IP Office 2410/5410 Phone User Guide - Performance-Telecom-Inc
Contents
1. Ron If the function requires some data to be entered is shown at the bottom of the display Enter the data using the normal telephone keypad 5 The upper part of the display reverts to showing the functions currently assigned to each gt and Okey Use the and l keys to move between the pages of display keys Select the display key against which to program the new function by pressing that gt or Okey Caution Do not select the slot used for the Admin function Replacing this function will lock the phone for further programming until reset through the telephone system 8 Ifthe display slot is not already used the display shows BUTTON PROGRAMMED e Press EXIT to end programming e Press Cont to continue programming other functions 9 Ifthe display slot already has a programmed function the display shows FEATURE ON BUTTON Press the 4 or l keys until Repla Keep and Delet are shown along the right hand edge of the display e Press Repla to replace that existing function with the one just programmed The display then shows BUTTON PROGRAMMED as above e Press Keep Tito keep the existing function and forget the function just programmed e Press Delete Tito delete the existing function and forget the function just programmed 5410 2410 Phone User Guide Page 27 IP Office Issue 3d 22nd July 2005 2410user Changing Function Key Labels You can replace the default label shown for any function2. To change the volume use the wand a buttons The display shows the volume level There are eight volume levels 4 If the call is not answered you can clear the call by pressing Speaker or LY Drop or 5 When the call is answered either speak or pick up the handset and speak to the called party To automatically make a call Do any of the following Presse Redial and select from up to one of the last ten numbers that you dialed by pressing the associated a call appearance key The call is made automatically for you or e Access the Call Log and initiate a call to a specific entry See Making Calls from the Call Log or e Access the Speed Dial List in your personal directory and initiate a call to a specific entry See Dialing a Speed Dial Number e When the call is answered either speak or pick up the handset and speak to the called party 5410 2410 Phone User Guide Page 8 IP Office Issue 3d 22nd July 2005 Basic Call Handling Features Clearing a Call To clear an established call either 1 Replace the handset or 2 Press Y Drop You will hear dial tone unless you are in call center mode of working when you will then hear silence Headset Working When a headset is to be used on your phone it must be plugged in to the headset socket on the base of your phone To activate the headset and switch off the handset press 4 Headset The lamp beside the button is illuminated when headset working is activated
3. 22 Your Own Functions Programming 24 Your Own Functions 24 Your Speed Dial List 18 Page 36 Issue 3d 22nd July 2005 2410user Performance figures and data quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others Intellectual property related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sent to wgctechpubs avaya com 2005 Avaya Inc All rights reserved Avaya Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1707 376933 Web http www avaya com 5410 2410 Phone User Guide Page 38 IP Office Issue 3d 22nd July 2005
4. Pressing the key once enters a period or twice a To enter more than one or period press l to move the cursor right and then enter the character Pressing the key once enters a dash or twice a To enter more than one or dash press to move the cursor right and then enter the character When the name is set as required select Number Enter the number required using the dialing keypad For external numbers remember to enter any external dialing prefix required 9 say To enter a hyphen press lt gt Hyphen This does not affect the number dialed but may help make numbers more readable To enter a 1 5 second pause press Pause This will appear as a comma character in the telephone number Use the and 8 keys to move the cursor left or right If you make a mistake use Backspace to delete the number to the left of the cursor 5 Do one of the following To save the speed dial and return to the speed dial list press Save To return to the speed dial list without saving the changes press Cancel To return to the call handling screen without saving the changes press E Exit 5410 2410 Phone User Guide Page 15 IP Office Issue 3d 22nd July 2005 2410user Deleting a Speed Dial 1 2 3 Press SpDial If SpDial is not shown press any gt Soft Key Press Delete Select the speed dial entry you want to delete e Press fl and to display different pages of speed dials or key the first
5. you must first delete an existing entry before adding any new entry See Deleting a Speed Dial Name Sales_ Number 300 Backspace Clear Edit NAME via keypad Space Case Cancel Save Soft Keys You can switch between Name and Number entry by pressing the gt key next to the item you want to edit The lt gt options also change accordingly 2 With Name selected begin entering text using the telephone keypad Each key is marked with the letters and number it provides You may have to press the key more than once depending on the character you require For example the key 2 is also marked as A B and C To enter a C press 2 until a C is displayed If the next character you want to enter is on the same key press l to move the cursor right and then enter the character By default the first letter is entered in upper case and the phone then switches to lower case entry mode To change the case of the current character press Case To enter a space press Space Use the key to move the cursor one space to the right If you make a mistake use Backspace to delete the character to the left of the cursor If you have made a mistake in the middle of a character string and do not wish to backspace and re enter all the characters use the key to step back to one character before the point where you wish to edit Either insert the new character or press Backspace to delete the character to the left of the cursor
6. 18 Saving a Call Log Entry to Your Speed Dial List 2 22220 ec ceeeccecccceee eee eeeeeeeeeneeeeeeeeeeneeeecceeseneeeenessseceneeenees 18 Delega Call Log EN A aa 19 Er sing All Logged Calls sind dd at oda delta ok paced gets 19 Setting Which Calls are Logged 0 ea 19 Changing O e e a 20 Changingithe Ringi Pate ias 20 Adjusting the Display Contrasts iia A A A o tt 21 Call Log Setup mi ii 21 USING Self Testa n 21 E A A Lhd ead E add duces une eduetrded edesua ATE 22 Automatic Gain Control AGC Putitas cd clio laa ae atte 22 Default Phone Erase All SOMOS ii td ia a bodes ta es 23 fal tea Cel KEYS snoot 24 Overview OF the FUMGCHOMINGYS xttecetelbucess erre ada reos 24 PUNCUON Key PLOTAREA 25 Shorthand Programming Mode sec seal oxeactu tence sales ve heise Bead da eget enna A 26 Longhand Programming assises scs gad cucdetnce cea tates A A ada 27 Changing Function Key Labels loc ito ta Aaron orie Taia piat 28 System FOALS Ss eos Teener arera eas aa ear a eaaa aeaaeae aaraa aa aaea araea araara inhaa aAa 29 INTOdUCIO ipod oia 29 A O A set ucdaelge dae haces te 29 O nt ORRE 29 A hatabataditinscierasuimaiheas ottntentedit tes hemes citi a nchtdatora diated atentueh Mesut shanties 30 5410 2410 Phone User Guide Page ii IP Office Issue 3d 22nd July 2005 Table Of Contents A le efi Gast Cre Aue dec ees he esas Aa Are Na ade dh ele fae AAG sha A as aad 30 DOVNOTIDISTURD a E EEA 30 VOICCIM AINA 208 teat nce IA DA EE nadie a Dae a ds dee o
