How to Use Your PARTNER Phone - Global Communication Systems
Contents
1. Code 600 625 601 626 602 627 603 628 604 629 605 630 606 631 607 632 608 633 609 634 610 635 611 636 612 637 613 638 614 639 615 640 616 641 617 642 618 643 619 644 620 645 621 646 622 647 623 648 624 649 How to Use Your PARTNER Phone 17 System Speed Dial Directory Directories Code 650 675 651 676 652 677 653 678 654 679 655 680 656 681 657 682 658 683 659 684 660 685 661 686 662 687 663 688 664 689 665 690 666 691 667 692 668 693 669 694 670 695 671 696 672 697 673 698 674 699 18 How to Use Your PARTNER Phone Directories Personal Speed Dial Directory Personal Speed Dial Directory 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 How to Use Your PARTNER Phone 19 System Extensions Directory Directories System Extensions Directory Ext 20 How to Use Your PARTNER Phone2. 0 17 Personal Speed Dial Directory illie 19 20 System Extensions Directory 4 How to Use Your PARTNER Phone Basic Phone Functions Make a Call To make an outside call 1 Press Gpkr a line button or lift the handset 2 If required dial the outside line code usually 9 and then dial the telephone number To make an inside call 1 Press either button 2 Lift the handset if desired 3 Dial an extension Answer a Call To answer an outside call or inside call Press the button for the line you wish to answer lift the handset or press Gpkr To enable Hands Free Answer on Intercom Press which allows you to respond to voice signaled not ringing intercom calls without having to lift the handset or press any buttons Use the Hold Feature 1 While active on a call press Fora 2 To retrieve a call from hold while on the handset or speaker press the line button next to the winking green light a call you put on hold or the winking red light a call put on hold at another extension How to Use Your PARTNER Phone 5 Transfer a Call to an Extension Basic Phone Functions Transfer a Call to an Extension 1 Press transi 2 Dial the extension number 3 Perform one of the following steps To transfer the call without announcing it hang up To announce the call before transferring it wait for the called party to answer When the called party answers announce the
3. How to Use Your PARTNER Phone 9 Advanced Phone Functions Screen Calls To listen to a caller leaving a voice mail message Press the programmed Call Screen button while the call is ringing To screen all incoming calls Press the programmed Call Screen button The steady green light indicates the call screening feature is activated Record Calls This procedure requires special programming in your voice mail system NOTE This feature is available on PARTNER ACS Release 3 0 or later systems using PARTNER Messaging R1 0 and later systems or PMVS R5 0 and later systems To record a conversation to be stored in your voice mailbox Press the programmed Record Call button at any time during the call You may record conference calls but only one of the other parties can be on an inside extension 10 How to Use Your PARTNER Phone Advanced Phone Functions Lock Your Extension Lock Your Extension To prevent unauthorized people from making outside calls from your extension while you are away 1 Press 2 2 Dial a 4 digit code 0 9 3 Redial the 4 digit code This feature also prevents calls from being screened To unlock your extension 1 Press 2 2 Dial the 4 digit code used to lock the extension Use Group Calling To make or transfer a call to all extensions in a Calling Group 1 Press Intercom 2 Lift the handset 3 Dial 7 and the group number 1 4 To page all extensions in a Callin
4. AVAYA How to Use Your PARTNER Phone 518 457 701 Issue 2 Comcode 700361330 May 2005 Copyright 2005 Avaya Inc All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing However information is subject to change Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support in the United States and Canada call the Technical Service Center s Toll Fraud Intervention Hotline at 1 800 643 2353 How to Get Help For additional support telephone numbers go to the Avaya Web site http www avaya com support If you are Within the United States click Escalation Contacts which includes escalation phone numbers within the USA Outside the United States click Escalation Lists then click Global Escalation List which includes phone numbers for the regional Centers of Excellence Responsibility for Your Company s T
5. call To complete the transfer hang up If you want to cancel the transfer and return to that call press the intercom button or line button of the call you were transferring Transfer a Call to a Voice Mailbox 1 Press oa 2 Dial the extension number 3 Hang up Make a Conference Call While connected to the first party 1 Press Conr 2 Press an idle intercom or line button 3 Call the next party 4 Press again Calls are now conferenced 5 Repeat steps 1 through 4 to add up to a total of 2 outside and 2 inside connections You can remove the last added outside party from the conference by pressing 0 6 6 How to Use Your PARTNER Phone Basic Phone Functions Use Your Voice Mailbox Use Your Voice Mailbox To listen to your messages Press OOO To have voice mail answer your calls immediately Press Do Not Disturb NOTED Do Not Disturb must be programmed previously on a button Join a Call in Progress A steady red light indicates a call in progress on another extension NOTED You cannot join a call if Privacy is enabled or Automatic Extension Privacy is assigned at the other extension 1 Press the button next to the red light 2 Lift the handset or press Sekn Forward Your Calls 1 Press TT 2 Dial your extension number 3 Dial the destination extension number 4 To cancel follow steps 1 through 3 but dial your extension number in step 3 NOTED Your System Administrator can program this f
