Manual - Nortech Telecom
Contents
1. keys on its left and right 4 To select another part of the sound to adjust press TONE This changes the slider to a different tone 5 Press PROGRAM to finish Switching the Ringer On Off You can switch the ringer on or off for internal and or external calls This does not affect the information displayed For internal calls you can also select AUTO ANSWER to connect internal calls after giving just a single tone This feature is sometimes called Splash calls To switch the internal or external ring on off 1 Press PROGRAM and then RINGER 2 Enter the phone s passcode see page 33 3 Press SCROLL and then press EXTERNAL or INTERNAL The display shows the current setting 4 To change the ringer mode press CHANGE to select ON OFF or AUTO ANSWER internal only 5 Press PROGRAM to finish 38DHB0002UKCL Issue 5 12 00 INDeX 9 1 2030 50 60 Page 30 Ringer Controls Setting a Ringer Step If a call rings unanswered the phone can increase the volume on each ring until it reaches its maximum You can select several sizes of increase step To set the ringer volume step size 1 2 3 4 5 Press PROGRAM and then RINGER Enter the phone s passcode see page 33 Press STEPS The display shows the current setting LARGE STEP SMALL STEP or NO STEP no increase To select another step size press CHANGE Press PROGRAM to finish Setting the Ringer Timeout The ringer timeout contr2. 30 TIMEOUT ee 30 VOLUME ee 29 Roaming DIN 10 SCIOll iyaa ea 4 Index Page 41 SERVICE eerie 37 SET UP x isivctacciacs 37 Setup mailbox 36 SHOW FREE uu 18 Shutdown cece 23 Silent monitor 12 Single one 30 SOFT DSS woes 27 Alerting ececcee 26 Display 25 Display mode 28 Divert 26 Exvienslong 28 Make call 25 No Calls occ 26 Set usage 28 Software evel 3 Software release 14 SOUND eniuiniasi 29 SPEAKER 13 34 SPEED DA 9 Splash calls 0 00 29 SPET ie aina 14 STEPS aeneae 30 System aam 31 System Manager 3 Phone status 37 System speed dials 9 Temporary greeting 36 THIS TERMINAL IS BARREIN gear 33 THIS TERMINAL IS OFFLINE teste 23 TIME eegener 37 TIMEOUT cesses 30 TMP MSG user 36 TONES oiccen 5 29 Transfer and Dark 26 Transfer call 17 Unlocking a phone 34 Unpark calls 0 18 UGAGE ite rA 28 Version 14 Voice call Soft DSS 28 Voice Manager Mailbox customise 36 VOLUME Call cant anand 13 Hinger 29 Ringer sien 30 Voluntary account codes 13 Wait on bus 12 INDeX 9 1 2030 50 60 Page 42 Performance figures and data quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendment
3. 23 Make call Internal o n 6 Soft DS 25 Manners sssi 39 MESGAGE 36 Anewer oossssesisieseen 15 Leave 12 Microphone On Off 13 MISE 32 Missed call 32 Mobile access 10 MODE 28 MODIFY iniji 36 Monitor re 12 MUSIC Alarm Background MUTE Name Name mailbox 0 36 NENT 15 Night service 37 NO CALLS oo nt 34 Absence messages 20 Remote on off 26 Normal call Soft DSS 28 Not logged on 32 Offline messages 23 PAGE Amewer nosssssssieeeseeeee 15 Make 6 PARK ei 14 17 18 Conference 14 Park transfer 26 NEE 33 Passcode Mailbox 36 Phone 33 Permanent greeting 36 Personal aam 31 Personal speed dials 9 Persuasive ringing 30 Phone lamp eceeee 5 Phone lock sss 34 Phone passcode 33 Phone usage 39 PICKUP eege 16 Pickup group 16 PIN codes Foreegd euer 10 Roaming 10 Play ACA module 38 PLEASE FINISH CALL 23 Polite intrusion 26 Polite shutdown 23 RECALL geeeeourg 14 Record ACA module 38 Temporary greeting 36 REDIA e anaes 7 Release software 3 14 Remote divert amp no calls SWIC 26 Remote forward 20 RING IF FREE osses 18 Ring inward transfer 17 Hingback 11 RINGER eeceseeesteestessseeeee 5 AUTO ANSWER 29 ODnioft 29 SOUNG eet 29 STEP ste
4. Te Display Microphone BLF Lamps Not 2030 e 2060 Phone with handsfree operation DSS keys and BLF status lamps see page 21 A serial socket and cable for connection to a PC is also included Use of the 2060 software is covered by a separate 2060 Software Addendum e 2050 Similar to 2060 but without a serial socket e 2030 Similar to 2050 but without BLF status lamps Using the SCROLL Key Sometimes there are more options available than the phone can display When this happens a symbol appears next to the SCROLL key Press SCROLL to display the other options Similarly the phone display changes during calls and according to your own customisation A symbol next to a display key indicates an option you can use by pressing that key Thus this guide cannot always detail when you would have to press the SCROLL key to access a function INDeX 9 1 2030 50 60 38DHB0002UKCL Issue 5 12 00 Display Phone Features Page 5 On Hook Dialling Speaker amp Answer Release On all INDeX telephones you can both dial and hear the call progress without using the handset known as on hook dialling When answered you can continue the call without using the handset ie handsfree You can switch between handsfree and handset working during a call Pressing the ANSWER RELEASE key has the same effect as lifting or replacing the handset Tones amp Ringing The phone uses various tones and rings to indicate events A sampl
5. name shows its status e g Alan R A Off Extension is free Alan R o Flashing Extension is ringing d ian bp A On The extension is busy In full line mode the display also shows when an extension is on DIVERT or NO CALLS d ien R 2 kb Set to No Calls no divert all set Alan R le 204 k Set to No Calls diverting to 204 d lsn E 1204_ Set to Divert All diverting to 204 Making Calls The symbol next to the Soft DSS extension name is solid when busy flashes when ringing and not shown if free To make a call using a Soft DSS key 1 Press the display key next to the extension name The Soft DSS usage setting of your phone and the phone called determine what type of call occurs see page 28 2 If the extension is busy the phone displays the same options as for normal calls see page 11 38DHB0002UKCL Issue 5 12 00 INDeX 9 1 2030 50 60 Page 26 Manager Secretary Working Park Transferring Calls During calls full line Soft DSS keys display lt PARK next to each name Pressing the key next a lt PARK option transfers and parks your caller against that extension To park transfer a call 1 Note the call s line number on the display 2 Press the key on the right of the Soft DSS name The system transfers the call and parks it at that extension 3 Press the key on the left of the Soft DSS name to call that extension and announ
6. not wait until your phone is free You do not have to be in group to receive a System alarm To set a personal alarm 1 Press PROGRAM and then ALARM 2 Enter the phone s passcode see page 33 If you have an alarm set CLEAR appears below the alarm time 3 To set the alarm type Press TYPE Press CHANGE until the required type of alarm appears then press DONE 4 To add or remove an alarm message Press MESSAGE and e To select no message press NONE e To alter the message press EDIT Enter the message text see page 34 and then press e DONE 5 To set the alarm time and day Press SET Dial the alarm time in 24 hour clock format Press the symbol on either side of the day shown to select the day or days on which the alarm should occur then press DONE 6 Press PROGRAM to finish programming To clear a personal alarm 1 Press PROGRAM and then press ALARM 2 Enter the phone s passcode see page 33 3 Press CLEAR to cancel the alarm settings Hotline Operation Hotline operation allows a phone to automatically dial a number when left off hook for a set period Your System Manager or maintainer controls this feature 38DHB0002UKCL Issue 5 12 00 INDeX 9 1 2030 50 60 Page 32 Other Features Missed Calls Group Hot Desking INDeX 9 1 2030 50 60 The eMISSED function displays the last five unanswered external calls to your phone Note that this function only works for calls which includ
7. Account Codes PIN amp Account Codes If ENTER ACCOUNT Appears If ENTER ACCOUNT appears when making an external call you must enter an account code to continue The system checks this against its list of codes before allowing the call To enter an account code at any time during a call see page 13 To enter a forced account code 1 Dial the account code If you make a mistake press DELETE to delete the last digit entered 2 When you have entered the full code press DONE 3 If the system does not recognise the code it displays REENTER ACCOUNT Repeat the entry or end the call 4 If the code is recognised your call can continue If ENTER PIN Appears Roaming PIN s INDeX 9 1 2030 50 60 lf ENTER PIN appears when making an external call you must enter a PIN code to continue When used the PIN code s call barring settings override those of the phone from which you dial The system checks the code against its list of codes before allowing the call To enter a forced PIN code 1 Dial your PIN code If you make a mistake press DELETE to delete the last digit entered 2 When you have entered your PIN code press DONE 3 If the system does not recognise the code it gives a constant tone End your call attempt 4 If the code is recognised your call can continue When you use a PIN code its settings override those of the phone from which you dial Note however that the system prefixes digits to force t
