the Prowarm Protouch iQ user manual. now
Contents
1. As prowarm Model protouch iQ MON gt No ae U 1 ROOM TEMP m M f C CLOCK HOLIDAY EDIT HOLD SETUP ua Table of Contents Product Image Table of Contents What is a Programmable Room Thermostat Installation Procedure Mode Select Pairing the ProTouch iQ Hub Pairing the ProTouch iQ What is a Mesh Network Mode 1 Thermostat LCD Display Temperature Display Setting the Clock Setting the Comfort Levels Setting the Temperature Temperature Hold 1 2 3 4 5 6 7 8 3 9 9 10 Frost Protection Power ON OFF Holiday Programming Optional Features Re calibrating the Thermostat Error Codes Thermostat Mode Wiring Diagram Mode 2 Time Clock LCD Display Setting the Switching Times Factory Reset Timer Override Optional Features Optional Features Table Time Clock Mode Wiring Diagram Locking Unlocking the ProTouch iQ Asprowarm protouch iQ What is a Programmable Room Thermostat A programmable room thermostat is both a programmer and a room thermostat A programmer allows you to set On and Off periods to suit your own lifestyle A room thermostat works by sensing the air temperature switching on the heating when the air temperature falls below the thermostat setting and switching it off once this set temperature has been reached So a programmable room thermostat lets you choose what times you want the heating to be on and what temperat2. furniture Nearby electric fires televisions wall or table lamps may also prevent the thermostat from working properly protouch iQ Installation Procedure Do V Mount the thermostat at eye level Read the instructions fully so you get the best from our product Dont Do not install near to a direct heat source as this will affect functionality Do not push hard on the LCD screen as this may cause irreparable damage This ProTouch iO is designed to be flush mounted and reguires a back box of 35mm minimum depth to be sunk into the wall prior to installation Step 1 Remove the screw from the bottom face of the thermostat then carefully separate the front half from the back plate Step 2 Place the thermostat front somewhere safe Terminate the thermostat as shown in the diagrams on pages 28 of this booklet Note For time clock wiring connections terminate as shown on page 35 Step 3 Screw the thermostat back plate securely into the back box Step 4 Clip the front of the thermostat onto the back plate securing it in place with the retaining screw za prowarm protouch iQ Mode Select This ProTouch iO can either be used as a thermostat or a time clock Thermostat mode is the default setting To change between thermostat or time clock modes follow these steps e Use the Left Right keys to scroll to SETUP ssssssssssssssssseeesssssseeessssssssseeeessssses lt gt e Press and hold the Tick key for 10
3. the thermostat will switch the heating on at 19 C and off at 20 C With a 2 C differential the heating will switch on at 18 C and off at 20 C Feature 03 Frost Protect Temperature This is the temperature maintained when the thermostat is in Frost Mode The range is 07 17 C The default is 12 C and is suitable for most applications Feature 04 Output Delay To prevent rapid switching an output delay can be entered This can be set from 00 15 minutes The default is 00 which means there is no delay Feature 05 Temperature Up Down Limit This function allows you to limit the use of the up and down temperature arrow keys This limit is also applicable when the thermostat is locked and so allows you to give others limited control over the heating system Feature 06 Sensor Selection On this ProTouch iQ you can select which sensor should be used You can select between air temperature only floor temperature or both When you enable both sensors the floor sensor is used as a floor limiting sensor and is designed to prevent the floor from overheating Feature 07 Floor Temp Limit This function is available when mode 07 is set to 03 or 04 You can set a floor limiting temperature between 20 45 C 28 C is the default setting za prowarm Note Air Sensor only MUST NOT be used to control electric under floor heating Floor Sensor or Both should be used Feature 08 Optimum Start Optimum start will delay the start up o
