Merlin Legend Analog Multi-Line Phone User Guide
Contents
1. Headsets are designed for hands free telephone use and consist of several components depending upon whether manual or one touch operation is used Any of the AT amp T headpieces work in eithe p 19 ALN 0 information on telephone features for headsets see Auto Answer All p 11 and Note A calling group agent using a headset must press the Headset Hang Up button to complete a call in order to update the supervisor s Agent button Headpieces e Mirage Receiver fits over either ear Not for noisy environments e StarSet Eartip fits in ear canal e Supra Monaural Adjustable headband and soft ear cushion e Supra Monaural Noise Canceling NC Same as above with noise canceling microphone that reduces background noise transmission by up to 75 e Supra Binaural Sound in both ears e Supra Binaural Noise Canceling NC Same as above with noise canceling microphone on flexible boom features windscreen and reduces background noise transmission by up to 75 Manual Operation Choose manua operation when a headse pick up is used occasio the handset to a nally You must nswer a call and Headpiece gt Modular replace it to hang up The manual headset consists of the headpiece a modular base unit and the telephone The headpiece plugs into the modular base unit and the modular base unit connects to the telephone through the handset jack on the side of the elephone The telephone hands2. a re and then press the inside Auto Dial Dial 21 for an outside number button 5 Dial the extension group page number or 2 The call is dialed automatically If it s a outside line with dial out code voice announced call talk after the beep D Repeat Steps 1 and 3 5 to program additional buttons Slide the T P switch to center MLC 5 users must press the On Off button before making a call z 12 Often Used Features Callback amp Line Request To program See Programming Buttons amp Settings p 20 Your system has two features that you can use when an outside line or extension is busy These features give you access to the line or extension when it becomes available On phones with SA buttons use Callback to reach e Busy outside lines on Pool or SA buttons when you dial the dial out code and hear the fast busy signal e Busy extensions when you dial and hear the busy signal On phones with ICOM buttons use e Line Request to reach a busy outside line when you lift the handset or press the Spkrphone button and do not hear dial tone e Callback for busy extensions To use Callback when you hear the busy To cancel a Callback request extension or fast busy outside line signal 1 Press the same line button you pressed 1 Press the button you have programmed OR when you tried to make the call Press the programmed Feature button and 2 Lift the handset and press the Drop button
3. Must be first entry in sequence End of Dialing Used to signal end of dialing sequence or to separate grouped digits Copyright 1998 Lucent Technologies MERLIN LEGEND is a registered trademark of Lucent Technologies Mirage StarSet and Supra are registered trademarks of Plantronics Inc Programming Buttons amp Settings Programming Codes Account Code Entry 3K 82 Paging group or all 3K 22 group extension Authorization Code Entry gt 80 Paging loudspeaker 3K 9 line number Auto Answer All 3k 754 Park 3K 86 Auto Dial Personal Speed Dial 01 24 21 inside gt 22 extension phone number outside gt 21 number 01 24 lt 21 Callback dial out code we phone number automatic callback offe a gt gt 12 Pickup automatic callback onea gt 12 ce F general 9 selective callback 55 ee ee group K 88 Call Waiting e Feed wm inside K 9 extension off ak 11 f T outside x 9 line number on si Privacy 31 Camp On amp 57 8 C Reminders be Reena BAR set reminder 81 overage SIPE on a cancel reminder k 81 Coverage inside offe ok 48 indi inging Options e Buttons for covering calls ANP SEIU A 341 Primary Cover 40 sender s ie siosan numer abbreviated off a 342 Secondary Cover 2 41 sender s delayed all umes S oa extension number delayed one line xs 36 Group Cover 3k 42 sender s immediate all lines gt K 347 extension number immediate one line 37 Buttons for sending
4. Codes Account Code 82 code Messaging continued Authorization Code 80 code leave message Callback 55 without calling ml 53 extension Call Waiting delete message 26 pick up call waiting call m 87 next message 28 Camp On 57 return call 27 Direct Voice Mail 56 L 2 Follow Me 34 extension turn off Message light Forward manually 54 inside 33 extension Paging loudspeaker 9 line number outside 33 dial out code ae aunbera Personal Speed Dial m code 01 24 Forward and Follow Me Pickup cancel from all nee 88 extensions il sk 34 sk inside 9 extension cancel from one outside 9 line number extension ml x 34 extension Privacy cancel from your phone 33 your extension off 31 Last Number Dial 84 on 31 Messaging Reminders cancel message ml K 53 extension set reminder 81 time 2 or 7 leave message 25 cancel reminder 81 System Speed Dial code 600 729 Display phones only Available only by using feature code Special Characters Features that dial numbers automatically may need special characters to allow for correct dialing or system response Press See Means Drop S Stop Halts dialing sequence to allow for system response Hold p Pause Inserts 1 5 sec pause in dial sequence Multiple consecutive pauses allowed Conference f Flash Sends switchhook flash Must be first entry in sequence End of Dialing Used to signal end of dialing sequence or to separate
5. Dial tone steady Busy slow repeating tone Fast busy fast repeating tone Error alternating high low tones Confirmation double break in dial tone followed by steady tone Callback 5 short beeps e Call Waiting 1 or 2 beeps Meaning You can make a call The phone you are calling is busy No lines are available You dialed a number or used a feature incorrectly You used a feature correctly This call is receiving Callback treatment see You have an G or an outside 2 beeps 13 call waiting see p Line Button Lights Light Meaning Steady red not for MLC 5 M Steady green red on MLC 5 Jz Flashing green Je Fast flashing green red on MLC 5 O Slow flashing green red on MLC 5 The line you are using or will use when you lift the handset or press the Spkrphone button The line is in use or the feature programmed onto the line button is on An incoming call is ringing on this line b ferred is returning to this line button see p 6 You have put a call on hold on this line button anor a call you trans Someone else has put a call on hold on this line button The rable below helps you identify the different types of ringing You elephone or adjust ring timing for the line buttons where calls arrive Settings p 20 tells you how to change the settings Listed below ar an also personalize ringi Programming Butt
