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Netra™ CT Server Service Manual

1. Power distribution units FIGURE 10 7 Locating the Power Distribution Units For front access models carefully reach into the chassis from the front and unplug the front access DC cable connected to the top of the power distribution unit inside the chassis Carefully reach into the chassis from the front and unscrew the two captive screws that secure the power distribution unit to the chassis FIGURE 10 8 Chapter 10 Removing and Replacing Cold Swappable Subassemblies 10 9 FIGURE 10 8 Removing the Power Distribution Dnit 10 2 2 7 Remove the power distribution unit from the chassis Replacing the Power Distribution Dnit Insert the power distribution unit into the slot in the chassis Tighten the two captive screws to secure the power distribution unit to the chassis FIGURE 10 8 Plug the DC input power cable s into the appropriate DC connector s FIGURE 10 5 shows how to plug the DC input power cables into the DC connectors on the rear access model and FIGURE 10 6 shows how to plug the DC input power cables into the DC connectors on the front access model Perform all the necessary procedures to reinsert the server that you removed to access the failed power distribution unit including all system power up procedures Refer to Section 9 1 2 Installing a Server on pag
2. FIGURE A 14 RJ 45 Ethernet Connector Diagram TABLE A 12 Ethernet Ports 1 and 2 Pinouts Pin No Description Pin No Description 1 TX 5 Not used 2 TX 6 RX 3 RX 7 Not used 4 Not used 8 Not used Appendix A Connector Pinouts A 17 A 4 3 COM Ports 1 and 2 COM ports 1 and 2 on the alarm cards use standard RJ 45 connectors 1 8 SERRE E FIGURE A 15 RJ 45 Ethernet Connector Diagram TABLE A 13 COM Port 1 Pinouts Pin No Description Pin No Description 1 RTS1 5 DCD1 2 DTR1 6 RXD1 3 TXD1 7 DSR1 4 GND 8 CTS1 TABLE A 14 COM Port 2 Pinouts Pin No Description Pin No Description 1 RTS2 5 DCD2 2 DTR2 6 RXD2 3 TXD2 7 DSR2 4 GND 8 CTS2 A 18 Netra CT Server Service Manual October 2002 A b Alarm Card 3U Double Wide FIGURE A 16 shows the locations of the connectors on the 3U double wide alarm card for the Netra CT 410 server Ethernet 1 Ethernet 2 COM 2 keg Aen a WR 7 A COM 1 FIGURE A 16 Connectors on the Alarm Card Netra CT 410 Server Appendix A Connector Pinouts lt A 19 A 5 1 A 20 Ethernet Ports 1 and 2 Ethernet ports 1 and 2 on the alarm cards use standard RJ 45 connectors Ethernet port 1 is a 10Mbps Ethernet port and Ethernet port 2 is a 10 100 Mbps Ethernet port 1 BETEN
3. FIGURE A 17 RJ 45 Ethernet Connector Diagram TABLE A 15 Ethernet Ports 1 and 2 Pinouts Pin No Description Pin No Description 1 TX 5 Not used 2 TX 6 RX 3 RX 7 Not used 4 Not used 8 Not used Netra CT Server Service Manual October 2002 A 5 2 COM Ports 1 and 2 COM ports 1 and 2 on the alarm cards use standard RJ 45 connectors 1 EEEE FIGURE A 18 RJ 45 Ethernet Connector Diagram TABLE A 16 COM Port 1 Pinouts Pin No Description Pin No Description 1 RTS1 5 DCD1 2 DTR1 6 RXD1 3 TXD1 7 DSRI1 4 GND 8 CTS1 TABLE A 17 COM Port 2 Pinouts Pin No Description Pin No Description 1 RTS2 5 DCD2 2 DTR2 6 RxD2 3 TXD2 7 DSR2 4 GND 8 CTS2 Appendix A Connector Pinouts A 21 A 5 3 Alarm Port I O connections are available through the male DB 15 alarm port 1 o0o000000 go 0990 0 OF FIGURE A 19 Alarm Port TABLE A 18 Alarm Port Pinouts Pin No a FF Ww N e Signal RESETO RESETO RESET1 RESET1 ALARM0_NO Pin No 6 Signal ALARM0_NC ALARM0_COM ALARM1_NO ALARM1_NC ALARM1_COM Pin No 11 12 13 14 15 Signal ALARM2_NO ALARM2_NC ALARM2_COM ALARM3_NO ALARM3_COM A 22 Netra CT Server Service Manual October 2002 A 6 Alarm Rear Transition Card FIGURE A 12 shows the locations of the connectors on the alarm rear transi
4. FIGURE 9 1 Power Supply Units and Power Sources Caution Do not attempt to remove the server from the chassis without first performing the next step or you might damage certain major system components If you have a rear access model unseat all the rear transition cards from the server that you are going to replace You do not have to completely remove the rear transition cards from the chassis you only need to pull them out an inch or two so that they are disengaged from the rear of the server that you are going to replace Determine if you need to unplug the cables connected to the server and remove all the components from the server m If you are removing a faulty Netra CT 810 server or Netra CT 410 server you must unplug all the cables and remove all the components from the faulty server so that you can reinstall them in the replacement server later on Go to Step 5 m If you are removing a functioning Netra CT 810 server or Netra CT 410 server in order to access a component behind the server for example a power distribution unit or a front access cable you do not have to unplug all the cables and remove all the components from the server Go to Step 8 Chapter 9 Removing and Replacing the Servers 9 3 9 4 5 Label all the cables connected to the front of the server You will be disconnecting the cables from the front of the server in the next step and you will want to plug the cables back into the sam
5. 5 system status panel A module that uses LEDs to indicate the status of key components within the Netra CT servers The system status panel has one set of LEDs for each component within that particular server system controller board A hot swappable component located behind the system status panel It feeds system status information to the system status panel where LEDs give feedback on the status of the key components within the Netra CT servers U A unit of measure equal to 1 75 inches 8 Netra CT Server Service Manual s October 2002 Index A alarm card Netra CT 410 server connector pinouts A 19 Netra CT 810 server connector pinouts A 15 alarm rear transition card connector pinouts A 23 removing 8 38 replacing 8 40 C CD ROM see removeable media module cfgadm attachment point ID 7 4 help online 7 4 list of procedures 7 3 man page 7 4 cfgadm command 7 2 cold swap FRUs 1 8 power supply unit removing 13 16 replacing 13 19 connector pinouts alarm card Netra CT 410 server A 19 Netra CT 810 server A 15 alarm rear transition card A 23 CPU card A 2 CPU front transition card Netra CT 410 server A 5 CPU rear transition card A 10 connectors Serial Connector Mini Din 8 Pin A 4 CPU card connector pinouts A 2 troubleshooting 5 17 CPU front transition card connector pinouts Netra CT 410 server A 5 CPU rear transition card connector pinouts A 10 D DAT drive see removeable media
6. cfgadm a c0 You should get feedback similar to the following Type Receptacle Occupant Condition scsi bus connected configured unknown c0 dsk c0t0dg0 disk connected configured unknown c0 dsk c0t6d0 CD ROM connected configured unknown In the sample feedback above the attachment point ID for the upper hard disk drive HDD 0 is c0 dsk c0t0 0 and attachment point ID for the DVD drive is c0 dsk c0 E6d0 Chapter 7 Removing and Replacing Hard Disk Drives and Removeable Media 7 3 2 List all mounted partitions on the disk that you want to remove As root enter cfgadm c unconfigure ap_id where ap_id is the attachment point ID for the hard disk drive that you want to remove For example to list the mounted partitions on the upper hard disk drive HDD 0 as root enter cfgadm c unconfigure c0 dsk c0t0d0 You should get feedback similar to the following cfgadm Component system is busy try again failed to offline devices pci l1lf 0 pci l 1 scsi 2 sd 1 0 Resource Information dev dsk c0t0d0s7 mounted filesystem mnt Note If you didn t get any feedback after entering the command then you do not have any partitions mounted and the hard disk drive was successfully deactivated Go to Step 5 on page 7 5 3 Unmount the mounted partition s For every filesystem that was listed in the previous step as root enter unmount filesystem For example usin
7. 10 7 autoconfig type string items 1 dev non value enabled name 10 6 autoconfig type string items 1 dev non value enabled name 10 5 autoconfig type string items 1 dev non value enabled name IO 4 autoconfig7 type string items l dev non value enabled name TO 3 autoconfig type string items 1 dev non value enabled name IO0 2 autoconfig type string items l dev non value enabled name CPU autoconfig type string items 1 dev non value enabled name hotswap mode type string items l dev non value full a Ifyou see value basic underneath the de ault hotswap mode line then all of the slots in the Netra CT server have been set to basic hot swap You should see value disabled for every slot in the system in this situation Go to Step 14 on page 6 19 to manually connect the card a Ifyou see value full underneath the default hot swap mode line then at least one of the slots in the Netra CT server has been set to full hot swap You must look at the entries for individual slots to determine if they have been set to basic or full hot swap mode in this situation a Ifyou see value enabled underneath a lt slot autoconfig gt line then that slot is set to full hot swap Go to Step 17 on page 6 20 to verify that the card has been activated a Ifyou see value disable
8. address register and byte count register of each channel Verifies that the control status register is set properly The dma_func_test Validates the DMA capabilities and FIFOs The test is executed in a DMA diagnostic loopback mode It initializes the data of transmitting memory with its address performs a DMA read and write and verifies that the data received is correct This is repeated for four channels CODE EXAMPLE 4 8 identifies the EBus DMA TCR registers output message CODE EXAMPLE 4 8 EBus DMA TCR Registers Output Message Enter 0 14 tests 15 Quit 16 Menu gt 1 kg EST all_dma ebus_test UBTEST dma_reg_test UBTEST dma_func_test n n Enter 0 14 tests 15 Quit 16 Menu gt Ethernet The Ethernet diagnostic performs the following my_channel_reset resets the Ethernet channel hme_reg_test performs Walk1 on the following registers set global register 1 global register 2 bmac xif register bmac tx register and the mif register MAC_internal_loopback_test performs Ethernet channel engine internal loopback 10_mb_xcvr_loopback_test enables the 10Base T data present at the transmit MII data inputs to be routed back to the receive MII data outputs 100_mb_phy_loopback_test enables MII transmit data to be routed to the MII receive data path 100_mb_twister_loopback_test forces the twisted pair transceiver into loopback mode Netra CT Server Service M
9. 5 13 using Remote System Control RSC 5 14 using SunVTS test suite 5 12 using the system status panel 5 2 Index 3 Index 4 Netra CT Server Service Manual s October 2002
10. 5 E RXD la ph _ 3 C TxD 1 A DTR NN 9 e H 2 B CTS N FIGURE A 3 TTY A Connector TABLE A 2 shows the TTY A connector pinouts TABLE A 2 TTY A Connector Pinouts Pin Signal Name Pin Signal Name 1 FP_SER_A_DTR 5 FP_SER_A_RXD 2 FP_SER_A_CTS 6 FP_SER_A_RTS 3 FP_SER_A_TXD 7 FP_SER_A_DCD 4 FP_SER_A_GND 8 GND A 4 Netra CT Server Service Manual s October 2002 A 2 CPU Front Transition Card Netra CT 410 Server FIGURE A 4 shows the locations of the connectors on the CPU front transition card CPU FTC for the Netra CT 410 server SCSI Parallel Ethernet B TTY B FIGURE A 4 Connectors on the CPU Front Transition Card Netra CT 410 Server Appendix A Connector Pinouts A 5 A 21 SCSI VHDC The SCSI port on the CPU FTC for the Netra CT 410 server is a 68 pin CHAMP very high density connector VHDC A VHDC to SCSI 3 cable is available through Sun if necessary part number 530 2453 xx X3832A TABLE A 3 SCSI Port Pinouts CPU FTC for the Netra CT 410 Server Pin No Signal Pin No Signal Pin No Signal 1 GND 24 GND 47 DATA 7 2 PRES_L 25 GND 48 PL_L 3 GND 26 GND 49 PRES_L 4 GND 27 GND 50 GND 5 GND 28 GND 51 TERM PWR 6 GND 29 GND 52 TERM PWR 7 GND 30 GND 53 GND 8 GND 31 GND 54 GND 9 GND 32 GND 55 ATN_L 10 GND 33 GND 56 GND 11 GND 34 GND 57 BSY_L 12 GND 35 DATA 12 58 ACK_L 13 GND 36 DATA 13 59 RST_L 14 GND 37 DATA 14 60 MSG_L 15 GND 38 DATA 15 6
11. Attaching the Antistatic Wrist Strap on page 1 2 Remove the drive bay cover FIGURE 10 1 Hold the bracket handle on the disk drive open Slide the replacement disk drive into the drive slot Gently push the drive until the locking handle engages Close the locking handle completely using gentle downward pressure Replace the drive bay cover Complete the power on steps Refer to Section 2 1 Powering On the Server on page 2 2 for more information If you are replacing your boot disk reinstall the Solaris operating environment Refer to the Netra CT Server Installation Guide for more information If your hard disk s are under the control of RAID software perform the necessary steps to bring the disks online 10 2 Power Distribution Unit DC Models Only This section tells you how to remove and replace a power distribution unit in a chassis Keep in mind that you must remove the server in front of the failed power distribution unit in order to gain access to that power distribution unit however you do not have to remove any other servers except for the one directly in front of the failed power distribution unit The power distribution unit connects directly into the midplane and is located on the chassis not the server FIGURE 10 2 10 4 Netra CT Server Service Manual October 2002 Power distribution units Power supply units FIGURE 10 2 Locating the Power Distribution D
12. Chapter 6 Removing and Replacing Hot Swappable Cards 6 3 Slots for I O cards Host CPU card or satellite CPU cards A o Leleo UU Alarm card CPU front transition card front access only or CPU front termination board rear access only _ j FIGURE 6 2 Cards Within a Netra CT 410 Server Diskfull Version 6 4 Netra CT Server Service Manual s October 2002 Slots for I O cards or satellite CPU cards Host CPU card Alarm card j ell elf oj e o a ve ar 1 a CPU front transition card front access only or CPU front termination board rear access only FIGURE 6 3 Cards Within a Netra CT 410 Server Diskless Version Chapter 6 Removing and Replacing Hot Swappable Cards 6 5 6 1 1 6 1 1 1 Rules and Restrictions for Hot Swapping Main Cards Before removing and replacing any of the main cards in your server you must first understand all rules and restrictions involved The following sections describe the rules and restrictions for the main cards Section 6 1 1 1 General Rules and Restrictions for Hot Swapping Cards on page 6 6 Section 6 1 1 2 Rules and Restrictions for Hot Swapping the Host CPU Card on page 6 7 Section 6 1 1 3 Rules and Restrictions for Hot Swapping the Alarm Card on page 6 8 General Rules and Restrictions for Hot Swapping Cards Following are the rules and restrictions you must understand before hot swapping any card in the Netra CT server
13. DB 9 male Appendix B Connecting a Terminal Console to the Server B 5 TABLE B 6 Connecting a PC Laptop to an Alarm or Alarm Rear Transition Card Serial Port Server on PC Type COM 1 Port on Netra CT Server Adapter Cable Adapter Laptop Netra CT e Front access model RJ 45 on the alarm Front access DB 9 female to Not DB 9 810 server card See Section A 4 Alarm Card model DB 9 female needed male 6U Single Wide on page A 15 RJ 45 to null modem Rear access model DB 9 male on the DB 9 male alarm rear transition card See Rear access Section A 6 Alarm Rear Transition model Card on page A 23 Not needed Netra CT e Front access model RJ 45 on the alarm Front access DB 9 female to Not DB 9 410 server card See Section A 4 Alarm Card model DB 9 female needed male 6U Single Wide on page A 15 or RJ 45 to null modem Section A 5 Alarm Card 3U Double DB 9 male Wide on page A 19 Rear access Rear access model DB 9 male on the model alarm rear transition card See Not needed Section A 6 Alarm Rear Transition Card on page A 23 2 Set the following connection parameters No parity 9600 baud 1 stop bit 8 bit data B 6 Netra CT Server Service Manual s October 2002 APPENDIX C Error Messages This appendix gives several error messages that you might see while operating or servicing your Netra CT server their meanings and the actions necessary for each All error m
14. SCSI SCSI FIGURE 4 8 Connectors on the CPU Rear Transition Card Netra CT 410 Server Chapter 4 Troubleshooting the System 4 19 4 7 2 4 7 3 4 7 4 General Troubleshooting Requirements The following devices are generally required to take some of the recommended actions in this section Network interface TTYA and TTYB connection or an ASCII terminal connection to serial port Parallel port interface A a a m Loopback connectors Mechanical Failures Symptom Unable to insert the CPU card into the backplane Action Verify that there are no mechanical and physical obstructions in the slot where the CPU card is going to be installed Make sure no pins on the board connectors or the CompactPCI backplane connectors are bent or damaged Power On Failures This section provides examples of power on failure symptoms and suggested actions There can be several reasons for the power on failures Make sure the CPU card is installed properly Note If both Ready and Alarm LEDs on the CPU card are green the board is partially functional and capable of running POST power on self test It means that the basic functionality of the board is present If none of the aforementioned LEDs is green and the board is installed properly the board is not functional In that case contact your Sun supplier or field service engin
15. Troubleshooting a Power Supply Using the Power Supply Unit LEDs on page 4 15 for more information The information given in TABLE 4 4 applies to all other components in the Netra CT 810 server or Netra CT 410 server including the power supplies in a two power supply Netra CT 810 server Chapter 4 Troubleshooting the System 4 5 TABLE 4 3 CompactPCI Board LED States and Meanings Amber Green Okay to Power Remove LED state LED state Meaning Action Off Off The slot is empty or the system If there is a card installed in this slot then one of thinks that the slot is empty the following components is faulty because the system didn t detect e the card installed in the slot the card when it was inserted ihe alarmi card e the system controller board Remove and replace the failed component to clear this state Blinking Off The card is coming up or going Do not remove the card in this state down On Off The card is up and running Do not remove the card in this state Off On The card is powered off You can remove the card in this state Blinking On The card is powered on but itis Wait several seconds to see if the green Power LED offline for some reason for stops blinking If it does not stop blinking after example a fault was detected on several seconds enter cfgadm and verify that the the card card is in the unconfigured state then perform the necessary action depending on the card Alarm card You c
16. Troubleshooting the System Using the Power On Self Test POST When you first power up the Netra CT server some or all of the green Power LEDs on the system status panel will flash on and off for several seconds The green Power LED for the I O slot holding the CPU card slot 1 in the Netra CT 810 server and slot 3 in the Netra CT 410 server will go to solid green while the green Power LEDs for the remaining components are still flashing on and off this is an indication that the CPU card has passed the power on self test POST Before any processing can occur on a system it must successfully complete the POST Messages are displayed for each step in the POST process If there is a critical failure the system will not complete POST and will not boot To monitor this process you must be connected to the TTY A port on the CPU card or CPU transition card See Section 5 2 1 Logging In to the Netra CT Server on page 5 3 OpenBoot PROM OBP variables control the console port The variables and their possible settings are described below To see the console output device enter ok printenv output device The screen will display something similar to the following output device ttya The possible settings for this variable are ttya default ttyb screen rsC ttya and ttyb represent the serial ports on the CPU card screen represents the display attached to the first frame buffer installed in the system not present
17. watch net and watch net all The watch net and watch net a11 commands monitor Ethernet packets on the Ethernet interfaces connected to the system Good packets received by the system are indicated by a period Errors such as the framing error and the cyclic redundancy check CRC error are indicated with an X and an associated error description CODE EXAMPLE 4 3 identifies the watch net output message and CODE EXAMPLE 4 4 identifies the watch net all output message CODE EXAMPLE 4 3 watch net Output Message ok watch net Hme register test succeeded Internal loopback test succeeded Transceiver check Using Onboard Transceiver Link Up passed Using Onboard Transceiver Link Up Looking for Ethernet Packets is a Good Packet X is a Bad Packet Type any key to stop Chapter 4 Troubleshooting the System 4 23 CODE EXAMPLE 4 4 watch net all Output Message ok watch net all pci l 0 pci l1 1 network 1 1 Hme register test succeeded Internal loopback test succeeded Transceiver check Using Onboard Transceiver Link Up passed Using Onboard Transceiver Link Up Looking for Ethernet Packets is a Good Packet X is a Bad Packet Type any Key tO STOR 32323246 aah ate 4 7 7 3 probe scsi The probe scsi command transmits an inquiry command to SCSI devices connected to the system unit on board SCSI interface If the SCSI device is connected and active the t
18. 1 2 You must have the host CPU card alarm card and system controller board installed in the Netra CT server before you can hot swap any I O card or satellite CPU card You may not be able to perform a full hot swap on any card if the card is ina failed condition you must perform a basic hot swap in this case To determine if a card has failed verify that these LEDs are in following states a Amber Okay to Remove LED on the system status panel is on m Green Power LED on the system status panel is on If the card has failed you must manually unconfigure the card before you can hot swap it by entering the following commands cfgadm c unconfigure ap_id cfgadm c disconnect ap_id where ap_id is the attachment point ID listed in the first column If the LED states continue to show a failed condition for the card then you must halt the system 6 6 Netra CT Server Service Manual s October 2002 6 1 1 2 3 You can only remove a card if all of these LEDs are in the following states a Amber Okay to Remove LED on the system status panel is on a Green Power LED on the system status panel is off a Blue Hot Swap LED on the board is on Do not remove any card from the system if any of the LEDs is not in the proper state Rules and Restrictions for Hot Swapping the Host CPU Card Following are the rules and restrictions you must understand before hot swapping a host CPU card 1 You must have the alarm card and system
19. 2 RESETO 7 3 RESET1 8 4 RESETI 9 5 ALARM0_NO 10 Signal ALARM0_NC ALARM0_COM ALARM1_NO ALARM1_NC ALARM1_COM Pin No 11 12 13 14 15 Signal ALARM2_NO ALARM2_NC ALARM2_COM ALARM3_NO ALARM3_COM Netra CT Server Service Manual October 2002 APPENDIX B Connecting a Terminal Console to the Server One way to power on and off your server is to log in to the server either remotely where you would log in to the Netra CT server as root through another server on the network or directly where you would connect a terminal console directly to your Netra CT server A terminal console can be an ASCII terminal workstation or PC laptop For a direct login the connection you use varies depending on the Netra CT server model you have the type of terminal console you are using and the card that you are connecting to a If you are using an ASCII terminal to power on and off the Netra CT server go to Section B 1 To Use an ASCII Terminal on page B 1 m If you are using a Solaris workstation to power on and off the Netra CT server go to Section B 2 To Use a Solaris Workstation on page B 3 m If you are using a PC laptop to power on and off the Netra CT server go to Section B 3 To Use a PC Laptop on page B 5 B 1 1 To Use an ASCII Terminal Get the appropriate cable s and adapter s and make the necessary connections You may need one or more cables and adapters in order to
20. FIGURE 2 1 Note You must unlock the locking mechanism on both power supply unit s on the Netra CT 810 server in order to completely power off that server The green power D LED s on the power supply unit s should go off unlit indicating that the system is now completely powered off To Perform a Software Power Off 1 In preparation for bringing down the operating system and powering down the server ensure that all significant application activity is quiesced on the server 2 Log in as root at the system console and enter cd shutdown i0 g0 y When the server is finished shutting down the ok prompt is displayed 3 Connect to the console and boot up the server Refer to Appendix B for instructions on connecting a terminal to your server if necessary 4 At the ok prompt enter ok power off Chapter 2 Powering the Server Off and On 2 7 2 8 5 Go to the front of the Netra CT server and locate the system status panel see FIGURE 2 2 The location of the system status panel in the Netra CT 810 server and Netra CT 410 server is illustrated in FIGURE 2 2 6 Verify that the green power D LED on the power supplies are blinking indicating that the system is in the standby mode FIGURE 2 3 shows the system power LED location for the Netra CT 810 server and FIGURE 2 4 shows the system power LED location for the Netra CT 410 server 7 If you want to complet
21. 2002 B 3 To Use a PC Laptop 1 Get the appropriate cable s and adapter s and make the necessary connections You may need one or more cables and adapters in order to connect a PC laptop to the server The cables and adapters you need varies depending on the model server you have and the card that you are connecting to m If you are connecting a PC laptop to a CPU or CPU transition card use the information in TABLE B 5 to make the necessary connections a If you are connecting a PC laptop to an alarm card or alarm rear transition card use the information in TABLE B 6 to make the necessary connections TABLE B 5 Connecting a PC Laptop to a CPU or CPU Transition Card Server Type TTY A Port on Netra CT Server Adapter Cable Netra e Rear access model DB 9 male Not DB 9 female to DB 9 Grew on the CPU rear transition needed female null modem card See Section A 3 CPU Rear Transition Card on page A 10 Netra Front access model DIN 8 Not Front access model ae female on the CPU card See needed DIN 8 male to Section A 1 CPU Card on DB 25 male page A 2 Rear access model Rear access model DB 9 male DB 9 female to on the CPU rear transition DB 9 female null card See Section A 3 CPU modem Rear Transition Card on page A 10 Adapter Not needed Front access model DB 25 female to DB 9 female Rear access model Adapter not needed Serial Port on PC Laptop DB 9 male
22. 8 8 GURE 8 9 GURE 8 10 GURE 8 11 GURE 8 12 GURE 8 13 GURE 8 14 GURE 8 15 GURE 8 16 GURE 8 17 GURE 8 18 GURE 8 19 GURE 8 20 GURE 9 1 GURE 9 2 GURE 9 3 GURE 9 4 GURE 9 5 GURE 10 1 GURE 10 3 GURE 10 4 GURE 10 7 GURE 10 9 GURE 10 11 Positioning the System Status Panel Netra CT 410 Server 10 5 Locating the System Controller Board LEDs on the System Status Panel Netra CT 810 Server 10 7 Locating the System Controller Board LEDs on the System Status Panel Netra CT 410 Server 10 7 Removing a System Controller Board 10 8 Inserting a System Controller Board 10 9 Locating the Air Filters Netra CT 810 Server 10 11 Locating the Air Filters Netra CT 410 Server 10 12 Locating the Power Supply Unit LEDs on the System Status Panel Netra CT 810 Server 10 14 Unlocking a Power Supply Unit 10 15 Removing a Power Supply Unit 10 16 Locating the Fan Tray LEDs on the System Status Panel Netra CT 810 Server 10 17 Locating the Fan Tray LEDs on the System Status Panel Netra CT 410 Server 10 18 Locating the Fan Trays in a Netra CT 810 Server 10 19 Locating the Fan Trays in a Netra CT 410 Server 10 19 Removing a Fan Tray from a Netra CT 810 Server 10 20 Removing a Fan Tray from a Netra CT 410 Server 10 20 Power Supply Units and Power Sources 12 3 Loosening the Screws at the Top and Bottom of a Netra CT 810 Server 12 5 Loosening the Screws at the Top and Bottom of a Netra CT 4
23. Cable Adapter Terminal Netra e Front access model RJ 45 on the alarm Front access DB 9 DB 25 female DB 25 cn card See Section A 4 Alarm Card 6U model female to to DB 25 male Single Wide on page A 15 RJ 45 to DB 25 male female gender Rear access model DB 9 male on the DB 9 male straight changer alarm rear transition card See Rear access through Section A 6 Alarm Rear Transition model Card on page A 23 Not needed Netra Front access model RJ 45 on the alarm _ Front access DB 9 DB 25 female DB 25 sito card See Section A 4 Alarm Card 6U model female to to DB 25 male Single Wide on page A 15 or RJ 45 to DB 25 male female gender Section A 5 Alarm Card 3U Double DB 9 male straight changer Wide on page A 19 Rear access model DB 9 male on the alarm rear transition card See Section A 6 Alarm Rear Transition Card on page A 23 e Rear access through model Not needed B 2 Netra CT Server Service Manual October 2002 2 Access the Set Up Menu of the ASCII terminal and bring up the Serial Communications section 3 Set up the serial port communications parameters The default settings should match the values reported on the host serial port Hardwired modem connection No parity 9600 baud 1 stop bit 8 bit data 4 Test the connection Verify that communication has been established to the server and the keyboard display of the ASCII terminal B 2 To Use a
24. Caution You must remove the blue protective film from the front of card before installing it into the server Failure to do so may keep the metal springfingers on the side of the alarm card from making contact with the metal panels on the server Perform any card specific hardware procedures if necessary For example if you removed a PMC from a satellite CPU or I O card then you will want to install the PMC into the replacement satellite CPU or I O card at this time Refer to the documentation that you received with your satellite CPU or I O card for more information Verify that the ejection levers on the card are unlocked You will not be able to install the card properly if the ejection levers are locked Keeping the card vertical slide the card into the slot between the two guides The cuts in the handle of the card must align with the square cutouts in the slot When the card is completely seated in the card cage the two ejection levers should flip inward and the notches in the ejection levers should fit smoothly in the rectangular cutouts in the bottom and top plates ee ee eae Nas FIGURE 6 8 Aligning the Card with the Card Cage Cutouts Netra CT Server Service Manual October 2002 10 11 12 13 Lock the ejection levers There are several different models of locking ejection levers so the method you would use to lock the ejection levers will vary depending on the model of the
25. Front Transition Card on page 6 25 Rear transition cards Following are the cards that extend the ports from the main cards to the rear for rear access models a Host CPU rear transition card a Alarm rear transition card Satellite CPU rear transition cards a I O rear transition cards Note that the rear transition cards are only hot swappable as long as the accompanying main card has been removed first The procedures for removing and replacing these cards are given in Section 6 3 Rear Transition Cards on page 6 28 Main Cards This section gives procedures for the installation removal and replacement of the following hot swappable cards for the front access models of the Netra CT 410 server and Netra CT 810 server Host CPU card Satellite CPU card Alarm card I O card FIGURE 6 1 shows the locations of these cards in the Netra CT 810 server FIGURE 6 2 shows the locations of these cards in the diskfull Netra CT 410 server and FIGURE 6 3 shows the locations of these cards in the diskless Netra CT 410 server 6 2 1 The host CPU card is only hot swappable if the alarm card is also installed in the server Netra CT Server Service Manual s October 2002 Slots for I O cards or satellite CPU cards Host CPU card meas OOOO ABORT o RESET luanuuscnl 6 H Horsuap oO swap h c D _ Le FIGURE 6 1 Cards Within a Netra CT 810 Server
