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RMX Release Notes V7.1.book

1. CP_LAYOUT_1P2HOR_UP_LEFT_FLEX CP_LAYOUT_2X2_UP_RIGHT_FLEX CP_LAYOUT_2X2_UP_LEFT_FLEX ons CP_LAYOUT_1P2HOR_UP_RIGHT_FLEX 38 ay POLYCOM Version 7 1 Detailed Description Table 3 ITP Specific Layout by DTMF Code Continued DTMF 32 CP_LAYOUT_2X2_DOWN_RIGHT_FLEX Baia CP_LAYOUT_2X2_DOWN_LEFT_FLEX aC CP_LAYOUT_2X2_RIGHT_FLEX aE a CP_LAYOUT_2X2 LEFT FLEX 39 RMX 1500 2000 4000 Release Notes Version 7 1 wy POLYCOM Automatically Generated Dial Strings in Gateway Calls A second dialing method to destination endpoints without interaction with the IVR of the gateway is available to ISDN PSTN participants This dialing method is enabled when the administrator configures the Gateway Profile to automatically generate the dial string of the destination endpoint or Meeting Room on the DMA by truncating the dial in string and replacing the truncated digits by other digits that can be used as the destination number Calling a DMA Virtual Meeting Room In this configuration the gateway session initiator enters one of the dial in numbers assigned to the gateway profile This number is truncated by the RMX gateway and the truncated digits are replaced by a prefix that corresponds either to the DMA prefix in the Gatekeeper DMA Prefix 26 ee gt Gatekeeper Dialing 212 5705555 PSTN endpoint DMA 7000
2. o 17 RTM IP Core Clock Test 120 Passed i CR kmi IPMC Uart Channel 7 7 7 106 n Passed n 2 8 CNTL CF MDS on version files 606 Started 3 8 CNTL CF create del read write 604 Passed 4 8 NTL CF file system check 605 Passed z a RTM ISDN FPGA PI Linko clock test 205 Passed 8 1 RTM ISDN PQ Memory Integrity 103 Passed 3 1 RTM ISDN RTM DSP Memory Data Bus 701 Passed 10 1 RTM ISDN PQ Memory Address Bus 101 Passed 1 1 RTM ISDN FPGA M S Link to PI 214 Passed 12 1 RTM ISDN FPGA Switch Memory 211 Passed 13 1 RTM ISDN IPMC UART Channel 104 Passed 14 1 RTM ISDN RTM DSP Download 700 Passed 15 1 RTM ISDN PQ Memory Energy 102 Passed Table 1 1 Run Tests Parameters Diagnostic Status Basic Diagnostic Status e Ready ready to run diagnostics e Test in Progress running diagnostics e Passed Failed Passed Failed the diagnostics tests Estimated Estimated time needed to run Basic Diagnostic Duration tests Time Left Estimated time to complete Basic Diagnostic tests When the RMX enters Diagnostics Mode the status MPM MPMx CNTL CNTL 1500 CNTL 4000 and RTM IP RTM IP 1500 RTM IP 4000 changes to Diagnostics The Diagnostics Summary pane is displayed at the bottom of the Hardware Monitoring pane RTM IP Diagnostics Failed Diagnostic Summary port Diag Summary Export Full Test Results Slot _ Module F Test Name Y Test 1D T Status Y Details iol 0 17 RTM IP Core C
3. f Enhanced Presence Enable Disable Enable Archive internalmessages 4 pT Archive federated messages 4 Enable Disable Enable Disable User settings are enabled only if corresponding Global settings allow per user enforcement lt Back Cancel Remote user access is required for all deployments that include remote or federated users Federation is only required when you are supporting federated users 6 Click Next and select any additional configuration settings for your deployment When complete click Finish Task 5 Configuring the RMX for ICE Dialing 102 To enable ICE dialing the Default IP Network Service must be configured to work with the Lync Server 2010 as the SIP Server and the RMX user defined in the Active Directory must also be defined in the RMX ICE environment parameters The procedure described here assumes that the RMX is configured to work in Microsoft environment the MS_ENVIRONMENT flag is set to YES the IP Network Service is set to work with Office Communications Server as the SIP Server and the TLS certificate is installed For a detailed description of these settings see the RMX 1500 2000 4000 Administrator s Guide Appendix H To configure the RMX for ICE Dialing 1 Inthe RMX Web browser in the RMX Management pane expand the Rarely Used list and click IP Network Services i ay POLYCOM Vers
4. Cards Media ca The Install Software information box indicates that IPMC Burning is in progress Copying Files Completed Software Loading Completed IPMC Burning A further series of Active Alarms are displayed indicating the progress of the upgrade process Process N Description IPMC sof Cards System System IPMC sof Cards Media card IP IPMC software ungrad0 Poard id 2 active alarm 172 22 185 145 2 11 57 15 2010 General Major Insufficient resources Resource Insufficient resources Sometimes when updating the Version 7 0 x license key the system displays the following Description Ignore this Active Alarm and complete this installation procedure 10 After about 30 minutes close and reopen the browser and connect to the RMX If the browser was not closed and reopened the following error message is displayed Browser environment error Please reopen the browser 18 ay POLYCOM Version 7 1 Upgrade Procedure The version number in the Welcome screen has changed to 7 0 2 Welcome to com RMX 2000 User Name Login Password Version nm va Number tosin 11 Inthe RMX Web Client Welcome screen enter your User Name and Password and click Login In the Main Screen an MCU State indicator displays a progress indicator Starting up 15 25 Showing the time remaining until the system start up is complete and the MCU
5. B Accessories B Maintenance M ft Ly bis Documents Lync Server Deployment Wizard FA Lync Server Logging Tool d Lync Server Logging Tool amp Lync Server Management Shell bes Lync Server Topology Builder Newark _ Resource Kit Tools Documentation m Microsoft Silverlight Ji Microsoft SQL Server 2008 J startup Devices and Printers 4 Back l Search programs and files 2 GP Shut down gt Windows Security window opens 2 Enter your User name and Password as configured in the Lync Server and click OK The Microsoft Lync Server 2010 Control Panel window opens 99 Sy POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 3 Click the Users tab 4 Inthe User Search pane click the Enable Users heading E Microsoft Lync Server 2010 Control Panel s Sign out Ss Meon a Lync Server2010 4075779 E Home Topology Find Sp fej ad fitter IM and Presence Voice Routing Voice Features Displayname Enabled SIPaddress Registrarpool Telephony O Response Groups A Select the type of search that you want to perform IMPORTANT Search returns users already enabled for Lync Server but does not include users enabled for previous versions To see these users select Legacy users in the search filter query The New Lync Server User pane opens 5 Click the Add button icrosoft Lync Server 2010 Control Panel P ns tyne Server2010 T Topology New Lync Server Use
6. You can select any one of the Hardware components indicating Diagnostics Normal in the status column and right click Properties from the menu The card s General Info Event Log Active Alarms properties are displayed You can view Diagnostic Tests amp Tests Monitoring by clicking the Advanced Diagnostics Tab The Advanced Mode can be exited by pressing the yellow System Reset icon When you click the Advanced Mode the RMX enters a Diagnostics Mode The RMX then resets awa i GOO nKES ao RMX 2000 Voltage s3nsoubeig Gt MPMx S Diagnostics Normal Normal Empty Empty Diagnostics Normal Normal Empty Empty CNTL Diagnostics Normal Normal m4 Empty Empty G iar 5 RTM IP Diagnostics Normal Normal B zo Backplane Normal ae 21 FANS Normal Normal Normal 4 22 PWR Normal Normal Q 23 LANS rmal Advanced Diagnostics 123 Sy POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 The Diagnostics Tests amp Monitoring Tests panes are displayed on the right side of the window pane Run all Test Selection PO O Administration Help Logout soere Slot 1 Tests Selection Slot Tope Status Temperatu Voltage Loopsrastt C stop on Failure imo aT 3 3 Run all Tests wi a A Active Te Test1D Test Name EstimatedTime Quick gi MPMx D Diagnostics Normal Normal m2
7. nm vwa Number tosin 15 Inthe RMX Web Client Welcome screen enter your User Name and Password and click Login In the Main Screen an MCU State indicator displays a progress indicator 15 25 showing the time remaining until the system start up is complete l and the MCU status changes to MAJOR until a new Administrator user is created and the default user is deleted e Ifthe upgrade process fails please contact Polycom support 4 e ifthe default POLYCOM user is defined in the RMX Web Client an Active Alarm is created Upgrade from Version 7 0 2 to Version 7 1 gt gt Continue with the upgrade from Version 7 0 7 0 1 7 0 2 to Version 7 1 as described starting on page 14 To use the new features such as Operator Assistance and Gateway Sessions the IVR Services must be updated For more details see Additional Optional System Updates After Upgrading on page 30 Upgrading from Versions 5 0 5 0 1 to Version 7 1 This upgrade requires the following intermediate upgrade procedures 1 Upgrade from Version 5 0 5 0 1 to Version 5 0 2 2 Upgrade from Version 5 0 2 to Version 7 0 2 Intermediate Upgrade from Version 5 0 5 0 1 to Version 5 0 2 1 Download the required software Version 5 0 2 from the Polycom Resource Center web site downloading the Version 5 0 2 software to the workstation If Windows7 is installed on the workstation Protected Mode must be disabled before For more information see W
8. You can only exit the Diagnostic mode after physically turning the RMX Off and On Upgrade On the RMX 2000 4000 with an ISDN Process card installed after configuring the IP Fast Configuration Wizard the system requests a reset and not to configure the ISDN Service General When creating a second conference with a display name that is already used by another conferencing entity the conference properties dialog box re opens with a redundant check box next to the routing name field General In the RMX manager 7 0 the new conference icon suddenly appears in the conferences properties window Diagnostics On an RMX2000 with MPMx_D cards when performing an Power ON Self Test POST the MPMx card runs the card monitoring test in an endless loop Interoperability On an RMX 4000 with an MPM card LifeSize does not transmitting or receiving video during a SIP 1920kbps conference call P ri oo oo g E oo U an a Zz 191 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 7 Version 7 1 System Limitations Video On RMX 1500 video display freezes V7 0 momentarily during Video Layout changes before the new Video Layout is displayed On RMX 2000 with one MPM H small V7 0 artifacts are displayed in the Gathering Slide when the configuration is changed to Presentation Mode during the Gathering Phase The displayed resolution of the gathering V7 0 slide differs between H 323 particip
9. At the end of the installation process the system displays an indication that the software was successfully downloaded The upgrade procedure takes about 30 minutes during which time an Active Alarm System Upgrade is displayed ay POLYCOM Version 7 1 Upgrade Procedure The RMX resets itself during the upgrade process and connection to the RMX Web Client may be lost If the workstation is logged in to the RMX Web Client during the resets the MCU State indicator at the bottom right corner of the RMX Web Client screen indicates STARTUP case you can try to connect to the MCU via the Shelf Management and reset the MCU from 4 Sometimes when upgrading from version 4 x to version 5 0 x the reset process fails In such a the Hardware Monitor or you can hard reset the MCU by turning the Power off and on again 10 After about 30 minutes close and reopen the browser and connect to the RMX If the browser was not closed and reopened the following error message is displayed Browser environment error Please reopen the browser The version number in the Welcome screen has changed to 5 0 2 LS Ss bWelcometal TETO User Name Login Password Version c imix v5 02 Number toin 11 Inthe RMX Web Client Welcome screen enter your User Name and Password and click Login In the Main Screen an MCU State indicator displays a progress indicator MStarting up 15 25 showing the time remaining until the system st
10. IVR In a conference started from a Profile when an ISDN call is forced to Audio algorithm G722_1_C_24k a buzzing noise can be heard before the IVR starts In a Video Switched 4Mbps conference only the last part of DTMFs 6 mute and 6 unmute messages are heard Encryption No video is seen and the Aethra VegaStar Gold endpoint remains connected with a problem when connecting over H320 to an encrypted conference at a line rate of 384kbps 201 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 7 Version 7 1 System Limitations oe Detected 265 VNGR Interoperability RMX4000 using 4Mb Same Layout V6 0 14780 Sharpness Video Clarity in profile and Entry Queue becomes inaccessible when called via an Entry Queue from H 323 LifeSize endpoint 266 VNGR RMX Web Client ISDN PSTN fields are disabled grayed V6 0 14778 out although Enable ISDN PSTN Dial in check box is selected in RMX Management gt Entry Queues gt Default EQ 267 VNGR General H 323 party disconnect due to MCU V6 0 14767 Internal Problem 32212 268 VNGR Upgrade After software Upgrade is completed an V6 0 14720 Process Active Alarm Connection to Exchange Server failed appears in the Alarms List on the RMX4000 269 VNGR General When a conference is deleted inthe RMX V6 0 14688 Manager conference participants are not deleted in the participants list VNGR Audio When connecting 800 VOIP using 4 V6 0 14687 Entry Qu
11. RMX Manager On a RMX 2000 with heavy traffic on the 17397 MCU the RMX Manager and RMX Web Client take a long time to load and appear on the workstation 61 VNGR Video High Profile enabled HDX 8000 remains 17377 in the Gathering layout with frozen video inside the cells after blast dial out to several endpoints of type HDX 8000 HDX 9004 HDX 4000 VSX 8000 VSX 3000 from a CP conference at a line rate of 512kbps and LPR enabled VNGR Video Striped video image of all other 17346 participants occurs on HDX8000 endpoint after dialing via DMA to RMX4000 running V7 0 1 16 with 4 MPM 80 cards VNGR Audio When dialing in from several endpoints 17320 to a Meeting Room started by the DMA audio was lost for several seconds on the HDX9006 endpoint 62 VNGR Video Endpoint connects at a higher resolution 17363 than expected according to the Resolution Slider configuration when line rate of the endpoint is forced to a lower rate than the conference rate For example if the conference line rate is 1024kbps and the endpoint line rate is forced to 512kbps the endpoint resolution upon connection will be 720p instead of SD as if it was connected at 1024kbps 147 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 3 Corrections Between Version 7 0 2 and Version 7 1 Detected VNGR Interoperability On an RMX2000 the Microsoft OCS R2 17296 client cannot send DTMF tones when a dialed out call is plac
12. Save Ctrl 5 There are no items to show in this view 2 C Windows system32 dsa 3 C Windows system32 dnsmgmt 4 C Windows system32 certsrv Exit The Add Remove Snap in dialog box open 91 ye POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 3 Inthe Available snap ins list select Certificate Authority and then click the Add button The Select Computer dialog box open 4 Select the Local Computer option and click Finish Select Computer 5 Inthe Available snap ins list click OK The Certificate Authority appears in the Console window 92 ay POLYCOM Version 7 1 Detailed Description 6 Expand the Certificate Authority tree and look for the CA Account name Console1 Console Root k la x i me Action vew Favorites Window Hep ale xi esms Elm I Console Root Name I Actions E ql Certification Authority cal Esi Certification Authority Local Cal isrexchlab W2008DC CAY More Actions gt 7 Write down the CA account so you will be able to use it when creating the certificate account Sending the Certificate File to the RMX If ICE dialing is part of the environment this procedure can be performed as part of the setting of the RMX for ICE Dialing For more details see on page 1 102 This procedure assumes that the IP Network Service is already defined and includes SIP in its environment Optional Creating the Certifi
13. TreatAsfuthenticated true Missing Machine The following machines from the topology you are publishing were not found in Active Directory and will result in errors during Enable CsTopology as it tries to prepare Active Directory ent for the topology machines If you choose to publish this topology Enable pology will have to be re run once the missing machines are domain joine rnx19 64 isrexchlab local Al s to All N No L No to All S Suspend 7 Help default is Enter Y to continue 81 Sy POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 3 To define the RMX as trusted application enter the command New CsTrustedApplication ApplicationId lt string gt TrustedApplicationPoolFqdn lt RMX FQDN gt Port 5061 Using the following variables ApplicationId lt string gt The name of the application This must be a string that is unique within the pool that is specified in the TrustedApplicationPoolFqdn parameter For example VideoBridge TrustedApplicationPoolFqdn The FQDN of the trusted application pool on which the application will reside For example rmx111 isrexchlab local For example New CsTrustedApplication ApplicationId VideoBridge TrustedApplicationPoolFgqdn rmxlll isrexchlab local Port 5061 For a detailed description of the New CsTrustedApplication command see http technet microsoft com en us library g398259 aspx 4 To enable all the changes made to the trusted
14. cannot login to MCU x x x x with the user name and password entered VNGR Upgrade Create conference set to High Profile and 16215 Process Video connect Durango endpoints the Durango and HDX8000 Video preview is in a green color 225 VNGR RMX Web Client On an RMX 1500 with a conference and V7 0 16210 connected participants when multiple web clients are opened on different PC s and Video Preview is activated when opening another browsing session and viewing Video Preview all the browsers close though some view a failure status message 226 VNGR Content In a 768 kbps Meeting Room with LPR V7 0 16203 Echo Suppression Auto layout and Motion enabled when the first to join the Meeting room sends content the second participant to join views a black screen 227 VNGR General Saving to a Conference Template a V7 0 16120 conference in which the Message Overlay is enabled automatically enables the message overlay option in the conference that is started from this template VNGR General After running diagnostics on the RMX 16103 LED functionality is not documented VNGR General After downloading and opening an 16044 auditor file of the MPMx the MPMx name appears as MPM_PLUS VNGR General When copying and pasting conferences V7 0 15953 based on a Profile the pasted conference is added to conference templates VNGR Interoperability In a Fixed resource Capacity mode V7 0 15939 Legacy endpoints can still r
15. 720p as the Maximum Resolution People Video Definition 110 VNGR Interoperability On an RMX 2000 in a H 261 video 16599 conference when a Tandberg MXP6000 connects using H 261 there is no video 111 VNGR Interoperability In an 512kbps CP conference with AES 16519 and Sharpness enabled when Dial in endpoints view the Gathering slide the CMAD video freezes 112 VNGR Interoperability Lip sync is noticeable on HDX 7000 rev 16506 B that dials into a conference running at a line rate of 1Mbps 113 VNGR Hardware On RMX 1500 with MPMx S MCU 16474 internal problem 32112 occurs repeatedly in 2Mbps VSW or CP conference using HDX 8000 endpoint Problem did not occur after reset 152 wy POLYCOM Corrections and Known Limitations Table 3 Corrections Between Version 7 0 2 and Version 7 1 Detected e orem peee O ea 114 VNGR Interoperability In a 4096kbps conference with Auto 16408 Layout enabled when dialing out to 3 HDX and 3 VSX endpoints video freezing occurs VNGR Interoperability In a 768kbps Telepresence conference 16390 when connecting to a TPX using a 1x7 layout the HDX8000 video looks elongated in the large cell 116 VNGR j On an RMX 2000 with the MPMx card 16384 with a conference running when HDX endpoints connect sometimes in some of the video cells the Aspect ratio is incorrect when the source is 4 3 and destination is 16 9 117 VNGR General In a 4MB HD CP conference set to 720p 16338
16. Hardware Monitor sievsiesssisssscsnsstesiseetsvesssesecstensdosesesesstncobstoncedensdaee RE aa EE 70 Signaline MOMItOL eersrirenerr aA E ER T 71 Conferencing sesiterisip ia nie EEE EEEE EE EEN EEE EAE ES 71 Defining Dial Out Participants 00 ees cece csce eerste ceeeceesesnesesenenansnetesans 71 Reserving Video Resources for a Conference 0 0 0 0 cs eeeseseseseesseseteeneeseseees 72 Monitoring Conferences 0 1 sccsssssseseessenssesesseorosesossnoretonesonceosonosesonssonne noes 72 Resource RE POL icsiisisacisserdidariisars dississtsiteseseereste edeeeris asides Mivssaprdeienateaesenaetis 73 Port Gauge INGICAHONS 0 ssvsscersonsssvonssreedsncrssencssreddvonststonsvervesevsssenavts senntbeesss 73 SUP People t Content aan iek deeskditie EE E EA 74 G id liNeS oirir ioieareieoiii i e n REE ANAE Ean aA E Aani 74 Monitoring SIP PeopletContent anesssnenisennnnani niesieni 75 RMX Integration into Microsoft Lync Server 2010 Environment cccseeeees 77 SG POLYCOM Configure the Polycom RMX FQDN Name in the DNS eect 77 Setting the Routing for the Polycom RMX System cece eeeeeeee ee eeees 79 Creating a Trusted Application Pool and Setting the RMX as Trusted AP PliCati Ons secesersteichectsthestes ness Gessesaed sk awes couse ee hasnt ane E EOE 81 Optional Configuring the Lync Server Registrar for Encryption n 82 Creating a Security Certificate for the Polycom RMX System ee 82 Methods for Creating the C
17. SIP amp ISDN 1024kbps conference after connecting the ISDN endpoint and changing the layout after a few minutes the ISDN endpoint views a black screen and the video frame rate is 0 On an RMX 2000 with MPMs cards running a 1920 kbps conference using the following settings LPR Sharpness and Video Clarity when connecting ISDN endpoints metallic background noises can be heard Connect an H 323 endpoint then ISDN endpoints view their own video On an RMX 1500 running an 1024kbps HD720p conference with Video Clarity Auto Terminate Sharpness Encryption LPR Echo Suppression and Auto Layout enabled when sending content some dial out HDX9004 endpoints had bad video On an RMX 2000 ina 384kbps H 323 CP conference with Sharpness and LPR enabled when the RMX dials out to an Tandberg 6000E an empty video frame appears RMX 1500 2000 4000 Release Notes Version 7 1 160 Table 4 Corrections Between Version 7 0 1 and Version 7 0 2 S POLYCOM in Version Gateway When the endpoint that initiates a Gateway call disconnects the Gateway session is not terminated while others are still in the conference The Gateway session should terminate Upgrade After upgrading to the Process RMX1500 to Ver 7 0 0 123 the following error message appears CardsComponent Type switch Description Temperature problem Major Gateway Intermittent blurred video or green blocks displayed on HDX H 320 call
18. Table 3 Corrections Between Version 7 0 2 and Version 7 1 ee Detected 22 VNGR General HDX H323 endpoints are unable to V7 0 2 17843 remain connected to a CP conference running on RMX1500 at a line rate of 1920kbps with LPR Video Clarity and Send Content to Legacy Endpoint options enabled The disconnect status displays MCU internal problem 32212 23 VNGR Video Lip sync occurred when an endpoint V7 0 2 17841 connected at 512kbps to a conference running at line rate of 2MB on RMX 2000 with 2 MPM 80 cards and LPR enabled and active due to packet loss 24 VNGR IVR RadVision Scopia XT1000 and Lifesize V7 0 2 17833 Room 200 remain in the IVR Welcome stage when connecting to a CP conference running at 4096kbps with Encryption and LPR enabled Other endpoints connected normally 25 VNGR Recording On an RMX2000 with a conference that V5 0 2 17800 is started from a reservation when dialing out manually the RSS2000 recorder does not start 26 VNGR RMX 4000 When trying to connect 180 V500 VSX V7 0 2 17778 to each of the two conferences running simultaneously on RMX 4000 with 4 MPM x D cards both conferences running at a line rate of 384 Video Quality set to Motion and Max CP resolution set to CIF 180 participants connected to the first conference while several participants out of the 180 could not connect to the second conference 27 VNGR Upgrade When upgrading the RMX 1500 software V7 0 2 17768 Process version and addi
19. Table 4 Version 7 0 Environment Interoperability Table Web Browser Operating System Internet Explorer 6 Windows XP Windows XP Internet Explorer 7 Windows Vista Windows 7 Internet Explorer 8 Windows 7 Windows 7 Security Settings If Windows7 is installed on the workstation Protected Mode must be disabled before downloading the Version 7 0 software to the workstation To disable Protected Mode 1 In the Internet Options dialog box click the Security tab The Security tab is displayed Content Connections Select a zone to view or change security settings y 9 Local intranet Trustedsites Restricted sites Internet This zone is for Internet websites except those listed in trusted and restricted zones Security level for this zone Allowed levels for this zone Medium to High Medium high Appropriate for most websites Prompts before downloading potentially unsafe content Unsigned ActiveX controls will not be downloaded E Enable Protected Mode requires restarting Internet Explorer RMX 1500 2000 4000 Release Notes Version 7 1 2 3 wy POLYCOM Clear the Enable Protected Mode check box for each of the following tabs Internet Local intranet Trusted sites Ss ae Select a zone to view or change security settings Security Privacy Content Connection
20. Video In a DMA Dial in Meeting Room with 17282 several HDX8000 endpoints video transmission stopped 115 VNGR Video In a DMA Dial in Meeting Room with 17272 several endpoints HDX9004 viewed distorted video from other endpoints VNGR Interoperability Video from CMA D participant was not 17221 displayed in call dialed via DMA to RMX4000 running V6 0 0 105 with 4 MPM 80 cards 117 VNGR Video Horizontal black lines are displayed 17220 across the video window on all endpoints in calls dialed via DMA to RMX4000 running V6 0 0 105 with 4 MPM 80 cards 118 VNGR Video In a Dial in Meeting Room with mixed 17215 HDX8000 9004 endpoints the endpoints viewed zebra video 119 VNGR Video In a DMA dial in Meeting Room with 17156 several endpoints a few endpoints viewed Zebra video artifacts 120 VNGR Video In a DMA 2Mb dial in conference with 17139 LPR enabled and 20 mixed endpoints HDX VSX CMAD H323 PSTN three DSP video failures occurred and frozen video was viewed on two HDXs VNGR FECC In a 512 kbps H 323 conference with two V7 0 17104 HDX endpoints FECC is extremely slow VNGR Video In a 384 kbps Meeting Room with LPR Replace the 17092 Auto Brightness and Video Clarity default Welcome enabled when dial in VSX and HDX i endpoints connect the default Welcome Slide is blacked out VNGR Video On an RMX 2000 4000 with an Ad hoc 17082 conference when the Avaya 1XC Softphone and HDX 9004 dial in to the confer
21. Virtual Meeting Room ID 5555 RMX 2000 Gateway Profile ID 2000 Dial in Number 5705555 Figure 1 Call Flow from ISDN Endpoint to Polycom DMA with Automatically Generated Forwarded Dial String Example Figure 1 shows the call flow assuming the following parameters First Dial in Number 5705550 Last Dial in Number 5705560 Use Dial in Numbers as Destination ID Selected DMA Meeting Room ID 5555 Destination Prefix DMA prefix in Gatekeeper 26 Number of Rightmost Digits to Append 4 PSTN participant dials 212 5705555 Number that will be used by RMX to forward the call to the DMA 265555 40 ay POLYCOM Version 7 1 Detailed Description Calling an IP Endpoint via Gateway If the call destination is an IP endpoint the endpoints must be registered to the same gatekeeper to which the RMX is registered There should be a mapping between the dial in numbers in the range defined for the ISDN Network Service and also assigned to the Gateway Profile and the IP endpoints in such a way that the alias of each endpoint is the number that will be appended to the ISDN prefix When the call arrives to the gateway this prefix is truncated and replaced by digits that correspond to the MCU prefix in the gatekeeper and the call is forwarded to the destination endpoint 49 we Gatekeeper Dialing 212 9251123 H 323 Endpoint Alias 123 ISDN Endpoint RMX 2000 Gateway Profile ID 2000 Dial in Number 9251123 Figu
22. connected via 1024kbps Gateway call via RMX 2000 with MPMx General Critical fan alert is displayed in the RMX Hardware Monitor in Event Log properties box while in the Hardware Monitor pane the system status is displayed correctly as Normal Video During a video conference on the RMX2000 with an MPMx card bitrate overflow occurs when there s a lot of motion in the video General When you try to add the flag REDIAL_INTERVAL_IN_ SECONDS in the System Configuration an error code appears 30432 Video On the RMX 4000 with a VSW conference set to 1080p30 when the RMX dials out to 3 HDX and 2 LifeSize endpoints the HDX endpoints remain stuck in their splash screen a P P a P P P wy POLYCOM Corrections and Known Limitations Corrections Between Version 7 0 and Version 7 0 1 Table 5 Corrections Between Version 7 0 and Version 7 0 1 eee Detected Workaroun SIP VNGR Content 17027 VNGR RMX 4000 17007 VNGR Interoperability 16959 VNGR 16957 VNGR General 16931 RMX 1500 general In ICE environment if QoS is enabled in the IP Network Service the connection to the OCS is broken and the RMX cannot provision ICE and cannot see the connection to the edge server Black screen or frozen content displayed when endpoints dial into the conference via DMA No content display and several endpoints disconnected from the conference when content is sent during a con
23. endpoint to the Entry Queue using a line rate of 384kbps the IVR slide blinks Interoperability On the RMX2000 with an MPMx cardina 512kbps conference with High Profile Gathering IVR Echo Suppression enabled and resources set to a Flexible Mode when dialing out using H 261 connection problems are encountered in VSX endpoints after about 10 seconds Interoperability Ina SD conference 1024 resolution with motion auto layout enabled when connecting HDX and dial in from Life Size endpoint the endpoints do not connect in SD with 60 FPS as required General On an RMX with MPM card when starting a VSW conference from the Profile the maximum line rate that can be selected is 6144kbps 196 wy POLYCOM Corrections and Known Limitations Table 7 Version 7 1 System Limitations er Detected 214 VNGR Interoperability On the RMX2000 with an MPMx card V7 0 16363 when starting a new a 2MB conference iPower endpoints take a long time to connect 215 VNGR IVR On an RMX2000 with an MPMx card V7 0 16313 running a 512kbps conference with Gathering IVR Echo Suppression enabled and resources set to a Flexible Mode when dialing out using H 261 the IVR slide flashes 216 VNGR ISDN After starting a VSW conference with V7 0 16301 LPR enabled when dialing out using ISDN a message appears SIP cannot connect to VSW with LPR enabled 217 VNGR Interoperability CMAD receives distorted video while V7 0 16297 cal
24. registration transport error and No response from Registration server 203 RMX 1500 2000 4000 Release Notes Version 7 1 Table 7 Version 7 1 System Limitations S POLYCOM ee Detected 286 VNGR Video Video display freezes momentarily with 13001 every speaker or layout change ina conference with HDX and SVX endpoints Upgrade After upgrading the system from version Process 5 0 to version 4 6 the Users list is deleted and the default POLYCOM User is created For security reasons it is recommended to delete this User and create your own User Interoperability In a conference running at a line rate of 1728 kbps set to Same Layout when PVX VSX7000 participants connect in CIF264 263 an error message appears Interoperability HDX endpoint connected via H 320 does not receive Content from Tandberg MXP endpoint connected via H 323 Interoperability Tandberg 6000 E and B series H 320 endpoints do not connect to conferences when encryption is enabled Interoperability Tandberg C20 endpoint periodically displays fast updates in HD1080p conferences Interoperability DST K60 endpoint receives tiled video from HDX9004 endpoint during H 323 conference VNGR Interoperability Tandberg MXP endpoint receives 12266 ghosted video from HDX9004 endpoint during H 323 conference VNGR RMX Web Client When upgrading the RMX Web Client 12257 with software changes Internet Explorer needs to be closed and opened be
25. Createin ilsnd vsg local Users Password eeceseeee Confirm password eoceseees I User must change password at next logon IV User cannot change password I Password never expires IT Account is disabled lt Back Cancel 6 Select the options User cannot change password and Password never expires Clear the other options 132 ay POLYCOM Version 7 0 Detailed Description SIP 7 Click Next The system displays summary information New Object User Eg e Create in ilsnd vsg local Users When you click Finish the following object will be created Full name rmx1234 User logon name rmx1234 ilsnd vsg local The user cannot change the password The password never expires 8 Click Finish The new User is added to the Active Directory Users list Enabling the RMX User Account for Office Communication Server The new RMX user must be enabled for registration with the Office Communications Server To enable the RMX User Account for Office Communication Server 1 Inthe Active Directory Users and Computers window right click the RMX user and then click Properties Eie Action View Window Help ziei amp Active Directory Users and Computers vsgausocs SSeS 5 Saved Queries SLEP iend vsg oca Name _ E S E Bultin IWAM_VSGAUSOCSSNDO2 User Built in account for Internet Information 1 Computers JoshHox User 2 Domain Controllers kobi ginon User 4 ForeignS
26. Empty Empty m2 Empty Empty at 2 NTL Diagnostics Normal Normal m4 Empty Empty ars RTMIP Diagnostics Normal Normal B 20 Backplan Normal GB 21 FANS Normal Normal Normal 22 PWR Normal Normal Q23 Lans Normal Slot 1 Tests Monitoring MCU Montor Card Monitoring Eror Buffer z UnitID _ Test Name Duration s Status Loop Passed Failed A 5 DSPMem 0 Ready o o o Diagnostics Test Monitoring aoa 2 gt DSPCore 0 Ready o o o u BusLoad 23 festin progress 0 o o s Connection Status Figure 1 3 RMX 2000 4000 Diagnostics Tests amp Monitoring Tests Run all Test Selection Administration L gOShs 1 Tests Selection ses ms Status Temperature otare Loop Test os Dera lar Pes a oan eae 7 Active Test Te Test Name Estimated Time Quick i jagnos Normal arma ka RTM ISDN 1500 Normal Normal Normal s CNTL500 Diagnos Normal Normal a Pwr Normal Normal ae FANS Normal Normal Normal at RTM IP1500 Diagnos Normal Normal eo as 3 Ruin Selected Tests 8 os hotmelt z Slot 1 Tests Monitoring MCU Monitor Card Monitoring Error Buffer bd cara Pass Failed Status Diagnostics Test Monitoring z EEE D EES T 99591 o No test running Figure 1 4 RMX 1500 Diagnostics Tests amp Monitoring Tests 5 When the RMX enters Diagnostics Mode the status MPM MPMx CNTL CNTL 150
27. GK gt lt Gateway Profile_ID on GW A gt lt Destination ISDN Dial in number assigned to the Gateway Session Profile GW B gt lt Destination Number participant gt For example GW A prefix in Gatekeeper not used with SIP 22 Gateway Profile ID in GW A 9999 wy POLYCOM Version 7 1 Detailed Description ISDN Dial in Number assigned to the Gateway Session Profile GW B 4444103 IP Participant Alias 3456 H 323 participant dials 229999 4444103 and when prompted for the Destination number enters 3456 followed by the pound key using DTMF codes SIP Participants connecting to another IP participant via a Gateway to Gateway call over an ISDN link enter a dial string using the format lt Gateway Profile_ID on GW A gt lt Central Signaling IP GW A gt lt Destination ISDN Dial in number assigned to the Gateway Session Profile GW B gt lt Destination Number participant gt For example If Central Signaling IP address of Gateway A is 172 22 177 89 SIP participant dials 9999 172 22 177 89 4444103 and when prompted for the Destination number enters 3456 followed by the pound key using DTMF codes Gateway to MCU Calls via ISDN Cascading Link When H 323 participants connects to a conference Meeting Room via a Gateway to MCU call over an ISDN link the dialing string includes the following components The dialing string includes the following components GW A prefix in GK the prefix with which Gateway A is registered t
28. Links 48 To enable Gateway to Gateway Gateway to MCU and MCU to MCU calls over ISDN Cascading links the following configurations are required e Modifying the IP Network Service to include the MCU Prefix in the Gatekeeper in the Gatekeepers dialog box For more details see Modifying the Default IP Network Service on page 14 13 e Configuring a Gateway Profile and assigning dial in ISDN PSTN numbers For details see Defining the Gateway Profile on page 17 18 e Defining the dial in ISDN participant in MCU B and Dial out ISDN participant in MCU A for MCU to MCU cascading conferences For details see Basic Cascading using ISDN Cascaded Link on page 3 6 Conference Profile Definition The following table lists the recommended Meeting Room Conference Profile parameters setting when routing ISDN cascaded calls Table 1 1 Recommended Conference Profile Options Setting er sn Somer Brain n a re T S ae N S E a el Ce rn E ee ar E ay POLYCOM Version 7 1 Detailed Description Table 1 1 Recommended Conference Profile Options Setting Continued gateway or endpoint be configured to support a higher line rate for example Since the remote participant settings are unknown it is recommended that the 768 kbps to allow flexibility during endpoint capability negotiations MCU Interoperability Table The following table lists the different MCU and Gateway configurations that are supported or
29. MPMx using 16960 Version HDX endpoint connects at 128kbps with resolution HD720p even if RMX call rate is set for 8Mb 148 wy POLYCOM Corrections and Known Limitations Table 3 Corrections Between Version 7 0 2 and Version 7 1 Detected fe een oon VNGR Video During a 1472kbps conference with 16952 LPR AES Gathering Send Content to Legacy Endpoint Auto Layout enabled VSX7000 and HDX8006 endpoints Video does not appear in the conference layout VNGR Interoperability When RMX dials out from an encrypted 16950 conference running at 768kbps video quality set to Sharpness and with LPR enabled to H 323 HDX A the call connects OK Then H 323 HDX B dials into HDX A and the call connects OK When HDX B disconnects from HDX A the video freezes on HDX A and RMX shows HDX A as connected with problem VNGR Recording In a conference running at 384kbps and 16947 Gathering is enabled recording is set to Upon request the recording is started once the gathering phase ends resulting in the display of the Gathering slide and layout without text details and after 15 seconds the Gathering slide and layout remain and appear in the recording VNGR Hardware On the RMX2000 and RMX4000 when 16945 performing diagnostics using the Power on Self Tests POST you cannot access the Shelf Manager 81 VNGR Interoperability The Gathering slide turns green after 16943 changing layout on ViewStations when ViewStat
30. NET Framework error message appears 197 VNGR IVR In a mixed H 323 amp SIP 128kbps V7 0 16556 conference with Gathering Sharpness and the Welcome Slide defined as High Profile optimized when connecting HDX8000 endpoints the H 323 HDX video has artifacts on the Gathering slide VNGR IVR In a mixed H 323 amp SIP 128kbps V7 0 16539 conference with Video Clarity Sharpness IVR Service and Welcome Slide settings set to High profile optimized when connecting HDX 8000 endpoints the H 323 HDX endpoint does not view the IVR slide but a black screen for 15 seconds VNGR Hardware On the RMX 1500 when the RMX is ina V7 0 16537 Diagnostic Mode the listed slot numbers of the modules are incorrect 200 VNGR SIP SIP HDX sites Version 2 6 1 and 2 6 0 V7 0 16535 receive video in resolution of 432x240 instead of 720p when connecting to a CP conference running on RMX 4000 at a line rate of 1920kbps with 10 layout selected and LPR is enabled 201 VNGR General After Restoring Factory Defaults on the V7 0 16529 RMX and defining the IP Network Service after RMX restart the MCU Host Name parameter appears empty in the Management Network DNS tab 202 VNGR FECC On the RMX 1500 running a mixed H 323 V7 0 16523 amp SIP 384kbps conference when connecting an Tandberg SIP endpoint FECC does not work VNGR Software Extraneous MCMS version number is 16471 Version displayed in the detailed faults l
31. Normal Norma amp 23 LANS Norr Hardware Monitor to RMX 2000 4000 amp Temperature Voltage RMX 1500 Hardware Tse z z Monitor panes MPMx S Norma Normal Normal RTM ISDN 1 Norma Normal Normal CNTL1500 Norma Normal Normal PWR1 Norma Normal FANS Norma Normal Normal BackplaneY Norma LANS Norma 2 2 RMX cannot be operated during the Diagnostics mode and all active conferences will be terminated Are you sure you want to continue 3 The RMX resets Re enter the Shelf Manager IP address in the browser and Login using an Administrator Login The MPM MPM lt x cards indicate Resetting and later switch to Diagnostics The status of RTM IP RTM IP 1500 RTM IP 4000 and CNTL CNTL 1500 CNTL 4000 components change to Diagnostics 122 ay POLYCOM Version 7 1 Detailed Description Feature Changes s3nsoubeig Temperature RMX 2000 MPMx S Norma Normal Empty Empty lt Empty Empty CNTL Diagnostics Norma Normal Empty Empty RTM IP Diagnostics Norma Normal Backplane Normal FANS Normal Norma Normal PWR Normal Normal LANS rmal Hardware Monitor oy RMX 2000 4000 amp RMX 1500 Hardware Temperature Monitor panes a RMX 1500 ka MPMx S Normal Normal ka RTMISDN 1 Empt Diagnostics A PWR1 Normal Ea FANS Normal Normal Normal igg RTM IP1500 Diagnostics Normal Normal a BackplaneY Normal Q LANS Normal
32. Number input Shortcut key to a numbered menu option when conference video or the PCM menu is displayed Return to the conference when in FECC mode Number input Shortcut key to a numbered menu option when the conference video or the PCM menu is displayed Initiate PCM session on ISDN PSTN endpoint 1 is the default for the Start PCM DTMF Code Initiate DTMF mode with Polycom endpoints during a conference or when the PCM menu is displayed Enter a period while entering an IP address Confirm selection and send information to the RMX 109 RMX 1500 2000 4000 Release Notes Version 7 1 wy POLYCOM PCM Main Menu Level 1 110 Click amp View With the Click amp View application participants can change their Personal Layouts using the Arrow Keys or DTMF codes entered using the Numeric Keys of their endpoints Invite Participant This function is not available to chairpersons using PCM with ISDN endpoints To invite a participant to connect to the conference 1 Use the Up Down arrow keys to select Invite Participant in the Main Menu and then press the Right arrow or key to confirm your selection or Press the 2 key on the Remote Device The Invite Participant sub menu is displayed Invite Participant py ro Use the Numeric Keys to enter the number of the participant s endpoint Press the key to initiate the call Optional a Use the Down arrow to select the Auto but
33. POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 13 Inthe Export File Format wizard window make sure that the Personal Information Exchange option default is selected and click Next Certificate Export Wizard 14 Inthe Password wizard window enter a password confirm it and click Next For example enter Polycom Certificate Export Wizard 15 Inthe File To Export wizard window click the Browse button Certificate Export Wizard 90 ay POLYCOM 16 17 18 Version 7 1 Detailed Description Enter the certificate file name and select the export destination and click OK The selected file name and destination are listed in the File to Export window Click Next Click Finish Retrieving the CA Account Information One of the parameters that are required for the Request CsCertificate is the CA Account The CA account can be retrieved by performing the following procedure 1 On the computer with the installed Certificate Authority click Start gt Run In the Run window enter MMC and click OK The Console window opens E consoler e im Fle Acton View Favorites Window Help esme lHa E Consoie Root Name I There are no items to show in this view Console Root More Actions gt On the File menu click Add Remove Snap in lolx fal Fie Action View Favorites Window Help Le x New Ctri N Open Ctrl 0
34. Report Version 7 1 Detailed Description The Resource Report displays the resource usage in total and per Network Service ina table format The Resources per Service table provides the actual information on resource usage and availability per network Service and provides an accurate snapshot of resources usage in the system You can select the graph to display select either Totals default or the Network Service Dionne Dre Rsasngyus z Video Gecupied 30 Port Gauge Indications The port Gauges displays the total resource usage for the RMX and not per Network Service Therefore it may not be an accurate representation of the availability of resources for conferencing as one Network Service may run out of available resources while another Network Service may have all of it resources available In such a case the port gauges may show that half of the system resources are available for conferencing while calls via the Network Service with no available resources will fail to connect 73 RMX 1500 2000 4000 Release Notes Version 7 1 Sy POLYCOM SIP People Content Guidelines 74 SIP endpoints can send and receive Content in conferences using Peoplet Content Polycom s proprietary content sharing protocol e SIP People Content is supported with MPM MPM and MPMx cards e SIP People Content is supported in CP VSW and Event Mode e A mix of H 323 and SIP endpoints can shar
35. Swe sap 134 VNGR Interoperability RMX4000 using 4Mb Same Layout 15789 Sharpness Video Clarity in profile and Entry Queue becomes inaccessible when called via an Entry Queue from H 323 LifeSize endpoint 135 VNGR Video Aconference started from a Profile set to 15763 Motion and Video Resolution HD 1080 after connecting HDX endpoints resources used are incorrect 154 wy POLYCOM Corrections and Known Limitations Table 3 Corrections Between Version 7 0 2 and Version 7 1 Detected ee oen wen OOOO 136 VNGR General In a conference set to 512kbps with Auto 15750 Layout enabled when starting PCM from several endpoints you will receive an Message Overlay no available PCM resources The message overlay cannot be closed VNGR Video On an RMX 4000 with MPM cards 15722 when trying to view the Video Preview window video is occasionally absent 138 VNGR Video In a 2MB CP conference with LPR 15709 Gathering Sharpness Video Clarity and Auto Brightness enabled when connecting SIP amp H 323 PVX HDX endpoints when starting PCM and selecting 1 1 Layout the conference video has video artifacts 139 VNGR General Numerous missing Japanese V7 0 15554 translations in the RMX Web Client 140 VNGR Video Connect to a conference with HDX 8000 15495 amp 9000 endpoints FECC on some of the endpoints starts only after 10 seconds 141 VNGR Interoperability In a conference set to a line rate of 151
36. a conference running on RMX 2000 with MPMx at a line rate of 192kbps or 128kbps and LPR Video Clarity and Send Content to Legacy Endpoints options enabled VNGR Video Periodic video freezes on H 323 17484 endpoints when connected to a CP conference running on RMX 1500 at a line rate of 4096kbps and AES and LPR options enabled VNGR Upgrade On an RMX 2000 with two MPM cards 17409 Process when upgrading from version 6 0 2 to 7 0 2 the Software Loading process remains stuck at 22 VNGR Interoperability During a video conference between 3 ST 17395 client s and a video Desktop endpoint zebra video artifacts appear on the conference layout of all endpoints VNGR Interoperability When a CMAD MAC endpoint enters a 17362 conference and then PVX and HDX endpoints subsequently connect endpoint names display and then disappear leaving cut off fonts and background shading VNGR Audio Loss of audio for 2 3 seconds or bursts of 17471 static noise on HDX6000 endpoint in calls dialed via DMA to RMX4000 running V7 0 1 16 with 4 MPM 80 cards VNGR Black screen with normal audio occurs 17302 on HDX8002 endpoint that dialed via DMA to RMX2000 running V7 0 1 16 with 2 MPMxX cards 185 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 7 Version 7 1 System Limitations Detected VNGR Video In a Dial in Meeting Room endpoints 17291 viewed impaired video and occasionally received bad audio 114 VNGR
37. a different card assembly First Time Installation and Configuration 54 First Time Installation and Configuration of the RMX 1500 2000 4000 consists of the following procedures 1 Preparations Gather Network Equipment and Address Information get the information needed for integrating the RMX into the local network for each of the networks that will be connected to the RMX unit For a list of required address see the RMX 1500 2000 4000 Getting Started Guide Gather Network Equipment and Address Information on page 2 2 Unpack the RMX For more details see the RMX 1500 2000 4000 Getting Started Guide Chapter 2 Modify the Management Network parameters on the USB Key For more details see the RMX 1500 2000 4000 Getting Started Guide Modifying the Factory Default Management Network Settings on the USB Key on page 2 9 2 Hardware Installation and Setup Mount the RMX in a rack For more details see the RMX 1500 2000 4000 Getting Started Guide Hardware Installation and Setup on page 2 12 Connect the necessary cables For details see RMX Hardware Configuration on page 56 3 First Entry Power up and Configuration Power up the RMX For more details see the RMX 1500 2000 4000 Getting Started Guide Procedure 1 First time Power up on page 2 21 Register the RMX For more details see the RMX 1500 2000 4000 Getting Started Guide Procedure 2 Product Registration on page 2 22 Conn
38. activation key 349 VNGR Interoperability Radvision ECS Gatekeeper set to V3 0 0 9015 Routed Mode is not forwarding the LPR parameters as required causing HDX calls with LPR enabled to connect with no video 350 VNGR Interoperability The video of Sony G70 endpoint that is V3 0 0 8605 connected to a conference over ISDN at line rate of 128kbps freezes when receiving Content from an HDX endpoint 209 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 7 Version 7 1 System Limitations ee Detected 351 VNGR Software If an RMX operating in Secure Cancel the Secure 8259 Version Communication Mode is downgraded to Mode before a version that does not support Secure downgrading Communication Mode V2 0 V1 1 all connectivity to the RMX is lost 352 VNGR IP Static Routes table in IP Network Service V3 0 0 7734 does not function 353 VNGR Interoperability H 323 link is connected as secondary V3 0 0 7598 when cascading with Tandberg MPS at 768kbps in both Video Switching and CP conferences 354 VNGR Interoperability H 323 link is connected as secondary V3 0 0 7597 when cascading with Tandberg MPS at 768kbps in both Video Switching and CP conferences 355 VNGR RMX Web Client When connecting directly to the Shelf Reset the MCU 7557 Manager and selecting Diagnostic Mode and then switch to the CNTL module does not enter the Diagnostic Mode diagnostic mode and stays Normal 356 VNGR Interope
39. all V7 0 1 other participants occurs on HDX8000 endpoint after dialing via DMA to RMX4000 running V7 0 1 16 with 4 MPM 80 cards 2 VNGR General An MCU internal problem V7 0 1 17454 occurred ConfPartyMculnternalPro blem Party 2467 Conf 744 receives Failure Status for opcode CONFPARTY_CM_OPEN _UDP_PORT_REQ Req 799954 Interoperability Loss of lip sync occurs on HDX8000 endpoint that dialed via DMA with higher line rate than the conference 512 to RMX2000 running V7 0 1 16 with 2 MPM 80 cards Periodic momentary V7 0 1 freezing of video sent from ISDN endpoint is observed on H 323 endpoint when connected to a CP conference running on RMX 2000 with MPMx at a line rate of 1920kbps and AES and LPR options enabled Colored stripes and video V7 0 freeze occurs in 512 kbps calls dialed via DMA to RMX4000 running V7 0 0 162 with MPM cards Video is frozen after 2 3 V7 0 seconds when using CMA D with VBP 4350 on RMX 2000 running V7 0 0 162 with MPMx 157 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 4 Corrections Between Version 7 0 1 and Version 7 0 2 ee Detected ee eee 7 7 0 VNGR Interoperability RMX with MPMx V 16902 connected via H 320 to Tandberg 6000 B endpoint is listed with Connected With Problem status RMX 1500 On RMX 1500 Message General Overlay is blurred on SIP and H 323 endpoints RMX 1500 On RMX 1500 Media port General is listed
40. appears in all three panes of the Participant Properties SDP tab AmitProperties In the Channel Status Advanced tab three channels can be selected for viewing additional information e Content In e Content Out e BFCP TCP Link Torms Properties Link ToFimx Endpoint Website RMX IP Address hz22185874072 Participant IP Address 7222185871720 ICE RMX IP Address ICE Participant IP Address ICE Connection Type None 76 3 POLYCOM Version 7 1 Detailed Description RMX Integration into Microsoft Lync Server 2010 Environment Version 7 1 enables the integration of RMX systems into the Microsoft Lync Server 2010 Wave 14 environment In the Lync Server 2010 environment only the Matched URI dialing using the SIP URI address is available as the call routing method This section describes how to configure the RMX system and the Microsoft Lync server 2010 to enable routing of video calls to conferences running on the RMX system This section does not describe or provide full administration or maintenance 4 processes or procedures for Lync Server 2010 For any questions or assistance on Lync Server 2010 see the Microsoft documentation and or Microsoft Support Services To enable the integration the following tasks have to be performed Configure the Polycom RMX FQDN Name in the DNS e Set the Routing for the Polycom RMX System in the Lync Server In addition a certificate has to be created pu
41. be modified if required via the DTMF Codes tab of the New Conference IVR Service or Conference IVR Se vice Properties dialog box changed ce TVR Service Properties gt Global gt Welcome Conference IVR Service Name gt Conference Chairperson gt Conference Password gt General DTMF Codes gt Rall all Name ED gt Video Services Terminate Conf 87 Chairperson gt DTMF Codes gt Operator Assistance Start Click amp Vie Everyone Change To Chai 78 Everyone Increase Listeni 76 Everyone Decrease Listen 76 Everyone Override Mute Everyone Start Resume R 2 Chairperson Stop Recording 3 Chairperson Pause Recordin 1 Chairperson Show numbero 88 Everyone Request to spea Everyone i Touch Control Pr Everyone Everyone Default DTMF Code The following tables list the available Regular and Immersive Telepresence Specific ITP layouts by DTMF code Table 2 Regular Layout by DTMF Code DTMF Return to Conference Layout Sent ae m ee Ce ue ewan B ewa a B een e e e p oron eg oona o a oona A SCO EA SC 37 Sy POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 2 Regular Layout by DTMF Code Continued DTMF CP_LAYOUT_1P3HOR C CP_LAYOUT_1P3HOR_UP m CP_LAYOUT_1P5 CP_LAYOUT_1P4VER CP_LAYOUT_1P4HOR E EA ce meer Eg Ea EA cal leur cal a NC Table 3 ITP Specific Layout by DTMF Code
42. command see http technet microsoft com en us libra 425811 aspx Optional To check that the commands were entered correctly in the Powershell enter Get CsStaticRoutingConfiguration If the command were entered correctly the Lync server returns the RMX FQDN For a detailed description of the Get CsStaticRoutingConfiguration command see http technet microsoft com en us library g398754 aspx Optional To remove a static route use the following command Remove CsStaticRoutingConfiguration Make sure that you enter the appropriate parameters of the static route to be removed otherwise all the defined static routes will be removed For a detailed description of the Remove CsStaticRoutingConfiguration command see http technet microsoft com en us library 398668 aspx ay POLYCOM Version 7 1 Detailed Description Creating a Trusted Application Pool and Setting the RMX as Trusted Application To set the Polycom RMX system as a trusted host with a static route 2 In the used to create a new trusted application pool the Registrar FQDN must be entered If you do not know the Registrar FQDN it can be retrieved by entering the command Get CsSite EB Administrator Lync Server Managemen loj xj Federat ionRoute Description rael site DisplayName srael SiteT ype CentralSite ParentSite z PS _C Users bis gt PS C Users bis gt get cssite al MatchOn1lyPhoneUr Enabled True ReplaceHostI
43. conference is disconnected from the conference The disconnection cause is displayed in the Participant Properties Connection Status tab Security Failure indication and the Cause box identifies the encryption related situation For more information about monitoring see the RMX 1500 2000 4000 Administrator s Guide Conference and Participant Monitoring on page 11 1 SY POLYCOM Version 7 0 Detailed Description SIP ICE Environment Integration Interactive Connectivity Establishment ICE provides a structure protocol to unify the various NAT Traversal techniques that are used to cross firewalls It enables SIP based endpoints to connect while traversing a variety of firewalls that may exist between the calling endpoint local and the MCU or called endpoint remote It is the only way for remote Microsoft Office Communicator Lync users to call into the enterprise without a VPN ICE Guidelines e ICE is available in MPM Card Configuration Mode Version 7 0 and later and MPMx Card Configuration Mode Version 7 1 and later e RMX ICE implementation complies with Microsoft ICE implementation e ICE is available only in IPv4 environment e ICE can be implemented in an environment that includes a STUN server and a Relay server for example Microsoft AV Edge server e The firewall must be UDP enabled e The RMX must have a unique account in the Active Directory and must be registered with the Office Communications Lync
44. content in a conference running on RMX 2000 with MPM x at a line rate of 512kbps and the Send Content to Legacy Endpoint option enabled 101 VNGR Content Legacy endpoint that connect to a V7 0 2 17558 conference in which Content is already sent and the conference layout is set to Auto Layout the does not see the Legacy Layout and does not receive content 102 VNGR Video A black vertical line is displayed between V7 0 2 17525 cells where usually there is a border when OTX and RPX 400 endpoints are connected to a conference running on RMX system with MPMx at a line rate of 4MB and video Quality set to Sharpness 184 wy POLYCOM Corrections and Known Limitations Table 7 Version 7 1 System Limitations er Detected 103 VNGR An empty cell is displayed in the video 17514 layout when muting and then unmuting individual endpoints that are connected to the conference as follows 10 ISDN at a line rate of 128kbps 7 HDX 8006 at a line rate of 4096kbps 15 HDX 9004at a line rate of 1024kbps and 15 VSX 384kbps 104 VNGR Hardware During a Real Life 512 kbps conference 17509 an error message appears no LAN connection although the MPM card with endpoints remains connected VNGR Software DSP recoveries and asserts occur 17496 Version endpoints are disconnected or lose both audio and video on RMX4000 running V7 0 1 16 with 4 MPM 80 cards VNGR Interoperability QDX6000 connects with a problem over 17495 H323 to
45. exe processes are running on the workstation If any processes are found use the End Task button to end them Open Internet Explorer but do not connect to the RMX In the Internet Explorer menu bar select Tools gt gt Internet Options The Internet Options dialog box is displayed with General tab open Home page oe To create home page tabs type each address on its own line Inttp www polycom com Use current Use default Use blank F 4u Delete temporary files history cookies saved passwords and web form information E Delete browsing history on exit p Change search defaults Tabs Search Change how webpages are displayed in tabs Appearance Colors Languages 5 Inthe Browsing history section click the Delete button The Delete Browsing History dialog box is displayed Delete _ Preserve Favorites website data Keep cookies and temporary Internet files that enable your favorite websites to retain preferences and display faster emporary Internet files opies of webpages images and media that are saved for faster fiewing stored on your computer by websites to save preferences such as login information History List of websites you have visited Form data Saved information that you have typed into forms Passwords Saved passwords that are automatically filled in when you sign in
46. in the Ethernet Settings dialog box but not in the LAN List pane of the Hardware Monitor 10 Partners When using RMX with Microsoft MPM with ICE enabled in a Federation dialing configuration the Microsoft Office Communicator Client is disconnected Call Disconnection Cause is listed as sip hw internal MCU problem 0 13 Interoperability Blurred and highly color saturated video followed by a black screen is displayed on HDX ISDN endpoint connected to RMX 2000 with MPMx at 1152kbps VNGR Video Connecting three 16789 HDX8006 six HDX9004 and nine V500 endpoints to a 1024 kbps HD 1080p conference running on an RMX1500 with Video Clarity Echo Suppression and Auto Layout enabled poor video motion was observed VNGR RMX 1500 On RMX 1500 with MPMx 16766 Video strobe effect appears in video during H 323 call to HDX endpoints at 1080p at 4Mbps 158 wy POLYCOM Table 4 Corrections and Known Limitations Corrections Between Version 7 0 1 and Version 7 0 2 vee Detected 14 VNGR Video 16760 15 VNGR nteroperability 16723 VNGR Video 16684 17 VNGR Content 16661 Interoperability VNGR 16647 On an RMX1500 when connecting seven HDX8006 endpoints to a 4096 kbps amp HD 1080p conference with Video Clarity Sharpness Echo Suppression and Auto Layout enabled stripes appeared in the endpoints video i i E i P 159 On an RMX 1500 running an mixed H 323
47. is similar to is support with Microsoft Office Communications Server Microsoft Wave 13 release Deployment Considerations e TLS is required for both federated environments and for remote users e Polycom devices use the Access Edge Server IP address to register to a Lync Server edge server e Numeric dialing is not supported between federated environments Deployment Process for the RMX Systems To enable the remote and Federation connections the following operations must be performed Task 1 Ensuring SIP Signaling Domains are Allowed e Task 2 Creating an Active Directory account for the RMX that will be used for registering and operating in the MS ICE environment e Task 3 Enabling the RMX User Account for Lync Server 2010 Task 4 Enabling the RMX Account for Remote Access and Federation e Task 5 Configuring the RMX for ICE dialing To place federated calls between Domain A and Domain B in ICE environment sub domains must be federated to the main domain or the RMX system must be installed on a main domain Task 1 Ensuring SIP Signaling Domains are Allowed When federating with another Lync Server environment that includes a Polycom RMX system you need to ensure that both the Lync Server edge server domain and the SIP signaling domain are allowed on the federated Lync Server edge server For example if companyB wants to connect to calls managed by an RMX system on companyA companyB must add the companyA domains to
48. participants are disconnecting A conference running at a line rate of 1920kbpsand IVR Service that includes a Welcome Slide both the Welcome Slide and Video are partially blacked out Occasionally an ISDN participant fails to connect to the conference due to the following error MCU internal problem 50020 Occasionally when ISDN participants connect to a conference with line rate 384kbs multiple asserts appear in the log file With SIP defined and undefined dial in participants you cannot change the layout type from conference layout to personal layout General When upgrading from V4 0 3 to V5 0 after inserting the activation key an invalid key message appears i E V5 0 0 First try to reset from the SHM if possible Otherwise hard reset the system V5 0 0 V5 0 0 V5 0 0 V5 0 0 V5 0 0 V5 0 0 Logout and login to the web browser or reopen the Internet Explorer 205 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 7 Version 7 1 System Limitations ee Detected 308 VNGR Video In a conference running at a line rate of V5 0 0 11965 384 kbps with AES and LPR enabled calls connect using the H 263 instead of the H 264 video protocol 309 VNGR Interoperability In a conference running at a line rate of V5 0 0 11963 384 kbps with AES LPR and Video Clarity enabled HDX ISDN participants connect with SIF resolution while HDX IP endpoints connect using a 4S
49. participants when content was sent from a PC to 160 CIF participants connected to a conference running on RMX 2000 with MPM 80 at a line rate of 384kbps and LPR and Encryption options enabled VNGR General After Comprehensive Restore to Factory 17724 Defaults an active alarm displayed indicating voltage problem on MPM f card VNGR ISDN Blurred Predator video is displayed on 17689 the HDX endpoint that is in self view when a movement occurs while the endpoint is connected via ISDN to a conference running at a line rate of 1472kbps with encryption enabled 91 VNGR Interoperability Sony PCS XG80 receives video at a 17668 resolution of 432x240 instead of 720p when connected to a CP conference running on RMX 2000 with MPM at a line rate of 1920kbps with LPR Video Clarity and Send Content to Legacy Endpoint options enabled 92 VNGR Video freeze occur when connecting the 17640 74th HD 720p participants out of 80 toa conference running on RMX 4000 with 4 MPM 80 cards at a line rate of 1MB Video Quality set to Sharpness and Video Clarity encryption and LPR options enabled 93 VNGR HDX H 323 endpoint receives G 722 17616 audio instead of Siren22 as the SIP endpoints when connected to a conference running at a line rate of 384kbps on RMX4000 with MPM and the CS_ENABLE_EPC flag is set to YES 183 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 7 Version 7 1 System Limitations ee Det
50. server Connecting to the RMX in ICE Environment The dialing methods that can be used by an endpoint to connect to another endpoint depends on the ICE environment Local Remote or Federation ws AV Edge Serv server yor OCS Local connection a connection between the RMX and endpoints that reside within the same organization For example an endpoint in Zone A calls the RMX in Zone A Figure 2 ICE Environment Branch Office a connection between an endpoint that is behind a firewall and the RMX that reside in the same zone The user in the Branch Office can also place and receive calls from other enterprises and remote users For example Enterprise A also contains a branch office which in this example is a Polycom HDX user who is behind more than one firewall Remote a connection between RMX that resides within the organization and an endpoint that resides outside of the organization on a WAN For example an endpoint on the internet that calls the RMX in Zone A In such a case the call has to traverse at least one firewall Federation a connection between RMX that resides within one organization and an endpoint that resides within another organization For example an endpoint in Zone A calls the RMX in Zone B The call has to traverse two or more firewalls 129 RMX 1500 2000 4000 Release Notes Version 7 1 130 Sy POLYCOM Dialing Methods The ICE protocol enables remote and federation connections
51. start pause resume and stop recording If no Recording Link exists this function appears grayed out and cannot be selected To use the recording functions 1 Use the Up Down arrow keys to select Recording in the Main Menu and then press the Right arrow or key to confirm your selection or Press the 6 key on the Remote Device The Recording sub menu is displayed Recording POLYCOM 2 Pause 3 Stop Recording ay POLYCOM Version 7 1 Detailed Description Feature Changes To start recording gt gt Use the Up Down arrow keys to select Start Recording and then press the Right arrow or key to confirm your selection or Press the 1 key on the Remote Device To pause recording gt gt While recording is in progress use the Up Down arrow keys to select Pause and then press the Right arrow or key to confirm your selection or Press the 2 key on the Remote Device To resume recording gt gt While recording is paused use the Up Down arrow keys to select Resume and then press the Right arrow or key to confirm your selection or Press the 2 key on the Remote Device To stop recording gt gt While recording is in progress use the Up Down arrow keys to select Stop Recording and then press the Right arrow or key to confirm your selection or Press the 3 key on the Remote Device PCM Main Menu Level 2 Drop Participant To disconnect a participant from the conference 1 Use the Up Down a
52. status changes to MAJOR until a new Administrator user is created and the default user is deleted e lf the upgrade process fails please contact Polycom support 4 e ifthe default POLYCOM user is defined in the RMX Web Client an Active Alarm is created Upgrade from Version 7 0 2 to Version 7 1 gt gt Continue with the upgrade from Version 7 0 7 0 1 7 0 2 to Version 7 1 as described starting on page 14 To use the new features such as Operator Assistance and Gateway Sessions the IVR Services must be updated For more details see Additional Optional System Updates After Upgrading on page 30 Upgrading from Versions 6 0 6 0 1 to Version 7 1 This upgrade requires the following intermediate upgrade procedures 1 Upgrade from Version 6 0 6 0 1 to Version 6 0 2 2 Upgrade from Version 6 0 2 to Version 7 0 2 Intermediate Upgrade from Version 6 0 6 0 1 to Version 6 0 2 1 Download the Version 6 0 2 software from the Polycom Resource Center web site downloading the Version 6 0 2 software to the workstation If Windows7 is installed on the workstation Protected Mode must be disabled before For more information see Windows 7 Security Settings on page 7 2 Backup the configuration file For more information see the RMX 1500 2000 4000 Administrator s Guide Software Management on page 19 99 3 Install MCU Software Version 6 0 2 On the RMX menu click Administration gt Software Management gt Softwar
53. termination of the conference or Press the Left arrow key to cancel termination of the conference Sy POLYCOM Version 7 1 Detailed Description Feature Changes Diagnostics Mode Changes oS Two types of Diagnostic Modes are available e Basic Mode e Advanced Mode A user using an Administrator Login will be able to view and access the Basic Mode However a Administrator user with Administrator permissions must be defined on the RMX system For more information see Adding a New User on page 13 3 A SUPPORT user can access both the Basic Mode and Advanced Mode Diagnostics When Diagnostic Mode is initialized the MCU is reset and upon restarting the MCU will enter Diagnostic Mode Entering this mode causes the MCU to terminate all active conferences and prohibits conferences from being established Diagnostic Mode is only enabled when connecting directly to the Shelf Management server Connecting to the Shelf Management Server When accessing the Shelf Management server the content displayed will be available in English only To run Diagnostics you are required to Login with Administrator permissions A user with Administrator permissions must be defined on the RMX Access the RMX browser and click Hardware Monitor The Hardware Monitor pane opens On the Hardware Monitor toolbar click the Shelf Manager icon Type in the URL address of the Shelf Management IP address For example 172 22 189 51 You must al
54. the RMX Web 3824 64 kbps calls Client 363 VNGR SIP SIP participants cannot connect to a V1 1 0 3276 conference when the conference name contains blank spaces 364 VNGR HD In HD Video Switching conferences Create a CP 3089 Tandberg endpoints may connect as conference Secondary when HD frame rate capabilities are less than 7 5 frames per second 365 VNGR CDR The Encryption field is missing from the V1 1 0 3011 CDR file VNGR RMX Web Client Sometimes when installing the RMX Web 2473 Client Windows Explorer gt Internet Options gt Security Settings must be set to Medium or less 211 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 212
55. to a website you ve previously visited InPrivate Filtering data Saved data used by InPrivate Filtering to detect where websites may be automatically sharing details about your visit so tek 6 Select the Temporary Internet files and Cookies check boxes 7 Click the Delete button RMX 1500 2000 4000 Release Notes Version 7 1 10 wy POLYCOM The Delete Browsing History dialog box closes and the files are deleted In the Internet Options dialog box click the Settings button The Temporary Internet Files and History Settings dialog box is displayed General Security Privacy Content Connections Programs Advanced Home page AJ To create home page tabs type each address on its own line a http www polycom com _Usecurrent Usedefaut Use blank Browsing history GB Delete temporary fies history cookies saved passwords and web form information E Delete browsing history on exit search P Change search defaults Tabs Change how webpages are displayed in tabs Appearance Colors _tanguages Fonts _Accessbiity_ 10 Click the View objects button Current location C Users brians AppData Local Microsoft Windows Temporary Internet Files rove fader reran vens History Specify how many days Internet Explorer should save the list of websites you have visite
56. using the registered user name for dialing The endpoint connects to the RMX by entering the RMX registered user name in the following format RMX registered user name OCS Lync server domain name For example rmx111 ilsnd vsg local The call reaches the Transit Entry Queue of the RMX and via IVR is routed to the destination conference This method is added to the local connections and Matched URI and Numerical Dialing methods available in Microsoft Office Communication environment and the Numerical Dialing method available in the Lync server environment The following table summarizes the dialing methods and its availability in the various configurations Table 1 1 Available dialing methods per Connection Type Matched URI Numerical Registered Routing Dialing User Name To enable the Matched URI dialing in the federated environment to be able to connect to the RMX SIP signaling domain you must also configure the Office Communications Server Lync Server When federating an Office Communications Server Lync Edge server with another Office Communications Server Lync server environment you need to include the FQDN of the Office Communications Server Lync Edge server as well as the SIP signaling domain for federated environment The SIP signaling domain is the FQDN of the Polycom DMA system or a Polycom RMX system when your deployment does not include a DMA system For example if company B wants to set up federation with compan
57. when connecting to a Video Switching conference running at 4MB with Video Quality set to Motion and video resolution set to 720p 60 fps 34 VNGR Content VSX cannot send Content when V7 0 2 17671 connected over H 323 to a conference with 9 H323 VSX endpoints running on RMX4000 with the MPM at a line rate of 768kbpskbps and LPR Video Clarity and Send Content To Legacy Endpoint options enabled 35 VNGR Video The VVX takes over a minute to resume V7 0 2 17657 live video on other endpoints in conference after releasing the hold when connected over H 323 to a conference running on RMX 1500 at a line rate of 128kbps 36 VNGR Interoperability After resuming the call that was placed V7 0 2 17652 on hold VVX 1500 display does not return to Auto Layout and remains small in the top right corner of the display The VVX is connected via H 323 to a conference running at 128kbps 37 VNGR H 261 participant video is not seen by V7 0 2 17646 other conference participants and the Gathering text did not appear on the H 261 participant s screen when connected to a conference running at 512kbps The H 261 participants sees the conference video correctly 144 wy POLYCOM Corrections and Known Limitations Table 3 Corrections Between Version 7 0 2 and Version 7 1 Detected for to oe omen OOOO VNGR Video artifacts video stream is 17645 superimposed on the IVR Welcome slide when an ISDN participant connects to a conference running
58. when selecting the Hardware Monitor menu the message No connection with Switch appears 341 VNGR General When using the restore to factory 9803 defaults after inserting the Activation key the system requires a reset when the reset is not required 342 VNGR Upgrade When upgrading from version 2 0 2 to Turn the MCU off 9740 Process version 4 1 and then Restoring the and then turn it on Factory Defaults during system restart hardware sometimes MPL failure is encountered reset 343 VNGR General When moving from MPM to MPM mode Logout and then 9729 with only MPM cards installed in the login to the RMX MCU the Card Configuration Mode Web Client indicated in the System Information dialog box remains in MPM Mode 344 VNGR Interoperability When switching Content sending from an V4 0 0 9677 HDX9004 to Aethra X7 and back Content is not received by Aethra X7 345 VNGR Hardware In D type chassis when hot swapping an Reset the V4 0 0 9571 MPM card unit failure may occur MCU 346 VNGR Upgrade When downgrading from version 4 0 to V4 0 0 9565 Process version 3 0 the MPM card does revert to normal 347 VNGR CDR When a conference was terminated by V4 0 0 9340 an MCU reset an incorrect status Ongoing Conference will be displayed in the CDR List pane 348 VNGR Software When trying to restore last version after V4 0 0 9228 Version upgrading from version 3 to version 4 the RMX prompts for an
59. 0 4000 RMX Third Party Licenses e External DB Tools RMX 1500 2000 4000 External Database API Programmer s Guide Sample Scripts e RMX XML API Kit Version 7 0 RMX 1500 2000 4000 XML API Version 7 0 2 Release Notes RMX 1500 2000 4000 XML API Overview RMX 1500 2000 4000 XML API Schema Reference Guide version 3 0 MGC to RMX XML API Conferencing Comparison Polycom XML Tracer User s Guide XML Schemas Polycom XML Tracer application e Translations of RMX 1500 2000 4000 Version 7 0 Documentation Getting Started Guide French German Japanese Russian Simplified Chinese Hebrew and Portuguese Hardware Guide French German Japanese Korean Russian Simplified Chinese Spanish Where to Get the Latest Product Information To view the latest Polycom product documentation visit the Support section of the Polycom website at http support polycom com ay POLYCOM Version 7 1 Upgrade Procedure Version 7 1 Upgrade Procedure e Version 7 1 does not support MPM cards DO NOT upgrade to version 7 1 if MPM cards are installed in the RMX and contact Polycom Support e Make sure that media cards are installed in the RMX before upgrading to version 7 1 If your upgrade process includes upgrading the Media cards please refer to the RMX 2000 4000 MPMx Migration Procedure documentation e f upgrading from version 5 x or earlier you must first make sure that the Control Unit memo
60. 0 CNTL 4000 and RTM IP RTM IP 1500 RTM IP 4000 changes to Diagnostics You can run Diagnostics test on a card by double clicking any one of the hardware components indicating Diagnostics in the status column 6 Select the Run all Tests box and then click Run Selected Tests Table 1 3 Tests Selection Additional Test Parameters Loop Test Enter the amount of times the test is to repeat itself in succession Stop On Failure Stops tests upon a failure Run All Test Runs all tests listed in the TestActive column for the hardware component 7 The selected tests are initialized In the Tests Monitoring pane there is an indication of the Connection Status of the Tests 124 ay POLYCOM Version 7 1 Detailed Description Feature Changes tS emie Diagnostes Normal Normal B 20 Backplan Normal Baz FANS Normal Normal Normal 22 pwr Normal Normal Q23 ans Normal Slot 1 Tests Monitoring MCU Monitor Car i UnitID Test Name 5 DSPMem 0 Ready o o o 5 DSP Mem 0 Ready o o o kd DSPCore 0 Ready o o o ub a 423 Testin progress 0 o o m Done Internet E AMU aai Z EMA Shelf Managem ZJ EMA Shelf Managem w Connection Status This process may take some time Click Stop Running Test to end all the diagnostic tests The MCU completes the current test running and then stops all remaining tests The Diagnostics Mode can be exited by pressing the yellow System Reset
61. 1500 2000 4000 Release Notes Version 7 1 Table 7 Version 7 1 System Limitations VNGR ISDN On an RMX 2000 with MPMx cards the V7 1 Set the 19262 maximum capacity of 40 ISDN Conference Profile participants could not be attained when line rate to participants connected at 256Kpbs to a 256kbps conference running at a line rate of 512kbps as downspeeding of the conference line rate is not supported VNGR RMX 1500Q When resetting the RMX 1500 MPMx Q 19240 from the Hardware Monitor soft Reset the IE7 Web Browser window remains open and an error message is displayed after a while instead of disconnecting from the RMX 18 VNGR RMX 1500Q When installing the Activation Key with a 19237 license of 10 CIF resources on RMX 1500 with MPMx Q card only 5 CIF resources are listed in the System Information and 6 resources are displayed in the Port Usage 19 VNGR Interoperability VVX does not resume video after being 19128 placed on hold when connected to a conference managed by the DMA VNGR ISDN In an 1472 kbps CP ISDN conference 19114 with Encryption Gathering LPR Sharpness and Video Clarity enabled when sending content from an VSX7000A endpoint VSX8000 endpoints cannot view content VNGR SIP In an 768 kbps CP conference with Auto 19109 Layout Gathering LPR Sharpness Graphics and Video Clarity enabled the SIP call negotiates H 263 instead of H 264 VNGR Video gt gt Inan dial out 384kbps 19108 conference using the F
62. 200 wy POLYCOM Corrections and Known Limitations Table 7 Version 7 1 System Limitations er Detected V7 0 256 VNGR General Sometimes when Restore Factory 15366 Defaults is performed the active alarm CPU slot ID not identified McuMngrCPU board id was not received from Shelf Manager is displayed 258 VNGR Software o When monitoring a CP conference with V7 0 15324 Version 5 or more endpoints from 5 Web Client sessions on separate workstations Video Previews can be opened from 4 workstations Attempting to open a fifth Video Preview causes an error Failed to Preview Video Failure Status instead of The Preview cannot be displayed The maximum number of previews per MCU has been reached V7 0 VNGR General Saving to a Conference Template a 15320 conference in which the Message Overlay is enabled automatically enables the message overlay option in the conference that is started from this template Interoperability Aethra VegaStar Gold endpoint when connecting via ISDN to 384kbps conference creates CDR Event Participant status Connected with problem Encryption In a conference with an IVR Service with endpoints when using DTMF 71 71 88 codes to secure unsecure the conference there is no text icon indication Video In a conference with a line rate of 4096kbps set to Sharpness 1 5 layout after connecting a few endpoints when an endpoint dials out video In amp Out freeze
63. 29 4096kbps with Sharpness 1 5 layout with a number of endpoints present when a H 323 HD720p30 Tandberg 1700MXP endpoint dial outs Video In amp Out freeze Tandberg endpoints receive a lot of intra it is like breathing video 142 VNGR IVR In a 384kbps conference with no LPR 15096 when connecting HDX 8000 PVX endpoints the lower segment of the welcome s slide is missing smudged 143 VNGR Multilingual The translation of the Create Certificate 14800 button in the IP Network Service SIP Server tab is missing 144 VNGR Gateway When a Gateway call is placed through 14672 the RMX 4000 to various HDX8006 endpoints SIP endpoints connected using G 722 1C while the H 323 endpoints connected using Siren22 145 VNGR Multilingual Translation of some of the fields in the 14567 Upgrade windows and dialog box are missing VNGR Multilingual Translation of the entries Copy 14338 Conference and past Conference in the Conference right click menu is missing 155 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 3 Corrections Between Version 7 0 2 and Version 7 1 Pare Detected 147 VNGR Multilingual Translations of some of the fields in the V6 0 14336 New Conference dialog box are missing 148 VNGR Multilingual Several fields in the Conference Profile V6 0 14335 dialog box have not been translated 149 VNGR Multilingual Translation of the Exchange Integration V6 0 14333 Configuration dialog box is mis
64. 4000 Administrator s Guide Modifying System Flags on page 19 5 PCM Interface Initiating PCM For IP endpoints PCM is activated by pressing the Far key A followed by any of the Arrow Keys on the Remote Control Device For ISDN PSTN endpoints PCM is activated by pressing on the Remote Control Device When PCM becomes active the top level of the PCM Main Menu is displayed on the conference chairperson s endpoint Main Menu Level 1 Arrow Indicator Mare Mena POLYCOM There are more menu options on the next page 2 Invite Participant 3 Participants Mute Status 4 Camera Control Arrow Indicator 5 Video Force There are menu options on the 6 Recording previous bade Main Menu Level 2 i Main M POLYCOM Right Arrow ain Menu Corresponds to the 7 Drop Participant Remote Device s Right Arrow Key Action Go to Sub Menu of Selected Option Click amp View 107 RMX 1500 2000 4000 Release Notes Version 7 1 wy POLYCOM PCM Main Menu Level 2 can only viewed and accessed by ISDN endpoints by using DTMF Codes 7 and 8 Remote Control Device Keys 108 PCM facilitates user interaction with the RMX using DTMF Codes and the Arrow FECC keys of the endpoint s remote control device Menu Navigation Arrow and Zoom Keys The PCM Menu is navigated using the Remote Device s Arrow Zoom Keys which are defined as follows Remote Device Arrow Keys Zoom In Out Key 4 N