6. Label a button as Feature 2 Slide the T P switch to P 3 Press the button you labeled 4 Dial 20 5 Slide the T P switch to center To use a feature you have not programmed on a button 1 Press the programmed Feature button 2 Dial the feature code see the Feature Codes list below Feature Codes Account Code Authorization Code Callback Call Waiting pick up call waiting call m Camp On Direct Voice Mail Follow Me Forward inside outside Forward and Follow Me cancel from all extensions ll cancel from one extension W cancel from your phone Last Number Dial Messaging cancel message ml leave message leave message without calling ml Display phones only 82 code 80 code 34 extension 33 extension 33 dial out code number 34 3K 34 extension 33 your extension 84 2 53 extension 25 53 extension W Available only by using feature code e Release 3 0 and later systems only Messaging continued delete message next message return call scroll turn off Message light manually Paging loudspeaker Personal Speed Dial m Pickup group inside outside Privacy off on Reminders set reminder cancel reminder System Speed Dial 9 line number zone code 01 24 88 9 extension 9 line number 81 time 2 or 7 61 code 600 729 Often Used Features Account Codes To program See Programmi
7. dial 55 aT 3 Press the same line button again 2 lf you are trying to reach an outside line dial To use Line Request e outside telephone number 3 After you hear 5 short beeps hang up When 1 When outside lines are busy hang up and press the line button you want to use Do not the line or extension is free you hear 3 rings Ah 4 Lift the handset or press the Spkrphone Hine Or proas ine BPETphORe TH You hear dial tone and the system dials 2 When a line is available the phone beeps j Lift the handset or press the Spkrphone button Dial the outside number ine Request not available on MLC 5 w Call Waiting If Call Waiting is on you hear a call waiting tone when a call comes in and your lines are in use This feature works only on SA and ICOM buttons not on line buttons labeled with phone numbers When a call is waiting you hear a single beep inside call or 2 beeps outside call To complete a call and answer a waiting call To turn Call Waiting on or off 1 When you hear the call waiting tone hang up 1 Slide the T P switch to P 2 When the phone rings lift the handset or 2 Press any ICOM or SA button press the Spkrphone button 3 Dial x11 to turn Call Waiting on To put a call on hold and pick up a waiting call OR 1 Press the Hold button Dial 211 to turn Call Waiting off 2 Press an ICOM Originate Only or SA 4 Slide the T P switch to center Orig
8. fax machine or voice mail system if available o leave a message at a busy or unanswere ii If you have a nondisplay phone call your extension you are calling system operator for the message or ask your e Press the Leave Message button you system manager how to retrieve a voice mail have programmed message OR If you have a display phone press the Press the programmed Feature button programmed buttons or press the programmed and dial 25 Feature button and dial the feature codes for e To leave a voice mail message if your the following features company has such a system press the programmed Feature button and dial e Next Message to read more messages 56 see Direct Voice Mail p 14 for code 28 details e Return Call to call your co worker or A screen display confirms that the message voice mail code 27 has been sent or it alerts you that the message e Scroll to see more of a long message box is full or the message can t be sent for while reading a message code 29 example because the called person has no e Delete Message code 26 You can have phone display up to 10 messages if there are 10 no To leave a message without calling more are accepted Each message is displayed most recent first l tee programmed Feature button and with the extension or name of the caller An unread message is marked with a symbol 2 Dial the extension j Ae SATSIN To turn off your Message light dele
9. Document 555 660 120 Comcode 108196239 Issue 1 February 1998 Lucent Technologies Bell Labs Innovations MERLIN LEGEND Communications System Analog Multiline Telephones User s Guide Contents Your Analog Multiline Telephone Describes the phone buttons and screens Feature Finder Use to choose the right feature for the activity you want to perform Pull Out Card Remove this and use it to keep track of speed dial codes group numbers and other information about your phone and system Security Alert Your Responsibility for Your System s Security Toll fraud the unauthorized use of your telecommunications system by an unauthorized party for example persons other than your company s employees agents subcontractors or persons working on your company s behalf can result in substantial additional charges for your telecommunications services You are responsible for the security of your system There may be a risk of toll fraud associated with your telecommu nications system Your system administrator should read all installation instruction and system administra tion documents provided with this product to fully understand the features that can introduce the risk of toll fraud and the steps that can be taken to reduce that risk Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common carrier telecommunication services or facilities accessed through or connecte
10. Not Disturb Must be programmed on a button To program See Programming Buttons amp Settings p 20 This feature prevents calls from ringing at your extension although outside calls cause the green lights at line buttons to flash If you have coverage your calls are covered If you have a programmed Posted Messages button o 8 inside callers with display phones see Do Not Disturb when they attempt to call you A system operator or the person providing individual coverage for you can still call you Callback calls and returning transfers ring at your phone To use Press the programmed button to turn on or off When the feature is on the green light is on Forward amp Follow Me To program See Programming Buttons amp Settings p 20 Forward and Follow Me both send your calls to another phone when you are busy and need your calls covered or when you are not working at your own desk Turn either feature off from your extension or the one you are visiting e f you want your calls handled at another extension or at an outside number turn on Forward from your extension e f you are working away from your own phone turn on Follow Me at the phone where you are If Delayed Call Forwarding is turned on through centralized telephone programming calls ring at the forwarding extension for the programmed number of rings 0 9 before being forwarded To change the Delayed Call Forwarding setting contact your system manage
