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2420 Digital Telephone User`s Guide

1. 2 2 22 ee eee ee 13 navigatingpages 00 14 index feature 25 Inspect io a 4 e846 be 64 L Label Action screen 2 20 38 navigating o 39 Label softkey 20 38 LabelS aoa 2 ra RO es eh Bee S 40 Language feature button 56 Language option 55 Last Number Dialed feature 19 Leave Word Calling 60 Log Setup feature button 50 Log Setupoption 00 50 LOGiSOMKEY fac eee a ce aes 36 M Message lamp 2 2 2084 11 22 message retrieval 0000 22 message Service o 60 Mute button 2 2 ee eee 11 N navigating 2 204 32 34 O Option softkey 43 49 optional devices supported 9 70 2420 Digital Telephone User s Guide OPUONS i454 6 WR a E rs ee es 46 Audible Alerting 004 47 CallCenterMode 51 Call Log s t p cu cron a w acto aep 2 a 50 display contrast 2 49 Display Mode o 51 Frase w ig o dd we Redd gua 52 Erase Alls oca Wie ae dc are AA E A 52 Flash Message Lamp 47 Language e s soa oom ace Be ee A A 55 ringpattern 2 d aao a a eee 46 SE TESE urei a ae au Ot eS ee ew i 55 Show Phone Screen 48 Speaker Auto Off Hook 53 54 Stay in Speed
2. 2 While the name is shown press the Make can button if administered as feature button call disp or if you do not have a Make can button on your telephone press gt gt and then dial the number from the dialpad Note You can also leave your handset on hook The speakerphone turns on automatically when you press Make Cail if this system feature is enabled Inspect The Inspect feature shows you call related information for an incoming call when you are already active on a call To use the Inspect feature 1 Press the inspect button if administered 2 Press the call appearance button in question Information appears on the display screen You remain connected to the present call 3 To return to the held call press E and then the call appearance button of the held call 64 2420 Digital Telephone User s Guide Tones and Their Meaning Tones and Their Meaning Note The following tables describe the defaults for each ringing and feedback tone Check with your system manager to verify if the descriptions in the Meaning column are accurate for your system Ringing Tones are produced by an incoming call Ringing Tones Rings Meaning 1 ring A call from another extension 2rings A call from outside or from the attendant meses 3rings A priority call from another extension or from an Automatic Callback call you placed gt ring
3. To delete an entry from the Call Log 1 From the Home screen press the Log softkey The Call Log Summary screen appears 2 Use and gt to scroll through the Call Log Summary pages 3 When you locate an entry you want to delete press the button that corresponds to the entry The Call Log Detail screen for this entry appears 4 Press the Delete softkey The entry is deleted from the Call Log To delete all entries from the Call Log 1 From the Home screen press the Log softkey The Call Log Summary screen appears 2 To delete the entries for a specific call type press the appropriate softkey If you want to delete all entries press the More softkey and then press the All softkey The entries for the selected call type appear 3 Press the Delete softkey The Confirm Delete All screen appears 4 Press the Erase softkey The entries are deleted from the Call Log Issue 5 July 2013 37 The Label Action Screen The Label Action screen which is accessed by pressing the Label softkey at the Home screen allows you to e customize the labels for the call appearance feature buttons programmed on the call processing system e view the default labels for the call appearance feature buttons programmed on the call processing system e erase the labels you modified for the call appearance feature buttons and restore the default labels from the call processing system Figure 7 shows the Label Action screen Figure 7
4. 5 we eee Gag CESARE EEK AA Entering Cyrillic Characters 2 2 42 eek eR RE ROH RRR ROH ROHS REESE Ew YS Ge eh cae he ee ae IEA 6 2420 Digital Telephone User s Guide at 38 39 40 40 41 42 43 45 46 46 47 47 48 49 50 51 g2 53 53 54 55 55 57 57 58 58 59 60 61 61 63 63 63 64 65 67 69 Overview The 2420 Digital Telephone is a multiline digital telephone for use with an Avaya call processing system The 2420 telephone puts convenient features and capabilities at your fingertips including e an easy to read screen that allows you to view call appearance feature button labels the call log speed dial lists Call identifier information e a flexible call appearance feature button display that allows you to choose between an 8 or 12 button label format and eliminates the need for paper button labels You can display up to 24 additional call appearance feature buttons for your call processing system on the optional EU24 Expansion Module See Support for Optional Devices on page 9 e a customizable interface that allows you to create personal speed dial lists specify the call types you want to appear in the call log select the telephone ring pattern customize the call appearance feature button labels Choose the language displayed on your 2420 telephone Note You can choose to view screen text in English German French Spanish Italian Dutch Portuguese Japanese
5. The light associated with this button turns on when the speakerphone is active 3 Softkeys Allow you to perform specific functions The functions available and the corresponding softkey labels change according to the screen displayed 9 Headset button lt Use to activate a headset that is connected to the 2420 telephone The light associated with this button turns on when the headset is active 4 Exit button gt gt Returns you to the first page of the Home screen 5 Arrow keys G gt Use to move between screen pages to cycle through Call Log entries and Speed Dial entries and to move the cursor during data entry 10 Mute button lt Turns off the microphone in the handset headset or speaker When the Mute feature is active the associated light turns on and the person at the other end of the call cannot hear you 11 Volume control buttons Use to adjust speaker handset headset or ringer volume depending on which component is in use 6 Message lamp This lamp is lit when a message has arrived in your voice mailbox When you enable the Flash Message Lamp option this lamp flashes to alert you to incoming calls You can retrieve messages using CR 12 Call handling buttons For call handling activities See Call Handling Features on page 17 for more information Issue 5 July 2013 11 2420 Telephone User Checklist The remain
6. After you answer the call the active call icon is displayed See Status Icons on page 16 for more information Note If the call appearance is not displayed on the current Home screen page use or gt to locate and answer the appropriate call appearance See Show Phone Screen on page 48 for more information The display remains in call handling mode until you activate one of the other softkey features After you use any of these features press 5 to return to page 1 of the Home screen Issue 5 July 2013 15 Status Icons The icons displayed on the call appearance feature buttons of your 2420 telephone are explained in the following table These icons replace the functionality of the green LEDs and equivalent flash rates Status Icons Icon Definition Ringing An incoming call is waiting to be A answered See Tones and Their Meaning on page 65 for information about the corresponding audio alert Active The call you are currently handling uw On hold A call currently on hold E On soft A call put on hold during a transfer hold or conference gt Feature Feature on left side of the display active currently is active 4 Feature Feature on right side of the display active currently is active Feature Your request is being processed pending but is not immediately available 16 2420 Digital Telephone User s Guide Call Handling Features In addition the following icons are
7. Dial 53 Visual Ring 2 ee 47 Options SCreen o 43 navigating o o 45 A A Behe uk ae age ag a eee F P personal directory 22 27 personal directory calls a aoa oa a a 18 personalized options 46 Play SOMKey ooa darias a we a e n eon a 46 R Redial feature o oo a 19 Ting patterM a e ase a a a p ee ee ee 46 Ring Pattern feature button 2 46 ANJING 6 ea a a a a a ra awa ke 65 ringingtones aoin aTe e o 65 S safetyinformation 4 10 saving CallLogentries 36 SCPEGN a o aca ea AA ee lee be Bs 49 Self Test feature button 55 Self Testoption 55 self test mode 2044 55 SendAllCalls s i soma noD io e 61 Show Phone Screen option 48 softkeys o o 11 Speaker Auto Off Hook option 53 54 speaker button a oaoa 11 speakerphone calls aooo a 19 speakerphone feature 19 Speed Dial List o a a o a 25 29 adding entries aoao oaoa a a eee 27 editingentries 28 Index feature ooa o 25 saving entries from Call Log 36 Speed Dial screen 22 navigating o 24 Status ICONS gt ooa ic a ias da
8. Label Action Screen eS SS So sooo Choose action below Edit Inspect Restor Don osos 38 2420 Digital Telephone User s Guide Working in the Label Action Screen The Label Action Screen Working in the Label Action Screen To Press Change the label of a call appearance feature button The Edit softkey View the system default labels for the call appearance feature buttons The Inspect softkey Delete the customized labels of all the call appearance feature buttons and restore all the system default labels The Restore softkey Return to the Home screen in which you worked previously The Done softkey See the following Note Return to page 1 of the Home screen c at any time Note When you manage the labels of your call appearance feature buttons the softkeys displayed at the bottom of the screen change to reflect the activities that you can perform Note Whenever you change the labels of call appearance feature buttons in the Label Select screen you cannot use the telephone dialpad for dialing Issue 5 July 2013 39 Managing Your Call Appearance Feature Button Labels Using the Label Action screen you can e customize the labels of the call appearance feature buttons on the 2420 telephone and the EU24 Expansion Module if installed e view the labels of the call appearance feature buttons on the call proces
9. Perform one of the following steps e To erase the custom labels and restore the system labels press the Erase softkey e To return to the Label Action screen without erasing the custom labels and restoring the system labels press the Cancel softkey e To return to page 1 of the Home screen without erasing the custom labels and restoring the system labels press gt gt A 42 2420 Digital Telephone User s Guide The Options Screen The Options Screen The Options screen which you access by pressing the Option softkey at the Home screen allows you to set the following options ring pattern screen contrast log setup visual ring Flash Message Lamp option audible ring Audible Alerting option whether you want the 2420 to continue to display the current screen when you receive an incoming call instead of showing the Home screen Show Phone Screen option whether you want the 2420 to continue to display the Speed Dial screen when you make a call from a speed dial Stay in Speed Dial option whether you want the 2420 to go off hook automatically on the speakerphone when you make a Call from a speed dial or Call Log entry Speaker Auto Off Hook option whether you want the 2420 to go off hook automatically on the headset when you make a call from a speed dial or Call Log entry Headset Auto Off Hook option self test display mode normal display mode 8 call appearance feature buttons or Call Center mode 12 call ap
10. displayed in certain feature specific applications Status Icons for Feature Specific Applications Icon Definition 4 Feature Used by the Call Center Q Time status feature A Feature Used by the Call Center Aux Work A status feature y Feature Used by the Call Center Service v status Observing feature Call Handling Features The procedures in this section assume that you are performing call handling with the Home screen displayed on the 2420 telephone In addition to common procedures provided in this section see the Overview for the Avaya Communication Manager Software 555 233 767 for alternate procedures Answer a call When a call arrives at your 2420 telephone you hear a ringing tone and a blinking bell icon appears on the associated call appearance In addition call identification information appears See Call Appearance and Call Identification Displays on page 15 for more information To answer an incoming call Perform one of the following e If you are not active on another call answer the call using your handset headset or speakerphone See Speakerphone on page 19 for more information about your speakerphone e f you are active on a call already place the active call on hold and then answer the incoming call See Hold on page 19 to place a call on hold e If the call appearance for the ringing call is not displayed on the current Home screen page use and gt to cycle thr