7. 22nd July 2005 2410user Call Forwarding Your calls can be forwarded to another extension or an external number either when you are away from your desk on no answer when your extension is busy and all calls for example when you go on holiday e To switch forward direct station i e not Hunt Group calls on dial O1 to switch it off dial 02 e To switch forward on busy on dial 03 to switch it off dial 04 e To switch forward on no answer on dial 05 to switch it off dial 06 e To set the number to which your calls are forwarded dial 07 201 forwarding to 201 in this example Diverting Calls You can divert your calls to another extension In the examples below N is the extension to which you want your calls diverted Note that if you do not answer calls at the temporary extension they are forwarded to your own voicemail or call forwarding number At another extension e 12 N from the extension you are temporarily using e 413 N to re direct the calls back to your own extension before you return to it At your own extension e 14 N from your own extension e 14 to cancel either feature from your own extension Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list e To switch Do Not Disturb on with or without exceptions dial 08 to switch it off dial 09 e 410 N to add a number to the exception list e 411 N to delete a number
8. 22nd July 2005 Changing Options Adjusting the Display Contrast You can adjust the contrast level on the telephone display You can choose from among fifteen levels of contrast 1 E AA Press gt E Exit to exit any other mode then press any of the gt keys below the display Press gt Option Press gt Contrast A menu with the current contrast setting appears Use the and l keys to adjust the level of contrast When the contrast is set as required either e Return to the options menu by pressing gt Done e Return to the call handling screen by pressing E Exit Call Log Setup Through the Option menu you can specify which types of calls should be included in the phone s call log See Setting Which Calls are Logged Using Self Test Self test can be used to display information about the phone and to check operation of the lamps and display The information may be required by a telephone system maintainer 1 Press gt El Exit to exit any other mode then press any of the gt keys below the display 2 Press lt gt Option 3 Press gt Self Test A screen of information appears e Caution In the top row the center of the display should show REL 2 00 or higher If not the telephone s software needs to be upgraded Consult your system Administrator 4 Press and hold the lt gt Test key The screen lines should all go black and all the phone lamps should come on If they do not consult your system Ad
9. 28 Clear Call 32 Clear Hunt Group Night Service 32 Clearing Call 9 Clearing 9 Colleague s 6 Conference 13 Conference Add 32 Converting Call Log Entry 16 Converting 16 CPark 25 CPkUp 25 D Day 25 Default Feature Codes 32 Default Phone Erase All Settings 23 Delet 26 27 Deleting Call Log Entry 19 Speed Dial 16 Deleting 16 Deleting 19 Deutsch 22 Page 33 Issue 3d 22nd July 2005 2410user Dial Speed Dial Number 14 Dial 14 Dial Physical Extn 32 Dir 25 Directed Call Pickup 25 Display Contrast Adjusting 21 Display Contrast 21 Display Call Appearance 4 Diverting Calls 30 Diverting 30 Do Not Disturb 30 Done pressing 21 Done 16 18 19 Done 21 Done 21 Done 28 DPkUp 25 Drop 8 12 13 E Editing Speed Dial 16 Editing 14 Editing 16 Either Logging 17 Email 31 End speakerphone 10 End 10 English 22 Entering 1 515 New Label 28 Entering 15 Entering 28 Erase All 23 Erasing All Logged Calls 19 Erasing 19 Espa ol 22 Exit pressing 21 Exit 15 18 19 Exit 21 Exlp 25 Expl Pressing 26 27 Expl 26 Expl 27 Expl1 26 Extn Login 32 Extn Logout 32 F Feature 4 FEATURE ON BUTTON 26 27 Flash Message Lamp set 20 Yes 20 Flash Message Lamp 20 Follow Me Here 32 Follow Me Here Cancel 32 Follow Me To 32 Forward Hunt Group Calls Off 32 Forward Hunt Group Calls On 32 Forward Unconditionally Off 32 Forward Unconditionally On 32 Forwarding 201 30 Forwarding 30 Francais 22 Function Active
10. Page 18 IP Office Issue 3d 22nd July 2005 Using the Call Log Deleg a Call Log Entry 2 DIA Press gt Log If gt Log is not shown press any lt gt Soft Key At default Missed calls are displayed first You can select from InAns or Outgo Alternatively press More and select All to display all three options To return to Missed or InAns or Outg press Back and make your selection Press and to display different pages of log entries When you locate the entry you want to call press the gt or lt key next to the entry Press Delete The entry is deleted from the Call Log and the details of the next call are shown Press Done to return to the main screen e Toexitthe logged call details and return to the main call log screen press Done e To exit the call log and return to the call handling screen press IElExit Erasing All Logged Calls Loss of power to the phone will cause all call log entries to be deleted In addition you can manually select to erase the call log see Default Phone Erase All Settings Setting Which Calls are Logged Caution If you change these settings any call details already in the call log that no longer match the selection are deleted 1 Press gt E Exit to exit any other mode then press any of the gt keys below the display 2 Press Option 3 Press gt Log Setup A menu showing Answered Un Answered and Outgoing with their current settings is displayed 4 To toggl
11. To answer an incoming call 1 Press the call appearance key gt next to the flashing bell icon a To clear a headset call 1 Press Drop To manually make a call 1 Dial the number remember to include the required access code for example 9 for an outside line and listen to the progress of the call To automatically make a call Do any of the following Press e Redial and select from up to one of the last ten numbers that you dialed by pressing the associated a call appearance key The call is made automatically for you or e Access the Call Log and initiate a call to a specific entry See Making Calls from the Call Log or e Access the Speed Dial List in your personal directory and initiate a call to a specific entry See Dialing a Speed Dial Number e When the call is answered speak to the called party 5410 2410 Phone User Guide Page IP Office Issue 3d 22nd July 2005 2410user Speakerphone The two way built in speakerphone allows you to make and answer calls without lifting your handset Keep in mind that two way speakerphones may not operate satisfactorily in every environment such as in very noisy locations To make or answer a call without lifting the handset or to use the speakerphone with any feature 1 Press K Speaker The LED beside the button illuminates 2 Make or answer the call or access the selected feature 3 Adjust the speakerphone volume if necessary To change the volume use
12. call handling screen press E Exit e To view the details of a particular log entry press the and key next to the entry 4 Press Done to return to the previous screen Making Calls from the Call Log Press Log If Log is not shown press any Soft Key 2 At default Missed calls are displayed first You can select from InAns or Outgo Alternatively press More and select All to display all three options To return to Missed or InAns or Outg press Back and make your selection Press and to display different pages of log entries When you locate the entry you want to call press the gt or lt key next to the entry e Ifthe number shown is external but doesn t include the external dialing prefix used by your telephone system go off hook dial the prefix and then press lt Call Saving a Call Log Entry to Your Speed Dial List Press Log If Log is not shown press any Soft Key 2 At default Missed calls are displayed first You can select from InAns or Outgo Alternatively press More and select All to display all three options To return to Missed or InAns or Outg press Back and make your selection 3 Press and to display different pages of log entries When you locate the entry you want to call press the gt or lt key next to the entry Press Save The speed dial editing screen appears pre filled with the details from the call log entry See Adding a New Speed Dial 5410 2410 Phone User Guide