11. calls no ring all lines 2 345 Coverage Off K 49 no ring one line x35 Coverage VMS Off K 46 personalized ring lt 32 ring 1 8 outside calls only send ring on x15 Direct Voice Mail x 56 send ring off k15 Do Not Disturb K 47 Saved Number Diale gt x 85 Forward l K 33 Signaling and Notify Last Number Dial K 84 signaling 2k 23 extension Messaging notify receive 758 extension leave message x 25 notify send 757 extension delete message 26 System Speed Dial 24 code 600 729 next message 28 Voice Announce posted message 751 on 310 return call x27 off 3k 10 scroll 29 Must be programmed onto a line button e Sets up how your phone works Use a line button to program turn on or off The setting is not programmed onto a line button OnMLC 5 must be programmed by system manager Vv Not for MLC 5 A See your system manager for details OFTEN USED SYSTEM SPEED DIAL CODES Called Party Code Called Party OSTED MESSAGES Message Code Message DO NOT DISTURB PAGING NUMBERS Paging Group Page All Loudspeaker Paging Line Zone Zone Zone Zone Zone COVERAGE P Group Name Zone ICKUP CALLING GROUPS No Group Name PERSONAL SPEED DIAL CODES BIS 10 amp MLC 5 only Called Party Code Called Party Feature
12. can be programmed with features and one should be T P Switch Eke M 8k g programmed as a Feature button see Move to P to program or Bk H Gk F BIS 34D has 34 line buttons T to test Center position cones E E E E BIS 22 and 22D have 22 line buttons for normal operation E g E E BIS 10 has 10 line buttons E m m MLC 5 has 5 line buttons Transfer E a J Send a call to E Mu A Fixed Feature Buttons another phone l E a fe seep 6 Dialpad Conference Transfer Ringing J E T Hold Volume a Hk E Drop O Hold E Put a call on hold Control n ae Voom pu 7 _ Conference Add a person to conference see p 6 Fixed Feature Buttons Speakerphone l Volume Control Drop E E E E Press Drop and a Recall Message HFAI Mic Spkrphone line button to drop a eo Spkrphone person from a Recall m m m ml ml Press to turn the speakerphone on off for l conference cea dia hands free conversation during a call or see see Message HFAI Mic Microphone when a call rings Press to hang up the Light indicates a waiting message Hands Free Answer on Intercom Press Turn the speakerphone speakerphone call Microphone goes on Press to read messages display before calls come in to answer voice microphone on off so that you when you turn on the speakerphone phones or call the operator announced calls without the handset can cannot be heard by the Not available on MLC 5 see pp 7 B caller Understanding Your Telep
13. cific Pickup button to take a group call example Pickup Sales or a call at a specific line or extension example Pickup Maria Ask your system manager if you are a member of a Pickup group and get the Pickup group number To program To use 1 Label a button e Press the programmed button or press the 2 Slide the T P switch to P programmed Feature button and dial 9 For a line or extension that is not Press the ee Dutton programmed on the button dial the a EE i is for a specific line or extension or line number OR i e For Group Pickup press programmed For Group Pickup dial 88 button or press the Feature button and oe dial 88 5 Slide the T P switch to center To program See Programming Buttons amp Settings p 20 Privacy prevents co workers who share a line with you from joining your calls Turn the feature on before or during a call it remains on until you turn it off A call on hold is not protected by Privacy You should program Privacy on a button so that you will have a green light to remind you when the feature is on The Recall feature is activated by pressing the Recall button on your telephone It allows you to disconnect from one call and get a new inside or outside dial tone for a new call without hanging up In some systems the Recall button allows you to use certain system features such as Transfer or Hold Recall works on inside and outside lines on ICOM SA or personal
14. d to it Lucent Technologies will not be responsible for any charges that result from such unauthorized use Your Analog Multiline Telephone Display Mexexoentng Buttons BIS 22D I me Timer ii Note Set M it This guide covers the BIS display and non Set alarm Select time day or date Set Exit Stop setting clock alarm or date display phones as well as the MLC 5 cordless Start me T Stop telephone The picture shows the BIS 34D For Stop and Rev more information on timekeeping see Alarm Start and Fwd C LJ Turn on alarm Set time day or date forward Fwd Rev Tur off alarm Set time day or date backward Glock Timer amp Calendar p 10 and Re minders p 19 For more information on the Display Timekeeping Buttons BIS 34D MLC 5 see the owners guide Contrast Control BIS 340 only pci OTHER AER i Located on the underside of the phone See p 5 Note The operation of the Recall Transfer AN Display Conference Drop and Hold m Display phones only Display area shows call information clock butt d feat dependi Pa Bat borast lend ind d uttons and features may vary depending calendar reminders and messages on how your system is set up See your 7 E s E a E a E Line Butt system manager for details k BE E DE T ine Buttons l C a a Outside Pool SA and ICOM buttons see p 2 blank line E E E E buttons
