User Manual for the IP-710
Contents
1. Transfer to AltiGen Voice Mail System Flash button 15 lt AA gt Transfer to Auto Attendant Flash button ext Transfer to a User s Voice Mail Flash button ext Flash button Consultation Dialing an IP Number Directly from the IP 710 To dial an IP number directly from the IP 710 phone set enter the IP address using the key to enter periods and followed by the key Note This works only when the IP 710 is operating in Basic mode 1 Feature must be enabled by system administrator Feature available only on systems with Triton Analog Extension board IP 710 Manual 33 If the IP 710 is configured for a public IP address you can call other public IP address devices If the IP 710 is configured for a private IP address you can call other private IP address devices that you can see or that are on your subnet 34 IP 710 Manual Appendix A Specifications Network Protocols Call Control Protocols Audio Standards Keypad Features amp Handset LCD LED LAN Memory H 323 SIP RTP RTCP TFTP TCP UDP DHCP DNS ARP ICMP Telnet H 323 SIP Codec ITU G 711 PCM two low bit rate G 723 1 and G 729A G 729AB Acoustic Echo cancellation supporting high quality speakerphone 12 standard dialing keys 0 9 16 feature keys Redial Hang up Release Hold Intercom Speaker Mute Headset Flash Speed dial Transfer Conference Speake2. button phone Speed Dial Quickly dials a selected These are speed dial numbers button number from a list that has configured by the system been previously stored administrator Transfer Transfers an active call to This button cannot be used to button another number flash after being used to transfer a call To reconnect to a call after using the Transfer button use the button or the Flash button Voice Mail Enables access to voice The VM count that appears in the button messages LCD reflects new messages 12 IP 710 Manual previously heard messages are not included CHAPTER 2 Setting Up the IP 710 Phone To set up the IP 710 phone follow these instructions 1 Gather network settings information this information is needed to configure the IP 710 AltiWare server IP address P 710 phone s IP address This address is needed if your company does not use Dynamic Host Configuration Protocol DHCP which automatically assigns IP addresses to devices when they are connected to the network The phone s IP address can be obtained from your system administrator 2 Connect the IP 710 a Connect the phone to the LAN that AltiServ is on b Connect the handset to the handset port c Connect an Ethernet cable from another network device such as a desktop computer to the PC access port on the phone optional d Connect the power plug to the DC port Note If you want to use Power over Et
3. Rebooting the phone To reboot the IP 710 phone press 3 then press the Enter button IP 710 Manual 17 18 ZP 710 Manual CHAPTER 3 Configuring the IP 710 Phone Phone system and network settings can be configured through the IP phone s menu The phone can also be registered through this menu if necessary To get to the menu press the Menu button e a v buttons scroll the menus and settings in the LCD screen e gt button selects a menu item or a setting The Enter button also selects a menu item or a setting e 4 button returns to the previous menu Press the Release button to exit the menu The following tables describe each setting and the corresponding menu path Important YourIP 710 phone should be in normal operating mode when you configure it If your IP phone is in BASIC mode shown in the LCD display your changes will be overwritten by Alti Ware Administrator settings when the phone is successfully registered Phone Settings Setting Menu Path Description Extension Phone Setting Sets the IP phone s extension Number Ext Number number Extension Phone Setting Sets the IP phone s extension Password Ext Password password Program Phone Setting Sets the speed dial number or feature Keys Program Keys code for a selected key Program Key s IP 710 Manual 19 Ring Tone Phone Setting Sets the desired ring tone Ring Tones Ring Phone Setting Do
4. a ALTIGEN COMMUNICATIONS IP 710 Phone User Manual 10 2007 4290 0012 5 1 WARNING Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems This is a criminal offense Currently we do not know of any telecommunications system that is immune to this type of criminal activity AltiGen Communications Inc will not accept liability for any damages including long distance charges which result from unauthorized and or unlawful use Although AltiGen Communications Inc has designed security features into its products it is your sole responsibility to use the security features and to establish security practices within your company including training security awareness and call auditing NOTICE While every effort has been made to ensure accuracy AltiGen Communications Inc will not be liable for technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subject to change without notice This documentation may be used only in accordance with the terms of the AltiGen Communications Inc License Agreement AltiGen Communications Inc 4555 Cushing Pkwy Fremont CA 94538 Telephone 510 252 9712 Fax 510 252 9738 E mail info G altigen com Web site www altigen com TRADEMARKS AltiGen AltiServ AltiWare AltiSpan AltiReach AltiLink AltiConsole AltiAdmin IP 710 Zoomerang IPTalk AltiRepor
5. workgroup pilot number an extension designated to a workgroup that is not associated with a physical port and may consist of up to 64 members When the pilot number is dialed the call is distributed to the workgroup members IP 710 Manual 47 48 IP 710 Manual Index A activating IP phone extension 14 Activity button 8 26 AltiWare Server setting IP address 20 assigning alocalIP address 22 a TFTP server 23 NAT 24 audio standards 35 auto answer 8 device 8 rng 8 B BLF configuring 9 Boot Download 21 Busy Lamp Field configuring 9 C call control protocols 35 Call Log button 5 9 Call Record button using 9 call record configuring 9 Conference button using 10 configuring from IP phone menu 19 IPsettings 22 NAT 24 D DHCP enabling disabling 21 dial pad 5 dialing IP number 33 dimensions IP 710 phone 36 display workgroup status 10 distinctive ring options 25 Index E emergency gateway setting 21 emergency number setting 21 Enter button 4 extension activating IP phone 14 number setting 19 password setting 19 F features list of 27 firmware updating 23 firmware upgrading 21 Flash button 5 G GateKeeper Discovery enabling disabling 22 gatekeeper enabling disabling 21 gateway setting IP address 21 Greeting button 10 H handset port 7 hardware components 7 headset plug receptacle 7 port 7 port support 36 Headset button using 10 Hold button using 10 Intercom
6. Networking software generally implements multiple levels of protocols layered one on top of the other Q queue a collection of calls waiting to be served Queued calls in AltiWare are handled on a first in first out basis R RAS Remote Access Service RJ 11 The common telephone jack Usually wired with four wires the red and green signify the tip and ring circuits RJ 45 A jack for data cables Usually wired with eight wires router protocol dependent device that connects subnetworks together S server any computer whose function in a network is to provide user access to files printing communication and other services static IP address a permanent IP address that is assigned to a node in a TCP IP network subnet mask the method used for splitting IP networks into a series of subgroups or subnets The mask is a binary pattern that is matched up with the IP address to turn part of the host ID address field into a field for subnets System Speed Dialing this feature allows the user to access a list of commonly called phone numbers entered into the system by the administrator The user presses the SpeedDial button on the phone selects a number from the list and then dials by pressing the Enter button 46 IP 710 Manual Glossary T TCP IP Transmission Control Protocol Internet Protocol A full set of protocols used on the Internet TDM Time Division Multiplexing TFTP Trivial File Tran
