec Web site Norton Ghost also lets you save recovery points to most USB devices 1394 FireWire devices REV Jaz Zip drives and magneto optical devices Unavailable features Norton Ghost 12 0 is packaged to meet various markets Some features might not be available depending on the product you have purchased However all features are documented You should be aware of which features are included with the version of the product you have purchased If a feature is not accessible in the product user interface it is likely not included with your version of the product Refer to the Symantec Web site for information about features included with your version of Norton Ghost 12 0 When you delay licensing If you choose to delay installation of the product license for a maximum of 30 days from the date of installation the following features are unavailable until you install a valid license m Copy Drive m LightsOut Restore m Convert to Virtual Disk All other features are enabled during the 30 day grace period If you are using an Evaluation copy of the product it also expires after 30 days However all features are enabled until the e
30. do not have an SMTP server this feature is unavailable to you Installing Norton Ghost 29 Configuring Norton Ghost default options Notifications can also be sent to the system event log and a custom log file located in the Agent folder of the product installation If notifications are not being delivered check the setup of your SMTP server to ensure that it is functioning properly To enable email notifications 1 2 3 On the main menu bar click Tasks gt Options Under Notifications click SMTP E mail Click the Select the priority and type of messages drop down list and select the priority level at which an email should be sent All messages Send all messages regardless of priority levels Medium and high priority messages Send only medium and high priority messages High priority messages only Send only high priority messages No messages Do not send any messages regardless of priority levels Select one or more of the following options m Errors m Warnings m Information In the To address text box type the email address for example admin domain com where notifications are to be sent If desired type the email address of the sender in the From address text field If you do not specify a From address the name of the product will be used In the SMTP server text box type the path to the SMTP server that will send the email notification for example smtpserver domain com From the SMTP Authent
31. file and folder backup data to recover lost files and folders You must have a recovery point to recover an entire drive To recover recent changes that were made to a lost file or folder your backup data must be at least as current as the changes that were made to the lost file or folder Recovering files and folders by using file and folder backup data If you defined a file and folder backup and need to recover files you can recover them from a recent file and folder backup 120 Recovering files folders or entire drives Recovering files and folders by using file and folder backup data Norton Ghost includes a search tool to help you locate the files that you want to recover To recover files and folders by using file and folder backup data 1 2 On the Home or Tasks page click Recover My Files In the left pane of the Recover My Files window select File and Folder as the search method Do one of the following m Inthe Find files to recover search box type the whole name or partial name of a file or folder that you want to restore and then click Search For example type recipe to return any file or folder that includes the word recipe in its name for example My Recipes doc Recipes xls Recipes for Success mp3 and so forth m Click Advanced Search type your search criteria and then click Search To return to the standard search text box click Basic search In the search results list box select the files that y
32. for the computer you want to add and then click OK 4 Click OK to add the computer to the Computer List To add a local computer 1 On the Norton Ghost menu bar click Computers gt Add Local Computer 2 ClickOK Backing up remote computers from your computer 77 Deploying the agent To remove a computer from the Computer List 1 On the Norton Ghost menu bar click Computers gt Edit List 2 Select the remote computer that you want to remove click the minus sign and then click OK Note Removing a computer from the Computer List does not uninstall the agent from the computer You must run the Windows Uninstall program See Uninstalling the product on page 30 Deploying the agent You can deploy the Norton Ghost 12 0 Agent to the computers that are on the Computer List by using the Agent Deployment feature After you install the agent you can create backup jobs directly from Norton Ghost Note Because of increased security with Windows Vista you cannot deploy the Norton Ghost 12 0 Agent to Windows Vista without making security configuration changes The same issue occurs when you attempt to deploy the agent from Windows Vista to another computer You can manually install the agent on the target computer using the product CD See Uninstalling the product on page 30 Note If you deselected the Agent Deployment option during installation this feature is not available You can run the installat
33. if you select Monthly a new base recover point is created the first time the backup runs during each new month For advanced scheduling options such as setting up event triggers that start the backup in response to specific events click Advanced and configure any of the following options Schedule Do one or more of the following Backup Time m Click Schedule and then select the days and a start time for when the backup should run m Check Run more than once per day if you frequently modify data that you want to protect Also specify the maximum time that should occur between backups and the number of times per day that the backup should run m Click the Automatically optimize drop down list and then select how often optimization should occur to help manage the disk space that is used by your backup destination m Click the Start a new recovery point set drop down list and select how frequently a new recovery point set should be started Click Custom to customize the option you select Event Triggers Select the type of events that should automatically start the backup General See Enabling event triggered backups on page 61 Click OK and then click Next If you want to run the new backup immediately click Run backup now This option is not available if you configured an independent recovery point with the option to run it only once Click Finish Running a One Time Backup The One Time Backup feature lets
34. is running such as Norton PartitionMagic Also you should not run any disk defragmenting software during a backup You can also schedule backups to run automatically according to a schedule See Editing a backup schedule on page 70 To run an existing backup immediately from the system tray 1 On the Windows desktop right click the Norton Ghost system tray icon 2 Click Run Backup Now 3 Click a backup job to start the backup If the menus displays No Jobs you must start Norton Ghost and define a backup To run an existing backup immediately from within Norton Ghost 1 On the Home page click Run or Manage Backups 2 Select a backup from the list and then click Run Now Run a backup with options If you want to quickly run an existing drive based backup but you want the backup to create an alternate type of recovery point use the Run Backup With Options feature This is a unique option in that if you run an existing backup job the recovery point created is dictated by the type of recovery point that was created the last time the backup job was run Use this option to create an alternate recovery point type 60 Backing up your data Verifying that a backup is successful Note Using this option does not change the settings of the defined backup To do that you must open the backup and modify its settings manually See Editing a backup schedule on page 70 See Editing backup settings on
35. loss during the creation of the recovery point Symantec recommends that you verify recovery points after they are created to ensure their integrity Create a new recovery point to a different location or create a new recovery point with a different file name to the same location m The recovery point is fine but there may be a conflict with spyware detection software such as Pest Control or Spybot that causes the recovery point to become corrupt or appear to be corrupted While using Norton Ghost or the Recovery Point Browser you should turn off all spyware detection software m You copied a recovery point from one FireWire drive to another FireWire drive while connected to a FireWire expansion card that uses a Via chipset such as the Kouwell card To work around this issue replace your Via based FireWire expansion card with a card that uses a non Via chipset such as the Adaptec 4300 Fireconnect which uses a TI chipset EA390712 This error is usually caused by insufficient rights to the Norton Ghost 12 0 Agent service A user must have administrator and domain administrator rights on the sub share folder Check that the Norton Ghost 12 0 Agent services Log On information is correct 186 Troubleshooting Norton Ghost Troubleshooting error messages Table B 3 General error messages continued EBABO01A Cannot read data from drive An unknown exception has occurred This error is reported when you attempt to save a re
36. m Any application is installed m Any user logs on to the computer m Any user logs off of Windows m The data added to a drive exceeds a specified number of megabytes This option is unavailable for file and folder backups m The Maxtor OneTouch external hard drive button is pushed 62 Backing up your data About selecting a backup destination Note This feature only appears if you have a Maxtor OneTouch drive installed and you are running a Windows XP 32 bit platform To enable event triggered backups 1 2 3 4 On the Home or Tasks page click Run or Manage Backups Select the backup you want to edit and then click Change Schedule Click General under Event Triggers Select the events you want detected and then click OK About selecting a backup destination You should review the following information before deciding where to store recovery points and file and folder backup data Note If you choose to use CDs or DVDs as your backup destination not recommended you cannot back up to a sub folder on the disk Backup data must be created at the root of CDs and DVDs Table 4 2 contains information that you need to consider when selecting a backup destination Backing up your data About selecting a backup destination Table 4 2 Selecting a backup destination Local hard drive USB drive or FireWire drive recommended The benefits of this option are as follows m Fast backup and recovery
37. not press a key your computer will attempt to start from the next bootable device listed in the BIOS There is only a short delay when the prompt to press a key is displayed so you need to watch carefully as the computer starts Press a key to start the recovery environment You cannot access the local drive where your recovery points are saved You might need to load the drivers for the storage device in which your recovery points are saved Drivers can be loaded once the recovery environment is started Note If you do not have the drivers available from the device manufacturer and they are not included as part of the recovery environment you will not be able to use that drive Consider running the Create Recovery Disk option to create a recovery disk that contains all of the required drivers for your computer hardware See If driver validation fails on page 19 To load a driver for a local drive from within the recovery environment 1 2 3 Start your computer by using the Symantec Recovery Disk CD Once the recovery environment starts click Load a Driver on the Home panel Browse to the folder containing the required driver select the driver and then click Open Troubleshooting Norton Ghost 173 Troubleshooting the recovery environment You cannot access or see the USB device where your recovery points are saved You must plug in the USB device before you reboot into the recovery environment If you did
38. of the drive Check for other applications that might have a lock on the drive Temporarily turn off any suspected conflicting drivers and run Norton Ghost 12 0 again EC8FO00C Check that the driver is present and that the Norton Ghost 12 0 Agent service is started EC950001 This error occurs when the driver for the storage controller does not load in Symantec Recovery Disk Restart the computer by using Symantec Recovery Disk and press F6 to load the necessary drivers Troubleshooting Norton Ghost 187 General troubleshooting Table B 3 General error messages continued Catastrophic error This error might be caused by a conflict with another program Contact Symantec Technical Support WinBOM error when booting from This error is an issue with the network interface card NIC driver not loading recovery environment If the recovery point you want to restore is located on the network you should first try a different NIC card If that is unsuccessful you should send the drivers and a system information file to Symantec Technical Support The month and year are switched on This error is an issue with some international servers some international computers Send the pqh files to Symantec Technical Support For more information go to the following URL and search on the generated error code http www symantec com enterprise index jsp General troubleshooting The following suggestions can help you
39. removable media it is automatically split into the correct sizes if the backup spans more than one media If more than one drive is being backed up the recovery points for each drive are stored independently on the media even if there is space to store recovery points from multiple drives on the same media The scheduling of backups is not available when this option is used Note Using CD RWs or DVD RWS as your recovery point storage location is not the best option because you will be required to swap disks during the process Table 4 3 describes the advantages and disadvantages of different types of backup destinations Table 4 3 Advantages and disadvantages of backup destinations Hard drive recommended m Fast backup and recovery m Uses valuable drive space m Canschedule unattended m Vulnerable to loss if the backups hard drive fails m Inexpensive because drive space can be overwritten repeatedly Network drive recommended m Fast backup and recovery m Must have supported NIC m Can schedule unattended drivers to restore from backups the recovery environment Inexpensive because m Must understand and assign the appropriate rights for users who will m Protection from local run backups and restore hard drive failure data m Off site storage through existing network backup strategies drive space can be overwritten repeatedly Backing up your data 65 About setting a compression lev
40. resolve problems that you encounter while using Norton Ghost 12 0 m See How to break up an existing recovery point file into a spanned file set on page 187 m See How to test the scheduling feature without actually creating a schedule on page 188 How to create recovery points directly to tape Norton Ghost 12 0 does not write recovery points directly to tape However you can create a recovery point and save it to the network You can then transfer the recovery point file to a tape drive or burn it to a CD or DVD To restore the recovery point from tape you must copy the files back to a local or network drive before restoring How to break up an existing recovery point file into a spanned file set You can use the Copy Recovery Point feature in the Recovery Point Browser See Making copies of recovery points on page 109 188 Troubleshooting Norton Ghost Norton Ghost agent and Windows Services When you copy a recovery point you can select the option to Divide into smaller files for archiving For example if you plan to copy a recovery point to a CD at a later time specify a file size of 700 MB or less How to test the scheduling feature without actually creating a schedule To test the scheduling of a backup job stop the Norton Ghost service in the Microsoft Services console Change the date forward on the computer to a time when you would like the scheduled recovery point to occur and then restart the Nor
41. that should use the new backup destination Deselect the defined backups that you do not want to move 6 Check Save as default backup destination if you want to use this destination as the default backup destination for any new backups that you define in the future Click OK 8 To move existing recovery points to the new backup destination check Move recovery points and then do one of the following m Check Move the latest recovery points for each backup and delete the rest m Check Move all recovery points to the new destination Managing backup destinations 117 Moving your backup destination 9 Ifyou have file and folder backup data that you want to move to the new backup destination click Move file backup data The Move File Backup Data option is not available no file and folder backup data is found at the original backup destination 10 Click OK 118 Managing backup destinations Moving your backup destination Chapter Recovering files folders or entire drives This chapter includes the following topics m About recovering lost data m Recovering files and folders by using file and folder backup data m Recovering files and folders by using a recovery point m Recovering a secondary drive m About LightsOut Restore About recovering lost data Norton Ghost can restore lost files folders or entire drives by using recovery points or file and folder backup data You must have either a recovery point or
42. the IP address of the host computer Choose to automatically login to the host on connection If you do not include the login information you are prompted for it when you connect to the thin host Type the following login name symantec Type the following password recover The thin host shuts down when there is an attempt to connect by using any incorrect configuration settings To prevent unauthorized users from tampering with your settings or launching a session without your permission set a password for your remote connection item This option is available in the Remote Properties window on the Protect Item tab The thin host does not support encryption In pcAnywhere start the remote control session If the connection attempt is unsuccessful the thin host must be restarted on the host computer before you make another attempt to connect Remotely perform the necessary tasks on the host computer The remote control session ends when the thin host is closed when the thin host computer is restarted or when the remote control session is ended After the host computer starts Windows the client computer can deploy and connect a thin host on the computer to verify the success of tasks that were performed in the recovery environment 146 Recovering a computer Using the networking tools in the recovery environment Mapping a network drive in the recovery environment If you started the networking services after you st
43. type Select this option to let a search engine such as Google Desktop index all of the file names that are contained in each recovery point By indexing the file names you can then use your search engine to locate files you want to restore See About using a search engine to search recovery points on page 155 Check this option to include indexing support for operating system and temporary files when a recovery point is created on the client computer Type a description for the recovery point The description can be anything that helps you further identify the recovery point s contents In the Advanced Options dialog box select any of the following options and then click OK m Divide into smaller files to simplify archiving m Disable SmartSector Copying m Ignore bad sectors during copy m Use password m Use AES Encryption See Setting advanced options for drive based backups on page 66 11 12 13 14 15 16 Backing up your data 49 Defining a drive based backup Click Next If appropriate in the drop down lists select the command file exe cmd bat that you want to run during a particular stage in the recovery point creation process and then specify the amount of time in seconds that you want the command to run before it is stopped If you added the command file to the CommandfFiles folder you may need to click Back and then Next to see the files in each stage s drop down l
44. up at the same time m Network traffic Are backups scheduled to run when network traffic is heavy or light Consider using this feature only when you know what your network can handle If you schedule your backups at staggered intervals and if you schedule them when network traffic is low you will likley not need to use this feature Gather the required information about your network s performance and then schedule backups accordingly Then if necessary enable this feature and set the Maximum network throughput to a setting that matches the circumstances To enable network throttling 1 On the main menu bar click Tasks gt Options 2 Click Performance 3 Check Enable network throttling Installing Norton Ghost 25 Configuring Norton Ghost default options 4 Inthe Maximum network throttling field enter the maximum amount in KB of network throughput that Norton Ghost can send per second 5 Click OK Adjusting default tray icon settings You can turn the system tray icon on or off and specify whether to show only error messages when they occur or to show both error messages and other information such as the completion of a backup To adjust default tray icon settings 1 On the main menu bar click Tasks gt Options 2 Click Tray Icon and select one of the following Show system tray icon Displays the Norton Ghost icon in the system tray You must select this option to enable or disable any of the remaining opt
45. you have have a CD burner See About recovering a computer on page 131 Introducing Norton Ghost 35 How you use Norton Ghost How you use Norton Ghost While Norton Ghost does the work of backing up your files folders or entire drives you need to tell Norton Ghost what to backup when to back it up and where to put the backed up data Using Norton Ghost includes the following key tasks m Defining a backup m Running a backup m Recovering files folders or entire drives Refer to the following figure to understand the relationship of these tasks Figure 2 1 Working with Norton Ghost Define Backup m drive C Every Mon Wed Fri at 10 p m Define To external USB drive What When Where SE _ Backup Destination USB Drive Run Backup Recovery File Folder Points Data Run an According to a amp ae schedule cee e Manually S Rua When certain D S a x X x events occur 8 Recover Data Recover Files Folders Entire drives 36 Introducing Norton Ghost Where to find more information Where to find more information You can access the Help system from within the product for information regarding how to use and troubleshoot the product You can also access the complete Norton Ghost User s Guide in PDF format in the Docs folder on the product CD The Troubleshooting appendix also contains many known issues and workarounds In addition
46. you quickly define and run a backup that creates an independent recovery point You use the One Time Backup Wizard to define the backup The backup runs when you complete the Wizard The backup definition is not saved for future use You can use the independent recovery point later This feature is useful when you need to back up your computer or a particular drive quickly before a significant event For example you can run a one time Backing up your data 51 Defining a drive based backup backup before you install new software Or you can run it when you learn about a new computer security threat To run a one time backup 1 On the Tasks page click One Time Backup 2 Click Next 3 Select one or more drives to back up and click Next Note Press and hold Ctrl to select multiple drives Click Next In the Backup Destination dialog box select from the following options Folder field Browse to the location in which you want to store the recovery points If Norton Ghost detects that this location does not have enough available space it alerts you You should choose another location that has more space Rename button If you want to rename the recovery point click Rename and then type a new file name Default file names include the name of the computer followed by the drive letter Network Credentials If you want to save the recovery point ona network share type the user name and password for network access Se
47. your backup data or accept the default location Note You cannot use an encrypted folder as your backup destination If you want to encrypt your backup data to prevent another user from accessing it refer to the next step To modify advanced options click Advanced Do any of the following m Click Use password and then type a password Use standard characters not extended characters or symbols You must type this password before you restore a backup or view its contents m For an additional level of security click Use encryption to encrypt your file data 10 11 12 13 Backing up your data 57 Defining a file and folder backup m Inthe Exclude group box uncheck any of the folders you want to include in your backup The folders listed are typically not used for storing personal files or folders These folders are backed up when you define and run a drive based backup of your system drive typically C Click OK and then click Next Click Schedule if you want the backup to run automatically according to a schedule If you want to run the backup only when you start it manually uncheck Schedule Enter a start time and select the days of the week when the backup should run For advanced scheduling options such as setting up event triggers that start the backup in response to specific events click Advanced and configure any of the following options Schedule Backup Time Do one or more of the following
48. 00e0es Your recovery point is on CD but you cannot use the drive because the Symantec Recovery Disk CD is running the recovery CNVIFONMENL 2 2 0 0 eee eeeeee cece nec eeeeceeeeeeneeeeaeeneees Finding your network from the recovery environment USB devices in the recovery environment 0cceeeeeeeeenees Using the pcAnywhere thin host for a remote recovery Connecting remotely to the pcAnywhere Thin Host Mapping a network drive in the recovery environment Editing the boot ini file 0 0 0 0 ccc cccc ccc eec eee eee eee eee eeneea een eenees Getting a static IP address ccc cececcec eee ec nec eceee sense eeeeaeeeens Workgroups and restoring cc ccc eceececeeceee sence sees eeeeneneeees Restoration of a recovery point in a workgroup environment Setting the time zone and then exiting the recovery environment ss ea bites osty cone AEn apes ed te dad edaage Eo REENA athe USin ga SAN ec cch see da EA ea E E teu E dd saa ages eneececauad ees Using dual ported fibre channel cards cceceeeeeseeeeeeeees Wit l ssd vic s oi aise sees ies see ote Sa laed bg Ped oust Wee ioe bee a aia Viewing your IP address or other configuration information Restoring after setting encryption on an NTFS volume Using the recovery environment to perform multiple restorations to the same location cece eee eee
49. 2 or NTFS The selected drive s status as either a primary partition or a logical partition The total size in megabytes of the drive This total includes used space and unused space The amount of used space in megabytes within the drive The amount of unused space in megabytes within the drive Indicates if there are any bad sectors on the drive 104 Exploring the contents of a recovery point Viewing the drive properties of a recovery point To view the drive properties of a recovery point 1 Inthe Recovery Point Browser in the tree panel click the recovery point that contains the drive that you want to view Select a drive 3 Doone of the following m On the File menu click Properties m Right click the recovery point and then click Properties Managing backup destinations This chapter includes the following topics About backup destinations How backup data works Managing recovery points Converting a recovery point to a virtual disk format Managing file and folder backup data Automating management of backup data Moving your backup destination About backup destinations A backup destination is the location in which your backup data is stored Norton Ghost includes features for managing the size of your backup destinations so that you can use your computer s valuable disk space for other purposes How backup data works Norton Ghost offers two backup methods Drive based Use this option to
50. About ensuring the recovery of your computer Warning The Symantec Recovery Disk SRD provides the tools that you need to recover your computer It is included with your product either on a separate CD or on your product CD depending on the version of the product that you purchased You should store the CD in a safe place To install Norton Ghost 12 0 1 Insert the Norton Ghost 12 0 product CD into the media drive of the computer The installation program should start automatically 2 Ifthe installation program does not start on the Windows taskbar click Start gt Run type the following command then click OK lt drive gt autorun exe where lt drive gt is the drive letter of your media drive 10 11 12 13 14 Installing Norton Ghost 15 Installing Norton Ghost 12 0 For Windows Vista if the Run option is not visible do the following m Right click the Start button and click Properties m On the Start Menu tab click Customize m Scroll down and check Run command m Click OK In the CD browser panel click Install Norton Ghost In the Welcome panel click Next Read the license agreement and then click I accept the terms in the license agreement Click Next If you want to change the default location for the Norton Ghost program files click Change locate the folder in which you want to install Norton Ghost and then click OK Click Next If you want to customize your settings click
51. Can schedule unattended backups m Inexpensive because drive space can be overwritten repeatedly m Off site storage is possible m Reserves hard drive space for other uses Although you can save the recovery point to the same drive that you are backing up it is not recommended for the following reasons m As the number or size of recovery points grows you will have less disk space available for regular use m The recovery point is included in subsequent recovery points of the drive which increases the size of those recovery points m Ifthe computer suffers a catastrophic failure you may not be able to recover the recovery point you need even if you save it to a different drive on the same hard disk Network file If your computer is connected to a network you can save your recovery points and file and folder backup data to a network folder Backing up to a network folder typically requires that you authenticate to the computer that is hosting the folder If the computer is part of a network domain you must provide the domain name user name and password For example domain username If you are connecting to a computer in a workgroup you should provide the remote computer name and user name For example remote_computer_name username 63 64 Backing up your data About selecting a backup destination Table 4 2 Selecting a backup destination continued CD RW DVD RW When you save backup data to
52. Checking your hard disk for errors cccccceccecceeceececueeueeues 136 Recovering a COMPUTE seieren sed uae dsieg ease dev cvavededevatecede ers 136 Restoring multiple drives by using a system index file 0 140 Recovering files and folders from the recovery environment 141 Exploring your computer c cece ccc ee eee ee ec eeeeeeteeneeeeneeneaees 143 Using the networking tools in the recovery environment 143 Starting networking services ccecceceenec ee eeeee sense eeeeenees 143 Using the pcAnywhere thin host for a remote recovery 143 Mapping a network drive in the recovery environment 146 Configuring network connection settings cccecceeceeeeeeees 146 Viewing properties of recovery points and drives cccceeeeeeeeees 147 Viewing properties of a recovery point c cee cecc eee eeeeeee eee eees 148 Viewing the properties of a drive within a recovery point 148 About the Support Utilities 2 0 0 0 cece ec ec ec eeeeeeeeeeneneneneneaeaeas 149 Chapter 11 Appendix A Appendix B Copying a drive About copying a drive 0 c cece cece c ccc ec eee e eee c eee ee eeeen sense eens eaeenenee Preparing to copy drives cccec ccc ec eee ee nec ee eee eee eens eneeeeneeeeeeeeenes Copying one hard drive to another hard drive ccccceceeeeee es Drive
53. Custom and then click Next to change your settings By default all options are installed Click Next Click Install A progress screen shows the status of the installation If a driver that is used on your computer is not available on the Symantec Recovery Disk you receive a notification message that includes the name of the driver Write down the name of the driver file and then click OK to dismiss the message Drivers are critical in the event that you need to use the Symantec Recovery Disk to recover your system drive the drive where your operating system is installed See About ensuring the recovery of your computer on page 17 Click Finish to complete the installation Remove the product CD from the media drive and then click Yes to exit the installation wizard and restart the computer You must restart your computer before you run Norton Ghost 16 Installing Norton Ghost Installing Norton Ghost 12 0 Completing the installation After you install the product you are prompted to license or activate your product You can then run LiveUpdate to check for product updates and then configure your first backup Note If this product came pre installed from a computer manufacturer your trial period could be as long as 90 days Refer to the Activate later label To complete the installation 1 Inthe Welcome panel click Next If the product was installed by your computer manufacturer the Welcome pag
