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Chapter 4. Telephones - TechTele Communications, LLC

1. Communication Manager 7 i 9620L S 96200 7 T Common Features e Display Housing e 7 line 3 45 inch backlight graphical display with 320 160 pixels 9620L grayscale 9620C color e Flip stand dual position e Fixed Buttons 10 plus Four way navigation cluster button e Volume up down separate volume levels for the handset speaker and ringer Mute button LED Speaker button LED Headset button LED e Avaya Menu button browser options and settings access Telephony application button to return to main telephone screen e Contacts button Call log button LED quick access voicemail Message button with LED and corner message indicator e Programmable Contextual buttons Product Description 2010 AVAYA All rights reserved Page 60 IP Office Release 6 Issue 20 b 01 February 2010 e 4 contextual softkey buttons Context sensitive allocation of e g Hold Transfer Conference and more e 12 virtual Appearance Feature buttons accessible through navigation cluster Three features shown ata time with three LED indicators Key Labels Icons and text used on fixed feature keys Features Menu Mobile cell phone style menu with access to most often used features like Call Forwarding Park Settings etc On screen status indication for activated features like call forwarding Speakerphone Full duplex speakerphone Hearing Aid Compatible Ye
2. e Display Backlight The display has a backlight for improved contrast Standby mode turns off backlight after time out Special Features for 4625 SW e Color Backlight Display The display is full color and has a backlight for improved contrast Note While still supported the 5620SW and 4620SW phones are no longer available for purchase Product Description 2010 AVAYA All rights reserved Page 82 IP Office Release 6 Issue 20 b 01 February 2010 EU24 and EU24 BL Expansion Modules The EU24 EU24BL are phone expansion modules that work in association with a 5420 5620 1 2420 4620 1 4625 phones They provide an additional 24 programmable buttons with associated display label and status icons Only one EU24 can be used per phone The EU24BL has a backlight and is for use with the 4621 and 5621 only The EU24 EU24BL supports an additional 24 Call Appearance Feature buttons by displaying a column of 12 buttons at a time with a dotted line separating the two columns Common Features 24 Programmable call appearance feature keys Automatically labeled from the system no paper labels Connects directly to the associated phone Requires an Avaya 1151 series power supply even for IP phones already using Power over Ethernet PoE IP Office supports a maximum of eight EU24 EU24 BL s on each IP Office system subject to total system limits Please refer to System Button Module Support 88 for the total system limitatio
3. 802 11a b g telephone that runs using H 323 The 3641 supports the following features Slim lightweight design with large display Backlight display with Icons Simple to use with improved user interface Navigation and soft keys for simple access to frequently used operations Office quality speakerphone for handsfree operation 802 11a b g standard compatible Radio Frequency 2 4000 GHz b g or 5 8 GHz a FCC certification Part 15 247 Management of telephones via DHCP and TFTP Voice encoding G711 G 729a Wired Equivalent Privacy WEP 40bit and 128 bit and 802 11i PSK for secure communication Lithium Ion Battery pack with up to 8 hours talk time and 160 hours standby IP 53 Design Liquid dust protection MIL 810F Design Shock protection Clips cases lanyard Product Description 2010 AVAYA All rights reserved IP Office Release 6 Issue 20 b 01 February 2010 Page 102 3645 Ruggedized Wireless Telephone The Avaya 3645 Wireless Telephone is a WiFi standard 802 11a b g telephone that runs using H 323 The 3645 supports all of the features of 3641 102 with the following additions e Push to talk PTT functionality for workgroup communication e Enlarged earpiece for operation in noisy environments e Rubberized grips for improved ergonomics and durability Product Description 2010 AVAYA All rights reserved Page 103 IP Office Release 6 Issue 20 b 01 February 2010 3720
4. Navigation Cursor Control Call signaling via LED and or ringer Alpha entry via dialing keypad Optional Add Ons Up to 3 DSS Modules T3 Headset link for wired headsets Color Graphite gray or polar white Mounting Desk Adjustable Desk Stand Display adjustable Features for T3 Upn Upgradeable Firmware No Optional Add Ons up to 3 DSS Modules Connect to Digital Station DS port Power Supply From phone system Features for T3 IP e Upgradeable Firmware Yes e Optional Add Ons up to 3 DSS Modules with AEI Headsetlink e Power Supply IEEE 802 3af Power over Ethernet PoE or individual power supply unit e Codecs G 711 G 729a b e QoS Options UDP Port Selection DiffServ and 802 1p q VLAN e SNMP Support no e IP Address Assignment Static or dynamic IP address assignment e Ethernet Ports Two port full duplex 10 100 BaseT Ethernet switch e Auto negotiation provided separately for each port e 802 3 Flow Control Product Description 2010 AVAYA All rights reserved Page 85 IP Office Release 6 Issue 20 b 01 February 2010 T3 Comfort This telephone is best suited for the Executive as well as the Receptionist Assistant User It is available in Europe only Common Features e Display 17 lines x 40 characters Integrated keyboard e Fixed Feature Buttons 5 preprogrammed keys with printed text labels and 2 for Audio Volume control e Programmable Feature Buttons 6 preprogrammed keys with indica
5. Nevertheless not all features available with the 3701 and 3711 handsets will be available on the DECT R4 handsets as well An incomplete list of working features is e Subscription with PARK e Basic Call e Display Messages with some limitations e g truncation at end of line e Handover e Roaming e R Key Handling Enquiry call Conference e Feature Access Codes e Distinguish between internal external calls e DTMF during call e Local call log calling party numbers are transmitted e Local time and date Features already known to be not working with DECT R4 handsets and the legacy IP DECT system are e Access of external directory e g LDAP e Get time and date from the system Product Description 2010 AVAYA All rights reserved Page 107 IP Office Release 6 Issue 20 b 01 February 2010 e WML WAP access e SMS Messaging not a feature of the legacy IP DECT system Generally it is highly recommended to do a sample installation with one handset first before rolling out a larger set of DECT R4 handsets on a legacy IP DECT system Product Description 2010 AVAYA All rights reserved Page 108 IP Office Release 6 Issue 20 b 01 February 2010 3701 IP DECT This telephone is fully supported on the Avaya IP DECT system However it can also be used on the Avaya DECT R4 system in GAP mode with functionality limited to standard calling functionality DECT roaming and handover The buil
6. client for wireless networks This solution allows SME s to take advantage of the cost savings and simplified management of a converged voice and data infrastructure 3616 20 26 Supported but not Avaya a IP Office D longer available ee IP Connection SS 802 11 Access Points 3641 Avaya Media Gateway c e Voice Priority Processor e NetLink OAI Gateway CAFN 3645 sss Application Server Optional The 3641 and 3645 phones provide an improved user interface a new lightweight design and a radio that supports several WiFi standards 802 11a b g With these handsets customers have an increased choice to fit their needs and infrastructure Based on global standards for wireless LAN s the Avaya IP Wireless Telephone Solution simplifies network infrastructure by enabling voice traffic to be carried along with data traffic over the same wireless network 3616 3620 and 3626 telephones are supported but no longer available from Avaya for direct sequence 802 11b WiFi networks the 3641 and 3645 will also work in 802 11a and 802 11g networks These phones are also field upgradeable through external TFTP clients not included so telephones can be updated with new protocols features and capabilities as they become available Users can have a choice of an executive or rugged workplace telephone and all the productivity benefits of their desk telephone in this next generation of wireless telephone solut
7. 01 February 2010 T3 DSS Expansion Modules The T3 DSS Module is a phone expansion module that is compatible with all T3 Upn and T3 IP Telephones except the T3 IP Compact Each module provides an additional 36 programmable buttons with associated printed text labels and indicators and can be programmed for lines groups or speed dial numbers 3 DSS Modules can be added to each T3 phone Power is provided by T3 Upn telephones but an external power adapter is needed for each DSS module when used on T3 IP telephones T3 Comfort with T3 DSS Attached IP Office 406 IP412 and IP500 support a maximum of 30 T3 DSS modules per control unit Please refer to System Button Module Support 88 for the total system limitations of button modules on IP Office Product Description 2010 AVAYA All rights reserved Page 87 IP Office Release 6 Issue 20 b 01 February 2010 System Button Module Support IP Office supports a number of different button modules to provide phones with additional programmable buttons The limits stated below are those applicable for the IP Office 4 2 2Q 2009 maintenance release and higher e BM32 1616 Up to 32 DBM32s supported 32 buttons each up to 1024 buttons e DSS4450 4412D 4424D Up to 8 DSS4450 modules per system maximum of 2 per DS expansion module including the IP406v2 50 buttons each max 400 buttons e DBM32 1416 Up to 32 DBM32s supported 32 buttons each up to 1024 b
8. Charger up to 32 up to 120 handsets handsets Virtual SIM Card X X up to 32 up to 120 handsets handsets AIWS as Protocol Converter X only OAP Product Description 2010 AVAYA All rights reserved Page 93 DECT R4 Accessories In addition to the standard chargers a number of high functionality chargers exist e Basic Charger e Charges one DECT phone 3720 and 3725 e Charge time 4 hours e Advanced Charger e Charges one DECT phone 3720 and 3725 e Supports easy replacement of telephones e Connected to configuration tool PDM Portable Device Manager via USB or Ethernet e Charge time 4 hours e Rackmount Charger e Same functionality as the advanced charger but for up to 6 DECT phones 3720 and 3725 e Charge time 4 hours e Multiple Battery Charger e Charges 6 batteries 3725 Product Description 2010 AVAYA All rights reserved Page 94 IP Office Release 6 Issue 20 b 01 February 2010 e Portable Device Manager Software to be used in combination with Advanced or Rackmount Charger in order to Manage the 3720 and 3725 phone e Requirements Windows XP Professional Service Pack 2 SP2 or Windows Vista Business operating system Sun Java Runtime Environment JRE 6 or later Acrobat Reader 5 or higher e Other accessories e Handset Basic Belt Clip e Handset Swivel Belt Clip e Handset Leather Case 3720 and 3725 e Handset Security Chain Product Description 2010 AVAYA All rig
9. Door or Front Door The flexibility of VoiceMail Pro allows the visitor to enter a predetermined code from the phone granting access This scenario is particularly useful in areas when co workers are working at another site Additionally many doorphones can be connected to station or trunk ports available on IP Office The Avaya IP Office system offers three doorphone solutions to choose from e Avaya Universal Doorphone System North America e Kalika Communications Doorphone Entry System EMEA e Interquartz Doorphone EMEA Avaya Universal Doorphone System e System consists of a controller and a speaker e The speaker is mounted securely on the wall and is connected to the controller which normally resides in the equipment room The controller is connected to a trunk port e Users with the trunk appearance will be notified when a visitor has pressed the Push button located on the weatherproof speaker e Each controller supports two speakers for example Front Door and Back Door e Custom ringing mode distinguishes doorphone calls from external calls e Call waiting tones indicate which doorphone is calling and distinguish a doorphone call from an external line call e Calls can be placed on hold when visitors call from the doorphone e Commercial or residential security is provided via two way handsfree communication from a door or gate Product Description 2010 AVAYA All rights reserved Page 119 IP Office Release 6 I
10. LED red green providing explicit status for the user For a familiar look and feel the 1416 1616 includes several fixed feature keys for common telephone tasks including conference transfer drop hold and mute In addition the 1416 1616 includes a high quality two way speakerphone and supports a broad portfolio of Avaya wired and wireless headsets through its integrated headset jack The 1416 1616 features a context sensitive user interface along with three softkeys and a four way navigation cluster ideal for scrolling through the local contacts list or call logs The display on the 1416 1616 measures four lines by 24 characters and is adjustable for optimum viewing angle Additional caller related information is displayed with active appearances for easier call handling The display is backlit for easier viewing in all lighting conditions The newly introduced 1616 I is functionally equal to the 1616 but features a higher quality graphical display with white backlight identical to the display of the digital 1416 telephone Common Features e Display Housing o Backlit display 4 rows by 24 characters with adjustable display angle Green backlight for 1616 white backlight for 1616 I 1416 o Dual position flip stand e Fixed Buttons 15 plus Four way navigation cluster button o Volume up down separate volume levels for the handset speaker and ringer Mute button Speaker button Headset button Product Description 2