4. FF time can be viewed by pressing the Down key V Use the Left Right keys to scroll between modes selection will flash lt gt Select a switching time and press the Tick key sssssssssscssssseessesseessssssseesssseeesen J Mode 1 Thermostat Use the Up Down keys to select the ON time HOURS and press Tick A V JV Mode 2 Time Clock Use the Up Down keys to select the ON time MINUTES 1 1111111 AV s Press the TICK key to confirm selection zsitni hnitirununs cn cenu J Press Tick to confirm selection wawa i SAWA nu nn J The thermostat will revert to the main display screen for the selected mode Use the Up Down keys to select the OFF time HOURS and press Tick A V J Note Factory reset will cancel all parameters that were entered during the set up and Use the Up Down keys to select the OFF time MINUTES 1 11 111 A V pairing operations These processes must be repeated after factory reset is completed Press TICK to confirm selection ssstnis unun unn hadmi nn S Press the Right arrow key aa ln gt 2 will now flash and the current ON time will be displayed Repeat the steps above to set all periods For any unused periods enter When complete use the Left Right keys to scroll to DONE and press Tick to confirm all changes aaa AAC GG R AW lt gt v AA prowarm protouch iQ a Timer Override To override the current timed o
5. Q Temperature Display Setting the Clock This ProTouch iQ can be configured for different sensor options such as built in air To set the clock follow these steps aan OOF eae both The display will clearly indicate which sensor is being used e Use the Left Right keys to scroll to CLOCK ccscsssssesssesssesssscsscssscsnssssssseseaees lt gt by showing either Room Temp or Floor Temp before the actual temperature value 6 J ress Tick to confirm selection aces a esate lon tet teeter ai oi Room Temperature Floor Temperature Use the Up Down keys to set the hours 24 hour format AN Press Tick to confirm selection aaa arka CEE Ara J Use Up Down keys to set the minutes zessestasialn niskonicsdudanodna cu A V Press Tick to confirm selection asza oSA RA GR GRE nao u nu v Use Left Right keys to set the the day makao AAA OE lt gt Press Tick to confirm selection and return to the main display 2 111211211 11 J Day Hours Minutes When the ProTouch iQ is set to use both the air amp the floor sensor the room temperature will be displayed by default To view the current floor temperature press and hold the Left and Right arrow keys for 5 seconds the floor temperature will then be displayed 11 112 111 lt gt Aa prowarm protouch iQ w Comfort Levels Explained The ProTouch iQ offers three program mode options Weekday Weekend program
6. Symbol Displayed when connected to the ProTouch iQ Hub Key Lock Indicator Displayed when the KeyLock is Locked Set Displayed when changes are being made to the program schedule or current set point Program Indicator Displayed during programming to show which period is being altered Main Menu Displays which option is currently selected Timer Status Displays the current state of the timed output Clock Time displayed in 24 hour format Holiday Left Displayed when the thermostat is in holiday mode Hold Left Displayed when a temperature hold is active the remaining time will be shown protouch iQ Setting the Switching Times Factory Reset To program the switching times follow these steps To reset the device to factory default settings follow these steps Use the Left Right keys to scroll to EDIT and press Tick seeeeeeiiiiiiie lt gt JS e Use the Left Right keys to scroll to SETUP ssssssssssssssesesssssssssseeeeeessssssssseeeeeeeses lt gt Use the Left Right keys to select day period of the week 2 lt gt e Press and hold the Tick key for 10 seconds ssssssssscssssecsscsscsccsccstessesscessessceees J Press TICK to confirm selection aan ladia pia au ass aaa S e All of the icons on the display will appear for 2 seconds then the display 1 will now flash and the current ON time will be displayed will show option 1 or 2 The O