8. and lines on the system divide into areas Each area links to a night service timetable The system takes the areas in and out of night service using those timetables Phones with System Manager status can manually switch areas between day and night service During night service display phones show a crescent moon symbol at the top right Other typical effects are e Lines The system directs calls to a night desk number answerphone extension or Voice Manager if installed e Phones The type of external call you can make becomes more restricted e g no long distance calls To switch areas between Day amp Night Service 1 Press SETUP and then SERVICE 2 To change all areas press ALL 3 To change a particular area press SELECT Enter the area and press DONE 4 Press CHANGE to select DAY or NIGHT SERVICE 5 When finished press DONE Changing the Time Phones with System Manager status can alter the time set on the system and displayed on phones The time shown is in either 12 hour or 24 hour clock format set by the maintainer To set the time 1 Press SET UP and then TIME 2 Enter the new time in 24 hour format 3 If entered wrongly press CANCEL and re enter 4 To cancel the change press ANSWER RELEASE 5 When finished press DONE 38DHB0002UKCL Issue 5 12 00 INDeX 9 1 2030 50 60 Page 38 System Manager Phones Changing the Date Phones with System Manager status can alter the date set on
9. conference several of these with internal parties However if your exchange uses any other type of line you can only include one of those in a conference Check with your System Manager During a call you can add callers to create a conference of up to 64 calls To start or add to a conference 1 Press HOLD to hold your current call or conference 2 Call the new person that you want in the conference 3 If answered ask if they wish to join a conference if yes press e CONFER if no press HOLD 4 If unanswered press HOLD to retrieve to the first call To exit the conference 1 Press ANSWER RELEASE or replace the handset To park all the conference parties 1 Press PARK see page 18 To split a 3 way conference 1 Press SPLIT to hold one caller and connect the other 2 To switch between calls press HOLD Your phone system may connect to another phone system by a fixed line tie line If this is the case you may occasionally need to use a recall your System Manager will advise To do this RECALL appears when necessary 38DHB0002UKCL Issue 5 12 00 Answering Calls Page 15 Answering Calls Answering Normal Calls When calls arrive the display shows information about the call before you answer It gives a repeated double flash for external calls or a repeated single flash for internal calls The ringer also shows the call type by a repeated single or double ring if on see page 29 To
10. into areas 20CC Turret Terminals Similar to the 20 Series display phones 20CC phones are designed for headset working in ACD telesales environments 38DHB0002UKCL Issue 5 12 00 Index Abbreviated dialling 9 ABSENT scnis 20 ACA MSG 38 ACCOUNT 13 Account codes Forced sses 10 Voluntary ce 13 ACD EE 24 AARM 31 ALERT ANSWED ee eseeseeeeeees 23 Sending an 26 Announcement 31 Answer Alarm call 16 An alert cececeee 23 CALL WAITING 23 Calback esen 16 Messages 15 Normal calls 15 Paget i 15 Auto anewer ssns seeiis 29 Auto Answer Soft DSS 28 Background music 33 Barred phone 33 BLF Lampe 22 Broadcast See Page Busy camp op 12 Busy not available 24 Busy transfer 0 17 BUSY wrap up 24 Call Barring s es 6 CAL Les teseccenvavenacceh 15 Forward siii 20 Hold nenin 17 Make internal 6 Parkatu 18 PICKU EE 16 Transfer ccccce 17 Unpatk ossis 18 Using Soft DSS 25 VOIUME ou seen 13 CALL FOR MESSAGE 15 CALL WAITIWG 12 ANSWED ee iesene 23 CALLBACK eseeeceeseees 11 Anmswer ns sssssieseeieees 16 Ring timeout 30 CALLFREE vinissi 18 CAMP ON 12 Anmswer ssassn eiseeieees 23 CANCE eeeeeeteeeeeeeees 16 Callback esen 16 Message 15 Change Date sessictssccieartas 38 Passcode 000 33 Time 37 Clearche
11. the system and displayed on the phones The date on phones either displays as day month year or just day month Your System Manager controls this feature To set the date 1 Press SET UP and then DATE 2 Enter the new date as day month and year 3 If entered wrongly press CANCEL and re enter 4 To cancel the change and exit press ANSWER RELEASE 5 When finished press DONE Recording ACA Messages Phones with System Manager status can play and record the messages used on Automatic Call Announcer ACA modules Note that while using these functions any features that use the ACA module will not run The system uses ACA modules in two ways It plays to external callers waiting to be answered It also uses them for system and personal alarms To play record an ACA module 1 Press SET UP and then ACA MSG Dial the directory number of the module If the module is locked press CHANGE to unlock it 2 To play the current recording Press PLAY to start the module Press STOP to stop the module 3 To select the recording source Press SOURCE Press CHANGE until the source required TERMINAL the phone or INPUT FROM EXT the control cabinet jack socket When selected press DONE 4 To record from the selected source Press RECORD and when the phone asks for confirmation press RECORD again Record the message and then press STOP 5 When completed press SECURE to relock the module so that it can be used
12. the message was left press WHEN 7 To copy the message to a mailbox press COPY 8 To save the message press SCROLL and then SAVE Using Any Phone You can dial the Voice Manager and check your mail when away from your desk or even out of the office The phone you use must have MF tone dialling with and keys To access the Voice Manager 1 If internal dial the Voice Manager extension number 2 If external either dial in to your company and ask to be transfer to the Voice Manager extension or use a direct number if your company has one set up 3 When you hear the Voice Manager respond press 4 Enter your mailbox ID and then your mailbox password if requested 5 The voice manager will provide you with prompts to control the messages 38DHB0002UKCL Issue 5 12 00 INDeX 9 1 2030 50 60 Page 36 Voice Manager Changing Your Temporary Greeting You can replace your mailbox greeting with a temporary one The Voice Manager will delete it during its daily housekeeping which normally occurs at night To add a temporary mailbox greeting 1 2 3 4 Press VOICE and then TEMP MSG The display shows ENTER PASSCODE Enter your mailbox passcode Once the Voice Manager accepts your passcode it shows eLISTEN CHANGE DELETE and FINISH When finished replace the handset Leaving Voice Mail Messages To leave voice messages 2 3 Press VOICE and then MESSAGE The display show
13. to be in group In both cases the alarm can consist of ringing music or a recording plus a displayed message To answer an alarm 1 Press CANCEL or ANSWER RELEASE Answering a Callback You can arrange a callback from a busy or ringing extension see page 11 When the callback takes place your phone displays the call details CALLING and CALLBACK If you do not answer the callback cancels after a short time see page 30 To answer cancel a call back 1 To continue the callback press ANSWER RELEASE 2 To cancel the callback press CALLBACK Answering Other Extensions Call Pickup You can pickup an incoming external call to any other extension regardless of whether or not the other extension is in your group In addition your extension can store a pickup group number see below If an extension in your pickup group rings with an external call then the PICKUP option appears You can also pickup calls using DSS see page 21 or Soft DSS keys see page 25 To show and pick up any ringing phone 1 When you hear another extension ringing dial its number and then press PICKUP To pick up calls in your pickup group 1 Press PICKUP to show the longest ringing call 2 Press the symbol if shown opposite the name to switch between details of the caller and called party To show other ringing phones press NEXT if shown To pick up the call shown press ANSWER RELEASE To cancel the pickup display press CA
