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EMC NetWorker Release 8.0 and Service Packs Release Notes

1. Reset Cancel Od R X Aerts Priority Time Source Category Message Priority Time v Category Message Thursday 10 56 14 event server Server e Thursday 10 56 23 event client Client N v Thursday 10 56 27 event index Index N Thursday 10 56 27 event index Index N Figure 5 Restricted data zone properties window New Client Direct attribute to enable DFA in NMC A new attribute Client Direct allows you to enable direct file access DFA for the client resource so that client backups can bypass the storage node and send deduplicated backup data directly to DD Boost storage devices or send non deduplicated backup data directly to AFTD storage The Client Direct option is selected by default and is located in the General tab of the Client Properties window as shown in the following figure 16 EMC NetWorker Release 8 0 and Service Packs Release Notes New features and changes Backup type Virtualization Virtual client Physical host Index Management Browse policy Retention policy Archive Management File inactivity threshold Pool File inactivity alert threshold Schedule Save set MBT Checkpoint Restart Checkpoint enabled Checkpoint granularity i
2. Operating system Product Issue number Description of limitation affected feature LGTpa83221 Backup might default to an incorrect server If the s option is not specified All Backup on page 181 with the save command LGTpa82436 VSS on Windows Server 2003 x64 requires a Microsoft hotfix if Windows is Windows Backup on page 182 running MSSQL Server or MSDE LGTpa75719 Save set status is displayed as invalid if a DSA backup is terminated due to AIX Solaris HP UX Backup on page 181 an invalid backup path Tru64 UNIX Linux LGTpa75339 Backup will fail with remote exec service if passwords are not configured Windows Backup on page 182 correctly LGTpa73509 The system object and system contract directories are not skipped AIX Solaris HP UX Backup on page 181 during a backup on Solaris 10 Tru64 UNIX LGTpa51184 Increase server parallelism to complete concurrent operations AIX Solaris HP UX Backup on page 182 Tru64 UNIX Linux LGTpa61694 SHAREPOINT save set cannot be excluded with directives when a save set Windows Backup on page 182 of ALL is specified LGTpa58888 Command Line Backup and Recovery of SYSTEM Save Sets Windows Backup on page 183 LGTpa58422 VSS backups of raw devices unsupported Windows Backup on page 184 LGTpa41039 Windows management instrumentation database might stop responding Windows Backup on page 180 LGTpa54620
3. NetWorker does not delete bootstrap save sets from disk volumes after staging save sets to physical tape Environment and system requirements This section describes specific environment and system requirements System configuration requirements for a dedicated NetWorker server Table 6 on page 31 and Table 7 on page 31 outline the following 30 EMC NetWorker Release 8 0 and Service Packs Release Notes Environment and system requirements e Minimum system configuration requirements to be met when running the NetWorker software on a dedicated NetWorker server e Tips when setting parameters at the operating system level Note If the following system requirements are not met the performance of the NetWorker software could be significantly affected or the NetWorker daemons might crash Table 6 Minimum system requirements for a dedicated NetWorker server Minimum recommended configuration CPU Dual Core with a minimum of 1 5 GHz speed for each CPU RAM 2 GB Swap 4 GB minimum at least twice RAM space Table 7 Minimum system requirements for a dedicated NetWorker server Minimum recommended configuration Kernel parameters The following plimit values for all NetWorker daemons should be set to maximum as follows Resource Current Maximum Time Unlimited Unlimited file blocks Unlimited Unlimited data Kbytes Unlimited Unlimited stack Kbytes 8192 Unlimi
4. Saturday 12 00 19 registr Server is disabled Install base enabler Figure 1 Storage Node details pane EMC NetWorker Release 8 0 and Service Packs Release Notes 13 New features and changes Clone storage node information now located in Devices tab in NMC Previously clone storage node information was stored in the Client Properties Globals 2 of 2 under the Configuration tab in NMC This information is now located in the Storage Node properties under the Devices tab in NMC as displayed in the following figure Right click the storage node in the Devices tab and select Properties The properties for Clone storage nodes are specified under Configuration General Configuration Device Scan Library Scan STL System Scanning Current Configuration Device sharing mode server Setast Numer of sevces Search af uns Yer No Number of branes Une persatect names vea No Date of ast scan Sto sca targets Lat of configured devices ofd_sevice Types of the configured Ibraries May 9 2012 10 3202 Aut Advanced Devices Server network mertace Clone storage nodes Figure 2 Clone storage nodes in NMC Stopping a session from NMC Some NetWorker sessions backup synthetic full backup and clone sessions that previously could only be stopped from the command line can now be stopped from NMC Cancel the session by highlighting the session in the NMC Administration window right clicking and selecting Stop fro
5. LGTsc29276 Path to tape cloning requires a separate volume to write the end notes Linux Cloning on page 114 LGTsc31929 Cloning of Path To Tape instance from a tape of different block or device file size All Cloning on page 114 than that of the original source tape not supported LGTsc29190 Using nsrclone to clone an NDMP clone hangs if source volume is not mounted Solaris Cloning on page 115 LGTsc32017 nsrlic output may not list all connected clients to NMDA UNIX enabler UNIX CLI on page 115 NW105390 Directed recover initiated from server may fail with machines in different domains Windows CLI on page 115 from CLI on Windows NW104933 Cloud device created with target session attribute of 1 even if another value is Windows Cloud device on page 115 specified EMC NetWorker Release 8 0 and Service Packs Release Notes 107 Known problems and limitations Table 16 Limitations discovered in NetWorker release 7 6 page 2 of 4 Issue number Description of limitation Operating system affected Product feature LGTsc32171 NDMP target session value changed to 32 when evaluation mode expires Linx Configuration on page 115 LGTsc29940 Device file size value cannot be reset to default unless nsrmmd or NetWorker Solaris Configuration on page 116 services are restarted LGTsc28693 Quantum DXi Ma
6. bu t3 7 1ss emc com J cdcsdunnditc corp emc com DDw2k81 lss emc com Filesystem backup Save set Client Backup Configuration New Properties Edit Scheduled backup leh Lockboxes Notifications Ej Registrations A Restricted Data Zor HEE Schedules Snapshot Policies oe Staging gi User Groups b A gt Copy Refresh Recover Category Message Thursday 7 28 24 PM registr NetWorker evaluation mode has expired Saturday 12 00 19 registr Server is disabled install base enabler Figure 3 Multiple resource editing in NMC Note You can only select the columns that appear in the window If the column you want to edit for multiple resources is not in view add the column by right clicking on a table header and selecting Add Column from the drop down then selecting from the list of available attributes Device Access Information attribute in NMC The Device Access Information attribute is a new attribute available when creating new devices in NMC In this attribute specify the complete path to the device directory You can provide alternate paths for the Storage node and for Client Direct clients as shown in the following Create Device General Configuration Advanced Information Volume Cloud td snode 1 aftd 1 Comment Device access information aftd 1 snode 1 aftd 1
7. Figure 4 Device access information attribute in NMC EMC NetWorker Release 8 0 and Service Packs Release Notes 15 New features and changes Multi Tenancy Facility option The Multi Tenancy Facility option allows you to create restricted data zones so that users can concurrently use a single NetWorker data zone without being able to view data backups recoveries or modify each other s virtual data zones Tenant Administrators within a restricted data zone cannot see the information managed at the global data zone level or the information managed for other restricted data zones To enable the Multi Tenancy Facility feature configure the new Restricted Data Zone resource on the NetWorker server A restricted data zone is associated with its own NetWorker resources Note NetWorker Module for Microsoft Application NMM is not supported within a Restricted Data Zone lt gt NSR restricted data zone Properties Test1 Directives Labels Media Pools Schedules Policies Storage Nodes General Groups and Clients Jukeboxes and Devices Identity User Configuration Name Users rdzuser testmachine Restrictions Number of clients 28 Number of devices Privileges Change Security Setti View Security Setting Create Security Settin Delete Security Setting View Security Logs Create Application S Number of storage nodes oping Number of jukeboxes
8. NW139589 Remove PDB bottleneck for cl invocations NW139839 Update libDDBoost to version 2 5 x for NetWorker 8 0 SP1 NW139861 NetWorker Client installer should not allow uninstall if NMM is still installed NW141003 Add support for Windows Server 2012 ReFS volume as a NetWorker critical volume NW141144 New Avtar version to be included with NetWorker 8 0 SP1 NW141146 Changes to disaster recovery wizard to indicate Storage Spaces physicals disks and exclude Storage Spaces virtual disks NW141397 Add a configuration option for save session distribution on Storage nodes NW141505 Disaster Recovery backup should fail if critical volume is on Storage Spaces NW141562 Global flag to turn off CBT Turn on Image level backup only NW141712 Add support to build WinPE 4 0 for NetWorker 8 0 SP1 NW141749 Add support for Ultrium LTO 6 tape drives to NetWorker NW142046 Improve error message when data in save set attribute not owned by client on the system NW142177 SLES High Availability Extension support NW142503 Add a NetWorker enabler for CleanSweep NW143639 Add vSphere 5 1 support to VADP solution NW143745 NW144291 Packaging changes to support vSphere 5 1 Software distribution wizard server support on Solaris AMD 64 architecture Fixed bugs in release 8 0 Table 5 on page 29 lists customer reported defects resolved in release 8 0
9. Table 5 Fixed in NetWorker Release 8 0 page 1 of 2 Issue number Description NW127671 Nnsrmmdbd exits intermittently approximately once per week NW135173 Networker indexd exe remote code execution NW137199 Savegroup hangs backing up Disk Quota Databases component of VSS SYSTEM SERVICES NW127679 Preview for the automatic cloning scheduler is not seeing savesets over 1 day NW129960 Save exe uses 99 CPU usage when Avamar node is used for backup on the client NW133220 NetWorker Client for MAC OS X Fails with error cannot start file Invalid argument when the file name has Apple Icon EMC NetWorker Release 8 0 and Service Packs Release Notes 29 Environment and system requirements Table 5 Fixed in NetWorker Release 8 0 page 2 of 2 Issue number Description NW133858 NW134973 nsrndmp_save D9 DSA backup render fails with Unable to render the following message RPC Authentication Client failed to obtain RPCSEC_GSS credentials VADP backup failing for clients in DMZ internal error occurred Timeout was reached NW136785 License Manager unable to allocate a Cluster client license as a traditional client connection license NW137081 Manual backups reported with save set name save in the jobsdb NW138056 Jbedit not working properly with virtual jukebox mapped to a clustered NetWorker server NW129784 After upgrading VM c
10. When SNMP traps are sent from a Data Domain box running DDR OS version 5 0 and multiple NICs are configured SNMP picks up the IP address of the first available NIC so any traps sent from the DDR will be encoded with that first NIC s IP address If NetWorker expects to receive SNMP traffic from another NIC s IP the SNMP traps will not display in NMC Help topic does not display for NetWorker Clone reports in NMC NW123840 When Selecting the Reports tab in NMC and clicking the on screen help icon a help topic does not display for Networker Clone reports Non readable characters displayed in the NetWorker servers search in Winworkr NW124145 A Winworkr NetWorker servers search displays non readable characters in the in WinPE wizard Multiple browse sessions displayed in NMC during single step recovery NW119577 During a single step recovery multiple browse sessions will be displayed in the NetWorker Console Monitoring window This is expected behavior Installation and upgrading problems and limitations Glibc locale 32bit package required on 64 bit SuSE Linux system to run NMC NW129515 If you are running NMC on a 64 bit SuSe Linux system the following package needs to be installed glibc locale 32bit EMC NetWorker Release 8 0 and Service Packs Release Notes 65 Known problems and limitations NetWorker client does not recognize HomeBase path and Profiling fails if HomeBase Agent is installed manually NW124
11. Critical volume not restored after Windows BMR to a new VM using WinPE 4 0 x64 ISO NW142082 After performing a Windows BMR to a system other than the original VM using the WinPE 4 0 x64 ISO image the system does not bring storage spaces and other critical disks online A critical volume is swapped with that volume s data restored to the wrong disk For example if more than one disk is available for restore and the disks were created in an ordered list then the first available disk is used to restore the data A Microsoft support incident is currently open for this issue and the Release Notes will be updated when the issue is resolved Non root users cannot browse and recovery files if save sets contain ACL metadata associated with root permissions NW139888 NetWorker currently prevents non root users from browsing and recovering files if the save sets contain ACL metadata associated with root permissions When NetWorker encounters such save sets during recovery and determines the user is a non root user recovery of these files is blocked NetWorker remote code execution vulnerabilities The following security vulnerabilities exist in NetWorker 8 0 0 5 and earlier versions NW145612 A buffer overflow vulnerability exists in the EMC NetWorker nsrindexd RPC service that could potentially be exploited by a malicious user to create a denial of service condition or execute arbitrary code EMC NetWorker Release 8 0 and Service Pa
12. NW141406 RECOVER_FROM_REP_HOST variable setting not honored when using Solaris Configuration on page 47 nsrconsolidate for rehydration of Avamar deduplicated save sets on replication node NW139511 HP ONCPlus package required on HP UX 11 31 ia64 to perform Data HP Configuration on page 47 Domain operations Devices and Media NW137717 Use GMT time zone if failure occurs when specifying Maximum time All Configuration on page 47 values for browse retention and expiration policies EMC NetWorker Release 8 0 and Service Packs Release Notes 41 Known problems and limitations Table 12 Limitations discovered in NetWorker release 8 0 page 2 of 2 Issue number Description of limitation Operating system affected Product feature NW136874 Read only device of AFTD not mounted if AFTD configured on AIX Linux Configuration on page 48 pre NetWorker 7 6 SP3 server using NetWorker 8 0 storage node Devices and Media NW138470 LDAP configuration wizard shows all NetWorker servers managed by NMC All Configuration on page 48 instead of only NetWorker 8 0 servers NW138408 Windows 8 clients cannot be created using Client Configuration wizard Windows Configuration on page 48 NW138085 NSR peer information certificate does not load for NSR client All Configuration on page 48 LGTsc15813 Changes made to external role mapping for server
13. The VCB directive is no longer valid and can be ignored Release disk lease messages appear during SAN mode backup NW125179 During a SAN mode backup several Release disk lease messages are logged under vCenter tasks and appear after the Create virtual machine snapshot message The Release disk lease messages can be ignored FULLVM level 0 backup must be performed after enabling CBT on the VM NW125164 After enabling Changed block tracking CBT on the VM run a FULLVM level O backup Also power on the system once for the change to take effect before running backups NetWorker uninstallation on VADP proxy host NW125084 When the NetWorker client is uninstalled from the VADP proxy host a prompt to reboot the system appears If No is selected and the client is reinstalled without rebooting the system the VADP backups will fail with the following errors nsrvadp_save Failed to start vStorage API driver service nsrvadp_save Failed to Initialise LibVADP Context Workaround If the NetWorker client is to be reinstalled on the same VADP proxy host then a system reboot is required before performing a VADP backup or restore again Application information attributes for VADP backups should be added to all resources if multiple instances are created with the same proxy name NW124883 If multiple instances are created with the same proxy name then the application information attributes for the VADP backup sho
14. When the volume is selected the NetWorker Uses Change Journal checkbox is dimmed indicating that components controlled by the checkbox have different states Details of each volume s state are displayed in the textbox Note No data is lost if a backup occurs while the client is configured using the following If you experience this problem perform these procedure on the client 1 Stop the NetWorker services 2 Start the regedit program 3 Expand the HKEY_LOCAL_MACHINE gt SOFTWARE gt Legato NetWorkenChange Journal 4 Asan optional precaution select the NetWorker key and select Export Registry File from the Registry menu to save a copy of the current configuration 5 Select the key for one of the servers under Change Journal and delete all of the values the key contains Do not delete the server key itself 186 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations 6 Repeat step 5 for each server key under Change Journal 7 Restart the NetWorker services Use Change Journal Manager to enable or disable the Change Journal on each of the client computer s volumes Devices and media problems and limitations descriptions Misleading error message reported if an invalid NDMP storage node password is entered when labelling a volume LGTpa83273 If an invalid NDMP storage node password is entered when labelling a volume the error message does not indicate that the password is i
15. Workaround To prevent data loss ensure that the data previously backed up on the device is already cloned or archived to another destination prior to configuring and labelling the device toa different pool To label and mount the device to a customized Data Domain pool 1 Unmount the device and disconnect the device from its current pool if it is connected to one 2 From NMC go to Media gt Media Pool then select the pool name for the customized Data Domain pool 3 Go to Properties gt Selection Criteria gt Devices and enable the checkboxes in order to select from the list of devices the device to be used for this pool Click OK 4 Label that device to the customized Data Domain pool from step two the default setting is Mount after Labeling The device will be labeled and mounted successfully Labelling a Data Domain device fails after converting the device from AFTD to Data Domain NW118590 Labelling a Data Domain device fails with the following error message after the device has been converted from an AFTD to a Data Domain device labelling operation failed on rd devicename RO volume error number is a read only attribute This error occurs due to a difference in permissions When the device is used as an AFTD the owner of the files and directories is root whereas the owner of the Data Domain device will be the user account configured in the device resource EMC NetWorker Release 8 0 and Service Packs Release
16. http support microsoft com kb 942861 e http support microsoft com kb 945977 http social technet microsoft com forums en US winservergen thread 8a72f5d6 6f0 9 498a b1a8 bcede2bfeecd http communities vmware com thread 91454 tstart O amp start 195 Failure reported during disaster recovery of VSS SYSTEM BOOT set NSR_RECOV_TEMP_CLEANUP variable NW117057 When performing a disaster recovery in multiple Windows platforms and copying the registry a failure may be reported during the recovery of VSS SYSTEM BOOT due to the size of the PendingRenameFileOperations registry value which is populated during the disaster recovery The error message indicates a lack of system resources If this error appears it is recommended to restart the disaster recovery after setting the environment variable NSR_RECOV_TEMP_CLEANUP to an appropriate value for example 1 in the system space Setting this variable ensures that the above error does not appear and that the recovery and subsequent cleanup of the temporary recover files after reboot occur without this interruption Incremental backup failure may occur due to number of VSS shadow copies set NSR_VSS_WAIT_INTERVALS variable NW114428 Incremental backups may fail due to the number of VSS shadow copies that are created and released by Windows when a backup is performed A new environment variable NSR_VSS_WAIT_INTERVALS has been introduced to resolve the issue if a failure occurs The s
17. Internationalization support on page 199 EMC NetWorker Release 8 0 and Service Packs Release Notes 165 Known problems and limitations The NMC Japanese Online Help displays incorrect characters on Linux systems LGTsc02862 The NMC Japanese Online Help displays incorrect characters on Linux systems due to limitations with the Javahelp software These limitations affect the software s ability to display fonts in the help viewer content pane Due to this limitation in Javahelp the only character encoding that appears is the system default not the font defined by the user The nwrecover program will not start on Linux platforms for Asian Languages if the necessary fonts are not installed LGTsc02808 The nwrecover program will not start on Linux platforms for Asian Languages if the necessary fonts are not installed Workaround Install the following font packages ttf founder simplified 0 20040419 6 1 noarch rpm e ttf founder traditional 0 20040419 6 1 noarch rpm Non ASCIl save set names are displayed incorrectly in nsradmin visual mode on Linux LGTpa92833 Non ASCII save set names are displayed incorrectly in nsradmin visual mode on Linux Workaround To work around this limitation do one of the following e Use the print nsr client command in nsradmin window to view the non ASCII save set Use the Console GUI on the Linux client to view the non ASCII save set Messaging problems and limitations descriptio
18. Microsoft VSS backups on a FAT32 partition take longer than on an NTFS Windows Backup on page 180 partition LGTpa83221 Backup might default to an incorrect server If the s option is not specified All Backup on page 181 with the save command LGTpa79664 The var log lastlog file causes a save process to appear to hang on Linux Solaris Backup on page 181 RedHat AS4 x86_64 LGTpa75719 Save set status is displayed as invalid if a DSA backup is terminated due to AIX Linux HP UX Backup on page 181 an invalid backup path Solaris Tru64 UNIX LGTpa73509 The system object and system contract directories are not skipped Linux Solaris Backup on page 181 during a backup on Solaris 10 LGTpa51184 Increase server parallelism to complete concurrent operations AIX Linux HP UX Backup on page 182 Solaris Tru64 UNIX LGTpa75339 Backup will fail with remote exec service if passwords are not configured Windows Backup on page 182 correctly LGTpa61694 SHAREPOINT save set cannot be excluded with directives when a save set Windows Backup on page 182 of ALL is specified LGTpa58888 Command line backup and recovery of SYSTEM save sets Windows Backup on page 183 LGTpa58422 VSS backups of raw devices unsupported Windows Backup on page 184 EMC NetWorker Release 8 0 and Service Packs Release Notes 177 Known problems and limitations Table 19 Limitations discovered in N
19. NW122973 When NetWorker is installed using an evaluation license and NMC is started NMC does not display an alert in the Monitoring tab indicating an evaluation license is being used This problem only occurs on the first day of use on subsequent days this alert is displayed in NMC Drive letter marked in red in Recover browser if drive is not on proxy server NW125853 In the NetWorker User program s Recover window if a drive letter is not present on the server the drive is highlighted with a red question mark Scan operation fails in NetWorker User when browse sessions are open for a client while the client s save set is being scanned into the NetWorker server NW125786 If a client browser is open in the NetWorker User program and index files exist fora backup that is being scanned in for the client on a Windows NetWorker server the scan operation fails with errors similar to the following scanner ssid lt number gt index error store failed scanner error Cannot unlink the existing key file before re creating it Error Permission denied 64 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Workaround Close any NetWorker User browse sessions that are open for the client whose save set is being scanned into the NetWorker server NMC may not display SNMP traps when traps are sent from Data Domain boxes running DDR OS 5 0 and multiple NICs are configured NW125671
20. This can occur due to a DXi SCSI reserve release issue after a new install or server storage node reboot Workaround Perform one of the following e Reboot the DXi hosts then perform a re scan from the storage node that encountered the initial failure The reboot of the DXi forces a release of the SCSI reservation Configure the failed DXi library from another storage node in the DDS configuration Default client parallelism should be set to 4 except for the NetWorker server LGTsc30786 The client parallelism attribute for a NetWorker client is set to 12 by default This value can cause problems with interoperability features such as Avamar EMC Celerra backups and VSS backups Workaround Set the client parallelism attribute on NetWorker clients to 4 However keep the NetWorker server client parallelism attribute set to 12 116 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Installation and upgrading problems and limitations Upgrade of NMC for NetWorker 7 4 Service Pack 5 to release 7 6 may result in core dump on AIX NW113316 When performing an upgrade from NetWorker 7 4 Service Pack 5 to release 7 6 on AIX uninstallation of the previous NMC may result in a core dump of the dbsrv9 process with a core file created in the WMC install dir cores gstd directory This has no impact on Console functionality after the upgrade and can be ignored NETWORKER cfg file must be
21. To resolve this issue upgrade to ESX 4 0 update 2 or ESX 4 1 or to upgrade your ESX 4 0 0 server with a VMware patch go to the following link http kb vmware com selfservice microsites search do cmd displayKC amp externalld 10 13127 EMC NetWorker Release 8 0 and Service Packs Release Notes 75 Known problems and limitations SYSTEM accounts must have Full Control permissions for all NTFS disks to back up Windows VMs NW125927 For Windows VMs image backups with file level recovery enabled may not back up a folder if the folder does not have Full Control permissions for the SYSTEM user account Workaround To work around this problem ensure that all NTFS disks have Full Control permissions for the SYSTEM user account To set these permissions 1 Right click an NTFS volume 2 Select Properties 3 Go to the Security tab and ensure SYSTEM account is listed and has been given Full Control permissions for the entire volume Virtual compatible raw disk restored as local virtual disk fixed in NetWorker 8 0 SP1 NW125800 When an image level recovery of a VM is performed from what was initially a Virtual compatible raw disk RDM backup the RDM disk is restored as a local virtual disk Using SAN transport mode results in slow performance for disaster recovery from physical proxy of VM with thin disks NW125515 NW125130 When performing a disaster recovery from a physical proxy of a VM with thin virtual disks the SAN transp
22. Workaround Enable the XTEST X11R6 variable in the Exceed XConfig program on the Windows host EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Restore problems and limitations descriptions Last modified date changed for files recovered to Sun Cluster global file system LGTsc19364 The last modified date for files recovered to the SUN Cluster global file system may be displayed as the current time instead of the last date the files were changed due to an issue with Sun Cluster version 3 2 Workaround Disable pxfs_fastwrite by performing the following 1 On all cluster nodes run echo pxfs_fastwrite_enabled wW 0 mdb kw 2 Unmount then mount the global file systems for the change to appear To re enable fastwrite 1 Set the variable pxfs_fastwrite_enabled to 1 2 Unmount then mount the global file systems More information on this issue is provided at the following website http bugs opensolaris org bugdatabase view_bug do bug_id 6540206 Do not recover identical save sets with different ssids to the same target directory LGTsc10796 Do not perform a save set recovery from the command prompt with multiple save set IDs that all point to the same file directory path and will be recovered into the original location Data corruption might occur when the same dir file path is backed up multiple times This creates multiple save sets each with a different save set ID For
23. use Open File Manager to back up open 7 4 Service Pack 2 or later no VSS Client 2008 no VSS Client Connection files Connection license is required license is required e If client or server are at using a release e Ifthe client is Windows Vista and the prior to 7 4 Service Pack 2 a VSS Client server is using release 7 4 Service Pack Connection license is required 2 or later no VSS Client Connection license is required e Ifa Windows 2008 or Vista client is used with a server using a release prior to 7 4 Service Pack 2 a VSS Client Connection license is required EMC NetWorker License Manager not supported on Solaris Opteron platform The 7 6 NetWorker release does not support the EMC NetWorker License Manager on the Solaris Opteron platform NetWorker Management Console does not support Microsoft Internet Explorer version 7 0 Microsoft Internet Explorer version 7 0 is not supported by NMC on any Windows platforms except Microsoft Vista 206 EMC NetWorker Release 8 0 and Service Packs Release Notes Technical notes A server does not support a NetWorker client running release 7 2 x or earlier A NetWorker server does not support a NetWorker client running release 7 2 x or earlier Single clients or archive requests resource for UNIX non ASCII paths support only one locale A single Clients or Archive Requests resource supports non ASCII UNIX paths belonging to only one locale If you have paths in multiple loca
24. xml Note Where nsta _diris the location of the Homebase Agent installation directory Unable to launch the NetWorker Dashboard software with NetWorker installed LGTsc18925 If the NetWorker Dashboard software is installed on a computer with the NetWorker software already installed the NetWorker Dashboard software will not start The following errors might occur Atthe end of the NWD server installation process a warning message might appear stating that the NWD server could not start After starting the NWD Server process either manually through Microsoft Windows Services or automatically on system start up the NWD server process might stop shortly afterwards When launching the NWD GUI a message might appear stating that the NWD server process is not running Workaround To work around this issue 1 Open and edit the serverproperties xml file The file is located in NWD_ nstall_DiAclasses serverproperties xml Note Where WWD_ nstall_Diris the installation directory where the NWD server software was installed 2 Locate the text specifying the dbport value For example lt param name dbport gt 2638 DoBroadcast NONE HOST myhost lt param gt 3 Edit the text string so that it contains only the port information For example lt param name dbport gt 2638 lt param gt 4 Save the serverproperties xml file 164 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems
25. 10 e Changes to the syslog configuration file on page 10 Strong authentication recommended between NMC Console and NetWorker server on page 11 e New storage node attributes in NMC to enable storage node resource on page 13 Clone storage node information now located in Devices tab in NMC on page 14 e Stopping a session from NMC on page 14 Multiple resource editing on page 15 e Device Access Information attribute in NMC on page 15 e Multi Tenancy Facility option on page 16 e New Client Direct attribute to enable DFA in NMC on page 16 Probing and cloning jobs status completion added to Savegrp reporting on page 17 Synthetic full backups on page 17 e NetWorker support for ASR disaster recovery of Windows XP and 2003 clients on page 18 e Report home on page 18 e License management enhancements on page 18 e Automatic volume relabel on page 18 NDMP client configuration enhancements on page 19 6 EMC NetWorker Release 8 0 and Service Packs Release Notes Optimized disk reading New features and changes e Restricting backup and recover access to a NetWorker server on page 19 e New savegroup failure notification on page 19 e Filtering the savegroup completion report messages on page 20 e New file nsrrc for NetWorker environment variables on page 20 e HomeBase agent no longer included in NetWorker
26. 5243 MB 1440475890 cb full FULLVM C recover t 5 24 2011 10 38 39 PM s jupiter c mars Example Notice that in the previous example output from the mminfo command the first two lines listed are for a traditional backup and the last two lines are for a VADP backup which is denoted with the save set name FULLVM The NetWorker Command Reference Guide provides more information about using the recover command to mark select files and to perform the recovery Recovering non Windows VMs that have a mix of VADP image level and client based backups fixed in NetWorker 7 6 2 1 build 638 and later NW127928 The following considerations apply to NetWorker releases previous to 7 6 2 1 build 638 when recovering non Windows VMs that have a mix of VADP image level and client based backups If using traditional NetWorker client based backups along with VADP image based backups for the same VM client you must first remove the indices of the previous traditional save sets before perfoming an image level recovery of the full virtual machine otherwise the image level recovery fails The only indices that need to be removed are those indices of the traditional save sets whose backups were performed prior to the VADP image level backup that is selected for restore Run the following command on the NetWorker server to mark the browsable save sets corresponding to the traditional backup as recoverable save sets nsrim c Client name N traditional_save
27. 6 SP2 NW129337 Backup of a Windows 2003 VM is not browsable Windows VMware support on page 71 NW129041 NMC does not display VMs when auto discovery is run on Linux with Windows VMware support on page 72 vCenter 4 1 update 1 NW129093 Unable to browse guest based backups on non NTFS filesystem applies to All VMware support on page 72 NetWorker 7 6 2 1 build 638 and later NW127928 Recovering non Windows VMs that have a mix of VADP image level and UNIX Linux VMware support on page 73 client based backups fixed in NetWorker 7 6 2 1 build 638 and later NW127589 Transport mode falls back to NBD mode when configured transport modes Windows VMware support on page 74 SAN or hotadd are not available on non NTFS VMs NW127651 CBT tool does not return error when attempting to use with non NTFS VMs Windows VMware support on page 74 NW127446 Non NTFS thin disk VMs get restored as thick disk during disaster recover Windows VMware support on page 74 NW127004 FULLVM backup of a NTFS VADP client falls back to non NTFS mode if the Windows VMware support on page 74 drive has an unformatted partition NW126608 VADP backup fails with VDDK error when specified transport mode is not Windows VMware support on page 75 available NW126553 VM does not power on after disaster recovery of CBT enabled backup Windows VMware support on page 75 NW126457 NetWorker User program cannot be used f
28. ASCII characters in the hostname JRE 1 6 users cannot export reports as PDF documents for non English locales on AIX and HPUX LGTsc26288 The NetWorker option to export reports in Acrobat PDF format is not supported on AIX and HPUX hosts that are running JRE 1 6 in a non English locale The nwrecover program will not start on Linux platforms for Asian Languages if the necessary fonts are not installed LGTsc02808 The nwrecover program will not start on Linux platforms for Asian Languages if the necessary fonts are not installed Workaround Install the following font packages ttf founder simplified 0 20040419 6 1 noarch rpm e ttf founder traditional 0 20040419 6 1 noarch rpm Recovering a large number of files may take a long time in the French locales on Solaris LGTsc05339 In the French locale on Solaris a degradation in performance may be seen when recovering a large number of files greater than 100 000 To improve performance expand the command dialog box to reveal the complete pathnames of the files being recovered in the output field 204 EMC NetWorker Release 8 0 and Service Packs Release Notes Localization support Garbled characters may appear in the NetWorker Console GUI font list on Solaris LGTsc03894 Garbled characters may appear in the NetWorker Console GUI font list for font names if the fonts do not have English names or the localized names are not recognized by the JRE Problem with highlighted
29. All VMware support on page 79 parameter was not correct NW122566 Client Configuration wizard cannot be used to configure default client as Windows VMware support on page 80 proxy if NetWorker server and proxy client are used on the same machine NW122389 Web browser displays a 404 Not found or similar error the first time the Windows VMware support on page 80 vSphere client is run from NMC if the default port number of the Virtual Center server has been changed NW122381 All save sets NTFS and non NTFS backups marked as browsable Windows VMware support on page 80 NW122197 Backup of VM on ESX 3 5 fails for VMs using short name All VMware support on page 80 NW122090 Incorrect warning message appears in Savegroup log file during non NTFS Windows VMware support on page 81 backup of VM with independent persistent disk NW121958 VM backup fails with HTTP Error 500 in cases where VM resides ina VMFS Windows VMware support on page 81 datastore which is shared by multiple ESX ESXi hosts or in cases where the VM resides in HA DRS Cluster setup NW121168 Incremental backup of a VM with image based backups All VMware support on page 81 58 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Table 14 Limitations discovered in NetWorker release 7 6 Service Pack 2 page 5 of 5 Issue number Description of limitation Operating system affect
30. Cloning and staging problems and limitations on page 60 e Configuration problems and limitations on page 61 e Devices and media problems and limitations on page 62 GUI problems and limitations on page 64 e Messaging problems and limitations on page 67 e Restore problems and limitations on page 68 e Security problems and limitations on page 70 e Windows support problems and limitations on page 83 Table 14 Limitations discovered in NetWorker release 7 6 Service Pack 2 page 1 of 5 Operating Issue number Description of limitation system affected Product feature NW128451 Savegroup may fall back to agent assistd indirect save Windows Backup on page 59 NW124240 Manual backups with save command fail on Windows remote client from Windows Backup on page 60 non root user account NW124330 SFR enabled backup not supported for NTFS partitions residing on IDE All Backup on page 60 disks NW122242 mminfo does not reset space usage after aborted savegroup Solaris CLI on page 60 NW124967 mminfo mv and NMC show incorrect file type device FTD volume size Windows CLI on page 60 after stage operation NW123160 Recovery of a clone volume fails if the original backup was marked as All Cloning and on page 60 suspect Staging NW120358 Data Domain clone job records not flagged in jobsdb All Cloning a
31. If the completion attribute information is needed use the nsrsgrpcomp command to obtain it This will also be true for any scripts that need this information Completion details are purged according to the jobsdb retention interval Your script must execute nsrsgrpcomp within the jobsdb retention interval to return completion details Solaris AMD added to Software Distribution wizard support The Solaris AMD architecture has been added to the Server and Client supported list for the Software Distribution wizard NPIV supported for tape device and jukebox NetWorker now supports N_Port ID Virtualization NPIV allowing multiple systems to share a single physical Fibre Channel port This support includes tape devices and jukeboxes and allows jukeboxes to be configured in an AIX LPAR environment AIX versions 6 1 and 7 1 Avamar 6 1 client support NetWorker 8 0 SP1 supports the Avamar client version 6 1 LTO 6 tape device support NetWorker 8 0 SP1 supports the configuration of LTO 6 tape devices LTO device default block size increases to 256 KB In NetWorker 8 0 SP1 and later the default block size for an LTO device increases from 128 KB to 256 KB When NetWorker labels a new or used volume in an LTO device and the Device block size attribute of the device is the handler default then the label operation uses a 256 KB block size Increasing the default LTO block size results in Data Domain VTL deduplication ratios improving by up t
32. In non English environment character encoding used for NMC client and NetWorker client must be the same LGTsc21657 In a non English environment characters do not display correctly if the character encoding is different on the NMC client than the files on the NetWorker host that are being browsed Workaround In a non English environment ensure that the NMC client uses the same character encoding as the files on the NetWorker client host that are to be browsed EMC NetWorker Release 8 0 and Service Packs Release Notes 203 Localization support For example if the NMC client uses the zh_CN EUC locale it will not properly display files that were created using the zh_CN UTF 8 locale The character encoding used for the NMC client and NetWorker client must be the same to ensure the proper display of characters In this example the NMC client should be started using the zh_CN UTF 8 locale The NMC Japanese Online Help displays incorrect characters on Linux systems LGTsc0O2862 The NMC Japanese Online Help displays incorrect characters on Linux systems due to limitations with the Javahelp software These limitations affect the software s ability to display fonts in the help viewer content pane Due to this limitation in Javahelp the only character encoding that appears is the system default not the font defined by the user Non ASCIl hostnames are not supported by NetWorker LGTsc26980 NetWorker does not support hosts that have non
33. LGTpa62224 NetWorker License Manager allowance limitation Windows Licensing on page 195 LGTpa79450 The XAPPLRESDIR environment variable must be set to operate the HP UX Localizatio on page 205 NetWorker Console on HP UX n EMC NetWorker Release 8 0 and Service Packs Release Notes 179 Known problems and limitations Table 19 Limitations discovered in NetWorker releases previous to 7 4 page 4 of 4 Operating system Product Issue number Description of limitation affected feature LGTpa81024 Fatal error incorrectly reported no printer available to print a bootstrap on AIX Solaris HP UX Messaging on page 196 AIX 5 3 Tru64 UNIX Linux LGTpa54165 Error message generated if the snapshot policy is configured to request AIX Solaris HP UX Messaging on page 196 more snapshots than a Savegroup can generate Tru64 UNIX Linux LGTpa88065 Ifa connection is lost during an NDMP backup to a NAS filer the NetWorker All NDMP on page 196 software stops responding LGTpa74026 The scanner command might stop responding if it encounters an aborted AIX Solaris HP UX NDMP on page 197 save set backed up to an NDMP device Tru64 UNIX Linux LGTpa28778 NetWorker software fails to use tapes preinitialized in NDMP enabled tape All NDMP on page 197 devices LGTpa65644 NDMP save sets in status recyclable are not recoverable AIX Linux HP UX Restore on
34. LGTsc19401 The NetWorker software does not support the Removable Storage Manager RSM You cannot use the NetWorker software to allocate one or more volumes in an RSM library The Homebase Agent is not supported in a Cluster environment LGTsc20557 For NetWorker release 7 5 the Homebase Agent is not supported in a Cluster environment EMC NetWorker Release 8 0 and Service Packs Release Notes 157 Known problems and limitations Support for Windows Change Journal Manager with Microsoft Windows 2008 LGTsc14700 When VSS is used the Microsoft Change Journal is not used Microsoft Windows 2008 is VSS only so Windows 2008 does not use the Windows Change Journal Configuration problems and limitations descriptions Cannot set nsrdir parameter for virtual server using remote Microsoft Management Console LGTsc18397 When configuring a virtual NetWorker server on Windows Server 2008 Core using a remote Microsoft Management Console MMC the nsrdir parameter for the NetWorker server service cannot be set because the service s Properties tab is not visible Workaround It is necessary to register the NetWorker server resource type on the remote machine running MMC in order to view the service s Properties tab to change the settings To register the resource type 1 Install the NetWorker server software 2 Run regcnsrd r on the remote machine You can now use a remote MMC to set the parameters Note Besides MMC you can also
35. Linux Devices and on page 64 Media NW122973 Alert not displayed in NMC on the first day of evaluation license Windows GUI on page 64 NW125853 Drive letter marked in red in Recover browser if drive is not on proxy server Windows GUI on page 64 NW125786 Scan operation fails in NetWorker User when browse sessions are open for Windows GUI on page 64 a client while the client s save set is being scanned into the NetWorker server NW125671 NMC may not display SNMP traps when traps are sent from Data Domain All GUI on page 65 boxes running DDR OS 5 0 and multiple NICs are configured NW123840 Help topic does not display for NetWorker Clone reports in NMC All GUI on page 65 NW124145 Non readable characters displayed in the NetWorker servers search in Windows GUI on page 65 Winworkr NW119577 Multiple browse sessions displayed in NMC during single step recovery Windows GUI on page 65 NW124476 NetWorker client does not recognize HomeBase path and Profiling fails if Windows Installation and on page 66 HomeBase Agent is installed manually upgrading NW119766 Changes to handling of the nwclust pl script when upgrading to NetWorker All Installation and on page 66 7 6 SP2 in an AutoStart 5 4 and later cluster upgrading NW122342 Warning message appears when starting NetWorker services on UNIX UNIX Messaging on page 67 NW127028 Directed recovery to CIFS share on destination cli
36. NDMP Service Debug Too much retry on header research This log message can be intermittent in nature as subsequent recoveries of the same back might not result in the generation of a log message This log message does not affect the recovery and can be ignored Upgrading problems and limitations descriptions JRE version mismatch causes authentication failure stops GSTD LGTsc08958 After updating the NetWorker release if the JRE version installed on the system is lower than the JRE version required by NetWorker NMC cannot be launched and the GSTD process stops with an authentication failure error message Workaround Update to JRE version 1 6 or later EMC NetWorker Release 8 0 and Service Packs Release Notes 175 Known problems and limitations When upgrading from release 7 3 1 the Virtual Jukeboxes attribute will not be set correctly LGTpa95019 When upgrading from the 7 3 1 release the Virtual Jukeboxes attribute will not be set if you previously configured a Virtual Tape Library VTL using the 7 3 1 release After upgrading to 7 5 the Virtual Jukeboxes attribute uses the normal jukebox license instead of a VTL license The VTL still functions normally using the normal jukebox license The Virtual Jukeboxes attribute will function normally if upgrading to the 7 5 release from 7 3 2 Group details window is empty after upgrading from NetWorker release 7 2 2 LGTsc01587 After upgrading to NetWorker release 7 4 from rele
37. NetWorker Console The gstconfig command is located in the following locations e Solaris opt LGTOnmc bin 134 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations e Linux AIX HP UX opt lgtonmc bin e Windows C Program Files EMC NetWorker Management GST bin 8 Close the terminal or command prompt window then restart the GST Service NetWorker Console unable to generate reports in pure IPv6 environment LGTsc23081 The NetWorker Console is unable to generate reports when deployed in a pure IPv6 environment due to a Sybase iAnywhere 9 limitation Relabelling volume after deleting remote client resource does not result in purge of file index LGTsc18543 The file index of a remote client cannot be purged by relabelling a volume after deleting the remote client resource The file index of the remote client can be purged for the volume ID by relabelling a volume when the remote client is a current valid client resource Workaround Run nsrck L 3 from the command line to purge the file index Do not perform client backups using temporary IPv6 addresses LGTsc11811 Temporary or randomly generated IPv6 TCP IP addresses are not supported in NetWorker If the address for a client is not stored in DNS or in a hosts file and has not been added to the client resource NetWorker will be unable to back up the client Devices and media problems and limitations descriptions Multiplexing must be
38. Release 8 0 and Service Packs Release Notes Known problems and limitations Backup problems and limitations descriptions Software distribution feature cannot be used to perform upgrade on some platforms LGTsc22164 You cannot perform a NetWorker upgrade using the software distribution feature on the linux_ia64 linux_ppc64 and solaris_amd64 client platforms Low system memory may cause unpredictable results LGTsc24483 If your NetWorker Server runs low on system memory unpredictable behavior could result Environment and system requirements on page 30 provides information on minimum recommended system requirements VCB backup of multiple virtual machines simultaneously may fail LGTsc15176 Due to a limitation in VMware Consolidated Backup VCB version 1 1 a VCB backup of multiple virtual machines simultaneously may fail with an exit code of 2146234327 Workaround There are two possible workarounds for this limitation 1 Upgrade to VMware Consolidated Backup version 1 5 2 Update the following settings in the config js file used by VCB on the VCB proxy host a Set MAX_RETRIES to a number greater than 0 b Set PREEXISTING_MOUNTPOINT to delete to attempt to remove the pre existing mount point Hosts file entries for IPv6 must contain localhost before aliases LGTsc11447 If an entry for the IPv6 localhost address 1 is added to the etc hosts file localhost must be entered before aliases such that the order
39. Savegroup completion report has been changed to report the index and bootstrap backup times based on the start and end times of jobs job completion time instead of session completion time These completion times are displayed for the group resource in the Status tab of the Completion section and in the output when savegrp is run from the command line The NMC Group Details window still reports the index and bootstrap backup time based on the session completion time Running inquire command displays auto changers but not tape drives on Solaris 10 and Solaris 11 SPARC platforms NW113943 Running the NetWorker inquire command on the Solaris 10 and Solaris 11 SPARC platforms only displays auto changers tape devices are not displayed EMC NetWorker Release 8 0 and Service Packs Release Notes 51 Known problems and limitations Workaround Re order items in the etc name_to_major file so that the st driver is listed before any st drivers Notification commands moved from usr ucb to usr bin on Solaris 11 NW136068 Notification commands such as mail and logger have been moved from usr ucb to usr bin on Solaris 11 As a result messages are not updated Workaround Create symbolic links to point to the new location of the commands as in the following mkdir usr ucb In s usr bin logger usr ucb logger In s usr bin mail usr ucb mail Client resource cannot be created for a NetWorker 7 6 SP3 client using the NMC Clien
40. Set device file size to lt recommended_value gt in source device properties Workaround Change the source device file to the value suggested by the nsrndmp_clone message Once cloning is complete change the source device file to its original value 114 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Using nsrclone to clone an NDMP clone hangs if source volume is not mounted LGTsc29190 If you perform an NDMP clone of a save set and then use nsrclone to clone the NDMP clone the operation will hang if the source volume is not mounted Workaround Mount the source volume manually before starting the nsrclone operation CLI problems and limitations nsrlic output may not list all connected clients to NMDA UNIX enabler LGTsc32017 The output produced by running nsrlic v may not list all Virtual clients as connected clients to the NMDA UNIX enabler Workaround Add NMDA UNIX enabler then backup the virtual client for the Solaris host first Directed recover initiated from server may fail with machines in different domains from CLI on Windows NW105390 Directed recovery may fail when performing the directed recover on the Windows NetWorker server to the remote client when the NetWorker server and client are in different domains In this case perform the directed recovery from the NetWorker User program Cloud device problems and limitations Cloud device created with target sess
41. Solaris location and space requirements Space NetWorker files Location Sparc x86 amd64 NetWorker client files and usr bin 200 MB 200 MB 200 MB NetWorker catalog usr sbin usr lib nsr opt nsr EMC HomeBase Agent binary opt homebase agent 440 MB not not applicabl applicabl e e Temporary space required for tmp 440 MB not not EMC HomeBase Agent applicabl applicabl e e When performing a new installation of the NetWorker software a prompt to install ConnectEMC displays after you select the installation type either server client or server and client ConnectEMC is a program that generates an xml file once per month from information in the RAP database such as data related to system configuration and server errors and sends the file to EMC Corporate Customer Service for the purpose of analyzing the customer s NetWorker configuration if a failure occurs If installing ConnectEMC the minimum installation must be client and it must be installed on a system running Windows 32 bit x86 More information on installing ConnectEMC and best practices for installing is provided in the EMC NetWorker Release 8 0 Installation Guide Installing ConnectEMC when updating the software The ConnectEMC prompt does not appear if you are updating the NetWorker software If you are updating a client to NetWorker release 8 0 from a previous release and you want to install ConnectEMC you must uninstall then
42. Technical notes This section describes important notes and tips for using the NetWorker software NetWorker cloud backup option and network connectivity Cloud backups are highly dependent on the network connection that is used to access the service Any disruption in connectivity or a slowdown in network access speed may adversely affect cloud backups or recoveries Additionally if you define large Network Write Sizes for the cloud device make sure to set the Send Receive Timeout attribute proportionally high to avoid read write timeouts Optimal values for send receive timeouts vary depending on the network speed and bandwidth Open File Management on Microsoft Windows NetWorker clients will automatically use VSS for file system backups avoiding the need for Open File Manager A license is not required when used in conjunction with a NetWorker server NetWorker clients prior to release 7 4 Service Pack 2 also automatically use VSS for file systems backups whether or not the NetWorker VSS Client for Microsoft Windows is installed However those clients will require a NetWorker VSS Client Connection license Table 21 Recommended management of open files Windows 2000 and XP Windows 2003 Windows 2008 and Vista No VSS is available in the operating Use VSS to back up open files Use VSS to back up open files system For all versions of NetWorker e Ifboth client and server are using release If both client and server are Windows
