EP-100 Address Printer
Contents
1. Adjust angle of Infeed Tray The angle depends on the size of the envelope A larger envelope requires a steeper angle The angle can be fine tuned later while feeding envelopes 2 Loosen the Feed Block Knobs raise the Feed Blocks all the way to the top position and retighten knobs Adjustable Side Guide Fixed Side Guide Feed Block Knob Feed Block 3 places 3 places 3 Insert one envelope under the Feed Blocks with one edge touching the Fixed Side Guide Refer to Orientation of the Envelopes in Section 3 D page 15 Ink Cartridges and Media 13 lt a TOC INDEX Loosen Feed Block Knobs and allow the Feed Blocks to drop onto the inserted envelope the Feed Blocks are spring loaded Then tighten the Feed Block Knobs Do not apply any upward or downward pressure to the knobs as you tighten them NOTE If printing narrow envelopes leave any Feed Block not in use in the fully raised position so that Feed Block remains out of the way during the printing operation 5 Slide Adjustable Side Guide toward envelope until there is about 1 16 space between guide and envelope Load five additional envelopes one at a time making sure the leading edge of each envelope is touching the Feed Block This creates a staggered effect of the stacked envelopes Load remaining envelopes Fan envelopes before loading them Also check for nested envelopes envelopes that are underneath the flap of anot2. selected Replace bad parallel cable Troubleshooting 27 TOC Adjustable Side Guide 3 14 AA nassen 18 Krees EE 17 19 Cartridge Types vicccicccsicsscsssssseessssasssssssesssssssiseiscaseones 10 18 21 24 G lch A O 3 15 Color Matching eunen rnis 18 Dither Mode es en hen 18 Bject Delay ua an Er ER sah 19 Envelope Orientation ccocinococoniccnnnnonennnnnncnnnonanconororonnancncacacnnss 15 Feed Bloekg 228 13 Feed Block Knobs 4 noob 13 Feed Clear Button 3 15 Fixed Side Guide 3 13 lat Wa 0ER ein 3 4 13 bat E ein BE 19 24 Interface opt A anna 4 24 E AA O nirea sirrin 23 Material Envelope Size ssesessesesseieseseesisissesrssesesrssreresees 18 24 Material Wedge 2 2 2 een 3 14 Ee EE 1 24 ON Light ll alBi ae 3 7 22 On OL BUM iaa libere 3 7 Orientation sn Eeer E 18 24 Parallel Interface Port 4 6 Power Connector ren oie ot kes ts a 4 5 Power Supply Adapter EE 5 Print Mechanism Door 3 10 Ertrag Se 2a een 18 21 Printer Divet irea nern 2 7 17 24 IL Et EE 3 22 Spare Ink Cartridge Holder 11 Technical Specifications ssssssssssesisssesiesiesisssesiesissesssstesess 24 Technical Support ersi 23 TESE PiN E 21 Droublesbootmng ue 25 28 Index Printed in the United States of America P N 510175
3. and Printer Driver Installation 7 TOC INDEX Windows 95 98 or Windows NT To install the printer driver into Windows 95 98 or Windows NT refer to the following 1 Insert the included driver CD into your computer s CD ROM drive 2 Click the Start button point to Settings and select Printers We Programs gt EN Documents Big Settings D ai Control Panel Windows95 3 Double click on the Add Printer icon This will launch the Add Printer Wizard Click Next then click Next again Printers A ES File Edit View Help Click the Have Disk button Click Browse and select your CD ROM drive For Windows 95 98 open the Win 95 amp 98 Driver folder and select the file named EP_100 INF For Windows NT open the NT Driver folder and select the file named OEMSETUPINF Example If you are installing the Windows 95 98 driver and your CD ROM drive is drive D then you would browse to D Win 95 amp 98 Driver You 8 Computer Connection and Printer Driver Installation TOC INDEX would then select the file named EP_100 INF Follow the on screen instructions to complete installation Once installed the EP 100 Address Printer icon will appear in the Printer s folder A d EP 100 Address Printer NOTE Before installing updated printer driver versions always delete the existing printer driver version from your system To do this select the printer driver icon from within the Printers fold
4. has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Re orient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is required to comply with the Class B limits of Part 15 of the FCC Rules You are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate and or obtain warranty service for this equipment For Users in Canada This digital apparatus does not exceed the Class B limits for radio noise for digital apparatus set out on the Rad