15. des jp 10 Make a call from another extension using your own See Authorization Codes p 11 calling privileges Disconnect the call you re on without hanging up See Recall p 18 Set up a conference with as many as 4 others See Conference 6 Transfer a call See Transfer p 6 and Park amp Pickup jp 17 Know if someone is calling you when all your other See Call Waiting p 13 lines are in use Reach a voice mailbox without calling the person See Direct Voice Mail p 14 Put a call on hold See Hold Jp 6 Customizing Your Phone Program a feature on an unused line button See Programming Buttons amp Settings p 20 Adjust volume of the speaker or ringer See Ringing or Speakerphone Volume p a Give your phone its own distinctive ring See Rings p 2 Delay or remove the ring from an outside See Rings p 2 and Coverage p 14 SA or ICOM line button Feature Finder Covering Calls If you want to Then Have a co worker answer your calls See Coverage p 14 and Line Buttons p 2 Answer all of a co worker s calls from your telephone Stop your calls from being covered by others Stop your outside calls from going to your company s See Coverage Jp 14 voice mail system or send calls to voice mail Forward your calls to another telephone See Forward amp Follow Me p 15 Answer your calls from ano
16. e button assignments on your own phone or the phone where you enter the code N security Alert Compromise of authorization codes could lead to toll fraud or unauthorized charges Memorize your authorization code and do not share it with anyone The way you activate the Authorization Code feature depends upon the type of telephone you are using to make the call e f the telephone has a programmed Authorization Code button press it The system selects a line and automatically activates the Spkrphone button an available line button is selected for you then continue with Step 3 below e Onan MLX display telephone press the Feature button then select AuthCode Auth from the display or dial 80 then continue with Step 3 below To enter an authorization code at any type of phone except a QCC 1 Lift the handset or press the Spkrphone button You may first select an ICOM SA or SSA button 2 Dial 80 3 Dial your authorization code followed by 4 Dial the dial out code usually a 9 for an outside call and then dial the phone number 5 To make another call repeat Steps 1 4 Auto Answer All To program See Programming Buttons amp Settings p 20 To answer calls using a headset or other device you must program an Auto Answer All button on your phone You must also have oto or General Purpose Adapter GPA In addition p 19 you must turn Voice Announce off For more information about headsets s
17. ee p 5 Using this feature permits one touch headset operation To use 1 If using a GPA switch it to Auto 2 Press the programmed Auto Answer All button Calls are answered automatically by your headset or other device 3 To resume using your handset press the Auto Answer All button again Not available on MLC 5 Often Used Features This feature must be programmed on a line button it dials an inside or outside number Use inside Auto Dial buttons to e Dial other extensions or groups e Page groups see Paging p 16 Use outside Auto Dial buttons to e Dial outside phone numbers with dial out codes but without account codes e Enter account codes automatically when programming include at the end e Dial long distance access codes e Dial emergency contact numbers ie that you can also use other features to automate re ee Number Diall p 16 Personal land System Speed Dial d Dial BIS 10 and MLC 5 only p 17 Saved N i 9 When programming Auto Dial use the Special Characters table on p 20 if necessary nclude the complete dialing sequence for the call To program on a button To use an Auto Dial button 1 Label a button 1 To make a ringing call press the 2 Slide the T P switch to P programmed Auto Dial button 3 Press the labeled button OR 4 Dial x22 for an inside number To make an inside voice announced call OR press an ICOM Voice or SA Voice button
18. essage for a person who does not have a display telephone use voice mail and the Direct Voice Mail eure 14 Jif available or ask the system operator to take a message for the person Here are some guidelines for different messaging features e Leave Message This feature simply lets a co worker know you have called The message shows your name and the date and time of your call If you leave one message and then another the second message replaces the first e Posted Messages if you post a message at your telephone inside callers with display phones see the posted message you have selected As many as 20 messages may be available for posting When a message is waiting for you your red Message light is lit The descriptions below explain how to read cancel and delete messages you have sent or received lf your company has voice mail ask your system manager for details about using the voice mail system For information about having your phone covered by the voice mail system see Coverage p 14 If you frequently communicate with a small number of people for example as a receptionist for a few co workers there are two features you_can use both of which require programming on a button These are Signaling and Notify described on the Leaving Messages Receiving Messages To program When your red Message light is on you have Sed Programming Buttons amp Settings p 20 a message from the operator a co worker or a To Fab d
19. et is plugged into the modular base unit Base Unit OTHER Jack underside One Touch Operation One touch operation allows you to simply touch a button to answer a call and touch a button again to hang up Use one of the headpieces along with a plug prong base unit an adapter 502C and the telephone The headpiece connects to the plug prong base unit which in turn connects to the adapter The adapter plugs into the OTHER jack on the underside of the telephone Use a programmed Auto Answer All button fp Tilto turn headset operation on or off Adapter Plug Prong apie Base Unit Headpiece Not available for MLC 5 Call Handling Making amp Answering Calls ways you can make a Call the headset First review pp 14Plto find out about the buttons lights tones and rings on your telephone If you have a headset see In this guide instructions for using features may not include all the possible To make a call lift the handset or press Spkrphone button The line button with the steady red light is automatically selected for you To make a call on a specific line for example an SA or ICOM line for a voice announced call select an unlit line button and press it before lifting the handset or pressing the Spkrphone button When using a headset seep 5 To answer a ringing or voice announced call lift the handset press the Spkrphone button or use select a l
20. grouped digits
