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IP Office Technical Delta R6_0

1. Chapter 3 Module 4 Conclusion 2009 Avaya Inc All rights reserved 19 6 Course Summery AVAYA INTELLIGEMT COMMUNICATIONS Congratulations You have now completed the Avaya IP Office R6 0 Technical Delta Course Now that you have completed this course you should be able tO Recognize the New and Enhanced IP Office Hardware supported with Software Release 6 0 Define the New and Enhanced Features and Application Identify the general enhancement of one X Portal application for IP Office Describe the VoiceMail and Conferencing control functionality of one X Portal 2009 Avaya Inc All rights reserved 19
2. 2009 Avaya Inc All rights reserved 32 IP500v2 Combination Card INTELLIGEMT COMMUNICATIONS Combines digital extensions DS analog extensions POTS trunk ports analog or BRI and VCM channels Analog trunk variant 6 DS 2 POTS 4 analog trunk 10 VCM Maximum two per IP500v2 Support only in IP Office 500v2 IP500v2 Combination Card INTELLIGENT COMMUNICATIONS BRI trunk variant 6 DS 2 POTS 4 BRI channels 10 Maximum two per IP500v2 Support only in IP Office 500v2 2009 Avaya Inc All rights reserved 34 Checkpoint INTELLIGEMT COMMUNICATIONS How many Combination Cards will be supported in the IP Office 500 Version 2 A 1 B 2 C 3 D 4 Correct feedback Correct Incorrect feedback Incorrect 2 Combination Cards will be supported in the IP Office 500 Version 2 2009 Avaya Inc All rights reserved 35 Checkpoint ANAYA Which of the following statements is correct A Combination Card includes 20 VCM B Combination Card includes 6 analog trunks C Combination Card includes 8 DS Ports D Combination Card includes 2 POTS Ports Correct feedback Correct Incorrect feedback Incorrect Combination Card includes 2 POTS Ports 2009 Avaya Inc All rights reserved 36 AVAVA INTELLIGENT COMMUNICATIONS ln Ze VE Module Objectives AVAYA INTELLIGEMT COMMUNICATIONS At the end of this
3. switch for this feature to work sees feye E Information Element Send Redirecting Number Clock Quality Network vt Supports Partial Rerouting d Support Call Tracing Active CCBS Support Passive CCBS Support L Cost Per Charging Unit 618 91 2009 Avaya Inc All rights reserved 79 Checkpoint AVAVA INTELLIGEMT COMMUNICATIONS Which configuration tab is used to configure SIP if different providers have to be configured oystem LAN SIP Registrar B System LAN SIP Credentials C SIP Line SIP Credentials D SIP Line SIP Provider gt Correct feedback Correct Incorrect feedback Incorrect SIP Line SIP Credentials is used if different provides will be configured Checkpoint AVAVA INTELLIGEMT COMMUNICATIONS If Mobile Callback is configured what will happen if the mobile user drops the call A The callback will be transmitted to users VoiceMail B IP Office will be call back after 5 seconds C The call will be dropped D The user has to reinitiate the call Correct feedback Correct Incorrect feedback Incorrect IP Office will be call back after 5 seconds AVAVA INTELLIGENT COMMUNICATIONS Module Objectives AVAYA INTELLIGEMT COMMUNICATIONS At the end of this module you will be able to Recognize the new system and user licenses Describe the new user profiles Understand the IP Phone licensing Licensi
4. INTELLIGEMT COMMUNICATIONS Primary IP Office Failure Primary amp Backup IP Office Primary amp Backup Preferred Edition Messaging AY Normal Operation 2009 Avaya Inc All rights reserved 14 5 Primary amp Backup IP Office Primary amp Backup Preferred Edition Messaging Primary IP Office Failure Primary amp Backup IP Office Primary amp Backup Preferred Edition Messaging Preferred Edition Failure Primary amp Backup IP Office Primary amp Backup Preferred Edition INTELLIGEMT COMMUNICATRONS Primary IP Office and Preferred Edition Failure Primary amp Backup IP Office Primary amp Backup Preferred Edition A Normal Operation s 7 77227 Pd ooog oooo A 0000 0000 2000A 2009 Avaya Inc All rights reserved 14 9 Primary amp Backup IP Office Primary amp Backup Preferred Edition ANAYA Preferred Edition Messaging Primary Failure Primary amp Backup IP Office Primary amp Backup Preferred Edition AY Distributed Voice Mail Failure Backup 2009 Avaya Inc All rights reserved 15 1 Checkpoint AVAVA INTELLIGEMT COMMUNICATIONS Which tab is used to configure Distributed Voice Mail in Manager A D IP Route oystem Voice Mail User Voice Mail Line IP Line Distributed Voice Mail Correct feedback Correct Incorrect feedback In
5. INTELLIGENT COMMUNICATIONS Compact Base Station Lowers cost of DECT entry 4 channels 8 on standard base station Max 5 Compact Base Stations Mix with standard base stations Same base station hardware 2009 Avaya Inc All rights reserved 62 DECI R4 Updates INTELLIGEMT COMMUNICATIONS When a Compact base station IPBS Compact is the radio master only 4 other base stations of any type will be supported The possible types are IPBS any firmware version and IPBS Compact If the radio is disabled on the Master 5 other radios base stations will be supported The IPBS Compact shall fully support the IP Office directory feature of the IPBS There is no limitation on which base station type is the synchronization master Compact or Standard The maximum number of concurrent calls supported by each IPBS Compact is 4 Checkpoint INTELLIGEMT COMMUNICATIONS How many channels will be supported by the Compact Base Station A 4 B 6 C 8 D 16 Correct feedback Correct Incorrect feedback Incorrect 4 channels will be supported by the Compact Base Station 2009 Avaya Inc All rights reserved 64 Checkpoint INTELLIGEMT COMMUNICATIONS How many Compact Base Station can be supported A 20 B 15 C 10 D 5 Correct feedback Correct Incorrect feedback Incorrect 5 Compact Base Station can be max supported 2009 Av
6. 2 058 Combination Card Correct feedback Correct Incorrect feedback Incorrect The Combination Card is only supported by the new IP Office 500 Version 2 O 2009 Avaya Inc All rights reserved 28 Checkpoint INTELLIGEMT COMMUNICATIONS Which of the following is one of the valid SD Card commands A Format SD Card B Start up Shutdown Card C Stop Auto Attendant D Start Web Server Correct feedback Correct Incorrect feedback Incorrect Start up Shutdown Card is one of the valid SD Card commands O 2009 Avaya Inc All rights reserved 29 AVAVA INTELLIGENT COMMUNICATIONS Module Objectives AVAYA INTELLIGEMT COMMUNICATIONS At the end of this module you will be able to Describe the new Combination Card for IP Office 500v2 List the functionality of the station trunk and Voice compression channels Understand the restrictions and allowable combinations in the base unit IP500v2 Overview INTELLIGEMT COMMUNICATIONS Only in the IP500v2 hardware it is possible to use the new Combination Card a TTT db EHEBBENHEH EM BEEBBENHBH EBEN BEHBENHEEN nu in CPUO symso Op oaSD op Aypo mT Tt tt System SD gt 100 240V Optional SD O 50 60 Hz 1 7A ___
7. 2009 Avaya Inc All rights reserved 69 Embedded Auto Attendant AVAVA Direct Dial by Number he Allows immediate Dial by Number when entering auto attendant Removes the need to select Dial by Number from the first menu Y i Auto Attendant Auto Atkendank Configuration Mame Eric Maximum Inactivity 8 s AA Number 01 Direct Dial By Number Dial By Mame Match Order Last then First Time Prafile Rer Morning None r D DD bSmELLLALELADARGSGSS H 2009 Avaya Inc All rights reserved 70 Embedded Auto Attendant Cont Settings Auto Attendant s Direct Dial By Number enabled DialByNumber action must be assigned to any key that corresponds to the first digit of a known system user or Hunt Group 2009 Avaya Inc All rights reserved T1 SIP Account Credentials INTELLIGEMT COMMUNICATIONS It is possible to have up to 30 SIP registration parameters They can be configured on a separate tab on the SIP line SIP credentials SIP Line Line 17 lt gt 2009 Avaya Inc All rights reserved 72 SIP Account Credentials Cont INTELLIGEMT COMMUNICATIONS The SIP channel tab is changed he SI
8. e E E E E E 2009 Avaya Inc All rights reserved 47 Checkpoint INTELLIGEMT COMMUNICATIONS Which 1400 series digital phone will support the BM32 A 1403 B 1405 C 1408 D 1416 Correct feedback Correct Incorrect feedback Incorrect 1416 digital phone will be supports BM32 2009 Avaya Inc All rights reserved 48 Checkpoint INTELLIGEMT COMMUNICATIONS How many different variants are available with the 1400 series digital phones A 1 B 2 C 3 D 4 Correct feedback Correct Incorrect feedback Incorrect 3 different types are available with the 1400 series digital phones 2009 Avaya Inc All rights reserved 49 AVAVA INTELLIGENT COMMUNICATIONS Module Objectives AVAYA INTELLIGEMT COMMUNICATIONS At the end of this module you will be able to Understand the support of the 1600i series phones Describe the new phone features supported in Release 6 0 Avaya 1600 Series IP Phones INTELLIGEMT COMMUNICATIONS Release 6 0 introduces IP Office support of the 16001 graphical screen version of the now end of sale 1600 Global range Functionality supported by these new phones Is identical to that of the 1600 series which is continued to be supported The only visible difference is the screen which now supports a proportional font 00910 Phone New Phone Features AVAVA INTELLIGEMT COMMUNICATIONS En bl
