RadioPro™ Dispatch
Contents
1. WHAT YOU WILL NEED PC for Dispatch Client The PC that will be used to run the RadioPro Dispatch client software must have the following Windows XP Vista 7 or 8 Operating System 4 GBytes Memory 1 Hard Disk for Operating System 2 Hard Disk only if History Logging will be enabled This may be a second partition on the 1 Hard Disk a second hard drive or an external hard disk connected via USB or eSATA IP Network Interface 1OMbps or faster Net version 4 0 During installation of the Dispatch Client software allow this update to occur Audio In Out Devices A microphone and speaker or headset is required if you wish to converse with others using our demo radio system These devices can be connected to your PC or notebook via USB ports or analog audio connectors RadioPro Dispatch Demo Installation and Test Drive SOFTWARE INSTALLATION AND STARTUP INSTALLATION To install RadioPro Dispatch use the following steps 1 Before downloading the installation file in Step 2 use Windows Update to ensure that the host PC has been updated with the following a All Important Updates b Any Optional Updates pertaining to Microsoft Net 2 Download and install the setup file from our web site http www ctiproducts com SoftwareDownloads RadioPro RadioPro_Dispatch_Setup_v708 exe 3 The installer program will verify that certain programs are installed and up to date If prompted allow installation of2. Time Gateway Subscriber Zn Ch Zone Channel Details 1 38 33 PM 11 20 2014 Public 2 Analog Unknown 1 1 zi cl RX Private Call fron 1 38 23 PM 11 20 2014 Public 2 Analog Unknown ifi zi cl RX Private Call fron 1 38 11PM_ 11 20 2014 Public 2 Analog Unknown 1 1 zi cl RX Private Call fron 1 37 47 PM 11 20 2014 Public 2 Analog Unknown 2a zi cl RX Private Call fron 1 37 45 PM 11 20 2014 Public 2 Analog Unknown 1 1 z1 cl RX Private Call fron 1 37 40PM 11 20 2014 Public 2 Analog Unknown Lyi z1 cl RX Private Call fron 1 37 39PM 11 20 2014 Public 2 Analog Unknown 1 1 z1 cl RX Private Call fron 1 37 20PM 11 20 2014 Public 2 Analog demo 1 1 zi cl TX Private Call to L 1 37 06 PM 11 20 2014 Public 2 Analog Unknown 1 1 zi cl RX Private Call fron PTT 1 37 05 PM 11 20 2014 Public 1 demo 1 1 Zone 1 CTI Digital TX Group Call to 1 4 r As we are performing tests a Radio Controller may be may be offline and indicated as shown above when the background is grayed out RadioPro Dispatch Demo Installation and Test Drive TEST DRIVE RECEIVE AUDIO ADJUSTMENT Begin by adjusting the PC s external speaker control knob to 50 Then open the Windows operating system Volume Mixer by right clicking the speaker icon in the system tray Click on Playback Devices double click the needed playback device and then adjust the sliders to 100 on the Levels tab Further adjustment to Receive Audio
3. Microsoft NET Framework 4 Some configuration functions may require the program to have Administrator Privileges Modify the way that this program runs by the using the following steps a Right click on the RadioPro Dispatch icon located on your desktop to display the menu at right then click on Properties b In the Compatibility tab check the box for Run this program as an administrator STARTUP To start RadioPro Dispatch use the following steps 1 Double click the RadioPro Dispatch icon on the PC desktop since a TurboVUi Dispatch USB License Key is not inserted the window shown at right will be displayed and then click Start demo without key 2 On the Demo confirmation window click the Yes button to continue Demo the demo 2 Starting the demo will remove the current dispatch layout Continue 3 On the Choose a demo window click on All Features EEE Es Voice Call rep all reporting Audio logging Multi channel calls i GPS AVL Geofences Address lookup Route history Vehicle reports RadioPro Dispatch 4 displayed Demo Installation and Test Drive al E RadioPro Dispatch Demo a _ gt we n to S j File Options Help I r 4 f3 p E E i 2 E y Quick Map Intercom Open Door All Call Text to Grp 10 Tone Call M Select Unselect Subscribers tab Subscribers Voice Expand All Public 2
