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SureWest Customer Handbook

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1. a au Back Til r TT O of sg de l tereo 90 909 mar YCR Wi m Back me Pe VG voeo soea wr Off _ E fa A HDTV upr LEFT LEFT a 99 S S mm ee de da O Back to Table of Contents 57 Miscellaneous Set Top Box Diagrams Connecting the Explorer amp 8000 to a Non Stereo TV Explorer 8000 CABLE H T SA var maS 5 ESHT 45 gt yr Tavar w I An 1 amp i ere o 17M 14 HYDED ee CHIT L Cable Input Back of Non Stereo TV 58 Connecting the Explorer 8000 to a Stereo TV and Stereo VCR and Stereo Receiver Amplifier Explorer 8000 N F A INPUT ADO S ems any OR ET CABLE IN n fe re J ouT 5 L A R ANo 0 ive 9 a eee a 3 WH Oo AE Ba C Sie 1334 12394 SYDEO DIGITAL VOEO L A Cable Input Back of Stereo Receiver Amplifier Back to Table of Contents 59 Miscellaneous Set Top Box Diagrams Connecting the Explorer amp 3250HD to a Home Theater System with a DVD Player Explorer 8000 Fa meu o CABLE ef fel a F N TAME B R x 7 ai L amp AT 2 toad I Cakes a E nm ks an A RLIG Wh ager 7 PES yy m i we S AUD Cable Input Please refer to your Home Theater Receivers owners manual for more detailed information ee eS aa EEE amp H Pi R ai p i VED ALEG FROW YOR PROM VOR L R co FR eS Bia L A RECORD FECORI
2. Surewest 2 f a A better experience DO amp Welcome to SureWest Welcome to SureWest You re now connected to one of the highest quality fiber optic network in the nation With SureWest you ll go faster and further than you ve ever dreamed Our network was constructed to deliver cutting edge telephone digital TV and high speed Internet services together giving you better quality more choices and faster speeds Five Star Customer Service Experience personal customer support from a local company that s always ready to help you No automated answering systems No long hold times When you call SureWest you talk to a live person who is ready to answer your questions and help you in any way he or she can Reliable Telecommunication amp Entertainment Services No other company can compete with our 24 7 network monitoring that delivers the most reliable service Plus our telephone services are certified by 911 with back up capabilities providing your family with the security and safety they deserve We re committed to providing you with an exceptional customer experience What s Inside JR TT Ik Benner eneer eer nero SEERE SE ERE ERE REE EET TEE EET RE RE Een EREEE 6 S E E SEERE EE T DEERE ES SEES SS SEERE SEE ere ee en E EI AE ESRB REESE RENE 6 e O Er 6 Setting a Timer for a Future Program acces went ispz teacher ecard cae tease 7 Canceling an Active Record Timer secccessscsseeescesssecemeessesessensseren
3. Shared Internet Connection Connect multiple computers in your household to the same fast Internet connection all at the same time SureWest s Home Networking is available in all areas where we provide high speed Internet service Personal Web Space SureWest provides free personal web space to all of our high speed Internet customers Suitable for hobbyists our personal websites are simple shared domain sites Each personal web space account includes an FTP account for uploading files A great way to use this web space is to create a personal website to keep in touch with friends and family Use the free SureWest WebsiteCreator tool to create your own website in a matter of minutes with no technical skills required Follow these instructions to use WebsiteCreator 1 Go the High Speed Internet page on surewestkc net 2 In the WebsiteCreator section click the link to create your own website 3 Log in using your kc surewest net or everestkc net email address and password Note Each email address on the account can have a separate website The personal web space is shared by email addresses at the account level You can also use your favorite web design program to create HTML files and upload them to your personal web space via FTP http home kc surewest net lt username gt or Personal http home everestkc net Cusername gt first part of your website address kc surewest net or everestkc net email address Example http
4. VOLUME AV Raises or lowers the sound level FAV Selects the next higher or lower channel Displays favorite channels LAST LAST ON DEMAND Returns to the previously tuned channel Provides direct access to On Demand channel Displays live television programming VCR DVD VOD KEYS Perform standard VCR and DVD functions when in VCR and DVD mode and Video On Demand functions when in CABLE mode NUMBER PAD Enter numbers to tune to channels Also make numeric entries on on screen menus NOTE You can also use the CH Up Down or the program guide as alternate ways to tune to channels Skip forward or backward a whole day in the program guide Cable company custom programmable Macros Replays the previous few seconds of a program Displays a list of programs you have recorded allowing you to select one for viewing Changes the HD screen viewing aspect ratio through the Cable STB Selects the next higher or lower channel in the PIP Reserved for future use Picture In Picture window through the Cable STB Opens or closes the PIP Picture In Picture window through the Cable STB Moves the PIP Picture In Picture window to another VIDEO SOURCE location on the screen through the Cable STB Selects the video source from available video LIGHT BUTTON Components through the Cable STB Press to backlight all keypad buttons Press again to
5. through the HDTV inputs on the HDTV Explorer 3250HD Set Top Connected to HDTV and Stereo VCR Connecting an Explorer 3250HD Set Top to an HDTV and a stereo VCR enables you to record and playback TV programming Note HD programs record to your VCR in SD format Explorer 3250HD n araa Cable Input 20 Set Top Connected to a Home Theater Receiver HDTV and Stereo VCR This diagram shows an Explorer 3250HD Set Top connected to a home theater receiver HDTV and stereo VCR Explorer 3250HD Cable Input Please refer to your Home Theater Receiver s owner s manual for more detailed information Back of Home Theater Receiver Using Your Explorer 3250HD Set Top Box After you set up your Explorer 3250HD Set Top and the front panel displays the current time you can turn on the set top and begin watching TV Press the Power button on the front of the set top to turn it on SureWest will send nightly programming updates to your set top such as program guide information You should leave your set top on at all times to receive these updates Interactive Program Guide The Interactive Program Guide organizes programs and events into listings by channel theme or title e The current channel continues to display in the upper right corner of the guide The upper left corner displays information about the highlighted program To view or hide the guide press Guide To view Informat
6. DED i CAT i Back of Home Theater Receiver 60 Connecting the 8300 to your TV and VCR Explorer 8300 Connect the 8300 to the TV Cable Input Explorer 8300 Connect the 8300 to the VCR Cable Input Standard antenna TV Connect oe amp A the TV to the VCR A la 3 T11327 Standard TV VCR AY WARNING Electric shock hazard Unplug all electronic devices before connecting or disconnecting any device cables to the 8300 Back to Table of Contents 61 Miscellaneous Set Top Box Diagrams Connecting the 8300 to your Stereo TV and Stereo VCR Connecting the 8300 to your HomeTheater Stereo TV and External SATA Hard Disk Drive Explorer 8300 Explorer 8300 Connect Connect the 8300 cae the 8300 SE to the or to th ont r o tne _ AB stereo TV O iei Home a pd ws Theater PR RA Receiver VW DOG VIDEO wre Cable Connect External SATA Input the 8300 Hard Disk Drive N CABLE to the aa SATA hard a O disk drive Home _DIGITAL_ i Sages MONITORS ie Theater gt yE gt Ce le Notes Receiver m S VIDEO Es ea Stereo ry Consult with your cable MH co i mn om TV service provider for a list of WO approved external SATA hard A VIDEO OUT Explorer 8300
7. Lift the receiver and listen for a dial tone Press C ano You will hear two normal ringing tones or an announcement If the called number is still busy a voice recording will tell you that your call is next in line If the number is no longer busy you call will be placed immediately 4 Hang up When the number you called is no longer busy your phone will ring with a special ring Occasionally the person you are calling may use the phone before Auto Redial can complete your call If this happens a voice recording will tell you to hang up and reactivate Auto Redial 6 Lift your receiver You will hear a normal ringing tone and your call will be connected The number you are calling will not ring until you pick up your phone To Turn OFF 1 Lift the receiver and listen for a dial tone 2 Press CH Gwg uno6 Call Blocker CR Call Blocker lets you prohibit unwanted calls You can block up to 10 specific numbers Blocked callers will hear a voice recording that says you are not presently accepting calls Even the last person that called even if you don t know the number can be put on the list To Turn ON 1 Lift the receiver and listen for the dial tone 2 Press C noG Greed 3 Listen to the voice recorded instructions for Call Blocker options The phone numbers you entered on your Call Blocker list will be repeated to you 3 The number of the last person who called may be added to your Call Block
8. Simply click on the Online Payment option 2 Set up Auto Pay using the form on the following page or retrieve the form online at www surewestkc net 3 Call 913 825 3000 and pay with a check by phone or credit card 4 Drop off or mail your payment to our office at the following address SureWest Customer Center 14859 W 95th Street Lenexa KS 66215 70 Help the planet by using SureWest Sign up for paperless billing and receive your bill via e mail Reduce paper waste and say goodbye to paper statements e Enjoy the convenience and savings on postage by paying your bill online Signing up is easy select either a one time payment or auto pay View your account information on a secure site Go to My SureWest surewestkc net under Billing and Payment and do your part to save energy and valuable resources Individually this may not make a huge difference but if we act together the results matter Back to Table of Contents 71 D Z m 10070 584 KC Handbook Online 913 825 3000 Surewest surewest com A better experience
9. Using the Interactive Program Guide The Interactive Program Guide IPG is an on screen guide to current and future programs and events that allow you to see programming listed by channel theme or title Use the following keys on your remote to e Guide Open and dose the guide on your television Select Select an option e Arrow Keys Move around in the guide to make selections with the left right up and down arrows ABC Keys Perform actions that are prompted on the screen for example accept a selection or buy a pay per view PPV event Explorer 2200 Digital Home Communications Terminal Installation Instructions AN iis EXPLORER 2200 SS _ Y ToBES 1 1 Message Indicator Indicates a message from SureWest is waiting when blinking or illuminated To access the message press the Info key 2 LED Display Displays the selected channel number and time of day 3 Guide Accesses on screen services such as the on screen guide and pay per view 4 Info Displays a description of the selected program available from the on screen guide and while viewing a program 5 Bypass Indicator Indicates the optional bypass feature is on when illuminated 6 USB Universal Serial Bus Connects to external equipment such as a keyboard external modem or similar equipment 7 Exit Exits menus on screen guide and program information 8 Settings Acces
10. home kc surewest net jdoe 123 If your email address ends in kc surewest net use ftp kc surewest net If FTP host name your email address ends in everestkc net use ftp everestkc net First part of your kc surewest net or everestkc net email address FTP user name Example If surewest net email address is jdoe 123 kc surewest net user name is jdoe123 FTP password Same as your kc surewest net or everestkc net email password includes Kaspersky Internet Security 2012 As a valued residential Internet customer you get this software for FREE A 79 95 value Take advantage of these features and benefits Hybrid Protection Combining the Power of the Cloud and Your PC e Internet Safety Checks Easier to Use Interface e Rapid Real Time Reaction to New Threats Secure Online Banking and Shopping Advanced Identity Theft Protection Secure Social Networking e Advanced Parental Controls IE O aE WN e mi m IJ Z m B za m j Follow these instructions to download the software 1 Go to the High Speed Internet page on surewestkc net 2 In the Internet Security section click the link to download SureWest Internet Security Software 3 Log in using your kc surewest net or everestkc net e mail address 4 Click download SureWest Internet Security Software You will need to uninstall any antivirus or Internet security software before installing SureWest Internet Security Software SureWest High Sp