26. Host CPU Front Transition Card Location in a Netra CT 410 Server 8 26 Connectors on the Host CPU Front Transition Card Netra CT 410 Server 8 28 Locating the Host CPU Rear Transition Card in the Rear Access Model of a Netra CT 810 Server Top View 8 30 Locating the Host CPU Rear Transition Card in the Rear Access Model of a Netra CT 410 Server Top View 8 30 Aligning the Card with the Rear Card Cage Cutouts 8 31 Connectors on the Host CPU Rear Transition Card Netra CT 810 Server 8 32 Supported Locations for Satellite CPU or I O Rear Transition Card Sets in a Netra CT 810 Server Top View 8 34 Supported Locations for Satellite CPU or I O Rear Transition Card Sets in a Netra CT 410 Server Top View 8 34 Supported Location for the Alarm Rear Transition Card in a Netra CT 810 Server Top View 8 39 Supported Location for the Alarm Rear Transition Card in a Netra CT 410 Server Top View 8 39 Connectors on the Alarm Rear Transition Card 8 41 Locating the Hard Disk Drive LEDs on the System Status Panel Netra CT 810 Server 9 6 Drive Bay Cover Locations 9 7 Removing the Removeable Media Module from a Netra CT 810 Server 9 12 System Status Panel Locations 10 2 Removing the System Status Panel Netra CT 810 Server 10 3 Removing the System Status Panel Netra CT 410 Server 10 4 Positioning the System Status Panel Netra CT 810 Server 10 5 Netra CT Server Service Manual s October 2002 GURE 8 5 GURE 8 6 GURE 8 7 GURE
27. IO 4 Reactivating a Hot Swappable FRU To connect an I O card as root enter cfgadm c connect ap_id where ap_id is the attachment point ID Chapter 5 Hot Swap Software Commands 5 7 5 2 3 3 To activate an I O card as root enter cfgadm c configure ap_id where ap_id is the attachment point ID Enabling Full Hot Swap on I O Slots If you changed the hot swap states for one or more I O slots from the default full hot swap setting to the basic hot swap setting you can change use the cfgadm utility to change the I O slots back to the default full hot swap setting To enable full hot swap for an I O slot in a Netra CT server as root enter cfgadm x enable autoconfig ap_id where ap_id is the attachment point ID in the server that you want to have full hot swap enabled on For example to enable full hot swap for I O slot 4 as root you could enter the following cfgadm x enable_autoconfig I0 4 You can also enable full hot swap on all slots at once by rebooting the server which automatically reverts back to the default full hot swap setting for all I O slots 5 8 Netra CT Server Service Manual s October 2002 CHAPTER 6 gt Removing and Replacing Hot Swappable Cards Caution If you are just powering on your Netra CT server do not remove or install any cards in the system until you have verified that the system is completely powered up Refer to Section 2 1 1 Verifying F
28. Occupant column now shows it as unconfigured You can also use the hard disk drive HDD LEDs on the system status panel to verify that the hard disk drive has been deactivated FIGURE 7 1 The Okay to Remove LED on the system status panel for the hard disk drive should go ON indicating that you can remove the hard disk drive from the slot Hard disk drive LEDs Removeable media drive LEDs FIGURE 7 1 Locating the Hard Disk Drive LEDs on the System Status Panel Netra CT 810 Server 7 Attach the antistatic wrist strap Refer to Section 1 2 Attaching the Antistatic Wrist Strap on page 1 2 8 Locate the drive bay cover on your system The hard disk drives will be behind the drive bay cover on your system There would be a maximum of two hard disk drives behind the drive bay cover in a Netra CT 810 server and one behind the drive bay cover in a Netra CT 410 server 7 6 Netra CT Server Service Manual s October 2002 Drive bay cover Netra CT 410 server Drive bay cover Netra CT 810 server FIGURE 7 2 Drive Bay Cover Locations 9 Loosen the captive screws that hold the drive bay cover in place m For the Netra CT 810 server use a No 1 Phillips screwdriver to loosen the four captive screws two on top and two on the bottom m For the Netra CT 410 server use a No 2 Phillips screwdriver to loosen the one captive screw on top 10 Remove the drive bay cover 11 Loc
29. Power LED D Fault LED On Solid Component is installed and Component has failed Replace the configured component On Flashing Component is installed but is Not applicable unconfigured or is going through the configuration process Off Component was not recognized by Component is functioning properly the system or is not installed in the slot Chapter 4 Troubleshooting the System 4 7 4 2 Troubleshooting the System Using prtdiag You can troubleshoot the system using the prtdiag command Log into the server console and as root enter usr platform sun4u sbin prtdiag If you have a Netra CT 810 server you should get output on the console similar to the following CODE EXAMPLE 4 1 prtdiag Output for a Netra CT 810 Server System Configuration Sun Microsystems sun4u SPARCengine CP2000 model 140 UltraSPARC IIi 648MHz Memory size 512 Megabytes platform is SUNW NetraCT 810 FRU Information FRU FRU FRU Green Amber Miscellaneous Type Unit Present LED LED Information Midplane 1 Yes Netra ct800 Properties Version 0 Maximum Slots 8 SCB 1 Yes on off System Controller Board Properties Version 2 hotswap mode basic SSB 1 Yes System Status Panel CPU 1 Yes on off CPU board temperature celsius 38 I O 2 Yes on off CompactPCI IO Slot Properties auto config disabled Board Type Unknown Devices pei pcild08e 1000 SUNW hme SUNW isptwo 4 8 Netra CT S
30. Solaris Workstation 1 Get the appropriate cable s and adapter s and make the necessary connections You may need one or more cables and adapters in order to connect a Solaris workstation to the server The cables and adapters you need varies depending on the model server you have and the card that you are connecting to m If you are connecting a Solaris workstation to a CPU or CPU transition card use the information in TABLE B 3 to make the necessary connections m If you are connecting a Solaris workstation to an alarm card or alarm rear transition card use the information in TABLE B 4 to make the necessary connections TABLE B 3 Connecting a Solaris Workstation to a CPU or CPU Transition Card Server Cable Adapter Serial Port on Workstation Type TTY A Port on Netra CT Server Adapter Netra CT e Rear access model DB 9 male on the Not 810 server Section A 3 CPU Rear Transition Card on page A 10 Netra CT Front access model DIN 8 female on Not 410 server the CPU card See Section A 1 needed CPU Card on page A 2 Rear access model DB 9 male on the CPU rear transition card See Section A 3 CPU Rear Transition CPU rear transition card See needed DB 9 female to DB 25 male null modem Front access model DIN 8 male to DB 25 male Rear access model DB 9 female to DB 25 male null modem Not needed Not needed DB 25 female DB 25 female Card on p
31. connect the ASCII terminal to the server The cables and adapters you need varies depending on the model server you have and the card that you are connecting to a If you are connecting an ASCII terminal to a CPU or CPU transition card use the information in TABLE B 1 to make the necessary connections m If you are connecting an ASCII terminal to an alarm card or alarm rear transition card use the information in TABLE B 2 to make the necessary connections B 1 TABLE B 1 Connecting an ASCII Terminal to a CPU or CPU Transition Card Serial Server Port on Type TTY A Port on Netra CT Server Adapter Cable Adapter Terminal Netra CT Rear access model DB 9 male on Not DB 9 female to DB DB 25 DB 25 BLO Beret the CPU rear transition card See needed 25 male straight female to DB male Section A 3 CPU Rear Transition through 25 female Card on page A 10 gender changer Netra CT Front access model DIN 8 female Not Front access model DB 25 DB 25 410 server on the CPU card See Section A 1 needed DIN 8 male to DB female to DB male CPU Card on page A 2 25 male 25 female Rear access model DB 9 male on e Rear access model gender the CPU rear transition card See DB 9 female to changer Section A 3 CPU Rear Transition DB 25 male Card on page A 10 straight through TABLE B 2 Connecting an ASCII Terminal to an Alarm or Alarm Rear Transition Card Serial Server Port on Type COM 1 Port on Netra CT Server Adapter
32. controller board installed in the Netra CT server before you can hot swap the host CPU card 2 When you remove a host CPU card from a server while the server is running it will disable the CompactPCI bus which means that the connection with all I O cards installed in the server will be lost Once the CompactPCI bus is disabled MCNet will also become disabled in the system After you install the host CPU card back into the server it will enable the CompactPCI bus and will attempt to connect to all occupied card slots Satellite CPU cards are unaffected by the disabling of the CompactPCI bus they will continue to function as stand alone processors when you hot swap a host CPU card 3 If the host CPU is at the OpenBoot prompt the ok prompt and you want to hot swap the host CPU card you must power off the the host CPU slot through the alarm card To power off the host CPU slot in a Netra CT server access the alarm card and through the alarm card command line interface enter cli gt poweroff host Refer to the Netra CT Server System Administration Manual for more information on accessing the alarm card Use the poweron command to power on the host CPU card once you ve installed the replacement host CPU card Chapter 6 Removing and Replacing Hot Swappable Cards 6 7 6 1 1 3 6 1 2 6 1 2 1 Rules and Restrictions for Hot Swapping the Alarm Card Following are the rules and restrictions you must understand before hot
33. drive was not activated Enter the following command to activate the DVD drive cfgadm c configure c0 dsk c0t6d0 Enter the cfgadm a c0 command a second time to verify that the DVD drive was activated You can also use the removeable media module RMM LEDs on the system status panel to verify that the removeable media drive has been activated The Okay to Remove LED eC on the system status panel for the removeable media drive should go OFF indicating that the removeable media drive has been activated Go to Step 8 a If you installed a DAT drive in your server you should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition c0 scsi bus connected configured unknown c0 dsk c0t0d0 disk connected configured unknown c0 dsk c0t6d0 unavailable connected unconfigured unknown c0 rmt 0 tape connected configured unknown Locate the line with the attachment point c0 rmt 0 listed in the Ap_Id column Verify that the following entries appear for the DAT drive that you just installed c0 rmt 0 tape connected configured unknown a If you see tape in the Type column and configured in the Occupant column then the DAT drive was activated Go to Step 8 7 14 Netra CT Server Service Manual s October 2002 a If you see unavailable instead of tape in the Type column and unconfigured instead of configured in the Occupant column then the DAT drive was not activated Enter the following command to a
34. ejection lever used on the card Refer to the documentation that came with the card for instructions on locking the ejection levers Using a No 2 Phillips screwdriver tighten the two captive screws inside the card s ejection levers one on top and one on the bottom Tighten the screws to a torque of 0 28 N m 2 5 in Ib FIGURE 6 9 Tightening the Ejection Lever Captive Screws Note If you are hot swapping an alarm card it may take several minutes before the amber Okay to Remove LED goes off and the alarm card prompt comes up Do not proceed with these instructions until the alarm card prompt comes up Log into the Netra CT server Refer to Section 5 2 1 Logging In to the Netra CT Server on page 5 3 then return to this procedure Determine the hot swap state for the slot that holds the card you just installed To determine the current hot swap state for the slots in your server as root enter prtconf v P Chapter 6 Removing and Replacing Hot Swappable Cards 6 17 6 18 The output is similar to the following note that the following output is for a Netra CT 810 server the output is similar for the Netra CT 410 server cphsc instance 0 System properties name instance type int items 1 value 00000000 name default hotswap mode type string items 1 value full Driver properties name AL 8 autoconfig type string items l dev non value enabled name
35. gt Chapter 4 Troubleshooting the System 4 29 4 7 8 5 4 7 8 6 Serial Port A The serial port A diagnostic invokes the uart_loopback test This test transmits and receives 128 characters and checks the transaction validity CODE EXAMPLE 4 11 identifies the serial port A output message CODE EXAMPLE 4 11 Serial Port A Output Message Enter 0 14 tests 15 Quit 16 Menu gt 9 TEST uarta_test Enter 0 14 tests 15 Quit 16 Menu gt Note The serial port A diagnostic will stall if the TIP line is installed on serial port A CODE EXAMPLE 4 12 identifies the serial port A output message when the TIP line is installed on serial port A CODE EXAMPLE 4 12 Serial Port A Output Message with TIP Line Installed Enter 0 14 tests 15 Quit 16 Menu gt 9 TEST uarta_test UART A in use as console Test not run Enter 0 14 tests 15 Quit 16 Menu gt Serial Port B The serial port B diagnostic is identical to the serial port A diagnostic CODE EXAMPLE 4 13 identifies the serial port B output message Note The serial port B diagnostic will stall if the TIP line is installed on serial port B CODE EXAMPLE 4 13 Serial Port B Output Message Enter 0 14 tests 15 Quit 16 Menu gt 10 TEST uartb_test Enter 0 14 tests 15 Quit 16 Menu gt 4 30 Netra CT Server Service Manual s October 2002 4 7 8 7 NVRAM The NVRAM di
36. mixmode_read Verifies that the PCI configuration space is accessible as half word bytes by reading the EBus2 vendor ID address 2_class_ test Verifies the address class code Address class codes include bridge device 0 x B 0 x 6 other bridge device 0 x A and 0 x 80 and programmable interface 0 x 9 and 0 x 0 status_reg_walk1 Performs walk one test on status register with mask 0 x 280 PCIO ASIC is accepting fast back to back transactions DEVSEL timing is 0 x 1 line_size_walk1 Performs tests a through e latency_walk1 Performs walk one test on latency timer line_walk1 Performs walk one test on interrupt line pin_test Verifies that the interrupt pin is logic level high 1 after reset CODE EXAMPLE 4 7 identifies the PCI PCIO output message CODE EXAMPLE 4 7 4 7 8 2 PCI PCIO Output Message Enter 0 14 tests 15 Quit 16 Menu gt 0 TEST all_pci PCIO_test SUBTEST vendor_id_test SUBTEST device_id_test SUBTEST mixmode_read SUBTEST e2_class_test SUBTEST status_reg walkl SUBTEST line size walkl SUBTEST latency_walkl SUBTEST line walkl SUBTEST pin test Enter 0 14 tests 15 Quit 16 Menu gt EBus DMA TCR Registers The EBUS DMA TCR registers diagnostic performs the following Chapter 4 Troubleshooting the System 4 27 4 7 8 3 4 28 m The dma_reg_test Performs a walking ones bit test for control status register
37. module device names hard disk drives 1 9 I O cards 1 8 Netra CT 410 server 1 9 Netra CT 810 server 1 8 E electrical specfications D 2 environmental specifications D 3 F fan tray Index 1 removing 10 17 replacing 10 21 front access cable removing 13 13 replacing 13 15 FRU categories cold swappable FRUs 1 8 descriptions 1 7 hot swappable FRUs 1 7 H hard disk drive cold swap removing 13 2 replacing 13 4 description 9 2 device names 1 9 hot swap removing 9 3 replacing 9 8 hot swap basic activating a FRU 7 8 deactivating a FRU 7 7 enabling 7 7 description of 7 1 descriptions 7 1 determining current state 7 5 FRUs 1 7 full enabling 7 8 power supply unit removing 10 13 replacing 10 16 I O cards device names 1 8 rear access description 8 35 illustrated parts breakdown Netra CT 410 server 15 8 15 10 Netra CT 810 server 15 6 Netra CT chassis 15 2 15 4 Index 2 Netra CT Server Service Manual s October 2002 L logging into the Netra CT server 7 3 N Netra CT 410 server device names 1 9 illustrated parts breakdown 15 8 15 10 physical specifications D 2 Netra CT 810 server device names 1 8 illustrated parts breakdown 15 6 physical specifications D 2 Netra CT chassis illustrated parts breakdown 15 2 15 4 physical specifications D 1 P physical specifications D 1 Netra CT 410 server D 2 Netra CT 810 server D 2 Netra CT chassis D 1 power distrib
38. slot in between the two guides FIGURE 6 18 The teeth in the handle of the card must align with the square cutouts in the slot When the card is completely seated in the card cage the two ejection levers should flip inward and the teeth in the ejection levers should fit smoothly in the rectangular cutouts in the bottom and top plates FIGURE 6 18 shows how to insert an I O card into a slot the same principal applies to a host CPU rear transition card AN ANANAANVAY FIGURE 6 18 Aligning the Card with the Rear Card Cage Cutouts Chapter 6 Removing and Replacing Hot Swappable Cards 6 31 4 Using a No 2 Phillips screwdriver tighten the two captive screws inside the card s ejection levers one on top and one on the bottom FIGURE 6 9 Tighten the screws to a torque of 0 28 N m 2 5 in Ib 5 Make the necessary cable connections to the host CPU rear transition card Tighten the screws on the cable to a torque of 0 23 N m 2 in lb FIGURE 6 19 shows the connectors on the host CPU rear transition card Parallel TTYA NK TTYB NK Q Rl S Ethernet a y LASD Q ray g Slik O Ethernet B A rhs o PS SCSI S FIGURE 6 19 Connectors on the Host CPU Rear Transition Card Netra CT 810 Server 6 After
39. status panel for the Netra CT 410 server System status panels Netra CT 410 servers System status panel Netra CT 810 server FIGURE 4 1 System Status Panel Locations 4 2 Netra CT Server Service Manual s October 2002 4 1 2 amp Sun FIGURE 4 3 System Status Panel Netra CT 410 Server Using the System Status Panel LEDs to Troubleshoot the System When you first power on the Netra CT server some or all of the green Power LEDs on the system status panel flash on and off for several seconds Do not attempt to troubleshoot the system until after the LEDs have gone through their initial power on testing Each major component in the Netra CT 810 server or Netra CT 410 server has a set of LEDs on the system status panel that gives the status on that particular component Each component will have either the green Power and the amber Okay to Remove LEDs FIGURE 4 4 or the green Power and amber Fault LEDs FIGURE 4 5 Green Power LED Amber Okay to Remove LED FIGURE 4 4 Power and Okay to Remove LEDs Chapter 4 Troubleshooting the System 4 3 Green Power LED Amber Fault LED TABLE 4 1 describes which combination of LEDs is used for each component in the Netra CT 810 server and TABLE 4 2 describes which combination of LEDs is used for each component in the Netra CT 410 server Note that the components in the Netra CT servers all have the green Power LED and they
40. swapping an alarm card 1 You must have the host CPU card and the system controller board installed in the Netra CT server before you can hot swap the alarm card 2 You cannot hot swap any other component in a Netra CT server while the alarm card is being hot swapped 3 You cannot install any new component into a Netra CT server while the alarm card is being hot swapped Removing and Replacing Main Cards The individual slots in your server will be set to full hot swap by default You can also change the slots to basic hot swap manually Refer to Chapter 5 for more information m If you are removing and replacing a card in the server first to go Section 6 1 2 1 Removing a Main Card on page 6 8 then go to Section 6 1 2 2 Inserting a Main Card on page 6 15 a If you are installing a card in the server go to Section 6 1 2 2 Inserting a Main Card on page 6 15 Removing a Main Card Note Do not proceed with these instructions until you have reviewed the information in Section 6 1 1 Rules and Restrictions for Hot Swapping Main Cards on page 6 6 Failure to do so may result in an inadvertant system reboot or incorrect configuration information Locate the card that you want to remove from the server FIGURE 6 1 shows the locations of these cards in the Netra CT 810 server FIGURE 6 2 shows the locations of these cards in the diskfull Netra CT 410 server and FIGURE 6 3 shows the locations of these
41. tells you that the remaining power supply unit is no longer hot swappable as long as you have the first power supply unit disabled 8 14 Netra CT Server Service Manual s October 2002 Power supply unit captive screws silver Locking mechanism FIGURE 8 13 Unlocking a Power Supply Unit Using a No 2 Phillips screwdriver loosen the two silver captive screws at the base of the power supply unit FIGURE 8 13 shows the location of the captive screws for a power supply unit on a Netra CT 810 server Note Do not loosen the black captive screws at the base of the system those screws hold the server in place Grasp the handle on the power supply unit slide it out of the server and place it on the electrostatic discharge mat Chapter 8 Removing and Replacing Hot Swappable Subassemblies 8 15 8 4 2 FIGURE 8 14 Removing a Power Supply Unit Replacing a Hot Swappable Power Supply Unit Attach the antistatic wrist strap Refer to Section 1 2 Attaching the Antistatic Wrist Strap on page 1 2 Slide the power supply unit into the slot Using a No 2 Phillips screwdriver tighten the two silver captive screws beneath the power supply unit to secure the power supply unit to the server FIGURE 8 13 shows the location of the captive screws for the power supply unit on a Netra CT 810 server Push the locking mechanism down into the locked R position FIGURE 8 13 shows the
42. the System Troubleshooting the System Chapter 4 CHAPTER 4 Troubleshooting the System This chapter gives instructions for troubleshooting the Netra CT server You can troubleshoot the system several ways Section 4 1 Troubleshooting the System Using the System Status Panel on page 4 2 Section 4 2 Troubleshooting the System Using prtdiag on page 4 8 Section 4 3 Troubleshooting the System Using the SunVTS Test Suite on page 4 12 Section 4 4 Troubleshooting the System Using the Power On Self Test POST on page 4 13 Section 4 5 Troubleshooting the System Using the Alarm Card Software on page 4 14 Section 4 6 Troubleshooting a Power Supply Using the Power Supply Unit LEDs on page 4 15 Section 4 7 Troubleshooting a CPU Card on page 4 17 In addition Appendix C lists the error messages that might appear when you are operating or servicing your Netra CT server 4 1 4 1 Troubleshooting the System Using the System Status Panel You can use the system status panel to troubleshoot the Netra CT server 4 1 1 Locating and Understanding the System Status Panel The system status panel on the Netra CT server give the majority of troubleshooting information that you will need for your server FIGURE 4 1 shows the locations of the system status panels on the Netra CT servers FIGURE 4 2 shows the system status panel for the Netra CT 810 server and FIGURE 4 3 shows the system
43. the board and inspect the card cage slot for any obvious obstructions When the board is completely seated you should see a brief flash of light behind the board a If the light flashes on and off and remains off then the board is seated and functioning properly m l the light flashes on and remains on then the board is either not seated properly or is faulty If the light continues to stay on after repeated attempts then the board is faulty Chapter 8 Removing and Replacing Hot Swappable Subassemblies 8 9 6 Replace the system status panel as described in Section 8 1 2 Replacing the System Status Panel on page 8 4 8 3 SaL Air Filters Both the Netra CT 810 servers and the Netra CT 410 servers have two types of air filters a power supply unit air filter which filters the air going into the power supply and a main air filter which filters the air going into the server Both air filters are located in the power supply unit The power supply unit air filter is located at the front of the power supply unit and the main air filter is located in a tray at the top of the power supply unit Both sets of air filters should be replaced every three to six months If your server environment is especially dirty you may have to replace them more frequently The power supply unit air filter must be in place for safe operation Note that you do not have to power off the power supply unit or the system when removing or inst
44. the replacement alarm card from the ship kit 11 Verify that the ejection levers are unlocked You will not be able to install the card properly if the ejection levers are locked Chapter 6 Removing and Replacing Hot Swappable Cards 6 41 12 Go to the front of the server and install the replacement alarm card in the Netra CT server Refer to Inserting a Main Card on page 6 15 for those instructions 6 42 Netra CT Server Service Manual s October 2002 CHAPTER 7 Removing and Replacing Hard Disk Drives and Removeable Media Caution If you are just powering on your Netra CT server do not remove or install any components in the system until you have verified that the system is completely powered up Refer to Section 2 1 1 Verifying Full Power Up on page 2 5 for more information Note When removing a hot swappable component allow several seconds before inserting it or another component in that slot Rapidly removing and inserting any hot swappable component might panic or hang the system This chapter gives procedures for the installation removal and replacement of hard disk drives and removeable media It is organized as follows m Section 7 1 Hard Disk Drive on page 7 2 m Section 7 2 DVD or DAT Drive Netra CT 810 Server Only on page 7 9 Consult the Netra CT Server Safety and Compliance Manual for safety information prior to performing the procedures in this chapter Note R
45. tray has failed FIGURE 8 15 shows the locations of the fan tray LEDs on the Netra CT 810 server and FIGURE 8 16 shows the locations of the fan tray LEDs on the Netra CT 410 server Fan tray LEDs Netra CT810 FIGURE 8 15 Locating the Fan Tray LEDs on the System Status Panel Netra CT 810 Server Chapter 8 Removing and Replacing Hot Swappable Subassemblies 8 17 8 18 Fan tray LEDs FIGURE 8 16 Locating the Fan Tray LEDs on the System Status Panel Netra CT 410 Server A fan tray has failed if the amber Fault LED om on the system status panel is ON Make a note of which fan tray has failed You must remove the system status panel in order to access the fan trays and you will not be able to determine which fan tray has failed after you ve removed the system status panel Remove the system status panel from the system Refer to Section 8 1 1 Removing the System Status Panel on page 8 2 for those instructions Locate the fan tray that has failed m If the Fan 1 LEDs were in a failed state on the system status panel the upper fan tray has failed m If the Fan 2 LEDs were in a failed state on the system status panel the lower fan tray has failed FIGURE 8 17 shows the locations of the fan trays in a Netra CT 810 server and FIGURE 8 18 shows the locations of the fan trays in a Netra CT 410 server Netra CT Server Service Manual October 2002 Lower fa
46. up the server Refer to Appendix B for instructions on connecting a terminal to your server if necessary Verifying Full Power Up The Netra CT server may take several minutes to completely power up and finish the configuration process depending on the number of I O cards you have installed in the system Do not remove or install any cards or components in the Netra CT server until you have verified that the system is completely powered up To verify that the system has been completely powered up and is fully configured as root enter prtpicl c fru v more You should see output similar to the following chassis fru 3d00000008 ChassisType SUNW Net raCT 810 State configured _class fru name chassis m If the entry in the State field is configured then the system is completely powered up and configured You can safely remove and install boards and components at this point a If the entry in the State field is not configured for example configuring or unconfigured then the system is still coming up Do not remove or install any cards or components in the Netra CT server in this state You must wait several more minutes until the state goes to configured Chapter 2 Powering the Server Off and On 2 5 227 2 21 Powering Off the Server You can power off the Netra CT server in three ways m Graceful hardware power down a Ungraceful hardware power down m Graceful software power down If you do not h
47. use that is has applications currently running the alarm card CLI power commands such as poweron or powerof f will not work for that CPU board Hot Swap with Boards That Don t Support Full Hot Swap You might want to change the hot swap state of a slot from full to basic if you need to insert or remove a third party I O board that does not have full hot swap support To determine the current hot swap state of a slot you use the prt conf 1M command To enable or disable a type of hot swap on a slot you use the cfgadm 1M command For many cfgadm commands you must know the attachment point ID for the I O slot that you will be working on 5 2 Netra CT Server Service Manual s October 2002 3 2 S21 3212 Ap_Id AL 8 CPU TO 2 10 3 10 4 I0 5 I0 6 IO 7 Using the cfgadm Utility You can perform the following hot swap procedures using the cfgadm utility m Deactivate and activate hot swappable FRUs m Enable and disable full hot swap for I O slots in a server m Enable and disable basic hot swap for I O slots in a server Logging In to the Netra CT Server In order to use the cfgadm utility you must be able to log in to the server either remotely where you would log in to the Netra CT server as root through another server on the network or directly where you would connect a terminal console directly to your Netra CT server For more information on connecting a terminal console to your system refer to Append
48. voltages are present in the Netra CT server To avoid physical injury follow all the safety rules specified in the Netra CT Server Safety and Compliance Manual when opening the enclosure and or removing and installing the board The following general troubleshooting tips are useful in isolating the problems related to the CPU card Make sure the CPU card is installed properly in the correct slot in the Netra CT server The CPU card should be installed in slot 1 in the Netra CT 810 server and in slot 3 in the Netra CT 410 server Chapter 4 Troubleshooting the System 4 17 4 18 2 Make sure all the necessary cables are attached properly to the CPU transition card The following figures show the connectors on the ifferent CPU transition cards m CPU front transition card Netra CT 410 server FIGURE 4 6 m CPU rear transition card Netra CT 810 server FIGURE 4 7 m CPU rear transition card Netra CT 410 server FIGURE 4 8 Note The CPU rear transition card is the same for both the Netra CT 810 server and the Netra CT 410 server only the location in the rear card cage differs Ly 7 T Ss LSS LY Y AANT y TTY B DB9 FIGURE 4 6 Connectors on the CPU Front Transition Card Netra CT 410 Server Netra CT Server Service Manual October 2002 Parallel TTYA Sy TTY B n gt gt S Ethernet A Q ra Ke Ethernet B N e
49. want to replace both the satellite CPU card and the satellite CPU rear transition card FIGURE 6 20 and FIGURE 6 21 give graphical representations of how the satellite CPU cards should align with the satellite CPU rear transition cards RTCs Note that if you are facing the front of the server the I O slots read from left to right whereas they read from right to left if you are facing the rear of the server Chapter 6 Removing and Replacing Hot Swappable Cards 6 33 6 34 Front of chassis Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 Slot 6 Slot 7 Slot 8 Hard disk drives Host CPU card Satellite CPU or I O card Satellite CPU or I O card Satellite CPU or I O card Satellite CPU or I O card Satellite CPU or I O card Satellite CPU or I O card Single wide 6U alarm card Midplane Host CPU RTC CPU or I O RTC CPU or I O RTC CPU or I O RTC CPU or I O RTC CPU or I O RTC CPU or I O RTC Alarm RTC Rear of chassis Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 Slot 6 Slot 7 Slot 8 FIGURE 6 20 Supported Locations for Satellite CPU or I O Rear Transition Card Sets in a Netra CT 810 Server Top View Front of chassis Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 Single wide 6U alarm card Host CPU card Satellite CPU or I O card Satellite CPU or I O card CPU or I O RTC Host CPU RTC CPU or I O RTC CPU or I O RTC Rear of chassis FIGURE 6 21 Supported Locations for Satellite CPU or I O R
