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1. Network Options Server Port 9000 SG Systems Console Server requires a Windows Firewall exception in order for CPM Line Card code uploads that require a TFTP server to function properly V Add Windows Firewall Exception Default Passwords Administrator User adminpass userpass 13 On the Installation Complete message click Close A SG Systems Console Server Monitor shortcut is displayed on the desktop The SG Systems Console V2 Server is installed as a Windows service and will open automatically after a system reboot To start the application without rebooting double click the SG Systems Console V2 Server shortcut on the desktop 2 SG Systems Console Client Install Instructions 5 1 Insert the SG Systems Console installation disk in the computer s CD or DVD drive 2 To view the contents of SG Systems Console installation CD open the drive folder 3 Open the Install folder and then double click SGC Client V2 Setup msi 4 Onthe Welcome to SG Systems Console Client Setup Wizard screen click Next 5 On the License Agreement screen read the end user license agreement and then click the option I Agree 6 Click Next 7 To install SG Systems Console for all users click Everyone or to install the program for your use only Just me 8 Click Next 9 On the Confirm Installation screen click Next to start the installation 10 On Windows Vista or Windows 7 systems a User Account Control dialog m
2. DNIS or CID Type the DNIS digits If the record type is set to CID optionally type in Convert Data digits Type in a Profile number Optionally type in a Comment Click OK The new DNIS record will be displayed and selected in the DNIS table N CON MDOP The new record will be displayed in green until the DNIS table is set to the connected Receiver or saved to file 17 7 8 Editing an existing DNIS table record The DNIS table editor allows for editing existing DNIS records Only the Digits Profile Convert Data and Comment values can be changed 1 Select the record to be edited 2 Right click the table and select Edit 3 Inthe DNIS Record window edit the Digits Convert Data Profile and or Comment values 4 Click OK 5 To set the modified DNIS records s to the connected Receiver please see section 17 7 12 The changed record will be displayed in red until the DNIS table is set to the connected Receiver or the saved to file 17 7 9 Deleting a record from DNIS table You can select one or multiple records to delete 1 Select the record or records to be deleted 2 Click Delete or right click the table and select Delete 3 On the deletion warning message click Yes SG Systems Console User Guide 54 Version 2 17 7 10 Clearing DNIS table 1 To clear the entire DNIS table right click the table and select Clear 2 On the warning message click Yes This action does not clear t
3. Modifying the record is done using the same method as when online When the desired data has been added to the record it can be saved by pressing the Save button SG Systems Console User Guide 91 Version 2 25 Options Converter SG Systems Console provides the option of upgrading a DRL3 options file to a DRL3 2L options file format This feature can be used if you are replacing a DRL3 with a DRL3 2L and would like to carry the options to the new receiver 25 1 25 2 oo Oo NOs 00 OP Gh GN se Saving the Original Options Save the Options from the DRL3 receiver Navigate to the desired DRL3 CPM in the Configuration Tree Select the Options tab Right click the Options table and select Save As On the Save as dialog box select a destination folder In the File Name box type a descriptive name Click Save The Console will display a message indicating whether the CPM Options table was successfully saved to file Converting the Options File Format Open the Options Converter by right clicking the SG Systems Client icon in the Windows Notification Area and selecting Convert Options Press the button to load the file In the Open dialog select the DRL3 options file that was saved in Saving the Original Options above and press OK Press the Convert button On the Save as dialog box select a destination folder In the File Name box type a descriptive name Click Save The Console will display a message indicat
4. System a Status Tape gt OAC CPM Status Indicators A typical Sur Gard System II Receiver Widget will look like notice it does not possess a POTS Status indicator aA System I System Il A typical Sur Gard System III Receiver Widget is shown below note the separate indicator for the primary and secondary Line Card on the CPM CMD and Print buttons fa System Ii System Ill ee re one neo SG Systems Console User Guide 20 Version 2 A typical Sur Gard System IV Receiver Widget is shown below note the separate indicator for the primary and secondary Line Card on the CPM CMD and Print buttons fa System V System IV A typical Logger configuration Receiver Widget will look similar to that shown below notice it only has a Debug Port indicator and button Title bar The Title Bar contains the user specified name of the Receiver configuration Like other Windows applications pressing and holding the mouse button down on the Title Bar allows you to reposition the Widget Minimize button Clicking the Minimize button minimizes the Receiver Widget along with all associated Log and Status Widgets to the Windows task bar Hide button Clicking the Hide button hides the Receiver Widget along with all associated Log and Status Widgets from the desktop and from the Windows task bar Note that this does not disconnect the receiver To show the Receiver Widget again see sect
5. Title Bar System Status Default Last Refresh 1 18 2011 3 59 57 PM CPM Connection Status Connected Version SY 1 v1 20 01 010 Mode Manual Encryption Supported False Product Id 4COS0FE8529AD55AFA0F35 Printer Printer Slot TCP Printer Output Mode All Printer TCP Status Present Printer Parallel Status Absent Printer USB Status Absent Printer Serial Status Absent Automation Automation Slot Serial Automation Mode Loop Automation TCP Status Absent Automation Serial Status Absent i l Status Refresh Selection Resize Button Buttons Grip Title bar Displays the Receiver name the Status Widget is associated with followed by the word Status Pressing and holding the mouse button down on the Title Bar allows you to reposition the Widget SG Systems Console User Guide 26 Version 2 Hide button Clicking the Hide button hides the Status Widget To show the Status Widget again use the parent Receiver Widget s context menu Refresh button Refreshes the current status display i e when the Console is connected to the associated Sur Gard receiver it will retrieve the current status and update the display Status selection buttons The status selection buttons allow for toggling between CPM POTS and IP statuses Resize grip The resize grip can be used to resize the Status Widget Press and hold the mouse button down on the grip to resize the widget Context Menu The co
6. sur Gard _ SG Systems Console Version 2 2 User Guide Table of contents Ass SAboutthis GUNS s scat ctr ce r wdeds saline a a 5 2 Systems reg remMeMS ierindo Peter Sete a aE a 6 3 About SG Systems Console ceeceeeecccceee eee eeeeeeseeeeeeeeeeeeessaaeeeseeeeeeeeesesseeeaaeeeeees 7 A Definitions epei e e E EE E REER E E EE ERE 8 5 Installing SG Systems Console ccccceeeeeeeeeeeeeceeeeeeeeeesensneeeaeeeeeeeeeseesseeeaaeeenees 9 5 1 SG Systems Console V2 Server Install Instructions ccccceeeeeeeeeeeeeeeeeeeeeees 9 5 2 SG Systems Console Client Install INStrUCtiONS cccccceeeeeeeeeeeeeeeeeeeeeeeeeees 10 6 Removing SG Systems ConsSolec cisaocccitesdciehh Aeneas ease Roce 12 7 The SG Systems Console Server MOnitor cc ccccceeeeeeeeeeeceeeeeeeeeeeeeeessneeeeeeeees 13 7 1 Windows Taskbar and Notification Ar a cccccecceceeeeeeeeeeeeeeeeeeeenneeeeeeeeeeteeee 13 7 2 Shutting Down SG Systems Console Server Monitor eeeeeeeeeeeeeeeeeeeeteee 13 8 The SG Systems Console CIOnt ccccccceeeeeeeeeecceeeeeeeeeteeessaeaeeeeeeeeeeeeeseaaaeeeeeees 13 8 1 Opening SG Systems Console Client ccceceeccccceeee eee eeeeeeeeeeeeeeeeeeeeeeees 13 8 2 Logging in to SG SYSIEMS CONSOS sci ecagscectdens beta sthy cles beedbyceieden nom eeby cba 14 8 3 Default login passwordS ccissseicetasescetsieviee chacieel sees qasdiecteeheeeteesddoheeleneseesiaes 14 8 4 Windows Taskba
7. Accounts Used Displays the number of accounts used by the selected table Supervised Accounts Supported Displays the number of supervised accounts supported by the selected table Supervised Accounts Used Displays the number of supervised accounts used by the selected table 23 4 6 Viewing a IP Line Test Result 2 To view a completed IP Line Test Result select the IP Line Test Result on the IP Line Test Result Summary table and click Open or right click the table and select Open or double click on the table 23 4 6 1 Printing IP Line Test Result Entry table 3 On the IP Line Test Result window right click the IP Line Test Result Entry table and then select Print 4 On the Print dialog box select the appropriate printer and then click OK 23 4 6 2 Print Previewing IP Line Test Result Entry table 2 Onthe IP Line Test Result window right click the IP Line Test Result Entry table and then select Print Preview SG Systems Console User Guide 89 Version 2 23 4 6 3 Exporting IP Line Test Result Entry table The IP Line Test Result Entry table can be exported to a comma separated value csv file The file will be saved to a folder and with a file name you select 6 On the IP Line Test Result window right click the IP Line Test Result Entry table and then click Export On the Save As dialog box select a destination folder In the File name box type a descriptive name for the file Click Save
8. csv file The file will be saved to a folder and with a file name you select Right click the Options table and select Export On the Save As dialog box select a destination folder In the File name box type a descriptive name for the file Click Save The Console will display a message indicating whether the POTS Channel Options table was successfully exported to the selected file OT RON Exporting POTS Channel Options will only export Channel Option values for the currently selected Channel It will not export values for all POTS Channels 20 2 10 Restoring default POTS Channel Option values All POTS Channel Option values in the table can be quickly restored to their default values 1 Right click the Options table and select Restore Defaults 2 Answer Yes to confirm restoring default option values 3 To set the default values back to the Receiver see section 20 2 4 20 3 Working with POTS Channel Profiles The Channel Profiles table displays all POTS Channel Profiles Getting and setting the POTS Channel Profiles is only available when the SG Systems Console is connected to the Sur Gard Receiver s Command Port 1 Click on the Profiles tab 2 From the Profile drop down list select a Profile number The table below describes the columns of the POTS Channel Profile table Column Description Displays the number of the option Name Displays a text description of the option that is determine
9. remain connected to the SG Systems Console Server Monitor application 1 Right click the SG Systems Console Client icon in the notification area and the click Exit 2 Console may ask the user to confirm exit 3 On the confirmation that exiting disconnects from all receivers click Yes SG Systems Console User Guide 16 Version 2 9 Adding Removing Receiver Configurations SG Systems Console supports an unlimited number of Receiver configurations Multiple Receivers can be configured on a single instance of the Console Receiver configurations can be deleted at any time You must be logged into SG Systems Console Client as Admin to add or remove Receiver configurations 9 1 Creating a new configuration using the wizard You will not be able to open a Receiver Widget until a receiver has been configured and the configuration has been substantiated Before using the Configuration Wizard to configure the CPM for a USB connection the Sur Guard Receiver must be plugged into the computer with a USB cable Before configuring a TCP IP connection the Sur Guard Receiver must be plugged into a local area network LAN with a Cat 5 Ethernet cable 1 Right click the SG Systems Console notification area icon and then click Create new configuration 9 1 1 Step 1 Receiver Setup 1 Select the receiver type from the drop down list Please note the Logger receiver type can be applied to both System and System II receivers This type
10. such as a change to the IP address or when instructed by DSC Technical Support Resetting a Receiver will turn off and then turn on the Receiver within 30 seconds of receiving the command Resetting the Receiver will disconnect its communication with the Sur Gard Systems Console Sur Gard Systems Console will attempt to reconnect with the Receiver three times If it does not reconnect automatically you must manually connect to the Receiver 1 Right click the Receiver Widget and then click Reset 2 On the confirmation message to reset the Receiver click Yes The Receiver will turn off and then turn on 3 When the Receiver has completed resetting to manually re connect to the Receiver right click the Receiver Widget and then click Connect You must be logged into SG Systems Console as Admin to reset the Receiver 11 7 Cold Boot A Cold Boot restores all CPM options back to their factory defaults A Cold Boot can be performed on either the Primary or Secondary CPM An Administrator password is required to perform a cold boot 11 8 Opening a log file If logging is configured for a Receiver you can download the contents of the saved log files The downloaded log files can be grouped by receiver name and or log type depending on the preference you select in the Options pane 1 Right click the Log Widget and select Open Log Folder 2 Select the type of log you want to download Clicking on Open Log Folder will allow downloadin
11. 78 Version 2 22 2 8 Print Previewing Line Test Schedule Entry table 1 Right click the Line Test Schedule Entry table and select Print Preview 22 2 9 Exporting Line Test Schedule Entry table The Line Test Schedule Entry table can be exported to a comma separated value csv file The file will be saved to a folder and with a file name you select Right click the Line Test Schedule Entry table and then select Export On the Save As dialog box select a destination folder In the File name box type a descriptive name for the file Click Save The Console will display a message indicating whether the Line Test Schedule Entry table was successfully exported to the selected file arwoNn gt s 22 2 10 Changing Line Test Schedule Entry table font 1 Right click the Line Test Schedule Entry table and then click Font 2 Inthe Font dialog box select the Font Font style and Size you want used to format the table text 3 Click OK 22 3 Running a Line Test SG Systems Console uses Line Test Schedules to run Line Tests Interaction with the connected Receiver is logged to the Line Test Log Each Receiver configuration will only support a single line test at a time When a Line Test is in progress the Line Test status indicator on the Receiver Widget will change to green Clicking on the Line Test button on the Receiver Widget will display the Line Test Progress window SG Systems Console will automatically save all Line T
12. Area Upon successfully logging into the SG Systems Console Client a SG Systems Console icon will appear in the Windows Notification Area SG Systems Console Receiver Taskbar buttons tray shortcut FA SYST Demo mAN T Dema lt kA cH 12 39PM Windows Taskbar Windows Notification Area This icon is used to access application specific operations such as creating new Receiver configurations showing receivers or connecting all receivers If the SG Systems Console Client icon is not visible it is possible that Windows has automatically hidden it You can configure Windows to always show the icon by changing the setting in the Windows Notification Area customization Refer to Windows Help and Support documentation for more information SG Systems Console User Guide 14 Version 2 Right clicking on the SG Systems Console Client icon will access the main menu Main Menu All Receivers Operations to perform on all receivers Connect Connect all receivers Disconnect Disconnect all receivers Show Show all receiver windows Hide Hide all receiver windows Receiver list The list of configured receivers Receivers that are not hidden have a checkmark next to their name See Displaying a configured Receiver Create new configuration Create a new receiver configuration See Creating a new configuration using the wizard Delete existing configuration Delete an existing receiver configuration See Deleting a
13. Channel Shelf 11 01 18 222 CPM Get Status Primary CPM 11 01 18 s22 Line card table retrieved Primary CPM 11 01 18 S225 Get Line Card Status POTS Channel Shelf 11 01 18 222 CPM Get Status Primary CPM 11 01 18 223 Line card table retrieved Primary CPM 11 01 18 23 Get Line Card Status POTS Channel Shelf 11 01 18 15 23 CPM Get Status Primary CPM 11 01 18 23 Line card table retrieved Primary CPM 11 01 18 223 Get Line Card Status POTS Channel Shelf F A Log Log Enabled Folder Resize Indicator Button Grip Connection Encryption Type Indicator Indicator Title bar Displays the Receiver name the Log Widget is associated with followed by the log type Pressing and holding the mouse button down on the Title Bar allows you to reposition the Widget Auto re size button Clicking the Auto re size button adjusts the width of the Log Widget to display the largest log message without a horizontal scrollbar Close button Clicking the Close button hides the Log Widget To show the widget again click the appropriate Log button in the parent Receiver Widget Connection type indicator The connection type indicator displays how the Console is connected to the Receiver s port The following images are used to denote connection type a Ethernet e USB Serial Log enabled indicator The log enabled indicator displays whether the printer log is enabled The indicator is grayed out if the printer log is disabled En
14. Displays the phone number Description Displays the entry description Alarm String Displays the alarm string that was used Result Displays the result of the entry possible values are Passed Failed and Not Tested Message Displays any message that was sent by the Receiver SG Systems Console User Guide 81 Version 2 22 4 6 Viewing a Line Test Result 1 To view a completed Line Test Result select the Line Test Result on the Line Test Result Summary table and click Open or right click the table and select Open or double click on the table 22 4 6 1 Printing Line Test Result Entry table 1 On the Line Test Result window right click the Line Test Result Entry table and then select Print 2 On the Print dialog box select the appropriate printer and then click OK 22 4 6 2 Print Previewing Line Test Result Entry table 1 On the Line Test Result window right click the Line Test Result Entry table and then select Print Preview 22 4 6 3 Exporting Line Test Result Entry table The Line Test Result Entry table can be exported to a comma separated value csv file The file will be saved to a folder and with a file name you select 1 On the Line Test Result window right click the Line Test Result Entry table and then click Export On the Save As dialog box select a destination folder In the File name box type a descriptive name for the file Click Save The Console will display a message indicating whether the Line Te
15. Line Test Results Summary table right click the Receiver Widget and select Device Settings 2 On the Device Settings window select Line Tests gt Results in the Configuration Tree 3 The Line Test Results Summary table will display all summary of all completed Line Test results 22 4 2 Printing Line Test Results Summary 1 Right click the Line Test Results Summary table and then select Print 2 On the Print dialog box select the appropriate printer and then click OK 22 4 3 Print Previewing Line Test Results Summary 1 Right click the Line Test Results Summary table and then select Print Preview 22 4 4 Exporting Line Test Results Summary The Line Test Results Summary table can be exported to a comma separated value csv file The file will be saved to a folder and with a file name you select Right click the Options table and then click Export On the Save As dialog box select a destination folder In the File name box type a descriptive name for the file Click Save The Console will display a message indicating whether the Line Test Results Summary table was successfully exported to the selected file OV Os 22 4 5 Reviewing Line Test Result Each Line Test Result will contain when the test was started when it completed the test state and details for each line test entry The table below describes the columns displayed on the Line Test Result Entry table Column Description Phone