11. Displays a description of the selected program available from the on screen guide and while viewing a program 12 Smart Card Slot Allows smart card access 13 Exit Exits menus on screen guide and program information 14 List Accesses the list of recorded programs displayed on the TV screen Contact our Customer Service Professionals at 913 825 3000 for more information A WARNING Electric shock hazard Unplug all electronic devices before connecting or disconnecting any device cables 22 Om BFW N gt o oND 12 T10490 1394 Connects to optional 1394 equipped fire wire devices This connector is reserved for future use and may not be available on all Explorer 8000 models S Video Out Connect to S Video input of TV or VCR standard definition IR Port Connects to optional VCR Commander service Digital Audio Out Connect to external digital surround sound receiver TV Out Connect to video and left right L R audio inputs of a TV standard definition The video outlet is also referred to as COMPOSITE video VCR Out Connect to video and left right L R audio inputs of a VCR Cable Out Connect to cable input of TV or VCR standard definition Auxiliary Input Connects to video and left right L R audio output of external device Serial Number Located in the lower left corner of the bar code Your cable service provider may ask for this number if your system
12. IPA WT TA A WEL OEO ET T SABDQXTL N0006246618 The serial number begins with SA and is located in the lower left corner of the bar code Use the space provided here to record the serial number lf the 8300 requires troubleshooting in the future your cable service provider may ask for this serial number Back to Table of Contents 33 Digital TV Performance Tips lf the 8300 does not perform as expected the following tips may help If you need further assistance contact your cable service provider No Picture e Verify that the power to your TV is turned on e If plugged into a wall switch verify the switch is in the ON position Verify that all cables are properly connected e If your system includes a VCR and or stereo verify that you have properly connected them to the 8300 e Verify that the TV is set to the proper input e Verify that your TV is connected to the proper TV input port No Color e Verify that the current TV program is broadcast in color e Adjust the TV color controls No Sound e If your setup includes a VCR or stereo verify that you have properly connected them to the 8300 e Verify that the volume is turned up Verify that the mute function is not engaged Automatic Software Updates The TV screen displays a message that indicates the 8300 is automatically updating its software Wait for the time to display on the front panel of your 8300 before continuing with the insta
13. Video Recorder Before Installing the Digital Video Recorder Before you begin to install the Digital Video Recorder locate the Digital Video Recorder serial number The serial number is located on the back panel of the Digital Video Recorder and looks similar to this example WVU ONT OU 0003B4287797 KUAT TEE SABDQXTL N0006246618 The serial number is located in the lower left corner of the bar code Write the serial number here It is always good to have the serial number on file If your system requires troubleshooting in the future our customer service professional may ask for the serial number If you plug the Digital Video Recorder into an outlet that is controlled by a wall switch keep the switch in the ON position The on screen guide is updated nightly If the wall switch is in the OFF position your Digital Video Recorder will not receive the latest programming updates Keep the top of your Digital Video Recorder free of all objects and electronic devices including your TV It is recommended that you use a surge protector with your cable equipment and electronic devices Check and Correct If your set top box does not perform as expected check the following conditions e Verify that the power to your TV is turned on e If plugged into a wall switch verify the switch is in the ON position e Verify that all cables are properly connected e Verify that your TV is tuned to the proper output channel 3 If your
14. screen guide or while viewing a program e SelectView a specific program T10964 Back to Table of Contents 27 Using the Remote Control Use the remote control to operate your Set Top Box TV and VCR Many of the keys on the remote control share the same function as keys on the front panel Your remote control may be different from the one illustrated here The remote control must be programmed for use If SureWest has not programmed your remote control refer to the remote control instruction guide supplied by SureWest Allows you to turn your TV VCR DVD AUX and Cable Box On and Off AUX DVD VCR TV CVL Used to select the component you want to operate and signals remote control activity Designed to send Power On Off commands for up to five Components with one button press Refer to section E for details Displays the Applications Menu Displays information about the program currently Displays the program guide listings playing or highlighted in the program guide OK SELECT Selects highlighted screen options Exit from current screen Accesses pages above or below the information currently displayed CURSOR NAVIGATION PAD A V4 gt Navigate to and highlight an item from the on screen choices Make direct selections from on screen menus Displays settings menu Silences the audio Press to activate Press again to restore sound to the previous level
15. IPG the programs are listed by Channel You can change the listing to view programs by Theme or Title 1 Press Guide to display the IPG Press A key to open the Browse By menu Press the Up or Down arrow keys to choose Title or Theme Press Select 2 3 4 5 Press the Up or Down arrow keys to select a program 6 Press the Left arrow key to choose a different Theme or Title 7 Press the Up or Down arrow keys to choose the Theme or Title you want Note When using Browse By Theme or Title programs marked with a star are on now Exiting the IPG At any time you can press the Exit key on the remote control to exit the IPG and resume watching your program full screen Back to Table of Contents 29 Troubleshooting Explorer 2200 Digital Home Communications Terminal Installation Instructions Before Installing the Set Top Box Before you begin to install the set top box locate the set top box serial number The serial number is located on the back panel of the set top box and looks similar to this example N000624 The serial number is located in the lower left comer of the bar code Write the serial number here It is always good to have the serial number on file If your system requires troubleshooting in the future our customer service professional may ask for the serial number If you plug the set top box into an outlet that is controlled by a wall switch keep the switch in the ON position The on screen
16. Rejection CR Anonymous Call Rejection allows you to automatically reject calls that have been blocked or marked anonymous by the calling party With this service your phone will not ring and the calling party will hear a recording stating that you are not accepting anonymous calls please remove the block and call again Remote Access to Call Forwarding Access Number Selective Call Forwarding C Rino Ger 3 Speed Calling 8 C 28 Gans Gui To Turn ON 1 Lift the receiver and listen for a dial tone Speed Calling 30 C 9 Cons Gnu 5 2 Press Gast XD 3 You will hear a confirmation tone letting you know that your Anonymous Call Rejection is ON Three Way Calling Switchhook To Turn OFF 1 Lift the receiver and listen for a dial tone Press CD ars You will hear a confirmation tone letting you know that your Anonymous If you have any questions please contact our Customer Service Professionals at 913 825 3000 Call Rejection is OFF Back to Table of Contents 40 41 Phone Auto Redial CB Auto Redial automatically stores and redials the last number you dialed If you reach a busy signal just activate Auto Redial and it will monitor the number and call you back when the number is available Auto Redial monitors a busy number for 30 minutes And you can use Auto Redial to return calls to more than one busy number at the same time To Use After Receiving a Busy Number 1 Hang up or press and release the switchhook
17. These may be purchased at retail stores To help ease confusion about whether a television or VCR is cable ready the Federal Communications Commission has for several years prohibited the importing or selling of televisions and VCRs to be marketed as cable ready or cable compatible unless they meet certain performance standards For delivery of digital services beyond Basic Cable Service SureWest employs scrambling technologies to ensure secure signals to authorized homes Customers will need to use the digital cable set top box to gain access to these services even if the television is cableready We provide one box and one remote control device to every Basic Cable customer free of charge Additional digital cable set top boxes may be rented on a monthly basis By using only one digital cable set top box you will not be able to simultaneously watch one scrambled channel while recording another scrambled channel or access features on two scrambled channels such as picture in picture The digital cable set top box has only one tuner and two tuners would be necessary for these operations Therefore two digital cable set top boxes are needed for simultaneous use of two scrambled channels As long as at least one of the two channels is not scrambled you can simultaneously watch or record by using a special bypass switch commonly known as an A B switch SureWest makes bypass switches available for purchase or you can obtain
18. ack to Table of Contents 9 Digital TV Caller ID on TV Take Control of Your Incoming Calls Before the phone even rings SureWest s Caller ID on TV will let you decide whether an incoming call will be an interruption Our convenient easy to read overlay will display the incoming caller s name and phone number allowing you to make an immediate decision on how to handle the call Ignore nuisance calls immediately inform the proper person of a call or answer important calls all without interruption or fumbling for the phone SureWest Caller ID on TV allows you to run to the phone only when you need to In addition Caller ID on TV keeps track of your calls while you re away The caller s name number date and time they called are stored in the caller s log for future reference Convenience Handles calls instantly End unwanted interruptions e Easy to read on screen display Send the right person to the phone Interactive Control Channel 100 On screen options to turn Caller ID on TV on or off e Instant Caller ID on TV disable option Simple operation using existing remote control Security Screen calls while you watch TV e Avoid nuisance calls e Know when callers block their ID Extra visibility for important calls Caller s Log Name number date and time of call Up to 10 callers SureWest s Caller ID on TV is a feature of Caller ID SureWest customers with Digital Cable service and Caller ID receive Call
19. al to your home enabling you to have more than three outlets The amplifier can be purchased at a retail location of your choice We are committed to helping you maximize your voice video and data experience Please don t hesitate to contact us if you are experiencing equipment compatibility problems as we d like to work with you to provide the best solution possible We publish PC specifications that are compatible with our high speed Internet service Our Web site www surewestkc net has all the necessary information or you can call our local office for clarification at 913 825 3000 Back to Table of Contents 67 zZ T1 gt O Z N Subscriber Notification for SureWest Billing and Complaint Procedures We bill for services one month in advance and ask for receipt of payment approximately 21 days after the bill is mailed All bills are fully itemized and rendered on a cyclical basis on or about the same day of each month Customers with account balances of zero are not sent bills When service does not begin on the first day of the month or end on the last day of the month the charge for the fraction of the month in which service was furnished will be calculated on a pro rata basis For billing that is based upon customer usage usage charges will be billed monthly for the preceding billing period Customers will have at least a 21 day period to remit payment to SureWest once the bill is mailed Customers are expec