65. 5 RMX Manager occasionally the monitoring pane displays the wrong conference Documentation Incorrect flag values are listed in Release Notes and Administrator Guide 7200 seconds is not 60 minutes 3600 seconds is not 30 minutes On an RMX 2000 during an ISDN call frequently audio clicks can be heard during the conference Software Log Analyzer output from RMX 1500 Version 2000 with MPMx contains numerous CRT ART errors Interoperability In an MS Lync RTM environment the ICE functionality is deficient as the RMX sends an incorrect service request to the Lync registrar Upgrade No access to RMX 2000 after software Process upgrade from version 7 0 2 61 to version 7 0 2 64 Upgrade When downgrading an RMX 4000 with 4 Process MPMx cards from version 7 0 2 64 to version 7 0 1 16 the IMPC is burnt on only three out of four cards and the fourth card appears with voltage problem Diagnostics Software verification failure is indicated when running diagnostics on RMX 1500 MPMx card Dia Ba o dul 141 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 3 Corrections Between Version 7 0 2 and Version 7 1 ar Detected 11 VNGR Upgrade When upgrading RMX4000 with 4 V7 0 2 18242 Process MPM cards from Version 7 0 0 162 to Version 7 0 2 61 two of the MPM cards remain in startup mode and do not complete the upgrade 12 VNGR General When using a conference Profile set to V7 0 2 18167 VSW 1080p a
66. 7 0 16968 Version 131 VNGR IVR In a 384 kbps conference with IVR LPR V7 1 16963 and Sharpness enabled when dialing out to a VSX3000 endpoint the default Welcome Slide does not appear 132 VNGR Video During a 128kbps conference with AES V7 0 16958 Gathering Motion Send Content to Legacy Endpoints and Auto Layout enabled empty layout cells poor video and video stills occur in HDX VSX Lifesize endpoints 133 VNGR Interoperability iPower 9000 endpoint in H 323 call with V7 0 16955 RMX with MPM or MPMx does not transmit audio in encrypted calls 134 VNGR Upgrade On an RMX4000 after upgrading to V7 0 16954 Process version 7 0 build 148 the RMX Could not complete MPM Card startup procedure 135 VNGR Software Conferences at 768 and 1024 kbps with V7 0 16944 Version Gathering enabled may display distorted font and discolored background at 432x240 512x288 848x480 and 720x400 resolutions 187 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 7 Version 7 1 System Limitations ee Detected 7 0 Interoperability Using Tandberg MXP endpoints artifacts V7 and choppy occur in video for 10 seconds after 1mbps H 323 or SIP connection to RMX 1500 On RMX 1500 running 384kbps V7 0 conference an endpoint connected with FORCE_MEDIA_ASIREN14 24K or FORCE_MEDIA_ASIREN14 32K connects with ASIREN14_48K audio algorithm An endpoint connected without force connects using G 711 audio algorithm O
67. 7 0 2 18349 Factory Defaults of RMX 2000 the CDR file containing 1000 CDR logs cannot be restored from the Backup Configuration VNGR Video The video display is jumpy when 18279 endpoints connect to a conference running on RMX with MPMx at a line rate of 512kbps and SD resolution VNGR Upgrade When upgrading an RMX 2000 with one 18276 Process MPM card from version 7 0 1 16 to version 7 0 2 64 the MPM card appears to be in normal state in the Hardware Monitor but with no available units The status LED on the card is green as in normal status The upgrade procedure takes longer to complete and until it does the audio controller units cannot be used 65 VNGR RMX Manager On RMX2000 with MPMx S when two V7 18211 ViewStation endpoints connect to the conference using H 263 the Video Port Usage display on the RMX Manager displays 3 ports used The Administrator guide states 4 ports VNGR Cascading During an ISDN Cascaded conference V7 18186 when connecting an IP HDX endpoints with 16 9 screen formats the video changes to 4 3 format instead of 16 9 o w ios A 180 wy POLYCOM Corrections and Known Limitations Table 7 Version 7 1 System Limitations Seow Detected 67 VNGR RMX Manager Video Preview cannot be activated in V7 0 2 18170 RMX Manager application VNGR Interoperability In a 384 kbps CP conference with LPR V7 1 18116 and AES enabled when Touch Control changes the layouts HDX endpoints hear a strin
68. 7 POLYCOM gt Polycom RMX 1500 2000 4000 Release Notes Version 7 1 January 2011 DOC2590A Trademark Information Polycom the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc 2011 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for pr
69. C related ser BercuniversalserverAdmins ers can manage all aspects of RT BetcuniversalserverReadOnlyGroup a bers have read access to RTC relat ie aire Help ers can manage RTC users in this RTCUniversallserReadOnlyGroup Security Group Members have read access to RTC relat 4 Ei Semple user User z Opens the properties dialog box for the current selection 2 Inthe Properties dialog box click the Communications tab 133 wy POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 3 Inthe Sign in name field enter the RMX user name in the format SIP rmx user name for example sip rmx1234 and select the domain name for example ilsnd vsg local as entered in the New User dialog box rmx1234 Properties MES Member Of Dialin Environment General Address Account Profile Telephones Remote control Terminal Services Profile COM Sessions Iv Enable user for Office Communications Server Sign in name sip rmx1234 ilsnd vsg local had Server or pool vsqausocssnd02 lsnd vsg local Meeting settings Configure Telephony settings Configure Other settings Configure Cancel Apply Help 4 Select the Server or Pool from the list 5 Click Apply and then OK Configuring the RMX for ICE Dialing To enable ICE dialing the Default IP Network Service must be configured to work with the Office Communication Serve
70. Connection to the STUN and Relay Servers in the ICE EMVILOMIMOME riirn EAT E PEE 136 Monitoring the Participant Connection in ICE Environment 0 c 137 TCE ACH Ve Al arin oeri EE E E E 139 Corrections and Known Limitations scssssessesesseesseessenseessenseeeees 141 Corrections Between Version 7 0 2 and Version 7 1 ceceeesesseseeeeeesesesseeeeenenens 141 Corrections Between Version 7 0 1 and Version 7 0 2 oo setesseeeeeeeenees 157 Corrections Between Version 7 0 and Version 7 0 1 wees seseseeeeeesenesseeeeeeenens 161 Corrections Between Version 6 0 and Version 7 0 o cceesesessssssseeeeeesesseeeeseenesees 165 Version 71 Systemi Limitations siiicar EAN 174 ay POLYCOM Version 7 1 New Features List Version 7 1 New Features List Version 7 1 does not support MPM cards Do not upgrade to version 7 1 if MPM cards are installed in the RMX and contact Support The following table lists the new features in Version 7 1 Table 1 Version 7 1 New Features List Category Feature Name Card Configuration Description Mode Hardware RMX 1500 new card MPMx A new card assembly MPMx Q was assembly added to the RMX 1500 2 Video Layout control via MPM MPMx Participants connected via HDX Polycom Touch Control endpoints can control their Personal Layouts via the Polycom Touch Control device 3 Gateway Automatically MPM MPMx Gateway Profiles can be configured to generated dial string in automatically generate
71. Content content cannot be viewed by the new participant Restart the Content e Cascaded MCUs Gateways must be registered with the same Gatekeeper or neighboring Gatekeepers MCUs and endpoints must also be registered with Gatekeepers e Gateway MCU calls require definition of IVR Services For more information see the RMX 1500 2000 4000 Administrator s Guide Defining the IVR Service for Gateway Calls on page 17 13 In version 7 1 H 239 content protocol is H 263 when sent over ISDN or H 323 Cascading link Gateway to Gateway Calls via ISDN Cascading Link When H 323 participants connects to another IP participants via a Gateway to Gateway call over an ISDN link the dialing string includes the following components GW A prefix in GK the prefix with which the RMX gateway is registered to the gatekeeper GW Profile ID The ID of the Gateway Profile defined on Gateway A to be used for routing the call to the Gateway B GW Profile ISDN PSTN number the dial in number assigned to the Gateway Profile defined on Gateway B including the required country and area codes Information required that is not part of the dialing string Destination number the destination number as alias IPv4 address or ISDN PSTN number of participant B The dialing string format H 323 Participants connecting to another IP participant via a Gateway to Gateway call over an ISDN link enter a dial string using the format lt GW A Prefix in
72. Features View under IIS double click Server Certificates Connections WAVE4LYNCO1 Home Hille d amp Start P 5g WAVEANT Fiter SAA show all Group by Area E gt 2 Application Pools 6 Sites v NET NET NET Error NET NET Trust Application Connection Machine Key Authorizati Compilation Pages Globalization Levels Settings Strings TELT Pages and Providers Session State SMTP E mail Controls IIs fa al s amp gd oH amp amp ASP Authentication Compression Default Directory Error Pages Failed Request Handler Document Browsing Tracing Rules Mappings 7a g 5 oie p P ds hE x JE e ji HTTP Redirect HTTP ISAPIandCGI ISAPI Filters Logging MIME Types Modules Output Respo Restrictions Caching eS Request Filtering pe d ety URL Rewrite Worker Processes Features View Content View 83 RMX 1500 2000 4000 Release Notes Version 7 1 84 4 wy POLYCOM In the Actions pane far right select the Create Domain Certificate action Import Create Certificate Request Complete Certificate Request Create Domain Certificate Create Self Signed Certificate Help Online Help The Create Certificate wizard opens In the Distinguished Name Properties window complete all fields Do not leave any fields blank Create Certificate Ix i Distinguished Name Properties a Spe
73. GR Software On RMX 1500 metallic audio is heard 16857 Version periodically on PVX endpoint VNGR Interoperability Artifacts displayed on ISDN endpoints 16856 connected to RMX 1500 when content is started or stopped VNGR PCM When H 263 participant uses PCM on 16849 RMX 2000 with MPM additional Video Windows appear in the Video Layout and the PCM menu appears with large letters on a blurred colored display VNGR Content In a mixed H 323 amp SIP 1152kbps 16830 conference with Video Clarity Auto Terminate Sharpness Echo Suppression Auto Layout Gathering and Send content to Legacy endpoints enabled HDX endpoint s content is fragmented VNGR Interoperability VSX8000 endpoint connected to RMX 16820 1500 with MPMx in 1920kbps conference transmits green video to all endpoints but correctly displays all connected participants video VNGR Video On an RMX 1500 with a 2Mb HD720p 16812 conference and IVR Gathering High Profiles and Audio Clarity enabled when connecting 15 PVX HDX VSX 300 7000 CMAD endpoints and changing the conference layout from 1x1 to 4x4 10 small video stills occur 101 VNGR Interoperability In H 323 and SIP calls to RMX with 16797 MPMx Aethra X7 endpoint displays blurred tiled video 102 VNGR Software On RMX with MPMx Intra request from 16796 Version endpoint connected via H 264 CIF stream can sometimes take almost 1 second to be answered 103 VNGR Interoperability
74. IF resolution 310 VNGR Cascading When connecting to a cascaded CP V5 0 0 11953 conference with a 768Kpbs line rate and the video quality set to Sharpness HDX endpoints experience bad video quality 311 VNGR SIP The maximum number of Meeting V5 0 0 11949 Rooms Entry Queues SIP Factories and ongoing conferences that can be registered to the Proxy is limited to 100 312 VNGR Interoperability In a 4 Mb RPX conference with LPR V5 0 0 11920 enabled video out bit rate decreases to 128 kbps due to packet loss and does not increase VNGR General After software upgrade itis necessary to V5 0 0 11883 close and reopen Internet explorer 314 VNGR Video In a 2 Mb Video Switched conference 11843 with 10 or more H 323 endpoints connected random video refreshes may occur VNGR Interoperability re ae XG80 endpoint cannot send 11830 Content in H 323 384 re ae call 316 VNGR H 323 The following assert may appear when 11810 H 323 participant connects to a 2 Mb Continuous Presence conference File AuditorApi cpp Line 112 Code 1 ASSERT Audit_free_Data_is_too long 2 0882 max_is_20480data_size_is_ 208 82 317 VNGR Interoperability When Tandberg C20 endpoint sends 11798 Content the far end indicates that Content is being received but received Content is black 318 VNGR Interoperability In a6 Mb Video Switched conference 11767 HDX endpoints that declare 2 Mb capability may only connect at a line rate of 896 k
75. IP address In such a case first uninstall the RMX Manager application using Control Panel gt Add or Remove Programs If the following error message is displayed you are upgrading from an MCU that He merrazzs8s u5 POLYCOM RMX 2000 RD Lite The Install dialog box is displayed 3 Click the Install button The installation proceeds 32 ay POLYCOM Version 7 1 Upgrade Procedure The installation completes the application loads and the RMX Manager MCUs screen is displayed MCUs Toolbar MCUs Pane POLYCOM RMX Manager iNT Q Display Name IP Address Product Type i 172 22 185 85 172 22 1B5 85 RMX The list includes the previously defined MCUs Configuration option For more details see RMX 1500 2000 4000 Administrator s Guide If the MCUs list is empty import the backed up list using the Import RMX Manager Import Export RMX Manager Configuration on page 18 29 33 wy POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Version 7 1 Detailed Description New RMX 1500 MPMx Q Card Assembly The new RMX 1500 MPMx Q card assembly is the entry level conferencing system that provides the full conferencing functionality with lower capacities additional license In the Resource Report and Resolution Configuration HD settings are On the RMX1500 MPMx Q assembly the use of HD with Continuous Presence requires an displayed but are not enable
76. LYCOM Reserving Video Resources for a Conference When defining a new ongoing conference or a conference reservation you can select the Network Service that will be used to reserve the required resources If no Network Service is selected the default Network Service is used Therefore make sure that not all conferences are reserving resources from the same Network Service otherwise you may run out of resources for that Network Service The IP Network Service is selected in the New Conference New Meeting Room New Reservation General dialog box New Meeting Room s gt General gt Participants Display Name SUPPORT_552848286 gt Information rey Duration 14 o0 I Permanent Conference Routing Name Profile Factory Video_Profile X ID Conference Password Chairperson Password Reserve Resources for Video Participants o a Reserve Resources for Voice Participants o J IP Network Service ISDN PSTN Network Service Dial in Number 1 Dial in Number 2 a ee Monitoring Conferences The Conference Properties Network Services dialog box shows for each Network Service with which Network Service s SIP proxy the conference should be registered and if the dial in call will be connected to the conference In the Participant pane a new column Service Name was added indicating the name of Network Service used for the participant s connection ay POLYCOM Resource
77. LifeSize endpoints transmits CIF instead 16735 of HD 720p resolution in a SIP1920kbps conference call located on an MPMx card 151 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 3 Corrections Between Version 7 0 2 and Version 7 1 Detected 104 VNGR ISDN On an RMX2000 with MPMx cards 16726 running an 383 kbps ISDN conference when connecting 10 endpoints by blast dial out the endpoints video showed black screens VNGR Software Blinking video occurs during ISDN blast 16725 Version dial out at 384kbps on RMX 2000 with MPMx 106 VNGR Video Using MPMx frame rate in motion 16695 conference is less than 60fps on HDX endpoints that connect at HD resolution at 1920kbps and are not allocated on the Turbo DSP VNGR RMX Manager Progress bar missing in RMX manager 16677 during upgrade 108 VNGR General Run two conferences that support 16621 Content for Legacy Endpoints connect all types of endpoints to each conference and then send content from a non Legacy endpoint to each conference The conference layout on the Legacy endpoint is changed to the flag s CP_LAYOUT_1P4VER configuration the default layout Move one legacy EP to the second conference the layout of it changes to conference layout VNGR Video On an RMX with MPM cards when 16618 configuring the resolution of Configuration Slider to HD 1080p60 HD 720p60 in the participant properties you should not be able to select HD1080 HD
78. Notes Version 7 1 wy POLYCOM Upgrading the RMX Manager Application The RMX Manager application can be downloaded from one of the RMX systems installed in your site or from Polycom web site at _http www polycom com support To install RMX Manager downloading the application from the RMX e When upgrading the RMX Manager application it is recommended to backup the MCU list using the Export RMX Manager Configuration option For more details see RMX 1500 2000 4000 Administrator s Guide Software Management on page 19 99 e When upgrading the RMX Manager from a major version for example version 7 0 to a maintenance version of that version for example 7 x the installation must be performed from the same MCU IP address from which the major version for example version 7 0 was installed If you are upgrading from another MCU different IP address you must first uninstall the RMX Manager application using Control Panel gt Add or Remove Programs 1 Start Internet Explorer and connect to the RMX unit from which the current version was installed The Login screen is displayed 2 Click the Install RMX Manager link on the upper right corner of the Login screen The installer verifies the application s requirements on the workstation l n Launching Application 3 Verifying application requirements This may take a few moments other than the one used for the installed version different
79. RMX with MPMx MplApiSocket disconnects for 10 seconds resulting in disconnection of all participants P ef a P V7 0 165 RMX 1500 2000 4000 Release Notes Version 7 1 166 Sy POLYCOM Table 6 Corrections Between Version 6 0 and Version 7 0 ae Detected Workaroun oy ees postpone tara VNGR Upgrade When upgrading RMX4000 V7 0 16828 Process 7 0 0 136 with MPM to Version 7 0 0 142 or 7 0 0 145 MPL Failure was indicated and the RTM IP still shows in upgrade while the RMX exits the startup indication 7 VNGR Software On RMX 2000 with MPM V7 0 16818 Version after upgrading the RMX restarted with no utilizable unit for audio controller requiring hard reset switch off and then on VNGR Partners On RMX with MPMx V7 0 16804 Microsoft Microsoft Office Communicator Client connected at 384kbps doesn t recover and disconnects after Packet Loss after dial in MOC Client changes LAN configuration to 100 Half Duplex during ongoing conference VNGR Software On RMX 1500 with MPMx V7 0 16803 Version High System CPU Usage fault occurs 10 VNGR On an RMX 1500 running V7 0 16743 a 2048kbps conference with LPR Gathering Sharpness Send Content to Legacy Endpoints Auto Layout Echo Suppression and Audio Clarity enabled when connecting all the endpoints together after the gathering slide closes all HDX endpoints display low quality video wy POLYCOM Correcti
80. ROOM 0 ccc ee cesseseseeeeseeseeeeseensseeees 40 Calling an IP Endpoint via Gateway 0 cece ceseeeseeeeceeeeseeseeseseseseseneseeees 41 Configuring the Gateway Profile 0 cece eeeeee eens ee teeeneee ne teseneeeeenenenaee 41 Changes to the Gateway Profile dialog DOX oo e cette eeeeesteneteeees 41 Recording Status Indication Display 0 0 0 ccccesesesescceeseececeeseseseecscenseaeecececstananecees 44 Guidelines ssesisresriisrieri iosi nia aE i E ese ie ai ii 44 Content over ISDN Cascading Link ssssssessseesssressesresresrisnesrenresrrsnrsntrinrrsnesneereerens 45 Network Toplogies Enabling H 239 Content Over ISDN Cascaded Links 45 Guidelines ssiisrpesis irsini eissir iiare RE ER EE EA ERA sE EE E E 46 Gateway to Gateway Calls via ISDN Cascading Link 0 eee 46 Gateway to MCU Calls via ISDN Cascading Link ue eee eens 47 MCU to MCU Calls via ISDN Cascading Link 0 0 0 0 cece ee eseeeeeeeees 48 RMX Configuration Enabling ISDN Cascading Links 0 0 0 0 cesses 48 Conference Profile Definition eceeescnseeeeseeneeeeeeeesesesseaeecseseeeseeaeeened 48 MCU Interoperability Table oo cece eeeeseescseseseseecscseneseseecseseaeaeess 49 Multiple Network Services sieci iEn E E Er EEES 52 G ideliheS oscan i r KEANE E TE TEREE ETAR 53 Resource Allocation and Capacity sssessessesessesssssieressessresierierrsnresrenreneesress 53 First Time Installation and Configuration sessssssssssesiesissesresresrisresresresresresses 54 Up
81. Release Notes Version 7 1 Monitoring the Encryption Status 128 The conference encryption status is indicated in the Conference Properties General dialog box The participant encryption status is indicated by a check mark in the Encryption column in the Participants list pane Ge e wm 172 22 188 62 POLYCOM RMX 2000 View Administration Hel Gx ce Ti Ge oR GF Sm vo oF he Name Status _ Role IP Addres Alias Na Network Dialing Dij Audio Video _ Encryptio FECC Tok Display N Status 10 Start Tim End Time 2222 1 participant Content T 1D 2222 Singl 2222 18 37 19 37 The participant encryption status is also indicated in the Participant Properties SDP tab where SRTP indication is listed for each encrypted channel for example audio and video Moc Boris Properties a General Advanced Name Information Media Sources SDP Connection Status Channel Status Channel Status Adva Remote Capabilities 1G7221_24k 1 frame per packet RTP payload type 103 A eek SMe OID REL ie Oe load pe 101 AES_CM_128_ HMAC_SHA1_80 bs 3 20000 bps CIF at 30 fps ReFa U tps RTP AES_CM_128_HMAC_SHA1_80 Ji QEF ar so tps SRTP AES_CM_128_HMAC_SHA1_80 z id Add to Address Book es es An encrypted participant who is unable to join a
82. Remove Snap in dialog box open In the Available snap ins list select Certificate and then click the Add button Add or Remove Snap ins xi You can select snap ins for this console from those available on your computer and configure the selected set of snap ins For extensible snap ins you can configure which extensions are enabled Available snap ins el snap ins Snap in Vendor E Console Root Edit Extensions a Active Directory Do Microsoft Cor Bif Active Directory Site Microsoft Cor Remove B Active Directory Use Microsoft Cor Acti Microsoft Cor Move Up Move Down s Microsoft Cor Device Manager Microsoft Cor Sy Disk Management Microsoft and Event Viewer Microsoft Cor E Folder Microsoft Cor ET Groun Policy Obiect Microsoft Cor amed Description cece noni on Cea eee 87 RMX 1500 2000 4000 Release Notes Version 7 1 5 SY POLYCOM The Certificate Snap in dialog box opens Select Computer Account Certificates snap in x This snapin will always manage certificates for C Myuser The Select Computer dialog box open Select Local Computer and click the Finish button The Certificate is added to the Console window Expand the Certificates gt Personal tree and then click the Certificates entry to list the certificate files created FE Console1 Console Root Certificates Local Computer Personal Certif
83. Same Layout and Video Clarity enabled after connecting HDX amp VSX and muting and unmuting them HDX endpoints encounter flickering video Interoperability Avaya 1XC Softphone endpoints V7 0 connected to conference on RMX do not receive content while HDX endpoints do Software In 384kbps conference on RMX with V7 0 Version MPMx HDX endpoint s Used Call Rate is approximately 100kbps lower than expected Software On RMX 1500 with MPMx when the V7 0 Version endpoint displayed in the large video window in 2 8 layout disconnects the large video window is not re allocated to another endpoint General On an RMX 2000 with 2 MPM 80 and 2 V7 0 RTM ISDN Cards 5 T1 PRI connecting to each RTM ISDN card only 70 CIF dial out endpoints can connect to the 128 kbps conference Software On RMX 1500 some endpoints display V7 0 Version green flickering screen on layout change from 4x4 to 1x1 Interoperability Connect to the network using VPN and V7 0 then start a conference with LPR enabled connect endpoints using CMAD the video of the endpoints was very fragmented On RMX with MPMx in High Profile V7 0 Motion conference at 512kbps HDX endpoints connected via SIP only transmit H 264 HP 4SIF at 15 frames per second Interoperability Using RMX 2000 with MPMx H 320 call V7 0 to VSX8000 endpoint fails with Call Disconnection Cause listed as No net connection 0 Upgrade After upgrading to version 7 0 0 135 the V7 0 Pro
84. X 1500 2000 and up to four in RMX 4000 Double clicking a Network Service displays it properties and status signaling Monitor 4 IP Address Router Subnet Mask 255 255 255 0 200 10 0 152 200 10 0 1 100 10 0 150 100 10 0 1 255 255 255 0 100 30 100 30 0 152 100 30 0 1 255 255 255 0 100 20 100 20 0 152 100 20 0 1 255 255 255 0 Conferencing Each conference on the RMX can host participants from the different IP Network networks simultaneously Defining Dial Out Participants When defining dial out participants you can select the Network Service to place the call according to the network to which the endpoint pertains If the endpoint is located on a network other than the selected network the participant will not be able to connect If no Network is selected the system uses the IP Network Service selected for reserving the conference resources and if none is set for the conference it uses the Network Service set as default The IP Network Service is selected in the New Participant Advanced dialog box gt General gt Advanced Name gt Information Endpoint Website Video Bit Rate Auto Automatic Kbits sec Resolution hd Video Protocol Auto cz Broadcasting Volume frees Listening Volume RITE aS Encryption jw o Cascade None x M acc IP Network Service Default Service ad 71 RMX 1500 2000 4000 Release Notes Version 7 1 72 Sy PO
85. X endpoints cannot view content VNGR General If setting the Gatekeeper prefix to the i Do not use the 19065 digits that are used for Conference ID for alias for dialing in 19156 example prefix is set to 10 and the conference ID is 1001 the system will not be able to dial to the destination conference as the prefix digits are truncated from the conference ID preventing the system from locating it When the gatekeeper configuration changes to off in the IP Network Service the RMX is still implementing the previous gatekeeper configuration and uses the Gatekeeper Prefix for routing 31 VNGR Video On the RMX1500Q in the IVR Services 19058 you cannot upload a new Video Welcome Slide 32 VNGR Video On the RMX1500Q in H 323 amp SIP dial 19057 in and dial out calls you do not view the Video Welcome Slide 177 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 7 Version 7 1 System Limitations re eesoy seston Ry Worcs 33 VNGR Recording In a RSS recorded conference with 2x2 V7 1 19050 layouts when starting and pausing the recorder from an HD endpoint the pause icon disappeared 34 VNGR Content In a mixed H 323 SIP ISDN PSTN V7 1 19045 conference with 20 HDX VSX Tandberg LifeSize and CMAD endpoints when an ISDN endpoint stops and re sends Content endpoints view a black screen 35 VNGR Video In a 512 kbps H 323 conference with 19033 AES LPR and single layout enabled when HD
86. X one endpoint uses PCM the other HDX endpoint s video becomes blurred VNGR Video On an RMX 2000 with MPM cards anda 18990 4Mb conference with Motion enabled 2 OTX 306 1 RPX 400 endpoints horizontal black lines appear VNGR Content When Serial endpoint sends content the 18985 H 323 endpoint views a black screen when serial endpoint stops content content remains frozen for 10 20 seconds and then endpoints view frozen video VNGR FECC In an dial in H 323 VSW conference 18975 HDX SIP endpoints cannot use FECC VNGR Interoperability In an encrypted conference LYNCH 18973 endpoints cannot use DTMF VNGR CMA In a 832 kbps H 323 conference 18947 registered with the CMA when connecting CUPC CMA D and HDX endpoints the video is bad Interoperability In a 4096 kbps CP conference with Auto Layout LPR and Graphics enabled when an Sony XG80 endpoint sends content HDX endpoints do not see video Interoperability In a 384 kbps H 323 conference with AES and LPR enabled when the RMX dials through a Gateway connection the HDX endpoint views garbled text with video Recording With an RMX in the MPM mode when starting an RSS recording there is no pause icon present on the Ul 178 wy POLYCOM Corrections and Known Limitations Table 7 Version 7 1 System Limitations re eosoy Desonplon Ry Wonton 44 VNGR Video In a 1920 kbps H 323 conference with V7 1 18917 AES and LPR enabled when an HDX endpoint views
87. X with V7 0 2 17547 MPMx cards will receive content using People Content An FX endpoint dialed out from an RMX with MPMx cards will only receive content via the video channel using People Content if Send Content to Legacy Endpoints is enabled in the Conference Profile 54 VNGR Video VSX8000 sees frozen video of the V7 0 2 17542 Gathering slide when connected over H 323 or ISDN to a conference running on RMX 1500 at a line rate of 1024kbps and LPR encryption and Send Content to Legacy Endpoint options enabled 55 VNGR Video Objects in video sent from VSXs are V7 0 2 17539 displayed stretched horizontally on HDXs screens when all are connected to a conference running on RMX 1500 over H323 and SIP 146 wy POLYCOM Corrections and Known Limitations Table 3 Corrections Between Version 7 0 2 and Version 7 1 Rue Detected 56 VNGR General In MPMx Card Configuration Mode the 17520 High Profile Sliders in the Resolution Configuration dialog box are set to the minimum and do not show the actual values for the predefined Resolution Configurations 57 VNGR General Unit recovery of unit 14 board 1 V7 0 1 17436 occurred VNGR HD In 2MB 4MB HD CP 720p conferences 17433 and a combination H 323 SIP dial out dial in endpoints an assert MCU internal problem appears VNGR Upgrade Sometimes the error message Socket 17411 Process reconnected is displayed after downgrading from V7 0 2 11 to V6 0 2 2 VNGR
88. Zoom Out arrow keys to control the remote camera Press the 0 key on the remote control to exit FECC Use the Zoom Out key on the remote control to return to the conference video Video Force This function is not available to chairpersons using PCM with ISDN endpoints Video Force enables the chairperson to force the video of a specific participant to a specific window of the video layout 113 RMX 1500 2000 4000 Release Notes Version 7 1 114 wy POLYCOM To Video Force a participant s video 1 Use the Up Down arrow keys to select Video Force in the Main Menu and then press the Right arrow or key to confirm your selection or Press the 5 key on the Remote Device The Video Force sub menu is displayed Video Force POLYCOM Using the arrow keys select the square you want to force the participant to Then press Zoom In to scan for the specific participant 2 Use the Up Down Left Right arrow keys to select the window of the video layout that you want the specific participant to be displayed in 3 Press the Zoom In key to cycle the display of all participants in the selected video window until the participant you want to be displayed appears 4 Press the Right arrow or key to confirm your selection Recording This function is not available to chairpersons using PCM with ISDN endpoints If a Recording Link has been set up in the Conference Profile the conference chairperson can use the PCM interface to
89. _start _during_Startup_ ASSERT Installer_FAILED_to_start_duri ng_Startup_ VNGR General When the workstation s screen resolution 19459 is set to 1280 x 720 the Accept Agreement button in RMX Documentation and Utilities screen provided on the Polycom USB key is cut and the screen becomes corrupted when enlarging the display using Ctrl 11 VNGR General Layout CPP assert is displayed when 19455 changing the conference layout via Conference Properties dialog box of a conference running on RMX 1500 at a line rate of 512Kbps with 20 ISDN H 323 and SIP endpoints connected to the conference Interoperability When RMX 4000 with MPM dials out to CX700 over SIP connection the call is disconnected after the CX700 accepted the call General Changing the font size display of the workstation monitor does not change the size of the fonts displayed in the RMX Documentation and Utilities screens provided on the Polycom USB key shipped with the RMX General When two dial out H 323 endpoints connect to a conference running on RMX 1500 at a line rate of 384kbps and Gathering enabled and press DTMF code 88 the transparent Gathering pane does not appear Content In VSW and CP conferences started from a template with two HDX8000 endpoints when sending content the content rate exceeds the conference line rate Corrections and Known Limitations Reset the RMX EE P Pf P P k a 175 S POLYCOM RMX
90. a 1024kbps conference with Auto V7 0 layout Sharpness AES H 239 Content to Legacy Endpoints and LPR enabled Lifesize endpoints encounter poor video Hardware Run 8 512kbps conferences and connect V7 0 to each conference 2 H 323 2 SIP 1 ISDN 1 PSTN amp 1 VOIP endpoints change the conference layout on each when terminating the conferences an MCU Internal Problem 50020 occurred on the MPMx cards 190 wy POLYCOM Table 7 Version 7 1 System Limitations Corrections and Known Limitations eer Detected 164 VNGR On an RMX 1500 with a 348 kbps CIF CP 16782 conference with Motion Echo Suppression and Auto Layout enabled when adding 45 VSX and V500 endpoints VSX8000 endpoints connected using incorrect resolutions and video stills were encountered 165 VNGR During VSW conference at 720p60p 16780 resolution using direct connections or via DMA endpoints display only their own video VNGR Interoperability Undefined HDX endpoint cannot be 16776 added to the Address Book on RMX with Avaya Call Manager Second attempt yields message that participant name already exists in Address Book RMX Manager When starting a new conference from a conference template the new conference is not selected or highlighted in the conferences pane Diagnostics On an RMX 4000 in the Diagnostic mode when pressing the menu reset button the following message appears connection with shelf management is lost please log in again
91. actory Video Default profile an DST H323 Broad 5 endpoint views corrupt video when another video participant joins the conference VNGR Video On an RMX 1500 in a Real Life 19087 conference all endpoints have their audio and video halted for 10 seconds 176 wy POLYCOM Corrections and Known Limitations Table 7 Version 7 1 System Limitations reer Detected 24 d VNGR Content In an conference with mixed H 323 and V7 19085 ISDN endpoints when content switches between participants the ISDN participant can receive the content token but cannot resend it As a result all participants view black screen for a few seconds and then the view returns to normal video VNGR General After creating a new conference and V7 1 19083 adding participants when attempting to save the conference to a template a failure status active alarm appears VNGR Content In a ISDN cascaded conference that 19077 places a call using the Codian Gateway after sending Content the call disconnects VNGR Gateway When an IP call is forwarded from the 19076 RadVision Gateway to RMX over ISDN bad video can be seen VNGR Gateway In an ISDN cascaded conference that 19075 places a call using the Codian Gateway after switching the Content sender a black screen can be seen VNGR H 323 In an 512 kbps SIP H 323 VSW 19068 conference with LPR Sharpness Graphic Auto Layout and Video Clarity enabled when sending content from an HDX endpoint VS
92. ad of the display of the Gathering Slide being terminated before the PCM menu is displayed In ICE environment a green overlay is displayed on top of one of the video layout in the Gathering slide when a dial out MOC or HDX endpoint connect to the conference Initiating PCM when there is only one endpoint connected to a conference that is receiving music results in the music being interrupted During an active Telepresence conference when clicking the Video Settings tab the Telepresence Mode enabled check box appears to indicate the status of the Telepresence Mode When downloading and installing version 7 0 the Download window lists version 6 0 When monitoring a conference and right clicking a participant the participant s video and audio freezes Corrections and Known Limitations Zz a oo a P oo oo a V7 0 199 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 7 Version 7 1 System Limitations ver Detected 244 VNGR General In the Resolution Configuration Slider V7 0 15737 the CIF30 slider is absent from the UI 245 VNGR Software On RMX with MPMx when a skin without V7 0 15724 Version background is selected the Polycom skin background is displayed When a skin with a background is selected the speaker notation color is incorrect 246 VNGR General Incorrect disconnection cause after V7 0 15718 pulling LAN cable from RMX The endpoints reports that the
93. al Conference Manager PCM The Personal Conference Manager PCM interface enables the conference chairperson to control various conference features using his her endpoint s remote control device The following conference operations can be performed Initiate Polycom s Click amp View application to change the local screen layout e Invite a participant to connect to the conference e View and control the audio and video of each connected endpoint e Camera Control control the camera of a remote endpoint using FECC e Control the camera of a connected endpoint e Video Force a specific participant to a specific window of the video layout e Initiate and control recording of the conference e Disconnect a participant e Terminate the conference Guidelines e PCMis supported with MPM and MPMx cards e PCM is supported in H 323 SIP and H 320 network environments e PCM is only available in CP conferences e Although the RMX can host up to a maximum of 800 conferences depending on the RMX model PCM can only be activated from 4 conferences per MPM or MPMx card An RMX 2000 with 2 MPM or 2 MPMx cards installed can host a total of 8 PCM sessions while an RMX 4000 with 4 MPM or 4 MPMx cards installed can host a total of 16 PCM sessions If4 PCM sessions are active on an MPM MPMx card and a chairperson of another conference hosted on the same MPM MPMx card attempts to start an additional PCM session a
94. ality set to Motion and Video Clarity Encryption LPR and Send Content to Legacy Endpoint options 45 VNGR 17615 enabled 46 VNGR General Several participants are deleted from a 17587 conference template when editing the conference template name 145 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 3 Corrections Between Version 7 0 2 and Version 7 1 none Detected 47 VNGR Audio During an audio only conference echo V5 0 0 17581 occurs randomly on PSTN endpoints 48 VNGR Video Site names are blinking when 17580 connecting H 261 263 participants to the conference 49 VNGR ISDN Internal ISDN PSTN Audio Only calls get V7 0 2 17574 a loud noise static pop prior to the start of the IVR message 50 VNGR Video Rainbow bar appears when changing V7 0 2 17571 the conference layout from CP_LAYOUT_1X2 or from CP_LAYOUT_1X2HOR to CP_LAYOUT_1X2VER or CP_LAYOUT_2X1 in a conference running on RMX 2000 with MPMx at a line rate of 4096kbps Video Quality set to SHARPNESS and Video Clarity Encryption LPR and Echo Suppression options enabled 51 VNGR SIP The QDX6000 SIP endpoint is V7 0 2 17562 connected with problem to a conference running on RMX 4000 with MPM ata line rate of 768kbps and LPR Video Clarity and Send Content To Legacy Endpoint options enabled 52 VNGR Interoperability Sony PCS XG80 cannot connect to V7 0 2 ek eee 53 VNGR Interoperability An FX endpoint dialing in to an RM
95. and forward the GW calls dial string from the RMX Gateway Session to the DMA in order to connect to the required DMA Meeting Room eliminating the need for PSTN participants to interact with the IVR Service 4 General Recording indication MPMx A Recording Indication can be displayed to all conference participants informing them that the conference is being recorded The recording icon is replaced by a Pause icon when the conference recording is paused 5 General Content over ISDN MPM MPMx Content can be sent over an ISDN Cascading Link Cascading Link between two conferences between a gateway anda conference or between two gateways Multiple Services MPM MPMx Media signaling and Management networks can be physically separated on the RMX system to provide enhanced security This addresses the requirement in an organization that different groups of participants be supported on different networks 7 SIP P C MPM MPMx SIP endpoints can send and receive Content in conferences using People Content Polycom s proprietary content sharing protocol Partners Microsoft MPM MPMx Integration into Microsoft Lync Server 2010 Wave 14 environment S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Version 7 1 Changes to Existing Features The following table lists changes to existing features in Version 7 1 Table 2 Version 7 1 changes Mode SRTP MPM MPMx Encryption of SIP Media is now supported in MPMx Card Co
96. ands to perform the following tasks For detailed documentation for Lync Powershell see http blogs technet com b csps There are two methods to set the routing for the Polycom RMX System Using Lync Topology Builder to define your application pool and then using the Lync Powershell to set the Polycom RMX system as a trusted host with a static route This is the recommended method as it simplifies the setting of the routing for the RMXand it also allows you to add additional RMX systems or DMA systems at a later time In addition it allows you to define a friendly domain name for the MatchURI that can be used as the SIP URI for virtual meeting rooms without the need to know the FQDN of the SIP signaling domain This method is detailed in the Polycom Unified Communications Deployment Guide for Microsoft Environments Polycom enabled Unified Communications for Microsoft Lync Server 2010 Task 2 Set the Routing for the Polycom RMX System Using the Lync Powershell to set the RMX as Static Route and as a trusted host This section describes how to set the Polycom RMX system as a static route using the the Lync Powershell commands only To set the Polycom RMX system as a static route 1 Navigate to Start gt All Programs gt Microsoft Lync Server 2010 RC gt Lync Server Management Shell to open the Lync Powershell terminal Internet Explorer 64 bit Internet Explorer g Windows Update ny Accessories d Maintenan
