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1. A Backup Restore Schedule List Event Log 48 Chapter 3 SmartNAVI 4 Click the Schedule button Backup your data to Volumes DS M47D09302400020 Backup your data from Picture Backup My data Tan AN gt 3 O aa e Backup Restore Schedule List Event Log 5 Click an option button for e Hour e Day e Day of the week 6 Choose the corresponding values from the dropdown menus e Number of hours e Time of day in hours and minutes e Time of day and day of the week 49 SmartStor DS4600 Product Manual 7 Click the Add button Schedule Setting Every Hour s So Prd 06 3 Everyday 6 Erg 00 ig mm 00 acm Sunday E N Faer 3 a Restore Schedule List Event Log 50 Chapter 3 SmartNAVI The newly created schedule appears in the Schedule List Schedule List Type amp Source Destination Description Users mac Deskto Modify Delete Oo Start C e A Backup edule List Event Log The backed up files will appear on the DAS in a folder named BACKUPDATA_your username You can also click the Start button to run a scheduled backup immediately Scheduling a Backup You can schedule backups by the hour day or week To set a schedule for backing up files from your Mac to the DAS system SmartStor 1 Goto the Main Window See Opening the Main Window on page 13 2 Click the SmartSYNC icon and click the Backup button 3 Do any of the following
2. w SmartWAvl Friday August 28 2009 11 26 AM File Format bin upg Open 90 Appendix A Maintenance 5 Click the Upgrade button The upgrade takes about two or three minutes 6 Inthe Upgrade Success popup message click the OK button 0900 SmartNAVI M47D09302400020 ary DAS Management Setup Wizard Volume Configuration SmartSYNC Click here to refresh D54600 M47D09302400020 Firmware Location Users mac Desktop DS4600 R1 29 upg g a w a Oa 2 SE Oh RAID Level RAIDS RAIDStatus functional BGA Status Idle RAIDCapacity 6 GB 5 o a E aa System Event Log Mail Setting Upgrade Setting information Firmware PROMISE The firmware upgrade is proceeding AAA information Now upgrading 31 Boo Information Upgrade is successful 91 SmartStor DS4600 Product Manual When the upgrade is done the SmartStor reboots automatically When the SmartStor beeps once it is ready for use Please click the System Information button to confirm the firmware version successfully upgraded Fan Speed 1492 RPM Enclosure Temperature 41 C 105 F Voltage 3 3 3 3V Voltage 5 5V Voltage 12 12V Firmware Version 1 29 0000 J a System Event Log Mall Setting Upgrade Setting Shutdown Information Firmware Error During Upgrade If an error occurs during the firmware upgrade the SmartStor cannot reboot in normal mode You must boot the SmartSto
3. l Ea SmartNAV Image SE Desktop ral fe mac l oa SmartStor appears as H pocuments a Hard Disk Drive iy Movies 6 Music i fm Pictures 3 items 6 16 GB available Ah Chapter 2 Installation and Setup Connecting the Power To power the SmartStor 1 Attach the power cord on the back of the SmartStor Power Button enclosure and plug the other end into the power source 2 On the back of the SmartStor press the power button It takes about a minute to boot the SmartStor When D fully booted System Status LED e The System Status LED turns blue i eal e The buzzer beeps one time Set up the File System 1 The Mac warning window appears if there is no file system on your Mac Click Initialize button to set up the file system The disk you inserted was not readable by wy this computer itiali a me SmartStor DS4600 Product Manual 2 Choose a file system format from the dropdown menu The HFS file system is recommended for Mac users 000 External RAID Media S060 6 o J 2 sa erify Info Burn Enable Journaling New Image Convert Resize Image Log First Aid E Partition RAID R I E 80 03 GB Hitachi HTSS4 a Bhi nnn i E Macintosh HD Volume Scheme Volume Information gt MATSHITA CD RW CW WorkO9Trial dmg H Smar tNAVI_1_6_0_5_ma Free Space rti eme e format volume Then ad pe Untitled 1 A new partition will be c
4. A 6 Repeat steps 2 through 5 until all of your disk drives are removed 7 Close the door on the front of the SmartStor Installing Disk Drives You can populate the SmartStor DS4600 with SATA 1 5 Gb s or 3 0 Gb s disk drives For optimal performance install disk drives of the same model and capacity Your disk drives will become a RAID Volume on the SmartStor To install disk drives 1 Open the door on the front of the SmartStor enclosure 2 Pull a disk drive carrier from the enclosure See page 95 Figure 1 3 Carefully lay the disk drive into the drive carrier so that the screw holes on the sides of the carrier align with the screw holes in the drive See Figure 3 96 Appendix A Maintenance Figure 3 Disk drive installed in a drive carrier SATA Data and Power Connectors on lag ERIS ce a oe Sein ut ZZ ex MO ane aS Wry Yt Sa amp e L Erto oy 25 Disk Carrier Handle 4 Insert the screws through the holes in the drive carrier and into the sides of the disk drive e Install only the counter sink screws supplied with the SmartStor e Install four screws per drive e Snug each screw Be careful not to over tighten 5 Reinstall the drive carrier into the SmartStor enclosure Repeat steps 2 through 5 until all of your disk drives are installed 6 Close the door on the front of the SmartStor 97 SmartStor DS4600 Product Manual Replacing the Power Supply Im
5. PROMISE TECHNOLOGY INC SMARTSTOR DS4600 Product Manual For Mac Only SmartStor DS4600 Product Manual Copyright 2009 Promise Technology Inc All Rights Reserved Copyright by Promise Technology Inc Promise Technology No part of this manual may be reproduced or transmitted in any form without the expressed written permission of Promise Technology Trademarks Promise and the Promise logo are registered in U S Patent and Trademark Office All other product names mentioned herein may be trademarks or registered trademarks of their respective companies Important data protection information You should back up all data before installing any drive controller or storage peripheral Promise Technology is not responsible for any loss of data resulting from the use disuse or misuse of this or any other Promise Technology product Notice Although Promise Technology has attempted to ensure the accuracy of the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or implied including but not limited t
6. Do not disconnect the power or shut down the SmartStor while the upgrade is running To install the firmware upgrade file 1 Goto the Main Window See Opening the Main Window on page 13 2 Click the DAS Management icon and click the Upgrade Firmware button 3 Click the folder icon 4 Click the folder icon navigate to the firmware upgrade file click the file and click the Open button The path and firmware upgrade file appear in the field 5 Click the Upgrade button The upgrade takes about two or three minutes 6 Inthe Upgrade Success popup message click the OK button The firmware upgrade is proceeding When the upgrade is done the SmartStor reboots automatically When the SmartStor beeps once it is ready for use Please click the System Information button to confirm the firmware version successfully upgraded 26 Chapter 3 SmartNAVI Making Enclosure Settings Note An enabled buzzer warns you of any problems with the DAS system An enabled fan saves energy and reduces noise To make enclosure settings 1 Goto the Main Window See Opening the Main Window on page 13 2 Click the DAS Management icon and click the Settings button 3 Click the Enable or Disable options for e Buzzer e Smart Fan 4 Click the OK button to save your settings Buzzer Enable Disable Smart Fan Enable Disable D E S System Event Log Mail Setting Upgrade Setting Shutdown information Firmwa
7. Inc Customer Service Dept Attn RMA 47654 Kato Road Fremont CA 94538 Other Countries Return the product to your dealer or retailer Contact them for instructions before shipping the product You must follow the packaging guidelines for returning products Use the original shipping carton and packaging Include a summary of the product s problem s Write an attention line on the box with the RMA number Include a copy of proof of purchase 87 SmartStor DS4600 Product Manual You are responsible for the cost of insurance and shipment of the product to Promise Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise will pay for standard return shipping charges only You will be required to pay for any additional shipping options Such as express shipping 88 Appendix A Maintenance e Upgrading the Firmware below e Removing Disk Drives page 95 e Installing Disk Drives page 96 e Replacing the Power Supply page 98 e Replacing the Cooling Fan page 100 Upgrading the Firmware Follow this procedure to u
8. PROMISE TECHNOLOGY INC 22 Chapter 3 SmartNAVI 4 Change the node name that you want and press the Enter key on your keyboard AAA SmartNAVI M47D09302400020 DAS Management Setup Wizard Volume Configuration SmartSYNC Click here to refresh DS4600 Apple Fan Speed 1546 RPM Enclosure Temperature 43 C 109 F Voltage 3 3 3 3V Voltage 5 SV Voltage 12 12V Firmware Version 1 24 0000 g3 Ws KA UG BQ SG ZG _ _ D RAID Level RAIDS RAIDStatus functional BGA Status Idle RAIDCapacity 6 GB D a a pa wo O Event Log Mail Setting Upgrade Setting Shutdown System information Firmware PROMISE Viewing the System Event Log DAS events report functions and status of the DAS system The Event Log displays the 20 most recent events Events are reported by date time severity information or warning and description To view the DAS system s Event Log 1 Goto the Main Window See Opening the Main Window on page 13 2 Click the DAS Management icon 3 Click the Event Log button Click the arrow on the Date Time header to reverse the chronological order Note To view events from the DS4600 the SmartNAVI application needs to be open The SmartNAVI utility must stay active to continually record events from the DS4600 23 SmartStor DS4600 Product Manual Up to 500 events are reported There is no Save or Clear feature Event Log Lis
9. RAID Level RAIDS RAIDStatus functional BGA Status Idle Backup My data RAIDCapacity 6 GB EN Che Backup Restore Schedule List Event Log PROMISE TECHNOLOGY INC 43 SmartStor DS4600 Product Manual 4 Do any of the following actions to choose your backup from folders e Check the Backup My Data box Chooses the Documents Pictures and Desktop folders with all their contents Backup your data to _ Volumes DS M47D09302400020 Backup your data from Backup My data A IS Ce Backup Restore Schedule List Event Log 44 Chapter 3 SmartNAVI e Click the Add to Backup 6 icon Opens the My Documents folder Click a folder you want to backup then click the Choose button Repeat for additional folders ooo Open mac HA Name Date Modified LA Applications Wednesday January 31 2007 11 08 AM HE Desktop Friday August 28 2009 9 12 PM E Library Friday January 11 2008 8 03 PM lE Movies Monday December 31 2007 2 38 PM LE Music Tuesday December 26 2006 5 42 PM te Opera 7 Prefere Wednesday November 29 2006 9 40 PM E Pictures Wednesday July 16 2008 5 19 PM Public Monday December 25 2006 4 21 PM LE Send Registration setup Wednesday November 29 2006 8 58 PM Ld Sites Thursday November 30 2006 4 55 AM File Format All directory i e Drag and drop the folders you want to backup to the Backup your