9. AVAVA INTELLIGENT COMMUNICATIONS Chapter 1 Module 1 Introduction 2009 Avaya Inc All rights reserved 1 Course Introduction INTELLIGEMT COMMUNICATIONS Welcome to the Avaya IP Office Release 6 0 Technical Delta Course This course is designed to provide an overview of the new features and the enhancements made to the latest version of IP Office The highlights are summarized and discussed under different headings like new and enhanced hardware applications and additional solutions 2009 Avaya Inc All rights reserved 2 Course Objectives AVAYA INTELLIGEMT COMMUNICATIONS At the end of this course you will be able to Recognize the New and Enhanced IP Office Hardware Supported with Software Release 6 0 Detine the New and Enhanced Features and Application Identify the general enhancement of one X R Portal for IP Office application Describe the Voicemail and Conferencing control functionality for IP Office Duration of this course 2 hours 2009 Avaya Inc All rights reserved 3 Navigating through the Course AVAYA INTELLIGEMT COMMUNICATIONS If you would like details or tips for navigating through the course click on Help Button from the Main Menu AVAVA INTELLIGENT COMMUNICATIONS Module Objectives AVAYA INTELLIGEMT COMMUNICATIONS At the end of this module you will be able to Describe the new IP Office 500 Version 2 Hardware
10. Day File Display Text INTELLIGEMT COMMUNICATIONS Please note Time will be in 24 hour format Today Secs Ring Time Ming Interval Hetres 2009 Avaya Inc All rights reserved 13 0 Client Enhancement Cont INTELLIGEMT COMMUNICATIONS User Profile Data Basic User Profile data such as the Mobile Home and Delegate number definitions for use by features such as out calling will be configurable via the Messaging Client 2009 Avaya Inc All rights reserved 9 Client Enhancement Cont AVAVA INTELLIGEMT COMMUNICATIONS Outcalling and Personal Distribution Lists The advanced capabilities of Outcalling and Personal Distribution Lists formally available via the Phone Manager will be made available via the Messaging Client These capabilities include setting up the Personal Time Profiles and escalation lists Client Enhancement Cont Administrators The ability to enable a new Messaging Client to be added that while able to view many of the settings is only able to manipulate users alarms Add Administrator Details Basic Standard password Confirm Password NEN 13 2009 Avaya Inc All rights reserved 3 Client Enhancement Cont AVAYA INTELLIGEMT COMMUNICATIONS Users Personal Configuration Options The GetMail Action Specific tab has been modified to include the option to enable the Advanced Per
11. etat From Time Length Zur Kathy wilson 1003 22 Dec 10 58 AM Bs Checkpoint AVAVA INTELLIGEMT COMMUNICATIONS Which is a new feature of one X Portal for IP Office voicemail integration A B C D User reset of forgotten voicemail passwords User administration of personal greetings User ability to change outcalling intervals User ability to change outcalling frequency Correct feedback Correct Incorrect feedback Incorrect one X Portal for IP Office allows administration of personal greetings Checkpoint AVAVA INTELLIGEMT COMMUNICATIONS Which is true about one X Portal for IP Office voicemail integration A B C D Voicemail support is only for Preferred Edition Voicemail outcalling is enabled by default Voicemail access does not require authentication Voicemail can be played back on the PC Correct feedback Correct Incorrect feedback Incorrect Voicemail can be played back using the PC or phone AVAVA INTELLIGENT COMMUNICATIONS Module Objectives AVAYA INTELLIGEMT COMMUNICATIONS At the end of this module you will be able to Describe the conference setup using the one X Portal for IP Office Understand the monitor and management one X Portal for IP Office audio conferences Conference Management INTELLIGENT COMMUNICATKONS Audio conference allows a user to set up monitor and manage audio conferences in IP Office Personal
12. system External Extn201 gt Call work 207 Add to conference Add to personal contacts Call work 202 Add to conterence extri203 205 Enter 2009 Avaya Inc All rights reserved 19 0 Ad hoc and Meet me Conferences AVAVA Ad hoc and meet me conferences are supported Emermmeormmber Transfer Enter call subject 0000 call Enter call subject 0000 More Extn201 13 00 03 09 Extn205 205 A Extn215 215 207 207 extn246 216 Extn208 209 Extn 17 211 Extn210 210 Conference 4 3 2 1 Easy Conference Setup INTELLIGEMT COMMUNICATIONS oupports Easy conference set up View participants Mute participants Drop participants 2009 Avaya Inc All rights reserved 19 2 View Mute and Drop Participants INTELLIGEMT COMMUNICATIONS Drop and Mute Erret Enter call 000202020200000 ERUIT Exmos t WAnthony Franci Exni n4 Etnos kathy Wilson Etnog Conference participants Conf 100 01 20 87 Extn 002 phane 1003 Call Transfer Consult Conference Etnos Etnos Add to Personal 1003 4 amp Anthony Etnio 1001 A 12 e Marcel Dupont Etnos Drop Mute A Extri 014 e 1002 Cal Transfer Consult Conferenc
13. 32 node 500 user IP Office Multi Site Network installations 2009 Avaya Inc All rights reserved 17 6 Checkpoint INTELLIGEMT COMMUNICAT In addition to Outlook and browser popping what additional feature does Call Assistant provide A Click to dial B Call logging C D Hunt Group forwarding Instant message logging Correct feedback Correct Incorrect feedback Incorrect Call Assistant supports click to dial 2009 Avaya Inc All rights reserve Checkpoint AVAVA INTELLIGEMT COMMUNICATIONS What is needed for Susie to Call Pick up a call for Jonathan A Susie requires the system password B Susie must enable the Call Pick up checkbox on Jonathan s icon C Jonathan must enable Susie to pickup his call D Jonathan must have his presence set to Cover Correct feedback Correct Incorrect feedback Incorrect Jonathan must enable Call Pick up for Susie AVAVA INTELLIGENT COMMUNICATIONS Module Objectives AVAYA INTELLIGEMT COMMUNICATIONS At the end of this module you will be able to Recognize the interaction between Avaya one X Portal for IP Office and the Voice Mail application Describe the configuration of personalized greetings Describe the configuration of the basic outcalling Basic VoiceMail Options INTELLIGEMT COMMUNICATRKONS User based voicemail configuration is added in order for a user to be able to self configur
14. AVAVA IP Office System Status Help Snapshot Logoff Exit About Memory Cards Service Alarms Control Unit 500 Expansion Modules H 323 Extensions Last Date OF Error Occurrences Error Description 16 09 2009 16 24 39 Attempt to use a Feature For which license is installed License Type Avaya IP Endpoints Attempt to use a Feature For which license is installed Type 3rd Party IP Endpoints mM The System was unable to connect the Feature Kev Server 4 sil BEES Kev Server IP Address 255 255 255 255 b 16 09 2009 19 10 57 01 System running secondary software 16 09 2009 19 10 57 Incompatible nr invalid SD card Fitted Optianal 16 09 2009 19 10 57 kN License Feature Key dongle Contiguration 0 b T Trunks 0 Link 0 Call Quality of Servic mM EE leet et Print Save 2009 Avaya Inc All rights reserved 26 IP500v2 SNMP INTELLIGEMT COMMUNICATIONS New system object ID for IP500v2 untt IP500v2 alarms supported as traps also SMTP and Syslog Including System running backup software Incompatible or Invalid SD Card fitted No Licence feature key dongle Voicemail Event storage nearly full 90 Voicemail Event storage full A INN Checkpoint INTELLIGEMT COMMUNICATIONS Which of the following cards is only supported by IP Office 500 Version 2 A B C D Phone2
15. DECT need a valid license in order to be fully functional 2009 Avaya Inc All rights reserved 88 IP Phone Licensing Cont The VCM channel license is removed VOM licenses are converted to Virtual Avaya IP endpoints licence One VCM Channel license is equivalent to three Avaya Virtual Avaya IP endpoints licenses IP Phone license reservation Reserve Avaya IP endpoint license for Avaya H323 and IP DECT extensions Reserve 3 party IP endpoint license for H323 and Sip extensions Emergency calls unlicensed Avaya IP Phones can make emergency calls VPN license no longer required License details SysMon H323 Status AVAYA INTELLIGENT COMMUNICATIONS License Status Last date and time when an Avaya IP license was obtained when an IP Endpoints license was obtained Registration Order Heserved status Avaya IP endpoint license CI IPPhoneStatus E B x Total Configured 5 Waiting secs for update Total Registered 4 Registered Status Extn Num Phone Licensed Mac verson ld EP identifier Status Rega Tmeouv TmeLast Avera ARONET 2611 1708 0 192 158 42 202 00 TA 1 0412 BOO 424114284 AAS Regist 2405 23 06 20 mem 101 4602 0 192 168 42 201 00 09 2 300 500 424114263 AAS Regist 240s 2306 20 B5secs 0 8005 Unknown 0 0 0 0 00 00 WY EP RAS Une 0 Us secs 0 210