11. e If you want to save the setting you just selected press the Save softkey You will hear a confirmation tone and you are returned to the Options screen e f you want to return to the Options screen without changing the setting press the Cancel softkey e f you want to return to page 1 of the Home screen without changing the setting press A Audible Alerting The Audible Alerting option on the Ring Options screen allows you choose an audible alert ringing for incoming calls When you enable the Audible Alerting option the telephone rings when an incoming call arrives By default the Audible Alerting option is enabled Note If you disable the Audible Alerting option the Flash Message Lamp option is enabled automatically Issue 5 July 2013 47 To set the Audible Alerting option 1 From the Home screen press the Option softkey The Options screen appears 2 Press the Ring Options feature button The Ring Options screen appears 3 Press the Audible Alerting feature button The option setting is underlined 4 Press the Yes No softkey or press button 7 to indicate whether you want Audible Alerting enabled 5 Perform one of the following steps e f you want to save the setting you just selected press the Save softkey You will hear a confirmation tone and you are returned to the Options screen e f you want to return to the Options screen without changing the setting press the Cancel softkey e
12. e e a a a A Oy Bee a A Working in the Options Screen ooooccorocrro sr Selecting Personalized Options versos SEES diarea PROPONO r aeae nae dd das e E a me OR ae a a ee al Visual Ring Flash Message Lamp o e Audible Alerting s RARER ER AES BRE CR RRA REAL AAA Show Phone SERN 6 ace a ood Se BER SHER ES GG Display Contrast o gt e seance Gok ee Ge Se eH edge de we dow doe we A GALLOS sa aR Ok Oe RAR ESA SEES KR OE BHD Display Mode Call Center Mode 2 6 ee lt lt 0 A Stay in Speed Dial Screen ocoooooon9onrrss ee ee a AAN Headset Auto DIFERIDO gt eb a SS ra BYE SOI me oe ae He th ds ae Ge Se Gd GG ay Se GR HO ae Oe ee HS YG LANE 24 oO be Re ee ee i Bas A GO a e o cd Using Selected Voice Features 02 2 ee Abbreviated Dialing Automatic Dialing AD 0 o Call Forwarding All Calls gt lt ces asia rar IBA CAUFAR a aie ek ai Se Se FM OE OE OS RH REG Call Pickup and Directed Call Pickup 6 2 4 244644544 dee w RRR RED Leave Word Calling 6446 464 he RR RE ROR we ROR ae ae End ALCO e e ote igs sae ps Moi a Be te ci ae a le aR he ine Sm ese ie a ad s spisana seeni Get Ra RGA SOG BE HGS Eee RES Using Display Features gg ae oe oO de ERE ERG GRY ERE GRE EH HE BOE Gall Timet and ME gt ss aS OS eS dr e A A a a 2248244 248 24 604 oe PERTH EEE EER Se EEE Ee aS NEPE og 6 bce Se Re SOS AS ee Ree AA Tongs and Ther Meaning
13. equipment rests with you Avaya s customer system administrator your telecommunications peers and your managers Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to Installation documents System administration documents e Security documents e Hardware software based security tools Shared information between you and your peers Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure Your Avaya provided telecommunications systems and their interfaces Your Avaya provided software applications as well as their underlying hardware software platforms and interfaces Any other equipment networked to your Avaya products Standards Compliance Avaya Inc is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc The correction of interference caused by such unauthorized modifications substitution or attachment will be the responsibility of the user Pursuant to Part 15 of the Federal Communications Commission FCC Rules the user is cautioned that changes or modifications not expressly approved by Avaya Inc could void the user s authority to operate this equipment Product Sa
14. just selected press the Save softkey You will hear a confirmation tone and you are returned to the Options screen e f you want to return to the Options screen without changing the setting press the Cancel softkey e f you want to return to page 1 of the Home screen without changing the setting press Call Speaker Auto Off Hook The Speaker Auto Off Hook option on the Miscellaneous Options screen allows you to set the 2420 to go off hook on the speakerphone when you make a call from a speed dial or a Call Log entry or using on hook dialing By default the Speaker Auto Off Hook option is enabled Note Keep in mind the following information If you enable the Speaker Auto Off Hook option the Headset Auto Off Hook option is disabled automatically If your system manager administers the Speakerphone setting to NONE for your extension the Speaker Auto Off Hook option will not work even if you enable it Issue 5 July 2013 53 To set the Speaker Auto Off Hook option 1 From the Home screen press the Option softkey The Options screen appears 2 Press the Miscellaneous feature button The Miscellaneous Options screen appears 3 Press the Yes No softkey or feature button 7 to indicate whether you want Speaker Auto Off Hook enabled 4 Perform one of the following steps e f you want to save the setting you just selected press the Save softkey You will hear a confirmation tone and you are returned to the Options s
15. of Part 68 tules This equipment returns answer supervision signals to the public switched network when e answered by the called station e answered by the attendant or routed to a recorded announcement that can be administered by the customer premises equipment CPE user This equipment returns answer supervision signals on all direct inward dialed DID calls forwarded back to the public switched telephone network Permissible exceptions are A call is unanswered e A busy tone is received A reorder tone is received Avaya attests that this registered equipment is capable of providing users access to interstate providers of operator services through the use of access codes Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 Canadian Department of Communications DOC Interference Information This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equip
16. ping A call redirected from your telephone to half ring another telephone because Send All Calls or Call Forwarding All Calls is active Feedback tones are those which you hear through the handset headset or the speaker Feedback Tones Tones Meaning e ca busy A low pitched tone repeated 60 times a minute This tone indicates that the number you dialed is in use call waiting A ringback tone with lower pitched signal at the ringback end This tone indicates that the extension you called is busy The called party hears a call waiting tone If you hear the call waiting ringback tone you may want to activate Automatic Callback confirmation Three short bursts of tone This tone indicates that the system accepted a feature activation or cancellation 1 of 2 Issue 5 July 2013 65 Feedback Tones Tones Meaning coverage One short burst of tone This tone indicates that the system sent your call to another extension to be answered by a covering user dial A continuous tone This tone indicates that you can start to dial intercept time out An alternating high and low tone This tone indicates a dialing error a denial of the service requested or a failure to dial within a preset interval usually 10 seconds after you lifted the handset or dialed the previous digit recall dial Three short bursts of tone followed by a steady dial tone This tone indic
17. saving your entries press gt Repeat Steps 2 through 6 to add more entries Issue 5 July 2013 27 Editing Speed Dial Entries You can edit information for any of the speed dial entries saved in your personal 2420 telephone directory To edit stored speed dial entries 1 From the Home screen press the SpDial softkey The Speed Dial screen appears 2 Press the Edit softkey The Edit Name screen appears Note You can use and p gt or the index feature to locate the entry you want to edit 3 Press the feature button that corresponds to the entry you want to edit The Edit screen appears with the Name field underscored 4 Using the dialpad edit the name for your speed dial entry You can enter up to 13 characters By default the first letter you enter appears in uppercase and the following characters appear in lowercase Note You can use the Case softkey to switch between uppercase and lowercase You can use the Space softkey to insert a space between first and last names To enter special characters you can use the star key to cycle through the period and star characters You can use the pound key to cycle through the hyphen and pound characters You can use the Backspace feature button to delete the character to the left of the cursor You can use the Clear feature button to delete all the characters in the field Use E to move the cursor to the left without erasing characters Use to move the curso
18. telephone simultaneously While you assist a customer with the headset your supervisor can use the speaker to listen to the conversation The modules installed with your 2420 telephone can affect this feature See Speakerphone on page 19 for details e recording capability optional allows you to record conversations while you assist a customer This capability requires the 20A stand and 201A module described in Support for Optional Devices Support for Optional Devices Optional devices are available to expand the capabilities of the 2420 telephone They include e 20A Stand Every 2420 telephone is equipped with a convertible stand that allows you to install the 2420 telephone on your desktop or on a wall You must replace this convertible stand with the 20A stand if you use a 200A or 201A module e 200A Module Analog U S Adjunct Interface This module provides standard tip ring capabilities which allow you to connect analog devices such as a fax machine to the 2420 telephone e 201A Module Recorder Interface This module allows you to record telephone conversations In addition this module allows you to use two headsets with the jacks on the 20A stand e EU24 Expansion Module This module can display up to 24 additional call appearance feature buttons that are programmed for your call processing system Buttons are displayed in two columns with one column displayed at a time on the EU24 screen For more information
19. the Technical Service Center s Toll Fraud Intervention Hotline at 1 800 643 2353 Disclaimer Avaya is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User How to Get Help For additional support telephone numbers go to the Avaya support Web site http www avaya com support If you are e Within the United States click the Escalation Contacts link Then click the appropriate link for the type of support you need e Outside the United States click the Escalation Contacts link Then click the International Services link that includes telephone numbers for the international Centers of Excellence Providing Telecommunications Security Telecommunications security of voice data and or video communications is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your company s telecommunications equipment by some party Your company s telecommunications equipment includes both this Avaya product and any other voice data vi
20. the contrast level for your telephone display You can choose from among fifteen levels of contrast so that you can adjust the contrast to a setting that will allow you to view the display characters easily Use the Contrast option to select the appropriate contrast level that is best for you Note Some LCDs are naturally darker or lighter between the telephones such that some contrast levels may be too light at the lowest contrast settings or too dark at the highest contrast settings for comfortable reading Adjust the contrast up or down accordingly to find the best setting To select a contrast level 1 From the Home screen press the Option softkey The Options screen appears 2 Press the Contrast feature button The Display Contrast screen appears 3 Use and gt to adjust the level of contrast Note If an EU24 is connected to your 2420 telephone the display also shows the contrast level for the EU24 Press the appropriate button to indicate whether you want to adjust the contrast for the telephone or the EU24 4 Perform one of the following steps e To return to the Options screen press the Done softkey e To return to page 1 of the Home screen press 4 gt The new contrast level is set Issue 5 July 2013 49 Call Log Setup The Log Setup option on the Options screen allows you to specify which types of calls you want the 2420 to log These call types include e Answered incoming e Unanswered incomi