97. ane Normal 21 FANS Normal Norma Norma 4 22 PWR Normal Norma 23 LANS Normal Mardvare Montor Oy RMX 2000 4000 amp 3 amp RMX 1500 Hardware Temperature Voltage Monitor panes RMX 1500 MPMx S Norma Normal Normal RTM ISDN 1 Norma Normal Normal CNTL1500 Norma Normal Normal PWR1I Norma Normal FANS Norma Normal Normal BackplaneY Norma LANS Norma In the Reset Confirmation dialog box click Yes RMX cannot be operated during the Diagnostics mode and all active conferences will be terminated Are you sure you want to continue The RMX resets Re enter the Shelf Manager IP address in the browser and Login under POLYCOM or with an Administrator Login After login the following screen appears The MPM MPMx cards indicate Resetting and later switch to Diagnostics The status of RTM IP RTM IP 1500 RTM IP 4000 and CNTL ay POLYCOM Version 7 1 Detailed Description Feature Changes CNTL 1500 CNTL 4000 components change to Diagnostics We See Ema shel Management i gt Bl the hea s Tos O Administration Hel Log Diagnostic Status Ready Estimated Duration 0min Time Left 0 min Selection Type Status Progress Aue i Eg LANS meiuailable MPM 40 Diagnostics No Test Running RTM IP Diagnostics No Test Running Diagnostic Summary F Slot Y Module Y TestName Y Test ID F Status Y Detai
98. ant 432x240 and H 320 participant 480x352 when both endpoints are connected to a CP conference running at a line rate of 384kbps with video quality set to Motion and LPR is enabled Once the Gathering phase ends all participants connect with 2SIF resolution 177 In ICE environment when connecting V7 0 endpoints from all NAT environments corporate branch federated to an encrypted CP conference running ata line rate of 2Mbps video quality set to sharpness and video clarity and auto layout are enabled some of the endpoints fail to connect due to TB_MSG_OPEN_PORT MCU internal problem or SIP HW MCU internal problem V7 0 178 In ICE environment when connecting To overcome the endpoints from all NAT environments problem do one of corporate branch enterprise to an the following encrypted 720p VSW conference Connect the running at a line rate of 2M bps with video endpoints one by quality set to sharpness and video clarity one and auto layout enabled endpoints fail to connect to the conference with a disconnection cause SIP request timed out Run anon encrypted 2M VSW conference Run the conference at a lower line rate 768kbps In a 4MB HD1080p conference with Content Video Clarity Auto Termination Encryption LPR Echo Suppression and Auto Layout enabled when dialing out to six HDX8006 endpoints and changing the speaker all endpoints had bad video 192 wy POLYCOM Corrections and K
99. application pool and trusted application enter the command Enable CsTopology Optional Configuring the Lync Server Registrar for Encryption Encrypted calls can be supported by the Lync Server 2010 registrar formerly a server pool with Office Communications Server To change the registrar encryption setting 1 Use the following Lync Powershell command to determine the current encryption setting for Lync Server 2010 Get CsMediaConfiguration Identity Global ya EnableQoS False EncryptionLevel RequireEncryption T EnableSiren False axVideoRateAllowed VGA600K 2 Ifneeded use the following Lync Powershell command to change your encryption setting to support encryption set CsMediaConfiguration EncryptionLevel supportencryption 3 Verify your encryption settings Get CsMediaConfiguration Identity Global ya EnableQoS False EncryptionLevel SupportEncryption T G inableSiren False axVideoRateAllowed VGA600K Creating a Security Certificate for the Polycom RMX System Polycom RMX system uses TLS transport in Microsoft environments Therefore you must install a security certificate on the Polycom RMX system that is trusted by the Lync Server 82 ay POLYCOM Version 7 1 Detailed Description This can be accomplished in two ways Purchase and install a certificate from a commercial Trusted Root Certificate Authority CA such as VeriSign o
100. art up is complete the MCU status changes to MAJOR until the POLYCOM User is renamed or a new If the default POLYCOM user is defined in the RMX Web Client an Active Alarm is created and Administrator User is created and the default User is deleted Intermediate Upgrade from Version 5 0 2 to Version 7 0 2 gt gt Continue with the upgrade from Version 5 0 2 to Version 7 0 2 as described starting on page 22 Upgrade from Version 7 0 2 to Version 7 1 gt gt Continue with the upgrade from Version 7 0 7 0 1 7 0 2 to Version 7 1 as described starting on page 14 To use the new features such as Operator Assistance and Gateway Sessions the IVR Services must be updated For more details see Additional Optional System Updates After Upgrading on page 30 27 RMX 1500 2000 4000 Release Notes Version 7 1 wy POLYCOM Upgrading from Versions 2 x 3 x to Version 7 1 From Versions 2 x 3 x the upgrade to Version 7 1 requires three intermediate upgrades 1 2 3 Intermediate upgrade to Version 4 1 1 Intermediate upgrade from Version 4 1 1 to Version 5 0 2 Intermediate upgrade from Version 5 0 2 to Version 7 0 2 Intermediate Upgrade 1 From Version 2 x 3 x to Version 4 1 1 28 1 2 Download the Version 4 1 1 software from the Polycom Resource Center web site Obtain the Version 4 1 1 Product Activation Key from the Polycom Resource Center web site For more information see the RMX Getting Stated Guide Proce
101. ase Notes Version 7 1 68 wy POLYCOM Table 1 1 Default IP Network Service Icons C Gr This Network Service supports only SIP connections and is set as default for SIP connections Ethernet Settings The RMX 2000 is set to automatically identify the speed and transmit receive mode of each LAN ports located on the RTM LAN or RTM ISDN cards that are added to the system These port settings can be manually configured if the specific switch requires it via the Ethernet Settings as for RMX 1500 4000 For more details see RMX 2000 4000 Administrator s Guide Ethernet Settings on page 14 30 RMX 1500 The Port numbers displayed in the dialog box do not reflect the physical Port numbers as labeled on the RMX 1500 MCU Signaling Host IP Address and MCU Prefix in GK Indications The RMX Web Client displays the Signaling Host IP Address and MCU Prefix in GK parameters as defined in the Default H 323 Network Service Video Voice Port Configuration and Resolution Configuration These configurations are set for the system and are applied to all the Network Services Conference Profile Registration of conferencing entities such as ongoing conferences Meeting Rooms Entry Queues SIP Factories and Gateway Sessions with SIP servers is done per conferencing entity This allows better control on the number of entities that register with each SIP server by selecting for each of the conferencing entities whether it will register w
102. ation ID enables disables automatic generation of the forwarded the dial string e Two new fields Destination Prefix and Number of Rightmost Digits to Append have been added to the Gateway Profile dialog box These fields are used in the automatic generation of the forwarded dial string x n Display Name Routing Name Conference Profile 1D Gateway Dial out Protocols Enable ISDN PSTN Access ISDN PSTN Network Service First Dialin Number Last Diakin Number Use Dial in Numbers as destination ID Destination Prefix Number of rightmost digits to append SUPPORT_1386863226 Factory_Video_Profile H 323 SIP H 320 PSTN v ka v v 4 Defaut Service The modified and additional fields are defined as follows Table 4 New Gateway Profile Properties Ee CS ee First Dial in Number Last Dial in Number Enter the first number in the Dial in number range to be used for dialing into the gateway This number must be part of the dial in number range defined in the selected SDN PSTN Network Service This field cannot be left empty If left empty an error message Please enter the First Dial in Number is displayed Length 0 25 digits Note This number must be numerically smaller than the Last Dial in Number in the range Enter the last number in the Dial in number range to be used for dialing into the gateway This number must be part of the dial in number rang
103. ay POLYCOM Version 7 1 Upgrade Procedure The RMX resets itself during the upgrade process and connection to the RMX Web Client may be lost If the workstation is logged in to the RMX Web Client during the resets the MCU State indicator at the bottom right corner of the RMX Web Client screen indicates STARTUP After 30 minutes close and re open the browser and connect to the RMX The version number in the Welcome screen has changed to 4 1 1 Welcome to we lycom RMX 2000 User Name Login Password Version za ox va Number ten In the RMX Web Client Welcome screen enter your User Name and Password and click Login In the Main Screen an MCU State indicator displays a progress indicator Starting up 15 25 showing the time remaining until the system start up is complete Intermediate Upgrade from Version 4 1 1 to Version 5 0 2 gt gt Continue with the upgrade from Version 4 x to Version 5 0 2 as described starting on page 26 Intermediate Upgrade from Version 5 0 2 to Version 7 0 2 gt gt Continue with the upgrade from Version 5 0 2 to Version 7 0 2 as described starting on page 22 Upgrade from Version 7 0 2 to Version 7 1 gt gt Continue with the upgrade from Version 7 0 7 0 1 7 0 2 to Version 7 1 as described starting on page 14 To use the new features such as Operator Assistance and Gateway Sessions the IVR Services must be updated For more details see Additional Optional Syst
104. bps after 30 seconds VNGR GMT Time Offset is written to the V4 1 11746 unformatted CDR as 0 206 wy POLYCOM Corrections and Known Limitations Table 7 Version 7 1 System Limitations Detected VNGR General Sometimes a system error 11701 SOFTWARE_ASSERT_FAILURE appears when the RMX is running under load repetitive connecting and disconnecting participants VNGR Interoperability Legacy endpoints occasionally cannot 4 11563 switch to Content when Content switched from H 264 to H 263 322 VNGR CMA When creating a conference using the V4 1 11543 CMA the Conference Management UI displays the participants as disconnected even though they are connected 323 VNGR IVR After upgrading the RMX to a software V4 1 11531 version that includes the gateway and the maximum number of IVR services reached 40 in RMX 2000 and 80 in RMX 4000 the default Gateway IVR Service is not created 324 VNGR Interoperability In a conference running at a line rate of V4 1 11489 384 kbps when HDX 8006 endpoint that sends Content is moved to another conference Content is still viewed for a number of seconds on the HDX 325 VNGR Encryption In an encrypted conference Tandberg V4 1 11401 MXP endpoints encounter audio problems 326 VNGR General When updating the Profile assigned to a V4 1 11383 Conference Template changes are not applied when the conference becomes ongoing 327 VNGR Video Legacy endpoints receive Contenti
105. bps when the content is stopped Video On an RMX 2000 with V7 0 MPMx cards when dialing in at 384kbps using VSX endpoints to a Meeting Room the video transfer rate was 800kbps instead of 384kbps Interoperability An RMX 2000 running an V7 0 1920kbps CP conference with LPR Gathering and Sharpness enabled when the RMX dials out to an H 323 HDX endpoint the HDX displays blue patchy video 163 RMX 1500 2000 4000 Release Notes Version 7 1 Table 5 Corrections Between Version 7 0 and Version 7 0 1 ee Detected Workaroun oy cena boston aroun 20 RMX 1500 General Hardware 164 VNGR General 16691 VNGR Diagnostics 16633 VNGR Interoperability 16616 Upgrade process In ICE environment when a local endpoint connects to the conference the connection type in the Participant Properties should be Local instead of Host On an RMX 2000 4000 when accessing the Diagnostic mode and clicking the run all tests option the confirmation window only appears minimized in the Windows Toolbar at the bottom of the screen CMAD negotiates G 711u instead of G 719 when connecting to a conference running at a line rate of 64kbps video quality is set to sharpness and auto layout is enabled In a 1920kbps conference with H 264 content after HDXs view and receive content then when an VSX3000 endpoint connects the content halts and an error message appears 0x80c7a4cCMfaTask On BadSpon
106. caded conferences now support sending H 239 Content over ISDN links Network Toplogies Enabling H 239 Content Over ISDN Cascaded Links ISDN Cascaded links that support H 239 Content can be created between two gateways gateway to MCU or between two MCUs in the following network topologies e Gateway to Gateway RMX Gateway A RMX Gateway B noe oa Figure 3 Gateway to Gateway Topology In this topology an IP participant calls another IP participant over an ISDN link between two gateways e Gateway to MCU RMX Gateway A RMX MCU B Figure 4 Gateway to MCU MCU to Gateway Topology In this topology an IP participant calls a conference running on an MCU via a gateway and over an ISDN link e MCU to MCU Conference A Conference B ID 12345 Dial out qe _ a a a am RMX MCU A RMX MCU B Figure 5 Cascading Between Two MCUs Using an ISDN Link 45 RMX 1500 2000 4000 Release Notes Version 7 1 46 Sy POLYCOM In this topology an ISDN participant from conference running on MCU A calls a conference running on MCU B over an ISDN link Guidelines e Content is restricted When another endpoint wants to send content the first endpoint must stop sending content before the second endpoint can initiate or send content e Endpoints that do not support H 239 can receive the Content using the Send Content to Legacy Endpoints option e When a participant joins a conference with active
107. call close normal 247 VNGR ISDN An RMX 4000 with a 384K H 320 V7 0 15707 conference with Motion and AES enabled when a Tandberg 6000 MXP connects the endpoint encounters video freezes 248 VNGR Software When PCM is initiated site names are V7 0 15700 Version displayed over the PCM menu 249 VNGR CDR When the conference termination time is V1 0 0 1569 changed the CDR is not updated 250 VNGR Interoperability In a continuously running conference V7 0 15649 after disconnected two HDX7000 and VSX7000 endpoints the HDX4000 endpoint s video freezes 251 VNGR General After creating a conference template with V7 0 15637 6 participants when adding and removing participants to a conference the template does not update VNGR General On an RMX 2000 with MPMx cards 15553 during startup a list of error appears VNGR Video Create a conference on the RMX using 15541 the default factory video profile connect a Sony PCS G50 endpoint and then try to control the XG80 s camera There is no response VNGR Partners Primary and Secondary dial in numbers 15523 Microsoft entered in the Polycom Conferencing Add in to Microsoft Outlook are always displayed on the Gathering slide during the gathering phase for reference even if the participant connected using the invitation link 255 VNGR Software Artifacts present in the Gathering Slide in V7 0 15386 Version 2560kbps CP conference with Motion selected
108. cate Password File certPassword txt If you have used a password when creating the certificate file pfx you must create a certPassword txt file This file will be sent to the RMX together with the pfx file To create the certPassword txt file 1 Using a text editor application create a new file 2 Type the password as you have entered when creating the certificate file For example enter Polycom 3 Save the file naming it certPassword txt file name must be exactly as show the RMX is case sensitive Sending the Certificate file to the RMX To Send the pfx Certificate file 1 Using the Web browser connect to the RMX 93 RMX 1500 2000 4000 Release Notes Version 7 1 wy POLYCOM NWO OM 94 In the RMX Management pane expand the Rarely Used list and click IP Network Services In the IP Network Services pane double click the Default IP Service Sir or Gi entry The Default IP Service Networking IP dialog box opens Click the SIP Servers tab TPNetwork service Properties Network Service Name IP Newark Service IP Network Type i223 amp SIP SIP Server SIP Server Type Microsoft v Transport Type Certificate Method Server I 172 26 Server _ ilsnd vs Port 5061 Outbound Proxy Servers Paramete Primary Server Server I 172 26 129 92 Port 5061 In the SIP Server Type select Microsoft In the Transport Type field select TLS In the Cer
109. ce One IP Network Service can be defined as default for H 323 connections and another Network Service as default for SIP connections If the IP Network Service supports both H 323 and SIP connections you can set the same Network Service as default for both H 323 and SIP or for H 323 only or for SIP only To designate an IP Network Service as the default IP Network Service 1 In the Device Management pane click IP Network Services i 2 Inthe Network Services list pane right click the IP Network Service to be set as the default and then click Set As H 323 Default or Set As SIP Default The next time you access this menu a check mark is added next to the network service type to indicate its selection as default To set this IP Network Service for both H 323 and SIP connections repeat step 2 and select the option you need The following icons are used to indicate the default IP Network Service type Table 1 1 Default IP Network Service Icons CS This Network Service supports both SIP and H 323 connections and is designated as default for both SIP and H 323 connections This Network Service supports both SIP and H 323 connections and is designated as default for H 323 connections This Network Service supports both SIP and H 323 connections and is designated as default for SIP connections This Network Service supports only H 323 connections and is set as default for H 323 connections 67 RMX 1500 2000 4000 Rele
110. ce B Microsoft Lync Server 2010 bis Lync Ser Control Panel ync Server Control Pai Lync Server Deployment Wizard EE Lync Server Logging Tool 2 Computer E Lync Server Management Shell Pe Lync Server Topolo Manages Lync Server with the command prompt _ Resource Kit Tools Documentation Ji Microsoft Silverlight Control Panel IJ Microsoft SQL Server 2008 J Startup Devices and Printers Administrative Tools gt Help and Support 4 Back Search programs and files 2 GP Shut down gt 79 RMX 1500 2000 4000 Release Notes Version 7 1 80 Sy POLYCOM The Administrator Lync Server Management Shell terminal opens amp Administrator Lync Server Management Shell a PS C Users bis gt m Enter the following command to set up a static route for the RMX system Sroute New CsStaticRoute TLSRoute destination RMX FQDN port 5061 matchuri RMX FQDN usedefaultcert true For example if the RMX FQDN is rmx111 isrexchlab local enter Sroute New CsStaticRoute TLSRoute destination rmxlll isrexchlab local port 5061 matchuri rmx1l1l1l isrexchlab local usedefaultcert S true For a detailed description of the New CsStaticRoute command see http technet microsoft com en us libra 398265 aspx To set the route to be global enter Set CsStaticRoutingConfiguration identity global route Add Sroute For a detailed description of the Set CsStaticRouting Configuration
111. ce2SrcNum a CallSignalPort a DownSpeed s EnhancedBillingForVoiceCalls ForceG711ForMcu NotifyLevel ba 4 m Response C H239 OLC Patch ENABLED Clear Close Help 51 RMX 1500 2000 4000 Release Notes Version 7 1 wy POLYCOM Multiple Network Services 52 Media signaling and Management networks can be physically separated on the RMX system to provide enhanced security This addresses the requirement in an organization that different groups of participants be supported on different networks For example some participants may be internal to the organization while others are external Up to four media and signaling networks can be defined for RMX 4000 or two for RMX 2000 and two for RMX 1500 Multiple IP Network Services can be defined one RMX 2000 4000 or up to two RMX 1500 for each media and signaling network connected to the RMX The networks can be connected to one or several Media cards in the RMX unit The Management Network is logically and physically separated from the media and signaling networks There can be one Management Network defined per RMX system Each conference on the RMX can host participants from the different IP Network networks simultaneously Figure 6 shows the network topology with three different media and signaling networks and one Management network connected to the RMX 4000 Signaling Media Signaling Media Network 1 BS Switch Ma
112. ceived from Shelf Manager is displayed VNGR General In the RMX Manager when attempting to V7 0 16624 upgrade two RMX simultaneously the Install Software window only appears for one RMX when you should view both 187 VNGR IP When CMAD endpoint running on V7 0 16617 Lenovo R61connects to a Meeting Room whose Line rate is 1024 kbps Video quality is set to Motion Content is set is Hi Res Graphics and LPR Same Layout and Echo Suppression option are enabled after few minutes in the conference the CMAD observes packet loss in the People Rx although QoS is enabled 193 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 7 Version 7 1 System Limitations me Detected 188 VNGR General The Column width displayed in Web 16610 Client and in the RMX Manager UI need to be made broader 189 VNGR Gateway When a Gateway call is started from a V7 0 16607 video endpoint CMAD or HDX and endpoints connect to the conference SIP endpoints view a blurry gathering slide with artifacts VNGR Gateway In a Gateway call started from a video V7 0 16604 endpoint CMAD or HDX when other endpoints connect the endpoint that initiates the call initially views the Gathering slide but then it disappears VNGR General On an RMX2000 amp MPMx card runninga V7 0 16600 mixed H 323 amp SIP 1920kbps conference with AES Sharpness and Gathering enabled when the RMX dials out to 10 endpoints the border layouts are spe
113. cess RMX Web Client shows that RMX is no longer in the Startup phase even though Faults list states Configuring 189 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 7 Version 7 1 System Limitations seen Detected V7 0 Interoperability On an RMX 1500 set to the Flexible mode and running an HD720p 2Mb conference with IVR Gathering High Profile and Audio Clarity enabled 15 PVX HDX VSX 300 7000 CMAD endpoints cannot change layouts when DTMF codes are used Software DTMF Code 71 Secure Conference V7 0 Version sent to RMX 1500 displays Gathering Slide Text instead of Secured indicator text Content Bad audio quality experienced on PVX V7 0 endpoint while it sends content when connected to RMX 1500 Interoperability On RMX 1500 a macro block is V7 0 displayed in the large video window of the video layout when PVX endpoint is the speaker Software Medium volume horn like sound heard V7 0 Version for several minutes on HDX4000 endpoint connected to RMX 4000 with MPM via DMA Meeting Room Audio On RMX 4000 with MPM G 728 codec V7 0 isn t declared 1st codec in conference at 96kbps General On an RMX 2000 with MPM start an V7 0 4096kbps 1x1 Layout conference from a template with Encryption LPR Auto Termination Sharpness Same Layout Audio Clarity enabled an mcu internal problem 32212 message appears in conference properties connection status tab Interoperability In
114. cify the required information for the certificate State province and City localty must be specified as official names and they cannot contain abbreviations Common name dma domain com Organization Video Infrastructure Organizational unit r Ctty locality Los Angeles State province ical Countryfregion lus Ba Inthe Common Name field enter the FQDN of RMX Click Next In the Online Certification Authority window select a Certificate Authority from the list and enter a friendly name Click Finish Your certificate is created To use the Microsoft Management Console to Export the Created Certificate 1 Open Microsoft Management Console and add the Certificates snap in if it has not been added already a Choose File gt Add Remove Snap in In the Available Snap ins pane select Certificates and click Add c On the Certificates snap in page select Computer Account and click Next Certificates snap in x This snap in will always manage certificates for My user account C Service account Computer account Back Cancel d Inthe Select Computer window select Manage Local Computer ay POLYCOM Version 7 1 Detailed Description Select Computer xj Select the computer you want this snapin to manage This snapin will always manage ci 4 Another computer I Allow the selected computer to be changed when launching from the command line This only applie
115. ckled and miss their edges 0 0 0 VNGR Interoperability On an RMX 4000 amp MPM cards V7 16595 running an 1920kbps conference with Video Clarity Auto Terminate Video Quality Sharpness Encryption LPR Echo Suppression Auto Layout Gathering and Content for Legacy Endpoints enabled when connecting 20 HDX Tandberg 17000 and edge95 MXP amp 3 Tandberg C series endpoints an MFA card error occurs 193 VNGR General On an RMX 2000 amp MPM cards V7 16582 running an 384kbps CIF conference with Auto Terminate Encryption LPR Echo Suppression Sharpness and Same Layout enabled when sending content from an HDX to 160 other endpoints an Software assert failure appeared 194 VNGR General On an RMX 2000 amp MPM cards V7 16581 running an 384kbps CIF conference with Auto Terminate Encryption LPR Echo Suppression Sharpness and Same Layout enabled when sending content from an HDX to 160 other endpoints an Software assert failure appeared 194 wy POLYCOM Corrections and Known Limitations Table 7 Version 7 1 System Limitations Detected 195 VNGR Gateway Gateway sessions are always running in 16562 CP mode If Video Switching is selected in the Profile the system will change it to CP mode using the closest possible video settings However 60fps may not be supported in CP mode for the selected line rate VNGR General After log in to the RMX 1500 Web Client 7 16560 a Microsoft
116. conference calls If required defined the ports to be used multimedia conference calls handled by this Network Service The field definitions of the Ports tab are the same as for the Default IP Network Service For more information see the RMX 1500 2000 4000 Administrator s Guide Click the Ports tab on page 14 20 If required click the QoS tab RMxX s implementation of QoS is defined per Network Service not per endpoint The routers must support QoS in order for IP packets to get higher priority 13 14 O 16 17 The field definitions of the QoS tab are the same as for the Default IP Network Service For more information see the RMX 1500 2000 4000 Administrator s Guide If required click the QoS tab on page 14 22 Click the SIP Servers tab Define the Primary and Alternate SIP Server for this network Service Registration of conferencing entities with the SIP Servers was moved to the conferencing entities and is defined in the Conference Profile If Microsoft Office Communications or Lync server are part of this network service a certificate must be created for this network service If each network connected to the RMX includes Microsoft Office Communications or Lync server separate certificates must be created and sent to the MCU for each of these networks The field definitions of the SIP Servers tab are the same as for the Default IP Network Service For more information see the RMX 1500 2000 4000 Administ
117. connected without their endpoints sending video for a few seconds General On a fully loaded RMX 4000 endpoint may disconnects with Call Disconnection Cause stated as MCU internal problem 11122 Interoperability Artifacts appear on LifeSize _RM1_4 5 1 15 endpoint connected via SIP or H 323 to a 2Mbps conference with Video Quality set to Sharpness running on the RMX 2000 in MPM mode The LifeSize endpoint is using 4SIF 30 resolution while Polycom endpoints are using 720 400 resolution VNGR RMX Manager On the RMX 2000 4000 on the RMX 13951 Manager IP Network Service open the Properties window and then click Management Network the Management Network pane UI remains offset RMX Manager When the RMX is in an Ultra Secure Mode the RMX Manager window appears Maximized After changing the layout settings after re login the latest settings are not implemented Unified When connecting from a MOC endpoint Communication using the link sent in the meeting Solution invitation to an ongoing conference that was scheduled via the Polycom add in for Microsoft Outlook on the RMX 4000 standalone with Gathering and Recording enabled the conference is not started as a Meeting Room Conference Reservation or ongoing conference with the same name already exist in the MCU 284 Partners When resetting the RMX after loading the Microsoft certificate and registering the RMX with the OCS two active alarms appear SIP
118. controllers in the domain es Security Group All domain quests PBidomain Users Security Group All domain users Benterprise Admins Security Group Designated administrators of the enterp goo Policy Creator Owners Security Group Members in this group can modify group Guest User Built in account for guest access to the G Hoxis7 User l hdxtemp temp User BrelpservicesGroup Security Group Group for the Help and Support Center G tdo Tamir User ins_wee Security Group IIS Worker Process Group israel Admin User G israel User wj amp israe User z Create a new object In the New User wizard define the following parameters e Create in ilsnd ysg local Users First name fers Initials Last name Full name mt 11 User logon name mt 11 j ilsnd vsq local hd User logon name pre Wwindows 2000 JILSNDS frat 14 cres 97 Sy POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 3 Active Directory New User Parameters for the RMX a re First Name Enter the name for the RMX user This name will be used in the configuration of the ICE environment in the RMX Full Name Enter the same name as entered in the First Name field User Login Name Enter the same name as entered in the First Name field and select from the drop down list the domain name for this user It is the domain name defined for the Office Communication Server A unique user na
119. d Days to keep pages in history Automatically Never Disk space to use 8 1024MB Recommended 50 250MB Internet Explorer stores copies of webpages images and media for faster viewing later Check for newer versions of stored pages Every time I visit the webpage Every time I start Internet Explorer The Downloaded Program Files folder containing the installed Program Files is displayed O era Qe 0508101 Windows veDewnisdes Pregame p SeoehDovncases Prarie P Organize v Include in library v Share with v Burn New folder fa Wr Favorites Name BE Desktop CEMAClassLoaderCt Object Encrypt Class T Downloads ObjWinNTCheck Class E Recent Places BS Libraries B Documents a Music Pictures BB Videos Computer Ga Network a 3 items OfficeScan Corp Edition Web Depl E OfficeScan Corp Edition Web Depl Installed Installed Installed Installed Installed Size 284 KB 104 KB 56 KB 164 KB 112KB 11 Select the CEMA ClassLoaderCntl Object file 12 Press the Delete key on the workstation Date modified 1 24 2010 8 58 AM 2 7 2006 3 37 PM 2 7 2006 4 27 PM 2 7 2006 4 26 PM 2 7 2006 4 26 PM 13 Close the Downloaded Program Files folder and the Temporary Internet Files and History Settings dialog box 14 Inthe Internet Options dialog box click the OK button to save the cha
120. d and if HD is selected the system will enable SD by default RMX 1500 System Capacities per Card Assembly Conferencing Capacities The following table summarizes the different system capacities Table 1 1 RMX 1500 System Functions and Capacities per Card Assembly Maximum number of Video participants in a 25 45 conference Maximum number of PSTN participants in a 120 120 conference Maximum number of VOIP participants in a 180 360 conference Masini nuborofSoNSeries Je fe fe Maximum Maximum number of IVR Services of IVR Services Maximum number of IVR Services j4 ja Ja Maximum number of Recording Links 20 20 20 default default default Maximum number of IVR Video Slides Maximum number of Log Files 1Mb max 4000 4000 4000 Maximum number of CDR Files 2000 34 ay POLYCOM Version 7 1 Detailed Description Table 1 1 RMX 1500 System Functions and Capacities per Card Assembly Maximum number of Fault Files 1000 1000 1000 Number Number of Particjpantalers Number of Particjpantalers alerts Unlimited Unlimited Unlimited Maximum number of concurrent RMX Web Client connections to the MCU Maximum number Address Book entries 4000 4000 4000 Maximum number of Gateway Profiles Maximum number of Reservations internal Scheduler Resource Capacities Table 1 2 System Resource Capacities per Card Assembly and Resolution in CP Mode Resource Type Video Resolution om w rona a e orons a o o s
121. des Task 2 Creating an Active Directory Account for the RMX The User account created for the RMX is used for registration in the Lync Server and to automatically synchronize with the STUN and relay Edge servers To add the RMX user to the Active Directory 1 2 3 Go to Start gt Run and enter dsa msc to open the Active Directory Users and Computers console In the console tree select Users gt New gt User Active Directory Users and Computers S File Action View Window Hel t m xf hb B Qn Rtv ge Acte Drestory Users and Computers vsgausocs H E Saved Queries 1 9 itsnd vsg local B E Buitin m Computers B 2002 User 1 Domain Controllers 9090 User Gy ForeignsecurityPrincipals Administrator User Built in account for administering the co B Microsoft Exchange Security Groups Anastacia Ezrets User ot GB assa User Delegate Control Efl Cert Publishers Security Group Members of this group are permitted to Find Bcerrsvc_dcom access Security Group Computer ieee Al Tasks Contact ie View t aar User New Window from Here ERE RA Security Group DNS Administrators Group EEA MSMQ Queue Alias Security Group DNS clients who are permitted to perfor Security Group Designated administrators of the domain Export List Printer ee Security Group All workstations and servers joined to t Properties han me Security Group All domain
122. ding from version 6 0 1 if after 20 minutes the system remains in the Loading Software stage The RMX will be automatically reset atthe end of the installation Install Path Browse ea PITT yy Copying File In progress Software Loading IPMC Burning and sometimes the following Active Alarm is displayed Category Level Code Process N Description Assert Major Softwar Installer File InstallerManager cpp Line 996 Cade 1 ASSERT Timeout_reached_during_installation_flow 26 10 2010 17 37 49 O ze re ze 8 Assert Major Softwar _McuMng _ File McuMngrManager cpp Line 947 Code 1 renticationind_ 1625 26 10 2010 17 14 56 General Major Socketr MplApi Socket reconnect board id 5 Close the Install Software window access the Hardware Monitor and Reset the RMX After reset the upgrade process continues as described below Connection to the RMX is terminated and you are prompted to reopen the browser POLYCOM RMX 2000 RMX is not responding please reopen the browser After approximately 5 minutes close and reopen the browser Enter the IP address of the RMX Control Unit in the browser s address line and press Enter to reconnect to RMX The Login screen is displayed The version number has changed to 6 0 2 Welcome ma Version poa Number aai ps 7 Inthe RMX Web Client Welcome screen enter your User Na
123. dministrator user is created and the default user is deleted e Ifthe upgrade process fails please contact Polycom support 13 To use the new features such as Operator Assistance and Gateway Sessions the IVR Services must be updated For more details see Additional Optional System Updates After Upgrading on page 30 16 oy POLYCOM Version 7 1 Upgrade Procedure Upgrading from Version 6 0 2 to Version 7 1 This upgrade requires an intermediate upgrade from Version 6 0 2 to Version 7 0 2 Intermediate Upgrade from Version 6 0 2 to Version 7 0 2 1 Download the Version 7 0 2 software from the Polycom Resource Center web site 2 Obtain the Version 7 0 2 Product Activation Key from the Polycom Resource Center web site For more information see the RMX Getting Stated Guide Procedure 1 First time Power up on page 2 21 3 Backup the configuration file For more information see the RMX 1500 2000 4000 Administrator s Guide Software Management on page 19 99 4 Install MCU Software Version 7 0 2 On the RMX menu click Administration gt Software Management gt Software Download 5 Browse to the Install Path selecting the Version 7 0 2 x bin file in the folder where Version 7 0 2 is saved and click Install The Install Software information box that the file Copying files is In progress The RMX will be automatically reset at the end of the installation Install Path F Proceed Install Copying File
124. dure 1 First time Power up on page 2 21 Backup the configuration file For more information see the RMX 1500 2000 4000 Administrator s Guide Software Management on page 19 99 Install MCU Software Version 4 1 1 On the RMX menu click Administration gt Software Management gt Software Download Browse to the Install Path selecting the Version 4 1 1xx bin file in the folder where Version 4 1 1 is saved and click Install At the end of the installation process the system displays an indication that the software was successfully downloaded and that a new activation key is required On the RMX menu click Setup gt Product Activation The Product Activation dialog box is displayed with the serial number field completed Product Activation Online Registration Click the PolycomResource Center Polycom Resource button to register your product and Centar retrieve the Activation Key Serial Number R2090520006 Activation Key 346 9EAF D140 0007 0006 In the Activation Key field enter or paste the Product Activation Key obtained earlier and click the OK button At the end of the Product Activation process the system displays an indication that the Product Activation Key was successfully installed Click the OK button When prompted whether to reset the MCU click Yes to reset the MCU The upgrade procedure may take up to 30 minutes during which time an Active Alarm System Upgrade is displayed
125. e Download 19 RMX 1500 2000 4000 Release Notes Version 7 1 20 wy POLYCOM Browse to the Install Path selecting the Version 6 0 2 xx bin file in the folder where Version 6 0 2 is saved and click Install The Install Software information box that the file copy is In progress TrstallSortware The RMX will be automatically reset at the end of the installation Install Path EMDocuments and Settings brians My Document Copying Files Software Loading IPMC Burning The Install Software information box indicates that Software Loading is in progress Copying Files Completed Software Loading A series of Active Alarms are displayed indicating the progress of the upgrade process 4 Hl Mon General System Softwar Cards RTM IP software upgrade O poard Id 5 H Mon General System Softwar Cards Media card software upgrade 5 board Id 2 The Install Software information box indicates that IPMC Burning is in progress Copying Files Completed Software Loading Completed CiPMc Burning A further series of Active Alarms are displayed indicating the progress of the upgrade process passtintion Mon General System IPMC sof Cards RTM IP IPMC upgradi D E Mon General System IPMC sof Cards Media card IP IPMC software ungrad0 6 Poard id 2 ay POLYCOM Version 7 1 Upgrade Procedure The upgrade procedure takes approximately 20 minutes When upgra
126. e conference ID already in use Conference does not start 4 VNGR Video During a video conference V7 0 15626 audible clicks amp popping sounds are heard during when the following endpoints are connected CMAD VSX3000 HDX6000 and HDX7000 4 VNGR General In the RMX Web Client V7 0 15506 login as Administrator and create a new user KANSA with Auditor permissions Logout and login using the new Auditor user an error message appears VNGR General On an RMX with MPMx V7 0 15374 cards when a number of endpoints with different line rates dial out some endpoints do not connect VNGR Cascading Content cannot be sent via V6 0 15023 cascade link Video Disconnection Cause of the link participant is displayed as Content media was not established because the remote endpoint does not support the conference content protocol VNGR Upgrade The Faults List is empty V6 0 14844 Process when upgrading the RMX 2000 from V5 01 build 24 to v6 0 build 86 V6 0 Gathering slide info is cut off for dial out VSX and CMAD MAC endpoints that receive video at a resolution of 480x352 The gathering screen displays correctly on the HDX endpoints 6 7 8 9 50 51 52 172 wy POLYCOM Corrections and Known Limitations Table 6 Corrections Between Version 6 0 and Version 7 0 Detected ae VNGR Video In a 4MB Immersive 14673 Telepresence conference with Sharpness enabled cracking and popping sou
127. e Auto Layout function does not select the appropriate layout for number of participants present in the conference VNGR Video A 1024kbps conference 7 0 15727 with maximum resolution forced to H720p when connecting HDX endpoint with a resolution set to CIF the endpoint connects with 4CIF thereby using more resources VNGR General The Display repetition V7 0 15726 option should be disabled when in Static Mode VNGR General When a conference is V7 0 15723 created with the same name as another conference already running an incorrect error message appears Failed to add conference 2501 VNGR An IVR slide with1080p V7 0 15663 resolution was uploaded successfully to the RMX but cannot be viewed with the preview button nor could be seen in the IVR welcome slide VNGR General In a conference started V7 0 15648 from the default Factory_Video_Profile and with Send Contents to Legacy Endpoint enabled Legacy amp ViewStation Endpoints cannot view content 171 43 Ina1MB conference with2 V7 0 HDX endpoints one with High Profile and the other without High Profile corrupted video is viewed in the High Profile HDX endpoint Sy POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 6 Corrections Between Version 6 0 and Version 7 0 ee Detected Workaroun 4 VNGR General When you start a V7 0 15629 conference from an existing conference template a popup message appears Th
