Partner Feature Code List For ACS
Contents
1. gt Outside Conference Denial 109 determines if users can include more than one outside party in a conference call Use this feature to determine if users can include more than one outside party in a conference call e This feature setting applies to all system users e A conference call connects up to five parties including the conference originator If outside conference is allowed you can have up to two outside parties and up to three inside parties If outside conference is disallowed you can have one outside party and up to four inside parties To allow or disallow conferences with two outside parties 1 Press feature 00 system program system program 109 at extension 10 or 11 2 Press Next Data until the appropriate value appears 1 Allow conference calls with up to two outside parties the factory setting 2 Disallow conference calls with two outside parties 3 Select another procedure or exit programming mode gt Automatic System Answer Delay 110 specifies the number of times an incoming call should ring before it is answered Use this feature to specify the number of times 0 9 an incoming call should ring before it is answered by Automatic System Answer e Automatic System Answer Delay works independently of Line Ringing which determines how an outside call rings at an extension immediately after a 20 second delay or not at all Automatic System Answer Delay specifies the number2. Use these features to identify an extension to which a doorphone is connected A doorphone is usually placed near an entrance to screen visitors You can connect up to two door phones to the system use Doorphone 1 Extension 604 to identify the extension for the first doorphone and Doorphone 2 Extension 605 to identify the extension for the second doorphone e An extension cannot be used for a doorphone and a hotline at the same time However hotlines and doorphones can have the same alert extensions You should not assign doorphones to extension 10 11 or to the first two extensions of any 308EC or 206 modules Remove voice messaging system mailboxes from doorphone extensions You cannot bridge two doorphones together To prevent outside calls from being made or received on the doorphone use Line Assignment 301 to remove all outside lines and or Pool Extension Assignment 314 to remove all pools from the doorphone extension Automatic Line Selection for the doorphone extension will be automatically set to select intercom lines first e You can use Message Light On with the doorphone for example the doorphone s lightflashes as a prearranged signal to a delivery person provided the doorphone is connected to a processor module or to a Release 3 0 or later 206 module To program a doorphone extension 1 Press feature 00 system program system program 604 for doorphone 1 or 605 for doorphone 2 at extension 10 or 1
3. gt VMS Hunt Schedule 507 determines whether outside lines hunt all the time during day operation or only at night Use this feature to determine whether the outside lines assigned to Hunt Group 7 hunt through the VMS Hunt Group all the time only during Day operation Night Service is off or only during Night operation Night Service is on This feature affects only the Automated Attendant service of the voice messaging system You can program VMS Hunt Schedule on a per line basis You must use Hunt Group Extensions 505 to assign the extensions associated with the voice messaging system hardware to Hunt Group 7 If you set the VMS Hunt Schedule for Day Only or Night Only you must use Night Service Button 503 to program a Night Service Button for extension 10 When the VMS Hunt Schedule is set to Day Only and Night Service is turned off in Day mode calls coming in on lines assigned to the hunt group are sent to the hunt group If Night Service is turned on in Night mode incoming calls do not go to the hunt group When the VMS Hunt Schedule is set to Night Only and Night Service is turned off in Day mode calls coming in on lines assigned to the hunt group are not sent to the hunt group If Night Service is turned on in Night mode incoming calls go to the hunt group To change the VMS Hunt Schedule setting for the voice messaging system s Automated Attendant Service Press feature 00 system program system progr
4. If you have less than 16 lines actually equipped for service you may remove the unequipped line appearances from the extension telephones by using Line Assignment 301 gt Transfer Return Rings 1 05 programs the number of times a transferred call rings before it returns to an extension By the factory setting transferred calls return to the originating extension if they are not answered However you can program the transferred call to return to another extension And you also can program the number of times a transferred call rings before it returns to an extension e Use this feature which applies to all system extensions to define the number of times a transferred call rings before it goes to the transfer return extension e If you have a fax machine or an answering machine connected to the system set Transfer Return Rings to a number greater than the number of rings at which these devices answer e The system does not start counting the number of rings for a transferred call to determine when it goes to the transfer return extension if it is not answered until the transfer originator hangs up e If you program Hunt Group Extensions 505 make sure this setting is four or more rings This setting allows the call to continue hunting to other group extensions if it is not answered by the first group extension where it rings To change the number of times a transferred call rings before returning to the transfer return ex
5. Press Next Data until the appropriate value appears 0 Not Active 1 10 seconds 2 20 seconds 3 30 seconds 4 45 seconds 5 60 seconds the factory setting 6 90 seconds 7 120 seconds 8 150 seconds 9 180 seconds 3 Select another procedure or exit programming mode gt Dial Mode 201 identifies individual phone lines as touch tone or rotary Use this feature to identify individual lines as touch tone or rotary Check with your local telephone company if you are not sure which type of line is being provided to you e If you are having difficulty using touch tone telephones on rotary lines you may need to adjust the Rotary Dialing Timeout 108 e If the system has rotary lines you can use Touch Tone Enable F08 to send touch tone signals over a rotary line for example to access bank by telephone services If Dial Mode is set to Rotary star codes are entered by dialing 11 instead of If you have users at extensions with Outgoing Call Restriction 401 set to Local Only who are calling out on lines with the Dial Mode set to Rotary you should add 11 to an Allowed Phone Numbers List 407 and assign the list to these extensions Otherwise when the users at the restricted extensions dial 1 to begin a star code the system interprets this as an attempt to place a long distance call the call is blocked and the user hears the reorder tone The 1600 DSL module Release 4 0 and
6. but all calls ring at the tip ring device using a single ring burst The system does not pass distinctive ringing patterns generated by a PBX or central office through to extensions regardless of the setting for this feature To change the Distinctive Ring setting Press feature 00 system program system program 308 at extension 10 or 11 At the Extension prompt enter the number of the extension to be programmed Press Next Data until the appropriate value appears 1 Active outside intercom and transferred calls ring differently using the system s distinctive ringing patterns the factory setting 2 Not Active outside intercom and transferred calls all ring using a single ring burst To program another extension press next item or prev item until the extension number appears on the display Repeat Step 3 Select another procedure or exit programming mode gt Intercom Dial Tone 309 determines the type of dial tone that the system provides at an extension Use this feature to determine the type of dial tone that the system provides at an extension It may be necessary to change this setting to Machine outside line dial tone for an autodialing device such as a fax or modem that has trouble making calls For example if you have a modem that checks for outside line dial tone before dialing use this procedure to change from Regular to Machine dial tone Use this procedure only if an autodialing devi
7. or Auto Dialing but not Marked System Speed Dial numbers e Automatic Line Selection does not apply for an extension programmed with ForcedAccount Code Entry you must manually select a line or pool after entering an account code e Do not assign Forced Account Code Entry to an External Hotline 311 extension If a System Password 403 is required to override dialing restrictions for an extension you must enter it before entering the account code If SMDR is used the account code assigned to incoming or outgoing calls prints on callreports If a Forced Account Code List exists only valid account codes are printed on the call report You do not need a forced account code to answer incoming calls gt Distinctive Ring 308 determines whether calls should ring at a phone using a distinctive ringing pattern 1 2 3 a Use this feature to determine whether calls should ring at a tip ring device using the system s distinctive ringing patterns different patterns for outside intercom and transferred calls or whether all calls to the tip ring device should ring like outside calls Change the setting to Not Active if a tip ring device such as a modem or answering machine does not pick up intercom or transferred calls If distinctive ring is set to Not Active for an extension with both a system telephone and a tip ring device the system telephone continues to use the system s distinctive ringing patterns
8. transferred and intercom calls The volume of an abbreviated ring is lower than a normal ring Calls to a busy extension ring at a lower volume than normal even if Abbreviated Ringing is set to Not Active gt Transfer Return Extension 306 identifies a different return extension for an unanswered call By the factory setting transferred calls return to the originating extension if they are not answered However you can program the transferred call to return to another extension And you also can program the number of times a transferred call rings before it returns to an extension Use this feature to identify a different return extension for the extension that transfers a call e An unanswered transferred call returns to the transfer return extension identified for the extension transferring the call not the extension receiving the call Do not designate an extension associated with auto attendant or voice messaging system hardware as the transfer return extension for any user extension The transfer return extension for any extensions associated with auto attendant or voice messaging system hardware should be extension 10 or another extension with a person who can assist the caller e AA Extensions 607 is used to identify the extensions associated with auto attendant hardware and Hunt Group Extensions 505 is used to identify the extensions associated with voice messaging system hardware e Transfer return calls do not r
9. 402 This setting tells the system whether a 0 for operatorassisted calls or a 1 for direct dial calls is required when users make long distance calls e f Star Code Dial Delay 410 is active after a valid star code is dialed the system resets the dialing restrictions to check the number beginning with the first digit after the star code e If you want to go to another programming procedure when entering telephone numbers in a list you must press Next Procedure Prev Procedure since entering and a three digit code is considered part of the telephone number SECURITY ALERT If you are restricting an extension from placing long distance calls do not place numbers beginning with a 0 on an Allowed Phone Number List for the extension Once a user is active on an operator assisted call the user can avoid dialing restrictions by asking the operator to dial restricted numbers gt Allowed List Assignments 408 assign up to eight Allowed Phone Number Lists to a specific extension Use this feature to assign up to eight Allowed Phone Number Lists to a specific extension You must use Allowed Phone Number Lists 407 to create the lists of allowed telephone numbers before you use this procedure To assign Allowed Phone Number Lists to an extension Press feature 0 0 system program system program 408 at extension 10 or 11 Enter the number of the extension to be programmed Enter the list num
10. ACS R7 0 PC Administration set the number of rings to 1 ring or more To change the number of times an incoming call rings at extension 10 before the system answers it N a Press feature 00 system program system program 112 at extension 10 or 11 To change the number of rings press Next Data until the appropriate value appears Values range from 0 to 9 where 0 means the call is answered immediately The factory setting is 2 Select another procedure or exit programming mode gt Direct Extension Dial Button 113 permits an outside caller to dial an extension or Hunt Group directly Use this feature to program a button to turn Direct Extension Dial DXD on and off DirectExtension Dial permits an outside caller to dial an extension or Hunt Group directly without the aid of the operator DXD calls also can be transferred directly into a Calling Group It is ideal for outside callers who frequently talk with specific employees or service groups and know the extension number they are trying to reach When an outside call rings on a line programmed with Direct Extension Dial the system picks it up after a specified number of rings and plays a short message prompting the caller to dial the digits of the designated extension Hunt Group or Calling Group e This feature is available only on the system telephone at extension 10 e Use only one automated answering option for incoming calls either this feature t
11. The system uses two buttons to represent the main pool 880 and one for each auxiliary pool 881 882 883 You can assign up to five pool buttons per extension You cannot assign pool buttons to extension 10 or to any key extension The main pool buttons are always assigned to the two leftmost buttons on the bottom row of a system telephone You cannot use Select Button Setting 3 for the main pool 880 e f you select Not Assigned Setting 2 for the main pool 880 during Pool Extension Assignment programming the main pool is removed from the two leftmost buttons on the bottom row of the system telephone at that extension The buttons are then available for programming lines auxiliary pools or system features If the main pool is ever reassigned to that extension previous programming is erased Auxiliary pool buttons are located next to the main pool buttons unless you select Setting 3 to choose a button location when programming You can assign up to four pools to a single line telephone but a single line telephone can make only one call at a time To make a call the user lifts the handset and dials 9 the system selects the first available pool based on the Automatic Line Selection programmed for that extension Alternately the user can dial a pool access code to make a call by using a specific pool You should use Pool Line Assignment 207 prior to this procedure to assign lines to or remove lines from pools You can use Line Assign
12. To assign or unassign the extension press Next Data until the appropriate value appears 1 Assigned 2 Not Assigned the factory setting To program another extension press next item or prev item until the extension number appears on the display Repeat Step 3 Select another procedure or exit programming mode gt Music On Hold 602 activates or deactivates the Music On Hold jack on the processor module Use this feature to activate or deactivate the Music On Hold jack on the processor module The jack must be active and an audio source must be connected to the jack to provide recorded music or messages to callers on hold If Music On Hold is Not Active or if no audio source is connected callers on hold hear silence The audio source must be connected to the control unit by using an RCA phono plug The Music On Hold input jack accepts a maximum input of 2 Volts at 50 Kohms If the audio source develops trouble such as a bad tape you can quickly turn it off by changing the Music On Hold setting to Not Active until you are able to solve the problem You can adjust the volume of Music On Hold using Music On Hold Volume 614 If Ring on Transfer 119 is Not Active and Music On Hold is Active transferred callers hear Music On Hold until the call is answered If Music On Hold is Active users with system telephones with speakers can playBackground Music through their telephones speakers If Auto
