Dial-Up Digital Phone Card User`s Guide
Contents
1. En Settings 10 43a k Modem Connections New Connection Connections Nextel Online Dial Up Services 4 The Make New Connection screen will appear A Settings Make New Connection Enter a name for the connection Mobile Phone Select a modem Socket DPC Connection Baud Rate l a z0 7 In the top box enter a name such as Mobile Phone In the Select a modem box select Socket DPC Connection 5 Tap Advanced Do not change the default settings in Port Settings En Settings 11 13a ok Advanced Connection preferences Data Bits Parity None Stop Bits 1 Flow Control Hardware Terminal L Use terminal before connecting L Use terminal after connecting L Enter dialing commands manually Port Settings TCP IP Name Servers nextel com Configuring Remote Networking 6 If you use server assigned IP addresses e g DHCP you can probably keep the default settings in the TCP IP and Name Servers windows Otherwise follow the instructions from your network administrator or ISP to configure specific IP and name server addresses If you don t know what to enter tap ok 7 When you return to the Make New Connection window tap Next The Mobile Phone screen will appear Enter the phone number of your office network or ISP and tap Next En Settings Mobile Phone Country code 1 Area code 425 Phone number 5551214 cancet _ Back _ Nese NOTE Spa2. Inc All rights reserved MOTOROLA the Stylized M logo and all other trademarks indicated as such herein are trademarks of Motorola Inc Reg U S Pat amp Tm Off 2001 Motorola Inc All rights reserved Copyright 2000 Socket Communications Inc All rights reserved Socket and the Socket logo are registered trademarks of Socket Communications Inc Socket Communications and Socket Digital Phone Card are trademarks of Socket Communications Inc All other product names and services are the property of their respective trademark owners The Digital Phone Card includes technology licensed under United States Patent Nos 4 543 450 4 603 320 4 686 506 and 4 972 470 Windows Windows CE and ActiveSync are registered trademarks of Microsoft Corporation Reproduction of the contents of this manual without the permission of Nextel Communications and Socket Communications is expressly prohibited Please be aware that the products described in this manual may change without notice Nextel Communications can assume no responsibility for anything resulting from the application of information contained in this manual Please refrain from disassembling the Digital Phone Card Disassembly of this device will void the product warranty ii nextel com Regulatory Compliance This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules This equipment i
3. NO SERVICE on my phone POSSIBLE REASONS SOLUTION You may be outside the Nextel Check the signal strength indicator coverage area on your phone SYMPTOM My computer dials but cannot connect POSSIBLE REASONS SOLUTION The software is set up fora modem Configure your software for your other than your Nextel phone Nextel phone as the modem You are dialing the wrong number Check the number including the area code Verify the number with your Internet Service Provider or corporate network support The number you are dialing is long Check the area code of the number distance you are dialing You may need to add a 1 for long distance The modem you are calling is out Contact your ISP or office network of service support to verify the status of their server and modems You have left the Nextel coverage Raise the phone antenna and area check the signal strength indicator If needed return to the coverage area to call Your user name and or password Enter the correct information are incorrect SYMPTOM My phone shows that the call connected but my communications software does not POSSIBLE REASONS SOLUTION The call took too long to connect Increase your software s time out and the software timed out interval and try calling again nextel com SYMPTOM My communications software shows that the call is connected but my phone does not POSSIBLE REASONS SOLUTION Your call wa
4. networking only after installing the software and connecting the hardware as described in Chapter 2 Getting Started Network Information Form Before configuring your Pocket PC for remote networking contact your office network administrator or Internet Service Provider ISP for the following information 1 Does the network support Dynamic Host Configuration Protocol DHCP O Yes If Yes then skip to Question 3 O No If No then answer both remaining questions What are the following IP addresses Ask which ones you need Pocket PC IP address Subnet Mask Default Gateway Primary DNS Secondary DNS Primary WINS Secondary WINS In some cases you may need to use the IP address of your host PC instead of a Primary WINS address Host computer IP address What is the following dial up information Dial up number User name Password nextel com Configuring Remote Networking Setting up Remote Networking Before setting up dial up networking you must have remote access to either your office network or an ISP account 1 With the DPC inserted into your Pocket PC tap Start A and then Settings On the bottom of the Settings window tap the Connections tab 2 On the Connections screen tap the Modem icon A Settings a AvantGo Connect Socket LP E System Connections 3 The Modem Connections screen will appear Tap New Connection