5. have installed Print Quality Select the appropriate print quality option for your image Keep in mind that Fast 600 provides the lowest quality but fastest print and that Presentation 1200 provides the highest quality but slowest print You may wish to experiment with these options to see which one is best for the job the printer is performing Dither Mode Select this option to choose the appropriate dither mode for your image Select Optimize for Photos if printing a design primarily composed of photographic images Select Optimize for Text amp Graphics if mainly printing text lines and graphics Color Matching Click on the Color Matching down arrow and choose the color matching option you need Select None if you are more interested in print speed than print color if you have already color corrected your image for printing or if you are using some other third party color matching software Select Algebraic if you would like the printer driver to make very simple color balance adjustments based on an RGB color model This option gives you more natural looking images without utilizing any specific color matching software 18 Setting up the Printer Driver and Printing lt a TOC INDEX Ink Saturation This option controls the ink saturation of the printed image You may need to decrease from 100 in order to optimize the ink saturation for the different types of printable materials For glossy envelopes decreasing in
6. the normal envelope path by hand until the leading edge emerges at the output slot of the printer Grasp the leading edge and pull the card completely through the printer D TECHNICAL SUPPORT If you have difficulty operating your EP 100 Address Printer refer to Troubleshooting section of this manual The procedures in this section should in most cases solve the problem If they don t contact the technical support representative of the printer manufacturer Maintaining the Printer 23 Model Print Method Ink Cartridge Types Printing Resolution Print Speed Colors Print Area Material Sizes Media Thickness de TOC INDEX Technical Specifications EP 100 Address Printer Ink Jet Pigment based black for plain paper Dye based black for glossy surfaces CMY Dye based color Presentation 1200 1200 x 600 dpi Best 600 600 x 600 dpi Normal 600 x 600 dpi Fast 600 600 x 300 dpi Up to 1200 10 envelopes per hour three line address Fast 600 Black monochrome in dye based or pigment based black ink cartridge Up to 16 7 million colors with CMY ink cartridge 8 25 wide 12 high 210 mm wide x 305 mm high 3 5 W x 3 5 H minimum 89mmW x 89mmH 9 5 W x 12 5 H maximum 242mmW x 318mmH Up to 04 thick Imm Minimum Recommended System Requirements Printer Driver Fonts Graphics Bar Codes Print Orientation Cartridge Cleaning Ink Monitor Interface Infeed Tray Cat
7. you a lot about what is happening inside the printer To accurately interpret what it means when these lights are on off or flashing please refer to the following On Light Ready Light Printer on solid on solid Is ready to receive a print job on solid on solid flashing rapidly off flashing rapidly on solid Is processing and printing an image The envelope feed motor or the carrier has stalled Press the printer On Off Button to turn the printer OFF You may need to clear an obstruction such as a jammed envelope Turn the printer power back ON If you are in the middle of a print job the printer should start up automatically with any remaining envelopes Has either the wrong cartridge or no cartridge installed Make sure the proper ink cartridge is installed Select Purge Print Jobs in the computer spooler if this does not reset the printer you may need to turn the printer OFF and ON again Try again after installing proper cartridge use the Change button in the printer driver to install a cartridge 22 Interpreting the Printer s Indicator Lights 4 TOC INDEX The EP 100 Address Printer is designed to require very little maintenance Nevertheless there are a few procedures you can perform on a regular basis or as needed to ensure your printer s best performance A CLEANING THE INK CARTRIDGE NOZZLES It may be necessary to clean the ink cartridge nozzles
8. 000114 510175 02 EP 100 Address Printer User s Manual Notices The information in this document is subject to change without notice NO WARRANTY OF ANY KIND IS MADE WITH REGARD TO THIS MATERIAL INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE No liability is assumed for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material This document contains proprietary information which is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated into another language without prior written consent Trademark Acknowledgments IBM is a registered trademark of International Business Machines Corporation Windows is a trademark of Microsoft Corporation All other trademarks are the property of their respective owners CandelaColor Charged by Pictographics is a registered trademark of Pictographics International Corporation Printing History Edition 1 1 000114 Copyright 1999 All rights reserved FCC Compliance Statement This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For Users in the United States This equipment