13. a different Recall Timer setting by pressing Next Data or Prev Data For example to increase the Recall Timer setting to 750 msec press prev Data until a display similar to the following appears Recall Timer Duration 30 750 msec You also can enter the setting number directly For example to set the Recall Timer to 750 msec press 30 Recall Timer settings run from 01 to 80 25 to 2000 msec in 25 msec increments 18 450 msec is the factory setting 3 Select another procedure or exit programming mode gt Rotary Dialing Timeout 108 changes the length of the Rotary Dialing Timeout Use this feature to change the length of the Rotary Dialing Timeout You may need to change the length of the timeout if you have any rotary lines and you are having trouble calling out on tip ring touch tone telephones For example if users dial slowly and calls are not completed or are connected to wrong numbers lengthen the timeout e Do not change this setting unless the system is experiencing problems e Use this feature only if the Dial Mode 201 for at least one outside line in the system is set to rotary To change the length of the Rotary Dialing Timeout 1 Press feature 00 system program system program 108 at extension 10 or 11 2 Press Next Data until the appropriate value appears 1 4 seconds 2 8 seconds the factory setting 3 12 seconds 3 Select another procedure or exit programming mode
14. another line press next item or prev item until the line number appears on the display Then repeat Step 3 Repeat Steps 3 and 4 for all the lines that you want to identify Select another procedure or exit programming mode Oar gt Direct Extension Dial Lines 205 identifies the lines on which incoming calls are to be answered for direct extension dial Use this feature to identify the lines on which incoming calls are to be answered for Direct Extension Dial Assign all lines programmed with Direct Extension Dial to extension 10 or its transfer return extension If a caller enters an invalid extension number or does not enter one at all the call is transferred to the operator at extension 10 or to the designated transfer return extension for extension 10 e To intercept a call while the message is playing the red light next to the line button is on steady press the line button and lift the handset The message stops playing when the call is retrieved e You must program a button on the system display telephone at extension 10 to turn Direct Extension Dial on and off Use Direct Extension Dial Button 113 to program the button e Calls that ring on lines programmed with Direct Extension Dial are picked up after two rings as a factory setting To change the number of rings use Direct Extension Dial Delay 112 e You can set SMDR Talk Time 611 to Active to include the Talk field on call reports For an inco
15. assigned to the extension so the line cannot be accessed by Direct Line Pickup If an extension s access to a line is set to No Access or In Only the extension cannot place calls on that line neither by pressing the line button nor by using Direct Line Pickup lIdle Line If an extension s access to a line is set to No Access or Out Only the extension cannot receive calls on that line that are ringing at other extensions neither by pressing the line button nor by using Direct Line Pickup Active Line Caller ID information does not appear for ringing calls on lines programmed for Out Only or No Access If a line is assigned to a telephone but is restricted to No Access the line button LEDs show calling activity but the line cannot be used to place or receive calls gt Display Language English Spanish French 303 changes the language in which display messages appear Use this feature to change the language in which display messages appear if the extension has a system display telephone The language is set for each extension so telephones in the same system can display different languages If SMDR is used the call report header is printed in the language specified for extension 10 To change the Display Language setting for an extension or Oh gt Press feature 00 system program system program 303 at extension 10 or 11 The current Display Language displays Enter the number of the extension to be progra
16. call is being dialed from a region that does not support Caller ID A privacy message Priv displays if the caller has blocked transmission of Caller ID information In Sing Caller ID normally displays the number from which the incoming call is coming When there is no incoming number the system detects a P or an O in the reason for DN Directory Number absence field and substitutes the information sent by the local telephone company central office in the Name parameter field If the name is supplied the system displays it If the name is not supplied either Priv or is displayed 1 The Caller ID Type you set applies to the entire system 2 Achange to the Caller ID Type setting takes effect when the next Caller ID call comes into the system gt Backup Programming Automatic 123 Backup Manual 124 when active the system backs up at 02 00 on the first of the month Use this feature to set up the automatic backup of all programming except the system date day and time When Backup Programming Automatic is set to Active the information is backed up at 2 00 a m on the first day of each month determined by the system date and time settings to a Backup Restore PC Card If Backup Programming Automatic is Active and an automatic backup fails a Backup FailureAlarm message appears instead of the system date and time on the top line of the telephonedisplay at idle Extensions 10 and 11 The mes
17. enter April 26 2008 press 042608 A display similar to the following appears System Date Data 042601 3 Select another procedure or exit programming mode gt System Time 103 changes the time on the the system Changing time amp date on Partner ACS Phone System System Time 103 Use this feature to set the time that appears on system display telephones Enter the time in 24 hour notation In this scheme the hours of the day are 0000 12 midnight to 2359 11 59 p m Since each time must have four digits use leading zeros when necessary The time appears on system display phones as a m or p m not in 24 hour notation To change the System Time System Date 101 Use this feature to set the month day and year The system displays only the month and day on display telephones when the telephone is idle the month day and year print on SMDR call reports The System Date date stamps the backup files when you use Backup Programming To change the System Date 1 Press feature 00 left intercom left intercom 101 at extension 10 1 Press feature 00 left intercom left intercom 103 at extension 10 or 11 or 11 2 Enter a new time in 24 hour notation For example to set the time to 2 15 p m 2 Enter today s date in the form mmddyy month day and year press 1415 including leading zeros for single digit months or days For example to enter A display similar to t
18. forward calls via Cell Phone Connect and Remote Call Forwarding For analog lines and T1 lines without DID the extension must be the Line Coverage Extension 208 for that line You can forward outside intercom transferred and voice signaled calls You cannot forward group calls calls to doorphone alert extensions Voice Interrupt On Busy calls coverage calls transfer return calls Wake Up Service calls and Night Service calls Remote Call Forwarding does not apply to parked calls You cannot use Call Screening F25 for calls that are forwarded The PARTNER system will forward only calls on lines that have reliable disconnect For these lines Hold Disconnect Time 203 must be set to a value other than 00 No Detection The extension must have an available line to forward the call to an outside number The PARTNER system uses the extension s Automatic Line Selection to determine which line to use for the outgoing call gt Copy Settings 399 gt Outgoing Call Restriction 401 specifies the types of outgoing calls that can be made on all lines at an extension Use this feature to specify the types of outgoing calls that can be made on all lines at an extension e If the system is connected to a PBX or Centrex system and a dial out code usually 9 is needed to place calls outside the PBX or Centrex system the control unit may not be able to prevent calls for extensions restricted to Local Only If
19. members of that Hunt Group are busy or have Do Not Disturb on the caller hears ringing which continues until the call is answered Use Hunt Group Extensions 505 to assign extensions to Hunt Groups If you assign lines to Hunt Group 7 for the voice messaging system s Automated Attendant Service you may want to adjust when the lines should ring in the group If you are using a voice messaging system you have two Group Call Distribution options Automated Attendant Service or calls routed directly to the voice mailbox of a specific user Here are some useful applications for Group Call Distribution and Hunt Groups Place the extensions of employees who work in a department in a Hunt Group and assign one or more outside lines to the group This lets outside callers ring the group directly without being transferred by the receptionist For example a mail order company assigns the extensions of its sales representatives to a Hunt Group and assigns a line to the group The company then publishes the number as its customer service number so that a caller can reach a sales representative directly to place an order If you install a voice messaging system assign the system extensions associated with the voice messaging system to Hunt Group 7 Then assign outside lines to Hunt Group 7 for Automated Attendant Service Callers hear a greeting and are prompted to enter digits to transfer to a specific extension or group without the assistance of the
20. occurs you cannot dial an outside line and must re enter a valid account code to dial out Each list entry can include up to six digits You can use the wildcard character by pressing the hold button on a system telephone to match any single digit it appears as on the telephone display For example your company s Sales Department has a three digit account code the first digit represents the department and second and third digits represent the individuals in the department You enter 4 hold hold as the list entry e You can enter more than the required digits for an account code for tracking purposes For example a Customer Service Department s account code is 123 Representatives in the department must dial at least 1 2 3 to get an outside line but can enter additional digits to track a specific customer or item number gt Star Code Dial Delay 410 forces a delay in Auto Dialed calls so that the system waits until the second dial tone begins Central offices of some telephone companies support the use of star codes before the dialed telephone number to obtain special services For example in some areas you can dial 67 to prevent Caller ID information from being sent to the called party Rotary telephones use 11 in place of the Star Code Dial Delay is designed to help prevent misdialing when star codes are used For information about the star codes that your central office supports contact your local telephone co
21. of rings a caller hears before the system answers the call e Ifyou use Caller ID make sure Automatic System Answer Delay is set to 2 rings or more to ensure that Caller ID information is captured e If you use T1 lines with Direct Inward Dialing DID that are not administered for Direct Inward Dialing DID in PARTNER ACS R7 0 PC Administration set the number of rings to 1 ring or more To change the number of times an incoming call rings at extension 10 before the system answers it Press feature 00 system program system program 110 2 Tochange the number of rings press Next Data until the appropriate value appears The number of rings can be from 0 to 9 with O meaning immediate answering of the call The factory setting is 2 rings 3 Select another procedure or exit programming mode gt Automatic System Answer Button 111 helps the operator answer calls during busy periods Use this feature to program a button to turn Automatic System Answer ASA on and off This feature helps the operator answer calls during busy periods This feature is available only on the system telephone at extension 10 Program an Automatic System Answer Button on a button with lights on the system display telephone at extension 10 This feature is not supported on a button without lights The Automatic System Answer Button returns to the status on off it was in before a power failure occurred or System Reset 728 wa
22. one extension to log all calls received at any extension on specific lines Use this feature to program a maximum of one extension to log all answered Caller ID calls and all unanswered Caller ID calls received at any extension on specific lines You must use the Caller ID Call Log Line Association 318 programming procedure to associate lines with the extension that will log all calls Then use the Caller ID Log All Calls feature to allow the extension to log all Caller ID calls on the associated lines Once the features are activated for an extension when the user activates the Caller ID Call Logging and Dialing F23 all Caller ID calls that are answered or unanswered by any extension on the associated lines are logged A telephone symbol a vertical handset appears in the Call Status Display to indicate that the call being viewed has been answered Caller ID Log All Calls is available on 24 character PARTNER 18D and 34D display telephones It is not available for MLS MLC Transtalk 9000 series or tip ring telephones The Caller ID Log All Calls feature is useful when a user needs information for all calls received in the system For example a supervisor could use the log for quality assurance by contacting callers and inquiring about the customer s satisfaction with the results of the call e To view the Caller ID Call Log a Caller ID Call Logging and Dialing button must be programmed on a button with lights on a
23. program system program 402 at extension 10 or 11 Press Next Data until the appropriate value appears 1 0or 1 required before Area Code and Number the factory setting 2 Area Code and Number Only 3 Select another procedure or exit programming mode gt System Password 403 defines a four digit password to override dialing restrictions Use this feature to define a four digit password that users can enter from PARTNER and MLS telephones to override dialing restrictions if the extension has access to an outside line e This feature is available only on PARTNER and MLS telephones e The password overrides all dialing restrictions except Line Access Restriction 302 and Pool Access Restriction 315 Once a password is programmed you must enter it to turn Night Service on and off Additionally if Night Service is on users in the Night Service Group must enter thepassword to make any outgoing calls except calls to numbers on the Emergency Phone Number List 406 and Marked System Speed Dial numbers Dialing restrictions for extensions not in the Night Service Group remain the same as during normal daytime operation gt Disallowed Phone Number Lists 404 specify telephone numbers that users cannot dial Use this feature to specify telephone numbers that users cannot dial For example you may want to prevent calls to a specific telephone number or to categories of numbers such as internati