20. ars a normal ringing tone until Call Waiting allows you to have two people on your line at the same time a ciat one to whom you are speaking and one on hold A third caller will 2 The number or name and number of the incoming call will display on receive a busy signal your Call Waiting ID device Notes e Call Waiting allows you to have two people on your line at the same time one to whom you are speaking and one on hold A third caller will receive a busy signal You must have Call Waiting Caller ID and a Call Waiting ID display device to use Call Waiting ID Back to Table of Contents 44 45 Phone Caller ID Block Caller ID Block prevents your phone number from being displayed on the Caller ID equipment of the person you are calling Note This feature is also available on a per call basis Caller ID Block per call C 06 fxs allows you to select the calls you want your number blocked from To Use Caller ID Block per call 1 Lift the receiver and listen for a dial tone Press CD uno Cons Listen for the confirmation tone followed by the dial tone EROS Place the call as you would normally Your number will NOT be displayed for that call One call at a time Caller ID Name and Number Caller ID Name and Number lets you see the name and number of the person calling you In addition the date and time of each call received may be displayed This information will be displayed on a Caller ID
21. ave bid on My Watch List Updates you on the items you have selected to watch Record TV Record a TV Program from the Program Guide 1 Press Guide 2 Press the arrow keys to highlight a TV program and then press Record 3 In the Confirm Recording screen press Select to record the TV program 4 Note The recording program is highlighted in the program guide Record Episodes of a TV Program 1 To record a single episode or all episodes of a TV program press Guide 2 Highlight a TV program and then press Record 3 While in the Confirm Recording screen press A to select more recording options 4 While in the Edit Recording screen press the arrow keys to make your selections 5 Note The title of the fourth column will change based upon your selections of single episode or all episodes 6 Press A to save your selections Watch recorded z 2 gt i lt Access and Playback Your Recorded Programs from the Program Guide 1 Press Guide 2 Use the arrow keys to choose the DVR channel The DVR channel is a dedicated channel that accesses your recorded programs 3 Press Select Note If you are currently playing back a recorded program and you press Guide to select the PVR channel the playback appears paused in the full screen 4 Use the arrow keys to choose the recorded program 5 Press Select 6 Press Select again to play your recorded program Activate PIP on Your TV While watching a
22. bers that will ring differently from other calls Selective Call Forwarding allows you to create a special list of 15 phone numbers that you want to be forwarded to another number Calls from other numbers will not be forwarded Lift the receiver and listen for a dial tone To Create a List Press CH x06 D NET l TS 1 Lift the receiver and listen for a dial tone Listen to the voice instructions that will tell you whether the service is OFF or ON how to turn the service off and on how many numbers are 2 Press C ED on your list and how to add delete and review your list 3 Listen to the voice instructions that will tell you whether the service is OFF or ON how many numbers are on your list ask you to enter confirm or change the number to which your calls are being forwarded a RS AS DAN eee 4 Dial the forward number then press CD to enter the number to which you want preferred calls to be forwarded Remote Access to Call Forwarding allows you to activate Call Forwarding when away from your i i i 2 i Press and listen to the instructions to change the Ll AE forward to number Press C D to review the list and change the existing To Activate forward to number 1 Lift the receiver and listen for a dial tone lt Press to turn OFF or ON 2 Dial the number to access Remote Access to Call Forwarding 5 To enter a new number on your list 913 322 0909 KS or 816 268 0909 MO 3 Listen for instru
23. ctions and dial your home phone number number which subscribes to Call Forwarding 4 Listen for the confirmation of the number you just entered Press again For rotary phones dial C D then the 10 digit phone number Press CX Enter the 10 digit phone number If the number is correct enter your personal identification number PIN If the number is incorrect press and repeat steps 3 5 6 To add the number of the last caller 6 Listen to instructions and enter the Call Forwarding access code Press Press CdC DCH Numbers added this way are listed CH ConsD ocd as private 7 Listen for the announcement that states you have activated the For rotary phones dial C D ED e0 C D service If the service is correct press 1 If the service is incorrect press 7 To delete a number from your list and repeat steps 6 and 7 nE i i i ress 8 Listen for instructions and dial the number to which your calls are i NE 9 Listen for confirmation of the number you have entered If the Press C again number is correct press C 7 If the number is incorrect press and For rotary phones dial C D C_D then the 10 digit phone number repeat steps 2 anid 9 e Press to delete a number after it is announced Press to delete all numbers from your list Back to Table of Contents 48 49 Phone Speed Calling 8 CH Speed Calling 8 allows you to create a list of one digit codes for up to eight phone number
24. d provided 11 AC Switched Outlet Connect the AC power cord from another device such as a TV Back to Table of Contents 15 z 2 gt i j lt Digital TV Connect the Set Top Box to a Stereo TV and Non Stereo VCR Use the connection diagram and follow these steps to connect the set top box to a stereo TV and a non stereo VCR Required Cables Set of Video Audio Cables 75 ohm Coaxial Cables 1 Unplug all electronic devices before connecting the set top box 2 Connect the set top box to the TV and VCR as shown in the diagram 3 Connect the set top box to the coaxial cable coming from the wall 4 Plug the set top box and the TV into an AC power source Important Do not press the Power key on the set top box yet SA Turn on the power to your TV and set the input channel to 3 6 Wait for the time to display on the LED display Important t takes 2 to 3 minutes for the set top box to be updated with the latest programming and service information When the front panel displays the time the update is complete 7 Press the Power key on the set top box ure CO AN S RAA lt HED z i RECHI k ASA G5 g m 2 RISQUE DE CHI S VIDE AUDIO OF SLECTRIQUE NE PAS OUVRIR UT UT OUT lentific TIMI M0 TT IN ol oO Olen _ J ANTENNA T9885 Audio Output Audio output from the Cable Out is monaural non stereo Audio output from the Audio Out Left and Righ
25. disk drives that work with the 8300 i 2 UD Connect e External SATA hard disk drives the 3300 allow for greater program storage E capacity and are not meant to to the ie stereo VCR be used for archiving Home DIGITAL TVICABLE DVD VIDEO 1 COMPONENT VIDEO MONITOR Theater Yo eo Connect the Receiver ae ae ae ae PB PB PB B Home Theater W OUT Cable Receiver VIDEO VIDEO VIDEO Input to the VIDEO OUT stereo TV Stereo VCR SE Connect the A N JN stereo TV VARNING en WARNING to the Electric shock ost Electric shock hazard stereo VCR hazard Unplug all Unplug all electronic electronic devices devices before connecting pene vipers ag evice cables to the i S any device cables T11329 e to the 8300 T11328 Back to Table of Contents 63 Battery Replacement not applicable to all customers The UPS uninterruptible power supply unit has an easy to replace hot swappable battery Once the battery s charge has been completely depleted or the battery itself has been disconnected the connected equipment is not protected from power outages It is the customer s responsibility to monitor and replace the battery Replacement is a safe procedure isolated from electrical hazards You may leave the UPS and connected equipment on for this procedure To replace the battery module refer to Battery Installation Guide below Indoor Series Your unit may differ in appearance from the ones depicted in the diagrams Disc
26. display device between the first and second ring The Caller ID display device must detect one ring before it can display the number of the person calling Caller ID display devices vary in design features and the amount of numbers that can be displayed in memory The Caller ID display device is an additional piece of equipment that is required for this service and is available at a local retail store Some calls may be shown as Unknown Out of Area or Private Number depending on the long distance carrier of the caller If the caller has Caller ID Block or a private number the number will not be displayed 46 Personalized Ring Personalized Ring gives you the benefit of having up to four phone numbers on one line primary phone number plus up to three additional directory numbers You can assign one number and special ring to yourself and the others to your spouse children etc Each special ring will tell you whom the call is for You may list additional names with your Personalized Ring phone numbers in your local directory Personalized Ring is compatible with all SureWest calling services l Calls placed to your primary number will ring in the normal way Calls placed to a Personalized Ring number will have a special ring each different from the other The person calling will only hear the normal ring no matter which number they are dialing primary or additional numbers Personalized Ring wit
27. e the set top box automatically starts and stops the record function of the VCR Canceling an Active Record Timer If the VCR is actively recording a program the set top box power indicator must be on and you must use the remote control to cancel the active record timer 1 If the set top box power indicator is off press the Power key on the set top box or the remote control 2 Press the Exit key on the remote control The recording is cancelled Back to Table of Contents 7 Digital TV Parental Controls Using Parental Control Parental Control allows you to restrict the viewing of certain programming by rating channel or time To Block by Channel 1 Press the Settings key twice Scroll to Block Channels Press Select Enter your Block PIN the default PIN is 0000 Scroll to the specific channel you wish to block Press Select NO MW RB WN Repeat steps 5 and 6 until you have blocked all channels for which you wish to restrict viewing To Block by Rating 1 Press the Settings key twice Scroll to Block Rating Press Select Enter your Block PIN the default PIN is 0000 Scroll to the specific program rating you wish to restrict Ou FW N Press Select By doing this you will block the rating listed and all ratings listed below the selected rating For example if you select TVMA you will also block R and NC 17 rated programming To Change Your Block PIN 1 Press the Setti
28. eed Internet Minimum System Requirements While SureWest s high speed Internet service may function on systems not meeting the minimum system requirements below these are the minimum system configurations that operate on our network at optimal speed Operating System Windows 7 Vista XP 2000 ME 98 Mac OS 10 X Mac OS 9 Network Card 10 100 NIC or wireless carat 10 100 NIC or wireless network adapter network adapter Hee 25 MB of free disk space 25 MB of free disk space Drive Space Processor 486 or better PC Pentium recommended PowerPC G3 G4 G5 Memo Minimum of 32 MB of RAM 64 MB RAM Minimum of 64 MB of RAM i for Windows 2000 64 MB RAM for OS 9 0 Minimum of 64 MB of RAM 64 MB RAM for OS 9 0 SureWest Internet Security powered by Kaspersky Available FREE to SureWest Internet customers on surewest net valued at 79 95 Get the new unmatched security that won t slow you down SureWest High Speed Internet service 38 Safety For your safety and the protection of your equipment SureWest recommends the use of surge protectors at all times Surges in electrical power like lighting strikes and power outages when the power returns can occur anytime and unprotected equipment can be permanently damaged Back to Table of Contents 39 Phone Feature Quick Reference Guide SureWest Phone i SureWest s telecommunication services are certified by 911 with back up capabilities and our fiber Feature Activate Canc