13. hold An H is also shown on the display e On Hold A symbol next to a call appearance key indicate a call on hold Pressing the adjacent gt key takes the call off hold and puts any other current call on hold e Function Active i The button to the left or right of the function key is active 5410 2410 Phone User Guide Page 7 IP Office Issue 3d 22nd July 2005 Basic Call Handling Features Answer a Call When a call arrives at your phone you hear a ringing tone and a blinking bell icon a appears on the associated call appearance To answer an incoming call Do one of the following e Ifyou are not active on another call answer the call using your handset headset or speakerphone see Speakerphone e Ifyou are active on a call already place the active call on hold see Hold and then answer the incoming call by selecting the call appearance key e Ifthe call appearance for the ringing call is not displayed on the current screen page use E to return to the first page of the Home screen When you locate the call appearance for the ringing call press the corresponding call appearance button Make a Call You can make calls from the phone using a variety of methods as follows To manually make a call 1 Dial the required number on the key pad remember to include the required access code for example 9 for an outside line and listen to the progress of the call 2 Adjust speakerphone volume as necessary
14. key with you own custom label of up to 13 characters 1 Press IE Exit to exit any other mode then press any of the lt gt keys below the display 2 Press lt gt Label lt E dit allows you replace the current labels see the steps below lt gt Inspect displays the default labels Restore replaces any custom labels with the default labels Done exits the button labelling options 3 Press gt Edit 4 Select the function key whose label you wish to change 5 Begin entering the New Label text using the telephone keypad Each number key is marked with the letters it provides You may have to press the key more than once depending on the character required For example the key 6 is also marked as M N and O To enter an O re press the 6 key until an O is displayed If the next character you want is on another key simply key the next character If the next character you want to enter is on the same key just used press l to move the cursor right and then enter the character Pressing the key once enters a period Pressing it twice enters a Pressing the key once enters a dash Pressing it twice enters a By default the first letter entered and the first letter after any space are entered in upper case whilst all other character are entered in lower case To change the case of the current character press gt Case To enter a space press gt Space Use the key to move the cursor one space right If
15. 10 Speed Dial Deleting 16 Editing 16 Overview 14 Speed Dial 4 10 Speed Dial 14 Speed Dial 16 Speed Dial 16 Speed Dial 16 Speed Dial 23 Speed Dial List Access 8 9 Speed Dial List 8 Speed Dial List 9 Speed Dial Number Index Dialing 14 Speed Dial Number 14 Spres 25 Standard 12 button 4 System Administrator Function Keys 24 System Administrator 4 6 11 System Administrator 24 System Administrator 25 System Administrator 29 System Administrator 29 System Administrator 31 System Administrator 32 System Features number 6 24 System Features 6 System Features 24 T Telephone s 21 Test key hold 21 Test key 21 TmDay 25 Toggle Calls 32 Transfer 12 U Un Answered 19 Up using Speed Dial setting 20 Up using Speed Dial 20 Use speakerphone 10 Use 10 User Labels 23 Using Call Log 18 Using 18 Using Self Test 21 V Viewing Call Log 18 Viewing 18 Voicemail affect 20 Voicemail 4 6 Voicemail 20 Voicemail 24 Voicemail 29 Voicemail 30 Voicemail 30 Voicemail 31 Voicemail Collect 32 Voicemail Lite 31 Voicemail Off 32 Page 35 Issue 3d 22nd July 2005 2410user Voicemail On 32 Voicemail Pro 31 Voicemail ringback 31 Voicemail Ringback Off 32 Voicemail Ringback On 32 Volume Controls 4 W WARNING 17 Which Calls Setting 19 Which Calls 19 Y Yes 5410 2410 Phone User Guide IP Office Flash Message Lamp 20 set 20 Show Phone Screen 20 Yes 19 Yes 20 Yes 22 Yes No 19
16. 25 Bridged 6 Bridged Appearance 6 Busy Off 32 Busy On 32 BUTTON PROGRAMMED 26 27 Cc Call Appearance 6 13 24 Call Appearance button pressing 11 Call Appearance button 11 5410 2410 Phone User Guide IP Office Call Appearance Keys replace 6 Call Appearance Keys 4 Call Appearance Keys 6 Call Appearance Keys 11 Call Appearance Feature Keys 6 Call Appearance Function Key Icons 6 Call Coverage Appearance 6 Call Coverage Appearance Keys 6 Call Forwarding 30 Call Forwarding All 25 Call Handling Buttons 4 Call Log Access 8 9 Overview 17 Using 18 Viewing 18 Call Log 4 Call Log 8 Call Log 9 Call Log 17 Call Log 18 Call Log 18 Call Log 18 Call Log 19 Call Log 20 Call Log 23 Call Log Entry Converting 16 Deleting 19 Saving 18 Call Log Entry 16 Call Log Entry 18 Call Log Entry 19 Call Log Setup 21 Call Park Other Extension 25 Call Park 25 Call Pick Up Any 32 Call Pick Up Extension 32 Call Pick Up Group 32 Call Pickup 25 Call Pick Up 29 Call Pickup Members 32 Call Queue 32 Call Steal 32 Call Waiting Off 32 Call Waiting On 32 Call s Call Appearance button 11 Calls Answer 8 Answering 29 Clearing 9 Diverting 30 Incoming 6 Make 8 Making 18 29 Calls 6 Calls 8 Calls 8 Calls 9 Calls 18 Calls 29 Calls 29 Calls 30 Cancel 15 16 19 20 22 23 28 Cancel All Forwarding 32 Case 15 28 CAUTIONS 6 CFrwd 25 Changing Function Key Labels 28 Ring Pattern 20 Changing 20 Changing
17. 6 Function Key Labels Changing 28 Function Key Labels 28 Function Key Programming 25 Function Keys Overview 24 System Administrator 24 Function Keys 6 Function Keys 24 G German 22 Group Paging 25 GrpPg 25 H HdSet 25 Headset 9 Headset Toggle 25 Headset Working 9 HfAns 25 HGNS 25 Hold Test key 21 Hold 6 11 12 Hold 21 Hold Music 32 Home 8 10 Hook Flash 25 Hunt Group 30 Hyphen 15 l ID 32 InAns 17 18 19 Incoming Call 6 Incoming 6 5410 2410 Phone User Guide IP Office Internal Auto Answer 25 Internal Calls 29 Introduction 29 IP 6 IP Office 4 6 31 IP Office Key refer 6 IP Office Key 6 Italian 22 Italiano 22 J Japanese 22 K Katakana 22 Keep 26 27 L Label Soft Keys 24 Label 24 Lamp Operation 6 Language 22 LED 10 Line 6 Line Appearance 6 Log pressing 17 Log 17 Log 18 Log 18 Log 18 Log 19 Log 19 Log 24 Longhand Programming 27 M Making Call 8 Calls 18 29 Making 8 Making 18 Making 29 Message 13 20 Message button Press 13 Message button 13 Missed return 18 19 Missed 18 Missed 18 Missed 18 Missed 19 Mode 9 More 17 18 19 N Name 15 Necessary To 10 Nederlands 22 New Label entering 28 New Label 28 New Speed Dial Adding 15 New Speed Dial 15 No Answer Off 32 No Answer On 32 Not Disturb 30 Not Disturb Exception Add 32 Not Disturb Exception Delete 32 Not Disturb Off 32 Not Disturb On 32 Number System Features 6 24 Numb
