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1. Ifthe RMX user changes the designated lecturer in the Conference Properties Video Settings dialog box the Content of the current lecturer is stopped immediately and cannot be renewed e The RMX User can abort the H 239 Session of the lecturer e Content Broadcasting is not implemented in conferences that do not include a designated lecturer and the lecturer is automatically selected by the system for example in Presentation Mode 73 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Xe POLYCOM Version 4 5 0 F Detailed Description Changes to Existing Features User Management Disabling Enabling and Renaming Users 74 Disabling a User An administrator can e Disable an enabled user e Enable a disabled user An additional field Disabled has been added to the Users pane in both the RMX Web Client and RMX Manager to support this feature To disable a user 1 Inthe RMX Management pane click the Users FRY button The Users pane is displayed 2 Inthe Users pane right click the user to be disabled cR X User Name Authorization Level Disabled e Disabled ifj POLYCOM Administrator No Delete User Change User Password Rename User Disable User User Properties 3 Select Disable User in the menu A confirmation box is displayed RMX 2000 tj t Are you sure you want to disable marina aS a 4 Click YES
2. Log out and login the web browser or reopen the internet explorer 99 We POLYCOM RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Table 13 Version 5 1 0 G System Limitations Catego Description ID Workaround xd i VNGR Remarks General RMX 2000 string appears 12056 instead of RMX 4000 in the dialog box of error message when trying to export empty address book After upgrading to Version 5 0 1 First try to from 4 0 3 4 1 0 4 1 1 reset from the occasionally the soft reset fails SHM if possible 2 Otherwise hard reset the system While receiving a Re invite from 12136 a remote endpoint with lower H 264 parameters than the current transmission mode only Flow Control is executed instead of Full Change mode Dial out prefixes are not sortable 12173 in the SDN Services dialog box When running 10 conferences at 12181 a line rate of 768Kbps and changing the layout for H 323 amp SIP participants when terminating the conference an assert may appear RMX Menu gt Help gt About RMX 12235 contains no information Endpoints are disconnected after 12240 extended time period 8 hrs under load Error message is displayed Unit not responding Sometimes after 8 hours or 12241 more of conferencing at line rates of 4Mbps in a highly loaded MCU the video processing unit fails When trying to connect an 12155 endpoint after hot swapp
3. Note When a gatekeeper is specified at least one prefix or alias must be entered in the table The type defines the format in which the card s alias is sent to the gatekeeper Each alias can be of a different type H 323 ID alphanumeric ID E 164 digits 0 9 and Email ID email address format e g abc example com Participant Number digits 0 9 and Note Although all types are supported the type of alias to be used depends on the gatekeeper s capabilities 48 Xe POLYCOM 7 Click the Ports tab Version 4 5 0 F Detailed Description General Settings in the Ports tab allow specific ports in the firewall to be allocated to multimedia conference calls The port range recommended by IANA Internet Assigned Numbers Authority is 49152 to 65535 The MCU uses this recommendation along with the number of licensed ports to calculate the port range PNetwork Service Properties ENS Networking IP gt Routers Conferencing Gatekeeper gt Ports gt QoS gt SIP Servers gt Security gt SIP Advanced Network Service Name IP Network Type Iv Fixed Ports TCP Port from UDP Port from H 323 amp SIP 49152 to 49472 49152 to 50431 8 Modify the following fields Table 1 5 Default IP Service Conferencing Ports Parameters UNEEEL WENN Leave this check box clear if you are defining a Network Service for local
4. Address Answer 2 Modify or complete the following fields Table 4 Ping i LN IP Version Select Pv4 or Pv6 from the drop down menu Host Name or Address Enter the Host Name or IP Address of the network entity to be Pinged Click the Ping button The Ping request is sent to the Host Name or IP Address of the RMX entity The Answer is either OK or FAILED Xe POLYCOM Version 4 5 0 F Detailed Description Security Enhancements Version 4 5 0 F Detailed Description Security Enhancements Enhanced Security Mode JJITC MODE The RMX can operate in one of two modes standard mode Non JITC Mode or Enhanced Security Mode JITC Mode In the Enhanced Security Mode the enhanced security features of the version are rigorously enforced The Enhanced Security Mode is enabled or disabled depending on the value of the JITC MODE System Flag JITC MODE System Flag The JITC MODE System Flag affects the ranges and defaults of the System Flags that control e Network Security e User Management Strong Passwords Login and Session Management e Cyclic File Systems The Enhanced Security Mode JITC mode is disabled by default and can be enabled by changing the value of the JITC MODE System Flag to YES during First Entry Configuration or at any time using the Setup gt System Configuration menu After modifying the value of the JITC MODE System Flag to YES all RMX users are forced to change their Log
5. Hardware Monitor Changes In the RMX 4000 additional slots have been added to the Hardware Monitor section Component Slot Allocation 22 On the RMX 4000 components have been assigned dedicated slots as defined in Table 1 3 Slot numbers are located on both the front and rear of the RMX 4000 Table 1 3 RMX 4000 Slot Numbering MPM MPMx Mandatory At least 1 MPM MPMxcard Cards is required Each media card also requires either an RTM ISDN or an RTM LAN card Fabric Switch Mandatory Module FSM 4000 I8 CPU2 Not Available NA 7 Logo Panel Not Available NA CTNL 4000 unit Mandatory CPU 1 AC Power Supply An RMX with AC power has 3 power supplies installed A 3rd power supply is redundant n 1 Note Not used with DC powered systems DC powered systems receive Direct Current from the power rail RTM ISDN RTM Either an RTM ISDN or an RTM LAN LAN card is mandatory in combination with a Media card The RTM ISDN RTM LAN board must be inserted in a slot opposite any MPM MPMx card RTM IP 4000 Mandatory Blank Panel Not Available NA Xe POLYCOM Detailed Description Polycom RMX 4000 Table 1 3 RMX 4000 Slot Numbering Power Modules A Hardware Monitor UI Changes Mandatory With AC power 3 power supplies are installed with the 3rd redundant With DC power 2 power supplies are installed with the 2nd redundant The center slot 20 on the rear of the RMX 4000 is disab
6. 2002 ac1b 184 0 290 caff feQ0 a621 50 y Media Card 3 IP Address IPv4 0 0 0 0 IPv6 64 Media Card 4 IP Address IPv4 0 0 0 0 IPv6 64 TP Network Service Properties gt Networking gt IP Network Service Name gt Routers n IP Network Type H 323 amp SIP Conferencing Gatekeeper Signaling Host IP Address gt Ports IPv4 172 22 191 223 gt QoS IPv6 2002 ac1b 184 0 230 64ff fe04 d300 135323350 SIPServers Security MPM 1 IP Address RMX 2000 iva 222180220 IPv6 2002 ac1b 184 0 230 caff fe00 3621 64 MPM 2 IP Address IPv4 0 0 0 0 IPv6 64 Subnet Mask 255 255 248 0 3 Modify the following fields Table 1 3 Default IP Network Service IP LONENML NENNEN Network Service The name Default IP Service is assigned to the IP Network Service by Name the Fast Configuration Wizard This name can be changed Note This field is displayed in all IP Signaling dialog boxes and can contain character sets that use Unicode encoding 45 Xe POLYCOM RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Table 1 3 Default IP Network Service IP BOSSE IP Network Type Displays the network type selected during the First Entry configuration The Default IP Network icon indicates the selected environment You can select e H 323 For an H 323 only Network Service SI
7. Registered The Signaling Host is registered with the gatekeeper Not Registered The registration of the Signaling Host with the gatekeeper failed The interval in seconds between the Signaling Host s registration messages to the gatekeeper This value is taken from either the IP Network Service or from the gatekeeper during registration The lesser value of the two is chosen Role Active The active gatekeeper Backup The backup gatekeeper that can be used if the connection to the preferred gatekeeper fails ID The gatekeeper ID retrieved from the gatekeeper during the registration process The gatekeeper s host s name IP Address The gatekeeper s IP address Xe POLYCOM Version 4 5 0 F Detailed Description General 4 Click the SIP Servers tab TPNEtWOrk Service Properties gt RMX CSIP gt H 323 Service Name IP Network Service gt SIP Servers SIP Servers Role Name IP Address Status Not Available 0 0 0 0 Not Available Not Available 0 0 0 0 Not Available The SIP Servers tab displays the following fields Table 1 10 IP Network Services Properties SIP Servers LIMEN NENNEN Active The default SIP Server is used for SIP traffic Backup The SIP Server is used for SIP traffic if the preferred proxy fails The name of the SIP Server The SIP Server s IP address Status The connection state between the SIP Server and the Signaling Host Not Available No S
8. appropriate column and enter the required value Router IP Enter the IP address of the router Address Remote IP Enter the IP address of the entity to be reached outside Adaress the local network The Remote Type determines whether this entity is a specific component Host or a network If Host is selected in the Remote Type field enter the IP address of the endpoint e f Network is selected in the Remote Type field enter of the segment of the other network Remote Enter the subnet mask of the remote network Subnet Mask Select the type of router connection e Network defines a connection to a router segment in another network Host defines a direct connection to an endpoint found on another network 42 Xe POLYCOM Version 4 5 0 F Detailed Description General 6 Clickthe DNS tab 3 IP gt Routers Network Service Name gt DNS MCU Host Name PolycomMCU DNS Off E r Local Domain Name DNS Servers Addresses Primary Server Secondary Server Tertiary Server 7 Modify the following fields Table 1 1 Default Management Network Service DNS LONE ZEN Default name is RMX DNS Select e Off if DNS servers are not used in the network e Specify to enter the IP addresses of the DNS servers Note The IP address fields are enabled only if Specify is selected Register Host Select this option to automatically register the MCU Signaling Host and Names Shelf Managem
9. is not responsible for printing or clerical errors Information in this document is subject to change without notice Xe POLYCOM Table of Contents New Hardware RMX 4000 iecicosxink cx ihe mich cadi mcenia a edi euo a to rne euni 1 Version 5 1 0 6 New Features LSE 1 sar n pra ra cu rada 2 Version 5 1 0 G Changes to Existing Features 3 Version 4 5 0 F Features List Enhanced Security Mode 5 Version 5 1 0 G Upgrade Package Contents sss 8 Where to Get the Latest Product Information sss 8 Version 5 1 0 G Interoperability Tables eeeeeeeeeeeeeees 9 DEVICES p ELE 9 RMX Web Client sos iind enar tete ep EH IR OE ER REF e o RENI Pe e 11 Unsupported Features 1 roe erret e tt pte etes 11 Version 5 1 0 G Upgrade Procedure eee 12 Upgrade Paths to Version 5 1 0 G wie eeseccecsssssseseseesseseseesesssesesesessnsseseseseneaeseecees 12 Upgrading from Version 4 5 0 F to Version 5 1 0 G RMX 2000 s sss 12 Upgrading from Version 5 0 2 to Version 5 1 0 G sss 14 Upgrading to Version 5 0 2 i e reete tette kie eR EE Eas 15 Upgrading from Version 5 0 5 0 1 to Version 5 0 2 sss 15 Upgrading from Version 3 x 4 x to Version 5 0 2 sss 16 IVR Services Update rer ee dr eee e rep
10. Certificate Export Wizard File to Export Specify the name of the file you want to export File name Xe POLYCOM In the File Name field enter the file name for the exported certificate Click the Next button Xe POLYCOM The final Certificate Export Wizard dialog box is displayed Version 4 5 0 F Detailed Description Changes to Existing Features Certificate Export Wizard Completing the Certificate Export Wizard You have successfully completed the Certificate Export wizard You have specified the Following settings File Name C Doc Export Keys No Include all certificates in the certification path No File Format Base6 s gt 10 Click the Finish button The successful export message is displayed Certificate Export Wizard The export was successful 11 Click the OK button 83 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G e POLYCOM Additional Auditor Features and Events 84 The Event Auditor can assess CDR log files The following additional Auditor Events are reported by the Shelf Management module Login Failed login attempt Logout Session disconnected without logout due user closing the browser TCP disconnection etc Management Session Time Out as a result of the session being idle for the time specified by the value of the SESSION TIMEOUT IN MINUTES System Flag Attempt
11. Changes to Existing Features New Active Alarms The following Active Alarms were added to the system Table 10 New Active Alarms in Version 4 5 0 F Alarm generated by a Central Signaling A system alert was generated by a component of component the Central Signaling Alarm generated by an internal A system alert was generated by an internal component system component Product Type mismatch System is The user is alerted to a mismatch between the restarting product type that is stored in MCU software and the product type received from another system component In such a case the system is automatically restarted CPU slot ID not identified The CPU slot ID required for Ethernet Settings was not provided by the Shelf Management The system has been configured for JITC Although the System Flag JITC MODE is set to mode but communication is not secured YES the Enhanced Security Mode is not fully until a TLS certificate is installed and the implemented as the TLS certificate was not MCU is set to Secured Communication installed Please install the TLS certificate and set the MCU to Secured Communication Mode to fully enable the Enhanced Security Environment Backup of CDR files is required If the ENABLE CYCLIC FILE SYSTEM ALARMS is set to YES default setting when JITC MODE System Flag is set to YES and a Cyclic File reaches a file retention time or file storage capacity limit the user is alerted that CDR files need to be bac
12. Enabling a User To enable a user 1 In the RMX Management pane click the Users 7 button The Users pane is displayed Xe POLYCOM 3 Version 4 5 0 F Detailed Description Changes to Existing Features Right click the user to be enabled and select Enable User IB x User Name Authorization Level Disabled n m Operator No fj PoLYcom Administrator No Delete User Change User Password Rename User Enable User User Properties A confirmation box is displayed Click YES The User status in the Users list Disabled column changes to NO Renaming a User To rename a user 1 In the RMX Management pane click the Users 17 button The Users pane is displayed Right click the user to be renamed and select Rename User A X User Name Authorization Level Disabled POLYCOM Administrator No Delete User Change User Password Rename User Disable User User Properties The Rename User dialog box is displayed New User Name 3 Enter the user s new name in the New User Name field and click OK The user is renamed and is forced to change his her password 75 Se POLYCOM RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Software Management System Backup and Restore In all previous versions the Backup Configuration and Restore Configuration operations collected the various configuration files
13. SIP Server Specify X gt Ports gt QoS Register gt SIP Servers lv Ongoing Conferences lv Entry Queues Security lv Meeting Rooms V SIP Factories Refresh Registration every 3600 seconds Transport Type TCP v SIP Servers Parameter Primary Serd Alternate Server Server IP Addressor Name 172 22 192 Server Domain Name Port 5060 Outbound Proxy Servers Parameter Primary Server Server IP Addressor Name 172 22 192 49 Port 5060 10 Modify the following fields Table 1 6 Default IP Network Service SIP Servers LONE NENNEN SIP Server Select Specify to manually configure SIP servers Off if SIP servers are not present in the network Register On going Select the conferencing elements to register with the SIP server Conferences Registering all the conferences and Meeting Rooms with the SIP proxy Meeting Rooms loads the proxy as the registration is constantly refreshed It is therefore Entry Queues amp recommended to register only the Entry Queues and SIP Factories and SIP Factories use the Entry Queue for conference access 50 Xe POLYCOM Version 4 5 0 F Detailed Description General Table 1 6 Default IP Network Service SIP Servers C Refresh Registration every seconds Transport Type Enter the frequency in which the system informs the SIP proxy that it is active by re sending the details of all registered conferencing elements to the server If the registrat
14. Slot 4 Tests Monitoring i m aa Empty Empty mais Empty Empy E LEO empty Empty gt No test running ha i RTM IP O Normal Normal Normal No test running 20 Backplane Normal No test running Ra LANS Normal Test in progress Connecton Status 27 Xe POLYCOM RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Video Voice Port Configuration Changes Changing the Video Voice Port Configuration or switching between Flexible Resource Capacity and Fixed Resource Capacity modes does not require a system reset Any change to the Video Voice Configuration must be performed when there are no active conferences and no connected participants on the RMX Flexible Resource Capacity is the default Resource Allocation Mode on the RMX 4000 The Video and Audio resource capacities on the RMX 4000 have increased for a full system to a maximum of e 320 Video resources 1600 Audio resources Video Voice Port Configuration r Resource Capacity Mode Flexible Resource Capacity C Fixed Resource Capacity r Port Configuration Video Ports 320 276 260 196 180 164 148 132 1 88 76 64 52 168 0 308 292 276 260 244 228 212 196 0 6 132 116 100 88 76 6 5 O 28 168 0 COCCI eee FICC e222 eee 60 120 200 280 360 440 520 600 60 840 920 1000 1100 1200 1300 1400 1500 1600 Voice Ports 0 The Resource Capacity Modes are identical to the RMX 2000 Resource Rep
15. change the layout type from conference layout to personal layout When trying to restore last version after upgrading from Version 3 to Version 4 the RMX prompts for an activation key When downgrading from Version 4 0 to Version 3 0 the MPM card does not revert to normal When upgrading from Version 2 0 2 to Version 4 1 and then Restoring the Factory Defaults during system restart sometimes MPL failure is encountered Active alarm SystemMonitoring FAILED to start during Startup is displayed after Restore to Factory Default is performed on RMX4000 with 2 MPM 80 cards Hard Reset solves this issue Net Exception occurs when connecting participant to conference on RMX4000 with two Networks configured in JITC mode Core Dump of Apache Module occurs on RMX running V5 1 0 27 in JITC Mode Restore to factory default from USB with the lan cfg file causes RMX to enter restart loop Upgrade of RMX2000 4000 from V5 1 0 34 to V7 0 0 139 fails with message Installation of MCU version failed 144 Upgrade Process 9565 Reset the MCU 9740 Turn the MCU off and then turn it on 16420 16273 hardware reset 15874 15043 16869 Hard Reset the RMX 111 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G 112 Table 13 Version 5 1 0 G System Limitations We POLYCOM Catego Description ID Workaround ud i VNGR Remarks 145 Video In a 4Mb conf
16. partially blacked out for a few seconds Occasionally when Content is 12348 send from an HDX endpoint participants do not view Content In a conference with a line rate of 11470 384Kbps when H 323 participant 11491 connect to the conference using FECC the Content channels do not open Encryption In an encrypted conference 11401 Tandberg MXP endpoints 9568 encounter audio problems In an encrypted conference 12202 H 323 encrypted dial in and dial out participants cannot connect and an assert appears Gateway All endpoints that dial in to a conference using a third party Gateway receive identical names in the RMX Manager Participant s pane When deleting the default Gateway Profiles and then opening a ISDN PSTN Network Service an error message appears When dialing from H 323 to ISDN using the Gateway IVR method and the string Bridge prefix GW profile after entering the number of the destination ISDN endpoint the connection indication on the endpoint screen pops up with each connection update When endpoint connects through MGC Gateway the layout is automatically defined as a 1x1 Personal format instead of applying the conference layout 97 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G 98 We POLYCOM Table 13 Version 5 1 0 G System Limitations Cat Description ID Workaround dO UE VNGR Remarks General The Click amp View menu doesn t 3824
17. tested Supported versions include also previous versions Table 5 Version 5 1 0 G Device Interoperability Table Version 4 01 04 ER011 4 01 05 Beta Code Gatekeepers Proxies Polycom CMA Polycom PathNavigator 7 0 12 Polycom SE200 3 00 07 ER001 wary ee Recorder Polycom RSS 2000 4 0 0 001 360 Polycom RSS 4000 4 0 and 5 0 MCUs and Call Managers Polycom MGC 25 50 100 and MGC 50 100 8 0 2 and 9 0 3 RMX 1000 Polycom DMA 7000 1 1 1 2 0 0 Beta Avaya CM o M N Avaya ACM Avaya IP Softphone R6 0 Cisco Call Manager Tandberg MCU Tandberg MPS Polycom HDX Family 2 5 0 6 2 5 0 7 Beta Polycom VSX product line 9 0 5 1 AR EN M4 POLYCOM RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Table 5 Version 5 1 0 G Device Interoperability Table Continued Polycom Viewstation Polycom ViaVideo PVX Polycom VSSP 128 384 Polycom V700 and Polycom V500 Polycom iPower 9000 Soundstation IP3000 Aethra VegaStar Gold Avaya IP Softphone R6 LifeSize Room and Express DST K80 Tandberg 150 MXP Tandberg MXP Product line Tandberg Classic E Series Microsoft OC client R2 10 Xe POLYCOM Version 5 1 0 G Interoperability Tables Nortel environment is supported only with RMX 2 0 2 Nortel designated version Version 2 0 2 is only supported on RMX A B C type chassis with MPM cards only and no MPM cards RMX Web Client The following table lists the environments Web Browser