7. Use the Up Down keys to set the desired Hold temperature A V Press Tick to confirm selection eee non snu J You will see the HOLD LEFT indication is displayed on screen The time will countdown the set duration and then revert to the normal program Set Temperature HOLD LEFT Indicator Hold Time Remaining Set Icon Note This new temperature is maintained only until the next programmed comfort level At this time the thermostat will revert back to the programmed levels To cancel a temperature Hold repeat these steps but reduce the Hold time to 00 00 hrs sprowarm protouch iQ r Locking the ProTouch iQ The thermostat has a keypad lock facility To activate the lock follow these steps Use the Left Right keys to scroll to HOLD amp press Tick for 10 seconds lt gt N The display will show 00 00 and vou will need to enter a four digit pin number Use the Up Down keys to enter the first two digits ssessnscnncnnoonnonnoce A V Press Tick to GONI soda v Use the Up Down keys to enter the second two digits 11211 112211 21 A V Press Tick to confirm skade nia kn nl a ln J The display will return to the main screen and display the keypad lock indicator a Note The keypad lock indicator is only displayed when the lock is active r Unlocking the ProTouch iQ To unlock the ProTouch iQ press Tick once The display will snow 00 00 and you
8. e Tick and Down keys together for 10 seconds V The current temperature will appear on the display Use the Up Down keys to configure the new temperature value A V Press the Tick key to confirm the change and the display will go blank J Press the Tick key once to turn the thermostat ON essssssecssessecseessecssesecsees J Error Codes When terminated for thermostat operation the screen will display an error code if a fault is detected EO The internal sensor has developed a fault E1 The remote FLOOR probe has not been connected The remote FLOOR probe has not been wired correctly The remote FLOOR probe is faulty E2 The remote AIR probe has not been connected The remote AIR probe has not been wired correctly The remote AIR probe is faulty za prowarm Wiring Diagram ProTouch iQ protouch iQ MAINS SUPPLY FLOOR PROBE MATTING OR WIRE 16 AMP MAX REMOTE AIR PROBE Optional This product must only be installed by a qualified electrician and comply with local installation regulations protouch iQ 2 Mode 2 Time Clock 1 2 MON TUE WED THU FRI SAT SUN HOLD HOLIDAY LEFT gt 38 88h TIMER ON 3 TIMER OFF M 4 SET A 2 3 4 DONE cLocx Houipav EDIT HOLD SETUP as a TY za prowarm 10 a gt o LCD LCD Display 1 2 3 4 s 2919 2 29 Day Indicator Displays the day of the week Mesh
9. eatures ii isnersnrenoonnnnnvnnneu Use the Left Right keys to adjust the setting within each feature Press Tick to confirm settings A sprowarm Optional Settings Feature Table FEATURE 01 02 03 04 05 06 07 08 09 10 11 12 DESCRIPTION Pairing Switching Differential Frost Protection Temperature Output Delay Up Down Temperature Limit Sensor Selection Floor Temperature Limit Optimum Start Rate of Change Cool Enable Cool Set Temperature Program Mode Temperature Format SETTING Used to add zone to the neoHub 00 0 5 C 01 1 0 C Default 02 2 0 C 03 3 0 C 07 17 C 12 C Default 00 15 Minutes 00 Default 00 10 C 00 Default 00 Built in Sensor Default 01 Remote Air Sensor 02 Floor Sensor Only 03 Built in amp Floor Sensor 04 Remote Air amp Floor Sensor 20 C 45 C 28 C Default 00 05 00 Default Minutes to raise by 1 C Not Used On This Model Not Used On This Model 00 Non Programmable 01 Weekday Weekend Default 02 7 Day Programming 03 24 Hour Mode 00 C 01 F 00 Default protouch iQ Re calibrating the Thermostat If you need to re calibrate the thermostat follow these steps Use the Left Right keys to scroll to the Power ICON 2 21211 111212 lt gt Press and hold Tick to turn the display OFF sossissssninadaden c alla sia J Press and hold th
10. en lost za prowarm Eh Mode 1 Thermostat protouch iQ 1 3 5 MON TUE WED THU FRI SAT SUN HOLD HOLIDAY LEFT 14 A 11 38 88h 13 um 6 FLOOR TEMP a L 12 Oo ee ROOM TEMP E SET n u Ves C Fo 9 AWAKE LEAVE RETURN SLEEP DONE _ ctock Houtpay EDIT HOLD SETUP ee ee ps es za prowarm A LCD Display 10 Do Day Indicator Displays the day of the week Mesh Symbol Displayed when connected to the ProTouch iO Hub Floor Limit Symbol Displayed when the floor probe has reached the temperature limit set on feature 07 Frost Symbol Displayed when frost protection mode is active Flame Symbol Displayed when the thermostat is calling for heat flashes when optimum start is active Floor Room Temp Indicates the current sensor mode Set Displayed when changes are being made to the program schedule or current set point Key Lock Indicator Displayed when the KeyLock is Locked Program Indicator Displayed during programming to show which period is being altered Main Menu Displays which option is currently selected Temperature Format Degrees Celsius or Fahrenheit Temperature Displays the current sensor temperature Clock Time displayed in 24 hour format Holiday Left Displayed when the thermostat is in holiday mode Hold Left Displayed when a temperature hold is active the remaining time will be shown protouch i