11. R4 Wireless Handset 105 3810 Wireless Telephone 11 4610SW IP Telephone 79 4621SW IP Telephone 81 The following phones are fully supported on IP Office R6 but are no longer available for new sales Other digital analog phones Other IP phones Leg 6408D Telephone e 6416D Telephone e 6424D Telephone e XM24 DSS Unit 20DT DECT Telephone with IP DECT only 4606 4612 4624 o 4450 DSS Unit 5601 IP Telephone 4601 IP Telephone 4602SW IP Telephone 5602SW IP Telephone 4610SW IP Telephone 5620 IP Telephone 4620 21 IP Telephone 4625SW IP Telephone 3616 Executive Wireless WiFi Phone 3620 Healthcare Wireless WiFi Phone e For maximum cabling distances please refer to the IP Office Installation Manual acy Telephone Support The following telephones are not supported by IP Office Release 6 They may function but have not been tested with IP Office Release 6 and any faults reported with IP Office Release 6 will not be fixed e 20DT Analog DECT used with IP Office Analog DECT and Compact DECT e TransTalk 9040 Product Description IP Office Release 6 2010 AVAYA All rights reserved Page 123 Issue 20 b 01 February 2010
12. Station with internal DECT R4 Radio Base Station with antennas external antennas Each base station has the following features e Two variants of the standard Radio Base Station With Internal antenna and with External Antenna due to regulation in the US only the base station with internal antenna may be used e There are several antennas available for the base station with external antenna Standard Directional Single Directional Dual Omnidirectional e One variant of the Compact Radio Base Station with internal antennas The compact base station has the same look and feel as the base station with internal antenna e Outdoor housing available for both versions e 8 Simultaneous voice and up to 12 signaling channels for the standard Radio Base Stations e 4 Simultaneous voice and up to 12 signaling channels for the compact Radio Base Stations e Codec G 711 G723 G 729a b for base station IP trunk connection e Power Consumption e Power over Ethernet or local power supply supported e Power over Ethernet IEEE 802 3af class 2 typical 4W maximum 5W consumption e Dimension 200 w x 165 d x 56 h mm including mounting bracket e Weight RBS 450g Product Description 2010 AVAYA All rights reserved Page 91 IP Office Release 6 Issue 20 b 01 February 2010 DECT Feature Overview Given the degree of integration available to wireless users with DECT there are a variety of means by which calls can be routed to wireless handse
13. for a list of available application notes on VPN gateways tested with each line of phones Product Description 2010 AVAYA All rights reserved Page 113 IP Office Release 6 Issue 20 b 01 February 2010 Analog Telephones As well as providing a lower cost alternative to system specific telephones analog telephones can still deliver a high degree of functionality on IP Office They are particularly appropriate in applications where users require lower entry costs and can be used with Phone Manager for a high proportion of call control Analog telephones that are compatible with caller display functionality can display the telephone number of the calling party if available Simple programming of IP Office can convert that numeric display in to the company name associated with that number Feature activation by analog telephones is via short codes IP Office is pre programmed with a default set of short codes but these can be changed to mimic a legacy telephone system as required Avaya would like to stress that although most analog phones will work on IP Office Avaya cannot guarantee that all analog phones in every region of the world will work on the IP Office e Analog phones connect to IP Office via ports marked PHONE ports Product Description 2010 AVAYA All rights reserved Page 114 IP Office Release 6 Issue 20 b 01 February 2010 Avaya 6200 Analog Telephone North America The 6200 range of telephones are
14. for quick and easy speed dialing 10 channels supporting up to 10 simultaneous conversations in overlapping radio coverage areas Headset jack Ringer and Handset volume control User selectable ring type Vibrate alert Redial Button Base Unit and Charger Unit The Avaya 3810 Wireless Telephone is a digital telephone designed to work with IP Office from release 2 0 and above by connecting to a Digital Station DS port It offers the mobility inherent in a wireless telephone plus access to a number of features and functionality of the connected communications system A maximum of 5 Avaya 3810 wireless handsets can be connected to the same IP Office in any overlapping radio coverage area This phone is only available in the USA and Canada Product Description 2010 AVAYA All rights reserved Page 111 IP Office Release 6 Issue 20 b 01 February 2010 The Avaya 3810 is delivered as a single unit containing Base Unit Handset Telephone Cord Base Unit Power Supply Adapter Charging Stand Power Supply Adapter Rechargeable Battery Belt Clip Charging Stand User and Installation Guide Wall Plate Adapter ores t alae sri Se Bat 2 ear Handset Telephone Cord 5 Ar Ade Rechargeable dakai 2 AC Adapters Battery Beltclip Charger Unit Wall Mount Stand Product Description 2010 AVAYA All rights reserved Page 112 IP Office Release 6 Issue 20 b 01 February 2010 VPN Phone Functiona
15. for themselves and for groups of people The 9650 features built in button module functionality with one touch access to bridged appearances speed dials and feature keys The Avaya 9650 IP Telephone delivers advanced communications capabilities high definition audio an integrated WML application interface and comprehensive one touch access This is the ideal solution for receptionists executive assistants contact center agents as well as knowledge workers who need quick access to features and call appearances The 9650 IP Telephone features a 3 8 inch 9 65 cm diagonal VGA quality gray scale pixel based display with adjustable angle while the 9650C enhances usability with a color display for even better readability The 9650 supports up to 24 call appearances administered feature keys e The Avaya 9630G 9640 9640G a member of the Avaya one X Deskphone Edition family the 9640 IP Telephone with high resolution color display is specifically designed for the executive telephone user The 9630G IP Telephone features a native Gigabit switch and a 3 8 inch 9 65 cm diagonal monochrome backlit display which has been enhanced with higher resolution 1 4 VGA compared to other available monochrome telephones from Avaya The 9640 IP Telephone features a 3 8 inch 9 65 cm diagonal high resolution color backlit display The 9640G model has the same functionality as the 9640 and adds native support for Gigabit The 9630 9640 supports up to 24 call appe
16. life processor power all with lower costs e Increased range of AVPP s to address the needs of diverse construct sizes e Multitude of accessories are available e Dual Charger full charge accomplished in approximately one and a half hours e Quick Charger full charge accomplished in approximately one and a half hours e Single Dual and Quad Chargers for the 3641 and 3645 phones e Belt Clip e Nylon Pouch e Carrying case with Lanyard e Hands Free Pouch e Noise canceling headset e Over the ear headset Avaya IP Wireless Telephony Solution AWTS Open Application Interface OAI Gateway The AWTS Open Application Interface OAI Gateway enables third party software applications to communicate with the Avaya IP Wireless Telephones This serves as a two way messaging device Many companies provide applications that interface to your in house paging systems email and client server messaging Other vendors with complementary systems such as nurse call telemetry alarm and control system manufacturers are currently developing applications to interface with the Avaya IP Wireless Telephone solution Product Description 2010 AVAYA All rights reserved Page 99 IP Office Release 6 Issue 20 b 01 February 2010 3616 Wireless Telephone While no longer available this WiFi telephone is still supported on IP Office Release 6 The Avaya 3616 IP Wireless Telephone is a WiFi 802 11b telephone that runs using H 323 The 36
17. of team Partner buttons Building receptionists executive admin staff are examples of Navigator users who answer incoming calls transfer customers to other extensions and monitor several bridged appearances throughout the day This is the ideal solution for receptionists executive assistants Contact Center Agents as well as Knowledge workers that need quick access to partner and team features Communication Manager 9650 f Ti 9650C wf Ti Common Features e Display Housing e 9 line 3 8 inch backlight graphical display with 320 240 pixels 9650 grayscale 9650C color e Flip stand dual position e Fixed Buttons 10 plus Four way navigation cluster button e Volume up down separate volume levels for the handset speaker and ringer Mute button LED Speaker button LED Headset button LED e Avaya Menu button browser options and settings access Telephony application button to return to main telephone screen e Contacts button Call log button LED quick access voicemail Message button with LED and corner message indicator e Programmable Contextual buttons 15 e Four contextual softkey buttons Context sensitive allocation of e g Hold Transfer Conference and more e 3 self labeled Appearance Feature buttons with LED for access to 24 administered Appearances Features at the side of the display Product Description 2010 AVAYA All rights reserved Page 64 IP Office Release 6 Issue 20 b 01 Febr
18. phone well suited for the basic Everyday user e The Avaya 1408 1608 IP Telephone is designed for the Everyday user Everyday users typically rely on several forms of communication including voice and email and while they require a quality telephone they rarely handle large amount of calls at the same time Cubicle workers and sales staff are examples of Everyday users for whom the 1408 1608 delivers a productivity enhancing telephone e The Avaya 1416 1616 IP Telephone is designed for the Receptionist Assistant user Receptionists secretaries and managers are examples of this type of user people who answer incoming calls transfer customers to different departments or extensions and monitor several line appearances throughout a typical day For the Receptionist Assistant user the 1416 1616 provides the most one touch line feature speed dial buttons without the need to scroll through on screen lists All 1400 1600 phones share a consistent design line and feature a button centric layout With fast access to all needed features like hold transfer and conference easily readable back lit displays and a stylish design they are an important addition to the Avaya portfolio of phones for the Small and Mid Size market All phones share a number of feature keys with clear paper labels On the 1408 1608 and 1416 1616 features are also available through a feature list on screen that makes selecting features and line appearances easy even when hotd
19. the Avaya DECT R4 system in GAP mode with functionality limited to standard calling functionality DECT roaming and handover The built in feature list will not work on DECT R4 The 3711 phone supports the same features as the 3701 IP DECT handset but with the following differences e Full handsfree speakerphone operation e Headset connection 2 5 mm jack e Vibrating alarm e Personal phone book with 100 entries e Access to system phone book e Voice Mail indication e Choice from 30 ring tones e Speaker and handset volume 7 levels and mute capability e Automatic call pick up using a headset e 10 menu languages Danish Dutch English Finnish French German Italian Portuguese Spanish and Swedish e Illuminated 5 line graphic display 96 x 60 pixels variable 7 level contrast Optional handset accessories include e Desktop charger e An adapter cord for use with headsets e Heavy duty belt clip Product Description 2010 AVAYA All rights reserved Page 110 IP Office Release 6 Issue 20 b 01 February 2010 Digital Wireless 3810 Telephone Features 2 line 32 character Handset Liquid Crystal Display LCD 10 hours of talk time and 4 days of standby time 4 displayed operation modes indicating Talk Ringer On Off Battery Low and Message Waiting Single button access to fixed features Hold Transfer Conference and Redial 4 programmable buttons to access features on the PBX 20 Number Memory
20. 010 AVAYA All rights reserved Page 73 IP Office Release 6 Issue 20 b 01 February 2010 o Avaya Menu button options and settings access Telephony application button to return to main telephone screen o Hold button Conference button Transfer button Drop button o Contacts button Call log button Redial button Quick access voicemail Message button Programmable Contextual buttons 19 o 16 line appearance feature key buttons with dual LEDs red green and paper labels Printing tool available Note For typical installs the first 3 buttons are reserved for standard call appearances a minimum of 2 call appearance buttons is needed for standard operation o Three contextual softkey buttons Key Labels Icons and text used on fixed feature keys Feature Menu Mobile cell phone style menu with access to most often used features like Call Forwarding Park Settings etc On screen status indication for activated features like call forwarding Speakerphone High quality two way handsfree speaker and microphone Hearing Aid Compatible Yes ergonomic hearing aid compatible handset also supporting TTY acoustic coupler Message Waiting Indicator Yes also useable as a ringing call alert indicator Personalized Ring Patterns Yes 8 Headset Socket Yes Embedded Applications o Centralized call log and contact application fully transparent between 108 1608 1416 1616 phone 9600 phones and one X Portal for IP Office o
