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Administration Manual - Harmon Voice Solutions IP Telephony

1. Greeting Lets user record greetings Greetings are affiliated with button and select a greeting to activity codes play Headset When pressed the user This button is used as a hook button will be able to activate a switch for headset ports third party headset certified by AltiGen Hold button Places an active call on When multiple Call Waiting hold Feature is enabled at the extension the user can put multiple incoming calls on hold and retrieve using the phone s buttons and Enter button Pressing Hold while onhook will retrieve the last hold call Supports up to 9 hold calls Intercom Connects you directly to Feature does not require special button the callee s intercom after configuration to work one ring IP 710 Manual 37 Line Park A parked call line appearance can be assigned as a programmable Parked Call Line key by the administrator When connected to a caller the call can be parked by pressing the Parked Call Line key If a call is parked at a Parked Call Line the button s light is on The call can be picked up by pressing the Parked Call Line key Go to AltiGen IP Phone Configuration on the Management Menu go to the desired extension and set the appropriate function key to Line Park When configured by the administrator the IP phone can play an audible beep or one of 12 different ring tones when a call is parked When configured by the administrator an alternate way t
2. This guide contains the following chapters and appendices Chapter 1 An Overview of the IP 710 provides an overview and description of the IP 710 Chapter 2 System and Network Requirements describes configuration requirements Chapter 3 Installation describes how to properly install the IP 710 how to configure network settings and operation notes Chapter 4 Configuration describes how to configure phone settings for the IP 710 Chapter 5 Phone Functions provides on overview of the IP 710 basic functions Appendix A provides phone specifications tips for troubleshooting the IP 710 LCD message information and user reference information Glossary Overview The JP 710 Administration Manual provides information about how to set up connect cables to and configure an IP 710 phone It also provides information on how to configure the network and IP settings and how to change the settings and options of the IP 710 phone IP 710 Manual vii Related Documentation IP 710 Quick Reference Card AltiWare OE ACC System Installation and Administration Manual or AltiContact Manager System Administration Manual viii IP 710 Manual CHAPTER 1 An Overview of the IP 710 The IP 710 class of AltiGen IP phones is an H 323 compliant business telephone that provides voice communication over an IP network The IP 710 provides functionality similar to traditional analog phones including automatic redial on hook dial
3. Pin 2 Rx1 Pin 3 Rx2 Pin 4 Tx Note Dimensions Power If using Plantronics H91N or H101N headsets a separate Plantronics cable should be used and must be ordered separately part 27190 01 in order to plug in these headsets to the headset port 210x 175 x 75 mm PoE option External power 5VDC 1 5A Firewall Considerations If using a firewall in the AltiWare environment the following network ports are used 48 IP 710 Manual Client Server TCP UDP AltiAdmin AltiWare DCOM 135 135 AltiConsole AltiLink 10025 AltiControl AltiLink 10025 AltiReach AltiLink 10015 AltiView AltiAgent AltiLink 10025 VM Service 10028 Supervisor AltiLink 10025 Internal External CDR 10027 Logger CDRSearch AltiLink 10025 Internal External CDR 10027 Logger 10029 TAPI Client TAPI Gateway 10026 IP 710 AltiGen IP Phone Service 10032 GateKeeper 1718 1719 VoIP H 323 H 225 VoIP H 323 H 225 1720 Appendix A Client Server TCP UDP VoIP Message VoIP Message Waiting 49151 Waiting VoIP H 245 VoIP H 245 From 49152 to N VoIP RTP VoIP RTP From 49152 to N VoIP ATPS VoIP ATPS 10032 Web Client AltiLink 10025 NetMeeting Chat 1720 plus VoIP ports described above a It is recommended that this be run only in an intranet b N 49152 62 number of boards 1 Troubleshooting The following table provides help for the most common problems an e
4. Press the Menu button 2 Use the w button to scroll to NETWORK then press the Enter button 9 4 Scroll to ENABLE NAT and press Enter Press v to select YES and press Enter Setting Ring Tones The IP 710 phone has 14 ring tones available To set the ring tone 1 2 3 4 Press the Menu button Select PHONE SETTING then press the Enter button Scroll to RING TONES and press Enter Scroll to desired ring tone and press Enter Distinctive Ringing Support If the Distinctive Ring options are enabled by the system administrator in AltiAdmin ACM Admin General page of System Configuration you may have three different ring cadences that distinguish the types of calls Internal call 1 ring External call 2 ring Operator call 2 3 rings SS xl IP Dialing Table DNIS Distribution List Logout Reason Activity iness Hours Holiday System Speed Call Restriction Account Code r Country EN U S A amp Canada x r Distinctive Ring Enable Distinctive Ring Enable Operator Call Priority Ringing Enable Workgroup Call Priority Ringing Figure4 Distinctive Ring Options General Page System Configuration IP 710 Manual 30 Workgroup Status Display A programmable key can be configured in AltiAdmin ACM Admin to display workgroup status when the key is pressed The workgroup status display is in the following format WG 200 CIQ
5. keyboard system interface for communication A group of numeric keys alphabetic keys or function keys used for entering information into a terminal and into the system L Local address an address used in a peripheral node or station in place of a network address and transformed to or from a network address for delivery purposes Logoff the procedure by which a user disconnects from a program or session Logon the procedure by which a user begins a program or terminal session and gains access to the AltiServ or Quantum system M MHz Megahertz ms millisecond N NAT Network Address Translation translation of an Internet Protocol address IP address used within one network to a different IP address known within another network One network is designated the inside network the other is the outside network A configuration of data processing and or telecommunication devices and software connected for information exchange network address An identifier for a node station or unit of equipment in a network network domain a set of workstations and servers that share a security account manager database and can be administered as a group A user with an account in a particular network domain can log onto and access his or her account from any system in the domain network mask also known as the subnet mask network server networking software that responds to I O or computes requests from a client ma
6. To allow NAT support for the IP extension check the Enable NAT check box IP 710 Manual 11 Parameter Time Display Trunk Access Code TFTP Debug Note The Apply To button works with the following parameters General H 323 TFTP Server field only Reset IP Phone and Description Offset a per phone based configuration allows the phone to display a different time based on location Format a per phone based configuration allows the phone to display 24 hour or 12 hour AM PM Lets you set the digit required to enable a user to return an outside call from the Call Log The default trunk access code is the route access code if it is set in AltiAdmin ACM Admin This setting also appears on the phone s SYSTEM menu Lets you assign the TFTP Server to which the IP phone can connect for updating firmware when necessary Enter the IP address of the TFTP Server in the Server field To update IP phone image the administrator can check the Reset IP Phone and Boot Download check box options to reset and download image to update the phone When enabled allows the IP 710 phone to connect to Telnet for debugging Boot Download options cannot be applied to multiple extensions and Debug This works only when the IP 710 is operating in Basic mode IP 710 Manual 12 After creating IP extensions and setting parameters on the General tab go to the IP 710 tab The parameters on the
7. a ALTIGEN IP 710 Phone Administration Manual 08 2005 4290 0012 5 0A WARNING Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems This is a criminal offense Currently we do not know of any telecommunications system that is immune to this type of criminal activity AltiGen Communications Inc will not accept liability for any damages including long distance charges which result from unauthorized and or unlawful use Although AltiGen Communications Inc has designed security features into its products it is your sole responsibility to use the security features and to establish security practices within your company including training security awareness and call auditing NOTICE While every effort has been made to ensure accuracy AltiGen Communications Inc will not be liable for technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subject to change without notice This documentation may be used only in accordance with the terms of the AltiGen Communications Inc License Agreement AltiGen Communications Inc 4555 Cushing Pkwy Fremont CA 94538 Telephone 510 252 9712 Fax 510 252 9738 E mail infoG altigen com Web site www altigen com TRADEMARKS AltiGen AltiServ AltiWare AltiSpan AltiReach AltiLink AltiConsole AltiAdmin IP 710 Zoomerang IPTalk AltiReport and
8. a With the handset onhook press 427 then the Enter button b Enter the extension number and password when prompted IP 710 Manual 16 c The phone will attempt to register as shown in the LCD screen REGISTERING If the phone successfully passes through these stages the phone shows the time and extension in the LCD screen and is now in normal operating mode 12 00PM x509 Otherwise refer to Troubleshooting on page 49 Remote Installation To install the IP 710 phone at a remote location using a broadband connection with or without a router 1 Check the firewall settings at the corporate network to open TCP UDP ports required by the IP 710 For more information on firewall settings refer to Firewall Considerations on page 48 Check the AltiWare server s IP extension settings make sure the IP extension is enabled enough physical extension licenses are available etc If DHCP is not used configure the phone s local IP address and Gateway IP address Depending on the Internet Service Provider s recommendations you may or may not want to use DHCP a Press the Menu button scroll to NETWORK and press the Enter button b Scroll to LOCAL ADDRESS then press Enter c Enter the IP address using the key to input periods then press Enter If a NAT server is used return to the NETWORK menu and set the ENABLE NAT setting to YES If configuring with an H 32