5. 3 mm Interconnect Cable Length 31 in 787 4 mm Power Consumption Standby 0 mA 0 mW Typical 3 mA 10 mW Interface Standards CompactFlash Interface CompactFlash CF I O Type I Serial Communications TTL Baud rate Up to 115 2 Kbps Operating System Support Pocket PCs running Windows CE v3 0 Software Compatibility Windows COM port Hardware Compatibility All Windows Powered Pocket PCs Warranty CompactFlash Card and Non removable Cable 1 year Certification FCC Part 15 Class B CE EN55022 C TICK s 182 11 Appendix B Hints and Tips Optimizing Signals and Connections For best results follow these guidelines before beginning a data call 1 Make sure the cable and connectors are fastened securely to your mobile computer and your phone 2 Make sure the signal strength is sufficient To optimize the signal extend the antenna position the phone upright and if necessary move to a different location 3 Make sure your phone has enough battery power for your data call Choosing the Right Applications Not all applications are ideal for wireless networking For example it takes longer to download a large file wirelessly than it does over a landline phone connection with a regular modem Experiment with your applications to determine which work best wirelessly Using Multiple Modems Pocket PCs can support multiple modems but each modem needs a separate dial up connection When making a data call b
6. Nextel Online Dial Up Service User s Guide For Use with the Digital Phone Card and Windows Powered Pocket PCs 5 01 Limited Warranty The Digital Phone Card is manufactured by Socket Communications Inc for distribution by Nextel Communications This limited warranty is not part of the Limited Warranty covered by Motorola manufactured iDEN Communication Products This Limited Warranty applies only to the Digital Phone Card Product that is offered solely by Socket Communications Inc What This Warranty Covers and for How Long Socket Communications Incorporated Socket warrants the Product against defects in material and workmanship under normal use and service for the following periods from the date of purchase CompactFlash card and non removable cable 1 year Incompatibility is not a defect covered by Socket s warranty During the warranty period Socket will replace the defective Product at no charge when furnished with proof of retail purchase provided that you ship the product to an authorized warranty service location How to Get Warranty Service You must provide proof of retail purchase in order to receive warranty service and also ship the defective product in the original container or equivalent with shipping charges prepaid to an authorized warranty service location Warranty service will be provided by SOCKET If you first contact the company that sold you the Product e g dealer or communication servic
7. an check the Save password box but your password will be saved only after you start the connection Tap Connect A connection status screen will appear As a data call is placed the following messages will be displayed in succession on the phone screen Setting Up Data Call then Data Call in Progress Once the Pocket PC reads Connected you are ready to send receive files or email or perform other tasks assuming the appropriate software has been installed on your Pocket PC Refer to the user documentation that accompanied your application for additional configuration information if needed Ending a Data Call When you are ready to end your data call 1 Go to Start A then Today and tap the connection icon in your Pocket PC s task tray A connection status window will appear as illustrated above Tap Disconnect to end the connection The connection icon will leave the task tray and your phone will hang up While a Data Call is in Progress While on a data call Cellular calls will be answered by voice mail if you have Nextel Voice Mail Service Call Forwarding feature can be used to send incoming cellular calls to another phone number see your phone s User s Guide for instructions Call Waiting is temporarily disabled during a data call Private or Group calls will not be received Callers will see the message User Not Available Message Mail and Net Mail will be stored for delivery once the data call is termin
8. ated Chapter 5 Baud Rate Settings The baud rate setting is the rate at which data is transferred between two communicating devices For optimum performance your phone was set to Auto at the factory The Autobaud setting automatically detects the baud rate setting of the connection between the computer and the phone and will select the fastest usable baud rate NOTE In some cases you may want to change the baud rate settings on your phone If the phone is not set to Autobaud the phone s baud rate setting must match the software application s modem baud rate setting Set your phone and the software to the same fixed Baud Rate from among the following settings 300 1200 2400 4800 9600 19200 38400 57600 115200bps Viewing Changing Your Phone s Baud Rate 1 wk wWN Press the star key then the pound key on your phone s keypad The Programming Menu screen displays Press the six key then the zero key The Set Baud Rate screen displays Press the option key under OK The Baud Rate screen displays Use the scroll keys to scroll through the available baud rates Select the desired rate then press the option key under OK NOTE If the settings on the phone do not match the modem baud rate setting on the active software application the phone will not respond Press the option key under Exit when finished nextel com Appendix A Specifications Physical Characteristics CF Card Size 1 43 x 1 69 x 0 13 in 36 4 x 42 8 x 3
