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IP Office Essential Edition - Partner Install - NEV-comm

1. 445mm BERGER ue ce Lore ge ees Control elil Jbomm 14 4 vanicabolcanminn External Expansion Module 245mm SO0mm 19 E IP Office Essential Edition PARTNER Version Installation Page 6 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Wall Mounting Process Figure 1 Figure 4 Figure 6 IP500v2 Installation Wall Mounting 1 Shutdown the System Ensure that the system has been shutdown and power has been removed from all the units e f mounting a control unit you must wait at least 15 minutes after removing the power cord before fitting the flame screen e Shutdown the system using a shutdown command and then remove power Do not simply remove the power 2 Fit the Flame Screen Mandatory Control Units Only See Figure 1 I WARNING The flame screen mesh must be fitted a Remove the cards or blank slot covers from the left hand and right hand slots b Insert the flame screen into the bottom of the control unit with the two black plastic pegs at the front c Press the two pegs through the air flow holes in the control unit casing d Check that the pegs have come through and have secured the flame screen in place and that the screen is flush with the chassis 3 Attach Brackets on One Side See Figure 2 On one side of the unit attach one pair of the metal brackets e Only use the screws provided wit
2. ernennen 1 5 4 Cabling and Cables cccccccccsssssssseeeeeeeeeeees 55 GlOUNGING ze 1 5 6 Lightning Protection Out of Building CONNEGlONS een 1 6 Wall and Rack Mounting u4224440BRRe nennen 1 7 Feature Keys and LicensesS 1 8 P Ofce Pnonesarn a een en TISIP TUNK sile 1 10 Supported Country LocaleS Renee 1 11 IP Office Software Applications 1 12 Training TOWED OIC Sites saute ie ct al ahaa as sen ate 1 14 Emergency and Power Failure Por s 2 Installation Requirements 2 1 Environmental Requirements een 2 2 Space RequiremeEnts iani 2 2 1 IP500 and IP500v2 Control Units 2 2 2 External Expansion Modules 2 2 3 Wall MOUNITINg c er 2 2 4 Rack Space Requirements 3 IP Office Administration Software 3 1 Installing the Admin Applications 3 2 Installer PC Connection 3 3 Starting Manager ana 3 4 Starting System StatUs 3 5 slarling Monill r aaiul sun 3 6 Phone Based Aaministration i 4 IP500v2 Installation 4 1 Tools and Equipment Required 4 2 Documentation ale 43UNpAckKingdi srerssoci a 4 4 SD Card Preparation
3. 4 4 1 Upgrade the Card Firmware 4 4 2 Adding a Pre Built Configuration File 4 4 3 Creating a Configuration File 4 4 4 Adding a License File n 4 4 5 Adding Music on Hold FileS 4 5 IP500 Card Installation rr 4 5 1 IP500 Daughter Card Preparation IP Office Essential Edition PARTNER Version Installation IP Office 7 0 Contents 4 5 2 IP500 Card Insertion nennen 64 4 6 Wall MOUNting Rn nenne nennen nennen nenne 65 4 6 1 Wall Mounting Kit V2 i 66 4 6 2 Wall Mounting Kit V1 i 68 Ac Rack MOUNING alii alitalia 69 4 8 Connecting External Expansion Modules 71 4 9 Groundilig 5 asia iaia alia 73 4 10 Network Connection 74 4 11 Starting the SyStem ii 75 4 11 1 Checking the LEDS nennen 76 4 12 Changing the System to Standard Mode 77 4 13 Connecting Phones 78 5 Initial Configuration 5 1 Setting the System Locale uuuuuuss00000ene nennen 81 5 2 Select Key System or PBX System Mode 82 5 3 Changing the IP Address Settings 83 5 4 Changing the Default PasswordS 84 5 5 Extension Numbering nenne 85 5 6 Entering LICENS
4. Connects via DS port IP Office Release 6 0 Programmable Buttons w 3 Headset Socket x Handsfree Speaker f f Microphone Message Waiting Lamp F Display 2 x 16 backlit Supported Add Ons None Upgradeable Firmware ul Fixed Telephony Function Keys 4 A SPEAKER x DP HEADSET MUTE sd alla VOLUME UP x MM CONTACTS X EA MESSAGE amp F HOLD A C C TRANSFER Wr VOLUME DOWN x CALL LOG prop ERJ REDIAL CCC CONFERENCE MENU 1403 Telephone Black 700469927 IP Office Essential Edition PARTNER Version Installation Page 163 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 7 2 1408 This phone is supported with IP Office Release 6 and higher Connects via DS port IP Office Release 6 0 Programmable Buttons w 8 Headset Socket n Handsfree Speaker Microphone f Message Waiting Lamp n Display 3 x 24 backlit Supported Add Ons None Upgradeable Firmware Ti Fixed Function Keys A SPEAKER J 3 HEADSET 7 MUTE nd dm VOLUME UP ff CONTACTS J E MESSAGE F HOLD A C E TRANSFER WF VOLUME DOWN zE CALL LOG Z CH prop HJ REDIAL ECC CONFERENCE f ZA MENU 1408 Telephone Black 700469851 IP Office Essential Edition PARTNER Version Installation Page 164 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components Phones 8 7 3 1416 This phone is supported with IP Office Release 6 and higher Connects via DS port IP Office Release 6 0 Programmable Buttons 16 Headset Socke
5. Location ProgramFiles Avaya IP Office Ports IP Office Manager Manager manager exe TCP Port 50802 TCP Port 50804 TCP Port 50812 UDP Port 50798 IP Office Essential Edition PARTNER Version Installation Page 187 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 10 2 Monitor Monitor also known as System Monitor is a tool that can show all activity on the IP Office system in great detail As a consequence interpretation of Monitor traces requires a high level of data and telephony protocol knowledge However all IP Office installers and maintainers must understand how to run Monitor when necessary as Avaya may request copies of Monitor traces to resolve support issues For IP Office 4 0 and higher the System Status Application 189 has been added to provide more easily interpreted information than is provided by Monitor e Two versions of Monitor are included in the IP Office Admin applications suite one for IP Office 4 0 systems and one for pre 4 0 IP Office systems Care should be taken to ensure that the correct version is used when monitoring an IP Office system DVD IP Office Release 7 0 User Admin DVD Set 2 700500928 Disk 1 Languages English only License No license required PC Requirements Minimum PC Requirements RAMO izeme OOOO Pentium m soom e Vista support is only on Business Enterprise and Ultimate versions Operating System Support Server OS 2003 Server 20
6. Chapter 3 IP Office Administration Software IP Office Essential Edition PARTNER Version Installation Page 45 IP Office 7 0 15 601042 Issue 23f 20 April 2011 3 IP Office Administration Software In order to install an IP Office system you must be familiar with using the following IP Office applications They must be available on your installation PC ga Manager IP Office Manager is used to access all parts of the IP Office configuration Different levels of access can be defined to control which parts of the configuration Manager user can view and alter Manager is also used to upgrade the software files used by an IP Office system e System Status The IP Office System Status application SSA is a reporting tool that provides a wide range of information about the current status of an IP Office system Its can report the available resources and components within the system and details of calls in progress Details of the number of alarms are recorded and the time date of the most recent alarms When required for diagnostics escalation SSA is able to take a snap shot image of the IP Office system s status including a copy of its current configuration Use of SSA requires an IP Office service user name and password that has been configured for System Status access in the IP Office s security settings me eh Monitor IP Office Monitor also known as System Monitor is a tool that can show all activity on the
7. For control units with memory cards the memory cards can be shutdown and restarted 129 separately from the system WARNINGS e A shutdown must always be used to switch off the system Simply removing the power cord or switching off the power input may cause errors e This is not a polite shutdown any users calls and services in operation will be stopped Once shutdown the system cannot be used to make or receive any calls until restarted e The shutdown process takes up to a minute to complete When shutdown the CPU LED and the IP500 base card LEDs 1 and 9 if trunk daughter card fitted will flash red rapidly The memory card LEDs are extinguished Do not remove power from the system or remove any of the memory cards until the system is in the this state e To restart a system when shutdown indefinitely or to restart a system before the timed restart switch power to the system off and on again System Shutdown Using IP Office Manager 1 Using IP Office Manager select File Advanced System Shutdown 2 Using the Select IP Office menu the System Shutdown Mode menu is displayed System Shutdown Mode 4 Indefinite hh mmi Timed Ioo 10 cancel 3 Select the type of shutdown required If Indefinite is used the system can only be restarted by having its power switched off and then on again If a Timed shutdown is selected the IP Office will reboot after the set time has elapsed System Shutdown Using th
8. IP Office Essential Edition PARTNER Version Installation Page 112 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Chapter 7 SD Card Management IP Office Essential Edition PARTNER Version Installation Page 113 IP Office 7 0 15 601042 Issue 23f 20 April 2011 7 SD Card Management The IP500v2 control unit has two SD card slots labeled System SD and Optional SD respectively These are used as follows e System SD Card An Avaya System SD card must be present in this slot at all times This card holds copies of the IP Office firmware and configuration and is used as the IP500v2 control units non volatile memory e Each Avaya System SD card has a unique Feature Key serial number which is used for generating and validating licenses entered into the IP Office configuration e The card stores the prompts for embedded voicemail operation and acts as the message store for embedded voicemail messages e Prior to any planned shutdown or restart of the IP Office system the current configuration running in the IP Office system s RAM memory is copied to the primary folder on the System SD card and to the systems non volatile memory e Following a restart the software in the primary folder is loaded by the IP500v2 control unit If the required software is not present or valid a sequence of fallback options is used see Booting from the SD Cards 117 for full details e Following a restart if present the configuration file in th
9. e The wall surface must be vertical flat and vibration free Attachment to temporary walls is not supported e Only the screws provided with the mounting kit should used to attach the brackets to the control unit The following wall mounting kits exist e IP500 Wall Mounting Kit V2 SAP Code 700500923 This kit can be used for wall mounting an 1P500 or IP500 v2 control unit and IP500 external expansion modules This kit incorporates cable routing at the front and rear of the unit For control units it allows orientation of the control unit base card slots to the left or to the right e IP500 Wall Mounting Kit SAP Code 700430150 This old design of wall mounting kit can be used for wall mounting an IP500 or IP500v2 control units only It does not provide any cable routing and requires the control unit to be mounted with the base card slots to the right only IP Office Essential Edition PARTNER Version Installation Page 160 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components Mounting Kits e IP500 Rack Mounting Kit SAP 700429202 This kit contains all the components required for the rack mounting of a single IP500v2 control unit 1P500 control unit or IP500 external expansion module This includes screws for fixing of the brackets to the module bolts for securing the module in the rack and cable tidy brackets IP400 Rack Mounting Kit SAP 700210800 This kit contains all the components required for the rack
10. AVAYA IP Office 7 0 IP Office Essential Edition PARTNER Version Installation 15 601042 Issue 23f 20 April 2011 2011 AVAYA All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links wi
11. Dimensions IP500 and IP500v2 Supported in all IP Office locales IP Office core software level 2 1 31 minimum Bin file nadcpV2 bin Power supply unit see below and Expansion Interconnect cable The module is supplied with a Earthed 3 Pin 60W external power supply module The PSU has an integral power cord for connection to the module s DC I P socket A locale specific 1EC60320 C13 power cord 20 for the external PSU is required but is not supplied with the module The module is designed as a free standing module that can be stacked on or under other IP Office modules The module can be rack mounted in a 19 rack system using the optional IP500 Rack Mounting Kit It can be wall mounted using the IP500 Wall Mounting Kit V2 Width 445mm 17 5 Depth 245mm 9 7 Height 71mm 2 8 Weight Unboxed 3 5Kg 7 8lbs Boxed 4 8Kg 10 8lbs Based on DS30 V2 IP Office Essential Edition PARTNER Version Installation Page 151 IP Office 7 0 15 601042 Issue 23f 20 April 2011 IPO 500 Digital Station Connections ya IF Office 500 04 Digital Station 3 0 21 22 23 24 eo 26 ST 26 23 30 IT 2 25 30 En WE a tats tals is DELIZIE te WE El wets a l En h h wets tals is 3 16 RN REN EXPANSION 16 244 DC 5 04 MAX DIGITAL STATION Y2 244 DC 1 5 4 PHONE WE o CE DC I P19 DC power input port Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the expansion
12. PARTNER Version Installation Page 5 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Overview 1 System Overview This documentation is intended to assist with the installation of the core components of an Avaya IP Office Essential Edition PARTNER Version mode telephone system It describes those components and factors that should be considered for an installation e The IP Office is a converged voice and data communications system It should therefore only be installed by persons with telephony experience e Installers must be trained on IP Office systems Through its Avaya University 35 AU Avaya provides a range of training courses including specific IP Office implementation and installation training It also provides certification schemes for installers to achieve various levels of IP Office accreditation e It is the installer s responsibility to ensure that all installation work is done in accordance with local and national regulations and requirements It is also their responsibility to accurately establish the customer s requirements before installation and to ensure that the installation meets those requirements e You should read and understand this documentation before installation You should also obtain and read the Avaya Technical Bulletins relevant to recent IP Office software and hardware releases to ensure that you are familiar with any changes to the IP Office equipment and software IP Office Essen
13. e The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors e If fitted with an IP500 Analog Trunk daughter card during power failure phone port 8 is connected to analog trunk port 12 e Maximum 4 per control unit IP500 PRI U Trunk Daughter Card 147 i This card allows the base card to support up to 2 PRI trunk connections The card is available in single and dual port variants The card can be configured for E1 PRI T1 robbed bit T1 PRI or E1R2 PRI trunks e Maximum 1 single port card per control unit e The IP Office system supports 8 unlicensed B channels on each IP500 PRI U port fitted Additional B channels up to the capacity of ports installed and PRI mode selected require IP500 Universal PRI Additional Channels 210 licenses added to the configuration These additional channels consume the licenses based on which additional channels are configured as in service from port 9 of slot 1 upwards D channels are not affected by licensing IP Office Essential Edition PARTNER Version Installation Page 16 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Overview Control Unit Cards IP Office Essential Edition PARTNER Version Installation Page 17 IP Office 7 0 15 601042 Issue 23f 20 April 2011 1 4 External Expansion Modules These modules can be used to add additional ports to an IP Office systems The
14. 4 0 310 1112 Daughter Card Ports 9 12 The LEDs for ports 9 to 12 of the IP500 base card are used as follows e Green on Card fitted e Green flashing Trunk in use e LED 9 is also used for daughter card status MER ER e Red On Error e Red Flash every 5 seconds Card e Red Slow Flash Initializing okay e Red Fast Flash System shutdown IPO 500 Trnk Anlg 4 Uni IP Office 500 Trunk Card Analog 4 Universal 700417405 IP Office Essential Edition PARTNER Version Installation Page 146 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components IP500 Trunk Daughter Cards 8 3 2 PRI Trunk Cards This card can be added to an IP500 base card to provide that card with support for PRI trunks The card is available in single port or dual port variants This card can be fitted to any IP500 base card e Ports Channels 1 or 2 PRI trunk ports 205 Each port supports the following PRI line types On dual port cards both ports will be the same line type The line type selection can be changed using IP Office Manager The options available depend on the IP Office operation mode and locale e El PRI 30B D channels per port e E1R2 PRI 30B channels per port e Tl robbed bit 24B channels per port or T1 PRI 23B D channels per port e The required mode can be selected within IP Office Manager by right clicking on the line icon and selecting Change Universal PRI Card Line Type and then selecting the
15. 43 IViolet Slate Slate Violet Page 206 15 601042 Issue 23f 20 April 2011 System Components Physical Ports 8 11 16 TCM Port RJ45 These ports are used for TCM extension ports in an IP500v2 system They are found on 1P500 TCM8 Digital Station Cards 1143 These are supported by IP500v2 systems running IP Office Release 7 0 and higher They are used for supported M Series and T Series digital stations They are also used for 4100 and 7400 Series phone support by connection to a Digital Mobility Solution 186 system Though the RJ 11 to RJ 11 cables supplied with some phones can be plugged directly into RJ45 ports including those on IP Office modules this is not recommend as the connection lock is not positive and may become disconnected Cable lengths up to 305 m 1000 ft using 0 5mm 24AWG wires do not require a power booster Lengths up to 790 m 2600 ft are supported if an auxiliary power supply booster is used Structured Cabling Line Cord This is an RJ45 to RJ11 cable suitable for connection from a structured cabling system RJ 45 port to a TCM phone It can also be used for two wire analog phone extensions l T u _ E cn Al ci m 4 Meters 3 2 Feet peente ML Not used Rds Not used Not used Signal 1 Signal 2 Not used au fh WN MM Not used ON OU PWN HP Not used e SAP Code T700047871 IP Office Essential Edition PARTNER Version Installa
16. 5 Not used Not used White Blue 5 5 6 Tx B Rx B Green White 6 2 7 Not used Not used White Brown 7 7 8 Not used Not used Brown White 8 8 e SAP Code e LAN Cable GREY 700213481 Standard straight LAN cable e LAN Crossover Cable Black 700213473 LAN crossover cable IP Office Essential Edition PARTNER Version Installation Page 202 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components Physical Ports 8 11 12 PF Port These ports are found on the rear of the IP400 Analog Trunk expansion module They are analog extension ports that can be used in conjunction with analog loop start trunks during power failure to the IP Office system Any phones connected to these ports should be clearly labeled as power fail extensions in accordance with the appropriate national and local regulatory requirements e U __ rRJ45 1 Not used 2 Pin 2 is internally connected to pin 5 via a ringer capacitor 3 Not used 4 Ring 5 Tip 6 Pin 6 is internally connected to pin 5 via a ringer capacitor 7 Not used 8 Not used e Minimum Wire Size AWG 26 e Maximum Cable Length e AWG26 500m 1640 e AWG24 AWG22 1000m 3280 IP Office Essential Edition PARTNER Version Installation Page 203 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 11 13 PHONE POT Port These ports are analog extension ports On older IP Office units these ports were labeled as POT ports rather than PHONE ports PHONE ports on Phon
17. 5 Signal 2 4 6 Not used 5 7 Not used 6 8 Not used e SAP Code T700047871 IP Office Essential Edition PARTNER Version Installation O Page 204 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 11 14 PRI Port These ports are used for connection to PRI trunk services including El T1 and E1 R2 PRI Trunk Cable This cable is used to connect from IP Office PRI trunk ports to the line providers network termination equipment If that equipment does not use RJ 45 sockets the cable may need to be stripped and rewired or an alternate cable used The appropriate signal pin outs and wire colours are detailed below IF Office PRIUBRI Port Fida Rds oO N OO WU BB WIN RF Rx A Rx B Tx A 1x B a Meterz 9 64 Feet White Orange Orange White White Green Blue White White Blue Green White White Brown Brown White e Supply PRI trunks cards are not supplied with these cables e SAP Code 700213440 e Standard Length 3m 9 10 Cable Color Red IP Office Essential Edition PARTNER Version Installation IP Office 7 0 System Components Physical Ports Network Termination Point Fida Network Termination I Page 205 15 601042 Issue 23f 20 April 2011 8 11 15 TCM Port RJ21 These ports are used for TCM extension ports in an IP500v2 system They are found on P500 Digital Station A 153 external expansion modules These are supported by IP500v2 systems running IP Offic
18. A typical response is Sector Erases Config followed by a series of OK responses 4 To erase the backup configuration stored in non volatile memory enter AT X2 A typical response if Sector 2 Erase NV Config followed by OK IP Office 403 only If running an IP Office 403 control unit also enter AT X4 5 Switch power to the control unit off and then back on Within the terminal program you should see various messages as the control unit performs various start up tasks 6 Close the terminal program session 7 Manager can now be used to alter and then upload an old configuration file or receive and edit the control unit s now defaulted configuration IP Office Essential Edition PARTNER Version Installation Page 110 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Additional Processes DTE Port Maintenance 6 10 4 Erasing the Operational Firmware When the firmware loaded by the control unit is erased the control unit will begin making BOOTP requests for a replacement firmware file Manager can act as a BOOTP server and respond to the control units request with the appropriate file from those installed with Manager Unlike other control units when the firmware loaded by an IP500v2 control unit is erased the IP500v2 control unit will first look for replacement firmware on its SD cards before falling back to using a BOOTP request to Manager The processes below should be performed from a PC with a fixed IP address directly connected
19. Card failure wrong type Orange steady Reset imminent CPU Alternate red green Starting up Red on No software Green on Okay Flashing Red Error Shutdown Base Card LEDs Base Card LEDs 1 to 8 Usage All Cards e LED1 is also used for base card status e Red On Error e Red Flash every 5 seconds Card okay e Red Slow Flash Initializing e Red Fast Flash System shutdown IP500 Analog Phone e No status LEDs are used for analog phone extensions IP500 Digital Station e Green On Phone detected IP500 Combination LEDs 1 to 6 e Green On Phone detected Trunk Daughter Card LEDs Trunk Daughter Card LEDs 9 to 12 Usage e LED 9 is also used for daughter card status e Red On Error e Red Flash every 5 seconds Card okay e Red Slow Flash Initializing e Red Fast Flash System shutdown Analog Trunk e Green on Card fitted e Green flashing Trunk in use PRI Trunk e Off No trunk present Green on Trunk present Green flashing Trunk in use Red Green Fast Flash port 9 or Green Fast Flash port 10 Alarm indication signal AIS from the trunk remote end Red with Green Blink port 9 or Green Blink port 10 Port in loopback mode set through IP Office System Monitor External Expansion Module LEDs e Green on Module okay e Red flashing Module starting up Loading firmware e Green flashing Module starting up Loading firmware 1P500 DS16A 30A module e Red on Error
20. IP Office Essential Edition PARTNER Version Installation Page 76 IP Office 7 0 15 601042 Issue 23f 20 April 2011 IP500v2 Installation Starting the System 4 12 Changing the System to Standard Mode Optional IP Office Essential Edition PARTNER Version is the default mode assumed by a new or default control unit fitted with an IP Office PARTNER SD card If this is not the mode required for the IP Office system IP Office Manager can be used to change the system to IP Office Standard Version The process below will change the mode of the system and default its configuration oe WARNING This process will require the IP Office system to reboot in order to complete the process Any current calls and services will be ended by the reboot Manual Changing to IP Office Standard Version Mode 1 Using IP Office Manager receive the configuration from the system 2 When requested enter the service user name and password The defaults are Administrator and password 3 The IP Office Manager application will automatically switch to its simplified view as the configuration from a system running in IP Office Essential Edition Quick Version 4 Select File Advanced Switch to Standard Mode Default 5 The configuration will be changed to a default one for a IP Office Standard Version system and IP Office Manager will switch to its advanced view mode 6 This is a suitable time to begin initial configuration 80 before sending the con
21. No license required PC Requirements Minimum PC Requirements Operating System Support Hard Disk Free Space 2003 Server Client OS Celeron XP Professional Sun Java Virtual Installed with SSA if not already e Vista support is only on Business enn DIS Sen Enterprise and Ultimate versions Web Browser e Internet Explorer 7 Mozilla Firefox 3 0 e Windows 7 support is only on erlernen Professional Enterprise and Ultimate versions IP Office Essential Edition PARTNER Version Installation Page 189 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 10 4 TAPI IP Office TAPI is a client PC application that allows TAPI compliant applications to interact with the IP Office e lst Party TAPI In this unlicensed mode the TAPI software supports control of an individual user s associated extension allowing a TAPI compliant application to answer requires a phone that supports handsfree answer and make calls DVD IP Office Release 7 0 User Admin DVD Set 2 700500928 Disk 1 License gt PC Requirements 1st Party TAPI Minimum PC Requirements Operating System Support Server OS Hard Disk Free Space 2003 Server Windows 7 PI CH e Vista support is only on Business Enterprise and Ultimate versions e Vindows 7 support is only on Professional Enterprise and Ultimate versions PC Requirements 3rd Party TAPI Minimum PC Requirements Operating System Support Hard Disk Free Sp
22. if a licence file called keys txt is found in the SD card folder which the IP Office uses when it boots the IP Office will merge the licenses in that file with its configuration The files should be a plain text file UTF8 containing either Mobile Worker NvWO iVY5KJpZMNeY89IB1sIjO QUCDm comma on each line Power User 9IU0W3yuPsbx GS2XcMal6 J9H8cSeZ9 System Advanced JAWZaw YtK37vcnXkqM4mDYDIdSMd9_ 1 uAuToY 9VvVV evozIgeegwLXL2sAs1Z5 NvWO iVYSKJpZMNeY89IB1sIj0 QUCDm 9ITJQW3 yuPsbxjGS2XcMalo J9H8cSeZ9 JAWZaw YtK37vcnXkqM4mDYDIdSMd9_ 1 e A license key on each line 1 Using a card reader copy the file into the system primary folder on the System SD memory card 4 4 5 Adding Music on Hold Files By default the IP Office will use internal music on hold by uploading a music file from the IP Office Manager PC For IP500v2 systems you can load a file onto the System SD card prior to installing it in the IP Office The file must be of the following format and must be called holdmusic wav Property File Type Bit Rate Audio sample size Channels Audio Sample Rate Audio Format Length Up to 90 seconds 1 Rename the music file holdmusic wav 2 Using a card reader copy the file into the system primary folder on the System SD memory card 3 1f the IP Office is or will be configured for additional hold music files up to 3 additional files copy those files to the same location The name of the additional f
23. to determine the wiring connections from an available plug Typically 3 common to both relays is the cable screen IP Office Essential Edition PARTNER Version Installation Page 105 IP Office 7 0 15 601042 Issue 23f 20 April 2011 6 8 Reset Button The IP500 and IP500v2 control units have a Reset button Pressing the button while the control unit is starting up will pause the start up until the button is released The effect of pressing the button during normal operation will depend on how long the button is pressed and is indicated by the CPU LED Press Duration CPU LED Summary seconds Off O to 5 None None 5 to 10 Orange Reboot When Free Reboot when free with new incoming outgoing call barring A reboot using the reset button is recorded in the Audit Trail 10 to 30 Flashing orange Erase Configuration Erase the configuration alarm log and audit trail Immediate Reboot Immediate reboot without waiting for active calls to end See Erasing the configuration 108 for full details 30 to 40 Red Erase All Erase configuration alarm log and core software See Erasing the Operational Software 11t for full details Over 40 Flashing green None None 6 9 AUX Button IP500v2 control units have an AUX button This button can be used as follows If pressed during a restart of the control unit the control unit skip booting 117 from the primary folder on the System SD card If pressed for more than 5 seconds when a system
24. 4 x 4 5mm fixtures and fittings are required suitable for the wall type In addition to the existing environmental requirements 38 for an IP Office system the following additional requirements apply when wall mounting a unit e The wall surface must be vertical flat and vibration free Attachment to temporary walls is not supported e Only the screws provided with the mounting kit should used to attach the brackets to the control unit e The brackets must be used as shown with the deeper tray like bracket used at the bottom of the wall mounted control unit TOP as 245mm Ni 500mm 19 7 to 645mm I i BOTTOM BOTTOM Fix to solid vertical surface using wall fixings suitable for the wall type AN Orientation must be as shown A minimum clearance of 500mm 19 7 is required on all sides IP Office Essential Edition PARTNER Version Installation Page 68 IP Office 7 0 15 601042 Issue 23f 20 April 2011 IP500v2 Installation Wall Mounting 4 7 Rack Mounting The IP500 control unit and IP500 external expansion units can be rack mounted if required into 19 inch rack systems This requires an IP500 Rack Mounting Kit SAP 700429202 for each unit The kit includes e Arack mounting bracket and screws for attachment of the bracket to the unit e Nuts and bolts for rack attachment e Brackets and cable ties for cable tidying As indicated in the diagram following the rack mounting bracket can
25. 62 Adding External Expansion Modules 71 gt 3 Restart the IP Office system 4 Use Manager to configure the new trunks or extensions users Permanent Removal If permanently removing the component the configuration will need to be edited to remove redundant trunk or extension user entries 1 Switch off the IP Office system 91 2 Remove the card or external expansion module 3 Restart the IP Office system 4 Use Manager to delete the trunks or extensions users in the configuration that relate to the component removed 5 In the Control Unit section of the configuration delete the entry for the component that is no longer present in the system Replacement of a Different Type If replacing a component with one of a different type the process should be divided into two stages First remove the existing component using the Permanent Removal process above and adjust the configuration and reboot Then install the new component using the Adding a New Component process above IP Office Essential Edition PARTNER Version Installation Page 96 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Additional Processes Changing Components 6 5 Upgrading the IP Office Software The installed IP Office Manager includes IP Office software files for control units external expansion modules and phones appropriate to the IP Office software level e New IP500v2 Systems For the first 90 days a new IP500v2 control unit will run any
26. 64 and 128 milliseconds LEDs e Green on Card fitted e Green flashing Trunk in use e LED 9 is also used for daughter card status e Red On Error e Red Flash every 5 seconds Card okay e Red Slow Flash Initializing e Red Fast Flash System shutdown IPO IP500v2 COMBI NATION IPO IP500v2 COMBINATION CARD ATM 700476013 CARD ATM IP Office Essential Edition PARTNER Version Installation Page 140 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 2 3 Digital Station This card is used to add digital System Components IP500 Base Cards station DS extension ports to an IP500 and IP500v2 control unit It provides 8 RJ45 DS extension ports for use with Avaya digital phones A further 4 RJ 45 ports are provided for trunk connections when an IP500 trunk card is fitted to this card Port Type Ports Digit Station Optional Trunk Card Ports e Supports Provides 8 DS 19 ports for digital stations 30 except 4100 4400 7400 M and T Series e IP500 Control Unit e IP500v2 Control Unit e Maximum per Control Unit 3 per control unit e 1P500 Trunk Card Support 1 Features Provides DS 198 ports for digital stations 30 except 4100 4400 7400 M and T Series LEDs e Green On Phone detected e LED is also used for base card status e Red On Error e Red Flash every 5 seconds Card okay e Red Slow Flash Initializing e Red Fast Flash System shutdown The card can
27. 9400 Series 9404 167 9408 167 e 9500 Series 9504168 9508 168 Digital Station TCM Port These digital stations connect to the IP500v2 IP Office system via TCM 207 ports The following are supported in IP Office Essential Edition PARTNER Version mode e 4100 Series 4135 4136 4145 4145EX 4146 4146EX Connection to IP Office TCM ports via a Digital Mobility Solution 186 system e 7400 Series 7420 7430 7434 7439 7440 7444 7449 Connection to IP Office TCM ports via a Digital Mobility Solution 186 system e ACU Audio Conferencing Unit 169 e M Series MT7100 173 MT7100N 1173 MT7208 174 MT7208N 1174 M7310175 M7310N 175 M7324 176 M7324N 176 e T Series T7000 177 T7100 177 T7208 178 T7316 179 T7316E 180 T7406 18 T7406E 18t Analog Telephones Analog phones and devices connect to PHONE 204 ports with the IP Office system However due to the variety of analog phones and device available no guarantee of operation is given It is the responsibility of the IP Office installer and maintainer to test and verify the operation of proposed analog equipment e 6200 Series 6211 6219 6221 North America e Interquartz Gemini 9330 AV 9335 AV 9281 AV Europe Middle East Africa Asia Pacific IP Office Essential Edition PARTNER Version Installation Page 162 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components Phones 8 7 1 1403 This phone is supported with IP Office Release 6 0 and higher
28. Avaya Community http www aucommunity com This is the official discussion forum for Avaya product users However it does not include any separate area for discussion of IP Office issues e Other Non Avaya Web Sites A number of third party web forums exist that discuss IP Office These can act as useful source of information about how the IP Office is used Some of these forums require you to be a member and to register These are not official Avaya forums and their content is not monitored or sanctioned by Avaya e Tek Tips http www tek tips com e IP Office Info http www ipofficeinfo com e Yahoo Groups http groups yahoo com group ipoffice e PBX Tech http www pbxtech info forumdisplay php f 8 IP Office Essential Edition PARTNER Version Installation Page 35 IP Office 7 0 15 601042 Issue 23f 20 April 2011 1 14 Emergency and Power Failure Ports IP Office systems can provide 2 types of analog extension power failure ports These are Type Description Switching Power Failure Ports Emergency Only Power Failure Ports During normal IP Office operation these ports can be used for normal analog phone connection During power failure the port is directly connected to an analog trunk port During normal IP Office operation these ports cannot be used During power failure the port is directly connected to an analog trunk port Provided By e 1P500 Analog Phone 8 Card When an IP500 Analog Phone 8 base ca
29. Cards Most IP500 base cards 14 can be fitted with an IP500 trunk daughter cards to support the connection of trunks to the base card Each daughter card is supplied with the stand off pillars required for installation and a label to identify the daughter cards presence on the front of the base card after installation e P500 Combination cards are pre fitted with a trunk daughter card which cannot be removed or changed for another type of trunk daughter card IP500 Analog Trunk Daughter Card 146 a This card allows the base card to support 4 analog loop start trunks e The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors e If fitted with an IP500 Analog Trunk daughter card during power failure phone port 8 is connected to analog trunk port 12 e Maximum 4 per control unit IP500 PRI U Trunk Daughter Card 147 This card allows the base card to support up to 2 PRI trunk connections The card is available in single and dual port variants The card can be configured for El PRI T1 robbed bit T1 PRI or EIR2 PRI trunks e Maximum 1 single port card per control unit e The IP Office system supports 8 unlicensed B channels on each IP500 PRI U port fitted Additional B channels up to the capacity of ports installed and PRI mode selected require I1P500 Universal PRI Additional Channels 210 licenses added to the con
30. Council on Terminal Attachments ACTA On the rear of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXX If requested this number must be provided to the telephone company The REN is used to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company For products approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXX The digits represented by are the REN without a decimal point for example 03 is a REN of 0 3 For earlier products the REN is separately shown on the label Means of Connection Connection of this equipment to the telephone network is shown in the following table USOC Jack IPO500 PRI 1U 04DU9 BN IPO500 PRI2U 04DU9 DN IP400 PRI T1 04DU9 IKN 04DU9 ISN IPO500 ATM4U OL13A OL13B IP400 ATM4U OL13C 02AC2 02LA2 02LB2 02LC2 02LR2 02L52 IPO500 ATM16 OL13A OL13B OL13C 02AC2 02GS2 02LA2 02LB2 02LC2 02LR2 02LF2 02GS2 02LS2 If this equipment causes harm to the telephone network the telephone company will notify you in advance that tempor
31. E 2 2 pepo 3 Ti 4 ee lecce Ring 4 Brown White Ring 4 Brown White 5 so peee 6 eo pepee o Ring 6 Blue Red Ring 6 Blue Red 7 8 eo Teo _ Ring 8 Green Red Ring 8 Green Red 9 de i Ring 9 Brown Red Ring 9 10 m Ring 10 Slate Red Ring 11 m Ring 12 m Ring 13 m Ring 14 m Ring 15 Tip 40 Black Slate Not Used 40 Black Slate 16 Tip Not Used 08 staterviolet 08 staterviolet IP Office Essential Edition PARTNER Version Installation IP Office 7 0 Page 155 15 601042 Issue 23f 20 April 2011 8 4 4 Phone IP500 Phone modules can be used to add additional PHONE ports to an IP Office system The module is available in 16 and 30 port variants referred to as the IP500 Phone 16 and IP500 Phone 30 respectively Supported on IP500 and IP500v2 Locales Supported in all IP Office locales Software Level IP Office core software level 2 1 36 minimum Bin file dvpots bin I ncluded Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a Earthed 3 Pin 60W external power supply unit The PSU has an integral power cord for connection to the module s DC I P socket A locale specific 1EC60320 C13 power cord 20 for the external PSU is required but is not supplied with the module Mounting The module is designed as a free standing module that can be stacked on or under other IP Office modules The module can be rack mounted in a
32. Essential Edition PARTNER Version Installation Page 108 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Additional Processes DTE Port Maintenance Erasing the Configuration and Security Settings via the Boot Loader This process defaults the IP Office security settings and its configurations settings 2 Ensure that you have a backup copy of the IP Office s configuration before performing this action If a copy of the configuration cannot be downloaded using Manager check the Manager application directory for previously downloaded configurations f Use Manager to download an up to date copy of the configuration If that is not possible check in the Manager application folder for a previous copy of the configuration g Using IP Office Manager select File Open Configuration h Using the Select IP Office Menu locate and select the IP Office system Click OK i Enter the name and password for a service user account on that IP Office Click OK Manager will receive and display the configuration from the IP Office e If not already done this action creates a BOOTP entry in Manager for the IP Office system e This action also confirms communication between the Manager PC and the IP Office prior to any following process j Select File Save Configuration As and save a copy of the configuration file onto the PC 2 Attach the serial cable between the PC and the DTE port on the IP Office control unit a Start the terminal progr
33. Extension Numbering 85 Change the numbering mode used by the system between 2 digit and 3 digit Renumber the user extensions if required e Change the Default Passwords 84 The default passwords used for configuration access to the IP Office system should be changed e Change the IP Address DHCP Settings 83 If necessary the IP address and DHCP mode of the IP Office system can be changed e Entering Licenses 86 If not already done enter licenses for features that require them IP Office Essential Edition PARTNER Version Installation Page 80 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Initial Configuration 5 1 Setting the System Locale Setting the correct system locale 32 affects a wide range of settings including trunk settings The correct locale must be set for a system to operate correctly It will also set the default language used for phone displays and for voicemail prompts However language settings can be changed separately from the system locale if different language operation is required oe WARNING This process will require the IP Office system to reboot in order to complete the process Any current calls and services will be ended by the reboot e This process can be performed through phone based administration 52 from either of the first two systems in the system For details refer to the IP Office Essential Edition PARTNER Version Phone Based Administration manual Setting the System Locale e
34. File IP Office Manager can be used to create an IP Office configuration file 60 For 1P500v2 control units such a pre created IP Office configuration file can be placed on the System SD card That file will then be used when the IP Office system is started 1 Using IP Office create an offline configuration that matches the customer requirements and the equipment that will be installed in the IP Office IP Office Essential Edition PARTNER Version Installation Page 58 IP Office 7 0 15 601042 Issue 23f 20 April 2011 IP500v2 Installation SD Card Preparation 2 Rename the configuration file config cfg 3 Using a card reader copy the file into the system primary folder on the System SD memory card IP Office Essential Edition PARTNER Version Installation Page 59 IP Office 7 0 15 601042 Issue 23f 20 April 2011 4 4 3 Creating a Configuration File IP Office Manager can be used to create a new configuration without connecting to an IP Office system During the process you can specify the locale of the system what type of trunk cards it uses and what type of control unit and expansion modules to include This allows the creation of a configuration prior to installation of system The configuration file can be placed onto the System SD card 58 before it is installed into the system Otherwise the configuration can be uploaded to the system using Manager after initial installation of the system e The configuration created mu