9. as well as software parameters D DHCP Dynamic Host Configuration Protocol a protocol that lets network administrators manage centrally and automate the assignment of Internet Protocol IP addresses in an organization s network DNS Domain name system used to address translation to convert H 323 IDs URLs or e mail IDs to IP addresses DNS is also used to assist in locating remote gatekeepers and to reverse map raw IP addresses to host names of administrative domains Do Not Disturb DND when this feature is selected all incoming calls to the user s extension are denied If the station has system forwarding instructions the calls will be automatically redirected to another extension Attendant or operator DTMF Dual Tone Multi Frequency are the low and high frequency tones that comprise touch tone signals DSP Digital Signal Processor A microprocessor with an architecture that is particularly optimized to perform mathematical algorithms that manipulate digital signals Dynamic IP Address An IP address that is automatically assigned to a client station in a TCP IP network typically by a DHCP server Network devices that serve multiple uses such as server and printers are usually assigned static IP addresses Dual Tone Multi Frequency see DTMF IP 710 Manual 4 E extension number an arbitrary number of two to five digits that matches a station to a particular user F Firewall a set of related pr
10. Extension Phone Setting Sets the IP phone s extension Password Ext Password password IP 710 Manual 23 Program Phone Setting gt Sets the speed dial number or feature Keys Program Keys code for a selected key Program Key 4 Ring Tone Phone Setting Sets the desired ring tone Ring Tones Auto Answer Phone Setting gt Auto Answer Sets whether to enable automatic answering Auto Answer Phone Setting Sets how many seconds the phone Ring Auto Ans Ring should ring before it is automatically answered Appears on menu when Auto Answer is set to Yes Auto Answer Phone Setting Sets whether speaker or headset is Device Auto Ans Dev the automatic answering device Appears on menu when Auto Answer is set to Yes System Settings Setting Menu Path Description AltiWare System AW Server Sets the AltiWare server s IP Server address Trunk SYSTEM Sets the digit required to enable a Access Code TRK ACCESS CODE user to return an outside call from the Call Log Hour Offset System Hour Offset Sets the time offset from the AltiWare server s time TFTP Server System TFTP Server Sets the TFTP server IP address for updating firmware Boot Download System Boot Download After firmware image upgrade this setting changes to No Used mainly for upgrading or troubleshooting On the next boot the IP phone will download the
11. INVALID VAL During register of IP extension an invalid response return value returned from phone server NO IP ADDR IP 710 cannot attach an IP address due to network failure No Network Phone has lost Ethernet connection REGISTER FAIL Cannot register to the AltiGen phone server REGISTER OKAY IP extension registered successfully 54 IP 710 Manual Appendix A REGISTERING User entered 427 to manually register the IP extension REMOVE OLD EXT When 27 is entered the extension password configuration in the IP phone is removed WRONG PASSWORD Registration failed because of invalid extension password IP Phone Boot Messages The following messages may be displayed in the LCD when booting the IP 710 Message Definition Boot Done The phone successfully booted CHECK FW Checking firmware CHECK MEMORY Checking memory NIT NETWORK Initializing network LOAD FAILED Failure to load the image into memory LOADING FW Loading firmware LOADING NOW Loading firmware ETWORK FAILED Network initialization failed TFTP FAIL Failure downloading TFTP UPDATE FAILED Firmware update failed UPDATE OK Firmware update successful update APP S1 Appears when Boot Download is set to TRUE The IP 710 will show this message when it is rebooted IP 710 Ma
12. IP 710 tab are described in the next table IP 710 Manual 13 Parameter Soft Keys 1 15 IP 710 Manual 14 Description Corresponds to the 15 soft keys on the IP 710 Use the drop down list to assign one of the following functions to the desired keys N A when selected the corresponding soft key cannot be used BLF Busy Lamp Field when selected enter an extension number in the field below this will be associated with the corresponding soft key to automatically dial this extension number the light in this soft key indicates that the extension number is busy You can select the Play Tone check box to also have the IP phone play an audible beep or one of 14 different ring tones when the extension number is ringing Note The BLF feature can be assigned only to internal extension numbers not outside numbers Feature Code when selected enter an AltiServ feature code in the field below this will be associated with the corresponding soft key to dial this feature code Speed Dial when selected enter the speed dial code in the field below this will be associated with the corresponding soft key to dial this speed dial code Line Park when selected use the drop down list to select the desired Line Park line ID Parameter Description Soft Keys Call Record when selected the IP phone user can 1 15 start and or stop voice recording on demand In the cont Extension Configuration screen on the
13. enabling disabling 25 26 dial pad 3 dialing IP number 61 dimensions IP 710 phone 48 display workgroup status 36 distinctive ring options 30 E emergency gateway setting 25 emergency number setting 25 Enter button 2 errors rebooting 29 errors startup 19 extension activating IP phone 16 number setting 23 password setting 23 F feature code configuring 14 features list of 33 firewall network ports 48 port configuration 8 firmware updating 27 firmware upgrading 24 Flash button 3 G GateKeeper Discovery enabling disabling 25 gatekeeper enabling disabling 25 gateway setting IP address 25 Greeting button 37 H H 323 NAT router 17 handset port 5 IP 710 Manual 63 Index hardware components 5 headset plug receptacle 5 port 5 port support 48 Headset button using 37 Hold button using 37 installing IP 710 locally 9 remotely 17 Intercom button 37 IP 710 phone functions list of 33 hardware components 5 illustration 1 4 5 overview 1 registering 26 specifications 47 time display 12 IP address assigning alocal 27 inputting in LCD 26 IP number dialing 61 IP settings configuring 26 J jitter buffer 11 K keys feature 47 L LAN ports 47 LCD messages explained 52 54 55 LCD screen 1 47 LED in buttons 47 line park configuring 14 38 local address setting 25 logon to extension in use 20 64 IP 710 Manual memory IP 710 phone 47 Menu button 2 Mes
14. exception occurred Saved The changed configuration was saved into memory Write Fail Error occurred when saving the changed options into flash ROM Wrong Ext Number The inputted extension number is invalid Wrong input User inputted an invalid value or string during configuration wrong password User is trying to configure an invalid password from the phone menu IP 710 Manual 53 LCD Messages IP Phone Running Messages The following messages may be displayed in the LCD when running the IP 710 Message Definition AW UNREACHABLE Failed to connect to the AltiGen phone server The user is trying to register the IP phone with an invalid IP phone s IP address or the AltiGen Phone Server s IP address is invalid Or the network connection is lost in offhook or connect state Referto AltiWare is unreachable section of Troubleshooting on page 49 Basic Idle IP phone is operating in Basic mode Press 27 again to reactivate Check IP Phone Service Verify extension is configured for dynamic DHCP FAIL Although DHCP was enabled the IP 710 was not able to receive the IP address from the DHCP server DUPLICATE IP Another device configured with the same IP address as the IP phone is detected The IP phone cannot function correctly until this is corrected INVALID IP INPUT AGAIN The inputted IP address is invalid
15. four wires the red and green signify the tip and ring circuits RJ 45 A jack for data cables Usually wired with eight wires router protocol dependent device that connects subnetworks together S server any computer whose function in a network is to provide user access to files printing communication and other services static IP address a permanent IP address that is assigned to a node in a TCP IP network 44 IP 710 Manual subnet mask the method used for splitting IP networks into a series of subgroups or subnets The mask is a binary pattern that is matched up with the IP address to turn part of the host ID address field into a field for subnets System Speed Dialing this feature allows the user to access a list of commonly called phone numbers entered into the system by the administrator The user presses the SpeedDial button on the phone selects a number from the list and then dials by pressing the Enter button T TCP IP Transmission Control Protocol Internet Protocol A full set of protocols used on the Internet TDM Time Division Multiplexing TFTP Trivial File Transfer Protocol a version of the TCP IP FTP protocol that has no directory or password capability transfer this feature redirects a call to another extension the AltiGen Voice Mail System or operator U UDP User Datagram Protocol a communications protocol that offers a limited amount of service when messages are excha
16. new firmware from the TFTP server if set to Yes IP 710 Manual 24 Emergency System Sets the IP phone s emergency Number Emergency Num number For the U S the emergency number is 911 Emergency System Sets the IP phone s emergency Gateway Emergency GW gateway IP address Version System Displays the version number of the Information Version Info IP phone Read only Network Settings Setting Menu Path Description Enable DHCP Network Enable DHCP Sets whether Dynamic Host Configuration Protocol DHCP is being used by the IP phone to retrieve a new IP address upon boot up Local etwork Sets the IP phone s local address Address Local Address shows only if DHCP is disabled Network Network Sets the IP phone s network mask Mask etwork Mask shows only if DHCP is disabled Gateway etwork Sets the default Gateway IP address Gateway Enable etwork Sets whether GateKeeper is enabled GateKeeper Enable GK or disabled GateKeeper etwork Sets whether GateKeeper discovery is Discovery GK Discovery enabled IP phone will automatically find GateKeeper Shows only if GateKeeper is enabled Enable NAT Network Sets whether NAT is enabled or Enable NAT disabled NAT Address Network NAT Address Sets the NAT server s public IP address IP 710 Manual 25 Registration Under normal circumstances the IP 710 phone registe