50. you have replaced the host CPU rear transition card get the replacement host CPU card from the ship kit 7 Go to the front of the server and install the replacement host CPU card Refer to Section 6 1 2 2 Inserting a Main Card on page 6 15 for those instructions 6 32 Netra CT Server Service Manual s October 2002 6 3 2 6 3 2 1 Satellite CPU or I O Rear Transition Card Satellite CPU Rear Transition Card Set The satellite CPU rear transition card set consists of two separate cards m The satellite CPU card front m The satellite CPU rear transition card rear The satellite CPU card is installed from the front of the Netra CT server however no cables are connected to the satellite CPU card It is the same satellite CPU card that is used in the front access model of the Netra CT server The rear transition card extends the ports from the PMCs installed in the satellite CPU card to the PIMs installed in the satellite CPU rear transition card The satellite CPU card must be installed in the same slot at the front of the server in order for the satellite CPU rear transition card to work For example if you install a satellite CPU rear transition card in I O slot 3 at the rear of a Netra CT 810 server you must also install the accompanying satellite CPU card in I O slot 3 at the front of the server When one of the two cards fails you may not be able to determine which of the two cards has failed Because of this you may
51. 1 SEL_L 16 GND 39 PH_L 62 CD_L 17 TERM PWR 40 DATA 0 63 REQ_L 18 TERM PWR 41 DATA 1 64 IOL 19 GND 42 DATA 2 65 DATA 8 20 GND 43 DATA 3 66 DATA 9 21 GND 44 DATA 4 67 DATA 10 22 GND 45 DATA 5 68 DATA 11 23 GND 46 DATA 6 A 6 Netra CT Server Service Manual s October 2002 A 2 2 Parallel Port The parallel port on the CPU FTC for the Netra CT 410 server is an AMPLIMITE SLIMLINE female receptacle EEEE 200000000000 0 014 FIGURE A 5 Parallel Connector y TABLE A 4 Parallel Port Pinouts CPU FTC for the Netra CT 410 Server Pin No Signal Pin No Signal 1 STB 14 AFD 2 PDO 15 ERR 3 PDI 16 INIT 4 PD2 17 SLIN 5 PD3 18 DGND 6 PD4 19 DGND 7 PD5 20 DGND 8 PD6 21 DGND 9 PD7 22 DGND 10 ACK 23 DGND 11 BUSY 24 DGND 12 PE 25 DGND 13 SLCT 26 DGND Appendix A Connector Pinouts A 7 A 2 3 Ethernet B Port The Ethernet B port on the CPU FTC for the Netra CT 410 server is an RJ 45 connector for 10 100 1 8 BETEN FIGURE A 6 RJ 45 Ethernet Connector Diagram TABLE A 5 Ethernet B Connector Pinouts CPU FTC for the Netra CT 410 Server Pin No Description 1 TXD TXD RXD Not used Not used RXD Not used o N A a A Q N Not used A 8 Netra CT Server Service Manual s October 2002 A 2 4 TIYB The TTY B port on the CPU ETC for the Netra CT 410 server is a DB 9 male connector 1 ooo o5 69 O oO So FIGURE A
52. 10 Server 12 6 Removing or Inserting a Netra CT 810 Server 12 7 Removing or Inserting a Netra CT 410 Server 12 8 Drive Bay Cover Locations 13 3 Locating the Power Distribution Unit LEDs on the System Status Panel Netra CT 810 Server 13 6 Locating the Power Distribution Unit LEDs on the System Status Panel Netra CT 410 Server 13 6 Locating the Power Distribution Units 13 9 AC Connectors on a Netra CT Chassis 13 12 Loosening the Front Access DC Cable Screws 13 15 Figures xiii xiv n m GURE 10 12 GURE 10 13 GURE 10 14 GURE 11 1 GURE 11 2 GURE 11 4 GURE 11 5 GURE A 1 GURE A 2 GURE A 3 GURE A 4 GURE A 5 GURE A 6 GURE A 7 GURE A 8 GURE A 9 GURE A 10 GURE A 11 GURE A 12 GURE A 13 GURE A 14 GURE A 15 GURE A 16 GURE A 17 GURE A 18 GURE A 19 GURE A 20 GURE A 21 GURE A 22 GURE A 23 Removing or Replacing a Power Supply Unit From a Netra CT 810 Server 13 17 Removing or Replacing a Power Supply Unit From a Netra CT 410 Server 13 18 Removing a Power Supply Unit From a Netra CT 410 Server 13 19 Illustrated Parts Breakdown DC Chassis and Rear Access Model Components 15 3 Illustrated Parts Breakdown AC Chassis and Rear Access Model Components 15 5 Illustrated Parts Breakdown Diskfull Netra CT 410 Server 15 9 Illustrated Parts Breakdown Diskless Netra CT 410 Server 15 11 Connectors on the CPU Card A 2 RJ 45 Ethernet Connector Diagram A 3 TTY A Co
53. 410 server p Ejection lever ETD N Cpa FIGURE 6 13 Host CPU Front Transition Card Location in a Netra CT 410 Server Disconnect any cables attached to the host CPU front transition card Using a No 2 Phillips screwdriver loosen the captive screw inside the card s ejection lever Flip up on the ejector lever to unseat the card from the card cage FIGURE 6 13 Slide the card out of the slot and place it on the electrostatic discharge mat 6 26 Netra CT Server Service Manual s October 2002 62 2 Installing a Host CPU Front Transition Card 1 Attach the antistatic wrist strap Refer to Section 1 2 Attaching the Antistatic Wrist Strap on page 1 2 2 Flip the ejector lever up to a 90 degree angle FIGURE 6 14 Ejector lever Top of card Front of card FIGURE 6 14 Proper Orientation for the Ejector Lever for Netra CT 410 Server Host CPU Front Transition Card 3 Keeping the card vertical slide the card into the slot 4 Press down on the ejector lever to seat the card into the card cage FIGURE 6 13 5 Using a No 2 Phillips screwdriver tighten the captive screw inside the card s ejection lever Tighten the screw to a torque of 0 28 N m 2 5 in lb 6 Make the necessary cable connections to the host CPU front trans
54. 5 FRU Categories on page 1 7 Section 1 6 Device Names on page 1 8 Tools Required You will need the following tools to install remove or replace most of the components in a Netra CT server No 1 Phillips screwdriver No 2 Phillips screwdriver 1 2 Attaching the Antistatic Wrist Strap Most field replaceable units have sensitive electronic components that require antistatic precautions 1 Get the antistatic wrist strap and electrostatic discharge mat from the ship kit 2 Place the electrostatic discharge mat close to the system 3 Unwrap the first two folds of the wrist strap and wrap the adhesive side firmly against your wrist 4 Peel the liner from the copper foil at the opposite end of the wrist strap and attach the copper end of the strap to a bare metal area on the Netra CT server or on the chassis FIGURE 1 1 Attaching the Antistatic Wrist Strap 1 2 Netra CT Server Service Manual s October 2002 1 3 Determining If You Have a Front Access or Rear Access Model If you are not sure whether you have a front access or a rear access model go to the front of the chassis and look at the top part of the chassis m If you see the DC connectors at the front of the chassis then you have a front access model FIGURE 1 2 a If you do not see DC connectors at the front of the chassis and metal filler plates fill the gaps where the DC connectors would normally be th
55. 6 Alarm Rear Transition Card A 23 A 6 1 Ethernet Ports 1and2 A 24 A 6 2 COM Portsland2 A 25 A 6 3 Alarm Port A 26 B Connecting a Terminal Console to the Server B 1 B 1 To Usean ASCII Terminal B 1 B2 To Use a Solaris Workstation B 3 B3 To Usea PC Laptop B 5 C Error Messages C 1 C 1 Generic Error Messages C 2 C 2 scsb Error Messages C 3 C 3 Anticipated Hardware Failure C 9 C 3 1 Transient Interrupts C 9 C 3 2 Soft Hang C 10 C4 I2C Complaints C 11 viii Netra CT Server Service Manual October 2002 C 5 Bus Busy Complaints C 12 System Specifications D 1 D 1 Physical Specifications D 1 D 2 Electrical Specifications D 2 D 3 Environmental Specifications D 3 Contents ix x Netra CT Server Service Manual s October 2002 GURE 1 1 GURE 1 3 GURE 1 4 GURE 1 5 GURE 2 1 GURE 2 2 GURE 2 3 GURE 2 4 GURE 4 1 GURE 4 2 GURE 4 3 GURE 4 4 GURE 4 5 GURE 4 6 GURE 4 7 GURE 4 8 GURE 6 1 GURE 6 2 GURE 6 3 GURE 6 4 Figures Attaching the Antistatic Wrist Strap 1 2 Locating the Power Supply Units in the Netra CT Servers 1 4 AC Connectors on a Netra CT Chassis 1 5 DC Connectors on a Netra CT Chassis 1 6 Locating the Power Supply Locking Mechanism on the Netra CT 810 Server 2 2 System Status Panel Locations 2 3 System Power Button and System Power LED Locations Netra CT 810 Server 2 4 System Power Button and System Power LED Locations Netra CT 410 Server 2 4 System Status Panel Loc
56. 6 DATA 9 21 GND 44 DATA 4 67 DATA 10 22 GND 45 DATA 5 68 DATA 11 23 GND 46 DATA 6 A 14 Netra CT Server Service Manual October 2002 A 4 Alarm Card 6U Single Wide FIGURE A 12 shows the locations of the connectors on the 6U single wide alarm card Note that the figure shows the 6U single wide alarm card installed in a Netra CT 810 server the 6U single wide alarm card will be installed in a different slot in a Netra CT 410 server but the ports are exactly the same Alarm Ethernet 1 Ethernet 2 COM 2 COM 1 NN ee es as lo FIGURE A 12 Connector Ports in the 6U Single Wide Alarm Card Appendix A Connector Pinouts A 15 A 4 1 Alarm Port I O connections are available through the male DB 15 alarm port 1 o0o000000 go 0990 0 OF FIGURE A 13 Alarm Port Alarm Port Pinouts TABLE A 11 Pin No Signal 1 RESETO 2 RESETO 3 RESET1 4 RESET1 5 ALARM0_NO Pin No 6 Signal ALARM0_NC ALARM0_COM ALARM1_NO ALARM1_NC ALARM1_COM Pin No 11 12 13 14 15 Signal ALARM2_NO ALARM2_NC ALARM2_COM ALARM3_NO ALARM3_COM A 16 Netra CT Server Service Manual October 2002 A 4 2 Ethernet Ports 1 and 2 Ethernet ports 1 and 2 on the alarm cards use standard RJ 45 connectors Ethernet port 1 is a 10Mbps Ethernet port and Ethernet port 2 is a 10 100 Mbps Ethernet port 1 BETEN
57. 7 TTY B Connector TABLE A 6 TTY B Port Pinouts CPU FTC for the Netra CT 410 Server Pin No Signal Name 1 DCD RXD TXD DTR GND DSR RTS CTS RI _ AN BD oO RA Q N Appendix A Connector Pinouts A 9 A 3 A 10 CPU Rear Transition Card FIGURE A 8 shows the locations of the connectors on the CPU rear transition card CPU RTC The CPU rear transition card is the same for both the Netra CT 810 server and the Netra CT 410 server only the location in the rear card cage differs Parallel TTYA ly TTY B hae gt 0 SS Ethernet A 717 11 II Q Q b Q Ethernet B SS Te SCSI FIGURE A 8 Connectors on the CPU Rear Transition Card Netra CT Server Service Manual October 2002 A 3 1 Parallel Port The parallel port on the CPU RTC is an AMPLIMITE SLIMLINE female DB 25 receptacle 6 6 66 6 66 6 G56 SS 25 00000000000 0 14 FIGURE A 9 Parallel Connector TABLE A 7 Parallel Port Pinouts CPU RTC Pin No Signal Pin No Signal 1 STB 14 AFD 2 PDO 15 ERR 3 PD1 16 INIT 4 PD2 17 SLIN 5 PD3 18 DGND 6 PD4 19 DGND 7 PD5 20 DGND 8 PD6 21 DGND 9 PD7 22 DGND 10 ACK 23 DGND 11 BUSY 24 DGND 12 PE 25 DGND 13 SLCT Appendix A Connector Pinouts A 11 A 3 2 TTY A and B Ports The TTY A and B ports on the CPU RTC are DB 9 male connectors Votes ose 6 O O Og FIGURE A 10 TTY A and B Conn
58. For information on troubleshooting using the alarm card software refer to the Netra CT Server System Administration Guide 816 2483 xx Netra CT Server Service Manual October 2002 4 6 4 6 1 4 6 2 Troubleshooting a Power Supply Using the Power Supply Unit LEDs There are two LEDs on each power supply unit a green LED and an amber om LED You can use the LEDs on the power supply unit to troubleshoot each power supply unit however because there is one power supply unit in the Netra CT 410 server and two power supply units in the Netra CT 810 server the actions to take are different Troubleshooting the Power Supply Unit in the Netra CT 410 Server Following are the states of the LEDs on the power supply unit in the Netra CT 410 server m Green flashing The power supply unit is in the standby mode the power supply unit is powered on but it is not supplying power to the server m Green solid Both the server and the power supply unit are powered on and functioning properly a Amber A fault was found in the power supply unit Replace the power supply unit See Section 10 5 Power Supply Unit on page 10 16 for those instructions m Off One of the following conditions apply a The power supply locking mechanism is in the upper unlocked t position m The accompanying cable is disconnected from the DC power distribution unit or the AC power entry unit a The accompanying power distribution uni
59. GB Host CPU card 650 MHz 1GB RAM Host CPU card 650 MHz 2GB RAM 6U I O cards 6U satellite CPU cards Netra CT 410 server and midplane diskfull Alarm card 3U double wide System controller board System status panel Netra CT 410 server Fan trays Netra CT 410 server Host CPU front transition card Netra CT 410 server front access models only Main and power supply air filters DC power supply unit AC power supply unit Host CPU front termination board rear access models only Part Number F540 4689 X5244A F501 6403 F501 6416 Varies depending on the I O card Contact your local Sun service representative for more information Varies depending on the satellite CPU card Contact your local Sun service representative for more information F540 5026 F501 6123 X7225A F501 6118 X7232A F540 5011 X7230A F540 4931 X7228A F501 5624 X7221A F300 1535 X7193A F300 1543 X7194A F501 5619 Netra CT Server Service Manual October 2002 FIGURE 11 4 Illustrated Parts Breakdown Diskfull Netra CT 410 Server 11 9 Chapter 11 Illustrated Parts Breakdown 11 5 Netra CT 410 Server Diskless TABLE 11 4 lists the FRUs for the diskless Netra CT 410 server TABLE 11 5 FRUs for the Netra CT 410 Server Diskless FRU Part Number 1 Alarm card 6U single wide F501 6171 X7226A 2 6U I O cards Varies depending on the I O card Contact your local Sun service representative
60. GURE 10 13 shows the location of the captive screws for the power supply unit on a Netra CT 410 server Note Do not loosen the black captive screws at the base of the system those screws hold the server in place 5 Grasp the handle on the power supply unit FIGURE 10 14 slide it out of the server and place it on the electrostatic discharge mat 10 18 Netra CT Server Service Manual s October 2002 10 5 2 FIGURE 10 14 Removing a Power Supply Unit From a Netra CT 410 Server Replacing a Cold Swappable Power Supply Unit Attach the antistatic wrist strap Refer to Section 1 2 Attaching the Antistatic Wrist Strap on page 1 2 Slide the power supply unit into the slot Using a No 2 Phillips screwdriver tighten the two black captive screws to secure the power supply unit to the server FIGURE 10 12 shows the location of the captive screws for the power supply unit on a Netra CT 810 server and FIGURE 10 13 shows the location of the captive screws for the power supply unit on a Netra CT 410 server Push the power supply unit locking mechanism s down into the locked A position FIGURE 10 12 shows the location of the locking mechanisms for the power supply unit on a Netra CT 810 server and FIGURE 10 13 shows the location of the locking mechanisms for the power supply unit on a Netra CT 410 server The green LED on the power supply unit should start flashing at this point indicating that the power s
61. Note 816 2488 You may want to refer to documentation on the following software for additional information the Solaris operating environment the ChorusOS environment and the Netra High Availabilty HA Suite xx Netra CT Server Service Manual October 2002 Accessing Sun Documentation You can view print or purchase a broad selection of Sun documentation including localized versions at http www sun com documentation Sun Welcomes Your Comments Sun is interested in improving its documentation and welcomes your comments and suggestions You can email your comments to Sun at docfeedback sun com Please include the part number 816 2482 10 of your document in the subject line of your email Preface xxi xxii Netra CT Server Service Manual October 2002 pant 1 Preparing for Service Preparing for FRU Installation and Replacement Chapter 1 Powering the Server Off and On Chapter 2 Handling Cards and Assemblies Chapter 3 CHAPTER 1 Preparing for FRU Installation and Replacement This chapter describes the steps you need to take before you install remove or replace a field replaceable unit FRU in your Netra CT server This chapter is divided into the following sections 1 1 Section 1 1 Tools Required on page 1 1 Section 1 2 Attaching the Antistatic Wrist Strap on page 1 2 Section 1 3 Determining If You Have a Front Access or Rear Access Model on page 1 3 Section 1
62. O THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID Copyright 2002 Sun Microsystems Inc 4150 Network Circle Santa Clara California 95054 Etats Unis Tous droits r serv s Sun Microsystems Inc a les droits de propri t intellectuels relatants la technologie incorpor e dans le produit qui est d crit dans ce document En particulier et sans la limitation ces droits de propri t intellectuels peuvent inclure un ou plus des brevets am ricains num r s a http www sun com patents et un ou les brevets plus suppl mentaires ou les applications de brevet en attente dans les Etats Unis et dans les autres pays Ce produit ou document est prot g par un copyright et distribu avec des licences qui en restreignent l utilisation la copie la distribution et la d compilation Aucune partie de ce produit ou document ne peut tre reproduite sous aucune forme parquelque moyen que ce soit sans l autorisation pr alable et crite de Sun et de ses bailleurs de licence s il y ena Le logiciel d tenu par des tiers et quicomprend la technologie relative aux polices de caract res est prot g par un copyright et licenci par des fournisseurs de Sun Des parties de ce produit pourront tre d riv es des syst mes Berkeley BSD licenci s par l Universit de Californie UNIX est une marque d pos e aux Etats Unis et dans d autres pays et licenci e exclusivement par X Open Company Ltd Sun Sun Microsystems le
63. RAM 8 Floppy Oo 5 Serial port A 10 Serial port B 11 RAS 12 User Flashl 13 User Flash2 14 All Above 15 Quit 16 Display this Menu 17 Toggle Script debug 18 Enable External Loopback Tests 19 Disable External Loopback Tests Enter 0 14 tests 15 Quit 16 Menu gt lt Inactive gt lt Inactive gt Caution Prior to running obdiag do not run any other OBP command that may change the hardware state of the board After obdiag tests are run always reset the sys tem to bring it to a known state The user may type the relevant numbers at this point to run all or some of the tests If an error is detected the error message is displayed on the screen For example if an error is detected while testing the floppy disk drive a display similar to the following message is displayed on the screen TEST floppy_test STATUS FAILED SUBTEST floppy_id0O_read_test ERRORS 1 TTF 66 SPEED 440 MHz PASSES 1 MESSAGE Error Recalibrate failed connected or defective Netra CT Server Service Manual October 2002 floppy missing improperly Some of the individual items on the OBDiag menu are described in further detail in the following paragraphs 4 7 8 1 PCI PCIO The PCI PCIO diagnostic performs the following vendor_ID_test Verifies that the PCIO ASIC vendor ID is 108e device_ID_test Verifies that the PCIO ASIC device ID is 1000
64. Refer to Section 4 6 Troubleshooting a Power Supply Using the Power Supply Unit LEDs on page 4 15 for more information Verify that the power supply unit that you want to remove is hot swappable Use the power supply unit PSU LEDs on the system status panel to locate the power supply unit that can be removed FIGURE 8 12 shows the location of the power supply unit LEDs on the Netra CT 810 server system status panel In a redundant system a power supply unit is hot swappable and can be removed only if the amber Okay to Remove LED on the system status panel is ON Chapter 8 Removing and Replacing Hot Swappable Subassemblies 8 13 Note Do not remove a power supply unit if the amber Okay to Remove LED on the system status panel is OFF that means that the power supply unit is not hot swappable and your server will be powered off if you remove that power supply unit Power supply unit LEDs Netra CT810 FIGURE 8 12 Locating the Power Supply Unit LEDs on the System Status Panel Netra CT 810 Server 4 Push the purple locking mechanism up into the unlocked tr position FIGURE 8 13 shows the location of the locking mechanism for a power supply unit in a Netra CT 810 server The two LEDs on the power supply unit should go off In addition after several seconds the amber Okay to Remove LED ef on the system status panel for the remaining power supply unit in the Netra CT 810 server should go to OFF This
65. S 42 9 microsystems Netra M CT Server Service Manual For the Netra CT 810 Server and Netra CT 410 Server Sun Microsystems Inc 4150 Network Circle Santa Clara CA 95054 U S A 650 960 1300 Part No 816 2482 10 October 2002 Revision A Send comments about this document to docfeedback sun com Copyright 2002 Sun Microsystems Inc 4150 Network Circle Santa Clara California 95054 U S A All rights reserved Sun Microsystems Inc has intellectual property rights relating to technology embodied in the product that is described in this document In particular and without limitation these intellectual property rights may include one or more of the U S patents listed at ttp www sun com patents and one or more additional patents or pending patent applications in the U S and in other countries This document and the product to which it pertains are distributed under licenses restricting their use copying distribution and decompilation No part of the product or of this document may be reproduced in any form by any means without prior written authorization of Sun and its licensors if any Third party software including font technology is copyrighted and licensed from Sun suppliers Parts of the produet may be derived from Berkeley BSD systems licensed from the University of California UNIX is a registered trademark in the U S and in other countries exclusively licensed through X Open Company Ltd Sun Sun Microsy
66. Y Aport FIGURE 6 12 Connectors on the Host CPU Card 6 2 Front Transition Card Note The host CPU front transition cards are only hot swappable as long as the host CPU card has been removed first If you encounter problems with the host CPU and or the host CPU front transition card you may not be able to determine which card of the two is causing the problems Because of that you might want to replace both cards when one of them fails m If you are removing and replacing a faulty card in the server first to go Section 6 2 1 Removing a Host CPU Front Transition Card on page 6 26 then go to Section 6 2 2 Installing a Host CPU Front Transition Card on page 6 27 a If you are installing a new card in the server go to Section 6 2 2 Installing a Host CPU Front Transition Card on page 6 27 Chapter 6 Removing and Replacing Hot Swappable Cards 6 25 6 2 1 Removing a Host CPU Front Transition Card 1 Attach the antistatic wrist strap Refer to Section 1 2 Attaching the Antistatic Wrist Strap on page 1 2 Go to the front of the system and remove the host CPU card if you have not done so already Refer to Section 6 1 2 1 Removing a Main Card on page 6 8 to remove the host CPU card then return here Locate the host CPU front transition card FIGURE 6 13 shows the location of the host CPU front transition card in a Netra CT
67. able drives are covered here the remove and replace instructions for cold swappable drives are covered in Chapter 10 in the section Section 10 1 Hard Disk Drive on page 10 1 m If you are removing and replacing a faulty hard disk drive in the server first to go Section 7 1 1 Removing a Hard Disk Drive on page 7 3 then go to Section 7 1 2 Installing a Hard Disk Drive on page 7 8 a If you are installing a new hard disk drive in the server go to Section 7 1 2 Installing a Hard Disk Drive on page 7 8 Netra CT Server Service Manual s October 2002 Zld Ap_Id c0 Removing a Hard Disk Drive Note The instructions in this section do not cover unconfiguration procedures that might be necessary if you are removing a hard disk drive that is under the control of any disk management software such as Volume Manager or Solstice DiskSuite If you are running disk management software on your system refer to the documentation that came with the disk management software for instructions on releasing a hard disk drive from the control of the software before proceeding with these instructions Log in to the server and get the attachment point IDs for the hard disk drives installed in your server As root enter cfgadm a c where c is the SCSI controller number for the drive that you want to remove For example to list the attachment point IDs for the first SCSI chain in the server as root enter
68. afe to remove the system controller board from the server scsb 0 ALERT Lost HEALTHY on Slot Occupant Offline scsb 0 ALERT Lost HEALTHY on Slot Occupant Online Appendix C Error Messages C 3 c 4 Cause The CompactPCI card has lost its HEALTHY report Action The CompactPCI card has failed or is damaged Configure the card and then unconfigure it using the instructions in Chapter 6 If the error messages repeat then the card has failed Replace the I O card using the instructions in Chapter 6 If the system has already taken the card offline because the card stopped sending a HEALTHY signal the following message is displayed scsb 0 Slot successfully taken offline scsb 0 Bad non friendly Board in Slot Taking it Offline Cause The system has identified an I O card that is sending repeated interrupts and has taken it offline Action Replace the I O card using the instructions in Chapter 6 scsb 0 Could not Update s LEDs scsb 0 Could not Blink s LEDs Netra CT Server Service Manual October 2002 Cause An C error has resulted in an LED change failure The LEDs on the system status panel may give incorrect information as a result Action Use the prtdiag tool to print the correct LED states Remove and reinstall the system controller board to correct the problem Refer to Section 8 2 System Controller Board on page 8 6 for those ins
69. age A 10 Appendix B Connecting a Terminal Console to the Server B 3 TABLE B 4 Connecting a Solaris Workstation to an Alarm or Alarm Rear Transition Card Server Serial Port on Type COM 1 Port on Netra CT Server Adapter Cable Adapter Workstation Netra Front access model RJ 45 on the alarm e Front access DB 9 female Not DB 25 al card See Section A 4 Alarm Card 6U model to DB 25 male needed female Single Wide on page A 15 RJ 45 to null modem Rear access model DB 9 male on the DB 9 male alarm rear transition card See Rear access Section A 6 Alarm Rear Transition model Card on page A 23 Not needed Netra Front access model RJ 45 on the alarm e Front access DB 9 female Not DB 25 ST a10 card See Section A 4 Alarm Card 6U model to DB 25 male needed female Single Wide on page A 15 or RJ 45 to null modem Section A 5 Alarm Card 3U Double DB 9 male Wide on page A 19 Rear access Rear access model DB 9 male on the model alarm rear transition card See Not needed Section A 6 Alarm Rear Transition Card on page A 23 2 Check the etc remote file for the appropriate line To connect to the TTY A or COM 1 port on the workstation check for this line tip 9600 dev ttya 3 Type tip hardwire at the prompt You should see the word connected as the response To disconnect the tip window type tilde period at the prompt B 4 Netra CT Server Service Manual s October
70. agnostic verifies the NVRAM operation by performing a write and read to the NVRAM CODE EXAMPLE 4 14 identifies the NVRAM output message CODE EXAMPLE 4 14 NVRAM Output Message Enter 0 14 tests 15 Quit 16 Menu gt 7 TEST nvram_test SUBTEST write read_patterns SUBTEST write read_inverted_patterns Enter 0 14 tests 15 Quit 16 Menu gt Chapter 4 Troubleshooting the System 4 31 4 7 8 8 All Above 4 32 The All Above diagnostic validates the system unit CODE EXAMPLE 4 15 shows an example of the All Above option output message CODE EXAMPLE 4 15 All Above Output Message Enter 0 14 tests 15 Quit 16 Menu gt 14 TEST all_pci cheerio_test SUBTEST vendor_id_test n UBTEST device_id_test UBTEST bmac_xif_reg_test UBTEST bmac_tx_reg_test UBTEST mif_reg_test UBTEST mac_internal_loopback_test selecting internal transceiver Test only supported for National Phy DP83840A UNUUNU SUBTEST 100mb_twister_loopback_test selecting internal transceiver Test only supported for National Phy DP83840A EST ethernet2_test EST parallel_port_test SUBTEST dma_read EST uarta_test SUBTEST write read_patterns ttya in use as console Test not run EST usi_test ttyb in use as console Test not run EST ras_test nv monitor disabled SUBTES obd init i2c tes
71. alling any of the air filters There is a single part number for the kit that contains both the main air filter and the power supply unit air filter for the Netra CT servers The part number for the air filter kit is X7221A Removing the Air Filters Squeeze in on the tabs at the sides of the power supply unit cover and remove the cover FIGURE 8 10 shows the location of the power supply unit cover for the Netra CT 810 server and FIGURE 8 11 shows the location of the power supply unit cover for the Netra CT 410 server 8 10 Netra CT Server Service Manual s October 2002 Main air filter Tabs Power supply unit air filter FIGURE 8 10 Locating the Air Filters Netra CT 810 Server Chapter 8 Removing and Replacing Hot Swappable Subassemblies 8 11 8 3 2 Main air filter Power supply unit air filter FIGURE 8 11 Locating the Air Filters Netra CT 410 Server Remove the power supply unit air filter Refer to FIGURE 8 10 and FIGURE 8 11 Slide the main air filter tray out of the power supply unit Refer to FIGURE 8 10 and FIGURE 8 11 Remove the main air filter from the tray Replacing the Air Filters Insert the main air filter in the air filter tray Refer to FIGURE 8 10 and FIGURE 8 11 Slide the air filter tray into the power supply unit Insert the power supply unit air filter into the power supply unit cover Replace the power supply unit cover on the pow
72. an remove the alarm card in this state All other cards Power off the slot through the alarm card software then remove the card On On The card is powered on andisin Deactivate the card using one of the following use but a fault has been detected on the card 4 6 Netra CT Server Service Manual s October 2002 methods e Use the cfgadm f c unconfigure command to deactivate the card Note that in some cases this may cause the system to panic depending on the nature of the card hardware or software e Halt the system and power off the slot through the alarm card software then remove the card The green Power LED will then give status information e If the green Power LED goes off then you can remove the card e If the green Power LED remains on then you must halt the system and power off the slot through the alarm card software TABLE 4 4 Meanings of Power and Okay to Remove LEDs LED State Power LED Okay to Remove LED On Solid Component is installed and Component is Okay to Remove You configured can remove the component from the system if necessary On Flashing Component is installed but is Not applicable unconfigured or is going through the configuration process Off Component was not recognized by Component is not Okay to Remove the system or is not installed in the Do not remove the component while slot the system is running TABLE 4 5 Meanings of Power and Fault LEDs LED State
73. anel Netra CT 410 Server Remove the system status panel as described in Section 8 1 1 Removing the System Status Panel on page 8 2 Do not remove the antistatic wrist strap after you ve removed the system status panel Pull down on the ejection lever to unseat the system controller board FIGURE 8 8 Chapter 8 Removing and Replacing Hot Swappable Subassemblies 8 7 FIGURE 8 8 Removing a System Controller Board 4 Slide the board out and place it on the electrostatic discharge mat 8 2 2 Replacing the System Controller Board 1 Attach the antistatic wrist strap Refer to Section 1 2 Attaching the Antistatic Wrist Strap on page 1 2 2 Push the ejection lever all the way down 3 Line up the system controller board with its slot using the upper and lower rails making sure that the component side of the board faces the left of the server The wide connector should be inserted first as shown in FIGURE 8 9 8 8 Netra CT Server Service Manual s October 2002 FIGURE 8 9 Inserting a System Controller Board Slide the board into the slot FIGURE 8 9 Flip the ejection lever up as you slide the board into the slot to completely seat it in the card cage The notch on the ejection lever should fit into the cutout Caution Do not force any board into a slot this can cause damage to the board and system The board should insert and seat smoothly If it binds remove