21. 16 supports the following features Lightweight innovative design Simple to use 802 11b standard compatible Radio Frequency 2 4000 2 835 GHz SMI Transmission type Direct Sequence Spread Spectrum DSSS FCC certification Part 15 247 Management of telephones via DHCP and TFTP Voice encoding G711 Transmit Power 100mw peak lt 10mW average Wired Equivalent Privacy WEP 40bit and 128 bit 2x16 character alphanumeric plus status indicators 4 hours talk time and 80 hours standby Product Description 2010 AVAYA All rights reserved IP Office Release 6 Page 100 Issue 20 b 01 February 2010 3626 Ruggedized Wireless Telephone While no longer available this WiFi telephone is still supported on IP Office Release 6 The Avaya 3626 Wireless Telephone is a WiFi standard 802 11b telephone that runs using H 323 The 3626 100 supports all of the features of 3616 with the following differences e Designed for industrial environments e Ruggedized durable design e Push to talk walkie talkie feature for broadcast communications between employees Note 3626 supports both R1 0 and R2 0 firmware on the set itself However as of R3 1 of IP Office only 3626 phone R1 0 firmware is supported Product Description 2010 AVAYA All rights reserved Page 101 IP Office Release 6 Issue 20 b 01 February 2010 3641 Ruggedized Wireless Telephone The Avaya 3641 Wireless Telephone is a WiFi standard
22. 16 telephone The DBM32 module is planned to become available during the first half of 2010 Product Description 2010 AVAYA All rights reserved Page 76 IP Office Release 6 Issue 20 b 01 February 2010 5402 5602 SW 2402 4602 SW Telephone These telephones are best suited for the Walkup User Telephone Works on IP Office Works on IP Office and Communication Manager 5402 w X 5602 SW ff X 2402 Jf F 4602 SW w w Early 2402 telephones can make and receive call but the display will not function Note The 5602 SW and 4602 SW phones are supported by IP Office Release 6 but are no longer available for new sales Common Features Display 2 lines x 24 characters Fixed Feature Buttons 10 Conference Transfer Drop Redial Speaker Messages Hold Mute Volume Up Volume Down Programmable Feature Buttons e DS Phones 2 plus an additional 12 programmable feature keys can be accessed via the FEATURE key e IP Phones 2 Key Labels Icons and text used on fixed feature keys Display labels and icons used on 2 programmable feature keys Speakerphone Listen only handsfree speaker no microphone Hearing Aid Compatible Yes Message Waiting Indicator Yes On the 2402 and 5402 this is can also be used as a ringing call alert indicator Personalized Ring Patterns Yes 8 via Conference button when idle Headset Socket No this telephone does not support headset operation Embedded Appl
23. 835 Plantronics Voyager510 Plantronics Explorer665 Nokia BH 201 Jabra BT8010 Motorola H350 Motorola H670 Samsung WEP410 Graphical user interface Four way navigation key 19 built in UI languages However in some languages menu items may appear in the English language Standby 180h Talk Time 16h under optimal conditions Bluetooth headset interface Bluetooth 2 0 handsfree profile Liquid and dust protected IP 44 Multi functional button alarm call answer call etc Text message support requires AIWS 30 messages sent received storable message length 160 characters Product Description 2010 AVAYA All rights reserved Page 105 IP Office Release 6 Issue 20 b 01 February 2010 Avaya 3720 and 3725 DECT Handsets Feature Overview Telephone 3720 DECT 3725 DECT Telephone Telephone Keys Keypad lt p W yes Hook on off buttons lt p W yes Softkeys Navigation cluster Volume buttons e 09 e Ww softkeys OOOO volume buttons Display illuminated lt Alarm button yes 112 x 115 128 x 160 Display pixels Black and white pixels 64K colors Battery indicator es Signal strength indicator es Time and date display yes Handsfree yes 2 way speakerphone Headset interface 2 5 mm yes O D D Bluetooth 2 0 Headset profile yes Supported Ring tones Ring tone volume 8 levels Vibration es Ringing options Ring Vi
24. Chapter 4 Telephones Product Description 2010 AVAYA All rights reserved Page 5 IP Office Release 6 Issue 20 b 01 February 2010 4 Telephones The right phone for the User With a wide choice of telephones supporting both digital and IP interfaces Avaya IP Office has always the right phone for a user Key driven phones for the cost sensitive customer The 1600 IP phone and 1400 digital phones are classical cost effective Telephones designed especially around the needs of the Small and Mid Size Business customer Keys with clear red and green LEDs make access to lines and feature a breeze These phones are especially well suited for cost sensitive customers as well in scenarios where key system functionality is needed They provide an easy migration pass for users that have been accustomed to e g the 4400 line or the PARTNER line of digital telephones Paperless phones for fast installation and cost efficient changes The new 9600 IP phones as well as the 5600 IP and 5400 Digital telephones are especially welcomed where a low cost of ownership is important All phones are equipped with paperless keys making it easy to change features and button assignments from remote The shift page button allows access to a large number of lines or features that are shown dynamically in the display making access to IP Office functionality easy while providing a clean easy to use user interface Access to phones everywhere in and IP
25. Contacts application up to 100 entries and Call Log Missed Incoming Outgoing up to 30 calls o Access to company directory and Visual Voice applications on IP Office Upgradeable Firmware Yes Expansion Module interface e 1616 For up to 3 BM32 32 button expansion modules Note An external power supply is needed for all installs with more than 1 button module e 1416 for up to 3 DBM32 32 button expansion modules Note An external power supply is needed in any case Note While the 1416 supports three DBM32 availability of the DBM32 will be slightly delayed compared to availability of 1416 Color Black Mounting Desk or wall mountable with optional wall mount adapter Requirements for 1416 Connect to Digital Station DS port Power Supply From phone system Requirements for IP interface 1616 and 1616 1 Power Supply IEEE 802 3af Power over Ethernet PoE class 2 device or optional wall plug local power supply Codecs audio G 711 G 729a b Dynamic Jitter buffer Echo Cancellation Comfort Noise Automatic Gain Control QoS Options UDP Port Selection DiffServ and 802 1p q VLAN SNMP Support Yes IP Address Assignment Static or dynamic IP address assignment Ethernet Ports Ethernet 10 100 line interface with a secondary 10 100 port for co located laptop or PC with VLAN separation Support of optional Gigabit Ethernet Adapter Language Support Product Description 2010 AVAYA All ri
26. DECT This telephone is fully supported on the Avaya DECT R4 system However it can also be used on an Avaya IP DECT system in GAP mode with functionality limited to standard calling functionality DECT roaming and handover Access to IP Office central directory as well as time of day update is not available in GAP mode Call list 17 230 Standard DECT handset Black and white display with Backlight and Icons Loudspeaker hands free Graphical user interface Four way navigation key 6 built in UI languages Standby 180 hours Talk Time 16 hours under optimal conditions Product Description 2010 AVAYA All rights reserved IP Office Release 6 Page 104 Issue 20 b 01 February 2010 3725 DECT This telephone is fully supported on the Avaya DECT R4 system However it can also be used on an Avaya IP DECT system in GAP mode with functionality limited to standard calling functionality DECT roaming and handover Access to IP Office central directory as well as time of day update is not available in GAP mode 10 Call list t 2 206 te a Standard DECT handset Color Display with Backlight and Icons Loudspeaker hands free Build in Bluetooth 2 0 supporting the headset profile While others standard compliant headsets should work Avaya has only tested and therefore guarantees functionality of the following headsets only SonyEricsson HBH PV702 SonyEricsson HBH GV435 SonyEricsson HBH IV
27. Issue 20 b 01 February 2010 Key Labels Icons and text used on fixed feature keys Speakerphone Two way handsfree speaker and microphone Hearing Aid Compatible Yes ergonomic hearing aid compatible handset also supporting TTY acoustic coupler Message Waiting Indicator Yes also useable as a ringing call alert indicator Personalized Ring Patterns Yes 8 Headset Socket No Upgradeable Firmware Yes Expansion None Color Black Mounting Desk or wall mountable Requirements for 1403 Connect to Digital Station DS port Power Supply From phone system Requirements for IP interface 1603 1603SW 1603 I 1603SW I Power Supply Optional IEEE 802 3af Power over Ethernet PoE adapter class 2 or optional wall plug local power supply Codecs audio G 711 G 729a b Dynamic Jitter buffer Echo Cancellation Comfort Noise Automatic Gain Control QoS Options UDP Port Selection DiffServ and 802 1p q VLAN SNMP Support Yes IP Address Assignment Static or dynamic IP address assignment Ethernet Ports 1603 Single Ethernet 10 100 line interface Support of optional Gigabit Ethernet Adapter Ethernet Ports 1603 SW Ethernet 10 100 line interface with a secondary 10 100 port for co located laptop or PC with VLAN separation Support of optional Gigabit Ethernet Adapter e Well suited for everyday use where typically smaller sized data files transferred web email file attachments or less dema
28. Office Network SCN With support of hotdesking across a large line of telephones IP Office phones are perfect in an environment where people change their workplace regularly With a simple login users can make any telephone digital or IP their personal extension This works not only in a single IP Office but also across a small community network making traveling from one company site to another a breeze Even better on 9600 1600 and 1400 telephones this functionality has been further enhanced by providing a centralized call log directory and personal settings When hotdesking to a different phone call logs and directory are instantly updated and synchronized over the network eliminating e g lost calls as the call log was not available at a remote site Avaya IP Office Desktop phones are designed to meet typical user needs in the small and mid business market e Walk Up Phones in common areas like a meetings room lobby or store The phones are normally used by casual users that walk up to a phone where they make a quick phone call Normally no sophisticated features are needed e Example user Customer Visitor e Everyday Users that need a phone on their desk as part of their everyday job While having a phone is important the phone is just another tool on the desk for users using several alternative communication technologies e Example user Engineer Accountant e Receptionist Assistant A typical user manages a l
29. Wireless Solutions include analog digital and IP based WiFi wireless phones These are solutions employees can use every day to work more effectively and be more responsive to customers all while increasing revenues and keeping communication costs firmly under control Also Avaya IP Office Mobility Solutions integrate seamlessly with IP Office enhancing each customer s investment IP Office s in building Mobility Solutions improve communication with staff that because of the function they perform are mobile within the workplace Using wireless technology such individuals may be instantly contactable with many obvious benefits e The wireless telephone is carried in the pocket so users are not tied to the desk in order to remain in contact e Users may be contacted instantly to ensure fast accurate decision making and immediate response to problems through planned radio coverage with no blind spots Avaya Wireless and Remote Solutions IP Office supports the following wireless solutions e DECT R4 is the mainstream IP based DECT solution offered in the EMEA and NA regions and in selected APAC countries With the new Compact base station it is also the first choice for small installs with smaller channel capacity need e IP DECT in the EMEA and NA regions and in selected APAC countries is also supported on IP Office Note that the IP DECT solution will be eventually completely replaced by DECT R4 e Digital Wireless North American mar
30. acters and is backlit for easier viewing in all lighting conditions The newly introduced 1608 I is functionally equal to the 1608 but features a higher quality graphical display with white backlight identical to the display of the digital 1416 telephone Common Features e Display Housing o Backlit display 3 rows by 24 characters Green backlight for 1608 white backlight for 1608 I 1408 o Dual position flip stand e Fixed Buttons 15 plus Four way navigation cluster button o Volume up down separate volume levels for the handset speaker and ringer Mute button Speaker button Headset button o Avaya Menu button options and settings access Telephony application button to return to main telephone screen o Hold button Conference button Transfer button Drop button Product Description 2010 AVAYA All rights reserved Page 71 IP Office Release 6 Issue 20 b 01 February 2010 o Contacts button Call log button Redial button quick access voicemail Message button Programmable Contextual buttons 11 o 8 line appearance feature key buttons with dual LEDs red green and paper labels Printing tool available Note For typical installs the first 3 buttons are reserved for standard call appearances a minimum of 2 call appearance buttons is needed for standard operation o Three contextual softkey buttons Key Labels Icons and text used on fixed feature keys Features Menu Mobile cell phone style menu wit