35. IP Office system it is determined that a roll back to the previously backed up firmware and configuration is required Using the Aux button should restore system operation using the backup folder files while the installer then restores the contents of the primary folder to a previous release IP Office Essential Edition PARTNER Version Installation Page 118 IP Office 7 0 15 601042 Issue 23f 20 April 2011 SD Card Management Booting from the SD Cards 7 2 Creating an IP Office SD Card The processes below can be applied to Avaya IP Office SD cards They can also be applied to non Avaya SD cards for use in a system s Optional SD card slot The card must be the following format For the System SD slot only Avaya SD cards with a Feature Key should be used e SDHC 4GB minimum Class 2 Single partition FAT32 format e h WARNING Avaya supplied SD cards should not be formatted using any other method than the format commands within IP Office Manager and IP Office System Status Application Formatting the cards using any other method will remove the feature key used for IP Office licensing from the card Creating a Card on a Local PC These processes can be run on an SD card inserted in a card reader on the IP Office Manager PC That card can then be used in the System SD card slot of a new system or in the Optional SD card slot of an existing system to upgrade that system 100 Formatting an SD Card Avaya SD cards should only be forma
36. IP Office system in great detail As a consequence interpretation of Monitor traces requires a high level of data and telephony protocol knowledge However all IP Office installers and maintainers must understand how to run Monitor when necessary as Avaya may request copies of Monitor traces to resolve support issues e Phone Based Administration For systems running in IP Office Essential Edition PARTNER Version mode many features can be administered using phone based administration from either of the first two extensions in the system IP Office Essential Edition PARTNER Version Installation Page 46 IP Office 7 0 15 601042 Issue 23f 20 April 2011 IP Office Administration Software 3 1 Installing the Admin Applications The IP Office Administration suite consists of a number of applications for IP Office installers and maintainers e O System Monitor Install e O Manager Install f e O System Status Application Install e O Call Status Optional This software is not supported with IP Office Release 7 0 systems It is provided only for the maintenance of older systems Requirements e DIP Office Release 7 0 User Admin DVD Set 2 700500928 Alternatively the IP Office Administrator Applications suite can be downloaded from Avaya s support website http support avaya com e D Windows PC Requirements This should meet the requirements of the administrator applications being installed The specification
37. IP500 Wall Mounting Kit SAP Code 700430150 This old design of wall mounting kit can be used for wall mounting an IP500 or IP500v2 control units only It does not provide any cable routing and requires the control unit to be mounted with the base card slots to the right only IP Office Essential Edition PARTNER Version Installation Page 41 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Wall Mounting Kit V2 a Clearance Cover Closed SOmmi 5 Cover Open 160mm 5 3 S00mm13 8 2 x ammi 129 fi 1 ee ee Wall Bracket 445 rim 5 lo ea eddie ue Control Unit 365mm 4 4 External Expansion Module 245mm 7 00mm gE vertical Clearance Wall Mounting Kit V1 TOP 64 5mm f i 500mm Eu I BOTTOM IP Office Essential Edition PARTNER Version Installation Page 42 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Installation Requirements Space Requirements 2 2 4 Rack Space Requirements AII IP Office control units and external expansion modules can be rack mounted into standard 19 rack systems Each unit requires a 2U slot space within the rack Rack mounting requires an 1P400 or 1P500 rack mounting kit for each control unit and external expansion module Where IP Office systems are being rack mounted the effect of conditions within the rack cabi
38. IPO 500 TRNK PRI 1 UNI IP Office 500 Trunk Card Primary Rate 1 Universal 700417439 IPO 500 TRNK PRI 2 UNI IP Office 500 Trunk Card Primary Rate 2 Universal 700417462 IP Office Essential Edition IP Office 7 0 PARTNER Version Installation Page 147 15 601042 Issue 23f 20 April 2011 8 4 IP500 Expansion Modules The following IP500 external expansion modules are supported by IP Office Release 7 0 Each module uses an external power supply unit 20 supplied with the module A locale specific power cord 21 for the PSU must be ordered separately If being rack mounted these units use the 1P500 rack mounting kit They can be wall mounted using the new wall mounting kit V2 e Systems running in IP Office Essential Edition PARTNER Version mode support up to 8 external expansion modules so long as the system extensions limit is not exceeded e IP500 Digital Station Module 15 Provides depending on variant an additional 16 or 30 DS 198 ports for supported Avaya DS digital phones 30 e IP500 Digital Station A Module 153 Provides depending on variant an additional 16 or 30 TCM 207 ports for supported Avaya TCM digital phones 30 Supported by IP500v2 only e 1P500 Phone Module 156 Provides depending on variant an additional 16 or 30 PHONE 204 ports for analog phones IP Office Essential Edition PARTNER Version Installation Page 148 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components IP500 Expansion
39. LEDs LED use depends daughter card type fitted e LED 9 is also used for daughter card status e Red On Error e Red Flash every 5 seconds Card okay e Red Slow Flash Initializing e Red Fast Flash System shutdown Analog e Green on Card fitted Card e Green flashing Trunk in use PRI Card Off No trunk present Green on Trunk present Green flashing Trunk in use Red Green Fast Flash port 9 or Green Fast Flash port 10 Alarm indication signal AIS from the trunk remote end Red with Green Blink port 9 or Green Blink port 10 Port in loopback mode set through IP Office System Monitor IPO IP500v2 EXTN CARD ETR6 IPO IP500v2 EXTN CARD ETR6 700476039 IP Office Essential Edition PARTNER Version Installation Page 142 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components IP500 Base Cards 8 2 5 TCM8 Digital Station This card is used to add TCM R 45 207 extension ports to an IP500v2 control unit It provides 8 RJ45 extension ports for supported M Series and T Series digital stations It can also be used for 4100 and 7400 Series phone support by connection to a Digital Mobility Solution 186 system A further 4 RJ45 ports are provided for trunk connections when an IP500 trunk card is fitted to this card e Supports Provides 8 TCM 207 ports for supported 4100 4400 7400 M and T Series digital stations e IP500 Control Unit X e IP500v2 Control Unit e Maximum per Control
40. SD Cards This type of feature key is used with IP500v2 control units and is a mandatory item The control unit must be fitted with one of these feature keys even if no licenses are being used The serial number for licenses issued for use with this type of feature key is printed on the card label and prefixed by FK This type of feature key is also a memory card used for other system functions and to provide embedded voicemail if required e By default the card can be used for 2 ports of embedded voicemail Additional ports up to a maximum of 6 can be enabled by the addition of licenses 209 The voicemail mailbox message and prompt capacity supports 2 simultaneous connections and 15 hours of storage This can be expanded up to 6 channels by the addition of licenses each of which enables an additional two channels and an additional 5 hours of storage e h WARNING These cards should only be formatted using IP Office Manager or IP Office System Status Application The cards should only be removed from a system after either a card shut down 129 or a system shut down 131 Feature Key Dongle SAP Code IPO IP500 V2 SYS SD CARD A LAW 700500924 IPO IP500 V2 SYS SD CARD MU LAW 700500925 IPO IP500 V2 SYS SD CARD PARTNER 700500926 IPO IP500 V2 SYS SD CARD NORSTAR 700500927 e IP Office U Law A system fitted with this type of card will default to U Law telephony For pre IP Office Release 7 0 software the system will default to IP Office standar
41. Security Settings Procedure Defaulting Security Settings This process defaults the IP Office s security settings but does not alter its configuration settings 1 Attach the serial cable between the PC and the DTE port on the IP Office control unit 2 Start the terminal program on your PC Ensure that it has been setup as listed in DTE Port Settings 107 Within a HyperTerminal session the current settings are summarized across the base of the screen 3 Enter AT note upper case The control unit should respond OK 4 Enter AT SECURI TYRESETALL 5 You will be prompted to confirm the control unit s MAC address before continuing Enter the address 6 The control unit will respond OK when the action has been completed 7 Close the terminal program session 8 Manager can now be used to receive and edit the control unit s now defaulted security settings Defaulting the Configuration and Security Settings via the Boot Loader This process defaults the IP Office security settings and its configurations settings 1 Ensure that you have a backup copy of the IP Office s configuration before performing this action If a copy of the configuration cannot be downloaded using Manager check the Manager application directory for previously downloaded configurations a Use Manager to download an up to date copy of the configuration If that is not possible check in the Manager application folder for a previous copy of the configuration b Using
42. T7208 Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an 1P500v2 They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A DS30A external expansion module v dA AG ur icc AT A m IP Office Essential Edition PARTNER Version Installation Page 178 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components Phones 8 7 25 T7316 Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an 1P500v2 They can be connected to digital station ports provided by an 1P500 TCM8 base card or on a DS16A DS30A external expansion module ELE aaa IP Office Essential Edition PARTNER Version Installation Page 179 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 7 26 T7316E Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an 1P500v2 They can be connected to digital station ports provided by an 1P500 TCM8 base card or on a DS16A DS30A external expansion module e Additional buttons can be supported on a T7316E phone through the addition of T7316E KEM 185 button modules EE EE Cpm ED EE Ecm IP Office Essential Edition PARTNER Version Installation IP Office 7 0 Page 180 15 601042 Issue 23f 20 April 2011 System Components Phones 8 7 27 T7406 T7406e Avaya M and T Series phones are supported by IP Office Release 7 0 and hig
43. They can also be used for connection of RS232 serial terminal adaptor equipment to the IP Office control unit The cable required depends on the IP Office control unit This cable is a Straight through DB9 female to DB9 male serial cable Cn Gian IVA i g D Type Flug D Type Socket IF Office DITE Fort 2 Meter216 57 Feet IP Office 9 Way RS232 PC Terminal DTE Port Adaptor 3 Receive data 3 2 Transmit Data 2 7 RTS Request To Send 7 8 CTS Clear To Send 8 6 DSR Data Set Ready 6 5 Ground 5 1 DCD Data Carrier Detect 1 4 DTR Data Terminal Ready 4 9 RI Ring Indicator 9 IP Office Essential Edition PARTNER Version Installation Pagel IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 11 8 ETR Port ETR Enhanced Tip and Ring ports are provided by the ETR6 base card They can be used for the connection of DTMF analog phone devices and Avaya ETR phones IP Office Essential Edition PARTNER Version Installation Page 200 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components Physical Ports 8 11 9 EXPANSION Port This type of port is found on the rear of IP Office control units and external expansion modules It is used for connecting the external expansion modules to there parent IP Office control unit The connection between these ports should only be done using an Avaya Expansion Interconnect Cable No other cable type should be used e Each external expa
44. This option can also be done through phone based administration 52 gt 1 Start Manager 50 and receive the configuration from the IP Office system 2 On the Manager home page select Change System Settings or from the Admin Tasks list select System 3 Use the Country drop down list to select the required locale e Canada e Mexico e United States 4 Use the Language drop down list to select the default language for the system 5 Click Apply 6 Click on the la save icon and save the updated configuration back to the IP Office system IP Office Essential Edition PARTNER Version Installation Page 81 IP Office 7 0 15 601042 Issue 23f 20 April 2011 5 2 Select Key System or PBX System Mode IP Office Essential Edition PARTNER Version mode systems can operate in one of two ways as a key system or as a PBX system A IP Office Essential Edition PARTNER Version system defaults to key system operation e This process can be performed through phone based administration 52 from either of the first two systems in the system For details refer to the IP Office Essential Edition PARTNER Version Phone Based Administration manual Key Mode vs PBX Mode Quick Summary PBX Mode The first 2 programmable buttons are used as intercom buttons Internal calls are made and answered using the intercom buttons External calls are made and answered using line appearance buttons The line used for outgoing external calls is
45. Version Installation Page 216 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Safety Statements Lightning Protection Hazard Symbols 9 3 Trunk Interface Modules To ensure the validation of the approvals only the following types of trunk interface cards must be fitted in the following IP Office control units Notes USA Canada IP500v2 gt gt M ll vl IP500 gt gt FA E ll nl Rest of World Single Dual Single Dual Fi rl rl FA EA IP500v2 nl IP500 wf wf i x A ui e E1R2 trunks are only supported in CALA and Korea IP Office Essential Edition PARTNER Version Installation IP Office 7 0 Page 217 15 601042 Issue 23f 20 April 2011 9 4 Further Information and Product Updates Further information including Product and Reference Manual updates can be obtained from Avaya Dealers and Distributors or from Avaya s web site http www avaya com This guide is also available from the Avaya s support web site http support avaya com Support Telephone Numbers For initial help and support contact your distributor supplier The following contact points are for Avaya authorized partners e In the USA only Avaya provides a toll tree Customer Helpline 24 hours a day e Name Avaya Technical Support Organization TSO e Customer Helpline 1 800 628 2888 e Address 8744 Lucent Blvd Highlands Ranch Colorado 80129 USA e URL http support avaya com If you need assistance when instal
46. a free standing stack or into a 19 rack system Rack installation requires a rack mounting kit 27 gt for each control unit and expansion module e Cable Clearance Clearance must be provided at the front and rear of all modules for cable access and feature key dongle connection e On IP400 systems allow a minimum clearance of 75mm 3 inches e On IP500 and IP500v2 systems allow a minimum clearance of 90mm 3 5 inches e Additional Clearance Care should be taken to ensure that the positioning of the modules does not interrupt air flow and other factors that may affect environmental requirements 38 This is especially important on IP500 and IP500v2 control units which have ventilation slots at the side e Cable Access Power cords must not be attached to the building surface or run through walls ceilings floors and similar openings Installation measures must be taken to prevent physical damage to the power supply cord including proper routing of the power supply cord and provision of a socket outlet near the fixed equipment or positioning of the equipment near a socket outlet IP Office Essential Edition PARTNER Version Installation Page 39 IP Office 7 0 15 601042 Issue 23f 20 April 2011 2 2 1 IP500 and IP500v2 Control Units The ventilation slots on the rear and sides should not be covered or blocked d4Smm 17 5 Clearance S0mm 3 5 Unit 365mm 14 4 Total with clearance S4Smm 21 5 220mm 8 7 Cle
47. and display the configuration from the IP Office e If not already done this action creates a BOOTP entry in Manager for the IP Office system e This action also confirms communication between the Manager PC and the IP Office prior to any following process e Select File Save Configuration As and save a copy of the configuration file onto the PC 2 Attach the serial cable between the PC and the DTE port on the IP Office control unit a Start the terminal program on your PC Ensure that it has been setup as listed in DTE Port Settings 107 Within a HyperTerminal session the current settings are summarized across the base of the screen b Enter AT note upper case The control unit should respond OK c Enter AT DEBUG The control unit should response with the time and date and then Hello gt to show it is ready to accept commands 3 To erase the current configuration in RAM memory enter eraseconfig The Hello gt command prompt reappears when the action is completed 4 To erase the backup configuration stored in non volatile Flash memory enter erasenvconfig The Hello gt command prompt reappears when the action is completed 5 To reboot the IP Office enter reboot The IP Office will reboot and restart with a defaulted configuration 6 Close the terminal program session 7 Manager can now be used to alter and then upload an old configuration file or receive and edit the control unit s now defaulted configuration IP Office
48. and services in operation will be stopped Once shutdown the system cannot be used to make or receive any calls until restarted e The shutdown process takes up to a minute to complete When shutdown the CPU LED and the IP500 base card LEDs 1 and 9 if trunk daughter card fitted will flash red rapidly The memory card LEDs are extinguished Do not remove power from the system or remove any of the memory cards until the system is in the this state e To restart a system when shutdown indefinitely or to restart a system before the timed restart switch power to the system off and on again System Shutdown Using IP Office Manager 1 Using IP Office Manager select File Advanced System Shutdown 2 Using the Select IP Office menu the System Shutdown Mode menu is displayed System Shutdown Mode Indefinite AA Timed Joo 10 cancel 3 Select the type of shutdown required If Indefinite is used the system can only be restarted by having its power switched off and then on again If a Timed shutdown is selected the IP Office will reboot after the set time has elapsed System Shutdown Using the System Status Application 1 Start System Status 51 and access the IP Office s status output 2 In the navigation panel select System 3 At the bottom of the screen select Shutdown System 4 Select the time duration for the shutdown or indefinite System Shutdown Using the 1P500v2 AUX Button When the AUX button is pressed
49. and verify the operation of proposed analog equipment e 6200 Series 6211 6219 6221 North America e Interquartz Gemini 9330 AV 9335 AV 9281 AV Europe Middle East Africa Asia Pacific IP Office Essential Edition PARTNER Version Installation Page 30 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Overview IP Office Phones 1 9 SIP Trunks The IP Office Essential Edition PARTNER Version mode can support SIP trunks through its LAN connection These are configured using IP Office Manager they cannot be managed through phone based administration In order to support SIP trunks the system must include the following resources e SIP Trunk Licenses These licenses are used to configure the number of simultaneous SIP trunk calls supported up to a maximum of 20 A IP Office Essential Edition PARTNER Version mode system supports 3 channels without licenses e Voice Compression Channels These are required to convert between the audio compression methods used for IP telephony and those used for analog and digital trunks Each IP500 Combination card up to a maximum of 2 cards installed in the system provides 10 voice compression channels for the system One voice compression channel is used for each SIP call IP Office Essential Edition PARTNER Version Installation Page 31 IP Office 7 0 15 601042 Issue 23f 20 April 2011 1 10 Supported Country Locales When a new or defaulted system s configuration is first ope
50. base cards The slots are numbered 1 to 4 from left to right Normally they can be used in any order however if the capacity for a particular type of card is exceeded the card in the rightmost slot will be disabled Each base card includes an integral front panel with ports for cable connections Typically the first 8 ports on the left are for connection of extension devices The 4 ports on the left are used for connection of trunks if a trunk daughter card 16 is added to the base card IP500 Digital Station Base Card 147 an This card provides 8 DS digital station ports for the connection of te Avaya digital phones e The card can be fitted with an IP500 trunk daughter card 16 which uses the base card ports for trunk connection e Maximum 3 per control unit e Connections for 4100 7400 M Series and T Series phones use the IP500 TCM8 Digital Station card I P500 Analog Phone Base Card 139 The card is available in two variants supporting either 2 or 8 analog phone ports e The card can be fitted with an IP500 trunk daughter card 16 which uses the base card ports for trunk connection e Maximum 4 per control unit e The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors e If fitted with an IP500 Analog Trunk daughter card during power failure phone port 8 is connected to analog trunk port 12 IP500 TC
51. campus environment where the 1416 terminal is installed in a building separate from the building housing the Gateway This application cannot be used with exposed out of building wiring e For installations in which the 1416 is used without the 1151 PSU and DBM32 campus connections are acceptable the 1416 can be located in a separate building in these cases e This restriction applies to Australian installations only IP Office Essential Edition PARTNER Version Installation Page 183 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 8 2 KLM Module This type of button module can be used with the M7324 176 phones to provide additional programmable buttons For IP Office Essential Edition PARTNER Version only 1 module can be attached to each phone Each module requires its own power supply unit IP Office Essential Edition PARTNER Version Installation IP Office 7 0 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 Page 184 15 601042 Issue 23f 20 April 2011 8 8 3 T7316e KEM System Components Phone Add Ons This type of button module can be used with the T7316E 180 phones to provide 24 additional programmable buttons In IP Office Essential Edition PARTNER Version up to 4 modules can be added allow
52. control units LAN interface or use the drop down to select a previously used address e Local IP Address If the PC has more than one IP address assigned to its network card or multiple network cards the address to use can be selected if necessary e User Name Password Enter the same user name and password as used for IP Office Manager e Auto Reconnect If selected System Status will attempt to reconnect using the same settings if connection to the IP Office is lost 3 Enter the required details for the IP Office and click Logon IP Office Essential Edition PARTNER Version Installation Page 51 IP Office 7 0 15 601042 Issue 23f 20 April 2011 3 5 Starting Monitor IP Office Monitor also know as System Monitor is a tool that can show all activity on the IP Office system in great detail As a consequence interpretation of Monitor traces requires a high level of data and telephony protocol knowledge However all IP Office installers and maintainers must understand how to run Monitor when necessary as Avaya may request copies of Monitor traces to resolve support issues 4 Requirements e O IP Office Administration PC A Windows PC with the IP Office Administrator Application suite installed 475 e O LAN Cable 1 Select Start Programs IP Office Monitor 2 1f System Monitor has been run before it will attempt to connect with the system which it monitored previously If otherwise or you want to monitor a diffe
53. da IP Office Essential Edition PARTNER Version Installation Page 173 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 7 16 M7208 Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an 1P500v2 They can be connected to digital station ports provided by an 1P500 TCM8 base card or on a DS16A DS30A external expansion module 8 7 17 M7208N Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an 1P500v2 They can be connected to digital station ports provided by an 1P500 TCM8 base card or on a DS16A DS30A external expansion module IP Office Essential Edition PARTNER Version Installation Page 174 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components Phones 8 7 18 M7310 Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an 1P500v2 They can be connected to digital station ports provided by an 1P500 TCM8 base card or on a DS16A DS30A external expansion module 8 7 19 M7310N Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an 1P500v2 They can be connected to digital station ports provided by an 1P500 TCM8 base card or on a DS16A DS30A external expansion module IP Office Essential Edition PARTNER Version Installation Page 175 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 7 20 M7324 Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an 1P500v2
54. default to 192 168 42 1 e h Do not perform any of these processes unless absolutely necessary The IP Office s configuration settings can be default through Manager using the File Advanced Erase Configuration command e For IP Office Release 7 0 and higher IP500v2 systems using IP Office A Law or IP Office Mu Law System SD cards will default to IP Office Essential Edition Quick Version mode Loading the configuration will switch IP Office Manager to simplified view To change the system back to operating in IP Office Standard Version mode select the File Advanced Change Mode Erasing the Configuration via Debug This process erases the IP Office s configuration settings but does not alter its security settings It is easier to use than the boot loader method 1 Ensure that you have a backup copy of the IP Office s configuration before performing this action If a copy of the configuration cannot be downloaded using Manager check the Manager application directory for previously downloaded configurations a Use Manager to download an up to date copy of the configuration If that is not possible check in the Manager application folder for a previous copy of the configuration b Using IP Office Manager select File Open Configuration c Using the Select I P Office Menu locate and select the IP Office system Click OK d Enter the name and password for a service user account on that IP Office Click OK Manager will receive
55. e 121 Simple Message Protocol SMP IP Office Essential Edition PARTNER Version Installation IP Office 7 0 Page 193 15 601042 Issue 23f 20 April 2011 8 11 Physical Ports The following port types are found on IP Office systems ANALOG 1197 Used for the connection of external analog trunks AUDI O 197 Used for input of an external music on hold source DC I P 198 Power input from external power supply unit DS 19 Connection of Avaya digital station phones supported by IP Office RS232 DTE 107 Used for control unit maintenance under Avaya guidance On expansion modules not used EF 19 Emergency power failure ports found on the ETR6 base card ETR 200 Only supported on IP500v2 control unit running in IP Office Essential Edition PARTNER Version or IP Office Essential Edition Quick Version modes EXPANSION 201 Used for interconnection of external expansions modules and control units EXT O P 105 Used to control external relay systems The port provides two switchable on off and pulse controls rh Used for connection of functional or protective ground if required LAN 202 10 100Mbps Ethernet LAN ports PF 203 Analog power fails ports PHONE 204 POT 204 Analog phone extension ports On older units these ports are labeled as POT ports PRI 205 PRI trunk ports TCM 206 Connection for M Series and T Series phones supported by IP Office Also for Digital Mobility Solution system suppo
56. for more than 5 seconds the IP500v2 control unit will shutdown with the restart timer set to 10 minutes IP Office Essential Edition PARTNER Version Installation Page 91 IP Office 7 0 15 601042 Issue 23f 20 April 2011 6 2 Rebooting an IP Office System You can use IP Office Manager to reboot an IP Office system 1 Using IP Office Manager select File Advanced Reboot 2 Use the Select IP Office menu to locate and select the IP Office system Enter a valid user name and password 3 The type of reboot can then be selected Reboot 806 Reboot Immediate When Free O tined IST e Reboot Select when the reboot should occur e Immediate Send the configuration and then reboot the IP Office e When Free Send the configuration and reboot the IP Office when there are no calls in progress This mode can be combined with the Call Barring options e Timed The same as When Free but waits for a specific time after which it then wait for there to be no calls in progress The time is specified by the Reboot Time This mode can be combined with the Call Barring options e Reboot Time This setting is used when the reboot mode Timed is selected It sets the time for the IP Office reboot If the time is after midnight the IP Office s normal daily backup is canceled e Call Barring These settings can be used when the reboot mode When Free is selected They bar the sending or receiving of any new calls 4 Cl
57. is a requirement connection should be via a Master socket containing ringing capacitors e If fitted with an IP500 Analog Trunk daughter card during power failure phone port 8 is connected to analog trunk port 12 IP500 TCM8 Digital Station Card 143 ER This card provides 8 TCM digital station ports for the connection of Rn Avaya 4100 7400 M Series and T Series phones e The card can be fitted with an IP500 trunk daughter card 16 which uses the base card ports for trunk connection e Maximum 4 per control unit per IP500v2 control unit This card provides 6 digital station ports 1 6 2 analog extension ports 7 8 and 4 analog trunk ports 9 12 The card also includes 10 voice compression channels e This card has a pre installed 1P500 analog trunk daughter card 16 gt e Maximum 2 combination cards per IP500v2 control unit regardless of type e The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors e If fitted with an IP500 Analog Trunk daughter card during power failure phone port 8 is connected to analog trunk port 12 IP Office Essential Edition PARTNER Version Installation Page 14 IP Office 7 0 15 601042 Issue 23f 20 April 2011 IP500 ETR6 Base Card 142 System Overview Control Unit Cards This card is only supported in an IP500v2 control unit running in IP Office Essential Edition PARTNER Versi
58. issue against the FK serial number of the System SD card fitted in the system Each license is a unique 32 character string based on the feature being licensed and the serial number of the SD card plugged into the system control unit Entering licenses manually is liable to errors caused by miskeying the correct 32 character string Entering Licenses e This option can not be done through phone based administration 52 1 Start Manager 5 and receive the configuration from the IP Office system 2 From the Admin Tasks list select System and then License Management e If the Admin Tasks list is not visible select View and deselect Hide Admin Tasks 3 lt is recommended that you use the Import control to import licenses from a file Alternatively the license keys can be cut and pasted into the Key field 4 Click Apply 5 Click on the al save icon and save the updated configuration back to the IP Office system 6 Use Manager to receive the configuration again and check that the status of the license It should now be Valid IP Office Essential Edition PARTNER Version Installation Page 86 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Initial Configuration Entering Licenses IP Office Essential Edition PARTNER Version Installation Page 87 IP Office 7 0 15 601042 Issue 23f 20 April 2011 IP Office Essential Edition PARTNER Version Installation Page 88 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Chapter 6 Additional P
59. mounting of a single control unit or expansion module This includes screws for fixing of the brackets to the module and bolts for securing the module in the rack Barrier Box Rack Mounting Kit SAP 700293905 Barrier boxes must be used for out of building analog phone extensions 26 gt This bracket allows up to 8 IP Office barrier boxes to be rack mounted and simplifies the number of connections to the protective ground point in the rack This kit must be used when more than 3 barrier boxes are in use and supports a maximum of 16 barrier boxes for a single external expansion module IP Office Essential Edition PARTNER Version Installation Page 161 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 7 Phones IP Office Release 7 0 supports the following phones and phone add ons Availability may depend on location and may be subject to local restrictions Enhanced Tip and Ring ETR Port These phones are only supported on an ETRE card in a IP500v2 systems The following are supported in IP Office Essential Edition PARTNER Version mode e ETR Series ETR6 170 ETR6D 176 ETR18 17 ETR18D 171 ETR34D 172 ETR 34D phones limited to a maximum of 2 per card and 4 in total e PARTNER DECT 3910 166 3920 166 Digital Station DS Port These digital stations connect to the IP Office via DS 198 ports The following are supported in IP Office Essential Edition PARTNER Version mode e 1400 Series 1403 163 1408164 1416 165 e
60. must not be attached to the building surface or run through walls ceilings floors and similar openings Installation measures must be taken to prevent physical damage to the power supply cord including proper routing of the power supply cord and provision of a socket outlet near the fixed equipment or positioning of the equipment near a socket outlet For locales not detailed below an appropriate power cord must be obtained locally Power Cord Type Power Outlet Plug Type SAP Codes Earthed Power Cords 1EC60320 C13 CEE7 7 Schuko Europe and 700289762 got er South Africa Czech Republic 700289747 Ireland United Kingdom Control Units e IP500v2 e P500 I P400 External Expansion Modules e Digital Station V2 e Phone V2 North Central 700289770 No 42 and South IP500 External Expansion Modules America e Digital Station 16 30 e Phone 16 30 Unearthed Power Cord 1EC60320 C7 Europe and 700213382 South Africa IP400 External Expansion Modules Czech Republic 700213374 e Analog Ireland United e Digital Station V1 Kingdom e Phone VI IP500 External Expansion Modules e Analog Trunk 16 North Central 700213390 and South America Korea 700254519 Older units were supplied with a 40W unearthed PSU and required an 1EC60320 C7 power cord IP Office Essential Edition PARTNER Version Installation Page 21 IP Office 7 0 15 601042 Issue 23f 20 April 2011 1 5 3 Power Supply B
61. navigation panel select System 3 Select Memory Cards 4 Select either System Card or Optional Card 5 At the bottom of the screen select Shutdown e At the back of the control unit confirm that the appropriate memory card LED is off e The card can now be removed in order to perform the necessary maintenance actions IP Office Essential Edition PARTNER Version Installation Page 93 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Card Reinsertion Reinserting a Memory card into a system that is already switched on will automatically restart card operation However if the card has been shutdown but not removed it can be restarted using Manager without requiring a reboot Card Startup Using IP Office Manager 1 Using IP Office Manager select File Advanced Memory Card Commands Startup 2 Using the Select IP Office menu select the IP Office system containing the memory card 3 Click OK Card Startup Using the System Status Application 3 Start System Status 51 and access the IP Office s status output 4 lIn the navigation panel select System 3 Select Memory Cards 4 Select either System Card or Optional Card 5 At the bottom of the screen select Start Up IP Office Essential Edition PARTNER Version Installation Page 94 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Additional Processes Memory Card Removal 6 4 Changing Components Except for memory cards see Memory Card Removal 93 cards and external expa
62. new SAP codes e The SAP codes within this document are for RoHS compliant equipment unless otherwise stated IP Office Essential Edition PARTNER Version Installation Page 8 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Overview 1 1 IP Office Modes IP Office systems based on the IP500v2 control unit can run in a number of modes IP Office Standard Version IP Office Essential Edition Quick Version I P Office Essential Edition Norstar Version IP Office Essential Edition PARTNER Version Avaya Branch Gateway This is a special mode used for B5800 control units and is not covered by this documentation Refer to the separate Avaya Branch Gateway documentation IP500 control units only run in IP Office Standard Version mode The default mode used for IP500v2 systems is determined by the System SD card present when the system is first installed e IP Office U Law A system fitted with this type of card will default to U Law telephony For pre IP Office Release 7 0 software the system will default to IP Office standard mode For IP Office Release 7 0 the system will default to IP Office Essential Edition Quick Version mode Key System operation Intended for North American locales e IP Office A Law A system fitted with this type of card will default to A Law telephony For pre IP Office Release 7 0 software the system will default to IP Office standard mode For IP Office Release 7 0 the system will default to I
63. number of external expansion modules supported depends on the control unit type Each module uses an external power supply unit 20 supplied with the module A locale specific power cord 21 for the PSU must be ordered separately a IP500 System with External Expansion Module e Systems running in IP Office Essential Edition PARTNER Version mode support up to 8 external expansion modules so long as the system extensions limit is not exceeded e Each external expansion module is supplied with a blue 1 meter 3 3 expansion interconnect cable This cable must be used when connecting to expansion ports on the rear of a control unit IP500 External Expansion Modules Expansion modules include an external power supply unit PSU and a 1m blue interconnect cable They do not include a locale specific power cord for the external PSU or any phone extension cables Digital Station IPO 500 Digital Station 16 AII 700449499 IPO 500 Digital Station 30 AII 700426216 IPO 500 Digital Station 16A AII 700500699 I PO 500 Digital Station 30A AII 700500698 Analog Phone IPO 500 Phone 16 All 700449507 IPO 500 Phone 30 All 700426224 IPO 500 Analog Trunk 16 North America 700449473 IP Office Essential Edition PARTNER Version Installation Page 18 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Overview External Expansion Modules 1 4 1 IP500 External Expansion Modules The following IP500 external expansion modules are support
64. of the IP Office configuration Different levels of access can be defined to control which parts of the configuration the Manager user can view and alter Manager is also used to upgrade the software files used by an IP Office system e System Status Application 18 This application can be used to inspect the current status of IP Office lines and extensions and to view records of recent alarms and events It runs as a Java application e Monitor SysMon 188 Monitor is a tool that can show a trace of all activity on the IP Office system in detail As a consequence interpretation of Monitor traces requires a high level of data and telephony protocol knowledge Despite that however all IP Office installers and maintainers need to understand how to run Monitor when necessary as Avaya may request copies of Monitor traces to resolve support issues IP Office Essential Edition PARTNER Version Installation Page 33 IP Office 7 0 15 601042 Issue 23f 20 April 2011 User Applications For systems running in IP Office Essential Edition PARTNER Version mode the following is supported e TAPILink Lite 196 The Microsoft Telephony Application Program Interface TAPI allows TAPI compliant applications to interact with IP Office phones by installing an IP Office TAPI driver TAPILink Lite does not require any licenses entered into the IP Office system s configuration It allows TAPI compliant applications such as Outlook to make and answer calls The sp
65. only be used with that card e O Power cord for the power supply unit 21 e O Rack mounting kit 27 optional e O Wall mounting kit IP500 external expansion modules only optional e O Cable labeling tags IP Office Essential Edition PARTNER Version Installation Page 71 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Procedure 1 External expansion modules should not be attached to a control unit that has power 2 If the IP Office system is being installed in a rack attach the rack mounting kit 69 to the expansion module 3 Attach the external expansion module s power supply but do not switch power on 4 Connect the expansion interconnect cable from the module s EXPANSION port to the EXPANSION port on the control unit Make careful note of the port used and include this detail on the cable label and any other system records a0505 088905050 n o Duo EPERE i gl Teste Tee cha gaan otaeae poo Cadadad alu esta letale telata o ta lereleteletale Get letlchelat popapo ge IP Office Essential Edition PARTNER Version Installation Page 72 IP Office 7 0 15 601042 Issue 23f 20 April 2011 IP500v2 Installation Connecting External Expansion Modules 4 9 Grounding Use of ground connections reduces the likelihood of problems in most telephony and data systems This is especially important in buildings where multiple items of equipment are interconnected using long cable runs for example phone and data
66. own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Page 2 15 601042 Issue 23f 20 April 2011 Contents 1 System Overview 141 P Office Modes sanre ii 1 1 1 Hardware Support Summary 1 1 2 Feature Support SUMMAFYy 1 2 IP500v2 System Components 1 3 C0N1r0 Unit CArdsa u n ss 1 3 1 IP500 Base CardS i 1 3 2 IP500 Trunk Cards 1 4 External Expansion Modules 1 4 1 IP500 External Expansion Modules 1 5 Power Supplies and Cables seen 1 5 1 Power SUpplies ax22 ai 1 5 2 Power Supply COrdS esaa 1 5 3 Power Supply Backup
67. parts LEE A ARE ES Circuit Switch Breakers n a A _ Power Assemblies dee de foe gt a SF LCD Monitor i i a 5 a HE o a a Glass TEA BAS MAE EAA EHE HS RIE SIT 11363 2006 MERE NRE E R Ta Indicates that the concentration of the hazardous substance in all homogeneous materials in the parts is below the relevant threshold of the SJ T 11363 2006 standard TENER EA DIE RNA SARE BE SIT 11363 2006 GM ERRE Indicates that the concentration of the hazardous substance of at least one of all homogeneous materials in the parts is above the relevant threshold of the SJ T 11363 2006 standard REET ARMISIOFAERENO MEFENE Teese ER Hr Reet SELLER SIA This table shows where these substances may be found in Avava s electronic information products as of the date of manufacture of the enclosed product Note that some of the component types listed above may or may not be a part of the enclosed product Bae ho Bll re UE HERNE m eS FR f he FE mE BIER SARI E IRS HEA RPS Reis RE 2A ATOMI FA GUND BAR AL HAE a bw A RE E 305 ao At PA Te Sse PEA he Environmentally Friendly Use Penod EF P for all enclosed products and their parts are per the symbol shown here unless otherwise marked Certain products have a different EFUP for example telephones and so are marked to reflect such The Environmentally Friendly Use Period is valid only when the product is operated under the conditions defined in the product manual IP O
68. placed into service Failure to upgrade the premises systems or peripheral equipment to recognize the new codes as they are established will restrict the customer and the customer s employees from gaining access to the network and to these codes FCC Part 68 Supplier s Declarations of Conformity Avaya Inc in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB 168 label identification number complies with the FCC s Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handset equipped terminal equipment described in this document complies with Paragraph 68 316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids IP Office Essential Edition PARTNER Version Installation Page 224 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Safety Statements Regulatory Instructions for Use 9 7 7 Compliance with FCC Rules Transmit and Receive Gain Settings for PRI T1 and Analog Ports The Gain settings are password controlled for use by qualified installation personnel only and must not be made available to the end user The default gain settings of OdB ensures compliance with FCC part 68 section 68 308 b 5 and TIA EI A IS 968 Section 4 5 2 5 Through transmission amplification from ports for the connection of separately reg