24. program a System Password 403 you must enter the password when turning Night Service on or off In addition when Night Service is on users in the Night Service Group can dial only numbers on the Emergency Phone Number List 406 and Marked System Speed Dial numbers without entering the System Password Night Service with a System Password is useful for controlling unauthorized use of phones after hours If you have a voice messaging system VMS Hunt Schedule 507 determines when outside calls should ring the VMS Hunt Group always day only or night only The status of the Night Service Button at extension 10 tells the voice messaging system to operate in day or night mode The Night Service Button returns to the status on off it was in immediately prior to a power failure or to System Reset 728 being used e Night Service is unavailable on T1 lines with Direct Inward Dialing DID gt Night Service Group Extensions 504 assigns extensions to the Night Service Group Use this feature to assign extensions to the Night Service Group When Night Service is on and a call comes in all extensions in the Night Service Group ring immediately regardless of normal Line Ringing settings Any extensions that would normally ring during the day also ring e Do not include extensions connected to certain auxiliary equipment auto attendants voice messaging systems internal or external hotline telephones or doorp
25. system display telephone This feature is not supported on a button without lights e Transfer Return calls that are answered at the return extension are not logged even if Caller ID Log All Calls is set to active gt Call Coverage Rings 116 or 320 defines the number of times call ring before they are sent to the covering extension Use this feature to define the number of times intercom transferred and outside calls on lines assigned ownership ring at an extension before they are sent to the covering extension In Release 2 0 of the system when you program Call Coverage Rings 116 it applies to all system extensions programmed for Call Coverage In systems of Release 3 0 or later you can program Call Coverage Rings 320 on an individual extension basis If an extension has Call Coverage and VMS Cover active covered calls ring at the covering extension for the specified number of Call Coverage Rings If the covering extension does not answer the call is routed to the voice mailbox of the extension that activated Call Coverage after the specified number of VMS Cover Rings 117 or 321 e If the covering extension has Do Not Disturb active the call is routed immediately to the voice mailbox of the extension that activated Call Coverage gt VMS Cover Rings 321 defines the number of times a call rings before it is sent to a user s voice mailbox Use this feature to define the number of times a call rings before it
26. the number beginning with the first digit after the star code gt Disallowed List Assignments 405 assigns up to eight disallowed phone number lists to specific extensions Use this feature to assign up to eight Disallowed Phone Number Lists to specific extensions e You must use Disallowed Phone Number Lists 404 to create the lists of disallowedtelephone numbers before you use this procedure e When a Disallowed Phone Number List is assigned to an extension the list applies to alllines to which the extension has access e You can create up to eight Disallowed Phone Number Lists of up to 10 telephone numbers each A Disallowed Phone Number can be up to 12 digits long and may include 0 9 and hold the wildcard character displayed as gt Emergency Phone Number List 406 up to 10 telephone numbers that all users can dial regardless of dialing restrictions Use this feature to create a list of up to 10 telephone numbers that all users can dial regardless of dialing restrictions provided they have access to an outside line Typical list entries include fire police and emergency services numbers You can use Emergency List entries to override numbers that would otherwise be disallowed For example if you created Disallowed List entries to prevent calls to area code 201 but you want to allow calls to a specific number in that area code such as the number of a manager who is on call after h
27. 1 2 Enter the doorphone two digit extension number or press Remove to unassign an existing doorphone extension 3 Select another procedure or exit programming mode gt Doorphone Alert Extensions 606 identifies extensions that are signaled when a doorphone button is pressed Use this feature to identify extensions that are signaled when a doorphone button is pressed You cannot bridge two doorphones together If Do Not Disturb is active at a doorphone alert extension the person at the doorphone hears signaling but the alert extension is not signaled e Ifa Contact Closure on the Contact Closure Adjunct controls a door lock consider assigning the Doorphone Alert Extensions to the Contact Closure Group 612 for thatContact Closure Only extensions assigned to that Contact Closure Group can activate the door lock To identify doorphone alert extensions 1 Press feature 00 system program system program 606 at extension 10 or 11 2 Enter the first alert system extension number 3 Press D until the appropriate value appears 1 Not an Alert Extension the factory setting 2 Doorphone 1 Alert Extension 3 Doorphone 2 Alert Extension 4 Doorphones 1 and 2 Alert Extension 4 To identify another alert extension press Next item or Prev item until the extension number appears on the display then repeat Step 3 5 Select another procedure or exit programming mode gt Automated At
28. 10 or 11 2 Press Next Data until the appropriate value appears 1 All Calls outgoing and incoming the factory setting 2 Outgoing Only 3 Select another procedure or exit programming mode gt SMDR Top of Page 609 notifies the system that the printer has been aligned to the top of a new page Use this feature to notify the system that the printer has been aligned to the top of a new page Use this feature after inserting paper clearing a jam or to print a new header after changing SMDR Output Format or SMDR Talk Time When this feature is used the system prints a new call report header e This procedure is skipped in the sequence of programming procedures when cycling To use this procedure enter the code directly e You can use Display Language 303 to specify the language in which the call report page header should print To program SMDR Top of Page Make sure the paper in the printer is aligned at the top of a new page Press feature 00 system program system program 609 The system responds by printing the call report page header Select another procedure or exit programming mode PONS gt SMDR Output Format 610 specifies whether 15 or 24 digits is printed in the Number field on the call report Use this feature to specify whether a maximum of 15 digits or 24 digits is printed for dialed numbers in the Number field on the call report The longer field is useful for businesses su
29. Assigned 2 Not Assigned the factory setting To assign or unassign a second auto attendant extension press Next item or Prev Item until the extension number appears on the display Then repeat Step 3 Select another procedure or exit programming mode gt SMDR Record Type 608 specifies whether all calls or outgoing calls only are to be included on call reports Use this feature to specify whether all calls or outgoing calls only are to be included on call reports e The date and time that appear on call reports are determined by System Date 101 and System Time 103 The call report page header prints in the Display Language 303 specified for extension 10 If Account Code Entry optional or forced is used to enter an account code for a call the account code prints on the call report If there are entries in the Forced Account Code List 409 only valid account codes and any other entered digits up to 16 print on the call report e Marked System Speed Dial numbers appear on the call report as F nnn where nnn is the Speed Dial code e If you use Caller ID SMDR reports include the telephone numbers of incoming calls e Call records for incoming calls on T1 lines with Direct Inward Dialing DID are reported only if SMDR Record Type 608 is set to 1 All Calls To identify the type of calls to include for call reporting Press feature 00 system program system program 608 at extension
30. Feature code list for Partner ACS gt System Date 101 sets the date on the the system Changing time amp date on Partner ACS Phone System System Time 101 Use this feature to set the time that appears on system display telephones Enter the time in 24 hour notation In this scheme the hours of the day are 0000 12 midnight to 2359 11 59 p m Since each time must have four digits use leading zeros when necessary The time appears on system display phones as a m or p m not in 24 hour notation To change the System Time 1 Press feature 00 left intercom left intercom 103 at extension 10 or 11 2 Enter a new time in 24 hour notation For example to set the time to 2 15 p m press 1415 A display similar to the following appears System Time Data 1415 This time appears on system display phones as 2 15 p 3 Select another procedure or exit programming mode System Date 101 Use this feature to set the month day and year The system displays only the month and day on display telephones when the telephone is idle the month day and year print on SMDR call reports The System Date date stamps the backup files when you use Backup Programming To change the System Date 1 Press feature 00 left intercom left intercom 101 at extension 10 or 11 2 Enter today s date in the form mmddyy month day and year including leading zeros for single digit months or days For example to
31. a specific outside line so the extension can activate Call Coverage or VMS Cover for that line This feature applies only if you have a voice messaging system Only one owner can be assigned to a specific line However multiple lines can be owned by the same extension This feature provides an alternative method of routing outside calls to the voice messaging system for Call Answer Service This feature has no effect on the CO Line Ownership procedure in PARTNER MAIL PARTNER MAIL VS or the PARTNER Voice Messaging PC Card An extension s owned line is eligible for coverage only if Line Ringing is set to Immediate Ring or Delayed Ring and Line Access Restriction 302 or Pool Access Restriction 315 is set to No Restriction or In Only Use Call Coverage to redirect an extension s calls on owned lines to the covering extension Use Call Coverage Rings 116 or 320 to specify the number of times a call rings at the owner s extension before it is sent to the covering extension Use VMS Cover or Automatic VMS Cover 310 to redirect the extension s calls on owned lines to the voice messaging system Use VMS Cover Rings 117 or 321 to specify the number of times a call rings at the owner s extension before it is sent to the voice messaging system To use Call Screening F25 the station must be the Line Coverage Extension for that line gt Unique Line Ringing 209 assigns a ringing pattern to differentiate by so
32. al hotline because it will prevent the outside number from being dialed Remove external hotlines from Night Service Group Extensions 504 Calling Group Extensions 502 and Hunt Group Extensions 505 Do not assign Forced Account Code Entry 307 to the external hotline gt Voice Interrupt On Busy 312 identifies extensions that can receive Voice Interrupt On Busy calls Use this feature to identify extensions that can receive Voice Interrupt On Busy calls A Voice Interrupt On Busy call is a special intercom call that lets a user the originator interrupt and speak to another user the recipient who is busy on an intercom or outside call When Voice Interrupt On Busy is initiated the recipient hears two beeps before hearing the originator s voice The third party to whom the recipient is speaking probably can hear both the beeps and the faint sound of the originator s voice This feature typically is used by the receptionist to alert the boss to an important incoming call or event when the boss is already on a call Voice Interrupt On Busy is available only on system telephones The Voice Interrupt On Busy tone two beeps is unique to distinguish it from a voicesignaled intercom call tone one beep If a Voice Interrupt On Busy call is made to an idle extension the originator and the recipient hear a voice signaled intercom call tone one beep instead e f you receive a Voice Interrupt On Busy call and press HOLD the th
33. am 507 at extension 10 or 11 2 Enter the line number The current setting is displayed 3 Press D until the appropriate value appears 1 Always the factory setting 2 Day Only 3 Night Only 4 5 To set VMS Hunt Schedule for another line press n or p until the line number appears on the display Then repeat Step 3 Select another procedure or exit programming mode gt Fax Machine Extensions 601 identifies the extensions to which fax machines are connected Use this feature to identify the extensions to which fax machines are connected If you want to monitor fax machine status and make one touch transfers to the fax machine program a Fax Management button To prevent other extensions from interrupting a fax call program the fax extension for Automatic Extension Privacy 304 Remove voice messaging system mailboxes from extensions before assigning them as fax extensions If an automatic fax call comes in on a line covered by PARTNER Messaging or the PARTNER MAIL system the Automated Attendant Service of that system can be programmed to automatically transfer the call to a fax extension or to the extension Hunt Group for the fax machines if you have multiple fax machines To identify a Fax Machine extension 1 2 3 a Press feature 00 system program system program 601 at extension 10 or 11 At the Extension prompt enter the extension to which the fax machine is connected
34. ber 1 8 To assign or unassign the list press Next Data until the appropriate value appears Do one of the following To assign or unassign another list to this extension press next item until the list number appears on the display Then repeat Step 4 To program another extension press Next Procedure Prev Procedure and begin at Step 2 Select another procedure or exit programming mode Allowed List Assignments 408 gt Forced Account Code List 409 ensures that only authorized users with valid account codes can make outside calls Forced Account Code List lets you create a list of up to 99 account code verification entries for extensions that are forced to enter account codes Once a list is created any user at an extension programmed for Forced Account Code Entry must enter a valid account code one that matches a list entry before being allowed to make an outside call This feature ensures that only authorized users with valid account codes can make outside calls An extension must be programmed for Forced Account Code Entry 307 for the Forced Account Code List to have any effect If you do not create a Forced Account Code List the system does not verify the account codes dialed at extensions that are required to enter them e The system compares the first six digits of an account code to the entries on the ForcedAccount Code List If the match is successful you can dial an outside number If no match
35. ce has trouble making calls To change the Intercom Dial Tone setting for an extension Press feature 00 system program system program 309 at extension 10 or 11 At the Extension prompt enter the number of the extension to be programmed Press Next Data until the appropriate value appears 1 Regular dial tone the factory setting 2 Machine outside line dial tone 4 To program another extension press next item or prev item until the extension number appears on the display Then repeat Step 3 5 Select another procedure or exit programming mode gt Automatic VMS Cover direct to voice mail 310 automatically routes an extension s calls to the Call Answer Service Use this feature to automatically route an extension s unanswered intercom and transferred calls to the Call Answer Service of the voice messaging system after a specified number of rings factory setting for all system extensions is three rings so callers can leave a message Single line telephones and system telephones without a programmed VMS Cover button cannot override this feature once it is assigned to an extension To manually change an extension s VMS Cover state program the VMS Cover feature on a button with lights Automatic VMS Cover also applies to outside calls on lines assigned ownership with Line Coverage Extension 208 Users with Automatic VMS Cover turned on can activate Do Not Disturb to Send All Ca