16. Program Files ss amp vayaMP aicemail Prov M B CIBO Selena eres 2 5 Location C Program FilezsAvavaMP Office oicemail Pro Monthly The First Sunday of everp Weekly Even Sunday wee Shur Type V oicemaile Callflows Modules amp Conditions User Settings amp Greetings Module Recordings Restore Backup Configure Campaigns Sustem Settings System Settings Location C Program FilezsAvavaMP U ffice sv oicemail Pro Preferred Edition Enhancement Cont formerly known as VoiceMail Pro H e S O re System Prefe rences Mew messages Old messages Saved messages Unopened messages Mew recordings Old recordings Deleted messages Data Backup Last Run Hun Delete after Playback Order Voicemail Data Restore Restore From Files s amp vaya slP Offices ocemall Pr Taken 12 Nov 2009 11 03 43 lmmediate Vorcemails User Settings amp Greetings Campaigns Callflows Modules amp Conditions Module Recordings Disk Space Free Ib8 Free Now 05816 MB Will be free after data restore Restore Cancel INTELLIGENT COMMUNICATIONS Preferred Edition Enhancement Cont AVAVA formerly known as TTS Generated Announcements When connected to a Preferred Edition Server with Licensed TTS the Preferred Edition Client Wav editor wil
17. User Profiles travel with the user over Multi Site Network Textto Speech generic for email reading Softphone Mailbox Basic User Telewnrker Legacy licences ee wore are not used any motie user more for features included in user profiles Power User Add ons Customer Service Agent Customer Service SUpervisor 2009 Avaya Inc All rights reserved 86 Manager Profile INTELLIGEMT COMMUNICATIONS oelect User Profile Enable Disable Receptionist formerly SoftConsole Enable Disable SoftPhone E Extn203 203 Menu Programming Mobility Phone Manager Options Hunt Group Membership Announcements Personal Directory p User voicemail DNC shortcodes Source Numbers Telephony Forwarding Dial In Voice Recording Button Programming Extn202 202 Xem xg SSS Extn203 2013 5 ExEn204 204 Password 5555 Extn205 205 Extn206 sog Password Extnz 8 208 amp 210 210 Extension 203 amp Extn2611 26111 Locale m Extn2613 261 i Extn410 410 Priority Booo M Er Profile Basic User vw in in RemoteManager Receptionist Enable SoftPhone Enable Portal Services Directory 2009 Avaya Inc All rights reserved 87 IP Phone Licensing INTELLIGEMT COMMUNICATIONS All Avaya IP Phones 4600 5600 1600 9600 T3 IP VPN and
18. two from Optional SD card oystem primary is always initial choice Others may be used due to corruption constant reboots image or SD card not present BOOTP still used if no valid location AT X still causes BOOTP oystem Alarm is raised if not running from system primary location IP500v2 Start up cont INTELLIGEMT COMMUNICATIONS AUX button on back panel may be used to force use of the backup location All expansion units and phones will automatically be upgraded If necessary with firmware present on the SD card reduces system issues due to mismatched software NV Configuration and Security Settings loaded from flash IP500v2 Licensing AVAYA INTELLIGEMT COMMUNICATIONS Licensing Is similar to the 500 except the licence key 15 part of System SD card 2 hr grace period on System SD card removal to allow maintenance activities Installation of license keys either via Manager as normal or keys txt file in system primary directory of SD card Keys txt file will be merged at start up IP500v2 Upgrades AVAVA INTELLIGEMT COMMUNICATIONS oimilar procedure to IP500 Use of Upgrade Wizard to upgrade IP Office firmware Optional SD backup command prior to upgrade Use of Embedded File Manager mechanism to upgrade other system files 2009 Avaya Inc All rights reserved 18 IP500v2 Run time Licensing AVAVA IP500v2 has a 90 day entitlement period during which the hi
19. 611 0 0 8005 410 1 Compression Made automatic Select Transport Support 8001 210 0 0 TOM IP Gain Defaut d Local Hold Music 98 208 1 8 amp 7 207 ED1 IP 3TDM Gain Defaut Allow Direct Media Path 46 2 BD 5 DTMF Support 2833 Re invite Supported 95 205 BCI 5 ond B1 User Offered Codec 463 209 BDI 3 Reserve 3rd party IP endpoint licence i2 202 BDI 2 1 201 6004 101 0 0 2009 Avaya Inc All rights reserved 75 License Reservation cont AVAVA INTELLIGEMT COMMUNICATKONS IP DECT Extensions Extension IP DECT Extension 8005 410 etnon Modelet oer 8004 0 5003 2613 0 0 DECT Line ID 240 192 168 42 111 78002 2611 0 0 Message Waiting Lamp Indication Type 8005 410 0 0 8001 210 0 0 m Aba 208 BDI 8 Ab 207 BDI 7 gt M5 20 BDI 5 4 20 BDI 4 43 203 BDI 3 Me 202 BDI 2 abi 21 BDL 1 8004 101 0 0 2009 Avaya Inc All rights reserved 76 New Profiles AVAVA INTELLIGEMT COMMUNICATIONS oelect User Profile Enable Disable Receptionist formerly known as SoftConsole Enable Disable SoftPhone E Extn203 203 Menu Programming Mobility Phone Manager Options Hunt Group Membership Announcements Personal Directory p User voicemail DNC shortcodes Source Numbers Telephony Forwarding Dial In Voice Recording Button Programming Extn202 202
20. 90 D ED zD5219D 192 168 42 1 IP 500 2 6 0 9097 2 2 6 0 2098 C AMALOGPOTS3O0v2 8 0 11209 2 2 8 0 11011 C DIG DCPx30 8 0 11209 2 2 8 0 11011 Tim s IP 500 Tim s IP 500 192 168 42 8 IP 500 6 0 9063 255 2 6 0 2064 LIniF Braadcask Address 192 168 42 255 Refresh v Validate Known Units Upgrade Cancel 2 Configuration can be saved from IP500 and sent to an 500 2 2009 Avaya Inc All rights reserved 22 500 2 Manager cont AVAYA INTELLIGEMT COMMUNICATIONS Embedded tile manager supports Viewing editing SD card contents plus file attributes and executing SD card commands Lui Avaya IP Office Rb Manager Embedded File Management 00 007052190 6 0 909 7 Administrator E mi x File Edit View Help E 00 00052190 Mame index html index Modifed 16 06 2003 13 23 00 A ate Madifed 22 SYSTEM N 531676 Ao BACKUP j 1823219 Size bytes B2 Er Pac 2443628 Wink Announcement D ata E 1817631 WANE abel 1 SMDR 1815920 a FR 1879844 wing E PRIMARY Tf 4361 nicemail Data Pom Format 1 fy TEMP pt 1531084 Wine B SOC E 4 Total Space Used bytes 505741312 E a DYNAMIC Space Remaining bytes 3446665920 LVMAIL 42 SMDR H E LVMAIL PRIMARY TEMP 12 80
21. Address Use Tel URI FI Pref Country Code 2009 Avaya Inc All rights reserved 10 5 Checkpoint AVAVA INTELLIGEMT COMMUNICATIONS Which of the following statements about configuring prefixes is true A Prefixes can be configured on SIP line tab B Prefixes can be used for SES connections C Prefixes may not be used on SIP Trunk D Prefixes can only be configured for long distance calls on SIP Correct feedback Correct Incorrect feedback Incorrect Prefixes can be configured on SIP line tab Checkpoint AVAVA INTELLIGEMT COMMUNICATIONS Identify the right criteria which will take a SIP Trunk out of Service A received reply follows up an OPTION message will take the trunk out of service B Ifthe connection is broken for Trunks this trunk will be taken out of service C A SIP trunk will be taken out of service if a reply is received D Ifa DNS Server is not available the H323 Line will be taken out of service Correct feedback Correct Incorrect feedback Incorrect If the TCP connection is broken for TCP Trunks this trunk will be taken out of service DODAN AVAVA INTELLIGENT COMMUNICATIONS Module Objectives AVAYA INTELLIGEMT COMMUNICATIONS At the end of this module you will be able to Identify the SoftPhone features available with IP Office Release 6 0 Understand the SoftPhone configuration Describe how SoftPhone works in a Multi Site Netw
22. Auto Attendant 2 free channels and an additional 4 licensed channels IP500v2 Features cont AVAYA INTELLIGENT COMMUNICATIONS Supports IP Office and Partner Edition operating modes Back panel AUX button additional boot and shutdown controls Other capabilities as per the IP500 users extensions performance etc O 2009 Avaya Inc All rights reserved 9 IP500v2 Combination Card INTELLIGEMT COMMUNICATIONS Combines digital extensions DS analog extensions POTS trunk ports Analog or BRI and VCM channels Analog trunk variant 6 DS 2 POTS 4 Analog trunk 10 VCM BHI trunk variant 6 DS 2 POTS 4 BHI 10 VOM Maximum two per IP500v2 oupport only in IP Office 500 Version 2 IP500v2 SD Cards AVAVA INTELLIGEMT COMMUNICATIONS Two cards System and Optional oystem SD card must be present at all times some exceptions oystem SD card is Avaya supplied and delivered separate from base unit Three types of System SD card Defines operating mode AVAYA IP Office A Law 5 oystem SD Office U Lays IPO MU LAW PCSOX 700XXXXXX IP Office Partner Edition FK 1234567890 IP500v2 SD Cards cont INTELLIGEMT COMMUNICATIONS Contains all firmware software configuration Voicemail AA prompts amp recording Firmware includes all current expansion and phone binaries ooftware includes SSA oome i
