PARTNER ACS R5.0 Remote Administration R5.0
Contents
1. Select Operator Assisted and click Next Ei From a phone connected to the same line as the PC s modem dial the main number for the PARTNER system E When the operator answers if necessary ask for the Remote Administration Password H Ask to be transferred to extension 76 As soon as you hear the extension ring click OK El The extension will ring for about 10 seconds As soon as you hear the modem connect hang up the phone EA When prompted enter the Remote Administration Password and then click OK E When the connection is completed a dialog box appears Click OK Note If you are having difficulty completing an operator assisted connection the problem may be due to a rough hand off between the voice call and the modem With certain types of modems it may be necessary to connect a bridging adapter to your modem to facilitate the hand off process A bridging adapter is a plastic jack extension It plugs into a single jack and expands this outlet into a two jack outlet a Plug a bridging adapter into the line jack on your modem Connect both the outside line and the phone line into the bridging adapter Connecting to the PARTNER ACS System Q SECTION AUTOMATED ATTENDANT You connect to the Remote Access card by going through an active automated attendant such as a voice mail system that automatically answers and routes the call You can use this method after business hou2. 16 MB of RAM Windows compatible VGA monitor supporting at least 16 colors and 800 x 600 pixel screen resolution Windows compatible pointing device a mouse etc On Your PARTNER ACS System PARTNER ACS R5 R4 or R3 PARTNER Remote Access Card which functions as a modem and a backup restore card PARTNER display phone Installation 5 SECTION SECTION INSTALLING THE SOFTWARE The PARTNER Remote Administration software includes an installation program that copies the application onto your PC s hard drive You can obtain the PARTNER Remote Administration software from your PARTNER ACS dealer To install the software Ki Start Windows A Start Windows Explorer The Windows Explorer window appears E Locate the directory that contains the PARTNER Remote Administration software and then double click on setup exe The PARTNER ACS R5 0 Remote Administration Setup window appears fa Respond to a series of standard Windows installation prompts During the installation you can e Confirm or change the file directory where PARTNER Remote Administration will be installed e Choose to create shortcuts which will allow you to run the application by directly clicking on a title or icon in the Start menu and or the desktop The installation program copies files from the CD to the destination directory When the software is installed successfully you will see an Installat
3. For information about the location of special programming buttons on a PARTNER phone see the PARTNER system documentation Connecting to the PARTNER ACS System Retrieving a System Translation Before you can modify your system translation you must retrieve the current system translation from your PARTNER system This involves the following steps e Backing up the system information e Retrieving the system information to your PC e Disconnecting from the PARTNER system optional BACK UP THE SYSTEM INFORMATION After connecting to the system you must back up the system information before making any changes Mi On the Administration menu select Retrieve System Information A Click Remote Backup If you want to also retrieve this system information click Retrieve System Translations If you want to also retrieve maintenance information for the PARTNER system click Retrieve Maintenance Data A Click Next El If you selected Retrieve System Translations and or Retrieve Maintenance Data a dialog box will appear Select the file or enter a new name and then click Save You will repeat this step if you are retrieving both the current translation and the maintenance information When the retrieve is complete a dialog box will appear Click OK The system translation is copied to the Remote Access card on the PARTNER system System translation is the technical term for the programming information A backup
4. Where to Get More Information e PARTNER Remote Administration contains an integrated Help file that can provide you with detailed information on all of the program s features Press F1 for context sensitive help e For more information on PARTNER administration you can refer to the PARTNER ACS documentation e For additional technical support you can contact your local Authorized Dealer or you can call Avaya Technical Support at 1 800 628 2888 In the continental U S Avaya provides a toll free customer hotline 24 hours a day Consultation charges may apply