128. e Directory Account for the RMX 97 Task 3 Enabling the RMX User Account for Lync Server sceeeeee 99 Task 4 Enable the RMX Account for Remote Access and Federation 102 Task 5 Configuring the RMX for ICE Dialing eee eee eeeeeeee tenes 102 Version 7 1 Detailed Description Feature Changes csssscsseee 105 Personal Conference Manager PCM cscssesesesescseseesescscsesesesescscarseseseecseansnaness 105 Guidelines sich nirien E inna aie E 105 System BLAS serseri rerepen nee nE ora PEE Eie EE E OE EE 106 PCM Interfaces siie eysa os ti tt ae REE EE A E SE 107 I tiating POEM een csssescsvisestesssce csodess neous deierste siie ioiii o geve seitens 107 Remote Control Device Keys iorssiserecrisneiesisor iniii esinaise 108 Menu Navigation Arrow and Zoom Keys ccsssesesseseseeetesesesneneeeeeeenes 108 PCM Main Menta Level T iss cecnssicrscsnsstiscvscsssssestsevcsbesvenssdsneetenssdseesensssdananinsss 110 CLICK G VOW nipani ana a AN E N ed ate 110 Invite Farna part ea a a E AAR 110 Participants Mute Stat s visiere eerie esris E e E S 111 Camera ConttOl ssiri eri eaire E EE E AN rE reaa stiest 113 Video Forc sensensa E e E Ree ET 113 Recording sedicenne a a 114 PCM Main Menu Level 2 cccvcassaucunien cia cutie E EEE 115 Drop Participant ucina ninn a E E RN E 115 Terminate Conference si csiscsssssssceasisserssncsesentedcsdsentuanessosusiensdsbeddeenossvsesvesesiaos 116 Diagnostics Mod Changes assisa
129. e content e SIP endpoints using People Content behave in the same manner as H 323 endpoints with regard to Content transmission modes Content protocol Sending content to legacy endpoints Interoperability with Polycom CMA and DMA For more information see the RMX 1500 2000 4000 Administrator s Guide People Content on page 2 27 e The content management control BFCP utilizes an unsecured channel even when SIP TLS is enabled If security is of higher priority than SIP content sharing SIP People Content can be disabled by setting the ENABLE_SIP_PEOPLE_PLUS_CONTENT System Flag to NO The default value of the flag is YES This System Flag must be added to the System Configuration file before it can be modified For more information see the RMX 1500 2000 4000 Administrator s Guide Modifying System Flags on page 19 5 oy POLYCOM Version 7 1 Detailed Description Monitoring SIP People Content Two new Content Channels in and out have been added to the Participant Properties Channel Status tab AmitProperties Channels Used Audio in 0 0 00 6 6 2973 227 M Audio out 0 0 00 0 0 2998 0 Video in o 0 00 19 25 2817 A Y Video out o 8 11 2808 0 i 0 Content in 0 0 0 00 0 0 0 0 A Content out 0 0 oO 0 00 0 0 o o i i Video Video C Tx 384000 o 1 o Rx 384000 o 0 o 75 RMX 1500 2000 4000 Release Notes Version 7 1 wy POLYCOM SIP People Content information
130. e defined in the selected ISDN PSTN Network Service This field cannot be left empty If left empty an error message Please enter the Last Dial in Number is displayed Length 0 25 digits Note This number must be numerically larger than the First Dial in Number in the range wy POLYCOM Version 7 1 Detailed Description Table 4 New Gateway Profile Properties Continued CCO Use Dial in Numbers as Destination ID Destination Prefix Number of Rightmost Digits to Append When selected Dial in numbers are used to automatically generate the dial string of the destination endpoint or DMA Meeting Room skipping the interaction with the Gateway IVR system for entering the destination ID When cleared The participant must interact with the IVR Service to enter the ID of the destination endpoint of the DMA Meeting Room Enter the DMA prefix or the RMX prefix in the Gatekeeper for use in automatic dial string generation This prefix replaces the digits that are truncated from the dial in strings and to which the remaining dial in digits are appended to create the destination number For example if the DMA Prefix in the Gatekeeper is 26 enter this prefix in this field Enter the number of rightmost digits of the dialed string to be appended to the Destination Prefix DMA RMX prefix in the gatekeeper when automatically generating the forwarded dial string For example if the number of digits to append is 4 and the dialin
131. e from Version 6 0 2 to Version 7 0 2 wo eee 17 Upgrade from Version 7 0 2 to Version 7 1 s s sessssessessserissessrssrssierresessresresresresress 19 Upgrading from Versions 6 0 6 0 1 to Version 7 1 o ceeesesesesessseseseseseesescseneseseees 19 Intermediate Upgrade from Version 6 0 6 0 1 to Version 6 0 2 oe 19 Intermediate Upgrade from Version 6 0 2 to Version 7 0 2 co cc 22 Upgrade from Version 7 0 2 to Version 7 1 o cccccssesesesessseseescscseseseecseseaneeeeeees 22 Upgrading from Version 5 0 2 to Version 7 1 ceeeeseccesssssesesesesenssesesesesesesescsesnaeseans 22 Intermediate Upgrade from Version 5 0 2 to Version 7 0 2 occ eee 22 Upgrade from Version 7 0 2 to Version 7 1 oc cceececceseseseceeseeceeeeseseeeeeeneneteeeeey 24 Upgrading from Versions 5 0 5 0 1 to Version 7 1 sssssssssssesississrsissiesresrrsresresrese 24 Intermediate Upgrade from Version 5 0 5 0 1 to Version 5 0 2 cccssseeeeees 24 Intermediate Upgrade from Version 5 0 2 to Version 7 0 2 essnee 25 Upgrade from Version 7 0 2 to Version 7 1 o cccccesesesescseseesescseseseseecsesesneeeesees 25 Upgrading from Version 4 x to Version 7 1 o ccccesesescsesesesesescseseseseecseseseseseecsearanaeens 26 Intermediate Upgrade from Version 4 x to Version 5 0 2 ceccceeeee eee 26 Intermediate Upgrade from Version 5 0 2 to Version 7 0 2 eee 27 Upgrade from Version 7 0 2 to Version 7 1 o cccccccssesesescceeeecscsesnstececeeeneeeeeeey 27 Upgrading from Versions 2 x 3 x to Version 7 1
132. eceive content when they should not 229 VNGR Video When using the MPMx card to runa 16050 conference with Auto Brightness enabled no difference can be seen in the video between a light and darkened room 198 wy POLYCOM Table 7 Version 7 1 System Limitations er Detected V7 0 Interoperability 233 VNGR 15937 234 VNGR 15935 Gateway Interoperability General VNGR 15831 VNGR 15822 VNGR 15798 Software Version Partners Microsoft Software Version General VNGR 15755 VNGR 15746 VNGR 15738 General 240 VNGR 15757 In a conference with HDX8006A HDX8006B HDX9000 VSX7 000 and ViewStation512 endpoints the site names of the ViewStartion endpoints are switched In the RMX Web Client when creating a new gateway profile and setting the Gateway ID to 1234 then click OK no confirmation message appears In a 384kbps conference with no IVR and resources set to a Fixed Mode when connecting SIP H 323 HDX amp PV dial in and dial out endpoints the SIP receives bad video In 768kbps conference set to AES CP Full Layout and two HDXs Chairperson when the SIP HDX invokes PCM Camera Control only segmented video can be seen When uploading a number of high and low resolution slides to an IVR service there is only option to choose one slide When PCM is activated in a Gathering enabled conference the PCM menu is displayed on top of the gathering slide inste
133. ect to the RMX For more details see the RMX 1500 2000 4000 Getting Started Guide Procedure 3 Connection to MCU on page 2 23 Configure the Default IP Network Service using the information for one of the networks connected a media card installed in the system For more details see the RMX 1500 2000 4000 Getting Started Guide Procedure 4 Modifying the Default IP Service and ISDN PSTN Network Service Settings on page 2 25 ay POLYCOM Version 7 1 Detailed Description Optional Configure the ISDN PSTN Network Service For more details see the RMX 1500 2000 4000 Getting Started Guide Modify the required System Flag to enable Multiple Services and reset the MCU Add the required IP Network Services to accommodate the networks connected to the RMX unit Select a Network Service to act as default for dial out and gateway calls for which the Network Service was not selected Place several calls and run conferences to ensure that the system is configured correctly Upgrading to Version 7 1 and Multiple Services 1 Gather Network Equipment and Address Information for each of the networks that will be connected to the RMX unit For a list of required address see Gather Network Equipment and Address Information IP Network Services Required Information on page 56 Upgrade the software version to Version 7 1 and install the activation key that contains the Multiple Services license as described in Upgrade Pat
134. ected 94 VNGR Video Video seen on HDX8006 7006 screen V7 0 2 17611 looks superimposed and blotchy after changing the video layout to full screen when connected via H 323 to a conference running on RMX 2000 with MPM x at a line rate of 384kbps and Encryption and LPR options enabled 95 VNGR Interoperability LifeSize systems are sometimes locking V7 0 2 17606 up and disconnecting when connected to a CP conference running on RMX 4000 with MPM at a line rate of 1920kbps video quality set to Sharpness and LPR Video Clarity and Send Content To Legacy Endpoint options enabled VNGR RMX Manager Double clicking on a card in Hardware V7 0 2 17602 monitor of the RMX Manager application displays the Card Properties dialog instead on the Processor Properties dialog box 97 VNGR Recording When an Audio Only conference starts V7 0 17596 the recording link does not activate VNGR Interoperability RadVision Scopia XT1000 is connected V7 0 2 17589 with a problem to a conference running on RMX 2000 with MPMx at a line rate of 4MB and LPR and Encryption enabled after viewing the IVR Welcome slide VNGR RMX Manager Selecting to save the Alarms and Faults V7 0 2 Choose Group 17586 to a text file when Group by MCU is by MCU again selected in RMX Manager results in an This time the text empty text file is saved to the file Save the file as XML 100 VNGR Content Chroma shift viewed on Legacy V7 0 2 17566 endpoints when sending
135. ecurityPrincipals Koren Bergman User E Microsoft Exchange Security Groups G localis User Bl Users marina Belshov User E Noa Reiter User Binas and 145 Servers Security Group _ Servers in this group can access remote G rmx Lopy Bec component Local Group Add to a group re Communications Server Web Co CBRTC Local Administrators Digable Account domain Server Administrators get I BTC Local Read only Administrators ma Password domain Read only Administrators g domain User Administrators get loc e Communications Server Server 8 e Communications Server service a RTC Local User Administrators RTC Server Applications RRT server Local Group Enable users for Communications Server Configure Communications Server users RTCComponentService Delete Communications Server users e Communications Server service a EBetccomponentUniversalservices DSL Comunicato Sarrar usei ers can be used as RTC MCU and BercrsuniversatServices Opan Home Page ers can be used as RTC IM servic BercProxytniversalservices Send Hal rs can be used as RTC proxy ser E RTCService All Tasks fice account of Office Communicatio GBletCuniversakclobalReadOnlyGroup hers have read access to RTC glob BercuniversalGlobalwritecroup at ers have write access to RTC glob PBercuniversalguestAccessGroup Delete ers have readonly access to vario GBntcuniversalReadOnlyAdmins Rename rs can only read RT
136. ed in slot 3 VNGR RMX Manager RMX Manager failed to install from login 1 Install prior to 17861 page and the request was aborted due to moving to initiating the following message Could not create the Secure Mode SSL TLS secure channel 2 Install from a network 3 Install locally from RMX Manager folder 181 N N N S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 7 Version 7 1 System Limitations ae Detected 78 VNGR Interoperability No cropping no border and shrunken V7 0 2 17823 video is displayed on the VVX endpoint when connecting a VVX endpoint HDX endpoint and a Telepresence endpoint to a conference set to Telepresence mode that is running on RMX 2000 with MPMx cards 17818 VNGR Interoperability Radvison Scopia XT1000 does not V7 0 2 17807 transmit video when connected at a line rate of at 1920kbps to a CP conference running on RMX 2000 with MPMx and its Resource Configuration set for Video Quality Optimized 81 VNGR Video A thin gray line is present at the bottom of V7 0 2 17796 the cells when connecting TPX and RPX endpoints to a conference running on RMX 2000 4000 with MPMx cards at a line rate of 3MB or higher and video quality is set to sharpness 82 VNGR General DTMF Tones Click amp View are heard by V7 0 2 17791 all conference participants in a conference running on RMX 2000 with MPMx 83 VNGR Content Sometimes Content is sent during the V7 0 2 17762 gathe
137. ed from RMX to MOC The MOC receives an error message There was a problem sending the tone VNGR Hardware Board recovery failure occurs after all 17194 units on board 2 stop sending data after 3 recovery attempts on RMX2000 running V7 0 0 162 with MPMx cards 67 VNGR Hardware DSP did not automatically recover after V7 0 1 17157 failure VNGR Video Participant is seen blurred when 17148 connecting with QVGA resolution to a conference layout of 1 7 VNGR Software On RMX 1500 Message Overlay is 17127 Version blurred on SIP and H 323 endpoints VNGR Video In a 2Mb conference with mixed HDX 17100 endpoints video flickered VNGR General Extraneous Total Number of Event 17099 Mode Resources field is displayed in the System Information properties box VNGR In an HD VSW conference endpoint 17079 after about 20 minutes endpoints suddenly disconnect from the conference The CDR lists asserts MCU internal problem VNGR Interoperability Loss of lip sync occurs on HDX9004 17073 endpoint talking to an HDX9000 endpoint in 2Mbps conference with the following mix of endpoints H323 PSTN PVX CMAD HDX dialed in via DMA with LPR on Gathering Off Echo suppression on VNGR General On both the RMX 2000 4000 when 17009 running conference on an MPMx card with a minimum of 8 participants and viewing content the conference terminates due an MPMx disconnection VNGR Software Call on RMX 2000 with
138. elds are in Japanese 32 VNGR General In the Web Client set to V7 0 15932 Japanese when selecting Software download click Browse you cannot view the binary download file VNGR General After modifying settings in V7 0 15808 the IP Network Services the Reset MCU message did not appear nor was the IP Network Service updated VNGR Hardware After upgrading RMX4000 V7 0 15801 an error message appears No RTM LAN or RTM ISDN installed on slots13 14 15 In fact no RTM ISDN card is installed in slot 13 VNGR General In the Ping Dialog box V7 0 15744 when clicking Ping an error message appears instead of receiving an IP address VNGR General When modifying the Port V7 0 15741 Gauge usage percentage from the default value 80 to a lower value 40 or 60 an error message is displayed The error message is not translated into the UI language VNGR General After updating the V7 0 15740 Exchange Integration Configuration window and clicking OK a Message alert 31006 does not provide you with any information as to the cause of the error 36 VNGR General In the Ping Dialog box V7 0 15743 when clicking Ping an error message appears instead of receiving an IP address wy POLYCOM Corrections and Known Limitations Table 6 Corrections Between Version 6 0 and Version 7 0 Detected ee VNGR General When Auto Layout is 15728 enabled in a conference th
139. em Updates After Upgrading on page 30 29 RMX 1500 2000 4000 Release Notes Version 7 1 wy POLYCOM Additional Optional System Updates After Upgrading IVR Services Update 30 When upgrading from version 4 0 and earlier Operator Assistance and the Gateway calls options require that the IVR Service includes specific new DTMF Codes and voice messages that are not automatically added to existing IVR Services in order to avoid conflicts with existing DTMF codes Therefore to use these options new Conference and Entry Queue IVR Services must be created In Version 6 0 recording can be controlled from the HDX remote control using the designated recording buttons This is enabled by changing the existing definitions of the DTMF codes of the Roll Call and Recording actions in the Conference IVR Services already defined in the RMX In Version 7 x PCM for ISDN participants is enabled by a DTMF code The code must be added to the DTMF Codes tab to enable the PCM for ISDN participants Default value is 1 To modify the Conference IVR Service 1 Inthe IVR Services list double click the service to modify or right click the service and select Properties 2 To add the gateway voice messages and dial tones click the General tab and select the appropriate wav files To modify the DTMF codes click the DTMF Codes tab 4 Modify the DTMF codes as follows Table 6 DTMF Code Changes STG FE 7 Start Resume Recording Sto
140. ence they view discoloration in the upper segment of their video 124 VNGR Interoperability On an RMX 4000 with MPM cards 17070 when running a 512 kbps conference with mixed HDX 8000 and VSX 3000 endpoints audio cuts ON and OFF 113 N N 186 wy POLYCOM Corrections and Known Limitations Table 7 Version 7 1 System Limitations re eos Desonplon Ry Wonton 125 VNGR IVR When two Avaya 1XC Softphone V7 0 17062 endpoints join a conference the IVR Service first to join conference music continues to play as if there is just one person in the conference 126 VNGR Hardware MPMx card remains in Startup mode V7 0 1 17001 instead of Major state after restoring the RMX to factory defaults and without configuring the IP address of the media card s in the Fast Configuration Wizard 127 VNGR LPR LPR is enabled by default in the V7 0 16997 conference profile when CP mode is selected LPR is disabled by default in the conference profile when VSW mode is selected Changing between CP and VSW modes causes LPR to be enabled disabled 128 VNGR Audio Audio volume of PSTN audio only V6 0 16981 participants connecting via GW is approximately three times lower than that audio volume of video participants 129 VNGR ISDN Dial in or dial out ISDN endpoints do not V7 0 16974 connect at line rates higher than 768kbps irrespective of profile setting 130 VNGR Software PCM is not supported with MPMx Cards V
141. encrypted YES Yes Yes Yes encrypted YES Yes non encrypted YES Yes non encrypted 126 ay POLYCOM Version 7 0 Detailed Description SIP Table 2 Defined SIP H 323 Participant Connection to the Conference Based on the Encryption Settings Continued ALLOW_NON_ Conference Participant Participant ENCRYPT_PARTY_ Encryption Encryption Connection IN_ENCRYPT_CONF Setting Setting Permitted Entry Queue Access Table 3 Encryption Flag vs Conference and Entry Queue Settings When SIP H 323 Participant Encryption is set to Auto ALLOW NON Entry Queue ere a ENCRYPT_PARTY_ Encryption p Encryption Move from EQ IN_ENCRYPT_CONF Setting een sehen uke Enabling Encryption In the Profile Encryption for the conference is in the Profile and cannot be changed once the conference is running For more details see RMX 2000 4000 Administrator s Guide Enabling Encryption in the Profile on page 2 66 At the Participant Level You can select the encryption mode for each of the defined participants as for H 323 participants Encryption options are affected by the settings of the flag in the system configuration Undefined participants are connected with the Participant Encryption option set to Auto inheriting the conference Entry Queue encryption setting For more details see RMX 2000 4000 Administrator s Guide Enabling Encryption at the Participant Level on page 2 67 127 wy POLYCOM RMX 1500 2000 4000
142. er several minutes participants could not connect due to MCU Internal Problem 32112 VNGR Diagnostics On the RMX1500 2000 when running 16142 the Diagnostic RTM ISDN test ID 717 RTM TDM FALC1 Diag the test fails Reason for the test failure RTM Timeout RTM didn t send Test Completed 127 VNGR Hardware After upgrading RMX4000 an error 16058 message appears No RTM LAN or RTM ISDN installed on slots 13 14 15 In fact no RTM ISDN card is installed in slot 13 128 VNGR Video When using the MPMx card to runa 16050 conference with Auto Brightness enabled no difference can be seen in the video between a light and darkened room 129 VNGR Audio RMX 4000 using HDX endpoints in 15938 2048Kpbs HD Video Switching conference using Siren22Stereo exceeds conference bit rate by sending data to endpoints at 2112kpbs 130 VNGR Upgrade When upgrading RMX4000 MPM from 15909 Process version 6 0 0 105 to version 7 0 0 91 the RMX Type RMX4000 does not appear in the Hardware Monitor window 131 VNGR Upgrade When upgrading RMX4000 MPM from 15907 Process version 6 0 0 105 to version 7 0 0 91 the Fabric Switch name is missing from the Hardware Monitor 132 VNGR Upgrade When upgrading RMX4000 MPM from 15904 Process version 6 0 0 105 to version 7 0 0 91 the fault Card voltage problem is displayed for all installed cards 133 VNGR Multilingual Japanese translation is missing in some V7 0 Soe NRTA
143. ertificates 00 eeeeseseeeeceeneeseeeeteeneees 83 Method I Using IIS Manager 7 and Microsoft Management Console 83 Creating the Certificate Request for the Polycom RMX System using IIS Mana OZ assessed ee en a asset E E OET TERO E EO COE Seid 83 To use the Microsoft Management Console to Export the Created C rtificate os cuscctesssaszessuseterscectadecdiausvuesedueseusscacescivsevesyestosesesevehfivesestesbsieestbeteseatea 84 Method II Creating the Certificate Request in Microsoft Lync Server 85 Creating a Temporary Certificate File sssssessssssesessessssiresrresresrerresressess 85 Creating the Certificate File for the RMX s ssssssssssssesissesssssresresrssresresresreeress 86 Retrieving the CA Account Information s sssssessesssesissesrsssresresresrrsresrenrese 91 Sending the Certificate File to the RMX nn snnssnssssssssssrsssresrtesnsesressseesessneenrrssneesnes 93 Optional Creating the Certificate Password File certPassword txt 93 Sending the Certificate file to the RMX ss sssssssssssessesssssresresresrnnresrenresrrsresneene 93 Supporting Remote and Federated Users in Microsoft Lync Server 2010 ICE EEMVILOTUIMENL E Genii aie E A E O E siden desley 95 Deployment Considerations sssini nnana Ean 96 Deployment Process for the RMX Systems s ss ssssssssessissrrsesrssresrerrrsrrsresreen 96 Task 1 Ensuring SIP Signaling Domains are Allowed ccsceeeeeeeee 96 Task 2 Creating an Activ
144. erver 2007 or Lync Server 2010 is specified and the Server Domain Name is the same as defined in the OCS Lync Server and in the Management Network for the DNS 7 Click the SIP Advanced tab Server User Name ICE Environment 8 Inthe ICE Environment field select MS for Microsoft ICE implementation to enable the ICE integration This field is disabled if the RMX is running in MPM Card Configuration Mode 135 Sy POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 9 Inthe Server User Name field enter the RMX User name as defined in the Active Directory For example enter rmx1234 This field is disabled if the ICE Environment field is set to None 10 Optional if the Fixed Ports options was selected previously Click the Ports tab to modify the number of UDP Ports allocated to the calls to accommodate the number of ports required for ICE dialing 11 Inthe UDP Port Range modify the number of UDP ports by enter the first and last port numbers in the range When ICE environment is enabled the number of ports defined in the range should be 2024 12 Click OK The RMX will register with the OCS Lync Server enabling automatic retrieval of the STUN server and Relay server parameters for ICE dialing These parameters can be viewed in the Signaling Monitor ICE Servers dialog box Monitoring the Connection to the STUN and Relay Servers in the ICE Environment 1 Inthe RMX Web browser in the RMX Management pane click Signa
145. ervice Environment must include both H 323 and SIP settings New Gateway Profile Display Name Routing Name Conference Profile ID Gateway Dial out Protocols SUPPORT_648944979 Factory_Video_Profile z H 323 SIP H 320 PSTN MVM VW WV Dial in Number 1 Dial in Number 2 i Use Dial In Numbers as Prefix Range Forward Prefix Number of Digits to Forward IP Network Service Default Service T Enable ISDN PSTN Access ISDN PSTN Network Service Default Service a m m T Hardware Monitor 70 The Hardware Monitor pane includes the status of the LAN ports on the RTM LAN cards Hardware Monitor ig Slot Type Status Temperat Voltage amp o RMX 4000 gi MPMX Normal Normal Normal ka 2 MPMX Normal Normal Normal ka s MPMX Normal Normal Normal Kg 4 MPMX Normal Normal Normal ka s FSM4000 Normal Normal Normal W 6 Empty Empty ka e CNTL Normal Normal Normal a 9 PWR1 Normal Normal a 10 PWR2 Normal Normal a 11 PWR3 Normal Normal 12 FANS Normal Normal Normal ka 13 RTM LAN Normal Normal Normal 14 Normal ka is RTM LAN Normal Normal Normal Ka i6 RTM LAN Normal Normal Normal ka 17 RTM IP4000 Normal Normal Normal 20 Backplane Amos Normal Q 21 LANS Normal ay POLYCOM Version 7 1 Detailed Description Signaling Monitor The Signaling Monitor pane includes the list of the IP Network Services defined in the system up to two in RM
146. eting System Flags on page 19 19 Flags defined per Network Service override their general definition in the System Configuration The following flags can be defined per service ALLOW_NON_ENCRYPT_PARTY_IN_ENCRYPT_CONF SIP_ENABLE_FECC ENABLE_H239 SIP_ENABLE_FECC ENABLE_CLOSED_CAPTION ALLOW_NON_ENCRYPT_RECORDING_LINK_IN_ENCRYPT_CONF NUMERIC_CONF_ID_LEN NUMERIC_CONF_ID_MIN_LEN NUMERIC_CONF_ID_MAX_LEN ENABLE_CASCADED_LINK_TO_JOIN_WITHOUT_PASSWORD MAX_CP_RESOLUTION ENABLE_IP_REDIAL QOS_IP_AUDIO QOS_IP_VIDEO ENABLE_CISCO_GK SIP_FREE_VIDEO_RESOURCES FORCE_CIF_PORT_ALLOCATION MS_ENVIRON MENT SIP_FAST_UPDATE_INTERVAL_ENV SIP_FAST_UPDATE_INTERVAL_EP H263_ANNEX_T H239_FORCE_CAPABILITIES MIX_LINK_ENVIRONMENT IP_LINK_ENVIRONMENT FORCE_STATIC_MB_ENCODING FORCE_RESOLUTION SEND_WIDE_RES_TO_IP ay POLYCOM Version 7 1 Detailed Description DISABLE WIDE_RES TO_SIP_DIAL_ OUT SEND_SIP_BUSY_UPONRESOURCE_ THRESHOLD Click the Routers tab Define the routers used in this network and that are other than the routers defined in the Management Network The field definitions of the Routers tab are the same as for the Default Management Network For more information see the RMX 1500 2000 4000 Administrator s Guide Click the Routers tab on page 14 16 7 Click the DNS tab gt 1P Network Service Name 1P Network Type H323 gt Gatekeeper Service Host Name PolycomMCU DNS Se
147. eues and 396 Ad Hoc conferences when adding Dial out participants to the conferences they could connect An MCU error message appears MCU INTERNAL PROBLEM 65012 VNGR General When defining a New Profile in the Video V6 0 14667 Settings tab and selecting a Layout in the Conference Profiles list there is no indication of the selected layout and the layout icon is missing VNGR General After changing the conference profile V7 0 14624 assigned to a conference template that includes participants some of these participant are randomly deleted from the conference template VNGR Audio On an RMX with a license for 800 audio 14578 only participants a disconnection cause always occurs after connecting the 767th participant VNGR RMX 4000 Display information for Slot 5 FSM 14386 Fabric Switch Module in the RMX 4000 Hardware Monitor is incomplete VNGR RMX Manager When using the RMX Manager a 14175 Message Alert 500 is displayed when an RMX running Version 4 6 is selected in the MCU s list 202 wy POLYCOM Corrections and Known Limitations Table 7 Version 7 1 System Limitations eas Detected 276 VNGR General Operator assistance function is blocked V6 0 14159 when the TelePresence mode is enabled 277 VNGR General A Shelf Voltage problem is always V6 0 14151 displayed in the System Alerts pane regardless of the actual status 278 VNGR Video On rare occasions in 2Mbps ISDN calls V6 0 14124 ISDN participants
148. ference running on RMX 4000 at a line rate of 1920kbps and Send Content to Legacy Endpoints option enabled Faults list indicated that the link between FSM 4000 and the media card was lost On RMX running H 323 384kbps conference with MPM or MPMx with Send Content to Legacy Endpoints enabled When HDX9004 sends content iPower9000 endpoint receives content while FX endpoint does not On RMX 1500 with MPMx High System CPU Usage fault occurs RMX 2000 with MPM displays empty video window in layout in ISDN IP mixed conference during load test V7 0 7 0 1 7 a Ep i Soo Bm 161 Sy POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 5 Corrections Between Version 7 0 and Version 7 0 1 ae Detected Workaroun oy ees boston aroun 7 VNGR Video When connecting 15 V7 0 16930 HDX8006 endpoints to a 1024kbps amp HD 720p conference with Video Clarity Sharpness Echo Suppression and Auto Layout enabled running on an RMX1500 the endpoints had low frame rates frozen video packet loss and incorrect video resolutions VNGR Video On RMX with MPMx 16910 High Profile endpoints HDX 8006 display green flash in video window of layout Attempts to send content result in MFA error followed by shaking video on HDX 9004 endpoints Multilingual Incorrect Japanese translation of Restore Last Version Hardware On an RMX 4000 with MPMx_D cards in the Diagnostic mode when
149. figured in the OCS 139 RMX 1500 2000 4000 Release Notes Version 7 1 140 Sy POLYCOM Table 2 ICE Environment RMX Active Alarms Active Alarm Phase Alarm Displayed When Troubleshooting ICE failure No response from the A V Edge Server to the RMX Service Request ICE failure Received Service message does not contain the Credentials ICE failure A V Edge server URI cannot be resolved ICE failure Service credential denied A V Edge server credentials rejected by the OCS Service Service Service Service The RMX did not receive a confirmation response from the A V Edge Server to the Service request The Service message response does not contain the Credentials The RMX failed to resolve The remote address of the Edge server URI This alarm indicates that the OCS does not configure with the Generated by the ICE stack S POLYCOM Corrections and Known Limitations Corrections and Known Limitations Corrections Between Version 7 0 2 and Version 7 1 Table 3 Corrections Between Version 7 0 2 and Version 7 1 ne Detected 1 VNGR RMX Manager When an HDX endpoint with a 384 kbps V7 19113 Gateway Profile dials to a Gateway using ISDN after accessing the IVR the call is dropped VNGR General On an RMX with MPM cards and a 768 V7 1 18961 kbps H 323 conference the Message Overlay continuously jumps VNGR RMX Manager When monitoring conferences on the 1878
150. flect the resource availability per Network Service 53 RMX 1500 2000 4000 Release Notes Version 7 1 S POLYCOM Fixed and Flexible Resource Allocation Mode On RMX 2000 4000 resources are divided between services according to the number of media cards associated with each service and the card assembly type for example MPM 40 vs MPM 80 If two identical media cards are installed in the system and each card is assigned to a different Network Service the resources are split between the services If two cards are installed but each card is of different assembly type the resources are allocated according to the card capacity ratio For example in a system with one MPM 40 and one MPM 80 the capacity ratio is 1 to 2 therefore a third of the resources will be assigned to the network service associated with MPM 40 and two thirds will be assigned to the Network Service associated with MPM 80 On RMX 1500 with two Network Services associated with one media card the resources of the two Network Services associated with one media card are not split between the network services In such a case resources are used per their availability by both Network Services equally In Fixed Resource Allocation Mode if the resources cannot be divided into whole numbers they will be rounded up to the nearest whole number assigning that resource to the Network Service with the higher capacity i e more media cards or media cards with higher capacity due to
151. fore the upgrade can take place 295 VNGR Encryption Rarely in an encrypted conference 12202 H 323 encrypted dial in and dial out participants cannot connect and an assert appears File EncryptionKeyServerManager cpp 204 Poo P A Set the system flag SEND_WIDE_RE S_TO_IP to NO to force the system to send 4CIF o T VNGR Content RMX does not support H 264 Content in V5 0 0 12178 ISDN calls wy POLYCOM Table 7 Version 7 1 System Limitations Corrections and Known Limitations er Detected 297 VNGR Interoperability In a conference with AES LPR and 12177 Video Clarity enabled H 320 Tandberg MXP endpoints connect with resolution of 960x720 while identical H 323 MXP endpoints connect with resolution of 720p 298 VNGR RMX Web Client In the RMX Web Client the main window 12172 opens up as full screen and cannot be resized VNGR General When a participant is moved from one 12116 conference to another and becomes the single participant in the destination conference the participant does not hear music General Occasionally after upgrading to version 5 0 from 4 0 3 4 1 0 4 1 1 the soft reset fails In a conference running at a line rate of 384 kbps H 320 encrypted participant cannot connect and an assert appears General Rarely a system error BridgePartyVideoOut cpp Line 1458 Code 1701 DEBUG ASSERT is written to the log file if a change is made to the conference layout while
152. g string is 5705555 the system will append the digits 5555 to the DMA prefix 26 and creating the destination number 265555 43 RMX 1500 2000 4000 Release Notes Version 7 1 wy POLYCOM Recording Status Indication Display 44 A Recording Indication is displayed to all conference participants informing them that the conference is being recorded The Recording Indication is displayed in the upper left corner of the participant s video layout while active recording is taking place When recording is paused a pause indicator is displayed REC Weekly Product Management Meeting Duration 1 hour An Enable Video Indication check box has been added to the Recording tab of the New Profile dialog box gt General Display Name gt Advanced gt Gathering Settings Line Rate 384Kbps gt Video Quality gt Video Settings Re da Sena I Enable Recording gt Skins Recording Link paw RS5124 5 Start Recording gt Network Services Immediately gt I Audio only The Enable Video Indication check box which enables the recording indication is selected automatically when the Enable Recording check box is selected Guidelines e Recording Indication is supported with MPMx cards e Ifthe conference has a Gathering Phase enabled the Recording and Paused indicators are displayed in the Gathering Slide ay POLYCOM Version 7 1 Detailed Description Content over ISDN Cascading Link Cas
153. g fo J lt FirstName gt lt LastName gt Use the following format lt SAMAccountName gt Specify a SIP URI Telephony Enterprise Voice In Assign users to a pool field select the required pool In the Generate user SIP URI select the Use the user principal name UPN In the Telephony field select Enterprise Voice Click the Enable button The selected user appears as enabled in the User Search pane 101 RMX 1500 2000 4000 Release Notes Version 7 1 Sy POLYCOM Task 4 Enable the RMX Account for Remote Access and Federation You need to configure the RMX user account for remote access and federation The following instructions assume you have configured a Lync Server edge server To configure the RMX account for federation and remote user access 1 Go to Start gt Run 2 Enter dsa msc and click OK The Active Directory Users and Computers console opens Right click the RMX user and select Configure Communications Server Users 4 Inthe Configure Communications Server Users wizard click Next In the Configure User Settings page select the Federation and Remote user access check boxes Configure Office Communications Server Users Wizard Configure User Settings Select the external connectivity enhanced presence and archiving settings you i want to configure for the selected users i Enable C Disable Enable Disable J Public IMconnectivity
154. g of DTMF tones after each change VNGR General An unclear message No utilizable unit V7 1 18111 for audio controller is displayed when removing all Media cards from the RMX V7 1 VNGR Interoperability When connecting to a Meeting Room 18026 with a desktop endpoint when ST clients connect and terminate the conference one participant remains in a disconnecting status Neither the conference nor the client can be deleted from the RMX VNGR Interoperability In DMA when a SIP endpoint is 18021 connected to a certain MCU and the user chooses to stop using it the call is routed to a different MCU while the call rate is reduced by 64k VNGR When a conference starts using the 17944 default conference profile after about 15 minutes ISDN HDX endpoints suddenly disconnect from the conference VNGR Interoperability When two IBM Sametime clients connect 17914 to a conference the ST client connecting N N N w from a desktop views video artifacts VNGR RMX Manager The Logger statues link with the RMX 17889 Manager failed repeatedly A manual reset was required to reestablish the link VNGR Video Full screen layout is displayed instead of 17888 3x3 layout when the 3x3 layout is selected using Click amp View from HDX9004 version 2 7 0 5547 Conference is running on RMX 2000 with either MPM or MPMx VNGR Hardware When inserting a Control Unit in Slot 4 in 17869 Hardware Monitor it is shown as insert
155. gnostics MPM MPMx Two diagnostic modes are now available on the RMX 1500 2000 4000 e Basic Mode e Advanced Diagnostic Mode A user must login with Administrator permissions in order to access Diagnostics General System Configuration MPM MPMx A new flag was added to the system configuration RMX2000_RTM_LAN This flag is for RMX 2000 only Set the flag to YES when the system is NOT set to Multiple Services and at least one RTM LAN card is installed in the RMX 2000 system This enables the direct connection of LAN cable to the LAN ports on the RTM LAN card for media transfer When set to NO default and the RMX 2000 is NOT set to Multiple Services the RTM LAN card s LAN ports are disabled for media transfer This flag should be set to NO when Multiple Services License is installed and the MULTIPLE_SERVICES flag is set to YES as the LAN ports are automatically enabled S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Version 7 1 Interoperability Tables Devices The following table lists the devices with which Version 7 1 was tested Table 3 Version 7 1 Device Interoperability Table Device Version Gatekeepers Proxies Polycom CMA 5 4 0 Polycom PathNavigator 7 0 14 Polycom SE200 3 00 07 ER001 Cisco gatekeeper 12 3 Radvision ECS gatekeeper 3 5 2 5 Iptel proxy 1 0 2 Microsoft OCS Server 2007 R2 3 5 6907 Microsoft Lync Server 4 0 7457 0 Broadsoft proxy BroadWorks release 14 sp9 Reco
156. grading to Version 7 1 and Multiple Services s s sssssssssssissesresrsesierresresresses 55 RMX Hardware Configuration se sssessesieresrisresrserisrtsresterieniresnterienrsnrsnrerrenesnts 56 Gather Network Equipment and Address Information IP Network Services Required Information ss sssssessssssesisressesiestesresresresntsreeresnesstereerens 56 RMX 4000 Multiple Services Configuration s ssssessesessesssesiesissrssressesrerrsrrese 57 RMX 2000 Multiple Services Configuration ss sssessesississsesierissrsrresresreressrese 58 RMX 1500 Multiple Services Configuration sssessesissesssesieriresreessesreresrres 59 RMX COMES UPALION ssces ices ciensscessssatincnesssesoucsdunsyavonndonpsananeeto sees donee Eaa EEEE EAE 61 System Flags and License Settings 00 0 0 cece eseese ss eeseseeeseseseseseseseseseseseseees 61 IP Network Service Definition cccccesccssesesesesesteseseseeescecesenesesssnensecesees 61 Setting a Network Service as Default o 0 cceeeeececessseseseseeseseseseseneneneneees 67 Ethernet Settings insten lt osevesvdespsenduodeveussssesesausosscuse suewstespecn easter gs chonstespedean 68 Signaling Host IP Address and MCU Prefix in GK Indications 68 Video Voice Port Configuration and Resolution Configuration 68 Conference Profile s iiscesseei cheer ies viah ine einen E RR 68 Gateway Profiles so cicsccsstetssssstssscscsssssvosscasssseseasonnsstsenssters ENEE EEN EENET TEE 70
157. he HDX endpoint s System Information page On HDX SD endpoints using the PAL mode when the conference line rate is set above 128 kbps 334 VNGR Video In a 4Mb conference set to Sharpness 10239 and the IVR Welcome Message enable video appears in a 4x3 format Disable IVR Welcome message and the video appears in 6x9 format S POLYCOM 1 Upgrade to HDX software version 2 5 0 5 2 Use conference line rates below 256 or above 768 kbps 3 Disable the IVR Welcome slide and avoid using a 1x1 Video Layout 335 VNGR LPR When an H 323 HDX endpoint sends V4 0 1 10104 Content the endpoint disables the LPR 336 VNGR IVR Customized CIF slide is not displayed on 10054 the HDX screen when connecting to a 1080p High Definition Video Switching conference 337 VNGR Interoperability When dialing out to a Tandberg MXP 9909 ISDN endpoint the IVR slide is not displayed although the IVR message is played IVR When DTMF codes have been entered by the participants the volume of the IVR Message may be suppressed or the message may be cut 208 B i E m wy POLYCOM Corrections and Known Limitations Table 7 Version 7 1 System Limitations oer Detected 339 VNGR Interoperability HDX endpoints may experience packet Set the endpoint 9830 loss when the HDX endpoint s LAN LAN Speed and Speed is configured to 100MB Duplex Mode to Auto 340 VNGR RMX Web Client Occasionally during an ongoing 9829 conference
158. he RMX a case you can try to connect to the MCU via the Shelf Management and reset the MCU from Sometimes when upgrading from version 5 0 2 to version 7 0 x the reset process fails In such the Hardware Monitor or you can hard reset the MCU by turning the Power off and on again 9 When prompted to wait while the RMX resets click OK The upgrade procedure takes approximately 30 minutes Connection to the RMX is terminated and you are prompted to reopen the browser RMX is not responding please reopen the browser A POLYCOM RMX 2000 4 10 After approximately 30 minutes close and reopen the browser 11 Enter the IP address of the RMX Control Unit in the browser s address line and press Enter to reconnect to RMX The browser displays a message indicating that it cannot display the requested page 12 Refresh the browser periodically until connection to the RMX is established and the Login screen is displayed You may receive a message stating Browser environment error Please reopen the browser POLYCOM RMX 2000 13 Optional Close and reopen the browser 14 Enter the IP address of the RMX Control Unit in the browser s address line and press Enter to reconnect to RMX 23 wy POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 The Login screen is displayed The version number has changed to 7 0 2 _S sWelcometal Polycom RMX 2000 User Name Login Password Version