17. with four pins in the middle faces the top Top o Note the centered pins are at the top PoE Module 4 Putthe PoE module cover back and tighten the screw 5 Move the DC PoE switch to the PoE position 6 Connect the phone to an AltiGen certified PoE enabled switch IP 710 Manual 21 To Remove the PoE Module 1 Remove the screw on the PoE Module cover and remove the cover 2 Notice the feet on the two tabs that are on the lower end of the cover Use these feet to lift the PoE module out of the compartment like this Holding the upper end of the cover slip the cover into either the right side or left side of the module compartment between the compartment and the module until the feet of the two tabs is under the module the inside of the cover should be facing toward the module 3 Pull up to remove the module Operation Notes When using 26 and 27 to log out in the IP 710 must be onhook Using the Speaker button to use 26 or 27 will not work Two dial tones are always heard when going offhook on the IP 710 If two calls ring into the IP 710 at the same time and the user attempts to answer the second call the IP phone will automatically connect the user to the first call If the IP 710 is configured for a public IP address you can call other public IP address devices If the IP 710 is configured for a private IP address you can call other private IP address devices that yo
18. 05 LQT 05 LOGIN gt TH 02 SL 060 WG workgroup number CIQ number of calls currently in the queue LQT longest queue time of current queued calls LOGIN LOGIN LOGOUT indicates the agent login logout state TH number of calls in the queue whose queue time is greater than the service level threshold SL service level in percentage Greeting Button The IP 710 phone s Greeting button is a shortcut to the greeting feature in voice mail It lets users Record a greeting Enter a directory name Select which greeting to use Greetings are affiliated with activity codes The user can choose for example the meeting greeting or the business travel greeting See Activity Button below Activity Button The IP 710 phone s Activity button lets users select an activity code that corresponds to their activity status for example at a meeting or in training The selected code appears in the upper right of the LCD screen When an IP 710 user calls an extension in the system that has activity codes set up and the call goes into RNA handling or the destination user has DND enabled the activity code is displayed on the IP phone IP 710 Manual 31 Note Called party activity display is not available in Basic mode Also the activity displayed on the IP phone may truncate the caller ID caller name The administrator can change the activity codes in Alti Admin ACM Admin in the System Configuration dialog box Ac
19. 1 LOCHS eines ced oot Matas System Call Park Pickup 51 line park line gt Line Park Pickup HO Mancha ata ERE Hands Free Intercom Mode 382 1 weld x RIA uedu eg Hands Free Manual Answer Mode Call Management HG rire ae a a nists dare epee ene Station Log Out Phone must be onhook HO sions Ses e Mik VaR AA eer Station Log In Phone must be onhook 32 acct code 0 Enter Account Code before dialing Flash button 32 lt acct code gt Enter Account Code mid call BOS sks pe So ee Se ee oe Do Not Disturb SOs ee eidem isa tu Ast Call Forwarding LIT PET TC Remote Call Forwarding Other Features HOO 8 spt ye pred E X ced Feature Status Check f25 e 2liyibexskesgemergenite Station Speed Dial Setup HOO 2e ist dote ade A snes ae Outside Call Blocking operator only HOD EE lese peine tiu ee ks Operator Off Line operator only DIL TEN Overhead Paging 145 vd said Sa eek cee ee Overhead Paging by Trunk 146 risa ae acca ius Group Paging for IP 710 phone users HOO ACE Lares adm ca tad ont List Feature Tips Iis teta ARUM tas iu Silent System Call Park 3890 opu ue pra Ready to receive workgroup calls 391 deam E imp ae Not ready to receive workgroup calls Flash button 40 Transfer to AltiGen Voice Mail System Flash button 15 lt AA gt Transfer to Auto Attendant Flash button 4 ext LLL Transfer to a User s Voice Mail Flash button ext Flash button Consult
20. 3 NAT router the NAT router can forward IP traffic to a specified private IP address based on the destination port in the TCP IP or UDP packets When an H 323 endpoint is IP 710 Manual 17 behind the H 323 NAT you should set up the forwarding to a private IP address of this H 323 endpoint If this H 323 endpoint is AltiWare the NAT router must be configured to forward the following ports to the H 323 endpoint s private IP address e TCP port 10032 for phone service TCP port 1720 for H 225 TCP UDP 49152 N for H 245 and RTP RTCP where N 49152 62 number of VoIP boards 1 6 Configure the IP 710 phone s AltiWare address a Press the Menu button scroll to SYSTEM and press Enter b Select AW SERVER and press Enter c Enter the AltiWare server address using the key to input periods and press Enter 7 Exit the menu using the Release button or the 4 button 8 Press 27 then press Enter to initiate logging onto AltiServ 9 The phone will attempt to register as shown in the LCD screen REGISTERING If the phone successfully passes through these stages the phone shows the time and extension in the LCD screen and is now in normal operating mode 12 00PM x509 Otherwise refer to Troubleshooting on page 49 Note The IP 710 AltiWare IP address TFTP IP address and other network related configuration parameters will override the AltiAdmin s settings when the phone regist
21. General page Record on Demand to Extension VM or Record on Demand to Central Location must be enabled in the Call Recording Options field Press the key to start recording press the key again to stop recording There is no pause function When the call is recording the light will be on Recorded conversations can then be played back through voice mail or accessed at a centralized location WARNING Listening in to or recording a conversation without the consent of one or both parties may be a violation of local state and federal privacy laws It is the responsibility of the users of this feature to assure they are in compliance with all applicable laws Workgroup Status A workgroup number can be assigned that allows the IP 710 phone to display workgroup queue status including number of calls in queue longest queue time agent login logout state number of calls exceeding service level threshold and service level Phone Setting when selected the IP phone user will be able to program the corresponding soft key as a speed dial or feature code key directly from the IP phone menu PHONE SETTING PROGRAM KEYS gt PROGRAM KEY IMPORTANT The configuration in AltiWare will override the IP 710 phone s local configuration after the IP phone is registered If the IP phone s local configuration is changed while in Basic mode these changes will be overwritten by AltiAdmin ACM Admin settings Also after the
22. IP phone is successfully registered with the system the IP phone will overwrite the AltiWare IP address and network related settings on the server IP 710 Manual 15 6 Connect the IP 710 a Connect the phone to the LAN that AltiServ is on b Connect the handset to the handset port c Connect an Ethernet cable from another network device such as a desktop computer to the PC access port on the phone optional d Connect the power plug to the DC port Note If you want to use Power over Ethernet see To Use IP 710 in Power over Ethernet Mode on page 21 7 Configure startup network settings If you are using DHCP ensure that DHCP is enabled on the IP 710 phone Menu NETWORK ENABLE DHCP Yes DHCP is enabled by default If you are not using DHCP you must configure these network settings on the IP 710 after installing the phone on the network Local IP address P subnet mask Gateway IP address 8 Configure the AltiWare IP settings If you are using GateKeeper Auto Discovery you do not need to configure anything Proceed to Step 9 If you are not using GateKeeper Auto Discovery you must manually configure the AltiWare IP address setting into the IP 710 phone a Menu gt SYSTEM gt Enter b Select AW SERVER and press Enter c Enterthe AltiWare server address using the key to input periods and press Enter 9 Activate the IP 710 extension from the IP phone
23. Keeper needs to be running on the LAN and configured to point to the Alti Ware system e GateKeeper Auto Discovery uses broadcast UDP packets which work in the LAN or VPN environment but not through the public IP network The DHCP server must be up and running Local Installation 1 Gather network settings information this information will be needed to configure the IP 710 AltiWare server IP address If you are not using GateKeeper Auto Discovery needed for plug and play you will have to manually configure the AltiServ IP address on your IP phones Is DHCP used If DHCP is not used obtain the IP 710 phone s IP address from the system administrator Firewall information See Firewall Considerations on page 48 if a firewall is being used in the AltiWare environment IP 710 Manual 9 2 Ensure that there are enough IP addresses for all IP phones and that enough physical extension licenses are available 3 If using plug and play ensure that there is an available virtual extension with the IP extension feature enabled and that dynamic IP address is selected 4 In AltiAdmin ACM Admin create an extension with Enable IP Extension checked 5 Configure the IP 710 phone in AltiAdmin ACM Admin Select AltiGen IP Phone Configuration from the Alti amp dmin ACM Admin Management menu IP 710 Manual 10 This opens the IP Phone Configuration window x Number S