18. AVAYA IP Office 5410 2410 Phone User Guide Table of Contents The 2410 Telephone aaaea aeaa aa ISO cea 4 OEM 4 Call Appearance Keys ars alarde datado ddnas 6 TO 7 Call Appearance Function Key ICONS rriei e aa ae ta ea ea aeaa aeaa aieeaa 7 Basi Call Handling Gatun OS x25 senso eect see cncece sete ee ce cade se innata inte 8 PANISWEP All EE A catds Sots ahr car deeds A kien E S 8 Mak aaa cosa oi rl ds ea Dr raid 8 NS ATU eA Call A ts a AA AAA AAA tn AAA AAA 9 Headset Worst A eos 9 Speakerphone ruta ic 10 Sl NB If EE AEE ceca ches ct divs ucveihen ctectcensoconacespeack uantlaacatocseton sh tocceteanctantechaactatarteancosaptestheaeetces sabes 10 Redial secreting italia cele ieee nae la a tien ON alana atlas 11 O 11 Transfer tata is is Iii E fastens oaths da DO Gade ae 12 CONTO dia 13 Mess dansa 13 Using Speed A ici 14 Overview of Speed Dials ooccccccccccnccnnnncnnnonononononononnnnnonnnnnnnnnnnnn ono non nono nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnrnnnrineniss 14 Dialing a Speed Dial Number coco dic 14 Addiniga New Speed Dll a tdi ainda T 15 D letng a Speed Dial alot ai 16 Editing a Speed Dial laser adan dades 16 Converting a Call Log Entry to a Speed Dial ccoo tices heen se Decaner siete eaanieers 16 Using the Call Cog dd bolis 17 Overview of the Gall Log transmo u a Ani da 17 Using the Call OG oi A a ds A E aiei A e a A E E i 18 Viewing the Call Lori ada 18 Making Calls from the Call LOJg lt oocrrruir da
19. adset or ringer volume depending on which is currently in use Handset and headset sockets Used for connection of the handset and optional headset Z Mute Turns the microphone on off When in use the associated light is on and the caller cannot hear you 10 Headset Switches from handset to headset The light associated with this button turns on when the headset is active 11 K Speaker Access the speakerphone The light associated with this button turns on when the speakerphone is active 12 gt El Exit Returns you to the main call handling screen 13 Softkeys Used to navigate to or initiate certain features such as Speed Dial or Call Log as well as control certain actions within the features These keys correspond to the text prompts in the display screen immediately above them 5410 2410 Phone User Guide Page 5 IP Office Issue 3d 22nd July 2005 2410user Call Appearance Keys Normally the first page of the main call handling screen contains three keys set as call appearance keys These are allocated to you by your System Administrator and are indicated as a b and c Function Keys Call Appearance p gt Lines SeDial Log Option Label Soft Keys lt i gt S D GD Your System Administrator can change a call appearance key with e A Bridged Appearance A bridged appearance key matches the status and operation of the Call Appearance Key ona pre defined colleague s telephone Hence you can
20. al Program No Yes RngOf Ringer Off Yes No SAC Send All Calls Yes No Spres AD Suppress Yes No Timer Timer Yes No TmDay _ Time of Day Yes No In addition to the above there is a key labeled Exlp This key enables you to change the display from the shorthand version displayed at default to a longhand version of your own See Shorthand Programming Mode and Longhand Programming respectively Admin1 The programmable functions available via an Admin key Name Description Toggles Data Park Park No Yes lt User gt User No Yes lt Group gt Group No Yes lt Number gt Dial No Yes Flash Hook Flash No No 5410 2410 Phone User Guide IP Office Page 25 Issue 3d 22nd July 2005 2410user Shorthand Programming Mode 1 Press gt Admin or gt Admin 1 See Display Key Programming 2 The Admin or Admin1 menu appears as follows Admin Pages Page 3 Page 4 With the exception of ExpI1 the names shown are the features that you can assign to soft keys When Admin has been selected you can display the full name of the feature by pressing Expl See Longhand Programming Admin1 Page e Similarly when Admin1 is pressed you can assign any one of the functions shown to a soft key On the Admin pages use the i and lr keys to move through the list of feature When the function required is shown press the key adjacent to its name 5 Ifthe function requires some data to be entered is shown at the bottom
21. ated the required number press the associated key Hold If with a call in progress a second call arrives and is shown against a Call Appearance key you can then Hold the first call and answer the second call To put an existing call on hold 1 Press Hold or the Call Appearance button with the symbol against it The symbol changes to Showing that the line is on hold 2 Answer the second call by pressing the Call Appearance button with the asymbol against it The symbol changes to showing that the line is connected To return to the held call 1 If you have a call in progress then first put that call on hold as above 2 To retrieve a held call simply press the Call Appearance button with the against it Notes 1 After a pre set time defined by your System Administrator you are reminded that you have a call on hold by the hold icon changing for a few moments to sand the phone ringing 2 Ifthe system feature AutoHold is on consult your System Administrator then you can hold an active call J by pressing the second call s Call Appearance button a If AutoHold is off then pressing the second call s Call Appearance button a will drop the first call 3 To transfer a held call see Transfer 5410 2410 Phone User Guide Page 11 IP Office Issue 3d 22nd July 2005 2410user Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number To tran
22. be programmed by the System Administrator e Changing the labels of the Function Keys You can personalize the text labels shown next to the function keys including those programmed by the System Administrator See Changing Function Key Labels 5410 2410 Phone User Guide Page 24 IP Office Issue 3d 22nd July 2005 Function Keys Function Key Programming If any one of the keys on the telephone is programmed with an Admin or Admin 1 feature it allows you to program further features against other function keys Both Admin and Admin are allocated to your function keys by your System Administrator and would appear on a menu screen that is similar to the following Admini Extn227 SpDial Log Option Label The two tables below list the user programmable features available from Admin and Admin For full details of how each function works see Display Key Features Admin The programmable functions available via an Admin key are Name Description Toggles Data Acct Account Code Entry No Optional AD Abbreviated Dial No Yes Admin Self Administer No No AutCB Automatic Callback Yes No CFrwd Call Forwarding All Yes Optional CPark Call Park Yes Optional CPkUp Call Pickup No No Dir Directory No No DPkUp Directed Call Pickup No Yes Drop Drop No No GrpPg Group Paging No Yes HdSet Headset Toggle Yes No HfAns Internal Auto Answer Yes No HGNS Set Hunt Group Night Service No Yes Park Call Park to Other Extension No Yes Prog Abbreviate Di
23. d Edit Delete Done Softkeys dib ip ip lt i The speed dial list is sorted alphabetically Press and l to move between pages Press the appropriate letter key to move direct to the first page with a matching name Press the gt or lt next to an entry to call the associated number Use the lt gt key options to perform other actions Pressing lt gt Add or lt gt Edit gives access to the details of a particular speed dial Name Sales_ Number 300 Backspace Edit NAME via keypad Space Case Cancel Save Soft Keys LTD D gt aD a gt Note Speed dials can be used for any numbers that can be manually dialed from the extension Where for external calls a dialing prefix is required then that prefix must be part of the speed dial number Dialing a Speed Dial Number You can use the speed dial directory to make a call with the handset on hook or off hook Press SpDial If SpDial is not shown press any lt gt Soft Key 2 Press and to display different pages of speed dials or key the first letter of the required name to jump to the page with a matching entry 3 When the required entry is displayed press the adjacent gt or lt O key 5410 2410 Phone User Guide Page 14 IP Office Issue 3d 22nd July 2005 Using Speed Dials Adding a New Speed Dial 1 Press SpDial If SpDial is not shown press any Soft Key Press Add If a message stating that the speed dial list is full appears