159. hs to Version 7 1 on page 13 Place several calls and run conferences to ensure that the system upgrade was completed successfully Modify the required System Flag to enable Multiple Services DO NOT reset the MCU yet Connect the additional network cables to the RMX and change existing connections to match the required configuration as described in the RMX Hardware Configuration on page 56 At this point the Management Network can be modified to match the required local network settings cards you must install at least one RTM LAN card to enable the definition of If the RMX 2000 you are upgrading does not include RTM ISDN or RTM LAN multiple Network Services If no RTM ISDN or RTM LAN cards are installed the RMX 2000 works in a single Network Service mode and an alarm is issued by the system For more details about the installation of RTM LAN cards see the RMX 2000 Hardware Guide 6 Reset the MCU Connect to the MCU and Add the required IP Network Services to accommodate the networks connected to the RMX unit Select a Network Service to act as default for dial out and gateway calls for which the Network Service was not selected Place several calls and run conferences to ensure that the system is configured correctly 55 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 RMX Hardware Configuration Gather Network Equipment and Address Information IP Network Services Required Informa
160. ible Values YES NO Default NO This flag must be manually added to the system configuration and set to YES to enable this option For more information see the RMX 1500 2000 4000 Administrator s Guide Manually Adding and Deleting System Flags on page 19 19 If the MULTIPLE_SERVICES System Flag is set to YES and no RTM ISDN or RTM LAN card is installed in the RMX 2000 an Active Alarm is displayed IP Network Service Definition Use this procedure to define Network Services in addition to the Network Service already defined during first entry installation and configuration Each of the defined Network Service can be associated with one or more media cards installed in the system depending on the system type Once a media card is associated with a Network Service it cannot be associated with another network service To add new additional Network Services 1 In the Device Management pane click IP Network Services i 2 Inthe Network Services list toolbar click the Eh Add Network Service button 61 RMX 1500 2000 4000 Release Notes Version 7 1 62 3 Sy POLYCOM The New IP Service Networking IP dialog box opens gt gt Networking gt IP Network Service Name IP Network Service 1 gt Routers gt DNS gt Conferencing Signaling Host IP Address gt Gatekeeper G 172 2218852 gt Ports gt Qos gt SIP Servers Media Card 1 IP Address gt Security teva 1722218853 gt SIP Adva
161. icates lajxi GB me Action yew Favorites window Help Le x es almloles els E Console Root IssuedTo Issued ration Date Intended Actions E Sal Certificates Local Computer irmx 18630 isrexchlab local isrexchlab W2008DC CA 11 22 2012 Server Authentication E Personal Fulrmx18664 isrexchlab local isrexchlab W2008DC CA 11 21 2012 Server Authentication oS Fqlvm10 isrexchlab local isrexchlab W2008DC CA 11 23 2012 Server Authentication More Acin p m Trusted t Certification Authoritie PA amp E Enterprise Trust Intermediate Certification Authoritie amp 5 Trusted Publishers E Untrusted Certificates w2008w14 isrexchlab local isrexchlab W2008DC CA 11 16 2012 Server Authentication 5 Third Party Root Certification Autho m Trusted People m E Remote Desktop amp Certificate Enrollment Requests 5 Smart Card Trusted Roots E Trusted Devices Personal store contains 4 certificates I I In the certificate list double click the temporary certificate created in the previous procedure The Certificate General dialog box opens Click the Details tab S4 POLYCOM Version 7 1 Detailed Description 10 Click the Copy to File button Certificate The Certificate Export wizard is activated 11 Click Next 12 Inthe Export Private Key wizard window select Yes export the Private key option and click Next Certificate Export Wizard 89 Se
162. icon The RMX then resets 125 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Version 7 0 Detailed Description SIP SRTP Encryption of SIP Media is supported using SRTP Secured Real time Transport Protocol and the AES key exchange method SRTP Guidelines e Encryption of SIP Media requires the encryption of SIP signaling TLS Transport Layer must be used e Encryption of SIP Media is supported in CP and VSW conferences e All media channels are encrypted video audio and FECC e Encryption of SIP Media is available in MPM Card Configuration Mode Version 7 0 and later and MPMx Card Configuration Mode Version 7 1 and later e RMXSRTP implementation complies with Microsoft SRTP implementation e LPR is not supported with SRTP e Mixing encrypted and non encrypted endpoints in one conference is possible based on system flag settings ALLOW_NON_ENCRYPT_PARTY_IN_ENCRYPT_CONF The behavior is the same as for H 323 participants as shown in Table 2 and Table 3 For more information see RMX 2000 4000 Administrator s Guide Closed Captions on page 2 49 Conference Access Table 2 Defined SIP H 323 Participant Connection to the Conference Based on the Encryption Settings ALLOW_NON_ Conference Participant Participant ENCRYPT_PARTY_ Encryption Encryption Connection IN_ENCRYPT_CONF Setting Setting Permitted Yes Yes encrypted Yes Yes Yes encrypted YES Yes Yes encrypted YES Yes Yes non
163. implemented when routing Cascaded ISDN calls Table 1 2 MCU Interoperability Table fem e RMX RMX MCU User calls via a Gateway to a RMX v 7 1 Gateway Remote Conference user to conference RMX RMX User calls via a Gateway to a RMX v 7 1 Gateway Gateway Remote User behind Gateway user to user RMX MCU RMX MCU A dial out participants calls to a RMX v 7 1 remote conference conference to conference RMX MCU RMX A dial out participants calls to a RMX v 7 1 Gateway remote User behind a Gateway Conference to User 49 RMX 1500 2000 4000 Release Notes Version 7 1 50 Table 1 2 MCU Interoperability Table Continued p ee Endpoint RMX User calls directly to a remote RMX v 7 1 Gateway user behind a Gateway User to User RMX MCU Codian Dial out participants use a fixed RMX v 7 1 Gateway rule behind the Codian Gateway Latest Codian version RMX Codian Dial out participants use a fixed RMX v 7 1 Gateway Gateway rule behind the Codian Gateway Latest Codian version Codian RMX MCU User calls via a Codian Gateway RMX v 7 1 Gateway to a Remote Conference user to Latest conference Codian version Codian RMX User calls via a Codian Gateway RMX v 7 1 Gateway Gateway to a Remote User behind RMX Latest Gateway user to user Codian version RMX MCU Radvision User calls via a Radvision RMX v 7 1 Gateway Gateway to a Remote User Latest behind RMX Gateway user to Radvision user version RMX Radvisio
164. indows 7 Security Settings on page 7 2 Backup the configuration file For more information see the RMX 1500 2000 4000 Administrator s Guide Software Management on page 19 99 3 Install MCU Software Version 5 0 2 On the RMX menu click Administration gt Software Management gt Software Download 24 ay POLYCOM Version 7 1 Upgrade Procedure Browse to the Install Path selecting the Version 5 0 2xx bin file in the folder where Version 5 0 2 is saved and click Install At the end of the installation process the system displays an indication that the software was successfully downloaded and that a new activation key is required Click Close to close the Install Software dialog box When prompted whether to reset the MCU click Yes to reset the MCU At the end of the installation process the system displays an indication that the software was successfully downloaded The upgrade procedure takes about 30 minutes during which time an Active Alarm System Upgrade is displayed The RMX resets itself during the upgrade process and connection to the RMX Web Client may be lost If the workstation is logged in to the RMX Web Client during the resets the MCU State indicator at the bottom right corner of the RMX Web Client screen indicates STARTUP After about 30 minutes close and reopen the browser and connect to the RMX If the browser was not closed and reopened the following error message is displayed Browser envi
165. inting or clerical errors Information in this document is subject to change without notice 3 POLYCOM Table of Contents Version 7 1 New Features LiSt aici caccccasscusansesscacscccsssasanasisusnsentnnsssctestarcenennes 1 Version 7 1 Changes to Existing Features s sssnnennnnennnnnnnnnnnnnnnnnnnnnnnnnnnnne 2 Version 7 1 Interoperability Tables cccccsssesessssseeesesessesneeeeeeeeenseesees 4 DEVICES siinse E E EEEE EE EE EE EEE estes lovaeesetn cesta 4 Polycom RMX and Avaya Interoperability s ssssssssssssssessssssssiesresrrsresresreeresresses 6 RMX Web CHEE sesirik enii iain aai Eei PREEN AEE raTa ia Aai Eei ie eanas 7 Windows 7 Security Settings secorit iiini ai 7 Internet Explorer 8 Configuration ss sssssssssrrsssisrtssstesttssrtrstesntesrtenteesresntenntentenes 9 Polycom Solution S pport viscsccscescsesns cesses cvevectuescvevesteescuevestuvscucvevevsbedevasevoveuevsunsases 11 Version 7 1 Upgrade Package Contents eeccsssseeeeeeseseeeeeeeseneeeeneeeeeees 12 Where to Get the Latest Product Information eee eee eerie 12 Version 7 1 Upgrade ProCedure s ssssssesceressssseeeeneeeeesesensesneeneeeeeeenseeees 13 Uperade Paths to Version 7 1 cessos a EE E iS 13 Upgrading from Version 7 0 7 0 1 7 0 2 to Version 7 1 s sssssesssesssssssesiesreerisresseereen 14 Upgrading from Version 6 0 2 to Version 7 1 s sssssssssesissesresiesisissrsstesiesressesressesrese 17 Intermediate Upgrad
166. ion 7 1 Detailed Description 2 Inthe IP Network Services pane double click the Default IP Service E sir OF The Default IP Service Networking IP dialog box opens 3 Click the SIP Servers tab IP Network service Properties n entry gt gt Networking gt IP Network Service Name IP Network Service gt Routers Kons IP Network Type Hazas gt Conferencing SIP Server Specify X gt Gatekeeper gt Ports IP Server Type Microsot gt Qos gt SIP Servers gt Security gt SIP Advanced Tame es w Certificate Method CSR z SIP Servers Paramete Primary S Alternate Server Server I 172 26 Server ilsnd vs Port 5061 Outbound Proxy Servers Paramete Primary Server Server I 172 26 129 92 Port 5061 Make sure that the SIP Server is set to Specify Make sure that the SIP Server Type is set to Microsoft Make sure that the IP address of the Office Communications Server 2007 or Lync Server 2010 is specified and the Server Domain Name is the same as defined in the OCS Lync Server and in the Management Network for the DNS 7 Make sure that the IP address of the Lync Server 2010 is specified and the Server Domain Name is the same as defined in the Lync Server and in the Management Network for the DNS If the certificate file was not sent to the RMX previously you can send it now For more details see Sending the Certificate file to
167. ion SP Release 7 5 4 16 SP and ViewStation 512k Release 7 5 4 17 are connected to a conference running on RMX2000 with MPM at a Line Rate of 384kbps LPR Same Layout and Auto Layout are enabled 82 VNGR Hardware On an RMX 4000 when viewing the 16936 Signaling Monitor window the Active Alarms pane shows no link between Fabric Switch Module and MPMx card in slot 1 83 VNGR Software When a H 323 call is released without 16934 Version lobby conn_id parameter call memory is possibly not released 79 VNGR ISDN Video freezes on ISDN endpoints in a 16946 fully loaded RMX 2000 with MPMx when connecting disconnecting and reconnecting all the endpoints at a line rate of 256kbps 149 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 3 Corrections Between Version 7 0 2 and Version 7 1 Detected efe eee oem OOOO a VNGR Interoperability Avaya 1XC Softphone intermittently 16925 partially connects to conference RMX when connecting as 2nd or subsequent participant VNGR Interoperability On an RMX with version 7 0 when an 16921 Avaya 1XC Softphone dials Avaya 1XC Softphone when pressing the Conference button on the Avaya 1XC Softphone the Ad hoc conference on the RMX does not start VNGR Software RMX 2000 with MPMx stops receiving 16903 Version calls from DMA Subsequent calls disconnect with disconnection cause cited as Resources Deficiency 87 VNGR RMX Manager On an RMX2000 when monit
168. ions Between Version 6 0 and Version 7 0 ae Detected Workaroun General On the RMX 1500 in the V7 0 IP Network Service gt Management Network gt the Lan Ports tab appears It should be the IP tab General On an RMX with the MPM V7 0 card and version 7 0 when a conference is started from a Template with ViewStation 512 EX endpoints the system restarts unexpectedly General On an RMX 4000 with the V7 0 MPM card a CureDump ConfParty file is created and saved on file On the RMX2000 running V7 0 a conference based on the default Profile when the RMX dials out in SIP to the LifeSize endpoint the call connects but the LifeSize endpoint does not view video General In RMX Web Client when V7 0 viewing the Restore Factory Defaults window the Select the Backup amp Continue button to save the current configuration and restore factory defaults field is not translated properly in Japanese V7 0 General On an RMX 2000 with a 384kbps conference started from a Profile with three endpoints connected when the last endpoints disconnects an assert appears 32112 On an RMX with two MPMx cards when connecting two dial out PSTN participants there is no audio between them 168 wy POLYCOM Corrections and Known Limitations Table 6 Corrections Between Version 6 0 and Version 7 0 ee Detected Workaroun V7 0 24 VNGR SIP After creating a new SIP 15954 Factory and then deleting it you cannot create a
169. ist VNGR Software On RMX 2000 with MPM MCU Internal 16466 Version Problem 32112 occurs during mini load smoke on MPM when 20 video participants are connected at 384kbps 195 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 7 Version 7 1 System Limitations Detected Upgrade When downgrading to software Process V6 0 0 105 and performing Comprehensive restore to Factory default followed by upgrade to version V7 0 0 115 the upgrade procedure is stuck in Software Loading phase System Reset hard or soft is required to resolve the problem Software On RMX 2000 with MPMx H 261 Version endpoint that displays the default slide does not access nor display a new slide that is added to the IVR Service Software On RMX with Operator Conference Version selected in profile when trying to delete a running conference the popup message is displayed in mixed English and Japanese Software On RMX 1500 with two conferences Version running and Legacy Content enabled line artifacts are displayed in the middle of the CMAD screen after it is disconnected from the first and reconnected to the second conference Software RMX 2000 logs off during upgrade When the network Version procedure when network is under stress is busy use the RMX Manager application instead of the RMX Web Client to control the MCU Interoperability On an RMX2000 with the MPM card when connecting with an HDX9000
170. ith the SIP server ay POLYCOM Version 7 1 Detailed Description The registration is defined in the Conference Profile Network Services tab New Profile n m gt General i advencsd Display Name Weekly gt Gathering Settings Line Rate 384 Kbps _y gt Video Quality gt Video Settings Re nudo Setan 1P gai Services kne Service Name SIP Registration Accept calls gt IVR IP Network Ser T K gt Recording gt Network Services In the IP Network Services table the system lists all the defined Network Services one or several depending on the system configuration e To register the conferencing entity to which this profile is assigned to a Network Service in the Registration column click the check box of that Network Service e You can also prevent dial in participants from connecting to that conferencing entities when connecting via a Network Service In the Accept Calls column clear the check box of the Network Service from which calls cannot connect to the conference 69 RMX 1500 2000 4000 Release Notes Version 7 1 Gateway Profiles wy POLYCOM To enable the RMX to call the destination endpoint MCU via IP connection the Network Service for the call must be selected in the Gateway Profile dialog box The Network Service set as default is used if no other Network Service is selected If the same Network Service is used for H 323 and SIP calls the Network S
171. its list of allowed SIP domains in the Lync Server edge server Likewise if companyA wants to connect to calls managed by an RMX system on companyB companyB s SIP domains must be on the allowed SIP domain list of companyA s edge server To federate a Lync Server edge server with another Lync Server environment 1 On the Lync Server edge server navigate to the Computer Management console For example right click My Computer and choose Manage 2 Inthe console tree expand Computer Management gt Services and Applications gt Office Communications Server 2007 and right click Office Communications Server 2007 and then click Properties 3 Click the Internal tab 4 Inthe Internal SIP Domains support by Office Communications Servers in your organizations area click Add Domain 5 Inthe Add SIP Domain dialog box add each SIP domain to be supported in your Microsoft Lync deployment In the box type the FQDN of the SIP domain and then click Add After adding all SIP domains to be supported click Next ay POLYCOM Version 7 1 Detailed Description You need to add the following SIP domains Microsoft Lync edge server with which you want to federate For example LYNC companyB com The FQDN of the of the SIP signaling domain of the RMX system in companyB in the following format RMX_NAME LYNC_EDGE_SERVER_NAME DOMAIN COM The RMX system must also be configured as a static route for the Lync Server on the network where it resi
172. k Service B 57 RMX 1500 2000 4000 Release Notes Version 7 1 58 wy POLYCOM Figure 7 shows the cables connected to the RMX 4000 rear panel when one RTM ISDN and three RTM LAN cards are installed providing IP and ISDN connectivity The RTM ISDN card can be used for both ISDN and IP calls and only one IP network Service is associated with each RTM LAN card LAN cable Media amp PRI cable Signaling Network 4 LAN cable Media amp Signaling Network 3 LAN cable Media amp Signaling Network 2 LAN cable Media amp Signaling Network 1 Management Shelf Network Management Figure 7 RMX 4000 Rear Panel with LAN and PRI cables In this case up to four different IP Network Services can be defined one for each RTM LAN RTM ISDN cards installed in the system Several cards can be assigned to the same IP Network Service The definition of the network services attached to the RMX unit and which cards are assigned to each network service is defined in the IP Network Service RMX 2000 Multiple Services Configuration Connecting the cables to the RTM IP The following cables are connected to the RTM IP on the rear panel of the RMX2000 Table 6 LAN Connections to the RTM IP ay POLYCOM Version 7 1 Detailed Description Connecting the cables to the RTM LAN installed before connecting the additional network cables for media and If RTM LAN or RTM ISDN cards are not installed on the RMX the
173. ling Monitor 2 Inthe Signaling Monitor pane click the IP Network Service entry Click the ICE Servers tab PNetwork service Properties 1 gt RMX CSIP gt H 323 Service Name IP Network Service gt SIP Servers gt IcEServers ICE Servers Role IP Address Status 1 Status 2 Relay ServerU 172 26 129 19 Not Available Connection OK Fi Detection ice_firewall_detection_udp_enabled The system lists the ICE servers to which it is connected and the status of the connection of each of the RMX media cards status 1 status 2 etc to ICE servers One status is displayed for RMX 1500 two statuses are displayed for RMX 2000 and four statuses are displayed for RMX 4000 It addition the system indicates the status of the firewall detection in the RMX 136 ay POLYCOM Version 7 0 Detailed Description SIP Monitoring the Participant Connection in ICE Environment For each participant in the conference running in ICE environment you can view the local and the external IP addresses and the type of connection between the RMX and the participant remote The ICE information is displayed only for the media channels and not the signaling channel To view the channel properties of the participant 1 Inthe participants pane double click the participant entry or right click the participant entry and then click Properties 2 Click the Channel Status Advanced tab edoz ucowz com Proper
174. ling to RMX 218 VNGR General The Host name is not defined in the Fast 16296 Configuration Wizard during the initial system configuration Therefore when trying to configure either the Control or the Shelf IP address or both the error message Invalid Host Name is displayed when clicking OK 219 VNGR General In a conference with a few participants 16283 when opening the video preview pane and previewing the next participant without closing the pane the pane becomes minimized and does not show video of the next participant 220 VNGR Content Content sent from HDX in H 264 is 16281 automatically stopped when a second participant that does not support H 264 Content for example CMAD that only supports H 263 joins the conference When the content is sent again the Content protocol is H 263 to enable all conference participants to receive content 221 VNGR ISDN During a conference the ISDN line is 16264 functional but the line has no clock source 222 VNGR Cascading Create two 384kbps cascaded 16239 conferences with LPR enabled when creating the dial out Master link to the second conference is only partially connected 197 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 7 Version 7 1 System Limitations fiw oom emi erm VNGR General Connect to an RMX as Operator using 16237 the RMX Manager Then connect an Administrator to same RMX the following message appears
175. lock Test 120 Passed Bi 17 RTM IP PMC Uart Channel 106 Passed ooo 2 8 CNTL CF MDS on version files 606 Started 3 8 NTL CFereate del read write 604 Passed 4 8 cNTL CF file system check 605 Passed 7 1 RTM ISDN FPGA PILinkO clocktest 205 Passed 8 1 RTM ISDN PQ Memory Integrity 103 Passed s A RTM ISDN RTM DSP Memory Data Bus 701 Passed 10 1 RTM ISDN PQ Memory Address Bus 101 Passed i 1 RTM ISDN FPGA M S Link to PI 214 Passed Figure 1 1 RMX 2000 4000 Diagnostics Tests amp Monitoring Tests ay POLYCOM Version 7 1 Detailed Description Feature Changes RTM 1P1500 IPMC Uart Channel 106 Passed S CNTL1500 CF MDS on 606 Started CNTL1500 604 Passed CNTL1500 605 Passed RTM ISDN 1500 FPGA PI Link0 clock test 205 Passed RTM ISDN 1500 PQ Memory Integrity 103 Passed RTM ISDN 1500 RTM DSP Memory Data Bus 701 Passed RTM ISDN 1500 PQ Memory Address Bus 101 Passed RTM ISON 1500 FPGA M S Link to PI 214 Passed Figure 1 2 RMX 1500 Diagnostics Tests amp Monitoring Tests 7 Select the Run all Tests box and then click Run Selected Tests Table 1 2 Tests Selection Additional Test Parameters Run All Test Runs all tests listed in the TestActive column for the hardware component 8 The selected tests are initialized In the Tests Monitoring pane there is an indication of the Status of the Tests 9 This process may take some time Click Stop Running Test to end all the diagnostic tests The MCU completes the curre
176. ls Y ara e auae Ge J gt B http 172 22 163 211 EMa UI EMA html File Edit View Favorites Tools Help C FI BDvevideo QOO r RMX 2000 4000 amp gt z RMX 1500 Hard ware Monitor panes gaos Administration He Diagnostic Status Ready Estimated Duration 0 min a Selection Slot Type Status Progress 7 j MPMx D Diagnostics No Test Running i CNTL1500 Diagnostics No Test Running 4 You can select any one of the Hardware components indicating Diagnostics Normal in the status column and right click Properties from the menu The card s General Info Event Log Active Alarms properties are displayed 5 Run Diagnostic Tests amp Tests Monitoring by clicking the Run Tests button In the Hardware Monitor pane the toolbar and card statuses change to Tests in progress 119 RMX 1500 2000 4000 Release Notes Version 7 1 120 Sy POLYCOM Be de FEMA Shelf management fh gt Bl mh Eypace Gt O Administration ut Diagnostic Status Test in progress Estimated Duration 83min m 25 Time Left 62 min Selection Type Status Progress NTL Diagnostic Testin progress i r T lab T l 3 Test h MPM 40 Diagnostics Testin progress MPM 40 Diagnostics Testin progress T l RTM IP Diagnostics Failed Diagnostic Summary Y Slot _ Y Module Y Test Name Test ID Status YF Details xja
177. me and Password and click Login 21 Sy POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 In the Main Screen an MCU State indicator displays a progress indicator Starting up 15 25 showing the time remaining until the system start up is complete Intermediate Upgrade from Version 6 0 2 to Version 7 0 2 gt gt Continue with the upgrade from Version 6 0 2 to Version 7 0 2 as described starting on page 17 Upgrade from Version 7 0 2 to Version 7 1 gt gt Continue with the upgrade from Version 7 0 7 0 1 7 0 2 to Version 7 1 as described starting on page 14 To use the new features such as Operator Assistance and Gateway Sessions the IVR Services must be updated For more details see Additional Optional System Updates After Upgrading on page 30 Upgrading from Version 5 0 2 to Version 7 1 This upgrade requires an intermediate upgrade from Version 5 0 2 to Version 7 0 2 Intermediate Upgrade from Version 5 0 2 to Version 7 0 2 1 Download the software Version 7 0 2 software from the Polycom Resource Center web site downloading the Version 7 0 2 software to the workstation If Windows7 is installed on the workstation Protected Mode must be disabled before For more information see Windows 7 Security Settings on page 7 2 Obtain the Version 7 0 2 Product Activation Key from the Polycom Resource Center web site For more information see the RMX Getting Stated Guide Procedure 1 Fir
178. me must be defined for each RMX system installed in the Microsoft environment 4 Click Next 5 Enter the password that complies with the Active Directory conventions and confirm the password New Object User xi e Create in ilsnd vsg local Users Password eoceseeee Confirm password eocccccce I User must change password at next logon IV User cannot change password IV Password never expires I Account is disabled lt Back Cancel 6 Select the options User cannot change password and Password never expires Clear the other options 98 ay POLYCOM Version 7 1 Detailed Description 7 Click Next The system displays summary information New Object User x e Create in ilsnd vsq local Users When you click Finish the following object will be created Full name rmx111 User logon name imx111 ilsnd vsg local The user cannot change the password The password never expires id il Cancel 8 Click Finish The new User is added to the Active Directory Users list Task 3 Enabling the RMX User Account for Lync Server The new RMX user must be enabled for registration with the Lync Edge Server To enable the RMX User Account for Lync Server 1 On the computer running the Lync Server 2010 go to Start gt All Programs gt Microsoft Lync Server 2010 gt Lync Server Control Panel Ee Internet Explorer 64 bit a Ee Internet Explorer Windows Update
179. message is displayed indicating that the requested PCM session cannot be activated because the maximum number of concurrent PCM sessions are already activated FECC is then activated When PCM is active FECC can only be performed by the chairperson using PCM s Camera Control menu e FECC is available to all IP participants in the conference with the exception of the chairperson that has an active PCM session e If enabled Message Overlay is not displayed while PCM is active e Normal conference video is resumed after 4 seconds of inactivity within the PCM menu e Ifa chairperson with active PCM session is moved to another conference the PCM session is automatically terminated 105 RMX 1500 2000 4000 Release Notes Version 7 1 System Flag 106 Sy POLYCOM e The PCM_LANGUAGE System Flag determines the language of the PCM interface Possible Values ENGLISH CHINESE SIMPLIFIED CHINESE_TRADITIONAL JAPANESE GERMAN FRENCH SPANISH KOREAN PORTUGUESE ITALIAN RUSSIAN NORWEGIAN Default Current RMX Web Client language The Start PCM DTMF code for initiating PCM is configured in the DTMF Codes tab of the New Conference IVR Service or Conference IVR Service Properties dialog box The default DTMF Code is and can be modified or if required The default value of the Permission field is Everyone It can be modified to Chairperson gt Global gt Welcome Conference IVR Service Name gt Confere
180. mode after restoring the RMX to its factory defaults the option to define more than one IP Network Service Add Network Service button is disabled In Multiple Services mode the name of Add digits to the one IP Network Service cannot be names such as contained in the another IP Network IPService 1 and Service name otherwise all the calls will IPService 2 be routed to the same Network Service For example IP Network Service named IPService and IPServiceNew Interoperability Tandberg C20 and C90 endpoints version TC4 0 1 240265 connect as audio only to a VSW HD conference running on RMX version 7 1 Issue is not reproduced when Tandberg release 3 1 2 is installed on the endpoints General The Default IP Network Service configured using the Fast Configuration Wizard is not saved if no media cards are installed in the RMX during the configuration process 174 wy POLYCOM Table 7 Version 7 1 System Limitations er Detected V7 1 VNGR General Occasionally a DSP failure occurs 19477 followed by the following fault 0x80cd73cCMfaTask OnBadSpontindFr omMFA reason 1 description Crashing Dsp Decoder26x ERROR H263 VNGR Upgrade When upgrading an RMX 1500 with 19466 Process Multiple Services option enabled from version 7 1 0 115 to version 7 1 0 117 several asserts are displayed in the Faults list when the system is restarted ASSERT MplApi_FAILED_to_start_durin g_Startup_ ASSERT RtmlsdnMngr_FAILED_to
181. n 5 0 2 Product Activation Key from the Polycom Resource Center web site For more information see the RMX Getting Stated Guide Procedure 1 First time Power up on page 2 21 Backup the configuration file For more information see the RMX 1500 2000 4000 Administrator s Guide Software Management on page 19 99 Install MCU Software Version 5 0 2 On the RMX menu click Administration gt Software Management gt Software Download Browse to the Install Path selecting the Version 5 0 2xx bin file in the folder where the downloaded version is saved and click Install At the end of the installation process the system displays an indication that the software was successfully downloaded and that a new activation key is required On the RMX menu click Setup gt Product Activation The Product Activation dialog box is displayed with the serial number field completed Online Registration Click the PolycomResource Center Polycom Resource button to register your product and Center retrieve the Activation Key Serial Number VR2090520006 Activation Key x346 9EAF D1A0 0007 0006 In the Activation Key field enter or paste the Product Activation Key obtained earlier and click the OK button At the end of the Product Activation process the system displays an indication that the Product Activation Key was successfully installed Click the OK button When prompted whether to reset the MCU click Yes to reset the MCU
182. n RMX 1500 dial out from 256kbps V7 0 conference to ISDN endpoint forced to 1920 kbps displays green screen and disconnects with Internal MCU Problem Interoperability In DMA when a SIP endpoint is V7 0 connected to a certain MCU and the user chooses to stop using it the call is routed to a different MCU while the call rate is reduced by 64k On RMX with MPMx using H 323 with V7 0 HDX endpoint sites receive Siren14 instead of Siren22 Stereo audio algorithm in 6Mbps VSW conferences Software On RMX 1500 Video Preview is preceded V7 0 Version by a green screen momentarily before Video Preview starts Software When the privacy shutter of a VVX1500 V7 0 Version endpoint is closed a mosaic is displayed instead of a black screen Interoperability On RMX 1500 Video Preview View V7 0 Participant Received Video of VSX3000 endpoint is displayed as a green screen Problem occurs at 384kbps feature works correctly at higher call rates V7 0 Upgrade On an RMX 1500 2000 4000 with MPMx Process cards when upgrading to version 7 0 to build 139 and implementing the Diagnostic mode the MPMx card status remains in a startup phase 188 wy POLYCOM Corrections and Known Limitations Table 7 Version 7 1 System Limitations re ewosoy Desonplon Ry Wonton On an RMX 2000 with MPM cards V7 0 2 during an mixed ISDN amp IP 4096kbps conference with Auto Terminate Encryption LPR Sharpness Auto Layout
183. n User calls via a Radvision RMX v 7 1 Gateway Gateway Gateway to a Remote User Latest behind RMX Gateway user to Radvision user version Radvision RMX MCU User calls via a Radvision RMX v 7 1 Gateway Gateway to a Remote Latest Conference user to conference Radvision version Radvision RMX User calls via a Radvision RMX v 7 1 Gateway Gateway Gateway to a Remote User Latest behind RMX Gateway user to Radvision user version Endpoint RMX User calls directly to a DMA RMX v 7 1 Gateway controlled environment RMX MCU RMX A dial out participants calls to a RMX v 7 1 Gateway remote conference on a DMA controlled environment S POLYCOM ay POLYCOM OF Version 7 1 Detailed Description On the Codian gateway Content is not supported with line rates of 128kbps and below When using the following topology H 323 endpoint gt Codian Gateway gt ISDN Link gt RMX gt H 323 endpoint the Codian Gateway is unable to send DTMF and the call is disconnected VNGFE 3587 Sending Content from a participant over Radvision Gateway to a conference participant the GWP20 patch must be installed in the RadVision gateway On the Radvision gateway open the GWP20 User Interface Click Settings Advanced Commands In the Command box enter H239OlIcPatch In the Parameters box enter Enable and then click Send Advanced Commands Command Parameters H2390IcPatch Enable Available commands Available parameters AddServi
184. n1 7 V4 1 11382 layout with black stripes on the sides for aspect ratio fitting selecting a different layout using Click amp View causes the black stripes to disappear 328 VNGR Video When the video from an endpoint is V4 1 11351 blocked inconsistent video resolution settings are implemented 329 VNGR Interoperability During H 320 calls Lip Sync issues occur V4 1 11341 when content is being sent 207 RMX 1500 2000 4000 Release Notes Version 7 1 Table 7 Version 7 1 System Limitations Detected VNGR General When moving many participants 11324 simultaneously from one conference to the other both with a line rate of 1920 kbps a number of HDX8000 endpoints connect secondary When trying to disconnect and reconnect the participants connected as Secondary an MCU Internal error 32122 is displayed VNGR Interoperability In a ISDN dial in conference with a line 10989 rate of 384 kbps Tandberg MXP ISDN endpoints cannot view content 332 VNGR General Dial out to participants assigned to a 10922 Meeting Room will only start when the dial in participant who has activated it has completed the connection process and the Meeting Room has become an ongoing conference 333 VNGR Interoperability A black screen may appear in the 10849 following instances On HDX8000 HD Hardware version B endpoints when the conference line rate is set in the range of 256 768 kbps The Hardware version can be found on t
185. nRequestUri Fals a e MatchUri um1 isrexchlab 1local MatchOn1lyPhoneUri False Enabled Tr ue ReplaceHost InRequestUri False gt Site Israel Pi lt UserServer w2668w14 isrexchlab local Registrar w2668wi4 isr UserDatabase w2608w14 isrexchlab local FileSt 7 pwnxi863 isrexchlab local ymi i exchlab local gt The system displays the site parameters with the following required information Identity and Computer RMX FQDN Registrar registrar Lync Server FQDN In the Administrator Lync Server Management Shell terminal enter the command New CsTrustedApplicationPool Identity lt FQDN gt Registrar Registrar lt registrar FQDN gt site 1 ComputerFqdn lt FQDN gt ThrottleAsServer true TreatAsAuthenticated true For example if the lt FQDN gt is mx111 isrexchlab local and the lt registrar FQDN gt is w2008w14 isrexchlab local the command entered New CsTrustedApplicationPool Identity rmx111 isrexchlab local Registrar Registrar w2008wl4 isrexchlab local site 1 ComputerFqdn rmxl1ll isrexchlab local ThrottleAsServer true TreatAsAuthenticated Strue For a detailed description of the New CsTrustedApplicationPool command see http technet microsoft com en us library 425804 aspx A warning message is displayed rustedApplicationPool Identity rmxi 64 isrexchlab local egistrar Registr 2668wi4 isrexchlab local site 1 ComputerFqdn rmxi 64 isrexchlab local Thr leAsServer true
186. nagement Network Signaling Media Network 2 Network Switch Switch RMX Web Client Management HTTP S Me ee Signaling H 323 SIP ee iy Media RTP RTCP DNS Figure6 RMX 4000 Multiple Network Topology Sample SY POLYCOM Guidelines Version 7 1 Detailed Description Multiple Services system mode is a purchasable option and it is enabled in the MCU license Multiple Services system mode is enabled when the system configuration flag MULTIPLE_SERVICES is added and set to YES This option is supported with MPM and MPMx media cards Multiple Network Services are supported in MCUs with at least 1024MB memory only MCU units with memory of 512MB support only one IP Network Service Only IPv4 is supported for the definition of Multiple Network Services In RMX 1500 up to two Network Services one per LAN port can be associated with each Media card In RMX 2000 4000 a media card can be associated with only one Network Service On RMX 2000 4000 RTM ISDN or RTM LAN can be used for Multiple Services configuration An IP Network Service can be associated with one or several media cards If more than one card is associated with the same Network Service the system routes the calls to the appropriate card according to resource availability Participants on different networks can connect to the same conference with full audio video and content capabilities T
187. nce A running on MCU A The participant s dial out number is the dial in number of the Entry Queue or conference running on MCU B for example 54145106 MCU A dials out to an Entry Queue or conference B running on MCU B using the Entry Queue number for example 54145106 or the conference number When the participant who is a dial in participant in conference B connects to the Entry Queue the system plays to all the participants in Conference A the IVR message requesting the participant to enter the destination conference ID or if connecting to a conference directly the participant is requested to enter the conference password At this point the Conference A organizer or any other participant in the conference can enter the required information for the IVR session using DTMF codes For example the meeting organizer enters the destination conference ID 12345 Any DTMF input from conference A is forwarded to the Entry Queue on MCU B to complete the IVR session and enable the move of the participant to the destination conference B Once the DTMF codes are entered and the IVR session is completed the participant is connected to the conference and the connection between the conferences is established The system automatically identifies the calling participant as an MCU and the connection is identified as a cascading link and the cascading link icon is displayed for Q the participant RMX Configuration Enabling ISDN Cascading
188. nce Chairperson gt Conference Password gt General DTMF Codes z gt Roll Call Name CDTMF Code gt Video Services Terminate Conf 87 Chairperson Start Click amp Vie Everyone Oa TEENE ae Everyone Chairperson rease Listeni 76 Everyone ase Listen 76 Everyone Override Mute Everyone Start Resume R 2 Chairperson Stop Recording 3 Chairperson Pause Recordin 1 Chairperson Show numbero 88 Everyone Default DTMF Code o conca The PCM_FECC System Flag determines whether the DTMF Code the Arrow Keys FECC or both will activate the PCM interface In addition this flag can be used to disable the PCM Possible Values YES NO Default YES Table 4 summarizes the combined effect of the DTMF Code and PCM_FECC System Flag settings on the system Table 4 PCM_FECC DTMF Code PCM_FECC DTMF Code Effect on System Defined Both DTMF Codes and Arrow Keys will activate PCM Only the Arrow Keys can activate PCM Deleted Once PCM is activated the Arrow Keys lose their FECC functionality ay POLYCOM Version 7 1 Detailed Description Feature Changes Table 4 PCM_FECC DTMF Code PCM_FECC DTMF Code Effect on System Only the DTMF Code can activate PCM Defined Once PCM is activated the Arrow Keys lose their FECC functionality This System Flag must be added to the System Configuration file before it can be modified For more information see the RMX 1500 2000
189. nced Subnet Mask IP Network Type DNS H 323 amp SIP gt Networking gt IP Network Service Name eivicel gt Routers IP Network Type H 323 amp SIP gt gt Conferencing Signaling Host IP Address gt Gatekeeper 1Pv4 172 22 186 16 gt Ports gt QoS Sesin Servers p Media Card 1 IP Address ipva 1722218617 gt Security gt SIP Advanced Media Card 2 IP Address IPv4 Media Card 3 IP Address IPv4 p Media Card 4 IP Address IPy4 Subnet Mask 255 255 248 0 Define the following fields Table 9 Default IP Network Service IP eee See es Network Service Name IP Network Type Signaling Host IP Address Enter the IP Network Service name Note This field is displayed in all IP Signaling dialog boxes and can contain character sets that use Unicode encoding Select the IP Network environment You can select H 323 For an H 323 only Network Service SIP For a SIP only Network Service H 323 amp SIP For an integrated IP Service Both H 323 and SIP participants can connect to the MCU using this service Note This field is displayed in all Default IP Service tabs Enter the address to be used by IP endpoints when dialing into the MCU using this Network Service Dial out calls of participants to whom this network service will be assigned are initiated from this address This address is used to regis
190. nd relay Edge servers To add the RMX user to the Active Directory 1 Go to Start gt Run and enter dsa msc to open the Active Directory Users and Computers console 2 Inthe console tree select Users gt New gt User Active Directory Users and Computers BEE S Ble Action View Window Help ale x gt Am t Xf P RB Om targa Actie Drectory Users and Computers vsgausocs H E Saved Queries EP isnd vsg local B Bultin m Computers E 2002 User Domain Controllers G 2090 User E ForeignSecurityPrincipals Administrator User Built in account for administering the co Microsoft Exchange Security Groups Anastacia Ezrets User awra assaf User Delegate Control sot Publishers Security Group Members of this group are permitted to Find CERTS C_DCOM_ACCESS Security Group Dt un All Tasks gt Contact ra eee w TnetOrgPerson Lier New Window from Here Security Group DNS Administrators Group _ Men Window from FETE ms xchDynamicDistributiontist Refresh MSMQ Queue Alias Security Group DNS clients who are permitted to perfor Export List Printer Security Group Designated administrators of the domain OR rr Security Group All workstations and servers joined to t __ Properties SEIT Security Group All domain controllers in the domain Security Group All domain guests Hep Boomain Users Security Group All domain users Benterprise Admins Secu