7. side of the module compartment between the compartment and the module until the feet of the two tabs 1s under the module the inside of the cover should be facing toward the module 3 Pull up to remove the module 16 IP 710 Manual Miscellaneous Operation Notes Logging in and out When using 26 and 27 to log out log in the IP 710 must be onhook Pressing the Speaker button and then using 26 or 27 will not work BASIC mode If the IP 710 phone fails to register with AltiWare during startup the phone operates in Basic mode When in Basic mode the IP phone s LCD display shows BASIC IDLE No AltiWare switching features are available in this operating mode However the phone user can enter a destination IP address followed by and make an outgoing call through the IP network to reach AltiWare or another IP 710 phone Also the IP phone can accept incoming calls originating from AltiWare or another IP 710 phone If the IP phone s local configuration is changed while in BASIC mode the changes are overridden by AltiWare Administrator settings e Incoming call takes priority If a call comes in while you are using any phone menu or display such as workgroup display or Call Log the phone will exit the menu and go to the ring state Restoring default settings To automatically restore the original default settings for the IP 710 phone 1 Press the Menu button 2 Press 2 then press the Enter button
8. 27 V verifying phone startup process 14 version information 21 Voice Mail button 12 Index W warranty v how to get service vi workgroup queue status configuring display 10 workgroup queue status displaying 25 IP 710 Manual 51
9. The IP 710 provides a broad range of call handling and dialing features directly on the phone and through the AltiWare system The following table lists the supported features a brief description of each and configuration and use notes where applicable Feature Description Notes Activity Lets users set an activity Callers in the system are notified button code that specifies their of the activity status when a callis activity status for example in a meeting when they are not at the phone not answered Auto Answer When a call comes in the IP phone will ring for a specified number of seconds connect the call and automatically answer through the speaker or headset During ringing the user can manually pick up the call from headset handset or speaker Auto Answer Ring When Auto Answer is set to Yes specifies how many seconds the IP phone should ring before the call is automatically answered 1 20 seconds Auto Answer Dev device When Auto Answer is set to Yes specifies whether the call should be automatically answered through the speaker or headset 8 IP710 Manual Busy Lamp Associates a Must be configured by the system Field BLF programmable key with administrator an extension that us The BLF feature can be assigned automatically dialed when g only to internal extension selected the key s light numbers not outside numbers indicates that the e
10. button 10 IP 710 phone functions list of 27 hardware components 7 illustration 3 6 7 overview 3 registering 22 specifications 35 IP address assigning alocal 22 IP 710 Manual 49 Index inputting in LCD 22 IP number dialing 33 IP settings configuring 22 K keys feature 35 L LAN ports 35 LCD messages explained 39 40 41 LCD screen 3 27 35 LED in buttons 35 line park configuring 11 local address setting 21 memory IP 710 phone 35 Menu button 4 Message Waiting light 4 Mute button 11 N NAT address setting 22 assigning 24 configuring 24 enabling disabling 22 navigation buttons 4 network mask setting 21 protocols 35 settings configuring from phone 21 P password setting extension 19 periods inputting in LCD 22 phone operation 28 phone startup verifying 14 PoE module 7 installing 16 removing 16 port 50 IP 710 Manual handset 7 headset 7 power over Ethernet module 7 using 16 power IP 710 phone 36 R Redial button 11 registering IP phone 22 Release button 5 11 ring tones setting 11 24 S service getting vi setting up IP 710 locally 13 setup IP 710 13 Speaker button 12 specifications 35 SpeedDial button 5 12 startup verifying phone 14 system settings configuring from phone 20 T TFTP server assigning 23 setting IP address 20 time offset setting 20 Transfer button 12 troubleshooting 36 U updating phone firmware 23 using the phone
11. button again Program Key 1 Press the Menu button 2 Select PHONE SETTING then PROGRAM KEYS then the desired program key 3 Enter the appropriate digits for the speed dial number or feature code Reboot 1 Press 3 then the Enter button 30 IP 710 Manual Redial Phone is onhook 1 Press the Redial button 2 Use to scroll to the desired entry scrolls to previous entry scrolls to first entry 3 Press the Speaker button or raise handset Redial up to last 16 calls Redial up to 32 digits Release For a connected call 1 Press the Release button to hang up the call Also press the Release button to exit the menu Restore 1 Press the Menu button Default 2 Press 2 then the Enter button Settings Ring Tones 1 Press the Menu button 2 Select PHONE SETTING and scroll to RING TONES 3 Select a ring tone and press the Enter button To download new ring tones from the server 1 Select PHONE SETTING and scroll to RING DOWNLOAD 2 Scroll to YES and press Enter Note Custom ring tones are not supported Program 1 Press the appropriate key keys 1 15 to initiate one of the mable Key following functions pre assigned by the system lt N A administrator Busy Lamp Field AltiServ Feature Code Admin Defined Line Park Call Record Workgroup Status BLF User Defined st Feature To configure a programmable key with User Defined Code enabled
12. pee PRIMER aid System Call Pickup any station ringing Flash button 31 Personal Call Park T9 eXES D se cea emnes sitne Personal Call Park Pickup Flash button 41 System Call Park HAT MOC o orto nemus System Call Park Pickup 51 line park line gt Line Park Pickup HS ac yatta chia anes eat te sea Hands Free Intercom Mode 48027 ma csset Der RUE wand nt Hands Free Manual Answer Mode Call Management HOG i nh xS Wawasan AAAS Station Log Out Phone must be onhook HOT 5 ues cocus END PR HW Station Log In Phone must be onhook 32 acct code Enter Account Code before dialing Flash button 32 acct code Enter Account Code mid call 333 Ge ite Delve etic etta Spies Do Not Disturb 48304 eene iure endete ed Gus Call Forwarding O4 oett eset o Den oes Remote Call Forwarding Other Features 4227 fedet heo seq RU eade Feature Status Check 3825 2 Pans e x Station Speed Dial Setup BOO sce Bis pisei s o n ha Outside Call Blocking operator only HOO eth ei sio fad LU LM S Operator Off Line operator only AAT riora doe Pe seis Overhead Paging TAD eeu ghee ak EC Sk E Overhead Paging by Trunk FAG So era edem RED tea Group Paging for IP 710 phone users 1855 esee ERE REX List Feature Tips FEL doses cipio d WERL d Silent System Call Park HOO ounce ccr eet Eo Mec 3 Ready to receive workgroup calls SOT cher eee ed Not ready to receive workgroup calls Flash button 40