21. to save the ringing pattern that you have just selected press the Save softkey You will hear a confirmation tone and you are returned to the Ring Options screen e f you want to return to the Ring Options screen without changing the ring pattern press the Cancel softkey e f you want to return to page 1 of the Home screen without changing the ring pattern press gt Note If you go off hook receive a call or lose power during selection the process is canceled and you must start again 46 2420 Digital Telephone User s Guide Selecting Personalized Options Visual Ring Flash Message Lamp The Flash Message Lamp option on the Ring Options screen allows you to choose a visual alert for incoming calls When you enable the Flash Message Lamp option the telephone rings and the lamp above the 2420 display area flashes when an incoming call arrives By default the Flash Message Lamp option is disabled Note If you disable the Flash Message Lamp option the Audible Alerting option is enabled automatically To set the Flash Message Lamp option 1 From the Home screen press the Option softkey The Options screen appears 2 Press the Ring Options feature button The Ring Options screen appears 3 Press the Flash Message Lamp feature button The option setting is underlined 4 Press the Yes No softkey or press button 6 to indicate whether you want Flash Message Lamp enabled 5 Perform one of the following steps
22. 0 3 2 Electromagnetic compatibility EMC Part 3 2 Limits Limits for harmonic current emissions Power Line Emissions IEC 61000 3 3 Electromagnetic compatibility EMC Part 3 3 Limits Limitation of voltage changes voltage fluctuations and flicker in public low voltage supply systems Federal Communications Commission Statement Part 15 This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Part 68 Answer Supervision Signaling Allowing this equipment to be operated in a manner that does not provide proper answer supervision signaling is in violation
23. 16 Stay in Speed Dial option 2 53 Stay in Speed DialScreen 2 53 T West SOMKEY s ioe i aan a aaa 55 TIMET e ar e hae tae o 63 tones feedbacks 32 402 aci opea e a a be ee ed 65 Transfer feature oaoa oa 20 trunk identifier a oa aa 15 U user checklist o s e date g t mag a es 12 V Visual Ring feature button 47 48 VisualRingoption 084 47 voice features Abbreviated Dialing 57 Call Paik sos aeit maat i Gon eee a oa 58 Call PiCkUP lt i o oe e a a a e a a a 59 Leave Word Calling 60 Send All Calls n o o aa 61 Whisper Page aoaaa 62 volume control buttons i ig WwW Whisper Page aoaaa e 62 Index Issue 5 July 2013 71 Index 72 2420 Digital Telephone User s Guide
24. AVAYA 2420 Digital Telephone User s Guide Release 5 555 250 701 Issue 5 July 2013 Copyright 2013 Avaya Inc All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing However information is subject to change Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Hearing Aid Compatibility The 2400 Series telephones are Hearing Aid Compatible HAC when the Automatic Gain Control is disabled and thus all units have HAC printed on them Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support in the United States and Canada call
25. For more information about the Directory feature see Using Display Features on page 63 When you have created a speed dial list the Speed Dial screen displays the saved entries in alphabetical order A single page displays eight entries You can make a call directly from this screen by pressing the button associated with a displayed entry See Stay in Speed Dial Screen on page 53 if you want to set the 2420 to continue to display the Speed Dial screen when you make a call from a speed dial Figure 3 shows a sample Speed Dial screen 22 2420 Digital Telephone User s Guide Figure 3 Sample Speed Dial Screen The Speed Dial Screen E fiome Jane Jim John Lou Mary Patty Peter Select name to CALL o Choose action below r Edit Delete bone j Dada From the Speed Dial screen you can also e add entries e delete entries e make changes to saved entries in your personal speed dial list See Managing Your Speed Dial List on page 25 for more information Issue 5 July 2013 23 Working in the Speed Dial Screen Working in the Speed Dial Screen To Press Place a call to a displayed entry and return to the current Home screen The button associated with the entry View the next page of speed dial entries gt View the previous page of speed dial entries aJ Use the index feature to locate a specific entry quickly Note The t
26. SpDial softkey at the Home screen When you have created a speed dial list the Speed Dial screen displays the saved entries in alphabetical order A single page displays eight entries You can add entries delete entries and make changes to saved entries in your personal speed dial list You can also save Call Log entries to your Speed Dial List CAUTION If your Avaya call processing system is set for Japanese Katakana and you have selected Russian as the screen display language for your telephone there will be a font incompatibility in the following situations when you use a speed dial containing Russian Cyrillic The call information will not be displayed properly on your telephone when you save call log entries containing Japanese Katakana to the speed dial list Quick Access to Speed Dial Entries When you access your speed dial list to select edit or delete entries you can use the index feature to locate a specific entry quickly For example press 1 on the dialpad to move directly to the beginning of the list You can use keys 2 through 9 on the dialpad to locate entries that start with the letters that correspond to these keys For example press 3 to locate the first entry that starts with the letter D If no entries begin with the letter D then the first entry that starts with the letter E is selected Editing Speed Dial Entries After you select a speed dial entry for editing yo
27. Word Calling access code while off hook 2 When you hear dial tone dial the extension and listen for the confirmation tone Message lamp goes on at the called telephone if so equipped 3 Hang up To cancel a Leave Word Calling message Note You cannot cancel a message left for an AUDIX subscriber 1 Press the cancel we button while on hook or off hook or Dial the Leave Word Calling cancel code while off hook 2 When you hear dial tone dial the extension and listen for confirmation tone Note If you hear reorder tone the message is not canceled Try again 60 2420 Digital Telephone User s Guide Using Selected Voice Features Send All Calls The Send All Calls feature temporarily sends all your calls to your voice mail system or to another extension in the same system Priority calls and automatic callbacks are not redirected by the Send All Calls feature Note Before you can use this feature your system manager must provide a coverage path for your extension To send all calls except priority calls and automatic callbacks immediately to coverage 1 Press the Send calls button while on hook or Dial the Send All Calls access code while off hook 2 Listen for confirmation tone Note You hear confirmation tone only when you use a feature access code To cancel Send All Calls 1 Press the send Calls button again while on hook or Dial the Send All Calls cancel
28. a 45 arrow keys o o gll Audible Alerting feature button 48 Audible Alerting option a a a oaoa a a a 47 Automatic Dialing 57 Automatic Gain Control feature 45 B BUONE a da ae A Gee a Rye OS 11 Cc call appearance displays 15 call appearance feature buttons 11 15 call center features 8 Call Center Mode a 13 51 buttondisplays 51 CallForwarding 57 50 call handling buttons 08 11 call handling features 17 call identification 30 call identification displays 15 Call Log Saving entries 36 setingUp e acordes ia o 50 VIEWING s aaa aa a it ea 39 Call Log Detailscreen 33 34 Call Log feature aoa oa aa a a 35 Index Call Log screens aooaa a 30 Call Log Summary screen 30 32 CallPark o 58 Gall PICKUP 4 4 4 2b aa a a Sa a 59 Callisoftkey coco ia oe e a ee aa 35 Call Timer a o e a a a aa e e a e a a a 63 call YPE s a aoe da a as ee oa og ada Bee 33 calls answering oaoa a a a a a 17 conferencing s e op e d as a 21 HOIN i a aa hm ho cs ho a a 19 MAKING gt wien hc Bae aa a de a a 18 redialiNg geara aran ae ele eee As 19 speakerphone o 19 Speed Dial s a ba vob 2 ee es 18 transfernih se o io ea a Be 20 Ca
29. ail screen for this entry appears 4 Press the Save softkey The Edit Name screen appears and shows the name and number information from the Call Log 5 Perform one of the following steps e Tosave the entry to your Speed Dial List as shown on the current screen press the Save softkey e To edit the name press the feature button to the left of the Name field twice The cursor appears at the beginning of the name Make your changes Use the Backspace feature button to delete the character to the left of the cursor Use the Clear feature button to delete all the characters in the field If you want to edit the telephone number see the next bulleted item When you finish entering changes press the Save softkey e To edit the telephone number to include a code required to access an outside line for example 9 press the feature button to the left of the Number field twice The cursor appears at the beginning of the telephone number Make your changes Use the Backspace feature button to delete the character to the left of the cursor Use the Clear feature button to delete all the characters in the field When you finish entering changes press the Save softkey The entry is saved to your Speed Dial List Note If you see the message Speed Dial List Full you must delete some Speed Dial List entries before you can add new entries 36 2420 Digital Telephone User s Guide Using the Call Log Deleting a Call Log Entry
30. ailable on the following Web site http www avaya com support All Avaya media servers and media gateways are compliant with FCC Part 68 but many have been registered with the FCC before the SDoC process was available A list of all Avaya registered products may be found at http www part68 org by conducting a search using Avaya as manufacturer European Union Declarations of Conformity CE Avaya Inc declares that the equipment specified in this document bearing the CE Conformit Europe nne mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive 1999 5 EC including the Electromagnetic Compatibility Directive 89 336 EEC and Low Voltage Directive 73 23 EEC Copies of these Declarations of Conformity DoCs can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support Japan This is a Class B product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective actions COMMS MAULE IE AIRES VCCI o TES 7 PAAPRAPHE CH COREA RRS CHEATS LR Ee XMRIFILLBHVEF TORNEO ET ZEIBRENSZILEMBHVET Documentation For the most current versions of documentation go to the Avaya
31. aling Automatic Dialing AD The Abbreviated Dialing AD feature allows you to store selected telephone numbers for quick and easy dialing Each number can be a complete or partial telephone number an extension number or a trunk or feature access code and can contain up to 24 digits Abbreviated Dialing offers four possible types of lists Personal Group System and Enhanced and you can have a total of three lists Of these three lists you can have only one System List and one Enhanced List You program numbers on a Personal List The controller of the Group List programs numbers on Group Lists The system manager programs System Lists and Enhanced Lists Note Calls you make with the Abbreviated Dialing Automatic Dialing feature are not stored in the Call Log even if you have programmed the 2420 telephone to log outgoing calls To place a call using an Abbreviated Dialing list button or feature access code 1 Press the Abbreviated Dialing list button if administered or Dial the appropriate Abbreviated Dialing List code for List 1 or List 2 or List 3 2 When you hear dial tone dial the desired list item 1 2 3 Note An Enhanced List may also be available see your system manager You can also program a number on an Abbreviated Dialing button that is not stored on an Abbreviated Dialing list This Automatic Dialing number can be up to 16 digits and have a five character label To program a number on an Abbreviated Diali
32. all identification information e For incoming calls calling party name and telephone number if this information is available from the call processing system The caller s name might be abbreviated if it is longer than 16 characters e For outgoing calls the telephone number that you entered on the 2420 telephone dialpad If you used the speed dial list to make a call the speed dial entry name and number appear in the log Note Outgoing calls made using the zo or other abbreviated dialing buttons cannot be logged o Each page of the Call Log Summary screen can display four entries You can use and gt to page through all logged calls See Figure 4 30 2420 Digital Telephone User s Guide The Call Log Screens Figure 4 Sample Call Log Summary Screen E1 Jane King 732 555 7866 3 G 2 Mary Smith 732 555 3322 G 3 John Jetzt 72488 lt 4 Patty Yee 908 555 1738 lt 3 Use lt gt to scroll Select entry to view details Missed InAns Outgo More S Es J d ao so The Call Log Summary screen contains two sets of softkeys The first set of softkeys allows you to view missed calls answered calls or outgoing calls See Figure 4 The second set of softkeys allows you to view all calls and to delete the displayed call log entries for example Outgoing call log entries See Figure 5 Press the More softkey and the Back softkey to move back and forth be