29. el optic delivery provides your family with the security and safety they deserve Anonymous Call Rejection CPB Cars Getting Started Auto Radial C 3 n0G Gano 6 C Paw Bino Before you begin here are a few tips to help you use this guide uto Redia e The touch call pad is the numbered keypad on your phone Call Blocker C 3 no Gre e When using some of your SureWest services you may be instructed to press the C or the C button These are located to the left and right f th keypad Call Forwarding C 28 Cas 82 CB Cas Der 3 ee A rotary dial phone has a round dial for placing calls When using a rotary phone you need to dial C DC D instead of pressing Ignore Call Return C 3 ano wz C Kaw Burg pressing CD Instead wait 4 seconds before proceeding Example Instead of pressing C cng dial C D CD eQ Instead of pressing C sc2 dial and wait 4 seconds Call Trace COT e A switchhook is the button that disconnects your call when you hang up the phone When the directions tell you to press and release the Call Waiting Switchhook switchhook hold the switchhook for one second e If your phone has a Flash button you may use this instead of the Cancel Call Waiting C R Cons Gre Hang Up switchhook e If your phone has a Pulse Tone switch make sure you place the switch Caller ID Block per call C K Gano 6 ars on Tone if you have touchtone service Priority Call CRC D Anonymous Call
30. er ID on TV at no additional charge Tune to channel 100 to customize your Caller ID on TV service Easy to read overlay displays incoming caller s name and phone number Interactive on screen control on SureWest channel 100 Use your remote control to customize your Caller ID on TV Caller ID on TV keeps track of your calls while you re away Call From 603 555 6741 765437 John Smith B No Pop Ups C Clear Message 13 800 0018 Wed Oct 22 113 800 0018 Wed Oct 22 13 800 0018 Wed Oct 22 13 800 0018 Wed Oct 22 3 800 0018 Wed Oct Wed Oct 13 800 0018 Wed Oct tew 113 800 0018 ved Oct 22 Back to Table of Contents 11 NAVADA Digital TV Interactive My TVi Provides you with the ability to select and retrieve news weather sports finance and local information e News Program up to 11 news categories and view in scrolling or ticker formats e Finance Program up to 20 individual stocks to create your personalized stock ticker Weather View the weather anywhere in the US Program up to 5 locations Sports Select and view scores and headlines for your favorite sports teams e Local Interest View movie times concert dates and community events eBay on TV Bay on TV is an extension of your eBay account It allows you to search track and bid on items within eBay You have access to the world s largest marketplace through your TV My Auctions Be updated on items which you h
31. er list by following the voice recorded instructions 4 If you want to add to your list or your list is full listen to the voice recorded instructions 42 Phone Call Forwarding With Call Forwarding you can take all your calls no matter where you are Call Forwarding allows you to forward your incoming calls to another phone number To Forward Your Calls 1 Lift the receiver and listen for a dial tone 2 Press CD as aec 3 When you hear a second dial tone dial the number that you want your calls forwarded to If the forwarded to person answers Call Forwarding is ON 6 If you receive a busy signal or no answer hang up and repeat the procedure You will hear a confirmation tone to verify that your Call Forwarding is ON To Turn OFF 1 Press CDD GF 3 2 A confirmation tone will verify that your Call Forwarding is OFF Notes e You can still place calls from your phone when Call Forwarding is ON e You cannot answer calls on your phone when Call Forwarding is ON You will hear a short ring each time a call forwards to remind you that Call Forwarding is ON e If you forward your calls to a long distance number you will incur the long distance charges Call Return CR Call Return automatically allows you to store and redial the number of the last person who called you You can use Call return to return a call whether you answered the call or not If the number you are calling back is busy Cal
32. esareenaeesta 37 Personal Web Space essssssesssssssssssesssssssssssnessssesisssssnsssstessssssenssstsseuessseessstssessesssenaesssensesseenaseseensesssenseessee 38 SureWest Internet Security powered Dy Kaspersky ccssssssssssssessssssssssssesnssssssusssesssnsesessssesssnsestn 38 SureWest High Speed Internet Minimum System Requirements sessssssssssssseeesusseessseseesenseese 39 FN IEE A TE EEN A AE A IE NA AA ERE NE Eee SEER EET NEEDED 39 E s TAPRE SEE ENDS ase tse ee ses Aiea ease aioe 40 BS ATEN SUNS ERE EET EET eines N EN ET 41 e Anonymous Call Rajec O eee ee ee en en SES R 4 e Auto Redial 200ccccseeceeeeserreerere ktr tk rts RE REEL ERE REE R ELF ELE LEE E FEEL FE FEEL E EL ELF LE ERE ERE FEE FEEL FEEL LEE E FEER FEE E EAEn EAren FEER FEEL ERR 42 EB SEE ene pene OI TO er IRENE ert Per re 42 e Call Forwarding Eee 43 ER Eaa A E ct a ce ata esata aaa ees naan te tee tes 44 BS MCG PEBER ENE E E 44 TCA eS steers A E E E E 44 e Cancel Call Waiting E EEE E E E E EE E EEA E SEEE 45 eE RE E EN EE E E E E T E A A rr 45 a AEA 57 a E E E ENE A E A EE E E reer 46 Caller ID Name and NUMDED ccsssssesssssssssssssessssessessssnsssssessesssssnssstssesessssensstssensessssnsssrsessesssnnssessensesssenseessee 46 lt SO LIN SN etcetera peepee teen E EAEE 47 Priority Ge Wersren scene mn Nora mer mente nae a ROR SE ev Rua aT Cony RerE ater 48 e Remote Access to Call Forwarding 2 2 seere rese rer terenne tatere terer arnne 48 Select
33. et top box free of all objects and electronic devices including your TV It is recommended that you use a surge protector with your cable equipment and electronic devices Check and Correct If your set top box does not perform as expected check the following conditions e Verify that the power to your TV is turned on e If plugged into a wall switch verify the switch is in the ON position e Verify that all cables are properly connected e Verify that your TV is tuned to the proper output channel 3 If your set top box does not perform as expected after checking the power cables and output channel check the following conditions No Picture If your system includes a VCR and or stereo verify that you have properly connected them to the set top box Verify that the set top box Power light is on and the Bypass light is off Back to Table of Contents 31 Digital TV No Color Verify that the current TV program is broadcast in color Adjust the TV color controls No Sound If your setup includes a VCR and or stereo verify that you have properly connected them to the set top box Verify that the volume is turned up Verify that the Bypass feature is disabled The TV Screen Displays a Message Indicating the Set Top Box is Automatically Updating its Software Wait for the time to display on the LED before continuing with the install process When the front panel displays the time the update is complete Explorer 8000 Digital
34. ewest net Port 587 Note Outgoing server uses authentication 36 See our support site at surewestkc net for step by step instructions for the iPhone and Droid phones Troubleshooting SureWest E mail 1 Check all physical connections behind your PC modem and wired wireless router to ensure they are secure 2 Completely power off and then on in this order modem router computer Wait at least 10 seconds before turning on your devices 3 If you still cannot connect to the Internet and you have a router disconnect the router and connect your computer directly to your wall jack or modem POP3 SMTP and Newsgroup Server Names of O AE N m m U Z j mI A A m e POP3 incoming mail server pop3 kc surewest net default port of 110 SMTP outgoing mail server smtp kc surewest net default port of 25 Newsgroup server news kc surewest net only available from SureWest network This service used default port WNIP 119 and no ID required to log in Set Up Other E mail Programs Microsoft Outlook Windows Live Mail etc You can use SureWest e mail application program to manage your e mail but you also have the option of using a different e mail program such as Microsoft Outlook You will need your SureWest e mail address and password in order to set up and use another e mail program Use these general instructions to set up other e mail programs For detailed instructions see the SureWest suppo
35. fy that the volume is turned up Verify that the Bypass feature is disabled 30 The LED on the Front Panel Displays Question Marks z 2 gt i lt Press the Info key on the remote control or the front panel of the set top box You may have pressed the Power key before all of the latest programming updates were received by the set top box The TV Screen Displays a Message Indicating the Set Top Box is Automatically Updating its Software Wait for the time to display on the LED before continuing with the install process When the front panel displays the time the update is complete Explorer 3250HD Digital Interactive Set Top Installation Instructions Before Installing the Set Top Box Before you begin to install the set top box locate the set top box serial number The serial number is located on the back panel of the set top box and looks similar to this example The serial number is located in the lower left corner of the bar code Write the serial number here It is always good to have the serial number on file If your system requires troubleshooting in the future our customer service professional may ask for the serial number If you plug the set top box into an outlet that is controlled by a wall switch keep the switch in the ON position The on screen guide is updated nightly If the wall switch is in the OFF position your set top box will not receive the latest programming updates Keep the top of your s
36. guide is updated nightly If the wall switch is in the OFF position your set top box will not receive the latest programming updates Keep the top of your set top box free of all objects and electronic devices including your TV It is recommended that you use a surge protector with your cable equipment and electronic devices For more information read the user s guides included with the set top box installation package These guides provide operating instructions for the on screen guide your remote control and the VCR Commander service if available Check and Correct e If your set top box does not perform as expected check the following conditions e Verify that the power to your TV is turned on e If plugged into a wall switch verify the switch is in the ON position e Verify that all cables are properly connected e Verify that your TV is tuned to the proper output channel 3 If your set top box does not perform as expected after checking the power cables and output channel check the following conditions No Picture If your system includes a VCR and or stereo verify that you have properly connected them to the set top box Verify that the set top box Power light is on and the Bypass light is off No Color Verify that the current TV program is broadcast in color Adjust the TV color controls No Sound If your setup includes a VCR and or stereo verify that you have properly connected them to the set top box Veri
37. h Caller ID Call Waiting Call Waiting ID and Cancel Call Waiting e Caller ID Name and Number will display the name and or number of the person who is calling you no matter which number has been dialed e If you have Call Waiting you have Call Waiting on all your numbers You can tell which number is being called by the Call Waiting tones e If a caller calls the primary number you will hear the normal Call Waiting tone e If a caller calls a Personalized Ring number you will hear a special Call Waiting tone each different from the other e Ifyou have Call Waiting ID you have Call Waiting ID on all your numbers You can tell which number ts being called by the Call Waiting tones and the number will be displayed e When you cancel your Call Waiting feature and are on a call additional callers to any number primary or Personalized Ring will hear a busy signal Call Waiting returns automatically to your line when you hang up Personalized Ring with Call Forwarding e If you forward your calls to another number all of your calls primary or Personalized Ring will forward Personalized Ring with Priority Call e The special Priority Call list is shared by both the primary number and the Personalized Ring numbers Calls to any number are treated the same Back to Table of Contents 47 Phone Priority Call CB CD Selective Call Forwarding CH Priority Call allows you to program up to 15 num