43. Virtual Jukebox attribute is not automatically set after upgrading to the current release Workaround After upgrading to the current release initiate a Scan for Devices operation using the NetWorker Console to scan only the NetWorker storage node on which the VTL is configured The NetWorker software will update all VTL related attributes utilizing the new VTL license This behavior does not occur when using the auto configuration option Inventory operation in Software Administration wizard delays for unreachable clients LGTsc06280 When starting an inventory operation using the Software Administration wizard there is a delay of 7 to 8 minutes for each client configured on the server that is unreachable for example if a NSR Installed Software resource entry does not exist and has not previously been inventoried Once started you cannot cancel the inventory operation and must wait until the Select Clients for Inventory window displays to continue the operation Workaround Ensure there are no unreachable clients on the server Also if you want to perform an inventory operation but do not need to inventory specific clients inventory all clients using the nsrpush command with the all option for example nsrpush i all EMC NetWorker Release 8 0 and Service Packs Release Notes 161 Known problems and limitations GUI problems and limitations descriptions Deduplication recover sessions do not appear in NMC LGTsc10295 Ded
44. Windows Server 2012 clients on NetWorker NW145009 The NetWorker client resource Save Operations attribute command VSS NSR_SYS_WRITER_WIN32_SERVCOMP_USER yes is not supported for a NetWorker Windows 8 client It is currently only supported for NetWorker Windows Server 2012 clients The Windows Server 2012 System Writer separates application Win32 services files by adding a new component Win32 Services Files This provided NetWorker the option to backup and recover these files as part of a volume backup or system state backup However the Windows 8 client System Writer does not separate these files and asa result all application service files are classified as System Files and treated as part of critical system state Without the separate classification of these files by the Windows 8 client System Writer NetWorker must process Win32 service files on Windows 8 as system state VADP proxy backup and recovery not supported on Windows 2012 NW145942 NetWorker 8 0 SP1 as VADP proxy is not supported on Windows 2012 server As a result VADP proxy backup and recovery fails if attempted in this configuration Using Client Configuration wizard to configure NetWorker 7 6 SP3 or earlier client fails when server is NetWorker 8 0 SP1 NW136850 After the NetWorker servers are upgraded to NetWorker 8 0 SP1 using the NMC Client Configuration wizard to configure a NetWorker 7 6 SP3 and earlier NetWorker Client will fail If the NetWorker se
45. Z rack2 is in use by other process Select new staging location or delete the staging location Z rack2 manually Restore of virtual machine failed nsrck L7 t must be performed with additional steps in order to recover client index with save sets passed browse period LGTsc12672 The nsrck L7 t command can no longer be used solely to perform a recovery of a client index where save sets have passed the period identified in the browse policy The following operations must be performed in addition to running the nsrck command on the save sets in order to recover the index information 1 Identify a save set containing the index for the desired time client 2 Adjust the retention of the identified client file index to a date in the future 3 Change the mode to notrecyclable for the identified client file index 4 Identify the save sets required to browse for example the full backup and all the following incremental backups prior to the desired date 5 Set anew retention period for each of the individual save sets to a date in the future 6 Change the mode to notrecyclable for each of the individual save sets 7 Run the nsrck L7 t command 8 Browse the save sets and perform the recover as usual Ctime attribute does not get modified on AIX version 5 3 and later Mac OS X version 10 4 and later LGTsc20723 When a file is renamed on AIX version 5 3 and later or Mac OS X 10 4 and later the ctime attribute is not modi
46. a r written read volume might yield results similar to the following written read volume 99 KB O KB trout legato com 002 0 KB 0 KB trout legato com 002 RO Configuration problems and limitations descriptions Cannot configure Windows Firewall Support in the NetWorker Installation wizard LGTsc26202 The option to configure Windows Firewall support does not appear in the NetWorker Installation wizard under the following conditions The Windows Firewall Service is not turned on e Windows Firewall is not supported for a particular Windows operating system The Windows Firewall Service is turned on and enabled by default on the following Windows operating systems Windows XP SP2 and later e Windows 2008 Note Windows Firewall is not supported on Windows 2000 Workaround The Windows Firewall service is turned off by default on Windows Server 2003 To turn on the firewall service on 1 Ensure that Service Pack 1 or later has been installed This Service Pack is required for Windows Firewall support 2 Start the Windows Firewall ICS service EMC NetWorker Release 8 0 and Service Packs Release Notes 133 Known problems and limitations NMC cannot connect to GSTDB if EMC AlphaStor or EMC DPA is installed LGTpa94658 By default the NetWorker Console database uses port 2638 for TCP IP communications Other applications may also use this port or as is the case with EMC AlphaStor or EMC DPA installed with d
47. a version of NetWorker different from the one used for backup may result in dll mismatch NW126148 Performing a bare metal recovery using HomeBase and a version of NetWorker that is different from the one that was used for the backup may result in mismatched NetWorker DLLs When this mismatch occurs it is during the restore of the Ww installdir EMC NetWorker nsr folder Error messages similar to the following may appear upon subsequent use of NetWorker recover commands The procedure entry point setIsVcb could not be located in the dynamic link library LIBASM DLL Workaround To avoid this issue perform one of the following listed in the preferred order e Always use the same version of NetWorker for the backup and the HomeBase recovery of a system e Ensure that the NetWorker installation volume for example C is the last data drive recovered by HomeBase occurring after the recovery of VSS system save sets and any other volumes After the final recovery and restart of the system the mismatch will be resolved e Create a HomeBase exclude entry for the WW installdir EMC NetWorker nsr folder The HomeBase documentation provides more information on where and how to create this exclude information EMC NetWorker Release 8 0 and Service Packs Release Notes 69 Known problems and limitations Disaster recovery logs display recover completion time for metadata recovery instead of indicating that recovery of metadata
48. and limitations 5 Restart the NWD server process Upgrading on Linux with rpm Uvh not working correctly fixed in NetWorker 8 0 SP2 LGTsc15490 When upgrading on Linux systems using the rpm Uvh package_name command the NetWorker startup script etc init d networker is not installed Workaround To upgrade on Linux systems use the following steps 1 Uninstall NetWorker packages using rpm e 2 Install the new versions of NetWorker packages using rpm ivh Licensing problems and limitations descriptions This section details the problems and limitations related to licensing NetWorker and the HomeBase Agent BMR licenses work independently LGTsc19388 The software licenses for the NetWorker software and the HomeBase Agent Bare Metal Recovery software work independently Example 1 If the Bare Metal Recovery BMR license is d sabled and the base enabler license for the NetWorker server where the client is configured is enabled the following occurs when a Savegroup is run e The BMR profiling fails The NetWorker backup succeeds Example 2 If the Bare Metal Recovery BMR license is enab ed and the base enabler license for the NetWorker server where the client is configured is disabled the following occurs when a savegroup is run The BMR profiling succeeds e The NetWorker backup fails Localization problems and limitations descriptions For more information on localization important notes and tips see
49. backed up prior to upgrading from any NetWorker version 7 5 Service Pack 1 or earlier NW110457 When upgrading from any version of NetWorker 7 5 Service Pack 1 or earlier the NETWORKER cfg file must be backed up on each client and used to replace the new NETWORKER cfg file created after the upgrade in order to maintain user preferences nsrjobd running after uninstallation of NetWorker on Windows NW110327 The nsrjobd process continues to run after NetWorker has been uninstalled on Windows As a result the NetWorker Installation folder cannot be deleted Workaround Using Task Manager kill the nsrjobd process manually and then delete the NetWorker installation folder ConnectEMC software cannot be installed in non default location LGTsc32047 The ConnectEMC software is installed under C Program Files by default and cannot be installed to a non default location Library disabled after upgrading from NetWorker 7 4 to NetWorker 7 6 LGTsc32944 After upgrading from a NetWorker 7 4 release to NetWorker 7 6 configured libraries may not become available and after several unsuccessful connection attempts may be disabled This may be due to a Control Port change Workaround To work around this issue 1 Disable the library 2 Re scan the Storage node where the failure occurred 3 Re enable the library The Library now appears in the Ready State EMC NetWorker Release 8 0 and Service Packs Release Notes 117 Known probl
50. be used for cloud based encrypted backup and Windows Backup on page 111 recovery LGTsc31401 Selecting Discover option in Software Administration wizard causes nsrcpd Solaris Backup on page 111 process to hang LGTsc28262 NetWorker Server may take a long time to restart if size of media management Windows Backup on page 112 database is very large LGTsc08220 Limits in NetWorker support for NTFS Windows Backup on page 112 LGTpa88903 Cannot backup two NetWorker clients with the same hostname but different fully All Backup on page 112 qualified domain names FQDNs LGTsc32100 DFS backup failure under certain conditions if VSS is enabled Windows Backup on page 112 LGTsc19011 Savegrp may fail if a client has more than 1116 save sets AIX Solaris Backup on page 113 LGTsc29210 Backups may fail if server parallelism is set to maximum value All Backup on page 113 NW105699 NDMP path to tape cloning fails to clone save sets spanning across two volumes Linux Cloning on page 113 NW105306 Status of aborted clone is not shown under Show Manual Clone History in NMC Solaris Cloning on page 113 NW105684 Path to tape cloning check fails if spanning of first fragment of the source image Linux Cloning on page 113 and destination spanning occur simultaneously during cloning LGTsc31283 Running nsrclone J storage node hangs for any source device type All Cloning on page 114
51. configure and use this feature 20 EMC NetWorker Release 8 0 and Service Packs Release Notes New features and changes Version of Apache server updated to Apache 2 2 17 The NetWorker 8 0 console server software embeds Apache Server version 2 2 17 New compression directive compressasm supported by NetWorker The compressasm directive compresses files so that they use less network bandwidth and fewer volumes The following three types of compression are supported e default NetWorker compression e gzip compression e bzip2 compression For gzip compression specify the gzip argument as in the following compressasm gzip X where Xis a compression level from 0 to 9 If no level is specified the default value is 6 For bzip2 compression specify the bzip2 argument as in the following compressasm bzip2 X where Xis a compression level from 0 to 250 If no level is specified the default value is 0 For both gzip and bzip2 compression levels 0 provides the least compression and as the number increases the more compression is applied Added compression uses more CPU resources and therefore could increase backup times Both gzip and bzip2 compression cannot be used with the aes encryption ASM Consider the following when using compressasm e This ASM does not compress directories e The amount of compression achieved is data dependent This ASM can use considerable CPU resources so its benefits could be limited on low po
52. disabled for save sets to be cloned from the DXi DL3D using NDMP path to tape LGTsc28059 Multiplexing of save sets is not supported for save streams that are to be cloned from the Dxi DL3D with the NDMP path to tape feature Note Only volumes created without multiplexing can be used with the NDMP path to tape feature Workaround Device properties must be set to disable multiplexing capability To disable multiplexing of save sets 1 From NMC on the NetWorker server select Devices 2 For each configured target device on the DL3D or Dxi EMC NetWorker Release 8 0 and Service Packs Release Notes 135 Known problems and limitations a Select Device gt Properties b Click the Configuration tab c Set Target sessions to 1 d Set Max sessions to 1 e Click OK Note Backup performance may be affected by disabling multiplexing of save sets Tapes left in Ejecting state after labelling large number of volumes in a Windows virtual environment LGTsc27571 After labelling a large number of virtual volumes over a large number of virtual drives ina Windows 2008 environment some tapes may be left in the Ejecting state without being removed from the drive Workaround Select Diagnostic Mode within NMC View gt Diagnostic Mode then perform the following 1 Inthe Devices pane highlight the affected library 2 Right click the library and select Properties 3 Click the Advanced tab 4 In the J
53. displays the snapshot information and a new wizard page Specify the Snapshot Policy allows you to create a new snapshot policy Specify the NetWorker Backup Group Select or create the NetWorker group for this configuration Specify the Client Name and CA to en easing grop Type Specify the Backup Configuration Type Specify the Client Backup Options Select Files to Backup Select the Client Properties i Configuration Choose the Backup Group Number Of Snapshots Retain Snapshots Snapshot Expiration Policy Backup Snapshots Figure 9 NMM configuration in Client Configuration wizard From the NMC Configuration tab the Group table displays existing groups with Snapshot enabled for NMM client and existing groups without Snapshots enabled for non NMM client EMC NetWorker Release 8 0 and Service Packs Release Notes 23 Fixed problems Fixed problems This section provides details on fixed bugs for the NetWorker 8 0 releases Information on fixes included in the latest build of NetWorker is available in the Cumulative Fixes document Go to the EMC Online Support site at http support emc com select Support by Product and type NetWorker From the NetWorker page click on Documentation The latest cumulative build can be downloaded from the following link ftp ftp legato com pub NetWorker Cumulative_Hotfixes 8 0 Fixed bugs in release 8 0
54. drive when these conditions exist The drives are accessed by multiple storage nodes through DDS The NetWorker server is unable to communicate with the nsrmmd daemon on any storage node The storage node has loaded or mounted volumes onto shared drives Label tape operation fails on an HP UX platform if CDI is turned on and IBM tape driver is used LGTpa58356 On an HP UX platform a label tape operation fails with this error message if CDI is turned on and an IBM tape driver is used Error while operating on slot 1 write open error drive status is Drive reports no error but state is unknown Workaround To avoid a failed label tape operation turn off CDI The IBM Atape driver version 3 0 1 8 does not display this behavior The EMC NetWorker Hardware Compatibility Guide contains more information and is available at https support emc com 190 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Jukebox fails to allocate enough devices LGTpa58215 When the NetWorker jukebox control command nsrjb attempts to access an eligible drive to complete a NetWorker service daemon nsrd task the drive reports as busy This error message is displayed Error nsrd Jukebox xx failed cannot allocate enough devices Workaround Wait for the eligible drive to become free and retry the operation If the problem persists contact EMC Technical Support Entering the inquire command
55. exist on system fixed in NetWorker 8 0 SP2 NW133360 During backup of a Windows 8 Beta system the VSS System Writer reports that some files folders are missing or returns a message indicating that the folder requires protection However these folders do not exist on the system The following is an example of one of the missing folders SystemRoot Windows ServiceProfiles LocalService AppData Roaming Microsoft Crypt o When these folders are not found on the system the backup fails This problem affects the VSS SYSTEM FILESET component of system state for WinDR backups DISASTER_RECOVERY 44 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Workaround Modify the Backup command field in the Apps amp Modules tab of the client resource in NMC to contain the following string save a ignore all missing system files yes The warning messages regarding missing System Writer files folders continue to display in the NMC message notifications however the missing files are now ignored and the backup completes successfully This workaround only applies to System Writer files VSS SYSTEM FILESET Cloning and staging problems and limitations Backup fails for certain save sets when VSS is disabled NW128078 When VSS is disabled VSS OFF on Windows 7 Windows 2008 and later versions of the Windows operating system VSS backups will not occur and backing up the following save sets
56. for Devices configures all devices as a regular storage node device All Devices on page 161 and Media LGTscO1446 The Virtual Jukebox attribute for a CDL virtual tape library is not automatically All Devices on page 161 set after upgrading to release 7 4 and Media LGTsc10295 dedup recover sessions do not display in the NMC GUI All GUI on page 162 LGTscO08756 Text searched for in the NetWorker Console Help program does not get Solaris GUI on page 162 highlighted correctly if using JRE 1 5 x for Asian languages LGTsc00365 On HP UX the NetWorker Server window does not appear All GUI on page 162 LGTscO1115 Cannot copy and paste Japanese characters using NMC All GUI on page 162 LGTpa95162 Newly created groups are not displayed by the NetWorker Console GUI after Linux AIX GUI on page 162 moving system date back in time Solaris HP UX Tru64 UNIX LGTpa96168 Cannot launch NetWorker Console Help program on Solaris 10 with a JRE earlier AIX Solaris GUI on page 163 than version 1 5 0_09 HP UX Tru64 UNIX LGTsc16831 For Microsoft Windows ensure that the HomeBase Agent software installed in Windows Installation on page 163 the same installation path as the NetWorker software LGTsc18641 Before restoring the base profile manually edit the fields in the Linux Windows Installation on page 164 recovery configuration xml file Solaris LGTsc18925 Unable to launch the N
57. for a NetWorker client resource yields these results DISASTER_RECOVERY save set Backup fails at the beginning of backup operation e VSS SYSTEM STATE save sets Backup fails e VSS SYSTEM STATE save sets and volume save sets Volumes are backed up but VSS save sets fail ALL save set Backups fail Command line problems and limitations Bootstrap data that is recovered after executing mmrecov does not display in mminfo output NW140815 The bootstrap data that is recovered after executing mmrecov does not display in the mminfo command output The media database is backed up as part of the bootstrap and that save set information is saved in the online media database the media database recovered from a bootstrap is from a point in time before that same bootstrap save set information was added to the media database Inquire command does not detect iSCSI based VTL on Solaris 11 x64 VM NW138634 Running the inquire command from a NetWorker server with an iSCSI based VTL configured on a Solaris 11 x64 bit VM fails to detect the drives slots and tapes assigned in the iSCSI VTL EMC NetWorker Release 8 0 and Service Packs Release Notes 45 Known problems and limitations nsrgrpcomp does not produce group completion summary or print completion reports NW130706 Specifying the nsrsgrpcomp command with the S option for the group completion summary report or the C option for the print completion message does not produce t
58. if files are marked for recovery There are files marked for recovery OK to ignore the marked files Cancel to stay with the current browse time OK Cancel Unmark files for recovery before attempting to change the browse time 198 EMC NetWorker Release 8 0 and Service Packs Release Notes Internationalization support Internationalization support These sections describe important notes and tips pertaining to the internationallization support for the NetWorker release Additional information on support for internationalization can also be found in the NetWorker Administration Guide in the NetWorker Server Management chapter Locale and Code Set Support NetWorker software does not support locales defined by your operating system or code sets that remap characters having special meaning for filesystems Depending on the filesystem these special characters can include the forward slash the backslash the colon or the period De_DE 646 is an example of one unsupported locale NetWorker software might function normally in such an environment but might not function normally if the locale is changed the previously existing indexes can become invalid Localization support These sections describe important notes and tips pertaining to localized NetWorker releases Important notes and tips The NetWorker 8 0 software supports language packs which can be installed as part of the NetWorker installation proce
59. if the target system for recovery has more disks than the system originally used for backup the recovery may fail Workaround From the System Recovery Summary window click Options and insert p in the Additional Options field Save set consolidation not supported for Data Domain devices configured on Windows 2008 NW124548 Save set consolidation is not supported on a Windows 2008 system that is configured with Data Domain devices Resource pool path uses forward slash for path separator instead of backward slash NW121933 When specifying the resource pool path for a disaster recovery the path uses a forward slash as the path separator instead of a backward slash For example if there is a resource pool hierarchy where resource pool2 exists within resource pool1 you must use a forward slash as path separator for example resource pool1 resource pool2 NetWorker 7 6 Service Pack 1 Table on page 86 identifies problem issues and limitations discovered in NetWorker 7 6 Service Pack 1 The known limitations are separated into the following categories e Backup problems and limitations on page 88 CLI problems and limitations on page 91 e Cloning and Staging problems and limitations on page 92 e Configuration problems and limitations on page 96 e Devices and media problems and limitations on page 98 EMC NetWorker Release 8 0 and Service Packs Release Notes 85 Known problems and limitatio
60. limitations descriptions NDMP save sets in status recyclable are not recoverable LGTpa65644 NDMP save sets cannot be recovered if they are in the status eligible for recycling This error message appears Failed save set not recoverable Workaround Set the status of the save set to recoverable More information on changing the status of a save set to recoverable is provided in the nsrmm and mminfo entries in the NetWorker Command Reference Guide or the UNIX man pages Preventing duplicate filenames during recovery LGTpa48556 Because of the case sensitive nature of Portable Operating System Interface POSIX compliance NetWorker software can restore a file when another file exists with the same name but different case For example if the FILE1 DOC file exists on the target client restoring file1 docfile can result in two files with the same name but different case The contents of the two files may or may not be the same To avoid this problem disable POSIX compliance by setting this system environment variable NSR_DISABLE_POSIX_CREATE YES EMC NetWorker Release 8 0 and Service Packs Release Notes 197 Known problems and limitations The Windows online help contains detailed instructions about setting system environment variables Windows error message during automated system recovery LGTpa48322 Due to a problem in Windows XP Professional and Windows Server 2003 this error message may appear when you sta
61. location and then use the latest VMware Standalone Converter 4 x to perform a restore to ESX VC SSR disaster recovery of SuSE Linux Enterprise Server 11 VM fails with P2V error NW118200 Performing an SSR disaster recovery of an SLES Enterprise Server 11 VM fails with the following error winworkr Restore failed with error P2VError UFAD_SYSTEM_ ERROR Failed to find conversion from sles11 to type vim vm GuestOsDescriptor GuestOsIdentifier Workaround Perform disaster recovery to a staging location and then use the latest VMware Standalone Converter 4 x to perform a restore to ESX VC EMC NetWorker Release 8 0 and Service Packs Release Notes 105 Known problems and limitations NetWorker 7 6 Vmxnet3 adapter changes to e1000 adapter during VM recovery NW118486 When performing a Single Step recovery of a VM a vmxnet3 network adapter gets changed to an e1000 network adapter Workaround Perform disaster recovery to a staging location and then use the latest VMware Standalone Converter 4 x to perform a restore to ESX VC NetWorker cannot use mapped drive for VCB mount point NW113740 Attempting to use the VCB mount point on a CIFS share mapped drive fails with an error indicating that the device is not a writeable volume Workaround Back up to the VCB mount point on the local disk instead of the CIFS share Table 16 on page 107 identifies problem issues and limitations discovered in NetWorker 7 6 The kno
62. on page 125 restore LGTsc31164 nsr resource takes default values if invalid application information inputs are Windows VCB on page 125 provided for the proxy server LGTsc30927 GPT disks are not supported for single file recovery SFR Windows VCB on page 125 LGTsc31190 Single file recovery SFR cannot be performed on disks with no drive letter Windows VCB on page 125 LGTsc31499 Single file recovery SFR is not supported for VM s configured with dynamic disks Windows VCB on page 126 LGTsc31545 Memory footprint for nsrvcb_save is huge during VMware backups Windows VCB on page 126 LGTsc31562 VM should be in the powered on state for the first backup Windows VCB on page 126 LGTsc31575 Shared folder settings are not restored from a file level restore on the VM Windows VCB on page 126 LGTsc31651 Any system changes to the VM requires a full backup Windows VCB on page 126 LGTsc31735 Save set consolidation is not supported for VCB backups Windows VCB on page 127 LGTsc31737 No directives are supported for VCB backup when save set is FULL and the Windows VCB on page 127 level is FULL LGTsc31971 Backup of a powered off VM is only possible if the VM was turned off gracefully Windows VCB on page 127 NW110377 Secure Storage Library not initialized during Lockbox entry creation due to HP UX General on page 127 missing library fixed for the 7 6 Service P
63. option scanner works correctly without errors 34 EMC NetWorker Release 8 0 and Service Packs Release Notes NetWorker 8 0 SP1 and later Known problems and limitations Table 11 on page 35 identifies problem issues and limitations discovered in NetWorker 8 0 SP1 and later Table 11 Limitations discovered in NetWorker release 8 0 SP1 and later Operating Issue number Description of limitation system affected Product feature NW148067 Microsoft VSS backups may contain inconsistent data that cannot be Windows Backup esg135000 restored due to a Microsoft reported issue in the Windows Volume on page 36 Shadow Copy framework NW139407 NMM Exchange FULL save sets change to recoverable while dependent Windows Backup esg133843 incrementals are still browseable on page 36 NW147213 Avamar deduplication backups of VADP clients fail for non NTFS All Backup on page 37 partitions dynamic disks Linux Novell clients fixed in NetWorker 8 0 SP2 NW137173 Backup and recovery of RDM disks not supported Windows Backup NW131061 on page 37 Optimized backup of Data Deduplication volumes not supported Windows Backup NW145009 VSS NSR_SYS_WRITER_WIN32_SERVCOMP_USER yes command only Windows Compatibility on page 38 supported for Windows Server 2012 clients on NetWorker NW145942 VDDK 5 0 not compatible with Windows 2012 Windows Compatibility on pa
64. precommand and post command contains any non ASCII characters When editing the lt group name res file for the savepnpc command the use of UTF 8 BOM characters is unsupported Some text editors such as Windows Notepad include UTF 8 BOM at the beginning of the file You need to create a UTF 8 encoded file without the UTF 8 BOM If you use a text editor that includes UTF 8 BOM characters use a hex editor to remove the first 3 bytes in the UTF 8 encoded file The UTF 8 BOM character is 3 bytes long and the value is Oxef Oxbb Oxbf EMC NetWorker Release 8 0 and Service Packs Release Notes 153 Known problems and limitations Restrictions associated with the ZFS file system LGTsc00850 The following are restrictions associated with the ZFS file system e Only a root user with full access to ZFS directories may recover files ZFS files can be restored to a UFS file system When restoring ZFS files to a UFS file system only the permission information is retained the access control entries are not retained Ifa non root user attempts to recover a ZFS file the recover operation will core dump e ZFS snapshots and the files in ZFS directories are not backed up or restored when restoring the original files File systems must be explicitly specified in the client s save set attribute e Backup and recovery of raw partitions on Solaris ZFS file systems is unsupported CLI problems and limitations descriptions The contents of the opt v
65. recovery failure occurs All NetWorker Module for Microsoft Applications NMM builds in use with the following NetWorker server products are affected NetWorker 8 0 0 6 and earlier NetWorker 8 0 1 0 e NetWorker 7 6 SP5 and earlier including NetWorker 7 6 4 x Workaround EMC strongly recommends upgrading your NetWorker server software to the following versions 36 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations NetWorker 8 0 0 7 or later NetWorker 8 0 1 1 or later NetWorker 7 6 5 1 or later The cumulative hotfixes can be downloaded directly from the EMC ftp site ftp ftp legato com pub NetWorker Cumulative_Hotfixes Avamar deduplication backups of VADP clients fail for non NTFS partitions dynamic disks Linux Novell clients fixed in NetWorker 8 0 SP2 NW147213 Avamar deduplication backups fail for VADP clients with dynamic disks non NTFS partitions and for VADP clients on Linux and Novell all of which do not support incremental backups with VADP Backup and recovery of RDM disks not supported NW137173 NW131061 NetWorker does not support backup and recovery of Virtual compatible raw disks RDM During NetWorker backup of a VM no RDM related information is backed up and no RDM disks data are restored upon VM recovery If RDM disks are required they must be reattached after the recovery Note If reattaching RDM disks after recovery make note of all LUNs
66. reinstall on the client VMware tools required when performing backups on VM When performing backup operations on a VM VMware tools must be installed in order for the backups to complete Update enablers automated when license expires At the completion of a successful installation when the NetWorker server starts a check occurs to determine whether an Update enabler is required If an Update enabler is required the enabler is added automatically After the update enabler is added the NetWorker server generates an alert and displays the alert in NMC and in nsrwatch to notify that this enabler needs to be authorized within 45 days 216 EMC NetWorker Release 8 0 and Service Packs Release Notes Installation Note If you are upgrading from a 7 5 x release to 7 6 an update enabler is not generated and not required If you are upgrading from any release previous to 7 5 to release 7 6 the update enabler is auto generated However the enabler indicates Update enabler for 7 5 and will need to be authorized for a 7 6 server within 45 days Java not included with the NetWorker software Java is not included with the NetWorker install When installing the Console server software a minimum JRE version of 1 6 is required depending on the operating system Java is required to run the Console GUI but is optional for the NMC server If you do not have the required Java version installed go to the Java website to download and ins
67. replaces the character with a Man pages are displayed based on the locale setting for a specific language The following EUC locales are supported e Chinese EUC CN e French ISO8859 15 e Korean EUC KR e Japanese EUC JP If the locale is not set to a specific language matching an installed language pack the man pages will be displayed in English Table 20 on page 201 lists the supported locales Table 20 Supported Locales page 1 of 2 Operating system Language Windows Solaris HPUX AIX Linux English English OS Default OS Default OS Default OS Default Locale Locale Locale Locale French French UTF 8 UTF 8 UTF 8 UTF 8 France IS08859 1 IS08859 1 IS08859 1 IS08859 1 IS08859 15 IS08859 15 IS08859 15 IS08859 15 Japanese Japanese UTF 8 UTF 8 UTF 8 UTF 8 apan EUC JP EUC JP EUC JP EUC JP S JIS S JIS EMC NetWorker Release 8 0 and Service Packs Release Notes 201 Localization support Table 20 Supported Locales page 2 of 2 Operating system Language Windows Solaris HPUX AIX Linux Chinese Chinese UTF 8 UTF 8 UTF 8 UTF 8 China EUC CN EUC CN EUC CN EUC CN GB18030 GB18030 GBK GBK BIG5 BIG5 Korean Korean UTF 8 UTF 8 UTF 8 UTF 8 Korea Note Localization is not supported on the Mac OS Tru 64 or SGI platforms Changing the Locale in the NMC GUI There are three conditions for the displayed textual elements messages dates time and numbers in t
68. save sets fails to rehydrate the save sets located on an Avamar replication node Instead the nsrconsolidate output indicates that the primary Avamar server was used as the source for rehydration HP ONCPlus package required on HP UX 11 31 ia64 and HP UX PA RISC to perform Data Domain operations NW139511 Data Domain device operations such as labelling of a Data Domain volume fail for NetWorker on HP UX 11 31 ia64 and HP UX PA RISC due to a dependency on an updated version of the HP ONCPlus Open Network Computing package Workaround Upgrade the HPUX ONCPlus package which contains the NFS client to 11 31 06 or later ONCPlus can be downloaded from HP at https h20392 www2 hp com portal swdepot displayProductInfo do productNumber ONCplus Use GMT time zone if failure occurs when specifying Maximum time values for browse retention and expiration policies NW137717 When the maximum browse retention or expiration policy times specified in the command line are set close to the maximum allowable in a time zone other than GMT NetWorker might not allow these times If this is the case an error occurs similar to the following for a local time zone 4 hours east of GMT save y 01 01 2039 03 59 59 test txt 5803 save invalid retention time 01 01 2039 03 59 59 Workaround Use the GMT time zone to specify these time values For example in the above instance the line should be specified as save y 12 31 2038 2
69. size used by the NMC application 1 On the Console server host open the gconsole jnlp file in a text editor The gconsole jnlp file is located in Console_install_dir web 2 Increase the default max heap size value from 700MB to 1400MB For example lt resources gt lt j2se version 1 6 initial heap size 64M max heap size 1400M gt Note To provide meaningful query results and to reduce the chance of encountering this error narrow the save set search criteria by specifying selection parameters Cannot dismiss events in the events table until the event is resolved LGTsc12061 Events cannot be dismissed or hidden in the events table until the event is resolved or has finished A user cannot be a member of more than 512 groups LGTsc08415 A user cannot be a member of more than 512 groups when running any operation with NetWorker If the user is a member of more than 512 groups the following message appears Maximum number of groups exceeded some groups may be dropped from the credential Number of groups the user belongs to XXX maximum number of groups supported 512 EMC NetWorker Release 8 0 and Service Packs Release Notes 137 Known problems and limitations Installation problems and limitations descriptions NetWorker installation directory path longer than 160 characters returns error but installation still completes successfully LGTsc17805 In Windows 2003 when a NetWorker installation directory p
70. software installation on page 20 e Updated version of Sybase SQL Anywhere on page 20 e Preference given to read only devices for recovery on page 20 e Ability to rollover the daemon raw file in real time on page 20 e Version of Apache server updated to Apache 2 2 17 on page 21 e New compression directive compressasm supported by NetWorker on page 21 e Passwords no longer used in command line arguments on page 21 e New option VSS_ALLOW_DEFAULT_PROVIDER on page 21 e VSS OFF option to completely disable VSS on page 22 e Idle Device Timeout default value changed to 10 minutes on page 22 e Persistent device names can now exceed 1024 SCSI devices on Linux on page 22 e Support for enabling of SELinux on Linux platforms on page 22 e Checkpoint restart backups for NDMP client on page 22 e NMM 2 3 not supported with NetWorker 8 0 on page 23 e NMM client configuration support in NMC Client Configuration wizard on page 23 NetWorker 8 0 introduces a new feature to optimize data read performance from the client system during standard file system backups While NetWorker 7 6 and earlier used fixed 64KB blocks while reading files from a client NetWorker 8 0 introduces an intelligent algorithm which chooses an optimal block size value in the range of 64 KB and 8 MB based on the current read performance of the client system This discovery occurs during the actual da
71. stuck tape AIX Solaris HP UX Devices on page 189 Tru64 UNIX Linux and Media 178 EMC NetWorker Release 8 0 and Service Packs Release Notes Table 19 Limitations discovered in NetWorker releases previous to 7 4 page 3 of 4 Known problems and limitations Operating system Product Issue number Description of limitation affected feature LGTpa66565 Volume retention information does not apply to volumes that contain All Devices on page 189 snapsets and Media LGTpa50485 Increase the value of the save mount timeout attribute when auto media All Devices on page 190 management is enabled and a corrupt tape is encountered and Media LGTpa45470 Volume remains in the tape drive if the storage node nsrmmd is not All Devices on page 190 responding in a shared drive environment with DDS and Media LGTpa37996 The nsrjb L and I operations fail with an Exabyte Mammoth 2 tape drive AIX Solaris HP UX Devices on page 191 with Fibre Channel device Tru64 UNIX Linux and Media LGTpa58356 Label tape operation fails on an HP UX platform if CDI is turned on and IBM All Devices on page 190 tape driver is used and Media LGTpa58215 Jukebox fails to allocate enough devices Windows Devices on page 191 and Media LGTpa50089 Entering the inquire command during tape activity causes a device error Windows Devices on page 191 a
72. take a long time in the French locales on Solaris Localizatio on page 204 Solaris n LGTscO3894 Garbled characters may appear in the NetWorker Console GUI font list on Solaris Localizatio on page 205 Solaris n LGTsc0O2814 Problem with highlighted text in the NetWorker Console Help program after Solaris Localizatio on page 205 performing a search using JRE 1 5 x for Asian languages n LGTpa88887 Entering non ASCII characters in NetWorker user interfaces All Localizatio on page 205 n LGTpa92833 Non ASCII save set names are displayed incorrectly in nsradmin visual mode on Linux Localizatio on page 205 Linux n LGTsc16423 nsrbmr does not give proper error messages under certain conditions Linux Windows Messaging on page 166 Solaris LGTsc17737 Error message does not display for annotations with similar characters at end Windows Messaging on page 167 LGTscO8054 Erroneous error message may be generated by Linux operating systems when Linux Messaging on page 167 performing an I O to a volume LGTsc08978 New pdksh package required on SuSE 10 x86 Linux Messaging on page 167 LGTsc03478 Incorrect error message reported when starting the NetWorker console on Red AIX Solaris Messaging on page 168 Hat 64 bit Enterprise Server 4 HP UX Tru64 UNIX LGTsc06288 Error states you need to perform an uninstall when updating from NetWorker All Messaging on page 168 7 2 2 32 bit to
73. the host network interface run the ipconfig command from the host s command line In the following example the host named geo1 has a network interface named ethO which has a Scope Link address of fe80 2c0 4ff fe68 c24 64 geol gt ifconfig etho Link encap Ethernet HWaddr 00 C0 4F 68 C2 4F inet addr 192 168 0 1 Bcast 10 5 163 255 Mask 255 255 254 0 inet6 addr 3ffe 80c0 22c 74 2c0 4ff fe68 c24 64 Scope Global inet6 addr e80 2c0 4f e68 c24 64 Scope Link inet6 addr 2001 abcd 0 1001 2c0 4ff fe68 c24 64 Scope Global UP BROADCAST RUNNING MULTICAST MTU 1500 Metric 1 RX packets 137451625 errors 0 dropped 0 overruns 0 frame 0 TX packets 13840698 errors 0 dropped 0 overruns 0 carrier 0 collisions 0 txqueuelen 1000 RX bytes 1834082191 1749 1 Mb TX bytes 69705018 66 4 Mb Interrupt 19 Base address 0xdc00 Workaround Add the Scope Link address of the host network interfaces to the etc hosts file on the affected NetWorker client The following example shows how an entry in the etc hosts file might appear Scope Link address fe80 2c0 4ff fe68 c24 geol fss dcp com geol Restore problems and limitations descriptions Recovering client file index fails if NDMP attribute is selected on client resource LGTsc24329 Recovering the client file index for a NetWorker client will fail if the NDMP attribute is set on the client resource EMC NetWorker Release 8 0 and Service Packs Release Notes 141 Known problems and limitation
74. the raw devices under the physical node s index 1 Edit the client resource for the virtual client a Update the save set list to include the raw device for example M b For the Backup Command attribute set the following value to force the save sets go to the correct index save c virtual_client_name c Create a directive using rawasm for example rawasm M 2 Onall nodes in the cluster create the pathownerignore file Ensure that the pathownerignore file is created in the NetWorker installation directory for example c Program Files EMC NetWorker nsr bin Broker connects to first available storage node if no device or mmd available on first host LGTsc19676 If there is no device or mmd available on the first host in the affinity list the broker continues through the affinity list until the first available storage node is located Since the broker is not designed for file and AFTD devices it does not recognize that the volume and the device are inseparable for example the broker could request an AFTD volume to be mounted on a different host This is only a problem with stand alone devices because volumes are not associated with storage nodes Workaround To work around the problem assign different devices to different pools If the volume is not in a jukebox the server has no way of knowing which volume can be mounted on which storage node EMC NetWorker Release 8 0 and Service Packs Release Notes
75. up when Windows VMware support on page 83 recovery is stopped NW118382 Remove snapshot operations are triggered when DR is started with Windows VMware support on page 83 winworkr or from the command line NW127613 VSS SYSTEM FILESET save set may fail to back up the boot configuration Windows Windows support on page 83 data properly NW127617 DISASTER_RECOVERY save set may fail to back up the BCD properly Windows Windows support on page 84 NW126617 Windows disaster recovery offline restore logs may be temporarily Windows Windows support on page 85 unavailable for browsing NW123457 Windows Disaster recovery may fail if target system has more disks than Windows Windows support on page 85 the original system NW124548 Save set consolidation not supported for Data Domain devices configured Windows Windows support on page 85 on Windows 2008 NW121933 Resource pool path uses forward slash for path separator instead of Windows Windows support on page 85 backward slash Backup problems and limitations Savegroup may fall back to agentassistd indirect save NW128451 A savegroup may fall back to agent assistd indirect save due to an authentication issue between the NetWorker client and server EMC NetWorker Release 8 0 and Service Packs Release Notes 59 Known problems and limitations Workaround Perform the following steps to resolve this issue 1 Add the hosts file entry in th
76. use the e exc ude file option to exclude NDMP file system files and directories during a recover operation If the e exclude file option is used with the recover command during a NDMP file system recover operation the specified files listed with the e exc ude file option will not be excluded from the recovery and the following message will appear Total files excluded in the exclusion list is 0 EMC NetWorker Release 8 0 and Service Packs Release Notes 155 Known problems and limitations No filename checks for remote clients when using the e exclude file option with a directed recovery operation LGTsc19405 The NetWorker software does not validate specified exclude filenames when the e exclude file option is used with a remote client during a directed recovery operation The validation will not be performed because the specified exclude file is present on the target client when the recovery is invoked If the e exclude file option is used with a local recover operation the NetWorker software validates the specified exclude filename If the file does not exist an error message appears This validation is limited to only local recover operations Cannot view log files created on a Windows on UNIX with the nsr_render_log command LGTsc10665 When log files created on Windows operating systems are viewed on a UNIX operating system using the nsr_render_log command nsr_render_log core dumps View the log files created on a Wi
77. use the CLI cluster command on the cluster to set the nsrdir value For example cluster res networker priv NsrDir I nsr Running the Linux 64 bit package with the 2 6 x kernel may result in crashes LGTsc06585 A compatibility issue with libc and pthreads libraries on Linux 2 6 kernel based environments causes problems when running the 64 bit package for Linux on platforms built on the 2 6 x kernel for example RedHat AS 4 and SuSE SLES 9 Although operation may be normal at first continued use of the 64 bit package with a 2 6 x kernel may result in crashes of various programs Use the 32 bit package when running with a 2 6 x kernel Running a 32 bit package instead of the 64 bit package should have no operational impact The 64 bit package can still be used for kernel version 2 4 Linux variants such as RedHat AS 3 and SuSE SLES 8 158 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Devices and Media problems and limitations descriptions For Microsoft Windows Server 2008 raw devices are not saved under the virtual client s index LGTsc19241 When performing a savegroup of save set All for the virtual client raw device are excluded from the backup list even when directives are used When a backup of the raw device is performed from the command line the raw device is saved under the physical host s index rather than the virtual client s Workaround To fix the problem and back up
78. 047 winworkr Retore failed with error P2VError IMPORT_DEST_INSUFFICIENT_SPACE The previous error message was generated because there was insufficient space in the staging location that was specified for the single step recovery Single step recovery of a full virtual machine some messages are non standard LGTsc27063 During the single step recovery of a full VMware virtual machine some messages may appear to be non standard These messages are generated by the VMware converter product The following is an example of such messages 2009 02 17 14 27 37 380 Libs 4380 info HOSTINFO Seeing Intel CPU numCoresPerCPU 4 numThreadsPerCore 1 2009 02 17 14 27 37 380 Libs 4380 info HOSTINFO This machine has 2 physical CPUS 8 total cores and 8 logical CPUs 2009 02 17 14 27 37 802 Libs 4380 info System libeay32 d11 library is older than our library 90709F lt 9070AF 2009 02 17 14 27 49 850 Libs 4380 warning SSLVerifyCertAgainstSystemStore Subject mismatch VMware vs 10 31 236 60 2009 02 17 14 27 49 850 Libs 4380 warning SSLVerifyCertAgainstSystemStore The remote host certificate has these problems The host name used for the connection does not match the subject name on the host certificate A certificate in the host s chain is based on an untrusted root 2009 02 17 14 27 49 850 Libs 4380 warning SSLVerifyIsEnabled failed to open the product registry key Assuming verification is disabled LastErr
79. 04883 Cloud backup devices and partial save sets All Backup on page 90 NW121894 nsrclone with d option ignored when used to specify destination storage node All CLI on page 91 for writing save sets or when target clone pool has media type required DD NW118223 Scanner i does not rebuild media indices All CLI on page 91 NW118064 AFTD capacity displayed in kb instead of in output for mminfo m All CLI on page 91 NW114937 nsrls m option may not list media database statistics Linux CLI on page 92 NW119530 Path to tape when spanned save Set is cloned from media type with smaller All Cloning on page 92 block size to media type with larger block size recovery from media type with and larger block size fails Staging NW119156 Cloning fails when Data Domain or NDMP save set of a client is encountered and All Cloning on page 92 there is no client resource on the NetWorker server and Staging NW118255 Device status continues to display as active after cloning operation terminated Windows Cloning on page 93 and Staging NW118893 Clone controlled replication with nsrclone may revert to a regular clone if the All Cloning on page 93 NetWorker server s primary host name is not specified and Staging EMC NetWorker Release 8 0 and Service Packs Release Notes Table 15 Limitations discovered in NetWorker release 7 6 Service Pack 1 page 2 of 3 Known problems and limi
80. 159 Known problems and limitations Cannot create an advanced file type device on a remote storage node device LGTsc11158 If the nsrmmd daemon has not started on the storage node creation of an advanced file type device AFTD on the storage node will fail because the nsrmmd daemon cannot validate the AFTD path Workaround If this issue is encountered either e Select No to the Verify path prompt when the AFTD is being created then manually label the device e Attempt to create the AFTD again VMware Consolidated Backup 1 0 x is not supported on Windows Server 2003 Enterprise Edition x64 Service Pack 2 LGTsc10950 VMware Consolidated Backup 1 0 x is not supported on Windows Server 2003 Enterprise Edition x64 Service Pack 2 NetWorker becomes unresponsive when attempting an invalid clone operation LGTsc06358 You cannot put multiple instances of the same clone onto a single volume NetWorker should prevent the operation and provide an error message Instead if this operation is attempted NetWorker becomes unresponsive Workaround Ensure that multiple instances of a clone are placed on different volumes Cannot query UNIX non ASCII save sets in NMC LGTsc01923 Because of differences between the encoding used to create non ASCII save sets on UNIX platforms and the encoding used by NMC to query the media database using the Query Save Set window to query for non ASCII save sets that were created on UNIX plat
81. 3 Issue number Description NW145454 Improper flow of control when using local directive NW144230 Unknown host error returned when nwrecover started from NMC NW140787 Mminfo reports NDMP save sets with more files than on actual file system and in index NW145834 Save Set All cannot be performed for NDMP clients NW141010 NMC dbsrv12 process goes into a defunct state on SUSE Linux x64 v 11 SP 2 NW145349 Nsrexecd crashes after attempting to start the other NetWorker server daemons on AIX 6 1 NW141977 VADP Client backup always runs a full Image level backup NW144713 Unable to do FLR backups for VMs with no drive letters assigned to a partition NW146617 Nsrvadp_save exe Faults on LIBVMDK dll Dump Review NW145197 Version mismatch messages repeated in daemon log when NetWorker server is clustered NW146508 Volumes marked VL_DIRTY do not mount operation repeats continuously NW146764 NetWorker Recover app core dumps when displaying some folders NW125800 Virtual compatible raw disk restored as local virtual disk NW133350 Nsrmmd core dumps occasionally during scheduled cloning operation EMC NetWorker Release 8 0 and Service Packs Release Notes 27 Fixed problems 28 Table 4 Fixed in NetWorker Release 8 0 SP1 page 2 of 3 Issue nu
82. 3 59 59 GMT test txt If you specified policy times using a time zone other than GMT and no error occurred this change is not necessary Note The UNIX man page for nsr_getdate this man page also applies to Windows provides more information on general date input issues under the BUGS section in the man page EMC NetWorker Release 8 0 and Service Packs Release Notes 47 Known problems and limitations Read only device of AFTD not mounted if AFTD configured on pre NetWorker 7 6 SP3 server using NetWorker 8 0 storage node NW136874 When an AFTD is configured on a NetWorker server previous to NetWorker 7 6 SP3 using a NetWorker 8 0 storage node the read only device of the AFTD does not get mounted Workaround The read only device must be mounted manually LDAP configuration wizard shows all NetWorker servers managed by NMC instead of only NetWorker 8 0 servers NW138470 The Configure Login Authentication page of the NMC LDAP configuration wizard displays a list of NetWorker servers for which the CST configuration can be distributed Only NetWorker 8 0 and later servers should appear in this list however the list currently shows all NetWorker servers managed by NMC Ensure that you select only NetWorker 8 0 and later servers Windows 8 clients cannot be created using Client Configuration wizard NW138408 NetWorker 8 0 does not support creating Windows 8 clients using the NMC Client configuration wizard You must create t
83. 4 C Program Files EMC AutoStart eas54 bin ftPerl C Program Files EMC NetWorker nsr bin nwclust pl Note When performing a new installation of NetWorker 8 0 these steps for upgrading do not apply Follow the instructions for performing a cluster install provided in the EMC NetWorker 8 0 Cluster Installation Guide 66 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Messaging problems and limitations Warning message appears when starting NetWorker services on UNIX NW122342 When starting NetWorker services on a UNIX system a warning message appears if a random number generator PRNGD is not running on the host where nsrexecd is running Workaround Install a random number generator if one does not already exist on the system To check if a PRNGD is running run the following command on a UNIX system ps ef grep prng An output similar to the following appears ganaps bu ffalo tbash2 03 cvs nw_7_6_dev dev nsr server gt ps ef grep prng root 353 1 0 Sep 30 4 18 usr local sbin prngd var run egd pool Performance problems and limitations Latency issues with media database operations NW121129 When a large media database is under heavy load and nsrim is running in parallel latency issues occur with media database operations If several large savegroups are run in parallel with a large number of clients and or savesets the backups may seem to hang or take very long t
84. 476 During the NetWorker installation if the HomeBase Agent 6 4 1 is installed manually the NetWorker client does not recognize the HomeBase path after the installation Upon configuring the client and starting a scheduled backup Profiling fails with the error nsrbmr error Couldn t spawn hba exe gt Workaround Restart the NetWorker services so that nsrexecd recognizes the HomeBase Agent installation Profiling now completes successfully Changes to handling of the nwclust pl script when upgrading to NetWorker 8 0 in an AutoStart 5 4 and later cluster NW119766 Starting from release 5 4 AutoStartTM no longer provides the nwclust pl script The NetWorker 8 0 release includes the script but since the location of the script has changed the lcmap script needs to be updated to point to the new location if you are upgrading from a Networker version previous to NetWorker 7 6 SP2 Workaround Reconfigure the AutoStart cluster so that the generated Icmap Script points to the correct location of the nwclust pl script On UNIX 1 Run networker cluster r 2 Run networker cluster On Windows 1 Run lc_config r 2 Run lc_config More information on cluster configuration is provided in the EMC NetWorker 7 6 Service Pack 2 Cluster Installation Guide The following example shows the generated lcmap script on Windows after the cluster configuration SET FT_DIR C Program Files EMC AutoStart eas54 SET FT_DOMAIN eas5
