1603 User Guide
Contents
1. This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sent to wgctechpubs avaya com 2008 Avaya Inc All rights reserved Avaya Unit 1 Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1707 376933 Web http www avaya com ipoffice knowledgebase 1603 Phone Page 20 IP Office 4 2 Issue 01b 09 September 20082. Conference is active Call is on soft hold when using Conference or Transfer feature ema Conference is on hold Scroll up or down for other options 1 3 About Paper Labels Next to each call line appearance button and feature button is a paper label The label identifies the call line appearance number or the feature that has been programmed on the button by your system administrator You can remove the labels if you want to change a label or write on a blank one Printed labels are also available for your telephone See your system administrator for more information 1603 Phone Page 10 IP Office 4 2 Issue 01b 09 September 2008 Chapter 2 Basic Telephone Operation 1603 Phone Page 11 IP Office 4 2 Issue 01b 09 September 2008 2 Basic Telephone Operation 2 1 Making a Call If you are not on a call simply dial the number you want to call 1 Lift the handset press Speaker or press an available line button 2 Dial the number you want to call 2 2 Redialling a Number Press Redial to call the last number dialed 2 3 Answering a Call When you receive an incoming call the incoming call is usually selected automatically However if you are already on a call or if you receive more than one incoming call at a time you may need to select the call you want to answer manually Answer an incoming call in the following ways e Ifyou are not on another call lift the handset or press the call line appearance
3. September 2008 1603 1 1 About LEDs Each call line appearance button and feature button has two LEDs one green and one red to indicate the status of the call line appearance or feature The status is identified by whether the LED is turned on off or blinking as described in the following tables Table 1 Call Line Appearance Button LEDs Steady green Call line appearance is active Slow blinking green Call line appearance is ringing Fast blinking green Call line appearance is on hold Very fast blinking green Conference or Transfer is pending Steady red Call line appearance is selected and will be used when you go off hook It remains steady red while you use the call line appearance Off Call line appearance is available Table 2 Feature Button LEDs Steady green Feature is active Blinking green Feature is pending request is being processed and not immediately available Off Feature is not active 1603 Phone Page 9 IP Office 4 2 Issue 01b 09 September 2008 1 2 About Icons Icons are provided in the phone display to indicate the state of a call and navigation choices The icons that appear in the phone display are described in the following table Table 3 Icons in the Telephone Display im oe oy 5E5ETRE KT Call forward or Send All Calls is active These features are available if they have been administered for your telephone Incoming call is ringing Call is active Call is on hold a
4. button click sounds on and off 1 Press the A button 2 Press to scroll to Sounds 3 Press to select Sounds 4 Press to select Next 5 Press or on the volume button to turn button click sounds on and off Turning error tones on or off 1 Press the A button 2 Press to scroll to Sounds 3 Press to select Sounds 4 Press to scroll to Error Tones 5 Press or on the volume button to turn error tones on or off Turning visual alerting on or off When the Visual Alerting option is turned on incoming calls cause the LED in the top right corner of the phone to flash You can turn Visual Alerting on or off Press the A button Press to continue Press to select Screen Press to scroll to Visual Alert MIES Press or on the volume button to turn visual alerting on or off Setting Automatic Gain Control Automatic Gain Control helps to maintain a constant audio level by automatically increasing or decreasing the gain depending upon the signal level For high level signals the gain is reduced and for low level signals the gain is increased Press the A button Press to scroll to Advanced Press to select Advanced Press to select AGCHandset or AGCSpeaker OT 7 Od I Press or on the volume button to turn automatic gain control on or off 1603 Phone Page 17 IP Office 4 2 Issue 01b 09 September 2008 Changing the language Press the A button Press to scroll to Adva
5. button whose green LED flashes for the incoming call or press Speaker to answer using the speakerphone e Ifyou are on another call press the call line appearance button whose green LED flashes for the incoming call e Ifthe Auto Hold feature is enabled by your system administrator you can answer another call without first putting an active call on hold If Auto Hold is not enabled you must put your active call on hold before answering the incoming call otherwise you will drop the active call when you answer the other one 1603 Phone Page 12 IP Office 4 2 Issue 01b 09 September 2008 Basic Telephone Operation Answering a Call 2 4 Muting a Call If a call is on mute and you switch between the handset headset or speakerphone the mute will be turned off When the Mute button light is on the call is muted 1 Press the Mute button during a call so that the other person cannot hear you 2 Press the Mute button again to unmute the call 2 5 Putting a Call on Hold 1 Press Hold to put your active call on hold The fast blinking green LED next to the call line appearance button indicates the call is on hold 2 To resume the call press the call line appearance button to resume the call 2 6 Transferring a Call 1 If the call you want to transfer is not your active call press the call line appearance button for the call you want to transfer 2 Press Transfer e The very fast blinking green LED next to the call line appea