16. Test 4 The Line Test Progress window will display real time results of the Line Test in progress 22 3 3 Pausing Resuming a Line Test in progress 1 To pause a Line Test that is currently in progress click the Line Test button on the Receiver Widget 2 On the Line Test Progress window click the Pause button 3 To resume a paused Line Test click the Resume button 22 3 4 Canceling a Line Test in progress 1 To cancel a Line Test that is currently in progress click the Line Test button on the Receiver Widget 2 On the Line Test Progress window click the Cancel button 3 On the confirmation window click Yes Canceling a Line Test may take a few seconds You will know that the Line Test has been stopped when the title bar on the Line Test Progress window reads Stopped or the Line Test status indicator on the Receiver Widget goes back to blank instead of it being green 22 4 Working with Line Test Results SG Systems Console will save the result of all Line Tests run on a configured Receiver The results can be reviewed and or deleted 22 4 1 Accessing Line Test Results Summary The Line Test Results Summary table will display a summary of the result of each Line Test run on the configured Receiver The summary includes when the test was started SG Systems Console User Guide 80 Version 2 the name of the test the test state and how many line test entries passed failed and were not tested 1 To access the
17. Test Schedule from the Device Settings Configuration Tree 6 Click Run Test 7 The IP Line Test Progress window will display real time results of the IP Line Test in progress 23 4 Working with IP Line Test Results SG Systems Console will save the result of all IP Line Tests run on a configured Receiver The results can be reviewed and or deleted 23 4 1 Accessing IP Line Test Results Summary The IP Line Test Results Summary table will display a summary of the result of each IP Line Test run on the configured Receiver The summary includes when the test was started the name of the test the test state and how many line test entries passed failed and were not tested 4 To access the IP Line Test Results Summary table right click the Receiver Widget and select Device Settings 5 On the Device Settings window select IP Line Tests gt Results in the Configuration Tree 6 The IP Line Test Results Summary table will display all summary of all completed Line Test results 23 4 2 Printing IP Line Test Results Summary 3 Right click the IP Line Test Results Summary table and then select Print 4 On the Print dialog box select the appropriate printer and then click OK 23 4 3 Print Previewing IP Line Test Results Summary 2 Right click the IP Line Test Results Summary table and then select Print Preview 23 4 4 Exporting IP Line Test Results Summary The Line Test Results Summary table can be exported to a comma separated
18. To select specific rows in the log that are next to each other click the first row in the series hold the shift key and then click the last row in the series e To select non adjacent rows select a row hold the Ctrl key and then click another row Select the text to be copied 2 Right click the log with the text you want to copy point to Copy and then click Selected 12 5 Changing the font of log text 1 Right click the log and select Font 2 Inthe Font dialog box select the Font Font style and Size you want used to format the log text 3 Click OK 12 6 Downloading logs with the Log Browser If logging is configured for a Receiver you can download the contents of the saved log files The downloaded log files can be grouped by receiver name and or log type depending on the preference you select in the Options pane SG Systems Console User Guide 32 Version 2 System II Log Browser File Name Created Last Modified Command E Command 0 log 1 20 2011 9 49 37 AM 1 20 2011 1 09 08 PM Printer E Printer 0 log 1 20 2011 9 49 37 AM 1 20 2011 9 49 48 AM Debug Debug 0 log 1 20 2011 9 49 37 AM 1 20 2011 9 49 37 AM Upload F Upload 0 log 1 20 2011 9 49 37 AM 1 20 2011 9 49 37 AM Error E Error 0 log 1 20 2011 9 49 37 AM 1 20 2011 9 49 37 AM Line Test Automatically over write log files with the same name Use receiver name to group log files into a folder Use log
19. box type in a description of the line test schedule Click the Schedule Edit button to modify the scheduled time for the line test Enable disable the line test by checking un checking the Enabled checkbox To add remove or modify line test schedule entries see section 22 2 OOT EOIN SG Systems Console User Guide 83 Version 2 23 1 4 Saving the IP Line Test Schedules to file The collection of Line Test Schedules can be saved to a file The file will be saved with the extension xml Right click the IP Line Test Schedules table and then select Save On the Save as dialog box select a destination folder In the File Name box type a descriptive name Click Save The Console will display a message indicating whether the collection of IP Line Test Schedules was successfully saved to the selected file g e ON 23 1 5 Loading an IP Line Test Schedules collection from file A collection of Line Test Schedules can be loaded from a saved file Loading a collection of Line Test Schedules can be used to restore a previous configuration or to configure a replacement Receiver 1 Right click the IP Line Test Schedules table and select Load Schedule s 2 If there are any changes to the any existing line test schedules the Console will ask if it is okay to discard all changes Click Yes 3 On the Open dialog box locate and select the Line Test Schedules file you want to load 4 Click Open 5 The Console will display a message
20. force a refresh of the status displayed click the Refresh button on the Status Widget or right click the Status Widget and select Refresh 14 2 Setting auto refresh interval 1 To change the automatic status refresh interval right click the Status Widget and select a desired interval from the context menu SG Systems Console User Guide Version 2 36 15 Device Settings Using the Device Settings window you can configure the Receiver upload code program CPM options program IP options program POTS options and profiles configure IP AHS and DNIS tables and configure line test schedules You must be logged into SG Systems Console as Admin to modify a Receiver configuration 15 1 Reviewing the Device Settings window Configuration Tree e System II Device Settings a General E Mail B CPMs Receiver Details Primary Gai Name System Ill Code Upload Description Line Cards Code Upload B By Position 1 1 DRL3 1 2 DRL3 1 3 DRL3 ia 1 4 DRL3 a SaM 1 5 DRL3 Color Ea 1 6 DRL3HP 1 7 DRLHIP Automatically connect to receiver on startup F Automatically set Date Time upon connect 1 8 DRL34P 2 1 DRL32L Logging B By Type 6 DRL3 2 Max log file size KB 1 1 kr g 2048 gt a Upload Logfile location 1 4 7 Eror C AProgramData SurGard SG Systems Console 2 Beta 4 Serve Sys a 1 5 B DRL3 2L AHS Table s a PE ee E Automatically backup Account tab
21. locate and select the Line Test Schedule Entries file you want to load 4 Click Open 5 The Console will display a message indicating whether the Line Test Schedules Entries table was successfully loaded from the selected file 6 To apply the changes to the Receiver Configuration click Apply 23 2 7 Printing IP Line Test Schedule Entry table 1 Right click the IP Line Test Schedule Entry table and then select Print 2 On the Print dialog box select the appropriate printer and then click OK 23 2 8 Print Previewing IP Line Test Schedule Entry table 1 Right click the IP Line Test Schedule Entry table and select Print Preview SG Systems Console User Guide 86 Version 2 23 2 9 Exporting IP Line Test Schedule Entry table The IP Line Test Schedule Entry table can be exported to a comma separated value csv file The file will be saved to a folder and with a file name you select Right click the IP Line Test Schedule Entry table and then select Export On the Save As dialog box select a destination folder In the File name box type a descriptive name for the file Click Save The Console will display a message indicating whether the IP Line Test Schedule Entry table was successfully exported to the selected file aoPoan gt 23 2 10 Changing IP Line Test Schedule Entry table font 1 Right click the IP Line Test Schedule Entry table and then click Font 2 Inthe Font dialog box select the Font Font style and Size
22. table below describes the Line Cards and their status Button Description Status Indicators IP Line Card Displays the Line Card status Green indicates status is OK Red indicates a Trouble condition Clicking the IP Line Card button brings up the Line Card configuration for that Line Card in the Device Settings window POTS Displays the Line Card status Green indicates status is OK Line Card Red indicates a Trouble condition Clicking the POTS Line Card button brings up Fy the Line Card configuration for that Line Card in the Device Settings window DRLx 2L Displays the Line Card status A DRLx 2L Line Card has an indicator Line Card for each Channel The upper and lower 6 Clicking the DRLx 2L Line Card button brings up the Line Card configuration for that Line Card in the Device Settings window indicators display the status of Channel 1 and Channel 2 respectively Green indicates status is OK Red indicates a Trouble condition Line Card Context Menu The context menu can be accessed by right clicking inside one of the Line Card status indicators Refresh Forces the status display to refresh Get Status Retrieves the status of the Line Card Note This option is available only for DRLx 2L Line Cards Upload Perform a software upload on the Line Card Reset Performs a software reset on the Line Card Cold Boot Restore all CPM options back to their default values Refresh Line Card Table Updates the L
23. tech dsc com oN SG Systems Console User Guide Version 2 99
24. type to group log files into a folder C Select All V Show Options 6 Right click the Log Widget and select Open Log Folder 7 Select the type of log you want to download Clicking on Open Log Folder will allow downloading of multiple log types 8 Check the checkbox for each log you wish to download 9 Choose the download destination by clicking the browse button next to the Destination folder textbox 10 Press the Download button Options Automatically over write log files with the same name e Selecting this option will cause log files with the same name to be replaced by the newly downloaded log file Use receiver name to group log files into a folder e Selecting this option will cause downloaded log files to be grouped in a folder by receiver name A separate folder will be created for each receiver Use log type to group log files into a folder e Selecting this option will cause downloaded log files to be grouped in a folder by their log type A separate folder will be created for each downloaded log type Command Printer Debug Error Upload etc SG Systems Console User Guide 33 Version 2 13 Receiver debug log The Receiver Debug log provides a few more options than the Command and Printer logs When connected via a TCP IP connection the Debug Log Widget provides the ability to get and set debug flags which enable disable certain debug messages When connected via a serial port the Debug Log
25. 0 The Console will display a message indicating whether the IP Line Test Result Entry table was successfully exported to the selected file Oem 23 4 7 Deleting a IP Line Test Result You can select one or multiple IP Line Test Results to delete 3 To delete a Line Test Result select the IP Line Test Result on the IP Line Test Result Summary table and click Delete or right click the table and select Delete 4 On the confirmation message click Yes SG Systems Console User Guide Version 2 3 90 24 Offline Editors SG System Console provides editors for creating and editing files when disconnected from the receiver The files are created or loaded and modified and saved so they can later be loaded when SG Systems Console is connected to the receiver There are several offline editors available including Options Editor DNIS Table Editor Account Table Editor AHS Table Editor Line Test Schedule Editor and IP Line Test Schedule Editor The Offline Editors can be accessed by right clicking the SG Systems Client icon in the Windows Notification Area and selecting Offline 24 1 Using an Offline Editor The process of creating and editing files in the various Offline Editors is much the same as when using the Device Settings window when connected The difference is that there is no option to synchronize Get Set the data with the receiver A user can create a new record or load a pre existing file by clicking the Load button
26. Enable and set it to POTS amp IP to enable both the POTS and IP Channels See section 17 4 3 to set the modified CPM options to the Receiver Oi e Qe D 17 5 2 Activating the secondary Account Table for System Il receivers License Keys for the receiver are required before the following procedure can be followed Go to the CPM Configuration see section 17 1 Go to the CPM Options page by clicking on the Options tab Find Option 037 License Key 1 and type in the provided license key 1 Find Option 038 License Key 2 and type in the provided license key 2 See section 17 4 3 to set the modified CPM options to the Receiver O1 ECO O 17 6 Working with AHS table AHS Table is the list phone numbers and their associated handshake types You can search filter and sort the AHS Table details to quickly find the information you are looking for You must be logged into SG Systems Console as Admin to work with the AHS table 17 6 1 Reviewing AHS table The table below describes the columns displayed on the AHS table Column Description Phone Displays the phone numbers Created Displays the date the phone number was added to the AHS table Last Use Displays the date the phone number was last used SG Systems Console User Guide 48 Version 2 Handshake Displays the handshake type for the phone number using hexadecimal characters Click the button to display a list of all handshake values and their descriptio
27. Receiver Change Admin Password Change the Admin password See Changing the Admin Password Change User Password Change the User password See Changing the User Password Switch User Switch the logged in user type See Logging in as different user Preferences Change the application preferences See Preferences Active Tasks Displays all scheduled tasks currently executing Active task list The list of active tasks Server Connect Disconnect from SG Systems Server Connect Connect to SG Systems Server Disconnect Disconnect from SG Systems Server Offline Open one of the Offline Editors See Offline Editors Convert Options Open the Option Converter See Options Converter Help Open the SG Systems Console User Guide See Sur Gard Systems Console user quide One touch support Initiate One Touch Support See One Touch Help About SG Systems Console Open the About dialog See Getting information about SG Systems Console Exit Exit the application See Closing SG Systems Console Client When a Receiver is configured and shown it will have an associated Taskbar button in the Windows Taskbar Clicking on this button will display the associated Receiver windows SG Systems Console User Guide Version 2 Closing SG Systems Console Client Closing SG Systems Console Client closes the Client application All receivers will
28. Save The Console will display a message indicating whether the Account table was successfully exported to the selected file a 21 3 17 Changing Account table font 1 Right click the Account table and then click Font 2 Inthe Font dialog box select the Font Font style and Size you want used to format the table text 3 Click OK SG Systems Console User Guide 74 Version 2 22 Line Tests SG Systems Console provides the ability to perform line tests on the connected Receiver Line tests are defined through a set of one or more line test schedules SG Systems Console enables adding removing and modifying line test schedules scheduling of line tests to automatically run in the background at a specified time and manages all line test results Line tests are only available on Sur Gard System I System Ill and System IV Receiver configurations 22 1 Working with Line Test Schedules Before a line test can be executed a line test schedule must be defined SG Systems Console enables you to create and manipulate line test schedules 1 To access line test schedule configuration right click the Receiver Widget and select Device Settings 2 On the Device Settings window select Schedules under the Line Tests item in the Configuration Tree You must be logged into SG Systems Console as Admin to work with Line Test Schedules 22 1 1 Adding a new Line Test Schedule 1 To add anew Line Test Schedule click New or r
29. Version 2 2 If there are any changes to the CPM Option table the Console will ask if it is okay to discard all changes Click Yes On the Open dialog box locate and select the CPM Options file you want to load Click Open The Console will display a message indicating whether the CPM Options were successfully loaded from the selected file 6 To set the loaded CPM Options to the connected Receiver please see section 17 4 3 aw 17 4 6 Printing CPM Options 1 Right click the Options table and select Print 2 On the Print dialog box select the appropriate printer and then click OK 17 4 7 Print Previewing CPM Options 1 Right click the Options table and select Print Preview 17 4 8 Exporting CPM Options The CPM Options table can be exported to a comma separated value csv file The file will be saved to a folder and with a file name you select Right click the Options table and select Export On the Save As dialog box select a destination folder In the File name box type a descriptive name for the file Click Save The Console will display a message indicating whether the CPM Options table was successfully exported to the selected file oN Oh 17 4 9 Restoring default CPM Option values All CPM Option values in the table can be quickly restored to their default values 1 Right click the Options table and select Restore Defaults 2 Answer Yes to confirm restoring default option values 3 To set the default v
30. Widget provides the ability to input debug commands to the connected Receiver SG Systems Console will only connect to the Receiver s Debug Port if it has been configured and the Debug Log Widget is open IfMWhen the Debug Log Widget is closed SG Systems Console will disconnect from the Receiver s Debug Port 13 1 TCP IP Connection Receiver debug log The Debug Log Widget for a Sur Gard System Receiver configuration connected via TCP IP will look like the following 11 01 18 16 11 45 v1 01 01 036 Gm CheckiClear Buttons 11 01 18 16 11 45 UP 100 Mbps 00 03 4F FF 05 A5 11 01 18 16 11 45 192 168 2 202 255 255 0 0 11 01 18 16 11 45 192 168 2 10 11 01 18 16 11 45 0512 0512 Debug 11 01 18 16 11 45 v1 90 01 045 chksum 2D58 pass 0002 i v Flag List 11 01 18 16 11 45 DNIS 00014 AHS 0050 11 01 18 16 11 45 192 168 2 128 11 01 18 16 11 45 192 168 2 128 11 01 18 16 11 45 11 01 18 16 11 45 lt rina Toggle Debug Flags Button Show Hide Debug Flags button Clicking this button will show hide the debug flags list Debug Flag list The Debug Flag list provides a list of all available debug flags that can be set to a Sur Gard System receiver Check the debug flags that want to see debug information for Check All button Clicking the Check All button checks all the available debug flags Clear All button Clicking the Clear All button un checks all available debug flags Set button C
31. able allows you to change POTS Channel Option values and then program these changes to the connected Receiver 1 To access the POTS Channel Options table click on the Options tab 2 From the Channel drop down list select a Channel number The table below describes the columns displayed on the POTS Options table Column Description Displays the number of the option Name Displays a text description of the option that is determined by the channel Default Value Displays the default value for each option Fields in this column cannot be changed Value Displays the actual option selected for the channel If the default value is selected for the option a box will surround the field Only valid values can be entered i e hexadecimal characters 0 9 A F Description Describes the option 20 2 1 Switching between Basic and Advanced view By default the POTS Channel Options table is displayed in Basic view The Advanced view will display all available POTS Channel Options WARNING The Advanced view exposes reserved POTS Channel Options Changes to POTS Channel Option values in Advanced view are not checked for validity This is an advanced feature to be used only with the assistance of Sur Gard Technical support 1 To switch between Basic and Advanced view click the corresponding radio button SG Systems Console User Guide 60 Version 2 When in the Advanced view all option values will be