38. hang up Repeat steps 3 6 for each number you want to add to your Speed Calling 30 list To Call a Number Using Speed Calling 30 1 P Lift the receiver and listen for a dial tone Dial the assigned code 20 49 for the number you want to call Notes When saving a long distance number enter D and the area code followed by the number The maximum number of digits you can program is 28 access code area code and phone number Three Way Calling Three Way Calling allows you and two others at different phone numbers to talk together at the same time You can initiate the call to both parties or add another party to an existing call no matter who placed the call To Use Three Way Calling Ue Lift the receiver and listen for a dial tone Dial the phone number of the first person Party A To add another person Party B to the call quickly press and release the switchhook Listen for the confirmation tone Dial the phone number of Party B At any time after dialing is complete quickly press and release the switchhook to connect yourself Party A and Party B If Party B is busy quickly press and release the switchhook to disconnect Party B You will be reconnected to Party A Back to Table of Contents 51 Phone How to Use Your SureWest Trail Notes Setting Up Your Trail Notes The first time you access Trail Notes the system will provide you with instructions to help you set up your
39. ion about a program use the arrow keys on the remote control to highlight the program To view more information about a highlighted program press Info e To view the highlighted program press Select e The AB C keys provide additional functions that vary based on the current menu screen The functions assigned to each of these keys is shown on the bottom of the screen Back to Table of Contents 21 a gt m lt Digital TV F Scientific Ah Atlanta EXPLORER 8000 T9995 1 Power Provides power to the Digital Video Recorder The light to the right of the Power key illuminates when the power is on 2 Message Indicator Indicates a message from SureWest is waiting when blinking or illuminated To access the message press the Info key LED Display Displays the selected channel number and time of day IR Sensor Receives the infrared signal from the remote control Recording Indicator Indicates the DVR feature is active when illuminated VOL and VOL Increases and decreases volume Select Accesses your on screen selection oN Dw BR W USB Universal Serial Bus Connects to external equipment such as a keyboard external modem or similar equipment 9 CH and CH Scrolls up and down through the channels 10 Guide Accesses on screen services such as the on screen guide and pay per view 11 Info
40. istening to Messages m EXT MEE ASE OVEN cacucaavagnveanyeaismaatade tte Press CB t ROW E E A NER PERSERNE SETE Press C D e Rewind to beginning of message Press DCD e Pause for 15 seconds 44 ctegs edn tend eacdeeoede eds Press Forward WOSECONGS ats ap totes cc ninna Press e Forward to the end of message seere Press e Decrease playback speed ccc eee e eee ee eeees Press Increase playback speed n nunnan anunn e eee eee ee Press Envelope information s usann c cece e eee eee es Press G5 Softer volume n a sunsun rnrn rrini enrera neta nes Press e Normal volume 0000 cece eee eee eee Press e Loudervolume c cece cece eee e eee e eee e en nenas Press SO cede E DES sere a eae eee rears Press C After Listening to Messages e Replay message sees kreere eneeneeseaeas Press PE idee IE E E aa a SEE D nr EEE E hoki SEES ESS ERE Press e Save MESSAGE cece eee eee e eee e ene e ees Press scenda CODY tats cnn tena teen E E Press Reply to sender gsm te ne nenep aE AN Press Only available with Trail Notes Pro Outcall only available with Trail Notes Pro Back to Table of Contents 53 Phone Your mailbox can automatically place a call to your pager or a telephone to notify you of waiting messages You can define the location time interval and message types for notification Notification Schedules From the main menu 2 esse
41. ive Call Forwarding Er 49 Speed Calling O A ERE E EDER SEERE eee ee 50 Speed Calling BUE e A E A iat 50 TI CONE isn TEE tose E EEE E ETE 51 e How to Use Your SureWest Trail NOteS ssssssssssssssssessssssussssssssssssssssessessesssusssessnssesssnessesssesesesesseessneess 52 At the Main Menu Reviewing and Responding to Messages 2 53 Extension Mailboxes 2 vert8185 8 FEE FEER FEE FEER EEK LEE EEEEEEEEEr 54 aa e A ETETEA A E E E ates E I E SEE TE RENE REESE RSS E TERESE 56 e Miscellaneous Set Top Box Diagramms ssccsssssssssscssseesscsstsesseestseessesstsessessaeesessasesseenasseeesenasteesenasess 56 Battery REplacementl sscssssssssssssssssssssssssssessssssesssssssessssssessessssessesssecssssseessesssecsessseessesssecsesssuesssssseesssesessen 64 Sle iter OU E sagen nti OA AAA A A A A A A EEN E EA 66 EGU IS1 NG apa Di siiin EA E A R E RE 66 Billing and complaint procedures s s soss11sorsrrsorrereorrernnsrerrnsorrrusorerunorrennornerrornerreonrernrrernnnrernnsoernnsoerenas 68 Digital TV Setting Menu Options The Explorer 3250HD Set Top offers the following two Menu settings that you can use to configure your set top features based on your preferences The Quick Settings menu gives you quick access to the more commonly used settings such as parental control favorite channel lists and sleep timers The General Settings menu gives you access to all of the quick settings plus advanced settings such as
42. l Return will alert you with a special ring when the line is idle Note This feature is also available on a pay per use basis When You Miss a Call 1 Lift the receiver and listen for a dial tone 2 Press C 06 9 If the line is busy Call Return will try to redial the number up to 30 minutes To Cancel 1 Lift the receiver and listen for a dial tone 2 Press CD wang Back to Table of Contents 43 Phone Call Trace Pay Per Use C 5 Cancel Call Waiting CD Call Trace is available on a pay per use basis Call Trace allows you to automatically trace threatening or Cancel Call Waiting allows you to cancel the Call Waiting tone while you are on a call or before you harassing phone calls any time day or night The record of the traced call will be stored at SureWest place a call if you don t want any interruptions After Receiving a Harassing Call To Cancel While You are on the Phone 1 Hang up or press the switchhook 1 Press and release the switchhook 2 Lift the receiver and listen for a dial tone 2 Press CD ars ren 3 Press C D ars 3 Call Waiting returns automatically to your line when you hang up 4 A voice recording will tell you whether the trace has been successful your phone 5 To take legal action record the exact time and date of the call and contact To Cancel Before You Make a Call SureWest within 10 days at the number provided to you by the voice 1 Lift the receiver and listen fo
43. le allows viewing one channel while recording another 13 AC Switched Outlet Connect the AC power cord from another device such as a TV 14 AC Power Input Connect the power cord to deliver power to the set top Contact our Customer Service Professionals at 913 825 3000 for more information Connecting the Set Top Box J 2 gt a lt Follow these steps using the connection diagrams on the following pages to connect the Explorer 3250HD to your HDTV and other devices 1 Unplug all electronic devices before connecting the set top box 2 Connect the set top box to your HDTV and other devices as shown in the following diagrams 3 Connect the set top box to the coaxial cable coming from the wall 4 Plug the set top box and the HDTV into an AC power source Important Do not press the Power key on the set top box or HDTV yet 5 Wait for either the time or four dashes to display on the LED display Important it takes 2 to 3 minutes for the set top box to be updated with the latest programming and service information When the front panel displays the time the update is complete 6 Press the Power key on the set top box 7 Tum on the power to your HDTV 8 Press the Input or TV Video key on the HDTV remote or on the HDTV and scroll to the video input you chose for the connection For example Video 6 HDTV Formats Most HDTVs include YpbPr connectors for component video inputs and your Explorer 3250HD se
44. llation process When the front panel displays the time the update is complete 34 Motion Picture and TV Ratings Motion Picture Ratings G PG PG 13 NC 17 Adults Only z 2 gt i lt General Audience All ages approved Parental Guidance Suggested Some material may not be suitable for children Parents Strongly Cautioned Some material may be inappropriate for children under 13 Expect a mature theme violence nudity and adult language Restricted Contains adult theme material which may include adult language violence nudity sexual content and drug abuse No One Under 17 Admitted Adults Only Content is sexually explicit and in most cases not rated by the MPAA Adults Only programming is not a standard feature of the SureWest digital cable service To order call your SureWest Customer Service Professional Back to Table of Contents 35 High Speed Internet 1 Message Indicator Indicates a message from SureWest is waiting when blinking or SureWest offers some of the fastest connection speeds available monitored 24 hours a day seven days a week to ensure optimum reliability Available in multiple speeds from 1 Mbps to 50 Mbps Internet Speed Test You can measure your High Speed Internet service by testing the speed of your connection using the SureWest speed test tool at surewestkc net speedtest Note This speed test uses web based software to approximate the con
45. me Communications Terminal Installation INStructiOns ssccssssssseee 30 Explorer 3250HD Digital Interactive Set Top Installation Instructions ease S Explorer 8000 Digital Video Recorder neesesccsemasssesssseemeecseseseesssesseseeeetsaserenerseessesssnssreerseeeresereetseerenaneeesaeete 32 Explorer 8300 HD Digital Video RECOrCEM essssssssssssssssessssesssssssssssssensssssessessssnassssessssssenssstsecsesssensesseetns 33 Performance TiD een eee ee ai ee ee ene ee eee nee ee ere 34 Motion Picture and TV Ran S mme its ee a er erb dier A 35 Fe Sk ERE ars a N sart 36 Inernet opeed TESTE ol Ea ln ea T 36 Access E mail Away from HOmMe ssssssssssssssssesssssessssssssssesssssssssiessssssnsssssssseessnssssesessessnseeesiassesssaseeee 36 e Create Additional E mail Addresses ssesssssessssssssssssssssessssesssssssssssssensssssenssssssnassssessesssensssssesssessenssetseeens 36 Set up your Smartphone for SuUreWest Ermail ceessssesscsssssssssssssssssesssesssesssssssnssssessssessnsesesnssesssnseste 36 i TIES SO OS roer are ra iver tiene ecard cinta ined rekorder Si SureWest E Mail csssssssssssssessessssssssssessesssssssssssesessssnssssssessesssstsssseesssesesssssssesssessensassssnsesseeesassssessessecsaesseesesseee a7 Set Up Other E mail Programs Microsoft Outlook Windows Live Mail etc carne 37 SureWest Home Networking eccssccssecccesesssnsseseeseeeemaeseetsteeeseesensereetsseeseenseesseeenmseeeeseeeenseeeenseeeenese
46. mers can register complaints concerning phone services with the Federal Communications Commission FCC Consumers can also directly contact their state s Public Service Commission to register an informal complaint as the Public Service Commission regulates telephone service Contact information for the Missouri and Kansas Commissions are as follows Missouri Public Service Commission Kansas Corporation Commission P O Box 360 1500 SW Arrowhead Road Jefferson City MO 65102 0360 Topeka KS 66604 4027 Telephone 800 392 4211 Telephone 785 271 3100 68 Following is a brief explanation of some taxes and surcharges that may appear on customer bills End User Common Line Charge The FCC allows a local phone company to charge to recover a portion of the costs of completing long distance calls on tts local network These charges apply to each access line to which a unique telephone number is assigned The FCC caps the amount that phone providers can charge Universal Service Fees These fees are charged by most local and long distance providers as part of a federal program to subsidize local telephone service for low income consumers or those who live in areas where the cost of providing telecommunications service are exceptionally high These fees also help cover discounted communications services for schools libraries and rural health care facilities Kansas Universal Service Fund These fees are collected to help cover Lifeline Kansas Relay Ser