18. 0 G 2 x 4 1 1 5 0 2 5 1 0 G Upgrading from Version 4 5 0 F to Version 5 1 0 G RMX 2000 12 When upgrading from Version 4 5 0 F it is essential that you upgrade directly to Version 5 1 0 G Do not perform any intermediate upgrade 1 Download the required software Version 5 1 0 G from the Polycom Resource Center web site 2 Obtainthe Version 5 1 0 G Product Activation Key from the Polycom Resource Center web site For more information see the RMX 2000 4000 Deployment Guide for Maximum Security Environments Procedure 3 First Entry Configuration on page 1 13 3 Backup the configuration file For more information see the RMX 2000 4000 Deployment Guide for Maximum Security Environments System Backup and Restore on page 14 78 4 Install MCU Software Version 5 1 0 G On the RMX menu click Administration Software Management gt Software Download 5 Browse to the Install Path selecting the Version 5 1 0 Gxx bin file in the folder where Version 5 1 G is saved and click Install At the end of the installation process the system displays an indication that the software was successfully downloaded and that a new activation key is required Xe POLYCOM Version 5 1 0 G Upgrade Procedure 6 Click Close to close the Install Software dialog box 7 Click Setup gt Product Activation The Product Activation dialog box is displayed with the serial number field completed 8 Inthe Activation Key field enter or pa
19. 10 Start rim ted Time name Status Role iP Addred Alas Na Network Oiing Oi Audio v iil co DF ow m v uix Ser Tree wem v Dioo V i 172 22 Q islo 1 0 sappda 4 33u aaj u0 sist Dislo 6 17222 Oleo 1 e i xwv Quo 1 Banner When the RMX is configured to work in Enhanced Security Mode the display banner includes the following default text THIS IS A DOD SYSTEM AND IS SUBJECT TO MONITORING UNAUTHORIZED USE MAY SUBJECT YOU TO ADMINISTRATIVE ACTION OR CRIMINAL PROSECUTION AND PENALTIES 65 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G e POLYCOM Users Management Additional security measures can be implemented in the RMX system by setting the appropriate system flags These measures control the system users the user connections to the RMX and the user login process Managing RMX users includes e User types that are not supported when the Enhanced Security Mode JITC MODE YES is enable Disabling and enabling RMX Users e Renaming RMX Users e Disabling inactive users Managing the user login process includes Implementing Strong Passwords Implementing password re use history rules Defining password aging rules Defining password change frequency Forcing password change e Conference and Chairman Passwords Locking out User e Displaying the User Login record Controlling the user sess
20. 4000 Release Notes for Maximum Security Environments Version 5 1 0 G versions An Active Alarm is created and a message is displayed requesting that a new TLS certificate be installed TLS private keys saved by the current version will be compatible with TLS private keys saved by future RMX versions Restricted File Uploading The types of files that can be uploaded to specific folders is restricted Table 6 File Upload Restrictions Allowed File Types wav jpg jpeg slide Network Security Signaling and Management Network Separation Network security is enhanced by separating the Signaling and Management Networks Network Separation is enabled disabled according to the settings of the SEPARATE MANAGEMENT NETWORK and JITC MODE System Flags When both System Flags are set to YES all signaling between IP endpoints and the RMX is via the LAN 2 port while all RMX management sessions are hosted via the LAN 3 port LAN 2 Port Signaling LAN 3 Port Management IP Endpoints RMX Web Client RMX Manager Management Sessions This option is implemented in RMX 2000 systems with MPM cards only For details about Network Separation in the RMX 4000 see page 22 62 Xe POLYCOM Version 4 5 0 F Detailed Description Security Enhancements Banner Display and Customization Customizing The Login Screen and Main Screen of the RMX Web Client and the RMX Manager can display informative or warning text banners The
21. IPv6 fed0 1 184 1 280 caff feQQ 7 c5d 64 EM 2002 ac1b 184 0 230 64ff fe04 d900 64 Subnet Mask 255 255 248 0 M Secured Communication IPv6 Addresse ist E j S IPv6 addresses list fed0 1 184 1 290 caff fe00 c5d 64 2002 ac1b 184 0 290 caff fe00 7c5d 64 39 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Xe POLYCOM 3 Modify the following fields Table 5 Default Management Network Service IP UNNEENN CO NNNM Network Service Name IP Version IPv6 Configuration Method Control Unit IP Address 40 Displays the name of the Management Network This name cannot be modified Note This field is displayed in all Management Network Properties tabs Select this option for IPv4 addressing only Select this option for IPv6 addressing only IPv4 amp IPv6 Select this option for both IPv4 and IPv6 addressing Auto Stateless Select his option to allow automatic generation of the following addresses Link Local For internal use only Site Local Global Manual Select his option to enable manual entry of the following addresses e Site Local Global Manual configuration of the following address types is not permitted e Link Local Multicast Anycast The IPv4 address of the RMX Control Unit This IP address is used by the RMX Web Client to connect to the RMX The IPv6 address of the RMX Control Unit This IP address is used by the R
22. MCU Display Name is POLYCOM VNGBE 811 RMX 2000 instead of RMX 4000 General Sometimes endpoints fail to connect to a 12618 conference after modifying the Profile VNGBE 784 assigned to that conference and a major alert Power off is displayed General When logged in to RMX Web Client in 12615 Japanese and trying to download the VNGBE 782 software using Administration gt Software Management gt Software Download the build bin file cannot be found General When logged in to RMX Web Client in 12518 Japanese the Telepresence value in VNGBE 758 Administration gt System Information is displayed in English 89 We POLYCOM RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Table 11 Corrections Between Version 4 5 0 F and Version 5 1 0 G General Incorrect Japanese translation of the error 12514 message displayed when creating an EQ VNGBE 773 and using a dial in number already assigned to another conferencing entity General In the Japanese RMX Web Client the conference deletion message is displayed in English General When logged in to RMX Web Client in 124471 Japanese and opening a file in the Auditor VNGBE 755 Viewer Administration gt Tools gt Auditor Viewer click local file icon the dialog box title that is show in Japanese switches to English after opening the file General In the Japanese RMX Web Client the New Reservation Schedule Monthly option has an inc
23. Manager from a site operating in Secure Communication Mode FIPS is always enabled in Enhanced Security Mode and when ClickOnce is used to install RMX Manager the workstation must have one of the following installed e NET Framework 3 5 or a later version of the NET Framework e NET Framework 2 0 plus Service Pack 1 or later 1 Set the RMX to Non Secure Communication Mode a Inthe RMX Management pane click IP Network Services b Inthe IP Network Services list pane double click the Management Network entry The Management Network Properties dialog box is displayed Management Network Properties IP gt Routers Network Service Name Manager Netwoi DNS IP Version IPv4 amp IPvG E IPv6 Configuration Method Manual Control Unit IP Address IPv4 172 22 191 222 1Pv6 2002 ac15 184 0 230 64ff fe04 d900 64 EU Shelf Management IP Address IPv4 172 22 191 221 IPv6 fed0 1 184 1 290 caff fe00 7c5d 64 EUM Subnet Mask 255 255 248 0 a ee Clear the Secured RMX Communication check box d Click OK 77 Xe POLYCOM RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G 2 Click the DNS tab Management Network Properties Network Service Name Management Network MCU Host MCU Host Name rmsido israel polycom co PES DNS Specify X Register Host Names Automatically to DNS Servers Local Domain Name fixido israel polycom com DNS Serve
24. O New and modified cards New cards and modified components have been added to the Hardware System Capacity Number of MPM media cards that can be installed on the system has increased from 2 to 4 The change in resources and the number of cards is reflected in the e Network Services Video Voice Port Configuration Resource Report Redundancy The RMX 4000 has a number of built in redundant components e Redundant AC power supply hot swappable e Redundant DC power supply Fans 8 units a Field Replaceable Unit FRU Network Separation The RMX 4000 provides enhanced security by physically separating the Media Signaling and Management networks from each other The Signaling network Management network and each of the media cards has its own network connection All MPM cards must have IP addresses on the same network as the signaling network RMX Type Indication RMX Banner and Welcome heading display the RMX Type accordingly 6 Hardware Monitor New and dedicated slots New card properties Xe POLYCOM RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Version 5 1 0 G New Features List The following table lists the new features in Version 5 1 0 G RMX 2000 and RMX 4000 Table 2 New Features List RMX 2000 and RMX 4000 General Audible Alarms Previously the RMX users had to rely on visual cues to detect events occurring on the RMX In Version 5 1 0 G in addition to the vi
25. RMX 2000 Version 5 0 to Avaya 1XC Version CM 5 2 and 6 0 and Polycom endpoints 13338 VNGFE 2309 13194 VNGFE 2406 13405 VNGFE 2468 13507 DMA 385 13632 AVA 1038 91 We POLYCOM RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Table 11 Corrections Between Version 4 5 0 F and Version 5 1 0 G Occasionally problems are encountered with the Gatekeeper and memory The process recovers seamlessly without effecting the overall experience Latency is always shown as 0 in the Participant s Connection Status ISDN Gateway Content is not sent from an IP HDX 13561 endpoint to an ISDN VSX endpoint via the VNGFE RMX 2000 gateway when connecting ata 2489 line rate of 256 Kbps and the Gateway Profile is set to Motion Occasionally RMX with MPM cards and 13653 the audio video slider is set to 180 audio VNGFE has limited inbound audio only calls 2224 through ISDN to 46 participants The 47th participant that connects hear a fast busy tone This limitation is cleared when the system is reset A conference with a 1920Kbps Line Rate 12021 and IVR Service that includes a Welcome 12031 Slide both the Welcome Slide and Video are partially blacked out IVR Roll Call Tone is replaced by a recorded participant name due to overwriting the tone wav file by the recorded file Reservations An error message is displayed when checking the properties of a reservation in t
26. Resource Center web site Obtain the Version 5 0 2 Product Activation Key from the Polycom Resource Center web site For more information see the RMX Getting Stated Guide Procedure 1 First time Power up on page 2 18 Backup the configuration file For more information see the RMX Administrator s Guide for Maximum Security Environments System Backup and Restore on page 14 78 Xe POLYCOM Version 5 1 0 G Upgrade Procedure 4 Install MCU Software Version 5 0 2 On the RMX menu click Administration Software Management gt Software Download 5 Browse to the Install Path selecting the Version 5 0 2xx bin file in the folder where Version 5 0 2 is saved and click Install At the end of the installation process the system displays an indication that the software was successfully downloaded and that a new activation key is required Click Close to close the Install Software dialog box Click Setup Product Activation The Product Activation dialog box is displayed with the serial number field completed N Oo 8 Inthe Activation Key field enter or paste the Product Activation Key obtained earlier and click OK 9 When prompted whether to reset the MCU click Yes to reset the MCU At the end of the installation process the system displays an indication that the software was successfully downloaded The upgrade procedure takes about 30 minutes during which time an Active Alarm System Upgrade is displayed The R
27. Use RMX appear in 64 Kbps calls Web Client When moving from MPM to Logout and MPM mode with only MPM then login to cards installed in the MCU the the RMX Web Card Configuration Mode Client indicated in the System Information dialog box remains in MPM Mode When using the restore to factory defaults after inserting the Activation key the system requires a reset when the reset is not required After deleting an ISDN PSTN Network Service text that appears in the message alert is inconsistent When the Resource Capacity Ignore the Mode is set to Flexible and the message Port Configuration slider is moved an incorrect message displays requesting that the RMX be reset Dial out to participants assigned to a Meeting Room will only start when the dial in participant who has activated it has completed the connection process and the Meeting Room has become an ongoing conference Mute incoming participants When function DTMF 86 is not connecting applied to ISDN participants who via an Entry dial in directly to the conference Queue Mute is applied When moving several participants using multiple selection from one conference to another conference whose maximum number of participants is exceeded by at least one of the moved participants this participant cannot connect to the conference but is also disconnected from his her source conference Xe POLYCOM Table 13 Version 5 1 0 G System Limitatio
28. calls that do not require configuring the firewall to accept calls from external Fixed Ports TCP Port from to entities When un checked the system uses the default port range Select this option to enable other port ranges or to limit the number of ports to be left open When selected all media ports become fixed ports Displays the default settings for port numbers used for signaling and control To modify the number of TCP ports enter the first and last port numbers in the range The number of ports is calculated as follows Number of simultaneous calls x 2 ports 1 signaling 1 control 49 We POLYCOM RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Table 1 5 Default IP Service Conferencing Ports Parameters ee ena UDP Port from to Displays the default settings for port numbers used for audio and video To modify the number of UDP ports enter the first and last port numbers in the range The number of ports is calculated as follows Number of simultaneous calls x 6 ports 2 audio 4 video will accept the settings and issue a warning Calls will be rejected when the 9 If the network administrator does not specify an adequate port range the system MCU S ports are exceeded 9 Click the SIP Servers tab Networking S IP Network Service Name gt Routers v IP Network Type H 323 amp SIP v Conferencing gt Gatekeeper
29. com the server looks for the registered user EQ 1 and forwards the call to this Entry Queue or conference Enter the number of the TCP or UDP port used for listening The port number must match the port number configured in the SIP server Default port is 5060 Outbound Proxy Servers Primary Alternate Server Parameter Server IP Address By default the Outbound Proxy Server is the same as the SIP Server If they differ modify the IP address of the Outbound Proxy and the listening port number if required Note When in IPv4 amp IPv6 or in IPv6 mode it is easier to use Names instead of P Addresses Enter the port number the outbound proxy is listening to The default port is 5060 51 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G We POLYCOM 11 Click the Security tab PNetwork Service Properties gt Networking IP gt Routers gt Conferencing gt Gatekeeper gt Ports gt Qos gt SIP Servers gt Security gt SIP Advanced a NET Network Service Name IP Network Type H 323 amp SIP Authentication User Name Authentication Password 12 Modify the following fields Table 1 7 Default IP Network Service Security SIP Digest C MENS Authentication User Name Authentication Password IP Network Monitoring 52 Enter the conference Entry Queue or Meeting Room name as registered with the proxy Thi
30. conference line rate is set above 128 Kbps H 323 link is connected as secondary when cascading with Tandberg MPS at 768Kbps in both Video Switching and CP conferences Tandberg C20 and C90 SIP endpoints connect as Audio Only in 4 mbps VSW HD720p Video Quality Sharpness conference at line rates above 1920 kbps on RMX2000 running V5 1 0 25 P3 A black screen may appear on HDX8000 HD Hardware Version B endpoints when the conference line rate is set in the range of 256 768 Kbps The Hardware version can be found on the HDX endpoint s System Information page 12372 12373 12559 10849 i 1 Upgrade to HDX software Version 2 5 0 5 2 Use conference line rates below 256 or above 768 Kbps 3 Disable the IVR Welcome slide and avoid using a 1x1 Video Xe POLYCOM Corrections and Known Limitations Table 13 Version 5 1 0 G System Limitations Cat Description ID Workaround medo iu d VNGR Remarks Interoperability Tandberg C20 endpoint stops receiving video when the HDX8006 sends content during 6 mbps HD1080p VSW sharpness encrypted conference on RMX2000 in running V5 1 0 25 P3 Video freezes throughout the duration of conference on Tandberg 6000 MXP H 320 endpoint during 384 kbps CP Auto layout encrypted motion conference on RMX2000 running V5 1 0 25 P3 104 Tandberg 6000 MXP H 320 endpoint receives poor quality content from Tandberg Edge95 MXP H 323 endpoint during 384
31. document show the dialog boxes as displayed with IPv6 amp IPv4 selected IPv6 Networking Addresses for RMX Internal and External Entities IPv6 addresses can be assigned to both RMX Internal and External Entity addresses RMX Internal Addresses Default Management Network Service Control Unit Signaling Host Shelf Management MPMI Media Card e MPM2 Media Card e MPM6 Media Card RMX 4000 e MPM4 Media Card RMX 4000 we lI a Da External Entities Gatekeepers Primary amp Secondary e SIP Proxies e DNS Servers e Default Router Defined participants e External Database Server IPv6 Guidelines Internet Explorer 7 is required for the RMX Web Client and RMX Manager to connect to the RMX using IPv6 38 Xe POLYCOM Version 4 5 0 F Detailed Description General e IPv6 is supported with MPM media cards only e The default IP address version is Pv4 e The IP address field in the Address Book entry for a defined participant can be either Pv4 or IPv6 A participant with an IPv4 address cannot be added to an ongoing conference while the RMX is in IPv6 mode nor can a participant with an IPv6 address be added while the RMX is in IPv4 mode An error message Bad IP address version is displayed and the New Participant dialog box remains open so that the participant s address can be entered in the correct format e Participants that do not use the same IP address version as the RMX in
32. ongoing conferences launched from Meeting Rooms Reservations and Conference Templates and are disconnected An error message Bad IP address version is displayed IP Security IPSec Protocols are not supported Using IPv6 Addressing Management Network Service The Factory Default IP addressing mode for new MCUs during First time Power up is IPv4 The default IP addressing mode for MCUs that have been upgraded is also IPv4 The MCU is initially configured using the procedure described in the RMX 2000 4000 Deployment Guide for Maximum Security Environments Procedure 3 First Entry Configuration on page 1 13 IPv6 addressing is then enabled by modifying the Management Network Service To modify the Management Network Service 1 In the RMX Management pane click the IP Network Services Ci button 2 Inthe IP Network Services list pane double click the Management Network 23 entry The Management Network Properties IP dialog box opens Management Network Properties mice gt IP Pd IPv6 gt Routers Network Service Name IPv4 t Ive DNS Auto Stateless Manual IP Version IPv4 amp IPv6 X IPv6 Configuration Method Manual Control Unit IP Address IPv4 172 22 191 222 IPv6 2002 ac1b 184 0 230 64ff fe04 d900 64 Ey IPv6 Addresses List ti Shelf Management IP Address IPv4 172 22 181 221 IPv6 addresses list
33. upgrade process and connection to the RMX Web Client may be lost If the workstation is logged in to the RMX Web Client during the resets the MCU State indicator at the bottom right corner of the RMX Web Client screen indicates STARTUP After about 30 minutes close and reopen the browser and connect to the RMX If the browser was not closed and reopened the following error message is displayed Browser environment error Please reopen the browser The version number in the Welcome screen has changed to 5 0 2 Welcome to 0 User Mame Login fonna Version Number JM sv TEE In the RMX Web Client Welcome screen enter your Username and Password and click Login In the Main Screen an MCU State indicator displays a progress indicator Starting up 15 25 showing the time remaining until the system start up is complete If the default POLYCOM user is defined in the RMX Web Client an Active Alarm is created and the MCU status changes to MAJOR until a new Administrator user is created and the default user is deleted To maximize conferencing performance especially in high bit rate call environments a 1 Gb connection is recommended for each LAN connection Upgrading from Version 3 x 4 x to Version 5 0 2 16 When upgrading from Version 3 x and 4 x it is essential that you upgrade directly to Version 5 0 2 Do not perform any intermediate upgrade Download the required software Version 5 0 2 from the Polycom