11. f the heating system to the latest possible moment to avoid unnecessary heating and ensure the building is warm at the programmed time The thermostat uses the rate of change information to calculate how long the heating needs to raise the building temperature 1 C with a rate of change of 20 the thermostat has calculated the heating needs 20 minutes to raise the building temperature 1 C and starts the heating accordingly Feature 09 Rate of Change Number of minutes for 1 C temperature rise Feature 10 Cool Enable Not Used On This Model Feature 11 Cool Set Temperature Not Used On This Model Feature 12 Program Mode Non Programmable Weekday Weekend 5 2 7 Day Programming or 24 Hour The thermostat offers three programming modes and the option of configuring it to work as a non programmable thermostat Weekday Weekend allows you to program 4 comfort levels for the weekday and 4 different comfort levels for the weekend 7 Day Program Mode Each day has 4 comfort levels that can be programmed independently 24 Hour Mode All days are programmed the same and repeat continuously Feature 13 Temperature Format This function allows you to select between C and F protouch iQ Z Adjusting the Optional Settings Use the Left Right keys to select SETUP ssssssssssscsscssscsscnccssessccssesscesccnsesees Press Tick to confirm selection Feature Number Setting Value Use the Up Down keys to scroll through f
12. he ProTouch iQ located nearest to the ProTouch iQ Hub first To add a ProTouch iQ follow these steps Select Add Zone enter a zone title and press Add Zone again You now have two minutes to join the ProTouch iQ to the ProTouch iQ Hub On the ProTouch iQ use the Left Right keys to select SETUP and press Tick lt gt Y za prowarm protouch iQ e Feature 01 is displayed on screen Press the Tick key to pair the ProTouch iQ to the ProTouch iQ Hub J The MESH symbol appears flashing on the display e When the ProTouch iQ successfully connects to the ProTouch iQ Hub the MESH symbol will be permanently displayed e Press Next to add more zone or press Finish to complete the setup Please note you only have to pair the hub to your account once To pair any additional ProTouch iQs select Add Zones from the Manage Zones option in the ProTouch iQ App What is a Mesh Network ProTouch iQs work using a mesh network meaning ProTouch iQs have the ability to send and receive signals via other thermostats time clocks on the network This signal is relayed from one device to another until it reaches its destination This communication method extends the communication range whilst offering increased network stability when compared with standard RF thermostats The Mesh symbol is shown when the device is communicating with the ProTouch iQ Hub if the mesh symbol disappears this indicates connection to the ProTouch iQ Hub has be
13. ming 7 Day programming and 24 Hour programming There is also the option to use the thermostat as a Non Programmable thermostat When thermostats are connected to the mesh network the program mode for the system is configured by using the ProTouch iQ App The thermostat is supplied with comfort levels already programmed but these can be changed easily The default times and temperature settings are 07 00 21 C Wake 09 00 16 C Leave 16 00 21 C Return 22 00 16 C Sleep If you only want to use 2 levels you should program the unused levels to For Weekday Weekend programming the four comfort levels are the same for Mon Fri but can be different for Sat Sun For 7 Day programming each day of the week can have four different comfort levels In 24 Hour mode all days are programmed with the same comfort levels To program the comfort levels use the Left Right keys to scroll to EDIT lt gt Press Tick to confirm selection AE G R A RE R A AAAA J Use the Left Right keys to select day period of week the selection will flash lt gt Press Tick to confirm selection Aaa GA WP ON EG R Pa J WAKE will now flash and the current time and temperature setting will be shown Press Tick to alter WAKE settings zs iiistiass osrer kora rosa J za prowarm Use the Up Down keys to set the hours ssssssoncnoconsonnconnonosnnsntonn none A V Press TICk to CONTEO son na J Use the Up Down key
