SDS Self Diagnostics Overview
Contents
1. SDS Self Diagnostics Overview Ver 1 0 7 August 2014 What is SDS Self Diagnostics A set of diagnostic features that are built into the Customer Support menu of the 2014 W and X series televisions to help customers diagnose and resolve basic setup and configuration issues Which US Models Support Self Diagnostics KDL32W700B KDL40W600B KDL48W590B KDL50OW800B KDL55W800B KDL60W630B KDL40W580B KDL42W700B KDL48W600B KDL55W700B KDL55W950B KDL65W950B KDL40W590B KDL48W580B KDL50W790B KDL55W790B KDL60W610B KDL55X830B XBR49X850B XBR65X850B XBR70X850B KDL65X830B XBR55X850B XBR65X900B XBR79X900B KDL70X830B XBR55X900B XBR65X950B XBR85X950B How do I access Self Diagnostics Using the supplied remote follow these steps e Press the Home button e Select Help located in the upper right corner on the TV screen e Select Customer Support What diagnostic functions are in the Customer Support menu to help me resolve an issue on my TV 1 Self Diagnostics 8 Picture SceneSelect Setting List 2 Internet Connectivity Symptoms 9 Automatic Software Download 3 External Devices Symptoms 10 Software Update 4 Picture Sound Symptoms 11 Upload TV Usage and Statistics 5 i Manual 12 Software License Information 6 Signal Diagnostics 13 Contact Sony View Network Settings and 14 Remote Support tatus 1 Self Diagnostics This function briefly checks the TV for proper functionality by having you run two basic tests Self Diagnos2. V changes to the selected input port If the external device is outputting content and if a good connection exists between the device s output port and the selected TV input port the TV displays the content demonstrating that the source device is successfully connected to the TV s HDMI input port To return to TV home menu press the Input button on the TV s remote select TV then press the Enter button and then the Home button on the TV s remote B No sound from the Digital Audio System When selected two options are displayed Optical Audio cable see B1 below and HDMI cable see B2 below Select the cable type you have connected between the TV and the Digital Audio System B1 Optical Audio Cable When selected this confirms if the TV s settings are correct and the optical input port is working If no problem is detected the TV displays a note for you to verify the physical cable connection between the TV and the external audio system and to check the settings on the external audio system B2 HDMI Cable When selected instructions are displayed asking you to confirm that there is a good physical connection between the Audio Return Channel ARC compatible HDMI port on the TV and the Digital Audio System If the Digital Audio System is not ARC compatible you will need to use a Digital Audio Cable If you have corrected the issues and now have sound you can select Exit If there is still no sound from the Digital Audio System when
3. dio clip 5 i Manual This is an on screen User Manual or Help Guide that provides instructions and tips on how to use and enjoy various features functions and applications on your Bravia TV Use the supplied remote to navigate and select from the available sections 6 Signal Diagnostics Active only when TV input has been selected first This function shows basic diagnostics information regarding the TV broadcast signal of the currently selected TV channel Physical Channel Frequency kHz Modulation Type NTSC Status Locked or Unlocked Errors SNR dB IF AGC Interleaving The selected channel can be changed by using the Up and Down Arrow on the remote control 7 View Network settings and status This function shows current network settings and network status and an option to Check Connection which refreshes the view of the current status This test can also be performed via regular network setup options by going to e Press the Home button e Select Settings located in the upper right corner on the TV screen e Select Network e Select Network Setup Select View Network settings and status 8 Picture SceneSelect setting list This function displays the Picture Mode and SceneSelect presets that have been selected for each input and signal type Note This is a view only screen Changes can be made to a particular input by pressing the Home button the remote and then after the desired input has been selected pressing the Options b
4. mote Support This function enables you to allow a Sony Support Representative to connect directly to your TV to assist you in resolving questions or issues your TV is experiencing To use this function Be sure you TV is connected to the internet Contact Sony Support via Phone or Chat Select Remote Support Then select Remote Support again on the next screen Select Accept in order to accept the terms and conditions After a few seconds a 9 digit Remote Support Session Code is generated on the TV screen 123 456 789 Provide the Session Code to the Customer Support Representative When a Customer Support Representative connects to your TV a red SupportView icon is displayed on the lower right corner of the screen Note You can end the connection at any time by selecting Stop Session from the menu or by turning the TV power off A new session code must be generated and provided to the Customer Support Representative in order to reinitiate a Remote Support session b Network Diagnostics Same as View Network settings and status above this function shows current network settings and network status and an option to Check Connection which refreshes the view of the current status
5. tics which runs an internal system self check test followed by Check Sound Picture which displays sample picture content as it plays a sample audio clip 2 Internet Connectivity Symptoms This function checks the Internet connection It displays the TV s current Connection Type wired or wireless it confirms Local Access to home network and router and it then confirms Internet Access to your ISP and external Internet This test can also be accessed through the Settings Menu as follows e Press the Home button e Select Settings located in the upper right corner on the TV screen e Select Network e Select Network Setup e Select View Network settings and status e Select Check Connection 3 External Devices Symptoms This function checks for specific issues you may be encountering with an externally connected device First confirm that your external device is powered on and securely connected then select the symptom or issue you are experiencing from the 3 choices below A B C A No picture display from a HDMI connected device This test presents a list of all HDMI inputs and shows if device is connected to each input or not If a device is connected the TV displays the type of device e g BD and the Label Label is a unique name you can apply to a given input it can be edited by going to Settings gt Channels and Inputs gt Manage Inputs When an HDMI port is selected from the list and the Enter button is pressed the T
6. using ARC compatible HDMI ports please select Next When Next is selected the TV again checks the settings and if no problem is detected you will be prompted to again check the physical cable connections and the Digital Audio System s settings The Check HDMI Connection function same as option A above is offered If selected the devices the TV detects as connected are shown C BRAVIA Sync does not work This test presents a list of external devices connected to the TV on HDMI inputs a If there are no devices connected the TV displays this message No HDMI or MHL devices found Please check the connections b When external devices are detected on the HDMI inputs you are instructed to turn them on and then select Enable to set their BRAVIA Sync setting to On c There is no confirmation to the TV screen that the external devices are BRAVIA Sync enabled you will need to confirm that setting on the external device menu d You can verify that Bravia Sync in configured properly on the TV and the External device by powering the TV and the External device off and then powering on the External device If BRAVIA Sync is configured correctly on both devices the TV should turn on automatically when the External device is powered on 4 Picture Sound Symptoms This test can also be accessed by running Self Diagnostics Item 1 above This test checks the TV s Picture and Sound by displaying sample picture content as it plays a sample au
7. utton on the remote 9 Automatic Software Download This is an On Off toggle that enables or disables automatic software downloads when TV is in standby mode It is recommended that this be set to On so that your TV automatically receives the latest software updates as they become available Note that the TV needs to be connected to the Internet to receive software updates 10 Software Update This initiates TV software update by immediately checking to see if an update is available and if available allowing you the option to immediately download and install the update Note that the TV needs to be connected to the Internet to receive software updates 11 Upload TV Usage and Statistics This feature allows you to enable or disable the TV s ability to upload anonymous TV Usage and Statistics If enabled this allows anonymous TV Usage and Statistics to be sent to Sony for the purpose of quality improvement and feature enhancement 12 Software License Information This displays details of software licenses Sony uses in TV s firmware Use the Up and Down arrows to scroll up or down in the page 13 Contact Sony This displays the website and phone contact information for Sony product support It also displays the Model and Serial number of your TV 14 Remote Support This displays the website and phone contact information for Sony product support It also provides two functions Remote Support and Network Diagnostics a Re
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