23. Clas 192 168 42 204 00 07 T247 0 500 4a411d251 RAS Regist 1 260s 2306 20 B8secs 0 2613 5620 1 192 168 42 208 00 04 8 076 HOO 424119254 RAS Regist 1 240s 2306 20 B5secs 0 4 Display Option Show All Registered UnRegistered Print Reset Phones Cancel Checkpoint AVAVA INTELLIGEMT COMMUNICATIONS Which of the following statements is true A The VCM channel license includes three SIP channels B VPN license 15 required for IP endpoints C One VCM Channel license is equivalent to 10 Avaya Virtual Avaya IP endpoints licenses D Unlicensed Avaya IP Phones can make emergency calls Correct feedback Correct Incorrect feedback Incorrect Unlicensed Avaya IP Phones can make emergency calls Checkpoint INTELLIGEMT COMMUNICATIONS Which of the following is not an option for System Edition licensing A Essential B Preferred C High Resolution D Advanced Correct feedback Correct Incorrect feedback Incorrect High Resolution is not an option System Edition licensing O 2009 Avaya Inc All rights reserved 92 AVAVA INTELLIGENT COMMUNICATIONS Module Objectives AVAYA INTELLIGEMT COMMUNICATIONS At the end of this module you will be able to Describe the configuration of SIP trunk prefixes Recognize the SIP parameters for hunt groups and Voice Mail Describe the multiple credentials per trunk configuration Understand the SIP session t
24. Configuration INTELLIGEMT COMMUNICATIONS Security Settings Security General E System 2 Services 4 6 Rights Groups 5 fis Service Users 4 Telephony Directory Serv IPS00Y2 System LANI LAN2 DNS Voicemail Time OFFset CO OC hours minukes T TFTP Server IP Address 0 0 D HTTP Server IP Address 0 0 Manager PC IP Address D x d o s Dogs s Avaya HTTP Clients Only Enable SoftPhone HTTP Provisioning System 1 System 00 00705216 Switch Mame IP Address System Details Unsecured Interfaces 00052160 192 168 42 54 Base Configuration Services Base Port 50804 3 Maximum Service Users 15 System Discovery TCP Discovery Active UDP Discover Active Security Session ID Cache Hours Allow HTTPS L 2009 Avaya Inc All rights reserved 11 3 SIP SoftPhone Configuration AVAYA INTELLIGEMT COMMUNICATIONS One IP Office on the Multi Site Network formerly Small Community Network must be configured to allow SIP phone provisioning It is recommended that only one IP Office is configured to ease the installation Mns System LANI LAMz DNS voicemail Telephony Directory Serv Name 500 2 MACFAR M he 00 00 4 Server IP Address 0 0 0 HTTP Server IP Address I Phone File Server Type custom Manag
25. Help Received TFTP request For HaldMusic wav From 135 64 184 158 23070 IP500v2 Manager cont INTELLIGEMT COMMUNICATIONS Manager also supports command to rebuild a system SD card locally from installed directory P500v2 security settings unchanged from 500 IP500v2 configuration settings unchanged from IP 500 O 2009 Avaya Inc All rights reserved 24 IP500v2 SSA INTELLIGENT COMMUNICATIONS 500 2 SD cards can be displayed in SSA including card information and commands WJ IP Office R6 System Status 00 007052190 192 168 42 1 500 v2 6 0 9097 E ml x AVAYA IP Office System Status Help Snapshot LogOFF Exit About Memory Cards Control Unit 1 500 Control Unit 500 v2 Current Firmware 6 0 ano Expansion Modules H 323 Extensions Mode IP Office Book Location System Primary System Hardware Summary SD Card Slots Slot Name Optional 50040 4096 ME Control Unit Slots Slot Number External Modules Module Number Type Current Firmware 1 Phone 30 v2 8 0 11209 7 Summary Shutdown System Backup System Files Restore System Files Upgrade Binaries IP500v2 SSA cont INTELLIGENT COMMUNICATIONS New IP500v2 Alarms include system not running from primary location and invalid SD card fitted x IP Office R6 System Status 00 007052190 192 168 42 1 500 V2 9097
26. P user name is added to registration combo box so that system administrators can easily identify the appropriate registration parameter Edit Channel Via Local URT Use Authentication Name Contact Use Authentication Name Display Name Use Authentication Name Registration Incoming Group 1 Outgoing Group 17 Calls per Channel 10 2009 Avaya Inc All rights reserved 73 License Reservation AVAVA INTELLIGEMT COMMUNICATRONS H323 Extensions Extension H323 Extension 8001 210 m 8000 8004 0 6003 2613 0 0 IP Address 192 168 42 204 VoIP Silence Suppression 8002 2611 0 0 e MAC Address oo oO Enable Faststart For nan Avava IP phones 8001 210 0 Compression automatic Select 4a 208 01 8 Out OF Band DTMF TOM IP Gain Default d 20 BDI 7 Lacal Tones 46 206 E gt Gain Default Ab 205 5 Allow Direct Media Path 2 Supplementary Services Reserve Avaya IP endpoint licence 3 203 BDL 3 amp 2 BDI 2 Reserve 3rd party IP endpoint licence 201 BD 1 8004 101 0 0 2009 Avaya Inc All rights reserved 74 License Reservation cont AVAYA INTELLIGEMT COMMUNICATIONS SIP Extensions Extension E SIP Extension 8000 8004 d Extension Module Port Extn 8000 8004 0 0 8003 2613 0 0 Address 0 OD vaIP Silence Suppression 8002 2
27. Xem xg SSS Extn203 2013 5 ExEn204 204 Password 5555 Extn205 205 Extn206 sog Password Extnz 8 208 amp 210 210 Extension 203 amp Extn2611 26111 Locale m Extn2613 261 i Extn410 410 Priority Booo M poene in in RemoteManager Iv Receptionist Enable SoftPhone Enable Portal Services Directory 2009 Avaya Inc All rights reserved 77 ISDN redirecting number for mobile twinning INTELLIGEMT COMMUNICATIONS When ISDN provider supports this feature it will pass the original calling number to the final destination providing we populate redirecting number with our ISDN subscriber number Original caller will be presented only for twinning not forwarding transfer etc SOs Ie em a 707 Mobile user can see that Peter Is calling 9 Incoming call from Peter 2009 Avaya Inc All rights reserved 78 ISDN redirecting number Cont INTELLIGEMT COMMUNICATIONS BRI Line 12 There is a new setting on all ISDN lines both BRI us 2 PRI that indicates whether 5 provider supports this feature 2 Telephone Number Incoming Group ID 12 i 8 Mobile twinning settings PTS do not need to be Set the
28. ail and Confirm Voicemail code only numeric Confirm Voicemail Code Park Slots 1 Name your park slots 2 3 4 Conference Bridge Number o Enter a conference bridge number you own Personalized Greetings Voicemail is currently unavailable Upload 5 MB Personalized Greetings Save Changes Click the Save button to retain your configuration changes m Downloading picture http localhost 8080 inyama images decendsort png Local intranet 7 100 zed 18 start Qe Office R6 System 2 CAWINDOWSIsyste Avaya IP Office R6 Microsoft Image Co one x Portal Win 2 Search Desktop P 290 11 11AM 3 oupports Voice Mail AVAVA INTELLIGEMT COMMUNICATIONS oupports Essential Edition formerly Embedded Voicemail and Preferred Edition formerly VoiceMail Pro User Options VWorcernall Email On Copy C3 Fanward Alert Off Vaicemail On Vaicemail Ringback The one X Portal for IP Office will validate the user code and apply these restrictions before the code Is sent to voicemail Voicemail Message Playback AVAVA INTELLIGEMT COMMUNICATIONS Voicemail message playback via PC rather than just desk phone on gt lt Portal for IP Office Calls Cal Consut Transfer Enter call subject Mare 2 Voicemail Voicemail 00 00 05 1 2 3 4 4 zd x
29. ame Use Authentication Name Registration Users Incoming Group Outgoing Group Fj 8 ah Max Calls per Channel 10 x Hegister SIP Line using domain name DNS resolution tried if SIP Line UnIlvoIP T38 Fax SIP Credential There is a configured Line Number DNS server The system is a DHCP client Prefix National Prefix Country Code 44 International Prefix 900 DNS resolution Send Caller ID Mone At system startup Network Configuration i Whe the res Layer 4 Protocol UDF When the trunk goes Use Network Topology Infa OUt of service 2009 Avaya Inc All rights reserved 10 3 SIP trunk out of service AVAVA INTELLIGEMT COMMUNICATIONS There is a new parameter on every SIP line on the system Check OOS It is enabled by default For both UDP and T CP SIP trunks the OPTIONS message will be sent A trunk will be taken out of service if a reply is not received For TCP trunks if the TCP connection is broken the trunk will be taken out of service If the trunk requires DNS and the IP address is not resolved or the DNS resolution has expired the trunk will be taken out of service SIP trunk out of service Cont AVAYA INTELLIGENT COMMUNICATIONS Check OOS in SIP Line configuration SIP Line STP LIRI VoIP T38Fax SIP Credentials Line Number 26 Registration Required SP Domain Name In Servis ITSP IP
