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Sun Fire X4250 Server Service Manual

1. Note FRU This field replaceable unit should be replaced only by qualified service technicians Contact your Sun Service representative for assistance Caution The system supplies power to the power distribution board even when the server is powered off To avoid personal injury or damage to the server you must disconnect power cords before servicing the power distribution board Removing the Power Distribution Board The following tools are needed for this procedure a No 2 Phillips screwdriver 1 Remove the motherboard assembly See Section 4 6 1 Removing the Motherboard Assembly on page 4 25 Chapter5 Servicing Infrastructure Boards and Components 5 13 2 Remove all power supplies FIGURE 5 8 a Grasp the power supply handle and press the release latch b Slide the power supply out of the system See Section 3 4 3 Removing a Power Supply on page 3 16 3 Disconnect the top cover interlock cable from the power distribution board FIGURE 5 8 4 Disconnect the PDB ribbon cable from the Power Supply Unit backplane 5 Remove the four screws securing the L shaped bus bars from the PSU backplane to the PDB 6 Remove the No 2 Phillips screw securing the PDB to the chassis 7 Grasp the bus bar and pull the PDB bus bar assembly to the left away from the paddle card 8 Lift the PDB bus bar assembly up and out of the system 9 Place the PDB bus bar assembly on an antistatic mat
2. See Section 2 4 Powering Off the Server on page 2 3 4 Extend the server into the maintenance position See Section 2 5 Extending the Server to the Maintenance Position on page 2 5 5 Remove the top cover See Section 2 8 Removing the Top Cover on page 2 11 6 Remove PCI cards from riser 1 See Section 4 4 2 Removing PCIe Cards on page 4 18 7 Use a jumper cap to short the pins at jumper J16 on the server motherboard JP16 is located toward the rear of the board between riser 1 and riser 2 and below PCle slot 1 PCle riser 1 8 Insert a bootable flash drive into a USB port 4 40 Sun Fire X4250 Server Service Manual November 2009 FIGURE 4 19 Internal USB Port 10 11 12 Connect AC power cables See Section 6 4 Powering On the Server on page 6 6 Power on the server See Section 6 4 Powering On the Server on page 6 6 A message appears stating that the BMC was not found The server takes up to three minutes to boot Press F2 to enter the system BIOS and verify that the flash device is in the boot order After the flash device has booted run the following command socflash exe SP binary backup file For example socflash exe s92v092 bin backup bin Chapter 4 Servicing Motherboard Components 4 41 4 42 13 14 15 16 17 18 19 20 After a successful flash remove the AC power See Section 2 4 Powering Off the
3. See Section 1 3 Sun Fire X4250 Server Front Panel Features on page 1 7 and Section 1 4 Sun Fire X4250 Server Rear Panel Features on page 1 8 for more information about identifying and interpreting system LEDs Power Supply LED Reference Each power supply contains a series of LEDs on the rear panel of the system Chapter 3 Servicing Customer Replaceable Devices 3 15 FIGURE 3 10 Power Supply Status LEDs Figure Legend Legend LED Symbol Color Lights when 1 AC Present 2 Service Required 3 OK to Remove A a Green Amber Green 3 4 3 Removing a Power Supply The power supply is plugged in and AC power is available regardless of system power state The power supply is faulty The front and rear panel Service Required LEDs are also lit if the system detects a power supply fault A power supply can be removed safely during a hot swap operation Caution Hazardous voltages are present To reduce the risk of electric shock and danger to personal health follow the instructions 1 Determine which power supply 0 or 1 requires replacement A lit amber failure LED on a power supply indicates that a failure was detected 2 Gain access to the rear of the server where the faulty power supply is located 3 Release the cable management arm CMA FIGURE 3 11 The CMA is located at the rear of the server rack 3 16 Sun Fire X4250 Server Service Manual November 2009
4. Repeat Step 2 through Step 4 until all replacement FB DIMMSs are installed Replace the air duct to the down position Install the top cover See Section 6 1 Installing the Top Cover on page 6 2 Slide the server into the rack See Section 6 3 Returning the Server to the Normal Rack Position on page 6 4 Reconnect the power cord or cords to the power supply or supplies Verify that the AC Present LED is lit See Section 6 4 Powering On the Server on page 6 6 Power on the server See Section 6 4 Powering On the Server on page 6 6 FIGURE 4 4 Installing FB DIMMs 4 1 5 Installing Additional FB DIMMs Before you begin see Section 4 1 2 FB DIMM Guidelines on page 4 4 for information about FB DIMM configuration guidelines 4 8 Sun Fire X4250 Server Service Manual November 2009 Caution Ensure that all power is removed from the server before installing FB DIMMs or damage to the FB DIMMs might occur You must disconnect all power cables from the system before performing this procedure 10 4 2 Unpackage the replacement FB DIMMS and place them on an antistatic mat Ensure that the ejector tabs are in the open position Line up the FB DIMM with the connector FIGURE 4 4 Align the FB DIMM notch with the key in the connector This ensures that the FB DIMM is oriented correctly Push the FB DIMM into the connector until the ejector tabs lock the F
5. 4 Close the top cover door 5 Verify that the Top Fan LED Service Required LEDs and the Locator LED Locator button are not lit See Section 1 2 Sun Fire X4250 Server Chassis Overview on page 1 3 for more information about front and back panel LEDs 3 14 Sun Fire X4250 Server Service Manual November 2009 3 4 3 4 1 SZ Servicing Power Supplies Some versions of the Sun Fire X4250 server are equipped with redundant hot swappable power supplies Redundant power supplies enable you to remove and replace a power supply without shutting the server down provided that the other power supply is online and working If a power supply fails and you do not have a replacement available leave the failed power supply installed to ensure proper air flow in the server The following topics are covered m Section 3 4 1 Detecting Power Supply Failure on page 3 15 m Section 3 4 2 Power Supply LED Reference on page 3 15 m Section 3 4 3 Removing a Power Supply on page 3 16 m Section 3 4 4 Installing a Power Supply on page 3 18 Note This is a customer replaceable unit Detecting Power Supply Failure The following LEDs are lit when a power supply fault is detected m Front and rear Service Required LEDs m Rear PS Failure LED on the bezel of the server m Failure LED on the faulty power supply See Section 3 4 2 Power Supply LED Reference on page 3 15 for power supply LED information
6. DIMM_A3 Warning 5184 Unsupported Memory Vendor DIMM_B0 Warning 5185 Unsupported Memory Vendor DIMM_B1 Warning 5186 Unsupported Memory Vendor DIMM_B2 Warning 5187 Unsupported Memory Vendor DIMM_B3 Warning 5188 Unsupported Memory Vendor DIMM CO Warning 5189 Unsupported Memory Vendor DIMM_C1 Warning 518A Unsupported Memory Vendor DIMM_C2 Warning 518B Unsupported Memory Vendor DIMM_C3 Warning 518C Unsupported Memory Vendor DIMM DO Warning B 8 Sun Fire X4250 Server Service Manual November 2009 TABLE B 1 Error Messages and Responses Continued Error Code Error Message Response 518D Unsupported Memory Vendor DIMM DI Warning 518E Unsupported Memory Vendor DIMM_D2 Warning 518F Unsupported Memory Vendor DIMM_D3 Warning 5190 Unsupported AMB Vendor DIMM_A0 Warning 5191 Unsupported AMB Vendor DIMM A1 Warning 5192 Unsupported AMB Vendor DIMM_A2 Warning 5193 Unsupported AMB Vendor DIMM_A3 Warning 5194 Unsupported AMB Vendor DIMM_B0 Warning 5195 Unsupported AMB Vendor DIMM_B1 Warning 5196 Unsupported AMB Vendor DIMM_B2 Warning 5197 Unsupported AMB Vendor DIMM_B3 Warning 5198 Unsupported AMB Vendor DIMM CO Warning 5199 Unsupported AMB Vendor DIMM_C1 Warning 519A Unsupported AMB Vendor DIMM_C2 Warning 519B Unsupported AMB Vendor DIMM_C3 Warning 519C Unsupported AMB Vendor DIMM DO Warning 519D Unsupported AMB Vendor DIMM DI Warning 519E Uns
7. HDO HD4 HD8 HD10 HD13 3 2 2 Sun Fire X4250 SSD Guidelines The X4250 server supports installing SSDs in the HD bays Each SSD provides at least 32Gb of SATA capacity FIGURE 3 2 shows drive numbers for a server with 8 SSDs and 8 hard drives FIGURE 3 1 shows the front panel of a server with 16 drives TABLE 3 2 Physical Drive Locations SSD and HD Configuration SSD3 SSD7 N A HD12 HD15 SSD2 SSD6 N A HD11 HD14 SSD1 SSD5 HD9 DVD drive SSDO SSD4 HD8 HD10 HD13 The Sun Fire X4x50 servers support solid state drives SSDs under the following conditions Sun Fire X4250 with HBA m One to 8 SSDs can be installed into the system for the X4250 The remaining slots can be filled with up with hard drives that can equal up to 16 m SSDs can be installed in any drive slot Chapter 3 Servicing Customer Replaceable Devices 3 3 3 2 2 1 ETAN Note You can create RAID volumes with SAS HDs and SATA SSDs as long as you do not mix them in a same volume SSD Minimum Required Firmware BIOS ILOM Firmware a BIOS 0OADQOWO060 a ILOM 3 0 3 30 Adaptec Firmware Adaptec FW 16732 m LSI FW 1 27 02 MPTBIOS 6 26 00 Backplane Firmware a Backplane FW 5 02 14 LSI SAS expander SSD firmware Intel SSD FW 845C8626 Drive Status LED Reference FIGURE 3 2 shows drive status LEDs FIGURE 3 2 Drive Status LEDs 3 4 Sun Fire X4250 Server Service Manual November 2009 3 2 4 Fi
8. Internal drives Removable media USB ports Service ports Cooling PCI interfaces Power fully buffered FB DIMM memory 4 ports 10 100 1000 Mbps auto negotiating through two separate controllers e Up to 16 SAS disk drives SFF SAS 73 GB or 146 GB 2 5 inch form factor hard drives Up to 8 SSDs maximum plus 8 additional hard drives e Support for hardware embedded RAID 0 striping and RAID 1 mirroring e Optional RAID Levels 0 1 IE 5 5EE 6 10 50 60 with SAS drives 1 slimline DVD drive supporting CD R W CD R W DVD R W DVD R W 5 USB 2 0 ports 2 in front 2 in rear plus 1 internal USB port e 1 RJ 45 serial management port SER MGT default connection to access service processor e 1 10 MB network management port NET MGT to access service processor e HD 15 VGA video port e 6 hot swappable system fan modules 2 fans per module e An air duct facilitates processor memory airflow 6 standard low profile PCIe slots on three riser boards e AC power 100 120 200 240 V AC 12 6 A 50 60 Hz e 1 or 2 hot swappable 1100W power supply units PSUs to provide N N redundancy with energy efficient design Sun Fire X4250 Server Service Manual November 2009 TABLE 1 1 Sun Fire X4250 Server System Features Continued Feature Description Sun Fire X4250 Remote On board integrated LOM service processor providing management e DMTF CLP based Command Line Interface CLI over SSH e Web based b
9. See Section 5 5 2 Installing the Power Distribution Board on page 5 15 Install all power supplies Slide each power supply into its bay until it locks into place See Section 3 4 4 Installing a Power Supply on page 3 18 Install the motherboard assembly See Section 4 6 2 Installing the Motherboard Assembly on page 4 27 Eyi Servicing the Paddle Card The paddle card assembly includes the top cover interlock switch Note FRU This field replaceable unit should be replaced only by qualified service technicians Contact your Sun Service representative for assistance ev Removing the Paddle Card 1 Remove the motherboard assembly See Section 4 6 1 Removing the Motherboard Assembly on page 4 25 Remove the power distribution board See Section 5 5 1 Removing the Power Distribution Board on page 5 13 Remove the fan power boards See Section 5 1 1 Removing a Fan Power Board on page 5 2 Remove the two No 2 Phillips screws securing the paddle card to the chassis FIGURE 5 12 Slide the paddle card back away from its connector on the drives backplane Lift the paddle card up and out of the chassis Place the paddle card on an antistatic mat 5 18 Sun Fire X4250 Server Service Manual November 2009 FIGURE 5 12 Removing the Paddle Card Installing the Paddle Card 1 Lower the paddle card into the chassis The paddle card fits over a seri
10. on page 2 7 d Attach an antistatic wrist strap See Section 2 7 Performing Electrostatic Discharge and Antistatic Prevention Measures on page 2 9 e Remove the top cover See Section 2 8 Removing the Top Cover on page 2 11 2 Remove the fan modules Sun Fire X4250 Server Service Manual November 2009 Note If you are replacing a defective fan power board remove only the fan modules that are necessary to remove the defective fan power board See Section 3 3 4 Removing a Fan Module on page 3 12 3 Remove the Phillips screw that secures the fan power board to the chassis FIGURE 5 1 4 Slide the fan power board to the left to disengage it from the paddle card 5 Remove the fan power board from the system and place it on an antistatic mat FIGURE 5 1 Removing the Fan Power Board Chapter 5 Servicing Infrastructure Boards and Components 5 3 Sw Installing a Fan Power Board 1 Lower the board into its mushroom standoffs in the chassis floor and slide the board to the right into the Paddle card FIGURE 5 2 2 Secure the board to the chassis with a Phillips screw 3 Reinstall the fan modules See Section 3 3 5 Installing a Fan Module on page 3 13 FIGURE 5 2 Installing a Fan Power Board 4 Return the server to operation 5 4 Sun Fire X4250 Server Service Manual November 2009 a Install the top cover See Section 6 1 Installing the Top Cover on pag
11. 3 Returning the Server to the Normal Rack Position on page 6 4 c Reconnect the power cord or cords to the power supply or supplies Verify that the AC Present LED is lit See Section 6 4 Powering On the Server on page 6 6 d Power on the server See Section 6 4 Powering On the Server on page 6 6 The NVRAM is cleared 4 9 Recovering From Corrupt Service Processor Software If the SP service processor software becomes corrupted you can reinstall the default SP software image from the Tools and Drivers CD You need m The Tools and Drivers CD Chapter 4 Servicing Motherboard Components 4 39 m A bootable USB flash device m A jumper cap The server has a jumper cap installed on the motherboard next to the AST 2000 chip To reinstall the default SP software image 1 Copy the following SP files from the Tools and Drivers CD located in the BMCrecovery directory to a USB flash device m SOCFLASH EXE m DOS4GW m BMC Binary The SP Binary file Note SOCFLASH EXE is a DOS based SP firmware recovery tool that offers customers an alternate method to using ipmi flash for flash recovery 2 Remove AC power from the server to be flashed See Section 2 4 Powering Off the Server on page 2 3 Caution Do not attempt to flash the system while it is still powered on An unrecoverable error might occur 3 Disconnect the power cord or cords from the power supply or supplies
12. 36 4 8 2 Resetting a Service Processor Password From the BIOS Screen 4 37 4 8 3 Resetting the SP Password Using a Jumper 4 37 4 84 Resetting CMOS NVRAM Using a Jumper 4 38 4 9 Recovering From Corrupt Service Processor Software 4 39 4 10 Using the Reset and NMI Switches 4 43 4 10 1 Reset Switch 4 43 4 10 2 NMI Dump Switch 4 43 5 Servicing Infrastructure Boards and Components 5 1 5 1 Servicing the Fan Power Boards 5 2 5 1 1 Removing a Fan Power Board 5 2 5 1 2 Installing a Fan Power Board 5 4 5 2 Servicing the Drives Cage 5 5 5 2 1 Removing the Drives Cage 5 5 5 2 2 Installing the Drives Cage 5 7 5 3 Servicing the Drives Backplane 5 9 5 3 1 Removing the Drives Backplane 5 9 5 3 2 Installing the Drives Backplane 5 10 5 4 Servicing the Front Control Panel Light Pipe Assembly 5 11 5 41 Removing the Front Control Panel Light Pipe Assembly 5 11 5 4 2 Installing the Front Control Panel Light Pipe Assembly 5 13 vi Sun Fire X4250 Server Service Manual November 2009 5 5 Servicing the Power Distribution Board PDB 5 13 5 5 1 Removing the Power Distribution Board 5 13 5 5 2 Installing the Power Distribution Board 5 15 5 6 Servicing the Power Supply Backplane 5 16 5 6 1 Removing the Power Supply Backplane 5 17 5 6 2 Installing the Power Supply Backplane 5 18 5 7 Servicing the Paddle Card 5 18 5 7 1 Removing the Paddle Card 5 19 5 7 2 Installing the Paddle Card 5 20 5 8 Servicing Cables 5 21 5 8 1 Removing HD Cables in a SAS Confi
13. 4 Powering Off the Server on page 2 3 c Slide the server out of the rack See Section 2 5 Extending the Server to the Maintenance Position on page 2 5 d Attach an antistatic wrist strap See Section 2 7 Performing Electrostatic Discharge and Antistatic Prevention Measures on page 2 9 e Remove the top cover See Section 2 8 Removing the Top Cover on page 2 11 Locate the PCIe card that you want to remove and note its corresponding riser board See Section 1 4 Sun Fire X4250 Server Rear Panel Features on page 1 8 for more information about PCle slots and their locations If necessary make a note of where the PCIe cards are installed Unplug all data cables from the card Note the location of all cables for reinstallation later Remove the rear panel crossbeam and then the riser board FIGURE 4 10 See Section 4 3 Servicing PCIe Risers on page 4 13 Carefully remove the PCIe card from the riser board connector Place the PCIe card on an antistatic mat If you are not replacing the PCIe card install a PCIe filler panel PCle filler panels are located in the motherboard rear panel Sun Fire X4250 Server Service Manual November 2009 FIGURE 4 10 Removing a PCIe Card STESO You D 4 19 Chapter 4 Servicing Motherboard Components 4 4 3 4 20 Installing PCIe Cards Caution Ensure that all power is removed from the server before removing
14. 4 31 FIGURE 4 16 Removing a CPU 4 7 3 Installing a CPU Reusing Heatsink To install a CPU do the following This procedure reuses the existing CPU heatsink 1 Prepare the server for service a Power off the server See Section 2 4 Powering Off the Server on page 2 3 b Disconnect the power cord or cords from the power supply or supplies See Section 2 4 Powering Off the Server on page 2 3 c Slide the server out of the rack See Section 2 5 Extending the Server to the Maintenance Position on page 2 5 4 32 Sun Fire X4250 Server Service Manual November 2009 d Attach an antistatic wrist strap See Section 2 7 Performing Electrostatic Discharge and Antistatic Prevention Measures on page 2 9 e Remove the top cover See Section 2 8 Removing the Top Cover on page 2 11 2 Remove the heatsink on top of the failed CPU FIGURE 4 18 3 Remove the failed CPU 4 Clean off the old thermal interface material from the heatsink and CPU using the supplied alcohol wipe 5 Set the heat sink aside 6 Place the new CPU in the socket Make sure the orientation is correct 7 Engage the lever by rotating downward and pressing it into the catch FIGURE 4 17 FIGURE 4 17 Installing a CPU Part 1 Chapter 4 Servicing Motherboard Components 4 33 8 Using the supplied grease syringe empty the syringe on to the CPU in a star shaped pattern 9 Smooth the grease in