10. DS4600 M47D09302400020 Event Log Date Time amp Description 09 09 2009 21 55 46 A new schedule is created s 09 09 2009 22 00 18 Backup data to Volumes D 09 09 2009 22 00 19 The backup Is done yy R EEES RAID Level RAIDS 4 a RAIDStatus functional BGA Status Idle RAIDCapacity 6 GB Event Filter Ya ee C a a Backup Restore Schedule List Event Log Clear All SAVE PROMISE TECHNOLOGY INC 4 Optional Change the file name or save to a different location 63 SmartStor DS4600 Product Manual 5 Click the Save button in the Save dialog box fy Save Save As SYNC_EventLog_20090909220838 txt a Java ame Resources i Contents D w SmartNAVi app W Applications E Chris s iMac F File Format All Files m New Folder Cancel Save Clearing the Event Log Note Before you clear the Backup Event Log consider saving a copy for future reference See Saving the Event Log on page 63 To clear the Backup Event Log 1 Goto the Main Window See Opening the Main Window on page 13 2 Click the SmartSYNC icon and click the Event Log button 64 3 4 Chapter 3 SmartNAVI Click the Clear All button eeo SmartNAVI M47D09302400020 A E f gt DAS Management Setup Wizard Volume Configuration SmartSYNC Click here to refresh DS4600 M47D09302400020 Ev
11. Status Functional Background Activity Idle RAID Capacity 6 GB mG E One Click Advanced Setup Setup PROMISE TECHNOLOGY INC 4 Choose the Create Volume setting you want e Automatic e Manual 31 SmartStor DS4600 Product Manual Click the Next button to continue Setting Automatic Manual Manual Setting Choose the type of volume you want to create re Previous W Next One Click Advanced Setup Setup 5 If you chose Manual under Create Volume choose the type of volume you want e Maximum Capacity RAID 0 using all disk drives Data Protection Your choice of RAID level based on the number of disk drives installed RAID 1 2 drives RAID 5 3 or 4 drives 32 Chapter 3 SmartNAVI e RAID 10 4 drives Setting Automatic Manual Manual Setting Choose the type of volume you want to create Maximum Capacity Data Protection Previous Next g e One Click Advanced Setup Setup Click the Next button to continue Setting Automatic amp Manual Manual Setting Choose the type of volume you want to create Maximum Capacity Data Protection RAIDS RAID 10 Previous One Click Setup 33 SmartStor DS4600 Product Manual 6 Under Partition Setting e Type a volume name in the field provided e Choose a file system format from the dropdown menu Click the Next button to continue Volume A
12. T Connecting the Power ccccccccseecceeeceeeceeeecusecseeceueceaeseueesaeesaaes 9 Set up the File System ccccccccseecseeceeeeeaeecaeesaeesaseeseeeeeeess 9 Connecting to Your Mac ccccccccecccececseeceeeceueeceeeceeessuessueeseeeeas 10 USD tnerccga test asec sans rsa pasos aac rennedeese sav aateeacet 10 CORA tout enero b hh filha cesta teen ettec rete tonics 10 FIGUIERO 11 Setting Up the SmartStor cccccccccscccsseseeeseeeeceeeceeeseeseeeseeeeees 11 One Touch Configuralom oiec husnna i A E 11 Chapter 3 SmartNAVI cosssesciwesiccsncncavieawavecusiedsteneceuexsceausncewnscewvarnastaes 13 Working with SmartNAVLI aanaannannannennnennnnnnnnnnnnnnennsnnnnrnnnnnrrnnrsnennne 13 Opening the Main Window cccccccceeeceeeeeeeeeeeeseeeeeeeeaeeaes 13 Choosing a SmartNAVI Language ccccccceeeseeeseeeeeeeeeeeenes 15 Viewing SmartNAVI Information cccccceeccseceeeeeeeeeeeeeeeeees 16 Closing SEMANA Noa ccna crits seas a sande ewesalad chases 16 Making Management Settings ccccecceeccseeeeeeeceeeeaeeeseeeseeeseeees 18 Configuring a DAS System cccccccceccc cece seeeceeeeeeeeaeeeaeeeseeeeaes 18 Locating tne SManStOr sarii aan Mise eee dicta Biel 21 Editing the Node Name of SmartStor cccccceeceseeeeeeeeeeees 22 Viewing the System Event Log ccccccceccseeeceeeseeeeeeeeeeeeseeees 23 Making Mail Event Log Settings 0 0 cc
13. This chapter covers the following topics e Working with SmartNAVI below e Making Management Settings page 18 e Setting Up the SmartStor Advanced page 30 e Managing RAID Volumes page 38 e Managing Backups page 40 Working with SmartNAVI The SmartNAVI software connects your Mac to the SmartStor performs backups changes the network settings create RAID volumes add and mounts folders and manages file downloads from the Internet This category includes the following topics e Opening the Main Window page 13 e Choosing a SmartNAVI Language page 15 e Viewing SmartNAVI Information page 16 e Closing SmartNAVI page 16 Opening the Main Window To open the Main Window do one of the following actions D e If no window is open click the SmartNAVI icon in l A the MacOS Dock right This action opens the Main Window SmartNAVI in Mac OS X 13 SmartStor DS4600 Product Manual e If the SmartNAVI Window is open click the DS4600 in the Device List A080 SmartNAVI Click here to refresh D54600 M47D09302400020 Welcome to SmartNAVI I SmartNAVI v1 6 0 4 PROMISE TECHNOLOGY INC The System information frame displayed AAA SmartNAVI M47D09302400020 Sb Setup Wizard Click here to refresh E D54600 m47D09302400020 Fan Speed 1523 RPM Enclosure Temperature 41 C 105 F Voltage 3 3 3 3V Voltage 5 5V Voltage 12 12 1V t for F
14. When a disk drive in your RAID 1 5 or 10 Volume fails and a replacement disk drive becomes available the RAID Volume will rebuild itself to the new disk drive automatically For RAID 1 and three drive RAID 5 Volumes you can designate a spare drive If a Spare drive is present when the RAID Volume experiences a disk drive failure the rebuild will start automatically using the spare drive For RAID 1 RAID 5 and RAID 10 Volumes without a spare drive the RAID Volume will begin to rebuild itself automatically when you remove the failed disk drive and install a new disk drive A RAID 0 Volume cannot be rebuilt because of the way in which data is written to the disk drives under RAID 0 Even if there is a designated spare drive rebuilding is not possible for RAID 0 Volumes Partition and Format When you create a RAID Volume on SmartStor the RAID Volume is automatically partitioned and formatted for you To use your RAID Volume you must create Folders on the RAID Volume and assign services to those Folders according to your requirements SmartStor provides file services for Macintosh only Your Mac can access the folders on the SmartStor 74 Chapter 5 Troubleshooting e Checking the System Stauts LED below e Checking Disk Status LEDs page 76 e Replacing a Failed Disk Drive page 76 e SmartStor Lockup page 77 This chapter deals problems you might encounter with your SmartStor and how to resolve them Also see Freque
15. data from window Backup your data to Volumes DS M47D09302400020 Backup your data from Apples folder Backup My data O A Backup Restore Schedule List Event Log 45 SmartStor DS4600 Product Manual 5 Click the Backup button The backup begins immediately Backup your data to AA Waiting Executing Please wait Cancel Backup My data A Restore Schedule List Event Log The amount of time required depends on the size and number of files being backed up The backed up files will appear on the SmartStor DAS system in a folder named BACKUPDATA_your username You can restore the backup files to your Mac at any time Device List Before you can do a backup now you must create a backup schedule See Scheduling a Backup on page 51 To backup from the Messenger Window 1 Goto the Main Window See Opening the Main Window on page 13 2 Click the system in the Device List whose backup you want to run 3 Right click and choose the Backup Now icon 46 Chapter 3 SmartNAVI The backup begins immediately 0800 SmartNAVI M47D09302400020 qa Aw DAS Management Setup Wizard Volume Configuration SmartSYNC Click here to refresh DS4600 na2n24nnn2n EJ E DAS Fan Speed 1546 RPM Backup Now Enclosure Temperature 43 C 109 F Edit 4 Do backup now Voltage 3 3 3 3V Voltage 5 5V Voltage 12 12 1V t for Firmware Ve
16. e Product model and serial number e BIOS firmware and driver version numbers e A description of the problem situation e System configuration information including motherboard and CPU type hard drive model s SAS SATA ATA ATAPI drives amp devices and other controllers Technical Support Services Promise Online Web Site http www promise com technical documents drivers utilities etc United States E mail Support e Support On Line Fax Support 408 228 1100 Attn Technical Support Phone Support 408 228 1400 option 4 If you wish to write us for Promise Technology Inc support 580 Cottonwood Drive Milpitas CA 95035 USA The Netherlands E mail Support e Support On Line Fax Support 31 0 40 256 9463 Attn Technical Support Phone Support 31 0 40 235 2600 If you wish to write us for Promise Technology Europe B V support Science Park Eindhoven 5542 5692 EL Son The Netherlands 82 Germany E mail Support Fax Technical Support Phone Technical Support If you wish to write us for support Italy E mail Support Fax Support Phone Support If you wish to write us for Chapter 6 Support e Support On Line 49 0 2 31 56 76 48 29 Attn Technical Support 49 0 2 31 56 76 48 10 Promise Technology Germany Europaplatz 9 44269 Dortmund Germany e Support On Line 0039 06 367 12400 Attn Technical Support 0039 06 367 12626 Promise Technology Italy
17. previously but is no longer there the SmartStor is probably locked up or frozen and requires a hard reboot Caution This action is appropriate only when there are no data transfers or installations in progress Do not disconnect the power to reboot the SmartStor unless the proper shutdown procedure does not work Keep the SmartNAVI Main Window open during this procedure To hard reboot the SmartStor 1 Press and hold the Power button for five seconds During a proper shutdown the System Status LED turns RED then goes dark If the System Status LED stays BLUE the SmartStor is locked up See Figure 3 78 Chapter 5 Troubleshooting Figure 3 SmartStor front and back views Disk Activity LED System Status LED SmartStor DS4600 Power Button Power Connection 2 Disconnect the power cable from the SmartStor 3 Wait 10 seconds then reconnect the power cable 4 Press the Power button It takes about a minute to boot the SmartStor When fully booted e The System Status LED turns blue e The buzzer beeps one time 19 SmartStor DS4600 Product Manual 5 Verify that the SmartStor now appears in SmartNAVI Main Window See Figure 2 The SmartStor automatically runs a File System Check due to the abnormal shutdown During the File System Check the System Status LED blinks amber and the Disk Activity LEDs blink blue Figure 4 Reset button and System Status LED Rese
18. the fields provided e Mail server name e Mail server port number e Email sender address From 24 Chapter 3 SmartNAVI e Email receiver address To e Optional click the Enable option to enable authentication e User Name e Password e Password Confirmation Click the Confirm button to save your settings Mail Event Log S Enable Disable Mail Server Mail Server Port 2500 Ex 25 From To Authentication Enable Disable User Name Password Confirm Password me System Event Log Mall Setting Upgrade Setting Shutdown Information Firmware Sending a Test Email Message To use this function the Mail Event Log must be enabled and properly set up To sent a test message 1 Go to the Main Window See Opening the Main Window on page 13 Click the DAS Management icon and click the Mail Setting button Click the Verify Mail button A test message is sent to the designated receiver address 25 SmartStor DS4600 Product Manual Upgrading the Firmware Follow this procedure to upgrade the firmware on your SmartStor Downloading the Firmware Upgrade File To download the upgrade file 1 Point your browser to http www promise com The firmware was placed in Support gt Download gt SmartStor DS4600 2 Download the DS4600 firmware upgrade file to your Mac The firmware upgrade filename will be similar to ds4600_xxxxxx_xx upg Installing the Firmware Upgrade File Warning