9. Windows 95 98 or Document Defaults if using Windows NT In Windows 95 98 you will see several tabs from which printer settings can be changed including Paper Device Options and Cartridge In Windows NT click on the Advanced tab of the Document Settings window NOTE Most applications allow you to change these same printer driver options from their Print and or Printer Setup screens This means that you don t have to go back to the main printer setup window each time you want to change a setting or option in the printer driver These applications will usually give you the same choices and options but in a slightly altered format 3 In Windows 95 98 you must click on one of the three tabs to see the printer setting options each tab contains different printer settings In Windows NT the EP 100 Address Printer Document Settings appear Although each printer driver displays the print options in a slightly different format the basic options are the same Refer to the remainder of this section for a description of each printer driver option Setting up the Printer Driver and Printing 17 4 TOC INDEX Envelope Size The Envelope Size option will give a list of common paper sizes as well as a custom size option Orientation Select either portrait or landscape depending on the orientation of the envelopes loaded in the printer Cartridge Type Select either Color or Monochrome according to the type of ink cartridge you
10. aced Setting up the Printer Driver and Printing 19 TOC INDEX Diagonal lines should be continous Select the Change button to install a fresh new ink cartridge or to switch back and forth between a previously used color cartridge and a previously used monochrome cartridge After the cartridge has been replaced according to the instructions in Section 3 B page 10 select either the New Cartridge Installed button or the Old Cartridge Installed button accordingly These selections are necessary for the printer to accurately keep track of ink cartridge ink levels NOTE The ink type shown will be the Ink Cartridge which is selected in the driver Also the ink levels are shown for both color and monochrome cartridges even though only one can be installed at a time Change Printing Cartridge Xx New Cartridge Installed Open the printer door and install the new cartridge Old Cartridge Installed then click at right to indicate if a new or old cartridge has been installed Help 20 Setting up the Printer Driver and Printing de TOC INDEX B PRINTING A TEST PRINT Prior to printing a large job you may wish to print a test image to insure the printer is operating properly You can click on the Print Test Page button in the printer driver properties an even better test print is the Clean button in the driver because it shows if any nozzles are clogged C PRINTING Now that you have teste
11. are Ink Cartridge Holder is included with your printer This holder provides a convenient place to store an extra ink cartridge and also prevents an opened ink cartridge from drying out Insert an ink cartridge into the holder copper end first until it snaps into place Simply set the Ink Cartridge Holder next to your printer The spare Ink Cartridge Holder must always remain in an upright or vertical position To remove the Ink Cartridge push back on the holder s securing tab and lift the Ink Cartridge out Ink Cartridges and Media 11 TOC INDEX 8 Insert the ink cartridge into the cartridge carrier copper end first 10 Click on the appropriate button depending on the cartridge type just installed The cartridge should now move back to its home position Choosing New Cartridge will cause the printer to reset the ink levels for the chosen cartridge and the ink level indicator should go back to full capacity for that cartridge type 11 Close the Print Mechanism Door 12 Ink Cartridges and Media de TOC INDEX C LOADING MEDIA The EP 100 is capable of printing on a variety of envelopes and other media The most common applications will be printing 10 envelopes or postcards The printer is also capable of printing 3 fold mailers flat sheets newsletters and more For simplicity envelopes will represent all media types for the balance of this manual To load the printer follow these steps 1