15. A 5 From the front of the server pull the release tabs forward and pull the server forward until it is free of the rack rails FIGURE 2 5 A release tab is located on each rail 2 8 Sun Fire X4250 Server Service Manual November 2009 FIGURE 2 5 Release Tabs and Slide Assembly 6 Set the server on a sturdy work surface ZF PANTAN l Performing Electrostatic Discharge and Antistatic Prevention Measures Electrostatic Discharge Safety Measures Electrostatic discharge ESD sensitive devices such as the motherboards PCI cards drives and memory cards require special handling Caution Circuit boards and drives contain electronic components that are extremely sensitive to static electricity Ordinary amounts of static electricity from clothing or the work environment can destroy the components located on these boards Do not touch the components without antistatic precautions especially along the connector edges Chapter 2 Preparing to Service the System 2 9 2741 2 7 1 2 Zi 2 10 Caution You must disconnect both power supplies before servicing any of the components documented in this chapter Using an Antistatic Wrist Strap Wear an antistatic wrist strap and use an antistatic mat when handling components such as drive assemblies circuit boards or PCI cards When servicing or removing server components attach an antistatic strap to your wrist and then to a metal area on the chass
16. Manual November 2009 3 2 6 Using Drive Fillers All drive slots in the Sun Fire X4250 server must have drive fillers in place during operation to maintain airflow To remove fillers pull the ejector and pull the filler out of the chassis FIGURE 3 5 FIGURE 3 5 Drive Filler Servicing Fan Modules The following topics are covered Section 3 3 1 About Sun Fire X4250 Server Fans on page 3 10 Section 3 3 2 Fan Module LED Reference on page 3 10 Section 3 3 3 Detecting Fan Module Failure on page 3 11 Section 3 3 4 Removing a Fan Module on page 3 12 Section 3 3 5 Installing a Fan Module on page 3 13 Note This is a customer replaceable unit Chapter 3 Servicing Customer Replaceable Devices 3 9 Jal 392 3 10 About Sun Fire X4250 Server Fans Six pairs of fan modules are located under the top cover door providing N 1 cooling redundancy Each fan module contains two fans mounted in an integrated hot swappable CRU If a fan module fails replace the fan as soon as possible to maintain server availability Fan modules are hot swappable and can be removed and installed while the server is running without affecting the rest of the server s capabilities Fan Module LED Reference Each fan module contains LEDs that are visible when you open the fan tray access door TABLE 3 3 describes fan tray module LEDs and their functions TABLE 3 3 Fan Module Status LEDs LED
17. Section 2 7 Performing Electrostatic Discharge and Antistatic Prevention Measures on page 2 9 e Remove the top cover See Section 2 8 Removing the Top Cover on page 2 11 2 Remove the shipping cover from socket 3 Clean the top of the CPU with the provided alcohol wipe 4 Place the CPU in the socket with the correct orientation 5 Engage the lever by rotating downward and pressing into the catch 6 Remove the plastic protective cover from the heatsink Be careful not to disturb or touch the pre installed thermal interface material 7 Orient the heatsink so the four screws line up with the mounting studs 8 Tighten the four screws alternately one 1 2 turn in an X pattern until fully seated 9 Return the server to operation a Install the top cover See Section 6 1 Installing the Top Cover on page 6 2 b Slide the server into the rack See Section 6 3 Returning the Server to the Normal Rack Position on page 6 4 Chapter 4 Servicing Motherboard Components 4 35 c Reconnect the power cord or cords to the power supply or supplies Verify that the AC Present LED is lit See Section 6 4 Powering On the Server on page 6 6 d Power on the server See Section 6 4 Powering On the Server on page 6 6 4 8 Resetting Passwords and Clearing CMOS NVRAM The following topics are covered Section 4 8 1 Overview on page 4 36 Section 4 8 2 Resetting a Servi
18. Server on page 2 3 Remove the jumper Remove the flash drive from the USB port Replace PCI cards from riser 1 See Section 4 4 3 Installing PCIe Cards on page 4 20 Return the server to operation a Install the top cover See Section 6 1 Installing the Top Cover on page 6 2 b Slide the server into the the rack See Section 6 3 Returning the Server to the Normal Rack Position on page 6 4 c Reconnect the power cord or cords to the power supply or supplies Verify that the AC Present LED is lit See Section 6 4 Powering On the Server on page 6 6 d Power on the server See Section 6 4 Powering On the Server on page 6 6 Press F2 to start the BIOS Confirm that the SP is listed in the BIOS settings under Server AST2000 LAN Configuration Exit the BIOS and start the operating system Sun Fire X4250 Server Service Manual November 2009 4 10 4 10 1 4 10 2 Using the Reset and NMI Switches Caution Do not use the Reset and NMI Dump switches unless you are instructed to do so by a Field Service engineer Reset Switch The Reset switch on the motherboard sends a reset order to the CPUs resetting the main system but not the service processor The button for this switch is one of the 3 hidden recessed buttons on the back of the motherboard located between the NET MGT and NETO connectors and closest to NETO It can be pushed by sticking a paper clip or simi
19. Server Service Manual November 2009 A 4 USB Connectors Two Universal Serial Bus USB ports are located on the motherboard in a double stacked layout and can be accessed from the back panel FIGURE A 5 USB Connector Diagram USBO e USBI TABLE A 4 USB Connector Signals Pin Signal Description Pin Signal Description A1 5 V fused B1 5 V fused A2 USB0 1 B2 USB2 3 A3 USB0 1 B3 USB2 3 A4 Ground B4 Ground Appendix A Connector Pinouts A 5 A 5 A 6 Gigabit Ethernet Connectors Four RJ 45 Gigabit Ethernet connectors NETO NET1 NET2 NET3 are located on the system motherboard and can be accessed from the back panel The Ethernet interfaces operate at 10 Mbit sec 100 Mbit sec and 1000 Mbit sec FIGURE A 6 Gigabit Ethernet Connector Diagram TABLE A 5 Gigabit Ethernet Connector Signals Pin Signal Description Pin Signal Description 1 Transmit Receive Data 0 5 Transmit Receive Data 2 2 Transmit Receive Data 0 6 Transmit Receive Data 1 3 Transmit Receive Data 1 7 Transmit Receive Data 3 4 Transmit Receive Data 2 8 Transmit Receive Data 3 Sun Fire X4250 Server Service Manual November 2009 APPENDIX B BIOS Power On Self Test POST Codes The system BIOS provides a basic power on self test POST during which the BIOS checks the basic devices required for the server to operate The progress of the self test is indicated by a series of POST codes Th
20. Servicing the Paddle Card on page 5 18 FRU Section 5 8 Servicing Cables on page 5 21 FRU Caution Never attempt to run the server with the covers removed Hazardous voltage is present Caution Equipment damage is possible The covers must be in place for proper air flow 5 1 5 1 Dll 5 2 Servicing the Fan Power Boards You must remove both fan power boards to access the paddle card or to access the drive data cables in the Sun Fire X4250 server Note FRU This field replaceable unit should be replaced only by qualified service technicians Contact your Sun Service representative for assistance Caution Ensure that all power is removed from the server before removing or installing fan power boards You must disconnect the power cables before performing this procedure Removing a Fan Power Board 1 Prepare the server for service a Power off the server See Section 2 4 Powering Off the Server on page 2 3 b Disconnect the power cord or cords from the power supply or supplies See Section 2 4 Powering Off the Server on page 2 3 c Slide the server out of the rack See Section 2 5 Extending the Server to the Maintenance Position on page 2 5 Note If you are removing the fan power boards to access the Vertical PDB card or drives cage you must remove the server from the rack See Section 2 6 Removing a Server From the Rack
21. Tip Make a note of the faulty FB DIMM location 5 Push down on the ejector tabs on each side of the FB DIMM until the FB DIMM is released 2 6 Grasp the top corners of the faulty FB DIMM and remove it from the server Sun Fire X4250 Server Service Manual November 2009 FIGURE 4 3 Removing FB DIMMs 7 Place the FB DIMM on an antistatic mat 8 Repeat Step 5 through Step 7 to remove any additional FB DIMMs 4 1 4 Installing FB DIMMs Caution Ensure that all power is removed from the server before removing or installing FB DIMMs or damage to the FB DIMMs might occur You must disconnect all power cables from the system before performing this procedure Tip See Section 4 1 2 FB DIMM Guidelines on page 4 4 for information about configuring the FB DIMMs 1 Unpackage the replacement FB DIMMs and place them on an antistatic mat 2 Ensure that the ejector tabs are in the open position 3 Line up the replacement FB DIMM with the connector FIGURE 4 4 Align the FB DIMM notch with the key in the connector This ensures that the FB DIMM is oriented correctly Chapter 4 Servicing Motherboard Components 4 7 10 Push the FB DIMM into the connector until the ejector tabs lock the FB DIMM in place If the FB DIMM does not easily seat into the connector verify that the orientation of the FB DIMM is as shown in FIGURE 4 4 If the orientation is reversed damage to the FB DIMM might occur
22. above plus A1 B1 All of above plus A3 B3 All of above plus C1 D1 All of above plus C3 D3 Chapter 4 Servicing Motherboard Components 4 5 4 1 3 4 6 Removing FB DIMMs Caution Ensure that all power is removed from the server before removing or installing FB DIMMs You must disconnect the power cables before performing this procedure 1 Review Section 4 1 2 FB DIMM Guidelines on page 4 4 for memory configuration information 2 Prepare the server for service a Power off the server See Section 2 4 Powering Off the Server on page 2 3 b Disconnect the power cord or cords from the power supply or supplies See Section 2 4 Powering Off the Server on page 2 3 c Slide the server out of the rack See Section 2 5 Extending the Server to the Maintenance Position on page 2 5 d Attach an antistatic wrist strap See Section 2 7 Performing Electrostatic Discharge and Antistatic Prevention Measures on page 2 9 e Remove the top cover See Section 2 8 Removing the Top Cover on page 2 11 3 Lift up the air duct FIGURE 4 3 1 4 If you are replacing a faulty FB DIMM press the Remind button on the motherboard to locate the FB DIMMS that you want to replace The faulty FB DIMM LED flashes when the Fault Remind button is pressed and held All faulty FB DIMMs are indicated with an amber LED so that you can install the replacement FB DIMM in the same location
23. com hwdocs feedback Please include the title and part number of your document with your feedback Example Sun Fire X4250 Server Service Manual part number 820 4214 11 xii Sun Fire X4250 Server Service Manual November 2009 CHAPTER 1 Sun Fire X4250 Server Overview This chapter provides an overview of the features of the Sun Fire X4250 Server The following information is included 1 1 Section 1 1 Product Description on page 1 1 Section 1 2 Sun Fire X4250 Server Chassis Overview on page 1 3 Section 1 3 Sun Fire X4250 Server Front Panel Features on page 1 7 Section 1 4 Sun Fire X4250 Server Rear Panel Features on page 1 8 Section 1 5 Illustrated Parts Breakdown on page 1 9 Product Description The Sun Fire X4250 Server is an enterprise class two socket rackmount x64 system powered by either a Dual Core or Quad Core Intel Xeon processor packing high performance and room for growth with six PCIe slots and 16 DIMM slots into a compact 2 RU footprint The product features are listed in TABLE 1 1 TABLE 1 1 Sun Fire X4250 Server System Features Feature Description Sun Fire X4250 Processor e Quad Core Intel Xeon processor 5400 series or Dual Core Intel Xeon processor 5200 series e Supports up to 2 processors 8 CPU cores with 2 Intel processor sockets dual core or quad core Memory 16 slots for FB DIMMS Up to 64 GB 16 x 4 GB of PC2 5300 667 MHz ECC Ethernet ports
24. connection until it is seated The latches should be above the connector housing Chapter 5 Servicing Infrastructure Boards and Components 5 27 5 Carefully align the motherboard connector to the motherboard pin field Gently press the connector down until it is seated If you feel significant resistance stop and check the pin alignment 6 Replace the air duct See Section 4 2 2 Installing the Air Duct on page 4 11 7 Return the server to operation a Install the top cover See Section 6 1 Installing the Top Cover on page 6 2 b Slide the server into the rack See Section 6 3 Returning the Server to the Normal Rack Position on page 6 4 c Reconnect the power cord or cords to the power supply or supplies Verify that the AC Present LED is lit See Section 6 4 Powering On the Server on page 6 6 d Power on the server See Section 6 4 Powering On the Server on page 6 6 5 28 Sun Fire X4250 Server Service Manual November 2009 FIGURE 5 17 Installing a PDB Cable Chapter 5 Servicing Infrastructure Boards and Components 5 29 5 30 Sun Fire X4250 Server Service Manual November 2009 CHAPTER 6 Returning the Server to Operation gt gt This chapter describes how to return the Sun Fire X4250 server to operation after you have performed service procedures The following topics are covered in this chapter m Section 6 1 Installing the Top Cover on page
25. in the tray Align the tray before moving the tray forward to latch 5 Install the 4 screws that secure the motherboard to the bus bar 3 Torque screws to 7 inch pounds 0 8 newton meters Use a manual torque driver settable to 7 inch pounds 0 8 newton meters with a No 2 Phillips screwdriver 6 Fasten the captive screw at the front of the motherboard 3 7 Install the CPU heat sinks on the motherboard assembly See Section 4 7 4 Installing a CPU Replacing Heatsink on page 4 35 8 Carefully connect the power distribution board ribbon cable to the motherboard 3 Make sure it is seated properly See Section 5 8 4 Installing a PDB Cable on page 5 28 9 Connect the two drive data cables See Section 1 2 2 System Cables on page 1 5 m Be careful when routing the drive cables so they are not pinched and are underneath the ribs on the support Chapter 4 Servicing Motherboard Components 4 27 a Ensure that the two cables are placed behind the plastic shield between the CPU and the power supply housing Caution The drive data cables are delicate Carefully connect them and make sure that they are seated properly when servicing the motherboard 10 Tighten the captive retaining screw that holds the front end of the riser to the motherboard Be careful when routing the drive cables so they do not get pinched and are underneath the ribs on the support 11 Reinstall the PCIe cards and risers See
26. of the installed processor The processor will be run at a reduced frequency which will impact system performance Appendix B BIOS Power On Self Test POST Codes B 5 B 6 TABLE B 1 Error Messages and Responses Continued Error Code Error Message Response 0102 Error The CPU Core to Bus ratio or VID configuration has Pause failed Please enter BIOS Setup and re config it 0103 ERROR CPU MTRRs configuration failed Continues to boot Uncacheable memory hole or PCI space too complicated 0120 Thermal Trip Failure Pause 0121 Thermal Trip Failure Pause 0122 Thermal Trip Failure Pause 0123 Thermal Trip Failure Pause 0124 Thermal Trip Failure Pause 0125 Thermal Trip Failure Pause 0126 Thermal Trip Failure Pause 0127 Thermal Trip Failure Pause 0128 Thermal Trip Failure Continues to boot 0129 Thermal Trip Failure Continues to boot 012A Thermal Trip Failure Continues to boot 012B Thermal Trip Failure Continues to boot 012C Thermal Trip Failure Continues to boot 012D Thermal Trip Failure Continues to boot 012E Thermal Trip Failure Continues to boot 012F Thermal Trip Failure Continues to boot 0150 Processor Failed BIST Pause 0151 Processor Failed BIST Pause 0152 Processor Failed BIST Pause 0153 Processor Failed BIST Pause 0154 Processor Failed BIST Pause 0155 Processor Failed BIST Pause 0156 Processor Failed BIST Pause 0157 Processor Failed BIST Pause 0158 Processor Failed BIST Continues to boot 0159 Processor Failed BIST Continues t
27. port 4 PCle 0 slot NMI button Behind panel not shown 5 PCle 4 slot Reset button Behind panel not shown 5 PCle 1 slot 12 Gbit Ethernet ports 0 1 2 3 7 PCle 5 slot 13 USB ports 0 1 8 PCle 2 slot 14 HD15 video port 1 8 Sun Fire X4250 Server Service Manual November 2009 1 5 Illustrated Parts Breakdown The following illustrations provide exploded views of system components Use these illustrations and the accompanying tables to identify parts in your system FIGURE 1 4 I O Components Sun Fire X4250 Figure Legend 1 Top cover 5 Drive 2 Drives backplane 6 DVD USB Module 3 Drives cage 7 Left control panel light pipe assembly 4 Right Control Panel Light Pipe Assembly Chapter 1 Sun Fire X4250 Server Overview 1 9 FIGURE 1 5 Power Distribution Fan Module Components Sun Fire X4250 Figure Legend 1 Paddle card 5 Fan modules 2 Power distribution board bus bar assembly 6 Fan boards 3 Vertical power distribution board 7 Airbaffle 4 Power supplies Note System cooling might be affected by dust and contaminant build up It is recommended that systems be opened and checked approximately every six months or more often in dirty operating environments Check system heat sinks fans and air openings If necessary clean systems by brushing or blowing contaminants or carefully vacuuming contaminants from the system 1 10 Sun Fire X4250 Server Service Manual November 2009 CHAP
28. slide the motherboard to the rear and carefully lift it upward 10 If you are replacing the motherboard only remove the CPUs as required See Section 4 7 2 Removing a CPU on page 4 31 11 Place the motherboard assembly on an antistatic mat FIGURE 4 13 Removing the Motherboard Assembly 4 26 Sun Fire X4250 Server Service Manual November 2009 4 6 2 Installing the Motherboard Assembly Caution This procedure requires that you handle components that are sensitive to static discharge Static discharges can cause component failures To avoid damage ensure that you follow antistatic practices as described in Section 2 7 Performing Electrostatic Discharge and Antistatic Prevention Measures on page 2 9 1 Power off the server See Section 2 4 Powering Off the Server on page 2 3 2 Attach an antistatic wrist strap See Section 2 7 Performing Electrostatic Discharge and Antistatic Prevention Measures on page 2 9 3 If you are replacing the motherboard only replace the CPUs as required Apply thermal grease Follow the applicable grease procedure included with the grease See Section 4 7 3 Installing a CPU Reusing Heatsink on page 4 32 4 Place the motherboard tray into the chassis FIGURE 4 14 Move the motherboard tray carefully 1 a Gently slide the motherboard to the front and carefully set it down 2 a The blind mushroom standoffs must engage the keyhole slots