13. voice path through speaker indicated by the button s blinking light 8 Headset Hook switch for headset device 9 Conference Initiates a conference call indicated by the button s blinking light 10 Hold Places a call on hold indicated by the button s blinking light 11 Mute Engages or disengages mute function 12 Speaker Enables speaker 13 Menu Displays the phone s menu 14 Navigation v buttons let you scroll through text on the LCD buttons screen gt button selects a menu item or setting 4 button returns to previous configuration menu or deletes the last digit input 15 Enter Confirms selections made in the LCD including settings 4 IP 710 Manual 16 Release Releases a call exits from the menu releases phone from an active state 17 Redial Redials up to last 16 calls and up to 32 digits 18 SpeedDial Displays a list of Station Speed Dial entries configured through AltiView AltiAgent or AltiAdmin ACM Admin To make an outgoing call use the buttons to select a Speed Dial entry then press Enter 19 Call Log Displays the caller IDs of up to 99 incoming calls To dial use the buttons to select a call log entry then press Enter 20 Flash For system feature codes that need a flash to complete 21 Transfer Transfers a call 22 Volume Adjusts volume of ringer speaker handset and headset 23 Dial Pad Functions like a dial pad on a traditional telephone
14. 10 will be able to work behind a regular NAT router without any special implementation for H 323 Note If more than one IP 710 phone sits behind NAT a VPN tunnel is required to connect between the NAT router and the corporate router Enabling NAT By default NAT is not enabled If you connect the IP 710 behind a NAT router you must enable NAT To enable NAT 1 Press the Menu button 2 Use the w button to scroll to NETWORK then press the Enter button 3 Scroll to ENABLE NAT and press Enter 4 Press w to select YES and press Enter Setting Ring Tones The IP 710 phone has 14 ring tones available To set the ring tone 24 IP 710 Manual Press the Menu button Select PHONE SETTING then press the Enter button Dp ps Scroll to RING TONES and press Enter 4 Scroll to the desired ring tone and press Enter When new ring tones are added to the server they can be downloaded from the phone To download ring tones 1 Select PHONE SETTING and press Enter 2 Select RING DOWNLOAD and press Enter 3 Select YES and press Enter Note Custom ring tones are not supported Distinctive Ringing Support If the Distinctive Ring options are enabled by the system administrator you may have three different ring cadences that distinguish the types of calls Internal call 1 ring External call 2 rings Operator call 3 rings Workgroup Status Display A programmable key can be configured in AltiAdmin ACM
15. Admin a Press the Menu button select PHONE SETTING and Defined press the Enter button Line Park b Scroll to PROGRAM KEYS and press Enter Call c Select the key to program and press Enter Record Workgroup d Enter the appropriate digits for the speed dial number or feature code and press Enter Status The digits are automatically dialed when this function key is User pressed Defined Speaker To use the speakerphone 1 Press the Speaker button 2 To disconnect the call press the Speaker button again IP 710 Manual 31 Speed Dial 1 Press the Speed Dial button to see a list of phone numbers configured by the system administrator 2 Use to scroll to the desired entry 3 Press the Enter button to dial the number Transfer During a call 1 Press the Transfer button which places the call on hold 2 Dial the number you want to transfer the call to 3 Hang up if the party answers the call or press Transfer again to complete transferring 4 If the party refuses the call return to the original call by pressing the button or the Flash button Voice Mail 1 Press the Voice Mail button 2 Enter voice mail password The Message Waiting light blinks when a voice mail message is waiting TheLCD displays the new voice mail count which includes only unheard messages when onhook Volume To adjust volume on handset speakerphone headset 1 Depending on which v
16. Admin to display workgroup status when the key is pressed The workgroup status display is in the following format WG200 CIQ05 LQT05 LOGIN gt TH02 SLO60 Not Ready WG workgroup number up to 4 digits CIQ number of calls currently in the queue LQT longest queue time of current queued calls LOGIN LOGIN LOGOUT indicates the agent login logout state IP 710 Manual 25 TH number of calls in the queue whose queue time is greater than the service level threshold SL service level in percentage Not Ready the agent is not ready to receive workgroup calls Greeting Button The IP 710 phone s Greeting button is a shortcut to the greeting feature in voice mail It lets users Record a greeting Enter a directory name Select which greeting to use Greetings are affiliated with activity codes The user can choose for example the meeting greeting or the business travel greeting See Activity Button below Activity Button The IP 710 phone s Activity button lets users select an activity code that corresponds to their activity status for example at a meeting or in training The selected code appears in the upper right of the LCD screen When an IP 710 user calls an extension in the system that has activity codes set up and the call goes into RNA handling or the destination user has DND enabled the activity code is displayed on the IP phone Note Called party activity display is not ava
17. EUR ee eee 24 Setting Ring Tones ee eee 24 Distinctive Ringing Support 0000 25 IP 710 Manual i Workgroup Status Display 0 00 00 0022 e eee 25 Greeting Button zoe be pa aoe E Yd 26 Activity BUttOfi io eO DEVE EH SERRE 26 CHAPTER 4 User Guid eere et ee ERR eI E TTE 27 The LCD Screen i ge RR ale e ote RO Ee d 27 Basic Phone Operation 0 00 00 ee eee eee eee 28 Appendix A com rutru hex Rte S 35 SpecIfICaflors ius cso tad Mateo et Me ae Bares Glens shh ee quus 35 Troubleshooting 0 0 02 36 LCD Messages eet ae ut ees be ee 39 Local Menu Configuration Messages 39 IP Phone Running Messages sese eese 40 IP Phone Boot Messages sese 41 GIlOSSAEy irse Re eke dose ARE eo ed De UR De Heed re RE 43 nn E 49 ii IP 710 Manual NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or tel
18. P FAIL Failure downloading TFTP UPDATE FAILED Firmware update failed UPDATE OK update APP S1 Firmware update successful Appears when Boot Download is set to TRUE The IP 710 will show this message when it is rebooted IP 710 Manual 41 Troubleshooting 42 IP710 Manual Glossary A ASCII American Standard Code for Information Interchange B Boot to cause the computer to start executing instructions BPS Bits Per Second The number of bits transmitted per second C configure to determine and assign the equipment cabinet or chassis contents and location of each card as well as software parameters D DHCP Dynamic Host Configuration Protocol a protocol that lets network administrators manage centrally and automate the assignment of Internet Protocol IP addresses in an organization s network DNS Domain name system used to address translation to convert H 323 IDs URLs or e mail IDs to IP addresses DNS is also used to assist in locating remote gatekeepers and to reverse map raw IP addresses to host names of administrative domains Do Not Disturb DND when this feature is selected all incoming calls to the user s extension are denied If the station has system forwarding instructions the calls will be automatically redirected to another extension Attendant or operator DTMF Dual Tone Multi Frequency are the low and high frequency tones that comprise touch to