24. Manual 34 Busy Lamp Associates soft key with From AltiAdmin ACM Admin Field BLF an extension that can be go to AltiGen IP Phone automatically dialed when Configuration on the selected the key s light Management Menu go to the indicates that the desired extension and set the extension is busy and appropriate function key to BLF blinks when ringing andenter the extension in the field The BLF ring tone is below The extension will be associated with the corresponding played only when the EL soft key to automatically dial this phone is in idle state It is extension number Select the Play stopped when the d stinati Beep Tone checkbox to have the estination phone stops UE IP phone play an audible beep or ringing or the local phone f 5e one of 14 different ring tones exits idle state Pre ODE when the extension is ringing When multiple BLF i The BLF feature can be assigned extensions ring 1 3 simultaneously the IP only to interna extension si numbers not outside numbers phone will play the first BLF extension ringer and The feature is not available in beep tones and ignore Basic mode other BLF extensions Call Log Shows the history of Feature does not require special incoming calls up to 99 configuration to work IP 710 Manual 35 Call Record Allows this key to be used for on demand recording From AltiAdmin ACM Admin go to AltiGen IP Phone Configuration on the Mana
25. Messages In normal operating mode the phone s LCD screen displays the time and the extension number on the first line 12 00 PM x555 DND MISSED xx 3VM If an activity code has been set on the phone that code is displayed in place of the extension number Examples of activity codes are MEETING AWAY TRAVEL Other messages you may see DND or FWD The extension has Do Not Disturb on or is set to forward all calls MISSED xx Number of calls missed VM Indicates the number of new voice messages Workgroup Status Display When the administrator has configured a soft key to display workgroup status when pressed the workgroup status display is in the following format WG 200 CIQ 05 LQT 05 LOGIN gt TH 02 SL 060 WG workgroup number CIQ number of calls currently in the queue LQT longest queue time of current queued calls LOGIN LOGIN LOGOUT indicates the agent login logout state TH number of calls in queue whose queue time is greater than the service level threshold SL service level in percentage 52 IP 710 Manual Appendix A Local Menu Configuration Messages The following messages may be displayed in the LCD when accessing the IP 710 phone s menu Message Explanation conf timeout After 2 minutes inside the configuration menu if no action is taken the LCD will show this message and then quit the menu conf exception During configuration an unknown
26. Nes OR ER Ma ewes 47 Specifications ds EU ER PE UR PPS 47 Firewall Considerations llle 48 Troubleshooting oll pL RC Eu e Re be RR RR 49 ECD Messages suec teste RR eee eer ee 52 Normal Operating Mode Messages 52 Local Menu Configuration Messages 53 IP Phone Running Messages 2 000005 54 IP 710 Manual ii IP Phone Boot Messages 02 ce ee eee eee eee User References oi net bee p ek peer epe IP 710 Manual iii IP 710 Manual iv Warranty What The Warranty Covers AltiGen Communications warrants its hardware products to be free from defects in material and workmanship during the warranty period If a product proves to be defective in material or workmanship during the warranty period AltiGen Communications will at its sole option repair refund or replace the product with a like product How Long the Warranty Is Effective All AltiGen Communications products are warranted for one 1 year for all parts from the date of the first end user purchase Whom the Warranty Protects This warranty is valid only for the first end user purchaser What the Warranty Does Not Cover 1 Any product on which the serial number has been defaced modified or removed 2 Damage deterioration or malfunction resulting from a Accident misuse neglect fire water lightning or other acts of nature unauthorized product modification or failure to fo
27. SuperQ are trademarks or registered trademarks of AltiGen Communications Inc All other brand names mentioned are trademarks or registered trademarks of their respective manufacturers Copyright AltiGen Communications Inc 2005 All rights reserved Printed in U S A 08 2005 4290 0012 5 0A Contents COntelts coo oie t PER EET ERE CR KC I E Thee es i Marranty ues esee ree eere wie EN eu e eve ieu ete uere ee M Preface About This Manual eese vii CHAPTER 1 An Overview of the IP 710 2 cece cece cece ecees 1 Hardware Components slsleeeeeeeeeeee 5 CHAPTER 2 System amp Network Requirements eee 7 System Requirements 0 0 0 eee ne 7 Network Requirements 0 cece ee eee een 7 AltiAdmin ACM Admin Configuration Requirements 7 AltiGen IP Phone Service 0 0 e cece cece eee nee 8 Plug and Play Feature 0 00 0 e eee eee eee 8 Basie Modes sra pa oe er e Ah ERRORS Ra Seam 8 Normal Operation esseeeee eee 8 CHAPTER 3 Installation veste ex ER RERERE ARE EXE ERE ERE 9 Local Installation 0 0 0 eee cee tenes 9 Remote Installation 0 cece eee eee 17 Verifying the Phone Startup Process 0004 19 Resolving Errors Upon Startup 0 0000 19 Other Phone Already Logged On To Extension 20 Executing Plug and Play After IP Phone is Started 20 Rest
28. TING then PROGRAM KEYS then the desired program key 3 Enter the appropriate digits for the speed dial number or feature code Reboot 1 Press 3 then the Enter button 58 IP 710 Manual Appendix A Redial Phone is onhook 1 Press the Redial button 2 Use to scroll to the desired entry scrolls to previous entry scrolls to first entry 3 Press the Speaker button or raise handset Redial up to last 16 calls Redial up to 32 digits Release For a connected call 1 Press the Release button to hang up the call Also press the Release button to exit the menu Restore 1 Press the Menu button Default 2 Press 2 then the Enter button Settings Ring Tones 1 Press the Menu button 2 Select PHONE SETTING and scroll to RING TONES 3 Select a ring tone and press the Enter button Soft Key 1 Press the appropriate soft key keys 1 15 to initiate one of lt N A the following functions pre assigned by the system administrator Busy Lamp Field AltiServ Feature Code BLF Speed Dial Line Park Call Record Workgroup Status Feature Phone Setting Code To configure a soft key with Phone Setting enabled SpeedDial a Press the Menu button select PHONE SETTING and e Line Park press the Enter button Call b Scroll to PROGRAM KEYS and press Enter Record c Select the key to program and press Enter Workgroup d Enter the appropriate digits for the speed dial number or St
29. ach host computer on a TCP IP network An IP address is a 32 bit number expressed as four decimal numbers from 0 to 255 separated by periods To assign an IP address use the following steps 1 Ensure that DHCP is disabled refer to Enabling Disabling DHCP on page 26 Press the Menu button scroll to NETWORK then press the Enter button 3 Scroll to LOCAL ADDRESS and press Enter Use the keys on the dial pad to enter a new IP address using the key to enter periods Press Enter Assigning a TFTP Server The default TFTP Server is set to 0 0 0 0 To assign the TFTP server use the following steps 1 Press the Menu button 2 Use a v to select System then press the Enter button 3 4 Scroll to TFTP Server and press Enter Use the keys on the dial pad to enter the new TFTP server address using the key to enter periods then press Enter Updating Phone Firmware Note If using TFTP Server Application TFTPD32 included in the CD ROM copy t tpd32 exe and the associated hlp and gid files to a local directory after they are copied you can launch the TFTP Server application from the executable file Obtain app 710 binanddsp bin files from the AltiGen website and copy to the same local directory where you copied tftpd32 exe IP 710 Manual 27 Important When updating the IP 710 phone s firmware it is recommended that administrators perform any updates after normal business hours o
30. arranty v how to get service vi workgroup queue status configuring display 15 36 workgroup queue status displaying 31 IP 710 Manual 65
31. ation Dialing an IP Number Directly from the IP 710 To dial an IP number directly from the IP 710 phone set enter the IP address using the key to enter periods and followed by the key Note This works only when the IP 710 is operating in Basic mode If the IP 710 is configured for a public IP address you can call other public IP address devices If the IP 710 is configured for a private IP address you can call other private IP address devices that you can see or that are on your subnet Feature available only on systems with Triton Analog Extension board IP 710 Manual 61 User Reference 62 IP 710 Manual Index A activating IP phone extension 16 Activity button 31 34 AltiAdmin ACM Admin configura tion requirements 7 AltiGen Communications contact information ii AltiGen IP Phone Service 8 AltiWare Server setting IP address 24 assigning alocal IP address 27 a TFTP server 27 NAT 29 audio standards 47 auto answer 34 device 34 ring 34 Basic mode 8 BLF configuring 14 35 Boot Download 24 Busy Lamp Field configuring 14 35 C call control protocols 47 Call Log button 3 35 Call Record button using 36 call record configuring 15 36 Conference button using 36 configuration requirements AltiAdmin ACM Admin 7 configuring AltiWare vs IP phone 15 from IP phone menu 23 in AltiAdmin ACM Admin 10 IPsettings 26 Index NAT 29 D debugging 12 default settings restoring 20 DHCP
32. ature Management Menu select the Code Speed Dial Line desired extension and set the Park Call Record appropriate soft key to the desired Workgroup Status or function Phone Setting lets the Phone Setting previously user associate a soft key with a configured by the system speed dial number or feature code administrator Speaker Enables use of speaker Feature does not require special button phone configuration to work Speed Dial Quickly dials a selected In AltiAdmin go to Extension button number from a list that has Configuration gt Station Speed been previously stored and enter the Speed Dial numbers for the appropriate extension s Transfer Transfers an active call to Feature does not require special button another number configuration to work This button cannot be used to flash after being used to transfer a call To reconnect to a call after using the Transfer button use the button or the Flash button Voice Mail Enables access to voice The VM count that appears in the button messages LCD reflects new messages previously heard messages are not included IP 710 Manual 39 IP 710 Manual 40 Glossary A ASCII American Standard Code for Information Interchange Boot to cause the computer to start executing instructions BPS Bits Per Second The number of bits transmitted per second C configure to determine and assign the equipment cabinet or chassis contents and location of each card