54. E privilege enabled It can also occur when the current user on the remote computer does not have the SE REMOTE_SHUTDOWN_NAME privilege enabled Attempt to delete package failed The product was unable to delete all of the package files that it copied to the remote computer This error occurs when a file that is running stops responding To correct this problem restart the remote computer RPC server unavailable If a computer name is longer than 14 characters you must shorten the computer name when you add it to the Computer List If the computer name is no longer unique on the network you must rename the computer in Windows Properties 195 196 Troubleshooting Norton Ghost Troubleshooting LightsOut Restore Troubleshooting LightsOut Restore The following are troubleshooting tips for LightsOut Restore m If you cannot see the storage drivers but you have not encountered a blue screen error you can try to resolve the issue by using the Load Driver link from the Home or Utilities page in the recovery environment m Ifyou receive an error that indicates that Windows could not boot from a RAMDISK backup you might not have enough memory available for LightsOut Restore The LightsOut Restore feature requires 1 GB of memory to run m If you receive a WinBOM error verify that you are using the Windows Vista driver version of the hardware that you are trying to detect The Windows 2000 drivers are not compatible with the Symante
55. Edit Settings Define New Backup Remove Backup Job Disable Enable Backup Runs the selected backup job immediately Opens the Run When dialog so that you can edit the backup schedule Opens the Define Backup Wizard which lets you modify the backup definition This option takes you to the second page of the wizard Opens the Define Backup Wizard from the beginning which lets you define a new backup This option is useful if a drive in the Drives column is not yet assigned to a backup By selecting a drive that is assigned to an existing backup you have access to this short cut method for starting the Define Backup Wizard from the Status page Deletes the backup that you have selected When you delete a backup only the backup definition is deleted The backup data is not deleted for example the recovery points or the file and folder backup data Turns on or turns off the backup that you have selected See Editing backup settings on page 70 98 Monitoring the status of your backups Improving the protection level of a drive Chapter Exploring the contents of a recovery point This chapter includes the following topics About exploring recovery points Exploring a recovery point through Windows Explorer Opening files within a recovery point Using a search engine Unmounting a recovery point drive Viewing the drive properties of a recovery point About exploring recovery points You can us
56. I value of 128 or lower A user must type this password before restoring a backup or viewing the contents of the recovery point You can encrypt your recovery point data to add another level of protection to your recovery points You can choose from the following encryption levels m Low 8 character password m Medium 16 character password m High 32 character password Editing advanced backup options After you define a backup you can go back at any time and edit the advanced options you chose when you first defined the backup Backing up your data 67 Setting advanced options for drive based backups To edit advanced backup options 1 On the Home or Tasks page click Run or Manage Backups Select the backup you want to edit and then click Edit Settings Click Next twice Click Advanced In the Advanced Options dialog box make your changes and then click OK oO FW N Click Next three times and then click Finish About recovery point encryption You can enhance the security of your data by using the Advanced Encryption Standard AES to encrypt recovery points that you create or archive You should use encryption if you store recovery points on a network and want to protect them from unauthorized access and use You can also encrypt recovery points that were created with earlier versions of Symantec LiveState Recovery or Norton Ghost However encrypting those files will make them readable with the current pr
57. Recover My Files Do one of the following 142 Recovering a computer Recovering files and folders from the recovery environment m Ifthe Symantec Recovery Disk cannot locate any recovery points you are prompted to locate one In the Open dialog box navigate to a recovery point select one and then click Open m Ifthe Symantec Recovery Disk finds recovery points select a recovery point from the list and then click OK Note If you have trouble finding the recovery points in a network location in the File name box type the name of the computer and share that holds your recovery points For example computer_name share_name If you are still having problems try entering the computer s IP address Using the networking tools in the recovery environment In the tree view pane of the Recovery Point Browser double click the drive that contains the files or folders that you want to restore to expand it In the content pane of the Recovery Point Browser do one of the following to select the files or folders that you want to restore To select all items Press Ctrl A To select a group of files that are next to Select the top file press Shift and then each other select the last file in the list To select a group of files that are not next Press Ctrl as you select the files to each other Click Recover Files Where possible the Recover Items dialog box automatically completes the Restore to this folder box with t
58. Recovery Disk to perform a bare metal recovery of a computer To restore multiple drives using a system index file 1 Start the computer by using the Symantec Recovery Disk See Starting a computer by using the recovery environment on page 132 Drive letters in the recovery environment might not match those in the Windows environment On the Home panel click Recover My Computer Click Next Click View by and then select System Oo FW N Click Browse locate and select a system file sv2i and then click Open The system index file is in the same location as the recovery point location If you select a network location type your network credentials Check each recovery point that you want to recover If necessary add change or remove recovery points from the list 8 Click Finish Recovering files and folders from the recovery environment You can use the Symantec Recovery Disk to start your computer and to restore files and folders from within a recovery point The recovery environment includes several support utilities that you can run to troubleshoot networking or hardware issues For example you can ping a computer renew IP addresses or get information about a hard disk partition table To recover files and folders from the recovery environment 1 Start the computer by using the Symantec Recovery Disk See Starting a computer by using the recovery environment on page 132 2 Click Recover and then click
59. See About exploring recovery points on page 99 To clean up old recovery points 1 On the Tools page click Manage Backup Destination 2 Click Clean Up The recovery point sets that can be safely removed without eliminating your latest recovery point are selected automatically You can check or uncheck the recovery point sets to specify which ones to remove Click Delete 4 Click Yes to confirm the deletion Click OK Deleting a recovery point set If you know that you no longer want a particular recovery point set you can delete it at any time Note Once you delete a recovery point you no longer have access to file or system recovery for that point in time To delete a recovery point set 1 On the Tools page click Manage Backup Destination 2 Select the recovery point set that you want to delete and then click Delete 3 Click Yes to confirm the deletion 4 Click OK Deleting recovery points within a set A recovery point set can contain multiple recovery points created over time that you can delete to reclaim storage space The Delete Points option lets you delete all of the recovery points created between the first recovery point and last recovery point in the set Managing backup destinations 109 Managing recovery points Warning Be careful about which recovery points you choose to delete You could inadvertently lose data For example you create a new document which is captured in the third rec
60. Select one or more of the following options m Errors m Warnings m Information 28 Installing Norton Ghost Configuring Norton Ghost default options 7 In the Log file location field enter a path to where the log file should be created and stored If you don t know the path click Browse and select a location In the Maximum file size field specify a maximum size in kilobytes that the log file is allowed to grow The file is kept within the limit you set by replacing the oldest logged items in the file with new items as they occur Click OK To configure which product events are written to a Windows event log 1 2 3 On the main menu bar click Tasks gt Options Under Notifications click Event Log Click the Select the priority and type of messages drop down list and select the priority level at which a message should be logged All messages Send all messages regardless of priority levels Medium and high priority messages Send only medium and high priority messages High priority messages only Send only high priority messages No messages Do not send any messages regardless of priority levels Select one or more of the following options m Errors m Warnings m Information Click OK Enabling email notifications for product event messages Email notifications can be sent to a specified email address if there are any errors or warnings that occurred when a backup is run Note If you
61. Viewing agent dependencies The agent depends on other required services to run properly If a system component is stopped or is not running properly dependent services can be affected If the agent fails to start you should check the agent dependencies Check the dependencies to ensure they are installed and that their Startup type is not set to Disabled The top list box on the Dependencies tab displays the services that are required by the agent to run properly The bottom list box does not have any services that need the agent to run properly The following services are required by the Norton Ghost agent to run properly Event Log Automatic Logical Disk Manager Automatic Remote Procedure Call RPC Automatic See Viewing the status of an agent on page 189 To view agent dependencies 1 Inthe Services window under Name click Norton Ghost 2 Click Action gt Properties 3 Click Dependencies Troubleshooting issues with deploying the agent The following errors might appear in the pushlog txt file or in the product interface m Attempt to connect to remote computer failed m Attempt to copy RemoteCmdSvc exe to remote computer failed Troubleshooting Norton Ghost Norton Ghost agent and Windows Services m Attempt to access the remote Service Control Manager failed m Attempt to create the RemoteCommand Service on the remote computer failed m Attempt to start service on the remote computer failed m Attempted connecti
62. a recovery point Using a search engine 4 Inthe right content panel double click the folder that contains the file that you want to view 5 Right click the file that you want to view and then click View File The View option is unavailable if you select a program file that has a exe dll or com file extension To restore one or more files 1 On the Tools page click Run Recovery Point Browser 2 Navigate to your backup destination folder select the recovery point file you want to browse and then click Open In the Recovery Point Browser select a drive in the tree panel on the left In the content panel on the right double click a folder that contains the file you want to view 5 Doone of the following m Right click the file you want to view and click View File The View option is dimmed unavailable if you selected a program file that has a exe dll or com file extension m Select one or more files click Recover Files and then click Recover to restore them to their original location If prompted click Yes or Yes to All to overwrite the existing original files Using a search engine If you have a desktop search engine such as Google Desktop you can configure your backups to create recovery points that are searchable Note If your organization uses Symantec Backup Exec Web Retrieve it is likely that your network administrator has already enabled this feature You can configure your backups t
63. ady could be installed on your computer s hard drive Either watch your computer monitor after the computer restarts for on screen instructions or refer to your manufacturer s documentation Restart the computer If you cannot start the computer from the CD you might need to change the startup settings on your computer See Configuring your computer to boot from a CD on page 133 As soon as you see the prompt Press any key to boot from CD press a key to start the recovery environment Note You must watch for this prompt It can come and go quickly If you miss the prompt you must restart your computer again Read the license agreement and then click Accept If you decline you cannot start the recovery environment and your computer will restart Configuring your computer to boot from a CD To run Symantec Recovery Disk you must be able to start your computer using a CD To configure your computer to boot from a CD 1 2 Turn on your computer As the computer starts watch the bottom of the screen for a prompt that tells you how to access the BIOS setup Generally you need to press the Delete key or a function key to start your computer s BIOS setup program 134 Recovering a computer Preparing to recover a computer In the BIOS setup window select Boot Sequence and then press Enter 4 Follow the on screen instructions to make the CD or DVD device be the first bootable device in the list
64. anced options for drive based backups on page 66 11 Click OK 12 Click Next review the options that you selected and then click Finish Once the recovery points are safely copied you can delete them from your computer See Deleting a recovery point set on page 108 Converting a recovery point to a virtual disk format You can use Norton Ghost 12 0 to convert recovery points of a physical computer to a VMWare Virtual Disk vmdk or a Microsoft Virtual Disk vhd Virtual disks created from recovery points are supported by the following platforms m VMware GSX Server 3 1 and 3 2 m VMware Server 1 0 Managing backup destinations 111 Converting a recovery point to a virtual disk format m VMware ESX Server 2 5 and 3 0 m VMware Infrastructure 3 m Microsoft Virtual Server 2005 R2 To convert a recovery point to virtual disk format 1 On the Tools page click Convert to Virtual Disk and then click Next 2 Select the recovery point that you want to convert and then click Next 3 Ifyou don t see the recovery point that you want to use do one of the following m Click View all recovery points and then select a recovery point m Click View by and then select one of the following alternatives Filename Lets you browse to another location for example an external USB drive or removable media to select a recovery point v2i file Select this option and then do the following m Click Browse locate and sele
65. arted the recovery environment you must map a network drive This lets you browse to that drive and select the recovery point that you want to restore If there is no DHCP server or the DHCP server is unavailable you must provide a static IP address and a subnet mask address for the computer on which you are running Symantec Recovery Disk See Configuring network connection settings on page 146 After you provide the static IP address and subnet mask address you can enter the recovery environment However because there is no way to resolve computer names when you run the Recover My Computer Wizard or the Recovery Point Browser you can only browse the network by using the IP addresses to locate a recovery point You can map a network drive so that you can locate the recovery points more effectively To map a network drive in the recovery environment 1 Inthe recovery environment main window click Network and then click Map a network drive 2 Map anetwork drive by using the UNC path of the computer on which the recovery point is located For example computer_name share_name or IP_address share_name Configuring network connection settings You can access the Network Configuration window to configure basic network settings while running in the recovery environment To configure network connection settings 1 Inthe recovery environment main window click Network and then click Configure Network Connection Settings
66. at you want to use 5 Click OK To perform Run As from Windows 2000 Professional 1 On the Windows taskbar click Start gt Program Files gt Symantec gt Norton Ghost Press Shift and right click Click Run As Click Run the program as the following user to log on with another account Oo FW N Do one of the following m Inthe User name Password and Domain boxes type the account name password and the domain that you want to use m If you want to use the Administrator account on the computer in the Domain box type the name of the computer 88 Backing up remote computers from your computer Controlling access to Norton Ghost If you want to run Norton Ghost as a domain administrator in the Domain box type the name of the domain 6 Click OK To perform Run As from Windows Vista 1 On the Windows taskbar click Start gt All Programs gt Norton Ghost gt Norton Ghost Click Yes when prompted to add the required privileges Enter the password for an administrator account and then click OK Chapter Monitoring the status of your backups This chapter includes the following topics m About monitoring backups Monitoring backup protection from the Home page m Monitoring backup protection from the Status page m Customize status reporting m Viewing drive details m Improving the protection level of a drive About monitoring backups You should monitor your backups to ensure that you can effecti
67. c recovery environment m If you want to create a customized thin host see the pcAnywhere 11 5 documentation for details You must have the full version of pcAnywhere 11 5 to create the thin host After you create the thin host contact Symantec Technical Support for assistance in placing the thin host in the LightsOut Restore Recovery Disk A access allow or deny users or groups 85 activate the product 17 Advanced page about 73 showing or hiding 73 agent dependencies viewing 82 84 Microsoft Services 80 set security for 85 setting up recovery actions for 83 starting stopping or restarting 82 troubleshooting in Services 80 Agent Deployment using 77 Windows Vista 77 agents checking the status of 164 dependencies viewing 190 192 Microsoft Services 188 setting security for 71 starting or restarting 190 troubleshooting in Services 188 archive recovery points 109 backing up dual boot computers 44 backup data automating management of 115 password protecting 66 storing on removable media 65 using for recovering files and folders 119 backup destination how it works 105 moving 116 backup jobs edit advanced options 66 backup status 60 backup storage about 105 backups allowing other users to define 71 best practices 37 cancelling 71 define first 17 defining and running 43 defining drive based 45 defining file and folder 55 deleting 72 disabling 70 dual boot computers 44 edit advanced optio
68. cates that LightsOut Restore successfully installed If you want to ensure that you can use the LightsOut feature when you need it check the Test installed LightsOut Restore check box While doing so requires a reboot of your computer it could be worth the extra effort in the event that you need to utilize LightOut Restore from a remote location Click Finish Editing or rerunning the LightsOut Restore setup You can run the LightsOut Restore Wizard again if you need to edit the configuration settings or if you need to rebuild an existing modified Symantec Recovery Disk To edit or rerun the LightsOut Restore setup 1 2 3 4 Start Norton Ghost and then click File gt LightsOut Setup Step through the wizard panels to make your changes When you are finished click Finish Do one of the following m Click Yes to recopy all of the files m Click No Troubleshooting LightsOut Restore For information about known issues and workarounds review the readme and see Troubleshooting LightsOut Restore on page 196 Chapter Recovering a computer This chapter includes the following topics About recovering a computer Starting a computer by using the recovery environment Preparing to recover a computer Recovering a computer Restoring multiple drives by using a system index file Recovering files and folders from the recovery environment Using the networking tools in the recovery environment Viewing properti
69. cation by using your server s remote connection capabilities You can remotely access the Symantec Recovery Disk to start the computer in the recovery environment You can then use the recovery environment to restore files or an entire system partition LightsOut Restore installs a customized version of the Symantec recovery environment directly to the file system on the system partition It then places a Symantec recovery environment boot option in the Windows boot menu Whenever the Symantec recovery environment boot menu option is selected the computer boots directly into the Symantec recovery environment by using the files that are installed on the system partition LightsOut Restore uses Symantec pcAnywhere technology the Windows boot menu and hardware devices such as RILO and DRAC to let an administrator remotely control a system during the boot process By default when the recovery environment boots as part of LightsOut Restore it automatically starts a pcAnywhere thin host You can then use Symantec pcAnywhere from your remote location to connect to the thin host After you configure LightsOut Restore and add the boot menu option you can use a hardware device to remotely connect to the system After you connect you can power on or reboot the system into the recovery environment Setting up and using LightsOut Restore This section presents an overview of setting up and using LightsOut Restore Note You must install a fully
70. ccur if the drive is corrupt Close all disk management programs and try again to unmount the drive If the problem persists restart the computer to allow Windows to re enumerate all mounted drives Cannot dismount drive Please verify The Symantec mount manager was unable to the drive is not locked by another unmount the drive rocess P To resolve the error make sure there are no open files on the drive and that the drive is not locked by another application General error messages Table B 3 provides information about the general error messages that you might encounter while using Norton Ghost 12 0 and possible solutions Table B 3 General error messages EC8F17B7 Cannot create recovery points for job Recovery point of drive For a solution visit Knowledge Base document ID 2005111019380362 Troubleshooting Norton Ghost 183 Troubleshooting error messages General error messages continued E0710007 Cannot create a virtual volume image If the error continues contact technical support You might also need additional log files for example txt files from the Agent folder See Using the support utilities on page 168 EOBOOOC This error might also display one of the following m Object BasicDisk SME Computer BgM896453 was in the saved state but is not in the current state m Object MediaCommon Sme computer Pd1 M896453 was in the saved state but is not in the state These
71. chanism built into it If the computer has one or more services that must be stopped at this stage such as stopping a non VSS aware database or a resource intensive application and the command file does not contain any form of error recovery one or more of the stopped services may not be restarted An error in the command file can cause the recovery point creation process to stop immediately No other command files will run See How you use Norton Ghost on page 35 After data capture This stage occurs after a snapshot is created Running acommand during this stage is typically a safe point for allowing services to resume normal activity on the drive while continuing the recovery point creation Because the snapshot takes only a few seconds to create the database is in the backup state momentarily A minimal number of log files are created After recovery point creation This stage occurs after the recovery point is created You can run a command during this stage to act on the recovery point itself For example you can copy it to an offline location Defining a file and folder backup When you define and run a file and folder backup copies are made of each of the files and folders that you have chosen to back up They are converted into a compressed format and then stored in a sub folder at the location you specify which by default is the same backup destination that is used for storing recovery
72. cking down the source of a problem particularly when it is associated with the agent Selecting the most recent log entries often gives you information about what is causing the problem 190 Troubleshooting Norton Ghost Norton Ghost agent and Windows Services Verify that the agent is starting without user intervention Use caution when changing default settings for the agent When the agent is installed on a computer it is configured to start automatically when Norton Ghost starts You can test that the agent is starting automatically by looking in Services checking the status and then restarting the service if necessary If the Startup type is set to automatic you should try starting the agent again See Starting stopping or restarting the agent service on page 190 Changing the default settings for services might prevent key services from running correctly It is especially important to use caution when changing the Startup Type and Log On As settings of services that are configured to start automatically Changing the default agent properties can prevent Norton Ghost from running correctly You should use caution when changing the default Startup type and Log On settings of the agent It is configured to start and typically log on automatically when you run Norton Ghost Starting stopping or restarting the agent service To start stop or restart the agent service you must be logged on as an adminis
73. ckup data from the storage location Only the backup job is deleted If you want to delete backup data recovery points and file and folder backup data refer to the following topics See Managing recovery points on page 107 To delete backup jobs 1 On the Home page click Run or Manage Backups 2 Select one or more backups and then click Remove 3 Click Yes Rescanning a computer s hard disk Use Refresh to update the drive information that is displayed in various views of the product This feature is useful when hard disk configurations have changed but the changes do not immediately appear in Norton Ghost For example adding hard disk space or creating a partition When you use Refresh Norton Ghost scans all attached hard disks for any configuration changes It also updates information on removable media CD ROM or DVD ROM drives basic drives file systems and hard drive letters To rescan a computer s hard disks On the View menu click Refresh The Status Bar at the bottom of the product s window indicates when the scanning is taking place Configuring Norton Ghost to send SNMP traps You must install and configure the Windows SNMP service on your computer in order for SNMP traps to work in Norton Ghost By default Norton Ghost is not enabled to send traps to Network Management System NMS applications You can configure Norton Ghost to send SNMP traps for different priority and notification types Bac
74. computer For optimum protection you should define a drive based backup and run it on a regular basis 46 Backing up your data Defining a drive based backup By default scheduled independent recovery points or recovery point set names are appended with 001 v2i 002 v2i and so forth Recovery point set names are appended with _i001 iv2i i002 iv2i and so forth For example if your base recovery point is called C_Drive001 v2i the first incremental recovery point is called C_Drive001_i001 iv2i To define a drive based backup 1 2 On the Home page click Run or Manage Backups In the Run or Manage Backups window click Define New If you have not yet defined a backup the Easy Setup dialog appears instead Click Back up my computer and then click Next Select one or more drives to back up and then click Next Press and hold Ctrl to select multiple drives If you do not see a drive that you expected to see check Show Hidden Drives Do one of the following m Ifyou selected a drive that has already been included in a defined backup click Next and then skip to step 8 m Click Add drives to an existing backup click the Select the backup drop down list and select an existing backup and then click Next m Click Define a new backup to define a new backup and then click Next Select the type of recovery point that you want the backup to create Recovery point set recommended Independent recovery point
75. covery point is replaced by the data in the recovery point Any changes that you made to the data on a drive after the date of the recovery point you use to recover it are lost For example if you created a new file on the drive after you created the recovery point the new file is not recovered To recover a drive 1 On the Tasks page click Recover My Computer 2 Select a recovery point and then click Recover Now 3 Click OK 4 Click Yes To customize the recovery of a drive 1 On the Tasks page click Recover My Computer 2 Select a recovery point and then click Recover Now 3 Click Custom to start the Recover Drive Wizard 4 Click Next Do one of the following Recovering files folders or entire drives 125 Recovering a secondary drive m To use the recovery point that is selected click Next m Click Browse to select a different recovery point and then click Next If you need to access recovery points on a network that requires user authentication enter your user name and password and then click Next Select the drive that you want to restore and then click Next If the drive does not have enough space available to restore a recovery point press Shift and then select multiple contiguous destinations that exist on the same hard disk If the recovery point is password protected in the Password box type the password and then click OK Select from the following restore options Verify recovery point befor
76. covery point to a SAN drive or to removable media or when you attempt to restore a recovery point from the recovery environment If you are saving a recovery point to a SAN drive check Disk Management for missing or old volumes If you are saving a recovery point to removable media insert disks into the drive If that does not work disconnect the removable media drive and remove any attached USB devices If you are using Samba shares be sure you have the basic rights on the Samba If you are saving the recovery point to NAS check the operating system that is installed There could be an issue with Linux or with proprietary operating system NAS devices EC8A0001 This error is caused by updated firmware on QLogic drives conflicting with the QLogic driver on the Norton Ghost 12 0 CD In other cases it could also be caused by any SCSI conflict with particular drivers on the Norton Ghost 12 0 CD Try loading the driver manually See You cannot access the local drive where your recovery points are saved on page 172 If the error continues do the following m Run the recovery environment support utilities Display SME Disk Information m View Partition Information m Obtain your system information m Contact technical support You might also need additional log files See Using the support utilities on page 168 EC8F0007 The error is usually caused by a driver conflict with another application that has control
77. create a report of the contents of your hard drive s partition table This report can help you diagnose and fix various disk partition problems You can save the information to a text file which can then be sent to technical support if necessary Utilities Edit Partition Table Use to read and allow manipulation of the partition table information in the Master Boot Record and EPBR Boot Record This utility is useful for fixing partition table errors or boot sector problems Note This utility should only be used under the guidance of Symantec Technical Support Utilities Change Active Partition Use to switch between bootable primary partitions This utility is for users who only occasionally need to change the active partition This utility makes the partition active and restarts the computer Troubleshooting Norton Ghost 171 Troubleshooting the recovery environment Table B 1 Support utilities continued Utilities Restore Master Boot Record Use to save or restore critical Master Boot Record MBR information in the first sector of a hard drive The contents of the first sector or entire first head of the hard drive are saved or restored to a file To use the support utilities 1 Inthe recovery environment main window click Utilities or Network 2 Select the support utility that you want to run See Starting a computer by using the recovery environment on page 132 Starting a com
78. ct a recovery point v2i file and then click Open m If you select a network location type your network credentials See About network credentials on page 53 m Click Next System Displays a list of all of the drives on your computer and shows any associated recovery points You can also select a system index file sv2i Select this option and then do the following m Click Browse locate and select a recovery point sv2i and then click Open m If you select a network location type your network credentials See About network credentials on page 53 m Click Next 4 Click Virtual disk format and then select a format 5 Doone of the following m Inthe folder in which you want to place the virtual disk image type the path 112 Managing backup destinations Converting a recovery point to a virtual disk format m Click Browse to locate the folder in which you want to place the virtual disk image 6 Ifyou select a network location type your network credentials See About network credentials on page 53 Click Next 8 Ifyou select Microsoft Virtual Disk vhd as your virtual disk format skip the next step 9 Ifyou select VMware Virtual Disk vmdk do one of the following options m Check Split into 2GB files if you want to divide the virtual disk file into smaller files For example you can use this option if you need to copy the virtual disk to a FAT 32 drive or if you want to copy the virt