33. alpad edit the label You can enter up to 13 characters By default the first letter you enter appears in uppercase and the following characters appear in lowercase Note You can use the Case softkey to switch between uppercase and lowercase You can use the Space softkey to insert a space between first and last names If you are entering special characters you can use the star key to cycle through the period and star characters You can use the pound key to cycle through the hyphen and pound characters You can use the Backspace feature button to delete the character to the left of the cursor You can use the Clear feature button to delete all the characters in the field Use E to move the cursor to the left without erasing characters Use to move the cursor to the right without erasing characters Note If you want to restore the system label press the Clear feature button to delete all the characters in the field Leave this field blank and see Step 5 5 When you finish making changes perform one of the following steps e To save your entries and return to the Label Select screen press the Save softkey e To return to the Label Select screen without saving your entries press the Cancel softkey e To return to page 1 of the Home screen without saving your entries press CED A 6 Repeat Steps 3 through 5 to edit more labels Viewing the System Labels You can view the system labels for the call appearance fea
34. and Russian e a programmable speed dial list that allows you to store up to 104 entries e a programmable call log that supports up to 100 entries Each entry includes calling party name and number when available for incoming calls The call log also allows you to specify the call types that are logged and displayed The call log can contain entries for outgoing calls and answered or unanswered incoming calls If you have bridged call appearances on your telephone you can also log calls on those call appearances e customizable call appearance feature button labels that allow you to change the labels for the call appearance feature buttons programmed on your call processing system Up to 13 characters can be displayed for each label When you install the 2420 telephone your call processing system recognizes your telephone instantly If the system manager administers the 2420 telephone properly you can move the 2420 to another office at your location and it will work without interruption There is no need to wait for reprogramming or technical support Issue 5 July 2013 7 Support for Call Center Users To meet the needs of call center users the 2420 telephone offers the following features e Call Center Mode operation available from the Options Screen this setting changes the standard display from 8 to 12 call appearance feature button labels When you select this mode the bottom line of the screen display which is used f
35. are returned to the Options screen e f you want to return to the Options screen without changing the setting press the Cancel softkey e f you want to return to page 1 of the Home screen without changing the setting press Cm SE Self Test The Self Test option which appears on the Options screen verifies the operation of the 2420 telephone s lamps and display components This screen also provides information regarding the 2420 telephone firmware version link status and module status Note While the Test softkey is held down you are unable to make calls and use the dialpad and call handling buttons You can answer calls with the handset To have the 2420 telephone perform a self test 1 From the Home screen press the Option softkey The Options screen appears 2 Press the Self Test feature button The Self Test screen appears 3 Press and hold the Test softkey to begin the test process 4 Perform one of the following steps e f you want to exit test mode and return to the Options screen press the Done softkey e If you want to exit test mode and to return to page 1 of the Home screen press gt gt Language When the 2420 telephone is first installed it is set to display screen text in English The Language option on the Options screen allows you to choose another language including e German Deutsch e French Francais e Spanish Espa ol Italian Italiano e Dutch Nederlands e Portuguese P
36. ates that the system accepted the feature request You can start to dial reorder A fast busy tone repeated 120 times a minute This tone indicates that all trunks are busy Pingback 66 2420 Digital Telephone User s Guide A low pitched tone repeated 15 times a minute This tone indicates that the number you dialed is ringing 2of2 Entering Cyrillic Characters Entering Cyrillic Characters The following table shows how to enter Cyrillic characters from your dialpad when Russian is the selected screen display language Note All Cyrillic characters are displayed in uppercase Number of times you must press a key to obtain the desired character Dialpad 1 2 3 4 5 6 7 8 9 Key Issue 5 July 2013 67 68 2420 Digital Telephone User s Guide Index Numerical 200A Module Analog U S Adjunct Interface 9 201A Module Recorder Interface 9 2OA Stand s 2 2 4b Awe eh dod tbe os 9 2420 telephone display features 2 0 63 feedbacktones 65 personal directory o es 22 ringing tones o o o o 65 supportedlanguages 55 2420 telephone components 10 2420 telephone display 11 A Abbreviated Dialing 57 AD D UON s s toe eae Dh eae a Bea 57 adding Speed Dial entries 27 AGC feature oaoa
37. ault language ring pattern display contrast and various option settings Selecting Personalized Options on page 46 Erase personalized options and restore default settings Erase on page 52 12 2420 Digital Telephone User s Guide The Home Screen The Home Screen The Home screen consists of three pages and displays e the available call appearance feature buttons e caller ID information e the current date and time e softkeys e information provided by the Avaya call processing system Usually you use the Home screen to perform standard call handling When the 2420 telephone operates in normal display mode eight call appearance feature buttons appear on each page of the Home screen See Figure 2 Note In Call Center Mode 12 call appearance feature button labels appear on each of the first two pages of the Home Screen Four call appearance feature buttons with shortened labels rather than softkey labels appear at the bottom of pages 1 and 2 The softkey labels appear on page 3 of the Home Screen in Call Center Mode For information about Call Center Mode see Display Mode Call Center Mode on page 51 Your call processing system provides the date and time information This information appears below the call appearance feature button area when the telephone is idle Note When the 2420 telephone receives power several minutes might elapse before the time and date appear on the screen This situation oc
38. code while off hook 2 Listen for confirmation tone Whisper Page The Whisper Page feature allows you if you have appropriate permissions to make an announcement to a person at another extension currently on another call The Whisper Page feature forms a one way speaking path to the destination you call The person at the destination extension can hear you but not speak to you Both people on the other call will hear a beep that indicates an incoming Whisper Page However only the person at the destination extension hears the announcement The other person on the call cannot hear your announcement If the person at the other extension wants to speak with you when you make a Whisper Page that person can press the _WhisperAnbk button Note If the person whom you have called is not using the telephone at the time you activate Whisper Page the call is converted to a normal call Note Any person in the system can block Whisper Page calls To block a Whisper Page call press the wnisperoff button When Whisper Page is off the Whisper Page caller hears busy tone Issue 5 July 2013 61 To make an important announcement such as an incoming call to someone at another extension busy on another call 1 While off hook press the whisperact button or dial the Whisper Page access code and dial the extension Both people on the other call hear a beep Only the person whom you cal
39. creen e f you want to return to the Options screen without changing the setting press the Cancel softkey e f you want to return to page 1 of the Home screen without changing the setting press Headset Auto Off Hook The Headset Auto Off Hook option on the Miscellaneous Options screen allows you to set the 2420 to go off hook on the headset when you make a call from a speed dial or a Call Log entry or using on hook dialing By default the Headset Auto Off Hook option is disabled Note Keep in mind the following information If you enable the Headset Auto Off Hook option the Speaker Auto Off Hook option is disabled automatically If your system manager administers the Speakerphone setting to NONE for your extension you will be unable to make calls using on hook dialing However you can make a call from a speed dial or a Call Log entry if the Headset Auto Off Hook option is enabled To set the Headset Auto Off Hook option 1 From the Home screen press the Option softkey The Options screen appears 2 Press the Miscellaneous feature button The Miscellaneous Options screen appears 3 Press the Yes No softkey or feature button 8 to indicate whether you want Headset Auto Off Hook enabled 54 2420 Digital Telephone User s Guide Selecting Personalized Options 4 Perform one of the following steps e f you want to save the setting you just selected press the Save softkey You will hear a confirmation tone and you
40. curs after a power outage or when you connect the 2420 telephone to the jack If an incorrect date and time appear contact your system manager If you program your 2420 telephone to log unanswered incoming calls the missed calls counter appears below the date and time This counter displays the number of missed calls Whenever you access the Call Log Summary screen to view the unanswered incoming call information in the call log the counter is reset to 0 See The Call Log Screens on page 30 for more information Issue 5 July 2013 13 Figure 2 Sample Home Screen Page 1 a a 206 i Timer Y b 206 Abr Program M c 206 Call Pickup D Directory SendAllCalls 4 10PM 3 29 02 New Calls 4 SpDial Log Option Label de ae le ae Navigating in the Home Screen Pages Navigating in the Home Screen Pages To Press Move to the previous or next Home E or respectively screen page Return to Page 1 of the Home screen 5 gt at any time Access the Speed Dial screen The SpDial softkey Access the Call Log Summary screen The Log softkey Access the Options screen The Option softkey Access the Label Action screen The Label softkey 14 2420 Digital Telephone User s Guide The Home Screen Call Appearance and Call Identification Displays By default the 2420 telephone has eight call appearance feature buttons per screen page When Call Cente
41. d call to an active call 1 Press CO 2 When you hear dial tone press the call appearance button that corresponds to the held call 3 Press C O again To remove the last person added to the conference call 1 Make sure that the conferenced call appearance is selected 2 Press C 0D Issue 5 July 2013 21 Getting Messages Message Your Message lamp turns on when a caller has left a message for you Press to retrieve your messages and follow the prompts Note Your system manager must program certain features to activate the Message button See your system manager if the Message button is not working properly See Chapter 21 Features and Technical Reference of the Administrator s Guide for Avaya Communication Manager Software Document No 555 233 506 for Message button programming information The Speed Dial Screen Using the Speed Dial screen you can store up to 104 speed dial entries in the personal directory of your 2420 telephone You can access this screen by pressing the SpDial softkey at the Home screen Note The personal directory containing your speed dial entries of numbers you call frequently is stored in your 2420 telephone The personal directory is separate from the Directory feature which resides on the call processing system The Directory feature allows you to search for the extension of another user in the call processing system directory Your system manager administers the Directory feature
42. d directly from this screen See Using the Call Log on page 35 for more information Figure 6 shows a sample Call Log Detail screen Figure 6 Sample Call Log Detail Screen 4 Un Answer a 908 555 1738 DD 12 34pm 3 29 02 CALL LOG Choose action below D S Patty Yee oS Call Delete Save Do ne DD O amp The number displayed in the upper left corner of the screen indicates the position of this call in the log summary The call type appears in the upper right corner The possible call types are Answered Un answered or Outgoing If the call was on a bridged call appearance Bridged appears beneath the call type For answered calls and outgoing calls the duration of the call appears in the lower right corner of the screen If a bridged call is answered by another extension the duration of the call will appear as Issue 5 July 2013 33 Working in the Call Log Detail Screen Working in the Call Log Detail Screen To Press Make a call to the entry displayed The Call softkey View the next call log entry gt View the previous call log entry aJ Use the index feature to locate a specific entry quickly Note The telephone must be on hook when you use the index feature Remove the selected entry Press 0 on the dialpad to move directly to the first call log entry Press 1 to view the tenth ca