19. to use the SmartNAVI software that you install and run on your Mac This manual includes a full table of contents chapter task lists and numerous cross references to help you find the specific information you are looking for Also included are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important An Important calls attention to an essential step or point required to complete a task Important items include things often missed Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them SmartStor DS4600 Product Manual Warning A Warning notifies you of probable equipment damage or loss of data or the possibility of physical injury and how to avoid them Architecture The SmartStor DS4600 s architecture is based on the Oxford Semiconductor OXUFS936QSE a universal interface SATA RAID Controller Five data ports provide maximum flexibility in high speed client to DAS data connections The SmartStor is a plug and play device with no drivers to load Key Benefits Driver free plug and play SmartNAVI management tool One touch configuration One touch backup Client to DAS backup Compatible with Apple Time Machine Chapter 1 Introduction to SmartStor Specifications Disk drive support Four 1 5 Gb s or 3 Gb s SATA 3 5 inch disk drives e Conforms to Serial ATA 1 0 specification a
20. wires extend toward the connector holes in the back panel 2 Attach the three wire fan power connector at the motherboard 3 Place the back cover in position and install the four screws 4 Plug in the power cord 101 SmartStor DS4600 Product Manual 5 Boot the SmartStor See Connecting the Power on page 9 102 Appendix B Important Information GNU General Public License This product includes copyrighted third party software licensed under the terms of the GNU General Public License Please see the GNU General Public License GPL for the exact terms and conditions of this license at www gnu org The GPL source code incorporated into the product is available for free download at our web site www promise com Subject to GPL you may re use re distribute and modify the GPL source code Note that with respect solely to the GPL Software no warranty is provided we do not offer direct support for the distribution 103 SmartStor NS4600N Product Manual 104 Index A about this manual 1 architecture DS4600 2 B backup change schedule 55 clear event log 66 delete schedule 60 files restore 61 files view 41 immediate 42 save event log 65 scheduling 53 view event log 63 view schedules 55 BACKUPDATA folder 41 53 54 buttons One Touch Backup 6 41 power 6 reset 82 buzzer one beep 8 29 C clear backup event log 66 client OS support 4 close SmartNAVI 16 connections Mac 7 power 8 con
21. 98 Removing the Power Supply ccccccceeceseeeeeeeeeeeeeeeeeeeeeaeeaes 98 Installing the Power Supply c cee eecec cece eeeeeeeeeeeeseeeseeeseeees 99 Replacing the Cooling Fan ecccccccecccececeeeeeeeeeeeeaeeeeeeeseeeaeeeeees 100 Removing the Cooling Fan cccccccscccseeceeeeceeeseeeeeeeeeeeesaees 100 Installing the Cooling Fan cccccceccceecceeeeseeeseeeaeeesaeeeeeeeaees 101 Appendix B Important Information ccceceeeeeeeeeeeeeeeeeeeeeneees 103 GNU General Public License cccccceccescceeeeceeceeeeceeeseeeenees 103 INAC NG steht wcmeiet T sesman or eatasuaeass a 105 SmartStor DS4600 Product Manual vi Chapter 1 Introduction to SmartStor This chapter covers the following topics About this manual below Architecture page 2 Protocol Support page 2 Key Benefits page 2 Specifications page 3 Client OS Support page 4 Promise Technology s SmartStor DS4600 is a direct attached storage DAS solution for external storage targeted for small and medium business SMB users and small office home office SOHO users With a DAS product users can save their work and have access to files without having to carry around a disk drive or access a network connection Multiple backup and synchronization functions protect your data About This Manual This Product Manual describes how to setup use and maintain the SmartStor DS4600 It also describes how
22. Advanced Setup Setup PROMISE TECHNOLOGY INC Choose the Partition Scheme you want for your RAID volume e Apple Partition Map e Master Boot Record Scheme e GUID Partitioning Table Click the Next button to continue Choose the Create Volume setting you want e Automatic e Manual Click the Next button to continue If you chose Manual under Create Volume choose the type of volume you want e Maximum Capacity RAID 0 using all disk drives Data Protection Your choice of RAID level based on the number of disk drives installed e RAID 1 2 drives e RAID 5 3 or 4 drives e RAID 10 4 drives Click the Next button to continue Under Partition Setting 20 Chapter 3 SmartNAVI e Type a volume name in the field provided e Choose a file system format from the dropdown menu Click the Next button to continue 7 Review your parameters To make changes click the Previous button To accept the parameters and configure your DAS system click the OK button 8 Inthe Final Confirm popup window click the Yes button 9 Inthe Warning popup window type yes into the field and click the OK button See Advanced Setup on page 31 Locating the SmartStor This feature helps you to physically locate a DAS system To locate a SmartStor 1 Goto the Main Window See Opening the Main Window on page 13 2 Click the system in the Device List that you want to locate 3 Right click and choose t
23. Config Volume Information paki RAID Level RAID5 Disk2 Capacity 6 GB BGA Status Idle Disk3 Disk4 i HE ka oe A ee RAID Level RAIDS RAID Status Functional Background Activity Idle RAID Capacity 6 GB ce Volume List RAID Status List PROMISE TECHNOLOGY INC 39 SmartStor DS4600 Product Manual Managing Backups This category includes the following topics e One Touch Backup below e Performing a One Touch Backup page 41 e Viewing Your Backup Files page 41 e Doing a Backup Now page 42 e Creating a Backup Schedule page 47 e Scheduling a Backup page 51 e Viewing Backup Schedules page 53 e Changing a Scheduled Backup page 53 e Deleting a Scheduled Backup page 58 e Restoring Backed up Files page 59 e Viewing the Backup Event Log page 61 e Saving the Event Log page 63 e Clearing the Event Log page 64 One Touch Backup One Touch Backup enables you to make a quick automated backup of a selected folder on your Mac at the touch of a button You can backup the files in a single folder multiple folders or your complete hard disk drive This feature works on the Mac where you installed the SmartStor software For One Touch Backup to work you must first create a Backup Schedule using SmartNAVI See Creating a Backup Schedule on page 47 40 Chapter 3 SmartNAVI Performing a One Touch Backup To perform a One Touch Backup press the One Touch Backup but
24. D level for your Volume The following discussion summarizes some advantages disadvantages and applications for each choice RAID 0 Advantages Disadvantages Implements a striped disk RAID Not a true RAID because it is not fault Volume the data is broken down into _ tolerant blocks and each block is written toa The failure of just one drive will result in separate disk drive all data in an RAID Volume being lost O performance is greatly improved by Should not be used in mission critical spreading the I O load across many environments channels and drives No parity calculation overhead is involved Recommended applications for RAID 0 e Image Editing e Pre Press Applications e Any application requiring high bandwidth RAID 1 Advantages Disadvantages Simplest RAID storage subsystem Very high disk overhead uses only design 50 of total capacity Can increase read performance by processing data requests in parallel since the same data resides on two different drives Recommended applications for RAID 1 e Accounting Financial e Payroll e Any application requiring very high availability 72 Chapter 4 Technology Background RAID 5 Advantages Disadvantages High Read data transaction rate Disk failure has a medium impact on throughput Medium Write data transaction rate Good aggregate transfer rate Most versatile RAID level Recommended applications for RAID 5 e File and Applic
25. E Movies Monday December 31 2007 2 38 PM LE Music Tuesday December 26 2006 5 42 PM i Pictures Wednesday July 16 2008 5 19 PM Public Monday December 25 2006 4 21 PM Ld Sites Thursday November 30 2006 4 55 AM File Format All directory Cancel Choose 6 Click the Schedule button 7 Click an option button for e Hour e Day e Day of the week 8 Choose the corresponding values from the dropdown menus e Number of hours e Time of day in hours and minutes e Time of day and day of the week 56 Chapter 3 SmartNAVI 9 Click the Add button Schedule Setting Every 1 Hour s Pid OG fee oo B Everyday ENTE Add Restore Schedule List Event Log The modified schedule appears in the Schedule List 57 SmartStor DS4600 Product Manual You can also click the Start button to run a scheduled backup immediately Schedule List Type amp Source Destination Description I JUsers mac Deskto __ mac At 07 00 every Mon Modify oO ea Backup Restore Schedule List Event Log Deleting a Scheduled Backup Deleting a scheduled backup has no effect upon any files previously backed up to the DAS system SmartStor To delete a scheduled backup 1 Go to the Main Window See Opening the Main Window on page 13 Click the SmartSYNC icon and click the Schedule List button Click the schedule you want to delete 58 Chapter 3 SmartNAVI 4 Click the Delete button Sche
26. actions to select your backup folders e Check the Backup My Data box Selects the Documents Pictures and Desktop folders with all their contents 51 SmartStor DS4600 Product Manual f e Click the Add to Backup 6 icon Opens the My Documents folder Click a folder you want to backup then click the Choose button Repeat for additional folders e Drag and drop the folders you want to backup to the Backup your data from window Backup your data to E Backup your data from Applesfolder Backup My data A Backup Restore Schedule List Event Log Click the Schedule button Click an option button for e Hour e Day e Day of the week Choose the corresponding values from the dropdown menus e Number of hours e Time of day in hours and minutes e Time of day and day of the week Click the Add button The newly created schedule appears in the Schedule List The backed up files will appear on the DAS in a folder named BACKUPDATA_your username See Creating a Backup Schedule on page 47 52 Chapter 3 SmartNAVI Viewing Backup Schedules To view the list of current schedules 1 2 Go to the Main Window Click the SmartSYNC icon and click the Schedule List button The list of all backup schedules appears SmartNAVI M47D09302400020 Ee al DAS Management tup Wizai Conf SmartSYNC Click here to refresh DATOS eee terre Schedule List Ty