19. PM x300 If it doesn t pass through these stages successfully refer to Troubleshooting on page 36 The Phone Startup Process After the IP 710 has power connected to it the phone begins its automatic booting process by cycling through these steps 1 2 3 14 All LED lights will be on The LCD screen displays ATGN BOOT on the first line On the second line of the LCD screen the following messages are displayed in succession CHECK MEMORY RAM checking state IP 710 Manual CHECK FW Firmware checking state INIT NETWORK LOADING FW LOADING NOW Boot Done INITIALIZING IP 710 Manual 15 To Use IP 710 in Power over Ethernet Mode 1 Unplug the power cord 2 Remove the screw on the PoE Module cover and remove the cover 3 Plug in the PoE Module as illustrated below The side with four pins in the middle faces the top Top Note the centered pins are at the top PoE Module 4 Put the PoE module cover back and tighten the screw 5 Move the DC PoE switch to the PoE position 6 Connect the phone to an AltiGen certified PoE enabled switch To Remove the PoE Module 1 Remove the screw on the PoE Module cover and remove the cover 2 Notice the feet on the two tabs on the lower end of the cover Use these feet to lift the PoE module out of the compartment Holding the upper end of the cover slip the cover into either the right side or left
20. RMA 123 AltiGen Communications Inc 4555 Cushing Pkwy Fremont CA 94538 Upon authorization of return AltiGen will decide whether the malfunction ing product will be repaired or replaced 2 Toobtain warranty service you will be required to provide a The date and proof of purchase b Serial number of the product c Your name and company name d Your shipping address A description of the problem 3 For additional information contact your AltiGen Dealer or AltiGen Communications Inc Effect of State Law This warranty gives you specific legal rights and you may also have other rights which vary from state to state Some states do not allow limitations on implied warranties and or do not allow the exclusion of incidental or consequential damages so the above limitations and exclusions may not apply to you Sales Outside the U S A For AltiGen Communications products sold outside of the U S A contact your AltiGen Communications dealer for warranty information and services vi IP 710 Manual About This Manual This manual describes how to get the Alti IP 710 phone up and running on a voice over IP VoIP network It provides information about how to set up connect cables to and configure an IP 710 phone It also provides information on how to configure the network and IP settings How to use the phone is described in Chapter 4 Related Documentation IP 710 Quick Reference Card covers basic end user phon
21. and is also used for inputting some settings that are accessed through the phone s menu Note Indicates a normal operating mode key feature which is available only after registering the IP 710 with the phone server and logged in as an extension IP 710 Manual 5 3 4 5 6 Figure 2 IP 710 Phone Bottom View 1 DC Port Connects to power outlet 2 Power Cable Secures the power cable preventing it from Restraint accidentally being pulled out 3 DC PoE Switch Switches between DC power and Power over Ethernet PC Access Port Connects to PC 10 100 Base T 5 LAN Port Connects to network 10 100 Base T 6 PoE Module Covers the optional Power over Ethernet Module Cover 7 Slots for the Four slots on each side for inserting the phone Phone Stand stand to set the phone at the desired angle 6 IP 710 Manual Figure 3 IP 710 Phone Left View 1 Headset 2 5mm plug Connects to a 2 5mm headset receptacle 2 Headset RJ port Connects to a non amplified headset with RJ9 connector 3 Handset port Connects to a handset Hardware Items in the Package The following hardware items are included in this package P 710 set and stand e Handset e Handset cord AC adapter Input 100 240V Output DC 5V 2A Power cord Network cable Optional items can be purchased separately Power over Ethernet PoE module Wall mount bracket IP 710 Manual 7 Supported Telephony Features
22. e IP address from the DHCP server DUPLICATE IP Another device configured with the same IP address as the IP phone is detected The IP phone cannot function correctly until this is corrected INVAI LID IP INPUT AGAIN The inputted IP address is invalid INVALID VAL During register of IP extension an invalid response return value returned from phone server NO IP ADDR IP 710 cannot attach an IP address due to network failure No Network Phone has lost Ethernet connection REGISTER FAIL Cannot register to the AltiGen phone server REGISTER OKAY IP extension registered successfully 40 IP 710 Manual Appendix A REGISTERING User entered 427 to manually register the IP extension REMOVE OLD EXT When 27 is entered the extension password configuration in the IP phone is removed WRONG PASSWORD Registration failed because of invalid extension password IP Phone Boot Messages The following messages may be displayed in the LCD when booting the IP 710 Message Definition Boot Done The phone successfully booted CHECK FW CHECK MEMORY Checking firmware Checking memory INIT NETWORK Initializing network LOAD FAILED Failure to load the image into memory LOADING FW Loading firmware LOADING NOW Loading firmware NETWORK FAILED Network initialization failed TFT
23. e features configuration from the IP phone and AltiServ feature codes The AltiWare Administration Manual provides detailed information on configuring AltiGen IP phones in Alti Ware Administrator IP 710 Manual 1 2 IP 710 Manual CHAPTER 1 The IP 710 Phone TheAltiGen IP 710 phone is a business telephone that provides voice communication over an IP network The IP 710 provides functionality similar to traditional business phones including automatic redial on hook dialing hands free operation 15 programmable keys LCD display and headset port support The main components of the phone are illustrated in the figures below and described in the table that follows each figure 2 22 16 21 13 15 Figure 1 IP 710 Phone 1 LCD Screen Displays features such as date time phone number caller ID call waiting line call status and call time IP 710 Manual 3 2 Message Blinks when a message is waiting or a call is coming Waiting in Indicator Light 3 Program 15 programmable keys can be configured by the mable Keys system administrator in AltiWare Administrator as a 1 15 Busy Lamp Field BLF key an AltiServ Feature Code key an Admin Defined key a Line Park key a Call Record key a Workgroup Status key or a User Defined key 4 Greeting Greeting access button 5 Activity Activity code access button 6 VoiceMail Voice mail access button 7 Intercom Incoming
24. en accessing the IP 710 phone s menu Message Explanation conf timeout conf exception After 2 minutes inside the configuration menu if no action is taken the LCD will show this message and then quit the menu During configuration an unknown exception occurred Saved The changed configuration was saved into memory Write Fail Error occurred when saving the changed options into flash ROM Wrong Ext Number The inputted extension number is invalid Wrong input User inputted an invalid value or string during configuration wrong password User is trying to configure an invalid password from the phone menu IP 710 Manual 39 Troubleshooting IP Phone Running Messages The following messages may be displayed in the LCD when running the IP 710 Message Definition AW UNREACHABLE Failed to connect to the AltiGen phone server The user is trying to register the IP phone with an invalid IP phone s IP address or the AltiGen Phone Server s IP address is invalid Or the network connection is lost in offhook or connect state Refer to AltiWare is unreachable section of Troubleshooting on page 36 Basic Idle IP phone is operating in Basic mode Press 27 again to reactivate Check IP Phone Service Verify extension is configured for dynamic DHCP FAIL Although DHCP was enabled the IP 710 was not able to receive th