14. owarm protouch iQ
15. s to set the minutes sssnssonconnncnnconsonnonenonvnne A V Press TICK tO CONTEI zoo ori v Use the Up Down keys to set the temperature ssssssssssssssssesssssssssssssseeessssssssseee A V Press Tick to confirm the settings ac s st cia J Press the Right arrow key aaa R ph niu sln gt LEAVE will now flash and the current settings will be displayed Press Tick to alter LEAVE settings waka GG G R GG v Repeat these steps to set all comfort levels For any unused periods set time to Use the Left Right keys to scroll to DONE and press Tick 2 11 2 lt gt v protouch iQ Temperature Control Temperature Hold The Up Down keys allow you to adjust the set temperature A V The temperature hold function allows you to manually override the current operating When you press either key you will see the word SET and the desired program and set a different temperature for a desired period temperature value Use the Up Down keys to adjust the SET value AV e Use the Left Right keys to scroll to HOLD s sssnssnssnoconocnncnoconoonnosnonnonnnnne lt gt Press Tick to confirm settings and return to the main display 111 1 Z e PRESS Tick to confirm selection sisiistissnet osn s t k AO A a sA Use the Up Down keys to set the desired Hold period Press Tick to confirm selection eee non snu J
16. seconds cssssssssssssssssessecsccssesscnscssenseeseees A e Use the Left Right keys to scroll between modes 1 1 12 1 21 21 21 lt gt Mode 1 Thermostat Mode 2 Time Clock Note the selected option will flash e Press the Tick key to confirm selection zssustacanuouu aka N The ProTouch iQ will revert to the main display screen for the selected mode For time clock mode instructions first pair the time clock with the ProTouch iQ Hub as explained on page 8 then turn to page 29 Pairing the ProTouch iQ Hub To Pa the ProTouch iQ Hub with the ProTouch iQ App follow these steps Connect the power supply to the ProTouch iQ Hub Connect the ProTouch iQ Hub to your router with the Ethernet cable provided The router will automatically assign an IP address to the ProTouch iQ Hub the Link LED will light up once the ProTouch iQ Hub has connected to your network Download the FREE ProWarm ProTouch iQ App from the Apple App Store Google Play Store or Amazon App Store and register an account Once you have registered your account press the Login button then press the Add Location option Press the connect button on the ProTouch iQ Hub to add the location to your account When successfully connected enter a title for the new location e g Home and configure the time zone for the system Cs Pairing the ProTouch iQ The next step is to join the ProTouch iQ to the ProTouch iQ Hub we recommend joining t
17. sssssecoersssssssssssseeess v Thermostat completely OFF Thermostat powered ON za prowarm Holiday In thermostat mode the holiday function reduces the set temperature in your home to the frost protection temperature setting see page 23 In time clock mode the holiday function maintains the timed output as OFF The thermostat will maintain this temperature for the duration of the holiday and will then automatically return to the program mode on your return Use the Left Right keys to scroll to HOLIDAY and press Tick lt gt J Using the Up Down keys enter the number of days holiday A V Press Tick lo confirm settings aaa GG oo GRA v Note A holiday period does not start until 00 00 the next day For example if you set a holiday period on Friday for 2 days Saturday will be counted as the first day and the thermostat will revert back to the programmed schedule at 00 00 on Monday To cancel repeat these steps but reduce the Holiday duration to 00 days protouch iQ kej Optional Features Explained THE FOLLOWING SETTINGS ARE OPTIONAL AND IN MOST CASES NEED NOT BE ADJUSTED Feature 01 Pairing To ProTouch iQ Hub This function is used to connect the thermostat to the ProTouch iO Hub Feature 02 Switching Differential This function allows you to increase the switching differential of the thermostat The default is 1 C which means that with a set temperature of 20 C