30. aya Inc All rights reserved 65 AVAVA INTELLIGENT COMMUNICATIONS Module Objectives AVAYA INTELLIGEMT COMMUNICATIONS At the end of this module you will be able to Describe the new Dial by Number feature for the Auto Attendant Understand the mobility control changes Recall the multiple SIP credentials Describe license reservation Understand the new profile settings Describe how to configure ISDN redirecting number Mobility Callback INTELLIGEMT COMMUNICATIONS To reduce call costs by originating calls on fixed lines and to allow the business rather than the mobile user to be charged The mobile user dials the FNE 33 DDI and gets the Ringback The mobile user drops the call IP Office calls back after 5 sec Dial Lone is presented to the mobile user on answer Mobile Call Control must be enabled Mobility Callback cont INTELLIGEMT COMMUNICATIONS gunt Extn209 209 Internal Twinning Twin Bridge Appearances Twin Coverage Appearances Twin Line Appearances Mobility Features Mobile Twinning Twinned Mobile Mumber 793 46333 including dial access cade Twinning Time Profile Mobile Dial Delay secs 2 Mobile Answer Guard secs 0 Hunt group calls eligible For mobile twinning Forwarded calls eligible For mobile twinning Twin When Logged out ane X Mobile Client Mobile Call Contral Mobile Callback
31. c All rights reserved 42 Checkpoint INTELLIGEMT COMMUNICATIONS Identify the 9600 series phone that does not except the connection of BM24 A 9650 B 9640 C 9630 D 9620 Correct feedback Correct Incorrect feedback Incorrect 9620 phones does not except the connection of BM24 O 2009 Avaya Inc All rights reserved 43 AVAVA INTELLIGENT COMMUNICATIONS Chapter 1 Enhanced amp New Hardware 400 Series Telephone Support Module Objectives ANAYA INTELLIGEMT COMMUNICATIONS At the end of this module you will be able to Describe the IP Office 500 support of the new digital 1400 series phones List the features supported Describe the BM32 module connection Avaya 1400 Phones INTELLIGEMT COMMUNICATIONS Release 6 0 introduces IP Office support of three new digital phones similar in appearance to the 1600 series of IP phones 1408 Digital Phone 1416 Digital Phone 2009 Avaya Inc All rights reserved 46 Avaya 1400 Phones INTELLIGEMT COMMUNICATIONS Built in features include language setting personalised ring call timer Visual Voice Mail Contacts A Button Module 32 BM32 is available for use with the 1416 telephone Up to 2 BM32 per 1416 set and up to 10 BM32 per system Is supported BM32 connects to a dedicated port on the back of the 1416 sets 1400 series sets are Digital using 1 pair wire ie a 2 E gt
32. cemail Pro Client Intuity Local The capability of utilizing multiple Preferred Edition 2 00E007028F38 19216842111 Name IP Address Messaging on a Multi Site Tes Network is now supported This provides the capability of Lem s providing localized resources On VaivemaiPio Administrators busy Multi Site Network nodes 7 2 increasing the total number of nnd RR Voice Mail ports available on a 2 Sessions configured Multi Site Network a level of resilience as well asa reduction in network traffic back to the centralized Voice Mall 2009 Avaya Inc All rights reserved 14 Distributed Messaging using Preferred Edition formerly VoiceMail Pro Distributed Voice Mail configured in Manager System LANI LANZ ONS Voicemail Telephony Directory Services System Events SMTP Voicemail Type Distributed Voicemail w Messages Button po gt voicemail Destination Centralized voicemail Distribuked Voicemail Voicemail IP Address Embedded voicemail Group voicemail Backup Voicemail IP Address Remote Audix voicemail Voicemail Lite Fro Breakaut I0 MN I MN 2009 Avaya Inc All rights reserved 14 2 Primary amp Backup IP Office with Centralized Preferred Edition Messaging inania Normal Operation 500 Backup Primary amp Backup IP Office with Centralized Preferred Edition Messaging
33. correct Using the System Voice Mail Tab Distributed Voice Mail will be configured 2009 Avaya Inc All rights reserved 15 2 Checkpoint AVAVA INTELLIGEMT COMMUNICATIONS Which statement is true about Distributed Voice Mail A Requires more then one Backup Server in the Multi Site Network B Supports more than 32 nodes in the Multi Site Network Reduces the network traffic back to the Centralized Voice Mail D Provides more than only one Voice Mail per user Correct feedback Correct Incorrect feedback Incorrect Distributed Voice Mail reduces the network traffic back to the Centralized Voice Mail AVAVA INTELLIGENT COMMUNICATIONS Venim d ln Ze Tis Module Objectives AVAYA INTELLIGEMT COMMUNICATIONS At the end of this module you will be able to Describe the new functionality of wallboards Understand Customer Call Reporter CCR installation and configuration changes Describe the report changes Understand the user interface simplification Installation Changes IP Office Discovery Mechanism removed Configuration added to administrator systems page Allows installation of software without the need of an operational IP Office Allows modification of settings without the need to re run the installer 2 Change Password LogOff Status 7 Help Hemote Database installation Installer can browse the network for a in
34. ddress 0 OF QO 0 Voicemail Channel Reservatian Unreserved Channels Auto Attendant Voice Recording Mandatory Vc Announcements Mailbox Access DTMF Breakout Reception Breakout 0 meine SIP Settings SIP Mame SP Dey Nane Aias Anonymous d 2009 Avaya Inc All rights reserved 99 SIP Session Timers AVAYA INTELLIGEMT COMMUNICATIONS If the other side requires session timers IP Office will perform SIP session level ping in accordance with RFC4028 This is used to check whether the session is still alive and to detect breakages Added support for SIP method UPDATE IP Office detects whether the other side supports update dynamically session refresh is performed using method UPDATE if supported or a regular re INVITE Multiple account credentials per SIP trunk INTELLIGEMT COMMUNICATIONS It is possible to have up to 30 SIP registration parameters They can be configured on a separate tab on the SIP line SIP credentials SIP Line Line 17 gt 2009 Avaya Inc rights reserved 10 1 Multiple account Cont INTELLIGEMT COMMUNICATIONS The SIP channel tab is changed The SIP user name is added to registration combo box so that system administrators can easily identify the appropriate registration parameter Edit Channel Via Local URI Use Authentication Name Contact Use Authentication Name Display N
35. e Drop Hold Record Mute Mute All Call Log Klessages 0 unread Type Name Time Duration Calle b Li bp Marcel Dupont 1002 22 Dec 9 31 53 13s 1 Kathy wilson 1003 22 Dec 9 31 14 AM 555 1 Y ou have no messages Clear Tab Managing of Audio Conferences INTELLIGENT COMMUNICATIONS arc m T Portal for Office AFranco 1001 Office 4 veilable ZZ Help Logout Calls Directory _ Consut Transter Enter call subject arene craic 4 anthony Franci Extn1004 Extn1016 Extn1005 Kathy Wilson Extn 008 8 Extn1 007 Marcel Dupont Extn1008 Work Extn1009 TE 1002 Cal Transfer Consult Conference Extn1010 Extn1011 Add to Personal Extn1012 Extn1013 Extn1014 nter a name Call Log 22 Dec 9 31 53 22 Dec 9 31 14 AM You have no messages BAAMRARAREARARARERAEREAEAREREA EAR ARAER EA IAEA AREA ARA HARADA Checkpoint AVAVA Which is true about one X Portal conferencing A Ad hoc and meet me conferencing are both supported Participants can mute themselves or other participants D C Only the conference initiator can add additional users D The conference initiator can place all users on hold Correct feedback Correct Incorrect feedback Incorrect one X Portal for IP Office conference supports both ad hoc meet me conferencing
36. e voicemail options Basic voicemail options User Options Enable disable Voicemail Code e Voicemail access code e Voicemail Email options Voicemail On Copy C3 Forward Alert Voicemail On Vaicemail Ringback Personalized Greetings Personalized user based Voicemail greetings Record new greetings Assign greetings Delete greetings The dropdown listbox should also show the list of already created greetings for rerecording playing or deleting Greetings On Vacation Temp Greeting Away from Desk Bus _ Give a new Greeting Mame Greetings Already recorded Greetings Delete Play Record Basic Out calling Configuration INTELLIGEMT COMMUNICATIONS Basic Outcalling configuration Enable disable Escalation number one X Portal Windows Internet Explorer E 8 x mcm B __ NI 2 Google File Edit View Favorites Tools Help Sup Favorites 4 Portal gt D Safety i Keyboard shortcuts Answer Define key presses to be used for common actions CTRL ALT A Call CTRL ALT C Hold CTRL ALT H Drop CTRL ALT D Sound Configuration Switch sounds on for ringing and new message events Enable sound notifications Voicemail Code Voicemail Code Enter Voicem
