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Avira Management Console

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1. W avira Antivir Server 3 UNIX Riemer Setup Version License File Package name Avira Professional Security 12 Windows EN Installer for this package avira_professional_security_en exe version information For this package 12 0 0 1186 License for this package HBEDY KEY 96 C a E Note Please note that the license file is only valid for the new installation of the software If you want to extend the license for a specific already installed product you have to renew the license file with the function Copy files see Sharing license files page 115 Deleting a software package Note Avira recommends that you do not delete existing software packages as this may delete linked files on the server hard disk 1 Expand the Software Repository node The saved software packages are displayed 2 Right click on the software package and select Delete The software is removed from the AMC database Avira Management Console User Manual Status 17 Nov 2011 83 CG AVIRA Operation 6 2 2 Installing and uninstalling software packages Note Read the readme txt file in the AMC main directory The installation or uninstallation of software packages on computers in the Security Environment starts in protected mode i e the process cannot be either interrupted or terminated The installation and uninstallation of software packages ca
2. 6 Select the start time and start date and click Finish The task is created and displayed in the details panel of the computer or group see Tasks view page 99 Displaying tasks and pending operations The scheduled tasks are displayed in the results window of the computer or group on which the execution is scheduled Right click on the computer or group and select Tasks or Pending operations The tasks are displayed together with further information in the details panel see Tasks view page 99 Displaying tasks for software packages and AMC Server components Scheduled tasks for updating AMC Server components or software packages are displayed under Avira Management Console Frontend Right click on Avira Management Console Frontend and select Update gt Show tasks Avira Management Console User Manual Status 17 Nov 2011 107 CY AVIRA Operation The tasks are displayed in the results window Peles File Action View Window Help laf xil e Am aB e Avira Management Console Frontend Name Period start Status Weekdays Avira Management Console Fronte j check for Server upd Monthly S Software Repository dig Security Environment W Network neighborhood wa Events Reports F gt Configuration Y User Management F Info Center R Avira Update Manager Create 13 10 e Name The name of the task e Period The selected frequ
3. Product version view This view displays information on all Avira program modules installed on the computer 4 Q Avira Management Console Frontend ioj x R File Action View Window Help e s H 2 PB mn rP RPO Module detalls H Software Repository is Security Environment gP aevdf dat 7 11 15 040 virus definition file dig New computers ZA aeset dat 8 02 06 068 Search engine Eats win group avquard exe 12 01 00 018 Antivir Server For Windows S win7x64 avgio sys 1 00 00 030 Antivir Service ci a vm win2k3 avont exe 12 01 00 017 Antivir Control Program i d itis aoe avscan exe 12 01 00 017 Luke Filewalker Za 4 oha a avrep dll 12 01 00 017 Special Repair Library 5 4 Fitered security environ avsplugin dl 12 01 00 017 Antivir SMC Plugin Library 0 E vmlinux m Network neighborhood w Events z 4 b Module name A list of Avira products installed on the computer Avira Management Console User Manual Status 17 Nov 2011 97 R AVIRA Operation Module version Information of the file version Module details A description of the file Events view Every Avira product on a computer generates product specific events which are retrieved and saved by the AMC Agent wa R Avira Management Console Frontend E Baoi R File Action Yiew Window Help x e Am eTa Bem rv Oud Computername e S e Message vm win2k3 Security Avira Server 5e Realtime Protection Malwar
4. Cancel Search direction Up Down Avira Management Console User Manual Status 17 Nov 2011 33 R AVI RA Configuration You can search either by hostname or IP address or using wildcards matches any sequence of characters matches any single character searches for the character searches for the character searches for the character Example searching for server will find mainserver1 but not server12 5 3 2 Adding computers to virtual groups From the Network neighborhood Depending on the view settings for the Network neighborhood node computers are displayed by name or IP address 1 Inthe navigation area expand the Network neighborhood node and the node of your network e g Microsoft Windows network The connected computers are displayed in the results window 2 Drag the computer or group from the network neighborhood into the Security Environment OR Right click on a group or sub group in the Security Environment and select New gt Computer The Add new computer window is displayed 3 Enter the Display name of the computer in the Security Environment as well as the hostname and IP address of the computer Hostname IP and click OK The added computer is then displayed in its group in the navigation area under the Security Environment node From the New computers node There may be computers on which the AMC Agent is already installed but which are n
5. Environment Active directory To import computers from Active directory 1 Right click on the Security Environment node and select Synchronize gt Synchronize 2 Select Active directory as the import source Avira Management Console User Manual Status 17 Nov 2011 37 R AVI RA Configuration Y How do you want to represent your Active Directory in the AMC Ignore ADS hierarchy Create groups based on the computer DNS names Create groups based on organizational units The computer list from the ADS is displayed 4 Select the Computers to be added and the Computers to be removed and click Remove selected computers from list as appropriate as described above and click Next The computer list is imported from ADS according to the defined settings The names of the computers are displayed in the Security Environment Note The ADS communication port must be open to enable the import to be carried out see 8 2 Requirements for ADS synchronization page 130 5 3 4 Automatic synchronization with ADS LDAP In environments with multiple administrators the security network can be synchronized with the ADS LDAP repository with the aid of the AMC To do this configure the scheduler for synchronizations as follows 1 Right click on the Security Environment and select Synchronize 2 Select Schedule synchronization 3 Select an option under Active directory 4 Click Finish The task scheduler
6. Printing reports In the AMC reports are processed as HTML pages and can be displayed and printed out using an operating system HTML editor e g Microsoft Word or Microsoft Internet Explorer 1 Select the report in the HTML view as described in the previous section 2 Right click on the report and select Print Avira Management Console User Manual Status 17 Nov 2011 112 AVIRA Operation The report is opened in the HTML editor Q Avira Management Console Frontend i iol x Eile Action view Window Help 18 x e omea Avira Management Cons fa Avira Management i Software Repos ic dig Security Enyiror BX Network neighbi aa Events CaN ITT Avira Management Console Avira Management Console Repo El Ny Reports 2 malware w 13 10 2 Report Report malware on all computers in group Security Environment 3 products name x t T crbaratn toe 06 10 2011 12 38 26 13 10 2011 12 38 26 3 User Manageme F Info Center Report 4 R Avira Update M timeframe 7 day s Report interval Weekly Display Computer Product Module Malware Malware Name Name Name Name Name Category PEO NONE Avira Server Eicar sma an Security 12 System Test virus C Documents and ee Fa gt 3 Print the report using the editor s Print command 6 8 Sharing files licenses and programs in the Security Environment Note On comput
7. Shared files Warning Please note the following when sharing executable files Read the information on the programs commands and parameters in the program documentation before sharing and executing these with the AMC If an error occurs after running a program a fault event is sent to the AMC Agent The affected groups are displayed with error status If there are computers in offline mode the actions and commands e g installing a software package are saved and automatically triggered as soon as the computers or groups revert to online mode or the AMC Agents perform synchronization The computers for which an action is available have the status E gt Pending operations red flag on the left and or orange arrow Sharing and executing files and programs 1 Right click the computer or group and select Installation gt Avira product gt Copy files Avira Management Console User Manual Status 17 Nov 2011 114 CY AVIRA Operation The Copy files window is opened x M Choose Files C Documents and Settings Administrator My Documents gt delete Copy Cancel Subdirectory Execute J Execute selected file after copy operation Parameter Command Click add and browse for the files programs you want to copy If necessary indicate the Subdirectory in which the files are to be copied Click Copy If the copied files are to be opened and ex
8. fa Avira Management Console F Software Repository Security Environment 88 Network neighborhood aa Events XJ Reports F gt Configuration Y User Management Info Center Avira Update Manager F 5 3 6 IP Address filter Another useful function when grouping computers in the Security Environment is the IP Address filter option in the context menu for a group New computers can be automatically moved into a certain group when their IP address matches the groups filtering criteria Usage IP adresses consist of 4 parts a b c d For creating a Filter you need the possibility to specify placeholders This is done by using a range of numbers x y When you use a range on any of the four parts of the IP address you must omit the subsequent parts Example 192 168 0 10 50 matches all computers whose First 3 IP parts match 192 168 0 and whose Fourth part is between 10 and 50 10 1 254 matches all computers whose first IP part is 10 IF you want to specify several filter criteria make sure you divide them with Filter cea Avira Management Console User Manual Status 17 Nov 2011 40 R AVI RA Configuration You can enter an IP address range and as soon as the corresponding new computers log in to the AMC Server they are integrated into the specified group instead of the New computers node 5 3 7 Renaming virtual groups 1 Right click on a grou
9. Avira Management Console User Manual Status 17 Nov 2011 46 CY AVIRA Configuration 8 Click Next The AMC Agent Configuration window is opened Avira Management Console Agent InstallShield Wizard xi AMC Agent Configuration Configure the AMC Agent R AV R A The AMC Agent is an application which runs on each computer to control products and manage product installation The AMC Agent needs an IP address and a port Please provide the same hostname IP address used in the AMC Frontend otherwise the AMC Server will not accept connection attempts from this Agent Additionally provide the same port as in the AMC Server installation otherwise the AMC Server cannot contact this Agent Computer name Port vm win2k3 7030 Activate the following checkbox if AMC Agent is located in a NAT network deactivated by default Pull Mode lt Back Cancel 9 Enter the data for the local computer the Computer name assigned to the computer in the Security Environment and the Port for communication with the server as provided during AMC Server s installation Then click Next If the Windows Firewall is active you will be asked whether you want AMC Agent to be dealt with as an exception to the Microsoft Windows Firewall 10 If you confirm by selecting Yes the firewall will be configured automatically if you choose No you have to configure the firewall manually at a later stage Click Next to confirm
10. CENTLY RAVI RA Table of Contents Table of Contents 1 About this manual LAAZIZI 5 L 1 Introduction ccs scnsiueccssassandacestaccciaaspaastcatadeest vieuscastensseczecedas qasasaslecsslaneaacedGauseacsnecssnaneatasatenvaunects 5 1 2 Struct re of the MANUAL caucsscsersesezeasousecssasesescenterecdapitiseseunesastasvesderartearinisi aussi nespionavaveons 5 1 3 Emphasis IN COKE sciicsisscceseaisexenpereaicociastecassceuncesnvaseenesennnadaancstencesthaadeeseanaevesneatecanttstannavsa essetteaaios 6 N Dire Vea LO E E EE AE E 7 2 Product information COCCO OHHH OOH OOOH O COOCOO COOCOO OOOO O COOCOO 00O OOOO 000000000 8 2 1 Functionality scscsvdcsarsiddesssananncacsnusdodausxvangsssusadontsssesadeavssueaupeasesiiawnspiensaduseseninndineaseccvnasniusssudeassnoest 9 2 2 Features casasccscanissastiauss cocsedssascacaesinciedsaasevesiarasusiesansioassissusiisaesiscentiaussdschaisientastanisaiesasascisassdacnauss 9 Di E AS VM sax E E E E EE E E E ew tn eee ae 11 2 4 System req irements lt 5 cesssesccecsvetsconccinabeiuased cid dcebecheneatnceadepucseausssasbsicnassecaacassecassauaseaubesnaaasdess 11 3 Installation LAAZIZI 13 3 1 Important information on installation eseseeeeseseseesesessesescssesescssesescscesescecesoscesesescssesessesesees 13 3 2 Carrying out the installation a ssscasivaessassanee cossneennaccanesa sghe cansdnedenecatoxnenuad opted unten ibexeaiyxevanreaaaens 13 3 2 Installing the AMC Server cssss cessctesssecaasiesa
11. Internet access is required to update the AMC Where necessary you also have to open the necessary ports in your network s firewall The firewall integrated into Windows Server 2003 and Windows Server 2008 is automatically appropriately configured by the AMC Server Avira Update Manager and Event Manager Note During installation of the updates the connection to the AMC Server is interrupted and the AMC Frontend must be closed If the automatic update mode is active you will only be notified that new updates are available for AMC Server and AMC Frontend 5 8 1 Updating AMC Server and AMC Frontend Direct updates 1 Right click on Avira Management Console Frontend and select Update gt Server gt Start update in order to update the AMC Server OR Select Update gt Frontend in order to update the AMC Frontend The following message is displayed When updating the AMC Server EO tl 4re you sure you want to update the Avira Management Console Server The server connection needs to be interrupted for the updating Please re establish the connection in a few minutes When updating the AMC Frontend Question e Are you sure you want to update the Avira Management Console Frontend ew If the Frontend has to be closed for this procedure the Updater will notify you Please restart the Frontend after this procedure 2 Click Yes to confirm and where necessary close the AMC Frontend The connection to the AMC Server is
12. J Reuse account of AMC Server service as AMC user account InstallShield Cancel If you want to use a different account for the AMC login via the AMC Frontend disable the option Reuse account of AMC Server service as AMC user account and enter the required settings for AMC User and AMC AUM Password Otherwise keep the option enabled and click Next Note Should you wish to change the settings of the administrative or user account you can do so after installation is complete Right click on Avira Management Console Frontend then select Settings in the context menu Choose the tab Administrator Account Here you can change all the account settings which you have specified at installation Avira Management Console User Manual Status 17 Nov 2011 17 CY AVIRA Installation 11 Continue with the configuration of the update scheduler Avira Management Console Server InstallShield Wizard 4 x Configure Scheduler Configure the scheduler settings for updates R AVI R A m Scheduling JV Enable scheduling Please choose the time and date when the task should start C Once C Hourly Start time Start date O Daily 15 18 16 a 15 11 2011 C Weekly Monthly C Every foo day s 01 hours 00 minutefs min 15 minutes lt Back Cancel Enter the required settings and click Next If the Windows Firewall is active you will now be asked whether you want AMC Server services to be
13. Computer properties Right click on a computer under the Security Environment node and select Properties The Computer properties window is opened Computer properties x Display name E yini Hostname IP WIN EN Cancel Avira Management Console User Manual Status 17 Nov 2011 94 CG AVIRA Operation Information on a computer e Display name The name of the computer in the Security Environment Hostname IP The hostname or IP address on the network 6 4 2 Displaying information in the details panel AMC saves information on each computer and group in the Security Environment which you can display and if necessary sort in the details panel When selecting a computer various Views are available via the context menu or toolbar e Fora group Status Error messages Tasks and Pending operations e Fora computer Product status Product version Error messages Events Tasks and Pending operations Selecting and sorting the information displayed Prerequisites e Computers groups must be included in the Security Environment and have the q following status D Monitor green arrow green 1 Right click on the computer or group you want to display information on and select the required view from the Views option alternately you can use the relevant toolbar button Product status Product version Error messages Events Tasks or Pending operations The relevant information is displayed in the details
14. Group Name of the group in the Security Environment with the relative path to the Security Environment e g First floor Marketing Name Display name of the computer in the Security Environment IP IP address or name of the computer on the network 2 Right click on the Security Environment node and select Synchronize gt Synchronize 3 Select Comma separated file as the import source Avira Management Console User Manual Status 17 Nov 2011 36 CY AVIRA 4 Enter the path of the file pclist txt and click Next The computer list from the imported file is displayed Computers to be added to the security environment Name Group Hostname IP ComputerO1 First Floor Marketing nkpc Computer02 First floor Marketing Computer03 First floor Marketing mkpc3 Computer04 First floor Marketing mkpc4 Piel Che m aa IRA ol Cee ene se be malam Remove selected computers from list Computers to be removed from the security environment Name Group Hostname IP Marketing win group VM2 WIN X64 vin linux New computers vm win2k3 win group win x64 win group Remove selected computers from list lt Back Cancel Configuration 5 Select the Computers to be added and the Computers to be removed and click Remove selected computers from list as appropriate as described above and click Next The computer list is imported The names of the computers are displayed in the Security
15. Installation comprises the following steps 1 Install the AMC Server 2 Install the AMC Frontend After installing the AMC Server and the AMC Frontend you can configure the AMC include computers in the Security Environment and install and manage AMC Agents and Avira products via the network Details on this are available in the following chapters 3 2 Carrying out the installation 3 2 1 Installing the AMC Server Prerequisites You require administrator rights for the server The ports required by the AMC Server must be opened if necessary in the firewall and should not be used by other applications The firewall integrated into the Windows operating system from Windows XP onwards is configured by the AMC Server 1 Download the latest AMC version as a zip file from the Avira website http www avira com and unzip the file to a local directory 2 Double click on the self extracting file Avira_Management_Console_Server_en exe A dialog box with a security alert is displayed Avira Management Console User Manual Status 17 Nov 2011 13 C AVIRA installation 3 Click Accept to begin the installation The installation file is extracted The installation dialog box is displayed 4 Click Next The License Agreement window is displayed 5 Please read the agreement carefully then enable the option I accept the terms of the license agreement and click Next Note Please note that the acceptance of the AMC licen
16. Select the fifth filter type if you want to include computers in a sub group on the basis of the last AMC Agent registration Then click Next The Last registration filter window is opened x Last agent interaction longer ago than day s lt Back Cancel Avira Management Console User Manual Status 17 Nov 2011 93 CG AVIRA Operation Enter a time period in which the last interaction is to have taken place e g 14 days default value 14 days minimum value 1 day maximum value 365 days Click Finish The sub group is displayed under the Filtered security environment node 6 4 Displaying information on a computer or group 6 4 1 Displaying information on a node or computer Basic information on each node or computer can be displayed via the Properties context menu Properties of virtual groups Right click on a virtual group under the Security Environment node and select Properties The Properties window is displayed Properties of Security Environment x Computer amount in group 9 Available 1 Avira Antivir Server 12 Windo Avira Professional Security 12 1 Avira Antivir MailGate UNIX 0 Avira Antivir Server 3 UNIX 0 Information on a virtual group e Computer amount in group The number of computers in the group e Available The number of computers currently connected to the AMC e Product and Count The name and number of products installed in the group
17. The Configure report window is opened Configure report i x Name Found Malware m Scheduler J Schedule report Startdate 17 01 2011 7 Starttime 14 24 01 man C Monthly lt Back Cancel 3 Enter a name for the report template 4 Ifthe report is to be created at regular intervals enable the Schedule report option and enter the start date time and creation interval 5 Click Finish The report template is created The report is either created immediately or at the scheduled time and displayed under the Reports node Editing report templates Note The report type selected for a report template cannot be changed If you require a different report type you have to create a new template 1 Under the Reports node click on a report template and select Properties The Select report type window is displayed 2 Change the period where appropriate and click Next The Configure report window is displayed Avira Management Console User Manual Status 17 Nov 2011 111 CG AVIRA Operation 3 Change the Name and the Scheduler settings where appropriate and click Finish The changes are saved The report template is displayed in the results window under the Reports node Displaying reports The reports can be displayed in list form or as HTML pages 1 Inthe navigation area expand the Reports node The available report templates are displayed in the details panel 2 Double cli