14. two phones determines the type of call that occurs see diagram The phone s usage setting affects all of its Soft DSS keys The system treats extensions with no Soft DSS Keys as set to NORMAL CALL Usage Setting Call Type Usage Setting Normal or Auto Answer lt Standard Standard gt Normal or Auto Answer Normal lt Page Standard gt Voice or Intercom Auto Answer Voice or Intercom Voice Voice Voice Intercom Intercom Intercom To set the soft DSS key usage 1 Press PROGRAM and SCROLL Press SOFT DSS 2 Enter the phone s passcode see page 33 3 Press USAGE The display shows the current setting 4 To change the current usage press CHANGE 5 Press PROGRAM to finish 38DHB0002UKCL Issue 5 12 00 Ringer Controls Page 29 Ringer Controls Changing the Ringer Volume While altering the volume the phone rings To change the ringer volume 1 Press PROGRAM and then RINGER 2 Enter the phone s passcode see page 33 3 Press VOLUME The display shows a slider Adjust this using the keys on its left softer or right louder 4 Press PROGRAM to finish Changing the Ringer Sound The ringer sound contains three tones You can adjust the mt of these to achieve your own distinctive ring While doing this the phone rings To change the ringer sound 1 Press PROGRAM and then RINGER 2 Enter the phone s passcode see page 33 3 Press SOUND The display shows a slider Adjust this using the
15. DIAL and then INDeX for an external number 2 Press the key matching the 1st letter of the Name you want For example to find the name SMITH press the PRS key 3 The INDeX System begins searching it s Directory on the first press and will display the 17 name number immediately in this example a name beginning with P You can either e Continue dialling the letters of the name e g MNO then GHI etc until the required name SMITH is displayed OR e Press CYCLE to move onto the next alpha group of the PRS key e g a name beginning with R To move through the names beginning with R press the keys on the right and left of the current name e To select the next letter of the alpha group of the PRS key press CYCLE again e If NO MATCH is displayed press PREVIOUS to go back one step or press ANSWER RELEASE to cancel 4 To dial the name number shown press CALL otherwise to exit the INDeX Directory press ANSWER RELEASE INDeX 9 1 2030 50 60 38DHB0002UKCL Issue 5 12 00 Speed Dials Page 9 Speed Dials Using Speed Dials The system can store external numbers as speed dials e System speed dials Ask your System Manager for a list note that call barring may still apply e Personal speed dials Your phone can also store up to 10 speed dials for your own use see below To dial a system speed dial by name 1 Use the INDeX feature see page 8 To dial a speed dial 1 Press SPEED DIAL e To select a pe
16. DeX 9 1 2030 50 60 38DHB0002UKCL Issue 5 12 00 Making Calls Page 7 Making External Calls The system may apply call barring to some or all external numbers You can also lock your phone see page 34 or bar it by wrong passcode entry see page 33 To dial an external call 1 Dial 9 to get an external line Your System Manager will inform you if you need to dial a different number e If ENTER ACCOUNT appears see page 10 e lf ENTER PIN appears see page 10 2 Dial the external telephone number e If CALL BARRED appears check with your system manager 3 When answered use the handset or work handsfree Redialling External Numbers You can redial the last external number dialled select from one of the last five external numbers dialled or save the last external number dialled To redial the last external number used 1 Press REDIAL to repeat the last external number used including speed dials To save the last external number used 1 Whilst making an external call press eSAVE This stops the number being removed as you make further external calls until you choose to press eDELETE The dialled numbers facility stores five numbers maximum including saved numbers To redial one of the last five external numbers used 1 Press SPEED DIAL and then eDIALLED and select from the last five external calls move between them by pressing the lower left and right e symbols When the number you require is shown pres
17. INDeX 9 1 2030 50 60 38DHB0002UKCL Issue 5 12 00 Good Phone Usage Page 39 Good Phone Usage General Phone Usage The phone provides a quick method of communication However think carefully about how you use it Your phone manner is a key part of the company s and your image Answering Calls Making Calls Speak clearly and maintain a friendly manner Position the phone within easy reach for use Keep a pen and paper near the phone and use them Keep a list of company and external numbers handy or use the INDeX function see page 8 If you have to talk to someone else in the office during a call inform the caller and then use MUTE or HOLD Avoid giving your operator unnecessary work Transfer callers yourself rather than via the operator Keep your System Manager informed of changes in your department so that they can keep your pickup groups phone directories etc up to date Answer the phone promptly and identify yourself Sound helpful and friendly Get the caller s name and use it Do not be bad mannered to wrong numbers always accept the apology Transfer the call to the correct extension if you can Listen to the caller and let them know you are listening If taking a message include your name the callers name date time and subject If cut off wait for the original caller to call back Know what you want to say avoid rambling If necessary prepare key point notes before the call If you g
18. NCEL To repeat the list press AGAIN Ooo E WwW To set the phone s pickup group 1 Press PROGRAM and then SCROLL Press PICKUP 2 Enter the phone s passcode see page 33 3 The display shows the current pickup group if set 4 Press CANCEL and enter a new pickup group number 5 Press PROGRAM to finish INDeX 9 1 2030 50 60 38DHB0002UKCL Issue 5 12 00 Transfer Park amp Hold Calls Page 17 Transfer Park amp Hold Calls Transferring Calls You can transfer a call to an extension that is ringing or giving busy tone If the call waits unanswered for too long it may recall to your extension To transfer a call using hold 1 Press HOLD to hold your current call 2 Dial the extension to which you want to transfer the call e Announced transfer Wait to be answered If okay to transfer Dress ANSWER RELEASE If not okay to transfer or unanswered press HOLD e Unannounced transfer Press ANSWER RELEASE immediately even if you hear ringing or busy tone To transfer a call using dial ahead 1 Dial the number of the other extension 2 If the display shows FREE press ANSWER RELEASE to transfer otherwise press CANCEL To transfer an external call using park 1 Press PARK to park the current call Note the line number of the call and give this to the person whom you want to unpark the call e g by calling or paging them Holding Calls Only the extension that holds a call can retrieve it
19. abel cover 1 Insert a fine but not sharp point e g end of a paper clip into one pin hole Squeeze the label to the right 2 Repeat with the other pin hole 3 Lift the label cover clear and remove the card insert To replace the label cover 1 Replace the card insert 2 Slide the tabs on the right hand edge of the label cover into their slots 3 Bow the label cover to slip the tabs on the left hand edge of the label cover into their slots DSS Key Label Template INDeX 9 1 2030 50 60 A template for printing DSS key labels exists It can be used with Word for Windows 2 6 or 7 Contact your System Manager for a copy of the template alternatively you can obtain it from our internet site http www sdxplc com 38DHB0002UKCL Issue 5 12 00 Interruptions During a Call Page 23 Interruptions During a Call Answering a Call Waiting If during a call CALL WAITING appears and the lamp fast flashes then someone has camped on to your phone see page 12 Press the symbol if shown opposite the name to switch between details of the waiting and current call To answer a Call waiting 1 Park press PARK or end your current call 2 The waiting call rings your phone Answering an Alert If ON HOLD appears during a call an extension with your number set as a Soft DSS key has sent you an alert see page 26 Press the symbol if shown opposite the name to switch between details of the current and waiting al