43. deo equipment that could be accessed via this Avaya product that is networked equipment An outside party is anyone who is not a corporate employee agent subcontractor or is not working on your company s behalf Whereas a malicious party is anyone including someone who may be otherwise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of Utilization of capabilities special to the accessed equipment Theft such as of intellectual property financial assets or toll facility access Eavesdropping privacy invasions to humans Mischief troubling but apparently innocuous tampering Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions associated with your system and or its networked equipment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibility for Your Company s Telecommunications Security The final responsibility for securing both this system and its networked
44. der of this guide contains procedures for using specific screens features and keys on the 2420 telephone The following table directs you to sections explaining specific activities you can perform To See Understand call appearance feature button displays The Home Screen on page 13 Change call appearance feature button layout by enabling Call Center mode Display Mode Call Center Mode on page 51 Answer and make calls hold calls transfer calls redial numbers and set up conference calls Call Handling Features on page 17 Understand your personal directory vs the call processing system Directory feature The Speed Dial Screen on page 22 Create and maintain a Speed Dial List Managing Your Speed Dial List on page 25 Make Speed Dial calls Call Handling Features on page 17 Customize the labels of the call appearance feature buttons Understand the Call Log Summary and Call Detail screens Managing Your Call Appearance Feature Button Labels on page 40 The Call Log Screens on page 30 Change the default Call Log settings Call Log Setup on page 50 View or update information saved in the Call Log Using the Call Log on page 35 Make calls from the Call Log Using the Call Log on page 35 Retrieve voice mail messages Getting Messages on page 22 Check lamp and display component status Self Test on page 55 Change def
45. e Call Center Mode By default the 2420 telephone displays eight call appearance feature buttons per screen page The Display Mode option on the Options screen allows you to choose an alternate display of 12 call appearance feature buttons on each of the first two screen pages This display is ideal for Call Centers To set the Display Mode option 1 From the Home screen press the Option softkey The Options screen appears Press the Display Mode feature button The Display Mode screen appears Press the Yes No softkey or press the button to the right of the setting to indicate whether you want Call Center mode enabled Perform one of the following steps e If you want to save the setting you just selected press the Save softkey You will hear a confirmation tone and you are returned to the Options screen e f you want to return to the Options screen without changing the setting press the Cancel softkey e f you want to return to page 1 of the Home screen without changing the setting press a gt J Note When you enable Call Center mode call appearance feature buttons 1 through 4 appear on the left side of the display Call appearance feature buttons 5 through 8 appear down the right side On the first screen page labels for call appearance feature buttons17 through 20 appear with shortened labels along the bottom of the screen In Call Center mode the labels for call appearance feature butt
46. e call Fwa button again while on hook or Dial the Call Forward cancel code while off hook Call Park The Call Park feature allows you to put a call on hold at your telephone for retrieval at any extension To park a call at your extension for retrieval at any extension when a Call Park button is administered 1 Press Call Park 2 Hang up 58 2420 Digital Telephone User s Guide Using Selected Voice Features To park a call at your extension for retrieval at any extension when a Call Park button is not administered 1 Press 2 Enter the Call Park feature access code 3 When you hear confirmation tone hang up To retrieve a parked call from another extension 1 Pick up the handset or press CD 2 Dial the Answer Back feature access code 3 When you hear a dial tone dial the extension at which you parked the call If returning to a call parked at your telephone dial your own extension Call Pickup and Directed Call Pickup The Call Pickup feature lets you answer a call at your telephone for another extension in your pickup group If you can use the Directed Call Pickup feature you can pick up a call ringing at a specific extension without the extension being a member of your pickup group To answer a call placed to a member of your pickup group when your telephone is idle Press the callPickup button if administered or Dial the Call Pickup access code The called telephone s
47. e if you can use either of these features To use the Call Timer feature to measure elapsed time on telephone calls 1 Press the call Timer button if administered The Call Timer measures elapsed time automatically on all calls until you turn off the Call Timer feature 2 When you want to turn off the Call Timer feature press the call Timer button again To use the Timer feature to measure elapsed time on an individual telephone call 1 Press the Timer button if administered 2 To stop the timer and clear the display press Timer again The elapsed time appears for three seconds Directory The Directory feature allows you to search for the extension of another user in your call processing system directory by entering the user s name at the dialpad To search the directory for a name 1 Press the Directory button if administered 2 Enter the selected name with dialpad keys last name comma use first name or initial 3 Press the Next button for each successive directory name you want to see Your system manager must administer the Next button Issue 5 July 2013 63 4 To search for a new name press the Directory button and repeat Steps 2 and 3 5 When you are ready to exit the directory press 5 gt To place a call to the name shown on the display 1 Pick up the handset
48. elephone must be on hook when you use the index feature Press 1 on the dialpad to move directly to the beginning of the speed dial list Press keys 2 through 9 to locate entries that start with the letters that correspond to these keys For example press 3 to locate the first entry that starts with the letter D Add an entry to the speed dial list Change information stored in the speed dial list The Add softkey The Edit softkey Delete an entry from the speed dial list The Delete softkey Return to the Home screen in which you worked previously The Done softkey See the following Note Return to page 1 of the Home screen GD at any time Note When you manage your speed dial entries the softkeys displayed at the bottom of the screen change to reflect the activities you can perform For example when you access the Edit screen you can choose from the Add Delete and Done softkeys The Edit and Delete softkeys are not displayed though until you have saved at least one entry in your personal speed dial list Note Whenever you are working in the Speed Dial screens you cannot use the telephone dialpad for dialing 24 2420 Digital Telephone User s Guide Managing Your Speed Dial List Managing Your Speed Dial List Using the Speed Dial screen you can store up to 104 speed dial entries in your personal 2420 telephone directory You can access this screen by pressing the
49. esponds to the entry you want to delete Note If the entry you want to delete is not displayed on the current screen page use E and gt to cycle through the speed dial list You can also use the index feature to move to the page that contains the entry The DELETE this entry prompt appears Perform one of the following steps e To delete the selected entry press the Yes softkey e To return to the Delete screen without deleting the entry press the Cancel softkey e To return to page 1 of the Home screen without deleting the entry press ED 7 Repeat Steps 3 through 4 to delete more entries Issue 5 July 2013 29 The Call Log Screens The 2420 telephone can store up to 100 entries in the Call Log By default the 2420 telephone logs all new calls and displays the number of missed calls below the date and time See The Home Screen on page 13 for more information Note When power to the telephone is interrupted the 2420 telephone erases all entries in the Call Log You can use the Log Setup option on the Options screen to disable the Call Log or specify certain call types you want logged See The Options Screen on page 43 for more information Two screens allow you to view Call Log information e The Call Log Summary screen e The Call Detail screen The Call Log Summary Screen The Call Log Summary screen which is accessed by pressing the Log softkey on the Home screen displays the following c
50. f you want to return to page 1 of the Home screen without changing the setting press Ci Show Phone Screen The Show Phone Screen option on the Ring Options screen allows you to set the 2420 to display the Home screen and the ringing call appearance when you receive an incoming call However if you want the 2420 to continue to display the current screen when you receive an incoming call instead of showing the Home screen you must disable this feature By default the Show Phone Screen option is disabled To set the Show Phone Screen option 1 From the Home screen press the Option softkey The Options screen appears 2 Press the Ring Options feature button The Ring Options screen appears 3 Press the Show Phone Screen feature button The underline appears on this line 4 Press the Yes No softkey or press feature button 8 to indicate whether you want the Show Phone Screen option enabled 48 2420 Digital Telephone User s Guide Selecting Personalized Options 5 Perform one of the following steps e f you want to save the setting you just selected press the Save softkey You will hear a confirmation tone and you are returned to the Options screen e f you want to return to the Options screen without changing the setting press the Cancel softkey e f you want to return to page 1 of the Home screen without changing the setting press C Display Contrast The Contrast option on the Options screen allows you to change
51. fety Standards This product complies with and conforms to the following international Product Safety standards as applicable Safety of Information Technology Equipment IEC 60950 3rd Edition or TEC 60950 1 1st Edition including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment IECEE CB 96A Safety of Information Technology Equipment CAN CSA C22 2 No 60950 00 UL 60950 3rd Edition or CAN CSA C22 2 No 60950 1 03 UL 60950 1 Safety Requirements for Customer Equipment ACA Technical Standard TS 001 1997 One or more of the following Mexican national standards as applicable NOM 001 SCFI 1993 NOM SCFI 016 1993 NOM 019 SCFI 1998 Electromagnetic Compatibility EMC Standards This product complies with and conforms to the following international EMC standards and all relevant national deviations Limits and Methods of Measurement of Radio Interference of Information Technology Equipment CISPR 22 1997 and EN55022 1998 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurement CISPR 24 1997 and EN55024 1998 including Electrostatic Discharge ESD IEC 61000 4 2 e Radiated Immunity IEC 61000 4 3 Electrical Fast Transient IEC 61000 4 4 Lightning Effects IEC 61000 4 5 e Conducted Immunity IEC 61000 4 6 e Mains Frequency Magnetic Field IEC 61000 4 8 e Voltage Dips and Variations IEC 61000 4 11 Power Line Emissions IEC 6100
52. he Standard option should provide acceptable performance in most room environments The More Open option is suited for a quiet room that has little echo The Less Open option is suited for a noisy room that has echo Change acoustical settings for the headset Change the acoustical setting for the handset The default settings should provide acceptable performance in most room environments Changing the default settings can adversely affect audio quality See your system manager for more information Issue 5 July 2013 45 Selecting Personalized Options Ring Pattern The Ring Pattern option on the Ring Options screen allows you to choose a personalized ringing pattern for your telephone You can choose from among eight different patterns Note If you receive an incoming call while you work in the Ring Pattern option screen the Home screen appears automatically to facilitate call handling To select a personalized ringing pattern 1 From the Home screen press the Option softkey The Options screen appears 2 Press the Ring Options feature button The Ring Options screen appears 3 Press the Ring Pattern feature button The Select Ring Pattern screen with the current ring pattern appears 4 Use and or the dialpad to cycle through all eight ringing patterns Note To listen to a specific ring pattern press the Play softkey for a selected ring pattern number 5 Perform one of the following steps e If you want