34. 0 Network 46 Xe POLYCOM Version 4 5 0 F Detailed Description General With the exception of IP Network Type the field definitions of the Routers tab are the same as for the Default Management Network For more information see page 41 5 Click the Gatekeeper tab gt Networking gt IP Network Service Name gt Routers E IP Network Type H 323 amp SIP X gt Conferencing erm gt Gatekeeper Gatekeeper or tC Jom Primary Gatekeeper Br QoS IP Address or Name SIP Servers s Alternate Gatekeeper Security IP Address or Name SIP Advanced MCU Prefix in Gatekeeper r Service Made board hunting Refresh Registration every seconds Aliases 6 Modify the following fields Table 1 4 Default IP Service Conferencing Gatekeeper Parameters C Gatekeeper Select Specify to enable configuration of the gatekeeper IP address When Off is selected all gatekeeper options are disabled Primary Enter either the gatekeeper s host name as registered Gatekeeper in the DNS or IP address Note When in IP Address or IPv4 amp IPv6 or in Name IPv6 mode it is easier to use Alternate Enter the DNS host name or IP address of the Names instead Gatekeeper gatekeeper used as a fallback gatekeeper used when of JP IP Address or the primary gatekeeper is not functioning properly Addresses Name MCU Prefix in Enter the number with which this Network Service
35. 217 Corrections and Known Limitations Xe POLYCOM Table 13 Version 5 1 0 G System Limitations Catego Description I Workaround goy P VNGR Remarks Web Client In the RMX Web Client the main 12172 window opens up as full screen and cannot be resized In the RMX Web Client when Keep viewing the Conference pressing on Properties General the the Tab keyboard Tab button does not button 157 move the cursor to the next field When upgrading the RMX Web Client with software changes Internet Explorer needs to be closed and opened before the upgrade can take place 113 Xe POLYCOM RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G 114
36. 3 Shortcut to Versions Lbs My Computer Br 7 Neca File name Places Files of type Accord Audio files ACA X Cancel z Select the appropriate wav file and then click the Open button The selected file name appears in the Install Audible Alarm File dialog box Optional You can play the selected file or the currently used file by clicking the Play 9 button as follows a Click Play Selected File to play a file saved on your computer b Click Play RMX File to play the file currently saved on the RMX In the Download Audible Alarm File dialog box click OK to download the file to the MCU The new file replaces the file stored on the MCU If multiple RMXs are configured in the RMX Manager the file must be downloaded to each of the required MCUs separately Xe POLYCOM Version 5 1 0 G Detailed Description Recording Link Encryption Recording Links can be encrypted when recording an encrypted conference The encryption of the Recording Link is enabled when Encryption is selected in the Conference Profile on the RMX and on the RSS and the system flag ALLOW NON ENCRYPT RECORDING LINK IN ENCRYPT CONF is set to NO 4 When the JITC_MODE flag is set to YES this feature is not supported Recording Link Encryption Guidelines The Recording Link connection type must be H 323 The Recording Link uses the AES encryption format e The RSS 2000 4000 recorder must be set to support encryption The fol
37. 5 0 2 upgrade to Version 5 0 2 If after the installation of Version 4 1 1 the MCU reset fails turn the 9 To upgrade from Version 2 x to Version 5 0 2 you must first upgrade to Version 4 1 1 and then system power off and on again Upgrading from Version 5 0 5 0 1 to Version 5 0 2 1 Download the required software Version 5 0 2 from the Polycom Resource Center web site 2 Backup the configuration file For more information see the RMX Administrator s Guide for Maximum Security Environments System Backup and Restore on page 14 78 3 Install MCU Software Version 5 0 2 On the RMX menu click Administration Software Management gt Software Download 4 Browseto the Install Path selecting the Version 5 0 2xx bin file in the folder where Version 5 0 2 is saved and click Install At the end of the installation process the system displays an indication that the software was successfully downloaded and that a new activation key is required 5 Click Close to close the Install Software dialog box 15 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G e POLYCOM When prompted whether to reset the MCU click Yes to reset the MCU At the end of the installation process the system displays an indication that the software was successfully downloaded The upgrade procedure takes about 30 minutes during which time an Active Alarm System Upgrade is displayed The RMX resets itself during the
38. CTRL4000 Properties General Info tab has changed Fields information is the same as for the RMX 2000 CTRL Module LE 1 01 CCN030824026 CNTL4000 BRD22054 L0 0090CA00C974 0090CA00C975 Xe POLYCOM Detailed Description Polycom RMX 4000 FSM Fabric Switch Module 4000 Properties The Fabric Switch Module FSM performs media processing functions on the RMX 4000 unit SETH SS E LU UO Properties General Info Hardware Version 1 01 Software Version Serial Number AFS091005009 Card Type FSM4000 Card Part Number BRD22038 L0 Card MAC Address 1 Card MAC Address 2 Backplane 4000 Properties The Backplane 4000 Properties General Info tab has changed Fields information is the same as for the RMX 2000 Backplane Module ot TD 20 Backplane r Properties General Info Hardware Version 1 01 Software Version 2 01 Serial Number VR4090314015 Card Type Backplane Card Part Number BRD22048 L0 Card MAC Address 1 Card MAC Address 2 RTM IP4000 Properties The RTM IP4000 Properties General Info tab has changed Fields information is the same as for the RMX 2000 RTM IP Module gt General Info gt Event Log Hardware Version 3 01 gt Active Alarms Software Version Serial Number CRT090824028 Card Type RTM P4000 Card Part Number BRD2202B L0 Card MAC Address 1 DOSOCADOCS4F Card MAC Address 2 D090CAO0C950 25 RMX 2000 4000 Release N
39. Flag is set to YES this option is enforced e To enable this option the DISABLE INACTIVE USER System Flag to a value between 1 to 90 This value determines the number of consecutive days a user can be inactive before being disabled When flag value is set to 0 default in standard security environment this option is disabled The flag value is automatically set to 30 days when the JITC MODE System Flag is set to YES e The user is marked as disabled but is not deleted from the system administrator operator database e The user remains disabled until re enabled by an administrator e Ifa disabled user attempts to Login an error message Account is disabled is displayed e The last remaining administrator cannot be disabled For more information see Disabling Enabling and Renaming Users on page 74 Managing the User Login Process Implementing Strong Passwords Strong Passwords can be implemented for logging into the RMX management applications They can be implemented when the system is in standard security mode or when in enhanced security mode The FORCE STRONG PASSWORD POLICY System Flag which enables or disables all password related flags cannot be set to NO and all Strong Passwords rules are automatically enabled and cannot be disabled when the JITC MODE System Flag is set to YES If an administrator modifies any of the Strong Passwords flag settings all users are forced to perform the password change procedure ensur
40. IP server is available Auto Gets information from DHCP if used 55 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Xe POLYCOM H 320 Encryption Media Encryption for ISDN PSTN participants is supported in Version 5 0 Audio Video and Content channels are encrypted Media Encryption for ISDN PSTN participants uses the AES 128 Advanced Encryption Standard and is fully H 233 H 234 compliant Encryption Key exchange is implemented using the DH 1024 bit Diffie Hellman cryptographic protocol This Media Encryption for ISDN PSTN participants is implemented in RMX systems with MPM cards only For more information see the RMX 2000 4000 Administrator s Guide for Maximum Security Environments Media Encryption on page 2 30 Media Encryption Guidelines 56 Endpoints connecting to an encrypted conference must support both AES 128 encryption and DH 1024 key exchange standards and must be H 233 H 234 compliant AES Encryption is set in the profile of conferences Meeting Rooms Entry Queues and SIP Factories The Encryption setting cannot be changed while a conference is ongoing AES Encryption settings for defined participants can be changed while the participant is disconnected If the setting is Auto default the endpoint connects according to the conference Encryption setting Participants with an AES Encryption setting that does not match that of the conference s AES Encryption setting
41. MX Web Client to connect to the RMX Note nternet Explorer 7 is required for the RMX Web Client to connect to the RMX using IPv6 Click the AII button to display the Pv6 addresses as follows Auto If selected Site Local and Global site addresses are displayed Manual if selected only the Manual site address is displayed Xe POLYCOM Version 4 5 0 F Detailed Description General Table5 Default Management Network Service IP LONE MEE Shelf Management IPv4 The IPv4 address of the RMX Shelf Management IP Address Server This IP address is used by the RMX Web Client for Hardware Monitoring purposes The IPv6 address of the RMX Shelf Management Server This IP address is used by the RMX Web Client for Hardware Monitoring purposes Note nternet Explorer 7 is required for the RMX Web Client to connect to the RMX using IPv6 Click the All button to display the Pv6 addresses as follows Auto If selected Site Local and Global site addresses are displayed Manual if selected only the Manual site address is displayed Subnet Mask Enter the subnet mask of the Control Unit Note This field is specific to Pv4 and is not displayed in pv6 only mode Secured Select to enable Secured Communication Communication The RMX supports TLS 1 0 and SSL 3 0 Secure Socket Layer A SSL TLS Certificate must installed on the RMX for this feature to be enabled For more information see the RMX 2000 4000 Administrato
42. MX resets itself during the upgrade process and connection to the RMX Web Client may be lost If the workstation is logged in to the RMX Web Client during the resets the MCU State indicator at the bottom right corner of the RMX Web Client screen indicates STARTUP Such a case you can try to connect to the MCU via the Shelf Management and reset the MCU from the Hardware Monitor or you can hard reset the MCU by turning the Power off and on again 9 Sometimes when upgrading from Version 4 x to Version 5 0 x the reset process fails In 10 After about 30 minutes close and reopen the browser and connect to the RMX If the browser was not closed and reopened the following error message is displayed Browser environment error Please reopen the browser The version number in the Welcome screen has changed to 5 0 2 Welcometo 7 eet Nase f Login Panam Version Number s REM 11 In the RMX Web Client Welcome screen enter your Username and Password and click Login Configuration Mode that was set for the system before the software upgrade For more information on the Card Configuration Modes see the RMX 2000 Hardware Guide MPM MPM and MPMx Media Cards on page 1 16 lfupgrading from Version 2 x or 3 x after software installation the MCU is in MPM Card Configuration Mode For details on upgrading to MPM see the RMX 2000 MPM to MPM Migration Procedure document 8 e If upgrading from Version 4 x after software ins
43. ORD PASSWORD _HISTORY SIZE PASSWORD J EXPIRATION DAYS PASSWORD J EXPIRATION _ WARNING _ DAYS MIN_PWD _CHANGE _FREQUENCY _IN_DAYS HIDE YES NO NO YES NO NO _ CONFERENCE PASSWORD Cyclic File Systems ENABLE CYCLIC YES NO YES YES NO NO FILE SYSTEM X ALARMS Force Secured Communications Mode If the JITC MODE System Flag is set to YES a valid TLS certificate must be installed and a secured connection between the RMX Web Client or RMX Manager and the RMX unit must be defined ftheJITC MODE System Flag is set to YES and the Management Network Service has not yet been configured to be secured an Active Alarm is created and a message is displayed stating that Secured Communications Mode must be enabled IftheJITC MODE System Flag is set to YES and a valid TLS certificate has not been installed an Active Alarm is created and a message is displayed stating that the system is in JITC Mode but Secured Communications Mode is not enabled until the TLS certificate is installed ftheJITC MODE System Flag is set to YES and Secured Communications Mode is enabled the user is not able to disable Secured Communications Mode An error message is displayed stating that Secured Communications Mode cannot be disabled while in JITC Mode e TLS private keys saved by the current version when the JITC MODE System Flag is set to YES are not compatible with TLS private keys saved by previous RMX 61 Xe POLYCOM RMX 2000
44. P For a SIP only Network Service H 323 amp SIP For an integrated IP Service Both H 323 and SIP participants can connect to the MCU using this service Note This field is displayed in all Default IP Service tabs Signaling Host IP Enter the address to be used by IP endpoints when dialing in to the Address MCU Dial out calls from the RMX are initiated from this address This address is used to register the RMX with a Gatekeeper or a SIP Proxy server Media Card 1 IP Address Enter the IP address es of the media card s 1 2 3 RMX 4000 and 4 RMX 4000 if installed as provided by the network administrator Endpoints connect to conferences and transmit call media video voice Media Card 3 4 IP and content via these addresses Address RMX 4000 Subnet Mask Enter the subnet mask of the MCU IPv4 only field Default value 255 255 255 0 4 Click the Routers tab Media Card 2 IP Address gt Networking gt IP Network Service Name gt Routers e conferencing IP Network Type H 323 amp SIP id gt Gatekeeper Default Router IP Address gt Ports 1Pv4 172221841 by RoE 1Pv gt SIP Servers gt Security gt SIP Advanced Static Routes Router IP Addreg Remote IP Addrd Subnet Mask Remote Type 0 0 0 0 0 0 0 0 255 255 255 0 Network 0 0 0 0 0 0 0 0 255 255 255 0 Network 0 0 0 0 0 0 0 0 255 255 255 0 Network 0 0 0 0 0 0 0 0 255 255 255 0 Network 0 0 0 0 0 0 0 0 255 255 255
45. P eH Er 18 RMX Manager Upgrade nieto terii ertet dh trn Pera 18 Detailed Description Polycom RMX 4000 eere 19 Hardware Additions ettet ett ai o gehe o Une reU Yen 19 System Capacities n nire eit Ee eit inb Ea ie i re Errat Eun neste ested 20 Reso rce Capacities scie oci ege ni nee SE ERUR EUH EUH EER 21 Reduridancy eerte tret tree ee eer eh eie Ea ERR E 21 Network Separation oo eG RH E oH Rei iet dis 22 Hardware Monitor Changes sees teens 22 Component Slot Allocation eese nennen enne 22 Hardware Monitor UI Changes sss 23 RMX 4000 Properties 5 tete enter i ii nds 24 CNTLAO00 Properties iere ree ter tex x ERR EER R ERXETE RR UC LER c 24 FSM Fabric Switch Module 4000 Properties sees 25 Backplane 4000 Properties erre ettet tette 25 RIM P4000 Properties isisisi ertt 25 LAN Unit List Properties tente tpe eer RP eter a npevs 26 KRIM LAN PrOD6rtie8 iiis trt e eren turer o e HL eed ien 26 pars Properties 4 esit re ret reddes 26 Hardware Monitor Diagnostic Changes 1 eee 27 Video Voice Port Configuration Changes sese 28 Resource Report Changes siester ire ote deter ete t diete t eee leet 28 RM X 4000 Banner aec e te ere eee pre e e p RR RR aee 29 Network Service Changes 1 5 eene terrere renidet ederet i teer dece Eee eos 29 Fast Configuration Wizard Cha
46. SDN participants connect 12007 to a conference with line rate 384kbs multiple asserts appear in the log file Occasionally an ISDN 12011 participant fails to connect to the conference due to the following error MCU internal problem 50020 Removing the main or backup 12370 PRI clock source causes disconnection of all connected IP and ISDN participants ISDN In a conference with a 384 Kbps 12034 Encryption line rate an H 320 encrypted participant cannot connect and an assert appears ISDN PSTN When a busy signal is returned 4405 by a PSTN dial out participant the RMX does not redial but disconnects the participant with party hung up O status IVR Customized CIF slide is not 10054 displayed on the HDX screen when connecting to a 1080p High Definition Video Switching conference In a SIP CP conference with a 10824 line rate of 2 Mb HDX 8006 endpoints cannot view the IVR slide 108 Xe POLYCOM Corrections and Known Limitations Table 13 Version 5 1 0 G System Limitations Cat Description ID Workaround Edo escrip VNGR Remarks IVR After upgrading the RMX to 11531 software version that includes the gateway the maximum number of IVR services was reached 40 in RMX 2000 and 80 in RMX 4000 the default Gateway IVR Service is not created Welcome slide is not displayed 11712 when a dial out SIP endpoint connects at a line rate of 768 Kbps using H261 video protocol In the conference with a 2Mb line r
47. We POLYCOM P Polycom RMX 2000 4000 Release Notes tor Maximum Security Environments Version 5 1 0 G December 2010 DOC2573A Trademark Information Polycom the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc 2010 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc
48. Web Client and RMX Manager leave no session information on the user s workstation or the MCU after the user logs off 71 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Xe POLYCOM Cyclic File System Alarm Cyclic Files 72 Cyclic files such as Logger CDR and Audit Event files were automatically deleted by the system oldest first when the maximum number of files were reached The deleted oldest files were replaced by a new current file The following table summarizes the maximum number of files per file type and RMX system type Table 8 Cyclic Files by RMX System Type File Type RMX 2000 RMX 4000 In Version 4 5 0 F the RMX displays Active Alarms before overwriting the older files enabling the users to backup the older files before they are deleted The display of Active Alarms is controlled by the ENABLE CYCLIC FILE SYSTEM ALARMS System Flag If the ENABLE CYCLIC FILE SYSTEM ALARMS is set to YES default setting when JITC MODE System Flag is set to YES and a Cyclic File reaches a file retention time or file storage capacity limit one of the following an Active Alarms is created Backup of Log files is required e Backup of CDR files is required e Backup of Audit files is required The administrator must use the relevant utility Logger CDR Auditor to retrieve and back up the indicated old file File retrieval information is contained in the file name Example e Anold Au
49. anual X Control Unit IP Address 1Py4 172 22 191 222 IPv6 2002 ac1b 184 0 230 64ff fe04 d900 64 EUM Shelf Management IP Address IPv4 172 22 191 221 IPv6 fed0 1 184 1 290 catf fe00 7c5d 64 EUM Subnet Mask 255 255 248 0 a NC Select the Secured RMX Communication check box d Click OK 8 Reset the RMX a Inthe RMX Management pane click the Hardware Monitor button The Hardware Monitor pane is displayed b Click the Reset button 9 Install the RMX Manager For more information see the RMX 2000 4000 Administrator s Guide for Maximum Security Environments Installing RMX Manager for Secure Communication Mode on page 14 1 Using an Internal Certificate Authority If your TLS certificate was created and issued by an Internal Certificate Authority it may not be seen as having been issued by a trusted Certificate Authority The RMX Manager is not downloaded successfully and a warning is received stating that the certificate was not issued by a trusted Certificate Authority To add the Internal Certificate Authority as a trusted Certificate Authority 1 Navigate to the folder where the certificate cer file is saved 80 Xe POLYCOM Version 4 5 0 F Detailed Description Changes to Existing Features 2 Open the certificate file r Certificate General Details Certification Path Show lt All gt x Field Value l version v3 serial number 217944 17 dc cb 16 95 41 e6 signatu
50. ate when a single participant enters the conference the participant does not hear music When DTMF codes have been entered by the participants the volume of the IVR Message may be suppressed 124 IVR On the RMX 4000 when dialing RMX 4000 from ISDN endpoint to GW the IVR Welcome message is cut off On the RMX 4000 when dialing from ISDN endpoint to GW video artifacts appear in the IVR slide On the RMX 4000 that was upgraded from an earlier version Restore when connecting participant to a Factory conf RMX2000 slides are Defaults and displayed instead of RMX 4000 then Restore System Configuration without the old IVR Services 127 LPR When an H 323 HDX endpoint sends Content the endpoint disables the LPR 109 We POLYCOM RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Table 13 Version 5 1 0 G System Limitations Cat Descripion ID Workaround doy sal VNGR Remarks LPR Reduced video quality may be 11020 observed when using LPR with HD720p When packet loss is detected by the LPR mechanism the LPR lowers the call bit rate to keep the video quality of the call When excessive packet loss exists the call rate may drop down to 128K using HD 720p under these conditions will result in a reduced video image quality Multilingual The Display Name of undefined 5151 dial in participant using HDX and VSX 7000 endpoints is displayed in English in the RMX Web Client Multi