31. arances administered feature keys with six concurrent line appearances visible at any time Common to all phones of the 9600 line on IP Office are two access modes to important IP Office features Features can be assigned to the line feature key of the telephone for easy and quick one touch selection of the functionality giving users of other Avaya telephones a consistent user interface In addition the features can be accessed through a menu allowing quick access to seldom used features or even functionality that is not administered to a key Similar to menus found on mobile and smartphones this intuitive self service access frees the user from limits imposed by the number of keys on a telephone and allows access to the vast functionality of IP Office The status indication presents a clear view of important call settings like call forwarding numbers Visual Voice gives menu access to the voicemail messages received by a user for quick retrieval of the most critical information Personal and centralized directory access makes calling a breeze A centralized call log allows one touch call back of missed calls and is fully synchronized with other Avaya IP phones or the one X Portal application Full user mobility between different 9600 phones 1600 phones and 1400 digital phones support hotdesking and user mobility between different phones with access to all the features found on the home phone Customers are becoming more aware of
32. as any other extension within that group e Group working Wireless handsets may be programmed as members of groups and attract calls in the same manner as any other extension within that group DECT handsets must NOT be configured into collective groups e Divert destination Users may initiate any or all diverts from an Avaya desk phone to a wireless handset e Twinning Twinning allows calls to a user main extension number to alert at both that extension and a secondary extension Though not restricted to DECT this feature is aimed primarily at users who have both a desk phone and a wireless extension Calls from the secondary twinned extension are presented as if from the users main extension Presentation of call waiting and busy is based on whether either of the twinned extensions is in use In North America this functionality became available in Release 4 0 7 Product Description 2010 AVAYA All rights reserved Page 96 IP Office Release 6 Issue 20 b 01 February 2010 Avaya IP DECT System licensing A license is necessary for this functionality This license is called the Avaya IP Office IP DECT Mobility Manager license This license is entered through the main base station ADMM and is NOT entered through the IP Office System manager A feature key server is NOT necessary to enable the IP DECT functionality No separate PC or software is required with this system In all regions a plug and play licensing mechanism is availab
33. ay be possible to download other languages onto the phone this will not be applicable to any data sent by IP Office If you switch the language to any not listed above the display will show a mixed of the new language and the user s default language on IP Office Requirements for IP interface Power Supply IEEE 802 3af Power over Ethernet PoE or optional local power supply Power Class 2 for all models including GiG E versions Codecs audio G 711 G 729a b G 726 Dynamic Jitter buffer Echo Cancellation Comfort Noise Automatic Gain Control Ready for future support of G 722 wideband codec QoS Options UDP Port Selection DiffServ and 802 1p q VLAN SNMP Support Yes IP Address Assignment Static or dynamic IP address assignment Ethernet Ports e 9640 Ethernet 10 100 line interface with a secondary 10 100 port for co located laptop or PC with VLAN separation e 9630G 9640G Gigabit Ethernet 10 100 1000 line interface with a secondary 10 100 1000 port for co located laptop or PC with VLAN separation e Support of optional integrated Gigabit Ethernet adapter using adapter interface Product Description 2010 AVAYA All rights reserved Page 63 IP Office Release 6 Issue 20 b 01 February 2010 9650 9650C IP Telephones Smart sleek stylish and highly functional the Avaya 9650 IP Telephone is designed for the Essential and Navigator user profiles who need one touch access to features and bridged appearances
34. bration visual Usage profiles supported Keyes beep yes selectable Volume control 8 levels 8 levels Message LED Red green Call log Local es p S 25 entries 2 25 entries Local Directory Contacts Possible Access to IP Office Directory Possible Support of Text Messaging O Optional Phone lock pin protected pin protected N lt Ul O lt Ul O Keyes lock yes yes Programmable in Call Feature menu 10 functions 10 functions Programmable Call Services Menu 10 functions 10 functions GAP compliant es p S Lithium Lithium Ion Polymer 160 16 hours Hardware Battery Standby Talk time No Bluetooth 120 20 hours Standby Talk time with Bluetooth 120 13 hours 4 hours IP 44 IEC 68 2 32 procedure 1 dropped 12 times from 1 metre 133 x 53 x 241134 x 53 x 26 Charge time 4 hours 5 lt P Dust Liquid Protection level Ruggedness 3 3 Product Description 2010 AVAYA All rights reserved Page 106 IP Office Release 6 Issue 20 b 01 February 2010 Telephone 3720 DECT 3725 DECT Telephone Telephone and clip and clip included included ee Localization Supported languages English German Spanish French Russian Downloadable language one 1 Requires AIWS Server for integration with IP Office 2 Language supported on phone IP Office menu items might appear in English The new DECT R4 handsets will work with the legacy IP DECT system
35. e The SBM24 Expansion Module is supported on the 9630 9640 amp 9650 IP Phones and provides 24 additional programmable buttons to be configured as call appearances bridged appearances or feature keys A maximum of three SBM24 modules are supported on a single phone e 24 programmable call appearance feature keys e Two backlight LCD screens for button labels Buttons automatically labeled from the system no paper labels e Connects directly to the associated phone e No separate power supply needed However using more than one button module changes the power class of the phone to Class 3 The total number of SBM24 button modules supported on one IP Office system is 42 subject to the total system limits Please refer to System Button Module Support 88 for the total system limitations of button modules on IP Office A Button Module adapter Ferrite adapter is required when SBM24 button expansion module is used with the 9630G or 9640G IP telephones Product Description 2010 AVAYA All rights reserved Page 66 IP Office Release 6 Issue 20 b 01 February 2010 Bluetooth Adapter The Bluetooth Adapter for 9600 Series IP Telephones allows Bluetooth communications devices such as headsets to interoperate with 9600 Series telephones The adapter allows highly mobile workers to use the Same Bluetooth headset with their 9600 Series Deskphone as they use with their cell phone The Avaya ABT 35H Bluetooth headset when used
36. entralized management and software update as well as handset to handset SMS plus basic web messaging Avaya In Building Wireless Server AIWS is a server for handling wireless services and messaging It runs on a solid state embedded Server AIWS Hardware It comes pre installed with the appropriate features activated on that server For installation and maintenance this server is managed by a PC using Windows Internet Explore 6 0 or above and Sun s Java Runtime Environment Several variants of the server are available All Servers come fully installed and preloaded with licenses so no extra installation is needed There is no upgrade available from e g Basic to standard C ee Ball Be X X X NTP Server X IP Office can also act as NTP Server Access To Central Phonebook X X X X Access To Corporate Directories X X X LDAP on CM TFTP on IPO only IPO only IPO IPO amp LDAP from release 6 central IP Office phonebook is also supported directly on the Master RBS IP Office Release 6 Issue 20 b 01 February 2010 SMS Handset to Handset X X X Basic Web Messaging X X X Netpage Web Messaging X Software Download Over The Air X X up to 32 up to 120 handsets handsets Software Download Via Advanced Rack Charger X X up to 32 up to 120 handsets handsets Centralized Handset Configuration Over The Air X X up to 32 up to 120 handsets handsets Centralized Handset Configuration Via X X Advanced Rack
37. esk or wall mountable with optional wall mount adapter Supports the following languages English French Spanish German Italian Dutch Portuguese and Russian English and 4 of the other languages at once in the phone Note While it may be possible to download other languages onto the phone this will not be applicable to any data sent by IP Office If you switch the language to any not listed above the display will show a mixture of the new language and the user s default language on IP Office Requirements for IP interface Power Supply IEEE 802 3af Power over Ethernet PoE or optional local power supply Power Class 2 Codecs audio G 711 G 729a b G 726 Dynamic Jitter buffer Echo Cancellation Comfort Noise Automatic Gain Control Ready for future support of G 722 wideband codec QoS Options UDP Port Selection DiffServ and 802 1p q VLAN SNMP Support Yes IP Address Assignment Static or dynamic IP address assignment Ethernet Ports Ethernet 10 100 line interface with a secondary 10 100 port for co located laptop or PC with VLAN separation e Support of optional integrated Gigabit Ethernet adapter using adapter interface Product Description 2010 AVAYA All rights reserved Page 65 IP Office Release 6 Issue 20 b 01 February 2010 Accessories SBM24 Adapter Module The SBM24 Expansion Module is an optional device that extends the number of call appearances and Feature buttons available on the telephon
38. esking to another phone The phones are accompanied by a complete set of accessories like cost efficient power supplies easy to use paper labels and spare parts For powering options for the 1600 IP phones refer to the section Power Options for IP Telephones 165 For easy and efficient generation of labels free DESI printing software is available from http support avaya com on the 1600 Phone Series page This can be used to print all labels correctly formatted on plain paper or available DESI labels A PDF document with correct formatting can also be downloaded Additionally labels can be printed in the correct format directly from IP Office Manager For 1600 Series phones requiring Gigabit Ethernet support a Gigabit Ethernet adapter is available providing 10 100 1000 Mbps support for both the 1600 Series phone and co located laptop or PC Note that no Ethernet cable is included with the 1600 Series phones If a cable is needed it should be ordered separately at the required length Product Description 2010 AVAYA All rights reserved Page 68 IP Office Release 6 Issue 20 b 01 February 2010 1603 and 1603SW IP Telephone 1403 Digital Telephone This telephone is best suited for the Walkup and Basic Everyday user Communication Manager 1603 1 RE Y o o 1603SW 1 R Y 1403 l o Y S S The Avaya 1403 1603 supports 3 line appearances Each of the buttons includes dual LEDs red green providing explicit status
39. for the user For a familiar look and feel the 1403 1603 includes several fixed feature keys for common telephone tasks including conference transfer drop hold and mute In addition the 1403 1603 includes a 2 way speakerphone The display on the 1403 1603 measures two lines by 16 characters and is backlit for easier viewing in all lighting conditions The 1603 SW telephone has the same features functionality as the 1603 phone it adds on top of that however a secondary Ethernet port and is therefore targeted at the basic Everyday user The newly introduced 1603 I 1603SW I are functionally equal to the 1603 1603SW but feature a higher quality graphical display with white backlight identical to the display of the digital 1403 telephone Common Features e Display Housing o Backlit display 2 rows by 16 characters Green backlight for 1603 1603 SW white backlight for 1603 I 1603SW I 1403 o Reversible wedge stand for desktop and wall mount use e Fixed Buttons 10 o Volume up down separate volume levels for the handset speaker and ringer Mute button Speaker button o Avaya Menu button options and settings access o Hold button Conference button Transfer button Drop button Redial button e Programmable Contextual buttons 3 o 3 line appearance key buttons with dual LEDs red green and paper labels Printing tool available Product Description 2010 AVAYA All rights reserved Page 69 IP Office Release 6
40. g Server Product Description IP Office Release 6 2010 AVAYA All rights reserved Page 90 Issue 20 b 01 February 2010 IP DECT Radio Base Station RBS The DECT R4 Radio Base Stations are used with IP Office only It connects directly to a LAN switch using Ethernet cabling The DECT R4 Radio Base Stations can either be powered by Power over Ethernet or by using external power supplies that are available as accessories Each standard DECT R4 Radio Base Station can handle up to eight concurrent calls while each Compact Radio Base Station can handle up to 4 concurrent calls A special protocol called on air synchronization ensures that active calls are seamlessly handed over from one DECT R4 Radio Base Station to the next one if a user with an active call roams through a building To make sure that the on air protocol works and that the whole building is covered by the ranges of the DECT R4 Radio Base Stations a site survey is needed to determine the number and placement of the DECT R4 Radio Base stations within the building Avaya offers these site surveys as a service offer by AGS as well as measurement kits for business partners who want to do these site surveys on their own The on air synchronization as well as the access to the phonebook of IP Office is done by a special software master server that can run in parallel to the standard DECT R4 Radio Base Station software on the same hardware l AVAYA in DECT R4 Radio Base