9. ces or dashes are not required within the phone number 8 In the next screen uncheck Wait for dial tone before dialing Then tap Finish A Settings Mobile Phone Cancel call if not connected within seconds _ Wait for dial tone before dialing Wait For credit card tone o seconds Extra dial string modem commands Po Chapter 4 Making a Data Call After installing the software if necessary and configuring your Pocket PC for remote networking you are ready to make a data call Preliminary Checkpoints 1 2 3 Make sure the cable and connectors are fastened securely to your Pocket PC and your phone Make sure the signal strength is sufficient To optimize the signal extend the antenna position the phone upright and if necessary move to a different location Make sure your phone has enough battery power for your data call Placing a Data Call 1 With the DPC inserted in your Pocket PC tap Start Al and then Programs On the Programs screen tap the Connections icon Connections On the Connections screen tap the icon with the name you gave your DPC connection Mobile Phone The Connect To window will appear Enter your User name and Password In the Dial from box select Home A Connect To Mobile Phone User name ABCDEFG Password k Domain Save password Phone 715551212 Dial from nextel com Making a Data Call 4 Optional For convenience you c
10. depicted in this guide may appear different from the keys on your phone nextel com Getting Started Installing the Software If you have an HP Jornada 540 545 or 548 Pocket PC the software drivers for the DPC are already installed No software installation is needed For any other Pocket PC follow these steps BEFORE inserting the DPC into your Pocket PC 1 Establish an active connection between your Pocket PC and a host PC Use your Pocket PC s serial connection cable 2 Insert the DPC Installation CD into the CD drive of your host PC Click Start Run on your host PC type DASETUP use your CD drive letter and follow the instructions on your host PC 3 When installation is complete reset your Pocket PC Connecting the DPC to your Pocket PC and Nextel Phone 1 Use the DPC in the CompactFlash I O slot of your Pocket PC Plug the DPC directly into the slot 2 After inserting the Digital Phone Card into your Pocket PC connect the free end of the data cable to the data cable accessory connector on the bottom of your Nextel phone Removing the Digital Phone Card Remove the DPC by gripping the black plastic connector that protrudes from the card and pulling outwards DO NOT pull the cable Pull the black connector that protrudes from the card DO NOT PULL THE CABLE Chapter 3 Configuring Remote Networking This chapter explains how to configure your Pocket PC for remote networking Set up remote
11. e provider it should facilitate your obtaining warranty service You can also call NEXTEL at 1 800 639 6111 for warranty service location information This warranty applies only to the original retail purchaser and is not transferable What This Warranty Does Not Cover This warranty does not cover defects or damage by abuse accident misuse or misapplication nor as a result of service or modification other than by Socket General Provisions SOCKET AND NEXTEL ARE NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM BREACH OF ANY EXPRESS OR IMPLIED WARRANTY INCLUDING DAMAGE TO PROPERTY AND TO THE EXTENT PERMITTED BY LAW DAMAGES FOR PERSONAL INJURY THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE State Law Rights Some states do not allow limitation of implied warranties or the exclusion or limitation of incidental or consequential damages so that the above limitations or exclusions may not apply to you This warranty gives you specific legal rights and you may also have other rights which may vary from state to state This Product may contain fully tested recycled parts warranted as if new Copyright Notice 2001 Nextel Communications Nextel the Nextel logo and all other Nextel product and or service names referenced throughout this guide are either a trademark service mark or registered trademark of Nextel Communications
12. e sure to choose the connection for the modem in use To make multiple dial up connections follow the steps outlined in the Setting up Remote Networking section but include the following modifications 1 In the Make New Connection screen when naming connections select names that clearly distinguish the modem in use such as Internet Service Provider Wireless and Internet Service Provider Landline 2 In the Select a modem box choose Socket DPC Connection for a wireless connection Choose your existing modem for a landline connection nextel com Appendix C Troubleshooting SYMPTOM My computer does not recognize my phone as the modem does not respond to AT commands cannot place a call POSSIBLE REASONS SOLUTION Your phone is not communicating Turn your phone off then turn it properly with your computer on again The data cable is loose or Make sure you are using the right detached data cable and fasten it securely he software is set up fora modem Configure your software to use the other than your Nextel phone Nextel phone as the modem SYMPTOM My call fails immediately or I get aNETWORK TROUBLE message on my phone POSSIBLE REASONS SOLUTION The phone battery died Recharge or replace the battery The network is experiencing Please try again If the problem temporary difficulties persists contact Nextel Customer Care at 1 800 639 6111 13 SYMPTOM I get the message
13. es all the information you need to begin using Nextel Online Dial Up Service with your Pocket PC Nextel Online Dial Up Service is available only in the continental United States and Hawaii NOTE Nextel Online Dial Up Service requires the use of a Nextel data capable phone References to the terms phone or modem contained in this guide refer to a Nextel data capable phone Nextel Online Dial Up Service provides the following e Maximum effective throughput of 9600 bps e Ability to host connections using full duplex operation in V 21 V 22 V 22bis V 23 V 26bis V 27 V 27ter V 32 at 4 8 or 9 6 Kbps Bell 2124 and Bell 103 industry standard modes NOTE Transmission and reception speed may vary based on your relative position within the coverage area If you are in a marginal location close to the border of the coverage area the throughput of your phone during data transmission may be affected Nextel Coverage For details on Nextel coverage areas visit Nextel at nextel com Questions Call Nextel Customer Care at 1800 639 6111 or dial 611 from your Nextel phone Accessories To order accessories or additional connectivity kits call Nextel Nextday Accessories at 1 800 914 3240 or visit nextel com Chapter 2 Getting Started What Can I Do With Nextel Online Dial Up Service and the Digital Phone Card You can use your Nextel data capable phone for any Dial Up Networking application that requires a modem With N