79. d The motherboard is marked Pin1 or 1 where the colored stripe should go Connect the other end of the cable to the back of the hard drive and match the striped edge with the I O pin position on the drive itself The I O pin is usually on the side closest to the power supply Attach the power connector to the new hard drive Make sure that the angled edge of the plastic connector lines up with the angled edge of the pin socket Anchor the drive in the bay area according to the manufacturer s instructions Do the following to change the BIOS settings to recognize the new hard drive Open the BIOS setup As the computer starts watch the computer screen for instructions on how to open the BIOS setup Select Auto Detect for both the master and slave drives Save the BIOS changes and then exit Your computer will restart automatically Copying a drive 153 Copying one hard drive to another hard drive Copying one hard drive to another hard drive After you install a new hard drive you can copy your old hard drive to the new one The new hard drive does not need to be formatted If the hard drive that you want to copy contains more than one partition you must copy each partition one at a time to the new hard drive If the power or the hardware fails while you copy the data no data is lost from the source drive However you must restart the copying process Note This feature is not available in the evaluation version o
80. d does not show the correct time settings on page 164 m Checking the status of the agent See Checking the status of the agent on page 164 want to test the scheduling of my backups See Testing the scheduling of your backups on page 164 m Ideleted a drive and now get backup errors See Backup errors occur after you deleted a drive on page 164 Recovery points are no longer being created When you define a backup you can specify the number of recovery points that you want to save on the hard disk before they are rotated out and deleted When you use this option you must also make sure that you have enough hard disk space to accommodate the number of recovery points that you specify plus one additional recovery point If you run out of hard disk space before the number of specified recovery points is reached the recurring recovery point process no longer functions and a current recovery point is not created Note You can configure Norton Ghost to notify you when a specified amount of disk space has been used You can remove the old recovery points by using the Clean Up feature See Managing recovery points on page 107 The solution is to either reduce the number of recurring recovery points that you create Or increase the amount of space necessary to maintain the number of recovery points that you want to create If this does not solve the issue you should review the events log for more inf
81. d to start networking services you can do so manually To start networking services On the Network panel click Start My Networking Services To verify the connection to the network you can map a network drive See Mapping a network drive in the recovery environment on page 146 Using the pcAnywhere thin host for a remote recovery The Symantec Recovery Disk includes a pcAnywhere thin host which lets you remotely access a computer in the recovery environment The pcAnywhere thin host contains the minimum settings that are needed to support a single use remote control session The thin host requires an IP address for hosting a remote control session 144 Recovering a computer Using the networking tools in the recovery environment Note You cannot deploy a thin host to the recovery environment The thin host can only be started from Symantec Recovery Disk to host a remote control session in the recovery environment The thin host in Symantec Recovery Disk does not support file transfers and cannot be used to add drivers for network or storage devices To start the pcAnywhere thin host After you start the thin host from the Symantec Recovery Disk it waits for a connection from a remote computer You can connect to the thin host to remotely manage a recovery or to perform other tasks in the recovery environment You must use Symantec pcAnywhere to connect to the thin host To start the pcAnywhere thin host Oneithe
82. deploy the Norton Ghost Agent 1 On the Norton Ghost menu bar click Computers gt select a computer from the menu You must have administrator rights on the computer to which you are installing the agent Click Deploy Agent In the Deploy Norton Ghost 12 0 Agent dialog box specify the administrator user name or a user name that has administrator rights and the password In a workgroup environment you must specify the remote computer name You cannot use an IP address even if you have successfully connected to the computer by using an IP address For example type RemoteComputerName UserName If you want to restart the computer when the agent installation is finished click Reboot when finished Note The computer cannot be backed up until the computer is restarted However be sure to warn the user of the impending reboot so that they can save their work Click OK Backing up remote computers from your computer 79 Using the Norton Ghost 12 0 Agent To manually install the agent 1 Insert the Norton Ghost 12 0 product CD into the media drive of the computer The installation program should start automatically 2 Ifthe installation program does not start on the Windows taskbar click Start gt Run type the following command then click OK lt drive gt autorun exe where lt drive gt is the drive letter of your media drive For Windows Vista if the Run option is not visible do the following m Right cl
83. e About network credentials on page 53 6 Click Next On the Options page select from the following options 52 Backing up your data Defining a drive based backup Compression Verify recovery point after creation Description text box Advanced Click Next Select one of the following compression levels for the recovery point m None m Standard m Medium m High The results can vary depending on the types of files that are saved in the drive Select this option to automatically test whether a recovery point or set of files is valid or corrupt Type a description for the recovery point The description can be anything that helps you further identify the recovery point s contents In the Advanced Options dialog box select any of the following options and then click OK m Use password m Use Encryption m Divide into smaller files to simplify archiving m Ignore bad sectors during copy m Disable SmartSector Copying See Setting advanced options for drive based backups on page 66 If appropriate in the drop down lists select the command file exe cmd bat that you want to run during a particular stage in the recovery point creation process and then specify the amount of time in seconds that you want the command to run before it is stopped If you added the command file to the CommandfFiles folder you may need to click Back and then Next to see the files in each stage s drop dow
84. e Support for CD DVD burners on page 162 Support for DVD ROM drives See Support for DVD ROM drives on page 162 m About hiberfil sys and pagefile sys files See About hiberfile sys and pagefile sys files on page 162 162 Troubleshooting Norton Ghost Troubleshooting recovery points Burning recovery points to a CD or DVD Difficulties while recovery points are being burned to CD might be resolved by downloading the latest CD or DVD drivers and firmware updates from the manufacturer of your CD or DVD writer When you have completed the update be sure you turn off the power to the computer if your CD DVD burner is internal then turn the power back on This will ensure that the computer recognizes the drive If your CD DVD burner is external unplug the power source to the burner and then plug it back in If you create a recovery point of two drives and the first recovery point fills one and a half CDs you will be prompted to insert new media before the second drive is backed up You should think of the two drives as two separate backup sets This process makes it easier to restore recovery points from removable media later Support for CD DVD burners Norton Ghost uses Gear Software technology To verify that your CD or DVD writer is compatible visit http www gearsoftware com support recorders index cfm You must know the name of the manufacturer and model number of your writer to verify compatibility The sup
85. e applications that you are running at the same time Backing up your data 66 Setting advanced options for drive based backups Setting advanced options for drive based backups When you define a drive based backup you can set the following advanced options Divide into smaller files to simplify archiving Disable SmartSector Copying Ignore bad sectors during copy Use password Use AES encryption You can split the recovery point into smaller files and specify the maximum size in MB for each file For example if you plan to copy a recovery point to ZIP disks from your backup destination specify a file size of 100 MB or less according to the size of each ZIP disk SmartSector technology speeds up the copying process by only copying the hard disk sectors that contain data However in some cases you might want to copy all sectors in their original layout whether or not they contain data This option lets you copy used and unused hard disk sectors This option increases processing time and usually results in a larger recovery point This option lets you run a backup even if there are bad sectors on the hard disk Although most drives do not have bad sectors the potential for problems increases during the lifetime of the hard disk This option sets a password on the recovery point when it is created Passwords can include standard characters not extended characters or symbols Use characters with an ASCI
86. e restore Check for file system errors Resize restored drive Set drive active for booting OS Verifies whether a recovery point is valid or corrupt it is restored This option can significantly increase the time required for the recovery to complete Checks the restored drive for errors after the recovery point is restored Automatically expands the drive to occupy the target drive s remaining unallocated space Makes the restored drive the active partition for example the drive from which the computer starts You should select this option if you are restoring the drive on which your operating system is installed 126 Recovering files folders or entire drives Recovering a secondary drive 10 11 Restore original disk Restores the original physical disk signature of the signature hard drive Disk signatures are included in Windows Server 2003 Windows 2000 Advanced Server and Windows NT Server 4 0 Enterprise Edition SP3 and later Disk signatures are required to use the hard drive Select this option if either of the following situations are true m Your computer s drive letters are atypical for example assigned letters other than C D E and so forth m You are restoring a recovery point to a blank hard drive Partition type Sets the partition type as follows m Primary partition Because hard disks are limited to four primary partitions select this type if the drive will have four or l
87. e Identifies the type of recovery point the backup creates when it runs Destination Identifies the storage location of the recovery point or the location in which the drive should be backed up Last Run Displays the day and time when the backup was last run Next Run Displays the day and time of the next scheduled backup 96 Monitoring the status of your backups Improving the protection level of a drive To view drive details 1 On the Advanced page on the Content Bar click the Drives tab If the Advanced page is not visible on the Primary Navigation Bar click View gt Show Advanced Page 2 Inthe Drive column select a drive Review the Details section below the Drives table Improving the protection level of a drive When the status of a drive based backup indicates that it needs attention you should take steps to improve the status You might need to add a drive to an existing backup modify the schedule of a backup edit the settings of a backup or define a new backup See Best practices for backing up on page 37 Monitoring the status of your backups 97 Improving the protection level of a drive To improve the protection level of a drive 1 On the Status page select a drive that requires attention from the Drives column 2 Inthe Status section at the bottom of the page right click the backup you want to modify and then select one of the following menu items Run Backup Now Change Schedule
88. e Norton Ghost to explore files in a recovery point by assigning it a drive letter that is visible from Windows Explorer You can perform the following tasks on the assigned drive Run ScanDisk or CHKDSK Perform a virus check Copy folders or files to an alternate location View disk information about the drive such as used space and free space You can also run simple executable programs that exist within the mounted recovery point 100 Exploring the contents of a recovery point Exploring a recovery point through Windows Explorer You can only run programs from within a mapped recovery point that do not rely on registry values COM interfaces dynamic link libraries DLLs or other similar dependencies You can set up a mounted drive as a shared drive Users on a network can connect to the shared drive and restore files and folders from the recovery point You can mount one or more recovery points at a time The drives remain mounted until you unmount them or you restart the computer Mounted drives do not take up extra hard disk space All security on the NTFS volumes remains intact when they are mounted You do not need to mount a drive to restore the files or folders within a recovery point Note Any data that is written to a mounted recovery point is lost when the recovery point is unmounted This data includes any data that is being created edited or deleted at the time Exploring a recovery point through Wi
89. e a problem with your computer you can restore a file folder or an entire drive to return your computer to a previous working state with the operating system applications and data files intact Or if you accidently delete a personal file get it back with a few simple steps Using easy to follow wizards set up fast and reliable backups that run while you continue to work Or schedule your backups to run after hours when you are no longer using your computer 32 Introducing Norton Ghost What s new in Norton Ghost When disaster strikes Norton Ghost helps you recover your computer from the effects of many common problems including m Virus attacks Damage might be done before a virus is quarantined m Faulty software installations Some software can negatively affect your computer s performance slowing it down to the point that opening programs or documents can require too much time But once installed uninstalling a product might not recover unintentional damage done during an install m Hard drive failure Data can become corrupted on your system drive typically C making it impossible to start your operating system m Files accidentally deleted or overwritten Accidental deletion of files is common but often costly m Corrupted files Individual files and folders can become corrupted by viruses or when a program used to modify them encounters an error What s new in Norton Ghost Feature Enhanced ease of use W
90. e and folder backups However file and folder backup data can take up significant disk space if it is not managed For example audio files video files and photographs are typically large files You must decide how many versions of backup files that you want to keep This decision can depend on how frequently you change the content of your files and how frequently you run the backups Viewing how much file and folder backup data is being stored Start by viewing the total amount of file and folder backup data you are currently storing To view how much file and folder backup data is being stored 1 On the Tools page click Manage Backup Destination 2 Toselect an alternate backup destination in the Drives drop down list select another drive to use as a backup destination 3 Near the bottom of the Manage Backup Destination window view the Space used for file and folder storage box to see how much storage space is currently used 114 Managing backup destinations Managing file and folder backup data Limiting the number of file versions to keep You can manage your file and folder backup data by limiting the number of versions of backup files that you keep This can significantly reduce the amount of disk space required especially if the files are large as is often the case with audio and video files To limit the number of file versions to keep 1 2 3 On the Tools page click Manage Backup Destination Click Settings
91. e are two types of backups available m Drive based backup Backs up an entire hard drive m File and folder backup Backs up only the files and folders that you select You can use the following guidelines to determine which type of backup to choose Drive based backup Use this backup type to do the following m Back up and recover your computer s system drive typically the C drive which includes your operating system m Back up and recover a specific hard drive such as a secondary drive which is a drive other than the system drive on which your operating system is installed m Recover lost or damaged files or folders from a specific point in time File and folder backup Use this backup type to do the following m Back up and recover specific files and folders for example personal files that are stored in the My Documents folder m Back up and recover files of a specific type for example music mp3 or wav or photographs jpg or bmp m Recover a specific version of a file from a specific point in time See Before you back up on page 38 Defining a drive based backup A drive based backup takes a snapshot of your entire hard drive capturing every bit of information that is stored on it for later retrieval All of your files folders desktop settings programs and your operating system are captured into a recovery point You can then use that recovery point to restore individual files or folders or your entire
92. e backup However you can actually modify the speed of the backup as a way of minimizing the impact of Norton Ghost on your computer while you work To adjust the default effect of a backup on my computer s performance 1 2 3 On the main menu bar click Tasks gt Options Click Performance If you want to improve your computer s speed performance move the slider bar closer to Slow 23 24 Installing Norton Ghost Configuring Norton Ghost default options 4 Ifyou want the backup to complete more quickly move the slider bar closer to Fast 5 Click OK Note During a backup or recovery you ll have the option of overriding this default setting to fit your needs at that moment See Adjusting the speed of a backup on page 69 Enabling network throttling Similar to computer performance adjustments you can also limit the impact of a backup on network performance However because network performance is affected by many variables you should consider the following issues before enabling this feature m Network cards Is your network wired or wireless What are the speeds of your network cards m Network backbone What is the size of your network pipeline Does it support 10 MB transfer rates or 1 GB transfer rates m Network server How robust is your server hardware How fast is its processor How much RAM does it have Is it fast or slow m Backing up How many computers are scheduled to back
93. e home office that is not part of anetwork domain you typically do not have a DHCP DNS or WINS service to manage the assignment of dynamic IP addresses Instead you most likely have a static IP address that is assigned to each computer Not having a dynamic IP address is not a problem when you want to restore a recovery point while running the recovery environment For example suppose you have a small office workgroup environment with two computers You would make sure that both computers have the same login user name and password When you want to restore computer 1 by using a recovery point that is stored on computer 2 you do the following m boot into Symantec Recovery Disk on computer 1 m map a network drive to computer 2 m browse to the recovery point or a file within the recovery point if you are using the Recovery Point Browser m restore as usual If you use a delayed apply you are prompted for the user name password and domain name This behavior occurs because computer 1 is trying to authenticate to computer 2 where the recovery point is stored You must provide the workgroup name for the domain name or the IP address for computer 2 Restoration of a DHCP server You cannot restore a DHCP server from a recovery point that is stored on the network The recovery environment must get an IP address from the DHCP server If the computer you are restoring is the DHCP server from which the recovery environment is trying to ge
94. e license for each computer you want to manage You can deploy the agent without a license for a 30 day evaluation After that time you must purchase and install the license to continue managing the remote computer You can purchase additional licenses at the Symantec Global Store Visit http shop symantecstore com First you add a computer s name or IP address to the Computer List Then you deploy the Norton Ghost Agent to the remote computer Once the agent is installed the computer automatically restarts After the computer restarts you can then connect to the computer When you do the Norton Ghost product interface changes to reflect the status of the remote computer At any time you can switch back to manage your own local computer Adding computers to the Computer List Before you can back up drives on a remote computer you must first add the computer to the Computer List You can then quickly switch between your local computer and any other computer on the list To add computers to the Computer List 1 Onthe Norton Ghost menu bar click Computers gt Add 2 Doone of the following m Type the name of the computer m Type the IP address of the computer If you are in a workgroup environment instead of a domain you must manually specify the computer name for the computer you want to manage by browsing to it by using the Browse button 3 If you don t know the name of the computer or its IP address click Browse and search
95. e might appear the first time that you run Norton Ghost 2 Doone of the following m Click I ve already purchased the product and have a product key Note You can find the product key on the back of your product CD jacket Do not lose the product key You must use it when you install Norton Ghost m Click Activate later to delay the activation of your license for 30 days After 30 days the product will no longer work m Ifthis product is atrial version of Norton Ghost and you want to purchase a license or product key click Symantec Global Store to connect to the Symantec Web site Click Next 4 Click Run LiveUpdate to check for any product updates since the product shipped 5 Click Launch Easy Setup to open the Easy Setup box when you complete the install process Installing Norton Ghost 17 Setting up your first backup 6 Click Enable Google Desktop File and Folder Recovery if you want use Google Desktop to search your recovery points for the files and folders that you want to recover If you select this option Norton Ghost automatically catalogs each file as it creates a recovery point Google Desktop can then use this catalog to search for files by name It does not index the content of the files Note This option is available only if Google Desktop already is installed on your computer If you plan to install Google Desktop you can enable search engine support later 7 Click Finish Activating Nort
96. e type and all of its extensions 1 On the main menu bar click Tasks gt Options 2 Select a file type in the File types column You cannot delete a default file type You can delete all but one extension of a default file type and you can add additional extensions to a default file type 3 Click the Remove a file type button and then click OK Use this same procedure to remove file extensions from the Extensions list Logging Norton Ghost messages You can specify which product messages errors warnings and information are logged as they occur and where the log file is stored Product messages can provide useful information about the status of backups or related events and can also provide helpful information when you are troubleshooting Two logging methods are available Norton Ghost logging and the Windows application log From the Options page you can configure both methods To configure a Norton Ghost log file 1 On the main menu bar click Tasks gt Options 2 Under Notifications click Log File 3 Click the Select the priority and type of messages drop down list and select the priority level at which a message should be logged All messages Send all messages regardless of priority levels Medium and high priority messages Send only medium and high priority messages High priority messages only Send only high priority messages No messages Do not send any messages regardless of priority levels 4
97. ecking integrity of 48 52 choosing options for 52 cleaning up old 107 copy to CD or DVD 109 create a specific type 59 default storage location 23 defined 46 deleting sets 108 encrypting 67 free up hard disk space 109 independent 46 limiting number of sets 48 managing 107 opening files and folders stored in 123 Index 201 recovery point continued recovering files using 121 sets 46 use a search engine to find 155 verifying 48 viewing properties of drive from recovery environment 148 Recovery Point Browser error messages 181 using to open files within recovery points 101 recovery point files locating 62 recovery point set defined 46 recovery points assign a drive letter to 99 checking for viruses 99 checking integrity of 68 choosing options for 47 convert to virtual disk format 110 copying supported media for storing 64 explore 99 mount 99 100 mount from Windows Explorer 101 on removable media 65 opening files within 101 protecting password protecting 66 recommended storage location 65 setting compression levels 65 unmounting as a drive letter 103 verifying 52 verifying after creation 68 viewing properties of drive within 103 viewing properties of mounted 103 remote backup 75 remote control session 174 removable media saving recovery points to 64 splitting recovery points across multiple 64 supported 13 reports log file 81 189 requirements system 11 rescanning disks 72 restarting agent 82 190 res
98. ed in the Windows system tray from which you can open Norton Ghost You can also open Norton Ghost from the Windows Start menu To use the full version of Norton Ghost you must activate the software See Activating Norton Ghost later on page 17 To start Norton Ghost 12 0 Do one of the following m On the classic Windows taskbar click Start gt Programs gt Symantec gt Norton Ghost m On the Windows XP or Windows Vista taskbar click Start gt All Programs gt Symantec gt Norton Ghost m Inthe Windows system tray double click the Norton Ghost tray icon m Inthe Windows system tray right click the Norton Ghost tray icon and then click Open Norton Ghost 12 0 m Inthe Windows system tray double click the Norton Ghost tray icon Installing Norton Ghost 21 Configuring Norton Ghost default options Configuring Norton Ghost default options The Options dialog box includes five tabs that let you configure the following default settings Tab Description General Specify a default location where a backup will create and store recovery points and file and folder backup data If the location you choose is on a network you can enter your user authentication information See Selecting a default backup destination on page 23 Performance Lets you specify a default speed for backup or recovery processes Moving the slider closer to Fast increases the speed at which the program backs up or recovers
99. eee eens eceeeeeeneneenegee 70 Editing backup settings ccceccececeececneceeeeceeeneeeee sense eeeeaennens 70 Turning off a backup job ccc ccc cec cece eee eeeeeeeee ec eeeeeeeeeeeeeeeeeeees 70 Adding users who can back up your computer cceceeeceee eee ees 71 Stopping a backup or recovery task ccceceeceeeeceeeeceeeeeeeneaeeeenes 71 Deleting backup jobs e rieren naerda iaee inaenea Oan i ai 72 Rescanning a computer s hard disk cccceccececneceeeceeeeeeeeneenes 72 Configuring Norton Ghost to send SNMP traps 2c seeeeeeeeeeeeeees 72 About the Norton Ghost management information base 73 Using the Advanced page ccceceececeecncneceeeee seen sense eeeen esse eneenes 73 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Contents Backing up remote computers from your computer About backing up other computers from your computer 66 75 Adding computers to the Computer List cccecceceeeeeeeeeeee enone 76 Deploying the agents 222 secs eck Hee eae nes ee ek 77 Using the Norton Ghost 12 0 Agent 0 0 0 0 ceeeeeeceeceeceeceeeeeeeeeueeneenes 79 Managing the agent through Windows Services ecceeeeeeeeeees 80 Best practices for using services ccc ceceec cece eeceeeeeeeeeeeneeeeeneeeeenes 81 Opening Services Ts sonani ec lowes EEEN EEA AEE Pelee Ghana eco 82 Starting or stopping the a
100. el for drive based backups Table 4 3 Advantages and disadvantages of backup destinations continued Removable media local m Protection from hard drive failure m Ideal for off site storage m Reserves hard drive space for other uses About setting a compression level for drive based backups During the creation of a recovery point compression results may vary depending on the types of files saved to the drive you are backing up Table 4 4 describes the available compression levels Table 4 4 Compression levels None Use this option if storage space is not an issue However if the backup is being saved to a busy network drive high compression may be faster than no compression because there is less data to write across the network Standard recommended This option uses low compression for a 40 percent average data compression ratio on recovery points This setting is the default Medium This option uses medium compression for a 45 precent average data compression ratio on recovery points High This option uses high compression for a 50 percent average data compression ratio on recovery points This setting is usually the slowest method When a high compression recovery point is created CPU usage might be higher than normal Other processes on the computer might also be slower To compensate you can adjust the operation speed of Norton Ghost This might improve the performance of other resource intensiv
101. encryption strength that is used with the recovery point The format of the recovery point The name of the computer on which the recovery point was created Catalogued If you enabled search engine support for the recovery point this property is displayed Created by Identifies the application Norton Ghost that was used to create the recovery point To view the properties of a recovery point 1 Inthe Recovery Point Browser in the tree panel select the recovery point that you want to view 2 Doone of the following m On the File menu click Properties m Right click the recovery point and then click Properties Viewing the properties of a drive within a recovery point You can view the following properties of a drive within a recovery point Description Original drive letter Cluster size File system Primary Logical Size Used space Unused space Contains bad sectors Recovering a computer 149 About the Support Utilities A user assigned comment associated with the recovery point The original drive letter that was assigned to the drive The cluster size in bytes that is used in a FAT FAT32 or NTFS drive The file system type that is used within the drive The selected drive s drive status as either the primary partition or the logical partition The total size in megabytes of the drive This total includes used and unused space The amount of used space in megabytes within the dri
102. ending with pft and ptp are backed up To create a new file type and extensions 1 On the main menu bar click Tasks gt Options Click File Types Click the Add a file type button to add a file type category Type a descriptive name of the new file type category and then press Enter Oo FW N Select New Extension in the Extensions for column and click the Edit an extension checkmark icon below the Extensions for column button 6 Type an asterisk and a period followed by the extension of the file type you want to define and then press Enter 7 Click OK To edit a file type and extensions 1 On the main menu bar click Tasks gt Options 2 Click File Types 3 Select a file type from the File types list and then do one of the following m Click the Edita file type checkmark icon below the Extensions for column button to edit the name of the selected file type m Select an extension in the Extensions for column and click the Edit an extension checkmark icon below the Extensions for column button to edit the name of the extension m Click either the Restore default file types list or the Restore default extension list button to restore all default file types or extensions Caution Any file types and extensions you have set up are removed Once removed you will have to add them again manually 4 Click OK Installing Norton Ghost 27 Configuring Norton Ghost default options To delete a fil
103. er Select the drive letter you want assigned to the partition from the Drive letter drop down list Appendix Using a search engine to search recovery points This appendix includes the following topics m About using a search engine to search recovery points m Enabling search engine support m Recovering files using Google Desktop s Search Desktop feature About using a search engine to search recovery points Norton Ghost supports the use of Google Desktop for searching for file names that are contained in recovery points When a backup runs Norton Ghost generates a catalog of all of the files that are included in the recovery point Google Desktop can then use the catalog to generate an index of the files that are contained in each recovery point When you enable search engine support Norton Ghost creates a catalog of all of the files that are contained in a recovery point Search engines like Google Desktop use the catalog file generate an index You can then search for files by name Google Desktop does not index the content of files It only indexes the file names Enabling search engine support To use this feature with a search engine such as Google Desktop you must do all of the following 156 Using a search engine to search recovery points Enabling search engine support Install a search engine You can download and install Google Desktop for free from the Internet Visit desktop google com See To ins