24. e a particular setting between Yes and No press the lt J key next to it Alternatively press the gt key next to a call type to underline its current setting and then press Yes No to change the value of the currently underlined setting 5 Do one of the following Note If you press the Save after changing the settings any existing call log entries that do not match the call types selected are deleted from the call log e To save the settings and return to the options menu press Save You will hear a confirmation tone e To return to the Options menu without saving any changes press gt Cancel e To return to the call handling screen without saving any changes press E Exit 5410 2410 Phone User Guide Page 19 IP Office Issue 3d 22nd July 2005 Changing Options Changing the Ring Pattern The Ring Options menus allows you to e Choose a personalized ringing pattern for your telephone e Set the message lamp to flash when you receive a call e Set the telephone to revert to the call handling screen when you are setting up using Speed Dial Call Log etc Note If you receive a call while selecting a ring pattern you are automatically returned to the call handling screen To change the ring pattern You can choose from among eight different ring patterns This alters the tone and style of ringing used by the phone e g the number of rings will still vary according to the type of call 1 Press IE Exit to exit any other mode the
25. ed 5410 2410 Phone User Guide Page 31 IP Office Issue 3d 22nd July 2005 2410user Default Feature Codes The following are the normal default feature codes available to all users Your System Administrator may add additional codes for other features and for speed dials The N where shown should be replaced by the appropriate number For example with 07 N replace N with the extension to which you want your calls forwarded when you have forwarding switched on 00 Cancel All Forwarding 32 N Call Pick Up Extension 01 Forward Unconditionally On 33 N Call Queue 02 Forward Unconditionally Off 34 Hold Music 03 Forward on Busy On 35 N Extn Login 04 Forward on Busy Off 36 N Extn Logout 05 Forward on No Answer On 37 N Park Call 06 Forward on No Answer Off 38 N Ride Call 07 NH Forward to number 39 Relay On 08 Do Not Disturb On 40 Relay Off 09 Do Not Disturb Off 41 Relay Pulse 10 N Do Not Disturb Exception Add 42 Relay On 11 N Do Not Disturb Exception Delete 43 Relay Off 12 N Follow Me Here 44 Relay Pulse 13 N Follow Me Here Cancel 45 N Call Steal 14 N Follow Me To 46 Call Steal 15 Call Waiting On 47 Conference Add 16 Call Waiting Off 48 Voicemail Ringback On 17 Voicemail Collect 49 Voicemail Ringback Off 18 Voicemail On 50 Forward Hunt Group Calls On 19 Voicemail Off 51 Forward Hunt Group Calls Off 20 N Set Hunt Group Night Service 52 Clear Call 21 N Clear Hunt Gr
26. ed Dials Selects for erasure all speed dials set in the phone s SpDial store Call Log Selects for erasure all entries in the phone s call log User Labels Selects for erasure all customized function key labels Language Selects to default the phone s language setting back to default Options Any for erasure or defaulting all other phone options All Selects for erasure or defaulting all of the above 5 Press lt gt Erase or Cancel 6 Press gt Done 5410 2410 Phone User Guide Page 23 IP Office Issue 3d 22nd July 2005 Function Keys Overview of the Function Keys Both the gt lt Function Keys and lt gt Soft Keys can be used to access a range of system features The display adjacent to the key shows the feature name Some of these features are default features supported by the phone e g SpDial Log Option and Label on the Soft Keys and are always available Others are system features that can only be programmed by the System Administrator for Function Keys The main screen has three pages This means that the six gt and lt 2 keys on each page could be used for up to 18 features To move between pages use the ll and keys e Programming Your Own Functions If the phone has been setup with either or both the Admin and Admin1 features assigned to display keys you can select and program a number of feature against keys yourself See Function Key Programming The full range of possible features can only
27. ed by pressing gt Log This log can store up to 480 entries These can be a combination of incoming answered calls incoming unanswered calls and outgoing calls You can select which types of calls are included in the log You can also use call log entries to make return calls or convert the entry into a speed dial for future use A WARNING Calls that are made using pin codes and other information will appear in the call log Either Logging of outgoing calls should be switched off or those call logs removed manually See Setting Which Calls are Logged Notes 1 Only outgoing calls made using the dial pad or a SpDial entry are logged 2 Whilst in the call log you cannot make calls You can still receive calls and handle them using the dial pad key functions When lt gt Log is pressed a screen similar to the following is displayed 1 INDex 01707364416 2 INDex 01770364416 1 INDex 01707364416 2 INDex 01770364416 3 Extn208 3 Extn208 Select entry to view details Select entry to view details When you press More bMissed In ns Outgo More al Delete Back Done the menu becomes e Missed calls are displayed first You can select from InAns or Outgo Alternatively press More and select All to display all three options e Logged calls are shown with the most recent first e The name of the called or calling party is shown if available e The number of the called or calling par
28. er 6 Number 15 Number 24 Number 32 O On off 4 Option 24 Option menu return 19 Option menu 19 Option menu 21 Other Extension Call Park 25 Other Extension 25 Outg 18 19 Outgo 17 18 19 Overview Call Log 17 Function Keys 24 Speed Dials 14 Overview 4 Overview 14 Overview 17 Overview 24 P Park 24 Park Call 32 Pause 15 PIN 31 Play 20 Portugu s 22 Portuguese 22 Press Add 15 Press Admin 26 27 Press Clear 28 Press Conference 13 Press Cont 26 27 Press Contrast 21 Press Delete 16 19 26 27 Press Done 18 19 23 Press Drop 9 13 Press Edit 16 28 Press Erase 23 Press Exit 19 20 21 22 23 27 28 Press EXIT 26 Page 34 Issue 3d 22nd July 2005 Press Hold 11 Press Keep 26 27 Press Label 28 Press Language 22 Press Log 18 19 Press Log Setup 19 Press Next 27 Press Option 19 20 21 22 23 Press Redial 8 9 11 Press Repla 26 27 Press Ring Options 20 Press Save 18 Press Self Test 21 Press SpDial 14 15 16 Press Speaker 10 Press Transfer 12 Press Yes 16 Pressing Add 14 Call Appearance button 11 Done 21 Exit 21 Expl 26 27 Log 17 Message button 13 RBak 29 Save 19 SpDial 14 SpDial softkey 10 Speaker 8 18 Pressing 8 Pressing 10 Pressing 11 Pressing 13 Pressing 14 Pressing 17 Pressing 18 Pressing 19 Pressing 21 Pressing 26 Pressing 27 Pressing 29 Previous Next Page 4 Prog 25 Programming Your Own Functions 24 Programming 24 R RBak press 29 RBa