36. ch as law offices and hotels that need to record many digits for outgoing calls for billing purposes Before changing to 24 digits check the documentation for your call accounting device to verify that 24 digit output is supported e If the output format is set to 15 digits and a g Ih prints as the last digit of a dialed number on a call report indicating that the digits dialed exceed the 15 digits the Number field can hold you may want to change the output format to 24 digits e If the output format is set to 24 digits and SMDR Talk Time 611 is set to Active the combined length of the fields for a call record is greater than the 80 characters supported by most printers If call records wrap around to the next line reduce the font size or increase the characters per inch setting for the printer If necessary change the output format back to 15 digits e When you change the output format the length of the Number field is adjusted for the next call record that prints To print a new header use SMDR Top of Page 609 To change the maximum number of digits for dialed numbers that can print on call reports 1 Press feature 00 system program system program 610 at extension 10 or 11 2 Press Next Data until the appropriate value appears FY 1 15 Digits the factory setting FY 2 24 Digits 3 Select another procedure or exit programming mode gt SMDR Talk Time 611 indicates whether or not you want to i
37. dialing restrictions are needed on Centrex lines use Centrex restrictions instead e Outgoing Call Restriction also applies to lines that a user has access to with Direct LinePickup lIdle Line e To override this feature users can dial Marked System Speed Dial numbers and numbers from an Allowed Phone Number List 407 and the Emergency Phone Number List 406 Also if a System Password 403 is defined MLS system telephone users can enter it to override restrictions You can program a button on the system telephone at extension 10 to be used to quickly change an extension s Outgoing Call Restriction setting If Star Code Dial Delay 410 is active the system checks for allowed and disallowed telephone numbers again beginning with the first digit after the star code e If you want to restrict the use of star codes include them in the Disallowed Phone Number Lists gt Toll Call Prefix 402 indicates whether users must dial a 0 or 1 before the area code to make a long distance call Use this feature to indicate whether users must dial a 0 or 1 before the area code to make a long distance call or just the area code and number this feature is not available for the Hong Kong Release 3 0 version Set Toll Call Prefix to reflect the dialing patterns of your local telephone company e This feature affects the operation of dialing restrictions and permissions To change the Toll Call Prefix setting 1 Press feature 00 system
38. e If you use this system feature do not use your local telephone company s Call Waiting feature The Call Waiting tone two beeps is not repeated Use Call Waiting only for single line telephone extensions Do not assign Call Waiting to extensions that have fax machines credit card scanners modems or auto attendants because the call waiting tone interrupts the data connection You cannot transfer either party connected by Call Waiting conference in additional parties or use feature codes while both calls are active Transfer return group call distribution hunt group and wake up calls are not considered incoming calls for this feature e Call Waiting does not apply to parked calls gt Caller ID Log Answered Calls 317 helps to track callers telephone numbers Use this feature to program extensions to log answered Caller ID calls so that calls answered at an individual extension can be viewed in the Caller ID Call Log Once the feature is activated for an extension when a user activates the Caller ID Call Logging and Dialing F23 all Caller ID calls that are answered by that extension are logged A telephone symbol a vertical handset appears in the Call Status Display to indicate that the call being viewed has been answered Caller ID Log Answered Calls is available on 24 character PARTNER 18D and 34D display telephones It is not available for MLS MLC Transtalk 9000 Series or tip ring telephon
39. e 7 0 in center slot any modules in remaining slots 1600 DSL module in slot 1 PARTNER ACS Release 7 0 in center slot any modules in remaining slots 012E 362EC module in slot 1 PARTNER ACS Release 7 0 in center slot any modules in remaining slots 308EC Release 3 0 or later 200 206 400 module in slot 1 PARTNER ACS Release 7 0 in center slot any modules in remaining slots 308EC module prior to Release 3 0 in slot 1 PARTNER ACS Release 7 0 in center slot at least one 308EC Release 3 0 or later in remaining slots 308EC module prior to Release 3 0 in slot 1 PARTNER ACS Release 7 0 in center slot at least one 308EC 012E 362EC in remaining slots e When lines appear on a fax extension make sure that the fax machine does not automatically answer outside calls on these lines There are three ways you can do this Set the fax machine for delayed pickup Use Line Ringing to change the ring options on the fax extension to either delayed ring or no ring Use Line Assignment 301 to remove all outside lines from the fax extension this is the recommended way e Incoming fax detection is activated automatically by assigning extensions to Hunt Group 8 e fa PARTNER MAIL system is connected to the system and fax detection is being done via PARTNER MAIL no extensions should be assigned to Hunt Group 8 gt VMS Hunt Delay 506 determines when outside calls should be answered by the Automated Attendant Use this feature to determine when
40. e at an extension The default order of line assignment to the buttons on a system telephone is from left to right starting in the bottom left corner To put the lines in a different order first use this procedure to remove all assigned lines then assign lines in the desired order This procedure applies to key extensions or to individual lines on pooled extensions e You cannot assign a line that belongs to a pool as an individual line on that pooled extension e Aline must be assigned to a button with lights If a line is assigned to a button without lights you cannot access that line nor can you program anything else on the button e You can assign multiple lines up to 31 to a standard telephone but a single line telephone can handle only one call at a time To make a call you lift the handset and dial 9 at the intercom dial tone the system selects the first available line based on the Automatic Line Selection programmed for the extension Alternatively you can use Direct Line Pickup to access a specific line e Use Number of Lines 104 only during initial system setup to assign a subset of lines to all extensions Use Line Assignment to assign additional lines to specific extensions For example if five lines were assigned to all extensions using Number of Lines 104 and there are eight lines in the system use Line Assignment 301 to assign lines 6 7 and 8 to specific extensions e After you finish Line Assignment use Line Ringi
41. eceive call coverage or voice mail coverage e If an extension has VMS Cover active unanswered calls to that extension are routed to the voice messaging system rather than to the Transfer Return Extension e For transferred calls that are sent to a covering extension with Call Coverage if the covering extension does not answer within the specified number of Call Coverage Rings 116 or 320 the call rings the specified number of Transfer Return Rings 105 before it transfer returns If the covering extension has Do Not Disturb active the call rings one more time after the specified number of Call Coverage Rings 116 or 320 before it transfer returns gt Forced Account Code Eniry 307 identifies extensions where users must enter an account code before making outside calls Forced Account Code Entry identifies extensions at which users must enter an account code before making outside calls The account code can be used to charge telephone calls to a department or client This feature applies only to system telephones e You can dial numbers on the Emergency Phone Number List 406 without entering an account code at a Forced Account Code Entry extension You can make 911 calls from the Forced Account Code extensions without entering the account code as long as 911 has been entered into the Emergency Phone Number List e You can enter account codes manually or by using System Speed Dial numbers Personal Speed Dial numbers
42. ed Try Again for two seconds All calls in progress are disconnected and all of the system and telephone programming settings revert to the factory settings e The configuration of the 1600 DSL module is not saved on the PC card it is retained in the flash memory of the 1600 DSL module To restore this configuration you must perform a coldstart by using Restore Programming or System Reset Programming Saved 728 gt Automatic Daylight Standard Times 126 automatically updates the system clock for annual Daylight Savings Time This feature automatically updates the system clock for annual Daylight Savings Time and Standard Time changes Turn this feature off if you live in an area without daylight savings time This feature needs to be deactivated due to the Energy Policy Act of 2005 which changed the dates for Daylight Savings Time To change the status of Automatic Daylight Standard Time Press feature 00 system program system program 126 at extension 10 or 11 Press Next Data until the appropriate value appears 1 Active the factory setting 2 Not Active Select another procedure or exit programming mode Changing Clock for Automatic Daylight Standard Times 126 Note On August 8 2005 President George W Bush signed the Energy Policy Act of 2005 This Act changed the time change dates for Daylight Saving Time in the U S Beginning in 2007 DST will begin on the second Sunday in March and end the first Su
43. ensions to a Pickup Group Press feature 00 system program system program 501 at extension 10 or 11 At the Group prompt enter a group number 1 4 At the Extension prompt enter the number of the extension to be programmed To assign or unassign the extension press Next Data until the appropriate value appears PONS 1 Assigned to group 2 Not Assigned to group the factory setting Do one of the following To assign or unassign another extension press next item or prev item until the extension number appears on the display Then repeat Step 4 To program another group press Next procedure Prev procedure and enter a new group number Then repeat Steps 3 and 4 Select another procedure or exit programming mode gt Calling Group Extensions 502 place extensions in a group that can be called at the same time Use this feature to place extensions in a Calling Group a group of extensions that can be called at the same time Any user in the system can ring or page all extensions in a Calling Group at the same time or transfer a call to a Calling Group The first extension to pick up the call is connected to the caller A typical use of this feature is to have callers ring into a Calling Group of sales representatives The system can have up to four Calling Groups Extensions can be in more than one Calling Group In addition you can assign all extensions in the system to one group thi
44. ervice representative s telephones and restrict the pool to Out Only This procedure is the most extreme way to restrict dialing For example an extension set to In Only or No Access for a particular pool cannot select that pool to dial out even for numbers on the Emergency Phone Number List 406 For extension 10 and any extensions for which Line Access Mode 313 is set to Key this feature is automatically set to No Access When a user has access to a pool for outgoing calls you can customize dialing restrictions for the user s extension by using Outgoing Call Restriction 401 and Disallowed Phone Number Lists 404 To restrict a pooled extension from receiving and or making calls on individual lines you must use Line Access Restriction 302 Caller ID information does not appear for ringing calls on lines belonging to a poolprogrammed for Out Only or for No Access gt Call Waiting 316 is distinct from the local telephone company s call waiting feature Use this feature to activate Call Waiting When you are on a call and a second intercom transferred or outside call comes in you hear two beeps to indicate you have a second call waiting to be answered Press the switchhook or Recall or Flash button if available to put the current call on hold and retrieve the second call To return to the first call press the switchhook again This feature is distinct from the local telephone company s Call Waiting featur
45. es Caller ID Log Answered Calls helps to track callers telephone numbers For example a sales representative who takes telephone orders could find a number in the log for a caller whose credit card information was later determined to be invalid Transfer Return calls that are answered at the return extension are not logged even if Caller ID Log Answered Calls is set to active gt Caller ID Call Log Line Association 318 associates lines with extensions for logging unanswered Caller ID calls Use this feature to associate lines with extensions for the purpose of logging unanswered Caller ID calls You can associate multiple lines with an extension and multiple extensions with the same line Caller ID calls can be logged only if they ring on an extension that is associated with a line that has been programmed for Call Logging e Caller ID Call Log Line Association is available on 24 character PARTNER 18D and 34D display telephones It is not available for MLS MLC Transtalk 9000 Series or tip ring telephones e Use Caller ID Call Log Line Association to associate lines with the one extension that will log all calls Then use Caller ID Log All Calls 319 to allow the extension to log all Caller ID calls on the associated lines e It is not necessary to associate lines and extensions to log unanswered transferred calls Unanswered transferred calls are logged automatically gt Caller ID Log All Calls 319 programs
46. es in a Hunt Group If a ringing call to the Hunt Group is not answered within three rings the call moves to the next available extension in the Hunt Group If users in the Hunt Group leave their desks they should turn on Do Not Disturb at their extensions so calls hunt immediately to the next available extension e Hunt Group calls are not eligible for Call Coverage or VMS Cover e If you have a PARTNER MAIL system and multiple fax machines assign the fax machines to a Hunt Group Then program the PARTNER MAIL system so that when an automatic fax call comes in on a line covered by the PARTNER MAIL s Automated Attendant Service the PARTNER MAIL system recognizes it as a fax call and automatically transfers it to the first available fax machine in the group e With PARTNER MAIL Release 3 or later a call to a busy Hunt Group can be sent to a Hunt Group mailbox e Hunt Group 7 is used exclusively for the extensions associated with the voice messaging system Do not assign any other extensions to this group A voice messaging system requires special hardware and set up procedures e After you assign the extensions associated with the voice messaging system hardware to Hunt Group 7 you should set the Transfer Return Extension 306 for those extensions to extension 10 or another extension with a person who can assist the caller e Hunt Group 8 is used exclusively for fax machines Do not assign any other extensions to this group g