104. er Preparing to recover a computer To scan for viruses 1 On the Analyze panel click Scan for Viruses 2 Select one of the following Use the virus definitions currently Select this option to use the definitions available that are included on the Symantec Recovery Disk CD Use Update Locator virus definitions Select this option if you downloaded the folder latest virus definitions to a disk See Locating the latest virus definitions on page 135 Locating the latest virus definitions The Symantec Recovery Disk CD includes virus definitions However to help protect your computer from the latest threats you should use the latest virus definitions that are available The Update Locator locates the latest virus definitions that are available from Symantec You must run the Update Locator on a working computer that has Internet access You can save the virus definitions to a disk and then use them on the troubled computer Note Depending on which version of the product you have purchased the SRD is either included on your product CD or as a separate CD You should place the CD containing the SRD in a safe place Should you lose the CD you can create a new one if you have a CD burner See If driver validation fails in the Norton Ghost User s Guide To locate the latest virus definitions 1 Insert the Symantec Recovery Disk CD into the media drive of the computer The installation program should start automatically 2
105. er and then click Search Desktop Click the search result containing the file you want to recover When the file opens in the associated application click File gt Save As to save the recovered file You can also right click the search result and click Open to open the recovery point in the Recovery Point Browser See Opening files within a recovery point on page 101 158 Using a search engine to search recovery points Recovering files using Google Desktop s Search Desktop feature If a file cannot be found using Google Desktop If you are certain that your file is included in a recovery point that has search engine support enabled but the file is not found do the following Right click the Google Desktop icon in the system tray and click Indexing gt Re Index Re indexing can take a significant amount of time Be sure to wait until it completes before attempting to search again Right click the Google Desktop icon in the system tray and click Preferences Under Search Types verify that Web history is checked This option must be checked or Google Desktop cannot index the content of your recovery points Verify that the drive containing your recovery points backup destination is available For example if your backup destination is on a USB drive be sure that the drive is plugged in and that the power is turned on Or if your backup destination is on a network be sure you are connected and logged in with the cor
106. er starts You should select this option if you are restoring the drive on which your operating system is installed Restores the original physical disk signature of the hard drive Disk signatures are included in Windows Server 2003 Windows 2000 Advanced Server and Windows NT Server 4 0 Enterprise Edition SP3 and later Disk signatures are required to use the hard drive Select this option if either of the following situations are true m Your computer s drive letters are atypical for example assigned letters other than C D E and so forth m You are restoring a recovery point to a blank hard drive 140 Recovering a computer Restoring multiple drives by using a system index file Restore Master Boot Record Restores the master boot record The master boot MBR Preserve domain trust token on destination record is contained in the first sector of a physical hard disk The MBR consists of a master boot program and a partition table that describes the disk partitions The master boot program looks at the partition table of the first physical hard disk to see which primary partition is active It then starts the boot program from the boot sector of the active partition This option is recommended only for advanced users and is available only if you restore a whole drive in the recovery environment Select this option if any of the following situations are true m You are restoring a recovery point to a ne
107. er that has already started the recovery environment and the pcAnywhere Thin Host After you are connected the client computer can remotely manage a recovery or perform other tasks supported in the recovery environment Note The client computer cannot transfer files or add additional drivers for network or storage devices on the computer running the thin host To connect remotely to the pcAnywhere Thin Host 1 Ensure that the computer to be remotely managed the host has been booted into Symantec Recovery Disk and that pcAnywhere Thin Host has been started and is waiting 2 Obtain the IP address of the thin host computer On the client computer in Symantec pcAnywhere use the Remote Setup Wizard to configure the remote control session m Specify a TCP IP connection type m Specify the IP address of the host computer m Choose to automatically login to the host on connection m Type the following login name symantec m Type the following password recover The thin host shuts down when there is an attempt to connect using any incorrect configuration settings 176 Troubleshooting Norton Ghost Troubleshooting the recovery environment The thin host does not support encryption To prevent unauthorized users from tampering with your settings or launching a session without your permission set a password for your remote connection item using the Protect Item properties page in Symantec pcAnywhere 4 Start the remote contr
108. error messages could be caused by changes to the serial number It could also be caused by the drive information reporting differently If the restore was initially set up in Windows but the computer was restarted in the recovery environment try going through the Recover My Computer Wizard in the recovery environment There could be a change in the drive information in Windows 2000 compared to the recovery environment If the error continues to occur during the use of the Recover My Computer Wizard from the recovery environment you should contact Symantec Technical Support EOBBOO1B Cannot lock volume volume_name because it contains the operating system or it has an active paging file Norton Ghost 12 0 can back up operating system partitions and other partitions that contain page files This error is usually caused by a driver conflict with another application that might have control of the partition Check for other applications that might have a lock on the drive and temporarily turn off any suspected conflicting drivers and then run Norton Ghost 12 0 again to create the recovery point EOBB0097 If the error occurs when attempting to restore a drive partition delete the existing drive first For a solution visit Knowledge Base article ID 2004087365529862 If the error occurs when attempting to back up the drive contact Symantec Technical Support 184 Troubleshooting Norton Ghost Troubleshooting e
109. ersions to remain within the threshold that you set Check Delay changes until next backup if you do not want your changes applied until the next backup runs Click OK 116 Managing backup destinations Moving your backup destination Moving your backup destination You can change the backup destination for your recovery points and move your existing recovery points to a new location For example suppose you install a new external hard drive for storing your backup data You could then change the backup destination for one or more backups to the new drive When you select a new location you can also choose to move the existing recovery points to the new destination All future recovery points for the backups that you select are created at the new location Note If you want to move your backup destination to a new internal or external hard drive make sure the drive is properly installed or connected before you proceed To move your backup destination 1 On the Tools page click Manage Backup Destination 2 Inthe Manage Backup Destination window in the Drives drop down list select the drive that contains the backup destination that you want to move Click Move In the Move Backup Destination dialog box do one of the following m Inthe New backup destination box type the path to the new backup destination m Click Browse to locate and select a new backup destination and then click OK 5 Select the defined backups
110. ery point on a network share type the user name and password for network access See About network credentials on page 53 Click Next Note You cannot use an encrypted folder as your backup destination You can choose to encrypt your backup data to prevent another user from accessing it On the Options page select from the following options Name Type a name for your backup Compression Select one of the following compression levels for the recovery point m None m Standard m Medium m High See About setting a compression level for drive based backups on page 65 The results can vary depending on the types of files that are saved in the drive 48 Backing up your data Defining a drive based backup Verify recovery point after creation Limit the number of recovery point sets saved for this backup Enable search engine support Include system and temporary files Description text box Advanced Select this option to automatically test whether a recovery point or set of files is valid or corrupt Select this option to limit the number of recovery point sets that can be saved for this backup You can limit the number of recovery point sets to reduce the risk of filling up the hard drive with recovery points Each new recovery point set replaces the oldest set on your backup destination drive This option is not available if you selected Independent recovery point as your recovery point
111. es of recovery points and drives About the Support Utilities About recovering a computer If Windows fails to start or does not run normally you can recover your computer using the Symantec Recovery Disk and an available recovery point Note If you can start Windows and the drive that you want to restore is a secondary drive which is any drive other than your system drive or the drive where your operating system is installed you can restore the drive within Windows The Symantec Recovery Disk lets you run a recovery environment that provides temporary access to Norton Ghost recovery features For example you can access the Recover My Computer Wizard to restart the computer into its previous usable state 132 Recovering a computer Starting a computer by using the recovery environment Note If you purchased Norton Ghost from your computer manufacturer some features in the recovery environment might not be available For example if the manufacturer installed the recovery environment on your computer s hard disk Your manufacturer might also assign a keyboard key for the purpose of starting the recovery environment When you restart your computer watch for instructions on your computer monitor or refer to your manufacturer s instructions Starting a computer by using the recovery environment The Symantec Recovery Disk lets you start a computer that can no longer run the Windows operating system The Symantec Recove
112. ess partitions Logical partition Select this type if you need more than four partitions You can have up to three primary partitions plus any number of logical partitions up to the maximum size of your hard disk Drive letter Lets you assign a drive letter to the partition The options that are available depend on the restore destination that you have selected Click Next to review your selections Click Finish Click Yes If the wizard cannot lock the drive to perform the recovery in Windows typically because the drive is in use by a program make sure the drive is not in use by closing any files or applications that might be using it and then click Retry If the Retry option fails click Ignore to tell Windows to attempt to force a lock on the drive If Ignore failes you might be prompted to insert the Symantec Recovery Disk and manually start the recovery environment so that you can complete the recovery When the recovery is finished the computer restarts automatically Recovering files folders or entire drives 127 About LightsOut Restore About LightsOut Restore Norton Ghost 12 0 LightsOut Restore lets administrators restore a computer from a remote location It works regardless of the state of the computer provided that its file system is intact For example suppose you are on vacation in the Bahamas and a computer on your network in Los Angeles goes down You can connect to the computer from your remote lo
113. ext On the Options page do the following m Inthe Time to display boot menu box specify in seconds how long the boot menu should display The default is 10 seconds m If you do not want networking to start automatically when restoring the computer through LightsOut Restore uncheck Enable Networking m If you do not want the pcAnywhere thin host to start automatically when restoring the computer through LightsOut Restore uncheck Enable pcAnywhere m Select the type of IP address you want to use and then click Next If you are shown a list of network and storage drivers that are not supported in the Symantec recovery environment do the following m Select the box next to the network driver that you would like to copy from your current Windows installation to the Symantec recovery environment m Review the list of missing storage drivers and then click Next m Browse to the locations of your missing storage and network driver files Note The location that you specify should contain the fully extracted installation package for the driver If you have more than one missing storage driver you must rerun the LightsOut Restore Wizard for each missing driver The drivers that you select should be compatible with Windows Vista 130 Recovering files folders or entire drives About LightsOut Restore 8 The files are copied from the Symantec Recovery Disk After the files are copied you receive a message that indi
114. f any THE DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID SYMANTEC CORPORATION SHALL NOT BELIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING PERFORMANCE OR USE OF THIS DOCUMENTATION THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE The Licensed Software and Documentation are deemed to be commercial computer software and commercial computer software documentation as defined in FAR Sections 12 212 and DFARS Section 227 7202 Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 USA http www symantec com Contents Chapter 1 Chapter 2 Chapter 3 Installing Norton Ghost Preparing for installation cceccecceccecceeeeeeeeeeeeeeceeeeeeeeeeeeeeeee 11 System requirements cece ec ee ec ee nee e ec ececeeeeeseseeeeeeeeneeeaes 11 Supported file systems and removable media sccseceeeneees 13 Unavailable features ccceccceccceeeceeeceeeeeeeeeecaeeeaeeeeeeeeeeaes 13 Installing Norton Ghost 12 0 0 0 0 0 cee ceeceecsecneeeeeeeneeeeeneeeeeneeeeeneees 14 Completing the installation ccc ccc cececeeceeneceeeeeeeeeneeeenees 16 Activat
115. f the product To copy one hard drive to another hard drive 1 On the Tools page click Copy My Hard Drive 2 Complete the steps in the wizard to copy the drive The wizard steps you through the process of selecting the right drive to copy selecting the destination drive and selecting the options for copying the data from one drive to another Drive to drive copying options When you copy a drive from one hard drive to another you can use the drive to drive copying options Table 11 1 describes the options for copying from one hard drive to another Table 11 1 Drive to drive copying options Check source for file system Check the source drive for errors before you copy it The errors source drive is the original drive Check destination for file Check the destination drive for errors after you copy the system errors drive The destination drive is the new drive Resize drive to fill This option automatically expands the drive to occupy the unallocated space destination drive s remaining unallocated space 154 Copying a drive Copying one hard drive to another hard drive Table 11 1 Drive to drive copying options continued Set drive active for booting OS Make the destination drive the active partition the drive from which the computer starts Only one drive can be active at a time To boot the computer it must be on the first physical hard disk and it must contain an operating system When the co
116. file system errors Fixes errors on the selected disk When this option is not selected errors are displayed but are not fixed Find and correct bad sectors Locates bad sectors and recovers readable information Click Start Recovering a computer You can restore your computer within the recovery environment If you have a recovery point for the hard drives that you want to recover you can fully recover Recovering a computer 137 Recovering a computer your computer or other hard drive back to the state it was in when the recovery point was created To recover your computer 1 Start the computer by using the Symantec Recovery Disk See Starting a computer by using the recovery environment on page 132 2 On the Home panel click Recover My Computer Note If your recovery points are stored on a CD or DVD and you only have one CD DVD drive you can eject the Symantec Recovery Disk CD now Insert the CD or DVD that contains your recovery points 3 Onthe Welcome page of the wizard click Next If the Symantec Recovery Disk cannot locate any recovery points you are prompted to locate one Click View by and then select one of the following options Date Displays all of the discovered recovery points in the order in which they were created If no recovery points were discovered the table will appear empty You should then choose one of the remaining View by options Filename Lets you browse to another locati
117. g recovery points options 47 52 credentials changing for agent 87 D default options configuring 21 default settings changing for the Norton Ghost 12 0 Agent 82 delayed apply using when no DHCP exists 165 dependencies viewing agent 82 84 190 192 dependencies viewing agent 82 84 190 192 Deploy Agent errors 192 troubleshooting 192 devices supported storage 13 DHCP server down during restore 176 server restoring to 179 using delayed apply 165 disable a backup 70 disk media supported 13 disks rescanning 72 drive copying 151 drive letter assign to arecovery point 99 drive based backup about 106 drive based backups about 45 defining 45 files excluded from 53 setting advanced options 66 Driver Validation 17 18 drives backup protection level 90 details about each 95 improving protection levels of 96 protecting 90 recovering 119 restoring multiple using system index file 140 unmounting recovery point 103 viewing properties from within recovery environment 148 viewing within recovery point 103 dual boot computers backing up 44 DVD drive booting from 171 dynamic volumes 181 E Easy Setup define first backup 17 email notification setting up to send warnings and errors 28 emergency recover computer 131 136 encryption recovery point 67 error messages configuring to show or hide 25 Deploy Agent 192 general 182 Recovery Point Browser 181 troubleshoot 181 errors setting notificat
118. ge device is connected to your computer and can prompt you to change your default backup destination to the new drive Enhanced browsing of files and folders inside recovery points makes recovery quick and easy the new file and folder backup feature also lets you quickly search for and recover files or folders In addition to scheduled and manual backups Norton Ghost can detect certain events and run a backup automatically whenever they occur providing an added level of protection for your computer Manually adjust the effect of a running backup on the performance of your computer to better match your needs at the moment This feature is especially useful if you are working on your computer and don t want the backup process to slow you down And if you know the demographics of your network traffic you can now set network throttling to prevent network overload If you have a Maxtor OneTouch external hard drive you can back up your computer with the push of a button No need to start Norton Ghost 34 Introducing Norton Ghost Key product components Feature Modifiable Symantec Recovery Disk Description When you cannot start Windows the newly enhanced Symantec Recovery Disk SRD makes recovery easier than ever If the Symantec Recovery Disk is missing specific drivers use the Create Recovery Disk feature to create a modified Symantec Recovery Disk that includes the exact drivers needed to successfully boot your compu
119. gent Service cccceceeceeeeeeeeeeeee ees 82 Setting up recovery actions when the agent does not start 83 Viewing Norton Ghost 12 0 Agent dependencies eeeeee 84 Controlling access to Norton Ghost ceceeeeeeeeeceeeeeeeeeeeeteeeeeeees 85 Running Norton Ghost using different user rights 0 87 Monitoring the status of your backups About monitoring backups ccceceececeec sence sense sense sense eetenenees 89 Monitoring backup protection from the Home page cceceeeeeee 90 Monitoring backup protection from the Status page cccseseeeees 91 Customize status reporting sessionen seres cence o EN E Ee rE 94 Viewing drive details serr srscri cerien parine sirr nEn ESE e Ki NES 95 Improving the protection level of a drive cccceceeccecceceeeeeeeeeeeee 96 Exploring the contents of a recovery point About exploring recovery points cece ee ec sec eeeceeeeeeeeneeeeneneens 99 Exploring a recovery point through Windows Explorer 4 100 Mounting a recovery point from Windows Explorer 55 101 Opening files within a recovery point cccceceec cece eeseeeeeeeeneeaes 101 Using a search engine ceccecec eee ec nec ee ec ee eee eeeeeeeeaeeeeaeeneneneens 102 Unmounting a recovery point drive cccccecec cee eee sence sense eeeeeees 103 Viewing the dr
120. gent and Windows Services Viewing the status of an agent There are several methods you can use to open Services to view the status of the agent Use the method that is most convenient for you To view the status of the agent 1 On the Windows taskbar do one of the following m Click Start gt Settings gt Control Panel gt Administrative Tools gt Services In Windows XP click Start gt Control Panel gt Performance and Maintenance gt Administrative Tools and then double click Services In Windows Vista click Start gt Control Panel gt Classic View and then double click Administrative Tools m Click Start gt Run In the Open text field type services msc and then click OK In Windows Vista the Run command is hidden by default To show the Run command do the following Right click the Start button and click Properties On the Start Menu tab click Customize Scroll down and check Run command Click OK See Starting stopping or restarting the agent service on page 190 2 Inthe Name column scroll through the list of services until you see Norton Ghost the name of the agent Its status should be set as Started Best practices for using services The agent service is a critical component for creating recovery points To minimize problems with the agent you should take the following steps Check the event log first The event log should be the first place you check when before using Services tra
121. gent service while Norton Ghost is open you receive an error message and Norton Ghost is disconnected from the agent Setting up recovery actions when the agent fails to start You can specify the computer s response if the agent fails to start See Viewing the status of an agent on page 189 To set up recovery actions when the agent fails to start 1 2 3 4 In the Services window under Name click Norton Ghost Click Action gt Properties Click Recovery In the First failure Second failure and Subsequent failure drop down lists select one of the following actions Restart the Service Specify the number of minutes to pass before an attempt to restart the service is made Run a Program Specify a program to run You should not specify any programs or scripts that require user input Restart the Computer Specify how long to wait before restarting the computer You can also create a message that you want to display to remote users before the computer restarts 192 Troubleshooting Norton Ghost Norton Ghost agent and Windows Services 5 Inthe Reset fail count after text box specify the number of days that the agent must run successfully before the fail count is reset to zero When the fail count is reset to zero the next failure triggers the action set for the first recovery attempt If you want the agent to run correctly for several weeks between failures you should specify a large number 6 Click OK
122. have the device plugged in you might need to manually assign a drive letter to the device If you still cannot see the USB device you can manually assign a drive letter to it To assign a drive letter to a USB device in the recovery environment 1 From within the recovery environment click Analyze 2 Click Open Command Shell Window 3 At the command prompt do the following m Type diskpart and then press Enter m Type listvol and then press Enter Identify the USB drive in the resulting list m Type select vol drivenumber where drivenumber is the number assigned to the USB drive and then press Enter m Type assign and then press Enter A warning message indicates that Windows might not run correctly because of insufficient memory The recovery environment requires a minimum of 512 MB of RAM to run 768 MB if you have installed the multilingual version of the product If your computer s video card is configured to share your computer s RAM you might need more than 512 MB of RAM to use the recovery environment If you are not sure you can continue If you have difficulties using the recovery environment you might need to upgrade your computer s memory Your recovery point is on CD but you cannot use the drive because the Symantec Recovery Disk CD is running the recovery environment When you restore data from a recovery point that is stored on a CD or DVD from the recovery environment and you only have one CD or DVD drive y
123. he original path from which the files originated If the original location does not include a drive letter you must type the drive letter at the beginning of the path Note While in the recovery environment drive letters and labels might not match what appears in Windows You might have to identify the correct drive based on its label which is the name assigned to it If the original path is unknown or you want to restore the selected files to a different location click Browse to locate the destination Recovering a computer 143 Using the networking tools in the recovery environment 8 Click Recover to restore the files 9 Click OK to finish Exploring your computer You can explore the files and folders on your computer from the recovery environment by using the Explore My Computer feature This feature uses the Recovery Point Browser and functions similarly to Windows Explorer You can browse the file structure of any drive that is attached to your computer from the recovery environment To explore your computer Inthe Analyze pane click Explore My Computer Using the networking tools in the recovery environment If you store your recovery points on a network you need access to the network to restore your computer or your files and folders from the recovery environment Note Additional computer memory might be required to recover your computer across a network Starting networking services If you nee
124. heduled This problem could occur if an error prevents the backup from running or if you manually cancel a backup before it completes Indicates that the backup is scheduled to run at a future time Monitoring the status of your backups 93 Monitoring backup protection from the Status page Table 6 2 Backups calendar icons continued Represents a file and folder backup It indicates that a file and folder backup is scheduled to occur on the day that it appears in the backup timeline This icon can appear in the following states Indicates that the backup ran and that file and folder backup data was created successfully P L Indicates that the backup is not available Indicates that the backup did not run as scheduled This problem could occur if an error prevents the backup from running or if you manually canceled a backup before it completed Indicates that the backup is scheduled to run at a future time scheduled to run on the day on which this icon appears Ful Represents two or more backups are This icon can appear in the following states Indicates that two or more backups have run and the last backup was created successfully Indicates that two or more backups are scheduled and that at least one is unavailable Indicates that two or more backups have and adn the last one did not succeed This problem could occur if an error prevents a backup from running Indicates that the back
125. hin Host 174 utilities 168 sysinfo exe 161 system drive recovering 17 18 system index file using to restore multiple drives 140 system information 161 system requirements 11 System Restore Wizard 141 system tray icon adjusting default settings 25 show or hide 25 show or hide error messages 25 show or hide status messages 25 T tabs Events and log file 81 tape backing up to 187 technical support PartitionInfo utility 170 183 186 utilities to run under Symantec Recovery Disk 168 thin host pcAnywhere 174 throttling enabling network 24 time elapsed time in Events tab 81 tips for running backups 40 trial version installing or upgrading 13 troubleshoot 159 See also readme on the product CD about 159 agent 188 cannot retrieve drive information 182 checking agent status 164 error messages 181 installation 160 LightsOut Restore 196 Norton Ghost 187 PartitionInfo utility 183 186 problems accessing local drive where backups are stored 172 Recovery Point Browser 181 recovery points on CD or DVD 173 required information unknown 161 storage device drivers needed for Symantec Recovery Disk 172 Symantec Recovery Disk 166 troubleshooting agent 80 Deploy Agent 192 PartitionInfo utility 170 U unmounting recovery point drives 103 updating automatically with LiveUpdate 30 upgrading trial version of Norton Ghost 13 USB connecting during recovery 174 users rights to run Norton Ghost 12 0 85 utilities edit boot ini 176
126. ials cceceeceeceeeneceeeneeeeeneeateneeaeenes 53 Run command files during a backup cccecceeceecnec eeu eeneeues 53 Defining a file and folder backup cccccccececeeeceeeeeeeeeeeeeeeeenes 55 Folders excluded by default from file and folder backups 58 After defining your backup ccccccceccecceeceeceeceeceeeeeeeeeeeeeeeees 58 Running an existing backup immediately ccccecceceeeeeee tenes 58 Run a backup with options ccccccecececneeeee cece sees ee eeeeeeeees 59 Verifying that a backup is successful ceccecceceeeeeeeeeneeeeeneeaees 60 Enabling event triggered backups ccceceececeececeee tence eeeeeeeeenes 61 About selecting a backup destination ccceceececeeceeneeeeeeeeeees 62 About setting a compression level for drive based backups 5 65 Setting advanced options for drive based backups c0eceeeeeees 66 Editing advanced backup options cccceceececeeeeeeeneeeenees 66 About recovery point encryption cce cee ee cee nee ee eeceeeeneeeenes 67 Verifying a recovery point after creation cceceeceeceeeeeeee es 68 Viewing the progress of a backup ccccceeceeceececeeueeeeeneenes 69 Adjusting the speed of a backup ccccecceccecceeceeeeeceeeeeeeeeeeeeeenes 69 Editing a backup schedule cccccececcececec
127. ication drop down box select the method to use to authenticate to the SMTP server specified above Enter your SMTP username and password If you are not sure what your username and password are contact a system administrator 10 Click OK 30 Installing Norton Ghost Updating Norton Ghost Updating Norton Ghost You can receive software updates that are associated with your version of the product over your Internet connection When you run LiveUpdate you connect to the Symantec LiveUpdate server and select the product updates that you want to install You run LiveUpdate as soon as you install the product You should continue to run LiveUpdate periodically to obtain program updates To update Norton Ghost 1 On the Help menu click LiveUpdate 2 Inthe LiveUpdate window click Start to select the updates Follow the on screen instructions 3 When the installation is complete click Close Some program updates might require that you restart your computer before the changes take effect Uninstalling the product When you upgrade Norton Ghost from a previous version of the product the install program automatically uninstalls the previous versions If needed you can manually uninstall the product To uninstall Norton Ghost 12 0 1 Doone of the following m On the Windows XP 2000 taskbar click Start gt Settings gt Control Panel gt Add or Remove Programs m On the Windows Vista taskbar click Start gt Contro
128. ick the Start button and click Properties m On the Start Menu tab click Customize m Scroll down and check Run command m Click OK In the CD browser panel click Install Norton Ghost In the Welcome panel click Next Read the license agreement click laccept the terms in the license agreement and then click Next 6 Ifyou want to change the default location for the program files click Change locate the folder in which you want to install the agent and then click OK Click Next Click Custom and then click Next 9 Click Norton GhostService and then click This feature will be installed on local hard drive This feature is the agent 10 Set all other features to This feature will not be installed 11 Click Next and then click Install Using the Norton Ghost 12 0 Agent The Norton Ghost 12 0 Agent is the unseen engine that does the actual backing up and restoring of data on a remote computer Because the Norton Ghost 12 0 Agent functions as a service it does not have a graphical interface See Managing the agent through Windows Services on page 80 See Controlling access to Norton Ghost on page 85 80 Backing up remote computers from your computer Managing the agent through Windows Services The Norton Ghost 12 0 Agent does however have a tray icon available from the Windows system tray to provide feedback of current conditions and to perform common tasks For example you can view backup job
129. if it was pre existing but a drive letter has not been assigned to it Because a drive letter has not yet been assigned the drive will not be displayed in either Norton Ghost or Windows Explorer Norton Ghost is designed to keep drive letter assignments intact when you restore the drive It does not assign a drive letter if the destination drive did not have a drive letter to begin with when you restore a recovery point At the time you canceled the recovery the drive did not yet have the drive letter assigned to it As a result when you successfully restored the entire drive to the same destination a second time Norton Ghost detected that the drive did not have a drive letter assignment and therefore kept that assignment intact A drive with no drive letter will not display in Norton Ghost or Windows Explorer However the data that is contained in the recovery point that you use to recover is completely restored You can fix this display issue by manually assigning a drive letter to the drive by using a tool such as Microsoft s Disk Management console Troubleshooting the recovery environment To help you resolve problems while you use the Symantec Recovery Disk the recovery environment or to solve issues while you recover data with Symantec Recovery Disk review the following information m See How Symantec Recovery Disk works on page 167 m See Starting a computer from the CD drive on page 171 m See You canno