29. 15 FIGURE C 22 BIOS Setup Utility Server Configure Remote Access C 16 Sun Fire X4250 Server Service Manual November 2009 FIGURE C 24 BIOS Setup Utility Server Clear BMC Event Log BIOS SETUP UTILITY u Clear BMC Event Log nou m Cancel Clear BNC System Event Log C20 BIOS Security Menu Screens The BIOS Security screens allow you to set or change the user and supervisor passwords The Sun Fire X4250 server has the following BIOS Security screens Appendix C BIOS Screens C 17 FIGURE C 25 BIOS Setup Utility Security Change Supervisor Password BIOS SETUP UTILITY Change Supervisor Password C 2 6 BIOS Exit Menu Screens The BIOS Exit screens allow you to save changes and exit discard changes and exit discard changes or load optimal or fail safe defaults The Sun Fire X4250 server has the following BIOS Exit screens C 18 Sun Fire X4250 Server Service Manual November 2009 FIGURE C 26 BIOS Setup Utility Exit BIOS SETUP UTILITY Server Save Changes and Exit scard nge Exit BIOS SETUP UTILITY nced Boot Serve Security Save Changes and Exit Save configuration changes and exit setup m Cancel ght 1985 2007 Am Appendix C BIOS Screens C 19 FIGURE C 28 BIOS Setup Utility Exit Discard Changes ETUP UTILITY ain Advanced Boot Security Save Changes and Discard changes and exit setup m Cancel BIOS SETUP UTILITY rity
30. 3 b Disconnect the power cord or cords from the power supply or supplies See Section 2 4 Powering Off the Server on page 2 3 c Remove the server from the rack See Section 2 6 Removing a Server From the Rack on page 2 7 d Attach an antistatic wrist strap See Section 2 7 Performing Electrostatic Discharge and Antistatic Prevention Measures on page 2 9 e Remove the top cover See Section 2 8 Removing the Top Cover on page 2 11 2 Remove the air duct See Section 4 2 1 Removing the Air Duct on page 4 10 3 Remove the PCIe cards and risers See Section 4 3 1 Removing a PCIe Riser on page 4 13 Note the location of expansion cards in the PCle risers 4 Disconnect the power distribution board ribbon cable FIGURE 4 13 1 See Section 5 8 3 Removing a PDB Cable on page 5 26 5 Disconnect the drive data cables See Section 1 2 2 System Cables on page 1 5 Caution The drive data cables are delicate Ensure that they are safely out of the way when servicing the motherboard Chapter 4 Servicing Motherboard Components 4 25 6 Remove the heatsink covering the busbar screws to access the bus bar 7 Remove the 4 screws that secure the motherboard to the bus bar 2 Use a No 2 Phillips screwdriver 8 Loosen the captive motherboard retaining screw 9 Lift the motherboard tray out of the chassis 3 Move the motherboard carefully Gently
31. 4 Servicing the Motherboard Assembly The following topics are covered m Section 4 6 1 Removing the Motherboard Assembly on page 4 25 m Section 4 6 2 Installing the Motherboard Assembly on page 4 27 You must remove the motherboard assembly to access the following components m Power distribution board m Paddle card Note FRU This field replaceable unit should be replaced only by qualified service technicians Contact your Sun Service representative for assistance Caution Ensure that all power is removed from the server before removing or installing the motherboard assembly You must disconnect the power cables from the system before performing this procedure Caution This procedure requires that you handle components that are sensitive to electrostatic discharge This discharge can cause server components to fail To avoid damage ensure that you follow the antistatic practices as described in Section 2 7 Performing Electrostatic Discharge and Antistatic Prevention Measures on page 2 9 Sun Fire X4250 Server Service Manual November 2009 4 6 1 from the rack Caution This procedure requires removing the server from the rack The server is heavy Two people are required to remove it A Removing the Motherboard Assembly You need a No 2 Phillips screwdriver 1 Prepare the server for service a Power off the server See Section 2 4 Powering Off the Server on page 2
32. 4 1 3 Slide the drives cage back until the drives backplane engages with the paddle card connector FIGURE 5 4 2 4 Replace the No 2 Phillips screws securing the drives cage to the chassis FIGURE 5 4 3 Two screws secure the drives cage to each side of the chassis 5 Install the fan modules See Section 3 3 5 Installing a Fan Module on page 3 13 Chapter 5 Servicing Infrastructure Boards and Components 5 7 FIGURE 5 4 Installing the Drives Cage 6 Install the top cover See Section 6 1 Installing the Top Cover on page 6 2 7 Install the server into the rack See Section 6 2 Reinstalling the Server in the Rack on page 6 3 8 Install the drives Note Ensure you are installing the drives in the correct drive bays See Section 3 2 5 Installing a Hard Drive or SSD on page 3 7 9 Install the DVD USB module See Section 3 5 2 Installing the DVD USB Module on page 3 21 5 8 Sun Fire X4250 Server Service Manual November 2009 10 Return the server to operation a Reconnect the power cord or cords to the power supply or supplies Verify that the AC Present LED is lit See Section 6 4 Powering On the Server on page 6 6 b Press the power button to power on the server See Section 6 4 Powering On the Server on page 6 6 23 5 3 1 Servicing the Drives Backplane You must remove the drives backplane to service the front contro
33. 5 9 drives cage 5 5 DVD USB module installing 3 21 removing 3 20 E ejector tabs 4 6 Index 1 electrostatic discharge 2 9 ESD 2 9 Ethernet ports 1 2 F fan failure 3 11 Fan Fault LED 3 11 Fan Module LEDs 3 10 Fan power boards 1 4 fan tray connector board 5 3 5 4 fans overview 3 10 Faulty DIMMs 4 2 Features 1 2 Front I O board 1 4 front panel 2 3 6 7 front panel features 1 7 G graceful shutdown 2 4 H hard drive hot plugging 3 7 installing 3 7 hot pluggable devices 3 1 hot plugging hard drive 3 7 hot swappable devices 3 2 I O Components 1 9 Identifying PCIe Cards 4 17 Illustrated Parts Breakdown 1 9 important safety information 2 2 installing Air Duct 4 11 Battery 4 23 CPU FRU 4 32 DDR2 DIMMs 4 7 drives backplane 5 10 Drives Cage 5 7 DVD USB module 3 21 fan power boards 5 4 fan tray 3 13 Front Control Panel Light Pipe Assembly 5 13 hard drive 3 7 HD Cables in a SAS Configuration 5 23 motherboard assembly 4 27 Paddle Card 5 20 PCle Riser 4 14 PCI Ecards 4 20 PDB Cable 5 28 Power Distribution Board 5 15 power supply 3 18 Installing the Top Cover 6 2 installing to a rack C 1 internal cables 1 5 Internal drives 1 2 Internal USB Port 4 41 J Jumpers 4 36 L latch 3 7 slide rail 2 5 LED blue service action required 3 6 Fan Fault 3 11 Locator 3 14 Power Supply Failure 3 15 Service Required 3 14 3 15 System Power Su
34. 6 2 m Section 6 2 Reinstalling the Server in the Rack on page 6 3 m Section 6 3 Returning the Server to the Normal Rack Position on page 6 4 m Section 6 4 Powering On the Server on page 6 6 Caution Never attempt to run the server with the covers removed Hazardous voltage is present Caution Equipment damage is possible Covers must be in place for proper air flow 6 1 6 1 Installing the Top Cover If you removed the top cover perform the following steps to replace it 1 Place the top cover on the chassis Set the cover down so that it hangs over the rear of the server by about an inch 25 4 mm 2 Slide the top cover forward until it seats FIGURE 6 1 3 Close the fan cover and engage the fan cover latches Caution If the top cover is not installed correctly and the cover is not completely closed the server will not power on FIGURE 6 1 Installing the Top Cover 6 2 Sun Fire X4250 Server Service Manual November 2009 6 2 Reinstalling the Server in the Rack If you removed the server chassis from the rack perform these steps to replace it Caution The servers are heavy Two people might be required to carry the chassis and install it in the rack A 1 On the rack ensure that the slide rails are extended 2 Place the ends of the chassis mounting brackets into the slide rails FIGURE 6 2 3 Slide the server into the rack until the brac
35. B DIMM in place If the FB DIMM does not easily seat into the connector verify that the orientation of the FB DIMM is as shown in FIGURE 4 3 If the orientation is reversed damage to the FB DIMM might occur Repeat Step 2 through Step 4 until all FB DIMMs are installed Replace the air duct to the down position Install the top cover See Section 6 1 Installing the Top Cover on page 6 2 Slide the server into the rack See Section 6 3 Returning the Server to the Normal Rack Position on page 6 4 Reconnect the power cord or cords to the power supply or supplies Verify that the AC Present LED is lit See Section 6 4 Powering On the Server on page 6 6 Power on the server See Section 6 4 Powering On the Server on page 6 6 Servicing the Air Duct You must remove the air duct when removing and installing the following components Power distribution board Power supply unit PSU PDB Chapter 4 Servicing Motherboard Components 4 9 4 2 1 4 10 m Paddle card m Motherboard Note This is a customer replaceable unit Caution To prevent the system from overheating ensure that the air duct is correctly installed before powering on the server Removing the Air Duct 1 Prepare the server for service a Power off the server See Section 2 4 Powering Off the Server on page 2 3 Disconnect the power cord or cords from the power supply
36. Color Lights when Power OK Green The system is powered on and the fan module is functioning correctly Service Required Amber The fan module is faulty The front and rear panel Service Required LEDs are also lit if the system detects a fan module fault FIGURE 3 6 shows the fan module locations Sun Fire X4250 Server Service Manual November 2009 FIGURE 3 6 Fan Module Locations 3 3 9 Detecting Fan Module Failure The following LEDs are lit when a fan module fault is detected m Front and rear Service Required LEDs m Top Fan LED on the front of the server m Fan Fault LED on or adjacent to the faulty fan module If an overtemperature conditions occurs the front panel CPU overtemperature LED becomes lit and a message is displayed on the console and logged by the iLOM The system Overtemp LED might be lit if a fan fault causes an increase in system operating temperature See Chapter 1 Section 1 3 Sun Fire X4250 Server Front Panel Features on page 1 7 for more information about system status LEDs Chapter 3 Servicing Customer Replaceable Devices 3 11 FIGURE 3 7 Detecting a Faulty Fan Module 3 3 4 Removing a Fan Module shut down the only service permitted in the fan compartment is the replacement of A Caution Hazardous moving parts Unless the power to the server is completely the fan modules by trained personnel 1 Extend the server into the maintenance position See Section 2 5 Exte
37. Dimensions Dimension Sun Fire X4250 Height 87 85 mm 3 46 inches Width 445 71 mm 17 55 inches includes ears chassis is 425 46 mm 16 75 inches Depth 733 65 mm 28 88 inches includes PSU handle the chassis is 711 25 mm 28 00 inches Weight Maximum 25 6 kg 56 3 pounds 1 6 Sun Fire X4250 Server Service Manual November 2009 1 3 Sun Fire X4250 Server Front Panel Features FIGURE 1 2 shows front panel features on the Sun Fire X4250 FIGURE 1 2 Front Panel Features Figure Legend 1 Locator LED Locator button white Service Action Required LED amber Power OK LED green Power button DVD drive USB ports 2 Maintenance LEDs Power Supply Service Required LED amber System Overtemperature LED amber Fan Module Service Required LED amber 8 Drive map Chapter 1 Sun Fire X4250 Server Overview 1 7 14 Sun Fire X4250 Server Rear Panel Features FIGURE 1 3 shows rear panel features on the Sun Fire X4250 For more detailed information about ports and their uses see the Sun Fire X4450 Server Installation Guide For a detailed description of PCIe slots see Section 4 3 Servicing PCIe Risers on page 4 13 FIGURE 1 3 Rear Panel Features EI 1 PSU 1 9 Rear panel system status LEDs Locator LED Locator button white Service Action Required LED amber Power OK LED green 14 Figure Legend 2 PSU 0 slot 10 Serial management port 3 PCle 3 slot 11 Network management
38. FIGURE 5 8 Removing the Power Distribution Board 5 5 2 Installing the Power Distribution Board 1 Lower the PDB bus bar assembly into the chassis FIGURE 5 9 1 The PDB fits over a series of mushroom standoffs in the floor of the chassis 5 14 Sun Fire X4250 Server Service Manual November 2009 2 Slide the PDB bus bar assembly to the right until it plugs into paddle card 3 Install the five No 2 Phillips screws to secure the PDB to the chassis 2 4 Connect the top cover interlock cable to the power distribution board 3 5 Connect the PDB ribbon cable to the PSU backplane 4 6 Install the power supplies Slide each power supply into its bay until it locks into place See Section 3 4 4 Installing a Power Supply on page 3 18 7 Install the motherboard assembly See Section 4 6 2 Installing the Motherboard Assembly on page 4 27 FIGURE 5 9 Installing the Power Distribution Board Chapter 5 Servicing Infrastructure Boards and Components 5 15 5 6 Servicing the Power Supply Backplane In the Sun Fire X4250 the power supply backplane carries 12V power to the power distribution board Note FRU This field replaceable unit should be replaced only by qualified service technicians Contact your Sun Service representative for assistance the server is powered off To avoid personal injury or damage to the server you must ki Caution The system supplies power to the power supply
39. Installing the DVD USB Module 1 Slide the DVD USB module into the front of the chassis until it seats FIGURE 3 15 2 Install the drive you removed during the DVD USB module removal procedure 3 Power on the server See Section 6 4 Powering On the Server on page 6 6 Chapter 3 Servicing Customer Replaceable Devices 3 21 FIGURE 3 15 Installing the DVD USB Module 3 22 Sun Fire X4250 Server Service Manual November 2009 CHAPTER 4 Servicing Motherboard Components This chapter describes how to replace the motherboard and its components in the Sun Fire X4250 server Note Before performing any of the procedures in this chapter perform the procedures described in Chapter 2 Preparing to Service the System The following topics are covered in this chapter Section 4 1 Servicing DIMMs on page 4 2 CRU Section 4 2 Servicing the Air Duct on page 4 10 CRU Section 4 3 Servicing PCIe Risers on page 4 13 CRU Section 4 4 Servicing PCIe Cards on page 4 16 CRU Section 4 5 Servicing the Battery on page 4 22 CRU Section 4 6 Servicing the Motherboard Assembly on page 4 24 FRU Section 4 7 Servicing CPUs on page 4 29 FRU Section 4 8 Resetting Passwords and Clearing CMOS NVRAM on page 4 36 Section 4 9 Recovering From Corrupt Service Processor Software on page 4 39 Section 4 10 Using the Reset and NMI Switches on page 4 43 No
40. Pressing the power button causes Advanced Configuration and Power Interface ACPI enabled operating systems to perform an orderly shutdown of the operating system Servers not running ACPI enabled operating systems will shut down to standby power mode immediately Emergency shutdown Press and hold the Power button for at least four seconds until the main power is off and the server enters standby power mode See FIGURE 2 2 When the main power is off the Power OK LED on the front panel flashes indicating that the server is in standby power mode Caution All applications and files will be closed abruptly without saving changes File system corruption might occur ILOM SP CLI shutdown See Section 2 4 1 Powering Off the Server Using the Service Processor Command Line on page 2 4 Caution To completely power off the server you must disconnect the AC power cords from the rear panel of the server Chapter 2 Preparing to Service the System 2 3 FIGURE 2 2 Front Panel Power OK LED 2 4 1 Powering Off the Server Using the Service Processor Command Line You can use the service processor to perform a graceful shutdown of the server and ensure that all of your data is saved and the server is ready for restart Refer to the OS documentation for additional information 1 Log in as a superuser or equivalent Depending on the type of problem you might want to view server status or log files or run diagnostics bef
41. Section 4 3 2 Installing a PCIe Riser on page 4 14 12 Return the server to operation a Install the top cover See Section 6 1 Installing the Top Cover on page 6 2 b Install the server into the rack See Section 6 2 Reinstalling the Server in the Rack on page 6 3 c Reconnect the power cord or cords to the power supply or supplies Verify that the AC Present LED is lit See Section 6 4 Powering On the Server on page 6 6 d Power on the server See Section 6 4 Powering On the Server on page 6 6 4 28 Sun Fire X4250 Server Service Manual November 2009 FIGURE 4 14 Installing the Motherboard Assembly 1 1 o 4 7 Servicing CPUs The following topics are covered m Section 4 7 2 Removing a CPU on page 4 31 m Section 4 7 3 Installing a CPU Reusing Heatsink on page 4 32 m Section 4 7 4 Installing a CPU Replacing Heatsink on page 4 35 Note FRU This field replaceable unit should be replaced only by qualified service technicians Contact your Sun Service representative for assistance A CPU FRU requires trained personnel to apply thermal grease For Xoption CPUs the grease is preinstalled Chapter 4 Servicing Motherboard Components 4 29 See Section 1 5 Illustrated Parts Breakdown on page 1 9 for illustrations of the server and CPUs 4 7 1 CPU Fault Remind Button If you are replacing a faulty CPU press the Remin
42. Section 4 4 2 Removing PCIe Cards on page 4 18 m Section 4 4 3 Installing PCIe Cards on page 4 20 Caution This procedure requires that you handle components that are sensitive to static discharge This sensitivity can cause the component to fail To avoid damage ensure that you follow antistatic practices as described in Section 2 7 Performing Electrostatic Discharge and Antistatic Prevention Measures on page 2 9 Caution Ensure that all power is removed from the server before removing or installing expansion cards You must disconnect the power cables before performing this procedure Sun Fire X4250 Server Service Manual November 2009 4 4 1 Sun Fire X4250 PCIe Card Guidelines The PCI expansion system is configured using a variety of riser cards The connector is an x16 but the cards may operate at x8 All connectors operate at x8 and the active riser x8 slots share a single x8 FIGURE 4 9 Identifying PCIe Cards Chapter 4 Servicing Motherboard Components 4 17 4 4 2 4 18 Removing PCIe Cards Caution Ensure that all power is removed from the server before removing or installing expansion cards You must disconnect the power cables before performing this procedure 1 Prepare the server for service a Power off the server See Section 2 4 Powering Off the Server on page 2 3 b Disconnect the power cord or cords from the power supply or supplies See Section 2