47. nation Connect the 8300 to the coaxial cable coming from the wall Plug the 8300 and the TV into an AC power source Do not turn on the set top or TV yet D a A OS Wait until you see one of the following displays on the front of the set top Current time e Four dashes Note t may take several minutes for the set top to receive the latest software programming and service Information When the front panel displays the time or four dashes the update is complete 7 After the update is complete turn on the TV 26 How Do Set Up Stereo Sound z a gt FE lt To set up stereo sound choose one of the following options Connect an RCA cable from the DIGITAL AUDIO OUT on the 8300 to the DIGITAL AUDIO IN on your TV if equipped or stereo receiver e Connect stereo audio cables from the AUDIO OUT LEFT and RIGHT connectors on the 8300 to the AUDIO IN LEFT and RIGHT connectors on your TV Watching Live TV Access Services and Programs Access cable services and programs by pressing the following keys on the remote control Guide Access the on screen guide The on screen guide displays schedules of TV programs and other services available from your cable service provider such ED ust lt P as video on demand and pay per view programs Arrows Highlight a program in the schedule DD gt Info Display a specific program description either from D D O the on
48. nection speed Results may vary due to routers and wireless home networks operating system configuration browser configuration CPU speed network card configuration background applications etc To receive a true speed reading connect directly into your internet connection bypassing any wireless routers Access E mail Away from Home You can access your e mail account when you are not at home from any Internet connection 1 Access webmail kc surewest net 2 Enter your complete e mail address 3 Enter your password Create Additional E mail Addresses Need to add an email address for spouse or children You can create them via our web site 1 Go to wwwsurewestkc net 2 Click Manage My Services 3 Click Manage your family e mail accounts 4 Login with your email address amp password Note Each account has a master account This is the first email address created for your account If you enter the wrong email address it will change the login screen to the master email account 5 Enter you new email address and password 6 Click on Create button Set up your Smartphone for SureWest Email Your SureWest email account will work with any Smartphone such as iPhone Droid etc Use the following email settings to set up your SureWest email account Email Address Your full SureWest email address e g turntostone kc surewest net Incoming server pop3 kc surewest net Port 110 Outgoing server smtp kc sur
49. ngs key twice Scroll to Block PIN Press Select Scroll to Change Press Select Enter the current or default PIN NO OW BR WN Enter your new four digit PIN On Screen Help z 2 gt ao lt For additional information concerning Parental Controls Ordering Pay Per View and more consult the Help screen on your television To Access On Screen Help 1 Press the A key on your remote below the yellow triangle 2 Scroll down to Help 3 Press Select 4 You will receive the following message Interactive information service being loaded Once this information loads review on screen instructions 5 Press Select to begin You will find information regarding e Program Guide Ordering Pay Per View e Parental Controls Quick Settings General Settings Your Remote Control e Need More Help If after accessing the on screen help you still have questions call the SureWest Customer Service Professionals at 913 825 3000 SureWest Enhanced Services Press the A key on your remote control to enjoy interactive TV services SureWest On Demand With SureWest Digital Cable and SureWest On Demand you can see what you want when you want day or night Including FREE content from HGTV A amp E Nickelodeon and more subscrip tion content from HBO Showtime Cinemax The Movie Channel and Starz and exclusive On Demand events new releases and hit movies Never wait for TV again B
50. on of the selected program available from the on screen guide and while viewing a program 5 Bypass Indicator Indicates the optional bypass feature is on when illuminated 6 USB Universal Serial Bus Connects to external equipment such as a keyboard external modem or similar equipment 7 Exit Exits menus on screen guide and program information 8 Settings Accesses the Settings menu 9 Smart Card Slot Allows smart card access 10 Select Accesses your on screen selection 11 CH and CH Scrolls up and down through the channels 12 VOL and VOL Increases and decreases volume 13 Power Provides power to the set top box The light to the left of the Power key illuminates when the power is on To receive nightly programming updates keep the power on Contact our Customer Service Professionals at 913 825 3000 for more information Back to Table of Contents 17 z 2 gt i lt Digital TV 0003B4287797 AUDIO OUT SABDQXTL N0006246618 Pr fa LUG PFN me OPTICAL IR d RI Wi Ranta O jp UT FTAGHED CABLE IN FIFE rit _ 12345 6 7 8 910 11 12 13 14 T10997 1 1394 Connect to optional 1394 equipped FireWire devices This connector is reserved for future use and may not be available on all Explorer 3250HD models 2 Optical Audio Out Connect an optical cable to send a digital audio signal to a surround sound receiver o
51. on screen languages and Personal Identification Numbers PINs To Access the Menu e Press Settings once to view the Quick Settings menu Press Settings again to view the General Settings menu Press Settings a third time to hide both settings menus Use the arrow keys to scroll through the settings options e Press Select to change the highlighted setting Press Info to learn more about the highlighted setting DVR Controlling Live TV The Pause Rewind Fast Forward Play Instant Replay and Live keys on the remote control are used to control the live program in the Main screen also known as full screen TV These same keys are known as the dedicated DVR keys For example when you are watching your favorite program and the telephone rings press Pause to pause the program for up to 1 hour and then press Rewind or Fast Forward to reverse or advance one frame at a time To resume watching your favorite program press Play and then press Rewind or Fast Forward to cycle through three different speeds of rewind or fast forward To replay the last 8 seconds of a program press Instant Replay And to watch the live program currently in progress press Live Note Use these same dedicated DVR keys to control the reduced screen also known as the quarter screen in the program guide and in all DVR screens Record One Program While Watching Another When two of your favorite programs are scheduled at the same time you can record
52. one from a retail store Digital cable set top boxes for use on our system can only legally be obtained from SureWest Advertisements for cable converters selling descramblers to obtain services from cable operators for free are deceptive as the sale and use of these devices are illegal under Federal and State laws 66 SureWest encourages customers to allow our representative to connect VCRs to their cable service We perform this service on a complimentary basis during normal installation of service and will do so for a minimal charge if requested to perform this connection exclusively We use properly shielded materials unlike the jumper provided by most VCR manufacturers and we therefore urge customers to consider employing our services to retain the high quality of SureWest s pictures SureWest has selected remote controlled digital cable set top boxes that work with a number of remote controls sold with popular televisions and VCRs Universal remote controls that are compatible with our converters can also be purchased at local retail stores Some of the universal remote manufacturers compatible with our equipment are Magnavox RCA Sony Electronics Zenith Allegro Phillips Electronics Radio Shack and Universal Electronics SureWest provides enough signal to your home for at least three Cable Internet connections If you would like more outlets connected you may need to obtain a house amplifier A house amplifier will provide extra sign
53. one program on the built in DVR while watching the other Use the DVR keys on the remote control to record programs or to play back recorded programs Watch Two Programs at the Same Time J 2 gt a lt You do not need a special TV to watch two programs at the same time Use the picture in picture PIP keys on the remote and you will see a PIP screen on your TV Setting a Timer for a Future Program You can set up several types of timers to automatically remind you of programs to watch or record You can set up to eight timers and eight VCR timers for future programs 1 Press Guide to display the IPG Press the Up Down Left or Right arrow keys to highlight the future program you want to watch Press Select The Future Program Options menu opens From here there are three available options for non PPV channels Tune to the current channel now D n FW N Set a Reminder Timer to display a message on your screen reminding you of the selected program you want to watch just before it begins 7 Set a VCR Timer to tune your Explorer set top box to a particular channel at the proper time to record the selected program Note For PPV channels there is an additional option to purchase the PPV event 8 Use the Up or Down arrows to choose the timer you want to set 9 Press Select Note If you are setting a VCR timer you must program your VCR to record at the proper time If you have an optional VCR Commander modul
54. onnecting the old battery Red light indicates when the battery is depleted Expected battery life is 3 5 Battery Cover Release Tabs Connecting the new battery amp Batteries are a T hazardous material and require special handling Please deliver Red spent batteries to a Cable recycling facility near you to Positive Black Cable Battery to Negative Terminal Battery Terminal 64 Outdoor Series Your unit may differ in appearance from the ones depicted in the diagrams Disconnecting the old battery Red light indicates when the battery is depleted Expected battery life is 3 5 years Connecting ee the new battery aa a a e bel Red Black Cable Cable in to Negative to Positive Battery Terminal Battery Fe F Terminal Back to Table of Contents 65 Subscriber Notification for SureWest Equipment Compatibility Cable television services are delivered via cable on a composite signal called RF broadband Older TV receivers cannot tune to all of the channels delivered on this broadband Although many cable ready televisions and VCRs can receive these channels some may experience interference as they are not adequately shielded In cases where a television or VCR on an additional outlet cannot clearly tune to all of the 75 channels provided on the Basic Cable Service an extended tuner called a converter can be used to receive the channels
55. personalized password record your name and record a personalized greeting The following information will help you set up your Trail Notes e Trail Notes telephone number KS 913 322 MAIL 6245 MO 816 268 MAIL 6245 e Your mailbox number your 10 digit phone number e Your temporary password number last four digits of your phone number Once you have this information follow these steps 1 Call Trail Notes 2 Enter your mailbox number 3 Enter your temporary password 4 Follow the tutorial prompts to e Change to a personal password Your password can have up to 15 digits the first digit cannot be O You should create passwords that are easy for you to remember e Record a personal greeting e To record a personal greeting press Gud EDC D e Record an extended greeting To record an extended greeting press sc2 e Record your name To record your name press Gerd e Leam about other options such as Fax Store and Forward Extension Mailboxes Outcall and Future Delivery Reminder Service Only available with Trail Notes Pro Accessing Your Trail Notes From Home e Call Trail Notes e Enter your password Accessing Your Trail Notes From Another Location 52 e Call Trail Notes Press CI e Enter mailbox number e Enter your password At the Main Menu Reviewing and Responding to Messages Listening to Messages Listen tounheard messages 5 aben venini epas Press DCD While L
56. plays the selected channel number and time of day The LED also displays the following e Message e Power e RECORD 9 VOL and VOL Enables you to increase and decrease volume 10 CH and CH Enables you to scroll up and down through the channels 11 Select Provides access to your on screen selection 12 Smart Card Allows smart card access 13 USB Port Connects to external equipment such as a keyboard This connector is reserved for future use or may not be available on all 8300 models 24 P FH Scientific gm sco Wi Atianta 711274 2 Cable In Connect the coaxial cable that delivers the signal from your cable service provider Cable Out Connect a coaxial cable to Cable Out to send analog audio and video signals to a TV or VCR These signals are SDTV video and stereo audio Audio Out LEFT and RIGHT Connect RCA cables to Audio Out to send analog audio signals left and right to a stereo receiver or TV with stereo outputs Video Out Connect to video input of TV or VCR Digital Audio Connect an RCA cable to send a digital audio signal to a surround sound receiver or other digital audio device Secondary Video and Audio Out Connect either to a VCR for archiving saved content from the 8300 or connect to another set of inputs composite on your TV S Video Out Connect an S Video cable to send an S Video signal to your TV or VCR This signal is standard definition but higher qualit