29. from the exception list Note Your callers other than your exceptions either hear busy tone or are re directed to your voicemail 5410 2410 Phone User Guide Page 30 IP Office Issue 3d 22nd July 2005 System Features Voicemail Note that not all systems support voicemail or have voicemail installed e To switch voicemail on dial 18 to switch it off dial 19 e To retrieve your voicemail use the code 17 Your voicemail may be set up to deliver your messages by calling you whenever you hang up this feature is known as Voicemail Ringback e To turn Voicemail Ringback on dial 48 to turn it off dial 49 Dialing a number while listening to your messages invokes further facilities Once messages have been delivered they are held on the system for 24 hours this is fixed for Voicemail Lite but can be varied by your System Administrator if your IP Office is equipped with Voicemail Pro You can collect your voicemail from another extension by using the PIN your System Administrator has set up for you You can collect your messages if you are out of the office by either dialing from a number that has been registered for the purpose or by dialing your extension number and PIN when prompted If validation is successful then dial 1 to retrieve your mail The System Administrator also specifies the reception number to which the call is diverted if the caller dials 0 and your email address if your voicemail and email are integrat
30. k 29 Redial 4 11 Redial list 11 Redials 11 Refer IP Office Key 6 Refer 6 REL 21 Relay Off 32 Relay On 32 Relay Pulse 32 Release Test 21 Repeat Steps 13 Repla 26 27 Replace Call Appearance Keys 6 Replace 6 Return Missed 18 19 Options menu 19 Return 18 Return 18 Return 18 Return 19 Return 19 Ride Call 32 Ring Back When Free 29 Ring Options 20 Ring Pattern Changing 20 Ring Pattern 20 Ringer Off 25 RngOf 25 S SAC Send All 24 set 24 SAC 24 SAC 25 Save Call Log Entry 18 press 19 Save 15 Save 18 Save 19 Save 20 Save 22 Save 22 Save 28 See 26 Selct 27 Select item 23 Select de select 23 Self Administer 25 Send All SAC 24 Send All 24 Send All Calls 24 25 Set Flash Message Lamp 20 SAC 24 Show Phone Screen 20 up using Speed Dial 20 Which Calls 19 Yes 20 Set 19 Set 20 5410 2410 Phone User Guide IP Office Set 24 Set Hunt Group Night Service 25 32 Shorthand Programming Mode 26 Show Phone Screen set 20 Yes 20 Show Phone Screen 20 Showing Answered 19 Showing 19 Soft Keys Label 24 Soft Keys 14 15 16 18 19 Soft Keys 24 Softkey 14 Softkeys 4 Space 15 28 Spanish 22 SpDial pressing 14 SpDial 14 SpDial 14 SpDial 15 SpDial 16 SpDial 16 SpDial 17 SpDial 23 SpDial 24 SpDial softkey press 10 SpDial softkey 10 Speaker pressing 8 18 Speaker 8 Speaker 18 Speakerphone Access 4 Adjust 10 end 10 use 10 Speakerphone 4 Speakerphone 8 Speakerphone 10 Speakerphones
31. letter of the required name to jump to the page with a matching entry When the required entry is displayed press the adjacent gt or lt I key A request for confirmation will appear Press gt Yes to delete the entry or gt Cancel to exit without deleting Select another entry to delete or press gt Done to return to the speed dial list Editing a Speed Dial 1 2 3 Press SpDial If SpDial is not shown press any gt Soft Key Press Edit Select the speed dial entry you want to edit e Press fl and to display different pages of speed dials or key the first letter of the required name to jump to the page with a matching entry 4 When the required entry is displayed press the adjacent gt or lt O key Edit the speed dial using the same methods as for adding a new speed dial See Adding a New Speed Dial After saving or canceling any changes you will be returned to the speed dial selection list Select another speed dial to edit or press gt Done to return to the speed dial list Converting a Call Log Entry to a Speed Dial You can create a new speed dial from a call log entry See Saving a Call Log Entry to Your Speed Dial List This process will start the normal speed entry screen but pre filled with the name and number from the call log entry 5410 2410 Phone User Guide Page 16 IP Office Issue 3d 22nd July 2005 Using the Call Log Overview of the Call Log The phone maintains a call log access
32. lled by your telephone system 2 Two Call Appearance keys are required for the conference feature To add another party to a call 1 Press Conference 2 Dial the number of the person you want to add to the call 3 Wait for an answer elf the called party does not answer or does not want to join the conference press Y Drop You can return to the held call by pressing its call appearance button 4 To add the person to the call press Conference again 5 Repeat Steps 1 through 4 for additional conference connections To add a held call to an active call 1 Press CCC Conference 2 Press the call appearance button corresponding to the held call 3 Press again Conference To leave a conference 1 Press Y Drop Disconnects the line on which the drop button is pressed Message Your Message lamp turns on when a caller has left a message for you Press the Ex Message button to retrieve your messages and follow the prompts 5410 2410 Phone User Guide Page 13 IP Office Issue 3d 22nd July 2005 Using Speed Dials Overview of Speed Dials The phone can store up to 48 personal speed dials The list of these speed dials is accessed by pressing lt gt SpDial If lt gt SpDial is not shown press and lt gt softkey Caution Speed dials are stored on the phone Consequently any loss of power to the phone will result in loss of the stored speed dials Kate Reception Sales Select name to CALL Ad
33. ministrator 5 Release Test and do one of the following e To return to the options menu press gt Done e To return to the call handling screen press 5410 2410 Phone User Guide Page 21 IP Office Issue 3d 22nd July 2005 2410user Language When the phone is first installed it is set to display screen text in English You can select the language that you would prefer from the following e English German Deutsch French Francais Spanish Espa ol Italian Italiano Dutch Nederlands Portuguese Portugu s or Japanese Katakana characters Note This does not alter your user language setting on the telephone system 1 Press IE Exit to exit any other mode then press any of the gt keys below the display 2 Press gt Option 3 Press gt Language A menu listing the available languages appears with the current language underlined 4 Press the gt or lt key next to the language required The screen text changes to the language selected 5 Do one of the following e To save the settings and return to the options menu press gt Save You will hear a confirmation tone e To return to the options menu without saving any changes press gt Cancel e To return to the call handling screen without saving any changes press E Automatic Gain Control AGC Automatic Gain Control AGC raises the volume when a caller is speaking quietly and lowers the volume when the caller is loud 1 Press E Exi
34. n press any of the lt gt keys below the display 2 Press gt Option 3 Press gt Ring Options followed by gt Ring Pattern A menu with the current ring pattern appears 4 To select a ringing pattern use either the and keys or press a dial pad key between 1 and 8 You will hear the selected ringing pattern 5 To hear the ringing pattern again press lt gt Play or repress the dial pad key e When you have selected a ringing pattern press gt Save You will hear a confirmation tone and be returned to the options menu e If you want to return to the options menu without changing the ring pattern press gt Cancel To set the Flash Message Lamp 1 Press IE Exit to exit any other mode then press any of the lt gt keys below the display 2 Press gt Option 3 Press gt Ring Options and set Flash Message Lamp to Yes or No When set to Yes the Message lamp will flash when you receive a call e Changing this option does not affect the voicemail visual indicator feature To set the Show Phone Screen 1 Press IE Exit to exit any other mode then press any of the lt gt keys below the display 2 Press gt Option 3 Press lt gt Ring Options and set Show Phone Screen to Yes or No If set to Yes then when you are setting up using Speed Dial Call Log etc you are automatically returned to the call handling screen when you receive a call 5410 2410 Phone User Guide Page 20 IP Office Issue 3d