27. aees 93 Deleting a Scheduled Backup cccccecccsecceeeeeeeeseeeeeeeeeeeees 58 Restoring Backed up Files ccc ccecceeceeeeeeeeeeeneeeeeeseeeneeeeeees 59 Viewing the Backup Event Log cccccceeeceeeeeeeeeeseeeaeeeaeenees 61 Saving the Event Log gersce ccc tics ce waneheterciea d tale cuinsekaeaboleseacadeleran 63 Clearing the Event LOG eniinn r 64 Chapter 4 Technology Background ccccceseceeeeeeeeeeeeeeeeeeeeesenees 67 IFIGFOGUICTION tO RAID orcs acedaee aac oases 67 RAID O SUDE yoo A eck 68 PRADE ENT O Stace e T tate 69 RAID 5 Block Striping with Distributed Parity 00 70 RAID 10 Mirror Stripe 00 ceccceecceeeceeeeseeeseeeseeeeeeeeseeeaes 71 ChOOSING a RAID Level i e leh eels Sones cake h se 72 PRs cae dete ader cutee a eae cat eMac aioe Pecos eect etaemes te 72 RAIDT soto toe ntectens baton a donated icc teatniodedet 72 PPD e ps rae oa aie ae Geen ie goa eta oan eae ee cae eee ome 73 PRAID el ieee eg teenie et no eo 73 SPIE DIVO Tasan treet teem eee eae dee ere ener ee 73 Automatic FRED UNGIING rsss e a o a E 14 Parton and 1 Onna zeran a a a a a 14 Chapter 5 Troubleshooting sssssssnnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 75 Checking the System Status LED o noannannannannnnnnnnnnennennnnnnnnnennene 75 Checking Disk Status LEDS sscciupenceaccniecses ted cetea ned entlale 76 Replacing a Failed Disk Drive ccccccec
28. ation servers e WWW E mail and News servers e Intranet servers RAID 10 Advantages Disadvantages Implemented as a mirrored RAID Very high disk overhead uses only Volume whose segments are RAID O 50 of total capacity RAID Volumes High I O rates are achieved thanks to multiple stripe segments Recommended applications for RAID 10 e Imaging applications e Database servers e General fileserver Spare Drive A spare is a disk drive that has been designated to replace a failed disk drive in a RAID Volume In the event of the failure of a disk drive within a RAID 1 or three drive RAID 5 Volume the spare drive is activated as a member of the RAID Volume to replace a disk drive that has failed A spare drive cannot replace the failed drive in a RAID 0 Volume because of the way in which data is written to the disk drives under RAID 0 A spare drive is not available for a RAID 10 Volume because RAID 10 requires all four disk drives in the SmartStor enclosure However when you replace the failed disk drive the SmartStor will automatically rebuild the RAID Volume using the new disk drive 73 SmartStor DS4600 Product Manual You must designate a disk drive as a Spare By default and unassigned disk drive is Free Use PASM to designate the Free disk drive as a Spare See Maintaining a spare drive is a good precaution to protect your RAID Volume integrity in the event of disk drive failure Automatic Rebuilding
29. ceeeceeeceesseseeeeeeseeeseees 76 SIMaMStOr WOCKUD ensena aes esta eee a eieeceedieet 77 Contents Chapter o SUPDOTU gccscdeadeasetuscecsGecaicarnsrniwicecatenteisuasieues tienen 81 Frequently Asked Questions ccccccceeccsseecseecueeceeeceeessaeeeeeesaess 81 Contacting Technical Support cece ccccc sees eeeeeeeseesaeeesaeeeeeeeaes 82 LIMUGSG WAANT hinted edstiecteda theta taled a aaea duns euben 85 Disclaimer of Other warranties cccccseccseeeeeeeeeeeeeeeeeeeeaeeees 85 Your Responsibilities aos sued autunidceucrenndhaceiuamidalieuNasodleuiltade dared 86 Returning Product For Repair ccccssccceeceeceeeceeeseeseseeeeeaees 87 Appendix A Maintenance ccccceeceeeeeeeeeeeseeeaeeeeeeeeseseeseneeneeeees 89 Upgrading the Firmware cccccccscccsccceeceeceeeceeeseeseeeceeeseeseeseees 89 Downloading the Firmware Upgrade File ccccesceeeee sees 89 Installing the Firmware Upgrade File cccccceeeeeeeeeeeeenees 89 Booting the SmartStor in Safe Mode cccccecceeeeeeeeeeeeeees 92 Hard Booting the SmartStor cccceeccseeeceeeeeeeeeeeeaeeeseeeseeees 94 Removing Disk Drives c5i5 co solid ccacmliciacteiehaimiaten hoitegrane blade clecowhinecaean 95 Installing Disk Drives ccc acecaticeaaan conte aa cduGne Grose ciees wa ucataiamatadsees 96 Replacing the Power Supply c ccccssccceecceeeceeeceeeeceeeseeesseesaeees
30. dule List Type Source Destination Description 7 inerval _ Users mac Deskto mac Every 12 Hour Weekly Users mac Deskto mac At 07 00 every Mon Modify Delete Stat 5 Click the Yes button in the confirmation box Of Final Confirm Are you sure Restoring Backed up Files You can restore all or any portion of the files in the BACKUPDATA_ your username folder on the DAS system SmartStor You can choose to restore the files to e Their original location on your Mac e An alternative location on your Mac 59 SmartStor DS4600 Product Manual The original file structure is maintained during the restoration Caution If you restore to the original folders on your Mac the restore function will overwrite the files in those folders Be careful which files you restore and where on your Mac you direct the backup files To restore your backed up files from the DAS system to your Mac 1 Go to the Main Window See Opening the Main Window on page 13 Click the SmartSYNC icon and click the Restore button Click the folder whose contents you want to restore Click the Add to backup icons to expand the tree and narrow your choices Click an option button for e Restore to original folder The backup files will overwrite the files on your Mac e Restore to a specific folder No files are overwritten on your Mac If you chose Restore to a specific folder do one of the f
31. e 99 SmartStor DS4600 Product Manual Replacing the Cooling Fan Warning The fan contains hazardous moving parts Keep fingers and other body parts away Important If your SmartStor is still under warranty contact Technical Support for repair under RMA See page 82 The SmartStor DS4600 uses the following cooling fan e Make and model NMB MAT 3106KL 04W B39 C50 e Dimensions 80 x 80 x 15mm e Input 12V 0 11A e Output 2200 RPM 23 3 CFM tachometer signal A replacement fan might be noisier in operation if the fan lacks a tachometer signal which SmartStor s management software uses to monitor and control fan speed Removing the Cooling Fan To remove the old cooling fan 1 Shut down the SmartStor See Shutting Down the SmartStor on page 28 2 Unplug the power cord 3 Remove the four screws from the back cover and remove the back cover 100 Appendix A Maintenance Screw gt NYA e t Screw ie VIN 5 Unplug the three wire fan power connector at the motherboard 6 Gently press outward on the two retainer clips to release the fan Fan power s connector Cooling Fan S Retainer clip Retainer clip gt Connector holes Installing the Cooling Fan To install the new cooling fan 1 Gently press the new fan into position between the retainer clips on the back cover Be sure that the fan is positioned to blow outward and the
32. e enables you to perform an immediate backup of your files from your Mac to the DAS system SmartStor Important e The SmartNAVI backup does not make a backup of any open files such as Outlook If you want a specific file to be backed up be sure that file is closed before the backup starts You can perform an immediate backup of your files from e SmartNAVI Main Window e SmartNAVI Device List The amount of time required depends on the size and number of files being backed up The backed up files appear on the DAS system in a folder named BACKUPDATA_your username You can restore the backup files to your Mac at any time See Restoring Backed up Files on page 59 42 Chapter 3 SmartNAVI Main Window If you do not have a backup schedule for your Mac start your backup from the SmartNAVI Main Window To backup from the Main Window 1 Goto the Main Window See Opening the Main Window on page 13 2 Click the SmartSYNC icon and click the Backup button 3 Under Backup your data to choose e The DAS DS4600 or Local drive your Mac from the first dropdown menu e The letter designation of your Mac drive under the second dropdown menu 000 sa SmartNAVI M47D09302400020 pris DAS Management Setup Wizard Volume Configuration SmartSYNC Click here to refresh a ee aea Backup your data to WaT ee gt Volumes DS M47D09302400020 Local drive data from awa oh A OG Oe
33. ecting the Power page 9 Installing the Software page 7 Setting Up the SmartStor page 11 Unpacking the SmartStor The SmartStor DS4600 box contains the following items USB 2 0 cable Ato B FireWire 800 1394b cable Power cord SmartStor DS4600 Unit CD with SmartNAVI software Quick Start Guide Product Manual and Quick Start Guide eSATA cable Front door key Warning The electronic components within the SmartStor are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handling the SmartStor or its subassemblies Warning The fan contains hazardous moving parts Keep fingers and other body parts away Caution Use of USB or FireWire cables longer than those supplied with the SmartStor is not recommended Important To configure the SmartStor you must install SmartNAVI See Installing the Software on page 7 SmartStor DS4600 Product Manual Figure 1 SmartStor DS4600 Front View qe Disk Drive HDD1 q ee Drive Carrier N BE AM a 8 i i itp LED e z SS Volume Activity LED SmartStor O DS4600 aad Backup Keyhole Note This SmartStor is shown without the front door Warning Please note that the keyhole of the upper and lower side to avoid the machine damage or can not be used Figure 2 SmartStor DS4600 Rear View Power Button Disk Drive Cooling Fan USB type B Connection eSATA C
34. eecceecceeeeeeeeeeeeaeeeees 24 sending a Test Email Message cccccccceecseeeeeeeeseeeseeeeaees 25 Upgrading the Firmware cccccccsceceeceseceeeeeceeceesesseeeseees 26 Making Enclosure Settings ccccccccccseeeeeeeseeeeeeeseeeeseeeeeeees 27 Shutting Down the SmartStor ce cccccccseceseeeseeeseeeeaeeeeees 28 Restarting the SmartStor cccccccseccsseeceeeseseseseceeseeesseeees 29 SmartStor DS4600 Product Manual Setting Up the SmartStor Advanced cccceecceeeeeeeeseeeeaeeeeeeeaes 30 ONG CICK SOUP niana catia ael date alent aeade Meat AN ne 30 Advanced SOLID siron Haein etire ts E A N eacaeee 31 Managing RAID Volumes cccccsecceeceeeceeeceeeceeeceesaseseeesensaeees 38 Viewing a List of RAID Volumes ec ceccceeeceeeeeeeeeeeeaeeees 38 Viewing RAID Volume Status cccccccecceeeseeeeseeeeeeeseeseeees 39 Managing BACKUPS morirai a a a 40 One TOUGH BACKUP nrreisonnpaienii N a deratuesindon 40 Performing a One Touch Backup ccccseceeeeeseeeeeeeeeeeeeeeees 41 Viewing Your Backup Files ccc ccceccseceeeeeeeeneeeeeeeeeeneeseeeaees 41 DOING a BACKUP NOW snceninari a E mums shaosncucclten 42 Scheduling a Backup s 2 ciiierenteverduiet cal dascnliedtduineovumecee dancin iets 51 Viewing Backup Schedules ccccceccceecceeeeeeeeseeeeeeeeaeeesaeees 53 Changing a Scheduled Backup ccccecceecceeeeeeeeseeeeeeee
35. ent Log Date Time Description 09 09 2009 21 55 46 A new schedule Is created s 09 09 2009 22 00 18 Backup data to Volumes D 09 09 2009 22 00 19 The backup is done a Ea Ea Oa RAID Level RAIDS RAIDStatus functional BGA Status Idle RAIDCapacity 6 GB Event Filter Yar ee INFO ON iB ERROR D 7 o N Backup Restore Schedule List Event Log Clear All Save PROMISE TECHNOLOGY INC Click the Yes button in the confirmation box OOO Final Confirm Are you sure 65 SmartStor DS4600 Product Manual 66 Chapter 4 Technology Background e Introduction to RAID below e Choosing a RAID Level page 72 e Spare Drive page 73 e Automatic Rebuilding page 74 e Partition and Format page 74 Introduction to RAID RAID Redundant Array of Independent Disks allows multiple disk drives to be combined together into a RAID Volume You create a RAID Volume on your SmartStor when you perform the setup procedure in SmartNAVI The benefits of a RAID can include e Higher data transfer rates for increased server performance e Increased overall storage capacity for a single Volume e Data redundancy fault tolerance for ensuring continuous system operation in the event of a disk drive failure Different RAID levels use different organizational models and have varying benefits Also see Choosing a RAID Level on page 72 The following outline breaks down the pr