37. edback Incorrect Using a SIP SoftPhone an appropriate licence must be available AVAVA INTELLIGENT COMMUNICATIONS Venim d ln Ze Tis Module Objectives AVAYA INTELLIGEMT COMMUNICATIONS At the end of this module you will be able to Recognize the Exchange 2007 Integration Enhancements Describe the Distributed VoiceMail in a Multi Site Network Describe the Housekeeping and Data Backup Understand the Text to Soeech Enhancements Perform a Graceful Shutdown List the new Client Enhancements Preferred Edition Enhancement formerly known as VoiceMail Pro Y Exchange 200 Integration Enhancements When Preferred Edition is configured so that Exchange 200 is the Mail store then the Web oervices Interface will provide the ability to forward existing messages in to the Exchange mail store 2009 Avaya Inc All rights reserved 12 1 Preferred Edition Enhancement Cont formerly known as VoiceMail Pro Distributed Voicemails When connected to the Centralized voicemail the Preferred Edition Client will be able to list any Distributed voicemails connected to it 5 9 Specific Start Paints Groups ri Short Codes test of Users W m L efault Start Points v oicemail Pra Administrators SP Server Queues Alarms Outcalls Resource Information m Sessions EAT 1 IKT ELLIGEMT COMMUNICATIONS Preferred Edition Enhancement Cont AVAVA for
38. el statistics only no agent 2 12 1 2 Depak Dirk Rheeder Extn2123 Fxtn2124 Ta 52 E an 7 2 4 A 1 m m X Lids Extn2125 Extn2126 Extn2127 Extn2128 Wallboard Cont INTELLIGEMT COMMUNICATIONS Leader Board call center motivational tool Real Time Graphs Message Board Rebranding Title Bar Company Logo Background bitmap Color Scheme 2009 Avaya Inc All rights reserved 16 Checkpoint AVAVA INTELLIGEMT COMMUNICATIONS Which of the following can be changed on the wallboard A Company Logo B Title Bar C Background bitmap D All are correct Correct feedback Correct Incorrect feedback Incorrect All are correct Company Logo Title Bar and Backgtound bitmap can be changed for the look and feel of the wallboard 2009 Avaya Inc All rights reserved 16 Checkpoint AVAVA INTELLIGEMT COMMUNICATIONS The separate lists for reports housekeeping and messaging are collapsed in which single table A View B Historical Reporting C Scheduler D Account Correct feedback Correct Incorrect feedback Incorrect The separate lists for reports housekeeping and messaging are collapsed in the Scheduler table 2009 Avaya Inc All rights reserved 16 3 AVAVA INTELLIGENT COMMUNICATIONS T ell ln EU A 4 Module Objectives AVAYA INTELLIGEMT COMMUNICATIONS At the end of this mod
39. er IP Address 0 0 0 0 Avaya HTTP Clients Only Enable SoftPhone HTTP Provisioning NI rights reserved 11 oIP SoftPhone INTELLIGENT COMMUNICATIONS SIP Softphone server ooftPhone registers with the server Peter on his SoftPhone 2009 Avaya Inc All rights reserved 11 5 SIP Phones improvements Closer integration of CTI applications and SIP phones for the phones that support Talk Hold events Broadsoft Specification answer the call to place the call on hold retrieve the call from hold Support is dynamically detected Phones Tested Avaya SoftPhone CounterPath Bria SoftPhone Snom 2009 Avaya Inc All rights reserved Checkpoint AVAYA Which Tab is used to have the SIP Softphone enabled A User Telephony Call Settings B User Telephony Softphone C User User D User Phone Manager Options Correct feedback Correct Incorrect feedback Incorrect User User is used to have the SIP Softphone enabled 2009 Avaya Inc All rights reserved Checkpoint AVAVA INTELLIGEMT COMMUNICATIONS Which of the following statements regarding the SIP ooftPhone is true A A SIP Line has to be configured B An appropriate licence must be available C The User s Voicemail must be disabled D Forced Account Code has to be enabled Correct feedback Correct Incorrect fe
40. ghest version of running software is recorded This version determines what level of software can be run without a Software Upgrade licence The period is actually 100 days and starts on the first call Just power on time is included There is no external indication of the elapsed time The version is recorded on the base unit and cannot be reset in the field A AAN IP500v2 Home Page INTELLIGEMT COMMUNICATIONS Point web browser at IP Office IP address IP Office responds with home page oimple home page not a file on SD card Not customizable Avaya IP Office R6 Can start the relevant SSA System Name EO0 57215F version from link IP Address 192 168 42 1 version 6 0 8108 Access the online IP Office knowledge base locally Knowledge Base 2001 2010 Avaya Inc All rights reserved amp Done a Local intranet IP500v2 Misc AVAYA INTELLIGEMT COMMUNICATIONS Alarm log has been increased from 8 to 32 entries Configuration max size now 2MB from 1MB DS phone firmware upgrades follow the IP phone process try on SD card then manager server 15 hours maximum Embedded Voicemail storage IP500v2 Manager AVAYA INTELLIGENT COMMUNICATRONS 500 2 supported as a different type from IP500 Avaya IP Office R6 Upgrade Wiz Program Files Avaya IP Manager x Address Available 00200 7052 1
41. he Preferred Edition Client A one X Portal for IP Office B Conferencing Center C D Receptionist formerly known as SoftConsole Phone Manager Correct feedback Correct Incorrect feedback Incorrect Phone Manager provided Outcalling and Personal Distribution Lists prior to the current implementation in the Preferred Edition Client AVAVA INTELLIGENT COMMUNICATIONS Module Objectives AVAYA INTELLIGEMT COMMUNICATIONS At the end of this module you will be able to Describe the distributed Voice Mail List the functionality of Primary Backup and Distributed Voice Mail Server Understand how to configure distributed Voice Mail Distributed Messaging using Preferred Edition formerly voiceMail Pro Preferred Edition Messaging Backup Using the IP Office Manager when connected to the Primary IP Office providing the Preferred Edition connection a system administrator will now be able to configure a backup Preferred Edition Under normal operation the Backup Preferred Edition will be kept up to date with message and call flow add moves and changes so that should the Primary Voice Mail fail a swap to the backup will have a minimal loss of data Data changes that occur between the last data update and a system failure will be lost I AAN Distributed Messaging AVAVA using Preferred Edition formerly VoiceMail Pro Preferred Edition Messaging Distri puted Voi
42. imers Describe the SIP registration using DNS Understand how a SIP trunk can go out of service SIP Trunk Prefixes AVAYA INTELLIGEMT COMMUNICATIONS From version 6 prefixes can be configured on SIP line tab If Prefix is set then both National and International prefix must start with it same as for other types of trunks Prefixes allow call back from the call log SIP Line SIP URI VoIP T38 Credentials Line Number 26 a Registrati ITSP Domain Mame sipgate co uk In Service Number received from the Number presented to trunk incoming call route called number is without the part in brackets ITSP IP Address 0 0 0 0 Use Tel U Prefix Check OC NatonalPrefix Country Code 8 International Prefix Send Caller ID 441707362200 9101707362200 00441707362200 9 01 707362200 441707362200 9 01 707362200 6494770557 9 006494770557 Network Configuration Layer 4 Protocol uP Send Po Use Network Topology Info LAN 2 v SIP Parameters for Hunt Groups and Voice Mail AVAVA INTELLIGEMT COMMUNICATIONS From SIP lines can be configured to SIP data configured on both users and hunt groups on the system Use User Data in SIP Channel view is renamed to Use Internal Data Mew Channel vla 122 1568 42 1 Local URI Use Authentication Name yt Contact Use Authentication Mame Display Name se Interna
43. l Data Incoming Group Max Calls per Channel 10 a 2009 Avaya Inc All rights reserved 96 SIP Parameters for Hunt Groups and Voice Mail AVAYA INTELLIGEMT COMMUNICATIONS data for users and hunt groups is broadcast across the SCN For simplicity purposes it is sufficient to have only one Incoming Call Route for SIP lines that use internal data with destination Default values for SIP Name and Contact on SIP data tab are based on user and hunt groups extension numbers Default value for SIP Display Name is based on user hunt group name data can be specified on the Voice Mail tab when Voice Mail is Preferred Edition formerly VoiceMail Pro Centralized or Distributed This data will be used when Voice Mail is making calls using a SIP line Voice Mail will use SIP parameters on Ld switch that is making the SIP call 09 Avaya Inc All reserved 97 SIP Parameters Cont INTELLIGENT COMMUNICATIONS oample Manager Configuration for Hunt groups Collective Group HGAlpha 388 Contact 2009 Avaya Inc All rights reserved 98 SIP Parameters Cont INTELLIGEMT COMMUNICATIONS oample Manager Configuration for Voice Mail System LAN1 LAN2 DNS Voicemail Telephony Directory Services Voicemail Type Voicemail Lite Pro Voicemail Destination Voicemail IP Address 192 158 42 55 Backup Voicemail IP A