4. to this conversion type the reply into the Enter Message text box and then press the button close the rear gate test gfghhhgfdfc _ kljk lk l Enter message RadioPro Dispatch Demo Installation and Test Drive SUBSCRIBERS TAB TOOLS AND TIPS Click the Sort Button 4 to toggle between lowest to highest and highest to lowest Click the down arrow next to the Sort Button 7 to toggle sorting of subscribers by ID and by alias name To find a subscriber in a long list click the Search icon and then start typing the first characters of the Radio ID or Alias Name Those Radio IDs or Alias Names containing those characters will be displayed RECENT HISTORY TAB TOOLS AND TIPS The Recent History tab includes the previous 50 events of the radio system including voice text and other events such as Emergency and Call Alerts A configuration option allows a maximum of 500 events to be displayed in this tab Saving of the voice files is not activated in this demo version of the software and therefore they cannot be replayed To configure the software for recording and playback see section History Logging Sub folder in the Dispatch Client Software Installation Guide R2 61785 GPS MAP TAB s TOOLS AND TIPS GPS map tabs are configured during installation and occupy a space on the desktop determined by the Site Administrator They can be configured to be docked to the Main Window using tab
5. Analog ee 10 ee 8001011 oo 16777215 9080 New Alias Analog T A 9081 e 9082 co 9083 e 9084 eTT t 9085 t 9086 123706 PM Unknown 11 5342 AM demo Recent History amp 1 13646 Geo fence Alerts oT tabs 53 PM Unknown Jll 1 36 50 PM Unknown P1 P2 Recent History Add Note Play Time Gateway Subscriber Zn 1 37 06 PM 11 20 2014 Public 2 Analog Unknown 1 1 amp 1 37 05 PM 11 20 2014 Public 1 demo agi TEER 1 36 56PM 11 20 2014 Public 1 demo 1 1 1 36 53PM 11 20 2014 Public 2 Analog Unknown 1 1 m 1 36 50PM 11 20 2014 Public 2 Analog Unknown 1 1 1 36 46 PM 11 20 2014 Public 1 demo 1 1 W 1 36 43 PM 11 20 2014 Public 2 Analog Unknown 1 1 Disable 1 36 40PM 11 20 2014 Public 2 Analog Unknown 1 1 amp 1 36 33 PM 11 20 2014 Public 2 Analog Unknown 1 1 PTT g 1 36 27 PM__ 11 20 2014 Public 2 Analog Unknown 1 1 lt it 550 AM demo 11 51 50 AM demo Pl P2 P3 P4 Ch Zone zi Zone 1 Zone 1 zi a Zone 1 zi zl zi zi Channel Details cl RX Private Call fron CTI Digital TX Group Call to 1 CTI Digital TX Group Call to 1 cl RX Private Call fron cl RX Private Call fron CTI Digital TX Group Call to 1 cl RX Private Call fron cl RX Private Call fron c1 RX Private Call fron cl RX Private Call fron If you chose All Features or Voice in Step 3 the following Main window with Voice options will be Main Toolbar Text Me
6. CTI Products RadioPro Dispatch Demo Installation and Test Drive amp Q Archove Reports Text Group 10 Open Dispatch Door Intercom Cat Selected Document R2 61570 710 For Version 7 Software RadioPro Dispatch Demo Installation and Test Drive Contact Us Support replacement part ordering and service may be arranged by contacting our Cincinnati office Parts for service can be returned following request of a Return Material Authorization CTI Products Inc 1211 W Sharon Rd Cincinnati OH 45240 513 595 5900 support ctiproducts com Disclaimer Information in this document is provided with best efforts for completeness and accuracy However no guarantee is expressed or implied and details may change without notice RadioPro Dispatch Demo Installation and Test Drive INTRODUCTION A RadioPro system provides remote access to 2 way radios via IP Networks These types of systems are referred to as Dispatch over IP DoIP RadioPro is optimized for Motorola MOTOTRBO and Kenwood NEXEDGE conventional and trunked radio systems PC based software allows voice communications between PC users and 2 way radio subscribers After installing the RadioPro Dispatch client on your PC using the instructions that follow you will be able to connect with our demo radio system in Cincinnati This full version of the software will allow you have voice conversations with others using the system send and receive text mess
7. Check Call Alert J RemoteMon Enable Disable EPL RadioPro Dispatch Demo Installation and Test Drive INITIATING A TEXT MESSAGE Use the Messages panel to send and receive text messages between this PC and a radio users It is designed to function similar to messaging found on a smart mobile device Two views are available Main Message View Main Message View is the default view and shows the last conversation for each radio subscriber with the most current conversation at the top ae New A conversation can be started by clicking the L button In the New Text Message box choose one or more recipients and choose an option for When to send from the drop down list Finally type the message and then click the button The new message will be displayed in the Main Message View as a conversation Message status displayed along with the message include e Sending e Pending e No acknowledgement A message that was sent successfully will display the elapsed time from being sent Conversation View Click one of the conversations on the Main Message View to see the details of a Conversation vessages In the Conversation View all messages with the selected radio or radio group will be displayed lt ConvenationwinTom along with status information for each message What is your ETA Use the _ __ button to go back to the Main Message View but it is already after 10am To add a reply