33. atus feature code and press Enter Phone The digits are automatically dialed when this function key is Setting pressed Speaker To use the speakerphone 1 Press the Speaker button 2 To disconnect the call press the Speaker button again Speed Dial 1 Press the Speed Dial button to see a list of phone numbers configured by the system administrator 2 Use to scroll to the desired entry 3 Press the Enter button to dial the number IP 710 Manual 59 User Reference Transfer During a call 1 Press the Transfer button which places the call on hold 2 Dial the number you want to transfer the call to 3 Hang up if the party answers the call or press Transfer again to complete transferring 4 If the party refuses the call return to the original call by pressing the button or the Flash button Voice Mail 1 Press the Voice Mail button 2 Enter voice mail password The Message Waiting light blinks when a voice mail message is waiting TheLCD displays the new voice mail count which includes only unheard messages when onhook Volume To adjust volume on handset speakerphone headset 1 Depending on which volume you want to adjust take the phone offhook by lifting the handset pressing the Speaker button or pressing the Headset button 2 Press the Volume button The device name and volume level appear in the LCD 3 Press the left side of the Volume button to decrease the volume pres
34. ce and return to the original party The number of parties allowed in a conference call depends on the AltiServ system In general up to 6 parties are allowed To conference an incoming call when no conference is in progress 1 Connect to a caller 2 Get incoming call whose Caller ID or Caller Name is displayed on the LCD Call waiting tone is played 3 Press the Enter button to answer caller and place the original caller on hold 4 Press the Enter button to select the original hold call 5 Press the Conference button to create a conference and join both callers If a conference is already in progress to conference an incoming call 1 Press the Enter button to answer the incoming call all other conference members remain in conference 2 Press the Enter button and select one of the members in conference displays ConfHold then press the Conference button to join the incoming caller to the conference The user who initiates the conference call can select another conference member s call and drop it from the conference To drop a conference member 1 Use the buttons to select the member to disconnect 2 Press the button to disconnect this caller This feature is not available to other conference members even when the conference initiator hangs up Configuration Menu Press the Menu button to display the phone menu e Usethe buttons to scroll to the menu item you want Use
35. chine Windows NT network servers can be implemented either as server processes or as drivers O offhook refers to the phone when the receiver is not resting in the base IP 710 Manual 43 One Number Access a feature of AltiWare that allows users to create a list of phone numbers that the system can use to track users and connect them with an incoming call if they are not at their extension desk onhook the term used to describe a telephone in the idle state or with the receiver still resting in the base P physical extension is associated with a physical port and device An extension is created by default as a physical extension as opposed to a virtual or workgroup extension unless there are no more physical ports available ping Packet InterNet Groper a program used to test whether a particular network destination on the Internet is online by repeatedly bouncing a signal off a specified address port a communication channel through which a client process communicates with a protected subsystem protocol A set of rules and conventions by which two computers pass messages across a network medium Networking software generally implements multiple levels of protocols layered one on top of the other Q queue a collection of calls waiting to be served Queued calls in AltiWare are handled on a first in first out basis R RAS Remote Access Service RJ 11 The common telephone jack Usually wired with
36. e agent login logout state TH Number of calls in queue whose queue time is greater than the service level threshold SL Service level in percentage Supported Telephony Features The following table lists additional features supported by the IP 710 phone Feature Activity button Description Lets users set an activity code that specifies their activity status for example in a meeting when they are not at the phone Configuration Use Notes Callers in the system are notified of the activity status when a call is not answered Auto Answer When a call comes in the IP phone will ring for a specified number of seconds connect the call and automatically answer through the speaker or headset Phone s menu path PHONE SETTING gt AUTO ANSWER During ringing the user can manually pick up the call from headset handset or speaker Auto Answer Ring When Auto Answer is set to Yes specifies how many seconds the IP phone should ring before the call is automatically answered 1 20 seconds Phone s menu path PHONE SETTING AUTO ANS RING Number of seconds can be set using or using the keypad to enter a number 1 20 Auto Answer Dev When Auto Answer is set to Yes specifies whether the call should be automatically answered through the speaker or headset Phone s menu path PHONE SETTING AUTO ANS DEV Pressing v toggles SPEAKER HEADSET IP 710
37. en will decide whether the malfunction ing product will be repaired or replaced 2 To obtain warranty service you will be required to provide a The date and proof of purchase b Serial number of the product c Your name and company name d Your shipping address A description of the problem 3 For additional information contact your AltiGen Dealer or AltiGen Communications Inc Effect of State Law This warranty gives you specific legal rights and you may also have other rights which vary from state to state Some states do not allow limitations on implied warranties and or do not allow the exclusion of incidental or consequential damages so the above limitations and exclusions may not apply to you Sales Outside the U S A For AltiGen Communications products sold outside of the U S A contact your AltiGen Communications dealer for warranty information and services vi IP 710 Manual Preface About This Manual This document describes how to get the Alti IP 710 phone up and running on a Voice over IP VoIP network For complete and detailed information on procedures that you need to perform on AltiGen s AltiWare application or other network devices refer to the AltiWare OE System Installation and Administration Manual or AltiContact Manager System Administration Manual Another document the ZP 710 Quick Reference Card covers basic end user phone features configuration from the IP phone and AltiServ feature codes
38. er must press 27 on the IP phone to actively log on to AltiServ After the extension is logged on and activated the calls are redirected to this IP Phone Important The user should not use the VM option to log on to the IP 710 phone Executing Plug and Play AfterIP Phone is Started If you have already started the IP phone and want to execute the plug and play feature perform the following steps 1 Power up the IP phone the phone should be in Basic mode BASIC IDLE 2 Press the Menu button 3 Press 2 then the Enter button to restore default settings 4 Reboot the phone by unplugging the power and replugging OR pressing 3 then Enter 5 Enter extension number and password 6 The time and extension are displayed in the first line of the LCD screen after the phone has been successfully logged on to AltiServ 12 00PM x509 Restoring Default Settings To automatically restore the original default settings for the IP 710 phone 1 Press the Menu button 2 Press 2 then press the Enter button IP 710 Manual 20 Rebooting the IP 710 Phone To reboot the IP 710 press 3 then press the Enter button Note When the IP 710 is rebooted the AltiWare IP address setting reverts to the original configuration To Use IP 710 in Power over Ethernet Mode 1 Unplug the power cord 2 Remove the screw on the PoE Module cover and remove the cover 3 Plug in the PoE Module as illustrated below The side
39. er over Ethernet PC Access Port Connects to PC 10 100 Base T 5 LAN Port Connects to network 10 100 Base T PoE Module Covers the optional Power over Ethernet Module Cover 7 Slots for the Four slots on each side for inserting the phone Phone Stand stand to set the phone at the desired angle IP 710 Manual 4 Figure 3 IP 710 Phone Left View 1 Headset 2 5mm plug Connects to a 2 5mm headset receptacle 2 Headset RJ port Connects to a non amplified headset with RJ9 connector 3 Handset port Connects to a handset Hardware Components The following hardware items are included in this package e IP 710 set and stand Handset Handset cord AC adapter Input 100 240V Output DC 5V 2A Power cord Network cable Optional items can be purchased separately Power over Ethernet PoE module Wall mount bracket IP 710 Manual 5 IP 710 Manual 6 CHAPTER 2 System amp Network Requirements System Requirements AltiWare OE 5 0A Update 3 or higher Note A lower version of AltiWare may cause the IP phone to lose several advanced features resulting in use as a basic H 323 phone AltiGen OE 5 0A GateKeeper or higher to support plug and play functionality Network Requirements Network connection the IP phone must have TCP IP connection to the related AltiWare system Important Make sure an Ethernet switch is used rather than a hub in the corpora
40. ers with AltiServ Other parameters will still be overridden by the AltiAdmin settings as before IP 710 Manual 18 10 Set up IP phone properties in AltiWare as described in step 5 on page 10 Verifying the Phone Startup Process After the IP 710 has power connected to it the phone begins its automatic booting process by cycling through these steps 1 All LED lights will be on 2 The LCD screen displays ATGN BOOT on the first line 3 On the second line of the LCD screen the following messages are displayed in succession CHECK MEMORY RAM checking state CHECK FW Firmware checking state INIT NETWORK LOADING FW LOADING NOW Boot Done INITIALIZING Resolving Errors Upon Startup If an error occurs during booting the LED light of the following soft keys will remain on to indicate an error status These errors represent hardware failures within the IP Phone Intercom LED light on memory check failed Handset LED light on network failed Conference LED light on DHCP failed Hold LED light on attached IP address failed If the phone successfully passes through these stages it has started up properly Otherwise refer to Troubleshooting on page 49 IP 710 Manual 19 Other Phone Already Logged On To Extension If another analog phone or IP phone is already logged on to the same extension rebooting the IP 710 will not register the phone successfully The us