130. including network credentials Then when you create future backup jobs the dialog will default to the location you specified Another option would be to create a specific backup user account Then configure the Norton Ghost service to use this account Run command files during a backup You can use command files exe cmd bat during a backup You can use command files to integrate Norton Ghost with other backup routines that you might be running on the computer You can also use command files to integrate with other applications that use a drive on the computer 54 Backing up your data Defining a drive based backup Note You cannot run command files that include a graphical user interface such as notepad exe Running such command files will cause the backup job to fail You can run a command file during any of the following stages during the creation of a recovery point m Before data capture m After data capture m After recovery point creation You can also specify the amount of time that a command file should be allowed to run You can specify the location of command files if you want them to be located in a place other than the default location You can also specify a location on a per job basis as well as specify a location that can be shared among several computers If you specify a network location you must provide network credentials See About network credentials on page 53 The most common use for
131. indows Vista support Improved Easy Setup File and folder backup One Time backups Norton Ghost includes many enhancements and new features Refer to the following table for information about the latest features and enhancements Note Not all features listed are available in all versions of this product Description An improved user interface simplifies what you need to know and do to successfully back up or recover files folders or your entire computer And for Norton Ghost experts the Advanced page gives you a single view to most product features Norton Ghost has been designed and tested to run in the new Windows Vista operating system and still supports previous versions of Windows See Table 1 1 on page 12 Now setting up your first backup is even easier with the enhanced Easy Setup which appears either during install unless you choose to skip it or automatically the first time you run Norton Ghost Specify a few preferences and Norton Ghost can start backing up your computer on a regular basis Limit your backup to include a select set of files or folders File and folder backups are especially useful if your backup storage space is limited and you make frequent changes to important documents that you want to back up Need to back up you data quickly The new One Time Backup feature lets you define and run a backup at any time without saving the backup job for later use Feature Desktop search engine support
132. ine a file and folder backup After defining your backup All backups you define are automatically saved so that you can edit or run them later After you define a backup and schedule it to run you can close Norton Ghost The program does not need to be running for a backup to start However your computer must be turned on and Windows must be running at the time a backup occurs If not any scheduled backups are skipped until the computer is turned on again You then are prompted to run the missed backup Running an existing backup immediately This is particularly useful when you are about to install a new product and want to make sure you have a current recovery point in the event that something goes Backing up your data 59 Running an existing backup immediately wrong with the installation It can also help you to ensure that you have a backup of your work after you have modified a large number of files and you don t want to wait for a regularly scheduled backup You can run an existing backup at any time Note If necessary you can run a quick backup of a particular drive without using a defined backup See Running a One Time Backup on page 50 Norton Ghost can be configured to run a backup automatically when an event occurs on your computer such as installing a new software program See Enabling event triggered backups on page 61 When you run a backup you should close any partitioning software that
133. information about the potential causes of the problem Verify that the Norton Ghost 12 0 Agent starts without user intervention The Norton Ghost 12 0 Agent is configured to start automatically when Norton Ghost starts You can view the status information to verify that the Norton Ghost 12 0 Agent has started The Status area in the Task pane displays a Ready status message when the agent starts You can also test that the Norton Ghost 12 0 Agent is starting automatically by looking in Services You can check the status and restart the service if necessary If the Startup type is set to automatic you should restart the agent See Starting or stopping the agent service on page 82 82 Backing up remote computers from your computer Best practices for using services Table 5 1 Best practices for using services continued Use caution when changing default settings for the Norton Ghost 12 0 Agent Changing the default Norton Ghost 12 0 Agent properties can prevent Norton Ghost 12 0 from running correctly You should use caution when changing the default Startup type and Log On settings of the Norton Ghost Agent It is configured to start and log on automatically when you start Norton Ghost 12 0 Opening Services There are several methods you can use to open Services to manage the Norton Ghost 12 0 Agent To open Services 1 Doone of the following m On the Windows Vista taskbar click Start gt Con
134. ing the change is not noticed by the Norton Ghost service Backup errors occur after you deleted a drive When a drive is deleted Norton Ghost should detect that the drive is no longer available It should remove the deleted drive from any defined backups that include the deleted drive Troubleshooting Norton Ghost Troubleshooting recovery from within Windows However if you delete a drive you should remove the drive from all backups that are associated with it to avoid any errors Troubleshooting recovery from within Windows The following are suggestions to help you resolve problems during the recovery of data within Windows m Recovering data from a recovery point that spans multiple media See About using a recovery point that is spanned across multiple CDs or DVDs on page 165 m Recovering the system drive where the operating system is installed from within Windows See About recovering a system drive in Windows on page 165 m The drive is no longer found after a failed or cancelled recovery See When a drive cannot be found after a failed or cancelled recovery job on page 166 About using a recovery point that is spanned across multiple CDs or DVDs When you restore from a CD DVD you are prompted to insert the first CD followed by the last CD the first CD the last CD then the first CD again Then the restore process begins and prompts you for the media in sequence After you restore a recovery
135. ing Norton Ghost later ccc ceeceeeeecneeeeen eee eeneeeeeneenees 17 Setting up your first backup cceccecceec eee eeeeece eee eee een een een eeneenees 17 About ensuring the recovery of your computer ccecceeeeeeeeeeeeees 17 Testing Symantec Recovery Disk ccccseceeeeceeeeeeeeeeeeeeeees 18 If driver validation fails cecceeceeecceecceeeeeeeeeeceeeceeeeeeeneees 19 Creating a custom Symantec Recovery Disk CD ccccceceeeeee sees 19 Starting Norton Ghost 12 0 ccceeceeceeeneceeeneeneeneeeeeneeeteneeateneeaees 20 Configuring Norton Ghost default options scceeeeeeeeeeeeeeeeees 21 Selecting a default backup destination cccecceeceeceeeeeeueens 23 Adjusting the effects of a backup on computer performance 23 Adjusting default tray icon settings cccecceeceeeeeceeeeeeueenees 25 Managing file types ccecceccecceeceec eee eee eee eee een eeeeeneeneeneenees 25 Logging Norton Ghost messages sccseceeeeeeeeeneeeeeeeeneeeeeees 27 Enabling email notifications for product event messages 28 Updating Norton Ghost 0 0 0 0 cee ceeceecneeeeeeeeeeneeceeneeaeeneeaeeneeaeeneens 30 Uninstalling the product cccececcec ec ec eee eceee sence sees eeeeneneenenees 30 Introducing Norton Ghost About Norton Ghost 12 0 0 0 0 cece cccccccececececeeeeeeeeeseeeenenenenene
136. ing required system information You can get system information directly from Windows This information can be used to specify an IP address drivers and so forth when you install the Symantec product or set up the recovery environment To locate required system information 1 In the Windows Start menu click Start gt Programs gt Accessories gt System Tools gt System Information Use the tree panel area to select the information group you want to view or print Drive letter changes If the drive letter of the CD drive has changed since you installed the product you receive an error message the MSI file cannot be found when you run the Repair or Modify installation option from the Norton Ghost CD This error typically occurs if you add or remove external devices to a desktop computer or if you add or remove internal devices to a laptop To avoid this issue ensure that the drive letter of the CD drive is the same as when you installed Norton Ghost About Microsoft NET Framework Microsoft NET Framework 2 0 is required to run Norton Ghost If you have an earlier version of NET Framework the Norton Ghost installation upgrades your version to the required 2 0 version Troubleshooting recovery points The following are some of the most common issues when trying to create recovery points Burning recovery points to a CD or DVD See Burning recovery points to a CD or DVD on page 162 Support for CD DVD burners Se
137. integrity at the time they are created See Setting advanced options for drive based backups on page 66 Viewing the progress of a backup You can view the progress of a backup while it runs to determine how much time remains until the backup completes To view the progress of a backup While a backup is running on the View menu click Progress and Performance Adjusting the speed of a backup Depending on the speed of your computer how much RAM you have installed and the number of programs you are running during a backup your computer could become sluggish You can manually adjust the effect of a backup on the performance of your computer to match your needs at the moment This feature is useful if you are working on your computer and don t want the backup process to slow you down To adjust the performance of a backup 1 While a backup is running on the View menu click Progress and Performance 2 Doone of the following m If you want to increase the speed of your computer by reducing the speed of the backup drag the slider toward Slow m If you want the backup to complete as quickly as possible and you are not doing extensive work on your computer drag the slider toward Fast 3 When you are finished click Hide to dismiss the Progress and Performance dialog box 70 Backing up your data Editing a backup schedule Editing a backup schedule You can edit any of the schedule properties for a defined back
138. ion again and select the Modify option to add this feature back in You can install the agent to a computer that has less than 256 MB of RAM However Symantec Recovery Disk requires at least 512 MB of RAM for restoring the computer Your computer must meet the minimum memory requirement to run the Recover My Computer wizard or the Recovery Point Browser from the recovery environment Note If you are installing a multilingual version of the product you must have a minimum of 768 MB of RAM to run the Symantec Recovery Disk If your computers are set up in a workgroup environment you should prepare your local computer before you deploy an agent 78 Backing up remote computers from your computer Deploying the agent To prepare a computer in a workgroup environment to deploy the agent 1 2 3 On the Windows taskbar right click Start and then click Explore On the Tools menu click Folder Options gt View On the View tab scroll to the end of the list and verify that the Use simple file sharing check box is unchecked and then click OK On the Windows taskbar click Start gt Settings gt Control Panel gt Windows Firewall On the Exceptions tab check File and Printer Sharing and then click OK Note You should close any open applications before you continue with the agent installation If the Reboot check box is selected the computer will automatically restart at the end of the installation wizard To
139. ion for warnings setting up email to send 28 evaluation version installing or upgrading 13 Event Log about 160 accessing 189 troubleshooting services 189 use to troubleshoot 160 event triggered backups enabling 61 Events tab log file history 81 expiration of trial version 13 explore computer from recovery environment 143 F features unavailable 13 file and folder backup about 106 deleting files from 114 recovering using backup data from 119 file and folder backup data backup destination 62 default storage location 23 managing 113 recommended storage location 65 viewing amount of data stored 113 file and folder backups about 45 defining 55 folders excluded from 58 file systems supported 13 Index 199 file types create new 26 delete 27 edit 26 managing 25 file versions limiting number kept 114 files locating versions of 114 manually deleting from file and folder backup 114 opening from within a recovery point 101 recovering lost or damaged 119 files and folders backing up 43 opening when stored in a recovery point 123 recover from the recovery environment SRD 141 recovering lost or damaged 119 restoring using a recovery point 121 searching for 123 folders locating versions of 114 recovering lost or damaged 119 G general error messages 182 Google Desktop configure backups to support 102 enable support for 16 set up support for using 155 use to search for recovery points 155 H hard disk reco
140. ions Show missed backups Notifies you when a backup was scheduled but did not run This can happen when your computer was turned off at the time a backup was scheduled to run Show system tray questions Offers helpful prompts in the form of questions that can help you keep your data backed up Show status messages Displays messages about the status of backup operations such as notifying that a backup has started or that your backup destination is getting full Show error messages Displays error messages when errors occur so that you can resolve any issues that might hinder data protection 3 Click OK Managing file types When you define a file and folder backup file types are a quick way to include files you use the most For example if you keep music files on your computer you 26 Installing Norton Ghost Configuring Norton Ghost default options can configure a file and folder backup to include all music files for example mp3 wav The most common file types and extensions are already defined for you But you can define additional file type categories as needed and then edit them at any time For example if you install a new program that requires the use of two new file extensions pft and ptp for example you can define a new file type and define the two file extensions for that category Then when you define a file and folder backup you can select the new category When the backup is run all files
141. ist See Run command files during a backup on page 53 Click Next Do one of the following m Ifyou chose a recovery point set as your recovery point type in step 6 skip to the next step m If you chose an independent recovery point as your recovery point type click the Automatically create a recovery point drop down list and then select one of the following options No Schedule Runs the backup only when you run it yourself manually Weekly Runs the backup at the time and on the days of the week that you specify When you select this option the Select the days of the week to protect box appears Monthly Runs the backup at the time and on the days of the week that you specify When you select this option the Select the days of the month to protect box appears Only run once Runs the backup one time on the date and at the time you specify When you select this option the Create a single recovery point box appears Click Schedule if you want the backup to run automatically according to a schedule If you only want to run the backup when you start it manually uncheck Schedule and skip to step 17 Enter a start time and select the days of the week when the backup should run 50 Backing up your data Defining a drive based backup 17 18 19 20 21 Click the Start a new recovery point set drop down list and then select how frequently a new recovery point set should be started For example
142. it computers and 610 MB for 64 bit computers m Recovery points Sufficient hard disk space on a local hard disk or network server for storing recovery points m Norton Ghost LightsOut Restore feature 2 GB CD ROM or The drive can be any speed but must be bootable from the BIOS DVDROM drive Norton Ghost uses Gear Software technology To verify that your CD writer or DVD writer is compatible visit http www gearsoftware com support recorders index cfm You can look up information about your writer if you know the name of the manufacturer and model number of your writer Software The NET Framework 2 0 is required to run Norton Ghost If the NET Framework is not already installed then Norton Ghost installs it for you Virtual platforms VMware GSX Server 3 1 and 3 2 for converted VMware Server 1 0 replacement rename for GSX Server m E recovery points VMware ESX Server 2 5 and 3 0 E 2 VMware Infrastructure 3 replacement rename for ESX Server Microsoft Virtual Server 2005 R2 Installing Norton Ghost 13 Preparing for installation Supported file systems and removable media Supported file systems Removable media Norton Ghost supports the following file systems and removable media Norton Ghost supports FAT16 FAT16X FAT32 FAT32X NTFS dynamic disks Linux Ext2 Linux Ext3 and Linux swap partitions Note You must decrypt encrypted NTFS drives before you attempt to restore them You
143. ive properties of a recovery point cceeceeceee eens 103 Managing backup destinations About backup destinations cccccccccecececeeeeeeneneeeneneneneneneaenes 105 How backup data works ccccccecceeecececececececeeeeeeeeeeneneneneneneas 105 About drive based backups cccccccceceeneeeeee sees eeeeeeeeeeeeees 106 About file and folder backups 00 ccccccccececceeneceeneneenenees 106 Managing recovery points cece ec ec ec eeeenen ence eceeeceeeeeeeeeeteneeees 107 Cleaning up old recovery points ccccececeeceeeeeeeeeeeeeeneenes 107 Deleting a recovery point Set cccceccecee cence eceee eens eneeenees 108 Deleting recovery points within a Set ccccceceeeeeeeeeeeeeees 108 Making copies of recovery points ccccecceeceeeeee een eee een eenees 109 5 6 Contents Chapter 9 Chapter 10 Converting a recovery point to a virtual disk format 00008 110 Managing file and folder backup data cccceceecseceeeeeeeeneenees 113 Viewing how much file and folder backup data is being SOLED EEEE codek cin eek ste E dn nat dad s aced dives ata der aneteteees 113 Limiting the number of file versions to keep ccceceeeee ees 114 Manually deleting files from your file and folder backup 114 Finding versions of a file or folder c cccceceecneceeeeeeeeeneees
144. king up your data 73 Using the Advanced page To configure Norton Ghost to send SNMP traps 1 On the Tasks menu click Options 2 Under Notifications click SNMP Trap 3 Click the Select the priority and type of messages drop down list and select the priority level at which traps should be generated All messages Send all messages regardless of priority levels Medium and high priority messages Send only medium and high priority messages High priority messages only Send only high priority messages No messages Do not send any messages regardless of priority levels 4 Select one or more of the following options m Errors m Warnings m Information 5 Select the version of SNMP traps to be sent Version 1 or Version 2 and then click OK About the Norton Ghost management information base The Norton Ghost management information base MIB is an enterprise MIB It contains the Norton Ghost SNMP trap definitions All Network Management System NMS applications have options to load a MIB You can use any of these options to load the Norton Ghost MIB If you do not load the MIB the NMS application will still receive and display the traps but the traps will not be displayed in informative text The MIB file named BESR_MIB MIB is located in the Support folder on the Norton Ghost 12 0 product CD Using the Advanced page The Advanced page offers experienced Norton Ghost users a single view of the most common product features
145. l Panel gt Programs and Features gt Uninstall or Change a Program 2 Select Norton Ghost 12 0 and then click Remove Uninstall on Windows Vista You can choose to keep your current backup files history files and command files on your computer for future installations of the Norton Ghost product rather than uninstalling them 3 Inthe confirmation window click Yes You must restart your computer for the changes to take effect Chapter Introducing Norton Ghost This chapter includes the following topics m About Norton Ghost 12 0 m What s new in Norton Ghost m Key product components m How you use Norton Ghost m Where to find more information About Norton Ghost 12 0 Norton Ghost provides advanced backup and recovery for your computer Protect your documents financial records presentations photos music videos historical documents or any other kinds of data you keep on your computer by making a backup of your computer s entire hard disk Or limit your backup to include only those files and folders that mean the most to you You can schedule backups to capture your changes automatically as you work from day to day Or start a backup manually at any time You can also easily configure Norton Ghost to run a backup in response to specific events For example a backup can be started when a particular application is started or when a specified amount of new data has been added to the drive When you experienc
146. licensed version of Norton Ghost 12 0 before you use the LightsOut feature to perform a restore operation LightsOut Restore is not included in the evaluation version m Install a licensed version of Symantec pcAnywhere on a central computer that you use for management for example a helpdesk computer m Ensure that all of your servers can be managed remotely through a hardware device such as RILO or DRAC 128 Recovering files folders or entire drives About LightsOut Restore m Install Norton Ghost on the servers that you want to protect and then define and run backups to create recovery points m Run the LightsOut Restore Wizard to install the Symantec recovery environment to the local file system The wizard also creates an entry in the Windows boot menu that can be used to boot to the recovery environment Note LightsOut Restore works only on the primary operating system It does not work on multiple boot computers for example computer that boot multiple operating systems from the same partition LightsOut Restore is accessible only from the boot menu If the file system becomes corrupt and you cannot access the boot menu you must boot the computer from the CD Note The LightsOut Restore feature requires at least 1 gigabyte of memory to run m When you need to recover and file or system from a remote location use the RILO or DRAC device to connect to the remote server and power on the system or restart i
147. lly install from product CD 77 setting up recovery actions for 83 Norton Ghost 12 0 Agent changing default settings for 82 0 One Time Backup 50 operating system backing up computers with multiple 44 Options configuring defaults 21 original disk signature recovering 139 P pagefile sys 53 PARTINFO 170 183 186 pcAnywhere Thin Host 174 using to recover remotely 143 permissions allowing other users to back up 71 ping remote computer 168 protection hard disks 90 protection status 60 push install of agent 77 pushlog txt file troubleshooting errors 192 R RAM drives not supported 13 recover computer remotely 143 tasks to try first 134 recovery about 119 cancelling 71 computer C drive 131 customize 124 files and folders 119 options for drives 125 original disk signature 139 restoring files and folders 119 recovery actions setting up when agent does not start 83 recovery environment boot into 132 configure network connection settings 146 exploring computer while using 143 get static IP address 146 mapping drive from 146 networking tools 143 recovering computer 136 recovering files and folders 141 recovery options 138 scanning for viruses 134 scanning hard disk 136 starting 132 Support Utilities 149 troubleshoot 166 troubleshooting 133 viewing drive properties 148 viewing recovery point and drive properties 147 viewing recovery point properties 148 recovery point archiving 109 ch
148. mputer boots it reads the partition table of the first physical hard disk to find out which drive is active It then boots from that location If the drive is not bootable or you are not certain if it is have a boot disk ready You can use the Symantec Recovery Disk The Set drive active option is valid for basic disks only not dynamic disks Disable SmartSector copying The SmartSector technology from Symantec speeds up the copying process by only copying the clusters and sectors that contain data However in a high security environments you might want to copy all clusters and sectors in their original layout regardless of whether they contain data Ignore bad sectors during copy This option copies the drive even if there are errors on the disk Copy MBR This option copies the master boot record from the source drive to the destination drive Select this option if you are copying the C drive to a new empty hard drive You should not select this option if you want to copy a drive to another space on the same hard drive as a backup You should also not select this option if you want to copy the drive to a hard drive that has existing partitions that you do not want to replace Destination partition type Click Primary partition to make the destination new drive a primary partition Click Logical partition to make the destination new drive a logical partition inside an extended partition Drive lett
149. mputer when you install Norton Ghost you have the option of clicking a link to the Web site where you can download and install Google Desktop for free See About using a search engine to search recovery points on page 155 Log File Lets you specify the types of product messages to log errors warnings and information where to store the log file and set a maximum file size for the log file See Logging Norton Ghost messages on page 27 Event Log Lets you specify the types of product messages to log errors warnings and information in the Windows event log See Logging Norton Ghost messages on page 27 SMTP E mail If you want a history of actions taken by Norton Ghost or of error messages and warnings you can choose to save them in a log file on your computer or to have them emailed to an address you specify See Enabling email notifications for product event messages on page 28 SNMP Trap If you have a Network Management System NMS application you can enable SNMP Traps support to send notifications to you NMS application See Configuring Norton Ghost to send SNMP traps on page 72 To configure default options 1 Start Norton Ghost and click Tasks gt Options 2 Select an option you want to modify make any necessary changes and then click OK Installing Norton Ghost Configuring Norton Ghost default options Selecting a default backup destination You can specify the defa
150. must select one service at a time and then click Action gt Properties gt General Backing up remote computers from your computer 85 Controlling access to Norton Ghost The top list box on the Dependencies tab displays services that are required by the Norton Ghost 12 0 Agent to run properly The bottom list box does not have any services that need the Norton Ghost 12 0 Agent to run properly Table 5 2 lists the services that are required by the Norton Ghost 12 0 Agent to run properly along with their default startup setting Table 5 2 Required services Event Log Automatic Plug and Play Automatic Remote Procedure Call RPC Automatic To view Norton Ghost 12 0 Agent dependencies 1 Inthe Services window under Name click Norton Ghost See Opening Services on page 82 On the Action menu click Properties 3 Click the Dependencies tab Controlling access to Norton Ghost You can use the Security Configuration Tool to allow or deny users and groups the necessary permissions to access the Norton Ghost 12 0 Agent or to the full Norton Ghost user interface When you use the Security Configuration Tool any permission that you grant to the Users group applies to the members within that group Note The agent service can only be run as LocalSystem or by a user who belongs to the Adminstrator s group Table 5 3 describes the permissions that can be allowed or denied for user and groups who use the N
151. n list See Run command files during a backup on page 53 10 Click Next 11 Click Finish to run the backup Backing up your data 53 Defining a drive based backup Files excluded from drive based backups The following files are intentionally excluded from drive based backups m hiberfil sys m pagefile sys These files contain temporary data that can take up a large amount of disk space They are not needed and there is no negative impact to your computer system after a complete system recovery These files do appear in recovery points but they are placeholders They contain no data About network credentials If you connect to a computer on a network you must provide the user name and password for network access even if you previously authenticated to the network The Norton Ghost service runs on the local system account When you enter network credentials the following rules apply m Ifthe computer you want to connect to is on a domain provide the domain name user name and password For example domain username m Ifyou connect to a computer in a workgroup provide the remote computer name and user name For example remote_computer_name username m If you have mapped a drive you might be required to supply the user name and password again because the service runs in a different context and cannot recognize the mapped drive By going to the Tasks menu and selecting Options you can set a default location
152. nd of the evaluation period at which time you must purchase the product or uninstall it You can purchase a license at any time even after the evaluation period expires without reinstalling the software 14 Installing Norton Ghost Installing Norton Ghost 12 0 Note If this product came pre installed from a computer manufacturer your trial period could be as long as 90 days The product licensing or activation page during install will indicate the duration of your trial period See Activating Norton Ghost later on page 17 Installing Norton Ghost 12 0 Before you begin you should review the requirements and scenarios for installing Norton Ghost See System requirements on page 11 Note During the installation process you might be required to restart the computer To ensure proper functionality after the computer restarts log in again with the same user credentials The installation program scans your hardware for the required drivers If the program does not find the required drivers on your system you receive a driver validation message If you receive this message you should test the Symantec Recovery Disk to verify whether the drivers are required or if the devices on your system have compatible drivers that are available on the Symantec Recovery Disk The driver validation process should not interfere with your ability to install the product For more information about Driver Validation see
153. ndows Explorer Unmounting a recovery point drive Viewing the drive properties of a recovery point Exploring a recovery point through Windows Explorer When you explore a recovery point Norton Ghost mounts the recovery point as a drive letter and opens it in Windows Explorer For each drive that is included in the recovery point a new mounted drive letter is created For example if your recovery point contains backups of drives C and D two newly mounted drives appear for example E and F The mounted drives include the original drive labels of the drives that were backed up To explore a recovery point through Windows Explorer 1 On the Tools page click Manage Backup Destination 2 Select the recovery point or recovery point set that you want to explore and then click Explore 3 Ifyou select a recovery point set that contains more than one recovery point in the Range list select a recovery point and then click OK Exploring the contents of a recovery point 101 Opening files within a recovery point Mounting a recovery point from Windows Explorer You can also manually mount a recovery point as a drive by opening your backup destination folder in Windows Explorer You can use Windows Explorer to search the contents of the recovery point For example if you cannot remember where a particular file was originally stored you can use the Explorer search feature to locate the file just as you would locate a file on your hard d
154. neceeeeeeeeneeeteneeateneeaeed Troubleshooting drives on Windows cecceceeneceeeeeeeeeeeeeeeeeees Troubleshooting error messages 0 ce cee eee ee nec ee teens eeceeeeeeeeeneeeaes Recovery Point Browser error messages eeeeeceeeeeeeeneeeees General error messages eee eee eec cece eeceeeeeceeeeeceeeeeeeeeeeeeeeees General troubleshooting cccec ccc ec eee ecneceee eens eceeneneeneaeenenees How to create recovery points directly to tape ccceeeeeeee How to break up an existing recovery point file into a spanned PIE SEE tavern ate Lak odes Bereta How to test the scheduling feature without actually creating a SCHECU es bes oenn e lad vanev ences antats ace bawerdenyensvaretenene Norton Ghost agent and Windows Services sseseeeeeneeeeeneeeees Viewing the status of an agent ccecceccecceeeeeeeeeeeeeeeeeeeees Best practices for using services cceceeceeceeeeeeeeeeeeeeeeeeeees Starting stopping or restarting the agent service 5 Contents Setting up recovery actions when the agent fails to start 191 Viewing agent dependencies cecceceececee sence sense eeeenenees 192 Troubleshooting issues with deploying the agent 0 192 Troubleshooting LightsOut Restore cceececeeceee eens eeeeeeeenes 196 Index 9 10 Contents Chapter Installing Norton Ghost