53. he selected settings press the Erase softkey The selected settings are erased and you are returned to the Options screen e f you want to return to the Options screen without erasing any settings press the Cancel softkey e f you want to return to page 1 of the Home screen without erasing any settings press Cm lt 52 2420 Digital Telephone User s Guide Selecting Personalized Options Stay in Speed Dial Screen The Stay in Speed Dial option on the Miscellaneous Options screen allows you to set the 2420 to continue to display the Speed Dial screen when you make a call from a speed dial If you make a Call from a speed dial when this option is enabled the 2420 will continue to display the Speed Dial screen instead of automatically exiting to show the Home screen The Stay in Speed Dial option is useful if you want to dial multiple speed dials for a single call An example is if you have one speed dial that dials the telephone number of your bank and another speed dial that dials your account code By default the Stay in Speed Dial option is disabled To set the Stay in Speed Dial option 1 From the Home screen press the Option softkey The Options screen appears 2 Press the Miscellaneous feature button The Miscellaneous Options screen appears 3 Press the Yes No softkey or feature button 6 to indicate whether you want Stay in Speed Dial enabled 4 Perform one of the following steps e If you want to save the setting you
54. l Log To make a call to an entry in the Call Log 1 From the Home screen press the Log softkey The Call Log Summary screen appears 2 Use and to scroll through the Call Log Summary pages 3 When you locate an entry you want to call press the button that corresponds to the entry The Call Log Detail screen for this entry appears 4 Press the Call softkey to make the call Note You can use this method to make calls directly to extensions To call outside numbers go off hook and dial the required code to access an outside line for example 9 Then press the Call softkey to make the call Issue 5 July 2013 35 Saving a Call Log Entry to Your Speed Dial List AX CAUTION If your Avaya call processing system is set for Japanese Katakana and you have selected Russian as the screen display language for your telephone there will be a font incompatibility in the following situations when you use a speed dial containing Russian Cyrillic The call information will not be displayed properly on your telephone when you save call log entries containing Japanese Katakana to the speed dial list To save an entry in the Call Log to your Speed Dial List 1 From the Home screen press the Log softkey The Call Log Summary screen appears 2 Use and gt to scroll through the Call Log Summary pages 3 When you locate an entry you want to save press the button that corresponds to the entry The Call Log Det
55. led hears your announcement 2 Speak to the person you called If that person wants to speak with you that person can press the whisperAnbk button which forms a two party speaking path with your telephone The other call at the destination extension is put on hold and that person cannot hear your conversation When the call is complete the person to whom you were speaking can press the call appearance button of the held call To respond to a Whisper Page 1 When you receive a Whisper Page you hear a beep and then you hear the person calling you If you want to speak to the Whisper Page caller press the WhisperAnbk button Your existing call is placed on hold and you can speak to the Whisper Page caller 2 When you finish with the Whisper Page call press the call appearance of the held call 62 2420 Digital Telephone User s Guide Using Display Features Using Display Features The following features are available only if your system manager administered them as feature buttons on your 2420 telephone Call Timer and Timer The Call Timer and the Timer features measure elapsed time on a call The Call Timer feature once activated measures elapsed time automatically on all calls until you turn off the Call Timer feature The Timer feature which you turn on and off manually allows you to determine which calls you want to time on an individual basis Check with your system manager to se
56. ll log entry Press 2 to view the twentieth call log entry Press 3 to view the thirtieth call log entry Press keys 4 through 9 to view the fortieth through ninetieth call log entry The Delete softkey Save the selected entry as a speed dial entry The Save softkey Return to the Call Log Summary screen in which you worked previously The Done softkey Return to page 1 of the Home screen ca at any time 34 2420 Digital Telephone User s Guide Using the Call Log Using the Call Log The Call Log feature is factory set to record answered unanswered missed and outgoing calls For information on disabling the Call Log or changing the call types you want logged see Call Log Setup on page 50 Viewing the Call Log To view the list of all calls recorded in the Call Log 1 From the Home screen press the Log softkey The Call Log Summary screen appears 2 Press the appropriate softkey for the type of call entries you want to view Your choices are missed answered and outgoing By default missed calls are displayed If you want to view all entries press the More softkey and then press the All softkey 3 Use and gt to scroll through the Call Log Summary pages 4 To view information about a specific entry press the button that corresponds to the entry The Call Log Detail screen for this entry appears 5 Press gt gt to return to the Home screen Making Calls from the Cal
57. ment Installation and Repairs Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Declarations of Conformity United States FCC Part 68 Supplier s Declaration of Conformity SDoC Avaya Inc in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB 168 label identification number complies with the FCC s Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handset equipped terminal equipment described in this document complies with Paragraph 68 316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids Copies of SDoCs signed by the Responsible Party in the U S can be obtained by contacting your local sales representative and are av
58. ng e Outgoing e Bridged Note You can log bridged calls only if your telephone has a bridged call appearance You can choose to have some none or all these call types logged Note For information about viewing the Call Log Summary see The Call Log Screens on page 30 To specify the call types that you want to appear in the Call Log 1 From the Home screen press the Option softkey The Options screen appears 2 Press the Log Setup feature button The Call Log Setup screen appears The current Yes No setting is underscored for the selected item 3 Press the appropriate button on the right side of the display For example press feature button 5 to select the Answered call type and change the Yes No setting with a single button press Note The Bridged option appears only if your telephone has a bridged call appearance 4 Perform one of the following steps e f you want to save the selections that you have just made press the Save softkey You will hear a confirmation tone and you are returned to the Options screen e f you want to return to the Options screen without saving your entries press the Cancel softkey e f you want to return to page 1 of the Home screen without saving your entries press Note If you press the Save softkey all entries that do not match the call types you specified are deleted from the call log 50 2420 Digital Telephone User s Guide Selecting Personalized Options Display Mod
59. ng button Note You must have an Abbreviated Program Abr Program button administered as well as the Abbreviated Dialing button For this feature to work the speaker is activated Pressing gt does not exit programming mode You must hang up to update the display and exit programming mode 1 Press the Abr Program button 2 Follow the prompts on your display to program the number and label Issue 5 July 2013 57 3 Press the key to save the entry 4 Press another Abbreviated Dialing button to program Note If you make a mistake while programming press the key to save the entry and then start over To call a number using an Abbreviated Dialing button Press the Abbreviated Dialing button to automatically dial the stored number Call Forwarding All Calls The Call Forwarding feature temporarily forwards all your calls to another extension or to an outside number depending on your system To temporarily redirect all calls to an extension or outside number of your choice 1 Press the call Fwa button if administered while on hook or off hook or Dial the Call Forward feature access code while off hook Note If you have console permission next dial the extension number whose calls are to be forwarded receive dial tone 2 When you hear dial tone dial the extension or number where calls will be sent 3 When you hear confirmation tone hang up To cancel Call Forwarding Press th
60. ntry entry View the next page of call log entries D View the previous page of call log entries amp View unanswered missed calls The Missed softkey View incoming calls you answered The InAns softkey View calls you made The Outgo softkey View all entries in the call log The 2420 displays Answered entries Unanswered entries and Outgoing entries The All softkey Delete all entries in the displayed call log The Delete softkey Use the index feature to locate a specific entry quickly Note The telephone must be on hook when you use the index feature Press 0 on the dialpad to move directly to the first call log entry Press 1 to view the page containing the tenth call log entry Press 2 to view the page containing the twentieth call log entry Press 3 to view the page containing the thirtieth call log entry Press keys 4 through 9 to view the pages containing the fortieth through ninetieth call log entry Return to the Home screen in which you worked previously The Done softkey Return to page 1 of the Home screen ca at any time 32 2420 Digital Telephone User s Guide The Call Log Screens Call Log Detail Screen The Call Log Detail screen which is accessed from the Call Log Summary screen allows you to e View additional information such as call type and the date and time that the call was processed e Make a call to the entry displaye
61. ons 21 through 24 appear along the bottom of the second screen page These button labels are repeated in order on the third screen page The softkey labels appear at the bottom of the screen Issue 5 July 2013 51 Erase The Erase option on the Options screen allows you to erase some or all of your personalized settings From this screen you can erase the following settings all entries saved in your Speed Dial list all entries saved in your Call Log all customized call appearance feature button labels options such as ring pattern flash message lamp show phone screen and stay in speed dial Note The contrast level setting is not changed language Pressing the All feature button selects all five of the items to erase Note The contrast level setting is not changed by the All option To erase personalized settings 1 From the Home screen press the Option softkey The Options screen appears Press the Erase feature button The Erase screen appears Press the feature button next to each item you want to select to be erased If you want to select all of the items to be erased press the All feature button An icon appears next to each setting you selected Note To unselect an item press its feature button again Press the Erase softkey The Confirm Erase screen appears and displays a message that you cannot undo this action Perform one of the following steps e f you want to erase t
62. or softkey labels in standard mode can contain four more call appearance feature buttons with shortened labels e compatibility with a variety of headsets the headset interface is compatible with the following H top headpieces and equipment Headpieces Starset top H31 Mirage top H41 Mirage top H41N Supra Monaural top H51 Supra Monaural NC top H51N Supra Binaural top H61 Supra Binaural NC top H61N Encore Monaural Voice Tube H91 Encore Monaural NC top H91N Encore Binaural Voice Tube H101 Encore Binaural NC top H101N Tristar Voice Tube top H81 Tristar Noise Canceling top H81N Duoset Supra Starter Voice Tube H141 Headband only Duoset Supra Starter NC Noise Canceling top H141N Headband only Duoset Earset Starter Voice Tub top H141 Earhooks only Duoset Earset Starter NC Noise Canceling top H141N Earhooks only Duoset Starter Special VT Voice Tube top H141 Headband amp Earhooks Duoset Starter Special NC Noise Canceling top H141N Headband amp Earhooks 8 2420 Digital Telephone User s Guide Overview Base Units M12LUCM Modular Base Unit Adapter Cord HIC 1 H top Headset Adapter Cord Cordless Headpiece Base Unit LKA 10 Cord Free Headset 900 MHz RF Cordless Headset Adapter MIP 1 Cordless Headset Adapter e support for the Group Listen feature when this feature is programmed you can use the handset or headset and speaker of the 2420
