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PARTNER Advanced Communications System

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1. Call Pickup Press a programmable button Press Dial the two digit extension number Conference Drop Press a programmable button Press OO Extension Telephone Programming Flow Chart Continued Contact Closure 1 Press Press a programmable button Press Feature 4 O Contact Closure 2 Press a programmable button Press m Group Calling Ring Page For ringing group Press a programmable button Press Dial a Calling Group number 1 4 For paging group Press a programmable button Press Dial a Calling Group number 1 4 Manual Signaling Press a programmable button Press Dial a two digit extension number to ring extension or Dial plus the two digit extension number to voice signal the extension Simultaneous Paging Press a programmable button Press nisrcon Direct Line Pickup Active Line Press a programmable button Press Direct Line Pickup Idle Line Press a programmable button with lights Press Group Hunting Ring Voice Signal For ringing the first available extension Press a programmable button Press Dial a Hunt Group number 1 7 For paging the first available extension Press a programmable button Press Dial a Hunt Group number 1 6 Message Light Off Press a programmable button Press Dial optional two digit extension number Station L
2. VMS Cover Press a programmable button Press Lt Last Number Redial Press a programmable button Press Record A Call Press a programmable button with lights Voice Interrupt On Busy Talk Back Press a programmable button with lights Press TA Press am Loudspeaker Paging Press a programmable button Press Save Number Redial Press a programmable button Press OD Voice Mailbox Transfer Press a programmable button Press Extension Telephone Programming Flow Chart How to Use To use the Extension Telephone Programming Flow Chart follow these instructions first To Program at an extension use the following procedure To Start programming Press OO The green light next to buttons on which lines or pools are assigned for the extension show the current Line Ringing settings You can program the remaining buttons with telephone number extension numbers or system features To assign a name to the extension press niercom and then enter the character codes To Erase the current programming from a button press the button then press icra Press the programmed button Press Wic HFal Icon Description To End Programming Mode Press OO vy Factory setting Button with lights required a Button with lights recommended PARTNER ACS R 2 0 or later PARTNER ACS R 3 0 or later
3. Music On Hold Dial O Dial 1 Active Y 2 Not Active Hotline Dial Dial the hotline extension not ext 10 11 or the first two extensions of any 206 or 308EC modules Dial the alerted extension number not the hotline or D to paging system To remove the hotline and alert Press Doorphone 1 Extension Dial Dial any extension except 10 11 or the first two extensions of any 206 or 308EC modules To remove the doorphone extension Press Doorphone Alert Extension Dial Dial any extension except a doorphone extension Dial 1 Not an alert Y 2 Doorphone 1 alert 3 Doorphone 2 alert 4 Doorphones 1 8 2 Press Nextitem to identify another extension up to 48 alert extensions per doorphone SMDR Talk Time Dial Dial 1 Active 2 Not Active Y Contact Closure Group Dial O Dial a group 1 or 2 Dial an extension 10 49 Dial 1 Assigned to group 2 Not Assigned to group Y Automated Attendant Extensions Dial Dial a system extension Dial 1 Assigned 2 Not Assigned Y Press Next item to program another extension Contact Closure Operation Type Dial Dial a Contact Closure 1 or 2 Dial 1 1 Second On 2 3 Seconds On Y 3 5 Seconds On SMDR Record Type Dial Dial 1 All calls Y 2 Outgoing calls only 4 Toggle Music On Hold Volume Dial
4. Night Service Group Extensions Dial Dial a system extension Dial 1 Assigned to group 2 Not Assigned to group Y Press to program another extension Hunt Group Extensions Calling Group Extensions Dial 0 Dial a group 1 4 Dial an extension 10 49 Dial 1 Assigned to group 2 Not Assigned to group Y Press to program another extension Dial Dial a group 1 6 7 for VMS 8 for fax detection R 3 0 Dial a system extension 10 49 Dial 1 Assigned to group 2 Not Assigned to group Y Press to program another extension VMS Hunt Schedule Dial Release 2 0 and earlier Dial 1 Always Y 2 Day Only 3 Night Only Release 3 0 and later Dial line number Dial 1 Always Y 2 Day Only 3 Night Only VMS Hunt Delay Night Service Button Dial Dial 1 Assigned 2 Not Assigned Y 3 Select button then press a programmable button to assign Night Service to that button If you use option 3 after a Night Service button has been assigned the Night Service button moves from the old button to the new button you select Dial Release 2 0 and earlier Dial 1 Immediate Y 2 Delayed Release 3 0 and later Dial 1 Day 2 Night Dial line number Dial 0 6 2V System Flow Chart Auxiliary Equipment Fax Machine Extensions Dial Dial a system extension Dial 1 Assigned 2 Not Assigned Y Press to program another extension
5. Extension Telephone Programming Flow Chart Account Code Entry Press a programmable button Press Background Music Press a programmable button pe Press Extension Name Display Press Enter the character codes for the name See table Valid Character Entries Personal Speed Dial Numbers Press Dial a two digit code 80 99 Dial the phone number up to 28 digits including special functions Auto Dial Numbers Outside and Inside Press OO Press a programmable button To program an outside number Dial the phone number up to 28 digits including special functions To program an extension number Press Dial the extension number to ring the extension or plus the extension number to voice signal the extension Caller ID Call Logging amp Dialing Press a programmable button with lights Press le Call Coverage Press a programmable button Press Dial optional two digit originating extension number Dial optional two digit destination extension number ww Caller ID Inspect Press a programmable button with lights Press Call Forwarding Call Follow Me Press a programmable button with lights Press Dial optional two digit originating extension number Dial optional two digit destination extension number Caller ID Name Display Press a programmable button with lights Press
6. Restore Programming 125 Use this feature to reinstate your system and telephone programming except the System Day System Date and System Time to the settings saved on a PC Card at the last system backup manual or automatic You should restore the system settings if your system settings become corrupted if you make changes and decide you would rather use the former settings or if you replace your processor module and want to retain the system settings you had on the previous processor module A successful restore takes about five seconds NOTE When a restore completes successfully the Restore Complete message appears for two seconds at idle extensions 10 and 11 Then a System Reset Programming Saved 728 occurs disconnecting any calls in progress You should warn users before beginning a restore or do the restore during nonbusiness hours To initiate a restore 1 If you have a Backup Restore PC Card installed skip to Step 2 If you do not have a PC Card installed see the PARTNER PC Card Installation Instructions 2 Press Feature 0 0 System Program System Program AQ AS at extension 10or11 3 Choose the backup file you want to use for the restore e 1 MAN mmddyy where mmddyy represents the date of the manual backup on this card e 2 AUTO mmddyy where mmddyy represents the date of the automatic backup on this card Backup and Restore 55 6 Maintaining Your System Quick Reference Gui
7. Avaya Inc provides a limited warranty on this product Refer to the Limited Use Software License Agreement card provided with your package For additional warranty informa tion see the PARTNER Customer Support Document Trademarks PARTNER PARTNER MAIL VS PARTNER MAIL MLS 34D MLS 18D MLS 12D MLS 12 MLS 6 MDC 9000 MDW 9000 MDW 9010 MDW 9030P and SYSTIMAX are registered trademarks of Avaya Inc in the U S and other countries Ordering Information Call Avaya Publications Center Voice 1 800 457 1235 International Voice 317 322 6791 Fax 1 800 457 1764 International Fax 317 322 6699 Write Avaya Publications Center 2855 N Franklin Road Indianapolis IN 46219 1385 Order Avaya Publications Center Document No 518 456 804 Comcode 700017999 Issue 2 May 2001 For additional documents refer to the PARTNER Customer Support Document Customer Support If you need assistance when programming or using your system contact your local Authorized Dealer or call the Avaya Customer Care Center at 1 800 628 2888 Consulta tion charges may apply Obtaining Products See Obtaining Products in the PARTNER Customer Support Document Avaya Web Page For related documents go to www avaya com support Heritage Statement Intellectual property related to this product including trademarks and registered to Lucent Technologies Inc has been transferred or licensed to Avaya Inc Any reference within the text to Lucent Tec
8. E Dial1 Mi OMDR Top Of Page 2 EE Dial HO O O 3 HEM E SMDR Output Format ENEE E Dial O a Tee E Dial 1 15 digits BREE y 2 24 digits Doorphone 2 Extension Dial O O To remove the doorphone extension Press Dial any extension except 10 11 or the first two extensions of any 206 or 308EC modules BERR Remote Administration Password Dial No Password 8 dashes display Active password up to 8 alphanumeric characters Password can only be changed at Extension 10 or 11 Centralized Telephone Programming Flow Chart How to Use To use the Centralized Telephone Programming Flow Chart follow these instructions first Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 To Enter Programming Mode Press O O Press System Program System Program Central Tel Program Dial the extension number to be programmed Buttons on to which lines or pools are assigned light up to show the current Line Ringing setting remaining buttons can be programmed with Auto Dial number or features To Program Another Feature at the Same Extension After you program one feature continue with the instructions in the box for the next feature To Change Setting for Another Extension Press Dial the new extension s number Y Factory setting To Erase a Feature or Auto Dial Button Icon Description
9. 2 AUTO mmddyy Press Enter to begin the restore Automatic Daylight Standard Times Dial Dial 1 Active Y 2 Not Active Ring On Transfer Dial O Dial 1 Active Y 2 Not Active 3 Select Button then press a programmable button Direct Extension Dial Delay Dial Dial a ring delay number 0 9 2 rings Y 0 rings answered immediately System Reset Programming Saved Mode of Operation Press Feature 0 0 System Program System Program 4 O O 8 Enter the system password Dial 1 Key factory setting w 2 Hybrid IMPORTANT Using this procedure disconnects any active calls but retains system settings Use it only if the system fails to function corectly after a power failure or down period Dial System Flow Chart System Speed Dial Numbers To program a number Press to enter programming mode Press Dial a three digit code 600 699 Dial the telephone number up to 28 digits including special characters To mark it to override restrictions dial amp before the telephone To program another number or to change a number repeat Press Next Procedure Prev Procedure enter a new extension and repeat above steps Press to exit programming mode l To remove a number Press to enter programming mode Press Dial the System Speed Dial number s code 600 699 Press To remove another n
10. 2 Place the cover over the modules and make sure it fits firmly in place 3 Insert the 6 screw into the tab on the lower front of the cover Tighten the screw Installing Telephones After you have installed the control unit and have connected the line and extension cords you are ready to install the telephones Installing the telephones includes assembling connecting and testing the telephones As desired you also can connect an Intercom Autodialer to system telephones at operator extensions See the PARTNER Advanced Communications System Installation Programming and Use guide and the documentation that comes with the telephone 16 Installing the Cover Quick Reference Guide 2 Installing Your System Connecting Auxiliary Equipment You can connect many types of telecommunications devices to your system without expensive adapters or additional telephone lines for example answering machines credit card scanners and fax machines Many tip ring single line devices work with the system regardless of the manufacturer See the PARTNER Advanced Communications System Installation Programming and Use guide for further details about connecting auxiliary equipment including voice messaging systems Connecting Auxiliary Equipment 17 2 Installing Your System Quick Reference Guide E 18 Connecting Auxiliary Equipment 3 Setting Up Your System Overview This chapter explains the basics of programming and the programming of f
11. Voice Messaging Systems 0 cece eens 33 4 Programming System Features OVERVIEW fe ia oe eed Wl ed eae eShop eae dee 35 System Speed Dial o oooococcccoco 35 Dialing Restrictions and Permissions 000 eee eee 36 Groups of EXteNS ONS sinerent sereni nats a EERE ESTEEN TA iei 43 Table of Contents i Table of Contents Quick Reference Guide 5 Programming Telephone Features OINA E E E E E E E ane Goh aces 45 Automatic Line Selection 00 cece eee 45 Extension Name Display 0 0 0 0 cece ee eae 47 Line RINGING at A wikia See 48 6 Maintaining Your System OVER ads 51 Backup and Restore oooococooccco ee eae 52 Battery Replacement 0 000 eae 57 Using aPC Carden ii A eed eee 58 Adding New Modules 000 eae 60 Replacing Modules oooccococcccoo eae 62 Changing System Settings 0 000 ee 65 Adding Lines Pools and Extensions 00000000eaee 66 7 If Something Doesn t Work OVEIVIOW 352205 lack hated a tds boone 69 Your Release Number 000 e eee eee eae 69 Clearing a Backup Failure Alarm 2 0 2c 70 Telephone Problems 00 0c eee ees 71 Calling Problems 4 sSecd vet dia ai a deal haere ae 73 System Problems 000000 cece eee eee 75 1600 DSL Module Problems 0 000 cece a 76 Tip Ring Device Problems 000 0c cece eee eee eee 77 8 System Programming Flow Charts i
12. 11 Move the carriers On Off switch to the On position 64 Replacing Modules Quick Reference Guide 6 Maintaining Your System 12 Check that all green lights on the fronts of the modules are lit e Ifa single light is out power down the control unit reseat the module and power up the control unit If multiple lights are out power down the control unit reseat the leftmost module that has a light out and power up the control unit If the lights are still out call for support as instructed on the inside front cover of this guide 13 Make sure all modules are seated properly For Release 3 0 and earlier systems the cover will not fit if the modules are not seated properly If you have a system of Release 4 0 or later you are finished with this procedure If you have a system of Release 3 0 or earlier continue with Step 14 14 To replace the cover grasp it by its upper edges and hold it squarely over the control unit Place the cover over the modules and make sure it fits firmly in place 15 Tighten the screw on the lower front of the cover Changing System Settings If you are upgrading to PARTNER ACS Release 1 1 or 2 0 or later from an earlier release by using the PC Card upgrade all of your system programming settings are converted to work with the new release However you may want to consider some additional programming for the features that are new in Release 2 0 and later systems Z caution Re