69. power failure extension port 8 is connected to the analog trunk port 12 Port LEDs e No status LEDs are used for analog phone extensions e LED is also used for base card status e Red On Error e RedFlash every 5 seconds Card okay e Red Slow Flash Initializing e Red Fast Flash System shutdown Optional Trunk The card can be fitted with one trunk daughter card of any type The trunk daughter card Card Ports then uses ports 9 to 12 on the base card for its trunk connections Port LEDs LED use depends daughter card type fitted e LED 9 is also used for daughter card status e Red On Error e Red Flash every 5 seconds Card okay e Red Slow Flash Initializing e Red Fast Flash System shutdown Analog Card Green on Card fitted Green flashing Trunk in use PRI Card Off No trunk present Green on Trunk present Green flashing Trunk in use Red Green Fast Flash port 9 or Green Fast Flash port 10 Alarm indication signal AIS from the trunk remote end Red with Green Blink port 9 or Green Blink port 10 Port in loopback mode set through IP Office System Monitor IPO 500 Extn Card Phone 2 IP Office 500 Extension Card Phone 2 700431778 IPO 500 Extn Card Phone 8 IP Office 500 Extension Card Phone 8 700417231 IP Office Essential Edition PARTNER Version Installation Page 139 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 2 2 ATM Combination Card This card is used to add a combination of p
70. restore process is separated into two parts either copying configuration files from the Optional SD card or copying software files from the Optional SD card This allows software files to be copied from an Optional SD card without affecting the existing configuration of that system oe WARNING This process will require the IP Office system to reboot in order to complete the process Any current calls and services will be ended by the reboot 7 4 4 1 Restoring a Configuration from an Optional Card The following processes copy the configuration file config cfg and licenses file keys txt The processes take a few seconds oe WARNING This process will require the IP Office system to reboot in order to complete the process Any current calls and services will be ended by the reboot Copying a Configuration from the Optional SD Card File Using IP Office Manager 1 Using IP Office Manager select File Embedded File Management 2 Using the Select IP Office menu select the IP Office system 3 The file contents of the memory cards are displayed 4 Select File Upgrade Configuration e The configuration file config cfg and licenses file keys txt in the primary folder on the Optional SD card are copied to the primary folder on the System SD card This process takes approximately a few seconds e Vhen the process has been completed the IP Office system will be restarted IP Office Essential Edition PARTNER Version Installati
71. set to 255 255 255 255 Also check that Enable BootP Server is checked e Select View TFTPLog e Check that the required bin file is present in Manager s working directory 2 Attach the serial cable between the PC and the DTE port on the IP Office control unit a Start the terminal program on your PC Ensure that it has been setup as listed in DTE Port Settings 107 Within a HyperTerminal session the current settings are summarized across the base of the screen b Arrange the program windows so that the Terminal program and Manager TFTP Log are visible at the same time c Switch off power to the IP Office control unit d Power on the control unit and press the escape key every second until you get a Loader message Below is an example P12 Loader 2 4 CPU Revision 0x0900 e Enter AT note upper case The control unit should respond OK f If an OK response is not received check the settings of your terminal program and repeat the process above 3 Enter AT X The control unit should respond Multi Sector Erase 4 The control unit will now request the bin file it requires For 1P500v2 control units this will be from files on the System SD card For other control units it will be from Manager and appears in the TFTP Log 5 If the file transfers does not appear to be taking place check that the IP address shown in the TFTP Log matches the BOOTP entry Adjust the BOOTP entry if necessary 6 When completed the system will reboot
72. that Manager has is copied to the primary folder on the System SD card In addition to control unit and module software this will include phone software files Following the reboot the phone will upgrade using those files if necessary e Restart IP Phones If selected following the upgrade and reboot all Avaya IP phones are also restarted This will cause them to recheck whether the firmware they currently have loaded matches that on their configured file server Use this option if the IP Office system is the file server and the upgrade included new IP phone firmware 6 Select Upgrade The system password for each system will be requested Enter it and click OK The next steps depend on the upgrade options selected Do not cancel or close the upgrade wizard while these processes are running e Validated Upgrade If using the Validated option a number of actions take place as follows a The upgrade wizard checks the amount of free RAM memory available in the control unit to temporarily store the new BIN files If insufficient memory is available you will be prompted whether to continue with an off line upgrade or cancel upgrading e lf offline is selected the IP Office is rebooted into offline mode It may be necessary to use the Refresh option within the Upgrade Wizard to reconnect following the reboot Validate upgrade can then be attempted to again check the amount of available RAM memory for transfer of BIN files If the memory is still
73. the IP Office units those holes should not be covered or blocked 16 0 The surface must be flat horizontal for free standing or rack mounted installations Wall Mounting In additional to the requirements above the following are applicable to IP Office units that support wall mounting 1 Units must only be mounted onto permanent wall surfaces 2 The surface must be vertical and flat 3 Orientation of the unit must be as shown in the section on 1P500 Wall Mounting 65 4 The appropriate Avaya wall mounting kits must be used I MPORTANT SAFETY INSTRUCTI ONS When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following 1 Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 2 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning 3 Do not use the telephone to report a gas leak in the vicinity of the leak 4 Use only the power cord and batteries indicated in this manual IP Office Essential Edition PARTNER Version Installation Page 38 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Installation Requirements Environmental Requirements 2 2 Space Requirements IP Office control units and modules are designed to be installed either in
74. to the IP Office control unit and with the IP Office system disconnected from any network During the process the control unit s IP address may default to a value in the 192 168 42 1 to 192 168 42 10 range If this occurs it may be necessary to amend the BOOTP entry in IP Office Manager to match the address the system is using e h Do not perform any of the following processes unless absolutely necessary The IP Office software can normally be upgraded using IP Office Manager 97 e h This process erases the operational software Before attempting this process you must know the MAC and IP addresses of the system plus have a backup copy of its configuration and the correct bin file for the control unit type and level of software e h The presence of any firewall blocking TFTP and or BOOTP will cause this process to fail Erasing the Core Software via Debug 1 Run Manager e In the BOOTP entries check that there is an entry that matches the MAC Address IP Address and bin file used by the system An entry is normally automatically created when a configuration has been loaded from that IP Office e f an entry is not present create a new entry manually The first two details can be found in the Control Unit settings in the configuration file Then close and restart Manager e Under File Preferences ensure that Manager is set to 255 255 255 255 Also check that Enable BootP Server is checked e Select View TFTPLog e Chec
75. under other IP Office modules The module can be rack mounted in a 19 rack system using the optional IP500 Rack Mounting Kit It can be wall mounted using the IP500 Wall Mounting Kit V2 Dimensions Width 445mm 17 5 Depth 245mm 9 7 Height 71mm 2 8 Weight Unboxed 3 5Kg 7 8Ibs Boxed 4 8Kg 10 8lbs Based on DS30A IP Office Essential Edition PARTNER Version Installation Page 153 IP Office 7 0 15 601042 Issue 23f 20 April 2011 IPO 500 Digital Station A Connections a IP Office 500 u Digital Station 3 16 25 30 DISTORTE h h feta Ze i h h wets a is En a a Ts 1 IT a4 RE RN REN EXPANSION 16 244 DE 5 08 MAX DIGITAL STATION Y2 244 DC 1 5 4 PHONE WE LEDs 1 to 16 or 1 to 30 indicate when a phone is connected They do not indicate phone activity The center LED indicate the module status Green Okay Red Error Flashing Loading firmware seen 1 1 1ie_e DC I P 198 DC power input port Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the expansion module A locale specific 1EC60320 C13 power cord 20 for the external PSU is required but is not supplied with the module TCM RJ 21 206 RJ21 port Provides extension ports for supported M Series and T Series digital stations They can also be used for 4100 and 7400 Series phone support by connection to a Digital Mobility Solution 186 system DTE 107 9 Wa
76. 0 Office modules are intended to be installed by Service Personnel and it is the responsibility of the Service Personnel to ensure that all subsidiary interconnected equipment is wired correctly and also meet the safety requirements of IEC60950 or UL60950 where applicable CE The CE mark affixed to this equipment means that the module complies with the 1999 5 EC R amp TTE 89 336 EEC EMC and 72 23EEC LVD Directives e The Declarations of Conformity DoC for the 1P400 and IP500 products are available on the IP Office Application DVD h This warning symbol is found on the base of IP500 modules e Refer to Trunk Interface Modules 217 for information concerning which Trunk Interface module variants are fitted in which country In Finland Norway and Sweden a protective earthing conductor must be attached to the protective earth point on the rear of the IPO500 and IPO500v2 Servers See Grounding 73 for more information In addition the Server must be located in a restricted access location where equipotential bonding has been applied for example in a telecommunication centre 9 1 Lithium Batteries A lithium battery is fitted to the real time clock on IP Office IP400 control unit motherboards and the IP500 control unit motherboard Ah WARNING The Lithium battery must only be replaced by Avaya personnel or authorized representatives There is a danger of explosion if the battery is incorrectly replaced Replace only with
77. 0 Rack Mounting Kit een 161 8 6 3 IP400 Rack Mounting Kit gt 161 8 6 4 Barrier Box Rack Mounting Kit 161 8 7 F NONE Stier 162 87 1 FAO PRA ee 163 8 7 2 1408 ai a a 164 8 7 93 14 16 Ansehen 165 OASI nei dira 166 0199920 166 8 7 0 GA OA une E 167 BT GOOG essen 167 8 1 8 9504 2 ee ee 168 8 7 3 950 nera 168 8 7 10 Audio Conferencing Unit 169 8 2 1 EWR 6G ETR 6D ae nee 170 8 7 12 EVR TISEIH TED sn 171 8 7 13 ETR SAD na 172 8 7 14 M 7100 eigen 173 87 13 M 71 00N ae ei 173 8 7 10 M 7208 nee 174 BAe M7208N soleil 174 87 18 MIAO aaa 175 87 19 M S10N aaa er 175 8 7 20 M 7824 Bee 176 87 21 M732AN een een 176 8 7 22 TOO ee A 177 8 2 23 17100 aa ah Wicd teh ah coon ee 177 8T 2A 208 era ages eee eee 178 O PTS ie 179 8 7 26 178 IOE misura ee ree tee eee 180 8 7 27 T7406 T74060 aeania 181 8 8 Phone Add Ons nun ee 182 88 1 DBM32 ante een 183 8 8 2 KEM MOOSE 184 8 8 3 173166 KEM sie 185 8 9 Ancillary Systems 186 IP Office Essential Edition PARTNER Version Installation IP Office 7 0 8 9 1 Digitial Mobility SOIUtion RR RR 186 S 10 Applications ie a 187 8 1021 Mahager cite cio ec a 187 8 10 2 MONN ae ee nie 188 8 10 3 System Status Application SSA 189 STOL TAP lien 190 GO NOLS IP OMICS Porri 191 Oil LiPhysicaliPonss iena oe eae 194 o l i lCableS lele 195 8 1712 ANALOG PO ee 197 3 11 oO AUDI
78. 000 1000m 3280 1000m 3280 305m 1000 790m 2600 1000m 3280 305m 1000 670m 2200 670m 2200 400m 1640 122m 400 400m 1310 400m 1310 800m 2620 122m 400 IP Office Essential Edition PARTNER Version Installation IP Office 7 0 Page 24 15 601042 Issue 23f 20 April 2011 System Overview Power Supplies and Cables 1 5 5 Grounding All IP Office control units and external expansion modules must be connected to a functional ground Where the unit is connected to a power outlet using a power cord with an earth lead the power outlet must be connected to a protective earth Use of ground connections reduces the likelihood of problems in most telephony and data systems This is especially important in buildings where multiple items of equipment are interconnected using long cable runs for example phone and data networks In some cases such as ground start trunks in addition to being a protective measure this is a functional requirement for the equipment to operate In other cases it may be a locale regulatory requirement and or a necessary protective step for example areas of high lightning risk e Ah WARNING During installation do not assume that ground points are correctly connected to ground Test ground points before relying on them to ground connected equipment The ground point on IP Office control units and external expansion modules are marked with a rh or E symbol Gr
79. 08 Server Client OS XP Professional Vista Windows 7 e Vista support is only on Business Enterprise and Ultimate versions e Windows 7 support is only on Professional Enterprise and Ultimate versions e Windows 7 support is only on Professional Enterprise and Ultimate versions Ports Location ProgramFiles Avaya IP Office System Monitor Monitor sysmonitor exe IP Office Essential Edition PARTNER Version Installation IP Office 7 0 UDP 50794 Page 188 15 601042 Issue 23f 20 April 2011 System Components Applications 8 10 3 System Status Application SSA This tool provides a wide range of information about the current status of an IP Office 4 0 or higher system Its includes available resources and components within the system This includes details of current call in progress Details of the number of alarms are recorded and the time date of the most recent alarms When required for diagnostics escalation SSA is able to take a snap shot image of the IP Office system s status including a copy of its current configuration Use of SSA requires an IP Office service user name and password that has been configured for System Status access in the IP Office s security settings e For IP500v2 systems SSA is pre installed on the system s Avaya SD memory card and can be run by browsing to the IP Office system s IP address DVD IP Office Release 7 0 User Admin DVD Set 2 700500928 Disk 1 License
80. 1042 Issue 23f 20 April 2011 IP500v2 Installation IP500 Card Installation 4 6 Wall Mounting IP500 IP500v2 control units and IP500 external expansion modules can be wall mounted To do this a wall mounting kit is required in addition to suitable wall fixings Wall mounting is not supported for 1P400 external expansion modules In addition to the existing environmental requirements 38 for an IP Office system the following additional requirements apply when wall mounting a unit e The wall surface must be vertical flat and vibration free Attachment to temporary walls is not supported e Only the screws provided with the mounting kit should used to attach the brackets to the control unit The following wall mounting kits exist e IP500 Wall Mounting Kit V2 SAP Code 700500923 This kit can be used for wall mounting an 1P500 or IP500 v2 control unit and IP500 external expansion modules This kit incorporates cable routing at the front and rear of the unit For control units it allows orientation of the control unit base card slots to the left or to the right e IP500 Wall Mounting Kit SAP Code 700430150 This old design of wall mounting kit can be used for wall mounting an IP500 or IP500v2 control units only It does not provide any cable routing and requires the control unit to be mounted with the base card slots to the right only IP Office Essential Edition PARTNER Version Installation Page 65 IP Office 7 0 15 601042 Issue
81. 13481 2m 6 6 Connects from RJ 45 sockets to RJ 11 socketed TT700047871 4m 13 2 3m 9 10 1m 3 3 3m 9 10 2m 6 6 See table below 1m 3 3 The table below details the maximum total cable distances for DS and analog extensions using different cable types Telephone 1400 Series 9400 9500 Series TCM without power booster with power booster Analog Phones ETR Phones Unshielded Twisted Pair UTP 50nf Km CW1308 100m 328 AWG22 AWG24 AWG26 0 65mm 0 5mm 0 4mm 1200m 3937 1200m 3937 1000m 3280 305m 1000 1000m 3280 1000m 3280 305m 1000 790m 2600 1000m 3280 305m 1000 670m 2200 670m 2200 400m 1640 122m 400 400m 1310 400m 1310 800m 2620 122m 400 IP Office Essential Edition PARTNER Version Installation IP Office 7 0 Page 196 15 601042 Issue 23f 20 April 2011 System Components Physical Ports 8 11 2 ANALOG Port These ports are analog trunk ports The 1P400 ATM4 analog trunk cards and 1P500 analog trunk cards only support loop start trunks The ATM16 Analog Trunk module supports both loop start and ground start trunks switchable within the IP Office configuration anaoc join pese U rR Jl4S 1 Not used 2 Not used 3 Not used 4 Ring 5 Tip 6 Not used 7 Not used 8 Not used e Off Hook Current 25mA h IMPORTANT In all IP Office installations any module be
82. 19 rack system using the optional IP500 Rack Mounting Kit It can be wall mounted using the IP500 Wall Mounting Kit V2 Dimensions Width 445mm 17 5 Depth 245mm 9 7 Height 71mm 2 8 Weight Unboxed 3 1Kg 6 94lbs Boxed 4 4Kg 9 7lbs Based on Phone 30 V2 IP Office Essential Edition PARTNER Version Installation Page 156 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components IP500 Expansion Modules I PO 500 Phone Connections A IP Office 500 o CI DC 1 P 198 DTE 107 EXPANSION 20 PHONE 204 i 19 20 21 22 235 24 eo 26 2T 26 23 30 RN REN EXPANSION 5 045 MAX DIGITAL STATION Y2 1 54 PHONE ve DC power input port Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the expansion module A locale specific 1EC60320 C13 power cord 20 for the external PSU is required but is not supplied with the module 9 Way D Type socket For Avaya use only RJ45 Socket Used for direct connection to an Expansion port on an IP Office control unit using the Expansion Interconnect cable supplied with the module RJ45 socket Used for connection of analog phones Intended for two wire analog phones For connection to 4 wire analog phones connection should be via a master socket with ringing capacitors If connected to an out of building extension 26 the connection must be made via additional IP Office Barrier Boxes 103 in addition
83. 2 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Chapter 4 IP500v2 Installation IP Office Essential Edition PARTNER Version Installation Page 53 IP Office 7 0 15 601042 Issue 23f 20 April 2011 4 IP500v2 Installation This installation process is a simple outline as installation requirements and processes will vary e In this process all the IP Office hardware components are installed and connected without being switched on until the end of the process The control unit will then upgrade all the connected components including phones to the appropriate level of firmware e Also when switched on the system is not connected to the customers data network This ensures that the control unit will default to known default IP address settings unless you have pre loaded the System SD card with a configuration file with different settings e Tools and Parts Required 55 Check that you have the tools and additional parts required e Documentation 56 Ensure that you have obtained and read all the relevant documentation e Unpacking 57 Check that all the required equipment has been delivered and that there is no damage e SD Card Preparation 58 Upgrade and pre load the System SD card with a configuration and other files in order to speed up installation e Install the Base Cards 62 Attach any trunk daughter cards to the IP500 base cards Insert the cards into the control unit e Wall Mounting 65 If wall mounting att
84. 2 Protocols 191 R Rack Mounting Control Units 27 Region Availability Analog Phone 30 162 DECT Phone 30 162 DS Phone 30 162 H323 Phone 30 162 Remove SD Card 93 114 129 Requirements Cable Access 39 Cable Clearance 39 Enviromental 38 Space 39 Wall Mounting Restore SD Card RoHS 7 RS232 DTE Port 194 38 122 S Safety Statement 216 SD Card Backup 121 Copy 123 Removal 93 114 129 Restore 122 Security Settings Default 110 Serial Feature Key 29 Smart card Feature Key 29 SNMP MIBs Application 33 SoftConsole Application 33 Software Erase Core Software 111 Space Requirements 39 Statement Homologation Safety 216 Supported Language Locales 216 32 32 IP Office Essential Edition PARTNER Version Installation IP Office 7 0 Index System Status Application 33 System Status Application Components 189 License Requirements PC Requirements 189 189 T TAPI Components 190 License Requirements PC Requirements 190 TAPILink Lite Application 33 Training Courses 35 Trunk Interface Modules 217 U USB Feature Key Port 194 190 29 V Voicemail Lite Application VoiceMail Pro Application W Wall Mounting Control Units 27 Wall Mounting Requirements 38 33 33 WAN Port 194 Web Sites 35 Page 229 15 601042 Issue 23f 20 April 2011 IP Office Essential Edition PARTNER Version Installation Page 231 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Performance fi
85. 23f 20 April 2011 4 6 1 Wall Mounting Kit V2 These notes relate to the IP500 Wall Mounting Kit V2 SAP 700500923 This kit can be used to wall mount IP500 and IP500v2 control units and IP500 external expansion modules The kit includes all components necessary for wall mounting onto a plywood surface The use of the cable covers is optional In addition to the existing environmental requirements 38 for an IP Office system the following additional requirements apply when wall mounting a unit e The wall surface must be vertical flat and vibration free Attachment to temporary walls is not supported e Only the screws provided with the mounting kit should used to attach the brackets to the control unit e The installation must be done by a service person only e For control units the mesh flame screen must be installed in the bottom edge of the control unit before mounting e Ensure that the system has been shutdown and power has been removed from all the units Shutdown the system using a shutdown command and then remove power Do not simply remove the power e If mounting a control unit you must wait at least 15 minutes after removing the power cord before fitting the flame screen e A suitable mounting surface of at least 19mm 0 75 inch plywood is required na Clearance S500mm 19 6 Cover Open 160mm b 3 2 x ImmD 120 ee ee Pe a ee es a 1 a all Bracket
86. 5 Circuit Overloading Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of the circuits might have on overcurrent protection and supply wiring Appropriate consideration of equipment nameplate ratings should be used when addressing this concern 6 Reliable Earthing Reliable earthing of rack mounted equipment should be maintained Particular attention should be given to supply connections other than direct connections to the branch circuit e g use of power strips 7 h Only the screws provided with the mounting kit should used to attach the brackets to the control unit IP Office Essential Edition PARTNER Version Installation Page 69 IP Office 7 0 15 601042 Issue 23f 20 April 2011 IPO 500 Rack Mounting Kit 700429202 mn e 450mm 18 1 e h Only the screws provided with the mounting kit should used to attach the brackets to the control unit IP Office Essential Edition PARTNER Version Installation Page 70 IP Office 7 0 15 601042 Issue 23f 20 April 2011 IP500v2 Installation Rack Mounting 4 8 Connecting External Expansion Modules Any external expansion modules should be connected to the control unit before power is applied to the control unit Ensure that modules are attached in the order that matches the planned or pre built configuration External expansion modules connect to the IP Office control unit using an expans
87. 500928 User DVD Set Office administration and user applications They also contain documentation for IP Office e DVD 1 Contains the IP Office Administrator Applications suite IP Office Documentation IP Office User Applications IP Office Voicemail Pro e DVD 2 Contains the Customer Call Reporter ContactStore for IP Office and one X Portal for IP Office applications It is acceptable to make copies of the Avaya IP Office DVDs listed above However the content must remain intact unaltered and without change or addition Avaya does not accept any liability and responsibility for damage or problems arising from the use of such copies Programming Applications The following applications are used to program and maintain an IP Office system Typically they run on a PC connected to the IP Office system via its LAN interface These applications are all provided on the IP Office Administrator Applications DVD and don t require any licenses Due to the nature of the applications if installed on a PC at the customer site this should be a secure PC or the PC of a trusted user If a voicemail server PC is also being installed with the IP Office system the same PC can be used for the programming and maintenance applications For maintainers these applications can also be run remotely if a route for data connections to the customer s IP Office exists from the maintainer s location e IP Office Manager 187 This tool is used to access all parts
88. 7 4 2 Restore from the Backup Folder 122 7 4 3 Backing Up to the Optional Card 123 7 4 4 Restoring from the Optional Card 124 7 5 Upgrading Card Software 126 7 5 1 Upgrading Remotely Using Manager 127 7 5 2 Upgrading the SD Card Locally 127 7 5 3 Upgrading Using an Optional SD Card 128 7 6 REMOVING SD CardS 129 7 6 1 Card ShUtAOWN i 129 26 2 C ANd Sta AUpsicciala lies sia 130 Page 3 15 601042 Issue 23f 20 April 2011 7 6 3 System SNUtTAdOWN nn 131 8 System Components 8 1 1P500V2 Control Unia ee 135 8 2 IP500 Base Cards 137 8 2 1 Analog PRON era 139 8 2 2 ATM Combination Card rn 140 8 2 Digital Station lo 141 924 EWG Gai ns ee 142 8 2 5 TCM8 Digital Stationi cece 143 8 3 IP500 Trunk Daughter CardS nn 144 8 3 1 Analog Trunk Card nn 146 83 2 PRAM Trunk Cards coi done he vase eas lesi la 147 8 4 IP500 Expansion Modules nnnnn 148 8 4 1 Analog Trunk 16 nenn 149 8 4 2 Digital Station zes 151 8 43 Digital Station Asse ee 153 SAA PHONE arne a chao eee eee 156 8 5 Feature Koys unn ne ae 158 8 5 1 IP500v2 System SD Cards 158 8 6 MOUNING Kia 160 8 6 1 IP500 Wall Mounting Kits uuu00000444 160 8 6 2 IP50
89. API user PC 50798 UDP UDP BT Fusion variant No longer used 50799 _ IPO BLF UDP Broadcast to the IP Office LAN and the first 10 IP addresses registered from other subnets 50800 IPO License UDP To the License Server IP Address set in the IP Office configuration Dongle 50801 EConf UDP Conferencing Center Service to IP Office 50802 Discovery TCP IP Office discovery from Manager 50804 Service Access TCP IP Office configuration settings access i Protocol 50805 TCP TLS Secure x 50808 i TCP IP Office system status access x 50812 i TCP IP Office security settings access x 50813 i TCP TLS Secure e CDR SMDR from the IP Office is sent to the port number and IP address defined during configuration and using either TCP or UDP as selected IP Office Essential Edition PARTNER Version Installation Page 192 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Ports System Components Applications IP Office Monitor can be used to display IP packet details including the source and destination Port numbers As well as displaying the port numbers in decimal IP Office Monitor also displays the names of more commonly used ports including IP Office specific ports For example src 23 is interpreted as src 23 Telnet The list below details the ports currently decoded by IP Office Monitor For a full list of assigned non IP Office ports see http www iana org assignments port numbers 20 File Tra
90. Analog Trunk IP400 Digital Station IP400 Phone 18 IP400 So8 18 IP400 WAN3 18 IP500 Analog Trunk 16 IP500 Digital Station IP500 Phone 18 156 IPO 500 Analog Trunk IPO 500 BRI So8 18 Expansion Port 201 EXT O P Port 194 EXT O P Port 105 201 External calls 82 External Expansion Modules 18 219 219 18 18 149 18 151 18 Page 227 15 601042 Issue 23f 20 April 2011 F Faulty Units 7 FCC Rules 225 Feature Key Server Application 33 Feature Keys Parallel 29 Serial 29 Smart Card USB 29 Firewall Exceptiong 191 G General Information Training Courses Web Sites 35 Grounding Control Units 25 H H323 Phones 30 162 Region Availability 30 162 Hazard Symbols 216 Hazardous Substances 7 Homologation Statement 216 Intercom buttons 82 Internal calls 82 IP Office Operation in Australia 220 Canada 220 China 221 European Union New Zealand USA 223 IP500 Analog Phone Base Card Analog Trunk Daughter Card BRI Trunk Daughter Card Digital Station Base Card Legacy Card Carrier Base Card PRI U Trunk Daughter Card 16 Reset Button 106 Trunk Daughter Card VCM Base Card IP500 Installation Admin Applications Card 62 Check Card LED Connect Manager Documentation Grounding 73 Rack Mounting Start Manager Tools 55 Unpacking 29 35 222 222 14 137 16 16 14 137 14 137 16 14 137 47 76 49 56 69 50 57 K Key Mode 82 L LAN Port 194 LAN Port 202 Licences Manager 187 Monit
91. DI on each base card flashing every 5 seconds LED9 on each base card fitted with a trunk daughter card will also flash every 5 seconds 6 The control unit will then begin upgrading the external expansion modules This will be indicated by the red center LED on each module flashing red The process is completed when the LED changes to steady green 7 1f a configuration file is already present on the System SD 58 card it is loaded by the IP Office If not the IP Office creates a default configuration based on the components of the system and copies that configuration onto the System SD card 8 1t should be possible now to use IP Office Manager to access the configuration of the IP Office The LEDs on the rear of the control unit go through the following sequence during a normal start up Note that the times 10s Finished are approximately only System SD Optional SD If present On the front of the control unit LEDI on any IP500 base cards fitted is used as follows LED9 is also used for any trunk daughter cards fitted LED Finished LED1 LED9 IP Office Essential Edition PARTNER Version Installation Page 75 IP Office 7 0 15 601042 Issue 23f 20 April 2011 4 11 1 Checking the LEDs Control Unit LEDs LED Description Optional SD Off Card shutdown 129 e Red flashing Card initializing or shutting down Green on Card present Red fast flashing card full System SD Green flashing Card tee Red steady
92. ES nennen ennnnnnnnnnnnnne nenne 86 6 Additional Processes 6 1 Switching Off an IP Office System 91 6 2 Rebooting an IP Office SySteMm 92 6 3 Memory Card ReMoval 93 6 4 Changing ComponentS 95 6 5 Upgrading the IP Office Software 97 6 5 1 Using the Upgrade Wizard 98 6 5 2 Using an SD Card eE 100 6 6 Out of Building Telephone Installations 101 66 1 DS PHONES 2215 nil nno 102 6 6 2 Analog Phone Barrier BOX 103 6 6 3 Rack Mounting Barrier Boxes 104 6 7 Using the External Output Port 105 6 7 1 POM Connection ea 105 6 8 RESET BUTMOM aesir iaaa a Nan 106 6 DAK BUOM 2 2 106 6 10 DTE Port MaintenancCe 107 6 10 1 DTE Port Settings 107 6 10 2 Erasing the Configuration 108 6 10 3 Defaulting Security Settings 110 6 10 4 Erasing the Operational Firmware 111 7 SD Card Management 7 1 Booting from the SD CardS nn 117 7 2 Creating an IP Office SD Card 119 7 3 Viewing the Card ContentsS n 120 7 4 Backing Up the System SD Card 121 7 4 1 Backing Up the Primary Folder 121
93. ETR 200 ports These phones do not need to load additional firmware TCM Port Phones Connect any TCM phones to their appropriate TCM 207 ports These phones do not need to load additional firmware For some types of phone the phone can only report its general type to the IP Office but not the specific model It is recommended that after connecting all the phones the phone types should be correctly set in the IP Office configuration e Important The default types cannot be changed after installation without defaulting the configuration Therefore you must ensure that you connect the correct type of phone to each port 1 Using IP Office Manager receive the configuration from the system 2 Select Extension 3 Selecting each extension in turn on the Extn tab check that the Device Type field is set to the correct phone model Default Type Possible Phone Models T7100 T7100 MT7100 MT7100N Audio Conferencing Unit T7208 T7208 MT7208 MT7208N M7310 T7406E T7406 M7310 M7310N M7310BLF T7316 M7310BLF M7324 M7324 M7324N 4 Save the configuration back to the IP Office system DS Digital Stations Connect any digital phones to their appropriate DS 198 ports These phones may need to upgrade their firmware to match that supported by the IP Office core software The appropriate firmware is supplied with the IP Office Manager software and copied onto the System SD card for 1P500v2 systems The phones will automatically load the
94. IP Office Manager select File Open Configuration c Using the Select I P Office Menu locate and select the IP Office system Click OK d Enter the name and password for a service user account on that IP Office Click OK Manager will receive and display the configuration from the IP Office e If not already done this action creates a BOOTP entry in Manager for the IP Office system e This action also confirms communication between the Manager PC and the IP Office prior to any following process e Select File Save Configuration As and save a copy of the configuration file onto the PC 2 Attach the serial cable between the PC and the DTE port on the IP Office control unit a Start the terminal program on your PC Ensure that it has been setup as listed in DTE Port Settings 107 Within a HyperTerminal session the current settings are summarized across the base of the screen b Arrange the program windows so that the Terminal program and Manager TFTP Log are visible at the same time c Switch off power to the IP Office control unit d Power on the control unit and press the escape key every second until you get a Loader message Below is an example P12 Loader 2 4 CPU Revision 0x0900 e Enter AT note upper case The control unit should respond OK f If an OK response is not received check the settings of your terminal program and repeat the process above 3 To erase the current configuration in RAM memory enter AT X3
95. Kit 700500923 IP500 Wall Mounting Kit IP500 Wall Mounting Kit 700430150 IP500 Blanking Plate Kit IP500 Blanking Plate Kit 700429194 IP Office Essential Edition PARTNER Version Installation Page 135 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Land Slots 1 2 3 Ay IP Office 500 IHP UT AG 100 aor SSO HI 17A Power supply socket i incest AUDIO 197 AUX 117 EXPANSION 201 EXT O P 105 INPUT 21 LAN 202 Optional SD En RESET 106 RS232 107 System SD 114 WAN 202 EHHE Do LIITELIT AIN RIIERCRRCE oo TOLL E ASZE te SERRE BERGER EGS EmSD Opkrai Sl Opi So 2 nina nilo Q Q 1 z RS232 DTE Reset Expansion ports for status LEDs Fort switch Expansion Modules System SD card slot External LAN Ports Optional SD card slot music on hold LAN LAN External output switch input WAN LANZ 3 5mm Stereo jack socket Used for external music on hold source input If pressed during a restart of the control unit the control unit skip booting 117 from the primary folder on the System SD card If pressed for more than 5 seconds when a system is running the control unit will shutdown 91 for 10 minutes Indicates the status of the control unit e Alternate red green Starting up e Red on No software e Green on Okay e Flashing Red Error Shutdown RJ45 socket Used for direct connection to external expansion modules using the Expansion Interconnect
96. M8 Digital Station Card 143 m This card provides 8 TCM digital station ports for the connection of oi Avaya 4100 7400 M Series and T Series phones e The card can be fitted with an IP500 trunk daughter card 16 which uses the base card ports for trunk connection e Maximum 4 per control unit per 1P500v2 control unit This card provides 6 digital station ports 1 6 2 analog extension ports 7 8 and 4 analog trunk ports 9 12 The card also includes 10 voice compression channels e This card has a pre installed 1P500 analog trunk daughter card 16 gt e Maximum 2 combination cards per IP500v2 control unit regardless of type e The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors e If fitted with an IP500 Analog Trunk daughter card during power failure phone port 8 is connected to analog trunk port 12 IP Office Essential Edition PARTNER Version Installation Page 137 IP Office 7 0 15 601042 Issue 23f 20 April 2011 IP500 ETR6 Base Card 142 This card is only supported in an IP500v2 control unit running in IP Office Essential Edition PARTNER Version or IP Office Essential Edition Quick Version mode It provides 6 ETR ports for connection of ETR phones 2 Analog extension ports are also provided for emergency use only with an analog trunk card e The card can be fitted with an IP500 trunk daughter ca
97. Modules 8 4 1 Analog Trunk 16 The IP500 Analog Trunk module can be used to add 16 additional analog trunks to an IP Office system The module supports both loop start and with suitable grounding ground start trunks e In IP Office Essential Edition PARTNER Version modes only 1 Analog Trunk module is supported e IMPORTANT In all IP Office installations any module being used for analog trunk connections must be connected to a functional earth 25 gt Ah WARNING Within areas of high lightning risk any module using analog trunk connections must be connected to a protective ground 25 and to surge protection equipment 26 an Avaya 146G Surge Protector Supported on IP500 and IP500v2 Locales This module is currently only supported in North American locales Software Level IP Office core software level 1 0 minimum Bin file naatm16 bin Included Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a 2 pin 40W external power supply unit The PSU has an integral power cord for connection to the module s DC I P socket A locale specific IEC60320 C7 power cord 20 for the external PSU is required but is not supplied with the module Mounting The module is designed as a free standing module that can be stacked on or under other IP Office modules The module can be rack mounted in a 19 rack system using the optional IP500 Rack Mounting Kit It can be wall mounted using the I
98. O POM 250er 197 Or 4 DC IP PO nran 198 olistica dalia 198 o l GERPOLa ili 199 Onl Vel R9232 DIE PO ansehe 199 8 1 8 ETR FON ae anne 200 8 1 KI EXPANSION PO Eee 201 8 11 10 EXTOP POM riana 201 SILITIEAN PO Eee 202 ott 2PP gt PolLut alla 203 8 11 1 PHONE POT FO 204 8 11 14 PRALF Oee 205 8 11 19 TOM Port Al Messer 206 8 11 16 TGM Port RJ45 un 207 8 12 LICEMEES Eee energie lai 208 8 12 1 System Edition Licenses 209 8 12 2 Trunk LICENSINQ i 210 8 12 39 JSEr Licenses n neni aa 211 8 12 4 Trial Licenses u2u0222ssennnenennnneennnneennnneenn 212 9 Safety Statements 9 1 Lithium BatterieS 216 9 2 Lightning Protection Hazard Symbols 216 9 3 Trunk Interface Modules 220002222000022nneeeenenn 217 9 4 Further Information and Product Updates 218 9 5 Port Safety Classification 218 9 6 EMCDI6CiVerni ci 219 9 7 Regulatory Instructions for USe 220 OF sl Ausl lla 220 9 7 2 CANI riali 220 97 8 OH Nasen 221 9 7 4 European UNION nennen 222 9 7 5 NEW Zealand icine ieee een eee 222 9 7 6 FCC Notification n 223 9 7 7 Compliance with FCC Rules 225 IE lella 227 Page 4 15 601042 Issue 23f 20 April 2011 Chapter 1 System Overview IP Office Essential Edition
99. OU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone products or pre installed on Hardware Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User IP Office Essential Edition PARTNER Version Installation IP Office 7 0 License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type se
100. Office Product Description Covers the features provided by IP Office 7 0 IP Office Essential Edition PARTNER Version e IP Office Essential Edition PARTNER Version Installation Manual Covers the equipment supported and the installation of that equipment e IP Office Essential Edition PARTNER Version Manager Covers the system programming that can be performed using the IP Office Manager application e IP Office Essential Edition PARTNER Version Phone Based Administration Manual Covers the range of system programming that can performed from the first two extensions in the system Information Web Sites IP Office documentation is available from the following web sites e Avaya Support http support avaya com Contains documentation and other support materials for Avaya products including IP Office Copies of the IP Office CD images are available from this site and updated core software bin files e Avaya IP Office Knowledge Base http marketingtools avaya com knowledgebase Access to an on line regularly updated version of the IP Office Knowledge Base IP Office Essential Edition PARTNER Version Installation Page 56 IP Office 7 0 15 601042 Issue 23f 20 April 2011 IP500v2 Installation Documentation 4 3 Unpacking Use the following procedure when unpacking any equipment supplied by Avaya or an Avaya reseller or distributor Information Required e O Equipment Checklist An installation checklist of the parts and e
101. P Office Essential Edition Quick Version mode PBX System operation Intended for locales outside North America e IP Office Partner Version A system fitted with this type of card will default to U Law telephony and IP Office Essential Edition PARTNER Version mode Key System operation Supported only in North American locales e IP Office Norstar Version A system fitted with this type of card will default to A Law telephony and IP Office Essential Edition Norstar Version mode Key System operation Supported only in Middle East and North African locales Overall Capacity Extensions Maximum Extensions 100m 100 100 Trunks IP Office IP Office IP Office IP Office Essential Essential Essential Standard Edition Edition Edition Version PARTNER Norstar Quick Version Version Version 10 Maximum H323 IP Channels 32 12 30 20 100 Extension in 3 digit extension numbering mode only 48 extensions in 2 digit extension numbering mode e In non IP Office Standard Version mode the system assumes that the base control unit is always fully populated with up to 32 extensions either real or phantom or a mix to which it assigns extension numbers in sequence lt does this before assigning extension numbers to any real extensions on attached external expansion modules up to the system extension limit If the system extension limit has not been exceeded any remaining extension numbers are assigned to a
102. P Office 7 0 15 601042 Issue 23f 20 April 2011 System Overview IP500v2 System Components e Power Cords 21 Depending on the locale different power cords need to be ordered for each control unit external expansion module and any phones or devices using external power supply units Cables 23 The IP Office is designed primarily for connection to a structured cabling system using CAT3 UTP cabling This approach allows telephone and data traffic to share the same wiring infrastructure and simplifies equipment moves Mounting Kits 27 The control unit can be used free standing with external expansion modules stacked above it With optional rack mounting kits the control unit and external expansion modules can also be rack mounted Alternatively with an optional wall mounting kit the 1P500 control unit can be wall mounted IP500 external expansion modules can also be wall mounted Surge Protectors and Barrier Boxes 26 Where the installation includes extensions in other buildings additional protective equipment is required This equipment may also be required in areas where the lightning risk is high Phones 30 IP Office systems support a variety of Avaya digital and IP phones plus analog phones Application DVDs The IP Office applications can be ordered on a number of DVDs In addition they can be downloaded from the IP Office section of the Avaya support web site http support avaya com IP Office Essenti