51. ault text You are accessing a U S Government USG Information System IS that is provided for USG authorized use only By using this IS which includes any device attached to this IS you consent to the following conditions The USG routinely intercepts and monitors communications on this IS for purposes including but not limited to penetration testing COMSEC monitoring network operations and defense personnel misconduct PM law enforcement LE and counterintelligence CI investigations At any time the USG may inspect and seize data stored on this IS Communications using or data stored on this IS are not private are subject to routine monitoring interception and search and may be disclosed or used for any USG authorized purpose This IS includes security measures e g authentication and access controls to protect USG interests not for your personal benefit or privacy Notwithstanding the above using this IS does not constitute consent to PM LE or CI investigative searching or monitoring of the content of privileged communications or work product related to personal representation or services by attorneys psychotherapists or clergy and their assistants Such communications and work product are private and confidential S User Agreement for details Main Screen Banner The Main Screen banner is displayed at the bottom of the screen as follows E POLYCOM RMX 2000 Display N status
52. ble flag values are between 0 and 20 e ASystem Flag value of 0 means this rule is not enforced however this rule cannot be disabled when the RMX is in Enhanced Security Mode In Enhanced Security Mode passwords must be at least 15 characters in length default and can be up to 20 characters in length Ifthe MIN PASSWORD LENGTH flag is enabled and the password does not meet the required length an error Password is too short is displayed If the minimum password length is increased valid pre existing passwords remain valid until users are forced to change their passwords Implementing Password Re Use History Rules Users are prevented from re using previous passwords by keeping a list of previous passwords If a password is recorded in the list it cannot be re used The list is cyclic with the most recently recorded password causing the deletion of the oldest recorded password The number of passwords that are recorded is determined by the value of the PASSWORD HISTORY SIZE System Flag Possible values are between 0 and 16 A flag value of 0 means the rule is not enforced however this rule cannot be disabled when the RMX is in Enhanced Security Mode e In Enhanced Security Mode at least 10 passwords default and up to 16 passwords must be retained If the password does not meet this requirement an error New password was used recently is displayed Defining Password Aging The duration of password validity is dete
53. bling and Renaming Users sss 74 Disabling a User 2e rente E er traer EH Rr ed e 74 Enabling Us r 3 nte tit heremo Enim Ferrera 74 Renaming a USE one eet e b he EH e ER beo EYE pene d 75 Software Managetent especie tiectice red nib e aa rE e Ee Ernie titan 76 System Backup and Restore serrera eiai 76 Backup and Restore Guidelines eee 76 Installing RMX Manager for Secure Communication Mode sss 77 Using an Internal Certificate Authority sss 80 Additional Auditor Features and Events esses 84 Dial out Extension Identifier String sese 85 New CDR Events scissiivesscissdevssiesitivesancenasesvanes EE A O NATES 86 New Active Alarms initia eti EEEE EERE 87 Corrections and Known Limitations eese 89 Corrections Between Version 4 5 0 F and Version 5 EG ue eene tegi evo inti a n de RE qc o gute ie rip eee pei 89 Corrections Between Version 4 1 1 and Version 5 0 sss 94 Version 5 1 0 G System Limitations sse eene enne 96 XS POLYCOM Polycom RMX 2000 Release Notes for Maximum Security Environments Version 5 1 0 G Xe POLYCOM New Hardware RMX 4000 New Hardware RMX 4000 A new MCU has been added to the RMX range of MCUs It has the key features of the RMX 2000 with the following additions changes Table 1 RMX 4000 Additions and Changes C eene eee
54. by directly accessing the file system of the RMX This version does not permit direct access to the RMX file system Backup and Restore Guidelines Direct access to the RMX file system is disabled in both JITC Mode and non JITC Mode e System Backup can only be performed by an administrator The System Backup procedure creates a single backup file that can be viewed or modified only by developers e A System Backup file from one system can be restored on another system e To ensure file system consistency all configuration changes are suspended during the backup procedure e The following parameters settings and files are backed up MCMS configuration files mcms Cfg Network and service configurations Rooms Profiles Reservations System Flags Resource Allocation IVR messages music RMX Web Client user setting fonts windows RMX Web Client global settings notes address book language Private keys and certificates TLS Conference participant settings Operation DB administrator list SNMP settings Time configuration 76 Xe POLYCOM Version 4 5 0 F Detailed Description Changes to Existing Features Installing RMX Manager for Secure Communication Mode The RMX Manager cannot be downloaded from a site operating in Secure Communication Mode without a valid TLS certificate The following procedure describes how to obtain a TLS certificate and download the RMX
55. cannot connect to the conference If an endpoint connected to an encrypted conference stops encrypting its media it is disconnected from the conference Media Encryption for H 320 participants is not supported in cascaded conferences The ALLOW NON ENCRYPT PARTY IN ENCRYPT CONF System Flag determines whether both encrypted and non encrypted participants defined and undefined can connect to a conference and if participants connecting to an Entry Queue can be moved to their destination conference The default value of the flag is NO It can be modified via the Setup gt System Configuration menu For more information see the RMX 2000 4000 Administrator s Guide for Maximum Security Environments Modifying System Flags on page 14 22 When set to YES non encrypted defined participants are allowed to connect to an encrypted conference Table 2 summarizes the participant ability to connect to the conference according to the flag setting and the conference encryption setting Table 2 Participant Connection to the Conference Based on the Encryption Settings ALLOW NON Conference Participant Participant ENCRYPT PARTY Encryption Encryption Connection IN ENCRYPT CONF Setting Setting Permitted Xe POLYCOM Version 4 5 0 F Detailed Description General Table 2 Participant Connection to the Conference Based on the Encryption Settings ALLOW NON Conference Participant Participant ENCRYPT PARTY Encryption Encryption Conne
56. ction IN ENCRYPT CONF Setting Setting Permitted When an undefined participant connects to an Entry Queue the participant inherits the encryption characteristics of the Entry Queue as defined in the Entry Queue s profile The participant s move to the destination conference will be successful depending on the Encryption flag setting and the destination conference encryption setting as summarized in Table 3 Table 3 Encryption Flag vs Conference and Entry Queue Settings When Participant Encryption is set to Auto Destination Enable Conference Participant Encryption Move from EQ Setting to Conference ALLOW NON Entry Queue ENCRYPT PARTY Encryption IN ENCRYPT CONF Setting 57 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Ping RMX Guidelines Using Ping 58 We POLYCOM The Ping administration tool enables the RMX Signaling Host to test network connectivity by Pinging IP addresses The IP addressing mode can be either Ipv4 or Ipv6 Both explicit IP addresses and Host Names are supported The RMX Web Client blocks any attempt to issue another Ping command before the current Ping command has completed Multiple Ping commands issued simultaneously from multiple RMX Web Clients are also blocked To Ping a network entity from the RMX 1 On the RMX menu click Administration gt Tools gt Ping The Ping dialog box is displayed eee IP Version iva Host Name or l
57. dCBDQTAeFwOwNTAyMDkwMDAwMDB aFwOyNTAyMDgyMzUSNTI aMIGMMQswCQYDVQQGEwWJVUzEXMBUGA1UEChMOVmVyaV NpZ24sIEluYy AxMDAUBgNVBASTIJOZ vciBUZXNDIFB1cnBvc2VzIESubHkuICBObyBhc3N1c mFuY2VzLjEyMDAGA1UEAxMpVrnV y aVNpZ24gVHUp YWwqU2Vjd OTFNIcnzlc iBUZXNDIFJvb3QgQUEwgZ amp wDQYJKoZIhvcNAQEBBQADQYDAMIGJAoGBAJ8 h98U7klaZHScEn amp CSEKmGWVBsTWHIaMAAVqGqCUn7Q9C10sEOIHBznyLy eSDjMsSMinC IAA7KCASf YHzDAdIU HLIRSIjwHTF 2dYSoTTxP2GCmtLiGa4 i7 2DDo086V7 NIFAGJj CYey47ue4Xa330 4YOA9PGL870QFe7AgMBAAEw DQYJKoZIhvcNAQECBQADgYEAOq447rPSEDqFEI3vhLhgTbny askNY WPvxlk grnQyDA4sF qgK8nFlnvLmAOF3DmfuqW6 WSrdzqTYzpwmJlsn48Om yWirL BGUWRftit2POxTtHSBBVmR PZx2k24UgWUz yojD GxXtiHd3tjCdgFgTit4NK42 ScWOczrh47xeOI WO Coke Paste Certificate Send Certificate For more information see the RMX 2000 4000 Administrator s Guide RMX 2000 4000 Administrator s Guide for Maximum Security Environments Secure Communication Mode on page F 1 Set the RMX to Secure Communication Mode Set the RMX to Secure Communication Mode a Inthe RMX Management pane click IP Network Services b Inthe IP Network Services list pane double click the Management Network entry 79 Xe POLYCOM RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G The Management Network Properties dialog box is displayed IP gt Routers Network Service Name gt DNS IP Version IPv4 amp IPv6 jd IPv6 Configuration Method M
58. dit Event file that has not been retrieved and backed up has a file name as follows Audit SN0000000056 FMD27112008 FMT081433 LMD27112008 LMT0817 46 8253921 SUY CFnone NFV02 RTN xml The RTN at the end of the filename indicates that the file has not been retrieved e Anold Audit Event file that has been retrieved and backed up has a file name as follows Audit SN0000000056 FMD27112008 FMT081433 LMD27112008 LMT0817 46 8253921 SUY CFnone NFV02 RTY xml The RTY at the end of the file name indicates that the file has been retrieved Although the Active Alarm is cleared when the old file is retrieved it is the administrator s responsibility to back up the file Xe POLYCOM Version 4 5 0 F Detailed Description Security Enhancements Restricting Content Broadcast to Lecturer Content broadcasting can be restricted to the conference lecturer only when one of the conference participants is set as the lecturer and not automatically selected by the system Restricting the Content Broadcast prevents the accidental interruption or termination of H 239 Content that is being shared in a conference Content Broadcast restriction is enabled by setting the RESTRICT CONTENT BROADCAST TO LECTURER system flag to ON When set to OFF default it enables all users to send Content When enabled the following rules apply e Content can only be sent by the designated lecturer When any other participant tries to send Content the request is rejected
59. e Extension Identification String field enter the required string as follows p p string For example pp4566 p optional indicates a pause of one second before sending the DTMF string Enter several concatenated p to increase the delay before sending the string The required delay depends on the configuration of the external device or conference IVR system String enter the required string using the digits 0 9 and the characters and The maximum number of characters that can be entered is identical to the H 323 alias length If the information required to access the device conference is composed of several strings for example the conference ID and the conference password this information can be entered as one string where pauses p are added between the strings for the required delays as follows p p string p p string For example p23pp 34p4566 85 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G e POLYCOM New CDR Events 86 New events were added to the CDR e RESERVED PARTICIPANT CONTINUE IPV6 ADDRESS 2011 e USER ADD PARTICIPANT CONTINUE IPV6 ADDRESS 2102 e USER UPDATE PARTICIPANT CONTINUE IPV6 ADDRESS 2106 e EVENT NEW UNDEFINED PARTY CONTINUE IPV6 ADDRESS 32 Table 9 Event Fields for Events 2011 2102 2106 and 32 a CENE IP V6 IPv6 address of the participant s endpoint Xe POLYCOM Version 4 5 0 F Detailed Description
60. e MCU is in the last Card Configuration Mode that was set for the system before the software upgrade For more information on the Card Configuration Modes see the RMX 2000 Hardware Guide MPM MPM and MPMx Media Cards on page 1 16 lfupgrading from Version 2 x or 3 x after software installation the MCU is in MPM Card Configuration Mode For details on upgrading to MPM see the RMX 2000 MPM to MPM Migration Procedure document In the Main Screen an MCU State indicator displays a progress indicator sStarting up 15 25 showing the time remaining until the system start up is complete the MCU status changes to MAJOR until the POLYCOM UsSer is renamed or a new 9 If the default POLYCOM user is defined in the RMX Web Client an Active Alarm is created and Administrator User is created and the default User is deleted 13 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G e POLYCOM An Active Alarm is created stating the Gateway Profile was not added If Gateway funtionality is required the Gateway Profile should be reconfigured To maximize conferencing performance especially in high bit rate call environments a 1 Gb connection is recommended for each LAN connection To use the new features such as Operator Assistance and Gateway Sessions the IVR Services must be updated For more details see IVR Services Update on page 18 If the upgrade process fails please contact Pol
61. e activated To stop the Audible Alarm on the RMX Client or RMX Manager gt gt On the RMX menu click Setup gt Audible Alarms gt Stop Repeating Alarm When selected all audible alarms are immediately stopped Xe POLYCOM Version 5 1 0 G Detailed Description Configuring the Audible Alarms User Customization The operators and administrators can e Enable Disable the Audible Alarm e Select whether to repeat the Audible Alarm Define the number of repetitions and the interval between the repetitions To Customize the Audio Alert on the RMX Client or RMX Manager 1 Onthe RMX menu click Setup gt Audible Alarms gt User Customization The User Customization window opens Awaiting Operator Assistance v Enable Audible Alarm V Repeat Audible Alarm Number of Repetitions 4 Repetition interval in seconds 20 2 Define the following parameters Table 3 Audible Alarm User Customization Options CONENLI NNNM Enable Audible Alarm Repeat Audible Alarm Number of Repetitions Repetition interval in seconds 3 Click OK Select this check box to enable the Audible Alarm feature and to define its properties When this check box is cleared the Audible Alarm functionality is disabled Select this check box to play the Audible Alarm repeatedly When selected it enables the definition of the number of repetitions and the interval between repetitions When cleared the Audible A
62. e process and connection to the RMX Web Client may be lost If the workstation is logged in to the RMX Web Client during the resets the MCU State indicator at the bottom right corner of the RMX Web Client screen indicates STARTUP After about 30 minutes close and reopen the browser and connect to the RMX If the browser was not closed and reopened the following error message is displayed Browser environment error Please reopen the browser Xe POLYCOM Version 5 1 0 G Upgrade Procedure The version number in the Welcome screen has changed to 5 1 0 G Uses Mame Login Pasrwont Version Number gt sis we 9 Inthe RMX Web Client Welcome screen enter your Username and Password and click Login In the Main Screen an MCU State indicator displays a progress indicator Starting up 15 25 showing the time remaining until the system start up is complete If the default POLYCOM user is defined in the RMX Web Client an Active Alarm is created and the MCU status changes to MAJOR until a new Administrator user is created and the default user is deleted RMX 4000 An Active Alarm is created stating that not all RTM LAN cards have been recognized System functionality is not affected The Active Alarm is cleared when the system is reset To maximize conferencing performance especially in high bit rate call environments a 1 Gb connection is recommended for each LAN connection a Upgrading to Version
63. e system flag JITC MODE is set to YES User RMX Users Managing RMX users includes Management User types that are not supported when the Enhanced Security environment is enabled Disabling and enabling RMX Users Renaming RMX Users Disabling inactive users User Login Password Process Managing the user login process Management includes Implementing Strong Passwords Implementing password re use history rules Defining password aging rules Defining password change frequency Forcing password change Conference and Chairman Password management Locking out Users Displaying the User Login record Xe POLYCOM Version 4 5 0 F Features List Enhanced Security Mode Table 4 New Features List RMX 2000 and RMX 4000 Continued User User Sessions Controlling the User Sessions includes Management Limiting the maximum number of concurrent user sessions http https connections Connection Timeout User session timeout Limiting the maximum number of users that can connect to the system number of concurrent http https connections General Cyclic File System Alarm The system flag ENABLE CYCLIC FILE SYSTEM ALARMS enables the system to display active alarms when logger CDR fault files may be overwritten due to automatic backup deletion and restoring of files in Cyclic mode General FIPS 140 2 Compliance A certified FIPS library is used to ensure that all Cryptographic Modules are compliant with Federal Informati
64. e with AES LPR 12177 and Video Clarity enabled H 320 Tandberg MXP endpoints connect in a 960x720 resolution while identical H 323 MXP endpoints connect in 720p In a conference with AES LPR 12178 and Video Clarity enabled H 320 HDX8006 HDX9004 endpoints only send Content in H 263 Tandberg MXP endpoint receives 12266 ghosted video from HDX9004 endpoint during H 323 conference IVR welcome message is not 12273 clear on an Ipower v6 2 0 1208 endpoint connecting to RMX with Siren 14 or G722 1 DST K60 endpoint receives tiled 12355 video from HDX9004 endpoint during H 323 conference ag 88 In a CIF conference with a 384 11963 Kbps line rate with AES LPR and Video Clarity enabled HDX IP endpoints connect to conference using a 4CIF resolution 105 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G 106 Table 13 Version 5 1 0 G System Limitations We POLYCOM Cat Description ID Workaround gs pd dus VNGR Remarks i mE Interoperability Tandberg C20 endpoint display fast updates in HD1080p conferences Tandberg 6000 E and B series H 320 endpoints do not connect to conference when encryption is turned on HDX endpoint connected via H 320 does not receive Content from Tandberg MXP endpoint connected via H 323 VSX5000 endpoint freezes followed by disconnection of all VSX endpoints A black screen may appear on HDX SD endpoints using the PAL mode when the
65. ene 66 Disabling Enabling Users eee eee toninettto to tonon tto nononi 66 Renaming Users esosenateneteeoduno itn EE Een 66 Disabling Inactive Users Jie e denen 67 Managing the User Login Process eese 67 Implementing Password Re Use History Rules 68 Defining Password Aging sss eene nene 68 Defining Password Change Frequency sse 69 Forcing Password Change eere ette eere eerte rns 69 Managing Conference and Chairperson Passwords 1 69 Xe POLYCOM Temporary User Lockout 5 o erecto tro tte ibereiti etti pi enin 70 User Lockout c cnet eerte reme mera redo 70 User Login Record i aet eerie ee drei a pent tae ee ag 70 Controlling RMX User Sessions ssssssseeeee eene 71 Management Sessions per System ssssssssseeee eee nen 71 Sessions per User 5 onion imperet P ei rr eee ea Rin enda 71 Connection imet iate ihe HR Ina Ir debe ite pe oeste Enter duet 71 Session imeout essent enum dedil la ie e LEGE dS 71 Erase Session History After Logout sss 71 Cyclic File System Alartn ener rr b ee re Ee pe E RERE ERR ERE Sd 72 CY ClO Piles E 72 Restricting Content Broadcast to Lecturer sess 73 Version 4 5 0 F Detailed Description Changes to Existing Features 74 User Management oen ette trenes ped done i poder rires 74 Disabling Ena
66. ent with the DNS server Automatically to DNS Servers Enter the name of the domain where the MCU is installed Name DNS Servers Addresses Primary Server Secondary Server The static IP addresses of the DNS servers id A maximum of three servers can be defined Tertiary Server 43 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Xe POLYCOM 8 RMX 2000 only Click the LAN Ports tab Management Network Properties gt IP gt Routers Network Service Name gt DNS gt LAN Ports Port Speed Port Speed 1 Auto 2 Auto 3 Auto Auto 10 Half Duplex 10 Full Duplex 100 Half Duplex 100 Full Duplex 1000 Full Duplex o ee 9 Modify the following fields Table 1 2 Default Management Network Service LAN Ports Port Speed The RMX has 3 LAN ports The administrator can set the speed and transmit receive mode manually for LAN 2 Port only The LAN port number 1 2 or 3 Note Do not change the automatic setting of Port 1 and Port 3 Only changes to LAN Port 2 speed will be applied Select the speed and transmit receive mode for each port Default Auto Negotiation of speed and transmit receive mode starts at 1000 Mbits second Full Duplex proceeding downward to 10 Mbits second Half Duplex Note To maximize conferencing performance especially in high bit rate call environments a 1Gb connection is recommended For setting