13. 12 midnight to 2359 11 59 p m Since each time must have four digits use leading zeros when necessary To change the System Time 1 Press Feature 0 0 System Program System Program ADOG at extension 10or11 2 Enter a new time in 24 hour notation For example to set the time to 2 15 p m press NUDO 3 Select another procedure or exit programming mode Setting the Date Day and Time 27 3 Setting Up Your System Quick Reference Guide Automatic Daylight Standard Times 126 Available in Release 3 0 and later systems this feature is turned on by default and automatically updates the system clock for annual Daylight Savings Time and Standard Time changes If you are in an area that does not have daylight savings time use the procedure below to turn off this feature To change the status of Automatic Daylight Standard Time 1 Press Feature 0 0 System Program System Program AQA at extension 10 or 11 2 Press until the appropriate value appears e 1 Active the factory setting e 2 Not Active 3 Select another procedure or exit programming mode Assigning Lines Use the feature Number of Lines 104 to determine in Key mode the number of outside lines that are automatically assigned to all system extensions or to determine in Hybrid mode the number of lines assigned to the main pool After you use the Number of Lines feature you can use other features to refine the assignment
14. 4 0 or later you are finished with this procedure If you have a system of Release 3 0 or earlier continue with Step 10 To replace the cover grasp it by its upper edges and hold it squarely over the control unit Place the cover over the modules and make sure it fits firmly in place Tighten the screw on the lower front of the cover UsingaPC Card 59 6 Maintaining Your System Quick Reference Guide Adding New Modules Adding new modules to an existing 5 slot carrier is very similar to installing the control unit NOTE Use these instructions if you are adding modules to an existing 5 slot carrier If you are upgrading from a stand alone PARTNER ACS processor module to a 2 slot carrier see Wall Mounting a Stand Alone Processor Module and a 2 Slot Carrier on page 9 for instructions N caution Before starting verify that you have batteries installed in the processor module by viewing the display of the telephone at extension 10 Follow these steps to add a module to an existing 5 slot carrier Move the On Off switch to the Off position O Remove the power cord from the wall outlet o N For Release 3 0 and earlier systems remove the cover a Loosen the screw on the lower front of the cover b Place one hand on the handle on the bottom front of the cover and place your other hand on the top of the cover and gently pull the cover up and away from the carrier Be careful not to break the tab
15. Delayed Ring telephone rings after a 20 second delay or No Ring Delayed Ring is useful for backup coverage on shared lines or pools such as for secretaries who cover each other s lines No Ring is useful for all extensions except 10 when an operator answers all calls or for telephones with no regular users such as those in conference rooms To change the way outside lines or pools ring at an extension 1 Press Feature 0 0 System Program System Program Central Tel Program at extension 10 or 11 2 Enter the number of the extension to be programmed for Line Ringing The green lights next to the line or pool buttons show the current Line Ringing settings for all lines or pools assigned to the extension If a line or pool is not assigned to a button the green light next to that button is off The following ringing options can be shown by the green light next to the line or pool button e Immediate Ring on steady e Delayed Ring flashes slowly e No Ring flutters quickly e Immediate Ring is the factory setting for lines No Ring is the factory setting for pools 48 Line Ringing Quick Reference Guide 5 Programming Telephone Features 3 Press the line or pool button until the button light shows the correct setting the setting for the currently selected line or pool also appears on the display 4 Continue programming or exit programming mode Line Ringing 49 5 Programming Telephone Features Qui
16. Group of extensions among which calls are automatically distributed A Hunt Group lets you off load calls from a single user You can assign user extensions to Hunt Groups 1 through 6 Use Hunt Group 7 for voice messaging extensions and Hunt Group 8 for fax calls This can be useful for customer service groups Group of extensions that can receive calls after hours When Night Service is on and a call comes in all extensions in the Night Service Group ring immediately regardless of normal Line Ringing settings Group of extensions that can be picked up by other users When a call rings at a Pickup Group extension any other user in the system can answer the call by dialing the Pickup Group code This can be useful when users need to answer calls on lines or pools not assigned to their telephones Group extensions that receive outside calls Outside calls ring directly into a Hunt Group instead of being answered and transferred to the receptionist Groups of Extensions 43 4 Programming System Features Quick Reference Guide A a ee ee ee 44 Groups of Extensions 5 Programming Telephone Features Overview As the System Administrator you should program telephones at individual extensions with certain features There are two types of telephone programming e Centralized Telephone Programming programming individual telephones from extension 10 or 11 e Extension Programming programming an individual system telephone fr
17. Quick Reference Guide 1600 DSL Module Problems 1600 DSL Module Problems Problem Check this The connection between the 1600 DSL module and the service providers gateway is not working The 1600 DSL module and the gateway used by the service provider are not communicating properly Either something is faulty in the 1600 DSL module or the configuration of the module does not match the configuration needed by the service provider s gateway Check the connection between the 1600 DSL module and the service provider s gateway in the following order 1 Check the status of the module by looking at the SDSL port LED or by looking at the Reports menu in the terminal emulation program 2 Check the data link connection Frame Relay or ATM 3 Check the voice gateway connection 4 Check the LAN connection For more detailed instructions see the PARTNER Advanced Communications System Installation Programming and Use guide 76 1600 DSL Module Problems Quick Reference Guide 7 If Something Doesn t Work Tip Ring Device Problems Tip Ring Device Problems Problem Check this Tip ring device does not answer Tip ring device does not dial out properly Call records wrap on SMDR printout Device does not recognize the distinctive ringing pattern used by the system Set Distinctive Ring 308 for that extension to Not Active Device does not recognize the intercom dial tone gener
18. Reference Guide 2 Installing Your System NOTE 308EC and 206 modules must be to the left of any 200 and 400 modules A CAUTION Do not force the module Use the carrier shelf as a reference and do not tilt slant or rotate the module If the module does not insert easily remove it clear any obstruction and reinsert it Labeling Jacks After you have mounted the control unit on the wall you must label the line and extension jacks The line jacks are on the top of the modules and the extension jacks on the bottom Follow these steps to label the line and extension jacks 1 Label the line jacks on the processor module beginning with 1 at the top line jack 2 Do one of the following e For a 2 slot carrier label the line jacks on the other module For a 5 slot carrier label the line jacks on the other modules by starting with the leftmost module and ending with the rightmost module NOTE Although a 1600 DSL module has only one line jack it supports up to 16 lines Therefore the line jacks on the module to the right of a 1600 DSL module in a 5 slot carrier are numbered starting with 20 3 Label the extension jacks on the processor module beginning with 10 at the topmost extension jack 4 Do one of the following e For a 2 slot carrier label the extension jacks on the other module e For a 5 slot carrier label the extension jacks on the other modules by starting with the leftmost module and endin
19. Voice Mailbox Transfer button Feature 14 at extension 10 so that the operator can transfer calls directly to an extension s mailbox without first ringing its telephone This is useful when the operator knows that the subscriber is not available to answer the call 6 Program an Auto Dial button for the VMS Hunt Group left intercom pog on phones for one touch dialing to the messaging system 7 PARTNER ACS R3 0 or later Program VMS Cover Rings individually for subscriber extensions 321 to determine how many times the extension should ring before the call is sent to the messaging system to be answered For all other PARTNER Systems Program VMS Cover Rings for all subscriber extensions 117 Voice Messaging Systems 33 3 Setting Up Your System Quick Reference Guide 8 Use Group Call Distribution 206 option 1 to assign outside lines that require Automated Attendant Service to Hunt Group 7 the VMS hunt group 9 If Automated Attendant Service will be used set the VMS Hunt Delay 506 to meet your business s needs 10 If Automated Attendant Service will be used set the VMS Hunt Schedule 507 to meet your business s needs 11 If Automated Attendant Service will be used at night make sure a Night Service Button 503 is assigned at extension 10 12 Assign appropriate Call Restrictions and Allowed or Disallowed Lists to voice messaging extensions Additional VMS Programming To program the system for a voice
20. a transferred or held call To program another extension Press Next Procedure Prev Procedure enter a new extension number and repeat above steps Transfer Return Extension Dial O Dial a system extension Dial of extension 10 57 to which call should return if not answered Extension transferring call Y Press to program another extension Automatic VMS Cover Dial Dial a system extension Dial 1 Assigned 2 Not Assigned Y Press Next item to program another extension External Hotline Dial Dial a system extension Dial 1 Assigned 2 Not Assigned Y Press Next item to program another extension Display Language Dial Dial a system extension Dial 1 English Y 2 Spanish 3 French Press to program another extension Forced Account Code Entry Dial 0 Dial a system extension Dial 1 Assigned 2 Not Assigned Y Press to program another extension Voice Interrupt On Busy Dial E Dial a system extension Dial 1 Assigned 2 Not Assigned Y Press Nextitem to program another extension System Flow Chart Extensions Continued BREESE EBEEHEBE HEHE HRB HBEEB HEBER HEB a Line Access Mode r Dial 1 Dial a system extension 7 Dial 1 Pooled y all extensions except 10 1 2 Key extension 10 only r a Press to program another extension m BHRE HEEB HREHEHE HEEB HR HE HRB eeeee BREE EEHEH HEHEHE HEHEHEHEHEHEEH HEE eS a Pool Extension Ass
21. a PC card N caution Before starting verify that you have batteries installed in the processor module by viewing the display of the telephone at extension 10 1 If you have a 5 slot carrier move the carrier s On Off switch to the Off position O 2 For all types of installations disconnect the power cord from the wall outlet 3 If you do not have a 5 slot carrier or have a system of Release 4 0 or later go to Step 4 If you have a 5 slot carrier of Release 3 0 or earlier a Loosen the screw on the lower front of the cover b Place one hand on the handle on the bottom front of the cover and place your other hand on the top of the cover and gently pull the cover up and away from the carrier Be careful not to break the tabs that attach the cover to the carrier A CAUTION Remove all other PC Cards from the processor before initiating an upgrade 4 Insert the PC Card in either PC Card slot on the processor module When inserted properly the PC Card projects about 1 5 8 inch 4 cm from the module 5 Power up the system a Reconnect the power cord A CAUTION The power cord should hang straight down from the connector flush against the plastic case Do not install the power cord at an angle to the case or with a loop in it b If you have a 5 slot carrier move the carriers On Off switch to the On position 58 Using a PC Card Quick Reference Guide 6 Maintaining Your System 6 1
22. be viewed in the Caller ID Log Caller ID Log All Calls 319 to program one extension to log all answered Caller ID calls and all unanswered Caller ID calls received at any extension on specific lines Display Language 303 to specify the language English French or Spanish for messages that appear on a system display telephone Automatic Extension Privacy 304 to prevent other extensions with the same line from joining a call at the extension Also use this feature for extensions connected to a modem fax or any device whose function can be disrupted by someone trying to join it Forced Account Code features Forced Account Code Entry 307 to prevent the extension from making an outside call until a required account code is entered Forced Account Code List 409 to create a list of valid account codes this ensures that only authorized users with valid account codes can make outside calls Customizing Extensions 29 3 Setting Up Your System Quick Reference Guide e Call Waiting 316 to identify tip ring telephone extensions that can receive the system not the local telephone company call waiting tone for a second incoming call when active on a call e Outgoing Call Restriction 401 to prevent the extension from making certain types of outgoing calls on all system lines e Disallowed Allowed List features Disallowed List Assignments 405 to assign one or more Disallowed Phone Number Lists to
23. computer e In Release 4 0 and later systems using a PC card does not upgrade the configuration of the 1600 DSL module This configuration is retained in the flash memory of the 1600 DSL module not on the PC card When the system resets the configuration in the flash memory of the 1600 DSL module becomes the active configuration for that module 52 Backup and Restore Quick Reference Guide 6 Maintaining Your System Backup Programming Automatic 123 Use this feature to set up the automatic backup of all programming except the system date day and time When Backup Programming Automatic is set to Active the information is backed up at 2 00 a m on the first day of each month to a Backup Restore PC Card If Backup Programming Automatic is Active and an automatic backup fails a Backup Failure Alarm message appears instead of the system date and time on the top line of the telephone display at idle Extensions 10 and 11 See Chapter 7 If Something Doesn t Work for an explanation of these messages and suggested corrective actions and for the procedure for clearing the Backup Failure Alarm message To change the setting for Backup Programming Automatic 1 Check that only one Backup Restore PC Card is in the processor module 2 Press Feature 0 0 System Program System Program 1 AG at extension 10 or 11 3 To change the setting press Next Data or Prev Data until the setting you w
24. enough slack to remove the module without pulling the line and extension cords free label and disconnect the wires 6 Place one hand on top of the module With the other hand grip the plastic bracket on the bottom front of the module and pull out the old module 7 If you are replacing a module with one of a different type make sure that the 1600 DSL module if used is in the leftmost slot that all 400 or 200 modules are installed to the right of all 308EC or 206 modules and that the processor module remains in the center slot 8 To insert the replacement once the module is properly seated firmly push the center of the module until the connectors on the module lock into place and the module is attached to the rear of the carrier For proper engagement of the connectors the module must be inserted straight into the carrier A slight click indicates the connectors are engaged A CAUTION Do not force the module Use the carrier shelf as a reference and do not tilt slant or rotate the module If the module does not insert easily remove it clear any obstruction and reinsert it 9 Connect the line and extension cords one at a time making sure to place the correct cords into their corresponding jacks on the new module 10 Reconnect the power cord A CAUTION The power cord should hang straight down from the connector flush against the plastic case Do not install the power cord at an angle to the case or with a loop in it