20. all passcodes must be four digits e To restart after a mistake press CANCEL Background Music If your system has external Music on Hold installed you may be able to have it play when the phone is not in use The phone s speaker volume controls the loudness of the music see page 13 To switch background music on off 1 Press PROGRAM and then SCROLL Press MUSIC 2 Enter the phone s passcode see page 33 3 The display shows the NO MUSIC or BACKGROUND MUSIC 4 To change the current setting press CHANGE 5 Press DONE and then press PROGRAM to finish 38DHB0002UKCL Issue 5 12 00 INDeX 9 1 2030 50 60 Page 34 Phone Settings Displaying Phone Details You can view the details of the phone s type number and directory name on the display To display the phone s details 1 Press PROGRAM and then press SPEAKER 2 The display shows the phone s type number and on the bottom line the phone s directory name 3 Press PROGRAM to return to normal use Locking Unlocking the Phone You can lock your phone This stops it being used to make external calls users hear continuous tone instead You can still make internal calls whilst locked To lock unlock a phone 1 Press PROGRAM and then NO CALLS 2 Enter the phone s passcode see page 33 3 The phone displays the current setting 4 To change the current setting press CHANGE 5 Press DONE and then press PROGRAM to finish Language Controls The syst
21. alls On Off Pressing NO CALLS switches it on or off When on and you lift the handset or press ANSWER RELEASE you will hear a broken dial but you can still make calls How it works depends on if you have set a Divert All number see page 19 e With a Divert All Set Press NO CALLS and DIVERT The symbol above the NO CALLS key stays on All calls go to the divert number but unlike Divert All even that number cannot call you Or press REJECT and the symbol above the NO CALLS key flashes and callers hear continuous tone e With no Divert All Set Press NO CALLS and REJECT The symbol above the NO CALLS key flashes and callers hear continuous tone Displaying an Absence Message You can select an absence message to display on your phone It then also appears on any other suitable phones that calls you unless you have a Divert All number in use To select an absence message 1 Press PROGRAM and then ABSENT 2 Enter the phone s passcode see page 33 3 Press CHANGE to select a message or CLEAR to cancel an existing message For just personal text select CUSTOM Then press DONE 4 PERSONAL TEXT appears To have no personal text press NONE To add some text press EDIT Enter text as for editing the phone name see page 34 5 When complete press SET Forwarding Calls INDeX 9 1 2030 50 60 Forward allows you to remotely set your phone to divert By default the system bars remote forwarding ex
22. answer the call 1 Lift the handset or press ANSWER RELEASE Answering a Page Call When someone pages your phone see page 6 or a group to which it belongs your phone does not have to be in group the system connects the page after giving a tone You can hear the page but they cannot hear you The display shows PAGING and the pager s number If you answer a page it turns into a normal call To answer a page 1 Press ANSWER RELEASE and then pickup the handset or continue the call handsfree Note that this feature can be switched off for the whole system Answering a Message Other extensions can leave their number on your phone see page 12 Your phone can store several messages It shows CALL FOR MESSAGE the caller s number and the lamp comes on The exceptions are e f your own number appears this indicates an alarm see page 16 e f Message From Voice Mail appears this indicates voice mail see page 35 To answer or cancel a message e To view any other message press NEXT if shown e To call the extension press CALL e Toclear the message press CANCEL e At the last message press AGAIN to repeat the list 38DHB0002UKCL Issue 5 12 00 INDeX 9 1 2030 50 60 Page 16 Answering Calls Alarms Triple Ring Music or Recorded Message You can set a personal alarm to ring your phone see page 37 The System Manager can also set system alarms to call a group to which you belong your phone does not have
23. arily Busy To temporarily stop receiving ACD calls 1 To indicate that you are at your desk but doing other work press GROUP The flashing symbol above the GROUP key indicates busy wrap up to the ACD system The system can automatically cancel this after a short time 2 To indicate that you are away from your desk press NO CALLS The flashing symbol above the NO CALLS key indicates busy not available to the ACD system 3 To indicate you are ready to receive ACD calls again press the GROUP key A solid symbol above the GROUP key indicates ready to the ACD system Finishing ACD Working Logging Off To Log Off 1 Press LOG OFF INDeX 9 1 2030 50 60 38DHB0002UKCL Issue 5 12 00 Manager Secretary Working Page 25 Manager Secretary Working Using Soft DSS Keys The system supports a range of functions for users who work together i e regularly call and transfer calls between each other This is called Manager Secretary working Soft DSS displays the name of another extension The adjacent display key allows you to make calls to that extension plus other features The display key s symbol acts as a busy lamp to show the extension s status Soft DSS has two modes In half line mode you can set 4 Soft DSS keys In full line mode you can only set 2 keys but these can display more details and functions Soft DSS Key Display After setting up a Soft DSS key the symbol next to the extension s
24. ce the parked caller 4 If the Soft DSS extension does not answer or want the call dial the line number to retrieve the parked call Alerting a Busy Extension A solid symbol next to a Soft DSS key means that extension is busy In full line mode you can send them an alert only to another display phone This places you on hold against their extension To alert the extension 1 Press the display key on the right of the name The display shows details of the extension s current call 2 If ALERT does not appear the extension is busy for reasons other than a call e g handset off hook 3 Press ALERT The display shows HOLDING 4 lf INTRUDE appears you can intrude on the call see page 12 Remotely Switching No Calls Divert On Off In full line mode Soft DSS keys allow you to remotely switch the extension s NO CALLS or DIVERT ALL on off To switch on off divert all or no calls 1 Press the key on the right of the extension name 2 If ALERT appears the extension is busy Press the key on the right of the extension name again press SCROLL if necessary to redisplay the name 3 Select the option to change NOCALLS or DIVERT 4 DIVERT does not appear if the extension does not have a Divert All number set 5 The Soft DSS display shows the new status INDeX 9 1 2030 50 60 38DHB0002UKCL Issue 5 12 00 Manager Secretary Setup Page 27 Manager Secretary Setup Planning Soft DSS Keys When se
25. ck ou 23 CONFER Es 14 Dial ahead cccccceeee 18 DALLED 7 Directory See INDeX See INDeX Display Language 34 Name AE 34 Number 34 Soft DSS 25 Soft DSS mode 28 Software release 14 DIVERT Divert all on off 19 No answer time 30 Remote on off 26 Remote sei 20 Set numbers 19 DSS KeYS sssi 21 BLF Lamps 22 Setup oo eeeeeeeeeeeee 21 Enquiry call 17 ENTER ACCOUNT 10 ENTER PASSCODE 33 ENTER DIN 10 Exclusive hold 06 17 Executive intrusion 12 Extension number 34 EXTERNAL oiii 29 Ring onioft 29 EXTNS een 28 Follow me 20 Forced Account 10 EE 30 Intrusion 12 BING 10 FORWARD 20 Free Town 30 DGreemg seese 36 GROUP e 32 Ch 6 Ringing timeout 30 ll 32 38DHB0002UKCL Issue 5 12 00 Handsfree ie seeen 13 HOLD wesstteececteeeecn 17 18 Common hold 18 Hot desking ec 32 Hotline operation EN ND 8 Intercom Soft DSS 28 INTERNA 29 Make call 6 Ring on off 29 INTRUDE Forced onnon 12 Polite s dee 26 Key Jabel 22 Lamp RE 5 Language Dutt ie 34 English geet 34 French 34 Dwedeh 34 Language ceeeeeeeeeee 34 Leave message 12 Voice ml 36 Letter keys 8 LISTEN tacit nhac 12 Locking a phone 34 LOG OFF erter 24 LOG ON 24 Log on off cesses 32 Mailbox Customise 36 Maintenance messages
26. communication INDeX 9 1 2030 50 60 38DHBOOO2UKCL Issue 5 12 00 Page 2 Introduction Contents A FOCUOUION TEE 3 Display Phone Features ccccccceeeeeeeeeeeeeeeeeeeeseeeeeeaeeeeeeeens 4 VE Sin e EU 6 EE DANS eege ee 9 PIN Ge ACCOUNL COUCS vcs e 10 BUSY OF Unanswered E 11 Actions During a Callcseurs et erect eee a EES 13 Answering RE 15 Transfer Park amp Hold CalllS c ccccccscceceseeccecensesecescesseceeseeees 17 DIVE RING CANS cx cies hes tea ete eaten teens 19 BR EE 21 Interruptions During a Call 23 ACD AW OPKIG inses tanna a R 24 Manager Secretary Working 25 Manager Secretary Setup cccccccseceeeeseeeeeeeeeeeeseaeeeeesaaeees 27 RINGER COMMU GIS EE 29 Other Features stees AE cd ee ege doen ia i aisea 31 Phone Settings ciiisean deg ar a an 33 Voce Manage EE 35 System Manager Phones nannnnnnnnnnnnnnnsrrnnsrrnesrnrrrsrrersrreen 37 Eelere Phone Usage EE 39 CIOS S te E 40 Ile EE 41 INDeX 9 1 2030 50 60 38DHB0002UKCL Issue 5 12 00 Introduction Page 3 Introduction Using This Guide This guide is for INDeX 2030 2050 and 2060 telephones used on the INDeX telephone system operating under Software Release 9 1 To check the Software Release of your system press ANSWER RELEASE and then PROGRAM see page 14 The phone displays the Software Release Cancel the display by pressing ANSWER RELEASE again e 2060 Telephone Software This guide covers the normal telephon