67. er The following asserts may 11810 appear when an H 323 participant connects to a 2 Mb Continuous Presence conference File AuditorApi cpp Line 112 Code 1 ASSERT Audit free Data is too long 20882 max is 20480dat a size is 20882 Hardware In D type chassis when Reset the hot swapping an MPM card unit MCU failure may occur 101 We POLYCOM RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Table 13 Version 5 1 0 G System Limitations Catego Description ID Workaround xd i VNGR Remarks In HD Video Switching 3089 Use HDCP conferences Tandberg endpoints may connect as Secondary when HD frame rate capabilities are less than 7 5 frames per second In a H 323 conference with a line rate of 1920 Kbps and the Video set to Sharpness amp Auto Layout Aethra X7 endpoints receive 1024x576 instead of 720p HD Interoperability Faulty connection status is The video indicated when the RSS 2000 stream is recording link is the only synchronized participant in a conference and when the first its video stream is not participant synchronized connects to the conference HDX VSX endpoints cannot Connect connect directly to conferences directly using while registered with Cisco the MCU IP Gatekeeper using the IPH NID Address via string the Transit Entry Queue Sony PCS G70 v2 61 and Sony Force the PCS 1 v3 41 endpoints cannot endpoints to connect to conferences using connect u
68. erence set to Sharpness and the IVR Welcome Message enable video appears in a 4x3 format Disable IVR Welcome message and the video appears in 6x9 format When the Closed Caption text is very long the text is split and may be displayed incorrectly When the video from an endpoint is blocked inconsistent video resolution settings are implemented Legacy endpoints receive Content in 1 7 layout with black stripes on the sides for aspect ratio fitting selecting a different layout using Click amp View causes the black stripes to disappear When the VVX1500 is forced to H 263 in SIP calls the endpoint cannot receive video from the RMX In a conference with a 384 Kbps line rate with AES and LPR enabled calls connect using the H 263 instead of the H 264 video protocol In a conference running at line rate of 4Mb and resolution of HD1080p some HDX endpoints H 323 amp SIP encounter video problems due to a DSP failure Web Client Sometimes when installing the RMX Web Client Windows Explorer gt Internet Options gt Security Settings must be set to Medium or less Occasionally during an ongoing conference when selecting the Hardware Monitor menu the message No connection with Switch appears In a 2 Mb Video Switched conference with 10 or more H 323 endpoints connected random video refreshes may occur a 11123 11351 11382 11541 Don t force the VVX1500 to H 263 11843 11965 12
69. error message Maximum number of permitted user connections has been exceeded New connection is denied The log in attempt is recorded as an Audit Event Sessions per User It is possible for a user to log in to the RMX and initiate multiple management sessions from different instances of the RMX Web Client or RMX Manager that are running on a single or several workstations The maximum number of concurrent management sessions per user http and https connections is determined by the value of the MAX NUMBER OF MANAGEMENT SESSIONS PER USER System Flag Any attempt to exceed the maximum number of management sessions per user results in the display of an error message A user with this name is already logged into the system Additional connection is denied The log in attempt is recorded as an Audit Event Connection Timeout If the connection is idle for longer than the number of seconds specified by the setting of the APACHE_KEEP_ALIVE_TIMEOUT System Flag the connection to the RMX is terminated Session Timeout If there is no input from the user or if the connection is idle for longer than the number of minutes specified by the setting of the SESSION_TIMEOUT_IN_MINUTES System Flag the connection to the RMX is terminated A flag value of 0 means Session Timeout is disabled however this feature cannot be disabled when the RMX is in Enhanced Security Mode Erase Session History After Logout In Enhanced Security Mode the RMX
70. ess to 1992 Hardware Monitor and generates an error when user tries to access the hardware 7 General The Operator and Chairperson are able to 9930 delete a participant from the address book 9931 when they are not authorized to do so Interoperability PictureTel Concorde 4500 ZX endpoint 9721 connects to a conference as Secondary no video when using ISDN and H 261 capabilities Interoperability Frozen Video on VSX6000 and V500 in CP 11412 session set to sharpness Interoperability When endpoints connect to a conference 11508 running on the RMX through the DMA the endpoints will see full screen 1x1 layout and not the conference layout Interoperability Can t connect Sony PCS 1600s over ISDN 11672 2219 Interoperability An Ipower v6 2 0 1208 endpoint 11854 connecting to an RMX with Siren 14 or 2258 G722 1 audio algorithm receives garbled chopped audio Interoperability RMX audio is muted or garbled when 11881 dialing from PVX endpoints to other 2277 endpoints via the RMX Interoperability When using an RMX MCU and a Codian 11753 MCU together each with one ISDN endpoint connected the endpoint connected to the Codian MCU displays a horizontally stretched picture Xe POLYCOM Corrections and Known Limitations Table 12 Corrections Between Version 4 1 1 and Version 5 0 Interoperability On an RMX 2000 ver 3 xx with an H 323i Power ver 6 2 endpoint connected at a 256Kbps line rate the audio from iP
71. etwork Service ettet emere eieiei iion 44 Fast Configuration Wizard ssssssssssssseeeeeeeenen rennen 44 IP Network Monitoring siscsccscsccsceccscssstesscscscstinstetisentescodsevanbecvedsenses cnassons tesvesenades eves 52 P320 EnCrypHOf niet dete tibicen brote etin i oii e RP earn 56 Media Encryption Guidelines sse eene 56 Ping RMX ina a a a e todas etti stesura eit cv ad 58 Guidelines erectio e E tete turus 58 USING PIAS 58 Version 4 5 0 F Detailed Description Security Enhancements 59 Enhanced Security Mode JITC_MODE eese 59 JITC MODE Systema Flag posuniete irre tt rre tete dert nn 59 Force Secured Communications Mode sse 61 Restricted Pile ploading 2 5552 ener teret on i 62 Network Security node RE DURER EUER CERERI EO EE AT 62 Signaling and Management Network Separation sss 62 Banner Display and Customization sess eene nentes 63 Customizing Banners ence tertie etre temer eain tet es PE eerte inei tees 63 banner Displ y s5iei eeiam rated HUDSON a 64 Login Screen Banner terit pter veste E eb eee be ERE Reg 64 Main Screen Banner siete ici reete tentes ipee aeii 65 Users Managetrnent e ettet tereti t en si cue eek e e Pret aek ee Era ee pe eae ERE dn 66 Managing the RMX Users stie neri ERES 66 User lY pes danse dentem e inte c ien qae ti
72. ference IVR Service on page 12 9 RMX Manager Upgrade 18 When upgrading the RMX Manager from Version 5 0 x to Version 5 1 0 G you must first uninstall the RMX Manager application using Control Panel gt Add or Remove Programs and then install the RMX Manager application as a new installation When upgrading the RMX Manager from Version 4 5 0 F to Version 5 1 0 G the RMX Manager application can be installed in addition to Version 4 x installation However it is recommended to uninstall earlier versions of the RMX Manager and re install the new version For a new RMX installation you must first complete the RMX Installation and First Entry Configuration before installing the RMX Manager application Once the connection to the RMX unit is established and the Login window is displayed the RMX Manager application can be installed For more details see the RMX 2000 4000 Deployment Guide for Maximum Security Environments Installing RMX Manager for Secure Communication Mode on page 3 1 For more information on the RMX Manager see Audible Alarms on page 32 Xe POLYCOM Detailed Description Polycom RMX 4000 Detailed Description Polycom RMX 4000 The Polycom RMX 4000 real time media conference platform is based on advanced architecture and offers a flexible scalable and future proof platform It natively supports multiple network types IP H 323 SIP PSTN and ISDN to extend the power of unified collaboration
73. hange his her password to meet the updated Strong Password requirements Managing Conference and Chairperson Passwords The lengths of the Conference and Chairperson passwords are determined by the values of the NUMERIC CONF PASS MIN LEN and NUMERIC CHAIR PASS MIN LEN System Flags Possible flag values are between 0 and 16 e A System Flag value of 0 means these rules are not enforced however these rules cannot be disabled when the RMX is in Enhanced Security Mode In Enhanced Security Mode Conference and Chairperson passwords must be at least 9 characters in length default and can be up to 16 characters in length e If the password does not meet these requirements an error Password is too short is displayed If the minimum password length is increased valid pre existing Conference and Chairperson passwords remain valid Hiding Conference and Chairperson Passwords Conference and Chairperson Passwords that are displayed in the RMX Web Client or RMX Manager can be hidden when viewing the properties of the conference When the value of the HIDE CONFERENCE PASSWORD System Flag is set to YES these passwords are replaced by asterisks in the RMX Web Client RMX Manager Audit Event and Log files 69 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G 70 We POLYCOM Temporary User Lockout When the JITC MODE System Flag is set to YES Temporary User Lockout is implemented as a defense agai
74. he Calendar view for the first time and the ISDN PSTN dial in option is disabled for the reservation Reservations When an on going conference duration is setto one minute and auto extend enabled with an ISDN dial in number the RMX may not detect an ISDN dial in No conflict when placing a reservation on the bridge with an identical ISDN number In case of a dial in number conflict incoming calls are routed to the on going conference and not to the reserved meeting RMX Manager Cannot install the RMX Manager 12718 application from RMX 4000 VNGBE 727 825 92 Xe POLYCOM Corrections and Known Limitations Table 11 Corrections Between Version 4 5 0 F and Version 5 1 0 G RTM ISDN During an ongoing conference connection 12975 with the RTM ISDN card is lost causing VNGFE the ISDN participant to disconnect from the 2378 conference and hardware reset was required to restore the connection with the card Occasionally when a dial in SIP participant accesses the Entry Queue the participant connection fails even though the participant entered the correct conference ID SIP When trying to connect SIP participantthru 11971 external API application when the URI and IP address fields are switched the IP address is left empty and the URI is set to the IP address the endpoint will disconnect SIP The maximum number of Meeting Rooms 11949 11923 Entry Queues SIP Factories and on going conferences that can be regis
75. in passwords For more information see the RMX 2000 4000 Administrator s Guide RMX 2000 4000 Administrator s Guide for Maximum Security Environments Modifying System Flags on page 14 22 Table 5 summarizes the interaction between the JITC MODE System Flag and the following System Flags Table5 JITC MODE Flag Value Effect on System Flags JITC MODE m f oe Network Security SEPARATE YES YES NO NO _MANAGEMENT NO _NETWORK User Management DISABLE 1 90 30 _INACTIVE _USER 59 Xe POLYCOM RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Table5 JITC MODE Flag Value Effect on System Flags JITC MODE se Session Management APACHE_KEEP 1 999 15 1 999 120 _ALIVE _ TIMEOUT SESSION 1 999 15 0 999 TIMEOUT IN _ MINUTES USER LOCKOUT YES YES YES NO NO NO USER LOCKOUT 0 45000 0 45000 WINDOW IN MI NUTES LAST LOGIN YES YES _ATTEMPTS NO NO USER _LOCKOUT DURATION _IN_MINUTES MAX_NUMBER _OF MANAGEMENT _ SESSIONS PER _USER MAX_NUMBER _OF _ MANAGEMENT _SESSIONS_PER _ SYSTEM FORCE _STRONG _ PASSWORD _POLICY MIN_PASSWORD 15 20 _LENGTH NUMERIC_CONF 9 16 _PASS_MIN_LEN NUMERIC_CHAIR 9 16 PASS MIN LEN 60 Xe POLYCOM Version 4 5 0 F Detailed Description Security Enhancements Table5 JITC MODE Flag Value Effect on System Flags JITC MODE oe HIDE YES NO YES NO _ CONFERENCE _PASSW
76. ing an RTM ISDN card the endpoint may not connect and the following disconnection description is displayed Internal Problem 65022 100 Xe POLYCOM Corrections and Known Limitations Table 13 Version 5 1 0 G System Limitations Cat Description ID Workaround do iod d VNGR Remarks General In a conference where the 12245 participant becomes the chairperson and then switches between a secure or unsecure conference using DTMF 71 71 codes the chairperson hears a distorted message After creating a new gateway using the Japanese RMX Web Client the pop up message has the wrong description 47 In the Japanese RMX Web Client the New Profile gt Advanced tab needs additional menu translations Make sure that SSH is Turned on In English and Japanese RMX Web Clients the Terminal Viewer fails to open When using Administration gt Turn On SSH and Administration gt Tools Terminal commands a message Failed to open Terminal Viewer is displayed When the RMX is set to Flexible Allocation Mode and more than 14 endpoints are connected to a single MPM 80 card in line rates above 2Mbps video artifacts may appear Change the resource Allocation Mode to Fixed Mode After software upgrade it is 11883 necessary to close and reopen 11257 Internet explorer Rarely during a web browser 11926 Reopen the connection a Microsoft NET 12001 internet framework message may appear explor
77. ing that all user passwords conform to the modified Strong Passwords settings Administrators can change passwords for users and other administrators When changing passwords for him herself other administrators or other users the administrator is required to enter his her own administrator s password Strong Passwords rules are enforced according to the settings of the various Strong Passwords flags as described in Table 5 on page 59 Default settings of these flag change according to the system security mode Password Character Composition A Strong Password must contain at least two of all of the following character types Upper case letters Lower case letters Numbers Special characters amp 75 amp gt lt space e Passwords cannot contain the User ID User Name in any form Example A user with a User ID ben is not permitted to use 123BeN321 as a password because BeN is similar to the User ID e Passwords cannot contain more than four digits in succession 67 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G 68 Xe POLYCOM When the strong password option is enabled and the password does not meet the Strong Password requirements an error Password characteristics do not comply with Enhance Security requirements is displayed Password Length The length of passwords is determined by the value of the MIN PASSWORD LENGTH System Flag Possi
78. ion is not renewed within the defined time interval the SIP server will not refer calls to the conferencing entity until it reregisters If timeout is set to 0 re registration is disabled The default value is 3600 seconds 60 minutes Select the protocol that is used for signaling between the MCU and the SIP Server or the endpoints according to the protocol supported by the SIP Server UDP Select this option to use UDP for signaling TCP Select this option to use TCP for signaling TLS The Signaling Host listens on secured port 5061 only and all outgoing connections are established on secured connections Calls from SIP clients or servers to non secured ports are rejected The following protocols are supported TLS 1 0 SSL 2 0 and SSL 3 0 SIP Servers Primary Alternate Server Parameter Server IP Address Server Domain Name Enter the IP address of the preferred SIP server Note When in IPv4 amp IPv 6 or in IPv6 mode it is easier to use Names instead of P Addresses Enter the name of the domain that you are using for conferences for example user name domain name The domain name is used for identifying the SIP server in the appropriate domain according to the host part in the dialed string For example when a call to EQ1 polycom com reaches its outbound proxy this proxy looks for the SIP server in the pol ycom com domain to which it will forward the call When this call arrives at the SIP server in polycom
79. ions includes Limiting the maximum number of concurrent user sessions e User session timeout Limiting the maximum number of users that can connect to the system Managing the RMX Users 66 When the RMX is configured to Enhanced Security Mode the JITC MODE System Flag is set to YES the following user management rules are automatically enforced User Types Auditor and chairperson user types are not supported The SUPPORT user type is not allowed If it exists this user type is removed when the JITC MODE System Flag is set to YES and the system is restarted The Audit files can be retrieved by the Administrator User Disabling Enabling Users e An administrator can disable a user or enable a disabled user including administrators e The last administrator cannot be disabled For more information see Disabling Enabling and Renaming Users on page 74 Renaming Users e An administrator can rename any user including administrators e Arenamed user is considered by the system to be a new user and is forced to change his her password For more information see Disabling Enabling and Renaming Users on page 74 Xe POLYCOM Version 4 5 0 F Detailed Description Security Enhancements Disabling Inactive Users Users can be automatically disabled by the system when they do not log into the RMX application for a predefined period When the RMX is configured to Enhanced Security Mode the JITC MODE System
80. ipant clicks on a button to create a conference The ACM calls the RMX v4 1 1 19 and creates an ad hoc conference on the RMX to create a multipoint call The participant that initiated the call will partially connect Cascading When connecting to a cascaded CP conference with a 768Kpbs line rate and the video quality set to Sharpness HDX endpoints experience bad video quality When creating a conference using the CMA the Conference Management UI displays the participants as disconnected even though they are connected CMA does not support RMX4000 yet Conference on Demand does not work CDR When the conference termination time is changed the CDR is not updated The Encryption field is missing 3011 from the CDR section When a conference was terminated by an MCU reset an incorrect status Ongoing Conference will be displayed in the CDR List pane 6 Wrong GMT Offset in RMX CDR 11691 mE 7 Wrong GMT Time Offset is written to the CDR Setting the MAX CP RE SOLUTION flag to CIF can solve this issue however it is not recommended as this will limit all video calls to CIF resolution i m i EN a 11586 11746 VNGBE Xe POLYCOM Corrections and Known Limitations Table 13 Version 5 1 0 G System Limitations E ID Workaround Content Two conferences with Send 11936 Content To Legacy endpoints function enabled after moving a participant with an Legacy Endpoint the Content frame is
81. isplayed in the Main Screen of the RMX Web Client or RMX Manager The user Login Record display is enabled when the LAST LOGIN ATTEMPTS System Flag is set to YES Last successful Login Date IP Address Tuesday May 1 172 22 172 92 Last Successful Login Failed Login attempts since last successful Login Date IP Address Tuesday May 1 172 22 172 92 Unsuccessful Logins Tuesday May 1 172 22 172 92 Close Both lists display the e Date and Time of the Login attempt e IP Address of the workstation initiating the Login attempt The list of unsuccessful Logins can contain up to ten records Failed Login attempts are written to the system Log Files and are recorded as Audit Events The Audit files can be retrieved by the Administrator User XP POLYCOM Version 4 5 0 F Detailed Description Security Enhancements Controlling RMX User Sessions Management Sessions per System It is possible for a several users to simultaneously log in to the RMX and initiate management sessions from different instances of the RMX Web Client or RMX Manager that are running on a single or several workstations The maximum number of concurrent management sessions http and https connections per system is determined by the value of the MAX NUMBER OF MANAGEMENT SESSIONS PER SYSTEM System Flag Any attempt to exceed the maximum number of management sessions per system results in the display of an
82. kbps CP Auto layout encrypted motion conference on RMX2000 running V5 1 0 25 P3 HDX8006 endpoint sometimes displays black video when connected via H 320 to 4 mbps 108 HD720p sharpness encrypted call Tandberg MXP F8 2 endpoint s video is not received by conference and its status is displayed as Connected with problem when HDX8006 H 320 endpoint sends content in 4 mbps sharpness encrypted call on RMX2000 running v5 1 0 25 P3 Tandberg C20 endpoint is unable to send content successfully to Tandberg Edge95 MXP endpoint in 768 kbps CP auto layout sharpness encrypted conference with content set for up to H 264 if its content is set for H 263 on RMX2000 running V5 1 0 25 P3 Tandberg MXP F8 2 endpoint freezes with Welcome Slide displayed when RMX running v5 1 0 25 P3 dials 1920 kbps sharpness call to Tandberg 1700 MXP 107 We POLYCOM RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Table 13 Version 5 1 0 G System Limitations Catego Description p Workaround gory P VNGR Remarks Static Routes table in IP Network 7734 Service does not function When changing the new system 12053 mode from IPv4 to or from IPv6 Auto Manual the system does not reset The following assert occurs when 11872 encrypted ISDN endpoints connected with a Connected with Problem status Segment cpp Line 650 Code 127 ASSERT ISDN EP does not display IVR 11908 slide When I