41. gement Menu go to the desired extension and set the appropriate function key to Call Record Go to the Extension Configuration screen General page In the Call Recording Options field select Record on Demand to Extension VM or Record on Demand to Central Location User presses the key to start recording presses the key again to stop recording There is no pause function When the call is recording the light is on Recorded conversations can then be played back through voice mail or accessed at a centralized location Conference button Initiates a conference and adds in other parties one at a time Single Call Waiting Multiple Call Waiting or Live Call Waiting must be enabled in AltiAdmin ACM Admin in order to conference incoming calls The user who initiates the conference call can select another conference member s call and drop it from the conference by disconnecting the call The feature is unavailable to all other conference members even when the conference initiator hangs up Workgroup Status Displays the workgroup status in the LCD From AltiAdmin ACM Admin go to AltiGen IP Phone Configuration on the Management Menu go to the desired extension select IP 710 tab select WG Status from programmable key drop down list and enter a workgroup number IP 710 Manual 36 Flash button Signals PBX that special instructions will follow Press the Flash button
42. ing hands free operation 15 programmable keys LCD display and headset port support The main components of the phone are illustrated in the figures below and described in the table that follows each figure 2 22 16 21 13 15 Figure 1 IP 710 Phone 1 LCD Screen Displays features such as time phone number caller ID call waiting line call status and call time IP 710 Manual 1 2 Message Blinks when a message is waiting or a call is coming Waiting in Indicator Light 3 Soft Keys 15 soft keys can be configured by the system 1 15 administrator in AltiAdmin ACM Admin as a Busy Lamp Field BLF key an AltiServ Feature Code key a Speed Dial key a Line Park key a Call Record key a Workgroup Status key or a Phone Setting key 4 Greeting Greeting access button 5 Activity Activity code access button 6 VoiceMail Voice mail access button 7 Intercom Incoming voice path through speaker indicated by the button s blinking light 8 Headset Hook switch for headset device 9 Conference Initiates a conference call indicated by the button s blinking light 10 Hold Places a call on hold indicated by the button s blinking light 11 Mute Engages or disengages mute function 12 Speaker Enables speaker 13 Menu Displays the phone s menu 14 Navigation v buttons let you scroll through text on the LCD buttons screen gt button selects a menu item or setting 4 butto
43. keeper on the LAN Basic Mode The IP 710 operates in Basic mode if it fails to register with AltiWare during the startup mode When in Basic mode the IP phone s LCD display shows BASIC IDLE No AltiWare switching features are available in this operating mode However the phone user can enter a destination IP address followed by and make an outgoing call through the IP network to reach AltiWare or another IP 710 phone Also the IP phone can accept incoming calls originating from AltiWare or another IP 710 phone Normal Operation In normal operating mode the IP 710 should have been registered with the phone server and logged in as an extension The time and extension appear in the LCD screen and all phone features are enabled Note To make the IP 710 work in normal operating mode open the firewall port 10032 for the phone server Refer to the A ti Ware OE ACC System Installation amp Administration Manual or ACM System Administration Manual for information on other firewall ports for H 323 IP 710 Manual 8 CHAPTER 3 Installation This chapter describes local installation and remote installation of the IP 710 phone Important Notes for Plug and Play The plug and play feature enables the IP 710 phone to automatically discover the AltiServ IP address Touse the plug and play feature the user s IP phone must be on the LAN with AltiServ There can be only one AltiServ on the LAN Aninstance of AltiGen Gate
44. l to SYSTEM and press Enter scroll to Version Info and press Enter Resolving Errors Upon Rebooting If an error occurs during rebooting the LED light of the following soft keys will remain on to indicate an error status These errors represent hardware failures within the IP 710 phone Intercom LED light on memory check failed Headset LED light on network failed Conference LED light on DHCP failed Hold LED light on attached IP address failed If the phone successfully passes through these stages it has started up properly Otherwise refer to Troubleshooting on page 49 Configuring NAT NAT Network Address Translation is the translation of an IP address used within one network to a different IP address known within another network One network is designated as the inside network the other is the outside The IP 710 can be enabled to support H 323 behind NAT The IP 710 will be able to work behind a regular NAT router without any special implementation for H 323 For more detailed information regarding NAT configuration guidelines and implementation refer to the AltiWare OE ACC or ACM System Administration Manual Note If more than one IP 710 phone sits behind NAT a VPN tunnel is required to connect between the NAT router and the corporate router Enabling NAT By default NAT is not enabled If you connect the IP 710 behind a NAT router you must enable NAT IP 710 Manual 29 To enable NAT 1
45. llow instructions supplied with the product b Repair or attempted repair by anyone not authorized by AltiGen Communications c Any damage of the product due to shipment d Removal or installation of the product e Causes external to the product such as electric power fluctuations or failure f Use of supplies or parts not meeting AltiGen Communications specifications g Normal wear and tear h Any other cause which does not relate to a product defect 3 Shipping installation set up and removal service charges IP 710 Manual v How to Obtain Service End user customers should contact your Authorized AltiGen Dealer for service Authorized AltiGen Dealers must follow the steps below for service 1 Take or ship the product shipment prepaid to your AltiGen distributor or to AltiGen Communications Inc All materials being returned to AltiGen must have an associated RMA num ber RMA numbers are issued by AltiGen Customer Service and can be obtained by calling 1 888 ALTIGEN 258 4436 or submit an online RMA request via the AltiGen Partner Resource Center at http dealer altigen com AltiGen reserves the right to refuse return of any material that does not have an RMA number The RMA number should be clearly marked on the outside of the box in which the material is being returned For example Attn RMA st 123 AltiGen Communications Inc 4555 Cushing Pkwy Fremont CA 94538 Upon authorization of return AltiG
46. n returns to previous configuration menu or deletes the last digit input 15 Enter Confirms selections made in the LCD including settings IP 710 Manual 2 16 Release Releases a call exits from the menu releases phone from an active state 17 Redial Redials up to last 16 calls and up to 32 digits 18 SpeedDial Displays a list of Station Speed Dial entries configured through AltiView AltiAgent or AltiAdmin ACM Admin To make an outgoing call use the buttons to select a Speed Dial entry then press Enter 19 Call Log Displays the caller IDs of up to 99 incoming calls To dial use the buttons to select a call log entry then press Enter 20 Flash For system feature codes that need a flash to complete 21 Transfer Transfers a call 22 Volume Adjusts volume of ringer speaker handset and headset 23 Dial Pad Functions like a dial pad on a traditional telephone and is also used for inputting some settings that are accessed through the phone s menu Note Indicates a normal operating mode key feature which is available only after registering the IP 710 with the phone server and logged in as an extension IP 710 Manual 3 3 4 5 6 Figure 2 IP 710 Phone Bottom View 1 DC Port Connects to power outlet Power Cable Secures the power cable preventing it from Restraint accidentally being pulled out 3 DC PoE Switch Switches between DC power and Pow
47. nd user may encounter For IP 710 phone questions or problems not listed here contact AltiGen Technical Support Problem Symptom Solution Check to make sure the AltiWare IP address in the IP phone is set up correctly e Check the IP 710 phone s IP address network mask and default gateway AltiWare is unreachable e Check to make sure you can ping the IP 710 phone s address from AltiWare e Check to make sure the IP Phone Services is started in AltiWare e Check AltiWare IP address in AltiAdmin IP Phone Configuration menu Image update failed If setting Boot Download to Yes after the phone reboots and if the setting still says Yes the boot failed Check the IP 710 phone s IP address network default gateway settings Check the network connection Check the TFTP server IP address and make sure the TFTP server is running PING from the TFTP server to the IP 710 Check to make sure app 710 bin and dsp bin files exist in TFTP server directory IP 710 Manual 49 Troubleshooting IP phone registered then goes back to Basic mode Check network connectivity by pinging from AltiServ to the IP phone Check if IP Phone Service is running Check if there is a duplicate IP address by unplugging the Ethernet cable on the IP phone then pinging the IP 710 phone s IP address Check the extension s IP address in AltiAdmin to find out if another user is trying to log in using the