103. P500 Wall Mounting Kit V2 Dimensions Width 445mm 17 5 Depth 245mm 9 7 Height 71mm 2 8 2U Weight Unboxed 2 9Kg 6 6lbs Boxed 4 2Kg 9 4lbs IP Office Essential Edition PARTNER Version Installation Page 149 IP Office 7 0 15 601042 Issue 23f 20 April 2011 IPO 500 Analog Trunk Module Connections the IP Office 500 i Analog Trunk Per ec eee ANALOG 197 DC I P 198 DTE 107 EXPANSION 1207 PF 203 rh FFi FFS EXPANSION RJ45 socket Used for connection to analog trunks Ports can be configured as either loop start or ground start trunks through the IP Office configuration In the event of power failure Analog ports 1 and 2 are directly connected to analog extension ports PF1 and PF2 respectively If used the connected phones must be clearly labeled as power failure devices This is only supported for loop start analog trunks DC power input port Used for connection of the power lead from an Avaya 40W external power supply unit supplied with the expansion module A locale specific 1EC60320 C7 power cord 20 for the external PSU is required but is not supplied with the module 25 Way D Type socket For Avaya use only RJ45 Socket Used for direct connection to an Expansion port on an IP Office control unit using the Expansion Interconnect cable supplied with the module RJ45 socket Power failure analog extension ports See Analog section above Ground point Used for connection of a functional
104. They can be connected to digital station ports provided by an 1P500 TCM8 base card or on a DS16A DS30A external expansion module e Additional buttons can be supported on a M7324 phone through the addition of KLM button module 184 m Go a pa den iS fio u m a GI US CE is 8 7 21 M7324N Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an 1P500v2 They can be connected to digital station ports provided by an 1P500 TCM8 base card or on a DS16A DS30A external expansion module IP Office Essential Edition PARTNER Version Installation Page 176 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components Phones 8 7 22 T7000 Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an 1P500v2 They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A DS30A external expansion module The T7000 telephone is an entry level digital set for basic low use office environments The T7000 is used primarily in the EMEA not available in North America 8 7 23 T7100 Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500v2 They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A DS30A external expansion module Page 177 IP Office Essential Edition PARTNER Version Installation 15 601042 Issue 23f 20 April 2011 IP Office 7 0 8 7 24
105. Turkey United Arab Emirates United Kingdom United States Venezuela Oman BEE Default UserName Administrator Administrator Administrator Administrator Configuration IP Office Essential Edition PARTNER Version Installation Page 11 IP Office 7 0 15 601042 Issue 23f 20 April 2011 1 2 IP500v2 System Components The following are the typical components of an IP Office system based on an IP500v2 control unit VK0O0nDd15SDvXoxkw9cR9x JOXr AWz9 IP Office IP500v2 System Unit 135 The control unit holds the main configuration and performs the routing and switching for telephone calls and data traffic Each control unit includes 4 slots for optional base cards to support trunk and phone extension ports gt Avaya SD Card 29 This uniquely numbered dongle is used to validate license keys entered into the system s configuration to enable features A dongle is mandatory for correct system operation even if no licensed features are being used IP500v2 control units use an Avaya SD card which is slotted into the rear of the control unit This card also provides embedded voicemail support and storage for system software files IP500 Base Cards 14 The IP500v2 control unit has slots for up to 4 IP500 base cards These can be used to add ports for analog extensions digital extensions voice compression channels and other resources e IP500 Digital Station Base Card 14 e 1P500 Analog Phone B
106. U and an appropriate interconnect cable They do not include a locale specific power cord for the external PSU or any phone extension cables IP Office Essential Edition PARTNER Version Installation Page 152 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components IP500 Expansion Modules 8 4 3 Digital Station A IP Office 500 Digital Station A modules can be used to add additional TCM 206 ports to an IP Office system They provides extension ports for supported M Series and T Series digital stations They can also be used for 4100 and 7400 Series phone support by connection to a Digital Mobility Solution 186 system The module is available in 16 and 30 port variants referred to as the IP500 Digital Station 16A and IP500 Digital Station 30A respectively Connection is via 1 16 port version or 2 30 port version J21 connectors Supported on IP500v2 only Locales Supported in all IP Office locales Software Level IP Office core software level 7 0 minimum Bin file nadcpaV1 bin Included Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a Earthed 3 Pin 60W external power supply module The PSU has an integral power cord for connection to the module s DC I P socket A locale specific 1EC60320 C13 power cord 20 gt for the external PSU is required but is not supplied with the module Mounting The module is designed as a free standing module that can be stacked on or
107. Unit 4 e 1P500 Trunk Card Support 1 Port Type Features Cable lengths up to 305 m 1000 ft using 0 5mm 24AWG wires do not require a power booster Lengths up to 790 m 2600 ft are supported if an auxiliary power supply booster is used LEDS e Green On Phone detected e LED1 is also used for base card status e Red On Error e Red Flash every 5 seconds Card okay e Red Slow Flash Initializing e Red Fast Flash System shutdown Optional Trunk The card can be fitted with one trunk daughter card of any type The trunk daughter card Card Ports then uses ports 9 to 12 on the base card for its trunk connections LEDs LED use depends daughter card type fitted e LED 9 is also used for daughter card status e Red On Error e Red Flash every 5 seconds Card okay e Red Slow Flash Initializing e Red Fast Flash System shutdown Analog Card Green on Card fitted Green flashing Trunk in use PRI Card Off No trunk present Green on Trunk present Green flashing Trunk in use Red Green Fast Flash port 9 or Green Fast Flash port 10 Alarm indication signal AIS from the trunk remote end Red with Green Blink port 9 or Green Blink port 10 Port in loopback mode set through IP Office System Monitor IPO 500 TCM 8 IP Office 500 TCM 8 700500758 IP Office Essential Edition PARTNER Version Installation Page 143 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 3 IP500 Trunk Daughter
108. Version mode e ETR Series ETR6 170 ETR6D 176 ETR18 17 ETR18D 171 ETR34D 172 ETR 34D phones limited to a maximum of 2 per card and 4 in total e PARTNER DECT 3910 166 3920 166 Digital Station DS Port These digital stations connect to the IP Office via DS 198 ports The following are supported in IP Office Essential Edition PARTNER Version mode e 1400 Series 1403 163 1408164 1416 165 e 9400 Series 9404 167 9408 167 e 9500 Series 9504168 9508 168 Digital Station TCM Port These digital stations connect to the IP500v2 IP Office system via TCM 207 ports The following are supported in IP Office Essential Edition PARTNER Version mode e 4100 Series 4135 4136 4145 4145EX 4146 4146EX Connection to IP Office TCM ports via a Digital Mobility Solution 186 system e 7400 Series 7420 7430 7434 7439 7440 7444 7449 Connection to IP Office TCM ports via a Digital Mobility Solution 186 system e ACU Audio Conferencing Unit 16 e M Series MT7100 173 MT7100N 1173 MT7208 174 MT7208N 1174 M7310 1175 M7310N 175 M7324 176 M7324N 176 e T Series T7000 177 T7100 177 T7208 178 T7316 179 T7316E 180 T7406 18 T7406E 18t Analog Telephones Analog phones and devices connect to PHONE 204 ports with the IP Office system However due to the variety of analog phones and device available no guarantee of operation is given It is the responsibility of the IP Office installer and maintainer to test
109. a O YIN 2 9 O an 916 oO w UV BS 4 4 5 3 o uv wn lo o lo 212 512 713 12 2 lo 2 S Im m 2 ala elele 35 x 3 3 O n Im m el cJ DI le O Dv Si oi UW O lt lt 2 2 0 2 M lo ni ND a Fee lice a 2 v la Y O OI ol zia g g E ZIO I 15 O SE e D al IP500 Base Cards LA IP500 4 Port Expansion Card IP500 BRI Combination Card IP500 ATM Combination Card 1 IP500 Trunk Daughter Cards e Trunk Cardst5 Number of Modules 3 Digital Station 16 30 Digital Station 16A 30A External Expansion Modules Telephone Types DECT DMS TCM ports Voicemail Embedded Voicemail Voicemail Pro 1 Not supported by IP500 control units Support by IP500v2 Control units only m UJ N gt UJ m NIN AIAaAIU e UJ NIN gt P 7 W 2 Only 2 combinations cards are supported in a control unit regardless of type 3 External expansion modules can be added so long as the overall limit for extensions and trunks is not exceeded On non IP Office Standard Version mode systems only a maximum of one Analog Trunk 16 module is supported 4 A mix of BRI and PRI trunks is not supported by IP Office Essential Edition Norstar Version and IP Office Essential Edition Quick Version 5 IP Office Essential Edition PARTNER Version IP Office Essential Edition Norstar Version and IP Office Essential Edition Quick Version only support a single port PRI card IP Office Essenti
110. a bits 8 Stop Bits 1 Settings Emulation TTY DTE Cables These cables are used for system maintenance and diagnostics under Avaya guidance They can also be used for connection of RS232 serial terminal adaptor equipment to the IP Office control unit The cable required depends on the IP Office control unit This cable is a Straight through DB9 female to DB9 male serial cable a day day i i g D Type Plug D Type Socket IF Office DITE Port 2 WMetersit S7 Feet IP Office 9 Way RS232 PC Terminal DTE Port Adaptor 3 Receive data 3 2 Transmit Data 2 7 RTS Request To Send 7 8 CTS Clear To Send 8 6 DSR Data Set Ready 6 5 Ground 5 1 DCD Data Carrier Detect 1 4 DTR Data Terminal Ready 4 9 RI Ring Indicator 9 IP Office Essential Edition PARTNER Version Installation 0020000000 Page 107 IP Office 7 0 15 601042 Issue 23f 20 April 2011 6 10 2 Erasing the Configuration The following processes erases the configuration held in the IP Office control unit s memory That include both the current configuration being used in RAM memory and the backup configuration stored in non volatile memory Following this the IP Office will restart with a default configuration This process should be performed from a PC with a fixed IP address directly connected to the IP Office control unit and with the IP Office system disconnected from any network Following this process the control unit s IP address will
111. a multi stage upgrade is necessary use the following additional steps to select the appropriate interim software e Right click on the upgrade wizard and click Select Directory Locate and select the directory containing the bin file for the intermediate software level e The upgrade wizard should now list just the control unit as having upgrade software available IP Office Essential Edition PARTNER Version Installation Page 98 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Additional Processes Upgrading the IP Office Software e Upgrading to particular levels of IP Office software require a Software Upgrade X license where X is a number The Licensed and Required License columns indicate the current highest upgrade license the system has and the required software upgrade license for the currently installed software It does not indicate the license requirement for the level of software in the Available column For 1P500v2 systems a value of 255 indicates that the control unit is still in its initial 90 days where it can be upgraded without requiring a license 4 For those modules which you want to upgrade tick the check box 5 For IP500v2 control units the following additional options are available e Backup System Files If selected before upgrading to the new software the current files in the System SD cards primary folder will be copied to its backup folder e Upload System Files If selected the full set of software files
112. abled The unit must not be used with uncovered slots Feste O Maximum Up to 100 extensions in IP Office Essential Edition PARTNER Version mode Extensions Conference 128 as standard but maximum 64 in any individual conference Silence suppression is applied to Parties conferences with more than 10 parties Trunks Cards 4 Any combination of IP500 trunk daughter cards and up to 2 IP400 trunk cards Voice Up to 20 using IP500 Combination cards Compression Channels Voicemail For Embedded Voicemail up to 6 2 by default additional channels require licenses Channels Locales Supported in all IP Office locales Software Level IP Office Essential Edition PARTNER Version Mode 6 0 minimum Bin file ip500v2 bin Power Supply Internal power supply unit Mounting Free standing rack mounted requires 1P500 Rack Mounting Kit or wall mounted requires 1P500 Wall Mounting Kit Dimensions Width 445mm 17 5 Depth 365mm 14 4 Height 73mm 2 9 2U Clearance 90mm minimum all sides 220m at front Memory Maximum configuration file size 2048KB IPO 500 V2 Base Unit IP Office 500 V2 Base Unit 700476005 Avaya SD Memory Card IPO System SD Card A Law 700479702 IPO System SD Card Mu Law 700479710 IPO System SD Card Partner 700479728 CEE7 7 Europe 700289762 BS1363 United Kingdom 700289747 NEMA5 15P America 700289770 IP500 Rack Mounting Kit IP500 Rack Mounting Kit 700429202 IP500 Wall Mounting Kit V2 IP500 Wall Mounting
113. ace 2003 Server 2008 Server Celeron XP Professional Windows 7 Ports Location ProgramFiles Avaya IP Office Ports TAPI2 TAPI tspi2w tsp UDP 50797 IP Office Essential Edition PARTNER Version Installation Page 190 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components Applications 8 10 5 IP Office Ports Most PC firewalls will request the user to allow various exceptions when a newly installed application is first run However this may not always be the case especially if the firewall is located elsewhere than the user s PC Adding Firewall Exceptions The file avayafw bat can be used to open up the necessary firewall exceptions for IP Office applications The file can be downloaded from http marketingtools avaya com knowledgebase tools firewall It only works for e The default Windows XP Windows 2003 firewall e The application must be installed for the exception to be created e The application must be installed in the default location Whilst avayafw bat only works subject to the conditions above for other firewalls study of this file will indicate the necessary application files and ports for which exceptions need to be created Ports Used The list below details many of the IP ports used by IP Office control units and IP Office applications Many of these are standard ports for different IP traffic protocols Indicates a listening port on the IP Office control unit indicates a port t
114. ach the brackets and fit the unit to the wall e Rack Mounting 69 If rack mounting attach the brackets and fit the control unit into the rack e Connect External Expansion Modules 71 Connect the external expansions modules to the control unit e Grounding 73 Attach required ground cables to the control unit and external expansion modules e LAN Network Connections 74 Attach the IP Office control unit and a PC with IP Office Manager to the LAN network e Starting the System 75 Insert the System SD card and power up the system e Connecting Phones 73 Connect the Avaya digital phones IP Office Essential Edition PARTNER Version Installation Page 54 IP Office 7 0 15 601042 Issue 23f 20 April 2011 IP500v2 Installation 4 1 Tools and Equipment Required The following is a general summary of the tools required Additional tools and equipment will be required for wall and or rack mounting and to fashion ground cable connections suitable to local requirements e Tools Required e O 5mm Flat blade screwdriver e O Crosshead screwdriver e O Anti static wrist strap and ground point e O RJ45 RJ 45 Ethernet LAN Cable e O M4 Cross Head Screwdriver e O Tools suitable for crimping a cable spade e O If wall mounting drills and tools for wall mounting fixtures e Additional Parts Required In addition to orderable IP Office equipment the following items will be required e O 14AWG Solid copper wire for groun
115. ackup The use of an Uninterrupted Power Supply UPS with any telephone system is strongly recommended Even at sites that rarely lose electrical power that power may occasionally have to be switched off for maintenance of other equipment In addition most UPSs also provide an element of power conditioning reducing spikes and surges The capacity of UPS systems and the total equipment load the UPS is expected to support are usually quoted in VA Where equipment load is quoted in Watts multiply by 1 4 to get the VA load The calculation of how much UPS capacity is required depends on several choices e What equipment to place on the UPS Remember to include server PCs such as the voicemail It is recommended that the total load on a new UPS is never greater than 75 capacity thus allowing for future equipment e How many minutes of UPS support is required Actual UPS runtime is variable it depends on what percentage of the UPSs capacity the total equipment load represents For example a 1000VA capacity UPS may only support a 1000VA 100 load for 5 minutes This relationship is not linear the same UPS would support a 500VA 50 load for 16 minutes Therefore the lower the percentage of capacity used the increasingly longer the UPS runtime typically up to 8 hours maximum Remember also that for most UPS s the ratio of discharge to full recharge time is 1 10 e How many output sockets does the UPS provide Multiple UPS units may be requir
116. ades may require entry of upgrade licenses Equipment Availability SAP codes and details of specific items within this documentation are for reference only Items available in any specific locale should be confirmed against the local Avaya IP Office price list for that locale The local price list may also include additional items relative to the installation requirements of that locale This documentation covers the equipment supported by IP Office Release 6 That includes equipment supported but no longer available as new from Avaya Repair IP Office systems do not contain any user serviceable or repairable components If a faulty unit is suspected the whole unit should be replace e 1P400 control units should only be opened where indicated for the installation of 1P400 cards e 1P500 control units should not be opened under any circumstances RoHS RoHS is a European Union directive for the Removal of Certain Hazardous Substances from Electrical and Electronic Equipment Similar legislation has been or is being introduced in a number of other countries Avaya has decided to make its global product range compliant with the requirements of RoHS The actions taken vary e In some cases equipment has been discontinued and is no longer available from Avaya e In some cases new manufactured stock has been made RoHS compliant and keeps its existing SAP code e In other cases the equipment has been replaced by a new RoHS compliant alternative with
117. al Edition PARTNER Version Installation Page 10 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Overview IP Office Modes 1 1 2 Feature Support Summary IP Office IP Office IP Office IP Office Essential Essential Essential Standard Edition Edition Edition Version PARTNER Norstar Quick Version Version Version Administration Manager Simplified View __ Manager Advanced View _ IP Office Customer Call Reporter Monitor System Monitor Y Phone Manager _ _ System Status Application _ Voicemail Pro Locales Canada Mexico United States Voicemail Embedded Voicemail Arabic Chinese Mandarin Chinese Cantonese Danish Dutch Languages English UK English US Finnish French French Canadian German Italian Korean Norwegian Portuguese Portuguese Brazilian Russian Swedish Spanish Spanish Latin Spanish Argentinean As above plus Hungarian Greek Polish Minus Arabic TEAST SLI TETAS TH II Argentina Australia Bahrain Belgium Brazil Canada Chile China Colombia Denmark Bahrain Egypt Kuwait Morocco Egypt Finland France Pakistan Germany Greece Hong Kong Qatar Saudi Hungary Iceland India Italy Arabia South Korea Kuwait Mexico Morocco Africa Turkey Netherlands New Zealand United Arab Norway Oman Pakistan Peru Emirates Poland Portugal Qatar Russia Saudi Arabia Singapore South Africa Spain Sweden Switzerland Taiwan
118. al Edition PARTNER Version Installation Page 13 IP Office 7 0 15 601042 Issue 23f 20 April 2011 1 3 Control Unit Cards 1 3 1 IP500 Base Cards The IP500 and IP500v2 control units have 4 slots for the insertion of IP500 base cards The slots are numbered 1 to 4 from left to right Normally they can be used in any order however if the capacity for a particular type of card is exceeded the card in the rightmost slot will be disabled Each base card includes an integral front panel with ports for cable connections Typically the first 8 ports on the left are for connection of extension devices The 4 ports on the left are used for connection of trunks if a trunk daughter card 16 is added to the base card IP500 Digital Station Base Card 147 ai This card provides 8 DS digital station ports for the connection of D Avaya digital phones e The card can be fitted with an IP500 trunk daughter card 16 which uses the base card ports for trunk connection e Maximum 3 per control unit e Connections for 4100 7400 M Series and T Series phones use the 1P500 TCM8 Digital Station card IP500 Analog Phone Base Card 139 The card is available in two variants supporting either 2 or 8 analog phone ports e The card can be fitted with an IP500 trunk daughter card 16 which uses the base card ports for trunk connection e Maximum 4 per control unit e The analog phone ports do not include a ringing capacitor Where this
119. al telephone going directly to the barrier boxes IP Office Barrier Boxes SAP Code IP400 Phone Barrier Box 81V 700293897 Use with Phone V1 module Includes an RJ 45 to RJ11 cable and a functional earth lead IP400 Phone Barrier Box V2 101V 700385495 Use with Phone V2 module Includes an RJ 45 to RJ 11 cable and a functional earth lead Barrier Box Rack Mounting Kit 700293905 IP Office Essential Edition PARTNER Version Installation Page 103 IP Office 7 0 15 601042 Issue 23f 20 April 2011 6 6 3 Rack Mounting Barrier Boxes Where more than 3 Phone Barrier Boxes are used they must be rack mounted The Barrier Box Rack Mounting Kit SAP Code 700293905 supports up to 8 Phone Barrier Boxes 1 Unscrew the two screws arranged diagonally at the front of each barrier box and use these same screws to reattach the barrier box to the rack mounting strip 2 Each barrier box is supplied with a solid green ground wire connected to its functional ground screw Remove and discard this wire Connect a green yellow ground wire to the protective earth screw in the center of the Point on the back of the Barrier Box RJ45 R11 3 The rack mounting strip has threaded M4 earthing pillars Connect the other end of the barrier box ground wire using M4 washers and nuts to the earthing pillar on that side of the rack mounting strip 4 Using 14AWG wire with green and yellow sleeve connect one of the earthing pillars to the buildings p
120. allation Page 169 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 7 11 ETR 6 ETR 6D This phone is supported with IP Office Release 6 0 and higher It is only supported on an ETRE card in IP500v2 systems They are only supported in IP Office Essential Edition PARTNER Version IP Office Essential Edition Norstar Version and IP Office Essential Edition Quick Version mode systems running in a North American locale They are not supported in IP Office Standard mode Both Refresh and Euro Style variants of the phones are supported An additional analog device using the same extension number can be connected via the ETR phone s AUX socket IP Office Essential Edition PARTNER Version Installation Page 170 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components Phones 8 7 12 ETR 18 ETR 18D This phone is supported with IP Office Release 6 0 and higher It is only supported on an ETRE card in IP500v2 systems They are only supported in IP Office Essential Edition PARTNER Version IP Office Essential Edition Norstar Version and IP Office Essential Edition Quick Version mode systems running in a North American locale They are not supported in IP Office Standard mode Both Refresh and Euro Style variants of the phones are supported An additional analog device using the same extension number can be connected via the ETR phone s AUX socket IP Office Essential Edition PARTNER Version Installation Pa
121. am on your PC Ensure that it has been setup as listed in DTE Port Settings 10 gt Within a HyperTerminal session the current settings are summarized across the base of the screen b Arrange the program windows so that the Terminal program and Manager TFTP Log are visible at the same time c Switch off power to the IP Office control unit d Power on the control unit and press the escape key every second until you get a Loader message Below is an example P12 Loader 2 4 CPU Revision 0x0900 e Enter AT note upper case The control unit should respond OK f If an OK response is not received check the settings of your terminal program and repeat the process above 3 Proceed with the erasure process e To erase the alarm log enter AT X1 e To erase the current configuration enter AT X2 A typical response if Sector 2 Erase NV Config followed by OK Enter AT X3 A typical response is Sector Erases Config followed by a series of OK responses 4 Switch power to the control unit off and then back on Within the terminal program you should see various messages as the control unit performs various start up tasks 5 Close the terminal program session 6 Manager can now be used to alter and then upload an old configuration file or receive and edit the control unit s now defaulted configuration IP Office Essential Edition PARTNER Version Installation Page 109 IP Office 7 0 15 601042 Issue 23f 20 April 2011 6 10 3 Defaulting
122. an be used with any Phone module The Phone Barrier Box does not connect the ringing capacitor in Phone V1 modules Main Building Secondary Building Control Uniti y C_ C_ om l Barrier Box Barrier Box g ij amp Approved Ground Point T mtmiI Analog Phone Primary Protection Boxes Phone Module i Approved Ground Points ee Main Building Barrier Box Secondary Building RJ11 E e RJ11 Connect to PHONE POT port on the Phone FrJ45 Full Connect to analog phone Cable not module using cable supplied with the barrier an 2 supplied box IL e RJ45 RJ45 Connect to the secondary building barrier box via primary protection in both buildings From main building via primary protection in both buildings Center Screw e Center Screw Connect to main building protective ground or ground terminal of Barrier Box Rack Mounting Kit Use 13AWG minimum wire Connect to main building protective ground Use 18AWG minimum wire with a green and yellow sleeve with a green and yellow sleeve i e Right Hand Screw Right Hand Screw Not used Connect to ground point on Phone module using ground cable supplied with barrier box 1 The following wires must be kept apart that is not routed in the same bundle e Earth leads from the barrier box to the Phone modules e Internal wires for example extension leads going directly to the Phone modules e Wires from extern
123. arance 90mm 3 5 2 2 2 External Expansion Modules The dimensions below are applicable to all IP Office external expansion modules Fimm 2 8 1 6U Clearance 5mm 3 d45mmi 17 5 Unit 245mm 9 7 Total with clearance 395rmm 15 7 Clearance 7 5mmy a IP Office Essential Edition PARTNER Version Installation Page 40 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Installation Requirements Space Requirements 2 2 3 Wall Mounting IP500 IP500v2 control units and IP500 external expansion modules can be wall mounted To do this a wall mounting kit is required in addition to suitable wall fixings Wall mounting is not supported for 1P400 external expansion modules In addition to the existing environmental requirements 38 for an IP Office system the following additional requirements apply when wall mounting a unit e The wall surface must be vertical flat and vibration free Attachment to temporary walls is not supported e Only the screws provided with the mounting kit should used to attach the brackets to the control unit The following wall mounting kits exist e IP500 Wall Mounting Kit V2 SAP Code 700500923 This kit can be used for wall mounting an 1P500 or IP500 v2 control unit and IP500 external expansion modules This kit incorporates cable routing at the front and rear of the unit For control units it allows orientation of the control unit base card slots to the left or to the right e
124. ard IP Office Essential Edition PARTNER Version Installation Page 63 IP Office 7 0 15 601042 Issue 23f 20 April 2011 4 5 2 IP500 Card Insertion Having prepared each IP500 base card by adding any trunk daughter card 63 the base card can be inserted into the control unit e Ah Warnings e Correct anti static protection steps should be taken while handling circuit boards e Cards must never be added or removed from the control unit while it has power connected e Tools Required e O 5mm Flat blade screwdriver e D Anti static wrist strap and ground point Installing an IP500 Card 1 Check that there is no power to the control unit 2 Using a flat bladed screwdriver remove the cover from the slot on the front of the control unit that will be used for each card being installed This cover is no longer required but should be retained until installation has been completed 3 Allowing the card to rest against the bottom of the slot begin sliding it into the control unit When half inserted check that the card rails have engaged with the slot edges by trying to gently rotate it If the card rotates remove it and begin inserting it again 4 The card should slide in freely until almost fully inserted At this point apply pressure at the base of the front of the card to complete insertion 5 Using a flat bladed screwdriver secure the card IP Office Essential Edition PARTNER Version Installation Page 64 IP Office 7 0 15 60
125. ard slot LEDs indicate when data is being written to an card lack of flashing LED is not a sufficient safeguard Shutting down the card will disable embedded voicemail if being used If the System SD card is removed features licensed by the card s Feature Key serial number will continue operating for up to 2 hours Before a Memory card is removed from an IP Office system that is running the card must be shutdown Removing a memory card while the system is running may cause file corruption Card services can be restarted by either reinserting the card or using a Start Up command Card Shutdown Using IP Office Manager 1 Using IP Office Manager select File Advanced Memory Card Commands Shutdown 2 Using the Select IP Office menu select the IP Office system containing the memory card 3 Click OK e At the back of the control unit confirm that the appropriate memory card LED is off e The card can now be removed in order to perform the necessary maintenance actions Card Shutdown Using the System Status Application Application 1 Start System Status 51 and access the IP Office s status output 2 In the navigation panel select System 3 Select Memory Cards 4 Select either System Card or Optional Card 5 At the bottom of the screen select Shutdown e At the back of the control unit confirm that the appropriate memory card LED is off e The card can now be removed in order to perform the necessary maintenance actions IP Off
126. ary discontinuance of service may be required But if advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment for repair or warranty information please contact the Technical Service Center at 1 800 242 2121 or contact your local Avaya representative If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information IP Office Essential Edition PARTNER Version Installation Page 223 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Equipment With Direct Inward Dialing DID Allowing this equipment to be operated in su
127. as firewall software installed you may be prompted as to whether you want to allow this program to access the network Select Yes or OK 3 Select File Open Configuration from the menu bar 4 The Select IP Office window appears After a few seconds it should list the IP Office control unit The default name used for a newly installed IP Office control unit is its MAC address Select IP Office LOI Mame IP Address Type Version Version 3 2 on 00E00701905D 192 168 42 1 IP 406E DS 3 2015 TCP Discovery Progress Unit Ernadcast Address e If the system required was not found the address used for the search can be changed Enter or select the required address in the Unit Broadcast Address field and then click Refresh to perform a new search 5 Click the check the box next to the system and then click OK 6 The name and password request is displayed The name and password must match one of those setup through the security settings For a IP Office Essential Edition PARTNER Version mode system the default name and password for configuration access are Administrator and password IP Office Essential Edition PARTNER Version Installation Page 50 IP Office 7 0 15 601042 Issue 23f 20 April 2011 IP Office Administration Software Starting Manager 3 4 Starting System Status The IP Office System Status application SSA is a reporting tool that provides a wide range of information about the current status of an IP Off
128. ase Card 139 e IP500 TCM8 Base Card 143 e IP500 ETR6 Base Card 142 e 1P500 Trunk Daughter Cards 16 Many of the IP500 base cards can be fitted with an IP500 daughter card in order to support various types of trunk connections e 1P500 Analog Trunk Card 146 e IP500 PRI Trunk Card 147 IP500 Combination Cards 14 These card are pre paired base and daughter cards They provide 6 digital station ports 2 analog phone ports 10 voice compression channels and 4 analog trunk ports The trunk daughter card cannot be removed or replaced with another type License Keys 212 Various IP Office features and applications require a license key to be entered into the system s configuration Each key is a 32 character text string unique to the feature being activated and the serial number of the Feature Key dongle installed in the system IP500 External Expansion Modules 18 Additional ports can be added using a number of IP500 external expansion modules e Systems running in IP Office Essential Edition PARTNER Version mode support up to 8 external expansion modules so long as the system extensions limit is not exceeded Power Supplies 20 The IP500 control unit has an internal power supply unit Each external expansion module is supplied with an external power supply unit Additional power supply units may also be required for IP phones and some phone add ons IP Office Essential Edition PARTNER Version Installation Page 12 I
129. be fitted with one trunk daughter card of any type The trunk daughter card then uses ports 9 to 12 on the base card for its trunk connections Port LEDs LED use depends daughter card type fitted e LED 9 is also used for daughter card status e Red On Error e Red Flash every 5 seconds Card okay e Red Slow Flash Initializing e Red Fast Flash System shutdown Analog Card Green on Card fitted Green flashing Trunk in use PRI Card Off No trunk present Green on Trunk present Green flashing Trunk in use Red Green Fast Flash port 9 or Green Fast Flash port 10 Alarm indication signal AIS from the trunk remote end Red with Green Blink port 9 or Green Blink port 10 Port in loopback mode set through IP Office System Monitor IPO 500 Extn Card Dgtl Sta 8 IP Office 500 Extension Card Digital Station 8 700417330 IP Office Essential Edition PARTNER Version Installation Page 141 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 2 4 ETR6 Card This card is used to add 6 ETR phone extension ports to an IP500v2 control unit This card is only supported by IP500v2 systems running in IP Office Essential Edition PARTNER Version IP Office Essential Edition Norstar Version or IP Office Essential Edition Quick Version mode It also includes 2 analog extension ports which are for emergency use only when the card is fitted with an analog trunk daughter card A further 4 RJ45 ports 9 to 12 are provided for t
130. be updated this process can take up to 40 minutes 7 5 2 Upgrading the SD Card Locally The following process can be used if you have physical access to the IP500v2 control unit This method be used with a timed reboot allowing the card upgrade to be done during normal operation hours followed by a reboot outside of normal operation hours If the card is being used for embedded voicemail that service is not available while the card is shutdown Licensed features however will continue running for up to 2 hours while the card is shutdown 1 Shutdown the System SD memory card 129 and remove it from the control unit 2 Follow the process for recreating the SD card 11 This process will overwrite the software files on the card with the files available to IP Office Manager It will not affect any other files for example the configuration file and embedded voicemail mesages This process takes approximately 15 minutes When the recreate process has completed reinsert the card into the control unit s System SD card slot Using IP Office Manager select File Advanced Reboot In the Select IP Office menu select the 1P500v2 system and click OK Select the type of reboot that you want performed and click OK N QQ UW A UW When the system is rebooted as it restarts it will load the software files in the primary folder of the System SD card IP Office Essential Edition PARTNER Version Installation Page 127 IP Office 7 0 15 601042 Is
131. be used in several positions on the unit IP400 external expansion units used in an IP500 system can also be rack mounted but use a separate 1P400 Rack Mounting Kit Environmental Requirements In addition to the existing environmental requirements 38 for an IP Office system the following additional factors must be considered when rack mounting a unit 1 Rack Positioning Ensure compliance with the rack manufacturers safety instructions For example check that the rack legs have been lowered and fixing brackets have been used to stop toppling 2 Elevated Operating Ambient If installed in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than room ambient Therefore consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature Tma specified by the manufacturer e O Operating Temperature 0 C 32 F to 40 C 104 F e O Operating Humidity 10 to 95 non condensing 3 Reduced Air Flow Installation of the equipment in a rack should be such that the amount of air flow required for safe operation of the equipment is not compromised Proper ventilation must be maintained The side ventilation slots on the IP500 control unit should not be covered or blocked 4 Mechanical Loading Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven mechanical loading
132. below are the minimum requirements for IP Office Manager If other applications are to be installed on the PC then their individual requirements should also be meet Session Minimum U Reammensd Processor 600MHz Pentium or AMD Opteron AMD 800MHz Pentium or AMD Opteron AMD Athlon64 AMD Athlon XP Athlon64 AMD Athlon XP RAM 128MB 256MB HD Space 1GB 800MB for NET2 200MB for Manager 1 4GB 800MB for NET2 600MB for the full IP Office Admin suite Display 800 x 600 256 Colors 1024 x 768 16 bit High Color Operating Supported on Windows XP Pro Windows Vista Windows 7 Windows 2003 and Windows System 2008 e 32 bit and 64 bit versions are supported e Vista support is only on Business Enterprise and Ultimate versions e Windows 7 support is only on Professional Enterprise and Ultimate versions IP Office Essential Edition PARTNER Version Installation Page 47 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Installing the IP Office Admin Applications 1 Using the Add or Remove Programs option in the Windows Control Panel check that the PC does not already have a version of the IP Office Admin suite installed e If yes and the suite is a pre IP Office 3 2 version remove the existing IP Office Admin suite via Add Remove Programs e If the existing suite is IP Office 3 2 or higher it is possible to upgrade without removing the previous installation However if the system already has a USB Feature Key the key shou
133. by the level of software running on the IP Office system e Expired The license has gone past its expiry date e License The name of the licensed feature This may differ from the ordered RFA name e Instances Depending on the license this may be the number of ports enabled or number of simultaneous users of the licensed feature Sometime the number of instances is specified in the license name e Expires Most purchased licenses have no expiry setting For some features trial licenses may be available which will have an expiry date IP Office Essential Edition PARTNER Version Installation Page 208 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components Licences 8 12 1 System Edition Licenses These license are used to set what range of features the IP Office system supports Essential Edition Additional Voicemail Ports IPO LIC R6 ESSNTL EDDITION ADD 2 229423 For IP500v2 only Unlicensed the embedded voicemail provided by the system supports 2 simultaneous connections and 15 hours of storage This can be expanded up to 6 channels by the addition of licenses each of which enables an additional two channels For IP Office Release7 0 each license also enables an additional 5 hours of storage Upgrade Licenses Existing IP Office systems being upgraded to IP Office Release 6 0 or higher may require a software upgrade license e New IP500v2 Systems For the first 90 days a new IP500v2 control unit will run any
134. cable supplied with the expansion module 3 5mm Stereo jack socket Used for switching external relay systems such as door entry controls The port contains two independent switches controlled by the IP Office AC power input port RJ45 socket The port is a full duplex 10 100Mbps auto sensing MDI crossover port Used for the Optional SD card The LED is used in the same way as for the System SD see below This switch is used to restart the IP Office optionally erasing the configuration and or the core software in the process See Reset Button 106 9 Way D Type socket Used for system maintenance Used for the System SD card The LED is used as follows e Off Card shutdown 129 e Red flashing Card initializing or shutting down e Green on Card present e Red fast flashing card full e Green flashing Card in use e Red steady Card failure wrong type e Orange steady Reset imminent RJ45 socket This port is not supported on systems running in IP Office Essential Edition PARTNER Version mode Used for connection of a functional or protective ground 73 Use of a ground for all systems is recommended and for some locales may be a regulatory requirement IP Office Essential Edition PARTNER Version Installation Page 136 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components IP500v2 Control Unit 8 2 IP500 Base Cards The IP500 and IP500v2 control units have 4 slots for the insertion of IP500
135. can be wall mounted To do this a wall mounting kit is required in addition to suitable wall fixings Wall mounting is not supported for 1P400 external expansion modules In addition to the existing environmental requirements 38 for an IP Office system the following additional requirements apply when wall mounting a unit e The wall surface must be vertical flat and vibration free Attachment to temporary walls is not supported e Only the screws provided with the mounting kit should used to attach the brackets to the control unit The following wall mounting kits exist e 1P500 Wall Mounting Kit V2 SAP Code 700500923 This kit can be used for wall mounting an 1P500 or IP500 v2 control unit and IP500 external expansion modules This kit incorporates cable routing at the front and rear of the unit For control units it allows orientation of the control unit base card slots to the left or to the right e IP500 Wall Mounting Kit SAP Code 700430150 This old design of wall mounting kit can be used for wall mounting an IP500 or IP500v2 control units only It does not provide any cable routing and requires the control unit to be mounted with the base card slots to the right only IP Office Essential Edition PARTNER Version Installation Page 27 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Rack Mounting AII IP Office control units and external expansion modules can be rack mounted into standard 19 rack systems Each unit require