18. Updates are performed separately on each computer The products in the Software Repository are not updated in this way Please read and follow the updating instruction in the manuals for the respective Avira products before you perform updates via AMC When updating Avira products in the Software Repository products installed on the computers in the Security Environment are not updated 7 1 Using the Avira Update Manager The Avira Update Manager service is preconfigured i e no further user actions are required after installation of the AMC Server AUM distributes the updated files across the entire network so that client computers do not require Internet access to perform updates Avira Management Console User Manual Status 17 Nov 2011 119 R AVI RA Updating the Software Repository and installed products The automatic update mode is enabled by default all AUM servers automatically mirror all packages contained in the AMC Software Repository amp Avira Management Console Frontend 10l x File Action View Window Help le x e Am B e m Avira Management Console Frontend Ej iR Avira Management Console Frontend Avira Management Cons Software Repository Avira Antivir WebGate fo dig Security Environment Avira Antivir Unix Server A Network neighborhood Avira Antivir Unix Profes W Events H N Reports W5 Configuration 3 User Management fer Info Center B Avira Update Manager H S vm2 win2k3
19. as described under 5 4 Adding update servers to the AUM page 41 Avira Management Console User Manual Status 17 Nov 2011 60 CY AVIRA Configuration alo Eile Action View Window Help 181 xl EJEA I Avira Management Console Frontend E 2 Avira Management Console Frontend Software Repository dig Security Environment W Network neighborhood aa Events X Reports F gt Configuration I User Management H Info Center Avira Update Manager H S vm2 win2k3 7050 B vm win2k3 7050 a a a ae If the automatic update mode is enabled enabled by default see 7 Updating the Software Repository and installed products page 119 update tasks no longer have to be scheduled moreover the update server also does not have to be configured for each product because updates are automatically triggered and downloaded by the integrated Avira Update Manager AUM The automatic update mode also ensures that available updates are distributed to all client computers as quickly as possible Version IumSnapinExt pl dll 2 06 01 000 iumsnapinext dll 2 07 03 08 You can use the Configuration settings Configuration gt Update gt Default AUM for all updates to select a default AUM Server for all updates AMC Frontend Software Repository AMC Server including installed AMC Agents and Avira products on the client computers if set to automatic mode Avi
20. e Install uninstall configure agents e Install uninstall configure products e Send commands e Manage server tasks e Generate reports e Manage group permissions e Receive product status email Note The rights for the Administrator user cannot be changed 1 In the Security Environment right click on the node of a computer or virtual group and select User permissions Avira Management Console User Manual Status 17 Nov 2011 77 AVIRA Configuration The User permissions window is displayed xi Manage users Administrator Permissions Browse Create groups Delete groups Create computers Delete computers Install agents Uninstall agents Configure agents Install products Uninstall products Configure products Send commands Manage server tasks Generate reports Manage group permissions Receive product status email K M Use parent setting Cancel 2 Highlight a user and configure his her rights in the Permissions area You can configure users and their permissions for every node If the settings are inherited from the parent node the Permissions area is greyed out disabled 3 Where appropriate disable the Use parent setting option 4 Click Manage users Avira Management Console User Manual Status 17 Nov 2011 78 AVIRA Configuration The Users window is displayed users O Available users Delete Add Selected users Everyone Administrato
21. 7050 x Avira Management Console Agent W Avira Antivir WebGate for AMC Avira Antivir Unix Server 3 for AM fifi Avira Antivir Unix Professional 3 f JS Scheduler A Server Settings A Frontend Settings B vm win2k3 7050 Avira Management Console User Manual Status 17 Nov 2011 120 R AVI RA Updating the Software Repository and installed products 7 1 1 Using the AUM Scheduler To configure the interval at which Avira Update Manager scans for available product updates and downloads them to the corresponding AUM server 1 2 3 4 5 In the navigation area click on the node of the AUM server being configured Click Scheduler amp Avira Management Console Frontend i lol x J Eile Action view window Help le xl e am e ee Avira Management Console Fror a E fa Avira Management Console M Scheduling F H Software Repository JV Enable scheduling sia pas time and date for starting dig Security Environment C Once H Network neighborhood aii Events Hourly Start time Start date Reports C Daily 14 24 09 a 13 10 2011 x Configuration E IY User Management C Weekly F Info Center C Monthly 2 Avira Update Manager a 3 a vm win2k3 7050 C Every 00 day s 00 hour s 00 minutefs min 15 minutes E H Released produ Scheduler BE Server Settings AP F
22. Avira Update Manager and Event Manager Other firewalls may disrupt the communication between AMC Agent and AMC Server Should this be the case you ll find corresponding error message in the log files see Displaying log files page 117 e With an active Windows Firewall exceptions for incoming ICMP echo requests ping Windows remote administration and Windows file and printer sharing must be configured e The Simple file sharing has to be deactivated for Windows XP disable the option Windows Explorer gt Tools gt Folder Options gt View gt Use simple file sharing recommended e The AMC Server must be able to access the administrative share C lt Client IP gt C and the remote administration on the client with an authorized user account Installation procedure Depending on the operating system there are various procedures for installing the AMC Agent e Remote installation via the AMC Frontend Installing the AMC Agent via the AMC Frontend Windows XP Professional Vista Windows 7 UNIX page 44 e optional Manual installation with installation file Manually installing the AMC Agent Win XP Home Edition optional Windows XP Professional Vista Windows 7 page 45 e optional Silent Agent installation in Windows with a login script Silent Agent setup in Windows page 48 e optional UNIX Manual installation with installation file Manually installing the AMC Agent optiona
23. Error state Operation Select the first filter type if you want to include in a sub group all computers on which an error has occurred Then click Finish The sub group e g Errors is displayed under the Filtered security environment node Avira Management Console Frontend Bi x R Fie Action view Window Help es H h S hB S n h On s Software Repository a Name Operatingsystem Computer status Hostname J IP Co 5 Security Environment Marketing Offline no agent ins YM2 WIN7X64 Int dig New computers 3 win group win x64 B vin win2k3 SE AMC Agent fa Avira Serve B Marketing Filtered security en Filter group Errors 3 Marketing as Product reporting an error Select the second filter type if you want to include in a sub group all computers on which a product has reported an error Then click Next The window Module error status filter is opened Module error status filter xj Please select which module errors you want to filter for IV Module out of d Nevensserssssanssnnsnssnnssensessnnsn ee JV General module error Select the module errors to be included in a group and click Finish Avira Management Console User Manual Status 17 Nov 2011 91 CG AVIRA Operation The sub group is displayed under the Filtered security environment node Install
24. Management Console User Manual Status 17 Nov 2011 59 R AVI RA Configuration Send after count of error event s Enable this option if you want to be notified of error events by email Then set the number of events which must occur for a notification to be sent e Send after count of security event s Enable this option if you want to be notified of security events by email Then set the number of events which must occur for a notification to be sent e Delete events in database This option can be used to set the number of days after which event entries are automatically deleted from the database to ensure that not too much memory space is used unnecessarily and database limits are not exceeded 5 6 3 Configuration of the Avira Update Manager The Avira Update Manager AUM is integrated into the AMC Frontend and is responsible for updates to Avira software packages and installed products Clients on the network no longer have to download the updates themselves from the Internet instead you can update the products via your intranet reducing Internet data traffic The Avira Update Manager service runs on one or more servers on your network and manages product update downloads on these servers You can configure and control the AUM service remotely using the AMC Frontend If you install the AMC Server an AUM service is automatically installed on the same server You can add new servers to the AUM node at a later time
25. Manual Status 17 Nov 2011 129 RAVI RA Troubleshooting 8 2 Requirements for ADS synchronization Prerequisites e t must be possible to terminate domain names using the DNS e When using a firewall all Active Directory ports must be open These ports include 389 LDAP 88 Kerberos 636 LDAP over SSL 3268 Global Catalog LDAP 3269 Global Catalog LDAP over SSL The firewall integrated into Windows Server 2003 and 2008 is automatically configured by the AMC Server AMC Agent AUM and Event Manager e The user account for the AMC Server must have access rights for Active Directory e There should be no group rules to prevent access to Active Directory 8 3 Backup for AMC Server files 1 To create a backup for the AMC Server right click on the Avira Management Console Frontend node and select Backup server files A message will appear informing you that the backup may take several minutes 2 Click Yes You can now navigate to the location for saving the backup archive in an Explorer window on the AMC Server and enter a name for the resulting zip file On completion of the backup an information window will appear describing how the archive can be restored x 4ll relevant server files were backed up To restore these files please stop all AMC services all services starting with Avira Management Console and the Avira Update Manager Service then extract all files from the backup archiv
26. Product specific configuration windows page 132 Avira Management Console User Manual Status 17 Nov 2011 84 CY AVIRA Operation Example for Avira Server Security 12 Windows Install path oPROGRAMFILES 1 Components for installation Realtime Protection Rootkits Protection on Y Mware Offline Scanner General settings Iv Program group in the Start menu Z Create desktop icon I Enable Rollback Function V Restart computer if necessary Dialog box Please note that when migrating From AV10 to 4 12 a timeout error state will appear in AMC if the required reboot is not performed in time Until reboot the PCs are not protected I Inherit configuration Send later O 1 Cancel 1 Right click on the computer or group on which the software is to be installed 2 Select Installation gt Name of software package gt Install The Install window is displayed 3 If necessary disable the Inherit configuration option and define the configuration parameters for the Avira product 4 Click Send later to save the configuration for future automatic installations see Automatic product installation page 86 OR Click OK to start the software package installation immediately The AMC Agent installs the software package Where appropriate program specific dialog and message windows are displayed The options in these windows correspond to those in the
27. The properties window is displayed Properties of tester1 x General Permissions User name Complete name John Smith Description Windows tester Email address jsmith company com T Account is deactivated 2 Make the required changes to the user properties 3 Click on the Permissions tab Properties of tester1 x General Permissions Access permissions Display network neighborhood Display reports O modify delete reports O Manage users Display events O Delete events Manage Software Repository CO change own login password O Configure Amc O configure Aum O Manage filtering groups Display filtering groups 4 Enable disable the required permissions and click OK to confirm Deleting a user 1 Right click on the user icon in User Management and select Delete Avira Management Console User Manual Status 17 Nov 2011 76 R AVI RA Configuration 2 Click Yes The user is deleted Configuring user rights for virtual groups You can configure the access rights of users for virtual groups and computers in the Security Environment These rights are inherited downwards in the hierarchy of the virtual groups You can define the authorized users and their access rights for each node individually or let them inherit the settings of the parent node The following rights can be assigned specifically to groups or users e Browse e Create delete groups e Create delete computers
28. a different root directory You can also use a UNC path as the HTTP root directory and enter the UNC authentication here However locally connected networks are not supported Then press Next After the wizard has checked the network configuration for the AUM Server a dialog for entering the login data for the AMC Server opens 9 Enter the name and password for the administrator account on this computer and click Next Avira Management Console Server InstallShield Wizard x AMC Server Service Account The AMC Server service requires an administrative account to run R AV R A properly Enter an account in one of the following formats user domain user or user domain This account must have administrative rights on this computer Administrative account Administrator Account password a cree Avira Management Console User Manual Status 17 Nov 2011 16 AVIRA installation 10 In the next window enter the user name and the password for logging in to the AMC Avira Management Console Server InstallShield Wizard 4 x Create AMC Server User The AMC Server requires an user account to log in through the R AV R A AMC Frontend Please enter a user and password that you want to use to log in to AMC AUM Server through the AMC Frontend This user will be automatically created in the AMC User Management AMC User Administrator AMC 7 AUM Password Verify AMC 7 AUM Password sense
29. and tasks manually via the Avira Update Manager you must disable the Automatic update option in the context menu of the Security Environment group or computer node Right click the node Automatic update gt Disabled Right click on the group or computer and select Commands gt Avira product gt Start update The update routine for the Avira product is started and the new program files are installed You can schedule update tasks for Avira products installed on the computers in the Security Environment For further information refer to 6 6 Executing commands and scheduling tasks page 104 Avira Management Console User Manual Status 17 Nov 2011 125 CG AVIRA 7 4 Update overview Updating the Software Repository and installed products You update all Avira products via the AUM by selecting the Update mirrored products option under Released products or under Products gt Test products Alternately you can update the AUM itself using the AUM scheduler 7 4 1 Update using AUM in automatic mode The AUM has an automatic update mode for updates in the AMC You can enable this function under e Server Settings gt General gt Activate automatic mode for AMC updates under the relevant AUM server node e Automatic update gt Use server for updating in the context menu of the Security Environment group or computer node for the Avira installed products The automatic mode is enabled by default The followin
30. applied to the computer or group OR If you want the changed settings for the computer or group to become effective at a later time click Send later AMC saves the new configuration locally for each node It can then be assigned to the computer or group at a later time by selecting Configuration gt Name of product gt Send now 6 3 Creating filtered computer groups You can use the New gt Filtering group option in the context menu of the Security Environment to create sub groups of computers which satisfy specific criteria Filtering can be performed according to the following criteria Error status Product with an error message Installed or non installed product Computers groups hostnames or IP addresses Last AMC Agenf s registration date You can then execute commands directly for the filtered group and do not have to search the entire Security Environment for the required computers Avira Management Console User Manual Status 17 Nov 2011 89 CG AVIRA Operation 1 Right click on the Security Environment node or on a group and select New gt Filtering group The filter wizard opens Add new filter wizard 2 Enter a name for the filtered group you want to create e g Errors and select the corresponding filter type from the menu Add new filter wizard with error states assigned to them Avira Management Console User Manual Status 17 Nov 2011 90 CY AVIRA
31. choose a filter None 7 NO Product specified for avconfig log Antivir Updater 17 01 2011 10 57 Antivir Updater 17 01 2011 13 39 The log file is displayed in the window Avira Management Console User Manual Status 17 Nov 2011 117 CY AVIRA Operation 3 Select a filter from the drop down list Mi Logfile of M WIN2K3 10 x m Choose logfile Please choose the logfile Please choose a filter Server logfile None v None 17 01 2011 09 44 03 INFO YM WIN2K3 Setup The agent installer service wajErrors 17 01 2011 09 44 03 INFO M WIN2K3 Setup Trying to contact the agent 17 01 2011 09 44 40 INFO YM WIN2K3 Setup The agent replied in the configured amount of time 17 01 2011 09 44 40 INFO M WIN2K3 Setup Removing the agent installer service 17 01 2011 09 44 40 INFO M WIN2K3 Setup The agent installer service was removed successfully 17 01 2011 09 44 40 INFO M WIN2K3 Setup Removing temporary files Save The log file is filtered and displayed in the window Resetting the error status When an error occurs in the AMC the affected areas of the Security Environment are highlighted in the navigation area with a red stop icon Prerequisites e An error icon is displayed next to the computer or group node In the toolbar select the Error messages view for the computer or group in the Security Environment Check log file To identify a
32. company Unavailable iy Security Environment W Network neighborhood wa Events X Reports F gt Configuration WY User Management F Info Center G3 Avira Update Manager vm2 win2k3 7050 B vm win2k3 7050 Avira Management Console User Manual Status 17 Nov 2011 74 R AVI RA Configuration Configuring the user account The following settings can be defined for all user accounts e Password Enter the password with which the user logs on to the AMC e Properties Enter the user name the full name the description and the email address e Rights Define access rights for the AMC Note The Security Environment is visible to all users You can assign the following rights to users e Display network neighborhood e Display reports e Modify delete reports e Manage users e Display events e Delete events e Manage Software Repository e Change own login password e Configure AMC e Configure AUM e Manage filtering groups e Display filtering groups Setting a password 1 Right click on the user icon in User Management and select Set password The Password window is opened 2 Enter the password and click OK Access to the user account is password protected Setting user s properties 1 Right click on the user icon in User Management and select Properties Avira Management Console User Manual Status 17 Nov 2011 75 CG AVIRA Configuration
33. dealt with as an exception to the Microsoft Windows Firewall If you confirm by selecting Yes the firewall will be configured automatically If you choose No you have to configure the firewall manually at a later stage 12 Click Next The program is ready for installation 13 Click Install The application is installed 14 Click Finish The AMC Server and related components are now installed 3 2 2 Installing the AMC Frontend Prerequisites e You require administrator rights to install the AMC Frontend Avira Management Console User Manual Status 17 Nov 2011 18 CG AVIRA Installation 1 Double click on the self extracting file Avira_Management_Console_Frontend_en exe Depending on the operating system a dialog box with a security alert is displayed If appropriate click Accept to begin the installation The installation file is extracted The installation dialog box is displayed Click Next The License Agreement window is displayed Please read the agreement carefully then enable the option accept the terms of the license agreement and click Next The window for installation path is opened If necessary change the destination path for the installation and click Next The dialog box for completing the installation is displayed Click Install The AMC Frontend is being installed Click Finish when the installation is complete The Windows Start menu now contains the program group Avir