43. TER 2 Preparing to Service the System This chapter describes how to prepare the Sun Fire X4250 server for servicing The following topics are covered m Section 2 1 Safety Information on page 2 1 m Section 2 2 Required Tools on page 2 2 m Section 2 3 Obtaining the Chassis Serial Number on page 2 2 m Section 2 4 Powering Off the Server on page 2 3 m Section 2 5 Extending the Server to the Maintenance Position on page 2 5 m Section 2 6 Removing a Server From the Rack on page 2 7 m Section 2 7 Performing Electrostatic Discharge and Antistatic Prevention Measures on page 2 9 m Section 2 8 Removing the Top Cover on page 2 11 2 1 Safety Information This section describes important safety information that you need to know prior to removing or installing parts in the Sun Fire X4250 server Caution Never attempt to run the server with the covers removed Hazardous voltage is present Caution Equipment damage is possible The covers must be in place for proper air flow gt gt 2 1 For your protection observe the following safety precautions when setting up your equipment m Follow all Sun cautions warnings and instructions marked on the equipment and described in Important Safety Information for Sun Hardware Systems 816 7190 m Follow all cautions warnings and instructions marked on the equipment and described in the Sun Fire X4450 Serv
44. a Power off the server See Section 2 4 Powering Off the Server on page 2 3 Disconnect the power cord or cords from the power supply or supplies See Section 2 4 Powering Off the Server on page 2 3 Slide the server out of the rack See Section 2 5 Extending the Server to the Maintenance Position on page 2 5 Attach an antistatic wrist strap See Section 2 7 Performing Electrostatic Discharge and Antistatic Prevention Measures on page 2 9 Remove the top cover See Section 2 8 Removing the Top Cover on page 2 11 2 Locate the 2 pin header J602 Access the J602 jumper on the rear of the motherboard next to the SP below PCIe slot 1 PCle riser 1 3 Place the jumper across the 2 pins of the header Chapter 4 Servicing Motherboard Components 4 37 4 Power on the server and boot until you see a message that the password has been cleared 5 Power off the server and remove AC power 6 Remove the jumper from J602 7 Return the server to operation a Install the top cover See Section 6 1 Installing the Top Cover on page 6 2 Slide the server into the the rack See Section 6 3 Returning the Server to the Normal Rack Position on page 6 4 Reconnect the power cord or cords to the power supply or supplies Verify that the AC Present LED is lit See Section 6 4 Powering On the Server on page 6 6 Power on the server S
45. a Press and hold the tab b Rotate the cable management arm out of the way so that you can access the power supply FIGURE 3 11 Releasing the Cable Management Arm 4 Disconnect the power cord from the faulty power supply 5 Grasp the power supply handle and press the release latch FIGURE 3 12 6 Pull the power supply out of the chassis Chapter 3 Servicing Customer Replaceable Devices 3 17 FIGURE 3 12 Removing a Power Supply Using the Release Handle 3 4 4 Installing a Power Supply 1 Align the replacement power supply with the empty power supply chassis bay 2 Slide the power supply into the bay until it is fully seated FIGURE 3 13 3 Reconnect the power cord or cords to the power supply or supplies Verify that the AC Present LED is lit 4 Close the CMA inserting the end of the CMA into the rear left rail bracket FIGURE 3 11 5 Verify that the following LEDS are not lit a Failure LED on the replaced power supply m Service Required LED m Front Service Required LED m Rear Service Required LED Note See Section 1 3 Sun Fire X4250 Server Front Panel Features on page 1 7 and Section 1 4 Sun Fire X4250 Server Rear Panel Features on page 1 8 for more information about identifying and interpreting system LEDs 3 18 Sun Fire X4250 Server Service Manual November 2009 6 Verify the status of the power supplies Solaris OS At the gt prompt type the show envir
46. and Antistatic Prevention Measures on page 2 9 Remove the top cover See Section 2 8 Removing the Top Cover on page 2 11 2 Remove the PCIe riser closest to the power supply See Section 4 3 1 Removing a PCIe Riser on page 4 13 See Section 4 4 1 Sun Fire X4250 PCIe Card Guidelines on page 4 17 3 Press the latch and remove the battery from the motherboard Use a small No 1 flat blade non metallic screwdriver or equivalent Installing the Battery 1 2 Unpack the replacement battery Press the new battery into the motherboard Install the positive side facing upward away from the motherboard Install PCIe riser 0 with any associated cards See Section 4 3 2 Installing a PCIe Riser on page 4 14 Return the server to operation a Install the top cover See Section 6 1 Installing the Top Cover on page 6 2 Chapter 4 Servicing Motherboard Components 4 23 b Slide the server into the the rack See Section 6 3 Returning the Server to the Normal Rack Position on page 6 4 c Reconnect the power cord or cords to the power supply or supplies Verify that the AC Present LED is lit See Section 6 4 Powering On the Server on page 6 6 d Power on the server See Section 6 4 Powering On the Server on page 6 6 5 Use the ILOM set date command to set the day and time See the Integrated Lights Qut Management Guide 4 6 A 4 2
47. are the server for service a Power off the server See Section 2 4 Powering Off the Server on page 2 3 b Disconnect the power cord or cords from the power supply or supplies See Section 2 4 Powering Off the Server on page 2 3 5 22 Sun Fire X4250 Server Service Manual November 2009 10 11 c Slide the server out of the rack See Section 2 5 Extending the Server to the Maintenance Position on page 2 5 d Attach an antistatic wrist strap See Section 2 7 Performing Electrostatic Discharge and Antistatic Prevention Measures on page 2 9 e Remove the top cover See Section 2 8 Removing the Top Cover on page 2 11 Remove the air duct See Section 4 2 1 Removing the Air Duct on page 4 10 Remove the fan modules See Section 3 3 4 Removing a Fan Module on page 3 12 Remove the fan power boards See Section 5 1 1 Removing a Fan Power Board on page 5 2 Thread the power board end of the cables underneath the midwall towards the drives backplane FIGURE 5 15 a Connect the connector labeled PB 0 1 2 and 3 to the connector furthest from the power supply b Connect the connector labeled PB 4 5 6 and 7 to the connector nearest to the power supply Reinstall the fan boards making sure the cable is not pinched The cable routes through the slot underneath of the fan boards See Section 5 1 2 Installing a Fan Power Board
48. ase button and slide the top cover to the rear about a half inch 12 7 mm 2 3 Lift up and remove the top cover 3 Caution If the top cover is removed before the server is powered off the server will immediately go into Standby mode Chapter 2 Preparing to Service the System 2 11 FIGURE 2 6 Removing the Top Cover 2 12 Sun Fire X4250 Server Service Manual November 2009 CHAPTER 3 Servicing Customer Replaceable Devices This chapter describes how to replace the hot swappable and hot pluggable customer replaceable units CRUs in the Sun Fire X4250 server The following topics are covered m Section 3 1 Hot Pluggable or Hot Swappable Devices on page 3 1 m Section 3 2 Servicing Drives on page 3 2 m Section 3 3 Servicing Fan Modules on page 3 9 m Section 3 4 Servicing Power Supplies on page 3 15 m Section 3 5 Servicing the DVD USB Module on page 3 20 3 1 Hot Pluggable or Hot Swappable Devices 3 1 1 Hot Pluggable Devices Hot pluggable devices can be removed and installed while the server is running but you must perform administrative tasks before or after installing the hardware for example mounting a drive In the Sun Fire X4250 server only drives are hot pluggable To hot plug a drive you must take the drive offline to prevent any applications from accessing it and to remove the logical software links to it before you can safely remove it See Sectio
49. b Click the Redirection tab Click on the Start Redirection button The javaRConsole window appears and prompts you for your user name and password again When you are prompted type a user name and password with administrator privileges The current POST screen appears Changing POST Options These instructions are optional but you can use them to change the operations that the server performs during POST testing To Change POST Options 1 Initialize the BIOS Setup Utility by pressing the F2 key while the system is performing the power on self test POST The BIOS Main Menu screen appears Select the Boot menu The Boot Settings screen appears Select Boot Settings Configuration The Boot Settings Configuration screen appears On the Boot Settings Configuration screen there are several options that you can enable or disable m Hit F2 Message Display Displays Press F2 to run Setup in POST This option is enabled by default Appendix B BIOS Power On Self Test POST Codes B 3 m Quick Boot This option is enabled by default The BIOS skips certain tests while booting such as the extensive memory test This decreases the time it takes for the system to boot m Quiet Boot This option is disabled by default If you enable this option the Sun Microsystems logo appears instead of POST codes m Add On ROM Display Mode This option is set to Force BIOS by default This option takes effect only
50. backplane even when disconnect power cords before servicing the power supply backplane 5 6 1 Removing the Power Supply Backplane 1 Remove the motherboard assembly See Section 4 6 1 Removing the Motherboard Assembly on page 4 25 Remove all power supplies Grasp the power supply handle and press the release latch See Section 3 4 3 Removing a Power Supply on page 3 16 Remove the power distribution board See Section 5 5 1 Removing the Power Distribution Board on page 5 13 Unscrew the 4 screws that secure the L shaped bus bars to the PSU backplane and the PDB Remove the No 2 Phillips screw securing the power supply backplane to the power supply bay FIGURE 5 10 Lift the power supply backplane up and off its mushroom standoffs and out of the system Place the power supply backplane on an antistatic mat 5 16 Sun Fire X4250 Server Service Manual November 2009 FIGURE 5 10 Removing the Power Supply Backplane 5 6 2 Installing the Power Supply Backplane 1 Mount the power supply backplane to the front of the power supply bay FIGURE 5 11 Place the backplane over its mushroom standoffs and press down toward the floor of the chassis FIGURE 5 11 Installing the Power Supply Backplane 2 Secure the power supply backplane with one No 2 Phillips screw Chapter 5 Servicing Infrastructure Boards and Components 5 17 Install the power distribution board
51. c Discharge and Antistatic Prevention Measures on page 2 9 e Remove the top cover See Section 2 8 Removing the Top Cover on page 2 11 2 If you are servicing the drives backplane remove all drives See Section 3 2 4 Removing a Hard Drive or SSD on page 3 5 Note Make a note of the drive locations before removing them from the system You will need to install the drives in the correct locations when reassembling the system 3 If you are servicing the drives backplane remove the DVD USB module See Section 3 5 1 Removing the DVD USB Module on page 3 20 4 Remove the fan modules See Section 3 3 4 Removing a Fan Module on page 3 12 5 Remove the No 2 Phillips screws securing the drives cage to the chassis FIGURE 5 3 1 and 2 Two screws secure the drives cage to each side of the chassis 6 Slide the drives cage forward to disengage the backplane from the paddle cards FIGURE 5 3 3 7 Lift the drives cage up and disconnect the drive data cables FIGURE 5 3 4 Press the connector release button to release the cable 8 Set the drives cage on an antistatic mat 5 6 Sun Fire X4250 Server Service Manual November 2009 FIGURE 5 3 Removing the Drives Cage Oz Installing the Drives Cage 1 Connect the drive data cables Press the connector into its socket until it snaps into place 2 Position the drives cage in the chassis over its standoffs FIGURE 5
52. ce Processor Password From the BIOS Screen on page 4 37 Section 4 8 3 Resetting the SP Password Using a Jumper on page 4 37 Section 4 8 4 Resetting CMOS NVRAM Using a Jumper on page 4 38 4 8 1 Overview Clearing CMOS settings resets the BIOS settings including the BIOS password You can reset a password from the BIOS screen or with a jumper You can also clear the CMOS NVRAM and BIOS password by changing jumpers as listed in TABLE 4 1 TABLE 4 1 Sun Fire X4250 Server Jumpers Jumper Function Location J602 Clears the SP password Access on the motherboard in the rear next to the SP below PCle slot 1 PCle riser 1 J1802 Clears the CMOS NVRAM Access on the motherboard in the rear next and the BIOS password to the SATA connector below PCle slot 0 PCle riser 0 4 36 Sun Fire X4250 Server Service Manual November 2009 4 8 2 4 8 3 Resetting a Service Processor Password From the BIOS Screen To reset a password for the Service Processor access the BIOS Security screen 1 Boot the server 2 Press F2 at the Sun splash screen to enter Setup 3 At the BIOS screen move to the Security Screen tab 4 Change the password 5 Save and Exit the BIOS The system restarts See Section BIOS Screens on page C 1 for additional BIOS information Resetting the SP Password Using a Jumper To reset a password for the BIOS by changing a jumper 1 Prepare the server for service
53. ction 2 4 Powering Off the Server on page 2 3 b Disconnect the power cord or cords from the power supply or supplies See Section 2 4 Powering Off the Server on page 2 3 Sun Fire X4250 Server Service Manual November 2009 c Slide the server out of the rack See Section 2 5 Extending the Server to the Maintenance Position on page 2 5 d Attach an antistatic wrist strap See Section 2 7 Performing Electrostatic Discharge and Antistatic Prevention Measures on page 2 9 e Remove the top cover See Section 2 8 Removing the Top Cover on page 2 11 2 Press and hold the Remind button to identify which FB DIMM is faulty FIGURE 4 1 3 Note the location of faulty FB DIMMs Faulty FB DIMMs are identified with a corresponding amber LED on the motherboard 4 Ensure that all FB DIMMs are seated correctly in their slots If re seating the FB DIMM does not fix the problem remove and replace the faulty FB DIMM Note Refer to the Sun Fire X4150 X4250 and X4450 Servers Diagnostics Guide for more information about DIMM System Event Log SEL messages Chapter 4 Servicing Motherboard Components 4 3 FIGURE 4 1 Remind Button Locations ce Ti eer 031 LAV Z9 WIG II sannana 4 1 2 FB DIMM Guidelines Use the FB DIMM guidelines and FIGURE 4 2 to help you plan the memory configuration of your server m The se
54. d button on the motherboard to locate the CPU that you want to replace FIGURE 4 15 The faulty CPU LED flashes when the Fault Remind button is pressed and held All faulty CPUs are indicated with an amber LED so that you can install the replacement CPU in the same location FIGURE 4 15 CPU Remind Button 4 30 Sun Fire X4250 Server Service Manual November 2009 4 7 2 Removing a CPU To remove a CPU 1 Prepare the server for service a Power off the server See Section 2 4 Powering Off the Server on page 2 3 Disconnect the power cord or cords from the power supply or supplies See Section 2 4 Powering Off the Server on page 2 3 Slide the server out of the rack See Section 2 5 Extending the Server to the Maintenance Position on page 2 5 Attach an antistatic wrist strap See Section 2 7 Performing Electrostatic Discharge and Antistatic Prevention Measures on page 2 9 Remove the top cover See Section 2 8 Removing the Top Cover on page 2 11 2 Identify which CPU to remove FIGURE 4 16 1 CPU 0 is closest to the PSU bay CPU 1 is furthest from the PSU bay 3 Unscrew the two heatsink screws FIGURE 4 16 2 4 Twist the heatsink slightly to break the seal with grease and then lift off the heatsink 5 Disengage the lever by rotating upward FIGURE 4 16 3 6 Remove the CPU FIGURE 4 16 4 Chapter 4 Servicing Motherboard Components
55. d data is provided with context sensitive Help and is stored in the system s battery backed CMOS RAM If the configuration stored in the CMOS RAM is invalid the BIOS settings default to the original state specified at the factory Using BIOS Menu Items You can access BIOS configuration screens from the following interfaces m Use a USB keyboard mouse and VGA monitor connected directly to the server m Usea terminal or terminal emulator connected to a computer through the serial port on the back panel of the server To access BIOS configuration screens and change the system s parameters do the following steps Enter the BIOS Setup utility by pressing the F2 key while the system is performing the power on self test POST When BIOS is started the main BIOS Setup menu screen is displayed C 1 C 1 2 C 2 N Ha Highlight the field to be modified using the arrow and Tab keys Use the left and right arrow keys to move sequentially back and forth through the menu screens Fields that can be reconfigured are displayed in color All other fields are nonconfigurable m Use the up and down arrows on the keyboard to scroll through a menu a Use the Tab key to move back and forth across columns Press Enter to select the field A dialog box shows the available options Modify the setup field and close the screen If you need to modify other setup parameters use the arrow and Tab keys to navigate to the d
56. e The Sun Fire X4250 server has the following BIOS Boot screens C 10 Sun Fire X4250 Server Service Manual November 2009 FIGURE C 13 BIOS Setup Utility Boot BIOS SETUP UTILITY BIOS SETUP UTILITY Enabled l Appendix C BIOS Screens C 11 FIGURE C 15 BIOS Setup Utility Boot Device Priority BIOS SETUP UTILITY Ist Boot Device Ist Drive RATD ASR 5905 PCI C 12 Sun Fire X4250 Server Service Manual November 2009 C 2 4 FIGURE C 17 BIOS Setup Utility Boot CD DVD Drives BIOS SETUP UTILITY ist Drive USB TSSTcorp CD DUI BIOS Server Menu Screens The BIOS Server screens allow you to configure Server devices if applicable Note The term BMC that may be displayed on some screens refers to the SP service processor The Sun Fire X4250 server has the following BIOS Server screens Appendix C BIOS Screens C 13 FIGURE C 18 BIOS Setup Utility Server BIOS SETUP UTILITY AST2000 LAN Configuration Screen Help NMI on Error C 14 Sun Fire X4250 Server Service Manual November 2009 FIGURE C 20 BIOS Setup Utility Server LAN Configuration ervel TOS SETUP UTILITY i Static rt Chan Gene Save v02 61 C Copyright 1985 2007 American Megatrends Inc FIGURE C 21 BIOS Setup Utility Server LAN Configuration Reset SP BMC Password BOS SETUP UTILITY Gateway Address 129 146 053 248 Appendix C BIOS Screens C