74. anual October 2002 CODE EXAMPLE 4 9 identifies the Ethernet output message CODE EXAMPLE 4 9 Ethernet Output Message Enter 0 14 tests 15 Quit 16 Menu gt 2 TEST ethernet_test SUBTEST my_channel_reset SUBTEST hme_reg_test SUBTEST global_regl_test SUBTEST global_reg2_test SUBTEST bmac_xif_reg_test SUBTEST bmac_tx_reg_test SUBTEST mif_reg_test Test only supported for National Phy DP83840A SUBTEST 10mb_xcvr_loopback_test selecting internal transceiver Test only supported for National Phy DP83840A SUBTEST 100mb_phy_loopback_test selecting internal transceiver Test only supported for National Phy DP83840A SUBTEST 100mb_twister_loopback_test selecting internal transceiver est only supported for National Phy DP83840A Enter 0 14 tests 15 Quit 16 Menu gt 4 7 8 4 Parallel Port The parallel port diagnostic performs the dma_read This enables ECP mode and ECP DMA configuration and FIFO test mode It transfers 16 bytes of data from the memory to the parallel port device and then verifies that the data is in TFIFO CODE EXAMPLE 4 10 identifies the parallel port output message CODE EXAMPLE 4 10 Parallel Port Output Message Enter 0 14 tests 15 Quit 16 Menu gt 4 H tr ST parallel_port_ test EST dma_read n G wW Enter 0 14 tests 15 Quit 16 Menu
75. ar transition card The alarm card is installed from the front of the Netra CT server It is the same alarm card that is used in the front access model of the Netra CT server The alarm rear transition card extends the ports on the alarm card installed at the front of the server to the alarm rear transition card installed at the rear of the server The alarm card must be installed in the front of the server in order for the alarm rear transition card to work m If you are removing and replacing faulty cards in the server first to go Section 6 3 3 1 Removing an Alarm Rear Transition Card on page 6 38 then go to Section 6 3 3 2 Installing an Alarm Rear Transition Card on page 6 40 a If you are installing new cards in the server go to Section 6 3 3 2 Installing an Alarm Rear Transition Card on page 6 40 Removing an Alarm Rear Transition Card Attach the antistatic wrist strap Refer to Section 1 2 Attaching the Antistatic Wrist Strap on page 1 2 Remove the alarm card from the front of the Netra CT server Refer to Removing a Main Card on page 6 8 for those instructions then return here Caution Do not proceed with these instructions unless you have removed the alarm card from the front of the server using those instructions If the I O slot holding the alarm card is set to basic hot swap you will have to manually deactivate the I O slot that holds the alarm card and removing the alarm r
76. ard is present only in the rear access model of the Netra CT server Note The procedures in this section apply only to the rear access model of the Netra CT server the procedures in this section do not apply to a front access model of the Netra CT server m If you are removing and replacing a faulty card in the server first to go Section 6 3 1 1 Removing a Host CPU Rear Transition Card on page 6 29 then go to Section 6 3 1 2 Installing a Host CPU Rear Transition Card on page 6 31 a If you are installing a new card in the server go to Section 6 3 1 2 Installing a Host CPU Rear Transition Card on page 6 31 Removing a Host CPU Rear Transition Card Attach the antistatic wrist strap Refer to Section 1 2 Attaching the Antistatic Wrist Strap on page 1 2 Go to the front of the system and remove the host CPU card if you have not done so already Refer to Section 6 1 2 1 Removing a Main Card on page 6 8 to remove the host CPU card then return here Go to the rear of the system and locate the host CPU rear transition card FIGURE 6 16 shows the location of the host CPU rear transition card on the Netra CT 810 server and FIGURE 6 17 shows the location of the host CPU rear transition card on the Netra CT 410 server Chapter 6 Removing and Replacing Hot Swappable Cards 6 29 6 30 Midplane Front of ey Hard disk drives th Slot 1 Host CPU car
77. ard using one of the following is in use but a fault has been detected on the card Chapter 6 Removing and Replacing Hot Swappable Cards methods e Use the cfgadm f c unconfigure command to deactivate the card Note that in some cases this may cause the system to panic depending on the nature of the card hardware or software Halt the system and power off the slot through the alarm card software The green Power LED will then give status information e If the green Power LED goes off then it is okay to remove the card e If the green Power LED remains on then you must halt the system and power off the slot through the alarm card software 6 21 6 22 19 20 If the card has come up successfully perform any card specific software configuration procedures if necessary m For the alarm card access the alarm card and perform any appropriate software procedures if necessary such as updating the alarm card flash Refer to the Netra CT Server System Administration Manual for more information m For any other card there may be certain card specific software commands that you might have to perform after installing a card Refer to the documentation that you received with the card for any card specific procedures Connect the cables to the card Tighten the screws on the cable to a torque of 0 23 N m 2 in lb The following figures show the connectors for the cards available for the Netra CT servers m S
78. arget address unit number device type and manufacturer name is displayed CODE EXAMPLE 4 5 identifies the probe scsi output message CODE EXAMPLE 4 5 probe scsi Output Message ok probe scsi Primary UltraSCSI bus Target 0 Unit 0 Disk SEAGATE ST32272W 0876 Target 6 Unit 0 Removable Read Only device TOSHIBA CD ROM XM 6201TA1037 ok 4 7 7 4 test alias name device path all The test command combined with a device alias or device path enables a device self test program If a device has no self test program the message No selftest method for device name is displayed To enable the self test program for a device type the test command followed by the device alias or device path name TABLE 4 6 lists test alias name selections a description of the selection and preparation 4 24 Netra CT Server Service Manual s October 2002 4 7 8 TABLE 4 6 Selected OBP On Board Diagnostic Tests Type of Test test screen test floppy test net test ttya test ttyb test keyboard test all Description Tests system video graphics hardware and monitor Tests diskette drive response to commands Performs internal external loopback test of the system auto selected Ethernet interface Outputs an alphanumeric test pattern on the system serial ports ttya serial port A ttyb serial port B Executes the keyboard self test Sequentially test system configured devices containing self test P
79. aring for Service Preparing for FRU Installation and Replacement 1 1 1 1 1 2 1 3 1 4 1 5 1 6 Tools Required 1 1 Attaching the Antistatic Wrist Strap 1 2 Determining If You Have a Front Access or Rear Access Model 1 3 Determining If You Have AC or DC Powered Servers and Chassis 1 4 FRU Categories 1 7 151 Hot Swappable FRUs 1 7 1 5 2 Cold Swappable FRUs 1 8 Device Names 1 8 1 6 1 Device Names for I O Card Slots in the Netra CT Servers 1 8 1 6 2 Device Names for Hard Disk Drives 1 9 Powering the Server Off and On 2 1 2 1 2 2 Powering On the Server 2 2 2 1 1 Verifying Full Power Up 2 5 Powering Off the Server 2 6 2 2 1 To Perform a Hardware Power Off 2 6 2 2 2 To Perform a Software Power Off 2 7 3 Handling Cards and Assemblies 3 1 3 1 3 2 Handling CompactPCI Cards 3 1 Handling Assemblies 3 2 PartII Troubleshooting the System 4 Troubleshooting the System 5 1 4 1 4 2 4 3 4 4 4 5 4 6 4 7 Troubleshooting the System Using the System Status Panel 5 2 4 1 1 Locating and Understanding the System Status Panel 5 2 4 1 2 Using the System Status Panel LEDs to Troubleshoot the System 5 3 Troubleshooting the System Using prtdiag 5 8 Troubleshooting the System Using the SunVTS Test Suite 5 12 Troubleshooting the System Using the Power On Self Test POST 5 13 Troubleshooting the System Using the Alarm Card Software 5 14 Troubleshooting a Power Supply Using the Power Supply Unit LEDs 5 15 4 6 1 T
80. ate the hard disk drive that you want to replace In a Netra CT 810 server HDD0 is the upper hard disk drive and HDD1 is the lower hard disk drive 12 Unlatch the disk drive handle to release it Push down in the direction of the arrow to release the bracket handle latch 13 Pull the bracket handle out and swing it open Chapter 7 Removing and Replacing Hard Disk Drives and Removeable Media 7 7 Pele 14 15 16 Continue to pivot the disk drive bracket handle against the chassis applying mild pressure until the drive disconnects Slide the drive out of the chassis and place it on the electrostatic discharge mat Secure the drive bay cover over the drive bays FIGURE 7 1 You must install the drive bay cover over the drive bays to ensure proper airflow in the system Installing a Hard Disk Drive Attach the antistatic wrist strap Refer to Section 1 2 Attaching the Antistatic Wrist Strap on page 1 2 Remove the drive bay cover FIGURE 7 2 Hold the bracket handle on the disk drive open Slide the replacement disk drive into the drive slot Gently push the drive until the locking handle engages Close the locking handle completely using gentle downward pressure Replace the drive bay cover Log in to the server and as root activate the replacement hard disk drive cfgadm c configure ap_id where ap_id is the attachment point ID for the hard disk drive that you just install
81. ations 5 2 System Status Panel Netra CT 810 Server 5 3 System Status Panel Netra CT 410 Server 5 3 Power and Okay to Remove LEDs 5 3 Power and FaultLEDs 5 4 Connectors on the CPU Front Transition Card Netra CT 410 Server 5 18 Connectors on the CPU Rear Transition Card Netra CT 810 Server 5 19 Connectors on the CPU Rear Transition Card Netra CT 410 Server 5 19 Cards Within a Netra CT 810 Server 8 3 Cards Within a Netra CT 410 Server Diskfull Version 8 4 Cards Within a Netra CT 410 Server Diskless Version 8 5 Loosening the Ejection Lever Captive Screws 8 11 xi xii n GURE 6 5 mn GURE 6 6 m GURE 6 7 n GURE 6 8 n GURE 6 9 m GURE 6 10 m GURE 6 11 n GURE 6 12 n GURE 6 13 n GURE 6 15 n GURE 6 16 nm GURE 6 17 m GURE 6 18 m GURE 6 19 mn GURE 6 20 m GURE 6 21 mn GURE 6 22 n GURE 6 23 mn GURE 6 24 m GURE 7 1 nm GURE 7 2 m GURE 7 3 m GURE 8 1 n GURE 8 2 nm GURE 8 3 m GURE 8 4 Unlocking the Ejection Levers 8 12 LEDs on the System Status Panel Netra CT 810 Server 8 13 LEDs on the System Status Panel Netra CT 410 Server 8 13 Aligning the Card with the Card Cage Cutouts 8 16 Tightening the Ejection Lever Captive Screws 8 17 Connectors for the Single Wide 6U Alarm Card 8 23 Connectors for the Double Wide 3U Alarm Card 8 24 Connectors on the Host CPU Card 8 25
82. ave a terminal hookup to your server and your CPU is functioning normally you should go through a graceful hardware power down for your server For a graceful hardware power down you would press the system power button for less than four seconds This will start the orderly power down sequence in a manner that no persistent OS data structures are corrupted In the orderly power down applications in service may be abnormally terminated and no further services will be invoked by the CPU If you do not have a terminal hookup to your server and your CPU is not functioning normally you will not be able to go through a graceful hardware power down you will have to go through an ungraceful hardware power down instead For an ungraceful hardware power down you would press the system power button for more than four seconds This will immediately shut the system down without making any attempts to keep the persistent OS data structures from being corrupted A graceful software power down is a normal power down using a terminal connected to your server where you would log onto the server as root then execute a software command to bring the server down safely a For hardware power down instructions go to Section 2 2 1 To Perform a Hardware Power Off on page 2 6 a For software power down instructions go to Section 2 2 2 To Perform a Software Power Off on page 2 7 To Perform a Hardware Power Off In preparation for bringing down
83. ble Completely power off the Netra CT server Refer to Section 2 2 Powering Off the Server on page 2 6 for those instructions You must push the purple power supply unit locking mechanism into the unlocked position before you can remove the server Disconnect the power cable s from the appropriate connectors For rear access models disconnect the power cable s from the connectors at the rear of the chassis for front access models disconnect the power cable s from the connectors at the front of the chassis Keep the following in mind when disconnecting power cables m A Netra CT 810 server has two power supply units so you must disconnect two power cables when removing a Netra CT 810 server a A Netra CT 410 server has one power supply unit so you must disconnect one power cable when removing a Netra CT 810 server FIGURE 9 1 shows sample server configurations You do not have to disconnect the power cables from any connectors other than the ones supplying power to the server that you want to remove doing so will power off other servers in the chassis 9 2 Netra CT Server Service Manual s October 2002 Chassis Netra ct 410 server AC DC power source A Power supply unit AC DC power Netra ct 410 server source B Power supply unit AC DC power Netra ct 810 server source A Power supply unit AC DC power Power supply unit source B
84. cable from the cable clips along the top inside the chassis Replacing a Front Access DC Cable Carefully reach into the chassis from the front and plug one end of the front access cable to the top of the power distribution unit inside the chassis Insert the other end of the front access DC cable through the holes at the top of the chassis FIGURE 10 11 Hook the front access DC cable to the cable clips along the top inside of the chassis Tighten the two captive screws to secure the cable to the chassis FIGURE 10 11 Chapter 10 Removing and Replacing Cold Swappable Subassemblies 10 15 5 Perform all the necessary procedures to reinsert the server that you removed to access the failed front access DC cable including all system power up procedures Refer to Section 9 1 2 Installing a Server on page 9 9 for those instructions 6 Connect the DC input power cable to the DC connectors at the front of the chassis FIGURE 10 10 10 5 10 5 1 Power Supply Dnit This section describes how to remove and replace a cold swappable power supply unit A cold swappable power supply unit would be either a single remaining power supply unit in the Netra CT 810 server or the only power supply unit in the Netra CT 410 server Note If you are replacing one power supply unit in a Netra CT 810 server and the second power supply unit is still up and running you can replace the failed power supply unit with
85. cards in the diskless Netra CT 410 server Log into the Netra CT server Refer to Section 5 2 1 Logging In to the Netra CT Server on page 5 3 then return to this procedure 3 Perform any necessary card specific software commands 6 8 Netra CT Server Service Manual s October 2002 m If you are removing an alarm card from the server you should make a record of the settings that you have for the current alarm card so that you can use them on the replacement alarm card Refer to the Netra CT Server System Administration Manual for instructions on displaying the settings that you have on the current alarm card Make a record of those settings m For any other card there may be certain card specific software commands that you might have to perform before removing that hot swappable card Refer to the documentation that you received with the card for any card specific procedures before proceeding with this procedure 4 Determine the hot swap state for the slot that holds the card you are about to remove To determine the current hot swap state for the slots in your server as root enter prtconf v P The output is similar to the following note that the following output is for a Netra CT 810 server the output is similar for the Netra CT 410 server cphsc instance 0 System properties name instance value full Driver properties value enab value enab value enab value
86. connect PCI Specification for industrial and or embedded applications requiring a more robust mechanical form factor than F field replaceable unit FRU front access front transition card full hot swap hot swap 6 M midplane desktop PCI CompactPCI is supported by the PCI Industrial Computer Manufacturers Group PICMG a consortium that uses PCI for embedded applications From a service point of view the smallest irreducible elements of a server such as the Netra CT server Examples of FRUs are disk drives I O cards and power supplies Note that a server with all of its cards and other components is not a FRU However an empty server is The model of the Netra CT server that is configured so that all of the cables come out from the front of the chassis Used only for the CPU in the front access model of the Netra CT 410 server The CPU front transition card allows for CPU cabling from the front of the chassis One of the hot swap methods In the full hot swap model both the hardware and the software connection process are performed automatically See hot swap basic hot swap Implies the ability to remove and replace cards from and in a running server See full hot swap basic hot swap The functional equivalent of a backplane The midplane is secured to the back of the server The CPU card I O cards and storage devices plug into the midplane from the front and the rear transition cards plug i
87. connected configured unknown c0 rmt 0 unavailable connected unconfigured unknown In the sample feedback above the attachment point ID for the DVD drive is c0 dsk c0t6d0 shown as CD ROM under the Type column 7 10 Netra CT Server Service Manual s October 2002 m If you have a DAT drive installed in your server you should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition c0 scsi bus connected configured unknown c0 dsk c0t0d0d disk connected configured unknown c0 dsk c0t6d0 unavailable connected unconfigured unknown c0 rmt 0 tape connected configured unknown In the sample feedback above the attachment point ID for the DAT drive is c0 rmt 0 shown as tape under the Type column 4 Deactivate the removeable media drive As root enter cfgadm c unconfigure ap_id where ap_id is the attachment point ID for the removeable media drive that you want to remove For example to deactivate the DVD drive using the feedback given above as root enter cfgadm c unconfigure c0 dsk c0t6d0 Note that the attachment point ID would be different for the DAT drive 5 Verify that the removeable media drive has been deactivated As root enter cfgadm a c0 You should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition c0 scsi bus connected configured unknown c0 dsk c0t0g0 disk connected configured unknown c0 dsk c0t6d0 unavailable connected u
88. ctivate the DAT drive cfgadm c configure c0 rmt 0 Enter the cfgadm a c0 command a second time to verify that the DAT drive was activated You can also use the removeable media module RMM LEDs on the system status panel to verify that the removeable media drive has been activated The Okay to Remove LED on the system status panel for the removeable media drive should go OFF indicating that the removeable media drive has been activated 8 Start the Volume Manager daemon As root enter etc init d volmgt start Chapter 7 Removing and Replacing Hard Disk Drives and Removeable Media 7 15 7 16 Netra CT Server Service Manual s October 2002 CHAPTER 8 Removing and Replacing Hot Swappable Subassemblies Caution If you are just powering on your Netra CT server do not remove or install any components in the system until you have verified that the system is completely powered up Refer to Section 2 1 1 Verifying Full Power Up on page 2 5 for more information Note When removing a hot swappable component allow several seconds before inserting it or another component in that slot Rapidly removing and inserting any hot swappable component might panic or hang the system This chapter specifies procedures for the installation removal and replacement of hot swappable Netra CT server subassemblies It is organized as follows m Section 8 1 System Status Panel on page 8 2 m Sectio
89. d underneath a lt slot autoconfig gt line then that slot is set to basic hot swap Go to Step 14 on page 6 19 to manually connect the card Netra CT Server Service Manual October 2002 14 Identify the attachment point ID that corresponds to the slot where you inserted the card As root enter cfgadm For a Netra CT 810 server you should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition AL 8 mcd fhs connected configured ok CPU bridge fhs connected configured ok 10 2 stpcipci fhs connected configured ok TO 3 unknown empty unconfigured unknown 10 4 unknown disconnected unconfigured unknown TO 5 unknown empty unconfigured unknown 10 6 unknown empty unconfigured unknown LOS unknown empty unconfigured unknown For a Netra CT 410 server you should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition AL 1 mcd fhs connected configured ok CPU bridge fhs connected configured ok TO 2 unknown isconnected unconfigured unknown 10 4 unknown disconnected unconfigured unknown TO 5 stpcipci fhs connected configured ok The attachment point ID is shown in the first column of the readout for example the attachment point ID for slot 4 in a Netra CT 810 server would be 10 4 Note that the information for the card installed in slot 4 in the example feedback shows it as unknown Type disconnected Receptacle unconfigured Occupant and unknown C
90. d 8 38 Removing and Replacing Hard Disk Drives and Removeable Media 9 1 7 1 7 2 Hard Disk Drive 9 2 7 1 1 Removing a Hard Disk Drive 9 3 7 1 2 Installing a Hard Disk Drive 9 8 DVD or DAT Drive Netra CT 810 Server Only 9 9 7 2 1 Removing a DVD or DAT Drive 9 10 7 2 2 Installing a DVD or DAT Drive 9 13 Removing and Replacing Hot Swappable Subassemblies 10 1 Contents v 8 1 System Status Panel 10 2 8 1 1 Removing the System Status Panel 10 2 8 1 2 Replacing the System Status Panel 10 4 8 2 System Controller Board 10 6 8 2 1 Removing the System Controller Board 10 6 8 2 2 Replacing the System Controller Board 10 8 8 3 Air Filters 10 10 8 3 1 Removing the Air Filters 10 10 8 3 2 Replacing the Air Filters 10 12 8 4 Power Supply Unit AC or DC 10 13 8 4 1 Removing a Hot Swappable Power Supply Unit 10 13 8 4 2 Replacing a Hot Swappable Power Supply Unit 10 16 8 5 Fan Tray 10 17 8 5 1 Removing a Fan Tray 10 17 8 5 2 Replacing a Fan Tray 10 21 Part IV Replacing Cold Swappable FRUs 9 Removing and Replacing the Servers 12 1 9 1 Servers 12 1 9 1 1 Removing a Server 12 2 9 1 2 Installing a Server 12 9 10 Removing and Replacing Cold Swappable Subassemblies 13 1 10 1 Hard Disk Drive 13 1 10 1 1 Removing a Hard Disk Drive 13 2 10 1 2 Replacing a Hard Disk Drive 13 4 10 2 Power Distribution Unit DC Models Only 13 4 10 2 1 Removing the Power Distribution Unit 13 5 10 2 2 Replacing the Power Distribution Unit 13 10 vi Ne
91. d Host CPU RTC Slot 1 Slot2 Front I O card O RTC Slot 2 Slot 3 Front I O card I O RTC Slot 3 Slot 4 Front I O card I O RTC Slot 4 Slot 5 Front I O card I O RTC Slot 5 Slot 6 Front I O card I O RTC Slot 6 Slot 7 Front I O card I O RTC Slot 7 Slot 8 Alarm card Alarm RTC Slot 8 FIGURE 6 16 Locating the Host CPU Rear Transition Card in the Rear Access Model of a Netra CT 810 Server Top View Front of chassis Midplane Rear of chassis Double wide 3U alarm card Hard disk drive Host CPU card slot 3 I O card slot 4 I O card slot 5 Host CPU RTC I O RTC I O RTC FIGURE 6 17 Locating the Host CPU Rear Transition Card in the Rear Access Model of a Netra CT 410 Server Top View 4 Unplug any cables attached to the host CPU rear transition card 5 Using a No 2 Phillips screwdriver loosen the two captive screws inside the card s ejection levers one on top and one on the bottom FIGURE 6 4 6 Press out on the ejection levers to unseat the card 7 Slide the card out of the slot and place it on the electrostatic discharge mat Netra CT Server Service Manual October 2002 6 3 1 2 Installing a Host CPU Rear Transition Card 1 Attach the antistatic wrist strap Refer to Section 1 2 Attaching the Antistatic Wrist Strap on page 1 2 2 Get the replacement host CPU rear transition card from the ship kit 3 Keeping the host CPU rear transition card vertical slide the card into the
92. derneath a lt slot autoconfig gt line then that slot is set to full hot swap a Ifyou see value disabled underneath a lt slot autoconfig gt line then that slot is set to basic hot swap Netra CT Server Service Manual s October 2002 5 2 3 2 Enabling Basic Hot Swap on I O Slots All of the I O slots in the Netra CT server are set to full hot swap by default You can disable full hot swap on one or more I O slots bringing those slots to a basic hot swap state That means that if an I O card becomes faulty and needs replacing you must manually deactivate the I O slot using the cfgadm utility before you can remove the card and then manually reactivate the I O slot after replacing the card If you want to disable full hot swap on one or more I O slots bringing those slots to a basic hot swap state as root enter cfgadm x disable_autoconfig ap_id Note Whenever you reboot or power your server on and off the hot swap states revert back to the default full hot swap state for all I O slots If you want one or more I O slots set to the basic hot swap setting you must manually reset the I O slots after rebooting or powering your server on and off Deactivating a Hot Swappable FRU To deactivate an I O card in a basic hot swap state as root enter cfgadm c unconfigure ap_id where ap_id is the attachment point ID For example to deactivate an I O card in slot 4 as root enter cfgadm c unconfigure
93. e 9 9 for those instructions Once the system is powered up go to the system status panel and verify that the power distribution unit LEDs are in the appropriate states 10 10 Netra CT Server Service Manual s October 2002 FIGURE 10 3 shows the locations of the power distribution unit LEDs on the Netra CT 810 server and FIGURE 10 4 shows the locations of the power distribution unit LEDs on the Netra CT 410 server A power distribution unit is functioning properly if a power supply is inserted and the green Power LED for the PDU is ON 10 3 10 3 1 AC Power Entry Unit AC Models Only The AC power entry unit provides power to all of the servers in the chassis so you have to power off all of the servers in the chassis in order to remove or install an AC power entry unit Note that you do not have to remove any of the AC power supply units to remove or install the AC power entry unit The part number for the AC power entry unit is F510 5148 Removing the AC Power Entry Unit Power off all of the Netra CT servers in the chassis Refer to Section 2 2 Powering Off the Server on page 2 6 for those instructions Unplug all AC cables from the AC connectors at the rear of the chassis FIGURE 10 9 shows the locations of the AC connectors at the rear of the chassis Chapter 10 Removing and Replacing Cold Swappable Subassemblies 10 11 10 3 2 Captive screws AC c
94. e ports after you ve replaced the server Note that you do not have to unplug any cables connected to cards installed in the rear of the chassis 6 Unplug all cables from the cards installed in the front of the server 7 Remove all the components from the server You will reinstall them in the replacement server later on Remove the components using the instructions in the following sections whether you have a front access or a rear access model Section 7 2 1 Removing a DVD or DAT Drive on page 7 10 Netra CT 810 server Section 8 1 1 Removing the System Status Panel on page 8 2 Section 8 2 1 Removing the System Controller Board on page 8 6 Section 8 3 1 Removing the Air Filters on page 8 10 Section 8 5 1 Removing a Fan Tray on page 8 17 Section 6 1 2 1 Removing a Main Card on page 6 8 Section 10 1 1 Removing a Hard Disk Drive on page 10 2 Section 10 5 1 Removing a Cold Swappable Power Supply Unit on page 10 16 Remove the following additional components if you have a front access model Section 10 4 1 Removing the Front Access DC Cable on page 10 13 Section 6 2 1 Removing a Host CPU Front Transition Card on page 6 26 front access models Netra CT Server Service Manual s October 2002 8 Using a No 2 Phillips screwdriver loosen the captive screws that secure the server to the chassis m If you are removing a Netra CT 810 server loosen the four blac
95. e that the first card has been fully deactivated Hot swapping more than one card at the same time may lead to unpredictable results In some situations it could several minutes for the card to completely deactivate Note If the server is set to the default full hot swap mode unlocking the ejection levers automatically starts the cfgadm unconfigure operation If you decide that you do not want to remove the card you must wait until the LEDs are in the correct state as shown in Step 12 completely unseat the card reseat it then lock the ejection levers again in order to start the cfgadm configure operation Simply locking the ejection levers after unlocking them will not start the driver attachment process When it is safe to remove the card disconnect any cables connected to the card Press outward on the two ejection levers on the card to unseat the card from the card cage Carefully slide the card out of the slot and place it on the electrostatic discharge mat If you are hot swapping an alarm card you may notice one thing that is unique to the alarm card If you enter the c gadm command after you have removed the alarm card you will see disconnected under the Receptacle column For all other cards after you have removed the card you should see see empty under the Receptacle column Perform any additional card specific hardware procedures if necessary For example you may want to remove the PMC s from a faulty satel
96. ead Chapter 3 before performing the procedures in this chapter 7 1 7 1 7 2 Hard Disk Drive This section tells you how to remove and replace an internal hard disk drive An internal hard disk drive is one that fits in a bay within a server It is distinguished from an external hard disk drive which is attached by a cable that connects to an I O card in the server A hard disk drive is a hot swappable component only if the hard disk drive is not being used by the server For example if a hard disk drive is being used as the primary boot drive then that hard disk drive is not hot swappable unless disk management software is used to mirror the boot drive to a second hard disk drive installed in the server For that reason a hard disk drive in a Netra CT 410 server is a hot swappable disk drive only if the Netra CT 410 server is running on the Solaris operating environment over the network and not off of the hard disk drive In addition there are two separate SCSI chains in the Netra CT 810 server for the SCSI devices m The upper hard disk drive HDD 0 and the removeable media device are both on the first SCSI chain c0 Any external SCSI devices attached to the SCSI port on the CPU front or rear transition card would also be on the first SCSI chain m The lower hard disk drive HDD 1 is the only SCSI device on the second SCSI chain c1 and should be used as the boot drive The remove and replace instructions for hot swapp