191. nds are heard VNGR General When the MCU is in start 14276 up mode the upgrade status bar does not appear 55 VNGR SIP No video or low quality 12136 video is seen by a SIP HDX endpoint that connects to a conference set to 384 kbps at much higher line rate such as 4Mb 56 VNGR General Sometimes participants do 11703 not connect when the RMX is running under load The disconnection cause is stated as MCU internal problem 32121 173 SY POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Version 7 1 System Limitations Table 7 Version 7 1 System Limitations an Detected 1 V7 1 Reservation The scheduled start time Recurring Modify the reservations that span over different Reservations start daylight saving periods move by one time after the hour when the time changes This is due implementation of to reservations being saved in GMT time daylight saving only changes Upgrade When downgrading from version 7 0 2 68 Process to version 5 0 2 9 the following Active Alarm is displayed IPMClInterfaceFAILED READING IPMC version from CHIP err 6 elpmcRcvHexResponseFail Interoperability An empty video cell is shown for a second in the Personal video layout displayed on the VVX system that is connected to a conference running on RMX 2000 with MPMx card at a line rate of 1920Kbps and Send Content to Legacy Endpoint option enabled when the speaker changes while content is sent In Multiple Services
192. nfiguration Mode in addition to the MPM Card Configuration Mode ICE Environment MPM MPMx ICE environment is now supported in Integration MPMx Card configuration Mode in addition to the MPM Card Configuration Mode Dynamic Port MPM MPMx When the system flag Allocation SIP_FREE_ VIDEO RESOURCES is set to YES video ports are dynamically allocated or released according to the in the endpoint capabilities For example when an audio Only call is escalated to Video and vice versa2 or when the resolution is changed SIP Server Registration MPM MPMx Registration of conferences Meeting Rooms Entry Queues SIP Factories and Gateway Sessions was moved from the Network Service to the Conference Profile allowing you to individually select the conferencing entities that will register with the SIP server Default Network MPM MPMx A new field Server Type was added to Service the IP Network Service SIP Servers dialog box letting you select whether this server is a Microsoft server or a general SIP server General MPM MPMx PCM is now supported in MPMx Card Configuration Mode in addition to the MPM Card Configuration Mode In addition a new system flag PCM_FECC allows the user to determine whether the DTMF Code the Arrow Keys FECC or both will activate the PCM interface or disable the PCM feature wy POLYCOM Version 7 1 Changes to Existing Features Table 2 Version 7 1 changes Mode General Dia
193. ng the activation key the RMX Web Client disconnects from the RMX 28 VNGR Partners In Microsoft Lync environment with ICE V7 0 2 17753 Microsoft enabled when the RMX 4000 with MPM 80 dials out to two Lync Clients MOC1 with Creative Camera connected and MOC2 with CX5000 RoundTable connected MOC1 does not receive video from MOC2 29 VNGR Interoperability Flickering video is displayed for a few V7 0 2 17749 seconds on Lifesize Room 200 screen when connecting to a conference running on RMX 4000 at 4MB with Encryption and LPR enabled 143 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 3 Corrections Between Version 7 0 2 and Version 7 1 ar Detected 30 VNGR Video Poor video quality due to low frame rate V7 0 2 17742 is viewed on HDX systems when connecting to a CP conference running on RMX 2000 with MPMx at a line rate of 6MB with LPR Video Clarity and Gathering options enabled 31 VNGR Interoperability An RMX registered with the corporate V6 0 1 17732 OCS server however after restart the connection to OCS was broken and the RMX could not provision the ICE 32 VNGR General Occasionally RMX 4000 with MPM V7 0 2 17714 automatically resets when running conferences The system displays the Active Alarm NEW_VERSION_INSTALLED A new version was installed Reset the MCU although a new version was not installed 33 VNGR IVR HDX8006 and HDX9006 remain in the V7 0 2 17708 IVR Welcome stage
194. nges and close the dialog box wy POLYCOM Version 7 1 Interoperability Tables Polycom Solution Support Polycom Implementation and Maintenance services provide support for Polycom solution components only Additional services for supported third party Unified Communications UC environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners These additional services will help customers successfully design deploy optimize and manage Polycom visual communications within their UC environments Professional Services for Microsoft Integration is mandatory for Polycom Conferencing for Microsoft Outlook and Microsoft Office Communications Server integrations For additional information and details please see http www polycom com services professional_services index html or contact your local Polycom representative 11 RMX 1500 2000 4000 Release Notes Version 7 1 S POLYCOM Version 7 1 Upgrade Package Contents 12 The Version 7 1 upgrade package must be downloaded from the Polycom Resource Center and includes the following items e lan cfg file e LanConfigUtility exe e RMX Documentation RMX 1500 2000 4000 Version 7 1 Release Notes RMX 1500 2000 4000 Getting Started Guide RMX 1500 2000 4000 Administrator s Guide R R MX 1500 2000 4000 Hardware Guide RMX 1500 2000 4000 Quick Installation Booklet Installation Quick Start Guide for RMX 1500 200
195. nother new SIP factory A message alert appears fail to add SIP factory 25 VNGR General When viewing the V7 0 15952 properties of the Entry Queue when selecting IVR service provider only and clicking OK when re opening the Entry Queue properties the IVR service provider only is not selected 26 VNGR General When Dialing in from a V7 0 PSTN participant to an EQ when entering the DTMF the participant cannot connect 27 General In the Management V7 0 Network Properties IP tab when selecting ON Secured Communication and clicking OK the popup message states RMS instead of RMX 28 General After upgrading the RMX to V7 0 version 7 0 RMX IP address is not displayed 29 Interoperability When using Japanese V7 0 characters in the display name of VVX1500 175 VVX1500 176 endpoints the endpoints display only a number 30 General In the RMX Web Client V7 0 when creating a new gateway profile and clicking OK a wrong message appears Conference name already exists The message should be Failed to add Gateway Profile Display name already exists 169 RMX 1500 2000 4000 Release Notes Version 7 1 170 Sy POLYCOM Table 6 Corrections Between Version 6 0 and Version 7 0 ae Detected Workaroun er cneaory oesenpton goto 31 VNGR General When accessing the V7 0 15933 English version of the RMX Web Client when viewing properties of the conference profile some of the fi
196. nown Limitations Table 7 Version 7 1 System Limitations s e em eee Sg pee VNGR Interoperability In a 384kbps SIP conference with Auto 16650 Layout Sharpness Video Clarity Gathering and Send Content to Legacy Endpoints enabled when the RMX blast dial out all types of endpoints the VSX7000 and VSX8000 sites display video stills throughout the conference VNGR Interoperability In a conference started from the default 7 16646 Profile when the RMX dials out to an H 320 iPower 9000 endpoint the endpoint s video layout is shifted to the bottom right of the monitor with black borders on the left and top of the screen VNGR Interoperability In a conference started from the default V7 0 16644 conference profile when the RMX dials out to the H 323 iPower 9000 endpoint it views the IVR welcome screen for about 40 seconds before viewing conference video VNGR Interoperability A conference started from the default V7 0 16643 video conference an H 320 Sony PCS G50 endpoint transits the Entry Queue and when accessing the conference it connects with no video VNGR ISDN On RMX 1500 running a conference V7 0 16642 started from a conference profile when a ViewStation MP512 ISDN endpoint connects an error message appears Connected With Problem VNGR General Sometimes when upgrading to version V7 0 16625 7 0 and resetting the RMX 2000 an active alarm CPU slot ID not identified McuMngrCPU board id was not re
197. nt test running and then stops all remaining tests 10 When the Test are completed you have the option to download in Excel format two types of reports for analysis by your next level of support Export Diagnostic Summary Export Full Tests Results 11 The Diagnostics Mode can be exited by pressing the red System Reset icon 12 The RMX then resets Performing Advanced Mode Diagnostics 4 To run Diagnostics you are required to Login with administrator permissions To run Advanced Mode Diagnostics on a Hardware Component The Advanced Mode for other RMXs with MPM card s are identical e Onthe RMX 1500 less slots are used and the module naming conventions used on elements are different e Before running Advanced Mode Diagnostic testing on the CNTL module you must insert a formatted FAT32 USB key in any one of the CNTL panel USB ports of the RMX 2000 4000 On the RMX1500 insert the USB key in the front panel mouse or keyboard slot 4 e Most of the user interfaces illustrated in this section show the RMX 2000 with MPMx cards 121 Sy POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 1 Inthe list pane tool bar click the Advanced Mode 2 button Voltage RMX 2000 s3nsoubeig 1 MPMx S Normal Normal Norma Empty Normal ka 3 CNTL Normal Normal Norma m4 Empty Empty kg s RTM IP Normal Normal Norma B20 Backplane Normal ae 21 FANS Normal Normal Norma 4 22 PWR
198. nt to the RMX and the Install File dialog box closes In the Default IP Service Networking IP dialog box click OK In the Reset Confirmation dialog box click No to modify the required system flags before resetting the MCU or click Yes if the flag was already set Reset can be performed after setting the system flags for example setting the MS_ENVIRONMENT flag After system reset the RMX can register to the Lync server 2010 and make SIP calls Sometimes the system fails to read the pfx file and the conversion process fails which is indicated by the active alarm SIP TLS Registration server not responding and or SIP TLS Registration handshake failure Sending pfx file again as described in this procedure and then resetting the system may resolve the problem Supporting Remote and Federated Users in Microsoft Lync Server 2010 ICE Environment You can support federated or remote users by including a Lync Server edge server in your environment The Lync Server with an access edge server role supports the Interactive Connectivity Establishment ICE protocol which allows devices outside an organization s network to call other devices that are also part of the Polycom enabled 95 RMX 1500 2000 4000 Release Notes Version 7 1 96 Sy POLYCOM unified communications solution This functionality is supported in both the Lync Server 2010 the Polycom video infrastructure and Polycom HDX systems This functionality
199. o e Suspend or allow participant video e Mute all except chairperson and lecturer To view and change the Participants Mute Status 1 Use the Up Down arrow keys to select Participants Mute Status in the Main Menu and then press the Right arrow or key to confirm your selection or Press the 3 key on the Remote Device RMX 1500 2000 4000 Release Notes Version 7 1 112 wy POLYCOM The Participants Mute Status sub menu is displayed Participants Mute Status POLYCOM ALL Amy HDX Ken The sub menu displays the Muted Blocked and Video Suspended status of all participants endpoints ALL can be selected to mute and unmute all participant endpoints with the exception of the conference chairperson and lecturer Use the Up Down Left Right arrow keys to select a Mute Block or Suspend status icon Use the Zoom In key to toggle the state of the audio and video channels of the participants endpoints The status icons are summarized in Table 7 Table 7 Participants Mute Status Icons Sesto Audio output from this endpoint is allowed Other conference participants can hear the audio from this endpoint The endpoint is muted Other conference participants will not hear audio from this endpoint The audio input to this endpoint is allowed This endpoint can ci hear the conference audio The audio output to this endpoint is blocked This endpoint cannot receive the conference audio Video output fr
200. o the gatekeeper GW Profile ID on GW Aj The ID of the Gateway Profile on GW A to be used for routing the call to the Meeting Room conference running on MCU B Conference Meeting Room Entry Queue ISDN PSTN number the dial in number assigned to the Entry Queue Meeting Room Conference defined on MCU B including the required country and area codes Information required that is not part of the dialing string Destination Conference ID Only if using the Entry Queue on MCU B for routing calls or creating new ad hoc conferences The ID of the destination conference on MCU B The dialing string format lt GW A Prefix in GK gt lt Gateway Profile_ID on GW A gt lt ISDN Number assigned to the Meeting Room Conference Entry Queue gt For Example GW A prefix in Gatekeeper not used with SIP 22 Gateway Profile ID in GW A 9999 ISDN Dial in Number assigned to the Entry Queue MR conference 4444100 H 323 participant dials 229999 4444100 SIP participant dials if Central Signaling IP address of Gateway A is 172 22 177 89 9999 172 22 177 89 IP 4444100 If dialing an Entry Queue when prompted for the Destination number enters 3456 followed by the pound key using DTMF codes to create a new conference or join an ongoing conference with that ID 47 RMX 1500 2000 4000 Release Notes Version 7 1 Sy POLYCOM MCU to MCU Calls via ISDN Cascading Link A dial out ISDN participant is defined added to confere
201. oard it Sometimes when updating the Version 7 x license key the system displays the following 4 active alarm Active Alarms 1 172 22 185 145 2 11 57 15 2010 General Major Insufficient resources Resource Insufficient resources Description Ignore this Active Alarm and complete this installation procedure 15 wy POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 The upgrade procedure takes approximately 20 minutes Connection to the RMX is terminated and you are prompted to reopen the browser POLYCOM RMX 2000 E RMX is not responding please reopen the browser 10 Approximately 5 minutes after receiving this message close and reopen the browser 11 Enter the IP address of the RMX Control Unit in the browser s address line and press Enter to reconnect to RMX The browser displays a message indicating that it cannot display the requested page The version number in the Welcome screen has changed to 7 1 POLYCOM RMX 2000 Welcome sux Version Number teen E n 12 Inthe RMX Web Client Welcome screen enter your User Name and Password and click Login In the Main Screen an MCU State indicator displays a progress indicator showing the time remaining until the system start up is complete e If the default POLYCOM user is defined in the RMX Web Client an Active Alarm is created and the MCU status changes to MAJOR until a new A
202. oasoraa u fo oe a a aa 720p30 4CIF 60 SD 60 4CIF 60 SD 60 E a A 1080p30fps 720p60 1 E ISDN 25 0 at 128 60 at 128 ae 4E1 kbps 4 E1 T1 T1 Table 1 3 System Resource Capacities per Line Rate and Card Assembly in VSW Audio Video and Resolution VSW 2Mb VSW 4Mb VSW 6Mb 35 Sy POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 1 3 System Resource Capacities per Line Rate and Card Assembly in VSW Audio Video and Resolution ISDN 25 at 128 kbps 60 at 128 kbps 60 at 128 kbps Personal Layout Control via Polycom Touch Control Participants connected via HDX endpoints can control their Personal Layouts via the Polycom Touch Control device Polycom Touch Control Device Options Menu Layout Button Layout Menu Nine Sites Layout change requests sent by the participant to the HDX via the Touch Control device result in DTMF codes being sent from the HDX endpoint to the RMX The RMX responds by sending the requested layout to the HDX endpoint Guidelines e Personal Layout control via the Touch Control device is supported in H 323 SIP and ISDN networking environments e By default all DTMF codes from the Touch Control device begin with 36 ay POLYCOM 4 It is strongly advised that the Touch Control Prefix DTMF code not be Version 7 1 Detailed Description The default value of theTouch Control device Permission field is Everyone and can
203. oc cecee sess eesssessseeeeensseseseseseneseseees 28 Intermediate Upgrade 1 From Version 2 x 3 x to Version 4 1 1 oo 28 Intermediate Upgrade from Version 4 1 1 to Version 5 0 2 ccc 29 Intermediate Upgrade from Version 5 0 2 to Version 7 0 2 eee 29 Upgrade from Version 7 0 2 to Version 7 1 s ss essssessessserississrsrsesieriesessresresresresress 29 Additional Optional System Updates After Upgrading eee renee 30 IVR Setvices Update esc iicievd ives car neen naniniacseen asskeeevueee anon nti 30 Gathering Settings ksero tdbecunush iv cvexsseslovecsencd E 31 Upgrading the RMX Manager Application occ cecssssesescseesesescsesenesesescssanaeeeees 32 Version 7 1 Detailed Description sccserssssseeeeeeeeeseeeesseeneneeeeeeeensesees 34 New RMX 1500 MPMx Q Card Assembly cceeeeeccsssesesesescseseseseecscsesesesescseatanseess 34 RMX 1500 System Capacities per Card Assembly 0 cece teste e eee 34 Conferencing Capacities csscccisssssessissossssnsssesssteesibeovoveescenovenesseovasveesstornsvnnastos 34 RESOULCE CAaPacCltlES cascsies ccssscvesasecasahccaeseveesesacveasavcuvesvavesevuaieasevuvnvenwnsenendenesies 35 RMX 1500 2000 4000 Release Notes Version 7 1 Ww POLYCOM Personal Layout Control via Polycom Touch Control 00 cccecceeseeesessesteteteeeeeenes 36 Gelinas si is se ek We acids ise aie He eee 36 Automatically Generated Dial Strings in Gateway Calls oo ceceeeeseseseneeeeeeees 40 Calling a DMA Virtual Meeting
204. om the endpoint is allowed Other conference participants can see video from this endpoint Video output from the endpoint is suspended Other zx conference participants cannot see video from this endpoint The endpoint is neither muted nor blocked Q The endpoint is both muted and blocked ay POLYCOM Version 7 1 Detailed Description Feature Changes Camera Control This function is not available to chairpersons using PCM with ISDN endpoints The endpoint to be controlled must support Far End Camera Control FECC Using the arrow keys of the remote control device the chairperson can control the direction zoom and focus of a remote endpoint s camera To control a far camera 1 Use the Up Down arrow keys to select Camera Control in the Main Menu and then press the Right arrow or key to confirm your selection or Press the 4 key on the Remote Device The Camera Control sub menu is displayed Camera Control Bon i Use the arrow keys to select the square you want to control then press Zoom In and use Far End Camera Control 2 Use the Up Down Left Right arrow keys to select the far camera to be controlled A colored frame is displayed around the selected cell in the video layout 3 Use the Zoom In key to activate FECC Following a 10 second delay the FECC active icon wy is displayed in the video image of the selected site Selected Cell for Far End Camera Control 4 Use the Up Down Left Right Zoom In
205. on RMX 2000 with MPMx at a line rate of 384kbps VNGR Interoperability VVX is displayed in two conference 17636 video layout cells when connected over H 323 to a conference that includes two VVX endpoints when the VVX comes off hold while in the gathering screen One cell is live video and the other cell is frozen video 40 VNGR Incorrect display name of the RMX is 17633 displayed on SIP endpoints RMX Display name includes additional characters and not just the URI 4 VNGR Partners RMX does not identify the OC 4 version 17631 Microsoft Lync Server 2010 OCS W14 hence the wrong video settings are used 4CIF instead of CIF High Profile enabled SIP endpoint connected at a resolution of SD60 instead of 720p60 when connecting to a conference running on RMX 4000 at a line rate of 1024kbps with LPR enabled and Video Quality set to Motion 42 VNGR 17628 43 VNGR 17627 44 VNGR SIP endpoint no High Profile connected 17626 at a resolution of SD30 instead of SD60 when connecting to a conference running on RMX 4000 with MPMx at a line rate of 1024kbps with LPR enabled and Video Quality set to Motion High Profile enabled SIP endpoint connected at a resolution of SD30 instead of SD60 when connecting to a conference running on RMX 4000 ata line rate of 512kbps with LPR enabled and Video Quality set to Motion iPower 9000 remains in the IVR Welcome stage when connecting to a CP conference running at 384kbps with Video Qu
206. ons and Known Limitations Table 6 Corrections Between Version 6 0 and Version 7 0 Detected oe 11 VNGR 16734 Content On an RMX 1500 running an 768kbps conference with LPR Gathering Sharpness Auto Layout Echo Suppression Audio Clarity and Send Content to Legacy Endpoints enabled when sending content from the Sony XG80 endpoint HDX7600 endpoints do not view content ISDN On RMX 1500 running a conference started from a conference profile when a Viewstation MP512 ISDN endpoint connects an error message appears Connected With Problem IVR RMX 4000 On the RMX 4000 amp MPMx card when running an 4MB CP conference the Welcome slide does not appear General When a HDX A endpoint Connect dials the following string both HDXs Prefix_ID of the Gateway directly to a Profile ISDN to the regular number of the second HDX conference using an IP to ISDN call that is using and starts a 384kbps the same conference with IVR profile as the enabled if HDX A sends GW profile content to HDX B the HDX views a black screen General When a conference is active on the RMX 1500 in the Hardware Monitor LAN Properties there is an Status indication that the LAN Media is Inactive It should state active Interoperability Ina1920kbps conference with LPR enabled when connecting 3 HDX endpoints bad video appears 167 Sy POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 6 Correct
207. oring the 16896 RMX Manager with multiple MCUs and active conferences the Operator User commands are not implemented in the Participants pane 88 VNGR Hardware On an RMX4000 with MPMx_D cards in 16892 the Hardware Monitor the RTM_LAN card is not listed VNGR Software Log Analyzer output from RMX 1500 16890 Version 2000 with MPMx contains numerous CRT ART errors VNGR ISDN In a 384kbps H 320 conference with 16879 Video Clarity Auto Terminate Sharpness Echo Suppression Auto Layout Gathering and Send Content to Legacy Endpoints enabled when the RMX dials out to VS4000 FX EX VSX7000A and HDX9004 endpoints flickering and video artifacts are seen VNGR Interoperability On RMX 1500 audio interruptions are 16868 experienced by CMAD endpoints VNGR Software MCU INTERNAL fault received on RMX 16865 Version 1500 Unitld 20 board 1 didn t return ACK for H323_ RTP_UPDATE_PORT_OPEN_C HANNEL_REQ VNGR ISDN On RMX 1500 ISDN endpoint is listed 16863 with Connected With Problem status 150 wy POLYCOM Corrections and Known Limitations Table 3 Corrections Between Version 7 0 2 and Version 7 1 Detected VNGR Video On an RMX2000 with MPM cards ina 16858 4096kbps conference with Encryption LPR Auto Termination Sharpness Auto Brightness Audio Clarity and a 1x1 conference Layout enabled when connecting to 10 HDXs the Welcome screen on one of the endpoints partially fuzzy VN
208. p Recording Pause Recording Request Assistance for the conference PCM for ISDN participants only Reve PAs 5 To add the Operator Assistance Options click the Operator Assistance tab and select the appropriate options and messages ay POLYCOM Version 7 1 Upgrade Procedure For details on modifying the IVR Services see RMX 2000 Administrator s Guide Defining a New Conference IVR Service on page 15 9 Gathering Settings When upgrading from earlier versions the Enable Gathering check box in the Profile Properties Gathering Settings dialog box is not selected by default for existing Profiles To set Enable Gathering as default 1 Inthe RMX Management pane click Conference Profiles 2 Inthe Conference Profiles pane double click the Profile or right click the Profile and then click Profile Properties The Profile Properties General dialog box opens 3 Click Gathering Settings Profile Properties gt General gt Advanced Display Name gt Gathering Settings gt Video Quality gt Video Settings gt Skins I Enable Gathering gt IVR gt Recording Displayed Language English Access Number 1 Access Number 2 Info1 Info2 Info3 4 Select the Enable Gathering check box 5 Click the OK Button For more information see the RMX 1500 2000 4000 Administrator s Guide Gathering Phase on page 2 45 31 RMX 1500 2000 4000 Release
209. r r 7 IM and Presence 3 Enable Cancel e Users Voice Routing Response Groups i fe e Ro Voice Features 3 2 gt Conferencing Assign users to a pool Generate user s SIP URI Use user s email address Use the user principal name UPN Use the following format lt FirstName gt lt LastName gt Use the following format lt SAMAccountName gt Y Specify a SIP URI e n Telephony PC to PC only vig 4 The Select from Active Directory dialog box opens 100 ay POLYCOM 6 Version 7 1 Detailed Description Enter the RMX user name as defined in the Active Directory and then click the Find button Microsoft Lync Server 2010 Select from Active Directory Control Panel Select the type of search that you want to perform The requested user is listed in the Select From Active Directory dialog box Select the listed user RMX user and click OK The selected user appears in the New Lync Server User pane Select the following parameters fm Home H Topology IM and Presence amp Voice Routing o Voice Features Response Groups Conferencing Clients option amp Microsoft Lync Server 2010 Control Panel Monor g Lync Server2010 s Sign out NE erver User j Cancel gt Generate user s SIP URI Use user s email address Use the followin
210. r Thawte Request and obtain a certificate from your enterprise CA If your organization permits the submission of certificate requests directly to the enterprise s CA server use the Lync Server Certificate Wizard From it you can then download an export file of the certificate to your PC for later installation on the Polycom RMX system This procedure is described below Before you proceed make sure that You have all the fully qualified domain names FQDNs of the system for which you are creating a certificate These host names are in the primary DNS server of the environment and resolve correctly to the Polycom RMX system If the host information in DNS is wrong the certificates will not work Methods for Creating the Certificates Method I Using IIS Manager 7 to create the certificate request and the Microsoft Management Console to export the created certificate This is the recommended method Method II Using Administrator Lync Server Management Shell for creating the certificate request and exporting it This is an alternative method if Method I cannot be performed Method I Using IIS Manager 7 and Microsoft Management Console Creating the Certificate Request for the Polycom RMX System using IIS Manager 7 1 On the Lync Server select Start gt All Programs gt Administrative Tools Internet Information Services IIS Manager 7 0 to open IIS 7 Under Connections double click the server name In the
211. r as the SIP Server and the RMX user defined in the Active Directory must also be defined in the RMX ICE environment parameters Microsoft environment the MS_ENVIRONMENT flag is set to YES the IP Network Service is set to work with Office Communications Server as the SIP Server and the TLS certificate is installed For a detailed description of these settings see the RMX 1500 2000 4000 Administrator s Guide Appendix H The procedure described here assumes that the RMX is configured to work in To configure the RMX for ICE Dialing 1 Inthe RMX Web browser in the RMX Management pane expand the Rarely Used list and click IP Network Services i 2 Inthe IP Network Services pane double click the Default IP Service Gir or i entry 134 ay POLYCOM Version 7 0 Detailed Description SIP The Default IP Service Networking IP dialog box opens 3 Click the SIP Servers tab Pk Service Properties Network Service Name P Network Sevice aa IP Network Type Hazsesie a SIP Server SIP Server Type Transport Type Certificate Method SIP Servers Paramete Primary 9 Alternate Server Server I 172 26 Server ilsnd vs Port 5061 Outbound Proxy Servers Paramete Primary Server Server I 172 26 129 92 Port 5061 Make sure that the SIP Server is set to Specify Make sure that the SIP Server Type is set to Microsoft Make sure that the IP address of the Office Communications S
212. rability Sony PCS G70 v2 61 and Sony V5 1 Force the 6902 PCS 1 v3 41 endpoints cannot connect endpoints to to conferences using SIP connections connect using H 323 connection VNGR Multilingual Multilingual Settings are not reflected on 5310 the Shelf Management login page and the multilingual flags appear in the Shelf Manager window even when they have not been selected in the Multilingual Settings pane VNGR Multilingual The Display Name of undefined dial in 5151 participant using HDX and VSX 7000 endpoints is displayed in English in the RMX Web Client with party hung up 0 status VNGR Interoperability Faulty connection status is indicated 3977 when the RSS 2000 recording link is the only participant in a conference and its video stream is not synchronized VNGR ISDN When a busy signal is returned by a 4405 PSTN dial out participant the RMX does not redial but disconnects the participant The video stream is synchronized when the first participant connects to the conference o v2 0 0 359 VNGR Interoperability HDX VSX endpoints cannot connect V1 1 0 Connect directly 4652 directly to conferences while registered using the MCU IP with Cisco Gatekeeper using the Address via the IP NID string Transit Entry Queue n 210 wy POLYCOM Corrections and Known Limitations Table 7 Version 7 1 System Limitations rr Detected 362 VNGR General The Click amp View menu doesn t appear in V1 1 0 Use
213. raffic on one network does not influence or affect the traffic on other networks connected to the same MCU unless they are connected to the same media card If one network fails it will not affect the traffic in the other connected networks unless they are connected to the same media card and the card fails Maximum Number of services that can be defined per RMX platform Table 2 Maximum Number of IP Network Service per RMX Platform RMX Platform IP Network Services Services is RMX 1500 2 RMX 2000 2 2 RTM ISDN RMX 4000 4 2 RTM ISDN and 2 RTM LAN Participants are associated with a Network Service and use it resources as follows Dial in participants according to the network used to place the call and connect to the RMX Dial out participant according to the Network Service selected during the participant properties definition by the RMX administrator or during conference definition according to the Network Service selected as default by the RMX administrator Resource Allocation and Capacity The Video Voice Port Configuration and the Resolution Configuration settings are configured per MCU and affect the resource capacity of the MCU They are reflected in the port gauges displayed on the RMX management application s main screen In Multiple Networks mode the overall resources as configured in the Video Voice Port Configuration are divided between the Network Services However the port gauges do not re
214. rator s Guide Click the SIP Servers tab on page 14 25 Click the Security tab The field definitions of the Security tab are the same as for the Default IP Network Service For more information see the RMX 1500 2000 4000 Administrator s Guide Click the Security tab on page 14 28 Optional To configure the ICE environment click the SIP Advanced tab Modify the following fields Table 11 Default IP Network Service SIP Advanced a oe Server User Name Enter the Username for this service as defined in the Active Directory For example enter rmxNet2 This field is disabled if the ICE Environment field is set to None ay POLYCOM Version 7 1 Detailed Description Table 11 Default IP Network Service SIP Advanced Continued E ICE Environment Select MS for Microsoft ICE implementation to enable the CE integration This field is disabled if the RMX is not running in MPM Card Configuration Mode 18 Click the OK button The new Network Service is added to the IP Network Services list pane Setting a Network Service as Default The default Network Service is used when no Network Service is selected for the following e Dial out participants e Reserving resources for participants when starting an ongoing conference e Gateway calls In addition the Signaling Host IP address and the MCU Prefix in GK displayed on the RMX Web Client main screen are taken from the default H 323 Network Servi
215. rchased and sent to the RMX Configure the Polycom RMX FQDN Name in the DNS Perform the following procedure to enable the Polycom RMX system to receive Lync Server calls 1 Onthe computer with the DNS installation open the DNS Manager and expand the Forward Lookup Zone iix File Action View Help e 2mB abl H mli aE E Forward Lookup Zones sites E _msdes isrexchlab loca Reverse Lookup Ze E DomainDnsZones E ForestDnsZones g same as parent folder Start of Authority SOA 45 w2008dc isrexchlab lo same as parent folder Name Server NS w2008dc isrexchlab local same as parent folder Host A 172 22 186 199 Host A 172 22 187 119 Host A 172 22 187 119 Host A 172 22 187 119 C Conditional Forwarders E fa Global Logs TETEE Host A 172 22 186 199 static E w2008w 14 Host A 172 22 187 119 11 17 2010 2 vmi0 Host A 172 22 192 110 TTS 77 RMX 1500 2000 4000 Release Notes Version 7 1 78 wy POLYCOM Right click the lt local domain zone gt and then click New Host D _ 5 x Fie Action View Help 9 Ale RO aos lbs ad DNS Name type ata g Ww2008pc _msdcs E 5 Forward Lookup Zones E _sites E _msdcs isrexchlab local D tp a Update Server Data File a udp a E DomainDnsZones E ForestDnsZones E E same as parent folder Star
216. rder Polycom RSS 2000 4 0 0 001 360 Polycom RSS 4000 6 4 0 0 26517 MCUs Call Managers Network Devices and Add ins Polycom MGC 25 50 100 and MGC 50 100 Polycom DMA 7000 Avaya IP Softphone Cisco Call Manager Polycom VBP 5300LF S25 Polycom Conferencing Add in for Microsoft Outlook wy POLYCOM Version 7 1 Interoperability Tables Table 3 Version 7 1 Device Interoperability Table Continued RMX 1500 2000 4000 Release Notes Version 7 1 Sy POLYCOM Table 3 Version 7 1 Device Interoperability Table Continued Tandberg C Family RadVision E P SCOPIA XT1000 RadVision SCOPIA E P Microsoft OC client R2 Microsoft Lync client Vidyo Desktop client Polycom RMX and Avaya Interoperability For questions and support on the Polycom Avaya integrated solution please contact your Avaya Authorized Service Provider The Polycom RMX 2000 4000 series of MCUs running software version 7 0 1 16 register to current generally available versions of Avaya Aura Session Manager R6 0 to provide multipoint video calls Polycom RMX 4000 RMX 2000 and RMX 1500 can call and receive calls with current generally available versions of Avaya one X Communicator H 323 video soft clients R5 2 on Aura Communication Manager R5 2 1 R6 0 and R6 1 Version 7 1 Interoperability Tables 3 POLYCOM RMX Web Client The following table lists the environments Web Browsers and Operating Systems with which the RMX Web Client was tested
217. re 2 Call Flow from ISDN Endpoint to H 323 Endpoint with Automatically Generated Forwarded Dial String For example e The ISDN prefix is 9251 The dial in number range defined in the ISDN Network Service can be 100 to 400 that is 9251100 to 9251400 e The dial in numbers assigned to the Gateway Profile can the entire range or part of the range of other Gateway Profiles are to be used 100 to 200 that is 9251100 to 9251200 e The aliases assigned to the IP endpoints will range between 100 to 200 or 400 for the full range as well e MCU Prefix in the gatekeeper 79 e Number of digits to append same as the ISDN prefix is this example 3 e The destination endpoint alias is 123 e The ISDN endpoint dials 9251123 The RMX truncates the four first digits 9251 replacing them with 79 and appends 123 to 79 to create the destination number 79123 which is sent to the gatekeeper for routing Configuring the Gateway Profile Gateway Profile is described in RMX 1500 2000 4000 Administrator s Guide Defining the Gateway Profile on page 16 17 Changes to the Gateway Profile dialog box e Existing fields have been changed Dial in Number 1 has been changed to First Dial in Number 41 RMX 1500 2000 4000 Release Notes Version 7 1 42 wy POLYCOM Dial in Number 2 has been changed to Last Dial in Number These fields now define a range of Dial in numbers e Anew check box Use Dial in Numbers as Destin
218. ring phase and is shown through the gathering phase slide background it is displayed as a layer underneath it when the Sent Content to Legacy Endpoint option is enabled in a conference running at 384kbps 84 Partners In Microsoft Lync environment with ICE V7 0 2 Microsoft enabled when a Lync client dials an Entry Queue running on RMX 4000 with MPM 80 the Lync client is not given enough time to enter the meeting room ID and is disconnect from the Entry Queue 85 Partners In an environment that includes the V7 0 2 Microsoft Microsoft Lync server and RMX 4000 MPM 80 with ICE enabled when the Lync client escalates to video after connecting as Audio Only to a Meeting Room that is running at 384kbps with Encryption and LPR enabled artifacts appears at the start of the video 182 wy POLYCOM Corrections and Known Limitations Table 7 Version 7 1 System Limitations er Detected VNGR Partners In an environment that includes the 17743 Microsoft Microsoft Lync server and RMX 4000 MPM 80 with ICE enabled when the RMX dials out to two Lync clients with HDX connected the second Lync client is disconnected from the conference that is running at 384kbps with Encryption and LPR enabled due to a SIP HW internal MCU problem 87 VNGR Gateway RMX Gateway calls status messages do 17731 not appear on HDX endpoint after the RMX version was upgraded from 5 xx to 7 01 88 VNGR Content Video freeze was experienced by many 17729
219. rity Group Designated administrators of the enterp Ef Group Policy Creator Owners Security Group Members in this group can modify group Guest User Built in account for quest access to the G vox1s7 User hdxtemp temp User Pl HelpServicesGroup Security Group Group for the Help and Support Center ido Tamir User Bus_wee Security Group IIS Worker Process Group israel Admin User G israelo1 User wj 8 sr2ctce User zl Create a new object 131 Sy POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 3 Inthe New User wizard define the following parameters e Create in ilsnd vsg local Users nx1 234 Initials Last name Full name t 234 User logon name Jr 234 ilsnd vsg local bd User logon name pre Windows 2000 JILSND frm 234 First name Cancel Table 2 Active Directory New User Parameters for the RMX eS ee First Name Enter the name for the RMX user This name will be used in the configuration of the ICE environment in the RMX Full Name Enter the same name as entered in the First Name field User Login Name Enter the same name as entered in the First Name field and select from the drop down list the domain name for this user It is the domain name defined for the Office Communication Server 4 Click Next 5 Enter the password that complies with the Active Directory conventions and confirm the password New Object User Eg e
220. ronment error Please reopen the browser The version number in the Welcome screen has changed to 5 0 2 _ 5 Ss SWelcome tal Polycom RMX 2000 User Name Login Password Version nx v5 02 Number togn In the RMX Web Client Welcome screen enter your User Name and Password and click Login In the Main Screen an MCU State indicator displays a progress indicator Starting up 15 25 showing the time remaining until the system start up is complete Intermediate Upgrade from Version 5 0 2 to Version 7 0 2 gt gt Continue with the upgrade from Version 5 0 2 to Version 7 0 2 as described starting on page 22 Upgrade from Version 7 0 2 to Version 7 1 gt gt Continue with the upgrade from Version 7 0 7 0 1 7 0 2 to Version 7 1 as described starting on page 14 To use the new features such as Operator Assistance and Gateway Sessions the IVR Services must be updated For more details see Additional Optional System Updates After Upgrading on page 30 25 RMX 1500 2000 4000 Release Notes Version 7 1 wy POLYCOM Upgrading from Version 4 x to Version 7 1 This upgrade requires the following intermediate upgrade procedures 1 2 Upgrade from Version 4 x to Version 5 0 2 Upgrade from Version 5 0 2 to Version 7 0 2 Intermediate Upgrade from Version 4 x to Version 5 0 2 26 1 2 Download the Version 5 0 2 software from the Polycom Resource Center web site Obtain the Versio
221. rrow keys to navigate to the second page of the Main Menu 2 Use the Up Down arrow keys to select Drop Participant and then press the Right arrow or key to confirm your selection or Press the 7 key on the Remote Device The Drop Participant sub menu is displayed Drop Participant POLYCOM 2 Amy HDX9004 3 Ken 3 Using the Up Down arrow keys select the participant to be disconnected and then press the Right arrow or key to confirm your selection or Press the Numeric Key on the Remote Device corresponding to the participant entry 115 RMX 1500 2000 4000 Release Notes Version 7 1 116 Sy POLYCOM Terminate Conference Although this function can be accessed and viewed by chairpersons using PCM with SDN endpoints conference termination cannot be executed Although this function can be accessed and viewed by chairpersons using PCM with ISDN endpoints conference termination cannot be executed To terminate a conference 1 2 3 Use the Up Down arrow keys to navigate to the second page of the Main Menu Use the Up Down arrow keys to select Terminate Conference and then press the Right arrow or key to confirm your selection or Press the 8 key on the Remote Device The Terminate Conference sub menu is displayed Terminate Conference POLYCOM Are you sure you want to exit the conference If yes press Right key to Exit If no press Left key to remain Press the Right arrow key to confirm