57. e 6 2 b Slide the server into the rack See Section 6 3 Returning the Server to the Normal Rack Position on page 6 4 c Reconnect the power cord or cords to the power supply or supplies Verify that the AC Present LED is lit See Section 6 4 Powering On the Server on page 6 6 d Power on the server See Section 6 4 Powering On the Server on page 6 6 Jet ka A l Servicing the Drives Cage You must remove the drives cage to access the following components m Drives backplane m Front control panel light pipe assemblies Note FRU This field replaceable unit should be replaced only by qualified service technicians Contact your Sun Service representative for assistance Caution Ensure that all power is removed from the server before removing or installing the drives cage You must disconnect the power cables before performing this procedure Removing the Drives Cage 1 Prepare the server for service a Power off the server See Section 2 4 Powering Off the Server on page 2 3 b Disconnect the power cord or cords from the power supply or supplies See Section 2 4 Powering Off the Server on page 2 3 Chapter 5 Servicing Infrastructure Boards and Components 5 5 c Remove the server from the rack See Section 2 6 Removing a Server From the Rack on page 2 7 d Attach an antistatic wrist strap See Section 2 7 Performing Electrostati
58. e the unit m Pause The message appears on the screen an error is logged to the SEL and user input is required to continue The user can take immediate corrective action or choose to continue booting Sun Fire X4250 Server Service Manual November 2009 m Halt The message appears on the screen an error is logged to the SEL and the system cannot boot unless the error is resolved The user needs to replace the faulty part and restart the system TABLE B 1 Error Messages and Responses Error Code Error Message Response 0000 Timer Error Pause 0003 CMOS Battery Low Pause 0004 CMOS Settings Wrong Pause 0005 CMOS Checksum Bad Pause 000B CMOS memory size Wrong Pause 000C RAM R W test failed Pause 000E A Drive Error Pause 000F B Drive Error Pause 0012 CMOS Date Time Not Set Pause 0040 Refresh Timer Test Failed Halt 0041 Display Memory Test Failed Pause 0042 CMOS Display Type Wrong Pause 0043 lt INS gt Pressed Pause 0044 DMA Controller Error Halt 0045 DMA 1 Error Halt 0046 DMA 2 Error Halt 0047 Unknown BIOS error Error code 0047 Halt 0048 Password Check Failed Halt 0049 Unknown BIOS error Error code 0049 Halt 004A Unknown BIOS error Error code 004A Pause 004B Unknown BIOS error Error code 004B Pause 004C Keyboard Interface Error Continues to boot 005D S M A R T Command Failed Continues to boot 005E Password Check Failed Pause 0101 Warning This system board does not support the power Pause requirements
59. ee Section 6 4 Powering On the Server on page 6 6 The password is reset 4 8 4 Resetting CMOS NVRAM Using a Jumper To clear the NVRAM using a jumper 1 Prepare the server for service a Power off the server See Section 2 4 Powering Off the Server on page 2 3 Disconnect the power cord or cords from the power supply or supplies See Section 2 4 Powering Off the Server on page 2 3 Slide the server out of the rack See Section 2 5 Extending the Server to the Maintenance Position on page 2 5 Attach an antistatic wrist strap See Section 2 7 Performing Electrostatic Discharge and Antistatic Prevention Measures on page 2 9 4 38 Sun Fire X4250 Server Service Manual November 2009 e Remove the top cover See Section 2 8 Removing the Top Cover on page 2 11 2 Locate the jumper header J1802 Access the J1802 jumper on the rear of the motherboard next to the SATA connector below PCIe slot 0 PCIe riser 0 3 Place the jumper across the 2 pins of the header 4 Power on the server and boot until the message about NVRAM has been cleared 5 Power off the server and remove AC power cables See Section 2 4 Powering Off the Server on page 2 3 6 Remove the jumper from J1802 7 Return the server to operation a Install the top cover See Section 6 1 Installing the Top Cover on page 6 2 b Slide the server into the the rack See Section 6
60. el Power Supplies 2 Verify that standby power is on In standby power mode the Power OK LED on the front panel flashes The front panel Power OK LED will begin flashing about two minutes after the power cords are plugged in 3 Use a pen or other pointed object to press and release the recessed Power button on the server front panel When the main power is applied to the server the Power OK LED next to the Power button lights and remains lit as shown in FIGURE 6 5 FIGURE 6 5 Front Panel Power OK LED 6 6 Sun Fire X4250 Server Service Manual November 2009 Chapter 6 Returning the Server to Operation 6 7 6 8 Sun Fire X4250 Server Service Manual November 2009 APPENDIX A Connector Pinouts This appendix provides reference information about the system back panel ports and pin assignments Topics covered in this appendix include m Section A 1 Serial Management Port Connector on page A 2 m Section A 2 Network Management Port Connector on page A 3 m Section A 3 Video Connector on page A 4 m Section A 4 USB Connectors on page A 5 m Section A 5 Gigabit Ethernet Connectors on page A 6 FIGURE A 1 Sun Fire X4250 Server Back Panel 4 i N FA POs ca A Ou tr A 1 Serial Management Port Connector The serial management connector labeled SERIAL MGT is an RJ 45 connector located on the back panel This port is the default connection to the system cons
61. embly 4 24 PCI E cards 4 18 PCle Riser 4 13 power distribution board 5 13 Power Supply 3 16 Power Supply Backplane 5 16 server from rack 2 7 Top Cover 2 11 Removing a Hard Drive or SSD 3 5 required tools 2 2 Reset Switch 4 43 Resetting CMOS NVRAM 4 38 return the server to the normal rack position 6 4 S Safety Information 2 1 safety symbols xi sample BIOS setup screens C 3 serial number 2 2 Service ports 1 2 Service Processor Password 4 37 Service Required LED 3 11 3 14 3 15 Servicing Cables 5 21 Servicing CPUs 4 29 Shutdown 2 3 software 1 3 SP recovering from a corrupt 4 39 SP Password resetting 4 37 System Power Supply Failure LED 3 15 T Top Fan LED 3 11 3 14 U USB ports 1 2 Index 3 Index 4 Sun Fire X4250 Server Service Manual November 2009
62. entified on U S export exclusion lists including but not limited to the denied persons and specially designated nationals lists is strictly prohibited Use of any spare or replacement CPUs is limited to repair or one for one replacement of CPUs in products exported in compliance with U S export laws Use of CPUs as product upgrades unless authorized by the US Governmentis strictly prohibited Copyright 62009 Sun Microsystems Inc 4150 Network Circle Santa Clara California 95054 Etats Unis Tous droits r serv s CE PRODUIT CONTIENT DES INFORMATIONS CONFIDENTIELLES ET DES SECRETS COMMERCIAUX DE SUN MICROSYSTEMS INC SON UTILISATION SA DIVULGATION ET SA REPRODUCTION SONT INTERDITES SANS L AUTORISATION EXPRESSE ECRITE ET PREALABLE DE SUN MICROSYSTEMS INC Cette distribution peut des l ments d velopp s par des tiers Sun Sun Microsystems le logo Sun Java Solaris et Sun Fire sont des marques de fabrique ou des marques d pos es de Sun Mistos eteme Inc ou ses filiales aux Etats Unis et dans d autres pays Intel est une marque de fabrique ou une marque d pos e de Intel Corporation ou de sa filiale aux Etats Unis et dans d autres pays Intel Inside est une marque de fabrique ou une marque d pos e de Intel Corporation ou de sa filiale aux Etats Unis et dans d autres pays Ce produit est soumis la l gislation am ricaine sur le contr le des exportations et peut tre soumis la r glementation en vigueur dans d autres
63. er Compliance and Safety Manual m Ensure that the voltage and frequency of your power source match the voltage and frequency inscribed on the equipment s electrical rating label m Follow the electrostatic discharge safety practices as described in this chapter 22 Required Tools The Sun Fire X4250 server can be serviced with the following tools m Antistatic wrist strap m Antistatic mat m No 2 Phillips screwdriver m Non conducting No 1 flat blade screwdriver for battery removal or equivalent m Non conducting stylus or pencil to power on server 2 3 2 2 Obtaining the Chassis Serial Number To obtain support for your server you need your chassis serial number The chassis serial number is located on a label on the front of the server and another label is on the top of the server Note You might be asked for your hardware serial number if you need service for your system To find the serial number of your system use the ILOM command get SYS or see your Installation Guide or Service Manual Sun Fire X4250 Server Service Manual November 2009 FIGURE 2 1 Chassis Serial Number Label 2 4 Powering Off the Server To remove main power from the server use one of the methods shown in the following table TABLE 2 1 Shutdown Procedures Shutdown Method Graceful shutdown Use a pen or other non conducting pointed object to press and release the Power button on the front panel
64. es of mushroom standoffs in the chassis side wall 2 Slide the paddle card forward to plug it into the drives backplane FIGURE 5 13 3 Secure the paddle card with two No 2 Phillips screws 4 Install the fan power boards See Section 5 1 2 Installing a Fan Power Board on page 5 4 5 Install the power distribution board See Section 5 5 2 Installing the Power Distribution Board on page 5 15 Chapter 5 Servicing Infrastructure Boards and Components 5 19 6 Install the motherboard assembly See Section 4 6 2 Installing the Motherboard Assembly on page 4 27 FIGURE 5 13 Installing the Paddle Card 5 8 Servicing Cables The following topics are covered m Section 5 8 1 Removing HD Cables in a SAS Configuration on page 5 22 m Section 5 8 2 Installing HD Cables in a SAS Configuration on page 5 23 m Section 5 8 3 Removing a PDB Cable on page 5 26 m Section 5 8 4 Installing a PDB Cable on page 5 28 See Section 1 2 2 System Cables on page 1 5 for illustrations of cables Note FRU This field replaceable unit should be replaced only by qualified service technicians Contact your Sun Service representative for assistance 5 20 Sun Fire X4250 Server Service Manual November 2009 5 8 1 Removing HD Cables in a SAS Configuration To remove drive cables in a SAS configuration 1 Prepare the server for service a Power off the server See Section 2 4 Power
65. esired screen and menu item and then repeat Step 1 through Step 4 Otherwise go to Step 6 Press and release the right arrow key until the Exit menu screen appears Follow the instructions on the Exit menu screen to save your changes and exit the Setup utility BIOS Setup Screens Overview TABLE C 1 contains summary descriptions of the top level BIOS setup screens TABLE C 1 BIOS Setup Screens Summary Screen Description See Main General product information including Section C 2 1 BIOS Main BIOS type processor memory and Menu Screens on page C 4 time date Advanced Configuration information for the CPU Section C 2 2 BIOS memory IDE Super IO trusted computing Advanced Menu Screens on USB PCI MPS and other information page C 5 Boot Configure the boot device priority drives Section C 2 3 BIOS Boot and the DVD ROM drive Menu Screens on page C 10 Server Server devices can be configured by the Section C 2 4 BIOS Server BIOS if applicable Menu Screens on page C 13 Security Set or change the user and supervisor Section C 2 5 BIOS Security passwords Menu Screens on page C 17 Exit Save changes and exit discard changes and Section C 2 6 BIOS Exit exit discard changes or load optimal or fail safe defaults Menu Screens on page C 18 Sun Fire X4250 Server Service Manual November 2009 FIGURE C 1 summarizes the BIOS menu tree See Section C 2 BIOS Set
66. f Test POST Codes contains details to interpret BIOS POST codes BIOS Screens contains examples of typical BIOS screens Related Documentation To view the latest Sun Fire X4250 server documentation online go to hetp d068 sun com and then navigate to Sun Fire X4250 Server documentation The following table lists the available documents TABLE P 2 Sun Fire X4250 Server Related Documentation Application Part Title Number Format Location Additional documentation Late breaking information Safety and regulatory compliance Where To Find Sun Fire X4250 820 4212 Printed Shipping kit Documentation PDF Online Sun Fire X4450 Server Product 820 4211 HTML Online Notes PDF Sun Fire X4450 Server 820 2704 HIML Online Compliance and Safety Manual PDF x Sun Fire X4250 Server Service Manual November 2009 Part Application Title Number Format Location Installation Sun Fire X4450 Server 820 4217 HIML Shipping kit Installation Guide Printed Online PDF Service processor Sun Integrated Lights Out 820 1188 HIML Online Manager 2 0 User s Guide PDF Sun Integrated Lights Out 820 4198 Manager 2 0 User s Guide Sun Fire X4250 Server ILOM 820 4978 Supplement Troubleshooting Sun Fire X4150 X4250 and 820 4213 HTML Online X4450 Servers Diagnostics PDF Guide Before You Read This Document To fully use the information in this document you must have thorough knowledge of the topics discussed
67. g Power Supplies 3 15 3 4 1 Detecting Power Supply Failure 3 15 3 4 2 Power Supply LED Reference 3 15 iv Sun Fire X4250 Server Service Manual November 2009 3 5 3 4 3 Removing a Power Supply 3 16 3 4 4 Installing a Power Supply 3 18 Servicing the DVD USB Module 3 20 3 51 Removing the DVD USB Module 3 20 3 5 2 Installing the DVD USB Module 3 21 4 Servicing Motherboard Components 4 1 4 1 4 2 4 3 4 4 4 5 4 6 Servicing DIMMs 4 2 4 1 1 Identifying Faulty DIMMs 4 2 4 1 2 FB DIMM Guidelines 4 4 4 1 3 Removing FB DIMMs 4 6 4 1 4 Installing FB DIMMs 4 7 4 1 5 Installing Additional FB DIMMs 4 9 Servicing the Air Duct 4 10 4 2 1 Removing the Air Duct 4 10 4 2 2 Installing the Air Duct 4 11 Servicing PCle Risers 4 13 4 3 1 Removing a PCIe Riser 4 13 4 3 2 Installing a PCIe Riser 4 14 Servicing PCIe Cards 4 16 4 4 1 Sun Fire X4250 PCIe Card Guidelines 4 17 4 4 2 Removing PCIe Cards 4 18 44 3 Installing PCIe Cards 4 20 Servicing the Battery 4 22 4 5 1 Removing the Battery 4 23 4 5 2 Installing the Battery 4 23 Servicing the Motherboard Assembly 4 24 4 6 1 Removing the Motherboard Assembly 4 25 4 6 2 Installing the Motherboard Assembly 4 27 Contents v 4 7 Servicing CPUs 4 29 4 71 CPU Fault Remind Button 4 30 4 72 RemovingaCPU 4 31 4 7 3 Installing a CPU Reusing Heatsink 4 32 4 74 Installing a CPU Replacing Heatsink 4 35 4 8 Resetting Passwords and Clearing CMOS NVRAM 4 36 4 8 1 Overview 4
68. guration 5 22 5 8 2 Installing HD Cables in a SAS Configuration 5 23 5 8 3 Removing a PDB Cable 5 26 5 8 4 Installing a PDB Cable 5 28 Returning the Server to Operation 6 1 6 1 Installing the Top Cover 6 2 6 2 Reinstalling the Server in the Rack 6 3 6 3 Returning the Server to the Normal Rack Position 6 4 6 4 Powering On the Server 6 6 Connector Pinouts A 1 A 1 Serial Management Port Connector A 2 A 2 Network Management Port Connector A 3 A 3 Video Connector A 4 A4 USB Connectors A 5 A5 Gigabit Ethernet Connectors A 6 BIOS Power On Self Test POST Codes B 1 B 1 Introduction B 1 Contents vii viii B 2 How BIOS POST Memory Testing Works B 2 B 3 Redirecting Console Output B 2 B 4 Changing POST Options B 3 B 5 POST Codes B 4 BIOS Screens C 1 C 1 Configuring BIOS Settings C l C 1 1 Using BIOS Menu Items C 1 C 1 2 BIOS Setup Screens Overview C 2 C 2 BIOS Setup Menu Screens C 3 C 2 1 BIOS Main Menu Screens C 4 C 2 2 BIOS Advanced Menu Screens C 5 C 2 3 BIOS Boot Menu Screens C 10 C 2 4 BIOS Server Menu Screens C 13 C 2 5 BIOS Security Menu Screens C 17 C 2 6 BIOS Exit Menu Screens C 18 Index Index 1 Sun Fire X4250 Server Service Manual November 2009 Preface The Sun Fire X4250 Server Service Manual provides detailed procedures for removing and replacing replaceable parts in the Sun Fire X4250 server This manual also includes information about the use and maintenance of the server This document
69. gure Legend Legend LED Symbol Color Lights when 1 OK to Blue Remove 4P 2 Service Amber Required A 3 OK Activity Green A drive can be removed safely during a hot plug operation Note The blue OK to Remove LED requires OS support and is not functional with all operating systems The system is running and the drive is faulty The front and rear panel Service Required LEDs are also lit if the system detects a drive fault Data is being read from or written to the drive Removing a Hard Drive or SSD Hard drives and SSDs can be hot plugged or cold plugged Drives in the Sun Fire X4250 server might be hot pluggable depending on the drive configuration To hot plug a drive you must take the drive offline to prevent applications from accessing it and to remove the logical software links to it before you can safely remove it To remove a drive from a Sun Fire X4250 server 1 Identify the drive you wish to remove The amber Service Required LED might be lit For specific drive locations see Section 3 2 1 Sun Fire X4250 Server Drive Guidelines on page 3 2 2 Determine if the drive can be hot plugged or cold plugged The following conditions might prevent you from hot plugging a drive You must power off the server if the drive m Contains the operating system and the operating system is not mirrored on another drive m Cannotbe logically isolated from the online operations of the se
70. hanges Optimal Dei Discard Changes ma Cancel C 20 Sun Fire X4250 Server Service Manual November 2009 FIGURE C 30 BIOS Setup Utility Exit Load Optimal Defaults n BIOS SETUP UTIL Main Advanced ru ur Load Optimal Defaults Lo faults Load Optimal Defaults Cancel TILITY curity Load Opt t Load Failsafe Defaults Load Failsafe Defaults Appendix C BIOS Screens C 21 C 22 Sun Fire X4250 Server Service Manual November 2009 Index A Additional DDR2 DIMMs 4 9 Air Duct 4 10 antistatic mat 2 10 antistatic wrist strap 2 9 2 10 B Battery 4 22 Battery Location 4 22 BIOS changing menu settings C 1 configuring C 1 overview C 1 POST codes B 4 POST options B 3 POST overview B 1 redirecting console output for POST B 2 sample setup menu screens C 3 setup screens summary C 2 boards 1 4 Cc cable management arm 3 17 Cables 1 5 5 21 chassis mounting brackets 6 3 chassis serial number 2 2 CMOS NVRAM 4 36 command setlocator 2 5 showenvironment 3 19 configuring BIOS C 1 console output redirecting B 2 Cooling 1 2 Corrupt Service Processor Software 4 39 corrupt SP recovering from 4 39 CPUs 4 29 CRU 3 1 D Dimensions 1 6 DIMM guidelines 4 4 layout 4 5 DIMMs 4 2 drive addressing 3 8 release button 3 7 drive fillers 3 9 Drive Guidelines 3 2 Drive Locations 3 3 drives location 3 7 drives backplane installing 5 10 removing