25. entered press and repeat Steps 3 and 4 To delete the telephone number you just entered press Remove 6 Select another procedure or exit programming mode 32 Emergency Phone Number List 406 Quick Reference Guide 3 Setting Up Your System Voice Messaging Systems Three voice messaging systems are compatible with your system e The PARTNER MAIL VS Voice Messaging System PMVS resides in the control unit in a 2 or 4 port configuration e PARTNER Voice Messaging PVM PC Card 2 port configuration only e The PARTNER MAIL System 2 4 or 6 port configuration is an auxiliary device that connects to the system through extension jacks The following programming procedures should be used if you are using any of these Voice Messaging Systems 1 Assign the PARTNER MAIL VS extensions to Hunt Group 7 using Hunt Group Extensions 505 2 Set the Transfer Return Extension 306 for each of the messaging system extensions to extension 10 or other extension of your choosing This ensures that unanswered calls transferred by the messaging system to extensions that do not have VMS Coverage return to the extension you designate as the Transfer Return Extension 3 Program a VMS Cover button Feature 15 on phones to allow subscribers to turn VMS Coverage on and off 4 Program Line Coverage Extension 208 to determine which subscriber s mailbox should receive unanswered calls that come in on the specified line 5 Program a
26. m a a o a o m EJ o a Qa a m a a SOMO sO aO sceq g 8 Se SOR pO Soa SEKO g SCA O 8007 sooo gE gF a 5 Ext Message Intercom Intercom PARTNER 18D 18 Phone PARTNER 6 Phone oC slob BLA LB a a o o R T Intercom Intercom Q S Ext message oM SON CO oC P sal ald aLK alk SCE 80EJ 06 pOH EA ECB BCC oLD E g Ext Message Intercom Intercom Button Locations on PARTNER Telephones System Programming Basics 23 3 Setting Up Your System Quick Reference Guide Programming Mode When you are ready to program a system or telephone feature you must enter programming mode Follow these steps to enter programming mode 1 Place the Programming Overlay over the dialpad of the system display telephone at extension 10 or 11 2 To enter programming mode press Feature O 3 Press System Program 4 Press again 5 Specify a programming procedure in one of two ways e Direct Method Dial the code for that procedure System Programming procedures in this guide are identified by a and a three digit code for example System Date is 101 This method is best when you are using only a few procedures during a programming session and you know the codes Cycle Method Cycle through the procedures in numerical order Press Next Procedure and Prev Procedure to cycle forward and backward through the programming procedures This method is best when you are using multiple procedures during a programming se
27. module and then power up the carrier e f multiple lights are out power down the carrier reseat either both modules 2 slot carrier or the leftmost module that has a light out 5 slot carrier and then power up the carrier If the lights are still out see the Customer Support Document on the accompanying compact disc for information about whom you should contact 14 Installing the Control Unit Quick Reference Guide 2 Installing Your System Connecting Lines and Extensions NOTE If extensions are not wired to any modular jacks call a qualified service technician Use the following procedure to connect lines and extensions 1 o 4 o 8 9 Test for a dial tone at the network interface jacks before connecting outside lines to the control unit For the test connect a tip ring telephone to the first network interface jack a Lift the handset and listen for a dial tone If there is no dial tone contact your local telephone company before continuing b Repeat for each network interface jack Connect line cords to the line jacks on the modules Start at the top with the line jacks on the processor module and then move to the leftmost module Fill each module before moving to the next module to the right Route each cord through the wire manager on the front of the module Connect the free end of each line cord to the appropriate network interface jack Test the lines by plugging a system telephone
28. of lines Line assignment is also based upon whether an extension is a Key or Pooled extension Refine the line assignment accordingly after you use the Number of Lines feature A CAUTION Do not use Number of Lines 104 after initial setup Refer to the PARTNER Advanced Communications System Installation Programming and Use guide for more detail 28 Assigning Lines Quick Reference Guide 3 Setting Up Your System Customizing Extensions Use the following features to customize an extension Coverage features Line Coverage Extension 208 to identify an extension as the owner of a specific outside line A user at the extension can activate Call Coverage or VMS Cover for the specified line Call Coverage Rings 116 or 320 Release 3 0 or later to specify the number of times a call should ring at the owner s extension before it is sent to the covering extension or VMS Cover Rings 117 or 321 Release 3 0 or later to specify the number of times a call should ring at the owner s extension before it is sent to the owner s voice mailbox Caller ID Call Log Line Association 318 to select the lines to associate with extensions for logging unanswered calls Users can view the Caller ID information for unanswered calls on the telephone s display panel and autodial the numbers of the unanswered calls Caller ID Log Answered Calls 317 to program extensions to log all answered Caller ID calls so calls can
29. someone changed the Outgoing Call Restriction for the extension Did someone lock the extension with Station Lock Use Station Unlock from extension 10 or 11 to unlock it Local telephone company may not be receiving signals accurately If problem is on just one telephone see Telephone Doesn t Work on page 71 Too many tip ring devices may be trying to dial at once Local telephone company line may be faulty unplug each line from its module and test it by using a single line telephone e If the trouble doesn t occur on the single line telephone the problem is in your control unit e If the trouble occurs on the single line telephone switch the line cord and try again If this doesn t work call the telephone company Can t make outside Is Forced Account Code Entry assigned to this extension calls from pool Is your dial mode touch tone or rotary incorrect Use buttons on pooled Dial Mode 201 to reset it extensions Has someone changed the Pool Access Restriction for the extension Pool may not be assigned to the extension There may not be enough lines assigned to the pool to support the usage One or more local telephone company lines may be faulty test each line from extension 10 Calling Problems 73 7 If Something Doesn t Work Quick Reference Guide Calling Problems Continued Problem Check this Calls are answered automatically Auxiliary device doesn t answer
30. the extension Disallowed Phone Number Lists 404 to create the lists of outside numbers that extensions cannot dial Allowed List Assignments 408 to assign one or more Allowed Phone Number Lists to the extension Allowed Phone Number Lists 407 to create the lists of outside numbers that otherwise restricted extensions can dial e Pickup Group Extensions 501 Calling Group Extensions 502 Night Service Group Extensions 504 and Hunt Group Extensions 505 to place the extension in any of these groups e Fax Machine Extensions 601 Doorphone Extension 604 and 605 Doorphone Alert Extensions 606 AA Extensions 607 External Hotline 311 or Hotline 603 to identify the extension as one of these equipment types Copy Settings 399 Set up your system by programming one extension for each type of telephone in the system Then use Copy Settings 399 to program other telephones of the same type For example you can program one PARTNER 18D telephone and then copy its settings to any other extensions that have PARTNER 18D or PARTNER 18 telephones 30 Customizing Extensions Quick Reference Guide 3 Setting Up Your System Changing Settings to Support PBX or Centrex Services Your system may work behind a PBX or Centrex system Consider the following when setting up your system to work effectively behind a PBX or Centrex system e Recall setting e Dialing restrictions e Speed Dia
31. the extension To program a telephone from extension 10 or 11 follow these steps 1 Place the Programming Overlay over the dialpad of the system display telephone at extension 10 or 11 Press Feature D 0 Press System Program Press again Press Central Tel Program O a A WO N Dial the extension number of the telephone to be programmed The green lights next to buttons on which lines or pools are assigned show the current Line Ringing settings The remaining buttons can be programmed with telephone numbers extension numbers or system features 7 Atthis point program the features that must use Centralized Telephone Programming 8 To change the settings for another extension press then dial the new extension number 9 To exit programming mode you can press Feature 0 0 or lift the handset and place it back in the cradle System Programming Basics 25 3 Setting Up Your System Quick Reference Guide Setting the Date Day and Time After supplying power to the control unit use the following procedures to set the system clock e System Date 101 to set the month day and year e System Day 102 to set the day of the week for Release 2 0 and earlier systems e System Time 103 to set the hour and minutes e Automatic Daylight Standard Times 126 to automatically update the system clock System Date 101 Use this feature to set the month day and year The system displays only the m
32. to 20 characters long on PARTNER telephones or up to 12 characters long on MLS telephones Then when that extension is used to make an intercom group or transferred call the name appears on the system display telephone receiving the call Similarly users receiving a transfer return call see the name of the person assigned to the extension that did not answer the transferred call The following table shows the valid character entries for Extension Name Display Valid Character Entries Letters Numbers A 21 N 62 blank 11 B 22 O 63 0 00 C 23 P 7A 1 10 D 31 Q 72 2 20 E32 R 73 3 30 ESR S 74 4 40 G 41 T 81 5 50 H 42 U 82 6 60 43 V 83 7 70 J 51 W 91 8 80 K 52 X 92 9 90 Lai V 93 M 61 Z 94 To assign a name to an extension 1 Press Feature 0 0 System Program System Program Central Tel Program at extension 10 or 11 2 Enter the number of the extension to be programmed Extension Name Display 47 5 Programming Telephone Features Quick Reference Guide 3 Press left intercom 4 Enter the two digit code for each character you want to enter For example the name Ec is GBA 5 If you make a mistake press to clear the display Repeat Step 4 to enter the correct name 6 Program a button for this extension or exit programming mode Line Ringing This feature determines how each outside line or pool assigned to an extension rings You can specify Immediate Ring
33. 0 11 In Release 3 0 and later systems the LEDs on the processor module center slot will alternate red green while the upgrade is being performed When the upgrade is finished the LED will appear steady green Make sure each module has a green LED in the same horizontal area and that they all appear steady green This indicates that each module is powered up e Ifa single light is out power down the control unit reseat the module and power up the control unit If multiple lights are out power down the control unit reseat the leftmost module that has a light out and power up the control unit If the lights are still out call for support as instructed on the inside front cover of this guide Follow the procedures below a If you are upgrading from Release 1 0 to Release 2 0 power down and remove the PC upgrade card b If you are upgrading to Release 3 0 or later do not remove the PC card The card automatically converts to a backup restore and remote access card If you removed other PC cards PVM or ASA DXD for example power down the system and reinstall the PC cards after the upgrade is complete If you have a 2 slot carrier or a stand alone configuration you are finished with this procedure If you have a 5 slot carrier continue with Step 9 Make sure all modules are seated properly For Release 3 0 and earlier systems the cover will not fit if the modules are not seated properly If you have a system of Release
34. AVAYA communication PARTNER Advanced Communications System Quick Reference Guide 518 456 804 Comcode 700017999 Issue 2 May 2001 Copyright 2001 Document 518 456 804 Avaya Inc Comcode 700017999 All Rights Reserved Issue 2 Printed in USA May 2001 Notice Every effort was made to ensure that the information in this book was complete and accu rate at the time of printing However information is subject to change Federal Communications Commission Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide rea sonable protection against harmful interference when the equipment is operated in a com mercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to cor rect the interference at his own expense This system is Class B compliant in some con figurations For additional FCC information see the PARTNER Customer Support Document Canadian Department of Communication DOC Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regul
35. Centralized Telephone Programming If you have any 34 button telephones in the system you must use a 34 button display telephone to program since an 18 button telephone cannot be used to program a 34 button telephone Also if your system has both PARTNER and MLS telephones you should use a PARTNER display telephone at the programming extension NOTES e The PARTNER ACS Release 3 0 and later includes a PCMCIA 20 Remote Access PC Card which is used as follows When you initially insert the PC Card into the PARTNER ACS and the system is powered up the PC Card upgrades the existing software to the latest version After you program the system the card acts as a storage backup device for saving your system settings which can be used to restore the system in case these settings are lost for any reason The card provides remote access to the PARTNER ACS via a local or remote personal computer This requires a modem and additional software that must reside on your computer If you are installing a voice messaging system with the PARTNER ACS you must assign the voicemail ports to Hunt Group 7 to avoid having the voicemail ports answering all calls immediately System Programming Basics Quick Reference Guide 3 Setting Up Your System Programming Overlays To do System Programming you place a Programming Overlay over the dialpad of the system display telephone at extension 10 or 11 Overlays are provided with the system
36. In Range Out of Building OPRE IROB Protectors e Electromagnetic Interference EMI Filters System Components 5 1 Getting Acquainted Quick Reference Guide AAA a ey 6 System Components 2 Installing Your System Overview This chapter explains how to install the PARTNER Advanced Communications System ACS Releases 4 0 or earlier The information applies to all releases unless otherwise specified The installation of the PARTNER ACS involves the following e Evaluating the environmental requirements e Installing the control unit e Connecting lines and extensions e Installing the cover Release 3 0 and earlier systems e Installing telephones e Connecting auxiliary equipment If your company already has modular jacks for all outside lines and extensions you may be able to use the existing wiring to install the system hardware and connect telephones to the system yourself Overview 7 2 Installing Your System Quick Reference Guide Evaluating the Environment Before you begin the physical installation of the system you must check that all environmental factors are within the acceptable ranges See the PARTNER Advanced Communications System Installation Programming and Use guide for more details Installing the Control Unit The stand alone processor module or a carrier and its modules are referred to as the control unit The control unit must always be wall mounted A WARNING There are no customer serviceable comp