83. ked up Card failed to switch to Enhanced Card failure occurred when the system was set to Security Mode Enhance Security Mode JITC MODE YES Backup of log files is required If the ENABLE CYCLIC FILE SYSTEM ALARMS is set to YES default setting when JITC MODE System Flag is set to YES and a Cyclic File reaches a file retention time or file storage capacity limit the user is alerted that log files need to be backed up Backup of audit files is required If the ENABLE CYCLIC FILE SYSTEM ALARMS is set to YES default setting when JITC MODE System Flag is set to YES and a Cyclic File reaches a file retention time or file storage capacity limit the user is alerted that audit files need to be backed up GUI System configuration file is invalid The XML format of the system configuration file XML file that contains the user interface settings is invalid 87 Xe POLYCOM RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Table 10 New Active Alarms in Version 4 5 0 F Bios version is not compatible with The current BIOS version is not compatible with Enhanced Security Mode Enhanced Security Mode JITC_MODE YES User Name SUPPORT cannot be used When Enhanced Security Mode in Enhanced Security Mode JITC_MODE YES is enabled the User Name SUPPORT cannot be used to define a new User Restore Succeeded Restoring the system configuration has succeeded Reset the MCU Restore Failed Restori
84. l and banner uses Unicode Note Banner UTF 8 encoding All display cannot text and special be disabled in characters can be when the used JITC Mode Maximum banner flag is set to size is 100KB YES Main Page Banner The banner may not be left blank when the JITC_Mode flag is set to YES 3 Click the OK button Banner Display 64 Login Screen Banner The Login screen banner can display any text for example the terms and conditions for system usage default text that is required in the Enhanced Security Mode The RMX User must acknowledge that the information was read and click the Accept button to proceed to the Login screen as shown in the following screen POLYCOM RMX 2000 ou are accessing a U S Government USG Information System IS that provided for USG authorized ure only By using this IS which includes anp device attached to this IS pou consent to the following conditions ERI The USE routinely intorcepts and monitors communications on this IS for purposes including but not limited to penetration testing COMSEC montonny network operalsonis and delunse personne mesconduct PM law entorcement ILE and countenntelhyonce CI mvesisations Xe POLYCOM Version 4 5 0 F Detailed Description Security Enhancements When the RMX is configured to work in Enhanced Security Mode the display banner includes the terms and conditions for system usage as detailed in the def
85. l the initial conference Line Rate settings are reached If packet loss re occurs the LPR DBA mechanism decreases the Line Rate and the cycle is repeated If the Line Rate returns to the initial conference Line Rate the LPR DBA mechanism is automatically inactive Diagnostics New Components In RMX 2000 RTM IP and RTM ISDN added to diagnostics components are included in the diagnostic tests Diagnostics RMX 4000 The logical components of RMX 4000 that components are similar to RMX 2000 are included in the diagnostic tests Xe POLYCOM Version 4 5 0 F Features List Enhanced Security Mode Version 4 5 0 F Features List Enhanced Security Mode The following table lists the enhanced security features in Version 4 5 0 F RMX 2000 Table 4 New Features List RMX 2000 and RMX 4000 Continued IPv6 Support IPv6 Addressing is supported Note This option is implemented in RMX 2000 systems with MPM cards only ISDN Encryption H 320 Encryption is supported Note This option is implemented in RMX 2000 systems with MPM cards only General Login screen and main General information or Warning banners screen Banners can be added to the Login Screen and the Main Screen display General The Ping administration tool enables the RMX Signaling Host to test network connectivity by Pinging IP addresses General Operating System Linux 2 6 24 is installed as RMX operating system during upgrade Note In systems with MPM cards on
86. larm will not be repeated and will be played only once Define the number of times the audible alarm will be played Default number of repetitions is 4 Define the number of seconds that the system will wait before playing the Audible Alarm again Default interval is 20 seconds 33 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G 34 Xe POLYCOM Replacing the Audible Alarm File Each RMX is shipped with a default tone file in wav format that plays a specific tone when participants request Operator Assistance This file can be replaced by a wav file with your own recording The file must be in wav format and its length cannot exceed one hour Only the User with Administrator permission can download the Audible Alarm file To replace the Audio file on the RMX Client or RMX Manager 1 5 On the RMX menu click Setup gt Audible Alarms gt Download Audible Alarm File The Download Audible Alarm File window opens Download Audible Alarm File Audible Alarm File Path Play Selected File Play RMX File Click the Browse button to select the audio file wav to download The Open dialog box opens Look in 089 ERNE emee 3 My Documents fe E My Computer My Recent My Network Places WETNESS 158 Shortcut to Canon PowerShot 5410 3 i Shortcut to History 14 Shortcut to My Recent Documents Desktop Shortcut to OperWSinstall a Shortcut to PDF Output 1
87. led and is fitted with blank panel Note Protective bonding conductor size is 14AWG 1 5mm within the Power Entry Model In the Hardware Monitor pane new cards and components are added to the UI m Hardware Monitor 19 Er Slot Type f Status Temperat Voltage eo RMX 4000 o 2 m1 Empty Empty ka 2 MPM 80 Major Normal Normal kg 3 MPM 80 Normal Normal Norma L 4 MPM 80 Normal Normal Normal FSM4000 Normal Normal Norma m 6 Empty Empty Bil 20 Q 21 CNTL4000 Empty 17 RTM IP4000 Backplane LANS Normal Qs PWR1 Normal Bio PWR2 Normal 11 PWR3 Normal ab 12 FANS Normal m 13 Empty Empty Ka 14 RTM LAN Norma ka is RTM LAN Normal Empty Normal Normal Norma Normal Normal Normal Normal Normal Normal Normal Norma Normal Normal Normal Normal Normal The Backplan and the LAN slots are numbered incorrectly in the Hardware Monitor list as they should appear without slot numbers as on the RMX 4000 unit Slots 19 to 21 are incorrectly assigned in the Hardware Monitor and they list should be assigned to the power modules as on the RMX 4000 unit 23 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Xe POLYCOM 24 RMX 4000 Properties The RMX 4000 Properties General Info tab has changed Fields information is the same as for RMX 2000 RMX 4000 Properties CNTL4000 Properties The
88. lingual Settings are not reflected on the Shelf Management login page and the multilingual flags appear in the Shelf Manager window even when they have not been selected in the Multilingual Settings pane RMX Web When connecting directly to the Reset the Client Shelf Manager and selecting MCU and Diagnostic Mode the CNTL then switch to module does not enter the Diagnostic diagnostic mode and stays Mode Normal Security If an RMX operating in Secure Cancel the Communication Mode is Secure Mode downgraded to a version that before does not support Secure downgrading Communication Mode V2 0 V1 1 all connectivity to the RMX is lost DOS vulnerability exists in NTP Daemon Response to mode 7 error packets with its own mode 7 error packets could be exploited by attacker sending a mode 7 error response with a spoofed IP header setting the source and destination IP addresses to the IP address of the target NTP would respond to itself endlessly consuming excessive amounts of CPU resources resulting in a denial of service 110 Xe POLYCOM Table 13 Version 5 1 0 G System Limitations Corrections and Known Limitations E ID Workaround Access is possible via Keyboard and VGA ports while system is in JITC mode In JITC Mode nali Software Version SIP participants cannot connect to a conference when the conference name contains blank spaces With SIP defined and undefined dial in participants you cannot
89. lowing RSS recorders support encryption RSS 4000 version 5 0 with upgrade package 1647 Release version installed _ RSS 2000 with version 4 0 0 001 360 installed For more information refer to the RSS 2000 4000 User Manual e The system flag ALLOW_NON_ENCRYPT_RECORDING_LINK_ IN ENCRYPT CONF is set to NO default Encryption must be selected in the Conference Profile Recording Link Settings The recording of encrypted conferences via an encrypted Recording Link is enabled in the Conference Profile by Selecting the Encryption option in the Advanced tab Display Name Video Quality gt Video Settings Skins IVR gt Recording N LPR W Auto Terminate Before First Joins 10 Minutes At the End 1 Minutes After last participant quits C When last participant remains v Echo Suppression Keyboard Noise Suppression Setting the Recording options in the Recording tab For more information on defining a Recording Link refer to RMX Administrators Guide Defining the Recording Link on page 11 3 35 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G 36 Xe POLYCOM However the flag ALLOW NON ENCRYPT RECORDING LINK IN ENCRYPT CONF can affect the encryption settings of the recording connection link during a conference When the flag is set to NO default the Recording Link inherits the encryption settings of the co
90. ly Linux 2 4 is installed as the Operating system General RMX Manager Installation of RMX Manager for use with an RMX that is in Secure Communication Mode General New events were added to the CDR RESERVED_PARTICIPANT_CONTINU E IPV6 ADDRESS 2011 USER ADD PARTICIPANT CONTINU E IPV6 ADDRESS 2102 USER UPDATE PARTICIPANT CONTINUE IPV6 ADDRESS 2106 EVENT NEW UNDEFINED PARTY CONTINUE IPV6 ADDRESS 32 Each of this events contain the IPv6 address of the participant s endpoint Xe POLYCOM RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Table 4 New Features List RMX 2000 and RMX 4000 Continued Enhanced Security Features General Enhanced Security The RMX can operate in one of two Mode JITC MODE modes standard mode Non JITC Mode or Enhanced Security Mode JITC Mode In the Enhanced Security Mode the enhanced security features of the version are rigorously enforced IP Network Network Separation Network security can be enhanced by RMX 2000 with MPM separation of the Signaling and Cards only and the Management Networks Enhanced Security When network separation is enabled Mode is enabled signaling between IP endpoints and the RMX is via the LAN 2 port while all RMX management sessions are hosted via the LAN 3 port LAN2 and LAN3 IP addresses can be on separate networks Note Network Separation can be implemented only in RMX systems that include MPM cards only and th
91. n period is between 0 and 7 days In Enhanced Security Mode the retention period is between 1 default and 7 If the System Flag is set to 0 users do not have to change their passwords The System Flag cannot be set to 0 when the RMX is in Enhanced Security Mode e Ifa user attempts to change a password within the time period specified by this flag an error Password change is not allowed before defined min time has passed is displayed An administrator can assign a new password to a user at any time Forcing Password Change When the system is in Enhanced Security Mode the user is forced to change his her password as follows After modifying the value of theJITC MODE System Flag to YES all RMX users are forced to change their Login passwords e When an administrator creates a new user the user is forced to change his her password on first Login e If an administrator changes a users User ID name that user is forced to change his her password on his her next Login e Ifa user logs in using his her old or default password the Login attempt will fail An error User must change password is displayed Changes made by the administrator to any of the Strong Password enforcement System Flags render users passwords invalid Example A user is logged in with a fifteen character password The administrator changes the value of the MIN PASSWORD LENGTH System Flag to 20 The next time the user tries to log in he she is forced to c
92. nds on the HDX In a conference with a line rate of 1920 Kbps when the RMX dials out to a Sony XG80 the HD video may display fragmentation or artifacts In a conference started using the default factory profile when connecting to the conference with a MOC Client or HDX SIP endpoint there is no indication on the RMX if audio is muted or unmuted H 239 content sometimes cannot be seen on PVX endpoint Version 8 5 0 4 when connected to the RMX using H 264 protocol The PVX endpoint is shown as connected with problem When endpoints connect to a conference running on the RMX through the DMA the endpoints will see full screen 1x1 layout and not the conference layout Xe POLYCOM Corrections and Known Limitations Table 13 Version 5 1 0 G System Limitations Catego Description ID Workaround em L VNGR Remarks Interoperability In a 6 Mb Video Switched 11767 conference an HDX endpoint that declares 2 Mb capability may only connect at 896 Kbps after 30 seconds When Tandberg C20 endpoint 11798 sends Content the far end indicates that Content is being received but received Content is black Sony XG80 endpoint cannot 11830 send Content in H 323 in 384 Kbps call A PVX endpoint sometimes 11882 cannot receive H 239 content from an RMX 2000 In a 4 Mb RPX conference with 11920 LPR enabled video out bit rate that decreases to 128 Kbps due to packet loss and does not increase In a conferenc
93. nference If the conference is encrypted the recording link will be encrypted When the flag is set to YES it disables the encryption of the recording link regardless of the Encryption settings of the conference and RSS recorder Possible encryption setting of the recording link are summarized in Table 4 Recording Link Encryption Setting Based on System Configuration Flag Setting Table 4 Recording Link Encryption Setting Based on System Configuration Flag Setting s x Recording Link Encryption Encrypted Encrypted selected Encryption Not Encrypted No connection to selected the Recorder Encryption Not Encrypted Not Encrypted selected Encryption not Not Encrypted YES NO Not Encrypted selected Encryption not Encrypted YES NO Not Encrypted selected Encryption Encrypted YES Not Encrypted selected Xe POLYCOM Version 5 1 0 G Detailed Description SIP Dial in Busy Notification When the system flag SEND SIP BUSY UPON RESOURCE THRESHOLD is set to YES NO is the default it enables the RMX to send a busy notification to a SIP audio endpoint or a SIP device when dialing in to the RMX whose audio resource usage exceeded the Port Usage threshold The RMX will send a SIP busy response to SIP audio endpoints when The system flag SEND SIP BUSY UPON RESOURCE THRESHOLD is set to YES NO is the default e The port usage threshold for Audio resources is exceeded The threshold is defined in the Setup gt Port Gauge dial
94. ng the system configuration has failed as the system could not locate the configuration file in the selected path or could not open the file Encryption Server Error Failed to FIPS 140 test failed while generating the new generate the encryption key encryption key 88 Xe POLYCOM Corrections and Known Limitations Corrections and Known Limitations Corrections Between Version 4 5 0 F and Version 5 1 0 G Table 11 Corrections Between Version 4 5 0 F and Version 5 1 0 G Cascade Site names are displayed incorrectly when connecting endpoints to a cascaded conference that is already connected by the cascaded link Content In a 768 Kbps conference with Content amp H 264 HDX and VSX endpoints video rates were not increased after Content was terminated in the conference Encryption H 320 FX endpoint does not connectto the 12212 conference when encryption is turned on Gateway When an IP participant dials the Gateway 13334 Profile on RMX A and enter a destination 12881 conference ID of a conference running on VNGFE RMX B the participant connects correctly 2377 to the second RMX but the site name displays the name of RMX A instead of the endpoint name General RMX is showing Overflow in output as 13607 the hard drive is not recognized by the VNGFE controller 2497 General Restore Factory Defaults dialog box is 12690 translated incorrectly in Japanese VNGBE 810 7 General When connecting to RMX 4000 default 12689
95. nge eee 29 Management Network Change esee 30 TP Service Change ione te etre E ene ere tdeo ri PUE D EE pag 30 Ethernet Settings season aret o DU WO i e EUR tien 30 us POLYCOM Polycom RMX 2000 Release Notes for Maximum Security Environments Version 5 1 0 G Version 5 1 0 G Detailed Description sees sess 32 Audible Alarms sirsa eenas a re a beide tme tds 32 Using Audible Alaris x25 triti em tete o de Ege iae ieaie 32 Audible Alarm Permissions siririna AEAEE S 32 Stop Repeating Message tein pedir tare rie R RA 32 Configuring the Audible Alarms eese nennen 33 User Customization tere pese Rer re epe tea E bee tao ie enn 33 Replacing the Audible Alarm File sse 34 Recording Link Encryption iin eerte re eei entere ee in Red eor rue hadas 35 SIP Dial in Busy NOU CATON sversi ini rtr t te Rent rr d ee s 37 Version 4 5 0 F Detailed Description General 38 luco 38 IPv6 Networking Addresses for RMX Internal and External Entities 38 RMX Internal Addresses ree reet entente tah teh irn eh ionis 38 External Entities erect rtr eee ret rte reete tti repere tag 38 IX Guidelines qm ES 38 Using IPv6 Addressing ueber tee rettet rater err dede ino 39 Management Network Service sess 39 Default IP N
96. not able to route packets to their destination The default router is also used when host access is restricted to one default router Subnet Mask The subnet mask of the MCU Default value 255 255 255 0 Default Router The IP address of the default router The default IP Address router is used whenever the defined static routers are not able to route packets to their destination The default router is also used when host access is restricted to one default router IPv6 Scope IP Address Global The Global Unicast IP address of the RMX Site Local The IP address of the RMX within the local site or organization 53 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G 54 Xe POLYCOM 3 Click the H 323 tab gt RMX CSIP gt H 323 gt SIP Servers Service Name IP Network Service Connection State GK_Non_Registered Registration Interval 0 Gatekeepers Role ID Name IP Address Active 0 0 0 0 Backup 0 0 0 0 Backup 0 0 0 0 Backup 0 0 0 0 Backup 0 0 0 0 Close The H 323 tab displays the following fields Table 1 9 IP Network Services Properties H 323 C RENE Connection State Registration Interval The state of the connection between the Signaling Host and the gatekeeper Discovery The Signaling Host is attempting to locate the gatekeeper Registration The Signaling Host is in the process of registering with the gatekeeper
97. ns When moving many participants simultaneously from one conference to the other both with a line rate of 1920 Kbps a number of HDX8000 endpoints connect secondary Updating the Profile on a Conference Template is not applied when the conference becomes ongoing An assert fault SOFTWARE ASSERT FAILURE sometimes appears when the RMX is running under load repetitive connecting and disconnecting Participants sometimes do not connect when the RMX is running under load The disconnection cause is stated as MCU internal problem When JITC MODE flag is set to YES a reset of the RMX is required after RMX Time is changed RMX Web Client users can drag participants to each other s Operator conferences Behavior is correct when using menu options RMX Web Client users cannot drag participants to each other s Operator conferences MCMS Version is listed as 0 0 0 0 in the Faults List Description field When downloading a new activation key and clicking twice on the OK button results in Invalid Key message 35 The following assert is written to the log file if a change is made to the conference layout while participants are disconnecting BridgePartyVideoOut cpp Line 1458 Code 1701 DEBUG ASSERT General Corrections an 11324 11383 11701 11703 11714 11741 11840 11987 12033 d Known Limitations Workaround Remarks Disconnect andreconnect the endpoints that are secondary
98. nst Denial of Service Attacks or Brutal Attacks Such attacks usually take the form of automated rapid Login attempts with the aim of gaining access to or rendering the target system any network entity unable to respond to users If a user tries to log in to the system and the Login is unsuccessful the user s next Login attempt only receives a response from the RMX after 4 seconds User Lockout User Lockout can be enabled to lock a user out of the system after three consecutive Login failures with same User Name The user is disabled and only the administrator can enable the user within the system User Lockout is enabled when the USER LOCKOUT System Flag is set to YES If the user tries to login while the account is locked an error message Account is disabled is displayed User Lockout is an Audit Event A system reset does not reset the Login attempts counter The time period during which the three consecutive Login failures occur is determined by the value of the USER LOCKOUT WINDOW IN MINUTES System Flag A flag value of 0 means that three consecutive Login failures in any time period will result in User Lockout The duration of the Lockout of the user is determined by the value of the USER LOCKOUT DURATION IN MINUTES System Flag A flag value of 0 means permanent User Lockout until the administrator re enables the user within the system User Login Record The system can display a record of the last Login of the user It is d