21. hone Line Buttons All Telephones NNN XXXX Make receive outside calls only Telephones with ICOM Buttons ICOM Ring Make receive inside ringing calls and receive inside voice announced calls ICOM Voice Make inside voice announced calls and receive inside ringing and voice announced calls ICOM Originate Only Make not receive inside calls only Note MLC 5 cordless telephones can make but not receive voice announced calls Telephones with System Access SA Buttons SA buttons give you access to inside or outside lines for making and or receiving calls To make an outside call on an SA button first dial the dial out code usually 9 that your system manager supplies No dial out code is necessary when you call another extension SA Ring Make receive inside outside ringing calls and receive inside voice announced calls SA Voice Make receive outside calls receive inside ringing and voice announced calls make inside voice announced calls SA Originate Make not receive inside and Only outside calls Shared SA Make answer calls for co workers or SSA join conversations Line is shared with another co worker s One person has an SA button that is shared with one or more others who have SSA buttons corresponding to it See Rings for information about how calls ring at these buttons Pool Make receive outside calls only Use he dial out code supplied by your system manager Tone
22. inate Only button You must have one of these buttons available to pick up the 3 Press the programmed Feature button and dial 87 4 To return to the call on hold press the button with the fast flashing green light Often Used Features To program See Programming Buttons amp Settings p 20 Use this feature to hold a call at a busy extension e The call rings when the extension is available To camp on a busy extension so the call will ring at the extension when your co worker is available 1 Press the Feature button 2 Dial 57 NOTE Do not use the Camp On feature if your system is equipped with a voice mail system Coverage To program See Programming Buttons amp Settings p 20 Coverage allows calls to your extension to ring elsewhere so that they can be handled by someone else If your system has voice mail your calls can also be covered that way There are three types of coverage e Primary Coverage f your calls are covered this way they ring immediately at the covering phone e Secondary Coverage The covering phone rings after a delay of 2 rings giving you a chance to answer first e Group Coverage Calls for a group of people coverage group may be covered by one or more people Your system manager can tell you how this works at your office Covering phones are programmed with Cover buttons used to answer calls for others Delay Ring on the covering phone can add a lo
23. ine button first To make or answer a call on an MLC 5 cordless telephone Before making a call extend the antennas on the base unit and handset To make a call or when a call is ringing press the On Off button To make a call press a line button if one is not already lit You can make but not receive voice announced calls Dial the number or speak to the caller who is ringing you To disconnect the call press the On Off button or place the handset in the base unit A conference call can have up to 3 inside participants including yourself and up to 2 outside participants 1 Dial the first outside number or extension Announce the call 2 Press the Conference button to put the call on hold 3 Select an ICOM SA or numbered line button 4 Dial the next number or extension Announce the call and press Conference 6 Repeat Steps 2 5 for each participant e Press the Drop button and line button to drop any participant added Press the Hold button to temporarily leave the conference Then press any participant s line button to rejoin the conference 7 To end the conference hang up on A SECURITY ALERT If the system selects an SA Voice button when you add a conference participant you hear a beep instead of ringing after you dial the extension If the call is not answered and you press the Conference button to complete the call your conversation with other conference participants is broadcast
24. line buttons but it is not available for all types of outside lines Ask your system manager how Recall works on your company s telephone system MLC 5 users can use the Recall feature by programming a Recall button Seep 20 18 Often Used Features Reminders To program See Programming Buttons amp Settings p 20 This feature works only for nondisplay telephones Display telephone users should use the display s alarm clock oki he Reminders feature allows you to set a time when your phone will ring like an alarm clock Once your phone rings as an alarm the reminder is canceled You can set only one alarm at a time and it must be for the day you set it To set a reminder To cancel a reminder 1 Press the Reminder Set button you have Press the Reminder Set button you have programmed programmed OR OR Press the programmed Feature button and Press the programmed Feature button and dial 81 dial 81 2 Dial a 4 digit time from 0100 to 1259 3 Dial 2 letter A on dialpad for a m or 7 letter P on dialpad for p m Saved Number Dial Must be programmed on a button To program See Programming Buttons amp Settings p 20 Use this feature to redial a busy or unavailable number that you want to try later To use 1 Before hanging up press the programmed Saved Number Dial button 2 Press the same type of button used to place the call for example ICOM Pool or SA 3 To redial press
25. med Pickup button b Announce the call and give your OR extension Press the programmed Feature button and dial 9 3 Dial the extension where the call is parked Personal Speed Dial For BIS 10 and MLC 5 Use Auto Dial p 12 for other phones Use this feature to program 2 digit codes that you can dial in place of frequently used numbers Include the complete dialing sequence and press and release the Hold button to enter a dialing pause You can program up to 24 numbers using 2 digit codes You cannot program an account code together with a phone number in a Personal Speed Dial code To program Personal Speed Dial codes 4 Repeat Steps 2 and 3 for additional codes 1 Slide the T P switch to P 5 Slide the T P switch to center 2 Dial and the 2 digit code 01 24 then dial To use 21 1 Select the line button 3 Dial the phone number Dial entire sequence 2 Press the programmed Feature button including dial qut code If you need special Lai Z characters seelp 20 3 Dial the 2 digit code 01 24 Often Used Features Pickup lets you pick up calls that are not ringing at your phone Using Pickup you can answer a parked call see Park amp Pickup p 17 a call ringing at a specific extension or a call ringing on a specific line If you are part of a Pickup group you can pick up a call ringing anywhere in the group Program a general Pickup button that activates the feature or a spe