6. eature on a button How to Use Your PARTNER Phone 7 Send Calls to a Covering Extension Basic Phone Functions Send Calls to a Covering Extension To use this feature a voice mail system must be installed and administered in the PARTNER system and your extension must be a subscriber to the voice mail system 1 Press 20 2 Dial your extension number 3 Dial the covering extension number To send calls to the covering extension as soon as they start to ring press Do Not Disturb NOTE Do Not Disturb must be programmed previously on a button To cancel call coverage follow steps 1 through 3 but dial your extension number in step 3 Adjust the Volume To adjust the ringer volume e To increase volume press C3 or j while the phone is idle or ringing and the handset is in its cradle To decrease volume press or Y while the phone is idle or ringing and the handset is in its cradle To adjust the speaker volume while using the speaker or handset volume while using the handset e To increase volume press C3 or To decrease volume press or Y 8 How to Use Your PARTNER Phone Basic Phone Functions Adjust the Display Contrast Adjust the Display Contrast The phone must be idle and the handset must be in its cradle when you adjust the display contrast To adjust the display contrast e To increase contrast press X then press C3 or A To decrease contrast press X then press or Y
7. elecommunications Security The final responsibility for securing both this system and its networked equipment rests with you Avaya s customer system administrator your telecommunications peers and your managers Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to Installation documents System administration documents Security documents Hardware software based security tools Shared information between you and your peers Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure Your Avaya provided telecommunications systems and their interfaces Your Avaya provided software applications as well as their underlying hardware software platforms and interfaces Any other equipment networked to your Avaya products To order copies of this and other documents Call Avaya Publications Center Voice 1 800 457 1235 or 1 207 866 6701 FAX 1 800 457 1764 or 1 207 626 7269 Write Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attention Avaya Account Management E mail totalware gwsmail com For the most current versions of documentation go to the Avaya Web site http www avaya com support Contents Basic Phone FunctionS 2 icici deni sate Rh aaaa Rura 5 Makes A Gall zaagscsbpxcbeiWe4bR a din die
8. g Group 1 Press Intercom 2 Lift the handset 3 Dial and the group number Begin speaking after the beep How to Use Your PARTNER Phone 11 Use Group Pickup Advanced Phone Functions Use Group Pickup To answer a call at any extension in a Pickup Group 1 Press Intercom 2 Lift the handset 3 Dial 6 6 and the group number 1 4 12 How to Use Your PARTNER Phone Personalizing Your Phone Program Your Phone To program unused buttons to access frequently used system features extensions and phone numbers 1 Press o0 2 Press the appropriate button 3 Dial one of the following feature dial code phone number foran inside extension press and dial the extension See Feature Dial Codes on page 14 for a list of common features and dial codes 4 Doone of the following To program another button return to step 2 To exit press o0 How to Use Your PARTNER Phone 13 Feature Feature Dial Codes Dial Code Account Code Entry Feature 1 Z account code Background Music Feature 1 9 to turn on and off Call Coverage Feature O your extension and covering extensio 2 Call Forwarding Call Follow Me Feature T 1 your extension extension where you want your calls to ring Call Recording Feature 2 4 to turn on and off This feature requires a button with lights Call Screening Feature 2 5 Yo
9. se esas ee Shen day FEX ETE 5 hivcilEg ev T TIERNRORRTIERUTETTEUEIERT 5 Use the Hold Feature iusso mr E teri RR REOR nx Rp e Ree 5 Transfer a Call to an Extension llli 6 Transfer a Call to a Voice Mailbox llle 6 Make a Conference Call 0 0 cc eee eee ene 6 Use Your Voice Mailbox zisusexaekesan muss Cake WERE SOR ACER RE AUR SS 7 fait a Callin Progresa 524 au aderat LEE ax bo P c X 7 Forward YOU Calls uua tek oe leis ARR ic ae Roe C iced ac T Send Calls to a Covering Extension 000 c eee eee eee 8 PALS CIL se ae ah esc cu ode eei ac Aras ele aca Ad AL ach a 8 Adjust the Display CODIFSSE iua cua rax deka near eee bane WRU 9 Advanced Phone Functions Luu 10 n AE E ON E A EE LON AES EEY T AYERI T ATE TERETE 10 Bend CAE uua aaa tupga a e OR Md a a a e hale 10 Look Your ExIensloll ssxxcdazccaeess dedu xad GS NIARN GER Rc qb Ti Hes Group Calling PP LT 11 Wee Groop POKUD cacti tip at torba Ho e ques de da are be atc on e ar er 12 Personalizing Your Phone lslleessse 13 a c Uh duo PEPTFCTPPRIT T UIT 13 Feature Dial Codes eee eee 14 Speed DIOIAN ioa usena hdd RE abad ak ERRARE ARR RES R Ka R 16 Susp Speed Dial occssamresaqecaqareuqgde dua d ARES aad 16 Personal Speed Dial ysgoi sean ARS weedy boGk eet ded ITO SXod A qd 16 How to Use Your PARTNER Phone 3 Contents ELLIX ez 17 Directories System Speed Dial Directory
10. u can program this button via Central Telephone Programming only Conference Drop Festus OO The last added outside party is dropped from a conference call Do Not Disturb to turn on and off This feature requires a button with lights Exclusive Hold Featwe 0 2 Last Number Redial Feu OB Message Light On Off To turn on extension To turn off O extension Privacy QD This feature requires a button with lights Recall Festus OB 14 How to Use Your PARTNER Phone Feature Dial Codes Feature Dial Code Save Number Redial To save a number after dialing the number but before hanging up To redial a stored number Ow Voice Cover Voice Mailbox Access Voice Mail Transfer How to Use Your PARTNER Phone 15 Speed Dialing System Speed Dial To use a system speed dial code e Press Feature then a 3 digit code System speed dial codes are set by your system administrator Personal Speed Dial To program your personal speed dial codes 1 Press 2 Press and select a 2 digit code between 80 and 99 3 Dial the telephone number 4 Repeat steps 2 and 3 for more numbers or to exit press OO To use your personal speed dial codes Press Feature then the 2 digit code you selected 16 How to Use Your PARTNER Phone Directories System Speed Dial Directory
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