85. 5010 Quality Pack Depot PHSS_ 37492 Go to http itrc hp com and click patch database to obtain these patches You must provide an appropriate username and login password to download the patches Linux st kernel max devices default configuration By default the Linux st kernel configures a maximum of 128 SCSI tape devices As a result the inquire command and the Scan for Devices operation might not detect more than 128 tape devices To resolve this issue the st module of the Linux kernel must be modified and recompiled to increase the maximum number of allowable st devices created by the operating system to exceed the default value Refer to Linux documentation for details about how to reconfigure rebuild and install the kernel EMC NetWorker Release 8 0 and Service Packs Release Notes 33 Known problems and limitations Known problems and limitations This section describes known limitations found in the entire NetWorker family of releases NetWorker 8 0 SP2 and later on page 34 NetWorker 8 0 SP1 and later on page 35 NetWorker 8 0 on page 41 NetWorker 7 6 Service Pack 3 and later on page 50 NetWorker 7 6 Service Pack 2 on page 55 NetWorker 7 6 Service Pack 1 on page 85 NetWorker 7 6 on page 106 e NetWorker releases previous to 7 6 on page 128 e NetWorker releases previous to 7 5 on page 144 Unless the entry for a known limitation indicates that it
86. 6585 Running the Linux 64 bit package with the 2 6 x kernel may result in crashes Linux Configurati on page 158 on LGTsc19241 For Microsoft Windows Server 2008 raw devices are not saved under the virtual Windows Devices on page 159 client s index and Media LGTsc19676 Broker connects to first available storage node if no device or mmd available on Solaris Devices on page 159 first host and Media LGTsc11158 Cannot create an advanced file type device on a remote storage node device All Devices on page 160 and Media LGTsc10950 VMware Consolidated Backup 1 0 x is not supported on Windows Server 2003 Windows Devices on page 160 Enterprise Edition x64 Service Pack 2 and Media 146 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Table 18 Limitations discovered in NetWorker releases previous to 7 5 page 3 of 5 Operating system Product Issue number Description of limitation affected feature LGTsc06358 NetWorker becomes unresponsive when attempting an invalid clone operation All Devices on page 160 and Media LGTsc01923 Cannot query UNIX non ASCII save sets in NMC AIX Solaris Devices on page 160 HP UX Tru64 and Media UNIX LGTpa93001 Virtual tapes are listed as full after mounting Windows Devices on page 160 and Media LGTpa88188 Scan
87. 8 When upgrading to NetWorker release 7 5 on Windows reboot NMC Windows Upgrading on page 144 LGTsc24329 Recovering client file index fails if NDMP attribute is selected on client resource Windows Restore on page 141 LGTsc27447 Single step recovery of a full virtual machine VCB restore must use Virtual Windows Restore on page 142 Center IP name and password username combination if Virtual Center used for backup LGTsc26268 Single step recovery of a full virtual machine Validation of the VC ESX server Windows Restore on page 142 credentials are validated once the NetWorker recover complete LGTsc22164 Software distribution feature cannot be used to perform upgrade on some Linux Solaris Backup on page 131 platforms LGTsc24483 Low system memory may cause unpredictable results Solaris Backup on page 131 LGTsc15176 VCB backup of multiple virtual machines simultaneously may fail Backup on page 131 LGTsc11447 Hosts file entries for IPv6 must contain localhost before aliases AIX Backup on page 131 LGTsc11274 Backup fails when save set list has a very large number of save sets defined Solaris Backup on page 131 LGTsc21070 Save jobs may terminate prematurely or later than desired if NetWorker server All Backup on page 132 and clients time settings differ LGTsc14530 VCB fails with custom pre freeze script error All Backup on page 132 LGTsc23714 Savegroup initiated
88. 8 Windows Server 2012 and UEFI for Windows NetWorker 8 0 SP1 provides Windows System State and File System backup and recovery support for Windows 8 clients and Windows Server 2012 including non optimized backup and recovery for Windows Server 2012 deduplicated volumes and for UEFl based systems running Windows Optimized backup of data deduplication volumes on Windows Server 2012 is not supported Optimized backup of Data Deduplication volumes not supported on page 37 provides more information Changes to browser and JRE requirements for Windows 8 and Windows Server 2012 in NMC The following browser and JRE version requirements identified in NMC for Windows 8 and Windows Server 2012 can be ignored e Firefox version number 17 0 1 JREversion 1 8 Windows BMR for Windows 8 clients and Windows 2012 server VMware enhancements Windows Bare Metal Recovery BMR is available for Windows 8 and Windows Server 2012 operating systems This support includes a new Windows Bare Metal Recovery wizard in the NetWorker Management Console The VMware integration with NetWorker 8 0 SP1 includes the following enhancements Support for vSphere 5 1 NetWorker 8 0 SP1 supports vSphere 5 1 as part of the NetWorker integration with VMware vSphere 5 1 requires the NetWorker 8 0 SP1 or later client on the VADP proxy Note NetWorker 8 0 SP1 ships with VDDK 5 0 build 427917 The NetWorker Software Compatibility Guide provides an interopera
89. 918 Performing a file by file recovery of a DSA backup from a Data Domain device fails with an error similar to the following nsrndmp_recover NDMP Service Warning These files were not restored Workaround Change the recover mode from client DFA to mmd by creating an empty file named nodirectfile in the following location on UNIX or Windows e UNIX nsr debug nodirectfile Windows NW INSTALL Directory nsr debug nodirectfile For BMR enabled Windows NetWorker clients generating profile information using HomeBase Agent 6 4 fails NW120421 For Windows NetWorker clients if HomeBase Agent version 6 4 has been installed and you have enabled BMR profiling on the NetWorker client profiling generation fails with an error similar to the following HBA hba bat is not recognized as an internal or external command EMC NetWorker Release 8 0 and Service Packs Release Notes 89 Known problems and limitations Workaround Manually create a hba bat file in the same directory where hba exe is located The file should contain the following lines echo off hba exe Glibc 2 3 4 or later required on Linux host in order to run as storage node for Data Domain device NW120031 A glibc 2 3 4 or later library is required by libDDBoost so to initialize the DDCL library on supported Linux systems such as SuSE Linux version 9 If a version earlier than glibc 2 3 4 is installed on the Linux system the system will not be able to run
90. ALLVMFS backup and recover Performance is slow on Windows VMs when multiple disaster recovery sessions are performed simultaneously NW105098 When performing disaster recovery of multiple Windows VMs simultaneously from the same proxy machine the recovery time increases due to VMware VDDK limitation Workaround Perform disaster recovery of multiple VMs in a sequential manner instead of performing recovery simultaneously Stopping the savegroup does not stop the VCB mounter operation NW105095 When you stop the savegroup the VCB mounter does not stop until the operation is completed Workaround Stop the VCB mounter operation manually Savegroup log error message for Hypervisor user without VCB privileges is not descriptive LGTsc30913 The error message that appears if a Hypervisor user attempts a VCB operation but does not have VCB privileges does not fully describe the problem The message indicates nsrvcb_save Error Other error encountered vim fault NoPermission Only full level VCB backups can be performed when Backup renamed directories attribute is enabled Only full level VCB backups can be performed when Backup renamed directories attribute is enabled LGTsc30843 When enabling the Backup renamed directories attribute for a VM client instance you can only perform full level VCB backups You cannot perform incremental and differential file level backups with the attribute enabled EMC NetWorker Release 8 0
91. M is performed using the nbd transport mode in winworkr winworkr terminates The VM still starts up without any impact and the VADP recovery completes successfully DAR recovery does not recover ACL attributes in NetApp NDMP restore NW132405 Direct access recovery DAR or file by file restore does not properly recover the ACL attributes in a NetApp NDMP restore Workaround When restoring ACL attributes enable the DDAR restore and mark the entire directory where the file is located prior to recovering EMC NetWorker Release 8 0 and Service Packs Release Notes 53 Known problems and limitations Note If the recovery involves multiple level backups Networker disables the DDAR restore even if it was manually enabled prior to recovery In this occurs ACL recover may fail To avoid this issue do not to restore from multiple level backups in a single recover session especially if ACL information is required Performing recovery on Solaris 11 as non root user returns error NW131025 Performing a recovery on Solaris 11 as a non root user results in the following error 473 recover emc test eng Permission denied has acl 6555 recover lt return gt will exit Enter directory to browse This error occurs due to hardened security on the zfs file system which is the default file system on Solaris 11 Workaround Modify the sudoers file to allow the non root user group to run any command For example if the group n
92. MC DPA is installed All Configurati on page 134 on 128 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Table 17 Limitations discovered in NetWorker releases previous to 7 6 page 2 of 3 Operating system Product Issue number Description of limitation affected feature LGTsc28059 Multiplexing must be disabled for save sets to be cloned from the DXi DL3D All Devices on page 135 using NDMP path to tape and Media LGTsc27571 Tapes left in Ejecting state after labelling large number of volumes in a Windows Devices on page 136 Windows virtual environment and Media LGTsc27106 Querying large numbers of save sets in the NetWorker user interface may cause Windows GUI on page 137 a Java heap space error LGTsc26673 Inconsistent license information displayed for NDMP Workstation Client Windows Licensing on page 138 LGTsc26980 Non ASCII hostnames are not supported by NetWorker Windows Localizatio on page 204 n LGTsc31111 Savegroup Completion report output contains extra unnecessary information All Messaging on page 139 LGTsc26965 Single step recovery of a full virtual machine some error messages are cyptic Windows Messaging on page 140 LGTsc27063 Single step recovery of a full virtual machine some messages are non standard Windows Messaging on page 140 LGTsc2435
93. MP client an option is now available in the Client Properties window to enable browsing of the NDMP host file system for save set selection To browse the NDMP file system select the NDMP checkbox in the Apps amp Modules tab of the Client Properties and specify a Remote user and password General Apps amp Modules Globals 1 of 2 Globals 2 of 2 Info amp Licen Access Remote user Password Backup Backup command Save operations NDMP NDMP array name Application information Figure 8 NDMP option in Apps amp Modules tab of NMC After performing these actions the Choose Directory dialog box displays containing the NDMP host file system for selection Restricting backup and recover access to a NetWorker server NetWorker 8 0 introduces two new attributes to configure a NetWorker server to not accept any new backup or recover sessions in preparation of a NetWorker daemon shutdown or server reboot Restricting access to the NetWorker server allows you to temporarily take all the storage nodes offline for the purposes of troubleshooting The Restrict backup and recover access to the NetWorker server section in the NetWorker Administration Guide provides further information around how to prevent the NetWorker server from accepting new backup and recover sessions New savegroup failure notification A new preconfigured notification a
94. NDMP backup to a NAS filer the NetWorker software stops responding LGTpa88065 If a connection is lost during an NDMP backup to a NAS filer a connection reset by peer error is written to the daemon log file but the nsrndmp_save ndmp2fh and nsrmmd processes stop responding The tape device also appears in writing mode but stops responding Workaround Stop the nsrndmp_save ndmp2fh and nsrmmd processes by using kill 9I command and restart NetWorker daemons to free the tape device 196 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations The scanner command might stop responding if it encounters an aborted save set backed up to an NDMP device LGTpa74026 The scanner command might stop responding if The scanner command encounters a save set backed up to an NDMP device The save set aborts after the start note is written The last complete save set was backed up to the device and cannot be scanned NetWorker software fails to use tapes preinitialized in NDMP enabled tape devices LGTpa28778 If a new tape is preinitialized in an NDMP enabled tape device the NetWorker software does not use the tape To ensure that NetWorker software uses all tapes in an NDMP tape device e Do not use tapes that were preinitialized in an NDMP enabled tape device e Label preinitialized tapes in a non NDMP tape drive before inserting the tape into an NDMP tape drive or jukebox Restore problems and
95. NetWorker 7 5 64 bit LGTsc02903 NetWorker Management Console may become unresponsive when opened AIX Solaris NMC on page 170 using Exceed HP UX Tru64 UNIX Linux LGTsc19364 Last modified date changed for files recovered to Sun Cluster global file Solaris Restore on page 171 system LGTsc10796 Do not recover identical save sets with different ssids to the same target AIX Solaris Restore on page 171 directory Windows Tru64 UNIX Linux HP UX LGTsc14577 NetWorker interactive recover does not recover the registry and the com regdb Windows Restore on page 172 writers LGTsc11618 Restoring full VM image on ESX server fails Linux Restore on page 172 LGTsc11734 Unable to restore files encrypted with both Microsoft Windows Encrypting File Windows Restore on page 172 System amp AES encryption LGTsc06577 The nwrecover program might fail to launch on a Solaris Sparc V240 server AIX Solaris Restore on page 173 HP UX Tru64 UNIX 148 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Table 18 Limitations discovered in NetWorker releases previous to 7 5 page 5 of 5 Operating system Product Issue number Description of limitation affected feature LGTscO5990 FSRM Disk Quota may not be restored to previous settings after recovery All Restore on page 173 LGTsc20558 After a BMR recovery ope
96. NetWorker Administration Guide provides further details regarding the creation and use of this new file with the appropriate NetWorker environment variables HomeBase agent no longer included in NetWorker software installation In NetWorker 8 0 the HomeBase agent software is not bundled with the NetWorker packages Download the Homebase agent software from the EMC Online Support website and install HomeBase independent of the NetWorker software Updated version of Sybase SQL Anywhere Releases of the NetWorker Console server software previous to NetWorker 8 0 embed Sybase SQL Anywhere 9 The NetWorker Console server 8 0 software embeds Sybase SQL Anywhere 12 During an upgrade of the NetWorker Console server software to 8 0 the NMC database automatically converts to the newer database format The NetWorker 8 0 Installation Guide provides further details to update the NetWorker Console server Preference given to read only devices for recovery In NetWorker 8 0 if the required volume is not already loaded into a device preference is given to mount the volume in an eligible read only device if one is available Ability to rollover the daemon raw file in real time In NetWorker 8 0 a new environment variable provides automatic rollover and truncation of the daemon raw and gstd raw files when these files exceed the maximum defined size The Log file size management section in the NetWorker Administration Guide provides more details on how to
97. Notes 99 Known problems and limitations Workaround Perform the following to remove the volume from the media database and change permissions 1 To remove the volume from the media database run the following nsrmm dy lt volume name on aftd gt 2 Change permissions to 777 by running the following rm rf lt aftd_path gt chmod 777 lt aftd_path gt The device can now be labelled successfully GUI problems and limitations Username password validation may fail using NMC New Device wizard for file system browsing if storage node is UNIX NW120536 When using the NMC New Device wizard to configure an AFTD username password validation for browsing the file system may fail if the storage node is a UNIX host This failure occurs if the system is missing the Pluggable Authentication Modules PAM library or when the rule in the pam conf file etc pam conf for OTHER service is set to deny Workaround If validation fails using the New Device wizard on a UNIX storage node install the PAM package appropriate to your environment if it is not already installed and then modify the pam conf file so that the rule for OTHER service is not set to deny Refer to your operating system s documentation for more information Data Domain systems do not display in NMC Enterprise window or NetWorker Administration Devices window upon reinstalling NMC after a complete uninstall NW120324 When NMC is uninstalled and the NMC database is r
98. Perform one of the following backup operations e Back up the CIFS shares save set a Edit the Client resource for the NetWorker client that is backing up the CIFS share For the Remote User attribute type the username from step one 150 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations For the Password attribute type the password from step one b Use the savegrp command to backup the CIFS shares save set from the command line For example savegrp client_name G group_name e Back up the CIFS shares a Ensure that the NetWorker client is connected to the CIFS share For example Run a command shell that Has a mapped share with net use P_address share Is connected with the username and password that has access to the CIFS share b Use the Save L command to back up the CIFS shares For example Save L How to back up a NetWorker Windows client that has multiple domains that are part of both an AD domain and a DNS domain LGTsc17703 To back up a NetWorker Windows client that has multiple domains that are part of both an AD domain and a DNS domain perform one of the following steps Define the AD domain name which is the Full Computer Name in the NetWorker servers etc hosts file Define the AD domain which is the Full Computer Name in the Active Directory DNS Also on the NetWorker server open the Client resource and add the Full Computer Name in the alia
99. RELEASE NOTES EMC NetWorker Release 8 0 and Service Packs Release Notes P N 300 013 567 REV 10 June 21 2013 These release notes contain supplemental information about the EMC NetWorker 8 0 8 0 SP1 and 8 0 SP2 releases Topics include Revision MStar ss ccsccctceesdcedesdedeceeiva sancaseentdoa day seed ERa A OEE EEE 2 PROG Er ESCO e aaa neice 3 New features and changes sirasini i aaan 3 a ET E E A TE E EE T E crm rer errr A 24 Environment and system requireMents ccccccccccseesssssessssssssssensececeeeeececeeseeseess 30 een problems and Imita ONS sranane ee 34 Intemationalization SUpDOrC isciani iaado beri aa ikiia 199 L calizanon SUPPONE sirrcna EA seer EE 199 Technical NOE Serea R E 206 Documentation E A E OER 212 Metall anoi soin RE ANR E EAE 214 Troubleshooting and getting help crsrsirrreisrorer onnu iaa Se NE nE EENE 218 The installed NetWorker version displays as a four digit number For example the initial release of NetWorker 8 0 SP2 displays as NetWorker 8 0 2 0 when installed NOTICE All new or updated software downloads and product specific technical documentation are available on the EMC Online Support site at support emc com From the Support by Product pages search for NetWorker using Find a Product The product page provides access to all product specific downloads and documentation as well as additional content and tools Revision history Revision h
100. RESTORE_LIMIT environment variable to an appropriate value 2 The value of the NSR_NDMP_RESTORE_LIMIT environment variable determines the maximum number of entries that the recover program can allocate memory to For example if the total number of entries is 3 million then the NSR_NDMP_RESTORE_LIMIT can be set to 50 000 or 1 000 000 but less than 3 000 000 3 Inthe NetWorker Administration window select Recover 4 Select the files to recover and click OK The recovery is divided into multiple recoveries where each has the NSR_NDMP_RESTORE_LIMIT entries successfully recovered in their respective sessions Manually removing data left behind from a partial uninstall of NetWorker software on Microsoft Windows When performing a partial uninstall of the NetWorker software by using the Add Remove Programs option in the Windows Control Panel if Change is selected certain folders files and registry keys remain on the system This occurs when the Remove NetWorker Metadata checkbox was left unselected To remove this data 1 Open Windows Explorer and delete SystemDrive Program Files EMC NetWorker nsr 2 Open the Windows Registry Editor and delete lt HKEY_CURRENT_USER Software EMC NetWorker If Remove is selected the checkbox will not appear and a partial uninstall is performed Client retries setting with VMware Consolidated Backups When using NetWorker software with VMware Consolidated Backups VCB the Client Ret
101. SP2 24 Table 3 on page 24 lists customer reported defects resolved in release 8 0 SP2 Table 3 Fixed in NetWorker Release 8 0 SP2 page 1 of 4 Issue Number Description NW117492 Mixed encoding in nsr_render_log output in Japanese NW139478 The gstd exe service crashes when accessing device configuration NW139795 Cloning sessions in NMC display incorrect size and total size when cloning a large amount of data NW140577 Running the recover command with the q option creates an unnecessary folder in the original location NW141067 nsr logs messages stops updating after a successful NMM backup NW141297 Networker sends cleaning request to a shared tape device even if the device is disabled or in service mode NW141518 nsrd intermittently core dumps after upgrade NW141785 NMDA lotus client backups are rejected with incremental backups after the first full backup NW142397 Ansrvadp_save memory leak occurs with CBT incremental NW142588 Savegrp hangs when connecting to new clients with incorrect RPC version using SSH NW142713 Save Set ALL fails when the variable VSS VSS_ALLOW_DEFAULT_PROVIDER yes is not set on the client NW143236 After upgrade NetWorker selects and distributes the first client s level to other client s of the same name instead of adhering to the multiple instances of the client s schedule NW143414 A nsrvadp_save exe hang occurs after upgrading NW143586 Data Doma
102. SS roll up fix To view more information on the roll up fix and to download the package appropriate to your platform go to the Microsoft knowledge base article at http support microsoft com kb 940349 Features provided with base enablers Table 8 on page 32 lists the features that are available as part of NetWorker base enablers Table 8 Features provided with base enablers Support by edition Networ Workgrou Busines Feature Power k p s Number of included client connections 12 10 8 8 Parallel data streams per NetWorker server 64 32 32 32 Parallel datastreams per storage node 64 32 N A N A Number of physical devices included with base 32 16 4 4 enabler Increase in datazone s devices per storage node 32 16 N A N A license Maximum number of devices 5122 5123 4 4 1 Storage nodes available for additional cost for the Power and Network Editions only 2 Available in NetWorker 7 2 x and later For NetWorker 7 1 x the maximum is 256 3 Available in NetWorker 7 2 x and later For NetWorker 7 1 x the maximum is 256 Additional features available with base enablers Table 9 on page 32 lists the features that are available for support with NetWorker base enablers Table 9 Additional features available with base enablers page 1 of 2 Support by edition Feature Power Network Workgroup Business Additional client connections Yes Yes No No Storage nodes Yes Yes No No Clu
103. SX ESXi version is 4 1 upgrade both the VC and ESX ESXi server to 4 1 Update 1 or later Incremental backup of a VM with image based backups NW121168 For image based backups performing an incremental backup of a VM is not supported after a hardware change OS patch update Service Pack update drivers update or other similar change has been made at the operating system or hardware level on the VM Perform a full image level backup after every change made at the operating system and hardware level on the VM VADP_ and VCB_ application information attributes both supported for VADP implementation NW121068 The new variables introduced with NetWorker 7 6 SP2 for VADP are not compatible with previous NetWorker releases Therefore the VCB_ appinfo variable that was introduced with NetWorker 7 6 is still supported with NetWorker 7 6 SP2 VM cannot be restored to folder Discovered Virtual Machine NW120474 There is currently no option to restore the VM to the folder Discovered Virtual Machine which is the default folder created under each ESX server EMC NetWorker Release 8 0 and Service Packs Release Notes 81 Known problems and limitations vSwitch becomes blank when performing disaster recovery of a VM to an ESX server different than the original server NW120006 If a disaster recovery of a VM is performed to a different ESX server and this ESX server has a virtual switch vSwitch that is different than the original ESX
104. To start the NetWorker Console click the Start link in the line If you have installed JRE 1 6 or later then click here to start NetWorker Management Console from the Mozilla browser Error states you need to perform an uninstall when updating from NetWorker 7 2 2 32 bit to NetWorker 7 5 64 bit LGTsc06288 When updating from NetWorker release 7 2 2 32 bit on x64 to NetWorker 7 5 64 bit an error message is displayed stating that the 32 bit NetWorker software is already installed and should be uninstalled Workaround It is not necessary to do a complete uninstall of NetWorker release 7 2 2 to perform this update Perform a partial uninstall of NetWorker release 7 2 2 32 bit then install NetWorker release 7 5 64 bit to the same location that the 7 2 2 32 bit version was installed Note The 32 bit version of NetWorker release 7 3 x is the only version of 32 bit NetWorker software that is supported on ntx64 NetWorker release 7 4 and later does not allow 32 bit NetWorker to be installed on ntx64 NetWorker support for Novell s OES Linux limitations Limitations to support for Novell s OES Linux with NetWorker are as follows e Metadata modifier field not recovered on page 168 Creating eDirectory backup files for NetWorker backup and recovery on page 169 Creating GroupWise backup files for NetWorker backup and recovery on page 169 IMPORTANT NSS eDirectory backups and GroupWise backups are two unrelated proced
105. a on De Dup Node New files Replication host Size on De Dup Node Workaround To ensure successful backup and recovery operations of Legacy deduplication save sets EMC strongly recommends upgrading the NetWorker client to a version which includes a fix that prevents subsequent backups from encountering this issue For NetWorker 7 6 x upgrade the NetWorker client to NetWorker 7 6 SP2 or later For NetWorker 7 5 x upgrade the NetWorker client to NetWorker 7 5 4 4 or later 68 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Note Additional information regarding the fixes contained in the 7 5 4 cumulative builds is provided in the NetWorker 7 5 x cumulative build document at http powerlink emc com km live1 en_US Offering_Basics Articles_and_Announceme nts NetWorker7_5_CumulativeHotFixes pdf The latest cumulative fixes packages for NetWorker 7 5 and 7 6 can be downloaded from the following locations ftp ftp legato com pub NetWorker Cumulative_Hotfixes 7 6 ftp ftp legato com pub NetWorker Cumulative_Hotfixes 7 5 To manually clean up the expired legacy save sets on the Avamar grid contact NetWorker Support Directed recovery to CIFS share on destination client is not supported NW127028 Directed recovery does not work when the directory specified to relocate the files to on the destination client is a mapped CIFS share Bare Metal Recovery using HomeBase and
106. ack 1 release problems NW105048 NetWorker does not save or recover DFS empty directories Windows General on page 127 problems LGTsc32722 Archived data not properly indexed on MAC OS MAC General on page 127 problems LGTsc30717 NetWorker services might not start due to lock files All General on page 128 problems LGTsc32410 Compression asm does not work with other asms Windows General on page 128 problems Backup problems and limitations AIX deduplication client fails with AVCTL error due to case sensitivity LGTsc30233 Deduplication backup of a NetWorker client on AIX may fail with an AVCTL error This is because client names or domains on the Avamar server are not case sensitive at the creation time but are case sensitive when logging on to a particular domain account 110 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Workaround Keep the same naming convention of client name or domain case sensitive after the first client record creation Savegroup fails when backing up VSS save sets with deduplication enabled LGTsc31729 When backing up the VSS save sets on Windows 2008 with deduplication enabled the savegroup fails with the following error in NMC and the savegroup log upon completion vm20 win 6 VSS OTHER 57803 save Saving with De Duplication enabled vm20 win 6 VSS OTHER VSS OTHER No writers found for this save set VSS OTHER Mu
107. ad existing label after upgrade resulting in mount inventory scanner and label operations failing EMC NetWorker Release 8 0 and Service Packs Release Notes Fixed problems Table 3 Fixed in NetWorker Release 8 0 SP2 page 4 of 4 Issue Number Description NW150521 VADP backups hang at state active NW150851 nsrvadp_save hangs after upgrading the proxy NW151098 nsrexecd may core dump if nsrladb peer information is incomplete LGTpa89142 Savegroup requires time interval option between client retries if backup of a client fails NW134782 Support required for SAS2 HBA on Solaris 10 NW139888 Requirement to allow non root users the ability to browse recover save sets containing ACL metadata associated with root permissions NW144226 nsrcpd should run as continuous daemon from start of Software Distribution until shut down NW146628 No man pages on linuxs390 package NW149588 Cannot recover OSSR_BCDoc xml during disaster recovery fails with error unable to set compressed attribute NW150204 Requirement to support IBM SILO library on Linux NW150714 Adding vSphere 5 0 2 support to VADP solution NW151457 Update libDDBoost so to include BOOST 2 5 2 2 library Fixed bugs in release 8 0 SP1 Table 5 on page 29 lists customer reported defects resolved in release 8 0 SP1 Table 4 Fixed in NetWorker Release 8 0 SP1 page 1 of
108. ame of the non root user is testing make the following change to the sudoers file root ALL ALL ALL Stesting ALL ALL NOPASSWD ALL Any user who is part of the testing group can then perform a recovery VM recovery fails for NBDSSL and hotadd transport modes NW132961 Recovery of a VM in NetWorker fails for the transport mode NBDSSL and for hotadd mode for ESX 5 0 and with VC 5 0 Workaround Before performing the following steps ensure that you delete any snapshots that are active on the VM Do not power on the VM until these steps have been performed 1 Right click the VM and select Edit settings 2 Select the virtual hard disk and select Remove but do notdelete the VMDK Click OK 3 Return to the Edit settings menu and select Add 4 Choose Hard Disk and use an existing virtual disk 5 Associate the new hard disk with the VMDK file then click OK For example use the Add disk pop up window and add the hard disks by pointing them to the correct VMDK file in the datastore 6 Power on the VM 54 EMC NetWorker Release 8 0 and Service Packs Release Notes NetWorker 7 6 Service Pack 2 Known problems and limitations Table 14 on page 55 identifies problem issues and limitations discovered in NetWorker 7 6 Service Pack 2 The known limitations are separated into the following categories Backup problems and limitations on page 59 e CLI problems and limitations on page 60 e
109. anager RSM jukebox configures all devices automatically and picks the most generic device type available For example if you are configuring a 4 mm 20 GB tape drive the RSM jukebox defines the device as a 4 mm type device not 4 mm 20 GB Likewise if you are configuring a DLT8000 device it is configured as DLT Therefore you might not receive the same performance and usage as with a fully defined device Change journal manager problems with multiple servers LGTpa35407 Configuring multiple NetWorker servers to back up a client with Change Journal enabled is unsupported Such a configuration can cause problems in the Change Journal Manager A volume s Change Journal state enabled or disabled is maintained in the client computers registry This key is created the first time the client is backed up with Change Journal enabled If a second NetWorker server backs up the same client while Change Journal is enabled a second registry key is created These keys are named for the NetWorker server that performed the backup For example the following registry keys will be present on a client that is backed up by two servers while Change Journal is enabled for at least one volume HKEY_LOCAL_ MACHINE SOFTWARE Legato NetWorker Change Journal Serverl Server2 If a volume s Change Journal state appears enabled in the Server1 key and disabled in the Server2 key you cannot edit the volume s settings by using the Change Journal Manager
110. and Service Packs Release Notes 123 Known problems and limitations Single step recovery has limitation to restore VMs with thin disks to ESX 4 0 Server LGTsc32604 Due to the VMware Converter 3 0 3 limitation single step recovery always restores the VM with thick disks irrespective of whether the VM was configured with thin disks before Workaround To restore the VM with thin disks to ESX 4 0 first perform recovery to a staging location and then use the VMware Converter 4 x to perform disaster recovery DR with thin disks File level recovery of an encrypted file is not supported LGTsc32380 Due to Microsoft Windows limitation browsable recovery of a NTFS encrypted file to a local file system on a proxy machine is not supported Workaround Share a CIFS folder from the VM and perform a recovery of the encrypted file from the VCB proxy to the CIFS share directly or install NetWorker Client on the VM to recover encrypted file to a local file system of the VM Limitations when performing file level recovery of image level backup The following considerations apply when performing a file level recovery of an image level backup Support for file level recovery from image based backup is available only on Windows e File level recovery is supported only on VMs having Windows OS with NTFS5 file system File level incremental backup of a VM is not supported after a hardware change in the VM Perform a full image level backu
111. ar etc directories are not excluded when the B option is used LGTsc19916 During the HomeBase base profile recovery the exclude NETWORKER file is created in lt hombaseagent install path The B option uses this exclude file and excludes the specified files and directories However the exclude NETWORKER file does not exclude files and directories under the following directories Data from these directories are not recovered from the source to the target system since they might cause issues during the recovery and migration operations e opt e var e etc To recover application files installed under var or opt you must manually recover the data to the appropriate directories for the application To recover configuration files or service binaries under etc you must manually recover those files and directories Also when a file system recover is performed using the recover B option if the extended profile is excluded the profile needs to be recovered separately The profile by default resides on the client in nsta dir HomeBaseAgent history Not all save sets listed after running mminfo command with dedupe option LGTsc09483 When you run the mminfo command with the q dedupe option to view save sets created using deduplication the command does not list the following types of save sets e Empty save sets e Save sets in which nothing was backed up as the result of skip directives 154 EMC NetWorker Release 8 0 an
112. as a Storage node for the Data Domain device nsrmmd may consume large amount of memory when backing up to Data Domain device by way of the storage node NW117892 When backing up to a Data Domain device by way of the storage node nsrmmd consumes a large amount of memory and does not release the memory even when the backup is no longer running Savegroup with customized backups script fails NW114817 When a Savegroup is run with a customized backup Script the savegroup fails Workaround On HP UX instead of using the posix shell bin sh for customized backup scripts to be automatically started by the savegroup use the korn shell bin ksh Cloud backup devices and partial save sets NW104883 By default the CheckPoint restart feature does not support cloud backup devices because partial save sets are not retained on cloud backup devices Workaround When the cloud backup device is used as a backup device for a Checkpoint restart on the Server Properties menu enable the Keep Incomplete Backups attribute If the Keep Incomplete Backups attribute is not enabled the NetWorker software will not keep the partial save sets 90 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations CLI problems and limitations Running nsrclone with d option ignored when used to specify destination storage node for writing save sets or when target clone pool has media type required DD NW121894 The n
113. ase 7 2 2 savegroups details run prior to the upgrade do not appear in the Group Details window NetWorker releases previous to 7 4 Table on page 177 identifies problem issues and limitations discovered in NetWorker release prior to 7 4 that continue to be applicable The known limitations are separated into the following categories e Backup operations problems and limitations descriptions on page 180 e CLI problems and limitations descriptions on page 184 e Cloning problems and limitations descriptions on page 185 e Compatibility problems and limitations descriptions on page 185 Configuration problems and limitations descriptions on page 185 e Devices and media problems and limitations descriptions on page 187 GUI problems and limitations descriptions on page 192 e Installation problems and limitations descriptions on page 194 e Licensing problems and limitations descriptions on page 195 e Localization problems and limitations descriptions on page 195 e Messaging problems and limitations descriptions on page 196 NDMP problems and limitations descriptions on page 196 e Restore problems and limitations descriptions on page 197 176 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Table 19 Limitations discovered in NetWorker releases previous to 7 4 page 1 of 4
114. ase Notes 169 Known problems and limitations Run this command to copy the Post office p to the backup directory dbcopy m p v gw backup Run this command to copy the Domain d to the backup directory dbcopy m d v gw backup You can now use the NetWorker software to back up the backup directory Run the following command to stop GroupWise rcgrpwise stop Remove GroupWise and the backup directory Run the following command to start GroupWise rcgrpwise start The following is an example of how to create pre and post script to recover GroupWise q 2 Use NetWorker to recover the backup directory Run the following command to stop GroupWise rcgrpwise stop Run the following command to copy the Domain d from the backup directory to the GroupWise directory dbcopy m d v backup gw Run the following command to copy the Post office p from the backup directory to the GroupWise directory dbcopy m p v backup gw Run the following command to start GroupWise rcgrpwise start Run the following command to view the status of GroupWise and confirm that the recovery was successful rcgrpwise status NetWorker Management Console problems and limitations descriptions 170 NetWorker Management Console may become unresponsive when opened using Exceed LGTsc02903 When using Exceed to launch the NetWorker Management Console from a UNIX or Linux system NMC may become unresponsive
115. at uses the Windows Volume Shadow Copy feature to create snapshots may contain inconsistent data that cannot be restored due to a known Microsoft issue in the Windows Volume Shadow Copy When this occurs there will be no indication that inconsistent data has been backed up and the backups will be marked as Completed This issue affects NetWorker client systems running Windows Server 2003 Windows Vista Windows Server 2008 Windows 7 or Windows Server 2008 R2 Additional information about the cause of this issue is available in the Microsoft KB article 2748349 http support microsoft com kb 2748349 Note This limitation is related to extending volumes on an exact 8GB boundary There is no issue if the volume is not extended or the volume is extended but not on 8GB boundaries Workaround To fix this issue 1 On the NetWorker client install the Microsoft hotfix identified in the Microsoft KB article 2748349 2 Restart the computer after applying this update 3 Allow the next scheduled backup to run NMM Exchange FULL save sets change to recoverable while dependent incrementals are still browseable NW139407 esg133843 Under certain circumstances level full NMM Exchange save sets incorrectly expire before their dependent incremental save sets When this occurs the incremental save sets still appear as browseable while the previous level FULL save set status has been changed to recoverable In this case a
116. ates index entries for backed up files as well as their parent directories This can cause problems when browsing the recover items by displaying the version from the VSS backup as part of the file system Note If the VSS system saves sets are marked along with the file system the save sets will fail to recover and the status will indicate those folders failed for example you select My Computer using the winworkr program This is expected behavior SCSI device ID displayed differently than NetWorker NDMP devices LGTpa53364 For NetWorker NDMP devices the bus number in the control port is offset by a value of 1 024 so that they occupy a different range compared to a locally attached SCSI jukebox This offset helps visually differentiate the type of device NDMP or non NDMP The actual value of the NDMP device bus number can be obtained from the NDMP Bus Number field This is found if you select Jukeboxes from the Media menu All client file index entries might appear not to have been deleted LGTpa56231 The NetWorker software does not delete all client file index entries under these conditions All save sets are recycled e Volumes are deleted Device is relabelled After running the nsrck L6 command the nsrinfo c entoutput command indicates there are still browsable files This is an issue only when all save sets for a client are deleted from the media database If there is at least one valid save set for that clie
117. ath is longer than 160 characters an error message appears during installation However if you click OK in the error message dialog box the installation completes successfully The NetWorker software is then installed in a new directory where the name is the first 160 characters of the folder selected during installation The longest pathname currently supported by NetWorker is 160 characters Licensing problems and limitations descriptions Inconsistent license information displayed for NDMP Workstation Client LGTsc26673 If an IP address is specified in the NDMP Array name attribute of the NetWorker client resource the license information displayed for the WORKSTATION CLIENT TYPE may be incorrect NetWorker client license information can be displayed with the nsrlic v command In this case the license information displayed for the NDMP CLIENT LICENSES is correct However the information displayed for the WORKSTATION CLIENT TYPE may be incorrect License Conformance Summary displays incorrect base license type LGTsc26210 The License Conformance Summary accessed through the Configuration tab of the NetWorker Administration window incorrectly displays the base license type as Eval when it should be Data Backup Utility Localization problems and limitations descriptions More information on localization important notes and tips is provided in Internationalization support on page 199 Non ASCIl hostnames are not supported
118. ath to tape clone volume that has been Solaris Restore on page 120 deleted and then restored using scanner command LGTsc30685 Recovery reports are not generated immediately after a successful recover Solaris Restore on page 119 LGTscO0742 The recover command may fail if the NetWorker servers short name cannot be All Restore on page 120 resolved from the client LGTsc24329 Client file index recovery fails for NDMP client on Windows Windows Restore on page 120 LGTsc25674 Windows file permissions may be changed after a full recovery Windows Restore on page 120 LGTsc31671 Unable to recover save sets on NDMP path to tape clone volume that has been Solaris Restore on page 120 deleted and then restored using scanner command LGTsc32763 RECOVER_FULL_PATHS variable for NetApp filer recovery not supported UNIX Restore on page 121 NW114517 Index browsing file selection recovery may not be supported when using Windows VCB on page 121 VMware clones and the hotadd transport mode NW105846 Index browsing fails when traditional backups are performed pior to VCB VADP Windows VCB NW105379 backups on page 121 NW105962 Single step recovery of VM on Virtual Center or ESX server does not work if Windows VCB on page 122 non default port number used NW105583 Backup with VCB Directive applied to Windows 2000 VM does not skip system32 Windows VCB on page 122 folder under C WINNT NW126643 M
119. ave set may fail to back up the boot configuration data properly NW127613 VSS SYSTEM FILESET save set backup may fail to back up the boot configuration data BCD properly If VSS SYSTEM FILESET encounters this problem the backup fails and error messages similar to the following appear in the log file VSS SYSTEM FILESET VSS BCD BOOT FILES ERROR VSS failed to get mapping info for E Boot vsserror 0x1l Incorrect function VSS SYSTEM FILESET VSS BCD BOOT FILES ERROR Aborting backup of saveset VSS SYSTEM FILESET because of the error with writer VSS BCD BOOT FILES This problem occurs if NetWorker cannot correctly identify the partition volume that contains the BCD EMC NetWorker Release 8 0 and Service Packs Release Notes 83 Known problems and limitations Workaround The inability to identify the BCD partition can be related to a system with multiple partitions labeled as active partitions by the Windows operating system If there is only a single active volume the problem should not occur Using Windows Disk Management check the status information of the volumes If there are multiple active volumes then determine if more than one partition requires that status if possible remove the active designation from all partitions except your active system volume the volume that contains the bootmgr and the Boot directory with the BCD file for the running instance of
120. been provided in ftp ftp legato com pub NetWorker Updates NW110377 Instructions for installing the hot fix are provided in the ReadMe file at ftp ftp legato com pub NetWorker Updates NW110377 README NetWorker does not save or recover DFS empty directories NW105048 DFS empty directories are not backed up or recovered by NetWorker Archived data not properly indexed on MAC OS LGTsc32722 When data is archived using nsrarchive on a MAC OS platform NetWorker adds a to the name of the save set in the index For example the path Volumes sat tree scip2c217 backup qgO becomes Volumes sat tree scip2c217 backup qgO and the data can only be retrieved if is added to the end of the name EMC NetWorker Release 8 0 and Service Packs Release Notes 127 Known problems and limitations NetWorker services might not start due to lock files LGTsc30717 If the nsrmmed process is terminated and a message similar to the following appears ensure that all nsrmmegd processes have been shutdown The NetWorker software keeps the locks in place until all instances of nsrmmgd are gone nsrmmgd SYSTEM error Lock file C Program Files EMC NetWorker nsr tmp nsrmmgd lck cannot be locked Compression asm does not work with other asms LGTsc32410 The compression asm does not work in conjunction with any other asms NetWorker releases previous to 7 6 Table 17 on page 128 identifies problem issues and limitations discovered in NetWor
121. bility matrix containing VADP Proxy vSphere and ESX version compatibility with the NetWorker server Recovery of a VM which already exists in the environment by allowing a name change In NetWorker releases previous to 8 0 SP1 a recover of the virtual machine fails if the virtual machine already exists in the specified ESX or VC server If you did not want to delete the original VM the VM had to be removed from the inventory and the datastore folders associated with the VM renamed This is no longer required in NetWorker 8 0 SP1 A VM that already exists in the environment can be recovered by changing the name of the VM 4 EMC NetWorker Release 8 0 and Service Packs Release Notes New features and changes VM display name now visible in winworkr during recovery When performing a VM recovery in winworkr previously the VM display name did not appear even if the option to show the VM display name was selected during backup In NetWorker 8 0 SP1 the display name for the VM to be restored now appears in the winworkr program Configuring CBT using the variable VADP_DISABLE_CBT In NetWorker 8 0 SP1 and later a new variable VADP_DISABLE_CBT allows you to control the enabling or disabling of CBT The WetWorker and VMware Integration Guide provides more information Completion attribute removed from NSR group resource Starting in NetWorker release 8 0 the completion attribute has been removed from the NSR group resource nsr_group
122. box Create client resource on this server is selected by default If you click Finish with this checkbox selected the NetWorker software disables the client s global attributes archive services hard links and short filenames if enabled prior to the upgrade when the new client resource is created Workaround Clear the checkbox Create client resource on this server NetWorker releases previous to 7 5 Table 18 on page 145 identifies problem issues and limitations discovered previously to NetWorker release 7 5 The known limitations are separated into the following categories Archiving problems and limitations descriptions on page 149 e Backup problems and limitations descriptions on page 150 e CLI problems and limitations descriptions on page 154 e Cloning and Staging problems and limitations descriptions on page 157 e Compatibility problems and limitations descriptions on page 157 144 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations e Configuration problems and limitations descriptions on page 158 e Devices and Media problems and limitations descriptions on page 159 e GUI problems and limitations descriptions on page 162 e Installation problems and limitations descriptions on page 163 e Licensing problems and limitations descriptions on page 165 e Localization problems and limitations descriptions on page 165
123. by NetWorker LGTsc26980 NetWorker does not support hosts that have non ASCII characters in the hostname In a non English environment the character encoding used for the NMC client and NetWorker client must be the same LGTsc21657 In a non English environment characters do not display correctly if the character encoding is different on the NMC client than the files on the NetWorker host that are being browsed 138 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Workaround In a non English environment ensure that the NMC client uses the same character encoding as the files on the NetWorker client host that are to be browsed For example if the NMC client uses the zh_CN EUC locale it will not properly display files that were created using the zh_CN UTF 8 locale The character encoding used for the NMC client and NetWorker client must be the same to ensure the proper display of characters In this example the NMC client should be started using the zh_CN UTF 8 locale JRE 1 6 users cannot export reports as PDF documents for non English locales on AIX and HPUX LGTsc26288 The NetWorker option to export reports in Acrobat PDF format is not supported on AIX and HPUX hosts that are running JRE 1 6 in a non English locale Messaging problems and limitations descriptions Savegroup completion report output contains additional unnecessary information LGTsc31111 Upon completion of a NetW
124. c ub backup command to backup virtual drives NW147574 NetWorker Client interface for MAC does not show backups of other clients for directed recovery NW147600 Running nsrim X does not delete expired save set in AFTD EMC NetWorker Release 8 0 and Service Packs Release Notes 25 Fixed problems 26 Table 3 Fixed in NetWorker Release 8 0 SP2 page 3 of 4 Issue Number Description NW147638 Labelling scratch volumes after upgrade fails with cannot set record size block size ioctl failed NW147898 nsrexecd leaks memory during normal operations NW147946 nsrmmegd core dumps if two_sided media is set with an odd number of slots NW147977 CBT incremental backups nsrvadp_save exe hang for mixed cluster size VMs NW147983 Running nsrpush i clientname or nsrpush u p NetWorker v version clientname can lead to local root privilege issue NW148169 Nsrjobd consumes 100 CPU especially when NMC is running NW148311 NMM save sets cannot be staged successfully from AFTD read only device NW148383 VADP backup fails after snapshot creation with SOAP FAULT v1 0 End of file or no input Operation interrupted or timed out NW148669 Under certain circumstances the ASR writer is backed up and restored on a Windows 2008 client resulting in two writers trying to recover the same files NW148725 VADP snapshots are not deleted after backup NW148841 B
125. c11734 When AES encryption is applied to a file that is also encrypted using the Microsoft Windows Encrypting File System EFS the backup will be reported as successful However recovery of the file fails and the following message is written to the NetWorker log file recover Error recovering lt filename gt The RPC call completed before all pipes were processed Workaround Do not use AES encryption when backing up files that are encrypted by using EFS 172 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations The nwrecover program might fail to launch on a Solaris Sparc V240 server LGTsc06577 The nwrecover program might fail to launch on a Solaris Sparc V240 server if the following CDE Motif patch is not installed Solaris 10 CDE 1 6 Runtime update Sparc 119280 x86 119281 FSRM Disk Quota may not be restored to previous settings after recovery LGTsc05990 The NetWorker software might not restore the previous FSRM Disk Quota configuration after the Disk Quota recovery Some of the changes made to the setup values after saving the FSRM Disk Quota may remain after the recovery operation However if the Disk Quota is completely deleted it can be restored to the previous configuration After a BMR recovery operation the root password might change LGTsc20558 After BMR recovery base profile operation the root password might change For example e OnUNIX the root password migh
126. cks Release Notes 39 Known problems and limitations NW145894 EMC NetWorker provides some of its services through the SunRPC remote procedure call mechanism One of these services nsrindexd which listens on a dynamic port exposes a SunRPC interface A buffer overflow vulnerability exists in this service that could potentially be exploited by a malicious user to create a denial of service condition or execute arbitrary code on the vulnerable system in the context of the affected application commonly system Workaround The following EMC NetWorker releases address this issue EMC NetWorker 8 0 0 6 and later EMC NetWorker 8 0 SP1 and later EMC strongly recommends that all customers upgrade to these releases at the earliest opportunity Registered EMC Online Support customers can download software from support emc com by selecting Support by Product and typing NetWorker From this page select Downloads for the latest software downloads and Documentation or Advisories for product documentation VADP snapshot not supported on VM with MS iSCSI initatior NW148050 VADP snapshot quiesced backup operations on the VM are not supported when using Microsoft s iSCSI initiator within the VM If quiesced backup operations are attempted on a VM with Microsoft iSCSI LUNs attached within the guest operating system virtual machines may fail with the following error Creating a quiesced snapshot failed because the created snapshot operation e