27. e of these appears below You can alter the ringer volume sound switch it on off etc see page 28 Incoming Calls e Repeated Single Ring Internal call e Repeated Double Ring External call e Repeated Triple Ring System or personal alarm e Single Tone Page call see page 15 During Calls e Repeated Double Pip You have set a camp on see page 12 e Repeated Single Pip Another extension is about to intrude or has intruded on your call Making Calls e Dial Tone Dial number e Broken Dial Tone Phone on divert or no calls see page 19 e Repeated Tone Busy number see page 11 e Triple Tone Call diverting to external number e Continuous Tone Number called unobtainable or set to no calls Phone locked or barred The Phone Lamp The phone uses its lamp above the SPEAKER key to show calls ane a messages aS Fast Flashing Lamp Call Waiting see page 23 8 Lamp On Message see page 15 g a w a OK Repeating Double Flash External call Repeating Single Flash Internal call 38DHB0002UKCL Issue 5 12 00 INDeX 9 1 2030 50 60 Page 6 Making Calls Making Calls Notes on Making Calls When making calls the display shows details about call progress It also shows messages if you cannot make the call e Call barring The system can bar you from dialling particular numbers or types of number e g national international Typically call barring increases when a phone goes into night ser
28. e CLI i e the caller s phone number Press eMISSED and then use the lower left and right display keys to move between details of different calls You can recall the displayed caller by pressing eCALL You can save a number by pressing eSAVE This stops the number being removed until you press eDELETE The missed calls function stores a maximum of five missed numbers including saved numbers Note that unsaved missed numbers are removed once you exit the missed function Your phone can be included in a group of phones When mm group you receive calls made to the group number The group s type sets the order in which members ring The types are rotary collective sequential and longest waiting When in a group where each member rings in turn your phone rings for the time set by its ringer timeout see page 30 Going into group switches divert all or no calls off To join leave group 1 Pressing the GROUP key takes your phone in or out of group 2 When in group shown by a symbol above the GROUP key you can receive calls made to the group 3 Your System Manager can stop use of the GROUP key Warning Phones being used for ACD also have log on and log off controls and should not be confused with phones being used for hot desking In some situations a phone may be shared by more than one person with each person having a different extension number This is called hot desking Whilst a user is logged off calls t
29. e DIVERT key When on only the extension to which you divert the calls can ring you e No Calls Stops all calls Callers hear continuous tone or divert to the Divert All number if set e Remote forward This feature must be permitted by the System Manager Allows you to remotely change your Divert All number and switch DIVERT on off Setting the Divert Numbers You can set diverts for when you are busy ON BUSY do not answer NO ANS or want to divert all calls ALL To set a divert number 1 Press PROGRAM and then DIVERT Enter your phone s passcode see page 33 Select the divert ON BUSY NO ANS or ALL The display shows the current diversion number if set Press DELETE and then dial the new number for ALL you can also press SPEED DIAL and select a system speed dial for an external divert 6 Press DONE and select another divert if required 7 Press PROGRAM to finish aR WwW bh Switching Divert All On Off Pressing DIVERT switches Divert All on or off When on all your calls go to the Divert All number That extension can call you and transfer calls back Switching DIVERT on cancel group or no calls To switch divert all on off 1 Press DIVERT When on a appears above the key You also hear broken dial tone if you lift the handset or press ANSWER RELEASE you can still make calls 38DHB0002UKCL Issue 5 12 00 INDeX 9 1 2030 50 60 Page 20 Diverting Calls Switching No C
30. e functions of the 2060 telephone Details of using its TAPI driver with software on your PC is covered by a separate 2060 Software Addendum What Features Can I Use This guide covers all the features supported by the INDeX 2030 2050 and 2060 phones However your phone may not be enabled to use all of the features available If you are unsure which features you can use contact your System Manager e Network Features Your phone system may be part of a network linking several sites Where possible it treats network calls as internal calls and offers the same features However this depends on the type of network link and type of system at the other end of the link Some links may be to non INDeX telephone systems Further Help In all instances first seek help from your System Manager They will seek further assistance from your system s Maintainer if necessary e System Manager e on Extension This guide is also available in several computer formats e g Windows Help Adobe Acrobat Contact your System Manager to obtain copies or download them from our internet site http www sdxplc com 38DHB0002UKCL Issue 5 12 00 INDeX 9 1 2030 50 60 Page 4 Display Phone Features Display Phone Features Introduction to Display Phones The diagram shows the main features of a display phone the term covers INDeX 2030 2050 and 2060 phones Handset Rest Tags Beneath Handset Lamp Speaker Beneath Handset
31. e internal calls Press the DSS key storing the extension or group number To make external calls Press the DSS key storing the line or line group number then dial the external number To pickup calls Press the DSS key storing the ringing extension number fast flashing red BLF lamp To unpark calls Press the DSS key storing the parked line number slow flashing green or red BLF lamp To make a page call Press PAGE and then the DSS key storing the extension or group number 38DHB0002UKCL Issue 5 12 00 INDeX 9 1 2030 50 60 Page 22 DSS Keys BLF Status Lamps DSS Key Label The DSS keys on 2050 amp 2060 phones incorporate dual colour BLF lamps These show the status of the number stored under the DSS key Red BLF Lamp Signals Calls to from other extensions e Slow Flash Call on line parked at another extension e Fast Flash Extension ringing e Solid Extension or line busy Green BLF Lamp Signals Calls to your extension e Slow Flash Call on line parked at your extension e Fast Flash External call ringing your extension e Solid Call connected or held at your extension Alternate Green Red Lamp Signal Pilot Number e Slow Flash Caller ringing pilot number Next to the DSS keys is a label You can remove the label cover to write on the card below You can also remove the label cover under the handset using the same method it has a single pin hole on the bottom edge To remove the l
32. em allows you to select which language to use for the phone s display To change the phone s display language 1 Press PROGRAM and then SCROLL twice 2 Press LANGUAGE 3 Press CHANGE to select the language required or your system s DEFAULT language 4 Then press DONE and then press PROGRAM to finish INDeX 9 1 2030 50 60 38DHB0002UKCL Issue 5 12 00 Voice Manager Page 35 Voice Manager Listening to Voice Messages The system can include a Voice Manager to record messages in your own voice mailbox You can use this by setting the Voice Manager number as your diverts see page 19 Remember to check your mailbox regularly as the Voice Manager can delete messages after set periods e Voice Manager Functions The INDeX supports a number of different Voice Managers and so the range of options available to you may differ To check your mailbox 1 Press LISTEN or VOICE and then LISTEN 2 The display shows ENTER PASSCODE Enter your mailbox passcode not your phone s passcode e If you make an error press CANCEL to restart 3 Once in your mailbox the Voice Manager tells you how many messages you have Use the controls below To control your mailbox messages 1 To rewind the message press REWIND 2 To fast forward the message press FFWD 3 To hear the next message press NEXT 4 To delete the message press DELETE 5 To hear the previous message press SCROLL and ePREVIOUS 6 To find out when