32. alog box select a destination folder In the File name box type a descriptive name for the file Click Save The Console will display a message indicating whether the POTS Channel Profile table was successfully exported to the selected file OV CoN Exporting POTS Channel Profile will only export Profile values for the currently selected Profile It will not export values for all POTS Channel Profiles 20 3 10 Restoring default POTS Channel Profile values All POTS Channel Profile values in the table can be quickly restored to their default values 1 Right click the Options table and select Restore Defaults 2 Answer Yes to confirm restoring default option values 3 To set the default values back to the Receiver see section 20 3 4 SG Systems Console User Guide 66 Version 2 21 Configuring IP Channel SG Systems Console provides access for reviewing and updating IP Channel Options and reviewing and updating the IP Table You must be logged into SG Systems Console as Admin to configure the IP Channel 21 1 Accessing IP Channel configuration 1 To access IP Channel configuration right click the Receiver Widget and select Device Settings 2 Onthe Receiver Configuration window in the Configuration Tree select the IP Channel under the Channels tree item 21 2 Working with IP Channel Options The IP Options table allows you to change IP Channel Option values and then program these changes to the connected Rec
33. alues back to the Receiver see section 17 4 3 17 5 Activating optional product specific features Sur Gard System receivers can optionally be configured to support an IP Channel Sur Gard System II receivers can optionally be configured to support an additional secondary Account Table Sur Gard System III and IV receivers CPMs can optionally be configured to increase the AHS Table size from 250000 entries to 500000 entries Activating these features requires obtaining a license key from DSC using the Product Id obtained from the specified product To obtain the Product Id please follow the procedure outlined below SG Systems Console User Guide 47 Version 2 SG Systems Console must be connected to the receiver s Command Port Open the associated Status Widget by right clicking the Receiver Widget and selecting Status from the context menu In the status list select the Product Id item Press CTRL C for copy or right click the item and select Copy from the context menu Provide DSC with the copied Product Id 17 5 1 Activating the IP channel for System receivers License Keys for the receiver are required before the following procedure can be followed Go to the CPM Configuration see section 17 1 Go to the CPM Options page by clicking on the Options tab Find Option 037 License Key 1 and type in the provided license key 1 Find Option 038 License Key 2 and type in the provided license key 2 Find Option 040 Channel
34. an be restored by right clicking in the respective text box and selecting Restore default 8 Click Next 9 1 3 Step 3 Test Configuration 1 Click Test Configuration 2 On the message that the Receiver configuration text is complete click OK The configuration test results are displayed in the Test Results area If any of the tests failed you can click on the appropriate tab to modify the settings After the settings are updated test the configuration again 3 Click Finish The New Receiver Configuration Wizard closes and the newly configured Receiver Widget is displayed 9 2 Displaying a configured Receiver 1 Right click the SG Systems Console icon in the notification area and then click the Receiver name Clicking on a Receiver that is already being shown will hide it 9 3 Connecting SG Systems Console to a configured Receiver 1 To connect to a Receiver right click the Receiver Widget you want to connect and then click Connect SG Systems Console User Guide 18 Version 2 Note The Command Log will display messages when the unit is connected and the time it was connected 9 4 Disconnecting a configured Receiver from SG Systems Console Disconnect refers only to the connection between the Receiver unit and the SG Systems Console application Once powered on the Receiver remains on and running until it is powered off 1 To disconnect a Receiver right click the Receiver Widget you want to discon
35. an be sorted in alphabetic and reverse alphabetic order by each column 1 To sort IP Channel Options table click the column heading of the column by which you want to sort the table 21 2 3 Getting IP Channel Options from the Receiver The Get feature reads the actual values set on the Receiver s IP channel and applies them to the IP Channel Options table This command can also be used to cancel any changes that have been made on the Options tab that have not been saved 1 To get IP Channel Option values from the connected Receiver click Get or right click the Options table and select Get 2 If there are any changes to the IP Channel Option table the Console will ask if it is okay to discard all changes Click Yes 3 SG Systems Console will display a message indicating whether the IP Channel Options were successfully retrieved from the connected Receiver 21 2 4 Setting IP Channel Options to the Receiver Setting IP Channel Options modifies the firmware options of the connected Receiver s IP channel Virtually all values can be left in their default settings Before setting or changing options the SG Systems Console must be connected to the Sur Gard Receiver s Command Port WARNING Setting invalid IP Channel Options may cause the Sur Gard Receiver to behave incorrectly 1 To change an option click in the Value field and change the value Note The changed value will be displayed in red until the record i
36. ange Default Password dialog will be displayed indicating what the current default Admin password is The default Admin password may be changed at this time by clicking Yes To keep the default click No 3 On the SG Systems Console Login screen type the password 4 Click Login On a successful login a SG Systems Console icon is displayed in the Windows notification area 8 2 Logging in to SG Systems Console A person can log into SG Systems Console Client as either an Admin or a User depending on the password used An Admin can configure get and set options connect and disconnect Receivers set passwords and view receiver status and logs A User can connect disconnect Receivers view Receiver status and view logs Note SG Systems Console Server must be running in order for the Client to be able to login If logged in as Admin and there are no receivers configured a message opens There are no receivers configured Would you like to launch the Receiver Configuration Wizard To set up a Receiver click Yes Refer to Creating a new configuration using the wizard for details on creating a new receiver configuration 8 3 Default login passwords When the SG Systems Console Client is first installed the default login passwords are Type Default password Login Admin adminpass Login User userpass For more information on passwords and default passwords see Changing passwords 8 4 Windows Taskbar and Notification
37. annel port is configured user will be prompted to immediately apply the modified record to the connected Receiver Answering No will defer the update until later Note The changed record will be displayed in red until the IP table is set to the connected Receiver or the saved to file To set the entire Account table to the Receiver please see section 21 3 10 21 3 7 Deleting a record from Account table You can select one or multiple records to delete 1 Select the record or records to be deleted 2 Click Delete or right click the table and select Delete 3 On the deletion warning message click Yes 21 3 8 Clearing Account table 1 To clear the entire Account table right click the table and then select Clear 2 On the warning message click Yes This action does not clear the Account table from the connected Receiver In order to clear the Receiver s IP table Set see section 21 3 10 an empty Account table to the connected Receiver 21 3 9 Getting Account table from the Receiver SG Systems Console can retrieve the Account table stored on the Receiver To get the Account table from the Receiver the Console must be connected to the Receiver s Command Port and the IP Channel port must be configured 1 Click Get or right click the table and select Get 2 If there are any changes to the IP table the Console will ask if it is okay to discard all changes Click Yes 3 The Console will display a message indica
38. ay a message indicating whether the Account table was successfully saved to the selected file SAE s 21 3 13 Loading an Account table from file The Account table can be loaded from a saved file Loading an Account table can be used to restore a previous configuration or to configure a replacement Receiver 1 Right click the Account table and select Load 2 If there are any changes to the Account table the Console will ask if it is okay to discard all changes Click Yes 3 On the Open dialog box locate and select the Account table file you want to load 4 Click Open 5 The Console will display a message indicating whether the Account table was successfully loaded from the selected file 6 To set the loaded Account table to the connected Receiver please see section 21 3 10 21 3 14 Printing Account table 1 Right click the Account table and select Print SG Systems Console User Guide 73 Version 2 2 On the Print dialog box select the appropriate printer and then click OK 21 3 15 Print Previewing Account table 1 Right click the Account table and select Print Preview 21 3 16 Exporting Account table The Account table can be exported to a comma separated value csv file The file will be saved to a folder and with a file name you select Right click the Account table and select Export On the Save As dialog box select a destination folder In the File name box type a descriptive name for the file Click
39. ay be displayed asking to Cancel or Allow the install In order to proceed with installation Allow must be selected SG Systems Console will install SG Systems Console User Guide 10 Version 2 11 On the Installation Complete message click Close A SG Systems Console Client shortcut is displayed on the desktop The SG Systems Console V2 Client and Server installer will automatically configure a data folder The data folder will be used to store all application logs receiver configuration files receiver log files table backups line test schedules line test results and user preferences On Windows 2000 XP and 2003 Server systems this folder will be in Documents and Settings All Users Application Data Sur Gard SG Systems Console 2 On Windows Vista and Windows 7 systems this folder will be in ProgramData Sur Gard SG Systems Console 2 SG Systems Console User Guide 11 Version 2 6 Removing SG Systems Console Removing SG Systems Console uninstalls the entire program the desktop icon and the Start menu folder Removing the program does not delete any Receiver configuration files the Log folder and files and any saved options files Before 1 PON uninstalling SG Systems Console the program must be closed On the Start menu point to Control Panel and then click Add or Remove Programs On Windows Vista or Windows 7 click Uninstall a program under the Programs category On the Add or Remove Programs window c
40. can select one or multiple entries to delete 1 Select the entry or entries to be deleted SG Systems Console User Guide 85 Version 2 2 Click Delete or right click the table and select Delete 3 On the deletion warning message click Yes 23 2 4 Clearing the IP Line Test Schedule Entry table 1 To clear the entire IP Line Test Schedule Entry table right click the table and then select Clear 2 Onthe warning message click Yes 23 2 5 Saving the IP Line Test Schedule Entry table to file The IP Line Test Schedule Entry table can be saved to a file The file will be saved with the extension xml 1 Right click the IP Line Test Schedule Entry table and select Save Schedule Entries On the Save as dialog box select a destination folder In the File Name box type a descriptive name Click Save The Console will display a message indicating whether the IP Line Test Schedule Entry table was successfully saved to the selected file akon 23 2 6 Loading a IP Line Test Schedule Entry table from file The Line Test Schedule Entry table can be loaded from a saved file Loading a Line Test Schedule Entry table can be used to restore a previous configuration or to configure a replacement Receiver 1 Right click the IP Line Test Schedule Entry table and select Load 2 If there are any changes to the Line Test Schedule Entry table the Console will ask if it is okay to discard all changes Click Yes 3 On the Open dialog box
41. cccceeeesscecceeeeeeeeeeeeeeceeeeeeeeeeeeneeas 67 21 2 Working with IP Channel Options c ccceeeeeeeeeeeeeeee settee ee eeeeeeneeeeeeeeeeteeee 67 21 3 Working with the Account table S c cccceeeeeeeeeenteeeeeeeeeeeeeeenaeeeeeeeeeeeeees 70 22 EEKE E ne Re a Ie PPE E ee Pe 75 22 1 Working with Line Test Schedules cceceeeeeseseeceeeeeeeeeeeeeeeneeeeeeeeeeeeeneas 75 22 2 Working with Line Test Schedule Entries 00 ecccceceeceeeeeeeeeeeeceeeeeeeeeeeeeees 77 22 37 RUNNING a Line Teste sce sales sesee ye henee E eE e Ea eE 79 22 4 Working with Line Test Results ccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeceaeeeeeeeeeeeneas 80 23 2 EIRE EE em E ny Pre eee eR Er BO EE ay Ale AET 82 23 1 Working with IP Line Test Schedules cc eee eeeeeeeeeeee terete teeeneeeeeeeeeeteeee 83 23 2 Working with IP Line Test Schedule Entries cccceeeeeeeeeeeeeeeeeneeeeeeeeeeeeees 85 23 8 JRUMMING a lP Line ROS ies neriie innnan e a a e TAES 87 23 4 Working with IP Line Test Results ssnssnnneeeesseesnerrnenreseeerrrrnnreessrrennrrnneesee 88 24 Offline Editos ke a a a fade Rees a E EE EE EE EREA ESA EE REEE EEEak 91 24 1 Using an Offline Editor sce cates es cette eg os ees sw ig ca race a rate nal a 91 25 Options Converter sarrerea aese aean a e Ea ea Aa E Ta Ei a A i kiii nai bidetan 92 25 1 Saving the Original OptionS s sssseeeseeeenerrneeessrerntrrnnrrssrrrnnrrnntrrsrrrrn
42. channel cards Print Abbreviation for Printer The Printer port is an output port It is used to receive messages from the Receiver Receiver A Sur Gard Receiver In this document it refers specifically to the SG Systems II Each Receiver can contain a primary CPM and or a secondary CPM SMTP Simple Mail Transfer Protocol TCP IP Transmission Control Protocol Internet Protocol UPS Uninterrupted power supply Widget A small window to display related information The Receiver details are displayed in the Receiver Widget DNIS Dialed Number Identification Service ANI Automatic Number Identification SG Systems Console User Guide Version 2 5 Installing SG Systems Console This section describes how to install SG Systems Console To install SG Systems Console you must be logged into the computer as an Administrator This document will refer to the program folder as Sur Gard SG Systems Console where indicates the path you have selected SG Systems Console V2 Server Install Instructions Insert the SG Systems Console installation disk in the computer s CD or DVD drive To view the contents of SG Systems Console installation CD open the drive folder Open the Install folder and then double click SGC Server V2 Setup msi On the Welcome to SG Systems Console Server Setup Wizard screen click Next On the License Agreement screen read the end user license agreement and then click the option I Agree Click Next T
43. cryption indicator SG Systems Console User Guide 24 Version 2 The encryption indicator displays whether communication of the log messages is encrypted between the Receiver and SG Systems Console Log folder button Clicking the log folder button provides quick and easy access to the actual log file folder Resize grip The resize grip can be used to resize the Log Widget Press and hold the mouse button down on the grip to resize the widget Context Menu The context menu can be accessed by right clicking inside the widget Copy gt All Copies all log messages to the Windows clipboard Copy gt Selected Copies selected log messages to the Windows clipboard Print Prints the log messages to a selected printer Print Preview Displays a print preview of the log messages Clear Clears the display of all log messages Open Log Folder Opens the folder where the log file is stored Auto scroll Enable Disable the automatic scrolling of the log messages Font Change the font of the displayed log messages SG Systems Console User Guide Version 2 25 10 3 Status Widget The Status Widget is used to display real time status information the Console has retrieved from the connected Receiver Receiver status details will automatically refresh every 25 seconds To display the Receiver Status Widget right click the Receiver Widget and select Status A Status Widget is shown below Close
44. ct the line card s that you wish to program To perform an upload to multiple line cards they must be of the same type Selecting a line card will disable line cards of a different type Selected line cards are highlighted green Al As E a a a0 0m m JNE 3 DRL3 line cards selected Cear 2 On the Code File box click the browse button 3 On the Registered Code Files dialog box locate and select the appropriate firmware file If there are no files available see Registering Code Files 4 Click OK 5 Click Upload The SG Systems Console will display a dialog indicating the file upload progress When the file upload is complete the Receiver will automatically reset itself 6 On the information box click Done 7 Click Done If the unit has been configured to log uploads the firmware update will be logged SG Systems Console User Guide 57 Version 2 18 2 Loader SG Systems Console has the ability to perform file uploads to multiple line cards of the same type You must be logged into SG Systems Console as Admin to perform file uploads 18 2 1 Accessing The Loader 1 Right click the Receiver Widget and select Configure 2 On the Receiver Configuration window under the Line Cards node select Loader in the Configuration Tree 18 2 2 Performing a File Upload 1 Inthe Line Card Selector area select the line card s that you wish to upload to To perform an upload t
45. d by the channel Default Value Displays the default value for each option Fields in this column cannot be changed Value Displays the actual option selected for the channel If the default value is selected for the option a box will surround the field Only valid values can be entered i e hexadecimal characters 0 9 A F Description Describes the option SG Systems Console User Guide 63 Version 2 20 3 1 Switching between Basic and Advanced view By default the POTS Channel Profile table is displayed in the Basic view The Advanced view will display all available POTS Channel Profile options WARNING The Advanced view exposes reserved POTS Channel Profile options Changes to POTS Channel Profile values in Advanced view are not checked for validity This is an advanced feature to be used only with the assistance of Sur Gard Technical support 2 To switch between Basic and Advanced view click the corresponding radio button When in the Advanced view all option values will be displayed in hexadecimal When changing option values in Advanced view all values must be input in hexadecimal 20 3 2 Sorting POTS Channel Profile table The POTS Channel Profile table can be sorted in alphabetic and reverse alphabetic order by the majority of columns 1 To sort POTS Channel Profile table click the column heading of the column by which you want to sort the table 20 3 3 Getting POTS Channel Profiles from th
46. dialog box select a destination folder In the File name box type a descriptive name for the file Click Save The Console will display a message indicating whether the DNIS table was successfully exported to the selected file arwoNns 17 7 18 Changing DNIS table font 1 Right click the DNIS table and select Font 2 Inthe Font dialog box select the Font Font style and Size you want used to format the table text 3 Click OK SG Systems Console User Guide 56 Version 2 18 Configuring Line Cards System Ill and System IV receivers are able to employ multiple Line Cards The Line Card configuration pages are accessed under the Line Cards node in the Configuration Tree The Line Cards available are displayed both by Line Card position and by Line Card type The configuration page displayed is dependent on the Line Card type See the Configuring POTS Channel and Configuring IP Channel sections for more information on how to configure a specific channel 18 1 Code Upload SG Systems Console has the ability to perform code uploads to multiple line cards of the same type You must be logged into SG Systems Console as Admin to perform code uploads 18 1 1 Accessing Code Upload 1 Right click the Receiver Widget and select Configure 2 On the Receiver Configuration window under the Line Cards node select Code Upload in the Configuration Tree 18 1 2 Performing a code upload 1 Inthe Line Card Selector area sele