127. crosoft Product Support Services to obtain the hot fix EMC NetWorker Release 8 0 and Service Packs Release Notes 191 Known problems and limitations Unable to configure an ACSLS silo on Windows with lib_attach 1 4 1 LGTpa89859 The NetWorker software is unable to configure an ACSLS silo on Windows with lib_attach 1 4 1 If the NetWorker nrsexecd service is started first it begins serving the portmapper services on port 111 In this situation the Windows Services for UNIX portmapper is unable to start causing dependent services to fail Conversely if the Windows Services for UNIX portmapper is started first the NetWorker nsrexecd process will simply not service portmapper requests on port 111 allowing both products to coexist without problems Workaround 1 Shut down the NetWorker daemons 2 Adda value to the Windows Registry to delay the start of the nsrexecd service until the Windows Services for UNIX portmapper is running Technical Bulletin 375 Portmapper Conflict between NetWorker and Microsoft Windows Services for UNIX is available at http Powerlink EMC com 3 Restart the NetWorker daemons GUI problems and limitations descriptions Cannot launch the NetWorker Console from a Linux PowerPC client or using the browser of another supported Operating System LGTpa87730 The NetWorker Console client GUI is unsupported on a PowerPC Linux client Client operations must be performed from the NetWorker Console server 1 Abo
128. ct and system contract directories If the directories are not skipped error messages are reported during a backup For example enoexec system contract save readdir overflow error backup of directory cannot continue enoexec system contract level full 3 KB 00 04 06 9 files EMC NetWorker Release 8 0 and Service Packs Release Notes 181 Known problems and limitations Increase server parallelism to complete concurrent operations LGTpa51184 There may be a need to increase the server parallelism value to complete the concurrent operations with an advanced file type device AFTD device when the number of simultaneous save sessions reaches the maximum value for server parallelism For example if the server parallelism is set to 4 and there are 4 simultaneous saves going to an AFTD set the server parallelism to 5 to complete a concurrent clone stage operation from this AFTD while the four saves are in progress VSS on Windows Server 2003 x64 requires a Microsoft hotfix if Windows is running MSSQL Server or MSDE LGTpa82436 Due to problems that Microsoft is encountering with certain VSS writers VSS on Windows Server 2003 x64 requires a Microsoft hotfix if Windows is running MSSQL Server or MSDE The Microsoft hot fix can be installed from the following http support microsoft com kb 913100 Backup will fail with remote exec service if passwords are not configured correctly LGTpa75339 A backup will fail if the following
129. cters at the end Erroneous error message may be generated by Linux operating systems when performing an I O to a volume LGTsc08054 The following erroneous error message may be generated by Linux operating systems when performing an I O to a volume kernel program nsrmmd is using deprecated SCSI ioctl please convert it to SG_IO Ignore this message In upcoming NetWorker releases this warning from the kernel will stop New pdksh package required on SuSE 10 x86 LGTsc08978 A failed dependencies error occurs on the SuSE 10 x86 platform if the required version of the pdksh package is not installed The following is displayed error Failed dependencies bin ksh is needed by lgtoclnt 7 4 1 Workaround Install pdksh 5 2 14 801 1586 rpm which can be downloaded from the SuSE Novell website You could alternatively install the packages with the nodeps option EMC NetWorker Release 8 0 and Service Packs Release Notes 167 Known problems and limitations Incorrect error message reported when starting the NetWorker console on Red Hat 64 bit Enterprise Server 4 LGTsc03478 On a Red Hat 64 bit Enterprise Server 4 the preinstalled Mozilla browser incorrectly reports that the JRE is not installed The NetWorker console uses Javascript to detect the JRE installation and a warning message appears reporting that the correct JRE is not installed on the client machine If the correct JRE is already installed ignore the message
130. curs Also refer to the NetWorker EDL interoperability Matrix in NetWorker Procedure Generator to determine supported NetWorker versions for the applicable EDL version In NetWorker Procedure Generator navigate to NetWorker and Disk Library Integrations gt EDL ESN gt NetWorker EDL Interoperability Support Matrix 98 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations The EMC Information Protection Software Compatibility Guide provides the supported NetWorker version for the applicable Linux operating systems More information regarding all of fixes included in the 7 5 Cumulative build or 7 6 Cumulative build is available in the NetWorker Cumulative fixes documents at the following links http powerlink emc com km live1 en_US Offering_Basics Articles_and_Announceme nts NetWorker7_5_CumulativeHotFixes pdf http powerlink emc com km live1 en_US Offering_Basics Articles_and_Announceme nts NetWorker7_6_CumulativeHotFixes pdf Labelling a Data Domain device to a new pool when the device contains data belonging to a different pool can result in data loss NW120540 Labelling a Data Domain device to a customized pool when the device does not belong to a Data Domain pool ddpool will label the volume but will not mount the volume If this device contains data that belongs to a different pool prior to labelling the device to the new pool the data that was saved to the previous pool will be lost
131. d Service Packs Release Notes Known problems and limitations Such save sets are treated as regular save sets not as deduplicated save sets The recover e exclude file option behaves differently for files and directories LGTsc19402 The recover e exclude file option behaves differently for files and directories If the content of the exclude file has etc a the following occurs Filenames that start with the character a are excluded Directory names that start with the character a are excluded only when the directories are empty e The NetWorker recover operation looks for the entries which start with the character a e fit is the end node in the tree then the recover operation will exclude that entry e If itis not end node in the tree then the NetWorker software will recover the contents inside the tree Examples If the content of exclude file has etc a type the following in the exclude file e To exclude all contents under a directory directory_name To exclude all files and directories inside the e To avoid recovering the e To exclude all files starting with the character a inside a This excludes all of the files starting with the character a inside It also excludes the empty directories starting with the character a e To exclude all files and empty directories inside the 2 The recover e lt exclude file gt option does not support NDMP file systems LGTsc19084 Do not
132. do not display until Windows GUI on page 48 NMC is restarted NW138208 License conformance summary in NMC displays incorrect number of All GUI on page 49 licenses used for NetWorker Fast Start NW138204 NetWorker storage node device properties continue to include Read only Windows GUI on page 49 devices after upgrade from NetWorker 7 6 SP2 NW137926 nsrstage exists if recovery performed at the same time as staging and Windows Recovery on page 49 cloning completes before recovery NW133500 NetWorker client nsrexecd does not start after recovering VSS save sets Windows Recovery on page 49 from a previous release NW130140 nsrndmp_recover proceeds with assertion and fails intermittently Windows Recovery on page 50 NW136889 VM backup not supported for clients in suspended state Windows VMware on page 50 Backup problems and limitations Volume skipped when All ntfs specified as save set in Windows client resource fixed in NetWorker 8 0 SP2 NW140994 The first volume of the NTFS volumes on the client is skipped during a savegrp probe and savegrp scheduled backup when All ntfs is specified as the save set in the Windows client resource Some save sets fail when running synthetic full backup if the previous backup was aborted NW139076 When running a synthetic full backup some save sets fail with the error Failed to start save session with lt Server gt if the previo
133. dow or NetWorker All GUI on page 100 Administration Devices window upon reinstalling NMC after complete uninstall NW118886 Monitoring of SNMP events for Data Domain not available on HP UX HP UX GUI on page 101 NW115920 NSR clone resources that are created with the nsradmin program cannot be Windows GUI on page 101 edited as scheduled resources in the GUI EMC NetWorker Release 8 0 and Service Packs Release Notes 87 Known problems and limitations Table 15 Limitations discovered in NetWorker release 7 6 Service Pack 1 page 3 of 3 Operating Product Issue number Description of limitation system affected feature NW124547 HomeBase Agent 6 2 1 does not automatically install as part of NetWorker Client Linux Installation on page 102 installation on Red Hat Enterprise Linux 5 5 and later or Upgrading NW119766 nwclust pl script must be copied to AutoStart binary installation directory if All Installation on page 102 using NetWorker in AutoStart 5 4 or later cluster environment or Upgrading NW119115 Remote cluster services not started after Authoritative Restore of MSCS cluster Windows Restore on page 103 database NW116575 Bootmegr file deleted upon recovery of C directory with VSS System save set Windows Restore on page 103 selected NW115372 NDMP recover or nsrndmp_recover displays debug messages during DSA Windows Restore on pa
134. during tape activity causes a device error LGTpa50089 Issuing the inquire command from the command line while there is any tape activity such as labelling of tapes or backing up of data might cause an operating system crash ora device O error The nsrjb L and I operations fail with an Exabyte Mammoth 2 tape drive with Fibre Channel device LGTpa37996 When using the nsrjb L and I commands to perform inventory and tape label operations the NetWorker software reports this error message with an Exabyte Mammoth 2 tape drive with a Fibre Channel device timestamp dev rmt 2cbn Tape label read for volume in pool is not recognized by Networker I O error Workaround Update the firmware on the Exabyte Mammoth 2 tape drive with Fibre Channel device to version vO7h and the changer firmware to 3 03 or later Tape drive requires cleaning error message LGTpa36367 When trying to create a tape backup the Windows 2000 dlttape sys device driver may read and report soft and hard errors on digital linear tape DLT drives When this occurs the backup is not created and this error message appears Tape Drive Requires Cleaning A supported hot fix is now available from Microsoft but apply it only to systems experiencing this specific problem Therefore if you are not severely affected by this problem Microsoft recommends waiting for the next Windows 2000 service pack containing this fix To resolve this problem immediately contact Mi
135. e Messaging problems and limitations descriptions on page 166 e NetWorker support for Novell s OES Linux limitations on page 168 e NetWorker Management Console problems and limitations descriptions on page 170 e Restore problems and limitations descriptions on page 171 e Upgrading problems and limitations descriptions on page 175 Table 18 Limitations discovered in NetWorker releases previous to 7 5 page 1 of 5 Operating system Product Issue number Description of limitation affected feature LGTscO5166 DiskXtender Data Manager file systems get archived on NetWorker Windows archiving on page 149 LGTsc20517 For each NetWorker client that is BMR enabled set the save set attribute in the Linux Windows Backup on page 150 client resource to ALL Solaris LGTsc19514 Delay in cancelling savegroups in NMC for BMR enabled clients Linux Windows Backup on page 150 Solaris LGTsc16575 Abackup might fail for CIFS shares on Microsoft Windows hosts Windows Backup on page 150 LGTsc17703 Howto back up a NetWorker Windows client that has multiple domains that are Windows Backup on page 151 part of both an AD domain and a DNS domain LGTsc10292 Incorrectly configured NPS role results in failed backup of VSS SYSTEM Windows Backup on page 151 SERVICES of Windows Server 2008 LGTsc11914 Active Directory Lightweight Directo
136. e desktop connection file Default rdp by adding the following line to the file enablecredsspsupport i 0 102 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Remote cluster services not started after Authoritative Restore of MSCS cluster database NW119115 After performing an authoritative restore of the MSCS cluster database on Windows Server 2008 R2 the remote cluster services are not started An error message similar to the following appears recover Unable to start Cluster Service on all the remote nodes Workaround Restart the cluster services on the remote cluster nodes manually Bootmegr file deleted upon recovery of C directory with VSS System save set selected NW116575 If the bootmgr file is located under the C directory a backup of folders under C with VSS SYSTEM FILESET will also back up the bootmegr file as part of the file system During recovery if you select the entire C directory and the Overwrite option is selected the original bootmgr file gets deleted and the following errors appear 52973 Winworkr Didn t recover requested file C bootmgr 52973 Winworkr Didn t recover requested file C config sys This leads to corruption of the machine Upon rebooting the machine a message appears indicating bootmegr file is missing press Ctrl Alt Del to restart Note This issue is only seen when a backup is performed using NMC scheduled bac
137. e in the chapter titled NetWorker Client Management 7 Type Y to save your changes Update Y EMC NetWorker Release 8 0 and Service Packs Release Notes 11 New features and changes 12 8 Verify your changes by typing print print 9 Quit the nsradmin program quit 10 Restart the nsrexecd service to make the change take effect The following sample nsradmin command output depicts how to update a NetWorker host s authentication information nsradmin p nsrexecd NetWorker administration program Use the help command for help visual for full screen mode nsradmin gt type NSRLA Current query set nsradmin gt print type name nsrmmd version nsrsnmd version NW instance info operations NW instance info file installed products servers auth methods max auth attempts administrator arch kernel arch OS NetWorker version client OS type CPUs MB used IP address nsradmin gt update auth methods auth methods Update y updated resource id NSRLA jupiter 8 0 Build 38 1 1 0 0 0 0 0 oldauth 8 root user root host jupiter sparc sun4u SunOS 5 10 8 0 Build 38 Solaris 1 60219 TI2 254444 373 0 0 0 0 0 nsrauth 0 0 0 0 0 nsrauth 0 2 64 77 0 0 0 18 79 110 111 94 132 222 435 52 12 nsradmin gt print type name nsrmmd version nsrsnmd version NW instance info operations NW instance info file installed products ser
138. e installed perform the following steps to create a junction point 1 Open a command prompt in the VM 2 Inthe command prompt run cd to the Tools folder in the resource kit By default the Tools folder is located in C Program Files Windows Resource Kits Tools 3 Enter mkdir C windows in the command prompt EMC NetWorker Release 8 0 and Service Packs Release Notes 71 Known problems and limitations 72 4 Enter linkd c windows c winnt in the command prompt 5 You can now confirm the junction point is created by running the following cd dir a The output should display one entry indicating Junction as in the following 05 28 2011 03 17 AM lt JUNCTION gt windows 05 28 2011 02 23 AM lt DIR gt WINNT 6 After these steps have been performed run a level O FULLVM backup of the VM and verify that it is browsable NMC does not display VMs when auto discovery is run on Linux with vCenter 4 1 update 1 NW129041 When configuring the hypervisor resource and enabling auto discovery in NMC ona NetWorker server for Linux with vCenter 4 1 update 1 the VMs do not display in NMC This issue does not occur with vCenter 5 0 Workaround Update to vCenter 5 0 Unable to browse guest based backups on non NTFS filesystem applies to NetWorker 7 6 2 1 build 638 and later fixed in NetWorker 7 6 SP3 NW129093 This issue applies to NetWorker releases 7 6 2 1 build 638 and later and is fixed in NetWorker 7 6 SP3 and
139. e platform needs No other information or client data is sent to EMC The Report home feature is enabled by default during the installation of the NetWorker server and requires email capability on the NetWorker server License management enhancements NetWorker License Manager NLM now provides views of license use records allowances and capacity information in the Setup tab of the NMC Administration window Administrators can create and modify allowances using the new NLM folders Additionally capacity license reports are now available in the Reports tab and a License Compliance Summary report displays in the Configuration task view Automatic volume relabel NetWorker 8 0 introduces the ability to schedule the automatic relabeling of eligible volumes in a pool In prior releases volumes would be relabeled at the time of backup or clone and only when the selection criteria was met 18 EMC NetWorker Release 8 0 and Service Packs Release Notes New features and changes Automatically relabeling a recyclable volume provides the following benefits e Volume relabelling outside of the backup window without the need for a scripted solution e Appendable volumes available at the time of a backup or clone resulting in faster backup and clone completion times The Managing volumes in a media pool section in the NetWorker Administration Guide provides further details NDMP client configuration enhancements When configuring a ND
140. e server storage node and client 2 Remove the peer information on all the machines 3 Restart NetWorker services on the client Manual backups using save command fail when performed on Windows remote client from non root user account NW124240 Manual backups using the save command cannot be performed on Windows remote clients from a non root user account The error User does not have sufficient backup privileges or is not administrator appears SFR enabled backup not supported for NTFS partitions residing on IDE disks NW124330 SFR enabled backup is not supported for NTFS partitions residing on IDE disks When an SFR backup to IDE disks with NTFS partitions is attempted the backup falls back to non NTFS mode CLI problems and limitations mminfo does not reset space usage after savegroup is aborted NW122242 After staging a file type device both NMC and the output for mminfo mv display the incorrect volume size mminfo mv and NMC show incorrect file type device FTD volume size after stage operation NW124967 After staging a file type device both NMC and the output for mminfo mv display the incorrect volume size Cloning and staging problems and limitations Recovery of a clone volume fails if the original backup was marked as suspect NW123160 When recovery of a clone volume is performed if the original backup tape for the clone was marked as suspect in NMC the recovery fails 60 EMC NetWorker Re
141. e to the hostname of Networker server NW142266 Client cannot be created successfully due to error storage nodes contains name of remote dedicated storage node nsrserverhost NW142426 oreo files not removed after VADP image level restore in san mode with more than 1 is NW142671 Nsrd core dump occurs when backup is started NW143417 Nsrd initiates simultaneous mount requests for the same volume on different storage nodes NW119422 Stop a running clone task from NMC gt Monitor gt Clones NW128009 Optimize network socket buffer size NW129925 NDMP DSA auto configuration NW131260 Include timestamp with microsecond in DDP logging for DDP DDCL APIs and DPRINTF NW131990 Support multithreaded DD DFA recover w LIBDDP libDDBoost 2 4 and up NW133680 Increase default volume block size for LTO devices NW137110 Support multithreaded DD DFA save w LIBDDP libDDBoost 2 4 and up NW137173 Recovery of a VM with RDM restores the RDM to local disk requiring more free space on data store NW137186 Add print functionality to nsrinfo in order to display MySQL metadata save file EMC NetWorker Release 8 0 and Service Packs Release Notes Fixed problems Table 4 Fixed in NetWorker Release 8 0 SP1 page 3 of 3 Issue number Description NW138307 WinDR support for uEFI backup NW137148 Update NMC s Apache httpd to the latest available version NW139175 Add support to recover UEFI partitions on Windows OS
142. e type of device and default size Manually save multiple save sets to the source volume so that one of the volume spans to another volume Using the following command execute path to tape cloning for all the save sets including the spanned save sets in the same sequence as they are backed up nsrndmp_clone b Default Clone J lt clone storage node gt p S lt ssid gt When the save sets span across two volumes and writes only end notes in the third volume then the clone completion message and the mminfo command displays only the first two volumes and skips the third volume as it does not contain any save sets Note The third volume is not required in order to complete the restore Cloning of Path To Tape instance from a tape of different block or device file size than that of the original source tape not supported LGTsc31929 Cloning of path to tape opaque clone is not supported for destination tapes with different block or device file size from that of the original source Example Create a backup save set Clone instance 0 on a LTO 3 tape with a block size of 128KB and a device file size of 4 GB Using path to tape create a clone save set Clone instance 1 to another LTO 1 tape with a block size of 64KB and a device file size of 1 GB When attempting to create a new instance from Clone instance 1 cloning fails with the following error nsrndmp_clone Incorrect tape file size lt current_tape_file_size gt nsrndmp_clone
143. ed Product feature NW121068 VADP_ and VCB_ application information attributes both supported for Windows VMware support on page 81 VADP implementation NW120474 VM cannot be restored to folder Discovered Virtual Machine Windows VMware support on page 81 NW120006 vSwitch becomes blank when performing disaster recovery of a VM to an Windows VMware support on page 82 ESX server different than the original server NW119897 Improper error message appears when invalid datastore is specified during Windows VMware support on page 82 VADP restore NW119729 Error messages for system related files appear during disaster recovery of a Windows VMware support on page 82 VM on Windows 2008 NW119040 SSID recovery of incremental backup that has not changed since the last Windows VMware support on page 82 incremental backup results in second drive that is not needed being recovered NW119468 networkr raw output should be properly formatted Windows VMware support on page 82 NW119466 Windows 2008 FULLVM backup displays warning messages in savegroup Windows VMware support on page 83 log even though backup is successful NW118840 Improper error message appears when disaster recovery run from Windows VMware support on page 83 command line without o option NW118828 VMs created in vCenter or folders created on proxy not cleaned
144. ed during the NetWorker software installation process On Microsoft Windows the HomeBase Agent installation path is at the same level as the default or user defined installation directory For example C Program Files EMC NetWorker nsr C Program Files EMC NetWorker HomeBaseAgent Example For example if the NetWorker software is installed under C Program Files EMC NetWorkerwhich is the default location for the NetWorker software then the HomeBase Agent software is installed under the following location C Program Files EMC NetWorker HomebaseAgent C EMC NetWorkerwhich is an example of a non default installation location for the NetWorker software then the HomeBase Agent software is installed under the following location C EMC NetWorker HomebaseAgent EMC NetWorker Release 8 0 and Service Packs Release Notes 163 Known problems and limitations Before restoring the base profile manually edit the fields in the recovery configuration xml file LGTsc18641 If the HomeBase Agent is installed with the NetWorker client package the base profile for the HomeBase Agent might not be updated Before you restore the base profile you must first update the recovery configuration xml file or the recovery operation might fail Workaround To work around this issue manually edit the fields in the following file before performing a recovery of the base profile install_dir etc config recovery custom recovery configuration
145. ed system recovery ASR or non ASR recovery unless the data you are trying to backup has the same service pack s incorporated into the backup For example this behavior occurs if you backed a Windows 2003 Server SP1 machine and then use a Windows 2003 Server CD during the recovery To ensure an ASR recovery succeeds use a Windows install CD that matches the service pack level of the backed up data that you are trying to recover Otherwise an ASR recovery will not succeed NetWorker Procedure Generator contains more information ona Windows non ASR recovery if the backup and the CD do not match Error downgrading to business edition LGTpa50807 The licensing utility nsrcap cannot downgrade to the Business Edition from a higher enabler Workaround To downgrade from Power Edition or Network Edition to Business Edition 1 Enter the computers hostname in the License Server attribute if a license service is not specified a In the NetWorker Administrator program on the NetWorker server select Server Setup from the Server menu b From the View menu select Details 194 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations c Enter the hostname in the License Server attribute and select Add 2 Delete the base enabler of the edition being downgraded a From the Server menu select Registration b In the Registration window select the NetWorker product whose enabler code you want to dele
146. efault options may have their own instance of the iAnywhere database installed which can create conflicts if both applications are installed on the same host Workaround To change the service port used by the NetWorker Console database T 2 Stop the GST Service Stop any other products that are using the iAnywhere database for example EMC AlphaStor or EMC DPA Ensure that no dbsrv9 processes are running If the dbsrv9 processes are running stop them Open a terminal or command prompt window Depending on the shell you are using use the appropriate command for example setenv for csh export for sh to update the library path environment variable in the terminal window to the following locations e Solaris opt LGTOnmc bin opt LGTOnmc sybasa lib e Linux AIX HPUX opt lgtonmc bin opt lgtonmc sybasa lib e Microsoft Windows assumes default installation location C Program Files EMC NetWorker Management GST sybase bin The environment variable to set varies by platform for example e Solaris Linux LD_LIBRARY_PATH e AIX LIBPATH e HP UX SHLIB_PATH Edit the gstd conf file to add or change the following line db_svc_port port_number For example db_svc_port 2639 The gstd conf is located in the following locations e Solaris opt LGTOnmc etc e Linux AIX HP UX opt lgtonmc etc e Microsoft Windows C Program Files EMC Networker Management GST etc Run the gstconfig command to update the port value in the
147. ekly save set usage summary during the change to daylight saving time last Sunday of October and first Sunday of April there is no information for the day of the change Perform a save set recovery when using the save command with the I input_file option LGTpa51045 When using the save command with the I input_file option and one of the entries is deleted while the backup is running the remaining entries in the input file are saved successfully However connecting directories are not saved and you are unable to perform index based recoveries The workaround is to perform a save set recovery 184 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Cloning problems and limitations descriptions This section details the problems and limitations related to cloning operations Cloning on an EMC DART CFS 5 2 is not supported LGTpa62490 Cloning on an EMC DART CFS 5 2 is not supported The source tape begins reading data after the clone tape is mounted and the clone operation fails The source drive does not exit the reading data state A clone error is reported in the nsr cores nsrndmp_clone file Automatic cloning might fail when using a single staging policy LGTpa70320 Automatic cloning fails when using a single staging policy if the following apply e Backup is to an advanced file type device e Server Parallelism value is set low two or less e Recover space and check file system int
148. emon log file when labelling a volume that contains PowerSnap save sets LGTpa54632 When labelling a volume that contains PowerSnap save sets this error message appears in the daemon log file nsrmmdbd error null Ignore the error messages in the daemon log file No actual error occurred Slow Solaris tape operations when using an IBMtape driver with IBM LTO 2 tape drives and the NetWorker CDI LGTpa55128 Solaris tape operations are slow when using an IBM tape driver with IBM LTO 2 tape drives when CDI is turned on Note This behavior is seen with the Solaris st driver Workaround Turn CDI off NetWorker software attempts to eject a stuck tape LGTpa51725 If a hardware problem results in a tape becoming stuck in a drive the NetWorker software tries to eject the tape instead of continuing the backup on another tape In this situation save stream backups from clients intended for the stuck tape drive might fail If the NetWorker software keeps trying to eject a stuck tape 1 Mark the volume as read only 2 Disable the drive 3 Manually eject the tape 4 Inventory the slot to which the tape was ejected 5 Resolve the hardware error that led to the tape becoming stuck in the drive for example a faulty tape or a faulty drive 6 Reenable the drive 7 Mark the volume appendable again if appropriate Volume retention information does not apply to volumes that contain snapsets LGTpa66565 The out
149. emoved upon reinstalling NMC and adding the NetWorker server that has Data Domain devices configured the Data Domain system does not appear in the NMC Enterprise window or the NetWorker Administration Devices window Workaround To add one of these hosts to the Enterprise 1 From the Console window click Enterprise 2 Inthe left pane right click Enterprise then select New gt Host The Add New Host wizard appears 3 Enter a hostname IP address DNS name or WINS name in the Host Name attribute then click Next 100 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Note Host names and aliases cannot exceed 80 characters 4 Select the server type and click Next 5 Follow the instructions for configuring the selected host type then click Finish After Data Domain Systems are added to the Enterprise they will appear in NMC Enterprise and the NetWorker Administration Devices window under the Data Domain Systems folder for corresponding NetWorker servers Monitoring of SNMP events for Data Domain not available on HP UX NW118886 HP UX operating systems do not monitor SNMP events for Data Domain systems NSR clone resources that are created with the nsradmin program cannot be edited as scheduled resources in the GUI NW115920 NSR clone resources that are created with the nsradmin command line program cannot be edited as scheduled clone resources in the Console GUI Sc
150. ems and limitations Messaging problems and limitations This section details the problems and limitations related to error messages Usage error does not appear when nsrdsa binaries run from command line NW105501 nsrdsa binaries are not meant to be run from the command line However when this is attempted NetWorker hangs and does not display an error notifying the user of the incorrect usage Logging and warning messages not sufficient when reaching soft runtime limit NW105414 When a Soft runtime limit is reached for any operation the logging and warning messages do not provide any information about the limit being exceeded Running ndmpsup with full disk specified for output location does not return error LGTsc29953 When ndmpsup is run ndmpsup c client o d sk and the location specified for the output file is a disk that is full no error message appears indicating that the disk is full and only a partial output file is created No warning message appears when staging is started for disabled destination device NW105832 No warning or error message appears when Staging is started and the destination device is disabled An error message should display indicating that NetWorker is waiting for 1 writable device Workaround Check the device configuration prior to staging and enable the device if necessary Save output error and parse error messages appear in Savegroup log and NMC Group Details upon backup with direc
151. enable replication Savegrp may fail if a client has more than 1116 save sets LGTsc19011 A Savegrp operation may fail when client is configured with more than 1116 save set files The following message may appear Probe job had unrecoverable failure s please refer to daemon raw for further details Backups may fail if server parallelism is set to maximum value LGTsc29210 Index backups may fail with the following error message if the maximum server parallelism is set to 400 and there were 400 simultaneous sessions running server name index 1 retry attempted server name index P No such file or directory Workaround Reduce the server parallelism value Cloning and Staging problems and limitations NDMP path to tape cloning fails to clone save sets spanning across two volumes NW105699 NDMP path to tape cloning of a volume fails to clone save sets that span across two volumes However when that save set is cloned individually cloning is successful Status of aborted clone is not shown under Show Manual Clone History in NMC NW105306 When the nsrndmp_clone operation is aborted from the command line Show Manual Clone History in NMC does not display the status Path to tape cloning check fails if spanning of first fragment of the source image and destination spanning occur simultaneously during cloning NW105684 The path to tape cloning check which checks the consistency of the source tape file size while cloning is
152. ent is not supported All Restore on page 69 NW126148 Bare Metal Recovery using HomeBase and a version of NetWorker different Windows Restore on page 69 from the one used for backup may result in dll mismatch NW126007 Disaster recovery logs display recover completion time for metadata Windows Restore on page 70 recovery instead of indicating that recovery of metadata was successful or identifying this as recovery of metadata completion time NW125168 Empty file gets created after recovery fails due to incorrect passphrase Windows Restore on page 70 NW122275 Encryption attribute not set on encrypted folder after recovery Windows Security on page 70 56 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Table 14 Limitations discovered in NetWorker release 7 6 Service Pack 2 page 3 of 5 Operating Issue number Description of limitation system affected Product feature NW123237 Volumes that are BitLocker encrypted will not be encrypted after recovery Windows Security on page 71 NW129816 VADP only supports English Windows operating systems for vCenter Virtual Windows VMware support on page 71 Center and VADP proxy NW129735 Incorrect proxy information displayed in NMC for VM client resource after Windows VMware support on page 71 upgrading the NetWorker server to 7
153. ent to the latest version and perform a full backup EMC NetWorker Release 8 0 and Service Packs Release Notes 49 Known problems and limitations nsrndmp_recover proceeds with assertion and fails intermittently NW130140 When nsrndmp_recover proceeds with assertion the recovery intermittently fails Assertions do not affect functionality VMware problems and limitations VM backup not supported for clients in suspended state NW136889 NetWorker does not support the backup of virtual machines that are in suspended state Backing up a VM with clients in suspended state fails and returns the following error Virtual machine xxxxx is currently suspended NetWorker does not back up the virtual machines in a suspended state NetWorker 7 6 Service Pack 3 and later Table 13 on page 50 identifies problem issues and limitations discovered in NetWorker 7 6 SP3 7 6 SP4 and 7 6 SP5 Table 13 Limitations discovered in NetWorker release 7 6 SP3 and later page 1 of 2 Operating Issue number Description of limitation system affected Product feature NW133490 VSS backup performed with NetWorker 7 6 SP2 cannot be recovered using Windows Backup on page 51 NetWorker 7 6 SP3 NW131610 Index and bootstrap save times changed in Savegroup completion report All Backup on page 51 to reflect job completion time instead of session completion time NW113943 Running inqui
154. er Release 8 0 and Service Packs Release Notes New features and changes e Each device is defined by a single access path although the access path may be represented in different ways for different client hosts e Each device may be created multiple times by giving each copy of the device a different name as an alias The devices access information attribute allows you to specify the complete path to the device directory when creating devices in NMC More details are provided in the section Probing and cloning jobs status completion added to Savegrp reporting on page 17 Device sessions performance AFTD and DD Boost devices use multiple concurrent nsrmmd data mover processes per device and multiple concurrent save sessions streams or threads per nsrmmd process Optimal device configuration for backup or clone operations reduces the number of active devices required and thereby reduces the impact on Data Domain performance and maintenance Session load should be balanced among the available devices so that new sessions attach to devices with the least load To enable optimum performance adjustments can be made to the device Target sessions Max sessions and Max nsrmmd count attributes Licensing changes for Data Domain storage Unlike earlier releases NetWorker 8 0 Data Domain storage software enablers support multiple interfaces and network identities In earlier releases it was recommended to use an ifgroup software configu
155. erval is approximately three and five minutes e High water mark is set at a low value approximately 10 percent This error message appears Error nsrd nonexistant cloneid SSID for save set ss_name Compatibility problems and limitations descriptions NetWorker software might stop responding when running SQL server 2000 and NetWorker client LGTpa41044 On systems running both SQL Server 2000 and the NetWorker client the NetWorker software might stop responding when obtaining device information on the client computer To work around this issue obtain the hot fix for the Microsoft operating system bug The Microsoft Knowledgebase article Q319246 FIX Error Dialog Box During SQL Server Database Backup contains more information on this hot fix Configuration problems and limitations descriptions Cannot deposit a volume from the CAP I O Port using nsrjb d command LGTpa89947 Cannot deposit a volume from the CAP I O Port using nsrjb d command A silo volume deposit requires the T and a options in sequence to add a volume in the media database The sequence of operations is nsrjb d T BarCode EMC NetWorker Release 8 0 and Service Packs Release Notes 185 Known problems and limitations Ignore the error message that appears nsrjb a T Barcode Removable storage manager jukebox configures all devices automatically LGTpa57709 When using the jbconfig command to configure a tape drive a Removable Storage M
156. erver name client resource The recover command may fail if the NetWorker server s short name cannot be resolved from the client LGTsc00742 The recover operation may fail if the short name of the NetWorker server cannot be resolved from the client performing the recover Client file index recovery fails for NDMP client on Windows LGTsc24329 Recovery of the client file index fails when running nsrck L7 for an NDMP client that was running on Windows Windows file permissions may be changed after a full recovery LGTsc25674 If all of the system files are recovered and overwrite existing files was selected some system configuration permissions and security settings may be changed Unable to recover save sets on NDMP path to tape clone volume that has been deleted and then restored using scanner command LGTsc31671 You may be unable to recover save sets from a volume that has been restored using the scanner command in the following situation 1 Perform a multiplexed backup 2 Perform an NDMP Path to tape clone of the volume 3 Delete the volume containing the clone instance 4 Run the scanner command on the deleted volume 5 Try to recover a save set 120 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations RECOVER_FULL_PATHS variable for NetApp filer recovery not supported LGTsc32763 When performing a DAR recovery for a NetApp filer the NetApp specific environment sett
157. etWorker Dashboard software with NetWorker release Windows Installation on page 164 7 4 Service Pack 3 LGTsc15490 Linux upgrade using rpm Uvh not working correctly fixed in NetWorker 8 0 Linux Installation on page 165 SP2 LGTsc19388 NetWorker and the HomeBase Agent BMR licenses work independently Linux Windows Licensing on page 165 Solaris LGTscO5879 NMC version 3 4 and NWD version 1 0 cannot be installed on the same host All Localizatio on page 163 n LGTsc06280 Inventory operation in Software Administration wizard delays for unreachable AIX Solaris Localizatio on page 161 clients HP UX Tru64 n UNIX LGTsc05166 DiskXtender Data Manager file systems get archived on NetWorker Windows Localizatio on page 149 n LGTscO2862 The NMC Japanese Online Help displays incorrect characters on Linux systems Linux Localizatio on page 204 n EMC NetWorker Release 8 0 and Service Packs Release Notes 147 Known problems and limitations Table 18 Limitations discovered in NetWorker releases previous to 7 5 page 4 of 5 Operating system Product Issue number Description of limitation affected feature LGTscO2808 The nwrecover program will not start on Linux platforms for Asian Languages if Linux Localizatio on page 204 the necessary fonts are not installed n LGTsc05339 Recovering a large number of files may
158. etWorker releases previous to 7 4 page 2 of 4 Operating system Product Issue number Description of limitation affected feature LGTpa87308 Using the withdraw command to withdraw a volume on a partitioned library All CLI on page 184 fails LGTpa91406 The ls l command does not display files recovered from a NetApp Data AIX Solaris HP UX CLI on page 184 ONTAP 6 5 file system Tru64 UNIX Linux LGTpa76457 The mminfo command does not display a weekly summary of save set All CLI on page 184 usage during the change to daylight savings time LGTpa51045 Perform a save set recovery when using the save command with the l AIX Solaris HP UX CLI on page 184 input_file option Tru64 UNIX Linux LGTpa62490 Cloning on an EMC DART CFS 5 2 is unsupported All Cloning on page 185 and Staging LGTpa70320 Automatic cloning might fail when using a single staging policy All Cloning on page 185 and Staging LGTpa41044 NetWorker software might stop responding when running SQL server 2000 Windows Compatibili on page 185 and NetWorker client ty LGTpa89947 Cannot deposit volumes in a DAS silo All Configurati on page 185 on LGTpa57709 Removable storage manager jukebox configures all devices automatically Windows Configurati on page 186 on LGTpa35407 Change journal manager problems with multiple servers Windows Configurat
159. etermine whether the switch or operating system includes such protection and to learn how to use it refer to the manufacturers documentation or contact the manufacturer Note Whatever solution you select mustblock the reset command from the tape drives but must notblock it from certain cluster controlled disks The reset is a necessary part of the disk arbitration process in some cluster environments To determine whether this applies in your environment refer to the cluster documentation The NetWorker software does notsupport configuring a tape device in a shared SCSI or Fibre Channel environment without using either a hardware switch or an appropriate operating system solution to handle the bus reset issue Microsoft does not support attaching any tape drive to any shared SCSI bus that also hosts cluster controlled disks because of this issue Older versions of Intel unsupported on NetWorker software on Linux To take advantage of IA 32 586 and 686 optimizations in the compiler as well as the new instructions provided on these architectures the NetWorker release 7 6 for Linux does not support older versions of Intel such as 486 Note NetWorker release 6 1 x for Linux fully supports older versions of Intel architecture including 386 and 486 NetWorker features that are unsupported for Windows NT 4 0 Windows 2000 and Windows Server 2003 These NetWorker features are unsupported on Windows e Directed recovery of Encryptin
160. example ssid1 and ssid2 are save set IDs created for the same file directory path at different save or backup times When the recover command or the nsrretrieve command is run to retrieve more than one instance of the save set each with a different save set ID into the original location the recovered instance of the directory file from ss dZ might be overwritten by the recovered data of the same directory file from ss d2 Example Data corruption might occur in the following scenario recover s server c client S ssid1 S ssid2 nsrretrieve s server S ssidl1 S ssid2 where ssid1 and ssid2 are save set IDs of the same file directory EMC NetWorker Release 8 0 and Service Packs Release Notes 171 Known problems and limitations NetWorker interactive recover does not recover the registry and the com regdb writers LGTsc14577 You cannot perform a system recover of the registry and com regdb writers by using the interactive mode of the recover command Workaround Perform a system recovery using the noninteractive mode of the recover command or use the NetWorker User program Restoring full VM image on ESX server fails LGTsc11618 When attempting to restore a full VM image directly onto the ESX server the recovery fails Workaround Recover to the proxy host and use VirtualCenter tools VMware Converter Unable to restore files encrypted with both Microsoft Windows Encrypting File System amp AES encryption LGTs
161. f dev directory fail in HP UX 11i v3 on PA_RISC and IA64 LGTsc12970 If you back up the dev directory using a local storage node in an HP UX 11i v3 environment on PA_RISC and IA64 the backup fails and the system freezes Workaround To work around this issue Do not back up the dev directory Do not specify Save Set ALL in the client s Save Set attribute and do not specify save sets that include the dev directory in the backup e Use a directive to exclude the dev directory from the backup e Usea remote storage node The nsr_render_log does not accept input from STDIN LGTsc06312 The nsr_render_log does not accept input from STDIN The following error message is displayed Please provide the input log filename with the path After the error message the usage information is listed Workaround Type the following command tail f nsr logs daemon raw nsr_render_log A user cannot be a member of more than 512 groups LGTsc09257 A user cannot be a member of more than 512 groups when running any operation with NetWorker software If the user is a member of more than 512 groups the following message appears Maximum number of groups exceeded some groups may be dropped from the credential Number of groups the user belongs to XXX maximum number of groups supported 512 The savepnpc command fails if the precommand and post command contains any non ASCII characters LGTpa91475 The savepnpc command fails if the
162. f memory on Windows Windows Performance on page 119 LGTsc24128 HP TruCluster with DNS enabled may result in slow connections to the NetWorker All Performance on page 119 server LGTsc29958 Empty directory for NDMP is not recovered during Direct Recover Linux Restore on page 119 LGTsc33060 Volume mount point is recovered as a folder Windows Restore on page 119 LGTsc30685 Recovery reports are not generated immediately after a successful recover Solaris Restore on page 119 LGTsc17739 Changing the alias order in the etc hosts file causes NetWorker to rename the HP UX Restore on page 120 NetWorker server and create a new client resource with a different clientid LGTsc00742 The recover command may fail if the NetWorker server s short name cannot be All Restore on page 120 resolved from the client LGTsc24329 Client file index recovery fails for NDMP client on Windows Windows Restore on page 120 108 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Table 16 Limitations discovered in NetWorker release 7 6 page 3 of 4 Operating Product Issue number Description of limitation system affected feature LGTsc25674 Windows file permissions may be changed after a full recovery Windows Restore on page 120 LGTsc31671 Unable to recover save sets on NDMP p
163. fied The ctime attribute is the timestamp NetWorker uses to determine whether a file has been modified when performing a non full backup If renaming files on AIX version 5 3 and later or Mac OS X 10 4 and later perform a full backup to ensure recovery of the renamed files EMC NetWorker Release 8 0 and Service Packs Release Notes 143 Known problems and limitations Security problems and limitations descriptions Authentication error appears when NetWorker connecting to client LGTsc21704 When trying to connect to a client to browse the client s file system NetWorker displays the error message Authentication failed or no valid authentication methods supported by both client and server Workaround If this error message appears search the daemon log file for more information and instructions Upgrading problems and limitations descriptions When upgrading to NetWorker release 7 5 on Windows you might need to reboot the system LGTsc24358 When upgrading to NetWorker release 7 5 on Windows from a previous release of NetWorker software you might need to reboot the system New client s global attributes do not inherit existing client values after upgrading NMC LGTsc24076 After upgrading to the latest version of NMC and launching the Console for the first time the Configuration window appears prompting you to set the configuration for the Console and to add NetWorker servers In the Set Database Backup Server page the check
164. folder mnt is created along with the restored data This folder can be deleted vSphere Client cannot be launched from NMC for VMware Infrastructure Client 2 5 NW123719 When the vSphere Client is launched from NMC for VMware Infrastructure Client 2 5 login fails with the message The requested operation is not implemented by the server VADP backup may fail for VM name containing special characters NW123164 If the name of the virtual machine to be backed up using VADP contains special characters the backup may fail For example issues with the VM name have been encountered when the following special characters are used A L amp The following links provide information on special characters to avoid when specifying the virtual machine name http kb vmware com selfservice microsites search do language en_US amp cmd displa yKC amp externalld 1026469 78 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations http communities vmware com message 1597730 Progress messages display during VADP backup and recovery NW123219 During VADP backup and recovery several progress messages display related to snapshot creation or deletion or registration of the virtual machine For example a backup displays the following messages in the savegroup logs Creating snapshot for vm 423 Task is 1 complete Task is 95 complete Task is 1 complete SnapShot created Successfull
165. form the following steps to install the hotfix On UNIX 1 Go to ftp legato com pub NetWorker Updates NW121944 7 6 1 7 6 1 and download the appropriate fix for the NetWorker server platform EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations 2 Stop the NetWorker daemons when no backup or recovery operations are in progress from the command line run nsr_shutdown 3 Rename the current nsrdsa_save file located in usr sbin by default making note of the file permissions 4 Copy the downloaded nsrdsa_save binary to the location of the original nsrdsa_save file If required set the file permissions on the new nsrndsa_save binary to match those of the original 5 Start the NetWorker daemons on the NetWorker server from the command line networker start On Windows 1 Go to ftp legato com pub NetWorker Updates NW121944 7 6 1 7 6 1 and download the appropriate fix for the NetWorker server platform 2 Stop the NetWorker Remote Exec Services when no backup or recovery operations are in progress 3 Rename the current nsrdsa_save exe file located in C Programs Files EMC NetWorker nsr bin by default 4 Copy the downloaded nsrdsa_save exe binary to the location of the original nsrdsa_save exe file 5 Start the NetWorker Backup and Recovery service This will also start the NetWorker Remote Exec service File by file recovery of a DSA backup from Data Domain device fails NW120
166. forms will result in no matches being found Virtual tapes are listed as full after mounting LGTpa93001 In a Windows environment when using virtual IBM tape drives virtual tapes are listed as full even though O KB have been written to the tape This can be observed after labelling and mounting the tape 160 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Workaround Change the system configuration to use an equivalent tape drive from a manufacturer other than IBM For example type HP LTO 3 instead of IBM LTO 3 Scan for Devices configures all devices as a regular storage node device LGTpa88188 When adding a new device to a jukebox the scan operation detects a device but incorrectly displays it as a storage node device Attempting to configure the device as standalone device fails with the following error message cannot create the device storage node enabler is required Workaround 1 Using the Console create a new device For example rd Storage_Node dev rmt 2 Specify the device is a Dedicated Storage Node by using the Configuration tab 3 Use jbedit command to add a new drive to this device The jbedit man page contains more information regarding the use of the jbedit command The Virtual Jukebox attribute for a CDL Virtual Tape Library is not automatically set after upgrading LGTsc01446 If the jbconfig command was used to configure a CDL VTL in the 7 3 2 release the
167. g File Systems EFS e Directed recovery of SYSTEM or VSS SYSTEM save sets e Verified V backup of the EFS e Verified V backup of SYSTEM or VSS SYSTEM save sets e Archiving of SYSTEM or VSS SYSTEM save sets 208 EMC NetWorker Release 8 0 and Service Packs Release Notes Technical notes Considerations when using an advanced file type device The AFTD device can be deployed in varying environments with local disks NFS and CIFS mounted mapped disks Operation of this feature is affected by the configuration Ensure that the AFTD is fully operational in the production environment before you deploy it as part of regularly scheduled operations As part of the validation process include these tests e Backup e Recover Staging e Cloning e Maximum file size compatibility between the operating system and a disk device Device behavior when the disk is full Some versions of NFS or CIFS drop data blocks when a file system becomes full Use versions of NFS CIFS and operating systems that fully interoperate and handle a full file system in a robust manner On some disk devices the volume labelling process may take longer than expected This extended labelling time depends on the type of disk device being used and does not indicate a limitation of the NetWorker software The upper limits of save set size depend on the upper limits supported by the operating system or the file size specified by the disk device vendor Configura
168. g problems and limitations descriptions DiskXtender Data Manager file systems get archived on NetWorker LGTsc05166 On the Data Manager file system for Windows when you perform a client or server initiated archive of the file system containing the file stubs or if you archive the file stubs themselves file systems managed by the DiskXtender Data Manager are archived by NetWorker and no error message is displayed With DiskXtender running on UNIX NetWorker properly fails the archiving and reports the error There are several problems that may result from the archive e Ifan archive is scheduled with grooming this may cause the file stubs to be deleted e Ifan archive retrieve is performed the existing file stubs may be overwritten Ifthe DX schedule is running after grooming the file on the media server may be deleted EMC NetWorker Release 8 0 and Service Packs Release Notes 149 Known problems and limitations Backup problems and limitations descriptions For each NetWorker client that is BMR enabled set the save set attribute in the client resource to ALL LGTsc20517 If the extended profile is not backed up as part of the NetWorker data set a recovery or migration of the source to the target system cannot be performed For each NetWorker client that is BMR enabled set the save set attribute in the client resource to ALL This ensures that the extended profile is part of NetWorker data backup The location