33. ered all the extensions press DONE 5 Press USAGE Press CHANGE until the setting required appears and then press DONE 6 Press PROGRAM to finish 38DHB0002UKCL Issue 5 12 00 INDeX 9 1 2030 50 60 Page 28 Manager Secretary Setup Changing the Soft DSS Display Mode The display mode sets how many Soft DSS keys you can have 4 in half line mode or 2 in full line mode Note that if you change mode from half line to full line you lose the last two extensions entered To set the Soft DSS key display mode 1 Press PROGRAM and SCROLL Press SOFT DSS Enter the phone s passcode see page 33 Press MODE The display shows the current mode To change mode press CHANGE Press DONE The display goes to extension entry Press PROGRAM to finish Dn Om PS W DY Changing the Soft DSS Extensions The Soft DSS features only work correctly with extension numbers Do not set lines or groups as Soft DSS keys To set a Soft DSS key extension 1 Press PROGRAM and SCROLL Press SOFT DSS 2 Enter the phone s passcode see page 33 3 Press EXTNS to display the first number set e To cancel the number press CANCEL e To display the next number press NEXT e To enter a new number press NEXT until the top right display goes blank then enter the number 4 Press PROGRAM to finish Changing the Soft DSS Usage INDeX 9 1 2030 50 60 When using Soft DSS Keys to make a call the usage setting of the
34. ert call To switch between calls 1 Press HOLD Use the held call features see page 17 Single Pips Intrusion Single pips during a call indicate that another phone is about to intrude on your call Once they intrude the system gives regular reminder pips Please Finish Call Message The system supports Clearcheck PLEASE FINISH CALL appears when maintenance is about to start on a part of the system your phone is using The message THIS TERMINAL IS OFFLINE appears when maintenance is in progress 38DHB0002UKCL Issue 5 12 00 INDeX 9 1 2030 50 60 Page 24 ACD Working ACD Working ACD on 2050 2060 Phones Your System Manager can provide 2050 2060 phones with some ACD functions ACD Automatic Call Distribution is a process widely used in telesales informal Call Centres departmental Helpdesks etc When ACD agents log on from their phone the system automatically starts to direct appropriate incoming calls to them if they are free Starting ACD Working Logging On To receive ACD calls you must log on To Log On 1 Press LOG ON 2 Enter your agent number You may be asked to enter your telephone s passcode If you make a mistake press CANCEL and re enter your agent number 3 Press DONE 4 If not recognised or already in use either enter your number again or press DONE 5 A solid symbol above the GROUP keys indicates when you are available to receive ACD calls Stopping ACD Calls Tempor
35. et a wrong number always apologize it is not the other person s fault If cut off call back as soon as possible If an extension diverts to Voice Mail leave a message Do not hold for another person unless urgent 38DHB0002UKCL Issue 5 12 00 INDeX 9 1 2030 50 60 Page 40 Glossary Glossary Account Codes A code of up to 12 digits that the system outputs to its call log with call details Codes entered are checked against up to 400 stored on the system Area Each extension and line on the system belongs to one of up to 250 areas They then follow the night service timetable linked to that area BLF Busy Lamp Field Lamp which shows the status busy ringing etc of a particular number Normally associated with the number stored under a DSS key Call Log The system can log calls that match set criteria e g length direction line extension The log includes call details such as number account codes time etc Camp On A function which leaves your phone set to ring a busy extension or line as soon as it becomes free Stops you receiving any other calls in the meantime Collective A group where the system rings all the free group members at the same time DSS Direct Station Select Keys which store line extension or group numbers For use when making calls etc Longest Waiting A group where the system rings the free group members in order of how long they have been free Manager Secr
36. etary Working A name for functions that help one user to make and receive calls for transfer to another user Page A one way call which connects without ringing and uses the speaker of the phone s called Also called a broadcast call Pickup Group INDeX 9 1 2030 50 60 A group of phones within which you can pickup and answer calls ringing at member extensions Pilot Number A special number used to route DDI calls on the phone system PIN Code The system stores up to 400 6 digit PIN codes Each has its own call barring and phone settings When you use a PIN its settings override those of the phone from which you dial POT Plain Ordinary Telephone Also called two wire telephones includes fax and answer phones Rotary A group where the system starts with the first free group member after the last member rung If unanswered the system tries the next free member and so on Sequential A group where the system rings the first free group member always starting from the front of the group If unanswered the system tries the next free member and shuttles between the first two free members Speed Dials Speed dials store phone numbers and sometimes account codes The phone number can then be dialled by keying the number of the speed dial store Tenancy The system divides into tenancies each containing different extensions and lines Calls between tenancies are normally not allowed Tenancies sub divide
37. he call externally To use a roaming PIN 1 Press and enter your PIN code If you make a mistake press DELETE to delete the last digit entered 2 When you have entered your PIN code press DONE 3 If the system does not recognise the code your phone gives a constant tone End your call attempt 4 If the code is recognised your call can continue 38DHB0002UKCL Issue 5 12 00 Busy or Unanswered Page 11 Busy or Unanswered Options If Busy or Unanswered Your phone provides several methods for contacting an extension that is busy not answering or set to no calls These options work for normal page and diverted calls e Leave a Message Lights the lamp of the extension called It also stores your number as a message to reply If your system has a Voice Manager attached you can record a voice message instead see page 36 e Callback Rings your phone when the extension called becomes free or is next used e Camp On Flashes the extension s lamp to warn that you are waiting It also stops other calls interrupting you e intrude Forces the other extension s call into a conference with you not available to all phones e Monitor Allows you to hear the other call without interrupting it not available to all phones Arrange a Callback If the extension you call is busy or just rings you can set a callback When that extension becomes free or is next used your phone rings If you answer the other extension r
38. ings After setting a callback you can make other calls it will not take place while you are busy You can only arrange one callback at any time The Ringer Timeout sets how long a callback rings your extension before it cancels see page 30 The system also cancels any callbacks that have not taken place after a set period normally 2 hours To arrange a Callback 1 Press CALLBACK the option does not appear if you already have a callback set 2 The system ends the call 3 Your phone shows CALLBACK To clear the Call Back 1 Press CALLBACK again 38DHB0002UKCL Issue 5 12 00 INDeX 9 1 2030 50 60 Page 12 Busy or Unanswered Leave a Message You can leave your extension number as a message for someone to call you see page 15 If their extension has a message lamp it lights supported INDeX phones If your call is diverted the message goes to the extension you first called To leave a message 1 Press MESSAGE Your call ends unless the extension called has already reached its limit of stored messages Camp On and Wait Intrude If the extension you call is busy you can camp on and wait This flashes the lamp on the busy extension and if it has a suitable display shows your name number and CALL WAITING While camped on your phone gives regular pips and you cannot make or receive other calls To Camp On to a busy extension 1 Press CAMP ON 2 To replace the handset without cancelling the ca