44. l support the ability to create prompts using TTS Preferred Edition Enhancement Cont AVAVA formerly known as VoiceMail Graceful Shutdown The Preferred Edition Client Server and IP Office interfaces have been modified to provide a graceful shutdown that on request will prohibited new calls from being presented while the system waits for existing calls to the voicemail to be completed before shutting down the Preferred Edition Server Preferred Edition Enhancement Cont formerly known as VoiceMail Pro Preferred Edition Backup Using the IP Office Manager when connected to the Primary IP Office providing the Preferred Edition connection a system administrator will now be able to configure a backup Preferred Edition Under normal operation the Backup Preferred Edition will be kept up to date with message and call flow add moves and changes so that should the Primary Voice Mail fail a swap to the backup will have a minimal loss of data Data changes that occur between the last data update and a system failure will be lost Client Enhancement Alarms he Alarms feature has been enhanced so that alarm durations can be modified the number of attempts and the interval between can be configured as well as the ability to setup a code that needs to be entered to cancel or acknowledge the alarm call Alarms Hinig alarm on Target alarm at Time hh mm Frequency
45. merly known as VoiceMail Pro m Housekeeping and Data Backup The Preferred Edition will now facilitate a separate housekeeping duration for call recordings It will now be possible to carry out ad hoc and scheduled data backups A manual restore capability is supported Preferred Edition Enhancement Cont AVAVA formerly known as VoiceMail Pro Housekeeping System Preferences General Directories MAPI Mew messages Old messages Saved messages Unopened messages Mew recordings Old recordings Deleted messages Data Backup Last Run Hest Hun 09 Avaya Inc All rights reserved 12 4 Preferred Edition Enhancement Cont formerly known as VoiceMail Pro Data Backup manually scheduled System Preferences Voicemail Data Backup Local Housekeeping SNMP Alarm Gutcalling Start 02 00 Delete after Playback Order Daily Every day s New messages hours FIFO he V oicemailz Callflows Modules amp Conditions User Settings amp Greetings Module Recordings Voicemail Data Backup Local bd Campaigns system Settings Location C Program Filez s amp vava slP Office orcemall Pro Voicemail Callflows Modules amp Conditions User Settings amp Greetings Module Recordings Campaigns System Settings Voicemail Callflows Modules amp Conditions User Settings amp Greetings Module Recordings Location C
46. module you will be able to Describe the IP Office 500 support of the new Avaya one X 9600 Series IP Phones Recall the features supported Describe the BM24 module connection Avaya 9600 Phones AVAVA INTELLIGEMT COMMUNICATIONS Release 6 0 introduces IP Office support of four new IP phones from the Avaya one X 9600 Series IP phones The phones provide a high end solution offering bigger screens paperless labels and enhanced audio quality 9620 IP Phone 9630 IP Phone 2009 Avaya Inc All rights reserved 39 Avaya 9600 Phones AVAVA INTELLIGEMT COMMUNICATIONS IP Office integration includes features menus centralized call log centralized contacts and visual voice oupported only on IP500 IP500v2 running IP Office mode Th rn TEL te Ba 12 ae 9640 IP Phone 9650 IP Phone 2009 Avaya Inc All rights reserved 40 Avaya 9600 Phones AVAVA INTELLIGEMT COMMUNICATIONS All 9600 series phones except the 9620 support connection of up to three BM24 button modules 2009 Avaya Inc All rights reserved 41 Checkpoint INTELLIGEMT COMMUNICATIONS Which of the following hardware supports the 9600 series phones A IP Office 406V2 B IP Office 500 C D IP Office 403 IP Office 412 Correct feedback Correct Incorrect feedback Incorrect Only the IP500 hardware supports the 9600 series phones O 2009 Avaya In
47. n May 2010 Maintenance Helease Windows PC based downloadable component that enables Browser popping Click to dial Microsoft Outlook popping Browser popping Brings an user authenticated browser session to the foreground on an incoming call Disabled by default O 2009 Avaya Inc All rights reserved 17 Call Assistant Cont AVAVA available in May 2010 Maintenance Release vinim cese Click to dial Allow a user to simply cursor to a phone number anywhere on the desktop and hit a hot key to dial Enabled by default Microsoft Outlook popping Pop outlook context on the basis of an incoming call Enabled by user Disabled by default Effected by the installation of a client component on the individual users PCs Only supported on Microsoft Windows based PCs 9 Avaya Inc All 17 4 Miscellaneous Features amp Items AVAVA INTELLIGEMT COMMUNICATIONS Login Enhancements Enable agent type and hot desk type login Directory Groups User definable groups to allow users to view and manage small communities of users in the Directory Gadget eupports Presence and Instant Messaging eupports Call Pick up 2009 Avaya Inc All rights reserved 17 5 Miscellaneous Features amp Items Cont INTELLIGEMT COMMUNICATIONS Licensing License model to support an upgrade path for existing PhoneManager Pro users Performance eupport full
48. nformation is still stored on the base unit NV config security ANNA System SD IPO MU LAW PCSOX 700XXXXXX 1234567890 IP500v2 SD Cards cont INTELLIGEMT COMMUNICATKONS oystem SD card watermarked dont reformat outside of IP Office 500v2 or Manager Optional SD card to aid administration RO and resilience Can use commercial SDHC cards class 4 J SD card commands to invoke backup restore shutdown etc Each card slot has an associated LED ae shutdown command dont remove while masasun 77007 LED on or flashing MEM Use card or system oan ee IP 500v2 SD Card Commands AVAVA INTELLIGEMT COMMUNICATIONS SD Commands can be run from a number of sources SSA Manager DIE port Avaya phones Backup Make local copy of system files on System SD Restore Restore local copy of system files on System SD Upgrade Copy binaries or configuration from Optional to oystem Copy Make copy of System SD onto Optional SD Shutdown System Stop system ready for power removal Start up Shutdown Card Stops starts SD card or IP500 IP406v2 Compact Flash card MUST shutdown an IP500v2 don t just pull the power IP500v2 Start up AVAVA INTELLIGEMT COMMUNICATIONS Boot loader can load from different locations Two from oystem and
49. ng System Editions There three system licenses used for the core system Office Essential Edition Office Preferred Edition Office Advanced Edition System Edition Functionality enabled CI L gt Ly LL m 0 CI gt 2 Additional Embedded Ports Custom Call Flows e g FIN Conference REM Call Reporter Visual Basic Scripting 4 Additional all 4 Ports YoiceM ail Pro Fro Ports us 07 17 LI 77 r5 a 11 m JT E m m 1 D C m E S C IPSIUDS anl Call Recording Text to Speech Contact store 2009 Avaya Inc All rights reserved AVAYA INTELLIGEMT COMMUNICATIONS Cont Functionality enabled TIONS System Ed icensing L System Edition sg wd A T 81012 12610075 Biugdiac 3iseg JENSLA ajea JSEQEIEQ Yoo Jauoday jec L3aadac n1 1xa jez a3uaJajun2 SAAD e5 Od IE 2210A SHO 20058 SHO IE Wado A 5 Euompps 0051 IE 5104 Z Essential Preferred LL a i Un di i nm Mir 85 2009 Avaya Inc All rights reserved Licensing User Profiles AVAYA INTELLIGEMT COMMUNICATIONS User Profile Functionality enabled
50. oc dial A User may select the En bloc dial preference from the Features Menu Features Call Settings En bloc Dial which will then allows the selection of digits before dialing The call is initiated by going off hook or selecting a free appearance 2009 Avaya Inc All rights reserved 53 New Phone Features cont AVAVA INTELLIGEMT COMMUNICATIONS Enhanced Call Park screen Emulation Park button will now display the details of the call in the park slot allowing a User to choose to unpark or ignore the call 2009 Avaya Inc All rights reserved 54 New Phone Features cont AVAVA INTELLIGEMT COMMUNICATIONS Phone Inactivity behavior A User may configure from within Features gt Phone User gt ocreen Settings two inactivity timeouts to control phone behavior e Auto Return The inactivity time within Menus before automatically returning to the Phone Screen e Auto Lock The inactivity time before the Phone Lock feature is automatically enabled New Phone Features cont AVAVA INTELLIGEMT COMMUNICATIONS Idle Screen Name 1400 1600 phones A User may configure from within Features gt Phone User gt ocreen Settings the preference to have an alternate phone Idle screen that displays their name in preference to their extension number 2009 Avaya Inc All rights reserved 56 Checkpoint AVAVA INTELLIGEMT COMMUNICATIONS Using which button will now display details of the call in