169. ge 103 recover on Windows even though recover is successful NW118106 VCB topology map shows Helper VM for hotadd mode is associated with same Windows VCB on page 104 group used for hotadd proxy NW117233 Single Step recovery of VM within a vApp fails with P2V error Windows VCB on page 105 NW117714 Single Step recovery of Windows 2008 x64 VM fails with P2V error Windows VCB on page 105 NW118197 PVSCSI controller changes to BusLogic controller leading to boot failure for x64 Windows VCB on page 105 VMs and performance issues for x86 VMs NW118200 SSR disaster recovery of SuSE Linux Enterprise Server 11 VM fails with P2V error Windows VCB on page 105 NW118486 Vmxnet3 adapter changes to e1000 adapter during VM recovery Windows VCB on page 106 NW113740 NetWorker cannot use mapped drive for VCB mount point Windows VCB on page 106 Backup problems and limitations 88 NDMP DSA backup of NAS filer or SnapImage client fails with error could not establish jobid with server NW121944 When performing an NDMP DSA backup of a NAS filer or SnapImage client either by running savegrp from the command line or from NMC manual or scheduled savegroup the backup fails with the error could not establish jobid with server nsrdsa_save core dumps on UNIX servers and generates a memory dump on Windows servers Workaround A hotfix is available for NetWorker 7 6 SP1 Per
170. ge 38 NW136850 Using Client Configuration wizard to configure NetWorker 7 6 SP3 or AIX Linux Compatibility on page 38 earlier client fails when server is NetWorker 8 0 SP1 Windows NW144804 Software Distribution wizard inventory fails for Solaris AMD 64 clients Solaris Configuration on page 38 NW143033 Unable to configure StorageTek silo on Windows 2012 Windows Configuration on page 39 NW147400 Upgrade of Windows 2003 R2 64 bit client using Software Distribution windows Install Upgrading on page 39 wizard fails NW142082 Critical volume not restored after Windows BMR to a new VM using WinPE Windows Recovery on page 39 4 0 x64 ISO NW139888 Non root users cannot browse and recovery files if save sets contain Solaris Recovery on page 39 ACL metadata associated with root permissions NW145612 NetWorker remote code execution vulnerabilities All Security on page 39 NW145894 on page 40 NW146153 Global directives not supported for VADP backup and recovery All VMware NW145248 on page 40 EMC NetWorker Release 8 0 and Service Packs Release Notes 35 Known problems and limitations Microsoft VSS backups may contain inconsistent data that cannot be restored due to a Microsoft reported issue in the Windows Volume Shadow Copy framework NW148067 esg135000 When a volume that is extended on 8 GB boundaries is extended by a multiple greater than 8 GB a NetWorker backup th
171. he NMC GUI 1 Ifthere is an appropriate NetWorker language pack installed on the NMC server all textual elements will be rendered to the current user locale 2 Ifno NetWorker language pack is installed on the NMC server all textual elements will be rendered to English 3 Ifthe locale is neither supported by the NetWorker software nor has an appropriate NetWorker language pack installed all textual elements will be rendered to English except dates times and numbers which will appear in the current user locale that is supported by the installed JRE on the user host The NMC GUI must be restarted to apply any change to the locale Example 1 There is a French language pack installed on the NMC server and the user locale is French The user logs in to the NMC server In the NMC GUI all textual elements will be in French Example 2 The installed JRE supports French and the user locale is French There is no French France language pack installed on the NMC server In the NMC GUI all texts and messages will be in English except dates time and numbers will be in French It is the user s responsibility to change the locale and apply the change correctly to the operating system For example changing and applying the locale to Windows server 2003 and Solaris 5 9 are as follows Windows server 2003 a Click Start b Select Control panel gt Regional and Language Options gt Regional Options c Select the language d Selec
172. heduled clone resources can be selected for editing in the Console by opening the NetWorker Administration interface and then selecting Configuration gt Clones Workaround Perform one of the following e Create scheduled clone resources in the GUI Scheduled clone resources can be created and edited in the GUI by opening the NetWorker Administration interface and then by selecting Configuration gt Clones e Ifyou must create a NSR clone resources with the nsradmin program create a corresponding NSR task resource with the nsradmin program Together these resources will enable you to edit the clone item as a scheduled resource in the GUI The corresponding NSR task resource must have its name and action attributes specified as follows e name clone 7srclone_resource_name e action NSR clone srclone_resource_name For example if the NSR clone resource was named 7estClone1 the name and action attributes of the NSR task resource would be e name clone TestClone1 e action NSR clone TestClone1 These entries are case sensitive EMC NetWorker Release 8 0 and Service Packs Release Notes 101 Known problems and limitations Installation and upgrading problems and limitations HomeBase Agent 6 2 1 does not automatically install as part of NetWorker Client installation on Red Hat Enterprise Linux 5 5 and later NW124547 The NetWorker 7 6 Service Pack 1 Client installation does not automatically install HomeBase Agent
173. hese clients manually NSR peer information certificate does not load for NSR client NW138085 The NSR peer information certificate file for a NSR client does not load An error displays indicating operation not applicable Workaround Regenerate the NSR peer certificate and clear that client s NSR peer certificate from other hosts GUI problems and limitations Changes made to external role mapping for server do not display until NMC is restarted LGTsc15813 When making a change to privileges for an external user in any directory server Active Directory OpenLDAP environment NMC does not immediately display the change A restart of NMC is required for the change to appear 48 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations License conformance summary in NMC displays incorrect number of licenses used for NetWorker Fast Start NW138208 In the License conformance summary dialog in NMC the Number Used field under Disk Backup reflects the number of devices in use instead of the number of licenses in use for NetWorker Fast Start NetWorker storage node device properties continue to include Read only devices after upgrade from NetWorker 7 6 SP2 NW138204 After upgrading from NetWorker 7 6 SP2 to NetWorker 8 0 the NetWorker storage node Device properties continue to include read only RO devices that existed previously in the device count If any user scripts rely on this val
174. hese reports Compatibility problems and limitations Creating NetWorker 8 0 clients using Client Configuration wizard fails if NetWorker server is not version 8 0 NW136616 Creating a NetWorker 8 0 client using the NMC Client Configuration wizard fails if the NetWorker server is a version previous to 8 0 Workaround Manually create the client Oldauth mode cannot be used for NetWorker server if using with NMC 8 0 NW136453 A NetWorker 7 5 x 7 6 x or 8 0 server in oldauth mode cannot be used with NMC 8 0 which by default is in nsrauth oldauth mode Workaround Set the NetWorker server to nsrauth or nsrauth oldauth mode NetWorker server may fail to restart on Solaris 10 platform if NMC is on same host NW128735 If NMC is running on the same host as the Networker server on a Solaris 10 platform the nsrexecd daemon may fail to restart If this occurs a socket binding error displays Workaround Install one of the following patches Solaris x86 147441 04 e Solaris SPARC 147440 04 46 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Configuration problems and limitations RECOVER_FROM_REP_HOST variable setting not honored when using nsrconsolidate for rehydration of Avamar deduplicated save sets on replication node NW141406 Setting the RECOVER_FROM_REP_HOST variable to yes on the NetWorker server and running nsrconsolidate to perform rehydration of Avamar deduplicated
175. i on page 186 on LGTpa83273 Misleading error message reported if an invalid NDMP storage node All Devices on page 187 password is entered when labelling a volume and Media LGTpa83579 Device operations using the right click option might be lost AIX Solaris HP UX Devices on page 187 Tru64 UNIX Linux and Media LGTpa82503 Media capacity notification not logged in the media database AIX Solaris Windows Devices on page 187 HP UX Tru64 UNIX and Media Linux LGTpa80901 labelling volumes concurrently might fail when using the NetWorker AIX Solaris HP UX Devices on page 187 Console Tru64 UNIX Linux and Media LGTpa87657 The udev tool is unsupported on Emulex running Linux RedHat AS 4 using Linux Devices on page 188 default kernel 2 6 and Media LGTpa74492 The jbconfig command might fail on Windows 2003 with a multidrive Windows Devices on page 188 jukebox and Media LGTpa68867 Tape gets stuck in a drive when labelling Linux Red Hat Linux Devices on page 188 and Media LGTpa54632 Error message appears in daemon log when labelling a volume that AIX Solaris HP UX Devices on page 189 contains PowerSnap save sets Tru64 UNIX Linux and Media LGTpa55128 Slow Solaris tape operations when using an IBMtape driver with IBM LTO 2 AIX Solaris HP UX Devices on page 189 Tape drives and the NetWorker CDI Tru64 UNIX and Media LGTpa51725 NetWorker software attempts to eject a
176. in Save Set Details report in NMC is missing details for large save sets NW143616 NDMP History time in NetWorker is very large NW143843 The inquire command does not work properly in AIX LPAR environment NW144077 When recovery of a file that already exists in the directory fails the existing file will be removed with a warning that NetWorker failed to recover the file NW144433 jbconfig on HP UX fails if the number of slots is greater than 16383 EMC NetWorker Release 8 0 and Service Packs Release Notes Fixed problems Table 3 Fixed in NetWorker Release 8 0 SP2 page 2 of 4 Issue Number Description NW144437 NDMP Monthly Full backup Clone hangs while reading the third volume NW144691 nsrmmd functionality issues occur when NetWorker operating in Legacy mode NW145040 Unable to scan boost volume from storage node NW145267 nsrd hangs upon startup on RedHat Linux 6 2 after upgrade NW145360 jbconfig segmentation fault NW145558 Deduplication recover generates segmentation fault on Linux NW145600 The post command starts in the end of the group instead of the end of the client NW145764 Staging based on High Water mark will never trigger and stage save sets NW145816 Client backup falls silently back to agent assisted indirect save if storage node cannot be resolved NW145828 Image level recovery of VM fails when vCenter Server in VADP restore
177. in progress fails if spanning of the first fragment of the source image and destination spanning occur at the same time during cloning A series of nsrndmp_clone error messages similar to the following will display indicating the tape file size error and identifying which save set failed cloning nsrndmp_clone Tape server paused reached the end of file nsrndmp_clone Error Incorrect tape file size 1073741824 nsrndmp_clone Tape server halted The backup is aborted by operator EMC NetWorker Release 8 0 and Service Packs Release Notes 113 Known problems and limitations nsrndmp_clone Failed to clone Builds ssid 3119103906 nsrndmp_clone Failed to clone the following save sets 3119103906 Workaround Manually clone the failed save set to another destination volume that has enough free space to accommodate the save set Running nsrclone J lt storage node hangs for any source device type LGTsc31283 If nsrclone is specified with J storage node for any source device type and that storage node is not permitted for use based on the affinity lists nsrclone will loop indefinitely and a failure level error appears Path to tape cloning requires a separate volume to write the end notes LGTsc29276 During path to tape cloning mminfo does not display end notes as part of the clone image For example configure NetWorker Server Client or Storage node for path to tape Configure the source and target jukeboxes with the sam
178. in the User Groups resource is used to map LDAP groups into a NetWorker server Usergroup This in turn determines what NetWorker server side privileges the LDAP authenticated NetWorker user receives NetWorker 8 0 has three new Administrators User Groups Security Administrators Application Administrators and Database Administrators While the Security Administrators and Application Administrators Usergroup cannot be customized the Database Administrators Usergroup does allow customization In previous releases of NetWorker a single Administrators group existed whose users attribute mirrored the entries in the administrator attribute of the NSR resource e The Administrators list attribute in the Server resource is independent of User Group membership Changes to the Administrators list are not reflected in any Administrators User Group resource More information about User Group and Privileges and LDAP configuration is provided in the NetWorker Administration Guide Audit Logging and Accountability NetWorker 8 0 provides a centralized logging mechanism to log security and configuration related events that occur for each NetWorker datazone This mechanism is called audit logging Appendix H NetWorker Accountability of the NetWorker Administration Guide provides information Changes to the syslog configuration file The NetWorker 8 0 software does not modify the etc syslog conf file to force the logging of NetWorker me
179. ing RECOVER_FULL_PATHS is not supported for NetWorker release 7 6 Setting or unsetting the NetWorker environment variable NSR_NDMP_RECOVER_NO_FULL_PATHS no longer has any effect on this NetApp specific environment setting for example RECOVER_FULL_PATHS for the DAR recovery VMware Consolidated Backup limitations and descriptions Note NetWorker 7 6 supports only Microsoft Windows 2003 32 bit or 64 bit OS on the VCB proxy Index browsing file selection recovery may not be supported when using VMware clones and the hotadd transport mode NW114517 Due to a VMware limitation when the VCB transport mode is set to hotadd VCB_TRANSPORT_MODE hotadd index recovery is not supported in the following cases e If either the virtual machine to be backed up or the VCB proxy virtual machine are VMware clones of one another If both the virtual machine to be backed up and the VCB proxy virtual machine were cloned from the same parent virtual machine Index browsing fails when traditional backups are performed prior to VCB VADP backups NW105846 NW105379 If there are traditional NetWorker client based backups already existing for a VM client and VCB VADP backups of the same client are performed then a browsable recovery may not display the entire index of the client The following VCB VADP backups are affected e FULL with FLR enabled e ALLVMFS Workaround Perform one of the following Ifyou know the exact pa
180. ion attribute of 1 even if another value is specified NW104933 When a cloud device is created using nsradmin or NMC with a target sessions attribute other than 1 the NSR device resource is always created with a target sessions attribute of 1 rather than the specified value Configuration problems and limitations NDMP target session value changed to 32 when evaluation mode expires LGTsc32171 The NDMP device target session attribute is changed to 32 after the expiration of evaluation mode EMC NetWorker Release 8 0 and Service Packs Release Notes 115 Known problems and limitations Workaround Manually change the Target session attribute from 32 to 1 and then enable the NDMP drives Device file size value cannot be reset to default unless nsrmmd or NetWorker services are restarted LGTsc29940 There is no way to reset the value of device file size in NMC to the default value without restarting nsrmmd or restarting the NetWorker services Quantum DXi May not be able to configure library from a particular node in a DDS configuration LGTsc28693 When virtual devices tape libraries and drives exported from the DXi host are configured in a DDS Dynamic Drive Sharing configuration and one of the DXi libraries is deleted from the DDS configuration and subsequently rescanned and reconfigured the operation may fail with the error message Storage node xxxxxis not part of storage node list associated with NSR unconfigured library
181. ion delay on backups performed using NetWorker server Linux Backup on page 43 previous to 7 6 3 3 and NetWorker 8 0 storage node NW136696 Synthetic full operations may fail of number of concurrent operations on Solaris Backup on page 43 storage node exceeds client parallelism on target storage node NW136208 Renamed files might skipped from a synthetic full backup on Windows Windows Backup on page 44 NW133360 Backup of Windows 8 Beta system fails when VSS System Writer reports Windows Backup on page 44 missing files folders that do not exist on system fixed in NetWorker 8 0 SP2 NW128078 Backup fails for certain save sets when VSS is disabled Windows Backup on page 45 NW140815 Bootstrap data that is recovered after executing mmrecov does not All CLI on page 45 display in mminfo output NW138634 Inquire command does not detect iSCSI based VTL on Solaris 11 x64 VM Solaris CLI on page 45 NW130706 nsrgrpcomp does not produce group completion summary or print All CLI on page 46 completion reports NW136616 Creating NetWorker 8 0 clients using Client Configuration wizard fails if All Compatibility on page 46 NetWorker server is not version 8 0 NW136453 Oldauth mode cannot be used for NetWorker server if using with NMC 8 0 All Compatibility on page 46 NW128735 NetWorker server may fail to restart on Solaris 10 platform if NMC is on Solaris Compatibility on page 46 same host
182. is address lt localhosb lt alias For example if the alias was loopback the entry for this address should read 1 localhost loopback Backup fails when save set list has a very large number of save sets defined LGTsc11274 When a very large number of save sets are defined in the client s save set attribute backups may fail with the message SYSTEM error Not enough space EMC NetWorker Release 8 0 and Service Packs Release Notes 131 Known problems and limitations This error may occur when the total length of all save sets included in the save set list exceeds 25 KB Workaround Create one or more Client resources for the client and divide the save sets between the two clients The NetWorker Administration Guide provides information about creating multiple client resources for the same client Save jobs may terminate prematurely or later than desired if NetWorker server and clients time settings differ LGTsc21070 The NSR_UNRESPONSIVE_JOB_TIMEOUT environment variable can be used to automatically terminate jobs that have no activity for a predetermined period of time regardless of their state If this environment variable is used and there is a discrepancy between client and server times save jobs may be terminated prematurely or later than desired Workaround Periodically synchronize the time between the NetWorker server and clients VCB fails with custom pre freeze script error LGTsc14530 Due to a know
183. is resolved for a specific release the limitation applies to the release in which it is identified and all subsequent releases If a limitation is resolved it will also be identified in the fixed bugs table for the release in which it is resolved NetWorker 8 0 SP2 and later Table 10 on page 34 identifies problem issues and limitations discovered in NetWorker 8 0 SP2 and later Table 10 Limitations discovered in NetWorker release 8 0 SP1 and later Operating Issue number Description of limitation system affected Product feature NW150781 Error may appear when recovering named pipes on Mac OS though the Mac OS Recovery on page 34 recovery completes successfully NW149533 Scanner command does not support use of m and f options together for Solaris CLI on page 34 NDMP tape device Error may appear when recovering named pipes on Mac OS though the recovery completes successfully NW150781 When recovering named pipes on a Mac OS an error message may appear indicating that the catalog file will not be recovered NetWorker does however recover the file and the recovery completes successfully so this error can be ignored Scanner command does not support use of m and f options together for NDMP tape device NW149533 When using an NDMP tape device the scanner command does not support the use of the m and f options together Avoid using the f option for NDMP tape devices When run without the f
184. is set to an invalid value 0 a negative number or a nonnumeric string then no keep alive message is sent Pause recommended between file creation and backup with EMC IP4700 If a level 1 to 9 backup is run on an EMC IP4700 filer within five minutes of creating a file more files than expected may be saved For example if a level 1 backup is run followed by a level 2 backup and both of these backups complete within five minutes of the file being created the newly created file might appear on both the level 1 and level 2 backups even though the files should only be added to the level 1 backup To avoid this problem wait at least five minutes after creating a file to run a backup EMC NetWorker Release 8 0 and Service Packs Release Notes 207 Technical notes Bus reset can rewind tape on Microsoft Windows Tape devices shared by more than one computer can experience unpredictable bus resets from any of the computers These reset commands can cause a tape on a Shared bus such as SCSI or Fibre Channel to rewind The results can include e Tapes that are prematurely treated as full e Corrupted data on tapes System configurations that do not properly protect tape devices shared by more than one computer can experience these bus resets Some switching hardware can be configured to protect tape devices from resets Certain operating systems include built in protection that can be turned on by the user against stray bus resets To d
185. is true ANetWorker Remote Exec service on a client machine is configured so that the service is initiated by a local system account The remote user and password field for the client is configured to use the same username and password as the Remote Exec service This error message is reported Cannot authenticate user a required privilege is not held by the client Permission denied Workaround To avoid this issue configure the NetWorker Remote Exec service on the client to initiate with the local system account and populate the Remote User and Password fields of the client by using the NetWorker Administrator program SHAREPOINT save set cannot be excluded with directives when a save set of ALL is specified LGTpa61694 The SHAREPOINT save set cannot be excluded with directives when a save set of ALL is specified for backup 182 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Command line backup and recovery of SYSTEM save sets LGTpa58888 When backing up or recovering SYSTEM or VSS SYSTEM save Sets from the command line these limitations apply A maximum of one SYSTEM or VSS SYSTEM save set can be included in the same save or recover command e File system directories cannot be specified in the same save or recover command A maximum of one SYSTEM or the VSS SYSTEM save set can be specified in an input file Note An input file is specified in a save or recover c
186. istory The EMC NetWorker 8 0 release notes was originally published in June 2012 Table 1 on page 2 presents the revision history of this document Table 1 Revision history Date Description June 21 2013 e Updated for the GA of NetWorker 8 0 SP2 May 14 2013 e Added advisory information for ETA esg135000 Microsoft VSS backups may contain inconsistent data that cannot be restored due to a Microsoft reported issue in the Windows Volume Shadow Copy framework on page 36 February 26 2013 Added advisory information for ETA esg133843 NMM Exchange FULL save sets change to recoverable while dependent incrementals are still browseable on page 36 January 30 2012 Updated for the GA of NetWorker 8 0 SP1 January 3 2013 Added information for NetWorker remote code execution vulnerabilities on page 39 December 18 2012 Updated section Fixed problems on page 24 December 14 2012 Updated for the NetWorker 8 0 SP1 release July 27 2012 Added to new features and changes VSS OFF option to completely disable VSS on page 22 Added note to Multi Tenancy Facility option on page 16 to indicate NMM not supported in restricted data zone Added to new features and changes New option VSS_ALLOW_DEFAULT_PROVIDER on page 21 Added to new features and changes Idle Device Timeout default value changed to 10 minutes on page 22 July 13 2012 Added lim
187. itation RECOVER_FROM_REP_HOST variable setting not honored when using nsrconsolidate for rehydration of Avamar deduplicated save sets on replication node on page 47 Added limitation HP ONCPlus package required on HP UX 11 31 ia64 and HP UX PA RISC to perform Data Domain operations on page 47 July 5 2012 Revised information for Report home on page 18 Added information to Restricting backup and recover access to a NetWorker server on page 19 June 27 2012 NetWorker 8 0 RA release 2 EMC NetWorker Release 8 0 and Service Packs Release Notes Product description Product description The EMC NetWorker 8 0 releases provide significant functional enhancements including support for the following e Backup and recovery of Windows 8 clients and Windows Server 2012 servers in addition to Windows Bare Metal Recovery support for these systems e Synthetic full backups which consolidate the initial full backup with subsequent incremental backups to create a new backup e Improvements to the NetWorker Management Console including new functionality new reports and more configuration options e File level recovery and single pass recovery available from Windows Bare Metal Recovery BMR backups e Automatic configuration of NDMP backups e Client direct enhancements including support for DD Boost and standard AFTD devices and the ability to bypass the NetWorker storage node and send data di
188. justing client parallelism to decrease VSS backup failures on Microsoft Windows If VSS is licensed and enabled and timeout failures occur when backing up save sets try decreasing the value of the client Parallelism setting During a VSS backup a snapshot is taken of each specified save set The client Parallelism setting determines how many snapshots are taken concurrently Since snapshots consume system resources the more snapshots that are taken concurrently the more likely it is that a snapshot will fail After a failed attempt NetWorker software waits ten minutes before attempting another snapshot as recommended by Microsoft After three unsuccessful snapshot attempts the backup of the save set fails When backing up a large number of save sets decreasing the value of the client Parallelism helps to ensure successful snapshots 210 EMC NetWorker Release 8 0 and Service Packs Release Notes Technical notes Using the NSR_NDMP_RESTORE_LIMIT environment variable on Microsoft Windows The NSR_NDMP_RESTORE_LIMIT environment variable is used to limit memory consumption during recoveries involving a large number of index entries millions This is specifically useful if there is not enough swap space or memory for the number of index entries selected for the recovery If the variable is not set the recovery might fail with an out of memory error message To avoid a failure 1 Inthe NetWorker startup script set the NSR_NDMP_
189. kb For example if AFTD capacity was set to 98 as in the following example an output similar to the following appears bash 2 05 mminfo m state volume written expires read mounts capacity pep talisman com 003 0 KB 0 undef 0 KB 2 98 KB EMC NetWorker Release 8 0 and Service Packs Release Notes 91 Known problems and limitations nsrls m option may not list media database statistics NW114937 When using the nsrls m option to print media database information statistics of the NetWorker media database may not be listed Workaround If nsrls m does not list the media database sizing status stop and restart the NetWorker services and then run nsrls m again Cloning and Staging problems and limitations Path to tape cloning only supported for media types with the same device block size and device file size NW119530 When a Save Set is cloned from a media type with a block size that is different from the destination media type recovery from the clone volume to the destination volume fails with an error message similar to the following recover Unable to read checksum from save stream recover Encountered an error recovering lt filename gt recover Error encountered by NSR server scip2d lss emc com Bad or missing record in save set lt save set ID gt lost lt bytes gt bytes starting at offset lt bytes gt Workaround Clone the path to tape save set to a media type that has the same device block
190. ker release 7 5 The known limitations are separated into the following categories e Backup problems and limitations descriptions on page 131 e CLI problems and limitations descriptions on page 132 e Configuration problems and limitations descriptions on page 133 e Devices and media problems and limitations descriptions on page 135 GUI problems and limitations descriptions on page 137 e Installation problems and limitations descriptions on page 138 e Licensing problems and limitations descriptions on page 138 e Localization problems and limitations descriptions on page 138 e Messaging problems and limitations descriptions on page 139 e Performance problems and limitations descriptions on page 141 e Restore problems and limitations descriptions on page 141 e Security problems and limitations descriptions on page 144 e Upgrading problems and limitations descriptions on page 144 Table 17 Limitations discovered in NetWorker releases previous to 7 6 page 1 of 3 Operating system Product Issue number Description of limitation affected feature LGTsc25711 Running nsravtar directly from the command line might fail AIX CLI on page 132 LGTsc26202 Cannot configure Windows Firewall Support in the NetWorker Installation Windows Configurati on page 133 wizard on LGTpa94658 NMC cannot connect to GSTDB if EMC AlphaStor or E
191. king a snapshot When this option is set on Windows 7 2008 and higher VSS backups will not occur however backup of certain save sets fails The known limitation NW128078 on page 45 provides more information Idle Device Timeout default value changed to 10 minutes The Idle Device Timeout attribute specifies the number of minutes a mounted volume can remain idle before it is automatically unmounted from the device and returned to its slot where it can then be accessed by another device Previously the default value was 0 meaning there was no timeout In NetWorker 8 0 the default value for the attribute is 10 minutes The section Automatic unmounting of volumes idle device timeout in the NetWorker 8 0 Administration Guide provides details on setting this attribute Persistent device names can now exceed 1024 SCSI devices on Linux Previously NetWorker supported up to 1024 persistent device names for tape and media changer devices on Linux This limit has been removed In order to support 1024 or more persistent device names the setting for the st tape driver which supports 128 drives by default must be increased by modifying the st module of the Linux kernel The driver may then require recompiling depending on the Linux version running Refer to Linux documentation for details about how to reconfigure rebuild and install the kernel Support for enabling of SELinux on Linux platforms Previously mandatory access contr
192. ks install or uninstall applications or update OS patches to the VM perform a full level backup manually 126 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Save set consolidation is not supported for VCB backups LGTsc31735 For any VCB backup either full image or file level save set consolidation is not supported No directives are supported for VCB backup when save set is FULL and the level is full LGTsc31737 During VCB backups when the save set is FULL and the level is full no directives are supported For example directives such as skip are not supported for VCB image level backup because disaster recovery is not possible after using this directive Backup of a powered off VM is only possible if the VM was turned off gracefully LGTsc31971 Before performing a VCB backup with file level recovery for a VM in powered off state complete the shutdown process of the VM gracefully General problems and limitations Secure Storage Library not initialized during Lockbox entry creation due to missing library fixed for the 7 6 SP1 release NW110377 When you create a lockbox entry using either nsradmin NMC or the client configuration wizard on HP UX ia64 lockbox entry creation fails with an error indicating that the Secure Storage Library was not initialized This is due to a missing library libccme sl A hot fix containing the missing library libccme sl has
193. kups and the machine has its bootmer file in C This does not occur with client initiated Winworkr backups Note also that a machine running Windows 2008 R2 can be configured to hold the boot related files in a separate volume Workaround During recovery mark the backed up folders present in the C directory one by one do not include the bootmegr and Config sys files Note If you select the entire C directory and then try to unmark only bootmgr and config sys the recovery will not work NDMP recover or nsrndmp_recover displays debug messages during DSA recover on Windows even though recover is successful NW115372 When performing a DSA recover on a Windows system using recover or nsrndmp_recover debug messages appear even though the recovery completes successfully These messages can be ignored EMC NetWorker Release 8 0 and Service Packs Release Notes 103 Known problems and limitations Security problems and limitations RPC services security vulnerability NW124552 EMC Networker uses an RPC library to provide a portmapper service within nsrexecd The portmapper restricts access for service commands to the localhost However the UDP protocol allows malicious users to spoof the source address of the network packet making it appear it originated from the localhost This potentially may allow a remote malicious user to unregister existing NetWorker RPC services or register new RPC services Workaround EMC Ne
194. later Traditional guest based client based backups are not browsable in the recovery GUI for VMs that are running a non NTFS filesystem and that have a mix of VADP and guest based backups This issue does not apply to Windows VMs that are using NTFS Additionally save set recoveries are not affected and can be performed in the usual way To work around the issue run the following commands from a command line on the VADP proxy or the VM To find the backup time mminfo av s Networker_server q client Virtual_client To perform the recovery recover t backup_time s networker_server c virtual_client Example The following VM host name mars has a mix of both VADP and traditional guest based backups This example shows how to recover a traditional backup save set on the VM by first locating the time of the backup save set using the mminfo command and then by using that time with the recover command The host name of the NetWorker server in this example is jupiter C mminfo av s jupiter q client mars volume type client date time size ssid fl lvl name kuma 1 Data Domain mars 5 24 2011 10 38 39 PM 281 MB 1658578527 cb full root kuma 1 ROData Domain mars 5 24 2011 10 38 39 PM 281 MB 1658578527 cb full root EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations kuma 6 Data Domain mars 5 24 2011 10 59 22 PM 5243 MB 1440475890 cb full FULLVM kuma 6 RO Data Domain mars 5 24 2011 10 59 22 PM
195. le level VCB backup only the drive letters that exist on the proxy host will be seen in the Recover window For example if the proxy host has only a C drive and the virtual machine has a C D and E drive then during the restore of the virtual machine only the C drive of the Virtual machine will be displayed Workaround To resolve this problem perform one of the following e From the NetWorker User program 1 Select Change Selection from the File menu 2 Type the drive that you want to browse Note This workaround will need to be performed each time you change the browse time e From the recover command 1 Change to the root of the current directory recover gt cd 2 Change to the drive that you want to browse for example recover gt cd e 3 Verify that you can now browse the drive recover gt dir Incorrect error during recovery of VCB backups LGTsc15236 During a file based recovery of a VCB backup when a drive letter rather than a filename or directory is identified for recovery one of several error messages similar to the following is displayed Failed to write to directory_location The directory is not empty These errors occur when using either the recover command or the NetWorker User Program winworkr Workaround These error messages are incorrect and should be ignored 152 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Backups o
196. lease 8 0 and Service Packs Release Notes Known problems and limitations Data Domain clone job records not flagged in jobsdb NW120358 For Data Domain clone operations the clone job record created in jobsdb does not contain a flag to distinguish the type of clone as a Data Domain clone Configuration problems and limitations Java JRE 6 Update 29 and JRE 7 Update 1 compatibility issues with NMC in NetWorker 7 6 SP2 fixed in NetWorker 7 6 2 7 and later NW134183 esg125257 JRE version 6 Update 29 JRE 1 6 0_29 and JRE 7 Update 1 are not supported by NMC in NetWorker releases previous to NetWorker 7 6 2 7 NMC will not function correctly if these versions are installed Workaround Update to NetWorker 7 6 2 7 or later Java JRE 6 Update 27 and JRE 7 compatibility issues with NMC in NetWorker releases previous to 7 6 2 5 Build 681 NW128816 esg124036 JRE version 6 Update 27 JRE 1 6 0_27 or later and JRE 7 are not supported by NMC in NetWorker 7 6 SP2 Build 681 and earlier NMC will not function correctly if these versions are installed Workaround A fix is available in NetWorker 7 6 2 7 and later If JRE version 6 Update 27 or JRE 7 is currently installed update to NetWorker 7 6 2 7 or later HIST and UPDATE variables ignored during SMTape backup on Windows NW129596 When backing up NetApp filers using Snapmirror to tape SMTape on Windows the HIST and UPDATE variables are ignored in the client resource s Application Inf
197. lease 8 0 and Service Packs Release Notes Known problems and limitations Single Step recovery of VM within a vApp fails with P2V error NW117233 Performing a Single Step recovery of a VM within a vApp fails with the following error winworkr Restore failed with error P2VError UNKNOWN_METHOD_FAULT vmod1 fault InvalidType Workaround Perform disaster recovery to a staging location and then use the latest VMware Standalone Converter 4 x to perform a restore to ESX VC Single Step recovery of Windows 2008 x64 VM fails with P2V error NW117714 Performing a Single Step recovery of a Windows 2008 x64 VM initiated from the NetWorker server fails with the following error Check dest params in progress failed with error P2VError UNKNOWN_METHOD_FAULT sysimage fault OsVersionNotFound Workaround Perform disaster recovery to a staging location and then use the latest VMware Standalone Converter 4 x to perform a restore to ESX VC PVSCSI controller changes to BusLogic controller leading to boot failure for x64 VMs and performance issues for x86 VMs NW118197 When performing a Single Step recovery of a VM the Paravirtual SCSI controller on Windows 2003 VMs gets changed to a BusLogic Parallel controller resulting in decreased performance for Windows x86 VMs and boot failures for Windows x64 VMs This issue is only seen if using SSR with VMware Converter 3 0 3 Workaround Perform disaster recovery to a staging
198. lerts a user when a backup fails to start at the scheduled time By default the report is sent To the savegrp log file for a Windows NetWorker server EMC NetWorker Release 8 0 and Service Packs Release Notes 19 New features and changes e By email to the root account of the UNIX NetWorker server The Notifications section in the NWetWorker Administration Guide provides further details Filtering the savegroup completion report messages NetWorker 8 0 introduces the ability to filter the savegroup completion messages ona UNIX NetWorker server based on a user defined filter file using a new nsrscm_filter command The Filtering Savegroup completion report messages section in the NetWorker Administration Guide and the main page provide further details New file nsrrc for NetWorker environment variables NetWorker 8 0 introduces support for a new NetWorker environment variable file nsr nsrrc Sourcing of this file occurs before starting the NetWorker processes In previous releases of NetWorker environment variables were commonly specified in the NetWorker startup script These startup script files were overwritten when a software upgrade or reinstall occurred The new nsr nsrrc file is not removed when upgrading or reinstalling the software Variables added to this file must also be added to the NSRLA resource or they will not be picked up by saves spawned by nsrexecd The chapter Backup to tape and VTL in the
199. les you must create multiple Clients or Archive Requests resource A Clients or Archive Requests resource supports paths only from a single locale on UNIX Note This limitation does not apply to Microsoft Windows paths VMware qualification NetWorker release 8 0 and later is qualified with VMware The NetWorker Administration Guide and the EMC NetWorker Release 8 0 VMware Integration Guide provide more information on support for VMware Symbolic links are not restored during DAR recovery with NetApp During a DAR recovery symbolic links for files directories and other specific files such as device files or named pipes cannot be recovered To recover these files use the NetApp restore command with the x option The Network Appliance documentation has more information about the NetApp restore command SYSTEM save set archive unsupported on Microsoft Windows Archiving of SYSTEM or VSS SYSTEM save sets is not currently supported NetWorker connections through a firewall The NSR_KEEPALIVE_WAIT variable sets the timeout limit that the nsrexecd daemon uses to keep messages active once a connection to the NetWorker server has been established through a firewall The period that nsrexecd will send keep alive messages to nsrexec is adjustable by the NSR_KEEPALIVE_WAIT environment variable Set this environment variable to the desired number of seconds between keep alive wait messages If the NSR_KEEPALIVE_WAIT variable is not set or
200. lid support agreement Please contact your EMC sales representative for details about obtaining a valid support agreement or to answer any questions about your account Copyright 2013 EMC Corporation All rights reserved EMC believes the information in this publication is accurate as of its publication date The information is subject to change without notice THE INFORMATION IN THIS PUBLICATION IS PROVIDED AS IS EMC CORPORATION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS PUBLICATION AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Use copying and distribution of any EMC software described in this publication requires an applicable software license For the most up to date regulatory document for your product line go to the EMC Online Support website For the most up to date listing of EMC product names see EMC Corporation Trademarks on EMC com All other trademarks used herein are the property of their respective owners EMC NetWorker Release 8 0 and Service Packs Release Notes
201. lient proxy host settings change silently back to the first VCB proxy if there is more than one proxy NW129907 DD Boost Device Wizard Fails with String index out of range 13 NW130746 NMC does not display capacity and usage information from a Data Domain v5 x NW130868 Show messages button is greyed out NW131986 Nsrexecd core dumps on Windows 2003 backup server after upgrade NW133029 Autochanger unlimited 32767 License is automatically deleted from NLM when the autochanger slots exceed 32767 NW134178 Operating system group permissions not honored for recovery NW134549 RPC Connections active post nsr_shutdown NW134618 Image recovery for VADP backup reports error Failed to propagate handle even though recover is successful NW134657 Incorrect session details display when one group backup spans to subsequent volumes NW135377 High CPU usage of the GSTD process after upgrading NMC NW136479 NW136650 NMC Group Details failed does not provide the messages when one client with one save set failed without index Nsrvadp_save crashes when VM FULL backup contains millions of FLR enabled files NW136823 Nsradmin causes nsrd core dump when given incorrect input NW137085 Creating new devices by copying existing ones resets some attributes to default values NW137183 Failed or aborted VADP backup does not remove snapshot from vCenter NW137919
202. lish characters If the path for the Java Web Start cache contains non English characters this will cause the NetWorker Console to fail to launch The resolution to this problem is to change the Java Web Start cache path to a path that contains no non English characters The Java Web Start cache path is changed in the Java Web Start Console Different JRE versions have different names for the Java Web Start Console consult java sun com for details Fonts may not display correctly in UNIX Motif GUIs in non english locales If you are having trouble displaying fonts in the nwrecover program for your current locale ensure that the operating system is configured to display them 200 EMC NetWorker Release 8 0 and Service Packs Release Notes Localization support Locale settings with NDMP When running NDMP backups the locale setting has to be consistent in your environment All UNIX operating system locale settings on the filer including UTF 8 must be the same and the NMC client can only be run on an UNIX client set to the exact same locale setting as the filer Backup and recovery operations can be run on any locale but if you try and browse ona locale that is different from the original locale the filenames will show up as random characters Display of an unsupported character in the current locale Man page locales Supported Locales If the NetWorker software encounters a character that is unsupported in the current locale it
203. llowing command must be run twice on the NetWorker server nsrim c mars N usr 1 EMC NetWorker Release 8 0 and Service Packs Release Notes 73 Known problems and limitations If you want to recover from the second last image level backup for example from SSID 4104550902 first remove all the indices of browsable save sets which are from the previous traditional backups In this case since there is one instance of browsable level FULL for the save set name usr that needs to be removed the following command must be run once on the NetWorker server nsrim c mars N usr 1 Note Browsable recovery of the traditional backup save sets will no longer be possible once the respective indices are removed If the traditional backup indices are still needed they can be restored once the image level recovery is complete by running the following command on the NetWorker server scanner c client name i device_path For example scanner c mars i c device2 Transport mode falls back to NBD mode when configured transport modes SAN or hotadd are not available on non NTFS VMs NW127589 When the transport mode is configured to SAN or hotadd for the proxy on a non NTFS VM and these transport modes are not available VDDK falls back to NBD mode and no message is logged to indicate that the transport mode has been changed to NBD CBT tool does not return error when attempting to use with non NTFS VMs NW127651 The Changed Block T
204. ltiple passphrases cannot be used for cloud based encrypted backup and recovery LGTsc31933 Multiple passphrases cannot be used for cloud based encryption and decryption due to the difficulty of specifying a passphrase for decryption that is different from the one that was used for encrypting that data The passphrase used when backing up encrypted data must be the same one used when performing a recovery and decrypting the data The recover p option which provides a way to specify a passphrase different from the one currently configured on the NetWorker server cannot be used for encrypted cloud backups The following limitations also apply to passphrase use in NetWorker Acloud device can only support one single passphrase for both backup and recovery when encryption is enabled e Changing the datazone passphrase impacts all newly initiated backup and recovery operations and should be avoided e Ifa backup using an old passphrase needs to be recovered that old passphrase must be restored on the NetWorker server during the recovery process Selecting Discover option in Software Administration wizard causes nsrcpd process to hang LGTsc31401 When you perform Add products to the repository using the Software Administration wizard in NMC and select Discover after successful completion of the task the nsrcpd process becomes unresponsive and the application hangs Workaround To avoid this issue perform one of the f
205. m the drop down The following table provides a list of actions that can be stopped from NMC Table 2 Sessions that can be stopped from NMC Session type Stop from NMC Save by Save Group Yes Synthetic Full by Save Group Yes Clone by Save Group Yes Schedule Clone Yes Manual Save No Manual Clone via NMC No Manual Clone via CLI No Recover No When a session is cancelled from NMC this does not impact any other group operations running 14 EMC NetWorker Release 8 0 and Service Packs Release Notes Multiple resource editing New features and changes Within NMC s Configuration view you can edit an attribute for multiple resources at the same time For example to change the backup schedule for all clients within a group from the default to Full Every Friday select each client resource row in the window then place the cursor in the column you want to change The color of the column will change when the cursor is in the column Right click in that column then select from the options available in the drop down menu The options include Edit Add to and Remove from depending on the column selected File Edit View Configuration Recover Window Help Ged Clients 5 Name v a ai Archive Requests J Audit Log 5 ke Clones ConnectEMC i Directives pe Groups H Local Hosts Backup type Comment Sch ja bu apache lss emc com id bu mila Iss emc com
206. mber Description NW136212 NetWorker in DDS environment does not honor storage node attribute Max Active Devices NW137239 Recover report details for NDMP clients displays O for both the Size MB and the Number of Files NW137746 Loading reports from NMC or command line takes longer than expected NW137777 Recover target directory permissions are overwritten during NDMP recover on Celerra NW138445 During NMM cloning an extra volume was requested that should not have been NW138481 NMC does not display results when Virtualization gt Auto discovery is run on Solaris 10 server for VC 5 NW139191 Configured clone jobs fail but nsrclone command is successful NW139374 VADP incremental backups fail for some VMs with error Could not obtain the drive letter for one of the drives NW139705 nsrexecd memory leak occurs on Windows 2003 cluster after NMSQL server backup NW140648 Dedicated Data Domain storage node not able to clone own save set NW140765 Ambiguous visibility of target devices while Display Read only Devices amp volumes option is checked unchecked from View tab NW141010 NMC dbsrv12 process goes into defunct state on SUSE Linux x64 version 11 SP2 NW141312 Synthetic full save encounters problem when symbolic link involved NW141877 expat so 1 shipped with NW8 conflict with expat so 1 on latest RH NW141940 Browse and retention options w amp y in savegrp command line not honored NW141948 Nsrd core dump occurs after chang
207. mitations Table 13 Limitations discovered in NetWorker release 7 6 SP3 and later page 2 of 2 Operating Issue number Description of limitation system affected Product feature NW133449 winworkr terminates after disaster recovery of a VM using nbd mode Windows Recovery on page 53 NW132405 DAR recovery does not recover ACL attributes in NetApp NDMP restore All Recovery on page 53 NW131025 Performing recovery on Solaris 11 as non root user returns error Solaris Recovery on page 54 NW132961 NBDSSL transport mode not supported for VM recovery Windows VMware on page 54 VSS backup performed with NetWorker 7 6 SP2 cannot be recovered using NetWorker 7 6 SP3 NW133490 A VSS backup that was performed using NetWorker 7 6 SP2 cannot be recovered using NetWorker 7 6 SP3 The VSS system file recovery fails with an error similar to the following VSS BCD BOOT FILES has not been successfully recovered Workaround After performing the upgrade a Full level backup of the system must be performed so that the VSS system save sets can be recovered Note Only the VSS system save sets cannot be recovered from the NetWorker 7 6 SP2 backup all other data can be recovered using the normal recovery procedure Index and bootstrap save times changed in Savegroup completion report to reflect job completion time instead of session completion time NW131610 In NetWorker 7 6 SP3 the
208. mmand with dedupe option Solaris CLI on page 154 LGTsc19402 The e exclude file option behaves differently for files and directories Linux Windows CLI on page 155 Solaris LGTsc19084 The recover e exclude file option does not support NDMP file systems All CLI on page 155 LGTsc19405 No filename checks for remote clients when using the e exclude file option Linux Windows CLI on page 156 with a directed recovery operation Solaris LGTsc10665 Cannot view log files created with the nsr_render_log command All CLI on page 156 LGTsc06809 Clients running pre 7 4 releases cannot use the mminfo N command to query All CLI on page 156 save set names longer than 255 bytes LGTpa95406 The jbverify command is not supported on Solaris 10 AIX Solaris CLI on page 156 HP UX Tru64 UNIX LGTsc15337 Marking volumes as Recyclable might slow system performance All Cloningand on page 157 Staging LGTsc19401 Removable Storage Manager RSM not supported All Compatibili on page 157 ty LGTsc20557 The Homebase Agent is not supported in a Cluster environment Linux Windows Compatibili on page 157 Solaris ty LGTsc14700 Support for Windows Change Journal Manager with Microsoft Windows 2008 Windows Compatibili on page 158 ty LGTsc18397 Cannot set nsrdir parameter for virtual server using remote Microsoft Windows Configurati on page 158 Management Console MMC on LGTsc0
209. multiple SYSTEM or VSS SYSTEM save sets in one operation from the NetWorker User program mark all of the required SYSTEM or VSS SYSTEM save sets and any other required save sets and then complete the recovery EMC NetWorker Release 8 0 and Service Packs Release Notes 183 Known problems and limitations The NetWorker Administration Guide contains more information about editing Client resources using the NetWorker Administrator program or the NetWorker User program VSS backups of raw devices unsupported LGTpa58422 NetWorker release 7 4 does not support the VSS backups of raw devices CLI problems and limitations descriptions Using the withdraw command to withdraw a volume on a partitioned library fails LGTpa87308 The withdraw command fails when a volume is withdrawn from a partitioned library Workaround When using the withdraw command specify the port number also For example nsrjb w S 1 P 2 vvv The ls l command does not display files recovered from a NetApp Data ONTAP 6 5 file system LGTpa91406 After performing a recovery from a NetApp Data ONTAP 6 5 file system mounted on a UNIX client NFS share the recovered files are not displayed if the ls L command is entered Workaround Unmount and remount the file system and the files are visible The mminfo command does not display a weekly summary of save set usage during the change to daylight savings time LGTpa76457 If you use mminfo query to get a we
210. n limitation with VMware VCB backup of a Solaris virtual machine may fail due with the error of Custom pre freeze script failed even though no customization is made to the pre freeze script This limitation has been fixed in ESX 3 5 Update 2 CLI problems and limitations descriptions Running nsravtar directly from the command line might fail LGTsc25711 Running nsravtar directly from the command line might fail if the following environment variable was not updated LD_LIBRARY_PATH Workaround Add usr lib nsrto the LD_LIBRARY_PATH environment variable Savegroup initiated with symbol at beginning of name does not trigger desired group LGTsc23714 When a Savegroup with the symbol at the beginning of the name is initiated from the command line or from NMC the default group will be triggered instead of the specified savegroup The symbol is being interpreted as a special flag option not as part of the savegroup name 132 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Workaround Do not use the symbol at the beginning of a savegroup name AFTD direct file recover option may yield incomplete volume information LGTsc10723 Recovering data from AFTD volumes using direct files recovery method will not update the read information in the volume record As a result the mminfo command will incorrectly display the read data as 0 For example the command mminfo