12. arton and packing materials They will come in handy when transporting the printer 2 Introduction de TOC INDEX C IDENTIFYING THE PARTS This illustration shows the Infeed Tray Catch Tray and all of the front panel controls including the keypad with two touch pad buttons for On Off and Feed Clear The Feed Clear Button is used to feed envelopes through the machine for testing purposes or to clear envelopes from the machine The On Off Button toggles the machine on and off line All other printer functions are controlled by the printer driver Fixed Side Infeed Tray Adjustable Side Guide Material Print Mechanism Door Wedge Catch Tray al There are two LED indicators One is located above the On Off Button It is lit when the power is on and the printer is on line The other indicator Ready Light located above the Feed Clear Button illuminates when the printer is not processing printing or otherwise busy Both of these lights can also indicate several other printer conditions For complete information on these lights please refer to Section 5 page 22 Ready Light Feed Clear Button On Off Button On Light The Print Mechanism Door provides easy access for ink cartridge replacement using the printer driver s change button refer to 3 B page 10 Introduction 3 lt a TOC INDEX This illustration shows the parallel interface port found on the rear panel of the printer as
13. ch Tray Dimensions Weight Electrical Ratings Power Adapter Input Sound Pressure Level Certifications Options Warranty Pentium ll 266MHz or better 32MB RAM 100MB free hard drive space Windows 95 98 NT All downloadable from PC including bit map and True Type fonts capable of printing any typical bar code symbology in specification including USPS Delivery Point Bar Code PDF417 USPS IBIP bar code British Royal Mail Customer Code Dutch Postal Code Interleaved 2 of 5 Codabar Code 39 UPC and EAN bit map or vector graphics Landscape or Portrait Automatic based upon usage also manual in printer driver Error indication when ink is low Centronics type parallel ECP recommended Continuous top load bottom feed holds 250 envelopes or 500 postcards Included as standard holds 150 10 envelopes or 300 postcards 15 875 W x 16 25 H x 25 75 D with Infeed Tray installed 403mmW x 412mmH x 654mmD Printer 25 2 Ib 11 4 kg Accessory Conveyor 13 4 Ib 6 1 kg 24 VDC 1 5A 100 240 VAC 50 60 Hz 72 dBA operator 64 dBA 1m UL UL C TUV GS CE FCC Class B Ink Cartridges AC 24 Accessory Conveyor Stacker Envelope Manager Software for Windows 95 98 NT One Year 24 Technical Specifications de TOC INDEX Troubleshooting This section lists some common printer problems and offers suggestions on how to fix them Prior to calling our technical support service look for your problem bel
14. d the print function you are ready to proceed with printing your job 1 2 Go to your favorite graphics application program Open or create the image file you wish to print Choose the proper page size for the envelope you ll be printing If the proper page size isn t available you ll have to create a custom page according to size of the envelope you ll be printing on NOTE Before creating new formats with the application it is helpful to set the EP 100 as your default printer in the Printers Folder 3 Once you have created your image and are ready to print select Page Setup or the equivalent from the program s File menu to verify that the printer driver settings are correct for your image Be sure the proper Cartridge Type option is selected according to the cartridge you have installed in the printer Once the driver is set select Print from the program s File menu The printer driver will then begin to process the image Depending upon the size of the image and the processing speed of your computer processing time can take from several seconds to a few minutes Once processing is complete the printer will begin to print Print time will vary depending on whether you are printing with a color or monochrome cartridge and on which Print Quality setting you selected Setting up the Printer Driver and Printing 21 de TOC gt INDEX The ON and READY indicator lights located on the top of the printer can tell