41. g common telephone tasks such as setting up a conference call or completing a transfer With high quality audio it is much easier to hear and understand other people which speeds business while reducing fatigue and stress The Avaya 9600 Series Deskphones are built with future growth and enhancement in mind with many modular add ons that can be added as they are needed protecting investments and leading to improved total cost of ownership The new telephones also feature a very stylish and professional design including support for customized display screen saver images and custom faceplates with company logos e The 9620L 9620 C a member of the Avaya one X Deskphone Edition family is specifically designed for the everyday telephone user those who rely on multiple communications tools such as e mail and IM yet still require a high quality and intuitive telephone for voice communications The 9620L IP Telephone features a high resolution 3 45 inch 9 cm diagonal monochrome backlit display while the 9620C features a color display for even better readability The 9620L C support up to 12 call appearances administered feature keys with three concurrent line appearances visible at any time e The Avaya 9650 9650C The Avaya 9650 IP Telephone a member of the Avaya one X Deskphone Edition family is specifically designed for the navigator telephone user Navigators such as building receptionists and executive admin staff frequently manage calls
42. ghts reserved Page 74 IP Office Release 6 Issue 20 b 01 February 2010 e 1416 1616 Supports the following languages English French Spanish German Italian Dutch Portuguese and Russian English and 4 of the other languages at once in the phone Product Description 2010 AVAYA All rights reserved Page 75 IP Office Release 6 Issue 20 b 01 February 2010 BM32 Button Module for 1616 IP Phones DBM32 Button Module for 1416 Digital Phones The DBM32 BM32 Button Module extends the number of feature buttons on your Avaya 1416 Digital 1616 IP Telephone It provides 32 additional buttons all with dual LEDs red green for easy visibility Up to 3 DBM32 BM32 button modules can be connected to a 1416 1616 phone The total number of DBM32 BM32 button modules supported on one IP Office system is 32 subject to the total system limits Please refer to System Button Module Support 88 gt for the total system limitations of button modules on IP Office Note that the DBM32 can only be used with the Digital 1416 while the BM32 is for use with the 1616 IP phone Typical uses are e to provide additional lines for calls bridged from one or more other extensions e to provide abbreviated dialing buttons e to provide buttons to access additional switch features like call forwarding Please note that a external power supply is always needed for a DBM32 connected to a 1416 telephone and is needed when connecting more then one BM32 to a 16
43. h access to most often used features like Call Forwarding Park Settings etc On screen status indication for activated features like call forwarding Speakerphone High quality two way handsfree speaker and microphone Hearing Aid Compatible Yes ergonomic hearing aid compatible handset also supporting TTY acoustic coupler Message Waiting Indicator Yes also useable as a ringing call alert indicator Personalized Ring Patterns Yes 8 Headset Socket Yes Embedded Applications o Centralized call log and contact application fully transparent between 108 1608 1416 1616 phone 9600 phones and one X Portal for IP Office o Contacts application up to 100 entries and Call Log Missed Incoming Outgoing up to 30 calls o Access to company directory and Visual Voice applications on IP Office Upgradeable Firmware Yes Expansion None Color Black Mounting Desk or wall mountable with optional wall mount adapter Requirements for 1408 Connect to Digital Station DS port Power Supply From phone system Requirements for IP interface 1608 1608 I Power Supply IEEE 802 3af Power over Ethernet PoE class 2 device or optional wall plug local power Supply Codecs audio G 711 G 729a b Dynamic Jitter buffer Echo Cancellation Comfort Noise Automatic Gain Control QoS Options UDP Port Selection DiffServ and 802 1p q VLAN SNMP Support Yes IP Address Assignment Static or dynamic IP address assign
44. he wireless LAN All packets to and from the wireless phones pass through the AVPP and are encapsulated for prioritization as they are routed to and from IP Office AVPP is fully compliant with the IEEE 802 11a b g standards AVPP is required for QoS because the current IEEE 802 11a b g wireless LAN standards provide only limited mechanism for differentiating audio packets from data packets It also delivers quality of service by limiting the number of phones that are connected to one access point in order to avoid quality problems In addition AVPP ensures that the phone can run in energy efficient mode when not in use The following AVPPs are available to meet customer needs e AVPP100 Serves 80 calls simultaneously e AVPPO20 Serves 20 powered on handsets e AVPPO10 Serves 10 powered on handsets Wireless Access Points When using the Avaya Wireless IP solution customers can utilize wireless access points from various vendors The list of compatible wireless access points is large and constantly growing Please visit www polycom com support voice wi fi view_certified html and select WLAN Compatibility List for the latest information Benefits e Supports 802 11 a b g standards for Wi Fi networks converging voice and data over a single network e Seamless integration with IP Office e Excellent voice quality on converged wireless networks e Lightweight durable handsets specifically designed for workplace use e Improved display battery
45. hts reserved Page 95 IP Office Release 6 Issue 20 b 01 February 2010 Wireless Avaya IP DECT Note While still supported on IP Office release 6 and available for upgrades we strongly suggest to use DECT R4 for new installs The IP DECT solution delivers the productivity boosting benefits of IP and wireless communications across multiple offices in a convenient lightweight handset It provides businesses with a highly functional wireless solution with the ability to scale to support large numbers of users This system also supports users in different offices connected via a WAN The Avaya IP DECT solution radio fixed part RFP or base station connects to the IP Office using an IP protocol based on H 323 The Avaya IP DECT solution supports up to 120 handsets and 32 base stations Each base station can be powered over the LAN using the Power over Ethernet PoE standard Each indoor base station can also optionally be connected to main power via an external power adaptor Each outdoor base station can only be powered using PoE no individual power supplies are available to power the outdoor IP DECT base station In EMEA and APAC this system supports the 3701 and 3711 handsets In North America only the 3711 handset is supported Note The regulatory requirements for the radio part base station and Handset are slightly different in the US and Canada compared to EMEA and APAC Therefore while providing the same functionality the hard
46. i analog telephones with IP Office to ensure that telephone and system are compatible The Gemini phones offer good value for money without compromising on quality Their stylish design and rugged build quality make them a popular choice for buyers on a limited budget For sales enquiries and product information contact Interquartz at avaya enquiries interquartz co uk Basic telephone 9330 AV e Visual Message Waiting Indication e Locking mute button with LED indicator e Last number redial e Recall button e Ringer volume adjust e Ringer indicator light e Wall mountable no additional bracket required e Hearing aid compatible e Rubber feet to minimize slippage Product Description 2010 AVAYA All rights reserved Page 116 IP Office Release 6 Issue 20 b 01 February 2010 CLI Feature phone 9335 AV All features of 9330 AV plus e Caller ID with 80 memories shows date time and new repeat answered unanswered calls e Large 3 line LCD display e IP Office feature activation through programmable keys e 100 name and number personal directory e 20 lockable direct access memories e Full handsfree working e Headset port e Switchable Time Break Recall 100 200 300 600 ms e Call timer e Alphanumeric keypad e Last number redial with 5 memories Product Description 2010 AVAYA All rights reserved Page 117 IP Office Release 6 Issue 20 b 01 February 2010 Hotel Phone 9281 AV e Removab
47. ications None Upgradeable Firmware DS Phones No IP Phones Yes Expansion None Color Multi gray Mounting Desk or wall mountable Adjustable Desk Stand No Product Description 2010 AVAYA All rights reserved Page 77 IP Office Release 6 Issue 20 b 01 February 2010 Requirements for 5402 and 2402 e Connect to Digital Station DS port e Power Supply From phone system Requirements for 5602 SW and 4602 SW e Power Supply IEEE 802 3af Power over Ethernet PoE or individual power supply unit Avaya 1151 series e Codecs G 711 G 729a b e QoS Options UDP Port Selection DiffServ and 802 1p q VLAN e SNMP Support Yes e IP Address Assignment Static or dynamic IP address assignment e Ethernet Ports Two port full duplex 10 100 BaseT Ethernet switch for PC pass through connection e Auto negotiation provided separately for each port e 802 3 Flow Control e Phone has priority over PC port at all times Product Description 2010 AVAYA All rights reserved Page 78 IP Office Release 6 Issue 20 b 01 February 2010 5410 5610 SW 2410 4610 SW Telephones These telephones are best suited for the Receptionist Assistant User Telephone Works on IP Office Works on IP Office and Communication Manager 5410 r x 5610 SW f xX 2410 w w 4610 SW ff F Note that 4610 while supported on IP Office R6 is not longer available for new sales Common Features Display 5 lines x 29 cha
48. ions Wireless IP Terminals Users can have a choice of 2 WiFi phones to meet their in building mobility needs e Both support the 802 11 a b g standards and up to 12 lines or selected features Both of these handsets are resistant to dust and spraying water and therefore also suitable for harsh environments They also offer office quality speaker phone functionality e Avaya 3641 supports a broad range of enterprise applications and is ideally suited for general office financial or hospitality industries This compact handset offers a high resolution backlight graphic display a new improved user interface and design and a lightweight form factor e Avaya 3645 is a slightly larger version that in addition supports push to talk functionality for broadcast communication between employees Due to its rubberized sized grips and the larger ear cup it is especially well suited in noisy and industrial environments e Access to 2 6 lines or selected features through the line key and the FCN key no individual labels are supported for the administered functions on the function keys status information only for call appearances but not for line appearances Product Description 2010 AVAYA All rights reserved Page 98 IP Office Release 6 Issue 20 b 01 February 2010 Avaya Voice Priority Processors The Avaya Voice Priority Processor AVPP is an Ethernet LAN appliance that works with access points to provide Quality of Service QoS on t
49. ions UDP Port Selection DiffServ and 802 1p q VLAN e SNMP Support Yes e IP Address Assignment Static or dynamic IP address assignment e Ethernet Ports Two port full duplex 10 100 BaseT Ethernet switch for PC pass through connection e Auto negotiation provided separately for each port e 802 3 Flow Control e Phone has priority over PC port at all times Product Description 2010 AVAYA All rights reserved Page 80 IP Office Release 6 Issue 20 b 01 February 2010 5420 5621 2420 4621 4625 Telephones These telephones are best suited for the Executive User and with the optional EU24 Button Module good for the Receptionist Assistant User Telephone Works on IP Office Works on IP Office and Communication Manager 5420 x 5621 SW i 2420 s 4621 SW s a 4625 SW i Pi Note that 4621 and 4625 while supported on IP Office R6 are not longer available for new sales Common Features Display 7 lines x 29 characters Fixed Feature Buttons 10 Conference Headset Transfer Drop Redial Speaker Hold Mute Volume Up Volume Down Programmable Feature Buttons e DS Phones 24 arranged in 3 switchable display pages of 8 matching the 8 physical display buttons e IP Phones 24 arranged in 2 switchable display pages of 12 matching the 12 physical display buttons Key Labels Icons and text used on fixed feature keys Speakerphone Two way handsfree speaker and microphone Hearing Aid Compa
50. ke call forwarding Product Description 2010 AVAYA All rights reserved Page 62 IP Office Release 6 Issue 20 b 01 February 2010 Speakerphone Full duplex speakerphone Hearing Aid Compatible Yes ergonomic hearing aid compatible handset also supporting TTY acoustic coupler Message Waiting Indicator Yes also useable as a ringing call alert indicator Personalized Ring Patterns Yes 8 Headset Socket Yes Embedded Applications e Centralized call log and contact application fully transparent between 9600 phones 1408 1416 1608 1616 phones and one X Portal for IP Office e Contacts application up to 100 entries and Call Log Missed Incoming Outgoing up to 30 calls Please note that the Voice dial feature of the 9600 phones on Communication is not available on IP Office e Access to company directory and Visual Voice applications on IP Office External Applications WML Application Interface Upgradeable Firmware Yes Expansion e 2 Adapter interface e USB 1 1 adapter e SBM24 Module interface for up to 3 x SBM 32 button expansion modules Note If more than one button module is used Power Class of phone needs to be switched to Power Class 3 Color Black Mounting Desk or wall mountable with optional wall mount adapter Supports the following languages English French Spanish German Italian Dutch Portuguese and Russian English and 4 of the other languages at once in the phone Note While it m