35. of the display Enter the data using the normal telephone keypad 6 The upper part of the display reverts to showing the functions currently assigned to each E gt and key 7 Select the display key against which to program the new function by pressing that gt or Okey e Caution Do not select the slot used for the Admin function Replacing this function will lock the phone for further programming until reset through the telephone system 8 Ifthe display slot is not already used the display shows BUTTON PROGRAMMED Press lEl EXIT to end programming e Press gt Cont to continue programming other functions 9 Ifthe display slot already has a programmed function the display shows FEATURE ON BUTTON Press the 4 or keys until Repla Keep and Delet are shown along the right hand edge of the display e Press Repla to replace that existing function with the one just programmed The display then shows BUTTON PROGRAMMED as above e Press Keep to keep the existing function and forget the function just programmed e Press Delete Tito delete the existing function and forget the function just programmed 5410 2410 Phone User Guide Page 26 IP Office Issue 3d 22nd July 2005 Function Keys Pengnand Programming Press gt Admin or gt Admin 1 See Display Key Programming Pressing Expl Tito switch to longhand programming mode Press Next until the required function required is shown then press Selct lt 2
36. oup Night Service 53 N Call Pickup Members 29 Toggle Calls 57 N Forward on busy number 30 Call Pick Up Any 70 N Dial Physical Extn by Number 31 Call Pick Up Group 71 N Dial Physical Extn by ID 5410 2410 Phone User Guide Page 32 IP Office Issue 3d 22nd July 2005 Index 0 07 N 32 1 1 5 enter 15 10 N 30 32 11 N 30 32 12 N 30 32 13 N 30 32 14 N 30 32 2 20 N 32 201 forwarding 30 21 N 32 3 32 N 32 33 N 32 35 N 32 36 N 32 37 N 32 38 N 32 4 45 N 32 5 53 N 32 5410 s Option 23 57 N 32 7 70 N 32 71 N 32 A Abbreviate Dial Program 25 Abbreviated Dial 6 25 Access Call Log 8 9 speakerphone 4 Speed Dial List 8 9 Access 4 Access 8 Access 9 Account Code Entry 25 Acct 25 AD 25 AD Suppress 25 Adding New Speed Dial 15 Pressing 14 Adding 14 Adding 15 Adjust speakerphone 8 Adjusting Display Contrast 21 speakerphone 10 Adjusting 10 Adjusting 21 Admin 24 25 26 27 Admin key 25 Admin Pages 26 Admin1 24 25 26 Admin1 key 25 Admin1 menu 26 Admin1 Page 26 Administrator 21 Administrator 6 Affect voicemail 20 Affect 20 AGC 22 All 17 18 19 All Logged Calls Erasing 19 All Logged Calls 19 And or 6 Answer Call 8 29 showing 19 Answer 8 Answer 19 Answer 29 Answer make 6 Answered Un answered 17 AutCB 25 AutoHold 11 Automatic Callback 25 Automatic Gain Control 22 Avaya 4 Avaya 2410 4 Avaya IP Office 4 B Back 18 19 Backspace 15 28 Both Admin
37. pick up make and receive calls on behalf of your colleague e A Line Appearance An IP Office exchange line but not IP lines can be allocated to you such that the status of that line is displayed and you can use the line appearance key to make and receive calls e Call Coverage Appearance A call coverage appearance key alerts you when a pre defined colleague is receiving a call The covered user does not need to be using call appearance keys Hence you can pick up calls on behalf of your colleague e A System Feature System Features such as Abbreviated Dial that automatically dials a frequently used number can be set against key and or dial pad digits See Overview of the Function Keys All of the above can only be allocated to you by your System Administrator For details of Bridged Line and Call Coverage Appearance Keys set up and their operation refer the P Office Key and Lamp Operation manual CAUTIONS 1 Having more than two Call Appearance keys is very useful When holding a call you can answer make another call and then switch between calls or transfer or conference If you are set to receive call waiting indication the waiting call is shown against the next call appearance key 2 Although the System Administrator can replace the Call Appearance Keys with other functions this would severely restrict the use of features such as conference and transfer For this reason it is strongly recommended that all Call Appearance key
38. ra nae 31 DefaultiReature Codes e aa 32 1 aA he Ain eee Aiwa SES DIE DRESSA SEDERE NEEESE vad cede EEEa 33 5410 2410 Phone User Guide Page iii IP Office Issue 3d 22nd July 2005 The 2410 Telephone Overview This guide covers the use of the Avaya 2410 and 5410 phones on Avaya IP Office Both phones are similar however the 5410 is only supported on the IP Office whereas the 2410 is supported on a range of Avaya phone systems 5410 2410 Phone User Guide Page 4 IP Office Issue 3d 22nd July 2005 The 2410 Telephone 1 Display Call Appearance and Feature buttons Call Appearance Keys allow the user to handle multiple calls and the display shows call information Details on system features allocated by your System Administrator can also be displayed See Call Appearance Keys and Overview of the Function Keys 2 Message lamp Lit when the user has voicemail messages Can also be set to flash when the phone is ringing 3 a Previous Next Page Move through the different pages of the call handling speed dials and call log screens Also used to move the cursor during data entry 4 ExMessages Access the user s mailbox 5 Call Handling Buttons e Hold Place call on hold e gt Transfer Transfer call e CCC Conference Conference held calls e Y Drop Drop call A Redial Redial last number dialed Dial pad Standard 12 button pad for dialing telephone numbers w A Volume Controls Adjust the speaker handset he
39. s remain at their default settings 5410 2410 Phone User Guide Page 6 IP Office Issue 3d 22nd July 2005 The 2410 Telephone System Features System Features can only be set against soft Function Keys by your System Administrator However your System Administrator may allocate you two self administrator features that will enable you to add System Features to your soft Function Keys Refer to Overview of the Function Keys for details of the System Feature that can only be allocated to you by your System Administrator In addition there are a number of System Features that you can always access yourself by the use of short codes Refer to System Features Introduction for details of System Features that you can always access yourself by dialing short codes e g 17 to listen to your VoiceMail messages Call Appearance Function Key Icons The icons displayed against the Call Appearance Feature Keys allow you to determine the status for example on Hold of each call Icons also indicate whether a feature has been activated for a particular button e Incoming Call a A asymbol next to a call appearance key indicates an incoming call Pressing the adjacent gt a key answers the call and puts any other current call on hold e Connected J A J symbol next to a call appearance key indicates that it is the currently connected call The caller s telephone number if available is also shown Pressing the adjacent gt key puts the call on
40. sfer the current call to another extension 1 With a call in progress press Transfer 2 When you hear dial tone dial the number to which the call is to be transferred 3 Do one of the following e To transfer the call without announcing it either hang up or press PL Transfer again The transfer is complete The transfer is complete If the transferred call is not answered within a preset time it is returned to you e To announce the call before transferring it wait for the called party to answer If the called party is willing to accept the call press Transfer again to complete the transfer e Ifthe called party does not wish to accept the call press 4 Drop You can return to the held call by pressing its call appearance button e Ifthe line is busy or if there is no answer press Drop You can return to the held call by pressing its call appearance button To transfer a held call to another extension 1 With a call in progress and another call arrives press Hold and answer the second call 2 To transfer the new call to the held call press Transfer and dial the number of the held call 3 Press P Transfer again to complete the transfer 5410 2410 Phone User Guide Page 12 IP Office Issue 3d 22nd July 2005 Basic Call Handling Features Conference The Conference feature allows you to conference other parties including yourself into a call Notes 1 The number of parties allowed in a conference is contro