47. displayed in hexadecimal When changing option values in Advanced view all values must be input in hexadecimal 20 2 2 Sorting POTS Channel Options table The POTS Channel Options table can be sorted in alphabetic and reverse alphabetic order by each column 1 To sort POTS Channel Options table click the column heading of the column by which you want to sort the table 20 2 3 Getting POTS Channel Options from the Receiver The Get feature reads the actual values set on the Receivers POTS channel and applies them to the POTS Channel Options table This command can also be used to cancel any changes that have been made on the Options tab that have not been saved 1 To get POTS Channel Option values from the connected Receiver click Get or right click the Options table and select Get 2 If there are any changes to the POTS Channel Option table the Console will ask if it is okay to discard all changes Click Yes 3 The Console will display a message indicating whether the POTS Channel Options were successfully retrieved from the connected Receiver 20 2 4 Setting POTS Channel Options to the Receiver Setting POTS Channel Options modifies the firmware options of the connected Receivers POTS channel Virtually all values can be left in their default settings Before setting or changing options the SG Systems Console must be connected to the Sur Gard Receiver s Command Port WARNING Setting invalid POTS Channel Options ma
48. displayed in red until the Options are set to the Receiver 2 To display advanced options click the Advanced radio button Please note the warning above 3 To set the changes to the CPM click Set 4 If the confirmation message is displayed click OK Or If any of the modified options require the Receiver to be reset before they take effect a warning message will appear stating that the Receiver will have to be reset once the options are applied On the message click Yes to proceed with the Set SG Systems Console will apply the changes and then reset the Receiver All existing connections to the Receiver will be disconnected The SG Systems Console will automatically attempt to reconnect every 45 seconds until it is reconnected 17 4 4 Savings CPM Options to file The CPM Options table can be saved to a file The file will be saved with the extension xml Right click the Options table and select Save On the Save as dialog box select a destination folder In the File Name box type a descriptive name Click Save The Console will display a message indicating whether the CPM Options table was successfully saved to file gi E OND 17 4 5 Loading CPM Options from file The CPM Options table can be loaded from a saved file Loading an options file can be used to restore a previous configuration or to configure a replacement Receiver 1 Right click the Options table and select Load SG Systems Console User Guide 46
49. e Receiver The Get feature reads the actual POTS Channel Profile values set on Receivers POTS channel and applies them to the POTS Channel Profiles table This command can also be used to cancel any changes that have been made on the Profiles tab that have not been saved 1 To get POTS Channel Profile values from the connected Receiver click Get or right click the Profile table and select Get 2 If there are any changes to the POTS Channel Option table the Console will ask if it is okay to discard all changes Click Yes 3 The Console will display a message indicating whether the POTS Channel Profiles were successfully retrieved from the connected Receiver 20 3 4 Setting POTS Channel Profiles to the Receiver Setting Profile options modifies the firmware options of the selected channel Virtually all values can be left in their default settings Before setting POTS Channel Profiles to the Receiver the SG Systems Console must be connected to the Receiver s Command Port The Profile tab lets you display basic and advanced options The advanced options provide access to change channel specific options These changes are not checked for validity Changing advanced options requires a manual reset of the SG System Il SG Systems Console User Guide 64 Version 2 WARNING Setting invalid POTS Channel Profiles may cause the Sur Gard Receiver to behave incorrectly 1 To change an option click in the Value field and change
50. e and select Save On the Save as dialog box select a destination folder In the File Name box type a descriptive name Click Save The Console will display a message indicating whether the DNIS table was successfully saved to the selected file oe OTS SG Systems Console User Guide 55 Version 2 17 7 14 Loading an DNIS table from file The DNIS table can be loaded from a saved file Loading a DNIS table can be used to restore a previous configuration or to configure a replacement Receiver 1 Right click the DNIS table and select Load 2 If there are any changes to the DNIS table the Console will ask if it is okay to discard all changes Click Yes 3 On the Open dialog box locate and select the DNIS table file you want to load 4 Click Open 5 The Console will display a message indicating whether the DNIS table was successfully loaded from the selected file 6 To set the loaded DNIS table to the connected Receiver please see section 17 7 12 17 7 15 Printing DNIS table 1 Right click the DNIS table and select Print 2 On the Print dialog box select the appropriate printer and then click OK 17 7 16 Print Previewing DNIS table 1 Right click the DNIS table and select Print Preview 17 7 17 Exporting DNIS table The DNIS table can be exported to a comma separated value csv file The file will be saved to a folder and with a file name you select Right click the DNIS table and select Export On the Save As
51. e and select the destination folder and then click Close 16 2 6 Configuring automatic Account Table backups 1 To have the Console create backups for the Account Table s under Account Table s check the Automatically backup Account table s check box To change the frequency for the backups click Edit Click the Frequency option Type or select the time of day you want the backup to occur Click OK arwn 16 2 7 Configuring automatic AHS Table backups 1 To have the Console create backups for the AHS Table under AHS Table s click the Automatically backup AHS table s check box To change the frequency for the backups click Edit Click the Frequency option Type or select the time of day you want the backup to occur Click OK arwn SG Systems Console User Guide 40 Version 2 16 3 Configuring E mail notification SG Systems Console can be configured to send an e mail notification to a specific email account when specified events occur An e mail notification will be generated when SG Systems Console recognizes one of the following events e SG Systems Console is started SG Systems Console is closed SG Systems Console is connected disconnected to from a Sur Gard Receiver There is a switch from user to administrator role There is a switch from administrator to user role This procedure outlines the main steps required to complete the E Mail Notification dialog box For more detailed information see the procedure
52. e loaded from a saved file Loading an options file can be used to restore a previous configuration or to configure a replacement channel Once loaded you will be prompted to reset the unit 1 Right click the Profile table and select Load 2 If there are any changes to the POTS Channel Option table the Console will ask if it is okay to discard all changes Click Yes 3 On the Open dialog box locate and select the POTS Channel Options Profiles file you want to load 4 Click Open SG Systems Console User Guide 65 Version 2 5 SG Systems Console will display a window allowing you to select which POTS Channel Options and Profiles should be loaded 6 Check the items to be loaded and click OK 7 The Console will display a message indicating whether the selected items were successfully loaded from the selected file 8 To set the loaded POTS Channel Profiles to the connected Receiver please see section 20 3 4 20 3 7 Printing POTS Channel Profiles 1 Right click the Profile table and select Print 2 On the Print dialog box select the appropriate printer and then click OK 20 3 8 Print previewing POTS Channel Options Right click the Profile table and select Print Preview 20 3 9 Exporting POTS Channel Profile The Channel Profiles can be exported to a comma separated value csv file The file will be saved to a folder and with a file name you select Right click the Profile table and select Export On the Save As di
53. e restored by right clicking on the respective text box and selecting Restore default 5 To connect to the IP Table port click the IP Table check box and then select the connection option Note The default IP Table port can be restored by right clicking on the respective text box and selecting Restore default 6 To change the Main Password type in a new password into provided text box Note Do NOT change the Main Password unless you are certain the Sur Gard Receiver has a non default Main Password Every packet of information sent from the Sur Gard Systems Console to the Receiver must contain this password If the password is missing or incorrect the Receiver will not process the command The password is a 4 character hexadecimal number The default password is CAFE The default Main Password can be restored by right clicking in the respective text box and selecting Restore default 7 To change the IP Channel Password type in a new password into provided text box Note Do NOT change the IP Table Password unless you are certain the Sur Gard Receiver has a non default IP Table Password Every packet of information related to the IP Table sent from the Sur Gard Systems Console to the Receiver must contain this password If the password is missing or incorrect the Receiver will not process the command The password is a 4 character hexadecimal number The default password is CAFE The default IP Table Password c
54. e test is not in progress opens the Line Test configuration in the Device Settings window Please note This is only available for Sur Gard System I System Ill and System IV configurations progress SG Systems Console User Guide Version 2 22 POTS Channel z 6 Displays POTS Channel statuses and provides access to POTS Options and Profile programming Clicking the POTS Channel button brings up the POTS Channel configuration in the Device Settings window Please note This is available for Sur Gard System I configurations and System III and IV configurations when the Line cards widget is expanded Green if Channels 1 and 2 are available Red if either Channels 1 2 or both are unavailable Blank if status is unknown CPM Displays CPM status and provides access to The upper and lower indicators display Device Settings window the CPM mode for the Primary and mmo Secondary CPM respectively Ho Please note This is available for Sur Gard System III and IV configurations Green indicates CPM is active Dk Green indicates CPM is in standby Red indicates CPM is in manual mode Yellow indicates CPM mode is unknown Context Menu The context menu can be accessed by right clicking inside the widget Connect Connects the Console to the Receiver Disconnect Disconnects the Console from the Receiver Status Show Hide the associated Status Widget Set Date Time Set Date Time to connected Sur Gard rec
55. een the DNIS only type and the Caller ID DNIS Combined type a warning message is displayed that indicates existing tables will be lost if you continue 17 7 4 Sorting DNIS table records The DNIS table can be sorted in numeric and reverse alphabetic order by Type only displayed if CID DNIS combined table is selected Digits Convert Data only displayed if CID DNIS combined table is selected Profile and Comment 1 To sort the records click the column heading of the column by which you want to sort the table 17 7 5 Filtering DNIS table 1 When set to DNIS CID Combined the DNIS table can be filtered to display both DNIS and CID records DNIS records only or CID records only 2 Todisplay all DNIS records check the DNIS checkbox 3 To display all CID records check the CID checkbox The status bar will display the number of records in table regardless of filtering SG Systems Console User Guide 53 Version 2 17 7 6 Searching for a phone number in DNIS table 1 To find a DNIS record via DNIS digits type the complete or partial DNIS digits into the DNIS search box 2 To find the next phone number that matches the search criteria click Next 17 7 7 Adding a record to DNIS table The DNIS table has a maximum size New records will only be added if there is space available in the table Click New or right click the table and select New If the table is set to DNIS CID Combined select the type of record to be added
56. eiver Printer Test Issue a printer test to connected Sur Gard receiver Reset Fallback Reset Automation Fallback mode on connected Sur Gard Receiver Reset Redundancy Reset the primary backup CPM redundancy Note This option is available for System IIl and System IV models only Set LCD Message Sets the LCD Message on the primary or secondary CPM Note This option is available for System IIl and System IV models only Reset Receiver Reset the connected Sur Gard receiver Cold Boot Restore all CPM options back to their default values Device Settings Open the Device Settings form for the Sur Gard receiver Open Log Folder Open various receiver log folders Line Cards Shows the Line Cards Widget Note This option is available for System IIl and System IV models only Refresh Line Card Table Updates the Line Card information Note This option is available for System IIl and System IV models only About SG Systems Console Display the Console About screen 10 2 Log Widget A Log Widget displays messages logged from a Receiver port Currently the SG Systems Console provides Command Printer and Debug Log Widgets A Command Log Widget is shown below SG Systems Console User Guide Version 2 23 Auto re size Kapas Title Bar Button 4 a System Command Log 11 01 18 22 Line card table retrieved Primary CPM 11 01 18 eZee Get Line Card Status POTS
57. eiver 1 To access the IP Channel Options table click on the Options tab The table below describes the columns displayed on the IP Options table Column Description Displays the number of the option Name Displays a text description of the option that is determined by the unit Default Value Displays the default value for each option Fields in this column cannot be changed Value Displays the actual option selected for the unit If the default value is selected for the option a box will surround the field Only valid values can be entered i e hexadecimal characters 0 9 A F Description Describes the option 21 2 1 Switching between Basic and Advanced view By default the IP Channel Options table is displayed in Basic view The Advanced view will display all available IP Channel Options WARNING The Advanced view exposes reserved IP Channel Options Changes to IP Channel Option values in Advanced view are not checked for validity This is an advanced feature to be used only with the assistance of Sur Gard Technical support 1 To switch between Basic and Advanced view click the corresponding radio button When in the Advanced view all option values will be displayed in hexadecimal When changing option values in Advanced view all values must be input in hexadecimal SG Systems Console User Guide 67 Version 2 21 2 2 Sorting IP Table options The IP Channel Options table c
58. ements of the computer are determined by the operating system selected Additional minimum requirements are e Network Interface Card for TCP IP Ethernet connection e USB 1 1 for USB connection e NET 3 5 1 Framework WARNING SG Systems Console V2 requires the following firmware e System Firmware V1 10 or greater e System Il Firmware V2 00 or greater e System Ill CPM Firmware V1 8 or greater o DRL3 Firmware V2 0 or greater o DRL3 IP Firmware V2 2 or greater o DRL3 2L Firmware V1 0 or greater DRLSE Firmware V1 0 or greater e System IV CPM Firmware V1 00 or greater o DRL4 IP Firmware V1 1 or greater o DRL4 2L Firmware V1 0 or greater Older versions of both products will not fully integrate with SG Systems Console V2 SG Systems Console User Guide Version 2 3 About SG Systems Console SG Systems Console is a software application that provides easy access to communicate with the Receiver to set options update firmware view CPM status and capture printer logs The SG Systems Console Server Monitor is installed as a Windows service and communicates directly with the Sur Gard receivers The SG Systems Console Client is a Windows application that can be installed on multiple computers that communicate with the SG Systems Console Server Monitor and allow users to view and modify the status and configuration of the application and connected Receivers G Systems Console Client Sur Gard SG Sys
59. ernnnnesent 92 25 2 Converting the Options File Format ccccceeeeesssseceeeeeeeeeeeeeseeeeeeeeeeeeeeeeas 92 26 SG Systems Console Preferences ccccceeececccceeeeeeeeeeeeseeeeeeeeeeeeeesessaaeeeeeeees 94 26 1 SG Systems Console Client Preferences ccccceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 94 SG Systems Console User Guide 3 Version 2 26 2 SG Systems Console Server Monitor Preferences 26 3 Changing Preferences cccceeeeeeeeeeseeeeeeeeees 27 Changing Passwords 2 5 ices Reece Aterentadewrsdadeenteed 28 Getting Helpi erna based hoc SG Systems Console User Guide Version 2 1 About this guide This document describes the features and functionality of SG Systems Console Server Monitor and Client Before you begin using SG Systems Console be sure to read this guide for installation instructions and other important information This guide contains instructions for e Installing SG Systems Console Server Monitor and Client on your computer e Configuring and connecting to receivers e Viewing log files SG Systems Console User Guide Version 2 2 Systems requirements The SG Systems Console is compatible with Microsoft Windows 7 32 bit and 64 bit Microsoft Windows 2008 Server SP1 Microsoft Windows Vista 32 bit and 64 bit Microsoft Windows 2003 Server SP 1 Microsoft Windows XP Professional SP 2 Microsoft Windows 2000 Professional SP 4 Microsoft Windows 2000 Server SP 4 Base requir
60. es 44 17 4 Working with CPM Options tsiiceisicscceceteeceicesidasceel cach ven tdaseeel ee cneees deeeaelan gestae 45 17 5 Activating optional product specific features cecceeeeeeeeeeeeeeeeeseeeeeeeees 47 17 6 Working with AHS tables 2 so esed ooo atincayis Leases dechceeers cqusasssccnetereceutervasiedventcanneed 48 17 7 Working with DNIS table scot cardiac eece up cant pea Goce M teth erate a 52 18 C fig ring Line CARS se 2 aes eee eaves cen ia a asad cane dence EE aes 57 18 1 GOCE Upload sacan etn cate a aca ae Sena oe atic NS arene aN eat 57 18 2 L ad k creeren ds eucipnes ae E R E katana aadenanreeas 58 19 Bip Oacing COG aE E E E E E ce 59 19 1 Accessing Code UplOad cececcccceeeeeeeeeeeeeaeeeeeeeeeeteeecnaaaaeeeeeeeeesnessaaaeeeeeees 59 19 2 Performing a code upload sc venice savrehcgadevenreussrisiocrtenivenveisstedhteeteaeis Guecutaeteen ee 59 19 9 Registering Code Files nsneneniuniren manr e e a eE 59 20 Configuring POTS Channel ccccciccnusseiancieatdhecstiuctaie idakeens Nenasdiaweeaaasaeend 60 20 1 Accessing POTS Channel Configuration ssssssseeeeeeesseeerrerrrtrrserrrrrrrnreeseet 60 20 2 Working with POTS Channel OptionS sseeesseeseerneeeesererrrrrnrrrserrrnnrrnneeseee 60 20 3 Working with POTS Channel Profiles nnseeeeseeennnenneeeeseeennnrrnrerserrnnrrrnneesee 63 21 Gonfig ring IP Channel esar e notte a es acetnat etcn ney 67 21 1 Accessing IP Channel Configuration
61. est results when the test completes To view completed Line Test results please see section 22 4 WARNING Running a Line Test will keep one or more of the Receiver s lines busy 22 3 1 Automatic Line Test Each Line Test Schedule is scheduled to run at a particular date time If a Line Test Schedule is enabled and SG Systems Console is running at the scheduled time it will automatically run in the background without interrupting interaction with the rest of the Console To view the Line Test results as the test is being run click the Line Test button on the Receiver Widget SG Systems Console User Guide 79 Version 2 If there is a scheduling conflict between two or more Line Tests the Line Test currently in progress will not be interrupted The Line Test in progress will continue to run until it completes The scheduled Line Test will be re scheduled to run at the next interval 22 3 2 Manual Line Test SG Systems Console allows users to manually start and run any Line Test A Line Test can only be started manually if the Console is connected to the Receiver s Command Port and no other Line Test is currently in progress 1 To manually run a Line Test right click the Receiver Widget and select Device Settings or click the Line Test button on the Receiver Widget 2 On the Device Settings window select the desired Line Test Schedule in the Configuration Tree under Line Tests gt Schedules 3 Click Run
62. g of multiple log types 3 Check the checkbox for each log you wish to download 4 Choose the download destination by clicking the folder button next to the Destination folder textbox 5 Press the Download button 11 9 Refresh Line Card Table Refreshes the Line Card Table Receiver Line Card information will automatically refresh itself Selecting this option will force an update of the Line Card Table information SG Systems Console User Guide 31 Version 2 12 Receiver logs The following procedures apply to the Command Printer and Debug logs These logs are displayed in a Log Widget see section 10 2 12 1 Opening a log 1 To open a log on the Receiver Widget click the appropriate log button The Log Widget Title bar displays the names of the Receiver and the log 12 2 Clearing a log Clearing a log removes all text from the Log Widget It does not affect the log file that may be saved to file 1 Right click the log to be cleared and then click Clear 12 3 Copying all of the text in a log Copying all of the text in a log file copies all of the text in the window including text that is not visible Once text is copied it can be pasted into another application 1 Right click the log with the text you want to copy point to Copy and then click All 12 4 Copying selected text from a log Copying text from a log allows you to paste the messages into another program using the Windows clipboard Selecting rows e