97. ear Transition Card Sets in a Netra CT 410 Server Top View Netra CT Server Service Manual October 2002 6 3 2 2 6 3 2 3 I O Rear Transition Card Set The I O rear transition card set consists of two separate cards m The front I O card front m The I O rear transition card rear The front I O card contains the ASICs for the associated I O card and is installed from the front of the server however no cables are connected to the front I O card The I O rear transition card extends the ports for a particular I O card to the rear of the server The I O rear transition card and the front I O card must be installed in the same slot at the front of the server in order for the I O rear transition card to work For example if you install an I O rear transition card in I O slot 3 at the rear of a Netra CT 810 server you must also install the accompanying front I O card in I O slot 3 at the front of the server When one of the two cards fails you may not be able to determine which of the two cards has failed Because of this you may want to replace both the front I O card and the I O rear transition card FIGURE 6 20 and FIGURE 6 21 give graphical representations of how the front I O cards should align with the I O rear transition cards RTCs Note that if you are facing the front of the server the I O slots read from left to right whereas they read from right to left if you are facing the rear of the server Removing and Insta
98. ear transition card without going through those procedures might panic or hang your system After you have removed the alarm card from the front of the Netra CT server go to the rear of the server and locate the alarm rear transition card 6 38 Netra CT Server Service Manual s October 2002 FIGURE 6 22 shows the slot available for the alarm rear transition card in a Netra CT 810 server and FIGURE 6 23 shows the slot available for the alarm rear transition card in a Netra CT 410 server Front of Midplane chassis Rear of Hard disk drives Hard disk drives chassis Slot 1 Host CPU card Host CPU RTC Slot 1 Slot 2 1 O card I O RTC Slot 2 Slot 3 I O card I O RTC Slot 3 Slot 4 I O card I O RTC Slot 4 Slot 5 W O card I O RTC Slot 5 Slot 6 I O card I O RTC Slot 6 Slot 7 I O card I O RTC Slot 7 Slot 8 Alarm card Alarm RTC Slot 8 FIGURE 6 22 Supported Location for the Alarm Rear Transition Card in a Netra CT 810 Server Top View oe Midplane eee Slot 1 6U or 3U alarm card Alarm RTC ee Slot 2 I O card I O RTC Slot 3 Host CPU card Host CPU RTC Slot 4 I O card I O RTC Slot 5 I O card I O RTC FIGURE 6 23 Supported Location for the Alarm Rear Transition Card in a Netra CT 410 Server Top View 4 Unplug any cables attached to the alarm rear transition card if necessary Chapter 6 Removing and Replacing Hot Swappable Cards 6 39 6 3 3 2 Using a No 2 Ph
99. ection A 3 CPU Rear Transition Card on page A 10 Section A 4 Alarm Card 6U Single Wide on page A 15 Section A 5 Alarm Card 3U Double Wide on page A 19 Section A 6 Alarm Rear Transition Card on page A 23 CPUCard A 1 FIGURE A 1 shows the locations of the connectors on the CPU card Ethernet A port TTY A port Connectors on the CPU Card FIGURE A 1 Netra CT Server Service Manual October 2002 A 2 A 1 1 Ethernet A Port The twisted pair Ethernet connector is an R J45 connector The controller auto negotiates to either 10BASE T or 100 BASE T 1 EEEE FIGURE A 2 RJ 45 Ethernet Connector Diagram Ethernet Connector Pinouts CPU Card J2301 TABLE A 1 Pin No Description 1 TXD 2 TXD 3 RXD 4 4T_D3P 5 4T_D3P 6 RXD 7 4T_D4P 8 4T_D4P Appendix A Connector Pinouts A 3 A 1 2 TTY A Port This port is connected logically to serial port A It is intended to be used only for serial output to a terminal Caution Serial port A is also connected through the rear cPCI connectors No mechanism is provided to disable simultaneous input from the front panel and the rear CPCI connectors Attempts to input data from both ports will place the board in an unknown state 7 G DCD GENN 8 H NC ai 6 F RTS 4 D GND
100. ectors TABLE A 8 TTY A and B Port Pinouts CPU RTC Pin No Signal Name DCD RXD TXD DTR GND DSR RTS CTS RI eo oo NOAA RA OO Ne A 12 Netra CT Server Service Manual October 2002 A 3 3 Ethernet A and B Ports The Ethernet A and B ports on the CPU RTC are RJ 45 connectors for 10 100 1 8 FIGURE A 11 RJ 45 Ethernet Connector Diagram TABLE A 9 Ethernet A and B Connector Pinouts CPU RTC Pin No Description 1 TXD TXD RXD Not used Not used RXD Not used o N A a A Q N Not used Appendix A Connector Pinouts A 13 A 3 4 SCSI VHDC The SCSI port on the CPU RTC is a 68 pin CHAMP very high density connector VHDC A VHDC to SCSI 3 cable is available through Sun if necessary part number 530 2453 xx X3832A TABLE A 10 SCSI Port Pinouts CPU RTC Pin No Signal Pin No Signal Pin No Signal 1 GND 24 GND 47 DATA 7 2 PRES_L 25 GND 48 PL_L 3 GND 26 GND 49 PRES_L 4 GND 27 GND 50 GND 5 GND 28 GND 51 TERM PWR 6 GND 29 GND 52 TERM PWR 7 GND 30 GND 53 GND 8 GND 31 GND 54 GND 9 GND 32 GND 55 ATN_L 10 GND 33 GND 56 GND 11 GND 34 GND 57 BSY_L 12 GND 35 DATA 12 58 ACK_L 13 GND 36 DATA 13 59 RST_L 14 GND 37 DATA 14 60 MSG_L 15 GND 38 DATA 15 61 DEL_L 16 GND 39 PH_L 62 CD_L 17 TERM PWR 40 DATA 0 63 REQ_L 18 TERM PWR 41 DATA 1 64 IO_L 19 GND 42 DATA 2 65 DATA 8 20 GND 43 DATA 3 6
101. ed For example to activate the upper hard disk drive HDD 0 as root enter cfgadm c configure c0 dsk c0t0d0 7 8 Netra CT Server Service Manual s October 2002 9 Verify that the hard disk drive has been activated As root enter cfgadm a c0 You should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition c0 scsi bus connected configured unknown c0 dsk c0t0dg0 disk connected configured unknown c0 dsk c0t6d0 CD ROM connected configured unknown 10 11 Note that in the sample feedback above the Type column for the upper hard disk drive c0 dsk c0t0 0 is now disk and the Occupant column now shows it as configured You can also use the hard disk drive HDD LEDs on the system status panel to verify that the hard disk drive has been activated FIGURE 7 1 The Okay to Remove LED on the system status panel for the hard disk drive should go OFF indicating that the hard disk drive has been activated If your hard disk s are under the control of RAID software perform the necessary steps to bring the disks online Perform any other necessary software procedures on the hard disk drive to bring it online including mounting the partitions and creating filesystems V2 DVD or DAT Drive Netra CT 810 Server Only This section tells you how to replace a DVD or Digital Audio Tape DAT drive ina Netra CT 810 server DVD and DAT drives are referred to as r
102. eer 4 20 Netra CT Server Service Manual s October 2002 4 7 5 4 7 6 Failures Subsequent to Power On Symptom Cannot connect successfully to a TTY serial port there are no POST messages and unable to send keyboard input Action Check the TTY cable for proper setup If you do not see any output after connecting the TTY terminal to the CPU transition card remove it and connect it to the COM port of the CPU card and try again Troubleshooting During POST OBP and During Boot Process This section describes certain possible problems encountered while running POST and OBP and during the boot process Symptom POST error message displays cannot establish network service Action This might be a hardware address problem Add or check the media access control MAC address to the server and the IP address at the server Chapter 4 Troubleshooting the System 4 21 AN 4 7 7 4 22 Symptom POST detects Ecache error and a message similar to the one below is displayed S TATUS T 5 M Ac EST USPECT U5201 and U52 FAILED emory Addr w I ESSAG E Mem Addr line tion Ecache 02 compare error addr 00000000 0000000 exp 00000000 00000000 obs 88888888 88888888 0 This might be a mounting issue with the CPU Mylar film socket or heatsink which could have occurred during transportation or due to severe vibration Contact Sun s Enterprise Serv
103. ely power off the Netra CT server push the purple power supply unit locking mechanism s up into the unlocked f position FIGURE 2 1 Note You must unlock the locking mechanism on both power supply unit s on the Netra CT 810 server in order to completely power off that server The green power LED s on the power supply unit s should go off unlit indicating that the system is now completely powered off Netra CT Server Service Manual s October 2002 CHAPTER 3 Handling Cards and Assemblies This chapter gives instructions on how to safely handle the CompactPCI cards and assemblies This chapter is divided into the following sections m Section 3 1 Handling CompactPCI Cards on page 3 1 m Section 3 2 Handling Assemblies on page 3 2 Consult the Netra CT Server Safety and Compliance Manual for safety information prior to performing the procedures in this chapter 3 1 gt gt Handling CompactPCI Cards Each Netra CT server in a chassis has a CompactPCI bus All of the cards in a server the CPU card alarm card and I O cards are CompactPCI cards Caution The system is sensitive to static electricity To prevent damage to the assembly always connect an antistatic wrist strap between you and the system Caution Do not flex the CompactPCI cards the surface mounted components can break if the card is bent To minimize the amount of card flexing observe the following precau
104. emoveable media drives The removeable media drives are hot swappable components Note that internal removeable media drives are not available for the Netra CT 410 server Following are the SCSI IDs for the devices used in the removeable media module m DVD SCSI ID 6 m DAT SCSI ID 5 Chapter 7 Removing and Replacing Hard Disk Drives and Removeable Media 7 9 a If you are removing and replacing a faulty removeable media drive in the server first to go Section 7 2 1 Removing a DVD or DAT Drive on page 7 10 then go to Section 7 2 2 Installing a DVD or DAT Drive on page 7 13 a If you are installing a new removeable media drive in the server go to Section 7 2 2 Installing a DVD or DAT Drive on page 7 13 7 2 1 Removing a DVD or DAT Drive 1 Log in to the server and kill the Volume Manager daemon As root enter etc init d volmgt stop 2 If you are removing a DAT drive enter the following command to rebuild the device tree devfsadm i st This command is not necessary if you are removing a DVD drive 3 Get the attachment point ID for the removeable media drive installed in your server As root enter cfgadm a c0 m If you have a DVD drive installed in your server you should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition c0 scsi bus connected configured unknown c0 dsk c0t0d0d disk connected configured unknown c0 dsk c0t6d0 CD ROM
105. en you have a rear access model FIGURE 1 2 The DC or AC connectors are at the rear of the chassis for the rear access model Front access model Rear access model DC connectors Filler panels FIGURE 1 2 Front Access and Rear Access Models Chapter 1 Preparing for FRU Installation and Replacement 1 3 1 4 Determining If You Have AC or DC Powered Servers and Chassis All of the Netra CT servers installed in a chassis must be either AC or DC do not mix AC and DC powered servers in the same chassis Even though there are no differences in most of the components in the AC and DC powered servers such as fans boards and drives the differences in the power supplies and the power connectors restrict you from mixing AC and DC powered servers in the same chassis The label located between the two silver screws at the base of the each power supply unit tells you whether the servers in the chassis are all AC or DC powered FIGURE 1 3 Netra ct 810 server olele el elelee e FIGURE 1 3 Locating the Power Supply Units in the Netra CT Servers 1 4 Netra CT Server Service Man
106. enab value enab value enab value enab type int items 1 value 00000000 name default hotswap mode name AL 8 autoconfig led name TO autoconfig led name TO 6 autoconfig led name TO 5 autoconfig led name TO 4 autoconfig led name TO 3 autoconfig led name TO 2 autoconfig led name CPU autoconfig value enab led name hot swap mode value full type string type string type string type string type string type string type string type string type string it type string items 1 items 1 dev non items 1 dev non items 1 dev non items 1 dev non items 1 dev non items 1 dev non items 1 dev non items 1 dev non ms 1 dev non Chapter 6 Removing and Replacing Hot Swappable Cards 6 9 a Ifyou see value basic underneath the de ault hotswap mode line then all of the slots in the Netra CT server have been set to basic hot swap You should see value disabled for every slot in the system in this situation Go to Step 5 on page 6 10 to manually disconnect the card before removing it a Ifyou see value full underneath the default hot swap mode line then at least one of the slots in the Netra CT server has been set to full hot swap You must look at the entries for individual slots to determine if the
107. er tighten the screw on the removeable media module to secure it to the server 4 Remove the antistatic wrist strap 5 Log in to the server and as root activate the replacement removeable media drive cfgadm c configure c0 6 If you installed a DAT drive into your server enter the following command to rebuild the device tree devfsadm i st This command is not necessary if you installed a DVD drive into your server 7 Verify that the removeable media drive has been activated As root enter cfgadm a c0 a If you installed a DVD drive in your server you should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition c0 scsi bus connected configured unknown c0 dsk c0t0g0 disk connected configured unknown c0 dsk c0t6d0 CD ROM connected configured unknown c0 rmt 0 unavailable connected unconfigured unknown Chapter 7 Removing and Replacing Hard Disk Drives and Removeable Media 7 13 Locate the line with the attachment point c0 dsk c0t6d0 listed in the Ap_Id column Verify that the following entries appear for the DVD drive that you just installed c0 dsk c0t6d0 CD ROM connected configured unknown a If you see CD ROM in the Type column and configured in the Occupant column then the DVD drive was activated Go to Step 8 a If you see unavailable instead of CD ROM in the Type column and unconfigured instead of configured in the Occupant column then the DVD
108. er D 2 DC Power Requirements D 2 Environmental Specifications D 3 Netra CT Server Service Manual October 2002 Preface The Netra CT Server Service Manual contains procedures for the removal and replacement of the field replaceable units FRUs in a Netra CT server The intended reader of this manual is a service provider or experienced system administrator who has experience installing hardware systems and components and has used the Solaris operating environment The reader should be comfortable with LAN fundamentals and with networking in general Before performing the procedures described in this book you should have completed the installation and setup of the Netra CT server as described in the Netra CT Server Installation Guide Safety and Compliance All Netra CT servers are shipped with the Netra CT Server Safety and Compliance Manual which specifies the environmental and electrical safety requirements for the product and contains compliance certification for various countries xvii xviii How This Book Is Organized Part I Preparing for Service Chapter 1 describes the procedures you need to perform before installing removing or replacing field replaceable units FRUs in a Netra CT server Chapter 2 gives the hardware and software procedures for powering the Netra CT server on and off Chapter 3 provides instructions for handling the cPCI cards and assemblies correctly Part II Tro
109. er supply unit until it clicks into place 8 12 Netra CT Server Service Manual s October 2002 8 4 8 4 1 Power Supply Unit AC or DC The second power supply unit in a Netra CT 810 server is hot swappable as described in Section 1 5 FRU Categories on page 1 7 The remaining power supply unit in a Netra CT 810 server and the lone power supply unit in a Netra CT 410 server are cold swappable If you are replacing a hot swappable power supply unit then follow the instructions in this section if you are replacing a cold swappable power supply unit then go to Section 10 5 Power Supply Unit on page 10 16 Note that your Netra CT 810 server will continue to operate normally with only one power supply unit however you will not have complete redundancy for the power supplies until you replace the failed power supply unit The instructions for removing and replacing power supply unit is the same regardless of whether they are AC or DC power supply units The part number for the AC power supply unit is F300 1543 The part number for the DC power supply unit is F300 1535 Removing a Hot Swappable Power Supply Unit Attach the antistatic wrist strap Refer to Section 1 2 Attaching the Antistatic Wrist Strap on page 1 2 Determine the state of the power supply unit that you want to remove You may have to get troubleshooting information from the LEDs on the power supply unit itself to determine its state
110. erating Short term less than 96 Operating consecutive hrs Relative humidity Operating noncondensing Nonoperating Altitude Operating Nonoperating Minimum to Maximum Range 5 C to 45 C 23 F to 113 F 40 C to 70 C 38 F to 158 F 5 C to 55 C 23 F to 131 F 5 to 93 RH 93 RH max 0 ft to 13 123 ft 0m to 4000m 0 ft to 39 370 ft 0m to 12 000m Declared noise emissions in accordance with ISO 9296 Chassis w two Netra CT 810 servers Chassis w four Netra CT 410 servers Sound power LWAd Operating 6 7 B 1B 10 dB Idle 6 7 B Sound power LWAd Operating 7 1B 1B 10 dB Idle 7 1 B Appendix D System Specifications D 3 D 4 Netra CT Server Service Manual s October 2002 Glossary Knowledge of the following terms and acronyms is useful in the administration of the Netra CT server A alarm card B basic hot swap C CompactPCI A card that occupies a slot in the Netra CT server The alarm card responds to events such as I O card failures or excessive heat Software that resides on the card can take action in response to such events One of the hot swap methods In the basic hot swap model the hardware connection process can be performed automatically by the hardware while the software connection process requires operator assistance See hot swap full hot swap A standard for computer boards and buses CompactPCI is adapted from the Peripheral Component Inter
111. erver TABLE 11 3 lists the FRUs for the Netra CT 810 server TABLE 11 3 FRUs for the Netra CT 810 Server U N N e 10 10 11 11 FRU Hard disk drive 36GB Host CPU card 650 MHz 1GB RAM Host CPU card 650 MHz 2GB RAM 6U I O cards 6U satellite CPU cards Alarm card 6U single wide Netra CT 810 server and midplane System status panel Netra CT 810 server System controller board Fan trays Netra CT 810 server Main and power supply unit air filters DC power supply unit AC power supply unit Removable media module DVD Removable media module DAT 11 6 Netra CT Server Service Manual October 2002 Part Number F540 4689 X5244A F501 6403 F501 6416 Varies depending on the I O card Contact your local Sun service representative for more information Varies depending on the satellite CPU card Contact your local Sun service representative for more information F501 6171 X7226A F540 5025 F540 5010 X7231A F501 6118 X7232A F540 4928 X7229A X7221A F300 1535 X7193A F300 1543 X7194A F540 4684 F540 4409 Netra CT 810 Server 7 FIGURE 11 3 Illustrated Parts Breakdown 11 7 Illustrated Parts Breakdown Chapter 11 11 4 11 8 Netra CT 410 Server Diskfull TABLE 11 4 lists the FRUs for the diskfull Netra CT 410 server TABLE 11 4 FRUs for the Netra CT 410 Server Diskfull U N N e ON OA i 11 11 FRU Hard disk drive 36
112. erver Service Manual s October 2002 CODE EXAMPLE 4 1 I O I O I O I O I O I O prtdiag Output for a Netra CT 810 Server Continued 3 Yes 4 Yes 5 Yes 6 Yes 7 Yes 8 Yes on on on en en off off off off off off CompactPCI IO Slot Properties auto config disabled Board Type Unknown Devices pci pcild08e 1000 SUNW hme SUNW isptwo CompactPCI IO Slot Properties auto config disabled Board Type Unknown Devices pel pcild08e 1000 SUNW hme SUNW isptwo CompactPCI IO Slot Properties auto config disabled Board Type Unknown Devices pel pcild08e 1000 SUNW hme SUNW isptwo CompactPCI IO Slot Properties auto config disabled CompactPCI IO Slot Properties auto config disabled Board Type Unknown Devices pel pcild08e 1000 SUNW gfe pcild08e 1000 SUNW gfe pcild08e 1000 SUNW gfe pcild08e 1000 SUNW gfe pcill76 608 CompactPCI IO Slot Properties Chapter 4 Troubleshooting the System 4 9 CODE EXAMPLE 4 1 PDU PDU PSU PSU FAN FA HDD HDD RM System Board PROM revision 1 Yes 2 Yes 1 Yes 2 Yes H Yes 2 Yes 0 Yes 1 Yes Yes OBP 3 14 1 2000 04 28 12 56 en en en en en en en en en off off on on on prtdiag Output for a Netra CT 810 Server Continued auto config disabled Board Type Alarm Card Devices pel ebus ethernet Power Distribution Unit Power Dist
113. essages in this appendix are written to the var adm messages file on your system TABLE C 1 Netra CT Server Error Messages Error Message scsb Error Messages Alarm and Slot presence state bits do not match SCSB Should NOT remove SCB while cPCI Slot is in RESET with a possible bad board scsb 0 Slot Now out of Reset scsb 0 ALERT Lost HEALTHY on Slot Occupant Offline scsb 0 ALERT Lost HEALTHY on Slot Occupant Online scsb 0 Bad non friendly Board in Slot Taking it Offline scsb 0 Could not Update s LEDs scsb 0 Could not Blink s LEDs scsb 0 hsc_board_healthy No Slot Info scsb 0 hsc_enum_intr No Last Board Insertion Info scsb 0 hsc_restore Cannot reset disconnected slot scsb0 I2C TRANSFER Failed scsb0 Error Reading Healthy Registers scsb 0 scsb_reset_slot error reading Reset regs scsb 0 no HEALTHY signal on slot scsb 0 Reset Not Asserted on Healthy Failed slot scsb 0 slot Occupant configured Regained HEALTHY scsb 0 slot Occupant Unconfigured Regained HEALTHY Page Number page C 3 page C 3 page C 3 page C 4 page C 4 page C 5 page C 5 page C 6 page C 6 page C 7 page C 7 page C 8 C 1 TABLEC 1 Netra CT Server Error Messages Continued Error Message Page Number scsb 0 Successfully Downgraded to Basic Hotswap Mode scsb 0 Successfully Upgraded to Full Hotswap Mode Anticipated Hardware Failure Interrupt Level 4 Not se
114. ests 5 25 Netra CT System Hot Swap Modes 7 1 CompactPCI Board Slot LED States and Meanings 8 21 FRUs for the DC Chassis 15 2 FRUs for the AC Chassis 15 4 FRUs for the Netra CT 810 Server 15 6 FRUs for the Netra CT 410 Server Diskfull 15 8 FRUs for the Netra CT 410 Server Diskless 15 10 Ethernet Connector Pinouts CPU Card J2301 A 3 TTY A Connector Pinouts A 4 Parallel Port Pinouts CPU FTC for the Netra CT 410 Server A 7 Ethernet B Connector Pinouts CPU FTC for the Netra CT 410 Server A 8 TTY B Port Pinouts CPU FTC for the Netra CT 410 Server A 9 XV xvi TABLE A 7 TABLE A 8 TABLE A 9 TABLE A 11 TABLE A 12 TABLE A 13 TABLE A 14 TABLE A 15 TABLE A 16 TABLE A 17 TABLE A 18 TABLE A 19 TABLE A 20 TABLE A 21 TABLE D 1 TABLE D 2 TABLE D 3 TABLE D 4 TABLE D 5 Parallel Port Pinouts CPU RTC A 11 TTY A and B Port Pinouts CPU RTC A 12 Ethernet A and B Connector Pinouts CPU RTC A 13 Alarm Port Pinouts A 16 Ethernet Ports 1 and 2 Pinouts A 17 COM Port 1 Pinouts A 18 COM Port 2 Pinouts A 18 Ethernet Ports 1 and 2 Pinouts A 20 COM Port 1 Pinouts A 21 COM Port 2 Pinouts A 21 Alarm Port Pinouts A 22 Ethernet Ports 1 and 2 Pinouts A 24 COM Ports 1 and 2 Connector Pinouts Alarm Rear Transition Card A 25 Alarm Port Pinouts A 26 Netra CT Server Chassis Physical Specifications D 1 Physical Specifications Netra CT 810 Server D 2 Physical Specifications Netra CT 410 Serv
115. ff CompactPCI IO Slot Properties auto config disabled Board Type Unknown Chapter 4 Troubleshooting the System 4 11 CODE EXAMPLE 4 2 prtdiag Output for a Netra CT 410 Server Continued Devices pel pcild8e 1000 SUNW gfe pcild8e 1000 SUNW gfe pcild8e 1000 SUNW gfe pcild8e 1000 SUNW gfe PDU 1 Yes on off Power Distribution Unit PSU 1 Yes on off Power Supply Unit condition ok temperature ok ps fan ok supply on FAN 1 Yes on off Fan Tray condition ok fan speed low FAN 2 Yes on off Fan Tray condition ok fan speed low HDD 0 Yes on off Hard Disk Drive condition ok System Board PROM revision OBP 3 14 1 2000 04 28 12 56 4 3 Troubleshooting the System Using the SunVTS Test Suite SunVTS is a validation test suite that is provided as a supplement to the Solaris operating environment The individual tests can stress a device system or resource so as to detect and pinpoint specific hardware and software failures and provide users with informational messages to resolve any problems found For more information on the SunVTS test suite including instructions for running SunVTS tests specific to the Netra CT server refer to the Computer Systems Release Notes Supplement for Sun Hardware document or the SunVTS documentation on the Solaris on Sun Hardware Answerbook both included with your Solaris operating environment 4 12 Netra CT Server Service Manual s October 2002 4 4
116. for more information 2 6U satellite CPU cards Varies depending on the satellite CPU card Contact your local Sun service representative for more information 3 Host CPU card 650 MHz 1GB RAM F501 6403 3 Host CPU card 650 MHz 2GB RAM F501 6416 4 Netra CT 410 server and midplane F540 5390 diskless 5 System controller board F501 6118 X7232A 6 Fan trays Netra CT 410 server F540 4931 X7228A 7 System status panel Netra CT 410 server F540 5011 X7230A 8 Host CPU front transition card Netra CT F501 5624 410 server front access models only 9 Main and power supply air filters X7221A 10 DC power supply unit F300 1535 X7193A 10 AC power supply unit F300 1543 X7194A Host CPU front termination board rear F501 5619 access models only 11 10 Netra CT Server Service Manual s October 2002 FIGURE 11 5 Illustrated Parts Breakdown Diskless Netra CT 410 Server Chapter 11 Illustrated Parts Breakdown 11 11 11 12 Netra CT Server Service Manual s October 2002 PART V Appendixes Glossary and Index Connector Pinouts Connecting a Terminal Console to the Server Error Messages System Specifications Appendix A Appendix B Appendix C Appendix D APPENDIX A Connector Pinouts This appendix gives the connector pinouts for the following Netra CT server cards Section A 1 CPU Card on page A 2 Section A 2 CPU Front Transition Card Netra CT 410 Server on page A 5 S
117. g the feedback from the previous step you would enter unmount mnt 7 4 Netra CT Server Service Manual s October 2002 4 Deactivate the hard disk drive As root enter cfgadm c unconfigure ap_id where ap_id is the attachment point ID for the hard disk drive that you want to remove For example to deactivate the upper hard disk drive HDD 0 as root enter cfgadm c unconfigure c0 dsk c0t0d0 5 Determine if you are trying to remove the boot drive or a normal data drive from the system m If you are trying to remove the boot drive go to Step 6 m If you are trying to remove a normal data drive as root enter cfgadm x remove_device ap_id where ap_id is the attachment point ID for the hard disk drive that you want to remove For example for the upper hard disk drive HDD 0 as root enter cfgadm x remove_device c0 dsk c0t0d0 6 Verify that the hard disk drive has been deactivated As root enter cfgadm a c0 You should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition c0 scsi bus connected configured unknown c0 dsk c0t0g0 unavailable connected unconfigured unknown c0 dsk c0t6d0 CD ROM connected configured unknown Chapter 7 Removing and Replacing Hard Disk Drives and Removeable Media 7 5 Note that in the sample feedback above the Type column for the upper hard disk drive c0 dsk c0tE0 0 is now unavailable and the
118. h the antistatic wrist strap Refer to Section 1 2 Attaching the Antistatic Wrist Strap on page 1 2 Locate the card slot where you will be installing the card FIGURE 6 1 shows the locations of these cards in the Netra CT 810 server FIGURE 6 2 shows the locations of these cards in the diskfull Netra CT 410 server and FIGURE 6 3 shows the locations of these cards in the diskless Netra CT 410 server Determine if you are installing a card in the front access model or the rear access model of the Netra CT server m If you are installing a card in the front access model of the Netra CT server go to Step 4 m If you are installing a card in the rear access model of the Netra CT server install the rear transition card first using the instructions in Section 6 3 3 2 Installing an Alarm Rear Transition Card on page 6 40 Once you ve completed those instructions return here Remove the slot filler panel if necessary The slot filler panel is secured to the card cage using two screws one at the top of the filler panel the other at the bottom Store the slot filler panel in a safe place you may have to use it again if you have to remove a card for an extended period of time Get the replacement card from the ship kit Chapter 6 Removing and Replacing Hot Swappable Cards 6 15 6 16 If you are installing a new alarm card remove the blue protective film from the front of the alarm card if necessary
119. he system status panel The location of the system status panel in the Netra CT 810 server and Netra CT 410 server is illustrated in FIGURE 2 2 System status panels Netra CT 410 servers System status panel Netra CT 810 server FIGURE 2 2 System Status Panel Locations Chapter 2 Powering the Server Off and On 2 3 2 4 3 Locate the system power button on the system status panel and press the system power button to power on the server EIGURE 2 3 shows the system power button location for the Netra CT 810 server and EIGURE 2 4 shows the system power button location for the Netra CT 410 server System power System power LED button gt lt lt Netra CT810 FIGURE 2 3 System Power Button and System Power LED Locations Netra CT 810 Server System power LED System power button FIGURE 2 4 System Power Button and System Power LED Locations Netra CT 410 Server Verify that the system power LED on the system status panel is on indicating that the system is completely powered on FIGURE 2 3 shows the system power LED location for the Netra CT 810 server and FIGURE 2 4 shows the system power LED location for the Netra CT 410 server Verify that the green power 2 LED on the power supplies are on indicating that they are powered on and functioning properly Netra CT Server Service Manual October 2002 Polk 6 Connect to the console and boot
120. ial installation removal and replacement of cold swappable Netra CT server subassemblies It is divided into the following sections Section 10 1 Hard Disk Drive on page 10 1 Section 10 2 Power Distribution Unit DC Models Only on page 10 4 Section 10 3 AC Power Entry Unit AC Models Only on page 10 11 Section 10 4 Front Access DC Cable Front Access DC Models Only on page 10 13 m Section 10 5 Power Supply Unit on page 10 16 Consult the Netra CT Server Safety and Compliance Manual for safety information prior to performing the procedures in this chapter Note Read Chapter 3 before performing the procedures in this chapter 10 1 Hard Disk Drive This section tells you how to remove and replace an internal hard disk drive An internal hard disk drive is one that fits in a bay within a server It is distinguished from an external hard disk drive which is attached by a cable that connects to an I O card in the server Though the Netra CT 410 server has one disk bay and the Netra CT 810 server has two the procedures for removal and replacement of a disk are the same for both types of servers 10 1 10 1 1 A hard disk drive is a cold swappable component if it is being used by the server For example if a hard disk drive is being used as the primary boot drive then that hard disk drive is a cold swappable component unless disk management software is used to mirror the boot drive to a
121. ices Solution Center Caution Any attempt to disassemble or replace the aforementioned devices will void the warranty OpenBoot PROM On Board Diagnostics There are several OBP variables specific to the Netra CT server such as a pcia probe list Probes the bus that runs the first ethernet port front connection and standard I O devices by default 1 2 a pcib probe list Probes the bus that runs the second ethernet port rear connection by default 1 2 3 m cpci probe list Probes the bus that runs connections to all cPCI slots in the ct400 or ct800 by default 0 1 2 3 4 5 6 7 8 9 a b c d e f The following section describes the OBP on board diagnostics To execute the OBP on board diagnostics the system must be at the ok prompt The OBP on board diagnostics are listed as follows watch clock watch net and watch net all probe scsi test alias name device path all Netra CT Server Service Manual October 2002 4 7 7 1 4 7 7 2 watch clock The watch clock command reads a register in the NVRAM TOD chip and displays the result as a seconds counter During normal operation the seconds counter repeatedly increments from 0 to 59 until interrupted by pressing any key on the PS 2 keyboard The following identifies the watch clock output message ok watch clock Watching the seconds register of the real time clock chip It should be ticking once a second Type any key to stop 49 ok