211. namic disks VCB implementation is not supported on VM s configured on or with RDM physical disks LGTsc31500 VCB FULLVM or SFR implementation is not supported when VM s are configured on RDM physical disks or disks which are attached to RDM physical disks Memory footprint for nsrvcb_save is huge during VMware backups LGTsc31545 When VCB backups are performed nsrvcb_save binary consumes huge amount of memory For example to back up a VM with 200 GB vmdk nsrvcb_save binary can consume up to 1 15 GB of RAM Therefore it is recommended to provision a minimum of 1 GB or more memory space for nstvcb_save binary Note For every VM backup one nsrvcb_save binary is spawned Memory consumed by the nsrvcb_save binary should be released once the VM backup is complete VM should be in the powered on state for the first backup LGTsc31562 When running the first backup the VM should be in the powered on State irrespective of whether the VCB_VM_LOOKUP_METHOD is based on the IP address or the display name Shared folder settings are not restored from a file level restore on the VM LGTsc31575 When a file level restore is performed from a full image or incremental or differential backup of a shared folder on the VM the share settings on the folder are not restored Workaround Manually reset the share settings for the folder Any system changes to the VM requires a full backup LGTsc31651 When you add or delete hard dis
212. nce Guide or the UNIX man pages has more information on the nsrjb command The udev tool is unsupported on Emulex running Linux RedHat AS 4 using default kernel 2 6 LGTpa87657 The udev tool is unsupported on Emulex running Linux RedHat AS 4 using default kernel 2 6 The jbconfig command might fail on Windows 2003 with a multidrive jukebox LGTpa74492 When configuring media libraries on Windows Server 2003 the jbconfig command might fail with this error jukebox error scsi command MODE_SENSE failed If this error message appears 1 Right click My Computer and select Manage 2 Select Device Manager 3 Right click the effected library and select Disable 4 Rerun the jbconfig command Tape gets stuck in a drive when labelling Linux Red Hat LGTpa68867 While labelling tape in a DDS configuration by using a NetWorker server that is running Linux Red Hat the tape becomes stuck in the drive and this error message is displayed unload failure retrying 30 seconds To prevent a tape from being stuck in the drive set the auto_lock setting to 0 Off in the etc stinit def file for these drive types Sony AIT 2 and AIT 3 IBM LTO Gen1 e HP LTO Gen1 e IBM LTO GEN2 e IBM 3580 drive LTO 1 e IBM 3592J1A e Quantum DLT 7000 By default the auto_lock setting is set to 1 On 188 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Error message appears in da
213. ncorrect Instead this error message is reported command operation LOAD command ID 231 is not connected Device operations using the right click option might be lost LGTpa83579 Device operations that use the Console are limited if a resource was created by a pre 7 4 release NetWorker server that used the nsradmin program in nonvisual mode Mount unmount and label operations cannot be performed by using the right click option Workaround Delete and re create the device Note This limitation only occurs when the Type attribute is in lowercase Media capacity notification not logged in the media database LGTpa82503 When the maximum number of save sets for a volume is reached no notification is logged in the media database indicating a volume reached capacity labelling volumes concurrently might fail when using NMC LGTpa80901 When labelling a volume by using the NetWorker Console concurrent label operations might fail if one of these conditions is true e Two or more label operations are running concurrently e The operation is using the same pool or two pools with the same label template This error message appears Error Duplicate volume name rh64 014 Select a new name or remove the original volume EMC NetWorker Release 8 0 and Service Packs Release Notes 187 Known problems and limitations Workaround Use the nsrjb command to perform concurrent label operations The NetWorker Command Refere
214. nd on page 61 Staging NW127039 Remote access attribute for NetWorker client resource of the NetWorker All Configuration on page 61 server must list names of all cluster nodes to ensure lockbox functionality on NetWorker servers cluster node NW127956 Active read sessions limited to 1 when recovering data from a Data Domain Windows Devices and on page 62 device Media NW128111 DD Archiver storage systems are limited to one data movement policy per All Devices and on page 63 NetWorker datazone by default Media EMC NetWorker Release 8 0 and Service Packs Release Notes 55 Known problems and limitations Table 14 Limitations discovered in NetWorker release 7 6 Service Pack 2 page 2 of 5 Operating Issue number Description of limitation system affected Product feature NW125290 Device Configuration wizard cannot be used to label CIFS share AFTD ona All Devices and on page 63 Data Domain system Media NW124165 System error detected when labeling a Data Domain device Windows Devices and on page 63 Media NW123401 Data Domain features cannot be enabled through NMC on AIX 64 bit AIX Devices and on page 63 Media NW120013 AFTD percentage capacity not updated after capacity is changed and device All Devices and on page 63 is relabeled Media NW125024 Selecting AFTD on first window of Device Configuration wizard returns error
215. nd Media LGTpa36367 Tape Drive Requires Cleaning Error Message Windows Devices on page 191 and Media LGTpa89859 Unable to configure an ACSLS silo on Windows with lib_attach 1 4 1 Windows Devices on page 192 and Media LGTpa87730 Cannot launch the NetWorker Console from a Linux PowerPC client Linux GUI on page 192 LGTpa77990 Cannot run commands in nsradmin without the nsrexecd daemon Windows GUI on page 192 LGTpa82555 Remote client save sets with japanese characters are displayed incorrectly Windows GUI on page 193 LGTpa83820 Files backed up from a VSS system fileset appear in the file system tree Windows GUI on page 193 LGTpa53364 SCSI device ID displayed differently than NetWorker NDMP devices AIX Solaris HP UX GUI on page 193 Tru64 UNIX Linux LGTpa56231 All client file index entries might appear not to have been deleted All GUI on page 193 LGTpa86214 Microsoft Windows username cannot contain a character Windows GUI on page 194 LGTpa80764 No alternative location provided for the java14 sdk tar file if the tmp AIX Solaris HP UX Installation on page 194 directory is full Tru64 UNIX Linux LGTpa83706 ASR and non ASR recovery fails if the Windows install CD does not match Windows Installation on page 194 the service pack level of the data being backed up LGTpa50807 Error downgrading to business edition All Installation on page 194
216. ndows operating system using a Windows operating system Clients running pre 7 4 releases cannot use the mminfo N command to query save set names longer than 255 bytes LGTsc06809 Clients running pre 7 4 releases cannot use the mminfo N command to query save set names longer than 255 bytes This issue is caused by the enhancement in release 7 4 for supporting longer save set names for to up to 1024 bytes was 255 bytes in release 7 3 to accommodate non ASCII save set names which will take more bytes Workaround There are two workarounds for this issue if you are using a pre 7 3 client Do not specify N option on pre 7 4 mminfo to query save set names longer than 255 bytes For example the mminfo avot command can be issued but will only display the first 255 bytes of save set name e Use the mminfo N command with a 7 4 client to view save set names longer than 255 bytes The jbverify command is not supported on Solaris 10 LGTpa95406 The jbverify command is not supported on Solaris 10 The NetWorker software has an autoconfiguration option provided that ensures a jukebox is configured correctly 156 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Cloning and Staging problems and limitations descriptions Marking volumes as recyclable might slow system performance LGTsc15337 The following factors might slow system performance when marking a volume as recyclable For each v
217. ne s mars vvv S saveset_id EMC NetWorker Release 8 0 and Service Packs Release Notes 93 Known problems and limitations nsrclone nsrstage performs regular clone for source Data Domain volume on remote storage node if client resource was not created in NetWorker server NW117750 If a client resource for the remote storage node is not created in the NetWorker server running nsrclone nsrstage always performs a regular clone for the source Data Domain volume on the remote storage node Workaround In order for the NetWorker server to manage and monitor clone operations the NetWorker storage nodes at both the source and target locations must be clients of the same NetWorker server A clone may not be created in a different datazone Create or add a client resource for the remote storage node in the NetWorker server Concurrent stage with stage or clone from the same Data Domain device or AFTD is not supported NW117470 Performing a concurrent stage with the stage or clone from the read only and read write volume of the same Data Domain device or AFTD is not supported If this is attempted an ansrd core dump may occur A clone operation hangs if the source volume is on a remote storage node and is umounted initially but is mounted after the clone attempts to start NW117179 If the source volume is on a remote storage node and is unmounted starting a clone operation will not complete successfully even if the source volume is m
218. ns GUI problems and limitations on page 100 e Installation and upgrading problems and limitations on page 102 e Restore problems and limitations on page 102 e Security problems and limitations on page 104 e VMware Consolidated Backup VCB problems and limitations on page 104 Known limitations related to internationalization support in NetWorker 7 6 are provided in the section Internationalization support on page 199 Table 15 Limitations discovered in NetWorker release 7 6 Service Pack 1 page 1 of 3 Operating Product Issue number Description of limitation system affected feature NW121944 NDMP DSA backup of NAS filer or Snaplmage client fails with error could not All Backup on page 88 establish jobid with server NW120918 File by file recovery of a DSA backup from Data Domain device fails All Backup on page 89 NW120421 For BMR enabled Windows NetWorker clients generating profile information Windows Backup on page 89 using HomeBase Agent 6 4 fails NW120031 Glibc 2 3 4 or later required on Linux host in order to run as storage node for Linux Backup on page 90 Data Domain device NW117892 nsrmmd may consume large amount of memory when backing up to Data All Backup on page 90 Domain device by way of the storage node NW114817 Savegroup with customized backups script fails UNIX Backup on page 90 NW1
219. ns Backup might default to an incorrect server If the s option is not specified with the save command LGTpa83221 On a NetWorker client if the s servername option is not specified with the save pathname command the save command does not select the first server name in the nst res servers file The save command selects the first server it contacts on the network Workaround Use the s servername option with the save command to specify a specific NetWorker server The var log lastlog file causes a save process to appear to hang on RedHat AS4 x86_64 LGTpa79664 RedHat AS4 x86_64 creates a 4TB sparse file var log lastlog during the install process A save process that includes this file appears to hang while it reads the sparse file The save process executes after the delay Save set status is displayed as invalid if a DSA backup is terminated due to an invalid backup path LGTpa75719 If a DSA backup is terminated due to an invalid backup path the save set status is displayed as invalid ss for file type devices and tape devices in the Volumes window The Volume window should not display information about the save set status The system object and system contract directories are not skipped during a backup on Solaris 10 LGTpa73509 The system object and system contract directories should be skipped when running backups on a Solaris 10 operating system Create a nsr file with directives to skip the system obje
220. ns nsrbmr does not give proper error messages under certain conditions LGTsc16423 An appropriate error message is not displayed when both BMR profiling status and savegrp status fail due to one of the following The Homebase Agent is uninstalled and a savegrp with BMR enabled client is performed e Acommunication issue occurs between nwserv and nwclnt An error message appears but BMR profiling still completes with a status of pass in the following scenarios 166 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations The Homebase Agent services are stopped during or after profiling In this case nsrbmr completes without any errors Incorrect options are specified in the BMR options field under client properties A command usage error appears but profiling status indicates pass e After installation when the first savegrp is performed with BMR enabled client the HomeBase server name is specified in the server properties and the BMR options field is left blank Once the savegrp is completed for the BMR enabled client it is recommended to check the status of the BMR profile completion to ensure that BMR profiling has completed successfully Error message does not display for annotations with similar characters at the end LGTsc17737 Nsrretrieve does not display an error message when a retrieve is performed using regular expressions for two annotations with similar chara
221. ns error Windows Installation on page 138 but installation still completes successfully LGTsc26210 License Conformance Summary displays incorrect base license type Solaris Licensing on page 138 LGTsc21657 In a non English environment the character encoding used for the NMC client Windows Localizatio on page 203 and NetWorker client must be the same n LGTsc26288 JRE 1 6 users cannot export reports as PDF documents for non English locales All Localizatio on page 204 on AIX and HPUX n LGTsc22735 mminfo query ignores on non boolean fields Windows Messaging on page 140 LGTsc21253 nsrjobd may consume large amount of memory depending on backup Windows Performanc on page 141 environment e LGTsc19690 NetWorker programs may experience delays on SuSE Linux Enterprise Server Linux Performanc on page 141 version 9 x using IPv6 e LGTsc12672 nsrck L7 t must be performed with additional steps in order to recover client All Restore on page 143 index with save sets passed browse period 1GTsc20723 Ctime attribute not modified on AIX version 5 3 and later Mac OS X version AIX Mac OS X Restore on page 143 10 4 and later LGTsc21704 Authentication error appears when NetWorker connecting to client Solaris Security on page 144 LGTsc24076 Newclient s global attributes do not inherit existing client values after Windows Upgrading on page 144 upgrading NMC 130 EMC NetWorker
222. nstalled on Windows VADP only supports English versions of the Windows operating systems for the vCenter or Virtual Center machine and the VADP proxy Note NetWorker does support the backup recovery of non English versions of guest operating systems for the VMs Incorrect proxy information displayed in NMC for VM client resource after upgrading the NetWorker server to 7 6 SP2 NW129735 After upgrading the NetWorker server from 7 6 SP1 to 7 6 SP2 the VM client resource associated with the VCB proxy does not display the correct information in NMC For example if you are using both VADP and VCB proxies VM client resources that are still associated with VCB proxies will display the VADP proxy when viewing the VM resource in NMC The correct information displays in the nsradmin output for the client resource Backup of a Windows 2003 VM is not browsable NW129337 A VADP image level backup of a Windows 2003 VM is not browsable if the VM was originally Windows 2000 and later when the guest operating system was upgraded to Windows 2003 The savegroup log displays the following message even though all the attached disks are NTFS nsrvadp_save Parser failed because of a non NTFS volume inside the VM Workaround To browse these VADP backups download and install the following Windows 2003 resource kit from Microsoft into the VM http www microsoft com downloads en details aspx familyid 9d467a69 57ff 4ae7 9 6ee b18c4790cffd Onc
223. nt in the media database the nsrck L6 command deletes the invalid save set records from client file index Note This requirement might be more apparent with AFTD as it supports concurrent operations but it is applicable to all other device types with a similar setup EMC NetWorker Release 8 0 and Service Packs Release Notes 193 Known problems and limitations Microsoft Windows username cannot contain a character LGTpa86214 NMC does not launch correctly if a Microsoft Windows username contains a character This error message is displayed Can t find bundle for base name res gwt_rb locale en_US NMC can be launched from the same machine when logged in as a user with no special characters in the name Installation problems and limitations descriptions No alternative location provided for the javai4 sdk tar file if the tmp directory is full LGTpa80764 After installing the NetWorker Console server on an AIX platform if the tmp directory does not have enough space for the java14 sdk tar JRE file this error message appears There is not enough room on the disk to save tmp uontdicn tar Remove unnecessary files from the disk and try again or try saving ina different location ASR and non ASR recovery fails if the windows install CD does not match the service pack level of the data being backed up LGTpa83706 If you have installed a Service Pack on a client machine you will not be able to perform an automat
224. o 15 and physical tape device write speed over higher latency SAN links improving by an average 30 Note Volumes will not write at the new block size until the volume is labeled with NetWorker 8 0 SP1 EMC NetWorker Release 8 0 and Service Packs Release Notes 5 New features and changes Auto configuration of NDMP backups Previously NDMP backups required manual configuration to offload DSA workload and activities to storage nodes and clients When not configured appropriately NDMP data travels to the storage node via the NetWorker server and the NetWorker server must then handle index processing creating performance issues Large NDMP index conversion operations need to share the NetWorker server which is typically busy with other backup operations leading to performance issues NetWorker 8 0 SP1 supports auto configuration of NDMP backups by automating the selection of resources and offloading of the index conversion NetWorker 8 0 The NetWorker 8 0 software contains the following new features and enhancements More detailed information on these features is provided in the EMC NetWorker Administration Guide e Optimized disk reading on page 7 e Windows Disaster Recovery now Windows Bare Metal Recovery BMR on page 8 Device management changes on page 8 NetWorker server in LDAP mode on page 10 e Changes to User Group resources on page 10 e Audit Logging and Accountability on page
225. o complete Other operations such as mminfo or NMC GUI commands that perform media database queries will also hang or take long to respond if nsrim is crosschecking the media database at the same time The following common symptoms are observed nsrim X does not complete in a reasonable amount of time e nsrmmdbd process consumes nearly 100 of the processor it is running on pstack of nsrmmdbd displays recalculate_vol_rmedia function e Many save set clone instances on a volume have expired on the volume retention date Workaround To fix this issue 1 Download and install the latest Cumulative Fixes package for NetWorker 7 5 and 7 6 from the following locations ftp ftp legato com pub NetWorker Cumulative_Hotfixes 7 5 ftp ftp legato com pub NetWorker Cumulative_Hotfixes 7 6 2 Create a file called mdb_no_recalc under the nsr debug directory EMC NetWorker Release 8 0 and Service Packs Release Notes 67 Known problems and limitations Creating the nsr debug mdb_no_recalc file and installing the hot fix stops the volume retention recalculation during the crosscheck of the media database thereby reducing the overall time media database crosschecking takes to complete This is particularly useful for media databases that contain a large number of save set records per volume where many of the save sets in the volume s are expiring on the same day or at the same time Note To check the status of a volume the volflags rep
226. ocedure Generator NPG is a stand alone Windows application used to generate precise user driven steps for tasks such as installation upgrading migrating and disaster recovery carried out by customers Support and the field With the NPG EMC NetWorker Release 8 0 and Service Packs Release Notes 213 Installation each procedure is tailored and generated based on user selectable prompts This generated procedure gathers the most critical parts of NetWorker product guides and combines experts advice into a single document with a standardized format Technical Notes and White Papers Provides an in depth technical perspective of a product or products as applied to critical business issues or requirements Technical Notes and White paper types include technology and business considerations applied technologies detailed reviews and best practices planning Documentation corrections and additions The following section provides information on updates to the core NetWorker documentation set that currently do not appear in those guides NetWorker Administration Guide Changes to behavior of backing up BOOT BCD Data on Windows 2008 R2 and Windows 7 The NetWorker 8 0 SP1 Administration Guide indicates in the section Backing up BOOT BCD Data on Windows 2008R2 and Windows 7 on page 119 that NetWorker ensures that the partition containing the BCD is mounted on these operating systems and then assigns a drive letter to the mounted pa
227. of extended profile differs for Microsoft Windows and UNIX e Microsoft Windows NetWorker_install_path HomeBaseAgent history UNIX opt homebase agent history Note Where NetWorker_install_path is the location of the NetWorker installation files Delay in cancelling savegroups in NMC for BMR enabled clients LGTsc19514 Stopping a savegroup from NMC when there are BMR clients enabled for profiling does not result in the savegroup being cancelled immediately The clients with BMR enabled must wait until the profiling jobs complete before the savegroup is cancelled Once the profiling completes the savegroup is cancelled and subsequent savegroups for the clients will not be triggered A backup might fail for CIFS shares on Microsoft Windows hosts LGTsc16575 A backup might fail for CIFS shares on a Microsoft Windows host When nsrexecd is started as a service context account it cannot obtain the CIFS path because of access restrictions to its security credentials from the NetWorker client nsrexecd By default nsrexecd starts as a service under the SYSTEM account that does not have the correct permissions to access the CIFS share A message similar to the following appears save 10 31 73 80 bluenose sam t1 txt No such file or directory Workaround To work around this issue 1 Create an account on the NetWorker client machine with the same username and password as an account with permissions to the CIFS shares 2
228. ol architecture SELinux required disabling on Red Hat 5 and 6 With NetWorker 8 0 you can now enable SELinux for Linux platforms Checkpoint restart backups for NDMP client NetWorker 8 0 supports checkpoint restart for NDMP NetApp Clients providing the ability to perform checkpoint restart for a failed backup of a NetApp filer To configure the NDMP client for checkpoint restart select the Checkpoint enabled option under the General tab for the Client resource in NMC Chapters Backing Up Data and NetWorker support for NDMP of the NetWorker Administration Guide provide more information and considerations when setting up NDMP clients for checkpoint restart Note If either the NetWorker server or the NetWorker host initiating the NDMP backup is an earlier version then the checkpoint restart feature is not supported for the NDMP NetApp backup 22 EMC NetWorker Release 8 0 and Service Packs Release Notes New features and changes NMM 2 3 not supported with NetWorker 8 0 NetWorker Module for Microsoft Applications NMM 2 3 is not supported with NetWorker 8 0 Update the NMM client to NMM 2 4 before updating the NetWorker server and storage nodes to NetWorker 8 0 NMM client configuration support in NMC Client Configuration wizard The NMC Client Backup Configuration has been enhanced to support configuration of NMM clients To support configuring the NMM clients the Specify the NetWorker Backup Group page of the wizard
229. ollowing Kill the nsrcpd process then restart the daemons Selecting the Discover option in NMC now completes successfully Run the command line utility nsrpush to perform the operation instead of using NMC EMC NetWorker Release 8 0 and Service Packs Release Notes 111 Known problems and limitations NetWorker Server may take a long time to restart if size of media management database is very large LGTsc28262 If the NetWorker media management database is very large the NetWorker server may take a long time to establish client connections when it is restarted The reason is that a consistency check of the media management database is triggered when the server is restarted To reduce the size of the media management database run the nsrim C command Be aware that this command may take a long time to run and that the NetWorker server will be unavailable during this time Run the command when the NetWorker server is not busy More information about reducing the media management database is provided in the NetWorker Administration Guide Limits in NetWorker support for NTFS LGTsc08220 The NetWorker software supports the backup and recovery of NTFS using Win32 API defined subsystem Besides Win32 Subsystem NTFS also supports other subsystems like Portable Operating System Interface POSIX The Win32 subsystem supports certain file naming conventions and does not have ability to support file naming conventions of other subsystem
230. olume that is to be marked as recyclable 1 The number of save set clone instances that reside on that particular volume and are required to be marked as expired 2 The number of clones or clone instances for each of the save set clone instances on that particular volume that reside on other volumes The number of clones that are created for a save set equal the number of save set clone instances Each save set clone instance has the same ssid and unique clone ID Each save set clone instance resides on a separate volume The first instance of backup also has a clone ID Thus the volume being marked as recyclable might contain save sets that have multiple clone instances that reside on other volumes These clone instances need to be checked before the save sets are marked as expired A save Set identified by the ssid only expires when all of the clone instances which are identified by a clone ID expire To mark a volume as recyclable e From the server s Administration window click Media a Inthe navigation tree select Volumes The Volumes detail table appears b Right click a volume in the Volumes detail table and select Recycle The Recycle window appears It names the selected volume c Select the recycle policy Auto default or Manual d Click OK e From the command prompt type the following nsrmm o recyclable volume Compatibility problems and limitations descriptions Removable Storage Manager not supported
231. ommand with the I option File system directories cannot be specified in an input file Examples of invalid command line entries include recover s servername SYSTEM DB SYSTEM STATE recover s servername D letters SYSTEM DB save s servername SYSTEM DB SYSTEM STATE save s servername D letters SYSTEM DB save s servername I D list txt Where list txt is an input file Examples of invalid input files include The following input file is invalid because it includes a file system and a VSS SYSTEM save Set D letters VSS SYSTEM BOOT The following input value file is invalid because it includes multiple VSS SYSTEM save sets VSS SYSTEM BOOT VSS SYSTEM SERVICES Examples of valid command line entries include save s servername VSS SYSTEM BOOT save s servername VSS SYSTEM SERVICES recover S servername VSS SYSTEM BOOT recover s servername VSS SYSTEM SERVICES Workaround To back up multiple SYSTEM or VSS SYSTEM save sets in one operation choose one of these options e Inthe NetWorker Administration window edit the Client resource to include multiple SYSTEM or VSS SYSTEM save sets Alternatively ensure that the default save set All is selected for the Client resource Inthe NetWorker User program mark all of the required SYSTEM or VSS SYSTEM save sets and any other required save sets and then complete the backup To recover
232. on page 204 JRE 1 6 users cannot export reports as PDF documents for non English locales on AIX and HPUX on page 204 The nwrecover program will not start on Linux platforms for Asian Languages if the necessary fonts are not installed on page 204 e Recovering a large number of files may take a long time in the French locales on Solaris on page 204 e Garbled characters may appear in the NetWorker Console GUI font list on Solaris on page 205 e Problem with highlighted text in the NetWorker Console Help program after performing a search using JRE 1 5 x for Asian languages on page 205 Entering non ASCII characters in NetWorker user interfaces on page 205 e Non ASCIl save set names are displayed incorrectly in nsradmin visual mode on Linux on page 205 The XAPPLRESDIR environment variable must be set to operate the NetWorker Console on HP UX on page 205 Localized software contains some English Text Messages and Strings that were added after the NetWorker 7 5 Service Pack 1 release have not been localized Some strings from the operating system have also been left intentionally unlocalized The nsrwatch and nsradmin programs are not localized The English language components do not affect the functionality of the software The only RAP value that supports non ASCII characters is the Save Set attribute of the Client and Archive Request resources Java Web Start cache path and non Eng
233. oost devices are not mounted after upgrading NetWorker NW148866 Parameter selection in a custom report is not honored in NetWorker when generating report using gstclreport bat NW148885 Storage node receives RPC errors and loss of communication with NetWorker server NW148933 Data Domain cloning reports success but 0 bytes cloned and DD AFTD clone fails NW149149 Possible Data Loss when nsrim recover space and backups run in parallel to Data Domain volume NW149156 Unable to recover NetApp NDMP backup taken with device block size set to 256 KB NW149185 Save set on disk DD AFTD not readable due to mismatch between size on disk and media database total size NW149324 nsrscm_filter consistently core dumps on Solaris 10 NW149423 The gstd service hangs when querying clone job properties NW149434 Unable to stage from two different storage nodes NW149467 NetWorker recycles full SQL save set even though incremental save sets depend on the full save set NW149651 NetWorker client incorrectly reports the amount of MB used in nsrlabd NW150305 After upgrading NetWorker relabels all the recyclable media and never mount volumes resulting in tape requests that get queued and never met NW150322 VADP backup failure results in consolidate error as the VM disk is locked NW150359 nsrd exe will not start under VCS in Windows OS when Mount type resource is used for shared file system NW150436 Clone resource cannot set start time to OAM NW150484 Unable to re
234. operly formatted 82 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Windows 2008 FULLVM backup displays warning messages in savegroup log even though backup is successful NW119466 A FULLVM backup of a Windows 2008 32 bit or 64 bit VM from a Windows 2008 32 bit proxy displays warning messages in the savegroup log even though the backup completes successfully Improper error message appears when disaster recovery run from command line without o option NW118840 A proper error message does not display when a disaster recovery is performed from the command line without the o option Instead the error indicates that The system cannot find the path specified VMs created in vCenter or folders created on proxy not cleaned up when recovery is stopped NW118828 When a VM recovery operation in progress is stopped by the user or interrupted due to a network disconnection VMs that were created in vCenter or folders created on the proxy are not cleaned up The VM folders must be manually deleted Remove snapshot operations are triggered when DR is started with winworkr or from the command line NW118382 When a disaster recovery is started from the NetWorker User program winworkr or from the command line Remove snapshot operations get triggered The operation appears in the Recent tasks pane of the vSphere Client GUI Windows support problems and limitations VSS SYSTEM FILESET s
235. or 0 2009 02 17 14 27 49 850 Libs 4380 warning SSLVerifyCertAgainstSystemStore Certificate verification is disabled so connection will proceed despite the error p2vTool version 3 0 3 build 89816 mminfo query ignores on non boolean fields LGTsc22735 Performing an mminfo query with for example if you run mminfo q client hydra should exclude all save sets for the client hydra However mminfo ignores the and returns all save sets for the specified client 140 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Performance problems and limitations descriptions nsrjobd may consume large amount of memory depending on backup environment LGTsc21253 The nsrjobd daemon runs on the NetWorker server and is responsible for monitoring NetWorker activity during a backup or recovery operation Be aware that depending on the size of your backup environment nsrjobd can require large amounts of RAM NetWorker programs may experience delays on SuSE Linux Enterprise Server version 9 x using IPv6 LGTsc19690 NetWorker programs may experience a start up delay on a SuSE Linux Enterprise Server SLES version 9 x using IPv6 in either a single stack or dual stack IPv4 IPv6 environment This situation may occur if the Scope Link IPv6 address of the Linux host network interface is not included in the etc hosts file To determine the Scope Link address of
236. or VADP recovery in non English Windows VMware support on page 75 locale NW126321 Guest backups of Windows 2008 R2 and Windows 2007 may fail on ESX Windows VMware support on page 75 4 0 NW125927 SYSTEM accounts must have Full Control permissions for all NTFS disks to Windows VMware support on page 76 back up Windows VMs NW125800 Virtual compatible raw disk restored as local virtual disk Windows VMware support on page 76 NW125515 Using SAN transport mode results in slow performance for disaster recovery Windows VMware support NW125130 from physical proxy of VM with thin disks on page 76 NW125230 Recovery of a VM using SAN or hotadd transport mode requires policy be Windows VMware support NW125142 set to OnlineALL on page 76 NW125212 Savegroup output of VADP ALLVMFS backup still refers to VCB directive Windows VMware support on page 77 EMC NetWorker Release 8 0 and Service Packs Release Notes 57 Known problems and limitations Table 14 Limitations discovered in NetWorker release 7 6 Service Pack 2 page 4 of 5 Issue number Description of limitation Operating system affected Product feature NW125179 Release disk lease messages appear during SAN mode backup Windows VMware support on page 77 NW125164 FULLVM level 0 backup must be performed after enabling CBT on the VM Windows VMware s
237. or is a Pentium 4 or later Unable to restore clone data from tape written on a Linux Storage Node device when using persistent device names NW114157 If using Linux persistent naming udev and NetWorker CDI is enabled for the device there is a potential to overwrite data when NetWorker positions the tape to perform a write operation Most often this would occur if a partially full tape was mounted for writing and data was appended to it This should not occur if data was continuously written to the device and the tape was filled Workaround A fix is available for this issue NW114157 for Linux storage nodes using tape devices configured with symbolic links for example dev rkant1 gt dev nst0 or tape devices configured with udev for example dev by id dev name For storage nodes running NetWorker 7 4 5 6 and earlier update to the latest cumulative build for NetWorker 7 5 x or 7 6 Links to the download are provided below For storage nodes running 7 5 2 3 and earlier update to the latest cumulative build for NetWorker 7 5 Service Pack 3 ftp ftp legato com pub NetWorker Cumulative_Hotfixes 7 5 For storage nodes running NetWorker 7 6 update to the latest cumulative build for 7 6 x ftp ftp legato com pub NetWorker Cumulative_Hotfixes 7 6 The knowledgebase article esg113332 and the corresponding ETA contain more information on this issue including symptoms such as error messages that appear when this problem oc
238. orker 7 2 x client savegroup backup on NetWorker servers 7 3 and later the following additional information is added to the output of the savegroup completion report This additional information is unnecessary and can be ignored type NSR client description pools supported Yes browse time supported Yes multiple balanced streams supported Yes remote user lt NetWare_User gt arch NetWare IA32 client OS type NetWareOS CPU type Intel Pentium CPUs 2 kernel arch Intel Pentium machine type server MB used 57221 NetWorker version nwnc_7_2 OS NetWare IA32 6 version nwnc_7_2 save set path lt Save_Set_Name gt level full diskno 0 max_sessions 1 stype save parallelism 8 V lt NetWare_client_Name gt lt NetWare_save_set_name gt level 6 8360 MB 00 09 34 21096 files lt NetWorker_Server_Name gt index lt NetWare_client_Name gt level 6 47 MB 00 00 03 56 files EMC NetWorker Release 8 0 and Service Packs Release Notes 139 Known problems and limitations Single step recovery of a full virtual machine some error messages are cyptic LGTsc26965 During the single step recovery of a full VMware virtual machine some error messages may appear to be cryptic These error messages are generated by the Vmware converter product The error messages may refer to the underlying function name rather than the cause or required solution The following is an example of one such error message 70
239. ormation attributes Remote access attribute for NetWorker client resource of the NetWorker server must list names of all cluster nodes to ensure lockbox functionality on NetWorker server s cluster node NW127039 If a lockbox is created for a NetWorker server configured on a cluster the following step must be performed in order for the lockbox to work on the cluster node the NetWorker server is running on The Host section for the NetWorker client resource s remote access attribute must list the names of all the cluster nodes The values of the names must be in the following form EMC NetWorker Release 8 0 and Service Packs Release Notes 61 Known problems and limitations e For UNIX cluster nodes use the hostname command output e For Windows cluster nodes use the full computer name go to Control Panel gt System gt Computer name to get the full name Note The lockbox can be created prior to or after performing this step This configuration must be performed during the initial startup of the virtual NetWorker server that is before the virtual server fails over to the other cluster Otherwise the lockbox will have to be deleted and then re created Devices and media problems and limitations Tape drives configured from EDL on HP UX are not assigned unique serial numbers leading to device ordering issue LGTsc21701 When tape drives are configured from an EDL on the HP UX platform the tape drives are not as
240. ort mode should not be selected Due to a VMware limitation performance becomes very slow when using SAN mode and the vCenter server receives many requests to Clear lazy zero and Allocate blocks It is recommended to perform one of the following e Recover with a virtual proxy using the hotadd transport mode e Recover from the physical proxy using NBD or NBDSSL mode Recovery of a VM using SAN or hotadd transport mode requires policy be set to OnlineALL NW125230 NW125142 When recovering a VM using either the SAN or hotadd transport mode the following one time configuration must be performed on the proxy host before initiating the recovery 1 Open a command prompt on the proxy host 2 Run the following command DISKPART 3 Enter SAN and check for the SAN policy 76 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations 4 Ifthe policy indicates offline enable the policy by entering the following SAN POLICY OnlineALL You can now initiate the VM recovery using SAN or hotadd mode Note If recovery is initiated from a Windows machine other than the proxy these steps need to be performed on the machine where the recovery is initiated Savegroup output of VADP ALLVMFS backup still refers to VCB directive NW125212 When performing an ALLVMFS backup the savegroup output for the backup refers to VCB indicating the Directive is not VCB Directive for client lt client name
241. orting option in mminfo must be used instead of volretent Restore problems and limitations Legacy System backups on NetWorker client for Windows 2003 and Windows 2000 cannot be recovered and are not removed from Avamar grid upon expiration NW128138 esg121409 Deduplicated ASR backups of Legacy System save sets SYSTEM STATE SYSTEM DB AND SYSTEM FILES performed on a Networker client for Windows 2003 with VSS off or Windows 2000 are reported as successful in NMC even though the backups are not correctly updated with the deduplication attributes As a result recovery of the Legacy System save set from the deduplication backup will fail Additionally expired Legacy System save sets are not removed from the media database or the Avamar Grid which may eventually cause the Avamar Grid to become full and move to read only state Note NetWorker client systems for Windows 2003 or 2000 that are configured to perform ASR backups will have vss off in the save operation field of the client properties in NMC The following error appears in the deduplication logs under nsr dedup logs Error avtar Error lt 8841 gt getting sfhead failed Additionally running the command mminfo s q dedupe on the NetWorker server returns the following deduplication attributes with no information Client path Data set size De Dup session id De Dup snapup time De duplication De duplication host Domain New dat
242. ot displayed in the NetWorker Console Workaround Select the Archive Request tab from within the Monitoring task window and the Groups table will refresh 162 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Cannot launch NetWorker Console Help program on Solaris 10 with a JRE earlier than version 1 5 0_09 LGTpa96168 The NetWorker Console Help program will not launch if the JRE version is earlier than 1 5 0_09 NetWorker release 7 6 and later requires JRE version 1 6 or later NMC version 3 4 and NWD version 1 0 cannot be installed on the same host LGTsc05879 If NetWorker Dashboard NWD 1 0 is installed on the NMC Server 3 4 host NMC fails to download and a Java Web Start error appears NMC 3 4 and NWD 1 0 cannot function together due to database security and Java certificate issues and the NMC GUI will not launch if NWD is installed on the same host as the NMC Server Workaround Uninstall NWD before updating to NMC 3 4 for NetWorker release 7 4 Installation problems and limitations descriptions For Microsoft Windows ensure that the HomeBase Agent software is installed in the same installation path as the NetWorker software LGTsc16831 For Microsoft Windows ensure that the HomeBase Agent software is installed in the same installation path as the NetWorker software It is not recommended to manually install the HomeBase Agent software into a location that was not specifi
243. ounted ady_file disk Default 001 al C AFTD Default _AF_readonly ddlab nw1 Default 001 RO Default mounted ady _file disk Default 001 RO Figure 7 Synthetic full sessions in the NMC Monitoring window You can schedule synthetic full backups from the Schedule resource in NMC or set up the backup in the Client Properties page of the Client Configuration wizard Note You cannot create synthetic full backups from full level or incremental backups created with NetWorker versions prior to NetWorker 8 0 This feature supports file system backup only More information on synthetic full backups is provided in Chapter 2 Backing Up Data of the NetWorker Administration Guide NetWorker support for ASR disaster recovery of Windows XP and 2003 clients Beginning with NetWorker 8 0 clients ASR backup for Windows XP Professional and Windows Server 2003 is no longer supported However ASR recovery using pre NetWorker 8 0 client ASR save sets is still supported For bare metal recovery protection of NetWorker clients that run Windows Server 2008 and Windows 7 and later supported Windows operating systems refer to the chapter Windows Bare Metal Recovery in the NetWorker Administration Guide Report home The Report home feature enables the delivery of NetWorker platform usage information to EMC Having information on the types of platforms on which NetWorker is being used allows EMC to better serve your existing and futur
244. ounted after the clone operation attempts to start The clone program nsrclone will hang with the following message Server lt server_name gt busy wait 30 seconds and retry This issue does not occur if the storage node is on the NetWorker server that is when the storage node is not remote However if you do not set Media type required to Data Domain in the target Backup Clone pool a regular clone operation will be performed even if the source is a Data Domain volume Workaround Ensure the source volumes to clone are mounted and the target volume is available for writing before initiating the clone operation then set Media type required to Data Domain in the Backup Clone type pool for the clone s target device making sure to specify that this pool is the target for the clone operation 94 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Clone controlled replication optimized clone for a Data Domain Device is performed only when the Data Domain clone volume is mounted and available for writing NW117137 When performing a clone controlled replication operation optimized clone from one Data Domain device to another Data Domain device ensure that the Data Domain clone volume is mounted prior to initiating the clone operation If the Data Domain clone volume is not mounted and the clone operation is initiated then a regular clone operation will be triggered instead of a clone controlled
245. ources such as directives even when communication between the NMC Console and the NetWorker server is using oldauth To update the NMC Console host to use strong authentication first 1 Login as root or as Windows administrator on the NetWorker host whose authentication information will be updated 2 Ensure that the nsrexecd service is running 3 Type the following at the command prompt nsradmin p nsrexec The nsradmin prompt appears 4 Type the following command to access the NetWorker host s authentication information type NSRLA 5 Type the following command to list the local hosts authentication resource settings print 6 Update the host to attempt to use nsrauth authentication first for example update auth methods 0 0 0 0 0 nsrauth oldauth The auth methods value has the following two part format clientgroup_or_host auth_strength The first part clientgroup_or_hostidentifies the host s that are included in this setting The second part auth_strength indicates the authentication strength that the local host will use when connecting with the hosts specified in c ientgroup_or_host In this example the value 0 0 0 0 0 represents all hosts that the local host will connect to The value nsrauth oldauth means that strong authentication nsrauth will be attempted first and if this fails then legacy authentication oldauth will be attempted More examples are provided in the NetWorker Release 8 0 Administration Guid
246. p after every change in the VM hardware e Incase of a remote VCB proxy client single step recover requires the members of the VCB proxy clients administrator group to be part of the remote access list of the VM clients or should have the Remote access all clients privilege Recovery of a VM host with multiple drives displays Directory not empty in the recover GUI LGTsc30075 During a ALLVMFS backup on a VM host with multiple drives select all the drives to be recovered in the recovery GUI and start the recovery to the relocated target location Recovery is completed successfully to the target location with Directory not empty error at the end of each selected drive Workaround Ignore the error The recovery completes successfully 124 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Additional system generated or user files are recovered during save set recovery from an incremental backup LGTsc30810 During VCB incremental backup additional files modified since the last backup including system generated files or user files are backed up Workaround Ensure sufficient disk space is available for recovery Ignore the additional files that are recovered Restored virtual machine starts in forceful powered off state during FULLVM restore LGTsc30813 During a FULLVM restore using the GUI or Command Line Interface the restored virtual machine will start in forceful powered off
247. p fails with the following messages nsrvadp_save The following internal error occurred An error was returned from nsrvddk exe Error opening disk VDDK Error You do not have access rights to this file VM does not power on after disaster recovery of CBT enabled backup NW126553 Disaster recovery of a CBT enabled backup completes successfully however the VM fails to power on after the recovery displaying the following error the parent virtual disk has been modified since the child was created Workaround Ignore the error then run the disaster recovery again from the same backup When the recovery completes successfully manually power on the VM NetWorker User program cannot be used for VADP recovery in non English locale NW126457 The NetWorker User program cannot be used for VADP recovery operations when launched from a non English Windows machine Guest backups of Windows 2008 R2 and Windows 2007 may fail on ESX 4 0 NW126321 The VMware tools installer contains a program comreg exe which has a Windows 2008 R2 bug that prevents it from registering the VMware Snapshot Provider with VSS Guest backup of a Windows Server 2008 R2 or Windows 2007 guest may fail for certain versions of ESX 4 0 0 due to this issue Instructions for taking a manual snapshot with vCenter are provided at the following location http kb vmware com selfservice microsites search do language en_US amp cmd displa yKC amp externalld 1022720
248. page 197 Solaris Tru64 UNIX Windows LGTpa48556 Preventing duplicate filenames during recovery Windows Restore on page 197 LGTpa48322 Windows error message during automated system recovery Windows Restore on page 198 LGTpa37508 Limitation on browse and retention policy dates All Restore on page 198 LGTpa35856 No message is logged if resource files are missing All Restore on page 198 LGTpa38176 Cannot change the browse time if there are files for recovery All Recovery on page 198 Backup operations problems and limitations descriptions Windows management instrumentation database might stop responding LGTpa41039 While performing a save of the Windows Management Instrumentation WMI database the save process stops responding during a Microsoft application programming interface API call A Microsoft API call should be nonblocking To work around this issue obtain the hot fix for the Microsoft operating system bug The Microsoft Knowledgebase article Q319579 COM Activity Deadlock Causes IIS to Stop Responding contains more information on this hot fix Microsoft VSS backups on a FAT32 partition take longer than on an NTFS partition LGTpa54620 VSS backups of files on a FAT32 partition take longer than VSS backups of files on an NTFS partition This is a known Microsoft issue 180 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitatio
249. played Clone controlled replication with nsrclone may revert to a regular clone if the NetWorker server s primary host name is not specified NW118893 When performing clone controlled replication by using the nsrclone command ensure that any NetWorker server alias names are set up correctly Otherwise the clone controlled replication operation may revert to a regular clone operation This situation can occur when invoking the nsrclone command on a host that is not the NetWorker server For example suppose that the following command is invoked on a remote storage node that is a storage node that is not on the NetWorker server host nsrclone s mars vvv S saveset_id where mars is an alias for the NetWorker server s primary hostname ersat2d049 In this example a regular clone operation may be performed instead of a clone controlled replication operation Workaround To avoid this situation perform one of two things Invoke the nsrclone command with the primary hostname of the NetWorker server For the previous example the command would be nsrclone s ersat2d049 vvv S saveset_ID e Ensure that the alias hostname for the NetWorker server is specified in the Aliases attribute of the NetWorker server s client resource For the previous example you would add the name mars to the Aliases attribute of the NetWorker client resource named ersat2d049 When this is done you can invoke the nsrclone command as follows nsrclo
250. problems and limitations Messaging problems and limitations descriptions Fatal error incorrectly reported no printer available to print a bootstrap on AIX 5 3 LGTpa81024 After a save group operation completed successfully the Completed Successfully table of the Group Details window incorrectly reported a fatal error This window indicates there is not a printer available to print the bootstrap Error message generated if the snapshot policy is configured to request more snapshots than a Savegroup can generate LGTpa54165 If a snapshot policy is configured to request more snapshots than a savegroup can generate for a group in a given time the savegroup generates this error message when running the group and does not back up that group timestamp savegrp RAP error Invalid snapshot policy with number_of_requested_snapshots snapshot creation per day NetWorker will not be able to create number_ of_ requested_ snapshots from timestamp in a single day Workaround To resolve this issue do one of the following e Modify the savegroup Start Time and Interval attributes of the Group resource to synchronize the resource with the snapshot policy e Modify the snapshot policy to synchronize it with the Group resource The NetWorker Administration Guide contains more information on modifying the Start Time and Interval attributes and snapshot policies NDMP problems and limitations descriptions If a connection is lost during an
251. put produced by the mminfo command by using the volretent flag the date the last save set on this volume expires does not apply to volumes that contain snapsets EMC NetWorker Release 8 0 and Service Packs Release Notes 189 Known problems and limitations Increase the value of the save mount time out attribute when auto media management is enabled and a corrupt tape is encountered LGTpa50485 Note This issue has only been seen on SDLT110 220 drives A label operation may take more than 30 minutes before it fails under these conditions e Automedia management is enabled and a backup is initiated The NetWorker software encounters a corrupted tape during label operations The NetWorker software keeps a record of the location of the corrupted tape only for the current backup operation so a corrupted tape could be used again for the next backup operation if the operator does not remove it Workaround To increase the value of the Save Mount Time out attribute to 60 minutes from the default 30 minutes 1 Inthe NetWorker Administrator program select Devices from the Media menu to open the Devices window 2 From the View menu select Details to display the hidden attributes 3 Set the Save Mount Time out attribute to 60 minutes Volume remains in the tape drive if the storage node nsrmmd is not responding in a shared drive environment with DDS LGTpa45470 In a shared drive environment volumes remain in the physical
252. r Data Domain systems the Client Direct feature leverages the DD Boost DSP component which is installed as part of the NetWorker 8 0 client software During backup the DSP software on the client deduplicates the backup data before the Client Direct component sends the deduplicated data directly to the DD Boost devices By working together the DD Boost and Client Direct features can provide highly efficient data EMC NetWorker Release 8 0 and Service Packs Release Notes 9 New features and changes deduplication transmission and storage for multiple concurrent client backup operations Backup bottlenecks are removed from the storage node and network bandwidth is better utilized Client Direct backups can be recovered by using traditional storage node functionality and conversely traditional storage node backups can be recovered by using Client Direct functionality if available NetWorker server in LDAP mode NetWorker 8 0 provides the ability to distribute an LDAP configuration from the NMC server to any NetWorker server that is managed by the NMC server This puts the NetWorker server in LDAP mode A NetWorker server in LDAP mode authorizes LDAP authenticated users based on the LDAP groups they belong to provided those LDAP groups have been configured as part of the external roles attribute Changes to User Group resources The following changes have been made to the User Group resources e Anew attribute External Roles