63. he DNIS table from the connected Receiver In order to clear the Receiver s DNIS table Set see section 17 7 12 an empty DNIS table to the connected Receiver 17 7 11 Getting DNIS table from the Receiver SG Systems Console can retrieve the DNIS table stored on the Receiver In order to get the AHS table from the Receiver the Console must be connected to the Receiver s Command Port 1 Click Get or right click the table and select Get 2 If there are any changes to the DNIS table the Console will ask if it is okay to discard all changes Click Yes 3 The Console will display a message indicating whether the DNIS table was successfully retrieved from the connected Receiver 17 7 12 Setting DNIS table changes to the Receiver To apply DNIS table changes to the Receiver they must be set to the Receiver Before applying the DNIS table to the Receiver the Console must be connected to the Receiver s Command Port 1 Click Set or right click the table and select Set 2 On the overwrite warning message click Yes 3 The Console will display a message indicating whether the DNIS table was successfully set to the connected Receiver 17 7 13 Saving the DNIS table to file The DNIS table can be saved to a file The file can be saved in a CID DNIS data file dnis or XML file xml format Note To reduce potential file size it is recommended that you use the CID DNIS data file format dnis Right click the DNIS tabl
64. ight click the Line Test Schedules table and select New In the Name box type in a name for the new line test schedule Click the Edit button to change the scheduled time for the line test Check Uncheck the Enabled checkbox to enable disable the line test to be automatically run by the Console at the scheduled time 5 Click OK 6 The new line test schedule will be displayed in the table It will also be added to the Device Settings window Configuration Tree under the Line Tests gt Schedules tree item 7 To work with line test entries for the newly created Line Test Schedule click on the line test schedule tree item that was just added to the Device Settings window s Configuration Tree under Line Tests gt Schedules see section 22 2 AON 22 1 2 Deleting an existing Line Test Schedule 1 Select the Line Test Schedule or Line Test Schedules to be deleted 2 Click Delete or right click the table and select Delete 3 On the deletion warning message click Yes SG Systems Console User Guide 75 Version 2 22 1 3 Modifying an existing Line Test Schedule 1 To modify the details for an existing Line Test Schedule click on the line test schedule tree item in the Device Settings window s Configuration Tree under Line Tests gt Schedules In the Name box type in the line test schedule name In the Description box type in a description of the line test schedule Click the Schedule Edit button to modify the scheduled time fo
65. in to work with IP Line Test Schedules 23 1 1 Adding a new IP Line Test Schedule 1 To add anew Line Test Schedule click New or right click the IP Line Test Schedules table and select New In the Name box type in a name for the new line test schedule Click the Edit button to change the scheduled time for the line test Check Uncheck the Enabled checkbox to enable disable the line test to be automatically run by the Console at the scheduled time 5 Click OK 6 The new line test schedule will be displayed in the table It will also be added to the Device Settings window Configuration Tree under the IP Line Tests gt Schedules tree item 7 To work with line test entries for the newly created IP Line Test Schedule click on the line test schedule tree item that was just added to the Device Settings window s Configuration Tree under Line Tests gt Schedules see section 22 2 ON 23 1 2 Deleting an existing IP Line Test Schedule 1 Select the IP Line Test Schedule or IP Line Test Schedules to be deleted 2 Click Delete or right click the table and select Delete 3 On the deletion warning message click Yes 23 1 3 Modifying an existing IP Line Test Schedule 1 To modify the details for an existing Line Test Schedule click on the line test schedule tree item in the Device Settings window s Configuration Tree under IP Line Tests gt Schedules In the Name box type in the line test schedule name In the Description
66. indicating whether the collection of IP Line Test Schedules was successfully loaded from the selected file 23 1 6 Printing IP Line Test Schedules table 1 Right click the IP Line Test Schedules table and then select Print 2 On the Print dialog box select the appropriate printer and then click OK 23 1 7 Print Previewing IP Line Test Schedules table 1 Right click the IP Line Test Schedules table and select Print Preview 23 1 8 Exporting IP Line Test Schedules table The Line Test Schedules table can be exported to a comma separated value csv file The file will be saved to a folder and with a file name you select Right click the IP Line Test Schedules table and then select Export On the Save As dialog box select a destination folder In the File name box type a descriptive name for the file Click Save The Console will display a message indicating whether the Line Test Schedules table was successfully exported to the selected file arwons SG Systems Console User Guide 84 Version 2 23 1 9 Changing IP Line Test Schedules table font 1 Right click the Line Test Schedules table and then click Font 2 Inthe Font dialog box select the Font Font style and Size you want used to format the table text 3 Click OK 23 2 Working with IP Line Test Schedule Entries SG Systems Console enables you to add remove modify line test entries in a line test schedule 1 To modify the line test entries for an existing
67. ine Card information Device Settings Open the Device Settings form for the Sur Gard receiver CPM Status Indicator Displays the status of the CPM A CPM status indicator is shown for the Primary CPM as well as for the Secondary CPM The upper indicator displays the command port connection status Green indicates connected Red indicates Error condition Yellow indicates connecting and Blank indicates disconnected SG Systems Console User Guide Version 2 28 The lower indicator displays the CPM mode Green indicates CPM is active Dark Green indicates CPM is in standby mode Red indicates CPM is in manual mode Yellow indicates CPM mode is unknown SG Systems Console User Guide 29 Version 2 11 Receiver commands The Receiver Widget see section 10 1 provides easy access to a number of commands that can be issued to the connected Receiver 11 1 Setting the date and time manually The Set Date Time command allows you to update the date and time on the Receiver as needed 1 Right click the Receiver Widget and then click Set Date Time You must be logged into SG Systems Console as Admin to set the date time to the Receiver 11 2 Performing a printer test Perform a printer test to verify the Receiver is communicating with Sur Gard Systems Console and all connected printers connected by both serial or parallel ports The printer test result will appear on the Receivers Command Log and will generate a
68. information about SG Systems Console The About SG Systems Console window displays details about the version of SG Systems Console installed 1 Right click the SG Systems Console icon in the notification area and select About SG Systems Console 2 Toclose the About window click OK 28 1 3 Contacting DSC You can easily contact DSC Technical Support by phone or fax You can also send DSC Technical Support your comments or questions e mail Phone 905 760 3000 Fax 905 660 1342 Toll Free 1 800 503 5869 E mail tech dsc com Web www dsc com 28 1 4 One Touch Help One Touch Support creates a zip folder that contains all of the files and logs you select for the any Receiver that requires troubleshooting After the zip folder is created you can send the file to DSC for troubleshooting and assistance Before using DSC One Touch Support ensure all Receivers that require support are connected 1 Right click the SG Systems Console icon in the notification area and select One Touch Support 2 On the support confirmation message click OK 3 Select all files to be included in the support package 4 Click OK SG Systems Console User Guide 98 Version 2 5 When One Touch Support finishes gathering packaging all the selected items a file will be displayed on your desktop with the name SurGard_MMDDYYY zip On the completion message click OK Connect any Receivers that were selected for support Email the file to
69. ing whether the CPM Options table was successfully saved to file This file is now ready to be loaded into the new DRL3 2L The Options Converter can be accessed by right clicking the SG Systems Client icon in the Windows Notification Area and selecting Convert Options SG Systems Console User Guide 92 Version 2 SG Systems Console User Guide Version 2 93 26 SG Systems Console Preferences SG Systems Console exposes a number of preferences that can be changed by the user 1 To access SG Systems Console Preferences right click the SG Systems Console icon in the notification area and select Preferences 26 1 SG Systems Console Client Preferences Client preferences pertain to behaviour of the SG Systems Console Client Client Preferences can be accessed by clicking on the Client tab in the Preferences window The table below describes all available Client preferences Name Description Default Enable Fade Effect Enable fading of Widget windows when displaying or hiding True Maximum host The maximum number of host entries displayed in the login form 5 entries Maximum log size The maximum storage size of log files 1000 Status test toggle Number of seconds to display status text 1 speed Export Table Header Include the header when exporting tables to comma separated True values file Service Proxy preferences can be accessed by clicking on the Service Proxy tab in the Preferences wi
70. ion 9 2 Status Ticker Tape The Status Ticker Tape provides a continuous loop of information about the status of the Receiver It displays information such as e The Receiver s firmware version number e The connection type IP address USB name or Serial Port name e The status of the configured ports CPM Button Bar and Status Indicators The CPM Button Bar provides access to configured Receiver logs that status of the ports The table below describes the ports and their status from left to right if viewing the sample image provided above SG Systems Console User Guide 21 Version 2 Button Description Status Indicators IP Channel i Displays IP Channel status and provides access to IP Options programming and the IP Table editor Clicking the IP Channel button brings up the IP Channel configuration in the Device Settings window Green when network is connected Red if there is a network problem Blank if IP Channel is disabled System I or if status is unknown CMD Displays Command Port connection status and Green when the Console is connected to provides access to the Command Log the Receiver s Command Port Yellow when the Console is connecting Clicking this button opens closes the Command or disconnecting to from the Command Log Widget Port Red when Invalid Command Port configuration Incorrect TPC IP address is selected Incorrect USB device is selected Incorrect unit passwords are ente
71. iver details includes Receiver description changing the Widget background color automatic connection at Console startup date time updates Receiver logging and automatic table backup scheduling 16 2 1 Configuring Receiver description 1 Type a description of the Receiver for example its location in the provided Description text box 16 2 2 Configuring Widget background color The background color of the Receiver Widgets can be color coded to match the colors of the corresponding Receiver display panels for easy identification The Log and Status Widgets associated with a Receiver Widget will all have the same background color Selecting different colors for each Receiver makes it easy to identify which Widget corresponds with which Sur Gard Receiver when multiple Receivers are displayed on a computer screen 1 To change the background color for the Receiver Widget click Change 2 Inthe Color dialog box click a color and then click OK 16 2 3 Configuring automatic connection at startup 1 To make the SG Systems Console automatically connect to a configured Receiver on startup check the Automatically connect to receiver on startup check box 16 2 4 Configuring date and time updates 1 To update the Receiver with the date and time of the computer when the Receiver is connected check the Automatically set Date Time upon connect check box Note It is possible that setting the date time forward on the PC may result in the SG Sy
72. k the SG Systems Console icon in the notification area and select Change Password In the Current Password box type the current password In the New Password box type a new password In the Confirm New Password box type the same new password Click OK The Console will display a message indicating whether the password was successfully changed Oar wn Note The default admin password is adminpass 27 1 2 Changing the User Password Only someone logged in as a SG Systems Console User or Admin can change the User password 1 Right click the SG Systems Console icon in the notification area and then select Change User Password In the Current Password box type the current password In the New Password box type a new password In the Confirm New Password box type the same new password Click OK The Console will display a message indicating whether the password was successfully changed DARON Note The default user password is userpass SG Systems Console User Guide 97 Version 2 28 Getting help You can get information about the using SG Systems Console or for technical issues and support you can contact DSC 28 1 1 Sur Gard Systems Console user guide 1 To display the SG Systems Console user guide right click the SG Systems Console icon in the notification area and select Help To display the Sur Gard Systems Console user guide the computer must have Adobe Acrobat Reader installed 28 1 2 Getting
73. keced eg ee cens ileatiel ste cree a aii 30 11 4 Reset FO OUING AC yc cate ek te ta tel a le ee os eS htels eee ae 30 119 Set LOD Message isr eetere antes seis See steeavenvinaueenst oni eacceeacuee tare aaetd 31 11 6 Resetting the Receiver sci cot iets eB eatnicn de uteed coeds eae evelaeleuelta dente een cduedecr aieteatests 31 AAA S016 OOM caste cis Oa rast ts Pata tin ek tela are sere Oia din Sree ee ae ree da ee 31 11 8 Openinga log filers a abies es eee 31 11 9 Refresh Line Card Table iviicccccccceiessctccteoncanetydackiae seanrinetven taennaneeeeteas aeennoceeeeness 31 12 ELETTA NOG EEEE EE E E ET 32 121 Opening alog a e a E EN E E 32 12 2 Clearing a lO guera e a E A E S 32 12 3 Copying all of the text in a log zu isentehtteneidemtednadddeaette Neneiterie ne inatiien 32 12 4 Copying selected text from a l0g 0 cece eeeeceeeeeee eee eeeeeeensaaeeeeeeeeeeeeessaaaeeeeeees 32 12 5 Changing the font of log text 00 ccecee eee eeececeeeeeeeeeeeeeeeaaeeeeeeeeeeeenessaaaeeeeeees 32 12 6 Downloading logs with the Log BrowWSe ccccceeeseeeeeteeeeeeeeeeeeeeeeenneeeeeeees 32 13 Receiver deb g 0g spareni llores reee le aa u E tea ialuedeneaveaeaatae 34 13 1 TCP IP Connection Receiver debug log ssssssssssserrnessserrsnrrrnnrrsserrrnrrnnnsssee 34 13 2 Serial Connection Receiver debug log sssssessssssssrrrnrrsserernrrrnnnrssrrrrrrrnnnesee 35 14 Receivef Statusen iei r p EE ues a e EE aE E A EAEE e REEE Tada 36 SG Systems Co
74. le E Automatically backup AHS table s I Weekly every Sunday 12 00 00 AM Weekly every Sunday 12 00 00 AM 1 8 Line Tests Schedules Results V 8 Configuration Tree Configuration Status Bar Apply Close Heip Toggle Button Button Button Configuration Tree Displays all available configuration pages Clicking on a particular item in the tree will display the associated configuration page Configuration Tree toggle Displays Hides the Configuration Tree Status bar Displays Receiver information such as Receiver type and port connection statuses Apply button SG Systems Console User Guide 37 Version 2 Applies any configuration modifications Close button Closes the Device Settings window Help button Opens this SG Systems Console user guide 15 2 Opening the Device Settings window 1 To open the Device Settings window right click the Receiver Widget and select Device Settings SG Systems Console User Guide Version 2 38 16 Configuring the Receiver The Receiver configuration is accessible via the Device Settings window see section 15 The Receiver configuration includes general details and e mail alert settings 16 1 Accessing Receiver configuration 1 Right click the Receiver Widget and then click Device Settings 2 Inthe Device Settings window Configuration Tree select the Receiver name 16 2 General Receiver Details General Rece
75. lick SG Systems Console Click Remove On the remove program confirmation message click Yes The status screen opens and displays the progress of the program s removal On Windows Vista and Windows 7 systems a User Account Control dialog may be displayed asking to Cancel or Allow the removal In order to proceed with removal Allow must be selected Toremove all SG Systems Console data files click Yes at the Confirm SG Systems Console Data Delete prompt To keep these files click No The screen closes automatically when the removal is complete SG Systems Console User Guide 12 Version 2 7 The SG Systems Console Server Monitor The SG Systems Console Server Monitor is installed as a Windows service and will automatically start when Windows is booted and run in the background as long as Windows is running It can be started manually if required by double clicking the shortcut SG Systems Console Server Monitor on the desktop 7 1 Windows Taskbar and Notification Area When running a SG Systems Console Server Monitor icon will appear in the Windows Notification Area You can interact with SG Systems Console Server Monitor by right clicking on the icon and selecting an option from the menu provided This icon is used to access application specific operations such as starting and stopping the server If the SG Systems Console Client icon is not visible it is possible that Windows has automatically hidden it You can configure Wind
76. licking the Set button sets the debug flags to the connected Receiver Get button Clicking the Get button retrieves the debug flags from the connected Receiver and updates the Debug Flag list SG Systems Console User Guide 34 Version 2 13 2 Serial Connection Receiver debug log When connected via Serial the Debug Log Widget for a Sur Gard System II System III or System IV Receiver configuration will look like the following 11 02 17 13 36 13 11 02 17 13 36 13 11 02 17 13 36 13 11 02 17 13 36 13 11 02 17 13 36 13 11 02 17 13 36 13 SW Version VHDL Version Max Accounts Console MAC Console IP WAN MAC Debug Command Text Box Debug Command text box The Debug Command text box allows you to input debug commands to be sent to the connected Receiver SG Systems Console User Guide Version 2 2 02 01 005 chksum 09858673 pass 13 2 00 01 003 1536 1536 00 03 4F 14 03 AL 20 0 200 2 255 255 0 0 UP 100 Mbps 00 03 4F 14 03 A0 35 14 Receiver status The Status Widget displays read only information about the Receiver including The last time the status information was updated CPM connection status Printer details Automation details UPS details POTS channel status System only IP channel status Product Id Receiver status details will automatically refresh every 25 seconds 1 To display Receiver status right click the Receiver Widget and select Status 14 1 Refreshing status 1 To
77. line test schedule click on the line test schedule tree item in the Device Settings window s Configuration Tree under IP Line Tests gt Schedules 23 2 1 Adding an entry to an IP Line Test Schedule Click New or right click the table and select New In the Remote IP box enter the IP Address of the linecard In the Remote Port box type in the IP port of the linecard In the Description box type in a description for the IP line test Enable Disable the entry by checking un checking the Enabled checkbox The Local IP and Local Port boxes allow you to specify the IP Address and Port from the SG Systems Server PC that you would like to use to transmit the IP line test If you have multiple network interface cards you may need to specify which to use Click OK 8 The new IP line test entry will be displayed and selected in the IP line test schedule entries table DOT EO O The new entry will be displayed in green until the IP Line Test Schedule is applied to the Receiver Configuration 23 2 2 Editing an existing IP Line Test Schedule entry 1 Select the entry to be edited 2 Right click the table and select Edit 3 Inthe Line Test Entry window edit the Remote IP Remote Port enable disable checkbox Local IP and Local Port 4 Click OK The modified entry will be displayed in red until the IP Line Test Schedule is applied to the Receiver Configuration 23 2 3 Deleting an existing IP Line Test Entry You