136. ce Manager application It includes the binary files for the IP500v2 system external expansion modules and phones It also includes the prompt files for embedded voicemail operation This process just replaces existing files and adds new files It does not delete files so for example any existing embedded voicemail messages and greetings are retained If the card contains dynamic system files such as SMDR records they are temporarily backed up by Manager and then restored after the card is recreated For the card to be used in an IP500v2 system s System SD slot the card must be Avaya SD Feature Key card The card must be correctly formatted however a reformat of an existing working card is not necessary before using recreate to update the card contents e The source for the files copied to the SD card are the sub folders of the Memory Cards folder under Manager s Working Directory normally C Program Files Avaya IP Office Manager However if the Working Directory is changed to a location without an appropriate set of Memory Cards sub folders the required set of files will not be copied onto the SD card 1 Once started do not interrupt this process for example by removing the SD card This process takes approximately 15 minutes 2 Insert the SD card into a card reader on the Manager PC 3 Using IP Office Manager select File Advanced Recreate IP Office SD Card 4 Select IP Office A Law IP Office U Law or IP Office Partner Vers
137. ce pata bytes 3 246 656 206 sa 5602dbte1 806 bin PIE ani S602sbte1 606 bin JE i x poss pg 301d01b2_3 bin 1649284 1d01p17 bin 1760231 Od0ip2_9 1 bin 1758746 02d01b2_3 bin 1646512 a cn I Pierre n M Archive la System nio a Optional SD 0 O di J di r ddl 1 Using IP Office Manager select File Embedded File Management 2 Using the Select IP Office menu select the IP Office system 3 The file contents of the memory cards are displayed IP Office Essential Edition PARTNER Version Installation Page 120 IP Office 7 0 15 601042 Issue 23f 20 April 2011 SD Card Management Viewing the Card Contents 7 4 Backing Up the System SD Card There are two levels of backup that can be performed e Backup the System SD Card Primary Folder 12 The contents of the primary folder on the card can be copied to the backup folder They files can then be restored if necessary Both actions can be performed remotely e Backup the Whole System SD Card 123 The contents of the whole System SD card can be copied to the Optional SD card While this can be done remotely the contents can only be copied back manually using a card reader The backup restore and copy operations will not be performed if the destination card has insufficient space for the files being copied 7 4 1 Backing Up the Primary Folder This process copies the contents of the primary folder on the System SD card over the back
138. cement must be installed in the same position 3 Install the replacement using the appropriate process for the type of component Fitting 1P500 cards 6 Adding External Expansion Modules 71 4 Restart the IP Office system 5 Use Manager to configure the new trunks or extensions users Lower Capacity Replacement If replacing with a component of the same type but lower capacity after restarting the IP Office the configuration will need to be edited to remove redundant entries 1 Switch off the IP Office system 91 2 Remove the card or external expansion module Note the card slot or expansion port used as the replacement must be installed in the same position 3 Install the replacement using the appropriate process for the type of component Fitting 1P500 cards 6 Adding External Expansion Modules 71 4 Restart the IP Office system 5 Use Manager to delete the trunks or extensions users in the configuration that are no longer supported by the component installed IP Office Essential Edition PARTNER Version Installation Page 95 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Adding a New Component If adding a new component to an available slot or port when restarted the IP Office will automatically create configuration entries for the new trunks or extensions users 1 Switch off the IP Office system 91 2 Install the replacement using the appropriate process for the type of component Fitting 1P500 cards
139. ch a manner as to not provide proper answer supervision is a violation of Part 68 of the FCC s rules Proper Answer Supervision is when A This equipment returns answer supervision to the public switched telephone network PSTN when DID calls are e answered by the called station e answered by the attendant e routed to a recorded announcement that can be administered by the customer premises equipment CPE user e Routed to a dial prompt B This equipment returns answer supervision signals on all DID calls forwarded back to the PSTN Permissible exceptions are e A call is unanswered e A busy tone is received e A reorder tone is received Avaya attests that this registered equipment is capable of providing users access to interstate providers of operator services through the use of access codes Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 Automatic Dialers When programming emergency numbers and or making test calls to emergency numbers 1 Remain on the line and briefly explain to the dispatcher the reason for the call 2 Perform such activities in the off peak hours such as early morning or late evenings Toll Restriction and Least Cost Routing Equipment The software contained in this equipment to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they are
140. cifically indicated by Avaya e Power cords must not be attached to the building surface or run through walls ceilings floors and similar openings 8 11 5 DS Ports These ports are used for connection from an RJ 45 structured cabling system to digital station phones supported by the IP Office DS ports are provided by IP500 Digital Station Cards 14t 1P500 ATM Combination Cards 140 and IP500 Digital Station 15t external expansion modules Though the RJ 11 to RJ 11 cables supplied with some phones can be plugged directly into RJ 45 ports including those on IP Office modules this is not recommend as the connection lock is not positive and may become disconnected DS ports on Digital Station V1 V2 expansion modules can be connected to out of building extensions 26 gt If this is the case connection must be made via suitable protective devices at each end and via each building primary protection In addition the Digital Station module must be connected to a protective ground DS ports on IP Office control units must not be connected to out of building extensions Structured Cabling Line Cord This is an RJ45 to RJ11 cable suitable for connection from a structured cabling system RJ 45 port to a DS phone It can also be used for two wire analog phone extensions This cable is not suitable for connection from an Avaya 1151D1 B2 power supply unit to a DS phone with a 4450 EU24 or XM24 add on module In those cases the cables supplied with the po
141. d connection of control units and expansion modules e O Cable sleeve matching local regulator requirements for ground wires Typically green for a functional ground and green yellow for a protective ground e O If wall mounting additional fixtures and fittings suitable for the wall type and mounting kit being used e O Cable ties and labels for tidying and identifying cables e PC Requirements IP Office Essential Edition PARTNER VersionIP Office Essential Edition Norstar Version P Office Essential Edition Quick Version 1 O Windows PC with IP Office Admin suite installed 47 gt and RJ 45 Ethernet LAN port 2 0 SD Card reader IP Office Essential Edition PARTNER Version Installation Page 55 IP Office 7 0 15 601042 Issue 23f 20 April 2011 4 2 Documentation Ensure that you have read this manual in full before starting installation Also include the installation documentation for any other equipment and applications being installed as part of the IP Office system e h IP Office Technical Bulletins Ensure that you have obtained and read the IP Office Technical Bulletin relating to the IP Office software release which you are installing This bulletin will contain important information that may not have been included in this manual IP Office Technical Bulletins are available from the Avaya support website http support avaya com h Upgrade Licenses Some upgrades may require entry of upgrade licenses e IP
142. d green yellow for a protective ground The ground point on IP Office control units and expansion modules are marked with a rh or E symbol Ground connections to these points should use a 14 AWG solid wire with either a green sleeve for a functional ground or green and yellow sleeve for a protective ground IP500 IP500v2 Control Unit On IP500 control units the ground point is located above the RS232 DTE port External Expansion Modules On expansion modules the ground point is a 4mm screw located towards the right on the rear of the module RE REN 2 RR DC IP i DITE EXPANSION isti 16 24d DC 5 04 MAX DIGITAL STATION Y2 244 DC 1 5 4 PHONE WE e On some older modules the dedicated ground point screw is not present In those cases the top center cover fixing screw 3mm can be used as an alternative ground connection point A toothed washer should be added to ensure good contact IP Office Essential Edition PARTNER Version Installation Page 73 IP Office 7 0 15 601042 Issue 23f 20 April 2011 4 10 Network Connection The section below details how a new IP Office system determines what IP address it should use Note that this only applies for a new system loading IP Office Release 7 0 and higher IP Address and DHCP Mode Resolution When a defaulted or new IP Office control unit is switched on it requests IP address information from a DHCP Server on the network This operation will occur wh
143. d mode For IP Office Release 7 0 the system will default to IP Office Essential Edition Quick Version mode Key System operation Intended for North American locales e IP Office A Law A system fitted with this type of card will default to A Law telephony For pre IP Office Release 7 0 software the system will default to IP Office standard mode For IP Office Release 7 0 the system will default to IP Office Essential Edition Quick Version mode PBX System operation Intended for locales outside North America e IP Office Partner Version A system fitted with this type of card will default to U Law telephony and IP Office Essential Edition PARTNER Version mode Key System operation Supported only in North American locales e IP Office Norstar Version A system fitted with this type of card will default to A Law telephony and IP Office Essential Edition Norstar Version mode Key System operation Supported only in Middle East and North African locales e Avaya Branch Gateway This type of SD card intended to be used with lt GATEWAY gt systems The Avaya Branch Gateway System SD card can only be used for Avaya Branch Gateway operation and cannot be used to change modes to IP Office You also cannot use or change an IP Office SD card for use with an Avaya Branch Gateway system Avaya Branch Gateway systems are not covered by this documentation PCM Encoding e A Law or Mu Law PCM Pulse Code Modulation is a method for encoding voice a
144. dded File Management 2 Using the Select IP Office menu select the IP Office system 3 The file contents of the memory cards are displayed 4 Select File Upgrade Binaries e The software files all files in the folder except the configuration file config cfg and licenses file keys txt in the primary folder on the Optional SD card are copied to the primary folder on the System SD card This process takes approximately 5 minutes e When the process has been completed the IP Office system will be restarted IP Office Essential Edition PARTNER Version Installation Page 128 IP Office 7 0 15 601042 Issue 23f 20 April 2011 SD Card Management Upgrading Card Software 7 6 Removing SD Cards AT Card Memory cards should always be shutdown 12 before being removed when the system is running Though the card slot LEDs indicate when data is being written to an card lack of flashing LED is not a sufficient safeguard Shutting down the card will disable embedded voicemail if being used If the System SD card is removed features licensed by the card s Feature Key serial number will continue operating for up to 2 hours Removal The following processes can be used with SD cards installed in IP500v2 control units and also with Compact Flash memory cards installed in 1P406 V2 control units 7 6 1 Card Shutdown RS Card Memory cards should always be shutdown 129 before being removed when the system is running Removal Though the c
145. dditional phantom extensions Non IP Office Standard Version mode systems support 3 SIP channels without licenses Additional channels up to the limit require licenses IP Office Standard Version mode systems require licenses for all channels In all modes voice compression hardware resources are also required for SIP support Non IP Office Standard Version mode systems do not support both BRI and PRI trunks in the same system IP Office Standard Version mode systems support both BRI and PRI trunks in the same system Non IP Office Standard Version mode systems are restricted to 12 BRI channels regardless of the BRI hardware installed Capacity is dependent on licenses voice compression resources and available bandwidth IP Office Essential Edition PARTNER Version Installation Page 9 IP Office 7 0 15 601042 Issue 23f 20 April 2011 1 1 1 Hardware Support Summary Note that even where indicated as supported the availability and support of equipment may still be subject to local restrictions IP Office IP Office IP Office IP Office Essential Essential Essential Standard Edition Edition Edition Version PARTNER Norstar Quick Version Version Version 4 gt N m NN BR PR I Ww IP500v2 Control Unit IP500 Control Unit IP500 Digital Station Card IP500 Analog Phone 2 8 Cards IP500 TCM8 Card IP500 VCM 32 64 Base Cards oln zs o m w gt o U r 2 mizlwIionl iuI 1 135 J 23
146. des an earth lead the power outlet must be connected to a protective earth External expansion modules are all supplied with an external power supply unit PSU These PSUs include an integral 1 5 meter lead for connection to the control unit or expansion module A power cord 21 for connection from the PSU to the power outlet is not included as this varies by locale The appropriate power cord must be ordered separately or sourced locally Additional power supply units are required for 4450 EU24 XM24 and T3 DSS add on modules and may also be required for Avaya IP phones IP Office Control 40W PSU Analog Digital Station V1 Phone V1 IEC60320 C7 Units and External Expansion Modules 60W Earthed IP400 Digital Station V2 1P400 Phone V2 IP400 So8 IP500 1EC60320 C13 PSU Phone 30 IP500 Digital Station 30 IP500 Digital Station 16A IP500 Digital Station 30A IP Office Essential Edition PARTNER Version Installation Page 20 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Overview Power Supplies and Cables 1 5 2 Power Supply Cords Each control unit and expansion module requires a switched power outlet socket rated at 110 240V ac 50 60Hz Connection from that power outlet socket requires an appropriate locale specific power cord which is not supplied with the unit and must be ordered separately Note that if the power cord includes an earth lead the power outlet must be connected to a protective earth Power cords
147. determined by the line button pressed Automatic line selection defaults to the analog lines present and then the 2 intercom buttons The first 3 programmable buttons 2 on ETR phones are used as call appearance buttons Internal calls are made and answered using the call appearance buttons External calls are made and answered using the call appearance buttons The line used for outgoing external calls is determined from the number dialed Automatic line selection defaults to the 3 call appearance buttons 2 on ETR phones oe WARNING This process will require the IP Office system to reboot in order to complete the process Any current calls and services will be ended by the reboot Selecting Key or PBX System Mode e This option can be done through phone based administration 52 1 Start Manager 50 and receive the configuration from the IP Office system 2 On the Manager home page select Change System Settings or from the Admin Tasks list select System 3 Use the System Mode drop down list to select the required mode 4 Click Apply 5 Click on the tal save icon and save the updated configuration back to the IP Office system IP Office Essential Edition PARTNER Version Installation IP Office 7 0 Page 82 15 601042 Issue 23f 20 April 2011 Initial Configuration Select Key System or PBX System Mode 5 3 Changing the IP Address Settings When a new or defaulted IP Office is switched on the control uni
148. e Embedded File Management 2 Using the Select IP Office menu select the IP Office system 3 The file contents of the memory cards are displayed 4 Select File Restore System Files e The contents of the backup folder on the System SD card will be copied to the primary folder The process takes approximately 6 minutes e Vhen the process has been completed the IP Office system will be restarted Using the System Status Application 1 Start System Status 51 and access the IP Office s status output 2 In the navigation panel select System 3 At the bottom of the screen select Restore System Files e The contents of the backup folder on the System SD card will be copied to the primary folder The process takes approximately 6 minutes e When the process has been completed the IP Office system will be restarted IP Office Essential Edition PARTNER Version Installation Page 122 IP Office 7 0 15 601042 Issue 23f 20 April 2011 SD Card Management Backing Up the System SD Card 7 4 3 Backing Up to the Optional Card This process copies all files on the System SD card to the Optional SD card It includes the primary and backup folders and the embedded voicemall files including message files Any matching files and folders on the Optional SD card are overwritten The process is a simple copy Any files already copied that change while the process are not recopied Any new files added for example voicemail messages while th
149. e primary folder is loaded by the IP500v2 control unit If no file is present the system will check for a file in its internal non volatile memory If no copy is found it will generate a default configuration file See Booting from the SD Cards 117 for full details e Once each day approximately between 00 00 and 00 30 the IP Office will copy the current configuration running in its RAM memory to the primary folder on the card e Configuration changes made using IP Office Manager are first written to the copy of the configuration file on the card and then merged with the configuration running in the IP Office system s RAM memory e The write lock setting on cards in the System SD card slot is ignored e Optional SD Card A card does not have to be present in this slot for normal IP Office operation The slot can be used for various maintenance actions e Acard with an updated IP Office software or configuration can be inserted and those files then transferred to the System SD card in order to upgrade the IP Office system e The full contents of the System SD card can be copied to the Optional SD card while the IP Office system is running e The write lock setting on cards in the Optional SD card slot is honored RL Card Memory cards should always be shutdown 12 before being removed when the system is running Removal Though the card slot LEDs indicate when data is being written to an card lack of flashing LED is not a sufficient
150. e Release 7 0 and higher They are used for supported M Series and T Series digital stations They are also used for 4100 and 7400 Series phone support by connection to a Digital Mobility Solution 186 system Cable lengths up to 305 m 1000 ft using 0 5mm 24AWG wires do not require a power booster Lengths up to 790 m 2600 ft are supported if an auxiliary power supply booster is used Ist RJ 21 Connector Port 1 10 11 12 13 14 15 16 Not Used Pin Blue White Orange White Tip 28 White Green 2 3 Green White 2 Wire 6 7 8 3 Ring 4 Brown White White Slate Slate White i Red Blue Ring 6 Blue Red Red Orange Orange Red Red Green 8 Green Red Red Brown Ring 9 Brown Red Red Slate Slate Red 1 2 3 Black Blue 1 Blue Black Black Orange Orange Black Black Green Green Black Black Brown Brown Black Tip 400 Black Slate Slate Black Yellow Blue Blue Yellow 42 Yellow Orange Orange Yellow 43 Violet Slate 08 Slate Violet White Blue White Orange White Brown 2nd RJ 21 Connector n Oo ni rt Port Jin Wire Ring p Ring ip Ring p Ring p Ring ip Ring p Ring ip I I f Not Used IP Office Essential Edition PARTNER Version Installation IP Office 7 0 26 White Blue Blue White White Orange Orange White White Green Green White 29 White Brown
151. e System Status Application 1 Start System Status 51 and access the IP Office s status output 2 In the navigation panel select System 3 At the bottom of the screen select Shutdown System 4 Select the time duration for the shutdown or indefinite System Shutdown Using the 1P500v2 AUX Button When the AUX button is pressed for more than 5 seconds the IP500v2 control unit will shutdown with the restart timer set to 10 minutes IP Office Essential Edition PARTNER Version Installation Page 131 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Chapter 8 System Components IP Office Essential Edition PARTNER Version Installation Page 133 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 System Components This section covers the individual components that can comprise an IP Office installation e Control Units 135 e IP500 Base Cards 137 e IP500 Trunk Daughter Cards 144 e I1P500 External Expansion Modules 148 e Feature Keys SD Cards 158 e Mounting Kits 160 e Phones 162 e Phone Add Ons 182 e Ancilliary Systems 186 e Physical Ports 194 e Licenses 208 IP Office Essential Edition PARTNER Version Installation Page 134 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components 8 1 IP500v2 Control Unit The slots are numbered 1 to 4 from left to right They can be used in any order However if the capacity for a particular type of card is exceeded the card in the rightmost slot will be dis
152. e V1 V2 expansion modules can be connected to out of building extensions 26 gt If this is the case connection must be made via suitable protective devices IP Office Barrier Box at each end and via each building primary protection In addition the Phone module must be connected to a protective ground PHONE ports on IP Office control units must not be connected to out of building extensions prone Pin Descinton F l4S Not used Not used 1 2 3 Not used 4 Ring 5 Tip 6 Not used 7 Not used 8 Not used e REN 2 e Off Hook Current 25mA e Ring Voltage 40V rms e Minimum Wire Size AWG 26 e Maximum Cable Length e AWG26 0 5km 1640 feet e AWG24 AWG22 1km 3280 feet Except on some older equipment these ports do not include a ringing capacitor Therefore for connection to 4 wire analog phones where this is a requirement typically the United Kingdom and New Zealand connection should be via a Master socket containing ringing capacitors On some older IP403 control units and 1P400 Phone V1 modules pins 2 and 6 are internally connected via ringing capacitors Structured Cabling Line Cord This is an RJ45 to RJ 11 cable suitable for connection from a structured cabling system RJ 45 port to a DS phone It can also be used for two wire analog phone extensions _o L or RJ45 111 4 WMeter 113 2 Feet Sc E a R Jl45 Not used R J11 2 Not used 1 1 3 Not used 2 6 1 4 Signal 1 3
153. e courses and on line course assessments The site requires users to setup a user name and password in order to track their personal training record 1 13 Web Sites Information to support the IP Office can be found on a number of web sites e Avaya http www avaya com The official web site for Avaya The front page also provides access to individual Avaya web sites for different countries e Avaya Enterprise Portal http partner avaya com This is the official web site for all Avaya Business Partners The site requires registration for a user name and password Once accessed the site portal can be individually customized for what products and information types you wish to see and to be notified about by email e Avaya Support http support avaya com Contains documentation and other support materials for Avaya products including IP Office Copies of the IP Office CD images are available from this site and updated core software bin files e Avaya IP Office Knowledge Base http marketingtools avaya com knowledgebase Access to an on line regularly updated version of the IP Office Knowledge Base e Avaya University http www avaya learning com This site provides access to the full range of Avaya training courses That includes both on line courses course assessments and access to details of classroom based courses The site requires users to register in order to provide the user with access to details of their training record e
154. e process is running may not be copied This process takes at least 90 minutes and may take much longer depending on the amount of data to be copied for example it will be longer if embedded voicemail is being used by the IP Office system to take messages Using IP Office Manager 1 Using IP Office Manager select File Embedded File Management 2 Using the Select IP Office menu select the IP Office system 3 The file contents of the memory cards are displayed 4 Select File Copy System Card e The contents of the System SD card will be copied to the Optional SD card This process at least 90 minutes and can take much longer Using the System Status Application 1 Start System Status 51 and access the IP Office s status output 2 In the navigation panel select System 3 Select Memory Cards 4 Select System Card 5 At the bottom of the screen select Copy System Card e The contents of the System SD card will be copied to the Optional SD card This process at least 90 minutes and can take much longer IP Office Essential Edition PARTNER Version Installation Page 123 IP Office 7 0 15 601042 Issue 23f 20 April 2011 7 4 4 Restoring from the Optional Card The files in the primary folder on the Optional SD card can be copied to the primary folder on the System SD card Any files with matching file names will be replaced The IP Office is then restarted using the files now in the System SD card s primary folder The
155. earth 25 if required On older modules where this screw is not present the top center cover screw should be used instead e IMPORTANT In all IP Office installations any module being used for analog trunk connections must be connected to a functional earth 25 gt e h WARNING Within areas of high lightning risk any module using analog trunk connections must be connected to a protective ground 25 gt and to surge protection equipment 26 gt All expansion modules are supplied with a base software level and should be upgraded to match the core software of the control unit in the IP Office system IPO 500 Analog Trunk 16 America America 700449473 700213390 IP500 Wall Mounting Kit V2 AII 700500923 IP500 Rack Mounting Kit All 700429202 Expansion modules include an external power supply unit PSU and an appropriate interconnect cable They do not include a locale specific power cord for the external PSU or any phone extension cables IP Office Essential Edition PARTNER Version Installation Page 150 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components IP500 Expansion Modules 8 4 2 Digital Station IP Office 500 Digital Station modules can be used to add additional DS ports to an IP Office system The module is available in 16 and 30 port variants referred to as the IP500 Digital Station 16 and IP500 Digital Station 30 respectively Supported on Locales Software Level Included Power Supply Mounting
156. ed by IP Office Release 7 0 Each module uses an external power supply unit 20 supplied with the module A locale specific power cord 21 for the PSU must be ordered separately If being rack mounted these units use the IP500 rack mounting kit They can be wall mounted using the new wall mounting kit V2 e Systems running in IP Office Essential Edition PARTNER Version mode support up to 8 external expansion modules so long as the system extensions limit is not exceeded e IP500 Digital Station Module 15 Provides depending on variant an additional 16 or 30 DS 198 ports for supported Avaya DS digital phones 3 e IP500 Digital Station A Module 153 Provides depending on variant an additional 16 or 30 TCM 207 ports for supported Avaya TCM digital phones 30 Supported by IP500v2 only e IP500 Phone Module 156 Provides depending on variant an additional 16 or 30 PHONE 204 ports for analog phones IP Office Essential Edition PARTNER Version Installation Page 19 IP Office 7 0 15 601042 Issue 23f 20 April 2011 1 5 Power Supplies and Cables All IP Office control units and external expansion modules either have an internal power supply unit or are supplied with an external power supply unit 1 5 1 Power Supplies The IP500 and IP500v2 control units have an internal power supply unit and so only require a suitable locale specific power cord 21 and a power outlet that includes a switch Note that if the power cord inclu
157. ed to ensure that every item of supported equipment has its own supply socket The web site http www avayaups com provides a calculator into which you can enter the equipment you want supported on a UPS It will then display various UPS options The site uses VA values for typical IP Office systems However if more specific values are required for a particular system the table below can be used to enter values Typical IP Office System Typical IP Office System IP500v2 System 230 Analog 16 Module 88 Phone 30 Module 42 Digital Station 16 Module 34 Typical Server PC 600 Digital Station 30 Module 42 Typical Desktop PC 400 Phone 8 Module 17 Mid Span PSU 6 ports 150 Phone 16 Module 23 Mid Span PSU 12 24 ports 300 e The 1151D2 power supply unit for Avaya H 323 IP phones includes a backup battery This typically provides 15 minutes backup at maximum load 20 Watts and up to 8 hours at light load 2 Watts IP Office Essential Edition PARTNER Version Installation Page 22 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Overview Power Supplies and Cables 1 5 4 Cabling and Cables The IP Office systems are designed primarily for use within an RJ 45 structured cabling system using CAT3 unshielded twisted pair UTP cabling and RJ 45 sockets A structured cabling system is one where cables are run from a central RJ45 patch panel in the communications data room to individual RJ45 sockets at user locations All wires in each cable b
158. eech part of the calls is still via the user s physical phone Voicemail Applications The IP Office supports a range of applications for the recording and playing of voicemail messages e Embedded Voicemail This application is supported on all IP Office Release 6 systems Embedded Voicemail supports basic voicemail mailbox operation simple auto attendants and hunt group announcements For IP500 and IP500v2 controls units embedded voicemail is provided by the Avaya SD card fitted by default Call Logging Applications A wide range of 3rd party applications exist to provide call logging and accounting for telephone systems To support these the IP Office provides an SMDR output e SMDR Output For IP Office Release 5 0 and higher the IP Office control unit directly output SMDR records to a specified IP address IP Office Essential Edition PARTNER Version Installation Page 34 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Overview IP Office Software Applications 1 12 Training Avaya University provides a wide range of training courses for IP Office and its associated applications This includes courses necessary for IP Office resellers to become Avaya Authorized Channel Partners and for individuals to achieve IP Office certification Details of courses can be found on the Avaya University web site http www avaya learning com The site can be used to check course availability and to book course It also includes on lin
159. ents 2 1 Environmental Requirements The planned location must meet the following requirements If being installed into a rack system these are requirements for within the rack 1 0 Temperature 0 C to 40 C 32 F to 104 F 2 0 Humidity 10 to 95 non condensing O Check there are no flammable materials in the area O Check there is no possibility of flooding O Check that no other machinery or equipment needs to be moved first 3 4 5 6 0 Check that it is not an excessively dusty atmosphere 7 0 Check that the area is unlikely to suffer rapid changes in temperature and humidity 8 O Check for the proximity of strong magnetic fields sources of radio frequency and other electrical interference 9 0 Check there are no corrosive chemicals or gasses 10 0 Check there is no excessive vibration or potential of excessive vibration especially of any mounting surface 11 0 Check that where telephones are installed in another building that the appropriate protectors and protective grounds are fitted see Out of Building Telephone Installation 26 12 0 Check there is suitable lighting for installation system programming and future maintenance 13 0 Check that there is sufficient working space for installation and future maintenance 14 0 Ensure that likely activities near the system will not cause any problems e g access to and maintenance of any other equipment in the area 15 0 Where ventilation holes are present on any of
160. es avpotsi6 bin 9 011016 IP Office m h l l Deselect PBs and its modules DO dvppats bin S 0 11016 IP Office O nas0 16 bin 9 011016 IP Office Upgrade CD nadcp 16 bin 9 0 11016 IP Office CD nadcpv2 bin 9 0 11016 IP Office O naatmi bin S 0 11016 IP Office 4 4 9 0 11016 Unit Broadcast Address If Backup System Files 255 255 255 255 Refresh e Validate m Upload System Files Upgrade Cancel M Restart IP Phones E 2 The information displayed depends on the type of control unit e For IP500v2 control units The current version of each IP Office bin file held in the control units memory is shown That is regardless of whether that bin file is currently being used by any module in the system e For other control units For the control unit and each external expansion module present in the system the current version of software installed is displayed 3 The Version column indicates the current version of software installed The Available column indicates the version of software Manager has available If the available version is higher the check box next to that row is automatically selected e If any of the modules have pre version 2 1 software installed an upgrade with Validate unticked is required If this is the case only continue with the upgrade process using a PC with a fixed IP address on the same LAN domain and physical LAN segment as the IP Office control unit and only upgrade the pre 2 1 system e lf
161. ether the LAN cable is plugged in or not The process below is done separately for both the LAN port LAN1 in the configuration and the WAN port LAN2 in the configuration on the back of the IP Office control unit e The IP Office makes a DHCP request for what IP address information it should use e lf a DHCP server responds within approximately 10 seconds the control unit defaults to being a DHCP client and uses the IP address information supplied by the DHCP server e If no DHCP Server responds the control unit still defaults to being the DHCP client but assumes the following default addresses e LANI 192 168 42 1 255 255 255 0 e LAN2 192 168 43 1 255 255 255 0 e Note that the IP Office does not check that these addresses are valid and or available on the network Once an IP500v2 control unit has obtained IP address and DHCP mode settings it will retain those settings even if rebooted without a configuration file present on the System SD card To fully remove the existing IP address and DHCP mode setting the IP Office must be defaulted using IP Office Manager PC Connection Depending on the conditions that applied when the IP Office control unit was first started a PC can be connected as follows e If the IP Office is not connected to a network Connect the PC directly to the IP Office It must be set to an address valid on the same network as the IP Office defaults above e Ifthe IP Office is connected to a network wit
162. etween the patch panel and the desk socket are connected straight through This arrangement allows devices connected at the patch panel to be swapped to match the type of device that needs to be connected at the user socket For example making one user socket a phone port and another user socket a computer LAN port without requiring any rewiring of the cables between the patch panel and the user location Fut EIRE RE Line Providers Building Structured Network Termination Cabling e Traditional IDC Punchdown Wiring Installations Where necessary the far end RJ 45 plug can be stripped from IP Office cables and wired into traditional wiring systems using punch block connectors This type of installation should be performed by an experienced wiring technician e Trunk Connections The majority of IP Office trunk ports use RJ 45 connectors for acceptance of an RJ 45 to RJ 45 cable However connection at the line provider s end may require use of a different plug type in order to match the line providers equipment e RJ 11 Phone Connectors Many phones use RJ 11 sockets and are supplied with RJ 11 to RJ11 cables RJ11 plugs can be inserted into RJ 45 sockets and in many case the connection will work However this is not recommended or supported as the connection lock is not truly positive and may become disconnected An RJ45 to R 11 cable 198 is available for these connections IP Office Essential Edition PARTNER Version Installatio
163. f the card e temp Contains temporary files used by the IP Office and not retained through a reboot of the IP Office system The Optional SD card can contain a similar set of folders These are used as an additional backup or they can be used as the source for upgrading the contents of the System SD card IP Office Essential Edition PARTNER Version Installation Page 116 IP Office 7 0 15 601042 Issue 23f 20 April 2011 SD Card Management 7 1 Booting from the SD Cards When being powered up the IP500v2 control unit looks for a valid ip500v2 bin System SD Optional SD binary file to load It does this using the possible source below in the order shown system system Skipping to the next source if the file is not present or is not valid primary primary 1 System SD card primary folder backup 2 The control unit s own internal non volatile memory Once a system has _ ilymall been installed it uses its non volatile memory to keep copies of the dynamic dynamic configuration and system binary files it is using These can be used to I temp temp restore operation during a system reboot Note that though a system can boot from non volatile memory a System SD card must still be present for correct system operation 3 System SD card backup folder 4 Optional SD card primary folder 5 Optional SD card backup folder 6 If no file is found the control unit will fallback to making BOOTP requests to the network IP Off
164. ffice Essential Edition PARTNER Version Installation Page 221 IP Office 7 0 15 601042 Issue 23f 20 April 2011 9 7 4 European Union 1 999 and 112 calls must not be barred Doing so will invalidate the approval 2 All connections at the MDF shall be identifiable by suitable labeling 3 The CE mark displayed on IP Office equipment indicates the systems compliance with the EMC LVD and R amp TTE Directives and common technical regulations for Primary Rate and Basic Rate ISDN 4 All ports for the connection of other non telecommunications apparatus have a Safety Extra Low Voltage SELV safety status 9 7 5 New Zealand The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services IP Office Essential Edition PARTNER Version Installation Page 222 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Safety Statements Regulatory Instructions for Use 9 7 6 FCC Notification This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative
165. fice 7 0 15 601042 Issue 23f 20 April 2011 System Components Licences 8 12 3 User Licenses e Mobile Worker Profile License By default only 3 users can be configured to use remote forwarding mobile twinning features Additional users can be enabled by the addition of Mobile Worker licenses to the configuration e IPO LIC R6 MOBILE WORKER 1 229434 e IPO LIC R6 MOBILE WORKER 5 229435 e amp IPO LIC R6 MOBILE WORKER 20 229436 e IPO LIC R6 MOBILE WORKER 5 TRIAL 229437 IP Office Essential Edition PARTNER Version Installation Page 211 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 12 4 Trial Licenses The following trial licenses can be requested A trial license is valid for 60 days from the date of issue and can only be issued once for a particular IP Office Feature Key serial number Apart from those restrictions the trial license works the same as a full license e Mobile Worker 5 Users IPO LIC R6 MOBILE WORKER 5 TRIAL 229437 IP Office Essential Edition PARTNER Version Installation Page 212 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components Licences IP Office Essential Edition PARTNER Version Installation Page 213 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Chapter 9 Safety Statements IP Office Essential Edition PARTNER Version Installation Page 215 IP Office 7 0 15 601042 Issue 23f 20 April 2011 9 Safety Statements The Avaya IP400 Office and IP50
166. figuration These additional channels consume the licenses based on which additional channels are configured as in service from port 9 of slot 1 upwards D channels are not affected by licensing IP Office Essential Edition PARTNER Version Installation Page 144 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components IP500 Trunk Daughter Cards IP Office Essential Edition PARTNER Version Installation Page 145 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 3 1 Analog Trunk Card This card can be added to an IP500 base card to provide that card with support for 4 loop start analog trunks This card can be fitted to any IP500 base card e Ports Channels 4 Loop start analog trunk ports Connections via the host IP500 base card e DTMF ICLID Busy tone detection e Over voltage and lightning protection may still require additional protection equipment see Lightning Protection Out of Building Connections 26 gt e DTMF and LD dialing e Adjustable echo cancellation default 16ms Selectable to Off 8 16 32 64 and 128 milliseconds e Power Failure Port Regardless of the IP500 card hosting it during power failure pins 4 and 5 of port 12 are connected to pins 7 and 8 In addition when fitted to an IP500 Analog Phone 8 base card during power failure extension port 8 is connected to the analog trunk port 12 e License No license required e Maximum per Control Unit 4 e IP Office Software Level
167. figuration back to the IP Office system to restart in IP Office Standard Version mode 7 Once the system has rebooted use IP Office Manager to again receive the configuration from the system The user name and password for configuration should be the IP Office Standard Version mode defaults Administrator and Administrator Automating the Change to IP Office Standard Version Mode If the only systems that you install are IP Office Standard Version mode the Manager application can be used to automate part of the process above 1 In IP Office Manager select File Preferences 2 On the Preferences sub tab enable Convert default Quick mode to Standard mode Preferences Edit Services Base TCP Port Services Base TCP Port 50904 Enable Time Server Enable BootF and TFTP Servers Enable Port For Serial Communication Enter Port Number To Be Used For Serial Communication Auto Connect on start up Set Simplified View as default Convert default Quick mode to Standard mode 3 With this option enabled when a configuration for a new or defaulted system running in IP Office Essential Edition Quick Version mode is received by Manager it will automatically be converted to a IP Office Standard Version mode configuration This setting does not affect existing IP Office Essential Edition PARTNER Version systems with non default configurations 4 Important IP Address Settings Default to Server The conversion will set the DHCP mode to Se