47. he Automated Attendant Service of the voice messaging system or a PARTNER Attendant This feature can handle three outside calls simultaneously If you have lines programmed for Direct Extension Dial and Automatic System Answer Direct Extension Dial answers the call first e A Direct Extension Dial Button must be programmed on a button with lights on the system display telephone at extension 10 This feature is not supported on a button without lights e Do not use Direct Extension Dial in places where Hold Disconnect Time 203 is not recognized because if a caller hangs up after Direct Extension Dial answers the line appears to be busy The Direct Extension Dial Button returns to the status on off it was in before a powerfailure occurred or System Reset 728 was used Direct Extension Dial affects incoming calls only on lines identified using Direct Extension Dial Lines 205 If Direct Extension Dial is on callers hear ringing when the call is transferred regardless of the Music on Hold 602 or Ring on Transfer 119 setting By default unanswered calls return to extension 10 You can use Transfer Return Extension 306 to specify a different Transfer Return Extension for extension 10 In this case all unanswered Direct Extension Dial calls return to the specified extension as do unanswered calls manually transferred by extension 10 e f Do Not Disturb F01 is active at a directly dialed extension the call returns to extensio
48. he following appears April 26 2008 press 042608 A display similar to the following appears System Time System Date Data 1415 Data 042601 This time appears on system display phones as 2 15 p 3 Select another procedure or exit programming mode 3 Select another procedure or exit programming mode gt Assigning Lines Number of Lines 104 determines the number of outside lines assigned to all system extensions Use the feature Number of Lines 104 to determine in Key mode the number of outside lines that are automatically assigned to all system extensions or to determine in Hybrid mode the number of lines assigned to the main pool After you use the Number of Lines feature you can use other features to refine the assignment of lines Line assignment is also based upon whether an extension is a Key or Pooled extension Refine the line assignment accordingly after you use the Number of Lines feature Use this feature to determine in Key mode the number of outside lines that are automatically assigned to all system extensions In Hybrid mode use this feature to determine the number of lines assigned to the main pool This number does not have to match the actual number of lines connected at the control unit This feature should be used only for initial system setup CAUTION Do not use Number of Lines 104 after initial setup e You can use this feature to tell the system how many lines are actually connected at thecontrol uni
49. hones in the Night Service Group e A user in the Night Service Group can receive an after hours outside call only if it comes in on a line or pool that is assigned to that user s telephone Line or pool assignments for extensions in the Night Service Group can vary from one extension to another e If you program a System Password 403 when Night Service is on users in the NightService Group can dial only numbers on the Emergency Phone Number List 406 and Marked System Speed Dial numbers without entering the System Password e f you have a voice messaging system lines that are assigned to the user s telephones in the Night Service Group are covered by the voice messaging system depending on the status of VMS Hunt Delay 506 and VMS Hunt Schedule 507 gt Hunt Group Extensions 505 assign extensions to a Hunt Group where incoming calls search for the first available extension Use this feature to assign any number of extensions to a Hunt Group When extensions are in a Hunt Group an incoming call searches or hunts for the first available extension The system supports up to eight Hunt Groups however Hunt Group 7 is used exclusively for the voice messaging system and Hunt Group 8 is used exclusively for transferring and detecting fax calls e Any number of extensions can be assigned to each Hunt Group In addition extensions can be in more than one Hunt Group You can include multiple fax machines or answering machin
50. ird party is put on hold and the originator hears two beeps that indicate you have ended the Voice Interrupt On Busy call Do one of the following To talk to the originator if the green light next to the INTERCOM button is flashing press INTERCOM You cannot use the Voice Interrupt On Busy Talk Back button once a Voice Interrupt On Busy call has ended To resume your conversation with the third party press the line or pool button next to the winking green light Any party involved in a Voice Interrupt On Busy call cannot be involved in a second Voice Interrupt On Busy call until the first is finished Voice Interrupt On Busy cannot be performed on Record a Call e The recipient can use a Voice Interrupt on Busy Talk Back button to respond to the originator of the Voice Interrupt On Busy call The recipient s response is not heard by the third party e Users cannot receive Voice Interrupt On Busy calls if Do Not Disturb is active at their extension They are part of a joined call Joining Calls They are part of a Conference Call They are recording a call by using Record a Call F24 They are screening a call by using Call Screening F25 gt Line Access Mode 313 designates extensions for key mode even though the system is configured for Hybrid mode Use this feature to identify individual extensions that are to operate as key extensions even though the system is configured for Hyb
51. is sent to a user s voice mailbox This feature programs the number of rings on a per extension basis e VMS Cover Rings also applies to lines that have been designated an owner with Line Coverage Extension 208 If an extension has VMS Cover F15 or Automatic VMS Cover 310 active unanswered calls to that extension are routed to the voice messaging system after the specified number of VMS Cover Rings To change the number of times calls ring before being sent to the voice messaging system ha o oo Press feature 00 system program system program 321 at extension 10 or 11 At the extension prompt enter an extension number The Cover Rings prompt appears VMS Cover Rings XX 3 Rings Enter a setting 1 9 3 is the factory setting or press Next Data until the correct value appears To set VMS Cover Rings for another extension press next item or prev item until the extension number appears on the display Then repeat Step 3 Select another procedure or exit programming mode gt Remote Call Forwarding 322 allows all calls to be forwarded from your extension to an outside number Use this feature to activate Remote Call Forwarding for an extension When activated you can forward all intercom transferred and outside calls from your extension to an outside telephone number via Remote Call Forwarding or Cell Phone Connect Remote Call Forwarding must be enabled before you can
52. later systems supports only touch tone signaling gt Hold Disconnect Time 203 changes the hold disconnect time for an outside line Use this feature to change the hold disconnect time for an outside line this feature is not available for the Hong Kong Release 3 0 version When a caller on hold hangs up the local telephone company may send a special signal to the system to free the line Different telephone companies use different length signals The length of the signal is called the hold disconnect time If you place a call on hold and the caller hangs up but the call does not disconnect within a minute after the caller hangs up the hold disconnect time is probably set too high or set at No Detection If the telephone company does not send a signal keep the hold disconnect time set to 450 msec the factory setting The user must disconnect a held call manually by retrieving the call and then hanging it up Shorten the hold disconnect time only if abandoned calls on hold do not disconnect Lengthen the hold disconnect time only if calls are being disconnected prematurely To change the hold disconnect time Press feature 00 system program system program 203 at extension 10 or 11 At the Line prompt enter the two digit number of the line for which you are adjusting the hold disconnect time The current hold disconnect time for the line number you specified is displayed For example if line 1 is set to the factory set
53. llers hear music as they are being transferred to the destination extension This feature has no effect on Direct Extension Dial or Call Park To change Ring on Transfer Press feature 00 system program system program 119 at extension 10 or 11 Press Next Data until the appropriate value appears 1 Active the factory setting 2 Not Active Select another procedure or exit programming mode gt Automatic System Answer Mode 121 determines how the system handles ASA calls after the greeting plays Use this feature to determine how the system handles Automatic System Answer calls after the greeting plays There are three available modes Hold places the call on hold at extension 10 the light next to the line button winks green at extension 10 and winks red at all other extensions that have the line The outside caller hears Music On Hold if it is available Ring continues to ring and the green light next to the line button continues to flash at all extensions that have access to the line The outside caller hears Music On Hold if it is available Disconnect ends the call immediately after the Automatic System Answer greeting plays To identify the lines on which outside calls should be answered by the system If Automatic System Answer Mode is set to Hold calls are placed on hold at extension 10 however any extension with access to the line on which the call is held can retrieve the call If Aut
54. lls immediately to their voice mailbox If an extension has Automatic VMS Cover and Call Coverage active calls ring at the covering extension after the specified number of Call Coverage Rings 320 If the covering extension does not answer the call is routed to the voice mailbox of the extension that activated Call Coverage after the specified amount of VMS Cover Rings e If an extension has Automatic VMS Cover and Call Forwarding active calls ring at the forwarding destination they are not covered by the voice messaging system To change the Automatic VMS Cover setting for an extension 1 Press feature 00 system program system program 310 at extension 10 or 11 2 Enter the number of the extension to be covered by the voice messaging system 3 To assign or unassign Automatic VMS Cover press D until the appropriate valueappears 1 Assigned 2 Not Assigned the factory setting To program another extension press next item or prev item until the extension number appears on the display Then repeat Step 3 Select another procedure or exit programming mode oe gt External Hotline 311 When the handset of an external hotline is lifted a predetermined outside number is dialed Use this feature to identify an external hotline extension When a user lifts the handset of an external hotline a predetermined outside number is dialed automatically The external number might be for example a frequently called ser
55. matic System Answer is on callers hear Music On Hold while waiting for someone to answer the call If Direct Extension Dial is on callers hear ringing when the call is transferred regardless of the settings for Music On Hold and Ring on Transfer 119 e If the operator at extension 10 uses the Wake Up Service Button 115 to schedule wake up calls the recipients hear Music On Hold when they answer their wake up calls To change the setting of the Music On Hold jack Press feature 00 system program system program 602 at extension 10 or 11 2 Press Next Data until the appropriate value appears 1 Active the factory setting 2 Not Active 3 Select another procedure or exit programming mode gt Hotline 603 when a user lifts the handset of the hotline telephone the alert extension rings Use this feature to identify an internal hotline extension and its alert extension When a user lifts the handset of the hotline telephone the alert extension rings You can set up several hotline and alert extension pairs The alert extension can be the same or different for multiple hotline extensions Use a single line telephone as the hotline telephone since this feature makes use only of the telephone s intercom The alert extension can be any type of telephone or it can be the loudspeaker paging system so the hotline telephone can be used to make announcements over the loudspeaker For example a supermarket install
56. ment 301 to assign individual outside lines to buttons on a pooled extension e Users must have access to an outside line or pool in order to dial numbers on the Emergency Phone Number List 406 You can use Line Ringing to identify when each pool and individual line assigned to an extension should start ringing the factory setting for pools is No Ring and for lines is Immediate Ring If you want to prevent a user at an extension from accessing all the lines in a pool you must restrict the extension using Pool Access Restriction 315 Remove pools from Hotline 603 and Doorphone 604 605 extensions to prevent calls from being made or received on them You can use Line Access Mode 313 to change an extension from a pooled extension to a key extension When you use Unique Line Ringing 209 incoming calls that ring at a pool button ring with the pattern assigned to that line You can assign individual ring patterns to lines within a pool gt Pool Access Restriction 315 restricts a pooled extension from all lines belonging to a specific pool Use this feature to restrict a pooled extension from receiving and or making outside calls on all lines belonging to a specific pool For example you may want customer service representatives to make calls using the WATS lines that belong to auxiliary pool 881 but not receive incoming calls on the lines in that pool in this case you assign pool 881 to the customer s
57. ming outside call answered by Direct Extension Dial this field shows the call duration minus the time the greeting played and the caller waited for someone to answer the call To identify the lines on which outside calls should be answered for Direct Extension Dial 1 2 3 our Press feature 00 system program system program 205 Enter the desired two digit system line number To assign or unassign Direct Extension Dial press D until the appropriate valueappears 1 Assigned 2 Not Assigned the factory setting To specify another line press next item or prev item until the line number appears on the display then repeat Step3 Repeat Steps 3 and 4 for all desired lines Select another procedure or exit programming mode gt Group Call Distribution 206 allows calls to ring directly into a Hunt Group instead of being answered by the receptionist Use this feature to assign outside lines to Hunt Groups Doing so allows outside calls to ringdirectly into a Hunt Group instead of being answered and transferred by the receptionist You can assign lines to Hunt Groups 1 7 Hunt Group 7 is used exclusively for the voice messaging system and Hunt Group 8 is used for fax transfer and detection Each outside line can be assigned to only one Hunt Group Incoming calls hunt for an available extension in a circular manner If a Hunt Group that has outside lines assigned receives an outside call and all
58. mmed To change the Display Language press Next Data until the appropriate value appears English Spanish French To program another extension press next item or prev item until the extension number appears on the display Then repeat step 3 Select another procedure or exit programming mode gt Automatic Extension Privacy 304 prevents a user from joining an active call at an extension Use this feature to prevent a user from joining an active call at an extension When Automatic Extension Privacy is Assigned for an extension other users cannot join active calls at that extension This feature is typically used for single line telephones and extensions connected to fax machines modems and credit card scanners which make and receive data calls that should not be interrupted This feature can provide the Privacy F07 function for single line telephones If you want to be able to intercept calls routed to an auxiliary device such as an answering machine a voice messaging system or an auto attendant make sure Automatic Extension Privacy is Not Assigned for the auxiliary equipment extension Single line telephones and system telephones without a programmed Privacy button cannot override this feature once it is assigned to an extension If Automatic Extension Privacy is Assigned at an extension the green light is lit automatically after programming the Privacy button to indicate that Privacy is currently active Aut