48. nged between computers in a network that uses the Internet Protocol URL Uniform Resource Locator the address that defines the route to a file on the web or any other Internet facility user s the person or persons accessing the features and functions of the AltiWare product V virtual extension an extension not associated with a physical port that allows for guest access to the AltiGen Voice Mail System features and telephone sharing environments Users of a virtual extension have to log in before accessing the system features assigned to it VoIP voice over Internet Protocol IP The technology used to transmit voice conversations over a data network using the Internet Protocol IP 710 Manual 45 W workgroup telephones arranged in groups within a particular organizational function for example marketing sales service etc Each workgroup is assigned a pilot number When the pilot number is dialed the system scans the list of extensions comprising the workgroup and connects the call to the first available idle extension number If no extensions are available the call is placed in that workgroup s queue workgroup pilot number an extension designated to a workgroup that is not associated with a physical port and may consist of up to 64 members When the pilot number is dialed the call is distributed to the workgroup members 46 IP 710 Manual Appendix A Specifications Network Protocols Call Cont
49. nual 55 User Reference User Reference Basic Phone Operation Indicates a normal operating mode phone feature which is available only after registering the IP 710 with the phone server and logging in as an extension FUNCTION KEY SEQUENCE Activity 1 Press the Activity button 2 Use the buttons to select the appropriate activity and press the Enter button Callers in the system are notified of the activity status when a call is not answered Auto Answer 1 Press the Menu button select PHONE SETTING then select AUTO ANSWER 2 Use the 4 buttons to enable disable Auto Answer mode and press Enter 3 Select AUTO ANS RING from the menu 4 Setthe number of seconds to ring before auto answer 1 20 and press Enter 5 Select AUTO ANS DEV from the menu then select from speaker or headset as the Auto Answer device and press Enter Call Log 1 With the phone onhook press the Call Log button 2 Use the buttons to scroll to the number you want 3 Press the Enter button to dial the number The Call Log stores up to 99 incoming numbers 56 IP 710 Manual Appendix A Conference To initiate a conference during a call 1 Press the Conference button this automatically selects a new line and places the other party on hold 2 Enter the target telephone number 3 When the call connects press the Conference button again OR the button to cancel the conferen
50. o pick up a parked call is to use 51 line number if Line Park is not assigned to a soft key The Parked Call Line key s light will be lit and turns off when the parked call is picked up the caller hangs up or the call is routed to IVR Auto Attendant Mute button While on a call mutes conversation Feature does not require special configuration to work Program Soft Keys Lets users associate a soft key with a speed dial number or feature code directly from the IP phone In AltiAdmin go to AltiGen IP Phone Configuration on the Management Menu go to the desired extension and set the appropriate function key to Phone Setting The user will be able to configure this key from the IP phone menu under PHONE SETTINGS PROGRAM KEYS Redial button Redials a selected number from the last16 numbers dialed Feature does not require special configuration to work Redials up to 32 digits Release button Releases a call from the connected state Deletes characters entered on the LCD While onhook releases phone from an active state Feature does not require special configuration to work IP 710 Manual 38 Ring Tones Select from one of 14 ring Phone s menu path PHONE tones SETTING RING TONES and select from 0 13 Soft Keys Key performs a specified In AltiAdmin go to AltiGen IP 1 15 function Busy Lamp Phone Configuration on the Field AltiServ Fe
51. ograms located at a network gateway server that protects the resources of a network from users of other networks FLASH a sudden brief signal Activated by pressing the Flash button or by a quick press and release of the receiver button switch hook FXS Foreign Exchange Subscriber An analog interface for direct connection of a telephone set to a digital multiplexer G Gateway allows H 323 terminals to communicate with terminals configured to other protocols by converting protocols A gateway is the point where a circuit switched call is encoded and repackaged into IP packets GMT Greenwich Mean Time Mean solar time of the meridian at Greenwich England used as the basis for standard time throughout the world H H 323 An International Telecommunications Union ITU T standard that describes packet based video audio and data conferencing http or HTTP Hypertext Transfer Protocol The Internet protocol used to manage communications between Web clients browsers and servers IMAPA Internet Message Access Protocol Version 4 IP 710 An AltiGen H 323 compliant business telephone that provides voice communication over an IP network IP Address a 32 binary digit number that identifies each sender or receiver of information that is sent in packets across the Internet ISP Internet Service Provider J jack the mate for a plug Used to connect two pieces of equipment together 42 IP 710 Manual K
52. oring Default Settings 0 00 0 0000 20 Rebooting the IP 710 Phone 0 0 0 0 ees 21 To Use IP 710 in Power over Ethernet Mode 21 To Remove the PoE Module 00 20 e eee eee 22 IP 710 Manual i Operation Notes ics go es peor eger oe eh Rd 22 CHAPTER 4 Phone Configuration eeeeeeeeeeennnn 23 Phone Settings coL ILCRA Ge tee Re E C E Y 23 System Settings iius 6 ney tva e Er ee e rede 24 Network Settings 1 lisse Rer Re 25 Registration i 26 esseserek RR eReRGHR HE RE ee RE 26 Enabling Disabling DHCP 00 0 0008 26 Configuring IP Settings 00 0 0 eee eee 26 Assigning a Local IP Address 0 000 ee eee eee 27 Assigning a TFTP Server esee eee eee 27 Updating Phone Firmware leleeeeeeeeeeeee ee 27 Resolving Errors Upon Rebooting 29 Configuring NAT 2 0 2 cee ee eee 29 Enabling NAT see esa Vika LES IPEA 29 Setting Ring Tones 0 0 eee eee eee 30 Distinctive Ringing Support 000 30 Workgroup Status Display 0 0 0 2 cee ee eee eee 31 Greeting Button obegr beech rebua b a EDWARDS 31 Activity Button ii ssilcil eR reb RE M e e aa 31 CHAPTER 5 Phone Functions ov oie RA RR eae eet RE 33 Supported Telephony Features 000 34 GIOSSaEy eo Rare itso sa oe ratios ge Re qu Yee e dre 41 Appendix A i2icsoy REN AONAQURG Ree
53. r when the IP phone is not in use If the IP 710 phone is in use during an update the call will be disconnected If the IP 710 phone is registered with AltiServ to update the phone firmware from AltiAdmin do the following 1 2 3 Launch IP Phone Configuration in AltiAdmin Main Menu Set the TFTP Server address Select Boot Download and Reset IP Phone check boxes then click Apply The IP 710 should reboot and download the image from the specified TFTP server To update the phone firmware directly from the IP 710 phone follow these steps 1 Press the Menu button 2 Use the w button to scroll to System then press the Enter button 3 Scroll to TFTP Server then press Enter 4 5 The IP 710 will download the firmware from the TFTP server on the Enter the TFTP server address using the key to input periods next reboot Reboot by unplugging and replugging the power cable OR by pressing 3 and the Enter button Once the IP phone is rebooted all LED lights come on for a brief time The LCD screen displays BOOTING on the first line On the second line of the LCD screen the following messages are displayed in succession CHECK MEMORY RAM checking state CHECK FW Firmware checking state INIT NETWORK LOADING FW LOADING NOW IP 710 Manual 28 Boot Done INITIALIZING 10 You may verify the new version of firmware Press the Menu button scrol
54. rol Protocols Audio Standards Keypad Features amp Handset LCD LED LAN Memory H 323 RTP RTCP TFTP TCP UDP DHCP DNS ARP ICMP Telnet H 323 Vocoder ITU G 711 PCM two low bit rate G 723 1 and G 729A G 729AB Acoustic Echo cancellation supporting high quality speakerphone 12 standard dialing keys 0 9 11 Feature keys Greeting Activity Voice Mail Redial Speed Dial Call Log Flash Transfer Intercom Conference Hold 15 Function keys can be set to Busy Lamp Field AltiServ feature code speed dial line park call recording workgroup status Adjustable Speaker Ring Handset Headset volume control 4 x 20 Character LCD Display Provide features such as time calling party name calling party number digits dialed extension number number of new voice mails DND FWD missed calls and system information Hold Mute Speaker Conference Headset Intercom Message waiting indicator 2 Standard 10 100 Base T RJ 45 Ports One for network to phone connection and one switch port for connection from phone to PC Flash ROM 4M stores boot ROM software imaging and configuration data DSP images DRAM 8M stores runtime program and data IP 710 Manual 47 Firewall Considerations Headset Headset RJ 10 port Headset 2mm plug receptacle Important Contact AltiGen for the most current list of certified headsets The pin outlet for headset support is Pin 1 Tx
55. rs itself automatically However if registration failed for some reason for example the server was not available registration can be started again from the IP 710 phone s menu 1 Press the Menu button 2 Scroll to REGISTER 3 Press the Enter button Enabling Disabling DHCP Dynamic Host Configuration Protocol DHCP automatically assigns IP addresses to devices when they are connected to the network The IP 710 enables DHCP by default If you do not use DHCP in your network you can disable DHCP before manually assigning an IP address to the IP 710 Note Procedures involving configuring IP settings cannot be completed when DHCP is enabled on the IP phone To enable disable DHCP follow these steps 1 Press the Menu button Press the w button to select NETWORK then press the Enter button Scroll to ENABLE DHCP then press Enter 2 3 4 Press a v to toggle to YES or NO and press Enter 5 Restart the phone to obtain IP confirmation information from the DHCP server Configuring IP Settings Use these guidelines when manually configuring the IP settings e Ensure the default gateway IP address in on the same subnet as the host IP address When inputting IP addresses into the IP 710 use the key to enter periods For example 209 120 12 8 would be input as 209 120 12 8 IP 710 Manual 26 Assigning a Local IP Address The IP address is the unique logical address identifying e