51. ork formerly Small Community Network SIP SoftPhone Features INTELLIGEMT COMMUNICATIONS Third Party SIP Softphone Goals are to have a solution that can be installed and configured easily and as flexible as possible All basic SIP phone features available Two Softphone modes Fully integrated with Avaya one X Portal amp for IP Office Standalone fewer features A Mns n oIP SoftPhone Features Cont AVAVA INTELLIGEMT COMMUNICATIONS In one X Portal amp for IP Office mode the SoftPhone will be invisible In standalone mode the SoftPhone will provide system and user directories It will provide a choice of predefined feature buttons in order to invoke commonly used functionalities There Is no need for the system administrator to create any new users or extensions SIP SoftPhone Configuration At SoftPhone startup enter user name application password e Server IP address All other parameters are automatically obtained from the server SoftPhone is enabled in the user configuration An appropriate licence must be available User Voicemail INTELLIGEMT COMMUNICATIONS Password Confirm Password Full Name Extension Locale Priority Profile 2009 Avaya Inc All rights reserved 1 Basic User Receptionist Enable SoftPhone Enable one X Portal Services FI Ex Directory 1 2 Provisioning Server
52. phone Call Pickup AVAVA INTELLIGEMT COMMUNICATIONS Call Pick up allows a user to be able to pick up another user s calls A user must enable Call Pick up to allow other users to pick up their calls A user can click on a ringing call against another user which is highlighted in the Directory Gadget Extn5105 722 435 090 a 614 661 632 Multiple calls are displayed and be selected by the user picking up a call Presence and Instant Messaging Presence states are fixed Available Do not Disturb Busy on Phone Off line Away Logged out Unknown INTELLIGEMT COMMUNICATIONS 2009 Avaya Inc All rights reserved 17 1 Presence and Instant Messaging Cont INTELLIGEMT COMMUNICATIONS Presence state Is reflected in the directory gadget Instant Messaging 15 supported by way of a pop up gadget between in system IP Office users only Instant Messages cannot be recorded or accounted for this release fou have no calls B s ri Call wc Inna Sicantebury 41 74 Edit Dy Are you fixing 1XP4IPO bugs CCRT3GP Dimka iscantlebury 4174 for the releas dom 2 Hello Geoff Frou a u fixing sini bugs THUS EN r he in inten relea 4 d All 2702064 7 3078080784 PO zailable 04 09 59 142 E EXTEF 04 09 58 335 EXTER Call Assistant available i
53. sonal Options Properties for Get Mail General Entry Prompts Specie Reporting Results Get message from Callers mailbox Transfer target for distributed mode Client Enhancement Cont AVAVA INTELLIGEMT COMMUNICATIONS In Intuity mode when enabled the Get Mail will provide a subscriber additional configuration capabilities Set Voicemail On Off Set Voicemail Email mode E Alert Copy and Forward oet DND On Off Set Follow Me Set Forwarding Edit Voicemail Edit Callback Number Edit Mobile Twinning e hese options can also be provided via the Personal Options Menu formally called the Play Configuration Menu this action can be used to provide the additional Capabilities to systems operating in IP Office mode Checkpoint AVAVA INTELLIGEMT COMMUNICATIONS Which of the following will be available for a manual Voicemail Data Backup A Voicemails B User settings and greetings C Call Flows Modules amp Conditions D All are correct Correct feedback Correct Incorrect feedback Incorrect All are correct Voicemails User settings and greetings and Call Flows Modules amp Conditions will be available for a manual Voicemail Data Backup 2009 Avaya Inc All rights reserved 13 6 Checkpoint AVAVA INTELLIGEMT COMMUNICATIONS Which application provided Outcalling and Personal Distribution Lists prior to the current implementation in t
54. stance of SQL and install the CCR Database 2009 Avaya Inc All rights reserved 15 6 Heport Changes INTELLIGEMT COMMUNICATIONS Connectivity Report If CCR s connection to an IP Office had failed during the requested report period a warning is prefixed to the report E he IP Offices experienced communication failure with CCR for the periods stated report data during these periods may incomplete IP Office Name IP Address Connection Lost Connection Restored Simulation 135 64 185 202 08 07 2009 12 24 44 08 07 2009 12 30 14 2009 Avaya Inc All rights reserved 15 7 Report Changes Cont Unique call count added to CSR and CDR Customer Calls counts unique calls no double counting of transfers Call Interactions Previously Total calls includes transfers but excludes No Answer User Interface Changes INTELLIGEMT COMMUNICATIONS oimplification of Scheduler he separate lists for Reports Housekeeping amp Messages collapsed into single table Hide Scheduled Tasks Scheduled Reports omet Sc Monthly Sales Report Monthly on every First Mond 0 240230 Add Message Add Task Simplifies GUI and make conflicts easier to see 2009 Avaya Inc All rights reserved 15 9 Wallboard INTELLIGENT COMMUNICATIONS Fully customizable wallboard Drag and Drop driven interface Hunt Group lev
55. the park slot A B C D Emulation Park button screen Settings button Dial En bloc button Phone Inactivity button Correct feedback Correct Incorrect feedback Incorrect The Emulation Park button will now display details of the call in the park slot 2009 Avaya Inc All rights reserved 57 Checkpoint AVAVA INTELLIGEMT COMMUNICATIONS Identify the only visible different between the 1600 and the 16001 IP series phone The MWI lamp is on the left side gt B he screen supports a proportional font C The hold button is green D There are more appearance buttons available Correct feedback Correct Incorrect feedback Incorrect The screen supports a proportional font AVAVA INTELLIGENT COMMUNICATIONS Module Objectives AVAYA INTELLIGEMT COMMUNICATIONS At the end of this module you will be able to Recognize the new Compact Base Station for DECT R4 Understand how to combine the new Compact Base Station with Standard Base Stations Describe the maximum supported calls from the new Base Station DECT R4 Updates INTELLIGEMT COMMUNICATIONS Add ons to the DECT Release 4 solution introduced in IP Office R5 IP Office directory integration works directly with the IP DECI Base Station IPBS No need for Avaya Integrated Wireless Server AIWS Introduction of a new Compact Base Station 2009 Avaya Inc All rights reserved 61 DECT R4 Updates
56. ule you will be able to List the new features of the one X Portal for IP Office Describe user profiles and mobility configuration Understand the presence and instant messaging options Describe call assistant allowing click to dial and outlook browser popping Highlights AVAYA INTELLIGEMT COMMUNICATIONS User Profiles Call Pick up Audio conference management User based Voicemail configuration Presence and Instant Messaging Highlights Cont AVAVA Call Assistant available in May 2010 Maintenance Release Browser popping Outlook popping Click to dial Miscellaneous Features amp Items Login Enhancements Directory Groups Licensing Performance 2009 Avaya Inc All rights reserved 16 7 User Profiles and Mobility Configuration AVAVA INTELLIGEMT COMMUNICATIONS User Profiles are introduced to allow one X Portal for IP Office users to be able to easily switch between subsets of configuration items on the basis of a selected definable profile User profiles contain configuration elements relevant to specific profile selection Mobility configuration options I winning T elecommuter Forwarding options Voicemail configuration behavior options User Profiles and Mobility Configuration Cont AVAYA TELLIGEMT COMMUNICATIONS Default profiles shipped with the one X Portal for IP Office Mobile Home Y Mobility Mode Lise Default Desk
57. within the new Combination Card Understand the functionality of the SD Card and their content Understand the start up operation of IP Office 500v2 Describe licensing and upgrade options and procedures Explain how to access the System Status Application SSA via the Web IP500v2 Overview INTELLIGEMT COMMUNICATIONS The IP500v2 is an evolution of the existing IP500 base unit with enhancements to add features and usability BEEE l Q ATTENTION Hazardous Voltages Enclosed m m mp am ap ap y GN UN db user servicable paris BEENEBEHEEH EBEN EXPANSION BEEHBHEHEHEH 5 6 7 8 TELLETT TIT BEERRBEEEHH BERN BHEENHBEBEEHH m gt RS232 LAN WAN BEEBEEHEHEN BENE CPUO SystemSD OptionalSD INPUT TELLETT EENES System SD 9 AC 100 240V Optional SD O 50 60 Hz 1 7A lt 2009 Avaya Inc All rights reserved 7 IP500v2 Features AVAYA INTELLIGEMT COMMUNICATIONS Supports the Combination expansion card for cost effective VCM and extension constructs Feature key smart card compact flash and firmware storage are replaced with one Secured Digital SD Card second SD card is used for resilience PC less upgrades including firmware configuration and licences Expanded Embedded VoiceMail

IP Office Technical Delta R6_0

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