5. in PARTNER Remote Administration Release 4 0 on your PC PARTNER Remote Administration Release 5 0 supports the following features and capabilities e PARTNER ACS R5 PARTNER ACS R4 and PARTNER ACS R3 Support Release 5 0 provides the capability to program PARTNER ACS R5 systems PARTNER ACS R4 systems and PARTNER ACS R3 systems e 1600 DSL Module Administration Release 5 0 provides the capability to administer the DSL features of the 1600 DSL module For information on performing DSL specific administration of the 1600 DSL module refer to the PARTNER Advanced Communication System 1600 Module User s Guide or the online help e Enhanced Remote Diagnostics Release 5 0 provides the capability to e identify and display details about the new 012 ETR module in the board inventory view e identify PCMCIA cards installed in the ACS module and display details associated with each type of card in the board inventory view e identify and display details about the 362EC module in the board inventory view Q Installation UAEUEL a WHAT YOU NEED TO RUN PARTNER REMOTE ADMINISTRATION On Your PC OPERATING SYSTEM Microsoft Windows 2000 Server Windows 2000 Professional Windows 98 Windows NT 4 0 Server Workstation with Service Pack 4 or later or Windows 95 COMPUTER HARDWARE IBM compatible PC with a Pentium processor 100 MHz or faster 10 MB of free disk space An internal or external V 34 BIS modem 14 4 or faster
6. usually takes about fifteen seconds Retrieving a System Translation 19 SECTION SECTION RETRIEVE THE INFORMATION TO YOUR PC You make the changes to the translation on your PC not on the system itself Hl On the Administration menu select Retrieve System Information A Click Retrieve System Translations If you want to retrieve the current translations click Remote Backup If you want to also retrieve maintenance information for the PARTNER system click Retrieve Maintenance Data E Click Next I A dialog box will appear Select the file or enter a new name Click Save You will repeat this step if you are retrieving both the current translation and the maintenance information Retrieving the information takes about one minute Hi When the retrieve is complete a dialog box will appear Click OK DISCONNECT FROM THE PARTNER SYSTEM After you have retrieved the file you can disconnect and work offline You can remain connected if you don t expect your changes to take long to program E On the File menu select Disconnect from PARTNER System A message box appears Click OK 20 Retrieving a System Translation Making Changes to the System Translation When you first start PARTNER Remote Administration you will be prompted to specify whether you want to create a file for a PARTNER ACS R5 system a PARTNER ACS R4 system or a PARTNER ACS R3 system An untitled file will ap
7. AVAYA PARTNER ACS R5 0 Remote Administration R5 0 Getting Started 518 456 166 Issue 3 March 2002 Copyright 2002 Avaya Inc Document 518 456 166 All Rights Reserved Issue 3 Printed in USA March 2002 Notice Every effort has been made to ensure that the information in this Getting Started is complete and accurate at the time of printing Information however is subject to change Your Responsibility for Your System s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example persons other than your company s employees agents subcontractors or persons working on your company s behalf Note that there may be a risk of toll fraud associated with your telecommunications system and if toll fraud occurs it can result in substantial additional charges for your telecommunications services The System Manager is responsible for the security of your system such as programming and configuring your equipment to prevent unauthorized use The System Manager is also responsible for reading all installation instruction and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk Avaya Inc does not warrant that this product is immune from or will prevent unauthorized use of common carrier telecommunication services or facilities accessed thro
8. RTNER System EA Select Direct Dial and click Next Hi Enter the phone number for the Remote Access card and click OK When prompted enter the Remote Administration Password and then click OK A When the connection is completed a dialog box appears Click OK See the next page for detailed information on how to set up your PARTNER system to accommodate the Direct Dial Remote method 14 Connecting to the PARTNER ACS System Before you can directly call a PARTNER phone system from a remote location you must assign the outside line that you have dedicated to your PARTNER modem to a Hunt Group This will enable an outside call to bypass the receptionist and ring directly at the PARTNER modem Assign the outside line to a Hunt Group 1 From extension 10 or 11 activate System Programming by pressing amoo MMED CHL 900 2 At the GROUP prompt enter a group number 1 6 We recommend the number 6 3 At the Line prompt enter the line number that you will be dedicating to use for remote access Now you must program the Hunt Group to ring at the modem 4 Pres Q 0980 5 At the GROUP prompt enter the number you entered in Step 2 A display similar to the following appears HUNT GROUP EXTENSION 6 Enter This is the pre established extension number for your PARTNER modem 7 Press R O Q to exit programming Now you must change the ringing options so this dedicated line does not ring at all your phone extens