25. evision reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connectthe equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment IP 710 Manual iii iv IP 710 Manual Warranty What The Warranty Covers AltiGen Communications warrants its hardware products to be free from defects in material and workmanship during the warranty period If a product proves to be defective in material or workmanship during the warranty period AltiGen Communications will at its sole option repair refund or replace the product with a like product How Long the Warranty Is Effective All AltiGen Communications products are warranted for one year for all parts from the date of the first end user purchase Whom the Warranty Protects This warranty is valid only for the first end user purchaser What the Warranty Does Not Cover 1 Any product on which the serial number has been defaced modified or removed 2 Damage deterioration or malfunction resulting from a Accident
26. ge Access Protocol Version 4 IP Address a 32 binary digit number that identifies each sender or receiver of information that is sent in packets across the Internet ISP Internet Service Provider J jack the mate for a plug Used to connect two pieces of equipment together K keyboard system interface for communication A group of numeric keys alphabetic keys or function keys used for entering information into a terminal and into the system 44 IP 710 Manual Glossary L Local address an address used in a peripheral node or station in place of a network address and transformed to or from a network address for delivery purposes Logoff the procedure by which a user disconnects from a program or session Logon the procedure by which a user begins a program or terminal session and gains access to the AltiServ or Quantum system MHz Megahertz ms millisecond N NAT Network Address Translation translation of an Internet Protocol address IP address used within one network to a different IP address known within another network One network is designated the inside network the other is the outside network A configuration of data processing and or telecommunication devices and software connected for information exchange network address An identifier for a node station or unit of equipment in a network network domain a set of workstations and servers that share a security account ma
27. hernet see To Use IP 710 in Power over Ethernet Mode on page 16 3 Configure startup network settings To display the phone s menu as required below press the Menu button on the phone Use the v buttons to scroll the menus and settings in the LCD screen Press the Enter button to select a menu item or a setting If you are using DHCP ensure that DHCP is enabled on the IP 710 phone Menu NETWORK ENABLE DHCP Yes DHCP is enabled by default If your company does not use DHCP disable DHCP on the IP 710 phone Menu NETWORK ENABLE DHCP No In this case configure the following network settings on the IP 710 after setting up the phone Local IP address P subnet mask IP 710 Manual 13 4 Gateway IP address Configure the AltiWare IP settings see Configuring IP Settings on page 22 for information about IP settings a Menu SYSTEM gt Enter b Select AW SERVER and press Enter c Enterthe AltiWare server address using the key to input periods and press Enter Activate the IP 710 extension from the IP phone a With the handset onhook press 27 then the Enter button b Enter the extension number and password when prompted c The phone will attempt to register as shown in the LCD screen REGISTERING If the phone successfully passes through these stages the phone shows the date time and extension in the LCD screen and is now in normal operating mode 04 16
28. ilable in Basic mode Also the activity displayed on the IP phone may truncate the caller ID caller name The administrator can change the activity codes in Alti Admin ACM Admin in the System Configuration dialog box Activity tab To select an activity code from the IP 710 phone 1 Press the Activity button 2 Press w a to scroll through the codes 3 Press Enter to select a code 26 IP 710 Manual CHAPTER 4 User Guide The LCD Screen In normal operating mode the phone s LCD screen displays the date time and extension number on the first line 01 12 04 16PM x555 DND MISSED xx 3VM If an activity code has been set on the phone that code is displayed in place of the extension number Examples of activity codes are MEETING AWAY TRAVEL Other messages you may see DND or FWD The extension has Do Not Disturb on or is set to forward all calls MISSED xx Number of calls missed VM Indicates the number of new voice messages Workgroup Status Display When the system administrator has configured a programmable key to display workgroup status when pressed the workgroup status display is in the following format WG200 CIQ05 LQT05 LOGIN gt TH02 SLO60 Not Ready WG Workgroup number CIQ Number of calls currently in the queue LQT Longest queue time of current queued calls LOGIN LOGIN LOGOUT indicates the agent login logout state IP 710 Manual 27 TH Number of call
29. mber For the U S the emergency number is 911 Emergency System gt Sets the IP phone s emergency Gateway Emergency GW gateway IP address Version System Displays the version number of the Information Version Info IP phone Read only Network Settings Setting Menu Path Description Enable DHCP Network Sets whether Dynamic Host Enable DHCP Configuration Protocol DHCP is being used by the IP phone to retrieve a new IP address upon boot up Local Network Sets the IP phone s local address Address Local Address shows only if DHCP is disabled Network Network Sets the IP phone s network mask Mask Network Mask shows only if DHCP is disabled Gateway Network Sets the default Gateway IP address Gateway For H 323 version of phone firmware only Enable GateKeeper Network Enable GK Sets whether GateKeeper is enabled or disabled IP 710 Manual 21 GateKeeper Network Sets whether GateKeeper discovery is Discovery GK Discovery enabled IP phone will automatically find GateKeeper Shows only if GateKeeper is enabled Enable NAT Network Sets whether NAT is enabled or Enable NAT disabled NAT Address Network Sets the NAT server s public IP NAT Address address Registration from the Phone s Menu Under normal circumstances the IP 710 phone registers itself automatically However if registration failed for some reason for example the server wa
30. misuse neglect fire water lightning or other acts of nature unauthorized product modification or failure to follow instructions supplied with the product b Repair or attempted repair by anyone not authorized by AltiGen Communications c Any damage of the product due to shipment d Removal or installation of the product e Causes external to the product such as electric power fluctuations or failure f Use of supplies or parts not meeting AltiGen Communications specifications g Normal wear and tear h Any other cause which does not relate to a product defect 3 Shipping installation set up and removal service charges IP 710 Manual v How to Obtain Service End user customers should contact your Authorized AltiGen Dealer for service Authorized AltiGen Dealers must follow the steps below for service 1 Take or ship the product shipment prepaid to your AltiGen distributor or to AltiGen Communications Inc All materials being returned to AltiGen must have an associated RMA num ber RMA numbers are issued by AltiGen Customer Service and can be obtained by calling 1 888 ALTIGEN 258 4436 or submit an online RMA request via the AltiGen Partner Resource Center at http dealer altigen com AltiGen reserves the right to refuse return of any material that does not have an RMA number The RMA number should be clearly marked on the outside of the box in which the material is being returned For example Attn