37. Press the programmed button Le Buon wninlights reauired Press Mar m Button with lights recommended To End Programming Mode oe Press OJO PARTNER ACS R 2 0 or later PARTNER ACS R 3 0 or later Centralized Telephone Programming Flow Chart NOTE Program Automatic Line Selection or Extension Name Display first then Line Ringing Call Forwarding Call Follow Me Press a programmable button Automatic Line Selection Personal Speed Dial Numbers Press Press Pross ESE Press the line pool intercom buttons in the Dial a two digit code 80 99 Dial optional two digit originating desired order Dial the phone number up to 28 digits including Press special functions pial oprana two digit destination yg Key Extension Outside lines Vv Pooled Extension Pool 880 button 1 Auto Dial Numbers Outside and Inside Call Pickup button 2 Intercom right Vv Press a programmable button Press a programmable button Pools 881 883 individual lines To program an outside number Press Dial the phone number up to 28 digits including Dial the two digit extension number special functions To program an extension number oo Screening ble butt ith 3 0 Press ae a programmable button wi Dial the extension number to ring the extension or ae Extension N Dispi plus the extension number to voice signal the Press an Bross fan PEAY extension Caller ID Ca
38. Trouble hearing the person you called Automatically dialed calls beginning with star codes are misdialed Recall feature isn t working If Automatic System Answer and or Direct Extension Dial is turned on turn it off If an auxiliary device fax modem voice messaging system answering machine answers when it should not either e Check the device and adjust it to answer on a later ring or turn off auto answer e Set the extension s Line Ringing to Delayed Ring Device may not recognize the system ringing pattern e Change the extension s ring pattern by using Distinctive Ring 308 e Change the setting for Intercom Dial Tone 309 to Machine the system will generate an outside dial tone for the extension If you are using a speakerphone try turning it off If you have touch tone dialing you may have a faulty telephone or cord If you have rotary dialing the Rotary Dialing Timeout 108 interval is too long reset it Setting may not be inserting a long enough pause use Star Code Dial Delay 410 to increase setting Increase Recall Timer Duration 107 by 100 milliseconds If using the feature disconnects the call decrease Recall Timer Duration by 100 milliseconds 74 Calling Problems Quick Reference Guide 7 If Something Doesn t Work System Problems System Problems Problem Check this Call rings continuously but no one at other end Calls on hold are dis
39. acter that matches any digit dialed in telephone numbers in Allowed Phone Number Lists 407 Disallowed Phone Number Lists 404 and the Forced Account Code List 409 System Programming Basics 21 3 Setting Up Your System Quick Reference Guide Button Locations When you program from a PARTNER telephone at extension 10 or 11 the button you press on the telephone at the programming extension may be in a different location on the telephone being programmed The following figure shows the relative location of buttons on each PARTNER telephone For example the button labeled E on the PARTNER 34D telephone in the figure is in the bottom row The equivalent button on the PARTNER 18D telephone is in the leftmost position of the second row from the bottom If your system has a mix of PARTNER and MLS telephones see Appendix D of the PARTNER Advanced Communications System Installation Programming and Use guide for information about programming from a PARTNER to an MLS telephone or from an MLS to a PARTNER telephone 22 System Programming Basics Quick Reference Guide 3 Setting Up Your System PARTNER 34D Phone N D Q R S Ta o o QO Ek Qa o a a o
40. alls that can be made on all lines at an extension To identify the types of outgoing calls that can be made on all lines at an extension 1 Press Feature 0 0 System Program System Program 4 0 1 at extension 10 or 11 2 At the Extension prompt enter the number of the extension to be programmed 3 To change the type of call restriction press until the appropriate value appears e 1 No Restriction can make toll local and intercom calls this is the factory setting e 2 Inside intercom Only e 3 Local intercom and local Only 4 To program another extension press Next Item or Prev item until the extension number shows on the display Repeat Step 3 5 Select another procedure or exit programming mode 42 Dialing Restrictions and Permissions Quick Reference Guide 4 Programming System Features Groups of Extensions Placing extensions into groups allows users to help each other in answering calls You can set up the groups shown in the following table Groups of Extensions Group Description Calling Group 502 Hunt Group 505 Night Service Group 504 Pickup Group 501 Group Call Distribution 206 Group of extensions that can be called at the same time Any user in the system can ring or page the entire Calling Group the first extension to pick up the call is connected to the caller This can be a useful feature for sales pools
41. ant appears or press to return the setting to the factory setting The possible settings are e 1 Active e 2 Not Active the factory setting w e 3 Backup Alarm Cleared 4 Exit programming mode For information about using Option 3 Backup Alarm Cleared see Clearing a Backup Failure Alarm on page 70 Backup and Restore 53 6 Maintaining Your System Quick Reference Guide Backup Programming Manual 124 Use this feature to manually back up all the programming except the system date day and time to a Backup Restore PC Card To begin a manual backup of system settings 1 Verify that only one Backup Restore Card is in the processor module 2 Press Feature 0 0 System Program System Program AQAA at extension 10 or 11 If there is a problem a message appears see Chapter 7 Chapter If Something Doesn t Work for explanations and corrective actions If there is no problem the display instructs you to press to begin the backup 3 Press Enter A status message is displayed indicating that a backup is in progress and within 30 seconds a message appears indicating the result If the backup failed an error message appears see Chapter 7 If Something Doesn t Work for explanations and corrective actions e Backup Failed Check Card e Backup Failed SystemBusy 4 Exit programming mode 54 Backup and Restore Quick Reference Guide 6 Maintaining Your System
42. ated by the system Change the setting for Intercom Dial Tone 309 for that extension to Machine SMDR Talk Time 611 is set to Active and SMDR Output Format 610 is set to 24 digits the length of the fields is greater than the 80 characters supported by the printer Reduce the font size or increase the characters per inch setting for the printer Tip Ring Device Problems 77 7 If Something Doesn t Work Quick Reference Guide A A ee ee A A 78 Tip Ring Device Problems 8 System Programming Flow Charts System Programming Flow Chart How to Use To use the following sets of Flow Charts follow these instructions first Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11 To Start System Programming Press Feature Press System Program System Program g l D ipti To End System Programming PARA Press Feature D Vv Factory setting To Use a Specific Procedure EA Button with lights required Dial 4 and a three digit procedure code Example O O for System Date To Cycle through System Programming Procedures m Button with lights recommended Press Next Procedure Or Prev Procedure To Cycle Through Available Settings Press Next Data or PARTNER ACS R 3 0 or later To Return to Factory Setting Press Remove Procedures 399 609 and 728 shown in dashe
43. ations of Industry Canada Le Pr sent Appareil Nom rique n met pas de bruits radio lectriques d passant les lim ites applicables aux appareils num riques de la class A pr scrites dans le reglement sur le brouillage radio lectrique dict par le Industrie Canada Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unautho rized party for example a person who is not a corporate employee agent subcontractor or working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial addi tional charges for your telecommunications services The final responsibility for securing both this system and its networked equipment rests with you an Avaya Inc system administrator your telecommunications peers and your managers Avaya Inc does not warrant that this product or any of its networked equip ment is either immune from or will prevent either unauthorized or malicious intrusions Avaya Inc will not be responsible for any charges losses or damages that result from such intrusions For important information regarding your system and toll fraud see the PARTNER Customer Support Document Avaya Fraud Intervention If you suspect you are being victimized by toll fraud and you need technical support assis tance call the Avaya Customer Care Center at 1 800 628 2888 Warranty
44. ber you just entered press Remove To add other telephone numbers to this list press and repeat Steps 4 and 5 To create another list press Next Procedure Prev Procedure and go to Step 2 7 Select another procedure by using Wext Procedure Prev Procedure or exit programming mode Allowed List Assignments 408 Use this feature to assign up to eight Allowed Phone Number Lists to a specific extension You must use Allowed Phone Number Lists 407 to create the lists of allowed telephone numbers before you use this procedure To assign Allowed Phone Number Lists to an extension 1 Press Feature 0 0 System Program System Program AH 4 8 at extension 10 or 11 2 Enter the number of the extension to be programmed 3 Enter the list number 1 8 4 To assign or unassign the list press until the appropriate value appears e 1 Assigned to extension e 2 Not Assigned to extension the factory setting 5 Do one of the following e To assign or unassign another list to this extension press until the list number appears on the display Then repeat Step 4 To program another extension press Next Procedure Prev Procedure and begin at Step 2 6 Select another procedure or exit programming mode 38 Dialing Restrictions and Permissions Quick Reference Guide 4 Programming System Features Disallowed Phone Number Lists 404 Use this feature to specify telep
45. ck Reference Guide SS A A AA A ee ee 50 Line Ringing 6 Maintaining Your System Overview Once you have set up your system you will need to maintain it For example changes in your business may require additional lines or extensions And to prepare for emergencies such as power failures you will want to back up all your customized feature settings so you can restore the system quickly Overview 51 6 Maintaining Your System Quick Reference Guide Backup and Restore You should back up the system programming periodically onto a Backup Restore PC Card especially if you are changing the processor module or upgrading the system or before and after any major programming changes You can back up the programming automatically or manually Occasionally you may have to restore programming from the backed up file NOTES The PARTNER ACS Release 3 0 and later includes a PCMCIA Remote Access PC Card which is used as follows When you initially insert the PC Card into the PARTNER ACS and the system is powered up the PC Card upgrades the existing software to the latest version After you program the system the card acts as a storage backup device for saving your system settings which can be used to restore the system in case these settings are lost for any reason The card provides remote access to the PARTNER ACS via a local or remote personal computer This requires a modem and additional software that must reside on your
46. ck to remove the module without pulling the line and extension cords free label and disconnect the wires before continuing 3 For a stand alone configuration a Remove the screws at the top and bottom of the processor module and remove the module from the wall b Mount the new module by following the steps in Wall Mounting a Stand Alone Processor Module and a 2 Slot Carrier on page 9 then go to Step 9 4 For a 2 slot carrier configuration do the following a Remove the long screw at the bottom of the modules b Remove the screws that attach the carrier to the modules c Pull the carrier to the right to remove it d Slide the top module to the left to disengage its interlocking mounting tracks from the processor module If you are replacing the processor module go to Step e If you are replacing the top module continue with Step g 62 Replacing Modules Quick Reference Guide 6 Maintaining Your System e Remove the screw at the top of the processor module and remove the module from the wall f Mount the new PARTNER ACS processor module by following the instructions in Wall Mounting a Stand Alone Processor Module and a 2 Slot Carrier on page 9 and Inserting Batteries in the Processor Module on page 12 g Mount or remount the top module by following the steps in Wall Mounting a Stand Alone Processor Module and a 2 Slot Carrier on page 9 5 Connect the line and extension cords one at a ti
47. connected Calls on Automatic System Answer lines are disconnected Call on Hold hangs up but line doesn t disconnect All calls are disconnected All telephones dead no dial tone or lights Multiple telephones dead no dial tone or lights You may be using Automatic System Answer or Direct Extension Dial on a system that doesn t support far end disconnect call your local telephone company and find out if they support it Hold Disconnect Time 203 setting may be too short Automatic System Answer Mode 121 may be set to Disconnect change it to Hold or Ring Hold Disconnect Time 203 may be too long try resetting it Local telephone company does not send a hold release signal you may need the help of our hotline You may have run the Restore Programming feature the system resets itself In the future warn users of restores Power may have been interrupted to the control unit check the power cord the on off switch and the green LEDs on the modules Power may have been interrupted to the control unit check the power cord the on off switch and the green LEDs on the modules Power outlet may be faulty test the outlet with an appliance like a lamp LED on one system module may be out try reseating the module in the control unit LEDs on several modules may be out try reseating the leftmost module of the ones with lights out System Problems 75 7 If Something Doesn t Work
48. d boxes are skipped when cycling La PARTNER ACS R 2 0 or later l 4 m r ri 5 zas pu ar BE NaN in square Pitch boxes are for pools y System Flow Chart System System Date Dial 0 Dial the date UMDDYY System Day Dial O Dial 1 Sun Y 2 Mon 3 Tue 4 Wed 5 Thur Transfer Return Rings Dial Dial 1 digit 0 9 for of rings before call returns 0 9 rings 4 rings Y 0 rings no return Direct Extension Dial Button Dial Dial 1 Assigned 2 Not Assigned Y 3 Select Button then press a programmable button 6 Fri 7 Sat System Time Dial Dial the time HHMM 24 hr military time Recall Timer Durations Dial Dial two digits 01 80 to set length of a switchook flash 18 450 msec Outgoing Call Restriction Button Dial Dial 1 Assigned 2 Not Assigned Y Automatic System Answer Mode Dial Dial 1 Hold Y 2 Disconnect 3 Ring Caller ID Type Dial Dial 1 USA 2 Singapore 3 Select Button then press a Number of Lines Dial Dial two digits 01 31 R 4 0 or Dial two digits 01 19 Prior R 4 0 for of outside lines assigned to every extension 3 per ACS processor amp 308EC module 16 for 1600DSL module 2 per 206 or 200 module Y 4 per 400EC module Y WARNING Do not use Number of Lines 104 after initial setup In Key mode the Number of lines proc