41. t to exit any other mode then press any of the gt keys below the display 2 Press gt Option 3 Press a ll or l key until a menu listing the current handset headset and speaker AGC options is displayed 4 To toggle a particular setting between Yes and No press the 43 key next to it e Alternatively press the gt key next to a device type to underline its current setting and then press gt Yes No to change the value of the currently underlined setting 5 Do one of the following e To save the settings and return to the options menu press gt Save You will hear a confirmation tone e To return to the options menu without saving any changes press gt Cancel e To return to the call handling screen without saving any changes press E 5410 2410 Phone User Guide Page 22 IP Office Issue 3d 22nd July 2005 Changing Options Default Phone Erase All Settings The Erase All option allows you to reset all personalized settings entered through the phone s Option menus except contrast level It also deletes all entries in the phones Call Log and Speed Dial lists 1 Press IE Exit to exit any other mode then press any of the lt gt keys below the display Press gt Option 2 3 Press a or l key until a menu entitled Select item s to erase is displayed 4 Press the gt key next to an items to select de select it for erasure A 4is shown next to selected items The items selectable for erasure are Spe
42. the and w buttons The display shows the volume level There are eight volume levels To change from the speakerphone to the handset 1 Pick up the handset and talk To change from the handset to the speakerphone 1 Press XK Speaker 2 Hang up the handset To end a speakerphone call 1 Press K Speaker again Speed Dial The Speed Dial feature allows you to have the phone automatically dial calls to telephone numbers stored in your personal directory See Dialing a Speed Dial Number To make a call to a personal directory entry using the Speed Dial feature 1 From the Home screen press the lt gt SpDial softkey The Speed Dial screen is displayed 2 Press the button next to the entry you want to call 3 Ifthe entry you want is not displayed use and to cycle through the entries or Key the first letter of the required name to jump to the page with a matching entry 4 The phone dials the number for you 5410 2410 Phone User Guide Page 10 IP Office Issue 3d 22nd July 2005 Basic Call Handling Features Redial The Redial feature automatically redials a previously dialed extension or outside number up to 24 digits Your phone will store the up to ten of the last numbers dialed Note If you have dialed the same number twice in succession it will only have one appearance in the redial list To redial previously dialed number 1 Press e Redial Use and to step through the entries When you have loc
43. three rings Lift the handset and the extension is called automatically When the extension you called is free your phone will ring a burst of three rings oF AO Lift the handset and the extension is called automatically External calls To make an external call either dial the number prefixed by the access code if required or use a speed dial code contact your system manager for a list of your speed codes If you hear busy tone while dialing then the call may be barred Your system manager can bar certain calls such as those to premium rate numbers and international calls Answering Calls Ringing at your own extension Simply pick up the handset When in headset mode press the button associated with the alerting call The default ringing cadences are e Internal calls have a single ring cadence e External calls have a double ring cadence These can be changed by your System Administrator Ringing at another extension You can answer from your own phone by using Call Pick Up lift your handset and dial e 30 to answer a call ringing anywhere e 31 to answer a call within your group e 32 201 to answer the call for a particular extension in this example 201 Note If your phone rings for any longer than a specified period 15 seconds in default any re direction feature that you have activated such as voicemail or call forwarding will come into effect 5410 2410 Phone User Guide Page 29 IP Office Issue 3d
44. ty is shown e Press either the ll and key to display further pages of entries e Pressing the gt or key next to a log entry display further details of that particular call 2 Answered INDex 01770364416 10 10am 10 04 03 Call Delete Save Done e The number of the log entry e The type of log entry i e Answered Un answered or Outgoing e The name of the called or calling party is shown if available e The number of the called or calling party is shown e The date and time of the call e Press fl and to display the previous or next logged call e The lt gt keys provide a number of actions 5410 2410 Phone User Guide Page 17 IP Office Issue 3d 22nd July 2005 2410user Using the Call Log You can make calls directly from the call log Whilst in the call log you can still make a call by going off hook pressing I Speaker and dialing a new call Similarly you can still receive calls and handle them using the dial pad key functions viewing the Call Log Press Log If Log is not shown press any Soft Key 2 At default Missed calls are displayed first You can select from InAns or Outgo Alternatively press More and select All to display all three options To return to Missed or InAns or Outg press Back and make your selection 3 Press and to display different pages of log entries e To exit the call log and return to the previous screen press Done e To exit the call log and return to the
45. you make a mistake use Backspace to delete the character to the left of the cursor If you have made a mistake in the middle of a character string and do not wish to backspace and re enter all the characters use the key to step back to one character before the point where you wish to edit Either insert the new character or press Backspace to delete the character to the left of the cursor Press gt Clear to delete all the current text 6 When the new name is set as required press Save To return to the label options screen without saving the changes press Cancel 7 Select another button to re label or press gt Done 5410 2410 Phone User Guide Page 28 IP Office Issue 3d 22nd July 2005 System Features Introduction As well as your phones specific features you can access a number of system features by dialing short codes These instructions are for the system s default configuration They assume that you are using the default feature codes It also assumes that you have full access to all features and the public telephone network Making Calls Internal Calls If your System Administrator has allocated you the Ring Back When Free feature see RBak Ringback When Free under a dial pad digit you can 1 When you call an extension that does not answer or is busy press the gt RBak feature key to set a callback on that extension When the extension you called becomes free your phone will ring a burst of
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