31. nager database and can be administered as a group A user with an account in a particular network domain can log onto and access his or her account from any system in the domain network mask also known as the subnet mask network server networking software that responds to I O or computes requests from a client machine Windows NT network servers can be implemented either as server processes or as drivers O offhook refers to the phone when the receiver is not resting in the base One Number Access a feature of AltiWare that allows users to create a list of phone numbers that the system can use to track users and connect them with an incoming call if they are not at their extension desk onhook the term used to describe a telephone in the idle state or with the receiver still resting in the base IP 710 Manual 45 P physical extension is associated with a physical port and device An extension is created by default as a physical extension as opposed to a virtual or workgroup extension unless there are no more physical ports available ping Packet InterNet Groper a program used to test whether a particular network destination on the Internet is online by repeatedly bouncing a signal off a specified address port a communication channel through which a client process communicates with a protected subsystem protocol A set of rules and conventions by which two computers pass messages across a network medium
32. ne number 3 When the call connects press the Conference button again OR the button to cancel the conference and return to the original party The number of parties allowed in a conference call depends on the AltiServ system In general up to 6 parties are allowed To conference an incoming call when no conference is in progress 1 Connect to a caller 2 Get incoming call whose Caller ID or Caller Name is displayed on the LCD Call waiting tone is played 3 Press the Enter button to answer caller and place the original caller on hold 4 Press the Enter button to select the original hold call 5 Press the Conference button to create a conference and join both callers If a conference is already in progress to conference an incoming call 1 Press the Enter button to answer the incoming call all other conference members remain in conference 2 Press the Enter button and select one of the members in conference displays ConfHold then press the Conference button to join the incoming caller to the conference The user who initiates the conference call can select another conference member s call and drop it from the conference To drop a conference member 1 Use the buttons to select the member to disconnect 2 Press the button to disconnect this caller This feature is not available to other conference members even when the conference initiator hangs up Configuration Menu Pres
33. ne signals DSP Digital Signal Processor A microprocessor with an architecture that is particularly optimized to perform mathematical algorithms that manipulate digital signals Dynamic IP Address An IP address that is automatically assigned to a client station in a TCP IP network typically by a DHCP server Network devices that serve multiple uses such as server and printers are usually assigned static IP addresses Dual Tone Multi Frequency see DTMF IP 710 Manual 43 E extension number an arbitrary number of two to five digits that matches a station to a particular user F Firewall a set of related programs located at a network gateway server that protects the resources of a network from users of other networks FLASH a sudden brief signal Activated by pressing the Flash button or by a quick press and release of the receiver button switch hook FXS Foreign Exchange Subscriber An analog interface for direct connection of a telephone set to a digital multiplexer G GMT Greenwich Mean Time Mean solar time of the meridian at Greenwich England used as the basis for standard time throughout the world H H 323 An International Telecommunications Union ITU T standard that describes packet based video audio and data conferencing http or HTTP Hypertext Transfer Protocol The Internet protocol used to manage communications between Web clients browsers and servers IMAPA Internet Messa
34. nistrator the IP phone can play an audible beep or one of 14 different ring tones when a call is parked When configured by the administrator an alternate way to pick up a parked call is to use 51 line number if Line Park is not assigned to a programmable key The Line Park key s light will be lit and turns off when the parked call is picked up the caller hangs up or the call is routed to IVR Auto Attendant Mute button While on a call mutes conversation Program Keys Lets users associate a programmable key with a speed dial number or feature code directly from the IP phone If the system administrator has allowed it you can associate certain programmable keys with a speed dial number or feature code from the IP phone menu Redial button Redials a selected number from the last16 numbers dialed Pressing Enter dials the number displayed Redials up to 32 digits When a new call comes in the phone will exit this menu and go to ring state If in this menu for longer than 20 seconds without any input the phone exits this menu Release button Releases a call from the connected state Deletes characters entered on the LCD While onhook releases phone from an active state Ring Tones Select from one of 14 ring tones Download new ring tones from the server Custom ring tones are not supported IP 710 Manual 11 Speaker Enables use of speaker
35. olume you want to adjust take the phone offhook by lifting the handset pressing the Speaker button or pressing the Headset button 2 Press the Volume button The device name and volume level appear in the LCD 3 Press the left side of the Volume button to decrease the volume press the right side to increase the volume To adjust ringer volume 1 Leave the phone onhook 2 Press the Volume button a sample ring plays and the volume level appears in the LCD 3 Press the left side of the Volume button to decrease the volume press the right side to increase the volume Feature Codes Q2 occu teda idet eos dettes Restore default settings when user is in the Configuration Menu ur Mr E Reboot THESpWOds ilem suus Log in to voice mail at your own station THHE lt ext gt lt pwd gt 2 eee Log in to voice mail at another station AltiGen Voice Mail System Quick Features TED Eos odere a oae th tet da ana aet nas Greeting Menu S28 sco ebd ed Password Menu 32 IP 710 Manual Making Calls M34 e s es VEMM ben Dial By Name 195 Sd cet be diues ete a tan aen Virtual Log In Station Privilege Override 169 See eek EAE AES Dial Last Caller FELT p HEP Station Speed Dial HOO Fs S pte ensem due ata et s System Speed Dial HOD se inue ense pita eko n read oe Last Number Redial 4193 exbs ceste vere Ter Rue Intercom Call Answering Calls 29 exb lv DLE EMG Individual Call Pickup a specific station 2830 oL
36. r Updating Phone Firmware To update the phone firmware directly from the IP 710 phone follow these steps 1 We S Press the Menu button Use the w button to scroll to System then press the Enter button Scroll to TFTP Server then press Enter Enter the TFTP server address using the key to input periods The IP 710 will download the firmware from the TFTP server on the next reboot Reboot by unplugging and replugging the power cable OR by pressing 3 and the Enter button Once the IP phone is rebooted all LED lights come on for a brief time The LCD screen displays BOOTING on the first line On the second line of the LCD screen the following messages are displayed in succession CHECK MEMORY RAM checking state CHECK FW Firmware checking state IP 710 Manual 23 INIT NETWORK LOADING FW LOADING NOW Boot Done INITIALIZING 10 You may verify the new version of firmware Press the Menu button scroll to SYSTEM and press Enter scroll to Version Info and press Enter Configuring NAT Note This section is only for an IP 710 phone that is using an H 323 version of AltiGen phone firmware NAT Network Address Translation is the translation of an IP address used within one network to a different IP address known within another network One network is designated as the inside network the other is the outside The IP 710 can be enabled to support H 323 behind NAT The IP 7