49. d sides and 2 feet 0 6 meter at the front and bottom to ensure proper ventilation NOTE The location of each module within the carrier is important place the modules as instructed in the following procedure Follow these steps to wall mount the 5 slot carrier and modules 1 Using the enclosed template mark the screw locations on the wall If you are mounting the carrier on plywood start four 12 screws supplied with the carrier leaving the screw heads extending approximately 1 4 inch 0 64 cm from the wall If you are mounting on drywall use wall anchors which must be purchased separately N Before installing any modules make sure the clear plastic protector has been removed from the connector area on the rear of each module To remove the protector grasp the tabs on the ends of the protector and lift o Insert the PARTNER ACS processor module in the center slot of the carrier In the other slots from left to right first install the 1600 DSL module if used then the 308EC or 206 modules followed by the 400 or 200 modules and or a PARTNER MAIL VS module Align the module carefully in the appropriate slot For proper engagement of the connectors the module must be inserted straight into the carrier Once the module is properly seated firmly push the center of the module until the connectors on the module lock into place A slight click indicates the connectors are engaged A 10 Installing the Control Unit Quick
50. de NOTES If the date of the file AUTO mmddyy or MAN mmddyy indicates that this is not the file you intended to use see the instructions packaged with the PC Upgrade card for how to install the Backup Restore PC Card e If the Backup Restore PC Card is fresh from the factory and no backups have been recorded on it yet the filenames are MAN and AUTO respectively You cannot use these files for a restore they generate the error message Empty File after you press in Step 4 4 Press to start the restore If the system detects an error before beginning the restore the bottom line of the display shows one of the following messages e Insert Card or Insert Valid Card Bad File or Bad File Try Again Incompat Version or Incompatible Versions Empty File If the system does not detect an error the restore begins One of the following occurs e When the restore has completed successfully the bottom line of the display shows Restore Complete for two seconds Then the system resets itself e Ifthe restore is not successful the display shows Restore Failed or Restore Failed Try Again for two seconds All calls in progress are disconnected and all of the system and telephone programming settings revert to the factory settings You are no longer in System Programming mode Try the restore again 56 Backup and Restore Quick Reference Guide 6 Maintaining Your System Battery Replacement The processor mo
51. documentation You use the following special buttons while programming and cycle forward and backward through the programming procedures You can use these buttons to select a procedure If a procedure instructs you to press Next Procedure Prev Procedure pressing these buttons one after the other enables you to repeat the current programming procedure e Next item and Prev item cycle forward and backward through a procedure s parameters A parameter is typically an outside line a pool an extension or a telephone list entry e Next Data and Prev Data cycle forward and backward through the valid entries These buttons work only for fixed data such as a line or extension number They do not work for variable data such as date time password telephone numbers or doorphone assignments returns the current setting to the factory setting When you are programming Line Assignment 301 pressing removes lines from an extension when you are programming Pool Extension Assignment 314 pressing removes pools from an extension ends an entry of variable length such as a telephone number in an Allowed Phone Number List starts the System Programming process starts the Centralized Telephone Programming process to customize individual telephones centrally from extension 10 or 11 e Feature when followed by 0 0 enters or exits programming mode enters a wildcard a char
52. dule uses two user replaceable AAA alkaline batteries These batteries provide enough power to retain the system programming settings during a power failure for 45 days to six months depending on the freshness of the batteries When battery power is getting low the system displays a ChgBat W PowerOn Or ReplaceSysBat W Power On message on the top line of display telephones at extensions 10 and 11 in place of the default day date time message You should replace the batteries within 45 days of seeing the message NOTE The message may flicker on and off as the batteries approach the low power threshold Z caution Do not turn off the power or remove the processor module before replacing the batteries If you do all settings for system and telephone programming revert to the factory settings If you have a Backup Restore PC Card do a backup before changing the batteries NOTE The PARTNER ACS Release 3 0 and later includes a PARTNER Remote Access PC Card which allows you to program the system remotely and perform backup and restore functions Change the batteries in the processor module every year even if the system has not yet displayed the ReplaceSysBat W Power On message Choose good quality alkaline batteries See Inserting Batteries in the Processor Module on page 12 Battery Replacement 57 6 Maintaining Your System Quick Reference Guide Using a PC Card Follow these steps to upgrade your system s software with
53. eak A CAUTION DO NOT block or cover the ventilation slots or openings they prevent the product from overheating DO NOT place the product in a separate enclosure unless proper ventilation is provided DO NOT place the product flat on a surface The control unit must be wall mounted SAVE THESE INSTRUCTIONS We d like your opinion We welcome your feedback on this document Your comments can be of great value in helping us improve our documentation PARTNER Advanced Communications System Quick Reference Issue 2 May 2001 518 456 804 Comcode 700017999 1 Please rate the effectiveness of this document in the following areas Excellent Good Fair Poor Ease of Finding Information LJ Ly a a Clarity J a a mi Completeness D a a a Accuracy E a a a Organization LJ o a a Appearance J l a Examples E a a mi Illustrations I a al Overall Satisfaction I CL a 2 Please check the ways you feel we could improve this document Make it more concise Add more step by step procedures tutorials Add more troubleshooting information Make it less technical Add more better quick reference aids Improve the index Improve the overview introduction Improve the table of contents Improve the organization Add more figures Add more examples Add more details 0C O O C O 0C O O O O Please add details about your
54. eatures involved in the setup of the system including the programming of a voice messaging system Refer to the PARTNER Advanced Communications System Installation Programming and Use guide for more detailed programming information System Programming Basics After the control unit is installed you set up the system by using a combination of the following two types of programming Use the System Planning Guide when programming e System Programming allows you to customize the system to meet the needs of your business When the system is first installed it uses factory settings that reflect the most commonly used options You can change system settings as needed You can perform System Programming from extension 10 or extension 11 Because an extension cannot be in programming mode and handle calls at the same time you should use extension 11 for programming By doing so you can program without disrupting call handling at extension 10 Telephone Programming allows telephones to be customized to meet individual users needs There are two types of Telephone Programming depending from where you program Overview 19 3 Setting Up Your System Quick Reference Guide Centralized Telephone Programming programming individual telephones from extension 10 or 11 Extension Programming programming an individual system telephone from the extension to which it is connected You need a system display telephone for System and
55. edure will change Line Assignment 301 Line Access Restriction 302 Automatic Line Selection and Line Ringing to factory settings To change line assignments without affecting other settings use Line Assignment 301 In Hybrid mode the Number of Lines procedure will change Pool Line Assignment 207 Pool Extension Assignment 314 and Pool Access Restriction 315 Additionally it changes Line Assignment 301 Line Access Restriction 302 Automatic Line Selection and Line Ringing To change pool assignments without affecting other settings use Pool Line Assignment 207 and Pool Extension Assignment 314 Rotary Dialing Timeout Dial Dial 1 4 secs 2 8 secs Y 3 12 secs programmable button Outside Conference Denial Dial OO Dial 1 Allowed Y 2 Disallowed Wake Up Service Button Dial Dial 1 Assigned 2 Not Assigned Y pmi 3 Select Button then press a programmable button Automatic System Answer Delay Dial Dial a ring delay number 0 9 Call Coverage Rings Dial Dial 1 9 2V 2 rings Y Automatic System Answer Button Dial Dial 1 Assigned 2 Not Assigned Y VMS Cover Rings Dial Dial 1 9 3Y Backup Programming Automatic Dial Dial 1 Active 2 Not Active Y 3 Backup Alarm Cleared Backup Programming Manual Dial Press Enter to begin the backup Restore Programming Dial E Dial 1 MAN mmddyy Y
56. f other dialing restrictions as long as they have access to an outside line For example if you restrict an entire category of calls through Disallowed Phone Number Lists 404 you can permit calls to a specific number in that category by placing that number on an Allowed Phone Number List You can create up to eight Allowed Phone Number Lists of up to 10 telephone numbers each An Allowed Phone Number can be up to 12 digits long and may include 0 9 4 9 and the wildcard character displayed as N security ALERT If you are restricting an extension from placing long distance calls do not place numbers beginning with a 0 on an Allowed Phone Number List for the extension Once a user is active on an operator assisted call the user can avoid dialing restrictions by asking the operator to dial restricted numbers To create a list of Allowed Phone Numbers 1 Press Feature 0 0 System Program System Program AHQ OQO at extension 10 or 11 2 At the List Number prompt enter a list number 1 8 3 Atthe Entry prompt select a list entry 01 10 4 Atthe Data prompt enter the first telephone number 5 To save the telephone number in memory press Enter 6 Do one of the following Dialing Restrictions and Permissions 37 4 Programming System Features Quick Reference Guide e To change the telephone number you just entered press and repeat Steps 4 and 5 To delete the telephone num
57. g with the rightmost module Installing the Control Unit 11 2 Installing Your System Quick Reference Guide Grounding the System You ground the system by running a solid copper wire from the processor module to an appropriate earth ground Follow these steps to ground the system 1 Attach one end of a 12 AWG or 14 AWG solid copper wire to the grounding screw on the processor module The length of the wire must not exceed 35 feet 7 6 meters 2 Route the wire through the wire manager on the front of the module 3 Attach the other end of the wire to the approved earth ground such as building steel or a cold water pipe Inserting Batteries in the Processor Module The processor module uses two AAA size standard alkaline batteries to guard against the loss of system programming in case of a power failure These batteries retain the system programming for 45 days to six months depending on the freshness of the batteries You should replace the batteries every year NOTE In Release 4 0 and later systems the configuration of the 1600 DSL module is not backed up to the PCMCIA card Instead the configuration is retained in the flash memory of the 1600 DSL module A CAUTION Batteries and battery cover are packaged in a separate box If you are replacing batteries the old batteries must be removed with the power on or the system s memory will be lost 12 Installing the Control Unit Quick Reference Guide 2 Installing Your Sys
58. he Emergency Phone Number List 406 40 Dialing Restrictions and Permissions Quick Reference Guide 4 Programming System Features To restrict an extension from making calls on a specific line 1 Press Feature 0 0 System Program System Program AO OQA at extension 10or11 2 Atthe Extension prompt enter the extension number to be programmed 3 Atthe Line prompt enter the line number to be restricted at this extension The current restriction appears 4 To change the line restriction for this extension press until the appropriate value appears e 1 No Restriction calls permitted on that line this is the factory setting e 2 Out Only can only make outside calls not receive them on that line e 3 In Only can only receive calls not make them on that line e 4 No Access cannot receive or make calls but can join calls receive transferred calls or pick up calls on hold on that line 5 Do one of the following e To restrict another line at this extension press Next Item or Prev Item until the line number shows on the display Repeat Step 4 e To restrict another extension press Next Procedure Prev Procedure and begin at Step 2 6 Select another procedure or exit programming mode Dialing Restrictions and Permissions 41 4 Programming System Features Quick Reference Guide Outgoing Call Restriction 401 Use this feature to specify the types of outgoing c
59. hnologies Inc or Lucent should be interpreted as reference to Avaya Inc The exception is cross references to books published prior to May 1 2001 which may retain their original Lucent titles Avaya Inc formed as a result of Lucent s planned restructuring designs builds and delivers voice converged voice and data cus tomer relationship management messaging multiservice networking and structured cabling products and services Avaya Labs is the research and development arm for the company A Important Safety Instructions The following list provides basic safety precautions that should always be followed when using your telephone equipment 1 4 Read and understand all instructions 2 3 Follow all warnings and instructions marked on the product Unplug all telephone connections before cleaning DO NOT use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning This product should be serviced by or taken to a qualified repair center when ser vice or repair work is required DO NOT use this product near water for example in a wet basement location DO NOT place this product on an unstable cart stand or table Never push objects of any kind into slots or openings as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock Never spill liquid of any kind on the product DO NOT use the telephone to report a gas leak in the vicinity of the l
60. hone Number Lists Dial OO Dial a list 01 10 To add entry Dial the telephone up to 12 digits Press Press to remove a list entry Press to program another list entry Disallowed Phone Number Lists Dial Dial a list 1 8 Dial a list entry 01 10 To add entry Dial the telephone up to 12 digits Press Press to remove a list entry Press to program another list entry To program another list Press Next Procedure Prev Procedure to enter a new list amp repeat above steps Allowed Phone Number Lists Dial O Dial a list 1 8 Dial a list entry 01 10 To add entry Dial the telephone up to 12 digits Press Press to remove a list entry Press to program another list entry To program another list Press Next Procedure Prev Procedure to enter a new list amp repeat above steps Forced Account Code List Dial OO Dial a list 01 99 To add entry Dial the account code up to 6 digits Press Press to remove a list entry Press to program another list Star Code Dial Delay Dial 0 Dial 0 0 Seconds Delay Y 1 1 Second Delay 2 2 Seconds Delay 3 3 Seconds Delay 4 4 Seconds Delay 5 5 Seconds Delay 6 Not Active System Flow Chart Groups Pickup Group Extension Dial 0 Dial a group 1 4 Dial an extension 10 49 Dial 1 Assigned to group 2 Not Assigned to group Y Press to program another extension