8. ages and track some of our mobile radio users using the GPS Map tabs All features and functions are available however without a license key connections can be made only to our demo radio system Full customization of the Radio Controller windows is allowed when the Edit mode is entered and will be discussed below DEMO RADIO SYSTEM IN CINCINNATI The following diagram illustrates the general architecture of the Demo Radio System CTI Demo Radio System Public oY Public 4 Public i Public 2Y 198 144 49 99 198 144 49 102 A Your Location RadioPro RadioPro RadioPro Dispatch Talk Mobile RadioPro Dispatch Demo Installation and Test Drive The following channels are available for communications using the above demo radio system Public 1 Public 2 Public 3 Public 4 Motorola MOTOTRBO 198 144 49 99 This is the primary communications channel for demos Digital Conventional We listen to this channel with Dispatch Client Software and also portable radios Use this channel to communicate with us and others Motorola MOTOTRBO 198 144 49 100 This listen only analog channel can be used to listen to Analog Conventional live radio traffic in the Cincinnati area Motorola MOTOTRBO 198 144 49 101 This talk group allows conversations over our Connect Connect Plus Plus radio system in Cincinnati Kenwood NEXEDGE 198 144 49 101 This talk group allows conversations over our NEXEDGE Digital Conventional system
9. b double click the appropriate mic and then adjust the slider on the Levels tab to 100 For Windows XP choose Open Volume Control In the Master Volume window choose Properties from the Options menu In the Mixer Device list select the appropriate microphone then click the OK button Adjust the slider to 100 RadioPro Dispatch Demo Installation and Test Drive INITIATING A VOICE CALL There are various ways to initiate a Voice Call Group Calls using the Radio Controller PTT Use the PC s mouse to click and hold the PPT button on the Public 1 Radio Controller Wait ac for the go ahead tone and the PTT button to change to a red background see example at right and then speak into the mic This action can also be initiated with a touch screen or a PTT button on a desk mic or footswitch if available amp gt 10 Public 1 Group or Private Calls using the Subscriber Tab To initiate a group or private voice call using the Subscribers tab click a Group or Private lt p a subscriber in the Subscribers tab and then click and hold the PTT button at the bottom of this tab while speaking into a mic This action can also be initiated with a touch screen or a PTT All button on a desk mic or footswitch Fleet Office ee 10 e 8001011 0257 Gloria lt 1082 Sam e 9081 Charlie 9082 Betty 9083 Juan e 9085 Laurie 9086 Michael 9088 GPS Update Show on Map MA Radio
10. e subscribers on the selected map 3 Follow a button Click this button to keep the selected subscriber centered in the selected map 4 Map Presets a button Click the top portion of this button to return the selected map to the indicated preset as configured by the Site Administrator Cincinnati Click the arrow on the lower portion of this button to list other presets that have been configured by the Site Administrator Click on one of the items in the list to switch the selected map to a new preset 5 Map Type button Click the arrow on the lower portion of this button to list Map Types that have been enabled by the Site Administrator 11 RadioPro Dispatch Demo Installation and Test Drive ARCHIVED HISTORY WINDOW TOOLS AND TIPS Voice and event logging can only occur if Logging is enabled A storage location for logging audio and radio events must be chosen that is a different disk partition than the one used for the Operating System of the PC Usually this is a second internal or external hard disk To configure the software for recording and playback see section History Logging Sub folder in Dispatch Client Software Installation Guide R2 61785 12
11. es that a subscriber could see at this location 10 RadioPro Dispatch Demo Installation and Test Drive 5 Click the icon to copy the information in this Subscriber Status Bar to the Windows Clipboard This information may then be pasted into other applications such as email text messaging and Microsoft Office e Subsriber Actions 1 Select a subscriber either by clicking on an icon on the map or a subscriber in the Subscribers tab 2 Use the PTT button at the bottom of the Subscribers tab to make a private call to this subscriber 3 While a subscriber is selected the Text tab can be used to send a private text message to this selected subscriber e Toolbar buttons 1 Visibility button Click this button to select which subscribers should be visible on the selected map A window will be displayed that looks very similar to the Subscribers tab However the Visible Subscribers tab adds control for visibility Visibility may be toggled on and off individually by clicking a subscriber s visibility icon as shown at right or as a group by gt oor clicking the icon for that group Three versions of this symbol will indicate visiblity as indicated below Betty Juan Lance Laurie Michael Symbol Subscribers Cancel visible Sl are visible EE Subscriber is not visible visible 2 Center button Click this button to zoom and reposition the map in order to show all visibl