71. if you have also enabled the Quiet Boot option but it controls whether output from the Option ROM is displayed The two settings for this option are as follows m Force BIOS Remove the Sun logo and display Option ROM output Keep Current Do not remove the Sun logo The Option ROM output is not displayed m Boot Num Lock This option is On by default keyboard Num Lock is turned on during boot If you set this option off the keyboard Num Lock is not turned on during boot m Wait for FI if Error This option is enabled by default The system pauses if an error is found during POST and only resumes when you press the F1 key m Interrupt 19 Capture This option is reserved for future use Do not change B 5 B 4 POST Codes TABLE B 1 contains descriptions of each of the POST codes listed in the same order in which they are generated These POST codes appear as a four digit string that is a combination of two digit output from primary I O port 80 and two digit output from secondary I O port 81 In the POST codes listed in TABLE B 1 the first two digits are from port 81 and the last two digits are from port 80 The Response column describes the action taken by the system on encountering the corresponding error The choices are m Warning or Not an Error The message appears on the screen An error record is logged to the system event log SEL The system continues booting with a degraded state The user might want to replac
72. in the Sun Fire X4450 Server Product Notes Sun Online The following table shows where to find Sun documents online TABLE P 3 Sun Fire X4250 Online Documents Sun Function URL Description Sun Documentation Support http docs sun com http www sun com support You can navigate to the Sun Fire X4250 server document page and then download PDF and view HTML documents Obtain technical support and download patches Preface xi Sun Function URL Description Training Warranty Feedback http www sun com training Learn about Sun courses http www sun com service support Obtain specific details regarding your warranty index html warranty http www sun com hwdocs feedback Submit your comments gt gt gt Safety Symbols Note the meanings of the following symbols that might appear in this document Caution There is a risk of personal injury or equipment damage To avoid personal injury and equipment damage follow the instructions Caution Hot surface Avoid contact Surfaces are hot and might cause personal injury if touched Caution Hazardous voltages are present To reduce the risk of electric shock and danger to personal health follow the instructions Sun Welcomes Your Comments Sun is interested in improving its documentation and welcomes your comments and suggestions To submit your comments go to http www sun
73. ing Off the Server on page 2 3 b Disconnect the power cord or cords from the power supply or supplies See Section 2 4 Powering Off the Server on page 2 3 c Slide the server out of the rack See Section 2 5 Extending the Server to the Maintenance Position on page 2 5 d Attach an antistatic wrist strap See Section 2 7 Performing Electrostatic Discharge and Antistatic Prevention Measures on page 2 9 e Remove the top cover See Section 2 8 Removing the Top Cover on page 2 11 2 Remove the air duct See Section 4 2 1 Removing the Air Duct on page 4 10 3 Remove the fan modules See Section 3 3 4 Removing a Fan Module on page 3 12 4 Remove the fan power boards See Section 5 1 1 Removing a Fan Power Board on page 5 2 5 Untwist the cable tiedowns to release the cables FIGURE 5 14 6 Remove each cable at the drive backplane by pressing the latch and then pulling out the connector 7 Disconnect each cable at the SAS HBA card by pressing the latch and then pulling out the connector 8 Pull the cables through the midwall Avoid damaging the air blocker 9 Lift the cables out of the chassis Chapter 5 Servicing Infrastructure Boards and Components 5 21 FIGURE 5 14 Removing Drive Cables in a SAS Configuration 5 8 2 Installing HD Cables in a SAS Configuration To install two drive cables Disk 0 3 and Disk 4 7 in a SAS configuration 1 Prep
74. is Following this practice equalizes the electrical potentials between you and the server Note An antistatic wrist strap is not included in the accessory kit for the Sun Fire X4250 server However antistatic wrist straps are still included with options Using an Antistatic Mat Place antistatic sensitive components such as motherboards memory and other PCBs on an antistatic mat Antistatic Handling Procedure 1 Prepare an antistatic surface to set parts on during the removal installation or replacement process Place antistatic sensitive components such as the printed circuit boards on an antistatic mat The following items can be used as an antistatic mat m Antistatic bag used to wrap a Sun replacement part m Sun antistatic mat part number 250 1088 a A disposable antistatic mat shipped with some replacement parts or optional system components 2 Attach an antistatic wrist strap When servicing or removing server components attach an antistatic strap to your wrist and then to a metal area on the chassis Sun Fire X4250 Server Service Manual November 2009 2 8 Removing the Top Cover The top cover and fan door are integrated Note Some field replaceable units FRUs require removal of the top cover 1 Unlatch the fan module door FIGURE 2 6 1 Pull the two release tabs back to release the door Rotate the fan door to the open position and hold it there 2 Press the top cover rele
75. is chapter explains the BIOS POST testing provides an alternate method for viewing the codes describes how to change POST options and lists the POST codes This chapter contains the following sections m Section B 1 Introduction on page B 1 m Section B 2 How BIOS POST Memory Testing Works on page B 2 m Section B 3 Redirecting Console Output on page B 2 m Section B 4 Changing POST Options on page B 3 m Section B 5 POST Codes on page B 4 B 1 Introduction The POST is a systematic check of basic system devices As the testing progresses the BIOS displays codes that you can use to interpret the status of your server The codes appear at the bottom right corner of the system s VGA screen after the self test has progressed far enough to initialize the video monitor Because the codes might scroll off of the screen too quickly to be read an alternate method of displaying POST codes is to redirect the output of the console to a serial port see Section B 3 Redirecting Console Output on page B 2 B 1 B 2 How BIOS POST Memory Testing Works The BIOS POST memory testing is performed as follows 1 The first megabyte of DRAM is tested by the BIOS before the BIOS code is shadowed that is copied from ROM to DRAM 2 Once executing out of DRAM the BIOS performs a simple memory test a write read of every location with the pattern 55aa55aa Note This memory test is performed o
76. is written for technicians system administrators authorized service providers ASPs and users who have advanced experience troubleshooting and replacing hardware How This Document Is Organized This manual contains the following chapters TABLE P 1 Sun Fire X4250 Service Manual Chapters Chapter Describes Chapter 1 Sun Fire X4250 Server Overview provides an overview of the system including front and back panel features and contains illustrations showing system components Chapter 2 Preparing to Service the System describes the steps necessary to prepare the system for service Chapter 3 Servicing Customer Replaceable Devices describes the service procedures that can be done while the system is running hot serviceable procedures Chapter 4 Servicing Motherboard Components describes the service procedures for the motherboard and its associated components including installing and upgrading memory modules FB DIMMs Chapter 5 Servicing Infrastructure Boards and Components describes the service procedures for all other components TABLE P 1 Sun Fire X4250 Service Manual Chapters Continued Chapter Describes Chapter 6 Appendix A Appendix B Appendix C Returning the Server to Operation describes how to bring the server back to operation after performing service procedures Connector Pinouts contains pinout tables for all external connectors BIOS Power On Sel
77. k See Section 6 3 Returning the Server to the Normal Rack Position on page 6 4 Chapter 4 Servicing Motherboard Components 4 11 c Reconnect the power cord or cords to the power supply or supplies Verify that the AC Present LED is lit See Section 6 4 Powering On the Server on page 6 6 d Power on the server See Section 6 4 Powering On the Server on page 6 6 FIGURE 4 6 Installing the Air Duct 4 12 Sun Fire X4250 Server Service Manual November 2009 4 3 4 3 1 Servicing PCIe Risers PCle cards are installed on vertical risers You must remove the relevant riser to access a PCIe card You must remove all three PCIe risers when replacing the motherboard Note This is a customer replaceable unit Caution This procedure requires that you handle components that are sensitive to static discharge This sensitivity can cause the component to fail To avoid damage ensure that you follow antistatic practices as described in Section 2 7 1 Electrostatic Discharge Safety Measures on page 2 9 Removing a PCIe Riser Caution Ensure that all power is removed from the server before removing or installing risers You must disconnect the power cables before performing this procedure 1 Prepare the server for service a Power off the server See Section 2 4 Powering Off the Server on page 2 3 b Disconnect the power cord or cords from the power suppl
78. kets lock into place The server is now in the extended maintenance position Chapter 6 Returning the Server to Operation 6 3 FIGURE 6 2 Returning the Server to the Rack 6 3 Returning the Server to the Normal Rack Position If you extended the server to the maintenance position use this procedure to return the server to the normal rack position 1 Release the slide rails from the fully extended position by pushing the release tabs on the side of each rail FIGURE 6 3 6 4 Sun Fire X4250 Server Service Manual November 2009 2 While pushing on the release tabs slowly push the server into the rack Ensure that the cables do not get in the way 3 Reconnect the cables to the back of the server If the CMA is in the way disconnect the left CMA release and swing the CMA open 4 Reconnect the CMA Swing the CMA closed and latch it to the left rack rail FIGURE 6 3 Release Tabs on Rails SENN A A AA NONNA UN 6 4 Powering On the Server Before powering on your server for the first time follow the installation and cabling instructions provided in the Sun Fire X4450 Server Installation Guide which is shipped with the system and is also available online Chapter 6 Returning the Server to Operation 6 5 To connect power cords and apply power to the server 1 Connect the power cord or cords to the power supply or supplies on the rear panel as shown in FIGURE 6 4 FIGURE 6 4 Rear Pan
79. l panel light pipe assemblies Note FRU This field replaceable unit should be replaced only by qualified service technicians Contact your Sun Service representative for assistance Removing the Drives Backplane 1 Remove the DVD USB drive See Section 3 5 1 Removing the DVD USB Module on page 3 20 2 Remove the four No 2 Phillips screws securing the backplane to the drives cage FIGURE 5 5 3 Remove the drives cage See Section 5 2 1 Removing the Drives Cage on page 5 5 4 Slide the backplane down and off the drives cage retention hooks 5 Place the drives backplane on an antistatic mat Chapter 5 Servicing Infrastructure Boards and Components 5 9 FIGURE 5 5 Removing the Drives Backplane 5 9 2 Installing the Drives Backplane 1 Slide the backplane under the retention hooks on the drives cage FIGURE 5 6 2 Install the four No 2 Phillips screws that secure the backplane to the drives cage The sequence is top left top right bottom left bottom right Q Install the drives cage See Section 5 2 2 Installing the Drives Cage on page 5 7 4 Install the DVD USB drive See Section 3 5 2 Installing the DVD USB Module on page 3 21 5 10 Sun Fire X4250 Server Service Manual November 2009 FIGURE 5 6 Installing the Drives Backplane DA Servicing the Front Control Panel Light Pipe Assembly Note FRU This field replaceable unit should be replaced only by qua
80. lar object through the hole provided on the rear of the chassis NMI Dump Switch The NMI button is the center button of the row of 3 hidden recessed buttons on the back of the motherboard located between the NET MGT and NETO connectors The button for this switch can be pushed by sticking a paper clip or similar object through the hole provided on the rear of the chassis The Non Maskable Interrupt NMI Dump switch sends an NMI order to the CPUs which is used by Field Service for debugging activities at the request of operating system engineers NMI can also be asserted by ILOM Refer to the Sun Integrated Lights Out Manager 2 0 User s Guide Chapter 4 Servicing Motherboard Components 4 43 4 44 Sun Fire X4250 Server Service Manual November 2009 CHAPTER 5 Servicing Infrastructure Boards and Components gt gt This chapter describes how to replace cold swappable field replaceable units FRUs in the Sun Fire X4250 server The following topics are covered Section 5 1 Servicing the Fan Power Boards on page 5 2 FRU Section 5 2 Servicing the Drives Cage on page 5 5 FRU Section 5 3 Servicing the Drives Backplane on page 5 9 FRU Section 5 4 Servicing the Front Control Panel Light Pipe Assembly on page 5 11 FRU Section 5 5 Servicing the Power Distribution Board PDB on page 5 13 FRU Section 5 6 Servicing the Power Supply Backplane on page 5 16 FRU Section 5 7
81. lified service technicians Contact your Sun Service representative for assistance 5 4 1 Removing the Front Control Panel Light Pipe Assembly 1 Remove the drives cage See Section 5 2 1 Removing the Drives Cage on page 5 5 Chapter 5 Servicing Infrastructure Boards and Components 5 11 2 Remove the drives backplane See Section 5 3 1 Removing the Drives Backplane on page 5 9 3 Remove the three No 2 Phillips screws securing the front control panel light pipe assembly to the drives cage FIGURE 5 7 4 Slide the light pipe assembly out of the drives cage FIGURE 5 7 Removing a Light Pipe Assembly 5 12 Sun Fire X4250 Server Service Manual November 2009 5 4 2 Installing the Front Control Panel Light Pipe Assembly 1 Align the light pipe assembly with the mounting holes on the drives cage 2 Secure the light pipe assembly with three No 2 Phillips screws 3 Install the drives backplane See Section 5 3 2 Installing the Drives Backplane on page 5 10 4 Install the drives cage See Section 5 2 2 Installing the Drives Cage on page 5 7 5 5 BI Servicing the Power Distribution Board PDB It is easier to service the power distribution board PDB with the bus bar assembly attached If you are replacing a faulty PDB you must remove the bus bar assembly from the old board and attach it to the new PDB You must remove the power distribution board to access the paddle card
82. n 3 2 Servicing Drives on page 3 2 3 1 da 1 2 Hot Swappable Devices Hot swappable devices can be removed and installed while the server is running without affecting the rest of the server s capabilities In the Sun Fire X4250 the following devices are hot swappable m Fan modules See Section 3 3 Servicing Fan Modules on page 3 9 m Power supplies See Section 3 4 Servicing Power Supplies on page 3 15 Note The chassis mounted drives can be hot swappable depending on how they are configured See Section 3 2 Servicing Drives on page 3 2 2 2 221l 3 2 Servicing Drives The following topics are covered m Section 3 2 1 Sun Fire X4250 Server Drive Guidelines on page 3 2 m Section 3 2 2 Sun Fire X4250 SSD Guidelines on page 3 3 m Section 3 2 3 Drive Status LED Reference on page 3 4 m Section 3 2 4 Removing a Hard Drive or SSD on page 3 5 m Section 3 2 5 Installing a Hard Drive or SSD on page 3 7 m Section 3 2 6 Using Drive Fillers on page 3 9 Note These are customer replaceable units Sun Fire X4250 Server Drive Guidelines TABLE 3 1 and FIGURE 3 1 show physical drive locations for a Sun Fire X4250 server with 16 drives Sun Fire X4250 Server Service Manual November 2009 FIGURE 3 1 Server Front TABLE 3 1 Physical Drive Locations HD3 HD7 N A HD12 HD15 HD2 HD6 N A HD11 HD14 HD1 HD5 HD9 DVD drive
83. n Fire X4250 Server Front Panel Features 1 7 Sun Fire X4250 Server Rear Panel Features 1 8 Illustrated Parts Breakdown 1 9 Preparing to Service the System 2 1 2 1 2 2 2 3 2 4 2 5 2 6 Safety Information 2 1 Required Tools 2 2 Obtaining the Chassis Serial Number 2 2 Powering Off the Server 2 3 2 41 Powering Off the Server Using the Service Processor Command Line 2 4 Extending the Server to the Maintenance Position 2 5 Removing a Server From the Rack 2 7 2 7 Performing Electrostatic Discharge and Antistatic Prevention Measures 2 9 2 7 1 Electrostatic Discharge Safety Measures 2 9 2 7 1 1 Using an Antistatic Wrist Strap 2 10 2 7 1 2 Using an Antistatic Mat 2 10 2 7 2 Antistatic Handling Procedure 2 10 2 8 Removing the Top Cover 2 11 3 Servicing Customer Replaceable Devices 3 1 3 1 Hot Pluggable or Hot Swappable Devices 3 1 3 1 1 Hot Pluggable Devices 3 1 3 1 2 Hot Swappable Devices 3 2 3 2 Servicing Drives 3 2 3 2 1 Sun Fire X4250 Server Drive Guidelines 3 2 3 22 Sun Fire X4250 SSD Guidelines 3 3 3 2 2 1 SSD Minimum Required Firmware 3 4 3 2 3 Drive Status LED Reference 3 4 3 2 4 Removing a Hard Drive or SSD 3 5 3 2 5 Installing a Hard Drive or SSD 3 7 3 2 6 Using Drive Fillers 3 9 3 3 Servicing Fan Modules 3 9 3 3 1 About Sun Fire X4250 Server Fans 3 10 3 32 Fan Module LED Reference 3 10 3 3 3 Detecting Fan Module Failure 3 11 3 3 4 Removing a Fan Module 3 12 3 3 5 Installing a Fan Module 3 13 3 4 Servicin
84. n page 4 24 The service processor integrated LOM subsystem controls the Refer to the Sun Fire host power and monitors host system events power and 4150 4250 and 4450 environmental The integrated LOM controller draws power Diagnostic Guide for from the host s 3 3V standby supply rail which is available iLOM sensor whenever the system is receiving AC input power even when information the system is turned off Power This board distributes main 12V power from the power supplies Section 5 5 Servicing distribution board FRU Paddle card FRU Fan power boards 2 FRU Drives backplane FRU Front I O board FRU PCle risers to the rest of the system It is directly connected to the paddle card and to the motherboard via a bus bar and ribbon cable It also supports a top cover interlock kill switch In the Sun Fire X4250 the power supplies connect directly to the power distribution board This board serves as the interconnect between the power distribution board and the fan power boards drives backplane and I O board These boards carry power to the system fan modules In addition they contain fan module status LEDs and transfer PC data for the fan modules This board includes the connectors for the drives as well as the interconnect for the I O board Power and Locator buttons and system component status LEDs The Sun Fire X4250 has a 16 disk backplane Each drive has an LED for power activity fault a