78. load progress When the file upload is complete the Receiver will automatically reset itself 5 On the information box click Done 6 Click Done If the unit has been configured to log uploads the firmware update will be logged 19 3 Registering Code Files The Registered Code Files dialog lists files that have been registered for the purpose of performing a firmware code upload In the Registered Code Files dialog box select New On the Open dialog box locate and select the firmware file you want to register Click Open A message will prompt you that the code file was successfully registered with the server Click OK The firmware file will be listed in the Registered Code Files dialog box AO N Do SG Systems Console User Guide 59 Version 2 20 Configuring POTS Channel SG Systems Console provides access for reviewing and changing POTS Channel Options and reviewing and updating POTS Channel Profiles Currently the POTS Channel is not available on Sur Gard System II Receiver configurations You must be logged into SG Systems Console as Admin to configure the POTS Channel 20 1 Accessing POTS Channel configuration 1 To access POTS Channel configuration right click the Receiver Widget and select Device Settings 2 Onthe Receiver Configuration window in the Configuration Tree select the POTS Channel under the Channels tree item 20 2 Working with POTS Channel Options The POTS Channel Options t
79. ly retrieved from the connected Receiver 17 6 12 Setting AHS table changes to the Receiver To apply AHS table changes to the Receiver they must be set to the Receiver To set the AHS table to the Receiver the Console must be connected to the Receiver s Command Port 1 Click Set or right click the table and select Set 2 On the overwrite warning message click Yes 3 The Console will display a message indicating whether the AHS table was successfully set to the connected Receiver 17 6 13 Saving the AHS table to file The AHS table can be saved to a file The file can be saved in a AHS data file ahs or XML file xml format Note To reduce potential file size it is recommended that you use the AHS data file format ahs Right click the AHS table and select Save On the Save as dialog box select a destination folder In the File Name box type a descriptive name Click Save The Console will display a message indicating whether the AHS table was successfully saved to the selected file OVE ON 17 6 14 Loading an AHS table from file The AHS table can be loaded from a saved file Loading an AHS table can be used to restore a previous configuration or to configure a replacement Receiver AHS configuration files from the System III console may be loaded and converted to SG System console file formats SG Systems Console User Guide 51 Version 2 Right click the AHS table and select Load 2 If
80. mber of records displayed the total number of records and the maximum number of records that the Account table can store 8 To display all records click Reset 21 3 5 Adding a record to Account table The Account table has a maximum size New records will only be added if there is space available in the table 1 Click Add or right click the table and select Add 2 Inthe Account Table Record window type in the Account and Encryption Key into the provided text boxes 3 Click OK 4 If connected to the Command Port and IP Channel port is configured user will be prompted to immediately apply the new record to the connected Receiver Answering No will defer the update until later 5 The new record will be displayed and selected in the IP table The new record will be displayed in green until the Account table is set to the connected Receiver or saved to file To set the entire Account table to the Receiver please see section 21 3 10 21 3 6 Editing an existing Account table record The Account table allows for editing existing records 1 Select the record to be edited 2 Right click the table and select Edit SG Systems Console User Guide 71 Version 2 3 Inthe Account Table Record window set the Encryption Control value to either On or Off for accounts of Type IP comm or GPRS comm For all other types type the Encryption Key into provided text box 4 Click OK 5 If connected to the Command Port and IP Ch
81. message over the Printer port 1 Right click the Receiver Widget and then click Printer Test You must be logged into SG Systems Console as Admin to perform a printer test 11 3 Resetting Fallback By default automation is connected through TCP IP If the TCP IP connection fails automation connects through the serial port If the serial port connection fails automation switches to manual mode where all alarms are acknowledged on the unit A unit s current automation connection is displayed on the SG Systems Console screen in the unit s Status field Resetting the fallback resets the fallback mode of the Sur Gard Receiver to TCP IP the beginning of the list so that the system can follow the automation connection process as necessary Fallbacks generate a Printer log message 1 Right click the Receiver Widget and then select Reset Fallback You must be logged into SG Systems Console as Admin to reset the fall back 11 4 Reset Redundancy Resets the primary secondary CPM redundancy placing the primary CPM back into the active state This feature is only available for System III and System IV receivers SG Systems Console User Guide 30 Version 2 11 5 Set LCD Message Provides a mechanism to set the text on the Primary and Secondary LCD screens This feature is only available for System III and System IV receivers 11 6 Resetting the Receiver A Receiver may need to be reset in order to apply certain options
82. mplete or partial phone number 2 To find the next phone number that matches the search criteria click Next 17 6 6 Adding a record to AHS table The AHS table has a maximum size New records will only be added if there is space available in the table 1 Click New or right click the table and select New 2 Inthe Phone Number box type the phone number SG Systems Console User Guide 49 Version 2 3 From the Handshake drop down list select a handshake 4 Click OK 5 The new record will be displayed and selected in the AHS table The new record will be displayed in green until the AHS table is set to the connected Receiver or saved to file 17 6 7 Editing an existing AHS table record The AHS table allows for editing existing AHS records Only the Phone and Handshake values can be changed 1 Select the record to be edited 2 Right click the table and select Edit 3 Inthe AHS Record window edit the Phone and or select a new handshake value from the dropdown provided 4 Click OK 5 To set the modified record s to the connected Receiver please see section 17 6 12 The changed record will be displayed in red until the AHS table is set to the connected Receiver or the saved to file 17 6 8 Deleting a record from AHS table You can select one or multiple records to delete 1 Select the record or records to be deleted 2 Click Delete or right click the table and select Delete 3 On the deletion war
83. ndow The table below describes all available Service Proxy preferences Name Description Default Proxy keep alive Number of seconds between proxy keep alive messages 300 interval Log Cache Length The maximum number of entries cached for each receiver log 500 26 2 SG Systems Console Server Monitor Preferences Server preferences apply to the interaction between SG Systems Console Server Monitor and Sur Gard Receivers Common Server preferences can be accessed by clicking on the Basic tab in the Preferences window WARNING Changing server preferences will have an effect on how the SG Systems Console interacts with connected Sur Gard Receivers and could adversely affect performance This is an advanced feature to be used only with the assistance of Sur Gard Technical support SG Systems Console User Guide 94 Version 2 The table below describes available Basic server preferences Name Description Default Server Port Server IP Port 9000 Command Retry Number of times a command should be re sent 2 Attempts Command Timeout Number of seconds to wait for a command response from the 10 connected Receiver IP Channel Timeout Number of seconds to wait for a IP Channel response from the 90 connected Receiver Port Keep Alive Number of seconds between port keep alive messages 25 Interval Re connect Delay Number of seconds to wai
84. ne Test Schedule Entry table can be saved to a file The file will be saved with the extension xml Right click the Line Test Schedule Entry table and select Save Schedule Entries On the Save as dialog box select a destination folder In the File Name box type a descriptive name Click Save The Console will display a message indicating whether the Line Test Schedule Entry table was successfully saved to the selected file Ore Ne 22 2 6 Loading a Line Test Schedule Entry table from file The Line Test Schedule Entry table can be loaded from a saved file Loading a Line Test Schedule Entry table can be used to restore a previous configuration or to configure a replacement Receiver 1 Right click the Line Test Schedule Entry table and select Load 2 If there are any changes to the Line Test Schedule Entry table the Console will ask if it is okay to discard all changes Click Yes 3 On the Open dialog box locate and select the Line Test Schedule Entries file you want to load 4 Click Open 5 The Console will display a message indicating whether the Line Test Schedules Entries table was successfully loaded from the selected file 6 To apply the changes to the Receiver Configuration click Apply 22 2 7 Printing Line Test Schedule Entry table 1 Right click the Line Test Schedule Entry table and then select Print 2 On the Print dialog box select the appropriate printer and then click OK SG Systems Console User Guide
85. nect and then select Disconnect 9 5 Deleting a Receiver configuration There are times when you may need to delete a configuration such as if the name is incorrect 1 To delete a configuration right click the SG Systems Console icon in the notification area point to Delete an existing configuration and then select the Receiver configuration you want to delete 2 On the deletion confirmation message click Yes 3 On the message that asks if you want to delete the log files associated with that configuration to delete the files click Yes 4 On the Receiver configuration deletion was successful message click OK SG Systems Console User Guide 19 Version 2 10 Working with Widgets Information for configured Receivers is displayed in widgets Widgets can be resized moved and docked with other widgets of the same Receiver SG Systems Console retains the last widget layout When you open a configured Receiver the widgets will be displayed in the same layout as when you closed the application 10 1 Receiver Widget The Receiver Widget displays details for all connected and configured receivers and CPMs It provides access to display logs detailing all communication between SG Systems Console and the connected receivers The Receiver Widget also provides access to all commands to configure and modify the receivers and CPMs A typical Sur Gard System II Receiver Widget is shown below Close Hide Title Bar Button Ni L Button
86. ning message click Yes 17 6 9 Clearing AHS table 1 To clear the entire AHS table right click the table and then select Clear 2 On the warning message click Yes This action does not clear the AHS table from the connected Receiver In order to clear the Receiver s AHS table Set see section 17 6 12 an empty AHS table to the connected Receiver 17 6 10 Setting Call Block The handshake type 99 is for call block When a record is changed to have a call block that change is automatically set on the Receiver 1 Select the record or records to be call blocked 2 Click Call Block 3 On the call block warning message click Yes 4 On the confirmation message click OK SG Systems Console User Guide 50 Version 2 Setting Call Block on one or more selected AHS records immediately sets the changes to the selected AHS records to the connected Receiver There is no need to explicitly Set see section 17 6 12 the AHS table to the connected Receiver 17 6 11 Getting AHS table from the Receiver SG Systems Console can retrieve the AHS table stored on the Receiver To get the AHS table from the Receiver the Console must be connected to the Receiver s Command Port 1 Click Get or right click the table and select Get 2 If there are any changes to the AHS table the Console will ask if it is okay to discard all changes Click Yes 3 The Console will display a message indicating whether the AHS table was successful
87. ns The Status bar displays the number of records displayed the total number of records and the maximum number of records that can be stored in the AHS table 17 6 2 Accessing AHS table 1 Right click the Receiver Widget and select Device Settings 2 On the Device Settings window with the CPM you want to configure selected in the Configuration Tree click the AHS tab 17 6 3 Sorting AHS table records The AHS Table can be sorted in alphabetic and reverse alphabetic order by Phone Created and Last Use 1 To sort the records click the column heading of the column by which you want to sort the table 17 6 4 Filtering AHS table 1 To filter the table by phone number in the Phone Number box type the complete or partial phone number 2 To filter table by records created in a particular date range use the Date Created From and To calendars to select a range 3 To filter the table by the last time a phone number was used use the Last Use From and To calendars to select a range 4 To filter the table by handshake type in the Handshake field select a handshake from the drop down list 5 Click Filter The status bar will display the number of records displayed the total number of records and the maximum number of records that the AHS table can store 6 To display all records click Reset 17 6 5 Searching for a phone number in AHS table 1 To find a phone number in the Search by phone number box type the co
88. nsole User Guide 2 Version 2 14 1 Refreshing status set se FN ea Ae Ud dee aac idea es Ae cgaah dene 36 14 2 Setting auto refresh interval ceccscccccds tared eects eee dees eae rate ede 36 15 Devige SO MGS sade oot sehen octet cps a tetanic ea vgtad Ceca aetna veal ceva dence a cena 37 15 1 Reviewing the Device Settings WINdOW cccceeeeeeeeeeteeeeeeeeeeteeeeenteeeeeeees 37 15 2 Opening the Device Settings WINGOW ccceeeeeeeeeeeeceeeeeeeeeeeeseesnaeeeeeetees 38 16 Configuring the Receiver 222 ine ee eared eh eee ec eae eae eae 39 16 1 Accessing Receiver configuration ceeeeceeeeeeeeee eee eeeeeeeeeeeeeeeeeeeeeeennaneeeeeees 39 16 2 General Receiver Details cccccccceeeeeeeeececeeeeeeeeeeeeeeesaaeeeeeeeeeeeennesaaaeeeeeees 39 16 3 Configuring E mail NGUiGaloniszcsscecksteteasidedshedinndidetheNeasdendeoadded 41 16 4 Receiver Information sisi ccccc dds ta deeterieetaees suche ade en eases 42 16 5 Applying Receiver configuration ChANQES cccccceeeeeeseeeeeeeeeeeteeeeesneeeeeeees 42 17 Configuring the CPM af 2 on ta ech etal ats in ts ee aide eh Genk a Gen tek Geta 43 17 1 Accessing CPM Configuration sic isxicic cccvccinsesylsieaccvisavacsviseectvieiveeayis iacetieeacees 43 17 2 Configuring CPM Connection details ccccccceeeeeeeeeeeceeceeeeeeeeeeeeensaaeeeeeeees 43 17 3 Reviewing CPM status fc 8 beets deeds Oa thetee wr seahile bath nenenedesidns rest eseybateh vedic ae eeane
89. nt Table 2 System II only tab If SG Systems Console is connected to the Command Port the IP Channel port is configured and the IP Channel password matches the one programmed in the Receiver default is CAFE the Console will automatically retrieve the selected Account table from the receiver when the user switches to the corresponding tab 21 3 3 Sorting Account table records The Account table can be sorted in numeric and reverse alphabetic order by IP Address MAC Address Encrypted status Supervised status or Present status SG Systems Console User Guide 70 Version 2 1 To sort the records click the column heading of the column by which you want to sort the table 21 3 4 Filtering Account table 1 To filter the table by account number in the Account box type the complete or partial phone number 2 To filter the table by IP address in the IP Address box type the complete or partial IP address 3 To filter the table by encrypted or unencrypted accounts from the Encrypted drop down list select True or False 4 To filter the table by supervised or unsupervised accounts from the Supervised drop down list select True or False 5 To filter the table by accounts that are present or not present from the Present drop down list select True or False 6 To filter the table by transmitter type from the Type drop down list select the appropriate transmitter type 7 Click Filter Note The status bar will display the nu
90. ntext menu can be accessed by right clicking inside the widget Refresh Forces the status display to refresh Set auto refresh level Select the automatic status refresh interval Font Select the font for the status display 10 4 Line Cards Widget The Line Cards Widget is used to display Line Card status information This widget is available only for System III and System IV receivers H System III Line Cards a a 8 84 ose DRLx 2L POTS IP CPM Status Linecard Linecard Linecard Indicator Title bar Displays the Receiver name the Line Cards Widget is associated with followed by the words Line Cards Pressing and holding the mouse button down on the Title Bar allows you to reposition the Widget Hide button Clicking the Hide button hides the Line Cards Widget To show the Line Cards Widget again use the parent Receiver Widget s context menu Primary Shelf Displays the status of the Line Cards in the Primary Shelf SG Systems Console User Guide 27 Version 2 Secondary Shelf Displays the status of the Line Cards in the Secondary Shelf Line Card Status Indicators The Line Card Status Indicators provide Line Card status information as well as access to Line Card configuration options Hovering the mouse over a Line Card status indicator will display a tooltip containing the Shelf Number Slot Number Version Status Line Card Type IP Address and MAC Address for that particular Line Card The
91. o install SG Systems Console for all users click Everyone or to install the program for your use only click Just me Click Next On the Confirm Installation screen click Next to start the installation On Windows Vista or Windows 7 systems a User Account Control dialog may be displayed asking to Cancel or Allow the install In order to proceed with installation Allow must be selected SG Systems Console will install On the Installation Complete message click Close A SG Systems Console Server Monitor shortcut is displayed on the desktop Systems Console Server Options dialog will be displayed This allows you to configure the Server IP Port add a Windows Firewall Exception and configure the default Administrator and User passwords Check Add Windows Firewall Exception to have SG Console installer automatically add an exception to the Windows Firewall for the Server IP Port SG Systems Console Server Options Server Port The Server IP Port Default is 9000 Valid ranges 1024 65535 Add Windows Firewall Exception Check to have SG Console installer automatically add an exception to the Windows Firewall for the Server IP Port Default Administrator Password Sets the default Administrator Password Default User Password Sets the default User password SG Systems Console User Guide Version 2 2 SG Systems Console Server Options A SG Systems Console Server Options SUR GARD
92. o multiple line cards they must be of the same type Selecting a line card will disable line cards of a different type Selected line cards are highlighted green Line Card Selector alia Ae 2 l ILI SRR eeoe08 3 DRL3 line cards selected Clear 2 Select the desired file type from the File Type dropdown list 3 On the File box click the browse button 4 On the dialog box locate and select the appropriate file 5 Click OK 6 Click Set The SG Systems Console will display a dialog indicating the file upload progress When the file upload is complete the Receiver will automatically reset itself On the information box click Done 8 Click Done SG Systems Console User Guide 58 Version 2 19 Uploading code The Code Upload feature allows you to install firmware to the Receivers CPM and or Channel s You must be logged into SG Systems Console as Admin to perform code uploads 19 1 Accessing Code upload 3 Right click the Receiver Widget and select Configure 4 On the Receiver Configuration window select Code Upload in the Configuration Tree 19 2 Performing a code upload 1 On the Code File box click the browse F button 2 On the Registered Code Files dialog box locate and select the appropriate firmware file If there are no files available see Registering Code Files 3 Click OK 4 Click Upload The SG Systems Console will display a dialog indicating the file up