253. racking CBT tool can only be used for incremental backups of NTFS VMs However the tool cannot determine whether the operating system in use is NTFS or non NTFS As a result no error message is returned when CBT is enabled or disabled for non NTFS VMs Non NTFS thin disk VMs get restored as thick disk during disaster recover NW127446 When NetWorker backs up a non NTFS thin disk VM both allocated sectors and unallocated sectors get backed up As a result upon disaster recovery of the thin disk VM the thin disk is fully allocated and is restored as thick disk FULLVM backup of a NTFS VADP client falls back to non NTFS mode if the drive has an unformatted partition NW127004 When performing a FULLVM backup of a NTFS VADP client if the drive has an unformatted partition the virtual machine falls back to non NTFS mode and the index is not included in the backup The following errors appear in the savegroup output nsrvadp_save Parser failed because of a non NTFS volume inside the VM nsrvadp_save Starting save operation of the non NTFS Image 74 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations VADP backup fails with VDDK error when specified transport mode is not available NW126608 If the transport mode specified for VADP backup is not available at the time of backup for example if SAN mode is selected but the SAN connection becomes unavailable during the backup then the backu
254. ration of NICs on the Data Domain system to allow storage nodes to use the same network identity with a single Data Domain Storage system Enabler Bandwidth aggregation is still a valid and recommended use case of ifgroup for DD Boost devices Storage node nsrmmd activation options Storage node options are provided for environments where unattended firewall ports need to be restricted for security reasons If Dynamic nsrmmds is selected then NetWorker adds devices only on demand This dynamic mode can improve bandwidth and performance but firewall ports may be left unattended by running processes If unselected the default setting then static mode is in effect and NetWorker starts all available nsrmmd processes Static mode together with the mmds for disabled devices option offers greater control because they cause nsrmmd firewall ports to be attended by running processes Client Direct feature Client Direct also known as direct file access DFA is a NetWorker feature that enables clients to send backup data over an IP network directly to AFTD or DD Boost storage devices bypassing the NetWorker storage node The storage node manages the devices used by the backup clients but does not handle the backup data The Client Direct feature is always used when it is available and is selected by default in the Client Properties window in NMC as displayed in the section New Client Direct attribute to enable DFA in NMC on page 16 Fo
255. ration the root password might change Linux Windows Restore on page 173 Solaris LGTpa95900 On NetApps files filenames ending with special characters might be renamed Windows Restore on page 173 LGTpa94966 The winworkr program fails to retrieve successfully archived files if a slash Windows Restore on page 174 character was entered in the annotation string LGTpa83927 Directed recover using the CLI fails with permission errors on Windows Windows Restore on page 174 LGTsc00167 The winworkr program will not relocate to a partition not existing on the Windows Restore on page 174 initiating host if the NetWorker server is running release 7 4 and the client is running release 7 2 LGTsc05053 Performing a save set query can take a long time if the query parameter in the All Restore on page 175 Query Save Set tab is set to Save Time and From and To calendars for 3 or more days LGTpa96554 For recoveries operations using Celerra filers misleading error messages might All Restore on page 175 display LGTsc08958 JRE version mismatch causes authentication failure stops GSTD Linux Upgrading on page 175 LGTpa95019 When upgrading from release 7 3 1 the Virtual jukeboxes attribute will not be Windows Upgrading on page 176 set correctly LGTscO1587 Group details window is empty after upgrading from NetWorker release 7 2 2 All Upgrading on page 176 Archivin
256. re command displays auto changers but not tape drives on Solaris Command Line on page 51 Solaris 10 and Solaris 11 SPARC platforms interface NW136068 Notification commands moved from usr ucb to usr bin on Solaris 11 Solaris Configuration on page 52 NW134987 Client resource cannot be created for a NetWorker 7 6 SP3 client using the Solaris Configuration on page 52 NMC Client Configuration wizard when the NMC version is at NetWorker 7 6 SP2 or earlier NW133542 Deduplication Avamar and Data Domain not supported in NetWorker 7 6 AIX Deduplication on page 52 SP3 running on AIX 7 1 and Solaris 11 platform NW120687 curphyhost cannot be selected using NMC Client Configuration wizard Windows GUI on page 52 NW133391 NetWorker server process nsrd becomes unresponsive if started ona Windows Installation NW132813 host with Powerpath 5 3 or 5 6 installed on page 53 NW135238 Permissions to base directory may be changed after save set recovery if All Recovery on page 53 NTFS directory contents include current and parent directories and NW134799 Recovery of archived save sets files dumps core if archived services is not All Recovery on page 53 enabled NW133500 NetWorker client nsrexecd does not start after recovering VSS save sets Windows Recovery on page 49 from a previous release 50 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and li
257. rectly to a Data Domain system New features and changes on page 3 provides more information on new features and identifies the release these features were introduced Before installing NetWorker release 8 0 review the NetWorker release 8 0 installation guide administration guide and other documentation Documentation on page 212 lists the complete NetWorker release 8 0 documentation set New features and changes NetWorker 8 0 SP2 NetWorker 8 0 SP1 The NetWorker 8 0 SP2 software does not contain any new features Table 3 on page 24 provides information on fixes contained in this release The NetWorker 8 0 SP1 software contains the following new features and enhancements More detailed information on these features is provided in the EMC NetWorker Administration Guide e Support for Windows 8 Windows Server 2012 and UEFI for Windows on page 4 Windows BMR for Windows 8 clients and Windows 2012 server on page 4 e VMware enhancements on page 4 e Solaris AMD added to Software Distribution wizard support on page 5 e NPIV supported for tape device and jukebox on page 5 e Avamar 6 1 client support on page 5 e LTO 6 tape device support on page 5 EMC NetWorker Release 8 0 and Service Packs Release Notes 3 New features and changes LTO device default block size increases to 256 KB on page 5 Auto configuration of NDMP backups on page 6 Support for Windows
258. replication operation Workaround There is a new pool attribute Media type required that when set will trigger an optimized clone on the target Data Domain device 1 Set up a clone pool and assign only Data Domain devices to this pool 2 Set the Media type required attribute in the Pool resource to Data Domain Note It is especially important to set this new attribute when using clone controlled replication over WAN so that the clone operation never falls back to regular cloning over a long distance network When cloning a mix of save sets from different source devices such as Data Domain AFTD and NDMP devices the same clone target volume may not be used for all save sets NW116696 Clone operations that mix save sets from different source devices such as Data Domain devices AFTD devices or NDMP devices may be written to different target volumes Although this behavior is by design you may prefer to write all save sets in the clone operation to the same clone volume Workaround If the clone operation includes save sets from different devices and you want all save sets to be written to the same volume include only one volume in the clone target pool Clone jobs may time out and not complete if 30 or more are scheduled to occur at the same time NW115417 Scheduling multiple clone jobs 30 or more to occur at the same time may result in some clone jobs timing out and not completing Workaround Do not sched
259. rformed on the Virtual Center or ESX server if a non default port number a port number other than 443 is used Workaround Recover the VM image to a staging location and use VMware Converter to export the VM image to the ESX server Backup with VCB Directive applied to Windows 2000 VM does not skip system32 folder under C WINNT NW105583 When VCB Directive is applied to a Windows 2000 VM the system32 folder under C WINNT is not skipped during backup File level full and incremental backups with VCB Directive enabled should skip the system and system32 folders in the Windows install folder Multiple directory is not empty messages appear during full image recovery or drive letter recovery NW126643 NW105298 When using the recover command or the NetWorker User program winworkr save set recovery of full image or browsable recovery of an entire drive letter displays multiple incorrect error messages similar to the following cannot write to lt directory_location gt The directory is not empty The recovery completes successfully and these messages can be ignored 122 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Single file recovery is not supported for VMs containing non ASCII filenames NW105265 If VMs contain filenames with non ASCII characters single file recovery is not possible and the full image backup implementation is used for backup Workaround Perform the
260. ries attribute for Group resources should be set to 0 If Client Retries is set to any value higher than 0 and the backup fails the NetWorker software will retry the backup regardless of the state of the VCB backup itself This can result in the VMware utility generating errors such as mount point already exists or backup snapshot already exists EMC NetWorker Release 8 0 and Service Packs Release Notes 211 Documentation Change to save set expiration time Documentation When a save set reaches its scheduled browse or retention policy deadline the day when the save set expires or becomes no longer browsable the time of expiration on that day is 23 59 59 11 59 59 P M For NetWorker releases 7 2 x and earlier the time of expiration for the save set matches the time of day the save set was originally created For example if a save set was backed up on May 1 2005 at 1 00 P M and the browse or retention policy is set to 5 years with NetWorker releases 7 2 x and earlier the save set would have expired on May 1 2010 at 1 00 P M With NetWorker releases 7 3 x and later the save set will expire on May 1 2010 at 11 59 59 P M This section describes the documentation for the following NetWorker releases e NetWorker product documentation on page 212 NetWorker related documentation on page 213 e Documentation corrections and additions on page 214 NetWorker product documentation This section describes the addi
261. rpath 5 3 or 5 6 installed NW133391 NW132813 The NetWorker server process nsrd becomes unresponsive after starting NetWorker if Powerpath version 5 3 or 5 6 is already installed This issue does not occur with Powerpath 5 5 Workaround Install Powerpath version 5 5 if both Powerpath and NetWorker need to co exist on the same host Permissions to base directory may be changed after save set recovery if NTFS directory contents include current and parent directories and NW135238 When performing a recovery a list is created that includes all files that are required to oo rebuild the file hierarchy The NTFS directory contents will include references to and current and parent directories within the file table and these files are included in the save set recovery As a result the Permissions to the parent and base directory where the data is being restored to may be changed Workaround Recover the data to a different location and then copy the data to the desired location and set the file attributes as required Recovery of archived save sets files dumps core if archived services is not enabled NW134799 When performing a recovery of archived save sets files using nwrecover ensure that archived services for the client is enabled If archived services is not enabled a core dump occurs winworkr terminates after disaster recovery of a VM using nbd mode NW133449 When a disaster recovery of a V
262. rt an ASR disaster recovery of a client computer Can t create partition This error is intermittent To work around the problem restart the ASR recovery Limitation on browse and retention policy dates LGTpa37508 Client file index browse and save set retention policies can be set no later than the year 2038 This is caused by an operating system limitation in which support for time is limited to a maximum of 68 years starting from the year 1970 Note An expired save set retention date does not immediately result in the save set being overwritten Save sets can only be overwritten if the following is true e The retention policy has expired and NetWorker uses the storage volume for backup e The storage volume is relabelled e Entries are manually deleted from the storage volume Workaround To enable full browse and retention policies beyond the year 2038 use the NetWorker Archive feature Archived data is never subject to automatic recycling so it cannot be accidentally overwritten No message is logged if resource files are missing LGTpa35856 If one or more resource files are somehow removed from the NetWorker resource database directories as a result of disk corruption or manual deletion for example no error message is logged in the daemon log file Cannot change the browse time if there are files for recovery LGTpa38176 The following warning message is displayed if you attempt to change the browse time
263. rtition However starting in NetWorker release 8 0 SP1 this behavior has changed NetWorker no longer mounts the BCD Also the save set name has changed to GLOBALROOT savesetname NetWorker Cluster Installation Guide Installation Support for highly available NMC server reviewed by request only The NetWorker 8 0 SP1 Cluster Installation Guide currently provides information on configuring a highly available HA NMC server However support for a highly available NMC server is reviewed by request only Please contact EMC sales to initiate a Request for Product Qualification RPQ This section provides information on installing and updating the NetWorker software More information on installation and updating procedures is provided in the EMC NetWorker Release 8 0 Installation Guide NetWorker client location and space requirements on page 215 e Installing ConnectEMC on page 216 e VMware tools required when performing backups on VM on page 216 Update enablers automated when license expires on page 216 e Java not included with the NetWorker software on page 217 e Installing the NetWorker client in a failover zone on page 217 214 EMC NetWorker Release 8 0 and Service Packs Release Notes Installation e Reconfiguring Console authentication for LDAP if NMC fails to start after update on page 217 NetWorker client location and space requirements This section specifies the location and
264. rvers are upgraded to NetWorker 8 0 SP1 ensure that the NetWorker client is upgraded to a minimum NetWorker 7 6 SP4 Software Distribution wizard inventory fails for Solaris AMD 64 clients NW144804 Performing an inventory of a SolIAMD64 client using the Software Distribution wizard fails if no supported version of the media kit is present in the repository Workaround Add the current version of the Media kit to the repository This enables the Software Distribution wizard to inventory and upgrade the latest supported products 38 EMC NetWorker Release 8 0 and Service Packs Release Notes Example Known problems and limitations An inventory of a Sol AMD64 client with a Server version that supports the SolAMD 64 platform is successful when any Media Kit that is the same version as the server is added to the Software Repository Unable to configure StorageTek silo on Windows 2012 NW143033 A communication error during silo connectivity causes the configuration of a StorageTek silo on Windows 2012 to fail using either the jbconfig command or NMC Workaround Verify connectivity with the silo using the ACSLS Configurator tool before running jbconfig or using NMC to configure the silo Upgrade of Windows 2003 R2 64 bit client using Software Distribution wizard fails NW147400 Upgrading a Windows 2003 R2 64 bit client from the Windows server fails when using the Software Distribution wizard The upgrade must be performed manually
265. ry Services backup fails for Windows 2008 Windows Backup on page 151 client LGTsc14956 Not all drives in a VCB file level backup are browsable Windows Backup on page 152 LGTsc15236 Incorrect error during recovery of VCB backups Windows Backup on page 152 LGTsc12970 Backups of dev directory fail in HP UX 11i v3 on PA_RISC and IA64 AIX Solaris Backup on page 153 HP UX Tru64 UNIX LGTsc06312 The nsr_render_log program does not accept input from STDIN AIX Solaris Backup on page 153 HP UX Tru64 UNIX LGTsc09257 A user cannot be a member of more than 512 groups All Backup on page 153 EMC NetWorker Release 8 0 and Service Packs Release Notes 145 Known problems and limitations Table 18 Limitations discovered in NetWorker releases previous to 7 5 page 2 of 5 Operating system Product Issue number Description of limitation affected feature LGTpa91475 The savepnpc command fails if the precommand and post command contains All Backup on page 153 any non ASCII characters LGTsc00850 Restrictions associated with the ZFS file system AIX Solaris Backup on page 154 HP UX Tru64 UNIX LGTsc19916 The contents of the opt var etc directories are not excluded when the B Linux Windows CLI on page 154 option is used Solaris LGTsc09483 Not all save sets listed after running mminfo co
266. s Enabling NetWare 4 22 clients on Windows Support for a NetWare client is controlled by the environment variable NSR_SUPPORT_NetWare_4x By default the supported is disabled To enable support for NetWare clients set the server system environment variable NSR_SUPPORT_NetWare_4X to 1 1 Open Control Panel and select System 2 In System Properties attribute select the Advanced tab 3 Select the Environment Variables option A new window will appear called System Variables 4 Click New a Type NSR_SUPPORT_NetWare_4xX for the Variable Name b Type 1 for the Variable Value 5 Reboot the computer 6 Open a command prompt window and type this command set NSR_SUPPORT_NetWare_4X 1 When NetWare support is enabled and a NetWare client establishes connection with the nsrd process a message indicating Support for NetWare clients is enabled appears in the daemon log file IMPORTANT Authentication methods in the NetWorker 7 3 2 and later server have been changed to provide greater security The 4 x client is no longer fully compatible with this version of the server Upgrade to the 7 2 1 NetWorker client for NetWare For NetWare 5 1 systems apply LGTpa86701 Netware 5 0 and older systems are not compatible with the NetWorker 7 2 1 client for NetWare Manual backups from the client interface using the NetWare Console can be successfully completed Note that manual backups will only use media from the default pool Ad
267. s Workaround Before using the nsrck L7 command to recover a client file index ensure that the NDMP attribute is not selected in the corresponding NetWorker client resource After the client file index is recovered you can once again select the NDMP attribute on the client resource Single step recovery of a full virtual machine VCB restore must use Virtual Center IP name and password username combination if Virtual Center used for backup LGTsc27447 When a VMware Consolidated Backup VCB is performed using Virtual Center for example if the config js file contains Virtual Center as the Host and its credentials then the restore must be performed using the Virtual center IP or its fully qualified domain name with its credentials Similarly this process should be followed when performing a VCB restore using the ESX server otherwise the restore will fail with an error message indicating unknown path Single step recovery of a full virtual machine Validation of the VC ESX server credentials are validated once the NetWorker recover completes LGTsc26268 The VC ESX server credentials are validated once the NetWorker recover operation completes If wrong user credentials are entered the following might occur e The restore operation fails after the completion of the NetWorker recover operation e The user must wait until the NetWorker software completes the recover operation before being notified that a wrong credential was en
268. s a folder LGTsc33060 When performing a mount point recovery the volume mount point is recovered as a folder instead of a mount point Workaround To recover the data within the mount point 1 Manually create the mount point if it does not exist already 2 Use winworkr to recover the data under the mount point This procedure is documented in the NetWorker Administration Guide Recovery reports are not generated immediately after a successful recover LGTsc30685 After a successful recover a subsequent savegroup completion is required to generate the recovery report as the index is updated only after the completion of a save group EMC NetWorker Release 8 0 and Service Packs Release Notes 119 Known problems and limitations Changing the alias order in the etc hosts file causes NetWorker to rename the NetWorker server and create a new client resource with a different clientid fixed in NetWorker 7 6 SP3 LGTsc17739 The NetWorker server always takes the first alias specified in the etc hosts file as the NetWorker server name If the first alias in etc hosts is different than the current NetWorker server name client resource the next time the NetWorker daemons start NetWorker will rename the NetWorker server to the first alias listed in etc hosts and assign a different clientid Workaround To avoid this issue when adding or modifying the etc hosts file ensure the first alias exactly matches the current NetWorker s
269. s and Staging NW123374 NetWorker does not support IPMP feature on Solaris 10 Solaris Configurati on page 96 on NW120856 Data Domain host name must be specified in Device access information All Configurati on page 96 attribute when configuring Data Domain devices on NW120373 NetWorker and device operations can fail when TCP Chimney is enabled for NICs Windows Configurati on page 96 on Windows Server 2003 or Windows 2008 R2 on NW117057 Failure reported during disaster recovery of VSS SYSTEM BOOT set Windows Configurati on page 97 NSR_RECOV_TEMP_CLEANUP variable on NW114428 Incremental backup failure may occur due to number of VSS shadow copies set Windows Configurati on page 97 NSR_VSS_WAIT_INTERVALS variable on NW114157 Unable to restore clone data from tape written on a Linux Storage Node device Linux Devices on page 98 when using persistent device names and Media NW120540 Labelling a Data Domain device to a new pool when the device contains data All Devices on page 99 belonging to a different pool can result in data loss and Media NW118590 Labelling a Data Domain device fails after converting the device from AFTD to All Devices on page 99 Data Domain and Media NW120536 Username password validation may fail using NMC New Device wizard for file UNIX GUI on page 100 system browsing if storage node is UNIX NW120324 Data Domain systems do not display in NMC Enterprise win
270. s like POSIX such as the ability to differentiate between filenames that are identical except for uppercase and lowercase characters for example temp txt and TEMP txt and the ability to have multiple dots in filenames POSIX applications that access NTFS file systems may implement file naming convention differently than the Win32 subsystem It is possible that certain file naming features may be present that are not part of the Win32 subsystem If this is the case the NetWorker software will not correctly back up these files Cannot backup two NetWorker clients with the same hostname but different fully qualified domain names FQDNs LGTpa88903 NetWorker cannot cope with two different machines that have the same hostname but different FQDNs For example if two divisions of a company have a machine named mailserver abc com and mailserver xyz com they will be unable to back up the second host DFS backup failure under certain conditions if VSS is enabled LGTsc32100 If VSS is enabled a DFS backup or a VSS SYSTEM BOOT backup may fail under the following conditions The namespace folder is not a shared folder target e Replication is configured for the namespace e Files exist in the namespace folder and have replicated to the member server 112 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Workaround To avoid this issue create a namespace in the folder target or do not
271. s list Incorrectly configured NPS role results in failed backup of VSS SYSTEM SERVICES of Windows Server 2008 LGTsc10292 Due to a problem identified by Microsoft with Windows Server 2008 an incorrectly configured Network Policy Server NPS results in the writer incorrectly reporting files to the NetWorker software As a result the backup of the VSS SYSTEM SERVICES fails The Microsoft defect number for this issue is 872233 Active Directory Lightweight Directory Services backup fails for Windows 2008 client LGTsc11914 When running a scheduled backup of a save group which includes a Windows 2008 client configured with Active Directory Lightweight Directory Services AD LDS the backup may fail with the following error VSS USER DATA VSS USER DATA ERROR VSS failed to process snapshot error 0x800423f4 The VSS writer operation failed because of an error that might recur if another shadow copy is created EMC NetWorker Release 8 0 and Service Packs Release Notes 151 Known problems and limitations There will also be ADAM Writer errors in the Application Event Log that correspond to the time of the save of the ADAM component Workaround To avoid this problem increase the Client Retries attribute on the Advanced tab of the Group resource Increasing the value to 2 or 3 will resolve the problem Not all drives in a VCB file level backup are browsable LGTsc14956 When performing a virtual machine restore from a fi
272. s of backup type for example NTFS or non NTFS VM backup even though the non NTFS backups are not browsable Backup of VM on ESX 3 5 fails for VMs using short name NW122197 VMware appends a dot to all virtual machines with a short name As a result VC cannot find the exact VM and backup of the VM fails with the following error nsrvadp_save Unable to find the VM with IP Name This problem only occurs on ESX version 3 5 80 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Incorrect warning message appears in Savegroup log file during non NTFS backup of VM with independent persistent disk NW122090 During a non NTFS type backup of a VM with an independent persistent disk a warning message appears in the savegroup log file indicating that the size shrunk while saving This warning message is incorrect and can be ignored VM backup fails with HTTP Error 500 in cases where VM resides in a VMFS datastore which is shared by multiple ESX ESXi hosts or in cases where the VM resides in HA DRS Cluster setup NW121958 When performing a backup of a VM which resides on VMFS datastore which is shared by multiple ESX ESXi hosts or is in a HA DRS Cluster setup the backup fails with an HTTP Error 500 indicating the configuration file could not be downloaded Workaround If the VC and ESX ESXi version is 4 0 upgrade both the VC and ESX ESXi server to 4 0 update 2 or later If the VC and E
273. sasterRecovery_8 0 0 xxx_x64 iso where xxx is the build number of the release version Device management changes NetWorker 8 0 introduces the following enhancements to backup to disk functionality for AFTD and Data Domain Boost devices New daemon nsrsnmd for device management A new daemon nsrsnmd provides an RPC based service to manage all of the device operations that the nsrmmd process handles on behalf of the nsrd process on the NetWorker server This daemon Is automatically invoked by nsrd as required ensuring that the necessary device operations are actually performed when needed by nsrd Note Only one nsrsnmd service is run on each storage node with configured and enabled devices Device read write functionality Unlike earlier NetWorker releases the 8 0 release does not create read only mirror devices for AFTD and DD Boost devices NetWorker 8 0 provides both write and read functionality on existing and new devices The NetWorker 8 0 installation removes legacy read only mirror devices NOTICE If downgrading devices created with NetWorker 8 0 will be unavailable and legacy devices and data will require manual reconstruction Consult the NetWorker Installation Guide prior to performing a downgrade Device access information The configuration of AFTD and DD Boost device identity is designed to handle multiple accesses e Each device is identified with a single NetWorker storage volume 8 EMC NetWork
274. server the recovery is performed with a blank vSwitch Workaround Manually change the vSwitch to the one used with the current ESX server Improper error message appears when invalid datastore is specified during VADP restore NW119897 If an invalid datastore is specified during VADP restore a proper error message indicating an invalid datastore is not provided Instead a message similar to Invalid datastore format given datastore name gt may display Error messages for system related files appear during disaster recovery of a VM on Windows 2008 NW119729 During disaster recovery of a VM on a Windows 2008 system several error messages similar to the following appear for system related files recover Error in read of reference_C These messages do not affect the recovery and can safely be ignored SSID recovery of incremental backup that has not changed since the last incremental backup results in second drive that is not needed being recovered NW119040 When an incremental backup of a VM with two drives is run and there have been no changes made since the last incremental backup of the drives during SSID recovery the second drive is unnecessarily recovered Clicking on this second drive returns an error message networkr raw output should be properly formatted NW119468 When disaster recovery is performed using the NetWorker User program s Recover window messages in the networkr raw file output are not pr
275. server and proxy client are to be used on the same machine and the NetWorker server software is installed there is no option to specify the client which is created by default after the installation as a proxy client using the Client Configuration wizard Workaround In order to configure the client as a proxy client e Create a new client and configure this client as the proxy resource then delete the default client resource multiple instances of the proxy client are not supported or e Modify the client resource manually in the Application Information attributes of the proxy Web browser displays a 404 Not found or similar error the first time the vSphere client is run from NMC if the default port number of the Virtual Center server has been changed NW122389 If the default http port of the Virtual Center server has been changed from port 80 to a different port number through the Virtual Center GUI Administration gt VirtualCenter Management Server Configuration gt Web Service gt HTTP then the browser page that appears the first time the vSphere client is run from NMC on that machine will display a 404 Not found or similar error Workaround To fix this issue append the port number preceded by a colon to the URL in your browser and then refresh the browser The correct web page then displays All save sets NTFS and non NTFS backups marked as browsable NW122381 All save sets are being marked as browsable regardles
276. set_name 1 The last parameter in the command is a lower case L This command removes the oldest full save and all dependant save sets from the online index You may need to run the command multiple times for every level FULL browsable traditional saveset and for every traditional save set name After removing the indices you can perform the image level recovery using either the NetWorker User program or the command line For example a Linux client mars has a mix of both VADP image level and traditional backups as seen in the following output C gt mminfo avot q client mars volume delve 001 volumetypeclientdatetimesizessidfl lvlname delve delve delve delve delve delve 001 001 001 001 001 001 adv_file mars 4 14 2011 9 55 55 AM 3483 MB 4154881857 cb full usr adv_file mars 4 14 2011 10 01 35 PM 103 MB 3953675679 cb incr usr adv_file mars 4 14 2011 10 07 10 AM 15 GB 4104550902 cb full FULLVM adv_file mars 4 14 2011 2 55 31 PM 3481 MB 4003904887 cb full usr adv_file mars 4 14 2011 3 03 18 PM 103 MB 3903242058 cb incr usr adv_file mars 4 14 2011 3 28 30 PM 15 GB 3852911942 cb full FULLVM If you want to recover the latest image level backup in the above example SSID 3852911942 first remove all the indices of browsable save sets that are from the previous traditional backups In this case because there are two instances of browsable level FULL of the save set name usr that need to be removed the fo
277. signed unique serial numbers As a result a device ordering issue occurs when running the jbconfig command Workaround The EDL requires the following patch update disklibraryupdate dl1549upto18 SP05 and update dl154922 Hardware Providers not supported for NetWorker client backup operations The NetWorker client does not currently support hardware providers for backup operations Only software providers are currently supported If you are using a hardware provider perform one of the following workarounds as appropriate e Uninstall the hardware providers e Migrate any data that is backed up by the NetWorker client to a disk LUN Logical Unit Number that is not controlled by a hardware provider For example suppose you have an application module such as NMM to back up a SQL server database and you want to continue to back up the SQL databases with a hardware provider To accomplish this migrate the SQL software binaries and if applicable any operating system data or any regular filesystem data to a disk LUN that is not controlled by a hardware provider such as the C drive In this way the application module can still use the hardware provider to backup the SQL databases while all other data is backed up with a software provider Active read sessions limited to 1 when recovering data from a Data Domain device NW127956 When recovering data from a Data Domain type device the number of active read sessions will be limited
278. size and device file size To check the block size of a labelled volume open the Device Properties dialog box and check the volume block size in the Volume tab If the block sizes are different do the following 1 Goto the Device Properties Advanced tab and change the Device Block Size attribute so that the source and destination volume block sizes match 2 Relabel the volumes so that the new block sizes take effect IMPORTANT If you need to configure the device file size of a device do so with caution If the device file size and the actual file size do not match you may not be able to recover the resulting clone image Cloning fails when Data Domain or NDMP save set of a client is encountered and there is no client resource on the NetWorker server NW119156 A clone operation fails when a Data Domain or NDMP save set of a client is encountered and there is no resource defined for that client on the NetWorker server 92 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Workaround Create a client resource on the NetWorker server Device status continues to display as active after cloning operation terminated NW118255 When a cloning operation is terminated by way of the nsrmmd process being stopped the status of the device used for the operation continues to display as active in NMC Workaround Refreshing the NMC browser results in the correct status being dis
279. space requirements for the NetWorker client software for NetWorker release 8 0 Microsoft Windows Table 22 on page 215 specifies the location and space requirements for the NetWorker client software in a Microsoft Windows environment Table 22 Microsoft Windows location and space requirements Space NetWorker files Location x86 x64 ia64 NetWorker client files and EMC NetWorker nsr 110 MB 110 MB 110 MB NetWorker catalog EMC HomeBase Agent EMC NetWorker 400 MB 400 MB Not binary HomebBaseAgent applicable Temporary space required TEMP 400 MB 400 MB Not for EMC HomeBase Agent applicable Linux Table 23 on page 215 specifies the location and space requirements for the NetWorker client software in a Linux environment Table 23 Linux location and space requirements Space NetWorker files Location x86 x64 ia64 NetWorker client files and usr bin 110 MB 110 MB 110 MB NetWorker catalog usr sbin usr lib nsr opt nsr EMC HomeBase Agent binary opt homebase agent 400 MB 400 MB not applicabl e Temporary space required for tmp 400 MB 400 MB not EMC HomeBase Agent applicabl e EMC NetWorker Release 8 0 and Service Packs Release Notes 215 Installation Installing ConnectEMC Solaris location and space requirements Table 24 on page 216 Specifies the location and space requirements for the NetWorker client software in a Solaris environment Table 24
280. srclone command is ignored when used with the d option to set the destination storage node for writing save sets or to set the destination storage node if the target clone pool has its selection criteria set to media type required Data Domain For example when running nsrclone vvv d scip2b131 b DDclone S lt 5s d gt where the server is scip2d14 and the target pool is DDclone if the target pool s selection critiera is media type required Data Domain save sets are written to a volume in DDclone on the server scip2d14 instead of the storage node scip2b131 as was specified in the command line Workaround Use the Devices tab of NMC to specify the destination storage node at Devices gt Storage Nodes then right click the storage node and select Properties The properties for Clone storage nodes are specified under Configuration Scanner i does not rebuild media indices NW118223 Running scanner i device does not rebuild the media indices from the volumes read Workaround To rebuild the media indices 1 Prior to running scanner i run scanner m lt device gt 2 Runscanner i device 3 Synchronize the media database and indices by running nsrim X AFTD capacity displayed in kb instead of in output for mminfo m NW118064 When mminfo m is run and the AFTD percentage capacity restriction is in use AFTD capacity does not display as a percentage in the output Instead the output displays device capacity in
281. ss or can be installed separately after the NetWorker software has been installed Note however that any program screens or messages that have changed since release 7 5 Service Pack 1 are not localized The following sections contain important notes and tips as well as limitations pertaining to the internationalized NetWorker software e Localized software contains some English Text on page 200 e Java Web Start cache path and non English characters on page 200 Fonts may not display correctly in UNIX Motif GUIs in non english locales on page 200 e Locale settings with NDMP on page 201 e Display of an unsupported character in the current locale on page 201 e Man page locales on page 201 e Supported Locales on page 201 e Changing the Locale in the NMC GUI on page 202 Scheduled backup or Archive Requests of non ASCII files or directories on page 203 e Maximum NetWorker supported path on page 203 e ln non English environment character encoding used for NMC client and NetWorker client must be the same on page 203 EMC NetWorker Release 8 0 and Service Packs Release Notes 199 Localization support e The NMC Japanese Online Help displays incorrect characters on Linux systems on page 204 e Non ASCIl hostnames are not supported by NetWorker on page 204 JRE 1 6 users cannot export reports as PDF documents for non English locales on AIX and HPUX
282. ssages to operating system log files The section Log settings in Appendix H of the NetWorker 8 0 Administration Guide provides more information 10 EMC NetWorker Release 8 0 and Service Packs Release Notes New features and changes Strong authentication recommended between NMC Console and NetWorker server In NetWorker 8 0 and higher the NMC Console host must use strong nsrauth authentication to display attribute information for certain types of resources that contain sensitive data such as NetWorker client passwords If the NMC Console uses legacy authentication oldauth exclusively then the properties of some resource types such as NetWorker client resources cannot be displayed By default all NetWorker hosts use nsrauth and will fall back to oldauth if nsrauth does not work However if you are upgrading and the nsrexecd service on the NMC Console server or the NetWorker server was set up to use oldauth authentication exclusively you should change it to use nsrauth authentication The most common indication that communication between the NMC Console host and the NetWorker server host is using oldauth is that an authentication error similar to the following displays when you attempt to view NetWorker client or device resources in the Administration window Unable to connect to server Unable to authenticate with server lt server gt Authentication error why server rejected credential However you can still view some res
283. start after the update If this occurs the gstd raw file in the Console s logs directory contains the message acm External directory library initialization failed Workaround Reset the Console authentication configuration and reconfigure LDAP by performing the following steps 1 Ensure that the gstd service is not running If gstd is running stop the service EMC NetWorker Release 8 0 and Service Packs Release Notes 217 Troubleshooting and getting help Go to NMC install directory cst Delete the files Config xml csp clb csp clb bak and upgrade_cst tag if present aw NS Copy Config xml template to Config xml 5 Start the Console The Console starts in native authentication mode 6 Login as Console s administrator user with the password that was last set for this user before switching to LDAP mode 7 Go to Setup gt Configure Login Authentication and configure LDAP again Troubleshooting and getting help 218 EMC support product and licensing information can be obtained as follows Product information For documentation release notes software updates or for information about EMC products licensing and service go to the EMC Online Support website registration required at https Ssupport emc com Technical support For technical support go to EMC Customer Service on the EMC Online Support website To open a service request through the EMC Online Support website you must have a va
284. state due to VCB snapshot limitations nsr resource takes default values if invalid application information inputs are provided for the proxy server LGTsc31164 When wrong inputs are provided in the Application Information tab for the proxy server nsr resource will take the default values by default For example if VCB_TRANSPOSRT_MODE nbd and the user types VCB_TRANSPORTMODE nbd then the nsr resource takes the default mode of transport VCB_TRANSPORT_MODE san Workaround Ensure to provide the correct values GPT disks are not supported for file level recovery LGTsc30927 During a image based backup GPT disks are not supported for file level recovery If the VM has any GPT disk then the backup will always be image based backup without support for file level recovery Workaround Ensure there are no GPT disks Single file recoverycannot be performed on disks with no drive letter LGTsc31190 When a disk is formatted with NTFS partition without a drive letter file systems which are candidates for single file recovery SFR backup will adopt FULLVM method of backup Workaround Ensure each disk partition is associated with a drive letter EMC NetWorker Release 8 0 and Service Packs Release Notes 125 Known problems and limitations Single file recovery is not supported for VM s configured with dynamic disks LGTsc31499 When VM s are configured with dynamic disks SFR is not supported Workaround Ensure there are no dy
285. stem DSBK should always create the eDirectory backup file before save runs so NetWorker can back up both the file system and the DSBK file If performing a recovery the same order applies Recover eDirectory using DSBK and then recover the NSS file system To back up and recover eDirectory by using DSBK 1 Inthe etc dsbk conf file set the following value root dsbk command The output for the command is written to eDirectory s log file 2 Run the following command dsbk backup f media nss NSS1 ndsbk l media nss NSS1 nds log Two files are created ndsbk and nds log The ndsbk file contains eDirectory information that can be backed up using the NetWorker software The nds log file contains messages for the successful creation or errors 3 Using the NetWorker software recover the ndsbk file Once the file has been recovered you can recover eDirectory 4 To recover eDirectory run the following command dsbk restore f media nss NSS1 ndsbk 1 media nss NSS1 nds log r a 0 Creating GroupWise backup files for NetWorker backup and recovery When you perform backup and recovery using the NetWorker software you need to create a pre and post script to backup GroupWise so that NetWorker can recover GroupWise data as it was backed up The following is an example of how to create a pre and post script to backup GroupWise 1 Create a backup directory for example backup EMC NetWorker Release 8 0 and Service Packs Rele
286. ster support Server and Client No Maximum 2 Cluster client Client connections 32 EMC NetWorker Release 8 0 and Service Packs Release Notes Environment and system requirements Table 9 Additional features available with base enablers page 2 of 2 Support by edition Feature Power Network Workgroup Business ClientPak Module for heterogeneous Yes Yes Yes Yes environments NetWorker NDMP Client connections Yes Yes No Maximum 2 NDMP client connections Dynamic Drive Sharing option Yes Yes N A N A NetWorker DiskBackup option Yes Yes Yes Yes NetWorker Archive Module Yes Yes No No Autochanger Software Modules All All 1 9 1 16 One 1 26 included in base 1 20 1 32 NetWorker Application Modules Yes Yes Yes Yes NetWorker Windows Server 2003 Open Yes Yes Yes Yes File Option Open File Manager Yes Yes Yes Yes NetWorker PowerSnap Modules Yes Yes No No NetWorker SnapImage Module Yes Yes No Yes VSS Support for Windows 2003 Yes Yes Yes Yes Simple Network Management Protocol Yes Yes Yes Yes SNMP VTL Virtual Tape Library Yes Yes Yes Yes 1 The ClientPak Module license requirement was eliminated in NetWorker 7 4 1 and later QPK1123 and PHSS_37492 patches required to run NetWorker on HP UX RISC 11 23 The NetWorker services cannot be started on an HP UX RISC 11 23 system until the following patches are downloaded from the HP website e QPK1123 B 11 23 0712 070a 118
287. t Backup renamed directories Figure 6 Client Direct attribute in Client Properties window in NMC Probing and cloning jobs status completion added to Savegrp reporting Synthetic full backups Savegrp reporting in the Monitoring window of NMC now includes job status and completion for probing and cloning in addition to profiling and saving Probing and cloning tables appear in the Group Details dialog box A synthetic full backup combines a full backup and subsequent incremental backups to form a new full backup reducing recovery time because the data is restored from the single synthetic full backup instead of from a combination of the last full backup and the incremental backups that follow it After the first synthetic full backup the next synthetic full backup synthetic full with catch up incremental combines the previous synthetic full backup and subsequent incremental backups A synthetic full backup is the same as a traditional full backup The Synthetic full sessions appear in the Monitoring window in NMC along with Recover Save Clone and Browse sessions EMC NetWorker Release 8 0 and Service Packs Release Notes 17 New features and changes E AllSessions E Save Sessions E Recover Sessions E Clone Sessions E Synthetic Full Sessions Browse Sessions Devices ogg x Status Device Y Storage No Library Volume Pool Message lt C AFTD Default ddlab nw1 Default 001 Default m
288. t Configuration wizard when the NMC version is NetWorker 7 6 SP2 or earlier NW134987 Creating a Client resource for a NetWorker 7 6 SP3 client using the NMC Client Configuration wizard fails if the NMC version is 7 6 SP2 or earlier due to differences in certification between NetWorker 7 6 SP2 and earlier and the NetWorker 7 6 SP3 client software Workaround Perform one of the following as a workaround e Use the NMC client properties or nsradmin to create the Networker Client Upgrade the NMC version to NetWorker 7 6 SP3 Deduplication Avamar and Data Domain not supported in NetWorker 7 6 SP3 running on AIX 7 1 and Solaris 11 platforms NW133542 Due to libraries that are not supported by the AIX 7 1 and Solaris 11 platforms deduplication Avamar and Data Domain features cannot be used in NetWorker 7 6 SP3 running on AIX 7 1 or Solaris 11 variants curphyhost cannot be selected using NMC Client Configuration wizard NW120687 The option to select curphyhost as the storage node using NMC s Client Configuration wizard is not available If the wizard is used on a client that has curphyhost defined it will be removed from the client definition You must manually create the client to specify curphyhost as the storage node 52 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations NetWorker server process nsrd becomes unresponsive if started ona host with Powe
289. t be reset to risckey e On Microsoft Windows a new admin username and password is created You can log in as administrator with the profiled servers password or as the indigostone user For example e Admin username indigostone e Admin username password HOmeBase On NetApps files filenames ending with special characters might be renamed LGTpa95900 On NetApps filers the recovery of filenames ending with the special character sequence n where nis a number might be renamed with 7 appended at the end of the name For example a file named C Z might be restored with the name C 1 1 This behavior might occur when the DIRECT Y application parameter has been defined in the NetApps client instance Workaround To perform a file level recovery of a file with a special character sequence perform one of the following Set the following environment variable prior to performing a file level recovery NSR_NDMP_RECOVER_NO_DAR y e Redefine the NetApps client application parameters DIRECT Y EMC NetWorker Release 8 0 and Service Packs Release Notes 173 Known problems and limitations Note This will not address the recovery of legacy backups performed prior to the DIRECT Y parameter removal In this case you must set the NSR_NDMP_RECOVER_NO_DAR y environment variable before performing the recovery operation The winworkr program fails to retrieve successfully archived files if a slash character was entered in the anno
290. t the location 202 EMC NetWorker Release 8 0 and Service Packs Release Notes Localization support e Click Ok Solaris 5 9 a Logout to the Welcome dialog box b Click Options gt Language c Select the language d Login Note Date and times may be still in North American format Not all date and time displayed are internationalized This is a known deficiency that will be addressed ina future release Scheduled backup or Archive Requests of non ASCII files or directories The value of the Save Operations attribute in Clients or Archive Requests resource should be set to e NetWorker UNIX clients at release 7 4 or later 118N mode nativepath NetWorker UNIX clients at a release level prior to 7 4 118N mode utf8path e Microsoft Windows clients 118N mode utf8path If the Client Configuration wizard is used to create the Clients resource the Save Operations attribute will be automatically filled in based on the client platform when non ASCII save sets are specified Maximum NetWorker supported path The maximum length of the NetWorker supported path has increased to 12 KB The number of characters supported in the path is dependent on the language of the characters and any specific operating system limitations Non English characters require more bytes than English characters Ensure that the filepath and directory names remain within the limits imposed by the operating system and the NetWorker software
291. t with For example if tmp is misspelled as tmp in the save set list of the Client resource the backup will fail Write completion delay on backups performed using NetWorker server previous to 7 6 3 3 and NetWorker 8 0 storage node NW137334 When a backup is performed using a NetWorker server previous to version 7 6 3 3 anda NetWorker 8 0 storage node write completion does not occur until several minutes after the savegrp reports the backup completed successfully If a recovery is attempted within that time window the recovery will not start until the write completion notice has been written to the logs Synthetic full operations may fail of number of concurrent operations on storage node exceeds client parallelism on target storage node NW136696 If the number of concurrent synthetic full operations on a storage node exceeds the client parallelism of the target storage node some of the synthetic full operations may fail Workaround Increase the client parallelism of the storage nodes to a larger value or limit the number of concurrent synthetic full operations EMC NetWorker Release 8 0 and Service Packs Release Notes 43 Known problems and limitations Renamed files might be skipped from a synthetic full backup on Windows NW136208 When scheduling a full backup on Windows platforms configure the backup levels to be equal to or greater than the previous backup level This prevents renamed files from being skipped when
292. tWorker versions 7 6 1 2 and later contain resolutions to this issue EMC strongly recommends all customers apply the latest patches which contain the resolution to this issue at the earliest opportunity Details on the 7 6 1 x cumulative fix releases including download details are provided in the NetWorker 7 6 Cumulative Hotfix document at http powerlink emc com km live1 en_US Offering_Basics Articles_and_Announceme nts NetWorker7_6_CumulativeHotFixes pdf VMware Consolidated Backup VCB problems and limitations Single step recovery using winworkr fails when VMware Standalone Converter 4 0 x and later is installed NW122363 Performing a Single Step recovery from the proxy host using the NetWorker User program winworkr fails when the installed version of VMware Standalone Converter is 4 0 x and later Workaround Install VMware Standalone Converter version 3 0 3 to the proxy host Hot add operation does not work when Windows proxy is a virtual machine residing on an ESX 4 1 host NW121774 Due to a VMware limitation performing a VCB backup on NetWorker with VCB_TRANSPORT_MODE hotadd fails when the Windows proxy is a virtual machine running on an ESX 4 1 host VCB topology map shows Helper VM for hotadd mode is associated with same group used for hotadd proxy NW118106 The Topology map shows that the helper VM used for hotadd mode is associated with the same group that is used for the hotadd proxy VM 104 EMC NetWorker Re
293. ta transfer and does not add any overhead to the backup process while potentially significantly increasing disk read performance Note Read block size is not related to device block size used for backup which remains unchanged This feature is transparent to the rest of the backup process and does not require any additional configuration You can override dynamic value by setting the environment variable NSR_READ_SIZE to a desired block size For example NSR_READ_SIZE 65536 forces NetWorker to use 64KB block size during the read process EMC NetWorker Release 8 0 and Service Packs Release Notes 7 New features and changes Windows Disaster Recovery now Windows Bare Metal Recovery BMR In previous versions of NetWorker the automated offline recovery solution was called Windows Disaster Recovery Windows DR As of NetWorker 8 0 this feature is now referred to as Windows Bare Metal Recovery Windows BMR To download the Windows BMR ISO recovery files from http powerlink emc com 1 From the EMC Powerlink home page go to Support gt Software Downloads and Licensing gt Downloads J O gt NetWorker 2 Locate the section for NetWorker 8 0 and then select the appropriate link to download the Windows BMR ISO recovery file e Select NW Windows Disaster Recovery x86 to download the file NetWorkerWindowsDisasterRecovery_8 0 0 xxx_x86 iso e Select NW Windows Disaster Recovery x64 to download the file NetWorkerWindowsDi