59. mpany If Star Code Dial Delay is Not Active the system uses the normal processing of restricted numbers it checks digit by digit to see whether the number is restricted If the first digit dialed is a and is not restricted the call goes through without further checking since it can no longer match any number on the list If Star Code Dial Delay is Active the system permits the following star codes e 2 digit codes where the first digit is 0 1 or 4 9 and the second digit is 0 9 for example 67 70 e 3 digit codes where the first digit is 2 or 3 the second digit is 0 9 and the third digit is 0 9 for example 210 When Star Code Dial Delay is Active the system checks the first two digits dialed If the first digit is a or the first two digits are 11 the system checks whether the following two or three digits are a star code If the digits are a recognized star code the system resets dialing restrictions after accepting the star code digits The digits that follow the star code are compared again to the restrictions More than one star code can be dialed at the beginning of a dialing sequence the system resets to check dialing restrictions as often as necessary For example 67 705552539 can be dialed to block Caller ID information and to turn off Call Waiting the system still checks to see whether the 555 2539 number is restricted After a star code is dialed some central offices respond by providing a sec
60. must reschedule the call Wake up calls ring the target extension for approximately 30 seconds or six rings Wake up calls are not placed to extensions assigned as doorphones Wake up time is based on System Time 103 If users answer a wake up Call they hear Music On Hold 602 if it is Active If Music On Hold is Not Active users hear silence Wake up calls ring at target extensions even if Do Not Disturb is active at the extension Wake up calls to a target extension that has Call Forwarding active ring at the extension the calls are not forwarded Wake up calls that are not answered do not go to voice mail coverage even if VMS Cover is active at the target extension gt Ring on Transfer 119 specifies what callers hear while they are being transferred music on hold or ringing Use this feature to specify what callers hear while they are being transferred If Ring on Transfer is set to Active callers hear ringing as they are being transferred if it is set to Not Active callers hear silence unless Music On Hold is activated and an audio source is connected to the system If this is the case callers hear music while the call is being transferred to the destination extension Once there callers hear ringing until the call is answered or is sent to the voice messaging system If you have an audio source connected to the system set Music On Hold 602 to Active and Ring on Transfer to Not Active so ca
61. n 10 or its transfer return extension unless Call Forwarding F11 Call Coverage Rings or VMS Cover Rings is used or on gt Outgoing Call Restriction Button 114 changes the current Outgoing Call Restriction setting for an extension Use this feature to program a button on the system telephone at extension 10 to change the current Outgoing Call Restriction setting for an extension For example after a guest s departure a hotel manager can change the Outgoing Call Restriction setting of the room telephone from No Restriction to Inside Only so outside calls cannot be made from the telephone after the guest checks out Conversely an operator can change the Outgoing Call Restriction setting of a conference room telephone from Local Only which prevents users from making long distance calls to No Restriction so a client can dial long distance e You must program an Outgoing Call Restriction Button on the system telephone at extension 10 You must program Outgoing Call Restriction 114 on a button with lights This feature is not supported on a button without lights The system considers extension 10 busy while you are using the Outgoing Call Restriction Button and the telephone acts as if it is in System Programming mode You cannot use other features or handle calls at extension 10 until you are through using the feature You cannot use the Outgoing Call Restriction Button to change an extension s setting while extensio
62. n 11 is in System Programming mode Rather than using an Outgoing Call Restriction Button you can use Outgoing CallRestriction 401 to change an extension s Outgoing Call Restriction setting through System Programming if you prefer You must use an Auto Dial button with lights to designate the extension you want to change after you press the Outgoing Call Restriction Button You should use an Auto Dial button on the PARTNER CA48 Intercom Autodialer However you can use an intercom Auto Dial button on the system telephone at extension 10 provided the button has lights gt Wake Up Service Button 115 makes an intercom call to the target extension at the scheduled time Use this feature to program a button on the system telephone at extension 10 to schedule wake up or reminder calls for system extensions When a wake up call is scheduled the system makes an intercom call to the target extension at the scheduled time If the first call is not answered or the called extension is busy the system makes a second attempt five minutes later A 2 3 Dial 115 1 Assigned 2 Not assigned Select button You must program a Wake Up Service Button on the system display telephone at extension 10 You must program Wake Up Service on a button with lights This feature is not supported on a button without lights A scheduled wake up call occurs once in a 24 hour period If you want to send a wake up call at the same time on the next day you
63. nclude a Talk field on call reports Use this feature to indicate whether or not you want to include a Talk field on call reports The Talk field records talk time for all incoming outside calls For Automatic System Answer and Direct Extension Dial calls talk time does not include the time during which the greeting plays or the time that the caller spends waiting for someone to answer the call For all other calls talk time is the same as call duration e If talk time is set to Active and SMDR Output Format 610 is set to 24 digits the combined length of the fields for call record is greater than the 80 characters supported by most printers If call records wrap around to the next line reduce the font size or increase the characters per inch setting for the printer If necessary change the output format back to 15 digits e If you use Automatic System Answer or Direct Extension Dial you may want to set SMDR Talk Time 611 to Active to print on call reports the time a user spends on an incoming outside call from the time the user answers the call to the time the call is disconnected from the system e When you change this feature to Active the next call record that prints includes talk time as the last field on the call report To print a new header use SMDR Top of Page 609 To include the Talk field on call reports 1 Press feature 00 system program system program 61 1 2 Press Next Data until the appropriate value appea
64. nday in November How do deactivate the Automatic Daylight Savings Time feature 1 Log in to the PARTNER ACS system in the System Administration mode a From extension 10 or 11 press FEATURE 0 0 b Press the LEFT intercom button twice 2 Dial 1 2 6 3 The default setting is 1 active To deactivate dial 2 4 Exit from System Administration FEATURE 0 0 gt Hold Reminder Tone 127 sets the time interval at which the system will provide a reminder tone for a call on hold Use this feature to set the time interval at which the PARNTER system will provide a reminder tone for a call on hold at a system telephone When you place a call on hold the PARTNER system will provide the Hold Reminder Tone at your extension if the call remains on hold for the time interval specified You can disable the Hold Reminder Tone If you disable the Hold Reminder Tone the PARTNER system will not provide a reminder tone when a call is on hold e When you program this feature via Set administration the setting you specify will apply to all analog lines It will not apply to T1 lines You must use the PARTNER ACS R7 0 PC Administration software to program the Hold Reminder Tone for T1 lines To change the hold reminder tone time 1 Press feature 00 system program system program 127 at extension 10 or 11 A display similar to the following appears showing the current Hold Reminder Tone setting Hold Timer 5 60 seconds 2
65. ng to identify when each outside line assigned to an extension should start ringing If you add a line to the system its factory setting is Immediate Ring e Use Automatic Line Selection to determine the order in which the system selects a line for an extension when the user at that extension lifts the handset or turns on the speaker to make a call If you add a line to the system it becomes the last line in the selection sequence gt Line Access Restriction 302 blocks an extension from receiving and or making outside calls on a specific line Use this feature to restrict an extension from receiving and or making outside calls on a specific line For example you may want a secretary to answer calls on a manager s line but not to make any outgoing calls on the line in this case you can assign the manager s line to the secretary s extension and restrict it to In Only This procedure is the most extreme way to restrict dialing For example an extension with a line set to In Only or No Access cannot select the line to dial out even for numbers on the Emergency Phone Number List 406 For pooled extensions use Pool Access Restriction 315 to assign restrictions to all the lines assigned to a specific pool Pool Access Restriction overrides Line Access Restriction For individual lines on pooled extensions use Line Access Restriction To prevent an extension from using a line restrict the line even if it is not
66. nsion to the same Contact Closure Group press Next item or Prev item until the correct extension appears Then repeat Step 4 To assign extensions to the other Contact Closure Group press Next Procedure press Prev Procedure enter the number for the other Contact Closure 1 or 2 and then begin at Step 3 6 Select another procedure or exit programming mode PONS gt Contact Closure Operation Type 613 specifies how long the contact closures remain open when they are activated Use this feature to specify how long the Contact Closures remain active when they are activated A Contact Closure can be activated for 1 3 or 5 seconds or the Contact Closure can be set to toggle For example if a Contact Closure that controls a door lock has a Contact Closure Operation Type of 5 Seconds On the door lock is released for 5 seconds when a user activates the Contact Closure If the Contact Closure has a Contact Closure Operation Type of Toggle the Contact Closure must be activated and deactivated One user can activate the Contact Closure and another user can deactivate it provided both users are included in the Contact Closure Group for that Contact Closure or the same user can both activate and deactivate the Contact Closure To specify the Operation Type for a Contact Closure Press feature 00 system program system program 613 at extension 10 or 11 2 At the Contact Number
67. omatic Extension Privacy applies only to active calls Any user can retrieve a held call unless Exclusive Hold is used If the voice messaging system extension does not have Automatic Extension Privacy turned on other users can bridge onto the call If a user bridges onto the call a forward disconnect signal is sent to the voice messaging system causing it to disconnect from the call This causes the screening extension to be dropped from the call and the person who bridged onto the call is now talking to the calling party gt Abbreviated Ringing 305 prevents incoming calls from distracting you when you are busy on another call Use this feature to activate or deactivate Abbreviated Ringing at the system telephone at a specific extension When you are on a call and Abbreviated Ringing is Active any incoming call rings only once The green light next to the line or pool button flashes until the call is answered or the caller hangs up or for a transferred call until the call returns to the transfer return extension This feature prevents incoming calls from distracting you when you are busy on another call To allow calls to ring repeatedly set Abbreviated Ringing to Not Active Abbreviated Ringing applies only to system telephones Abbreviated Ringing is typically set to Not Active for operators and others who handle many calls quickly so they have an audible reminder of incoming calls Abbreviated Ringing applies to outside
68. omatic System Answer Mode is set to Hold and a call is placed on hold for longer than the interval specified by Hold Reminder Tone 127 the system generates a short Hold Reminder Tone at extension 10 This tone sounds at the interval specified by Hold Reminder Tone 127 until the held call is retrieved or until the caller hangs up If Automatic System Answer Mode is set to Hold or Disconnect you can intercept a call while the message is playing the light for the call is steady red To intercept the call press the line button and lift the handset The message stops playing when the call is retrieved If Automatic System Answer Mode is set to Ring the line button on which an outside call rings flashes green continuously even while the system answers the call and plays the Automatic System Answer greeting To answer the call lift the handset If the message was playing it stops automatically Automatic System Answer Mode should not be set to Hold or Ring if the disconnect signal from the local telephone company is not recognized by Hold Disconnect Time 203 gt Caller ID Type 122 Set this feature for Singapore or USA operation Set this feature for Singapore or USA operation In the USA Caller ID normally displays the number from which the incoming call is coming replacing the system date and time display on system telephones for the duration of the call An out of area message displays if a
69. onal numbers You can create up to eight Disallowed Phone Number Lists of up to 10 telephone numbers each A Disallowed Phone Number can be up to 12 digits long and may include 0 9 and hold the wildcard character displayed as After completing this procedure you must use Disallowed List Assignments 405 toassign the Disallowed Phone Number Lists to specific extensions To restrict dialing specific telephone numbers enter the telephone number exactly as you would dial it For example to prevent calls to the local number 555 5678 press5555678 e To restrict dialing numbers in an entire area code enter that area code exactly as you would dial it for example 900 1900 or 0900 depending on the Toll Call Prefix required This setting tells the system whether a 0 for operator assisted calls or a 1 for direct dial calls is required when you make toll calls Preventing Dialing of Numbers in One Exchange When Toll Prefix Required e 976 Prevents local calls e 1 976 Prevents direct dial calls to all area codes e 0 976 Prevents operator assisted calls to all area codes e 1976 Prevents direct dial toll calls in the same area code needed only when Oor 1 is required for toll calls in the same area code e 0976 Prevents operator assisted toll calls in the same area code needed onlywhen 0 or 1 is required for toll calls in the same area code Preventing Dialing of N