14. extel Online Dial Up Service and a Windows powered Pocket PC you can synchronize your data remotely access and browse the Internet or send and receive email Just replace your traditional modem with your Nextel data capable phone and you re ready to access time critical information on the go What You ll Need To use Nextel Online Dial Up Service with the Digital Phone Card you will need the following e a Nextel data capable phone e a Nextel Online Service Plan with Nextel Online Dial Up Service activated e aPocket PC running Windows CE v3 0 and above e the Digital Phone Card Compact Flash Type I and Installation CD from your Connectivity Kit e a Dial Up Networking connection for an existing Internet Service Provider ISP or corporate dial up service Setup Overview The Digital Phone Card DPC is a CompactFlash plug in card that works in the I O slot of your Pocket PC To have your Pocket PC recognize the DPC in most cases you must 1 run the included Digital Phone Card DPC Installation CD to install the software drivers on your host computer see Installing the Software on page 3 2 connect the DPC to your Pocket PC and Nextel phone see page 3 and 3 configure your Pocket PC for remote networking see Configuring Remote Networking on page 4 NOTE The screens illustrated in this manual are shown as a guide only and may be different from the ones on your actual screen display Additionally phone keys
15. ne Dial Up Service and the Digital Phone Card What You ll Need Setup Overview Installing the Software Connecting the DPC to your Pocket PC and Nextel Phone Removing the Digital Phone Card CHAPTER 3 CONFIGURING REMOTE NETWORKING Network Information Form Setting up Remote Networking CHAPTER 4 MAKING A DATA CALL Preliminary Checkpoints Placing a Data Call Ending a Data Call While a Data Call is in Progress CHAPTER 5 BAUD RATE SETTINGS 10 Viewing Changing Your Phone s Baud Rate 10 APPENDIX A SPECIFICATIONS 11 APPENDIX B HINTS AND TIPS 12 Optimizing Signals and Connections 12 Choosing the Right Applications 12 Using Multiple Modems 12 APPENDIX C TROUBLESHOOTING 13 N oooO ub A WwWwWNNWN nextel com Chapter 1 Introduction Welcome to Nextel Online Dial Up Service Your Nextel data capable phone manufactured by Motorola represents state of the art digital communications technology and provides more convenience than ever for business people on the go In addition to functioning as a two way radio digital cellular phone and pager your phone can also serve as a wireless modem So from any area serviced by the guaranteed all digital Nextel National Network you can connect your Microsoft Windows powered Pocket PC to your Nextel phone using the Digital Phone Card DPC and access the Internet or your company s intranet without the hassle of locating a telephone jack for a landline connection This guide includ
16. s also CE EN55022 and C TICK compliant These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user may try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna of the radio or television e Increase the distance separating the equipment and the receiver e Connect the equipment to an outlet on a different branch circuit than that of the receiver e Consult the dealer or an experienced radio TV technician for help The user may find the following booklet helpful How to Identify and Resolve Radio TV Interference Problems This booklet is available from the U S Government Printing Office Washington D C 20402 Table of Contents CHAPTER 1 INTRODUCTION 1 Welcome to Nextel Online Dial Up Service CHAPTER 2 GETTING STARTED What Can I Do With Nextel Onli
17. s dropped but your Cancel the call from your software software is still waiting to connect and try again SYMPTOM I get a SERVICE RESTRICTED message on my phone POSSIBLE REASON SOLUTION You may be using an incompatible Ensure there is no prefix such as 0 dialing format or 9 before the Dial Up Networking phone number You may not have activated If the problem persists contact Nextel Online Dial Up Service Nextel Customer Care at 1 800 639 6111 to ensure you have subscribed to Nextel Online Dial Up Service SYMPTOM I get disconnected in mid session POSSIBLE REASONS SOLUTION The phone signal has faded or you Raise the phone antenna and have left the coverage area check the signal strength indicator on your phone Your phone battery died Recharge or replace the battery The data cable is loose or Securely fasten the data cable detached The modem you are calling is out Contact your ISP or office network of service support to verify the status of their server and modems Your call was dropped Try the call again You were automatically Some software will end a call after disconnected due to inactivity a period of inactivity Disable or change the automatic disconnect feature 15 SYMPTOM I cannot access my email or use my web browser POSSIBLE REASONS SOLUTION You are not connected to your Connect again corporate network or ISP Your dial up networking settings Reconfigure
18. with the right settings are incorrect for your office network or ISP Your user name s and or Enter the correct information for password s for your services are all services including email NT incorrect servers and proxy servers 16 nextel com
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