61. hone Number Lists to specific extensions You must use Disallowed Phone Number Lists 404 to create the lists of disallowed telephone numbers before you use this procedure To assign Disallowed Phone Number Lists to an extension 1 Press Feature 0 0 System Program System Program 4 G at extension 10 or 11 2 Enter the number of the extension to be programmed 3 Enter the list number 1 8 4 To assign or unassign the list press until the appropriate value appears e 1 Assigned to extension e 2 Not Assigned to extension the factory setting 5 Do one of the following e To assign or unassign another list for this extension press or until the list number appears on the display Then repeat Step 4 To program another extension press Next Procedure Prev Procedure and begin at Step 2 6 Select another procedure or exit programming mode Line Access Restriction 302 Use this feature to restrict an extension from receiving and or making outside calls on a specific line For example you may want a secretary to answer calls on a manager s line but not to make any outgoing calls on the line in this case you can assign the manager s line to the secretary s extension and restrict it to In Only This procedure is the most extreme way to restrict dialing For example an extension with a line set to In Only or No Access cannot select the line to dial out even for numbers on t
62. hone numbers that users cannot dial For example you may want to prevent calls to a specific telephone number or to categories of numbers such as international numbers You can create up to eight Disallowed Phone Number Lists of up to 10 telephone numbers each A Disallowed Phone Number can be up to 12 digits long and may include 0 9 and the wildcard character displayed as To create a list of Disallowed Phone Numbers 1 Press Feature 0 0 System Program System Program 4 4 OA at extension 10or11 2 Atthe List Number prompt enter a list number 1 8 3 Atthe Entry prompt select a list entry 01 10 4 Atthe Data prompt enter the first telephone number 5 To save the telephone number in memory press Enter o Do one of the following To add other telephone numbers to this list press to select a different list entry and repeat Steps 4 and 5 To change the telephone number you just entered press and repeat Steps 4 and 5 To delete the telephone number you just entered press Remove To create another list press Next Procedure Prev Procedure and repeat from Step 2 7 Select another procedure by using Next Procedure Prev Procedure or exit programming mode Dialing Restrictions and Permissions 39 4 Programming System Features Quick Reference Guide Disallowed List Assignments 405 Use this feature to assign up to eight Disallowed P
63. i Table of Contents 1 Getting Acquainted Welcome This quick reference is designed to help you program the PARTNER Advanced Communications System ACS It provides procedures for customizing your system after it is initially installed and for programming everyday tasks you perform in order to manage your system Prior to using this guide you should become familiar with the PARTNER Advanced Communications System Installation Programming and Use guide which describes the system in detail and provides procedures for programming all of the system s features and capabilities This chapter provides a system overview that describes the capacities modes of operation components and auxiliary equipment of the system System Overview The PARTNER ACS is located on a company s premises and is available in three configurations e Stand alone processor module e 2 slot carrier processor module and one line and extension module e 5 slot carrier processor module and up to four line and extension modules NOTE You also can have a PARTNER MAIL VS module for voice messaging in the 2 slot or 5 slot carriers This takes the place of a line and extension module Welcome 1 1 Getting Acquainted Quick Reference Guide Using these lines and extensions you can add various devices and telephones to configure your system to meet your business needs see the figure System Configurations that follows For detailed information abou
64. ignment E Dial n y Dial a system extension to remove z y existing pool assignments press before y a selecting a line z a Dial a pool access code 880 881 882 or 883 m a Dial 1 Assigned Y 880 n n 2 Not Assigned Y 881 882 883 n E 3 Select Button then press a x programmable button auxiliary pools only 1 Press Next Procedure Prev Procedure to enter a new a extension amp repeat above steps BER EEE HEHEHE HRBHREHRBHBEHRE HERP eee Pool Access Restriction E L Dial Dial a system extension a Dial a pool number 880 881 882 or 883 a Dial 1 No Restriction Y n 2 Outgoing Only B 3 Incoming Only E 4 No Access Press to program another pool L L L a To program another extension Press Next Procedure Prev Procedure to enter a new extension amp repeat above steps momo 0 Call Waiting Dial Dial a system extension Dial 1 Assigned 2 Not Assigned Y Press Nextitem to program another extension Caller ID Log Answered Calls Dial Dial a system extension Dial 1 Active 2 Not Active Y Press Next item to program another extension Caller ID Log Line Association Dial Dial a system extension Dial a system line Press Next item to program another extension To associate another extension Press Next Procedure Prev Procedure enter a new extension and repeat above steps Caller ID Log All Calls Dial Dial a syste
65. into extension jack 10 Press the line button for each outside line and listen for a dial tone Test the extensions by doing the following e Plug a system telephone into the first extension jack on each module e Press the line button on the telephone for each outside line and listen for a dial tone Connect modular telephone cords to the extension jacks starting at the top extension jack on the processor module When that module is full move to the leftmost module Fill each module before moving on to the next module to the right Route each cord through the wire manager on the front of the module Connect the free end of each modular telephone cord to the modular wall jacks for system extensions Connecting Lines and Extensions 15 2 Installing Your System Quick Reference Guide 10 Gather the line and extension cords hanging below the wire managers of the first two modules and twist tie or wire wrap them Repeat for the remaining cords For the 5 slot carrier place each bundle of wires in the indentations cut out of the bottom edge of the carrier Installing the Cover If you have a 5 slot carrier in a system of Release 3 0 or earlier it is important to install the cover to keep the modules dust free and properly seated and the system working efficiently Install the cover for the 5 slot carrier by following these steps 1 To cover the modules grasp the upper edges of the cover and hold it squarely over the control unit
66. ize a system 1 Insert the PC Card in the PC Card slot on the processor module 2 If you have a 5 slot carrier move the carrier s On Off switch to the Off O position Installing the Control Unit 13 2 Installing Your System Quick Reference Guide 3 Press the power cord firmly into the power jack on the carrier or the stand alone processor module until the cord locks into place 4 Plug the other end of the power cord into a properly grounded three prong wall outlet that is not controlled by a switch 5 If you have a 5 slot carrier move the On Off switch to the On position A CAUTION The power cord should hang straight down from the connector for the entire length of the module or carrier Do not install the power cord at an angle to the case or with a loop in it 6 If this is the initial installation for a Release 3 0 installation follow these additional steps a Check the LEDs to make sure that the processor is on steady green for at least 15 seconds b Press Feature 0 0 System Program System Program A Q 8 9 at extension 10 or 11 c Press AOOO The system resets You may proceed with the rest of the installation upon completion of the reset about 20 seconds 40 seconds if a 1600 DSL module is installed Checking the LEDs After you power up your system check the green lights on the fronts of the modules e If a single light is out power down the control unit reseat the
67. l and Auto Dial numbers Recall Setting Set the Recall Timer Duration 107 to match the setting used by your PBX or Centrex system usually 800 msec or 32 This setting affects the length of a Recall signal sent by the control unit to access PBX or Centrex services Dialing Restrictions Outgoing Call Restriction 401 is a PARTNER system restriction intended to limit an extension s dialing to inside calls only using the buttons on system telephones or to inside and local calls only allowing calls within the PBX or Centrex system and local calls outside the PBX or Centrex system However if users in your system use a dial out code 9 on most PBX or Centrex systems before dialing numbers outside the PBX or Centrex system the PARTNER system cannot prevent toll calls for extensions restricted to inside and local calls only unless you use Disallowed Phone Number Lists 404 to prevent dialing to specific classes of numbers If your PBX or Centrex system includes dialing restrictions use those instead of the PARTNER system restrictions If you have PBX or Centrex dialing restrictions on a line and also program PARTNER system restrictions both the PBX or Centrex system and PARTNER system restrictions apply However PARTNER system dialing permissions do not override PBX or Centrex system restrictions Changing Settings to Support PBX or Centrex Services 31 3 Setting Up Your System Quick Reference Guide S
68. line However you can change the order to accommodate a different automatic line selection For example your boss prefers her individual line line 15 to be selected when she lifts the handset then she wants auxiliary pool 881 to be selected which is used for making international calls To do this set Automatic Line Selection to 15 881 Intercom If a single line telephone user intends to place intercom calls and access system features Automatic Line Selection for his or her extension should be set to intercom first for proper operation To program Automatic Line Selection for an extension h Press Feature 0 0 System Program System Program Central Tel Program at extension 10 or 11 2 Enter the number of the extension to be programmed for Automatic Line Selection Press 4 Press the line pool or buttons in the desired order The valid entries for Automatic Line Selection depend upon the type of extension A O Key Extension Outside system lines Left Intercom the factory setting w Pooled Extension Pool 880 button 1 button 2 Left Intercom Right Intercom the factory setting Pools 881 883 individual lines al To exit Automatic Line Selection press DQ o Press and enter a new extension number or exit programming mode 46 Automatic Line Selection Quick Reference Guide 5 Programming Telephone Features Extension Name Display You can assign a name to an extension up
69. ll Logging amp Dialing Enter the character codes for the name Account Code Entry ra A button See table Valid Character Entries Press a programmable button i Dae Ree E Press Feature M 2 TES Sigel f aller ID Inspec Then Background Music Ii a programmable button with L Press a programmable button Press eature M sm Press piece wach Ine or pool button until the Call Coverage ars ID Name wee i desired ringing option appears in the display Press a programmable button witnlighs S oma e button Immediate ring green steady W Lines Press Gams O Press Fe No ring green fast flutter Pools Dial optional two digit originating extension Conference Drop number Delayed ring starts ringing after 20 Dial optional two digit destination extension gg Press a programmable button seconds green slow flashing number Press O Centralized Telephone Programming Flow Chart Continued Contact Closure 1 Press Press a programmable button Press x Contact Closure 2 Press a programmable button Press Direct Line Pickup Active Line Press a programmable button Press Direct Line Pickup Idle Line Press a programmable button with lights Press Do Not Disturb Press a programmable button with lights Press Exclusive Hold Press a programmable b
70. lso has two PCMCIA slots for ASA DXD PARTNER Voice Mail Release 3 0 or Remote Administration cards The module has a grounding screw and jacks for the following e Music On Hold audio source e Loudspeaker paging system e Two Contact Closures e A call reporting device such as an SMDR printer Line and Installed in a carrier these modules provide additional outside Extension line jacks and or extension jacks The 2 slot carrier Modules configuration can hold two modules The 5 slot carrier configuration can hold five modules Telephones The PARTNER 34D PARTNER 18D PARTNER 18 and PARTNER 6 telephones and the PARTNER CA48 Call Assistant Intercom Autodialer are products specifically designed to work with the system You can also use the MLS series TransTalk9 9000 series industry standard single line rotary or touch tone telephones with the system 4 System Components Quick Reference Guide 1 Getting Acquainted Auxiliary Equipment The following table provides a list of other equipment that is available for use with the system See the PARTNER Advanced Communications System Installation Programming and Use guide for more details e Voice Messaging Systems e Fax Machines e Answering Machine e Credit Card Scanners e Modems e Contact Closure Adjunct e Doorphones e Loudspeaker Paging System e Music On Hold Systems Extra Alerts e Speakerphones e Headsets e Specialty Handsets e PCMCIA Cards e Off Premises Range Extender e
71. m extension For Centralized Telephone Programming see following pages VMS Cover Rings Dial Dial one digit 1 9 for the of rings before the call is sent to the voice messaging 3 rings Y Copy Settings Dial ORO Dial a source extension Dial target extension s Call Coverage Rings Dial Dial one digit 1 9 for the of rings before the call is sent to the covering extension 2 rings Y System Flow Chart Dialing Restrictions and Permissions Outgoing Call Restriction Dial Dial a system extension Dial 1 No Restriction Y 2 Inside Only intercom 3 Local Only intercom and local Press to program another extension Toll Call Prefix Dial Dial 1 0 1 plus Area Code and Y 2 Area Code and only Disallowed List Assignments Dial Dial a system extension Dial a list 1 8 Dial 1 Assigned 2 Not Assigned Y Press to program another list To program another extension Press Next Procedure Prev Procedure to enter a new extension amp repeat above steps Allowed List Assignments Dial Dial a system extension Dial a list 1 8 Dial 1 Assigned 2 Not Assigned Y Press to program another list To program another extension Press Next Procedure Prev Procedure to enter a new extension amp repeat above steps System Password Dial Dial four digits to set the password Emergency P
72. mail system VMS you must program the following features See the PARTNER Advanced Communications System Installation Programming and Use guide for specific information e Automatic VMS Cover e VMS Cover Ring e VMS Hunt Delay e VMS Hunt Schedule 34 Voice Messaging Systems 4 Programming System Features Overview This chapter describes the programming of a few of the most commonly used system wide features e System Speed Dial e Dialing Restrictions and Permissions e Groups of Extensions A table listing all the system wide features designated by a code appears later in this chapter System Speed Dial Program a list of up to 100 frequently dialed numbers for the system by using System Speed Dial After you have programmed the numbers anyone on the system can dial a System Speed Dial number by pressing or at intercom dial tone on a single line telephone and the three digit code from 600 through 699 for that number You can mark System Speed Dial numbers to override dialing restrictions A System Speed Dial number can be up to 28 characters in length and can consist of the digits 0 9 4 and the special dialing characters You assign the number to one of the codes 600 through 699 Overview 35 4 Programming System Features Quick Reference Guide To program System Speed Dial numbers 1 Press Feature 0 0 at extension 10 or 11 2 Select a three digit code by pressing and dialing three digits betwee