57. program press the dedicated PIP on key to activate the PIP screen You can only use the dedicated DVR keys to control the program shown in the Main screen To change the channel in the PIP screen use the dedicated PIP CH and CH keys To pause or record the video in the PIP screen swap it to the Main screen Ordering a PPV Event PPV events are special programs not available on other channels You can purchase these upcoming events by pressing a key on your remote control 1 Press the Guide key to display the IPG 2 Press the Up Down Left or Right arrow keys to highlight the event you want to purchase Note Look for the PPV symbol that indicates PPV channels 3 Press the Select key then do one of the following e If the event is scheduled for future broadcast the IPG displays the Future Program Options menu Follow the instructions on the screen e f the event is about to begin the preview or purchase screen appears with the event information Press the B key to buy the event or follow the instructions on your screen 4 If you have a purchase PIN for PPV the PIN Entry screen appears Enter your purchase PIN to authorize the purchase the default PPV Pin is 0000 Note Once your purchase has been authorized a confirmation message appears for a few seconds If the program has not already started an attention screen counts down until the program begins Back to Table of Contents 13 Digital TV Guide
58. r a dial tone recording or call your SureWest Customer Service Professional If the Press C Gas FO situation is an emergency call your local law enforcement agency at 911 Listen for a special tone followed by a normal dial tone Dial the phone number you wish to call VERSA REGN Call Waiting returns automatically to your line when you hang up Call Waiting your phone Call Waiting alerts you that a second call is incoming on your phone line Call Waiting ID To Use 8 1 You will hear a special tone while you are on your current call Aan Call Waiting ID lets you see the number or name and number of the person calling while you are The person calling only hears a normal ringing tone until you answer on the phone You must have a compatible display device to use Call Waiting ID However some Alert your current caller that you have another call calls may be shown as Unknown Out of Area or Private Number depending on the long distance carrier of the caller If the caller has Caller ID Block or has a private number the number will not be displayed Press and release the switchhook to put your first caller on hold and answer the second call 4 To return to the first call simply press and release the switchhook You may alternate between calls as many times as you like To Ue 1 Similar to Call Waiting you will hear a special tone while you are on your Note current call The person calling only he
59. r other digital audio device This connector may not be available on all Explorer 3250HD models 3 DVI Connect to the DVI Digital Video Interface input port on your HDTV This port provides digital video signals to the HDTV 4 IR Port Connect the IR Blaster cable to use with the optional VCR Commander service 5 S Video Out Connect an S Video cable to send an S Video signal to your TV or VCR This signal is standard definition but higher quality than other SDTV connections 6 YPbPr Out Connect the HDTV Y Pb Pr component output ports to the HDTV input on your HDTV You must use these ports to provide HDTV signals to your HDTV 7 Digital Audio Out Connect an RCA cable to send a digital audio signal to a surround sound receiver or other digital audio device 8 Video amp Audio Out Connect an RCA cable to Video Out and Left Right Audio Out to send analog video and audio signals to a standard TV or VCR This signal is SDTV 9 Cable Out Connect a coaxial cable to Cable Out to send analog audio and video signals to a TV or VCR These signals are SDTV video with mono audio 10 Audio Out Connect RCA cables to Audio Out to send analog audio signals left and right to a stereo receiver or a TV with stereo outputs 11 Cable In Connect the coaxial cable that delivers the signal from your cable service provider 12 RF Bypass Connect an optional RF Bypass module to the set top This modu
60. requires troubleshooting in the future You must know the serial number to join the Explorer eClub 10 Cable In Connects to cable signal from cable service provider 11 AC Switched Outlet Connect the AC power cord from another device such as a TV 12 AC Power Input Connects the Digital Video Recorder to an AC electrical outlet Contact our Customer Service Professionals at 913 825 3000 for more information Connect the Digital Video Recorder to a Stereo TV and Stereo VCR Use the connection diagram and follow these steps to connect the Explorer Digital Video Recorder to a stereo TV and a stereo VCR Required Cables Set of Video Stereo Audio Cables Back to Table of Contents 23 J 2 gt FE lt Digital TV EXPLORER 8300 4567 89 10 11 12 13 111179 1 Power Turns the 8300 on and off 2 Video and Audio Input Connects to video and left right L R audio outputs of an external device to deliver the video and audio to a TV or other device List Displays the list of recorded programs 4 Exit Exits menus the on screen guide and program information 5 Info Displays a description of the selected program The key is available from the on screen guide and while viewing a program 6 Guide Accesses on screen services such as the on screen guide video on demand or pay per view 7 IR Sensor Receives the infrared signal from the remote control 8 LED Display Dis
61. rne Press Gud Gu CD Future Delivery Reminder Service only available with Trail Notes Pro Your mailbox can automatically notify you of important upcoming appointments and special events You can program up to 15 messages for yourself up to 60 days in advance Trail Notes Pro will deposit your reminder message into your mailbox on the specific date and time you have programmed Then on that day when you check your messages Trail Notes Pro will remind you of that special event Extension Mailboxes only available with Trail Notes Pro With Trail Notes Pro you can add up to three additional mailboxes great for keeping important messages separate from the rest of the family s messages or for leaving the family reminder messages There are several special delivery options available to you when sending a message to others on your system Sending a Private Message e After recording a message and entering the mailbox number press C RD TD Sending an Urgent Message After recording a message and entering the mailbox number press C Gec Message Confirmation After recording a message and entering the mailbox number press CD Cr 3 Future Delivery After recording a message and entering the mailbox number press C Gee Gri Fax Messages only available with Trail Notes Pro Your Trail Notes Pro can print a fax at a specified location or store it for retrieval at any fax machine in the world 54 Re
62. rt site at http vwww surewest kc net 1 Open your e mail program and locate the e mail configuration settings When prompted for Display Name enter your name When prompted enter your complete e mail address e g jsmith surewest net When prompted for incoming mail or POP3 Server enter pop3 kc surewest net When prompted for outgoing mail or SMTP Server enter smtp kc surewest net D U AeA UU N Enter your username which must be the same as your complete SureWest e mail address e g jsmith kc surewest net 7 Enter your SureWest e mail password SureWest Home Networking Home Networking allows multiple computers in your home to share your Internet connection at the same time through a common wired or wireless technology You can enjoy all these benefits for FREE just for being a SureWest Internet customer Cost savings Included with your High Speed Internet service Pay only for a single Internet connection not multiple access fees for each computer Back to Table of Contents 37 High Speed Internet Mobile computing Connect to the Internet from a laptop and roam around your home or even your back patio and still stay online Security Protect your data and privacy with an advanced firewall to keep Internet intruders and attackers out Wireless transmissions can be protected by powerful data encryption Safeguard your family with parental controls such as Internet access time limits and keyword search blocking
63. rvice or all we combine your services on ONE monthly bill that is easy to read and understand Questions We re Hands On Not On Hold For any questions or concerns from billing to service issues the only SureWest phone number you ll ever need is 913 825 3000 To find out more about SureWest or to send a question or inquiry via email visit our web site at www surewestkc net Helpful Tips e Your first bill will include all taxes and the proration of your first month s service plus the full amount of the subsequent month e g if your service is installed on the 15th your first bill will include the last 15 days of that month plus the subsequent full month s billing We have four billing cycles every month The date your bill is issued depends on your installation date e The section titled Summary of Charges itemizes monthly charges due for each SureWest Service including taxes service charges if applicable and credits e The Payment Due Date refers to the day your payment in full must be received We advise mailing your payment at least 3 days prior to the due date to ensure we receive your payment on time e Please write your account number on all correspondence and personal checks to ensure accurate processing of monthly payments and written inquiries e Please immediately inform us of any changes in your name and address Easy Payment Options 1 Pay online with a check or credit card at www surewestkc net
64. s To Create Your Speed Calling List 1 Assign a one digit code 2 9 to each number Lift the receiver and listen for a dial tone Press CD Gud Wait until you hear a second dial tone Dial the one digit code 2 9 that you have assigned then the complete number you want the code to represent a o 5 A confirmation tone will let you know that your number has been accepted Wait for a normal dial tone or you may hang up Repeat steps 3 6 for each number you want to add to your Speed Calling 8 list To Call a Number Using Speed Calling 8 1 Lift the receiver and listen for a dial tone 2 Dial the assigned code 2 9 for the number you want to call Notes When saving a long distance number enter D and the area code followed by the number The maximum number of digits you can program is 28 access code area code and phone number Speed Calling 30 CB Gu 5 Speed Calling 30 allows you to create a list of two digit codes for up to 30 phone numbers 50 To Create Your Speed Calling List 1 Assign a two digit code 20 49 to each number Lift the receiver and listen for a dial tone Press CH Cons Gxt 5 Wait until you hear a second dial tone Dial the two digit code 20 49 that you have assigned then the complete number you want the code to represent see eh 5 A confirmation tone will let you know that your number has been accepted 6 7 Wait for a normal dial tone or you may
65. ses the Settings menu 9 Smart Card Slot Allows smart card access 10 Select Accesses your on screen selection 11 CH and CH Scrolls up and down through the channels 12 VOL and VOL Increases and decreases volume 13 Power Provides power to the set top box The light to the left of the Power key illuminates when the power is on To receive nightly programming updates keep the power on Contact our Customer Service Professionals at 913 825 3000 for more information 1 Serial Number Located in the lower left corner of the bar code WE may ask for this number if your system requires troubleshooting in the future You must know the serial number to join the Scientific Atlanta Explorer Club www scientificatlanta com explorerclub IR Port Connect to optional VCR Commander service S Video Out Connect to S Video input of TV or VCR standard definition Digital Audio Out Connect to external digital inputs surround sound receiver Video Out Connect to video input of TV or VCR standard definition D n AeA WU N Audio Out Connect to left right L R audio inputs of a stereo receiver or a TV with stereo sound N Cable Out Connect to cable input of TV or VCR standard definition 8 Cable In Connect to cable signal from SureWest 9 Bypass Connect an optional RF Bypass module 10 AC Power Input Connect the set top box to an AC electrical outlet using the cor
