Quick Reference Guide Avaya IP Office 1608 IP Voicemail Pro Help
Contents
1. Navigation Arrows Message Avaya Menu Contacts Call Log Redial Message Waiting Indicator Illuminates when there is a voicemail waiting or flashes when receiving an incoming call Display Identifies number of missed calls date time application specific information and softkey labels Softkeys Used to navigate to or initiate administered features such as Speed Dial as well as control actions with the features OK Shortcut key to initiate an action Phone Exit Press to view and manage calls Call Line Appearances or Feature Buttons Call appearance button allows you to make a call answer a Call or resume a call that is on hold Hold Press to place the active call on hold Conference Press to add another call to an existing call Transfer Press to transfer a call to another number Drop Press to drop the active call or the last party added to a conference call Message Waiting Indicator Display Softkeys OK Phone Exit Call Line Appearance or Feature Buttons Hold Conference Transfer Drop Headset Volume Mute Speaker Headset Press to activate the headset if it is connected Volume Adjusts speaker handset headset or ringer volume Mute Press to mute a call in progress Speaker Activates the speakerphone Redial Press to redial the last number dialed Call Log Press to view alist of all answered unanswered and outgoing calls Contacts Pres2. Enter greeting number 1 9 LISTENING TO MESSAGES Press 2 atthe Activity Menu Message summary header will play 0 to listen to a message During or after listening to a message Press to save this message and skip to the next header D to delete this message will skip to the next header 1 1 to reply to the sender by voicemail 1 2 to forward message to another mailbox PLAY BACK CONTROLS While listening to your messages Press 3 to pause then 3 again to resume 4 to make louder to back up in 4 second increments to advance in 4 second increments to make softer to make slower to make faster to replay ANSWER A CALL When a call arrives at your telephone you hear a ringing tone and the associated call appearance flashes slow flashing green lamp To answer an incoming call Perform one of the following steps e If you are not active on another call answer the call with your handset headset or speakerphone If you are active on a call press the alerting call appearance button slow flashing green lamp puts the existing call on hold and answers the alerting call MAKE A CALL Dial the internal extension number or 9 followed by the external number To have the telephone make a call automatically Perform one of the following steps e Press Redial button and select from the list of numbers e Press the Call Log button and start a call to a specific entry e Access your Contacts and start a call toa
3. specific entry HOLD To place a call on hold While connected to the call press Hold To return to the held call Press the call appearance button of the held call fast flashing green lamp REDIAL Pressing the Redial button enable you to select from a list of numbers that have been previously dialed TRANSFER The Transfer feature allows you to transfer a call from your telephone to another extension or outside number if you are administered to do so To transfer the current call to another extension 1 While on a call press Transfer button 2 When you hear dial tone dial the number to which the call is to be transferred Perform one of the following steps e To transfer the call without announcing it press the Transfer button again and hang up The transfer is complete e To announce the call before transferring it wait for the called party to answer See Step 4 When the called party answers announce the call If the line is busy or if there is no answer press Drop button Return to the held call by pressing the associated call appearance button Press the Transfer button again and hang up to complete the transfer CONFERENCE You can have up to 64 total parties on conference calls within your organization To add another party to a call 1 While active on a call press Conference to put the active party on hold When you hear dial tone dial the number of the party you want to add to the cal
4. TURB N Press the DND feature button to send all calls to voicemail To Activate Press the DND feature button A fast busy tone will be heard if you lift the handset You are still able to make outbound calls To Deactivate Press the DND feature button CONTACTS Speed Dials The 1600 series telephones allow you to store up to 100 names and telephone numbers as speed dials These can be searched for alphabetically Adding a new contact Press Contacts Press Navigation arrow right to Personal Press New Enter the name using the dial pad utilize the same convention as when entering in a name on your cell phone Press OK Enter the telephone number exactly as you would dial it out remember to insert a 9 for an outside number Press Save Editing a contact Press Contacts Select the Personal Directory entry wish to edit Press Details Press Edit Use the dial pad and softkeys to make changes to the contact information Press Save Deleting a contact Press Contacts Select the Personal Directory entry you wish to delete Press Details Press Delete Press Delete again to confirm deletion CALL LOG Illuminated button missed calls The 1608 telephone maintain a log of the last 45 calls that have come into or gone out from your extension Call log button illuminates when you have a missed call The number of missed calls is displayed in the top left corner of your screen The Call Log is set to record mi
5. l Wait for an answer To add the party to the call press the Conference button again If the called party does not answer or does not wish to join the conference press Drop button Return to the held call by pressing the appropriate call appearance button fast flashing green button Repeat Steps 1 through 4 for additional conference connections Note Pressing the Conference button will merge any parties that you have active or on hold at your extension into a conference call You can view the parties on a conference call by pressing the Details softkey Then use the up and down navigation arrows to scroll through the parties Use the Drop softkey to selectively remove the displayed party from the conference call CALL FORWARD D This feature forwards all your incoming calls to another phone to be answered by a co worker when you re out of the office or to be answered by you at times when you re at another location To Activate Press the CFrwd feature button and dial the extension number where the calls are to be forwarded to Then press Done If the extension has been forwarded before and you wish to change the destination use the left navigation arrow to erase the destination enter the new destination the press Done A fast busy tone will be heard if you lift the handset when Call Forward is activated You are still able to make outbound calls To Deactivate Press the CFrwd feature button DO NOT DIS
6. s to view the entries in your contact list Avaya Menu Provides options that allows you to perform tasks such as customize telephone settings configure call logging select display language etc Message Press to connect to the voicemail system Illuminates when there is a voicemail waiting Navigation Arrows Use the up and down arrows to scroll through lists Press the right and left arrows al cerium networks LEADING UNIFIED COMMUNICATIONS Quick Reference Guide Avaya IP Office 1608 IP Voicemail Pro Intuity Prompting Help Desk Number 680 7070 Cerium Networks 2011 This document may not be reproduced or copied without the express written consent of Cerium Networks Voicemail Pro Intuity Quick Tips LOGIN Temporary Password 253 From INSIDE the office Press Voice Mail Messages button Enter your Extension number followed by Enter your Password followed by From OUTSIDE the office Dial the system access number 680 7599 Or Dial your own DID When your voicemail box answers dial 7 Enter your Extension number followed by Enter your Password followed by ACTIVITY MENU Press 1 to record and send messages 2 to retrieve your messages 3 to create your personal greeting The following are hidden prompts 5 to change password re record name 7 to scan messages quickly RECORD GREETINGS Press 3 atthe Activity Menu then Press 1 to record or 0 to listen to a greeting
7. ssed incoming answered and outgoing calls Press the Call Log button Scroll to the left or right to view a separate list of all missed answered or outgoing calls Scroll up or down to select the person or number you want to call Press the OK button or the Call softkey to make a call to the designated number To add an entry from the call log to your contacts 1 Press the Call Log button 2 Scroll to the number that you want to add to your contact list 3 Press the Details softkey 4 Press the Contact softkey 5 To edit the name or number scroll up or down and edit as appropriate 6 Press the Save softkey or the OK button AVAYA MENU This allows you to set your personal preferences for Screen and Sound options and Call Settings You must select Save to make any changes permanent
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