12. s as this demo shows or can be configured to be un docked in separate windows The demo is configured to show two maps docked to the Main window as follows e Map 1 uses Google Map view to show streets in the Cincinnati area e Map 2 uses Bing Satellite view to show a similar area An optional map may also be viewed by clicking the Quick Map button on the Main Toolbar Several differences exist between the Main Window Maps and the Quick Map as indicated in the table below Main Window Map s Quantity Multiple Center feature Visibility feature To show the most versatility click on the Map 1 tab to display the Google Map view of Cincinnati Then try some of the following features e Subscriber Details 1 Select a subscriber either by clicking on an icon on the map or a subscriber in the Subscribers tab Note that the current position of the selected subscriber is a green circle to indicate movement and a red stop sign to indicate stopped 2 Notice that Trail Crumbs are shown for this selected subscriber for the last 30 minutes This time is configurable Hover over any grey circle to show date time and speed for this subscriber at this point 3 View detailed information for this subscriber in the Subscriber Status Bar located at the bottom of the map Information will include street address rate of travel or stopped time and time since last GPS update 4 Click the icon to open Google Street View to see the featur
13. should not be required But if needed there are various ways to adjust incoming volume For any Radio Controller window click on the speaker icon in the Radio Controller window header to show the volume slider for this Channel Click and drag the slider to the desired level These should normally be set to maximum Double click the speaker icon to toggle between mute and un mute states To adjust Selected and Unselected volume levels click on the Select or Unselect volume sliders on the Main Toolbar Click and drag the slider to the desired level Select volume should be set to maximum Unselect volume should be SS set between 50 and maximum A talk group can be Selected by clicking on the Radio Controller header area to highlight it in yellow as indicated at right If it is desired to select multiple talk groups then hold down the Ctrl key on the keyboard while clicking the Radio Controller headers TRANSMIT AUDIO ADJUSTMENT For optimum sound level while transmitting while activating a PTT button the Mic level meter should display 1 to 5 bars If there is less than 1 bar the sound level is not high enough If there are more than 5 bars then distortion in your voice may occur To adjust the microphone transmit audio level open the Windows operating system Volume Mixer by right clicking the speaker icon in the system tray For Windows 7 or 8 choose Recording Devices from the drop down list On the Recording ta
14. ssaging lt _ amp Missed Calls tabs Radio Controllers The Radio Controllers channels shown in the above layout are located in our Cincinnati office headquarters This radio system is used only for demo purposes and may or may not have radio voice traffic In addition one or more of these Radio Controllers may be offline indicated when grayed out depending on the tests that we are currently performing If radio traffic is needed please call our main number 513 595 5900 and ask for Sales Support The Voice Expanded tab shown above indicates four Radio Controllers with most of the features enabled Besides a PTT button and radio status other enabled features are radio display radio menu buttons history channel steering and P buttons Radio Controllers may be configured to provide less functionality and can be seen by clicking the Voice Simple tab As shown below only the PPT button and radio status are provided for each controller on this tab to simplify the display NB RadioPro Dispatch Demo a_i fox File Options Help I Am E O 3 E se g 9 J Quick Map Intercom Open Door All Call Text to Grp 10 Tone Call M Select Unselect Subscriber Messag ls H a New All Public 1 L No Text History mer 10 lo Text History ee 8001011 ee 16777215 9080 New Alias 9081 9082 9083 e 9084 9085 9086 Recent History Add Note Play
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