93. of configuration instructs the Console to connect to the receiver s debug port only i e no commands can be executed against the receiver with this type of configuration and be used to monitor the receiver s debug traffic 2 Type aname for the Receiver 3 To change the background color of the Receiver Widget click Change select a color and then click OK 4 Optionally select whether the Console should automatically connect to the receiver upon startup 5 Click Next 9 1 2 Step 2 CPM Setup 1 To configure the CPM for a TCP IP connection in the IP Address box type the IP Address of the CPM When TCP IP is selected the Port number will be displayed Or To configure the CPM for a USB connection in the USB Name box from the drop down list select the USB name 2 Inthe Command area select the appropriate port connection 3 To connect the Printer port click the Printer check box and then select the connection option To configure serial connection options click the serial Settings button Note For serial Printer connections the recommended Handshake setting is RTS Hardware SG Systems Console User Guide 17 Version 2 4 To connect to the Debug port click the Debug check box and then select the connection option To configure serial connection options click the serial Settings button Note For serial Debug connections the recommended Handshake setting is None Note The default Debug port can b
94. opening the Device Settings window the Sur Gard Receiver must be plugged into the computer via USB cable prior to 1 Click on the Connection tab 2 On the Connection tab to configure the CPM for a TCP IP connection in the IP Address box type the IP Address Port numbers are displayed Or SG Systems Console User Guide 43 Version 2 To configure the CPM for a USB connection in the USB Name box from the drop down list select the USB name In the Command area select the appropriate port connection To connect to the Printer port click the Printer check box and then select the connection option To configure serial connection options click the Serial Settings button Note For serial Printer connections the recommended Handshake setting is RTS Hardware To connect to the Debug port click the Debug check box and then select the connection option To configure serial connection options click the Serial Settings button Note For serial Debug connections the recommended Handshake setting is None Note The default Debug port can be restored by right clicking on the respective text box and selecting Restore default To connect to the IP Table port click the IP Table check box and then select the connection option Note The default IP Table port can be restored by right clicking on the respective text box and selecting Restore default To change the Main Password type in a new password into pro
95. ows to always show the icon by changing the setting in the Windows Notification Area customization Refer to Windows Help and Support documentation for more information Right clicking on the SG Systems Console Client icon will access the main menu Main Menu Server Status Indicates the Server Status Running or Stopped Server Start Starts the Server Monitor Stop Stops the Server Monitor Preferences Change the application preferences See Preferences About Open the About dialog See Getting information about SG Systems Console Exit Exit the application 7 2 Shutting Down SG Systems Console Server Monitor Shutting down SG Systems Console Server Monitor closes the Server Monitor application Shutting down SG Systems Console Server Monitor will NOT shut down the server itself 1 Right click the SG Systems Console Client icon in the notification area and the click Exit 2 Console may ask the user to confirm server shutdown 3 On the confirmation click Yes 8 The SG Systems Console Client SG Systems Console Client is a Windows application that interacts with the SG Systems Console Server Monitor to provide access to Receiver options update firmware view CPM status and download logs 8 1 Opening SG Systems Console Client 1 On the desktop click the shortcut SG Systems Console Client SG Systems Console User Guide 13 Version 2 2 If the Console is being started for the first time the Ch
96. played click Refresh SG Systems Console User Guide 44 Version 2 17 4 Working with CPM Options The CPM Options table allows you to change CPM Option values and then program these changes to the connected Receiver 1 To access the CPM Options table click on the Options tab The table below describes the columns displayed on the CPM Options table Column Description Displays the options number that corresponds to the Receiver s functional specifications Name Displays a text description of the option that is determined by the unit Default Value Displays the default value for each option Fields in this column cannot be changed Value Displays the actual option selected for the unit If the default value is selected for the option a box will surround the field Only valid values can be entered i e hexadecimal characters 0 9 A F Description Describes the option 17 4 1 Switching between Basic and Advanced view By default the CPM Options table is displayed in Basic view The Advanced view will display all available CPM Options WARNING The Advanced view exposes reserved CPM Options Changes to CPM Option values in the Advanced view are not checked for validity This is an advanced feature to be used only with the assistance of Sur Gard Technical support 1 To switch between Basic and Advanced view click the corresponding radio button When in the Advanced view all option
97. r and Notification Ar a cccccecceeeeeeeee eee eeeeeeenteeeeeeeeeeteee 14 Closing SG Systems Console Cli nt ceeeecccceceee eee eeeeeeeeaeeeeeeeeeeeeeencaaaeeeeeeeeenenas 16 9 Adding Removing Receiver Configurations c ccccceeeeeeeeeeenneeeeeeeeeeeeeesnneeeeeeees 17 9 1 Creating a new configuration using the wizard c cccceeeeeeeeeeeetteeeeeeeeeeteeee 17 9 2 Displaying a configured Receiver ccccceeeeeeeeeeeeteeeeeeeeeeeeeesseaeeeeeeeeeeneneas 18 9 3 Connecting SG Systems Console to a configured Receiver 18 9 4 Disconnecting a configured Receiver from SG Systems Console 006 19 9 5 Deleting a Receiver Configuration cccccceeeeeeessenceeeeeeeeeeeeeeseeeeeeeeeeeeteneas 19 10 Working with Widgets ssnin eigen tierce err abe E E AE see 20 10 4 Receiver Widget i nssnioionrahii honan a a r a RNE 20 10 2 LOG Widgetesr a a A cea A tau eauecataeeeas 23 10 3 Status WV IQEC Tis aa Ae Sta cc A a ere tg Cee uted eau nas ceiatee ceaatee ae atcaunecarted 26 104 Line Cards WOON ciel ata idaaadt nia cieehnicaeseGe nite ca wen 27 11 Receiver COMMANGS acc facets e tate sc darereiicece lo aaneisiacer se skeisieameanweaenause 30 11 1 Setting the date and time manually ec cccceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeseaeeeeeeeees 30 11 2 Performing a printer 16S xcrets cc irc hace aie ncantinc om cedr ga ienbaontivgeadens hence sete 30 1133 Resetting Fallback sssi ciss cece yes gde
98. r right click the table and select New In the Phone Number box the phone number In the Description box type in a description Click the Alarm String button to build an alarm string Enable Disable the entry by checking un checking the Enabled checkbox Click OK The new line test entry will be displayed and selected in the line test schedule entries table NOaRWN The new entry will be displayed in green until the Line Test Schedule is applied to the Receiver Configuration 22 2 2 Editing an existing Line Test Schedule entry 1 Select the entry to be edited 2 Right click the table and select Edit 3 Inthe Line Test Entry window edit the Phone Description Alarm String by clicking the Alarm String button enable disable checkbox 4 Click OK SG Systems Console User Guide 77 Version 2 The modified entry will be displayed in red until the Line Test Schedule is applied to the Receiver Configuration 22 2 3 Deleting an existing Line Test Entry You can select one or multiple entries to delete 1 Select the entry or entries to be deleted 2 Click Delete or right click the table and select Delete 3 On the deletion warning message click Yes 22 2 4 Clearing the Line Test Schedule Entry table 1 To clear the entire Line Test Schedule Entry table right click the table and then select Clear 2 On the warning message click Yes 22 2 5 Saving the Line Test Schedule Entry table to file The Li
99. r the line test Enable disable the line test by checking un checking the Enabled checkbox To add remove or modify line test schedule entries see section 22 2 DRN 22 1 4 Saving the Line Test Schedules to file The collection of Line Test Schedules can be saved to a file The file will be saved with the extension xml Right click the Line Test Schedules table and then select Save On the Save as dialog box select a destination folder In the File Name box type a descriptive name Click Save The Console will display a message indicating whether the collection of Line Test Schedules was successfully saved to the selected file oP OS 22 1 5 Loading a Line Test Schedules collection from file A collection of Line Test Schedules can be loaded from a saved file Loading a collection of Line Test Schedules can be used to restore a previous configuration or to configure a replacement Receiver 1 Right click the Line Test Schedules table and select Load Schedule s 2 If there are any changes to the any existing line test schedules the Console will ask if it is okay to discard all changes Click Yes 3 On the Open dialog box locate and select the Line Test Schedules file you want to load 4 Click Open 5 The Console will display a message indicating whether the collection of Line Test Schedules was successfully loaded from the selected file 22 1 6 Printing Line Test Schedules table 1 Right click the Line Test Sched
100. ration or to configure a replacement Receiver 1 Right click the Options table and then click Load 2 If there are any changes to the IP Channel Option table the Console will ask if it is okay to discard all changes Click Yes 3 On the Open dialog box locate and select the IP Channel Options file you want to load 4 Click Open 5 The Console will display a message indicating whether the IP Channel Option table was successfully loaded from the selected file 6 To set the loaded IP Channel Options to the connected Receiver please see section 21 2 4 21 2 7 Printing IP Channel Options 1 Right click the Options table and then select Print 2 On the Print dialog box select the appropriate printer and then click OK 21 2 8 Print previewing IP Channel Options 1 Right click the Options table and select Print Preview 21 2 9 Exporting IP Channel Options The IP Channel Options table can be exported to a comma separated value csv file The file will be saved to a folder and with a file name you select Right click the Options table and then select Export On the Save As dialog box select a destination folder In the File name box type a descriptive name for the file Click Save The Console will display a message indicating whether the IP Channel Options table was successfully exported to the selected file OP Oh gt SG Systems Console User Guide 69 Version 2 21 2 10 Restoring default IP Channel Option val
101. red in the CPM Connection Configuration Blank when the Console is disconnected from the Command Port PRINT Displays Printer Port connection status and Green when the Console is connected to provides access to the Printer Log the Receiver s Printer Port Yellow when the Receiver is connecting Clicking this button opens closes the Printer or disconnecting to from the Receiver s Log Widget Printer Port A red dot is displayed when the Receiver is physically disconnected Receiver is connected using the wrong port number A grey dot is displayed when the Receiver is disconnected A black dot is displayed when the Receiver is not configured DEBUG Displays Debug Port connection status and Green when the Console is connected to provides access to the Debug Log the Receiver s Debug Port Yellow when the Receiver is connecting Clicking this button opens closes the Debug or disconnecting to from the Receiver s Log Widget Printer Port Blank when the Console is disconnected Please note The Debug button indicator is only from the Command Port displayed if the Debug Port is enabled in the CPM Connection Configuration LINE Displays Line Test status and provides access Green when a line test is in progress TEST to the current line test progress and or line test Blank when there is no line test in configuration Clicking this button when a line test is in progress opens closes the Line Test Progress window Clicking this button when a lin
102. rrent options set on the CPM lets you set new option settings and populate the Options table with the current CPM options Connection Set connection details including connection type ports and passwords Status Read only details including the status of the connection status automation settings and UPS AHS Work with AHS records including filtering and sorting the table adding and deleting records and setting changes to the CPM Note The AHS table is only available on System Info Displays CPM information such as Version Productld ProductType and Encryption 17 1 Accessing CPM Configuration 1 To configure a CPM right click the Receiver Widget and select Device Settings 2 On the Device Settings window in the Configuration Tree select the CPM you want to configure 17 2 Configuring CPM Connection details The connection type will determine which ports are available The table below describes the ports Port Description Command The Command port cannot be disabled The Command port is used by the SG Systems Console to issue commands to the Receiver and gets responses from the Receiver Printer The Printer port is an output port It is used to receive messages from the Receiver Debug The Debug port is an output port It is used to receive debug messages from the Receiver IP Channel The IP Channel is used to get and set the IP options and the account table When configuring a USB connection before
103. s set to the Receiver 2 To apply the changes to the Receiver click Set 3 If the confirmation message is displayed click OK Or If any of the modified options require the Receiver to be reset before they take effect a warning message will appear stating that the Receiver will have to be reset once the options are applied On the message click Yes to proceed with the Set SG Systems Console will apply the changes and then reset the Receiver All existing connections to the Receiver will be disconnected SG Systems Console will automatically attempt to reconnect every 45 seconds until it has been reconnected to the Receiver SG Systems Console User Guide 68 Version 2 21 2 5 Saving IP Channel Options to file The IP Channel Option table can be saved to a file The file can be saved in an Account Table data file acct or XML file xml format Note To reduce potential file size it is recommended that you use the Account Table data file format acct Right click the Options table and then select Save On the Save as dialog box select a destination folder In the File Name box type a descriptive name Click Save The Console will display a message indicating whether the IP Channel Option table was successfully saved to file OV PO Nee 21 2 6 Loading IP Channel Options from file The IP Channel Options table can be loaded from a saved file Loading an options file can be used to restore a previous configu
104. s that follow 1 To configure e mail notification right click the Receiver Widget and then click Device Settings 2 On the Device Settings window with the Receiver name selected in the Configuration Tree click the E mail tab 3 To set the SMTP server details in the Host Name or IP Address box type the host name or IP address of the SMTP server In the Port Number box type the port number In the Username box type the user name In the Password box type the password that is specific to the e mail account The password will display as dots 7 To set the Default e mail options in the From Address box type the sender s email address 8 Inthe From Friendly Name box type a name that will clearly identify the sender 9 Inthe To Address box type the recipient s email address 10 In the To Friendly Name box type a name that will clearly identify the recipient 11 In the Subject Base box type words that will identify the content of the email the subject base is the beginning of the email notification s subject line 12 Under E mail Alerts click the events for which you want to be notified 13 Click Apply 14 Click Close Oo 16 3 1 Copying From Another Receiver Configuration SG Systems Console provides the ability to copy email notification settings from another receiver configuration For more detailed information see the procedures that follow 1 To copy e mail notification from another receiver config
105. st Result Entry table was successfully exported to the selected file arwn 22 4 7 Deleting a Line Test Result You can select one or multiple Line Test Results to delete 1 To delete a Line Test Result select the Line Test Result on the Line Test Result Summary table and click Delete or right click the table and select Delete 2 On the confirmation message click Yes 23 IP Line Tests SG Systems Console 2 includes the ability to perform IP line tests on the connected Receiver IP Line tests are a new type of line test used to verify the network connection to an IP line card and are defined through a set of one or more line test schedules SG Systems Console enables adding removing and modifying line test schedules scheduling of line tests to automatically run in the background at a specified time and manages all line test results Line tests are only available on Sur Gard System IIl and System IV Receiver configurations SG Systems Console User Guide 82 Version 2 23 1 Working with IP Line Test Schedules Before a line test can be executed an IP line test schedule must be defined SG Systems Console enables you to create and manipulate line test schedules 1 To access line test schedule configuration right click the Receiver Widget and select Device Settings 2 On the Device Settings window select Schedules under the IP Line Tests item in the Configuration Tree You must be logged into SG Systems Console as Adm
106. stems Console Client application session becoming disconnected from the Server If this occurs simply reconnect as described in Section 9 3 SG Systems Console User Guide 39 Version 2 16 2 5 Configuring logging For each Receiver a set of logs can be created that capture the use activity and communication between the Receiver and Sur Gard Systems Console Each log type tracks a particular set of information Log Description Command Logs all communication between the Sur Gard Systems Console to the Receiver including commands sent to the unit and whether the commands were accepted Printer Logs messages detailing unit activity For example a failure of the IP Table port Debug Logs debug messages generated by the Receiver Upload Logs all firmware updates sent to the Sur Gard Systems Console Error Logs all communication errors between the Sur Gard Systems Console to the Receiver For example a bad packet is received or a cable is disconnected Line Test Logs all line test commands and results Each log file has a maximum size the default maximum size is 2048 kilobytes Once the size limit is reached the log file is closed and a new log file is created 1 Under Logging select as many log type check boxes as required 2 Inthe Max log file size KB box type a new file size if necessary 3 To change the default log file destination folder next to Log file location click Browse 4 Locat
107. stems Console as Admin to work with the DNIS table 17 7 1 Reviewing DNIS table The table below describes the columns displayed on the DNIS table SG Systems Console User Guide 52 Version 2 Column Description Type Available if Caller ID DNIS Combined is selected Indicates whether the record information applies to Caller ID or DNIS CID DNIS Displays the phone numbers Convert Data Displays the phone number that the Caller ID DNIS should be converted to for that profile number Note This option is only available when Caller ID DNIS is selected Profile Displays the channel profile number associated with the selected entry Comment Displays a comment about record The Status bar displays the number of records displayed the total number of records and the maximum number of records that can be stored in the AHS table 17 7 2 Accessing DNIS table 1 Right click the Receiver Widget and select Device Settings 2 On the Device Settings window with the POTS Channel you want to configure selected in the Configuration Tree click the DNIS tab 17 7 3 Selecting the type of records for the DNIS tab A Receiver can be set to support display DNIS only records or to display both Caller ID CID and DNIS records 1 Under Type select the type of records to be displayed 2 If Caller ID DNIS Combined is selected to filter the list you can click either or both of the CID and DNIS options If you switch betw