34. e ame 1 Info Center R Avira Update Manager fH vm2 win2k3 7050 J vm win2k3 7050 IV Validate common name server name FR Products 29 Scheduler BE Server Settings A Frontend Settings gt a 8 SSL Configuration AMC supports signed SSL certificates for all server applications including the AUM Server As a client application the AUM Frontend supports SSL server authentication for further information on the SSL function see below 5 7 SSL certificate administration SSL ensures secure communication by means of data encryption and server client authentication This means that before information is exchanged the client must verify the true identity of the server and the server must verify the true identity of the client When this has been done the communication partners can exchange their encrypted information Avira Management Console User Manual Status 17 Nov 2011 67 R AVIRA Configuration The AMC supports signed certificates for all server applications Event Manager AUM Server AMC Server The AMC Server contains a new tool that supports SSL certificate creation and provision All AMC clients AMC Agent AUM Frontend AMC Frontend support SSL server authentication If you want to create your own certificate for your AMC Server and want the clients to authenticate the server perform the following steps Create a certificate signi
35. interrupted The AMC establishes a connection to the Avira Update Manager downloads and installs the updates from the Avira servers Avira Management Console User Manual Status 17 Nov 2011 71 R AV l RA Configuration 3 Restart the AMC Frontend and log in again to the AMC Server see Starting the AMC Frontend and logging in to the AMC Server page 20 Updating with Avira Update Manager Under Avira Update Manager expand the server node right click Released products and select Update mirrored products The progress of the update is displayed in the Update status tab Creating a task for the AMC Server update You can create a task to check for new updates of the AMC Server at regular intervals Note The task for the scheduled update must be created by the administrator 1 Right click on Avira Management Console Frontend and select Update gt Server gt Schedule update check The Create a Task window is displayed 2 Enter a name for the task select the frequency of recurrence and click Next 3 Select the start date and start time for the task and click Finish The task is created You can edit the task settings at any time using the context menu options see below 5 8 2 Displaying and changing update tasks for the AMC Server Right click on Avira Management Console Frontend and select Update gt Show tasks Task details for the server update are displayed in the results window see Displaying tasks f
36. speed Send later Send now Cancel Note A product specific configuration window is displayed during installation and configuration of a software package on computers in the Security Environment The settings shown in this window are similar to the configuration options of the relevant Avira product Please refer to each product s documentation for further information on configuration parameters If there are computers in offline mode or AMC Agents with an enabled pull mechanism the actions and commands e g installing a software package are saved and automatically triggered as soon as the computers or groups revert to online mode or the AMC Agents perform synchronization The computers for which an action is available have the status fe 9 E gt Pending operations red flag on the left and or orange arrow Avira Management Console User Manual Status 17 Nov 2011 88 CG AVIRA Operation Configuring an Avira product Prerequisites e Computers groups must be included in the Security Environment and have the q following status p Monitor green arrow green Right click on the computer or group Select Configuration gt Name of product gt Configure The product specific Configuration window is opened Disable the Inherit configuration option and update the product settings If you want the changed settings for the computer or group to be effective immediately click Send now The new configuration is
37. the Log level drop down menu and choose between Info Warning Error Trace or Debug Avira Management Console User Manual Status 17 Nov 2011 64 CY AVIRA Configuration AUM Server Network settings Avira Management Console Frontend Oj x Eile Action wiew Window Help laix e omg fe Avira Management Console Fronter fa Avira Management Console Frot Software Repository Use own server list comma separated di SS Enee aan BF Network neighborhood Update server list wa Events Retries in case of error fi Xj Reports F gt Configuration Wait after retry fi 0 seconds Y User Management F Info Center M HTTP server G Avira Update Manager Address of server J vmn win2k3 aD inean geen Port of server 7080 J vm win2k3 7050 H Products Port of test server 71 00 a e Maximum connections frooo B Server Settings Web server J General W Network F Email A Frontend Settings Address or name of server M Proxy server Use server Port of server F Use authentication Login name Login password e Web server To change the default download server enable the Use own server list option and specify the address IP address or computer name of the required download server in the Update server list field If the server uses a different port than port 80 the port number has to be ad
38. to carry out installation configuration and monitoring tasks Only computers integrated into the Security Environment can be managed by AMC alo Eile Action View Window Help 151 xl me SaB ew e o C Avira Management Console Frontend q q J R Avira Management Console Frontend e3 D Software Repository win7x64 vm win2k3 Marketing dig Security Environment dig New computers Filtered security environment win group B win x64 2 vin win2k3 Marketing BF Network neighborhood wa Events X Reports F gt Configuration I User Management AI Info Center R Avira Update Manager 1 4 4 Security Environment nodes The Security Environment presents the hierarchical structure of your network in such a way as to optimize the installation and configuration of Avira products on the computers This requires the setting up of so called virtual groups under the Security Environment nodes corresponding to the various network groups For example you can create groups of computers from certain departments or combine computers with similar installation configuration e g with English language products You can also nest groups Individual or multiple groups can be moved to other groups at any time You can choose which names you give to the computers and groups in the Security Environment Avira Managemen
39. you want to display the computer name of the client in the Security Environment Avira Management Console User Manual Status 17 Nov 2011 58 CY AVIRA Configuration Event Settings Events sent by Avira products to the Event Manager e g virus alerts can be sent to an email address In this way the administrator is directly informed about the events displayed in the AMC Frontend e g critical events xl Event Settings a SARE sag M Email notification AC General Email address o O O ad cogs J Send after count of H 4 EE 3 Update T Send after count of 1 critical event s J Send after count of 1 error event s J Send after count of 1 4 security event s Delete events in database older than 20 day s M Description Email address Email address of the recipient e g the administrator or the collective address of the administration system so that multiple team members receive the notification This applies to the SMTP server settings from the General settings node Send after count of warning event s Enable this option if you want to be notified of warnings by email Then set the number of events which must occur for a notification to be sent e Send after count of critical event s Enable this option if you want to be notified of critical events by email Then set the number of events which must occur for a notification to be sent Avira
40. 11 1 Offline no agent ins YM2 W Inherited NJA e Name The name of the computer e Operating system Information on the operating system used e Computer status Information on the computer Online Offline Online no agent installed or Not available Hostname IP The hostname or IP address on the network e Configuration The configuration settings of the AMC Agent inherited or defined e Last notification The data and time of the last AMC Agent registration Installed products A list of the products already installed on the relevant computer which can be managed using the AMC If you select a computer in the Security Environment the following information is displayed in the Product status view Avira Management Console User Manual Status 17 Nov 2011 96 CG AVIRA e Product name Operation Product state e Status details Status view for the Filtered security environment Q Avira Management Console Frontend Oo x File Action View Window Help e AmB 2m LOLS H S Software Repository Security Environment iy New computers ay win group 4 Filtered security environ H Filter group i Errors H AV12 installed A vm linux H W Network neighborhood WA Events N Reports 5 Configuration v 4 b 5 Filter group Security Environment Installed product Si Errors Security Environment Error state oe 4 12 installed win group Installed product
41. Agent is using the pull mechanism the command or action is saved as a pending operation The operation is then carried out as soon as the computer becomes available again or the agent performs synchronization You can display the pending operations for each group and each computer 5 iix Ele Action view Window Help lal xi e m eTA JENE ee Computer name Opersten ____ Progut_ remas Created W wintx64 Treen serv NJA 13 10 2011 W m inux Configuration AMC Agent 13 10 2011 vm linux Synchronize serv NJA 13 10 2011 W vm linux Command Avira Antivir Se Command update_sc 13 10 2011 Avira Management Console Fronten Avira Management Console Fror Software Repository diy Security Environment F dig New computers win group Filtered security environ vm inux Network neighborhood wa Events Reports F gt Configuration W User Management z 4 b e Computer name The name of the computer on which the pending operation is to be carried out e Operation The operation type e g installation or command e Product The product for which the operation was created e Remarks Information on the pending operation such as command type and creation date e Created The date and time of the creation of the operation Avira Management Console User Manual Status 17 Nov 2011 100 AVIRA Operation Error messages view If errors
42. EKE SETENE anean 51 5 6 1 Changing the AMC Agent configuration sssssessessssesssreesssessreessreessressreesertesentesreessseessreeeseeess 51 5 6 2 Changing AMC Server and Event Manager Configurations s sssesssessseesereessressrressreeseseses 55 5 6 3 Configuration of the Avira Update Manager sssssscscecssssecesceseescoessceseescorseseceescesseses 60 5 7 SSL certificate administrati n sssrinin 67 5 8 Updating the AMC ss secs sacssncacensscavasacsistnesnnnncanes ossncatavacauscatenessbnasanservavemanserameuseueenerannsnereds 70 5 8 1 Updating AMC Server and AMC Frontend sssssssssesssesreesresrseesresrresressreesresseesrresresseeersesreeseees 71 5 8 2 Displaying and changing update tasks for the AMC Server sssssssssessssssesssesssessesosersseessees 72 5 8 3 Updating AMC Agents tics ercis eetisinn amie eh neee teen ee ened ena a 73 5 9 SEL Management cassseca teeta sdaccedanessuaetssesesiesuassdensuesvedastanseuisunacesiacssiarepiccseine ms seasainn sisisi isise 73 6 Operation sssscecssoscecssosoceessoseseesosooseessosocessssosesssseseesssssseesse OO CRONE ATT A oes cat E cose oa E T 80 6 2 Managing software packages esessesssesseseesesescsseseseesescssssesessesescssesescecesescsseseseeseseecssesesseses 81 6 2 1 Adding and deleting software packages ssssssssessscessecessecesaseeeaseecassecssseeoeseeseseeseecseeoes 81 6 2 2 Installing and uninstalling software packages sssssssesessssecsssesssseses
43. Install the AMC Agent linux tmp Avira Management Console Unix Agent install server_uri http HOST PORT update uri http HOST PORT display name lt AMC display name gt The IP address of the server and the display name of the computer in the AMC Security Environment must be specified Port information is only required if the default port the AMC Agent uses to communicate with the AMC Server has been changed The following message is displayed Starting Avira Management Console Agent UNIX lt version gt installations so The license agreement is displayed 5 Read the text and then press y or Enter Avira Management Console User Manual Status 17 Nov 2011 49 CG AVIRA Configuration After installing the components you will be asked if the Agent should be started automatically Please specify if boot scripts should be set up Set p boot scripts y 6 Press y or Enter to create a boot script You will be asked if the agent should be started Would you like to start the Avira AMC Agent now y 7 Press y or Enter Installation of the AMC Agent is complete 8 Please copy your license key file in usr lib AntiVir agent before running the software Without a valid license the UNIX AMC Agent will not start To check the status of the AMC Agent 1 Change the installation directory cd usr lib AntiVir agent 2 Enter the following command smc age
44. a gt Avira Management Console with the entry Avira Management Console Frontend Avira Management Console User Manual Status 17 Nov 2011 19 Ro AVI RA Avira Management Console Frontend 4 Avira Management Console Frontend You can manage the AMC with the AMC Frontend graphical user interface which consists of a snap in for the Microsoft Management Console MMC Note The appearance structure and menu structure of the AMC Frontend may vary depending on the operating system as the AMC Frontend is a snap in for the Microsoft Management Console MMC framework This section describes only the proprietary Avira elements of the AMC Frontend For further information on the MMC and on manual integration of a snap in please refer to the user manual or the online help of your operating system Note The AMC Frontend displays tooltips when you point your mouse to input fields 4 1 Starting the AMC Frontend and logging in to the AMC Server Starting the AMC Frontend 1 In Windows open Start gt Programs gt Avira gt Avira Management Console gt Avira Management Console Frontend The AMC Frontend is displayed amp Avira Management Console Frontend i 0 x a File Action View Window Help lj x e gt m Ble E Avira Management Console Frontend E R Avira Management Console Frontend 24 Avira Management Console Frontend Logging in to the AMC Server 2 Click on the node Avira Management Console Fro
45. a Management Console User Manual Status 17 Nov 2011 69 R AVI RA Configuration 7 Select the second opion Import signed Certificate and Private Key pair ixi NTE ira n ow Please insert the Certificate and Key location Private Key Browse Certificate Browse Password The Certificate will be imported for the following product Avira Management Console M Description cteck _ inpat gt gt 8 Click Browse and search for the Private Key and the Certificate on your system specify the Password and click Import 9 Turn on the SSL server authentication function in the configuration for the AMC Agent see Changing the AMC Agent configuration page 51 AUM Frontend see AUM Frontend Settings page 67 and AMC Frontend see Installing the AMC Frontend page 18 Warning If the certificate is not valid the AMC Agents lose communication with the AMC 5 8 Updating the AMC For proper functioning it is important that the software is always up to date and that the versions of the individual components are compatible with each other The AMC components AMC Frontend AMC Server and all associated services and the AMC Agents can be updated quickly and easily The AMC establishes an Internet connection to the servers for this purpose downloads the available updates and installs them Avira Management Console User Manual Status 17 Nov 2011 70 CG AVIRA Configuration
46. ad over the network Computers with pull agents have the following status icon a 3 Monitor green arrow green red flag on the left in online mode Monitor dark arrow orange red flag on the left in offline mode Under certain circumstances a synchronization may be forced for pull AMC Agents The command Force agent synchronization is available for this purpose It can be enabled as follows e Inthe navigation area click Configuration gt Server Settings click on General and enable the Display agent synchronization command option The following command is then displayed in the context menu for the Security Environment and the context menu of each computer Commands gt Force agent synchronization Executing commands 1 Right click on the computer or group and select Commands A sub menu is displayed showing all installed Avira products 2 Select the required product and then the required command e g Start update If the command has parameters these can be entered in the Commands dialog box Example for Avira Professional Security 12 Windows inj x Update Display mode invisible Update mode Standard update i Schedule this command Cancel 3 Enter the required parameters and click OK The command is executed and the event is displayed in the results window of the Events node With a pull AMC Agent the command is saved as a pending operation until synchronization is carr
47. administrator rights on all computers to which the automatic installation of the AMC Agent applies The AMC Agent must be manually installed on UNIX systems Right click on the group in the Security Environment and select Installation gt Products 86 AVIRA Operation 2 Disable the Inherit from parent option Automatic product installation x goosessssosoeseos P inherit from parent V Enable Eeeesesossesoseed Please select products to be installed _ Install agent automatically when not ClAvira Antivir Server 3 UNIX V available on the target system Avira Antivir Workstation 3 UNIX windows only Avira Antivir WebGate UNIX Avira Professional Security 12 Windows EN Avira Server Security 12 Windows EN cne You can then select the products to be automatically installed when a computer is added to the group 3 Ifyou want to install the AMC Agent automatically when a computer is added to the group activate the option Install agent automatically when not available on the target system Windows only 4 Click OK The selected products will be automatically installed on the computers of the chosen group The installation configuration is applied as defined under Installation gt Name of software package gt Install see Installing a software package page 84 6 2 3 Changing the configuration of an Avira product Installed Avira products can be configured for each individua
48. be manually updated The following table shows e how to start the update of any available update module e how to determine which AUM is updating the respective module Update module Update procedure Update AUM Configuration AMC Server Right click the AMC Frontend node Update gt Server gt Start update Default AUM server Configuration gt Update gt Default AUM for all updates AMC Frontend Right click the AMC Frontend node Update gt Frontend Default AUM server Configuration gt Update gt Default AUM for all updates Start update another source Software Right click the Default AUM server Configuration gt Repository Software Repository Update gt Default node Update AUM for all updates Software Repository gt Start Update AMC Agent Right click the AMC Any AUM displayed AMC Agent Agent node in the AMC or Configuration gt Commands gt Start another source Communication gt Update Update URL Product Right click a product Any AUM displayed Avira product node Commands gt in the AMC or Configuration gt Configure gt Update Avira Management Console User Manual Status 17 Nov 2011 127 CG AVIRA Updating the Software Repository and installed products self update Update module Update procedure Update AUM Configuration AUM service on Right click the AUM AMC integrated none AMC integrated ser
49. by AMC 9 Products supported by AMC 9 1 Supported Avira products Avira Management Console currently supports the following Avira products which have to be purchased separately For further information please go to our website http www avira com e Avira Professional Security 12 Windows e Avira Server Security 12 Windows e Avira AntiVir Professional 10 Windows e Avira AntiVir Server 10 Windows e Avira AntiVir Server UNIX e Avira AntiVir Professional UNIX e Avira AntiVir MailGate UNIX e Avira AntiVir WebGate UNIX 9 2 Product specific configuration windows In the AMC Avira products are managed as software packages A product specific configuration window is displayed during installation and configuration of a software package on computers in the Security Environment The options in this window are similar to the configuration options of the relevant Avira product In the AMC they are only shown in another form For further information refer to Changing the configuration of an Avira product page 87 You can find detailed information on configuration options in the manual for the respective Avira product Warning Loss of product functions due to incorrect configuration Please read the chapter on configuration in the manual of the respective Avira product before changing configuration settings in the AMC Avira Management Console User Manual Status 17 Nov 2011 132 CG AVIRA Service 10 Servic
50. can be allowed to display specific events or reports in the AMC whilst being unable to change any security related settings Adding new users 1 Right click on the User Management node and select Create new user The New user window is opened Avira Management Console User Manual Status 17 Nov 2011 73 R AVIRA Configuration 2 Enter the user name the full name and optionally a description and email address Te 6h General Permissions User name tester Complete name John Smith Description windows tester Email address ismith company com I Account is deactivated The user will receive messages about changes in products status if you fill in the email address and activate the option Receive product status email under User permissions described below 3 Ifthe account is not to be activated until a later time select the Account is deactivated option 4 On the Permissions tab configure the user permissions 5 Click OK to save the settings The Password window is opened 6 Enter the password and click OK The new user is displayed in the results window amp Avira Management Console Frontend q 10 x Eile Action view Window Help 1al x e omele Avra Management Console Frontend Username Complete name Description Emai aderess Last logn fa Avira Management Console Fronten G Administrator 13 10 2011 Software Repository G tester1 John Smith Windows tester jsmith