63. ortugu s Issue 5 July 2013 55 e Japanese Katakana e Russian CAUTION If your Avaya call processing system is set for Japanese Katakana and you have selected Russian as the screen display language for your telephone there will be a font incompatibility in the following situations when you use a speed dial containing Russian Cyrillic The call information will not be displayed properly on your telephone when you save call log entries containing Japanese Katakana to the speed dial list To select a screen display language 1 From the Home screen press the Option softkey The Options screen appears 2 Press the Language feature button The Select Language screen is displayed 3 Press the button next to the language in which you want text displayed If you want to select Russian press the More softkey and then press the appropriate button The screen text reappears in the language you selected 4 Perform one of the following steps e f you want to return to the Options screen press the Done softkey e f you want to return to page 1 of the Home screen press GED Your language selection is saved 56 2420 Digital Telephone User s Guide Using Selected Voice Features Using Selected Voice Features The following features are available only if your system manager has administered them as feature buttons on your 2420 telephone or has supplied you with the required feature access codes Abbreviated Di
64. ough the pages Use gt to return to page 1 of the Home screen When you locate the call appearance for the ringing call press the corresponding call appearance button Issue 5 July 2013 17 Make a call You can make calls manually or automatically from the 2420 telephone To make a call manually 1 Go off hook with the handset headset or speaker 2 When you hear dial tone press the dialpad buttons to enter the extension or telephone number If you are calling an external number you must include the required code for example 9 to access an outside line To have the 2420 telephone make a call automatically Perform one of the following steps e Press i to have the 2420 telephone dial the last number that you dialed e Access the Call Log and start a call to a specific entry See Using the Call Log on page 35 for more information e Access the Speed Dial List in your personal directory and start a call to a specific entry See Speed Dial on page 18 Speed Dial The Speed Dial feature allows you to have the 2420 telephone automatically dial calls to telephone numbers stored in your personal directory See the procedures in Managing Your Speed Dial List on page 25 to create and maintain your personal 2420 telephone directory To use the Speed Dial feature to make a call to a personal directory entry 1 From the Home screen press the SpDial softkey The Speed Dial screen appears 2 Press the button next
65. owing conventions as you enter speed dial numbers e You can enter telephone numbers up to 24 characters long including special characters and spaces e You must include the code required to access an outside line for example 9 for external telephone numbers e You can use the Pause softkey to insert a 1 5 second pause It is often useful to include a pause or series of pauses in beeper pager numbers to allow a paging system enough time to answer e You can use the Hyphen softkey to insert hyphens between segments of a telephone number for example 9 732 555 1212 The hyphen might make the number easier for you to read but does not affect dialing 26 2420 Digital Telephone User s Guide Managing Your Speed Dial List Adding Speed Dial Entries You can store up to 104 personal speed dial entries in the 2420 telephone When the maximum number of entries is stored you must delete existing entries before the 2420 telephone allows you to enter new entries To add speed dial entries to your personal directory 1 From the Home screen press the SpDial softkey The Speed Dial screen appears If no Speed Dial List already exists the Empty Speed Dial List screen appears Press the Add softkey The Edit Name screen appears with the Name field underscored Note If the directory is full a message appears indicating that your Speed Dial list is full You must delete an existing entry before you can add a new ent
66. pearance feature buttons language English German Deutsch French Frangais Spanish Espanol Italian Italiano Dutch Nederlands Portuguese Portugu s Japanese Katakana or Russian From the Options screen you can also erase some or all of your personalized settings and return the 2420 telephone to its default settings Figure 8 shows a sample Options screen Issue 5 July 2013 43 Figure 8 Sample Options Screen R gt Ring Options Self Test Contrast Display Mode lt I Log Setup Erase CS Miscellaneous Language Use lt gt to scroll Done e a 44 2420 Digital Telephone User s Guide Working in the Options Screen The Options Screen Working in the Options Screen To Press Select an option The associated button Return to the Home screen in which you worked previously The Done softkey Note Return to page 1 of the Home screen E at any time If you press gt you will access screens that will enable you to Enable or disable the Automatic Gain Control AGC feature for the handset headset or speakerphone We strongly recommend that you leave the default settings unchanged However hearing aid users might benefit if the AGC feature for the handset is disabled The AGC feature for the handset headset and speakerphone is disabled by default Change the acoustical setting for the speaker T
67. r mode is enabled 12 call appearance feature buttons appear on the first two pages of the Home Screen Starting with the first button in the upper left corner of the 2420 telephone and going down the display identifies the buttons in the left column These buttons are considered call appearance feature buttons 1 through 4 On the display these buttons have the default labels a b c etc where a represents call appearance feature button 1 The buttons in the right column run from 5 through 8 If Call Center mode is enabled call appearance feature buttons 17 through 20 are identified by default labels q r s and t These call appearance feature buttons appear along the bottom of the screen with abbreviated labels When you receive or make calls the available call identification information is displayed where the date and time appear when the telephone is idle For example when you dial an extension that number is shown and then replaced by the called party s name and extension The call processing system provides the call identification information that is associated with an extension When you receive a call from another extension the caller s name appears When you receive a call from outside the system the calling number if available OUTSIDE CALL or a trunk identifier appears One call appearance is underlined at all times When a call arrives at the 2420 telephone the bell icon blinks on the corresponding call appearance
68. r to the right without erasing characters 5 When you finish editing the name press the feature button to the left of the Number field to advance to that field Otherwise see Step 7 6 Using the dialpad edit the telephone number for this speed dial entry You can enter numbers up to 24 characters long including special characters and spaces Note You can use the feature button to the right of the Number field to go to the end of existing text in that field The feature button to the left of the Number field takes you to the start of existing text in that field The feature button at the top of the left column returns you to the Edit Name screen 28 2420 Digital Telephone User s Guide Managing Your Speed Dial List 7 When you finish making changes perform one of the following steps e To save your entries and return to the Edit screen press the Save softkey e To return to the Edit screen without saving your entries press the Cancel softkey e To return to page 1 of the Home screen without saving your entries press gt gt UY 8 Repeat Steps 3 through 7 to edit more entries Deleting Speed Dial Entries You can delete any of the speed dial entries saved in your personal 2420 telephone directory To delete stored speed dial entries 1 From the Home screen press the SpDial softkey The Speed Dial screen appears Press the Delete softkey The Delete screen appears Press the feature button that corr
69. ry See Deleting Speed Dial Entries on page 29 Using the dialpad enter the name for your speed dial entry You can enter up to 13 characters By default the first letter you enter appears in uppercase and the following characters in the word appear in lowercase Note You can use the Case softkey to switch between uppercase and lowercase You can use the Space softkey to insert a space between first and last names After you enter a space by default the next character is an uppercase letter The following characters in that word appear in lowercase If you enter special characters you can use the star key to cycle through the period and star characters You can use the pound key to cycle through the hyphen and pound characters Use to move the cursor to the left without erasing characters Use to move the cursor to the right without erasing characters When you finish entering a name press the feature button to the left of the Number field to advance to that field Using the dialpad enter the telephone number for this speed dial entry You can enter numbers up to 24 characters long including special characters and spaces When you finish entering the telephone number perform one of the following steps e To save your entries and return to the Speed Dial screen press the Save softkey e To continue without saving your entries press the Cancel softkey e To return to page 1 of the Home screen without
70. s 264 4444 544 e 6 ae eee eee eS 25 Editing Speed Dial ENTES lt s cc BRK REREE RAGE BREE REG RHE RH RE HS 25 Entering Characters scr 26 Damo CARETAS p saioe a pa Oe ke eR A ee we a ieee 26 Adding Speed Dial Entries a saasaa saaa aa a a RE EAH BRE 27 Editing Speed Dial Enties 4 4 lt a 44k G4 4 OR a EMO Ee eG we EG 28 Deleting Speed Dial Entries 24 544 44 6a be eR RHR Hw aw ee 29 The Gall Log Screens lt 4 46446 649444 be HS SR LEED SR ESTEE EES GEES 30 The Call Log Summary SEBAS curra 4 EH EERE HORE RES OG 30 Working in the Call Log Summary Screen 2 00002222 ee 32 Call Log Detail SGreen s i esc ee eG ae Gee edd eas ee hoe 454464444444 33 Working in the Gall Log Detail Sereen a ssa cc eb eed eke eR ee ee 34 Dei ite Called cig oh 6 PSE HSE AAA 35 Viewing the Call Log e eac a eed ook al SRG ee OE OO OES 35 Making Calis ram the Call Log cc 2 ee bee ee wa ewe ee Re 35 Saving a Call Log Entry to Your Speed Dial List 36 Issue 5 July 2013 5 Contents Deine a Call Log ERI lt gt o hw eh a a ee Re Ke hee Bee The Label Action Sereen acc 464 PRE HKRE RAS RA AAA HS Working in the Label Action Screen 2 2 ee a Managing Your Call Appearance Feature Button Labels cc cee ede RRR RSE E RECT GREER SHEE SEEDS Eding A wa a ate Dh eh es Oe he Ske hs eh eS Viewing the System Labels conocia rra Restoring the System Labels lt o MISAS SES e ri
71. se softkey o 28 41 CheckliSt o o 12 Conference feature 2 21 Contrast feature button 49 Cyrillic characters 2 2 22 eee 67 D deletingentries 29 deleting Speed Dial List entries 29 dialing conventions 26 dialP dd is vs a be a ee Ae aw we e i ia 11 Directed Call Pickup aooaa 59 Directoy i ea a aa a g ana HOG ee E bai aD i 63 Directory feature 2 a a a 22 display contrast o oaoa o a 49 display contrast level o oaoa a 52 display features ooa 63 Call Timer o 63 Directory i 2 4 4 ba ch a ean 63 INSPECE a So as hk ee a ee Pe ae el 64 Display Mode feature button 51 Display Mode option 51 E editing Speed Dial entries 2 28 Erase All feature button 52 Erase All option 02 0200 52 Erase Options o 2 s ace mic aed en a Ala 52 Erase softkey o so cco os con coana maa 52 EU24 Expansion Module 9 Exit button ao a a 11 Issue 5 July 2013 69 Index F PEALE sigi de ae os doe A eh ee hn aa 22 59 feedback tones 65 Flash Message Lamp option 47 G Group Listen feature 9 H headset button a a oa oa a a 11 headsets supported 8 Hold feature 2 2 2 ee ee 19 Home screen