9. System A Select Direct Dial and click Next Hi Enter the intercom number for the Remote Access card extension 76 and click OK El When prompted enter the Remote Administration Password and then click OK H When the connection is completed a dialog box appears Click OK In order to connect locally to the modem on the Remote Access card you must establish it as an intercom extension 1 Plug the line from your PC modem into a spare extension port on your PARTNER ACS system You must now program your PARTNER system to enable your PC to place an intercom call 2 From extension 10 or 11 activate System Programming by pressing GIDOO GXILXID 3 At the Extension prompt enter the extension number that you connected to in Step 1 4 Press QQ 5 Press the right GET button The display will read Automatic Line Selection 6 Press to exit Automatic Line Selection 7 Enter Q to exit programming For information about the location of special programming buttons on a PARTNER phone see the PARTNER system documentation Connecting to the PARTNER ACS System SECTION DIRECT DIAL REMOTE You dial an outside line that is assigned to the PARTNER Remote Access card Use this method only if the system does not have an active voice messaging system If the system does have its voice messaging activated use the Automated Attendant method HI On the File menu select Connect to PA
10. ability to retrieve diagnostic information from your PARTNER ACS system allowing you to e View the type of modules installed on the PARTNER system e Retrieve reports on system events such as errors and reboots e Identify the current version of your software e Identify the PCMCIA cards installed in the PARTNER ACS module All these features are accessed through a graphical interface that is easy to learn and use And though the name says Remote you can also use it to manage a PARTNER system locally You can even choose to work offline and activate your changes when its convenient Please note these important points m PARTNER Remote Administration only works with PARTNER ACS Release 3 0 and later m If you have a version of PARTNER ACS Remote Administration on your PC you must uninstall it before installing this software m If you have PassageWay Administration for PARTNER software on your PC you must uninstall it before installing this software PARTNER Remote Administration replaces the old software m To help ensure the security of the PARTNER system you cannot create or change the remote administration password with this software This must be done on the system itself See page 18 for instructions on how to do this What is PARTNER ACS Remote Administration NEW FEATURES IN THIS RELEASE In addition to supporting all system programming and remote administration features already available
11. ace Save the changes by saving the file with a unique name Use this translation as a template for other systems with similar requirements Send and restore the translation to the PARTNER system s Making Changes to the System Translation To print a translation to a text file You can print the translations to a text file that you can view and print with any word processing software By default the text file is saved in the Administration subdirectory Hi Open the file you want to print A On the File menu select Print to File E Enter the name for the text file you want to create and then click Save El Select the system translation information you want to print to the text file B Click OK Troubleshooting translation problems If you re having problems with a PARTNER system you can use Remote Administration to replace a problematic translation with a known working translation Hl Select a known working translation a file previously saved on your PC B Send it back to the PARTNER system El Restore that translation on the system You can also use PARTNER Remote Administration to review system problems See Remote Diagnostics on page 28 Making Changes to the System Translation Activating Your Changes After you have made changes to a translation and saved the file you can send the changes to the PARTNER system and activate them PARTNER Remote Administration re