51. cation Avira Management Console User Manual Status 17 Nov 2011 28 R AVI RA Configuration 5 Configuration 5 1 Overview The main application AMC Server and the associated services are configured with the aid of the graphical user interface AMC Frontend The following steps should be performed after installation e 5 2 Configuring network and AMC Server connections page 29 e 5 3 Setting up the Security Environment page 31 e 5 5 Installing AMC Agents in the Security Environment page 42 The settings for the AMC Server services can be customized if necessary e 5 6 Configuring AMC page 51 e 5 7 SSL certificate administration page 67 In addition you can easily update AMC via the Internet when updates are available e Updating the AMC page 70 e Creating a task for the AMC Server update page 72 e Displaying and changing update tasks for the AMC Server page 72 You can adapt AMC user rights to the demands of your IT environment e 5 9 User Management page 73 Starting the AMC Frontend Carry out the steps described in 4 1 Starting the AMC Frontend and logging in to the AMC Server page 20 5 2 Configuring network and AMC Server connections You can configure the connection so that these processes are simplified when the computer reboots and AMC Frontend starts Configuring the network connection 1 Right click on the Avira Management Console Frontend node and select Settings Avira Managemen
52. cation for the following events AL i TAK covo oenas O A Tal Sai J General W Network F Email A Frontend Settings K You can define the email messages sent by the Avira Update Manager as follows e Email messages In the Email messages area enable the option Activate email notification and fill in the following fields e SMTP Server Name of mail server The hostname should be a maximum of 127 characters Example 192 168 1 100 ormail testcompany com e Sender Sender s email address Example sendername testcompany com Avira Management Console User Manual Status 17 Nov 2011 66 CG AVIRA Configuration e Recipient s Email address of the recipient s Separate individual addresses with a comma Example recipientname testcompany com e Authentication If the mail server requires authentication enable the Use authentication option in the Authentication area and enter the login data for the mail server In the Email notifications for the following events area you can select when AUM emails are to be sent Error Warning or Information Please also note the information contained in the log file You can use the Send test email button to check the notification settings Note The Simple Message Transfer Protocol SMTP is used to send emails AUM Frontend Settings Enabling SSL server authentication amp Avira Management Console Frontend Oj x A Eile Action view Window Help 18 xl
53. ceives events e g virus alerts saves them in a database and forwards them for display and generation of reports in the AMC Frontend The Update Manager carries out updates to the managed Avira products the software packages in the AMC repository and the AMC components The AMC Agent which is installed on the computers in the Security Environment forwards the commands tasks and configurations of the main application AMC Server to the Avira products on the computers The AMC Agent can relay events and messages from the Avira products to the AMC Server to be displayed in the AMC Frontend The AMC Frontend is a snap in for the Microsoft Management Console MMC This graphical user interface clearly displays all information 2 2 Features All computers Windows and Linux workstations and servers in the Security Environment of the company network can be managed and monitored using the AMC The computers are arranged in the Security Environment in a freely configurable tree structure with hierarchical groups Avira Management Console User Manual Status 17 Nov 2011 9 RAVI RA Product information The most important features and functions of Avira Management Console Configuring a secure network environment Graphical user interface for the configuration and operation of AMC snap in for Microsoft Management Console Silent setup of AMC Agents via the network Remote installation configuration updating and uninstallation of th
54. ck on a report template in the details panel The created report templates are displayed with the start and end date 3 Right click on the required report in the navigation area and select List or HTML The report is displayed in the selected format e g as a list Avira Management Console Frontend lol x J Ele Action wiew Window Help l x e Am aB e Display Name Comput Product Name Module Name Malw Malwa Media Name Security Action Detectio Avira Management Console Fronten a Avira Management Console Fror J vm win2k3 vm win2k3 Avira Server Se System Scanner Eicar virus C Documents The file was m 13 10 21 J Software Repository J ve win2k3 vm win2k3 Avira Server Se System Scanner Eicar virus C Documents The file was m 13 10 21 dig Security Environment yvm win2k3 vm win2k3 Avira Server 5e System Scanner Eicar virus C Documents The file was m 13 10 21 E Network neighborhood J vm winak3 vm win2k3 Avira Server Se System Scanner Eicar virus C Documents The file was m 13 10 21 ia vi Ai I vm win2k3 vm win2k3 Avira Server 5e System Scanner Eicar virus C Documents The file was m 13 10 21 T Repos J vim win2k3 vm win2k3 Avira Server Se Realtime Protec Eicar virus C Documents Deny access 13 10 21 B malware X 13 10 2011 12 38 2 2 products computers W Configuration of 4 gt 4 gt
55. ddecsasvedecsedecsnsvese 40 53 6 IP Address filter isiin issnin aiii ese EE eee 40 5 3 7 Renaming virtual gro pS sssiissisisssiissasissssssrotonsseisenssoinisseinsssiddi verase ddai vosas divoas sinisisi ssas 41 5 3 8 Deleting virtual groups COMputers sesssesseessrsesreseessreereesstesrteseesseeereesrresresreesuresneesreereesseesnees 41 5 4 Adding update servers to the AUM ssessessesessessessesessosseseessesossescessesessessessoseesessessesessessossesessss 41 5 5 Installing AMC Agents in the Security Environment essssessesseseesessosseseessesosseseessesessessesse 42 5 5 1 Installing the AMC Agent via the AMC Frontend Windows XP Professional Vista Windows 7 UNIX s s ssessesessessesessesessoseeseososesseseosesse 44 5 5 2 Manually installing the AMC Agent Win XP Home Edition optional Windows XP Professional Vista Windows 7 ccssscsssseseceescececesseetesceceeseees 45 5 5 3 Silent Agent setup in WINDOWS sciccscccssncicsscceassnutiasedssataterscucescveuvdeaseusetesascoscetvessdasacutbeuscachens 48 5 5 4 Manually installing the AMC Agent optional for UNIX systems esssseseceseeeeseeeeeees 48 5 5 5 Uninstalling the AMC Agent sssssssssesssssssssssssssonsscssesssonnssssennssonsesseossssseonssosnsodssonsssseosssosnesssens 50 Avira Management Console User Manual Status 17 Nov 2011 2 RAVI RA Table of Contents 5 6 Configuring AMC 5 scacsaucissaseviczeesaasvas tasunseowasevoioue va E NE seini e eE oebe EES SEKSE SEKES
56. ded necessary login information Address 127 0 0 1 80 Tl Login Password Port configuration Two ports are necessary to connect to the server Keep in mind that the server must be configured to use the same two ports Sync Port 7000 Async Port 7001 IV Receive updates from Avira Update Manager 2 Enable the Use Proxy option and enter the address and ports in form of IP address port for example TAT Ors 0 s1780 If you want to obtain AMC Frontend updates from the AUM integrated into the AMC enable the option Receive updates from Avira Update Manager Otherwise product updates are obtained from the preset Avira servers 3 Click OK 4 Optional If you have created your own SSL certificates for your AMC Server and want these to be used by the clients for server authentication see 5 7 SSL certificate administration page 67 click the SSL Configuration tab and enable the Server authentication options Avira Management Console User Manual Status 17 Nov 2011 22 R AVI RA Avira Management Console Frontend Login settings xj Communication settings SSL Configuration Server authentication JV validate common name server name 5 Click OK With the login the AMC Frontend establishes the connection to the AMC Server amp Avira Management Console Frontend Dj xj R File Action View Window Help 18 x e om a BA Avira Management Console Frontend A
57. ded after the server name Example testserverl 7080 testserver2 You can also enter multiple download servers separated by commas One will then be selected at random HTTP Server Change the values under Port of server and Port of test server in the HTTP Server area if ports 7080 and 7100 are already being used by another application on the computer Avira Management Console User Manual Status 17 Nov 2011 65 CY AVIRA Configuration e Proxy server If you are accessing the Internet via a proxy server enable the Use server option in the Proxy server area and enter the proxy server data the Use authentication option is optional and dependent on the settings of the proxy server AUM Server Email settings amp Avira Management Console Frontend i F oj x Ele Action View Window Help 18 x e am 2 C Avira Management Console Fronter fa Avira Management Console Frot Software Repository i ae L dig Security Environment SMTP Server _ _ _ Network neighborhood wa Events Sender N Reports F gt Configuration Recipient s User Management M Email messages 5 Info Center M Authentication j R Avira Update Manager F Use authentication 2 vm2 win2k3 7050 vm win2k3 7050 User name Password 68 Products SS Scheduler Email notifi
58. ding operations Displays scheduled tasks for computers in offline mode and for pull AMC Agents These tasks are executed when the clients revert to online mode or when AMC Agents perform synchronization For details see 6 4 Displaying information on a computer or group page 94 e Network neighborhood Workgroups and computers on your MS Windows network You can choose whether computers on the network display their name or IP address right click Display IP Addresses You can integrate computers from the Network neighborhood into the Security Environment by drag and drop or automatically through the synchronization feature see Importing computers into the Security Environment page 35 e Events A sorted or filtered list of events which have occurred on the computers The events list can be filtered e g by Level or Product to display specific events see 6 5 Displaying events page 101 e Reports The report templates and the generated reports for all computers For further details refer to 6 7 Creating and displaying reports page 108 e Configuration General configuration options for the AMC components For further details refer to 5 6 Configuring AMC page 51 Avira Management Console User Manual Status 17 Nov 2011 27 Ro AVI RA Avira Management Console Frontend e User Management A list of managed users Here you can create delete or edit AMC users The details panel shows User nam
59. e 10 1 Support Support service All necessary information on our comprehensive support service can be obtained from our website http www avira com Forum Before you contact the hotline we recommend that you visit our user forum at http forum avira com FAQs Please also read the FAQs section on our website Your question may already have been asked and answered by other users in this section 10 2 Contact Address Avira Operations GmbH amp Co KG Kaplaneiweg 1 D 88069 Tettnang Germany Internet You can find further information about us and our products at the following address http www avira com Avira Management Console User Manual Status 17 Nov 2011 133 This manual was created with great care However errors in design and contents cannot be excluded The reproduction of this publication or parts thereof in any form is prohibited without previous written consent from Avira Operations GmbH amp Co KG Issued Q4 2011 Brand and product names are trademarks or registered trademarks of their respective owners Protected trademarks are not marked as such in this manual However this does not mean that they may be used freely live free 2011 Avira Operations GmbH amp Co KG Avira Operations GmbH amp Co KG Telephone 49 7542 500 O All rights reserved E amp OE Kaplaneiweg 1 88069 Tettnang Facsimile 49 7542 500 3000 Germany www avira com
60. e Complete name Description Email Address and Last login to the AMC Frontend Info Center A website with the latest information on your product known issues tips and tricks new application options and product updates e Avira Update Manager For each AUM server the details panel shows the update status of the software pack ages in its repository as well as configuration options for the AUM components The console tree of the Avira Update Manager contains the following nodes in the navi gation area Avira Update Manager This is the root node to which the managed AUM Servers are added The detail window shows the version of the AUM Frontend and the logfile for automatic self updates Servername Port e g vm win2k3 7050 Displays the server name and the selected port used to connect the AUM Frontend to the AUM Server The following details are displayed in the detail window Server data version information of the currently installed AUM Server Update status and Logfiles The following entries appear underneath the server node Released products products for product updating can be added here Scheduler configuration for the scheduling of product updates Server Settings General general configuration options for the AUM Network configuration options for the source of updates HTTP server proxy server Email configuration for the sending of email messages Frontend Settings SSL Server authenti
61. e Eicar Test Signature vir New computers A yvm win2k3 Warning Avira Server 5e Updater Important new program files are a dig win group win x64 3 5 vm win2k3 4 AMC Agent fa Avira Server Sec Marketing 3B Filtered security environ vm inux W Network neighborhood ad Events X _ ofl Software Repository dig Security Environment Esmee e Computername The name of the computer on which the event was reported by the Avira product e Level Avira products assign a level degree of importance to every event Critical Warning Information Security Error e Product The name of the Avira product reporting the event e Actor The name of the program component reporting the event e Message The product specific text relating to the event e Time The date and time of the event Avira Management Console User Manual Status 17 Nov 2011 98 CY AVIRA Operation Tasks view Every Avira product on a computer supports product specific commands e g for executing scans or updates These commands can be executed as scheduled tasks at regular intervals with the aid of the AMC You can display these tasks for each computer and each group The group tasks are displayed in each computer s scheduler alo Eile Action view Window Help E x e Amera RMEL SA Name Period start Actor Command _ W Sec
62. e available in the following sections 5 6 1 Changing the AMC Agent configuration The AMC Agent is configured hierarchically in the Security Environment i e you can change the settings for each individual node or the settings may be inherited from its parent node Prerequisites e We recommend that you configure the AMC Agent first on the Security Environment parent node Right click on the node and select Configuration gt AMC Agent gt Configure The exact method is described later in this chapter All computers in the group accept these settings You can then change the configuration of individual computers or sub groups if you have first disabled the Inherit configuration option in the lower left corner of the Configuration window This will overwrite the settings inherited from the parent node Avira Management Console User Manual Status 17 Nov 2011 51 CG AVIRA Configuration 1 Right click on the computer or group and select Configuration gt AMC Agent gt Configure The Configuration window is opened 2 Disable the Inherit configuration option and implement the required changes to the General configuration and Communication sections as described below If you want the changed settings for the computer or group to be effective immedi ately Click Send now The new configuration is applied to the computer or group If you do not want the new configuration to be applied to the computer or group until a
63. e overwriting existing files Please make sure that you always restore ALL Files to prevent inconsistencies Then please restart all services Avira Management Console User Manual Status 17 Nov 2011 130 AVI RA Troubleshooting 8 4 Error during installation of the AMC Agent Reason The Use simple file sharing recommended option in Windows is enabled Control panel gt Folder options gt View gt Advanced settings This option sets the Force Guest flag to the value 1 Administrator access is no longer possible and the AMC Agent cannot be installed Solution Disable the option 8 5 Error during AUM updates without multilanguage support Reason If you do not enable the Multilanguage option during AMC installation the integrated AUM will mirror only the language of the current installation English or German If you add further AUM servers to your AMC they will not be able to update AMC components from the integrated AUM because they attempt to run an all languages update Solution 1 Disable the repositories synchronization option Configuration gt Update gt Automatically synchronize software repositories between AMC and AUM servers 2 Remove any language dependent files from the integrated AUM s repository 3 Add All Language files instead 4 Re activate the repositories synchronization option Avira Management Console User Manual Status 17 Nov 2011 131 R AV I RA Products supported
64. e Avira security software on all network computers Central repository for Avira products for installation on the network User management for adding and monitoring users and access rights to computers or groups Backup of server files SSL encrypted communication protocol Support for computers with dynamically allocated IP addresses DHCP Controlling Avira security products via the network Central administration of product specific actions scan update etc via configurable commands and tasks Sharing files licenses and Remote execution of programs from the share directory of the AMC Server Pull mechanism to reduce the network load on very large networks Saving of pending operations and tasks installation configuration commands for computers to which access is temporarily unavailable and for pull AMC Agents Updating Avira software via the network Central and automatic updating of supported software packages and of AMC components with Avira Update Manager Monitoring products status Central control of the update function for installed Avira products with Avira Update Manager or via a scheduled task Testing the updates before they are committed to the share directory Avira Management Console User Manual Status 17 Nov 2011 10 RAVI RA Product information Monitoring the activity of Avira products via the network e Event Manager to display network warnings and send email notifications for specific events
65. e Configurable reports for Avira products on the network e Central view of all events issued by Avira products on the network 2 3 Licensing Licensing involves two steps 1 the purchase of the license 2 the activation of the license after installing the Avira Management Console Normally you receive a license file by email after purchasing Avira products and acquiring the AMC The license is checked when computers are added to the Security Environment If for example you have acquired a license for 500 clients you can include a maximum of 500 computers in the Security Environment Licensing is carried out after installation of the AMC see 4 2 Licensing the AMC page 23 Evaluation mode If the product is not licensed every time the AMC Frontend starts a notification is displayed that Avira Management Console can be used in evaluation mode for a period of 30 days In evaluation mode a maximum of 100 computers can be managed in the Security Environment 2 4 System requirements AMC Server e Operating system Windows Server 2003 x32 or x64 newest SP Windows Server 2008 x32 or x64 newest SP e RAM 1GB dedicated to AMC Server 2GB recommended e Free memory space on the hard disk 2 GB including all products and update files Avira Management Console User Manual Status 17 Nov 2011 11 RAVI RA Product information AMC Frontend e Operating system Windows XP x32 or x64 newest SP Windows Vista x32 or
66. ecuted immediately Click the file in the list to select it enable the option Execute selected file after copy operation and enter the required values in the Parameter and Command fields Sharing license files If you want to extend the license for an Avira product you have to load the new license file with the Copy files function 1 Update the license file for the software package in the Software Repository so it can be used for future installations Right click on the computer or group on which the product is installed in the Security Environment and select Installation gt Avira product gt Copy files Then follow the steps as described above Avira Management Console User Manual Status 17 Nov 2011 115 AVIRA Operation Running programs Prerequisites e The program files must be in the installation directory or in a sub directory of the computer or group 1 Right click on the computer or group and select Commands gt AMC Agent gt Start Application The Commands window is opened loxi Start Application Application Path C Program Files x86 Avira Antivir Desktop licmar exe Schedule this command Cancel 2 For Windows AMC Agents Enter the path and file name Use double quotes for absolute paths Example C Program Files x86 Avira AntiVir Desktop licmgr exe For UNIX AMC Agents Call the interpreter to execute a script Example bin sh tmp sample_script sh 3 I
67. ed Not installed product Select the third filter type if you want to include in a sub group all computers on which a specific product has been installed or not installed Then click Next The Product filter window is opened Product filter x Please select which product you want Filter How to Filter Product installed Product not installed lt Back Cancel Select the required product and click Finish The sub group is displayed under the Filtered security environment node Wildcard search criteria Select the fourth filter type if you want to include in a sub group all computers with name or hostname matching a specific search criterion Then click Next Avira Management Console User Manual Status 17 Nov 2011 92 AVIRA Operation The Text filter window is opened Text filter x Text to search for ym You can search for computers groups and hostnames IP addresses For enhanced search queries you can use wildcards matches any text matches a single character matches the character matches the character matches the character Example server will Find mainserver1 but not server12 lt Back Cancel Enter the hostname or the IP address you search for and wildcards supported Click Finish The sub group is displayed under the Filtered security environment node AMC Agent s last registration date