222. rsion 7 1 software from the Polycom Resource Center web site downloading the Version 7 1 software to the workstation If Windows7 is installed on the workstation Protected Mode must be disabled before For more information see Windows 7 Security Settings on page 7 2 Obtain the Version 7 1 Product Activation Key from the Polycom Resource Center web site For more information see the RMX Getting Stated Guide Procedure 1 First time Power up on page 2 21 3 Backup the configuration file For more information see the RMX 1500 2000 4000 Administrator s Guide Software Management on page 19 99 4 Install MCU Software Version 7 1 On the RMX menu click Administration gt Software Management gt Software Download 5 Browse to the Install Path selecting the Version 7 1 x x bin file in the folder where Version 7 1 is saved and click Install The Install Software information box that the file Copying files is In progress Tasta Software The RMX will be automatically reset at the end of the installation Install Path Proceed Install Copying Files Software Loading IPMC Burning At the end of the installation process the system displays an indication that the software copying procedure is Completed and that a new Activation Key is required 14 ay POLYCOM Version 7 1 Upgrade Procedure 6 Click the OK button On the RMX menu click Setup gt Product Activation The Prod
223. running card monitoring tests on the RTM_ISDN card the tests fail Diagnostics On an RMX2000 with MPM V7 0 cards when implementing the Diagnostic mode the MPM card status remains in a startup phase Video When starting a V7 0 conference from the default profile with 20 30 endpoints connected on an RMX 4000 with MPMx cards changing the conference layout causes video freezes and empty layout cells appear 162 WY POLYCOM Corrections and Known Limitations Table 5 Corrections Between Version 7 0 and Version 7 0 1 ree Detected Workaroun V7 0 Upgrade On an RMX2000 4000 Process when upgrading to version 7 0 build 139 the MPMx card on Hardware Monitor appears normal but the MPMx card blinking LEDs indicate the card is still startup mode Hardware On an RMX 1500 in the V7 0 Diagnostic mode when viewing the MCU Monitor section the card slot numbering is incorrect Video On RMX 1500 MPMx S V7 0 when the HDX8006 endpoint at 720p resolution using High Profile at 512kbps connect to the conference the participant experiences welcome slide flash in video or endpoint freezes with welcome slide displayed Content When sending content the V7 0 line rate of the sender endpoint decreases and when content is stopped the line rate increases above the conference line rate For example if the conference line rate is set to 512kbps it decreases to 300kbps when sending content and it increases to 700k
224. rver Address fooo0 8 Modify the following fields Table 10 Default Management Network Service DNS E Service Host Enter the host name of this network Service Each Name Network Service must have a unique Host Name otherwise an error message is displayed Select Off if no DNS server is used in this network e Specify to enter the IP address of the DNS server used by this network service Note The IP address field is enabled only if Specify is selected Register Host Select this option to automatically register this Names Network Service Signaling Host with the DNS Automatically to server DNS Servers Local Domain Enter the name of the domain for this network Name service DNS Server Enter the static IP address of the DNS server that is Address part of this network 9 Click the Gatekeeper tab 10 Define the Primary and Alternate Gatekeepers and at least one Alias for this network Service The field definitions of the Gatekeeper tab are the same as for the Default IP 65 RMX 1500 2000 4000 Release Notes Version 7 1 66 Sy POLYCOM Network Service For more information see the RMX 1500 2000 4000 Administrator s Guide Click the Gatekeeper tab on page 14 17 gatekeeper 4 In Multiple Services mode an Alias must be defined for the specified 11 Optional Click the Ports tab Settings in the Ports tab allow specific ports in the firewall to be allocated to multimedia
225. ry size is at least 1024MB If Memory size is 512MB DO NOT perform the upgrade procedure and contact Polycom support You can check the Card Configuration Mode that reflects the cards installed in the RMX and the MCU Memory size In the RMX Web Client RMX Manager go to Administration gt System Information SYStEnT TOP GEO License Information Total Number of CP Resources a RMX Version 70 245 ISDN PSTN iets Polycom Partners Alcatel Avaya ion System Information To maximize conferencing performance especially in high bit rate call environments a 1 Gb connection is recommended for each LAN connection Upgrade Paths to Version 7 1 The upgrade options from previous versions to Version 7 1 are summarized in Table 5 When upgrading from Versions 2 x and 3 x the upgrades to three intermediate versions must be performed Table 5 Upgrade Paths to Version 7 1 First Second Third Intermediate Intermediate Intermediate New Version Conon Upgrade Upgrade Upgrade Version EEE ss a a a e w ae ae ee 13 Sy POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 5 Upgrade Paths to Version 7 1 First Second Third Intermediate Intermediate Intermediate New Version Upgrade Upgrade Upgrade Version Key Yes Current Version Yes Yes Yes Yes Yes cay ean aa N N gt N k fe Upgrading from Version 7 0 7 0 Version 7 1 1 Download the Ve
226. s Software Loading IPMC Burning At the end of the installation process the system displays an indication that the software copying procedure is Completed and that a new Activation Key is required 6 Click the OK button On the RMX menu click Setup gt Product Activation The Product Activation dialog box is displayed with the serial number field completed Product Activation n m Online Registration Click the PolycomResource Center Polycom Resource button to register your product and Center retrieve the Activation Key Serial Number VR2090520006 Activation Key X346 9EAF D1A0 0007 0006 8 Inthe Activation Key field enter or paste the Product Activation Key obtained earlier and click the OK button 17 wy POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 At the end of the Product Activation process the system displays an indication that the Product Activation Key was successfully installed 9 Click the OK button The Install Software information box indicates that Software Loading is in progress Copying Files Completed Software Loading A series of Active Alarms are displayed indicating the progress of the upgrade process s Time Category Level code Process n Description Hl Mon General System Softwar Cards RTM IP software upgrade O poard Id 5 General System Softwar Cards Media card software upgrade 5 board Id 2 rd software upgrade 5 board Id 1
227. s Programs Advanced Select a zone to view or change security settings found on your intrane Security level for this zone Allowed levels for this zone Security Privacy Content Connections Programs Advanced After successful connection to RMX the Enable Protected Mode check boxes can be Select a zone to view or change security settings Internet Local intranet DUSS ESS Trusted sites This zone contains websites that you trust not to damage your computer or your files Security level for this zone Allowed levels for this zone All Medium Prompts before downloading potentially unsafe content Unsigned ActiveX controls will not be downloaded Enable Protected Mode requires restarting Internet Explorer Customlevel Defaultlevel Reset all zones to default level selected to enable Protected Mode for the following tabs Internet Local intranet ay POLYCOM Version 7 1 Interoperability Tables Internet Explorer 8 Configuration When using Internet Explorer 8 to run the RMX Web Client or RMX Manager applications it is important to configure the browser according to the following procedure To configure Internet Explorer 8 1 Close all browsers running on the workstation 2 Use the Windows Task Manager to verify that no iexplore
228. s avii ai i a 117 Performing Basic Mode Diagnostics cccseseseseeseseseeeeseseeceneneneseseeeeesseseeneneees 118 Performing Advanced Mode Diagnostics s ssssessssessssssssisresstsrresierrerrisresresreere 121 Version 7 0 Detailed Description SIP cccccsseesseeeeeeeesseeeeeeeseneeeeneeeeees 126 RMX 1500 2000 4000 Release Notes Version 7 1 WW POLYCOM RIP oriri e E E A E E ETS 126 SRIP Guidelines eene ienien nia a A E R E EEE E 126 Enabling EMCry Pt Om vscsessescassesevescscetesstnes e a a a 127 athe Profile sernu nann en a EE E EiS 127 At the Participant Level oo cssessessssesssscsseseesensessesevenssesensassnsessessensesseess 127 Monitoring the Encryption Status oo eeeeceseessseeeesesssesesesenseeseseseseneaeens 128 ICE Environment Integration scania nE EES aaie 129 ICE GuideliNeS sees sissessesssis savesssissdsvenssesnissnescenedbenbstensibeassten sib eobedesshstabovessoaeasneosstss 129 Connecting to the RMX in ICE Environment 0 0 0 0 cece cseseeeeseseeeeeees 129 Dialing Methods ssssiccsivecagsexcussbessedussony ea a E E E Ei 130 Supporting Remote and Federated Users in Office Communications Server ICE Environment sreo r e nnee Sei eseri iese viiite 131 Creating an Active Directory Account for the RMX cccceeeeeeeeteeseees 131 Enabling the RMX User Account for Office Communication Server 133 Configuring the RMX for ICE Dialing eee ceceeeeesescseeesescseseseseseeeseneaeees 134 Monitoring the
229. s if you save the console Boek Conc e Click Finish Click OK Browse to Certificates Local Computer gt Personal gt Certificates Right click the created certificate and select All Tasks gt Export to open the Certificate Export wizard 5 Inthe Certificate Export wizard do the following a Inthe Export Private Key window select Yes export the private key b Click Next c Inthe Export File Format window select Include all certificates in the certification path if possible d Click Next e Inthe Password window enter a simple password e g polycom f Click Next g Inthe File to Export window enter a path where you want to save the new file for example c temp rmxcert pfx Method II Creating the Certificate Request in Microsoft Lync Server This task is performed in two steps e Creating a temporary certificate file which is used to check that the process was executed correctly e Creating the certificate file to be used with the RMX system Creating a Temporary Certificate File To create the certificate request To enter the Request CsCertificate command the CA Account name is required If the CA Account is unknown it can be retrieved by performing the procedure Retrieving the CA Account Information on page 1 91 1 Inthe Administrator Lync Server Management Shell terminal enter the command Request CsCertificate New lt SwitchParameter gt Type lt CertType gt CA l
230. s used with two different networks each port is assigned to its own Network Service In such a case enter the IP address of the port to be assigned to this Network Service Notes e LAN Ports Media cards that are already associated with another Network Service cannot be associated with this Network Service You can define a Network Service without assigning media cards to it To change the assignment of a card from one service to another the card must first be removed from the service to which it is assigned prior to its assignment to another service RMX 2000 If one card was already assigned to another service only one additional card can be assigned to this service RMX 4000 Depending on the number of media cards installed in the system you can assign up to 4 media cards to this network service provided that they are not assigned to any other Network Service Enter the subnet mask of the MCU in that network service Default value 255 255 255 0 63 RMX 1500 2000 4000 Release Notes Version 7 1 64 wy POLYCOM The Service Configuration dialog box opens ervice Configuration m gt MCMS_PARAMETERS_USER gt CS_MODULE_PARAMETERS Flag Name Value Edit Flag Delete Flag New Flag All the flags must be manually added to this dialog box For a detailed description of the flags and how to add them see the RMX 1500 2000 4000 Administrator s Guide Manually Adding and Del
231. sing 150 VNGR Multilingual The stop monitoring option in right click V6 0 14332 on MCU in the RMX manager is not translated to Japanese VNGBE 851 151 VNGR Calendaring On the RMX 4000 in a 1080p H 323 13686 Video Switching conference with a line rate of 6Mb the IVR welcome screen can freeze on the HDX8006 and HDX 9006 endpoints VNGR General Endpoints are disconnected after 12240 extended time period 8 hrs when all MPM resources are used Error message is displayed Unit not responding VNGR General Sometimes an assert may appear when 12181 terminating a conference while running 10 conferences at a line rate of 768kbps and changing the layout for H 323 amp SIP participants VNGR Content In a conference with a line rate of 11491 384kbps when H 323 participant connect to the conference using FECC incorrect data is displayed in the Participant Properties FECC and Content channels of the RMX Web Client The information is updated correctly once the participant is fully connected 155 VNGR General When the RMX is set to Flexible 11422 Allocation Mode and more than 14 endpoints are connected to a single MPM 80 card in line rates above 2Mbps video artifacts may appear 156 Corrections and Known Limitations wy POLYCOM Corrections Between Version 7 0 1 and Version 7 0 2 Table 4 Corrections Between Version 7 0 1 and Version 7 0 2 Detected Video Striped video image of
232. so Login as a Administrator user to run diagnostics POLYCOM RMX 2000 Q l at q Type Ge Pme 1172 22 163 166 EMA UJEMA html Display N Status Start Tim End Time RMX 20 mMpmx b d Fie Edt View Favorites Tools Heip empty 4 don EEL fee Empty d NTL Empty d RTM IP Backpla FANS PWR LANS Frequently Used d Connections BR Users A Signaling Monitor W Hardware Monitor EB Meeting Rooms E Reservations Rarely Used a BStarting up 4 15 g V tasted stes Aio Login to the Shelf Manager On the Hardware Monitor toolbar select either the Basic Mode or Advanced Mode diagnostics Depending on your selection proceed with one of the following sections 117 RMX 1500 2000 4000 Release Notes Version 7 1 Sy POLYCOM Performing Basic Mode Diagnostics 118 To run Basic Mode Diagnostics on a Hardware Component 1 Inthe list pane tool bar click the Basic Mode 2 button 2 Most of the user interfaces illustrated in this section show the RMX 2000 with MPMx cards The Basic Mode for other RMXs with MPM card s are identical On the RMX 1500 less slots are used and the module naming conventions used on elements are different Temperature Voltage s3nsoubeig RMX 2000 MPMx S Normal Empty Empty ig 3 CNTL Normal Norma Norma m4 Empty Empty igs RTM IP Normal Norma Norma zo Backpl
233. st time Power up on page 2 21 3 Backup the configuration file For more information see the RMX 1500 2000 4000 Administrator s Guide Software Management on page 19 99 4 Install MCU Software Version 7 0 2 On the RMX menu click Administration gt Software Management gt Software Download 5 Browse to the Install Path selecting the Version 7 0 2xx bin file in the folder where Version 7 0 2 is saved and click Install At the end of the installation process the Install Software dialog box indicates that the installed software is being checked The system then displays an indication that the software was successfully downloaded and that a new activation key is required 6 On the RMX 2000 4000 menu click Setup gt Product Activation 22 ay POLYCOM Version 7 1 Upgrade Procedure The Product Activation dialog box is displayed with the serial number field completed ProductActivation Online Registration Click the PolycomResource Center button to register your product and retrieve the Activation Key Serial Number R2090520006 Activation Key X346 9EAF D1A0 0007 0006 7 Inthe Activation Key field enter or paste the Product Activation Key obtained earlier and click the OK button At the end of the Product Activation process the system displays an indication that the Product Activation Key was successfully installed 8 When prompted whether to reset the RMX click Yes to reset t
234. system displays the IP address and port number of the relay server used to pass the media from the RMX to the participant When ICE connection type is firewall the system displays the public IP address and port of the RMX as seen outside the private network ICE Participant IP The IP address and the Port number of the endpoint Address used to pass through the media This information changes according to the ICE connection type e When ICE connection type is local it is identical to the IP address Port displayed in the Participant IP Address When CE connection type is relay the system displays the IP address and port number of the relay server used to pass the media from the participant to the RMX When ICE connection type is firewall the system displays the public IP address and port of the endpoint as seen outside the private network ICE Connection Indicates the type of connection between the RMX Type and the participant in the ICE environment e Local or Host The endpoint Remote is on the same network as the RMX and the media connection is direct using local addresses Relay Media between the RMX and the participant passes through a media relay server Firewall Media connection between the RMX and the participant is done using their external IP addresses the IP addresses as seen outside of the local network 138 wy POLYCOM ICE Active Alarms Version 7 0 Detailed Description SIP When ICE environmen
235. t String gt CaAccount lt String gt CaPassword lt String gt City lt String gt ClientEKU lt Strue false gt ComputerFqdn lt Fqdn gt Confirm lt SwitchParameter gt Country lt String gt DomainName lt String gt Force lt SwitchParameter gt FriendlyName 85 RMX 1500 2000 4000 Release Notes Version 7 1 86 Sy POLYCOM lt String gt GlobalCatalog lt Fqdn gt GlobalSettingsDomainController lt Fqdn gt KeyAlg lt RSA ECDH P256 ECDH P384 ECDH P521 gt KeySize lt Int32 gt Organization lt String gt OU lt String gt Output lt String gt PrivateKeyExportable lt S true false gt Report lt String gt State lt String gt Template lt String gt WhatIf lt SwitchParameter gt For a detailed description of the Request CsCertificate command see http technet microsoft com en us libra 425723 aspx The command shown in the example below creates a new offline certificate request that includes the computer FQDN is rmx111 isrexchlab local and its location is Los Angeles California and the CA account is w2008dc isrexchlab local isrexchlab W2008DC CA and the path to the certificate file for example Output C Certificates rmx111 pfx That will create a certificate request file that can then be emailed to a certification authority for processing When the PrivateKeyExportable parameter is set to True the request creates an exportable certifica
236. t is enabled in the RMX failure to communicate with a required component triggers the display of an Active Alarm in the System Alerts pane The following table lists these active alarms Table 2 ICE Environment RMX Active Alarms Active Alarm Phase Alarm Displayed When Troubleshooting ICE failure Failed to register with OCS Check the RMX Server Name Registration Notify Notify ICE failure Failed to subscribe with the OCS therefore the A V Edge Server URI was not received ICE failure The Notify message containing the A V Edge Server URI was not received ICE failure Received Notification does not contain URI The RMX did not receive a confirmation response from the OCS to the Registration request The RMX did not receive a confirmation response from the OCS to the Subscription request The Subscription is required for obtaining the A V Edge Server URI which is followed by the notify message containing the credentials The Notify message containing the A V Edge Server URI was not received by the RMX The notify message that was sent from the A V Edge Server does not contain the A V Edge server URI Check that the RMX Server Name in IP Network Service SIP Advanced is identical to the User name defined for the RMX in the OCS Active Directory Make sure that the RMX user is defined in the OCS Active Directory Verify the A V Edge server is con
237. t line rate of 6MB the conference is started at a line rate of 4MB instead 13 VNGR Interoperability When running a conference with mixed V 18135 endpoints video can be seen on the 1XC endpoint but the video on the HDX endpoint is blank 14 VNGR Video Empty cells are displayed in the video V7 0 2 18106 layout when connecting 30 HDX 8006 endpoints at a line rate of 4MB and resolution of 1080p to a conference running on RMX 2000 with 2 MPMx D cards 7 1 15 VNGR Video Empty cells are displayed in the video V7 0 2 18106 layout when connecting 30 HDX 8006 endpoints at a line rate of 4MB and resolution of 1080p to a conference running on RMX 2000 with 2 MPMx D cards 16 VNGR RMX Manager On the RMX Manager an internal error V6 0 18032 65012 appears cause unknown 17 VNGR Gateway When video layout changes in a V5 0 2 17926 Gateway call the HDX endpoint disconnects 18 VNGR ISDN Sometimes HDX9006 2 7 0 5547 and V7 0 2 17887 VSX7000 9 0 6 endpoints connecting over ISDN to a conference running at 384kbps do not receive video 19 VNGR Hardware RTM IP does not reconnect to logger V7 0 2 17881 port 20 VNGR Video Sometimes the Gathering text is not 17857 displayed when connecting SIP and H 323 endpoints to a conference running on RMX 2000 with MPMx at a line rate of 1920kbps 21 VNGR Hardware Sometimes connection with RTM ISDN V7 0 2 17851 is lost 142 wy POLYCOM Corrections and Known Limitations
238. t of Authority SOA 67 w2008dc isrexct a ame as parent folder Name Server NS w2008dc isrexchlab c m same as parent folder Host A 172 22 186 199 Gl Rey admin Host A 172 22 187 119 m cor Edain Host A 172 22 187 119 dor n eee EJ meet Host A 172 22 187 119 rmx18630 Host A 172 22 186 30 rmx18864 Host A 172 22 188 64 rmx19296 Host A 172 22 192 96 E vm10 Host A 172 22 192 110 w2008de Host A 172 22 186 199 E w2008w14 Host A 172 22 187 119 The New Host dialog box opens Define the following parameters Name uses parent domain name if blank rmn Fully qualified domain name FQDN rmx11Lisrexchiab local IP address 10 10 10 1 J Create associated pointer PTR record I Allow any authenticated user to update DNS records with the same owner name aa Eee Table 2 New Host Parameters a ee Enter the RMX name that will be used for its FQDN name The Fully Qualified Domain Name FQDN is listed accordingly using the previously defined domain name For example if you have entered rmx111as the name the system displays rmx111 isrexchlab local as its FQDN IP Address Enter the IP address of the RMX signaling Host Click the Add Host button Click OK on the Add Host confirmation message and then click Done wy POLYCOM Version 7 1 Detailed Description Setting the Routing for the Polycom RMX System Polycom recommends using Lync Powershell comm
239. tIndFromMFA reason 1 description Decoder resource allocation error Closing decoder port On RMX 2000 MPL failure occurs after upgrading Version 7 0 On RMX 1500 changing the port speed setting from Auto to 100F is ignored with Auto remaining selected after reset On an RMX 2000 with two MPMs cards after several minutes participants could not connect due to MCU Internal Problem 32112 Sy POLYCOM P i P mf Po V7 0 wy POLYCOM Table 5 ree Detected Workaroun On an RMX 4000 with a Corrections Between Version 7 0 and Version 7 0 1 CP conference with Auto Layout and Sharpness enabled Sony PCS 1 endpoints do not transmit video in H 320 calls Corrections and Known Limitations 26 VNGR Video 15543 P Corrections Between Version 6 0 and Version 7 0 Table 6 Corrections Between Version 6 0 and Version 7 0 re Detected Workaroun Software Version Software Version On an RMX2000 with MPMxX cards when connecting HDX8000 endpoints with 720p and 1080p resolutions using a 1 7 layout green artifacts and stripes appear in the video On RMX 1500 Encryption Key Server can cause the MCU to display High CPU Usage alert after restart On RMX 4000 with MPM PCM on certain H 323 endpoints does not respond to arrow keys Video freezes on ISDN endpoints in a fully loaded RMX 1500 when connecting disconnecting and reconnecting all the endpoints When using
240. te s private key Request CsCertificat New Type Default KeyAlg RSA CA w2008dc isrexchlab local isrexchlab W2008DC CA City LA State CA ComputerFqdn rmxlll isrexchlab local Country US DomainName isrexchlab local FriendlyName rmx111 isrexchlab local Organization Polycom PrivateKeyExportable Strue Output C rmx18630 pfx lt CertType gt enter Default 2 Check that the certificate file pfx file was created in the location specified in the create certificate command Creating the Certificate File for the RMX Repeat steps 1 and 2 in the procedure Creating a Temporary Certificate File to create the certificate that will be used for the RMX ay POLYCOM Version 7 1 Detailed Description Once the certificate file is created it can be exported using the following procedure 1 2 On the computer with the installed Certificate Authority click Start gt Run In the Run window enter MMC and click OK The Console window opens Console1 Console Root laj xi W Fle Action View Favorites Window Help ala xi esme lHa EE name oe There are no items to show in this view Console Root More Actions On the File menu click Add Remove Snap in e Roo O xi A Fie Acton View Favorites Window Help 18 xj New Ctrl N Open Cr4 0 Console Root There are no items to show in this view The Add
241. ter the RMX with a Gatekeeper or a SIP Proxy server residing on this network wy POLYCOM Table 9 Version 7 1 Detailed Description Default IP Network Service IP Continued ESER Media Card 1 IP Address Media Card 2 IP Address RMX 2000 4000 Media Card 3 IP Address RMX 4000 Media Card 4 IP Address RMX 4000 Subnet Mask 4 Optional Some system flags can be defined per Network Service depending on the network environment To modify these flags click the Service Configuration button If only one network is connected to this media card it is enough to assign one media card to this Network Service In such a case enter one IP address for the media card according to the LAN Port used for the connection If each of the LAN ports on one media card is used with two different networks each port is assigned to its own Network Service In such a case enter the IP address of the port to be assigned to this Network Service ALAN port that is already assigned to a different Network Service displays the IP Address of the assigned port and it cannot be assigned to this Network Service it is disabled If only one network is connected to this media card it is enough to assign one media card to this Network Service In such a case enter one IP address for the media card according to the LAN Port used for the connection as provided by the network administrator If each of the LAN ports on one media card i
242. the RMX on page 1 93 103 RMX 1500 2000 4000 Release Notes Version 7 1 104 8 Sy POLYCOM Click the SIP Advanced tab gt Networking Network Service Name IP Network Service IP Network Type H 323 amp SIP x m1 234 Server User Name nvironmen MS gt SIP Advanced In the ICE Environment field select MS for Microsoft ICE implementation to enable the ICE integration This field is disabled if the RMX is running in MPM Card Configuration Mode In the Server User Name field enter the RMX User name as defined in the Active Directory For example enter rmx1234 This field is disabled if the ICE Environment field is set to None Optional if the Fixed Ports options was selected previously Click the Ports tab to modify the number of UDP Ports allocated to the calls to accommodate the number of ports required for ICE dialing In the UDP Port Range modify the number of UDP ports by enter the first and last port numbers in the range When ICE environment is enabled the number of ports defined in the range should be 2024 Click OK The RMX will register with the OCS enabling automatic retrieval of the STUN server and Relay server parameters for ICE dialing These parameters can be viewed in the Signaling Monitor ICE Servers dialog box wy POLYCOM Version 7 1 Detailed Description Feature Changes Version 7 1 Detailed Description Feature Changes Person
243. the Welcome Slide there is no video in the background 45 VNGR Cascading In Cascaded conferences with an V7 1 18889 identical profile when the conference starts you are connected to an Entry Queue instead of the Slave conference 46 VNGR Interoperability Two identical conferences with Legacy V7 1 18888 content enabled with both Legacy and non Legacy endpoints when non Legacy endpoints send content and an Legacy endpoints joins the other conference the new content cannot be viewed 47 VNGR Multilingual When displaying participant names inthe V7 0 2 18754 participant properties the Kazakhstan language is not supported 48 VNGR Interoperability When GAB processes address book V7 1 18679 information sent to it by the CMA server you can only call using H 323 and not ISDN 49 VNGR Multilingual The words Enable Gathering Phase are V7 1 18668 not translated into Simplified Chinese 50 VNGR Interoperability When content is sent from an ISDN V7 1 18637 HDX7006 endpoint Lifesize Room 200 endpoint cannot view the content 51 VNGR Interoperability On an RMX 4000 with a 128 kbps H 323 V7 1 18626 conference when a VVX1500 endpoint views dials another VVX1500 endpoint the call disconnects 52 VNGR Interoperability An RMX 2000 and endpoints are V7 1 18606 registered with a Broadsoft proxy when the dial in conference starts from an LPR enabled Profile HDX endpoints connect with problems 53 VNGR Upgrade During the upgrade from
244. ties gt General gt Advanced gt Information gt Media Sources Name fed02 ve2w2 com Endpoint Website gt SDP gt Connection Status gt Channel Status gt Channel Status Ad Channel Info RMX IP Address Participant IP Address ICE RMX IP Address ICE Participant IP Address ICE Connection Type Video in gi i72 6927 Media Info Field Value Algorith H 264 Resoluti 4 SIF Frame R 29 Annexes RTP Statistics N Accu Accu N Inter Inter Peak Int 4 RTP pa Actual 0 Out Of 0 Fragm 0 Jitter M o o o o o o Add to Address Book es e The following connection information is displayed Table 1 1 Participant Properties ICE Connection Parameters RMX IP Address Participant IP Address The local IP address and port in the format IP address Port of the RMX The local IP address and port in the format IP address Port of the endpoint 137 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 1 1 Participant Properties ICE Connection Parameters CRESS ICE RMX IP The IP address and the Port number of the RMX Address used to pass through the media This information changes according to the ICE connection type e When ICE connection type is local it is identical to the IP address Port displayed in the RMX IP Address When ICE connection type is relay the
245. tificate Method field select PEM PFX Click the Send Certificate button FIP Network Service Properties Network Service Name Network Service IP Network Type 323 amp SIP SIP Server Specity z SIP Server Type Microso e Transport Type Certificate Method SIP Servers Alternate Server Server I 172 26 Server _ ilsnd vs Port 5061 Outbound Proxy Servers Paramete Primary Server Server I 172 26 129 92 Port 5061 ay POLYCOM Version 7 1 Detailed Description The Install File dialog box opens Click the Browse button The Open dialog box appears letting you select the certificate file s to send to the MCU Install File Do o o o o Open oA Lookin 4 e cm E cert pem B certPassword txt My Recent a pkey pem Documents E rootca pem N Desktop My Documents 55 My Computer 5 Open Files of type Certificate files pfx pem txt zi Cancel Cerificate files pfs pem txt D My Network File name Places In the file browser select all files to be sent in one operation according to the contents of the set Two files one pfx file and certPassword txt The file certPassword txt is manually created if the pfx file was created by the Lync Server 2010 using a password Click Open The selected file s appear in the Install Files path Click Install The files are se
246. tion It is important that before connecting multiple networks and implementing Multiple Services in the RMX that you obtain the information needed to complete the IP Network Service configuration for each connected network from your network administrator Table 3 Network Equipment and Address Information per IP Network Service Signaling Host IP address Media Board IP address MPM 1 Media Board IP If more than one media address MPM 2 card is associated with RMX 2000 4000 only this Network Service Media Board IP If more than one media address MPM 3 card is associated with RMX 4000 only this Network Service Media Board IP If more than one media address MPM 4 card is associated with RMX 4000 only this Network Service Gatekeeper IP address optional DNS IP address optional SIP Server IP address optional recommended to use a color system to differentiate between the networks for When connecting the LAN cables of the various networks to the RMX it is example using colored cables 56 ay POLYCOM Version 7 1 Detailed Description RMX 4000 Multiple Services Configuration Connecting the cables to the RTM IP 4000 The following cables are connected to the RTM IP on the rear panel of the RMX 4000 RTM P 4000 Table 4 LAN Connections to the RTM IP ws Cr ws Connecting the cables to the RTM LAN RTM LAN Table 5 LAN Connections to the RTM LAN LAN 2 Signaling and Media Networ
247. ton to select from the following dialing methods 11323 e SIP e VoIP e ISDN e PSTN b Press the key to initiate the call Optional a Use the Arrow Keys to select the Directory button to select the Alphabetic Grouping sub menu ay POLYCOM Version 7 1 Detailed Description Feature Changes The Local Directory is displayed Directory POLYCOM Nita aD Bi 1 Alphabetic me Groupings R U V Z 0 9 1 2 Participant List b Use the Numeric Keys to enter the number of the participant s endpoint c Press or the Zoom In key to initiate the call or d Use the Up Down arrow keys to select a Participant from the displayed list or use the Up Down and Left Right arrow keys to display other directory listings A message Press or Zoom In to select is displayed e Press or the Zoom In key to initiate the call Optional To display all participants Use the Down arrow and the to select the ALL button Use the Zoom In key to display the global directory Use the Up Down and Left Right arrow keys to select a Participant Press or the Zoom In key to initiate the call Participants Mute Status This function is not available to chairpersons using PCM with ISDN endpoints The chairperson can view and control the audio and video status of each participant s endpoint The chairperson can e View the audio and video status of participants e Mute block unmute unblock participant audi
248. uct Activation dialog box is displayed with the serial number field completed Productactivation n n Online Registration Click the PolycomResource Center button to register your product and retrieve the Activation Key Polycom Resource Center f Serial Number VR2090520006 Activation Key 346 9EAF D140 0007 0006 8 Inthe Activation Key field enter or paste the Product Activation Key obtained earlier and click the OK button At the end of the Product Activation process the system displays an indication that the Product Activation Key was successfully installed 9 Click the OK button The Install Software information box indicates that Software Loading is in progress Copying Files Completed Software Loading In progress IPMC Burning A series of Active Alarms are displayed indicating the progress of the upgrade process Code Process N Description Cards RTM IP software upgrade O poard Id 5 General System Softwar General System The Install Software information box indicates that IPMC Burning is in progress Copying Files Completed Software Loading Completed IPMC Burning A further series of Active Alarms are displayed indicating the progress of the upgrade process z Description Mon General System IPMC sof Cards RTM IP IPMC upgrad o hoard id 5 E Mon General System IPMC sof Cards Media card IP IPMC software ungrad0 Poard id 2 0 h
249. umeric Keys They are defined as follows Table 5 PCM Menu Navigation L Go up one menu level Delete the character to the left of the cursor when entering ft data Exit the PCM menu and return to normal conference video from PCM the top level menu Select the video window to the left when navigating a video layout Initiate PCM from a conference Right Go down one menu level Confirm current selection in the PCM menu Select the video window to the right when navigating a video layout Initiate PCM from a conference Up Cycle upward through the displayed menu options Select the video window above when navigating a video layout Initiate PCM from a conference ay POLYCOM Version 7 1 Detailed Description Feature Changes Table 5 PCM Menu Navigation Arrow Key Down Zoom in Q Zoom out Cycle downward through the displayed menu options Select the video window below when navigating a video layout Initiate PCM from a conference Confirm current selection in the PCM menu Zoom in on the remote camera when using FECC Exit PCM Menu Zoom out on the remote camera when using FECC DTMF Codes Numeric Keys Before using the shortcut number keys 0 9 enable the DTMF function of the endpoint according to that endpoint s configurations DTMF codes are entered using the Remote Device Numerics Keys and are defined as follows Table 6 PCM DTMF Codes Numeric Key
250. version 4 7 an 18588 Process unexpected reset occurred on a media card 54 VNGR CMA On an RMX registered to the OS CMA 18554 when an VVX endpoint connects to the conference no video is seen 55 VNGR Content In a 512 kbps H 323 conference with 18537 LPR Gathering Auto Layout and Send Content to Legacy Endpoint enabled when sending content from VSX endpoints to Legacy endpoints a green or pixilated screen appears 179 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 7 Version 7 1 System Limitations er Detected 56 VNGR FECC When using PCM to use FECC when V7 1 18528 pressing the exit button 0 there is no response VNGR Interoperability When using PCM to use Click amp View the V7 1 18522 menu appears in the middle of the screen VNGR Video On the RMX 2000 4000 with MPMx cards V7 1 18510 and H 261 endpoints connected when there is motion in the video video artifacts can be seen VNGR Recording After creating a new profile with a V7 1 18378 recording link and a new conference initiates the recording link does not activate VNGR Interoperability When using DTMF keys with PCM after V7 1 18374 pressing 8 to terminate the conference the pound shortcut key does not work VNGR Multilingual When the PCM menu is set to the V7 1 18357 Japanese language part of the menu appears in English 0 A nn N nn VNGR RMX Manager Following a Comprehensive Restore to V
251. with 3 participants 1 endpoint disconnected due to the following message MCU internal problem 118 VNGR Video On an RMX 4000 in a 4096kbps 16337 conference with Auto Terminate Sharpness Encryption LPR Echo Suppression Auto Layout enabled when dialing out to 40 HDX endpoints video corruption occurred 119 VNGR Interoperability On an RMX 1500 running a 1920 kbps 16322 Telepresence conference endpoints have the top part of their video screen cropped off 120 VNGR Audio RMX 4000 using HDX endpoints in 16272 2048Kpbs HD Video Switching conference using Siren22Stereo exceeds conference bit rate by sending data to endpoints at 2112kpbs 121 VNGR General In a Meeting Room with five participants 16230 all endpoints receive periods of frozen audio and video 122 VNGR Interoperability On an RMX4000 version 7 0 with four 16194 VVX 1500s and an 1 HDX 9000 endpoints connected on multiple occasions loss of video and audio for several seconds 123 VNGR Interoperability In 2MB Conference with Sharpness 16192 enabled when connecting RPX 400 TPX 306 and RPX 200 endpoints not all endpoints can connect 124 VNGR General On an RMX 4000 with MPM cards 16170 endpoints are in the wrong locations in layout 1 7 153 S POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 3 Corrections Between Version 7 0 2 and Version 7 1 Detected 125 VNGR Hardware On an RMX 2000 with two MPM cards 16166 aft
252. y A and receive and send SIP calls that will be handled by the Polycom SIP signaling domain in company A you need to add the FQDN of the company A Office Communications Server domain as well as the SIP signaling domain of company A to the list of internal SIP Server domains supported by the company B Office Communications Server Lync Server environment For more information see the Microsoft documentation and the Visual Communications Deployment Administration Guide ay POLYCOM Version 7 0 Detailed Description SIP Supporting Remote and Federated Users in Office Communications Server ICE Environment To enable the remote and Federation connections the following operations must be performed e Create an Active Directory account for the RMX that will be used for registering and operating in the MS ICE environment e Enable the RMX User Account for Office Communication Server e Configure the RMX for ICE dialing sub domains must be federated to the main domain or the RMX system must be To place federated calls between Domain A and Domain B in ICE environment installed on a main domain The RMX can also be set for Matched URI Routing and or Numerical Dialing to Meeting Rooms For more details see RMX Administrator s Guide Appendix H Creating an Active Directory Account for the RMX The User account created for the RMX is used for registration in the Office Communication Server and to automatically synchronize with the STUN a
253. y must be signaling RTM LAN Table 7 LAN Connections to the RTM LAN LAN 2 Signaling and Media Network Service B optional If one LAN port per RTM ISDN RTM LAN card is used up to two different IP Network Services can be defined one for each installed RTM LAN RTM ISDN cards Figure 8 shows the cables connected to the RMX 2000 rear panel when two RTM LAN cards are installed providing IP connectivity Figure 8 RMX 2000 Rear Panel with RTM LAN Cables RMX 1500 Multiple Services Configuration Connecting the cables to the RTM IP 1500 The following cables are connected to the RTM IP on the rear panel of the RMX 1500 LAN 1 LAN 2 MNG MNG B Shelf LAN 3 LAN 4 Modem T T T Ein Er E A E Ee a onsole TA say It ye J 6 k RTM 7 ERR STBY ACT ROY Table 8 LAN Connections to the RTM IP LAN 1 Media and signaling network 1 LAN 2 Media and signaling network 2 59 SY POLYCOM RMX 1500 2000 4000 Release Notes Version 7 1 Table 8 LAN Connections to the RTM IP Shelf Shelf Management 60 Version 7 1 Detailed Description Sy POLYCOM RMX Configuration Once the network cables are connected to the RMX unit you can modify the default IP Network Service and add additional Network Services System Flags and License Settings The MULTIPLE_SERVICES System Flag determines whether the Multiple Services option will be activated once the appropriate license is installed Poss

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