99. ofile assigned to the EQ General Recording The Recording Link can be encrypted when recording an encrypted conference The encryption of the Recording Link is enabled when Encryption is selected in the Conference Profile on the RMX and on the RSS and the system flag ALLOW NON ENCRYPT RECORDING LINK IN ENCRYPT CONF is setto NO default Note When the JITC MODE flag is set to YES this feature is not supported General RMX 2000 System Maximum number of video participants in a capacity single conference increased from 80 to 160 on the RMX 2000 Xe POLYCOM RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Table 3 Feature Changes List General IP System configuration When the new system flag SIP Dial in SEND SIP BUSY UPON RESOURCE THRESHOLD is set to YES NO is the default it enables the RMX to send a busy notification to a SIP audio endpoint or a SIP device when dialing in to the RMX whose audio resource usage exceeded the Port Usage threshold LPR Previously when packet loss was detected on a network the LPR DBA mechanism gradually decreased the conference s Line Rate until packet loss was no longer detected Once decreased the line rate never increased back to the conference s Line Rate when network packet loss was no longer detected In version 5 0 1 the mechanism has been changed so that when packet loss is no longer detected the DBA gradually increases the line rate unti
100. og box Alert when port usage exceeds 80 When the flag is set to YES the system will allow SIP audio endpoints to connect to the MCU until the Port Usage threshold is reached Once this threshold is exceede the SIP audio endpoints will not be able to connect ensuring that the remaining system resources can be used by all other connections including SIP video H 323 cascaded links and ISDN video When the call is rejected by the MCU because of lack of resources the appropriate indication will be sent by the MCU to the SIP audio endpoint For example if the Port Gauge threshold is set to 80 when 80 of the Audio resources are used the system will not allow additional SIP audio endpoints to connect and will send a busy notification to the endpoint This does not affect the video resources usage 37 Xe POLYCOM RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Version 4 5 0 F Detailed Description General IPv6 Support This version includes support for IPv6 Dial in dial out connections and RMX management are supported within the following IP addressing environments e Pv6 e Pv4 e IPv6 amp IPv4 When IPv4 is selected IPv6 fields are not displayed and conversely when IPo6 is selected IPv4 fields are not displayed When IPv6 amp IPv4 is selected both IPv6 and IPv4 fields are displayed For the purposes of comprehensive documentation all screen captures in this
101. on Processing Standard FIPS 140 2 All passwords are encrypted RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Xe POLYCOM Version 5 1 0 G Upgrade Package Contents The JITC Version package must be downloaded from the Polycom Resource Center and includes the following items lan cfg file LanConfigUtility exe RMX Documentation Polycom RMX 2000 4000 System Release Notes for Maximum Security environments Polycom RMX 2000 4000 Deployment Guide for Maximum Security environments Polycom RMX 2000 4000 System Administrator s Guide for Maximum Security environments RMX 2000 Hardware Guide RMX 4000 Hardware Guide RMX Third Party Licenses External DB Tools Version 4 0 RMX 2000 External Database API Programmer s Guide Sample Scripts RMX XML API Kit Version 5 0 RMX 2000 4000 XML API Version 5 0 Release Notes RMX 2000 4000 XML API Overview RMX 2000 4000 XML API Schema Reference Guide Version 5 0 MGC to RMX XML API Conferencing Comparison Polycom XML Tracer User s Guide XML Schemas Polycom XML Tracer application Where to Get the Latest Product Information To view the latest Polycom product documentation visit the Support section of the Polycom website at www polycom com support Xe POLYCOM Version 5 1 0 G Interoperability Tables Version 5 1 0 G Interoperability Tables Devices The following table lists the devices and versions with which RMX Version 5 1 0 G was
102. or RMX Manager The Audible Alarm played when Operator Assistance is requested is enabled and selected in the Setup gt Audible Alarm gt User Customization When the Audible Alarm is activated the wav file selected in the User Customization is played and it is repeated according to the number of repetitions defined in the User Customization If more than one RMX is monitored in the RMX Manager the Audible Alarm must be enabled separately for each RMX installed in the site configuration A different wav file can be selected for each MCU When multiple Audible Alarms are activated in different conferences or by multiple MCUs the Audible Alarms are synchronized and played one after the other It is important to note that when Stop Repeating Alarm is selected from the toolbar from the RMX Web Client or RMX Manager all activated Audible Alarms are immediately halted Audible Alarm Permissions An operator administrator can configure the Request Operator Assistance audible alarm however Users with different authorization level have different configuration capabilities as shown in Table 2 Table 2 Audible Alarm Permissions User Customization Stop Repeating Message The RMX User can stop playing the audible alarm at any time If more than one audible alarm has been activated all activated alarms are immediately stopped If after stopping the Audible Alarms a new Operator Assistance request event occurs the audible alarm is r
103. orrect translation General Rarely a false active alarm appears Temperature has reached a problematic level and requires attention for no apparent reason General When an RTM LAN card is changed on an activated system a Power off error message is displayed for all the MPM cards on the system although the MCU continues to work normally General RMX status changes to Major following RMX failure to connect to the NTP servers General NTP failure message remained after 13247 Socket reconnect board id 5 13331 procedure VNGFE 2336 General Core dump occurs and endpoints cannot 12712 move from the EQ to the destination Ad 12713 Hoc conference created when 13332 The RMX is configured to Fixed VNGFE Resource Capacity and all resources 2359 are set to CIF VSW The system flag ENABLE H239zNO General Insufficient resources indication and a Major alarm are displayed when the MPM card did not complete the startup process and could not be recognized by the system General After the upgrade to v4 1 1 19 newly created Meeting Rooms cannot be used but existing Meeting Rooms work successfully m 90 Xe POLYCOM Corrections and Known Limitations Table 11 Corrections Between Version 4 5 0 F and Version 5 1 0 G u u N N Interoperability Interoperability Interoperability Interoperability Interoperability Interoperability Interoperability Interoperability Interoperability In
104. ort Changes The increased resource capacity of RMX 4000 can be viewed in the Resource Report pane Resource Report r Resources Graph Diltccupied Free Video Occupied 0 Occupied Free Audio n 100 Video 160 28 XP POLYCOM Detailed Description Polycom RMX 4000 RMX 4000 Banner The RMX model RMX 2000 or RMX 4000 is indicated in the RMX Web Client banner and in the Welcome heading COM RMX 4000 Network Service Changes Fast Configuration Wizard Change The Fast Configuration Wizard IP Signaling tab has changed Two new IP Address fields for additional MPM slots are added FastContiguration Wizard Signaling Host IP Address 0 0 0 0 MPM 1 IP Address MPM 3 IP Address MPM 4 IP Address Subnet Mask 255 255 255 0 29 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Sa POLYCOM Management Network Change The configuration of the speed and transmit receive mode for each LAN port was moved from the Management Network to the Ethernet Setting function in the Setup menu For more details see Ethernet Settings on page 30 IP Service Change In the RMX 4000 the IP Network Service Properties IP tab has changed Two new IP Address fields for additional MPM slots are added TP Network Service Properties Networking gt IP Network Service Name PNewokSevce Route
105. otes for Maximum Security Environments Version 5 1 0 G 26 LAN Unit List Properties The LAN Unit List Properties have changed Additional Ports were added for the new modules T Tan list 4 m Slt Port Type x 17 2 Manage Q i Modem iz 6 Shm Q 17 3 Signalin Status Active Inactive Active Active RTM LAN Properties The RTM LAN Properties General Info tab has changed Fields information is the same as for the RMX 2000 RTM LAN Module Slot 1D 17 Properties Xe POLYCOM Link Status Port Speed Auto Negotiation Transmit Error Packet FIFO Drops Number of Octets Maximum Number of Error Packet Maximum Number of FIFO Drops Maximum Number of Octets a 0 Error Packet Packet 0 FIFO Drops Error Packet 0 Error Packet Max Packet 0 Maximum FIFO Drops Maximum Packet p Receive Error Packet CRC Number of Octets Maximum Number of Error Packet Maximum CRC Maximum Number of Octets aaltepet for Fans Properties The Fans General Info tab has changed The Field information is the same as for the RMX 2000 except that the RMX 4000 has a total of 8 Fans SIOD 12 FANS Properties General Settings Minimum Speed Level rpm Maximum Speed Level rpm Normal Operating Level rpm Current Fan Level rpm 0 4 102 4100 7 10 2460 4 102 2460 4 1072 Speed r
106. overall system capacity The following table summarizes the different system capacities Table 8 System Functions and Capacities System Functions RMX 2000 RMX 4000 Maximum no of participants audio in a conference Maximum number of participants video in a conference Maximum number of conferences Maximum number of Meeting Rooms Maximum number of Entry Queues Maximum number of Profiles Maximum number of Conference Templates Maximum number of SIP Factories Maximum number of IP Services Maximum number of ISDN Services Maximum number of IVR Services Maximum number of Recording Links Maximum number of IVR Video Slides Maximum number of Reservations Internal Scheduler Maximum number of Log Files 1Mb max Maximum number of CDR Files Maximum number of Fault Files Number of Participant alerts Number of HTTP Web clients connected to the MCU Maximum number Address Book entries Maximum number of Users 20 Xe POLYCOM Detailed Description Polycom RMX 4000 Resource Capacities Table 1 1 summarizes resource capacities per resolution in CP conferencing mode Table 1 1 MPM Resource Capacity per Resolution in CP Maximum Possible Resources Resource Type MPM HD720p60 HD1080p30 Symmetric Not Applicable HD720p60 HD1080p30 Asymmetric 7 S LINE MN ULL NENNEN Table 1 2 summarizes resource capacities per line rate in VSW conferencing mode Table 1 2 MPM Resource Capacity per Line Rate in VSW Ma
107. ower is garbled After definition the Static Route 12288 malfunctions 17 ISDN No Voice Activated Switching when 11392 connecting to an ISDN Video participant 2024 Partners After the pfx file is installed the RMX has 11516 Microsoft to be reset in order for it to register to the OCS server and to enable SIP calls Initiate the Reset from the Hardware Monitor list as no prompt is displayed Resource When the Resource Capacity Mode is set 10884 Capacity to Flexible and the Port Configuration slider is moved an incorrect message displays requesting that the RMX be reset Recording Recording links on RMX 4 0 do not support 11664 2186 AES encryption although the RSS v4 0 and above have an AES encryption option Web Client After logging in and out several times in 12096 the Web Manager the UI appears in English instead of French 95 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Version 5 1 0 G System Limitations 96 Table 13 Version 5 1 0 G System Limitations Xe POLYCOM Catego Description ID Workaround Ps B VNGR Remarks Avaya An Avaya OneX SIP video Environment endpoint places a point to point call to another Avaya OneX SIP video endpoint via the Avaya Communications Manager ACM V5 2 0 and then another endpoint is added to the call customer adds another endpoint The first endpoint is placed on hold and a separate call is initiated When they connect the partic
108. pm 4860 10 4980 10 4800 10 4800 10 4860 10 4740 10 4740 10 abana We POLYCOM Detailed Description Polycom RMX 4000 Hardware Monitor Diagnostic Changes In the Hardware Monitor Diagnostics and Hardware Monitor Diagnostics Test panes the new cards and components are added to the list Slot Type Status Temperat Voltage e RMX 4000 E MPM 80 Normal Normal Normal Wa MPM 40 Normal Normal Normal m3 Empty Empty 34 MPM 40 Diagnosti Normal Normal 5 FSM4000 Normal Normal Normal ms Empty Empty L EJ CNTL40DO Normal Normal Normal Qs PWR1 Normal Normal 3 10 PWR2 Normal Normal 1 PWR3 Normal Normal EA 12 FANS Normal Normal Normal hg 13 RTMLAN Normal Normal Normal Ig 14 Empty Empty IW 15 Empty Empty Eg 16 Empty Empty Ka 17 RTM IP40 Normal Normal Normal B zo Backplane Normal Q 21 LANS Normal POLYCOM RMX Slot 4 Tests weres wa eer all Test RMX4000 restAcive Tesa Testrame Teston Quick TEST ARTAUDI 295 TEST ART AUDI 255 TEST AUDIOM 255 TEST violo aus TEST VIDEO M 288 E MPMeSO0 Normal Normal Normal W MPM 40 Normal Normal Normal me Empty Empty o CNTL4000 Normal Normal Normal ye Pw Normal Normal RA 10 PWR2 Normal Normal RA i PWR Normal Normal dt az FANS Normal Normal Normal LEE RTMLAN Normal Normal Normal
109. r s Guide for Maximum Security Environments Secure Communication Mode on page F 1 4 Click the Routers tab ox gt IP gt Routers Network Service Name gt DNS Default Router IP Address IPv4 172 22 184 1 IPv6 64 Static Routes Router IP Addreg Remote IP Addrd Subnet Mask Remote Type 0 0 0 0 0 0 0 0 0 0 0 0 Network 0 0 0 0 0 0 0 0 0 0 0 0 Network 0 0 0 0 0 0 0 0 0 0 0 0 Network 0 0 0 0 0 0 0 0 0 0 0 0 Network 0 0 0 0 0 0 0 0 0 0 0 0 Network 41 Xe POLYCOM RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G 5 Modify the following fields Table 6 Default Management Network Service Routers Se a Default Router IPv4 Enter the IP address of the default router The default IP Address router is used whenever the defined static routers are not able to route packets to their destination The IPv6 default router is also used when host access is restricted to one default router Static Routes IPv4 The system uses Static Routes to search other Only Table networks for endpoint addresses that are not found on the local LAN Up to five routers can be defined in addition to the Default Router The order in which the routers appear in the list determines the order in which the system looks for the endpoints on the various networks If the address is in the local subnet no router is used To define a static route starting with the first click the
110. re algorithm sha1RSA issuer WCcert E valid from EY D 08 ONM 2007 17 20 27 Evalid to PENN DP 08 ii 2012 17 2 E Subject WCcert public key RSA 2048 Bits lv Edit Properties Copy to File 3 Click the Detail tab 4 Click the Copy to File button The Certificate Export Wizard is displayed P Certificate Export Wizard Welcome to the Certificate Export Wizard This wizard helps you copy certificates certificate trust lists and certificate revocation lists from a certificate store to your disk A certificate which is issued by a certification authority is a confirmation of your identity and contains information used to protect data or to establish secure network connections certificate store is the system area where certificates are kept To continue click Next 81 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G 82 5 8 9 Click the Next button The Export File Format dialog box is displayed Certificate Export Wizard EJ Export File Format Certificates can be exported in a variety of File Formats Select the format you want to use ODER encoded binary X 509 CER Base 64 encoded X 509 CER Ov Cryptographic Message Syntax Standard PKCS 7 Certificates P7B Select Base 64 encoded X 509 CER Click the Next button The File to Export dialog box is displayed
111. registers in the Gatekeeper gatekeeper This number is used by H 323 endpoints as the first part of their dial in string when dialing the MCU When PathNavigator or SE200 is used this prefix automatically registers with the gatekeeper When another gatekeeper is used this prefix must also be defined in the gatekeeper 47 Xe POLYCOM RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Table 1 4 Default IP Service Conferencing Gatekeeper Parameters S Register as Select this check box if the RMX unit is to be seen as a gateway for Gateway example when using a Cisco gatekeeper Notes When configuring the CMA this option is initially selected and then is set back to Board Hunting Donotuse this option when using Radvision gatekeeper Refresh The frequency with which the system informs the gatekeeper that it is Registration active by re sending the IP address and aliases of the IP cards to the every gatekeeper If the IP card does not register within the defined time seconds interval the gatekeeper will not refer calls to this IP card until it re registers If set to 0 re registration is disabled Note Itis recommended to use default settings This is a re registration and not a keep alive operation an alternate gatekeeper address may be returned The alias that identifies the RMX s Signaling Host within the network Up to five aliases can be defined for each RMX
112. rmined by the value of the PASSWORD EXPIRATION DAYS System Flag e Passwords can be set to be valid for durations of between 0 and 90 days e If the System Flag is set to 0 user passwords do not expire The System Flag cannot be set to 0 when the RMX is in Enhanced Security Mode e In Enhanced Security Mode the minimum duration can be set to 7 days and the default duration is 60 days The display of a warning to the user of the number of days until password expiration is determined by the value of the PASSWORD EXPIRATION WARNING DAYS System Flag Possible number of days to display expiry warnings is between 0 and 14 e If the System Flag is set to 0 password expiry warnings are not displayed The System Flag cannot be set to 0 when the RMX is in Enhanced Security Mode In Enhanced Security Mode the earliest warning can be displayed 14 days before passwords are due to expire and the latest warning can be displayed 7 days before passwords are due to expire default setting e Ifa user attempts to log in after his her password has expired an error is displayed User must change password XP POLYCOM Version 4 5 0 F Detailed Description Security Enhancements Defining Password Change Frequency The frequency with which a user can change a password is determined by the value of the MIN PWD CHANGE FREQUENCY IN DAYS System Flag The value of the flag is the number of days that users must retain a password Possible retentio
113. rs s IP Network Type H3238 SIP z gt Conferencing gt Gatekeeper gt Ports oS Pac Signaling Host IP Address ro 10 0 77 gt SIP Servers Media Card 1 IP Address 1 100 78 gt Security Media Card 2 IP Address 10 100 79 Media Card 3 IP Address fio 10 0 80 Media Card 4 IP Address f10 10 0 81 Subnet Mask 255 255 255 0 Ethernet Settings 30 The RMX 4000 is set to automatically identify the speed and transmit receive mode of each LAN port used by the system However these settings may be manually modified if the specific switch requires it To modify the automatic LAN port configuration 1 Onthe RMX menu click Setup gt Ethernet Settings Setup Help System Configuration RMX Time Notification Settinas Port Gauge Video Voice Port Configuration Product Activation SNMP _ Ethernet settings L2 RMX Secured Communication gt Xe POLYCOM Detailed Description Polycom RMX 4000 The Ethernet Settings dialog box opens You can change the speed of each entry Slot Port Port Type Speed 13 1 Media Auto 14 1 Media Auto i5 1 Media Auto 16 al Media Auto 17 al Modem Auto 17 2 Management 1 Auto 17 3 Signaling 1 Auto 17 4 Management 2 Auto alg 5 Signaling 2 Auto Hardware Monitor the active LAN connection is Port 2 LAN 1 is covered with a plastic cap Although the RTM LAN media card port is shown as Port 1 in the Ethernet Setting
114. rs Addresses A Local Doma Primary Server 172 22128 27 Name Secondary Server foooo Tertiary Server o 0 0 0 3 Enter the Local Domain Name The Local Domain Name must be the same as the MCU Host Name If the content of these two fields are not identical an active alarm is created 4 Create a Certificate Request Create Certificate Request Country Name 2 letter code State or Province full name Locality full name Organization full name Organizational Unit section Common Name DNS Send details Copy request The Common Name DNS must be the same as the MCU Host Name configured in the Management Network Properties dialog box 78 Xe POLYCOM Version 4 5 0 F Detailed Description Changes to Existing Features For more information see the RMX 2000 4000 Administrator s Guide RMX 2000 4000 Administrator s Guide for Maximum Security Environments Secure Communication Mode on page F 1 Certificates can also be created and issued using an Internal Certificate Authority For more information see Using an Internal Certificate Authority on page 80 Install the certificate Send certificate Send certificate BEGIN CERTIFICATE MIICmDCCAGgECECCol67bggLewTagTia9h3MwDQYJKoZIhvcNAQECBQAwg YwxCzAJBgNVBAYTAIVTMRcWFQYDVQQKEwSWZXJpU2InbiwgS WSjLjEwMC4 GA1UECxMnRm9yIFRIC3QgUHVycG9z2XMgT25seS4gIESvIGFzc3VyYW5jZX MuMTIWMAYDVQQDEylWZ xJpU2InbiBUcmlhbCBTZ WNicmUgU2VydmVYIFRI c3QgUm9v