26. ng Buttons amp Settings p 20 In some companies you enter an account code before or during a call to indicate client billing information You may be required to enter an account code for all outside calls or an account code may be optional for incoming and outgoing calls Check with your system manager for account code operation and account codes You can program a button for this feature and label it Acct See also Auto Diall p 12 to program an account code on an outside Auto Dial button To enter an account code To enter or change an account code 1 Press the button you have programmed during a call the other party cannot hear OR your entry follow Steps 1 and 2 If you enter an account code for an incoming h a programmed Feature button and call before it arrives you cannot change ER that code during the call 2 Dial the account code and 3 Lift the handset or press the Spkrphone button to make a call If necessary press an outside line Pool or SA button 4 Dial the number including the dial out code if required Alarm Clock Timer amp Calendar e es work on display phones only To set an alarm on a nondisplay phone see Reminders 19 When you activate the alarm your phone beeps every day at the set time n il you cancel the alarm When an alarm is set a bell appears on your display to remind you The 60 minute timer allows you to track calls meetings or other events To set the alarm To se
27. nger delay before your calls ring there If line buttons on your phone are set to No Ring however calls on those lines are not covered See Rings p 2 To control coverage of inside calls use a You can also program buttons for these programmable setting Coverage Inside On Coverage features allows all your inside calls to ring elsewhere e Use a Coverage VMS button to prevent Coverage Inside Off turns inside coverage off or allow coverage of your outside calls by a voice mail system These calls may still be covered by a person at another extension e Use a Coverage Off button to turn off or on all coverage of your calls Direct Voice Mail To program See Programming Buttons amp Settings p 20 Direct Voice Mail allows an inside caller to call directly or transfer a call directly to another user s voice mail You can also use the feature after you have dialed the extension just do Step 1 below To call directly to another user s voice mail or transfer a call directly to another user s voice mail 1 Press the programmed Direct Voice Mail button OR Press the programmed Feature button and dial 56 2 Dial the extension whose voice mail you want to call or transfer a call to you can use a programmed Auto Dial button 12 Note If you are transferring a call to an extension that does not have voice mail you hear an error tone and the call returns to you after a time interval Often Used Features Do
28. o clean your phone unplug it from the wall jack and use a s ightly dampened cloth To prevent permanent damage do not immerse the phone in water or any liquid and do not use liquid or aerosol Cleaners directly on the telephone Feature Finder This table shows where to look for information about al specific ae activiti that do not have detailed instructions can be used b ng the dire lUsing Features programmed by following the instructions in Prog ETT Buttons amp Settings s p 20 Calling If you want to Then Dial numbers with the touch of a button See Auto Dial p 12 Program codes for numbers you dial often See Personal Speed Dial p 17 BIS 10 and MLC 5 only Quickly dial numbers your company has programmed See System Speed Dial p 19 ake a voice announced call to 1 or more co workers See Line Buttons p 2 and Paging p 16 Broadcast over the company s loudspeaker system See Paging p 16 ake a Call after office hours See Night Service p 16 Make and answer calls with no hands See HFAI button p 1 For information about BIS phones only headsets seelp 5 fAuto Answer All p 11 and Voice Announce p 19 Automatically redial a number you dialed before eelLast Number Dial p 16 and Connect to an extension or outside line when it s free See Callback amp Line Request p 13 Enter an account code before or during a call See Account Co
29. on the extension s speakerphone To prevent this be sure to drop an unanswered extension that you ve called on an SA Voice button When you have a call or conference on hold your phone beeps once each minute 1 Press the Hold button to put a call on hold Do not press the Drop button to end a conference while the call is on hold 2 To return to the call or conference press the flashing ICOM SA or line button that is holding the call Not available on MLC 5 To transfer 1 Press the Transfer button The system selects an ICOM or SA button and puts the call on hold 2 Dial the extension or outside number 3 Announce the call if desired 4 Press the Transfer button and hang up To cancel the transfer or return to the call on hold press the flashing ICOM SA or line button To one touch manual transfer 1 Press the programmed Auto Dial button oor the number where you want to transfer the call 2 Announce the call 3 Press the Transfer button and hang up To cancel the transfer or return to the call on hold press the flashing button To one touch auto transfer if available Press the programmed Auto Dial button Messaging Your phone system has several features that allow you to leave messages for others in your office If you use Leave Message or Posted Messages the person s for whom you are leaving a message must have a display phone If you wish to leave a m
30. ons amp your options e Personalized Ring Allows you to give calls ringing at your phone one of 8 distinctive rings e Abbreviated Ring When you are on a call and another call arrives at your phone you can use this feature to give the second call a short ring e Immediate Ring Calls ring immediately on line but ons set this way e Delay Ring This setting causes calls to ring at your phone after a delay If your calls are being covered this allows time for another person to answer a call before you do e No Ring Calls do not ring except forte for No Ring do not receive coverage p 14 ing transferred and Callback calls Calls on lines set e Send Ring Usually when a call comes in on an SA button it rings there immediately and rings at corresponding SSA buttons after a delay giving the person with the SA button time to answer before the call is picked up by someone with a corresponding SSA button When busy on another call the person with the SA button can use the Send Ring setting to make calls arriving at other SA buttons ring immediately on corresponding SSA buttons instead of after a delay On MLC 5 must be programmed by system manager Ring MEE 1 long ring mE short ring and 1 long ring m m 2 short rings and 1 long ring Meaning Inside call Outside call Outside call transferred returning transferred call or returning Callback call seep 13 A caution T