68. ed for the mailserver enable this option and enter the user and password e SMPT Login SMPT Password The user name and password for logging in to the mailserver Avira Management Console User Manual Status 17 Nov 2011 56 CY AVIRA Configuration Server Settings General x 2 Server Settings General General Settings k Server Settings figen ao I Display agent synchronization command A Communication PF wa Event Settings AL Update Minimize GUI refresh Reset error states older thar 168 hour s Description This option activates an additional command in the Security Environment context menu Force Agent synchronization Pull agents can be refreshed immediately with it Reset OK Cancel Display agent synchronization command If this option is enabled the Commands context menu of the Security Environment and of computer groups contains the additional command Force agent synchronization used for pull AMC Agents For further information refer to Push and pull mechanism page 104 Configuration gt Commands AMC Agent gt Automatic update gt Avira Antivir Server 3 UNIX gt Synchronize gt yira Antivir Workstation 3 UNIX Search Avira Antivir WebGate UNIX Create report Avira Professional Security 12 Windows Ely User permissions Avira Server Security 12 Windows EN gt IP Address filter Force agent synchronizat
69. ency of execution e Start The time of the first execution e Status Information on the task execution e Weekdays Short names of the days of the week Mon Tue when the task should be run e Created Date and hour of the task s creation 6 7 Creating and displaying reports You can let the AMC Agent create reports for individual computers or computer groups in the Security Environment First create a report template for a specific report type AMC can generate the following report types for all Avira products installed in the Security Environment e Managed computers e Managed products Avira Management Console User Manual Status 17 Nov 2011 108 CG AVIRA e Product version information e Product license information Engine and VDF version e Found malware general e Found malware file e Found malware email e Found malware Http e Top 10 malware e Top 10 infected computers Note Further information on report types can be found in the manual for the respective Avira product Please read the information on report types in the manual carefully before creating and scheduling AMC reports Reports node Click the Reports node to display the reports and the report templates in the details a1 xi File Action view Window Help 1 E 5 H m a B ae Template type Group Timeframe JE malware Found Malware General Security Enviro 7 day s 13 10 2011 2 prod
70. ent Console User Manual Status 17 Nov 2011 44 CG AVIRA Configuration Enable the option Use the server s current account Note Installing the AMC Agent via the option Use the server s current account works only on Windows clients 4 Ifyou are accessing client computers via SSH e g Linux workstations you can enable the Use SSH public private key authentication option and select the Key file in putty format with the aid of the search button 5 Click OK The AMC Agent is installed on the selected computers and groups A green icon is displayed in the frontend for the client computer e g win7x64 The agent status Ok appears in the results window alo Eile Action view Window Help laxi e AmB Rem PODS C Avira Management Console Fron Module details E fa Avira Management Console F 4 avira Management Console Agent Activated Software Repository dig Security Environment win x64 H 5 vm winzk3 AMC Agent H Network neighborhood wa Events X Reports F gt Configuration Y User Management F Info Center R Avira Update Manager 5 5 2 Manually installing the AMC Agent Win XP Home Edition optional Windows XP Professional Vista Windows 7 To install the AMC Agent on a computer with the Windows XP Home Edition operating system you require the file Avira_ Management_Console_Agent_en exe This file can be found in the local direc
71. ers in the Security Environment you can only share programs signed by Avira AMC provides two options for sharing and executing files and executable programs certified by Avira on all computers in the Security Environment e You can share and if required immediately execute files and programs configured where appropriate with start parameters and commands on individual computers or in groups In this way you can for example deploy virus removers license files etc e You can configure AMC Agents on computers to execute programs by remote access You can also schedule the execution of these programs as tasks see also Scheduling tasks page 106 Avira Management Console User Manual Status 17 Nov 2011 113 CG AVIRA Operation When shared the files are copied to the installation directory of the Avira product you have selected lt amc_server_install gt Avira Security Management Center Agent AMC uses this directory as the root directory for the actions carried out You can also create sub directories in this root directory e g New VDF Files so you can quickly retrieve the files on the computer When using remote access to execute a program the program must be in the installation directory of the AMC Agent lt amc_server_install gt Avira Security Management Center Agent Note If you want to use this function on a regular basis we recommend that you create a default directory for the copied files e g
72. eve the status of the installed software and overviews of past events and messages on the computers in the Security Environment 6 7 Creating and displaying reports page 108 Share and run files and special Avira tools via the network 6 8 Sharing files licenses and programs in the Security Environment page 113 Record all AMC actions in log files optional This means for example that you can identify software installation errors on the network more quickly 6 9 Log files page 117 Starting the AMC Frontend Carry out the steps described in 4 1 Starting the AMC Frontend and logging in to the AMC Server page 20 Avira Management Console User Manual Status 17 Nov 2011 80 CG AVIRA 6 2 Managing software packages Operation The AMC Frontend lets you install configure or uninstall Avira products quickly and easily in virtual groups in the Security Environment In the AMC Avira products are managed as software packages in a proprietary database The Software Repository node Software packages are displayed in the AMC Frontend under the node Software Repository amp Avira Management Console Frontend d zolz R Fie Action view Window Help a E fa Avira Management Console Frontend k Avira Antivir Server uxsry zip Software Repository avira Antivir Works uxwks zip ka Avira Antivir Server 3 UNIX Avira Antivir Webs uxwgt zip W Avira Antivir Workstation 3 UK R Avira Professi
73. f the program is to be executed immediately and only once Click OK The program will be executed OR Avira Management Console User Manual Status 17 Nov 2011 116 CG AVIRA Operation If the program is to be executed at regular intervals as a scheduled task Click on the Schedule this command button see Scheduling tasks page 106 The task is displayed in the results window of the computer or group 6 9 Log files If errors occur during the installation configuration or uninstallation of software packages during the execution of actions by Avira products on computers or in groups in the Security Environment or during the execution of tasks and commands the AMC can display the log files for the Avira products and AMC services in the AMC Frontend Errors always occur at computer level Nodes cannot produce errors as they do not present physical structures on the network Note You cannot view the logfiles if the AMC Server cannot connect to the Agents e g the AMC Agent is behind a firewall Note For troubleshooting it is recommended that you first check the Avira product s log files and have them at hand when you contact support services Displaying log files 1 Right click on the computer and select View Logfile The logfiles window is opened 2 Select the required log file in the drop down list in the Choose logfile area Mil Logfile of M WIN2K3 O x Choose logfile Please choose the logfile Please
74. g a command Error in computer or group Warning or notification in computer or group Virtual computer group Filtered security environment and filtered sub groups ahlo Software package in Software Repository Avira Management Console User Manual Status 17 Nov 2011 32 R AVI RA Configuration Icon Meaning E AMC Agent installed on the computer La Software package installed on the computer Eg Update file in test mode ready to be committed Error status Computer product or group must be scanned od d 5 3 1 Creating virtual groups 1 Right click on the Security Environment or a group node in the navigation area and select New gt Group The Create new group window is displayed 2 Enter a name for the group and click OK The new group is displayed under the Security Environment node in the navigation area Displaying the name or IP address of the computer Right click on the Network neighborhood node in the navigation area and select Display IP Addresses If the context menu option is highlighted The computer IP addresses are displayed If the context menu option is not highlighted Only the names of the computers are dis played Searching for computers or groups Using the Search option in the context menu of any group or of the Security Environment you can search for certain computers or groups Search ht itts Search text
75. g table contains a list of updatable program modules and indicates which can be automatically updated Program module Can be automatically updated Products in AUM repository Yes AMC Software Repository Yes AMC Agent Yes Installed products Yes AMC Server No You are only notified that new updates are available when you log in AMC Frontend No You are only notified that new updates are available when you log in AUM service On AMC integrated AUM No It is updated together with the AMC Server On further AUM servers Yes Note If the repositories synchronization option is enabled Configuration gt Update gt Automatically synchronize software repositories between AMC and AUM servers AMC automatically synchronizes all AUM instances in order to mirror all products contained in the Software Repository Avira Management Console User Manual Status 17 Nov 2011 126 CG AVIRA Updating the Software Repository and installed products 7 4 2 Update using AUM without automatic mode The automatic update mode can be disabled under e Server Settings gt General gt Activate automatic mode for AMC updates under the relevant AUM server node e Automatic update gt Disabled under Security Environment group or computer node for the Avira installed products If the automatic mode is disabled only products in AUM repository are updated All other program modules have to
76. icense file is loaded and the License window is displayed SE tts License Information Licensee i New license Serial number Yalid until 31 12 2011 00 00 00 Agent count 100 Status Valid The licensing procedure is complete Avira Management Console User Manual Status 17 Nov 2011 24 CY AVIRA 4 3 AMC Frontend user interface You can use the AMC Frontend to configure and control the following components AMC Server and its modules AMC Agents in the Security Environment Avira software in the Software Repository Avira software installed on the computers in the Security Environment After you have logged in to the AMC the main window is displayed Note The access rights of the users determine which AMC Frontend functions are shown amp Avira Management Console Frontend E f x Eile Action view window Help Palle e m el TaBe m EOL CI Avira Management Console Frontend Name Operatingsystem Computer status Hostna Configuratior Avira Management Console Frontend 5 win x64 Microsoft Windows 7 Online 10 40 Inherited Software Repository B vm win2k3 Microsoft Windows 20 Online 10 40 Inherited dig Security Environment Marketing Offline no agen YM2 W Inherited dig New computers Filtered security environment win group a Network neighborhood wa Events Xj Repor
77. ied out Avira Management Console User Manual Status 17 Nov 2011 105 CG AVIRA Scheduling tasks Operation Execution of all available commands can be scheduled for a specific time In the AMC a scheduled command is referred to as a task 1 Right click on the computer or group and select Commands A sub menu is displayed showing all installed Avira products 2 Select the required product and then the required command e g Start update If the command has parameters the application path and other parameters can be given in the Commands dialog box ioli Update Display mode invisible Update mode Standard update x Schedule this command Cancel 3 Select the required parameters and click Schedule this command The Create a Task window is displayed Create a Task Please enter a name for the task hourly update Execute task C One time 4 Enter a task name and select the frequency of recurrence Avira Management Console User Manual Status 17 Nov 2011 106 CY AVIRA Operation 5 Click Next The window for selecting time and data settings is opened Create a Task S x Please select the date and time when to start the task Start time Start date 14 09 19 17 01 2011 I Catch up task when missed Please select on which weekdays the task should be executed V Monday IV Friday M Tuesday Saturday MV Thursday lt Back Cancel
78. installation dialog windows of the respective Avira product However the setup provides only a standard installation when done via AMC For example Avira Server Security 12 Windows is installed with enabled Guard Systray Tool and Remote Control Avira Management Console User Manual Status 17 Nov 2011 85 CG AVIRA Operation 5 In the navigation area click on the computer or group on which the installation was performed Information on the Avira products installed on the computer is displayed in the results window Uninstalling a product Prerequisites Computers groups must be included in the Security Environment and have the q following status 2 Monitor green arrow green Right click on the computer or group on which the software is to be uninstalled In the context menu select Installation gt Name of software package gt Uninstall Click Yes The product is uninstalled The entries for this product are deleted in the results window Warning Please note that some computers in your network might remain unprotected if you remove a security product Automatic product installation You can configure automatic routines to install the AMC Agent and certain Avira products on computers in groups immediately after new computers are added to the group 1 Avira Management Console User Manual Status 17 Nov 2011 Note For products to be installed automatically the AMC Server user account must have
79. ion New Minimize GUI refresh If you are managing lots of clients via the AMC you can enable this option to limit AMC Frontend refresh instances and considerably improve AMC performance The AMC Frontend now only updates status icons to take account of error messages or pending operations Avira Management Console User Manual Status 17 Nov 2011 57 CY AVIRA Configuration Reset error states older than To ensure the error status display is always up to date the AMC can be configured to automatically reset the error status after a specific number of hours Enable the option Reset error states older than and enter the required number of hours Communication xi 32 Server Settings Communication General Settings Synchronization E Server Settings Y AG General IV Synchronize client node hostname or IP address with client values Communication Use hostname 4 Event Settings Use IP address Be Update J Synchronize client node display name e Synchronize client node hostname or IP address with client values If you have enabled the option Synchronize client node hostname or IP address with client values you can choose between Use hostname or Use IP address for updating the client node name If this option is enabled the AMC always retrieves the computer name or IP address of the client computer from the AMC Agent e Synchronize client node display name Enable this option if
80. irewall integrated into Windows from Windows XP onwards is automatically configured with the appropriate settings by the AMC Server Avira Update Manager and Event Manager Note HTTP server port 80 must be opened and should not be used by another application 7 Where necessary change the Network Interface setting For Network Interface you can either select the IP address of the network adapter you want to use for the AMC communication or choose the AMC Server s hostname in order to use the primary network adapter that is linked to the hostname Then click Next After the wizard has checked the network configuration the dialog box AUM Server Network Configuration appears Avira Management Console Server InstallShield Wizard q x AUH Server Network Configuration Specify the network settings of the AUM Server R AV R A m Avira Update Manager Command Port 7050 Notify Port 7051 Http Server Port 7080 Http Server Test Port 71 oo Root Directory CAD ocuments and Settings All Users Applicati Change F UNC authentication for root directory User Password i Cancel Avira Management Console User Manual Status 17 Nov 2011 15 R AVIRA Installation 8 Confirm the specified configuration by clicking Next Or If necessary change the predefined ports accordingly The selected ports are opened automatically during installation and then remain open If required click Change to select
81. jencasscccoaniauneseesp sian eerie nineties atira 13 3 2 2 Installing the AMC Frontend sesecsscessccsucaseasetseasaucesstanesuiaal saatesanses saugecasbetstigsseavasltarieausesenesens 18 4 Avira Management Console Frontend PEE E EEAS UO 4 1 Starting the AMC Frontend and logging in to the AMC Server sssssssessssesereesesesersenersesereesese 20 4 2 Licensing the AMC oss cesssssicaassssasscassnncasiessaniie cayiseiesesauesdcaniouastianiasienieisaini saiansiaianiaisiastasiabbelsans 23 4 3 AMC Frontend user interface e ssessesessessesesesesesesesesesesesesesesesssessssesesesenesesesesesesesesesesssesseses 25 5 Configuration LAAZIZI 29 SMEO E E E E E 29 5 2 Configuring network and AMC Server connections e ssssesseessesesesesesesosesesesssessssesesesesesesesese 29 5 3 Setting up the Security Environment sssssesssssssesseseesessossesessosseseesessossoseessesessessessesessessesse 31 5 3 4 Creating virt al groups ssesissiississtoenes ioris tata cacy iaeei a S aeaa aa Cia diately aetna 33 5 3 2 Adding computers to virtual groups s sss seeesseseseesressresreesreesresstesreesreesresseesetesneeseeseresneesreeseess 34 5 3 3 Importing computers into the Security Environment ssssesssssssesssssssesssesessessessessesseeseess 35 5 3 4 Automatic synchronization with ADS LDAP s ssssesessseesresesessessreesressresreesseereeseeseeesreeseeeseess 38 5 3 5 Controlling and modifying created tasks siosisscscuscsesaiscedsnsavossnsssaenscdedecarbua
82. k window is displayed 2 Enter a name for the task select the frequency of recurrence and click Next In the next window you will be asked to enter start date and start time details 3 Select the start date and start time and click Finish The task is saved You can edit the task at any time using the options in the context menu see Displaying tasks for software packages and AMC Server components page 107 Avira Management Console User Manual Status 17 Nov 2011 124 R AVI RA Updating the Software Repository and installed products 7 3 Updating installed Avira products It is recommended to update the Software Repository via the integrated AUM Server using the automatic update mode enabled by default In case you added more AUM servers to AMC you can select an update server which you can use to update Avira products on specific computers or in specific groups 1 Right click on the computer or group in the Security Environment and select Automatic update Configuration gt Commands gt Automatic update Inherit settings from parent node Search Create report User permissions IP Address Filter Disabled y Use vm win2k3 for updating Use ym win2k3 de for updating 2 Click Inherit settings from parent node to disable this option if it is still enabled 3 Click the option Use server for updating Manually updating installed Avira products Note If you want to execute update commands
83. ke it impossible to log in to the destination computer Example Destination computer Share Updates Avira If authentication is required on the selected server enable the Use UNC authentication for root directory option and specify a User and a Password e Updates In the Updates area you can enable the Activate test mode option In test mode new files are loaded and shared in a test directory hosted by a second HTTP server If they have been scanned they can be applied on the standard HTTP server and made available via the Security Environment See Using the AUM in test mode page 122 Avira Management Console User Manual Status 17 Nov 2011 63 R AVI RA Configuration Enable the option Activate automatic mode for AMC updates to update the corresponding groups automatically via AUM activated by default e Configure Avira Update Manager updates Under Configure Avira Update Manager updates you can enable the option Install AUM service updates automatically if you want AUM updates to be installed from the update servers immediately after a successful download does not apply to the AUM integrated into the AMC Note If you want to perform an update via the AUM in test mode you first have to run the command Commit products from the context menu Otherwise you will not be able to update the AMC Server and AMC Frontend at a later time e Log level To define which events are to be logged in the AUM log file go to