6. the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use c
7. AVAYA IP Office 4 2 1603 Phone Issue 01b 09 September 2008 2008 AVAYA All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases Documentation Disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Link Disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this Documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within
8. an be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s web site at http support avaya com ThirdPartyLicense Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to securityalerts avaya com For additional support telephone numbers see the Avaya Support web site http www avaya com support Trademarks Avaya and the Avaya logo are registered trademarks of Avaya Inc in the United States of America and other jurisdictions Unless otherwise provided in this document marks identified by TM and SM are registered marks trademarks and service marks respectively of Avaya Inc All other trademarks are the property of their respective owners Documentation information For the most current versions of documen
9. eptember 2008 Basic Telephone Operation Conference Calls 2 8 Getting Your Messages A red light on the upper right hand corner of your telephone indicates when you have messages waiting Your messages are an administered function Contact your system administrator with any questions Logging into your voice mail 1 To log in to your voice mail follow the instructions provided by your system administrator 2 Once you are logged in follow the voice prompts from your voice mail system 2 9 Logging in to your Telephone Logging in and out maintains your personal options if you share a telephone with other users or if you want to use the same extension from another phone Logging out also prevents unauthorized use of your telephone during an absence Logging in to your telephone Log in from the initial screen that prompts you for your extension 1 Enter your extension 2 Press to select OK 3 Enter your password 4 Press to select OK Logging out of your telephone 1 Press the A button 2 Press to scroll to Log Out Note Log Out is not available if you are on a call 3 Press to select Log Out 4 Press again to confirm 1603 Phone Page 15 IP Office 4 2 Issue 01b 09 September 2008 2 10 The Avaya Menu You can use the Avaya Menu to adjust and customize phone settings select the display language view network settings and log out To access the Avaya Menu press the A button To exit the Avaya Menu pre
10. lect the display language view network information and log out Press Redial to dial the last number you dialed Press Hold to put the active call on hold Press Conference to add another party to an existing call Press Transfer to transfer a call to another number Press Drop to drop the active call While on a conference call press Drop to drop the last person added to the conference call Press or on the volume button while active on the handset or speaker to adjust the volume To adjust the volume of the ringer press or on the volume button while the handset and speaker are inactive Press Mute to mute a call in progress To take a call off mute press Mute again Press Speaker to use the speakerphone To take a call off speakerphone lift the handset There are 3 buttons that can be programmed by the system administrator as either call line appearance buttons or feature buttons Press a call line appearance button to make or answer a call or resume a call on hold Press a labeled feature button to enable or disable that feature Typically two buttons are administered as call line appearance buttons and one button is administered as a feature button The feature button provides access to an Avaya call management system feature that has been administered for your extension The green LED next to the feature button indicates if the feature is currently on or off If the light is on the feature is on Page 8 Issue 01b 09
11. nced Press to select Advanced Press to scroll to Language Press to select Language Press to scroll to the desired language Other languages may be available Contact your system administrator Press to save your selection BED cB Gor Ng Es Press 4 to confirm or 6 to cancel Viewing Network Information 1 Press the A button 2 Press to scroll to Network Info 3 Press to select Network Info 4 Press to scroll to Audio Info IP Info QoS Interfaces or Miscellaneous 5 Press to view information for the item you selected 1603 Phone Page 18 IP Office 4 2 Issue 01b 09 September 2008 1603 Phone Page 19 IP Office 4 2 Issue 01b 09 September 2008 Performance figures and data quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others Intellectual property related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners
12. rance button indicates the call is being transferred 3 Dial the telephone number e To transfer the call to a call that is on hold press the call line appearance button for the call that is on hold 4 Press Transfer again or hang up to complete the transfer 1603 Phone Page 13 IP Office 4 2 Issue 01b 09 September 2008 2 7 Conference Calls You can use conference calls to speak with up to three people in different locations on the same call Additional conferencing options may be available through Expanded Meet Me Conferencing Contact your system administrator for more information about this feature Making a conference call 1 While active on a call press Conference e Note The very fast blinking green LED next to the call line appearance button indicates the call is being conferenced 2 Dial the telephone number Press Conference to add the person to the existing call Putting a conference call on hold When you put a conference call on hold the other parties can still talk to each other 1 Press Hold during a conference call The blinking green LED next to the call line appearance button indicates the conference is on hold 2 To resume the call press the call line appearance button to resume the call Dropping a person from a conference call 1 While active on a conference call press Drop 2 Press to drop the person shown press to view the next person 1603 Phone Page 14 IP Office 4 2 Issue 01b 09 S
13. ss the A button twice The Avaya Menu has five sub menus e Screen Lets you adjust the display brightness and contrast and turn visual alerting on and off e Sounds Lets you select your ringing pattern turn button click sounds on and off and turn error tones on and off e Advanced Lets you select the display language set automatic gain control on the handset and speaker or initiate a manual backup restore if you have a backup restore file server See your system administrator for more information e Network Information Shows a summary of network related parameters for your phone such as IP parameters and Quality of Service e Log Out Lets you log out of your telephone to prevent unauthorized use during your absence Note The sub menus that appear depend on how your extension was administered Some sub menus may not be available Adjusting the brightness or contrast of the display 1 2 3 4 5 Press the A button Press to continue Press to select Screen Press to scroll to Bright or Contrast Press or on the volume button to adjust the brightness or contrast Changing the ring pattern 1 Press the A button 2 Press to scroll to Sounds 3 Press to select Sounds 4 Press or on the volume button to select a ring type You hear each ring type when you select them 1603 Phone Page 16 IP Office 4 2 Issue 01b 09 September 2008 Basic Telephone Operation The Avaya Menu Turning
14. tation go to the Avaya Support web site http www avaya com support or the IP Office Knowledge Base http marketingtools avaya com knowledgebase Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center The support telephone number is 1 800 628 2888 in the United States For additional support telephone numbers see the Avaya Web site http Avww avaya com support 1603 Phone Page 2 IP Office 4 2 Issue 01b 09 September 2008 Contents 1 1603 1 1 About LEDS cuca 9 1 2 ABOUL IEONS 2 ee address 10 1 3 About Paper Labels 2 222424244444BH4 Rennen 10 2 Basic Telephone Operation 2 1 Making a Callos 12 2 2 Redialling a Number ooooooccconoccccnoncncnoncnnnnnnconnnanannannnnns 12 2 3 Answering a Calliccoonodiniccinccnnnicinccnnccnnccanacccnnrnnarcannnnnnos 12 2 4 Muting a Gallarini ainera 13 2 5 Putting a Call on Hold ooooccnncccinccconicnocacacccinannanccnnnnonnos 13 2 6 Transferring a Call cooocincdinidinncninccnnnconncccoccnnarnnnrnnnnnnonnos 13 2 7 Conference CallS oooococincconnccnocicocccconncnnncnnncnnnrncnncnnnanonnos 14 2 8 Getting Your MessagES cooocccocccoccccocncinccnancnonancnncnnncnnnnos 15 2 9 Logging in to your Telephone 15 2 10 The Avaya Menu uunzeeseessnnnersnnnensnnnnnnnnnnn nennen ernennen 16 Index ae eon Aes ee Ae 0 1603 Phone IP Office 4 2 Contents Page 3 Issue 01b 09 September 2008 Chap
15. ter 1 1603 1603 Phone Page 5 IP Office 4 2 Issue 01b 09 September 2008 1603 1 1603 The 1603 IP telephone is a multi line IP telephone for use with Avaya IP Office The 1603 IP telephone puts convenient features and capabilities at your fingertips including a Conference Transfer Hold and Redial button and a menu of options and settings to customize your phone Not all features described in this user guide may be available on your telephone If you find that a feature is not available contact your system administrator Message Waiting Indicator Display Call Line Appearance or Feature Buttons Hold Conference Avaya Menu Transfer A Jl ima je la Drop mu iE Redial 90009 f GOOD OOO BKO i G Speaker Volume Mute Page 7 1603 Phone Issue 01b 09 September 2008 IP Office 4 2 MAI 0 Message Waiting Indicator Avaya Menu Redial Hold Conference Transfer Drop Volume Mute Speaker Feature Buttons and Call Line Appearance Buttons 1603 Phone IP Office 4 2 An illuminated red light in the upper right corner of your phone indicates you have voicemail messages waiting If Visual Alerting is enabled this light flashes when you receive an incoming call Press the A button to access the Avaya menu Press the A button twice to exit the Avaya menu The Avaya menu provides options that allow you to customize phone settings se
Download Pdf Manuals
Related Search