37. r Voicemail Voicemail greeting selection Activity Volume control 15 Function keys can be set to Busy Lamp Field AltiServ feature code speed dial line park call recording workgroup status Adjustable Speaker Ring Handset Headset volume control 4 x 20 Character LCD Display Provide features such as time calling party name calling party number digits dialed extension number number of new voice mails DND FWD missed calls and system information Hold Mute Speaker Conference Headset Intercom Message waiting indicator 2 Standard 10 100 Base T RJ 45 Ports One for network to phone connection and one switch port for connection from phone to PC Flash ROM 4M stores boot ROM software imaging and configuration data DSP images DRAM 8M stores runtime program and data IP 710 Manual 35 Troubleshooting Headset Headset RJ 9 port Headset 2 5mm plug receptacle Important Contact AltiGen for the most current list of certified headsets The pin outlet for headset support is Pin 1 Tx Pin 2 Rx1 Pin 3 Rx2 Pin 4 Tx Note If using Plantronics H91N or H101N headsets a separate Plantronics cable should be used and must be ordered separately part 27190 01 in order to plug in these headsets to the headset port Dimensions HxWxD 8 74 x 9 72 x 1 89 in 222 x 247 x 48 mm Power External power SVDC 1 5A e PoE option Troubleshooting The following table provides help fo
38. r the most common problems an end user may encounter For IP 710 phone questions or problems not listed here contact AltiGen Technical Support Problem Symptom Solution AltiWare is unreachable e Check to make sure the AltiWare IP address in the IP phone is set up correctly e Check the IP 710 phone s IP address network mask and default gateway e Check to make sure you can ping the IP 710 phone s address from AltiWare e Check to make sure the IP Phone Services is started in AltiWare Check AltiWare IP address in AltiAdmin IP Phone Configuration menu 36 IP 710 Manual Appendix A Image update failed If setting Boot Download to Yes after the phone reboots and if the setting still says Yes the boot failed Check the IP 710 phone s IP address network default gateway settings Check the network connection Check the TFTP server IP address and make sure the TFTP server is running PING from the TFTP server to the IP 710 IP phone registered then goes back to Basic mode Check network connectivity by pinging from AltiServ to the IP phone Check if IP Phone Service is running Check if there is a duplicate IP address by unplugging the Ethernet cable on the IP phone then pinging the IP 710 phone s IP address Check the extension s IP address in AltiAdmin to find out if another user is trying to log in using the same extension number Use 27 then Enter to log in again and see if
39. s in queue whose queue time is greater than the service level threshold SL Service level in percentage Not Ready Agent is not ready to receive workgroup calls Basic Phone Operation ndicates a normal operating mode phone feature which is available only after registering the IP 710 with the phone server and logging in as an extension FUNCTION KEY SEQUENCE Activity 1 Press the Activity button 2 Use the buttons to select the appropriate activity and press the Enter button Callers in the system are notified of the activity status when a call is not answered Auto Answer 1 Press the Menu button select PHONE SETTING then select AUTO ANSWER 2 Use the buttons to enable disable Auto Answer mode and press Enter 3 Select AUTO ANS RING from the menu 4 Setthe number of seconds to ring before auto answer 1 20 and press Enter 5 Select AUTO ANS DEV from the menu then select from speaker or headset as the Auto Answer device and press Enter Call Log 1 With the phone onhook press the Call Log button 2 Use the buttons to scroll to the number you want 3 Press the Enter button to dial the number The Call Log stores up to 99 incoming numbers 28 IP 710 Manual Conference To initiate a conference during a call 1 Press the Conference button this automatically selects a new line and places the other party on hold 2 Enter the target telepho
40. s not available registration can be started again from the IP 710 phone s menu 1 Press the Menu button 2 Scroll to REGISTER 3 Press the Enter button Configuring IP Settings An IP address is a unique logical address that identifies each host computer on a TCP IP network An IP address is a 32 bit number expressed as four decimal numbers from 0 to 255 separated by periods Use these guidelines when manually configuring the IP settings Ensure the default gateway IP address is on the same subnet as the host IP address Check with your system administrator When inputting IP addresses into the IP 710 use the key to enter periods For example 209 120 12 8 would be input as 209 120 12 8 Assigning a Local IP Address To assign an IP address use the following steps 1 Ensure that DHCP is disabled 2 Press the Menu button scroll to NETWORK then press the Enter button 22 IP 710 Manual Scroll to LOCAL ADDRESS and press Enter Use the keys on the dial pad to enter a new IP address using the key to enter periods Press Enter Assigning a TFTP Server The default TFTP Server is set to 0 0 0 0 To assign the TFTP server use the following steps 1 Press the Menu button 2 Use to select System then press the Enter button 3 4 Use the keys on the dial pad to enter the new TFTP server address Scroll to TFTP Server and press Enter using the key to enter periods then press Ente
41. s the Menu button to display the phone menu e Usethe buttons to scroll to the menu item you want Use the gt button or Enter button to select a menu item or setting e Use the button to return to the previous menu IP 710 Manual 29 Greeting Press the Greeting button to quickly access voice mail greetings Handset To switch between handset headset and speaker the user can Headset go offhook press the Speaker button or press the Headset Speaker button Hold During a call 1 Press the Hold button to put the current call on hold and make a new call To retrieve a single call on hold 1 Press the Hold button To retrieve multiple calls on hold 1 Use to select a hold call to be retrieved 2 Press the Enter button OR 1 Press the Hold button to retrieve the last hold call Intercom Incoming Intercom Incoming voice path is heard through the speaker indicated by the button s blinking indicator light Outgoing Intercom 1 Press the Intercom button then the extension number Line Park During a call 1 Press 51 and then enter the 2 digit Line Park line OR press the Line Park key if the administrator has configured one The Line Park key s light will be lit and turns off when the parked call is picked up the caller hangs Up or the call is routed to voice mail Mute While on a call with speaker handset or headset on 1 Press the Mute button 2 To disengage mute press the Mute