84. l for very large networks Pull interval The period in minutes over which the AMC Server is queried if the pull mechanism is active The standard setting is 60 minutes Set error state on critical events If this option is enabled the AMC Agent notifies the AMC Server of every critical event e g virus found The AMC Server then displays an error status for the relevant computer Avira Management Console User Manual Status 17 Nov 2011 53 CY AVIRA Configuration Communication Configuration x EJ Communication General configuration AMC Entities Communication Event Manager URL https vm win2k3 7010 Server URL https vm win2k3 7000 Update Update URL http vm win2k3 7080 SSL Configuration E Request server authentication JV Validate common name server name M Description J Inherit configuration Send later Send now Cancel e Event Manager URL The HTTP address and communication port of the computer on which the Event Manager service is installed e Server URL The HTTP address and communication port of the computer on which the AMC Server is installed Update URL The HTTP address and communication port of the computer on which the Avira Update Manager service is installed e Request server authentication Used for SSL certificate management If this option is enabled SSL authentication is used for the computer login Avira Management C
85. l for UNIX systems page 48 Avira Management Console User Manual Status 17 Nov 2011 43 CY AVIRA Configuration 5 5 1 Installing the AMC Agent via the AMC Frontend Windows XP Professional Vista Windows 7 UNIX Prerequisites e Computers groups must be integrated into the Security Environment and have the following status Monitor light blue arrow red 1 In the navigation area click on the Security Environment node and then on the groups computers on which the AMC Agent is to be installed The computers or groups are displayed with status icons in the results window 2 Right click on the group and select Installation gt AMC Agent gt Install The Administrator Account window is opened Administrator Account x Login Please specify the account to be used to access the computers in your network Administrator privileges are required Use the Following account Username Administrator Password Use the server s current account Use 55H public private key authentication Key File E Ea Save Save password SSH key For the current session Always save settings except Password 55H key cne 3 Enter the Username and the Password for the administrator account if you are using a different administrator account on the client computer than on the AMC Server On UNIX type the root user and password unless using SSH OR Avira Managem
86. l node The settings are then inherited downwards from the parent nodes We recommend that you configure the Avira product first on the Security Environment node All computers in the group inherit these settings You can then change the configuration of individual computers or sub groups if you have first disabled the Inherit configuration option overwriting the settings inherited from the parent node During configuration of an Avira product the product specific Configuration dialog window is displayed in which the required parameters can be defined see 9 2 Product specific Avira Management Console User Manual Status 17 Nov 2011 87 CG AVIRA Operation configuration windows page 132 Example for Avira Server Security 12 Windows Configuration E x System Scanner gt Scan as Help Files Additional settings Allfiles JV Scan boot sectors of selected drives Use smart extensions JV Scan master boot sectors scan Use file extension list IZ Ignore offline files Action on detection Further actions Optimized scan Archives Exception T Follow symbolic links Heuristics Scan Reaistry Report kd Realtime Protection Scan process 4 General Scanner priority medium x Update F Alerts Description With the on demand scan the System Scanner distinguishes between priority levels This is only effective if p Email several processes are running simultaneously on the workstation The selection affects the scanning
87. later time Click Send later The new configuration is saved in the AMC Server s database It can then be assigned to the computer or group at any time General configuration Configuration E xj eJ General configuration 8 General configuration Communication Registration Registration delay 30 second s Events IV Drop Events Info Info amp Warning Event commit interval 60 second s Server communication Push Pull Pull interval 60 minute s Error handling Set error state on critical events M Description The Agent does not send the selected type of events to AMC in order to reduce network traffic Send later Send now Cancel Avira Management Console User Manual Status 17 Nov 2011 52 R AVI RA Configuration e Registration delay The period between starting the client computer and starting the AMC Agent This delay ensures that services are available upon which the AMC Agent service depends Drop Events Event types Info or Info amp Warning not relayed by the AMC Agent in order to reduce data traffic on the network Event commit interval The time interval in seconds for the services to send events to the Event Manager The events are not sent immediately but in batches to reduce data traffic on the network Server communication The mechanism AMC Agents use to retrieve data from the server Push for clients on a local network or Pul
88. ling AMC Agents in the Security Environment To install AMC Agents in the Security Environment you must have administrator rights on all computers Note Make sure that all AMC components and Avira products are always up to date and can communicate with each other in the Security Environment Note AMC can only monitor computers on which the AMC Agent is installed It is therefore recommended that you install the AMC Agents throughout the Security Environment immediately after installation of the AMC If you add new groups or computers to the system at a later time you can carry out the installation of the AMC Agent for these groups or computers selectively You can use the automatic product installation feature to install the AMC Agent automatically on new computers see Automatic product installation page 86 Furthermore you can adapt the configuration of the AMC Agent at any time and assign the new configuration to the required groups or computers see Changing the AMC Agent configuration page 51 Avira Management Console User Manual Status 17 Nov 2011 42 CG AVIRA Configuration Requirements for communication between the AMC Agent and AMC Server e Ifa firewall is installed on a client the following ports TCP must be enabled 7000 7001 7080 7010 ICMP queries must also be possible The firewall integrated into Windows since Windows Server 2003 is automati cally appropriately configured by the AMC Server
89. mation on Avira commands and parameters is available in the documentation for the relevant Avira product Please read and follow all relevant instructions before executing commands and scheduling tasks with the AMC Warning If you shut down the AMC Server all active commands will be cancelled The result of a command e g Scan or task e g Scan hard disk is displayed in the results window of the Events node or that of the group or computer Push and pull mechanism One of the following mechanisms is used to execute tasks and commands depending on the configuration of the AMC Agent see 5 6 Configuring AMC page 51 e Push Commands are sent by the AMC Server directly to the AMC Agents scheduler If AMC Agents are in offline mode actions and commands are saved as Pending oper ations and run as soon as the AMC Agent is connected again Computers on which an action has not been carried out have the status Pending opera tions E Monitor dark arrow orange red flag on the left e Pull Contrary to the push mechanism AMC Agents in pull mode retrieve commands from the Server at configurable intervals All operations are treated as pending This mechanism enables the management of clients which cannot be directly accessed by Avira Management Console User Manual Status 17 Nov 2011 104 CG AVIRA Operation the AMC Server e g out of office laptops Moreover the pull mode can ensure a better distribution of the traffic lo
90. n on licensing can be found in the manual for the respective Avira product Adding a software package Prerequisites e The Avira product must be saved to a computer on the local network 1 Right click on the Software Repository node and select New gt Software The window for selecting the software package opens 2 Select the path for the software package and click Open The software package is saved The data contained in the package s information file is displayed in the results window 3 Click on the Browse button enter the path for the software license file and click Open The license file path is displayed in the results window 4 Click Accept Avira Management Console User Manual Status 17 Nov 2011 82 CY AVIRA Operation After checking the license the software is displayed under the Software Repository and Avira Update Manager nodes The details panel contains information on the software Avira Management Console Frontend 5 x R File Action view Window Help lj x e m 4 x e m CI Avira Management Console Frontend Software ta Avira Management Console Frontend a Software Repository W avira Antivir Workstation 3 UN k Avira Antivir WebGate be I nia Server aeS 12 pe as Security Environment W Network neighborhood w3 Events X Reports F Configuration Y User Management i Info Center IR Avira Update Manager
91. n only be carried out if all computers in the Security Environment are in online mode administrator access is available and AMC Agents are enabled If there are computers in offline mode or AMC Agents with an enabled pull mechanism the actions and commands e g installing a software package are saved and automatically triggered as soon as the computers or groups revert to online mode or the AMC Agents perform synchronization The computers for which an action is available have the status SH Pending operations red flag on the left and or orange arrow Note Before the installation of a software package the Avira product must be configured The configuration of Avira products require precise knowledge of the configuration parameters Read and follow the configuration installations in the manual of the respective Avira product before you perform a remote installation or configuration with AMC Installing a software package With AMC you can install Avira software packages on multiple computers at the same time The configuration will be applied as set on the corresponding nodes in the Security Environment see 5 3 Setting up the Security Environment page 31 Note The AMC Agent must be installed first if it is not yet available on the computer on which a software package is to be installed During installation the product specific Install or Configuration window is displayed in which the required parameters can be defined see 9 2
92. ncnanninnneeaaens 132 9 2 Product specific configuration WINdOWS cssssssssesssecssssessecseesecseessessesseesecsessssssssseeseees 132 Avira Management Console User Manual Status 17 Nov 2011 3 RAVI RA Table of Contents 10 Service LAZAT 133 LO ESTI o ORL pasos E asa T E A eo 133 NOAE Eo i Ie 0i NAA E AE AE A EEEE E E AET 133 Avira Management Console User Manual Status 17 Nov 2011 4 RAVI RA About this manual 1 About this manual This chapter contains an overview of the structure and content of this manual e 1 2 Structure of the manual page 5 e 1 3 Emphasis in text page 6 1 1 Introduction This manual contains all the information you will need to use the Avira Management Console Additional help and information is available from our website our Technical Support hotline and our regular newsletter see 10 Service page 133 Your Avira Team 1 2 Structure of the manual The manual for your Avira software consists of several chapters containing the following information Chapter Contents 1 About this manual page 5 Structure of the manual emphasis in text 2 Product information page 8 Overview of software features 3 Installation page 13 Important information on installation of the AMC Server and AMC Frontend 4 Avira Management Console Overview of the AMC Frontend Frontend page 20 5 Configuration page 29 Configuration of the network and server connecti
93. nd rectify the error first check the log file for the affected node see above Delete error 1 To prevent other relevant error messages from being accidentally deleted right click on the appropriate error and select Delete 2 Click Yes to confirm The error message is deleted Reset error status After fixing the error s cause reset the error status of the node by right clicking the node and selecting Reset error state Avira Management Console User Manual Status 17 Nov 2011 118 RK AVI RA Updating the Software Repository and installed products 7 Updating the Software Repository and installed products The Software Repository and installed Avira products can be automatically updated with the aid of the Avira Update Manager The AUM is integrated into AMC and is a component of AMC s configuration Avira products can be updated in the AMC by various means Automatic update mode enabled by default automatically updates the software packages and installed products via the integrated AUM Server according to the AUM Scheduler OR If you disable the Automatic update option right click a computer or group and select Automatic update gt Disabled you can update the products manually using an update command or via scheduled tasks Note Avira products installed on the computers in the Security Environment can be updated via Internet or intranet connection depending on the configuration of the update routine
94. ndows UNIX Workstations Avira Antivir WebGate Windows UNIX Servers Components and services The AMC consists of three components e AMC Server This is the main application which runs on a central server on the network and consists of three services Server Event Manager Update Manager This server also contains an integrated database for event administration e AMC Agent A service performed on the computers on the network which establishes the connection between the main application AMC Server and the Avira products on the computers Avira Management Console User Manual Status 17 Nov 2011 8 RAVI RA Product information e AMC Frontend A graphical user interface which can for example be installed on the administrator s computer and which facilitates the effective administration of AMC services and components 2 1 Functionality The AMC Server operates with the aid of three services each performing different tasks which communicate with each other via an SSL encrypted TCP IP connection It manages e computers integrated into the Security Environment of AMC e Avira products installed on the computers e software packages supported by AMC Avira software packages are stored in the Software Repository of the AMC and can be remotely installed on computers in the Security Environment An Avira product can inherit the configuration settings from its group if installed via AMC The Event Manager re
95. ng request CSR with the aid of the Certificate Creation Tool 1 Double click on the file SSLCertRequester exe in C Program Files Avira Avira Security Management Center Server and click Next Pe E SS SEE ff A a z eS A A Please select your option Import signed Certificate and Private Key pair 2 Select the first option Create SSL Certificate Request and Private Key Avira Management Console User Manual Status 17 Nov 2011 68 C AVIRA Configuration 3 Fill out the data form and click Create Certificate amp Avira More Than Security J q E Sj x E e EES i i ef Avira n S Please provide the certificate data Certificate Name Country State oo O O Organization o OE Organizational Unit o O O City Po Common Name Jwww mycompany com Password PC Description lt lt Back Create Certificate gt gt The Common Name has to correspond to the hostname of the AMC Server s computer The tool generates the CSR YourNameReq pem and the private key YourNameKey pem for the AMC Server 4 Save the private key in a secure location and send the CSR to a trusted certification agency for signing 5 If the signed certificate is returned by email use the Certificate Creation Tool to update the certificate and the private key in the AMC 6 Double click on the file SSL CertRequester exe in C Program Files Avira Avira Security Management Center Server and click Next Avir
96. nt status 3 If the AMC Agent is not running start it with the following command smc agent start The Enabled status H is displayed in the results window for the AMC Agent 5 5 5 Uninstalling the AMC Agent Warning If you uninstall the AMC Agent from a computer the installed Avira products can no longer be managed by the AMC Before uninstalling the AMC Agent all Avira products should be uninstalled 1 Inthe Security Environment right click on the computer or group and select Installation gt AMC Agent gt Uninstall Avira Management Console User Manual Status 17 Nov 2011 50 R AVI RA Configuration A security question is displayed example Se Stl 2 j re you sure you want to uninstall this software package 2 Click Yes The AMC Agent is uninstalled The status icon for the computer or group displays the new status 5 6 Configuring AMC AMC includes the four services AMC Server Event Manager Avira Update Manager and Alert Manager as well as the client service AMC Agent Except for the AMC Agent all services are automatically installed when the AMC is installed Warning Configuration settings should only be changed if absolutely necessary and with the utmost care Changing the configuration settings may cause serious errors in the AMC If necessary contact our Support team before changing the settings The configuration of a service can be changed in the Configuration window Details ar
97. ntend Avira Management Console User Manual Status 17 Nov 2011 20 Ro AVI RA Avira Management Console Frontend The AMC Frontend establishes the connection to the AMC Server The Login window is displayed moan Please enter your AMC Server account and specify whether your AMC Server is installed on the local machine or on another machine in the network Always connect to Login fl Password Local Computer Remote computer Browse Settings OK Cancel 3 Type in the Login username and Password you provided for the administrator at AMC setup You can later add more users in the AMC Frontend The menus and options available in the GUI depend on each user s permissions see 5 9 User Management page 73 Enable the Local Computer option if the AMC Frontend is installed on the same computer as the AMC Server Otherwise enable the Remote computer option and enter the server name or click the Browse button to select the server Avira Management Console User Manual Status 17 Nov 2011 21 Ro AVI RA Avira Management Console Frontend If you are using a proxy for the connection to the AMC Server or have changed the port settings during installation of the AMC carry out the following steps 1 Click Settings xi Communication settings SSL Configuration Proxy Server IV Use Proxy Only for updating the Frontend Please supply the address of the proxy server and if nee
98. nu Otherwise you will not be able to update the AMC Server and AMC Frontend at a later time Avira Management Console User Manual Status 17 Nov 2011 123 R AVI RA Updating the Software Repository and installed products 7 2 Updating packages in the Software Repository node It is recommended to update the Software Repository via the integrated AUM Server using the automatic update mode enabled by default Manually updating software packages If the automatic mode is disabled Server Settings gt General gt Activate automatic mode for AMC updates under the relevant AUM server node you can update the Software Repository manually Right click the Software Repository node and select Update Software Repository gt Start Update OR Right click on a software package in the Software Repository and select Update gt Execute update AMC creates a connection to the specified update server downloads the available software updates and saves them in the Software Repository node Scheduling regular updates of software packages You can update software packages in the AMC Server at regular intervals by creating an update task You can update all software packages or only specific software packages 1 Right click the Software Repository node and select Update Software Repository gt Schedule update OR Right click on a specific software package in Software Repository and select Update gt Schedule update The Create a Tas
99. occur on computers in the Security Environment during actions in AMC the affected computers are highlighted in the AMC Frontend Errors always occur at computer level Nodes cannot produce errors as they do not present physical structures on the network You can display the errors for each group and each computer 3 aiolxi Ele Action View Window Help 18 x e alm x B a Computer name Product name Error message _ Error state Created Marketing AMC Agent Remote installatio Error 13 10 20 Avira Management Console Software Repository Security Environment dig New computers E win group H win x64 E BI vm winzk3 H AMC Agent fa Avira Serve Marketing 38 Filtered security em 5 vm linux Network neighborhood 4 gt e Computer name The name of the computer on which the error has occurred e Product name The name of the product reporting the error e Error message The text of the error message e Error state The status of the error e Created The date and time of the event 6 5 Displaying events Every Avira product generates specific events which are collected by AMC and displayed in the AMC Frontend The AMC Agent collects the generated events and saves them in the local database Avira Management Console User Manual Status 17 Nov 2011 101 CG AVIRA Operation These events can then be di
100. on g Software Repository Root directory For update Files fg Security Environment YAI Usersiapplication Data avira vira Internet Update M HttpRoot H B Network neighborhood All Users Application DatalAviralAvira Internet Update Manager HttpRoo Change ad s i X saiad F Use UNG authentication For root directory F gt Configuration User Password Y User Management H Info Center E R Avira Update Manager said m vm2 win2k3 7050 J Activate test mode El vm win2k3 7050 IV Commit test files automatically 100 dayfs 01 hour s 00 minute s after last update Product i amp pikes V Activate automatic mode for AMC updates a K Sarver Settings M Configure Avira Update Manager updates General W network Install AUM service updates automatically F Email A Frontend Settings Log level info 7 i 2 Download location To define the destination directory where the updated files and program packages are to be saved under Root directory for update files specify the destination directory on the server The destination folder should also be on the network Shares are not supported Note If the destination directory is on a computer on the intranet you must specify the path manually in the form of a UNC path Ensure that you have the appropriate rights on the destination computer The AUM service should not be logged in as a local system account as this will ma