51. ket e Avaya VoIP WiFi Solution offered worldwide in selected countries including North America EU countries and selected others IP Office supports the following VPN remote phone solutions e VPN phone functionality on all supported 9600 phones VPN functionality is a integral part of the 9600 software and does neither require a separate software load nor does it require a license e VPN phone client on 4610SW 4621SW 5610SW and 5621SW IP phones offered worldwide Which DECT solution should be used For all new installs we strongly recommend selection of the new DECT R4 solution as future functionality additions will happen only on DECT R4 The new 3720 and 3725 handsets offer enhanced capabilities the latter supporting a color screen and Bluetooth headset The functionality GAP of DECT R4 requiring a AIWS server for corporate directory access has been closed with Release 6 moving access to IP Office telephone book back onto the Master base station While being fully supported on IP Office Release 5 the current IP DECT solution with the 3701 and 3711 handsets will be replaced by the new DECT R4 solution with superior features in the upcoming future End of Sale will be announced Product Description 2010 AVAYA All rights reserved Page 89 IP Office Release 6 Issue 20 b 01 February 2010 Wireless DECT R4 The Avaya DECT R4 solution delivers the productivity boosting benefits of IP and wireless communications across m
52. le It consists of a pre licensed and ready to go two base station bundle IP DECT IPO STARTER KIT and two pre licensed base stations IP DECT RFP32 34 UPG KIT that can be added to the system independent of the number of licenses in ADMM This allows easier deployment and upgrades of systems without the need to buy a separate upgrade license For IP Office we recommend to use the Starter Kits and the Upgrade Kits for new installations for added flexibility and to minimize the installation effort The bundles that have previously been available in EMEA will continue to be available and are compatible with the pre licensed base stations described above if the latest software is installed on the IP DECT system e g upgrade an existing 5 base station system with an Upgrade Kit when adding an extra base station instead of upgrading the system license to a 6 license Additional upgrade licenses will continue to be available for systems that need to expand their current coverage or capacity IP DECT Capacities Maximum handsets 120 Maximum base stations 32 Total base stations repeaters 32 Maximum simultaneous calls 100 May be limited by the available VCM voice compression channels for calls to non IP destinations Product Description 2010 AVAYA All rights reserved Page 97 IP Office Release 6 Issue 20 b 01 February 2010 Wireless WiFi 802 11 The Avaya IP Wireless solution offers an advanced Voice over IP VoIP
53. le inlay card for personalized logo printing e Triple standard message waiting light high voltage reverse polarity and voltage drop e 10 non volatile memories e Ringer indicator light e Ringer volume and pitch adjustment e Last number redial and Recall button e Hearing aid compatible e Wall mountable no additional bracket required e ELR TBR switchable e MF Only Product Description 2010 AVAYA All rights reserved Page 118 IP Office Release 6 Issue 20 b 01 February 2010 Doorphone Entry Systems for IP Office Doorphones offer convenience and security Depending on the needs of the environment door phones may allow internal users to not only speak with someone who is outside but also to easily allow the visitor entrance to the facility or residence Doorphones can be connected to the Avaya IP Office base unit in a variety of ways providing design flexibility based upon needs All of the IP Office base units include an external output port Connections of doorphones to these ports enable the user to gain access to the premises through default system short codes through the optional Phone Manager Pro application and through the optional VoiceMail Pro application The flexibility of the IP Office provides the ability for short codes to be customized to a code more desirable for users By using the Phone Manager Pro application users can label the icons within the application a descriptive name such as Receiving
54. link for wired headsets Headset Socket No Optional headset add on available Connect to Digital Station DS port Power Supply From phone system Features for T3 IP only e Upgradeable Firmware Yes e Headset Socket Yes e Optional Add Ons No e Power Supply IEEE 802 3af Power over Ethernet PoE or individual power supply unit e Codecs G 711 G 729a b e QoS Options UDP Port Selection DiffServ and 802 1p q VLAN e SNMP Support No e IP Address Assignment Static or dynamic IP address assignment e Ethernet Ports Two port full duplex 10 100 BaseT Ethernet switch e Auto negotiation provided separately for each port e 802 3 Flow Control Product Description 2010 AVAYA All rights reserved Page 84 IP Office Release 6 Issue 20 b 01 February 2010 T3 Classic This telephone is best suited for the Everyday User It is available in Europe only Common Features Display 4 lines x 26 characters Fixed Feature Buttons 5 preprogrammed keys with printed text labels and 2 for Audio Volume control Programmable Feature Buttons 6 preprogrammed keys with indicators and printed text labels 4 programmable keys with printed text labels Speakerphone Two way handsfree speaker and microphone Hearing Aid Compatible Through optional handset Message Waiting and call log Indicator Yes Personalized Ring Patterns Yes 8 ring patterns Headset Socket No Optional headset add on available Embedded Applications
55. lity VPN Phone is a full featured IP Telephony solution that provides secure communication over public ISP networks to an IP Office system at the company headquarters It is a software only product that runs on the standard 5610 5620 5621 or 4610 21 IP telephones In combination with one of these phones and the most popular VPN gateway products the software extends enterprise telephony to remote locations VPN functionality is also supported on the new 9600 IP phones not requiring a separate software load VPN Phones offer the full IP Office telephony features that are available on IP Office IP phones at the users desktop in a remote location like a home office From release 6 onwards no license for VPN functionality is needed for either 5600 or 9600 Series phones IP Phone with YPN Client Software VPN Gateway Integrates the functionality of the VPN device into the Avaya IP phone VPN Phone is ideal for IP Office customers supporting work at home users e Virtual Office workers e Remote workers e Remote call center e Business continuity support e Very small locations that require a single phone only e Temporary installations such as conferences off site meetings and trade shows VPN Phone has been tested with a number of VPN gateways from major vendors like Cisco or Juniper as well as with smaller VPN access devices from companies like Adtran Kentrox Netgear and SonicWall Refer to the support pages Ssupport avaya com
56. m an Avaya desk phone to a wireless handset Twinning Twinning allows calls to a user main extension number to alert at both that extension and a secondary extension Though not restricted to DECT this feature is aimed primarily at users who have both a desk phone and a wireless extension Calls from the secondary twinned extension are presented as if from the users main extension Presentation of call waiting and busy is based on whether either of the twinned extensions is in use DECT R4 Capacities Maximum Handsets 120 Maximum Base Stations if Master Server is on a standard RBS 32 Maximum Base Stations if Master Server is on a Compact RBS 5 Total Base Stations Compact Base Stations 32 Total number of Compact Base Stations 5 Maximum simultaneous calls 100 May be limited by the available VCM voice compression channels for calls to non IP destinations DECT R4 on IP Office does not support Redundancy option Licensing and Redundancy Other then IP Dect Dect R4 does not require any licensing by itself next to the licensing for the appropriate VCM channels in IP Office Dect R4 on IP Office does not support Redundancy option Product Description 2010 AVAYA All rights reserved Page 92 IP Office Release 6 Issue 20 b 01 February 2010 DECT R4 Inbuilding Wireless Server AIWS The Avaya Inbuilding Wireless Server enhances the functionality of the DECT R4 with additional functionality such as IP Office and LDAP directory access c
57. ment Ethernet Ports Ethernet 10 100 line interface with a secondary 10 100 port for co located laptop or PC with VLAN separation o Well suited for everyday use where typically smaller sized data files transferred web email file attachments or less demanding data transfer application usage thus less sensitive to data transfer completion times o For highly demanding data traffic processing with large amounts of small packets we recommend the 1616 phone for full speed data throughput o Support of optional Gigabit Ethernet Adapter Language Support 1408 1608 Supports the following languages English French Spanish German Italian Dutch Portuguese and Russian English and 4 of the other languages at once in the phone Product Description 2010 AVAYA All rights reserved Page 72 IP Office Release 6 Issue 20 b 01 February 2010 1616 IP Telephone 1416 Digital Telephone This telephone is best suited for the Receptionist Assistant User Cellule Etani gall ms ggmactt tz A am T api LOT Communication Manager 1616 Ti Ti 1616 I w R6 al 1416 i in future The Avaya 1416 1616 supports 16 line appearances feature keys on the phone itself and up to 3 x 32 button expansion modules providing access to a total of 112 line feature keys or speed dial buttons This will satisfy the needs of even the most demanding secretary or receptionist Each of the buttons features a dual
58. nding data transfer application usage thus less sensitive to data transfer completion times e For highly demanding data traffic processing with large amounts of small packets we recommend the 1616 phone for full speed data throughput Language Support 1403 1603 Supports the following languages English French Spanish German Italian Dutch Portuguese and Russian English and 4 of the other languages at once in the phone Product Description 2010 AVAYA All rights reserved Page 70 IP Office Release 6 Issue 20 b 01 February 2010 1608 IP Telephone 1408 Digital Telephone This telephone is best suited for the Everyday user Communication __ Manager 1608 1608 1 F A 1408 w in saan The Avaya 1408 1608 supports 8 line appearances feature keys Each of the buttons includes dual LEDs red green providing explicit status for the user For a familiar look and feel the 1408 1608 includes several fixed feature keys for common telephone tasks including conference transfer drop hold and mute In addition the 1408 1608 includes a high quality two way speakerphone and supports a broad portfolio of Avaya wired and wireless headsets through its integrated headset jack The 1408 1608 features a context sensitive user interface along with three softkeys and a four way navigation cluster ideal for scrolling through the local contacts list or call logs The display on the 1408 1608 measures three lines by 24 char
59. nes listed below are the preferred and premier range of telephones for use on the IP Office These telephones are sold worldwide in every country that the IP Office is available This telephone range consists of both digital and IP telephones IP Office worldwide digital phones IP Office worldwide IP phones 1403 Telephone 6 1408 Telephone 71 e 1416 Telephone 73 gt e 5402 Telephone 77 gt 5410 Telephone 79 5420 Telephone 81 9620L 9620C IP Telephone 60 OA 62 gt 9650 9650C IP Telephone 64 gt 1603 IP Telephone 68 gt 1608 IP Telephone 68 gt 1616 IP Telephone 68 gt 5610SW IP Telephone 79 5621 IP Telephone 81 gt In addition to the telephones above the IP Office supports a wide range of phones as listed below However note that some of these phones are only available in certain countries and regions Other digital analog phones Other IP phones T3 Compact Upn and IP 84 T3 Comfort Upn and IP 86 gt T3 Classic Upn and IP 85 gt T3 DSS Module 87 gt 2402 Telephone 77 gt 2410 Telephone 79 gt 2420 Telephone 81 gt EU24 EU24BL DSS Unit 83 gt Analog Telephones 114 b Interquartz Gemini 9281 AV 9330 AV and 9335 AV analog telephones 116 3641 Ruggedized Wireless WiFi Phone 102 3645 Ruggedized Wireless WiFi Phone 103 3701 IP DECT Wireless Handset 109 3711 IP DECT Wireless Handset 110 3720 DECT R4 Wireless Handset 104 3725 DECT
60. ns of button modules on IP Office Telephone Euz O EU24 EuzaeL EU24BL 2402 5402 XK 2410 5410 X X 2420 5420 i Note that EU24 BL while supported on IP Office R6 is not longer available for new sales Product Description 2010 AVAYA All rights reserved Page 83 IP Office Release 6 Issue 20 b 01 February 2010 T3 Telephones The T3 range of digital Upn and IP telephones provide European style with context sensitive displays and are available in select European countries only T3 Compact This telephone is best suited for the Walkup User It is available in Europe only Common Features Display 1 line with 24 characters alphanumerical plus one line of icons Fixed Feature Buttons 3 keys with printed text labels and 2 for Audio Volume control Programmable Feature Buttons 3 keys with indicators and printed text labels 2 keys with printed text labels Speakerphone Full duplex handsfree speaker and microphone Hearing Aid Compatible Through optional handset Message Waiting and call log Indicator Yes Personalized Ring Patterns Yes 8 ring patterns Embedded Applications Navigation Cursor Control Call signaling via LED and or ringer Alphanumeric entry via dialing keypad Color Graphite gray or polar white Mounting Desk or optional wall mountable Adjustable Desk Stand No Features for T3 Upn only Upgradeable Firmware No Optional Add Ons Up to 3 DSS Modules T3 Headset