294. tall the appropriate JRE version The NMC console cannot be started until the appropriate JRE version is installed Installing the NetWorker client in a failover zone The NetWorker software supports installation of the NetWorker client in a failover zone More information on failover zone setup is provided in the Sun Cluster Data Service for Solaris Containers Guide available at http dlc sun com pdf 819 3069 819 3069 pdf Note A NetWorker server or storage node cannot be installed in a failover zone Also an active active configuration is not supported To make the NetWorker client highly available use the following steps 1 After the zone has been set up as a failover zone with the SUNWsczone tool sczbt install the NetWorker Client 2 When setting up the sczsh_config configuration file ensure the following parameters are specified with these values ServiceStartCommand etc init d networker start ServiceStopCommand usr sbin nsr_shutdown ServiceProbeCommand usr sbin nsrzoneprobe 3 Run sczsh_register to register Note You must have Solaris 10 or later installed to use any zone functionality and the SUN cluster must be installed in order to use the failover functionality Reconfiguring Console authentication for LDAP if NMC fails to start after update If a NetWorker 7 5 x Console server is configured to use LDAP for authentication and you are updating to release 8 0 in some cases NMC may fail to
295. tation string LGTpa94966 The winworkr program fails to retrieve successfully archived files if a slash character was entered in the annotation string Workaround Enter a double slash into the annotation string and the files will be archived and retrieve operations perform successfully Directed recover fails with permission errors on Windows LGTpa83927 A directed recover operation fails when using the command line interface CLI and the winworkr program Permission errors display if the NetWorker server and the client where the files are to be recovered to are running Windows Workaround To perform a directed recover one of the two following conditions must be met Ifthe NetWorker server and target recover client are in the same domain start the NetWorker server nsrd as a domain user that is in the Windows Administrators group on the NetWorker server machine If neither machine is in a domain or they are not in the same domain e Ensure that the user Exists on both machines Has the same password on both machines Is inthe Windows Administrators group on the NetWorker server machine e Start the NetWorker server nsrd as the local user existing on both systems with the same password The winworkr program will not relocate to a partition not existing on the initiating host if the NetWorker server is running release 7 4 and the client is running release 7 2 LGTsc00167 If the NetWorker ser
296. tations Operating Product Issue number Description of limitation system affected feature NW117750 nsrclone nsrstage performs regular clone for source Data Domain volume on Linux Cloning on page 94 remote storage node if client resource was not created in NetWorker server and Staging NW117470 Concurrent stage with stage or clone from the same Data Domain device or AFTD Linux Cloning on page 94 is not supported and Staging NW117179 A regular volume clone operation hangs if the source volume is on a remote Linux Cloning on page 94 storage node and it is unmounted initially but is mounted after the clone and attempts to start Staging NW117137 Clone controlled replication optimized clone for Data Domain device is only Solaris Cloning on page 95 performed when DD clone volume is mounted and available for writing Windows and Staging NW116696 When cloning a mix of save sets from different source devices such as Data Windows Cloning on page 95 Domain AFTD and NDMP devices the same clone target volume may not be and used for all save sets Staging NW115417 Clone jobs may time out and not complete if 30 or more are scheduled to occur Windows Cloning on page 95 at the same time and Staging LGTsc31596 Path to tape cloning of save sets spanning across multiple volumes with All Cloning on page 96 different block sizes fail
297. te Note A Data Domain license is required for each IP address used It is recommended to use only one NIC per NetWorker datazone NetWorker and device operations can fail when TCP Chimney is enabled for NICs on Windows Server 2003 or Windows 2008 R2 NW120373 RPC errors can occur with some combinations of TCP Chimney and the NIC driver when TCP Chimney is enabled for NICs in a Windows Server 2003 or Windows 2008 R2 environment leading to failed connections The TCP Chimney feature was introduced in the Windows Server 2003 Scalable Networking Pack and is enabled by default for that release This issue can cause a failure of the following NetWorker and device operations Scheduled and manual savegroups can fail with manual savegroups reporting the error Lost connection to server exiting Device connections can fail with the error Lost media database connection e Device operations can fail with the error RPC send operation failed along with a more specific explanation such as Broken pipe or Connection reset by peer among others 96 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Workaround To work around this issue 1 Disable TCP chimney by running the following command netsh int tcp set global chimney disabled 2 Restart NetWorker services More information related to this issue is provided in the following knowledgebase articles
298. te A series of windows appear c Click OK in the windows and repeat the steps to delete the base enabler 3 Select the hostname from the NetWorker servers License Server attribute a From the Server menu select Server Setup b From the View menu select Details c Select the hostname in the License Server attribute that was entered in step 1 and click Delete d Click Apply 4 Enter the Business Edition enabler code a From the Server menu select Registration b Click the Create c Type the Business Edition enabler code in the Enabler Code attribute and click Apply Licensing problems and limitations descriptions NetWorker License Manager allowance limitation LGTpa62224 If NetWorker License Manager is used to allocate licenses to specific servers wait a minimum of two minutes Failure to allow two minutes for the synchronization to occur may result in incorrect assignment of a license to the server Localization problems and limitations descriptions For more information on localization important notes and tips see Internationalization support on page 199 The XAPPLRESDIR environment variable must be set to operate the NetWorker Console on HP UX LGTpa79450 To operate the NetWorker Console on HP UX that is running a non English locale the XAPPLRESDIR environment variable must be set as follows XAPPLRESDIR usr 1lib X11 app defaults EMC NetWorker Release 8 0 and Service Packs Release Notes 195 Known
299. ted coredump blocks Unlimited Unlimited nofiles descriptors 65536 65536 vmemory Kbytes Unlimited Unlimited The EMC NetWorker Performance Optimization Planning Guide provides information on tuning the operating system and is available at https support emc com Write access to temp folders required when using the NetWorker Software Administration wizard or nsrpush CLI for a Windows 2008 client Microsoft Windows 2008 restricts write access to temp folders including the folders defined in the Windows SYSTEM user s TEMP or TMP environment variable Write permissions must be enabled when performing software updates add to repository operations and inventory operations using the Software Administration wizard or the nsrpush CLI On the Windows 2008 client grant the Administrator and SYSTEM users write permissions to the temp folders defined in the SYSTEM user s TEMP and TMP environment variables EMC NetWorker Release 8 0 and Service Packs Release Notes 31 Environment and system requirements Windows hot fix required for Vista to recover VSS System files Due to an issue with the Microsoft Windows Vista operating system a hot fix is required to successfully recover VSS System files Contact Microsoft to obtain the fix Details can be found at http support microsoft com kb 935606 Install latest Microsoft VSS roll up fix for Windows Server 2003 If running NetWorker on Windows Server 2003 install the latest Microsoft V
300. tered e Fora large save set the NetWorker recover operation will take a longer time to complete depending upon the size of the save set Notification of wrong ESX VC credentials happens after the NetWorker recover operation completes Workaround Ensure that you enter the proper user credentials to avoid long response time for the following operations VC ESX server credentials validation This task is performed in the later stages of a VCB restore operation e Before performing a VMware Consolidated Backup VCB restore operation The validation of wrong credentials might cause longer response times Single step recovery of a full virtual machine cannot specify CIFS path for staging location LGTsc27559 When performing a single step restore of a full VMware virtual machine the staging location you specify cannot be a Common Internet File System CIFS path The recovery will fail with an error message similar to one of the following 142 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Error 1 Recovering files of client langre rh 1 takman com from server 11 32 64 115 Total disk space available for recover is 0 KB Total disk space needed for recover is 2304 MB 67854 winworkr Failed to recover save sets Recover failed due to low disk space Error 2 Recovering files of client langre rh 1 takman com from server 11 32 64 115 70483 winworkr Staging location
301. text in the NetWorker Console Help program after performing a search using JRE 1 5 x for Asian languages LGTsc0O2814 Due to a known limitation with JRE 1 5 x Sun bug 6375606 text that is highlighted in the NetWorker Console Help program after a search has been performed will not be highlighted correctly Update the JRE version to 1 6 or later Entering non ASCII characters in NetWorker user interfaces LGTpa88887 Non ASCIl characters are supported only for the Save Set attribute in Client and Archive Request resources However user interfaces such as NMC do not prevent the user from entering non ASCII characters for other attributes in NetWorker resources Non ASCIl save set names are displayed incorrectly in nsradmin visual mode on Linux LGTpa92833 Non ASCII save set names are displayed incorrectly in nsradmin visual mode on Linux Workaround To work around this limitation perform one of the following e Use the print nsr client command in nsradmin window to view the non ASCII save set e Use the Console GUI on the Linux client to view the non ASCII save set The XAPPLRESDIR environment variable must be set to operate the NetWorker Console on HP UX LGTpa79450 To operate the NetWorker Console on HP UX that is running a non English locale the XAPPLRESDIR environment variable must be set as follows XAPPLRESDIR usr 1lib X11 app defaults EMC NetWorker Release 8 0 and Service Packs Release Notes 205 Technical notes
302. th of the file folder to be recovered then in the command line interface of the recovery browse to the path of the particular folder to view the index For example if C test data D1 is the folder to be recovered then run recovercd C test data D1 from the command line to view the index and recover its contents e Runthe nsrim command on the NetWorker server to mark the browsable save sets corresponding to the traditional backup as recoverable save sets in order to view the full index of the client EMC NetWorker Release 8 0 and Service Packs Release Notes 121 Known problems and limitations For example if the client 10 31 79 12 already has a traditional backup for the save set C F1 then run the following command to delete the indexes of such traditional savesets nsrim c 10 31 79 12 N C F1 1 The last parameter in this command is a lower case L Note This command removes the oldest full save and all dependant save sets from the online index You may need to run this command multiple times for every level full browsable traditional save set present Browsable recovery of the traditional backup save sets will no longer be possible once the indexes are removed However you can still perform a save set recovery for the traditional backups whose indexes are removed Single step recovery of VM on Virtual Center or ESX server does not work if non default port number used NW105962 Single step recovery of a VM cannot be pe
303. that are zoned to the protected VMs Optimized backup of Data Deduplication volumes not supported NetWorker 8 0 does not support the optimized backup of a deduplicated volume Files are backed up at their full non optimized size As a result at restore time the required restore capacity may be bigger than the original deduplicated volume To enable scheduled backups of optimized de duplicated volumes in a non optimized format 1 From the NetWorker Administration window select Configuration 2 Select Clients 3 Right click the name of the client on which you want to perform non optimized backups and then select Properties 4 Inthe Properties dialog box select the Apps amp Modules tab 5 Inthe Save Operations attribute type the following command VSS NSR_DEDUP_NON_OPTIMIZED yes 6 Click OK To enable manual backups from the NetWorker User application winworkn 1 In Windows add a Windows system environment variable and give it the following value NSR_DEDUP_NON_OPTIMIZED yes EMC NetWorker Release 8 0 and Service Packs Release Notes 37 Known problems and limitations 2 Start winworker and perform the backup For more information on the Windows Server 2012 Data Deduplication feature go to Backup and Restore of Data Deduplication Enabled Volumes at http msdn microsoft com en us library windows desktop hh769304 v vs 85 aspx VSS NSR_SYS_WRITER_WIN32_SERVCOMP_USER yes command only supported for
304. the operating system IMPORTANT Ensure that caution is used if removing the active designation since changing an active partition can make your system unbootable The system may not start up if the partition marked as active does not contain the Windows boot files or the boot files for another operating system If it is not possible to determine the correct active partition or to reduce the active partition designation to only one contact EMC NetWorker Support for assistance DISASTER_RECOVERY save set may fail to back up the BCD properly NW127617 DISASTER_RECOVERY save set backup may fail to back up the boot configuration data BCD properly If DISASTER_RECOVERY encounters this problem the backup fails and an error message similar to the following appears in the log file VSS SYSTEM BOOT No such file or directory This problem occurs if NetWorker cannot correctly identify the partition volume that contains the BCD Workaround The inability to identify the BCD partition can be related to a system with multiple partitions labeled as active partitions by the Windows operating system If there is only a single active volume the problem should not occur Using Windows Disk Management check the status information of the volumes If there are multiple active volumes then determine if more than one partition requires that status if possible remove the active designation from all partitions except
305. the synthetic full backup is created For example if mixed backup levels are run before a synthetic full backup is run renamed files might not be included in the synthetic full backup since the level backup following the incremental backup might not include the renamed files In this example a synth_full backup is run after a series mixed level backups on Windows After each backup user data is modified where files and directories are renamed and added The data does not change between the last backup and the synth_full backup 2733595803 full 2700041446 1 2666487094 incr 2632932738 5 2599378382 incr 2565824025 9 2532269678 full lt lt lt synth_full When a synthetic full backup is run in this scenario the level 5 and level 9 backups might not include the files that were backed up at the previous incr backup if any files were renamed before the incr backup In that case a synthetic full backup that covers save sets at level full 5 and 9 will not include renamed file backed up at level incr Workaround To prevent renamed files from being skipped from a synthetic full backup on Windows consider the following when scheduling a backup 1 Configure Windows clients within a dedicated group not mixed with UNIX clients 2 Ensure that the backup levels in the schedule are equal to or greater than the previous backup level Backup of Windows 8 Beta system fails when VSS System Writer reports missing files folders that do not
306. tion options to send write error alert if NFS mount of AFTD device fails silently while writing to AFTD It is possible for the NFS mount of an AFTD device to fail silently during large writes to the AFTD which can result in write operations in progress continuing on the underlying mount point in the local file system To prevent this from occurring use one of the following configurations which will send a write error at the point in time when the NFS mount fails e Ensure the local mount point permissions do not have local write permissions e Use the overlay mount option for operating systems that support this option for example O on Solaris so the local file system mount point is considered read only e Create a sub directory structure for the AFTD below the top level mounted directory This will result in the path becoming invalid if the NFS mount fails producing a write error Disable a driver before configuring an a media library if the driver was automatically installed on Microsoft Windows 2000 or Server 2003 On a Windows 2000 or Server 2003 operating system if a driver is automatically installed for a media library first disable the driver before configuring a media library using the NetWorker software This does not apply to media library configured as RSM autochangers Media libraries configured as RSM works with media library driver enabled EMC NetWorker Release 8 0 and Service Packs Release Notes 209 Technical note
307. tional documentation and information products that are available with NetWorker EMC NetWorker Installation Guide Provides instructions for installing or updating the NetWorker software for clients console and server on all supported platforms EMC NetWorker Cluster Installation Guide Contains information related to installation of the NetWorker software on cluster server and clients EMC NetWorker Administration Guide Describes how configure and maintain the NetWorker software EMC NetWorker Release Notes Contains information on new features and changes fixed problems known limitations environment and system requirements for the latest NetWorker software release EMC NetWorker Licensing Guide Provides information about licensing NetWorker products and features NetWorker Error Message Guide Provides information on common NetWorker error messages 212 EMC NetWorker Release 8 0 and Service Packs Release Notes Documentation NetWorker Performance Optimization Planning Guide Contains basic performance planning tuning and optimization information for NetWorker environments NetWorker Command Reference Guide Provides reference information for NetWorker commands and options NetWorker Management Console Online Help Describes the day to day administration tasks performed in the NetWorker Management Console and the NetWorker Administration window To view Help click Help in the main menu NetWorker Avamar Integration G
308. tive Hotfixes document at the following link http powerlink emc com km live1 en_US Offering_Basics Articles_and_Announceme nts NetWorker7_6_CumulativeHotFixes pdf EMC strongly recommends all customers upgrade at the earliest opportunity Details regarding other identified Apache web server vulnerabilities that might impact NMC are provided in the EMC Knowledgebase solution esg111120 at the following link http solutions emc com emcsolutionview asp id esg111120 Encryption attribute not set on encrypted folder after recovery NW122275 If a folder has been encrypted in Windows for example by selecting Folder Properties gt Advanced gt Encrypt contents to secure data it will be recovered as encrypted However the encryption attribute will not be set on the folder You can manually reset the encryption attribute after the Windows disaster recovery This is a Microsoft limitation 70 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Volumes that are BitLocker encrypted will not be encrypted after recovery NW123237 Windows disaster recovery can back up critical volumes that are BitLocker encrypted However the recovered volumes will not be encrypted You can use the BitLocker icon in the Control Panel to re apply the volume encryption This is a Microsoft limitation VADP only supports English Windows operating systems for vCenter Virtual Center and VADP proxy NW129816 For NetWorker i
309. tives turned on NW105777 When backing up a client with directives turned on the savegroup passes successfully However parse error messages and Save output errors appear in the Savegroup log file and NMC Group Details window such as bad directory specification for nsr tmp Failure status does not display in NMC when invalid hostname specified for ConnectEMC LGTsc31827 When an invalid hostname is used as the ConnectEMC server the failed status appears in the daemon log but does not display in NMC 118 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Performance problems and limitations NMC may consume increasing amounts of memory on Windows LGTsc29791 Over a period of time NMC may consume large amounts of memory that could result in the system becoming unresponsive HP TruCluster with DNS enabled may result in slow connections to the NetWorker server LGTsc24128 If DNS is enabled on TruCluster connections to the NetWorker Server are delayed about 30 seconds each Also the initial start of the NetWorker server may take longer Workaround Disable DNS on the TruCluster server Restore problems and limitations Empty directory for NDMP is not recovered during Directed recover LGTsc29958 Performing a Directed recover of an empty directory for NDMP does not recover the empty directory even though the operation is reported as successful Volume mount point is recovered a
310. to 1 regardless of the number of recovery sessions that are started because the DD Boost library used with NetWorker 7 6 SP2 is not multi threaded 62 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations DD Archiver storage systems are limited to one data movement policy per NetWorker datazone by default NW128111 Data Domain DD Archiver data movement policies are managed on an mtree basis You can specify one data movement policy per mtree All NetWorker Data Domain devices ina datazone back up to a single mtree on a DD Archiver storage system by default Workaround You can create additional mtrees for a datazone manually by using the NetWorker Device Configuration Wizard and specifying a new top level folder in the Select Folders to use as Devices attribute Device Configuration wizard cannot be used to label CIFS share AFTD ona Data Domain system NW125290 When a CIFS share AFTD is used on a Data Domain storage system the device cannot be labeled using the Device Configuration wizard System error detected when labeling a Data Domain device NW124165 A System error similar to the following is detected when attempting to label a Data Domain device nsrmm No volume with name lt volume gt found in media database nsrmm SYSTEM error Data Domain disk AFTD percentage capacity not updated after capacity is changed and device is relabeled NW120013 After changing the capaci
311. ty of an AFTD and relabelling the device the capacity is not updated to the new value Running mminfo m displays the capacity prior to the relabelling Workaround Delete the device and create a new device with the required capacity Data Domain features cannot be enabled through NMC on AIX 64 bit NW123401 On an AIX 64 bit system libDDBoost does not work As a result Data Domain features cannot be enabled through NMC which is 64 bit on AIX EMC NetWorker Release 8 0 and Service Packs Release Notes 63 Known problems and limitations Selecting AFTD on first window of Device Configuration wizard returns error NW125024 Opening the Device Configuration wizard and selecting the AFTD radio button from the first window returns the following error message in the Java console Recieved client communication error 1 NMC then becomes unresponsive and must be restarted GUI problems and limitations NMC client browser OS and JRE Requirements table Link to download JRE 1 6 on HP UX has changed The NMC client web interface provides vendor specific links to download the Java Runtime Environment JRE 1 6 if the JRE 1 6 is not already installed on the NMC client The URL for downloading JRE 1 6 on HP UX has recently been changed by the vendor The correct URL is now https h20392 www 2 hp com portal swdepot displayProductInfo do productNumber HPUXJDKJRE60 Alert not displayed in NMC on the first day of evaluation license
312. ue these scripts may require updating The number of devices adjusts to the current number after shutting down and restarting NMC Recovery problems and limitations nsrstage exists if recovery performed at the same time as staging and cloning completes before recovery NW137926 If a recovery is performed at the same time as a staging operation and cloning completes before the recovery nsrstage exits and an error displays indicating that recovering space from the volume failed Workaround When the recovery completes run the following command to reclaim space on the source volume nsrstage C V AFTD 001 The C option instructs nsrstage to perform a volume cleaning operation by scanning a volume for save sets with no entries in the media database and recovering that space Space for recyclable and aborted save sets is also recovered from the volume with the save set entries removed from the media database You can perform this operation on disk family volumes NetWorker client nsrexecd does not start after recovering VSS save sets from a previous release NW133500 The NetWorker client process nsrexecd does not start after performing a recovery of VSS save sets that were backed up using a NetWorker release 7 5 SP4 or earlier for example if a NetWorker 7 5 SP4 VSS backup is recovered using NetWorker 8 0 Workaround Reinstall the previous version of NetWorker to perform the VSS recovery and then upgrade the NetWorker cli
313. uide Provides planning and configuration information on the use of Avamar deduplication nodes within an integrated NetWorker backup and storage management environment NetWorker Cloning Integration Guide Provides planning practices and configuration information for using the NetWorker NMM and NMDA cloning feature NetWorker Data Domain Deduplication Devices Integration Guide Provides planning and configuration information on the use of Data Domain devices for data deduplication backup and storage in a NetWorker environment NetWorker VMware Integration Guide Provides planning and configuration information on the use of VMware within a NetWorker backup and storage management environment NetWorker User Online Help The NetWorker User program is the Windows client interface Describes how to use the NetWorker User program which is the Windows client interface connect to a NetWorker server to back up recover archive and retrieve files over a network NetWorker related documentation For more information about NetWorker software refer to this documentation EMC NetWorker Software Compatibility Guide A list of supported client server and storage node operating systems for the following software products AlphaStor ArchiveXtender DiskXtender for Unix Linux DiskXtender for Windows Backup Advisor AutoStart AutoStart SE RepliStor NetWorker and NetWorker Modules and Options NetWorker Procedure Generator The NetWorker Pr
314. ukebox features selection box select the autoeject feature uw Click the Timers tab 6 Set the load sleep unload sleep and eject sleep values to 0 7 Click Save to save the changes Note You may be required to disable and re enable the jukebox for changes to take effect Raw disk backup and restore not supported on NetWorker with Microsoft Windows 2008 LGTsc17146 NetWorker does not support backup and restore of raw disks with Windows Server 2008 Inquire command does not detect tape drive on HP UX LGTsc07321 When you attach a tape drive to the HP UX 11i V2 64 bit host and run the inquire command the tape drive is not detected even though the device was configured labelled and mounted and a save was successful 136 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Workaround Identify the drive path in the dev rmt folder and using this path configure the device as usual Whenever a new device is attached to the system ensure that the cached file tmp lgto_scsi_devlist is updated Remove this temp file and then run the inquire command which will rebuild the file GUI problems and limitations descriptions Querying large numbers of save sets in the NetWorker user interface may cause a Java heap space error LGTsc27106 Querying large numbers of save sets in the NetWorker user interface may fail with a Java heap space error Workaround Increase the Java heap
315. uld be added for all resources For example if Save Set ALL is created as the proxy and the proxy client has 3 instances 1 for ALLVMFS 1 for FULLVM and 1 with Save Set ALL add VADP_DISABLE_FLR YES in the application for each instance then perform a full virtual machine backup EMC NetWorker Release 8 0 and Service Packs Release Notes 77 Known problems and limitations NMC Client Configuration wizard allowing duplicate proxy clients to be created and configured on different mount points NW124800 Incorrect behavior in NMC allows duplicate proxy clients pointing to the same vCenter server to be created using the NMC Client Backup Configuration wizard and also allows these duplicate clients to be configured on different mount points Using hotadd transport mode to access a datastore directly attached to a remote ESX host may return VDDK error NW124730 During VM backup or recovery the following error message my appear if the transport mode hotadd is used to access a datastore that is directly attached to a remote ESX host VDDK Error You do not have access rights to this file Workaround Perform one of the following e Use a proxy on the same ESX host as the DAS datastore or Include nbd in the transport mode specification of the proxy Temporary mnt folder gets created when recovering data from CBT enabled VM backup NW124431 When a VM file level backup is performed with CBT enabled during recovery a temporary
316. ule more than 30 clone jobs to occur at the same time EMC NetWorker Release 8 0 and Service Packs Release Notes 95 Known problems and limitations Path to tape cloning of save sets spanning across multiple volumes with different block sizes fails LGTsc31596 NDMP path to tape cloning fails if the source save set resides on multiple volumes with different block sizes For example when backup is performed using one LTO4 and one LTO2 volume the cloning fails with the following error message Error Current NDMP session s block size 65536 does not match with new volume s block size 131072 If performing path to tape cloning save sets should be backed up on similar volumes Configuration problems and limitations NetWorker does not support IPMP feature on Solaris 10 NW123374 When running NetWorker on the Solaris 10 operating system EMC recommends not enabling the IPMP feature which is disabled by default When IPMP is enabled on a host NetWorker may not be able resolve the host resulting in server side operations failing to execute or executing on the wrong host Data Domain host name must be specified in Device access information attribute when configuring Data Domain devices NW120856 When configuring Data Domain devices do not specify an IP address in the Device attribute Device access information when multiple NICs are enabled on the Data Domain system Instead specify the Data Domain system host name for this attribu
317. ultiple directory is not empty messages appear during full image recovery or Windows VCB NW105298 drive letter recovery on page 122 NW105265 Single file recovery is not supported for VMs containing non ASCII filenames Windows VCB on page 123 NW105098 Performance is slow on Windows VMs when multiple disaster recovery sessions Windows VCB on page 123 are performed simultaneously NW105095 Stopping the savegroup does not stop the VCB mounter operation Windows VCB on page 123 LGTsc32604 Single step recovery has limitation to restore VMs with thin disks to ESX 4 0 Windows VCB on page 124 Server LGTsc32380 File level recovery of an encrypted file is not supported Windows VCB on page 124 LGTsc30075 Recovery of a VM host with multiple drives displays Directory not empty inthe Windows VCB on page 124 recover GUI LGTsc30810 Additional system generated or user files are recovered during save set recovery Windows VCB on page 125 from an incremental backup EMC NetWorker Release 8 0 and Service Packs Release Notes 109 Known problems and limitations Table 16 Limitations discovered in NetWorker release 7 6 page 4 of 4 Operating Product Issue number Description of limitation system affected feature LGTsc30813 Restored virtual machine starts in forceful powered off state during FULLVM Windows VCB
318. uplication recover sessions do not appear in the Monitoring window of NMC However deduplication save sessions appear To view the Monitoring window 1 From the Administration window click Monitoring 2 Click Session Text searched for in the NetWorker Console Help program does not get highlighted correctly if using JRE 1 5 x for Asian languages LGTsc08756 Due to a known limitation with JRE 1 5 x Sun bug 6375606 when performing a search for text in the NetWorker Console Help program the search is completed but the keyword is not highlighted correctly Update the JRE version to 1 6 or later On HP UX the NetWorker Server window does not appear LGTsc00365 On HP UX the following error message appears if in NMC the Setup gt Setup System Options attribute is selected and the NetWorker server window does not appear Unable to connect to server Failed to contact using UDP ping Workaround 1 Open the NMC window and select Setup gt Setup System Options 2 Ensure that RPC ping using UDP when connecting to NetWorker is cleared Cannot copy and paste Japanese characters by using NMC LGTsc01115 On UNIX platforms cannot copy and paste Japanese characters with Ctrl C and Ctrl V using NMC Newly created groups are not displayed by the NetWorker Console after moving system date back in time LGTpa95162 If the system date is moved to a past date and subsequently moved back to the current date newly created groups are n
319. upport on page 77 NW125084 NetWorker uninstallation on VADP proxy host Windows VMware support on page 77 NW124883 Application information attributes for VADP backups should be added to all Windows VMware support on page 77 resources if multiple instances are created with the same proxy name NW124800 NMC Client Configuration wizard allowing duplicate proxy clients to be Solaris VMware support on page 78 created and configured on different mount points NW124730 Using hotadd transport mode to access a datastore directly attached to a Windows VMware support on page 78 remote ESX host may return VDDK error NW124431 Temporary mnt folder gets created when recovering data from CBT enabled Windows VMware support on page 78 VM backup NW123719 vSphere Client cannot be launched from NMC for VMware Infrastructure All VMware support on page 78 Client 2 5 NW123164 VADP backup may fail for VM name containing special characters Windows VMware support on page 78 NW123219 Progress messages display during VADP backup and recovery Windows VMware support on page 79 NW123142 Port ID does not get restored after disaster recovery of a VM originally Windows VMware support on page 79 connected to dvSwitch NW122619 VADP backup fails if Datastore name contains the characters amp All VMware support on page 79 NW122586 Restoring a VM back to vApp container fails with error A specified
320. ures and should be considered separately Metadata modifier field not recovered When you perform backup and recovery by using the NetWorker software it does not recover the metadata modifier field for NSS files or directories 168 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Creating eDirectory backup files for NetWorker backup and recovery eDirectory is a database of Network resources that contains extra information related to NSS objects However since eDirectory is not part of the file system when you perform backup and recovery using the NetWorker software NetWorker does not recover eDirectory data as it was backed up Workaround NetWorker can perform a parallel backup and recover of eDirectory files using eMBox DSBK eMBox is a GUI version of DSBK DSBK is a command line tool used to back up eDirectory as a complete database saving all the information on a file that is created when running the pre and post script The file created by DSBK is saved by NetWorker along with the backup of the file system The following is an example of how to create a pre and post script to backup and recover eDirectory Note If performing a manual non scheduled backup DSBK should always be run before the NSS file system backup If performing a scheduled backup initiate DSBK by a pre command script using savepnpc and ensure that the savegrp includes the exported database on the file sy
321. us backup was aborted This is due to a limit to the number of nsrconsolidate sessions that can be run in parallel The limit is defined as the server s client parallelism value divided by 2 42 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Workaround Under these circumstances increase the server s client parallelism or set the client parallelism to the max value Recommendations for client parallelism settings are provided in Chapter 17 NetWorker Server Management of the NetWorker Administration Guide Independent disks that are skipped during VADP backup of guest VM are restored upon recovery fixed in NetWorker 8 0 SP2 NW138855 During a VADP backup of a guest VM with Independent disks the backup logs indicate that the independent disks are not included as part of the backup and will be skipped as expected However when recovering the guest VM these independent disks are re attached with the VM These independent disks do not contain any data and are visible as unformatted disks For synthetic full backups add root when specifying a save set name for UNIX clients NW138260 For UNIX clients include root when specifying a save set name for synthetic full backup Not including root might cause the backup to fail and the following error message to display nsrconsolidate Saveset lt save sets name gt for ssid lt save set id gt does not star
322. ve Required Start networker script add these two lines to the file Default Start 3 5 Default Stop 0126 2 Run the chkconfig add gst command This command adds a symbolic link to the gst script in the etc init d rc3 d and etc init d rc5 d directories Cannot run commands in nsradmin without the nsrexecd daemon LGTpa77990 To increase datazone security running the nsradmin program or any other NetWorker command on a host without the nsrexecd daemon running is unsupported New authentication fails if you run the nsradmin program without the nsrexecd daemon If old authentication is disallowed in a datazone the nsrexecd daemon is required to connect to the server even when running nsradmin from a client 192 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Remote client save sets with Japanese characters are displayed incorrectly LGTpa82555 The nsrinfo and recover commands display remote client save sets with Japanese characters incorrectly The command line on Windows does not support UTF 8 natively so the Japanese characters will not display correctly Note This behavior does not occur when using the mminfo command or browse Japanese files from winworkr or NetWorker Console Files backed up from a VSS system file set appear in the file system tree LGTpa83820 On a Windows 2003 operating system saving a VSS save set such as VSS SYSTEM FILESET or VSS SYSTEM SERVICES cre
323. ver is running release 7 4 and the 7 2 release is installed on a client a directed recover will not relocate to a partition that does not exist on the host initiating the recover operation An error message is displayed indicating that it is an invalid directory 174 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Workaround Upgrade the client to release 7 4 or create the appropriate directory on the host initiating the recovery Performing a save set query can take a long time if the query parameter in the Query Save Set tab is set to Save Time and From and To calendars for 3 or more days LGTsc05053 In a large scale NetWorker environment performing a save set query can take a long time if the query parameter in the Query Save Set tab is set to Save Time and 3 or more days in the From and To calendar An Operation in Progress window appears with the following message Getting save set information from NetWorker server lt sever name gt This dialog box will remain till the save set query is complete blocking you from performing any other operations on the NetWorker server Workaround Perform the save set query using the mminfo command from the command line For recoveries operations using Celerra filers misleading error messages might display LGTpa96554 On Celerra filers the recovery of a backup containing a recursive directory can result in the generation of log messages
324. vers auth methods max auth attempts administrator arch kernel arch OS NetWorker version client OS type CPUs MB used IP address nsradmin gt quit EMC NetWorker Release 8 0 and Service Packs Release Notes NSRLA jupiter 8 0 Build 38 1 1 0 0 0 0 0 nsrauth 8 root user root host jupiter sparc sun4u SunOS 5 10 8 0 Build 38 Solaris 1 60220 112 222 333 447 New features and changes New storage node attributes in NMC to enable storage node resource Storage node resources can now be enabled or disabled within the NMC Storage Node details pane Two new attributes Enabled Disabled and Ready are visible in the window Highlight the storage node resource then right click the resource to select Enable Disable from the drop down You can also select multiple storage nodes to enable disable more than one resource at the same time in the Storage Node details pane displayed in Figure 1 on page 13 File Edit View Devices Recover Window Help PtOXON J Tga s bu t3 7 Storage Nodes 2 Libraries ie re Devices Name 7 Type of storage node Storage node is configured Enabled Ready Number of devices Device sharing m bu t37 ss emc com scsi v Yes vY a server default Data Domain Systems DDw2k81 scsi v Yes vana server default Avamar Deduplication Nodes Priority Time Category Message eo Thursday 7 28 24 PM registr NetWorker evaluation mode has expired
325. version 6 2 1 on the Red Hat Enterprise Linux version 5 5 and later platform However the NetWorker Client Installer does extract the HomeBase package in the opt homebase folder Workaround Manually run the opt homebase setup homebase sh script to install the HomeBase Agent nwclust pl script must be copied to AutoStart binary installation directory if using NetWorker in AutoStart 5 4 or later cluster environment NW119766 Starting from release 5 4 AutoStart no longer provides the nwclust pl script When configuring NetWorker in an AutoStart 5 4 or later cluster environment contact support to obtain the nwclust pl script then copy this script to the AutoStart binary installation directory for example opt EMCas54 bin Restore problems and limitations NetWorker HomeBase does not support disaster recovery for Active Directory and DFS on Windows 2008 NW123851 When BMR is enabled for NetWorker in a Windows 2008 environment disaster recovery is not supported for Active directory DFS deployment A full system backup of the HomeBase profiles is successful but recovery of DFS writers fails After disaster recovery remote desktop connection to the recovered system fails with authentication error NW124657 After performing a disaster recovery with BMR enabled attempting to connect to the system using the remote desktop connection fails with the error An authentication error has occurred Workaround Change the remot
326. was successful or identifying this as recovery of metadata completion time NW126007 In the disaster recovery logs from the NetWorker User program and the CLI the recovery of metadata is displayed as recover completion time instead of indicating that the recovery of metadata was successful or identifying that this is recovery of metadata completion time Empty file gets created after recovery fails due to incorrect passphrase NW125168 When a file level recovery fails due to incorrect passphrase entry an empty file gets created in the destination specified for the recovery This file can be deleted Security problems and limitations EMC NetWorker Security Update for Apache HTTPD Range header DoS Vulnerability fixed in NetWorker 7 6 2 6 and later NW133031 ESA 2011 037 The Apache web server version that ships with NetWorker versions previous to 7 6 SP2 build 689 contains a vulnerability in the byterange filter that could allow remote attackers to cause a denial of service memory and CPU consumption by way of a Range header that expresses multiple overlapping ranges This vulnerability has been fixed in Apache web server 2 2 21 The following Apache advisory provides more details http httpd apache org security CVE 2011 3192 txt Workaround EMC NetWorker 7 6 2 6 Cumulative build 689 contains a resolution for this issue For details regarding all fixes included in this build refer to the NetWorker 7 6 Cumula
327. wered systems e Some storage devices such as cloud devices and deduplication devices have their own encryption capabilities If such a device is already set up to compress data then using the compressasm will likely yield no added benefit Passwords no longer used in command line arguments The use of passwords in command line arguments has been discontinued Instead authentication and authorization of the user occurs upon executing the command New option VSS_ALLOW_DEFAULT_PROVIDER By default the NetWorker client always chooses the Windows VSS system provider for VSS backups If you want to use a hardware provider or a specific software provider fora particular NetWorker client you can now enter the following command in the NetWorker client resource Save Operations attribute VSS VSS_ALLOW_DEFAULT_PROVIDER yes EMC NetWorker Release 8 0 and Service Packs Release Notes 21 New features and changes The NetWorker 8 0 Administration Guide provides more information such as the selection criteria for backup providers Note Windows BMR backups always use the Windows VSS system provider even if this command is specified for the NetWorker client resource VSS OFF option to completely disable VSS An option is now available to completely disable VSS When VSS OFF is set on Windows XP and 2003 the file system and the system components are backed up by using the legacy method which means that the backup is performed without ta
328. window is auto populated with IP Address NW145864 Effective permission gets changed after backup and recovery on Linux NW145874 VADP Incremental backups not backing up files on the E and F drives NW146027 Raw device cannot be browsed on Windows NW146028 Under a race condition savegroup parallelism is ignored NW146163 nsrjobd consumes 100 CPU and NetWorker server becomes unresponsive NW146410 nsrvadp_recover hangs during recover of VM with Physical compatibility RDMs NW146507 Improved error logging required in libDDCL for libDDBoost init NW146606 Select the client you want to recover from list in Winworkr shows all clients NW146709 NDMP DSA backup fails when using the I option to specify a NetWorker remote storage node NW146714 After upgrade Cluster disks are backed up by physical cluster node instead of virtual instances NW146844 Savefs output is incorrect for NDMP clients when the save set name matches any directory name on the root of the NetWorker server host NW146938 Problem occurs for save set and browsable recovery after successful NDMP direct backup to DD VTL device NW146954 Snapshot group status gets set to interrupted if the backup level is skip NW147084 Savegrp fails when moving cluster pkg in under certain circumstances NW147148 NSRD core dump occurs NW147315 VADP Full VM recover fails with message Error writing to VMDK O bytes written instead NW147320 After upgrade cluster client requires require save
329. with symbol at beginning of name does not trigger All CLI on page 132 desired group LGTsc10723 AFTD direct file recover option may yield incomplete volume information Solaris CLI on page 133 EMC NetWorker Release 8 0 and Service Packs Release Notes 129 Known problems and limitations Table 17 Limitations discovered in NetWorker releases previous to 7 6 page 3 of 3 Operating system Product Issue number Description of limitation affected feature LGTsc23081 NetWorker Console unable to generate reports in pure IPv6 environment HP UX Configurati on page 135 on LGTsc18543 Relabelling volume after deleting remote client resource does not purge file Windows Configurati on page 135 index on LGTsc11811 Do not perform client backups using temporary IPv6 addresses Linux Windows Configurati on page 135 on LGTsc17146 Raw disk backup and restore not supported on NetWorker with Microsoft Windows Devices on page 136 Windows 2008 and Media LGTscO7321 Inquire command does not detect tape drive on HP UX HP UX Devices on page 136 and Media LGTsc12061 Cannot dismiss events in the events table until the event is resolved All GUI on page 137 LGTscO8415 A user cannot be a member of more than 512 groups Windows GUI on page 137 LGTsc17805 NetWorker installation directory path longer than 160 characters retur
330. wn limitations are separated into the following categories e Backup problems and limitations on page 110 e Cloning and Staging problems and limitations on page 113 e CLI problems and limitations on page 115 e Cloud device problems and limitations on page 115 e Configuration problems and limitations on page 115 e Installation and upgrading problems and limitations on page 117 e Messaging problems and limitations on page 118 e Performance problems and limitations on page 119 e Restore problems and limitations on page 119 e VMware Consolidated Backup limitations and descriptions on page 121 e General problems and limitations on page 127 Known limitations related to internationalization support in NetWorker 7 6 are provided in the section Internationalization support on page 199 106 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Table 16 Limitations discovered in NetWorker release 7 6 page 1 of 4 Operating Product Issue number Description of limitation system affected feature LGTsc30233 AIX deduplication client fails with AVCTL error due to case sensitivity AIX Backup on page 110 LGTsc31729 Savegroup fails when backing up VSS save sets with deduplication enabled Windows Backup on page 111 LGTsc31933 Multiple passphrases cannot
331. xceeded the time limit for holding off I O in the frozen virtual machine Global directives not supported for VADP backup and recovery NW146153 NW145248 Global directives are not supported by NetWorker for VADP backup and recovery Both encryption and compression directives result in backup failure Note This issue is observed only in FULL and ALLVMFS workflows FLR disabled image backups complete successfully 40 EMC NetWorker Release 8 0 and Service Packs Release Notes NetWorker 8 0 Table 12 on page 41 identifies problem issues and limitations discovered in NetWorker 8 0 Known problems and limitations Table 12 Limitations discovered in NetWorker release 8 0 page 1 of 2 Operating Issue number Description of limitation system affected Product feature NW140994 Volume skipped when All ntfs specified as save set in Windows client Windows Backup on page 42 resource fixed in NetWorker 8 0 SP2 NW139076 Some save sets fail when running synthetic full backup if the previous Windows Backup on page 42 backup was aborted NW138855 Independent disks that are skipped during VADP backup of guest VM are Windows Backup on page 43 restored upon recovery fixed in NetWorker 8 0 SP2 NW138260 For synthetic full backups add root when specifying a save set name_ UNIX Backup on page 43 for UNIX clients NW137334 Write complet
332. y for VM These messages can be ignored Port ID does not get restored after disaster recovery of a VM originally connected to dvSwitch NW123142 After performing a disaster recovery of a VM which was originally connected to dvSwitch the port ID does not get restored as part of the dvSwitch configuration As a result the restored VM loses network connectivity Workaround Prior to powering on the VM after the disaster recovery assign a port ID that is not being used by any other VM VADP backup fails if Datastore name contains the characters amp NW122619 AVADP based backup of a VM residing on a datastore fails if the datastore name contains the characters amp or Do not use these characters in the datastore name Restoring a VM back to vApp container fails with error A specified parameter was not correct NW122586 When restoring a VM to the VMware vApp container on which it originally resided the restore fails with the following error An error occurred for task RegisterVM_Task Details A specified parameter was not correct Workaround Restore the VM to the root of the VC ESX host and then move the VM to the vApp container EMC NetWorker Release 8 0 and Service Packs Release Notes 79 Known problems and limitations Client Configuration wizard cannot be used to configure default client as proxy if NetWorker server and proxy client are used on the same machine NW122566 When the NetWorker
333. y not be able to configure library from a particular node in a DDS Solaris Configuration on page 116 configuration LGTsc30786 Default client parallelism should be set to 4 except for the NetWorker server All Configuration on page 116 NW110327 nsrjobd running after uninstallation of Sun StorageTek EBS on Windows Windows Installation on page 117 LGTsc32047 ConnectEMC software cannot be installed in non default location Windows Installation on page 117 LGTsc32944 Library disabled after upgrading from NetWorker 7 4 release to NetWorker 7 6 AIX Upgrading on page 117 NW105501 Usage error does not appear when nsrda binaries run from command line Solaris Messaging on page 118 NW105414 Logging and warning messages not sufficient when reaching soft runtime limit All Messaging on page 118 LGTsc29953 Running ndmpsup with full disk specified for output location does not return error Windows Messaging on page 118 NW105832 No warning message appears when staging is started for disabled destination Windows Messaging on page 118 device NW105777 Save output error and parse error messages appear in Savegroup log and NMC Windows Messaging on page 118 Group Details upon backup with directives turned on LGTsc31827 Failure status does not display in NMC when invalid hostname specified for Windows Messaging on page 118 ConnectEMC LGTsc29791 NMC may consume increasing amounts o
334. yntax of the variable is as follows NSR_VSS_WAIT_INTERVALS lt Mutex wait in mins gt lt Snap attempt wait time in seconds gt where lt Mutex wait in mins gt is the timeout interval that a save instance waits until requesting a snapshot to the VSS framework The recommended value in case of a failure is 30 lt Snap attempt wait time in seconds gt is the time interval that occurs between successive snapshot requests being sent to the VSS framework The recommended value in case of a failure is 5 If the problem persists higher values for both the parameters can be set EMC NetWorker Release 8 0 and Service Packs Release Notes 97 Known problems and limitations Devices and media problems and limitations NetWorker may become unresponsive when performing label operations with NetWorker Data Domain Deduplication Devices NW122429 NetWorker may fail and become unresponsive when attempting to label Data Domain devices This situation can occur if the NetWorker Data Domain device resource is created on a host that is running a Pentium 3 or lower processor The first symptom is most likely to be an error message generated during the attempt to label the device The message looks similar to the following nsrmm error Cannot find an available nsrmmd service for operation on device lt device_name gt Workaround If the NetWorker storage node host is running on a supported Intel 32 bit or 64 bit platform ensure that the process
335. your active system volume IMPORTANT Ensure that caution is used if removing the active designation since changing an active partition can make your system unbootable The system may not start up if the partition marked as active does not contain the Windows boot files or the boot files for another operating system If it is not possible to determine the correct active partition or to reduce the active partition designation to only one volume contact EMC NetWorker Support for assistance You may be able to determine the correct active partition or reduce the active partition designation to only one volume by manually mounting the BCD partition and then performing a DISASTER_RECOVERY backup 84 EMC NetWorker Release 8 0 and Service Packs Release Notes Known problems and limitations Windows disaster recovery offline restore logs may be temporarily unavailable for browsing NW126617 By default the Windows disaster recovery WinPE image is set to Pacific Standard Time PST You may temporarily be unable to browse and recover the Offline Restore Logs save set if your local time is earlier than PST time For example if your local time is PST plus two hours then the Offline Restore Log save set would not be available for recovery by browsing until the two hours have elapsed Windows Disaster recovery may fail if target system has more disks than the original system NW123457 When performing a Windows disaster recovery

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