108. t to re connect after a port is 5 disconnected Re connect Timeout Number of seconds to wait between re connect attempts 45 TCP IP Code Upload Number of seconds to wait for a code upload via TCP IP to 5 Timeout complete USB Code Upload Number of milliseconds to wait for a USB code block to be sent 1000 Block Send Timeout to the receiver USB Code Upload Number of bytes to send in a block when performing a USB 512 Block Size code upload USB Code Upload Number of seconds to wait for a code upload via USB signal 5 Timeout via USB EUBS 0D CODE The maximum number of code file bytes sent in an EBUS 0D 1200 DOWNLOAD Chunk CODE DOWNLOAD message Size EBUS 0D CODE The maximum number of code file bytes sent in an EBUS 0D 1200 DOWNLOAD Chunk CODE DOWNLOAD message for DRLx 2L line cards Size for DRLx 2L Line Test Delay Number of seconds to wait in between line test items 5 Line Test Prefix The prefix that is used when conducting a line test ATDT Line Test Timeout Maximum number of seconds to wait for a POTS line test to 60 complete Background Background Operations Interval seconds 45 Operations Interval sec CPM status and line Specifies the poll interval for the CPM status and line card 60 card table status poll table interval sec Log Cache Length The maximum number of entries cached for each Receiver log 1000 Maximum Account Maximum number of Account table backups to retain 10 Table Backups Maximum AHS Maxim
109. tables were successfully saved to file Ol Go Ne 20 2 6 Loading POTS Channel Options from file The POTS Channel Options table can be loaded from a saved file Loading an options file can be used to restore a previous configuration or to configure a replacement channel Once loaded you will be prompted to reset the unit 1 Right click the Options table and select Load 2 If there are any changes to the POTS Channel Option table the Console will ask if it is okay to discard all changes Click Yes 3 On the Open dialog box locate and select the POTS Channel Options Profiles file you want to load 4 Click Open 5 SG Systems Console will display a window allowing you to select which POTS Channel Options and Profiles should be loaded 6 Check the items to be loaded and click OK 7 The Console will display a message indicating whether the selected items were successfully loaded from the selected file 8 To set the loaded POTS Channel Options to the connected Receiver please see section 20 2 4 20 2 7 Printing POTS Channel Options 1 Right click the Options table and select Print 2 On the Print dialog box select the appropriate printer and then click OK 20 2 8 Print previewing POTS Channel Options 1 Right click the Options table and select Print Preview SG Systems Console User Guide 62 Version 2 20 2 9 Exporting POTS Channel Options The POTS Channel Options table can be exported to a comma separated value
110. tems Console Server Monitor amp amp SG Systems Console Client Note The Sur Gard receivers operate independently of SG Systems Console Therefore the receivers do not have to be connected to a computer or to SG Systems Console to work Note The SG Systems Console User Interface is streamlined for efficient use of screen space As aresult many of the SG Systems Console commands are available only through right click context menus This applies to many of the application s windows For example the Reset Fallback command is available from the Receiver Widget s context menu see Receiver Widget SG Systems Console User Guide Version 2 4 Definitions Term Definition AHS Abbreviation for Automatic Handshake CMD Abbreviation for Command The Command port cannot be disabled The Command port is used by SG Systems Console to issue commands to the Receiver and gets responses from the Receiver CPM Central Processing Module A Receiver can have a primary and secondary central processing module Debug The Debug port is an output port It is used to receive debug messages from the Receiver Channel POTS A POTS based channel in SG System I System III and System IV receivers for receiving telephone communications Channel IP An IP based channel for receiving IP communications from transmitters Line Card System III and System IV receivers accept multiple
111. the value Note The changed value will be displayed in red until the record is set to the Receiver 2 To apply the changes to the Receiver click Set or right click the Profile table and select Set 3 If the confirmation message is displayed click OK Or If any of the modified options require the Receiver to be reset before they take effect a warning message will appear stating that the Receiver will have to be reset once the options are applied On the message click Yes to proceed with the Set SG Systems Console will apply the changes and then reset the Receiver All existing connections to the Receiver will be disconnected SG Systems Console will automatically attempt to reconnect every 45 seconds until it has been reconnected to the Receiver 20 3 5 Saving POTS Channel Profiles to file The POTS Channel Profile tables can be saved to a file The file can be saved in a CID DNIS data file dnis or XML file xml format Note To reduce potential file size it is recommended that you use the CID DNIS data file format dnis Right click the Profile table and select Save On the Save as dialog box select a destination folder In the File Name box type a descriptive name Click Save The Console will display a message indicating whether the POTS Channel Profile tables were successfully saved to file oP ONS 20 3 6 Loading Channel Profiles to a channel A saved POTS Channel Profile tables file can b
112. there are any changes to the AHS table the Console will ask if it is okay to discard all changes Click Yes On the Open dialog box locate and select the AHS table file you want to load Click Open The Console will display a message indicating whether the AHS table was successfully loaded from the selected file 6 To set the loaded AHS table to the connected Receiver please see section 17 6 12 aw 17 6 15 Printing AHS table 1 Right click the AHS table and select Print 2 On the Print dialog box select the appropriate printer and then click OK 17 6 16 Print Previewing AHS table 1 Right click the AHS table and select Print Preview 17 6 17 Exporting AHS table The AHS table can be exported to a comma separated value csv file The file will be saved to a folder and with a file name you select Right click the AHS table and select Export On the Save As dialog box select a destination folder In the File name box type a descriptive name for the file Click Save The Console will display a message indicating whether the AHS table was successfully exported to the selected file OV CO INDE 17 6 18 Changing AHS table font 1 Right click the AHS table and select Font 2 Inthe Font dialog box select the Font Font style and Size you want used to format the table text 3 Click OK 17 7 Working with DNIS table The DNIS table displays DNIS and optionally Caller ID information You must be logged into SG Sy
113. ting whether the Account table was successfully retrieved from the connected Receiver 21 3 10 Setting Account table changes to the Receiver To apply Account table changes to the Receiver they must be set to the Receiver To set the Account table to the Receiver the Console must be connected to the Receiver s Command Port and the IP Channel port must be configured SG Systems Console User Guide 72 Version 2 1 Click Set or right click the table and select Set 2 On the overwrite warning message click Yes 3 The Console will display a message indicating whether the Account table was successfully set to the connected Receiver 21 3 11 Enabling Disabling Encryption To turn encryption on or off for a particular account table entry 1 Select the account table entries you would like to modify 2 Right click the table and select Encryption Control 3 Choose Off or On Note Only the IP Comm and GPRS Comm transmitter types support encryption 21 3 12 Saving the Account table to file The Account table can be saved to a file The file can be saved in an Account Table data file acct or XML file xml format Note To reduce potential file size it is recommended that you use the Account Table data file format acct Right click the Account table and then select Save On the Save as dialog box select a destination folder In the File Name box type a descriptive name Click Save The Console will displ
114. ues All IP Channel Option values in the table can be quickly restored to their default values 1 Right click the Options table and select Restore Defaults 2 Answer Yes to confirm restoring default option values 3 To set the default values back to the Receiver see section 21 2 4 21 3 Working with the Account table s The Account table s provides access for reviewing adding removing and changing IP table records Account table 2 secondary is only available for System II receivers configured with a valid License Key 21 3 1 Reviewing Account table The table below describes the columns displayed on the Account table Column Description Account Displays the account number IP Address Displays the account s IP address MAC Address Displays the account s MAC address Encrypted Displayed the encrypted status Supervised Displays No if the account is not supervised and Yes if the account is supervised Present Indicates the transmitter is sending heartbeats and the Receiver is acknowledging them Type Displays the account transmitter type Version Displays the account s software version The Status bar displays the number of records displayed the total number of records and the maximum number of records that can be stored in the Account table 21 3 2 Accessing Account table 1 To access the Account table s click on the Account Table System I only Account Table 1 System II only or Accou
115. ules table and then select Print 2 On the Print dialog box select the appropriate printer and then click OK 22 1 7 Print Previewing Line Test Schedules table 1 Right click the Line Test Schedules table and select Print Preview SG Systems Console User Guide 76 Version 2 22 1 8 Exporting Line Test Schedules table The Line Test Schedules table can be exported to a comma separated value csv file The file will be saved to a folder and with a file name you select Right click the Line Test Schedules table and then select Export On the Save As dialog box select a destination folder In the File name box type a descriptive name for the file Click Save The Console will display a message indicating whether the Line Test Schedules table was successfully exported to the selected file OT ROON 22 1 9 Changing Line Test Schedules table font 1 Right click the Line Test Schedules table and then click Font 2 Inthe Font dialog box select the Font Font style and Size you want used to format the table text 3 Click OK 22 2 Working with Line Test Schedule Entries SG Systems Console enables you to add remove modify line test entries in a line test schedule 1 To modify the line test entries for an existing line test schedule click on the line test schedule tree item in the Device Settings window s Configuration Tree under Line Tests gt Schedules 22 2 1 Adding an entry to a Line Test Schedule Click New o
116. um number of AHS table backups to retain 10 Table Backups Set Date Time interval Interval hours between Date Time sets when connected to 24 Receiver Advanced Server preferences can be accessed by clicking on the Advanced tab in the Preferences window SG Systems Console User Guide Version 2 95 26 3 Changing Preferences 1 Click on the appropriate tab to select desired preferences 2 Modify any of the available preference values 3 Click OK to save the changes 4 The Console will display a message indicating you must re start the application in order to apply any modified server preferences SG Systems Console must be re started for any changed preferences to take effect SG Systems Console User Guide Version 2 96 27 Changing passwords Two types of users can log into Sur Gard Systems Console Client Admin and User An Admin can configure Receivers set passwords set options and connect disconnect communication between Sur Gard Systems Console and the Receiver A User is able to view unit status and connect disconnect communication between SG Systems Console and the Receiver The login password entered defines the type of user logged in and the permissions assigned to that user Passwords are case sensitive and must be a minimum of 8 characters 27 1 1 Changing the Admin Password Only someone logged in as a SG Systems Console administrator can change the admin password 1 Right clic
117. uration right click the Receiver Widget and then click Device Settings 2 On the Device Settings window with the Receiver name selected in the Configuration Tree click the E mail tab 3 Click Copy From Another Configuration 4 The Select a Receiver Configuration dialog will be shown Choose a receiver configuration that you would like to copy email notification settings from The email notification settings will be populated with the information from the selected receiver configuration SG Systems Console User Guide 41 Version 2 16 4 Receiver Information SG Systems Console will provide information on available Receiver features when connected To review the Receiver information see the procedure below 1 Right click the Receiver Widget and then select Device Settings 2 On the Device Settings window with CPM selected in the Configuration Tree click the Info tab 16 5 Applying Receiver configuration changes 1 To apply all Receiver configuration changes made on the Configuration window click Apply SG Systems Console User Guide 42 Version 2 17 Configuring the CPM The CPM configuration is accessible via the Device Settings window see section 15 You can configure the CPM to change connection details passwords and options You must be logged into SG Systems Console as Admin to configure the CPM The table below describes the CPM configuration tabs Port Description Options Displays the cu
118. value csv file The file will be saved to a folder and with a file name you select 6 Right click the Options table and then click Export 7 On the Save As dialog box select a destination folder 8 Inthe File name box type a descriptive name for the file 9 Click Save 10 The Console will display a message indicating whether the IP Line Test Results Summary table was successfully exported to the selected file SG Systems Console User Guide 88 Version 2 23 4 5 Reviewing IP Line Test Result Each IP Line Test Result will contain when the test was started when it completed the test state and details for each line test entry The table below describes the columns displayed on the Line Test Result Entry table Column Description Description Displays the entry description Remote IP Displays the IP Address of the line card under test Remote Port Displays the IP Port of the line card under test Local IP Displays the Local IP Address used to perform the test Local Port Displays the Local IP Port used to perform the test Result Displays the Result of the Test Type Displays the Type of line card under test Version Displays the firmware version of the line card under test Tables Displays the number of Account Tables on the line card under test Selected Table Displays the selected Account Table Accounts Supported Displays the number of accounts supported by the selected table
119. values will be displayed in hexadecimal When changing option values in the Advanced view all values must be input in hexadecimal 17 4 2 Getting CPM Options from the Receiver The Get feature reads the actual values set on the Receiver and applies them to the Options table This command can also be used to cancel any changes that have been made on the Options tab that have not been saved 1 To get CPM option values from the Receiver click Get or right click the options table and select Get 2 If there are any changes to the CPM Options table the Console will ask if it is okay to discard all changes Click Yes 3 The Console will display a message indicating whether the CPM options were successfully retrieved from the connected Receiver SG Systems Console User Guide 45 Version 2 17 4 3 Setting CPM Options to the Receiver Setting options modifies the firmware options of the selected CPM Virtually all values can be left in their default settings One exception is the IP Address which must be updated Option functionality is controlled by the unit SG Systems Console options may not match the options available on the unit Before getting or setting the Sur Gard Receiver must be connected to the Sur Gard Systems Console WARNING Setting invalid CPM Options may cause the Sur Gard Receiver to behave incorrectly 1 To change an option click in the Value field and change the value The changed value will be
120. vided text box Note Do NOT change the Main Password unless you are certain the Sur Gard Receiver has a non default Main Password Every packet of information sent from the Sur Gard Systems Console to the Receiver must contain this password If the password is missing or incorrect the Receiver will not process the command The password is a 4 character hexadecimal number The default password is CAFE To change the IP Channel Password type in a new password into provided text box Note Do NOT change the IP Table Password unless you are certain the Sur Gard Receiver has a non default IP Table Password Every packet of information related to the IP Table sent from the Sur Gard Systems Console to the Receiver must contain this password If the password is missing or incorrect the Receiver will not process the command The password is a 4 character hexadecimal number The default password is CAFE The default IP Table Password can be restored by right clicking in the respective text box and selecting Restore default To apply configuration details click Apply 17 3 Reviewing CPM status The Device Settings window s CPM gt Status tab displays read only information about the CPM including The last time the status information was updated CPM details Printer details Automation details UPS details Product Id Encryption supported To review CPM status click the Status tab To update the Status details dis
121. y cause the Sur Gard Receiver to behave incorrectly 1 To change an option click in the Value field and change the value The changed value will be displayed in red until the record is set to the Receiver 2 To apply the changes to the Receiver click Set or right click the table and select Set 3 If the confirmation message is displayed click OK Or If any of the modified options require the Receiver to be reset before they take effect a warning message will appear stating that the Receiver will have to be reset once the options are applied On the message click Yes to proceed with the Set SG Systems Console will apply the changes and then reset the Receiver All existing connections to the Receiver will be disconnected SG Systems Console will automatically attempt to reconnect every 45 seconds until it has been reconnected to the Receiver SG Systems Console User Guide 61 Version 2 20 2 5 Saving POTS Channel Options to file The POTS Channel Option tables can be saved to a file The file can be saved ina CID DNIS data file dnis or XML file xml format Note To reduce potential file size it is recommended that you use the CID DNIS data file format dnis Right click the Options table and select Save On the Save as dialog box select a destination folder In the File Name box type a descriptive name Click Save The Console will display a message indicating whether the POTS Channel Option
122. you want used to format the table text 3 Click OK 23 3 Running a IP Line Test SG Systems Console uses IP Line Test Schedules to run Line Tests Interaction with the connected Receiver is logged to the Line Test Log Each Receiver configuration will only support a single line test at a time When an IP Line Test is in progress the Line Test status indicator on the Receiver Widget will change to green Clicking on the Line Test button on the Receiver Widget will display the IP Line Test Progress window SG Systems Console will automatically save all IP Line Test results when the test completes To view completed IP Line Test results please see section 22 4 23 3 1 Automatic IP Line Test Each Line Test Schedule is scheduled to run at a particular date time If a IP Line Test Schedule is enabled and SG Systems Console is running at the scheduled time it will automatically run in the background without interrupting interaction with the rest of the Console To view the IP Line Test results as the test is being run click the IP Line Test button on the Receiver Widget 23 3 2 Manual IP Line Test SG Systems Console allows users to manually start and run any IP Line Test A IP Line Test can only be started manually if the Console is connected to the Receiver s Command Port and no other IP Line Test is currently in progress SG Systems Console User Guide 87 Version 2 5 To manually run an IP Line Test select the IP Line

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