72. see the documents that are included with each device Issue 5 July 2013 9 Safety Information Your 2420 telephone is manufactured according to industry standards for quality and safety assurance When using your telephone follow recommended safety precautions to reduce the risk of fire electrical shock and personal injury See the 2420 Installation and Safety Instructions that were packaged with your telephone 2420 Telephone Components See to Figure 1 to familiarize yourself with your 2420 telephone screen display buttons and programmable features Figure 1 2420 Telephone Components Table 1 describes the 2420 telephone components presented in Figure 1 10 2420 Digital Telephone User s Guide 2420 Telephone Components The following items correspond to the numbers in Figure 1 Table 1 The 2420 Telephone Components 1 Call appearance feature buttons Use to access incoming outgoing lines and programmed features An underscore indicates the currently selected call appearance 7 Dialpad Standard 12 button pad that allows you to dial telephone numbers 2 Display Shows the status for the call appearances information for a call information provided by the Avaya call server the Home screen the Speed Dial screen the Call Log screen and the Options screen 8 Speaker button 1 Use to access the built in two way speakerphone
73. sing system e restore the default labels of all the call appearance feature buttons You can access this screen by pressing the Label softkey at the Home screen Editing Labels You can change the labels of the call appearance feature buttons on your telephone and EU24 Expansion Module if installed These new labels are stored in your 2420 telephone To edit call appearance feature button labels 1 From the Home screen press the Label softkey The Label Action screen appears 2 Press the Edit softkey The Label Select screen appears Note You can use and gt to locate the label you want to edit 3 Press the feature button on the 2420 telephone or EU24 Expansion Module if installed that corresponds to the label you want to edit The Label Edit screen appears The New Label field displays the current customized label if any and the System Label fields displays the system default label If you have not yet changed the system label an underscore appears next to the New Label field If you selected a call appearance a letter such as a and a space appear next to the New Label field You can delete the letter and space by pressing the Backspace feature button twice If you have already changed the system label an underscore appears after the last letter of the information displayed in the New Label field 40 2420 Digital Telephone User s Guide Managing Your Call Appearance Feature Button Labels 4 Using the di
74. support Web site http www avaya com support Contents CUE a wo RAE RA A DORR Ke Oe Ea KES ERED Oe Be 7 Support for Call Center Users 24 4 44 644 lt c REED REE RE HERE 8 Support for Optional Devices 2 a a a a 9 Daley WOMAN sas pda See a aaa aaa 10 2420 Telephone Components a aooo a 0000 ee ee 10 2420 Telephone User Checklist lt 4 244 e464 aa Re Owe eee ES 12 The OMe SSS oc ka 2 KD RAEEaRAEACE a AD HARBORS EDS E GES 13 Navigating in the Home Screen Pages ee 14 Call Appearance and Call Identification Displays o 15 A A AAA 16 Cal Handlinig Features s ss scara cares ras erro AAA 17 Prswera Call 4 46 64 ge a Re AAA RE ORS OR OR eS 17 Makoto gt ace ee eeek RE ia GRADE A 6S BREEDS RKRE SERRE SRS 18 eed Dl hc dis OS SSE REE Ce ds OS Oe Seg 18 POIs da rd ely Sh e de da B Re OO be eed 19 POG 6 6 G2 26 bad bd Sw So ow Sek Se EE SR SR e BA He 19 POCONOS kaotad DREADS EER OED Oe o AAA 19 WANSISES gt ease hee het eeee BERGE EEE ESSE HES ESS 20 COMI TENCS oei ep de obo he EEE EER Ge RE ROR Se SRE OR RS OS 21 CAEN MESSAdeS 0 em tok Sek Bee E Bi gk RE Ce AA Bi eek 22 MESSAGE 245 sa m AA AAA HS BS Be a a A 22 The Speed Dial Sereen o so coad ocara dpa d RE parap EEE EDR Ee ER RR ROOK 22 Working in the Speed Dial Screen ooo a 24 Managing Your Speed Dial List gt s s ss 0844406 44 bah RA a SR reks dearena 25 Quick Access to Speed Dial EntiesS lt
75. the call before transferring it wait for the called party to answer See Step 4 4 When the called party answers announce the call If the line is busy or if there is no answer press C 1 gt Then you can return to the held call by pressing its call appearance button 20 2420 Digital Telephone User s Guide Call Handling Features 5 Press gt again and hang up to complete the transfer The Transfer Completed message appears Note Your system manager might have administered the Transfer on Hang up feature In this case you can transfer a call by pressing gt dialing the number to which the call is to be transferred and then hanging up To cancel an attempted transfer press the original call appearance If your system has auto hold activated use C gt to cancel a transfer so that the potential transfer recipient is not left on hold Conference The Conference feature allows you to conference up to six parties including yourself on a call To add another party to a call 1 Press CO 2 When you hear dial tone dial the number of the person you want to add to the call 3 Wait for an answer 4 To add the person to the call press t gt again If the called party does not answer or does not want to join the conference press C gt Then you can return to the held call by pressing its call appearance button 5 Repeat Steps 1 through 4 for additional conference connections To add a hel
76. to automatically adjust volume levels by increasing low signals and decreasing high signals you can enable the speakerphone AGC To enable the speakerphone AGC set Speaker AGC Enabled to Yes in the second page of the Options screen See Working in the Options Screen on page 45 Issue 5 July 2013 19 To change from the speakerphone to the handset Pick up the handset and talk To change from the handset to the speakerphone 1 Press Ca 2 Hang up the handset To end a speakerphone call Press again To use the Group Listen feature if administered in which the handset or headset and the speaker are active at the same time While you are active on the handset or headset press q gt Note When the 201A Recorder Interface Module is installed with the 2420 telephone and administered to use the headset jacks on the 20A you cannot use the Group Listen feature in which the headset and speaker are active simultaneously In this case you can use the handset and the speaker Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number To transfer the current call to another extension 1 While on a call press COD 2 When you hear dial tone dial the number to which the call is to be transferred 3 Perform one of the following steps e To transfer the call without announcing it press again and hang up The transfer is complete o e To announce
77. to the entry you want to call If the entry you want is not displayed on the current page use and to cycle through the entries The 2420 telephone dials the number for you 18 2420 Digital Telephone User s Guide Call Handling Features Hold The Hold feature puts a call on hold until you can return to it To put a call on hold Press gt To return to the held call Press the call appearance button of the held call Note Your system manager might have administered the Unhold feature In this case you can return to the held call by pressing C Redial The Redial or Last Number Dialed feature automatically redials the last extension or outside number you dialed The Redial feature can dial a maximum of 24 digits To redial the last number that you dialed Press C gt Speakerphone The two way built in speakerphone allows you to make and answer calls without lifting your handset Two way speakerphones may not operate satisfactorily in very noisy locations To make or answer a call without lifting the handset or to use the speakerphone with any feature 1 Press Cay gt 2 Make or answer the call or access the selected feature 3 Adjust speakerphone volume if necessary To raise the volume press the volume control button a gt To lower the volume press the as LAY volume control button Cy The display shows the volume level There are eight volume levels If you want the speakerphone
78. tops ringing and you are connected to the ringing call To pick up a call directly for someone else in your office Note Again the Directed Call Pickup feature is designed for covering calls for associates while they are away from their desk In this case you do not have to be a member of the same pickup group 1 Press the Dircan Pkup button or Dial the Directed Call Pickup access code 2 Dial the extension of the ringing telephone The called telephone stops ringing and you are connected to the ringing call Issue 5 July 2013 59 Leave Word Calling The Leave Word Calling LWC feature leaves a message for a person at another extension to call you back The called party can dial the message service such as an attendant a voice mail system or a covering user to retrieve a short standard message that provides the following information e your name and extension e the date and time you called e the number of times you called To leave a message after dialing an extension when your call is not answered you hear a coverage or busy tone or you have been put on hold Press the Lwc button if administered and listen for confirmation tone before hanging up Message lamp goes on at the called telephone if so equipped Note If you hear reorder tone the message is not stored Try again To leave a message without ringing an extension 1 Press the Lwc button or Dial the Leave
79. ture buttons on the call processing system To view the system labels 1 From the Home screen press the Label softkey The Label Action screen appears 2 Press the Inspect softkey The Label Inspect screen appears This screen displays the system labels for the 2420 telephone If an EU24 Expansion Module is installed the system labels also appear on the EU24 Expansion Module 3 Use and gt to scroll through the Label Inspect screen pages on the 2420 telephone If an EU24 Expansion Module is installed use the Alternate Display button on the EU24 Expansion Module to view its system labels Issue 5 July 2013 41 4 Perform one of the following steps e To return to the Label Action screen press the Done softkey N e To return to page 1 of the Home screen press gt gt Restoring the System Labels You can delete the custom labels you created for the call appearance feature buttons and restore the system labels from the call processing system Note This procedure restores the system labels for all the call appearances feature buttons If you want to restore the system label for one call appearance feature button delete the label for that button See Editing Labels on page 40 To restore the system labels 1 From the Home screen press the Label softkey The Label Action screen appears 2 Press the Restore softkey The Label Restore screen appears 3 Press the Erase softkey The Confirm Erase prompt appears 4
80. tween the first set of softkeys and the second set of softkeys Figure 5 Sample Call Log Summary Screen with Second Set of Softkeys GS 1 Jane King 732 555 7866 lt 5 G 2 Mary Smith 732 555 3322 D 3 John Jetzt 72488 G gt 4 Patty Yee 908 555 1738 3 Use lt gt to scroll Select entry to view details All Delete Back Done a A boo es When you select a call type an arrow p appears next to the softkey of the selected call type The entries for the selected call type are displayed until you press the softkey of a different call type By default missed calls are displayed The most recent call appears in the top most position of the first page When the log is full that is 100 calls the log automatically deletes the oldest call information to allow for continuous logging without interruption In addition you can delete specific entries from the Call Log Detail screen Issue 5 July 2013 31 Note Whenever you access the Call Log Summary screen to view the missed call information in the call log the counter resets to 0 To view more information for a specific entry in the log summary press the button associated with the entry to access the Call Log Detail screen Working in the Call Log Summary Screen Working in the Call Log Summary Screen To Press View information about a specific log The button associated with the e
81. u can use the Backspace feature button and Clear feature button The Backspace feature button deletes the character to the left of the cursor The Clear feature button deletes all of the characters in the selected field Use to move the cursor to the left without erasing characters For example you can press GQ to insert an area code in front of an existing telephone number in a saved entry Use to move the cursor to the right without erasing characters Issue 5 July 2013 25 Entering Characters Whenever you press a key on the dialpad the alphabetic character associated with the key appears on the screen display In some cases you might need to press the same key repeatedly to select other alphabetic characters For example to enter Jack e Press 5 for J This first letter is automatically entered as an uppercase letter All the following characters in the word appear in lowercase e Press 2 for a Then press s to advance the cursor e Press 2 three consecutive times for c e Press 5 twice for k Note that you must use p gt if the next character you want to enter uses the same key as the character you just entered For example you use the 2 key to enter the characters a and c Note If you are using Russian as the selected screen display language for your telephone see Entering Cyrillic Characters on page 67 Dialing Conventions It is important that you observe the foll

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