31. r To forward calls to another extension To set up Follow Me and receive calls at 1 Press the button you have programmed another extension OR 1 Press the programmed Feature button Press the programmed Feature button and dial 34 and dial 33 2 Dial your extension 2 Dial the extension To cancel Forward and Follow Me To forward calls to an outside number e To cancel forwarding or following of if enabled your own calls at your extension press 1 Press the button you have programmed the programmed Feature button dial OR 33 and your extension Press the programmed Feature button e To cancel all extensions forwarded or and dial 33 followed to yours at your extension 2 Dial the dial out code outside number press the programmed Feature button and dial 34K e To cancel one extension forwarded or followed to yours at your extension press the programmed Feature button dial lt 34 and that extension Often Used Features Last Number Dial To program See Programming Buttons amp Settings p 20 This feature automatically redials the last number you called You should program Last Number Dial ona button To use 1 Press the same type of line button used to place the first call for example ICOM or SA 2 Press the Last Number Dial button Press the programmed Feature button and dial 84 Night Service Your company may use Night Service to treat calls differently after hou
32. rs If Night Service is on you may not be able to make outside calls or you may need a password to do so See your system manager for a password and or emergency numbers you can dial without a password To make an outside call and override Night Service 1 Press the Hold button and dial the password 2 Lift the handset or press the Spkrphone button and dial the call You cannot override Night Service on an MLC 5 Paging To program See Programming Buttons amp Settings p 20 You can page an individual at his or her phone by using an ICOM Voice or SA Voice button see Line Buttons p 2 Or you may be able to page all speakerphones or groups of speakerphones depending upon how your system is set up If your company has a loudspeaker paging system use it to page the whole company or just people in a certain paging zone To program or use Speakerphone Paging Ask your system manager whether check with your system manager for Group Loudspeaker Paging is available and if there is Paging or Page All numbers then a list of paging zones To use 1 Press any ICOM or SA button and lift the 1 Press any ICOM or SA button and lift the handset handset 2 Dial the Group Paging or Page All number 2 Press the programmed Feature button OR 3 Dial 9 the loudspeaker line number and Press the button you programmed for zone if necessary Group Paging or Page All 4 Make the announcement and hang up To use when a but
33. s Personalized Ring affect all the lines on your phone During programming you still have to select a line button but it can be any line button the feature affects Others such as Delay Ring for a single line are settings that affect a specific line and require you to press it during programming these features are noted on the Programming Codes list Settings remain active until you program them again Programming Buttons To program a feature on an unused line button 1 Label a button for the feature 2 Slide the T P switch to P 3 Press the button you labeled 4 Dial the programming code see Programming Codes 5 Repeat Steps 3 and 4 to program other buttons Label the buttons first 6 Slide the T P switch to center Programming Settings To program a setting 1 Slide the T P switch to P 2 Press any ICOM or SA button OR If the setting affects a specific line press that line button 3 Dial the programming code cs Propromalng Codos 4 Repeat Steps 2 and 3 to program other settings 5 Slide the T P switch to center Special Characters Features that dial numbers automatically may need special characters to allow for correct dialing or system response Press See Means Drop S Stop Halts dialing sequence to allow for system response Hold p Pause Inserts 1 5 sec pause in dial sequence Multiple consecutive pauses allowed Conference f Flash Sends switchhook flash
34. t the timer 1 Press the Set button 1 Press the Time Timer button 2 Press the Fwd button and press the Set 2 Press the Start button to reset the timer button again 3 When finished timing press the Stop 3 Press the Fwd or Rev button until the button setting you want appears press the Set 4 Press the Time Timer button to return to button again the normal display 4 P ess the Fwd or Rev button until the To reset the time day or date setting you wan appears 1 Press the Set button repeatedly until the 5 Press the Exit button time day or date is selected To cancel the alarm 2 Press the Fwd or Rev button to change the 1 Press the Set button item 2 Press the Fwd and Exit buttons 3 Repeat Steps 1 and 2 to reset another item 4 Press the Exit button Often Used Features Authorization Codes To program See Programming Buttons amp Settings p 20 This feature is useful at companies where there are telephones in public areas that are restricted from making some calls If your system manager has given you an authorization code you can pick up someone else s telephone enter your authorization code and make an outside call with your own calling privileges You must activate the feature and enter your code for each call you make even when you are adding people to a conference It is not necessary to use your authorization code for inside calls Using an authorization code does not affect th