168. firmware from the IP Office system if necessary e The upgrade process takes approximately 10 minutes during which time the phone will display a warning The phone should not be disconnected during this process e Due to memory requirement only 10 phones of the same type can be upgraded at a time Starting from the first port needing to be upgraded the IP Office will upgrade all connected phones of the same type needing upgrading in batches It will then upgrade the next connected type of phones needing to be upgraded e Once the phone connected to a port has been upgraded the IP Office will not check whether the phone on that port needs to be upgraded again except following a system reboot i e multiple phones cannot be upgraded by swapping the connected phones on the same IP Office Essential Edition PARTNER Version Installation Page 78 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Chapter 5 Initial Configuration IP Office Essential Edition PARTNER Version Installation Page 79 IP Office 7 0 15 601042 Issue 23f 20 April 2011 5 Initial Configuration This section covers basic configuration changes required for all IP Office systems e Setting the System Locale 81 Setting the correct system locale affects a wide range of settings including trunk settings The correct locale must be set for a system to operate correctly e Select Key System or PBX System Mode 82 The system can run in key system or PBX system modes e
169. ge 171 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 7 13 ETR 34D This phone is supported with IP Office Release 6 0 and higher It is only supported on an ETRE card in IP500v2 systems They are only supported in IP Office Essential Edition PARTNER Version IP Office Essential Edition Norstar Version and IP Office Essential Edition Quick Version mode systems running in a North American locale They are not supported in IP Office Standard mode Both Refresh and Euro Style variants of the phones are supported An additional analog device using the same extension number can be connected via the ETR phone s AUX socket A maximum of 4 ETR 34D phones are supported on a system with a maximum of 2 on any individual ETR6 base card IP Office Essential Edition PARTNER Version Installation Page 172 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components Phones 8 7 14 M7100 Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an 1P500v2 They can be connected to digital station ports provided by an 1P500 TCM8 base card or on a DS16A DS30A external expansion module 8 7 15 M7100N Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an 1P500v2 They can be connected to digital station ports provided by an 1P500 TCM8 base card or on a DS16A DS30A external expansion module 2 1 L Patt ase ii 2 peri ia yp 5 pie ete ajara
170. ger select File Open Configuration c Using the Select IP Office Menu locate and select the IP Office system Click OK d Enter the name and password for a service user account on that IP Office Click OK Manager will receive and display the configuration from the IP Office e If not already done this action creates a BOOTP entry in Manager for the IP Office system e This action also confirms communication between the Manager PC and the IP Office prior to any following process e Select File Save Configuration As and save a copy of the configuration file onto the PC 2 Select File Advanced Upgrade The UpgradeWiz is started and scans for IP Office modules using the Unit Broadcast address Adjust this address and click Refresh if the expected control units are not shown Avaya IP Office R7 Upgrade Wiz C Program Files Avaya IP Office Manager 15 3 ol x IP Address Type Version Mode Licensed Required Licence Available Status Progress DDEDDTD5SZ1A3 006007052143 192 169 0 215 IP 500 v2 7 011016 IP Office 4 4 7 0111016 avpotsi bin 9 011016 IP Office 4 4 3 011016 dvppots bin 9 011016 IP Office 4 4 0 11016 e nas0 16 bin S 0 11016 IP Office gi ROMAE ne Lene nadcp 1 bin 9 011016 IP Office Select Directory nadcpv2 bin 9 0 11016 IP Office Refresh tm16 bi 4 011016 IP Offi bel En u Select all Units System C Deselect All Units O System c 192 168 0 1 IPSooYe 7 0 11016 IP Office errr
171. ghter Card Preparation IP500 trunk daughter cards can be fitted to any IP500 base card For IP500 Combination cards the trunk daughter card is pre installed and cannot be changed Ah Warnings 1 Correct anti static protection steps should be taken while handling circuit boards Parts and Equipment Required 1 0 1P500 Base Card 2 0 1P500 Trunk Daughter Card 3 0 3 Stand Off Pillars These are supplied with the trunk daughter card Tools Required 1 0 5mm Flat blade screwdriver 2 0 Anti static wrist strap and ground point Procedure Installing a Trunk Daughter Card 1 Check that correct cards have been supplied 2 Ensure that you are wearing an anti static wrist strap connected to a suitable ground point 3 On the base card identify the position of 3 holes for the plastic pillars for the IP500 card These are along the same edge as the card connector 4 Fit the stand off pillars to the IP500 base card 5 If there is a clip on metal shield over the connector block on the base card remove it 6 Using minimal force and checking that the pins are correctly located push the IP500 trunk card onto its connector block and the stand off pillars 7 Check that the card connector has snapped into position 8 Using the washers and screws provided secure the metal stand off pillars to the base card 9 A set of labels are supplied with the trunk daughter card Fit the appropriate label to the front of the base c
172. guration back to the IP Office system IP Office Essential Edition PARTNER Version Installation Page 83 IP Office 7 0 15 601042 Issue 23f 20 April 2011 5 4 Changing the Default Passwords At a minimum you should change the password used for IP Office configuration access An IP Office system s security settings can be set back to default 110 if necessary using IP Office Manager e This process can be performed through phone based administration 52 from either of the first two systems in the system For details refer to the IP Office Essential Edition PARTNER Version Phone Based Administration manual Changing the Remote Administration Password This password controls remote and local access to the system using IP Office Manager The default administration password is password e This option can be done through phone based administration 52 option 730 1 Start Manager 50 and receive the configuration from the IP Office system 2 On the Manager home page select Change Remote Administration Password A log in dialog is displayed 3 Provide login detail and enter password case sensitive as your password The change dialog is displayed 4 Enter the new password and and click OK Changing the System Password The system password is used from phones to authorize overriding night service and other settings such as call barring If a system password is set you must enter the system password before you can alter selected sett
173. gures and data quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements 2011 Avaya Inc All rights reserved IP Office Essential Edition PARTNER Version Installation Page 232 IP Office 7 0 15 601042 Issue 23f 20 April 2011
174. h no DHCP server Connect the PC directly to the IP Office It must be set to an address valid on the same network as the IP Office defaults above e Ifthe IP Office is connected to a network with a DHCP server Connect the PC to the network It must be set to be a DHCP client or to an address that is valid for the network IP Office Essential Edition PARTNER Version Installation Page 74 IP Office 7 0 15 601042 Issue 23f 20 April 2011 IP500v2 Installation Network Connection 4 11 Starting the System 1 With the IP500v2 control unit shut down or unpowered insert the Avaya System SD card into the System SD slot on the rear of the control unit e Ensure that you have the correct card e Ensure that the card has the level of software required If necessary the card can be upgraded to match a version of IP Office Manager 585 2 Apply power to the external expansion modules if any The power outlet used must include a switch and in cases where the power cord includes an earth lead that outlet must have a protective earth connection 3 Apply power to the IP500v2 control unit The power outlet used must include a switch and the power outlet must have a protective earth connection 4 The control unit will begin loading firmware from the System SD card with which it will upgrade itself and the components installed in the control unit 5 This process takes approximately a minute The end of this process will be indicated by LE
175. h the wall mounting kit for attaching the metal brackets 4 Attach the Cable Cover and Bracket See Figure 3 Use of the cable covers is optional If not being used simply attach the other pair of brackets to the other side of the unit otherwise a Hook one of the cable covers into the leading hole of one of the metal brackets b Hook another bracket onto the other end of the cable cover and then attach that bracket to the unit c Repeat the process to attach the other cable cover to the unit 5 Fit the Wall Bracket See Figure 4 Using 2 of the screws provided with the kit attach the wall bracket to the plywood surface 6 Place the Unit onto the Wall Bracket See Figure 5 Lift the unit onto the wall bracket The two metal brackets at the top of the unit hook over the top of the wall bracket 7 Attach the Unit to the Wall Panel See Figure 6 a Using the remaining 4 screws provided with the kit fix the cover brackets to the plywood surface b Reinsert the base cards and blank slot covers IP Office Essential Edition PARTNER Version Installation Page 67 IP Office 7 0 15 601042 Issue 23f 20 April 2011 4 6 2 Wall Mounting Kit V1 These notes relate to the older design of wall mounting kit SAP 70043015 used for IP500 and IP500v2 control units This kit cannot be used for external expansion modules The kit includes two brackets one top and one bottom and screws for attachment to the control unit Additional
176. he standard below e SDHC 4GB minimum Class 2 Single partition FAT32 format SD Card Folders The System SD card contains the following folders system e primary e imar Contains the firmware files for the IP Office control unit external expansion modules and LP y supported phones The folder can also contain music on hold files and license key files This is the 2 backup main set of files used by the IP Office system when booting up Also contains the stored copy of Pima the IP Office configuration doc Ydynamic 2 packup y Contains a copy of the primary folder at some previous point A backup copy of the primary temp contents to this folder can be invoked manually using Manager or SSA or as part of the IP Office software upgrade using Manager e Ivmail Contains the system prompts used by embedded voicemail Note that the mailbox messages and greetings are stored in a sub folder of the dynamic folder e The sub folder AAG is used to store embedded voicemail auto attendant greetings e doc Contains initial installation documentation for IP Office and Avaya IP Office Essential Edition Partner Version e dynamic Contains files used by the IP Office and retained through a reboot of the IP Office system e The sub folder Ivmail is used to store individual user and group mailbox messages name recordings and announcements The storage capacity for embedded voicemail is limited to 15 hours regardless of the capacity o
177. hen more than 3 barrier boxes are in use and supports a maximum of 16 barrier boxes for a single external expansion module IP Office Essential Edition PARTNER Version Installation Page 28 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Overview Wall and Rack Mounting 1 7 Feature Keys and Licenses A feature key is required for licensed features e IP500v2 Avaya SD Card 158 Inserts into the System slot on the rear of an 1P500v2 control unit This card is required even if not using any IP Office licenses Various IP Office features and applications require entry of license keys into the system s configuration The license keys are unique 32 character codes based on the feature being activated and the serial number of the feature key dongle 158 installed with the IP Office system The serial number is printed on the feature key dongle and prefixed with FK It can also be viewed in the system configuration using IP Office Manager e For IP500v2 systems the feature key dongle takes the form of an SD card inserted into the control unit The card is a mandatory item for these systems even if they use no licensed features When a license key is entered into the IP Office configuration the following information is shown e Status The status which is Unknown until the configuration file is sent back to the IP Office system e Unknown This status is shown for licenses that have just been added to the configuration shown i
178. her on an IP500v2 They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A DS30A external expansion module These cordless phones use a base station that can support multiple sets The T7406E base station supports up to 4 T7406E handsets The T7406 base station supports up to 3 T7406 handsets Each supported handset requires a connection from the base station to a TCM port on the IP Office system Each phone is dedicated to its base station and cannot roam even if multiple base stations are installed The T7406E is available in North America Mexico and Caribbean countries excluding Jamaica and Trinidad The T7406E replaces the discontinued T7406 cordless telephone IP Office Essential Edition PARTNER Version Installation Page 181 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 8 Phone Add Ons For IP Office Release 5 0 and higher the maximum combined number of buttons on buttons modules per system is 1024 T3 DSS modules are not included in the combined limits stated above but are limited to 30 T3 DSS modules 1080 buttons e BM12 24 Max 3 per phone 32 per system Add on for 9408 and 9508 168 phones Provides 12 buttons assignable in 2 pages for 24 features e DBM32 183 32 Max 3 per phone 32 per system Add on for the 1416 phones that provides two columns of 16 buttons Up to 3 BM32 modules are supported with any 4616 For IP Office 5 0 up to a maximum of 32 BM32 modules total a
179. ht holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks Avaya and Aura are trademarks of Avaya Inc The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may
180. ice Essential Edition PARTNER Version Installation Page 129 IP Office 7 0 15 601042 Issue 23f 20 April 2011 7 6 2 Card Startup Reinserting a Memory card into a system that is already switched on will automatically restart card operation However if the card has been shutdown but not removed it can be restarted using Manager without requiring a reboot Card Startup Using IP Office Manager 1 Using IP Office Manager select File Advanced Memory Card Commands Startup 2 Using the Select IP Office menu select the IP Office system containing the memory card 3 Click OK Card Startup Using the System Status Application 1 Start System Status 51 and access the IP Office s status output 2 In the navigation panel select System 3 Select Memory Cards 4 Select either System Card or Optional Card 5 At the bottom of the screen select Start Up IP Office Essential Edition PARTNER Version Installation Page 130 IP Office 7 0 15 601042 Issue 23f 20 April 2011 SD Card Management Removing SD Cards 7 6 3 System Shutdown IP Office systems running IP Office Release 6 can be shut down in order to perform maintenance The shut down can be either indefinite or for a set period of time after which the IP Office will automatically reboot During the shut down process the current configuration in the control unit s RAM memory is copied to the control units non volatile memory For 1P500v2 systems that location is the System SD card
181. ice Manager can respond the BOOTP request See Erasing the Operational Firmware 11t Once a valid ip500v2 bin file is found the IP Office control unit will load that firmware The source from which the control unit binary file was loaded is then used to load further files Configuration File Loading Having installed the necessary system firmware files as above the IP500v2 control unit requires a configuration file e If the IP500v2 booted using binary files from an SD card location it looks for a valid configuration file in the same location e If a configuration file is present and valid it is loaded e f a configuration file is present but is not valid load the configuration copy in its non volatile memory if present else it assumes a default configuration e lf a configuration file is not present use the non volatile memory copy as above unless the reboot is as a result of a default system command e If the IP500v2 booted using binary files from its non volatile memory it will also load the configuration copy from that location e lt will indicate a boot alarm see below e It will attempt to restore the firmware file in the System SD card s primary folder using the copy in its non volatile memory e The normal boot up process of upgrading expansion module firmware does not occur If the File Advanced Upgrade command is used only external expansion modules actually present in the system are listed for upgrade P
182. ice system Its can report the available resources and components within the system and details of calls in progress Details of the number of alarms are recorded and the time date of the most recent alarms n When required for diagnostics escalation SSA is able to take a snap shot image of ss the IP Office system s status including a copy of its current configuration Use of i SSA requires an IP Office service user name and password that has been configured for System Status access in the IP Office s security settings Requirements e O IP Office Administration PC A Windows PC with the IP Office Administrator Application suite installed 475 e O LAN Cable 1 There are several methods that can be used to start the IP Office System Status application e On a PC where System Status has been installed select Start Programs IP Office System Status e f Manager is also installed and is running select File Advanced System Status e For IP500v2 controls units start a web browse and enter the IP address of the control unit Select the link for the System Status Application 2 Once System Status has started it will request the details of the IP Office system to which you want it to connect Online sine Logon Control Unit IP Address 197 168 427 1270 Services Base TCP Port Beene ie eer 197 168 427 200 User Name Password M Auto reconnect e Control Unit IP Address Enter the IP address of the IP Office
183. ick OK IP Office Essential Edition PARTNER Version Installation Page 92 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Additional Processes Rebooting an IP Office System 6 3 Memory Card Removal fh Card Memory cards should always be shutdown 129 before being removed when the system is running Removal Though the card slot LEDs indicate when data is being written to an card lack of flashing LED is not a sufficient safeguard Shutting down the card will disable embedded voicemail if being used If the System SD card is removed features licensed by the card s Feature Key serial number will continue operating for up to 2 hours Before a memory card is removed from an IP Office system that is running the card must be shutdown Removing a memory card while the system is running may cause file corruption Card services can be restarted by either reinserting the card or using a Start Up command Card Shutdown Using IP Office Manager 1 Using IP Office Manager select File Advanced Memory Card Commands Shutdown 2 Using the Select IP Office menu select the IP Office system containing the memory card 3 Click OK e At the back of the control unit confirm that the appropriate memory card LED is off e The card can now be removed in order to perform the necessary maintenance actions Card Shutdown Using the System Status Application Application 1 Start System Status 51 and access the IP Office s status output 2 In the
184. ies 126 Optional SD card to the primary folder on the System SD card and then restart the IP Office system Shutdown Restart 12o Upgrade Copy the configuration file in the primary folder on 5 seconds Configuration 126 the Optional SD card to the primary folder on the System SD card and then restart the IP Office system Upload System Upload a set of IP Office software and embedded Files 126 voicemail prompts to the System SD card View Files 120 View the folders and files on the control unit memory cards The actions below can be performed on cards in a SD card reader on a PC running IP Office Manager wf wf Format 119 Reformat a card for IP Office usage without removing the Feature Key serial number e h This process will erase all existing files on the card m U1 Recreate 119 Create the folder structure on a memory card and copy a set of IP Office software files into those folders E EE e Process marked as System Phone can be performed through phone based administration 5 from either of the first two extensions in the system For details refer to the IP Office Essential Edition PARTNER Version Phone Based Administration manual IP Office Essential Edition PARTNER Version Installation Page 115 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Card Specification Non Avaya cards can be used in the Optional SD slot as long as they match or exceed t
185. iles must match those specified in the IP Office system s configuration IP Office Essential Edition PARTNER Version Installation Page 61 IP Office 7 0 15 601042 Issue 23f 20 April 2011 4 5 IP500 Card Installation The IP500 base cards and trunk daughter cards should be fitted before power is applied to the control unit Ensure that cards are inserted in the order that matches the planned or pre built configuration 1 Fitting 1P500 Trunk Daughter Cards to the Base Cards 63 2 Installing 1P500 Cards into the Control Unit 64 e h Warnings e Correct anti static protection steps should be taken before handling circuit boards e Cards must never be added or removed from the control unit while it has power connected e General Notes e Cards can be fitted in any order into any available slots e For phone based administration the card in slot 1 must be able to support ETR 18D ETR 34D M7324 M7310 T7316E T7316 1408 or 1416 phones e lt is recommended that cards are fitted from left to right e There are restrictions to the number of supported cards of some types When such a limit is exceed the right most card of that type will not function e Ensure that you use the labels supplied to identify the card fitted into the control unit IP Office Essential Edition PARTNER Version Installation Page 62 IP Office 7 0 15 601042 Issue 23f 20 April 2011 IP500v2 Installation IP500 Card Installation 4 5 1 IP500 Dau
186. imary folder on the Optional SD card are copied to the primary folder on the System SD card This process takes approximately 5 minutes e Vhen the process has been completed the IP Office system will be restarted IP Office Essential Edition PARTNER Version Installation Page 125 IP Office 7 0 15 601042 Issue 23f 20 April 2011 7 5 Upgrading Card Software In addition to using the traditional IP Office Upgrade Wizard 98 IP500v2 control units can be upgraded by loading the required set of firmware files onto the System SD card and rebooting the system e h IP Office Technical Bulletins Ensure that you have obtained and read the IP Office Technical Bulletin relating to the IP Office software release which you are installing This bulletin will contain important information that may not have been included in this manual IP Office Technical Bulletins are available from the Avaya support website http support avaya com h Upgrade Licenses Some upgrades may require entry of upgrade licenses e WARNING This process will require the IP Office system to reboot in order to complete the process Any current calls and services will be ended by the reboot There are a number of ways in which this can be done Method Description Location Software Embedded Files Voicemail Prompts Using Manager 127 Using IP Office Manager the contents of the card are Local or nf nf compared to the files that Manager has available and Rem
187. ing a total of 72 programmable buttons Suppa ri Seciaiby IP Office Essential Edition PARTNER Version Installation IP Office 7 0 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Page 185 15 601042 Issue 23f 20 April 2011 8 9 Ancilliary Systems 8 9 1 Digitial Mobility Solution Avaya 4100 Series and 7400 Series phones are supported using a Digital Mobility Solution DMS This is a DECT system that can be used to support up to 64 handsets The DMS connects to the IP500 system using a TCM port for each handset a a Digital Mobility 2 4 GHz solution North America and CALA 7420 Handset BOBK aomas Weeose 7440 Handset N7BBOBQEO Digital Mobility 1 9 GHz solution North America Digital Mobility 1 8 GHz solution Europe Hong Kong Australia New Zealand Digital mobility Base station 5 SNrBosKres Digital mobility Repeaters ooo NrBosKus Digital Mobilty Repeaters oo os Digital Mobility 1 8 GHz solution South America 7434 South America nreeoace6 _ Taaa South America Nreeoanee _ Digital a wesoaee _ Digtal mobility Repeater oS wesoareo IP Office Essential Edition PARTNER Version Installation Page 186 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components Ancilliary Systems 8 10 Applications This section outlines the requirements for various IP Office applications These are jus
188. ing used for analog trunk connections must be connected to a functional earth 25 gt e h WARNING Within the Republic of South Africa and in areas of high lightning risk any module using analog trunk connections must be connected to a protective ground 25 and to surge protection equipment 26 8 11 3 AUDIO Port This port is found on the rear of all IP Office control units It is used for the input of an external music on hold sound source Note that if the IP Office has loaded an internal music on hold sound file any input from this socket is ignored The port is a 3 5mm stereo jack socket suitable for use with the most standard audio leads and connection to the headphone output socket of most audio systems The use of a headphone socket allows simple volume adjustment Connection via a Line Out socket may require additional equipment in order to adjust the volume level pinne Pesctntoo Common Common Left Audio In Left Channel Right Audio In Right Channel e Input impedance 10k channel Maximum a c signal 200mV rms IP Office Essential Edition PARTNER Version Installation Page 197 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 11 4 DC I P Port Found on all IP Office control units and expansion modules Used for connection from the external power supply unit 20 supplied with the control unit or module e No other type of power supply unit should be used with the module or module unless spe
189. ings By default no system password is set e This option can be done through phone based administration 52 option 403 1 Start Manager 50 and receive the configuration from the IP Office system 2 On the Manager home page select Change System Settings or from the Admin Tasks list select System 3 In the System Password field enter the password that should be used 4 Click Apply 5 Click on the al icon and save the updated configuration back to the IP Office system IP Office Essential Edition PARTNER Version Installation Page 84 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Initial Configuration Changing the Default Passwords 5 5 Extension Numbering IP Office Essential Edition PARTNER Version mode systems can use 2 digit or 3 digit numbering In 2 digit systems the user extensions are fixed as 10 to 57 In 3 digit systems the user extension are numbered 100 upwards by default but can be renumbered in the range 100 to 579 In 2 digit mode only 48 extensions are supported in 3 digit mode a maximum of 100 extensions are supported It is strongly recommended that these options are only used and changed on a newly installed system e This process can be performed through phone based administration 52 from either of the first two systems in the system For details refer to the IP Office Essential Edition PARTNER Version Phone Based Administration manual Changing the Numbering Mode 1 Start Manager and rece
190. installed firmware or configuration When first powered up the control unit will load and install the necessary firmware from the System SD card installed in it It will then create a default configuration matching the cards installed in the control unit and external expansion modules attached to it You can perform a number of additional actions prior to installing the System SD card in order to pre configure the IP Office system e Upgrade the Card Firmware 58 e Adda Configuration File 58 e Add a License File 61 e Add Music on Hold Files 61 Additional actions that can be performed on SD cards are detailed in the SD Card Management 114 section 4 4 1 Upgrade the Card Firmware This command can be used with a read writeable SD card on the Manager PC It copies the files and folders used by an IP500v2 system when starting It updates the card with the version of those files installed with the IP Office Manager application It includes the binary files for the IP500v2 system external expansion modules and phones It also includes the prompt files for embedded voicemail operation This process just replaces existing files and adds new files It does not delete files so for example any existing embedded voicemail messages and greetings are retained If the card contains dynamic system files such as SMDR records they are temporarily backed up by Manager and then restored after the card is recreated For the card to be used in an IP500v2 sys
191. insufficient the option is offered to either do an unvalidated upgrade or cancel b The bin files required are transferred to the system and stored in temporary memory c For 1P500v2 control units the backup system files and upload system files actions are performed d Once all file transfers are completed the upgrade wizard will prompt whether it okay to proceed with the upgrade process Select Yes to continue e Each module being upgraded will delete its existing core software restart and load the new software file that was transferred This process may take several minutes for each unit e Unvalidated Upgrade This method of upgrading should be avoided unless absolutely necessary It is only required for IP Office systems with pre 2 1 software and should only be done from a Manager PC with a fixed IP address running on the same LAN segment and subnet as the IP Office system During the upgrade the units and modules erases their current software and then request the new software file from Manager 7 Following the upgrade check that the upgrade wizard now shows that the selected units and modules have upgraded It may be necessary to select Refresh to update the information in the upgrade wizard display 8 Repeat the process as required IP Office Essential Edition PARTNER Version Installation Page 99 IP Office 7 0 15 601042 Issue 23f 20 April 2011 6 5 2 Using an SD Card In addition to using the traditional IP Office Upgrade Wi
192. ion This selection will affect how the IP Office systems operates when defaulted with this card present in its System SD card slot IP Office Essential Edition PARTNER Version Installation Page 119 IP Office 7 0 15 601042 Issue 23f 20 April 2011 5 Browse to the card location and click OK 6 Manager will start creating folders on the SD card and copying the required files into those folders This process will take approximately 15 minutes 7 Do not remove the SD card during the process Wait until the Manager displays a message Avaya IP Office Manager Lil 1 System SD Card successfully recreated 7 3 Viewing the Card Contents Using IP Office Manager you can view the folders and files on the System SD card and the Optional SD card You can then use various commands to upload and download files to and from the cards UA Avaya IP Office R6 Manager Embedded File Management OffLine 6 0 11025 Administrator I ja x File Edit View Help n Pi ila ar EIER UffLine Mame 14xx_R1 bin Pe SYSTEM a RAI E Date Modifed 10 11 2009 15 55 36 i 5 BACKUP Jee Boe Lene Size bytes 175 272 DI i E DYNAMIC Ba 2410_R6 BIN 66962 pm A 3 LVMAIL 2420_RE BIN Attributes a PRIMARY aa 4607 dbte1_82 bin 899 M Readony I Hidden a 4602dbte1_82 bin Isa 4602sbtet_82 bin 5410 _RE6 BIN 5420 RE BIN Total Space Used bytes 705 921 024 56 FBO bte1810 bir i Spa
193. ion interconnect cable Each module is supplied with an expansion connect cable and a power supply unit 20 gt An appropriate locale specific power cord 21 for the power supply unit must be ordered separately e Each external expansion module is supplied with a blue 1 meter 3 3 expansion interconnect cable This cable must be used when connecting to expansion ports on the rear of a control unit Installation Requirements e O Installation space either on or under the existing IP Office control unit e O Switched power outlet socket e O Available EXPANSION port on the control unit e O Grounding Requirements e O Functional Grounding Connection of a functional earth 25 is e O Recommend for all modules e O Connection of a functional ground is mandatory for Analog Trunk modules e O Protective Grounding Connections of a protective ground via surge protection equipment 26 is e O Mandatory for Analog trunk modules in the Republic of South Africa e O Mandatory for Digital Station and Phone modules connected to out of building extensions e O Mandatory for Digital Station V2 and Phone V2 modules Tools Required e O Manager PC e O Tools for rack mounting 69 optional Parts and Equipment Required e O External Expansion Module Each module is supplied with a suitable external power supply unit and a 1m blue interconnect cable 2m Yellow interconnect cables are supplied with the IP500 4 Port Expansion card and should
194. ire must be thick enough to handle all the lines being affected by indirect strike at the same time Analog Phone Extensions LP Office Barrier Box 103 e Connection from the expansion module to the Phones External expansion Supports a single connection phone must be via a surge protector at each end module POT 204 or PHONE 204 Maximum of 16 on any expansion and via the primary protection point in each ports only module building e The IP Office expansion module and control unit DS Phone Extensions ITWLinx towerMAX DS 2 102 aa die nn i the External expansion module DS Supports up to 4 connections POLSO JEA DS j 9 198 ports only This device was previously e The between building connection must be via referred to as the Avaya 146E earthed ducting preferable underground The cable must not be exposed externally at any point TCM Phone Extensions None Currently not supported Analog Trunks ITWLinx towerMAX CO 4x4 102 For installations in the Republic of South Africa the fitting of surge protection on analog trunks is a Supports up to 4 two wire lines requirement This device was previously l l l l l referred to as the Avaya 146C For other locations where the risk of lightning strikes is felt to be high additional protection of incoming analog trunks is recommended External Output Switch ITWLinx towerMAX SCL 8 Connections from an IP Office Ext O P port to an This device was previously external relay device must be via a surge protec
195. is running the control unit will shutdown 91 for 10 minutes IP Office Essential Edition PARTNER Version Installation Page 106 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Additional Processes AUX Button 6 10 DTE Port Maintenance The DTE port on the back of IP Office control units is not normally used when configuring an IP Office system However in extreme cases the DTE port can be used to default the system s configuration or to erase it core software if necessary h WARNING Due to the nature of the actions in this section they should only be performed if absolutely necessary to return a system back to working order In all cases you must make every effort to ensure that you have a backup copy of the system configuration e The DTE ports on IP Office expansion modules are not used for any maintenance or diagnostics 6 10 1 DTE Port Settings These ports are found on the rear of all IP Office control units and external expansion modules The DTE ports on external expansion modules are not used The RS232 DTE ports on the control units can be used for system maintenance and connection of serial terminal adaptors On IP400 control units the port can also be used for connection of the IP Office serial port licence key dongle An asynchronous terminal program such as HyperTerminal is also required Configure this for operation via a PC serial port as follows Bits per second 38 400 Parity None Flow Control None Dat
196. istered equipment or from other network connection ports Gain setting adjustment by unqualified personnel may result in violation of the FCC rules Qualified personnel may adjust gain settings above these levels only where 1 Measurement is made to ensure that the power levels sent to line at each network interface connected does not exceed the maximum levels specified in FCC part 68 section 68 308 b and TIA EIA IS 968 Section 4 5 for that specific interface type 2 Where gain adjustment away from the default values are made precautions should be taken to ensure that the connection of terminal equipment is controlled by qualified installation personnel 3 To conform with the Receive Objective Loudness Rating at distances greater than 2 7km from the central office on analog trunks a receive gain of 1 5dB must be set IP Office Essential Edition PARTNER Version Installation Page 225 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Index A Analog Phone Barrier Boxes 103 Phone Region Availability 30 162 Port 194 197 Application Call Logging 33 CD DVD 33 Maintenance Manager 187 Monitor 188 System Status Application TAPI 190 User 33 Voicemail Audio Port 194 Audio Port 197 Availability of Equipment 7 B Backup SD Card Barrier Boxes Analog Phone Rack Mounting Base Card Analog Phone Digital Station Legacy Card Carrier VCM 14 137 Batteries Lithium BRI Port Buttons Call appearance Intercom 82 Line appearance Pr
197. ive the configuration from the IP Office system 2 Select Tools Extension Renumber Ui Extension Renumber Default Numbering 3 Digit Renumber From Start Extension 100 ni End Extension Renumber To Start Extension Cancel e Default Numbering Select whether the systems uses 2 Digit or 3 Digit extension numbering In 2 digit systems the user extensions are fixed as 10 to 57 In 3 digit systems the user extension are numbered 100 upwards by default but can be renumbered In 2 digit mode only 48 extensions are supported in 3 digit mode a maximum of 100 extensions are supported e Renumber From Renumber To These options are available for systems set to 3 Digit numbering They can be used to renumber select extensions 3 Click on the save icon and save the updated configuration back to the IP Office system IP Office Essential Edition PARTNER Version Installation Page 85 IP Office 7 0 15 601042 Issue 23f 20 April 2011 5 6 Entering Licenses For IP500v2 control units license files can be pre loaded 61 onto the System SD card Those licenses 208 will then be merged with the configuration when the control unit is powered up Otherwise for all control units licenses can be entered into the configuration using IP Office Manager In addition to the methods below license can also be added by placing the addition licenses as a text file on the System SD card 61 You must ensure that the licenses being entered have been
198. k that the required bin file is present in Manager s working directory 2 Attach the serial cable between the PC and the DTE port on the IP Office control unit a Start the terminal program on your PC Ensure that it has been setup as listed in DTE Port Settings 107 Within a HyperTerminal session the current settings are summarized across the base of the screen b Enter AT note upper case The control unit should respond OK c Enter AT DEBUG The control unit should response with the time and date and then Hello gt to show it is ready to accept commands 3 To erase the current configuration in RAM memory enter upgrade 4 The IP Office will erase its current software and then send out a BootP request on the network for new software Manager will respond and start transferring the software using TFTP IP Office Essential Edition PARTNER Version Installation Page 111 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Erasing the Core Software via the Boot Loader 2 Run Manager e In the BOOTP entries check that there is an entry that matches the MAC Address IP Address and bin file used by the system An entry is normally automatically created when a configuration has been loaded from that IP Office e f an entry is not present create a new entry manually The first two details can be found in the Control Unit settings in the configuration file Then close and restart Manager e Under File Preferences ensure that Manager is
199. ld be removed prior to upgrading and then reinserted and the PC restarted 2 Insert the IP Office Administrator Applications DVD Select the option for the IP Office Administration Suit A folder window will display the installation files for the administration suite 3 Double click on setup exe 4 Select the language you want to use for the installation process This does not affect the language used by Manager when running Click Next gt 5 Select who should be able to run the Admin Suite applications Click Next gt 6 If required select the destination to which the applications should be installed We recommend that you accept the default destination Click Next gt 7 The next screen is used to select which applications in the suite should be installed Clicking on each will display a description of the application Click on the next to each application to change the installation selection When you have selected the installations required click Next gt i IP Office Admin Suite InstallShield Wizard Custom Setup Select the program features you want installed Click on an icon in the list below to change how a feature is installed Feature Description System Monitor 3 a Provides a system view of all ater o active calls For use with earlier System Status Application versions of IP Office Call Status This feature requires 36KB on vour hard drive Install to 8 Ensure that at minimum System M
200. ld be used this is not recommended for performing more advanced functions such as firmware upgrades 2 Connect the LAN cable from the PCs LAN port the LAN or LAN1 port on the IP Office control unit 3 Check that the orange LED lamp on the IP Office LAN port is on The green LED may also be flickering as it indicates traffic across the LAN connection 4 To test the connection before running Manager or System Status Application e Select Start Run and enter cmd e In the command window that appears enter ping 192 168 42 1 The results should show a number of ping replies from the IP Office This confirms basic communication between the Manager PC and the IP Office e If there are no ping replies enter ipconfig The results should list the IP address settings of the Manager PC as required above If they do enter exit and check the cable connection 5 You can now start Manager 50 System Status 51 or System Monitor 52 gt IP Office Essential Edition PARTNER Version Installation Page 49 IP Office 7 0 15 601042 Issue 23f 20 April 2011 3 3 Starting Manager IP Office Manager is used to access all parts of the IP Office configuration Manager can also be used to upgrade the software files used by an IP Office system Requirements e DIP Office Administration PC A Windows PC with the IP Office Administrator Application suite installed 475 e O LAN Cable 1 Select Start Programs IP Office Manager 2 If the PC h
201. licable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment NOTICE The Ringer Equivalence Number REN for this terminal equipment is 1 The REN assigned to each terminal equipment provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five IP Office Essential Edition PARTNER Version Installation Page 220 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Safety Statements Regulatory Instructions for Use 9 7 3 China V 00433220 f A A February 2007 Copyright 2007 Avaya Inc All Rights Reserved HRERFARHNERANEDRSENETFEFRLAN LEN Include this document with all Electronic Information Products imported or sold in the People s Republie of China Ai A ii aoc Hazardous Substance rer Ere REI SA FM Part Name PBDE TRE gt Metal Parts ERA Circuit Modules BB ee La CBR EE fF Cables amp Cable Assemblies THRA walt Plastic and Polymerie
202. ling programming or using your system call the Helpline or your Avaya representative Consultation charges may apply e Outside the USA If you need assistance when installing programming or using your system contact your Avaya representative e URL http support avaya com 9 5 Port Safety Classification The Avaya IP Office systems have the following ports which are classified as follows Port Description Port Classification PRI port PRI ISDN connection NET TNV Operating within the limits of SELV BRI ports BRI ISDN connection NET TNV Operating within the limits of SELV Analog ports Two wire analog trunk TNV3 Power fail ports Two wire analog trunk TNV3 DTE port Async Data connection SELV Analog Telephone Ports Telephone Extension ports TNV2 Digital Telephone Ports Telephone Extension ports SELV LAN ports 10 100 BaseT attachment to LAN SELV Expansion ports Expansion Module connector SELV Audio port Connector for Music on Hold SELV External Control port Connector for Controlling Ancillary SELV circuits DC Input port Connector for DC input power SELV Interconnection circuits shall be selected to provide continued conformance with the requirements of EN 609050 1992 A3 1995 clause 2 3 for SELV circuits and with the requirements of clause 6 for TNV circuits after connections between equipment IP Office Essential Edition PARTNER Version Installation Page 218 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Safet