115. s and that should not be removed 2 Modify the following field Table 1 4 Ethernet Settings Parameters 3 Click OK Description The RMX has 3 LAN ports on the RTM IP Management Signaling and Shelf Management and additional LAN ports on each media card RTM LAN and RTM ISDN cards The administrator can set the speed and transmit receive mode manually for these ports The LAN port number Note Do not change the automatic setting of Port 1 4 and Port 5 of the Management 2 and Signaling 2 Networks Any change to the speed of these ports will not be applied Select the speed and transmit receive mode for each port Default Auto Negotiation of speed and transmit receive mode starts at 1000 Mbits second Full Duplex proceeding downward to 10 Mbits second Half Duplex Note To maximize conferencing performance especially in high bit rate call environments a 1Gb connection is recommended 31 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Xe POLYCOM Version 5 1 0 G Detailed Description Audible Alarms Previously the RMX users had to rely on visual cues to detect events occurring on the RMX In Version 5 1 0 G in addition to the visual cues an audible alarm can be activated and played when participants request Operator Assistance Using Audible Alarms 32 The Audible Alarm functionality for Operator Assistance requests is enabled for each MCU in either the RMX Web Client
116. s and Operating Systems with which the RMX Web Client was tested Table 6 Version 5 0 Environment Interoperability Table Web Browser Operating System Internet Explorer 6 Windows XP Windows XP Internet Explorer 7 Windows Vista Unsupported Features When the JITC_MODE flag is set to YES Version 5 1 0 G does not include support for e Connection to Alternate Management Network via LAN3 port e SUPPORT user e Auditor user e Chairperson user e Connections to External Databases e IPSec security protocols ISDN Cascade e Serial connection e Modem connection e MPM cards e NTP e QoS with IPv6 Recording link SIP security Digest e SIP TLS e SNMP SSH server e USB key configuration e Web link Hyperlink in Participant Properties dialog box 11 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Se POLYCOM Version 5 1 0 G Upgrade Procedure Upgrade Paths to Version 5 1 0 G The upgrade paths to Version 5 1 0 G from both the previous Maximum Security version and previous standard versions are summarized in Table 7 When upgrading from Version 2 x the upgrades to both the first and second intermediate versions must be performed Table 7 Upgrade Paths to Version 5 1 0 G First Intermediate Second Intermediate New Version Current Upgrade Upgrade Version Version Version Version 4 5 0 F N A N A 5 1 0 G 5 0 x 5 0 2 N A 5 1 0 G 3 x 4 x 5 0 2 N A 5 1
117. s field can contain up to 20 ASCII characters Enter the conference Entry Queue or Meeting Room password as defined in the proxy This field can contain up to 20 ASCII characters The Signaling Monitor is the RMX entity used for monitoring the status of external network entities such as the gatekeeper DNS SIP proxy and Outbound proxy and their interaction with the MCU To monitor signaling status 1 Inthe RMX Management pane click Signaling Monitor 4 2 Inthe Signaling Monitor pane double click Default IP Service Xe POLYCOM Version 4 5 0 F Detailed Description General The IP Network Services Properties RMX CS IP tab opens TP NEtWOrn Service Properties gt RMX CS IP gt H 323 Service Name IP Network Service gt SIP Servers IPv4 IP Address 172 22 192 32 Default Router IP Address goos Subnet Mask 255 255 248 0 IPv6 Scope IP Address 4 acib a Global 1b 192 0 ifeff fefa 111 Link Local fb09 acib 192 0 218 feff fefa 111 Site Local f0e0 acib 192 0 218 feffifefa 111 Default Router IP Address UC The RMX CS IP tab displays the following fields Table 1 8 IP Network Services Properties RMX CS IP C A NEN Service Name The name assigned to the P Network Service by the Fast Configuration Wizard IPv4 IP Address Default Router The IP address of the default router The default IP Address router is used whenever the defined static routers are
118. se banners can include general information or they can be cautioning users to the terms and conditions under which they may log into and access the system as required in many secured environments Banner display is enabled in the Setup gt Customize Display Settings gt Banners Configuration When the JITC_MODE System Flag is set to YES the banners are displayed by default and cannot be disabled When set to NO default banner display is according to the check box selection in the Banners Configuration dialog box Banners The Login and Main Screen banners can be customized to display conference information assistance information or warning text as required in the Enhanced Security Mode To customize the banners 1 Inthe RMX menu click Setup gt Customize Display Settings gt Banners Configuration The Banners Configuration dialog box opens Banners Configuration I Login Page Banner E d Main Page Banner F3 ig 63 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G M4 POLYCOM 2 Customize the banners by modifying the following fields Table 7 Banner Configuration Description Restore Check Box Text Field Default Button LoginPage Selectorclear Editthe text in this field Clickthe button Banner the check box to meet local to restore the to enable or requirements default text to disable the Banner content is the banner display of the multilingua
119. sing SIP connections H 323 connection The video of Sony G70 endpoint that is connected to a conference over ISDN at line rate of 128Kbps freezes when receiving Content from an HDX endpoint Radvision ECS Gatekeeper set to Routed Mode is not forwarding the LPR parameters as required causing HDX calls with LPR enabled to connect with no video HDX8000 Release 2 0 3 1 2729 and VSX3000 9 0 1 18 07 2008 endpoints connect at a higher line rate than the conference line rate When switching Content sending from an HDX9004 to Aethra X7 and back Content is not received by Aethra X7 102 Xe POLYCOM Corrections and Known Limitations Table 13 Version 5 1 0 G System Limitations DNE VNGR Remarks Interoperability When dialing out to VSX6000A 9816 SIP endpoint from a CP conference at line rate of 1920Kbps it connects as Secondary HDX endpoints may experience 9830 Set the packet loss when the HDX endpoint LAN endpoints LAN Speed is Speed and configured to 100MB Duplex Mode to Auto When dialing out to a Tandberg 9909 MXP ISDN endpoint the IVR slide is not displayed although the IVR message is played When sending content from 9928 CMAD in a 384Kbps call changes in the video image are observed 67 An HDX 2 5 0 2 3395 endpoint 10162 cannot control a Sony XG80 endpoint using FECC VSX6000 VSX3000 endpoints 10880 receive incorrect protocol and format in a encrypted conference with LPR enabled 70 D
120. ste the Product Activation Key obtained earlier and click OK 9 When prompted whether to reset the MCU click Yes to reset the MCU At the end of the installation process the system displays an indication that the software was successfully downloaded The upgrade procedure takes about 30 minutes during which time an Active Alarm System Upgrade is displayed The RMX resets itself during the upgrade process and connection to the RMX Web Client may be lost If the workstation is logged in to the RMX Web Client during the resets the MCU State indicator at the bottom right corner of the RMX Web Client screen indicates STARTUP Sometimes when upgrading from Version 4 5 0 F to Version 5 1 0 G the reset process fails In 4 such a case you can try to connect to the MCU via the Shelf Management and reset the MCU from the Hardware Monitor or you can hard reset the MCU by turning the Power off and on again 10 After about 30 minutes close and reopen the browser and connect to the RMX If the browser was not closed and reopened the following error message is displayed Browser environment error Please reopen the browser The version number in the Welcome screen has changed to 5 1 0 G Welcome to Uses Hama f Login Parrmed Version Number sie use 11 In the RMX Web Client Welcome screen enter your Username and Password and click Login RMX 2000 4 If upgrading from Version 4 5 0 F after software installation th
121. sual cues an audible alarm can be activated and played when participants request Operator Assistance Xe POLYCOM Version 5 1 0 G Changes to Existing Features Version 5 1 0 G Changes to Existing Features The following table lists the changes to existing features in Version 5 1 0 G Table 3 Feature Changes List General Operating System Linux 2 6 33 4 is installed as RMX operating system during upgrade Note In systems with MPM cards only Linux 2 4 is installed as the Operating system 2 General Active Alarms New Active Alarms were added General Dial out Participant The new Extension Identifier field was Properties added to the Participant Properties to enable to add the extension or conference password to the dialing string General System flag Site The display of site names can be cancelled Names by changing the default setting of the HIDE SITE NAMES system flag from OFF default to ON When set to ON the flag SITE NAMES ALWAYS ON is ignored General System flag Ad hoc The duration of ad hoc conference can be Conference Duration configured on a system level by setting the CHANGE AD HOC CONF DURATION system flag to one of the following values in minutes 60 default 90 180 and 270 An ad hoc conference is automatically created when the participant dials into an Ad hoc Entry Queue and enters a conference ID that is not being used by any other conferencing entity It is based on the Conference Pr
122. tallation the MCU is in the last Card 17 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G e POLYCOM In the Main Screen an MCU State indicator displays a progress indicator Starting up 15 25 showing the time remaining until the system start up is complete created and the MCU status changes to MAJOR until the POLYCOM User is renamed or 9 If the default POLYCOM user is defined in the RMX Web Client an Active Alarm is a new Administrator User is created and the default User is deleted To maximize conferencing performance especially in high bit rate call environments a 1 Gb connection is recommended for each LAN connection 12 To use the new features such as Operator Assistance and Gateway Sessions the IVR Services must be updated For more details see IVR Services Update on page 18 If the upgrade process fails please contact Polycom support IVR Services Update When upgrading from Version 4 5 0 F and earlier Operator Assistance and the Gateway calls options require that the IVR Service includes specific new DTMF Codes and voice messages that are not automatically added to existing IVR Services in order to avoid conflicts with existing DTMF codes Therefore to use these options new Conference and Entry Queue IVR Services must be created For details on modifying the IVR Services see RMX 2000 4000 Administrator s Guide for Maximum Security Environments Defining a New Con
123. tered to the Proxy is limited to 100 SIP The error message Network does not 13308 have enough resources to complete your call Try calling at a lower rate is displayed when two SIP CMAD participants dial in to the conference at the same time SIP Cannot dial out to a SIP endpoint 13384 13657 VNGFE 2450 Upgrade After upgrading from Version 4 1 1 19 to 13189 Version 5 0 and the RMX was configured VNGFE to work with CMA Address Book the RMX 2417 Login window is not displayed Video Sometimes the video processing units on 13415 the MPM cards are not responding and VNGFE MCU reset is required 2460 93 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Xe POLYCOM Corrections Between Version 4 1 1 and Version 5 0 94 Table 12 Corrections Between Version 4 1 1 and Version 5 0 No Category Category Description 0 Description IDI VNGRF VNGR Interoperability Some HDX endpoints connect at 4SIF Benet resolution even if line rate is 1 Mb Video Site names are not displayed in 4x4 and 11680 1710 layouts Content Legacy endpoints do not return to 12342 2283 conference layout after Content is stopped 4 General On a PC with Vista OS the RMX Manager 12195 application cannot be installed General In the Hardware Monitoring statistics are 12298 not displayed when monitoring the LAN General A in the password of an RMX Version 10341 3 0 or 4 0 account prevents acc
124. teroperability Card recovery process does not work In a conference with a line rate of 1920Kpbs LPR and AES enabled H 320 Tandberg MXP dial in participants cannot connect and an assert appears When connecting a Tandberg MXP ISDN endpoint to an encrypted conference loud buzzing noises occur When an DMA Gateway places dial in audio calls through an RMX Gateway versions older than 4 1 1 the audio calls cannot connect at the destination RMX installed with Version 4 1 1 In a CP conference with a line rate of 384Kbps when 2 HDX and one VSX endpoints are connected the VSX receives bad video Green artifacts appear when a LifeSize Room 200 endpoint connects to a HD Video Switching Meeting Room at a line rate of 1024Kbps The video displayed on the VSX endpoint is distorted stretched when two endpoints VSX 7000 and HDX 8000 remain in a conference that is set to Motion Auto Layout at line rate of 512 Kbps and the video layout changes to 1x1 After MCU reset performed from Hardware Monitor no audio could be heard when participants were routed via DMA to a conference running on RMX 4000 No Content is sent or received by the ISDN endpoint when connecting through the RMX GW to a Virtual Room managed by the DMA Version 4 1 1 1 Build 15 SP 2 running on the RMX Polycom audio IP endpoints experience various problems when they attempt to call into DMA conferences Cannot dial out from a conference running on
125. the LAN ports on the RMX 4000 see Ethernet Settings on page 30 Default IP Network Service 44 Fast Configuration Wizard The Fast Configuration Wizard enables you to configure the Default IP Service It starts automatically if no Default IP Network Service is defined This happens during First Time Power up before the service has been defined or if the Default IP Service has been deleted followed by an RMX restart The IP Management Service tab in the Fast Configuration Wizard is enabled only if the factory default Management IP addresses were not modified Xe POLYCOM Version 4 5 0 F Detailed Description General If the Fast Configuration Wizard does not start automatically the Default IP Service must be modified through the IP Network Properties dialog boxes To modify the Default IP Service 1 In the RMX Management pane click IP Network Services i 2 Inthe Network list pane double click the Default IP Service E Gir or GU entry The Default IP Service Networking IP dialog box opens RMX 4000 gt Networking IP Network Service Name gt Routers H 323 gt DNS IP Network Type E Conferencing r Signaling Host IP Address Gatekeeper Ipva 7218104102 x Forts IPv6 2002 ac1 184 0 230 64ff fe04 d300 135323360 gt QoS r Media Card 1 IP Address IPv4 172 18 104 103 IPv6 2002 ac1b 184 0 280 caff fe00 3621 64 r Media Card 2 IP Address IPv4 172 18 104 104 IPv6
126. to exceed the maximum number of management sessions per system as specified by the value of the MAX NUMBER OF MANAGEMENT SESSIONS PER SYSTEM System Flag Attempt to exceed the maximum number of management session per user as specified by the value of the MAX NUMBER OF MANAGEMENT SESSIONS PER USER System Flag All System Resets USB key used to change system configuration Xe POLYCOM Version 4 5 0 F Detailed Description Changes to Existing Features Dial out Extension Identifier String Dial out participants that connect to an external device such as Cascaded Links or Recording Links may be required to enter a conference password or an identifying string to connect A new field that was added to the Participant Properties General dialog box enables the RMX to automatically send this information upon connection to the destination device conference The information is sent by the RMX as DTMF code to the destination device conference simulating the standard IVR procedure To add the Extension Identifier String Information 1 Inthe Participant Properties General dialog box define the required participant information New Participan ib gt General gt Advanced Name a gt Information Endpoint Website Dialing Direction Dial out zi Type H 323 hd IP Address 0 0 0 0 Alias Name Type H 323ID 7 Website IP Address O I Audio Only Extension Identifier String Add to Address Book 2 Inth
127. uring H 320 calls Lip Sync 11341 issues occur when content is being sent 71 In a H 323 conference thathasa 11406 line rate of 1920 Kbps and is set to Auto Layout Tandberg 1700 and Edge95 MXP endpoints receive 1024x576 instead of 720p HD format 72 In a H 323 CP Conference with 11412 the Video Quality set to Sharpness VSX6000 and V500 endpoints encounter video stills Sony PCS XG80 endpoints are 11421 unable to send H 239 Content in H 323 encrypted calls on the RMX In a ISDN dial in conference with 10989 a line rate of 384 Kbps ISDN Tandberg MXP endpoints cannot view content 103 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G 104 We POLYCOM Table 13 Version 5 1 0 G System Limitations Catego Description i Wokarougd Ekan P VNGR Remarks Interoperability When Tandberg MXP sends 11425 Content using H 323 ISDN endpoints cannot view Content In a H 323 conference with a line 11463 rate of 128 Kbps that includes content Lifesize ISDN endpoints cannot view the Content The RMX does not open the 11464 audio channel when connecting a DSTK60 endpoint in a conference with a line rate of 384 Kbps Legacy endpoints occasionally cannot switch from 1x1 to 7 1 video layouts when Content is started In a conference with a line rate of 384 Kbps when and HDX 8006 endpoint that sends content is moved to another conference content is still viewed for a number of seco
128. within and beyond the enterprise The modular design of the RMX 4000 is based on the Advanced Telecom Computing Architecture AdvancedTCAG allowing a standards based build as you grow approach to capacity and hot swappable parts for fast field service It also includes built in redundant AC DC power supplies The Polycom RMX 4000 straight forward user and administrator interface is the same as for the RMX 2000 which increases productivity and speeds the rate of conferencing adoption The RMX 4000 Real time Media Conference Platform offers up to 320 video resources and 1600 audio resources Flexible Resource Capacity supports e 80 HD endpoints in continuous presence CP e 120 Standard Definition SD endpoints in CP with max resolution of 1024x576 320 CIF endpoints in CP or HD endpoints in Video Switching conference e 1 600 VoIP endpoints or 400 PSTN For detailed description of the RMX 4000 hardware components see the Polycom RMX 4000 Hardware Guide Hardware Additions The RMX 4000 contains new cards and modified components e RIMLAN e RTM IP 4000 e CNTL 4000 e Fabric Switch Module FSM4000 e AC DC Power e Fan drawer In addition up to four MPM media cards can be installed in the system 19 Xe POLYCOM RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G System Capacities The increase in the number of MPM cards that can be installed in the system increases the
129. ximum Possible Resources Resource Type MPM VSW 6Mbps 20 Redundancy The RMX 4000 has a number of built in redundant components e Redundant Power Supply Redundant AC Power Supply The RMX 4000 can be fitted with 3 hot swappable power units two of which supply power and a third provides redundancy During failure any of the units can be hot swapped provide two units are on line Each power unit is connected by independent cable to the electrical grid Redundant DC power supply Two units of 48v connection one which supplies power and the other is redundant Each power unit is connected by independent cable to the electrical grid e Fans 8 units and a Field Replaceable Unit FRU All these units report their status to the Shelf Manager 21 RMX 2000 4000 Release Notes for Maximum Security Environments Version 5 1 0 G Sa POLYCOM Network Separation On the RMX 4000 Media Signaling and Management networks are physically separated to provide enhanced security On the RMX 4000 the IP Network Service and the Management Network have been logically and physically separated from each other In the IP Network Service each IP address is assigned a physical port and media RTP inputs are routed directly to a MPM card This provides for a more secure network with greater bandwidth as each media card has its own dedicated port All signaling communications are processed on a single stack of the Intel Processor on the MCU
130. ycom support Upgrading from Version 5 0 2 to Version 5 1 0 G 14 To upgrade from Version 5 x to Version 5 1 0 G you must first upgrade to Version 5 0 2 and then upgrade to Version 5 1 0 G See Upgrading to Version 5 0 2 on page 15 Download the required software Version 5 1 0 G from the Polycom Resource Center web site Backup the configuration file For more information see the RMX 2000 4000 Administrator s Guide for Maximum Security environments System Backup and Restore on page 14 78 Install MCU Software Version 5 1 0 G On the RMX menu click Administration gt Software Management gt Software Download Browse to the Install Path selecting the Version 5 1 0 Gxx bin file in the folder where Version 5 1 G is saved and click Install At the end of the installation process the system displays an indication that the software was successfully downloaded and that a new activation key is required Click Close to close the Install Software dialog box Click Setup gt Product Activation The Product Activation dialog box is displayed with the serial number field completed When prompted whether to reset the MCU click Yes to reset the MCU At the end of the installation process the system displays an indication that the software was successfully downloaded The upgrade procedure takes about 30 minutes during which time an Active Alarm System Upgrade is displayed The RMX resets itself during the upgrad

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