15. e middle of a print job the printer should start up automatically with any remaining envelopes Troubleshooting 25 Problem Reason Solution PRINT PROBLEMS Problem Reason Solution Problem Reason Solution Problem Reason Solution 26 Troubleshooting TOC INDEX Loud squealing during feeding of envelopes or envelope flaps are being peeled open The Feed Blocks are too close to the feed rollers which causes the envelopes to be pinched as they are fed Readjust Feed Block height as described in Section 3 C page 13 with one exception For step 3 place one envelope and a piece of paper under the Feed Blocks Additional pieces of paper may be used if problem persists Remove paper before loading additional envelopes No Print Ink cartridge problem Check to make certain ink cartridge has ink Replace cartridge if empty If not empty clean cartridge as detailed in Section 4 A Cartridge page 19 Gray or Light Print Ink supply is low cartridge is dirty or saturation is set too low Check ink supply of cartridge Replace cartridge if low or empty If not low or empty clean cartridge as detailed in Section 4 A Cartridge page 19 If problem persists increase saturation setting see Section 4 A Ink Saturation page 19 Ink smudges before it comes out of printer Envelopes may be warped or damaged Change orientation of envelopes so they run through printer in a differen
16. er and press the Delete key HINT To speed up printing for Windows NT the following setup steps will help optimize processing time a Click on Start Settings Printers Click with the right mouse button on the EP 100 Address Printer Click on Properties Click on Print Processor button Click on the Always spool RAW datatype box so that it becomes checked Click on OK Click on the Scheduling tab Move the Priority slide bar from Lowest to Highest so that the Current Priority is a high number 99 is maximum possible For fastest printing click on the Print directly to the Printer option Note that if this is selected the application will have control over your computer during printing and you will not be able to do other tasks until printing is completed If you wish to do other tasks during printing then do not select this option Click on OK Computer Connection and Printer Driver Installation 9 de TOC INDEX A ABOUT INK CARTRIDGES AND MEDIA The EP 100 prints in black as well as full color There are three ink cartridges available for use with this printer Black pigment based ink cartridge supplied Ideal for most print jobs including non gloss plain paper envelopes and postcards It offers a blacker sharper image than other inks and is highly water and smudge resistant Black dye based ink cartridge optional Fast drying and ideal for glossy materials but not as waterproof CMY color ink cartridge op
17. her envelope Slide the Material Wedge into place against the edge of the envelopes so the second envelope from the bottom is lifted about 3 4 off the Infeed Tray 14 Ink Cartridges and Media de TOC INDEX 9 Using one of the envelopes to measure adjust the Catch Tray so that it is slightly more than one envelope s length away from the front of the output slot of the printer Testing the Feeding 1 Press the feed button on the printer to send one envelope through the printer One envelope will be sent through each time you press the feed button It is recommended that you feed approximately 10 envelopes through the printer to verify the proper feeding of your particular material If it doesn t feed properly refer to the Troubleshooting section D ORIENTATION OF THE ENVELOPES The typical orientation of envelopes is with the flap down and toward the output side of the printer typical portrait orientation If the envelopes are over 9 5 wide orient them with the flap down and toward the front panel buttons typical landscape orientation Typical Portrait Orientation Typical Landscape Orientation gt f Ink Cartridges and Media 15 gt TOC INDEX Depending on where printing is desired on the envelope you may need to rotate the orientation by 180 degrees t
18. his is because the print area must have a margin on the bottom of the envelope of about 0 4 and will have a margin on the side if the envelope is wider than the maximum print width of 8 25 The print area for a 10 envelope is shown below Top Printable SS oe Non printable E Region gt T 7 Region 0 4 t FL 958 g If the print margin on the bottom is undesired then you can use the landscape print orientation If the print margin on the right side for wide envelopes is undesired then you can orient the envelope with the flap toward the back of the printer where the power and interface cable connect and select the Rotate 180 Degrees option in the driver this will move the margin to the other side of the envelope Use the Print Preview option of your application before printing to determine the proper orientation It is also suggested that you print a single envelope of each new layout before printing a job 16 Ink Cartridges and Media de TOC INDEX A SETTING UP THE PRINTER DRIVER Once the printer driver has been successfully installed you will need to set the driver up with the appropriate print options Refer to the following steps to change or verify your printer driver options 1 Click the Start button point to Settings and select Printers Then click on the EP 100 Address Printer icon with the right mouse button and select Properties if using