42. s unavailable to all other conference members even when the conference initiator hangs up Workgroup Status Displays the workgroup status in the LCD The system administrator configures which key will display the workgroup status Flash button Signals PBX that special instructions will follow Greeting Lets user record greetings Greetings are affiliated with button and select a greeting to activity codes play Headset When pressed the user This button is used as a hook button will be able to activate the switch for headset ports RI 9 or 2 5mm headset User should specify in Phone port Setting Headset Type which headset port is being used Hold button Places an active call on When Multiple Call Waiting is hold enabled at the extension the user can put multiple incoming calls on hold and retrieve using the phone s a v buttons and Enter button Pressing Hold while onhook will retrieve the last hold call Supports up to 9 hold calls Intercom Connects you directly to button the callee s intercom after one ring 10 IP 710 Manual Line Park A parked call line appearance can be assigned as a programmable Line Park key by the administrator When connected to a caller the call can be parked by pressing the Line Park key If a call is parked at a Line Park line the button s light is on The call can be picked up by pressing the Line Park key When configured by the system admi
43. sfer Protocol a version of the TCP IP FTP protocol that has no directory or password capability transfer this feature redirects a call to another extension the AltiGen Voice Mail System or operator U UDP User Datagram Protocol a communications protocol that offers a limited amount of service when messages are exchanged between computers in a network that uses the Internet Protocol URL Uniform Resource Locator the address that defines the route to a file on the web or any other Internet facility user s the person or persons accessing the features and functions of the Alti Ware product V virtual extension an extension not associated with a physical port that allows for guest access to the AltiGen Voice Mail System features and telephone sharing environments Users of a virtual extension have to log in before accessing the system features assigned to it VoIP voice over Internet Protocol IP The technology used to transmit voice conversations over a data network using the Internet Protocol W workgroup telephones arranged in groups within a particular organizational function for example marketing sales service etc Each workgroup is assigned a pilot number When the pilot number is dialed the system scans the list of extensions comprising the workgroup and connects the call to the first available idle extension number If no extensions are available the call is placed in that workgroup s queue
44. t and SuperQ are trademarks or registered trademarks of AltiGen Communications Inc All other brand names mentioned are trademarks or registered trademarks of their respective manufacturers Copyright O AltiGen Communications Inc 2007 All rights reserved 10 2007 4290 0012 5 1 Contents Contents occus e a E Re E ER IEEE QUU IRIS i Marranty esee nis ie roe erede eiie eene M About This Manual eee 1 CHAPTER 1 The IP 710 Phone eeeeeee Hn 3 Hardware Items in the Package 0 0c eee eee eee 7 Supported Telephony Features 2 2 0 0008 8 CHAPTER 2 Setting Up the IP 710 Phone eere 13 The Phone Startup Process leere 14 To Use IP 710 in Power over Ethernet Mode 16 To Remove the PoE Module 004 16 Miscellaneous Operation Notes 000000202 eee 17 CHAPTER 3 Configuring the IP 710 Phone 2 000s 19 Phone Settings ur Re RE ue deat ae seis 19 System Settfigs paa ra EEEE E NEREAK EY SERIOUS EE RIS 20 Network Settings 0 0 0 eee eee eee 21 Registration from the Phone s Menu sulle esses 22 Configuring IP Settings proren ia EAE ER EE RRE A EDEA REARS 22 Assigning a Local IP Address esee 22 Assigning a TFTP Server a dIE EESE Ea 23 Updating Phone Firmware 00 0 0c eee eee ee 23 Configuring NAT ils phe etd he Se DRE ees 24 Enabling NAT aer E ReeeR Le
45. the problem persists No IP Address Check if DHCP is enabled If YES check network connection If NO verify your DHCP server is correctly configured Check if IP 710 phone s IP address is configured One way connection Make sure firewall setting has all the TCP UDP ports required by AltiWare opened If NAT is used make sure NAT is enabled and NAT address is set up correctly Phone does not show anything on LCD display Check the power source to be sure the IP 710 phone is receiving power Poor voice quality Make sure a switch is used rather than a hub in the corporate LAN G 711 provides better voice quality If VoIP is set up over WAN set priority queuing on the WAN router Make sure WAN QoS is okay by pinging a few hundred packets from remote site and observe packet loss and network latency Adjust jitter buffer to accommodate network latency IP 710 Manual 37 Troubleshooting Register failed Check to make sure the extension number and extension password are set up properly and that the IP extension is enabled Check to make sure the IP Phone Service is started in AltiWare If IP phone is associated with a physical phone with the same extension number use 27 to activate the IP phone to normal operating mode 38 IP 710 Manual LCD Messages Appendix A Local Menu Configuration Messages The following messages may be displayed in the LCD wh
46. wnloads ring tones from the Download Ring Download server Auto Answer Phone Setting Auto Answer Sets whether to enable automatic answering Auto Answer Ring Phone Setting Auto Ans Ring Sets how many seconds the phone should ring before it is automatically answered Appears on menu when Auto Answer is set to Yes Auto Answer Device Headset Type Phone Setting Auto Ans Dev Phone Setting Headset Type Sets whether speaker or headset is the automatic answering device Appears on menu when Auto Answer is set to Yes Sets whether the headset is using the RJ 9 port or the 2 5mm receptacle System Settings Setting Menu Path Description AltiWare System AW Server Sets the AltiWare server s IP Server address Trunk SYSTEM gt Sets the digit required to enable a Access Code TRK ACCESS CODE user to return an outside call from the Call Log Hour Offset System Sets the time offset from the Hour Offset AltiWare server s time TFTP Server System Sets the TFTP server IP address for TFTP Server updating firmware 20 IP 710 Manual Boot System After firmware image upgrade this Download Boot Download setting changes to No Used mainly for upgrading or troubleshooting On the next boot the IP phone will download the new firmware from the TFTP server if set to Yes Emergency System gt Sets the IP phone s emergency Number Emergency Num nu
47. xtension is busy and The feature is not available in blinks when ringing BASIC mode The BLF ring tone is played only when the phone is in idle state It is stopped when the destination phone stops ringing or the local phone exits idle state When multiple BLF extensions ring simultaneously the IP phone will play the first BLF extension ringer and beep tones and ignore other BLF extensions Call Log Shows the history of Pressing the Enter button will incoming calls up to 99 dial the number displayed If 20 seconds pass without any input the phone exits the Call Log Call Record Allows a programmable Must be enabled by the system key to be used for on demand recording administrator User presses the key to start recording presses the key again to stop recording There is no pause function When the call is recording the light is on Recorded conversations can then be played back through voice mail or accessed at a centralized location IP 710 Manual 9 Conference button Initiates a conference and adds in other parties one at a time Single Call Waiting Multiple Call Waiting or Live Call Waiting must be enabled for the extension by the system administrator or in AltiView AltiAgent in order to add incoming calls to a conference The user who initiates the conference call can select another conference member s call and drop it from the conference by disconnecting the call The feature i
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