70. ond dial tone as a prompt for the caller to enter more digits Usually the second dial tone is provided immediately but if the tone is delayed the caller should wait for the dial tone before continuing to dial The system may not recognize the numbers dialed before the second dial tone which may cause the call to be misrouted Use the Star Code Dial Delay setting to force a delay in Auto Dialed calls after the star code so that the system waits to dial the rest of the digits until the second dial tone begins You can program an automatic pause of 0 to 5 seconds after each star code that is autodialed whether from a touch tone or a rotary telephone e The Star Code Dial Delay is not inserted in manually dialed numbers e f your central office provides the second dial tone immediately you do not need the delay provided by Star Code Dial Delay In this case choose the 0 setting to enable restriction checking but avoid the delay You can include star codes in Allowed Phone Number Lists and Disallowed Phone Number Lists Star Code Dial Delay settings apply to Auto Dialing Last Number Redial Personal Speed Dial numbers Save Number Redial and System Speed Dial numbers e f Dial Mode 201 is set to Rotary star codes are entered by dialing 11 instead of If you have users at extensions with Outgoing Call Restriction 401 set to Local Only who are calling out on lines with the Dial Mode 201 set to Rotary you should add 11 to an Allowed Ph
71. one Numbers List 407 and assign the list to these extensions Otherwise when the users at the restricted extensions dial 1 to begin a star code the system interprets this as an attempt to place a long distance call the call is blocked and the user hears the reorder tone e System Speed Dial numbers can begin with a star code the system automatically inserts a delay based on the Star Code Dial Delay setting To program enter a Pause followed by the star code and the telephone number For example press Hold 675551001 e A Marked System Speed Dial number can also begin with a star code To enter it press followed by the star code and the telephone number For example press 675551001 gt Pickup Group Extensions 501 assign extensions to a pickup group which can answer ringing calls by dialing the group code Use this feature to assign extensions to a Pickup Group When a call rings at an extension in a Pickup Group a user at any other extension in the system can answer the ringing call by dialing the Pickup Group code The Pickup Group feature helps when a user needs to answer calls on lines or pools not assigned to his or her telephone The system supports up to four Pickup Groups e You can assign an extension to as many as four different Pickup Groups e You can assign extensions where extra alerts such as a loud bell are installed to a Pickup Group to enable anyone who hears the alert to answer the call To assign ext
72. ours put the number in the Emergency List Each telephone number can include up to 12 digits Enter the telephone number exactly as you would dial it including any toll prefixes When programming emergency numbers and or making test calls to emergency numbers you should Remain on the line and briefly explain to the dispatcher the reason for the call beforehanging up Perform such activities in the off peak hours such as early morning or late evening Users at Forced Account Code extensions can dial numbers on the Emergency PhoneNumber List without entering an account code Users can make 911 calls from the Forced Account Code extensions without entering the account code as long as 911 has been entered into the Emergency Phone Number List To create an Emergency Phone Number List C1 a a Press feature 00 system program system program 406 at extension 10 or 11 Select a list entry 01 10 A display similar to the following appears Emergency List 03 Data Enter the telephone number To save the telephone number in memory you must press enter Do one of the following To enter other telephone numbers press next item to select a different list entry and repeat Steps 3 and 4 To change the telephone number you just entered press remove and repeat Steps 3 and 4 To delete the telephone number you just entered press remove Select another procedure or exit programming mode g
73. outside calls should be answered by the Automated Attendant of the voice messaging system You can set the system for any number of rings 0 6 Assigning more rings gives the operator an opportunity to answer calls before they go to the Automated Attendant VMS Hunt Delay is programmable on a per line basis In addition you can program this feature so that calls can be handled one way during the day and a different way when the system is in Night Service e If you do not subscribe to ICLID services and want immediate call handling set this option to 0 rings e f you do subscribe to ICLID services and want immediate call handling set this option to at least 2 rings This allows the ICLID information to be detected before the call is sent to the Automated Attendant To change the VMS Hunt Delay setting for the voice messaging system s Automated Attendant service 1 Press feature 00 system program system program 506 at extension 10 or 11 2 Select Day or Night mode by entering 1 or 2 respectively the factory setting is 1 Day 3 Enter the line number The current setting is displayed 4 To set VMS Hunt Delay press Next Data until the appropriate value for the number of rings appears 0 6 2 is the factory setting 5 Toset VMS Hunt Delay for another line press next iem or prev item until the line number appears on the display Then repeat Step 4 6 Select another procedure or exit programming mode
74. prompt enter the number 1 or 2 for the Contact Closure The display shows the current setting for that Contact Closure 3 Press Next Data or Prev Data until the appropriate value appears or press r to return to the default setting 1 1 Second On 2 3 Seconds On the factory setting 3 5 Seconds On 4 Toggle To assign the Operation Type for the other Contact Closure press Next item or Prev item and repeat Step 3 Select another procedure or exit programming mode at gt Music On Hold Volume 614 select one of seven volume settings for the external music source Use this feature to select one of seven volume settings for the external music source provided through the Music On Hold jack on the processor module This setting is system wide e Changes to the Music On Hold Volume setting have immediate effect on all calls currently receiving Music On Hold treatment To change the Music On Hold Volume setting Press feature 00 system program system program 614 at extension 10 or 11 2 Press the number of the setting on the dialpad or press Next Data or Prev Data until the correct setting appears Setting ranges from 1 to 7 with 4 being the factory setting 3 If you want to return the volume to the default setting press Remove gt Loudspeaker Paging Line 617 specifies the line jack to which you connected the loudspeaker paging system Use this feature to specify the line jack
75. ration of the system Use this feature to create a password for remote or local PC administration of the system To perform remote administration the remote party must have the password created by the System Administrator This feature prevents unauthorized use of the remote administration capability This feature can be used only from a system telephone The password can be changed only locally at Extension 10 or 11 It cannot be changed at the PC You must enter a password before you can use remote administration Only one administration tool can be active at a time If remote administration is active local administration is blocked If local administration is active and you start a remote session the local session drops For Help with this feature Call 800 429 0077
76. receptionist gt Pool Line Assignment 207 assigns or removes lines from the main and auxiliary pools supported for Hybrid mode Use this feature to assign lines to or remove lines from the main and auxiliary pools supported for Hybrid mode You can change line assignments in the main pool 880 or in any of three auxiliary pools 881 882 or 883 e You can assign some or all outside lines to a specific pool but you cannot assign a specific outside line to more than one pool e Because users cannot control which line they get when they access a pool you should group lines with similar purposes WATS lines FX lines lines designated for a particular set of users together in a unique pool e If you have individual lines assigned to a pooled extension and you use this feature to change pool line assignment do not press Next Data or Prev Data to specify a pool assignment If you do the system removes that line from all extensions that have the line assigned You can use Pool Extension Assignment 314 to assign pools created with this feature to specific extensions If you want to prevent a user at an extension from accessing all lines in a specific pool you must restrict the extension by using Pool Access Restriction 315 gt Line Coverage Extension 208 identifies an extension with a specific line enabling Call Coverage or VMS Cover Use this feature to identify an extension as the owner of
77. rid mode If an extension s Line Access Mode is changed to Key individual lines can be assigned to specific buttons on that extension s telephone regardless of whether they are part of a pool This feature applies only to systems of Release 2 0 or later that are configured for Hybrid mode e Extension 10 operates as a key extension regardless of how the system is configured The Line Access Mode for extension 10 cannot be changed Users at extensions programmed as key extensions cannot access pools either by pressing pool buttons or by dialing pool access codes When an extension is changed from Pooled to Key any previously assigned pool buttons are removed from the extension and Pool Access Restriction 315 is set to No Access Additionally the extension is programmed with factory settings for Line Assignment 301 Line Access Restriction 302 Automatic Line Selection and Line Ringing e When an extension is changed from Key to Pooled any previously assigned line buttons are removed from the extension and Pool Access Restriction 315 is set to No Restriction Additionally the extension is programmed with factory settings for Pool Line Assignment 314 Pool Extension Assignment 314 Automatic Line Selection and Line Ringing gt Pool Extension Assignment 314 identifies the pools that are assigned to buttons at a pooled extension Use this feature to identify the pools that are assigned to buttons at a pooled extension
78. rs 1 Active 2 Not Active the factory setting 3 Select another procedure or exit programming mode gt Contact Closure Group 612 specifies which extensions can activate each contact closure door buzzer Use this feature to specify which system extensions can activate each Contact Closure Before a user can activate a contact closure you must assign the user s extension to the Contact Closure Group 612 for that Contact Closure e Ifa Contact Closure is used to control a door lock and a doorphone is installed at that door you may want to assign the extensions in the Contact Closure Group to also be the Doorphone Alert Extensions 606 for that doorphone e When an extension is included in the appropriate Contact Closure Group the user at that extension can use Contact Closure to activate the contact closure device To assign extensions to a Contact Closure Group Press feature 00 system program system program 612 at extension 10 or 11 At the Contact Number prompt enter the number for the Contact Closure 1 or 2 At the Extension prompt enter the two digit extension number that you want to assign to this Contact Closure Group To assign or unassign the extension press Next Data until the appropriate value appears 1 Assigned to the Contact Closure Group 2 Not Assigned to the Contact Closure Group the factory setting 5 Do one of the following To assign or unassign another exte
79. s You cannot interrupt the reset process or use any telephones in the system during the reset process Most of the system and telephone programming settings that were in effect before the power failure or down period are retained they do not revert to the default settings e Automatic System Answer Button 111 Direct Extension Dial Button 113 Night Service Button 503 and Station Lock return to the status on or off that they were in immediately prior to the system reset e The VMS Cover button and Privacy button return to the status on or off determined by the programmed setting of Automatic VMS Cover 310 and Automatic Extension Privacy 304 respectively For example if Automatic Extension Privacy is Assigned and the Privacy button is on when a system reset occurs the Privacy button will be on again after the system reset However if Automatic Extension Privacy is Not Assigned and the Privacy button is on when a system reset occurs the Privacy button will be off after the system reset e A successful use of Restore Programming 125 causes a System Reset Programming Saved to occur e The information stored in the Save Number Redial F04 and the Last Number Redial F05 buffers is lost when a System Reset Programming Saved occurs e You can use System Reset Programming Saved to restore the configuration in the 1600 DSL module gt Remote Administration Password 730 creates a password for remote or local PC administ
80. s a hotline telephone at its meat counter When a customeruses the hotline telephone the butcher s telephone rings If the loudspeaker paging system is programmed as the alert extension a sales clerk could request a price check over the loudspeaker simply by lifting the handset of the hotline telephone e The same extension cannot be assigned as both a hotline and a doorphone Assigning adoorphone extension as a hotline extension cancels the doorphone setting e You should not assign hotline telephones to extension 10 11 or to the first two extensions of any 206 or 308EC modules which are reserved as power failure extensions e The hotline telephone can receive transferred calls but the user at that extension should not pick up the handset until the telephone rings e To prevent outside calls from being made or received on the hotline telephone use Line Assignment 301 to remove all outside lines or Pool Extension Assignment 314 to remove all pools from the hotline extension Set Automatic Line Selection for the hotline extension to intercom only Remove hotline extensions from Night Service Group Extensions 504 Calling Group Extensions 502 and Hunt Group Extensions 505 e Use External Hotline 311 to identify an extension that automatically dials a programmed outside number when a user lifts the handset gt Doorphone Extension 604 amp 605 identifies an extension to which a doorphone is connected
81. s helps in making paging announcements to all employees Do not assign extensions that connect auxiliary equipment auto attendants voice messaging systems fax machines answering machines hotline telephones or doorphones or extensions assigned as External Hotline telephones to a Calling Group Users can make simultaneous announcements over the loudspeaker paging system and the system telephones assigned to Calling Group 1 gt Night Service Button 503 programs Night Service Group user phones to ring immediately Use this feature to program a button on the system telephone at extension 10 to turn Night Service on and off When Night Service is on all lines and pools assigned to the telephones of the users in the Night Service Group ring immediately regardless of their normal Line Ringing settings Night Service is useful if you want phones to ring after regular business hours For example although Shipping Department workers do not answer calls directly during the day you want them to answer incoming calls after hours You must program a Night Service Button on the system telephone at extension 10 Program Night Service on a button with lights This feature is not supported on a button without lights Dialing restrictions for extensions not in the Night Service Group remain the same as during normal daytime operation If you reassign the Night Service Button it is removed from the button where it was previously assigned If you