19. if the printer does not seem to be laying the ink down evenly or if you suspect an ink cartridge nozzle has become slightly dried out or clogged Refer to the cleaning procedure explained within the Cartridge button description on page 19 to clean the cartridge nozzles B CLEANING OUTPUT AND PRINTER CASING If ink gets on the printer s output area under the cartridge it may put undesired marks on envelopes To avoid this simply wipe off any ink from the output area as soon as you notice it Use a damp paper towel or cloth If necessary use these same items to wipe off the outside casing of the printer Always disconnect your printer s power cord before cleaning If water does not adequately clean the printer try using a cloth dampened with isopropyl rubbing alcohol which may work better with dye based ink Resume printer operation only after the printer is completely dry C CLEANING THE ROLLERS After many envelopes have been run through the printer the printer rollers may become dirty and feed envelopes inconsistently To clean the rollers first disconnect the printer s power cord The feed rollers gray rollers adjacent to Feed Blocks should be cleaned with a cloth dampened with isopropyl rubbing alcohol Rotate the rollers by hand to get to all roller surfaces The internal rollers should be cleaned with the supplied Cleaning Card Place the card adhesive side down on the printer s conveyor Firmly push the card through
20. io Interference Regulations of the Canadian Department of Communications Le present appareil numerique n emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la class B prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada CAUTION TO PREVENT FIRE OR SHOCK HAZARD DO NOT EXPOSE THE UNIT TO RAIN OR MOISTURE TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE EXTERIOR PANELS NO USER SERVICEABLE PARTS INSIDE REFER SERVICING TO QUALIFIED SERVICE PERSONNEL OPERATE THE UNIT WITH ONLY THE PROPER ELECTRICAL SPECIFICATIONS AS LABELED ON THE PRINTER AND POWER SUPPLY ii Section 1 Introduction A Choosing a Good Location 2 B Unpacking and Inspection 2 Identifying the Parts ugeet 3 D Assembly of Infeed Tray ENNEN 4 RB Applying POwetsreiicisisscsidseszectsdesets teaceccdestdavines Sest evavacictivtasvocspestsesuseade 5 Section 2 Computer Connection and Printer Driver Installation A Connecting the Printer to Your Computer 6 B Installing the Printer Driver 7 Section 3 Ink Cartridges and Media A About Ink Cartridges and Media 10 B Installing Replacing Switching Ink Cartridges 10 Loading Media 2 EE EEN 13 D Orientation of the Envelopes ENEE 15 Section 4 Setting up the Printer Driver and Printing A Setting Up the Printer Driver 17 B Printing a Test Pride EEN 21 EE e ek ANN 21 Secti
21. k saturation will speed up drying time and reduce smudging Click and drag on the slide s box to change the ink saturation setting Moving the slide s box to the left reduces the overall ink saturation while moving it to the right increases it Eject Delay This option controls how long the printer waits between the printing of consecutive envelopes The eject delay can be increased to allow more time for the envelopes to dry The optional AC 24 accessory conveyor allows for more drying time without this delay Cartridge Cartridge Maintenance Functions Select this tab or button to display the type of ink cartridge currently installed its current ink levels and options for cleaning and changing a cartridge Cartridge Maintenance Functions rink Type Ink Levels Clean a e Change Help Select the Clean button to send a simple test print pattern to the printer Be sure to have a 10 envelope in place This test print purges the ink cartridge nozzles and lets you determine if any one of the nozzles is clogged If the diagonal line is not continuous repeat the cleaning procedure Repeat the clean sequence several times if needed If nozzles still appear to be clogged remove the cartridge and gently wipe the nozzle area sideways with a clean water dampened cloth If after several cleanings the diagonal line is still not continuous on the test print the cartridge may be damaged or empty and may need to be repl