56. s the right side to increase the volume To adjust ringer volume 1 Leave the phone onhook 2 Press the Volume button a sample ring plays and the volume level appears in the LCD 3 Press the left side of the Volume button to decrease the volume press the right side to increase the volume Feature Codes Kaos a Gabler S Godin avete meteo ts Restore default settings when user is in the Configuration Menu up M MEER Reboot AltiServ Feature Codes THESDWds i rS te Log in to voice mail at your own station THHE lt ext gt lt pwd gt 0 000 Log in to voice mail at another station AltiGen Voice Mail System Quick Features PENA os shee AAs in te Sm Re Greeting Menu HOB Iweldedj eu I ae Be Password Menu Making Calls ES DAI D ROMS DRE Yale MR Dial By Name 35 se rrr a a ean Virtual Log In Station Privilege Override POD apts Code Le eite chismes tou Dial Last Caller l Feature must be enabled by system administrator 60 IP 710 Manual Appendix A YT sa castas tte MAS Station Speed Dial 3888 itenim teer te hv System Speed Dial POD ss o erase aicut sd risu Last Number Redial 93 ext sss Intercom Call Answering Calls 29 ext lv Reese ee REX Individual Call Pickup a specific station HOO rcc enne ee een Leere System Call Pickup any station ringing Flash button 431 lusu Personal Call Park UAE DI TP Personal Call Park Pickup Flash button 41 0 0 System Call Park 34
57. sage Waitinglight 2 Mute button 38 N NAT address setting 25 assigning 29 configuring 29 enabling disabling 25 H 323 router 17 navigation buttons 2 network mask setting 25 protocols 47 requirements 7 settings configuring from phone 25 normal operating mode 8 O operating mode Basic 8 normal 8 P password setting extension 23 periods inputting in LCD 26 phone operation 56 phone setting soft key 15 phone startup verifying 19 plug and play 8 setup after starting phone 20 PoE module 5 installing 21 removing 22 port handset 5 headset 5 power over Ethernet module 5 using 21 power IP 710 phone 48 R rebooting 21 rebooting errors 29 Redial button 38 registering IP phone 26 Release button 3 38 remote installation 17 restoring default settings 20 ring tones setting 30 39 S service getting vi settings restoring default 20 setup IP 710 9 soft keys configuring 14 Speaker button 39 specifications 47 speed dial administrator configuration user configuration 15 SpeedDial button 3 39 startup errors 19 verifying phone 19 system requirements 7 system settings configuring from phone 24 TFTP server assigning 12 27 setting IP address 24 time display 12 time offset setting 24 Transfer button 39 troubleshooting 49 U updating phone firmware 27 Index user reference 56 V verifying phone startup process 19 version information 25 Voice Mail button 39 W w
58. same extension number Use 27 then Enter to log in again and see if the problem persists No IP Address Check if DHCP is enabled If YES check network connection If NO verify your DHCP server is correctly configured Check if IP 710 phone s IP address is configured One way connection Make sure firewall setting has all the TCP UDP ports required by AltiWare opened If NAT is used make sure NAT is enabled and NAT address is set up correctly Phone does not show anything on LCD display Check the power source to be sure the IP 710 phone is receiving power Poor voice quality Make sure a switch is used rather than a hub in the corporate LAN G 711 provides better voice quality If VoIP is set up over WAN set priority queuing on the WAN router Make sure WAN QoS is okay by pinging a few hundred packets from remote site and observe packet loss and network latency Adjust jitter buffer to accommodate network latency 50 IP710 Manual Appendix A Register failed e Check to make sure the extension number and extension password are set up properly and that the IP extension is enabled e Check to make sure the IP Phone Service is started in AltiWare e If IP phone is associated with a physical phone with the same extension number use 27 to activate the IP phone to normal operating mode IP 710 Manual 51 LCD Messages LCD Messages Normal Operating Mode
59. tatus Type General iP 600 iP 710 106 ACTIVE 600 General Into Time Display 107 INACTIVE i 108 INACTIVE Version IP710 0609 0108 1346 Offset 1 00 M 109 INACTIVE 110 INACTIVE Alliserv 10 10 1 220 Eormat 03 00PM 12H zl Enable Configure Password Default Trunk Access Code sz H323 FIP Jitter Bufferms 0 Server 10 10 0 217 F EnableNAT 10 310 1 1 I BesetlP Phone Boot Download r Debug FE I Dump Debug Trace Password Trace Levet Apply To Copy From Cancel Apply Help The left side of the IP Phone Configuration window displays all the IP phones that have been set up in the system The following table describes the parameters on the General tab Parameter Description General Lets you specify the IP address of the AltiServ system Info the IP 710 phone is connected to The version of software associated with AltiServ is automatically displayed in the Version field To allow the extension user to have password protected configuration functionality from the phone itself check the Enable Configure Password check box and assign a numerical password When the extension user attempts to configure features the user will need to enter the assigned password to proceed H 323 Lets you set the Jitter Buffer the delay used to buffer voice packets received from the IP network in milliseconds The Jitter Buffer should be adjusted according to the WAN bandwidth allocated to data traffic
60. te LAN An Ethernet switch with QoS support is preferred DHCP Server to get an IP address dynamically when necessary e TFTP Server to update the IP phone firmware when necessary e GateKeeper for plug and play feature AltiAdmin ACM Admin Configuration Requirements The IP 710 requires an IP extension to be enabled in AltiAdmin to handle call processing Refer to the Setting Up IP Extensions chapter in the AltiWare OE ACC System Installation amp Administration Manual or ACM System Administration Manual for detailed instructions on how to set up an IP extension to manage the IP phone The IP phone settings must be pre configured in AltiAdmin ACM Admin before setting up configuration for the IP 710 IP 710 Manual 7 AltiGen IP Phone Service AltiGen IP Phone Service is installed together with AltiWare and connects to Alt Ware through enhanced AltiLink protocol on behalf of IP 710 phones This service must be running for the IP 710 to operate If IP Phone Service stops while the IP 710 is on a call the call will be disconnected Plug and Play Feature The IP 710 supports a plug and play feature when running AltiWare When the phone is first booted up this feature enables the phone to automatically discover the AltiServ IP address instead of having to program the phone manually Refer to step 7 on page 16 for requirements and setup Note The plug and play feature requires AltiGateKeeper Discovery and a single gate
61. the gt button or Enter button to select a menu item or setting e Use the button to return to the previous menu IP 710 Manual 57 User Reference Greeting Press the Greeting button to quickly access voice mail greetings Handset To switch between handset headset and speaker the user can Headset go offhook press the Speaker button or press the Headset Speaker button Hold During a call 1 Press the Hold button to put the current call on hold and make a new call To retrieve a single call on hold 1 Press the Hold button To retrieve multiple calls on hold 1 Use to select a hold call to be retrieved 2 Press the Enter button OR 1 Press the Hold button to retrieve the last hold call Intercom Incoming Intercom Incoming voice path is heard through the speaker indicated by the button s blinking indicator light Outgoing Intercom 1 Press the Intercom button then the extension number Line Park During a call 1 Press 51 and then enter the 2 digit Line Park line OR press the Line Park key if the administrator has configured one The Line Park key s light will be lit and turns off when the parked call is picked up the caller hangs Up or the call is routed to voice mail Mute While on a call with speaker handset or headset on 1 Press the Mute button 2 To disengage mute press the Mute button again Program Soft Key 1 Press the Menu button 2 Select PHONE SET
62. tivity tab To select an activity code from the IP 710 phone 1 Press the Activity button 2 Press w a to scroll through the codes 3 Press Enter to select a code IP 710 Manual 32 CHAPTER 5 Phone Functions The IP 710 provides a broad range of call handling and dialing features directly on the phone and through the AltiWare system The table in Supported Telephony Features on page 34 lists the supported features a brief description of each and configuration and use notes where applicable The LCD Screen In normal operating mode the phone s LCD screen displays the time and the extension number on the first line 12 00 PM x555 DND MISSED xx 3VM If an activity code has been set on the phone that code is displayed in place of the extension number Examples of activity codes are MEETING AWAY TRAVEL Other messages you may see DND or FWD The extension has Do Not Disturb on or is set to forward all calls MISSED xx Number of calls missed VM Indicates the number of new voice messages Workgroup Status Display When the administrator has configured a soft key to display workgroup status when pressed the workgroup status display is in the following format WG 200 CIQ 05 LQT 05 LOGIN gt TH 02 SL 060 WG Workgroup number CIQ Number of calls currently in the queue IP 710 Manual 33 LQT Longest queue time of current queued calls LOGIN LOGIN LOGOUT indicates th
63. u can see or that are on your subnet The daisy chaining of IP 710 phones is not supported While the phone s menu is being used incoming calls will be directed to the extension s busy call handling setting IP 710 Manual 22 CHAPTER 4 Phone Configuration Phone system and network settings can be configured through the IP phone s menu The phone can also be registered through this menu if necessary To get to the menu press the Menu button e v buttons scroll the menus and settings in the LCD screen e gt button selects a menu item or a setting The Enter button also selects a menu item or a setting e 4 button returns to the previous menu Press the Release button to exit the menu The following tables describe each setting and the corresponding menu path Important The configuration in Alti amp dmin will override the IP 710 phone s local configuration after the IP phone is registered If the IP phone s local configuration is changed while in Basic mode these changes will be overwritten by AltiAdmin settings Also after the IP phone is successfully registered with AltiServ the IP phone will overwrite the AltiWare IP address and network related settings on the server Note Several of these settings can be configured through AltiAdmin by the system administrator Phone Settings Setting Menu Path Description Extension Phone Setting gt Sets the IP phone s extension Number Ext Number number

Administration Manual - Harmon Voice Solutions IP Telephony

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