73. major concerns 3 What did you like most about this document 4 Feel free to write any comments below or on an attached sheet If we may contact you concerning your comments please complete the following Name Telephone Number Company Organization Date Address You may FAX your response to 908 953 6912 Thank you Contents 1 Getting Acquainted Welcome ssi miea tek sake ad hee See eae a 1 SYSTEM OVE VEW fei fetes a tr let aie at a are Gada aw Sealers 1 System Capac ira Terra Laban adage a Peete bate Dia AP ee 3 System Components ooo 3 2 Installing Your System OVERVIOW x6 6b a A ken eek e aad etna ain aie 7 Evaluating the Environment 0 cee ee eee 8 Installing the Control Unit ooooooocoocooocoo 8 Connecting Lines and Extensions 0000 cece eee eee 15 Installing the Cover 0 0 0 cee 16 Installing Telephones 0 00 cece eee 16 Connecting Auxiliary Equipment 0 0000 c eee ee 17 3 Setting Up Your System OVEIVIOW iee nadir die at Ge etc a anaes a aaah 19 System Programming Basics 000 cece eee eens 19 Setting the Date Day and Time 000 0 eee eee 26 Assigning LineS 0 60 cee eee tees 28 Customizing Extensions 0 0 0 00 ccc eee eas 29 Changing Settings to Support PBX or Centrex Services 31 Emergency Phone Number List 406 00 0000 2 eee 32
74. me making sure to place the correct cords into their corresponding jacks on the new module See Connecting Lines and Extensions on page 15 6 Reconnect the power cord A CAUTION The power cord should hang straight down from the connector flush against the plastic case Do not install the power cord at an angle to the case or with a loop in it Replacing Modules in a 5 Slot Carrier Replacing a module in a 5 slot carrier involves many of the steps used in installing the modules A CAUTION Before starting verify that you have batteries installed in the processor module by viewing the display of the telephone at extension 10 Follow these steps to replace a module in a 5 slot carrier 1 Move the On Off switch to the Off position O 2 Remove the power cord from the wall outlet 3 For Release 3 0 and earlier systems remove the cover a Loosen the screw on the lower front of the carriers cover Replacing Modules 63 6 Maintaining Your System Quick Reference Guide b Place one hand on the handle on the lower front and the other hand on the top of the cover Gently pull the cover up and away from the carrier Be careful not to break the tabs that attach the cover to the carrier 4 Before installing a module remove the clear plastic protector from the connector area on the rear of the module by grasping the tabs on the ends of the protector and lifting 5 Check the slack in the wires If there is not
75. move all other PC Cards from the processor before initiating an upgrade For more information on using the PC Card Software Upgrade see Using a PC Card on page 58 Changing System Settings 65 6 Maintaining Your System Quick Reference Guide Changing the System Clock You may need to change the system clock for daylight savings time after a prolonged power failure or after a system reset Use System Date 101 System Day 102 and System Time 103 to set the current date day and time NOTE System Day 102 is not required for Release 3 0 and later systems Adding Lines Pools and Extensions As your business grows or changes so do your needs for your PARTNER ACS As you upgrade to newer releases you must program for new features As you expand you can add lines pools and extensions to your system Adding New Lines How you add new lines to the system depends upon the type of extension you are adding them to Key Extensions You can add individual lines to pooled extensions or add new lines to key extensions all extensions in Key mode in Hybrid mode extension 10 and any extensions set to Key by using Line Access Mode 301 are key extensions If you add an outside line to your system you may need to adjust some line settings e Dial Mode 201 if the new line is a rotary line e Line Assignment 301 to assign the line to specific extensions e Line Ringing Centralized Telephone Programming
76. n 600 and 699 3 Enter the number For example to program 555 4757 press AOAO NOTE To mark the System Speed Dial number to override dialing restrictions precede the number by a x For example to mark the number 555 1001 press HDQOOQODOOM 4 Continue programming System Speed Dial numbers e To program another System Speed Dial number start from Step 2 e To program over an existing number enter the new number after selecting the three digit code e To remove a System Speed Dial number enter the number s three digit code and press once 5 Press Feature 0 0 to exit programming mode Dialing Restrictions and Permissions You can restrict outside calling from an extension by using these various features Allowed Phone Number Lists e Allowed List Assignments e Disallowed Phone Number Lists e Disallowed List Assignments e Line Access Restriction e Outgoing Call Restriction 36 Dialing Restrictions and Permissions Quick Reference Guide 4 Programming System Features N security ALERT While procedures that restrict dialing are very effective absolute protection against misuse cannot be guaranteed System telephones give you more protection against such misuse than single line telephones Therefore you should install system telephones where restricting telephone use is important Allowed Phone Number Lists 407 Use this feature to specify telephone numbers that users can dial regardless o
77. ock Press a programmable button Press i Message Light On Press a programmable button Press Dial optional two digit extension number Station Unlock Press a programmable button Press Do Not Disturb Press a programmable button with lights Press Feature Group Pickup Press a programmable button Press Dial a Pickup Group number 1 4 Privacy Press a programmable button with lights Press Touch Tone Enable Press a programmable button Press Recall Press a programmable button with lights VMS Cover Press a programmable button Press Last Number Redial Press a programmable button Press Press Ti Record A Call Press a programmable button with lights e Press Voice Interrupt On Busy Talk Back Press a programmable button Press Exclusive Hold Press a programmable button Press Loudspeaker Paging Press a programmable button Press Save Number Redial Press a programmable button Press OD Voice Mailbox Transfer Press a programmable button Press
78. om the extension to which it is connected Use Centralized Telephone Programming to program the Required Telephone Programming features presented in this chapter The required features include e Automatic Line Selection e Extension Name Display e Line Ringing Automatic Line Selection This feature determines the line or pool a user is connected to after lifting the handset or turning on the speaker to make a call The system looks for lines or pools in the order specified by Automatic Line Selection and selects the first available line or pool At key extensions with Automatic Line Selection at its factory setting the system first searches to find an idle outside line in numerical order starting with the lowest line number If all outside lines are busy the system searches for an idle Overview 45 5 Programming Telephone Features Quick Reference Guide intercom line This order can be changed however to accommodate your business needs For example a telemarketing firm with a WATS line line 5 to reduce telephone expenses would set Automatic Line Selection for all telemarketers extensions to 05 01 02 03 04 Intercom This way the WATS line is selected first At pooled extensions with Automatic Line Selection at its factory setting the system first searches to find an available line in the main pool pool 880 button 1 then button 2 If all outside lines in the pool are busy the system selects an idle intercom
79. onally it changes Line Assignment 301 Line Access Restriction 302 Automatic Line Selection and Line Ringing for individual lines back to factory settings To change pool assignments without affecting other settings use Pool Line Assignment 207 and Pool Extension Assignment 314 Adding New Pools You can create new pools if your system is operating in Hybrid mode If you add outside lines for use in a new pool you may need to use the following features e Dial Mode 201 if the new lines are rotary lines e Pool Line Assignment 207 to assign lines to the new pool Adding Lines Pools and Extensions 67 6 Maintaining Your System Quick Reference Guide e Pool Extension Assignment 314 to assign the new pool to specific extensions e Line Ringing to specify when the new pool starts ringing at each extension that has the pool Pool Access Restriction 315 to limit an extension s access to all the lines in the new pool e Automatic Line Selection to add the new pool to the extension s Automatic Line Selection sequence Adding New Extensions If you add an extension to your system you can probably use Copy Settings 399 to copy the settings of an existing extension Swapping Extensions If a user changes location but wants to keep the same extension number you can make the change easily by changing the connection at the control unit For example if the users at extensions 29 and 32 switch offices yo
80. onents inside the system modules or carrier There are hazardous voltages within that can cause severe or fatal personal injury DO NOT OPEN MODULES To install the control unit you must do the following e Wall mount the control unit e Label the jacks e Ground the system e Insert the batteries into the processor module e Initializing the system e Check the LEDs on the modules e Install the cover 5 slot carrier only on a system of Release 3 0 or earlier 8 Evaluating the Environment Quick Reference Guide 2 Installing Your System Wall Mounting a Stand Alone Processor Module and a 2 Slot Carrier Install the processor module within 5 feet 1 5 meters of a properly grounded wall outlet not controlled by a switch and the network interface jacks Follow these steps to wall mount the module s 1 2 o Using the enclosed template mark the screw locations on the wall Hold the processor module against the wall with the line and extension jacks facing left Leave at least 1 foot 0 3 meters clearance at the top front and right side and at least 2 feet 0 6 meter at the bottom and left side Insert a 8 sheet metal screw into the screw hole at the top of the processor module If you are installing a second module go to Step 5 If you are notinstalling a second module stand alone configuration a Insert another 8 sheet metal screw into the screw hole at the bottom of the module b Tighten the screws until
81. onth and day on display telephones when the telephone is idle the month day and year print on SMDR call reports To change the System Date 1 Press Feature 0 0 System Program System Program 1 0 at extension 10or11 2 Enter today s date in the form mmddyy month day and year including leading zeros for single digit months or days For example to enter May 26 2001 press OAOD 3 Select another procedure or exit programming mode System Day 102 Release 2 0 and Earlier Use this feature to set the day of the week that appears on system display telephones NOTE System Day is not applicable to Release 3 0 or later systems In these releases the system calculates the day of the week for you by using System Date 101 26 Setting the Date Day and Time Quick Reference Guide 3 Setting Up Your System To change the System Day 1 Press Feature 0 0 System Program System Program AQ OQA at extension 10or11 2 Change the day by entering the corresponding digit below or by pressing until the day entry you want appears e 1 Sunday factory setting w e 2 Monday e 3 Tuesday e 4 Wednesday e 5 Thursday e 6 Friday e 7 Saturday 3 Select another procedure or exit programming mode System Time 103 Use this feature to set the time that appears on system display telephones Enter the time in 24 hour notation In this scheme the hours of the day are 0000
82. oorphone I l l l i System Configurations 2 System Overview Quick Reference Guide 1 Getting Acquainted System Capacity The PARTNER ACS release you have the carrier you use and the combination of modules installed determine the number of available lines and extensions e PARTNER ACS Release 1 0 and 1 1 systems allow up to 15 lines and up to 32 extensions however these maximums cannot be achieved simultaneously e PARTNER ACS Release 2 0 or 3 0 systems allow up to 19 lines and up to 40 extensions however these maximums cannot be achieved simultaneously e PARTNER ACS Release 4 0 or later systems allow up to 31 lines and up to 40 extensions however these maximums cannot be achieved simultaneously NOTE If you want to install a PARTNER MAIL VS module keep in mind that it uses one of the slots in the carrier which reduces the system line and extension capacity System Components The system components include the processor module the optional line and extension modules and the telephones See the PARTNER Advanced Communications System Installation Programming and Use guide for more details System Capacity 3 1 Getting Acquainted Quick Reference Guide System Components System ER Components Description Processor Provides the software intelligence that controls the system s Module features It has jacks for three outside lines and eight enhanced tip ring extensions The processor a
83. peed Dial and Auto Dial Numbers When you program numbers outside the PBX or Centrex system as Speed Dial and Auto Dial numbers include the PBX or Centrex system dial out code 9 on most systems followed by one or more pauses in the stored number Emergency Phone Number List 406 Use this feature to create a list of up to 10 telephone numbers that all users can dial regardless of dialing restrictions provided they have access to an outside line Typical list entries include fire police and emergency services numbers You can use Emergency List entries to override numbers that would otherwise be disallowed For example if you created Disallowed List entries to prevent calls to area code 201 but you want to allow calls to a specific number in that area code such as the number of a manager who is on call after hours put the number in the Emergency List Each telephone number can include up to 12 digits Enter the telephone number exactly as you would dial it including any toll prefixes To create an Emergency Phone Number List 1 Press Feature 0 0 System Program System Program A 4 0 6 at extension 10 or 11 2 Select a list entry 01 10 3 Enter the telephone number 4 To save the telephone number in memory you must press Enter 5 Do one of the following e To enter other telephone numbers press to select a different list entry and repeat Steps 3 and 4 e To change the telephone number you just
84. ple lights are out power down the control unit reseat the leftmost module that has a light out and power up the control unit If the lights are still out call for support as instructed on the inside front cover of this guide Make sure all modules are seated properly For Release 3 0 and earlier systems the cover will not fit if the modules are not seated properly If you have a system of Release 4 0 or later you are finished with this procedure If you have a system of Release 3 0 or earlier continue with Step 12 To replace the cover grasp it by its upper edges and hold it squarely over the control unit Place the cover over the modules and make sure it fits firmly in place Tighten the screw on the lower front of the cover Adding New Modules 61 6 Maintaining Your System Quick Reference Guide Replacing Modules Replacing system modules is similar to how the modules were installed into the control unit The procedure varies slightly between the stand alone 2 slot carrier configuration and the 5 slot carrier configuration Replacing Modules in a Stand Alone or 2 Slot Carrier Configuration A CAUTION Before starting verify that you have batteries installed in the processor module by viewing the display of the telephone at extension 10 To replace a module or modules in a stand alone or 2 slot carrier configuration 1 Remove the power cord from the wall outlet 2 Check the slack in the wires If there is not enough sla