18. ure it should reach while it is on It will allow you to select different temperatures in your home at different times of the day and days of the week to meet your particular needs and preferences Setting a programmable room thermostat to a higher temperature will not make the room heat up any faster How quickly the room heats up depends on the design and size of the heating system Similarly reducing the temperature setting does not affect how quickly the room cools down Setting a programmable room thermostat to a lower temperature will result in the room being controlled at a lower temperature and saves energy za prowarm The way to set and use your programmable room thermostat is to find the lowest temperature settings that you are comfortable with at the different times you have chosen and then leave it alone to do its job The best way to do this is to set the room thermostat to a low temperature say 18 C and then turn it up by 1 C each day until you are comfortable with the temperature You won t have to adjust the thermostat further Any adjustment above this setting will waste energy and cost you more money You are able to temporarily adjust the heating program by overriding or using the temperature hold feature These features are explained further on pages 17 and 18 of this manual Programmable room thermostats need a free flow of air to sense the temperature so they must not be covered by curtains or blocked by
19. utput ON OFF follow these steps Use the Left Right keys to scroll to HOLD and press Tick lt gt J Use the Up Down keys to select either TIMER ON or TIMER OFF stal pleso TICK zisk dar tit nov A V v Use the Up Down keys to set the override duration e g 01 00 hours A V Press Tick to confirm settings and return to main display 21 21212211211222 J Hold Left and the remaining time will now be displayed HOLD LEFT Indicator Hold Time Remaining za prowarm kej Optional Features Explained Feature 01 Pairing To ProTouch iO Hub This function is used to connect the time clock to the ProTouch iO Hub Feature 02 Weekday Weekend 5 2 7 Day Programming or 24 Hour Mode The time clock offers three programming methods Weekday Weekend 5 2 Allows you to program 4 comfort levels for the weekdays and 4 different comfort levels for the weekend days 7 Day Program Mode Each day has 4 comfort levels that can be programmed independently 24 Hour Mode All days are programmed with the same times Optional Settings Feature Table FEATURE DESCRIPTION SETTING 01 Pairing Used to pair to the ProTouch iQ Hub 02 Program Mode 01 Weekday Weekend Programming Default 02 7 Day Programming 03 24 Hour Mode protouch iQ This product must only be installed by a qualified electrician and comply with local installation regulations sprowarm protouch iQ spr
20. will need to enter the four digit pin number you set previously e Use the Up Down and Tick keys to enter the first two digits A V J e Use the Up Down and Tick keys to enter the second two digits A V J The display will unlock and return to the main screen za prowarm Frost Mode Use the Left Right keys to scroll to the Power ICON isssrsnssnnconncnnonnoonnonnoue lt gt The frost icon will toggle ON OFF each time Tick is pressed issessnronocnnconocnnoonvonocnne JS In this mode the ProTouch iQ will display the frost icon and will only turn the heating ON should the room temperature drop below the set frost temperature see page 23 If the heating is turned ON whilst in frost mode the flame symbol will be displayed To cancel the frost protect mode navigate to the Power button again and press Tick Frost Protection Mode Enabled protouch iQ Power On Off The heating is indicated ON when the flame icon is displayed When the flame icon is absent there is no requirement for heating to achieve the set temperature but the ProTouch iQ remains active To turn the ProTouch iQ off completely scroll to the Power Icon and hold the Tick key for approximately 4 seconds until the display goes blank lt gt v The display and heating output will be turned OFF To turn the thermostat back ON press the Tick key ONCE sssssssessssssssssssereeesss
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