12. ecord of system errors If you did not select View Maintenance Data After Retrieval select Remote Diagnostics from the Tools menu to launch the Remote Diagnostics program Open the diagnostics file you want to view E PARTNER Remote Diagnostics RDIAG aap1 cid E Bie Window Help 218 x sjan di Present Release Version PARTNER ACS Release 4 1 E 12034 File Time 01 08 2002 01 43 49 PM Sample Time 11 07 2001 0253 59 PM Note You can print a report of your system inventory system events and system errors by clicking the printer icon on the toolbar B Remote Diagnostics DSL Module Administration With PARTNER Remote Administration you can administer the DSL features of the 1600 DSL module To administer the DSL module fl Connect to the PARTNER system A On the Administration menu select DSL Administration The PARTNER DSL Administration window appears SECTION El Press any key The Enter Login ID prompt appears Enter your login for example Supervisor and press the ENTER key The Enter Password prompt appears HB Enter your password if necessary and press the ENTER key The Main Menu appears You can now administer the DSL module For information on administering the 1600 DSL module refer to the PARTNER Advanced Communication System 1600 Module User s Guide or the online help Where to Get More Information 29
13. emote Administration Tasks 8 Additional Capabilities 9 El Connecting to the PARTNER ACS System 10 Overview 10 Operator Assisted 11 Automated Attendant 12 Direct Dial Local 13 Direct Dial Remote 14 Solving Connection Problems 16 4 Retrieving a System Translation 19 Back up the System Information 19 Retrieve the Information to Your PC 20 Disconnect from the PARTNER System 20 H Making Changes to the System Translation 21 Exploring the Workspace 21 Working with Translations 23 G Activating Your Changes 26 Administering Date and Time 27 g Remote Diagnostics 28 9 DSL Module Administration 29 Where to Get More Information 30 About this Guide This guide is your key to PARTNER ACS R5 0 Remote Administration Use this guide to learn e What the program can do e How to install the software e How to connect to a PARTNER system e The basics of the administration process e What you can do with Remote Diagnostics e Where to find additional information 2 About this Guide What is PARTNER ACS Remote Administration PARTNER ACS Remote Administration gives you the ability to manage a PARTNER ACS R5 R4 or R3 system from your PC Among the many features it contains are ones that let you e Program the system for example assign outside lines e Program extensions for example program an autodial button on any extension e Back up and restore these and many other settings And PARTNER Remote Administration gives you the
14. fers to the activation process as a restore Send your changes to the system fl Be sure you are connected to the PARTNER system SECTION e On the File menu select Connect to PARTNER System B On the Administration menu select Send System Information Ei Select the file you want to send and click Open Sending the information takes about one minute Restore the changes Hl On the Administration menu select Restore System Translations A message box appears Activating the changes takes about fifteen seconds A Click OK After the Restore process is complete you will automatically be disconnected from the PARTNER system A message box appears E Click OK When you restore the translation the PARTNER system will be out of service for several seconds Any calls in progress will be terminated You may want to restore a translation after business hours 26 Activating Your Changes Administering Date and Time With PARTNER Remote Administration you can change the date and time setting on your PARTNER system To ensure that you do not inadvertently change these settings this change can only be made while you are connected to the system The new date and time will be activated immediately It does not require you to restore information to the system PARTNER System Date and Time x Date Time Day S SECTION i Hour ji C AM Month 4 G PM Minu
15. in the next bullet item If the modem call is not completed successfully then the problem could lie with the modem itself See 2 below You can test your modem by using the Windows Phone Dialer Start Windows Phone Dialer and make a call to any telephone number Refer to Windows Help to make a call with Phone Dialer The computer will try to dial that number If the computer can access a dial tone and dial the number you know that your modem is working properly See 3 on the next page A Check your modem configuration in your Windows system Click on the My Computer icon on your desktop select Control Panel and then double click on the Modems icon Windows NT 98 and 95 or the Phone and Modems Options icon Windows 2000 Access the modem information for your system Refer to Windows Help to access the modem information Verify that the modem information displayed corresponds to the modem you are using 16 Connecting to the PARTNER ACS System If the modem information is incorrect you will need to reinstall your modem e Remove the modem with the incorrect information Under the Control Panel select Add New Hardware and follow the prompts You should also refer to the Installation Instructions that accompanied your modem If the modem information is correct make sure that the port listed is the port your modem is actually connected to SECTION jo Check your connection rate If your connection t