122. ifications TABLE D 1 Netra CT Server Chassis Physical Specifications U S Metric Width 17 5 inches 444 5 mm Depth DC model Default configuration with rackmount brackets 15 8 inches 400 mm extended With rackmount brackets flush against the bottom of 13 8 inches 350 mm the chassis Depth AC model Default configuration with rackmount brackets 18 3 inches 465 mm extended With rackmount brackets flush against the bottom of 16 3 inches 415 mm the chassis Height 21 inches 533 6 mm Weight empty 74 lbs 33 6 kg Weight fully loaded 150 lbs 68 kg TABLE D 2 Physical Specifications Netra CT 810 Server Measure U S Width 8 6 inches Depth DC model 15 inches Depth AC model 15 4 inches Height 20 2 inches Weight fully loaded 38 Ibs Metric 217 5 mm 378 3 mm 391 3 mm 512 7 mm 17 2 kg TABLE D 3 Physical Specifications Netra CT 410 Server Measure English Metric Width 4 3 inches 108 mm Depth DC model 14 9 inches 378 7 mm Depth AC model 15 4 inches 391 7 mm Height 20 2 inches 512 7 mm Weight fully loaded 22 lbs 10 kg D 2 D 2 Electrical Specifications TABLE D 4 DC Power Requirements Electrical Element Requirement Voltage nominal 48 VDC 60VDC Input current maximum 14 A Max input surge current 17 A Netra CT Server Service Manual October 2002 D 3 Environmental Specifications TABLE D 5 Environmental Specifications Type Location Temperature Operating Nonop
123. ile the amber Okay to Remove LED was ON for an I O slot Action Enable basic hot swap on all the I O slots in the server using the instructions in Chapter 5 Once basic hot swap is enabled on all I O slots remove the system controller board from the server scsb0 I2C TRANSFER Failed scsb0 Error Reading Healthy Registers scsb 0 scsb_reset_slot error reading Reset regs Netra CT Server Service Manual October 2002 Cause An error occured when the scsb driver received the retry command from the system controller board Action Retry If the error persists the system controller board is damaged and should be replaced Refer to Section 8 2 System Controller Board on page 8 6 for those instructions scsb 0 no HEALTHY signal on slot Cause You tried to connect or configure a hot swappable I O card that was not reporting itself HEALTHY The card has failed or was not inserted properly Action Remove the I O card from the server and reinsert it making sure the card is completely and properly inserted into the server If the error message repeats then the card has failed Replace the I O card using the instructions in Chapter 6 scsb 0 Reset Not Asserted on Healthy Failed slot Appendix C Error Messages C 7 C 8 Cause You rebooted the system with a failed board While the board is not reporting itself HEALTHY the OpenBoot PROM has taken it out of reset and probed it anyway Action The boa
124. illips screwdriver loosen the two captive screws inside the card s ejection levers one on top and one on the bottom Unlock the ejection levers on the card Press outward on the two ejection levers on the card to unseat the card from the card cage Slide the card out of the slot and place it on the electrostatic discharge mat Secure blank filler panels over the empty I O slot if necessary If you are not going to replace the alarm card and alarm rear transition card right away you must install blank filler panels over the openings to ensure proper airflow in the system The slot filler panels are secured to the card cage using two screws one at the top of the filler panel the other at the bottom Installing an Alarm Rear Transition Card Attach the antistatic wrist strap Refer to Section 1 2 Attaching the Antistatic Wrist Strap on page 1 2 Remove the slot filler panel if necessary FIGURE 6 22 shows the slot available for the alarm rear transition card in a Netra CT 810 server and FIGURE 6 23 shows the slot available for the alarm rear transition card in a Netra CT 410 server The slot filler panel is secured to the card cage using two screws one at the top of the filler panel the other at the bottom Get the replacement alarm rear transition card from the ship kit Remove the blue protective film from the front of the alarm rear transition card Caution You must remove the blue p
125. in the card cage the two ejection levers should flip inward and the teeth in the ejection levers should fit smoothly in the rectangular cutouts in the bottom and top plates Lock the ejection levers The method you use to lock the ejection levers varies depending on the model of the ejection lever used on the card Refer to the documentation that came with the I O card for instructions on locking the ejection levers Using a No 2 Phillips screwdriver tighten the two captive screws inside the card s ejection levers one on top and one on the bottom Tighten the screws to a torque of 0 28 N m 2 5 in lb Plug all appropriate cables into the rear transition card Tighten the screws on the cable to a torque of 0 23 N m 2 in lb Refer to the documentation that you received with the card for more information Go to the front of the server and install the satellite CPU or I O card in the Netra CT server Refer to Section 6 1 2 2 Inserting a Main Card on page 6 15 for those instructions Chapter 6 Removing and Replacing Hot Swappable Cards 6 37 6 3 3 6 3 3 1 A Alarm Rear Transition Card The alarm rear transition card for the Netra CT 810 server consists of two separate cards m The alarm card m The alarm rear transition card When one of the two cards fails you may not be able to determine which of the two cards has failed Because of this you may want to replace both the alarm card and the alarm re
126. ing through those procedures might panic or hang your system After you have removed the satellite CPU or I O card from the front of the Netra CT server go to the rear of the server and locate the rear transition card FIGURE 6 20 shows the slots available for the rear transition cards in a Netra CT 810 server and FIGURE 6 21 shows the slots available for the rear transition cards in a Netra CT 410 server Unplug any cables attached to the rear transition card if necessary Using a No 2 Phillips screwdriver loosen the two captive screws inside the rear transition card s ejection levers one on top and one on the bottom FIGURE 6 4 Unlock the ejection levers Press outward on the two ejection levers on the card to unseat the card from the card cage Carefully slide the rear transition card out of the slot and place it on the electrostatic discharge mat Perform any additional card specific hardware procedures if necessary For example you may want to remove the PIM s from a faulty satellite CPU or I O card and install it on the replacement card later on Refer to the documentation that you received with your card for more information Secure blank filler panels over the empty I O slots if necessary If you are not going to replace the cards right away you must install blank filler panels over the openings to ensure proper airflow in the system The slot filler panels are secured to the card cage us
127. ing two screws one at the top of the filler panel the other at the bottom Netra CT Server Service Manual October 2002 10 Installing a Satellite CPU or I O Rear Transition Card Attach the antistatic wrist strap Refer to Section 1 2 Attaching the Antistatic Wrist Strap on page 1 2 Remove the slot filler panel if necessary FIGURE 6 20 shows the slots available for the rear transition cards in a Netra CT 810 server and FIGURE 6 21 shows the slots available for the rear transition cards in a Netra CT 410 server The slot filler panel is secured to the card cage using two screws one at the top of the filler panel the other at the bottom Get the replacement rear transition card from the ship kit Perform any card specific hardware procedures if necessary For example if you removed the PIM s from a faulty satellite CPU or I O card then you will want to install the PIM s into the replacement satellite CPU or I O card at this time Refer to the documentation that you received with your satellite CPU or I O card for more information Verify that the ejection levers are unlocked You will not be able to install the card properly if the ejection levers are locked Keeping the card vertical slide the rear transition card in between the two guides into the slot FIGURE 6 18 The teeth in the handle of the card must align with the square cutouts in the I O slot When the card is completely seated
128. ingle wide 6U alarm card FIGURE 6 10 Double wide 3U alarm card FIGURE 6 11 m Host CPU card2 FIGURE 6 12 For the connectors on the satellite CPU and I O cards refer to the documentation that you received with those cards Refer to Appendix A for connector pinouts for each card if necessary 1 FIGURE 6 10 shows the connectors for a single wide 6U alarm card installed in a Netra CT 810 server The location of a single wide 6U alarm card installed in a diskless Netra CT 410 server is different but the connectors are the same 2 The only cables that should be connected to the host CPU card would be a cable connected to the TTY A port for the front access model of the Netra CT 410 server and the Ethernet cable connected to the Ethernet A port only for front access Netra CT servers All other models of servers should use the TTY A and Ethernet A ports on the host CPU front or rear transition card Netra CT Server Service Manual October 2002 Alarm Ethernet 1 Ethernet 2 COM 2 COM 1 5 cy v wi N a O7 6 23 Wide 6U Alarm Card Chapter 6 Removing and Replacing Hot Swappable Cards FIGURE 6 10 Connectors for the Single Ethernet 1 Ethernet 2 COM 2 COM 1 FIGURE 6 11 Connectors for the Double Wide 3U Alarm Card 6 24 Netra CT Server Service Manual s October 2002 Ethernet A port TT
129. insert remove ap_id ap_id enable_slot ap_id ap_id disable_slot ap_id ap_id enable_autoconfig ap_id ap_id disable_autoconfig ap_id ap_id led fault power active attn mode on off blink ap_id ap_id You can also view the man page for the cfgadm utility by entering man cfgadm at the prompt Netra CT Server Service Manual s October 2002 5 2 3 52 321 Basic and Full Hot Swap cfgadm Commands The Netra CT servers are set to full hot swap by default Full hot swap on an I O slot means that you do not have to manually deactivate or activate the I O card when replacing it in the server those processes are handled automatically m To determine the current hot swap state for all of the I O slots in your Netra CT server go to Determining the Current Hot Swap State on page 5 5 m To change the default settings for one or more I O slots in your Netra CT server to basic hot swap go to Enabling Basic Hot Swap on I O Slots on page 5 7 m To change the settings for one or more I O slots in your Netra CT server back to full hot swap go to Enabling Full Hot Swap on I O Slots on page 5 8 Determining the Current Hot Swap State To determine the current hot swap state for the I O slots as root enter prtconf v P Chapter 5 Hot Swap Software Commands 5 5 5 6 For a Netra CT 810 server the output is similar to the following cphsc instance 0 System properties name
130. instance type int items 1 value 00000000 name default hotswap mode type string items 1 value full Driver properties name AL 8 autoconfig type string items l dev non value enabled name TO autoconfig7 type string items 1 dev non value enabled name 10 6 autoconfig type string items 1 dev non value enabled name 10 5 autoconfig type string items 1 dev non value enabled name IO 4 autoconfig7 type string items l dev non value enabled name TO 3 autoconfig7 type string items l dev non value enabled name IO 2 autoconfig type string items l dev non value enabled name CPU autoconfig type string items l dev non value enabled name hotswap mode type string items l dev non value full a Ifyou see value basic underneath the de ault hotswap mode line then all of the I O slots in the Netra CT server have been set to basic hot swap You should see value disabled for every I O slot in the system in this situation a Ifyou see value full underneath the default hot swap mode line then at least one of the I O slots in the Netra CT server has been set to full hot swap You must look at the entries for individual I O slots to determine if they have been set to basic or full hot swap mode in this situation a Ifyou see value enabled un
131. instructions on unlocking the card FIGURE 6 5 Unlocking the Ejection Levers 6 12 Netra CT Server Service Manual s October 2002 11 12 Locate the LEDs on the system status panel for the card that you want to remove The system status panel on each server has LEDs that show the status of the card installed in each set of the slots in that particular server FIGURE 6 6 shows the LEDs on the Netra CT 810 server and FIGURE 6 7 shows the LEDs on the Netra CT 410 server FIGURE 6 7 LEDs on the System Status Panel Netra CT 410 Server Determine if you can remove the card safely at this time You can remove the card only if all of these LEDs are in the following states m Amber Okay to Remove LED on the system status panel is on m Green Power LED on the system status panel is off m Blue Hot Swap LED on the board is on For more information on all the states and meanings of the system status panel LEDs refer to Troubleshooting the System Using the System Status Panel on page 4 2 Caution Do not remove a card unless all of the LEDs are in the proper states If you remove a card when any of the LEDs are not in the proper state it may lead to unpredictable results It may take several seconds or minutes for the LEDs to transition to the proper states Chapter 6 Removing and Replacing Hot Swappable Cards 6 13 6 14 13 14 15 16 17 Caution Do not attempt to hot swap any other cards until you se
132. is Handbook for Sun Peripherals shipped in AnswerBook2 form available in printed form as an at cost option m AnswerBook online documentation for the Solaris software environment m Other software documentation that you received with your system Typographic Conventions Typeface or Symbol AaBbCc123 AaBbCc123 AaBbCc123 Meaning The names of commands files and directories on screen computer output What you type when contrasted with on screen computer output Book titles new words or terms words to be emphasized Command line variable replace with a real name or value Examples Edit your login file Use 1s a to list all files o You have mail su Password Read Chapter 6 in the User s Guide These are called class options You must be superuser to do this To delete a file type rm filename Preface xix Shell Prompts Shell Prompt C shell machine_name C shell superuser machine_name Bourne shell and Korn shell S Bourne shell and Korn shell superuser Related Documentation The Netra CT server documentation is listed in the following table Title Part Number Netra CT Server Start Here 816 2479 Netra CT Server Product Overview 816 2480 Netra CT Server Installation Guide 816 2481 Netra CT Server Service Manual 816 2482 Netra CT Server System Administration Guide 816 2483 Netra CT Server Safety and Compliance Manual 816 2484 Netra CT Server Product
133. ition card Tighten the screws on the cable to a torque of 0 23 N m 2 in lb FIGURE 6 15 shows the connectors on the host CPU front transition card for the Netra CT 410 server Note that the TTY A port is located on the host CPU card itself COM port for the Netra CT 410 server Chapter 6 Removing and Replacing Hot Swappable Cards 6 27 FIGURE 6 15 Connectors on the Host CPU Front Transition Card Netra CT 410 Server 7 After you have replaced the host CPU front transition card get the replacement host CPU card from the ship kit 8 Go to the front of the server and install the host CPU card Refer to Section 6 1 2 2 Inserting a Main Card on page 6 15 for those instructions 6 3 6 28 Rear Transition Cards Note The rear transition cards are only hot swappable as long as the accompanying main card has been removed first This section gives procedures for the installation removal and replacement of the following hot swappable cards for rear access models of the Netra CT 410 server and Netra CT 810 server m Section 6 3 1 Host CPU Rear Transition Card on page 6 29 m Section 6 3 2 Satellite CPU or I O Rear Transition Card on page 6 33 m Section 6 3 3 Alarm Rear Transition Card on page 6 38 Netra CT Server Service Manual October 2002 6 3 1 6 3 1 1 Host CPU Rear Transition Card This section tells how to remove and replace a host CPU rear transition card This c
134. ix B Running the cfgadm Utility For all c gadm commands you must know the attachment point ID for the I O slot that you will be working on To list the attachment point IDs for the I O slots in a server log into the server and as root enter the following command fem ss For a Netra CT 810 server you should get feedback similar to the following Type Receptacle Occupant Condition mcd fhs connected configured ok bridge fhs connected configured ok stpcipci fhs connected configured ok unknown empty unconfigured unknown stpcipci fhs connected configured ok unknown disconnected unconfigured ok unknown empty unconfigured unknown unknown empty unconfigured unknown Chapter 5 Hot Swap Software Commands 5 3 Ap_Id AL 1 CPU EO 2 10 4 10 5 For a Netra CT 410 server you should get feedback similar to the following Type Receptacle Occupant Condition mcd fhs connected configured ok bridge fhs connected configured ok unknown disconnected unconfigured unknown stpcipci fhs connected configured ok stpcipci fhs connected configured ok The attachment point ID is shown in the first column of the readout for example the attachment point ID for I O slot 2 in a Netra CT 810 server would be 10 2 To view the online help for c gadm as root enter cfgadm h pci You should get the following feedback 5 4 C PCI hotplug specific commands connect disconnect configure unconfigure
135. k captives screws at the top of the server and the three black captive screws at the bottom of the server FIGURE 9 2 a If you are removing a Netra CT 410 server loosen the two black captive screws at the top of the server and the two black captive screws at the bottom of the server FIGURE 9 3 FIGURE 9 2 Loosening the Screws at the Top and Bottom of a Netra CT 810 Server Chapter 9 Removing and Replacing the Servers 9 5 FIGURE 9 3 Loosening the Screws at the Top and Bottom of a Netra CT 410 Server 9 Grasp the server handle and slowly pull the server out of the chassis until the purple server bar at the top of the server is visible 9 6 Netra CT Server Service Manual s October 2002 10 With your right hand grasp the purple bar at the top of the server and completely pull the server out of the chassis using the server handle and the bar FIGURE 9 4 shows how to remove a Netra CT 810 server from the chassis and FIGURE 9 5 shows how to remove a Netra CT 410 server from the chassis FIGURE 9 4 Removing or Inserting a Netra CT 810 Server Chapter 9 Removing and Replacing the Servers 9 7 FIGURE 9 5 Removing or Inserting a Netra CT 410 Server 11 Set the server aside on a flat surface 12 Secure a blank filler panel over the emp
136. lite CPU or I O card and install it on the replacement card later on Refer to the documentation that you received with your card for more information Secure a blank filler panel over the empty I O slots if necessary If you are not going to replace the card right away you must install a blank filler panel over the opening to ensure proper airflow in the system The slot filler panel is secured to the card cage using two screws one at the top of the filler panel the other at the bottom Netra CT Server Service Manual October 2002 6 1 2 2 18 Determine if you are removing a card from a front access or rear access model server m If you are removing a card from a front access model of the Netra CT server you do not have to remove any additional hardware unless you are removing the host CPU front transition card from the Netra CT 410 server in that case go to Section 6 2 Front Transition Card on page 6 25 a If you are removing a card from a rear access model of the Netra CT server you must also remove the rear transition card Go to Section 6 3 3 1 Removing an Alarm Rear Transition Card on page 6 38 Inserting a Main Card Caution When inserting a number of cards to different slots in the system insert the cards one at a time and wait until each card is fully configured in the system If you insert multiple cards in rapid succession and at the same time you may panic or hang the system Attac
137. lling Satellite CPU or I O Rear Transition Card Sets m If you are removing and replacing faulty cards in the server first to go Removing a Satellite CPU or I O Rear Transition Card on page 6 35 then go to Installing a Satellite CPU or I O Rear Transition Card on page 6 37 m If you are installing new cards in the server go to Installing a Satellite CPU or I O Rear Transition Card on page 6 37 Removing a Satellite CPU or I O Rear Transition Card Attach the antistatic wrist strap Refer to Section 1 2 Attaching the Antistatic Wrist Strap on page 1 2 2 Locate the card slot that holds the satellite CPU or I O card m FIGURE 6 20 shows the satellite CPU or I O card slots in a Netra CT 810 server m FIGURE 6 21 shows the satellite CPU or I O card slots in a Netra CT 410 server Chapter 6 Removing and Replacing Hot Swappable Cards 6 35 6 36 10 11 Remove the satellite CPU or I O card from the front of the Netra CT server Refer to Section 6 1 2 1 Removing a Main Card on page 6 8 for those instructions then return here Caution Do not proceed with these instructions unless you have removed the satellite CPU or I O card from the front of the server using those instructions If the I O slot holding the satellite CPU or I O card is set to basic hot swap you will have to manually deactivate the I O slot that holds the satellite CPU or I O card Removing the rear transition card without go
138. location of the locking mechanisms for the power supply unit on a Netra CT 810 server Verify that the power supply unit you just installed is functioning properly FIGURE 8 12 shows the location of the power supply unit LEDs PSU on the system status panel on the Netra CT 810 server The amber LEDs e on the system status panel for both power supply units in the Netra CT 810 server should go ON This tells you that you have two functioning redundant power supply units in the server and either of them is now hot swappable 8 16 Netra CT Server Service Manual s October 2002 8 9 8 5 1 Fan Tray This section describes you how to remove and replace a fan tray in both the Netra CT 810 server and the Netra CT 410 server If the temperature rises above 158 F 70 C the CPU card sends out a warning that the system is overheating If the temperature rises above 167 F 75 C then the system shuts down automatically Note that the temperatures above are not ambient air temperatures but rather the CPU temperatures that are monitored by a thermistor located under the heatsink on the host CPU card If one fan tray fails you must replace the failed fan tray as soon as possible Even though the system can run on one fan tray if the temperature rises a single fan tray may not be able to cool the system properly Removing a Fan Tray Go to the front of the system and use the system status panel to determine if a fan
139. logo Sun AnswerBook2 docs sun com Netra et Solaris sont des marques de fabrique ou des marques d pos es de Sun Microsystems Inc aux Etats Unis et dans d autres pays Toutes les marques SPARC sont utilis es sous licence et sont des marques de fabrique ou des marques d pos es de SPARC International Inc aux Etats Unis et dans d autres pays Les produits protant les marques SPARC sont bas s sur une architecture d velopp e par Sun Microsystems Inc L interface d utilisation graphique OPEN LOOK et Sun a t d velopp e par Sun Microsystems Inc pour ses utilisateurs et licenci s Sun reconnait les efforts de pionniers de Xerox pour la recherche et le d veloppment du concept des interfaces d utilisation visuelle ou graphique pour l industrie de l informatique Sun d tient une license non exclusive do Xerox sur l interface d utilisation graphique Xerox cette licence couvrant galement les licenci es de Sun qui mettent en place l interface d utilisation graphique OPEN LOOK et qui en outre se conforment aux licences crites de Sun LA DOCUMENTATION EST FOURNIE EN L TAT ET TOUTES AUTRES CONDITIONS DECLARATIONS ET GARANTIES EXPRESSES OU TACITES SONT FORMELLEMENT EXCLUES DANS LA MESURE AUTORISEE PAR LA LOI APPLICABLE Y COMPRIS NOTAMMENT TOUTE GARANTIE IMPLICITE RELATIVE A LA QUALITE MARCHANDE A L APTITUDE A UNE UTILISATION PARTICULIERE OU A L ABSENCE DE CONTREFA ON ga Adobe PostScript Part I Contents Prep
140. move Power and Okay to Remove Power and Okay to Remove Power and Fault Power and Fault Power and Fault Power and Fault Power and Fault Power and Okay to Remove Component Alarm card installed in slot 1 I O card or satellite CPU card installed in slot 2 Host CPU card installed in slot 3 I O cards or satellite CPU cards installed in slot 4 and 5 Hard disk drive System controller board behind the system status panel Upper fan tray behind the system status panel Lower fan tray behind the system status panel Host CPU front transition card or host CPU front termination board Power distribution unit behind the server Power supply m TABLE 4 3 gives the LED states and meanings for any CompactPCI boards installed in a slot in the Netra CT 810 server or Netra CT 410 server m TABLE 4 4 gives the LED states and meanings for any component other than a CompactPCI board that has the green Power and amber Okay to Remove LEDs m TABLE 4 5 gives the LED states and meanings for any component other than a CompactPCI board that has the green Power and amber Fault LEDs Note Do not use the information in TABLE 4 4 to troubleshoot a power supply unit in a server that has only one power supply unit a Netra CT 410 server or a Netra CT 810 server with only one power supply To troubleshoot the power supply in a single power supply system use the LEDs on the power supply itself Refer to Section 4 6
141. mple the attachment point ID for slot 4 in a Netra CT 810 server would be 10 4 Disconnect the card with the cfgadm 1m utility cfgadm c unconfigure ap_id cfgadm c disconnect ap_id where ap_id is the attachment point ID For example to deactivate the card in slot 4 as root enter cfgadm c unconfigure IO 4 cfgadm c disconnect IO 4 If you are hot swapping an alarm card reset the alarm card before removing it Refer to the Netra CT Server System Administration Manual for more information Attach the antistatic wrist strap Refer to Section 1 2 Attaching the Antistatic Wrist Strap on page 1 2 Using a No 2 Phillips screwdriver loosen the two captive screws inside the card s ejection levers one on top and one on the bottom FIGURE 6 4 FIGURE 6 4 Loosening the Ejection Lever Captive Screws Chapter 6 Removing and Replacing Hot Swappable Cards 6 11 10 Unlock the ejection levers Caution Only unlock the ejection levers at this point do not unseat the card until the LEDs on the system status panel are in the proper state There are several different models of locking ejection levers so the method you would use to unlock the ejection levers will vary depending on the model of the ejection lever used on the card for example one model uses red tabs at the top and bottom to unlock the card FIGURE 6 5 Refer to the documentation that came with the card for
142. n 8 2 System Controller Board on page 8 6 m Section 8 3 Air Filters on page 8 10 m Section 8 4 Power Supply Unit AC or DC on page 8 13 m Section 8 5 Fan Tray on page 8 17 Consult the Netra CT Server Safety and Compliance Manual for safety information prior to performing the procedures in this chapter Note Read Chapter 3 before performing the procedures in this chapter 8 1 8 1 System Status Panel This section tells you how to remove and replace a system status panel The instructions provided here apply to the removal and replacement of the system status panel from both a Netra CT 410 server and a Netra CT 810 server 8 1 1 Removing the System Status Panel 1 Attach the antistatic wrist strap Refer to Section 1 2 Attaching the Antistatic Wrist Strap on page 1 2 2 Go to the front of the Netra CT server and locate the system status panel The location of the system status panel in the Netra CT 810 server and Netra CT 410 server is illustrated in FIGURE 8 1 System status panels Netra CT 410 servers System status panel Netra CT 810 server FIGURE 8 1 System Status Panel Locations 8 2 Netra CT Server Service Manual s October 2002 Using a No 2 Phillips screwdriver loosen the two captive screws that hold the system status panel in place FIGURE 8 2 shows the location of the captive screws on the Netra CT 810 se
143. n the Netra CT 810 server and FIGURE 8 16 shows the locations of the fan tray LEDs on the Netra CT 410 server A fan tray is functioning properly if the amber Fault LED om on the system status panel is OFF and the green Power LED is ON Chapter 8 Removing and Replacing Hot Swappable Subassemblies 8 21 8 22 Netra CT Server Service Manual s October 2002 pant IV Replacing Cold Swappable FRUs Removing and Replacing the Servers Chapter 9 Removing and Replacing Cold Swappable Subassemblies Chapter 10 CHAPTER 9 Removing and Replacing the Servers This chapter specifies procedures for the installation removal and replacement of the Netra CT 810 server and Netra CT 410 server The server and the midplane are considered a single FRU Consult the Netra CT Server Safety and Compliance Manual for safety information prior to performing the procedures in this chapter Note Read Chapter 3 before performing the procedures in this chapter 9 1 Servers You can power down and remove one server without affecting the other servers in the chassis m Section 9 1 1 Removing a Server on page 9 2 m Section 9 1 2 Installing a Server on page 9 9 9 1 SEL Removing a Server The instructions in this section cover both of these situations m Removing a failed server m Removing a functioning server so that you can access a component behind the server such as a power distribution unit or a front access ca
144. n tray Upper fan tray Fan 2 Fan 1 FIGURE 8 17 Locating the Fan Trays in a Netra CT 810 Server FIGURE 8 18 Locating the Fan Trays in a Netra CT 410 Server Upper fan tray Lower fan tray Fan 1 Fan 2 8 19 Chapter 8 Removing and Replacing Hot Swappable Subassemblies 5 Remove the fan tray from the system a If you are removing a fan tray from a Netra CT 810 server squeeze on the tabs on the sides of the fan tray handle to disengage it from the server FIGURE 8 19 m If you are removing a fan tray from a Netra CT 410 server pull on the fan tray handle to disengage it from the server FIGURE 8 20 FIGURE 8 20 Removing a Fan Tray from a Netra CT 410 Server 8 20 Netra CT Server Service Manual s October 2002 8 5 2 Replacing a Fan Tray 1 Insert the fan tray into the system a If you are installing a fan tray into a Netra CT 810 server press the fan tray into place until the fan tray clicks into place FIGURE 8 19 a If you are installing a fan tray into a Netra CT 410 server make sure the handle on the fan tray is on the right and press the fan tray handle to lock the fan tray into place FIGURE 8 20 2 Install the system status panel on the system Refer to Section 8 1 2 Replacing the System Status Panel on page 8 4 for those instructions 3 Verify that the fan tray LEDs are lit properly FIGURE 8 15 shows the locations of the fan tray LEDs o
145. nconfigured unknown c0 rmt 0 unavailable connected unconfigured unknown Chapter 7 Removing and Replacing Hard Disk Drives and Removeable Media 7 11 7 12 The entry under the Type column for the drive you removed should be unavailable and the entry under the Occupant column should be unconfigured You can also use the removeable media module RMM LEDs on the system status panel to verify that the removeable media drive has been deactivated The Okay to Remove LED on the system status panel for the removeable media module should go ON indicating that you can remove the removeable media drive from the slot Attach the antistatic wrist strap Refer to Section 1 2 Attaching the Antistatic Wrist Strap on page 1 2 Using a No 2 Phillips screwdriver loosen the captive screw that holds the removeable media module in place 8 Pull the module from the system and place it on the electrostatic discharge mat FIGURE 7 3 Removing the Removeable Media Module from a Netra CT 810 Server Netra CT Server Service Manual October 2002 7 2 2 Installing a DVD or DAT Drive 1 Attach the antistatic wrist strap Refer to Section 1 2 Attaching the Antistatic Wrist Strap on page 1 2 2 Insert the removeable media module into the server The Okay to Remove LED D and the Power LED D on the system status panel for the removeable media module should go ON 3 Using a No 2 Phillips screwdriv