155. nenes 31 What s new in Norton Ghost cece ccc ec ec eceeeceeeeeeneneeneneneaeaeaenes 32 Key product components cccececcecneceeeeceeeee sense eceeeeeeeeeeeeeeaeees 34 How you use Norton Ghost ccc ceeeecneeeeeneeeeeneeeeeneeeeeneeaeeneeaeenes 35 Where to find more information ccccccecceceeceeeceeecueeeeneeeens 36 Best practices for backing up Best practices for backing UP cccecceececceeceeeeeeeeeeeueeeeeeeeeeneees 37 About backups eeren a2 cdendiow su Meas EEN R AE GENOES 37 4 Contents Chapter 4 Before you back Up 24 c0tce weet eee iets ee tees 38 Dirite a backups 2 lt csc 80 sec adsedee adh seas cade e E ees Ad eas attendee 39 When the backup is complete ccccscececeeeecececeeeeeeeeeeeenes 39 Additional tips about backups 0 cc cccccececececeseceeeeeeeenenenenenenes 40 Backing up your data About backing up your data cccecec ccc ec eee ee nec eeeeeeeeeeeeeeeeeneneenens 44 About backing up dual boot computers cceccececeeceeeceeeeeeeeens 44 Choosing a backup type ccccceccececeeceeneceeeeeeee eens eeeeneaeeeeaeenens 45 Defining a drive based backup cccecceeceecneee eee eeeeeneeaesaeeaeeneees 45 Running a One Time Backup cccececceceeeecee sense eeeeeeneen ones 50 Files excluded from drive based backups cccccceceeceeneees 53 About network credent
156. ns 66 edit schedule 70 edit settings 70 event triggered 61 file and folder 106 folders excluded during file and folder backups 58 ignoring bad sectors during drive based 66 managing storage of 105 monitoring 89 one time 50 other computers from your computer 75 run immediately 58 run with options 59 running command files during 53 selecting a backup destination 62 setting advanced options for drive based 48 52 setting advanced options for file and folder 57 slowing down to improve PC performance 69 speeding up 69 status 91 status of 60 storage location 23 things to do after 39 things to do before 38 things to do during 39 tips 40 tips for a better backup 37 types of 45 198 Index backups continued verifying success 60 91 viewing progress 69 basic volumes 181 benefits of using Norton Ghost 31 best practices services 81 BIOS modifying to make CD or DVD drive bootable 171 boot ini edit 176 booting toaCD 171 c cancelling the current operation 71 categories managing file types 25 CD booting from 171 checking computer agent services 79 command files running during a backup 53 computer backing up 43 configuring for CD booting 133 recover 131 136 recovering 17 18 computer agent services checking 79 tour 79 Computer List adding computers to 76 computers adding to the Computer List 76 configuring agent security 85 connection thin host 174 copying a drive 151 creatin
157. o support one of these search engines Be sure to check the Enable search engine support at the time you define the backup See To define a drive based backup on page 46 See About using a search engine to search recovery points on page 155 Exploring the contents of a recovery point 103 Unmounting a recovery point drive Unmounting a recovery point drive All of your mounted recovery point drives are unmounted when you restart the computer You can also unmount the drives without restarting the computer To dismount a recovery point in Windows Explorer 1 In Windows Explorer navigate to the mounted recovery point 2 Right click the drive and then click Dismount Recovery Point To dismount a recovery point in Recovery Point Browser 1 Inthe Recovery Point Browser in the tree view locate the mounted recovery point 2 Right click the mounted recovery point and then click Dismount Recovery Point Viewing the drive properties of a recovery point You can view the following drive properties of a recovery point Description Original drive letter Cluster size File system Primary Logical Size Used space Unused space Contains bad sectors A user assigned comment that is associated with the recovery point The original drive letter that was assigned to the drive The cluster size in bytes of the FAT FAT32 or NTFS drive The file system type used within the drive For example FAT FAT3
158. ocal hard drive you might not have access to them You can find the drivers and copy them to a CD or a floppy disk or you can create a custom Symantec Recovery Disk CD See Creating a custom Symantec Recovery Disk CD on page 19 Creating a custom Symantec Recovery Disk CD If driver validation fails or if your Symantec Recovery Disk CD does not work you can create a new one that contains your computer s current network and storage device drivers Note You must have a writeable DVD CD RW drive to create a custom Symantec Recovery Disk 20 Installing Norton Ghost Starting Norton Ghost 12 0 To create a custom Symantec Recovery Disk CD 1 2 Start Norton Ghost Attach and turn on all storage devices and network devices that you want to make available Insert the Symantec Recovery Disk CD into your CD ROM drive From the main Norton Ghost window click File gt Create Recovery Disk and then click Next If prompted click Browse select the drive that contains the Symantec Recovery Disk CD click OK and then click Next Do one of the following m Click Automatic Recommended and then click Next m Click Custom and then click Next Select this option only if you know which drivers to select Follow the on screen instructions to complete the wizard Starting Norton Ghost 12 0 Norton Ghost is installed in the Windows Program Files folder by default During installation a program icon is install
159. ocation on page 181 How Symantec Recovery Disk works Symantec Recovery Disk makes restoring data possible under most computer disasters provided you have access to a working recovery point Occasionally a computer failure can leave the operating system intact but still prevent you from restoring your computer to working order Or a computer failure can leave the operating system inoperative making a restoration impossible For these types of situations you can restore a recovery point using Symantec Recovery Disk Note Depending on which version of the product you have purchased the Symantec Recovery Disk is either included on your product CD or as a separate CD You should place the CD containing the Symantec Recover Disk in a safe place Should you lose the CD you can create a new one provided you have a CD burner 168 Troubleshooting Norton Ghost Troubleshooting the recovery environment In the recovery environment you can run among other tools the Recover My Computer Wizard to restore a drive including your system drive or the Recovery Point Browser to perform a file level restore When the Recover My Computer Wizard finishes you can restart the computer into a previous usable state See Starting a computer by using the recovery environment on page 132 Using the support utilities When you are running under the recovery environment there are several support utilities available under the Utilitie
160. oduct only You can view the encryption strength of a recovery point at any time by viewing the properties of the file from the Recovery Point Browser Encryption strengths are available in 128 bit 192 bit or 256 bit While higher bit strengths require longer passwords the result is greater security for your data Table 4 5 explains the bit strength and required password length Table 4 5 Password length 128 Standard 8 characters or longer 192 Medium 16 characters or longer 256 High 32 characters or longer You must provide the correct password before you can access or restore an encrypted recovery point 68 Backing up your data Setting advanced options for drive based backups Warning Store the password in a secure place Passwords are case sensitive When you access or restore a password encrypted recovery point Norton Ghost prompts you for the case sensitive password If you do not type the correct password or you forget the password you cannot open the recovery point Symantec Technical Support has no method for opening an encrypted recovery point Besides bit strength the make up of the password can improve the security of your data For better security passwords should use the following general rules m Avoid using consecutive repeating characters for example BBB or 88 m Avoid using common words that you would find in a dictionary m Use at least one number m Use both uppercase and lowe
161. oint click Delete Drive When you click Delete Drive the drive is only marked for deletion The actual deletion of the drive takes place after you click Finish in the wizard If you change your mind before you click Finish go back to the Target Drive page of the wizard and then click Undo Delete Click Next and then select the options that you want to perform during the recovery process as follows Verify recovery point before Verifies whether a recovery point is valid or corrupt it restore is restored This option can significantly increase the time required for the recovery to complete Check for file system errors Checks the restored drive for errors after the recovery after recovery point is restored Resize restored drive Automatically expands the drive to occupy the target drive s remaining unallocated space Partition type Set drive active for booting OS Restore original disk signature Recovering a computer 139 Recovering a computer Sets the partition type as follows m Primary partition Because hard disks are limited to four primary partitions select this type if the drive will have four or less partitions Logical partition Select this type if you need more than four partitions You can have up to three primary partitions plus any number of logical partitions up to the maximum size of your hard disk Makes the restored drive the active partition for example the drive from which the comput
162. ol session If the connection attempt is unsuccessful you have three tries before the thin host must be restarted on the host computer before making another attempt to connect 5 Remotely perform necessary tasks on the host computer The remote control session ends when the thin host is closed the thin host computer is restarted or when the remote control session is ended After the host computer has started the Windows operating system the client computer can deploy and connect a thin host on the computer to verify the success of tasks that were performed while using the recovery environment Mapping a network drive in the recovery environment The following information applies only if you started networking services when you started the recovery environment If you attempt to boot directly into the recovery environment when there is no DHCP server or the DHCP server is down you are prompted to enter a static IP address and a subnet mask address for the computer on which you are running Symantec Recovery Disk After you provide the static IP address and subnet mask address you can access the recovery environment However because there is no way to resolve computer names when you run the Recover My Computer Wizard or the Recovery Point Browser you can browse the network by using IP addresses to locate a recovery point To resolve this issue you can map a network drive See Mapping a network drive in the recovery environmen
163. on for example an external USB drive or removable media to select a recovery point v2i file Select this option and then do the following m Click Browse locate and select a recovery point v2i file and then click Open m If you select a network location type your network credentials m Click Finish 138 Recovering a computer Recovering a computer System Displays a list of all of the drives on your computer and shows any associated recovery points You can also select a system index file sv2i Select this option and then do the following m Click Browse locate and select a recovery point sv2i and then click Open m If you select a network location type your network credentials m Check each recovery point that you want to recover If necessary add change or remove recovery points from the list m Click Finish Select the drive that you want to recover If you are recovering your computer select the drive on which Windows is installed On most computer systems this drive is the C drive In the recovery environment the drive letters and labels might not match what appears in Windows You might need to identify the correct drive based on its label the name assigned to it or by browsing the files and folders in the recovery point See Recovering files and folders from the recovery environment on page 141 If you need to delete a drive to make space available to restore your recovery p
164. on Ghost later If you do not activate or license Norton Ghost within 30 days of installing it the software stops working You can activate it after the 30 days have expired To activate Norton Ghost at any time after installation 1 On the Help menu click Unlock Trial Product 2 Refer to step 2 in the To complete the installation procedure Setting up your first backup Unless you unchecked the Run Easy Setup check box during installation the Easy Setup box appears If you don t run Easy Setup at install time it appears the first time you open the Run or Manage Backups window When the Easy Setup box opens you can either accept the default drive and file and folder backup settings or you can click on any of the settings to modify them If you want the new backup to run immediately be sure to select Run backup now and then click OK About ensuring the recovery of your computer If Windows fails to start or it does not run normally you can recover your computer by using the Symantec Recovery Disk The drivers that are included on the recovery disk must match the drivers required to run your computer s network cards and hard disks 18 Installing Norton Ghost About ensuring the recovery of your computer To help ensure that you have the drivers that you need to recover your computer the installation process runs a driver validation test The driver validation tool compares hardware drivers that are contained on the recover
165. on to RemoteCmdSvc on remote computer failed m Attempt to push package to remote computer failed due to an invalid environment m Attempt to copy package failed m Attempt to communicate with RemoteCommand Service on remote computer failed m Remote command failed to start m Attempt to restart remote computer failed m Attempt to delete package failed m RPC server unavailable Attempt to connect to remote computer failed The product was unable to establish a network connection to the requested computer This error is usually reported when the current user does not have administrative privileges on the remote computer This error might also occur if network communication problems exist or if the Windows Firewall is not configured to allow remote deployment of the agent Attempt to copy RemoteCmdSvc exe to remote computer failed The product was unable to copy the remote service executable RemoteCmdSvc exe to its destination on the remote computer This error is usually reported when the product cannot find the RemoteCmdSvc exe source or it is unable to write to the destination computer s Admin temp directory Attempt to access the remote Service Control Manager failed The product was unable to connect to the Service Control Manager on the remote computer This error is usually reported when the current user does not have administrative privileges on the remote computer This error might also occur if network communication problems e
166. onment see You cannot access or see the USB device where your recovery points are saved on page 173 Using the pcAnywhere thin host for a remote recovery Using the Symantec Recovery Disk you can host a remote control session by starting pcAnywhere Thin Host Once started the thin host waits for a connection that can be used to remotely manage a recovery or perform other tasks in the recovery environment To connect to the thin host you must use Symantec pcAnywhere on a remote computer The pcAnywhere Thin Host contains the minimum settings needed to support a single use remote control session The thin host requires an IP address for hosting a remote control session Troubleshooting Norton Ghost 175 Troubleshooting the recovery environment Note A thin host cannot be deployed to the recovery environment The thin host can only be started from Symantec Recovery Disk to host a remote control session The thin host in Symantec Recovery Disk does not support file transfers and cannot be used to add drivers for network or storage devices To start pcAnywhere Thin Host Inthe recovery environment main window click the Home pane and then click Start the pcAnywhere Thin Host If they haven t been previously started the Networking services are started The thin host establishes a connection Connecting remotely to the pcAnywhere Thin Host Symantec pcAnywhere can be used on a computer to remotely connect toa comput
167. or renew IP addresses with this utility You can save the information to a text file ipconfig txt which can then be sent to technical support if necessary Network Ping Remote Computer Use to see if the remote computer where the recovery point is located is available and network connections to that computer are intact and functioning Network Set Network Card Speed Use to automatically set the network interface card NIC on the computer to the highest speed possible If you want to use a recovery point that is stored on a network you can run this utility while network services are running before you restore data This setting helps ensure maximum throughput of the recovery point data across the network Utilities Edit boot ini Use to edit the boot ini directly from the recovery environment See Editing the boot ini file on page 176 170 Troubleshooting Norton Ghost Troubleshooting the recovery environment Table B 1 Support utilities continued Utilities Support Tool Use this tool under the direction of Symantec Technical Support to gather information about various system operations for troubleshooting purposes Utilities Display SME Disk Information Use to view information about the hard drive on the computer You can save the information to a text file smedump txt which can then be sent to technical support if necessary Utilities View Partition Information Use to
168. or rights on system B to create a recovery point The user also needs rights to the location in which the recovery point is being stored and needs domain user rights to save to the network In a domain you should create one user with Domain Admins and Administrator rights Use this account to log in to system A On system B the Norton Ghost 12 0 Agent service should be logging in with the same account Determining when this error occurs can help identify where permissions are not set correctly In a workgroup you should create duplicate accounts using the same user name and password on each computer Make sure that each account has local administrator rights Log on with this account when managing other agents in the workgroup Troubleshooting Norton Ghost 185 Troubleshooting error messages General error messages continued EA39070A If you are using Veritas DLA you might encounter this error which indicates that the internal structure of the v2i file is invalid or unsupported Despite this error the recovery point on the disk is still valid To correct this issue you can use a regular CD or DVD drive to read the recovery point or you can remove Veritas DLA from the computer so that the CD can be properly read This error can also occur for one of the following reasons m The recovery point is damaged or corrupted Damage can occur when you create a recovery point over a network and there is significant packet
169. ormation See Troubleshooting scheduled backups on page 163 164 Troubleshooting Norton Ghost Troubleshooting scheduled backups Define Backup wizard does not show the correct time settings The Define Backup wizard might not show customized time settings such as a 24 hour clock or a customized time separator such as instead of Instead the wizard might show the 12 hour clock with the default separator Note The time that appears on the Drives tab reflects the time settings for the computer Checking the status of the agent If you have problems with the agent you should check its status To check the status of the agent 1 On the Windows taskbar click Start gt Run 2 Inthe Open text box type the following command services msc 3 Click OK In the Name column click Norton Ghost The Status column for Norton Ghost should have Started listed 5 Doone of the following m To stop the service in the Name column right click Norton Ghost and then click Stop m To start the service in the Name column right click Norton Ghost and then click Start Testing the scheduling of your backups To test the scheduling of your backups you can stop the Norton Ghost agent service in the Microsoft Services console SERVICES MSC Change the date forward on the computer to a time when a scheduled backup job should occur and then restart the Norton Ghost service If the date is changed while the service is runn
170. orton Ghost 12 0 Agent 86 Backing up remote computers from your computer Controlling access to Norton Ghost Table 5 3 Permission options Full Control Gives users or groups complete access to all Norton Ghost 12 0 functionality as if they are the administrator If you do not want users to define change or delete backups or to manage recovery point storage do not give them Full Control Status Only Users or groups can get status information and can run a backup job But they cannot define change or delete any backup jobs or use any other function of the product Deny Users cannot perform any function or see any information They are blocked from any access to Norton Ghost A deny setting takes precedence over an inherited allow setting For example a user who is a member of two groups is denied permissions if the settings for one of the groups denies permissions User denied permissions override group allow permissions To add users and groups 1 N OO OFF AUN On the Windows taskbar click Start gt Programs gt Symantec gt Norton Ghost gt Security Configuration Tool Click Add In the Select Users or Groups dialog box click Advanced If necessary click Object Types to select the types of objects that you want If necessary click Locations to select the location that you want to search Click Find Now select users and groups you want and then click OK Click OK when you are finished
171. ou must leave the Symantec Recovery Disk CD in that drive until after you have clicked Browse to locate a recovery point After the Open dialog box has displayed remove the Symantec Recovery Disk CD and insert the media that contains the recovery point 174 Troubleshooting Norton Ghost Troubleshooting the recovery environment If you remove the Symantec Recovery Disk CD before you click Browse the recovery environment will exit back to the recovery environment main window Finding your network from the recovery environment If you click Browse and cannot see or browse the network from the Open dialog try the following procedure To find your network from the recovery environment 1 Inthe File name box type the name of the computer and drive or share that holds your recovery points For example computer_name drive name Press Enter Select a recovery point and then click Open If you are still unable to see your network after you type the computer name and drive name you might need to map a drive and log on as a different user to see and browse the network See Mapping a network drive in the recovery environment on page 146 USB devices in the recovery environment To enable a USB device while you are in the recovery environment you must first attach the device and then restart the computer in the recovery environment If you can t find your USB device but you attached it before rebooting into the recovery envir
172. ou want to restore at a DOS prompt type the following command and then press Enter ipconfig all Write down the IP address that is displayed Return to the computer that is running the recovery environment and run the utility Ping Remote Computer by using this IP address To map a network drive 1 In the recovery environment main window on the Network pane click Map anetwork drive In the Drive drop down list select a drive letter In the Folder text box type the IP address of the storage computer and the drive in which the recovery point is located For example IP_address drive_name Click Connect using a different user name In the User name box type the IP address and user name For example IP_address user_ name In the Password text box type the password for the user name Click OK You should now have a drive mapped to the recovery point location on the storage computer Workgroups and restoring To mount computers that are located in other workgroups or domains while running Symantec Recovery Disk you must already have WORKGROUP present Troubleshooting Norton Ghost 179 Troubleshooting the recovery environment on the network It must already be authenticated to the domain by mapping the drive so that the WORKGROUP server is able to share across the network Restoration of a recovery point in a workgroup environment When you use Norton Ghost 12 0 in a workgroup environment such as a small offic
173. ou want to restore by using one of the following methods To select a single file Click the file once To select all files Press Ctrl A To select a group of files that are next to Click the top file press and hold Shift and each other then click the last file in the group To select a group of files that are not next Press and hold Ctrl while you select the to each other files that you want Click Recover Files In the Recover My Files dialog box do one of the following m Click Original folders to restore your files to the same folder where they existed when they were backed up If you want to replace the original files check Overwrite existing files If you do not check this option a number is added to the file name The original file is untouched Caution The Overwrite existing files option replaces your original files or the files of the same names that are currently stored at that location with the files that you are restoring Recovering files folders or entire drives 121 Recovering files and folders by using a recovery point m Click Recovered Files folder on the desktop to restore your files toa Recovered Files folder on your Windows desktop Norton Ghost creates this folder during the restore m Click Alternate folder and type the path to the location in which you want to restore your files Click Recover 8 Ifyou are prompted to replace the existing file click Yes if you are certain that the file tha
174. our operating system and software programs separate from your own data This practice helps to speed the creation of recovery points and reduce the amount of information that needs to be restored For example use the C drive to run Windows and to install and run software programs Use the D drive to create edit and store personal files and folders For other drive management solutions go to the Symantec Web site at the following URL www symantec com When you define a backup you should select the option to verify the recovery point to ensure that the recovery point can be used to recover lost data See Choosing a backup type on page 45 While a backup is running consider the following best practices Improve your computer s performance during a backup If you are working at your computer and a backup starts to run you might notice that the performance of your computer slows down Norton Ghost requires significant system resources to run a backup If slowing occurs you can reduce the speed of the backup to improve computer performance until you are finished working See Adjusting the speed of a backup on page 69 When the backup is complete After a backup completes consider the following best practices Review the contents of recovery points and file and folder backup data Periodically review the contents of your recovery points to ensure that you back up only your essential data For file and folde
175. overy point in a recovery point set You then accidentally delete the file which is captured by the fourth recovery point If you delete the third recovery point you permanently lose the version of the file that was backed up If you are unsure you should explore the contents of a recovery point before you delete it See Opening files within a recovery point on page 101 You can manually select which recovery points to remove if you know which recovery points that you want to keep within a set To delete recovery points within a set 1 On the Tools page click Manage Backup Destination 2 Select the recovery point set that you want to delete and then click Delete 3 Doone of the following m To automatically delete all but the first and last recovery point in the set click Automatic m To manually select which recovery points in the set to delete click Manual and then select the recovery points you want to delete m To delete all the recovery points in the set you selected click Delete all recovery points in the set 4 Click OK Making copies of recovery points You can copy recovery points to another location for added security For example you can copy them to another hard disk another computer on a network or on removable media such as DVDs or CDs You can then store these copies ina protected location You can also create archive copies of your recovery points to free up disk space For example you can cop
176. ows taskbar click Start gt Run In the Run window type services msc Click OK In the Services window on the Action menu click Properties On the Recovery tab in the First failure Second failure and Subsequent failures lists select the action that you want Restart the Service Specify the number of minutes before an attempt to restart the service is made Run a Program Specify a program to run You should not specify any programs or scripts that require user input Restart the Computer Click Restart Computer Options and then specify how long to wait before restarting the computer You can also create a message that you want to display to remote users before the computer restarts In the Reset fail count after box specify the number of days that the Norton Ghost 12 0 Agent must run successfully before the fail count is reset to zero When the fail count is reset to zero the next failure triggers the action set for the first recovery attempt Click OK Viewing Norton Ghost 12 0 Agent dependencies The Norton Ghost 12 0 Agent depends on other required services to run properly If a system component is stopped or is not running properly the dependent services can be affected If the Norton Ghost 12 0 Agent fails to start check the dependencies to ensure that they are installed and that their Startup type is not set to Disabled Note To view the Startup type setting for each of the interdependent services you
177. page 70 To run a backup with options 1 2 On the Home page click Run or Manage Backups In the Run or Manage Backups window select the drive based backup job that you want to run Click Tasks gt Run Backup With Options Select one of the following options Note Depending on the current state of the backup one or more options might be disabled For example if you have not yet run the backup you cannot select the first option Incremental recovery point of recent changes because the base recovery point has not yet been created Incremental recovery point of recent changes New recovery point set Independent recovery point Select this option if the backup already has a base recovery point created and you want to simply capture changes made to the drive since the last backup Select this option if you want to start a completely new recovery point set When you select this option a base recovery point is created Select this option to create an independent recovery point which is a complete snap shot of your entire drive To specify an alternate backup location click Browse 5 Click OK to run the backup job and create the recovery point type you selected Verifying that a backup is successful After a backup completes you can validate the success of the backup from the Status page to ensure you have a way to recover lost or damaged data Backing up your data 61 Enabling event triggered back
178. point you are prompted again to insert the first CD again For example if you have a recovery point that spans across five CDs you would insert the CDs in the following order 1 5 1 5 1 2 3 4 5 1 About recovering a system drive in Windows Even though you can start the process of recovering your system drive in windows you will be prompted to restart your computer in the recovery environment to complete the recovery This is because the system drive cannot be recovered while it is running When you run the Recover My Computer wizard from within Windows it lets you specify what drive is to be recovered to where and also select other related settings Norton Ghost recalls your choices when the computer is restarted This is called a delayed apply 165 166 Troubleshooting Norton Ghost Troubleshooting the recovery environment Note If there is no DHCP service available and you have stored your recovery points to a network drive a delayed apply will not work because the computer name cannot be resolved to the IP address To resolve this issue boot directly into the recovery environment and restore the recovery point from there using a static IP address See About recovering a computer on page 131 When a drive cannot be found after a failed or cancelled recovery job When you cancel a recovery job in the middle of the recovery process in most cases the destination partition or drive is already created or deleted
179. points 55 56 Backing up your data Defining a file and folder backup To define a file and folder backup 1 2 On the Home page click Run or Manage Backups In the Run or Manage Backups window click Define New If you have not yet defined a backup the Easy Setup dialog appears Select Back up selected files and folders and then click Next Select the files and folders you want to include in your backup and then click Next Selecting file types lets Norton Ghost find and include files that match the files you want backed up If a file type is not included in the predefined list click Add File Type You can also manually select folders or individual files Note On all versions of Windows except for Windows Vista the My Documents folder contains two subfolders by default My Pictures and My Music These folders contain only the shortcuts to folders at another location and not the actual files This might lead you to think that by including My Documents and all subfolders in your backup your picture and music files will get backed up If you intend to back up your pictures and music files be sure to include the actual folders where your files are stored On Windows Vista these folders exist at the same level as Documents formerly My Documents In the Name box type a name for your new backup In the Description optional box type a description for the new backup Click Browse to locate a folder for storing