36. ent Notification The About window appears and lists the following information e SmartNAVI Version number e Java Virtual Machine JVM Version number e JVM Vendor name e SmartNAVl installation directory on your Mac e SmartNAVI Plug in directory on your Mac e Names of installed Plug ins e Version numbers of installed Plug ins When you are done with the About window click the Close button Closing SmartNAVl To close SmartNAVI on Macintosh Mac do one of the following actions Click the close icon at the top left corner of the SmartNAVI Main Window 16 Chapter 3 SmartNAVI With SmartNAVI as the active application press Command Q SmartNAVI Click here to refresh D54600 M47D09302400020 Welcome to SmartNAVI E SmartNAVI v1 6 0 4 PROMISE TECHNOLOGY INC 17 SmartStor DS4600 Product Manual Making Management Settings This category includes the following topics e Configuring a DAS System below e Locating the SmartStor page 21 e Editing the Node Name of SmartStor page 22 e Viewing the System Event Log page 23 e Making Mail Event Log Settings page 24 e Sending a Test Email Message page 25 e Upgrading the Firmware page 26 e Making Enclosure Settings page 27 e Shutting Down the SmartStor page 28 e Restarting the SmartStor page 29 Configuring a DAS System SmartStor has two modes e One Click Setup Loads a collection of default settings Rec
37. ewing a List of RAID Volumes below e Viewing RAID Volume Status page 39 Viewing a List of RAID Volumes To view a list of RAID Volumes 1 Goto the Main Window See Opening the Main Window on page 13 2 Click the Volume Configuration icon The Volume List appears RAID Volume information includes Volume name e RAID level e Capacity e Usage Percentage of capacity used O00 SmartNAVI M47D09302400020 A G R DAS Management Setup Wizard Volume Configuration SmartSYNC Click here to refresh DS4600 M47D09302400020 hoy Volume Information ey RAID Level RAIDS Capacity 6 GB Usage 1 DS M47D09302400020 d Ws Ka ue Be ee Free Space Used Space RAID Level RAIDS RAID Status Functional Background Activity Idle RAID Capacity 6 GB ec Volume List RAID Status List PROMISE TECHNOLOGY INC 38 Chapter 3 SmartNAVI Viewing RAID Volume Status To view the status of a RAID Volume 1 Goto the Main Window See Opening the Main Window on page 13 2 Click the Volume Configuration icon 3 Click the RAID Status List button The RAID Status List appears RAID Status List includes e Volume name e RAID level e Capacity e Background Activity Status 000 SmartNAVI M47D09302400020 oF Eley ot a S DAS Management Setup Wizard Volume Configuration SmartSYNC Click here to refresh DS4600 M47D09302400020 RAID
38. he Locate DAS item SmartNAVI M47D09302400020 DAS Management Setup Wizard Volume Configuration SmartSYNC Click here to refresh DS4600 Locate DAS Fan Speed 1546 RPM bca Enclosure Temperature 43 C 109 F Voltage 3 3 3 3V Voltage 5 5V Voltage 12 12 1V Firmware Version 1 24 0000 i He ka eg A Be a RAID Level RAIDS RAIDStatus functional BGA Status Idle RAIDCapacity 6 GB ke oa System Event Log Mail Setting Upgrade Setting Shutdown Information Firmware PROMISE TECHNOLOGY INC 21 SmartStor DS4600 Product Manual The Status LED blinks blue for several seconds right s 0 Editing the Node Name of SmartStor HDD1 This feature helps you to edit a node name To edit a SmartStor 1 Disk Status LED Go to the Main Window See Opening the Main Window on page 13 Click the system in the Device List that you want to edit Right click and choose the Edit item e00 SmartNAVI M47D09302400020 DAS Management Setup Wizard Volume Configuration SmartSYNC Click here to refresh E Fan Speed 1546 RPM Enclosure Temperature 43 C 109 F Voltage 3 3 3 3V Voltage 5 5V Voltage 12 12 1V Firmware Version 1 24 0000 g HE Ka 1 2 ofa Ca RAID Level RAIDS RAIDStatus functional BGA Status Idle RAIDCapacity 6 GB System Event Log Mall Setting Upgrade Setting Shutdown information Firmware
39. irmware Version 1 24 0000 og ag og RAID Level RAIDS RAID Status Functional Background Activity Idle RAID Capacity 6 GB Event Log Mail Setting Upgrade Setting Shutdown Firmware PROMISE TECHNOLOGY INC 14 Chapter 3 SmartNAVI Choosing a SmartNAVI Language On Mac you choose the display language To choose a language 1 Open the Main Window 2 Fromthe dropdown menus choose Function gt Language then choose the the language you prefer Figure 1 SmartNAVI Function menu on the Mac OS desktop SmartNAVI Maisie Event Notice HE Language English French Germany Italian Japanese Korean Russian Spanish Simplified Chinese Traditional Chinese 15 SmartStor DS4600 Product Manual Viewing SmartNAVI Information SmartNAVl is the software application that connects your Mac with the SmartStor DAS system To view information about SmartNAVI on Macintosh from the dropdown menus at the top of the screen choose Help gt About About SmartNAVI Product Information SmartNAVI 1 6 0 4 JVM Version Java HotSpot TM Client VM1 5 0_07 87 JVM Vender Apple Computer Inc Current Directory Volumes SmartNAVI Image 1 SmartNAVi app Contents Resources Java Plug in Directory Volumes SmartNAVI Image 1 SmartNAVi app Contents Resources Java plugin Plug in Information Plug in Name Plug in Version DAS Management Setup Wizard Volume Configuration SmartSYNC DAS Ev
40. l a new disk drive into the carrier 76 Chapter 5 Troubleshooting 5 Place the carrier with the new disk drive back into the open slot in the SmartStor If the failed drive belonged to a RAID Volume the RAID Volume will begin rebuilding as soon as the new drive is installed During the Rebuild the Disk Status LED show amber When the Rebuild is finished the Disk Status LED turns blue lf the replacement drive is free that is not assigned to a RAID Volume or as a spare the Disk Status LED remains dark after you install the new drive SmartStor Lockup On rare occasions SmartNAVI becomes unresponsive to your inputs If that happens check the SmartNAVI Main Window on your Mac See Figure 2 Figure 2 SmartNAVI Main Window 000 SmartNAVI M47D09302400020 _ W od i r DAS Management Setup Wizard Volume Configuration SmartSYNC Click here to refresh DS4600 M47D09302400020 Fan Speed 1523 RPM Enclosure Temperature 41 C 105 F Voltage 3 3 3 3V Voltage 5 5V Voltage 12 12 1V Firmware Version 1 24 0000 6 WE Ka of 2 RAID Level RAIDS RAID Status Functional Background Activity Idle RAID Capacity 6 GB U OCU Event Log Mail Setting Upgrade Setting Shutdown Firmware Wyste information PROMISE TECHNOLOGY INC The SmartStor appears here when it is working properly TT SmartStor DS4600 Product Manual If the SmartStor used to appear in the Main Window
41. nd Serial ATA Il Extensions to Serial ATA 1 0 specification SATA II phase specification e SATA specification of 3 Gb s transfers with CRC error checking e FireWire 800 IEEE 1394 2000 host interface x2 e FireWire 400 IEEE 1394 1995 host interface x1 e USB 2 0 host interface x1 e Hot swapping of disk drives e Tagged command queuing e Native command queuing e Drive roaming among channels e M A R T status polled every 15 minutes e Hot spare drive e RAID Volume rebuilding e Background rebuilding e Spin down in system Standby mode e eSATA interface x1 RAID level support RAID O0 1 5 and 10 Unicode file name support SATA RAID Controller Oxford Semiconductor OXUFS936QSE USB port USB 2 0 up to 480 Mb s Type B connector Power Supply 60W with PFC 100 230V auto ranging 50 60Hz AC Error logging Hardware monitoring of e Fan e Disk status e Temperature e One Touch button e Power e Enclosure status Temperature Operating 5 to 35 C 41 to 95 F Humidity Operating 10 to 85 percent Dimensions H x W x D 188 2 x 152 5 x 229 6 mm 7 4 x 6 0 x 9 0 in Weight 2 5 kg 5 5 lbs without drives SmartStor DS4600 Product Manual Client OS Support Mac OS 10 4 and above Utility OS Support Mac OS 10 4 and above Chapter 2 Installation and Setup This chapter covers the following topics Unpacking the SmartStor below Remove Anti Shaking Cushion page 7 Connecting to Your Mac page 7 Conn
42. nectors network 6 power 6 RJ45 6 USB 6 counter sink screws 99 105 D dimensions 3 disk drive installing 98 replace 78 SATA 98 disk status LED 78 drag and drop 54 E ESD warning 5 event log view 23 F fan cooling 6 power supply 6 files backup 41 firmware updating 26 91 folder BACKUPDATA 41 53 54 folder selection 54 frozen SmartStor 79 G GNU General Public License 105 H hard reboot 80 96 information SmartNAVI 16 installing SmartNAVI 9 L language SmartNAVI 15 LEDs SmartStor DS4600 Product Manual color definitions 77 disk activity 6 disk status 6 78 Ethernet activity 6 status three blinks 22 system status 6 29 77 locate SmartStor 21 locked up SmartStor 79 Mac connecting to 7 mail event log 24 Main Window open 13 mirror RAID 71 74 mirror stripe RAID 73 75 O One Touch Backup button 6 enable 47 perform 41 open Main Window 13 OS client supported 4 p parity RAID 72 75 partition and format 76 power button 6 connecting to 8 protocols supported 2 R RAID level choosing 74 RAID O 70 74 RAID 1 71 74 RAID 10 73 75 RAID 5 72 75 RAID Volume automatic rebuilding 76 from disk drives 98 partition and format 76 status 39 RAID introduction to 69 replace a disk drive 78 restart SmartStor 29 restore backup files 61 S safe mode 94 save backup event log 65 schedule a backup 53 scheduled backup change 55 delete 60 SmartNAVI close 16 eve
43. not busy and is positioned closer to the data will be accessed first With RAID 1 if one disk drive fails or has errors the other mirrored disk drive continues to function This is called Fault Tolerance Moreover if a spare disk drive is present the spare drive will be used as the replacement drive and data will begin to be mirrored to it from the remaining good drive Data Mirror disk drives Figure 2 RAID 1 Mirrors identical data to two drives The RAID Volume s data capacity equals the smaller disk drive For example a 100 GB disk drive and a 120 GB disk drive have a combined capacity of 100 GB in a mirrored RAID Volume lf disk drives of different capacities are used there will also be unused capacity on the larger drive RAID 1 Volumes on SmartStor consist of two disk drives If you want a mirrored RAID Volume with more than two disk drives see RAID 10 Mirror Stripe on page 771 69 SmartStor DS4600 Product Manual RAID 5 Block Striping with Distributed Parity RAID 5 organizes block data and parity data across the disk drives Generally RAID level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I O RAID 5 works well for file database application and web servers Distributed Parity Data Blocks disk drives Figure 3 RAID 5 Stripes all drives with data and parity information The capacity of a RAID 5 Volume e
44. nt log view 23 information 16 installing 9 language setting 15 locate SmartStor 21 mail event log 24 RAID setup 69 RAID volume status 39 test email 25 SmartStor boot in safe mode 94 hard reboot 80 96 locate 21 locked up 79 mail event log 24 restart 29 shut down 28 test email 25 unpacking 5 spare drive explained 75 specifications 3 status disk drives 78 RAID volume 39 SmartStor 77 system 7 stripe RAID 70 74 system status LED 29 77 T test email 25 U unpacking the SmartStor 5 update firmware 26 91 107 Index UPS 77 USB connector 7 utility OS support 4 V view backup event log 63 backup files 41 backup schedules 55 event log 23 W weight 3