35. te all To cancel a message messages display phone or press the 1 ie He programmed Feature button and programmed Feature button and dial 54 ial 53 2 Dial the extension Messaging Posting Messages To program See Programming Buttons amp Settings p 20 To post messages you must program a Posted Messages button You can use posted messages whether or not you have a display phone A posted message appears on the display of any inside caller who tries to reach you as long as that person has a display phone There may be as many as 20 messages available to you for posting Message 1 is always DO NOT DISTURB 9 other messages listed below come with the system but these can be changed by your system manager The remaining 10 messages are created by your system manager whom you should ask for details Code Message Code Message 01 DO NOT DISTURB 06 IN CONFERENCE 02 OUT TO LUNCH 07 WITH A CLIENT 03 AT HOME 08 WITH A CUSTOMER 04 OUT SICK 09 AWAY FROM DESK 05 IN A MEETING 10 OUT ALL DAY To post a message Press the programmed Posted Messages button and dial the 2 digit code for the message 01 20 To cancel a posted message Press the programmed Posted Messages button and dial 00 If you use the Do Not Disturb featurel p_ 5an have a programmed Posted Messages button the appropriate message is posted When you turn off the Do Not Disturb feature the posted message is canceled too However pos
36. the programmed Saved Number Dial button System Speed Dial To program See Programming Buttons amp Settings p 20 Your system manager creates System Speed Dial codes 600 729 for numbers that people in your company dial often You can dial these directly by pressing the programmed Feature button and dialing the code or program often used codes on line buttons Voice Announce To program See Programming Buttons amp Settings p 20 Make voice announced calls from ICOM Voice or SA Voice buttons on your phone see Line p 2 or use Paging p 16 The Voice Announce feature allows you to prevent voice announcements and paging calls from interrupting you Instead the calls ring Voice Announce is a setting that you can turn on or off without programming a button for it If you have programmed your phone for Auto Answer Alll p 11 lor if you have a data station at your extension you must turn Voice Announce off 19 Programming Buttons amp Settings If you use a feature often am it onto an unused line button for easy access If you use a feature occasionally see sing Features p 9 Keep these facts in mind when setting up your telephone e Some features mustbep amed ona button or they can t be used These features are marked with a on the Proaramming Codes list e Other features marked with on the Programming Codes list are settings that affect the way your phone works Some settings such a
37. ther extension Answer a call ringing at a co worker s extension See Pickup jp 18 Answer a Call on a line that s not on your phone Put a call on hold at a busy extension until your camp on system doesn t have voice mail try co worker is ready for it or complete a transfer to p 14 an extension that doesn t answer Hold a call when you re trying to transfer it or when See Park amp Pickup p 17 your co worker doesn t answer page your co worker while the call waits Messaging Let a co worker know you called See Messaging jop 7 8 Find out if you have a voice mail message fax or other message Signal a co worker to contact you Choose a message to leave for co workers who have display phones Reach a voice mailbox without calling the person See Direct Voice Mail p 14 Privacy Prevent interruptions by blocking calls to your phone See Do Not Disturb p 15 Prevent co workers from joining your calls See Privacy p 18 Prevent others on a call from hearing you speak to See Mic Microphone p 1 someone in your office Receive or not receive voice announced calls See Voice Announce jp 19 Timekeeping Remind yourself of appointments See Alarm Clock Timer amp Calendar p 10 Reminders p 19 Change the time day or date on your display display phones only Time calls or meetings display phones only Headsets
38. ting or canceling the message does not activate or deactivate the feature Signaling amp Notify To program See Programming Buttons amp Settings p 20 Signaling Program a button that will cause a co worker s phone to beep The other person can then call you in response to the beep You must program a different line button for each extension you wish to contact To beep the recipient s phone just press the button and the other phone beeps for as long as you hold down the button A programmed Signaling button also acts as an Auto Dial button see p 12 To dial the extension lift the handset or press the Spkrphone button then press the Signaling button Notify This feature simply lights a line button on the recipient s phone providing a silent message light that alerts the other party to call you To use this feature you must program a Notify Send button labeled for example Notify Mary on your phone and the recipient must program a Notify Receive button labeled for example Call Jim on his or her phone Communication is One way only and buttons must be programmed for each extension you notify Using Features There are two ways to activate a feature e Directly by pressing a programmed Feature button as explained below e a line button you programmed with the feature see Programming Buttons amp p 20 Feature Button To program a line button to be used as your Feature button 1
39. ton is programmed 1 Lift the handset and press the programmed button 2 Dial the zone if necessary 3 Make the announcement and hang up 3 After the beep make the announcement and hang up f MLC 5 users can make but not receive speakerphone paging calls To make loudspeaker paging broadcasts MLC 5 users must have a programmed Loudspeaker Paging button MLC 5 users cannot be in paging groups 16 Often Used Features Park amp Pickup To program See Programming Buttons amp Settings p 20 Park puts a call on a special kind of hold so that it can be answered from any phone in the system While a call is parked_use Paging to summon the co worker who should answer The person picks up the call using Pickup p 18 and dialing your extension To use Park and Paging e For Loudspeaker Paging 1 Park the call a Press the programmed Loudspeaker e Press the Park button you programmed ie button Press the programmed Feature button dial 9 and the loudspeaker paging number If necessary dial the zone b Announce the call and give your e Press the Transfer button dial your extension and press Transfer again 2 Set up the page e For Speakerphone Paging j Press ies p extension a Press the appropriate Group Page or Page All button A Heup OR To pick up a parked call Press any ICOM or SA button and dial 1 Lift the handset the Group Page or Page All extension 2 Press the program
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