85. ps 1 Press Feature 0 0 System Program System Program AMORE 2 Press 3 to choose Option 3 Backup Alarm Cleared 3 Exit programming mode NOTES e You cannot use Next Data or Prev Data in this procedure to choose Option 3 e Using Option 3 to clear a Backup Failure Alarm does not change the setting for Backup Programming Automatic 123 It remains either Active or Not Active 70 Clearing a Backup Failure Alarm Quick Reference Guide 7 If Something Doesn t Work Telephone Problems Telephone Problems Problem Check this Telephone doesn t ring Display shows only 16 characters per line Display time and date aren t right Caller ID doesn t work Telephone Doesn t Work Ringer volume may be too low Do Not Disturb or Call Forwarding may be turned on Line Ringing may not be set to Immediate Telephone may be faulty switch telephones and try again If MLC 6 telephone is Unique Line Ringing 209 set to a pattern other than 1 Possible power outage unplug the modular telephone cord and replug Is your system s clock correct Are you subscribed to Caller ID Is the line connected to a module that supports Caller ID Did someone activate Call Coverage If so their extension number will appear Is the telephone cord plugged into the right jack on the bottom of the telephone Telephone may need to be reset unplug the cord and with the hand
86. s that attach the cover to the carrier A Before installing a module remove the clear plastic protector from the connector area on the rear of the module by grasping the tabs on the ends of the protector and lifting al Before you insert the new module make sure that the 1600 DSL module if used is in the leftmost slot and that all 400 or 200 modules are installed to the right of all 308EC or 206 modules If you need to move a module to accommodate the new one see Replacing Modules on page 62 o Push slowly but firmly in the center of the module until the module locks into place and is attached to the rear of the carrier Do not force the module If the module does not insert easily remove it clear any obstruction and reinsert it 60 Adding New Modules Quick Reference Guide 6 Maintaining Your System 7 10 11 12 13 Connect line and or extension jack cords to the new module see Connecting Lines and Extensions on page 15 Reconnect the power cord to the wall outlet A CAUTION The power cord should hang straight down from the connector flush against the plastic case Do not install the power cord at an angle to the case or with a loop in it Move the On Off switch to the On position Check that all green lights on the fronts of the modules are lit e Ifa single light is out power down the control unit reseat the module and power up the control unit If multi
87. set hung up replug Telephone cord may be defective switch cords and try again Telephone may be defective switch telephones and try again There may be a problem with the control unit switch to a different port and try again Telephone Problems 71 7 If Something Doesn t Work Quick Reference Guide Telephone Problems Continued Problem Check this Intercom Autodialer doesn t work Can t record a call Standard phone message waiting light doesn t light Is the telephone cord plugged into the right jack of the DSS Is the Intercom Autodialer plugged into an electric outlet Telephone cord may be defective switch cords and try again Two calls may already be recording You may not have enough ports for Hunt Group 7 Make sure you have a four port mail system You may not have enough ports programmed in Hunt Group 7 Telephone may be part of a combination extension that includes a system telephone with Background Music on turn it off The message waiting light may not be compatible with the system or the telephone may not be connected to the proper module 72 Telephone Problems Quick Reference Guide 7 If Something Doesn t Work Calling Problems Calling Problems Problem Check this Can t make outside Is Forced Account Code Entry assigned to this extension calls Is your dial mode touch tone or rotary incorrect Use Dial Mode 201 to reset it Has
88. ssion or if you do not know the codes 6 To exit programming mode you can press eature Q Or you can lift the handset and then place it back in the cradle Changing Programming Type When you are in programming mode you can move between System Programming and Centralized Telephone Programming To change to Centralized Telephone Programming when you are in System Programming press Central Tel Program To move back to System Programming when you are in Centralized Telephone Programming press Central Tel Program then System Program 24 System Programming Basics Quick Reference Guide 3 Setting Up Your System Using Centralized Telephone Programming Use Centralized Telephone Programming from extension 10 or 11 to program features or store telephone numbers for individual extensions All features that can be programmed at an extension can also be programmed by using Centralized Telephone Programming Most features also can be programmed on a system telephone at the user s extension except for the following e Automatic Line Selection Line Ringing and Call Screening F25 always must be programmed by using Centralized Telephone Programming e If an extension has a single line telephone you must program all features for the extension by using Centralized Telephone Programming e If an extension has a non display system telephone you must use Centralized Telephone Programming to program Extension Name Display for
89. stem line Dial 14 2 8 System Flow Chart Extensions Line Assignment Dial Dial a system extension To remove all existing line assignments press before selecting a line Dial a line number Dial 1 Assigned Y 2 Not Assigned 3 Select Button then press a programmable button to assign the line to that button If you use option 3 after a line has been assigned the line moves from the old button to the new button you select Dial a line number Press to program another line for this extension To program another extension Press Next Procedure Prev Procedure enter a new extension and repeat above steps Automatic Extension Privacy Dial Dial a system extension Dial 1 Assigned 2 Not Assigned Y Press to program another extension Distinctive Ringing Dial Dial a system extension Dial 1 Active 2 Not Active Y Press to program another extension Abbreviated Ringing Dial 0 Dial a system extension Dial 1 Active 1 ring Y 2 Not Active repeated ringing Press to program another extension Intercom Dial Tone Dial O O Dial a system extension Dial 1 Regular Y 2 Machine Press Next item to program another extension Line Access Restriction Dial Dial a system extension Dial a system line Dial 1 No Restriction Y 2 Outgoing Only 3 Incoming Only 4 No Access line appears on button but you can use line only to pick up
90. t PARTNER ACS hardware see the PARTNER Advanced Communications System Installation Programming and Use guide CONTROL UNIT Optional Carriers 5 Slot 2 Slot Carrier Carrier Optional Devices for the control unit PARTNER ACS Processor Module L Grounding Screw Serial Printer Contact Closure Jack SMDR Jaci 1 PC Card Slots 2 pl Power LED PAGE Jack Paging System MAIL VS Outside Line Jacks 3 Vales Messaging MUSIC ON HOLD Jack S452 for RCA phono plug 0 L i Extension Jacks 8 Call Accounting Terminal Basic or Plus ok CH coos Module Module NER 18 Phone AAA PO E E AO AAA A ek Ls Sot Ete SAE Contact Closure Adjunct Optional Modules ae Magic on Hold deck PC Cards Backup Restore ASA DXD R1 0 or later e Software upgrade R2 0 or later e Remote Access R3 0 or later ie PARTNER Voice Messaging Opti R J ional Devices with optional PARTNER CA48 ptional D Intercom Autodialer for extension jacks ne I I TransTalk Standard i y one OS PARTNER MAIL Voice Messaging System I Answering Machine Cod I Fax Machine I E PARTNER 60 N Phone I A w l Alert D
91. tem Follow these steps to insert the batteries 1 A Locate the battery compartment at the bottom of the PARTNER ACS processor module below the extension jacks Push gently on the battery icon the locking latch and slide the battery icon up to cover the plus icon this unlocks the battery assembly Remove the battery assembly by gently pulling the tab at the bottom of the battery compartment cover Insert two new AAA size standard alkaline batteries into the metal battery clips by pushing them straight in placing the negative end of one battery into the bottom clip and the positive end of the other battery into the top clip With the locking latch in the unlocked position battery icon and minus icon visible slide the battery assembly into the processor module along the battery guides on the inside of the battery compartment Push the battery assembly in far enough that the edges of the assembly slip behind the plastic housing of the processor module Pressing lightly on the battery icon on the front of the battery assembly slide the locking latch downward to secure the assembly in place The plus icon and the battery icon should now be visible on the front of the battery assembly Initializing the System To initialize the system you must insert any PC Card before powering up the system NOTE You must power down the system before you insert or remove a PC Card Follow these steps to initial
92. the mounting tracks are snug against the wall There must be a 3 8 inch 1 cm gap between the wall and the rest of the module Do not overtighten the screws or the module will warp and fail to operate c Go to the next procedure Labeling Jacks on page 11 Remove the clear plastic protectors from the connectors on the right side of the wall mounted PARTNER ACS processor module and the module to be added by grasping the tabs on the ends of the protector and lifting Slide the second module onto the PARTNER ACS processor module making sure the mounting tracks interlock Attach the 2 slot carrier to the top right side of the two modules properly engaging the connectors on the modules to the carrier Fasten the carrier to the modules by using the two 4 screws included with the carrier Installing the Control Unit 9 2 Installing Your System Quick Reference Guide 9 Insert the 3 1 2 inch 8 screw into the bottom of the modules Tighten it until the mounting tracks of the PARTNER ACS processor module are flush against the wall Do not overtighten or the module will warp Then go to the next procedure Labeling Jacks on page 11 Wall Mounting a 5 Slot Carrier and Modules Install the 5 slot carrier within 5 feet 1 5 meters of a properly grounded wall outlet not controlled by a switch and the network interface jacks When you mount the carrier on the wall leave at least 1 foot 0 3 meter of clearance at the top an
93. to specify when the line starts ringing at each extension that has the line e Line Access Restriction 302 to limit an extension s access to the line 66 Adding Lines Pools and Extensions Quick Reference Guide 6 Maintaining Your System e The system automatically assigns the new line as the last line in the Automatic Line Selection sequence If you want to change the order use Automatic Line Selection NOTE Do not use Number of Lines 104 if you add lines to the system after initial setup because it changes Line Assignment 301 Line Access Restriction 302 Automatic Line Selection and Line Ringing for existing lines back to factory settings To add a new line without affecting other settings use Line Assignment 301 Pooled Extensions You can add new lines to existing pools if your system is configured for Hybrid mode To assign a new line to a pooled extension as an individual line use the features in Key Extensions above If you add an outside line to your system for use in an existing pool use Dial Mode 201 if the new line is a rotary line and Pool Line Assignment 207 to add the line to an existing pool NOTE Do not use Number of Lines 104 if you add lines to the system after initial setup because it changes Pool Line Assignment 207 Pool Extension Assignment 314 Pool Access Restriction 315 Automatic Line Selection and Line Ringing for existing pools back to factory settings Additi
94. u can disconnect the modular plugs from those extension jacks in the control unit Then reconnect the plug from 32 into extension jack 29 and the plug from 29 into extension jack 32 Now the users can take their respective telephones to their new locations keep the same extension numbers and retain the telephones programmed settings NOTE In some cases some system parameters may also need to be changed i e pool extension assignments when swapping extensions 68 Adding Lines Pools and Extensions IM Something Doesn t Work Overview This chapter gives you some tips for fixing common problems fast Your Release Number The software version you have installed on your processor partly determines what your system can do Before you call the Helpline identify your software version or release From a system phone with an LED display press O A display similar to the following appears for 15 seconds your release number follows the R the country code follows the CO P ACS R3 0 COX Overview 69 7 If Something Doesn t Work Quick Reference Guide Clearing a Backup Failure Alarm If you use Backup Programming Automatic 123 and the automatic backup fails a Backup Failure Alarm message appears instead of the default day date time message on the top line of the telephone display at idle extensions 10 and 11 After correcting the problem that caused the failure clear the Backup Failure Alarm by following these ste
95. umber repeat Press to exit programming mode System Flow Chart Lines Dial Mode Dial Dial a system line number Dial 1 Touch Tone Y 2 Rotary Press to program another line Dial 0 Dial a system line Dial 1 Assigned 2 Not Assigned Y Direct Extension Dial Lines Press to program another line Hold Disconnect Time Dial O Dial a system line Dial OO No Detection 01 50 msec 02 100 msec 03 150 msec 04 200 msec 05 250 msec 06 300 msec 07 350 msec 08 400 msec 09 450 msec Y DODNOOAN nanaanaanaaananaa Pool Line Assignment E Dial z T 7 Dial a system line z aDial 1 No Pool u B 2 Main Pool 880 Y B n 3 Pool 881 n E 4 Pool 882 E m 5 Pool 883 m uPress Next item to program another line m Line Coverage Extension Dial Dial a system line then a system extension no line owned by an 10 500 msec 11 550 msec 12 600 msec Press to program another line Group Call Distribution Dial Automatic System Answer Lines Dial Dial a system line Dial 1 Assigned 2 Not Assigned Y Press to program another line Dial a system line Dial 1 Assigned 2 Not Assigned Y 3 VMS Line Cover only for Hunt Group 7 Dial a group number 1 6 7 for VMS Press to program another line extension Y Press Nextitem to program another line Press Remove to unassign ownership Unique Line Ringing Dial ORO Dial a sy
96. utton Press Group Calling Ring Page For ringing group Press a programmable button Press Dial a Calling Group number 1 4 For paging group Press a programmable button Press Dial a Calling Group number 1 4 Manual Signaling Press a programmable button Press Dial a two digit extension number to ring extension or Dial plus the two digit extension number to voice signal the extension Simultaneous Paging Press a programmable button Press ntercom Station Lock Press a programmable button Group Hunting Ring Voice Signal For ringing the first available extension Press a programmable button Press Dial a Hunt Group number 1 7 For voice signaling the first available extension Press a programmable button Message Light Off Press a programmable button Press Dial optional two digit extension number Press Feature Message Light On Press a programmable button Press OO Dial optional two digit extension number Station Unlock Press a programmable button Press Touch Tone Enable Press a programmable button Press Press Privacy Dial a Hunt Group number 1 6 Press a programmable button with lights q Press Feature Group Pickup Recall Press a programmable button Press Dial a Pickup Group number 1 4 Press a programmable button with lights Press

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