101. onal k Avira Antivir WebGate UNIX Avira Professional Security 12 Avira Server Security 12 Wind ay Security Environment Network neighborhood aa Events Xj Reports F gt Configuration I User Management AI Info Center G3 Avira Update Manager 3 5 vin win2k3 7050 263 Products S Scheduler AE Server Settings A Frontend Settings ym2 win2k3 7050 E avira_pr Gi avira Server Securi avira_se C Avira Management Console Frontend Name Setup Version Licensefile 3 1 3 4 3 HBEDV KEY 3 1 3 4 3 HBEDV KEY 3 2 0 HBEDY KEY 12 0 0 HBEDY KEY 12 0 0 HBEDY KEY General information about the software is displayed in the Details panel the name of the Avira product the name of the installation file the version and the license file 6 2 1 Adding and deleting software packages Avira products such as Avira Professional Security 12 Windows are saved in the Software Repository as software packages A software package consists of all the Avira Avira Management Console User Manual Status 17 Nov 2011 81 CG AVIRA Operation product s program files and an information file packed in a self extracting archive and saved in the AMC database Note Before you can install a software package in the Security Environment you must first obtain a license from Avira Informatio
102. ons Configuration of the Security Environment Configuration and updating of AMC services Installation of AMC Agents 6 Operation page 80 Working with AMC Managing software packages Installing and configuring Avira products Managing computer groups Running commands and planning tasks Avira Management Console User Manual Status 17 Nov 2011 5 CG AVIRA About this manual Chapter Contents 7 Updating the Software Repository and installed Methods for updating Avira products in the AMC products page 119 8 Troubleshooting page 129 Preventing and fixing problems in the AMC 9 Products supported by AMC page 132 Avira products supported by the AMC 10 Service page 133 Support and service from Avira Operations GmbH amp Co KG 1 3 Emphasis in text The following emphases are also used in the text to improve readability and clarity Emphasis in the text Explanation C Program Files Avira Paths and file names Select components Select all GUI elements e g menu options window titles elements in dialog boxes www avira com Hyperlinks 6 Operation page 80 Creating virtual groups Cross references inside the document page 33 setup exe remove User input commands and parameters Computer amount in Displayed text in dialog windows configuration options group group Set up b
103. onsole User Manual Status 17 Nov 2011 54 R AVI RA Configuration Validate common name If enabled the common name of the host is aso checked in the AMC Server certificate 5 6 2 Changing AMC Server and Event Manager configurations 1 Click Configuration in the AMC navigation area The Configuration window is opened Click on the required settings group in the left panel The settings are displayed in the right panel Carry out the changes The options are explained below Click OK You will be asked if you want to restart the service to implement the changes Click Yes This process only takes a few seconds If the AMC Server restarts the Frontend needs to log in again Avira Management Console User Manual Status 17 Nov 2011 55 CG AVIRA Configuration General configuration settings General Settings xi J General Settings General Settings eee i k Server Settings Email notification Ke General SMTP Server f 38 Communication Sender email address a Event Settings A Update I Use login data SMTP Login SMTP Password M Description Enter the SMTP server name for the email notification Reset Cancel SMTP Server The name of the mailserver from which AMC sends email notifications e Sender email address The email address from which AMC sends email notifications e Use login data If a login is requir
104. oot scripts y Terminal output command line Prerequisites placed before conditions which must be fulfilled prior to performing an action Warning placed before warnings of critical data loss or hardware damage Note placed before an important piece of information for example relating to steps being carried out or a tip facilitating the understanding and operation of the product Avira Management Console User Manual Status 17 Nov 2011 RAVI RA About this manual 1 4 Abbreviations The following abbreviations are used in this manual Abbreviation Meaning AMC Avira Management Console AUM Avira Update Manager DHCP Dynamic Host Configuration Protocol Protocol for the dynamic assignment of the host IP address GUI Graphical User Interface MMC Microsoft Management Console SSL Secure Sockets Layer encryption algorithm TCP IP Transmission Control Protocol Internet Protocol protocol for communication between computers Avira Management Console User Manual Status 17 Nov 2011 7 RAVI RA Product information 2 Product information The Avira Management Console AMC enables the remote installation and administration of Avira products on the network Windows Sayer Windows Administrator PC AMC Server Ss Server Avira Update Manager LAN AMC Agents JD a L Windows UNIX Wi
105. or software packages and AMC Server components page 107 To edit a task 1 Double click on the task The Create a Task window is displayed 2 Carry out the required changes and save the task Avira Management Console User Manual Status 17 Nov 2011 72 R AVI RA Configuration 5 8 3 Updating AMC Agents It is recommended to update AMC Agents automatically via the Avira Update Manager default settings To update the AMC Agents manually over the entire Security Environment or in a specific group Right click on the Security Environment node or on the node of the group and select Commands gt AMC Agent gt Start Update To update the AMC Agent manually on a specific computer Under the node of the computer in the Security Environment right click on AMC Agent and select Commands gt Start Update You can also schedule AMC Agent updates To do so in the Commands window click the Schedule this command button To update the AMC Agents via AUM when not in automatic mode Under Avira Update Manager expand the server node right click Released products and select Update mirrored products The progress of the update is displayed in the Update status window 5 9 User Management The User Management function lets you create users with specific access rights Administrators can use this function to organize the monitoring of the Security Environment effectively and delegate specific IT tasks to users Certain users
106. ot yet integrated into the Security Environment This may for example include laptops or computers on which the AMC Agent was installed manually These computers automatically log in to the AMC Server if they are available on the network 1 Click New computers in the Security Environment Avira Management Console User Manual Status 17 Nov 2011 34 CY AVIRA Configuration Computers on which the AMC Agent is installed and which are newly available on the network are displayed 2 Add the required computers to other groups in the Security Environment To do this follow the steps described above 5 3 3 Importing computers into the Security Environment Computers can also be imported into the Security Environment via the Synchronize option in the Security Environment s context menu The following sub options are available e Network neighborhood e Comma separated file e Active directory Synchronization source f Please select the synchronization source greesesossosoesesoesssescsossesosossesossesesososeosesssoy Network neighbourhood Synchronize to all available workgroups domains Comma separated file Active directory How do you want to represent your Active Directory in the AMC Ignore 405 hierarchy C Greate groups based on the computer DNS names Greate groups based on organizational units lt Back Cancel Z Network neighborhood To import computers from the Network neighbo
107. oups on the network The following nodes are displayed in the Security Environment The group nodes with all computers assigned to the respective group The computer nodes and the New computers node with sub nodes for all Avira products and AMC Agents The Filtered security environment node when filtered groups are created The details panel shows information on the status of groups computers modules oper ations tasks and events Group nodes At a group level e g departments information on sub groups or integrated computers is displayed computer name and status symbols version status operating system AMC Agent availability etc Avira Management Console User Manual Status 17 Nov 2011 26 CG AVIRA Computer nodes The following information is displayed for every computer via the Views menu options Avira Management Console Frontend Action gt Views in the menu bar or Views in the context menu or via the Toolbar Views Details 3 Product status Displays the name icon status and details of products Product version Displays the name and version number of products Error messages Displays errors detected by Avira products on a computer with the product name error status and error message a Events Displays events detected by Avira products on the computer Tasks Displays tasks scheduled to be performed by Avira products on computers gt Pen
108. p and select Rename Shortcut F2 This makes the name editable 2 Enter the new name and click next to the box The new name is saved and displayed 5 3 8 Deleting virtual groups computers If you are sure that no Avira products are installed on computers or in groups they can be deleted Right click on the computer or group and select Delete The computer or group is removed from the Security Environment 5 4 Adding update servers to the AUM If you are using more than one update server for your network you can integrate them into the AMC Frontend by adding them under the Avira Update Manager node Prerequisites e The Avira Update Manager must be installed on the server you want to add For further information please refer to the Avira Update Manager user manual 1 Right click on the Avira Update Manager node and select New gt Add AUM server 2 Enter the name of the server the communication ports and the password The new update server is added to the AMC Frontend under Avira Update Manager For further information on the configuration of the AUM Server see Configuration of the Avira Update Manager page 60 Afterwards you can choose which server you want to use for automatic updates to AMC components virtual groups or computers See 7 Updating the Software Repository and installed products page 119 Avira Management Console User Manual Status 17 Nov 2011 41 R AVI RA Configuration 5 5 Instal
109. panel 2 In the context menu select View gt Large Small Icons to display large or small icons for computers products tasks and events in the results window 3 In the context menu select View gt List or View gt Detail to display the elements or element details in table form 4 The Add Remove Columns option in the View menu lets you customize the display in the results window The table can be sorted by clicking on the column heading 5 Using the Customize option in the View menu you can show or hide different elements of the MMC and snap in interface menus toolbars console tree etc Avira Management Console User Manual Status 17 Nov 2011 95 CY AVIRA Operation Status view This view displays the following information for each group d aioixi R File Action View Window Help 1al e m e XxX En B e m rO od Software Repository ay Security Environment dig New computers re 4 Filtered security environ vm linux W Network neighborhood aa Events S win x64 Marketing X Reports F Configuration I User Management id Info Center E Avira Update Manager gt Name Operating system Computer status Hostna Configuration Last notificatic Microsoft Windows 7 Dh vm win2k3 Microsoft Windows 20 Offline agent installed 10 40 Inherited 12 10 2011 1 Online Product error 10 40 Inherited 13 10 20
110. r 5 Inthe Available users area select the users who will be allowed to access the node and click Add OR Select the users who will not be allowed access to the node and click Delete The users will be added to or removed from the Selected users area Use parent setting To apply the settings of the parent node Enable the Use parent setting option The user and access rights settings are inherited from the parent node Avira Management Console User Manual Status 17 Nov 2011 79 RAVI RA Operation 6 Operation 6 1 Overview This chapter describes the functions of AMC These functions may vary slightly depending on the operating system and MMC version With AMC you can perform the following tasks with Avira products Store install uninstall and configure software packages 6 2 Managing software packages page 81 Create filtered groups in the Security Environment using specific criteria 6 3 Creating filtered computer groups page 89 Display different information on the computers in the Security Environment after installation of the software packages 6 4 Displaying information on a computer or group page 94 Display and filter AMC messages after installation and configuration of the software packages 6 5 Displaying events page 101 Perform product specific actions e g scan or update and schedule regular tasks 6 6 Executing commands and scheduling tasks page 104 Access reports and regularly retri
111. ra Management Console User Manual Status 17 Nov 2011 61 AVIRA Configuration Configuration i x a Update General Settings 7 Server Settings Default AUM for all updates A General vm winzk3 automatic mode 7 A Communication aa Event Settings Synchronization Ao odate K MV Automatically synchronize software repositories between AMC and AUM servers M Description e Synchronization You can separately enable the repositories synchronization option Automatically synchronize software repositories between AMC and AUM servers If this option is enabled AMC automatically synchronizes all AUM instances in order to mirror all products contained in the Software Repository If you delete or add a software package in the Software Repository the AMC Server deletes adds this product from to all AUM servers In order to configure the individual AUM servers in your Security Environment expand the Avira Update Manager node and then the server node for example vm win2k3 7050 and use the configuration options under Server Settings and Frontend Settings Avira Management Console User Manual Status 17 Nov 2011 62 CG AVIRA Configuration AUM Server General settings amp Avira Management Console Frontend f 0 x J Ele Action View Window Help 18 x e Am e m a Avira Management Console Fronter B fa Avira Management Console Frot M Download locati
112. rhood 1 Right click on the Security Environment node and select Synchronize gt Synchronize 2 Select the Network neighborhood as the import source and click Next The computer list from the Network neighborhood is displayed Avira Management Console User Manual Status 17 Nov 2011 35 CY AVIRA Configuration 3 Select the Computers to be added and the Computers to be removed as appropriate Computers to be added to the security environment Group Hostname IP WIN X32_4 Microsoft Windows Net WIN X 32_4 WIN X32_5 Microsoft Windows Net WIN X32_5 WIN X32_6 Microsoft Windows Net WIN X32_6 WIN X32_7 Microsoft Windows Net WIN X32_7 TRSA OO CY eee ee ee eee et LUITRIRVAA A T Remove selected computers From list Computers to be removed From the security environment Name Group Hostname 1P Remove selected computers From list lt Back Cancel 4 You can import remove the entire list or first select several computers and use the Remove selected computers from list buttons 4 Click Next to import the required computers Comma separated file To import a computer list 1 Create the computer list using a text editor and save it in the system You can give the text file txt any name you want The list must have the following structure group name IP or network name First floor Marketing Computer01 mkpcl Ground floor Reception 192 168 146 1
113. rontend nl gt In the Scheduling area activate the Enable scheduling function and then the required update interval Once Hourly Daily Weekly Monthly or Every x days hours minutes If you have enabled Every x days hours minutes enter an update interval The minimum interval is 15 minutes Specify the start date and time for the first update in the Start time Start date fields The scheduler has been configured When you exit the dialog box you will automatically receive a prompt to save all changes The service performs product updates at the specified date and time and at the appropriate intervals Note The selected interval must be at least 5 minutes longer than the interval set for the automatic copying of files in test mode Avira Management Console User Manual Status 17 Nov 2011 121 R AVI RA Updating the Software Repository and installed products 7 1 2 Using the AUM in test mode The AUM can also be used in test mode This mode can be enabled in the AUM configuration window J WSS UN GS aeuthenncation ronrocbairectory Info Center Avira Update Manager User Password B vm win2k3 7050 H FR Released produ JS Scheduler ea Networ F gt Email AP Frontend Settin Z M Updates V Activate test mode 1 Enable the Activate test mode option under Server Settings gt General In test mode new files are loaded into a special test directory Tes
114. se agreement also extends to all Avira products that you install over the AMC You can find the Avira license agreement on the Avira website The window for installation location is opened 6 If necessary change the destination path for the installation and click Next The window for configuring the IP address and server port is opened If you want to allow access to the AMC Agent installation files via the network enable the option Create AMC Agent Network Share For further information refer to 5 5 3 Silent Agent setup in Windows page 48 xl AMC Server Network Configuration Specify the network settings of the AMC Server R AV R A m Avira Management Console Network Interface vm winzk3 i MV Multilanguage Command Port 7o00 Notify Port z001 Event Manager Port zo 0 Agent Port 7030 M Create AMC Agent Network Share Network Share Name JAMC Agent lt Back Cancel Avira Management Console User Manual Status 17 Nov 2011 14 CY AVIRA Installation If the Multilanguage option is enabled the Avira Update Manager mirrors the update files for AMC in both languages German and English If this option is not enabled AUM mirrors the update files of AMC in the installed language only If you are installing the AMC Frontend on a computer and there is a firewall present the AMC Frontend ports by default ports 7000 and 7001 must be opened to enable communication with the AMC Server The f
115. splayed in the AMC Frontend e You can display and sort events which have occurred on specific computers in the Security Environment node see 6 4 Displaying information on a computer or group page 94 e You can display and sort events which have occurred on all computers in the Events node You can use filter criteria only on the Events node Note The number of events depends on the number of managed computers and it can take a long time to display all events Events node The details panel of the Events node contains detailed information on all events that have occurred in the Security Environment The Events view for the whole Security Environment corresponds roughly to the Events view for each computer s node see also 6 4 Displaying information on a computer or group page 94 Q Avira Management Console Frontend loj x A Ele Action view Window Help 181 xl e m B B e m Computername Level Product Actor Messa e Avira Management Console Fronten Network neighborhood aa Events Ny Reports F gt Configuration W User Management Ps Ci Avira Management Console Fror vn win2k3 Security Avira Server Se System Scanner Malware Eicar Test Signa g Software Repository vm winzk3 Security Avira Server Se System Scanner Malware Eicar Test Signa dig Security Environment A
116. ssisissisisssiesiesiiss sieisen sesesasssi sessin sasoiean 122 7 2 Updating packages in the Software Repository node sssscsssssescseeceeseesssssscseeseeseeseees 124 7 3 Updating installed Avira products sesseseesessessessesessosseseessescesessessoscesessessesessessosseseesssseee 125 FA Update OVervieW cscs sicceseodcaseateancees tusndstendsheesancnaddiennnedsna erate oraaa auai aarian isaiah 126 7 4 1 Update using AUM in automatic mode sseseseseessseesreseeeereesreesreesressreereesreesresseesseeeresseeesnesse 126 7 4 2 Update using AUM without automatic mode s sseseessesseeseessessessessessessesseeseeseeseeseesseseesee 127 8 Troubleshooting cccccccccccccccccccccccccccccccccccccccccccccccccccccccces 129 8 1 Requirements for communication between the AMC Agent and AMC Server 00 129 8 2 Requirements for ADS synchronization esseessesesssesesesesesesesesosesesesssessseeseseseseseseseseseseseses 130 8 3 Backup for AMC Server files seseesssssesessessessesessessesseseesessesseseesosseseesseseeseesessoseesessosseseessesees 130 8 4 Error during installation of the AMC Agent s scsssscssssssssecseesssssesssssscscsecssessssseeseeseees 131 8 5 Error during AUM updates without multilanguage support s ssessessesessossesessessosseseesseseee 131 9 Products supported by AMC cccccccccccccccccccccccccccccccccccccccccccce 132 9 1 Supported Avila Products cicicsisinticiiacvseiGnteinii