180. ported burners allow variable packet writing which is required if you want to write a recovery point to CD or DVD Most burners that were manufactured since 1998 support variable packet writing If your burner is not listed you should check your burner s documentation to see if variable packet writing is supported before you attempt to write recovery points to it Support for DVD ROM drives Some DVD ROM drives cannot play DVD R media If you plan to store recovery points on DVD R media and later restore from a DVD ROM drive you should ensure that the drive is compatible The drive compatibility list is available at the following URL http www dvdplusrw org About hiberfile sys and pagefile sys files The hiberfil sys and pagefile sys files are intentionally excluded from backups These files contain temporary files that can take up a large amount of disk space They are not needed and there is no negative impact on your computer system after a complete system recovery Although these files appear in recovery points they are only placeholders Troubleshooting Norton Ghost 163 Troubleshooting scheduled backups Troubleshooting scheduled backups The following are some of the most common issues that occur while scheduling backups m Recovery points are no longer being created See Recovery points are no longer being created on page 163 m Define Backup wizard does not show the correct time settings See Define Backup wizar
181. puter from the CD drive To run the recovery environment you must be able to start your computer from the Symantec Recovery Disk CD Note Depending on which version of the product you have purchased the SRD is either included on your product CD or as a separate CD You should place the CD containing the SRD in a safe place Should you lose the CD you can create a new one if you have have a CD burner See If driver validation fails on page 19 To start your computer from the Symantec Recovery Disk CD 1 Turn on your computer 2 While the computer is starting watch for a prompt that tells you how to access the BIOS Generally you need to press the Delete key or a function key 172 Troubleshooting Norton Ghost Troubleshooting the recovery environment 3 From the BIOS screen choose the Boot menu Note The term boot refers to the location where software required to start a computer is stored The Symantec Recovery Disk contains a simple version of the Windows operating system By changing the boot sequence of your computer to your CD drive the computer can then load this version of Windows Boot is also used synonymously with start Change the CD or DVD drive to be the first bootable device in the list Save the changes and exit the BIOS setup When you start your computer with the Symantec Recovery Disk CD in the drive you will see a prompt telling you to press any key to boot from CD If you do
182. r backups click Recover My Files from either the Home or Tasks pages Then click Search to display the latest version of all the files that are included in your backup For drive based backups see Opening files and folders stored in a recovery point 40 Best practices for backing up Additional tips about backups Review the Status page to verify Periodically review the Status page You can also that backups have happened and ___ review the events log on the Advanced page to identify any potential problems The event log records events when they occur backups and any errors that might have occurred during or after a backup If you do not see the Advanced page tab click View gt Show Advanced Page See Verifying that a backup is successful on page 60 Manage storage space by Delete outdated recovery points to make more hard eliminating old backup data disk space available Also reduce the number of file versions that are created by file and folder backups See Managing recovery points on page 107 See Managing file and folder backup data on page 113 Review the level of protection that Check the Status page on a regular basis to ensure is provided for each of your that each drive has a defined backup computer s drives Maintain backup copies of your Store backup copies of your recovery points in a safe recovery points place For example you can store them elsewhere on a network or you can s
183. r the Home or Network panels in the recovery environment click Start the pcAnywhere Thin Host The networking services are started if necessary The thin host waits for a connection Remotely connecting to the thin host Symantec pcAnywhere lets you remotely connect to a computer that is running in the recovery environment The computer must be running the pcAnywhere thin host that is included in the Symantec Recovery Disk and it must be waiting for a connection Once connected the client computer can remotely manage a recovery or perform other tasks that are supported in the recovery environment Note The client computer cannot transfer files or add additional drivers for network or storage devices on the computer that is running the thin host To remotely connect to the thin host 1 Ensure that the computer to be remotely managed the host has started in the recovery environment and that the pcAnywhere thin host is waiting for a connection 2 Obtain the IP address of the thin host computer Recovering a computer 145 Using the networking tools in the recovery environment On the client computer in Symantec pcAnywhere configure a remote connection item For more information see the Symantec pcAnywhere User s Guide Note You do not need to choose to automatically login to the host on connection When you configure the connection in pcAnywhere do the following Select TCP IP as the connection type Specify
184. r using either a network or USB cable Viewing your IP address or other configuration information You can view your IP address or any other configuration information from the recovery environment To view your IP address and other configuration information 1 On the Network page of the Symantec Recover Disk click Run IP Config Utility 2 Click View Restoring after setting encryption on an NTFS volume If you set encryption on an NTFS volume you cannot restore it until you unencrypt it Attempts to restore an encrypted file will result in an Access is Denied error message Troubleshooting Norton Ghost 181 Troubleshooting drives on Windows Using the recovery environment to perform multiple restorations to the same location If you use the Symantec recovery environment to perform multiple restorations to the same location you must reboot in between each restore Troubleshooting drives on Windows For more information about basic and dynamic volumes see the Microsoft Disk Management Help file DISKMGMT CHM The default location for the Microsoft help file is as follows m WINDOWS HELP For Windows 2000 Professional or Windows XP Professional m On Windows Vista access Help and Support for information about disk management Troubleshooting error messages The troubleshooting error messages that you may see are described in the following sections m See Recovery Point Browser error messages on page 181 m
185. r you used the Security Configuration Tool to give additional users the ability to back up computers See Controlling access to Norton Ghost on page 85 Stop You can stop the agent if you believe it is causing a problem on the computer or you want to temporarily free memory resources If you stop the agent you also prevent all of your drive based backups and file and folder backups from running If you stop the Norton Ghost 12 0 Agent service and then start Norton Ghost the agent restarts automatically The Status changes to Ready If you stop the Norton Ghost 12 0 Agent service while Norton Ghost is running you receive an error message and Norton Ghost is disconnected from the agent In most cases you can click Reconnect from the Task pane or from the Tray icon to restart the Norton Ghost 12 0 Agent To start or stop the Norton Ghost 12 0 Agent service 1 On the Windows taskbar click Start gt Run In the Run window type services msc Click OK In the Services window in the Name column click Norton Ghost Oo FW N On the Action menu select one of the following m Start m Stop m Restart Setting up recovery actions when the agent does not start You can specify the computer s response if the Norton Ghost 12 0 Agent fails to start 84 Backing up remote computers from your computer Best practices for using services To set up recovery actions when the agent fails to start 1 Oo A U N On the Wind
186. rcase alpha characters m Use at least one special character such as lt gt amp _ m Change the password after a set period of time Verifying a recovery point after creation If you selected the Verify recovery point after creation option on the Options page of the Define Backup Wizard the recovery point is checked to see that all of the files that make up the recovery point are available for you to open Internal data structures in the recovery point are matched with the data that is available Also the recovery point can be uncompressed to create the expected amount of data if you selected a compression level at the time of creation Note The time required to create a recovery point is doubled when you use the Verify recover point after creation option To verify the integrity of a recovery point 1 On the Tools page click Run Recovery Point Browser 2 Select a recovery point and then click Open 3 Inthe tree panel of the Recovery Point Browser select the recovery point For example C_Drive001 2i Backing up your data 69 Adjusting the speed of a backup 4 On the File menu click Verify Recovery Point If the Verify Recovery Point option is unavailable you must first dismount the recovery point Right click the recovery point and click Dismount Recovery Point 5 When the validation is complete click OK If you prefer you can have recovery points automatically verified for
187. recovery point 6 Click Recover Files 7 Inthe Recover My Files dialog box do one of the following m Click Original folders to have your files restored in the original folder where they existed when they were backed up If you want to replace the original files check Overwrite existing files If you do not check this option a number is added to the filename leaving the original file untouched Caution Checking Overwrite existing files replaces your original files or the files of the same names that are currently stored at that location with the files you are restoring m Click Recovered Files folder on the desktop to have your files restored to a new folder that is created on your Windows desktop called Recovered Files m Click Alternate folder and specify the path to an alternate location where you want your files restored 8 Click Recover 9 Ifyou are prompted to replace the existing file click Yes if you are certain that the file that you are recovering is the file that you want 10 Click OK Opening files and folders stored in a recovery point If you are not sure which files you want to restore you can locate open and view their contents using the Recovery Point Browser From there you can also restore files and folders using the Recovery Point Browser See Opening files within a recovery point on page 101 If you cannot find the files or folders you want If you cannot find the files or folders tha
188. rect credentials Adding v2i to the search string to narrow down the number of search results For example if you are searching for My Tune mp3 add v2i so that the search string is My Tune mp3 v2i Recovery point files use v2i as their file extension name Adding it to the search string eliminates search results that are not found in a recovery point If your backup destination is on a network drive be sure to add the location to the Search These Locations setting in Google Desktop Preferences Appendix Troubleshooting Norton Ghost This appendix includes the following topics m About troubleshooting Norton Ghost m Using event log information to troubleshoot problems m Troubleshooting installation m Troubleshooting recovery points m Troubleshooting scheduled backups m Troubleshooting recovery from within Windows m Troubleshooting the recovery environment m Troubleshooting drives on Windows m Troubleshooting error messages m General troubleshooting m Norton Ghost agent and Windows Services m Troubleshooting LightsOut Restore About troubleshooting Norton Ghost If you need more information about resolving a problem check the Symantec Web site or contact Technical Support 160 Troubleshooting Norton Ghost Using event log information to troubleshoot problems You should also read the Readme txt file on the product CD which includes additional troubleshooting information discovered after the product was completed
189. rive To mount a recovery point from Windows Explorer 1 In Windows Explorer navigate to a recovery point The recovery point is located in the storage location that you selected when you defined your backup Right click the recovery point and then click Mount In the Mount Recovery Point window under the Drive Label column select the drive that you want to mount 4 Inthe Drive letter drop down list select the letter that you want to associate with the drive Click OK To mount additional drives repeat steps 1 5 Opening files within a recovery point Using the Recovery Point Browser you can open files within a recovery point The file opens in the program that is associated with that file type You can also restore files either by saving them using the application associated with them or by using the Recover Files button in the Recovery Point Browser If the file type is not associated with a program the Microsoft Open With dialog box is displayed You can then select the correct program for opening the file Note You cannot view encrypting file system EFS NTFS volumes To browse and open files inside of a recovery point 1 On the Tools page click Run Recovery Point Browser 2 Navigate to your backup destination folder select the recovery point file that you want to browse and then click Open 3 Inthe Recovery Point Browser in the tree panel on the left select a drive 102 Exploring the contents of
190. rror messages Table B 3 General error messages continued EOBCOO0A The saved initial state for applying changes does not match the current system state You should try restoring by using Symantec Recovery Disk m This error can also be caused by fibre channel devices Disconnect the devices to confirm whether they are causing the problem m This error can also be caused by Emulex controllers Occasionally there are phantom volumes or partition table errors that can cause this error For a solution visit Knowledge Base article ID 2004077013504262 E7D1001F This error can occur if you do not have the correct rights However it could also be caused by slow bandwidth dropped packets or other network related issues For a solution visit Knowledge Base article ID 2004040324101662 E926001F Run the Windows chkdsk utility on the source drive before you copy or create a recovery point If you cannot run the utility and you have confirmed that the recovery point is valid you can bypass the error by deselecting the option to Check file system after restore After the recovery completes run chkdsk on the drive to eliminate any file system errors EA390019 Insufficient permissions For example System A is running Norton Ghost 12 0 System B is running the Norton Ghost 12 0 Agent service and system C contains the drive in which the recovery points are stored The user who logs onto system A must have at least local administrat
191. running command files is to stop and restart non VSS aware databases that you want to back up To use a Visual Basic script file VBS during a backup you can create a batch file BAT to run the script For example you can create a batch file called STOP BAT that contains the following syntax Cscript script _filename vbs Make sure that cscript precedes the file name of the Visual Basic script Warning The command files cannot depend on any user interaction or have a visible user interface You should test all command files independently of Norton Ghost before you use them during a backup When the backup begins the command file is run during the specified stage If an error occurs while a command file is running or the command file does not finish in the time you specified regardless of the stage the backup is stopped the command file is terminated if necessary and the error information is logged and displayed Table 4 1 describes the stages of recovery point creation Backing up your data Defining a file and folder backup Table 4 1 Recovery point creation stages Before data capture This stage occurs after a backup has started and before a recovery point is created You can run a command during this stage to prepare for the recovery point creation process For example you can close any open applications that are using the drive Note If you use this option be sure the command file has an error recovery me
192. ry Disk is included with Norton Ghost When you boot your computer using the SRD CD a simplified version of Windows starts that runs a recovery environment In the recovery environment you can access the recovery features of Norton Ghost Note Depending on which version of the product you have purchased the SRD is either included on your product CD or as a separate CD You should place the CD containing the SRD in a safe place Should you lose the CD you can create a new one if you have a CD burner See If driver validation fails in the Norton Ghost User s Guide Note The recovery environment requires a minimum of 512 MB of RAM to run If your computer s video card is configured to share your computer s RAM you might need more than 512 MB of RAM Also if you are installing a multilingual version of the product you must have a minimum of 768 MB of RAM to run the Symantec Recovery Disk Recovering a computer Starting a computer by using the recovery environment To start your computer by using the Symantec Recovery Disk 1 If you store your recovery points on a USB device attach the device now for example and external hard drive Note You should attach the device before you restart the computer Otherwise the recovery environment might not detect it Insert the Norton Ghost CD into the media drive of the computer If Norton Ghost was installed by your computer manufacturer the recovery environment alre
193. s and Network panels that you can run to troubleshoot networking or hardware issues you may encounter For example you can ping a computer renew IP addresses or get information about a hard drive partition table Symantec Technical Support may require information generated by these utilities if you call Symantec for help resolving problems Table B 1 describes the support utilities that are available in the recovery environment Table B 1 Support utilities Network Start Networking Services Use to load the necessary network drivers on your computer so you can access network stored recovery points Network Start pcAnywhere thin host Use to start pcAnywhere thin host to establish a remote control session for use by a remote computer that connects through Symantec pcAnywhere When selected starts Networking services if necessary See Using the pcAnywhere thin host for a remote recovery on page 174 Network Map Network Drive Use to map a network drive See Mapping a network drive in the recovery environment on page 146 Troubleshooting Norton Ghost 169 Troubleshooting the recovery environment Table B 1 Support utilities continued Network Configure IP Address Use to configure network addresses for a network card See Getting a static IP address on page 177 Network Run PConfig Utility Use the IPConfig utility to view network adapter information You can also release
194. s created for the computer reconnect the Norton Ghost 12 0 Agent or cancel a task that is currently running You can install the agent manually by visiting each computer you want to protect and install the agent from the product CD A more efficient method however is to use the Norton Ghost 12 0Deploy Agent feature to remotely install the agent on a computer in the domain whose data you want to protect To use the Norton Ghost 12 0 Agent On the Windows system tray do one of the following m Right click the Norton Ghost 12 0 tray icon and then click Reconnect to restart the service automatically You cannot run a backup until the service is running m If Norton Ghost is installed on the computer double click the Norton Ghost tray icon to start the program If only the agent is installed double clicking the tray icon only displays an About dialog box m Ifthe computer has Norton Ghost installed right click the Norton Ghost 12 0 tray icon to display a menu of common Norton Ghost 12 0 Agent tasks Managing the agent through Windows Services The Norton Ghost 12 0 Agent is a Windows service that runs in the background It provides the following m locally running scheduled backup jobs even when there are no users or an unprivileged user logged on to the computer m Allows administrators to remotely back up computers throughout an enterprise from Norton Ghost 12 0 running on another computer See Using the Norton Ghost 12
195. st during a backup For example your computer might be configured to go into hibernation mode after a period of inactivity You should consider turning off the power management features during a scheduled backup If a backup is interrupted consider running it again If you experience problems while creating a backup you may need to reboot the computer 42 Best practices for backing up Additional tips about backups Chapter Backing up your data This chapter includes the following topics About backing up your data About backing up dual boot computers Choosing a backup type Defining a drive based backup Defining a file and folder backup After defining your backup Running an existing backup immediately Verifying that a backup is successful Enabling event triggered backups About selecting a backup destination About setting a compression level for drive based backups Setting advanced options for drive based backups Adjusting the speed of a backup Editing a backup schedule Editing backup settings Turning off a backup job Adding users who can back up your computer Stopping a backup or recovery task 44 Backing up your data About backing up your data m Deleting backup jobs m Rescanning a computer s hard disk m Configuring Norton Ghost to send SNMP traps m Using the Advanced page About backing up your data To back up your computer or your individual files and folders you do the following steps
196. t m Asthe remote server starts open the boot menu and then select the Symantec recovery environment The remote server boots into the Symantec recovery environment and the connection through RILO or DRAC is lost A pcAnywhere thin host automatically starts m Use Symantec pcAnywhere to connect to the pcAnywhere thin host that is waiting on the remote server m Through pcAnywhere use the recovery environment to restore individual files or entire drives Configuring LightsOut Restore You must run the LightsOut Restore Wizard on the computer that you want to protect The LightsOut Restore Wizard installs the Symantec recovery environment to the local file system The wizard also creates an entry in the Windows boot menu that you use to boot into the recovery environment Recovering files folders or entire drives 129 About LightsOut Restore To configure LightsOut Restore 1 Start Norton Ghost and then click File gt LightsOut Setup If the product is not licensed the LightsOut Setup menu item is not available You must install a license file See Activating Norton Ghost later on page 17 Insert your Symantec Recovery Disk CD into your CD ROM drive and then click Next If necessary specify the path to the CD ROM drive in which you placed the Symantec Recovery CD and then click Next Review the list of drivers to be included and add additional drivers or remove the drivers you do not need and then click N
197. t on page 146 Editing the boot ini file If necessary you can edit the boot ini file directly from the recovery environment Note You cannot edit the boot ini file on Windows Vista This section only refers to Windows 2000 Windows XP and Windows Server 2003 Troubleshooting Norton Ghost 177 Troubleshooting the recovery environment The boot ini is a Microsoft initialization file that is found in the root directory of your primary boot drive usually the C partition The file is used by Microsoft Windows to display a menu of operating systems that are currently installed on a computer You can then select which operating system to boot The boot ini is also used to point to the locations of each operating system on the computer For more information about editing the boot ini file on a particular Windows operating system see the following Microsoft Knowledge Base article IDs on the Microsoft Web site m 289022 for Windows XP m 311578 for Windows 2000 To edit the boot ini file 1 Inthe recovery environment main window click Utilities 2 Click Edit Boot ini File to open the file in a plain text editor 3 Make the changes you want and save the file Getting a static IP address If you want to restore a recovery point that is located on a network drive or share but you are unable to map a drive or browse to the drive or share on the network usually caused by the lack of an available DHCP service you can assign
198. t a dynamic IP address the task will be unsuccessful Specify a static IP address manually Setting the time zone and then exiting the recovery environment When you set the time zone in the main window of the recovery environment be sure that you exit the recovery environment properly by clicking Exit in the main window as well This ensures that the computer s CMOS clock remains unchanged 180 Troubleshooting Norton Ghost Troubleshooting the recovery environment or is reset to its original time Do not exit the recovery environment by pressing the computer s restart button Using a SAN If you use a SAN without a local disk drive and the operating system and the data partitions run from the SAN over Emulex fibre channel cards you might not be able to restore an entire recovery point You can however use the Recovery Point Browser to restore individual files from the recovery point Using dual ported fibre channel cards If you use dual ported fibre channel cards that are connected for redundancy you should disconnect one channel before you attempt to restore a recovery point by using Symantec Recovery Disk Wireless devices The Symantec recovery environment does not support wireless devices If you need to recover files folders or your computer from recovery points that you normally access from Windows over a wireless network you must connect the storage device that contains your recovery points directly to your compute
199. t access the local drive where your recovery points are saved on page 172 m See A warning message indicates that Windows might not run correctly because of insufficient memory on page 173 Troubleshooting Norton Ghost 167 Troubleshooting the recovery environment m See Your recovery point is on CD but you cannot use the drive because the Symantec Recovery Disk CD is running the recovery environment on page 173 m See Finding your network from the recovery environment on page 174 m See USB devices in the recovery environment on page 174 m See Using the pcAnywhere thin host for a remote recovery on page 174 m See Mapping a network drive in the recovery environment on page 176 m See Getting a static IP address on page 177 m See Workgroups and restoring on page 178 m See Restoration of a recovery point in a workgroup environment on page 179 m See Restoration of a DHCP server on page 179 m See Setting the time zone and then exiting the recovery environment on page 179 m See Using a SAN on page 180 m See Using dual ported fibre channel cards on page 180 m See Wireless devices on page 180 m See Viewing your IP address or other configuration information on page 180 m See Restoring after setting encryption on an NTFS volume on page 180 m See Using the recovery environment to perform multiple restorations to the same l
200. t you need to recover your computer files or folders To manage recovery point storage manually 1 On the Tools page click Manage Backup Destination 2 From the Manage Backup Destination window you can do any of the following tasks Clean Up See Cleaning up old recovery points on page 107 Delete See Deleting a recovery point set on page 108 See Deleting recovery points within a set on page 108 Explore See About exploring recovery points on page 99 Copy See Making copies of recovery points on page 109 Move See Moving your backup destination on page 116 Settings See Automating management of backup data on page 115 Cleaning up old recovery points Over time you might end up with recovery points that you no longer need For example you might have several recovery points created months ago that you no longer need because you have more current ones containing your latest work See Automating management of backup data on page 115 The Clean Up feature deletes all but the most current recovery point set to help make more space available on your hard disk Note After a recovery point is deleted you no longer have access to the files or system recovery from that point in time You should explore the contents of the recovery point before you delete it 108 Managing backup destinations Managing recovery points See Opening files within a recovery point on page 101
201. t you are recovering is the file that you want 9 Click OK Recovering files and folders by using a recovery point You can also restore files or folders using recovery points provided you have defined and run a drive based backup To restore files and folders using a recovery point 1 On the Home or Tasks page click Recover My Files 2 Inthe left pane of the Recover My Files window select Recovery Point as the search method 3 If you want to use a different recovery point than the one selected for you in the Recovery Point box click Change Note If Norton Ghost cannot locate any recovery points the Select Recovery Point dialog box opens automatically In the Select Recovery Point dialog box click View by and select one of the following options Date Displays all of the discovered recovery points in the order in which they were created If no recovery points were discovered the table will appear empty You should then choose one of the remaining View by options 122 Recovering files folders or entire drives Recovering files and folders by using a recovery point Filename Lets you browse to another location for example an external USB drive or removable media to select a recovery point v2i file Select this option and then do the following m Click Browse locate and select a recovery point v2i file and then click Open m If you select a network location type your network credentials See
202. t you want to restore by browsing through a recovery point you can use the Norton Ghost Explore feature This feature assigns a drive letter to a recovery point mounts the recovery point as if it were a working drive You can then use the Windows Explorer search feature to search for the files You can drag and drop files to restore them See About exploring recovery points on page 99 124 Recovering files folders or entire drives Recovering a secondary drive Recovering a secondary drive If you lose data on a secondary drive you can use an existing recovery point for that drive to restore the data A secondary drive is a drive other than the drive on which your operating system is installed Note You can recover your system drive typically drive C For example if your computer has a D drive and the data has been lost you can restore the D drive back to an earlier date and time See About recovering a computer on page 131 To recover a drive you must have a recovery point that includes the drive that you want to recover If you are not sure review the Status page to determine what recovery points are available See Monitoring backup protection from the Status page on page 91 Note Before you proceed close any applications and files that are open on the drive that you want to restore Warning When you recover a drive all of the data on the drive to which you are restoring the re
203. tall Google Desktop on page 156 Enable Google Desktop support A Google plug in for Norton Ghost is required before you can use Google Search to locate and recover files The plug in is installed for you automatically when you enable this feature See To enable Google Desktop support on page 157 Enable search engine support when When you define a backup job or edit an existing defining or editing a backup job backup job enable search engine support The next time the backup is run it creates a list of all files contained in the resulting recovery point A search engine such as Google Desktop can then use the list to generate its own index enabling you to perform searches by file name See To enable search engine support for a backup job on page 157 Note Recovery points that already exist when you enable this feature cannot be indexed This restriction is because the generated list of files that are required by search engines for generating searchable indexes are appended to recovery points as they are created After you enable this feature run each of your backups in order to create a new recovery point that contains the required information for indexing Note If your backup destination is on a network drive be sure to add the location to the Google Desktop preferences To install Google Desktop 1 Start Norton Ghost 2 Click Tasks gt Options gt Google Desktop 3 Click Download Google Desk
204. ter into the recovery enironment Note If you purchased Norton Ghost pre installed on a new computer some features in the recovery environment may or may not be included depending on how the computer manufacturer chose to install it The recovery environment has likely been pre installed on a special partition on your computer Key product components Norton Ghost includes two key components the program itself and the Symantec Recovery Disk Table 2 1 Key product components Norton Ghost program user interface The Norton Ghost program lets you define schedule and run backups of your computer When you run a backup recovery points of your computer are created which you can then use to recover your entire computer or individual drives files and folders You can also manage recovery point storage backup destination and monitor the backup status of your computer to make sure your valuable data is backed up on a regular basis Symantec Recovery Disk The Symantec Recovery Disk SRD is used to boot your computer into the recovery environment If your computer s operating system fails use the SRD to recover your system drive the drive where your operating system is installed Note Depending on which version of the product you have purchased the SRD is either included on your product CD or as a separate CD You should place the CD containing the SRD in a safe place Should you lose the CD you can create a new one if