39. mp on press SPEAKER first 3 To end the camp on press ANSWER RELEASE or replace the handset If your phone can intrude an INTRUDE option appears when calling a busy extension Your System Manager controls which extensions can intrude and be intruded on To intrude on a call 1 Press INTRUDE 2 There is a short delay during which you and the other parties hear several short pips 3 After the intrusion the system gives regular pips Monitoring a Call INDeX 9 1 2030 50 60 Silent monitoring lets you listen to another call without being heard Note that there are restrictions on who can use this function contact your System Maintainer If your phone can use silent monitoring a LISTEN option appears 38DHB0002UKCL Issue 5 12 00 Actions During a Call Page 13 Actions During a Call Changing the Call Volume You can change the caller volume during a call The phone has separate volume levels for both the speaker and the handset To change the call volume 1 During a call press VOLUME To change volume without making a call just lift the handset or press ANSWER RELEASE first 2 Aslider appears Adjusts this using the keys on its left softer and right louder 3 When finished press DONE Switching to Handsfree Muting Calls You can switch between handsfree speaker and handset operation without interrupting the call To switch from the handset to speaker 1 Press SPEAKER You ca
40. n now replace the handset without ending the call You can stop the caller from hearing you if necessary This feature works for both handsfree and handset calls To switch mute on off 1 Press MUTE The amp symbol disappears when muted Adding Voluntary Account Codes You can enter an account code during any external call If the system records the call on its call log it includes the account code The system checks the code against its list of valid codes ask your System Manager for a copy To enter a voluntary account code 1 During the call press ACCOUNT 2 Enter an account code If you make a mistake press DELETE to delete the last digit entered 3 When you have entered the full code press DONE 4 If the system does not recognise the code the phone displays RE ENTER ACCOUNT 38DHB0002UKCL Issue 5 12 00 INDeX 9 1 2030 50 60 Page 14 Actions During a Call Software Release Occasionally you may need to talk to someone for support about your phone or phone system It may be useful to tell that person what software your phone system uses To display the software release 1 During a call press PROGRAM the phone displays the software installed on your system To do this without making a call just press ANSWER RELEASE first 2 Press SCROLL to return to the normal display Create a Conference Call Recall INDeX 9 1 2030 50 60 External Lines If your exchange uses digital lines you can
41. o them will follow their divert all settings or are re routed by the INDexX if they have no divert set To Log On 1 If the phone is displaying NOT LOGGED ON press either eLOG ON and enter your number or elINDeX and select your name You may be asked to enter your passcode option set by your System Manager See page 33 for details on entering and changing your passcode 2 If the phone is displaying LOG OFF press that key first and then perform step 1 as above 38DHB0002UKCL Issue 5 12 00 Phone Settings Page 33 Phone Settings The Phone Passcode If the phone displays ENTER PASSCODE it expects you to dial its four digit passcode The default passcode is 0000 Wrong passcode entry can result in the phone becoming barred Barred phones cannot access features requiring passcode entry They can make external calls but only to special numbers e g Emergency numbers To enter the phone s passcode 1 Dial the 4 digit passcode If you make a mistake press CANCEL and restart entry 2 If you enter the wrong number the phone displays REENTER Enter the passcode again or press PROGRAM to end programming 3 If you enter the wrong passcode 5 times the phone displays THIS TERMINAL IS BARRED To unbar your phone contact the System Manager To change the phone s passcode 1 Press PROGRAM and then SCROLL twice Press PASS 2 Enter the current passcode 3 The display shows ENTER NEW CODE Enter the new passcode
42. ol several actions Callback How long a callback rings you before cancelling Group hunting How long calls to a group of which your phone is a member ring your phone before trying the next member Divert on no answer How long calls ring at your phone before the system uses Divert on No Answer if set To set the ringer timeout 1 2 3 4 5 Press PROGRAM and then RINGER Enter the phone s passcode see page 33 Press TIMEOUT The display shows the current setting Press CANCEL and enter the new timeout in seconds The normal value of 10 seconds is equal to 3 rings Press PROGRAM to finish Automatic External Call Connection The System Manager can set 2050 2060 phones with ACD operation into free flow mode In this mode the system connects external calls automatically after just a single tone but not transferred external calls After you end the call the system waits 3 seconds before connecting any following call INDeX 9 1 2030 50 60 38DHB0002UKCL Issue 5 12 00 Other Features Page 31 Other Features Personal Alarms Automatic Calls You can set the phone to give you an alarm call at a set time ona particular day or type of day e g weekdays The alarm can be normal ringing music or a system announcement You can also add your own short text message If your phone is busy at the set time the alarm waits until it is free Your System Manager can also arrange alarms System alarms do
43. rsonal speed dial Press OWN and dial the personal speed dial store number 0 to 9 or press the matching DSS key the DSS keys match personal speed dials 1 to 8 1 at the top e To select a system speed dial by number Press SYSTEM and dial the store number 100 to 899 and 9000 to 9999 e To select a system speed dial by name Press INDeX To enter the name see page 8 e To select from recently dialled numbers Press DIALLED See Redialling External Numbers on page 7 e If ENTER ACCOUNT appears see page 10 e if ENTER PIN appears see page 10 2 Continue as for a normal external call see page 6 Storing Personal Speed Dials To store a personal speed dial 1 Press PROGRAM and then SPEED DIAL 2 Enter the phone s passcode see page 33 3 The display shows 0 9 OR DSS KEY Press the number 0 to 9 or DSS key under which you want to store the speed dial Note DSS key 1 matches personal speed dial number number 1 DSS key 2 matches personal speed dial number number 2 etc 4 The display shows the current stored number if set Press DELETE and dial the number e lf external prefix 9 to the number this is the normal number to seize an external line Your System Manager will inform you if you have to add a different prefix before external numbers 5 When finished press DONE 6 Select another store or press PROGRAM to finish 38DHB0002UKCL Issue 5 12 00 INDeX 9 1 2030 50 60 Page 10 PIN amp
44. s DIAL EXTENSION Enter the extension for whom you want to leave a message Voice Manager plays the extension s mailbox name and gives a tone Speak your message and press FINISH e To check your message press REVIEW e To change the message press RERECORD e To send the message if okay press SEND e To cancel the message press ANSWER RELEASE If you want to leave another message press NEXT otherwise replace the handset Modifying Your Mailbox To modify your mailbox name password and greeting 1 2 Press VOICE and then MODIFY if lines to the Voice Manager are busy the phone shows a WAIT option The display shows ENTER PASSCODE Enter your mailbox passcode If you make an error press CANCEL to restart 3 Once the Voice Manager accepts your passcode select the 4 INDeX 9 1 2030 50 60 feature you wish to change each has options to LISTEN CHANGE and FINISH e To alter your password select PASSWORD Do not set an obvious password such as 1234 0000 or your extension number e To alter your greeting select PERM MSG e To alter your mailbox name select NAME When finished replace the handset 38DHB0002UKCL Issue 5 12 00 System Manager Phones Page 37 System Manager Phones What are System Manager Phones The System Manager can give special System Manager status to some display phones Those phones can then access a set of extra features Night Service Phones