203. ll work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM Y
204. module A locale specific 1EC60320 C13 power cord 20 for the external PSU is required but is not supplied with the module DS 19 RJ45 socket Digital Station port Used for connection of IP Office supported DS phones 30 If connected to an out of building extension 26 the connection must be made via additional IROB barrier devices in addition to the buildings primary protection The module must also be connected to a protective ground DTE 107 9 Way D Type socket For Avaya use only EXPANSION 20 RJ45 Socket Used for direct connection to an Expansion port on an IP Office control unit using the Expansion Interconnect cable supplied with the module Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing 73 Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Protection Out of Building Connections 26 All expansion modules are supplied with a base software level and should be upgraded to match the core software of the control unit in the IP Office system IPO 500 Digital Station 16 Ports 700449499 30 Ports 700426216 TECSO2 ZO C13 Power Cord CEE7 7 Europe 700289762 BS1363 United Kingdom 700289747 NEMA5 15P America 700289770 IP500 Wall Mounting Kit V2 All 700500923 IP500 Rack Mounting Kit All 700429202 Expansion modules include an external power supply unit PS
205. multi stage upgrade process The table below indicates the require upgrade paths Platform Current Release Upgrade Step 1 4 0 4 1 4 2 5 0 Load 7 0 All modules 4 0 4 1 4 2 5 0 Load 7 0 e Multiple Managers If more than one copy of Manager is running it is possible for the IP Office to request BIN files from a different Manager from the one that started the upgrade process Ensure that only one copy of Manager is running when upgrading an IP Office system e Other IP Office Applications Upgrading the core software of the IP Office control unit may require upgrades to associated software Typically IP Office is compatible with the previous release of most IP Office applications however for each IP Office core software release there may be exceptions These exceptions will be detailed in the Technical Bulletin for the IP Office core software release IP Office Essential Edition PARTNER Version Installation Page 97 IP Office 7 0 15 601042 Issue 23f 20 April 2011 6 5 1 Using the Upgrade Wizard 1 Ensure that you have a backup copy of the IP Office s configuration before performing this action If a copy of the configuration cannot be downloaded using Manager check the Manager application directory for previously downloaded configurations a Use Manager to download an up to date copy of the configuration If that is not possible check in the Manager application folder for a previous copy of the configuration b Using IP Office Mana
206. n IP Office Manager Once the configuration has been sent back to the IP Office and then reloaded the status will change to one of those below e Valid The features licensed can be configured and used e Invalid The license was not recognized It did not match the serial number of the Feature Key e Dormant The license is valid but is conditional on some other pre requisite licenses e Obsolete The license is valid but is one no longer used by the level of software running on the IP Office system e Expired The license has gone past its expiry date e License The name of the licensed feature This may differ from the ordered RFA name e Instances Depending on the license this may be the number of ports enabled or number of simultaneous users of the licensed feature Sometime the number of instances is specified in the license name e Expires Most purchased licenses have no expiry setting For some features trial licenses may be available which will have an expiry date IP Office Essential Edition PARTNER Version Installation Page 29 IP Office 7 0 15 601042 Issue 23f 20 April 2011 1 8 IP Office Phones IP Office Release 7 0 supports the following phones and phone add ons Availability may depend on location and may be subject to local restrictions Enhanced Tip and Ring ETR Port These phones are only supported on an ETRE card in a IP500v2 systems The following are supported in IP Office Essential Edition PARTNER
207. n Page 23 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Standard IP Office Cables The following are Avaya standard cables available for use with IP Office systems The maximum length is applicable if the standard Avaya cable is replaced with an alternate cable Cable Description SAP Code Standard Maximum Length Length 9 Way DTE Cable Cable 10 Structured Cabling DS Line Cable 19 BRI PRI Trunk Cable Expansion Interconnect Cable 201 LAN Cable 20 gt Connects to control unit RS232 DTE port 9 Way D type plug to 9 way D type socket DS and analog phones Connects PRI trunk ports to the line provider s network termination point RJ 45 to RJ 45 Red Connects the control unit to expansion modules RJ 45 to RJ 45 Blue Connects from IP Office LAN ports to IP devices RJ 45 to RJ 45 Grey 700213440 700213457 700213481 2m 6 6 Connects from RJ 45 sockets to RJ 11 socketed TT700047871 4m 13 2 3m 9 10 1m 3 3 3m 9 10 2m 6 6 See table below 1m 3 3 The table below details the maximum total cable distances for DS and analog extensions using different cable types Telephone 1400 Series 9400 9500 Series TCM without power booster with power booster Analog Phones ETR Phones Unshielded Twisted Pair UTP 50nf Km CW1308 100m 328 AWG22 AWG24 AWG26 0 65mm 0 5mm 0 4mm 1200m 3937 1200m 3937 1000m 3280 305m 1
208. nce of an RJ 45 to RJ 45 cable However connection at the line provider s end may require use of a different plug type in order to match the line providers equipment e RJ 11 Phone Connectors Many phones use RJ 11 sockets and are supplied with RJ 11 to RJ11 cables RJ11 plugs can be inserted into RJ 45 sockets and in many case the connection will work However this is not recommended or supported as the connection lock is not truly positive and may become disconnected An RJ45 to R 11 cable 198 is available for these connections IP Office Essential Edition PARTNER Version Installation Page 195 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Standard IP Office Cables The following are Avaya standard cables available for use with IP Office systems The maximum length is applicable if the standard Avaya cable is replaced with an alternate cable Cable Description SAP Code Standard Maximum Length Length 9 Way DTE Cable Cable 10 Structured Cabling DS Line Cable 19 BRI PRI Trunk Cable Expansion Interconnect Cable 201 LAN Cable 20 gt Connects to control unit RS232 DTE port 9 Way D type plug to 9 way D type socket DS and analog phones Connects PRI trunk ports to the line provider s network termination point RJ 45 to RJ 45 Red Connects the control unit to expansion modules RJ 45 to RJ 45 Blue Connects from IP Office LAN ports to IP devices RJ 45 to RJ 45 Grey 700213440 700213457 7002
209. ned in Manager the value set in the Locale field should always be checked and changed if necessary The system s Locale sets factors such as the default ringing patterns and caller display settings The locale also controls the language that a voicemail server will use for prompts Argentina Australia Bahrain Belgium Brazil Canada Chile China Colombia Denmark Egypt Finland France Germany Greece Hong Kong Hungary Iceland India Italy Korea Kuwait Mexico Morocco Netherlands New Zealand e Norway Oman Pakistan Peru Poland Portugal Qatar Russia Saudi Arabia Singapore The locales supported in IP Office Essential Edition PARTNER Version mode are IP Office Essential Edition PARTNER Version Installation IP Office 7 0 e Canada e Mexico South Africa Spain Sweden Switzerland Taiwan Turkey United Arab Emirates United Kingdom United States Venezuela e United States Page 32 15 601042 Issue 23f 20 April 2011 System Overview Supported Country Locales 1 11 IP Office Software Applications The IP Office applications are available on a number of DVDs These can be ordered at a nominal cost to cover order processing and delivery Separate installation packages for IP Office applications can also be downloaded from the Avaya support website at http support avaya com IP Office Release 7 0 Admin and 2 These DVDs contain installation packages for all the main IP 700
210. net must be considered For example the rack temperature may be above the room temperature and airflow within the rack will be restricted The environmental requirements 38 gt for the individual IP Office units are still applicable inside the rack cabinet IP500 Rack Mounting Kit Lo x10 e IP500 Rack Mounting Kit SAP 700429202 This kit contains all the components required for the rack mounting of a single IP500v2 control unit IP500 control unit or IP500 external expansion module This includes screws for fixing of the brackets to the module bolts for securing the module in the rack and cable tidy brackets e 1P400 Rack Mounting Kit SAP 700210800 This kit contains all the components required for the rack mounting of a single control unit or expansion module This includes screws for fixing of the brackets to the module and bolts for securing the module in the rack Barrier Box Rack Mounting Kit e Barrier Box Rack Mounting Kit SAP 700293905 Barrier boxes must be used for out of building analog phone extensions 26 This bracket allows up to 8 IP Office barrier boxes to be rack mounted and simplifies the number of connections to the protective ground point in the rack This kit must be used when more than 3 barrier boxes are in use and supports a maximum of 16 barrier boxes for a single external expansion module IP Office Essential Edition PARTNER Version Installation Page 43 IP Office 7 0 15 601042 Issue 23f 20 April 2011
211. networks All IP Office control units and external expansion modules must be connected to a functional ground Where the unit is connected to a power outlet using a power cord with an earth lead the power outlet must be connected to a protective earth In some cases such as ground start trunks in addition to being a protective measure this is a functional requirement for the equipment to operate In other cases it may be a locale regulatory requirement and or a necessary protective step for example areas of high lightning risk h WARNING During installation do not assume that ground points are correctly connected to ground Test ground points before relying on them to ground connected equipment e Additional protective equipment In addition to grounding additional protective equipment will be required in the following situations e On any Digital Station or Phones external expansion module connected to an extension located in another building Refer to Out of Building Telephone Installations 26 e In the Republic of South Africa on all Analog Trunk external expansion modules ATM16 and on any control units containing an analog trunk cards ATM4 ATM4U Tools Required e O M4 Cross Head Screwdriver e O Tools suitable for crimping a cable spade Parts and Equipment Required e O 14AWG Solid copper wire for ground connection e O Cable sleeve matching local regulator requirements Typically green for a functional ground an
212. nsfer Default Data 21 File Transfer Control 23 Telnet 25 Simple Mail Transfer 37 Time 43 Who Is 53 Domain Name Server 67 Bootstrap Protocol Server 68 Bootstrap Protocol Client 69 Trivial File Transfer 70 Gopher 79 Finger 80 World Wide Web HTTP 115 Simple File Transfer Protocol 123 Network Time Protocol 137 NETBIOS Name Service 138 NETBIOS Datagram Service 139 NETBIOS Session Service Protocols IP Office Monitor as well as displaying the Protocol number in decimal of packets also displays the names of the more common Protocols For example pcol 1 is decoded as pcol 1 ICMP 156 SQL Service 161 SNMP 162 SNMPTRAP 179 Border Gateway Protocol 1719 H 323Ras 1720 H 323 H 245 50791 IPO Voicemail 50792 IPO Network DTE 50793 IPO Solo Voicemail i e Wave driver for TAPI 50794 IPO Monitor 50795 IPO Voice Networking 50796 IPO PCPartner 50797 IPO TAPI 50798 IPO Who Is response 50799 IPO BLF 50800 IPO License Dongle 50801 EConf Protocol numbers currently decoded by IP Office Monitor are e 1 Internet Control Message ICMP e 2 Internet Group Management IGMP e 6 Transmission Control TCP e 8 Exterior Gateway Protocol EGP e 9 Interior Gateway Protocol I GP e 17 User Datagram UDP e 41 Ipv6 IPV6 e 46 Reservation Protocol RSVP e 47 General Routing Encapsulation GRE e 58 ICMP for IPv6 IPv6 1 CMP e 111 IPX in IP IPX In IP e 115 Layer Two Tunneling Protocol L2TP
213. nsion module is supplied with a blue 1 meter 3 3 expansion interconnect cable This cable must be used when connecting to expansion ports on the rear of a control unit Expansion Interconnect Cable The Expansion Interconnect cable is used to link expansion ports between the IP Office control unit and external expansion modules Ras R45 e Supply One cable is normally supplied with each external expansion module e SAP Code 1m 3 3 Blue cable 700213457 2m 6 6 Yellow cable 700472871 8 11 10 EXT O P Port These ports are found on the rear of all IP Office control units They are used for connection to external switching relays The port uses a standard 3 5mm stereo jack plug for connection The IP Office is able to open high resistance close low resistance or pulse close for 5 seconds and then open two switches within the port Either switch can be operated separately These switches are intended for activation of external relays in systems such as door opening systems e CAUTION In installations where this port is connected to a device external to the building connection must be via a towerMAX SCL 8 Surge Protector and a protective ground connection must be provided on the IP Office control unit DEL on Pete Switch 1 Switch 1 1 3 L O CL E 3 5mm Stereo 2 Switch 2 Jack Plug 3 0 Volts Ground Chassis Switch 1 e Switching Capacity 0 7A e Maximum Voltage 55V d c e On state resis
214. nsions modules must only be removed and added to an IP Office system when that system is switched off 91 In the sections below the term component can refer to a card fitted into the IP Office or an external expansion module Note that for extension ports by default both an extension entry and a user entry will exist in the IP Office configuration Extension entries can be deleted without deleting the corresponding user entry This allows retention of the user settings and association of the user with a different extension by changing that extensions Base Extension number to match the user s Extension ID Like for Like Replacement If replacing with a componenet of the same type no configuration changes are necessary 1 Switch off the IP Office system 91 2 Remove the card or external expansion module Note the card slot or expansion port used as the replacement must be installed in the same position 3 Install the replacement using the appropriate process for the type of component Fitting 1P500 cards 6 Adding External Expansion Modules 715 4 Restart the IP Office system Higher Capacity Replacement If replacing with a component of the same type but higher capacity when restarted the IP Office will automatically create configuration entries for the new trunks or extensions users 1 Switch off the IP Office system 915 2 Remove the card or external expansion module Note the card slot or expansion port used as the repla
215. ntrol Unt a Team Digital Earthed Ducted i i abling Approved Ground Point Approved Ground Point RJ45 RJ45 Not used Not used Ring Il Optional Ring L I H E Tip II Optional Not used 1 1 2 2 3 3 4 4 5 Tipl 5 6 6 7 7 8 8 Not used IP Office Essential Edition PARTNER Version Installation Page 102 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Additional Processes Out of Building Telephone Installations 6 6 2 Analog Phone Barrier Box Where analog phone extensions are required in another building additional protective equipment must be used in the form of IP Office Phone Barrier Boxes and protective earth connections Ah CAUTION PHONE POT ports on the front of control units must not be used for extensions that are external to the main building The correct IP Office specific barrier boxes must be used These modules have been designed specifically for the signalling voltages used by the IP Office system e Only the IP Office Phone Barrier Box should be used with Phone V1 modules e Only the IP Office Phone Barrier Box V2 should be used with Phone V2 modules e No other type of analog phone barrier box should be used Where more than 3 barrier boxes are required in a building they must be rack mounted using a Barrier Box rack mounting kit 104 A maximum of 16 barrier boxes c
216. o CCC Wallboard Server 3478 SIP UDP Port used for STUN requests from the IP Office to the SIP provider 5005 IRTCPMon UDP RTCP Monitoring information from Avaya H323 phones 5060 sip UDP SIP Line Signalling TCP 8080 HTTP TCP Browser access to the Delta Server application 8089 F Enconf UDP From the IP Office to the Conferencing Center Server Service User access to the Conferencing Center is direct via HTTP sessions 8888 HTTP TCP Browser access to the IP Office ContactStore VRL application IP Office Essential Edition PARTNER Version Installation Page 191 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Por fa runden 2 49152 RTP RTCP UDP Dynamically allocated ports used during VolP calls for RTP and RTCP traffic The to port range can be adjusted through the System Gatekeeper tab 53247 x 50791 IPO Voicemail UDP To voicemail server address 50793 IPO Solo UDP From IP Office TAPI PC with Wave drive user support Voicemail 50794 IPO Monitor UDP From the IP Office Monitor application 50795 IPO Voice UDP Small Community Network signalling AVRIP and BLF updates Each system does Networking a broadcast every 30 seconds BLF updates are sent required up a maximum of every 0 5 seconds 50796 IPO PCPartner UDP From an IP Office application for example Phone Manager or SoftConsole Used to initiate a session between the IP Office and the application 50797 IPO TAPI UDP From an IP Office T
217. o which the IP Office sends for example to a PC running an IP Office application Indicates that the port and or protocol can be changed Por _ Iron n __r _ 25 b SMTP TCP Email system alarms from the IP Office to SMTP server For IP Office 4 2 also used for Voicemail Email on Embedded Voicemail 37 Time UDP Time requests from the IP Office to a Time Server RFC868 53 DNS UDP Domain Name Service responses 67 sI BOOTP DHCP UDP DHCP server operation 68 m BOOTP DHCP UDP DHCP client operation 69 si TFTP UDP File requests to the IP Office 69 TFTP UDP File requests by the IP Office 80 i HTTP TCP HTTP File requests 161 SNMP UDP From SNMP applications 162 SNMP Trap UDP To addresses set in the IP Office configuration 500 IKE UDP Key exchange for IPSec protocol 389 LDAP TCP Lightweight Directory Access Protocol 443 HTTPS TCP HTTPS communication with IP Office provisioned DECT IP Office Softphone 520 gt RIP UDP To and from the IP Office to other RIP devices For RIP1 and RIP2 RIP1 520 2 RIP UDP compatible the destination address is a subnet broadcast eg 192 168 42 255 For RIP2 Multicast the destination address is 224 0 0 9 1701 4 L2TP UDP Layer 2 tunneling protocol 1718 H 323 UDP H 323 Discovery 1719 H 323 RAS UDP H 323 Status VolP device registering with the IP Office 1720 H 323 H 245 UDP H 323 Signalling Data to a registered VolP device 2127 UDP UDP PC Wallboard t
218. of different types for example trunk lines phone extensions ground and power connections should be kept separate Analog Phone Digital Station DS Module External Contact Closure Device Approved Ground Point Approved Ground Foint e All cabling between buildings should be enclosed in grounded ducting Ideally this ducting should be buried e A Primary Protection Box must be provided at the point where the cables enter the building This should be three point protection tip ring and ground Typically this would be gas tube protection provided by the local telephone company The ground wire must be thick enough to handle all the lines being affected by indirect strike at the same time Analog Phone Extensions IP Office Barrier Box 103 e Connection from the expansion module to the Phones External expansion Supports a single connection phone must be via a surge protector at each end module POT 204 or PHONE 204 Maximum of 16 on any expansion and via the primary protection point in each ports only module building e The IP Office expansion module and control unit DS Phone Extensions ITWLinx towerMAX DS 2 102 0 pali Me se the External expansion module DS Supports up to 4 connections a a cl a 9 198 ports only This device was previously e The between building connection must be via referred to as the Avaya 146E earthed ducting preferable underground The cable must n
219. ogrammable 33 189 33 121 103 104 14 137 14 137 14 137 216 194 82 82 82 C Cable Access Requirements Clearance Requirements Cables Maximum Cable Distances Standard IP Office 23 195 Cabling Lightening Protection 26 101 Call appearance buttons 82 Call Logging Application 33 Call Status Application Calls External Internal Cards IP500 Analog Phone Base IP500 Digital Station Base Conference Center 39 39 23 195 33 82 82 139 141 Application 33 Configuration Create New 60 Erase 108 IP Office Essential Edition PARTNER Version Installation IP Office 7 0 Index Connections Grounding 25 Out of Building ContactStore Application Control Unit Rack Mounting Wall Mounting Copy SD Card Country Languages 32 Supported Locales Create Configuration 60 D Daughter Cards Analog Trunk BRI Trunk PRI Trunk PRI U Trunk Trunk 16 DC I P Port 194 DCI I P Port 198 DECT Phone 30 162 Region Availability 30 162 DS IROB Phone 30 102 162 Port 194 198 Region Availablility 30 162 DTE Port 107 Cable requirement RS232 107 199 Settings 107 199 26 101 33 27 27 123 32 16 146 16 147 16 102 107 199 E Embedded Voicemail Application 33 EMC Cautions Canadian Department of Communications EMC Caution for China 219 Federal Communications Commission Envirmental Requirements 38 Equipment Availability 7 Expansion Port 194 Expansion Modules IP400
220. ollowing are the default short codes in the IP Office configuration for external output switch operation They use the short code features Relay On closed Relay Off open and Relay Pulse Closed 39 42 Open 40 43 Pulse 41 44 6 7 1 Port Connection These ports are found on the rear of all IP Office control units They are used for connection to external switching relays The port uses a standard 3 5mm stereo jack plug for connection The IP Office is able to open high resistance close low resistance or pulse close for 5 seconds and then open two switches within the port Either switch can be operated separately These switches are intended for activation of external relays in systems such as door opening systems e CAUTION In installations where this port is connected to a device external to the building connection must be via a towerMAX SCL 8 Surge Protector and a protective ground connection must be provided on the IP Office control unit DEL on Pete Switch 1 Switch 1 O R 3 5mm Stereo 2 Switch 2 13 Jack Plug 3 0 Volts Ground Chassis Switch 1 e Switching Capacity 0 7A e Maximum Voltage 55V d c e On state resistance 0 7 ohms e Short circuit current 1A e Reverse circuit current capacity 1 4A e Ensure that pins 1 and 2 are always at a positive voltage with respect to pin 3 3 5mm stereo audio jack plugs are frequently sold as pre wired sealed modules It may be necessary to use a multi meter
221. on Page 124 IP Office 7 0 15 601042 Issue 23f 20 April 2011 SD Card Management Backing Up the System SD Card 7 4 4 2 Restoring Software from an Optional SD Card These processes copy all files in the folder except the configuration file config cfg and licenses file keys txt The processes take approximately 5 minutes These process do not restore embedded voicemail prompts see Upgrading Card Software 126 e h IP Office Technical Bulletins Ensure that you have obtained and read the IP Office Technical Bulletin relating to the IP Office software release which you are installing This bulletin will contain important information that may not have been included in this manual IP Office Technical Bulletins are available from the Avaya support website http support avaya com h Upgrade Licenses Some upgrades may require entry of upgrade licenses oe WARNING This process will require the IP Office system to reboot in order to complete the process Any current calls and services will be ended by the reboot Copying Software Files from the Optional SD Card Using IP Office Manager 1 Using IP Office Manager select File Embedded File Management 2 Using the Select IP Office menu select the IP Office system 3 The file contents of the memory cards are displayed 4 Select File Upgrade Binaries e The software files all files in the folder except the configuration file config cfg and licenses file keys txt in the pr
222. on or IP Office Essential Edition Quick Version mode It provides 6 ETR ports for connection of ETR phones 2 Analog extension ports are also provided for emergency use only with an analog trunk card e The card can be fitted with an IP500 trunk daughter card which uses the base card ports for trunk connection e Maximum 3 per IP500v2 control unit e The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors e If fitted with an IP500 Analog Trunk daughter card during power failure phone ports 7 and 8 are connected to analog trunk port 12 However during normal operation analog phone ports 7 and 8 are not useable IP Office Essential Edition PARTNER Version Installation Page 15 IP Office 7 0 15 601042 Issue 23f 20 April 2011 1 3 2 IP500 Trunk Cards Most IP500 base cards 14 can be fitted with an IP500 trunk daughter cards to support the connection of trunks to the base card Each daughter card is supplied with the stand off pillars required for installation and a label to identify the daughter cards presence on the front of the base card after installation e P500 Combination cards are pre fitted with a trunk daughter card which cannot be removed or changed for another type of trunk daughter card IP500 Analog Trunk Daughter Card 146 ts This card allows the base card to support 4 analog loop start trunks
223. onitor and Manager are selected Click Next gt 9 Click Install 10 Installation of Windows Net2 components may be required If dialogs for this appear follow the prompts to install Net 11 If requested reboot the PC IP Office Essential Edition PARTNER Version Installation Page 48 IP Office 7 0 15 601042 Issue 23f 20 April 2011 IP Office Administration Software Installing the Admin Applications 3 2 Installer PC Connection During installation it is recommended that the IP Office control unit is started without it being connected to any network That ensure that the IP Office defaults to a known set of IP address settings If the IP Office is started connected to a network with a DHCP server The programming PC will need to be connected to the same network as either a DHCP client or with an IP address valid for that network This section covers connecting your installation PC directly to the IP Office control unit Requirements e DIP Office Administration PC A Windows PC with the IP Office Administrator Application suite installed 47 e O LAN Cable Direct Connection to a Defaulted IP Office Control Unit 1 The default address for an IP Office control unit LAN port is 192 168 42 1 255 255 255 0 To directly connect a PC change the TCP IP properties for the PCs LAN port to the following Fixed IP address 192 168 42 203 Default gateway 192 168 42 1 e While setting the PC to be a DHCP client cou
224. or 188 Syatem Status Application 189 IP Office Essential Edition PARTNER Version Installation IP Office 7 0 TAPI 190 Licenses PC Base 29 PC Less 29 Lightening Portection 216 Lightening Protection 26 101 Line appearance buttons 82 Lithium Batteries 216 M Maintenance Applications Manager Application 33 Components 187 License Requirements PC Requirements 187 Upgrade Software 97 Memory card Removal Mode Key 82 PBX 8 Modules Trunk Interface Monitor Application 33 Components 188 License Requirements PC Requirements 188 Protocols 191 MS CRM Application 33 187 93 114 129 217 188 33 N New Configuration 60 O Out of Building Connections 26 101 P Parallel Feature Key 29 PBX Mode 82 PC Base Licensing 29 PC Less Licensing 29 PF Port 194 PF Port 203 Phone POT Port 194 Phone POT Port 204 Phone Manager Application Port Analog 194 197 Assigned 191 Audio 194 197 BRI 194 DC I P 194 DCI I P 198 Door 105 DS 194 198 Expansion 194 201 EXT O P 105 194 201 IP Office 191 LAN 194 202 PF 194 203 Phone POT 33 194 204 Page 228 15 601042 Issue 23f 20 April 2011 Port PRI 194 205 RS232 DTE 194 RS323 DTE 107 199 Safety Classification 218 USB 194 Used 191 WAN 194 Power Supplies 1151C1 20 115102 20 Cords 21 Type 40w PSU 20 Type 45W Earthed PSU 20 Type 60W Earthed PSU 20 Uninterrupted Power Supply 22 PRI Port 194 PRI Port 205 Programmable buttons 8
225. orts to an IP500v2 control unit Not supported by IP500 control units e Supports e 6 Digital Station ports e 2 Analog Extension ports e 4 Analog Trunk ports e 10 voice compression channels e 1P500 Control Unit e IP500v2 Control Unit e Maximum per Control Unit 2 combination cards of any type per IP500v2 control unit e IP500 Trunk Card Support 1 The trunk daughter card is pre installed and cannot be replaced with another card type Port Type Digit Station Provides DS 198 ports for digital stations 30 except 4100 4400 7400 M and T Series LEDS e Green On Phone detected e LED1 is also used for base card status e Red On Error e Red Flash every 5 seconds Card okay e Red Slow Flash Initializing e Red Fast Flash System shutdown Analog Supports ICLID modes DTMFA DTMFC DTMFD FSK and UK20 Extension REN 2 1 for external bell device Off Hook current 25mA Ring Voltage 40V Intended for connection to two wire analog phones the ports do not include a ringing capacitor For connection to 4 wire analog phones connection should be via a master socket with ringing capacitors During power failure extension port 8 is connected to the analog trunk port 12 No status LEDs are used for analog phone extensions Analog Trunk DTMF ICLID Busy tone detection Over voltage and lightning protection DTMF and LD dialing Adjustable echo cancellation default 16ms Selectable to Off 8 16 32
226. ost Boot Operation During normal operation configuration and binary files sent to the System SD card primary folder using IP Office Manager are also written to the non volatile memory If the system has booted from its non volatile memory due to an SD card problem it is still possible to upgrade the ip500v2 bin file using the IP Office upgrade wizard IP Office Essential Edition PARTNER Version Installation Page 117 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Boot Alarms The following apply if the IP500v2 boots using software other than that in its System SD primary folder e Analarm will be shown in the System Status Application It will also generate an alarm if the card in any slot is not compatible These alarms are also output as SNMP Syslog or email alarms e The IP Office Manager Select IP Office menu will display an h icon indicating that the IP Office system is running using software other than from the System SD card s primary folder e The configuration can be read but will be read only Attempting to send a configuration to the system will cause the error message Failed to save configuration data Internal error Bypassing the System SD Card Primary Folder The control unit can be forced to bypass the System SD card s primary folder and non volatile memory when starting This is done by pressing the Aux button while applying power to the control unit This action may be necessary if following an upgrade of the
227. ot be exposed externally at any point TCM Phone Extensions None Currently not supported Analog Trunks ITWLinx towerMAX CO 4x4 102 For installations in the Republic of South Africa the fitting of surge protection on analog trunks is a Supports up to 4 two wire lines requirement This device was previously l l l l l referred to as the Avaya 146C For other locations where the risk of lightning strikes is felt to be high additional protection of incoming analog trunks is recommended External Output Switch ITWLinx towerMAX SCL 8 Connections from an IP Office Ext O P port to an This device was previously external relay device must be via a surge protector referred to as the Avaya 146G The towerMAX range of devices are supplied by ITWLinx http www itwlinx com IP Office Essential Edition PARTNER Version Installation Page 26 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Overview Power Supplies and Cables 1 6 Wall and Rack Mounting All the IP Office control units are designed to be free standing On systems with external expansion modules the control unit and modules are intended to be stacked Using additional option mounting kits some systems can be wall or rack mounted Control Expansion Unit la IP500 Control Unit IP500v2 Control Unit IP500 External Expansion Modules KIRIK LELLO I P400 External Expansion Modules Wall Mounting IP500 IP500v2 control units and IP500 external expansion modules
228. ote are upgraded if necessary System SD Card In this method the System SD card is shut down and Upgrade 127 removed from the control unit The card s contents are upgraded using IP Office Manager Upgrade from This method uses an SD card loaded with the required Optional SD Card 128 version of IP Office software The card is inserted into the control unit s Option SD card slot and its contents copied to the System SD card IP Office Essential Edition PARTNER Version Installation Page 126 IP Office 7 0 15 601042 Issue 23f 20 April 2011 SD Card Management Upgrading Card Software 7 5 1 Upgrading Remotely Using Manager This process will copy all system files not present or of a different version compared to those already present on the System SD card That includes IP Office software files and embedded voicemail prompt files 1 Using IP Office Manager select File Embedded File Management 2 Using the Select IP Office menu select the IP Office system 3 The file contents of the memory cards are displayed 4 Select File Backup System Files The contents of the primary folder on the System SD card will be copied to the backup folder This process takes approximately 6 minutes 5 Select File Upload System Files The system files that Manager has will be uploaded to the primary folder on the System SD card This includes IP Office software files and embedded voicemail prompt files Depending on the files that need to
229. ound connections to these points should use a 14 AWG solid wire with either a green sleeve for a functional ground or green and yellow sleeve for a protective ground e Additional protective equipment In addition to grounding additional protective equipment will be required in the following situations Refer to Out of Building Telephone Installations 26 e On any Digital Station or Phones external expansion module connected to an extension located in another building e In the Republic of South Africa on all Analog Trunk external expansion modules ATM16 and on any control units containing an analog trunk cards ATM4 ATM4U IP Office Essential Edition PARTNER Version Installation Page 25 IP Office 7 0 15 601042 Issue 23f 20 April 2011 1 5 6 Lightning Protection Out of Building Connections The following are the only supported scenarios in which wired extensions and devices outside the main building can be connected to the IP Office system In these scenarios additional protection in the form of protective grounding and surge protectors must be fitted h WARNING The fitting of additional protection does not remove the risk of damage It merely reduces the chances of damage Main Building _ Control Unit Secondary Building CO Analog Lines Analog Module Phone Module Primary Protection Boxes H Earthed Ducted Um PL bling e Cables
230. per module IP Office Essential Edition PARTNER Version Installation Page 168 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components Phones 8 7 10 Audio Conferencing Unit Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an 1P500v2 They can be connected to digital station ports provided by an 1P500 TCM8 base card or on a DS16A DS30A external expansion module The Audio Conferencing Unit ACU is a multiple microphone desktop conferencing unit The Audio Conferencing unit only supports the following Feature codes e Speeddial Feature 0 This feature code can be used to dial a stored number e If Feature O is followed by a 3 dight number in the range 000 to 255 the system directory entry with the matching index is dialed e f Feature O is followed by and a 2 digit number in the range 71 to 94 the personal directory entry with the matching index is dialed e Hold Switch Calls Feature 2 This feature code will hold the current call If there was already a call on hold the feature code will switch between calls e Conference Feature 3 If the Audio Conferencing Unit has a call connected and another call on hold using this feature code will conference the unit and those calls e Last Number Redial Feature 5 When the phone is idle this feature code can be used to redial the last number dialed from the Audio Conferencing Unit IP Office Essential Edition PARTNER Version Inst
231. quipment ordered for the installation Procedure 1 0 Check for Packaging Damage Before unpacking any equipment check for any signs of damage that may have occurred during transit If any damage exists bring it to the attention of the carrier 2 0 Check the Correct Parts Have Been Delivered Check all cartons against the packing slip and ensure that you have the correct items Report any errors or omissions to the equipment supplier 3 0 Retain All Packaging and Documentation While unpacking the equipment retain allthe packaging material Fault returns are accepted only if repackaged in the original packaging If performing a staged installation the original packaging will also assist when repacking equipment to be moved to the final install site 4 0 Ensure that Anti Static Protection Measures are Observed Ensure that anti static protection measures are observed at all times when handling equipment with exposed electrical circuit boards 5 0 Check All Parts Visually inspect each item and check that all the necessary documentation and accessory items have been included Report any errors or omissions to the dealer who supplied the equipment 6 0 Check All Documentation Ensure that you read and retain any documentation included with the equipment IP Office Essential Edition PARTNER Version Installation Page 57 IP Office 7 0 15 601042 Issue 23f 20 April 2011 4 4 SD Card Preparation IP500v2 control units are supplied with no
232. rd is fitted with an IP500 Analog Trunk daughter card during power failure extension port 8 is connected to analog trunk port 12 IP500 ATM Combination Card On this card during power failure extension port 8 is connected to analog trunk port 12 IP500 Analog Trunk Daughter Card Regardless of the IP500 card hosting it during power failure pins 4 and 5 of port 12 are connected to pins 7 and 8 IP400 ATM16 External Expansion Module This external expansion module has two ports PF1 and PF2 on its rear During power fail conditions PF1 is internally connected to ANALOG port 1 on the module PF2 is internally connected to ANALOG port 2 on the same module IP500 ETR6 Card On this card during normal operation extension ports 7 and 8 are not useable However if the card is fitted with an IP500 Analog Trunk daughter card during power failure extension ports 7 and 8 are connected to analog trunk port 12 In all cases these only work with loop start analog trunks Any phones connected to these ports should be clearly labeled as power fail extensions in accordance with the appropriate national and local regulatory requirements IP Office Essential Edition PARTNER Version Installation IP Office 7 0 Page 36 15 601042 Issue 23f 20 April 2011 Chapter 2 Installation Requirements IP Office Essential Edition PARTNER Version Installation Page 37 IP Office 7 0 15 601042 Issue 23f 20 April 2011 2 Installation Requirem
233. rd which uses the base card ports for trunk connection e Maximum 3 per IP500v2 control unit e The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors e If fitted with an IP500 Analog Trunk daughter card during power failure phone ports 7 and 8 are connected to analog trunk port 12 However during normal operation analog phone ports 7 and 8 are not useable IP Office Essential Edition PARTNER Version Installation Page 138 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components IP500 Base Cards 8 2 1 Analog Phone This card is used to add analog phone ports to an IP500 and IP500v2 control unit It is available in two variants providing either 2 or 8 analog extension ports e Supports Provides either 8 or 2 analog 197 phone ports depending on card variant e IP500 Control Unit e IP500v2 Control Unit lt e Maximum per Control Unit 4 e IP500 Trunk Card Support 1 Port Type Analog Supports ICLID modes DTMFA DTMFC DTMFD FSK and UK20 Extension REN 2 1 for external bell device Off Hook current 25mA Ring Voltage 40V Intended for connection to two wire analog phones the ports do not include a ringing capacitor For connection to 4 wire analog phones connection should be via a master socket with ringing capacitors If fitted with an analog trunk card for the Phone 8 during
234. re supported the IP Office system e KLM 184 48 Max 2 per phone 21 per system Used with M7324 176 phones Up to 2 buttons modules are supported per phone Each button module provides 48 programmable buttons e T7316E KEM 185 24 Max 9 per phone 42 per system Used with T7316E 180 phones Each button module provides 24 programmable buttons IP Office Essential Edition PARTNER Version Installation Page 182 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components Phone Add Ons 8 8 1 DBM32 The DBM32 add on provides an additional 32 twin LED programmable buttons for 1416 phones The units do not require their own power supply connection as they draw power from the phone to which they are connected e Up to 3 units can be connected in a chain from a single 1416 e Up to a maximum of 32 DBM32 units on the system Item SAP Code DBM32 BUTTON MODULE 700469968 Accessories 1600 SERIES BM32 CABLE REPLACEMENT 700415581 1600 SERIES BM32 BOND BRIDGE REPLACEMENT 700415599 1616 BM32 PLASTIC LABEL COVERS 20 REPLACEMENT Paper Labels 1616 BM32 PAPER DESI LABELS PACKAGE OF 50 LABELS 8 5 x 11 1616 BM32 PAPER DESI LABELS PACKAGE OF 50 LABELS A4 700434236 e h Note for Australian installations only Installations of the 1416 terminal with an 1151 PSU and DBM32 must be restricted to the same building as the host Gateway That is the 1416 if installed with an 1151 PSU and DBM32 cannot be connected in a
235. rent system use the steps below 3 Select File Select Unit Select System to Monitor Enter Control Unit P Address Control Unit Type ninni Nan WAN AAF Alchemy 192 168 42 1 F Office Password 0 Cancel 4 Enter the IP Office IP address and password of the IP Office Control Unit you want to monitor e For an IP Office system ensure that the Control Unit Type is set to IP Office 5 Click OK 3 6 Phone Based Administration For systems running in IP Office Essential Edition PARTNER Version mode many features can be administered using phone based administration Some settings cannot be changed through phone based administration for example IP address and SIP trunk settings Those settings are only used in conjunction with network systems for which it is assumed that IP Office Manager will be used for system configuration Phone based administration is only possible using either of the first two extension in the system The phone connected at those positions also needs to be capable of being used for phone based admin e Supported phones are ETR 18D ETR 34D M7310 M7310N M7324 M7324N T7316E T7316 1408 and 1416 phones e The card fitted into Slot 1 of the control unit must be the correct type to support the phones e For details refer to the IP Office Essential Edition PARTNER Version Phone Based Administration manual IP Office Essential Edition PARTNER Version Installation Page 5