45. ntly Asked Questions on page 81 Checking the System Status LED The SmartStor system status LED see Figure 1 reports the condition of the Enclosure fan and power supply e Blue Normal Enclosure function e Amber There is a problem with the fan power supply or disk array e Red The fan power supply or file system has failed If your SmartStor is configured to work with a UPS it will continue to run after a power supply failure 15 SmartStor DS4600 Product Manual Checking Disk Status LEDs The disk status LEDs report the condition of the disk drives e Blue Normal disk drive function e Amber Rebuilding to this disk drive e Red Failed disk drive e Dark No disk drive is installed The disk status LEDs are also dark when the drives are powered down during system stand by Figure 1 SmartStor Disk and System Status LEDs Disk Status LED Disk Activity LED System Status SmartStor DS4600 Replacing a Failed Disk Drive lf a disk drive fails the Disk Status LED is red See Figure 1 If the disk drive belongs to a RAID Volume the Volume goes Critical or Offline Replace the failed disk drive with a new disk drive of the same or slightly greater capacity You do not have to power down the SmartStor 1 Open the SmartStor s front door 2 Pull out the drive carrier with the failed drive 3 Remove the failed disk drive from the drive carrier 4 Instal
46. o implied warranties of merchantability or fitness for a particular purpose The published information in the manual is subject to change without notice Promise Technology reserves the right to make changes in the product design layout and driver revisions without notification to its users This version of the Product Manual supersedes all previous versions Recommendations In this Product Manual the appearance of products made by other companies including but not limited to software servers and disk drives is for the purpose of illustration and explanation only Promise Technology does not recommend endorse prefer or support any product made by another manufacturer Contents Chapter 1 Introduction to SmartStor ccecceccseeeeeeeeeeeeeeeeeeeeeeees 1 About This Manual ayei2 cicedececueedininestercssasseiestiesatencednactviwouteatasdiebsanes 1 PI COIRG CLUS andian A a A N 2 Key BONG ILS arapa aiaa a E R 2 SPECINCAUON S anean em ana a a a aa a O 3 Client OS SUPPOTT secseetitiecccetesietesae eaaa Aa A a aA 4 JUV OS SUDDO arasti rira N EA 4 Chapter 2 Installation and Setup cccccccceeeeeeeeeeeeeeeeeseeseeeeeneseees 5 Unpacking the SmartStor cece cecccceceseeeceeeeeeeeeeeeeeeseeeseesaeeeaees 5 Remove Anti Shaking Cushion ccccccseecseeceeeeeeeeeaeeeaeeeseeeseeesaees 7 Installing the Software cceccc cece eeceeeeseeeceeeeeeeeseeeseeeseeeeeeesaeeeees 7 HAS CAN AUOIN aineen A ss
47. ollowing actions e Type the name of an existing folder in the field provided e Type the name of an new folder in the field provided e Click the Folder icon Opens the My Documents folder Click a folder you want to use for a target then click the Open button 60 6 Chapter 3 SmartNAVI Click the Restore button The restoration begins immediately The amount of time required depends on the size and number of files being restored 00o SmartNAVI M47D09302400020 4 G W ia eS DAS Management Setup Wizard Volume Configuration SmartSYNC Click here to refresh Sl Restore your data from DS4600 FV a VE amp Users za aa SQ 2G Restore your data to Restore to original folder RAID Level RAIDS Restore to a specific folder a O RAID Status Functional Background Activity Idle RAID Capacity 6 GB 2a A Schedule List Event Log PROMISE TECHNOLOGY INC Viewing the Backup Event Log Backup events report on backups schedules and file transfers Events are reported by date time severity information or error and description To view Backup Event Log 1 Go to the Main Window See Opening the Main Window on page 13 Click the SmartSYNC icon and click the Event Log button Optional Set the Event Filter dropdown menu to display e All events e Information events only e Error events only 61 SmartS
48. ommended for most users e Advanced Setup Enables you to make your own settings Recommended for advanced users Caution Do NOT run One Click Setup or Automatic Setup on a DAS system that is already configured Those actions will delete your data and folders One Click Setup To configure your DAS system using One Click Setup 1 Open the SmartNAVI Main Window See Opening the Main Window on page 13 2 Click the Setup Wizard icon and click the One Click Setup button 18 3 Click the OK button to continue Parameter Storage Type Disk Number Partition Type Partition Info G a One Click Advanced Setup Setup Advanced Setup Chapter 3 SmartNAVI WEES Data Protection 4 Apple Partition Map DS M47D09302400020 To configure your DAS system using Advanced Setup 1 Open the SmartNAVI Main Window See Opening the Main Window on page 13 19 SmartStor DS4600 Product Manual 2 3 Click the Setup Wizard icon and click the Advanced Setup button APA SmartNAVI M47D09302400020 Pla z DAS Management Setup Wizard Volume Configuration SmartSYNC Click here to refresh DS4600 M47D09302400020 Setting GUID Partitioning Table Apple Partition Map Master Boot Record Scheme J WE KA ee oe 6 RAID Level RAIDS RAID Status Functional Background Activity Idle RAID Capacity 6 GB mo lt One Click
49. onnection FireWire 800 1394b FireWire 400 1394a Connection Power Connection Chapter 2 Installation and Setup Remove Anti Shaking Cushion Remove the plastic protective film from Front door 2 Remove tape from door then push firmly on the bottom right corner of the front door to open 3 Open door completely and remove the anti shaking cushion foam 4 Pull out one drive tray at a time and fully re seat it Drive 1 must stay with slot 1 etc After all drives are re seated close door Push bottom right corner of the door firmly until you hear a click Figure 3 Remove Anti Shaking Cushion from the enclosure Installing the Software The SmartNAVI software connects your Mac to the SmartStor sets up the SmartStor sets up network drives on your Mac and performs backups Installation 1 Please double click the SmartNAVI dmg file to open and install the disk of SmartNAVI Image SmattNAvi macamg 2 Click the SmartNAVI Image to open the folder SmartStor DS4600 Product Manual 3 Drag the SmartNAVI app icon to the right side Applications folder SmartNAVI The SmartStor appears on your Mac as a hard disk drive See Figure 4 Figure 4 SmartStor on a Mac DS M47D09302400020 Soames F a View Action New Folder Search SS i EA Network a E E E I osx H Music Video WebAlbum t lh I gt PKBACK 001 E f SmartNAVI Image I gt Ds 4600
50. operties for each RAID level supported on the SmartStor 67 SmartStor DS4600 Product Manual RAID 0 Stripe When a RAID Volume is striped the read and write blocks of data are interleaved between the sectors of multiple disk drives Performance is increased since the workload is balanced between drives or members that form the RAID Volume Identical drives are recommended for performance as well as data storage efficiency Data Stripe disk drives Figure 1 RAID 0 Striping interleaves data across multiple drives The RAID Volume s data capacity equals the capacity of the smallest disk drive times the number of disk drives For example one 100 GB and three 120 GB drives will form a 400 GB 4 x 100 GB RAID Volume instead of 460 GB If disk drives of different capacities are used there will also be unused capacity on the larger drives Because RAID 0 does not offer Fault Tolerance meaning that you cannot recover your data after a disk drive failure Promise does not recommend a RAID 0 Volume for your SmartStor RAID 0 Volumes on SmartStor consist of one or more disk drives 68 Chapter 4 Technology Background RAID 1 Mirror When a RAID Volume is mirrored identical data is written to a pair of disk drives while reads are performed in parallel The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner Whichever drive is
51. pe amp Source Destination oon ee Interval Users mac Deskto Every 12 Hour Weekly Users mac Deskto mac At 07 00 every Mon RAID Level RAIDS RAID Status Functional Background Activity Idle RAID Capacity 6 GB Modify Ys Start_ e A Backup Restore Schedule List Event Log PROMISE TECHNOLOGY INC Changing a Scheduled Backup You can schedule backups by the hour day or week To change the scheduled backup of files from your Mac to the DAS system SmartStor 1 Goto the Main Window See Opening the Main Window on page 13 2 Click the SmartSYNC icon and click the Schedule List button 3 Click the schedule you want to change 53 SmartStor DS4600 Product Manual 4 Click the Modify button Schedule List Source Destination Description Type amp jUsers mac Deskto At 06 00 everyday Mod Event Log Backup Restore Schedule List 54 Chapter 3 SmartNAVI Click the folder whose contents you want to backup Backup your data to a Backup your data from Backup My data Backup Restore Schedule List Event Log 55 SmartStor DS4600 Product Manual Click the Add to Backup 8 icon to expand the tree and narrow your choices atata Open Name Date Modified D Applications Wednesday January 31 2007 11 08 AM GH Desktop gt Docum Library Friday August 28 2009 9 12 PM Friday January 11 2008 8 03 PM
52. pgrade the firmware on your SmartStor Downloading the Firmware Upgrade File To download the upgrade file 1 Point your browser to http www promise com The firmware was placed in Support gt Download gt SmartStor DS4600 2 Download the DS4600 firmware upgrade file to your Mac The firmware upgrade filename will be similar to dS4600_xxxxxx_xx upg Installing the Firmware Upgrade File Warning Do not disconnect the power or shut down the SmartStor while the upgrade is running Note If you have a dated firmware it is best practice to update the firmware incrementally To install the firmware upgrade file 1 Goto the Main Window See Opening the Main Window on page 13 2 Click the DAS Management icon and click the Upgrade Firmware button icon 3 Click the folder i 89 SmartStor DS4600 Product Manual 4 Click the folder icon navigate to the firmware upgrade file click the file and click the Open button The path and firmware upgrade file appear in the field GB Desktop Name Al Date Modified E eh 3 Lit L T 0609 Tuesday June 9 2009 9 48 AM a 0626 Friday June 26 2009 11 38 AM Ls 0629 Monday June 29 2009 4 02 PM La 0722 Thursday July 23 2009 3 27 PM 0805 Wednesday August 5 2009 9 54 AM G 0911 Friday September 11 2009 9 00 AM Apple s folder Thursday September 3 2009 5 35 PM EEEN ji War i i Picture Thursday September 10 2009 5 18 PM
53. ponsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product Promise is not liable for any damage to equipment or data loss resulting from the use of any product 86 Chapter 6 Support Returning Product For Repair If you suspect a product is not working properly or if you have any questions about your product contact our Technical Support Staff through one of our Technical Services making sure to provide the following information Product model and serial number required Return shipping address Daytime phone number Description of the problem Copy of the original purchase invoice The technician will assist you in determining whether the product requires repair If the product needs repair the Technical Support Department will issue an RMA Return Merchandise Authorization number Important Obtain an RMA number from Technical Support before you return the product and write the RMA number on the label The RMA number is essential for tracking your product and providing the proper service Return ONLY the specific product covered by the warranty do not ship cables manuals diskettes etc with a copy of your proof of purchase to USA and Canada Promise Technology
54. portant If your SmartStor is still under warranty contact Technical Support for repair under RMA See page 82 The SmartStor DS4600 uses the following power supply e Make and model Edac EA11003E e Input 100 to 240 V 2 5 A 50 60 Hz Output 12V 8 33A max through a DIN 22 4 pin connector Removing the Power Supply To remove the old power supply 1 Shut down the SmartStor See Shutting Down the SmartStor on page 28 2 Unplug the power cord 3 Turn the SmartStor enclosure upside down 4 Press the two latches on the underside of the enclosure release and remove the cover Latches Feet 4 Bottom of enclosure 6 Press the power supply retainer back slide the power supply forward and lift the power supply out of its cradle 7 Unplug the motherboard power connector 98 Appendix A Maintenance Motherboard power connector EMI core Power Supply Retainer Installing the Power Supply To install the new power supply 1 Plug in the motherboard power connector 2 Lay the power supply into its cradle and slide it back into position Be sure the pads on the power supply are downward and the retainer is holding the power supply in place Lay the cover in position and press it down until the two latches snap shut Turn the SmartStor over and set it on its feet Plug in the power cord Boot the SmartStor See Connecting the Power on page 9 OO e
55. quals the smallest disk drive times the number of disk drives minus one Hence a RAID 5 Volume with four 100 GB disk drives will have a capacity of 300 GB A RAID Volume with two 120 GB disk drives and one 100 GB disk drive will have a capacity of 200 GB RAID 5 is generally considered to be the most versatile RAID level RAID 5 requires a minimum of three disk drives 70 Chapter 4 Technology Background RAID 10 Mirror Stripe Mirror Stripe combines both of the RAID 0 and RAID 1 types RAID 10 can increase performance by reading and writing data in parallel while protecting data with duplication At least four disk drives are needed for RAID 10 to be installed With a four disk drive RAID Volume one drive pair is mirrored together then striped over a second drive pair Data Stripe C Data Mirror disk drives Figure 4 RAID 10 takes a data mirror on one drive pair and stripes it over two drive pairs The data capacity RAID 10 Volume equals the capacity of the smallest disk drive times the number of disk drives divided by two In some cases RAID 10 offers double fault tolerance depending on which disk drives fail RAID 10 Volumes on SmartStor consist of four disk drives Because all of the available disk drives are used for the RAID Volume you cannot set up a spare drive with RAID 10 71 SmartStor DS4600 Product Manual Choosing a RAID Level There are several issues to consider when choosing the RAI
56. r Mac via FireWire 1 Attach the B connector of the FireWire cable to the FireWire connection on the SmartStor See page 6 Figure 2 2 Attach the other end of the FireWire cable to Mac Setting Up the SmartStor SmartStor has three setup options e One Touch Configuration page 11 e One Click Setup see page 18 for further information e Advanced Setup see page 19 for further information One Touch Configuration Important To use One Touch Configuration all of your disk drives must be free of any RAID configuration They can be either free or spare drives Only previously used drives are affected One Touch Configuration requires a FireWire 800 or 400 or USB 2 0 or eSATA connection to your Mac See Connecting to Your Mac on page 10 One Touch Configuration creates and formats a RAID volume according to the number of disk drives installed in the SmartStor This setup option is recommended for most users Number of disk drives Configuration created by One Touch Single Disk RAID 1 RAID 5 RAID 5 SmartStor DS4600 Product Manual Press and hold the One Touch Backup button for two seconds One Touch Backup Button SmartStor DS4600 Warning One Touch Backup Button is not a Power on off button The DAS beeps and reboots Then your RAID volume is ready On a Mac the SmartStor appears as a removable disk drive See page 36 Figure 2 12 Chapter 3 SmartNAVI
57. r in Safe Mode and repeat the firmware installation See Booting the SmartStor in Safe Mode below No Reboot After Upgrade lf the SmartStor does not reboot there might be a service conflict that prevented the reboot You must hard boot the SmartStor manually See Hard Booting the SmartStor on page 94 Booting the SmartStor in Safe Mode If an error occurs during firmware upgrade the SmartStor will not reboot normally You must reboot the SmartStor in Safe Mode and repeat the firmware upgrade 92 Appendix A Maintenance To boot the SmartStor in safe mode 1 2 Press the Power button Use USB 2 0 cable to connect to your Mac Click the folder icon and choose the firmware upgrade file to boot the SmartStor in Safe Mode mo SmartNAVI Click here to refresh DS4600 USB_Upload_0a Welcome to 7 SmartNAVI I SmartNAVI v1 6 0 3 PROMISE TECHNOLOGY INC OOO SmartNAVI USB_Upload_0Oa DAS Management Click here to refresh Firmware Location DS4600 USB_Upload_Oa Firmware PROMISE TECHN ic OLOGY IN 93 SmartStor DS4600 Product Manual Open C DS4600 R1 29 Name Date Modified i DS4600 R1 29 upg Friday September 11 2009 4 38 PM File Format bin upg Cancel Open C T It takes about a minute to boot the SmartStor When fully booted e The System Status LED turns blue e The buzzer beeps one time A
58. rchitec Volume Information Name DS M47D09302400020 E Format journaled HFS E HFS Partition 1 Case sensitive HFS Case sensitive Journaled HFS MS DOS FAT32 PreviousNext i0 One Click Setup 34 8 Chapter 3 SmartNAVI Review your parameters To make changes click the Previous button To accept the parameters and configure your DAS system click the OK button Parameter Value Storage Type Data Protection Disk Number 4 Partition Type Apple Partition Map Partition Info DS M47D09302400020 hie One Click Advanced Setup Setup In the Final Confirm popup window click the Yes button OOGO Final Confirm Are you sure 35 SmartStor DS4600 Product Manual 9 Inthe Warning popup window type yes into the field and click the OK button Warning Recreating a volume will delete all data in the volume Type YES to confirm YES lumenal Cancel Gow The DAS reboots Then your RAID volume is ready Formatting volume Finish On a Mac the SmartStor appears as a removable disk drive See page 36 Figure 2 Figure 2 SmartStor icon on the Desktop of a Mac amp O wedi10 23Pem SmartStor appears a ie i a as a Removable Disk Drive Apples a Picture 36 Chapter 3 SmartNAVI Figure 3 SmartStor file structure viewed from a Mac 37 SmartStor DS4600 Product Manual Managing RAID Volumes This category includes the following topics e Vi
59. re 27 SmartStor DS4600 Product Manual Shutting Down the SmartStor The only time you need to shut down the SmartStor is to replace the disk drive cooling fan or the power supply See Appendix A Maintenance on page 89 During and after the shutdown none of your folders are accessible from your Mac Using SmartNAVl To shut down the SmartStor 1 Go to the Main Window See Opening the Main Window on page 13 Click the DAS Management icon and click the Shutdown button In the confirmation box click the Yes button Information This action will shutdown DAS are you sure D E pa D 0 System Event Log Mall Setting Upgrade Setting Shutdown Information Firmware 28 Chapter 3 SmartNAVI Directly To shut down the SmartStor press and hold the power button on the back of the SmartStor enclosure for five seconds top right The system status LED turns red and then goes dark bottom right Restarting the SmartStor To restart the SmartStor after a shutdown press the power button on the back of the SmartStor enclosure top right When the SmartStor is fully booted e The system status LED turns blue bottom right The buzzer beeps one time Power Button cy System Status LED Power Button el System Status LED 29 SmartStor DS4600 Product Manual Setting Up the SmartStor Advanced SmartStor has three setup options e One Click Setup below e Advanced Set
60. reated Size 329 29 GB shh jam Options Revert F Apply Disk Description External RAID Media Tot cc Sp BA tah 29 ar 329 288 876 032 Bytes aOR a USB ead Wi Connection Type External I ais T qz Su felan rted USB Seri sr gael La O4E50000000A0A000001 Partition Map Sc ran Unformatted Connecting to Your Mac SmartStor DS4600 has three data connection options e eSATA Up to 300 MB s e FireWire 800 Also IEEE 1394b Up to 800 Mb s e FireWire 400 Also IEEE 1394a Up to 400 Mb s e USB 2 0 Up to 480 Mb s USB Be sure your USB connection is to a USB 2 0 port on your Mac The older USB 1 1 ports have a data transfer rate of only 12 Mb s To connect the SmartStor to your Mac via USB 2 0 1 Attach the B connector of the USB cable to the USB connection on the SmartStor See page 6 Figure 2 2 Attach the other end of the USB cable to Mac eSATA To use this option you must have an eSATA HBA card installed To connect the SmartStor to your Mac via eSATA 1 Attach one end of the eSATA cable to the eSATA connector on the SmartStor See page 6 Figure 2 10 Chapter 2 Installation and Setup 2 Attach the other end of the eSATA cable to the Mac FireWire To use this option your Mac must have an FireWire connector on the motherboard or an FireWire HBA card installed FireWire 800 and 400 cables have different connectors Otherwise the procedure is the same To connect the SmartStor to you
61. roducts which are new and in cartons on the date of purchase is not transferable is valid only when accompanied by a copy of the original purchase invoice Is not valid on spare parts This warranty shall not apply to defects resulting from improper or inadequate maintenance or unauthorized modification s performed by the end user operation outside the environmental specifications for the product accident misuse negligence misapplication abuse natural or personal disaster or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warranties for fitness for any purpose quality merchantability non infringement or otherwise Promise makes no warranty or representation concerning the suitability of any product for use with any other item You assume full responsibility for selecting products and for ensuring that the products selected are compatible and appropriate for use with other goods with which they will be used Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer system It is your responsibility to back