22. mode should be set to ECP If you experience problems with this setting or if your computer s parallel port is not ECP compatible set your computer s parallel port to the standard Printer Port setting Refer to your computer s system documentation for instructions on checking and or changing the parallel port mode NOTE An IEEE 1284 Compliant parallel cable is highly recommended 1 Connect the Centronics type parallel side of the parallel cable to the printer Snap the fastening clips into place 6 Computer Connection and Printer Driver Installation lt a gt TOC INDEX 2 Connect the other side to the back of your computer at LPT1 LPT2 or the PARALLEL connector The printer must have its On Light illuminated to receive data If the light is not on press the On Off Button B INSTALLING THE PRINTER DRIVER The EP 100 Address Printer can be used with virtually any Windows application program This is accomplished by installing in Windows what is called a printer driver The printer driver is software which gives the printer all the information needed for printing Use the following steps to install the printer driver NOTE This section of the User s Manual assumes that you are already familiar with Windows and know how it operates If you are not yet familiar with Windows consult the appropriate Microsoft documentation to become familiar with the basics of Windows before proceeding Computer Connection
23. on 5 Interpreting the Printer s Indicator Lights 22 Section 6 Maintaining the Printer A Cleaning the Ink Cartridge Nozzles e 23 B Cleaning Output and Printer Casing e 23 Cleaning the Koller 23 Dr Technieal Supp rt 2 s2 amp 2242422830488220 8888 23 Section 7 Technical Specifications cococococonononononononononononoconononoronononononononos 24 Section 8 Troubleshooting ococonococinonononononinanononononcnononononoronononorororonononora nono 25 Index tee erheicht See 28 iii 4 TOC INDEX THANK YOU for choosing the EP 100 Address Printer This printer is the perfect way to print addresses and postal codes on all your mailing pieces providing an individually typed personalized look The EP 100 lets you print in black monochrome and full color allowing you to put starbursts photos and other highlights onto envelopes Operation is simple quality is high and printed images are durable and highly smudge resistant Media Types The EP 100 Address Printer prints directly onto many different types of media The most common applications are 10 envelopes and postcards It will also handle 3 fold mailers flats newsletters brochures direct mailers and other mailing pieces quickly and automatically It will print on non gloss and many glossy paper stocks The printer has a print area of 8 25 wide x 12 high The printer handles material from 3 5 W x 3 5 H to 9 5 W
24. ow Solving the problem on your own will allow you to resume printing sooner FEED PROBLEMS Problem Reason Solution Problem Reason Solution Problem Reason Solution Intermittent feed Envelopes are not staggered properly Adjustable Side Guide is too close to envelopes Angle of Infeed Tray incorrect Printer rollers are dirty Make sure envelopes are staggered as shown in Section 2 C page 14 Make sure there is at least 1 16 of total play between the envelopes and Adjustable Side Guide Adjust as necessary Adjust angle of Infeed Tray Shorter envelopes require less angle flatter longer envelopes need more angle Clean rollers as described in Section 6 C page 23 Feeding multiple envelopes Feed blocks not adjusted properly Re adjust Feed Blocks Step by step carefully follow directions of Section 3 C page 13 Envelopes jamming Incorrectly loaded material Damaged material Feed blocks adjusted improperly Clear jammed material by first pressing the Feed Clear Button to eject the media If this does not work turn the printer power OFF using the On Off Button and gently clear or remove the envelope s manually Check to make certain envelopes are loaded correctly as shown in Section 3 D page 14 Also check to make certain envelopes are not warped or damaged If they look good readjust Feed Blocks as described in Section 3 C page 13 Turn the printer power back ON If you are in th
25. t direction or replace damaged envelopes Problem Reason Solution Problem Reason Solution TOC INDEX Ink smudges during stacking in Catch Tray Printing pigment based ink on glossy or semi glossy material or insufficient drying time excessive ink saturation can increase drying time If printing a monochrome image on a high gloss material you may want to switch to the dye based ink cartridge Part Number 64319 which dries very quickly on high gloss material Or go to print driver and increase print time eject delay You can also decrease the ink saturation to speed up drying time as described in Section 4 A Ink Saturation page 19 If slower output rate or less saturation is not desired consider purchasing the optional conveyor Part Number 64015 which will allow full speed printing while providing sufficient drying time Marks on underside of envelopes Ink is not dry when stacking in the Catch Tray or the printer s output area under the cartridge has ink on it See previous solution If the ink is dry when stacking in the Catch Tray clean the output area of the printer under the cartridge as described in Section 6 B page 23 INTERFACE PROBLEMS Problem Reason Solution No communications Printer does not respond Loose parallel cable incorrect print driver selected or bad parallel cable Make certain cable connections are tight Check to make certain correct print driver is