16. ion Completed message Hi Click on the Next button The Readme Notepad window appears After reading the Readme file select Exit from the File menu in the Notepad window Q Installation SOLVING INSTALLATION ERRORS If you receive an error message during the installation process check whether Aversion of PARTNER ACS Remote Administration software is still installed on your PC If it is you must uninstall this program e Select Programs from the Start menu e Choose PARTNER ACS Remote Administration and select Uninstaller for Remote Administration You have at least 10 MB of hard disk space available If there is not e Free space on the designated hard drive by transferring files to another drive or deleting them from your disk or e Install PARTNER Remote Administration on another drive which has at least 10 MB of free space You are using Windows 2000 Server Professional Windows 98 Windows NT 4 0 Workstation Server or Windows 95 STARTING PARTNER REMOTE ADMINISTRATION PARTNER Remote Administration works like most other Windows programs To start the program either Click on the Start menu and select Programs PARTNER ACS R5 Remote Administration Remote Administration Note This is the default location If you choose to save your files to an alternate location during installation your path will be different Or if you created a desktop short cut double c
17. ion you have just retrieved The translation automatically appears in your workspace as a read only file when the retrieve is complete El Make your changes After you have completed your changes save the file with anew name E Send and restore the translation in the file with the new name to your PARTNER system to activate the changes Making Changes to the System Translation 23 SECTION To edit a translation you already saved On the File menu select Open Locate the file and click Open Edit the file Save the file Send and restore the translation to your PARTNER system to activate the changes After making changes to a translation be sure to save them To create a new translation If you are administering a new PARTNER system or several PARTNER systems you can create a translation to be used on any or all of them For example a travel agency might have programming needs similar to other travel agencies In such cases it could be helpful to create files that are templates for such businesses such as Travel xmq This template could be used as a starting point for other travel agencies saving you time and providing your customer with a tested and useful profile On the File menu select New Select the PARTNER system version and then click OK Verify the PARTNER system version you selected and then click OK Establish the profile by making changes to the untitled worksp
18. ions 8 From extension 10 or 11 activate Centralized Programming by pressing Gp o X0 System Program ystem Program entral Tel Program 9 Enter an extension number The green lights next to the line buttons show the current Line Ringing settings Immediate Ring steady light Delayed Ring slow flash No Ring quick flutter 10 Press the line button until the button light is set to No Ring quick flutter 11 Repeat Steps 9 and 10 for all extensions except 76 12 Press GET Q Q to exit programming For information about the location of special programming buttons on a PARTNER phone see the PARTNER system documentation Connecting to the PARTNER ACS System 15 SECTION B SECTION SOLVING CONNECTION PROBLEMS PARTNER Remote Administration automatically recognizes your modem identifying its configuration as well as the port it is connected to If you encounter problems using your modem or have trouble connecting E Check that the modem on your PC is working properly by dialing into another system such as an online service that you know you can connect with Follow the steps that you have used to successfully complete the connection in the past If the modem call is completed successfully i e you achieve access to the desired system then you have confirmed that the modem is working properly However you should also test your modem by using the Windows Phone Dialer as explained
19. lick on the Remote Administration icon on the desktop Installation Q An Overview of System Administration SECTION i BASIC REMOTE ADMINISTRATION TASKS Managing your phone system using PARTNER Remote Administration involves the following tasks e Starting the software page 7 e Connecting to the PARTNER system page 10 e Retrieving the system translation page 19 e Making changes to the information page 21 e Restoring that is activating the system translation on the system page 26 The file you retrieve from the PARTNER system is called the System Translation It contains the specific line extension button and other custom settings for the system You make changes to the translation and then send those changes back to the PARTNER system 8 An Overview of System Administration ADDITIONAL CAPABILITIES In addition to making changes to the system translation you can use PARTNER Remote Administration to e Create a new translation page 24 Administer the date and time page 27 e Run diagnostic reports page 28 e Administer the 1600 DSL module page 29 And while this Remote Administration software is quite powerful it does have a few limitations You will not be able to perform a Frigid Start or print a new header on a Call Reporting or SMDR report Of course these functions can be performed locally at your PARTNER system PARTNER Remote Administration has e