62. rsion 1 24 0000 T 2 a RAID Level RAIDS RAIDStatus functional BGA Status Idle RAIDCapacity 6 GB E ay pis Event Log Mail Setting Upgrade Setting Firmware PROMISE TECHNOLOGY INC e Check the Backup My Data box Chooses the Documents Pictures and Desktop folders with all their contents Backup your data to DS4600 gt Volumes DS M47D09302400020 Backup your data from Documents Pictures Deskto p PF amis Backup My data Aa A ss _ a p Restore Schedule List Event Log Backu 47 SmartStor DS4600 Product Manual e 6 icon Opens the My Documents folder Click a folder you want to backup then click the Choose button Repeat for additional folders 000 Open 4h mac Name Date Modified O LA Applications Wednesday January 31 2007 11 08 AM HE Desktop Friday August 28 2009 9 12 PM E Library Friday January 11 2008 8 03 PM Movies Monday December 31 2007 2 38 PM LE Music Tuesday December 26 2006 5 42 PM i Pictures Wednesday July 16 2008 5 19 PM a Public Monday December 25 2006 4 21 PM E Send Registration setup Wednesday November 29 2006 8 58 PM Ld Sites Thursday November 30 2006 4 55 AM File Format All directory KA e Drag and drop the folders you want to backup to the Backup your data from window Backup your data to Volumes DS M47D09302400020 Apples folder Backup your data from Backup My data
63. support Piazza del Popolo 18 00187 Roma Italia Taiwan E mail Support e Support On Line Fax Support 886 3 578 2390 Attn Technical Support Phone Support 886 3 578 2395 ext 8822 8823 If you wish to write us for support Promise Technology Inc 2F No 30 Industry E Rd IX Science based Industrial Park Hsin Chu 30075 Taiwan R O C SmartStor DS4600 Product Manual China Beijing E mail Support e Support On Line Fax Support 86 10 8857 8015 Attn Technical Support Phone Support 86 10 8857 8085 or 8095 If you wish to write us for Promise Technology China Beijing support Room 1205 Tower C Webok Time Center No 17 South Zhong Guan Cun Street Hai Dian District Beijing 100081 China China Shanghai E mail Support e Support On Line Fax Support 86 21 6249 4627 Attn Technical Support Phone Support 86 21 6249 4192 4193 or 4199 If you wish to write us for Promise Technology China Shanghai support Room 508 Leader Tower 1189 West Wu Ding Road Jing An District Shanghai 200042 China 84 Chapter 6 Support Limited Warranty Promise Technology Inc Promise warrants that this product from the time of the delivery of the product to the original end user a b c all components for a period of two 2 years will conform to Promise s specifications will be free from defects in material and workmanship under normal use and service This warranty applies only to p
64. t Date Time Level Message 2009 09 05 06 36 19 Warning Enclosure temperature abo 2009 09 05 06 36 19 Warning Enclosure Voltage12 out of 2009 09 05 06 36 19 Warning Enclosure Voltage5 out of r 2009 09 05 06 34 19 Warning Enclosure temperature abo 2009 09 05 06 34 19 Warning Enclosure Voltage12 out of 2009 09 05 06 34 19 Warning Enclosure VoltageS out of r 2009 09 05 06 23 49 Warning Enclosure temperature abo 2009 09 05 06 23 49 Warning Enclosure Voltage12 out of 2009 09 05 06 22 49 Warning Enclosure temperature abo 2009 09 05 06 22 49 Warning Enclosure Voltage12 out of 2009 09 05 06 21 49 Warning Enclosure temperature abo 2009 09 05 06 21 49 Warning Enclosure Voltage12 out of 2009 09 05 06 20 49 Warning Enclosure temperature abo 2009 09 05 06 20 49 Warning Enclosure Voltage 12 out of A 3 a System Event Log Mall Setting Setting Shutdown Information Firmware Note For backup system events see Viewing the Backup Event Log on page 61 Making Mail Event Log Settings The SmartStor can send email messages to notify you of critical events You must input the required information for this function to work To make Mail Event Log settings 1 Go to the Main Window See Opening the Main Window on page 13 Click the DAS Management icon and click the Mail Setting button Click the Enable option to enable email notification Enter the requested information in
65. t button System Status LED SmartStor DS4600 80 Chapter 6 Support e Frequently Asked Questions below e Contacting Technical Support page 82 e Limited Warranty page 85 e Returning Product For Repair page 87 Frequently Asked Questions Also see Chapter 5 Troubleshooting on page 75 pressed the One Touch Backup button on the DS4600 but no files were backed up What happened You must create a backup schedule using SmartNAVI The backup schedule tells One Touch Backup which folders and files to backup from your Mac onto the SmartStor How do I make the DS4600 quieter The loudest component on SmartStor is the cooling fan With the Smart Fan feature the fan can run at reduced speed or even stop when cooling is not required reducing noise and saving energy at the same time The One Touch Configuration does not work on my system One Touch Configuration requires a FireWire 800 or 400 or eSATA or USB 2 0 connection to your Mac See Connecting to Your Mac on page 7 81 SmartStor DS4600 Product Manual Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates We encourage you to use one of our electronic services which provide product information updates for the most efficient service and support If you decide to contact us please have the following information available
66. t this point the SmartStor is in Safe Mode 3 Repeat the procedure under Installing the Firmware Upgrade File on page 89 Hard Booting the SmartStor Caution Do not disconnect the power to reboot the SmartStor unless the SmartStor failed to reboot itself after the firmware update To hard reboot the SmartStor 1 Disconnect the power cable from the SmartStor See page 95 Figure 1 2 Wait 10 seconds then reconnect the power cable 3 Press the Power button It takes about a minute to boot the SmartStor When fully booted e The System Status LED turns blue e The buzzer beeps one time 4 Verify that the SmartStor now appears in SmartNAVI Main Window 94 Appendix A Maintenance Figure 1 SmartStor front and back views Disk Activity LED System Status LED Power Button Reset Button a Power Connection Removing Disk Drives To remove disk drives Open the SmartStor s front door 2 Pull out the drive carrier from the enclosure 3 Carefully remove the disk drive from the drive carrier so that the screw holes on the sides of the carrier align with the screw holes in the drive See page 96 Figure 2 4 Remove the screws from the holes in the drive carrier and the sides of the disk drive 5 Remove four screws per drive 95 SmartStor DS4600 Product Manual Figure 2 Remove the disk drive from the drive carrier J x y y R i i Er
67. ton on the front of the SmartStor One Touch Backup Button SmartStor DS4600 The SmartStor beeps five times to indicate that the backup has begun If SmartNAVI is open a message displays the progress of the backup The amount of time required depends on the size and number of files being backed up The One Touch Backup function backs up all of the folders on your Mac that you chose in your backup schedule except for any folders or files that are open or protected Viewing Your Backup Files On the SmartStor find the Backup folder The Backup folder contains the results of the One Touch Backup e The subfolders inside the Backup folder match the file structure on your Mac s hard disk drive e The Mac Backup folder is named BACKUPDATA plus your user name See the example below To view your backup files from a Mac e On the Mac desktop double click the SmartNAVI icon e Under Hard Disk Drives double click the SmartNAVI disk 41 SmartStor DS4600 Product Manual Figure 4 BACKUPDATA folder viewed on a Mac Backup folder of account name ANANA _ DS M47D09302400 20 CEDES lew Action New Folde b S Sack V E Network 1S osx J f e Video WebAlbum PKBACK 001 I gt I gt EA SmartNAVI Image E m TE Desktop 9 ti mac Applications R 5 Documents kg Movies amp Music v Y Pictures Doing a Backup Now This featur
68. tor DS4600 Product Manual 4 Optional Click the arrow on the Date Time header to reverse the chronological order eeo SmartNAVI M47D09302400020 Click here to refresh DS4600 M47D09302400020 Event Log Date Time amp Description 09 09 2009 21 55 46 A new schedule is created s 09 09 2009 22 00 18 Backup data to Volumes D 09 09 2009 22 00 19 The backup is done RAID Level RAIDS RAIDStatus functional BGA Status Idle RAIDCapacity 6 GB Event Filter Ya ee Clear All Save ma Backup Restore Schedule List Event Log PROMISE TECHNOLOGY INC Note For DAS system events see Viewing the System Event Log on page 23 62 Chapter 3 SmartNAVI Saving the Event Log This function saves a copy of the Backup Event Log as a text file onto your Mac The text file records the events displayed in the Event Log window Set the Event Filter dropdown menu to display e All events e Information events only e Error events only Click the arrow on the Date Time header to reverse the chronological order To save a copy of the Backup Event Log as a text file 1 Goto the Main Window See Opening the Main Window on page 13 2 Click the SmartSYNC icon and click the Event Log button 3 Click the Save button eeo SmartNAVI M47D09302400020 Kf amp 3 A ry DAS Management Setup Wizard Click here to refresh
69. up page 31 One Click Setup One Click Setup loads a collection of default settings Recommended for most users The Setup Wizard creates and formats your RAID volume automatically To perform a one click setup 1 Open the SmartNAVI Main Window See Opening the Main Window on page 13 2 Click the Setup Wizard icon and click the One Click Setup button 3 Click the OK button to continue The DAS reboots Then your RAID volume is ready Parameter Value Storage Type Data Protection Disk Number 4 Partition Type Apple Partition Map Partition Info DS M47D09302400020 On a Mac the SmartStor appears as a removable disk drive See page 36 Figure 2 30 Chapter 3 SmartNAVI Advanced Setup Advanced Setup enables you to make your own settings Recommended for advanced users To perform an advanced setup 1 Open the SmartNAVI Main Window See Opening the Main Window on page 13 2 Click the Setup Wizard icon and click the Advanced Setup button 3 Choose the Partition Scheme you want for your RAID volume e Apple Partition Map e Master Boot Record Scheme e GUID Partitioning Table Click the Next button to continue AAA SmartNAVI M47D09302400020 DAS Management Setup Wizard Volume Configuration SmartSYNC Click here to refresh DS4600 M47D09302400020 Setting GUID Partitioning Table Apple Partition Map Master Boot Record Scheme 6 WE Ka oe ee a RAID Level RAIDS RAID
70. up or otherwise save important data before installing any product and continue to back up your important data regularly 85 SmartStor DS4600 Product Manual No other document statement or representation may be relied on to vary the terms of this limited warranty Promise s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the same or superior product b repair the product Promise shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage costs of recovering reprogramming or reproducing of programs or data stored in or used with the products or for any other general special consequential indirect incidental or punitive damages whether in contract tort or otherwise notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether Promise has been advised of the possibility of such damages Promise is not an insurer If you desire insurance against such damage you must obtain insurance from another party Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state This limited warranty is governed by the State of California Your Res

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