26. tional Provides full color printing Prints in process black and three process color inks of yellow magenta and cyan which combine to produce up to 16 7 million printable colors Allows for printing of color logos starbursts photos and other highlights B INSTALLING REPLACING SWITCHING INK CARTRIDGES 1 2 Open the Print Mechanism Door Remove the ink cartridge from its packaging 10 Ink Cartridges and Media 4 TOC INDEX 3 Remove the tape covering the cartridge s print head DO NOT TOUCH THE COPPER AREA 4 On your computer click the Start button then click on Settings and select Printers Then click with the right mouse button on the EP 100 Address Printer icon and select Properties if using Windows 95 98 or Document Defaults if using Windows NT 5 For Windows 95 98 click on the Cartridge tab for Windows NT click on the Cartridge Maintenance Functions option and the button by the same name 6 After making sure the printer is powered on and the parallel cable is connected to the printer and the computer click on the Change button The printer carriage should move over to the changing position 7 Ifacartridge is already installed in the printer remove this cartridge by grasping the top fimly and pulling straight toward you You will hear the cartridge snap out of position Discard the cartridge if empty or place in the spare Ink Cartridge Holder USING THE INK CARTRIDGE HOLDER The sp
27. well as the power supply connector The parallel interface port connects to a PC for use with Windows based software L Ko Parallel ig Interface Port Power B f Connector D ASSEMBLY OF INFEED TRAY 1 Remove the Infeed Tray from the box 2 Locate the slots on the printer and the corresponding tabs on the Infeed Tray Align the tabs with the slots and slide the Infeed Tray fully into printer 3 Allow the Infeed Tray to rotate away from printer until it comes to rest against the tray support 4 Introduction de TOC INDEX E APPLYING POWER 1 Locate the power supply adapter supplied with your printer 2 Place one end of the adapter cord into the power connector on the rear panel of the printer 3 Plug the power cord of the adapter into an available wall outlet Once the power cord is connected the printer will automatically turn ON Introduction 5 de TOC INDEX A CONNECTING THE PRINTER TO YOUR COMPUTER The EP 100 Address Printer is designed to be used with nearly any IBM PC or compatible running Windows NT or Windows 95 98 The printer is equipped with a standard Centronics type parallel port This port is the means through which it receives data from your computer To connect the printer to your computer refer to the following steps NOTE For faster printing your computer s parallel port
28. x 12 5 H It handles media thickness of 005 up to 040 Getting Started To begin using the printer please refer to the remainder of this manual This User s Manual is your complete step by step guide to quickly and easily setting up and printing with your new EP 100 Address Printer Introduction 1 lt a gt TOC INDEX A CHOOSING A GOOD LOCATION Place the printer on a flat level surface Place the printer in a location with adequate air circulation to prevent internal heat build up Do not place the printer near heat sources such as radiators or air ducts or in a place subject to direct sunlight excessive dust mechanical vibration or shock Allow for adequate clearance in back of printer for the feed tray and in front of the printer to accommodate the media Catch Tray If optional conveyor stacker is to be used with printer adequate space in front of printer must be provided B UNPACKING AND INSPECTION While unpacking your printer inspect the carton to ensure that no damage has occurred during shipping Make sure that all supplied accessories are included with your unit The following items should be included Printer Catch Tray Infeed Tray Power Supply and Power Cord Parallel Cable IEEE 1284 Compliant Printer Driver CD Black Pigment based Ink Cartridge Spare Ink Cartridge Holder Cleaning Card Warranty Statement and Registration Card This manual and other printed information Save the c
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