61. ot of calls often as a significant part of their job In many cases they also manage calls for others users and need to be efficient in connecting callers to the right people e Example user Executive Assistant Receptionist e Executive For these users handling a lot of calls is essential and they are constantly on the phone Quite often they handle multiple calls they must always be connected even when mobile They require a set of rich yet easy to use communication capabilities e Example user Sales Executive Banker Lawyer Project leader Phones for the different Usage categories e Walk Up 1603 1403 5402 2402 T3 Compact Europe only e Everyday 1603SW Basic Everyday 1608 9620 9620C 1408 5610SW 4610SW 5410 2410 T3 Classic Europe only e Receptionist Assistant 1616 with BM32 if needed 9650 with SBM24 1416 with DBM32 if needed 5621 4621SW with EU24 5420 2420 with EU24 T3 Comfort Europe only e Executive 9630 9640 5621 4621SW 5420 2420 T3 Comfort Europe only Product Description 2010 AVAYA All rights reserved Page 58 IP Office Release 6 Issue 20 b 01 February 2010 9600 Series IP Telephones Avaya one X Deskphone is a family of next generation IP telephones that delivers a new and unique communications experience to drive increased productivity The Avaya one X Deskphone family features an intuitive user interface which helps to make users proficient and confident in performin
62. quirements for IP Interface Power Supply IEEE 802 3af Power over Ethernet PoE or optional wall plug local power supply 9620L PoE Class 1 9620C PoE Class 2 Codecs audio G 711 G 729a b G 726 Dynamic Jitter buffer Echo Cancellation Comfort Noise Automatic Gain Control Ready for future support of G 722 wideband codec QoS Options UDP Port Selection DiffServ and 802 1p q VLAN SNMP Support Yes IP Address Assignment Static or dynamic IP address assignment Ethernet Ports Ethernet 10 100 line interface with a secondary 10 100 port for co located laptop or PC with VLAN separation Support of optional Gigabit Ethernet Adapter 9620L external 9620C integrated adapter using adapter interface Product Description 2010 AVAYA All rights reserved Page 61 IP Office Release 6 Issue 20 b 01 February 2010 9630 9640 9640G Telephone Smart sleek stylish and highly functional the Avaya 9640 IP Telephone is designed for the Essential user those for whom the telephone is essential in order to perform their jobs Workers who conduct much of their business on the phone moving from one call to the next The Avaya 9630 9640 delivers advanced communications capabilities high definition audio a brilliant high resolution pixel based color display on the 9640 an integrated WML application interface one touch access to Avaya IP Office mobility or forwarding features in a solution designed for those who are absol
63. racters 168 x 80 pixel 4 grayscale Fixed Feature Buttons 10 Conference Headset Transfer Drop Redial Speaker Hold Mute Volume Up Volume Down Programmable Feature Buttons e DS Phones 12 in 2 switchable display pages of 6 matching the 6 physical display buttons e IP Phones 24 in 4 switchable display pages of 6 matching the 6 physical display buttons Key Labels Icons and text used on fixed feature keys Speakerphone Two way handsfree speaker and microphone Hearing Aid Compatible Yes Message Waiting Indicator Yes can also be used as a ringing call alert indicator Personalized Ring Patterns Yes 8 Headset Socket Yes Embedded Applications Speed Dial List 48 and Call Log Missed Incoming Outgoing Also WAP WML browser supported on IP phone models Upgradeable Firmware Yes Expansion None Color Multi gray Mounting Desk or wall mountable Adjustable Desk Stand Yes Supplied with phone Product Description 2010 AVAYA All rights reserved Page 79 IP Office Release 6 Issue 20 b 01 February 2010 Special Features for the 5410 and 2410 e Messages Button Dedicated button to collect voicemail Requirements for 5410 and 2410 e Connect to Digital Station DS port e Power Supply From phone system Requirements for 5610 and 4610 e Power Supply IEEE 802 3af Power over Ethernet PoE or individual power supply unit Avaya 1151 series e Codecs G 711 G 729a b e QoS Opt
64. s ergonomic hearing aid compatible handset also supporting TTY acoustic coupler Message Waiting Indicator Yes also useable as a ringing call alert indicator Personalized Ring Patterns Yes 8 Headset Socket Yes Embedded Applications e Centralized call log and contact application fully transparent between 9600 phones 1408 1416 1608 1616 phones and one X Portal for IP Office e Contacts application up to 100 entries and Call Log Missed Incoming Outgoing up to 30 calls Please note that the Voice dial feature of the 9600 phones on Communication Manager is not available on IP Office e Access to company directory and Visual Voice applications on IP Office External Applications WML Application Interface Upgradeable Firmware Yes Expansion e Adapter interface 9620L none 9620C one expansion module interface for e g Gigabit Ethernet adapter e USB adapter 9620L none 9620C yes Color Black Mounting Desk or wall mountable with optional wall mount adapter Supports the following languages English French Spanish German Italian Dutch Portuguese and Russian English and 4 of the other languages at once in the phone Note While it may be possible to download other languages onto the phone this will not be applicable to any data sent by IP Office If you switch the language to any other not listed above the display will show a mixture of the new language and the user s default language on IP Office Re
65. single line analog phones that require one tip and ring pair for operation This series of telephones have a Ringer volume control on the side of the telephone and a Handset volume control on the front of the phone They use DTMF dialing only and support the Positive Disconnect function In addition these phones have a Message light a recall button that allows access to system features a redial button that allows automatic redial a hold button with a single associated light and a data jack on the rear of the telephone The 6219 phone adds 10 programmable dialing buttons and the 6221 phone adds a built in speakerphone with mute capability Programmable buttons 10 buttons Program Keylock Pause Redial Speaker Flash Hold with indicator light System Hold Mute Handset Volume Control Ringing Volume Control 3 position Ringing Patterns 2 Personalized Ringing Message Waiting Light Desk Wall Mount Data Jack Colors Ringer Equivalency Hearing Aid Compatible Positive Disconnect DTMF Dialing Specialty Handset Support a SS MO GS SM XX x White Grey 0 7A 1 6B a0 0 4 VA enqngenanaggaqnaen 2 angngngqganaqyqnqnae White Grey White Grey 0 5A 1 5B 0 5A 1 5B a0 0 4 aa 4 4 Product Description IP Office Release 6 2010 AVAYA All rights reserved Page 115 Issue 20 b 01 February 2010 Interquartz Gemini Phones EMEA and APAC Avaya have tested the new generation Interquartz Gemin
66. ssue 20 b 01 February 2010 Kalika Communications Doorphone Entry System e Supports a doorway intercom system with up to 46 buttons e The system can be programmed to enable multiple extensions to answer and control the operation of the door and can be used with both single and multiple door entry systems e It is ideal for apartment complexes or where different companies occupy different floors and require their own unique door entry solution e The Kalika Communications Control Unit is available in several versions and is equipped to provide two way voice communications electrical lock control and label lamps e It is weatherproof and remotely programmable e For sales enquiries and product information contact Kalika Communications at info kalika co uk Kalika also offers an RVI Remote visual identification application which can screen pop an image onto the Avaya browser based handsets RVI is displayed frame by frame in a JPEG image form and is used as an identification tool It is designed to complement the existing IP camera already supplied by Kalika 201 Fwtn20 Product Description 2010 AVAYA All rights reserved Page 120 IP Office Release 6 Issue 20 b 01 February 2010 Interquartz Doorphone e Choice of models 1 2 and 4 button e Slim design 16mm thick e Strong aluminium casing e Optional PC configuration e Remotely programmable via DTMF e Connection via analog extension port or tr
67. t in feature list will not work on DECT R4 e Listen only handsfree speaker e SOS Emergency key for speed dialing an emergency number e Information key that can be used for e Phone number lists and voice mail indication e Information and speaker key flash when active e 50 phone book entries in every handset e 10 possible ring tones with temporary mute e 4 level signal strength display e Speaker and handset volume 3 levels and mute capability e Manual and automatic key lock 1 minute timer e Temporary ring tone muting e Silent charging e 12 menu languages Czech Danish Dutch English Finnish French German Italian Norwegian Portuguese Spanish and Swedish However in the Czech and Norwegian language mode some menu items may appear in the English language e Illuminated 3 line graphic display 96 x 33 pixels variable 3 level contrast e Stand by time Up to 100 hours e Talk time Up to 10 hours e Charge time max 6 hours for empty batteries e Weight 138 grammes including 3 AAA NiMH batteries e Dimensions Height x Width X Depth 146 x 55 x 28 mm Optional telephone accessories include e Desktop charger e An adapter cord for use with headsets e Heavy duty belt clip Product Description 2010 AVAYA All rights reserved Page 109 IP Office Release 6 Issue 20 b 01 February 2010 3711 IP DECT This telephone is fully supported on the Avaya IP DECT system However it can also be used on
68. telephones is a family of cost effective IP Telephones designed especially around the needs of the Small and Mid Size Business customer For users of a digital solution the 1400 Series of Digital telephones offer the same functionality and consistent communication experience on a line of digital telephones giving customers the choice to select the right solution regardless of the method of connection With IP Office Release 6 the line of 1600 phones has been further enhanced with the 1600 I series providing an easier to read graphical display with white backlight consistent with the displays of the 1400 family Designed with the reliability you expect from Avaya one X Deskphone Value Edition telephones provide critical features and capabilities not often found in competitively priced models The family of 1400 1600 phones consist of three models designed around different user needs e The 1403 1603 phone is designed for the Walk Up user and basic Everyday user For a Walk Up scenario the 1403 1603 is used common areas in offices stockrooms lobbies or drop in desks Users can be building visitors employees or even customers who need a phone with a simple familiar user interface The 1603 phones comes in two versions The 1603 a basic phone without Ethernet switch for locations where no PC is connected to the phone typically for the walkup user as well as the 1603 SW with a basic Ethernet switch to connect additional components to the
69. the need to conserve energy due to costs and environmental considerations The 9600 series phones have best in class power performance with the 9620L meeting PoE Class 1 and all other models being Class 2 including the Gigabit versions Over the life of a product the reduced power demand of the 9600 series results in significant cost savings for customers when compared to other competitive offerings that require more power such as PoE Class 3 devices Please note that the 9600 phones are supported on IP Office IP500 and IP500 V2 hardware only Product Description 2010 AVAYA All rights reserved Page 59 IP Office Release 6 Issue 20 b 01 February 2010 9620L 9620C IP Telephones Avaya 9620 IP Telephones are specifically designed for the everyday telephone user those who typically rely on multiple communications tools such as e mail and instant messaging IM yet still require a high quality and intuitive telephone for voice communications The Avaya one X Deskphone family features an intuitive user interface which helps to make users proficient and confident in performing common telephone tasks such as setting up a conference call or completing a transfer With access to up to 12 lines and features through a simple to navigate interface plus a clear view of 3 lines features with LED indicators the phones are efficient to use while the small footprint consumes minimal Space on a users desktop r k
70. tible Yes Message Waiting Indicator Yes can also be used as a ringing call alert indicator Personalized Ring Patterns Yes 8 Headset Socket Yes Embedded Applications Speed Dial List 104 and Call Log Missed Incoming Outgoing Also WAP WML browser supported on IP phone models Upgradeable Firmware Yes Expansion Supports the EU24 DSS expansion module with additional Avaya 1151 power supply Color Multi gray Mounting Desk or wall mountable Adjustable Desk Stand Yes Supplied with phone Product Description 2010 AVAYA All rights reserved Page 81 IP Office Release 6 Issue 20 b 01 February 2010 Special Features for the 5420 and 2420 e Messages Button Dedicated button to collect voicemail Requirements for 5420 and 2420 e Connect to Digital Station DS port e Power Supply From phone system Requirements for 5621 SW 4621 SW 4625 SW e Power Supply IEEE 802 3af Power over Ethernet PoE or individual power supply unit Avaya 1151 series e Codecs G 711 G 729a b e QoS Options UDP Port Selection DiffServ and 802 1p q VLAN e SNMP Support Yes e IP Address Assignment Static or dynamic IP address assignment e Ethernet Ports Two port full duplex 10 100 BaseT Ethernet switch for PC pass through connection e Auto negotiation provided separately for each port e 802 3 Flow Control e Phone has priority over PC port at all times Special Features for 5621 SW and 4621 SW