236. required line type e Physical trunk connection is via ports 9 and 10 of the host IP500 base card e Port 11 and 12 can be used as test points for connection of test and monitoring equipment for the adjacent port e Licenses The IP Office system supports 8 unlicensed B channels on each IP500 PRI U port fitted Additional B channels up to the capacity of ports installed and PRI mode selected require IP500 Universal PRI Additional Channels licenses added to the configuration These additional channels consume the licenses based on which additional channels are configured as in service from port 9 of slot 1 upwards D channels are not affected by licensing e Maximum per Control Unit 1 single port card per control unit Not supported in conjunction with BRI trunk cards in the same system e Software Level 4 1 910 1112 Daughter Card Ports 9 12 LIE KAREA The LEDs for ports 9 to 12 of the IP500 base card are used as follows Off No trunk present Green on Trunk present Green flashing Trunk in use Red Green Fast Flash port 9 or Green Fast Flash port 10 Alarm indication signal AIS from the trunk remote end Red with Green Blink port 9 or Green Blink port 10 Port in loopback mode set through IP Office System Monitor LED 9 is also used for daughter card status e Red On Error e Red Flash every 5 seconds Card e Red Slow Flash Initializing okay e Red Fast Flash System shutdown
237. rial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation s and Product s provided by Avaya All content on this site the documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyrig
238. rocesses IP Office Essential Edition PARTNER Version Installation Page 89 IP Office 7 0 15 601042 Issue 23f 20 April 2011 6 Additional Processes This section covers the following additional installation processes e Switching Off an IP Office System 91 gt e Rebooting an IP Office System 92 e Memory Card Removal 93 e Changing Components 95 e Upgrading the IP Office Software 97 e Out of Building Extensions 26 e Using the External Output Port 105 e Reset Button Usage 106 e AUX Button Usage 106 e DTE Port Maintenance 107 IP Office Essential Edition PARTNER Version Installation Page 90 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Additional Processes 6 1 Switching Off an IP Office System IP Office systems running IP Office Release 6 can be shut down in order to perform maintenance The shut down can be either indefinite or for a set period of time after which the IP Office will automatically reboot During the shut down process the current configuration in the control unit s RAM memory is copied to the control units non volatile memory For 1P500v2 systems that location is the System SD card For control units with memory cards the memory cards can be shutdown and restarted 129 separately from the system WARNINGS e A shutdown must always be used to switch off the system Simply removing the power cord or switching off the power input may cause errors e This is not a polite shutdown any users calls
239. rotective earth 5 Using 14AWG wire with green and yellow sleeve connect the other earthing pillar to the Phone module 6 Ensure that the following wires are not routed together in the same bundle e Earth lead from the barrier box to the Phone module e Internal wires e g wires going directly to the Phone module e Wires from external telephone going directly to the barrier boxes IP Office Essential Edition PARTNER Version Installation Page 104 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Additional Processes Out of Building Telephone Installations 6 7 Using the External Output Port All the IP Office control units are equipped with a EXT O P port The port is marked as EXT O P and is located on the back of the control unit adjacent to the power supply input socket The port can be used to control up to two external devices such as door entry relay switches The usual application for these switches is to activate relays on door entry systems However as long as the criteria for maximum current voltage and if necessary protection are met the switches can be used for other applications The switches can be switched closed open or pulsed closed for 5 seconds and then open This can be done in a number of ways e Using IP Office short codes e Through the Door tab in Phone Manager Pro e Through the Door Release option in IP Office SoftConsole e Via the Open Door action in Voicemail Pro Default Short Codes The f
240. rting 4100 Series and 7400 Series phones USB Not used IP Office Essential Edition PARTNER Version Installation IP Office 7 0 Page 194 15 601042 Issue 23f 20 April 2011 System Components Physical Ports 8 11 1 Cables The IP Office systems are designed primarily for use within an RJ 45 structured cabling system using CAT3 unshielded twisted pair UTP cabling and RJ 45 sockets A structured cabling system is one where cables are run from a central RJ45 patch panel in the communications data room to individual RJ45 sockets at user locations All wires in each cable between the patch panel and the desk socket are connected straight through This arrangement allows devices connected at the patch panel to be swapped to match the type of device that needs to be connected at the user socket For example making one user socket a phone port and another user socket a computer LAN port without requiring any rewiring of the cables between the patch panel and the user location Fut EIRE RE Line Providers Building Structured Network Termination Cabling e Traditional IDC Punchdown Wiring Installations Where necessary the far end RJ 45 plug can be stripped from IP Office cables and wired into traditional wiring systems using punch block connectors This type of installation should be performed by an experienced wiring technician e Trunk Connections The majority of IP Office trunk ports use RJ 45 connectors for accepta
241. runk connections when an IP500 trunk daughter card is fitted to this card e Supports ETR and analog phones Each ETR phone can be used for an ETR or analog phone Support for ETR 34D phone is limited to a maximum of 2 per ETR6 card and 4 in total e IP500 Control Unit X e IP500v2 Control Unit e Maximum per Control Unit 3 e IP500 Trunk Card Support 1 The IP500 BRI trunk daughter card is not supported Port Type Ports Features ETR e REN 1 Extensions e DTMF dialing only e Message waiting indication 51V stepped e ICLID mode Bellcore 202 LEDs e No status LED are used for ETR ports e LED1 is also used for base card status e Red On Error e Red Flash every 5 seconds Card okay e Red Slow Flash Initializing e Red Fast Flash System shutdown If fitted with an IP500 Trunk Daughter card during power failure both these ports are connected to analog trunk port 12 Supports ICLID modes DTMFA DTMFC DTMFD FSK and UK20 REN 2 1 for external bell device Off Hook current 25mA Ring Voltage 40V Intended for connection to two wire analog phones the ports do not include a ringing capacitor For connection to 4 wire analog phones connection should be via a master socket with ringing capacitors No status LEDs are used for analog phone extensions Optional Depends on the type of trunk daughter card fitted The ETR6 can be fitted with either a Analog Trunk Ports Trunk 146 card or PRI Trunk 14 card
242. rver and the LAN addresses to their defaults of 192 168 42 1 and 192 168 43 1 Using Manager to change these settings to the required values 5 This is a suitable time to begin initial configuration 80 before sending the configuration back to the IP Office system to restart in IP Office Standard Version mode 6 Sending the configuration back to the system will restart the system in IP Office Standard Version mode IP Office Essential Edition PARTNER Version Installation Page 77 IP Office 7 0 15 601042 Issue 23f 20 April 2011 4 13 Connecting Phones During initial power up the IP Office automatically creates extension and user entries for all analog and digital extension ports DS and TCM in the system This allows those devices to be connected without any additional programming e l Warning If the system has been upgraded from a previous release of IP Office software all phones will be restricted from making any calls until a system upgrade license 209 has been entered The dialing restriction includes not being able to make emergency calls e This section does not cover the installation of DECT H323 and SIP telephones For installation of those devices refer to the appropriate supplementary installation manuals Analog Phones Connect any analog phones to their appropriate Phone 204 ports Ensure that those connected to power failure ports 36 are clearly labeled as such ETR Phones Connect any ETR phones to their appropriate
243. s a 2U slot space within the rack Rack mounting requires an 1P400 or 1P500 rack mounting kit for each control unit and external expansion module Where IP Office systems are being rack mounted the effect of conditions within the rack cabinet must be considered For example the rack temperature may be above the room temperature and airflow within the rack will be restricted The environmental requirements 38 gt for the individual IP Office units are still applicable inside the rack cabinet IP500 Rack Mounting Kit Po x10 e IP500 Rack Mounting Kit SAP 700429202 This kit contains all the components required for the rack mounting of a single IP500v2 control unit IP500 control unit or I P500 external expansion module This includes screws for fixing of the brackets to the module bolts for securing the module in the rack and cable tidy brackets e 1P400 Rack Mounting Kit SAP 700210800 This kit contains all the components required for the rack mounting of a single control unit or expansion module This includes screws for fixing of the brackets to the module and bolts for securing the module in the rack Barrier Box Rack Mounting Kit e Barrier Box Rack Mounting Kit SAP 700293905 Barrier boxes must be used for out of building analog phone extensions 26 This bracket allows up to 8 IP Office barrier boxes to be rack mounted and simplifies the number of connections to the protective ground point in the rack This kit must be used w
244. s data In telephony two methods PCM encoding are widely used A law and Mu law also called U law Typically Mu law is used in North America and a few other locations while A law by the rest of the world As well as setting the correct PCM encoding for the region the A Law or Mu Law setting of an IP Office system when it is first started affects a wide range of regional defaults relating to line settings and other values e For IP400 IP Office systems each control units was manufactured as either an A Law variant or a Mu Law variant e For IP500 and IP500v2 systems the encoding default is set by the type of Feature Key installed when the system is first started IP Office Essential Edition PARTNER Version Installation Page 158 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components Feature Keys IP Office Essential Edition PARTNER Version Installation Page 159 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 6 Mounting Kits The following mounting kits are available for use with IP Office systems 8 6 1 IP500 Wall Mounting Kits IP500 IP500v2 control units and IP500 external expansion modules can be wall mounted To do this a wall mounting kit is required in addition to suitable wall fixings Wall mounting is not supported for 1P400 external expansion modules In addition to the existing environmental requirements 38 for an IP Office system the following additional requirements apply when wall mounting a unit
245. safeguard Shutting down the card will disable embedded voicemail if being used If the System SD card is removed features licensed by the card s Feature Key serial number will continue operating for up to 2 hours IP Office Essential Edition PARTNER Version Installation Page 114 IP Office 7 0 15 601042 Issue 23f 20 April 2011 SD Card Management Card Maintenance Actions Using IP Office Manager IP Office System Status Application or Phone Based Administration 52 a number of actions can be performed on the SD cards System Minutes Phone System Status Action Description Manager 4 4 4 Memory cards should always be shutdown 129 before being removed when the system is running Though the card slot LEDs indicate when data is being written to an card lack of flashing LED is not a sufficient safeguard Shutting down the card will disable embedded voicemail if being used If the System SD card is removed features licensed by the card s Feature Key serial number will continue operating for up to 2 hours Backup 12 Copy the files in the primary folder on the System SD card to the backup folder on the card Restore 122 Copy the files in the backup folder on the System SD card to the primary folder on the card and restart the IP Office system Copy 123 Copy all the files on the System SD card to the Optional SD card Upgrade Copy software files in the primary folder on the Binar
246. st match the physical equipment in the IP Office system onto which the configuration will be loaded Doing otherwise may cause the IP Office system to reset and experience other problems 1 Start IP Office Manager with no configuration loaded into Manager 2 Click on Create an Offline Configuration in the simplified view Uw Avaya IP Office R7 Manager Seles File Edit View Tools Help EEE Offline Configuration Creation Please specify System Parameters Which type of IP Office Units would you like to deploy Configuration Partner Mode System Units System Mode Key O PBs Expansion Modules Locale United States US English None Extension Mumber Length 2 iM Select Extension and Daughter Cards Slot Estensioni CM Trunk 1 Combo DSE P2VCM1O w ATMAUNI wl 2 ETRE GN v 3 None v 4 None w 3 Select the type of configuration that you want to create The equipment and settings will be restricted to those supported in the selected mode 4 When completed click OK 5 Manager will create an load the configuration 6 Edit the configuration to match the customer requirements This can include importing information from preprepared CSV files 7 When completed select File Save Configuration As IP Office Essential Edition PARTNER Version Installation Page 60 IP Office 7 0 15 601042 Issue 23f 20 April 2011 IP500v2 Installation SD Card Preparation 4 4 4 Adding a License File For IP500v2 control units
247. stem SD card IP Office Essential Edition PARTNER Version Installation Page 100 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Additional Processes Upgrading the IP Office Software 6 6 Out of Building Telephone Installations The following are the only supported scenarios in which wired extensions and devices outside the main building can be connected to the IP Office system In these scenarios additional protection in the form of protective grounding and surge protectors must be fitted h WARNING The fitting of additional protection does not remove the risk of damage It merely reduces the chances of damage Main Building Secondary Building CO Analog l Lines Analog Module Phone Module OS Module mie Analog Phone Digital Station Earthed Ducted External Contact Approved Ground Point Closure Device I Cabling I e Cables of different types for example trunk lines phone extensions ground and power connections should be kept separate e All cabling between buildings should be enclosed in grounded ducting Ideally this ducting should be buried e A Primary Protection Box must be provided at the point where the cables enter the building This should be three point protection tip ring and ground Typically this would be gas tube protection provided by the local telephone company The ground w
248. sue 23f 20 April 2011 7 5 3 Upgrading Using an Optional SD Card This method allows an Optional SD card to be used as the source from which the System SD card is upgraded It only upgrades the software files it does not update embedded voicemail prompts 1 Once started do not interrupt this process for example by removing the SD card This process takes approximately 15 minutes 2 Insert the SD card into a card reader on the Manager PC 3 Using IP Office Manager select File Advanced Recreate IP Office SD Card 4 Select IP Office A Law IP Office U Law or IP Office Partner Version This selection will affect how the IP Office systems operates when defaulted with this card present in its System SD card slot 5 Browse to the card location and click OK 6 Manager will start creating folders on the SD card and copying the required files into those folders This process will take approximately 15 minutes 7 Do not remove the SD card during the process Wait until the Manager displays a message Avaya IP Office Manager LU System SD Card successfully recreated Lk 7 Insert the card into the control unit s Optional SD card slot 8 Use one of the processes below to copy the software from the Optional SD card to the System SD card Each of those processes will cause the IP Office system to be restarted Copying Software Files from the Optional SD Card Using IP Office Manager 1 Using IP Office Manager select File Embe
249. supported IP Office Release without requiring an upgrade license The highest level run is written into the system s memory not the SD card and that becomes a permanent entitlement for the control unit However after 90 days the IP500v2 will require an upgrade license if upgraded to a software release higher than any that it has run in the initial 90 day period h Warning Systems upgraded without the appropriate license will display No license available and will not allow any telephony functions The IP Office system can be upgraded in two ways e Using the IP Office Manager Upgrade Wizard 3 The upgrade wizard is part of IP Office Manager and can be used to upgrade all types of IP Office system e Upgrading the System SD Card 100 For IP500v2 control units the software on the System SD card can be upgraded by a range of methods i e directly upgrading the SD card or using the upgrade wizard When the system is rebooted it will use the new software Ah WARNINGS e Check IP Office Technical Bulletins Check the latest IP Office Technical Bulletin for the IP Office software release before proceeding any further It may contain information relating to changes that occurred after this document was completed Bulletins are available from http support avaya com e Upgrade Path Multi Stage Upgrades Due to the need to adjust internal memory allocation and configuration storage for some upgrades the control unit may need to perform
250. supported IP Office Release without requiring an upgrade license The highest level run is written into the system s memory not the SD card and that becomes a permanent entitlement for the control unit However after 90 days the IP500v2 will require an upgrade license if upgraded to a software release higher than any that it has run in the initial 90 day period h Warning Systems upgraded without the appropriate license will display No license available and will not allow any telephony functions e Software Upgrade Existing IP Office systems being upgraded to IP Office Release 6 0 or higher require an upgrade license This applies to all IP Office system modes for example IP Office standard mode IP Office Standard Version IP Office Essential Edition PARTNER Version IP Office Essential Edition Norstar Version and IP Office Essential Edition Quick Version modes There are two types of upgrade licenses as follows e Small System Upgrade Licenses amp IPO LIC UPG R7 0 SML 262645 This license can be used to upgrade systems with up to 32 users and no external expansion modules e Large System Upgrade Licenses IPO LIC UPG R7 0 262644 This license can be used to upgrade system with more than 32 users or with external expansion modules IP Office Essential Edition PARTNER Version Installation Page 209 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 12 2 Trunk Licensing The following trunks licenses can be used b
251. t outlines for full details refer to the specific installation manuals for those applications and to the IP Office Technical Bulletins 8 10 1 Manager This tool is used to access all parts of the IP Office configuration Different levels of access can be defined to control which parts of the configuration the Manager user can view and alter Manager is also used to upgrade the software files used by an IP Office system When running is also acts as a TFTP server from which some Avaya phones can request new software Note that IP Office Manager s software level is always two higher than the IP Office core software with which it is release For example IP Office 6 0 core software is release with IP Office Manager 8 0 IP Office Manager is backwards compatible and can be used to manage IP Office systems running software from IP Office 2 1 upwards DVD IP Office Release 7 0 User Admin DVD Set 2 700500928 Disk 1 Languages English Brazilian Dutch French German Italian Spanish Mexican License No license required PC Requirements Minimum PC Requirements Server OS Hard Disk Free Space 2003 Server 2008 Server XP Professional Windows 7 NET2 yes SII if not e Vista support is only on Business a i Enterprise and Ultimate versions e Vindows 7 support is only on Professional Enterprise and Ultimate versions Operating System Support Includes disk space required for NET2 component Ports
252. t w Handsfree Speaker f f Microphone Message Waiting Lamp nf Display 4 x 24 Backlit Supported Add Ons DBM32 183 x 3 Upgradeable Firmware nl Fixed Function Keys A SPEAKER 3 HEADSET MUTE w a VOLUME UP nf CONTACTS wf E MESSAGE BF HOLD Z C E TRANSFER Wr VOLUME DOWN zE CALL LOG Z CH prop HLJ REDIAL ECC CONFERENCE A MENU 1416 Telephone Black 700469869 DBM32 Button Module Black 700469968 IP Office Essential Edition PARTNER Version Installation Page 165 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 7 4 3910 This single station DECT phone is supported on an IP500v2 control unit running in Partner Version mode The base station uses an ETR port for connection to the IP Office This phone is no longer available from Avaya and has been superseded by the 3920 166 8 7 5 3920 This single station DECT phone is supported on an IP500v2 control unit running in Partner Version mode The base station uses an ETR port for connection to the IP Office IP Office Essential Edition PARTNER Version Installation Page 166 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components Phones 8 6 9404 9400 Series and 9500 Series phones are supported by IP Office Release 7 0 and higher They are physically and functionally the same however the 9500 Series models are only supported with IP Office 1P500v2 systems The phones provide 4 physical buttons with red and green LEDs These can be used for
253. t will make a DHCP requests for IP address settings on each of its LAN interfaces LAN1 and LAN2 e If the IP Office receives a response from a DHCP server it will configure itself as a DHCP client using the address details provided by the DHCP server e If the IP Office does not receive a response from a DHCP server it will configure itself as a DHCP server and use the following default address details Network Settings LAN1 LAN2 WAN IP address 192 168 42 1 192 168 43 1 IP Mask 255 255 255 0 255 255 255 0 DHCP Mode Server Server No of DHCP IP Addresses 200 200 If the IP address and DHCP mode settings are not suitable for the customers network they should changed Note that changing the IP Office s IP address settings requires it to restart oe WARNING This process will require the IP Office system to reboot in order to complete the process Any current calls and services will be ended by the reboot Changing IP Address Settings e This option can not be done through phone based administration 5 1 Start Manager 50 and receive the configuration from the IP Office system 2 On the Manager home page select Change System Settings or from the Admin Tasks list select System 3 To use a fixed IP address deselect Receive I P Address Via DHCP Server Then in the IP Address LAN1 and Sub Net Mask LAN1 fields enter the required IP address settings 4 Click Apply 5 Click on the tal save icon and save the updated confi
254. tance 0 7 ohms e Short circuit current 1A e Reverse circuit current capacity 1 4A e Ensure that pins 1 and 2 are always at a positive voltage with respect to pin 3 3 5mm stereo audio jack plugs are frequently sold as pre wired sealed modules It may be necessary to use a multi meter to determine the wiring connections from an available plug Typically 3 common to both relays is the cable screen IP Office Essential Edition PARTNER Version Installation Page 201 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 11 11 LAN Port These ports are found on IP Office control units They are used for connection to IP LANs and IP devices All IP Office LAN ports are 10 100Mbps auto sensing Operation varies as follows e IP Office 500 IP500v2 The WAN port is not supported on systems running in IP Office Essential Edition PARTNER Version mode The LEDs are used as follows e Green On connected Flashing Activity e Yellow On 100Mbps Off 10Mbps LAN Cables These are CAT5 UTP cables for connection of various IP devices within the IP Office system n N f Rl45 R45 1 LANLAMN Crossover Cable 3 Meters 3 54 Feet mu em LAN Interconnect Cable 1 Meter 3 295 Feet MDI X MDI Crossover Normal Crossover I nterconnect RJ45 1 Rx A TX A White Orange 1 3 RJ45 2 4 Rx B 1x B Orange White 2 6 I 3 TX A 4 Rx A White Green 3 1 oo 1 4 Not used Not used Blue White 4 4 oo 1
255. tem s System SD slot the card must be Avaya SD Feature Key card The card must be correctly formatted however a reformat of an existing working card is not necessary before using recreate to update the card contents e The source for the files copied to the SD card are the sub folders of the Memory Cards folder under Manager s Working Directory normally C Program Files Avaya IP Office Manager However if the Working Directory is changed to a location without an appropriate set of Memory Cards sub folders the required set of files will not be copied onto the SD card 1 Once started do not interrupt this process for example by removing the SD card This process takes approximately 15 minutes 2 Insert the SD card into a card reader on the Manager PC 3 Using IP Office Manager select File Advanced Recreate IP Office SD Card 4 Select IP Office A Law IP Office U Law or IP Office Partner Version This selection will affect how the IP Office systems operates when defaulted with this card present in its System SD card slot 5 Browse to the card location and click OK 6 Manager will start creating folders on the SD card and copying the required files into those folders This process will take approximately 15 minutes 7 Do not remove the SD card during the process Wait until the Manager displays a message Avaya IP Office Manager IL System SO Card successfully recreated Lk 4 4 2 Adding a Pre Built Configuration
256. the equipment EMC Caution for China ER ei harten Er ee ER AH PEAS ANY SS BY TB E hE me Mia tici IP Office Essential Edition PARTNER Version Installation Page 219 IP Office 7 0 15 601042 Issue 23f 20 April 2011 9 7 Regulatory Instructions for Use 9 7 1 Australia Connection Connection of 1P400 Office products must be via a Line Isolation Module with a telecommunications compliance label BRI Interface During the configuration ensure 000 emergency number is not barred by performing the following e Short Code 000 e Telephone No 000 e Function DialEmergency Connections to TS013 the following Bearer Capabilities shall not be used e 7kHz Audio Video Restricted Digital Information If unknown type of number is used in calling party number the network will use the default CLI The system must be configured for Point to Multi point connection to comply with Austel requirements for connecting to TS013 circuits As the IP Office does not support emergency dialing after loss of power the following warning notice should be recognized e WARNING This equipment will be inoperable when mains power fails PRI Interface During the configuration ensure 000 emergency number is not barred by performing the following e Short Code 000 e Telephone No 000 e Function DialEmergency e WARNING This equipment will be inoperable during mains power failure 9 7 2 Canada This equipment meets the app
257. the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions 9 2 Lightning Protection Hazard Symbols Lightning protectors The buildings lightning protectors must be verified as follow 1 Check the lightning protectors at the trunk cable entry point to the building housing the Avaya IP Office paying special attention to the lightning protection grounding Report any problems in writing to the telephone company 2 Equipment that is designed to be connected using internal wiring is typically not lightning protected Hence Avaya IP Office extension cabling must not leave the building For installations where telephones and or other standard tip ring devices are installed in another building then lightning protection is required see Out of Building Telephone Installations 26 A Hazard Symbol The shock hazard symbol is intended to alert personnel to electrical hazard or equipment damage The following precautions must also be observed when installing telephone equipment 1 Never install telephone wiring during a lightning storm 2 Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations 3 Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface 4 Always use caution when working with telephone lines IP Office Essential Edition PARTNER
258. tial Edition PARTNER Version Installation Page 7 IP Office 7 0 15 601042 Issue 23f 20 April 2011 Additional Documentation The following components of IP Office are outside the range of a basic IP Office installation They are covered by separate installation and configuration documentation If those components are to be part of the IP Office system installation that documentation should be obtained read and understood prior to the installation e IP Office Product Description Covers the features provided by IP Office 7 0 IP Office Essential Edition PARTNER Version e IP Office Essential Edition PARTNER Version Installation Manual Covers the equipment supported and the installation of that equipment e IP Office Essential Edition PARTNER Version Manager Covers the system programming that can be performed using the IP Office Manager application e IP Office Essential Edition PARTNER Version Phone Based Administration Manual Covers the range of system programming that can performed from the first two extensions in the system e h IP Office Technical Bulletins Ensure that you have obtained and read the IP Office Technical Bulletin relating to the IP Office software release which you are installing This bulletin will contain important information that may not have been included in this manual IP Office Technical Bulletins are available from the Avaya support website http support avaya com e h Upgrade Licenses Some upgr
259. tion Page 207 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 12 Licences Various IP Office features and applications require entry of license keys into the system s configuration The license keys are unique 32 character codes based on the feature being activated and the serial number of the feature key dongle 158 installed with the IP Office system The serial number is printed on the feature key dongle and prefixed with FK It can also be viewed in the system configuration using IP Office Manager e For IP500v2 systems the feature key dongle takes the form of an SD card inserted into the control unit The card is a mandatory item for these systems even if they use no licensed features When a license key is entered into the IP Office configuration the following information is shown e Status The status which is Unknown until the configuration file is sent back to the IP Office system e Unknown This status is shown for licenses that have just been added to the configuration shown in IP Office Manager Once the configuration has been sent back to the IP Office and then reloaded the status will change to one of those below e Valid The features licensed can be configured and used e Invalid The license was not recognized It did not match the serial number of the Feature Key e Dormant The license is valid but is conditional on some other pre requisite licenses e Obsolete The license is valid but is one no longer used
260. to the buildings primary protection The module must also be connected to a protective ground Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing 25 Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Protection Out of Building Connections 26 All expansion modules are supplied with a base software level and should be upgraded to match the core software of the control unit in the IP Office system IPO 500 Phone 16 Ports 700449507 30 Ports All 700426224 Zt C13 Power Cord CEE7 7 Europe 700289762 BS1363 United Kingdom 700289747 NEMA5 15P America 700289770 IP500 Wall Mounting Kit V2 700500923 IP500 Rack Mounting Kit All 700429202 Expansion modules include an external power supply unit PSU and an appropriate interconnect cable They do not include a locale specific power cord for the external PSU or any phone extension cables IP Office Essential Edition PARTNER Version Installation Page 157 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 5 Feature Keys The serial number of the feature key fitted to the IP Office control unit is used as the basis for all licenses issued for that IP Office system and is used to regularly re validate the licenses If the feature key is removed over the next few hours licensed features will stop operating 8 5 1 IP500v2 System
261. tor referred to as the Avaya 146G The towerMAX range of devices are supplied by ITWLinx http www itwlinx com IP Office Essential Edition PARTNER Version Installation Page 101 IP Office 7 0 15 601042 Issue 23f 20 April 2011 6 6 1 DS Phones When digital phone extensions are required in another building additional In Range Out Of Building IROB protective equipment must be used For phones connected to IP Office DS 198 ports the supported device supplied by ITWLinx is a towerMAX DS 2 module This IROB device was previous badged by Avaya as the 146E IROB e WARNING This device is not supported for TCM port connections ie 4100 Series T Series 7400 Series and M Series phones e Only DS connections on an external expansion module are supported DS ports on cards in the control unit should not be used The protection device should be installed as per the instructions supplied with the device The ground points on the IP Office control unit and the DS modules must be connected to a protective ground using 18AWG wire with a green and yellow sleeve Typically the IROBs 2 RJ45 EQUIPMENT ports are straight through connected to the 2 RJ45 LINE ports This allows existing RJ 45 structured cabling using pins 4 and 5 to be used without rewiring for up to two DS connection However each of these ports can be used to connect a second extension using pins 3 and 6 Main Building Secondary Building DSi co
262. tted using the format options provided within IP Office applications This process is not normally necessary with Avaya SD cards unless you suspect that the card has been incorrectly formatted elsewhere A WARNING All File Will Be Erased Note that this action will erase any existing files and folders on the card Once a card has been formatted the folders and files required for IP Office operation can be loaded onto the card from the Manager PC using the Recreate IP Office SD Card command 1 Insert the SD card into a reader slot on the Manager computer 2 Using IP Office Manager select File Advanced Format IP Office SD Card 3 Select IP Office A Law IP Office U Law or IP Office Partner Version This selection just sets the card label shown when viewing the card details It does not affect the actual formatting Select the label that matches the files set you will be placing on the card 4 Browse to the card location and click OK 5 The status bar at the bottom of Manager will display the progress of the formatting process 6 When the formatting is complete you can use the Recreate IP Office SD Card command to load the IP Office folders and files onto the card from the Manager PC Recreating an IP Office SD Card This command can be used with a read writeable SD card on the Manager PC It copies the files and folders used by an IP500v2 system when starting It updates the card with the version of those files installed with the IP Offi
263. up folder Any files with matching file names will be replaced This takes approximately 6 minutes Using IP Office Manager 1 Using IP Office Manager select File Embedded File Management 2 Using the Select IP Office menu select the IP Office system 3 The file contents of the memory cards are displayed 4 Select File Backup System Files e The contents of the primary folder on the System SD card will be copied to the backup folder This process takes approximately 6 minutes Using the System Status Application 1 Start System Status 51 and access the IP Office s status output 2 In the navigation panel select System 3 At the bottom of the screen select Backup System Files e The contents of the primary folder on the System SD card will be copied to the backup folder This process takes approximately 6 minutes IP Office Essential Edition PARTNER Version Installation Page 121 IP Office 7 0 15 601042 Issue 23f 20 April 2011 7 4 2 Restore from the Backup Folder The contents of the backup folder on the System SD card can be copied to the primary folder Any files with matching file names will be replaced The IP Office is then restarted using the files now in the primary folder oe WARNING This process will require the IP Office system to reboot in order to complete the process Any current calls and services will be ended by the reboot Using IP Office Manager 1 Using IP Office Manager select Fil
264. up to 12 programmable features 8 7 7 9408 9400 Series and 9500 Series phones are supported by IP Office Release 7 0 and higher They are physically and functionally the same however the 9500 Series models are only supported with IP Office 1P500v2 systems The phones provide 8 physical buttons with red and green LEDs These can be used for up to 24 programmable features The phones support the addition of up to 3 BM12 button modules supporting an additional 24 programmable features using 12 buttons per module IP Office Essential Edition PARTNER Version Installation Page 167 IP Office 7 0 15 601042 Issue 23f 20 April 2011 8 7 8 9504 9400 Series and 9500 Series phones are supported by IP Office Release 7 0 and higher They are physically and functionally the same however the 9500 Series models are only supported with IP Office 1P500v2 systems The phones provide 4 physical buttons with red and green LEDs These can be used for up to 12 programmable features 8 7 9 9508 9400 Series and 9500 Series phones are supported by IP Office Release 7 0 and higher They are physically and functionally the same however the 9500 Series models are only supported with IP Office 1P500v2 systems The phones provide 8 physical buttons with red and green LEDs These can be used for up to 24 programmable features The phones support the addition of up to 3 BM12 button modules supporting an additional 24 programmable features using 12 buttons
265. wer supply unit and the add on module should be used 5 1 Fd Al L_ E cn NEE 4 Meters 3 2 Feet Devcon NL R45 Not used Not used Not used Signal 1 Signal 2 Not used au kh WN MM Not used ON OU PWN PM Not used e SAP Code T700047871 IP Office Essential Edition PARTNER Version Installation Page 198 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components Physical Ports 8 11 6 EF Port These ports are found on the ETR6 base card They are analog trunk ports that are only useable when the card is fitted with an IP500 ATM4 trunk daughter card When in power fail the EF ports are connected to trunk port 12 8 11 7 RS232 DTE Port These ports are found on the rear of all IP Office control units and external expansion modules The DTE ports on external expansion modules are not used The RS232 DTE ports on the control units can be used for system maintenance and connection of serial terminal adaptors On IP400 control units the port can also be used for connection of the IP Office serial port licence key dongle An asynchronous terminal program such as HyperTerminal is also required Configure this for operation via a PC serial port as follows Bits per second 38 400 Parity None Flow Control None Data bits 8 Stop Bits 1 Settings Emulation TTY DTE Cables These cables are used for system maintenance and diagnostics under Avaya guidance
266. y D Type socket For Avaya use only EXPANSION 20 RJ45 Socket Used for direct connection to an Expansion port on an IP Office control unit using the Expansion Interconnect cable supplied with the module Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing 73 Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Protection Out of Building Connections 26 gt All expansion modules are supplied with a base software level and should be upgraded to match the core software of the control unit in the IP Office system IP500 Digital Station A 16 Ports 700500699 30 Ports 700500698 02 C13 Power Cord CEE7 7 Europe 700289762 BS1363 United Kingdom 700289747 NEMA5 15P America 700289770 IP500 Wall Mounting Kit V2 700500923 IP500 Rack Mounting Kit All 700429202 Expansion modules include an external power supply unit PSU and an appropriate interconnect cable They do not include a locale specific power cord for the external PSU or any phone extension cables IP Office Essential Edition PARTNER Version Installation Page 154 IP Office 7 0 15 601042 Issue 23f 20 April 2011 System Components IP500 Expansion Modules RJ 21 Cable Pin Out The following pin out is used for the RJ 21 ports Ist RJ 21 Connector 2nd RJ 21 Connector Port Pin Wire Port Pin Wire 1 i E
267. y Statements Port Safety Classification 9 6 EMC Directive 889 336 EEC EMC Directive CISPR 22 1993 including A1 A2 AS NZ 3548 1995 ROW e h WARNING This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Federal Communications Commission FCC This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense Canadian Department of Communications DOC NOTICE This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved
268. y a IP Office Essential Edition PARTNER Version mode system e IP500 Universal PRI Additional channels These licenses are used to enable additional B channels above the basic 8 on an IP500 PRI U card The IP500 PRI U card supports El T1 and El R2 PRI modes The IP Office system supports 8 unlicensed B channels on each IP500 PRI U port fitted Additional B channels up to the capacity of ports installed and PRI mode selected require licenses These additional channels consume the licenses based on which additional channels are configured as in service from port 9 of slot 1 upwards D channels are not affected by licensing e IP500 T1 CHANNELS ADD 2CH 215180 e IP500 T1 CHANNELS ADD 8CH 215181 e IP500 T1 CHANNELS ADD 32CH 215182 e IP500 El CHANNELS ADD 2CH 215183 e IP500 El CHANNELS ADD 8CH 215184 e IP500 El CHANNELS ADD 22CH 215185 e P500 EIR2 CHANNELS ADD 2CH 215186 e IP500 EIR2 CHANNELS ADD 8CH 215187 e IP500 EIR2 CHANNELS ADD 22CH 215188 e SIP Trunk Channels These licenses are used to configure the maximum number of simultaneous SIP trunk calls supported A IP Office Essential Edition PARTNER Version mode system supports 3 channels without licenses e IPO LIC SIP TRNK RFA 1 202967 e IPO LIC SIP TRNK RFA 5 202968 e IPO LIC SIP TRNK RFA 10 202969 e IPO LIC SIP TRNK RFA 20 202970 IP Office Essential Edition PARTNER Version Installation Page 210 IP Of
269. zard 98 IP500v2 control units can be upgraded by loading the required set of firmware files onto the System SD card and rebooting the system e Ah IP Office Technical Bulletins Ensure that you have obtained and read the IP Office Technical Bulletin relating to the IP Office software release which you are installing This bulletin will contain important information that may not have been included in this manual IP Office Technical Bulletins are available from the Avaya support website http support avaya com e h Upgrade Licenses Some upgrades may require entry of upgrade licenses e WARNING This process will require the IP Office system to reboot in order to complete the process Any current calls and services will be ended by the reboot There are a number of ways in which this can be done Method Description Location Software Embedded Files Voicemail Prompts Using Manager 127 Using IP Office Manager the contents of the card are Local or compared to the files that Manager has available and Remote are upgraded if necessary upgraded using IP Office Manager Upgrade from This method uses an SD card loaded with the required Local Optional SD Card 128 version of IP Office software The card is inserted into System SD Card In this method the System SD card is shut down and Local Upgrade 127 removed from the control unit The card s contents are the control unit s Option SD card slot and its contents copied to the Sy

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