45. s eCALL 38DHB0002UKCL Issue 5 12 00 INDeX 9 1 2030 50 60 Page 8 Making Calls Making Calls from the INDeX Directory Using the INDeX Directory your phone can display a selected entry from an index of either extensions or speed dial names plus their numbers There are two methods of selecting entries of names and numbers from the INDeX Directory e By Alpha Group e By Dial by Name In addition the INDeX Directory entries can be sorted either by 1 name or by last name The particular method used and 1 or last name search is selected by your System Manager Consult your System Manager for which method is available to you and if the sorting is by 1 or last name To make a call using an Alpha Group search of the INDex 1 Press INDexX for an internal call or SPEED DIAL and then INDexX for an external number 2 Press the key matching the 1 letter of the name you want For example to display the L Alpha Group press the JKL key 3 times The INDeX System displays the 17 name beginning with L from it s Directory entries e To move through the names beginning with L press the keys on the right and left of the current name e To skip forward 10 names press SKIP e To select another letter press a letter key 3 To dial the name number shown press CALL otherwise to exit the INDeX Directory press ANSWER RELEASE To make a call using Dial by Name search of the INDeX 1 Press INDexX for an internal call or SPEED
46. s to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others Intellectual property related to this product including trademarks and registered to Lucent Technologies has been transferred or licensed to Avaya This confidential document is the property of Avaya and without its prior written consent may not be disclosed to a third party nor copied Any comments or suggestions regarding this document should be sent to gsspublishing avaya com Copyright 2000 Avaya Avaya Global SME Solutions Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1707 376933 Email globalsme avaya com Web http www sdxplc com INDeX 9 1 2030 50 60 38DHB0002UKCL Issue 5 12 00
47. t you want to check 2 The extension s status appears on the right hand display FREE BUSY or NU Number Unobtainable 3 Dial another number or press CANCEL If the extension displayed is free 1 For an unannounced transfer press ANSWER RELEASE 2 To make an enquiry press HOLD This holds your current caller and rings the dial ahead extension 3 If unanswered press HOLD to retrieve your first call 4 If answered either press ANSWER RELEASE to transfer your call or press HOLD again to switch between calls You can set your phone to always automatically hold your current call and ring the dial ahead number if it is free rather than display FREE To select show free or ring if free 1 Press PROGRAM and then SCROLL Press CALLFREE 2 Enter the phone s passcode see page 33 3 To change the current setting press CHANGE 4 Press DONE and then press PROGRAM to finish INDeX 9 1 2030 50 60 38DHB0002UKCL Issue 5 12 00 Diverting Calls Page 19 Diverting Calls Using Diverts Your phone can store diverts for different situations i e when busy not answering and to divert all calls You can divert to an extension a speed dial or personal number mobile home delegate etc e Divert on Busy Used when your phone is on a call When set callers cannot set a callback or camp on e Divert on No Answer Used after a call rings your phone for a set period see page 30 e Divert All Used with th
48. tensions Contact your System Manager to enable this feature To set a forward 1 Press PROGRAM and then ORWARD 2 The display shows FORWARD FROM Enter the phone from which to forward calls and press DONE 3 Enter that phone s passcode see page 33 4 The display shows FORWARD TO and the phone s current Divert All number if set 5 To change the forward press CANCEL and enter the new number for diverting all calls 6 Press DONE and then press PROGRAM to finish 38DHB0002UKCL Issue 5 12 00 DSS Keys Page 21 DSS Keys Setting Up a DSS Key Phones have eight DSS keys along their right hand edge Each can store a line extension or group number They allow you to dial those numbers in a single key press and do actions such as pickup unpark etc You can also use DSS keys to dial personal speed dial numbers see page 9 In addition certain network environments may allow you to program remote extensions under DSS keys Consult your System Manager for details To set a DSS BLF key directory number 1 Press PROGRAM and then the DSS key to use 2 Enter the phone s passcode see page 33 3 The display shows the current stored number if set 4 Press CANCEL and dial the number to store 5 Select another DSS key or PROGRAM to finish Using DSS Keys Once setup you can use the DSS key for the following actions You can also use DSS keys to dial personal speed dial numbers see page 9 To mak
49. tting up Soft DSS keys you must decide e How many Soft DSS keys do you want Half line mode supports up to 4 keys Full line mode supports up to 2 keys but shows more information e What Soft DSS key features do you want to have You can use half line mode to make calls only You can use full line mode to make calls send alerts etc e What type of calls do you want to make receive When using Soft DSS keys to make a call the usage setting of your phone and the phone called determines the type of call The possibilities are e Standard Call The same as a normally dialled call e Page Call The extension called hears a single tone and can then hear you you cannot hear them e Direct Call The extension called hears a single tone and then you can hear each other There are 4 usage settings Normal Auto Answer Voice and Intercom See Changing the Soft DSS Usage on page 28 for how the different usage settings interact Setting Up Soft DSS Keys To clear the Soft DSS keys after setup cancel all the set extensions see Changing the Soft DSS Extensions To setup Soft DSS keys 1 Press PROGRAM SCROLL and then SOFT DSS 2 Enter the phone s passcode see page 33 3 The phone shows NO SOFT DSS KEYS Press CHANGE until the display mode required appears then press DONE 4 Enter the first extension number and then press NEXT If the right hand display is blank you can enter another If you have ent
50. unless they transfer the call When you hold a call your phone shows its details on the right of the display and the caller hears music if installed You can only hold one call To hold a call 1 Press HOLD Pressing ANSWER RELEASE now or replacing the handset parks the call see page 18 2 Retrieve the call by pressing HOLD again or make another call enquiry call and then 3 Press the symbol if shown opposite the name to switch the display between the current and the held call details e To switch between calls press HOLD e To conference press CONFER see page 14 e To transfer the held call press ANSWER RELEASE 38DHB0002UKCL Issue 5 12 00 INDeX 9 1 2030 50 60 Page 18 Transfer Park amp Hold Calls Parking Calls You can retrieve parked calls at any other extension on the system Your phone displays calls you parked by a flashing symbol next to the line number You can park several calls simultaneously Calls parked and not retrieved may recall your phone a short time To park an external call 1 During the call press PARK To unpark calls parked at your extension 1 Press the display key next to the flashing symbol To unpark a call at another extension 1 Dial the parked call s line number external calls only Dialling Ahead On incoming call you can display the status of another extension or group without interrupting your call To dial ahead during a call 1 Dial the number tha
51. vice when it displays a G symbol It also changes according to time date and day of the week As the call barring settings vary for each site this guide cannot fully detail their effect Making Internal Calls During the call the display shows the call progress You can also make calls using the INDeX Directory feature see Making Calls from the INDeX Directory below or DSS keys see page 21 amp page 25 To dial an internal call 1 Dial the extension number A triple tone means that extension is diverting calls to an external number 2 If unanswered your phone provides options to wait or notify the extension see page 11 3 If answered use the handset or work handsfree e f your phone displays a eRINGER option then the called extension is set to automatically connect internal calls Press eRINGER to send a reminder ring if no one has answered the call Making a Page Call You can page any INDeX phone or group They hear the call without doing anything though you cannot hear them They can also turn the page into a normal call see page 15 If the phone paged is diverting calls the page also diverts except group pages To page an extension or group 1 Press PAGE Your phone displays PAGING 2 Pickup the handset or talk handsfree 3 Dial the number or press a DSS key see page 21 4 If busy or unavailable the display shows options to wait or leave a message see page 11 5 Speak and then press ANSWER RELEASE IN
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