146. nits 10 2 1 Removing the Power Distribution Dnit 1 Go to the front of the system and use the system status panel on the server to determine which power distribution unit has failed The system status panel on each server has power distribution unit LED s that shows the status of the power distribution unit s behind that particular server FIGURE 10 3 shows the locations of the power distribution unit LEDs on the Netra CT 810 server and FIGURE 10 4 shows the location of the power distribution unit LEDs on the Netra CT 410 server Chapter 10 Removing and Replacing Cold Swappable Subassemblies 10 5 Power distribution unit LEDs PSU2 o e 0 U A o Netra CT810 FIGURE 10 3 Locating the Power Distribution Unit LEDs on the System Status Panel Netra CT 810 Server Power distribution unit LEDs IE SL FIGURE 10 4 Locating the Power Distribution Unit LEDs on the System Status Panel Netra CT 410 Server A power distribution unit may have failed if a power supply is inserted the locking mechanism is in the locked A position and the green Power LED for the PDU is OFF Note Verify the DC input power cable is plugged into the PDU before replacing the PDU If the DC input power cable is unplugged plug it in and check the PDU LEDs on the system status panel again 10 6 Netra CT Server Service Manual October 2002 2 Disconnect the DC input power cable s from the DC connector s that are supplying po
147. nnection process This provides a higher degree of control than just indicating insertion and extraction of a board The hardware connection process is controlled by software on high availability systems such as the Netra CT server S1 5 1 2 The Netra CT system is configured for full hot swap by default You can change the mode of the slot for the CPU boards and I O boards to basic or full hot swap using the cfgadm 1M command You might want to change the hot swap state of a slot to basic for example if you need to insert or remove a third party I O board that does not have full hot swap support Note that whenever you reboot or power your server on and off the hot swap states revert back to the default full hot swap state for all I O slots How High Availability Hot Swap Works By default the Netra CT server is configured to accept any cPCI FRU unless you specifically set an allowable plug in for a specific slot refer to the Netra CT Server System Administration Guide for more information When a board is inserted into the Netra CT server the alarm card checks the midplane FRU ID information for allowable FRUs for that slot then checks the inserted board s FRU ID to make sure the board is allowed in the particular slot If the board is allowed in the slot the alarm card powers up the board If the board is not allowed in the slot the alarm card sends an SNMP trap to the MOH application If a host or satellite CPU board is in
148. nnector A 4 Connectors on the CPU Front Transition Card Netra CT 410 Server A 5 Parallel Connector A 7 RJ 45 Ethernet Connector Diagram A 8 TTY B Connector A 9 Connectors on the CPU Rear Transition Card A 10 Parallel Connector A 11 TTY A and B Connectors A 12 RJ 45 Ethernet Connector Diagram A 13 Connector Ports in the 6U Single Wide Alarm Card A 15 Alarm Port A 16 RJ 45 Ethernet Connector Diagram A 17 RJ 45 Ethernet Connector Diagram A 18 Connectors on the Alarm Card Netra CT 410 Server A 19 RJ 45 Ethernet Connector Diagram A 20 RJ 45 Ethernet Connector Diagram A 21 Alarm Port A 22 Connectors on the Alarm Rear Transition Card A 23 RJ 45 Ethernet Connector Diagram A 24 COM Ports 1 and2 A 25 Alarm Port A 26 Netra CT Server Service Manual October 2002 TABLE 1 1 TABLE 1 2 TABLE 4 1 TABLE 4 2 TABLE 4 3 TABLE 4 4 TABLE 4 5 TABLE 4 6 TABLE 5 1 TABLE 6 1 TABLE 11 1 TABLE 11 2 TABLE 11 3 TABLE 11 4 TABLE 11 5 TABLE A 1 TABLE A 2 TABLE A 4 TABLE A 5 TABLE A 6 Tables Device Names for I O Card Slots in the Netra CT 810 Server 1 8 Device Names for I O Card Slots in the Netra CT 410 Server 1 9 System Status Panel LEDs for the Netra CT 810 Server 5 4 System Status Panel LEDs for the Netra CT 410 Server 5 5 CompactPCI Board LED States and Meanings 5 6 Meanings of Power and Okay to Remove LEDs 5 7 Meanings of Power and FaultLEDs 5 7 Selected OBP On Board Diagnostic T
149. nto the midplane from the rear Netra CT Server Service Manual s October 2002 NEBS PICMG R rear access rear transition card Reliability Availability Serviceability RAS An acronym for Network Equipment Building System A set of requirements for equipment installed in telco offices These requirements cover personnel safety protection of property and operational continuity NEBS testing involves subjecting equipment to various vibration stresses fire and other environmental insults There are three levels of NEBS compliance each a superset of the preceding NEBS level 3 the highest level certifies that a piece of equipment can be safely deployed in an extreme environment A telco central office is considered an extreme environment The NEBS standards are maintained by Telcordia Technologies Inc formerly Bellcore Acronym for the PCI Inductrial Computer Manufacturers Group PCI stands for Peripheral Component Interconnect PICMG is the group that promulgates the CompactPCI standard See CompactPCI The model of the Netra CT server that is configured so that all of the cables come out from the rear of the chassis Used only on the rear access models of the Netra CT server The rear transition cards extend the connectors to the rear of the chassis Refers to hardware and software features that implement or improve the reliability availability and serviceability of a server Glossary 7
150. om pcf8584 The interface to this is through an ioctl so its done through software This message indicates a problem but not the severity Sometimes such a message is normal For example when a power supply is removed the Present line goes low and the SCB sets the bit high interrupt The kernel pcf8584 goes down the device line querying for interrupts in the order in which the devices boot each one answering The message 8584 NO ADDR ACK 0x9E_ occurs when the device is removed Because it happened after the driver tried to query the hardware this spurious error message occurs This happens with fans and power supplies Action If the error message occurs during a hot swap operation it is erroneous and should be ignored If the error messge occurs during normal operation it may indicate a problem with the I C device Appendix C Error Messages C 11 C 5 Bus Busy Complaints Message Bus busy cleared after initiallizing Cause This is a transcient 1 C error message Action Usually no action is necessary because the system should recover from most transcient 12C errors If the system becomes unresponsive completely power the server off and then power it back on Watch the Power On Self Test messages to determine the cause for the error C 12 Netra CT Server Service Manual October 2002 APPENDIX D System Specifications This appendix gives the system specifications for the Netra CT server D 1 Physical Spec
151. on and Replacement 1 7 1 5 2 m Power supply unit air filters m Main air filters The instructions for removing and replacing these hot swappable FRUs are covered in Part III Replacing Hot Swappable FRUs Cold Swappable FRUs The FRUs listed below are cold swappable m Single power supply in a Netra CT 410 server m Single or lone remaining power supply in a Netra CT 810 server m Single hard disk drive in a Netra CT 410 server m Single or lone remaining hard disk drive in a Netra CT 810 server m Power distribution units m Powered off or empty servers The instructions for removing and replacing these cold swappable FRUs are covered in Part IV Section IV Replacing Cold Swappable FRUs on page 23 1 6 1 6 1 Device Names Device Names for I O Card Slots in the Netra CT Servers TABLE 1 1 gives the device names for the I O card slots in the Netra CT 810 server and TABLE 1 2 gives the device names for the I O card slots in the Netra CT 410 server TABLE 1 1 Device Names for I O Card Slots in the Netra CT 810 Server Slot Number Device Name 2 devices pci 1f 0 pci 1 pci 1 pci f 3 devices pci 1f 0 pci 1 pci 1 pci e 4 devices pci 1f 0 pci 1 pci 1 pci d 3 The system controller board is hot swappable only if the alarm card and host CPU card are also installed in the Netra CT server 1 8 Netra CT Server Service Manual s October 2002 TABLE 1 1 Device Names for I O Card Slots in the Net
152. on card rear access models only Power distribution unit Front access DC cable front access models only Part Number X7190A X7191A Varies depending on the I O card Contact your local Sun service representative for more information F501 6124 X7227A F501 5945 F595 5949 XCP2060 TRN F540 4397 F530 2895 11 2 Netra CT Server Service Manual October 2002 FIGURE 11 1 Illustrated Parts Breakdown DC Chassis and Rear Access Model Components 11 3 Illustrated Parts Breakdown Chapter 11 11 2 AC Chassis Components 11 4 TABLE 11 1 lists the FRUs for the AC chassis TABLE 11 2 FRUs for the AC Chassis FRU Part Number 1 Chassis rear access model X7191A 2 AC power entry unit F540 5148 I O rear transition cards rear access Varies depending on the I O card models only Contact your local Sun service representative for more information Alarm rear transition card rear access F501 6124 X7227A models only Host CPU rear transition card rear F501 5945 access models only Satellite CPU rear transition card rear F595 5949 XCP2060 TRN access models only Netra CT Server Service Manual October 2002 FIGURE 11 2 Illustrated Parts Breakdown AC Chassis and Rear Access Model Components 11 5 Illustrated Parts Breakdown Chapter 11 11 3 Netra CT 810 S
153. on the Netra CT server rsc is used by the alarm card To see the console input device enter ok printenv input device Chapter 4 Troubleshooting the System 4 13 The screen will display something similar to the following input device ttya The possible settings for this variable are m ttya default m ttyb m keyboard m rsc ttya and ttyb represent the serial ports on the CPU card keyboard represents the standard system keyboard not present on the Netra CT server rsc is used by the alarm card If no system keyboard is connected the console port defaults to ttya Note Be sure the two variables are consistent with each other For example do not set the output device to screen and the input device to ttya There is another OBP variable that controls the behavior of the POST process called diag level By default this variable is set to max which means POST will run more thorough verbose tests against the hardware This variable can also be set to min which will run a less stringent set of tests against the hardware A minimum level of POST testing also takes less time so the Solaris operating environment can boot more quickly on a machine with diag level set to min To run the maximum amount of POST tests enter ok setenv diag level max To run the minimum amount of POST tests enter ok setenv diag level min 4 5 4 14 Troubleshooting the System Using the Alarm Card Software
154. ondition This confirms that the slot has been set to basic hot swap and that the card in the slot has not yet been activated Chapter 6 Removing and Replacing Hot Swappable Cards 6 19 15 Connect the card with the c gadm dynamic reconfiguration software cfgadm c connect ap_id where ap_id is the attachment point ID For example to connect the card in slot 4 as root enter cfgadm c connect IO 4 16 Activate the card with the cfgadm 1m utility cfgadm c configure ap_id where ap_id is the attachment point ID For example to activate the card in slot 4 as root enter cfgadm c configure IO 4 If you were to enter the cfgadm pci command again at this point you should see the fields changed for the card in slot 4 Ap_Id Type Receptacle Occupant Condition AL 8 mcd fhs connected configured ok CPU bridge fhs connected configured ok TO 2 stpcipci fhs connected configured ok 10 3 unknown empty unconfigured unknown IO 4 stpcipci fhs connected configured ok TO 5 unknown empty unconfigured unknown 10 6 unknown empty unconfigured unknown 10 7 unknown empty unconfigured unknown 17 Locate the LEDs on the system status panel for the card that you just inserted FIGURE 6 6 shows the LEDs on the Netra CT 810 server and FIGURE 6 7 shows the LEDs on the Netra CT 410 server 18 Determine if the card has been activated Refer to TABLE 6 1 to determine if the card has been activated 6 20 Net
155. onnectors FIGURE 10 9 AC Connectors on a Netra CT Chassis Using a No 2 Phillips screwdriver loosen the four captive screws that secure the AC power entry unit to the rear of the chassis FIGURE 10 9 shows the locations of the four captive screws at the rear of the chassis Tilt the top of the AC power entry unit away from the chassis then lift the AC power entry unit up and away from the chassis Installing the AC Power Entry Unit Go to the rear of the chassis and insert the lower lip of the AC power entry unit into the opening at the rear of the chassis Press the top of the AC power entry unit against the chassis Tighten the four captive screws to secure the AC power entry unit to the chassis FIGURE 10 9 Tighten the screws to between 4 and 6 in Ibs torque Plug all the AC cables into the AC connectors at the rear of the chassis FIGURE 10 9 10 12 Netra CT Server Service Manual s October 2002 5 Power on all of the Netra CT servers in the chassis Refer to Section 2 1 Powering On the Server on page 2 2 for those instructions 6 Verify that all power supplies are functioning properly The green power LED on the power supply unit should go ON 10 4 10 4 1 Front Access DC Cable Front Access DC Models Only The front access DC cable is used to connect the power distribution unit to the power connector at the front of the front access DC models of the Netra CT 810 ser
156. ont access cable you do not have to connect the cables and reinstall the components Go to Step 10 Reinstall all the components that you removed from the faulty server Replace the following components whether you have a front access or a rear access model Section 7 2 2 Installing a DVD or DAT Drive on page 7 13 Netra CT 810 server Section 8 1 2 Replacing the System Status Panel on page 8 4 Section 8 2 2 Replacing the System Controller Board on page 8 8 Section 8 3 2 Replacing the Air Filters on page 8 12 Section 8 5 2 Replacing a Fan Tray on page 8 21 Section 6 1 2 2 Inserting a Main Card on page 6 15 Section 10 1 2 Replacing a Hard Disk Drive on page 10 4 Section 10 5 2 Replacing a Cold Swappable Power Supply Unit on page 10 19 Replace the following components if you have a front access model m Section 10 4 2 Replacing a Front Access DC Cable on page 10 15 m Section 6 2 2 Installing a Host CPU Front Transition Card on page 6 27 front access models Plug all the cables into the server Connect the DC input power cable s to the DC connector s for the server you just replaced Power on the server Refer to Section 2 1 Powering On the Server on page 2 2 for those instructions Netra CT Server Service Manual October 2002 CHAPTER 10 Removing and Replacing Cold Swappable Subassemblies This chapter specifies procedures for the init
157. out powering off the server Refer to Chapter 8 for more information Removing a Cold Swappable Power Supply Unit Power off the server Refer to Section 2 2 Powering Off the Server on page 2 6 for those instructions Attach the antistatic wrist strap Refer to Section 1 2 Attaching the Antistatic Wrist Strap on page 1 2 Push the purple locking mechanism up into the unlocked D position FIGURE 10 12 shows the location of the locking mechanism for the power supply unit on a Netra CT 810 server and FIGURE 10 13 shows the location of the locking mechanism for the power supply unit on a Netra CT 410 server The two LEDs on the power supply unit should go OFF 10 16 Netra CT Server Service Manual s October 2002 o RYT FF GY Vi S amp S T a ye Ved W E D a z N M 2 af 7 8 A eB 2 gt Z ag oO 2 o o2 10 17 Chapter 10 Removing and Replacing Cold Swappable Subassemblies FIGURE 10 12 Removing or Replacing a Power Supply Unit From a Netra CT 810 Server Power supply unit captive screws silver Locking mechanism FIGURE 10 13 Removing or Replacing a Power Supply Unit From a Netra CT 410 Server 4 Using a No 2 Phillips screwdriver loosen the two silver captive screws at the base of the system FIGURE 10 12 shows the location of the captive screws for the power supply unit on a Netra CT 810 server and FI
158. ra CT 810 Server Continued Slot Number Device Name 5 devices pci 1f 0 pci 1 pci 1 pci c 6 devices pci 1f 0 pci 1 pci 1 pci b 7 devices pci 1f 0 pci 1 pci 1 pci a 8 devices pci 1f 0 pci 1 pci 1 pci 8 TABLE 1 2 Device Names for I O Card Slots in the Netra CT 410 Server Slot Number Device Name 1 devices pci 1f 0 pci 1 pci 1 pci 8 2 devices pci 1f 0 pci 1 pci 1 pci f 4 devices pci 1f 0 pci 1 pci 1 pci e 5 devices pci 1f 0 pci 1 pci 1 pci d 1 6 2 Device Names for Hard Disk Drives Following are the device names for the hard disk drives installed in the Netra CT servers a Netra CT 810 server a HDD 0 c0t0d0 a HDD 1 c1t1d0 a Netra CT 410 server m HDD 0 c0t0d0 Chapter 1 Preparing for FRU Installation and Replacement 1 9 1 10 Netra CT Server Service Manual October 2002 CHAPTER 2 Powering the Server Off and On This chapter gives instructions on powering the Netra CT server on and off m Section 2 1 Powering On the Server on page 2 2 m Section 2 2 Powering Off the Server on page 2 6 Note Whenever you reboot or power your server on and off the hot swap states revert back to the default full hot swap state for all I O slots If you want basic hot swap on an I O slot you must manually reset the I O slot to basic hot swap after rebooting or powering your server on and off Note You can also power the Netra CT server on and off through the alarm card using the po
159. ra CT Server Service Manual s October 2002 TABLE 6 1 CompactPCI Board Slot LED States and Meanings Amber Green Okay to Power Remove LED state LED state Meaning Action Off Off The slot is empty or the If there is a card installed in this slot then one of the system thinks that the slot is following components is faulty empty because the system the card installed in the slot didn t detect the card when the alarm card it was inserted e the system controller board Remove and replace the failed component to clear this state Blinking Off The card is coming up Wait several seconds for the card to completely come up Do not remove the card in this state On Off The card is up and running No action necessary Do not remove the card in this state Off On The card is powered off It is okay to remove the card in this state Blinking On The card is powered on but Wait several seconds to see if the green Power LED it is offline for some reason stops blinking If it does not stop blinking after several for example a fault was seconds enter cfgadm and verify that the card is in the detected on the card unconfigured and disconnected state then perform the necessary action depending on the card e Alarm card It is okay to remove the alarm card in this state e All other cards Power off the slot through the alarm card software then it is okay to remove the card On On The card is powered on and Deactivate the c
160. rd is probably damaged and should not be used Unconfigure the board manually and remove the board from the system using the instructions in Chapter 6 scsb 0 slot Occupant configured Regained HEALTHY scsb 0 slot Occupant Unconfigured Regained HEALTHY Cause A CompactPCI card is sending conflicting HEALTHY and UNHEALTHY signals Action The card has failed Replace the I O card using the instructions in Chapter 6 scsb 0 Successfully Downgraded to Basic Hotswap Mode Cause Basic hot swap was enabled on the system Action No action is necessary scsb 0 Successfully Upgraded to Full Hotswap Mode Netra CT Server Service Manual October 2002 Cause Full hot swap was enabled on the system Action No action is necessary C 3 C 3 1 Anticipated Hardware Failure Transient Interrupts Message Interrupt Level 4 Not serviced Cause Such a message occuring intermittently is always a result of the underlying hardware doing something unpredictable Transient interrupts occur when for example a fan is starting to fail and it fails long enough to generate an interrupt and then resumes operation By the time the fan driver is queried it denies the interruption because now it is functioning normally Action The condition is a result of the architecture of interrupt generation and response As long as the generating hardware has resumed normal operation no further action is requi
161. red Appendix C Error Messages C 9 C 3 2 Soft Hang Message Interrupt Level 4 Not serviced Cause This message occurring continuously signals a soft hang of the system The presenting symptom is the system is noticeably sluggish because it is busy processing interrupts A soft hang occurs when a component such as a power supply sends a level high interrupt and keeps it high The kernel notices and polls the devices Each device answers negative including the culprit power supply Meanwhile the CPU continues with minimal work before returning to the querying process This is a serious problem because the failing component remains unidentified Action Completely power the server off and then on again using the instructions in Chapter 2 When the system boots it always boots interrupts low masked and attaches the drivers one by one You can also use OpenBoot PROM commands to probe the components and determine which one has failed C 10 Netra CT Server Service Manual October 2002 C 4 I C Complaints Message NO ADDERSS ACK 80 Cause This message indicates a problem with I C and often it s the pcf8584 driver that complains followed by the address it was trying to access for example NO ADDRESS ACK 80 indicates a problem with address 80 which is the fixed address of the system controller board Most of the Sun drivers print a secondary error message but the principal error message comes fr
162. reparation Diag switch NVRAM parameter must be true for the test to execute A formatted diskette must be inserted into the diskette drive An Ethernet cable must be attached to the system and to an Ethernet tap or hub or the external loopback test fails A terminal must be connected to the port being tested to observe the output Four keyboard LEDs should flash once and a message is displayed Keyboard Present Tests are sequentially executed in device tree order viewed with the show devs command OpenBoot Diagnostics OB Diag OpenBoot Diagnostics is an interactive tool that tests various hardware and peripheral devices When obdiag is typed at the ok prompt in OBP the menu shown in CODE EXAMPLE 4 6 is displayed on the screen OBDiag performs root cause failure analysis on the referenced devices by testing internal registers confirming subsystem integrity and verifying device functionality To run OBDiag At the ok prompt enter obdiag This displays the OBDiag menu as shown in CODE EXAMPLE 4 6 Chapter 4 Troubleshooting the System 4 25 4 26 2 At the OBDiag menu prompt enter a number from the menu such as 17 to enable tog CODE EXAMPLE 4 6 gle script debug messages OBDiag Menu 0 PCI Cheerio 1 EBUS DMA TCR Registers 2 Ethernet 3 Ethernet2 lt Inactive gt 4 Parallel Port 5 Serial Port C on optional I O board 6 Serial Port D on optional I O board 7 V
163. ribution Unit Power Supply Unit condition ok temperature ok ps fan ok supply on Power Supply Unit condition ok temperature ok ps fan ok supply on Fan Tray condition ok fan speed low Fan Tray condition ok fan speed low Hard Disk Drive condition ok Hard Disk Drive condition ok Removable Media Module condition Unknown 4 10 Netra CT Server Service Manual October 2002 If you have a Netra CT 410 server you should get output on the console similar to the following CODE EXAMPLE 4 2 prtdiag Output for a Netra CT 410 Server System Configuration Sun Microsystems sun4u SPARCengine CP2000 model 140 UltraSPARC IIi 648MHz Memory size 512 Megabytes platform is SUNN NetraCT 410 FRU Information FRU FRU FRU Green Amber Miscellaneous Type Unit Present LED LED Information Midplane 1 Yes Netra ct400 Properties Version 0 Maximum Slots 5 SCB 1 Yes on off System Controller Board Properties Version 2 hotswap mode basic SSB 1 Yes System Status Panel I O 1 Yes on off CompactPCI IO Slot Properties auto config disabled Board Type Alarm Card Devices pei ebus ethernet I O 2 Yes off off CompactPCI IO Slot Properties auto config disabled CPU 3 Yes on off CPU board temperature celsius 38 I O 4 Yes on off CompactPCI IO Slot Properties auto config disabled Board Type Unknown Devices pci pcild08e 1000 SUNW hme SUNW isptwo I O 5 Yes on o
164. rotective film from the front of card before installing it into the server Failure to do so may keep the metal springfingers on the side of the alarm card from making contact with the metal panels on the server Verify that the ejection levers are unlocked You will not be able to install the card properly if the ejection levers are locked 6 40 Netra CT Server Service Manual s October 2002 6 Keeping the card vertical slide the card into the slot between the two guides FIGURE 6 18 The teeth in the handle of the card must align with the square cutouts in the I O slot When the card is completely seated in the card cage the two ejection levers should flip inward and the teeth in the ejection levers should fit smoothly in the rectangular cutouts in the bottom and top plates FIGURE 6 8 shows how to insert an I O card into a slot the same principal applies to an alarm rear transition card 7 Using a No 2 Phillips screwdriver tighten the two captive screws inside the card s ejection levers one on top and one on the bottom Tighten the screws to a torque of 0 28 N m 2 5 in lb 8 Lock the ejection levers on the card 9 Plug all appropriate cables into the alarm rear transition card Tighten the screws on the cable to a torque of 0 23 N m 2 in Ib Ethernet 1 COM 2 Alarm Ethernet 2 FIGURE 6 24 Connectors on the Alarm Rear Transition Card 10 Get
165. roubleshooting the Power Supply Unit in the Netra CT 410 Server 5 15 4 6 2 Troubleshooting the Power Supply Units in the Netra CT 810 Server 5 15 Troubleshooting a CPU Card 5 17 4 7 1 General Troubleshooting Tips 5 17 4 7 2 General Troubleshooting Requirements 5 20 4 7 3 Mechanical Failures 5 20 4 7 4 Power On Failures 5 20 4 7 5 Failures Subsequent to Power On 5 21 4 7 6 Troubleshooting During POST OBP and During Boot Process 5 21 4 7 7 OpenBoot PROM On Board Diagnostics 5 22 4 7 8 OpenBoot Diagnostics OB Diag 5 25 Part III Replacing Hot Swappable FRUs iv Netra CT Server Service Manual s October 2002 Hot Swap Software Commands 7 1 5 1 5 2 Understanding Hot Swap 7 1 5 1 1 How High Availability Hot Swap Works 7 2 5 1 2 Hot Swap with Boards That Don t Support Full Hot Swap 7 2 Using the cfgadm Utility 7 3 5 2 1 Logging Into the Netra CT Server 7 3 5 2 2 Running the cfgadm Utility 7 3 5 2 3 Basic and Full Hot Swap cfgadm Commands 7 5 Removing and Replacing Hot Swappable Cards 8 1 6 1 6 2 6 3 Main Cards 8 2 6 1 1 Rules and Restrictions for Hot Swapping Main Cards 8 6 6 1 2 Removing and Replacing Main Cards 8 8 Front Transition Card 8 25 6 2 1 Removing a Host CPU Front Transition Card 8 26 6 2 2 Installing a Host CPU Front Transition Card 8 27 Rear Transition Cards 8 28 6 3 1 Host CPU Rear Transition Card 8 29 6 3 2 Satellite CPU or I O Rear Transition Card 8 33 6 3 3 Alarm Rear Transition Car
166. rver and FIGURE 8 3 shows the location of the captive screws on the Netra CT 410 server FIGURE 8 2 Removing the System Status Panel Netra CT 810 Server Chapter 8 Removing and Replacing Hot Swappable Subassemblies 8 3 8 1 2 FIGURE 8 3 Removing the System Status Panel Netra CT 410 Server Pull the system status panel away from the Netra CT server and place it on the electrostatic discharge mat You may have to pull on the screws to remove the system status panel from the server Replacing the System Status Panel Attach the antistatic wrist strap Refer to Section 1 2 Attaching the Antistatic Wrist Strap on page 1 2 Carefully position the system status panel into place on the system FIGURE 8 4 shows how to position the panel into place on the Netra CT 810 server and FIGURE 8 5 shows how to position the panel into place on the Netra CT 410 server 8 4 Netra CT Server Service Manual s October 2002 FIGURE 8 5 Positioning the System Status Panel Netra CT 410 Server Push the system status panel into place against the server paying special attention to the connector on the left side of the panel making sure that the connector on the left back of the system status panel mates fully with the system controller board Chapter 8 Removing and Replacing Hot Swappable Subassemblies 8 5 Note Be careful not to press the po
167. rviced Interrupt Level 4 Not serviced I2C Complaints NO ADDERSS ACK 80 Bus Busy Complaints Bus busy cleared after initiallizing page C 8 page C 8 page C 9 page C 10 page C 11 page C 12 C 1 Generic Error Messages This program must be run on the same chassis Action You must restart mcnet Change directories to the rsc directory m If you are performing a procedure on the Netra CT 810 server go here cd usr platform SUNW NetraCT 810 mcn a If you are performing a procedure on the Netra CT 410 server go here Then enter this command cd usr platform SUNW NetraCT 410 mcn menet start C 2 Netra CT Server Service Manual s October 2002 C2 scsb Error Messages Alarm and Slot presence state bits do not match Cause A problem was encountered when a hot swap alarm card was installed into the server Action Run prtdiag to determine the state of the I O slot If the alarm card is not listed when you run prtdiag reinsert the alarm card into the slot SCSB Should NOT remove SCB while cPCI Slot is in RESET with a possible bad board scsb 0 Slot Now out of Reset Cause The system controller board was removed from the server while the amber Okay to Remove LED was ON for an I O slot Action Enable basic hot swap on all the I O slots in the server using the instructions in Chapter 5 Once basic hot swap is enabled on all I O slots it is s
168. second hard disk drive installed in the server For that reason a hard disk drive in a Netra CT 410 server is a cold swappable disk drive unless it is running on the Solaris operating environment over the network and not off of the hard disk drive in which case it becomes a hot swappable component Instructions for removing and replacing a cold swappable hard disk drive are covered here instructions for removing and replacing a hot swappable hard disk drive are covered in Section 7 1 Hard Disk Drive on page 7 2 Removing a Hard Disk Drive Note The instructions in this section do not cover unconfiguration procedures that might be necessary if you are removing a hard disk drive that is under the control of any disk management software such as Volume Manager or Solstice DiskSuite If you are running disk management software on your system refer to the documentation that came with the disk management software for instructions on releasing a hard disk drive from the control of the software before proceeding with these instructions Complete the power off steps Refer to Section 2 2 Powering Off the Server on page 2 6 for those instructions Attach the antistatic wrist strap Refer to Section 1 2 Attaching the Antistatic Wrist Strap on page 1 2 Locate the drive bay cover on your system The hard disk drives will be behind the drive bay cover on your system There would be a maximum of two hard disk dri