117. ssseesssesesseseeseeeseeees 84 6 2 3 Changing the configuration of an Avira product s s ssssssesssssssessssssesossossesssseseesseossseseesse 87 6 3 Creating filtered computer groups essesesessssesesessesesessesessssesessesescssesesssceseseeseseseeseseeeesesessesee 89 6 4 Displaying information on a computer or group sesssessssessesesessesesesseeesescesesceeeseseecsseseeseseseesss 94 6 4 1 Displaying information on a node or computer sss ssssssesssessssssersseossseseroseesneesseossesseesseesseess 94 6 4 2 Displaying information in the details panel s sssssssssssssssessssossessesssesssesssssseesseosssssersseessesse 95 6 5 Displaying Events a2 scanusieieneanasaciaatenne aeanaieem en aasan 101 6 6 Executing commands and scheduling tasks ssssccsssssscssssssssssssssssscssessscsssssesssesseeseees 104 6 7 Creating and displaying reports xcs lt vaccsescoscsavencesdssnzzacentaiessvaveavantnceaveatacencsanasearestoaberecsesdacenens 108 6 8 Sharing files licenses and programs in the Security Environment ssssessecseeeeeeeees 113 HT FNS EE OT E REAT ETE 117 7 Updating the Software Repository and installed products 119 7 1 Using the Avira Update Manager ccscccccscccssccsccscscsesssccscscsesssessccssesssessccssecssceseceseees 119 7 AL Using the AUM Scheduler Scssuccscedecscaisicestutesteueesislttenctsiadt aatauin er aniaiirnnamnnas 121 7 42 Using THe AUM in test MOd sssssisssssiiesossiss
118. t Console User Manual Status 17 Nov 2011 29 AVIRA Configuration The settings window is opened Settinos hh Login Administrator Account Login Please specify the account to be used to access the computers in your network Administrator privileges are required Use the Following account Username Password Use SSH public private key authentication Key file SSS E Save Save password SSH key For the current session Always save settings except Password SSH key 2 Click the Administrator Account tab and enter the Username and Password to be used for remote AMC Agent installation If the AMC Server s administrative account is also used for installing the AMC Agent on network computers enable the option Use the server s current account Note Installing the AMC Agent via the option Use the server s current account only works on Windows clients 3 If you are accessing other client computers via SSH e g Linux workstations you can enable the Use SSH public private key authentication option and select the Key file in putty format with the aid of the browse button On the Login tab you can change the login password of the current user for the AMC Server Avira Management Console User Manual Status 17 Nov 2011 30 CY AVIRA Configuration 5 3 Setting up the Security Environment In the Security Environment AMC uses so called virtual groups of computers
119. t Console User Manual Status 17 Nov 2011 31 CG AVIRA Configuration Status in the Security Environment When starting the AMC Frontend the status of the computers and groups is displayed in icon form Icon Meaning Monitor green arrow green Computer started AMC Agent installed and started full access available Monitor light blue arrow red Computer started AMC Agent not installed we G Y Monitor light blue arrow orange Computer started AMC Agent installed no access available r Monitor dark arrow orange Computer switched off or not connected to the network AMC Agent installed no access available tr Monitor dark arrow red Computer switched off or not connected to the network AMC Agent not installed wi Monitor dark light blue arrow orange red flag on the left next to the monitor Pending operations have been saved as the computer is switched off or not connected to the network or no access to the AMC Agent is available The operation is carried out as soon as the computer becomes available again in the Security Environment ty Monitor green arrow green red flag on the left next to the monitor Pending operations and commands have been saved as the AMC Agent on the computer is configured to use the pull mechanism The operations are carried out when the AMC Agent performs the synchronization AMC is attempting to establish the connection or is executin
120. t installagent bat For further information refer to 3 Installation page 13 To carry out the installation of the AMC Agent in silent mode integrate the batch file on the client computers into a login script If you have installed the AMC Agent on computers which are not integrated into the Security Environment the relevant computers are added to the New computers group 5 5 4 Manually installing the AMC Agent optional for UNIX systems If necessary you can also install the AMC Agent on UNIX systems manually The program package for installing the AMC Agent on UNIX systems Avira_Management_Console_Unix_Agent tgz is available from the Avira website http www avira com Avira Management Console User Manual Status 17 Nov 2011 48 R AVI RA Configuration Prerequisites e Computers groups must be included in the Security Environment and have the following status Monitor light blue arrow red If you have installed the AMC Agent on computers which are not integrated into the Security Environment the relevant computers are added to the New computers group e The IP address of the server must be known 1 Save the program package for the AMC Agent for UNIX Avira_Management_Console_Unix_Agent tgz to the computer 2 Extract the package linux tmp tar xzvf Avira Management Console Unix Agent tgz The files are extracted 3 Change the installation directory linux tmp cd Avira Management Console Unix Agent 4
121. t products on a second HTTP server The files remain in this location until they are committed User Management 9 Info Center fa Avira Update Manager E S vm win2k3 7050 26E Products H Released products Test products W Avira Professional Security 12 Windows EN W Avira Server Security 12 Windows EN W avira Management Console Agent All platforms All languages W Avira Management Console Frontend Windows All languages W Avira Management Console Server Windows All languages W avira Antivir WebGate for AMC Avira Antivir Unix Server 3 for AMC W Avira Antivir Unix Professional 3 for AMC JS Scheduler A Server Settings A Frontend Settings ow You can assign the test repository of an AUM Server to a group to test the updates Installation gt Configuration gt Commands gt Automatic update A Inherit settings from parent node Search Disabled Create report A 3 Mee v Use Ym winzk3 for updating User permissions IP Address filter v Use update test server 2 Right click the group and select Automatic update gt Use update test server Avira Management Console User Manual Status 17 Nov 2011 122 R AVI RA Updating the Software Repository and installed products After validation the test files can be committed Released products to serve as update source to the other groups 3 Right click on Test products and select Commit produc
122. tory in which you extracted the zip file see 3 2 Carrying out the installation page 13 Avira Management Console User Manual Status 17 Nov 2011 45 CG AVIRA Configuration Prerequisites e Computers groups must be included in the Security Environment and have the following status gt Monitor light blue arrow red 1 Copy the file Avira_Management_Console_Agent_en exe to the local computer on which you want to install the AMC Agent 2 Double click on the file A window for extracting the installation file and starting the installation is displayed 3 Click Install The installation file is extracted The window for the InstallShield wizard is displayed 4 Click Next The License Agreement is displayed 5 Please read the agreement carefully then select accept the terms of the license agreement and click Next The AMC Server Configuration window is displayed k x CG AVIRA Please enter the IP address or hostname and the ports of the computer on which the Server Event Manager and Update Manager are installed Avira Management Console Agent InstallShield Wizard AMC Server Configuration MIP or Hostname of the server C IP Address 0 0 0 0 Hostname vmwinzk3 Ports Server z000 Event Manager 701 D Update Manager 7080 cme 6 Enter the IP Address or the Hostname of the AMC Server 7 Enter the Ports you also provided during AMC Servers installation
123. ts F gt Configuration Y User Management F Info Center G Avira Update Manager The AMC Frontend is divided into two areas the navigation area left hand window and the details panel right hand window The entries in the expandable navigation structure are referred to as nodes e g the Events node the node for the computer group win group etc The navigation area contains the following nodes Software Repository Security Environment Network neighborhood Events Avira Management Console User Manual Status 17 Nov 2011 Avira Management Console Frontend 25 Ro AVI RA Avira Management Console Frontend e Reports e Configuration e User Management e Info Center e Avira Update Manager The details panel contains detailed information on the selected nodes The appearance of the details panel displayed contents number and sequence of columns can be changed using the View menu options see Selecting and sorting the information displayed page 95 e Software Repository The central database of the AMC Server for storing Avira products The details panel shows information on saved software packages name installation file info and license file see 6 2 Managing software packages page 81 e Security Environment A freely configurable hierarchical structure of so called virtual groups with assigned computers The groups can for example represent the business structure or the user gr
124. ts The test files can also be committed automatically Under Server Settings gt General enable the option Commit test files automatically and enter the required time in minutes Note The selected interval must be at least 5 minutes less than the interval set for updating the products The files will be moved after this period of time has elapsed 4 Click Yes to confirm the change The AUM servers are first reinitialized Warning If the server was offline at the time of the planned commit operation the test files are released as soon as the server booted up again This is to say that if the automatic commit is scheduled for 9 30 p m and the server is offline at that time but will be booted up again at 10 p m the automatic commit will take place at 10 p m If problems occur during the test the moving of the test files can be terminated Right click on the Test products node and select Drop upcoming commit Alternately you can type the following command in the command line drop automatic commit This means that the automatic commit command remains active but currently queued files are deleted New files are not saved in the queue until the next update Manual commit which allows files to be committed individually at any time is still available via the context menu of the Test products node Note If you want to perform an update via the AUM in test mode you first have to click on Released products in the context me
125. ucts Managed Products Security Enviro Not available 13 10 2011 Managed Computers Security Enviro Not available 13 10 2011 Avira Management Console Fronten Avira Management Console Fror Software Repository iy Security Environment BF Network neighborhood wa Events Reports JE malware products SS computers F gt Configuration AM User Management 4 gt JE computers Operation panel Template name The user defined report name e Template type The selected report type e Group The virtual group or computer for which the report is created Avira Management Console User Manual Status 17 Nov 2011 109 CY AVIRA Operation Timeframe The report frequency if applicable e Start time The time the report was first created e Schedule The report generation interval Creating report templates 1 Right click on the computer or group and select Create report The following window is displayed Select Report type Managed Computers Managed Products Product Version Information Product License Information Engine and YDF Version Found Malware General Found Malware File Found Malware Email Found Malware Http Top 10 Malware Top 10 Infected Computers 2 Select the report type and the period for the report and click Next Avira Management Console User Manual Status 17 Nov 2011 110 AVIRA Operation
126. urity Envi win server update Weekly 16 10 Avira Server Secu update Unavailat win group weekly update Weekly 15 10 AMC Agent update Unavailat Avira Management Console Fronten Avira Management Console Fror zi Software Repository dig Security Environment dig New computers dig win group Filtered security environ 5 vm linux W Network neighborhood wa Events Ny Reports F gt Configuration W User Management ee e Node D The name of the computer or group e Name The user defined task name e Period The frequency of the task hourly daily weekly etc e Start The date and time of the first execution of the task e Actor The Avira product carrying out the task e Command The product specific command for the task e g update The parameters of the com mand are not displayed at this point e Weekdays The weekdays for commands which are based on days of the week Mon Tue Wed etc Avira Management Console User Manual Status 17 Nov 2011 99 R AVIRA Operation e Created The date and time of the creation of the task Pending operations view Every Avira product supports product specific commands e g for performing scans or updates which can be executed as scheduled actions at regular intervals with the aid of the AMC If the action cannot be carried out because computers are in offline mode or the
127. ver node Start AUM AUM AUM server service self update AUM service on Right click the AUM Further AUM none further AUM server node Start servers servers AUM server service Avira Management Console User Manual Status 17 Nov 2011 128 R AV I RA Troubleshooting 8 Troubleshooting Note Make sure that all AMC components and Avira products are always up to date and can communicate with each other effectively in the Security Environment 8 1 Requirements for communication between the AMC Agent and AMC Server Prerequisites e Ifa firewall is installed on a client the following ports TCP must be enabled 7000 7001 7080 7100 ICMP queries must also be allowed e With an active Windows Firewall exceptions for incoming ICMP echo requests ping Windows remote administration and Windows file and printer sharing must be configured e The Simple file sharing must be deactivated for Windows XP uncheck the option Windows Explorer gt Tools gt Folder Options gt View gt Use simple file sharing recommended e The AMC Server must be able to access the administrative share C lt Client IP gt C and the remote administration on the client with an authorized user account Warning Other firewalls may disrupt the communication between AMC Agent and AMC Server Should this be the case you ll find corresponding error messages in the log files see Displaying log files page 117 Avira Management Console User
128. vira Management Console Frontend S Software Repository Software Repository diy Security Environment do Security Environment a Network neighborhood W Network neighborhood 4 Events teed ct 1 Configuration User Management By Info Center avira Update Manager F gt Configuration I User Management 9 Info Center R Avira Update Manager 4 2 Licensing the AMC Prerequisites e The AMC Server main application and the AMC Frontend graphical user interface are installed see 3 Installation page 13 e The license file is available saved locally 1 Start the AMC Frontend and establish the connection to the AMC Server see 4 1 Starting the AMC Frontend and logging in to the AMC Server page 20 The AMC Frontend is opened 2 Right click on Avira Management Console Frontend and select License Avira Management Console User Manual Status 17 Nov 2011 23 Ro AVI RA Avira Management Console Frontend The license window is opened The status box contains the entry Invalid highlighted in red License user Name Invalid license Company Invalid license Email Invalid license New License Cancel New License Dates License begin Expiration Issue Status License type Agent count fo status 3 Click on New License and enter the path for the license file 4 Select the license file e g hbedv key and click OK to confirm The l
129. vironment events are displayed unfiltered in the details panel 2 If you click on a column heading data is sorted according to this criterion e g by Level or Time 3 Right click on Events select Filter and then the required filter option The filtered data is displayed in the results window OR Select Filter gt String and enter the character sequence to be used for the search and filter function in the String filter window TE hl Please supply the text to be filtered Malware Cancel 4 After entering the text click OK The scanned events are displayed in the results window Deleting events As over time the list of events gets more and more extensive you can delete events to save memory space Avira Management Console User Manual Status 17 Nov 2011 103 CG AVIRA Operation Right click on an event and select Delete OR Right click on Events and select Delete all 6 6 Executing commands and scheduling tasks For every Avira product there are various ways of performing actions such as scan and update using specific parameters or schedules You can configure activate and plan these actions using AMC for computers and groups in the Security Environment An action initiated by AMC e g Scan is referred to as a Command while the planned single or periodical action is called a Task e g weekly update AMC can run all commands supported by the installed Avira products Note Further infor
130. vm winzk3 Security Avira Server Se System Scanner Malware Eicar Test Signa da New computers vm winzk3 Security Avira Server Se System Scanner Malware Eicar Test Signa E bh wom vm winzk3 Security Avira Server 5e System Scanner Malware Eicar Test Signa B on iii vm win2k3 Security Avira Server Se Realtime Protection Malware Eicar Test Signa A vm win2k3 Warning Avira Server 5e Updater Important new program fi If you double click on an event the detailed information is displayed in a separate window You can easily identify the computer on which an event occurred right click the event and select the Jump to computer option Avira Management Console User Manual Status 17 Nov 2011 102 CG AVIRA Operation Displaying and filtering events You can filter events as needed to only display specific events The following options are available e No Filter All events are displayed in the details panel e Level Only events at a specific level Critical Warning Information Security Error are displayed e Product The events generated by a specific product are displayed The products which can be filtered are listed under Filter gt Product e String Only events which contain a specific sequence of characters are displayed The Events node contains events transmitted to the AMC Agent by Avira products in the Security Environment e g to a virus scanner 1 Click on Events All Security En
131. window is opened Avira Management Console User Manual Status 17 Nov 2011 38 R AVI RA Configuration CT x Please enter a name For the task Execute task One time C Hourly C Daily Weekly Monthly Every 00 day s 01 hour s 00 minute s min 15 minutes Cancel 5 Enter a task name select the interval at which the synchronization is to take place and click Next Depending on the interval selected you can specify the data and time for the task to start Create a Task xj Please select the date and time when to start the task Start time Start date 1 29 54 a 13 01 2011 Please select on which weekdays the task should be executed V Monday IV Friday M Tuesday W Saturday IV Wednesday V Sunday IV Thursday Avira Management Console User Manual Status 17 Nov 2011 39 AVIRA Configuration 6 Click Finish Note AMC uses a request mechanism to carry out a synchronization at the stipulated intervals 5 3 5 Controlling and modifying created tasks Right click on the Security Environment and select View gt Synchronize tasks OR Click the Synchronize tasks button PR Q Avira Management Console Frontend 7 Bei Eile Action view Window Help e O m e fF B m 2O o s 8 Name Period Start Status Weekdays Created Active Directory synchronization Weekly 12 11 2011 Not yet executed Unavailable 12 10 201 C Avira Management Console Fron
132. x64 newest SP Windows 7 x32 or x64 newest SP Windows Server 2003 x32 or x64 newest SP Windows Server 2008 x32 or x64 newest SP e RAM 1GB e Free memory space on the hard disk 500 MB AMC Agent e Operating system Windows XP x32 or x64 newest SP Windows Vista x32 or x64 newest SP Windows Server 2003 x32 or x64 newest SP Windows 7 newest SP Windows Server 2008 x32 or x64 newest SP Linux glibc 2 2 or higher Solaris Sparc 9 and 10 e RAM 1GB e Free memory space on the hard disk 500 MB e Use with 64 bit Linux Please use the required 32 bit libraries e Linux strings tool is required by the AMC Agent installer e Linux Start and configure sshd for authentication via password if needed Note Please note that the Windows 2000 operating system is no longer supported Avira Management Console User Manual Status 17 Nov 2011 12 CG AVIRA Installation 3 Installation 3 1 Important information on installation You normally install the AMC Server on a central Windows network server and the AMC Frontend user interface on a network computer which you are using for AMC administration Both components can also be installed on the same server During installation you must enter the computer s IP addresses in a dialog box and open certain ports as the Avira Management Console needs these for communication Therefore have the relevant information at hand during installation Installation steps
133. your choice The Select Destination Location window is displayed 11 If necessary select a different installation directory and click Next The program is ready for installation 12 Click Install The AMC Agent is installed 13 Click Finish The AMC Agent is now locally installed 14 Restart the computer if necessary Avira Management Console User Manual Status 17 Nov 2011 47 R AVI RA Configuration 15 Start the AMC Frontend on the AMC Server see 4 1 Starting the AMC Frontend and logging in to the AMC Server page 20 The computers groups are displayed with their status icon in the Security Environment q Monitor green arrow green The agent status reads Ok If the computers groups are not yet integrated into the Security Environment they are displayed under New computers From here they can be moved to other Security Environment sub categories 5 5 3 Silent Agent setup in Windows As an alternative to interactive remote installation with the AMC Frontend AMC Agents can also be installed with a Windows login script The installation script is executed through file sharing The agents are installed without further user interaction Prerequisites e The client computers must have access to the shared directory in which the AMC Server administers the AMC Agent installation file The default path reads C Documents and Settings All Users Application Data Avira Avira Security Management Center Server Agen

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