205. to Norton Ghost documentation check the Symantec Web site and Knowledge Base at www symantec com techsupp for answers to frequently asked questions troubleshooting help online tutorials and the latest product information Chapter Best practices for backing up This chapter includes the following topics m Best practices for backing up m Additional tips about backups Best practices for backing up As you prepare to back up your computer review this information m Before you back up m During a backup m When the backup is complete About backups When you back up your computer you choose from two types of backups m drive based backup backs up an entire hard drive m file and folder backup backs up only the files and folders you select Which backup type you choose depends on what you are trying to protect and how much storage space you have to store backup data recovery points and file and folder backup data The following table highlights the key uses of each backup type 38 Best practices for backing up Best practices for backing up Backup type Use to Drive based backup E File and folder backup E Before you back up Back up and recover your computer system drive typically drive C Back up and recover a specific hard drive any secondary drive drives other than your system drive Recover lost or damaged files or folders using recovery points Back up and recover specific files and folders such
206. to drive copying Options cceceececeecee sence eeeeeneenes Using a search engine to search recovery points About using a search engine to search recovery points 065 Enabling search engine support ccccec eee ec nec eee cess ee eeeeneeeees Recovering files using Google Desktop s Search Desktop feature If a file cannot be found using Google Desktop 0 0cceeceees Troubleshooting Norton Ghost About troubleshooting Norton Ghost ce ceeeeeeeeeeeeeeeeeeeeeneeeeenes Using event log information to troubleshoot problems 665 Troubleshooting installation cccec ccc eceeceeeeceen cess eeeeeeneeeeaes Locating required system information cccecceeceeeneeeeenes Drive letter Changes cccceccececeecee eens eens eceeeeeeeneeeeeenenes About Microsoft NET Framework s0ceseeeeeeeeeeeeeeeeeeeees Troubleshooting recovery points cc ccc eececeeceeeeceeeeeeeeeneeneeenes Burning recovery points to a CD or DVD cece eeeeeeeeeeeeeeee es Support for CD DVD burners cccc ccc ecc cence eeeen essen eeeenens Support for DVD ROM drives 00 ccccc ccc eceec cence eeeeneeeenenes About hiberfile sys and pagefile sys files ccceeceeeeeeneees Troubleshooting scheduled backups ccccceeseceeeeceeeeeeeeeeeenes Recovery points are no longer
207. to the remote computer This error occurs under the following circumstances Corrupted package files Correct this problem by reinstalling the product Poor connection to the RemoteCmdSvc To correct this problem restart the remote service on the remote computer computer Then try again to do the operation Troubleshooting Norton Ghost Norton Ghost agent and Windows Services Attempt to copy package failed The product was unable to copy the package files to the remote computer This error is usually reported when the package files are left open on the remote computer from a previously failed copy To correct this problem restart the computer Then try again to deploy the agent Attempt to communicate with RemoteCommand Service on remote computer failed The product was unable to communicate with the RemoteCmdSvc service To correct this problem restart the remote computer or manually stop and remove the RemoteCmdSve service from the remote computer Remote command failed to start The product was unable to run the specified remote command This error occurs when the remote installation package encounters an error To correct this problem restart the remote computer or manually stop and remove the RemoteCmdSve service from the remote computer Attempt to restart remote computer failed The product was unable to force the remote computer to restart This error occurs when the current user does not have the SE SHUTDOWN_NAM
208. ton Ghost service If the date on the computer is changed while the Norton Ghost service is running the change will not be noticed by the agent Note If you add a new partition to the hard drive it may take several seconds before the new partition appears as a drive in Norton Ghost Norton Ghost agent and Windows Services The Norton Ghost agent runs as a service rather than as a desktop application Running the agent as a service allows scheduled backups to run even if no one or a user with insufficient rights is logged on to the computer Because the agent runs as a service you can use the Services tool in Windows if you need to start or stop the service configure the password or troubleshoot the agent If the agent does not start on a computer you will encounter problems when you create and restore recovery points You can use the Services tool to manage the agent in the following ways Start stop or turn off the See Starting stopping or restarting the agent service agent on local and remote on page 190 computers Configure the username and See Adding users who can back up your computer password that is used by the on page 71 agent Set up recovery actions to For example you can restart the agent automatically or take place if the agent fails restart the computer eta See Setting up recovery actions when the agent fails to start on page 191 Troubleshooting Norton Ghost 189 Norton Ghost a
209. top from the Web and follow instructions for installation 4 Once installed click OK in the Norton Ghost Options window For more information visit desktop google com Using a search engine to search recovery points 157 Recovering files using Google Desktop s Search Desktop feature To enable Google Desktop support 1 2 3 4 5 Start Norton Ghost Click Tasks gt Options gt Google Desktop Check Enable Google Desktop File and Folder Recovery Click OK This option is not available if you do not have Google Desktop installed Install Google Desktop and then repeat this procedure Click OK to install the Google Plugin To enable search engine support for a backup job 1 2 Start Norton Ghost Do one of the following m Edit an existing backup job and check Enable search engine support for Google Desktop and Backup Exec Retrieve on the Options page of the wizard m Define a new backup job and check Enable search engine support for Google Desktop and Backup Exec Retrieve on the Options page of the wizard Recovering files using Google Desktop s Search Desktop feature If you have correctly set up and enabled support for Google Desktop you can search recovery points to located and recover files using Google Desktop See Enabling search engine support on page 155 To recover files using Google Desktop 1 2 Start Google Desktop Enter the name or part of the name of a file you want to recov
210. tore recovery points under workgroup environment 179 restoring backups to DHCP server 179 202 Index Run as changing logon using 87 Run Backup Now about 58 Run Backup With Options feature 59 S schedule edit backup 70 scripts running during a backup 53 search engine enabling support 156 use for searching recovery points 155 search engines using 102 Secondary drive recovering 124 security agent 71 85 allow or deny permissions 85 giving other users rights to back up 71 granting access to users to back up 85 service restarting agent 190 starting stopping or restarting agent 82 services best practices for using 81 189 opening on local computer 82 189 using with agent 80 188 SmartSector Copying about 66 SNMP traps configuing Norton Ghost to send 72 starting agent 190 computer Agent services 79 starting agent 82 static IP addresses use 176 status messages configuring to show or hide 25 stopping a backup 71 stopping agent 82 190 stopping computer agent services 79 Support Utilities 149 support utilities thin host 174 sV2i files 141 Symantec Backup Exec Web Retrieve configuring with backups 102 use to search for recovery points 155 Symantec Recovery Disk about 131 booting from the Symantec Recovery Disk CD CD 171 cannot browse or see network 174 create custom 19 how it works 167 mapping network drives from 176 testing 17 18 troubleshoot 166 use in workgroups 178 use USB devices 174 using pcAnywhere T
211. tore them on CDs DVDs or tapes for long term off site storage See Making copies of recovery points on page 109 Additional tips about backups Consider the following tips when you run a defined backup Norton Ghost does not need to be running for a scheduled backup to start After you define a backup you can close Norton Ghost The computer that is being backed up must be turned on and Windows must be started All defined backups are saved automatically so that you can edit them or run them later Do not run a disk defragmentation program during a backup Doing so will significantly increase the time that it takes to create the recovery point and might cause unexpected system resource issues If you have two or more drives that are dependent on each other you should include both drives in the same backup This provides the safest protection Best practices for backing up 41 Additional tips about backups Include multiple drives in the same defined backup to reduce the total number of backups that must be run Doing so minimizes interruptions while you work Use the Progress and Performance feature to reduce the impact of a backup on your computer s performance For example if a scheduled backup starts while you are in the middle of a presentation you can slow down the backup to give more processing resources back to your presentation program The power management features on a computer can conflict with Norton Gho
212. trator If your computer is connected to a network network policy settings might also prevent you from completing this task Some instances of when you might need to start stop or restart the agent service are as follows Start or Restart Restart Stop If Norton Ghost is unable to connect to the agent on a computer If you have just changed the user name or password that you use to log on to the agent service or you used the Security Configuration Tool to give additional users the ability to back up computers See Adding users who can back up your computer on page 71 If you believe the agent is causing a problem on the computer or if you want to temporarily free memory resources If you have defined a backup note that stopping the agent will prevent recovery points from being created at the scheduled times Troubleshooting Norton Ghost 191 Norton Ghost agent and Windows Services See Viewing the status of an agent on page 189 To start stop or restart the agent service 1 2 In the Services window under Name click Norton Ghost Do one of the following Click Action gt Start Starts the agent Click Action gt Stop Stops the agent Click Action gt Restart Restarts the agent Stopping the agent service prevents you from creating or restoring recovery points from Norton Ghost If you stop the agent service and then start Norton Ghost the agent restarts automatically If you stop the a
213. trol Panel gt Classic View gt Administrative Tools and then double click Services m On the Windows taskbar click Start gt Settings gt Control Panel gt Administrative Tools gt Services m On the Windows XP taskbar click Start gt Control Panel gt Performance and Maintenance gt Administrative Tools and then double click Services m On the Windows taskbar click Start gt Run In the Open text field type services msc and then click OK 2 Under the Name column scroll through the list of services until you see Norton Ghost the name of the agent Its status should be Started See Starting or stopping the agent service on page 82 Starting or stopping the agent service To start stop or restart the Norton Ghost 12 0 Agent service you must be logged on as an administrator If your computer is connected to a network network policy settings might prevent you from completing these tasks You might need to start stop or restart the Norton Ghost 12 0 Agent service for the following reasons Backing up remote computers from your computer 83 Best practices for using services Start or Restart You should start or restart the agent if Norton Ghost 12 0 is unable to connect to the Norton Ghost 12 0 Agent ona computer or you cannot reconnect from Norton Ghost Restart You should restart the agent after you change the user name or password that you use to log on to the Norton Ghost 12 0 Agent service o
214. u customize status reporting for a drive the status is reflected anywhere that the drive is listed in Norton Ghost You should first determine how important the data is on a particular drive or the data you have included in a file and folder backup before deciding on the level of status reporting to assign to it To customize the status reporting of a drive or file and folder backups 1 On the Status page click a drive or File and folders to select it 2 Click Customize status reporting Monitoring the status of your backups 95 Viewing drive details 3 Select one of the following options Full status reporting Shows the current status of the selected drive or file and folder backups on the Home and Status pages Select this option if the data is critical Errors only status reporting Shows the current status of the selected drive or file and folder backups only when errors occur Select this option if the data is important but you only want the status to report errors whenever they occur No status reporting Does not show any status for the selected drive or file and folder backups Select this option if the data is unimportant and missed or failed backups do not need to be reported 4 Click OK Viewing drive details The Advanced page lets you view details about your hard drives You can view the following drive details Name Displays the name that you assigned to the backup when you defined it Typ
215. ual disk files to a DVD but the size is larger than the DVD allows m Check Store on ESX Server if you want to store the virtual disk file on a VMware ESX Server and then provide the following information Server name or address Type the name of the server or the server s IP address User name Type a valid administrator name that has sufficient rights Note The virtual disk files are transferred to an ESX Server through a secure shell SSH and secure file transfer protocol SFTP You might need to change the settings on the ESX Server For more information see your ESX server documentation Password Type a valid password Upload location Type the path to the folder to which the virtual disk files should be written Managing backup destinations 113 Managing file and folder backup data Import location Type the path to the folder from which you want to import the virtual disk files Note The folder that you select must be different than the upload location folder Remove intermediate files Check this option if you want the temporary files to be removed once the virtual disk is created 10 Click Next and then review the summary of the choices you made If you need to make any changes click Back 11 Click Finish Managing file and folder backup data Because drive based backups capture your entire hard drive the size of a recovery point is typically much larger than the data that is captured during the fil
216. ult destination for storing recovery points and file and folder backup data created when you run a backup This default location is used if you do not specify a different location when you define a new backup To set a default backup destination 1 2 3 On the menu bar click Tasks gt Options Click General Check Append computer name to backup data files This is especially useful if you back up more than one computer to the same drive For example you might back up a laptop and a desktop computer to the same USB or network drive By appending the computer name you can more easily identify where the backup data is for each computer Enter a path to a folder where you want to store recovery points and file and folder backup data or click Browse to look for a location Note You cannot use an encrypted folder as your backup destination If you want to encrypt your backup data to prevent another user from accessing it refer to the Advanced options when you define or edit a backup If you entered the path to a location on a network enter the user name and password required to authenticate to the network Click OK Adjusting the effects of a backup on computer performance If you are working on your computer when a backup is running especially one that is creating an independent recovery point your computer might slow down This is because Norton Ghost is using your computer s hard disk and memory resources to perform th
217. up is scheduled to run at a future time 94 Monitoring the status of your backups Customize status reporting To monitor backup protection from the Status page 1 On the Status page review the Backups calendar and verify that the backup appears on the date that you ran it 2 Inthe Drives column select the drive that you want to view The status information appears in the bottom half of the Status page 3 Move your mouse over a backup icon in the calendar to review the status of the backup 4 To move around in the calendar use one of the following methods m Click anywhere in the title bar to navigate quickly to a different point in time m Use the scroll bar at the bottom of the calendar to scroll backward or forward in time Customize status reporting You can configure how Norton Ghost reports the status of a particular drive or all file and folder backups For example if drive D contains unimportant data and you have chosen not to include it in a drive based backup the status on the Home page continues to report that your computer is at risk You can configure Norton Ghost to ignore drive D so that it does not calculate the status of drive D in the Backup Status panel on the Home page Or you can specify that only errors such as missed or failed backups are to be figured in to the status report Note The backup status of each drive is reported throughout the product wherever the drive is listed When yo
218. up to adjust the date and time To edit a backup schedule 1 On the Home page click Run or Manage Backups 2 Select a backup to edit 3 Click Change Schedule 4 Make changes to the schedule and then click OK Editing backup settings You can modify the settings of an existing backup The Edit Settings feature gives you access to several of the key pages of the Define Backup Wizard You can modify every setting except the option to change the recovery point type To edit backup settings 1 On the Home or Tasks pages click Run or Manage Backups 2 Select a backup to edit 3 Click Edit Settings 4 Make changes to the backup See Defining a drive based backup on page 45 See Defining a file and folder backup on page 55 Turning off a backup job You can turn off a backup and re enable it later When you turn off a backup it will not run according to its defined schedule if it has one When a backup is turned off triggered events will not run it nor can you run it manually You can also delete a defined backup not recovery points See Deleting backup jobs on page 72 Backing up your data 71 Adding users who can back up your computer To turn off a backup job 1 2 3 On the Home page click Run or Manage Backups Select the backup that you want to turn off Click Tasks gt Disable Backup Repeat this procedure to re enable the backup The Disable Backup menu item changes to Enable Backup when
219. ups The Status page contains a scrolling calendar that is aligned with each drive on your computer The calendar lets you quickly identify when a backup ran and what type of backup it was It also identifies upcoming scheduled backups See Monitoring backup protection from the Status page on page 91 Note When you define a drive based backup you should select the option to verify the recovery point after it is created Depending on the amount of data being backed up this can significantly increase the time it takes to complete the backup However it can ensure that you have a valid recovery point when the backup finishes See Verifying a recovery point after creation on page 68 To verify the success of a backup 1 On the Status page review the Backups calendar and verify that the backup appears on the date that you ran it 2 Move your mouse over a backup icon to review the status of the backup Enabling event triggered backups Norton Ghost can detect certain events and run a backup when they occur For example to protect your computer when you install new software Norton Ghost can run a backup when it detects that new software is being installed If a problem occurs that harms your computer you can use this recovery point to restore your computer to its previous state You can configure Norton Ghost to automatically run a backup when the following events occur m A specified application is started
220. ve The amount of unused space in megabytes within the drive Indicates if there are any bad sectors on the drive To view the properties of a drive within a recovery point 1 Inthe Recovery Point Browser in the tree panel double click the recovery point that contains the drive that you want to view Select a drive 3 Doone of the following m On the menu bar click File gt Properties m Right click the recovery point and then click Properties About the Support Utilities The recovery environment has several support utilities that Symantec Technical Support might ask you to use to troubleshoot any hardware issues that you encounter You might be required to supply the information that is generated by these utilities if you call Symantec Technical Support for help resolving problems Note You should only use these tools as directed by Symantec Technical Support 150 Recovering a computer About the Support Utilities Copying a drive This chapter includes the following topics m About copying a drive m Preparing to copy drives m Copying one hard drive to another hard drive About copying a drive You can use the Copy Drive feature to copy your operating system applications and data from one hard drive to another hard drive You can even copy a larger hard drive to a smaller hard drive if the data on the drive being copied is at least 1 16th smaller in size than the total size of the new drive
221. ve is backed up About file and folder backups If you want to modify or create a select set of personal documents and folders and you don t want to use hard disk resources to back up your entire computer you can define a file and folder backup Or you might want to define a file and folder backup to capture one or more folders that contain the files that you modify on a regular basis File and folder backups let you select individual files or folders to back up You can also specify a file type to back up and let Norton Ghost locate and back up all files of the type you specified For example if you have Microsoft Word documents stored at several locations on your computer Norton Ghost locates all Word documents files ending with doc and includes them in your backup You can even modify the list of file types to include types unique to the software you are using Norton Ghost also keeps multiple versions of the same files for you so that you can restore the version of a file containing the changes you need to restore You Managing backup destinations 107 Managing recovery points can even set a limit to the number of versions kept so that you can control the use of disk space Managing recovery points Norton Ghost includes several features that help you manage your backup data The key is to prevent backup data from taking up too much hard disk space on your computer while providing adequate backup protection in the event tha
222. vely recover lost data when you need it The Home page provides a general status of your backup protection The Status page provides details about which drives are protected as well as a calendar view of past and future backups Note In addition to ensuring that you back up each drive carefully review and follow best practices for backing up your computer 90 Monitoring the status of your backups Monitoring backup protection from the Home page Monitoring backup protection from the Home page On the Home page the Backup Status pane provides a summary of the backup protection status of your computer For example if one or more drives are not included in a defined backup the background color and status icon changes to reflect the level of backup protection The Status Details pane provides recommendations on which actions you should take Table 6 1 describes each of the levels of backup protection that the Home page displays Table 6 1 Backup protection levels Backed up At least one drive based backup is defined It includes all fixed drives and runs on a regular basis This status indicates that all drives files and folders can be fully recovered if necessary A Partially backed up A backup is defined but it is not scheduled or run for a long time This status can indicate that the existing recovery points are outdated It can also indicate that one or more drives are not assigned to a defined backup
223. very of 119 hard disks recovering primary 136 rescanning 72 hard drives copying one to another 153 hybernate sys 53 independent recovery point 46 installation after 16 disabled features 13 200 Index installation continued prepare for 11 steps 14 supported file systems 13 supported removable media 13 system requirements 11 troubleshooting 160 IP address configure 176 ipconfig 168 L license product 16 LightsOut Restore configuring 128 reconfiguring 130 setup and use 127 troubleshooting 130 LightsOutRestore restoring with 127 LiveUpdate using 30 log file event 160 log files checking 81 map drive from recovery environment 146 mapping network drives from Symantec Recovery Disk 176 master boot record restoring 140 Maxtor OneTouch using with Norton Ghost 61 MIB about 73 Microsoft Virtual Disk vmdk 110 network cannot browse to locate recovery point 174 connectivity during restore 176 enabling throttling 24 network credentials rules when supplying 53 network services configure connection settings 146 network services continued get static IP address 146 starting in recovery environment SRD 143 using in recovery environment SRD 143 Norton Ghost configuring default options 21 how to use 35 more information about 36 new features 32 troubleshooting 187 Norton Ghost 12 0 running with different user rights 87 Norton Ghost 12 0 Agent automatic start 81 deploy over a network 77 manua
224. w blank hard disk m You are restoring a recovery point to the original drive but the drive s partitions were modified since the recovery point was created m You suspect that a virus or some other problem has corrupted your drive s master boot record Preserves the token that is used to authenticate a user or a computer on a domain This option helps ensure that a recovered computer is recognized by a network domain after it is recovered The options that are available depend on the restore destination that you selected Click Next to review the restore options that you selected Check Reboot when finished if you want the computer to restart automatically after the recovery process finishes 9 Click Finish 10 Click Yes to restore the drive Restoring multiple drives by using a system index file You can run the Recover My Computer wizard from the Symantec Recovery Disk to restore a computer that has multiple drives This type of restore operation uses a system index file sv2i to reduce the amount of time that is needed to restore the drives When a recovery point is created a system index file is saved with it Recovering a computer 141 Recovering files and folders from the recovery environment The system index file contains a list of the most recent recovery points which includes the original drive location of each recovery point If you have suffered a catastrophic hard drive failure you can also use Symantec
225. xist Verify that the current user has appropriate administrator privileges on the remote computer 194 Troubleshooting Norton Ghost Norton Ghost agent and Windows Services Attempt to create the RemoteCommand Service on the remote computer failed The product was unable to connect to the RemoteCmdSvc service on the remote computer This error is usually reported when the RemoteCmdSvc is already running on the remote computer To correct the problem either restart the remote computer or manually stop and remove the RemoteCmdSvc service from the remote computer Attempt to start service on the remote computer failed The product was unable to start the RemoteCmdSvc service on the remote computer This error is usually reported when the RemoteCmdSvc is already running on the remote computer To correct the problem either restart the remote computer or manually stop and remove the RemoteCmdSvc service from the remote computer Attempted connection to RemoteCmdSvc on remote computer failed The product was unable to start the RemoteCmdSvc service on the remote computer This error is usually reported when the RemoteCmdSvc is already running on the remote computer To correct the problem either restart the remote computer or manually stop and remove the RemoteCmdSvc service from the remote computer Attempt to push package to remote computer failed due to an invalid environment The product was unable to copy the package files
226. y disk with the drivers that are required to run your computer s network cards and hard disks The installation process automatically runs the driver validation test unless you cancel it But you can run a validation test at anytime by running the Symantec Recovery Disk Wizard You should run the driver validation test any time you make changes to the NIC cards or storage controllers on a computer See If driver validation fails on page 19 Note Wireless network adapter drivers are not supported by the driver validation tool or by Symantec Recovery Disk Testing Symantec Recovery Disk You should test Symantec Recovery Disk to ensure that the recovery environment runs properly on your computer Note Depending on which version of the product you have purchased the SRD is either included on your product CD or as a separate CD You should place the CD containing the SRD in a safe place Should you lose the CD you can create a new one if you have have a CD burner You can use the testing to identify and solve the following types of problems m You cannot boot into the recovery environment See Starting a computer from the CD drive on page 171 m You do not have the necessary storage drivers to access recovery points on the computer See You cannot access the local drive where your recovery points are saved on page 172 m You need information about your system to help you run the recovery environment
227. y recovery points to a CD or DVD and then manually delete the original recovery points You should verify the copies of the recovery points to ensure that they are on the disk and are valid To make copies of recovery points 1 On the Tools page click Manage Backup Destination 2 Select a recovery point set or an independent recovery point and then click Copy 110 Managing backup destinations Converting a recovery point to a virtual disk format Select which recovery point to copy and then click OK 4 On the Welcome page of the Copy Recovery Point Wizard click Next Select the recovery point that you want to copy Recovery point sets appear as single recovery points Check Viewallrecovery points to display all incremental recovery points that are included within the recovery point sets Click Next Do one of the following m Inthe Folder box type the path to which you want to copy the recovery point m Click Browse to locate the folder to which you want to copy the recovery point and then click OK 8 Select a level of compression for the copies of the recovery points See About setting a compression level for drive based backups on page 65 9 Ifyou want to verify whether a recovery point is valid once the copy is complete check Verify recovery point after creation 10 Click Advanced and then select from the following options m Divide into smaller files to simplify archiving m Use password See Setting adv
228. you disable the selected backup Adding users who can back up your computer You can use the Norton Ghost Security Configuration Tool to give additional users and groups rights to access your copy of Norton Ghost Default rights are given to those who function in the role of Administrator and to the person who installed Norton Ghost Stopping a To add users who can back up a computer 1 On the Windows taskbar click Start gt Programs gt Symantec gt Norton Ghost gt Security Configuration Tool On Windows Vista click Start gt All Programs gt Symantec gt Security Configuration Tool Click Add In the Enter the object names to select box type the names of the users or groups you want to add Click OK To delete users or groups select a user or group and then click Remove Click OK to apply your changes and close the Security Configuration Tool backup or recovery task You can stop a backup or a recovery task that has already started To stop a backup or recovery task Do one of the following m On the View menu click Progress and Performance and then click Cancel Operation m On the Windows system tray right click the Norton Ghost tray icon and then click Cancel Current Operation 7 Backing up your data Deleting backup jobs Deleting backup jobs You can delete backup jobs when they are no longer needed Deleting a backup job does not delete the recovery points or file and folder ba
229. your computer However choosing a slower speed could improve the performance of your computer especially if you are working on your computer during a backup or recovery You can also configure network throttling to limit the effects of backups on network performance Note During a backup or recovery you have the option to override this default setting to fit your needs at the time See Adjusting the effects of a backup on computer performance on page 23 See Enabling network throttling on page 24 Tray Icon You can turn the system tray icon on or off and specify whether to show only error messages when they occur or to show both error messages and other information such as the completion of a backup See Adjusting default tray icon settings on page 25 File Types Lets you manage file types and file type categories which are used as a method for selecting the types of files you want included in a file and folder backup See Managing file types on page 25 22 Installing Norton Ghost Configuring Norton Ghost default options Tab Description Google Desktop If Google Desktop is installed on your computer when you install Norton Ghost you have the option of enabling Google Desktop file and folder recovery When you enable this feature you can search for files by file name inside a recovery point that was created with search engine support enabled If Google Desktop is not installed on your co

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