85. nd ok to remove This board carries the front panel USB connections from the drives backplane The board connects directly to the drives backplane It is packaged with the DVD drive as a single unit In the Sun Fire X4250 each riser supports two PCIe cards There the Power Distribution Board PDB on page 5 13 Section 5 7 Servicing the Paddle Card on page 5 18 Section 5 1 Servicing the Fan Power Boards on page 5 2 Section 5 3 Servicing the Drives Backplane on page 5 9 Section 3 5 Servicing the DVD USB Module on page 3 20 Section 4 3 Servicing FRU are three risers per system each attached to the rear of the PCle Risers on motherboard page 4 13 1 4 Sun Fire X4250 Server Service Manual November 2009 1 2 2 System Cables The Sun Fire X4250 internal cables are listed in TABLE 1 3 FIGURE 1 1 shows the system cables on the Sun Fire X4250 FIGURE 1 1 System Cables TABLE 1 3 Sun Fire X4250 Server Cables SAS Cable Connects 1 Drive data cables 2 Between the HBA PCI Express Card and the drives backplane 2 Motherboard to PDB cable Between the power distribution board and the motherboard 3 Top cover interlock cable Removes power when cover opens 4 PDB ribbon cable To the power distribution board Chapter 1 Sun Fire X4250 Server Overview 1 5 1 2 3 Dimensions The 2U chassis form factor dimensions are listed in TABLE 1 4 TABLE 1 4 Sun Fire X4250 Server
86. nding the Server to the Maintenance Position on page 2 5 2 Unlatch the fan module door Pull the release tabs back to release the door Open the top cover toward the rear of the server Note Close the top cover door immediately after replacing the fan to maintain airflow in the server Leaving the door open for more than 60 seconds while the server is running might cause the server to overheat and shut down 3 Identify the faulty fan module with a corresponding Service Required LED The Fan Fault LEDs are located on the fan board 4 Using thumb and forefinger in between the two fans pull the fan module up and out of the connector 3 12 Sun Fire X4250 Server Service Manual November 2009 removed or replaced Do not service any other components in the fan compartment Caution When changing the fan modules note that only the fan modules can be unless the system is shut down and the power cords are removed FIGURE 3 8 Removing a Fan Module 39 0 Installing a Fan Module 1 With the top cover door open install the replacement fan module into the server FIGURE 3 9 The fan modules are keyed to ensure that they are installed in the correct orientation Chapter 3 Servicing Customer Replaceable Devices 3 13 FIGURE 3 9 Installing a Fan Module 2 Apply firm pressure to fully seat the fan module 3 Verify that Fan OK LED is lit and that the Fan Fault LED on the replaced fan module is not lit
87. nly if Quick Boot is not enabled from the Boot Settings Configuration screen Enabling Quick Boot causes the BIOS to skip the memory test See Section B 4 Changing POST Options on page B 3 for more information 3 The BIOS polls the memory controllers for both correctable and non correctable memory errors and logs those errors into the SP 4 The message BMC Responding appears at the end of POST B 3 B 2 Redirecting Console Output To access the SP and redirect the console output so that the BIOS POST codes can be read remotely 1 Attach a multi port dongle cable to the server module UCP connector 2 Attach a monitor to the multi port dongle cable s video port and a keyboard to a USB connector 3 Power cycle or power on the server 4 Initialize the BIOS Setup Utility by pressing the F2 key while the system is performing the power on self test POST The BIOS Main Menu screen appears 5 Select Server The Server screen appears 6 Select AST2000 LAN Configuration The LAN Configuration screen appears Sun Fire X4250 Server Service Manual November 2009 10 11 12 13 14 B 4 Select the IP Address menu item The SP s IP address appears Start a web browser and type the SP s IP address in the browser s address bar Type a user name and password as follows User name root Password changeme The ILOM SP web GUI screen appears Click the Remote Control ta
88. nt LED is lit See Section 6 4 Powering On the Server on page 6 6 Sun Fire X4250 Server Service Manual November 2009 13 Power on the server See Section 6 4 Powering On the Server on page 6 6 FIGURE 4 11 Installing a PCIe Card Chapter 4 Servicing Motherboard Components 4 21 4 5 Servicing the Battery The battery maintains system time when the server is powered off and a time server is unavailable If the server fails to maintain the proper time when powered off and not connected to a network replace the battery FIGURE 4 12 You need a small No 1 flat blade non metallic screwdriver or equivalent Caution Ensure that all power is removed from the server before removing or installing the battery You must disconnect the power cables from the system before performing this procedure FIGURE 4 12 Battery Location 4 22 Sun Fire X4250 Server Service Manual November 2009 4 5 1 4 5 2 Removing the Battery 1 Prepare the server for service a Power off the server See Section 2 4 Powering Off the Server on page 2 3 Disconnect the power cord or cords from the power supply or supplies See Section 2 4 Powering Off the Server on page 2 3 Slide the server out of the rack See Section 2 5 Extending the Server to the Maintenance Position on page 2 5 Attach an antistatic wrist strap See Section 2 7 Performing Electrostatic Discharge
89. o boot Sun Fire X4250 Server Service Manual November 2009 TABLE B 1 Error Code Error Messages and Responses Continued Error Message Response 015A 015B 015C 015D 015E 015F 0160 0161 0162 0163 0164 0165 0166 0167 0168 0169 016A 016B 016C 016D 016E 016F 0180 0181 0182 0183 0184 0185 0186 0187 Processor Failed BIST Processor Failed BIST Processor Failed BIST Processor Failed BIST Processor Failed BIST Processor Failed BIST Processor missing microcode Processor missing microcode Processor missing microcode Processor missing microcode Processor missing microcode Processor missing microcode Processor missing microcode Processor missing microcode Processor missing microcode Processor missing microcode Processor missing microcode Processor missing microcode Processor missing microcode Processor missing microcode Processor missing microcode Processor missing microcode BIOS does not support current stepping BIOS does not support current stepping BIOS does not support current stepping BIOS does not support current stepping BIOS does not support current stepping BIOS does not support current stepping BIOS does not support current stepping BIOS does not support current stepping Continues to boot Continues to boot Continues to boot Continues to boot Continues to boot Continues to boot Pause Pause Pause Pause Pause Pause Pause Pause Continues to boot Continues
90. ole FIGURE A 2 Serial Management Connector Diagram TABLE A 1 Serial Management Connector Signals Pin Signal Description Pin Signal Description 1 Request to Send 5 Ground 2 Data Terminal Ready 6 Receive Data 3 Transmit Data 7 Data Set Ready 4 Ground 8 Clear to Send A 2 Sun Fire X4250 Server Service Manual November 2009 A 2 Network Management Port Connector The network management connector labeled NET MGT is an RJ 45 connector located on the motherboard and can be accessed from the back panel This port needs to be configured prior to use FIGURE A 3 Network Management Connector Diagram NET MGT TABLE A 2 Network Management Connector Signals Pin Signal Description Pin Signal Description 1 Transmit Data 5 Common Mode Termination 2 Transmit Data 6 Receive Data 3 Receive Data 7 Common Mode Termination 4 Common Mode Termination 8 Common Mode Termination Appendix A Connector Pinouts A 3 A 3 A 4 Video Connector The video connector VGA is an HD 15 connector that can be accessed from the back panel FIGURE A 4 Video Connector Diagram TABLE A 3 Video Connector Signals Pin Signal Description Pin Signal Description 1 Red Video 9 KEY 2 Green Video 10 Sync Ground 3 Blue Video 11 Monitor ID Bit 1 4 Monitor ID Bit 2 12 Monitor ID Bit 0 5 Ground 13 Horizontal Sync 6 Red Ground 14 Vertical Sync Z Green Ground 15 N C Reserved 8 Blue Ground Sun Fire X4250
91. on page 5 4 Route the cable towards the power supply bay and over the notch in the vertical power supply unit backplane Install the SAS HBA card in PCle slot 0 The lower card on the riser is closest to the power supply wall Install the connector labeled MB 0 1 2 and 3 into port 0 of the SAS HBA card that is closest to the gold fingers Install the connector labeled MB 4 5 6 and 7 into port 0 of the SAS HBA card that is furthest from the gold fingers Replace the air duct See Section 4 2 2 Installing the Air Duct on page 4 11 Chapter 5 Servicing Infrastructure Boards and Components 5 23 12 Install the fan modules See Section 3 3 5 Installing a Fan Module on page 3 13 13 Return the server to operation a Install the top cover See Section 6 1 Installing the Top Cover on page 6 2 b Slide the server into the rack See Section 6 3 Returning the Server to the Normal Rack Position on page 6 4 c Reconnect the power cord or cords to the power supply or supplies Verify that the AC Present LED is lit See Section 6 4 Powering On the Server on page 6 6 d Power on the server See Section 6 4 Powering On the Server on page 6 6 5 24 Sun Fire X4250 Server Service Manual November 2009 FIGURE 5 15 Installing Drive Cables in a SAS Configuration FE it 5 8 3 Removing a PDB Cable To remove a power distribution board cable 1 Prepare the
92. onment command FIGURE 3 13 Installing a Power Supply 3 5 Servicing the DVD USB Module The DVD drive and front USB board are mounted in a removable module that is accessible from the front panel of the system The DVD USB module must be removed from the drives cage to service the drives backplane Note This is a customer replaceable unit Chapter 3 Servicing Customer Replaceable Devices 3 19 Jbl Removing the DVD USB Module 1 Remove media from the drive 2 Prepare the server for service a Power off the server See Section 2 4 Powering Off the Server on page 2 3 b Disconnect the power cord or cords from the power supply or supplies See Section 2 4 Powering Off the Server on page 2 3 c Attach an antistatic wrist strap See Section 2 7 Performing Electrostatic Discharge and Antistatic Prevention Measures on page 2 9 3 Remove the Sun Fire X4250 HD13 drive See Section 1 2 Sun Fire X4250 Server Chassis Overview on page 1 3 for drive locations 4 Release the DVD USB module from the drives backplane FIGURE 3 14 Use the finger indent in the drives bay below the DVD USB module to detach the module from the backplane 5 Slide the DVD USB module pull tab out and use the tab to pull the module out of the drives cage 6 Place the module on an antistatic mat 3 20 Sun Fire X4250 Server Service Manual November 2009 FIGURE 3 14 Removing the DVD USB Module 3 5 2
93. or installing expansion cards You must disconnect the power cables before performing this procedure 10 11 12 Unpack the replacement PCIe card and place it on an antistatic mat Locate the proper PCIe slot for the card you are replacing If necessary review the PCIe Card Guidelines to plan your installation See Section 4 4 1 Sun Fire X4250 PCIe Card Guidelines on page 4 17 for additional information Remove the PCle riser board See Section 4 3 Servicing PCIe Risers on page 4 13 If the server has been continously used for an extended time inspect the slot for particles Clean the slot with filtered compressed air as required Remove the PCI filler panel PCle filler panels are located in the motherboard rear panel Insert the PCIe card into the correct slot on the riser board FIGURE 4 11 Replace the riser board a Slide the riser back until it seats in its slot in the rear panel b Tighten the captive No 2 Phillips screw securing the riser to the motherboard Install the top cover See Section 6 1 Installing the Top Cover on page 6 2 Slide the server into the rack See Section 6 3 Returning the Server to the Normal Rack Position on page 6 4 Connect any required data cables to the PCIe card Route data cables through the cable management arm Reconnect the power cord or cords to the power supply or supplies Verify that the AC Prese
94. or supplies See Section 2 4 Powering Off the Server on page 2 3 Slide the server out of the rack See Section 2 5 Extending the Server to the Maintenance Position on page 2 5 Attach an antistatic wrist strap See Section 2 7 Performing Electrostatic Discharge and Antistatic Prevention Measures on page 2 9 Remove the top cover See Section 2 8 Removing the Top Cover on page 2 11 2 Slide the air duct to the right to disengage the left hand pin as shown in FIGURE 4 5 3 Slide the air duct to the left to disengage the right hand pin 4 Move the air duct towards the back to clear the lip on the midwall 5 Lift the air duct out of the server 6 Set the air duct aside Sun Fire X4250 Server Service Manual November 2009 FIGURE 4 5 Removing the Air Duct 4 2 2 Installing the Air Duct Caution When the server is in operation ensure that the air duct is correctly installed to prevent the system from overheating 1 Install the air duct into the chassis as shown in FIGURE 4 6 Ensure that the air duct is aligned and fully seated in the chassis 2 Move the air duct towards the front 3 Slide the air duct to the left to engage the right hand pin 4 Slide the air duct to the right to engage the left hand pin 5 Return the server to operation a Install the top cover See Section 6 1 Installing the Top Cover on page 6 2 b Slide the server into the the rac
95. ore you shut down the server Notify affected users Save any open files and quit all running programs Refer to your application documentation for specific information Shut down all logical domains Shut down the operating system Open an SSH session Log into the service processor Type stop SYS or cd SP CtrlInfo set powerctrl off 2 4 Sun Fire X4250 Server Service Manual November 2009 2 5 Extending the Server to the Maintenance Position The following components can be serviced with the server in the maintenance position m Hard drives SSDs m Fan modules m Power supplies m DVD USB module m Fan power boards m FB DIMMs m PCle cards m Motherboard battery If the server is installed in a rack with extendable slide rails use this procedure to extend the server to the maintenance position 1 Optional Type the following command from the service processor SP prompt gt to locate the system that requires maintenance gt set SYS LOCATE status on Locator indicator is on After you have located the server press the Locator LED Locator button to turn it off 2 Verify that no cables will be damaged or will interfere when the server is extended Although the cable management arm CMA that is supplied with the server is hinged to accommodate extending the server you should ensure that all cables and cords are capable of extending 3 From the front of the serve
96. ower cables before performing this procedure Sun Fire X4250 Server Service Manual November 2009 Lower the PCIe riser and any cards attached to it into the system FIGURE 4 8 1 Slide the back of the riser into the motherboard rear panel stiffener Tighten the screw that secures the riser to the motherboard Install the rear panel PCI cross beam 2 a Slide the cross beam down over the PCle risers b Secure the PCI cross beam with two captive Phillips screws Return the server to operation a Install the top cover See Section 6 1 Installing the Top Cover on page 6 2 Connect any data cables to the PCIe card Route data cables through the cable management arm Slide the server into the rack See Section 6 3 Returning the Server to the Normal Rack Position on page 6 4 Reconnect the power cord or cords to the power supply or supplies Verify that the AC Present LED is lit See Section 6 4 Powering On the Server on page 6 6 Power on the server See Section 6 4 Powering On the Server on page 6 6 Chapter 4 Servicing Motherboard Components 4 15 FIGURE 4 8 Installing a PCIe Riser 4 4 4 16 Servicing PCIe Cards See Section 4 4 1 Sun Fire X4250 PCIe Card Guidelines on page 4 17 for PCIe card configuration guidelines The following topics are covered m Section 4 4 1 Sun Fire X4250 PCIe Card Guidelines on page 4 17 m
97. pays dans le domaine des exportations et importations Les utilisations finales ou utilisateurs finaux pour des armes nucl aires des missiles des armes biologiques et chimiques ou du nucl aire maritime directement ou indirectement sont strictement interdites Les exportations ou reexportations vers les pays sous embargo am ricain ou vers des entit s figurant sur les listes d exclusion d exportation am ricaines y compris mais de maniere non exhaustive la liste de personnes qui font objet d un ordre de ne pas participer d une fa on directe ou indirecte aux exportations des produits ou des services qui sont r gis par la l gislation am ricaine sur le contr le des exportations et la liste de ressortissants sp cifiquement d sign s sont rigoureusement interdites L utilisation de pi ces d tach es ou d unit s centrales de remplacement est limit e aux r parations ou l change standard d unit s centrales pout les produits export s conform ment la l gislation am ricaine en mati re d exportation Sauf autorisation par les autorit s des Etats nis l utilisation d unit s centrales pour proc der a des mises jour de produits est rigoureusement interdite Si Ca Adobe PostScript Contents Preface ix Sun Fire X4250 Server Overview 1 1 1 1 1 2 1 3 1 4 1 5 Product Description 1 1 Sun Fire X4250 Server Chassis Overview 1 3 1 2 1 Infrastructure Boards 1 4 1 2 2 System Cables 1 5 1 2 3 Dimensions 1 6 Su
98. pply Failure 3 15 Top Fan 3 14 location of drives 3 7 Locator LED 3 14 Locator LED Locator button 3 14 M maintenance position 2 5 2 7 Memory 1 2 Motherboard 1 4 motherboard 4 1 N NMI 4 43 NMI Dump Switch 4 43 O Operating system 1 3 Index 2 Sun Fire X4250 Server Service Manual November 2009 P Paddle Card 5 19 Paddle card 1 4 Passwords 4 36 PCI interfaces 1 2 PCle Card 4 16 PCle Card Guidelines 4 17 PCle Risers 4 13 PCle risers 1 4 POST changing options B 3 codes table B 4 overview B 1 redirecting console output B 2 Power 1 2 Power distribution board 1 4 Power Distribution Fan Module Components 1 10 power supply 3 15 Power Supply Faliure LED 3 15 power supply fault 3 15 Power Supply LEDs 3 15 powering off server from service processor prompt 2 4 service processor command 2 4 Powering Off the Server 2 3 Powering On 6 6 power on self test See POST Processor 1 2 R rack installation C 1 rear panel 1 8 redirecting console output B 2 Reference For Drive LEDs 3 4 reinstalling server in rack 6 3 Remind Button 4 4 Remote management 1 3 Removable media 1 2 remove main power 2 3 removing Air Duct 4 10 battery 4 23 CPU 4 31 DDR2 DIMMs 4 6 drives backplane 5 9 Drives Cage 5 5 DVD USB module 3 20 fan power boards 5 2 fan tray 3 12 Front Control Panel Light Pipe Assembly 5 11 Hard Drive 3 5 HD Cables in a SAS Configuration 5 22 motherboard ass