71. tors and printed text labels 6 preprogrammed keys with printed text labels 10 user programmable keys with associated display labels e Speakerphone Two way handsfree speaker and microphone e Hearing Aid Compatible Through optional handset e Message Waiting and call log Indicator Yes e Personalized Ring Patterns Yes 8 ring patterns e Headset Socket No Optional headset add on available e Embedded Applications Navigation Cursor Control Call signaling via LED and or ringer e Optional Add Ons Up to 3 DSS Modules T3 Headset link for wired headsets e Color Graphite gray or polar white e Mounting Desk e Adjustable Desk Stand Display adjustable Features for T3 Upn e Upgradeable Firmware No e Optional Add Ons up to 3 DSS Modules e Connect to Digital Station DS port e Power Supply From phone system Features for T3 IP e Upgradeable Firmware Yes e Optional Add Ons up to 3 DSS Modules with AEI Headsetlink e Power Supply IEEE 802 3af Power over Ethernet PoE or individual power supply unit e Codecs G 711 G 729a b e QoS Options UDP Port Selection DiffServ and 802 1p q VLAN e SNMP Support No e IP Address Assignment Static or dynamic IP address assignment e Ethernet Ports Two port full duplex 10 100 BaseT Ethernet switch e Auto negotiation provided separately for each port e 802 3 Flow Control Product Description 2010 AVAYA All rights reserved Page 86 IP Office Release 6 Issue 20 b
72. ts Handover While in motion the handset performs continuous measurements to determine which DECT R4 base station has the strongest signal The one that can be best received is defined as the active Base station To prevent the handset from rapidly switching back and forth between two base stations that are equally well received threshold values are used Handover between base stations occurs seamlessly whether a call is active or not DECT Networking An DECT R4 telephone can travel from one office to another which is connected over a wide area network WAN link and make and take calls In this scenario the main DECT R4 controller remains at one headquarters location with slave base stations in up to 31 other offices DDI DID Since each wireless handset is an extension on the IP Office system calls may be routed directly using a DDI DID number Transfer Calls may be transferred to DECT extensions by operators or other extension users and DECT extension users may transfer callers to any other extension user Hunt group compatibility Wireless handsets may be programmed as members of groups and answer calls in the same manner as any other extension within that group Group working Wireless handsets may be programmed as members of groups and attract calls in the same manner as any other extension within that group DECT handsets must NOT be configured into collective groups Divert destination Users may initiate any or all diverts fro
73. uary 2010 e 8 Additional self labeled Appearance Feature buttons with LED with direct access to 2 8 Appearances Features Key Labels Icons and text used on fixed feature keys Features Menu Mobile cell phone style menu with access to most often used features like Call Forwarding Park Settings etc On screen status indication for activated features like call forwarding Speakerphone Full duplex speakerphone Hearing Aid Compatible Yes ergonomic hearing aid compatible handset also supporting TTY acoustic coupler Message Waiting Indicator Yes also useable as a ringing call alert indicator Personalized Ring Patterns Yes 8 Headset Socket Yes Embedded Applications e Centralized call log and contact application fully transparent between 9600 phones 1408 1416 1608 1616 phones and one X Portal for IP Office e Contacts application up to 100 entries and Call Log Missed Incoming Outgoing up to 30 calls Please note that the Voice dial feature of the 9600 phones on Communication is not available on IP Office e Access to company directory and Visual Voice applications on IP Office External Applications WML Application Interface Upgradeable Firmware Yes Expansion e 2 Adapter interface e USB 1 1 adapter e SBM24 Module interface for up to 3 x SBM 32 button expansion modules Note If more than one button module is used Power Class of phone needs to be switched to Power Class 3 Color Black Mounting D
74. ultiple offices in a convenient lightweight handset It provides businesses with a highly functional wireless solution with the ability to scale to support large numbers of users This system also supports users in different offices connected via a WAN The Avaya DECT R4 solution radio fixed part or IP base station IPBS connects to the IP Office using an IP protocol based on H 323 Avaya s DECT R4 solution features all advantages of a full blown DECT solution for the enterprise market Cost effective high wireless voice quality in a frequency band exclusively reserved for DECT that is secure easy to deploy and enhance New with R6 e Access to the IP Office directory has been moved back to the master base station therefore an AIWS server is not required if only IP Office directory access is needed Please note that AIWS is still needed for all other additional functionalities like handset to handset SMS and remote software upgrade e New four channel Compact Base Station for small installs and low users counts The solution consists of e Two wireless handsets e Two 8 channel radio base stations with internal and external antennas with IP interface for usage with IP Office e A cost efficient entry level base station Compact that support up to 4 channels A system is limited to 5 of the RBS Compact at each time expansion beyond 5 RBS is possible but requires the larger Base stations e An appliance server for centrali
75. unk port e Relay lock control e Backlit inlay cards e Internal heating system e Day Night service e Combination lock control e For sales enquiries and product information contact Interquartz at support analogphonesavaya com Product Description 2010 AVAYA All rights reserved Page 121 IP Office Release 6 Issue 20 b 01 February 2010 Headsets Avaya offers ergonomically designed communication headsets and amplifiers for the Avaya IP Office telephones This full line of professional and contact center solutions set the standard in sound quality and durability Avaya headsets are designed for maximum all day comfort and are available in styles that suit nearly any wearer and any usage pattern Whether you want the freedom to communicate handsfree while working at your desk or the ability to roam while talking you will find a solution that suits your individual needs Please check www avaya com for a current list of supported headsets Product Description 2010 AVAYA All rights reserved Page 122 IP Office Release 6 Issue 20 b 01 February 2010 Summary All Avaya telephones are designed to ensure that features and functions are easily accessible to the user ensuring that through ease of use the full benefits of the system are delivered to the desktop The phones that support handsfree operation are intended for individual use only not for group and conference room operation The telepho
76. utely dependent on voice communications for their business operations With built in Gigabit Ethernet on the 9630G and 9640G these phones are also perfectly suited for customers with very high requirements for data network performance Communication Manager 9630G ff ri 9640 J J 9640G F J Common Features e Display Housing e 9 line 3 8 inch backlight graphical display with 320 240 pixels 9650 grayscale 9650C color e Flip stand dual position e Fixed Buttons 11 plus Four way navigation cluster button e Volume up down separate volume levels for the handset speaker and ringer Mute button LED Speaker button LED Headset button LED e Avaya Menu button browser options and settings access Telephony application button to return to main telephone screen Call Forward shortcut button e Contacts button Call log button LED quick access voicemail Message button with LED and corner message indicator e Programmable Contextual buttons 10 e 4 contextual softkey buttons Context sensitive allocation of e g Hold Transfer Conference and more e 6 self labeled Appearance Feature buttons with LED for access to 24 administered Appearances Features at the side of the display e Key Labels Icons and text used on fixed feature keys e Features Menu Mobile cell phone style menu with access to most often used features like Call Forwarding Park Settings etc On screen status indication for activated features li
77. uttons e EU24 EU24BL 4620 4621 5420 5620 5621 4620 4621 5620 5621 Up to 8 EU24s per system 24 buttons each max 196 buttons e SBM24 9630G 9640 9640G 9650 9650C Up to 42 SBM24s per system 24 buttons each up to 1008 buttons e T3 Series All T3 phones Up to 30 T3 DSS modules supported 36 buttons each up to 1080 buttons T3 DSS buttons are not included in the overall system limit for additional button module buttons e XM24 6416 6424 Up to 10 XM24 units per system maximum of 2 per DS expansion module including the IP406v2 with a maximum of 1 per 6416 6424 phone 24 buttons each giving a maximum of 240 XM24 buttons The maximum number of additional button module buttons per system is 1024 regardless of if the buttons are configured for use or not Only exception is use of T3 DSS only where if no other button modules are used a total of 1080 buttons is supported 12 x BM32 5 x EU24 20 x SBM24 is allowed 984 buttons in total 15 x T3DSS 15 x BM32 is allowed 1020 buttons in total but NOT 8 x BM32 10 x EU24 because it exceeds the maximum number of 8 EU24s even though total buttons lt 1024 and NOT 14 x BM32 5 x EU24 20 x SBM24 total 1048 buttons this exceeds the maximum 1024 buttons per system Product Description 2010 AVAYA All rights reserved Page 88 IP Office Release 6 Issue 20 b 01 February 2010 Wireless and Remote Phone Solutions Avaya IP Office
78. ware is different in these two regions Each Base station has the following features e 8 simultaneous Voice and up to 12 Signaling Channels e Codec G 711 G 723 G 729 for base station IP trunk connection e Handover While in motion the handset performs continuous measurements to determine which IP DECT base station has the strongest signal The one that can be best received is defined as the active Base station To prevent the handset from rapidly switching back and forth between two base stations that are equally well received threshold values are used Handover between base stations occurs seamlessly whether a call is active or not e DECT Networking An IP DECT telephone can travel from one office to another which is connected over a wide area network WAN link and make and take calls In this scenario the main IP DECT controller remains at one headquarters location Given the degree of integration available to wireless users with DECT there are a variety of means by which calls can be routed to wireless handsets e DDI DID Since each wireless handset is an extension on the IP Office system calls may be routed directly using a DDI DID number e Transfer Calls may be transferred to DECT extensions by operators or other extension users and DECT extension users may transfer callers to any other extension user e Hunt group compatibility Wireless handsets may be programmed as members of groups and answer calls in the same manner
79. with the Bluetooth Adapter supports a wireless range of up to 30 feet from the Deskphone and provides simple call control answer hang up directly from the headset For users while at their desk the Bluetooth Adapter allows the freedom of hands free communication along with investment protection for those already utilizing Bluetooth headsets while on the go It supports the Avaya ABT 35 as well as many other third party Bluetooth Headsets The Bluetooth Adapter can be used with all 9600 phones except the 9620L It requires a separate Wedge stand Gigabit Ethernet Adapter The 9600 Gigabit Ethernet Adapter can be fully integrated into a wedge stand of the 9600 phones and provides a transparent upgrade option if customers decide to install Gigabit Ethernet at a later date It is fully integrated into the management interface of the 9600 phones It requires a separate Wedge stand Product Description 2010 AVAYA All rights reserved Page 67 IP Office Release 6 Issue 20 b 01 February 2010 1600 Series IP Telephones 1400 Series Digital Telephones Avaya one X is a portfolio of communications solutions that deliver a powerful and consistent communications experience for the end user across a variety of devices and interfaces Avaya one X solutions provide Intelligent Access to Intelligent Communications driving enhanced productivity and competitive advantage Avaya one X Deskphone Value Edition also called the 1600 Series of IP
80. zed functions like corporate directory and internal phonebook access simple text messaging integration of messaging and other external applications centralized configuration and maintenance etc As the solution contains a handset with liquid protection and BlueTooth headset interface and an appliance server for attaching messaging applications it is especially well suited for verticals like healthcare and retail All handsets and radio base stations support the DECT frequency bands in EMEA APAC NAR and CALA with the same hardware and firmware Please check type approval for availability in the different regions The Avaya DECT R4 solution on IP Office supports up to 120 handsets and 32 base stations Each base station can be powered over the LAN using the Power over Ethernet PoE standard Each base station can be also powered by an external power supply There are two versions of the base station IPBS available a standard base station with fixed antennas and an enhanced base station with a variety of external antennas External antenna not available in the US Both base stations can be installed in an outdoor housing to provide an external base station Solution Overview 3720 esses IP Office In all approved regions this system supports the 3720 and 3725 handsets A wm Avaya Inbuilding Wireless Server AIWS base station IPBS Advanced Charger Rackmount Charger gra party Messagin

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