66. set top box does not perform as expected after checking the power cables and output channel check the following conditions 32 No Picture z 2 gt i lt If your system includes a VCR and or stereo verify that you have properly connected them to the set top box Verify that the set top box Power light is on and the Bypass light is off No Color Verify that the current TV program is broadcast in color Adjust the TV color controls No Sound If your setup includes a VCR and or stereo verify that you have properly connected them to the set top box Verify that the volume is turned up Verify that the Bypass feature is disabled The LED on the Front Panel Displays Question Marks Press the Info key on the remote control or the front panel of the set top box You may have pressed the Power key before all of the latest programming updates were received by the set top box The TV Screen Displays a Message Indicating the Set Top Box is Automatically Updating its Software wait for the time to display on the LED before continuing with the install process When the front panel displays the time the update is complete Explorer 8300 HD Digital Video Recorder Before Installing the Digital Video Recorder Before you begin to install the Digital Video Recorder locate the Digital Video Recorder serial number To find the serial number for your 8300 look on the back for a label that is similar to the example shown here UT TEM
67. snseeteseeessereerseseeesereesseeremareresaeeeeneeeensnscenaeeteee 7 Bw EA 9 0 eee eee en cee oe nen ee E E AEE O nen E 8 Oi Cd ra e a ssa eeu ceptor sternite tact ars teste teense eee 9 Ee Bre gil enema erect N eee one are er et een a eee 10 w arc estate chee E EA TE EE E er 12 ER NA TN E O a E E T T AEN 12 WN AUG Val o e E E EE E E A E E A Er 13 e dening a PEN EVON aicearra AA EE OEA TEA 13 Se a AEE E ee ee AA E AE 14 Connect the Set Top Box to a Stereo TV and Non Stereo VCR essssssssssssseessssssssusesessssssseseste 16 Using Your Explorer 2200 Set Top BOX s ssvssrvrsrsrorsrorsrsrorsrorsrsrorsrorsrororsrorsrsrsrsrorrsrnrrnrrrorrsrnrntnrerererrntretrttn terate 17 e Connecting the Set Top BOX ssssoterostssstststsrororeaoettetstotoroaortetatetonntorortatatetnttoratoat teata eee eee 19 Be a D RLN E E E A E A N A E A AT T 19 Using Your Explorer 3250HD Set Top BoX eesssssessssssssssssssssssesssssssssssssstssstsenssssssnsssssessssssensssssecssesssenssesssen 21 Connect the Digital Video Recorder to a Stereo TV and Stereo VCR essssssssssssssssstssestessetesetseeet 23 Connecting Entertainment Device ig ace aecieitute RS 26 e AUCH SU each eterna te an ented eee tenes 27 Using the Interactive Program Guicle aeccssscssesasssesaseeeseessesessesssessesesceneseseeereeeseseresareetseeesesereetieereeeneeesaeere 29 e Watching a Program that is on NOW cncaneeannasneninacdneneneneenannaaadinta 29 EO et ee ee eee 29 Explorer 2200 Digital Ho
68. t is stereo If you connect to the S Video Out you must connect the Left and Right Audio Out on the set top box to the Left and Right Audio In connectors on your TV VCR or stereo Other Types of Connections If you are connecting the set top box to a different type of TV or VCR or to additional devices access the Scientific Atlanta web site for connection information www scientificatlanta com Using Your Explorer 2200 Set Top Box Access Cable Services and Programs You can access your cable services using the remote control or the keys on the front panel of the set top box Refer to your remote control user s guide for programming instructions Press the Guide key to access the on screen guide The on screen guide displays programming schedules and other services such as pay per view Use the arrow keys to highlight a program in the schedule Press the Info key for a description of a specific program either from the on screen guide or while viewing a program Press the Select key to view a specific program in the guide Explorer 3250HD Digital Interactive Set Top Installation Instructions 1 Message Indicator Indicates a message from SureWest is waiting when blinking or illuminated To access the message press the Info key 2 LED Display Displays the selected channel number and time of day Guide Accesses on screen services such as the on screen guide and pay per view 4 Info Displays a descripti
69. t top includes a YpbPr cable for these inputs However some HDTVs only have RGB inputs If you have one of these HDTVs you may need an RGB adaptor Check with SureWest for information about receiving an RGB adaptor Also some SDTVs include YpbPr inputs Your 3250HD set top will function correctly with these inputs only when outputting in 480i mode Audio Output To hear stereo sound you must do one of the following Connect stereo audio cables from the Audio Out Left Right connectors on the set top to the Audio In Left Right connectors on your HDTV Connect RCA cable from the Digital Audio Out on your set top to the Digital Audio In on your HDTV if equipped or stereo receiver In addition you may also connect an S Video cable from the S Video Out connector on the set top to the S Video connector on the HDTV or VCR However the S Video connection does not supply audio You must also use audio cables with the S Video cable If you connect the set top to your HDTV using only the coaxial cable at the Cable Out connection your HDTV will not receive stereo sound from your set top Note S Video and coaxial cables only deliver SDTV programming They do not deliver HDTV programming Back to Table of Contents 19 Digital TV Set Top Connected to an HDTV Using Component Video Cables Connecting an Explorer 3250HD Set Top to an HDTV using the component video cable YPbPr provides all programming content both HDTV and SDTV programming
70. ted to pay amounts due by the date indicated on the bill Charges not paid on or before the due date will be subject to a 3 late payment penalty If you have questions regarding your bill questions about your service or wish to make changes to your service please call our Call Center at 913 825 3000 7 a m to 12 a m seven days a week For service outages we are available after regular hours 24 hours a day seven days a week We will ensure the prompt resolution of inquires Your basic phone service can t be shut off for failure to pay unregulated telephone charges you are disputing as long as you notify us about the problem immediately and pay for the part of the total bill not in dispute Optional telephone features and other services such as cable entertainment and high speed Internet can be suspended until the charges are settled Customers with past due balances who fail to make an effort to pay may be disconnected Customers will be given at least seven days notice prior to disconnection Once disconnected Customers may then be subject to paying the full amount of late charges and a reconnection fee For these reasons we urge you to call us as soon as possible if the bill payment will be delayed Billing disputes resolved in your favor will be credited back to your account If we do not resolve cable related problems to your satisfaction you may direct inquiries to your local franchising authority displayed on your monthly bill Custo
71. turn off SWAP or simply wait 10 seconds for automatic shut off Swaps the contents of the PIP Picture In Picture window and the main viewing screen through the Cable STB so that the PIP window displays on the main screen 28 Using the Interactive Program Guide z a gt FE lt The Interactive Program Guide IPG is an on screen guide to current and future programs and events that allow you to see programming listed by channel theme or title Use the following keys on your remote to e Guide Open and dose the guide on your television Select Select an option Arrow Keys Move around in the guide to make selections with the left right up and down arrows ABC Keys Perform actions that are prompted on the screen for example accept a selection or buy a pay per view PPV event Watching a Program that is on Now 1 Press Guide to display the IPG The current time date channel and program you are currently watching should be displayed in the upper right area of your screen with the guide filling the other three quarters of your screen 2 Do one of the following e Press the Up or Down arrow keys to move through the channels e Press the Left or Right arrow keys to move through the time periods to find the program you want to watch 3 Press Select to begin watching the highlighted program if it is on now Viewing the IPG by Theme or Title When you first display the
72. vices Telecommunications Access Program and to support network enhancements and upgrade to the phone service in rural areas Local Number Portability This fee allows the phone company to recover the cost of making changes to the equipment and software in order to provide consumers with the option of keeping their phone number even though they change carriers Excise and Sales Tax The federal government charges an excise tax on telephone service and you are also charged state city and local county sales taxes on phone service Some state and local municipalities also charge sales tax on cable services 911 Surcharge A fee is collected on behalf of local governments to cover the cost of providing 911 emergency services Telecommunications Relay Service Fee Relay fee is collected from all customers to help cover the cost of providing a translator service for hearing impaired callers making calls between a special type of text telephone and traditional voice telephones City Franchise Fees These fees are collected to offset the cost of regulating the public rights of way used for telecommunication and cable services For subscribers terminating services charges will continue to accrue on accounts until SureWest equipment is returned to the SureWest Customer Center 9647 Lackman Road Lenexa KS Back to Table of Contents zZ T1 gt al O Z N 69 Your Monthly Statement With SureWest whether you subscribe to one se
73. viewing Fax Messages e Pon ne MAn MMC ir ey sen ee cea ene sd aes Press C D After Reviewing Faxed Messages PIE aes an neawe dons anes avedauedushecnedaundexedens Press e Replay annotation and number of pages Press Send a copy to another subscriber Press A CS eee ne nee eee ee ee ree re E eee Press e Reply to an annotation sent to another subscriber Press OS aes hae es RA ee ee ee ee a Press Printing Faxed Messages e From the main menu press C D 6 3 G8c2 then Press C D for primary fax machine Press for alternate fax machine Press for fax machine from which you are calling Press to print to non voice mail subscriber Having Trouble For help while using Trail Notes press Gr Back to Table of Contents 55 Miscellaneous Set Top Box Diagrams Connecting the Explorer amp 3250HD to a Stereo TV and Stereo VCR and Stereo Receiver Amplifier Explorer 3250HD Cable Input Back E R L R of Qa Di aa Di Stereo gt fe fe VCR Back of Stereo Receiver Amplifier 56 Connecting the Explorer 3250HD to a Home Theater System with HDTV Explorer 3250HD Fr 6 CABLE H E di fe BYPASS ET iy Cable Input Back of Home Please refer to Theater Receiver IBL your Home L R Theater f j f iw Receiver s FROW TOR FROM Ve owner s manual for L a r F gt 2 more detailed fe f A information
74. y than other SDTV connections IR This connector reserved for future use SATA Connect to an external Serial ATA SATA hard disk drive for expanded recording capability Please check with your cable service provider for a list of approved hard drive models for use with the 8300 10 AC Outlet Connect the AC power cord from another device such as a TV 11 AC Power Input Connect the power cord to deliver power to the 8300 Back to Table of Contents 25 z 2 gt Fm lt Digital TV Connecting Entertainment Devices Use the connection diagrams on the following pages show examples of common ways to connect the 8300 to your TV VCR and home theater receiver However these diagrams do not show every possible combination of devices Please consult the user s guides that came with your other electronic devices for further information What Cables Do I Need Some of the cables shown in the diagrams may not be included with the 8300 The required cables are shown in the connection diagrams on the following pages How Do I Connect the 8300 to My TV and Other Entertainment Devices When you are ready to connect the 8300 follow these instructions 1 Power off all electrical devices before connecting to avoid electrical shock 2 Connect the 8300 to your TV VCR and other entertainment devices as shown in the diagrams on the following pages The diagrams in this guide do not cover every possible combi

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