169. shows how to insert a Netra CT 410 server into the chassis Push the purple server bar at the top of the server down and gently push the server the remaining distance into the chassis Using a No 2 Phillips screwdriver tighten the captive screws that secure the server to the chassis Tighten the screws on the server to a torque of 0 45 0 68 N m 4 6 in lb a If you are installing a Netra CT 810 server tighten the four black captives screws at the top of the server and the three black captive screws at the bottom of the server FIGURE 9 2 a If you are installing a Netra CT 410 server tighten the two black captive screws at the top of the server and the two black captive screws at the bottom of the server FIGURE 9 3 If you have a rear access model reseat all the rear transition cards into the server that you just replaced Chapter 9 Removing and Replacing the Servers 9 9 9 10 7 Determine if you need to connect the cables to the cards in the server and reinstall 10 11 all the components from the server a If you are installing a replacement Netra CT 810 server or Netra CT 410 server you must connect all the cables and reinstall all the components that you removed from the faulty server Go to Step 8 a If you are installing a functioning Netra CT 810 server or Netra CT 410 server that you had to remove in order to access a component behind the server for example a power distribution unit or a fr
170. stems the Sun logo AnswerBook2 docs sun com Netra and Solaris are trademarks or registered trademarks of Sun Microsystems Inc in the U S and in other countries All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International Inc in the U S and in other countries Products bearing SPARC trademarks are based upon an architecture developed by Sun Microsystems Inc The OPEN LOOK and Sun Graphical User Interface was developed by Sun Microsystems Inc for its users and licensees Sun acknowledges the pioneering efforts of Xerox in researching and developing the concept of visual or graphical user interfaces for the computer industry Sun holds a non exclusive license from Xerox to the Xerox Graphical User Interface which license also covers Sun s licensees who implement OPEN LOOK GUIs and otherwise comply with Sun s written license agreements Use duplication or disclosure by the U S Government is subject to restrictions set forth in the Sun Microsystems Inc license agreements and as provided in DFARS 227 7202 1 a and 227 7202 3 a 1995 DFARS 252 227 7013 c 1 ii Oct 1998 FAR 12 212 a 1995 FAR 52 227 19 or FAR 52 227 14 ALT MI as applicable DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT T
171. t EST flash_test SUBTEST flash supported EST flash_test SUBTEST flash supported Enter 0 14 tests 15 Quit 16 Menu Il ll Vv Netra CT Server Service Manual October 2002 PART Ul Replacing Hot Swappable FRUs Hot Swap Software Commands Removing and Replacing Hot Swappable Cards Removing and Replacing Hard Disk Drives and Removeable Media Removing and Replacing Hot Swappable Subassemblies Chapter 5 Chapter 6 Chapter 7 Chapter 8 CHAPTER 5 Hot Swap Software Commands 5 1 Understanding Hot Swap Certain FRUs in the Netra CT server are hot swappable see Section 1 5 1 Hot Swappable FRUs on page 1 7 Hot swap a key feature of the PICMG standard means that a CompactPCI card that meets the PICMG standard can be reliably inserted into or extracted from a powered and operating CompactPCI platform without affecting the other functions of the platform The Netra CT system has hot swap modes shown in TABLE 5 1 TABLE 5 1 Netra CT System Hot Swap Modes Type of Hot Swap Description Basic The hardware connection disconnection process is performed automatically by the hardware while the software connection process requires user assistance through the cfgadm 1M command Full Both the hardware and the software connection process are performed automatically High Availability High availability hot swap provides the ability to control the hardware co
172. t has failed a The power supply unit has failed Troubleshooting the Power Supply Units in the Netra CT 810 Server When both power supply units in a Netra CT 810 server are up and running properly the green LEDs on both power supply units will be ON note that these are the LEDs on the power supply units themselves not the LEDs on the system status panel Chapter 4 Troubleshooting the System 4 15 If a power supply unit fails the amber LED on the power supply unit might light depending on the type of failure that has occurred a Ifa soft fault occurs such as a stuck fan or a temperature warning you should get a notification of the error however the amber om LED on the power supply unit will not light for a soft fault condition The power supply unit is still supplying power to the system during a soft fault condition m If a hard fault occurs such as a voltage problem you should get a notification of the error In addition the amber Om LED on the power supply unit does light for a hard fault condition The power supply unit does not supply power to the system during a hard fault condition If one power supply unit fails either a soft fault or a hard fault but the other power supply unit is still functioning normally you should replace the faulty power supply unit as soon as possible to keep the system up and running If both power supply units fail the action you should take varies depending on which of the
173. talled in the same chassis can remain running Redundant power supplies and hard disk drives in a Netra CT 810 server are a variation of the hot swappable category You can replace a single power supply in a redundant configuration while the server is running without having to enter any software commands or a single hard disk drive after you have unmounted the drive or disengaged it if you are running a disk management software package Hot Swappable FRUs The FRUs listed below are hot swappable 2 I O cards both front access and rear access models Satellite CPU cards Alarm cards for both the Netra CT 810 server and the Netra CT 410 server Alarm rear transition cards rear access model only Host CPU card Host CPU front transition card front access model only Host CPU rear transition card rear access model only Either of the two hard disk drives in a Netra CT 810 server DVD or DAT drives occupying the removeable media module Fan trays System status panels System controller boards Either of the two power supply units in a Netra CT 810 server The alarm and alarm rear transition cards are hot swappable only if the host CPU card and system controller board are also installed in the Netra CT server The host CPU card and the host CPU front and rear transition cards are hot swappable only if the alarm card and system controller board are also installed in the Netra CT server Chapter 1 Preparing for FRU Installati
174. the operating system and powering off the server ensure that all significant application activity is quiesced on the server Go to the front of the Netra CT server and locate the system status panel The location of the system status panels in the Netra CT 810 server and Netra CT 410 server is illustrated in FIGURE 2 2 Locate the system power button on the system status panel FIGURE 2 3 shows the system power button location for the Netra CT 810 server and FIGURE 2 4 shows the system power button location for the Netra CT 410 server 2 6 Netra CT Server Service Manual s October 2002 22 2 4 Press the system power button and release it to go through a graceful hardware power down This will start the orderly power down sequence in a manner that no persistent OS data structures are corrupted In the orderly power down applications in service may be abnormally terminated and no further services will be invoked by the CPU The system power LED will blink for several seconds then it will go off 5 Verify that the green power LED on the power supplies are blinking indicating that the system is in the standby mode FIGURE 2 3 shows the system power LED location for the Netra CT 810 server and FIGURE 2 4 shows the system power LED location for the Netra CT 410 server 6 If you want to completely power off the Netra CT server push the purple power supply unit locking mechanism s up into the unlocked Ep position
175. tion card alarm RTC Ethernet 1 ha all s2 cOM2 _ comi Alarm Ethernet 2 FIGURE A 20 Connectors on the Alarm Rear Transition Card Appendix A Connector Pinouts A 23 A 6 1 A 24 Ethernet Ports 1 and 2 Ethernet ports 1 and 2 on the alarm rear transition card use standard RJ 45 connectors Ethernet port 1 is a 10Mbps Ethernet port and Ethernet port 2 is a 10 100 Mbps Ethernet port 1 BETEN FIGURE A 21 RJ 45 Ethernet Connector Diagram TABLE A 19 Ethernet Ports 1 and 2 Pinouts Pin No Description Pin No Description 1 TX 5 Not used 2 TX 6 RX 3 RX 7 Not used 4 Not used 8 Not used Netra CT Server Service Manual October 2002 A 6 2 COM Ports 1 and 2 COM ports 1 and 2 on the alarm rear transition card use standard DB 9 male connectors 1 5 oo0oo0o0o0 6 0 0 9g FIGURE A 22 COM Ports 1 and 2 TABLE A 20 COM Ports 1 and 2 Connector Pinouts Alarm Rear Transition Card Pin No Description 1 DCD RXD TXD DTR GND DSR RTS CTS RI _ AN BD oO RA Q N Appendix A Connector Pinouts A 25 A 6 3 A 26 Alarm Port The alarm port on the alarm rear transition card uses a standard male DB 15 connector eee ete ee 699 96 0 0200 FIGURE A 23 Alarm Port TABLE A 21 Alarm Port Pinouts Pin No Signal Pin No 1 RESETO 6
176. tions m When removing a card from an electrostatic discharge bag keep it vertical until you lay the card on the electrostatic discharge mat a Do not place a card on a hard surface Use a cushioned antistatic mat The card connectors and components have very thin pins that bend easily m Be careful of small parts located on the component side of a card 3 1 b lee te m Do not use an oscilloscope probe on the components The soldered pins are easily damaged or shorted by the probe point a Transport a card in an antistatic bag Caution The heat sinks on a card can be damaged by incorrect handling Do not touch the heat sinks while installing or removing a card Hold a card only by the edges If a heat sink is loose or broken obtain a replacement card Caution The heat sinks on a card can be damaged by improper packaging When storing or shipping a card ensure that the heat sinks have sufficient protection Caution The system controller card and its modules have surface mount components that can be broken by flexing the card 6S 2 P Handling Assemblies Assemblies have their own set of handling requirements similar to the requirements for CompactPCI cards Caution The system is sensitive to static electricity To prevent damage to the board always connect an antistatic wrist strap between you and the system 3 2 Netra CT Server Service Manual s October 2002 rant IT Troubleshooting
177. tra CT Server Service Manual s October 2002 Part V 11 Part VI 10 3 10 4 10 5 AC Power Entry Unit AC Models Only 13 11 10 3 1 Removing the AC Power Entry Unit 13 11 10 3 2 Installing the AC Power Entry Unit 13 12 Front Access DC Cable Front Access DC Models Only 13 13 10 4 1 Removing the Front Access DC Cable 13 13 10 4 2 Replacing a Front Access DC Cable 13 15 Power Supply Unit 13 16 10 5 1 Removing a Cold Swappable Power Supply Unit 13 16 10 5 2 Replacing a Cold Swappable Power Supply Unit 13 19 Illustrated Parts Breakdown Illustrated Parts Breakdown 15 1 11 1 11 2 11 3 11 4 11 5 DC Chassis Components 15 2 AC Chassis Components 15 4 Netra CT 810 Server 15 6 Netra CT 410 Server Diskfull 15 8 Netra CT 410 Server Diskless 15 10 Appendixes Glossary and Index Connector Pinouts A 1 AI A 2 A 3 CPU Card A 2 A 1 1 Ethernet A Port A 3 A 1 2 TTY APort A 4 CPU Front Transition Card Netra CT 410 Server A 5 A 21 SCSI VHDC A 6 A 2 2 Parallel Port A 7 A 2 3 Ethernet B Port A 8 A 2 4 TTYB A 9 CPU Rear Transition Card A 10 Contents vii A 3 1 Parallel Port A 11 A 3 2 TTY AandB Ports A 12 A 3 3 Ethernet A and B Ports A 13 A 3 4 SCSI VHDC A 14 AA Alarm Card 6U Single Wide A 15 A 4 1 Alarm Port A 16 A 4 2 Ethernet Ports 1and2 A 17 A 4 3 COM Portsland2 A 18 A 5 Alarm Card 3U Double Wide A 19 A 5 1 Ethernet Ports 1and2 A 20 A 5 2 COM Portsland2 A 21 A 5 3 Alarm Port A 22 A
178. tructions scsb 0 hsc_board_healthy No Slot Info Cause A disabled slot that is no longer being monitored by the system due to errors or user request is having HEALTHY state changes and sending full hot swap style interrupts to the CPU Action Remove the I O card from that slot If the error messages repeat set the I O slot to basic hot swap using the instructions in Section 5 2 3 2 Enabling Basic Hot Swap on I O Slots on page 5 7 scsb 0 hsc_enum_intr No Last Board Insertion Info Appendix C Error Messages C 5 C 6 Cause A CompactPCI card that is probably damaged was installed into an I O slot in the system The card has some sort of error causing it to continually interrupt the CPU with hot swap service events when there is no change to the board s state The card continually reports itself inserted after it has already been acknowledged Since no board is claiming the event no slot can be given Also see Section scsb 0 Bad non friendly Board in Slot Taking it Offline on page C 4 Action Remove the I O card from the server using the instructions in Chapter 6 If the error message repeats the system controller board may have failed Try replacing the system controller board using the instructions in Section 8 2 System Controller Board on page 8 6 scsb 0 hsc_restore Cannot reset disconnected slot Cause The system controller board was installed in the server wh
179. two types of fault has occurred If Then Both power supply units go through a soft fault Replace one power supply unit at a time in order to keep the system up and running One power supply unit goes through a soft fault Replace the power supply unit that has and the other power supply unit goes through gone through a hard fault first in order to a hard fault keep the system up and running Both power supply units go through a hard fault The system is down and you should replace at least one of the power supply units to bring the system back up again 4 16 Netra CT Server Service Manual s October 2002 4 7 4 7 1 Troubleshooting a CPU Card This section describes how to troubleshoot problems related to the CPU card The information provided here primarily covers those situations when the system containing the CPU card does not boot up or when the CPU card is not fully functional after boot up Only general troubleshooting tips are provided here No component level troubleshooting information is included in this section The following topics are covered General troubleshooting tips m General troubleshooting requirements a Mechanical failures m Power on failures m Failures subsequent to power on m Troubleshooting during POST OBP and during boot process The following diagnostic procedures are also described m OpenBoot PROM on board diagnostics OpenBoot diagnostics General Troubleshooting Tips Caution High
180. ty server slot if necessary If you are not going to replace the server right away you must install a blank filler panel over the opening to ensure proper airflow in the system The filler panel is secured to the chassis using four screws two at the top of the filler panel and two at the bottom 9 8 Netra CT Server Service Manual s October 2002 91 2 Installing a Server See the Netra CT Server Product Overview for combinations of Netra CT 410 server and Netra CT 810 server supported within a chassis Caution If you have a rear access model server you must verify that all the rear access model cards have been completely unseated before proceeding with these procedures If you attempt to insert a server without unseating the rear access model cards you will damage the connector pins on the midplane when you insert the server Remove the blank filler panel if necessary The filler panel is secured to the chassis using four screws two at the top of the filler panel and two at the bottom Store the slot filler panel in a safe place you may have to use it again if you have to remove a server for an extended period of time With your left hand grasp the server handle With your right hand grasp the purple server bar at the top of the server and insert the server into the chassis using the flat server handle and the server bar FIGURE 9 4 shows how to insert a Netra CT 810 server into the chassis and FIGURE 9 5
181. ual s October 2002 You can also determine if a chassis is powered by AC or DC by looking at the connectors at the rear of the chassis FIGURE 1 4 shows the connectors at the rear of an AC powered chassis and FIGURE 1 5 shows the connectors at the rear of a DC powered chassis AC connectors FIGURE 1 4 AC Connectors on a Netra CT Chassis Chapter 1 Preparing for FRU Installation and Replacement 1 5 DC connectors FIGURE 1 5 DC Connectors on a Netra CT Chassis Netra CT Server Service Manual s October 2002 1 6 1 5 Lal FRU Categories In general the FRUs in a Netra CT server can be divided into two categories Hot installable replaceable referred to hereafter as hot swappable meaning that you can install or remove and replace a FRU while the server is running without interrupting the operation of the server This category of FRU sometimes requires that you enter hot swap software commands before and after an installation or a removal replacement to incorporate the new FRU in the system correctly For more information on the hot swap commands refer to Chapter 5 Non hot swappable or cold swappable meaning that you must halt and in some cases also power off the server before installing or removing and replacing a FRU Note that you must halt power only to the server where you would be removing and replacing the FRUs any other servers ins
182. ubleshooting the System Chapter 4 provides troubleshooting procedures for the Netra CT server Part II Replacing Hot Swappable FRUs Chapter 5 describes the hot swap software commands Chapter 6 gives instructions for removing and replacing hot swappable cards Chapter 7 contains instructions for removing and replacing hard disk drives and removable media Chapter 8 gives instructions for removing and replacing hot swappable subassemblies Part IV Replacing Cold Swappable FRUs Chapter 9 provides instructions for removing and replacing the Netra CT 810 server and Netra CT 410 server Chapter 10 gives instructions for removing and replacing cold replaceable subassemblies Part V Illustrated Parts Breakdown Chapter 11 gives the illustrated parts breakdown for the Netra CT server Part VI Appendixes Glossary and Index Appendix A lists the connector pinouts for the cards in the Netra CT server Appendix B provides instructions for connecting a terminal console to the server Appendix C gives the error messages for the Netra CT server Appendix D gives the system specifications for the Netra CT server Netra CT Server Service Manual s October 2002 Using UNIX Commands This document contains only limited information on basic UNIX commands and procedures such as shutting down the system booting the system and configuring devices See one or more of the following for this information m Solar
183. ull Power Up on page 2 5 for more information Caution An energy hazard is present if any I O slots are left uncovered If you remove a card from an I O slot you must fill it with either a replacement card or a filler panel Note Consult the Netra CT Server Safety and Compliance Manual and Chapter 3 of this document for safety and board handling information prior before performing the procedures in this chapter There are three types of cards that are hot swappable in the Netra CT server m Main cards Following are the main cards that are available for the Netra CT servers Host CPU card Alarm card2 Satellite CPU cards I O cards The procedures for removing and replacing these cards are given in Section 6 1 Main Cards on page 6 2 1 The host CPU card is hot swappable only if the alarm card and system controller board are also installed in the Netra CT server 2 The alarm card is hot swappable only if the host CPU card and system controller board are also installed in the Netra CT server 6 1 6 1 Front transition cards Following are the cards that provide connections to standard I O connectors on the front for front access models a Host CPU front transition card Netra CT 410 server Note that the front transition cards are only hot swappable as long as the accompanying host CPU card has been removed first The procedures for removing and replacing these cards are given in Section 6 2
184. upply unit is powered on and functioning properly but the server has not been powered on yet Power on the server Refer to Section 2 1 Powering On the Server on page 2 2 for more information Chapter 10 Removing and Replacing Cold Swappable Subassemblies 10 19 6 Verify that the power supply unit you just installed is functioning properly The green Power LED on the power supply unit should go ON and the system should boot 10 20 Netra CT Server Service Manual s October 2002 pant V Illustrated Parts Breakdown Illustrated Parts Breakdown Chapter 11 CHAPTER 1 1 Illustrated Parts Breakdown This chapter contains the illustrated parts breakdown and the part numbers for each field replaceable unit FRU in the Netra CT server m Section 11 1 DC Chassis Components on page 11 2 m Section 11 2 AC Chassis Components on page 11 4 m Section 11 3 Netra CT 810 Server on page 11 6 m Section 11 4 Netra CT 410 Server Diskfull on page 11 8 m Section 11 5 Netra CT 410 Server Diskless on page 11 10 11 1 11 1 DC Chassis Components TABLE 11 1 lists the FRUs for the DC chassis TABLE 11 1 FRUs for the DC Chassis FRU Chassis front access model Chassis rear access model I O rear transition cards rear access models only Alarm rear transition card rear access models only Host CPU rear transition card rear access models only Satellite CPU rear transiti
185. ution unit removing 13 5 replacing 13 10 power supply unit cold swappable removing 13 16 replacing 13 19 hot swappable removing 10 13 replacing 10 16 LEDs 5 15 troubleshooting 5 15 powering off the server 2 6 hardware power down 2 6 software power down 2 7 powering on the server 2 2 R removeable media module removing 9 10 replacing 9 13 SCSI IDs 9 9 removing alarm rear transition card 8 38 fan tray 10 17 front access cable 13 13 hard disk drive cold swappable 13 2 hard disk drives hot swappable 9 3 power distribution unit 13 5 power supply unit cold swappable 13 16 hot swappable 10 13 removeable media module 9 10 server 12 2 system controller board 10 6 system status panel 10 2 replacing alarm rear transition card 8 40 fan tray 10 21 front access cable 13 15 hard disk drive cold swappable 13 4 hot swappable 9 8 power distribution unit 13 10 power supply unit cold swappable 13 19 hot swappable 10 16 removeable media module 9 13 server 12 9 system controller board 10 8 system status panel 10 4 S server removing 12 2 replacing 12 9 specifications electrical D 2 environmental D 3 physical D 1 system controller board removing 10 6 replacing 10 8 system status panel removing 10 2 replacing 10 4 troubleshooting 5 2 T tools required 1 1 troubleshooting CPU card 5 17 power supply unit 5 15 system using Power On Self Test POST
186. ver and the Netra CT 410 server Removing the Front Access DC Cable Perform all the necessary procedures to remove the server directly in front of the failed front access DC cable including all software power off procedures You must completely remove the server directly in front of the failed front access DC cable in order to gain access to that cable Follow the instructions in Section 9 1 1 Removing a Server on page 9 2 to safely remove the server Unplug the DC input power cable from the DC connector at the front of the chassis FIGURE 10 10 Chapter 10 Removing and Replacing Cold Swappable Subassemblies 10 13 FIGURE 10 10 Unplugging the DC Input Power Cable From the DC Connector Front Access Model Caution An energy hazard is present if you do not unplug the DC input power cable from the DC connector 3 At the front of the chassis loosen the two captive screws that secure the front access DC cable to the chassis 10 14 Netra CT Server Service Manual s October 2002 10 4 2 Captive screws FIGURE 10 11 Loosening the Front Access DC Cable Screws Reach into the chassis and gently pull the front access DC cable free from the front of the chassis Carefully reach into the chassis from the front and unplug the front access cable connected to the top of the power distribution unit inside the chassis Unhook the front access DC
187. ves behind the drive bay cover in a Netra CT 810 server and one behind the drive bay cover in a Netra CT 410 server 10 2 Netra CT Server Service Manual October 2002 10 Drive bay cover Netra CT 410 server Drive bay cover Netra CT 810 server FIGURE 10 1 Drive Bay Cover Locations Loosen the captive screws that hold the drive bay cover in place m For the Netra CT 810 server use a No 1 Phillips screwdriver to loosen the four captive screws two on top and two on the bottom m For the Netra CT 410 server use a No 2 Phillips screwdriver to loosen the one captive screw on top Remove the drive bay cover Determine which disk drive you want to remove Unlatch the disk drive handle to release it Push down in the direction of the arrow to release the bracket handle latch Pull the bracket handle out and swing it open Continue to pivot the disk drive bracket handle against the chassis applying mild pressure until the drive disconnects Slide the drive out of the chassis and place it on the electrostatic discharge mat Chapter 10 Removing and Replacing Cold Swappable Subassemblies 10 3 10 1 2 11 10 Secure the drive bay cover over the drive bays FIGURE 10 1 You must install the drive bay cover over the drive bays to ensure proper airflow in the system Replacing a Hard Disk Drive Attach the antistatic wrist strap Refer to Section 1 2
188. wer switch when you are pressing the left side of the system status panel into place Using a No 2 Phillips screwdriver tighten the two captive screws to secure the system status panel to the system FIGURE 8 2 shows the location of the captive screws on the Netra CT 810 server and FIGURE 8 3 shows the location of the captive screws on the Netra CT 410 server 92 8 2 1 System Controller Board This section tells you how to remove and replace a system controller board Each server has a single system controller board You must remove the system status panel before you can access the system controller board Note You must have the alarm card and host CPU card installed in the server before you can hot swap the system controller board Removing the System Controller Board Go to the front of the system and use the system status panel to determine if the system controller board has failed FIGURE 8 6 shows the locations of the system controller board LEDs on the Netra CT 810 server and FIGURE 8 7 shows the locations of the system controller board LEDs on the Netra CT 410 server 8 6 Netra CT Server Service Manual s October 2002 System controller board LEDs gt lt lt Netra CT810 FIGURE 8 6 Locating the System Controller Board LEDs on the System Status Panel Netra CT 810 Server System controller board LEDs FIGURE 8 7 Locating the System Controller Board LEDs on the System Status P
189. wer to the server with the failed power distribution unit FIGURE 10 5 shows how to disconnect the DC input power cables from the DC connectors on the rear access model and FIGURE 10 6 shows how to disconnect the DC input power cables from the DC connectors on the front access model Caution An energy hazard is present if you do not unplug the DC input power cable from the DC connector that supplies power to the power distribution unit that you are replacing FIGURE 10 5 Unplugging the DC Input Power Cable From the DC Connector Rear Access Model Chapter 10 Removing and Replacing Cold Swappable Subassemblies 10 7 FIGURE 10 6 Unplugging the DC Input Power Cable From the DC Connector Front Access Model 3 Perform all the necessary procedures to remove the server in front of the failed power distribution unit including all software power off procedures You must completely remove the server directly in front of the failed power distribution unit in order to gain access to that power distribution unit Follow the instructions in Section 9 1 1 Removing a Server on page 9 2 to safely remove the server 4 Locate the power distribution unit that you want to replace FIGURE 10 7 shows the location of the power distribution units looking at an empty chassis from the front 10 8 Netra CT Server Service Manual October 2002
190. weroff and poweron commands Refer to the Netra CT Server System Administration Guide for more information 2 1 2 1 2 2 Powering On the Server Note You must have the host CPU card alarm card and system controller board installed in the Netra CT server before you can power it on the server will not power on properly if all three of these components are not installed Once the system is powered on and running then you can hot swap any of the three components as documented in this manual 1 Verify that the power supply locking mechanism s on the server you are about to power on are in the locked Q or down positions FIGURE 2 1 shows the location of the power supply locking mechanisms on the Netra CT server Make sure you lock both power supplies if you are powering on a Netra CT 810 server FIGURE 2 1 Locating the Power Supply Locking Mechanism on the Netra CT 810 Server Netra CT Server Service Manual s October 2002 When the power supply locking mechanism is locked the green LED on the power supplies flash indicating that the power supplies are powered on but the server has not been powered on yet Also the PDU LEDs on the system status panel should be in this state m Green LED D is ON m Amber LED Om is OFF This tells you that the power supply locking mechanisms are in the locked down position and the power distribution units are receiving power and functioning properly Locate t
191. will have either the amber Okay to Remove LED or the amber Fault LED but not both FIGURE 4 5 Power and Fault LEDs TABLE 4 1 System Status Panel LEDs for the Netra CT 810 Server LED LEDs Available Component HDD 0 Power and Okay to Upper hard disk drive Remove HDD 1 Power and Okay to Lower hard disk drive Remove Slot 1 Power and Okay to Host CPU card installed in slot 1 Remove Slots 2 7 Power and Okay to I O card or satellite CPU card installed in slot 2 7 Remove Slot 8 Power and Okay to Alarm card W installed in slot 8 Remove SCB Power and Fault System controller board behind the system status panel FAN 1 Power and Fault Upper fan tray behind the system status panel FAN 2 Power and Fault Lower fan tray behind the system status panel RMM Power and Okay to Removeable media module PDU 1 DC only PDU 2 DC only PSU 1 PSU 2 Remove Power and Fault Power and Fault Power and Okay to Remove Power and Okay to Remove Leftmost power distribution unit behind the server Rightmost power distribution unit behind the server Leftmost power supply unit Rightmost power supply unit 4 4 Netra CT Server Service Manual s October 2002 TABLE 4 2 System Status Panel LEDs for the Netra CT 410 Server LED Slot 1 Slot 2 Slot 3 Slot 4 and 5 HDD 0 SCB FAN 1 FAN 2 FTC PDU 1 DC only PSU 1 LEDs Available Power and Okay to Remove Power and Okay to Remove Power and Okay to Re
192. y have been set to basic or full hot swap mode in this situation a Ifyou see value enabled underneath a lt slot autoconfig gt line then that slot is set to full hot swap Go to Step 7 on page 6 11 to remove the card a If you see value disabled underneath a lt slot autoconfig gt line then that slot is set to basic hot swap Go to Step 5 on page 6 10 to manually disconnect the card before removing it 5 Identify the attachment point ID that corresponds to the slot where you will be removing the card As root enter pee For a Netra CT 810 server you should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition AL 8 mcd fhs connected configured ok CPU bridge fhs connected configured ok TO 2 stpcipci fhs connected configured ok TO 3 unknown empty unconfigured unknown IO 4 stpcipci fhs connected configured ok TO 5 unknown empty unconfigured unknown TO 6 unknown empty unconfigured unknown 10 7 unknown empty unconfigured unknown For a Netra CT 410 server you should get feedback similar to the following Ap_Id Type Receptacle Occupant Condition AL 1 mcd fhs connected configured ok CPU bridge fhs connected configured ok TO 2 unknown empty unconfigured unknown 10 4 stpcipci fhs connected configured ok TO 5 stpcipci fhs connected configured ok 6 10 Netra CT Server Service Manual s October 2002 The attachment point ID is shown in the first column of the readout for exa

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