20. m e Automatic System Answer ASA e Direct Extension Dial DXD Administrative procedures for particular lines e Dial Mode e Hold Disconnect Time e Ring Pattern e Group Call Distribution e Line Coverage Extensions e Voice Mail System VMS Hunt Properties e Pool Information only available when the system is configured for Hybrid mode Assign lines to or remove lines from pools NOTE The Pools window is available only when the system is configured for Hybrid mode Settings for specific extensions Specify the type of group you want to assign to different extensions and or lines e General Parameters e Button Programming e Personal Speed Dial List e Restrictions e Group Memberships e Caller ID Information e Auxiliary Equipment e Copy Settings e Pickup Groups e Calling Groups e Hunt Groups e Night Service Group Set up the particular lists and assign to particular extensions e Allowed Lists e Disallowed Lists e Emergency Numbers e Speed Dial Numbers e Forced Account Codes WORKING WITH TRANSLATIONS Within the workspace environment you can e Edit a translation you have just retrieved e Edit a translation stored on your PC e Create a new or custom translation The changes you make to a file do not take effect on your PARTNER system until you send the information back to the PARTNER system and restore the translation To edit a translat
21. o the PARTNER system is operating at less than 9600 baud e Click on the My Computer icon on your desktop select Control Panel and then double click on the Modems icon Windows NT 98 and 95 or the Phone and Modems Options icon Windows 2000 e Make sure that the connection rate that appears in the Maximum Speed box is the highest rate that can be used by both your modem and the modem at the PARTNER system e For Windows NT 98 and 95 make sure the check box entitled Only Connect At this Speed is NOT checked e Try your call again Connecting to the PARTNER ACS System Q SECTION rhWN Creating a Remote Administration Password For security purposes the Remote Administration Password is different from the system Password The Remote Administration Password can only be created on the PARTNER system and must exist before you can connect Using a PARTNER display phone From extension 10 or 11 activate System Programming by pressing CED Press Press 6060 Enter a password up to 8 alphanumeric characters in length there is no default pass word Each character is established by entering two digits See the Character Code Table 5 3 on page 5 131 of the Programming and Use manual for additional details 5 To save the password press the Geum key The display shows Remote Password confirming that the password was saved Warning If you exit without pressing GI your new password will not be saved
22. pear on your PC s screen indicating the PARTNER ACS release that is R5 R4 or R3 This is the workspace where you will perform all your administration actions such as programming and editing existing translations as well as creating new translations SECTION jon EXPLORING THE WORKSPACE The workspace contains six major windows Within each window are additional sub sections where you make changes to specific functions New File PARTNER ACS Remote Administration _ Of x Eile View Administration Tools Help Lia ia BlA e e AVAYA n Lines PARTNER ACS R5 System H fE Extensions H fia System Groups E3 a Lists System Parameters Lines Pasi Extensions Groups Lists For Help press F1 Not Connected You do not need to be connected to the PARTNER system to change the system translations After you have retrieved system information to your PC you can disconnect from the PARTNER system and work off line If you do this you will then need to save your changes into another file and reconnect to restore them Making Changes to the System Translation 21 WINDOWS System Window Lines Window Pools Window Extensions Window System Groups Window Lists Window 22 Making Changes to the System Translation FUNCTION Global settings SECTIONS FEATURES e General Parameters e Central Office Parameters e Adjuncts Accessories you may use with the syste