82. s used Direct Extension Dial is an alternative system answering feature that lets outside callers dial an extension or Hunt Group number directly without the aid of the operator Using the Automatic System Answer Button Use the Automatic System Answer Button as a toggle button to turn ASA on or off When ASA is on the green light next to the button is on steady When ASA is off the green light goes off If you turn Automatic System Answer on when calls are ringing the calls are answered immediately by the system If you turn ASA off when calls are in the process of being answered the callers continue to hear the recorded message and are placed on hold gt Direct Extension Dial Delay 112 specifies the number of times an incoming call should ring before it is answered Use this feature to specify the number of times 0 9 an incoming call should ring before it is answered by the Direct Extension Dial feature This feature works independently of Line Ringing which determines how an outside call rings at the extension immediately after a 20 second delay or not at all Direct Extension Dial Delay specifies the number of rings a caller hears before the system answers the call If you use Caller ID make sure Direct Extension Dial Delay is set to 2 rings or more to ensure that Caller ID information is captured If you use T1 lines with Direct Inward Dialing DID that are not administered for DirectInward Dialing DID in PARTNER
83. sage is one of the following Backup Failed Write Prot Backup Failed Check Card Backup Failed SystemBusy Backup Failed InsertCard Backup Programming Manual 124 Use this feature to manually back up all the programming except the system date day and time to a Backup Restore PC Card gt Restore Programming 1 25 reinstate system and telephone programming to the settings saved at the last system backup Use this feature to reinstate your system and telephone programming except the System Day System Date and System Time to the settings saved on a PC Card at the last system backup manual or automatic You should restore the system settings if your system settings becomecorrupted if you make changes and decide you would rather use the former settings or if youreplace your processor module and want to retain the system settings you had on the previous processor module A successful restore takes about five seconds When a restore completes successfully the Restore Complete message appears for two seconds at idle extensions 10 and 11 Then a System Reset Programming Saved 728 occurs disconnecting any calls in progress You should warn users before beginning a restore or do the restore during non business hours e Make sure that you have saved the most recent system settings before you begin the Restore procedure e If the restore is not successful the display shows Restore Failed or Restore Fail
84. t Allowed Phone Number Lists 407 numbers that users can dial regardless of other dialing restrictions Use this feature to specify telephone numbers that users can dial regardless of other dialing restrictions as long as they have access to an outside line For example if you restrict an entire category of calls through Disallowed Phone Number Lists 404 you can permit calls to a specific number in that category by placing that number on an Allowed Phone Number List You can create up to eight Allowed Phone Number Lists of up to 10 telephone numbers each An Allowed Phone Number can be up to 12 digits long and may include 0 9 and HOLD with the wildcard character displayed as e For specific telephone numbers enter the number exactly as you would dial it To restrict dialing numbers in an entire area code enter that area code exactly as you would dial it for example 800 or 1800 e After programming the Allowed Phone Number Lists you must use Allowed List Assignments 408 to assign the lists to specific extensions e Allowed Phone Number Lists override Disallowed Phone Number Lists 404 and Outgoing Call Restriction 401 but not Line Access Restriction 302 Pool Access Restriction 315 or Night Service Button 503 with a System Password 403 e The entries you must make to permit or restrict long distance calls differ depending on the setting for Toll Call Prefix
85. t Fax CNG Detection 505 Group 8 allows voice calls and fax calls to be received on the same line Use this feature to allow voice calls and fax calls to be received on the same line which eliminates the need for a dedicated fax line When the start button on a fax machine is pressed the fax machine sets up to send a fax Thesending fax machine sends a special tone called a calling tone or CNG tone This tone is sent until the call is answered If another fax machine answers the appropriate signals are sent back to the calling fax machine to send the fax transmission If you are using this feature on a T1 line with Direct Inward Dialing DID set your fax machine to answer in less than four rings When an incoming call is answered by PVM PMVS PARTNER MAIL or ASA DXD the system determines if the incoming call is a fax If the system is set up to automatically route incoming fax calls to fax machine s it automatically transfers the call to Hunt Group 8 If your voice messaging system is PARTNER Messaging and you use the Fax CNG Detection feature do not program PARTNER Messaging to assign a fax extension to an Automated Attendant For more information see the PARTNER Messaging System Manager s Quick Reference e To use Fax CNG Detection you must have a voice messaging system or ASA DXD You must also have your system configured in one of these ways PARTNER ACS Release 7 0 as a stand alone module T1 module in slot 1 PARTNER ACS Releas
86. t If you do not use this feature the line numbers associated with empty jacks are assigned to telephones as though there were actually lines connected e You can use this procedure to limit the number of lines that are automatically assigned to all extensions For example if there are ten lines connected to the control unit you can use this procedure to set the number of lines to eight so that only the first eight lines are assigned to all system extensions You can then use Line Assignment 301 to assign lines 9 and 10 to specific extensions e To change pool assignments without affecting other settings use Pool Line Assignment 207 and Pool Extension Assignment 314 e In Hybrid mode do not use this feature to add lines to the system after initial setup because it changes the following features for existing pools back to factory settings Pool Line Assignment Pool Extension Assignment Pool Access Restriction Automatic Line Selection Line Ringing e In Hybrid and Key mode do not use this feature to add lines to the system after initial setup because it changes the following features for individual lines back to factory settings Line Assignment Line Access Restriction Automatic Line Selection Line Ringing To change line assignments without affecting other settings use Line Assignment 301 e If your system has a 1600 DSL module the module is automatically assigned 16 lines
87. tendant Extensions 607 identifies extensions where auto attendants are connected This feature lets you identify extensions where auto attendants are connected to the system Doing so lets the system notify users with display telephones when they are receiving a call that has been transferred from the auto attendant This procedure applies only to auto attendants do not use it with the Automated Attendant Service of a voice messaging system e On system display telephones Automated Attendant appears when a call is beingtransferred from an auto attendant The Caller ID information if available will be displayed automatically after the transfer is completed Transfer from AA or Transfer from Auto Att appears when a call transferred by an auto attendant was not answered and is being returned to your extension e For each auto attendant extension use Transfer Return Extension 306 to identify the extension to which a call should be routed if the destination extension does not answer e Set Automatic Extension Privacy 304 to Not Assigned for the auto attendant extension if you want to be able to intercept calls routed to the device To identify an extension where an auto attendant is installed Press feature 00 system program system program 607 at extension 10 or 11 Enter the extension number to which the auto attendant is connected To assign or unassign the extension press Next Data until the appropriate value appears 1
88. tension 1 Press feature 00 system program system program 105 at extension 10 or 11 Enter a setting 0 9 4 is the factory setting or press Next Data until a display with the desired amount of rings appears similar to the following Transfer Return 5 Rings 3 Select another procedure or exit programming mode gt Recall Timer Duration 107 changes the length of the timed signal or switchhook flash Use this feature to change the length of the timed signal or switchhook flash generated by the system Recall feature as well as by the Recall option used in Auto Dial and Speed Dial numbers Recall sends this timed signal over the telephone line to the local telephone company or PBX to which the system is connected Typically you use the Recall feature to access a PBX central office or Centrex feature such as Call Waiting Your local telephone company can tell you the correct setting for most Centrex systems the correct setting is 800 msec or 32 You should change the factory setting only under two conditions 1 If using the system Recall feature has no effect lengthen the time 2 If the system is connected to a PBX or Centrex system and Recall drops calls shorten the time To change the duration of the Recall Timer signal 1 Press feature 00 system program system program 107 at extension 10 or11 A display similar to the following appears Recall Timer Duration 18 450 msec 2 Enter
89. ting 09 450 msec appears on the display Press Next Data until the appropriate value appears 00 No Detection 01 50 msec 02 100 msec 03 150 msec 04 200 msec 05 250 msec 06 300 msec 07 350 msec 08 400 msec 09 450 msec the factory setting 10 500 msec 11 550 msec 12 600 msec To program the next line press next item then repeat Step 3 Repeat Step 4 for each line in the system 6 Select another procedure or exit programming mode gt Automatic System Answer Lines 204 identifies the lines on which should be answered by Automatic System Answer Use this feature to identify the lines on which incoming calls should be answered by Automatic System Answer All lines programmed with Automatic System Answer should be assigned to extension 10 Only outside calls on Automatic System Answer lines are answered automatically Intercom transferred and transfer return calls are not answered automatically e You can set Caller ID Log Answered Calls 317 to Active to log calls on lines answered by Automatic System Answer To identify the lines on which outside calls should be answered by the system 1 Press feature 00 system program system program 204 2 Enter the two digit system line number of the desired line 3 To assign or unassign the line press Next Data until the appropriate value appears 1 Assigned 2 Not Assigned the factory setting To identify
90. to which you connected the loudspeaker paging system e Whenever the Loudspeaker Paging Line is added or changed the new line is removed from all Automatic Line Selection lists and pools to which it was assigned If an extension has a line appearance button for that line and no autodial button programmed for 170 the associated line appearance button is converted to an autodial button for an external page If the extension has a line appearance button for that line and an autodial button programmed for 170 the associated line appearance button is erased To specify the line to which the loudspeaker paging system is connected 1 Press feature 00 system program system program 617 at extension 10 or 11 2 Atthe Line prompt enter the two digit line number of the line jack to which the loudspeaker paging system is connected 3 Press Enter 4 Select another procedure or exit programming mode gt System Reset Programming Saved 728 resets the system while retaining the currently programmed settings Use this feature to reset the system while retaining the currently programmed settings Reset the system only when advised to do so by technical support personnel Resetting the system disconnects all active calls This procedure is skipped in the sequence of programming procedures when cycling To use this procedure enter the code directly The system reset begins immediately and takes only a few second
91. umbers in One Exchange When No Toll Prefix Required e 976 Prevents local calls e 0 976 Prevents calls to area codes with 0 as the second digit such as 203 e 1 976 Prevents calls to area codes with 1 as the second digit such as 212 To prevent international calls enter the international prefix number 011 To prevent the use of all star codes enter for touch tone telephones and 11 equivalent to a on rotary telephones To prevent the use of a specific star code for example 67 to block Caller IDinformation enter the plus the 2 or 3 digit code for touch tone telephones or 11 equivalent to a on rotary telephones plus the 2 or 3 digit code For touch tone telephones entering 67 prevents the use of 67 to block Caller ID information For rotary telephones entering 1167 prevents the use of 1167 to block Caller ID information Allowed Phone Numbers Emergency Phone Numbers and Marked System Speed Dial numbers override the Disallowed List When a user dials a number that is on a Disallowed List for the user s extension the user hears a reorder tone fast busy signal after dialing the part of the number that is stored in the list for example an area code The entries you must make to permit or restrict toll calls differ depending on the setting for Toll Call Prefix 402 If Star Code Dial Delay 410 is active after a valid star code is dialed the system resets the dialing restrictions to check
92. und which line is ringing Use this feature to assign a ringing pattern maximum of eight to a line for users to differentiate by sound which line is ringing Once a ring pattern is assigned to a line incoming calls on that line ring with the assigned ring pattern Incoming calls that are transferred to another station ring with the assigned ring pattern followed by two transfer beeps Transfer returned calls also ring with the two transfer beeps Unique Line Ringing is supported only in systems of Release 3 0 or later This feature applies only to MLS PARTNER and TransTalk telephones You can program single line telephones for any ring pattern but they ring with Pattern 1 only You must program MLC 6 telephones with Pattern 1 If they are programmed with another pattern they do not ring Since only one audible alert can be heard at a station at one time the ringing pattern present at that extension that has multiple lines alerting is for the line that rang first Once the call is answered the extension begins ringing by using the pattern associated with the next alerting line for that extension e Incoming calls that are ringing at a pool button ring with the pattern assigned to the line Lines within a pool may be assigned individual ring patterns gt Line Assignment 301 assigns the outside lines that are available at an extension Use this feature to assign the outside lines that are availabl
93. vice bureau The external hotline must be a single line telephone not a system telephone and should not have a dialpad After you identify an external hotline extension you must store the external telephone number for the hotline extension as Personal Speed Dial code 80 e Under certain conditions of heavy telephone usage the external hotline may be unable to dial the programmed number immediately for example if many of the tip ring devices connected to your system dial out at the same time e You can identify several extensions as external hotlines e Do not assign an external hotline to extension 10 11 or to the first two extensions of any 206 or 308EC module which are reserved as power failure extensions Use Hotline 603 to identify an internal hotline extension Use Line Assignment 301 to assign outside lines to the external hotline extension Pool Extension Assignment 314 to assign pools to the external hotline extension and Automatic Line Selection to set the extension to select outside lines or pools first e f your use of the external hotline requires immediate dialing of the programmed number assign a line for use only by this extension Set Line Ringing to No Ring for all lines or pools assigned to the external hotline to prevent incoming calls from ringing at the extension Make sure there are no call line or pool restrictions assigned to an external hotline Do not use Station Lock at an extern
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