99. r release the two slide release latches FIGURE 2 3 Squeeze the green slide release latches to release the slide rails Chapter 2 Preparing to Service the System 2 5 FIGURE 2 3 Slide Release Latches 4 While squeezing the slide release latches slowly pull the server forward until the slide rails latch 2 6 Sun Fire X4250 Server Service Manual November 2009 2 6 Removing a Server From the Rack The server must be removed from the rack to service the following components Motherboard Power distribution board Power supply backplane Paddle card Drives cage Drives backplane Front panel light pipe assemblies Caution If necessary use two people to dismount and carry the chassis a To remove a server from the rack 1 2 3 Disconnect all cables and power cords from the server Extend the cabinet extender arm for safety if present Extend the server to the maintenance position See Section 2 5 Extending the Server to the Maintenance Position on page 2 5 Press the metal lever that is located on the inner side of the rail to disconnect the cable management arm CMA from the rail assembly FIGURE 2 3 The CMA is still attached to the cabinet but the server chassis is now disconnected from the CMA Chapter 2 Preparing to Service the System 2 7 FIGURE 2 4 Metal Lever and Cable Management Arm Caution If necessary use two people to dismount and carry the chassis
100. rowser interface GUI over HTTPS e IPMI 2 0 e SNMP v1 v2c and v3 e Remote graphical access remote KVM over Ethernet e Remote storage over Ethernet Operating Solaris 10 Update 5 or later system Other software Solaris 10 OS with specific Sun Fire X4250 software components Supports e Red Hat Enterprise Linux 4 U5 AS 32 bit 64 bit or later e Red Hat Enterprise Linux 5 32 bit 64 bit or later e SUSE Linux Enterprise Server 10 SP1 64 bit or later e VMware ESX 3 0 2 or later e Windows Server 2003 32 bit 64 bit SP2 or greater Standard Edition Enterprise Edition Note OSes change frequently Refer to your product web page for updates Java Enterprise System with a 90 day trial license 1 2 Sun Fire X4250 Server Chassis Overview The Sun Fire X4250 Server is based on an all new chassis family m Section 1 2 1 Infrastructure Boards on page 1 4 m Section 1 2 2 System Cables on page 1 5 m Section 1 2 3 Dimensions on page 1 6 Chapter 1 Sun Fire X4250 Server Overview 1 3 1 2 1 Infrastructure Boards The Sun Fire X4250 has the following boards installed in the chassis The boards are listed in TABLE 1 2 TABLE 1 2 Infrastructure Boards Board Description Reference Motherboard The motherboard includes CPU modules slots for 16 DIMMs Section 4 6 Servicing FRU memory control subsystems and the SP service processor the Motherboard ILOM subsystem Assembly o
101. rver 3 Do one of the following a To hot plug a drive Chapter 3 Servicing Customer Replaceable Devices 3 5 a Unconfigure the drive as required You must take the drive offline to prevent any applications from accessing it and to remove the logical software links to it before you can safely remove it See one of the following HBA documents if your system uses RAID For Sun StorageTek Sun StorageTek RAID Manager Software User s Guide For LSI MegaRAID Storage Manager MSM Sun LSI 106x RAID User s Guide b Wait until the blue OK to Remove LED becomes lit FIGURE 3 2 before you physically uninstall the drive from the chassis The blue LED indicates that the drive is unconfigured and can be removed To cold plug a drive You must power off the server before you can safely remove the drive Do one of the procedures described in Section 2 4 Powering Off the Server on page 2 3 4 On the drive you plan to remove push the drive release button to open the latch FIGURE 3 3 1 5 Grasp the latch 2 and pull the drive out of the drive slot 3 damage the latch Caution The latch is not an ejector Do not bend it too far to the right Doing so can 3 6 Sun Fire X4250 Server Service Manual November 2009 FIGURE 3 3 Locating the Drive Release Button and Latch 3 2 5 Installing a Hard Drive or SSD Installing a hard drive or SSD into the Sun Fire X4250 server is a two step process You must first ins
102. rver has 16 total slots on the motherboard in two groups that hold industry standard FB DIMM memory modules The slots are labeled A0 D3 m All FB DIMMs must be the same density same type m The Sun Fire X4250 server supports the following configurations such as m 2 FB DIMMS minimum configuration a 4 FB DIMMS a 8 FB DIMMS m 16 FB DIMMS fully populated configuration 4 4 Sun Fire X4250 Server Service Manual November 2009 Any even number of DIMMs is allowed The DIMMs must be populated in pairs and the pairs must be identical in organization size and speed See FIGURE 4 2 for detailed configuration information m At minimum Group 1 must be fully populated with four FB DIMMS of the same density same type m 2 channels per branch 4 slots per channel m 4channels are A B C D m 4slot per channel m 16 total slots A0 3 B0 3 C0 3 DO 3 m Install the highest capacity DIMMs in the lowest numbered DIMM slots FIGURE 4 2 FB DIMM Layout DIMM Branch 0 channel A Channel A B B B 3 14243 First Matched DIMM Pair DIMM Population Sequence ATTENTION DIMMs must be installed in matched pairs and in the order shown Highest capacity DIMMs are to be located in the lowest numbered DIMM slots Siottocatim Gm bMWs siot Location 2 mo 10 motaboepusA2 B2 4 atoratove puss 00 00 12 _lotabove pus 2 D2 _ koni an aa pascal QTY DIMMS 2 LU All of
103. sS amp o SUN microsystems Sun Fire X4250 Server Service Manual For 2U Systems Sun Microsystems Inc www sun com Part No 820 4214 11 November 2009 Revision 01 Submit comments about this document by clicking the Feedback link at http docs sun com Copyright 2009 Sun Microsystems Inc 4150 Network Circle Santa Clara California 95054 U S A All rights reserved THIS PRODUCT CONTAINS CONFIDENTIAL INFORMATION AND TRADE SECRETS OF SUN MICROSYSTEMS INC USE DISCLOSURE OR REPRODUCTION IS PROHIBITED WITHOUT THE PRIOR EXPRESS WRITTEN PERMISSION OF SUN MICROSYSTEMS INC This distribution may include materials developed by third parties Sun Sun Microsystems the Sun logo Java Solaris and Sun Fire are trademarks or registered trademarks of Sun Microsystems Inc or its subsidiaries in the U S and other countries Intel is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United States and other countries Intel Inside is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United States and other countries This product is covered and controlled by U S Export Control laws and may be subject to the export or import laws in other countries Nuclear missile chemical biological weapons or nuclear maritime end uses or end users whether direct or indirect are strictly prohibited Export or reexport to countries subject to U S embargo or to entities id
104. server for service a Power off the server See Section 2 4 Powering Off the Server on page 2 3 Chapter 5 Servicing Infrastructure Boards and Components 5 25 b Disconnect the power cord or cords from the power supply or supplies See Section 2 4 Powering Off the Server on page 2 3 c Slide the server out of the rack See Section 2 5 Extending the Server to the Maintenance Position on page 2 5 d Attach an antistatic wrist strap See Section 2 7 Performing Electrostatic Discharge and Antistatic Prevention Measures on page 2 9 e Remove the top cover See Section 2 8 Removing the Top Cover on page 2 11 2 Remove the air duct See Section 4 2 1 Removing the Air Duct on page 4 10 3 Remove the PDB end of the cable FIGURE 5 16 a Release the locking latches on either side and then pull the cable straight up b Grasp each end of the connector on the motherboard and then pull straight up to disconnect from the connector 5 26 Sun Fire X4250 Server Service Manual November 2009 FIGURE 5 16 Removing a PDB Cable 5 8 4 Installing a PDB Cable To install a power distribution board cable 1 Remove the PDB cable 2 Inspect the motherboard pin field to ensure all pins are straight FIGURE 5 17 3 Open the locking latches on the PDB connector Ensure the key of the cable lines up with the slot on the connector 4 Push the cable connector into the PDB
105. server has the following BIOS Advanced screens FIGURE C 3 BIOS Setup Utility Advanced BIOS SETUP UTILITY CPU Configuration Appendix C BIOS Screens C 5 FIGURE C 4 BIOS Setup Utility Advanced CPU Settings BIOS SETUP UTILITY Enabled Branch Interleavel bled Advanced System Memory Settings MCH Branch Mode Branch Interleave Choose one of the following settings Rank interleave Interleaves in the same branch Branch interleave Interleaves between branch 0 and 1 C 6 Sun Fire X4250 Server Service Manual November 2009 Mirroring Mirrors branch space between branches FIGURE C 6 BIOS Setup Utility Advanced IDE Configuration BIOS SETUP UTILITY Enabled Appendix C BIOS Screens C 7 FIGURE C 8 BIOS Setup Utility Advanced Trusted Computing BIOS SETUP UTILITY Advanced TCG TPH SUPPORT e TPM Command FIGURE C 9 BIOS Setup Utility Advanced USB Configuration Legacy USH Support Con C 8 Sun Fire X4250 Server Service Manual November 2009 FIGURE C 10 BIOS Setup Utility Advanced USB Configuration 2 TUP UTILITY USB Mass Storage Reset Delay 20 Sec Emulation Tupe Auto LAN Controller 0 Appendix C BIOS Screens C 9 FIGURE C 12 BIOS Setup Utility Advanced MPS Configuration BIOS SETUP UTILITY MPS Revision C 2 3 BIOS Boot Menu Screens The BIOS Boot screens allow you to configure the boot device priority drives and the DVD ROM driv
106. tall a drive into the drive slot and then configure that drive to the server Caution Before inserting a replacement drive wait 15 seconds and verify that your monitoring or administration application has detected the missing or failed drive To install a drive into a Sun Fire X4250 server 1 If necessary remove the drive fillers from the chassis The Sun Fire X4250 might have as many as 16 drive fillers covering unoccupied drive slots Chapter 3 Servicing Customer Replaceable Devices 3 7 2 Determine the drive slot location for the replacement drive If you removed an existing drive from a slot in the server you must install the replacement drive in the same slot as the drive that was removed Drives are physically addressed according to the slot in which they are installed See TABLE 3 1 for drive locations 3 Slide the drive into the drive slot until it is fully seated FIGURE 3 4 FIGURE 3 4 Installing a Drive 4 Close the latch to lock the drive in place 5 Do one of the following If you have hot plugged the drive Configure the drive See one of the following HBA documents For Sun StorageTek Sun StorageTek RAID Manager Software User s Guide For LSI MegaRAID Storage Manager MSM Sun LSI 106x RAID User s Guide If you have cold plugged the drive Restore power to the server Do the procedure described in Section 6 4 Powering On the Server on page 6 6 3 8 Sun Fire X4250 Server Service
107. te Never attempt to run the server with the covers removed Hazardous voltage is present Caution Equipment damage is possible The covers must be in place for proper air flow 4 1 4 1 4 1 1 4 2 Servicing DIMMs This section describes how to diagnose and replace faulty FB DIMMs fully buffered DIMMs The following topics are covered m Section 4 1 1 Identifying Faulty DIMMs on page 4 2 m Section 4 1 2 FB DIMM Guidelines on page 4 4 Includes additional FB DIMM information m Section 4 1 3 Removing FB DIMMs on page 4 6 m Section 4 1 4 Installing FB DIMMs on page 4 7 m Section 4 1 5 Installing Additional FB DIMMs on page 4 9 How to upgrade the server with additional FB DIMMs Refer to the Sun Fire X4150 X4250 and X4450 Servers Diagnostics Guide for additional DIMM troubleshooting information Note This is a customer replaceable unit Caution This procedure requires that you handle components that are sensitive to static discharge This sensitivity can cause the component to fail To avoid damage ensure that you follow antistatic practices as described in Section 2 7 1 Electrostatic Discharge Safety Measures on page 2 9 Identifying Faulty DIMMs The Sun Fire X4250 Service Required LED is lit if the system detects a FB DIMM fault To identify faulty FB DIMMs 1 Prepare the server for service a Power off the server See Se
108. to a thin even layer on top of the CPU You can use a piece of plastic bag over your finger 10 Orient the heatsink so that the four screws line up with the mounting inserts FIGURE 4 18 11 Tighten the four screws alternately one 1 2 turn in an X pattern until fully seated 12 Return the server to operation a Install the top cover See Section 6 1 Installing the Top Cover on page 6 2 b Slide the server into the rack See Section 6 3 Returning the Server to the Normal Rack Position on page 6 4 c Reconnect the power cord or cords to the power supply or supplies Verify that the AC Present LED is lit See Section 6 4 Powering On the Server on page 6 6 d Power on the server See Section 6 4 Powering On the Server on page 6 6 FIGURE 4 18 Installing a CPU Part 2 4 o 4 Sun Fire X4250 Server Service Manual November 2009 4 7 4 Installing a CPU Replacing Heatsink To install a CPU do the following This procedure replaces the CPU heatsink 1 Prepare the server for service a Power off the server See Section 2 4 Powering Off the Server on page 2 3 b Disconnect the power cord or cords from the power supply or supplies See Section 2 4 Powering Off the Server on page 2 3 c Slide the server out of the rack See Section 2 5 Extending the Server to the Maintenance Position on page 2 5 d Attach an antistatic wrist strap See
109. to boot Continues to boot Continues to boot Continues to boot Continues to boot Continues to boot Continues to boot Pause Pause Pause Pause Pause Pause Pause Pause Appendix B BIOS Power On Self Test POST Codes B 7 TABLE B 1 Error Messages and Responses Continued Error Code Error Message Response 0188 BIOS does not support current stepping Continues to boot 0189 BIOS does not support current stepping Continues to boot 018A BIOS does not support current stepping Continues to boot 018B BIOS does not support current stepping Continues to boot 018C BIOS does not support current stepping Continues to boot 018D BIOS does not support current stepping Continues to boot 018E BIOS does not support current stepping Continues to boot 018F BIOS does not support current stepping Continues to boot 0192 L2 cache size mismatch Continues to boot 0193 CPUID Processor stepping are different Continues to boot 0194 CPUID Processor family are different Pause 0195 Front side bus mismatch System halted Continues to boot 0196 CPUID Processor Model are different Pause 0197 Processor speeds mismatched Pause 5120 CMOS cleared by jumper Pause 5121 Password cleared by jumper Pause 5125 Not enough conventional memory to copy PCI Option ROM Continues to boot 5180 Unsupported Memory Vendor DIMM_A0 Warning 5181 Unsupported Memory Vendor DIMM_A1 Warning 5182 Unsupported Memory Vendor DIMM_A2 Warning 5183 Unsupported Memory Vendor
110. up Menu Screens on page C 3 for examples of each of these screens FIGURE C 1 BIOS Utility Menu Tree C2 BIOS Setup Menu Screens The following figures show sample Sun Fire X4250 server BIOS Setup Utility screens Appendix C BIOS Screens C 3 Note The screens shown are examples The version numbers and the screen items and selections shown are subject to change over the life of the product All settings are set to the optimal default at startup This section covers the following Section C 2 1 BIOS Main Menu Screens on page C 4 Section C 2 2 BIOS Advanced Menu Screens on page C 5 Section C 2 3 BIOS Boot Menu Screens on page C 10 Section C 2 4 BIOS Server Menu Screens on page C 13 Section C 2 5 BIOS Security Menu Screens on page C 17 Section C 2 6 BIOS Exit Menu Screens on page C 18 C 2 1 BIOS Main Menu Screens The BIOS Main screens provide general product information including BIOS type processor type memory and time date The Sun Fire X4250 server has the following BIOS Main screens FIGURE C 2 BIOS Setup Utility Main System Overview BIOS SETUP UTILITY C 4 Sun Fire X4250 Server Service Manual November 2009 C 2 2 BIOS Advanced Menu Screens The BIOS Advanced screens provide detailed configuration information for the CPU memory IDE Super IO trusted computing USB PCI MPS event log configuration and other system information The Sun Fire X4250
111. upported AMB Vendor DIMM_D2 Warning 519F Unsupported AMB Vendor DIMM_D3 Warning 51C0 Memory Configuration Error Continues to boot 8101 Warning USB Host Controller not found at the specified Continues to boot address 8102 Error USB device failed to initialize Continues to boot 8104 Warning Port 60h 64h emulation is not supported by this USB Continues to boot Host Controller 8105 Warning EHCI controller disabled It requires 64bit data Continues to boot support in the BIOS 8301 Not enough space in runtime area SMBIOS data will not be Continues to boot available Appendix B BIOS Power On Self Test POST Codes B 9 B 10 TABLE B 1 Error Messages and Responses Continued Error Code Error Message Response 8302 Not enough space in runtime area SMBIOS data will not be available 8601 Error BMC Not Responding 8701 Insufficient Runtime space for MPS data System may operate in PIC or Non MPS mode Continues to boot Continues to boot Continues to boot Sun Fire X4250 Server Service Manual November 2009 APPENDIX C BIOS Screens C 1 C 1 1 Configuring BIOS Settings This section describes how to view and or modify the BIOS Setup Utility screens in the Sun Fire X4250 The BIOS Setup utility reports system information and can be used to configure the server BIOS settings The Basic Input Output System BIOS has a Setup utility stored in the BIOS flash memory The configure
112. y or supplies See Section 2 4 Powering Off the Server on page 2 3 c Attach an antistatic wrist strap See Section 2 7 Performing Electrostatic Discharge and Antistatic Prevention Measures on page 2 9 d Disconnect any data cables connected to the cards on the PCle riser being removed Label the cables to ensure proper connection later e Slide the server out of the rack See Section 2 5 Extending the Server to the Maintenance Position on page 2 5 Chapter 4 Servicing Motherboard Components 4 13 f Remove the top cover See Section 2 8 Removing the Top Cover on page 2 11 If you are servicing a PCle card locate its position in the system Disconnect any data cables connected to the cards on the PCIe riser being removed Label the cables to ensure proper connection later Remove the rear panel PCI cross beam FIGURE 4 7 1 a Loosen the two captive Phillips screws on the end of the PCI cross beam b Lift the PCI cross beam up and back to remove it from the chassis Loosen the captive retaining screw holding the front end of the riser to the motherboard 2 Lift the riser up to remove it from the server Remove the riser and any PCIe cards attached to it as a unit FIGURE 4 7 Removing a PCle Riser 4 14 Installing a PCIe Riser Caution Ensure that all power is removed from the server before removing or installing risers You must disconnect the p

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