23. rs or anytime the Automated Attendant is active To use the Automated Attendant method you must have previously established a Hunt Group for the PARTNER Remote Access card Hi On the File menu select Connect to PARTNER System A Select Automated Attendant and click Next Hi Enter the dial string and then click OK e phone number e seven commas e and the single digit Hunt Group number for the Remote Access Card E When prompted enter the Remote Administration Password and then click OK Hi When the connection is completed a dialog box appears Click OK To create a Hunt Group while at a PARTNER phone 1 From extension 10 or 11 activate System Programming by pressing GES Press the left button twice 2 3 EnterQ OOO 4 At the GROUP prompt enter a group number 1 6 We recommend the number 6 5 The following display appears HUNT GROUP 6 EXTENSION 6 Enter extension O This is the pre established extension number for your PARTNER modem 7 Exit programming mode by pressing GE O O m For more information about Hunt Groups refer to the PARTNER system documentation m For information about the location of special programming buttons on a PARTNER phone see the PARTNER system documentation 12 Connecting to the PARTNER ACS System DIRECT DIAL LOCAL You call from the same location as the PARTNER system and dial an internal extension HI On the File menu select Connect to PARTNER
24. te 42 Year 1999 a pa Betrieve Set Help To change the date and time Connect to the PARTNER system On the Administration menu select Date and Time You will see your PC s date and time settings displayed Click Retrieve The date and time of the PARTNER system will now be displayed Change the date or time as necessary Click Set The new date and time is sent to the PARTNER system Click Close Disconnect from the PARTNER system optional You can also retrieve the system date and time at any point For troubleshooting purposes you may need to check this information but you may not wish to make a change In this case follow Steps 1 through 3 and then go to Step 6 Administering Date and Time Remote Diagnostics You can retrieve important information about the PARTNER system After connecting Hl On the Administration menu select Retrieve System Information z o A Click Retrieve Maintenance Data If you want to view the retrieved _ maintenance data click View Maintenance Data After Retrieval ke U E Click Next lu u Enter a new filename and click Save to save the file The system retrieves the information If you selected View Maintenance Data After Retrieval the Remote Diagnostics program launches displaying e An inventory of the system components Holding the mouse over a module displays details associated with that module e A record of system events e A r
25. ugh or connected to it Avaya Inc will not be responsible for any charges that result from such unauthorized use For important information regarding your system and toll fraud see the PARTNER Customer Support Document Trademarks PARTNER is a registered trademark of Avaya Inc Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation Pentium is a registered trademark of Intel Corporation Ordering Information Call Avaya Publications Center Voice 1 800 457 1235 International Voice 317 322 6791 Fax 1 800 457 1764 International Fax 317 322 6699 Write Avaya Publications Center 2855 North Franklin Road Indianapolis IN 46219 1385 Order Document No 518 456 166 Issue 3 March 2002 Customer Support If you need assistance when programming or using your system contact your local Authorized Dealer or call the Avaya Customer Care Center at 1 800 628 2888 Consultation charges may apply Fraud Intervention If you suspect you are being victimized by toll fraud and you need technical support or assistance call the Avaya Customer Care Center at 1 800 628 2888 About this Guide 2 What is PARTNER ACS Remote Administration 3 New Features in this Release 4 1 Installation 5 What You Need To Run PARTNER Remote Administration 5 Installing the Software 6 Solving Installation Errors 7 Starting PARTNER Remote Administration 7 A An Overview of System Administration 8 Basic R
26. xtensive context sensitive help Press F1 to access the online help An Overview of System Administration 2 Connecting to the PARTNER ACS System SECTION a OVERVIEW Remote Administration Dial Up Options There are three methods of connecting to a PARTNER system F You can dial to a remote PARTNER system in any of the following ways Please enter your selection Automated Attendant C DirectDial lt 4 LT Win Modem x omes we Dial Up Modem Operator Assisted Use this method when the PARTNER system does not have an active Automated Attendant system or a dedicated line for the Remote Access card Automated Attendant Use this method when the PARTNER system has an Automated Attendant system turned on Direct Dial Use this method when you have established either of the following for the Remote Access card m An intercom extension Local Direct Dial m A dedicated outside line Remote Direct Dial Regardless of the method you use you will need a Remote Administration Password before you can connect For information on creating a Remote Administration Password see page 18 10 Connecting to the PARTNER ACS System OPERATOR ASSISTED You manually call the main number for the system The operator then transfers your call to the Remote Access card fl On the File menu select Connect to PARTNER System
Download Pdf Manuals
Related Search